technical-help

[tepid gate]

Both were PC clients, I had the game installed on my laptop as well. And both were using Wi-fi.

I didn't try the integrity check/repair. Because I thought if the problem was with local files, I would find the answer much quicker from checking it on my laptop.

So, weirdly this is how it went (in case the details help you understand):

1. Killed Nan Yin and that information was stored on the desktop's local files before getting the quest objective for it.
2. Completed the prior objective of "Talk to Lan", after which I got the actual objective of Defeating Nan Yin. The objective didn't connect with the pre-existing information that she was killed already even though it was visible visually (her form disappearing if you get closer from when you re-enter the instance; and none of your hits registering on anything)
3. Opened ToF on laptop and the enemy loaded as expected, killed her and was able to move to the next objective.
4. Re-opened game on the desktop and it updated to the new objective.

[hasty tide]

Is using mods bannable?

[slender epoch]

100% yes

[hasty tide]

how do i activate this to show me the order of what to step on?? the purple one is attack it with a volt weapon but that didnt work for this one

[slender epoch]

if i correct you ned more ppl or use omnium handcanon ( shoot square nearby device ), around 2-3 and last you stand in 1 of them

[mental silo]

use interactive map. it gives answer

[hasty tide]

I can't find it

[radiant edge]

We have a pin on the topic in this channel. #technical-help message

In general, unless you're talking of modification of the game's config-files explicitly for a technical issue {within very limited scope}, the discussion of any changes to the game's assets is not allowed. This applies to usage as well, as covered under the game's user-agreement.
The full user-agreement can be read here: https://www.toweroffantasy-global.com/UserAgreement.html

[tranquil yacht]

Hello everybody, please help me, I've lost my tower of fantasy account, the chronology is like this I'm playing a mini game and at the time of loading the electricity was erased and I used wifi finally the internet connection was disconnected, and I failed my internet data but the arrival came to be log out and I tried to log in again using my facebook account, but my account was lost because the level was 1 and the UID was 00 while the level of my account it was 100, I previously made registration using my Facebook account, and the server was also right, I already connected customer service in game and email but it did not help me and until now my account could not return, I have already provided information starting from screenshoot when the registration date, username and server and so on but still just no results, this incident started on 1st March 2024, please anyone who can help me to check my account on the galaxy server with the user name "naurin" still exists or not?, because the last time I checked my account is still on that server, thank you.#technical-help #game-support

[radiant edge]

Sounds like you've already contacted Tower of Fantasy Support -- fantastic, that's absolutely what you should do in a situation like this. Was your contact on the 1st, or a bit later? Have you heared back from support at all after filling out said recovery form? [the recovery process might take some time and a few back and forth exchanges with support, after proving ownership]

Per character level showing as "Level 1", with UID 00- that's actually normal prior to having signed in fully (entered a world / server). I presume that if you attempt to enter the server that you believe you have played on, you're taken to the tutorial sequence as if logging in for the first time?

Are you absolutely certain that your Facebook account is what you've used to sign-in prior? Or rather, is there any other accounts that you might've used?

Support will eventually get back to you and assist in locating the correct login credentials, yet you might be able to move things along faster via trial and error and simply attempting login on every account that you own.

[tranquil yacht]

I have already contacted the customer sevice in the game and sent an e-mail according to the request and instructions of the client sevice, but I still can not log in with my facebook account, I understand this takes not a moment, but it's weird if the develoment can't restore my account because as long as I'm playing I've never cheated.

When I logged in to the game I was sure if my server and facebook account were already matching, But when I play it's like a new player and have to finish the tutorial, while my account is already level 100. i also checked on my facebook any application linked to my facebook account, there it stated that I did the account registration on August 7, 2023 and active status can be seen on the screenshot, I am from Indonesian so I'm sorry when there's an error in writing/pronunciation #technical-help #game-support

[slender epoch]

My fb or gmail account has missing too, i created 1,5 year ago. I try login using fb/gmail and have same problem like you. Only account use Levelinvinite can be played. 🥲

[remote shoal]

I got loading screen problems, always stuck at 90% and reset all the way back to server selection

[pale mural]

pc or mobile device ?
if pc what is your pc spec, cpu / gpu / ram size / storage ?

[remote shoal]

Mobile, i was still able to play it 3 days ago and then i cant get in now

[pale mural]

was your device receive os update ?

[remote shoal]

I searched through the internet to find a solution and tried everything

Hold up

Nope

[pale mural]

hmm, at least no need to reinstall... for now ( yes, os update solution is reinstalling the game )
usually 2 reasons why the game failed at 90% :

• connection problem -> try different wifi network or switch to your mobile data
• fail to load character at surrounding area near where you are spawning -> clear the game cache, not data and restart your device, if the mobile device setting able to change display setting like uhd / hd / 1080 / etc, try changing it before reverting to old setting.

[remote shoal]

Alr thanks ill try

[kind bone]

Will I lose my main acc (in Alintheus) if I log in Exaclibur or Midgard?

[remote shoal]

I did both and didn't work, so re-installing is my last option?

[pale mural]

.... i guess so if you already attempt lots of wifi network ... rarely heard about corrupted installation on device or why it went corrupt : /
not sure what to try again if after reinstall, still stuck with 90%.
it's quite hard to troubleshoot device.

[pale mural]

no, current server list is like that, a character slot.

[kind bone]

huh?

Oh, ok, so I can access it

without worrying

[pale mural]

after mega merge back at 3.0, all server under 1 region is merged.
they are still show up like that to serve as where was your starting point. ( maybe for UID numbering )
since they are merged but remain separated as 'gateway', think of them as character slot.

[kind bone]

arigato

[vernal kernel]

Any help please

[hasty tide]

i fell through the map and i dont know what to do

[wary shuttle]

settings - unstuck

[hasty tide]

where is that

[hasty tide]

thank u so much

[wary shuttle]

• close the launcher (using Task manager, not "x")
• maybe you will need to log out and log in back

[west tiger]

Good afternoon, I wanted to ask for help with a problem I have with my account because it does not appear in the list that are and I want to migrate to one where I can play with my friends, how can I do to migrate server ?

help pls

[dense wraith]

are you on PC or PS?

[west tiger]

PC

[dense wraith]

if u are on PC, u guys can play with each other as long as same region

u cant transfer server, because all server merged

[west tiger]

Oh I understand, the problem is that it doesn't let me, I try to enter the north america server and it makes me start all over again.

