technical-help

[radiant edge]

If the files on disk are intact, and a verify passes [meaning the contents on disk are intact], then the next suspect is that RAM.

The game engine needs far more memory during playing the game than Steam uses for verification.

The portion of memory in use during the verify might be "OK", whereas another DIMM for example is going bad.

What I'd like to see in a situation like this is if the errors during the read panic are consistent. The suspicion is that they won't be, and that the hash calculations or flagged assets will be random.

{TLDR version: Will need a couple different crashdumps}

If we find the hashes are random, then basically we'll move onto testing your memory. Will go into more detail on that in DM's if it gets to that point.

[bleak hollow]

ok, I'll just dm the file right?

[radiant edge]

Correct-

[radiant edge]

To summarize so far (from the private portion):

-- Steam file verification passes.
-- Each time that the game goes down, the asset triggering the panic is a different file within the paks.
-- The hashes calculated (on the same file) are different each time. {per each retry}
-- Other games run without errors. {yet this may be coincidence in the same fashion as Steam's verify running correctly -- that the games happen to not touch the faulty memory chips}

Error may be misleading, and the update server address in the software as per that ROM's version of it may not be set (or not in operation). The updater might incorrectly be concluding that there's no Internet Access as the cause of being unable to reach the update service.

I've little experience with those custom ROMs at this point though.

[pallid iron]

Did you find a fix yet? Tried everything from verifying game files, to full reinstall of the game

[oak nova]

Nope I'm just waiting for an update

[drifting crow]

what differences tof epicgame vs steam vs official launcher? does update size smaller?

[supple pond]

What to do when i try to log into my account this pops up?On the phone everything worked fine

[drifting swift]

So this is going to sound ridiculous, but I have an issue with the game, where I boot it up, log in, and about a minute into the game being active, it freezes up and crashes.....has anyone else experienced this?

[pale mural]

pc or mobile ? if pc, what is pc specification ? cpu / gpu / ram size ?
if mobile, what is the model ? redmi13 note, iphone9, etc.

[pale mural]

close the launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then try again, if still failing, delete the launcher folder only ( don't touch game files and the real launcher, not the one in appdata ) and reinstall launcher.

else, is your pc have 3rd party antivirus ? like norton, bitdefender, kapersky or 3rd party firewall ?

[meager eagle]

ũhkx

[pale mural]

dunno with epic, steam have better update compression ( still huge tough ) and better update process comapred to standard launcher.
if you're new, go directly with steam version.

[drifting swift]

Enlighten me on how I can check for these, please. So far I've only found RAM at 16 GB.

[pale mural]

pc ? the easiest will be go to windows search bar -> type system information, you'll processor there, and for gpu model at display under components tree

[drifting swift]

Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Processor
NVIDIA GeForce GTX 1070 GPU

[pale mural]

that should be playable and no problem.
do you have any extra antivirus ? like kapersky , norton, bitdefender, or other ?
also check conflicting apps :
#technical-help message
#technical-help message

[drifting swift]

Komodo, but I have it set to bypass.

The game loads just fine.

[pale mural]

#technical-help message for comodo, hopefully works for you
the tbs_browser exe probably effected at your end which of course will crash.
can you try with it completety disabled ? for temporary

[drifting swift]

The issue has nothing to do with the store or embedded pages, just fyi.

I can try

[pale mural]

if still crashing, even with comodo disabled, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod Eliya Crashdump

[drifting swift]

No problems with launching it, loading up fine as before. Okay....looks like the AV / firewall was in fact the problem.

Oi vey.

[pale mural]

ok, new interaction with comodo require disabling it for now.....
was the bypass only for the game exe or the whole game folder ?

[drifting swift]

Should have been for the entire program to run through Steam without the firewall acting up.

[pale mural]

so, the bypass setting was for whole steamapps folder ?
try with adding the game or more importantly , the exe.
qrls.exe at \Hotta\Binaries\Win64
h5ui.exe at \Hotta\Plugins\H5UI\Source\ThirdParty\Win64\cef\Win\shipping ( this one is having issue with bit defender, just in case comodo will also have same issue )

[drifting swift]

No it was for the program specifically, but I'm giving what you said a try as well.

Ah nope, game froze and stopped responding again.

[pale mural]

uhh yikes... : / guess temporary disable for now.

[drifting swift]

It's weird though, I've never had this issue before on this PC when running ToF with Comodo enabled.

Yeah the firewall is the issue, which is odd since it was perfectly fine a month ago.

[short perch]

Hi, I'm having a problem with the game, I just returned to it after a long time of not playing it, so I installed it from scratch, and after a log into the game, after exactly 1 minute, the game freezes and i get the promop of bad module has stooped working and then it closes.

[pallid iron]

Managed to kill Harrah.
Got it down to 0 hp and hit it with a Volt charged [1] attack point blank, and it went to phase 2 finally.
Confirmed this on 2 accounts, so am 2/2 so far

[oak nova]

OK I will give it a try

[oak nova]

@pallid iron It worked thx I'm now on the second stage

[blissful quiver]

I knew I shouldn't have installed this game again, Crashed my entire computer.
What a poorly designed game.

[radiant edge]

Though I'm aware you've already left the server, please reach out to me over DM's if you'd like assistance in looking into the cause of those crashes. {be they a BSOD or otherwise}

[radiant edge]

Any potential that you're running Bitdefender Antivirus or COMODO Internet Security on that machine?

[short perch]

Yeah, but I disbled them when I ran the game, and it still gave me the bad module error

[torpid lynx]

erm

controller not working anymore, was perfectly fine earlier

[radiant edge]

Could you show a screenshot of the exact error that you're receiving? This is a popup right?

Also, please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[summer prairie]

Hello, i have a problem with the payment in game and idk how to fix it

[radiant edge]

What type of a problem? Also, preemptively to ask -- are you on the Steam version of the game? Is the transaction window simply never opening?

[summer prairie]

It keeps saying this

[radiant edge]

For something like this, I'd suggest that you #game-support . They should be able to dig into why exactly you're getting flagged, and hopefully find you a solution so that you can make ingame purchases normally.

That said, not using any form of a VPN right?

[summer prairie]

Nope, no VPN

Okay thank you, I'll contact them

[noble arch]

@radiant edge when I try and install the game from the galaxy store on my s24 ultra with stock one UI it doesn't let me

[inland mortar]

I can't claim anything 🙏😭

[midnight pier]

i watched the tape 2 times, went to deep spring isle and caught the koi, the man wont accept my fish or the prompt wont come up to give the fish , i restarted the game but it wont work and the tape is gone too

what do i do
?

[slender tartan]

scarlet server the tipsy grape juice should be in the vendo

[slender tartan]

have you tried talking to the man again? He should divulge the fisherman in the videotape

[midnight pier]

Yes

[spiral garnet]

Same with me it's gone

[velvet karma]

I'm having the same problem and much more lol. Can't progress past a mission I've already completed and somehow have nearly -100million gold lol

[inland mortar]

Let's hope they fix this fast...

-100million gold too...

We have the same problem...

[velvet karma]

What you playing on?

[inland mortar]

PlayStation... You?

[slender tartan]

try to repeat to watch the videotape go back to him and keep talking to the NPC, it happened to me as well

[slender tartan]

I think they forgot to put it since before the clue comes out there are no tipsy grape juice in the vending machine anywhere 🥲

[peak sun]

So can someone help me

My gold is negative by alot and I don't k ow why

Like it wasn't that way last night but I loaded after work and apparently after an update and now?

[pale mural]

try to purchase stuff with gold at banges port shop or scrap something which can give gold.
shards related to event or boss accessory shard can be scrapped for 10 gold / pcs.

[pale mural]

you should post that bug at ps discord.
this one is for pc, both have their own list of bug. Both are maintained by different publisher.

[peak sun]

Ok thanks

[inland mortar]

Me too .. and i can't reclaim anything or upgrade anything...

[inland mortar]

I did... I hope they'll react fast...

[sacred pollen]

Did PC/mobile players also receive 100m gold from an unknown source?

I get the feeling it came from the "evafantasy" code and devs added too many zeros by accident. Was that code for all platforms or was it PS5 exclusive?

[pale mural]

maintenance apology usually come with 500 gold at mailbox.
not a random 100 million from any source.

[sacred pollen]

Devs probably never removed gold from players before and weren't aware the game would treat it as having an unknown amount despite what what the displayed smount is.

[sacred pollen]

Maintenance REMOVED gold from players who acquired 100m from a source we're not sure of. My only guess was a recent gift code, "evafantasy".

[peak sun]

Me either I did the supprt page so hopefully they fix soon

[pale mural]

pc doesn't have that code.

sadly, you have to ask with publisher for ps, which is sony through their in game customer support or email if available.
pc doesnt' have that code or face that bug.

[sacred pollen]

I've already reported the issue to the PS ToF devs. Just came here to see if it issue was exclusive to our platform, which you confirmed.

[velvet karma]

Ye same here

[inland mortar]

Gosh... I hope this will be fixed soon... Tired of loosing all my dailies...

[dull violet]

I got this but I can't redeem it, and I don't know if it is because I play in PlayStation or smth

Got any idea?

[celest hedge]

unfortunately, pc and ps have no cross play cuz they have different publishers. This event is only for pc and mobile.

[shut stump]

My tof is crashing all the time, I've already checked all the files, formatted the PC, reinstalled it and nothing, what could it be?

[dull violet]

So, PlayStation has other codes than the PC and mobile?

[peak sun]

Yes

Sasly

Sadly

They are the same some of them but do different things

[wicked nymph]

mee too

[flat badger]

I have the code thingy too,did that code will still avaible untill 20 april?

[wicked nymph]

idk i already tried and suddenly got exceeded

[regal otter]

I play on PS5 and tried multiple times to redeemed. So far, code does not work 😖

[velvet karma]

Anyone's game been sorted yet on playstation regarding the minus gold bug, being unable to claim items from events and being unable to do any missions? I reported it like 2 days ago but still no response so can only hope they are looking into it

[radiant edge]

Just to make sure, though I suspect you are-- you're checking on the other social presences for the PlayStation variant of the game? You'll likely have better luck and more viewership of fellow players on your platform via other channels.

[velvet karma]

Yeeeee, I'm literally everywhere 😂 it's just annoying because I haven't actually seen anything from the publishers yet addressing the issue

[radiant edge]

Yep, just was checking. It seemed that you were well aware that this Discord presence is primarily for PC and Mobile. Though we totally get that this would be frustrating as a whole waiting for a solution.

[maiden heron]

didnt find the discord help channel, so i'll ask here the meow together event is over? can i change my profile picture ? 💀

[pale mural]

... it only last for 1 day, April 1st.

[pale mural]

do you have any extra antivirus, like bitdefender / comodo / norton / kapersky / nod32 ?
if not, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod Eliya Crashdump

[wary shuttle]

the code for mobile/pc only

[regal otter]

Well, that lame and a waste of code then. But thank you for the reply. ☺️

[umbral sonnet]

Do you think the game will run on my phone?

512 GB 12 ram snapdragon 7s gen 2

[umbral sonnet]

?

[radiant edge]

Plenty of RAM, modern SoC, and a Snapdragon (good hardware support from Android). I'd expect the game to run quite alright on there.

