technical-help

[wary shuttle]

https://tenor.com/view/anime-sofa-tired-sleepy-gif-16026798

[twilit pagoda]

https://tenor.com/view/morning-bear-cute-coffee-cup-gif-17706422

[real junco]

Most of the time, it's questions that have already been asked and answered, if only people would backread or check pins...

[real junco]

Hope you get some rest, you're doing an amazing job handling the transfer. Be proud of yourself ^^

[wary shuttle]

so truuuue

[charred quarry]

been reading issues for past hours

all i see is people mainly screwing themselves over

i would suggest making a temporary channel of FAQ with solution for it for those asked questions

this will save a lot of time.

[twilit pagoda]

They still won't read it 😭

[charred quarry]

well u can tag the channel

its faster

[wary shuttle]

this

we pinged people, we pinned messages, we... meow

dies

[wary shuttle]

but good idea tho

noted!

[charred quarry]

was thinking of making a baby step by step guide to login on reddit

but got lazy

[wary shuttle]

[lime shore]

I can't find my account, I'm sure I backed up my game though, but I don't know which email

[charred quarry]

still frustrated over unable to see crew list in game, 26 of my crew mate got nuke and i cant figure out who

[lime shore]

Did the backup fail?

[west saddle]

I can't set my Password, the validation asks me for some requirements that I already met (Lenght, Letter, Number and Symbol)

[lyric matrix]

Im just login again but my id is different my transfers?? How im cant login?

[digital spoke]

hey, sorry to bother you. I have an issue that i am not able to find my old char now (did the account transfer few hours ago)
used the same mail i used past then, didnt play for 1 1/2 years and wanted to look again 😦

[frosty portal]

I think a big problem is that the game just doesn’t tell you not to login with google :/ so of course people will do it since there is no warning

[grim gyro]

ive got a similar issue, I completed the transfer a while back but ive not played for a few months so i cant remember my specific server etc

:c

looked through every server when i logged in using the email but i cant find my account (when i look on account thing after clicking on each server it just says level 1)

[charred quarry]

well i put number and letter only with upper case and lower case

didn't include any symbols

[lime shore]

You can't use google?

[charred quarry]

dude it is common sense no?

two different company

u transfer all your data to PWG ACCOUNT

you didnt transfer it to your GOOGLE LOGIN

[lyric matrix]

Im login my gmail transfer now is become TWICE???

[lime shore]

Where is that???

[frosty portal]

When you think about it, yeah you’re right
But people just do it automatically because that’s how they’ve always logged in (I admit I did it mindlessly without thinking about it bc of habit)
Why is it even an option?

[grim gyro]

so what do you put into the email login bit if its not your email? the long number?

[charred quarry]

the stupid google login isn't even convenient

u have to re-login everytime anyways

just use pwg login method

[grim gyro]

my link number (the pwg one and the one on my account screen) is the same when i logged in with my email (hotmail) as the transfer one im just really lost

[frosty portal]

yeah if/when I get my account back I will just stick with that from now on

[brave crag]

how to transfer accounts

[charred quarry]

WHAT ARE U ON ABOUT

[lime shore]

What do you sign in with???

[charred quarry]

THE ID ISN'T EVEN THE SAME

[twilit pagoda]

email the first option

[charred quarry]

LOGIN WITH YOUR PWG ACCOUNT

[grim gyro]

email i did and the number was the same, but i cant find my account data anywhere

aaaaaaaaaaaaaaaaaaaaaaaaa

saying log in with your pwg account when it isnt an option - do you mean the email you linked to your pwg account

[wary shuttle]

this one has already been reported. They are currently working on it. Now we can only wait

[grim gyro]

thank you for replying i really appreciate it <3

[wary shuttle]

If PWG ID in game is the same as on the transfer page, then only wait

[grim gyro]

slay

[wary shuttle]

@brave crag

told you to check pins

[lofty pebble]

Can someone help me out I have my account that has the same transfer id but when I got to the server I was in it puts me to choose a mc

[grim gyro]

<3 read this:)

i had same issue

[lime shore]

Verification email isn't sending

[wary shuttle]

the servers are probably busy

[charred quarry]

Hey clueless soul, look here you transfer ALL YOUR DATA to a new PWG account during the transfer process.
During the transfer you did. YOU YES YOU. **YOU **enter a **email account **and receive a code from PWG. **THAT email **is used to create a NEW PWG Account where all your data is transferred from your OLD level infinite account to THAT EMAIL

SO after patch, when YOU login, click on the first option with the PWG icon "login with Email". Enter your THAT EMAIL account into it, to login. NOT your google login or whatever facebook or steam login

Not receiving code??? CLICK ON THE SEND CODE BUTTON
Still not receiving code? Check your email inbox to see if you have past PWG email sent to you when you did transfer. If you don't, congrats you are in the wrong email account.

After login, click on the region and the OLD SERVER YOU WERE PREVIOUSLY IN to go back to your character. STOP ASKING WHY MY CHARACTER IS LEVEL 1. Can't remember? good luck clicking each server 1 by 1 and finding your character.

Nothing helping? your data is safe until april 24th, send a ticket to support through email [e-mail] or in game support.

PLEASE copy paste this to every single clueless soul that ask question regarding logging in that is answer here.

[wary shuttle]

[charred quarry]

u r welcome

i save u some time typing

[lime shore]

That's exactly what I was trying to do though, but I actually have over 10 emails so I don't really remember which one it's on

[hasty tide]

guys

are we no longer able to play on Directx11?

[grim gyro]

gonna take some searching through them to find that confirmation 😭 </3

[lime shore]

No kidding, I was so sure it had to be this one

[real junco]

The part about finding your old server? I never had to do that, once I put in the verification code, it automatically put me to Ruby

[empty nebula]

hi, asking for a friend, when doing the transfer they logged into pwg with their steam account and then transferred - they had no prompt to enter an email at the time, which is proving to be an issue now that they're trying to log into tof again. does anyone have any ideas?

[charred quarry]

didn't for me for some reason

all my settings was reset too

everything reset

[real junco]

Lol, different for everyone I guess ^^'

[signal lintel]

How to get ToF running in DirectX11? I cant run ToF in DirectX12 because of hardware not supporting it right now

[real junco]

Friends list is gone and crew is in shambles. And censoring up the wazoo

[signal lintel]

(in ToF 4.7 w/ new launcher)

[long cargo]

Have the exact same issue, I have a PWG ID, but no binding to any mail address, so Steam only. But now I got a new PWG ID during the in-game login which is not matching the ID from the transfer...

[lime shore]

Anyone remember any content from the OG email that could be used to search for it?

[empty nebula]

yeah that's the issue, their ID isn't matching either, so there's no way for them to log in right now into that account with the same ID as the transferred profile

[lofty pebble]

I have the issue where my character just isn’t anywhere when I have the same transfer id and I know what my sever is but when I go in that server it appears as if I’m staring a new character

[gloomy smelt]

If I log in first via gooogle/apple before linking to PWG will that mess up my account?

[brave crag]

why my tof account doenst work

[desert helm]

when they authorized the transfer, they weren't asked to provide a verification code?

[wary shuttle]

what problem do you get?
we need more information to answer your question

[desert helm]

if you do that, you will be on the wrong account. login using the PWG email address your used during the transfer

[brave crag]

i put my gmail in this new launcher and its completely new account

[wary shuttle]

you used email login method, right?

[desert helm]

from Level Infinite or PWG when you create the account?

[brave crag]

this one

[wary shuttle]

does it have the same PWG ID as on your transfer page?

[brave crag]

?

[empty nebula]

Because they logged in via steam, they didn't have to, it logged them in through that, so no verification code was needed. It wasn't clear that they had to use an email address as it offered multiple ways to log in

[frosty portal]

are we supposed to have emails from PWG when we did the transfer?

[wary shuttle]

@brave crag

[west saddle]

Thanks

[jolly pine]

Where do i go now??