[dense wraith]

yeah, Transport Hub in EU region, so if u want to play in NA u have to start all over again

[west tiger]

ok yes but I tried to enter another EU server as you mentioned and it made me make a new character too. :c

[dense wraith]

yeah yeah

cause server now is like character slot

so if u choose different server, its a new character

[west tiger]

:c ok

[hasty tide]

my tof came out of fullscreen and idk how to make it back to fullscreen can someone help?

[dense wraith]

Alt+Enter

[hasty tide]

thank u sm

[dense wraith]

u also can change it in Settings

[frosty tusk]

For some reason the game doesn't use my GPU, which any case leads to poor performance.
Is there any fix to this issue or do I reinstall the game?

[bleak flame]

Hi there, I would like to know if there is a way to recover my account, I can't find my account (I don't know which email I used). I'd like to know if there's a way to send an e-mail or something. I know which serv, name and IUD I was on.

[frail pier]

это значит что закончится через 2 дня?

если то то как попасть на новый сервер?

[wary shuttle]

1. У нас есть отдельный чат для русскоговорящих. Просто нужно взять роль в Channels and Roles
2. Вы можете получить награды только за два дня. На остальное уже нет времени. Ивент заканчивается

[unborn coral]

Hi, i need help i did 7 quest in wanderings log and it refoses to give me reward i tried to reinstal the game log out and in but nothing worked .

[radiant edge]

CPU utilization looks quite high. Memory utilization is also high, though below the point of high-pressure where Windows's "Compressed Memory" feature would kick in {memory compression being one potential for something that could generate high CPU-load that doesn't come from the game itself}. Could you give a quick rundown of your machine's specs?

Generally speaking, a machine is only as strong as its weakest link. The low GPU load, implies that there's a bottleneck elsewhere (that your Graphics Card is not being fed with data to act on).

[radiant edge]

The chapters listed in your screenshot have been completed, per the rewards claim? Or, is this more on the '7' per the current chapter? Either way, I couldn't comment on this one as it's been a long time since I've personally done chapter rewards.

Each time that I've seen something like this come up -- on completing more of the chapter's goals, the reward eventually can be claimed.

[vestal plaza]

I need help, I have an account linked to my fb. When I logged in today after some time I cant find the progress that I made before. I don't know where to do. There's no option to find the server I used to play on or even the characters I have.

[vestal plaza]

I cant find anything like this

T~T

[wary shuttle]

• did you log in via launcher or Steam?
• how long has it been since you last played?
• do you remember your server and region?

[wary shuttle]

sometimes it doesnt show, idk why

[vestal plaza]

Im on mobile (I don't understand)

More than a year I remembered playing for a few months after the release

It was southeast Asia/pacific asia, Im unsure about my server

[vestal plaza]

That's just painful

T~T

I'm wallowing in despair rn..

All my ssr gear and characters T~T

Is there really no way retrieve everything?

[wary shuttle]

Your account/progress wasn't deleted

Try to find your server (maybe the server changed its name after merging with another) or #game-support

[vestal plaza]

It just says level 1

[wary shuttle]

where?

dont look at settings level

it always shows 1

but maybe it shows your server

[vestal plaza]

It just shows the server that's currently selected

[radiant edge]

If it's over a year ago, meaning before Vera / 2.0 dropped, then you'll definitely want to get in touch with Customer Support (see the channel link provided above). Pre-Vera, is prior to the bulk of changes that went into the account binding system -- per the significance of this. Right after the Vera update, the automated ability to unbind sign-in methods was temporarily-removed, followed by requiring a contact form sent to support. {meaning, proving ownership and direct human interaction}

-- This made it much more difficult for any attacker who gained access to an account to re-bind {transfer} said game-account to another sign-in method.

Whatever the case may be, in that you either aren't on the correct sign-in method, or game-account, or in the situation that a recovery is needed. Customer Support will be able to assist you in either scenario. Be prepared to provide proof of ownership of the account-- support will let you know what they need to proceed.

In general, the bulk of characters not existing (when signed in) tend to simply be being on the wrong account, so you'd be advised to try every sign-in method that you might've used. This may be faster than waiting on support's aid, even though they will help you find your account -- or in the worst case, recover it.

[vestal plaza]

Ohhhhh

Oke oke thank you ill try it out

[radiant edge]

If you mean at the bottom of the login landing screen, you can click on this [the displayed server name] to show a server selection / list. (assuming you've not done that already)

Either way, to re-echo one more bit that clarzo mentioned here. Tower of Fantasy accounts are not wiped on inactivity or anything of that nature. Minus rare cases (account hijack), your correct sign-in should show your characters. Sometimes whenever people were not around for the world-merger, there's been reports that the active character listing and their server -- does not show their characters, until sign-in.

Do make sure that you attempt to access the world that you believe your character(s) are on, at least up until the tutorial sequence is shown.

[vestal plaza]

Here's what I understood soo far

Try logging in using other platform
In which case I remember using fb

Check every server

[radiant edge]

On the server selection / listing, the top most entry generally will list servers that contain any characters. You should manually check the servers that you believe your character(s) are on, just incase the listing is not populated.

If you attempt to sign-in on a server, and you're thrown to the tutorial-- then you can move onto trying the next login method at that point.

Or put another way: Sometimes (there's been reports of this), post-merger, your characters will not show in the server listing until the first complete login on a world that contains said character.

-- So, just to be sure as you're going through potential sign-in methods that you may have used: do try going in all the way, even if before entry to a world, it seems that there's no character. If you're lucky, it may purely be visual and everything updates once ingame.

[vestal plaza]

There's this server that I'm sure is the server I played in before when I logged in it went to tutorial

Oke I'll check another server T^T

[vestal plaza]

Aight I give up

[radiant edge]

Please don't give up, unless you're just referring to trying alternate sign-ins. #game-support and explain the situation / request assistance.

[wary shuttle]

[swift holly]

Any way to fix the system busy thing in asuka reservation page
If always showing me system busy.Please try again later

It works fine when i open the event with my alt

Only main bugged

[frosty tusk]

does this suffice ?

[wary shuttle]

You using in-game browser or normal?

[swift holly]

That account bugged everywhere browser or in game
Other account works fine

[wary shuttle]

Hmmmmmm

[untold forge]

what could be the cause is that it's defaulting to your integrated graphics instead of your graphics card
you have an integrated gpu on your cpu and then a standalone gpu - is this a laptop or a desktop?
if desktop, is your monitor connected to the gpu or motherboard?
if laptop, you can fiddle around in windows settings for it

there's probably a better how to for it (you can google i.e. "how change default gpu windows")

also if you go to the performance tab on task manager, you can see whether it's your integrated gpu(amd radeon vega) or dedicated gpu (nvidia gtx 1660 super) being utilised in general

[opal remnant]

I'm getting this error on Android when trying any purchase

[analog bolt]

Can we lower our game graphics

[tame knoll]

Anyone know if the game is fixed on IOS now?

