technical-help

[hexed burrow]

Um I seemingly cannot enter the game past the loading screen as it always stops at 90% and then reverts back to server/character selection

I tried repairing files and it didnt work

[pale mural]

is this pc or mobile device ?
if pc, what is the pc spec, CPU / GPU / RAM size / game file storage ?
if mobile device , what is the model ?

if pc, do you have extra antivirus outside windows defender and one of these listed conflicted app :
#technical-help message
#technical-help message

make sure your OS and gpu driver is up to date as well.

[hexed burrow]

Well I'm on PC and the game was working like a day ago but today it just stopped completely

[pale mural]

so, what's the spec ? and do you have any extra antivirus ? or app listed at the conflicted list ?

[hexed burrow]

its working now

I just had to reinstall

but my antivirus is the default Windows 11 one

[pale mural]

no record about windows defender quarantine TOF game file or mark them as virus / malware.
if the game file located on HDD storage, defrag the HDD, no need if SSD.
this also have probability of broken shader cache.

delete shader cache of your gpu, depend on the brand and model, have to google it yourself.
if you are on steam, delete steam shader cache via steam setting.
also delete windows directx shader cache via disk clean up, open explorer -> right click on C: -> properties -> disk clean up

[hasty tide]

my old account 😭

[pale mural]

... don't think you technical help, more like #gameplay-help

[radiant edge]

Reading through your message history, it seems that you're trying to locate an old account? Unfortunately, nobody here would be able to assist in that regard (if this screenshot is to show your prior UID / character details).

-- If you're trying to recover account credentials, you'll need to #game-support. Customer Support has the tools to accomplish this.

[hasty tide]

Yes thx i have send à e-mail to the support

[stone anvil]

Anybody know why a fairly new (1 year old) iPad would constantly be crashing? Returning player trying to play with a friend and his iPad just continues to crash. Tons of stuff online, but no straight forward answer on a fix...anybody have any suggestions? Already reinstalled, twice.

[noble arch]

@radiant edge i keep gettung this when trying to update windows

[radiant edge]

The last screenshot that I saw showed that you were on Windows Insider.

I strongly advise against use of beta operating systems.

[noble arch]

its on my secondary laptop for testing use

[radiant edge]

Anyway, starting point would be checking that every driver on the system is up to date for that error.

If that's not caused by Insider Beta drivers, it can also be caused by older drivers triggering an update hold.

[noble arch]

ok

[pale mural]

for mobile device, if the device only has 4 GB RAM or less, it will often crash or immediately crash.
specially on 3rd world map or when played character has too many items.

[stone anvil]

He just installed the game and is trying to play for the first time. It’s crashing pretty much immediately as he gets into game.

And it’s a brand new iPad

[pale mural]

what is the ipad model ?

[noble arch]

@radiant edge i fixed my trackpad through windows update

[noble arch]

@radiant edge the orange light on my trackpad to say its dissable ison but when i enable it does nothing help

[hasty tide]

thx for your help but i don't remember all my data

[somber jasper]

quick question… Ive been trying to play tof again and been trying to get onto solaris and this msg keeps popping up? is it bc to many ppl?

[pale mural]

no, your network.
somehow your isp fail to connect to the game server.
is this mobile device ?

[somber jasper]

yeah it is. do you know anyway to fix it?

[pale mural]

can try with restarting your wifi router.
if that won't work, have to change isp, use your mobile data or try using other wifi network.
or contact the isp, maybe they are under maintenance or something.

other option is to use vpn, but only to test the game connection.

[somber jasper]

thanks! ill try that 😊

[radiant edge]

To clarify on VPN's {assuming that a reset of all Internet Equipment doesn't help}, we can't condone their usage. Use of VPN's or proxies are prohibited for any purpose under clause {s} of Player-Conduct (Section 7) of the game's user-agreement {with the exception of if Customer Support instructs you to use one}

The recommendation is to contact your ISP (Internet Service Provider) and Tower of Fantasy's support in tandem.

You'll want to both #game-support and additionally contact your ISP (Internet Service Provider). In the case of the ISP, you'd want to provide a description of the services that you're having issues with (Tower of Fantasy), and the region that you're having issues connecting to the worlds within. Per Tower of Fantasy's support, you'll want to provide them with details on your ISP, your 'WAN' address (address "as seen from the Internet", such as via any whatismyip website), and where you hail from regionally. It's also a good idea to include a timeframe of when the problem first cropped up. {especially if you find that this is something intermittent that comes and goes}

-- The hope is to get both ends involved to look for potential routing issues in each-direction. This is both per finding a permanent solution, and since Customer Support may be able to advise trying various solutions as a temporary workaround that we can't otherwise suggest here.
In the short term (immediate / what you can do right now while waiting on Customer Support and the provider): Tethering a cellphone (or hotspot) might provide you a means to connect to the game as Gespenst had suggested.

[radiant edge]

If you don't remember your user data, and if support requires information that you don't have access to, you can always try providing whatever you're able to find to support. This may or may not be sufficient to prove ownership, yet it doesn't hurt to try.

[radiant edge]

If the trackpad is responding again after a Windows Update, does this mean that the keyboard is also functional again (in BIOS)? You mentioned before that the keyboard was no longer functioning at all, and before the OS loaded.

If there's any chance that it's a software problem, my recommendation would be to produce a USB bootable media for a Linux distro and seeing if you can use the touchpad. OR, booting into the Windows Installer again and seeing if it works.

Basically, a minimalist WinPE bootable, or Linux bootable media, to check for functionality and rule out the potential of software. Though I'm semi doubtful on this due to your description of that you did a full OS reinstall and the problem persisted prior.

You'll likely need the help of the manufacturer still.

[untold apex]

cant redeem the code it say 12/31 expired tho

[pale mural]

uhh, this code is for pc/mobile, ps has its own, but you need to check ps discord for it.

[untold apex]

i play on pc and cant redeem it

[pale mural]

Uhh, you sure using capital alphabet ?
need full uppercase

[untold apex]

ya i did it but still cant redeem it

[pale mural]

have to contact support : [e-mail]
this event should still going on for a while

[untold apex]

thank you

[stone anvil]

So is the global reboot thing still happening? Returning player, just reading some stuff online but seeing some mixed stuff. Anybody?

[radiant edge]

There's alot of details on Reddit and other platforms that are assumptions / supposition. The best that we can say from a "definitive stance" is to monitor official-news sources (e.g, announcements from the game's feed in the launcher, on the Discord, etc) per the future of Tower of Fantasy.

Put another way, what I believe you're reading about is not from an official news source.

[stone anvil]

Thanks for the reply. I have been finding some Reddit posts here and there which is what made me question it. There's people discussing (as of yesterday) a server merge on PS5 happening on Tuesday.

[eternal totem]

So I just bought the "random tamed vehicle box" and it gave me a mount I already have (same color). I don't think thats supposed to happen? Is there anything I can do about that? Or is it just sitting in my inventory forever now and I spent that 90k on nothing :(

[real junco]

It's forever gonna sit in your inventory, you can indeed get duplicates, it's all I've been getting 😦

[eternal totem]

😭

[muted dock]

Hi can anyone explain me the ksophon bluescreen. Got a new PC with a fresh Windows install and it Just bluescreens when i only start this Game and i can See for miliseconds that its ksophon.sys.

According to some Readings on Reddit it seems Like a random Programm causes a conflict with this anti Cheat but its a fresh PC with a amd chipset and GPU?

[pale mural]

unless you're the one who installed the OS, bought PC most likely come preinstalled from the vendor with multiple extra apps.
or the pc is using mouse/keyboard software helper which can conflict with the game.
some known conflict :
#technical-help message
#technical-help message

also check if the pc using extra antivirus outside windows defender, will need to add exclusion to the whole game folder.
some anti virus consider the game anti cheat at malware / virus.

[radiant edge]

You mentioned a fresh Windows Installation. Is that with an old install media?

Could you check which version of Windows is installed specifically? For instance, if it's Windows 11, make sure that you're on newer than 21H2.

Most of the anti-cheat BSOD's were resolved with the next feature update. e.g, specific to 21H2. If it's a prebuilt, or an install that you've done on a barebone, my best guess would be that you just need to force Windows Update to go through all update cycles -- and that'll probably clear up the crashes.

Anyway, if you're on the latest build of Windows, please shoot me a DM. I'd like to collect a BSOD minidump from you.

[muted dock]

I have the latest Windows 10 Update. I installed Windows myself to get rid of the bloat and installed all drivers so its completly Clean and only has amd Software

[wary shuttle]

Dear Authorizer,
If you are unable to redeem this code successfully at the moment, please try redeeming it again after today's version update.
We apologize for any inconvenience this may have caused.

[untold apex]

Thank you

[muted dock]

Yeah about that the system restarts immediately it doesnt create a minidump

[muted dock]

I tried the Steam version and also Instant Crash

[muted dock]

I Reinstall Windows and do absolutely Nothing and Just Install the Game

[muted dock]

OK that worked

I might have done Something wrong... I dont really want to Reinstall everything but i have to

[dark knot]

how to fix?

keep getting stuck

4th time now

again 5th time

[calm forum]

On the phantom thief boot camp screen when u click on secret trials it comes up with a message on screen. However the message is not in English so have no idea what it is saying to be able to do the secret trials.

[cinder citrus]

why does tof lauyncher take fforever to updatre

[dark knot]

6th time still stuck even tho i have 80gb free space

[buoyant solar]

anyone knows how to fix this half of the new update texts were not translated to english for some reason

it's only for english for some reason

[pale mural]

1. the standard launcher downloader for unknown reason can stuck during disk allocation, specially on limited space ( you'll need more extra space then 80 gb during this large patch since the game size literally double during disk allocation. )
2. if you are using normal HDD for game storage, defrag it, no need if SSD.
3. bind your account to steam and re-download the game via steam, better download size ( compression ) and disk allocation process.

[dark knot]

will try to free it more

[real junco]

Here. It's fine for me so guessing it's a bug

[meager night]

To download the update ~180Gb needed

It unlock when u have this space

it takes 160 Gb when the disk allocation check ur space

and the download take the rest lol

[jaunty imp]

how to fix this? it keeps getting back here every time it reaches 90 when i enter

[idle tendon]

My update installation keeps getting stuck at 12% or 8% i tried pausing and unpausing i tried canceling and restarting the download i closed the launcher completely and turned it on but still nothing new so what am i supposed to do?

[dark knot]

WTF???

seriously?

[meager night]

yes I was stuck too

if u have 180gb at the end 114 Gb left

this is just the launcher

just wierd

[dark knot]

so i can move the stuff to another partition and after update i move them back?

to free 180gb?

[meager night]

yes sir

[dark knot]

holy hell i will try that

but this is really dumb

[meager night]

yes Ik XDD

that's what I did

[dark knot]

gonna try ty

[meager night]

np

[dark knot]

that didnt work for me T-T

3

[meager night]

eh ? rly

restart your pc

[dark knot]

ok will try

same shit

@potent anvil help

[wintry scroll]

the code works now but how do you get items once the code is accepted ?

i dont see any mail or items in bag O.o

[radiant edge]

Just to give an update on the downloads. (not specifically directed at "Perhaps" here, given we're chatting in DM's)

Please make sure that you check the Windows Task Manager if your download appears stalled. Not just network traffic, yet also Disk IO and CPU utilization by the launcher processes. If there's any sign of life in the Task Manager, consider waiting longer. {The launcher status can be inaccurate or misleading, where the launcher is actually active patching the game / yet not updating visually} Outside of this, the other common causes are having a corrupt installation, or connection issues. Resetting all Internet Equipment is a good idea as always.

[radiant edge]

If all else fails, and if there's no activity (at all) visible on the device, in the worst case a reinstallation might be needed.

Before doing anything drastic of that nature, make sure that you've already reset all equipment involved with Internet Connectivity. (CPE / modem, router, switches)

[idle tendon]

The CPU and memory usage are changing but a really small change is happening like 0.1% or something like that and the disk usage goes between 0MB/s and 0.1MB/s so should i wait or will it be pointless?