[brave crag]

ive seen this

[desert helm]

"same transfer id" did you check the ID from the transfer authorization screen and reference it with the one in game? #standard-chat message

[charred quarry]

[brave crag]

what with this

[wary shuttle]

do you remember the transfer page with green text?

[brave crag]

um no

[desert helm]

interesting, i havent heard of this so i need to research more before i can help ;c

[silent ocean]

hello i have the same problem

[brave crag]

i havent had any transfer page?

[wary shuttle]

alright, ones again. Please, check pinned messages

[desert helm]

not everyone got one. only if they did it after Dec 29 iirc (the date is in one of my posts in #game-announcements )

[charred quarry]

u haven't transfer your account basically?

[empty nebula]

No worries! I appreciate it :]

[twin condor]

@hardy vortex have you gotten an update on the whole Trojan thing?

[lime shore]

None of my emails are getting that stupid verification code.... I hate email TT TT

[twin condor]

index suggests posting the file to windows defender

[mild root]

Do we know when steam will work again?

[brave crag]

and i need to make a new account on pwg?

[charred quarry]

check ur email for past pwg email code that are sent to u during transfer

if u dont have those past email u are on wrong email account

[wary shuttle]

yes. you can use the same email as you had before

[brave crag]

can i put different one on pwg>?

[wary shuttle]

yes

[narrow thistle]

Wish that you will get code

[frosty portal]

Oh shoot, is there any way around that? Probably not ig
thanks

[lime shore]

I tried that too.... where is it....? I'm dying.... TT-TT

[narrow thistle]

You didn't receive code too?

[frosty portal]

Did you guys transfer your accounts before Dec 29th?

[jolly pine]

Nvm I found the Password setting

[charred quarry]

so do u have past email from pwg?

[sand iron]

Hola alguien habla español?

[narrow thistle]

Nope, i transfered it in february

[brave crag]

thats all?

[lime shore]

I did, I definitly did

[charred quarry]

your inbox should have past email

if u dont u on wrong email account

unless u wipe your inbox

[narrow thistle]

😄

[frosty portal]

wait, even if you transferred before Dec 29th?

[desert helm]

we can try to help in English ^^

[dark orchid]

i get a french message instead of this help!!

[jolly pine]

Anyone knows Daybreak Server? I dont see it anymore in the Southeast Asia

[charred quarry]

yes u good to go

[wary shuttle]

now link it

[desert helm]

afaik the emails didn't start until after Dec29

[cobalt sky]

im having a problem with the account transfer

[wary shuttle]

you should see this

[charred quarry]

just accept the link and it should say successfully linked.

[lime shore]

Nope, never do that, but either I'm searching the wrong key words or the corect email isn't showing up on my divices

[brave crag]

okay testing if it works...

[desert helm]

check asia pacific instead
list of all servers here: https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0

[cobalt sky]

i did that but it it didnt transfer my account

[charred quarry]

just type perfect world

[frosty portal]

that’s really weird

[charred quarry]

it should show up

[brave crag]

doesnt work

[dark orchid]

can someone help???

i get that and doesnt let me do more

[desert helm]

@clever cave

[lime shore]

Perfect was the word I seached for

[west saddle]

Where do we have to talk to get the censorship of the word "con" removed?

[frosty portal]

when did you transfer your acct?

[dark orchid]

bro im not even french

[brave crag]

it doesnt work

[jolly pine]

Ahh ty

[narrow thistle]

I love this game so much

[brave crag]

do they need to accept or smg?

[dark orchid]

but that message appears and doesnt let me do anything else

[desert helm]

customer support

[dark orchid]

can someone help????????? hello???????

[desert helm]

be patient....we're trying to help but we are busy in every channel helping everyone

[lime shore]

Not long after they anounced the swich

[frosty portal]

was it before Dec 29th?

[brave crag]

hello?

[lime shore]

Yes, it would have been

[clever cave]

yes ? ^^

[dark orchid]

??

[charred quarry]

why is it not in english

how to help u when it is not in english

[dark orchid]

idk it appears in french

[frosty portal]

One of the mods said that emails didn’t go out until after Dec 29th transfers so maybe that’s why?

[charred quarry]

maybe because ur region?

[desert helm]

screenshot please. we can't know what went wrong

[narrow thistle]

HUH

[dark orchid]

im spanish buddy

[brave crag]

i cant show these numbers yes?

[desert helm]

yes just cover the numbers

[charred quarry]

i mean can you read that?

[clever cave]

it means "You have to associate a perfect world games account to transfert the data. Tap CONFIRM ."

so after you tap nothing happens ?

[quasi otter]

does anyone else have this problem where the redirection prompt just dosen't redirect you at all?

[lime shore]

So I need a plan B to find the email...

[quasi otter]

after tapping confirm it just disappears

[brave crag]

well i transferred the accounts and when i log in its completely new player, i dont what should i ss

[dark orchid]

i tap confirm and nothing appears, its a loop

[quasi otter]

oh we have the same problem

[clever cave]

do you have an adblock ?

[dark orchid]

ME PLEASE SOMEONE HELP

[quasi otter]

good to know I'm not the only one

[frosty portal]

Yeah idk if we even got emails?

[quasi otter]

could be that I'm using brave browser

[charred quarry]

make sure u dont have anything blocking pop up

[desert helm]

check the transfer guide posted in #game-announcements. it sounds like your browser has a popup blocker enabled

[charred quarry]

disable brave ad block for that page

[clever cave]

yes unlock the brave browser ad blocker

[narrow thistle]

Then why we can receive level infinite's messages, but not pwg?

[quasi otter]

thanks y'all I'll keep an update

[brave crag]

and these numbers are the same

[clever cave]

do you use an adblocker ? ^^

[hardy vortex]

Only that it may be a false positive. It was suggested to send the file to Microsoft to verify. Even if it is a false positive, I'm not sure if we can bypass the block as I haven't tried yet.

[desert helm]

did you see this page at the end of your transfer? #technical-help message

[charred quarry]

?what do u mean?

[dark orchid]

oh my it was that thanks

[narrow thistle]

When we should transfer data to pwg acc we should log in in level infinite acc first, i can receive code's from this company, but when i try to log in perfect world games acc i can't get code on the same email lol

[clever cave]

yw ^^

[hardy vortex]

@twin condor I will try to download the installer again in a few hours when I get home. TBH I'm sure i probably is a false positive.

[quasi otter]

you and rin have my thanks aswell!

[dark orchid]

i would never figured it out thanks a lot

[quasi otter]

it works like a charm now

[desert helm]

ok nice, and the PWG ids match based on your earlier message. are you selecting the correct server?

[charred quarry]

have u tried another email?

[clever cave]

I am happy to help x) don't panic haha @quasi otter@dark orchid

[brave crag]

excalibur yes

[cobalt sky]

how do u find the server u where playing on in these game

[charred quarry]

[narrow thistle]

If i logged in by this in level infinite, then i didn't use another email to transfer data

[charred quarry]

i mean have u tried entering a different email for pwg to see if a code reaches you?

[brave crag]

is there anyway i can see my server?

[dark orchid]

i in fact panicked a lot🙌

[narrow thistle]

Hmm, wait a sec i will try

[clever cave]

a lot panicked haha, it's important to keep our calm ^^7

[desert helm]

not in game -- you'd need your own record of it. but there is this spreadsheet of all the servers https://docs.google.com/spreadsheets/d/1H-3nc7eST2Qi-UcF-5ApCqQUiTefUsP1mTGsOrUqUcA/edit?gid=0#gid=0

[dark orchid]

now what do i do? supposely linked but i open game and says lvl 1

[narrow thistle]

Still no code

[clever cave]

in parameters ?

[lime shore]

Oh, thank god, I figured it out

[brave crag]

i had excalibur the last time i logged out

[narrow thistle]

Can't we just log in with google? 🥲

[brave crag]

and ive put excalibur here eithr

[lofty pebble]

Yes the id maches but my character still is not there and I have already went to every server 1 by 1 and nothing

[dark orchid]

same here

[clever cave]

if you are not inside a server yet/in the game it's normal

[charred quarry]

. . .

