technical-help

[radiant edge]

Not saying that it's necessary, nor that you need more space persay. If there's a bug, you may be be able to bypass it with 'more' though.

[elder basin]

It's alright! Guiding me to where I can open a ticket was really helpful – I was at loss for a while, thanks so much!

[uncut rampart]

i tried that even restarted my whole pc factory reset didnt work xd

[vague granite]

Meanwhile a new accounts work but prob also auto blocked once bill expire

[radiant edge]

The most nuclear option of them all. If that doesn't work, it for sure ain't software. Thanks for spending the time to check that though.

[radiant edge]

Ditto on checking new accounts.

[uncut rampart]

i just logged in today the store is working for me now

Finallyyyy

T_T

[vague granite]

pc version?

[uncut rampart]

Yep on steam

steam finally worked for me xd

for the store 🙂

[vague granite]

Maybe they read my report

[vague granite]

Nvm, still don't work for me. Everything same

[uncut rampart]

so i figured why mine wasnt working

Dear Wanderer,

Thank you for reaching out to the Tower of Fantasy Support Center. We are delighted to assist you.

If you encounter this prompt during in-game purchases, it may be due to frequent changes of login devices, multiple logins from different locations, unsafe payment environments, or third-party purchasing. The main factors are usually frequent changes of devices and abnormal IP changes. We suggest you try making purchases using your regularly used login device and maintain stable regional information for the device.

this what they said

to me

after i didnt do that and wait while it fixed for me

[uncut rampart]

this what fixed for me

so after i tried logging in different devices or have my friend check it out for me wont work for them i played on my main pc and main steam account waited whole day and it finally worked for me

[uncut rampart]

so i found fixed for me after they replied to my customer support ticket like you reccomended thank you ❤️ for helping me

[vague granite]

🤷 using only 1 device always with 2-3+ days reboot & nothing

[uncut rampart]

hmm

then might be different problem then what i had

[vague granite]

And I wonder that should to do people with not fixed IP now?

[uncut rampart]

when did stop working for you?

[vague granite]

After upgrade

[uncut rampart]

mine stopped working for me when i logged in to different tower of fantasy account like my friends to use my steam funds to get them something it stopped working for me entirly till i logged out and logged back in for me waited 2 days

[uncut rampart]

was tower of fantasy update or pc upgrade?

or did you like linked your account like tower of fantasy level infinte account merged?

[vague granite]

I did bought pack a 2 days before upgrade, after that I only reboot pc, installed upgrade & when I did try - that come from nothing

[fair geyser]

Are you guys able to log in to TOF using facebook? I cant login. i tried it both in PC and iPad. seeems like theres an issue with facebook something...

[uncut rampart]

i dont use my facebook account after meta quest thing they banned my account for something i dont use i didnt do xd but if it facebook issue it could also be on facebook end

yeah its on facebook end

you have to wait till they fixed since looks like they know of the issue

[uncut rampart]

you use the steam version like me right?

[fair geyser]

hopefully it'll get fixed. i will link my account to a different bind method. im gonna cry, the lofin rewards of rednuc will not be claimed today 😦

yes I do

use steam

should I use the game client instead?

but i tried in my ipad, same issue

[uncut rampart]

is facebook your only login option or do have level infinite account any linked accounts besides facebook?

[vague granite]

Yes, I reinstall game / steam / folders but seems you did even more

[fair geyser]

thats the problem, i dont remember at all if i have linked it in my level indinite account. i got used and complacent with fb login as it is just 2 clicks away

oh sorry seems like i intruded the conversation. never mind me

[vague granite]

+even don't share my account to someone but still no access 2 days

[uncut rampart]

its fine dont worry so this happened before on facebook end it usually takes while for them to fixed whenever it enabled again the facebook login is back i reccomend connecting alternate accounts just to be safe

[uncut rampart]

okay did you also verify the intergrity of files on steam? that was option for me i did while back when i tried to update the game and store wasnt working last time but this time for me it was different issue

[vague granite]

Yes

[uncut rampart]

is it only this game you have this problem with steam overlay in game store?

[vague granite]

That security change some garbage, for note. I did ask my friend create account to test, he test & got payment window on 1st start. So he cancel operation. When he did try to buy again 5hrs+ later he's already locked

I don't have problems with steam overlay at all, I can see overlay even when I click to buy but nothing happens

[uncut rampart]

so the steam overlay works when you click to buy like tanium does it glitch like gonna open but then nothing happens?

[vague granite]

Yes

[uncut rampart]

it funny they told me to turn on steam overlay but i dont have it on after i reinstalled steam have default settings with it off but im still able to shift tab

so i dont understand that step

[vague granite]

ig steam bug

I did launch other game with those settings & overlay with payment work. Switching don't make changes

[uncut rampart]

hmm do you have any devices you can log in to steam like laptop too see if works?

or if you have friend to log in to steam if the store works for them on there tower of fantasy account then probably same issue as me

cause my friend couldnt use the store on my steam on there tof account but they logged to theres steam and use there tof and the store works for them

i wish i could help more T_T but what i did fixed for me

[vague granite]

I did try yourself for 2 days then pass account to friend & he got steam window just when my last try failed a 3 mins ago

Anyway he just relog to try again & stuck with same issue

Atm I just record from people notices with clear devices & new accounts

A new created acc also got window on 1st try & after relog dead

[hallow pewter]

Hello, sorry for the inconvenience, I'm having trouble starting the game through my Facebook account, will the problem be fixed soon?

[craggy venture]

Excuse me but if I paid USD for the currency to make a guild why when I go AFK for 90 days does it kick me from my own crew

why does it cost a limited currency to make a guild if ya'll are just going to forcfully remove the owner just for taking a leave of absense (when all the members of the guild ALSO took the same leave of absense at the same time)

so it kicked all of us from it

[pliant inlet]

I created my account through Facebook, and when I look at my linked apps on Facebook, ToF is in that list.
It also says that the link is active.
But when I try logging into the game, it says this: "This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated."
Is there a way I can log back in(I don't have anything else linked) with my Facebook, or am I locked out of the game for now?

[buoyant stump]

fix the game i can't get in

[stray dove]

Same

[radiant edge]

We understand those feelings of frustration, and we also grasp that pointing out other features in the game can (in future occurrences) preempt being locked out through multiple methods of sign-in.

That said, please remember that this is a place to be respectful of others. There are ways to word advice in such a way that it’s purely helpful without faulting individuals for hindsight. The bulk of the people who are locked out “will” likely link an alternate sign-in going forward, now that they've experienced being locked out and know that an option exists.

[radiant edge]

Very interesting, please do keep following up with support as what you're seeing is definitely not the norm here.

-- I've not managed to find a correlation yet between people whom this is happening for, however if this is an auto-lockout feature I am curious if you (and anyone else effected) could shoot me a DM [to keep origin private] with where you're connecting from, your ISP, and connection technology.

[buoyant stump]

im not taking any ban

im just can get in from facebook account

🤦‍♂️🤦‍♂️🤦‍♂️

[radiant edge]

Sadly no update that we can give at this time, yet rest assured the sign-in service will come back up as soon as possible.

[real junco]

Once it does, consider linking an email or some other method to your account, so it doesn't affect you in the future ^^

[buoyant stump]

when ican get in i'll

this game make me sick

[vague granite]

It does not matter, no? If you once canceled payment or closed window - you never get that back

[radiant edge]

I am able to cancel a payment and re-open the window. At least last that I checked, which overlapped the most recent update.

e.g, I have HAGS active on my system and routinely "forget" this.

[vague granite]

That usual not insta bugged, my 1st account stuck 1 day later after canceled operation

[radiant edge]

I'll attempt some manual cancels and see what happens.

[vague granite]

Should we activate HAGS now? 😅

[radiant edge]

Generally no. I do due to trying to reproduce bugs that people report.

Sadly, cannot test DLSS frame gen without HAGS active.

[uncut rampart]

i have mine active still i have nivdia latest model

[radiant edge]

-- Only reason that I brought that up is that HAGS causes purchase transactions to fail. {routinely}

Generally speaking, my personal preference (if anyone wonders) is to leave HAGS disabled -- given it causes problems with plenty of games.

[vague granite]

HAGS block transactions only in that game or others game too?

[radiant edge]

Any game built on Unreal Engine 4+ that relies on Steam Ingame Overlay for purchases.

It's more that it interferes with Steam Overlay.

[vague granite]

Then not HAGS

[radiant edge]

Known issue that Valve is working on.

[vague granite]

Do you use steam log-in always for game?

[radiant edge]

Generally, yes. However I also have other login methods bound for testing sake. (and that Steam can be down)

Steam sign-in is convenient namely.

[uncut rampart]

i log in through my gmail but always open with steam the only thing i sometimes log in through is when i play on my phone but mostly use steam to play log in game

[vague granite]

🤷

[radiant edge]

Either way, since people routinely report issues with Google sign-in not working, I tend to test that every few days 'ish'.

[vague granite]

Actually no idea & support dead still

[radiant edge]

Key reason that I was interested in the ISP side, and location, is if there's anything unique about your providers that might trip a fraud check.

Friends in Jakarta for example have datacenter IP's provided by a WISP {via rooftop agreements}. Non residential blocks.

[vague granite]

But that work if you use a new account 😅

if that ip blocked or provider then that don't should work for all

[radiant edge]

But yeah, just a shot in the dark there.

[stray dove]

Is Facebook login still blocked

[radiant edge]

I can't speak for how things are done on the server side sadly, if there's additive risk-scores by connection origin, or IP classification.

No idea if it'd be an all or nothing, e.g.

Anyway, since it works and stops working {with reports of starting working again after inactivity}, probably there's a heuristic being tripped. Support will likely need to dig into that more of what's going on.

[vague granite]

Anyway blocking sounds mad when ppl can use ID top up & steam super hard to steal

[buoyant stump]

anyone here can't open the game from facebook account??

[stray dove]

Nope

Still no fix

[buoyant stump]

yeah ik

this game make me sick 🤦‍♂️🤦‍♂️🤦‍♂️

[ashen cipher]

Good evening. I have a problem downloading the game again. Actually, I install the launcher and try to install the game, but it only installs a folder named 'Tower of Fantasy' with an empty launcher folder. Can someone help me with this issue that is preventing me from playing the game again, please?

[stray dove]

Any ideas when the Facebook login will be fixed

[real junco]

Usually takes a few days at best unfortunately...consider binding it to some other method once you can to avoid this situation in the future

Though, it does also mean compensation DC usually

[vague granite]

"Thank you for reaching out to the Tower of Fantasy Support Center. We are delighted to assist you.

If you encounter this prompt during in-game purchases, it may be due to frequent changes of login devices, multiple logins from different locations, unsafe payment environments, or third-party purchasing. The main factors are usually frequent changes of devices and abnormal IP changes. We suggest you try making purchases using your regularly used login device and maintain stable regional information for the device."

Holy....I actually got same copy-past after several reports xD Ig-game support a good option to contact them or here better options? 😅 That actually about nothing bcoz I use 1 device over 1 year+ 😆

[heavy rock]

Anyone have a working method for fixing the game,it is stuttering like crazy
i7 6700HQ,GTX1060,16GB ram,I am playing the game from a SSD
I tried all ingame settings but there is no effect,the game is often not accepting my inputs because of that stuttering(I don't have any ping problems,it's always bellow 50)

[echo swan]

Got stuck in here while downloading data after update, is it because internet issues?

i'm already use wifi and mobile data but still same

[stray dove]

Facebook login back up lesgo

[buoyant stump]

you can get in your facebook account??

[real junco]

???

[buoyant stump]

same here

not open yet

😔😔😔😔

[real junco]

😭

[buoyant stump]

i hate this game 😒🙃

[real junco]

It's a long one this time, what is it now, 3 days?

[buoyant stump]

2 days

when the account open dirctly i'll link the email

[scarlet harbor]

[real junco]

Yeah...it happens quite often now...

[ashen cipher]

So does anyone have a solution for this problem please ?

[pale mural]

any 3rd party antivirus installed ? kapersky , bit defender , norton , etc ?
interaction might different with each antivirus.
some will require to add exclusion to the target folder installation.
some will require for complete disable. ( complete feature disable ) @ashen cipher

[ashen cipher]

The only antivirus that I have is the one you have to dl for to play valorant

And I don’t think it’s that because I have the same problem with my laptop

[pale mural]

and what's that ? dont paly valorsnt

[ashen cipher]

Ok

[pale mural]

dont think that antivirus bundle is forced , should able to not install it.
unless you were downloading it from unofficial link.

valorant anti cheat should not interfere with the game download process.

[ashen cipher]

Ok

I think I’m gonna try desactivate most of the security fonction that my pc have

Maybe it will resolve this problem

[pale mural]

afaik, windows defender dont have problem with this game.

in case there's no other antivirus used, redownload the installer from tof official website and try reinstall the launcher.

