technical-help

[swift holly]

official steam epic basically all platform available

everytime showed same

[glacial hamlet]

U tried em all?

[swift holly]

yes;-;

[glacial hamlet]

Oh shit......

Oh shit......

What am i supposed to do now

[swift holly]

this has never happened in my entire life lmao

in any other game

[glacial hamlet]

Man i was so happy with my progress now even new account ain't working

[swift holly]

and ive been gaming like 15 years

[swift holly]

[glacial hamlet]

I am a new gamer

Man only the customer service can help me now....

Maybe I'll try changing the server location than if i could

[swift holly]

i contacted them too xd

still no help

[timid egret]

issues vary with everyone

from what i always see

[glacial hamlet]

I got one help too i sent another one this time with an error video link

Hope it goes through them

[swift holly]

update me please if u find any solution

[glacial hamlet]

Somehow this 'issue' looks permanent

[swift holly]

ye

[glacial hamlet]

Sure no problem

[swift holly]

before update game ran fine

and they said collab will save tof

[glacial hamlet]

I read somewhere that this message shows when the servers r full

[swift holly]

lol bs

[glacial hamlet]

So basically it's a server issue and an issue on the dev's end

[swift holly]

my guildmates playing fine

[glacial hamlet]

And we have to wait it out

[swift holly]

server not full

[glacial hamlet]

Yeah even if it was than 4 whole days?

R u serious?

[swift holly]

kekw

[glacial hamlet]

Man it's a load of bull crap

[swift holly]

one of my guildmate spent 10x 6480 tan pack before update now she cant even login as well

[swift holly]

exactly

[glacial hamlet]

This game was so fire

[swift holly]

ive never seen this problem in any other game

[amber blaze]

Is standalone just the official website where u can download bc I used that all the time I have tried steam but I'm having the same issue

[glacial hamlet]

Till i found out about this issue

[timid egret]

yes

[analog carbon]

PLEASE HELP 😢

[timid egret]

so even changing to the steam client, the issue with the game freezing still persist? @amber blaze

[analog carbon]

how to change to steam client?

[timid egret]

just download it from the Steam store

[analog carbon]

I alr have it downloaded from the official site

[analog carbon]

help me fix that problem if you don't mind

[timid egret]

the standalone version aka the one from the official website kept gaving me the issue with the game freezing

so when i did these steps

switching into the steam client

I've had no issue since

as a fellow player and not a admin in this Discord btw

[analog carbon]

did you see my bug?

when i click the launch button

[timid egret]

this was my fix after attempts of various fixes

[analog carbon]

it launches for about 2 seconds then close by itself

[timid egret]

as i said as a fellow player experiencing the game freezing and crashing after playing online for 2 mins

my fix was the above stated that finally worked

but with ToF issues so many players experience different issues

[swift holly]

send ur crashlog to iliya crashdump

they can help

[analog carbon]

where??

[swift holly]

i mentioned the user

[analog carbon]

oh

lemme see

iliya?

[swift holly]

eliya

[hardy dirge]

i am having issues with the game, i am on playstation and i do not have access to ANY matrice banners

[desert helm]

that's odd... try asking in the playstation discord if you don't get an answer here ^^

[old steeple]

naw its quite literally that server specifically

i have progress in other servers and i was able to enter any other just fine

[umbral vessel]

i cant chat in world chat? it says to use quick chat

i played since launch for like 4-5 months without issues with chat and now that i came back i cant use chat ._

[green steeple]

I just redownloaded this game and i logged in, but it wont let me play on any of my old servers, anyone know why?

it just loads and shows disconnected from server

[merry crescent]

all servers in their respective regions are merged

[merry crescent]

i just got this issue too, i have been playing since launch :/

[green steeple]

what does this mean

[merry crescent]

for example as an NA player, there's no more Solaris, Silver Bridge, or Nightfall, we're all together as one NA server

[green steeple]

so i have to change my server?

[old steeple]

i have the same problem

[green steeple]

because i changed my server and i can play, but i loose all my progress

[green steeple]

is there a way to fix this or do i have to do the storyline again?

I tried like 2 other servers and they both disconnected me, how can i play??

[sly nacelle]

HOTTA GIVE’IT BACK NANYIN FLOATING MODE

[old steeple]

yeah different servers have different save files

or slots basically

[analog lotus]

Please help I lost my progress after almost a year of not playing

[radiant edge]

Since you said almost a year of not playing, do you remember if your last time playing was pre-Vera (2.0)? e.g, do you remember a desert biome world?

I see posts of Gnonno, so I assume post-Vera.

[analog lotus]

hello! Im sorry I think I already remember that my problem was using google to sign in instead of typing my login infos even though it's the same thats why when I login its different types of acc idk why

[radiant edge]

Ah, that's certainly the most common cause (Google -- gmail [plain-old-email] vs external sign-in provider).

Either way, odds are that your characters and account are intact, since after Vera's release it became much more difficult to re-associate a game account (transfer it to another sign-in). If you can remember the original sign-in credentials, you should be back in business. Also remember to check the selected world and region once you get on the account.

[radiant edge]

Happen to be playing on Mobile Data / Cellular? If you are, please try using a WIFI connection if that's at all possible.

If you're already on WIFI (or wired), then as a first step to troubleshooting, try resetting all Internet Equipment. CPE / Modem / Router.

[radiant edge]

I've gone ahead and shot you a DM, pinging you within technical-help as well just for visibility (to make sure that's seen). It sounds like you're getting far enough that crash-dumps are being generated, so we'll start with collecting those.

[radiant edge]

Re-read through your DM's, sounds like you've tried wiping the contents within AppData as well now.

To re-summarize the problem:
-- You're able to sign-in on mobile both on WIFI and Cellular-Data.
-- You're not-able to sign-in from your PC and are being presented with Login Status Exception.

-- You were able to get past the Login Status Exception at least once (per the screenshot that you showed me in DM's), yet on this time you saw "no servers" populating the list.

That sound right?

[swift holly]

Yes
Sounds about right
But now I'm back to login status exception on pc

[radiant edge]

You didn't think that you had a third-party AV on the system, yet this is the point that we need to look for what's on there. I'll shoot you a DM with how to produce an msinfo export.

[swift holly]

Okioki

[radiant edge]

That's been sent over. Basically, odds are strong that it has to be something specific to that PC. It can't be on the account side, since you're able to login with another device, and it can't be your Internet Connection, given that's been tested working on said other device too.

[rustic forge]

It would be either Facebook Google or regular login

[rustic forge]

I remember having nemisis

[supple river]

Need help haven't played this game in a long time, Can you meet your friends on Aestral-Noa even though im in the Mistilteinn server?

[radiant edge]

As long as two world / server selections are within the same region, they are interconnected. You can think of servers like multiple doors to the same world.

[supple river]

Aight Thank you very much!

[pale mural]

the standard launcher feature all 3 login method, you can try to log with facebook and google and then test if you can find your character at server selection ( after closing news announcement window ).

for standard login..... well, you need to test with forgot password option and see which email recognized as your account.

[median wasp]

help guys, i cant go to vera. I tried searching on google and youtube. I cant find claire on hykros

[pale mural]

returnee ?
welp, either restart or contact support.
that bug being left alone and unfixed by the dev.
that bug was introduced when fast forward story was implemented for new player so they can reach latest area quickly.
sadly, returnee who havent reach vera will stuck..... no alternative being found except restart or ask support to help with your account which might take months..

[median wasp]

yes bro returnee. I hope support can help me soon. Ive spent some money on this account

[median wasp]

thanks for answering 😊

[summer wigeon]

Hello, I ran into a problem, ToF just doesn't start when installing, it just creates an empty folder and crashes.
What to do if possible, please tell us in Russian or even better in voice

[unreal valley]

in which directory are u installing it? (path)

[summer wigeon]

steam

[summer wigeon]

I installed the game through steam and the official launcher, but what is there that there is the same error here, I used to play calmly and there was no such error, but as soon as I decided to come back and play the already fairly recent version, the error came from nowhere

[hasty tide]

The NPC of Koi Star Event is not here.
Please fix the bug.

can someone help

it wont let me text on tof

nvm its fixed now

that was weird

kept giving me a weird mesage saying 'unable to send custom messages'

[unreal valley]

that's a rare issue where restarting the game usually helps. You might also read something like "...minors are not allowed..." - tof used to restrict ppl's message if the system somehow detects u are underage, otherwise there are players who had to play on standalone in the past and switch to steam, where tof can read the birthday or a restriction from client like family share) - as long restarting helps, it's fine ...worst case u have to verify it over support ticket if it stays

it happens for me too once

[unreal valley]

so u had both version? the standalone from website and steam?

could u maybe say which error u can see? (red text + ID)

[oblique birch]

My friend is having the same problem.
It seems to show a Login Status Exception even after deleting all files in appdata and doing a fresh install at Steam.
But the same account can log in on Mobile.
Any advice you can give me?

[summer wigeon]

there are no errors, I just press launch, it seems to open for 1 second without an icon and the flight

[rigid bone]

How do i link my tower of fantasy account to another gmail?

[unreal valley]

is your account already connected to another gmail acc or not

[rigid bone]

It is

[unreal valley]

so, I don't know if it works if you haven't bound your account with the level-infinite pass... but you just go to your Account Manager and click on unbind
It should then look like the screenshot below -

There's also a note that you can only bind new accounts - so it should work as long the new google account hasn't binded to an old tof account in the past.

I think u can also unbind it over google dashboard :3 - in case it would not work

[muted ingot]

Hello, I think there is some bugs in my account.. I have completed all story chapters but why chapter 1-05 still not 100%?