[desert helm]

ok. i think if the PWG ID matches in the transfer webpage and in the Account Center, then it should be the right account. but it may not have transferred yet. some people are getting their accounts transferred slower than others :c hold off on this now and i'll keep looking for answers
same for you @lofty pebble

[desert helm]

after you login with PWG email, you can link google.

if you login with google for the first time, it's going to create a new account

[clever cave]

best answer :3

[twin condor]

Prob but damn.. I've never had such a dangerous false positive before

[meager root]

Hi, I have logged into my account with the email I used to link to Perfect World Games and I get a new user at level 1, how can I recover my account?

[lofty pebble]

Ok thanks I would appreciate the info

[brave crag]

i am not supposted to see this animation then?

[charred quarry]

5000% not in junk email right?

[frosty portal]

Is there a way you can check if the current account on the transfer webpage is the right one?
mine does match btw

[desert helm]

correct

[desert helm]

no, i'm just a player like you guys 🥹

[lime shore]

Stupid me, I was so worried about which email was right I didn't relieze that the verification code thing was something you had to click on, guess that's what happens when you spend months worring that something will go wrong

[charred quarry]

check pinned message

[brave crag]

how long transferring will took then?

[clever cave]

we are all players QWQ

[charred quarry]

might be in wrong server

[brave crag]

then how i can check my server\

[frosty portal]

I meant if there is a way that we the account owner can check 😅 thanks anyways though!

[desert helm]

no idea -- it's been different for everyone. some have experienced it in minutes while others in an hour. try to check periodically and if i find smth i will let you know

[dark orchid]

IM IN @clever cave U ARE THE BEST🙌🙌🙌🙌🙌

i just had to restart launcher

[charred quarry]

if you dont remember congratulation. good luck finding it

[narrow thistle]

Wdym by junk?

[dark orchid]

spam

[clever cave]

niceee ^^7 now wear glasses as a punishment :3

[narrow thistle]

Nope, not there

[dark orchid]

already have them #blind

[clever cave]

OMGG luckyy QwQ I bet they are beautiful

[charred quarry]

what is your email, i try sending the code from my pc

[brave crag]

it was excalibur before i logged out so it is it riiightt???

[charred quarry]

[cobalt sky]

do i have to go tho each sever to find my character

[narrow thistle]

Ok, i will try write it to you

[charred quarry]

i mean how am i suspose to know

i am not your guardian angel

read pinned message

if it doesn't help you

[desert helm]

ohh LOL mb.
on the transfer webpage, you can go through the authorization again and it will say "unlink" instead of link or something like that. there, your UID for LI will show too and hopefully you'd have saved your LI UID for your correct account. if the LI UID of the account you want to transfer is the right one,, then you're good to go!

[charred quarry]

contact support

[weak spade]

How can I get a confirmation code via Another Mail??? The code does not come to Yandex

[narrow thistle]

REALLY?!

[weak spade]

REALLY

[narrow thistle]

BRUUUUUUUUUUH x100000000000

[charred quarry]

i mean i put a random email not linked to any tof account

and i still get the code

so it has to be your email issues

or your tof issue

[hasty tide]

Moderators work hard all day

[charred quarry]

[narrow thistle]

Poor moderator's and our nerves

[hasty tide]

Fr

[meager root]

I deleted my account by mistake because it appeared at level 1, how can I recover it?

[hasty tide]

I wish I had nerves like theirs.

[uncut tiger]

where is the new screenshot folder? i save screenshot but when i checked my last known in-game screenshot folder it didnt have the new ones after publisher change

[hasty tide]

Becuz told a lot of people same thing is not easy

[true mango]

omg where is it, thats what i need

[desert helm]

did you authorize the transfer to your yandex email? if so, try to unlink the transfer from that email address and relink to a new one. but if it let you get a code to yandex before when you authorized then that's odd it won't now

[desert helm]

it's at the end of the transfer page. but it might be different now that it's transfer day. it's worth checking though

[desert helm]

contact CS

[meager root]

CS?

[hasty tide]

https://tenor.com/view/hidden-figures-work-like-a-dog-taraji-gif-12757053187027046157

[shut yew]

Say, one of my friend said his UID number is mismatched with the one he got when transferring the account.
I told him that he login on a wrong account.
Apparently he login using his google account, the same google account with the e-mail address he used to transfer.
When he logout and login using the e-mail he said it is still mismatched.
Is contacting support the only thing he could do for now?

[desert helm]

customer support -- check the pins

[true mango]

i have the same problem

exactly

[hasty tide]

Actually i still not meet person who has the same problem with phone

[charred quarry]

read the pinned message

it will help you

[cobalt sky]

ok i found the account i was playing on but how do i find the server i was playing on

[hasty tide]

Just remember

Or try everything

[charred quarry]

#technical-help message

read

if it doesn't help

then u ask

again

[desert helm]

google account and email login are different so i'd have him try other login methods if he feels like going through the effort, or contact CS

[hasty tide]

How it feels to told people that google and email log in are two different things no matter if it has same email or not for billion times so far?

[brave crag]

profile is supposted to change when i transferred?

[hasty tide]

No

[shut yew]

Yes I know those are two different thing. I already told him so.
But he already logout and login again using the email login (not google login), I even told him it is the one where he request code to be sent to his email. and it is still mismatched.

[hasty tide]

It's devs issue

I guess

[shut yew]

If you ask further, I told him to make sure it is the correct e-mail, twice.

He also confirmed it is also the same e-mail that got the confirmation from the transfer

[stable ice]

hi i have a little problem when i hit an ennemy it doesn't show any damage

[hasty tide]

I have all of my accounts transferred successfully

[desert helm]

just a shot in the dark, has he tried the server he played on to see if it by chance transferred (even if the IDs are mismatched)?

[frosty portal]

I do have my old UID! I can't figure out how to go through the authorization again though
tried clearing cache but if anyone has tried any other methods let me know!

[shut yew]

check this, setting

[shut yew]

yes, it shows the frigg scene

[spring tartan]

i transfered from 29/12/2024, i have match the id transfer why i still faced miss match account, all lv1 😦

[stable ice]

its on default

[desert helm]

tell him to contact CS

[hasty tide]

That's weird

[shut yew]

already did, so he can only wait then.

[hasty tide]

Maybe wrong server

[spring tartan]

nah

i remember its apec and moonn

moon server

[desert helm]

https://www.toweroffantasy-global.com/events/accounttransfer/en/index.html and make sure you use a browser without an adblocker. if you check the announcement in #game-announcements, there's a photo tutorial to get you through it

[brave crag]

still doesnt work

@desert helm still doesnt work :c

[signal lintel]

How to I make ToF 4.7 run in DirectX11 mode? sinds my pc isnt compatible with DirectX12

[cobalt sky]

they made this game very hard to even start u have to look tho 40 some server just to find your character and there mite be a chance it was straight up deleted

[frosty portal]

I don't see the "unlink" option

but thanks for trying to help!

[shut yew]

strange, I asked him to login on the heat-up event page and it shows the correct UID, but when he login on the client it shows different UID :v

[hasty tide]

Frequent problem

[long cargo]

FYI: I found out that I have indeed linked a mail address for PWG, but accidently tried to find out the right one against LevelInfinite (where I never had one) , but on the PWG event page I figured out the mail address which I have used during the transfer confirmation 🙈

[signal lintel]

can anyone help?

[quasi otter]

quick question related AFTER transferring data to PWG, I haven't played for a long time, like dropped the game after a month when it got initially released, I have transferred data and after, I installed the game once more and it asks me to sing it with that account, as of now will I still be able to play with my old account and see what have changed or do I need to wait until the new servers arrive?

[robust cave]

I transferred my account to pwg from LI and I lost my account

[signal lintel]

I cant play, because the game boots into DirectX12 while my pc cant run DirectX12 because of hardware support, how do I make it run in DirectX11 mode?

[real junco]

New servers are up already. If you followed all the instructions for transferring, you should be good to go

[quasi otter]

I'm hoping I still have it

[signal lintel]

plz. help!