[umbral sonnet]

I'm downloading it, I've wanted to play it for a long time, I'm thinking of giving it a chance with my new phone.

[radiant edge]

Anyway, assuming no issues from the carrier's image, you should have smooth sailing on hardware like that.

[shut stump]

ok, where's Eliya?

[pale mural]

literally the mod who posted a sentence above you....

[radiant edge]

Fret not, we're already chatting about it over DM's. Just forgot to post an update here.

Far as the actual issue: Looking like driver crashes / TDR's. The card is an MSI Ventus 2060 "OC". The first thing that we're trying is underclocking the card (to NVidia's reference clockspeeds).

e.g, first hunch is that factory OC isn't stable.

[pale mural]

Due to prolonged overclock ? Don't think a user aware if the default setting is an overclocked one unless the user always check bios after purchasing a pc / laptop product.

[radiant edge]

Hard to say. Usually AIB's don't test the chips to the same extent that NVidia or AMD do. What they declare "stable" may just not be stable out the door.

Silicon degradation over time is certainly possible too, where the factory OC stops working. Yet it's equally likely that the speeds the AIB asserts are stable are just not.

-- Either way, when a card runs stable minus in one-game. That usually means it's close to stable / on the edge of stable. {where backing off the clocks very-slightly can get it stable}

[green relic]

Where do i go if the code tata gave me doesnt work 😔 and what should i do?

[pale mural]

ping you to mod @wary shuttle about code from tata not working

[wary shuttle]

PC/mobile or PS?

[desert helm]

^ and did you redeem an event code recently already?

[wary shuttle]

If:

1. PC/mobile
2. Yes
   Then could you please provide us your in-game information (UID, name, region, server) in dms or via @normal sonnet

[green relic]

do i just dm that bot those details? sorry haven't done this before

[green relic]

i havent!

[wary shuttle]

That's strange

[wary shuttle]

What error do you get?

[green relic]

i just tried again and it was successful this time, maybe there was an issue with my app 😔 sorry and tysm for the help

[wary shuttle]

OOOO, it happens sometimes

[green relic]

[silver gulch]

me and my friend are both returnees but I got the returnee event and it doesnt show for her
why isnt it showing

[cerulean hazel]

How do I use the red descent vouchers?

Do I need to do something to access the asuka matrix banner?

[neat widget]

Why can't I post screenshots in the event channel?

[wary shuttle]

You need to get verified.

[neat widget]

How?(

[pale mural]

at bottom right of the banner screen, there should be a button to switch between pulling the weapon or matrix set

[pale mural]

when chatting at world chat , do both of you get returnee symbol ? same color of returnee symbol ? There are 2 kinds, blue and red.
IIRC, blue is the one with longer absent time.

[real junco]

Used automatically if you have some. Try a single pull and it will ask if you want to use them

[cerulean hazel]

It just tells me purchase the titanium

[real junco]

Okay....are you on the Matrix page, not the weapon?

[cerulean hazel]

How do you get to the matrix page?

[wary shuttle]

[noble arch]

@radiant edge when I try to redownload the game it says this it worked yesterday and now it won't

Hello someone please help me

@radiant edge

Fixed it just had to update Google play services

[radiant edge]

Ah, that'd do it. By the way, you moved back to an official image this time around -- right?

I'll be curious if your problems were ultimately resolved by later updates from the carrier.

[noble arch]

Yes

[radiant edge]

Fantastic, that'll be better all around in that you should get rolling updates now for security.

[sinful warren]

Hi, i don't know why i can't receive more lumicore drive,
The system says I've redeemed some but my lumicore drive stays at x3

I don't know if it has some requirements or if it is a bug

Can someone help me pls.

I've tried to unstuck and restart tof client but it's still the same

[gleaming cradle]

how do i link my level infinite account with my apple id or my google

[mighty matrix]

Can I delete fb linked n link infinite pass instead?

[brittle perch]

Hi everyone.
Can someone help me please?

I wanna join the Europe server hephaestus (or something like that) and I can't join the server. It loads to 90% and than I am back into the server choose thing from the game. Why I can't join this server? any other server let me go into

[radiant edge]

Is this server specifically the one that your main character is on, and that you routinely play on?

Generally speaking, there's two causes for getting to 90% and being booted back to the server select / landing page:

-- Performance: That the client is taking so long to load into the game, that by the point it's ready for connection -- the server is no longer waiting (timed out).
-- Connection: e.g, routing, equipment [CPE], software (local firewall, or AV filtering components).

If you can connect to other servers in the same region, routing is unlikely. What catches my interest is that it sounds like this may be a server you don't have a character on.

Most of the time whenever this happens, the one server that people can't get into is the one that contains their most established character. Or rather, that as you play the game and progress, the associated data with that character grows over time.

{leading to more data being exchanged in the sign-in process}

[radiant edge]

In a scenario like this, the recommendation would be to link the new sign-in method to your game-account. Then, if you're going to lose access on Facebook, or if there's other concerns -- reach out and #game-support for where to go from there.

If you're losing access to, or have already lost access to the other account (where it's absolutely necessary to have it removed) -- support will assist you.

[radiant edge]

Which platform are you playing on?

On the Windows Client, additional bindings can be made through the Account Center, accessed via the launcher (before signing into the game). On Mobile, account bindings can be made from within the game under Settings -> Compliance.

Order of operations wise: You'll always sign into your game-account using your old (current) sign-in method first, then "bind" the new sign-in method. Afterwards, you'd log out completely, and sign back in using the bound (new) sign-in method. [Avoid signing into the game on the account(s) that you wish to use until they're bound, as otherwise they'll be associated with a new game-account]

[timber sapphire]

many of my matrics dissapear (i mean from 18x i have left 2x) but i got this message. what happening?

[viscid granite]

Anyong encounter this how to fix this inventory bug i have one blank space so the spacing of my item is wrong when using it uses the next item instead help pls 😦

[radiant edge]

Never seen something like this personally. Best guess is that there actually is an item there, yet the client is for whatever reason not showing it.

If you can, try an integrity check from the launcher, Steam, or Epic {incase this is a local files issue}. If that still doesn't help, best bet is probably to #game-support with hopes that they can figure out what's in that slot.

[radiant edge]

Message you've received is likely unrelated to whatever you encountered (e.g, timing coincidence there). For any situation where you think something went awry and items were actually lost that you should have, be sure to #game-support and get an investigation going.

[noble arch]

@radiant edge this keeps popping up on my phone

[noble arch]

Anyone who can help me

[muted kelp]

I created my account using google so thats how I had to log in each time but now its just a blank page

[brittle perch]

My main character is on this server. But I started 2 days ago with the game. Yesterday there was the problem with this not connecting thing

[noble arch]

@radiant edge my iPad Pro just keeps boot looping on the apple logo

[brittle perch]

After a redownload this problem isn't solved

i can't join this server

[brittle perch]

Problem solved

[solemn void]

I made an account on the computer can I use the same character on my phone?

[viscid granite]

Thanks~ Already did this and they said i repair client and once i done it even the disconnection problem when doing coop JOB is fix lol its just weird how my game files has got some missing files while i always update whenever needed xD

[solemn void]

I made a character on a day 1 server on my computer but I'm not seeing a log in for that on the mobile app

[radiant edge]

I see an adblocker in your installed plugins. Can you try disabling the adblocker temporarily, or using a different browser as the system default which has no plugins active?

[radiant edge]

What ultimately wound up being the solution in your case? (if you don't mind my asking)

For instance, resetting router / modem, switching to a different Internet Connection?

[radiant edge]

iPad is a different device vs the sim card issue listed in the screenshot that you've provided above, right? e.g, Is the sim-card issue with that S23 which has been exhibiting issues that went away through changing software?

(assuming re-inserting the sim card and cleaning the contacts of the sim card has already been tried)

Usually my advice with anything that sounds like a hardware problem, when on official software, is to take them in to be looked at -- especially if under warranty.

[radiant edge]

You can use your account / character from the PC Client on Mobile. If the mobile device that you've picked doesn't share the same login option (e.g, say that Steam was used here), then you'll need to associate a second sign-in method in order to access your game account via mobile.

-- First, sign in on the game's launcher on the PC Client using your current sign-in method.
-- After signed in, yet before launching the game: Click on your account name in the upper-right corner of the launcher, then select "Account Center".
-- From the Account Center, select the "Bind Account" tab.
-- Scroll down through this list until you've located a sign-in method that's shared with your mobile device. For instance, "Google", or "Apple".
-- Select "Bind" next to the associated sign-in method that you wish to use, and then follow the on-screen instructions to sign-in using that method to complete association / binding.

After doing this, you may now use the newly bound sign-in method to access your game-account from the mobile device.

[radiant edge]

This happens surprisingly often sadly. Usually some software winds up interfering with the update process {e.g, an AV holding onto the files} and prevents moving the newly downloaded content over the originals. Another potential is asset corruption, if it keeps happening it may be worth investigating what's causing this.

-- Glad to hear this took care of two problems at once.

[brittle perch]

just deleting the cache folder

[wise flicker]

Anyone knows why the main menu can't get past 10 fps ?

ToF is the only thing lagging on my computer everything else works fine

[radiant edge]

This only recently a problem? Did it start abruptly?

Anyway, since I don't see much going back in your chat history --

Could you give me a brief rundown of the hardware that you're running on? If not sure, I'll shoot you a DM to collect an msinfo export.

Other thing of interest would be the resolution here.

[wise flicker]

I just redownloaded the game today after not playing since a month after release

And my specs are
Ryzen 5 5600H
RX 5500M
16gb ram

[radiant edge]

And 1080p resolution?

[wise flicker]

yes

And for some reason I can run larger more demanding games but not this one

[radiant edge]

First thing to check, since you've listed a mobile system with two GPU's. Make sure that Tower of Fantasy is running on the discrete.

[wise flicker]

I've disabled my integrated graphics long ago

my only one enabled is the rx 5500M

[radiant edge]

Ah, so the only active is the dGPU, and thus it has to be on it. Gotcha.

Whenever you move past that menu and sign into the game, is the performance similarly low?

Is it just that one intro landing page that's slow?

[wise flicker]

Yes I just tried launching it and can't get past 5/10 fps

[radiant edge]

Same system, same OS install since you played the game long ago?

[wise flicker]

No when game released I used to play on a worse machine with no lag 💀

[radiant edge]

Ah, was about to ask you to try a factory reset of the config files. Yet if that's a fresh installation, there's no need to do that.

[wise flicker]

I installed it through steam maybe it causes an issue ?

[radiant edge]

You can certainly try disabling the "Steam Ingame Overlay". It shouldn't cause problems, yet people routinely report performance impacts. Usually this only happens whenever there's multiple Direct3D overlays stacked up.

[wise flicker]

I'll try

[radiant edge]

Beyond that, probably what we'd want to look at next is the task manager.

To get a look at what your CPU and GPU loads are looking like, then find out what the 5500M is clocking up to.

I don't personally have any experience with the RX 5500M in ToF. Yet the performance should be within 25% or so of the Geforce 1650m, which can handle 1080p with a bit of the settings dropped.

[wise flicker]

In menu still lagging

[radiant edge]

Low utilization on the GPU, and high CPU utilization, interesting.

Could you check in the launcher if you're running on DirectX 12?

[wise flicker]

The launcher before starting .

?