[ashen cipher]

Ok

Thx

[pale mural]

is your device have large free space available ?

[ashen cipher]

I’m gonna try this tonight because I’m quite busy right now

But thanks for the help

[pale mural]

good luck

[ashen cipher]

Im gonna need it

[pale mural]

quit game close the launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

reopen the launcher, top right menu dropdown - system - choose dx11

test the game, will need to find your character at server selection and redo all in game setting again.

[heavy rock]

@pale mural not much difference,the game looks much better because the settings are set on high and other things are enabled but there is not much change about the stuttering problem
Every time something new is loaded,the game is stuttering(it is very visible when I glide with Rubilia)

[radiant edge]

Whenever you say 'stutters', how long are these stutters exactly? Asking on the off chance that you're a power-user and have access to metrics like frametime in some overlay.

Some amount of stuttering is normal, e.g, where the frametime spikes are say 100ms tops.

RAM looks sufficient, CPU is decent enough, and you mentioned loading off an SSD. However, everyone has a different definition of what constitutes stutter.

If you've not done so, also try comparing DirectX 11 and 12 performance. {bear in mind that both will have a different shader cache, and experience their own initial wave of stutter during shader compilation -- you'll need to give a bit of time before making the comparison}

I note that you mentioned input not being accepted, that sounds like severe stutter upwards of multiple seconds.

[radiant edge]

Empty launcher folder: Meaning that you're only getting up to the point of running the "MiniLoader"? (installer from the Tower of Fantasy Global Site)

Tower of Fantasy MiniLoader: https://www.toweroffantasy-global.com/home.html
7zip {OpenSource archive utility}: https://www.7-zip.org/

Try the following:
-- Install a copy of 7zip
-- Reacquire a copy of the MiniLoader {ToF installer} if you don't still have it downloaded.
-- Drag & Drop {right-mouse-button} on the MiniLoader executable to any free space (such as on the Windows Desktop), then use the right-click shell extension for 7zip to extract the MiniLoader.
-- Open the extracted folder, right-click on "tofMiniloader.exe", and select "Run as administrator".
-- Confirm the UAC prompt, and select to install.

See if the launcher is successfully installed this time.

In jist, "TofMiniLoader_official.wg.intl.exe" is a self-extracting archive. The self-extracting archive is supposed to unpack into a temporary folder under AppData\Local\. On some systems due to the way that the user profile is configured, the launcher either doesn't unpack properly, or the second stage of the installer (the unpacked installer) doesn't execute with administrative rights [rights from the extractor not carried over]. It can't access the installation folder to write files, and the installation process fails {silently} -- resulting in an empty launcher folder.

Generally speaking, if you can get past the initial stage (the self extractor), then everything is smooth sailing afterwards for the installation of the game.

[radiant edge]

If it persists after attempting the ^ above trick, please shoot me a DM. I'd want to collect an msinfo export from both of your systems.

[buoyant stump]

when the facebook log in fix??

i can't get in 🤦‍♂️🤦‍♂️🤦‍♂️

[fleet dome]

Fix for Launcher not launch (PC Version). My game launched after Windows repair Update.

I hope it helps.

Google search: Fix problems with your PC by using Windows Update.

[radiant edge]

Glad to hear that helped. Sometimes running all updates and trying Microsoft's repair tools does indeed help, especially in the case of corruption.

[flint ore]

why cant i login with facebook

[radiant edge]

Facebook sign-in is unfortunately not functional at this time. If you've prior bound another sign-in method then you can use the other method in order to access your game-account.

Otherwise, unfortunately you'll need to wait until the Facebook sign-in method is back operational.

[versed carbon]

just hoping it doesn't take too long, I hate to miss out on the 7 days logins

[steep fern]

Arreglen porfa ya son casi 3 días sin poder entrar

[buoyant stump]

i hate this game

since the update come i can't play it cuz facebook shi' 😑😑😑

[fading pier]

@old lichen Do you really have no influence on your contractor (FB)? it's been 4 days already...

[burnt steppe]

what happened here?

[real junco]

Facebook login is down

[buoyant stump]

since 3 days 😑

[fading pier]

I haven't been able to log in since Thursday, and today is Sunday - ok, maybe less than 96 hours, but for me it's been the 4th day.

[modern frost]

Do ToF accounts get deleted over time? Looking to get back into the game but last played right when ToF came out and its saying my account doesnt exist on my usual emails I use for games

[stray dove]

When do we get facebook working again

It's been 5days

[fading pier]

Send a ticket with a question to support.

[midnight kettle]

Account doesnt delete over time

[primal vessel]

anyone know a fix for this problem, or is this only happening to me?

[fleet dome]

from the official website

[versed carbon]

I don't think we can bind

right now

[burnt steppe]

has facebook login been fixed??

sorry for my English

[buoyant stump]

not yet

[scarlet harbor]

[pale mural]

should not, unless someone hacked your account and then delete it.
could be different login method.

[pale mural]

try changing the device display setting, while the ingame shade still off.
if it can change only for certain app, will be better.

[burnt steppe]

well fckkk

[weak canopy]

Need help 🙂 I'm stupid

[real junco]

There's no fix, you'll have to wait.

[weak canopy]

Yeah I'm cooked

[real junco]

Recommend you bind the account to some other login method when you can to prevent it happening in the future. Because it will happen again

[primal vessel]

i tried turning the graphics from max to low as well as turning off shading and clearing cache but it didnt fix it

[pale mural]

your device don't have setting to change between uhd/ hd / 1080 ?
the device display, not the game.

[weak canopy]

I can't bind because I can't log into my account:/

[primal vessel]

oh ofc i do. i also already tried this

[real junco]

Nope, not till it's up again. That's why I said 'when you can '. This is the longest it's been down for

[weak canopy]

Okay dokie I understand thanks

[buoyant stump]

when the facebook log in fix

😑😑😑😑

[radiant niche]

hellou i have been hard time even play on pc Tower of Fantasy

game keeps shutting down with no error codes and sometimes not downloading server screen

[midnight bay]

same

game keeps on 90% on loading screen

then goes back to main screen

this has been going on for almost 6 months btw

I can't get help from customer service

already tired of putting up with it

[pale mural]

@radiant niche @midnight bay what is the pc specification ? cpu / gpu / RAM size ?
Is there any 3rd party antivirus like kapersky, bitdefender, norton, etc ?
Also check any conflicting software listed :
#technical-help message
#technical-help message
#technical-help message

lastly, can try to dm mod with crash log :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod @radiant edge

[radiant niche]

intel i5 8400 gtx 1060 6gb ram 16gb

sadly i have done 3 times redownload for game

[pale mural]

any crash log at :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
or check your system for conflicting apps or 3rd party antivirus

[radiant niche]

hm hm this gona been hard dunno why Hotta\Saved\Logs not found

now i did found 1 CrashReportClient.pak

[pale mural]

it is not at the game folder, but at C:\user \ (your pc user) \ appdata folder. %userprofile% = C:\user \ (your pc user)

[radiant niche]

yeah i did scan c driver and nothing tho gona try scan again

ah i see now i found files

[buoyant stump]

whats wrong in this shit** game

not fix facebook account and not log in in any socal media account 😑😑😑

just freeze screen

[radiant niche]

oh my alot crash reports on files hm hm

[pale mural]

zip them and dm them to mod

[radiant niche]

thank your time @pale mural

[pale mural]

hope can resolve at your end.... usually your error is related to network being broken. ( connection to server is unstable )
but also can be triggered by unable to load in game model, either gpu driver issue or using normal hdd storage but with require defrag status.
either way, wait for mod to dm you back, might find something else.

[real junco]

The Facebook issue isn't the fault of Hotta, it's an issue on Facebook's side of things

[buoyant stump]

but why all the game i can log in from facebook only tof i can't

[nimble gazelle]

how to solve it?

[real junco]

No solution, you'll have to wait like everyone else for them to fix it. On day 6 or 7 now...

[midnight bay]

fixed my issue by getting rid all of inventory

recycling my gears into crystals

weird problem

seems having too many gears in your inventory makes your connection weaker

[lone lodge]

There's actually a problem about the anti-aliasing.

I can see some pixels even with TAA activated on tower of fantasy open, and i dont know what to do to remove these pixels from the game

I tried everything, trying to config on Nvidia control panel, using SMAA instead of TAA and nothing

Can someone help me with it?

In other games its working normally

But only tof that happens

[radiant edge]

@radiant niche

In this case, it appears that all of the provided crashes were caused by Bitdefender's hooks. {An exclusion will probably get everything working stable}

[radiant edge]

Since you mentioned NVidia, have you already tried using DLAA? I assume that you're trying to shoot for maximum quality whilest eliminating jagged edges.

Is there any way that you can take a screenshot and highlight / circle what you're seeing?

[radiant edge]

More equipment translates to more character data, which does increase the amount that's transmit in the initial character exchange {load-in}. Not a guarantee that it's connection oriented of course, yet this observation does tend to hold for people who have issues signing in -- whereby the more clean the character (e.g, a fresh character), the greater the odds that they can get in. {routinely described as a claim that every world works in a region except the one containing their main character}

For clarity, you should be able to sign in even when the inventory is packed to the brim though, and on a late game / well established character. Odds are that this will continue to happen if it can't be narrowed down what the actual culprit is. It'll be either on the connection side, or the system's performance.

If you have a cellphone with a data plan, and you're on landline Internet. A good idea is to try (next time this happens) seeing if you can sign in with cellular data (tethered to the phone).

-- If you can, this very strongly points to the problem being on the connection side. If it comes and goes erratically [days you can log-in, and days that you can't], that also leans towards connection.

[lone lodge]

My gpu actually is a 1050TI

[radiant edge]

Ah, so DLAA wouldn't be an option here. Gotcha.

[lone lodge]

there's a thing

before i got into windows 11 the TAA was working perfectly

after i get to windows 11 the TAA didn't work on nothing

formatted my pc to windows 10 and still nothing

[radiant edge]

If it worked before Windows 11, one thing that comes to mind is that Windows 10 had HAGS disabled by default.
Ah, scratch that if you already returned to 10. Still worth checking the status of HAGS.

Start Menu -> Graphics Settings {search} -> Hardware-Accelerated GPU scheduling

[lone lodge]

gonna try that

[lone lodge]

wait i think i have it activated

[lone lodge]

i think i have it activated and it doesn't work

but im gonna see if its activated, cause i dont remember activating it

[lone lodge]

Also what does HAGS do?

[uncut rampart]

Facebook should be up for everyone now tho my friend said they can log into Facebook now

But she’s now connecting/binding her account to other log in methods just in case it happens again

[radiant edge]

In theory, enabling HAGS improves frametimes, reduces stutter, and improves performance under load sharing situations where multiple applications are using the GPU in tandem. In practice, it can harm performance.

[radiant niche]

Ty once more for helps so far its now working with no problems anymore

[real junco]

Yeah, no?

[uncut rampart]

Hmm strange she said it working for her when she logged with Facebook

So I don’t know 🤷 maybe cause we’re in different regions?

[real junco]

Could be I guess. Some others will have to test it out ^^'

[radiant edge]

It may well be region specific. Just now is the first time that I've personally heard of people getting in throughout the week.

[lone lodge]

Hmmm that still doesn't solve the problem with TAA itself

Im playing at my monitor with 1920x1080

But even with that beforehand my monitor before going to win11 its still strange

[radiant edge]

Beyond the performance implications, HAGS is known to cause other problems as well. Though it sounds like you've already tested and there was no effect.

[lone lodge]

Ye ye

Im gonna test by turning off

When i'll go home i will test it out

[uncut rampart]

You have nvidia? Anti for me and raytracing I had get GeForce experience app to update it and enable on games now

[lone lodge]

Yeah i have it

Hmmmmmm now that you mention it

[uncut rampart]

It also has setting to enable on the game setting for it

I had to same for my boyfriends pc I got him😂

But if you already did that then idk I just wanted to pop in say what fixed mine and his

[lone lodge]

I never used GeForce experience and i didn't used my account for it lmao

[radiant edge]

TAA normally functions just within the game on its own, and without any settings in Geforce Experience. However, driver updates certainly could impact any feature.

If it worked in the past, and no longer does. One explanation might be if you just were on older drivers back before Windows 11 was installed.

e.g, going in the reverse direction might be worth testing.

[lone lodge]

I've installed the latest driver on my gtx 1050ti

[radiant edge]

Right, this time around (presumedly) you're on the latest. Back when TAA functioned for you, you might've been on an older release such as R537?

[lone lodge]

Im gonna test what queenziella said before

Test if it works

[uncut rampart]

also if Nivdia control panel works that way too

https://www.nvidia.com/content/Control-Panel-Help/vLatest/en-us/mergedProjects/nv3d/Tips_for_Setting_Antialiasing.htm#:~:text=Select Enhance the application setting,4x" through the game menu.