[muted ingot]

this makes me cannot unlock Vera regions

[unreal valley]

did u quit in 1.X, also suggest to post #gameplay-help (sometimes it can be fixed by specific interactions, quest, teleportation)

[rigid bone]

How do you unlink it from level infinite Pass

[muted ingot]

yes correct.. did this happens to all 1.x players?

[fickle matrix]

Funny, I too got this message yesterday, meanwhile I have all maps unlocked and all story quests completed

3.sth player here

[earnest pond]

I have this issue too since the first anniversary, but for me the quest "talk to Claire" does't show and I only have "Get ready to go to Vera".
I missed the whole event last year because of the bug and now I'm going to miss the collab one too 😔

[unreal valley]

thats one of big bugs over the years, also rarely because u had to missed 2-3 patches of vera story.

• first patch was ez to fix over simulacrum story or asking someone for teleport

[earnest pond]

😭

I begged to the CS to ask the devs to fix it but they did nothing ;-;

[unreal valley]

I tested it on an alt - u can also get a bug if u finish vera before aesperia (but thats minor since u just missed sidequest in aesperia and not like having issue to get into new planet)

[earnest pond]

The first time I quit the game was before Vera was exist

[unreal valley]

did u all tried to get in touch with support back then? or no answer

[earnest pond]

The support told that will pass the issue to the devs, spoiler: they didn't

it was on august 2023

[muted ingot]

Oh nooo..

[earnest pond]

😔

[muted ingot]

so your account still stuck until now?

[earnest pond]

yup

[muted ingot]

😭 no hope then lol

[earnest pond]

I back just because of the collab

[muted ingot]

yeah me too

[earnest pond]

I hope they will fix that this time, it's really annoying

[muted ingot]

ya hopefully..

[unreal valley]

I think CS did there job but noone was working on ur tickets then. In the end CS can only forward issue or give u general troubleshooting...

most of the time one-way comunication, bugs get fixed in couple patches or with luck also announced in changelogs. I was even suprised when my my reported bug was fixed after 5-6 months xD

[earnest pond]

OMG I don't have much time, I really want them to fix it before the collab ends ;-;

How can you put a reaction and I can't? just in this server 🤔

[autumn tendon]

how do i make it so that my camera follows my mouse?

[unreal valley]

follows the mouse? - or do you have the problem that the camera is always changing angle?

[potent otter]

anyone else syncing issues?

[brittle egret]

had that pop up before when i tried playing phatnasy star onlin 2. i clicked play anyway an still had my data fine.
not sure if it safe to do so on tof

[amber blaze]

Yeah

[timid egret]

@glacial hamlet what happen in the end did it end up working or no, i havent seen you back here for a bit so hopefully your deving into the game

[timid egret]

you dont happen to have both versions installed by any chance?

[amber blaze]

Nono I don't have enough room to do that anyway so I made sure to delete all the files before trying to reinstall on both ways

[timid egret]

i see i see hmmm that sucks to hear i wouldnt know what other cases could be potential besides the antivirus thing

[spiral garnet]

Wait did u try too play tof

[glacial hamlet]

Oh nah didn't get the chance to play been busy lately

And it's still not working tho customer service did reply and i have sent them my log info

Now i am waiting

[shy vault]

How much space do you need to be able to download ToF on PC?

[pale mural]

current version for pc is ~75 gb

[supple trail]

How do I get my old account back?
They keep telling me it doesn't exist

[pale mural]

did you remember your login method ? there are various of them, google, ios, infinite pass, steam, facebook

[supple trail]

I tried all of them but they just make a new account instead of giving me my old one

[pale mural]

wait, was this about unable to to find your character or unable to login ?

[supple trail]

I didn't play this in so long that I really don't know the difference, mind explaining to me?

It also keeps saying account doesn't exist

[shy vault]

Damn, I thought it was just 30+. Do you know how much I need if I would downloaded through the phone?

[supple trail]

Nevermind I figured it out

[pale mural]

~60 gb as currebt version :
25 gb for game files
5 gb for game operational
25 gb for large version change patch process ( literally download new apk before applying them )

[shy vault]

Ty ty

[median wasp]

same problem, hope they fix this

[real junco]

You're gonna have to start again, there's no fix and you're stuck otherwise 😦

[hexed adder]

How can I gift tanium to someone?

[scenic tangle]

Razer gold or Midas buy(both have option to choose the account you want to buy for)

though Razer gold redirects to the Midas buy website but payment with razergold

[hexed adder]

I don't see anywhere option to write UID on Midasbuy

its just ur account

and u can pick only characters (UIDs) of that account

[obtuse ibex]

1. is tof availaible on google plays games beta?

2. is tof good enought to play with bluestacks on pc?(quality and controls wise)

[near tendon]

**I downloaded Tower Of Fantasy again after a long time. But now I have the problem that after I'm in the game and can move my character, after a minute there are 3 strong stutters, which means that my game crashes at the last stutter. Can someone help me fix this problem?

• I've already used the repair function in the launcher, but without success **

[radiant edge]

Is there any reason on the PC that you're seeking to run the mobile version of the game? In general, the user agreement prohibits 'emulation' under clause {c} of Player-Conduct.

[radiant edge]

Any chance that you have Bitdefender AntiVirus, COMODO Internet Security, CrowdStrike Falcon, or for that matter, any third party AntiVirus beyond Windows Defender (the built in)?

[near tendon]

omg yes i have bitdefender antivirus

[near tendon]

is this a problem xD?

[radiant edge]

Please try adding an exception as shown here: #technical-help message

Bitdefender is known to cause what you're experiencing right now. Some people report success with an exception at alleviating it.

[near tendon]

ok thank you very much i will try it

[radiant edge]

Far as the exception, make sure that the exception includes "Advanced Threat Defense". Specifically that (Bitdefender's usermode hooks for its behavioral heuristics) is what interacts here.

[near tendon]

Thank you for the help, it worked, I can finally play Tower of Fantasy again

[radiant edge]

Fantastic! One last favor to ask of you here. If you can, and have the time, consider reporting the problem to Bitdefender. The more reports that they get, the more likely they are to investigate that interaction for a long-term fix. {this will help your fellow players in the future not run into the issue}

[near tendon]

ok, i will look for it

[near tendon]

is it on the internet site?

[radiant edge]

It's safe to ignore Steam Sync issues. This will have no bearing on your progress in the game.

-- Steam sync would be more on Valve's end, or a connectivity to their servers. You could try adding "-tcp" to the Steam command line {shortcut to Steam itself} and see if that helps if this is persistent long term.

[near tendon]

or where do i can report the issues?

[radiant edge]

Best bet would be through Customer Support: https://www.bitdefender.com/consumer/support/

There's forms for reporting a false-positive, yet this isn't actually Bitdefender causing a detection of any kind. It's more a behavioral quirk / interaction between Bitdefender and the game software. {I'd classify it as a 'bug'}

You could report it as a false-positive, and that likely would get them to look into the issue just the same though.

[near tendon]

ok

[oblique birch]

The issue of a Login Status Exception displayed can't login
My friend was able to login after unchecking the "Deep Network Moniter" checkbox in the Bitdefender family of antivirus software.

[noble arch]

@radiant edge when I play the game it says this even though the game is running fine

@radiant edge is this normal for the game running on android

I want to know if this is normal

[spiral garnet]

Yes it is

[noble arch]

Ok thanks

[still bramble]

hello

can someone help me

after the 3.7 update my game closses itself at the 90 percent mark on the loading screen

ive even uninstalled and reinstalled still the same problem

[obtuse ibex]

20gb vs 65 gb

68*

[brittle egret]

wonder if its a ram issues?

[plucky light]

I need help too, after getting the update of evangelion, everytime I log in after a certain amount of time the game tends to crash, it freezes then crashes

[pale mural]

@plucky light logout from game and launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

delete directx shader through windows disk clean up menu.
if using steam, clean its shader cache, setting -> shader cache -> remove checkmark and add again.
delete your gpu cache as well, will need to google depend on your gpu manufacture.

will need to find your character at server selection and set all in game setting again

if still crashing again :
go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod @Eliya Crashdump

[pale mural]

something inside your pc prevent file write to %USERPROFILE%\AppData folder.
either you need to check windows UAC, group policy, or is there extra anti virus outside windows defender which prevent the exe to write to that folder.

[hexed adder]

So... anyone knows how / where exactly on Midasbuy I can gift tanium to someone? 🤔

[untold forge]

you write in their UID & name, region & data center instead of your own when trying to buy

[hexed adder]

can't edit window with UID

[untold forge]

afaik when i used midasbuy last time it prompted me to write in my uid as i was trying to buy

and if i wanted i could write someone elses

you can use seagm instead it's a little simpler? idk

[hexed adder]

doesn't look enough legit to me

[untold forge]

ive bought gifts for friends there often

what makes you think it's not legit?

[hexed adder]

online opinions, truspilot, not being an actually official partner with ToF

if they are able to make such purchases without partnership... then regular players should able to do it too

thats why I'm asking

[sturdy pollen]

How big is the current update size? Launcher says I'm currently at 46GB and still going 🤔

[hexed adder]

73gb on pc after installation

~26gb on android

[sturdy pollen]

Oof, they keep getting bigger

Aight, thanks 👍

[radiant edge]

Might I ask what folder you've set for the installation path? For instance, did you change this from the default?

[plucky light]

Not really, currently it's in the tower of fantast/launcher folder, I tried de-activating the anti-virus but it still didn't work

[radiant edge]

Which AV specifically?

There's two AV Interactions (the most common two that seem to be causing the most problems) in the pin here: #technical-help message

Though we also know that CrowdStrike Falcon for instance interferes with the game. Avira was flagging the processes after the last release, yet this was addressed (whitelisted now). There's been a few reports of Norton causing crashes- There may be more unknown interactions.