[radiant edge]

Right, launcher -- as in before loading into the game.

[wise flicker]

No version is selected

I'll try making it d12

[radiant edge]

Try selecting DirectX 12 explicitly.

If the performance is the same, then try 11. (Though 12 should work fine on Navi)

[wise flicker]

Still lags with both 11 and 12 :/

[radiant edge]

I'll shoot you a DM in that case, and we'll see what that laptop looks like software wise / if anything stands out.

Beyond that, we might need to look at the temps on that CPU. The GPU is at low load and 62c, which I assume means the CPU is quite high.

[wise flicker]

Cpu was at 58% with around 85/90°C

[radiant edge]

If you're at 90c, you're probably just seeing thermal throttling here.

None the less, let's see if anything else stands out.

Update: Cause was that the IGP was "disabled". Primary display was being driven in VESA mode. This was causing the extreme CPU hit, which went away after the IGP was enabled.

[noble arch]

Is it normal for my phone battery to be at 48⁰c all the time

@radiant edge

I was told by Samsung that they could do nothing about it

[radiant edge]

Batt temperature will be influenced by the temperature of the device. So that one more depends on what's running on the phone.

If the phone was in standby, temperatures should be lower.

[noble arch]

It is running one UI 6.1

[radiant edge]

If they're constantly at 48c, when idle, then that'd be a problem potentially.

Though by idle, I mean truly idle.

[noble arch]

Yes it is at 48⁰c all the time

Even on the home screen

No change in the temps still too hot

[radiant edge]

In that case, you'd have to look into what's chewing up cycles in the background.

Hunch would be that the phone isn't really idle, and something's active.

{not just the home screen}

[noble arch]

Mostly Google play services

[radiant edge]

Granted, out of the box, clean OS install, minimal software, you shouldn't be having issues like this.

Or rather, device should be able to idle.

[noble arch]

It's also draining very quickly

[radiant edge]

That's a sure sign that something is chewing cycles, and the device isn't idling.

[noble arch]

I just set it up though

[radiant edge]

Anyway, you're on a stock OS image, provided by the carrier right now -- correct?

[noble arch]

Yes

[radiant edge]

And the phone after a reset chews high load.

[noble arch]

I got a new s24 ultra

[radiant edge]

That's on them.

They need to provide you a device that can idle.

[noble arch]

It is also lagging like hell

[radiant edge]

Whatever is chewing those cycles when idle, is likely also chewing them whilest ingame.

[noble arch]

I have no games open though

[radiant edge]

Basically, something in the background is eating up your performance, and that's also what's heating the device.

Yep, shouldn't happen.

Not on a fresh device / fresh install.

You can try a factory reset, but if that's fresh from a phone store-- you shouldn't tolerate that. Get them to diagnose what's going on there.

[noble arch]

Here's the carrier I got it from

Now it's at 46⁰c

[radiant edge]

Idle temperature on a phone, when in standby or on the home screen should be barely over ambient. (ideally)

e.g, it should be truly idle.

[noble arch]

I will try leaving it off for a bit

And let it cool down

[radiant edge]

You can try resetting the device (not a factory reset), and seeing how it behaves after a fresh-startup. You can also look at the battery tracking and see if there's any applications reported that're causing the drain.

Yet the stock system software shouldn't be the culprit there.

If they are, something is off.

[noble arch]

The one UI home launcher is using the most battery

Also it says my battery is low at 72 %

[radiant edge]

That's likely a prediction due to the rate of drain being high.

Also related to the temperatures you're feeling at idle.

Anyway, 48c on the battery would be perfectly normal when gaming.

Not normal for non gaming use.

[noble arch]

I rebooted the phone and it is at 25⁰c now

[radiant edge]

That's more like it. (right above ambient)

See if it stays there.

[noble arch]

I have also put it next to my window which is open to cool it down

[noble arch]

@radiant edge it is now at 10⁰c in terms of idle temperature

[radiant edge]

It's possible that the Home Screen software malfunctioned. If that keeps happening, obviously a problem.

Will need to watch that.

[noble arch]

Ok

[noble arch]

@radiant edge while the overheating issue stopped my display isn't damaged but is glitching out like crazy

Is that normal or not

@radiant edge hello

Help my screen is glitching like crazy right now

[restive dragon]

Does any have a problem when spamming attacks/skills and discharge with Ling Nan Yin weapon?? I am getting bright white flashes and sometimes white glowing orbs on my screen.

Am currently playing on PC with a RX 580 SP.

[worthy sinew]

anyone else have login issues after a crash of the game? i sent a support email but no idea if i need to reinstall or if its server side as it was during a teleport

[radiant edge]

A login issue following a teleport. Do you remember where you were porting specifically? (and, had you been to that area prior?)

[radiant edge]

Is the visual artifact the same under DirectX 11 and 12?

Older cards such as the polaris generation, tend to have defects under DirectX 12.

[worthy sinew]

the teleport was to leave the uh location i was in rescuing the doctor during the seige of the badguys i cant recall the name of

[radiant edge]

Definitely not normal. Is the same thing happening as prior where you're seeing high idle temperatures with the game closed, and with the One UI / desktop system being listed as the primary battery drain?

[worthy sinew]

it suddenly put me in a loop of the teleport effect and just wouldent do anything so i had to alt-f4

i also cant log into any servers with my account atm

[radiant edge]

Not any servers at all? {not even in other regions?} Now that's abnormal and sounds potentially like the account.

Do you have any other devices that you can try the game on to try to rule out something client side?

[worthy sinew]

i tried via steam

my phone dosent support it

[radiant edge]

Any potential that you can tether the phone to your desktop / laptop, and try to sign in via its Internet (e.g, hotspot)?

[worthy sinew]

i tried that too

[radiant edge]

Gotcha, so two Internet connections, lots of servers attempted, and a second installation of the game of a different launcher type.

[worthy sinew]

and via wired lan vs wifi in general

[radiant edge]

At this point you'll likely need the aid of Customer Support.

[worthy sinew]

yeah

[radiant edge]

One last thing I'd ask here. Can you attempt creation of a second game-account to log in via?

[worthy sinew]

i did

[radiant edge]

And that works?

[worthy sinew]

no

[radiant edge]

Oh, so you can't sign in on 'any' account.

[worthy sinew]

nope none

[radiant edge]

Then it's not account related.

Just to be absolutely clear here, you've tried via the standalone launcher and Steam, right?

[worthy sinew]

yup!

[radiant edge]

Steam was not installed on the system prior?

[worthy sinew]

steam was but the tof install in steam was not

its on a second ssd and everything

[radiant edge]

Gotcha, then there's no point in attempting a config flush, since effectively you had a fresh install of the game. [separate config paths]

[worthy sinew]

i can try my second acct on the steam install.

yeah

[radiant edge]

ISP wise, on the off chance, is there any potential that your Mobile Phone and PC are the same carrier / provider?

[worthy sinew]

my phone is tmo and my isp is some local fiber compant

company*

i live kinda remote so they could share the same root isp

[radiant edge]

Different ISP's / carriers, and I assume you're within the US. Only thing that I can really think of at this point is if it's software induced on the machine, that an update happened during gameplay, and the teleport was the trigger, but not the cause.

I'll shoot you a DM to collect an msinfo export to look at software.

[worthy sinew]

okay

no change in "disconnected from server" with a totally separate account on steam

[radiant edge]

Thanks for double checking on that part.

Update: This one wound up being ISP routing. Just, coincidentally two providers had issues in tandem most-likely.

[worthy sinew]

yup

[noble arch]

@radiant edge still my screen is glitching out like very bad to the point where the device freezes

What should I do now

Samsung wont fix or replace the phone at all

[restive dragon]

I am using DX 11 at first then 12 but both API share the same results. Previously i was using a GTX 1050Ti but no flashing white things present on that card, maybe it's just AMD driver thing? My driver is up to date.

[inland moth]

Hello, crash app

[radiant edge]

Do you know with relative certainty that it's the One UI launcher app that's loading the device every time that this happens? If it is {same problem as the other time}, you might be able to switch to a third-party launcher in the Google Play Store. {any other launcher}

That said, if I was in your shoes. New phone bought from a carrier's store, and running the carrier's Android image: I'd go into a local store and illustrate their distribution (their stock image) chewing up the CPU like you're seeing. e.g, see if they have a suggestion for you.

[noble arch]

Yes

Because I switched to a different launcher and the issue stops

[radiant edge]

Ah, so you already basically did that.

[noble arch]

I made my own home screen launcher for it

And it runs fine

[radiant edge]

Modern AMD cards (Navi and later) don't have those defects, yet I sadly don't have any Polaris GPU's that I can test. {and they don't show on Vega IGP's under DX 11}

You mentioned being on the latest drivers. Are those '24.3.1' specifically?

[radiant edge]

Assuming that you're still on an Android device (digging through your chat history). What's the make and model of the device that you're playing on?

If you're memory constrained, you might be able to avert the crashes by reducing the ingame display (graphics) settings, and more specifically the texture quality settings.

[noble arch]

@radiant edge here's the battery temperature now

[radiant edge]

Big improvement, 12c less whilst charging. Much more reasonable.

[inland moth]

Don't load

[radiant edge]

Ah, so you can't get into the game to alter the settings even.

This started after an update specifically? Has a reinstallation of the game / app already been attempted?

[inland moth]

Clear cache, reset phone, re install

Os phone

[radiant edge]

Gotcha, so pretty well full nuclear wipe and the game won't start. Though presumably it did beforehand.

In a situation like this, I'd recommend that you #game-support if you haven't already. Could you list the make and model of that device here as well though? [so that we have some understanding of its specs -- importantly the SoC and RAM]

[inland moth]

8 ram helio G99

Conact is only for mail?

[radiant edge]

Email would work fine in a situation like this most likely, since it's not anything account specific (just general device troubleshooting).

[inland moth]

Ok thx

[radiant edge]

To expedite things, make sure that you explain how far you're getting in the installation and loading of the app, that you've already done a device reset and reinstallation, and most importantly -- the device that you're using + its specs.

If it happened after a specific update, which I assume it did -- that'll also be a key detail to include.

[bleak mirage]

what files to delete again? in my problem with not being able to get into server cuz it loads and kicks me out onto selection screen

[restive dragon]

I see, Thanks for the response! I'll try to adjust some graphic settings just to minimize this white flash things on my screens.

[bleak mirage]

can someone help me?

[umbral swallow]

Returning player, is it still possible to server transfer (I have the card) or is it just a character per region, I don't have the data transfer button in the settings like it used to be, since friend requests and instances are Server based anyway id need to transfer to play with a friend, not in the mood to start over and lose progress. Unless I'm missing something about the new server system?

[wary shuttle]

servers were merged

so you can play with people from other servers (you can see them, add them, etc)

[noble arch]

@radiant edge my screen when it's supposed to show white it goes orange please help

Hello

[radiant edge]

Only thing that I can think off is that this sounds like "Night" Mode. aka, low blue light mode.

[noble arch]

That's turned off though

[radiant edge]

If that's disabled, then the next suspect would be if you have any program on the device (outside of the system settings) that can implement that.

e.g, lux.

[noble arch]

No

I don't no if its old burn in

[radiant edge]

Screen turning orange doesn't sound like burn-in or persistence, though I could be wrong.

It wouldn't be something you just abruptly notice either way.

