technical-help

[spice wyvern]

umm I don't rlly know much abt this game I keep getting my brain fried learning stuff

this one?

[pale mural]

yes

[spice wyvern]

ok ill tp there

nvm can't

gives me this

[pale mural]

you need to do main quest until fast forwarded at asperia, which will make you jump to vera.
once at vera, do another main quest till you are told to sleep at mirroria hotel.
then open menu -> terminal -> story -> select last map

[spice wyvern]

this?

[pale mural]

yes, the most right one, network

[spice wyvern]

ok

so I have to keep continuing the quest?

ah gtg

[pale mural]

at asperia ? yes, at some point you will get fast forwarded to vera, just follow the fast forward and do vera main quest

[noble arch]

@radiant edge should i leave auto backup on or not

@radiant edge what should i do

[noble arch]

@radiant edge when i go to open the galaxy book settings app it says this

i have the samsung system agent srivers installed

though

@radiant edge help

help

[radiant edge]

-- On disk space, unfortunately 64GB is quite a tight fit for Windows. There's not much that you can do there other than limiting what you use the machine for. You'll likely have persistent disk space issues unless you can upgrade to a larger capacity, which may or may not be possible or easy.
-- Far as backups, that's your call with the tradeoffs that brings to privacy.

[radiant edge]

Outside my expertise here. Not something I've ever used, or a device that I've owned.

[fathom trellis]

you could try compressing the storage volume at the cost of performance - though to be honest, at this point i think it'd be better to just grab an external SSD if you can't upgrade your internal one

[noble arch]

found out how to install that driver

@radiant edge

[lone lodge]

is this normal? i have a Palit RTX 3050 6gb on my pc and still uses 3gigs of vram

[mystic lantern]

Hi i lost my account and this si not my first time what should i do

[lone lodge]

@radiant edge

Help him

[radiant edge]

Reading through your messages in the other channels, to make sure I understand the situation: You've an Apple Device that was signed in via Google. The Google sign-in option has 'vanished' from the game (including all other games), and you were signed out of the account -- thus having no means to regain access?

If that's the case, do you happen to have any PC (Windows Device)? Even can be a low end one that can't run the game.

[mystic lantern]

I believe i log in through level pass

[mystic lantern]

I used to and i have a gmail account on it but i now use my ipad and for some reason my ipad dont have gmail log in so i use the level pass log in. Now it disappears too

[radiant edge]

Per your other question of where you'd direct contacts of this nature, that'd be to [e-mail]. (also listed in #game-support ) Anything related to account recovery that is.

Anyway, if you can access a PC. Any type of PC, even a netbook with say 1-2 GB of RAM. Anything that can install the Tower of Fantasy Launcher (not the game) -- would grant you access to the Account Center in the launcher.

The launcher could be used to sign-in via Google or any other method, then to associate / bind that account to your Apple ID. [so that your Apple devices are guaranteed to always have access to your game-account]

Outside that, if you contact support and provide them proof of ownership, they can likely help you out as well.

[mystic lantern]

Thx for ur help

Tho i think I’ll use other method so i wont lost my acc again (twitter)

[radiant edge]

Per the other stuff that I see (in browsing the chat), we'd advise against any temptation to allow someone to assist you. (to account share in any way) Only use someone's system if you're going to do that in person (them loaning you access to their device), and clear your login credentials thereafter off the device. e.g, if you don't have access to a PC, support is the ideal way to go about this--

(least risk)

[mystic lantern]

Actually weird question but, is it possible to lose my account/ data if i join Twitter,Facebook or email?

[radiant edge]

If by joining, you mean 'binding' your game account to other sign-in methods, not really. The only way that this jeapordizes your account is if those sign-in methods aren't kept secure.

Always take steps to secure your accounts, and employ good security practices with where / how you access them.

[mystic lantern]

What is binding mean?

Sorry im kinda new to it

[radiant edge]

A single Tower of Fantasy Game-Account can be "bound" (associated) with multiple sign-in methods. For instance, one game-account could be bound to Steam, Epic-Games, Facebook, Apple ID, Google, and so on.

All of these login providers would provide access to the same game-account (your characters).

Unfortunately, to bind a game-account, you first need access (the ability to sign-in).

[mystic lantern]

So that mean if i lost my data for example on twitter but since i bind with google, i can still play the game without starting all over again

[radiant edge]

That's basically where the PC comes into this recommendation, to provide a means to log-in and access the Account Center.

[radiant edge]

Correct- Having a backup login method is strongly advised.

Of course if you lose access to a sign-in method, you'll still want to engage with Customer Support to make sure nobody else has access to your account.

[mystic lantern]

I fix the sentence a bit

[radiant edge]

But this permits you to continue playing whilest you engage with Customer Support.

[mystic lantern]

Well thx for ur help, I’ll take ur recommendation and words so i wont lose my data or having to restart the game all over

Kinda a waste cuz im starting over

[radiant edge]

Anyway, from the sound of things, you still have access to your Google Account. So you should be OK here (meaning, your characters are still intact, and nobody else is using them). It's just a matter of finding how to get on your account again being that you only have that Apple device.

[mystic lantern]

Ok

[mystic lantern]

Its more of an device problem (ig?) cuz i didnt have the Google/Gmail log in access in a lot of game like genshin,hsr and more. But for some game like wuwa, aethergazer and pgr they have gmail log in

[radiant edge]

Right, in this case it's a contractual / platform constraint imposed by Apple.

The binding approach may not help you with your other games, sadly.

Yet at least with Tower of Fantasy, it should be possible to get access (on the Apple Device) restored, via account binding.

That all said, to recap you have two options in-jist:

Check if you can gain access to a PC, even if it's a low end PC. (from family, relatives, e.g)
If you can: Then you can install just the launcher without downloading the game, and this gives you the ability to sign-in and perform a binding.
If you can't: Contact Customer Support and explain the situation. This would likely take more time, and you'll need to prove that you're the owner of the account. However, they should also be able to assist you under these circumstances.

[mystic lantern]

Thx

[fervent totem]

when I click install on the tof miniloader the window just dissapears and does nothing

anything to solve the problem?

[pale mural]

do you have any other anti virus outside windows defender ?

[fervent totem]

I solved it, ty so much anyways :)

[gusty field]

is that a bug or something wrong with my settings? Playing on max settings DLS turned off

[potent epoch]

I cant teleport to volleyball event and i have all storyquest finished anyone can helps me ?

[scarlet pebble]

is there a fix for the ODIN'S TAVERN thing
cuz gotta go there every main quest but it keeps disconnecting
this prob only in tavern tho, everyting else is fine

[inner violet]

this happened to me too. It looks fine to others so I'll just remake mine.

I made the personal card on mobile, then viewed on pc

it's not buggy when I checked it 5mins later 🤷‍♂️

[vital magnet]

The same thing happens to me with the new dance event

I have the entire map completed 100%, main and secondary missions.

[potent epoch]

yeah thats what i have 2 i hope its fixed soon

[vital magnet]

I'm going to send a message to the game's technical support, even though it's Sunday and we won't receive a response.

[pale mural]

??? i can teleport straight from hykros, try from another map , or just go to network and manually go to said place

[vital magnet]

I was able to go thanks to a teleportation from Nan Yin, otherwise I had no access.

I've already sent a message to technical support anyway, let's see what they can check on Monday or Tuesday.

[edgy igloo]

Anyone know if devs work Saturday?

[lucid leaf]

bruh

[edgy igloo]

So the devs don’t work Saturday?

[lucid leaf]

what do you expect

they work 24/7 ?

[edgy igloo]

Well some companies do work or only have technical support working at most tbh while some places only open certain limited hours

And Japan has that overworked issue so it really depends on a company /place

[real junco]

You do realise these guys aren't part of the gaming development, right?

They're moderators for the discord

[lucid leaf]

games in 90% dont only in critical conditions like outage, server crash exc..

but for general support they have normal work times

[edgy igloo]

Yes I know but nobody in TOF general knew the answer

[real junco]

Yes, but they're also human. Do you know what time it is where they're from? They might be asleep, or working real jobs. They'll get to your questions when they can. Also another to consider: they might not know the answer and so aren't responding

[edgy igloo]

I completely understand! of course 💜

and yeah most didn’t know the answer when they did respond I left it as is mostly

[vital magnet]

To my surprise, this is the first time that I have received a response on a weekend and in record time.

[edgy igloo]

Oh interesting i sent mine wendsday and nothing yet!

[vital magnet]

https://youtu.be/xbSMfjWGM1I

This is the problem I have

[edgy igloo]

Ah I see hmm that’s freaking weird

[slender thicket]

hey
is there any way to remove this notice thing? or am i just supposed to live with it :/

literally just finished 4.2 in hopes that it would disappear; the story mission says "To be continued..." when in the network

[twilit pagoda]

It stays 😭

Gotta live with it

[radiant edge]

This is from the launcher right?

Most of the time the cause is corruption, and all that's needed is a reinstallation of the launcher -- unless you happen to have another copy of Lua on the system that's linked in the system path.

[pale mural]

wait, you haven't do any quest for new map ?
maybe that's the reason you cannot directly teleport to the event.
is your main questline bugged ?

[vital magnet]

My main mission is completed

[pale mural]

this is your screen, right ?

this is mine....

no complete mark .... for unknown reason

[vital magnet]

That's the problem, my progress disappeared. But if you look up to the right the main quest is complete.

[pale mural]

is the other map also greyed out like that ?

[vital magnet]

I didn't look at it, I'll tell you now.

It magically broke...it magically fixed itself.

[lucid leaf]

I closed the game and that popped up but launcher seems fine

[pale mural]

uhh, with the stability returned, can you try use the event to teleport to event location ?

[vital magnet]

The teleport for the dance event is not enabled since we are outside the event's scheduled time, but the teleport for the volleyball event is working perfectly.

I can't send a ticket to say that the problem is already solved because the previous one is still in progress... xD

[pale mural]

then something else trigger a bug at your end.
can think Hykros is the actual trigger.
standing there can even trigger message 'finish main storyline etc' while not moving to a teleporter location ( either Vera or to Hykros command center according to story )
I forgot what I did, but I did trigger that message.

[vital magnet]

The problem started yesterday at 04:00 UTC+1 with the daily reset. Right now it's 05:22 UTC+1 so I suspect the daily reset fixed it.

[pale mural]

hmm, never had that, but good to know there is another work around ( waiting daily reset, that is )

[indigo bloom]

Actually i have the same problem since 3 days, it usually fixed a the rezet but reappears some hours after

[frail oyster]

im having a bit of issue getting into the game, does anyone know if i should contact the customer support or if theres a way to fix it without that, it lets me log in, but before the loading screen reaches 100% it crashes

[rocky solstice]

I am too

Does anyone know why I can't enter the game? Keeps saying login status exception?

[lucid leaf]

it means you are logged in still

example, like you closed the game without logging off,

[eager solstice]

Can I transfer my account from mobile to ps5?

[frail oyster]

oh no itll load the game and such, getting passed the login, but when you load the world it goes to 99% then crashes

[rain dagger]

At first I was looking for spheres, then I didn't understand what was there, and again a map error. "Tangled Abyss" @potent anvil @old lichen @safe siren

[mental fulcrum]

Confounding Abyss' Cave has tunnels and weird entrances

[edgy igloo]

Same

[mental fulcrum]

If u dont mind can share the map /locationnof the chest/pod might help at #gameplay-help

[radiant edge]

@edgy igloo, @frail oyster -- Whenever you say crashes, you don't mean a return to the server select right? {Abrupt closure of the game dropping to the desktop}

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Update: Norman's issue is a TDR (Display Driver Crash).

[radiant edge]

Mobile falls under the "Global" release of Tower of Fantasy, which is a different iteration of the game operated by a different publisher than Playstation. You can think of these as separate-games, which means sadly that there is no way for you to link or otherwise transfer your character data between said game releases.

[eager solstice]

That’s dumb asf

I hope wuthering waves doesn’t do that

[radiant edge]

Just the Confounding Abyss that's effected here? Have you already attempted a verify of the game's assets? {via Steam, Epic, or the standalone launcher}

If not that'd be the first thing to try.

[edgy igloo]

I play TOF on mobile personally it crashes and I end up in my phone home page

[radiant edge]

Ah, sadly there's much less that can be attempted on mobile. Have you already tried reducing graphics (in particular texture quality) "as low as it'll go" under the game's display settings?

Sometimes this can get a device into the game if it's running out of memory.

If there's any OTA updates from the carrier, running them might help. A reinstallation of the game (if you have sufficient quota for it) would also be a good idea to try to rule out corruption.

[rain dagger]

"cite Gate" there was free in the stones, and not closed, similar to a cave glitch

[edgy igloo]

I can’t tap anything in game without it crashing and I have 128 Gb storage total

[radiant edge]

Memory (RAM) rather than storage is the concern here. If it just instantly crashes before trying to load in though, and you can't get to settings -- then a reinstall may be in order.