[radiant edge]

What's the longest that you've waited on the launcher so far? I'd consider it worth trying to wait 30+ minutes after doing a full reset of all Internet Equipment.

CPU usage wise, likely this is on the connection side.

[idle tendon]

Idr exactly how long I've waited but I've been trying to get it to work all day

[radiant edge]

If there's high CPU utilization, or disk IO, the launcher could be busy patching.

Doesn't sound there is -- yet the launcher isn't great at giving a status (unfortunately) of what it's doing.

[idle tendon]

rn its around 15%

[radiant edge]

15% is decently high. If there's a single core saturated, just keep waiting.

[idle tendon]

Ah okay got it i'll let u know if anything happens after 30 mins or 1 hr

[radiant edge]

Anyway, the launcher may appear stuck, yet actively be doing something in the background in incremental chunks. The launcher tends to download assets, then apply assets, download more, apply them, in an incremental fashion.

At each tier, it may appear frozen (doing nothing), hence it's a good idea to give a bit of time. Especially if the game is on an HDD, or the system is a bit older.

[idle tendon]

do i keep doing my thing in the background while the launcher is installing the update? or will it disrupt the installation?

[radiant edge]

It should be safe to keep using the machine, so long as there's no risk that what you're doing could cause the system to hang.

[idle tendon]

Ah okay got it, thank u for ur help !!

[radiant edge]

e.g, if you want to surf the web or do work, that's probably fine. Gaming is the only thing I'd be weary of.

And that's purely with respect that if the launcher crashes during the update process, you might need to do a fresh install.

[idle tendon]

Ah okay okay will doing the new install from steam be better?

or is it better to use the launcher?

or epic games launcher?

[radiant edge]

That depends. Steam is a very mature platform though, and very well tested with respect to download resume, and recovery.

If you have connection issues routinely, then switching to something like Steam is not a bad idea.

You also are getting a different set of CDN servers to acquire the game assets from.

So -- say that your speeds are low with the standalone launcher, they "might" be higher via Valve's servers.

[idle tendon]

could it also prevent the installation from freezing later?

[radiant edge]

With that respect, that's what I meant by that Steam is a very mature (well tested) platform for acquiring games.

Any set of problems that you encounter with the Standalone Launcher, probably won't exist with the other platforms. They're entirely separate, where the launcher variants on those platforms are not responsible for attaining the game, or updating the game data.

e.g, if you use Steam -- then Steam handles the downloads, entirely. Same per Epic Games.

[idle tendon]

ah okay i get it imma let u know if any changes happen in the download thank u for taking time to help me install the update !!

Ah i just checked task manager and thats how it looks rn

[radiant edge]

I know I already asked earlier. Yet has all Internet Equipment been reset already at this point?

[idle tendon]

yeah

[radiant edge]

If you've a fast connection, and unlimited quota, then a reinstall may be faster than waiting. "or" changing distribution platforms.

If the status is completely nil for activity, then there's likely not much incentive to continued waiting. Mostly if you see large CPU / IO spikes.

[idle tendon]

Ah okay I'll give the download another try before reinstalling tho just to be sure

would it be easy to link my game account once i install the game on steam?

[radiant edge]

Very easy, since the Steam launcher supports the Standalone launcher's sign-in types.

Just remember to sign in the first time as you normally do:

-- Use your existing sign-in method, the first time. (don't use the Steam login icon)
-- Enter the Account Center from the Steam Launcher.
-- Select to bind your Steam Account.

Afterwards you can sign out, and log in via Steam.

[dark knot]

possible to check if my steam account has been linked before with another account?

[radiant edge]

Yes, if you sign in via your current login, and your Steam Account is bound -- then "Steam" will reflect this under the Account Center.

Similarly, if you signed in "on Steam", you would see your other login methods in the Account Center listed as bound.

[dark knot]

oh sweet

[radiant edge]

So basically, Account Center status as the indication. If there's no bindings, then that's a fresh account that's not been associated to others.

Ideally, check from your old login method though. [to avoid mistakes]

If you log into the game {start the client}, that act will generate a new account and bind / associate it on the Steam Account. Once bound to an account, it {Steam Account} can't be bound to another game-account.

[dark knot]

thnx

[idle tendon]

I left it to download for a good while now and thats what it shows in the task manager

and thats what the install screen is showing rn

ofc the download speed was high before I reached 12% and was still high for a while after I reached 12%

[dark knot]

i was about to report that mine is still stuck but now it resuming and stop and resuming

[idle tendon]

and the time remaining thats shown is changing too and before it wasnt changing

[idle tendon]

how long did u leave it to download?

[dark knot]

more than an hour but its barely even connecting and downloading now

download for 1 sec and stops for a min

but there is hope atleast

[radiant edge]

Descriptively sounds like it's on the connection side, since I know you've already checked the disk status and it's not showing any load.

[idle tendon]

ah now the task manager screen is showing this

CPU / Memory / Disk / Network

[radiant edge]

Yep, Disk IO- so definitely keep waiting there.

[dark knot]

i survivied the 12% dead zone

just wait

[idle tendon]

Ah okay got it i'll tell u if the download appears to continue in the launcher or not

[dark knot]

wait 1-2hrs

@radiant edge ty for ur support and patience with us btw

[radiant edge]

Thank you for being patient with the launcher, and waiting on it to see if it'd proceed.

[idle tendon]

ah okay got it

[radiant edge]

That said, don't want to give the impression that waiting will always work. I've seen instances where the launcher is genuinely stuck.

So to be clear (since I know others will have similar happen) -- if you have a fast connection, you can always try a reinstall.

[idle tendon]

yeah thank u so much !! I now know what to do now or in future updates or when to resort to reinstalling

[dark knot]

download stable now

[dark knot]

finally done

@idle tendon still stuck?

[idle tendon]

Yup lol

i might either leave it overnight

or install on steam instead

[dark knot]

hope it works :/

[idle tendon]

I really hope so too its been almost 2 hrs 😭

how much did u wait?

[dark knot]

about 1hr and 10 or 20min not sure

[idle tendon]

Ah alr alr got it ill keep waitin prolly since disk is still being used

like not 0

[dark knot]

yeah leave it

[idle tendon]

yeah i will i will

[calm forum]

Anyone know what this means.

[idle tendon]

LETS GOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

[dark knot]

yeeeee nice

[hard garnet]

Has anyone experienced this? I’m trying to do the event quest. I cant enter the tavern even after restarting the game.

[pale mural]

usually, that's a connection problem, there's something wrong between your isp and the server, it's unstable.
restart your modem / router.
then try again, if still fail, change dns setting at your windows network adapter setting to 8.8.8.8 or 1.1.1.1 ( google / cloudflare ).

[hard garnet]

Thats weird. My connection seems fine. But works now

[noble arch]

@radiant edge its been stuck at 27% all night and morning

[radiant edge]

That seems to be the Windows 11 Setup. Might I ask why you're hopping OS's and reinstalling this frequently?

[noble arch]

i'm doing a new install on a pc i built

that had win10

[radiant edge]

Ah, if it's a fresh install, and it's "stuck" at the update phase. My recommendation would be to just abort the install and restart.

[noble arch]

ok

[radiant edge]

aka, there's nothing significantly lost at this stage.

An install usually takes 30 minutes roughly on a modern machine.

Clarification: By abort the install, I mean to simply boot from the install media, wipe the drive, and install fresh. Not to attempt an upgrade install-- (this has the minimal chance of issues / should go smoothly).

[noble arch]

@radiant edge fixed it

[noble arch]

@radiant edge after a few hours it worked

[lucid leaf]

Windows 11 is installed in like 30 mins and fully updated if you use a ssd

Even a pentiom 4 with win 11 on ssd wont take hours to install

[tame jetty]

For ToF account retrievals, whats the typical time for a follow up from CS?

(Havent touched ToF in 2 years just got info sent and verified yesterday)

[radiant edge]

Unfortunately can't give a real estimate on that one. However, if you were able to provide all information needed in the form, and there's minimal followups needed (back and forths with support), I've spoken to people who have both recovered or located accounts within a week.

Bear in mind that there may be multiple followups if more information is needed, so this is very variable. Support always responds, and responses could be same day, or take longer. They're serviced as fast as possible in the order that they're received.

Either way, fret not. Support will help you, no matter what happened to that account. In the meantime, the recommendation would be to continue trying whatever login credentials that you might've used. 2 years is a very long period of time.

If there's a chance that you used Google, make sure that you're both trying Google as "plain old email" (gmail) and via the external Google sign-in provider.

[tame jetty]

Ive already game the info to CS, they just said wait for a follow up prossessing results

At this point just playing other games till I get this acc back lol

and check everyday on support history

[warm laurel]

had that a lot lately, usually entering a channel with a higher number helps. Its some weird bug with congestion on the channel ur on

Wut the heck, where's my acessories???

ahhh it seems to ahve moved menus

Tof maybe tell us a bit better 😭

gave me a fright

[radiant edge]

Other thing that can cause that for future reference is packet loss during the sign-in process.

(just to avoid future scares)

e.g, always relog before assuming anything is missing.

[warm laurel]

yeah i did a relog and it was still gone and i was like wut

then i freak-out posted here haha

[ocean cliff]

251 / 5 000
Because when I returned to playing this game after being away for a few months, I had the items acquired from a pass removed from my account and I had to restart the game from scratch as if I had never purchased the game pass. Could anyone tell me something about.

[radiant edge]

Since this sounds like a billing dispute from the description, you'll need to #game-support and get an investigation going into what happened to your purchases.

-- Unless by restarting from scratch you mean that your characters are missing, and not just the removal of goods. If you restarted as if you never created a character, there's a chance that you're simply not on your main account.

If your character is missing (completely), make sure that you double check the sign-in method and also world / region from within the game itself.

A common mistake is for instance to be on a Google account, and to either sign in via gmail (plain old email) instead of Google via the external sign-in provider, or vice versa.

[ocean cliff]

Like this, because I installed the game I had today and updated via email, the game came to zero but I had several characters before, this is normal.

[radiant edge]

Ah, if there's nothing on the account (at all), odds are that you're not dealing with a billing dispute- double check all credentials / make sure you're on the right account, server / world, region, etc.

Wiping of accounts is not-normal (even from years of inactivity), and not something you'd expect to see.

[ocean cliff]

yes

indignant

[radiant edge]

Understandable. Either way, if you're certain you're on the right account, with the same method of sign-in as before, then do shoot support a message. They'll help you out in regaining access / figuring out what's happened.

If there's any chance that you're not, even if you're very sure far as the sign-in process goes, I'd still recommend trying all other accounts that might've been used. This is often faster than waiting on a response from support.

[ocean cliff]

I only had one account here associated with email..

[radiant edge]

Is there any chance that's Google as the email provider?

If it is, make sure you try the "Google" icon at the bottom of the launcher in addition to the account email and password form. Short of that, Customer Support would be the best shot then.

[ocean cliff]

206 / 5 000
I entered the game via the registered email and recovered the password via email, as I no longer remembered the password where I entered the game without the one I had previously achieved. But that's it, thanks for your attention

I have 58 videos on YouTube of the game I wanted to make more videos of this game I only stopped playing at the time because my PC was having problems now with a new PC I was hoping to start making videos of the game again.

[radiant edge]

Fortunately, you mentioned a lot of things in your favor. (video content / a record, having paid in the past [meaning there's bank transactions you can lookup], having passed password recovery, etc) Proving ownership should be no problem in your case whenever you're dealing with support.

Do you happen to remember if Vera (2.0) had launched by the point that you took a leave from the game? Reason for this question is that the game's account binding system changed with the release of Vera. Post Vera, the ability to unbind, rebind, game-accounts became much more difficult. {required going through support and human interaction}

Seeing as you had to recover the password, it's far more likely that you're on the right account. Looking at your messages {including the video you attempted to link}, it seems that a year has passed -- making pre-Vera possible. (back when account hijacks were more possible)

Regardless, rest assured that whatever the reason here: Customer Support should be able to get your account back.