Shows where to enable it^^

[lone lodge]

About that, when i changed my 4600g vega 7 integrated gpu to my GTX 1050ti gpu driver it worked pretty well, and thats before i got into windows 11

So i didn't know if it was R537

[lone lodge]

its activated

[deft depot]

You know why my chat I write to you doesn't let me send a message?

I already solved it, I changed the language and now it leaves me

[lone lodge]

without TAA

TAA at 1.0 resolution scaling

still the same

i can see the pixels on the model

dunno what to do

gonna try to use the localappdata

solved it

i changed the GameUserSettings on localappdata

it was this little cutie here that is making TAA not work

anyways, @radiant edge thanks for trying to help about my problem.

[uncut gust]

llebo 5 dias sin poder conectarme algun consejo para solucionarlo ?

[weak shuttle]

I can't use the chat, I always get this message when I try to use the in-game chat

[zenith lion]

What can I do I don't can log-in to my Acc?!?!

[pale mural]

try with in game setting -> unstuck.
until this bug is fixed by dev or whatever happened to chat server, need to do that everytime.

facebook is broken as login method.
facebook broken frequency is about once a month or two months.
recommend to not using facebook as login method, if you are starting, either use google / steam / basic infinite pass login.

[zealous kestrel]

@ Hotta let me sign into my account WHEN THO

I uninstalled and re installed several times already

[pale mural]

you are using facebook login ? if yes, will have to wait until facebook / hotta or both solve the problem

[weak shuttle]

it works XD

[zealous kestrel]

No just regular email log in

[pale mural]

regural email login ? using infinite pass, there should be no problem.
is that on device ? if so what is the device model ?

[zealous kestrel]

iPhone 13 Pro

[pale mural]

6 GB RAM, should be play able... but not sure if incoming patch will make this device absolute.
3.0 raised the system requirement, making 6 GB can crash due to prolonged play or when entering domain9 with full /high setting.

on unable to login problem, check your network.
either restart your wifi router or try using different wifi network or use mobile data, as long as each have different internet service provider.

[zealous kestrel]

My phone is still considered one of the newer models didn’t have any issues with it till today

Memory shouldn’t be a issue either I hit the TB model

[pale mural]

yes it is, until the dev decide new system requirement.
not the memory space for game files, talking about RAM size which is different.

anyway, check the network for now if unable to login or when you are thrown into login screen when at 90% loading progress.
restarting the device and make sure there are large enough free space also helpful.
will need at least free space as same as the game size, because when an update happened, usually will require patch download almost same size as the game file.

[zealous kestrel]

I was literslly able to get on today tho lmao think my phone model is fine Hotta just needs ti get their shit together

Before they loose more of their playerbase then they already have

[hasty tide]

Chat World disabled ????

[pale mural]

no, an in game bug or server.
use in game setting -> unstuck

[hasty tide]

Thank you !

[calm bough]

hey guys. for some reason the game keeps telling me that my account is a underage account and i can only use quickchat instead of typing even though i am literally far beyond being underaged for this game. this started happening right now when i entered in this game

[calm bough]

i suppose my issue is the same as the person above?. because it doesnt make sense at all for you to not even be able to chat because of something weird like this

already found the solution

it was the same issue as the guy above and i fixed it the same way

anyway back to my gaming

[muted dock]

Many have problems with chatting ingame. I always have to change my language to a other and than back to the one I normally use

[solid tree]

Does anyone know how much storage u need to dl? I literally have 50 gigs and it says it's not enough

[willow ingot]

My game is ~74 GB

[solid tree]

Ohhhh

Sure thank u

[lone lodge]

about of 75gigs of storage

when 4.0 arrives, we believe its gotta be a bit more

[hasty tide]

I found a bug

Idk why the last year i got same when i got tped from innars to aesperia/vera now is appearing in domain 9

[lethal swan]

hey everyone just a quick question, how to i reply to the ingame customer service?

[hasty tide]

Also got a video but size is 240MB and i dont had 5 dlls to buy nitro

[tight wraith]

guys i try to log in my account (facebook) but it says this??? anyone know how to fix

[buoyant stump]

nth can we do since 6 days like this

[tight wraith]

bro what

[wet rose]

its already 8 day, error since 2 may

[pale mural]

write it at #1220745418296529008
try adding more detail like from where ( certain location rather just a map name ) and to which teleporter ( also certain location ).

[pale mural]

pc size us about 74ish.
but be aware when large patch hit not only it will increase but the patch process itself will require large empty space almost same size as the game to proceed. ( the unused space will be returned but you need large free space to start the progress )

pc steam is more comfortable to use for patching and download process compared to basic pc client.
if this is your 1st time playing, use steam.

[lethal swan]

Anyone?

[buoyant stump]

when this shitty game fix the facebook log 😑😑😑

[tight wraith]

ohhhh so everyone getting this problem rn?

[buoyant stump]

guys the facebook log in fix it but i don't have my account what can i do??

[pale mural]

you meant character ? just click the server name top of enter button to open server selection screen.
should find your old character.

[wet rose]

its fix already

[oblique tulip]

I tried to log into my account but it says account doesn’t exist but I had my account ever since Launch day

[quaint bane]

Hey hey

I can't get into servers

[tame thorn]

I accidentally started a new game when creating my li pass and now I can't link my existing acc to it. Is there a way to delete the new one and link the old one?

Or link my old one to google or something else? I have fb login rn and don't want to have problem again...

[brittle zodiac]

Why does the game crash 3 minutes after I load in, every time?

[burnt steppe]

is facebook login back?

[patent kayak]

the title from defense breach is lost and never gave me the correct title Angel vanquisher was reclaimed but Beast vanquisher was never issued

[pale mural]

you can try it.
should already be resolved, if not, make a report at #1220745418296529008
be sure to bind to another login since facebook is often broken like once a month or 2 months.

[pale mural]

need to ask support for that : [e-mail]
to bind your facebook to the other :

• if playing via mobile, go into the game, open in game setting, choose most bottom option -> compliance, the menu should be there.
• if playing via pc and using basic launcher, open launcher, login using your facebook login ( press facebook logo ), then top right menu -> account, the menu should be there to bind to google or something else.

[pale mural]

you need to provide more detail.
from what platform ? pc or device ?
what is the pc specification ?
what is the device model ?
which part you stucked at ? cannot enter game to even arrived at new announcement screen or cannot enter game after pressing enter button

[pale mural]

what is the platform ? pc or mobile ?
if pc, what is the pc spec ?
if mobile, what is the model ?

[pale mural]

you sure using correct login method ? there are various of them.

[oblique tulip]

Yeah I always use my Gmail account for it

[pale mural]

mmm, did you ever uninstall tof from your device / pc and then open playstore library and then remove it ?

[oblique tulip]

No I stop playing tof for a while so I decided to hop back on it and then it says it doesn’t exist

[pale mural]

your best bet is to contact support directly : [e-mail]

[brittle zodiac]

pc
i5-8600k
amd rx 570 4GB
Last time I played a long time ago, same set up and it did not crash after every time I tried opening my backpack lol

[oblique tulip]

Cool thanks

[pale mural]

patch 3.0 did increase system requirement.
your gpu should remain use able although playing with lower setting is recommended.

if this is reinstalling or never updated and just recently doing massive update, try with hard reset the client, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then run the launcher, top right menu -> system -> select directx 11.
will need to find your character at server selection and set every in game setting again.

if the driver is still supported, try to update it.

[quaint bane]

On pc, as soon as it loads in to my last spawn point it said can't connect to servers. I retry and reboot the game several times. One time it let me in, and I tried to do a matched team boss battle and it said again, cannot connect to servers.

I tried what tof had in their support faq and it didn't work. It's been doing this since I last logged in last week.

[midnight bay]

what if my problem is my ISP

no troubleshooting work

time to partways

[radiant edge]

If it started abruptly, and not necessarily after any maintenance -- combined with that you're getting in at random {where you're OK, until the next load-screen}, what you're describing sounds like packet loss.
-- First thing to try if not already attempted is to power cycle ALL Internet equipment. Modem, router, combo CPE, etc.

If that doesn't help, then the next question would be if you have access to a cellphone that can be used for hotspot / tethering. If you do, try connecting via cellular and see if the game logs in consistently. Should it log in consistently, then it's for sure a problem on the Internet side of things. If narrowed down to "Internet", you'll want to reach out to both your ISP and Tower of Fantasy's Support Team explicitly stating that you've isolated / narrowed this down to a connection problem. In the case of the ISP, you'll want to provide the services and service region that you're having connectivity issues to, and in the case of ToF's support, you'll want to provide information on your ISP / where you're connecting from (along with IP used).

The goal essentially being to get each end to look into potential routing problems in each direction, with a hope something stands out. Tower of Fantasy's support team may also be able to recommend other options and troubleshooting steps which we otherwise cannot advise here due to the user-agreement.

[radiant edge]

In the case of the problem being your ISP, the first step would be (same as the recommendation above) trying to confirm this through an alternate connection. Then, reaching out to both parties (ISP and Tower of Fantasy support) requesting assistance.

It helps if the problem can be confirmed, in that this will allow both parties to immediately move onto more appropriate troubleshooting.

[radiant edge]

Some time back, Tower of Fantasy had introduced, then temporarily re-eliminated the option for DirectX 12. Polaris (RX500 series), Kepler, and earlier cards are known to have issues with DirectX 12.
-- Basically, Gespenst's advice to use the launcher to drop the API version should get you stable. Yet if not:

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing. {after triggering a crash}

Generally closing on inventory usage (with Polaris) will be caused by DirectX 12. It could also be corruption though-

[radiant edge]

I've not personally had an interaction with support lately that I can refer to here, however in the past -- responses to support were done via the ingame helpdesk {e.g, by going back through the menu selections similarly to how you initiated a ticket}.

Only this time through, the conversation chain would be displayed and you'd be posting a response instead of opening a new inquiry.

[lethal swan]

well i had to open a new ticket because i couldnt respond to the support

[elder basin]

I'm so glad that the Facebook log-in was resolved with today’s announcement. Well done, great job!

Please solve the mobile game's client error: “Insufficient storage space” soon! I tried all the customer support instructions, but I still get the same error — I'm still waiting & hoping to try out the game!

(The reply is to show my previous complaint message)

[wet nebula]

FB login problem still not fixed, i try login with FB but it says "Canceled by User" eventhough i'm not pressing back button or cancel anything

[radiant edge]

Assuming the sign-in is being attempted on Windows, have you tried resetting your all browser related cache? (e.g, flushing cookies) If that still doesn't work, please also attempt setting a different browser as the default -- just to rule out anything on the client side here.

[wet nebula]

I'm playing on phone not PC

[radiant edge]

For a phone, more tricky to mess with anything like clearing out the application cache, unless you're on Internet that has no quota and don't mind re-downloading anything. I'd make sure that you get a ticket open if you don't already have one.

There's a chance it's on the device side. You "might" be able to get in with clearing everything out for the application and re-logging in, yet not guaranteed.

[quaint bane]

Hey so

We unplugged my wifi for 30 sec and plugged it back in, tof still doesn't wanna connect

I have my pc spec info if that helps any

[radiant edge]

You could certainly list them, and any security software that you use (third party firewall, AV, etc). However, it's more likely on the connection end if it started abruptly (with that error message).

Especially given you can get in at random.

Do you have any capacity to try the cellular tether notion?

[wet nebula]

I'm not yet have ticket open about this one, pls help to reach out to TOF team

[radiant edge]

We can't expedite tickets sadly, yet rest assured that if you have one open -- then you should get a response soon.

We'll keep an eye out for others reporting similar issues as well.

[quaint bane]

System Model ASUS TUF Gaming F15 FX506HC_FX506HC
System Type x64-based PC
Version 10.0.22631 Build 22631
Processor 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz, 2688 Mhz, 6 Core(s), 12 Logical Processor(s)
SMBIOS Version 3.3
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.74 GB
Available Physical Memory 1.48 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 9.69 GB
Page File Space 10.5 GB

[radiant edge]

2021 edition w/ 3050 Ti Mobile, and this comes with an SSD, right?

[quaint bane]

I have Uninstalled and I'm reinstalling through epic games

[radiant edge]

Bit tight on memory, yet since it's not IGP shared, you should be OK far as loading in quick enough.

[quaint bane]

Uhhh idk

[radiant edge]

Either way, you had no issues until you abruptly started being disconnected during load-in.

The loading screens themselves don't take "minutes" I'm assuming. Probably should double check that though.

Usually when performance is involved, people don't get an explicit disconnect error either way.