[edgy igloo]

I sent a message wends last week but they haven’t message back today at all I’ve reinstalled too and nada unfortunately sorry I really don’t know what’s going on I have plenty of memory too :-((

[radiant edge]

If you've a relatively new device, probably going to need their assistance sadly. You could factory reset the device if there's nothing of value on there to rule out absolutely anything on the software side -- yet I wouldn't personally go that far before giving support a chance to investigate.

[edgy igloo]

Hmmm this device is oldish tho they haven’t responded to my message either since wendsday sigh

[radiant edge]

How old are we talking here with old-ish? e.g, could you list the make and model?

It may well be that you've ample hardware spec, yet I'm curious here.

[edgy igloo]

Though it says iPhone SE 2nd generation I got this phone in 2021 the game worked fine the first day of anni after that nothing it’s only a few years old

[radiant edge]

If it's a 2nd generation with 3GB of RAM, that's likely the issue here. Though it's interesting that the crashes manifest before you can get to the settings, or interact at all.

[edgy igloo]

I have 128 gb

[radiant edge]

Storage and Memory are two separate things.

[edgy igloo]

Oh where can I search for memory ram in phone

[radiant edge]

Sadly I'm not well versed with iOS. However, the SE 2nd gen is listed as 3GB on all models.

[edgy igloo]

What would take up that space???

[radiant edge]

In the context of games? The engine, surroundings, objects, and various assets (models / textures). This is the reason that I was suggesting to try to get into the settings and reduce the quality. Lower quality, less memory used.

When you load an application, parts of the application are pulled in from Storage into RAM. You can think of RAM as a "very-fast" volatile (short term) work-space for applications and the operating system.

Any applications that you have running in the background on your phone also consume this memory, and may take resources away from Tower of Fantasy -- so, killing any background tasks might also help you get further.

[edgy igloo]

I see it’s odd tho I don’t have anything else running and it still crashes without even touching it and I cleared cache too

Having nothing in background doesn’t help I just tried it @radiant edge

[pale mural]

3 GB RAM mobile device won't be able to run this game.
the game system requirement already increased for mobile back when 3.0 hit.
will need 8 GB RAM mobile device for future long term playing this game.

[real junco]

What are you trying to do exactly??

[mental fulcrum]

Zero found a glitch out of boundary while finding chests

[real junco]

The chest?? Its not out of bounds, just looks that way. I managed to get it

[bronze kayak]

can someone tell me why its turning my camera when I strafe to the side with a ranged weapon?

[pale mural]

can you make a record about it and post it here, just for better description

[lucid leaf]

Right an iPhone ne only have 4-6 g ram so ots not entirely true that you need 8, also ipad is locked to 4g per application

I got pro 12.9 2021

And per application 4g allocated

Androids are just hogging ram because all tracking applications that runs on background

[edgy igloo]

The game was fine beginning of anni for a few hours and I’ve been playing fine 3.0 beyond since

[pale mural]

yeha your item wasn't that much

[edgy igloo]

Huh much ? 3.0 and beyond was fine with me some people with more phones even reported the same crashing before in 3.0 there was a huge stutter problem but that was an everyone bug and big dev bug but it took two months for them to fix everyone

[pale mural]

no idea, generally you will need more RAM to continue playing.

[edgy igloo]

Yeah I was fine with 3.0 playing it and beyond but I touch anything and game just crashes :(((

[pale mural]

and no, a bug or not, whatever improvement they will make and whatever content they will introduce will consume more system resource.

not only device which require upgrade, old pc user with 8 GB RAM also

[edgy igloo]

Hmmmm it’s weird the first 20 mins of this anni was fine but when I wanted to check in game mail after wc that’s when the constant crashing happened if it was ram 3,0 not work at all I guess

[pale mural]

the RAM usage is increment, although the starting usage already increased everytime they added new content

[edgy igloo]

I see but 3.0 wouldn’t work at all if that was the case??

[pale mural]

you are one of the lucky ones.
the other old veteran, not so much, joltville patch was the bomb

[edgy igloo]

I even tried to play the game on a newer phone with more ram it still crashes

[bronze kayak]

ok, here

[pale mural]

what's the model ?

[bronze kayak]

sorry about late response

honestly hope they fix this

[pale mural]

you need to get verified 1st, read #rules on how to get verified to be allowed posting picture or video

[bronze kayak]

did that, thanks

[pale mural]

try to post the video again

[edgy igloo]

iPhone 13 Pro model number Uhh my brain don’t work like it used to @pale mural Srry 🫠

[bronze kayak]

it moves my cam towards the direction im strafing
and i had to continously correct it with mouse, which ruins my aim

sorry for bad video quality

[bronze kayak]

@pale mural did u see the vid

[edgy igloo]

Maybe later he might be working Iguess

[pale mural]

are you using 3rd party mouse application ? like razer/logitech stuff ?

[edgy igloo]

Ughh I hate this random bug

[pale mural]

6GB RAM, in theory this should work, although prolonged usage will crash the game

unless old suspect about bionic chip is the cause of the crash still true

[edgy igloo]

Old suspect Bionic chip? Still true?

[pale mural]

not proven enough, but pre 3.0 patch many ios with bionic chip suffer lots of crashes

https://www.gsmarena.com/apple_iphone_13_pro-11102.php

any os update recently ? after patching the game or isntalling the game ?

[edgy igloo]

Oh interesting since before 3.0 worked fine for me and since I have an sr second generation I didn’t get that???? Idk

But I have iOS 16 I didn’t do 17 bc there’s like an issue with the battery running out faster

So yeah haven’t update really @pale mural

[radiant edge]

Given the distance loads in fairly slow, and I see key bindings in the lower right, assuming that's a low end laptop / netbook? Guess offhand would be if Windows' MouseKeys feature is enabled where the keyboard can double for mouse input.

Check under Windows' "Accessibility" settings and make sure that's disabled.

MouseKeys also typically puts an icon in the system tray that looks like a mouse.

On the Windows desktop, you could also check of course if hitting the strafing keys is sending input.

-- Just to be sure, I'll also "check" that character ingame quickly and see how strafing handles.

Alright, that one is not specific to you. It's been a long time since I've aimed a weapon.

[bronze kayak]

nope
gaming rig
I lowered the the settings for FPS

[radiant edge]

Yep, I put a crossout through my line of questioning in that my system has the same effect with any close range held aiming weapon.

I'm not certain that there's any camera options ingame that'll help with that.

[bronze kayak]

im 100% sure its caused by the game's camera trying to follow your movement

and it doing that when aiming down sight is outright annoying

[radiant edge]

Right, since this happens without aiming as well.

[bronze kayak]

exactly

now I can't hit every shot in enemy's face like how I play other TPS games 😭😭😭😭😭

[pale mural]

any other overlay app running ? like discord overlay, nvidia ?

[edgy igloo]

Nope ….weirdest shite ever tbh

[pale mural]

eee, no not for you, but synth with his cursor problem

[edgy igloo]

Oh sorry

[radiant edge]

It more appears to be the behavior of the chase / trail-cam. You'll see the same rotation when you test this ingame later.

Sadly I don't remember if it's always been this way. I haven't used aimed shots since years back at launch.

[alpine meadow]

So uh, I've completed 1st world's history and now it tells me to go to Vera, thing is, it tells me the thing is not completed because I am missing something from the 1st chapter, the Aesperia Chapter, it tells me that last uhhh chapter is at 88%, and idk if I am glitched, if I missed something...

[potent tangle]

so much bug when its gonna update to fix it lel

[mental silo]

did ur acc from before vera? and u quit after?

[alpine meadow]

Uhhh yes-

[mental silo]

rip

[alpine meadow]

Oh nah

😭

[tight flint]

Ive realized that high cpu usage happens when i playing full screen mode

[pale mural]

you are at ch1 ? stay away, even if the ping result is good

[vital magnet]

I wish the error were due to the channel, but it's not.

I'm waiting to see if the problem will be fixed after the daily reset in two and a half hours, just like the previous error. It seems like I'm collecting errors with this update.

[pale mural]

i suffer that kind of error if i have connection problem.
either i'm restarting my modem or simply get out from ch1 or use different dns rather default isp or 1.1.1.1

[pale mural]

no, not rip.
if this was early 3.0, yes, rip.
now, there's a cure for that, or rather work around.
adventure tab ( two sword icon ) -> recommended -> overworld -> gachapon.
you will be teleported to mirroria entertainent center.
get out from the city at right side of the city lobby.
then go to vera research center which located quite far away from your location, your main quest will continue normally.

[real junco]

What if they never unlocked the adventure tab??

[vital magnet]

Again...

[pale mural]

lvling up can unlock some function in it, at least for now

[bleak totem]

what is this game's required storage

[pale mural]

80GB on PC
30GB on device, but the installation process will require about double the size

[alpine meadow]

Forget it, I might be cooked because my acc was made literally made as soon as It launched, all I can do is Contact support and pray

But I'll try anyway

Thanks

[grizzled quail]

How do I get verified in this server

[pale mural]

#rules

[grizzled quail]

but where do i use the command

nvm done

thankies

[vital magnet]

I love this game

[noble arch]

@radiant edge my samsung laptop told me backup my data so i did just that

[glass garnet]

Hello ! A friend that was playing tof on the past restarted tof today, it's not a f2p player and also for unknown reason he is on fate (jp) datacenter when i am on anomora (eu) datacenter. Do you know if there is a possibility to ask for a datacenter transfer ? thank you in advance !

[mental fulcrum]

you mean regional server transfer?

[pale mural]

no, no region transfer.
server transfer for internal region ( servers under 1 region ) did exist, but already disabled since... 3.1 / 3.0

[edgy igloo]

I wonder if my crashing stuff can be fixed with the maintenance will I still be able to get the free outfit and free se weapon pick

[noble arch]

@radiant edge i dont what file explorer is saying i cant access recent files

@radiant edge

@radiant edge it says this

[delicate knot]

My phone is iPhone 13 and after entering the game it kicks me out Why is he doing this?

[radiant edge]

-- Open File Explorer
-- Click on the "View" tab in the ribbon {may need to open the ribbon if it's hidden by clicking on the 'v' in the top-right -- or try that gear icon, I'm not familiar with the new interface under "Preview"}
-- Click on "Options" on the far right

In the options dialog:

-- Go to the "View" tab
-- Look for "Show recently used files in Quick access", and make sure that it's ticked.

If that doesn't work, then you have explicitly disabled the feature either through registry or gpedit.

[radiant edge]

iPhone 13 has 4GB of RAM. Most likely you're running out of resources, and the OS is terminating the game as a result. You can try reducing the game's display settings to the lowest detail offered and turning down the iPhone's display resolution, yet the game unfortunately may have issues in certain locations without more memory.

Closing any and all background tasks that are open may also help.

[signal reef]

Question does the launcher of the game save the downloaded data if i turn off the pc ?

i saw it creates a file called cache download cache but just in case i ask 🐐

[radiant edge]

It would be best to leave the launcher active until completion unless it's absolutely impossible to do otherwise. If you reboot the system mid-download or patch application, this might create problems.

[signal reef]

mmm i see, it doesnt matter if a pause before turning off the system?

[radiant edge]

Correct, though it'd be best to pause minimally -- download rollback may still happen. Our recommendation would be to leave the system on if you can.

Pausing guarantees that it's not mid patch for a segment of the download.

[signal reef]

i'll try it and see how it goes if dont work i guess have to use steam client

thanks

[scenic oracle]

I reached a certain area inside mirroria and the game crashed

and now every time i try to launch the game, it crashes at 90% of loading screen

[radiant edge]

Crashes as in to the Windows Desktop, or more back to the server select?

If it's to the desktop (an actual crash), best guess would be that it's raytracing related since Mirroria is very heavy on the feature. Try going into Settings -> Display before loading into the game-fully (before passing the server select), and disabling all of the raytracing features. "OR" dropping the engine down to DirectX 11 via the launcher (before launching the game).

If it persists after that, or if you want to be more clear what's going on (in either case):

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[scenic oracle]

right before the game spawns me to the world

[scenic oracle]

mmm i'll disable it and let you know

[scenic oracle]

it was the raytracing indeed thanks for the help

[twilit pagoda]

So with this new update I also had it freeze and then crash. Try lowering your settings that was it for me

For some reason it brought everything to max 😅

[olive axle]

i did lower them from maximum to smooth

[twilit pagoda]

Already tried verifying your files?

[olive axle]

yes

[twilit pagoda]

Try switching to a different world I'm guessing you're crashing in the newest area?