Anyway, if you can provide crash-dumps (as GespenstMkI hinted to), usually that helps a ton in finding if it's a software interaction.

Update: Launcher reinstalled, Bitdefender definitely involved in the game's crashes.

[plucky light]

I'm using bit defender currently

[tight flint]

THAT doest not work!! ive tried

[inland jacinth]

**Hello there been having issues with ToF after the new update . **

Each time i open game in either DirectX 11 or 12 the game for some reason crashes.
On 12 it doesnt even load to login screen . And on 11 it on 2nd or 3rd attempt loads into game but doesnt work properly and when for example moving to another location via teleport it crashes.
Even in menus etc....

Hardware shouldnt be the issue since got good enought pc for the game. So doesnt think that is problem atleast

Would ask in tof support but well cant access the game.

[hexed adder]

update gpu drivers, reset pc to clear process list

[inland jacinth]

Already tried the gpu drives

and reseted pc yesterday and tried it

can try today but shouldnt load correctly

[hexed adder]

try clean install then, sometimes old drivers stay on pc, messing up with newer

or maybe directx needs to be updated as well

[inland jacinth]

still crash

[hexed adder]

do u have 2 gpu?

n u should update directx

could be multiple things, like not enough storage for temp files, problem with hardware itself

hard to tell when not seeing it

test with try and error, keeping in mind what u did with ur pc lately, so u maybe figure out what could affect it

[muted ingot]

hi @earnest pond @unreal valley I managed to trigger the Vera Stroyline.. 😆 I teleport to Tianhe Bazar from the menu and the Vera Storyline link was triggered..

menu adventure - The Overworld - Tianhe Bazar

[earnest pond]

oh nice I will try it ty
I hope it will work cuz I don't have the quest you need to talk to Claire, it wasn't triggered

[muted ingot]

ya I hopes it will work for you too.. I also dont have the quest to talk to Claire

[earnest pond]

where is the menu adventure? I forgot😅

[muted ingot]

3 icon from right.. usually we find daily bountty

[earnest pond]

ok it worked, I'm in domain 9
can I teleport from here to Vera?

If so, how? cuz I don't really understand ;-;

[muted ingot]

after teleport to the Bazaar suddenly the Quest is pop up in the right

[earnest pond]

the quest "Get ready to go to Vera" was triggered to me, the game skipped on the Claire quest so I was stuck

But I teleported to Mirroria so I think I'll be fine
Pretty sure I can go to Vera from there

ty so much

[muted ingot]

you're welcome Lol

[earnest pond]

OMG I can finally continue the story
Maybe I won't miss the collab 🤩 @muted ingot

[hasty tide]

somehow my tof changed itself to french keyboard and i dont know how to change it back

it wont let me click any controls or anything cause the french keyboard is on in tof

but my keyboards on eng

so it messed up my keybinds and idk how to change it back

also it wont let me move the screen with my mouse

plz help anyone

[celest hedge]

click the default keys

[unreal valley]

https://tenor.com/view/anya-forger-anime-star-eyes-suprised-excited-gif-26565507

[unreal valley]

I have seen a strange bug in the past where the file was protected from being overwritten after players selected In general, it is not a good idea to choose the french layout in the game, it's better to use the english layout and customise it to your needs (even as someone who use AZERTY)

did u manage to fix it?

[hasty tide]

nop

[hasty tide]

tried to change it back to english layout and it wouldnt let me but its recognising my keys as right keys

im using qwerty

and it all works right so imma live with it ig

just says french but is using english lol

[unreal valley]

• + open the run window
• enter this path %USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor
• delete the file named input.ini
• restart the game

[hasty tide]

even if i use steam?

[celest hedge]

this not working?

[hasty tide]

wdym

alt shows cursor ya

[celest hedge]

is the default keys clickable?

[hasty tide]

which default keys

as in like wasd and the attacks?

if so yes

[hasty tide]

ohh yeah i clicked that and it reset everything and it all works now

but it still says french keyboard

[celest hedge]

either ui problem or its an option to choose french, i dont remember

if ur bothered, restart game. Otherwise no need

[hasty tide]

when i click it says change keyboard and makes my keybinds mess up again

so prob option

[unreal valley]

for steam u have to use Saved_Steam folder

%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Config\WindowsNoEditor

[unreal valley]

be sure to restart after ingame keybind reset (since this should normally work instant of my suggestion of deleting file)

[hasty tide]

unrelated but i have now got a2 feise

i am Happy

like since a minute ago

[pale mural]

do you use bit defender or other anti virus ? like norton , kapersky , nod32 ?

[pale mural]

@desert helm that require pin, so returnee who stucked at go to vera can use that solution.
before current situation, literally nothing works, attempt to party or teleport using said tab simply said finish older quest 1st....

[desert helm]

ooo thank you!

[inland jacinth]

yes i do use bit Defender

could it perhaps crash it?

[radiant edge]

Yes it can. There's been interactions with Bitdefender since Vera, and these have recently gotten worse as of the recent update. See the following pin: #technical-help message

-- Generally speaking all you'll typically need to do is create two exceptions. One for QRSL.exe, and the other for h5ui.exe.

Anyway, if that doesn't resolve your crashes. Please do let me know and I'll collect some crash-dumps from you.

[inland jacinth]

hmm maybe its that becouse had such problem once but on older machine where i had bit defender installed too

also how is Steam version different from official one?

[inland jacinth]

alright thanks for pointing out there is problem with bit defender too will check once come from work

[radiant edge]

Steam is "slightly" different, in that the Steam version of the game uses the Steam Ingame Overlay for any real-money transaction in the shop.

Outside of that, the Steam version right now (purely by chance) is working with Bitdefender without exceptions added. Yet, wouldn't personally rely on that -- there's still an effect of Bitdefender's hooks, and there's still writes happening to the wrong memory locations.

Just the difference in the binaries is sufficient that for now, they're still within the game's address space. [hence no immediate game-crash]

If you use Bitdefender, no matter the version of the game that you're on -- you'd be highly advised to add exceptions.

[inland jacinth]

alrighty thanks

[tulip turtle]

Okay so silly question: I can't enable the Steam Overlay in-game. The option is greyed out. How do I spend money in this game then?

[radiant edge]

Your Steam Ingame Overlay setting in Steam's global settings is disabled, far as why that's grayed out.

Anyway, once you enable the global setting, the game specific setting should come up, and if it doesn't, you'll be able to toggle it afterwards. You might still have overlay issues after this, yet if you do, check this pin: #technical-help message

[steady yacht]

I can't login my acc 😭

[pale mural]

it's maintenance, unless you're talking about wrong user password or account not found

[gloomy sequoia]

How long is scheduled maintenance?

[weary geode]

3 hours

[tulip turtle]

Thanks @radiant edge ! Not sure how that got turned off but that was the problem.

[winged phoenix]

yoo guys are the tof servers down rn ?

i can't seems to log in

oh nvm it is on mainten okis

[winged phoenix]

fk 3 hours jesus

[rotund oar]

question I downloaded the game over night got 41 gb of download atleast and when I shut down my PC cuz I had to go for college it just reset and now it says that I have insufficient storage anyone who might know a fix

[weary geode]

check to see if the drive you are installing it on has the space free

and maybe have to delete old downloaded files

[weary geode]

3 hours is to long, i need to grind them dark crystals

[winged phoenix]

ik man xd

where u gonna gridn dc ?

[rotund oar]

I mean it has some files on it

[weary geode]

anywhere doing everything i can i only have 1 more gap to get asuka beyond the gray outfit

[weary geode]

you need to have atleast the games install size free + room for updates

[rotund oar]

Yeah do I just clear the files from my 41gb do and restart from scratch?

[weary geode]

plus with work and everything else the 2 days left is cut to 16 hours to get it done then -3 for this mait D:

[weary geode]

most likely the best idea otherwise it will either keep the files and they will just take up sapce or it will overwrite them 1 at a time

should download from steam to not have this issue

[winged phoenix]

i see

i amma go for rei since i am volt main

hehe

[weary geode]

this is like pokemon to me

gotta have them all or none XD

[rotund oar]

question now that I have uninstalled it can I still use my level infinite acc as well as my google acc so that both nikke and ToF are in the same acc

[opaque ibex]

my game keep crashing since yesterday,cannot get pass the level infinite logo(crash at there),tried restart pc,reinstall driver/game,add game folder to antivirus exception list/disable antivirus (Avast antivirus), and after the update just now still having the same issue

[autumn lodge]

Anyone know why the hell my game keeps crashing on 9th Gen IPad

[pale mural]

3 GB RAM device, this game system requirement already increased since 3.0, you'll need something like 8GB RAM device

[autumn lodge]

Meaning?

[pale mural]

more powerful mobile device is required

[autumn lodge]

The crashing will never stop til I get a more up to date IPad?

Is there any way to get around it

[pale mural]

sadly yes, your option is to buy a more powerful mobile device which feature 8 GB RAM, or play using PC with 16 GB RAM ( recommended ) spec

or play the ps5 version, be aware, pc/mobile and ps are maintained by different publisher, so no crossplay.

[rotund oar]

question since level infinite both handle ToF and Nikke is there a way for me to possibly connect these 2 games especially since my Nikke is in an independent launcher?

and I'm going to go to steam for ToF

[pale mural]

sorry, no idea about that....
maybe using infinite pass website ? https://pass.levelinfinite.com/games

to bind from stadard launcher to steam, don't login or add library to steam yet.
open the standard launcher -> top right menu -> click your account name -> drop down account -> find bind menu for steam.

[frank elbow]

hello, the game don't launch. I tried several times by restarting the pc, repairing the games but it still does not launch is the game still under maintenance or something like that?