[quaint bane]

Loading screens were normal, maybe few minutes at most

But what, why is it asking for my command processor after i installed through epic games??🫣🫣

Uh....I didn't hit yes or no..and it just skipped through, launching the game

I just scanned for threats and there was nothing

I originally had it accidentally on an external hard drive, I installed through epic games to my direct OS hard drive and it doesn't want to load at all??😭😭😭😭

And I don't have a lot of things on my computer, yes my storage for one drive is 'full' and it makes me pay $6.99/mo for 1 T of storage 🥴

Gotta love Microsoft

[radiant edge]

That could definitely slow things down. Preference would be to use the internal disk if at all possible {especially the solid state that the laptop model lists}. Load speeds should (ideally) be 30 seconds or less. [for that type of hardware]

When they get into the minutes, that's where you risk the server having "given up" (so to speak) or timing out waiting on the client.

Anyway, connection can make for long load screens too. You'd only be concerned here if the average load times (even when things worked) were long.

[quaint bane]

I just wanna play the game without issue 😦

It always says "Cannot connect to the server, keep trying?"

[radiant edge]

This usually points towards connection.

[quaint bane]

I sent them a ticket already tho

72 hour response time smh

[radiant edge]

Since it's a laptop, if you can in the meantime -- see if you can find another Internet Connection to test with.

If not on cellular, using your mobility advantage.

e.g, if you can try a public hotspot at say an Internet Cafe, or any other public space with Internet.

[quaint bane]

Yeah I will if the game will give me something other than a black screen now🤣

I don't wanna pay $7 to Microsoft for a terabyte🤣

[radiant edge]

A blackscreen only? Stuck at the initial splashscreen?

If you wait roughly 120-seconds, does this eventually time out and the client closes?

[quaint bane]

Not even to Hotta

Level infinite barely appeara

[radiant edge]

But yes, each version of the launcher and game has their own config paths. If you reinstalled under a different launcher rendition, one potential is what the game's DirectX API version is set at.

Anything you've prior set will not carry over.

[quaint bane]

Went from original launcer from website to epic games🤣🤣

God damn

Imma delete it off epic games

But it was FASTER INSTALLATION on epic games than on original site🤣🤣🤣

[radiant edge]

Sticking with what works isn't a bad idea. The Epic Games version would also need to be linked to your game-account, which hopefully you did.

[quaint bane]

I don't wanna play it on mobile🤣

It's not as fun😅

[quaint bane]

Yes I did

[radiant edge]

Steam would be my personal recommendation if you want some other option. Far as why, the Steam variant can use any sign-in method (just like the standalone), and isn't locked in. {more flexibility}

[quaint bane]

Eehhh

Blegh

I'll try

Waiting for a different game to Uninstall rn🤣

Trying to open up space smh

Why is tof more of a headache than ts4 smg

Smh

[radiant edge]

If you're struggling to free up space, suggestion would be to try a tool such as: wiztree, spacesniffer, or windirstat.

^ Each of these gives a visual breakdown of space usage on the disk.

(all more or less do the same thing in terms of how they visualize usage)

[quaint bane]

Aaaaaa

[radiant edge]

Most Windows installs also have hibernation enabled. If you don't use that feature, you can run the following from an administrative command prompt:

powercfg -h off

That'll instantly reclaim some gigabytes-

[quaint bane]

Oh wow

I wish someone else could do all this for me cuz I'm too lazy lmao😅😭

Don't download anything from ubisoft omg

[radiant edge]

Outside that, you might be able to shift some of your files over to your external disk. Yet I'd recommend just starting by taking a look at a visualization, since often it's unclear where space is going.

[quaint bane]

It's just a few pictures 😭

That's it😭

[radiant edge]

You'd be surprised. Especially with things like temporary files from updaters.

[quaint bane]

It's cuz Microsoft is a shit OS and is doing anything and everything in their power to convince people to give them money smh

THIS IS WHY UBISOFT IS BAD

[radiant edge]

Windows is an interesting one, in that the OS holds onto prior updates for at least 30 days.

[radiant edge]

If you want to trim all those files (prevents removing updates), that's doable too. {via dism}

[quaint bane]

Trying to UNINSTALL siege and it asks me to INSTALL something .netframework whatever BUT I WANNA UNINSTALL ..ubisoft wtf

[radiant edge]

Uninstaller probably relies on .NET, though I'll admit that one is amusing in freeing up space requiring installing more.

[quaint bane]

Yeah it's weird

Uh can we move to dm so other people can have help

[radiant edge]

Absolutely, you're free to shoot me messages anytime.

(same applies to anyone else of course)

[wet nebula]

Already re install the game but still cannot login via Facebook

[radiant edge]

Likely will need to wait on support's aid in this case then sadly.. Unless--

Even if you don't have a PC that can run the game, are you able to install the Tower of Fantasy Launcher on a PC? Since from the launcher (prior to installation of the game), it would be possible to attempt a login. And, importantly -- if that login worked, you could try to bind a new sign-in method via the launcher's Account-Center.

[wet nebula]

Oh you can do that? I will try

[radiant edge]

Via the standalone launcher from the Tower of Fantasy website explicitly, yes. Epic and Steam launcher-variants on the otherhand don't download the game, so the entire game has to be acquired on those platforms to just gain access to the launcher.

Standalone is unique in that the tiny install of the launcher can sign-in, and do account bindings.

This might be useful in this instance.

[wet nebula]

BROOOO YOU ARE GENIUS, i can login to my account now !!!!!!!!
THANK YOU SO MUCH

[radiant edge]

Fantastic! Thanks for reporting back too.

[spice yoke]

Hi guys, is it normal for the game to crash often?

[bleak mirage]

how can i make my launcher download the new uptade faster 😭

@radiant edge r u here please 😭

[bleak mirage]

@radiant edge soooo i switched to steam launcher and i have the same problem

as before

with the i cant enter server

[bleak mirage]

@radiant edge r u here 😭

[lethal swan]

can anyone tell me where can i look up these two information for my account?

1. Account registration date.
2. Date of first linking to an SNS channel.

[bleak mirage]

@radiant edge please reply are you heer

[uncut rampart]

im in creator program in tower of fantasy i did my first video with right account binding with video i did url it says to submit your own works? but it is mine is on right account i bind im so confused?

[hexed moat]

Crashing on iPad ninth generation has anyone have a fix

[trail lark]

So, I just downloaded this game on my computer, but I notice that the game kinda flickers when I play it. It looks like it's going bright then dim then bright really fast. Especially in loading screens. This does not happen with any other games on my laptop. Tweaking the FPS settings on my monitor and setting the FPS to 120 in the game kinda helped but it still does it. Is there some kind of graphical setting I should tweak to fix it?

[radiant edge]

Any chance that your system has an RTX 40XX card? Most commonly whenever I hear people report "flicker" it's induced by DLSS frame-generation.

Since you're on a high framerate display, you might also be seeing freesync / GSync flicker during any stuttering. LCD brightness is inversely tied to framerate {when framerate drives refresh}, in that pixels fade to white when not refreshed.

[radiant edge]

Hey there, some time back I shot you a DM asking for an msinfo export. Let's start by collecting more details on your hardware and system.

Both per the update speed issues and inability to enter the game world.

[radiant edge]

Per the first one, if you registered the account via email -- you'll likely be able to locate an account creation email. SNS is referring to any Social Networking Service bound to the account as an alternate sign-in method, which similarly you might have email records of via the associated address on whichever platform was used.

-- If you're not certain, you can of course mention that too and or give a best-effort estimate based on whatever records that you have {the more information that you can provide the better}. Support may be able to give other suggestions of alternate details that you might be able to provide in order to prove ownership of the account.

[lethal swan]

Well the email i have been registered have been hacked and i cant log into it

[radiant edge]

Would recommend also reaching out to the email provider, in addition to Tower of Fantasy's support. Understood though -- and be sure to bring this up in the support exchanges far as the urgency with requesting anything else that you can provide.

If you've made purchases in the game before (charged currency), then bank statements showing the transaction might help, for example. If you can find anything like this -- offer it ahead of time.

[lethal swan]

I tried to contact microsoft support because of the hacking but they support is useless i contacted tof support and i wrote that in my ticket that my email has been hacked and i even provided transaction receipt but the need the sns channel and the account creation date

[radiant edge]

Without a record, you'll likely need to just go with a best guess estimate. If you've already provided transaction receipt, hopefully this combined with everything else you've managed will be enough.

I can't really think of much to narrow it down other than digging back for the earlier charge unless you remember if you started on the game's launch for example.

You can probably also give them your connection details, if that's not been asked. IP address, Internet Provider, connection region, types of devices that you've ever played on.

[bleak mirage]

bro i was asleep...

@radiant edge so uh

[bleak mirage]

the uptade uptaded already cuz im on steam launcher rn

[radiant ferry]

So odd, I’m a ps4 player and tried entering the game but none of the America servers would let me join

[pale mural]

this discord is for pc, you might want to ask that at ps discord.
ps and pc handled by different publisher, each have their own list of bugs.

[radiant ferry]

Wait there’s a ps Discord

I DIDNT KNOW 😭

[sage radish]

how do i use the break from destiny keybinds instead of standard?

[unique wind]

how to clear cache on pc

[radiant edge]

Cache on the PC? Shader Cache, Settings? Something else that you're seeking to clear?
-- The following pin will likely help: #technical-help message

Troubleshooting anything in particular here? {sounds like you're seeking to reset settings to get the UI back to normal}

Though we understand the context of the meme applies to what you're facing right now, do note that we have a channel for memes: #tof-memes

[elder basin]

Yeah pardon, I can't select any Photo in the Meme Channel chat box - The “Add” button (+) is grey for me.

[radiant edge]

It appears that you've not completed verification after reading the rules. Please have a read through the #rules channel once more.

[elder basin]

Where do I use the command please?

Oh it worked here, thanks!
(Please clarify and state in the rules where we need to write the command for verification).

[elder basin]

I’ll remove the meme here, and I’ll send it to ToF-Memes again.

[radiant edge]

Perfect. Thanks for your understanding.

[warm cipher]

i cant bind my account to the level infinite pass thing, it just gives me an error

[unique wind]

ty any cache this make game smooth

[quaint bane]

YAYAYA

I fixed my error

Cleared cache

[radiant edge]

What type of error specifically? If the error states that the sign-in method is already bound, then the recommendation is to #game-support .

Once any sign-in has been used for loading the game, it becomes associated to a new game account, and post association, it can't be associated with any other.

[lament niche]

Anyone can help me fix this? Keeps getting stuck at 90%

[radiant edge]

Loading screen is faster than usually would be expected for out of memory. However, there's no chat history to go off here per whether or not you've gotten into the game before. I see that you joined the Discord mid last year, and so I assume you used to be able to get into the game, then this abruptly began.

Did this start after any game update specifically?

For a start, please close the launcher and game completely, then wipe the contents of:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\        <-- if the standalone launcher version is in use
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\  <-- if the steam launcher version is in use

This is akin to performing a factory-reset of the game and launcher. The next startup will be like a first-time run. Re-start the launcher, sign back in, re-select your world, and see if you can enter.

If that doesn't help: Check under the AppData\Local\Hotta\ {Saved | Saved_Steam} \Logs\ folder, and send me a copy (over DM's) of your Hotta.log (latest engine log). This might give us a clue of what's happening, even though there's no display within the client itself of an error.

Edit: Taken to DM's.

[elder basin]

@radiant edge Hello, I appreciate your amazing help last time. The Game's Client on iOS is still not working, unfortunately. So, I'm planning to play Tower of Fantasy soon on my Laptop instead.

Do you recommend playing it on Steam, or from main Official Launcher?
Which one is more stable, from your experience?
Thanks in advance!

[radiant edge]

Stability of them is identical in my experience between all versions of Tower of Fantasy for the PC. The key difference is where and how the game assets and updates are acquired, how you log into the game, and how payment processing (recharging currency) is handled.

Steam can sign in via Steam "and" the account formats of Standalone.
Standalone supports LI Pass / plain-old-email, Facebook, Google, X / Twitter, Line, Apple.
Epic Games can only sign in via Epic accounts.

Valve's platform is very mature (meaning well tested) in terms of downloading and repairing the game, so if there's connection concerns, Steam would be my go-to. However, all of them work fine honestly.

There may be convenience considerations to using Steam or Epic, if you use either on your PC. Logging into a Steam account is one click, for example, from the Steam launcher.

[radiant edge]

-- To preempt a common mistake: If you are going to use the Steam variant for example, remember that on the first sign-in, you'll be signing in "via your old sign-in method".

Once signed in, you can then bind a "new" sign-in method from the account center {account center accessed via the upper-right of the launcher, by clicking on your signed in "name"}. This should be done before clicking to sign-in via Steam far as order of operations.

[elder basin]

Thanks so much! I appreciate it
Steam sounds great - Since I can log in with Apple too (when they fix iOS)! I will take your considerations carefully about bind “new” sing-in method. Thanks a lot again!