[brave crag]

how much do i have to wait, it still doesnt work

[robust cave]

I followed all instructions and I still lost mine

[signal lintel]

I cant boot the game (PC vanilla & steam)

[cobalt sky]

i found my account ooooooooo god yes

i had to go tho 22 servers so 22 restarts

[real junco]

You definitely did the transfer? And then used that same email address to login?

[robust cave]

Yes!

[spring tartan]

that becuz u dont remember ur server

[robust cave]

And it's still not there!

[spring tartan]

not error

[robust cave]

I played in the glades yall

I remember. I mightve not played for a while but I remember.

I went in the glades and it wasn't there

[spring tartan]

wdym

u change to another server?

[real junco]

Not google login, email login.

[robust cave]

No

I did not changed server

[spring tartan]

where u find it if its not in glades?

[clever cave]

is this ID the same ?

[robust cave]

Yes

[signal lintel]

Can anyone help plz., I cant boot even the pc vanilla launched game (after 99% loading: crash, because of DirectX12 not supported & DirectX11 is supported but not used, How do I make It run in DirectX11 mode?)

[robust cave]

And I matchedbit

To make sure

I was a whale on my old account and now I can't find it. I'm pissed

I had a car, bunch of simulacrum, costumes and stuff

[clever cave]

hmm then contact @cinder gazelle with you PWG ID in dm and explain your problem

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[robust cave]

Now it's gone

[spring tartan]

im played in moon server (APEC), my id is matched but i still see lv 1 character :(((

[clever cave]

if you have done the transfer it's not gone, it is somewhere

[real junco]

Not gone, just misplaced

[robust cave]

I sent a ticket. A frozen ticket. Let's hope they find it

[clever cave]

#technical-help message

or check pins also before asking anything if it didn't helped ^^

[robust cave]

I hope customer service can help

[brave crag]

mine account doesnt work after like 40 mins

[robust cave]

If not I've lost all hope

[quasi otter]

I didn't get my progress back even after the transfer, my old server was kuura in eu and apparently it starts from 0 progress, did I do anything wrong?

[clever cave]

we need to keep our calm, being pissed doesn't help to solve the situation x)

[quick current]

When did you do the transfer?

[clever cave]

and after if nothing helped you can come at us again or @cinder gazelle

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[signal lintel]

The support bot Doesnt have the right categories at all

DirectX12 not supported in Hardware, DirectX11 is supported, Game runs in DirectX12 mode -> Game crashes just after 99% loading at boot. fix: Run in DirectX11 mode, Problem: Cant get it to run in DirectX11 mode!!!!!!!!!

plz. help

@cinder gazelle help

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[signal lintel]

u dont have right categories, I cant get help via u, I tried!

[quick current]

that's a bot

[real junco]

Dude, it's a bot. Why are you talking to it? It's not gonna respond...

[clever cave]

even with wrong categories you can still try in account frozen in the form

[tidal fractal]

how do I transfer my data so I won't start over?

[signal lintel]

I have Big issue, previous launcher had option to run in DirectX11 mode, but the new one not, even the usual force options are not able to be pulled off with 4.7 like 4.6 and below

[sudden canopy]

same

[rich arrow]

I give up, login codes don't work

[teal sail]

any help? even though I am legal cant do anything

[brave crag]

fr it doesnt work

[teal sail]

I dont understant wats the problem with this

[clever cave]

@teal sail

[plucky furnace]

Hello. On the phone it does not accept Google mail +1 as a login, it says - invalid mail, how to fix it? At the same time, if you remove +1 it lets through, the PC client has not been downloaded yet.

[teal sail]

can u tell me wat I need to submit?

[brave crag]

what i am supposted to do now, my account doesnt work

[clever cave]

did you checked the box that talked about if you had the age to play ?

[teal sail]

I dont remember rn but I want to recheck if I did it or not is there any possibility?

[clever cave]

I am not sure about that

[teal sail]

then account lost?

[real junco]

You would've done it when logging in the first time. It was there, right under the terms and conditions and policies boxes

[teal sail]

ya I did some boxes checked but not fully remember if its all I have done or not

[real junco]

Four boxes:
Terms and conditions
Policies
Aged 18 or over
Receive news and notifications

[teal sail]

terms I did rest I dont remembered rn

I m too tensed of my account tbh

[real junco]

Then, I'm sorry to say, you've likely caused this issue by not paying attention. For now, you can try what was suggested above. If that doesn't work then try contacting customer support

[teal sail]

can u tell me how to contact them?

[clever cave]

she answered you already I saw >.<

[teal sail]

from where I can get the form

any mail or something?

[clever cave]

oh that I will try to search about it >.<

[quasi otter]

just to clear some things up for myself, I checked the pins , I verified everything but a thought has crossed my mind, is this the first time since the beginning of the game where a data transfer occurs or is this a second time?

[teal sail]

please if u get any information let me know

[quasi otter]

Just making sure because if there was another time where a data transfer happened I 100% lost everything

[clever cave]

just first time it happens the data transfer

[toxic solstice]

I'm trying to transfer but keep getting Login failed [Error code: 1204]

[quasi otter]

I see, so my data should still be somewhere

[clever cave]

if you did the transfer your account is 100% somewhere in pwg data, just maybe misplaced or mistake somewhere

[brave crag]

can anyone help me fix this on vc?

[clever cave]

I can't voice chat now sorry and my accent is terrible in french xD

[brave crag]

i can just stream

bruh i need to reinstall

[river patrol]

so random question, why is this showing up as a message on the launcher

just did the new update and after both steam update and launcher download, I got this

[clever cave]

it's surely components for the game like anti cheat etc or smth idk xD

[river patrol]

but why would anti cheat stuff possibly make my pc restart automatically?

[quasi otter]

I managed to find my old ID from the game , server and region but apart from that nothing else to figure out what I could be doing wrong in order to not have my progress back, even checked my old emails to see if it's the right one I created the acc, should I try contanting support or is there another step I could take to check everything out?

[clever cave]

I couldn't find anything about it for now sorry... ask the customer support bot even if it,s not the good category or send an email (in the pins it's there)

[bright barn]

hello, ehm, my account seems to have been reset, who should i contact ?

[wild summit]

please i need help from someone in the technical support, i messed up in the marks if im older than 13, i didnt mark it so now i cant login because its asking my parents mail? someone help please

[clever cave]

technically you have to verify first if your pwg id match with the one in game (not uid)

[sharp solar]

Hello everyone, I have a problem logging in. Although I receive the code, it says that I need parental approval, even though I am mature and even the date of birth that I put in my account is mature.

[wild summit]

this is kind of weird, how come i cant login normally

[crystal thorn]

worse transfer of an game from one to another i've ever had xD

[twilit pagoda]

You said that both your IDs match right? Correct region and server? If so then just wait it out your progress is still somewhere.

[clever cave]

send an email to support to ask about that and ask the consent form to fill yourself ^^7

[brave crag]

2 hours?

[wild summit]

where can i send the mail

[clever cave]

[e-mail]

[toxic solstice]

So uhhh any idea? I can't even start the transfer process. Is it too late or? It won't even let me login.

[frosty portal]

Were the servers unmerged with the transfer?

So for instance, I made my account on Starlight sever. After the merge I played on Solaris.

Does this mean my transferred account should show up on Solaris or Starlight?

[clever cave]

what blocks you ? ^^

[toxic solstice]

Login failed [Error code: 1204]

[clever cave]

no no solaris then

[clever cave]

hmm do you have an adblock ?

[twilit pagoda]

I say give it a day and then come back to it. No point worrying over it right now. One of the mods did say they reported the issue so just chill for now.

[wild summit]

i dont know what to do

[clever cave]

I gave you the email ^^

[clever cave]

and that response

[toxic solstice]

Tried on a browser w/o adblock. No luck.

[clever cave]

hmm

[coral wolf]

My account didn't transfer anything

[toxic solstice]

I get the e-mail for code verification. But after that just won't let me login. Same with password login.