[maiden sandal]

Is there an issue with downloading the game? I'm getting 1-2mb with it when I'm speedtesting these numbers lol

[weary geode]

is steam you may have your dl capped in settings, if off windows store or threw the launcher is could just be the servers are loaded up at the moment, i would recomend downloading from steam

[median wasp]

hi @muted ingot how do i find tianhe bazar. im still at asperia

[muted ingot]

from adventure menu.. menu to check challenge and daily bounty

[karmic skiff]

hey, i need some help with my game
every time i launch it 2 mins after it keeps on crashing, at the point that i can't play anymore, any advice (i already uninstalled and re installed) (you can ping me to answer :) )

[plain totem]

I'm sorry if i'm asking in the wrong channel ..but i play on ps4 alright, well i have troubles with the cursor sharing the same control to open the map.. is there anyway i could change it?.. because i can't use the cursor

[devout light]

My character is soft locked and cant go to vera. I have the quest bug for "go to vera" it's been 6 months I've been waiting for a fix

[rare galleon]

Someone help me, my main account is logged in with Twitter and I can't log in

[brittle egret]

so whats the issue exactly?
lost acces to your twitter account?

[rare galleon]

It's saying that the page doesn't exist and I can't log in

[brittle egret]

ahhh, did you set another way for login for the account?

[rare galleon]

no

[brittle egret]

have you tried seeing if you can login into the levelinfinite website an add another login info

[median wasp]

thank you bro. it worked, i can finally play again 🙌

[tulip turtle]

Okay still can't purchase anything in-game. The Steam overlay is enabled, but doesn't work. I can press Shift-Tab til the cows come home and nothing happens (except I dodge back like a scared kitten). So going into the store and clicking on any purchase option for passes or crystals causes the fps to drop for a second kinda like it's thinking about doing something, but no overlay comes up trying to confirm any purchase. I've linked my Steam account. At this point it just seems to be blocking the overlay to confirm any purchases? Any ideas?

[tribal sundial]

i have the same issue helpppppppppppppp !!!!!!!!!!!!

[pale mural]

uhm, wrong discord, ps version is handled by different publisher and they have their own discord.
better ask that at their discord.

[pale mural]

@frank elbow are you using any 3rd party antivirus ? like bitdefender, kapersky, norton, eset ?

[pale mural]

#technical-help message the solution

[finite latch]

My skill buttons are not in the bottom right corner anymore - they are elevated now, with relics annoyingly in front of quests - not sure why, but its ruining my gameplay.

Ive scoured settings for like an hour or two....but nothing ive done has helped.
Any help, appreciated.

[potent otter]

if anyone has some tips on what the hell is happening here, i'd be most thankful (you can just skip to the latter part of the video as thats where the issue comes up)

[radiant edge]

Have you checked that HAGS is "disabled" as per this pin?: #technical-help message

{Same one you were linked earlier for reference} Always possible that this is something else.

[radiant edge]

Loading time looks incredibly long on your system (based on the video length). What type of hardware are you on?

Most important element is how much system memory is installed, your drive, and CPU.

-- Most likely the server is timing out by the point that the client is ready for connection. e.g, that the client is taking too long to load the game assets. Yet this can also be connection related.

[potent otter]

im a little bit tech illeterate, so bear with me

im a day 1 player btw

its never done this before

[radiant edge]

The requirements of the game have crept up a bit over time, so if you were borderline, this could be a problem now where it wasn't before in terms of getting in.

Were loading times always in the minutes range?

[potent otter]

yes

maybe its because of opera gx eating a lot of memory??? its never quite done this

im currently installing the game on my phone just to see if im in a location the game is having trouble handling

[radiant edge]

Closing other programs can definitely help if you're on the edge. Ideal solution (if that helps) is to add more memory though.

[potent otter]

i wouldnt even know how to get started on that or what to go for

[radiant edge]

One problem with a lack of system RAM is that if the game occupies it all -- there's nothing left for the OS to use for disk caching.

[potent otter]

im tech illeterate

[radiant edge]

No worries. I'll be happy to help you find out if an upgrade is possible, if that's the cause, and basically you can decide where you go from there.

In terms of installing memory, if it's a desktop, it's fortunately pretty straight forward. As in, plug in the memory modules and that's it.

Laptops, a bit more involved usually, but generally not that hard for a first time -- minus if the model is plastic latch clipped together, or glued.

[potent otter]

problem is i dont even know how to do that haha

i did not build the thing myself

i do not trust myself like that

should i start out by doing as gespent suggested?

[radiant edge]

It's always harder the first time around, but you could have video guides, ask questions, stuff like that.

[potent otter]

logout from game and launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

delete directx shader through windows disk clean up menu.
if using steam, clean its shader cache, setting -> shader cache -> remove checkmark and add again.
delete your gpu cache as well, will need to google depend on your gpu manufacture.

will need to find your character at server selection and set all in game setting again

if still crashing again :
go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod Eliya Crashdump

make sure to update your gpu driver and os.

[radiant edge]

I'd mostly want to start with the specs of your machine. Then, potentially move onto a msinfo export.

You're not crashing from what your video shows, you're just getting ejected to the server select.

[potent otter]

lemme get them then, what program would be the best to see the specs?

[radiant edge]

If you want to do it by software, the best bet is "msinfo". I'll shoot you a DM with instructions.

[potent otter]

ty

[dense wraith]

#technical-help message

@radiant edge @pale mural can you guys help this out?

[radiant edge]

I'm not aware of any feature to reposition UI elements like that (Though I could be mistaken as I've very limited experience on mobile). That happened after an update?

[dense wraith]

@finite latch

[finite latch]

No this happened after I went into settings seeking to find something
Seen the crouch option and toggled it on, to test it out, but thats the only thing I remember toggling, since couldnt find what I originally came for.

Noticed the weirdness, toggled crouch off.

But the button interface never repositioned, so..not sure if I toggled something when scrolling through settings, accidently.

[radiant edge]

Since the mobile version is touch-screen, it may very well be a feature. Sadly I wouldn't be able to tell you where the setting is or if there is one, that might have to be answered by someone who mains on the mobile versions.

Given it may be a feature, you might have better luck in the other channels that are more viewed.

That said, I see you tried in gameplay-help already-

[finite latch]

Ok thanks.

[scenic tangle]

try changing the bottom margins for skills

it shifts the ui for skills up and down

right margin for right or left

[finite latch]

Thank u!!!!

[scenic tangle]

[finite latch]

YUSS!

It worked

You are a beast lol tyty

[scenic tangle]

you can try custom ui if you want

or just change the position with right margin/bottom margin

[dense wraith]

right margin for skill, noted

[scenic tangle]

actually shift all the buttons(well those that are on bottom right of screen)

the higher the right margin setting the more shifted left the buttons

Not right

higher bottom margin the buttons shifted up

[dense wraith]

@scenic tangle also u know what is this for?

[scenic tangle]

nope no idea

[silent holly]

Do you guys happen to know which the most populated server in SEA/Asia Pacific?

[untold forge]

if you are on pc/mobile then same region's servers are connected

[karmic skiff]

oh yeah i use bitdefender, should i put TOF as an exception in the software ?

[karmic skiff]

i tried putting the launcher and the .exe game as an exception in bitdefender and windows security but it doesn't work :(

[spark basin]

Is there a reason claire isnt spawning for both the coffee and wandering servant quest?

[pale mural]

#technical-help message, follow mod conversation with other user regarding work around for bit defender

[karmic skiff]

okay thx !

[rotund oar]

uhhh ok.... so I wanted a fresh new acc but when I played the game... yeah it retained all my progress on a server

[heavy yacht]

How do i cancel this simulacrum quest, idk how to go to ignisville cause i just arrived to mirroria

[brittle egret]

you cant cancel one when you start it, but how far into vera story are you?
did you sleep in the hotel yet?

[pale spindle]

Does anyone know what the best thing for this is?

It's in settings.

[pale mural]

either create new account, or start at another server.
for pc, server under same region are interconnected, currently those servers are considered as character slot.
just go into server selection before hitting enter button.

[rustic forge]

@pale mural
Thank you

[heavy yacht]

How do i open this

[pale mural]

jump and hold attack.
use the weapon which feature a ground smash attack, you have that frost lance, use it.
also should be at #gameplay-help

[heavy yacht]

i got it tnxx

[glossy jackal]

Is sever transfer still a thing?

[pale mural]

nope, all server under 1 region is merged.
those individual servers are now considered as .... character slot.

[glossy jackal]

thank uu

[ivory pebble]

Is anyone else havving issues with the game client repeatedly freezing after the last two updates?

[pale mural]

pc or mobile device ?

[ivory pebble]

PC

[pale mural]

what's the pc spec ? cpu / gpu / ram size ?
also do you have 3rd party antivirus ? like bitdefender , kapersky , norton , etc ?

[ivory pebble]

32gb ddr4 3600mhz, 5800x, 3090. I hadn't had any problems until the last couple updates, all of a suzzen it just keeps freezing just from logging in and trying to collect my daily login items

I do have Bitdefender as well, yeah

[pale mural]

#technical-help message follow mod conversation regarding bit defender, you need more exclusion setting at bitdefender

[ivory pebble]

I'll take a look, thanks I appreciate it

[scenic tangle]

@hasty tide

this too

I’m currently playing on a iPhone 12 non pro max with 3GB ram

have occasionally crashed every 30minutes -1 hour

will crash a few minutes right after wb though

nvm apparently different issue for you

[silent holly]

Am I blind or the game doesnt reward coins for mecha support?