[olive axle]

i reinstalled after like a year so i am definitely not in a new area

[twilit pagoda]

Just try switching to somewhere else. What also did work for me once was restarting my PC and starting the game again not sure if it'll work for you. If that doesn't work then wait for the mod Eliya to help you. He is super good at fixing issues.

[olive axle]

ok so i was just trying to test something Eliya told Crayer to do about disabling reytracing, and i dint even load the game just went to settings before even cicking enter to the world/server, and i still crashed lol. something is very wrong

[olive axle]

Ty i did try those as well already .

[gentle schooner]

I was trying to do a quest, then in the middle of it, it said it was unable to reload. So I had to leave the black in jade ruin things when I tried to re-enter it says this

What does this mean?

Reloading fixed it

[twilit pagoda]

Hmm weird ik raytracing has a issue cause I was able to use it without fps drops and I can't even use it now without dropping under 60 fps so something with this update messed up a lot of things. I have a strong pc too. Best to wait for Eliya sorry! 😔

[olive axle]

ok . Thank you for the help. I did zip the crash log folder just now as they had instructed someone else to do and send, When they respond to me i will send them the stuff and hope for the best.

[twilit pagoda]

👍

[twilit pagoda]

Do you use Bitdefender?

[olive axle]

i do

[twilit pagoda]

Aha

[olive axle]

what what

[twilit pagoda]

Try allowing the game through

[olive axle]

twitches

[twilit pagoda]

Like in the settings

Eliya has mentioned it before

If you search Bitdefender you can see Eliya mentions it

[olive axle]

oh.. ok .. let me search

[twilit pagoda]

I hope it's that

#technical-help message

From what it seems most just needed to make an exception. If you still aren't sure wait for Eliya

[olive axle]

ok added the exception lemme try the game now, it was deifinitely in the block list there

[twilit pagoda]

https://tenor.com/view/spongebob-gif-25062974

[olive axle]

and now i am getting a blank screen lol , doesnt even take me to the server select screen, just crashes

i guess we wait for Eliya

[twilit pagoda]

😔

Dang sorry!!!

[olive axle]

you are too sweet to be a GodEater

Thank you for all the help 🙂

[olive axle]

@radiant edge please help. Thank you .

[alpine meadow]

It somehow still worked

thanks man

[radiant edge]

Reading through your messages, you said something important in tof-general (first post on the crashes), that you're only making it roughly up to 2 minutes into the game. I see that this is also a new laptop. My question offhand would be if there by chance is Bitdefender or COMODO AntiVirus pre-loaded on the machine.

If there is, see this pin (same idea as linked earlier): #technical-help message

I also note that you added an 'exception', will need to wait and see what you're using, yet the exception may not have been made correctly. If it's Bitdefender make super-sure (double, triple check, etc) that it was made under "Advanced Threat Defense".

AV's have multiple categories for exceptions. [real-time exceptions, scan exceptions, etc] The real-time exceptions are what's needed here, since it's the behavioral heuristics hooks that crash the game with AV's (not an actual virus positive / detection).

Also feel free to send those crash-dumps that you mentioned earlier, they usually have enough to tell if an AV is the cause.

Resolved: Bitdefender exceptions were not created under Advanced Threat Defense. Bitdefender's hooks were the cause of the crashes.

[olive axle]

Adding the screenshot here for anyone else having the crash issue with BitDefender. These are the files that need to be added in Advance Threat Tab on Bitdefender.

Thank you so much @radiant edge for detailed help and @twilit pagoda for suggesting talking to them

[noble arch]

@radiant edge when ever i type windows makes this clicking sound

what do i do @radiant edge

@radiant edge

[radiant edge]

I'm not aware of a haptic feedback system in Windows.

There might be for tablets, yet it's not something I've ever used.

I'd guess / assume that it'd be an accessibility feature, though I again have never used this.

[charred crescent]

Void Abyss won't let me to the boss I have 3 keys decavieted the box but won't let me get to it on lvl 2

[shell holly]

I am having issues with flickering in random parts of the game. im not sure what causes it. I don't believe it's my graphics card though

[mental fulcrum]

https://discord.com/channels/932906923236401182/1273595403970936893

[charred crescent]

No thats just tv up close the prob is i can't get to the boss after deactive the device I have done everything eles

[mental fulcrum]

From what you send you triggered the Anomaly

[charred crescent]

Yep

[mental fulcrum]

Could be temporarily Solved by Starting it at the VA page, or the Party Lobby page.

[charred crescent]

Try that

Going in with a team and by my self but I'm on a ps4

The things is they no rest the challenge to the being of it

[mental fulcrum]

that would lead you to ask at the PS Discord Server, this server is for PC/Mobile Version

[charred crescent]

Its buged but ok

Do you know the link for ps discord

[whole nebula]

Why, though??? I was able to 100% Mirroria without this happening, now I come back to continue the story and I get this all day

[whole nebula]

That's insane for lowest settings, WTF!

[edgy igloo]

The devs never contacted me and it’s been two weeks with my issue I guess they can’t figure it out so …I have to quit TOF ????

[pale mural]

wait, what was your pc specification again ?

[pale mural]

what is your pc specification ?

[shell holly]

like me settings or the components?

[pale mural]

your pc components, RAM size, processor, gpu, game storage ( nvme/hdd/ssd )

[shell holly]

AMD Ryzen 7 5800X 8-Core
32gb
ssd
geforce rtx 4060ti

[pale mural]

said flickering only happen at TOF and not when playing other heavy 3d game ?
any application listed here :
#technical-help message
#technical-help message

or extra antivirus outside windows defender ?
or do you have any history of switching GPU brand / model while using same pc ?

[shell holly]

only tof its fine with afop genshin/honkai ect

[pale mural]

what about those apps listed which can have conflict with the game ? do have one of them ?
or extra anti virus outside windows defender ?
or history of switching gpu brand / model while using same pc and same os ( not reinstalling os after switching gpu )

[shell holly]

none that i know of and this is a an only few month old pc that got built

[pale mural]

hard reset your game client by deleting content of :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

also empty directx cache, steam cache ( if using steam ), nvidia cache :

• directx cache is via disk clean up on C drive
• steam cache via steam client setting
• nvidia, might want to google depend on your model.

then open launcher , top right menu -> system -> set dx depend on your gpu, if support raytracing / dlss, got with 12, else 11.
then at game, don't forget to pick correct server name 1st before entering game, will need to set everything again tough

test if the game still flickering.
also there is a bugged setting for current version, the far sight / far view, turn it off for now.

[whole nebula]

Flickering you say???

damn, this is new

but could run another game just fine while this was happening

ToF is so cursed

[whole nebula]

This probably isn't useful for me since my windows is a fresh reinstall

and what is that bug you mentioned at the end with the view distance? What does the bug do?

[pale mural]

my guess it's only effect those with raytracing/dlss capable gpu.
mine is very old and don't have raytracing/dlss.
that setting somehow make everything stuttering either limited to new map or not.

[whole nebula]

Oh

Well ToF is the only game now having all these issues while my other games still work fine

Tower of Failure

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
there should be latest log not written with random number

also check windows event viewer, find time stamp related on when this graphic glitch happened.
usually at windows log -> application or system, check both.

if they are available, dm them to mod @radiant edge

[whole nebula]

Alright.

[radiant edge]

Just to update for those reading along: 3200G (APU) running under DirectX 12, display drivers were crashing {in addition to the artifacts}. Dropping the game to DirectX 11 will likely resolve everything, though the system will need more RAM installed per the other issues it's having.

[radiant edge]

Flickering that you're seeing is likely being caused by DLSS frame-generation. Try disabling the feature and see if the flicker goes away.

If it does, disabling MPO will likely help (without disabling frame-generation): https://nvidia.custhelp.com/app/answers/detail/a_id/5157 <-- This NVidia article is unrelated to the problem that you're experiencing, yet covers how to disable multiplane overlay.

[hollow kraken]

Heyo, just downloaded the game after years and made a new character and now the game wont stop crashing on the 1st cutscene (not where you select character), Im on pc, not steam

already added the game folder as an exclusion to windows defender

also tried the repair function in the launcher, tried DirectX 11-12, tried lowering my settings to nothing

Game runs just fine with my older account, where I'm not in a cutscene

my pc got an i3-10100f, GTX 1660S, 32GB RAM, and game is on an SSD

[edgy igloo]

I lowered settings before starting my profile and still nothing fixed the crash it’s a TOF bug it seems

[true bobcat]

มีคนไทยมั้ยครับ

[marsh crow]

มี

#th-พูดคุยทั่วไป

[visual widget]

can an iphone 13 not run the game? i keep crashing after logging in

[fervent totem]

Any way to solve this? I cant enter on the event :(

[tight flint]

my tower still uses more than 70% of cpu

this is not normal

[radiant edge]

For an i5-7300HQ, this actually might be normal, unless it's on a new system.

[tight flint]

is not that cpu im on a 12 th gen

[radiant edge]

On a 12th gen system? Could you can shoot me an msinfo export from the new rig?

One routine aspect that comes up is Windows 10/11 memory compression on machines with 8GB of RAM (where constant compression and decompression ups the CPU utilization), yet I assume you have more than that now on a new setup.

[radiant edge]

Sounds like you've already done the basics in troubleshooting:

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Update: Failing disk (on the way out), with pending relocations / bad sectors.

[tight flint]

yes i do have a new computer

[tight flint]

intel core i5 12450 8gb ram SSSD 512

SSD 512

[radiant edge]

Since you've 8GB of RAM, my hunch on the CPU utilization is memory compression load.

[tight flint]

so what i do

[radiant edge]

More memory would be ideal here. Does that machine have a discrete graphics card?

[tight flint]

i have a frien with a bit more low cpu that tower consumes 50%

i have rtx 2050 4gb

[radiant edge]

Ah, perfect. A discrete GPU helps significantly (in offloading some of that from system memory -- otherwise shared which inflates the requirements).

# Disable memory compression
Disable-MMAgent -mc

# Verify the change
Get-MMAgent

From an administrative powershell, shut off compression.

Verify the change, reboot Windows (for it to actually take effect).

Then, check if the CPU load is lower, without Windows performing compressed swap paging.

We probably already did this.

Maybe not on the new system though.

[tight flint]

but i say again disabling memory compression is dangerous?

[radiant edge]

Not in any direct way.

Ideally enough RAM would be present that swapping doesn't happen at all (regardless the state of the feature).

[pale mural]

mobile device with 3-4 GB RAM, will crash a lot due to system requirement.
you need more powerful mobile device which feature 8 GB RAM for prolonged following this game.

[amber sleet]

I have a mobile account and I want to login in PS4, but when I enter the game auto-logs with a new account and when I try to logout so I can login my other mobile account it keeps auto login the new account, someone help me please

[real junco]

There is no crossplay

[mental fulcrum]

You cannot crossplay PS4, only Mobile to PC or vice versa

[mental fulcrum]

you mean the animals? did you left them with no food?

[modest rivet]

Whats the touch to navigate on the menu with the mouse thing on ps4 controller

I forget it

[mental fulcrum]

mine still here

maybe some missing files ?

[turbid lantern]

Game crashes shortly after launch with Sophos Home. It's the same problem like with Bitdefender with non steam client... 😦
Adding qrsl.exe and h5ui.exe as exceptions doesn't work.
Can reproduce the problem on 2 different pcs

Edit: Found the Solution.... Exploit Defence is the enemy....
Executing locally both Files fixed it... (not via Dashboard)

[fickle ridge]

Hi, I haven’t played TOF since before they changed the server names and I’m unsure what server my account is on and I wanna know if I can connect my Apple account to my PlayStation so I can play on my PS

[radiant edge]

Had not experimented with Sophos' suites, yet this definitely seems to be the case with alot of the more advanced (for lack of better words) AV products. e.g, those that contain advanced heuristics and user-mode hooks. -- Thanks for the confirmation and the found solution.

We're aware that CrowdStrike has issues {along with some of the more enterprise centric softwares}. I hadn't actually seen anyone with a Sophos product before now. Do note that this is called a "Home" product though, and so we'll add it to the list. I'd also encourage you to of course create a ticket with Sophos so that they're aware of the problem incase there's anything they can do on their end upstream (for other players with Sophos products).

[radiant edge]

Mobile {iOS, Android} and PC [Windows} platforms fall under Tower of Fantasy "Global" release. The Playstation rendition of the game a separate iteration under a different publisher, with its own game-servers, operation team, and social media presence respectively.

The client on PS is not for Tower of Fantasy Global and cannot be linked to your game-account for such sadly. [It's best to think of each release as a separate game, effectively]

[fickle ridge]

Oh noooo

Thank you though

[bleak flint]

webevent

[glossy robin]

hey I tried everything to get my mouse on screen and yes even holding alt

[wary shuttle]

"Nola rush"?