[polar thunder]

does the game run on iphone xr yet? been waiting for over a year probs now

[vestal plaza]

Hello, so last night I just started over on a new server. Today when I saw the server list, my old character really isn't there T~T I hoped it was just some bug. I guess I'll start from the bottom now

[frosty tusk]

its Desktop, and yes it already connected to GPU all this time. My other games utilizes my GPU but this game is the only doesn't utilizes my GPU for some reason. Thanks for the help.

i already tried that method, still nothing

maybe i'll try to reinstall it.

[untold forge]

hmm

did you try the default gpu settings in windows?

[frosty tusk]

yes

[untold forge]

ahh

maybe it is using gpu but it's just messing up the power state?

idk that's something that can happen on games with low gpu utilization

the funny catch 22 of: game doesnt need much gpu so gpu downclocks, but now performance gets bad so it actually needs more gpu

did you try changiing dx setting maybe?

it's hidden in the launcher

it helped gpu performance for me a fair bit to set it to dx12

[frosty tusk]

its already in Dx12

[untold forge]

then i guess try dx11

👻

[frosty tusk]

[untold forge]

you can probably verify from the performance tab what gpu ToF is actually using, anyway

the 0% reporting in the main window on task manager* can just it be reporting for the wrong gpu

[radiant edge]

@frosty tusk -- Followup question looking at your reported load once again. Is the IGP in use on your system, or disabled completely? Doesn't look like it in that Windows is showing the 1660 Super as your power saving GPU, instead of the 3200G's iGPU. I also don't see it in your msinfo summary. If it's disabled, then of course the 1660 Super is being targeted and there's no chance of GPU-copy on the IGP being what's displayed.

In the screenshot from the processes tab of task manager before, you're showing nearly 70% CPU load with ~27% coming from the game. Could you double check what the remainder of that load is coming from and also look at your individual core loads in the CPU charts? {e.g, check if three of the cores are more or less pegged}

Since CPU usage is so high, most likely there's a choke here. We'd need to investigate why the CPU is so heavily saturated.

-- Another thing worth looking into is the temps on that CPU, especially if that machine was assembled back in 2019.

If the machine is getting up there in age, you might be overdue for a re-paste, and thermal throttling might explain the performance. {pump-out / dry-out, which is common in 3-5 years of operation}

[radiant edge]

Hard to say what happened / can only speculate really.

While you may have already started on that new character, I would heavily encourage you to try reaching out to support if you've not already done so. They should be able to get to the bottom of what happened to your character.

[carmine geyser]

Is it possible to make an entirely new, seperate account?

[untold forge]

yes, you just register a new account under a new email, some email providers will let you add a +1 or other number before the @, like gmail

[carmine geyser]

where can I do that? I don't see the option in the account menu.

oh nevermind im silly

[untold forge]

right just have to log off first hehe

[deft urchin]

Can someone help 😦 I bought a new phone yesterday and I decided to download the game on my new device and when I logged in I lost everything 🥲

[calm ice]

I tried using browser on pc and mobile too

any way to fix this asuka reservation error ?

[calm ice]

hey did you solve this issue >?

[swift holly]

Still no;-;

Contacted cs in-game too
Didn't help
Now my only hope is that it auto fixes after update

[calm ice]

why did they make web event this big , web events already are buggy nightmare

[swift holly]

Funny thing is

My alt can open that page fine

Only main bugged

[calm ice]

my main is bugged too

[distant bane]

any idea how to fix this?

logging out and back into launcher fixed it

[bleak mirage]

i have been trying to just PLAY THE GAME for few months but i cant because of that uptade and its slow loading and everytime i close the loader the proggress just dissapears and ill have to do it all over again im sick of it alr once i had it loaded to the half great cuz my loead speed is rly slow but when i opened the thing again becaise i closed it the thing reseted completely

[distant bane]

could be your ISP,or if you're usig a VPN

[pale mural]

just logout completely from game and launcher, and login again.
if steam, logout from steam, and login again.

[pale mural]

use vpn is your best bet if doing a browser reset still make you stuck like that.

[distant bane]

thanks, posted that right after lol'

[pale mural]

if you have low bandwith issue from your isp, might want to try steam version.
while still large, smaller then using standard client.
not sure if steam have better stop resume support, but worth to try.
thing with standard launcher is, when it is downloading large file and then stopped, the progress of that file will be restarted, that's the best explanation on why your progress often reset, even within a single pause/resume click.

if you already had some progress before, bind your account to steam from the basic launcher. Ignore update / download request, just click top right menu -> account -> and start bind from infinite pass or whatever to steam, then download via steam.

[radiant edge]

Steam resume support is generally very tried and tested (just works), albeit Steam may experience issues if a download is in progress past the point of an update being pushed (similarly to the standalone client).

Far as on "VPN's" -- just be aware that the user-agreement [which prohibits the use of a VPN under clause "s" of Player-Conduct] is binding for any game-services {be that the client or external to the client} with the exception of if Customer Support makes such a recommendation. Generally if something doesn't work and it's connection oriented in any way, the first line of contact should be Customer Support and your ISP.

[noble arch]

@radiant edge looks good to me

[radiant edge]

That does look like a much better battery life estimate. How's the device stability in the game?

[noble arch]

Perfect

It runs fine now

[radiant edge]

So, just the pre-loaded software that the carrier provided did not work stable?

[noble arch]

Yep

[radiant edge]

Have you informed them of this?

[noble arch]

Yes

[radiant edge]

Perfect, thanks for doing that.

[noble arch]

No problem

[burnt night]

does anyone else have issues with the game stuttering / dropping frames on steam

i dont get how i can run Destiny 2 at 60fps on high settings but cant handle this

[radiant edge]

Specifically on Steam and not the other platforms such as the Standalone launcher? Or only tried the Steam version?

Reading from your posts in tof-general, seems like a stutter every 4 seconds. Is that very consistent at all times? For instance, if you're standing stationary and not moving?

[burnt night]

yeah sorry i put here bc i felt like i was interrupting and this seemed more appropriate

[radiant edge]

Definitely, technical-help is the right place.

[burnt night]

but yeah its fine when stationary only moving and yeah ive only tried steam

ive changed all my settings to the lowest possible ones and still happens even though my PC is capable of running on extreme

[radiant edge]

I suspect that I know the cause, yet let's see here.