[radiant edge]

Keep in mind that you can also install the Standalone Launcher just for account binding sake. For instance, say that you can't run the game on iOS to sign into your account for binding. It'd be possible to sign in with Standalone "without" downloading the full game, and then to bind to Epic Games, Google, or any other login method.

Though Steam is certainly 'easier' if you want some robust / well tested distribution platform, in that it supports everything out the gate.

[elder basin]

Meaning: If I have my “Level Infinite Pass Account”, I can bind there all other accounts (i.e. Steam & iOS) in the (Standalone) Official Launcher?

[radiant edge]

Steam binding requires being signed into Steam {the Steam client specifically}, "I believe". Though I've not tested that recently. It used to be this way at least.

aka: Don't quote me on that one. Standalone supports almost everything though.

[elder basin]

Ok, I see – I'll play on Steam & iOS (once it gets fixed).
[For Steam]: I need to login via Steam to bind it with “Level Infinite Pass” account.
[Whereas on iOS]: I need the Standalone Launcher to bind it to “Level Infinite Pass”?

[radiant edge]

Just need the Steam launcher. Steam launcher can do them all.

e.g, Steam can sign in via Apple, then bind to Level Infinite Pass, or Steam, or both.

[elder basin]

Oh right, got it! Thanks!

[lament niche]

it started last week, though when I use a different server it works perfectly fine not just on my main server

and whenever I get the chance to enter ui looks like this

[inland crypt]

update error help me

i cant play

i need the dailies

[pale mural]

there is an in game setting which can switch between vertical or older UI design.

[lament niche]

if you look closely on the weapons you can see there are no skills shown, even relics

this as well

[pale mural]

Hmm, usually late loading which i also get sometimes, include no hp bar, unlike you who have full hp bar.
But it is a late loading, usually this late loading should be resolved within 4-5 seconds.
If more, try this step by step.

• hard reset the client, delete content of these folders :
  %USERPROFILE%\AppData\Local\Hotta
  %USERPROFILE%\AppData\Roaming\tof_launcher
  %USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

• open your appdata\local, find temp folder, delete its content as well.

• check your gpu manufacture and delete its shader cache ( nvidia / intel / amd each has different method )

• if you are using steam, also delete steam shader cache.

• if you are using normal HDD as the game file storage location, defrag it. No need if using SSD.

• also delete directx shader cache using windows disk clean up.

• restart your pc and open tha launcher, set directx at game launcher -> top right menu -> system -> change dx depend on your gpu, if able to support raytracing / dlss, pick 12, else 11.
  test the game, will need to find you old character at server selection and set all in game setting again.

if your pc have history of switching gpu model ( from amd to nvidia or the other around ), might want to run DDU tool and reinstall the gpu driver from scratch.

[lament niche]

Yeah we’ve already found the problem, it’s about my ISP but idk why, this is what I’ve been using since day 1 of playing TOF

[pale mural]

maybe they are having maintenance ? you could ask them why you have bandwith problem.
can also try with restarting all network device to refresh their ip table.

[lament niche]

I haven’t tried contacting them yet but I already tried restarting all network device

[warm cipher]

i only have it linked to facebook right now, it says server error 5/11073

[uncut elbow]

I'm having major tech issues, I lost all my progress in a server I was in for the longest time, I deleted the game to make room for another, just tried reinstalling it and when I went to sign in on the server I was originally in, it sent me back to the character selection screen
I'm on PS5

[pale mural]

main problem is you are on pc discord.
both ps and pc have their own discord, bug list, and maintained by different publisher.
no cross server between each other.

on your problem, there was a server merge for ps server.
that merge caused server name become unreliable to find your old char.
the best way to find your old char is to rest each server under your old region one by one until you found your char.

[uncut elbow]

Weird cause went I clicked the email link to go to the PlayStation twitter, then clicked the discord link for that one, it sent me here
Anyways, so I just have to go through all the servers till I find the one that has my characters?

[pale mural]

restart your modem, so your isp can give you fresh ip.
another thing is by completely clean out the cache of which browser you used to login facebook.

[pale mural]

yeah, that's the best way sadly.

[uncut elbow]

So even though it says my character name on America-5
It doesn't really have my character
And I have to search for one that has it?

Will it make me start over still?

[pale mural]

once you hit correct server which actually have your char under america region, you will continue your character progress.

[uncut elbow]

I pray to the server gods this works lol

Thank you so much

[pale mural]

back then it was the ... best way, hope still works

[uncut elbow]

If it doesn't then I just have to say goodbye to the game for good I guess...

[bleak mirage]

heheh.... my problem is bach and now im using the steam launcher btw @radiant edge

[small dew]

Yoo, I'm trying to download ToF on my iphone 14 that has around 70 gb of free storage, but whenever I try to download the game it hits me with "Update failed due to insufficient storage space." I've tried deleting the app several times, restarting my phone, updating my phone, and reconnecting to my wifi. Does anyone have any potential ideas on how I could fix the issue?

[radiant edge]

Since you're facing a recurring issue with load in, or rather -- getting dropped before load in. Could you get me that msinfo export as discussed before via DM's?

Likely the best starting point. Especially since you mentioned slow updates as well. I'm particularly curious to see the hardware and drive specs, given you're on fiberoptic Internet, and bandwidth shouldn't be the choke there.

[radiant edge]

That error specifically is happening on "binding" and not the initial sign-in right?

Reason that I'm asking is since that one tends to be happen when a persisted sign-in is being used, and usually clears up after forcing a 'full' sign-in. Recommendation would be to try the following:

-- Close the gane client and launcher processes completely.
-- Perform a factory-reset of the launcher by flushing one of the following folders:
%USERPROFILE%\AppData\Roaming\tof_launcher\       <-- if using Standalone launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using the Steam launcher

-- Perform a browser reset {of whatever is configured as the default web-browser}, or minimally flush your browser's cookies and site cache.  Given the involvement of the browser with sign-in methods.

-- Load the launcher once more, and sign in via Facebook.  Then, try using the 'Account Center' to bind an alternate sign-in method.

If that still doesn't work, and you get the same error. You'll likely need to reach out to Customer Support.

[normal hornet]

So I’m having problem with This one quests (Its the one where you have to enter the Black Jade Ruins in innars) and as soon as I enter my whole game seem to freeze/crash as it just stops and then after not letting me do anything, it mainly gives me a blue screen sometimes it lets me start conversation Right after entering but then it freezes/crashes again Which makes me not able to do anything once again, I was wondering if anybody knows how to fix This (i’m playing on mobile)

[radiant edge]

Whole device freezes, or just the application {to be sure}? Alot of the Black Jade Ruins issues wind up being corruption related, and clear up after a reinstall.

[normal hornet]

The application, I can close the app but it slows down my phone for a bit letting the audio play for a few seconds after it’s been closed then it goes back to normal!

I did reinstall the game

[radiant edge]

If already reinstalled [meaning no chance of assets being corrupt], and no software updates available [OS / platform updates], then the recommendation would be to #game-support sadly.

You could try setting a framerate cap, reducing the graphics settings, etc, yet I presume that's already been tried.

[normal hornet]

Yeah I’ve tried that too, going for the customer support just not sure what This is classified as and where to put the report

[radiant edge]

You could report it as a bug, or otherwise. Anything should be fine really- {support will figure things out}

If it's Android, and you're well versed with custom ROMs (or already on one), that presents the ability to run a different Android version with a different kernel. Some people have gotten past issues in running different software on their device.... Yet that's of course not recommended, and something the carrier can detect if things go awry / can potentially void the warranty.

Sadly there's not much to experiment with in terms of settings on Mobile Devices.

[normal hornet]

Yeah I’m on ios so Can’t really do anything, I do have a software update but I honestly don’t think it would so much! I guess I’ll send a bug report and then I’ll just have to wait and see

Thank you!!

[radiant edge]

If you have a pending update, definitely give it a shot. Any update might carry a new kernel, with a newer driver.

[normal hornet]

Yeah, I guess I’ll do that it’s worth a shot if nothing happens I’ll send a report.

[normal hornet]

Yeah It sadly did not fix it, what Exactly is the name of the category where I can submit game/quest bug?

[normal hornet]

No need to answer! I’ve submitted the report now

[crude lichen]

So like what’s the deal with steam and the tanium shop? I feel like I’ve tried everything but it just freezes and won’t open the pop up to actually buy tanium (I’ve tried enabling steam overlay, I’ve tried making a level infinite account). Nothing seems to work and midasbuy also isn’t available for ToF in the USA, so am I just out of luck?

[inland valley]

You need to launch steam with admin permissions

[crude lichen]

Tried it, didn’t work

Seems like a bug with ToF and steam

I tried logging into my bf’s steam from my pc and that worked

So it seems like it’s just steam and ToF being finnicky with each other

[normal hornet]

I submited a bug report earlier and they’ve replied I am indeed really happy but for them to Help me I need to send a request for agreement and I see nothing that lets me send that, does anyone know how to do that?

[normal hornet]

Do I just submit another report under the same category?

Yeah I don’t think thats it, any ideas?

[livid beacon]

i've been having issues logging in, the game constantly says to check my connection but there aren't any problems with it, did anyone else experience this? it's not the first time for me and i don't know how to fix it

nothing i can think of works

[normal hornet]

Where do I respond to a reply on a bug report I’ve made

Or rather how do I respond to their reply, Can’t find any info neither is there a button for it

[normal hornet]

I assume no one knows

[strong raft]

Day 3 i dont can do the Quest After i accept it its freeze… i re install the Game i clear cashe i do anything but nothing helps

[hasty tide]

All chats aren’t working, not just me

In tof

[peak relic]

Any way to reduce frame drop in game on an iPhoneSE

[crystal jetty]

WORLDCHAT IS BROKEN!!!

[radiant edge]

To my understanding (albeit keep in mind that I've not personally submit a ticket in quite some time), providing updates to tickets is generally done in the same manner as how a ticket was opened. Your thought process of going back through the helpdesk under the same submission category is how this functioned a year back.

Assuming the ticket is still open, instead of seeing a fresh selection you'd generally see your past conversation history. It's possible that the ticket was closed unintentionally, this has been reported to happen from time to time. If you can't locate anything better, there's no harm in producing a new ticket and stating the reason why / referencing the prior. Customer Support will figure things out and can access the old ticket as needed.

[radiant edge]

Main suggestion is to try reducing the ingame graphics settings if you've not already done so. You might also check that you're not set in the iOS / Phone Settings for a low power mode (battery conservation).

[radiant edge]

If the problem comes and goes over time, and if this is a recurring theme. First try resetting Internet Equipment if that's not already been attempted- may or may not help. Should it not:

You'll want to both #game-support and additionally contact your ISP (Internet Service Provider). In the case of the ISP, you'd want to provide a description of the services that you're having issues with (Tower of Fantasy), and the region that you're having issues connecting to the worlds within. Per Tower of Fantasy's support, you'll want to provide them with details on your ISP, your 'WAN' address (address "as seen from the Internet", such as via any whatismyip website), and where you hail from regionally. It may help, since the problem comes and goes, also including 'times' that the problem crops up.

-- The hope is to get both ends involved to look for potential routing issues in each-direction. This is both per finding a permanent solution, and since Customer Support may be able to advise trying various solutions as a temporary workaround that we can't otherwise suggest here.

In the short term (immediate / what you can do right now while waiting on Customer Support and the provider): Tethering a cellphone (or hotspot) might provide you a means to connect to the game. Or, if playing on Mobile, trying to use Mobile Data instead of your home Internet Connection.

[radiant edge]

Since a different account worked on your system, through Steam, and was able to access the ingame store -- no need for me to ask if you can open the Steam Ingame Overlay. We can assume that's all working.

Sadly this means that it's account specific (to your game account), and you'll likely need to #game-support per getting an investigation into what's happening, such as if a heuristic has flagged or temporarily suspended your ability to make purchases.

You can try a full factory-reset, and that's not necessarily a bad idea. To do so, after closing the game and launcher (don't need to fully close Steam), simply wipe the contents of the following two folders:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

This will reset the game back to how it would behave on a fresh install when run for the first time. However, given the other account worked, it's likely just account related in this case.

[peak relic]

The funny thing is I run faster with low battery mode

[radiant edge]

I could believe in terms of stutter, if the phone is hitting thermal throttling / getting hot. OR, if background tasks are deprioritized in power-saver / slept.

There's tradeoffs either way.

[peak relic]

But when I double dash my frames drop to zero, so I won't be double dashing anytime soon

[radiant edge]

This is also very dependent on the operating environment / how hot things are.

If the phone is in any protective case, removing the casing might let it dissipate heat better, which is worth testing.