[bleak flint]

yes

It works for no one

[wary shuttle]

yeah, also noticed that

probably bugged, but im not sure

[glossy robin]

ok.. so idk where my cursor is

[rich arrow]

I have the same problem, the code doesn't work for me either

[bleak flint]

new error messege

[lucid leaf]

bruh tof froze again on loading screen

nola rush works but badly

also the code ive gotten doesnt work

[lucid leaf]

press ctrl i beeleve

[edgy igloo]

Something I noticed in game is my ping starts very high when try logging in when it wasn’t like that before only when I wait for it to lower then touch things that crash still happens

Though the 8 Gb ram thing doesn’t work bc I tried it on a tablet or it suprisingly goes up the ping quickly

I sent 3 messages to devs and they still haven’t contacted me back

[dim root]

Same thing I have this message d'urine thé Web event. It gîtes me the giftcode but same it doesn't work for me too. The code is invalid

[pale mural]

read their twitter, it was bugged, now should be use able

[lucid leaf]

Well its hotta afterall

Known for adding bugs

[oak temple]

since 4.2 update my ingame profile card img has been flickering/glitching/scretching at the botom part, does anyone have any idea which might caused it and the fix ?

[pale mural]

can you provide screenshot ?

[oak temple]

something like this

the lower part got scretched and glitchy/flickering

same issue when I view other's profile card

[radiant edge]

Not just the lower portion, yet also the upper portion being "squished". So far artifacts like this appear to be either driver-related, or caused by tinkering with resolution scaling in the config files.

[oak temple]

I don't touch the config files, so It might be the driver. I will run an update when I get off work later

[radiant edge]

Anyway, recommendation for a start would be to try updating drivers. If that doesn't help, flushing the config files in AppData\Local\Hotta\ (-- or the entire folder--), and reloading the client -- seeing if the display is proper.

Usually one or the other resolves it.

[oak temple]

[radiant edge]

But yeah, in jist the texture coordinates for the quad displaying the character portrait are incorrect (for whatever reason here), causing the last pixels of the final row to be extended to the edge. Purely visual, and purely client-side (others should see your portrait as intended).

[modest valley]

can u guys help me about that?

i have mail from june

but its expired

i cant play with my account

[pale mural]

afraid only support can help you with this : [e-mail]
another option is to restart everything and be cautious with your new email.

[modest valley]

thx

[somber sonnet]

Have a question about pc platforms . Anyone play on epic games?

[shell holly]

so uh whats with the eye glitches?

[edgy igloo]

Oh wow now before i even can upload into game it just crashes now worse then before

[pale mural]

not me, if about crash, all pc store / non store version, should have report and log at :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes

or at windows event viewer -> windows logs -> application / system according to crash timestamp.

if about file fix, if the launcher won't provide the option, should find one at the epic launcher.

[pale mural]

what is the tablet model ?

[edgy igloo]

I’m using mobile but

I just tried iPad Air

[pale mural]

4 GB RAM, bionic chip.... no, won't be playable

https://www.gsmarena.com/apple_ipad_air_(2020)-10444.php

[edgy igloo]

Ooop my bad it’s iPad Pro

[pale mural]

unless there's a faulty storage device or another app installed which interfere with the game / anti cheat or a sudden os update ( even just a security or small patch ) , it should run fine.
not sure if ios have app permission setting management, if there is, you could try to allow whatever permission this game demand while turning off other app permission which set as auto run

if there is an offer to upgrade the ios version, do that 1st, then reinstall the game

[edgy igloo]

Illl see ty I don’t know about mobile tho

[edgy igloo]

….no I just can’t get in before game even loads in

[edgy igloo]

Nope doesn’t work on tablet same crap
Now I can’t even get into game before it loads so I guess it’s worse

[scenic maple]

Game is stuck here, can't log in

Does anyone know how to solve this issue?

[fathom turtle]

I'm getting the same problem. New player, never played before. Just downloaded and can't use anything to sign in or make an account, just keeps saying network error

[scenic maple]

I've redownloaded the game today

Played it for a few hours

Closed it

[pale mural]

could be region related for now.

[scenic maple]

And then can't seem to be able to login again

[fathom turtle]

yea idk what to really do here besides wait. Downloading it was a bit of a pain cause steam was giving me issues, and I'm clearly connected to the internet lol

[ripe trench]

i got booted out of game and now it wont let me log back in keeps saying network error check your internet connection. yet youtube and disc work

[pale mural]

if you are on NA, large chance there's an outage right now.

[fathom turtle]

sick. Idk how I manage to download games and there immediately be outages for what seems like every single time. I'm starting to believe I just have the power to shut down entire networks.

[violet ferry]

I'm having the same problem and came here to see if it was just me or an outage of some sort.

[fathom turtle]

seems to be working now

[oak temple]

Even though updating the driver doesn't work, flushing the folder after that did fix the issue. Tyvm

[bronze kayak]

crow is missing?!?!
quest is now stuck

[pale mural]

change channel

[bronze kayak]

what channel do I put it !!?!

[pale mural]

at your screenshot, below ping and camera icon, there is writing 'channel : 7'
click on it, and change to any number.
depend on maps and server region, the amount of channel is different, 1 - xx

[bronze kayak]

OH

danke :3

[high atlas]

buying tanium from shop as gift pack (19.99€) didnt futher purchase gifts progress, is this intended

[radiant edge]

Not sure, yet sounds plausible that this was overlooked. We'll see if we can pass this one up the chain.

[radiant edge]

Any settings changes that you wound up making? Given you mentioned that clearing out the AppData folder alleviated the issue temporarily.

[oak temple]

hmm only the general graphic setting I'm afraid

hold on

[radiant edge]

More or less looking for a clue here. Otherwise the recommendation would be to flush settings and pay special note to anything that's adjusted.

[radiant edge]

e.g, see if the issue returns once again, and if any action in the Display section makes an impact.

[radiant edge]

The only option that I'd assume has a chance to impact it would be render accuracy. I'll have to explicitly disable DLSS and play with that on my end later.

[high atlas]

blocklist doesn't show people I've blocked (edit now it shows, weird)

[mystic mango]

Hello! So I came back after a break, and I noticed Tianhe Bazaar has gotten even worse!
Im softlocked in one of the main quests (talking to Ming Jing/Zeke at the bridge).

Game crashes if I skip it, or let it run naturally when the other character pops in mid convo. I'm on PS4 and while crashes used to happen back then, in Tianhee it was never this consistent. Only in Mirroria whenever I fast travelled directly to the gate.
Idk if there is anything I can do besides "upgrading" (currently impossible), but hope this can be heard for future patch fixes

[mystic mango]

? I came here because it said it was the official game discord, I didn't know there were others

Plus crossplay is enabled by default, so I thought some of these issues could still pop up for anyone else regardless of platform as well

[pale mural]

wrong diacord.
no crossplay between pc and ps.
pc is shared betweem.pc and mobile not with ps.
both pc and ps have their own server and discord.

also you mentioned ps4, afaik, due to hardware limitation, ps4 don't have longetivity for this game.

[olive sun]

whats the best way to get my issue resolved quickly
i no longer have access to the email associated with my old account and i cant log on anymore, what do i do?

[fossil sandal]

Download google earth.

[pale mural]

restart : /
it is hard for support too to handle your issue since you lost access to your older email.

[radiant edge]

To give a more serious answer, there's sadly no quicker way to recover an account than to go through Customer Support. At the end of #game-support you'll find a direct email address for Customer Support: [e-mail].
-- You'll want to get an email in explaining the situation (how you've lost access to the account). To expedite recovery, the more information that you can dig up on your account the better as you will need to prove that you are the account owner during this process.

You'll want to peemptively provide every piece of information that you have for locating the account (e.g, character UIDs, names, worlds, etc), and importantly anything that you can to provide proof-of-ownership of the account. This would contain things such as the location(s) that you play the game from, the devices that you've accessed the game with, your ISP(s), transaction ID's (from bank statements) of any ingame purchases, the date that you began playing Tower of Fantasy on (account creation date), any other sign-in methods that you've associated with your game-account -- or any small detail that only the account owner would know. There's no steadfast rule here on what must be provided, and if you're unsure if something will help -- it'd still be a good idea to include. If you can't provide what's requested by support, ask for other options and suggestions to verify your identity and relation to the account.

Unfortunately, this process may take some time. Customer Support will let you know what's needed, yet you can speed things up if you can provide everything needed upfront.

[naive mirage]

So I used the wrong email to log in to the game, it asked about requiring consent and such so I thought the email I used was the wrong one so I press "No consent" or whatever that was. Now I'm stuck with this. I'm pretty much forced to exit the game every time I launch it

[pale mural]

find these folder :
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ --> if steam

empty the content, if still locked you up, delete the launcher only and reinstall the launcehr. ( just the launcher folder at your game folder, not the whole game )

[naive mirage]

Thank you this work

[hard garnet]

Anyone uses iphone who keeps on disconnecting from time to time? Older unit than 14. Im using XS. No problem with 14 above :/

[ornate thistle]

I used to have a iPhone 12; it disconnects after like 5-20 minutes on the game. I had to upgrade smh

[hard garnet]

I see. Thank you so its an issue with lower devices :/ i wonder for 13

It never had this problem or intermittently every patch.

[knotty mortar]

playing on pc, I've tried clicking on the microtransactions to buy them, and when I do my game freezes for a second and then nothing happens. I've looked for solutions online and the only one I've found is it wont work if my steam overlay is disable for the game, which mine is enabled. Any help would be much appreciated.

[radiant edge]

Happen to already have tried the proposals listed in this pin? #technical-help message

-- For a start, I'd try hitting Shift + Tab (default hotkey for ingame overlay) and make sure that the overlay actually comes up. What you've found is correct in that transactions are done through Steam, and if the overlay doesn't show -- the transaction will silently fail.

Usually all that's needed is either running "Steam" (Steam itself) as admin, or disabling HAGS. Disabling HAGS is preferable (from the security front) if you're not reliant on DLSS frame-generation.

[knotty mortar]

Ill give those a try, Thank you

[radiant edge]

Let me know if the issue persists. Probably won't, yet there's a few other common and not so common causes.

For instance, double check that your overlay is both enabled in your Steam "global" settings and the game specific settings.

[jade sapphire]

Hello, i used to play ToF when it just relesed, i wanted to play again but when i log in, all my things are missing, like my account dosen´t exist.
I tried looking for my account and I found it, how can I acces it, i have the email and password correct

[mental fulcrum]

If you can find an email of account registration, then make sure that you're trying that email -- or, in the case of Google Accounts, that you're also trying the Google sign-in icon within the game (mobile) or from the launcher (PC) at the bottom of the login screen. e.g, incase you may have linked or otherwise used the external sign-in provider. [the external sign-in and gmail (Google as plain-old-email) may be treated entirely separately in terms of game accounts]

[pale mural]

if you're sure you are using correct user password and correct login method ( steam / epic / standard / google / ios ), press server name on top of enter button after closing news announcement window.
that should show where is your old character.

[left atlas]

idk if im allowed to chat ive never done it before but i need help my world chat stopped letting me send anything???

[radiant edge]

Are there any explicit errors / notices when you attempt to chat?

[left atlas]

nothing

it shows the timer like i sent something but

[radiant edge]

Are others sending messages? It's possible that there's an issue with the world chat as a whole.

[left atlas]

others are yes

[radiant edge]

Already attempted reconnection? If not, that's the first thing I'd try there.

Full reconnection, logging out completely from the game and launcher, then signing back in.

[left atlas]

im trying to see if its repair thing and im going to do that yeah

[radiant edge]

The world chat is a separate session (vs game-data), and often chat problems are solved by just a launcher sign-out. [a credential refresh / getting a new token]

[left atlas]

didnt work

am i somehow banned or something

[radiant edge]

Next thing to try is resetting all Internet Equipment and seeing if that helps. (may or may not)

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

If it doesn't, then try flushing the contents of the above folders (depending the version of the launcher used) with the game and launcher entirely closed. A factory reset of the client and complete elimination of all sign-in credentials.

-- Note that the AppData folder is a hidden folder. %USERPROFILE% is an environmental variable that Windows will replace with your user-profile path automatically. You can get to those folders by pasting the full path into Explorer (the file explorer's) path bar, or the Windows Run command.

This is a bit more thorough than a reinstall or verification, since the game's settings and cache persist through that.

If chat still doesn't work, that's the point that you'd want to get a Support Ticket open to look into things from the server side.

[left atlas]

ok i will try those steps

i have no clue why this happened and it is very frustrating

[radiant edge]

It might still be connection oriented, not necessarily on the account side, and to be clear I'm not trying to imply that it's the account persay here.

In either case, getting support involved is a good idea though if it's still not functioning after all that.