[ocean cliff]

It must be because I don't remember which server I was on, I'll see this

I found it here it worked because I wasn't finding the server thanks

[vivid knoll]

Is anyone else's Dance Stage not working?

I cant deploy it anywhere

[visual ibex]

tried to update game for 14 GB, once I hit update ,why it's always restarting the entire file and going up to 72 GB ?

it becomes unplayable if this continue

[empty nebula]

Hello, I just have a few questions, hopefully someone can help clear this up.

My friend and her sister share a device to log in to separate accounts (one via steam, and one via email), is there risk that there are issues in doing this please? Her sister set up her account on a different device originally, which now doesn't work to play the game as it's an older laptop.
Also, would this be flagged if purchases are made on both accounts via the one Steam account also please?

Secondly, if my friend (who is in a different country to me), gets busy with things irl and can't log in, would I be allowed to log into her account to claim dailies, do events, etc, as long as no purchases are made?

Thanks in advance!

[radiant edge]

If Steam detects any problem with the assets during an update, then Steam transitions from updating into re-acquiring all assets {repairs}. Most likely something went wrong in this case.

Sadly there's no way to go back to updating, and you'll likely need to reacquire the game.

[visual ibex]

I'll just delete steam and going back to usual PC client, thought steam was better

[radiant edge]

There's no rule in the user-agreement against a single device being used by two people (aka, the family example). However, there are rules against account sharing. e.g, you cannot access your friend's account / play on their characters for any purpose.

[empty nebula]

thank you so much for clearing that up!

[radiant edge]

No problem. The full user-agreement is available here: https://www.toweroffantasy-global.com/UserAgreement_EN.html

You can also always #game-support for any unclear gray areas or edge-case questions that come up.

[radiant edge]

Usually it is, or rather Steam is usually better at handling network errors or other factors that come up. It always will restore the game to functional, but sometimes things go awry even with Steam.

If it randomly happens once in a blue moon, I wouldn't get too concerned. Yet if that continues to happen, that may be something to investigate if there's any hardware issue causing corruption.

Usual suspects would be memory, the disk, or any overclock -- if the machine is overclocked.

[visual ibex]

i swapped my PC HDD to laptop then using it to update, my home internet is trash

[radiant edge]

Ah, used a laptop to acquire the game remotely. Another thing you can do is backup the entire game.

Steam actually has a feature built in to do this.

With a backup, if something like this happened, you could restore the backup and retry updates.

Course -- that's a hindsight kindof thing and not helpful right now.

[visual ibex]

steam is worse than I was thought, I have 150GB free room and still getting not enough storage nonsense

[radiant edge]

Most software distribution services sadly keep both a working copy, and the acquired assets {the download, till applied}. Which inflates the requirements a lot. I'll admit it's deceptive in that this could in theory double the diskspace required for a game.

[paper ingot]

just a normal thing for this game a guess
i play mobile and every big update it deletes entire game file and wants me to download 18 GB
makes you want to just delete the game and never come back

[radiant edge]

In this situation it happened with Steam and not the game's own launcher. Though it's understandably frustrating no matter what's used when updates fail.

[fast mist]

Is anyone experiencing loading crashes with TOF on android?

[slim wind]

MIAHBD still not working for PS5

[pale mural]

you need to ask that at ps discord, this one is for pc, both are managed by different publisher and policy.
no idea if that code exist for ps version.

[pale mural]

Uhh, android is 8 GB RAM model , right ?
or was there an OS update ?

[slim wind]

ive seen multiple ps5 users using it, maybe if I do it on PC it will show up on ps5? idk discord is confusing

[pale mural]

No, no crossplay.
Both platform are 100% separated due to different publisher.

[slim wind]

zee yeah so idk how other users got it to work sigh

[pale mural]

I do not know what happened on PS side, on PC side, that code was usable during its 1st day announcement, but after that, somehow bugged.
On PC, already reported and considered as bug.

[slim wind]

It worked on PC today on my GFs account

We both started playing and were very disappointed about the lack of crossplay lol

[fast mist]

there was a pixel security patch recently

12gb ram

[pale mural]

Usually, OS update = game redownload x_X.
Not sure with a small security patch, try with clear the game cache or even the android cache, restart device, and then try again.

[fast mist]

Ya ill try redownload it

It crashes to background when you hit the gesthos loading screen

[fast mist]

Downloading. Not crashed yet on gesthos screen

23gb

[pale mural]

💀

[fast mist]

its working

after redownload

[swift tundra]

Hello

my game crash a few minutes after I started it. It freeze and crash after some time

I tried to redownload it but it don't work

my graphics drivers are updated

I play on pc, windows, using the tof launcher...

Haven't played since a while..

thx a lot !

[radiant edge]

Time till crash consistent and within the first minute or two of starting the game? If yes, any chance that you have either Bitdefender or COMODO Security Software installed?

[swift tundra]

Yes I use bitdefender

[radiant edge]

Excellent, then what you're hit with is what's described in the following pin. #technical-help message

All you'll need to do is add exclusions for Advanced Threat Defense as detailed in there, and the crashes should stop.

In jist, whenever Bitdefender's hooks for its behavioral heuristics are installed, they cause a memory alignment issue with writes, which lead to a crash.

The injection is delayed, which is why the crash isn't instantaneous.

[swift tundra]

Okayy thx a lot !

[pastel saddle]

Hello, I’m a new player having multiple problems trying to play the Mobile Tower of Fantasy.

At first, I was able to play the introduction quest after three small crashes happened for no reason. Three more crashes happened because i tapped the button to open my mail and menu. No other app is running. I tried uninstalling and reinstalling and it redirected me to another server in Southeast Asia as I pressed play. I went back to the original server I had started in and it would crash as I try to go back in to continue my progress. Now the same is happening for the second server. I try again on a third different server and it crashes as soon as the Wanderer reaches the point where he wakes up in the starting village. The furthest i got in the gameplay for the original server was being able to customise my character.

I’ve also tried putting all my graphics at the lowest settings but to no avail. My iPad is 8th generation with a 5G network. Is this version of Tower of Fantasy unplayable for iPad?

[pale mural]

more like need more resource.
the game system requirement already pass what ipad 8th can offer.
it is about RAM, the game require more RAM, like 6-8 GB RAM.
your ipad model only support 3 GB RAM.

[pastel saddle]

Ah, ok. Thanks for the help.

[pseudo ginkgo]

Guys, my game doesn't open what do I do

[radiant edge]

I see discussion in pt-br-chat that mentions AntiVirus, so I assume that this is on the PC? Do you see a game window appear, even if just for a split-second before closure?

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[pseudo ginkgo]

Yes

[radiant edge]

If you're not getting a game window, there will be no crash dumps and no engine logs.

Ah, perfect.

Then the odds are strong that you'll find a crash-dump generated. So that'll be our go to here.

[pseudo ginkgo]

Hmm

[pseudo ginkgo]

one minute

[radiant edge]

Sure, take your time. I also already shot a DM your way for a place to send them once located.

To be clear, %USERPROFILE% is an Environment Variable that Windows will automatically substitute for your user-profile's path.

If you paste that in a path field, the OS will automatically replace it with the full path.

Update: Intel HD 510 on latest (legacy) drivers offered. Game would not start under DirectX 12 due to missing feature-sets. Display Drivers would crash under DirectX 11 immediately on startup. -- Increasing TDR (timeout) from 2-sec to 10-sec resolved the startup crashes.

[scenic badger]

how does server transferring work? can i transfer from 1 region to another?

[pale mural]

region transfer is not available.
pre wide server merge, there was a server transfer for servers inside a region.
post wide server merge, this service is disabled.
the different server under 1 region you see, right now is considered as character slot, because all server under 1 region is merged or rather crossplayed.

[scenic badger]

is region transfer a future plan?

[pale mural]

no idea.
no word regarding any kind of region transfer for now.

[noble arch]

my pixel 8a keeps boot looping after updating to android 15

@radiant edge

[chilly whale]

Hey everyone, I believe my account has been deleted so I wanted to know if there's any chance I could get it back

[radiant edge]

Accounts are never deleted for inactivity. The only situation this happens in is if it's explicitly requested by the player.

The most common scenario that comes up is people who played on a "Google" account long ago and don't necessarily recall if they used the account as "gmail" (plain old email) or "Google" via the external OAuth Sign-In Provider. If you happened to use Google, double check that you're trying sign-in both via Google and GMail. You'll also want to double check that the proper world / region is selected within the client.

If you wind up trying every account and every sign-in provider that you can think of, you're on the right world / server, and you believe that you're on the right account. The recourse at that point is to #game-support to get an investigation going into what happened to your account. Either in locating the right credentials, or for recovery.

That said, do you remember if you last played "pre Vera"? (2.0)

The reason for this question is that the account binding system was radically changed post 2.0's launch to require human interaction to unbind a sign-in method. If you played post Vera, the odds of account theft (transfer) to a new sign-in method is much lower. {which makes it far more likely to be a credential issue vs needing an actual recovery}

[radiant edge]

Surprising to happen on a Pixel, since Google is directly handling the updates and the hardware. If it persists, that's a bleeding edge phone- I'd take it in for a store to inspect or potentially replace.

Or rather, you probably get into recovery and break out of the boot loop with a micro-jig or holding down keys. Yet you shouldn't have to do that with a new phone either.

[chilly whale]

I believe I left right before 2.0

Also I believe my account n was linked via Facebook

Because I tried every possible email I had and it didn't work

[radiant edge]

If it was pre Vera, there's a possibility (though still slim) of account theft and unbinding by an attacker.

Either way, best bet is to get an investigation rolling.

Far as your initial question of if someone can assist you-- the answer on that is "yes". Support can both locate the account if the credentials are wrong, and recover the account if something more malicious happened.

Be aware that this will take time though, and that you'll need to prove ownership of the account. So preemptively you'll want to start collecting everything that you can such as UID's of characters, the worlds that you had characters on, which accounts (social media) that you think you had bound (e.g, Facebook).

Any bank transaction records for purchases that you can find, etc.

The more information, the better off you'll be.

(quicker it'll go)

[chilly whale]

I have few screenshots from in-game

The problem is that none of my emails got notified which eliminates the probability of my account being stolen

[radiant edge]

Far as account linking goes, you can check if account bindings exist (via the account center) on any sign-in method.

[chilly whale]

And when I tried to connect using my fb account which is the one I used to log in from the very beginning the game treats it as if it's being linked for the first time

[radiant edge]

If you were to log into an account and 'see' bindings this makes it more likely that you're on the right account, even if you can't find a character on a world.

[chilly whale]

I don't believe I see that

[radiant edge]

An unlinked account (in the case of theft) or wrong sign-in method will sadly behave the same.

So it's not easy to really know what's going on there.

[chilly whale]

Oh

Well

I'll keep trying

[radiant edge]

Anyway, recommendation is to get that ticket open.

In the meantime if you can think of any more accounts to try, that might be faster.

[chilly whale]

Thanks a lot you really helped me mate

[radiant edge]

Support will let you know what's needed, and more or less just provide whatever you can / hope for the best there.

[chilly whale]

Surely will

[radiant edge]

However, if you can prove ownership -- support will get your account back.

Rest assured of that.

[chilly whale]

Ownership can be proved by what exactly

Cuz I haven't done any in-game purchase

[radiant edge]

Without ingame purchases it's certainly more difficult. However, that doesn't mean they won't provide aid.

You could tell them obscure details such as the devices that you played on, the connections you played on, where you played from, when you registered your account, etc.

Anything that the original owner is the only person that should know, e.g, would be valuable to mention.

If you can't answer a question that they ask, just let them know and ask if there's anything else you can provide in lieu of that.

[chilly whale]

I can definitely answer these questions

I even remember most of my friends list and characters

[bleak flint]

I have problem related to my CC account. Where to look for help?

[tame jetty]

welp

Its been 10 days, Havent seen any follow up on the support. Guess ill have to send out another ticket

[dry palm]

support points is bugged. cant get any on fch

sometimes can and sometimes cant

frontier clash hard

[radiant edge]

In this context, since I know that you DM'd me and that what you're requesting is in regards to Discord. ModMail would be the general goto. However, since you already reached out via DM's -- that's also perfectly fine too. We'll look into it.