[crude lichen]

So this is the weird thing. My bf’s steam wouldn’t open the top up on his ToF account. My steam wouldn’t open my top up on my ToF account. I then tried using his steam for my ToF account and that worked. So I’m not really sure what exactly the issue is

[radiant edge]

Ah, so neither Steam account (to make sure I understand here) can top up "its own" associated game-account?

[crude lichen]

I believe so yes. He hasn’t tried using my steam for his account but his steam for my account worked

[radiant edge]

Never heard it described specifically this way. However, have heard of people locked out (on a given account) from Steam payments -- albeit, never tested beyond just the associated account.

Still would suggest getting a ticket open for inspection of the accounts involved.

If it's a heuristic based lockout, from everything I've heard it may also clear on its own {-typically does-}. Yet it'd be nice to know why that's happening to begin with / get the A-OK from their end.

[pale mural]

@crystal jetty if this is caused by same previous bug, simply use setting -> unstuck

[neon zodiac]

so im trying to do a mission, but for some reason it just seems to keep freezing my screen during it when you need to use the jetboards, is there no way to basically kill graphics?

[pale mural]

pc or mobile ?

[neon zodiac]

ps

[pale mural]

awh, sorry, this is discord for pc / mobile.
you need to ask that at ps discord.
both are maintained by different publisher and each has their own list of bugs.

[pale mural]

can you try with switching network ?
rather using your wifi, you your own mobile data or switch to different wifi area

[frosty sparrow]

hey there i was trying to download the game but its just stuck here for some reason. Any help would be appreciated

[undone nebula]

Guys help i can't send photos

[real junco]

Read https://discord.com/channels/932906923236401182/932914735719002122

[peak relic]

Will try

[teal knot]

Hello, I used to play the game when it was launched with a mail that I don't use (Idk why I did it that way tho) now I want to change it to an active email that I use. I'm curious if it is possible through customer support? I can login to both the game and the old email but I didn't see any option to change it in the settings etc. If it is possible I want to contact support about it but I am not sure If I should contact them from the previous email, current email or from in game somewhere?

[radiant edge]

You can certainly try to #game-support in a situation like this. It doesn't sound like you've lost access to that email address, yet if there's a risk of losing access, or other security concerns -- support may be able to help you out.

If it's purely for the sake of convenience, then it might be easier to associate your game-account with an alternate sign-in method that overlaps some service you're actively using.

[pale mural]

if your storage device is using HDD, defrag it 1st, for faster empty space allocation. No need if SSD.

try restarting your modem, so isp can give you fresh ip.
change your pc network adapter setting dns to google or cloudflare ( 8.8.8.8 / 1.1.1.1 ).

if still failing, try temporary with tethering using your mobile data, see if it can start downloading.

[radiant edge]

Additionally, adding onto what Gespenst mentioned (on downloading the game). There's also Steam and Epic Games for distribution.

If you have either, this provides an entirely different CDN service to acquire the game through and a different download manager in effect. Steam is a very mature platform, and if the game is offered on Steam in your region, that may be an option.

[fringe cloud]

is there a way to login without email and just username

[radiant edge]

There's a variety of login providers, such as Google, Facebook, Steam {version exclusive}, Epic {also version exclusive}, Apple, Line, etc. These can be used in place of plain-old-email for sign-in.

Note that different launchers and platforms may have different (more or less restrictive) sign-in options.

It's also possible to bind multiple different sign-in providers, even after having created an account. This can be done through the Account Center in the PC client (from the launcher), or through the ingame "Settings" (under "Compliance") on mobile.

Anyway, all of these still require platform credentials. However, if you're always signed into a given platform, then aggregation of services would reduce the amount of times you enter account details- e.g. Which may be more convenient.

[fringe cloud]

the thing is i dont know if i even binded an email to my acc when i first made it or which email it is, i tried the ones i thought it could be and it didnt work, all i know is the username

[radiant edge]

Ah, if this is over having lost the credentials, then that's a different angle here. There's no "alternate" means to sign into an account if that account was created with email -- unless you happened to have bound a different sign-in provider already.

If you're far into the game, then your best bet would probably be to #game-support . However, be aware that you'll need to prove ownership of the account during this process. Meaning, you'll still need to dig up a variety of details (support will let you know what's needed) -- to retrieve an account in that way.

Best I could advise is to try every account of each service that you use, with hopes that one of them is the one that you used during account creation. If that fails, then reach out to support for assistance.

Side note here: The most common mistake for returning players tends to be the use of "Google".

If you use Google for email (a ton of people do), make sure you're trying both gmail (plain old email) and Google via the external sign-in provider (Google icon from the launcher, on the bottom). Often times folks remember the account, yet not how the account was used.

-- It's also a good idea to check the selected world / server and region. This is displayed on the bottom of the landing page after the client is launched, before entering the game completely. If you click on the displayed world-name, you'll get a world selection menu. The top most category (left pane of the world-selector) if your account has characters, will list the worlds that said characters are contained on.

[elder basin]

@radiant edge Hello, just wanna say that the Steam version of the game worked smoothly (I logged in via "Level Infinite Account" using email). I'm finally a "Wanderer" in Tower of Fantasy, and I'm enjoying the exploration so much.

Thanks so much for your help!

[radiant edge]

Glad you managed to get into the game, and that everything went smoothly.

[bleak flint]

Event store has the ancient Ag Box with mats only for the oldest titans

[real junco]

Where's this shop???

[bleak flint]

yea but thats the thing - newest tier box would give the same and benefit the rest 90% of the userbase -_-

[real junco]

Thankyou! Didn't even notice it, it's tiny...

[static sky]

hey! i have a problem when i start the game and im in, the game freeze and crash after 1 or 2 minutes. someone can help me ?

[radiant edge]

Windows / PC Client? By chance have Bitdefender AntiVirus on that machine?

The following pin is likely relevant, so I'll preemptively link it: #technical-help message

Anyway, AV software {not all, but some of them} is known interaction wise to cause a delayed crash of the game-client on modern versions of Tower of Fantasy. In the case of BD, its hooks installed for heuristics are the cause. Creating an exception for the game processes usually gets things stable.

[rich arrow]

UID: 13009185093
On phone I have the problem with mission.
The archivist doesn't appear, I restarted the game but it doesn't help.

Any advice?

[radiant edge]

Not for that specific mission, yet if you believe it's a bug {meaning isolated to you} -- often the cause of NPC's not appearing, or quest events not triggering can potentially be corruption / a problem with the game's assets.

One of the first things that's recommended to try is wiping the game data and performing a reinstall if that's not been attempted before. Of course, only suggest doing this on mobile if you've the data / it won't cause any problems quota-wise (e.g, if you have a landline Internet connection at home).

[rich arrow]

Internet seems to have good speed so I will try it, thanks for your help.

[rich arrow]

@radiant edge its works, I reinstaled the game and error was dissapear and the rest of the mission appeared, thank you very much for your help

[radiant edge]

Fantastic, thanks for reporting back.

[wooden plinth]

Hi! I'm not entirely sure where to ask about this, but I've been trying to play Tower of Fantasy all week, and the client crashes -immediately- after launch. Before loading into the game, or showing logos, or anything. I've tried both through Steam and through Tower of Fantasy's client, I've tried with my antivirus (Webroot) disabled, I've tried launching with DX11 and DX12, I've tried launching in compatibility mode for Windows 8 (I'm natively on 11), I've tried launching as an Admin. Nothing changes - immediate crash.

I haven't done any modding of Tower of Fantasy, but my experience modding other games tells me that a crash happening that fast means I'm probably missing core files or otherwise have a program incompatibility. The repair function on the launcher keeps telling me that everything installed correctly and Steam kept verifying the integrity of my install, but that didn't change anything.

Any ideas what I can try next? I'd love to get back into Tower of Fantasy, but it sure feels like the universe has other plans.

[untold forge]

this might be a longshot, but i was having issues with unreal engine games for a while because my epic games store / unreal engine editor thing, idr which of the two was out of date since i hadn't run them for like a year

like insta crash - updating fixed it for me

[wooden plinth]

@untold forge Sure, I'll try just about anything at this point.

Updating the Epic Game Launcher didn't do anything. I'm installing Unreal Engine 5.4.1 right now.

[radiant edge]

Since you’re mentioning crashes: Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [OR Saved_Steam, per the Steam variant]

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Whenever you say that it instantly crashes, are you at least getting a client-window for a split-second?

[wooden plinth]

The only thing that exists in the AppData\Local\Hotta folder is a folder named 29093 and a .txt file named intl_auth.

[radiant edge]

That's what I feared.

I expect that you're also not seeing any errors in the Windows Event Viewer, Application Section, right?

[wooden plinth]

I am not.

[radiant edge]

aka, that these are graceful closures, but with nothing being written.

29093 is written from the Steam launcher. intl_auth.txt is written by the launcher with initial credentials before the handoff to the game-client. The client writes the remainder under "Saved", e.g.

Anyway--

[wooden plinth]

So, if I don't have any of the \Hotta files, and install isn't providing them, where would I get them?

[radiant edge]

Most of the time that I've seen something like this tends to hint at a damaged Windows install. First thing to try is DISM and SFC, if you haven't already.

[radiant edge]

Those files are written by the client on the first execution.

(normally at least)

The client is closing before any of the folder content is generated.

[wooden plinth]

I imagine the DISM and SFC process is going to take a minute. Assuming that returns a normal report, what would the next thing to try be?

[radiant edge]

These are very rare to crop up (as in that I've seen less than a dozen cases akin to this since the launch of the game). Usually what fixes everything is an inplace Windows upgrade-install. Or, in the worst case, the nuclear option (a reinstall of Windows).

-- Downloading a copy of the Windows Media Creation Tool / Downloader from https://www.microsoft.com/software-download/windows11.
-- Creating a bootable USB media.
-- Running the Windows Installer media, then choosing to run an Upgrade. (Windows 11 upgrading to Windows 11, e.g.)

You're not on a custom ISO / stripped down Windows image, right? Nothing like Tiny11.

[wooden plinth]

No, nothing like that. Boring old 11, off a boot drive a few months back.

[radiant edge]

If you're not already on 23H2, running the latest update might also get things back functional. {since a large portion of the OS will get rewritten}

Anyway, outside of corruption, the other common theme when fairly fresh installs come up is "slimming". Customizations to the OS / removal of components.

Though I couldn't say which modifications are the ones to cause this sadly.

With the lack of any logs, there's not very much to go on.

[wooden plinth]

It's something to start tracking down, at least. Thanks for the suggestions. I'll let you know how it all goes.

[radiant edge]

If you see anything out of the ordinary, I'd certainly appreciate if you can shoot me a DM with a copy of it. I'd also like an msinfo export (if you could) before anything nuclear is done. -- DM sent your way with more on what I'm asking for there.

Update: dism and sfc found corruption, yet did not resolve the problem. Upgrade install of Windows restored the system to functional / got the game to launch.

Namely, been collecting them to look for similarities in software over time.

[elder basin]

Hello, I'm having a problem purchasing "Monthly Pass" or "Tanium Currency - I keep pressing on the items, but nothing happens.
I'm on Steam.

Thanks for hearing me out!
UID: 13030685511

Ok, found the solution. I'll try that later.

[lean iron]

hey trying to get back into playing but everytime I start my game it wants to make a new wanderer again

definitely had a very far along account

[granite terrace]

Hello I'm having an issue with the logging into my account which i tried to open in a laptop( i usually play in my phone but I tried switching to my laptop) which shows a message "login status exception, exiting the game". With that being said if there's anybody who can help me with this issue ill be very grateful.
Ps. I tried following some yt videos but nothing worked so im stuck here with nothing to do about the issue.

[radiant edge]

I notice that you’ve left the server, however incase you check back: The most common scenario that happens is whenever a “Google” account was used for account access.

If you used Google, try signing in both via Google as “gmail” (plain old email), and as Google via the external sign-in provider (Google icon at the bottom) – e.g, where redirected externally to Google’s OAuth web-service for sign-in.

Another potential is if your world / region selection is not the one that contained your character. Double check that the world displayed at the bottom of the screen is the one that contained your character, and also try clicking on this world (the name of the world at the bottom) to access the world-selection. Normally, the top-most category of worlds will contain a listing of any worlds that contain characters.

Worst case scenario, you may need to #game-support for aid in locating the account or for recovery. Be aware that contacting support will require that you're able to prove ownership of the account, and may take longer than trial and error attempting to locate the correct login credentials.

[radiant edge]

Assume that the YouTube videos that you’ve followed detailed signing-out from the launcher completely {fresh sign-in}, and might’ve had you flush the launcher and engine cache / settings respectively. Could you give me a quick rundown of what you’ve tried thus far?

Just preemptively incase this wasn't tried:

-- Close the game client and launcher processes completely.