[quasi otter]

just checked and the one they gave me on google matches with the pwg in game at account center , tho these are only 2 key factors and I remember from an old ss you sent there were 3 things there had to be verified

[clever cave]

just saying that isn't helpful sorry.. have you looked at the pinned messages to see if it helped you ?

[quasi otter]

this ss on the 2 number

[clever cave]

stragne indeed I don't know sorry... it's on level infinite side ?

[quasi otter]

I have no clue where that is

[wild summit]

i sent them a mail, but wont it take too long for a reply?

[coral wolf]

Yes and it didn't on the website it says successfully transfer i load in and get the very first cut scene

[clever cave]

maybe a day or less I don't know sorry

[frosty portal]

Thanks, that’s a relief
I made the mistake of logging in via google initially and then binding that new account to my email
so I deleted it to unbind it
but I only remembered to check Solaris to make sure my account wasn’t there first (did not check Starlight)

I did send a support ticket so just waiting on that now!

[wild summit]

omg

for a single silly mistake

[clever cave]

in the event web there is actually

[clever cave]

[wild summit]

maybe i was too excited when i could just not play the game at all, i dont understand that

[quasi otter]

oh, they match up

[wild summit]

its a game, i just marked 2 options it let me in, then it proceeded to ask my parents mail, dude

[quasi otter]

all I need is my old progress where I have no clue where it is, I made sure again the region and server were the same as my old ones

[clever cave]

then its the good account

[quasi otter]

tho I still start from the bottom

[clever cave]

read and take your time I guess ^^'

[wild summit]

no? delete that mark option because its unnecesary

[clever cave]

**How to get consent form: **
when you get the prompt to say you need to get parental consent, there’s a box on the screen to input your parent’s email address. they need to check that email for the form, and send the form back to the email address that sent the form

[wild summit]

i mean, should i better post a complain in the feedback section

blocking ones account for a random mistake is not right...

i was just doing the transfer

[sharp solar]

Is this their email?

[clever cave]

yes

[coral wolf]

Yes and it didn't on the website it says successfully transfer i load in and get the very first cut scene!!

[wild summit]

imagine to get ask for a chinse ID or phone number from china, in a game, when you are playing from other country, it felt like that

[clever cave]

it,s not random though.. you choosed to click or not on boxes...

[wild summit]

like im a foreign

since i didnt provide the data now im out from playing

[coral wolf]

Nevermind ima just delete the game this is ridiculous 700$ and 3 years gone like wtf

[sharp solar]

I sent them my problem thank you 🙏🏻

[real junco]

It is necessary, because kids shouldn't be playing it. And reading the text thoroughly is something an adult should be doing

[wild summit]

and it dont feel right, just in this moment when accounts are "mixed" ??

[normal warren]

I have a character created, why doesn't it let me?

[clever cave]

you can fill manually the consent form also

[wild summit]

like its not a clean transfer for what im seeing here, everyone having technical issues, and im here for a silly mistake xD

[coral wolf]

And now i can't get into my real account with the same email so what's the problem

[clever cave]

nearly each time it has been resolved because it was an issue on the player side, blaming devs directly besides that you did the mistake isn't fair sorry ^^'

[clever cave]

have you connected with the email first ? (not google or anything)

[wild summit]

how can it be a players mistake? i was trying to play the game like i used to

[river patrol]

i also don't have my stuff anymore but it read my google account. I remember that there was a code we got but idk where to find it again

[wild summit]

im new to the client or whatever

[twilit pagoda]

DM me? I could try to help! I was able to do mine successfully

[wild summit]

in the transfer it doesnt say at all "remember to mark you are older than 13 so you can play the game!"

[clever cave]

there was a transfer you couldn't play like normaly

[quasi otter]

should I just contact support at this point? I still re-checked everything to see if everything is in order and I don't see where the problem to all 0 progress comes from

[wild summit]

hello ? its an issue from not being clear from the start, sry

[coral wolf]

I already said I did

[clever cave]

yes ask @cinder gazelle or mail ^^

[cinder gazelle]

Hello, please send a direct message to the bot "Customer Support," and your message will be promptly received and addressed by our support team.

[quasi otter]

alright thanks!

[wild summit]

im having my account literally frozen for that reason, and im a player who is tranfering from other place

[clever cave]

hmm then are the ids matching ? between transfer page and in game ?

(pwg ids*)

[wild summit]

and tell me its my fault, i should clarify it directly with the technical support

[river patrol]

what is the email that would send that code

[real junco]

All you had to do was read what was on the screen to avoid this issue. How is that not a 'you problem'??

[clever cave]

what ? it's normal to ask for consent and if you are not under the age in each publisher ^^'

[wild summit]

you should probably make an excluse post saying "remember to mark the options correctly"

can you do that please? so no more people get in the same trouble like me?

[quasi otter]

uh , small problem , I can't dm the bot for some reason

[twin condor]

Take your time?

[normal warren]

Hey, how do i claim the rewards? i have a character created

[wild summit]

i think that could be a better move to improve stuff and make transfers smooth.. its not fair for me, and it wont be for anyone else in my place

[clever cave]

hmmm

[quasi otter]

my dms are open and all

[twin condor]

Though I can't really say anything rn since I haven't even attempted to log into my.character

[wild summit]

but alright, maybe in a whole day i could receive a mail from a support that is full of other people with real game issues xD

[twin condor]

Still stuck on the whole WD trojan thing on install

[wild summit]

that sounds like a nice idea, waiting in a busy day

[clever cave]

no games ever made that necessary, a lot didn't had this problem (there is also a bug that concern people that had checked correctly the box too but it's another thing)

[wild summit]

yeah, it feels so good

[clever cave]

please complaining won't make things easier for us, we all do our best to help ^^

and also we (moderators) are players just like you, we are not above anyone or you >.<

[twin condor]

Just weird that my WD picked it up but no one else's did

Pretty sure my WD is up.to date

[wild summit]

the page says i can relink my account, is that true ???

[twin condor]

🤔

[wild summit]

i can use another mail to relink my account and skip this random issue

[real junco]

You're doing a great job, thankyou for taking the time to help the sometimes ungrateful players ^^

[coral wolf]

No and idk how to get thr id to match if it's the the same email

[wild summit]

like its doesnt have to be the same mail i used to play in levelinfinite, right ?

[wary shuttle]

what page?

[clever cave]

there is relink too yes I guess ^^

[wild summit]

in the transfer page, below it says "you can relink your account"

[wary shuttle]

nope

[river patrol]

what is the customer support email

[clever cave]

clawaaaaaa

[river patrol]

i want to email them rather than dm the bot

[river patrol]

cuz Idk how to get into my account. I remember a code somewhere but I can't find it now

[wary shuttle]

after and before

[river patrol]

and I know i did the transfer process long ago

[wild summit]

will that be good still ? in other words, you can literally use multiple accounts since my perfect world account is not fully created yet ??

oh it said before

well i only remembered the relink part

[solid pollen]

Hello guys, currently i have the message "Unfortunately we were not able to verify your parent or legal guardian’s consent and we will not be able to provide the services to you." and i'm just blocked, i see the good id number in the website but i cannot log with in the game

[river patrol]

was there ever a code emailed to us when we would do the transfer process?

[wary shuttle]

for some people yes

[river patrol]

do you know the email for it? so I can search to see if I got it or not

[wary shuttle]

pins

[sharp solar]

I have the same problem

[wild summit]

haha you see my moderation friend

this is a real problem

isnt it possible to use the tower of fantasy twitter to advice players to mark the options properly ??

[twin condor]

I apparently requested twice, once when the transfer thing first popped up in game and on the 22nd on the website to "make sure" both times were successful

[wild summit]

its a real thing

[solid pollen]

are we cooked ? 🥲

[wary shuttle]

i got it from:

[wild summit]

@solid pollen now we are stuck for how long who knows

[solid pollen]

ha !