[radiant edge]

In the absence of any followups {after a reasonable wait} and where there's an expectation to get one -- that's perfectly warranted to do. It's always possible for one to slip through the cracks.

[tame jetty]

Gonna check tonight after work and see whats sent.

[bleak flint]

thank you

[dreamy sedge]

I bought 100 $ of tanium and it didn't count for rewards

Also my loading screen looks like this

[exotic mason]

why does it make me the default character in some cutscenes?

[pure hare]

I am having issues with opening the game, I installed it yesterday and when I click the launch button, a window opens but nothing loads and then it closes. I have tried repairing the files but it wont work (launcher), its also being launcher as an administrator

[pale mural]

some cutscenes are just video file.

[exotic mason]

Dang

[pale mural]

do you have any other antivirus outside windows defender or one of these listed conflicting apps :
#technical-help message
#technical-help message

[pure hare]

nope

only antivirus i have is windows defender and its always fully deactivated

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if there are reports and logs there, zip the latest one and send them via dm to mod @radiant edge

if there is no log there, open windows event viewer, find timestamp related to the game failure to load. Usually at wondws logs/application or windows logs/system category.

temporarily, can try to reinstall your gpu driver using the latest driver installer.

[pure hare]

my drivers all up to date

[pale mural]

send those logs or event viewer log which related to the load failure to mod.
for easier log creation, trigger the load failure again, those logs should be the most top listed.
they will take a look what happened with your system.

you might have latest driver, but there is a chance some of driver files are corrupted.
or if your pc have history of changing gpu model or brand

[pure hare]

kk, sent the mod my logs

[dreamy sedge]

Umm why is my loading screen blurred?

[spiral cargo]

There's a bug in Innars

if you swim under the city in the back, it will drop you out of the water

[lucid leaf]

Probaly a rendering problem

Or a setting you changed on either gou software or game

For example motion blur

[dreamy sedge]

@lucid leaf might clear up after update. Game seems to act a bit buggy when I play

[dreamy sedge]

That's been there since forever. Pretty cool is you think about it

[radiant edge]

This looks like mipmaps aren't being generated correctly {cause could be drivers, software [hooks] interfering, a lack of VRAM, etc}. What type of device are you playing on?

[radiant edge]

Received, and advice sent back per how to address this. In jist: 5600GT (integrated graphics), OpenCL ICD is missing and the game is closing whenever playing the opening splash due to the inability to load the video decoder.

Most likely you just need a clean install of the latest drivers. The question would be how your drivers were updated, such as if this was through Windows Update, or direct from AMD's website.

-- I do note that AMD's website and driver finder doesn't list drivers for the 5600GT {it's quite new}. The under the hood architecture is the same as the 5600G, so I expect these to work.

[radiant edge]

Far as the rewards not registering, for this you'll need to #game-support to get an investigation going. In any situation where you believe you did not receive what you purchased, Customer Support will get to the bottom of what went wrong, and get you what you're owed assuming something did.

[dreamy sedge]

Mobile. Samsung galaxy

[dreamy sedge]

I liked at it again. Said weekend, so I must have purchased the tanium on a weekday.

Thank you for getting back with me though

[radiant edge]

Happen to know the exact model of the Galaxy? For instance, S8+.

[lucid leaf]

what do you exppect,

s9 is older than tof

[gilded idol]

Returning player, currently playing on PC.

I can't seem to get past server selection. It finishes loading the game, then sends me back to server selection.

[radiant edge]

There's two common causes for what you're describing:
-- Performance (that the client is taking long enough to load into the game that the server is timing out the connection)
-- Connection (routing issues or otherwise)

I assume that you're not receiving any popup stating that connection is explicitly lost or that you're being disconnected, right?

How long (if you had to estimate), would you say that the loading screens are? For instance, is this measured in minutes or seconds?

If the screen is stuck for minutes at 90%, followed by an ejection back to the server select -- it tends to be more on the performance side, e.g.

[gilded idol]

Yeah, while I was waiting for a response, I went to read on similar issues. I'm currently trying to verify game cache and I may try to move the game onto my boot drive after it finishes.

[radiant edge]

Boot drive is usually SSD, so that'll help a-lot.

[gilded idol]

maybe roughly 5min

[radiant edge]

Especially if the game is on an external disk-

If you still can't load in after that, we'll probably need to collect an msinfo export from that machine to get a better understanding of what you're running on.

Anyway, for 5 minute load times, "usually" the cause (in my experience) tends to be being borderline on memory, combined with a slow mechanical drive housing the game. If the game is moved to an SSD, that tends to be enough to at least get into the game.

If memory is borderline, ideally more RAM should be added though (if it's not motherboard soldered in a laptop / is upgradeable). e.g, if Windows has enough memory for disk caching, then usually the game can load from a slower HDD [without relocating it].

Either way, do you know if the machine has 8GB of RAM?

8GB is enough for Tower of Fantasy, yet only when the other requirements are met such as having a discrete Graphics Card. If an IGP (integrated graphics) is present and sharing system RAM, that can make things a bit too tight and cause disk swapping.

[gilded idol]

yeah, 16gb Ram, not sure on my HDD speed though

[radiant edge]

16, excellent.

Yeah, if you still can't get in, we'll take a closer look at everything else.

[gilded idol]

Gotcha, I'll get return later after I've exhausted some possible fixes I can do.

[gilded idol]

Got in after the transfer. Thank you for the responses 🙂

[radiant edge]

Excellent. If you have any further issues, do let us know.

[strange raven]

---

Lua Exception!

load script file failed:
H:\Games\Tower of Fantasy\Tower Of Fantasy\launcher\config\luascript\init.lua

OK

please advise

[warm laurel]

Can't post link but on reddit r/TowerofFantasy/comments/wlx6iv/lua_exception_error/
the fix appears to be to reinstall it to the same place

[radiant edge]

Yes, that's generally the fix. Reinstallation of the launcher in-place.

e.g, downloading the miniloader from the Tower of Fantasy Global website and clicking through the setup as usual. {does not require wiping the game files / shouldn't effect any existing game-install}

[hushed pivot]

O que eu faço nessa bagaça aqui?

[desert osprey]

Can someone tell me where the reply button is to submit additional information in-game CC?

(support history)

[radiant edge]

Generally this channel is to be kept in English. On the issue topic: It seems the objective isn't loading in. (also that you're playing on mobile)

-- Since you're on mobile, try increasing the ingame graphics settings to the maximum (temporarily) and see if the furnace appears. If it still won't load-in, then the other common cause of what you're seeing is game-asset corruption. A reinstall may be needed to get it to appear.

[radiant edge]

I've not had a support exchange in quite awhile, yet the way that I recall the ingame system working is that responses are handled by navigating back to the Support Center and going through the forms as you did when initiating contact. That the conversation thread (to this point) would be shown, and that instead of posting a new ticket, you'd contextually be able to respond instead {if a support ticket is active in the system}.

e.g, not from history yet instead directly from the helpdesk system.

[desert osprey]

Will check it out

[tame jetty]

omg Ive gone back to zero again.
That email i sent to them was a freshly made level up pass acc for the transfer of this current acc bc It was already linked to a gmail that had used levelup acc.
I had used the last email I had for this (never linked ot anything) and im over 2 weeks in since Ive started this on July 1st

And I have to continue waiting?

Ive been wait for 2 weeks already, thats why Ive contacted CS again

And this damn page I cant even reply back

Im at my wits end

If I send another ticket im just gonna get
"After verifying through our system, the email you provided is already linked to another Tower of Fantasy game account. Therefore, we cannot proceed with further actions for you. Please provide us with a Level Infinite Pass email that belongs to you personally and is not linked to any other Tower of Fantasy account. Once we receive it, we will promptly follow up for you!"

All over agian. I dont have anymore emails to use to many more lvlup accs

[lucid leaf]

I dont link , always use login /pw to avoid these things

[tame jetty]

Its been two years, I dont think Lvluppass link wasnt a thing yet

But I do remember only signing in with gmail

went though like 20+ servers and still couldnt find the server I was in

I dont really feel like going through all of them thoroughly

[unkempt mirage]

for some reason i cant log in to the game anymore, its telling "
login status exception, exiting the game" since zesterdaz

[bleak mirage]

uhhh so the uptade is uptading at kb/s or ~5mb/s and theres nothing wrong w my internet cuz i think other games downloaded faster that this

[desert osprey]

Completely close the game and launcher (from taskbar), and then relog. Done.

[desert osprey]

No, wasn't able to find anything like that anywhere.

[pale mural]

it is doing space allocation.
should be visible if you monitor your disk / ram / cpu usage from windows taskbar.
depend on your storage device, can take like 1 hour for space allocation.

if your internet speed is high, might want to bind account to steam and then redownload the whole game via steam client and play from steam instead.
steam has better file compression download and space allocation.
be sure to backup the app manifest if downloaded from steam, there are rare cases of such file damaged and force player to redownload the whole game.

[compact wagon]

Hi im installing tof on iphone, so does tof download in the back if i exit the app to do something else or do i have to stay on the app?

[real junco]

Should be able to do it in the background, I played another game while downloading and though the experience was pretty bad, it worked. Took longer though

[terse sedge]

Tried to get back to ToF. But guess nothing has changed much. Beside the Login Crashes i could fix, the Game crashes now Ingame. Watching Simuls oder tried to Move out of a Building and it breaks up the RAM usage. Any fixes the last Year? Otherwise its gotten more Worse and i could understand ppl tagging it as a deadgame

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if there are reports and logs there, zip the latest one and send them via dm to mod @radiant edge

if there is no log there, open windows event viewer, find timestamp related to the game failure to load. Usually at windows logs/application or windows logs/system category.

[terse sedge]

Done

[radiant edge]

Crash-dump received, and analysis sent over DM's.

Update: Solved with Bitdefender exception.

[ebon basin]

Are login Server down?

[ebon vapor]

I have patience with Tower of Fantasy, but this is absolutely ridiculous

[pale mural]

is this a fresh install or attemp to update ?
if an update attempt, might need to retry the process after every device restart.
if a fresh install, will need more then 60 GB free space, ~25 for game file, ~5 for game operational, ~25 for update process.

also if your iphone received a system update recently, no matter how small it is, you might need to reinstall the game.
it is known that a simple update to OS on iphone / android somehow caused multiple unwanted bugs to the game.

[ebon vapor]

Attempt to update I was trying to enter the game for two days, deleting apps, and offloading them, but it says the same thing

[ebon vapor]

I've tried deleting and reinstalling the app, but it says the same thing. Once all my apps are deleted

[pale mural]

ugh, this bug is one of the most annoying for phone user.
cannot really recommend other troubleshooting stuff if the basic of 50++ GB space already provided.
can only say, keep restarting and try again : /

[ebon vapor]

Yeah I'll try

I'll talk to my mom about it since she knows more about the stuff than I do

Since you say it's a bug I hope they fix it. I'm gonna need 10 years of therapy if I lose this account.

[pale mural]

you won't lose the account unless you remove it from apple/iphone library.
but yes, this bug is really discouraging for many mobile user

[ebon vapor]

Ugh I hate it

As long as I don't do anything stupid I won't lose the account. I'm hope this bug will get fixed.

[dusky stone]

can someone tell me how can i fix the launcher? i press Launch and then it does a 1 second sound, and poof the game is crashed and down

[dense wraith]

@pale mural

[dusky stone]

some specs. I fall under the recommended specs but still cant open the game

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if there are reports and logs there, zip the latest one and send them via dm to mod @radiant edge
if there is no log there, open windows event viewer, find timestamp related to the game failure to load. Usually at windows logs/application or windows logs/system category.

usually it is related to :

• 3rd party antivirus outside windows defender
• gpu driver which is updated via windows update or the pc / laptop had a history of upgrading the gpu.
• #technical-help message
• #technical-help message

although a bit of warning with your spec, 8 GB RAM will bottle neck the game and might crash at some point once your character start having large library of items ( which is inevitable ). BTW, is that a laptop ? might have further performance issue with RAM bottle neck.