-- Perform a factory-reset of the launcher and client by flushing {removing} the following folders:
%USERPROFILE%\AppData\Roaming\tof_launcher\       <-- if using Standalone launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using the Steam launcher
%USERPROFILE%\AppData\Local\Hotta\

-- Load the launcher once more, you'll be prompted for credentials as it were run for the first time.  Similarly, once the game is launched, you'll need to re-select your correct world / region.

Usually if a full logout doesn't suffice, then a flush (like above) gets everything working again. If it's still not working, then shoot me a DM as we'll likely need to look on the software side per interference.

[granite terrace]

So firstly i tried to login in normally with my account, which when I launched the game it had shown the error. After that i tried to restart my device and using task manager i end tasked the launcher. Next i tried to log into my different acc which was to no avail (didn't work)

I also tried to do the fix option from the launcher too

[radiant edge]

which when I launched the game it had shown the error.

This error is the one in the screenshot above, right? (not an error at the launcher stage before loading the client)

If there's a launcher error, then the followup question is if you use an external sign-in provider like Google.

[radiant edge]

And by the fix option, verify of the game's assets right? Did that complete with no errors found?

[granite terrace]

Yes

[radiant edge]

In the past, I know you mentioned having switched from mobile to PC (laptop) -- you had Tower of Fantasy installed on that laptop?

Presuming that time has passed, and there was a prior install on it.

If that's the case, then I'd recommend trying that flush suggestion (above).

Sometimes, especially if login persistence was ever used by the launcher: For whatever reason, the launcher perpetually holds onto account credentials and doesn't actually re sign-in, or even switch accounts {when trying other accounts}.

Resetting everything tends to un-stuck those situations, so to speak.

[granite terrace]

Lemme provide some context before all this that this is my first time I'm using a laptop for playing the game and so im very clueless when it comes with the issues with the games in it...😅

[radiant edge]

If it's a first time run on it, and a fresh install -- then it's unlikely the suggestion above will help. I'd still give it a shot though.

[granite terrace]

Alright lemme try and see if it works

[radiant edge]

Preemptively I'll go ahead and shoot you a DM with how to collect an msinfo export.

Likely if a fresh install, and on the same connection that the phone is successfully playing the game -- there's software blocking connection on the laptop.

[granite terrace]

That will be very kind of u sir

[granite terrace]

I see I'll try checking if there's such a thing in place

[radiant edge]

Third party AntiVirus, Firewall, etc, is the primary suspect there. Additionally can be proxy / VPN software.

[granite terrace]

Now that u mentioned it I did put in place an anti-virus software in the laptop just yesterday

If the anti-virus is the issue what should I do?

[radiant edge]

If the AV was the cause, 'usually' it's possible to add exceptions for the game processes. Most AV's don't cause problems with the game, yet there are some large AV providers that are known to cause problems with the game (generally manifests as crashing the game and not preventing sign-in though).

Which isn't to say that preventing connection isn't possible, since some AV's come bundled with web-filtering and firewalls too.

Anyway, knowing what's installed would be a good start, if you could get that msinfo export from the laptop. Importantly, that'd contain a list of everything installed on the PC.

[granite terrace]

Alright

Just one question additionally does setting the country to a different one than yours cause this issue?

[radiant edge]

Shouldn't ever cause you to get ejected from the client like that screenshot.

[granite terrace]

I see

[radiant edge]

The only issue that playing in a different region may cause is additional latency / worse game connectivity.

[tawdry ruin]

gameplay sound cuts off the whole time help

[radiant edge]

Windows PC? Any APO's installed, or software such as VoiceMeeter products on the machine?

Specifically: #technical-help message

[tawdry ruin]

Yea Windows, and I doN't use Voicemeeter, so no

[radiant edge]

There's no audio at all? Or the audio cuts out after some time in the game?

Do you have any specialized audio hardware that comes with software?

[tawdry ruin]

It cuts off for a few seconds and goes on

[radiant edge]

Are you able to record a clip of this?

[tawdry ruin]

only thing that would come to mind, would be Steelseries

[radiant edge]

If it cuts out and come back in, that's interesting.

[tawdry ruin]

I can try

[radiant edge]

SteelSeries would count. Headsets likely have APO's (Windows Audio Processing Objects) installed to provide custom mixer profiles.

Not tested any SteelSeries headset though to know if they pose problems.

If you can, try uninstalling the SteelSeries software and dropping down to generic Windows Audio Drivers.

Seeing if you get proper audio output.

[tawdry ruin]

I see! I will just assign the usual windows output onto tof then

[radiant edge]

Anyway, Logitech hardware is known for example to bundle software that breaks the game's audio.

Products like VoiceMeeter similarly are known to.

Though usually it's just a cutout or game-crash, not out and in intermittently.

Elimination of all third-party audio processing usually gets things working right.

e.g, just plain-old Windows generics, and no APO's.

But yeah, it's hard to say here.

Not all software causes problems.

Not all APO's either- Since there's so many products out there, likely need to do some trial and error.

[tawdry ruin]

I used the normal windows driver

okay here u go

[radiant edge]

Normal Windows Driver, alright:

Could you try disabling exclusive device control through the properties of the playback device being used -- via the Windows Audio Control Panel? Also setting sampling rate down to 48khz, if it's higher.

I do hear what you meant with the audio breaking up. Seems that sound effects play briefly, then halt.

[tawdry ruin]

yep

Okay, I tried it. Will inform you, whether or not it worked

[radiant edge]

If that doesn't work, and if your device has support for "audio enhancements" -- shutting enhancements off would be the next thing to try.

If there's any spacial audio, or 5-7 channel audio processing, also disable that for testing as a last resort.

[tawdry ruin]

I changed all of it, hopefully those issues wont happen again

[radiant edge]

Does audio sound normal? That's the main thing that matters of course.

[tawdry ruin]

it does right now.

[radiant edge]

Fantastic, if that's cause and effect, probably resolved.

Disabling Exclusive Mode interferes with most APO's, which may be what worked here.

[hasty tide]

The download barely started and it's already 60.9 gb on my storage

Does it mean the launcher itself is 60 gb?

[coral rampart]

your pc reserved the space

[hasty tide]

after reserving the space, the download kept consuming more

and then the download didnt complete because I didnt have the space I should have

[dry kraken]

just trynna redownload the game, what is the game size for everyone? nvm 60 gbs holy moly

is it actually gonna download 70gb? 😭

[patent hornet]

after redownloading the game i can't get in because i keep getting a message that says "Login Status Exception, exiting the game!" what does this mean and how can i fix it?

[patent hornet]

nvm i fixed it

[strong raft]

Hm Support per email dont msg back 1 week i Waiting## now

[deft current]

UI/UX bug report, not sure where else to put this.

important info in Fog Reconstruction is clipped due to poor text formatting. text should be shorter, should wrap, and ideally should change colour to green when the progress point has been completed.

Area progress says 93% but to me it looks like 100%, unless the second number in "Defeat Key Nodes" is not 100, which is possible but i can't tell.
if it's <100% because we haven't KOd the boss yet, then KOing the boss should be listed as a progress point - it currently isn't.

[hasty tide]

So... My tof keeps crashing after the exact same amount of time after starting the game. How do I fix it?

[hasty tide]

I think the problem is related to audio

[hasty tide]

idk if crashing is the correct word. The screen freezes and I'm still able to move the mouse cursor

[terse arrow]

Hello! tower of fantasy is kinda laggy on my pc..how to fix it

[radiant edge]

@dry kraken – Final diskspace requirement is roughly 73GB on disk between launcher and the game. However, this doesn’t account for driver shader cache, screenshots, or the contents stored for the launcher and game client respectively under the user’s profile.
-- More realistically the game is around 74GB of space occupied.

Installation of the game is another story here, since the launcher needs temporary work-space during installation and patching of the game. Sadly this is something we cannot give an exact number on, as future updates may increase the size of the game’s assets – yet it would be advised to have additional space free to ensure smooth operation through updates.

@strong raft – Generally responses come quicker than this, yet rest assured that support does respond to email contacts. Do make sure that you’re checking any junk email folder with your mail-client / provider, just incase.

@hasty tide – If you wait roughly two minutes, does the game eventually close? If that’s not been tried, please reproduce a freeze and see if waiting eventually trips a watchdog timeout in the engine.

Since you’re mentioning crashes: Check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [OR Saved_Steam, per the Steam variant]

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

That said, normally fixed duration freezes after a set period of time tend to be caused by delayed hook injection. AV software is the primary culprit, which Bitdefender and COMODO are known to do. Happen to have either on the system?

@terse arrow – Poor performance has a variety of causes. I’ll shoot you a DM to collect an msinfo export to gather more on that system and we’ll go from there.

[radiant edge]

Ah, a text-wrapping issue. For something like this, bug-reports (under 'support & feedback') would be the appropriate category.

Bugs can also be reported through the ingame helpdesk, or even by email, if the matter is sensitive in nature / cannot be public.

[hasty tide]

I have bitdefender, do I uninstall it and change to another anti virus?

[radiant edge]

An exception as detailed in this pin is usually all that's needed: #technical-help message

[hasty tide]

I'm almost sure it's bitdefender. Tysm

[static vapor]

so like i wanted to start tof over after not playing since launch and made a new character. wanted to read the story again but the game just skipped chapter 2 to 6 - went from going for the first time to hykros to directly heading in vera and im very confused??? is this a known glitch????? is this normal??? can i read the story 😭

[real junco]

It's how it's meant to be, no bug. You can just go back to Aesperia and continue the story anytime via side missions (it's not a main one anymore)

[static vapor]

oh okay,, thank you and sorry for bothering you

[dry kraken]

so.. do I just wait for tomorrow's update and download the game when the update launches? 🤔

[radiant edge]

If it's a concern how much additional space that the update would cause the game to occupy. This is not a good approach though, as the game will necessarily increase in size over time as new updates are released.

e.g, it'd be best to look into making more storage space {freeing up space} or adding space.

[dry kraken]

no i meant as, if i download the game after the 4.0 update, it will also include the whole update size ig I won't need to "update" the game If I download it now pre update where I will be forced to download the update tmrw, does that make sense? 😭 (I'm concerned abt my internet basically)

[radiant edge]

It might be more efficient to wait if you have a limited quota and want to minimize what you consume in a month, yes.

Option B there might be if you can download the game on public Internet (a hotspot). For instance, say that you only have cellular data at home, and you have a laptop -- you could use the laptop to download the game at an Internet Cafe, library, etc.

The bandwidth usage in updates (after the initial acquisition) will be less overall.

[dry kraken]

Well I'm half way into download anyway so I'll just.. let it finish, although I have a question, I canceled the download the other day but it was forcing me to restart download from beginning and it was saying that I have no space(I tried to continue download on the same folder)

[radiant edge]

Due to the way that the launcher functions, it's a good idea to have (safety net wise) double the space that the game needs free.

It doesn't actually need double, yet it does need more than the final occupancy. (temporary work space during the download)

[dry kraken]

Why does double the space matter tho? (I have like 40gb extra) the launcher had made the 74GB folder already and I had downloaded like 4gb, I canceled to turn off my laptop the other day it was saying I don't have enough space to start the download

[radiant edge]

How much free space in total did you have before initiating the install the first time? (sans the game being downloaded at all -- pre-download)

[dry kraken]

107gb

[radiant edge]

I don't know the exact requirements of free space for an installation, yet it might be up to the 150GB ballpark. Files are downloaded and unpacked. The downloads are kept until assets are extracted.

[dry kraken]

this is what it says, so if i were to cancel download and go to sleep n start it later, it wouldn't start bc it will say not enough space? 😭

[radiant edge]

Recommendation would be to try to free up extra space if it's at all possible.

[dry kraken]

yea i can free up an extra 100

[radiant edge]

Generally would not cancel, pause, or attempt to suspend and resume downloads either.

If that's needed (like if download quota is higher at nighttime), then a different platform such as Steam would be preferable. Purely in that Steam as far as software goes is very mature at handling situations like this.

[dry kraken]

I probably should've just used steam earlier ye but thanks I'll let it download overnight

[real junco]

Tis fine, always better to ask than wonder about it ^^

[surreal flume]

where can i access the authorizer event menu?

[real junco]

Which event??

[gusty marsh]

i cant buy this pack

the button does nothing 😭

anyone know whats wrong

[tawdry ruin]

are u on steam

if yes, look if u disabled steam overlay

you need it

[gusty marsh]

is it reseting for 4.0

[gusty marsh]

it on i tried some stuff and nothings working

[tawdry ruin]

okay thats weird

[hasty tide]

My tof is having this bug. It happens when I spin the character too fast

[hasty tide]

It was the bloom effect, I fixed it

If anyone ever needs the same help I needed. Tell them to do this:

C:\Users%USERNAME%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\Engine.ini

At the bottom of the file if you do not have a section called [SystemSettings], paste this here.