[river patrol]

yeah I never got the code. the only email I see is the verification code I got on dec 28th

to do the transfer

[wild summit]

@solid pollen you have to mail the VOID itself haha and expect a reply from them XD (joking, since its a busy day, it might take long)

[river patrol]

so i know i did it, but idk where that code is

[quasi otter]

anyone has the support email so I can ask about my account?

the customer support bot isn't so helpful

[wary shuttle]

also pinned

[quasi otter]

thanks

[river patrol]

thanks

[fickle hound]

Same thing happen here and still at the beginning of a new start wanderer

[wary shuttle]

Same PWG ID, right?

we have reported this issue, and are currently working on it

[fickle hound]

yes i did transfer now, but still have a problem start at the beginning

[solid pollen]

🥲 One day for sure !

[river patrol]

OH I GOT MY ACCOUNT

I was just stupid and tried just logging in via google

[grim gyro]

ay congrats

[wild summit]

@solid pollen yeah, like what do we do besides complaining here

[glossy valley]

What to do if i choose the right server after transfer and got a lvl 1/new char?

[river patrol]

saying i need to set a password tho where do I do that

[grim gyro]

it says to do it in account settings

[wary shuttle]

settings - account centre

[remote gate]

how i can see what server i was on my old UID?

[river patrol]

in game yeah?

[grim gyro]

ya

[wary shuttle]

ye

[river patrol]

aight lemme see

[wary shuttle]

do you remember your UID?

[remote gate]

yes, i have on transfer site

the old and new one

[wary shuttle]

@remote gate

[remote gate]

oh i see

so my numbers dont match with any servers

15213 first 5

theere is no server with this ID

[wary shuttle]

i mean

you log in with pwg code

[shrewd oar]

i've transferred acc, i made sure its the right PWG acc and im still at lvl1 on the right server

[wary shuttle]

if you get the code, it asks you to set a password

[frosty portal]

Has anyone found out if there is a way to see if your “current account” number (mine is a google account) corresponds with your old in-game UID? The number is much longer than my old UID

[wary shuttle]

google? you need to log in with email

[fickle hound]

This is my old UID, before this Level Infinite

[wary shuttle]

no no google login method or facebook

[grim gyro]

just wondering, i played from release but havent played properly for about a year, so im not sure on my old UID/server, would this matter if an issue came about or would they not need to know these things? i just worry if i have to talk to customer service theyll ask and i dont remember 😭

[river patrol]

alright sweet, I have my account entirely and with a password added. thank you

[remote gate]

this is oryza server

my UID has no servers =/

[fickle hound]

Ohhh, well, i have entered the wrong sv maybe?

[wary shuttle]

might be, yeah

[remote gate]

my account was made february 22

[glossy valley]

@wary shuttle So if my old server was Aeria, its possible that my new one is another one now? Sadly dont have a screen with my UID

[grim gyro]

AHHHH i have found a picture of my cat with my old uid in the background 😭 so relieved

[wary shuttle]

give me some minutes, i need a small break for a tea

[shrewd oar]

so if my data hasnt transfered do i just gotta wait for an email back?

cause i have done everything i can

[quasi otter]

I have 2 quick questions, did LI have anything to do with my account that makes it so I don't have my current progress transfered rn, and how long does it take for support email to reply?

from whom had past experiences with the support email

[grim gyro]

actually ive had a thought, idk if anyone remembers but they gave everyone a free server transfer or something and im sure i swapped, would this have changed my uid when i swapped

not sure if the pic is pre or post transfer

[wild summit]

in the report should i put "my account is frozen" ??

i mean, the bot gave only few options for me to describe my issue

and it sent me to a page where i can fill it with my account name, server etc

[frosty portal]

ah I'm referring to this (the current account number s not my old UID)

if I did it wrong is there a way to unlink it?

[wary shuttle]

do you remember your old region?
was it PC/mobile/PS?

[remote gate]

nope, was on steam pc

[wary shuttle]

only when you get your account right in the game

[remote gate]

the region i dont remember, cause in that time i just made on recommended server

the ping was high, so probably europe

[remote gate]

and im on south america

yeah, im on SA, but the account creation idk if was on SA cause i didnt see any region choice

i created on steam

[wary shuttle]

mmm, shouldn't be
do you have the same PWG ID?

[wary shuttle]

your PWG ID is the same as on transfer page?

[shrewd oar]

yes

[glossy valley]

I logged in with the same mail as i linked to pwg. But when i logged in there was no character

[wary shuttle]

#technical-help message

[wild summit]

@quasi otter good question

[wary shuttle]

if you logged in to your right server, but don't see your character - you can only wait. They are working on it

[shrewd oar]

noted

[quasi otter]

Done everything here yet still no progress, is there by chance a way my progress got lost since I haven't touched the game in close to 2.5 years?

[severe robin]

That's annoying, I logged onto my server with my character and can invite her to my new character on same server. So the transfer worked, but just not transfered to my new PW account. Or I transfered some other account :S

[prime oxide]

I logged in with the email i did the transfer with and i lost all my data.

[twin condor]

@hardy vortex I'm sorry to ping you again, i just realized I did ask you to let me know how the install goes when you do it

[prime gate]

has anyone gotten the black screen trying to launch the game?

[wary shuttle]

@glossy valley same for you

[twilit pagoda]

Both your IDs match? The one from the transfer request and the account center? Your server/region are correct?

[prime oxide]

yes they match and the region and server are ok

[twilit pagoda]

Then just wait for now the issue has been reported.

[prime oxide]

ok ty

[quasi otter]

so is it basically already wiped?

[prime oxide]

theres a customer service email? [e-mail] does not work

[wary shuttle]

no

[wild summit]

will it send me a mail to unlock my account ?

[quasi otter]

I have no clue honestly

[wary shuttle]

also pinned

[prime oxide]

ok ty

[prime gate]

my game downloaded all the files, etc, then i launch the game, has a couple loading screens/titles, loads to 100% on the tof thing then i get sent to a black screen. tried doing all of the 3 options here and i got no luck and still the same results. should i do a hard uninstall to maybe see if it works? thank you for your help and please take your time. account transfer is fine here but just trying to launch the game is an issue

[wary shuttle]

i don't know much about this issue sadly

[quasi otter]

just sent the email to support, hopefully they'll reply soon enough

[severe robin]

I didn't know what to do so made a new character with same name but with a 2 added. So know I have 2 accounts on same server with same PWG account >.< That will be a mess lol.

[frosty portal]

So all I can do now is wait for cs? Alright understood

[wild summit]

anyone that got stuck with the parent mail thing, after skipping the mark? what happens if i fill the bar with another email, does it allow me to proceed when i check the mail?

[tall finch]

Hi, I claim the rewards on the Heat Support Page but I didn't receive any in-game mail or rewards that showed up. It's been over 2 hours, am I doing something wrong?

[remote gate]

for me its saying no eligible char for the rewards, seems they wiped my account indeed

[prime oxide]

ive sent the mail if i find a solution to the transfer account problem ill tell you guys

[remote gate]

they responded to me, saying to me try to log in in each server to find the account, thats so disrespectful

[tall finch]

I'm wondering if it's because of the previous server mergers that happen which is causing these issues. Noticing that all the previous merge server are back online.

[fickle hound]

I was on steam bro

[remote gate]

i wasnt expect such disrespectful response for a company

[frosty portal]

they responded through email or through the in-game chat?

[remote gate]

in game support

look at that, they just told me to search my account cause is not their problem

lmao

[prime oxide]

theres an ai chat thingy if you click customer service and they responded him through that

[frosty portal]

"we cannot query your previous character information" well that's concerning...

[remote gate]

ow they are so cute, they just sent a heart, and in other words told me they wont help me

[frosty portal]

so it was an AI response?

[prime oxide]

idk it says ai powered

who knows

[frosty portal]

sometimes AI can mess up

[remote gate]

i tihnk its AI

but that is a disrespecful response in terms of a service support

imagine a customer searching for help and i just tell him to get help by herserlf

just try your 200 servers onee by one

and if they deleted my account, how would i know, imagine trying all servers and discover that they wiped my account?