[dusky stone]

Yes its a laptop, also :
I did uninstall the game from steam and now im trying to install it from the original launcher
there is no active antivirus currently cuz ik it will interfere

i will send the zip if i can find anything

[radiant edge]

Just to be clear, the second of sound is the Tower of Fantasy splash-screen {Hotta logo} playing? If you're seeing a game-window (even if just for a second), very high odds that you'll find a crash-dump.

[dusky stone]

yes, it plays the animation for just for a split sec, and poof, down

[radiant edge]

Excellent (even if it doesn't seem excellent), that makes it very likely that we'll get something valuable that pinpoints what's going on.

If you're having any issues finding the log / dump folders, note that the AppData folder is a "hidden folder" by default. It'd be best to copy paste the folder path either into Windows Explorer (file browser), or into a run prompt rather than hand navigation.

[dusky stone]

ok soo...

apparently (this can be noted) the steam launcher was the issue

the game now launched, now that i got it from its original launcher

steam might of interfere somehow..

[radiant edge]

Do you still have the Steam variant installed for testing? If you do, see if it'll launch with Steam Overlay disabled.

[dusky stone]

luckly i have it on my gf's laptop too (same specs)

lemme run a quick test

[radiant edge]

Was her system known to crash?

The Steam version runs locally here, e.g.

[dusky stone]

yes, we had the exact 1 to 1 same problem

[radiant edge]

Anyway, I'd like to get an msinfo export from her laptop from you, as well as a crash dump from either system if possible. The difference in paths is Saved\ vs Saved_Steam\

I'll shoot you a DM far as how to collect an msinfo export.

Update: At least on the system that still had the game installed through Steam, the problem was that libcef was missing. A file verify through Steam got the game back loading.

[lilac turtle]

Hey guys, do someone use AMD rx 7800 xt?

[radiant edge]

I've used a 6800 XT (as well as a 7600M and 6800M) with the game. What type of an issue are you running into specifically?

If the question is just on general compatibility, AMD hardware runs extremely well with the game [isn't expected to have any defects] -- the only thing that's lacking is an enhanced upscaler / frame generation like DLSS, which can make raytracing in Mirroria problematic at very high resolutions.

[lilac turtle]

I had a rx6700 non xt and had not issues, recently I got a 7800 xt but I am getting a high frame drops from 120 to 50 or 60. I am using adrenaline software for drivers

Not sure if there is an ideal configiration from adrenaline side to make the game eun smoothly

I got a laptop with an gtx 1650 and the game runs perfectly too, so my issue is only with the 7800 one

[radiant edge]

Brief drops in performance that pick back up? e.g, stuttering that reduces the framerate?

Main thing that I can think of offhand is that changing cards / reinstalling drivers wiped shader cache. Some initial stuttering would be expected, yet that shouldn't last. The 7800XT is a much more powerful card all around.

Far as within the Adrenaline CP (settings), the stock / defaults should be fine.

[lilac turtle]

I already cleaned shader cache. I am thinking about fresh installing everything

[radiant edge]

DDU (Display Driver Uninstaller), and a clean install is certainly a good idea for a next troubleshooting step. Far as clearing shader cache, any new driver install inherently does this.

The lack of shader cache means that on the first time the engine loads a shader, it needs to be compiled (rather than just read from disk). That's what I meant by some initial period of poor performance as a result.

Yet prospectively, those dips should more or less be gone after an hour of play.

Another thing that I'd suggest checking is whether or not the card is hitting full lanes under GPU-Z. e.g:

I frequently see new cards installed, where they're just not making good slot contact, running at x1 - x4. Low bandwidth can cause bad stutter, especially when changing zones.

If bus speeds aren't going up to what's expected (when the card is under load), then re-seating it might help.

Would hope that a new card has good thermals / proper paste application, yet temperatures are also something worth checking.

[lilac turtle]

Will also review this

[mossy osprey]

Hey, (sorry for bad english in the description of my problem below)
I've had the problem for about half a year now that the game freezes about 1-2 minutes after the loading screen and just closes short time later. Initially I thought the problem was with my outdated computer, but since this issue also occurs on my new computer that I just set up this week, I'm wondering if the problem might be game or launcher related.

[lone lodge]

my friend is stuck on artificial island, and cant get out of the island itself

[real junco]

I'm guessing the personal one right? Tell em to press the door in the top left of the screen to exit

[lone lodge]

That is the problem

because when she goes to the door icon

it doesn't work

she cant get out

[real junco]

Okay, I'm not sure then. Sounds like a bug...

[fathom trellis]

try closing the game and relaunching?

i think it technically counts as a dungeon

so it should boot you out of there if you quit

[real junco]

If I remember right, it doesn't. Unless it changed recently

[radiant edge]

Any potential that your machines have Bitdefender or COMODO security products installed on them? The most common cause (description wise) -- is Antivirus delayed hook injection. If yes, all that's needed is to make an exception.

Relevant pin on this topic: #technical-help message

Anyway, if that's not the case:

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[mossy osprey]

Thanks, after I made an exception in Bitdefender the game works fine.

[fallow vale]

Hello

gmae isnt installing on my pC :(

it gets stuc k at 5

[pale mural]

could be connection problem.
if it on pc, restart modem router and set dns at windows network adapter setting to 8.8.8.8 / 1.1.1.1 ( google / cloudflare )
if it on device, restart modem router or switch using mobile data.

[pale mural]

open windows task manager, see the tof launcher installer, is it doing large disk write or consume large amount or cpu / RAM process ?
because most of the time, that stop is about the installer allocating disk space for the game file, can take a very long time depend if you are using HDD or SSD.
if HDD, best is to defrag the drive 1st before trying to install the game.

another solution is if you are a new player, straight install from steam rather using the standard launcher.

[lilac turtle]

What configuration do you use in adrenaline?

[lilac turtle]

Ok, thanks

[radiant edge]

Far as the Mirroria FPS drop, that zone is extremely raytracing heavy. NVidia cards only really fair better in there as a result of DLSS.

[radiant edge]

More meant that if DLSS is disabled, NVidia will struggle in Mirroria as well. Likely need FSR 3 for AMD to have a good experience in there.

Mostly pointing it out on the off chance that Luxvad turned on raytracing. Though I doubt it from the general vibe that explanation gave me. (assuming performance issues everywhere)

Either way, to give a perspective on performance numbers. A 6800XT is roughly onpar with a 7800XT (less shaders yet newer architecture).

A 6800XT can easily hit over 120fps at 1440p with maxed settings (minus RT) in Tower of Fantasy, or above 60 at 4k.

If it's dipping, I'd expect something like a bus or CPU bottleneck, or overheation. Really powerful and capable card.

[rain void]

How do I return to the spacerift

[lilac turtle]

Ryzen 7 5700g, motherboard Asus x570 pro, 24gb ram, psu 750 gold, monitor msi g24c

[radiant edge]

Is that an 8+8+4+4 memory configuration, or something else? ASUS X570 Pro looks like a 4-slot.
-- If you're in single channel I'd be curious the impact that'd have on the game, yet I'm also doubtful that's the culprit considering the old card worked just fine in the system. A 5700G should also be more than ample here.

PSU is borderline, yet the system would generally just shut off or crash. That's a bit 'on the edge' for the transient spikes of the hardware installed unless it's a high quality supply [EVGA, Corsair, Seasonic]. {something to keep in mind if you get any blackscreen hardlocks under load}

[lilac turtle]

Using 3x8, 2 of them are around 2400 mhz and one of 3200mhz

[radiant edge]

For the sake of humoring me here. Try pulling one of the DIMMs, probably the 3200 (expect that positionally was the newest added) -- since the system is dropping down to 2400 anyway.

Make sure that the remaining two are paired in correct channel slots as indicated in the manual, so that you move up to dual-channel.

You'll drop capacity, but double effective memory throughput.

I doubt that this is what's going on personally, yet I'm curious if it makes any impact. Moving from single to dual channel gives about a 15-20% performance bump in ToF if CPU bottlenecked.

Basically, more isn't necessarily more-better. If it helps, you'd want to consider throwing another 8 in there, so that everything is occupied -- OR swapping the remaining 2400 and moving up to 3200. I'm more suspect from everything that you're trying that there's a bad paste job on the core {maybe poor mounting pressure / high hot-spot temp) or that someone in the factory forgot to put thermal pads on the VRM's.

[noble arch]

@radiant edge when i click on the apps groups they do nothing see video clip for details

@radiant edge help

[noble arch]

@radiant edge could this fix the problem

[radiant edge]

Hard to say on that one. Whenever you're dealing with insider builds, all bets are off.

I'd expect not far as checking for file issues.

[lilac turtle]

Thanks for all the help. Lets see how it goes

[noble arch]

@radiant edge my tablet is telling me this what does it mean

[radiant edge]

Means that your device is leaving its lifecycle of support, typically.

[noble arch]

ok

so my pixel xl is not getting updates then

[radiant edge]

You can always ask the carrier, yet that's what it sounds like. "Regular Updates" may not mean that you're not going to receive occassional security updates, for instance.

[noble arch]

it says im on the febuary 2024 security patch

@radiant edge

[radiant edge]

I wouldn't be able to really advise there. You'd need to talk to your carrier of what your options are.

If you want to continue receiving OTA updates, you might be able to pay for a continuation, e.g.

Outside that, your next option would be unofficial ROMs.

[hasty tide]

sry but i already have tof installed in the PC inside steam library - common folder and steam says its there but why when i open it it says no enough disk space and i cant open it ?

@radiant edge

[radiant edge]

In the downloads tab in the background, behind the storage window, Steam seems to indicate that it needs 72GB of space. Similar to the Tower of Fantasy Standalone Launcher, Steam still pre-downloads updates before their application and needs sufficient workspace to apply them first (before removal of the originals).

Other potential is an integrity check on an asset failed after a 'patch' application, causing a re-acquisition of the large paks entirely. {This can almost double the disk-space needs}

I'm not sure that the volume capacity shown is going to work. Other possibility (since I'm not sure where Steam is placing the temporaries) is if the temporarily downloaded assets are going to the Steam installation drive (maybe C). I've not watched update behavior with a different-disk Steam Library, e.g, it's possible that the insufficient space error is misleading.

[radiant edge]

Looks like the temporary files go into the Steam Library on the destination drive. Creating symlinks off-disk (to another drive) does not bypass the free space check (just tested).

Only thing I can think of is temporarily moving the game (by hand) [[with Steam closed]], from the library folder on E -- to a disk that has lots of free space. Letting the update complete, then moving the game contents back to the library on E.

To do that you'd need to relocate:

./appmanifest_2064650.acf
./common/Tower of Fantasy/

[upbeat merlin]

Had issue of can no longer send presets.. I did try contact customer service.. but they never fixed it

[lucid leaf]

@pale mural

[pale mural]

checking for ghost drive ? have to enlarge each tree tough, it's quite a pain to find ghost drive.
reemember to change use view menu and check see hidden device

[lucid leaf]

if you mean this idk

[pale mural]

yes, remove the transparent one with right click -> uninstall.
you keep changing port for a device for some reason ?

[lucid leaf]

you want me to uninstall my audio dsp/dac ?

[pale mural]

the transparent ones, when you plug it, it will auto plug and play again

[lucid leaf]

its a pain to recalibrate the mini dsp

[pale mural]

owh, you can keep it, just remove the device which you no longer have

[lucid leaf]

i found something wierd, yet the software reconize it

i reinstalledd the software

[pale mural]

hope that will settled your sudden wonky mouse movement

[lucid leaf]

probaly not because windows dont reconize it

its not labled as mouse/pointer device

[noble arch]

@radiant edge every time i uninstall copilot it reinstalls itself

[chilly sail]

hello, wanted to ask how to play with controllers ? mine is connected by bluetooth but i cant change setting from keyboard = (

[radiant edge]

I don't have an answer on this one. Unfortunately "uninstalled" Windows components can usually be brought back with future updates (without user consent).