[left atlas]

folders didnt work trying network

i do notice this if i go to my chat settings

it says disabled

[radiant edge]

This section is deceptive for the circumstances (in wording), but what you're seeing there is normal. The tab is for disabling or filtering other languages in the chat.

[left atlas]

omg it is working now after a network rest

thank you so much i so appreciate you

[radiant edge]

Router software can be buggy just like anything else. Often times when things don't seem to be working right, a simple reset is all it takes-

Glad that worked of course. Easy fixes are the best kind.

[left atlas]

judging from some ppl in my server chatting it might have been someone breaking the chat on purpose

[radiant edge]

Anyway, if you want more permanent, check if there's any new firmwares for the hardware.

[radiant edge]

That's possible too. Though usually the entire chat stops when people break it.

[left atlas]

yeah.. thats why it was weird

anyway, thank you again so much

[west anchor]

Hey just wondering, I haven’t been on the game for like about a year and all my shi is reset….can I get it back?

[radiant edge]

Generally yes, yet how to go about this depends on what happened here. Do you remember if you last used your account "after" Vera (2.0) was released?

Most of the time the cause is just not being on the correct account, or the right world.

If you can find an email of account registration, then make sure that you're trying that email -- or, in the case of Google Accounts, that you're also trying the Google sign-in icon within the game (mobile) or from the launcher (PC) at the bottom of the login screen. e.g, incase you may have linked or otherwise used the external sign-in provider. [the external sign-in and gmail (Google as plain-old-email) often are treated entirely separately in terms of game accounts]

If a long time has passed, such as a year -- that's long enough that most people might be unclear of how their account was used.

-- Google vs gmail (as plain-old-email) is the most common culprit.

[west anchor]

No, last time I was on was definitely before the 2.0 I believe but maybe not idk I kinda forgot, I’m on the right account and in the right world, I’m on my PlayStation which is what I played on originally

When I go to characters owned it says only “America-5”

[radiant edge]

Reason for the Vera question, is that pre-Vera account binding and unbinding (of additional sign-in methods) was fully automated without any checks or confirmations. Post Vera, the account binding system was changed to require going through Customer Support (direct human interaction). This means that post-Vera accounts are far harder to re-bind or otherwise hijack.

In both the case of lost accounts (wrong credentials) or stolen accounts, of course Customer Support can assist. However this requires proving account ownership among other things (takes time).

[radiant edge]

If you're showing characters, that's promising. In an account rebind or entirely the wrong account, owned characters would be 'blank' typically.

[west anchor]

lol aslong as I can get it back that’d be dope, hopefully it’s not too hard since I’m on PlayStation and my only signin or connection was on PlayStation

[radiant edge]

If you're looking for Playstation characters on Global or vice versa -- that's a different game / different publisher, and entirely different servers.

[west anchor]

Gah damn so I’ll have to contact them?

[radiant edge]

I initially misunderstood what you were seeking here. If you wanted to recover a "Global" Tower of Fantasy account and its characters, then you'd #game-support if it's not possible to find the correct credentials or you're confident that the credentials are correct / the characters are missing. (to get an investigation going, prove ownership, and eventually get the account access restored)

If you're seeking to transfer characters between Playstation and "Global" (PC / Mobile), that's unfortunately not possible.

In jist, "Global" (this Discord) is for PC (Windows) and Mobile (Android / iOS). Playstation is operated under a different publishing agreement, with its own servers, staff / personnel, social media presence, and Discord respectively.

-- If you want to recover a Playstation account, there's a different support team for the Playstation service. You'd want to contact said team through the appropriate support channel, to be very clear here.

[west anchor]

Yeah all good, I went to the wrong support, I contacted PlayStation tof support email and I’ll just work with them, thanks for the help!

[radiant edge]

No problem! Hopefully they're able to assist you.

[neat robin]

Hey I just downloaded the game again after some time and no matter what I do it keeps freezing crashing after like a minute of using it. (I got a kinda high end laptop so I don’t understand why it’s happening ) any tips?

[empty sierra]

suggest you to pause and continues at download buttons sometimes Its happened to me too

[pale mural]

hard reset your game client by deleting content of :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

also empty directx cache, steam cache ( if using steam ), nvidia cache :

• directx cache is via disk clean up on C drive
• steam cache via steam client setting if using it
• gpu, might want to google depend on your model.

then open launcher , top right menu -> system -> set dx depend on your gpu, if support raytracing / dlss, got with 12, else 11.
then at game, don't forget to pick correct server name 1st before entering game.

check your laptop list of apps, do you have extra anti virus outside windows defender ?

[radiant edge]

Just to comment a bit more as the description sounds like you've fully gotten through the game-installation and have a consistently timed crash post-launch. My suspicion is that you've Bitdefender or COMODO on there, since the game in the past would launch with these AV's present. That situation changed in 4.0, and an exception is required to run the game entirely now. That is, vs the situation before where these security softwares only interfered with the embedded browser beforehand.

If you do have either of those products on the machine, take a look at the following pin on AV's: #technical-help message

[neat robin]

Alr . Yep I actually use bitdefender . I tried that “add exceptions “ thing and it seems to works now.
Tbh I never would have guessed it would come from that AV but good to know
Thx for help 🙏

[neat robin]

Ohh I see. Well good to know . Yea good script kiddies do be annoying so understandable they made that. But yea I should have thought myself it could have been my av but yea at least yall helped and it’s good now :)

[jaunty summit]

image uploading is stupid

[neat robin]

My anti virus didn’t even say anything about malware or some other warning . Maybe imma check the log of the anti virus if it said smth in the notifications history but since it’s fixed now it doesn’t rly matter

[radiant edge]

To be clear on the AV's that are listed and the exceptions added, this is only for the real-time component on the game process and embeded browser. Both are considered "clean" by each respective company involved. e.g, there's no actual detection. Even with the exception not added, there's no detection by the real-time scanner and heuristics components.

Unfortunately, when the heuristics portion of these AV's is active for a process, then a user-mode hook is injected into said game processes. These hooks being present impact memory allocations and break memory alignment / cause problems indirectly (-not intentionally-).

The anti-cheat portion is actually still active with or without the exception (it's a driver). There's nothing that the AV is blocking {exception or not} and this is loaded regardless.

Either way, we actually encourage reporting these issues to each security company. The reports might help with an eventual long-term solution and up the priority, since Bitdefender's team (and others) are aware of the issue. (it's just not a high priority to them)

[alpine owl]

Does anyone know how to fix these weird jagged lines on mobile? they have been bothering me.

[radiant edge]

If resolution can be increased on the device, or ingame, this will probably reduce how glaring they are. Yet that would also cost more performance.

Unless you don't just mean aliasing / jagged edges and something else.

Could you circle the portion of the image that you're noticing?

Mind you, not very versed in what the mobile client's options are. Probably will need someone else to chime in here. Yet jagged edges there's typically two solutions to.

-- Anti-Aliasing, or higher resolution / higher resolution scale.

[alpine owl]

the highest I am on right now is UHD and they still appear on normal too, specifically these weird lines that appear on my characters

[radiant edge]

If that's UHD on-device, probably there's upscaling in the client (since it doesn't look native-res) -- which is expected in that UHD is quite a lot of pixels for a mobile device to handle.

Best bet would be to check around under the Display settings and look for if there's a resolution scale option on mobile. Then toy with the performance impact of pushing it higher.

Unfortunately, on a phone / tablet, there's only so many pixels that the hardware can handle. Some amount of aliasing / shimmer on edges is inevitable.

[alpine owl]

Only options for mobile device

[old valley]

No anti-aliasing in advanced settings?

[alpine owl]

No 😔

[lapis geyser]

Hi, anyone have the bug about beasts that are no longer attacking/defending and it's impossible to put them back (on beasts arena) ?

[echo cloud]

anyone, why cant i do public text or private message?

and how do i unlock bygon phantasm

[pale mural]

Beast no longer attacking / defending ? When soloing joint ops ?
That's hard to happen unless the stage design caused such behaviour.
And no, beast arena and being carried to support solo joint ops is separated. Doesn't matter if you assign them at beast arena or not, you can carry them to support solo joint ops.

[pale mural]

What's your login method ?
Bygone phantasm is around lvl 60 maybe ? Just keep lvling up, it will unlock.

[lapis geyser]

i talk about Beast Brawl Arena. Attack/Defense Lineup is empty and i can't click anymore in any beasts and beasts backpack (problem on PC and mobile, account problem) + Same problem for assistance for setup beasts for ops

[soft steppe]

How do I fix when my cursor is invisible, It acts like its there when i hold alt, but doesn't appear.

[radiant edge]

I assume that this started abruptly with a game update, and wasn't like this prior. If that's the case first attempt a repair / verify of the game's assets through Steam, Epic Games, or the standalone launcher.

If that doesn't help, attempt a factory reset of the game-client by flushing the contents of the following folder (ensure the game is closed first):

%USERPROFILE%\AppData\Local\Hotta\

-- Be aware that the AppData folder is a hidden folder by default and cannot be navigated to by hand via Windows Explorer without changing Explorer's view settings. It's generally easier to paste in the path directly in the path-bar of the file browser [and hit enter], or into the Windows run prompt. (Windows Key + R)

[soft steppe]

Alright will do.

[radiant edge]

If verifying assets doesn't help, nor does a factory reset, what you're experiencing might be display driver related with hardware-cursor not functioning correctly. It's possible to shut-off / revert to software cursor (have Windows 'draw the cursor'), rather than relying on the driver overlay, which might get the mouse to appear.

1. Open the Registry Editor:
- Press Win + R
- Type "regedit" and press Enter

2. Navigate to: HKEY_CURRENT_USER\Control Panel\Mouse

3. Look for the "MouseTrails" value:
- If it exists, proceed to step 4
- If it doesn't exist, right-click in any empty-space within the right-pane, select New > DWORD (32-bit) Value, and name it "MouseTrails"

4. Set "MouseTrails" value:
- Double-click on "MouseTrails"
- Set the "Value data" to -1
- Click OK

5. Close Registry Editor

6. Apply changes:
- Log out of your Windows account and log back in
- Or, restart your PC (preferable)

^ It'd be preferable to try updating to the latest video drivers first, though.

[soft steppe]

Alright.

[noble arch]

@radiant edge every update get this pop up

[radiant edge]

In the past you've shown me screenshots of boot partitions for Windows that had 64GB of storage. Unfortunately, this is too small, even if devices are sold with such.

I'd recommend no less than a 128GB SSD fully allocated as a boot volume.

Fully allocated meaning where the OS and unmovable software resides there. That assumes that you'll have more space elsewhere and that you're actively picking another install target for everything you can. This means that every installation is fully manual / custom, which most won't do -- so I'd really recommend upgrading to much more space on the primary partition (e.g, 512+GB).

[shut wraith]

Hello,game is crashing in the very first cutscene,why would that be??

[radiant edge]

What type of hardware are you running the game on? If this is for the PC, I'll be happy to lend a hand in diagnosing what's going on there.

[shut wraith]

PC,i now installed steam version and will try since i saw most crashes were fixed by running trough steam

[radiant edge]

If the Steam version works, I'd be curious what protection software is on the machine. For instance, the Steam release tends to work where the standalone does not when a person has Bitdefender installed.

This is purely by coincidence that the memory addresses of allocations on that release work, in that the AV's heuristics-hooks alter the addresses and size of allocations [shift memory alignment]. If it's something like this, an exception will take care of it completely in the Standalone. (usually this wouldn't be associated with happening specifically on a cutscene, observationally)

[shut wraith]

For now steam is working not a crash. And yeah i have bitdefender xD

[radiant edge]

In that case, have a read through this pin: #technical-help message

All you probably need is that aforementioned exception.

[shut wraith]

Thanks!

[patent kayak]

all of my beast brawl pets are gone ?

most of my beasts are g arachnas have good build and now just gone?

[pale mural]

check your attack line up, 1 beast cannot be assigned to multi role.

[patent kayak]

nah all of them are gone lol

theres nothing on my beast backpack

all of them are maxed out g arachnas and herba tigers

some on my pen are showing level 7 as well LOL

cannot feed

[mental fulcrum]

Contact CS and provide needed information

[patent kayak]

so many people the same problem as mine, they lost all of their beasts, even the top 10 in rank before lost their beasts

they just handed out some 15 eggs of beasts and its that it?

for the lost beasts compensation its so hard to get decent skills and alot of skill books used and theyre gone?

[pale mural]

could be related to near best brawl reset...... yeah, best bet is to contact support.
and no, this is account issue, only they can help you

[patent kayak]

they say compensation for it, but look i lost a decently built g-arachna's and just give me compensation of 16 eggs of g-archnas and some skill tomes i just mutated all of them now and prolly 1 decent archnas is around 60-100 eggs at least

not to mention it takes time and alot of RNG to pray u get at least 3 decent skill for arachna

[pale mural]

this could be a region issue, at least SEA didn't get this bug.
and yes, it sucks, having to feed from 0 and pray for RNG skill and to apply RNG skill book as well.
i'll give up myself if got hit by it and given zero ass solution.