[remote gate]

i sent an e-mail too, if they dont help me, i wont play this game anymore

[prime oxide]

powered by aihelp.net idk if its the first messages that are ai or everything

[quasi otter]

we're in the same pot here

I ended up sending an email

[remote gate]

i sent an email first, but if takes longer to respond and indeed help me, i dont care too much, as long they help me

[prime oxide]

same lmao

[wild summit]

@remote gate they dont delete accounts, there is time till april

[atomic wolf]

any1 have the same problem like me where they transfer ac email with > [e-mail] adding +1 to email or any number?

[wild summit]

so you could calm down, because that issue will be solved, just like mine

[remote gate]

i mean, something failed on the transfer

[remote gate]

i would be calm if some AI didnt responded to me help my self

train the AI better at least

[wild summit]

there is time for the transaction until april

[quasi otter]

yeah but it probably has to do something with the Li pass stuff right? cause when I created my account back in 2022 , I don't think that was there

[remote gate]

yeah, i dont mind wait, i just dont like bad responses towards customer, cause i work with customer, and i treat all of them with care and attention

[wild summit]

@quasi otter thats a different story, then you have to wait for support to tell you

[quasi otter]

yup

[odd yoke]

there s a time to transfer data? i did the transfer one week ago

[prime oxide]

😔

[untold badge]

any update on your end?? i had the same issue. i was so excited i didnt tapped the "i am 18" button lmao

[quasi otter]

well complaining only makes everything worse especially here since mods can do so much for us in helping, support seems the only way around to actually see if the account is whenever there or not

[solid pollen]

Got the same isuue but i actually tapped the 18YO thing ...

[wild summit]

@untold badge im still waiting for a response, it really felt like sending a mail to the void lol

[prime oxide]

same here

[wild summit]

i want to go to sleep, but i cant because im simply mad xD

[untold badge]

lmao same. i sent an email, talk to an ai, and filed a ticket 😆 😆 😆

[prime oxide]

same

[wild summit]

yeah, also sent a message through the in game feature

[limber aspen]

I can't find my character either; however looking at a server list (could be completely incorrect but was the only one that listed all the ones from LI), there seems to be 2 servers missing from Europe. For me, my character may be on one of them... but I've also forgotten which server I was on in the first place lol

[prime gate]

i cant even get in game to do this 😭

cant wait once i get my black screen of death out the way then i have to deal with all of this thing you all are struggling and i think im DONE

[frosty portal]

yeah I think email might be better anyways since the responses won't be automatically AI-generated, even if it takes longer
I mean maybe the human responder will still use AI to draft the response but at least they will (hopefully) check it first

[untold badge]

ill wait until sunday. if theres no progress till then, ill just quit and wait for ananta LMAO

[wild summit]

yeah literally, like it makes oneself want to quit the game right away, why bother

and also thats true, mods here cant do much, but i think they can refer directly to the devs

isnt that a privilege of them? if not, it should be, where is the point of moderation if you cant reach the provider

[silver oriole]

Peak dev incompetency

[crystal thorn]

this entire transfer was a mess...

i still cant get in so sent an email and submitted a form cant get in at all

[green gyro]

hello. someone help pls, don't play for a long time and now decided to come back, trying to transfer my account but transfer page not work

[silver oriole]

And they're going to make NTE , hope tof gave the learning experience they were supposed to have before making game

Which is very unlikely

[trim wasp]

ok so appearantly my characters have been transfered but the game doesn't have that "Characters owend" option in the server selection (Which they REALLY need to add)

which made it really confusing

[green gyro]

anyone can try to oper transfer page?

[silver oriole]

Turn off AdBlock

[short flax]

Change the "uk" in your link to "en", should help ^ ^

[weak spade]

All day, Log in with google and try to Link acc - Same Error. -150 DC for to day.

[green gyro]

thanks !!! it helps

[gleaming quest]

Hello guys

Did someone worked for Facebook game account?

It doesn’t work for me I can’t log in

At the Level Infinite pass I can’t log in per Facebook it says feature ist not available

[frosty portal]

can you log in with your email?

[wild summit]

@gleaming quest you have to select to enter using a email, and put the same email you used for the transfer

[foggy ferry]

same id with transfer thingy in acount login but when i choose server im starting from new character...

[gleaming quest]

Yeah but the game account I used is with my Facebook

Should I use the Facebook account for the transfer or with my email)

?

[frosty portal]

you didn't do the transfer yet?

[gleaming quest]

No I can’t log in at the transfer with my Facebook account

[frosty portal]

My game account is with my Google account and I had a similar issue
it seems only email works

[quick current]

For everyone who recently transfered their account and don't have their character, it's possible that the data is still getting transfered, so we have to wait for some time

[gleaming quest]

Oh do we need to wait?

[quick current]

I guess, since it said that we only submitted the transfer request

[wanton thistle]

There support channel here on discord?

[gleaming quest]

Maybe I should wait ugh I am getting headache from this

[quick current]

Same, already waiting for a few hours, but nothing I tried worked

[wild summit]

i think i have the solution for you guys, it says in game

you first need to login using any mail

then you can login using your facebook account

but you do need to create a perfect world account, so it will ask you to create a password

[gleaming quest]

You mean at the transfer page??

[sudden smelt]

what's your issue with logging in?

[fickle hound]

Nvm, i never entered this sv like that cuz i was entered on Phantasia sv right now

[wild summit]

"how to login into the game after level infinity account been transferred?"

[fickle hound]

Yeah Finally worked!

[sudden smelt]

nice

[wild summit]

nevermind

[upper schooner]

Im seeing some people are having similar problems as me but Im not getting how to fix
Can someone explain to me? I did transfer my account like 2 days before the final day :c I used to log with gmail im trying now and it shows Im a new character

[wild summit]

thats after the transfer sry

then i dont know

[gleaming quest]

Wait lemme show you guys

[foggy ferry]

literally same for me...

[sudden smelt]

Did you choose the first option, "Sign in with EMAIL" do not choose to sign in with your gmail

[placid brook]

did they deleted the japanese voice in game? D: I cannot find it anymore. Why should I play now with only english voice pwp someone know where to change it?

[quick current]

did you do anything special or just waited?

[upper schooner]

yes! still shows a lvl1 acc

[sudden smelt]

And you're sure you chose the correct server?

[upper schooner]

ofc lol

[brittle wave]

how to claim the web event rewards?

[fickle hound]

Yeah, too many servers, its hard to find

[placid brook]

later will be sent

[fickle hound]

And yeah its worked now

[brittle wave]

ohh, k thx

[sudden smelt]

And your PWG ID in your settings matches the one on the transfer page?

[gleaming quest]

At the transfer page if I click Facebook it comes like that in German it says feature ist not available and can’t go on because my account is from Facebook

[frosty portal]

it seems you can make multiple accounts with the same email which is really confusing

[upper schooner]

no that no, but tbh it doesnt make sense to me, is the same email and same server

wait , I watched again

it matches

[foggy ferry]

same here... and it just make new character..

[upper schooner]

yeh ,that exactly

when I logg in with email it match the uid but still lvl1 acc

[sudden smelt]

Have you tried to log in into every server in your region? Tip: you can scroll on the server list, try all of them?

[upper schooner]

I will but idk if that's a solution

[sudden smelt]

Give it a shot :)

[foggy ferry]

well if its solution... then it might be worth

[sudden smelt]

Try every server in your region

And you can scroll on the server list, try all of them when you can

[quick current]

Did anyone confirm that their character was set into a different server?