You're on a high end machine, right? A relatively new one with an RTX 40XX card in it? Is DLSS frame generation "ON", and you're also using a tool such as RTSS (Riva Tuner Statistics Server) for those framerate metrics / monitoring the frametime spikes?

If you are, do you also have RTSS' frame limiter active?

[burnt night]

hhhh noo its not that good its only a 20 series

[radiant edge]

Ah, 20 series, no framegen. Scratch that then.

Framegen / motion interpolation + RTSS limiter will cause stutter, but if you're on a 20 series, that's definitely not it.

[burnt night]

ive even tried googling and changing something in the .ini which said helps but alas doesnt

[radiant edge]

Could you let me know what you're tinkered with in the ini's?

[burnt night]

one sec lemme just find it!

[radiant edge]

Though in general, let's put you back to factory settings. Wipe out any ini files that you've edited.

They'll be re-generated on the next start of the game.

(or simply clear the Hotta folder for a full client reset)

[burnt night]

Here is what I did, step by step.

Head to the following path:

C:\Users\yourusernamehere\AppData\Local\Hotta\Saved_Steam\Config\WindowsNoEditor
Open Engine.INI and head use the lines from this pastebin.

Copy everything in there and paste it below the core system mumbo jumbo, like shown in the screenshot below:

the top line is from the article hhh not my words

[radiant edge]

Yep, some Reddit Optimization guide basically, right?

Avoid doing those, they will tend to cause client crashes.

[burnt night]

which do you think would be better to do a full reset on steam or just use standalone

[radiant edge]

Standalone and Steam version "should" perform the same. Key word should. There's been some people who reported lower performance on Steam, yet in general I've not been able to reproduce that.

Steam does have the ingame overlay, which is another layer of D3D injection.

[burnt night]

is there a way to go back to its default settings without reinstalling?

[radiant edge]

If there's many overlays stacked up, there's the potential for them causing odd behaviors.

[burnt night]

(as you can tell this is my first gaming pc)

[radiant edge]

You can clear the contents of: %USERPROFILE%\AppData\Local\Hotta\ essentially.

Everything in that folder will be re-created on the next launch of the game.

Make sure that the game is fully closed before doing so.

This is the path that you went to earlier whenever seeking those ini files. {for whatever guide you'd followed}

[burnt night]

so just delete everything in HOTTA?

[radiant edge]

That folder specifically, yes. The one in your user-files.

[burnt night]

mhm done that

[radiant edge]

On the next launch of the game, it'll be akin to starting it for the first time.

Meaning, all settings are cleared, and you're back to as if you started the game for the first time.

[burnt night]

okie ill boot it up now

wait its still maint right so i cant even test it

[radiant edge]

Likely you're still going to experience poor performance, so I'll shoot you a DM with how to get an msinfo export. (so that I can get some understanding of what this machine is}

[burnt night]

mhm okay!

[remote barn]

can i ask solution for this

[radiant edge]

Any third party antivirus on the machine, or other security software that might be blocking access to a file?

[remote barn]

nope

[radiant edge]

If not, then the next thing I'd recommend is checking under the Windows Event Viewer, "system" section and looking for anything disk related.

e.g:

Windows Start Menu -- search for "Event Viewer", open the Event Viewer application.
Expand the "Windows Logs" tree item, and then select "System".

If you see any disk warnings {you may need to scroll through the log a bit}, then please click on said warning and screenshot the lower pane (details).

[remote barn]

this?

[radiant edge]

Yep, and that's what I'm afraid of. Can you click on one of those disk errors in red?

(and then drag the lower pane a bit larger so that the text is visible)

Most of the time an ID 7 like that indicates a failing disk, we'll follow up after this by looking at the drive's S.M.A.R.T. records.

[remote barn]

this

[radiant edge]

Exactly what I wanted to see. I shot you a DM as well with a link to a tool to read the S.M.A.R.T. records of that drive.

A bad block is for-sure a pre-failure sign though, so you're going to want to start backing up anything important on that disk, as it's showing surface damage.

Once a drive has bad blocks, this generally will increase over time.

It's technically possible to "mark" bad blocks, but I would not recommend doing that with a thorough chkdsk. Pushing a drive that's showing signs of failure can potentially finish it off during heavy load.

e.g, it's best at this point to plan for replacement and start making backups of whatever you can't lose.

[dim atlas]

i changed to all language available and its keep showing the game in chinese only, some part r correct but most of the text in game is in chinese please help its very tough to play likle dis

no help?

😢

[hoary swift]

Hello, I have a problem in the game, I can't log in. Does anyone know what the problem is?

I enter until 99%, then it goes back to the main page

[patent kayak]

after logging in normally in the game around 30s-1 minute the game freezes and closes, everything works fine before update

[swift holly]

It says login status expired

Exiting game

This is too much

[radiant edge]

Which platform are you playing on? If Windows / PC: Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path bar), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[patent kayak]

ill get the crash log after i finish reinstalling a fresh one

[radiant edge]

If you uninstalled and are reinstalling, your logs / crash dumps still exist. The AppData folder is normally not cleared out between reinstalls.

[swift holly]

Didn't fix already tried

[patent kayak]

i deleted the appdata folder after i uninstall earlier

[radiant edge]

Good as a precaution, no worries.

Hopefully the reinstall does the trick, or the settings reset.

On that note, I've already encountered a few people (over DM's) who had unsuccessful updates. This is unfortunately a recurring theme.

If anyone is hitting problems, please do an integrity check {Launcher Verify, or from Steam, Epic, etc} on your install as a first line of troubleshooting-

[radiant edge]

Try closing down the game and launcher (completely), then wiping the contents of all of the following folders {a full factory reset of the launcher and engine cache / settings}:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

-- You'll need to sign back in completely (via the launcher) after doing this, and re-select your world / region. If a path doesn't exist, such as if you don't have the Steam version of the game, or the Standalone, then you can of course skip either of those.

[radiant edge]

Generally 99% loading stalls, followed by ejection to the server select -- are either caused by device performance or connectivity. e.g, either that the client is taking long enough to load that the server has timed out the connection by the point that the client is ready, or it could also be just an inability to connect. {meaning on the connection side of things}

In some cases corrupt installs also cause this. If it started right after the update, please verify the integrity of your installation, reset all Internet Equipment {CPE / modem, router}, etc.

[fervent snow]

My game is freezing after 1-2 minutes after the new update, any ideas?

[radiant edge]

Windows / PC client? If yes, please see my response to 'unlckyheh' above and check if any crash-dumps are being generated.