[patent kayak]

saw people got compensated but not even hit by bug some people didnt get the bug on our region

they were given compensation as well but they still have their beasts line up

lol

nice replacement lmao

5 mutated most of em are altered resistance

[lapis geyser]

I lost all beasts me too, top 10 5-6 months in a row to get boxes, i just ff this now

in any case they made changes because to have a combat beast now it's really stupid the number you need

and if they think I'm farming 3 beasts again with perfect stats … 🤡🤡

[tribal copper]

At least you guys can login, I can't :D
Login exception thingie and nothing helps RIP

[boreal ether]

Lucky

[pale mural]

• restart your modem / router.
• use 1.1.1.1 or 8.8.8.8 as dns at your windows network adapter setting.
  if on phone, switch test between wifi and your mobile network, at worst case, change other wifi

[fathom trellis]

last time this happened i was able to log out and log back in

that fixed it for me

[tribal copper]

Been using Google DNS since ever. Restarting router didn't help sadly.
Already tried clearing the QRSL cache, doing a clean install of a non-Steam launcher...
Judging by the logs the QRSL fails an SSL handshake for some reason, returning libcurl code 60.

[next dagger]

Hi guys!

I found a gameplay breaking bug:
-Only happen on android os, only on the new network map, and only when useing Nola's phy or ice skill dot dmg
-Every time the skill's dot dmg hit a mob, you will lose the movement controll of your character, and u have to relase and press again the movement controll, just to lose it again a second later when the dmg hit mobs again.

anyone run into this too on android?

[pale mural]

could be certain device specific, submit a bug report at #1220745418296529008 along with your device model.

[next dagger]

hi, i did the report on both, ingame and discord, and the bug not device specific, it was tested on Samsung Tab S9, Red magic pro 8, xiaomi poco f2, probably andorid specific problem,

[pale mural]

SSL issue ? That's odd....
Are you using specific antivirus which have firewall on its own like kapersky ? Or feature web protection stuff ?
Or there is a proxy auto run at background ?
Or your windows internet options somehow modified to a proxy rather default ? ( might want to reset windows internet options )

[lost galleon]

Im having issues playing the game with a controller. The game recognizes the controller but all I can do is zoom in/out the camera and open the menu. Everything else is unresponsive. Game also runs very bad and makes my pc throttle then shut down after 10 mins

[lethal swan]

hi, i have a quick question is there any chance that its gonna reset? i redeemed it like 2-3 months ago and nothing changed

[lapis geyser]

Iphone same problem for notice you 😅

[mental fulcrum]

It resets every 1st day of month UTC+0, it just players are fast enough to sold out that in day 1

[toxic palm]

Where do I post about a bug that freezes my game on PlayStation

[lethal swan]

I only claimed it one time and it was like 2-3 months ago and after that it never reseted

[mental fulcrum]

maybe wrong time you checked the site

because timezone of reset

[toxic palm]

Need help

Aka the vary start when you enter the old ruins I got past the first part of using the barrels to blow up the wall but when ever I fight the people after the wall my game fully freezes and I can't get past it

Ruin A-01

[real junco]

It's a 'first come, first served ' scenario, the packs are shared between ALL players of tof. Gotta be Super quick and get em right after it resets

[pale mural]

this discord is for pc, ps has its own list of bugs and discord.
both are maintained by different publisher.
also if you are on ps4, no, there's no fix available, ps4 hardware in not good enough for the game.

[pale mural]

what is your pc specification ? CPU / GPU / RAM size / storage for game files.

[lost galleon]

I use a Legion Go and I upgraded the storage to 2tb

[sly owl]

hey guys, how do i put pic into my post on tofography? do i make the post first then send pics on it or am i missing a button?

[twilit pagoda]

Think you need to get the Verified Authorizer role to post pictures. Go to the rules channel and scroll to the bottom. Find the part that says Getting Verified and just follow the the instructions.

[pale mural]

Handheld pc ?
I'm not sure if this can be played with handheld pc outside steamdeck ( no idea with steam deck too due to this game anti cheat ).
The bottle neck is the handheld graphic processing ability.
It is using shared power with the cpu, and also require sharing RAM, in short the device is not powerful enough.
Not sure about the handheld pc windows 11, is it using real windows 11 with its standard feature or stripped down like many minified windows 11 version.
Because this game won't work normally on minified windows 11 / 10.

You can try to check and shutdown many background / auto start program, but if the game still throttle the cpu usage and suffer fps drop at hykros map ( the smallest map ), then it is hardware limitation problem, rather the game.

[lost galleon]

Alright

[knotty flower]

For those who lost their beasts: Did Hotta reimburse you one for one on all feeds, books, caught wild beasts? They did the generic reimbursement a few days ago, not talking about that one, a new reimbursement for everything lost, basically.

[stray sluice]

I'm playing this game right now with a Lenovo Legion Go. I'm not having any issues

[stray sluice]

Idk why you're having this kind of issue with a Lenovo Legion Go. I have the same device and can play Tof with no issues. What is your in game graphic settings set to?

[radiant edge]

Far as overheation on any portable device, it may be that the cooling solution isn't working right. Either poor thermal contact or the fan not putting out enough airflow.

I'd probably start by trying to gauge how hot the exhaust is (with a temperature probe). If you could provide that and the ambients, we might be able to judge if it's working right. Since the device is on Windows, you should also be able to use a tool such as GPU-Z, CPU-Z, or MSI Afterburner to read the SoC temps.

The Z1 doesn't draw that much power, so I'd assume that something is wrong and you might need a repaste.

[stray sluice]

👍

[stray sluice]

Hey for you Lenovo Go check to see if you have the AMD Radeon 780M Graphics driver. Make sure you don't have the version with the (TM) at the end cause that is the wrong one. That version caused me to experience shutter, lag and random shutdowns

[lost galleon]

Oh ok

[uncut elbow]

I lost my character data how do I get it back?
I just redownloaded the game and went to play on a server that I had completed the first world/area on and had quite 100 hours on and when i go to click on the server with my characters save, i am forced at the begining. Anyone know what I gotta do to get them back? Or am I just outta luck? Cause if that's the case I'm just not gonna play the game anymore

[pale mural]

make sure you are using correct login method ( there are various now, standard, google, twitter, steam, apple ).
then after login and closing news annoucnement window, click on server name on top of enter button, that should bring you to server selection and show you where is your old character.

[uncut elbow]

I'm on PlayStation and logged in correctly, I clicked the server my original character is in and it sends me back to the very beginning, to character name selection and choice

[pale mural]

..... you should ask that as ps discord, rather here.
both are maintained by different publisher and have their own list of problems.

ps did a server merge, the result was not..... good.
you actually need to test each server one by one under your old region.
i.e you were on US region, then you need to test US server 1, US server 2, US server, etc, one by one to know where is your character.

[uncut elbow]

Jesus, that bad?! That's absolutely insane the merge was that horrendous, and honestly you're a massive help, thank you for the idea, I'ma do that now and hope to the gods I find it

[left folio]

@radiant edge today i've tried to play tof, but on startup my game crashes withot any crash pop up, just simply crash, i dont know what i need to do, i think my pc is on requisits. I have a i5 and rx580

[rocky trail]

Anyone else having issues with the cooking pot?
I can't seem to make anything because it gets stuck at 100% and the thing keeps jiggling at you xD

Seems like it's completely broken

[rocky trail]

Looks like someone fixed it

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Far as that RX580 (Polaris), yes that should be more than ample for the game. Though you'll likely encounter issues if you're trying to run under DirectX 12. Make sure that the launcher is set to run the game under DirectX 11.

Crash without a popup (instant closure) is actually a good thing, since this means that the game's exception trapping is likely working and producing a dump. If you get an error popup (e.g, Windows Error Reporting) -- that tends to imply things went down less clean.

[timber widget]

Hello, why does the game keep closing, either as soon as I enter the server, when I'm already playing, it happens at any time, other games work fine for me in games that require more resources, for example cyberpunk, rdr2, etc.

[radiant edge]

Sadly a-lot of potential causes for this. The game suddenly closing generally means a crash is happening. See the above request for crash-dumps, and if you can get those over to me, would be happy to take a look similarly.

Since this is 'random' and not necessarily close to the start of loading the game, odds are it's not AV induced. (unless it's within the first two minutes always)

Update: Corruption in memory / not on disk.

[bronze hatch]

Why have tof so many bugs on the playstation

Or why is a big part of the ui out of the screen on the playstation

And nope that's not my tv it have the correct settings

Wow I have a 100 ping and it's Fells like an 1000ping are the server for real so garbage

But it feels not better when the ping goes down to 70 or lower

Btw why haven't tower of phantasy not more detailed graphic settings? only filter and fps can u change In the graphic settings

That's other reason why it lags

[real junco]

This discord is only for Mobile/PC versions, you should go to the ps one for that

[bronze hatch]

And both are the same I see ano different you can play on booth

Game sux hard that's the crashing reason

[real junco]

Different publishers, it's basically a totally different game. No need to be a jerk, i was trying to point you in the right direction

[bronze hatch]

And both games are from the same developers but different releaser

[bronze hatch]

Se booth games are from the same company

But hey it's fine thinking you can't know that while you haven't a playstation

Yes the publisher are different but the company is the same on all devices my sweete @real junco

See the developer are not the same like the publisher @real junco

On pc and play store ar the publisher and the developers different if understanding what I mean @real junco

On playstation can we get only the information who published this game

[bright tiger]

whats with the d3d11 compatible gpu message? I was playing the game all ok just a few hours ago and next time I try to open it , this pops up

[timber widget]

The most current folder \AppData\Local\Hotta\Saved_Steam\Crashes ?

[radiant edge]

Can definitely start with a single of them. The more the better to see if the cause is consistent. Inconsistency can be telling, especially if the game is going down due to detected asset corruption for instance. {in judging if it's the disk by random chance [same assets every-time, same hashes being computed], or more broad with system stability}

[radiant edge]

If you're seeing a popup saying that a DirectX 11 compatible device is needed, odds are that drivers have been changed on you without your knowledge. Windows Update is the most common culprit.

Check that other 3D accelerated games can run.

[radiant edge]

Though we understand your frustration, this Discord is focused on the Global Release of Tower of Fantasy (as mentioned by Lari) for PC [Windows] / Mobile [iOS / Android]. While you may wish to reach the game’s developer directly or not feel that you’ve a means to present issues on the social presences {or Discord Server} for the Playstation variant -- you’ll have better luck through those respective support channels. When engaging here, consider this Discord for issues reported to Level Infinite for their rendition of the game.

You’re more than welcome to discuss Tower of Fantasy -generally speaking- for any elements that cross versions of the game, yet please remember to be respectful of others while doing so.

[timber widget]

In that folder there are 4 files, 1 which is dmp, runtime, hotta and the crashreportclient, would those be the ones I have to send?

the most current ones that appeared due to the closure that gave

[radiant edge]

Yep, each crash dump subfolder is indeed a collection of four files. All four would be appreciated -- and you'll definitely want to archive them (zip them) for convenience, since Discord only permits attaching a single file at a time otherwise.

It's hard to say which will be useful until we get more an understanding of what's going on.

[timber widget]

compress them, like, put them in a zip/rar?

[hasty tide]

Allow me to provide the crash support for once.

This is a PS4 pop up, very clearly.

Here's the deal with that version:

It's terrible. And when I say "terrible", I mean "not supposed to even be accessible on PS4" terrible.

This is not the fault of your PS4 but the fault of the unoptimized game itself.

If possible for you, upgrade to a PS5 and use the PS5 version instead.
(Yes you can without losing progress. It's all stored on your PSN account. So just use that on the PS5 too.)

( I'M SORRY FOR STEALING YOUR JOB, ELIYA )

[bronze hatch]

But what's the different between the ps4 and ps5 version 🤔 when it isn't my playstation

[hasty tide]

The difference is that the PS5 version is actually polished and balanced

The PS4 port is whacko because this game wasn't meant to be played on a 10+ year old console

[bronze hatch]

Nah that's makes not sense the game is the same like on ps4 why the ps5 can play ps4 who came it first right on ps4 the ps5 is better than the ps4 that's fact the game isn't enhanced or an other on the ps5

[hasty tide]

Lemme try to be simple about this

Imagine you'd take a really good game and port it to a new and an old console

Do you thinking the old console could even run a game made to be played primarily on the new console, without adjustments?

Hardly

[bronze hatch]

Ok you'll tell me that's the version on the ps5 a different version of the ps4 is xD pls

[hasty tide]

Well, you can play the PS4 version on the PS5 too.