[noble arch]

It's makes it hard for me to see what's on screen

[radiant edge]

If you reboot the device, is it initially back to proper color balance?

Talking initially when software is loading in.

[noble arch]

Tried that no fix

[radiant edge]

Loading splash is also colored?

[noble arch]

Yes

[radiant edge]

That'd be before the night mode kicks in.

[noble arch]

And it flickers like bad

[radiant edge]

Ok, now you've described something that sounds like hardware.

That's on the brand new device that you picked up?

Or the older one?

[noble arch]

The new s24 ultra

I just updated it as well

So it's not software

[radiant edge]

If it's brand new, it's under warranty. You have something that sounds like a hardware failure. Take it into the store and demonstrate it.

Show the display flicker and miscoloration in the splash during bootup, e.g.

[noble arch]

I could plug it into a external display

And use it like that

[radiant edge]

I wouldn't personally, being that it's a new device.

[noble arch]

It only does it when the refresh rate is at 120

[radiant edge]

That's an interesting observation.

[noble arch]

But the flickering is still there no matter what

But the touch works fine

[radiant edge]

Ah, I was about to say that I can come up with reasons the display would flicker at high refresh modes (since Android implements adaptive sync in the latest releases).

Can't come up with a reason that'd cause discoloration though.

[noble arch]

It's a amoled panel

Display

[radiant edge]

Yep, probably a faulty display panel.

Anyway, anything in software is typically later in the startup than the intro splash (carrier's logo). Settings like Night-Mode won't take effect this early.

If it's miscolored and flickering there, I'd illustrate it to employees in a store and request replacement.

[noble arch]

The screen isn't cracked at all

[radiant edge]

That's good, since they will have a harder time claiming it's user-error / damage.

Pristine device condition makes things easier for you.

[noble arch]

I have noticed there are also a bunch of dead pixels as well

[radiant edge]

Dead pixels is 'iffy' on replacement, in that there's manufacturing tolerances always.

[frosty salmon]

🤓

[radiant edge]

The discoloration and flicker I expect to be a no questions asked they'll take it.

[noble arch]

My display just went black for a bit just now

And then came back on

[radiant edge]

Honestly fits with what you're describing of the flicker.

[noble arch]

Like I couldn't see anything but the phone was on

[radiant edge]

That could also be a loose cable internally, yet regardless the cause -- these are sealed devices (glued together).

Not something you can really look at easily, nor should you under warranty.

[noble arch]

I have had this is with Samsung phones since the galaxy note 10

And I take good care of my phones

[radiant edge]

I'm not too fond of Samsung's phones myself. For instance, I've had an S8 that cracked pretty bad from falling less than 3 ft onto carpet.

Anyway, that's anecdotal.

In this case, fresh device / new -- means it's covered.

[noble arch]

Like the flickering us at the bottom of the screen

[radiant edge]

This one the manufacturer will help you with, unlike the software issues. You have something that's most likely hardware.

But, if it was bought from a store, in person. Take it in, in person, illustrate it to the clerks in the carrier's store, and have them deal with it.

[should be faster than manufacturer]

[noble arch]

I found a fix just turning it off and on again

[radiant edge]

Wasn't this tried earlier in viewing the splashscreen?

[noble arch]

And fixed

The phone cooled down and it stopped

[radiant edge]

How "hot" was it whenever that started, and stopped?

[noble arch]

50⁰c

[radiant edge]

50c shouldn't cause issues like that with the display.

Anyway, if it's temperature related, that's good to know since you'd need to heat the device up to show it happening in a store.

[noble arch]

OK

I just played a video on YouTube and it stopped

[noble arch]

@radiant edge the problem is even worse now

[radiant edge]

If it keeps happening and it's progressively getting worse (especially if it's a hardware fault), the only solution is going to be taking it into a store for exchange.

[noble arch]

I can't see

Anything

[radiant edge]

[*and if that's not possible, sending it to the manufacturer for repair -- with a recording of the problem happening as proof {if it's not constant} *]

[noble arch]

It's making it hard for me to do that

@radiant edge

[radiant edge]

Use your prior phone's camera, to capture the display of the device. You won't be able to record this on-device anyway, if it's hardware.

That way, be it in the store, or otherwise, if you can't reproduce it on the spot -- you can illustrate it happening.

[noble arch]

I can't

[radiant edge]

You can't record the problem? Or you can't take it in?

The more that I think of your device, being that it has multiple dead pixels, etc. The more I wonder if it's a refurbished unit.

Anyway, even if it's a refurbished device, first 30-90 days should be covered.

You should be able to get it replaced.

[noble arch]

Eitheer

[radiant edge]

Sadly I don't have much advice outside of going for replacement. This is the correct course for anything new. You shouldn't have to deal with problems out of the box.

In the case of a refurb, if they claim there's no inventory (since I don't know the story of the sale)-- you can also always go for a refund or exchange towards some other device. I'd urge you to not accept a functionally defective device {where you can't see the screen} though in all situations here.

[timid egret]

So lately i've been having issues with my ToF Launcher from launching, like just clicking to start up the app from the shortcut and it instantly terminates itself from launching. I've tried deleting and reinstalling fresh clean copies of the program and using alternative versions of the game (switching between the Steam Version and Windows) ToF was working on Steam up till a point randomly during last weekend where it randomly started having this issue, here's one of the Event Viewer log.

Also may i include that after uninstalling each time i deleted the ToF folders in the appdata folders for local/roaming before restarting my PC and installing the game again to ensure the folders were gone before installing the game again

[bleak mirage]

?

[radiant edge]

Give me one moment to read up on which folders that you're looking for to wipe.

[bleak mirage]

alr thanks

oh theres no 30 second coldown to messeges how nice

[radiant edge]

You could try a factory reset of the game client's settings as detailed in this pin:
#technical-help message

That said, I'm not certain this will help. I'll dig through everything that you've posted on the Discord. I assume that you're reaching 90% on the loading screens after selecting to join a server, and then being ejected back to the server select?

[bleak mirage]

yup i xcactly

[radiant edge]

Looks like you posted a screenshot of a notebook that was mentioned to be an Acer. Core i5 + NVidia Geforce graphics. Could you give me the exact make and model of that notebook so that I can look it up per exactly what you're running on?

[bleak mirage]

ok so im looking through the tof forder and i go to hotta foleder and theres no "saved" folder (unless its "content"?)

[radiant edge]

In general, the loading screen stalls typically are either one of two things:

-- System performance: That the machine is taking long enough to load-in that the servers have timed out, or otherwise stopped waiting for the client to connect.
-- Connection: Routing, firmware defect, firewall, web-filtering within AV software, etc. {something interfering with the client's communication}

[radiant edge]

Those folders are actually not inside of the Tower of Fantasy game folder:

%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\*
%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Config\WindowsNoEditor\*

%USERPROFILE% is a Windows Environmental Variable that's automatically replaced by the path to your user-directory.

Try the following:

Windows Key + R (this opens a run prompt)
Paste in: %USERPROFILE%\AppData\Local\Hotta\
-- OK the run prompt.

This should open Windows Explorer to the base path of where the Steam and Standalone launcher's settings would be stored, respectively.

It's also safe to simply eliminate "%USERPROFILE%\AppData\Local\Hotta\". Everything in there will automatically be regenerated on the next launch of the client.

If wiping the client's config out doesn't help -- when we'll go from there. If you're unsure what your laptop is, just let me know and I'll shoot you a DM to collect an msinfo export.

[radiant edge]

Launcher itself won't open, and not the game?

Since it sounds like you've already tried a completely separate launcher (fresh installation), I'll shoot you a DM. We might need to configure Windows to capture a minidump for the launcher. {a launcher crash-dump}

0xc00000409 [non-zero exit code] is unfortunately not very descriptive, so we'd need another hint here.

[bleak mirage]

alright now what-

[radiant edge]

If the folders are cleared -- try starting the game and see if that makes a difference in effect.

If the loading screen behavior is identical, and you still can't get into the game, then try reducing the Display (graphics) settings in-game to the minimum. [before attempting to enter a server]

And should that not help (still can't get in), then we'll need to learn more about your system / go from there.

[bleak mirage]

so like i delete the folders like everyone of them or do i clear the insides and leave the folders ..?

[radiant edge]

Either works actually. For instance, you could clear everything within \Hotta\, or remove the \Hotta\ folder (the one under AppData}. The folder(s) will be recreated if they don't exist on the next game startup.

So basically whichever you're most comfortable doing here.

[bleak mirage]

YOU COULD HAVE JUST TOLD ME TO DELETE THE HOTTA FOLDER 😭

[bleak mirage]

wait in thistehres an not folder thing a note thingy so uhhhh do i delete that too

[radiant edge]

A note?

Could you send a screenshot of what you're planning to remove? Best way to be sure here.

[bleak mirage]

i deleter the whole hotta folder alr-

[radiant edge]

It'd be migrated to the recycling bin either way. So it's fine. {could be undone}

[bleak mirage]

no i mean completely deleted cuz it was too big for the bin uhhhh oh no was it important.....?

man im dead 😭

[radiant edge]

As long as the Hotta folder was under AppData\Local, you're fine. If it's the game folder, then that might be problematic.

(e.g, need a re-download)

I assume that you got there from the run command.

Anyway, long as it's the AppData (user dir) Hotta folder, it'll be recreated, so no loss even if permanently gone.

We won't need to restore that-

[bleak mirage]

I DELETED IT FROM THE MAIN FOLDER NOW IM DOWNLOADING 50gb SO UHHHHHHH JUST NEED TO WAIT A WHILE

im stoopid ok i though you meant the main folder 😭

[radiant edge]

I take the blame there, I probably wasn't clear enough. My apologies. Either way, no harm no foul. The game will be re-downloaded eventually and back to the way it was.

Just a minor setback.

[bleak mirage]

ayo a kind guy on the internet no way

[radiant edge]

For the next time around, and clarity here:

[bleak mirage]

to the way it was you mean will i still have the problem or not...? will i need to check it in case?

[radiant edge]

I mean that what was lost / deleted, will be restored to its original state (brought back) with a reinstall or a repair of the game via the launcher (or Steam).

I'd expect that this cleanup won't alleviate the issues that you're having [since the contents will be re-downloaded back], but no long term damage from that.

[bleak mirage]

ill still check if i have the issue

[radiant edge]

Never hurts to.

The main folder that I'd expect might help to clear -- is that one under AppData\Local\. This one contains all of the game's settings.

[bleak mirage]

oh by the way my loading is quite fast alr 50% OUT OF 58.7 GB

[bleak mirage]

alr i think its done let me check @radiant edge

hmm it seems my pc needs to restart but i think ita alr

@radiant edge ALR I CAN LAUNCH IT LETS SEE....

NOOOO

[radiant edge]

Was the AppData\Local\Hotta folder cleaned out? (assuming not)

Try wiping that folder next [launcher and game processes closed completely beforehand], then re-launching the game.

[bleak mirage]

nope

btw the bote is here again

note*

[radiant edge]

Ah, the "intl_auth" file, gotcha. Understood.

It's fine to clear that out as well-

[bleak mirage]

alr so i delete the all the folders that are there including the note?

with the folder itself?(like packaging)

[radiant edge]

Correct, everything in that folder is fine to remove.