When you say freezing, how long does the freeze last {for instance, a few seconds, 120 seconds}? Does the client eventually close? Anything else that you can describe behavior wise from what you're seeing?

[fervent snow]

Freeze indefinitely after 1-2 minutes, have to force close game

[radiant edge]

In late 2022, you also tinkered with files (removed dlss). Have you altered the ini files in any way?

If you have, try clearing: %USERPROFILE%\AppData\Local\Hotta\ {after checking for dumps}

[radiant edge]

If it has to be entirely force closed, that's a pretty good lockup. Implies that the engine's watchdog isn't functioning even. [watchdog closes the game on the rendering thread stalling after 2-minutes]

Probably you'll only be able to collect the engine log.

[fervent snow]

I cleared it, just logged back in and checking

[radiant edge]

If it persists, check for logs, or dumps -- and send me (through DM's) whatever you're able to gather.

Since it happens fast {easy to reproduce}, that's the best type of crash.

[fervent snow]

Actually its crashing, takes about 10-15 sec to fully close

[radiant edge]

If it's a full crash with dumps being generated, all the better.

Delay on termination might be exception handling and crash-collection.

[fervent snow]

Is this the dump locaton ? Local\Hotta\29093\QRSL\log

[radiant edge]

%USERPROFILE%\AppData\Local\Hotta\Saved\Logs
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\

Per the folders of interest.

Since you listed 29093, you probably are on the Steam version.

So that'd be Saved_Steam\.

[fervent snow]

Oh im playing PC client, but i have steam installed aswell (not updated)

[radiant edge]

Ah, if the Standalone client, the paths listed above are what you'd want to look under.

Update: Bitdefender was the cause. Adding an exception for QRSL resolved the crashes.

00000054`b5d8b908 00007ff8`10c11ded     : 00000000`00000000 00000000`00000000 00000054`b5d8bc48 00000054`b5d8bc68 : ntdll!NtWriteVirtualMemory+0x11
00000054`b5d8b910 00000000`00000000     : 00000000`00000000 00000054`b5d8bc48 00000054`b5d8bc68 00000000`00000000 : bdhkm64+0x1ded <---- This is Bitdefender's usermode hooks

[patent kayak]

looks like same issue for me i have bitdefender as well

ill just try uninstall bitdefender

[radiant edge]

Just an exception suffices, if you wish to keep the software installed.

This is the third confirmation now, so it seems that the latest version of the game is a bit more aggressive in the trouble that BD creates. Prior, usually it was on shop or browser interaction that the game would crash only.

We've updated the known interactions pin to state the launch-crash.

[modest ether]

Don't know if this is normal but thought I would message in here anyways.

[wary shuttle]

try to restart your game

i had an update with the fix

[vivid drift]

hi, why do the game keep the old version stored and for every update you have to install a size amount similar to the first time installation which is around 30/40 Gb for the pc version? I can free this amount of space but I don't know how. Anyone knows?

[celest hedge]

I would like to know this as well, too much unnecessary spaces used. At least from the files I've looked at

[thin kernel]

Getting super slow download speeds

[pastel ledge]

I made an exception to the entire ToF folder... what else do I need to add an exception for.

There's a bunch of error messages in the log file

[2024.03.12-16.02.53:662][599]LogProperty: Error: Replicated TMaps are not supported.
[2024.03.12-16.02.53:662][599]LogProperty: Error: Replicated TMaps are not supported.
[2024.03.12-16.02.53:662][599]LogProperty: Error: Replicated TMaps are not supported.
[2024.03.12-16.02.53:662][599]LogProperty: Error: Replicated TMaps are not supported.
[2024.03.12-16.02.54:023][607]LogHotta: Error: [UHottaGameInstance::UpdateSwitchInfo]:13030;1,1;2,1;3,1;4,1;5,0;6,0;7,1;8,1;9,1;10,1;11,1;12,1;13,0;14,1;15,0;16,0;17,0;18,1;19,1;20,1;21,1;22,1;23,1;24,1;25,1;26,1;27,1;28,1;29,1;30,1;31,1;32,0;33,0;34,1;35,1;36,1;37,1;38,1;39,1;40,1;41,1;42,0;43,1;44,1;45,1;46,0;47,1;48,1;49,1;50,1;51,1;52,1;53,0;54,1;55,1;56,1;57,1;58,1;59,1;60,1;61,1;62,1;63,0;64,1;65,1;66,1;67,0;68,1;69,1;70,0;71,1;72,1;73,1;74,1;75,1;76,1;77,1;78,1;79,1;80,1;81,1;82,0;83,1;84,1;85,0;86,0;87,0;88,0;89,1;90,0;91,0;92,0;93,0;94,1;96,1;97,0;103,0;104,0;105,1;106,0;107,0;108,1;109,0;110,0;111,1;112,1;113,0;114,0;115,0;116,0;117,0;118,0;119,1;120,0;121,1;123,0;124,0;125,1;129,1;130,1;132,1;144,1;149,1;153,1;172,1;173,1;174,1;178,0;179,0;180,1;185,1;189,1;191,1;
[2024.03.12-16.03.02:164][ 50]LogHotta: Error: GetPlayerSkillMontageData Can not Find  PlayerIndex=1, SkillName=GA_FPlayerRubiliaTriggerSkill
[2024.03.12-16.03.02:165][ 50]LogHotta: Error: [HottaSkill::SetSkillMontage] Skill=GA_FPlayerRubiliaTriggerSkill_C_2147475569 Load Montage is Null
[2024.03.12-16.03.21:290][916]Log file closed, 03/12/24 16:03:21```

[remote shoal]

Its been a couple of days or week ig and loading problem still isn't fixed for me even if i use good wifi or mobile data

[split fog]

How can I deal with the cutscene dialogue being completely out of sync?

Specifically for like cutscenes without dialogue boxes I can click through

[analog bolt]

For some reasons whenever i update the game it stopped once in middle n had to restart update
Why

[bleak mirage]

my steam version doesnt work when i try to get on a server it loads for rly long and kicks me out of the menu all the time

[drowsy falcon]

First time this happens, its Just stuck at 2gb it doesnt go further, any suggestions please

[bleak mirage]

try pausing and unpausinng-

[drowsy falcon]

Just goes to 0 and back to 2gb

Already tried

[opal remnant]

I keep getting this error whenever I try to purchase on Google play
It's not even allowing me to pick a payment method to begin with

[bleak mirage]

oh sry then

how much gb for mobile tof? 20 right?