But why would you, if the PS5 version is free and doesn't cost you any progress?

The PS4 version is overall slightly worse on the PS5. Still runs just fine but you see the differences if you look for them

[bronze hatch]

I haven't the money right now for a brand new ps5 for 600$

[hasty tide]

That's completely fine

All I said was, that the PS4 is sadly too old to run ToF well

Nothing much you can do there

[bronze hatch]

But why lags the game on ps4 that's version was maded for ps4 that's makes not sense

[hasty tide]

That's the problem

Sadly, the publisher for that version doesn't really care

The issue has been addressed many times and nothing changed.

[bronze hatch]

Both versions have the same publisher.....

[hasty tide]

Correct

Do you also know how depopulated the PlayStation version of ToF is?

The answer is: Very

[bronze hatch]

The mobile too?

[hasty tide]

Mobile runs together with PC

It's just very expansive to buy a good enough phone to play ToF on it without it being bad

[bronze hatch]

Thats game is not a cross platformer that's weird

[hasty tide]

Here's why:

The budget wasn't enough at the time so they had it published by a different publisher. This makes PS ToF a different game

[bronze hatch]

But enough for the boobs physics

[hasty tide]

Alas

I can sadly give you no way of stopping the crashes all together

But I can give you some advice on how to avoid them

Here's 2 things you can do to avoid most crashes

-Avoid the Bazaar in Domain 9. At ALL costs. It'll crash the game 100% of the time, every time. In at least 20 secs.

For the story there, skip dialogue, have it crash, restart and repeat until it's over and you have to leave the Bazaar. Immediate teleport away and pray it doesn't crash. Otherwise, restart and then teleport away

-Avoid crowded areas. It'll drop your frame rate to 2. It's not as bad in every area not Domain 9, because Domain 9 is unpolished even on PC, but you'll feel the pain

[bronze hatch]

Nice with this guide can I send every 20 seconds a crash report!

[hasty tide]

You may send me a dm every time it happens

[bronze hatch]

Why?

[hasty tide]

Nothing much you can do for Domain 9, sadly.

[hasty tide]

Oh I was just joking

[bronze hatch]

Is it a part of the story

[hasty tide]

Domain 9 is part of the story and it also gives a good number of pulls

However, if you don't care...you could just skip to Gesthos right away. Ironically, I wouldn't recommend that tho. Outside of the Joltville Bazaar, Domain 9 is actually really pretty and can be enjoyable

[bronze hatch]

Are you done with the story

[hasty tide]

Yes.

[bronze hatch]

You have no real life outside of your 4 walls

[hasty tide]

Ehem, anyways.

This is the technical help channel. Since there is no more technical help needed, we should refrain from being off topic here.

[amber hazel]

why its keep error?

[radiant edge]

Several possibilities there:

-- Insufficient disk space.
-- Insufficient rights. (shouldn't happen under normal circumstances / unlikely)
-- FS table corruption. [try running chkdsk /f /x c: (or whatever drive-letter of the Steam Library), reboot and try again after]
-- Surface errors on the disk. [might indicate disk failure]
-- Software Interference (e.g, AntiVirus)

Anyway, as Steam indicates, it's unable to write to the drive.

If chkdsk has no impact, there's no third-party AV installed, and rights have not been tampered with for the game's files, then the next recommendation would be looking at S.M.A.R.T. records for the drive and specifically looking for relocations or pending relocations.

A utility such as "Crystal Disk Info" can be used for that.

Windows will usually also be recording "disk" related events. Visible through the "System" portion of the Event Viewer. If you see any of these signs, likely the drive is on the way out.

[bronze hatch]

Try a normal reboot it helps mostly

Runs steam with administration

[bronze hatch]

Why even the defender they aren't the main trouble maker

That's the badest idea that you can do never turn for any program the win defender down they aren't the problem

[radiant edge]

Windows Defender should not cause any problems, what I meant by a third-party AV there.

[bronze hatch]

I hate these peoples that's for an god idea find to turn off your safe guard

[radiant edge]

Honestly I've only seen two cases (since the game's launch) of an AV blocking Steam during the update process. Usually if there's going to be a detection it's heuristics during runtime.

[radiant edge]

Right, it's far better to do an exception on a case-by-case basis and judge if you trust the author (company or otherwise) of the software. -- if it comes to that.

[bronze hatch]

I mean you don't need any other virus tools like macaffee or avira defender is the only one that you need for malwares and viruses

Or malwarebites all these can do the windows defender

I call to the typical bloatware

[patent kayak]

i got codes from discord event i only received once from personal card event

[pale mural]

make sure to use alphabet capital and non capital, it can be case sensitive.
else, will need to pin you to mod in case the actual code was expired @desert helm

[patent kayak]

all good now i also won some code in twitter and unfortunately i cant redeem same event twice

[desert helm]

[zinc lintel]

hello! i just installed the tof from (toweroffantasy-global.com) but the game dosen't launch(it start a new window with a black screen then disappere). i tried to log out from the launcher and relog + restart pc but didn't work

[trail totem]

Hi. I've got a problem with (I think he's hacking on my AI) someone being on my island the whole time. Note: My settings are on Crew only, and he is neither a friend nor in the Crew. I keep coming to check my island only to see it being completely empty from enemies to farm my materials. So i'm almost sure that he is using a cheat engine to farm my island the whole time + that he could enter my AI even though the settings are on "Crew" only. Here are specific screenshots. I also tried to search for the person on my island. But i cannot find him anywhere.

ID: Amandelia
Region: NA
Server: Solaris

[real junco]

Pretty sure that just means he's the most recent to visit your Island, not that he's actually there. Maybe before you changed your visitor settings?

[trail totem]

The thing is that there are never enemies for me to farm on my AI which is weird. I have'nt also seen any bosses spawn nor enemies for 4 days now..

That's not normal is it?

[real junco]

They respawn at the start of the week I think. Bosses do anyway. Monday reset

[trail totem]

Yeah i just read something about it on Reddit just now. Because i wanted to know how long it takes for the bosses and mobs to respawn. And indeed the bosses spawn every monday and the mobs every 3 days. I really hope that's the case though.

[real junco]

Test it when it's supposed to be up. Should be tomorrow for the smaller enemies?

[trail totem]

Yeah, something like that. I was planning on doing that indeed. Thanks for helping out! I appreciate it a lot ^^

[real junco]

No worries! Hope it is just the respawn times and not anything more serious

[pale mural]

unless changed, everything respawn weekly, so you need to wait at monday.
the store also restock at monday.
except monthly red voucher which is monthly.

[trail totem]

Oh. So even the normal mobs spawn only per week then too?

[trail totem]

Yeah. I really hope so too

[pale mural]

yes, AFAIK, that was so far my experience since..... innar patch.

[trail totem]

K. Then i'll just wait until monday and check if they do respawn. Thanks for the help 🙂

[pale mural]

uhh, is your windows ok, or just need to re-set regional setting, because that date modifed column is unread able.
other then that, what is your pc spec ? cpu / gpu / ram size ?
also do you have other antivirus outside windows defender ? Like bit defender, kapersky, norton, or other ?

[zinc lintel]

AMD Ryzen 3 PRO 2200G with Radeon Vega Graphics (vega 8) 3.50 GHz / ram 16.0 GB / windows 10

for "date modifed column" it is on arabic language 12/9/2024

and i have like 200gb free space

and don't have any antivirus programme

and i turn that off too

[pale mural]

hard reset your game client by deleting content of :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

at launcher window -> top right drop down menu -> system -> pick directx 11.

before running the game, try to find any update regarding your processor which should include driver for your onboard gpu.
https://www.amd.com/en/support/download/drivers.html

after updating or reinstalling using latest driver, try to run the game again.
if still instant closed, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if there are reports there, zip them and send dm to @radiant edge
if there's no report, open windows event viewer -> windows search bar -> type event viewer -> find at windows logs -> application / system according to crash timestamp.

[zinc lintel]

i reset the game client (deleted Hotta + tof_launcher) and pick directx 11 + update processor and vega 8

but the game start re-downloading again from 5%

is the game size 140gb?

[clear shard]

my pc freeze when i run tof and need to force restart. but other similar game is working fine

[pale mural]

no, 80gb should be the around size.
the game should not redownloading when doing appdata clean up.
you sure the client still pointing to correct old folder ?
at launcher top right menu - system ?
deleting appdata content should not reset this or modify the game path.

unless your f: drive is unstable and currently detached / undetected

[radiant edge]

Just reading up on your problem now. Best guess you likely had a broken driver install where OpenCL was missing, since that's the most common culprit with IGP's that might've been on (prior) a WUA / minimalist Windows install that didn't provide the CL ICD. [*normally bundled with graphics drivers -- (AMD, NVidia, Intel) *]
I note that \AppData\Local\Hotta\ was wiped out, meaning you probably don't have the engine logs anymore. These would show that OpenCL was missing, if that was the case. If OpenCL is missing, the game engine will halt / close the moment that the intro splash is played, as CL is used to accelerate video decoding.

Is there any chance that you had confusion on the "%USERPROFILE%" bit during wiping those folders? {doubtful, given tof_launcher was found}. Otherwise Gespenst is absolutely correct that this shouldn't have caused a re-download of the game.

[radiant edge]

Could you elaborate everything that you see whenever the system 'freezes'? (e.g, there's usually a few different things that freezing might mean)

For instance:
-- The screen locks up [last image shown], and audio is repeating. The power button has to be pressed and held to hard-shutdown the system.
-- A Windows BSOD is shown, and the system has to be reset. (responsive power switch)
-- The display goes black, and the system has to be reset. (responsive power switch)
-- Mouse remains responsive and the OS appears to still be running, yet nothing on the computer is responsive and control cannot be regained of the system. (WIndows is not responding to input)

Either way, if it's a BSOD -- there might be minidumps that we can take a look at per what's exactly happening. If it's a hard freeze, things are bit more complicated in that we probably won't have a kernel dump. (still narrows things down)

[clear shard]

-- Mouse remains responsive and the OS appears to still be running, yet nothing on the computer is responsive and control cannot be regained of the system. (WIndows is not responding to input)

yes similar to this one. the audio still playing but the display is frozen

[radiant edge]

Ah, I shot you a DM asking for any minidumps that Windows captured. Probably won't find any in this case, yet do take a look just the same.

Does Control + Alt + Delete work when the machine is frozen?

[clear shard]

no nothing work i had to force restart

[radiant edge]

So, the ingame audio remains playing. Is this just music?

Does the audio eventually cut out if you wait long enough?

[clear shard]

i once left my pc with the game running for about 1 hour. it freeze but i can hear other player fighting boss

[radiant edge]

Gotcha, so the display is frozen, but the machine is legitimately still functioning outside that.

[clear shard]

its just weird i only have this problem while running tof

[radiant edge]

And the mouse cursor is functioning just due to Hardware Cursor.

Next time this happens I'd like you to do a test for me. Tap the power button (press and release quickly) rather than press and hold.

That'll signal an ACPI-Shutdown event, and instruct the OS to perform a shutdown. [this might work, despite your being unable to see anything]

In the meantime, I'd recommend taking a look under the Windows Event Viewer, System tab.

This portion:

Essentially look for anything in red (error), or yellow (alerts), after the problem happens. But, the shutdown signal would also be of interest if that succeeds.

I'm doubtful that it's a TDR / display driver crash, since the game wouldn't be running if that's the case. A failed TDR would also usually lead to a BSOD.

Shifted the request in your DM's over to collecting an msinfo export, since we're not going to have a minidump sadly.

[rain void]

how do I join voice channel

[zinc lintel]

my driver i was bought 3 months ago.checked his health was 100% and the game path still the same

i deleted those files

that was the game file around 80gb and when i opened the tof_launcher, it creat another folder and re-downloading

i don't know what OpenCL is but i don't want to re-download the game again

i already have the hotta folder (80gb) why the game download it again?

i tried to stop the download and move the hotta folder 80gb to the installation path

but it will download now 64 gb instead of 76gb

[radiant edge]

Folders that you've listed (for removal) look right. Generally this shouldn't trigger a redownloading of the game unless there's something off with the integrity of the assets.

Unfortunately don't have any recommendations there per avoiding the redownload, yet it's something we'll need to keep in mind if it's not a simple holdup per starting the game (on the driver side).

[pale mural]

could it be broken registry path ?
iirc, path foe game folder is saved inside registry, even when launcher deleted, the pc still memorize game folder path.
there are other information saved on registry, but i forgot what are those.
if version also saved, then something prevent the software from updating the registry.

[radiant edge]

Normally a verification is triggered, and that's it.