[bleak mirage]

INTO THE TRASHCAN YOU GO

its in the trashcan now

clen trashcan or?

[radiant edge]

Just letting them sit in the recycling bin is fine, don't have to flush the contents.

[bleak mirage]

alr

[radiant edge]

Afterwards, go ahead and start the launcher, and game, once again.

See if there's any effect. If not -- reduce graphics settings, and try once again.

[bleak mirage]

guess ill reopen the launcher

hm it says launch is that supposed to be launchable now?

uh

guess ill launch

ooh i can hear sound

maybe it helped

ALRIGHTTTT

TIME FOR THE GRAND REVEAL

please work 😭

oh no it stopped at 90 :anxious:

[radiant edge]

How long would you say that the loading screen took in total to hit 90%?

(if you had to guess in seconds)

[or minutes]

[bleak mirage]

30 seconds or less

[radiant edge]

Relatively fast.

Have you already attempted resetting your Internet equipment?

Modem, router, CPE / etc.

[bleak mirage]

ill better not do that cuz my dad once did that and we had no internet for quite a while like a month or more

[radiant edge]

Any chance that you can request he do that? So that you don't take the fault. If the game is loading quickly, then there's that other potential on the connection side.

If not, do you have a cellphone that you can try tethering for Internet? (Without using the home WIFI)

[bleak mirage]

like i use my hotspot instead of my normall wifi?

ok so i have my iphone hotspot open but it doesnt show on my wifi list on pc tho im NEXT TO IT WAH

[radiant edge]

Right, though ideally not from an iPhone.

e.g, because iPhones have known issues with cellular data and Tower of Fantasy.

[bleak mirage]

o h .... guess i gotta borrow my moms android-

[radiant edge]

Can try it, but it may not work. I wouldn't want to conclude that this means no connection problems if a hotspot off an iPhone also failed to connect.

[bleak mirage]

my moms phone needs charging BUT BWE HAVE A DIFFERENT WIFI tho its kinda weak.... hmmm lets see

15 seconds to get to 90

aaand it stopped at 90 lets hope its cuz the wifi is weak

IT GOT TO 99 BUT IT STILL CRASHE WAH 😭

hmmm

try again idk

16 seconds this time to 90 preety much the same

ayo i heard a bell and it got to 99

please please please

the screen turned balck

THERES HOPE

YE

YES YESYES

YEEES

IT DIDNT YEET ME OUT

IM IN THE GAME

IM NOT LATE FOR THE COLLAB

42 unread emails.

g r e a t

oh no the weap is a trial noo

[radiant edge]

90% and 99% are the two main stop points during the world-login process.

Glad that you got in the game though.

If you can reliably get ingame this way, then it's worth talking to your father about resetting that Internet Equipment, on hopes that you've just encountered some form of a firmware bug.

[proven adder]

Soo I’m a returning player (1 year+)
Used to log in via Gmail back in the day, how do I do that now? I tried logging in with this Level infinite pass thing but my account has been reset, started anew from the very beginning lol

ios

There is literally no Google option anymore

[pastel estuary]

i have identical issue, i'm a returning player from 2022, i still get email from the game, and wanted to come back but i can't log in cause the account does not exist... is there a way to get it back ?

[proven adder]

From what I’ve been reading here and there, the only way is to log in from a pc (it has Google login), bind your account to your Apple ID/twitter/fb then use that option on your iphone/ipad. So try that if you can.

That sounds too dumb tho, especially after two years since the game launched. It honestly put me off
I contacted CS so we’ll see what happens, try that too

[pastel estuary]

i did the first part but i can't get connect, it's telling me that the account does not exist while i got the code to log in on my mail, that's why it suck actually, it's linked but it's like the acc is in disabled state or something :/

but thx and i'll try to email them too

[proven adder]

Damn ☠️ Goodluck bro, do contact them as soon as you can, I’m sure there’s a fix

[pastel estuary]

gl to you too mate, hope that you'll enjoy your comeback too 😉

[radiant edge]

Did you use the same device whenever you last played? There are indeed some restrictions on Apple devices (in that they cannot use Google sign-in).

Far as the PC Client, it's not necessary to entirely install the game -- just the launcher far as accessing the Account Center.

[radiant edge]

Going through support sounds like something you've already began the process of. (e.g, as detailed in #game-support ) That'll require some back and forth of proving ownership of the account, support will let you know whatever details that they need -- yet the more that you can dig up preemptively {such as from bank statements on any ingame purchases} the better.

It sounds like you're getting email confirmations. Since you mentioned Google [identical issue-], have you already attempted signing in both via Google (external sign-in provider) and via gmail (as plain old email)?

[pastel estuary]

Thx for the follow up, in the end i got my acc back and connecting myself with gmail outside the game, on the webpage, may have unlocked something cause i did connect myself in the game afterward, same process but it worked xD
Thx again for taking some of your time to help us, have good day mate

[uncut tiger]

how do I do a clean uninstall of the official launcher? I moved tof to steam.

[proven adder]

Thank you for your help! I actually fixed the issue by just using the code login method, entered my gmail, changed the password and it worked 🙂 Dunno how it happened but it did work haha

[ripe radish]

i need help with someting ill just show u a ss

i cant claim the chapter 11 rewards i claimed other just now but not this 1 any help

when i click nothing happens

[dense wraith]

continue doing the other chapter then claim it later

[ripe radish]

Only 2 left chapt 12..13 aand there pain to do damn it

[spark notch]

Is there a way to recover account?

The only acc that was bind was my fb acc and I can't open the said fb cause of some certain lifeless people

All I got is the UID and some old screenshots of my acc

Tis hopeless🥹

[radiant edge]

Have you already contacted Facebook's support and explained the situation / looked into the potential of recovering the account?

It may be a longshot if you were removed {from Facebook} rather than having that account compromised, yet it's still worth trying talking it out.

Beyond that, I'd also encourage you to try to #game-support , even if you think that you just have a UID. For instance, you may still have the same device(s) that you used in all prior logins, live in the same location, be on the same ISP, etc. There may be other factors that can be used to prove ownership here. It's worth explaining everything that happened and seeing if the Support Team can assist with what you have.

-- If you've ever made purchases from the special currency shop, don't forget that you can dig through bank statements and find the transaction ID's.

[spark notch]

Ic, thank you very much for the info

[lyric prairie]

Hey, so i recently upgraded to windows 11 and my game started to crash...pops that little window up, figured i could ask for help here first before trying to contact game support, any ideas? I already uninstalled, and installed again, but the issue persists

[latent linden]

Hi, I recently got back into the game after a year of not playing. I have a friend who I don't play anymore and have no contact with, and I like the last character design he made, by knowing his UID can I get his character design, I see there are many options to import characters made by the community and I don't know if what I'm asking is possible.

[bleak mirage]

ayo so uh im trying to get on the server with the other wifi and uhhhhhhhhhhhh.....

wait i have an idea

cuz i have 2 different wifis

other than my regular

._.

UNLESS...

I HAVE AN IDEA

[latent linden]

When the game started, couldn't you create different characters and it was free to change or modify them?

[real aurora]

Hey guys, i recently got back into the game and i wanted ot make purchases on the game (i am playing through steam). I have money on the steam wallet, i see the stream overlay, i already ran it as admin, nothing works and i already placed the money on the wallet so i'd kinda want to use it. Any way to solve this?

[keen warren]

Is america 1 north or south?

[radiant edge]

Whenever you say that you already have money in your wallet, does this account for tax? That's the only thing that I can think of here if you're being prompted to add funds.

e.g, say that you wanted to buy a 100$ package, and you had exactly 100$ in your wallet. The actual cost might be closer to say 107$, as Steam's pricing will have tax added pre-sale. In this case it'd be needed to add an additional 10$.

[radiant edge]

Modification of character post creation has always costed 100 DC, or a voucher. You might've had vouchers in your possession that were used prior.

[radiant edge]

PanicSyncRead means that the game-client has retried to load an asset several times, and that each try has resulted in the wrong hash being computed for it.
-- If you've already reinstalled the game, the expectation is that the asset on disk is intact. However, have you tried running a verify / repair through the launcher, Steam, or Epic Games? Does the verification detect corruption?

Generally speaking these tend to be either an unstable system, a failing drive, or problems with the disk controller (very rarely drivers).

Did those crashes start happening right after the Windows 11 update? Or some time thereafter? Odds are there's some hardware failure that's cropped up. A series of crash-dumps would help get a better idea of what's going on here, in terms of if the failing asset and its hashes are consistent.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[real aurora]

Ye I have like 30 euros and can’t buy the 1 euro pack xd

Nothing happens when I click to buy

[radiant edge]

The Steam overlay shows up though, correct?

e.g, shift + tab works.

One last thing that I can think of. You're signed in through a Steam associated game-account? Not just signed on via the Steam rendition of the game on another sign-in method that's not linked with your Steam.

[real aurora]

It does yes, I’m bound with the account to steam as well

[radiant edge]

Interesting. Well, in that case I'd probably reach out to both Valve and Tower of Fantasy's support.

I've never seen a situation where the storefront won't open, where it's a Steam sign-in, and where the overlay is functional. Probably the last thing I'd try before trying to get things looked into on the other-end, is verifying the integrity of the game's files.

You could also attempt disabling HAGS if it's enabled, yet that shouldn't be needed, given you're getting the overlay to show. Or, perhaps a clean install of Steam.

[hasty tide]

Do you remember how to do this mission?

[cold lion]

It's possible to unbind the current email on my level infinite pass via customer service right?

[thorny barn]

Is something going on? I've tried to log in multiple times and it won't launch. Just shuts down.

[untold stag]

Guys, show have a better dps, Asuka or Rei (EVA collab)

[bleak mirage]

oh no my thing stuck on 90

[fervent lagoon]

Hi, I'm having problems and I can't purchase anything on Steam

[safe nest]

dis safe to delete?

like are these just patch files that can be deleted after updating the game?

[radiant edge]

Not certain on the mobile client, yet from a prospective of "safety" -- anything is safe to delete experimentally in that you can always re-acquire it. e.g, in the worst case scenario you wind up needing to re-download what was lost.

Albeit, unless you're absolutely strapped for space, I wouldn't recommend experimenting unless you've unlimited data and there's no quota concerns.

[radiant edge]

Whenever you hit SHIFT + TAB {default hotkey to show the Steam Ingame Overlay} within game, does the Steam Ingame Overlay display?

If it doesn't, then this pin is relevant: #technical-help message

[fervent lagoon]

no

[radiant edge]

For something like this, your best bet is asking in the other channels (such as general, or gameplay-help). This one is more specifically for technical issues impairing the ability to start or play the game.

[radiant edge]

Gotcha, if the overlay won't show on Steam, that's a requirement for making purchases. On Steam, purchases ingame (be it for Tanium or anything else) is done via Steam's embedded browser.

Focus for a start on getting the overlay to show. e.g, make sure that the overlay is enabled for Steam (globally and within the game's settings on Steam), then check if you have a Graphics Card that supports "HAGS" [given this is known to interfere with the overlay].

[fervent lagoon]

Where do I find Graphics Card that supports "HAGS"?

[radiant edge]

Right click in an empty space on the Windows Desktop (any area that doesn't contain icons), and select "Display Settings". From here, scroll down until you see "Graphics Settings", then click on that option.