Pretty sure the reward table gives coins

[vernal salmon]

Hello, a question, I have 78 runs on Asuka's banner, but I want Rei, do you know if after Asuka they will put Rei on the banner that Asuka is on? I say in case I can throw Rei in the pitty

or will they change reí to another banner?

[pale mural]

if you were referring to coin to buy stuff at event store, there's a daily limit which increased everyday.
and yes, it is very quick to max it just by doing mecha defense.

[pale mural]

post asuka will be rei banner.
your pity progress will remain at 78/80, but the flame gold will be reset ( usually, no idea foe this collab ), btw, should ask at #gameplay-help

[half yoke]

rei comes out 28 march and asukas banner still has like 20 days i think

[pale mural]

they are overlapping, not sure if the flame gold shared tough since this is a collab event

[half yoke]

it would probably be flame gold(eva) if it was

but its asuka

[half yoke]

where should i type the verify command?

just in the main chat or?

[pale mural]

from #rules ? anywhere

[half yoke]

ok i just know some servers have dedicated command channels

[vernal salmon]

I'm sorry, I don't know much English and I didn't know where to ask and thank you, so if I wait until he comes out I laugh and shoot, I won't lose my pitty, right?

[half yoke]

pity should carry over yeah pretty syre all red nucleus banners have the same pity

[pale mural]

no, pity progress remain at 78/80 by the time you start pulling rei.
but, either you win or lose at the 80th pull tough.... that's another matter

[radiant edge]

"Best" depends on the hardware in your system and if you're aiming for performance or image quality. The highest image quality will be either DLAA or Close {OFF}, yet people have varied preferences overall.

[snow talon]

Hi all

I need so much help

I cant enter to reserve

If u know of i can play say pleace

Plis *

[ripe tartan]

PLEASE FIX MY PROBLEM🆘<3 yesterday everything was fine and i have mouse cursor, but today i dont have it, alt button didnt work, i tried to change my mouse settings and it didnt worked too , in the past i had this issue and I stopped playing the game (im back for evangelion event)

[pale spindle]

What's the highest performance?

[untold forge]

dlss set to performance

under the hood you render your game in a lower resolution and it uses upscaling tehcnology to make it look nicer while being less taxing

[pale mural]

logout from game and launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

will need to find your character at server selection and set all in game setting again.
Try to play at windowed mode 1st and without any overlay function from other apps running at background ( steam, nvidia, discord, etc )

[pale mural]

is that using in game browser ? if yes, try to use manual version
https://www.toweroffantasy-global.com/events/evafan/index.html

if still... broken, try to reset your browser and if there's any app which have web protection feature, disable them 1st.
for win defender it is the app browser control -> reputation based protection setting.

[snow talon]

Tx

[unkempt sandal]

I can't open the game on my phone

always fc after this

[thin kayak]

Just tryed to log in and this is what i get it happened to me last night and now this morning when i woke up i been having fun since coming back can anyone please tell me how i can fix this please.

[ripe tartan]

im using epic should i delete this ?

[radiant edge]

Each version of the launcher has its own paths. In general, the Steam and Standalone launcher are the most common and we're trying to not overwhelm people with too much, but yes if you're on Epic, then you'd adjust appropriately (replacing Steam for Epic in the paths, e.g).

[radiant edge]

Have you already attempted logging out of the game completely and doing a fresh sign-in?

Completely meaning, close the game, sign-out from the launcher, close the launcher {check the system tray for the launcher icon and make sure it's actually terminated}, re-start the launcher, then re-sign in.

[thin kayak]

Yeah I did but it still happen looked it up just had to restart my PC and it was fixed

[ripe tartan]

and he said this but idont understand really , it says this name taken what should i do, did i lost the all progress ?

[radiant edge]

What GespenstMkI meant is that clearing AppData\Local\Hotta\ is akin to factory resetting the client. This will lose / clear all settings that you had in the client, including your server selection.

Before you enter the game, pay close attention to the active server display at the bottom of the screen before clicking to proceed with login.

[ripe tartan]

but i dont know what server im in before. how do i learn

[radiant edge]

When you're in the server selector, there's an entry at the top of the servers (world list) that shows the worlds that you have characters on. I'll quickly enter the game and get a screenshot.

[ripe tartan]

aahhh thanks

[ripe tartan]

i did it

thanks a lot

[radiant edge]

Glad to hear that's all that was happening.

[uneven pilot]

hi, I just downloaded the game and it's been like this for half an hour or so, is there any specific reason?

Also, I have played this before but now it isn't working

[hasty tide]

anyone know what can cause the game to just stop working after the intro? like it doesn't connect or something-got a friend trying to play

[pale mural]

reinstalling ? close the launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then try again, else, do you have any 3rd party antivirus ? like bitdefender / kapersky / norton or extra firewall appa ?

[pale mural]

will need to check the pc spec of your friend.
also is there any extra antivirus being used, like bitdefender / kapersky / norton or other conflicting app :
#technical-help message
#technical-help message

[noble arch]

I went to update my phone and I don't see the update option

Also this is a problem

[noble arch]

@radiant edge

[potent otter]

wont let me do the blood donation for the collection clue thingy

[real junco]

Probably not available yet? Today's was in Hykros

[potent otter]

ahhhh i was following the CN guide it seems

[jaunty ore]

how can i type in world chat everytime it says this 'Unable to enter chat messages,plaese use quick chat instead'.

[dense wraith]

Try to restart the game

[jaunty ore]

do i need download again?

[short sandal]

Is there anyway to buy items thru steam?

[jaunty ore]

game have launcher too try that way

[short sandal]

sorry what?

[jaunty ore]

you want pay from steam? or another way?

[short sandal]

from steam

[jaunty ore]

download game from steam then directly you gonna pay from steam

but you cant see like dlc or something on steam

you can buy only in game

[short sandal]

see ive tried but when i go to buy something it says network error

[jaunty ore]

steam level?

[short sandal]

4

[jaunty ore]

hmm so wait your steam money is?

[short sandal]

when i try this is what i see

[jaunty ore]

How much money do you have on steam? try to buy small quantity

Let me try too

it send me directly steam to pay

[short sandal]

i just use my card but its not linked would that be the issue?

[jaunty ore]

pay to money to Steam but you can buy it from steam money.

if you want to buy with different payment method try game launcher on browser or download game to mobile

You need to deposit money to your steam wallet.Because the game will send you directly to Steam if you try pay to game.

[short sandal]

ah okayy thanks for helping me

[jaunty ore]

but like i said first of all you need pay to steam first

[jaunty ore]

You're welcome

[short sandal]

@jaunty ore heyy sorry but can you help me again with another issue its about LIP account binding

[jaunty ore]

okay face steam twitter or google

[short sandal]

steam

[jaunty ore]

Which platform did you create an account with when you first started the game?

[short sandal]

i setup a LIP account thru the website and just tried to link it to TOF account and its saying that the LIP account is already bound

[short sandal]

Steam havent played on anything else

[jaunty ore]

LIP? you mean level infinite?

[short sandal]

yeah

[jaunty ore]

umm wait

you cant unbind mails

or change

but you can unbind facebook apple twitter or google play binds.

oh and steam too you cant unbind your steam bind

[short sandal]

ah okayy yh the steam and LIP use the same email

[jaunty ore]

no you can use different mail

but you cant use same mail to create or change that is only once and its perma

you can delete account too from there too

only one way is delete profile to use that mail

i mean account

[short sandal]

sorry but im confused?

[jaunty ore]

first lets say you directly open launcher in tower of fantasy

and enter with steam

and you bind mail

lets say this mail is asdgmail

you cant change that mail anymore

you cant unbind

but you can unbind facebook or twitter account

[short sandal]

yh i get that but how come when i tried to bind the level infinite account to my steam tof account it said that the level infinite account was already bound

[jaunty ore]

try log in with that mail

[short sandal]

this is what i get when i go to bind

and when i log in to tof with the Level infinite account it wants me to set it up

[jaunty ore]

try in account center

[short sandal]

i have but it says the same

[jaunty ore]

did you play the game in your mobile device?

[short sandal]

no i havent

[jaunty ore]

LEVELİNFİNİTE PASS is bind or unbind

[short sandal]

this is what i see

[halcyon tree]

does ToF have cross progression?

[jaunty ore]

hmmm

when you try bind it says 'account already binded' right?

[short sandal]

yeah it does and i only made the level infinite account today

[jaunty ore]

did you directly choose steam when first log in?

[short sandal]

yeah

[jaunty ore]

wait did you play nikke?

[short sandal]

nikke?

[jaunty ore]

yes

that game want level infinite pass too

[short sandal]

no i havent played that

[jaunty ore]

You may have connected it in another game made by level infinite

try log in from level infinite site

[short sandal]

this is the only level infinite game ive played

[jaunty ore]

try log in with that account.first log out from game.

i mean launcher

[short sandal]

the steam or level acount

[jaunty ore]

mail with level account

you level 12? or 39?

[short sandal]

this is what i get when loging in with level

[jaunty ore]

you not sign right? you choose directly log in?

[short sandal]

i used this

[jaunty ore]

well what is your level in game?

[short sandal]

on my steam its 19, on my level i havent played on it

[jaunty ore]

you not pay anything right?

[short sandal]

no

my level account is brand new like i made it today

[jaunty ore]

okay first log in with steam and open game and buy this item 'identity update card' and change your nickname and delete steam account and log in with level infinite pass account 30 days later you can bind steam account to that account

buy this

but

if you want to play from with steam account

log in that mail account

and delete that and 30 days later bind mail

you want contunie from steam or create new account?