[sudden smelt]

No, but people(at least two) have reported their accounts suddenly reappearing randomly

[quick current]

Maybe the transfer just wasn't completed yet

[sudden smelt]

Yep, it's possible. It's all on Level Infinite's end though. PWG's hands are tied :(

[quick current]

I guess we will find out with time haha

[sudden smelt]

Hopefully both sides are in contact 👍

[quick current]

I'm sure they are doing their best

[upper schooner]

not, trying all servers doesnt change the problem haha

[sudden smelt]

The best thing you can do is wait

[quick current]

Send a mail and wait

[mental silo]

lv1 is system default btw. u have to actually enter server to know ur char

check pins, or use seach function

[upper schooner]

i did, and it starts a new game xd

[mental silo]

in this case, u can only ask customer support. but it gonna take a while. so u can do lot of things to investigate on ur side too meanwhile

[upper schooner]

thats why im asking here lol if anyone had the same problem and find a solution

btw wheres the email to ask customer support? when I tried in the launcher the only option is "I forgot my acc"

[dusky prawn]

I am seeing a level 0 character. I can login just fine but seems my character is not on that server anymore

[mental silo]

check pins, and search up for similar solution

please read and understand carefully and slowly. take ur time understanding the instructions

if everything fine, it will be good

but if it still problem, then contact customer support

[quick current]

Many people have the same problem, all we can do is wait for now

[sudden smelt]

[e-mail]

[gleaming quest]

I should try the Facebook log in tomorrow again

[upper schooner]

kinda, I never spect they fix the problems

[dusky prawn]

for right now I see my ID in games does not match my PWG ID

[twilit pagoda]

compensation soon 😆

[frosty portal]

Let’s all get a free Anatoria lol

Why can’t they at least acknowledge on Twitter that people are having problems locating their accounts

[twilit pagoda]

You only binded it with fb?

[tawdry pendant]

Is Anyone have same problem like Me ?
My Main Account Gone on server Phantsia, but my Second Account got transfered on Server Cocokonderu

[gleaming quest]

I can’t log in with my Facebook account at the transfer

It’s the only account I used to play

[tawdry pendant]

is this email active ?

[sudden smelt]

yes

[tawdry pendant]

still no reply from yesterday

[sudden smelt]

You have two characters on one account, but one of them appeared and one didn't?

[weak spade]

Waiting Answer

[tawdry pendant]

yeah you right, my Main Account gone on server Phantasia

but My Second (lv 2) got transfered

[sudden smelt]

best thing you can do is wait, and keep checking

some people have had their characters randomly reappear

[twilit pagoda]

Just chill people chill okay everything will hopefully work out. It's not even been a day yet

[tawdry pendant]

what do you mean ?

[sudden smelt]

Two people have had a similar issue to you, but when they tried to log into the correct server after a few tries, randomly their character was there

[mental silo]

they probably stuck in a time loop for a while

[upper schooner]

im sad just with the idea of lost the acc 😭

[tawdry pendant]

whoa 😅

[dusky prawn]

Did we get an email confirmation or something that our TOF account was successfully linked to PWG account?

[sudden smelt]

yeah i get it :/

[wild summit]

there is no account loss bby, your ID with your in game data is intact, the issue is with the page account and conecting it with that ID

in other words, the real account is the ID which we all have here, because we did the transfer

[unreal steppe]

plzz help me guys im having panic attacks

[sudden smelt]

if you check the transfer page, it should say "Your Tower of Fantasy data transfer request has been submitted" with a green checkmark.

[sudden smelt]

whats up

[wild summit]

but you have reasons to be mad at the devs for such incompetence on not being clear with how to create a perfect world account, or not even give us an option to do so before the server transfer

[unreal steppe]

i did account transfer 12hrs ago but still cant access my account

[sudden smelt]

your pwg account was created on the transfer page, but i get it

[unreal steppe]

game starting with tutorial help me plz

[sudden smelt]

Did you use the "Login with EMAIL" option? It's the first option you see

[unreal steppe]

yeah

[wild summit]

@sudden smelt yeah, but we dont have the "permission" to use it, which is very weird, cringe and creepy

[upper schooner]

I hope so, I saw someone saying in X that if it creates a "new acc" we should delete it, but mi UID matches with the number showed when I did the transfer acc, so im really scared to screw it doing that lol

[unreal steppe]

i did with google also but it creates another tutorial acc

[sudden smelt]

Your PWG ID in the settings matches with PWG ID on the transfer page?

[unreal steppe]

plz help me @sudden smelt

[frosty portal]

yes but how can you make sure it is the right old UID?

[dusky prawn]

Yes I am seeing this thank you

[unreal steppe]

didnt checked it wait lemme check

[sudden smelt]

You have to match the PWG ID in your settings to the PWG ID on the transfer page

Make sure they are the same

[dusky prawn]

I would assume that the ID under "Current Account" from the transfer page is your TOF UID right?

[frosty portal]

Yes mine matches
but I mean the “Current Account” ID on the transfer verification page
It is much longer than my old UID

[sudden smelt]

Click on Account Center, you should see a PWG ID number

[dusky prawn]

mine are not the same

[frosty portal]

mine is not :/

[wild summit]

but again, we are in the middle of the transfer yet, and their are not clear enough to say how to play your actual character, so we need confirmation from the devs, and for that we need to wait the technical support response

[jovial bloom]

Any idea on how I can fix the "unable to verify legal guardian" thing? I accidentally closed that window...

[unreal steppe]

yes its same

[sudden smelt]

You used the wrong email most likely

ye

Its not the UID, its the PWG Account ID

[wild summit]

welcome, you are on my team now

[dusky prawn]

not possible because I have confirmed all email correspondence from TOF through there

[jovial bloom]

it's so stupid I've been trying to wrap my head around it for like 30m+

[dusky prawn]

That is how I was able to sign into the game

[frosty portal]

the number on the left (current account number): is that your old LI in-game UID?

[upper schooner]

can u show where to check that?

[sudden smelt]

hold on

[frosty portal]

because it looks like the current account numbers are too long

[wild summit]

send a mail to tofcs_global@​pwrd.com telling them about this issue and wait for a response

[upper schooner]

is the same number, I find it in acc center

[jovial bloom]

great, I did that lol I thought I missed some random fix on screen. This is SO stupid wow... idek why I got the prompt in the first place, like let me select my bday first???

[wild summit]

i know, we skipped a mark and now we are literally blocked from continuing the transfer, so we have to wait for technical support to "check" the mark for us

[jovial bloom]

hey is it okay if I pm u?

dm pm whatever ya wanna call it

[wild summit]

go ahead

[unreal steppe]

see @sudden smelt its the same as showed there

plzz help me plzz

[frosty portal]

Does everyone else’s “current account number” (on transfer verification website) match their old in-game LI UID? I didn’t think the UIDs were that long

[upper schooner]

if someone find a solution, pls pin me

[unreal steppe]

i have my lifetime savings on that account

[dusky prawn]

I dont even remember my old UID

[frosty portal]

I didn’t remember it at first but I looked through old screenshots that had it

[amber oxide]

I'm pretty sure that number has nothing to do with your old LI UID

[sudden smelt]

if you've logged in with the "Login with EMAIL" option, and if the PWG ID on transfer page and Account Center settings PWG ID are the same, and you're choosing the correct server in the correct region, and you've tried logging into all the servers in your region just in case, scrolling down the entire list, and NONE of that works. the best thing you can do is wait.

[frosty portal]

That sucks, so there is no way to know if it’s the right account?

Yeah mine is also a Google account

[sonic flume]

hmm... I installed the game through steam, and I can't make purchases. It works at my workplace, but at home, clicking something purchasable doesn't bring the payment method (Steam funds, in this case)

I don't understand why

[upper schooner]

Thx triplex, I guess I'll wait

[frosty portal]

and it doesn’t match your old in-game LI UID, right?

[unreal steppe]

i used to play at Phantasia server

[sudden smelt]

you're logged into the correct account for sure

[unreal steppe]

but this time it starts with tutorial

[upper schooner]

Same here

[unreal steppe]

yes sir sure

[severe robin]

I made a new toon when forced to when logged on my server. My old character is right there, can inv her as friend with my new made toon. So all our characters are there just not bound to our accounts for some reason while the transfer page says so.

[amber oxide]

Not afaik, kinda dumb tbh
CS will prolly be able to check tho

[frosty portal]

and it’s not your old LI in-game UID?