In this tab, you'll find a slider / toggle option for Hardware-accelerated GPU scheduling".

Another way to get there is:

Click on the Windows Start Menu, click on the "gear icon" (settings), and search for "Graphics Settings".

[fervent lagoon]

I have it active, should I deactivate it?

[radiant edge]

If you disable HAGS, Steam's overlay "should" start functioning after a reboot of the machine.

The only thing that you'll lose from doing this is the ability to use NVidia's DLSS frame-generation if you're on an RTX 40XX card.

[fervent lagoon]

ah ok I'll try thanks so much for the help

[fervent lagoon]

i have rtx 4060

[radiant edge]

If you 'need' frame-generation (you'd have to play around with this / it's preference and depends on output resolution), then the other option as discussed in that pin is to explicitly load Steam 'as administrator'.

However, if you're playing at 1080p or 1440p, or a lower framerate cap such as 60fps, you probably don't need frame-generation.

[fervent lagoon]

ok

[radiant edge]

For alot of people, they dislike running Steam as admin (rightly-so), so it may be preferred to have the overlay just function without additional rights. I fall into this camp personally.

[radiant edge]

If there's a need for the removal from your Level Infinite Pass, such as if you're losing access to the associated email address or have already lost access to such -- then yes, Customer Support can definitely help you with that. Either way, contact support and explain your situation if you've not already done so.

[cold lion]

I just did and they're all giving me the same response saying Level Infinite Pass can't be changed

[radiant edge]

What exactly is the situation? For instance, are you unable to sign in on the LI Pass side? Have you lost access to that sign-in method?

And more importantly, has this been included in the support contact? (the reason)

The key here is if there's a situation that mandates action from a security front, or for account access as a whole.

Where security is involved, I've seen support assist people basically.

[cold lion]

Yeah like I have no access to the email that's why I want to change it as soon as possible

I'll try to contact them again

[radiant edge]

Gotcha, then that's a high risk scenario. Just be sure to explain that you've lost access to your email. e.g, if it was compromised.

[cold lion]

Alright thank you for the information

[radiant edge]

You can also leave what action is taken up to support, for instance if they want to assist in changing the email, rather than unbinding LI Pass as a sign-in option. The main way I'd personally go at this is to just ask for help, generically, in securing your account.

[radiant edge]

Whenever you say that "it won't launch", do you mean the game client far as what's closing? {or perhaps the launcher itself} How far exactly are you getting into the game? Is this on the PC Client?

[wary shuttle]

have a great day, Eliya

[cold lion]

@radiant edge Hi i'm sorry for the ping I guess its not really possible

[radiant edge]

The game doesn't support it is correct {from an automated systems stance}. Did you approach this from the angle of that some bad actor may be in control of your email associated with the LI Pass, and that this provides a vector to gain access to your game account? [given that sounded like your concern earlier]

That said, have you also tried reaching out to your email provider? e.g, to regain control of the account that's associated with the LI Pass.

If you have, I'd make sure you mention that as well. That every other venue has been attempted.

[thorny barn]

On mobile. It would crash just after login. I reinstalled and it is working now. Thanks.

[shell glade]

can anyone help?

[untold stag]

Ok sorry

[radiant edge]

Sounds like you're amidst an install on Steam (judging from message history). Could you run me through what's going on / give me a summary of the symptoms?

It seems like you've been unable to get the game working for quite some time due to a 'Login Status Exception', yet this is from older messages towards the start of the year.

[analog bolt]

Anyone faced
The protocol is invalid loading screen while doing absolute tower defense event

Happened to me once few hrs ago

[radiant edge]

Not faced this personally. Any ill effects after the run ended?

[analog bolt]

Forced exit from the evt and had to restart it
Nothing other problems
I was party leader, was doing 10 angel defense evt

[radiant edge]

Thanks for clarifying there.

[analog bolt]

i tried to activate this before doing the main story of this region
was it bug or can not activate it before doing the main story of this region
after doing main story of this region i was able to activate it.???

[radiant edge]

Alot of the time if you find that you can't activate an astral monument -- simply logging out of the game and logging back in may help. Was that tried?

Leaving the area and coming back later is somewhat similar in that the client is re-loading everything in.

[real junco]

Locked by the main story, until you have your timestamp and activate the first statue via story

[analog bolt]

I activated black jade ruin in story n went back to monument to activate it

[tiny crown]

Can someone help me run Tower of Defense in Windows steamdeck

[untold stag]

How i finish It? My chat dont work

[radiant edge]

Generally either your account is being flagged as that you're a minor (under-age), or it might be triggered by a communication-issue that goes away with a relog and or flushing the launcher and game cache, followed by a full relog.

If it persists, then the suggestion is to #game-support to have things investigated on the account side.

[radiant edge]

ToF itself isn't loading? {assuming you meant Tower of Fantasy and not a mini-game within}
-- How far are you getting into the game's launch? {e.g, to the Hotta splash, further} Typically things should just work on a Windows SteamDeck.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

Far as Deck launches go -- most of the time that I've spoken to people on this, the launch holdup winds up being a lack of a functional OpenCL and a problem with the display drivers.

[untold stag]

Thanks

[radiant edge]

Assuming that you can't send 'any' messages ingame for clarity.

[untold stag]

I cant, my chat its "blocked"

[radiant edge]

For a start, close the game and launcher completely:

Wipe the contents of the following folders:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Then, start the launcher back up, re sign-in, log back into the game, see if you can send messages.

If you can't, and if you have access to any other Internet connection [cellular for example], you can give that a try. Beyond that though, it may legitimately be on the account side of things.

[wooden valley]

Does anyone have a solution if I can't buy anything ingame via Steam launch in the store?
I press on the amount of currency I want to buy but nothing happens
I have already looked at the Steam Overlay which is switched on

[radiant edge]

Despite that the overlay is switched on, have you confirmed that the overlay actually appears? For instance, does the Shift + Tab hotkey work to display the overlay ingame?

[wooden valley]

No the display does not appear

[radiant edge]

If the overlay doesn't appear, have you already tried the suggestions in the following pin? #technical-help message

[wooden valley]

No i did not see that ^^
Thanks i will try when im home

[forest dawn]

Hi. I have this problem
When opening a dialogue on a quest the game crashes out

[bleak flint]

Yo, Aurawolf skill module still bugged?
(lol over an hour w/o reply. I must had touched a sensitive subject lol?)

[forest dawn]

Uhmmm..

[radiant edge]

One specific dialogue (e.g, only a single quest that's triggering this)? Is this for the PC (Windows) game-client?

If it is: Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing. {after triggering a crash}

Ah, I see an "S22 Ultra" listed in gameplay-help. Reinstall already attempted, but followed by a new problem of the game randomly crashing. These are 'new' crashes that didn't happen prior to the reinstall?

[mighty patio]

aight, so Iv'e 100% the Aesteria story, but I'm still locked from going to Vera. Anyone know how to fix?

this is my current main mission, but I keep getting this pop-up

[pale mural]

#technical-help message try that

[mighty patio]

only thing is, I don't have the adventure icon so I can't even access that page lol
slowly trying different ways to access it but every way I've tried just tells me to complete the "end of the day" mission first

[bleak mirage]

help-

do i have to delete these files every time i start the game @radiant edge ?

[balmy summit]

i cant proceed story

relogged twice

[mighty patio]

alright, so I've managed to start the Vera story from this, I had to access Adventure from this screen, and this is the only way that works so far, meaning I can only access Adventure once a day lol. My chapter 1-05 is still incomplete which I'm guessing is what unlocks the Adventure menu

[radiant edge]

Should only have to once. If there's a need to constantly purge the client's cache, that would be of interest and we'd need to dig into why that is.

[radiant edge]

Ignoring the instance not ready error (which sounds server-side), have you already done a check of the game's assets? (Launcher, Steam, or Epic's verify / integrity check feature)

I've seen people get stuck here before, though usually more in line of the boss within not spawning.

[balmy summit]

trying now.

[tepid gate]

is anyone else getting this error when trying to login through gmail?

[radiant edge]

Try resetting all internet equipment first and foremost, if that's not been attempted yet.

[real junco]

No, Vera story unlocks the adventure tab, getting to Mirroria and getting your own apartment

[untold stag]

Guys, its possible trade my server account for another server?

[real junco]

Servers are all merged per region on PC/ mobile. Region swap is not possible, need to start again to switch

[pale mural]

yeah sry for late reply.
not having adventure tabs, means you stopped playing without it unlocked yet.
and then try to continue with current condition.
yes, have to find a work around to access adventure tab.
that adventure tab should be available once you backtrack to vera lab at desert and then do storyline from there.
depends on how you ... escape from the bugged quest, that could be a very long track.

[hasty tide]

I’m stuck in Hotta side quests, game won’t let me do further missions for rewards. Here are my screenshots

I finished first one months ago

[hasty tide]

Never mind I thought there were multiple missions

[mighty patio]

weird, coz my other main account I got adventure tab before I even finish Aesperia story and haven't even been to Vera

[untold stag]

I cant switch region?

[radiant edge]

There's no official mechanism for transfer between regions in the game. I'm assuming that you're asking for an official feature here, and considering your chat-history and primary spoken language.

If you meant 'trade' in the literal sense {as in account trading} that's prohibited as per the user-agreement.

[untold stag]

Oh Sorry, isnt acc market

Its switch region

Ik sell accounts its prohibited

[radiant edge]

No worries, I figured here. Just chiming in incase so that people don't get the wrong idea, since it's the second time it was mentioned.

Anyway, transfer only ever existed within region. After the world mergers (within each region), the transfer function effectively vanished from the game. You're more than welcome to submit #1220745020735492106 on this topic (cross region transfer) of course.

[untold stag]

Ok tysm

Have a Nice day

[real junco]

If you unlocked it BEFORE timeskip was added, then it stayed unlocked. If not, then you unlock it AFTER the skip to Vera

[mighty patio]

true. Weird coz both accounts were made on the same day right after launch but one is messed up and one isn't

[regal mural]

Hey so recently I had the urge to play the game, but when I log in with my account, the game restarts from the start?

someone help me.

[tacit marsh]

Does Windows Server 2919 Datacenter work with tower of fantasy

[rugged imp]

core server?

[tacit marsh]

Desktop experience

[rugged imp]

ah

[tacit marsh]

Core is CMD

[rugged imp]

it could

it doesnt function as a client tho

what else do you run on the server?

[tacit marsh]

Genshin Impact

Honkai Star Rail

[rugged imp]

do you actually run server stuff on the server?

like filesharing

or websites

[tacit marsh]

Yeah

[rugged imp]

both?

also doesnt ufw interfere like crazy?

[radiant edge]

Windows Server functions with Tower of Fantasy. However, I'd bring up that there's no benefit to doing so. {I mean, vs using a stock user rendition of Windows}

I've personally run the game on Server 2019 before.

Since you've mentioned "Datacenter edition", I do need to ask if you're aiming to run this on a Cloud Provider -- for instance, is this "Shadow"? This is a gray area overall {indirectly breaks the user-agreement in several areas} and I'd recommend reaching out to Tower of Fantasy's Customer Support for clearing what you want to do.

While Windows Server will work, no problems -- if there's virtualization involved, you should reach out to support.