[short sandal]

i want to continue with my current steam

[jaunty ore]

okay then first

log in with that mail

and look if that account is binded with steam or not.

if that account clear delete you can bind 30 day later

level infinite pass account

mail

[short sandal]

okay

[short sandal]

do i complete this for the level infinite pass account

[jaunty ore]

yes yes first log in directly and look account center if it says steam 'binded' then you can directly delete that mail account but it say nothing or unbind that account binded with steam do not delete it

[short sandal]

this is what i see

[jaunty ore]

okay delete directly

like i said

you need

wait 30 day

or 14

15

[short sandal]

so just click close

[jaunty ore]

yes and it send you to delete site

you %100 sure that mail account is not connected with different level infinite games?

You may have create that account for a different game from Level infinte.

[short sandal]

yes im sure this is what i got

[jaunty ore]

yes

just wait

30 day

do not log in

with that mail

[short sandal]

okay thank you you've been a big help

[jaunty ore]

you play on europe?

[short sandal]

yeah i do

[jaunty ore]

you level 12 i mean if your nick Rinshen in tof

or Rinshell

[jaunty ore]

You're welcome

im new too i started playing 1 day ago

[short sandal]

its XxRinsheñ and my uid is 13030456384

[jaunty ore]

well only nick is enough for game

[short sandal]

cool just got ur request

[unkempt sandal]

still happening
halp

[hasty tide]

so - i havent played in ages, just re-downloaded the game, and ive lost all of my progress

idk wth to do because i spent over 130h in this

even have old messages here from 7 months ago

[pale mural]

after closing news / announcement window, be sure to click the server selection top of enter button, that should list where is your character.

[radiant edge]

You're on an unofficial image not provided by the cellular carrier, right? An older Android version specifically vs what they offer. Usually you won't have the ability to get OTA updates on anything other than an official release. {meaning from the carrier}

-- Albeit, that's probably not a good option unless they can look into why their image is causing you so many issues.

[noble arch]

Ok

[noble arch]

That's the original software though

I reflashed it last night so its completely stock software

@radiant edge

[radiant edge]

Original image, provided straight from the cellular carrier?

If there's no ability to update then, take it into one of their locations and ask for advice.

[noble arch]

Yes I restored it using Samsung's Odin3 software

I might have not got the correct drivers

[radiant edge]

Anyway, ability to update is generally just tied to the image. Factory images from cellular providers tend to have auto-update functionality in Android, otherwise there's no source for the updates set.

[noble arch]

This is the updater tool but no option in settings

@radiant edge

[radiant edge]

Sadly I wouldn't be able to comment on that one, it's going to depend on the carrier specifically and how they have their images configured.

[noble arch]

Why does it say I can uninstall it

[radiant edge]

The app that you're showing is likely "not" the system updater application.

Usually you won't see that as something explicitly installed or even listed, as it's a core part of the image / considered 'system'.

[noble arch]

Found it

This is what system apps look like in the apps list

@radiant edge

[radiant edge]

No uninstall on that one at least-

[noble arch]

I shall update it through twrp recovery then

[radiant edge]

Manual is the way that you tend to have to go with "custom" images.

But, if you're purely on an official ROM, I would recommend seeing the carrier. If you're not on an official ROM, they'd certainly put you back on one as well if you asked.

However- game was crashing from what you've told me, along with the device resets, and all sorts of other quirks on their image.

[noble arch]

I'm going to try and use a different ROM

[strong turtle]

anyone knows what's the install size of ToF on iOS?

[noble arch]

@radiant edge look

@radiant edge heres the custom ROM I used

[noble arch]

@radiant edge

[radiant edge]

This would not be a ROM that your carrier provided, so you won't find it capable of updates.

Not automatic ones anyway.

[noble arch]

It will work

[radiant edge]

Oh sure, it'll work, just you won't get OTA updates most-likely.

Not in the traditional sense.

[foggy lynx]

is anyone else being kicked out of the game every time they log on or is it hjust me lol

i'm in the 3F trying to do the ||aquarium hint|| thingy and ever since i went there i'm been crashing the second I enter the game

[pale spindle]

Yall my smart servant wont appear what do I do im scared now I thought it was just like a game feature or something D;

ANYONE HERE

PLS HELP

I GTG IN A BIT

AND IDK WHAT TO DO D;

Oh wait

I did something

[tacit marsh]

I have a question about tof

Would it work on my EeePc R101X netbook laptop

Intel atom CPU
1 gigabyte of ram
And 100 gigabyte hard drive

That's gonna be running on Windows 8.1

[scenic tangle]

wait 1Gb ram?

even 4GB ram for phone having some crashes on lowest settings

so probably no

[uneven pilot]

Tried all of these and it's still not working, had one extra virus and i deleted it!

[pale mural]

Not sure with windows 8 due to its instability issue.
But 1 GB RAM ? Nope....

[pale mural]

what was the antivirus ?

[tacit marsh]

Yeah I'll use as my replacement

[uneven pilot]

RAV Antivrus

[pale mural]

there are 2 kind of followers, one is Mia, one is the smart servant....
if you're talking about Mia, set her from character page , costume button
if you're talking about smart servant, enter smart servant menu via main menu, pick a smart servant, make sure to activate it, if you want it to always spawn, make sure to slide "ON" at left side of activate button.

[pale mural]

no known interaction with said antivirus.....
if you delete the antivirus, make sure to clean its leftover, task scheduer, registry, service, auto startup.

on the launcher it self, the background video keep playing or also freeze ?

[pale mural]

what's the device ?

[uneven pilot]

no, it does keep playing, and will do the cleaning rn

[pale mural]

should not be a broken launcher issue, just in case, delete the launcher folder ( not the one at appdata ) but launcher at game files.
then redownload launcher from official website, install it at old location.

if somehow the form to login and password won't show up, close the launcher and from background.
reset your firewall setting.
also restart the modem / router stuff as well, so your ISP can give you fresh/better IP, change dns at windows network adapter setting to 1.1.1.1 / 8.8.8.8 ( google / cloudflare )
that should show the login and password window.

if not, not sure if such failure being written at windows log, can try to check at windows event viewer -> windows log -> application or system.
trigger the launcher again, so if there's an error, the report should be most top one.

[pale mural]

recent install ? or there was an update to the device android / ios system ?

[unkempt sandal]

no? it's just doing fine days ago before this

no system update whatsoever

[pale mural]

try with cleaning the game cache via setting -> app management, not cleaning game data, just the cache. ( if android )

[unkempt sandal]

still same

[pale mural]

try use different network, or test at another wifi place.
or just for testing, use a free vpn app and test the game.

[hasty tide]

Can anyone tell me what this means and how to fix it?

[pale mural]

logout from the game and launcher and close it.
if steam, logout from steam client and close it.

relaunch steam / launcher and login normally.

[hasty tide]

Thank you. I'll give that a shot

[hasty tide]

That fixed it! Thanks ❤️

[unkempt sandal]

still the same

[pale mural]

.......... not sure what's wrong with your device....
is there any left over freespace ?

[unkempt sandal]

85/108

[pale mural]

can think about require updating google play service at your device.
other then that.... no idea.
not sure if reinstalling can help as well.

[obtuse pasture]

Guys I play on Android, my game suddenly crashed, and when I opened it again, asked for the login details, I gave my acc details, but a new acc opened. How to get back my original acc 😭 I just got fei se , my 1st limited pull

Its now showing this, whereas I was level 76

Im was in sea chandra server, opening with it but nothing is showing

Please help anyone

[wary shuttle]

Server menu settings always shows lv1 account

[obtuse pasture]

When I'm starting, its starting from beginning cutscene, name selection n stuff

[wary shuttle]

You probably used the wrong login method / email

[obtuse pasture]

No no I'm using the right email im sure

[wary shuttle]

Either wrong login method / email or server

[obtuse pasture]

My server is South East Asia chandra

The 1 st time this happened I just entered after login , because it showed chandra outside. But since new acc started, I quit and started again and cautiously pur everything right, pressed sea Chandra, still same thing

I tried putting my original acc name, it showed name already in use. So I think acc not deleted

So how do I get it back 😭

My account is actually old, created during launch, but after playing few days I deleted it. Recently came back few weeks ago, and resumed from the point I left the game. So I know that email I entered is right 🥺

[rotund oar]

quick question why is it everytime when I login to steam and try to login with google (since that's where my acc is) it does not redirect me to my browser

[analog bolt]

When i opened chat i kept hearing this voice
Is this a bug??
Later when i sent some text it stopped

[radiant edge]

What's your configured default browser in Windows? First thing that I'd suggest is trying setting a different browser as the default. Assuming the browser isn't opening at all.

If the browser is opening, yet the redirection is not happening -- usual culprit is plugins, assuming that the launcher's web-server at loopback is running. If it's not running, another potential is if there's a web-server running on your machine occupying port 80. [e.g, if you're not connecting to the launcher, yet something else in its place--]

If you can send me a screenshot (here or in DM's -- double check and scrub any personal details shown), a picture would be a huge help probably.

[radiant edge]

Sounds like a bug, especially in that your sending text was the trigger of what stopped the audio loop.

[radiant edge]

If you're absolutely certain that the login credentials are correct, that the right server / world is selected, and that everything else is identical to before -- then you'll need to #game-support and get an investigation going.

Since you mentioned Android, I'm assuming that your login was via "Google"? Make sure that you're checking both Google (external sign-in provider) and gmail (plain old email) for sign-in. They are treated differently and can have separate accounts associated. ---> I know you said that you tried this, yet it's the most common cause.

Another potential is if you used Google's email salting for alts, since you mentioned being a long time / early player.

By the way, whenever you said that you returned a few weeks ago. Was this with retained sign-in entry? Or did you have to sign in fresh?

[obtuse pasture]

Yeah I sent complaint to in game tof support under the account retrieval window. Provided my uid. Dunno if im gonna get it back, still no response from them. It says within 72 hours, so I'm waiting.