[SystemSettings]

r.BloomQuality=0

If it doesn't work 100%, lowering the in game graphics to "balanced" will make the bug 100% go forever

[radiant edge]

Ah, on Intel Integrated Graphics? I'll shoot you a DM to collect an msinfo export, just incase there's newer drivers available.

-- "Sometimes" (key-word, given this depends on the generation of the IGP) driver updates take care of that on the Intel side.

[pale mural]

due to nearing maintenance, either that event being disabled temporary or permanently.

[thin moon]

hello?

why is this happening

its been 30 mins

it wont move

other games got updated

this wont

[potent tangle]

hello its stuck like this all the time what happen lel

[acoustic spade]

make sure you haven't run out of space in your disk, the update takes an obscene amount of space to install

far more than the download size

[patent kayak]

i have 70gb only left on my disk this keeps happening

[potent tangle]

bro i had 100gb and this keep happening

[acoustic spade]

I too had a case of having 70gb of free space and still ended up running out of space before the install was done. The installer is very much not optimized, specially for big patches.

[potent tangle]

this is not that big as usuall bro

[grizzled moth]

cant complete that story or15-05

[slow cargo]

should i type "?rank Verified Wanderer" here or something? i haven't done this yet

nevermind, i got it

[winged veldt]

need help can't DL

[mental silo]

not enough storage/incorrect path

do you have enough?

[winged veldt]

i have 250 giga -_-

[dreamy sedge]

Not happy. Started story mode. Can't talk to Roslyn because she isn't there. I have to complete story mode to move forward to other game content. What are you doing to fix this?

[ebon vapor]

I have the same

[desert helm]

i've taken note of this for now. let's see if any other players here find a workaround for this while we wait to hear back from devs :) @dreamy sedge @ebon vapor
thank you for the video showing the bug btw! very helpful :D i'm including both that and the image in my report

[ebon vapor]

Okay

[desert helm]

@shell atlas hihi, have you tried the forgot password prompt?

[shell atlas]

Hi hiiii

I have yes even that changes my password

But, when I log in it shows that it's still an invalid account and its strange t

[dreamy sedge]

Thank you very much

[ebon vapor]

Yes thank you

[desert helm]

hmm ok good to know. and you get this notice even when you try to login with your linked account methods (e.g Google account, Facebook, etc)?

if so, i'd try logging in on the website to test if it's just the launcher or not

[wispy ginkgo]

any idea how to fix this?

[desert helm]

there are some recent solutions shared starting here in this convo: #technical-help message

i recommend going through all of the troubleshooting steps there

[desert helm]

hi u guys :> @ebon vapor @ebon vapor it seems ur both on mobile, right? pls try

1. force quitting the app and reloading or
2. reinstalling the game (i know.. it's a pain but )
   this is as much as I know, but @radiant edge is the best and may find further solutions as the day continues

[radiant edge]

To clarify, a lot of the reports of NPC's and bosses not loading in (blocking main story campaign / quest progress) so far seems to be caused by corruption.

-- Verifying contents (through the launcher, Steam, Epic Games) may also help on the PC side.

[frozen cave]

Update gets stuck here no matter how much i pause/retry did anyone find a fix for this? I have enough space already..

[radiant edge]

Main thing that I'd suggest is checking the Windows Task-Manager for "signs of life". Specifically disk IO, network-traffic, CPU utilization. If any heavy load exists from the launcher process, keep waiting.

Sometimes, the launcher can appear dead / stuck, yet still be functioning. Especially when game data is on mechanical drives.

This update is a large update, and involves a lot of disk-writes to apply. Some people are reporting the update legitimately taking hours. Update process heavily is hardware dependent on how long it'll take, basically.

[oblique garden]

Well, i sent a message to support regarding this issue but i'll ask here too. How to solve the problem where the game kicks me to main menu after loading?

[radiant edge]

By the main menu I assume you don't mean the launcher, yet rather the server select landing screen inside of the client?

[oblique garden]

Yes.

[radiant edge]

No errors are being shown I assume. How long does the loading screen take (roughly) before you're ejected from the loading screen back to the server select?

I also assume that you can enter other servers, just not the one that contains your main character -- right?

Or is this on a first time basis / new character as well?

[oblique garden]

Well.. i have characters in 2 servers. And none of those servers let me in.

As for the loading time, it's about 1 minute

[radiant edge]

Gotcha, I'll shoot you a DM to collect an msinfo export. Usually these tend to be hardware related in nature.

[frozen cave]

No the disk usage on task manager completely drops to 0mb/s when download reaches 2gb

I freed 150gb incase but that doesnt seem to help either :(

[ebon vapor]

Okay

[dreamy sedge]

I won't lose anything if I Uninstall the game will i? @desert helm

[desert helm]

nope! you'll only need to login again and your account will be there :)

[ebon vapor]

I uninstalled and it didn’t work

[dreamy sedge]

Fingers crossed

[desert helm]

oh no D: @radiant edge any ideas for mobile?

[dreamy sedge]

I guess that means the same for me as well @ebon vapor

[spiral garnet]

8:00pm
Server:moon
Apac
Wanderer Name: Umayo
Issue:story Continue talk to Roslyn

[visual onyx]

Installer is bad. Stopped already even i made room. Stopped at 2GB / 11%. How can i fix this update problem?

Every time i start it, it stop just at 2GB.

madness....

Update progress forever broken.

[clever cave]

I unfortunately don't know...

[visual onyx]

I deleted download map

now i have another progress, hope it can keep up.

I think update broke itself if you have not enough room on drive.

and there is no repair function, makes the installer program kinda useless.

[clever cave]

maybe I unfortunately don't know about this issue, I am just a regular player too :3

[clever cave]

the repair works if the game is updated not if there is an update I think

[visual onyx]

well, i want update to 4.0

but it stopped always at 2,2GB

So yeah there is something corrupt

No matter how many times i restart it.

[clever cave]

hmm it's strange ^^' I don't know what to do to help, maybe #1220745418296529008 here

[desert helm]

have you already freed up 2x the amount of space required for update? @visual onyx

[dense cloak]

So the elevator in the Silvercoast Lab crashes my whole Client whenever i use it
Any ideas what i can do? We tried Skipping the Elevator by Teleporting - but now i just crash as soon as i login

[radiant edge]

Windows Client? Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing. {after triggering a crash}

Update: Cause is corruption

[radiant edge]

To make sure, you see the NPC in the approach, similar to "Foxxman" in the video posted above. However, the NPC unloads / is no longer visible after you get close.

[radiant edge]

This does seem to be the case per most people who are reporting it. Assuming that you've waited a long time already {and verified that there's indeed no activity from the launcher--}, you may need to perform a fresh installation in order to repair the game's state.

[visual onyx]

Download still running, so far good.

[ebon vapor]

Npc?

[radiant edge]

Non playable character. Roslyn in this case.

[ebon vapor]

Oh! So that’s why

[radiant edge]

Not sure, just there's two scenarios that I've seen so far. One where there's no load in at all, at a distance or close -- these tend to be fixed by reinstall. {where the asset is damaged}

What was shown in that video seems different.

If a reinstall doesn't help, the only other thing that we can really recommend right now is if you have access to another device (or computer) that you can attempt to advance the story on.

Otherwise it may be necessary to wait on help. You could of course #game-support as well.

--- Some folks have reported that reducing the ingame graphics settings to the lowest possible fixed things.

That could be, if there's an issue with the engine running out of space for assets.

[visual onyx]

its only update error. I have now 60 GB downloaded and still going....

and finally completed.

[elder ravine]

can a bug get fixed? i get stuck (cant do a thing ) after a cutscene or something when people are talking... then i need to exit game, go back, redo that thing again or sometimes it just skips ahead a bit...

like this. defeated the boss then im stuck...

[restive dragon]

Did ToF just get a get heavier in requirements? or is it just me. 4.0 Map is soo laggy, I got constant drop of FPS..

[dry kraken]

why is the download perma restarting?... it stops at some point and then goes back all the way to 10%

IT RESTARTED back to 0 HELLO? 😭 bro my quota is in pain

[ebon vapor]

7:07 PM
Server: Tenpura/Apac
Wanderer Name: Xiao Houyan
Issue: Zeke Mission: This is all Celine says

[hybrid bear]

I rolled for JiYu a few days ago and after this update she’s removed. Is this a bug?

After being away for so long.

She was my main, but after this update the default character replaced her and she shows she’s locked now.

I sent an in game email about this but wasn’t sure if this was a bug after update?

Also I’m sure that I last logged in 2 days ago before today so I’m sure my account will show I had her.

[dry kraken]

I heard she was a trial for 24h unless you pulled for her with red nuc and got it

[distant compass]

Same

[ebon vapor]

The Roslyn bug almost gave me a gamers heart attack but at least I done it but that bug just made me even more angrier so I just put my phone down

[safe nest]

The one where she's invisible? how'd you fix it?

[ebon vapor]

You you have to put your graphics extreme

[thin moon]

ive had the same issue from last night

like the update is actually just not working

and reinstalling from launcher or steam is the same problem

i think the anivirus is finding the movie file in this folder to be a virus and hangs the download

D:\SteamLibrary\steamapps\downloading\2064650\Tower of Fantasy\Hotta\Content\Movies\Vera_FB_01

[2024-05-28 22:27:03] AppID 2064650 update changed : Running Update,Validating,
[2024-05-28 22:27:03] AppID 2064650 update changed : Running Update,
[2024-05-28 22:27:03] AppID 2064650 update changed : Running Update,Preallocating,
[2024-05-28 22:27:14] Current download rate: 0.000 Mbps
[2024-05-28 22:28:02] HTTP (SteamCache,284) - cache16-iad1.steamcontent.com (0.0.0.0:0 / 0.0.0.0:0, host: cache16-iad1.steamcontent.com): Closing connection
[2024-05-28 22:28:02] HTTP (SteamCache,173) - cache11-iad1.steamcontent.com (0.0.0.0:0 / 0.0.0.0:0, host: cache11-iad1.steamcontent.com): Closing connection
[2024-05-28 22:28:02] HTTP (SteamCache,223) - cache10-iad1.steamcontent.com (0.0.0.0:0 / 0.0.0.0:0, host: cache10-iad1.steamcontent.com): Closing connection
[2024-05-28 22:28:04] HTTP/2 (SteamCache,34) - cache4-iad1.steamcontent.com (162.254.192.12:443 / 162.254.192.12:443, host: cache4-iad1.steamcontent.com): Closing connection
[2024-05-28 22:28:31] Got 30 download sources and 0 caching proxies via ContentServerDirectoryService::BYieldingGetServersForSteamPipe (CellID 20 / Launcher 0)
[2024-05-28 22:29:01] Got 30 download sources and 0 caching proxies via ContentServerDirectoryService::BYieldingGetServersForSteamPipe (CellID 20 / Launcher 0)```

what ever is in this file. it will not download

[thin moon]

the file is being downloaded as a corrupted file. this is why its hanging

[thin moon]

same bro.

[dry kraken]

let it download, check if your Disk/CPU is going high, for some reason it did the same for me for abit then it continues downloading

[radiant edge]

Assume a different issue in his case, since the game was installed and updated, yet the assets on disk were corrupt.

e.g, this was past the launcher, in the client itself with a gathered crash-dump.

[thin moon]

it wont

ive been at this from last night

to now. non stop

i mean the only rest i had was sleep

[thin moon]

maybe

[dry kraken]

that's weird tbh for me it was using my disk and now it's almost done downloading

[thin moon]

it wont download at all

its also dropping space for no reason. until i clear steam download cache

ik its trying to allocate space but its doing it multiple times

[radiant edge]

Possible to elaborate on that part?

Even steam needs additional space past the total allotment for the game. Is that 122GB free at the start of the downloading? Or some point in the process?

[thin moon]

so rn this folder will not delete

[thin moon]

even when i use safe mode or 3rd party applications

this started happening today

[radiant edge]

The game itself, at this point is around 78GB on Steam. Not accounting the AppData contents, launcher and client cache. I'm not 100% sure on the free space that's required for a fresh install on the Steam platform, that said.

[thin moon]

when i start the download it alocates new space and fails to complete the alocation

If all the provided steps did not help we must ask you to contact a local PC specialist that you trust so that they can check this issue from their side as this most probably will need to be checked in person and Steam support cannot provide such services.

Steam Support```

this is from steam

they state that im having a read write error but thats not the case for other games. only for TOF

i got multiversus and palworld since this issue started

so alocating space is not the issue overall. its with TOF this problem persists

[radiant edge]

The download process should be entirely isolated within Steam, through the acquisition of the game up until the point the launcher is started. e.g, nothing external or specific to ToF.

If you check under the Windows Event Viewer, "System" section -- are there any disk related warnings or errors?

Let's go on Valve's supposition here that there's an issue accessing the drive.

[thin moon]

no errors for the disk

i can sharescreen and show u the whole issue

[radiant edge]

What's the method that you're checking for this? Under here?