-- Shutting off copilot rather than uninstallation might work better.

[radiant edge]

Not every gamepad is necessarily supported by Tower of Fantasy. The gamepad has to explicitly support X-Input.

What type of controller is this?

If there's the ability to connect it via USB (in addition to Bluetooth), such as is the case with DS4 controllers, does the controller work over USB?

[chilly sail]

what is x-input ?

[chilly sail]

its a wireless controller but more like ps4 controller

[chilly sail]

il give it a try

omg it is finally workinggg with USB !!!! thank yoou !!!

[radiant edge]

If it's a Playstation 4 Controller (DS4), I know from experience that they're not supported on Bluetooth without either third-party driver software, or a special dongle.

Sony makes a dongle that handles the Bluetooth Communication and presents to the PC with X-Input & D-Input support. There's also third-party dongles that are cheaper such as the "Magic-S Pro" if you're looking for ones that are known to work well with ToF.

Generally I'd suggest a dongle, since most of the third-party drivers aren't signed -- and this can cause issues with Online Games due to their anti-cheats.

[chilly sail]

thank you so much !! yes i kinda struggle with emulator setting, so for now usb is just perfect!!! thank you so much ✨ ✨

[old valley]

What's going on here

Oh wait

I'm in

Took like 3 mins after hitting the button

[radiant edge]

The best type of problem, the type that resolves the moment that you go to report it.

[noble arch]

@radiant edge

my windows file eplorer looks like whhen in light mode

@radiant edge help

[young matrix]

Game crashes after spending a few seconds in-game. Tried to delete everything from appfile config folder as suggested by pinned message but to no avail.

Didn't have this problem two years ago.

[radiant edge]

Is a full crash dump being generated (beyond this log file)? From the log, seems that you may have edited Engine.ini in the past. Could you try wiping the entire AppData\Local\Hotta\ folder (to factory reset the client so to speak)? -- After checking for dumps of course.

[young matrix]

I just did delete the entire folder and I didn't modify any CVars or anything in the past.

[radiant edge]

Ah, did deletion make any difference?

[young matrix]

no the crash seems random sometimes it lets me ingame sometimes it crashes upon login

But big thank you for trying to help me with my problem ...

[radiant edge]

Gotcha, in that case if you have any dumps -- I'd be interested if you can zip them up and send them my way (over DM's). I do note that you're on a Kepler series card (a 750), so dropping to DirectX 11 is another thing I'd try.

[young matrix]

But I did play this game two years ago at a stable framerate the only thing I can do now is to update the graphics drivers or roll back to a version I used two years ago or something.

[radiant edge]

DirectX 12 support on Kepler is incomplete to say the least. I'd try DirectX 11 [selected via the launcher] before trying upgrading drivers (especially if you mean force installing newer drivers than officially supported).

[young matrix]

so I just create a shortcut with a dx 11 parameter for this game?

The thing is I logged out in the area where I was two years ago graphically there is no difference that could have caused the crash.

[radiant edge]

Nope, launcher. There's a pin on the topic here: #technical-help message

In the older days, the engine only ran under DirectX 11. It's possible that DirectX 12 was introduced after you'd last played -- and that could explain why you had no problems prior. Support was added roughly around the time that Vera dropped. (2.0)

[lucid leaf]

bruh froze on loading screen

Fatal error!

Crash in runnable thread SlateLoadingThread33

and crash

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[young matrix]

No, the crash persists. It would be a surprise to me if this worked. Maybe it's a driver problem? I also permitted everything in comodo.

[lucid leaf]

well i dont think so a fw weeks back i fixed my driver to

it wa my realtek audio that time

[radiant edge]

Ah, if COMODO is present there's not been anyone that I'm aware of that's tested it recently. Yet COMODO is very likely involved {as it, and Bitdefender are the two big name AV's known to cause game crashes}. Any chance that you could temporarily uninstall the software to see if the game runs properly?

Disabling the AV may not be sufficient unfortunately. {I know that sounds backwards that disabling of an AV may be less thorough vs exceptions}

[young matrix]

No, it ran with comodo fine two years ago and no I'm not about to do that sorry. But thanks for helping me out.

[radiant edge]

Right, just like Bitdefender posed no problems in the past (outside of ingame purchases and embedded browser usage), that changed with 4.0's launch where both COMODO and BD are now known to prevent the game from loading at all.

[young matrix]

I know there are things running in the background for game security etc. but this is a bit much.

[radiant edge]

Anyway, if you knew that COMODO was for sure the cause -- then the recommendation would be to reach out to COMODO's support. They've been helpful in the past per providing workarounds.

[young matrix]

Well why is it then that these things are loaded in async? If it was the ingame brower that caused this for example it should crash the game at the time I interact with it but this unhandled exception is completely random.

[radiant edge]

In the past it was explicitly on the embedded browser (any action that caused it to open), that's sadly changed. Post 4.0 (the most recent updates), crashes tend to happen the moment that the usermode hooks for the heuristics portion of COMODO and Bitdefender are injected into the engine. With Bitdefender that manifests as a crash usually right by the point that a person gets far enough to click to load into a server.

Sometimes they can get in, then crash right after.

[young matrix]

Alright maybe I will try your suggestion. Thanks so much for your help.

[radiant edge]

Yeah, to be clear I'm not proposing that anyone abandon their AV software. Purely it'd be exploratory here to see if there's involvement as it's the only real surefire way to know.

Afterwhich you could reinstall your AV and reach out to them for support basically.

[lucid leaf]

Anywas i check tomorrow again and send report

[radiant edge]

If you can get me one or more of the dump folders on a failed start, that'd be a huge help. Far as audio drivers causing startup issues, that's actually very common. Though usually it tends to be isolated to VoiceMeter's products and VAC (Virtual Audio Cable), or specific APO's and audio post processing components. (such as with some of Logitech's Headsets)

[lucid leaf]

Nah last time it was my realtek audio remember, but yeah i had still few more crashes witch i didnt report, but today i got anoyed by it, pc is off now because i go sleep, so will check tomorrow again,

Tof is either to sensitive or to broken =^.^;=

Other games never had these problems

[noble arch]

@radiant edge is it normal for my ASUS Vivobook laptop to just randomly factory reset itself

@radiant edge

is that normal

[radiant edge]

A laptop randomly factory resetting by itself is not normal, no. That's the type of thing I'd talk to the manufacturer on.

In software, almost nothing is "random".

Probably ASUS has its own reset tools, and some programmed trigger. You'd need to know what the cause is.

Windows has its own built in 'reset' and checkpoint rollbacks, yet that shouldn't happen either, nor be as thorough.

[noble arch]

it came up with this when i woke up this morning

@radiant edge

[lucid leaf]

lol

this hads nothing to do with tof

this is more related by faulty windows, driver, or failing hardware

[lucid leaf]

i dont have / use any of that

[radiant edge]

Even if the listed software is not used -- a crash-dump folder would be the best bet unless those aren't being produced.

[radiant edge]

And following that message, the system "Factory Reset"? Meaning all user settings, software, and everything else were purged from the system?

[noble arch]

yes

[lucid leaf]

also the folder crashed i dont have it seems

[radiant edge]

Whenever the game goes down, does it freeze, or close on its own? If it's a freeze (not a close) -- wait 120 seconds as there's a watchdog in the engine that will trigger a crash capture usually.

[lucid leaf]

most likely when a pc crash or restart can lead to faulty ram

[radiant edge]

Still shouldn't trigger a factory reset. In either case, I'd contact the manufacturer and inquire.

[lucid leaf]

it was in loading screen, and then it crashed, and soehow it copied that line under ctrl+v

but i see no crash dumps,

and i have hidden files and folders on

[radiant edge]

Only folder that'd be hidden is "AppData" -- if you're looking around in there, located the Hotta folder, and dug down under Saved, there indeed aren't dumps. Latest log file (Hotta.log) would be the next best thing.

[lucid leaf]

these ?

[radiant edge]

Yep, top one in that list. That's the most recent engine log. (extension is just hidden)

[lucid leaf]

so it dont record from past days ?

[radiant edge]

If it's crashing every time in a consistent manner, just the most recent is likely enough.

[lucid leaf]

i kinda forgot , so its overwriten , humm

ill keep in mind if happen again i send it

[radiant edge]

Most recent is log-rotated typically. Hotta.log becomes the files listed underneath unless the engine goes down in some really abnormal way, though it might be overwritten and I've seen machines where only the latest logfile naming is used. {this is abnormal--}

That log file is usually also copied to the crash-dump subfolders (albeit they're not being generated here).

[lucid leaf]

i see

tof should make a log that dont get erased

[radiant edge]

log rotation typically keeps them indefinitely, same per the crash dumps.

[dense hull]

my game will launch a black screen and then just close immediately and idk what to do. i've been looking around and can't find anything to figure out what's wrong

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Update: RX 580, missing OpenCL ICD.

[noble arch]

@radiant edge how do i close this thing

this on my old laptop

[radiant edge]

Windows Key / start button -> Settings -> Accessibility -> Voice Access

[noble arch]

ok thanks

[upbeat merlin]

Need a hand cuz no one replied to my problems

I ended up reaching 100/100 limit after dat I deleted ones dat I no longer used

My presets won't get shared in the lobby and they mostly just ended up as a screenshot

[hasty tide]

hi

I played this on my PlayStation 5, I deleted the game 7 months ago and with the new update I downloaded it again. Surprise! I log in to my account on the same America2 server, my name is there, I log in and it tells me to start from 0 and change my name because it is already in use. Why has this happened to me?

[pale mural]

this is pc discord, no ps.
both has their own discord, their own bugs, and their own policy + publisher.

for your problem, they had server merge, but the result was not nice.
you need to enter each server at your region, 1 by 1, to find your old character.

[noble arch]

@radiant edge should i install this

@radiant edge what shoould i do

[radiant edge]

It's hard to say what it is specifically. The name includes firmware, so it's likely a motherboard update "of some sort" being pushed via Windows Update.

Either way it's already installed pending restart, so you should restart given the update is scheduled to run (or may have already ran) as is.

[gentle sonnet]

Hello where to find contact for a account that keep logging after 1 year?

[radiant edge]

I note that you asked for a contact email in the tof-general channel. All contact details for ingame support (including for out of game contact, such as by email) are listed under #game-support .

-- This would be the recommended route to go if you cannot access your game account. Customer Support should be able to either assist you in account recovery, or finding the correct account credentials.

[noble arch]

@radiant edge how do i know whats making my cpu go to 100% usage

@radiant edge please help i did a fresh stock windows 11 install as well

with oem apps and drivers

[radiant edge]

It's no longer clean in that ASUS' software is installed. Try removal of the ASUS software and see if the load drops. Alternatively, you can wait and see if this is only temporary.

Logically it has to be something installed shortly after the fresh slate.

Anyway, Task-Manager should usually be sufficient to test.

The set of software that can cause the load would be low though.

[noble arch]

its also been at 100% load all day too

[radiant edge]

Then you'll need to dig around in Task Manager, sort by load, and go from there.

[noble arch]

wait theres a diagnosstics menu in the myASUS app

[radiant edge]

This is not clean. There's two partitions still like before. Is this that modified Windows image -- with Storage Spaces?

[noble arch]

no i found out that its the way windows is formating the drive

@radiant edge

[radiant edge]

I've never seen Windows format a disk like that. Are you certain of this?

[noble arch]

yes

[radiant edge]

I can't provide help then unfortunately. It's unknown territory to me.

Windows likely won't function correctly on that small a partition.

[noble arch]

as it doesn't show the other storage drive in the Bios

[radiant edge]

Ah, so the drive was not cleaned and not repartitioned.

Generally you'd use diskpart to 'clean' the partition table and reset the drive first.

[noble arch]

its gone

[radiant edge]

Did the store perform this setup and tell you this is how Windows configures the drive?

[noble arch]

yes

[radiant edge]

They're not telling the truth unfortunately.