About the email, I tried the original way, later all the other ways and everything, but whatever I do new acc starts so I dunno

[obtuse pasture]

I signed in fresh. I downloaded it again and signed in with the same email which is not working today lol

[radiant edge]

Gotcha, then your memory should be fairly fresh.

[obtuse pasture]

That's why I'm sure about the email, coz I logged in recently.

Yes

[radiant edge]

I hate repeating things that you've likely tried, yet the server / world selection is also correct on the landing page at the start of the game before you click to log into a world?

If yes, probably going to need Customer Support's aid here-

[obtuse pasture]

Yeah. Its sea chandra, but new acc starts with the same email;-;

[radiant edge]

That said, rest assured that they'll get back to you, even if it takes them a bit. In the meantime, dig up everything that you can on your account to prove ownership thereof.

Both in the case of account recovery, or just finding the correct credentials, they'll need some proof of ownership.

Things like your bank statements / records, of anytime that you've spent money in the game will help here.

[obtuse pasture]

I only have some in game downloaded photos which mentions uid 🥺

And maybe earlier login email responses in which they send login codes

[radiant edge]

Ah, in that case you might still be able to give them details like where you played from, the devices that you played on, your Internet provider, etc.

[obtuse pasture]

Yes yes those I can say

[radiant edge]

You can also prove that you own the account (Google account), and they can hopefully look into if that's at least the account associated with your game-account.

Confirm that much.

[obtuse pasture]

Yes that can also be confirmed by me

[obtuse pasture]

They were asking about this in the customer support, but I didn't spend anything yet

[radiant edge]

In any event, they'll work with what you can provide. Try to look for anything that you might've missed though preemptively. The more you can, the better off you'll be / smoother that exchange with support will go.

[obtuse pasture]

Okay okay thanks. Ill see if there is anything else

Thank you ❤️

[radiant edge]

Not a problem, wish we could be of more help here.

Also do try any other logins that you can think of, even if you don't think they're what you used.

Especially if there's any chance that you've bound any others to your game-account.

{talking year+ back towards the launch of the game -- bindings}

[obtuse pasture]

Did already 🥲 used all emails I had ( 5 of them) even if I know thats not my account. All opens new acc 🥲

[radiant edge]

Best to be thorough, yep- even if that doesn't turn up a lead.

[obtuse pasture]

The most painful thing is I just got fei se after wishing 80+80 pulls, and just after getting her, maybe a min after, game crashed. And next thing is this 😭

She is my 1st limited banner character 🥲

[obtuse pasture]

Yeah

[radiant edge]

Ah, so a crash of the client + loss of the settings, and the account session-token, is what happened here. Being booted back into the login prompt.

There's another potential as well, which is if the game client is on another account that you don't think it is [if something went awry with the login process after that crash]. Do you have any other device that you can try for login?

If not, try wiping the app cache, if you've not already.

[obtuse pasture]

I did this, wiped cache, but didn't work

[obtuse pasture]

Other device? Ill have to arrange then . I don't have at the moment

[radiant edge]

Other device, yep. Just to see the login fail in two places, purely because this started after a crash.

Where there's a crash involved, there's the potential that something on the device side is causing what's seen. Be it from corruption or otherwise.

[obtuse pasture]

Okay. Then if I uninstall and reinstall in my main device, will this issue be gone?

[radiant edge]

If you have the data to try, it's worth trying. No guarantees.

Better if you can do it on WIFI and not eat into your quota.

[obtuse pasture]

Ye I got unlimited wifi

Okay will try this then and let you know how it goes

[radiant edge]

Hopefully it helps. Certainly doesn't hurt to try things whilest waiting on support.

[obtuse pasture]

Yeah yeah true

Thanks for the idea ❤️

Ill get back to you

[viscid hearth]

hello friends
i used to play this game back in 2022 and i tried logging back into my old account but when i logged in it seems to have reset my progress
was there like a reset or something or do i have to do extra steps?

i havent played for 2 years and im trying to get back into it

i remembered that i joined this group so i came here to ask for help

[radiant edge]

Game account data is not wiped over time. However, you mentioned that you've not played in a very long while, which I presume means before Vera (2.0) was dropped. The relevance here is that after Vera was released, the account binding system was revamped to make it much more difficult to unbind and re-bind sign-in methods without the involvement of support (or additional checks--).

I'll refer you to this pin for a start: #technical-help message

[viscid hearth]

ahh i see

[radiant edge]

Most of the time, the culprit is simply that in the long time that's elapsed, you're not signing into the correct account (or in the same way as you did back then). Google is usually to blame here, so if you recall using Google, make sure that you're trying BOTH gmail (plain old email) and Google (external sign-in provider).

[viscid hearth]

but is there any way to get my old stuff back?

[viscid hearth]

oh ok thankyou
ive been using google to log in

thats probably why

[radiant edge]

There is, though either that'll be by locating your correct sign-in, or getting the aid of Customer Support in finding your credentials, or what happened to the account otherwise.

[viscid hearth]

thanks again

[radiant edge]

TLDR version is: Most likely, you're not on the same game account, or don't have the same server / world selected.

But, since you're also an old player, there's the potential (much more rare) of account theft.

Both of these situations, support can help.

Going through support will take longer than trial and error most of the time, if it's the former-

[viscid hearth]

alright thanks again

@radiant edge THANKS SO MUCH
i havent played in a while so i forgot about servers and stuff

i realized that i used to play of the utopia server

thanks again

[analog bolt]

Yes
Its fine now

[trim patrol]

Jumped on TOF for the first time in a while and the game is EXTREMELY laggy. Like unplayably laggy. Wasnt like this before. Any help appreciated. On PC 5600x and 3070

[scenic shuttle]

welcome to tof

[karmic palm]

I’ve just logged into my account and all my progress has been reset how can o get it back?

[pale mural]

make sure to click server name after closing news announcement window.
server name is top of enter button, you'll see list of where is your character

[pale mural]

close the launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

open launcher, top right menu drop down at launcher window, find system, set directx 12.
should not stutter.

will need to find your character again at server selection and set every in game setting again

[radiant edge]

Just making sure that GespenstMki's assumption is right that this is framerate related. Are we talking action lag (connection), or fps?

[trim patrol]

FPS. I’ve not even attempted action because at this point just running around the station area I’m in I’d like playing a slide show. It was lagging my whole computer to the point of what I was watching on a second monitor turned into a slide show

[radiant edge]

Ah, so the entire system's performance is dropping, not limited to the game.

Probably will need to shoot you a DM on this one later (soon as I can), to collect more on your hardware.

[obtuse pasture]

@radiant edge hey man, thanks for all the help yesterday ❤️

Uninstalling and reinstalling did the trick

[radiant edge]

Fantastic, glad to know that was on the client-side afterall.

[obtuse pasture]

Account is back, with fei se 😀

[obtuse pasture]

Thanks

[cunning sluice]

What does "back login" do in the account center part of settings?

[terse forge]

excuse me, why is this showing despite the fact that i was able to send world messages a few days ago?

when i logged in today, something about "minors are not allowed to send messages" appeared when i was opening that mail icon, apparently i'm a minor despite being of age

nevermind it was a bug, restarted the game and it worked again

[last grove]

Why cant upload presets even i only have 56/100 presets

[cloud reef]

I haven’t been able to get into the game since the update, it’s saying disconnected from servers, I’ve been trying all morning and something similar was happening when it got updated for asuka… please fix this, why does updates comes with complications??

[polar stone]

Hey, i just came back to the game since it released in 2022, but when i logged in i had to start from the begging. Can that happened that they deleted my account progress? I remember i had a lot of characters and a lot of progress I would be pretty sad if they would just deleted everything. I looked in my emails im sure i used the account i was playing with and i never got an email that they deleted it

[pale mural]

after closing news / announcement window, click on server name, on top of 'enter' word.
should able to find where is your old character.

[pale mural]

do you have any 3rd party antivirus ? like bit dfender, kapersky, norton , etc ?

[polar stone]

i will check!

[lost yarrow]

yo

My game isn't launching

my hard disk got completely corrupted so I had to format it and install windows 10 completely fresh

installed tower, other stuff, directX and updated my graphics drivers

when I launch the game it shows up for a few seconds as a black screen before closing

help pls

[radiant edge]

-- Sounds like you're getting far enough to generate crash dumps-

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

How fresh is this Windows install? e.g, that "other stuff" that you mentioned. Could you list what you've installed specifically if this includes security software, streaming tools, audio mixers, etc?

[cloud reef]

I’m using mobile, it’s the same as last time probably won’t get fixed until the next hotfix

[pale mural]

try with different network, use mobile data or use different wifi network.
or simply restart your modem / wifi router so the isp can give fresh / healthy ip.

[patent kayak]

is 8v8 broken right now? we tried matching together 8v8 and cant match unlike before

[cyan quarry]

Hey guys, I am on windows 11, I downloaded the game through steam, once in the launcher I press Launch, the launcher closes but then nothing happens, anyone has a fix please?

[round panther]

Guys I need help today I wanted to switch to pc cause my phone was overheating playing ToF and I created a LI account in launcher on phone and then I logged in everything fine it showed my game nickname BUT when the game loaded it went from the start like the cutscene and traveler choice what do I do to get my old save back? (and I DID log in on the same server)

[noble arch]

@radiant edge is it normal for my phone to get hot

[bleak mirage]

how much gb do i need for mobile?

[pale mural]

~60 gb :
~25 for game files
~5 for game oprational
~25 when a major patch happened ( literally download a new apk before extract and overwrite older files )

[bleak mirage]

uhm ? it cant be that much for mobile

[pale mural]

if you are sure already bind your phone ( google or ios ) to infinite pass, make sure to click server selection top of word 'enter'.
should able to find your older character.