[drowsy falcon]

I cant say because mine is on pc

[bleak mirage]

i have 22 gb free and cant have more space and it still says it needs more soace?

i cant play my game on pc cuz of problems it creates and now this?

how much bg needed 24?

[frank pelican]

Uninstall the game, preferably delete it from the device, and re-download it

[drowsy falcon]

Already started around 20 mins ago, I hope this fixes the error

[frank pelican]

👍

[pastel ledge]

Also adding QRSL folder didn't help in my case.

[calm ice]

I still get this error anyone else ?
In a improvement I get error after entering the event tab
Unlike before stopping me on click

[drowsy falcon]

Thank you very much for the replies fixed the Issue

[frank pelican]

You're welcome

[livid flame]

WT*, reinstalled 2 times already, every single time same error

[calm ice]

I think tof needs 150 to 200 gb space to install

Safest length thats why I got same issue as you icerod

Google

[pastel ledge]

So I added Bitdefender exception. Deleted Appdata folder. Repaired client.... still game freezes after a few minutes and I have to open Task Manager to close it forcibly.

[livid flame]

got it from my crews dc, still... how is this stupid game unable to install it 3 times in a row is beyond me

[calm ice]

@swift holly did you fix this error

[abstract thistle]

same issue, any luck yet?

[pastel ledge]

Nope

[calm ice]

Mayb check what files bitdefender removes then check folder if those files are still in it

[pastel ledge]

it doesnt remove them

[bright canopy]

launcher pc crash ?

[quiet bone]

Same issue, game abruptly "hangs" and then crashes. Hardly manage to get the game running for more than 5 minutes.

[abstract thistle]

yeah thats exactly what happens here. Just tried a clean install of my GFX drivers to no avail

[verbal thunder]

I’m trying play on pc but my game is getting stuck at %90 than returning me to the server select. It’s been crashing non stop on my mobile since the update and now the box version isn’t even working.

Its Been happening since the update

[twin bridge]

How much storage does this game take in total

[pastel ledge]

Had the game now hang while in the menu screen

[twin bridge]

[bleak mirage]

can someone just help me

[bleak mirage]

read this thread thing

[verbal thunder]

I’m trying play on pc but my game is getting stuck at %90 than returning me to the server select. It’s been crashing non stop on my mobile since the update and now the pc version isn’t even working, Jejus.

[bright canopy]

ah ok gtx 1660 super good ?

[bleak mirage]

why is my progress ressetong when i try to dwnload the uptade and when i close the launcher?

[verbal thunder]

Games been acting really stupid since the update

Incredibly annoying

What does this mean

[analog bolt]

Same thing for my laptop
I ve learned how to adapt to this now
Been ages

[verbal thunder]

How did you adapt cuz I can’t get through

[analog bolt]

Kept reloading

Even now

[verbal thunder]

So u just keep trying to get in?

[analog bolt]

B4 i had to reload twice and it exceeds quadraple
Funny thing

When game released it was fine tho after vera it kept happening

Even tho im on minimum specs

[bleak mirage]

but how to fix this

[analog bolt]

But u may wanna check your window update settings set it to maual or off service whilw playing (that was the case for me back then)

[bleak mirage]

oh and how much gb for mobile tof? 22? 24?

[analog bolt]

Same for me
Try pause the update and close the game n restart it and resume it

I did this twice just few hrs ago(been updating)

[bleak mirage]

but it will reset

[analog bolt]

I don't mobile

[analog bolt]

No

Pause it then restart it

[bleak mirage]

anyone onows how much gb on mobile

[analog bolt]

Resume it

[bleak mirage]

oh it acctually didnt thanks

[analog bolt]

Yes np
But it wasn't for prev updates ig

But i noticed update is getting slower for new update idk why

To me

[abstract thistle]

Any fix for the crashing issue?

[pastel ledge]

Well nothing is working, I'm gonna try a full reinstall tommorow

[empty girder]

why is google login method redirecting me to an url not found

[scarlet cape]

I went to download the update and it looks like it’s trying to redownload the entire game is there something i can do or is just something i have to wait out

[bleak mirage]

im going to play and i picked my server and lauched it andim playing on the normal laucher and it just downloaded to 90% and it kick me out to the server selection screen??

[swift holly]

Nope
Gave up xd

[bleak mirage]

please let me play the game...

[desert helm]

@bleak mirage i havent an idea on how to fix it, but you can try this ^^

[bleak mirage]

i have only one wifi on my pc how am i even supposed to mobile data on pc? clear catche? you mean i have to spend more hours to redownload it?

[brittle egret]

its downloading new quality of life changes, so gonna take awhile

[viscid mist]

how much storage does ToF currently need on mobile? I want to install it but I want to make sure I have enough space first

[radiant edge]

For those crashing on Windows / PC, post update {especially those who happened to have Bitdefender AV, where adding an exception as detailed in the pin does not help}: Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

Be aware that the AppData folder is hidden by default, and cannot be navigated to by hand. You can get to such a path directly in entering it manually within Windows Explorer (in the top path-field of the dialog), from the run-prompt, etc. For example:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

-- Should those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there. If they don't, then the latest engine log \logs\Hotta.log -- would be the next best thing.

[radiant edge]

Could you send me a crash-dump that was generated after adding an exception for the game process? {to see if BD is still installing its behavioral analysis hook library}

It's possible that there's multiple causes here.

@bright canopy , @quiet bone -- Do you happen to have Bitdefender on your system as your installed AV? If so, have you attempted adding an exception for the realtime scanner already?

Please also check for the existence of crash-dumps as detailed above.

[bright canopy]

Bitdefender yes ...

[radiant edge]

Per what GespenstMkI is referring to here. Cached contents are stored under AppData, and generated after the first run of the launcher and game-client respectively. These can be wiped / cleared without re-downloading the game-

Try closing down the game and launcher (completely), then wiping the contents of all of the following folders {a full factory reset of the launcher and engine cache / settings}:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

-- You'll need to sign back in completely (via the launcher) after doing this, and re-select your world / region. If a path doesn't exist, such as if you don't have the Steam version of the game, or the Standalone, then you can of course skip either of those.

On Mobile Data: The suggestion would be to use a WIFI Hotspot hosted from a Phone or Tablet (assuming that you have access to cellular data on some device). It might also be possible via USB-Tethering depending the cellular plan, though this is sometimes plan restricted. You'd want your normal connection "inactive" during this, so you'd need to disable Wireless or temporarily disconnect from your home network to make sure the cellular data is in use.

[radiant edge]

See the following pin per adding an AV exception: #technical-help message

Then see if the crashes persist. If they do, then the next thing I'd want is those crash-dumps.