[noble arch]

but i told them not to mess with the partions

i've done many windows 10/11 installs before and i know that windows doesn't format a drive like that

[radiant edge]

Right, this is abnormal and I expect a custom "image" that they didn't even install.

That they simply 'restored' to the machine.

[noble arch]

@radiant edge

[radiant edge]

Right, I approve of that thought process. ^

Making them deliver a functional system is what I'd do.

Meaning, a clean, proper Windows install, on a single partition, with no weird setup, no imaging of some pre-made image.

No Storage Spaces on the boot disk.

[noble arch]

id first need to backup my data

[radiant edge]

A proper large partition for the OS.

[noble arch]

if the did image the device correctly i wouldn't have this problems

[radiant edge]

That I agree with, and suspect.

I wouldn't expend effort in troubleshooting problems until the OS is on there properly, with a supported partition layout.

[noble arch]

ok thanks

@radiant edge which battery mode should i use as i dont know

[radiant edge]

Personally I use Balanced on my HP ZBook. It all depends on how you use the laptop.

[noble arch]

i use it little and often

[radiant edge]

Balanced as in -- charging up to 80%.

[noble arch]

yes

[radiant edge]

If you rarely disconnect the laptop, charging to 100% might be fine. If you frequently disconnect and use battery, but don't use battery power for long, then the loss of capacity may be worth it.

[noble arch]

@radiant edge my windows 11 just de-activated itself

@radiant edge help#

[radiant edge]

The image that you were provided is likely not legitimate. Take the laptop to the shop and complain.

The activation was either cloned, or very possibly illegally activated.

[noble arch]

they even flashed a beta build which i dont want

@radiant edge

[radiant edge]

Yep, putting Insider Preview on a system is not desirable, and not something the shop should've done. Take it back, have them correct it. Tell them to stop using their internal "imaging" tools and to provide a real / clean install.

[noble arch]

and why of all editions enterprise @radiant edge

[radiant edge]

No modifications, official disk installation.

[radiant edge]

Gut feeling, it's not legal. It's likely a KMS installation or similar.

Either way, there's too many red flags here.

The state of the system is 'unacceptable'.

[noble arch]

@radiant edge

wait what

i did nothing here

@radiant edge im confused

@radiant edge hello

[radiant edge]

I know that you'd like a solution, yet I really cannot propose much outside getting a clean install on there. I would not bother dealing with the machine as is, and prefer in your shoes to get a clean install.

You really don't know what they've done to the machine, and it's not worth your time to try to figure out.

Not addressing this (getting it corrected), will likely result in more problems down the road or even data loss.

The unknown state of the system (with potentially activation tools present), leads to more questions of what was preinstalled. Your data, accounts, privacy, etc, could be at risk. Hence, that has to be addressed before really anything.

[noble arch]

ok

@radiant edge should i check this too just to be safe

[radiant edge]

My recommendation is to proceed no further with the provided install, to get the system wiped either by the shop (cost wise) or in the worst case by yourself, then to alter any account credentials that you touched with the system.

Microsoft Account -- minimally.

Any games that you ran, emails, etc.

If the shop doesn't provide you a legitimate copy of Windows, I would consider contacting Microsoft Support to report the incident.

[noble arch]

ok i have already contacted microsoft of this

also windows calculator keeps open by itself

@radiant edge

[radiant edge]

Best bet is to shut off the machine, and wait until anything on there has been purged.

Especially, make sure that Discord and other services are not logged into on there.

Afterwards, disconnect sessions, change credentials.

[noble arch]

but i need this laptop for collage though @radiant edge

[radiant edge]

I understand, yet the scenario you're painting makes the machine a severe risk to operate.

[noble arch]

plus its now my only device

[radiant edge]

If there's no potential to have the shop wipe the machine, and you need it right-now, then I'd see if you can produce a Windows Install Media on another system -- then use that to wipe the machine (clean install). Fully destroy all existing partitions-

--> If the BIOS has an SSD "Secure Erase" feature built in (some do), use that to wipe the disk before using the Windows Installer.

[noble arch]

ok

[gilded idol]

Been stuck like this for half an hour now. Anyone know of a fix or the cause?

[gentle sonnet]

Tysm!

[noble arch]

@radiant edge i got a replacement device

@radiant edge is that a good option

[novel arch]

anyone have a fix for download just stoping? I can't download it for 2 hours now

[novel arch]

you got a fix?

[gilded idol]

Yeah, unfortunately I got a bit impatient with all the possible fixes i could do. So I just went and reinstalled 😅

[novel arch]

and it worked?

[gilded idol]

Yeah

[novel arch]

lol then imma do the same

for the past hour the download regressed

from 12% to 9%

[waxen needle]

I'm having the same issue here :'

If I intend to uninstall the game and then reinstalling via Steam, can I still login with my credentials later on?

[hasty tide]

Your stuff is saved on steam, no?

[waxen needle]

Not sure :/

been playing using the launcher just like usual? but not through steam

[hasty tide]

Oh..

Well then I can't say

[waxen needle]

It's been a while 😦

[hasty tide]

I only know if your stuff is linked directly to your steam account, it's saved

The amount of times I reinstalled Honkai Impact 3rd and kept my progress is crazy

[hasty tide]

Many ppl are facing this issue rn

[waxen needle]

I saw someone mentioning about uninstalling and then just reinstall. Maybe I should try that approach instead

[hasty tide]

Yeah

I assume you have your account data?

At the very least, it'll be all saved on there

[waxen needle]

Yeah I do have my account data

Gosh it just stuck around 2 ish Gb and went back to 1 Gb and just like that

[hasty tide]

Poor you

[radiant edge]

Various sign-in methods are loosely associated with 'game-accounts' (linked), where your Steam Account is used the same as any other sign-in method to a game-account.

For clarity, yes, you can uninstall the Standalone version, reinstall the Steam version, log into your game-account, and all of your characters would be intact. Similarly you can reinstall any version of the game, move between machines, etc, and your data would be intact.

e.g, there's no risk to your characters, to reinstall -- other than if you don't remember your credentials and are using automatic sign-in.

[radiant edge]

The concern here is if the new-device (from the same shop) is installed in the same fashion as the prior. If the device came with a Windows Install that they did not provide, then that's a good option.

Descriptively you mentioned that the shop installed the OS copy, so you may find that the new system is identical.

[noble arch]

no its not

i set the new one up myself @radiant edge

[radiant edge]

Fantastic.

Then yes, that's a great option. Clean slate, and coverage for any hardware problems the first time around with the drive.

Just remember to reset all sign-in credentials for all services that were touched on that prior system. (due to the activation tools and other 'stuff' you showed)

[noble arch]

ok

[noble arch]

@radiant edge would i have engough space on my 64GB ssd to install TOF

@radiant edge

[radiant edge]

I'm confused. Prior you stated that the machine had a 1TB drive, and showed me two disks with two partitions, claiming that the Storage Spaces array was on the one disk installed in the system.

Is your fresh install back with a Storage Space and small 64gb boot partition?

[noble arch]

no its a secondary steam external ssd

[radiant edge]

Ah, alright. Either way, no 64GB isn't enough for ToF unfortunately.

[noble arch]

ok

ill just connect my other external ssd with 8TB

[radiant edge]

Couldn't you use the internal 1TB for the game?

[noble arch]

no as alway install my games on a separate sdd

[radiant edge]

Usually I wouldn't use a USB drive for games other than when out of space, as the USB controller is another source in the chain for issues.

You can of course try it, yet you'll get better performance and reliability on the internal.

[noble arch]

this how much storage the 8TB external ssd has free

i also have a secondary internal ssd in raid 1 as a backup @radiant edge

[radiant edge]

Laptop has two SSD's in RAID 1? Via AMD's BIOS level RAID, or Windows Dynamic Disks?

[noble arch]

amd bios leval raid

[radiant edge]

Either way, I approve of mirrors in general. It's never a bad idea to protect against catastrophic failure.

Make sure that you install the AMD raidxpert software and finish the initialization. The BIOS setup is not all that's needed there. (if not already done)

[noble arch]

i already have the software that was the first thing i installed after setting up windows 11

[radiant edge]

Great!~ Most people wind up overlooking that and assume they have protection.

[noble arch]

also i enabled bitlocker drive protection

[radiant edge]

^ That I wouldn't advise, unless you're concerned with theft of the laptop.

[noble arch]

i am

[dreamy sedge]

Just got stuck in the doorway and couldn't get unstuck. I had to cold bout the game. Not sure what happened.

[mystic tapir]

Been like this for the past hour or so

I'm not sure what to do; people have said to uninstall and reinstall but that option's now disabled via the launcher because it's stuck like this

I'm thinking about closing the launcher and starting it up again but I'm worried that'll do something bad to it

[mystic tapir]

Never mind that, I just had to restart my computer and the option became available. Now I'm going to try the uninstall and reinstall method

I'm wondering if this all started because I tried to install the update when my laptop didn't have enough space for it

[mystic tapir]

It worked; I'm in the game

[burnt steppe]

I can’t claim my crew’s rewards since 2 weeks ago 😭😭 the icons look the same too

[noble arch]

@radiant edge as did a fresh install how do i transfer my windows 11 pro activation key which is linked to my microsoft account to this laptop im using

wait never mind

i just had to clone the image from my custom built gaming pc

[lucid leaf]

How good do a mini pc need to be for tof

[noble arch]

well first it needs a lot of storage space

[lucid leaf]

Lol

I have 8tb nvme

I mean im a pc gamer though but in some instances im thinking to go minipc

But i dont know how good mobile apus/ igpu are for these kind of games

[median nexus]

steam version started crashing at 99% after the server menu (used to work just fine like an hour ago)
first crash was when I was in game for a while then the crashes at 99% now
I verified game files too but it still happening
how to fix?

ok so I restarted my pc and it stopped crashing at 99%
ill update if it start happening again ^

[median nexus]

crash continues... again first crash was after 20-30 in the game (was just afk)
this time doesn't seem to crash at 99%
need help

[radiant edge]

Are we talking one without discrete graphics? Or with? Small PC's like the Minisforum Neptune with discrete GPU's would perform excellently.

If integrated graphics only, I'd aim for a Ryzen system with a 680m or 780m. (6000 series or above) Preferably stay away from "U" series chips, and look for systems with a high TDP [65w] if integrated graphics.

[radiant edge]

Since you've a crash that's persisted through reboot, started recently (not directly on the game update), and was not resolved through a reinstallation [odds of corruption very low] --

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Update: Very likely defective RAM, which will be tested with memtest.

Hopefully we're not dealing with hardware degradation, yet we might be here.

[radiant edge]

Usually nothing is required, long as the edition of Windows that was installed is the same as the license. e.g, just sign into the account and wait for activation. {at least when speaking of a box copy}

[lucid leaf]

yeah those minisforum things they are hot likegeekom or something

i mean for games like tog i dont need to use a power eater like i have now -.-

when i play tof it eats 300w

and my gpu is in undervolt + chill

like it lower fpps to 30 in idle

[brazen bronze]

how do i stop my fame from freezing

[tight flint]

Hello im having fps spikes and high cpu usage

[sonic nexus]

hi
someone know how to unlock the account when you teleport to other side and the game kick you ?
yesterday i teleport from the central laboratory for go to network city, i teleport from there to domain 9 and the game just kick me from the server on that moment i think was something with the server i try on a different hour the same and today is same i can´t login in because this anyone can help me to log in or check what happend
thanks

[pale mural]

if on pc , try to restart your modem router and use 1.1.1.1 / 8.8.8.8 as DNS at your windows network adapter setting.
if on mobile device, test with other wifi network, or switch to your mobile data, in short try with another provider.