[dim atlas]

i did purchase up to 1020 for the accessories but it doesnt register to the number count on total purchases, is there any help for this here? or its impossible here

damn its another hopeless situation again here, where to ask for help?

[radiant edge]

This is unfortunately something that'll require reaching out to Tower of Fantasy's Customer Support on the ingame side. (see #game-support ) Specifically the recommendation here is to create your support request via the ingame ticket system, such that your account and character are easier to locate.

-- If you've purchased currency and the quantity that you purchased you believe was not correctly reflected, then support should be able to get to the bottom of what happened / investigate from the server-side.

[dim atlas]

ooooooooooohhhhhhhhhhhh, i see, i will try that, thankyou

[dim atlas]

yoooooo brother, or sister, its help and i got ma bunny head accessories, thanks a buncha

[dense cloud]

Hi

[wary shuttle]

[pseudo barn]

I need help with this, my game got flickering after playing for about 30-45 minutes
Restart the game and it's also have the same time
this only happened with ToF, other games are fine

[radiant edge]

Just to be sure, this isn't something that's abruptly started happening and wasn't before -- right?

Best guess would be that you're on NVidia hardware, specifically the RTX 40XX series. Could you check if you have HAGS enabled in Windows, and if it is, disable it?

If that doesn't help, try disabling "mpo" [Multi-Plane Overlay], followed by rebooting the machine once again:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm]
"OverlayTestMode"=dword:00000005

mpo can be shut off without losing DLSS frame-generation. If that's a concern / you want the feature active, give that a try first.

Only other thing that I've seen reported to cause blackscreen flickering [on the Software Side] is "resizable bar". However, RBAR is not enabled for the NVidia Tower of Fantasy profile by default, so this would only occur if you explicitly made changes (forced it on per some Reddit guide) with NVidia Inspector.

Watching that video a few times, I see that the black flicker is actually non continuous, and there's a slow fade-in after the display blanks. That actually looks like frame-gen malfunctioning, though I'm not sure as there's not enough motion in the scene to look for artifacts. {if that's the case, mpo disabled "might" get the feature working right}

[pseudo barn]

You guessed it right, I'm using RTX 4070, but it just happened recently.
And yep, it was the HAGS thing causing flickering.
Thank you so much, it's been bothering me for several days now

[radiant edge]

If it just started recently, one potential is that a driver update broke things. (possibly Windows Update)

Not that it warrants investigation if everything you're playing is running fine.

[wise osprey]

I have a problem from what I see the game has skipped a piece of story since the last time I played

[spiral garnet]

Your fps is high

I recommend to set it too 30 fps

[sharp plaza]

need help with this

the guide just keeps guiding back and fort

[jaunty summit]

whats the best fullscreen setting for tof

and why did my character upload thing break again

[radiant edge]

Best depends on what you're aiming for. Is this a question with respect to DLSS / upscaling?

If you're aiming for higher performance or lower power draw and thermals, then it's a good idea to compromise on quality and use upscaling. If your goal is maximum image quality, then it's best to omit performance features.

[jaunty summit]

maximum image quality but not constant lagging when im teleporting

[burnt frigate]

i need professional help

[wary shuttle]

with?

[real junco]

Careful, it might have a double meaning ^^'

[burnt frigate]

[ember hamlet]

I have this weird issue that my update always stops at 25% just to then go back to 15%

[radiant edge]

What platform is this on that your update is stalling with? Generally if you run into a situation like this, the first question would be if you're seeing any prompts that connection was lost.

The download happens in chunks, and if the launcher can't verify the integrity of files, they may be re-acquired repeatedly -- same if connection is lost.

[ember hamlet]

I play on PC via the official launcher.
Already checked my connection and it's perfectly fine the entire time

[radiant edge]

Already attempted resetting router, modem, any other CPE equipment?

Nothing shown on the launcher I'm assuming, no error messages (red-text), nor requirement to hit resume / re-start the download right?

If you have a very fast connection -- then the recommendation would be to try an uninstall and reinstall, if that doesn't help.

If the reinstall gets stuck, then we'd need to look into that more closelier of course.

[ember hamlet]

Tried everything except reinstalling

[radiant edge]

Reinstall would be something easy to do, but if your connection isn't the best -- then we could try other things first.

[ember hamlet]

Sadly I can't even use the repair function cuz of the update

[ember hamlet]

My connection is really good actually

[radiant edge]

Ah, in that case (if there's no quota constraints) -- reinstallation is probably the easiest thing to try, so that'd be the recommendation next.

[ember hamlet]

Alright I'll try that

Kinda sucks since I just installed it two days ago

[radiant edge]

Any problems last time around that required that reinstall? And more importantly, any other observations on the machine (other software acting strange)?

I've seen a few times for example failing drives or system instability cause the downloaded segments to fail the hash checks and cause loops like that.

[ember hamlet]

ah no i just installed it again cuz im a returning player

actually is there a way to fully clear the download cache or smth

[radiant edge]

You can safely experiment with wiping anything in the game's folders, in that in the worst case you can simply reinstall fresh. If it's more for a total clean slate reinstall, I can get you a list of the folders that an uninstall and reinstall won't flush.

If anything is deleted prior to attempting to get the update to run, then the suggestion is to perform a manual verify afterwards before launching the game too.

[radiant edge]

I've shot you a DM to collect an msinfo export. Let's start by gathering a bit on that system.

[radiant edge]

What type of help did you need exactly? I've looked back through your chat history and see that immediately beforehand you had a question about the game's maintenance. Is that the cause for the post for help, or something else?

Anyway, if you have any trouble, game crashes or otherwise -- feel free to drop me a DM.

[flat badger]

Uhmm i dont know if this the right channel but i want to update the game,but it stuck at 25%

I tried to paused it & continue update in my home then it decrease to 10%.....and stuck at 25% again,precisely at 2GB

[radiant edge]

It's the right channel, and there's a few people reporting similar. Have you already tried resetting all Internet equipment?

[flat badger]

Alredy restart the wifi & the PC but still the same

is there a way to solve this other than reinstall from the start again?

[radiant edge]

That I'm not certain on. The bulk of people who've DM'd me on this are getting past it via a reinstall, which seems to hint at asset damage of some form preventing the update being applied.

There also were two so far that had ISP issues and were able to get through the update on cellular tethering.

[flat badger]

aww so i must reinstall this again? man....,it just take 2-3 hour to install this game

Btw thank you i will try reinstalling tommorow,its already midnight

[radiant edge]

If you have access to another form of Internet Connection, you can give that a shot (e.g, the cellular tether suggestion). It may or may not work depending what the actual cause is.

[keen gale]

Привет.Проходится рейд несколько раз, пишет что не пройдено и не проходился рейд,награды не выдаются ни за один,какую сложность не проходи,даются лишь очки поддержки,хотя это точно не поддержка, может тупо зависнуть на экране где игроки только жмут принять рейд,боссы летают в воздухе, также иногда в фантоме прошлого не работает уровень прыжка, зацикливается на одном месте.Это может быть связано с большим количеством игроков на сервере?Эта проблема возникает не только у меня,но и у моих друзей

[radiant edge]

If you've completed the raid yesterday {before maintenance}, your raid status may not reflect as completed for the remainder of the week.

-- This is not speaking from an official stance of authority here, yet based on observations of those that've completed the raid before and after the update's release. e.g, the reward limit appears to still be once a week, however the weekly boss changed after the update dropped.

[uncut rampart]

hello can i have some help i got steam currency i went to tof to buy it on steam but when i clicked on tanium i want it lags wont take me to steam in game store for it anymore it used to it thats how i got battle pass last time for pink hoodie outfit and fox mount but its not even popping up for it or any other ingame purchases i tried to google it see if that help they said i need enable steam overlay on both ends which i did i tried running steam as adminstrator but its not working any ideas how i can fix it? i even tried validating files unistalling and reinstalling it i also added steam adminstrator and i disable hags with nvidia

[dawn flume]

why it take so long

[tender crater]

The update stop and stuck here for hours, what's going on

[sonic fossil]

We’re do I type that command so I can send images ?

Where*

[uncut rampart]

most people type in general like i did it automatically delete your msg i believe unless thats the old way i did it some my friends did

[sonic fossil]

It worked thank u

[radiant edge]

Are you able to pull up the Steam Ingame overlay via the hotkey? (SHIFT + TAB -- by default)

Far as disabling HAGS, I presume you gave the system a full reboot. But, if not, that'd be required for it to be truly disabled.

[uncut rampart]

yeah i can do shift tab and i did the reboot

[radiant edge]

So far the majority of people getting stuck at 25% fall under three groups of causes.

1. Simply needing more time. (check under the Windows Task Manager for signs of life, such as disk IO or network activity -- if you see heavy activity from the launcher process, keep waiting)
2. Connection -- where switching to another provider [such as cellular tethering] or cycling Internet Equipment (router, modem, etc) gets the update process working.
3. Corruption -- where uninstalling and reinstalling the game [via the launcher] resolves the issues.

[radiant edge]

If the overlay shows with SHIFT + TAB, then you're the second person that I've heard of with this having happened. You'll want to #game-support most likely to report the issue and have it investigated.

[uncut rampart]

1 its active but not the network going up 2 i have wifi and ethernet i tried, i reinstalled this and steam still isnt working 😦 T_T

[uncut rampart]

Okie i will do that now

[radiant edge]

Steam purchasing for clarity is working on this end, with the other fellow -- a reinstallation also did not help, nor did anything else like flushing cache.

I don't know if this is machine specific, yet if you have another system that can run Tower of Fantasy, that's worth checking. It may well be on the account side of things, though-

[uncut rampart]

i tried my laptop on steam i let my friend used it for theres same download from mine same everything the store works there ont there account and lets them work on mine

so idk if something to do with my pc but it working fine store yesterday before the game updated

[radiant edge]

Just to make sure I understood that. Your laptop doesn't work on your account, yet does on your friend's account?

(far as the Steam Purchase prompts)

If yes, this is definitely something to mention whenever you open that support ticket. It implies it's account related.

[uncut rampart]

no it lets me on my account on laptop i just had her make sure she using my laptop for the day so i was confused why it not working on my pc after the update

but then again this did happen before but have patch maitence it fixed it self same with my friends crashing

it usually happens if major update like new version and then patch usually is fixed

for maitenence patch they did utc to done in my area eastern central

[radiant edge]

Just for the sake of it, try completely closing the game and launcher, flushing the following two folders -- then signing back in.

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

(Probably won't help, yet worth a shot)

[uncut rampart]

okie i will try it thanks again for helping me figure this out xd i would buy it on midas buy but they dont have usd currency currently only canada so i thought steam will easier for me since candian is more expensive looks like xd

[uncut rampart]

yeah sadly didnt work

[solar marsh]

is the game bugged today or is it just me?

[radiant edge]

What type of problem are you facing?

[solar marsh]

when i manage to enter an instance for example joint, first two stages are already cleared, countdown for me stops at 28, and then it just stays there, i can't post on chat either

and whenever i join a team and try to transfer fisrt couple of attemps fail

[radiant edge]

Not something that I personally experienced today in the brief time I was in the game. However, that sounds like packet loss.

Any potential that you can test cellular tethering or some alternate form of Internet?

If not already done, also try resetting all Internet Equipment.