[bright canopy]

ah ok thx

[empty girder]

still havent got an answer on this

cant login on my acc without google login

[radiant edge]

Could you provide a screenshot of what you're seeing? If anything confidential is in the shot (account related), it can be blanked out.

Also, PC client?

[empty girder]

steam pc

[radiant edge]

Perfect, I'll quickly 'test' that that's working as well.

[empty girder]

i get redirected here

after i select my account

[radiant edge]

Open the Windows Task Manager, head over to the "Performance" tab, click on "Open Resource Monitor" at the bottom of the dialog.

From the Windows Resource Monitor, move to the "Network" tab, at the bottom of the three panes, one of them should be "Listening Ports". Sort by port number, and scroll through the list looking if any other service or application is listening on port 80 other than "intl_service.exe".

First guess here is that something on your machine is hosting a web-server, and restricting the use of port 80, causing the login redirection to fail.

--> Or put another way, the launcher doesn't use Apache, yet your machine shows an Apache Server on loopback.

Ah, I see another possibility. I note in the URL bar a "VPN" text.

Do you have any "VPN" plugin in the browser that's active? If you do, disable it.

[empty girder]

it comes with opera but its disabled

[radiant edge]

If there's no VPN active, and if intl_service has port 80 bound (while the launcher is open), then the next thing I'd suggest is setting a different browser as the OS default.

[empty girder]

ill try

nevermind it wasnt the browser

aparently it wasnt apache html service but filezilla

[radiant edge]

A different server had port 80 bound and was preventing the launcher's web server from running?

[empty girder]

yeah

[radiant edge]

Yep, that'll do it. Generally just pay attention to the returned pages with errors like this. Since the "Apache" is the giveaway there.

[empty girder]

alr

ty

[calm ice]

Think the current update corrupts files sometimes saw lot of ppl same crashing try reinstall

[willow summit]

if im at 168/256gb on iPhone SE will it be able to handle tof download

[elder hatch]

side story quest is stuck here.. I tried exiting + entering, I tried restarting game. dunno what's wrong

[steep ginkgo]

well this is fun.

i'm deleting the game

[swift holly]

Can't even play

Pc won't even open

Tried uninstall reinstall didn't fix

The login issue gone but now I can't even see server page
Internet isn't issue pretty sure

[swift holly]

It keeps saying system overloaded
Try again later
But i can login fine on phone
I don't even understand anymore
I'm not playing on mobile

[quiet bone]

BitDefender, nope, but I did add the exceptions on my AV software (hoping that it would work after reading the posts prior, but it still crashes). I do have Comodo though, but my Auto-Containment settings were already in Disabled.

I've noticed that whenever the game "hangs/pauses" before it crashes, a process gets spawned (which looked new, h5ui.exe) but appeared to be in suspended mode at which I've also added that to the exceptions list but still no luck.

I'll send you my crash dumps and logs as well as the video I've captured when I noticed that while using ProcExplorer. Hopefully, you can help me in this troubleshooting that I've been doing since this update.

[weak shuttle]

All the trained Pokémon disappeared. how to report that?

[pale mural]

#1007842564726075432 or just directly to [e-mail]

[pale mural]

what is your pc spec ? cpu / gpu / ram size ?
also do you have these conflicting apps :
#technical-help message
#technical-help message

if you have an extra antivirus outside windows defender, add the whole game folder into its exclusion setting, restart pc and then do a file repair via the game launcher or use steam verify if on steam.
if the game still refuse to boot or crashed, windows search bar -> type event viewer -> go to windows logs -> application or system, find timestamp on when the game refuse to start or crashed, easy way is just to trigger the crash / fail boot and then look at log, should be 1st one.

[pale mural]

3 GB RAM model won't be able to play this game, either fail to start or crashed immediately.
the game requirement for mobile already increased since it launched.

[pale mural]

for current version, 60 GB
~ 25 GB for game file
~ 5 GB for game operational
~ 25 GB for update download ( this game update is like downloading entire new apk before overwriting the older one )

[scenic tangle]

yep 4gb ram I still get crashes occasionally

[pale mural]

if your mobile device model only has 3-4 GB RAM, it will. The game system requirement already increased since its launch.

[scenic tangle]

mostly in wb or maps that are way more laggy

that’s playing on low settings too

[pale mural]

no, that's the patch size.
yes, the size is.... awful.

[scenic tangle]

that update size actually also the same on mobile lol

but after update game size went from 24.7gb to 26gb

[pale mural]

pc spec ? cpu / gpu / ram size ?
also do you have these conflicting apps :
#technical-help message
#technical-help message

also is there extra anti virus outside windows defender ?
make sure the os and gpu driver is up to date before retrying.

[pale mural]

yes, same as pc, from ~62 to ~68 while the update size is 22 GB.
their unreal PAK files are quite awful.

[scenic tangle]

[pale mural]

if still crash again at 90%
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
zip and dm them to mod @Eliya Crashdump

or check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list

[pale mural]

do you have extra anti virus outside windows defender ?
if yes, add the whole game folder and launcher into its exception, restart your pc, and do a file repair from the game launcher or steam verify if on steam

[pale mural]

try with firefox, a clean firefox without addon and visit the web manually : https://www.toweroffantasy-global.com/events/evafan/index.html
if still fail, you might need a vpn for that web event while using basic browser. ( no, not in game browser and using vpn while playing )

[pale mural]

@analog bolt that's.... common issue with basic launcher patching.
you can lessen its impact by doing defrag if using HDD, if using SSD, just wait, it is writing / allocating disk space for incoming file which can take a while.

an alternative is to use steam to play the game since its download and patching is much better.
make sure to bind your account 1st properly before starting to download from steam.

[drowsy falcon]

Understood thank you, first time happening, ill consider using it on steam

[radiant edge]

We've become aware of new interactions happening with at-least Bitdefender, COMODO AntiVirus, and Avira, as of the latest update. Please be aware that immediate crashes or those happening shortly after launch may be AntiVirus induced. {e.g, in the short term you might need to add exceptions or experiment with the AV otherside disabled to determine if this is the cause}

The pin on known AV interactions will be updated as workarounds (or the extent of the interactions) are found, or the interactions solved.

[candid quarry]

anyone here knows someone who got their account lost?

[wary shuttle]

ToF doesnt delete accounts, so it's usually just about using wrong login method

[radiant edge]

If you check the pins, you'll see one on the topic of account recovery very close to the top. Though summarized -- if you're unable to locate your login credentials, usually you'll need to #game-support for assistance.