[bleak mirage]

i didnt play it this year because of all the technical problems noone seems to know how to fix

[pale mural]

then go ahead try it with lower space, you'll get prompted with not enough disk space either on current download or next major patch download.

[bleak mirage]

??? wdym by that? lower space? you shure you are talking about mobile? you know, PHONE the small one the thing you have in your hand that apple and others create

[main perch]

hi, i'm a returner and haven't played this since the release of claudia and wanted to log back into my acc, and it's just dissappeared, i wonder is there anything i could do to recover my account? and i also remember i was playing in mistilteinn server

[pale mural]

do you have any 3rd party anti virus ? like bitdefender , kapersky , norton, eset ? of these conflicting apps :
#technical-help message
#technical-help message

if you're not having any conflicting apps, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod Eliya Crashdump

[pale mural]

yes, 60 GB for mobile, and that is for current version.
a user often get bugged with not enough disk free space because the installer really demand large space due to its update method

[pale mural]

make sure to click on server name, top of 'enter' word after closign news and annoucnement window, should find where is your old character.

[bleak mirage]

but i have my phone 64 gb? what the heck is wrong with this game even genshin foesnt take that much space... alr back to pc... when i try to enter my server the thing loads for 5 minutes and kicks me to the server selection screen and idk how to fix this please give me a human fix because i havent played this game for a long time because of that

[main perch]

okay i got it already, it's on my other email lmao

thanks for helping me

[pale mural]

close the launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

at launcher window, if your gpu don't have raytracing / dlss, set the launcher to dx11, topright menu dropdown -> system -> set directx.
else, pick directx 12.
make sure gpu driver and os are up to date.

also do you have 3rd party antivirus ? like bit defender, kapersky, norton, some antivirus lately have lots of false positivie with the game, causing it unable to run or even crash.

[bleak mirage]

idk if i have any antiviruses, do you know how to check if i have?

[pale mural]

uhh, the easiest thing to check windows task bar, bottom right near windows date.
just expand it, windows defender represented with shield icon and no known issue so far with it.
if you have other antivirus, usually that's the easiest place to spot one.

if you're still crashing or unbale to load into game after prolonged load, after deleting those files at appdata folder, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
if empty, check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list.
zip and dm them to mod Eliya Crashdump

could be from using minimized os installer like tiny11 or the like, or gpu once changing from different brand or model, or another unknown conflicting apps.

[cyan quarry]

Thanks for your reply! I don't have any antivirus running nor any of the application mentionned. I went to the Hotta folder you mentionned but there is no Saved folder, only a file intl_auth.txt, a folder named 29093 in the folder I also have the intl_auth.txt file

I tried uninstalling and reinstalling the game too as well as restarting my computer

I have a ryzen 7 5800X, RTX 3060, and 32Go of RAM

[pale mural]

try to launch it again, but this open windows event log, at windows search bar type -> event viewer -> go to windows logs -> application or system, there should be a log as the most recent one. ( latest timestamp )

[cyan quarry]

Yeah I did this but nothing appears, both in application and system tabs :/

[pale mural]

have to ping you to mod @radiant edge could be something else running at background or a steam verify file.
make sure to set your directx to 12 at game launcher window.
top right menu -> system -> directx, set to 12.

[cyan quarry]

I tried both D11 and D12 :/

[pale mural]

you were not using minimized os installer ? like tiny11 or the like.

[cyan quarry]

Nope windows 11 Pro

[pale mural]

any history of changing gpu model or even the brand ?

[cyan quarry]

Nah first time playing

[pale mural]

have to wait for mod, meantime, make sure the os and gpu driver is up to date.
can try to run some cmd command line to make sure the os is ok :
run cmd with right click - run as administrator

• type : dism /Online /Cleanup-image /Restorehealth
• type : sfc /scannow
• reboot

[cyan quarry]

Didn't work... waiting for @radiant edge to answer please be my savior 🙏

[radiant edge]

Is it normal for a phone to get hot? As in, while playing Tower of Fantasy? Depends on what you mean by hot. Warm to the touch, for sure. Overheation, no.

Though keep in mind that this depends on a lot of factors like the ambient temperature and where you're running the device, heat exposure from sunlight, etc.

[radiant edge]

When you view "%USERPROFILE%\AppData\Local\Hotta\": What exists under this folder? {can you provide a screenshot?}

[would help to see a confirmation to make sure you're looking in the right place]

It sounds like you're never seeing the game launched, that there's probably no "Saved_Steam\" subfolder under that path. No engine logs generated, no crash-dumps, and nothing under the Application section of the Windows Event Viewer. That more or less sum things up?

Anyway, if that's the case -- which it seems to be, then you likely have a damaged Windows installation. It doesn't sound like you're running a third party Windows ISO. Have you ever "modified" the Windows installation, such as in stripping it down? Debloat scripts or otherwise-

-- I've shot you a DM requesting an msinfo export, let's take this over to there.

[cyan quarry]

No I think the game litterally cannot be launched

[cyan quarry]

nah never

[radiant edge]

Gotcha, this is what I feared. More on this is in your DM's.

[west finch]

Anyone know of a fix or something for the crashing issue on ios?

[native glacier]

I have a big issue
8vs8 doesn t work anymore
Please fix it asap

[pale mural]

better report it at #1220745418296529008

[pale mural]

if your device model only have 3-4 gb ram, it will crash, the system requirement already increased since launch.

[brave apex]

Me and a friend are on the same server and channel but still don't see each other please help:<

[pale mural]

if you are at early start of the game, keep playing further, after some early quest storyline, should allow you to meet with each other.

unless this is ahout pc and ps version which dont have crossplay

[brave apex]

No we're both lvl 40 and in 2.5 and both on ps5

[pale mural]

.... have to ask that at ps discord.
otherwise, one of you could be in forced solo instance storyline.
that indicated with large exit button in form of left/right arrow on top of your minimap.

[vale prism]

i deleted so much storage but this still won’t download what am i supposed to do

[celest hedge]

Should be 60gb for mobile

@vale prism

[vale prism]

hihi

[vale prism]

please tell me ur kidding

SIXTY???????

[celest hedge]

Since it's not very optimized, yes unfortunately

Pc much more, I forgot but if memory serves, almost 100gb or more

[vale prism]

wtffffffff what

[celest hedge]

Seems I'm wrong, ignore this @vale prism

[pale mural]

current pc is 77gbish, but when major patch happened, the game will ... take hostage around 50 gb of free space foe the whole patch process even if the downloaded size is not reaching that size.
but that's for standard launcher.
steam one is more optimized for patching, and more compressed too.

[pale mural]

yes :
25 gb for game file
5 gb for game operational
25 gb for update prosess, major patch update is download new apk before apply to older game files.

[celest hedge]

[valid knot]

my mobile tof is currently 25gb only

[noble arch]

@radiant edge are the android settings icons meant to look like this

[radiant edge]

Depends on the Android Image and its theming. Different distributions may have different icons / visuals, or even a different settings layout.

[noble arch]

I swear those are the windows 11 icons

Yes they are

[radiant edge]

Either way, "should" here is subjective. You're running a custom ROM, and they've {the team that produces such} done some customization.

[ancient pulsar]

qui est francais pour m'aider svp

[pale mural]

you need to keep having empty space reserved for the game about extra 35 ish gb.
else the game will fail to update when major patch happened

[limpid agate]

Hey I am looking to fix tof performance on my PS4, anyone got suggestions?

[radiant edge]

This Discord server is specifically for PC (Windows) and Mobile (Android / iOS). You'll likely have more luck getting help for the console release (different publisher with its own social presence) on its respective channels.

There's probably not much that you can do per performance on console [as a fixed hardware and software platform] outside of any ingame visual settings. e.g, reducing view distance, or other quality settings.

[limpid agate]

Thanks so much

[tawdry pendant]

how to get verified on this server ?

[real junco]

#rules

Can enter the command in any channel

[pallid iron]

Somehow encountered a bug in Story mode where Harrah stays in phase 1 at 0 hp.
Anyone else seen this issue? Or know about a fix?

[noble arch]

@radiant edge my Samsung one UI home is saying this

[bleak hollow]

I got this error once, and since then my game wont open. It will load till 99% and then just turn off

I have verified files too, I play on steam if that makes any difference

[oak nova]

I Also have the same bug where Harrah stays in phase one I re did tbe fight twice and nothing changed

The

[pale mural]

do you have any 3rd party antivirus ? like bitdefender / norton / kapersky / nod32 / etc

[bleak hollow]

no

[pale mural]

run a chkdsk /f <insert drive letter where game located>: command at cmd window.
after that, run crystaldisk info to check your drive read/write error number. ( make sure to show the result in non hexa, from the app option )
without any extra antivirus or a disk damage , a simple steam verify or repair from tof launcher should be enough to fix your error.
https://crystalmark.info/en/software/crystaldiskinfo/

it's a freeware to check storage device health

[bleak hollow]

What am I supposed to get from the cmd thing?

[radiant edge]

Error implies corruption usually. Whenever you verified the game's assets, did that pass without re-acquiring files on Steam?

[bleak hollow]

yep it showed no errors

no re acquiring either

[pale mural]

it is a command to repair missing cluster or software related write error.
if toward os drive ( usually c: ), you will be prompted to restart windows, then the os will run a disk scan and auto repair any missing cluster which is not related to physical damage.
if toward non os drive, you will be asked to dismount, make sure no application running / operating, and just answer Y, the os will run disk scan at the cmd window.

[radiant edge]

In this case I'd need to see the crash-dumps.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Crashes".

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.