[jolly surge]

Hello, I have a problem with my game. When I try to make in-app purchases, nothing happens. I click several times but no purchase window appears. I don't know if this information can help for a potential solution, but I play on Steam. I hope to find a solution. Thank you in advance.

[radiant edge]

Try hitting SHIFT + TAB. Does the Steam Ingame Overlay show?

Assuming that the overlay doesn't show, then the following pin is relevant: #technical-help message

Jist is that purchases on Steam are done via the Steam Wallet and Store. The transaction happens within the overlay -- if the overlay isn't showing, the transaction will abort / fail.

[uncut rampart]

so it might be my account cause my account wont work on my laptop either

for steam overlay in game shop

[uncut rampart]

Okay so i downloaded tof i went files its said i need to launch it through steam but thats only place i downloaded it from?

[slate vapor]

Currently having the issue as well from what others have sent here a while ago with the update not even moving at all. Stuck at 25% bar.

[latent canyon]

donno why my stats are not loading, no my net working fine, anyone facing same issue ?

[latent canyon]

also my UI changed

@radiant edge could you please help

[radiant edge]

If Tower of Fantasy is acquired via Steam, then Steam handles all of the content distribution. The launcher won't have a verify or download option embedded within it under this situation, similar to the Epic Games variant.

ToF is available standalone, through Steam, and via Epic Games' launcher.

[radiant edge]

First recommendation is to check the Task Manager for signs of life. e.g, like in this summary of the known causes thus-far:
#technical-help message

A less common cause is hardware fault [if it's not one of those three], yet if the content on the disk is corrupt repeatedly (if a reinstall doesn't work, and different connections don't work), then we'd probably need to take a closer look at what's going on there.

[radiant edge]

Is your ingame "inventory" also empty when you check it?

Most of the times that I've seen this there's two causes:

1. asset corruption
2. connection [packet loss / routing issues / malfunctioning router, etc]

[latent canyon]

Inventory full everything there, i switched to another server, that server works fine just aeria not working

[radiant edge]

This is also a common theme that happens in that the other server is a fresh character (and thus has less associated data), e.g, less to exchange during the initial load in.

Do you have a cellphone that you can try tethering?

Namely, since if that works you'll immediately know if it's the connection.

[latent canyon]

I can try, but when I switch to another server my alt account runs fine

[radiant edge]

The UI one is interesting. I've not played around in the new release enough to know if that's a feature yet.

[latent canyon]

Same!

[radiant edge]

Anyway, if cellular tethering works, that narrows things down a lot.

If you have a second device that can access ToF, that'd also be of interest.

If two devices have the same symptom, and two connections, then it's far more likely that this is something on the account side of things (where you'd need to reach out to support). More or less we just need to narrow it down though.

But, most of the time (since I've seen that prior to this patch) -- it's just packet loss during the load-in.

[latent canyon]

Thanks will try cellular tethering

[jolly surge]

Hello again, how to disable HAGS

[radiant edge]

@jolly surge

-- From the Windows Start Menu, search for (type in): Graphics Settings
-- Locate the "Hardware-accelerated GPU scheduling" slider / checkbox, and deactivate it.

You'll notice that text is shown in red indicating that the system needs a restart for the settings to take effect. Reboot Windows and HAGS should be disabled.

If the slider doesn't exist, then you don't have drivers that support HAGS, or are in a Multi-GPU setup where the primary GPU doesn't support such.

[slow lily]

hello when I want to update tof it gets stuck at 25%

[storm rain]

hello, i updated the game but all the new resources are in japanese and i dunno what to do, if i change the language to something else (like say, french) it shows normally, but when i go back to eng it goes like this again, can someone help me fix it ?
im using the normal launcher, not steam

[jolly surge]

thank you very much, It's good, it works

[primal vessel]

How do i fix these random lights on mobile? I'm using an S22 Ultra. This doesnt happen on my old s9+ or my pc. Also only happens underwater in Innars and in Confounding Abyss. Every other map is fine.

[spiral garnet]

What's your lighting on?

[primal vessel]

what does that mean?

[spiral garnet]

One moment

Style settings I mean

[primal vessel]

default

if it helps, my graphics are set to max. setting them to low doesnt get rid of those lights

clearing cache also didnt help

[spiral garnet]

Hmmm

Is your shading off?

[primal vessel]

its on. turning it off doesnt help

found out it also happens in domain 9 💀

only in certain area tho

[elder basin]

Hello, could someone help me please?
I wanted to play Tower of Fantasy for the first time, but I cannot download the files at all. It keeps giving me this error every time I try to re-install it:

“Update failed due to insufficient storage space.”

My iPad has more than 100+ GB, but I still keep getting this error, even though I re-installed the game, restarted my iPad, turned off / on my WiFi so many times to no avail.

Any help will be appreciated! Thanks in advance.

[hasty tide]

anyone knows if its a bug that my account didnt get deleted after 30 days, its been 40 and still not deleted

[wary shuttle]

you can change it back if you dont like it

[radiant edge]

For any concerns of this nature, please #game-support and explain the situation. Deletions may take more than 30 days though based on those whom I've spoken with.

Especially if there's urgency, such as needing access to the sign-in method for whatever reason. {such as binding}

[vague granite]

Does anyone can top up game via steam now even? Similar issue, best joke that this work just a few mins before upgrade. Now nothing work with different accounts & tips

[radiant edge]

First thing to check is if the Steam Ingame Overlay shows with SHIFT + TAB.

Also please perform an integrity check of the game from Steam.

[vague granite]

Yes, did

Already reinstall steam & game a few times

[radiant edge]

If you've already done an integrity check, and if the overlay shows -- you'll likely need to #game-support . It may be on the account side.

There's been a few reports of this (not many yet), where Steam transactions aren't working (even across multiple systems) isolated to a single account.

That said, because the overlay not showing would cause the same symptoms -- that's important to check.

Actually, despite that you've reinstalled, would appreciate if you can attempt that "verify" just the same too. The reason I'd ask that one is just to see if anything is reacquired.

Passing verification with no re-acquisition means that the assets are intact if something local were (for instance) modifying them or otherwise causing corruption.

Normally up till this update (aka, most of the time), the two leading causes for the store interactions not loading are client-corruption or the overlay not loading [HAGS primarily].

[vague granite]

My friend who never played a game before can open payment window but when I did ask him to check again a 2 mins later- he meet same issue

[radiant edge]

Interesting. Any chance that friend has Discord and that I can get in touch with both of you over DM's? (to collect an msinfo export)

Also, is there any chance that you're both 'local' to eachother? (same region)

[vague granite]

Different regions but i did test vpn already

[radiant edge]

Do have to mention (due to the user-agreement) that use of VPN's or Proxies is against Player-Conduct clause {s}. Though I do understand that you're trying to troubleshoot here.

e.g, that is useful to know, and useful to mention to Customer Support.

I shot you a DM to collect an msinfo export too. (just incase this is on the software side -- and if some software update triggered things)

[vague granite]

Yeah, ig i must sent ticket to support. Thought someone already got some info about that

[radiant edge]

Not that I've heard back from others so-far. However, some people have found that it's not system isolated, nor connection, and even verified that they can use alternate accounts and access the Steam Store. [same system, same connection, different account-]

(which implies heavily that there may be something on the account side going on -- in a few cases of this)

[vague granite]

Well, i just install game upgrade, actually nothing else happens before

can use alternate accounts and access the Steam Store. - Do you mean like other steam account?

[radiant edge]

Right, in this case another Steam Account worked for them. e.g, they made an alternate Steam account and created a new game account, then signed in and attempted to access the store.

On their main account, even on different worlds (fresh characters), the store would not function for purchases.

I even had them wipe their Steam folder and sign in fresh, to factory reset Steam.

A cleaning of Steam -- not a bad idea by the way.

There's lots of potential causes for something like this.

You can also try clearing the client cache and Steam launcher cache via wiping the following folders:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

-- Though this hasn't had any success.

None the less, clean-slate ™️ [things that a reinstall won't eliminate]

[vague granite]

Did someone try remove steam at all btw? From registry & system folders?

[radiant edge]

Thus far only the install folder.

e.g, \Steam\ in the nuclear fashion.

[vague granite]

AppData & steam swap don't help

Here some cache files & sertoficates in system folder

and some in AppData

[radiant edge]

You can certainly try being more thorough. Though it's hard to say, since for these folks -- it does really seem account specific.

I'd be interested in knowing if it helps of course.

If nothing does, then you'll likely need to get the Tower of Fantasy support team (and maybe even Valve) involved.

[vague granite]

Seems like that. I feels that somehow bugged at server side if that work 1 time & 2 mins later already no

[radiant edge]

The only explanation that I'd have for stopping abruptly that's not server end, would be if it's network related or caused by some software update.

e.g, drivers unlikely to change in a 2 minute period.

I'd expect your friend would've noticed that with the display blanking, or otherwise.

AV software -- maybe, if you have something in common with them.

However, one of the people having this issue is also just running Windows Defender / Windows Firewall (nothing exotic).

I doubt it's the game 'update', given some people are having this start NOT during the update {e.g, afterwards}. My prime suspect is that it may be connection related in some way. [Yet I don't have an explanation on those that've checked multiple Steam Accounts...]

[vague granite]

Anyway that not software side if you told that ppl just create a new account & they got access

[radiant edge]

Correct.

Either way, would be of interest if you find another Steam Account works.

Short term, you might have to resort to doing payments outside of Steam, and try to get every party involved to look into the remote end.

[vague granite]

Same problem for any my steam account

Even clear one. But i did use my tof account

[radiant edge]

If you have a second machine that can run ToF, if that has the same problems -- that'll make it very clear in ruling out it being system isolated.

Remember to include everything you try when you open a ticket, so that support can jump straight to looking at their end.

[elder basin]

Hello, I'm still having the same error today, and can't download the game at all:

“Update failed due to insufficient storage space.”

Is there something I can do to fix this? Or will it resolve from the devs side?
(Probably due to bugs with the newest version released couple of days ago)

[radiant edge]

I'm sadly not that well versed with Apple's devices, though it looks like you're at about half the space free [120GB], that you've already wiped the game and attempted a reinstallation (fully cleared all contents off the device), rebooted, etc.

Do you already have a ticket open with Customer Support?

[elder basin]

No, I haven't contacted Customer Support. How do I contact them?

[radiant edge]

There's a channel on the Discord that covers the various options. See #game-support

Since you can't load into the game, the ingame contact means will be off the table here. You could for instance try via email, or otherwise.

In your support ticket, make sure that you cover everything that you've attempted thus far, share the amount of free space that you have, the device (make / model), OS version, when the problem started, and so on.

If you've not already done so, please also check for any device updates {OTA from the carrier} with hopes that you're not already on the latest version. Since sometimes platform updates help.

[elder basin]

My iPad OS is up to date.

@radiant edge Can I contact them here?

[radiant edge]

Web form is certainly an option, yes.

There's also an email (directly) at the end of the contact help.

[elder basin]

Alright, thanks so much! I appreciate it

[radiant edge]

Not a problem, sorry that I can't be of more help there.

You can also try moving some of your photos or other files to Cloud Storage {or external media}, yet I don't know if you'd get past whatever check is being tripped in the update process.

It'd be a good idea to open a ticket regardless, basically.

[elder basin]

All my photos are on my iCloud.
I really have all the space the game needs. This problem is unnecessary.