[pale mural]

hard reset your client by deleting content of :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

then open launcher , top right menu -> system -> set dx depend on your gpu, if support raytracing / dlss, got with 12, else 11.
then at game, don't forget to pick correct server name 1st before entering game, will need to set everything again tough

test if the game still suffer high fps / cpu usage even at lowest setting.
if yes, check your other running background apps, specially windows update or ms store update.
Also check if your pv have these listed apps or extra anti virus outside windows defender.
#technical-help message
#technical-help message

[tight flint]

i dont have extra antivirus

[pale mural]

then hard reset the client, $userprofile% folder is shortcut name for user/<your pc username> folder.
appdata by default is a hidden folder.
you can just copy paste those folder address to windows explorer.
also did you use up to date gpu driver ? check with the manufacture nvidia / amd

[tight flint]

yes i use steam

ands i recently updated my gpu driver

windows update is also to date

[pale mural]

after hard reset the client, try with turning on / off steam overlay.
maybe that's the cause of the issue.

[tight flint]

i dont have activated that

on steam

[pale mural]

what's your pc spec ?

[tight flint]

Intel core i5 12 th 8gb ram nvida rtx 2050 4 gb

[pale mural]

for now, my guess is bottle neck at RAM department.
this game alone can cost you about 4-5 GB RAM.
windows already taking large amount of RAM on its own like 4 GB when idle.

[tight flint]

so what i can do

if i do hard reset that folder does that mean that it will dowload all the game again?

[pale mural]

open device manager , open display adapter, is your nvidia the only one listed there or there is an onboard gpu listed there as well.
if there is you might need to setup the game to force using your nvidia

no, hard reset means reset all in game setting, no need to redownload the game.
but will need to find your old character at server selection and set every in game setting again though.

[tight flint]

%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ i delete the contentn inside or the folder itself

[pale mural]

yeah, there's a chance the game ended up using that onboard intel too

• open NVIDIA Control Panel
• find manage 3d setting -> program setting -> select a program to customize
• go to your steam TOF folder, find QRLS.exe ( it's the game exe, under TOF/hotta/binaries/win64 )
• select it
• then find next setting at control panel -> select the preferred graphics processor for this program -> select your nvidia, high performance if possible.
• apply it and restart the pc just in case it won't apply correctly.

but if this still cause high cpu/fps problem, you need to address that RAM issue, which basically, add more RAM.
enlarging windows swap file can help, but if you're not on SSD it will cause your windows loading longer.

[pale mural]

just the content, the game will re-create the content when started

[tight flint]

i have ssd and put all high perfomance

[pale mural]

window search bar -> type edit environment variable -> open the option available.
open advance tab -> find performance -> setting
open advance tab -> find virtual memory -> change
remove checkmark at auto manage paging file, read below about recommended and currently allocated.
which on is higher choose it as initial size at CUSTOM size option. ( or if you still have large space at your C:, you can increase the value by 50% )
then double the number and write it as max size.
apply and restart your pc.

[pale mural]

if want to revert the change, add checkmark back at auto manage paging file, and restart pc.

[radiant edge]

What's the category that the percentage is showing for? CPU utilization?

[tight flint]

more tan 50% in tower

[radiant edge]

If that's what it is, and I had to guess, my first question would be if memory compression is still disabled (per our prior chats).

[tight flint]

what is that

right now im wachting stream on discord and playing same time nothing more

[radiant edge]

Check our chat history, but in jist -- Windows can "reserve" the last 10% of RAM for a compressed swapfile stored in memory as a tiered swap before the swap on disk is used.

[tight flint]

and steam client opened

[radiant edge]

This can be a double edged sword and counter productive in that compression and decompression cause a severe CPU hit. It also removes memory from being usable whenever you're memory tight.

[tight flint]

these are my game settings

[radiant edge]

By the sound of the feature, you'd assume that memory compression is inherently good, yet there's situations where it actually hurts performance.

[tight flint]

currently on network map

[radiant edge]

Anyway, one of my prior suggestions to you (due to being on 8GB) was to try disabling that feature through powershell (you'll find that in our chat history). I'd check that it's still disabled, and if it's not, see if that positively impacts performance to shut off.

[tight flint]

how do i check that

and is dangerius?

[radiant edge]

Is it dangerous? Not inherently.

[radiant edge]

PS C:\Windows\system32> Get-MMAgent


ApplicationLaunchPrefetching : False
ApplicationPreLaunch         : False
MaxOperationAPIFiles         : 256
MemoryCompression            : False # <---- This one specifically.
OperationAPI                 : False
PageCombining                : False
PSComputerName               :

-- Via PowerShell.

To disable it, to recap:

From an administratively launched powershell: Disable-MMAgent -mc

You can always re-enable the feature (Enable-MMAgent -mc) if there's no impact, or a negative impact. Reboot the system after making changes.

[tight flint]

what do you mean with i herently

[radiant edge]

The worst that disabling memory compression causes is extra writes to your disk (for swapping). I wouldn't expect this to cause problems unless the SSD is packed to the brim / out of space, and the drive's wear leveling can't function.

For the record, every SSD that I've owned (of those that died) has failed before hitting its estimated write limit. (from other means)

[tight flint]

so is not recomendable doing this

[radiant edge]

I would recommend it personally with an SSD. Memory Compression is more a feature for machines with slow mechanical disks.

[tight flint]

i do have ssd

[radiant edge]

When a system has 8GB of RAM, hypothetically assume that a game 'could' fit in those 8GB, but just barely. If compression is enabled, then the OS takes a reservation, the peak usable memory actually is decreased, and that game no longer fits.

This causes swapping (to compressed memory), and actually slows things down.

Hence, I call it a double edged sword.

It's a good idea in premise, yet in practice is not guaranteed to help performance.

Memory Compression was introduced mostly to help back whenever systems were still primarily sold with mechanical disks, and it indeed does for those machines.

Anyway, all the other features like PageCombining I'd leave enabled. Don't follow my machine's example.

-- Another thing that "might" help (with an SSD) is disabling the SysMain service (under services.msc). This is counter intuitive, yet SuperFetch / prefetching might cause additional swapping whenever the system is low on memory.

[tight flint]

i heard that is recommended diasable these ones

[radiant edge]

For anything that you speculate is account related, you'll need to #game-support . It'd be ill-advised to allow anyone else access to your account for testing.

If you have any other devices (mobile or otherwise) and can install to another system this would be a good idea to rule out hardware.

Just to make sure I understand though -- you were booted, and are unable to get back into the game at all. Immediately disconnected with a "Disconnected from Server" type prompt? If that's what you're seeing, it's probably connection related. Try resetting all equipment like Gespenst suggested, and then tethering a cellphone if you're able to, or logging in with the game installed on a cellphone. In either case, be it account related or connection related -- contacting support is a good first step here.

[tight flint]

no disconection is not my problem

[radiant edge]

Responding to a diffent person there.

[tight flint]

oh i see

[deep vessel]

trying to update the game but my launcher stopped at 90 percent with 0 KB/S speed?

i restarted the PC and now it is at 33% with 0 KB/s

[sonic nexus]

no messsage of error just stay like 90 % load and back me to select the server where i have my pj i always use 1.1.1.1 dns i send a ticket to support on the web page

just this and no message error just go to selection of servers

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
there should be latest log not written with random number, dm it to mod @radiant edge
it might related to failure loading in game asset rather connection issue.

if you have other antivirus outside windows defender, chance is your game file is corrupted.
adding the entire game folder into its exclusion and then attempt to repair the game files should work.
but this depend on what the log said during that 90% loading.

[sonic nexus]

i will dm i see different errors on the end of the load

[pale mural]

the launcher is still relocating /calculating disk space.
when the speed down to 0 kb, open task bar, check if there is something work at background, like cpu load / disk space load / ram load

[sonic nexus]

i only use windows defender

[pale mural]

if you ended up with error message, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes

and zip latest crash log to mod as well, that should provide more clues.

[sonic nexus]

i don´t have that folder

[pale mural]

check windows event viewer.
windows search bar -> type event viewer -> windows logs -> application or system, find timestamp related on when the game was failing to load
if any, screenshot, and zip them as well.

[sonic nexus]

on dm right

[pale mural]

yes

[noble arch]

@radiant edge look the same key worked on my windows 10 pc

as the key i used on my win 11 laptop was a win 10 pro key

[radiant edge]

Looks like you're on a Ryzen 1600X, 16GB of RAM, 6700XT. This should be a relatively capable system (expected to be able to load in without problems), though I do note that over half of your memory is occupied from the getgo before the engine fully loaded.

Connection does ultimately timeout: [2024.08.07-22.15.07:515][ 93]LogClientSDK: Error: connection timeout(225), break this connection! -- yet it does take a long time for that to happen. I see some signs that might indicate the machine is out of memory in that log, yet that really shouldn't be happening.

-- I'll respond to your DM with instructions to capture an msinfo export. Probably we should look into why that idle memory usage is so high and the software state on there.

That there's a QRSL crash recorded in the event viewer is also "interesting" {normally exception handling should capture the closure and record a dump, which doesn't seem to be happening}. The game doesn't fully close each time, right? The engine logs seem graceful.

[sonic nexus]

Ryzen 1600 AF xD

[sonic nexus]

This is because I used different programs Firefox use 3 to 4gb system is like another 2 to 4 gb

I have 32 gb ram but 2 modules die I need to do RMA I am frontend developer I use aloot of ram all the time but this never give me a problem with the games

I am not on my house I will be on 2 hours and send you msinfo

[radiant edge]

Ah, perfect -- so you don't need a writeup {export preferred over save, mostly want to see what's installed on there}. Roger that.

How long would you say that it takes the loading screen to reach 90% before it stalls there?

[sonic nexus]

30 seconds maybe 40 the game is installed on mechanic HDD later stay like 5 minutes and back to selection of server don't say any errors

I was thinking to install the game on my phone and see what happens there my phone don't have enough power for the game but I can do it like 10 fps xD

[radiant edge]

Any SSD in there that you can try moving the game over to? 30-40 seconds "should" be fast enough that the load succeeds, but anything reaching up to a minute is in the range where system performance might be a factor.

e.g, where the client takes long enough to load in that the server effectively 'gives up' by the time the client is ready.

Assume that closing all those browsers doesn't make any impact, yet I'd also try that if you haven't already (terminating everything in the background outside of the game). [more free memory for Windows to throw at disk cache]

[sonic nexus]

I can move the game to a SSD I believe i have enough space windows is on a nvme SSD

[radiant edge]

That'd be a big help in just ruling out if there's any potential that it's load-speed.

[noble arch]

@radiant edge my 2in1 laptop seems to be stuck in tablet mode

like this

even though my touch cover keyboard is attatched

@radiant edge

what do i do

@radiant edge i cant get my surface pro 2 out of tablet mode

help

[noble arch]

@radiant edge hello

@radiant edge for reference this is what touch UI mode looks

but i have my keyboard attatched so it should be smaller

[radiant edge]

I have no experience with WIndows 11's Touch UI or tablet behavior. If the keyboard and mouse being docked don't switch back, I'd have no idea how to troubleshoot automated switching. Windows 11 removed (to my understanding) the manual 'button' for switching the behavior in the CP.

Quickly searching on forums, people propose this:

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\PriorityControl“ /v ConvertibleSlateMode /t REG_DWORD /d 1

https://learn.microsoft.com/en-us/windows-hardware/customize/desktop/unattend/microsoft-windows-gpiobuttons-convertibleslatemode

Yet that'd have consequences if you want Touch UI. {in that it does nothing to fix the automated switching}

[noble arch]

wait there is a option in taskbar settings

[radiant edge]

I'd reiterate that "Preview Builds" of Windows are going to routinely have problems. You'd have a much better experience with Windows likely on non Preview.

Or rather, if you run a beta OS, you are a beta-tester. There will be bugs.

[noble arch]

found it

@radiant edge

@radiant edge i forgot i made this to do with touch ui feature

@radiant edge

[spice wyvern]

can't do the event

searched for the quest but didnt find it

[pale mural]

you need to have access to latest map.

[spice wyvern]

and what is that?

can you show me where it is?

[pale mural]

open your world map, can you teleport to map named 'NETWORK' ?
this is gameplay issue.
you need to do main quest until fast forwarded at asperia, which will make you jump to vera.
once at vera, do another main quest till you are told to sleep at mirroria hotel.
then open menu -> terminal -> story -> select last map