[sweet marlin]

hello

please help me i cant play

if i click luch it crashes

tried re verifying

@radiant edge

[radiant edge]

Looks like you're getting up to the intro splash, that makes it very likely that a crash-dump is being generated.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes".
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Update: Broken driver install (missing OpenCL ICD). Initial drivers were installed via Snappy Driver, which appears to not have not installed all display driver components. A reinstall from the official AMD installer resolved the issue.

[sweet marlin]

Okay

[cold veldt]

Is there any info on where the monster ball is? I looked around and couldn't find it

[real junco]

I believe it's in that monster camp in front of you, in the cart? Also, questions like this should be on gameplay help

[graceful anchor]

hey man, i was having the same issue and installing the official amd drivers resolved the issue. Thanks for the help

[dapper spade]

hi, im trying to play tof, but for some reason im having tons of lag

as you see, when i start the game, it will not load fully (some buttons will not show up)

[pale mural]

2 issues :

1. your internet connection.
2. your device graphic hardware take some time to process the environment you are teleported into.

for 1, you can try to compare result between using wifi or mobile data or using other provider wifi.
for 2, check your background apps, try to shut them all down except important ones. if your device display setting has ability to switch between 1080 / HD / UHD try switching between them.

[dapper spade]

i was able to play fine before (with 30 fps) , this issue just started yesterday, currently im playing in a iphone 15 with the lowest quality and 25 fps, using google fiber internet (+200mgb) , thanks for your help

[pale mural]

https://support.google.com/fiber/answer/14640467?hl=en uhh, is there any outage near your area or your city ?

or you can try to use cloudflare wrap... if that available for ios.
it just force to use cloudflare dns then basic google, just to test the result.
AFAIK, direct spawn at any map except hykros does result in no hp / weapon / uncompleted environment load like your screenshot. Only difference is how long it will take

usually no longer then 10 sec if no problem

[dapper spade]

oh i see, i lowered everything, and when i respawn it takes a couple of seconds for everything to re-appear

thanks

[radiant edge]

Load in is definitely (as Gespenst says here) always either connection or the device itself. Since the device used to work, and abruptly shifted into taking longer to load in. You're likely describing packet loss.

The ingame latency indicator can be green / show what looks like a reliable link, even during loss.

There's sadly more to connectivity than bandwidth or the last mile tech (e.g, fiber to the home). Routing is more complex in that the Internet is a mesh network of inter-connected gateways. If anywhere between yourself and the game-service, there's congestion, a hardware problem, or anything else awry -- that can negatively impact things drastically.

Never hurts to reach out to your ISP. You can also reach out to the Tower of Fantasy Support Team. Goal being to have both ends look into routing in each direction.

[dapper spade]

im able to play other mmos without any lag issue

[radiant edge]

Different datacenters (not just in different regions / locations) tend to have different peering agreements. It's not uncommon sadly for specific services to have issues where others do not. e.g, where by chance just that one service has traffic flowing through a specific path that has a problematic hop.

Anyway, that other games / services work fine implies at least that there's no issue between your home and the ISP. The problem is likely somewhere in transit between the provider and game-service.

[lime sphinx]

Hi. I played tof 2 years ago and decided to log in again now, but when trying to log in with my email it says “server error”. But I can create a new account safely. Do you know what it can be and if you had the same ? thank you for your reply

[restive dragon]

how do i turn off "Motion Blur" in ToF?

[fathom galleon]

Can one switch servers? I'm in Mihashira and my best friend is in The Glades, is there any way we can play together?

[mental fulcrum]

Different Region? Cannot Transfer, you'll need to created new character.

Same Region just different Server Name? The servers were merged long time ago, meaning you can co op with other players as long within the same region you are in

[fathom galleon]

Oh sweet!! We're in the same region thats lovely. Don't know how to find them tho

[pale mural]

uninstall the current launcher ( just delete the launcher folder, but not the game ), and reinstall from the official website.
also delete content of these folders :
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam
Then can try again, although right now is maintenance time and the launcher might need another update.

[pale mural]

you meant your old character ? simply click on server name on login screen, top of enter button.
should list all of your characters.

[pale mural]

uhh, can you make a record for better description ?

[radiant edge]

There's three possible sources for Motion Blur. Post Processing (object radial blur), DLSS Frame-Generation, TAA (Temporal AA).

-- Most of the time it's not the post-processing that people notice, yet DLSS (defaulted on), or TAA. Try shutting those off first and see if that has a positive effect.

[crystal marlin]

its stuck like this is it a bug or space issue?

[night cloud]

how

update got resetted

[crystal marlin]

wdym?

[pale mural]

press ctrl alt del to open windows task bar.
see if the exe is doing lots of disk write for space allocation or ram usage.

[pale mural]

it is better to not attempt to stop the update.
most of the time the download come in form of a single large file which will be decompressed and applied.
if said download stopped, it will restart from scratch.
what you are seeing ( at disk property ) is the game preparing space to write file down.

[silk trellis]

how this point inside the wall ?

[lone lodge]

anyone knows why my download bar is dropping down ?

[broken fulcrum]

I blue screened 5 times already, anyone else having this issue

[lone lodge]

like... im trying to download it, but its stuck on 9% and dont download more even when i try to pause and continue. when i pause and continue, the download bar keeps dropping or get stuck

[broken fulcrum]

Game is now playable right now ?

[pale mural]

open windows task manager, find the exe and see its disk usage or ram usage.
it stopped because it is allocating disk space which can make the update stop downloading file.
better to leave it, once its done, it will continue download.
dont press stop or your download will restart from beginning of last big file download. ( which can be from 0 if you are no where near 90 % )

[lone lodge]

im reinstalling tof from steam, better than this launcher

i hope it wont mess with my account

[pale mural]

bsod is not from the game.
but something from your pc, could be driver issue or hardware issue.
can do a temp monitor or try with unplug ram pcs from its slot or change slot.

[sharp zodiac]

im having trouble getting into the game. would anyone kno wuts going on?
im on the steam version.
wenever i log in and click enter, it loads as if its going to put me in the game, then it takes me back to the screen to click enter again

[pale mural]

did you bind 1st to stram before downloading steam ?
you need to bind 1st from basic launcher to steam before adding the game library into your steam account.
if not, you will ended up with 2 separate accounts

[lone lodge]

ok. gonna reinstall from the launcher again >.>

i was downloading for a moment

on steam, but when u said this i got back

[sharp zodiac]

oop. nvm, problem solved. i just had to update steam for it to register there is a ToF update

[quasi epoch]

is it normal?

[pale mural]

during update process ? yes.
post update and normal condition ? no.

[crystal marlin]

Reinstalled from steam and it finally stopped bugging

[sharp zodiac]

is there a reason the steam overlay never works on the steam version? i look everywhere online and all i could find is "run steam as administrator" and wen i did that, still nothing. I made a midasbuy account, but im still unable to make purchases for things that dont use tanium. so basically only the items that will only accept real money, i cant buy

[restive dragon]

I tried turning turning off Anti Aliasing and set Post Processing to Low but still there is a little Motion Blur present on gameplay. I don't see any Motion Blur option here in ToF. Anyway thanks.

[radiant edge]

Correct, Motion blur is not an option explicitly in ToF. There "is" a radial blur effect, yet on object movement, not the camera. The blur that most people have issues with is camera blur, and that's not a direct feature, but rather a side effect of other options.

[radiant edge]

Assuming you already tried what's listed in this pin? #technical-help message
(given the run as admin mention)

Generally this is only a problem on NVidia and Intel hardware where HAGS has been enabled, more routinely per NVidia, since HAGS is required for DLSS frame-gen.

[sharp zodiac]

ah so its something that i would rather not mess with then

if it requires me to mess with my own hardware and its nothing that can be fixed from the devs's side, then ill just leave it as is

[radiant edge]

Disabling HAGS, if you're not using frame-gen -- has pretty much no negative impact on the game. This permits the overlay to be shown without Steam running as admin, which might be better as an option if that's a concern.

[radiant edge]

Just a Windows option, a checkbox under the Graphics Settings and a reboot. It can be undone just as easily.

[sharp zodiac]

rebooting my pc? i never turn it off due to ptsd and life threatening mental anxiety that requires me to have my pc on at all times

i was just curious as to y steam overlay was never working since no one anywhere else on the internet knew

[radiant edge]

In that case, run as admin should work as well.

[sharp zodiac]

it doesnt

but its all gud, i can at least buy tanium

[radiant edge]

If it doesn't, then you're encountering something else here. What type of graphics hardware is in there?

Also double check that both the Steam "global" overlay setting and game specific overlay setting are enabled.

[sharp zodiac]

they should both be enabled

[radiant edge]

Could you try hitting Shift + Tab, rather than the shop interactions?

[sharp zodiac]

shift tab doesnt work

[radiant edge]

Interesting. Typically it's one of those things- HAGS or the Steam settings. A reinstall of Steam might be in order.

[sharp zodiac]

i was just trying to get the Clover Cross from the 5 dollar adventure pack before it went away, but i guess i can wait for a resurgence

[radiant edge]

Whenever you say that you've run Steam as admin, have you fully closed Steam before launching it as admin?

[sharp zodiac]

yes i have

[midnight ivy]

yo is anyone else getting some issues with the english voices? sometimes some of the characters don’t speak when they’re supposed to be

[pale mural]

it's the game, some languages don't have complete va.

[midnight ivy]

ohhh okay

[lime sphinx]

Thank you so much for the answer. I'll give it a try.

[main stag]

Anyone else getting more crashes than normal on PS4?

[night cloud]

nice

[hasty tide]

24/7 crashing on mobile

[night cloud]

Help I keep trying to transfer the game from my laptop to hard drive and it doesn’t want to

[woven meadow]

Keeps crashing and now can’t even connect to a server

[woven mesa]

Yep this has been happening constantly after the update I can't even play for 5 minutes. And for some reason it locks up my console after viewing the new Meryl summer outfit gacha and immediately crashes if I open the weapon gacha.

Playing on ps4 pro btw

[grave barn]

After update and play for a while , when i join the racing event then my game become unstable , now i cant even load into the game , it keep crash into blue screen , i dont know how to fix it , tried verify file , re install , set all on low setting as well .

[main stag]

Mine's not even stable on Aesperia. Can only go for like 20-30 mins before a crash.

[night cloud]

game was on 90% on a 23 gb update

and then suddenly it's now 35%

[hard garnet]

Anyone experienced this on bygone after update? I dont see any downloading… :/

Im afraid to reinstall as it took hours to download with my connection unless I use VPN which I dont have

[mint arch]

Do they merge phantasia server?

[mental fulcrum]

All servers under one region are all merged, which means they become character slots

[pale mural]

this is pc / mobile discord.
ps has its own.
both are managed by different publisher with their own list of bugs and problems.
for your record ps4 already having difficulty playing this game since 3.0

[pale mural]

is this on mobile device ?

[hard garnet]

Yes on iOS im not sure with Android

[pale mural]

that's new : /
no idea about it since playing at pc.
but it is odd, what was the update size for ios ?

[hard garnet]

Around 31-32gb 🥹 yeah it’s new. I thought its only for the new stage of sequential but even older stage doesnt work.

[pale mural]

is this at pc or mobile ?
if pc, what is the pc spec ? gpu / cpu / ram size.
if mobile, what is the device model ?
if mobile, under impression require device restart to refresh the device cache, could be too many graphic cache being added and bog down the system.

[pale mural]

that huge and didnt include bygone ?
#1220745020735492106 maybe should post it there along with your device model.
unless there is an option somewhere for ios version about download policy which caused this. ( and as usual, user not informed properly )

[grave barn]

Im play on laptop dell inspiron 7566 , it have 16gb ram , gpu gtx 960 , after some teting it feel like issue like memory or something , but im not sure

Cpu i7 6900 hq

[pale mural]

non steam and epic should be a simple copy paste.
and the launcher should just require redirection to correct folder path.

unless one of them got heavy read / write error related to hardware problem.

[pale mural]

usually related to.... reinstall the gpu driver if it was updated via windows update or via dell updater.

[grave barn]

I did that as well
To add some info during my testing : due to cant login my main character which at gethos map , i tried to login another one that still in vera map , that one got no problem load into the game . After that i try to login again into my main character , when i do this , it load into the game but stutter a lot .
So i tried to do clean re install the game ( non steam version ). This time it working fine , but when i join the raxing event or transmission to domain 9 , it crash to blue screen again

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if there are reports and logs there, zip the latest one and send them via dm to mod @radiant edge
if there is no log there, open windows event viewer, find timestamp related to the game failure to load. Usually at windows logs/application or windows logs/system category.

[grave barn]

Ah ok , if it crash again i will find the log , thank you

[radiant edge]

BlueScreen meaning a Windows BSOD?

[grave barn]

Yes

[radiant edge]

If yes, rather than the game crashdumps, instead look under %SYSTEMROOT%\Minidump.

Game crashdumps won't be generated, since the system is going down hard.