-- Be it an account being hijacked (pre-Vera) and transferred to a new sign-in method, or simply a case of forgetting login details- Provided that you can give proof of ownership, they'll be able to get you back on your original game-account.

I've personally spoken to people who've fallen under both categories, and talked to said folks through to resolution. It may take some time, yet Customer Support will respond, and will help.

[nocturne peak]

I tested exempting the whole folder from BD and disabling it but didn't resolve the issue.

[void crane]

How much storage does rhis thing take

[digital agate]

help

[woeful cosmos]

bro the game keep fucking crashing for me

kicking me out all to time

i been uninstalling couple times

nothing works

[woeful cosmos]

its ur internet

[woeful cosmos]

alot

[fierce flame]

i don't know why the game isn't optimized yet,it has many shuttering and lag issues on mobile,
we are in from 1.0 to 3.7 and no optimizations on mobile,i really like the wol features every updates,but that lag and shuttering issue ruin the experience,most chips can't handle the game

[gentle crown]

как решить эту проблему?

уже всё перепробовал, но ничего не помогло

[nocturne peak]

Hope they give more priority on issues that's preventing players from actually playing the game.

[pastel ledge]

I did a full reinstall. Game freezes after a minute or two in game... no error, have to open task manager and end process.

[calm ice]

hey sorry for late reply I am using vpn already connected to US I did all web events by vpn and they worked but not this event. I will try fire fox rn

[bleak mirage]

maybe there is any anti virus why? whats os and how to uptade it in case? where to check it?

[calm ice]

no it still doesnt work the site data is bugged

the site probably saved wrong data for my main account

happened after I selected all tasks for reward

day1

[pastel ledge]

The web events are all so bad

Always buggy

[calm ice]

agreed

wish they didnt make quest on web event

they never work

hope they fix or comphensate lol

[bleak mirage]

how mich gb do i need for mobile tof? ~25 right?

[scenic tangle]

26gb ish but yea

[dense wraith]

do it on browser

[amber blaze]

My game keeps freezing every 1-2 minutes im on and then i have to close with task manager

[bleak mirage]

i still need help with " my game kicks me out to server selection screen after loading staying on 90% for 5mins after i select my server and try to get in"

[amber blaze]

I just want to play the game!! does anyone know how to fix the crashing (just freezes and then after 2 minutes it closes) after being in the game for a 1-2minutes

[bleak mirage]

well i have 23 gb free + the 4 gb it alr uses and i still cant download it? is something wrong with my game? i just want to play the game i foubt i even played it this year

[mild berry]

has this happened to anyone else? i guess uninstalling will fix it. but....

[eternal acorn]

I had it too, was stuck at 2% then it went up to 100% instantly after like 1 hour

[untold forge]

its downloaded but its waiting on moving the files to the appropriate place in storage

ive had steam just get.. stuck like that before then eventually fix itself

[woeful cosmos]

real

i honestly give up 💀

[amber blaze]

Came back after not playing for a month to find out i cant even play the silly little game i can login for 1-2 mins then BOOM freezes

[woeful cosmos]

LMAO

[amber blaze]

literally came back to play the collab stuff and turns out i cant even play the game

[woeful cosmos]

mine keep kicking me out and wont even run the game without freezing

[amber blaze]

is it bc im f2p pls guys ill spend money let me in 🙏

[woeful cosmos]

i guess its js bc of the updates and stuff

[amber blaze]

i can get like INTO a server and like load in and then it just freezes

[woeful cosmos]

DAMN

what did u do to make them hate u that much

[amber blaze]

Literally claimed my limited time asuka and cant even try it out

[woeful cosmos]

i hope u can try it soon

they will probably fix this soon

i hope

[amber blaze]

ive lasted 2 minutes omg

[woeful cosmos]

UELP

[amber blaze]

nvm just crashed

[woeful cosmos]

i mean its a start

[amber blaze]

🤬

i lasted 1 minute longer than nromal

[woeful cosmos]

ITS GOOD

try last for 5 minutes next

[amber blaze]

i swear its when u CANT play a game it makes u want to play it even more i havent touched tof in a whole month and now ur telling me im desperate to play

[woeful cosmos]

REAL

they punishing u for not playing

[amber blaze]

it completely freezes after 2 mins i so i can claim e verything super fast but im worried about if i claim something then it freezes and it claims it but doesnt ACTUALLY claim it so i cant actually get it

yes it happened... before

[woeful cosmos]

i didn’t understand half of that but GO I GUESS

try uninstall and then install it back

probably wont help but im not a expert 😞

[amber blaze]

can play for 2 minutes then BOOM FREEZE
I can claim everything super fast but when it freezes while claiming something im worried about it not actually claiming when i press claim because it freezes before it goes into my inv

[woeful cosmos]

OH

[amber blaze]

its so slow downloading thats the worst part!!

[woeful cosmos]

FR

then my wifi stops working

[amber blaze]

like i have super fast internet but tof takes a good 1hour

[woeful cosmos]

BRO I WISH

[amber blaze]

i can literally download a 100GB game in 10-20 minutes but tof takes an hour

[woeful cosmos]

mine takes the whole day💔

[amber blaze]

bet they will say 'reinstall the game to fix the crashing and freezing!!

[woeful cosmos]

HDLP

[amber blaze]

god imagine

[woeful cosmos]

i will honestly quit after that

[amber blaze]

worst part i literally quit for like half a year came back before this silly update started playing then didnt play the whole of feb now i cant even get in the game

[woeful cosmos]

HELP I DONT KNOW WHAT TO SAY😞

[amber blaze]

its like they pretend these problems arent existing!

wheres the help..

[woeful cosmos]

fr

i been abusing my keyboard so bad that it barely works

[amber blaze]

help!!! im calling for help!!!

[woeful cosmos]

and it make me even more mad that it wont work

[amber blaze]

how hard do u press ur keyboard for it to barely work 😭

[woeful cosmos]

it been through alot 😞

u dont even wanna see my mouse

HALF OF IT IS GONE

HELP

[amber blaze]

HOW!?!? how does that happen..

[woeful cosmos]

i keep throwing it

its slow

[amber blaze]

THROWING IT!?

[woeful cosmos]

AND UTS ALWAYS WANNA BE ANNOYING WHEN IM FIGHTING FIR MY LIFE

[amber blaze]

god ive been playing elden ring and my controller stops working i hate when keyboards/controllers and mouses just STOP WORKING

[woeful cosmos]

FR

then it randomly get slower

like i didnt even press anything

and i break my screen once bc of tof

i need justice

[amber blaze]

oh my god yes

ive never broken anything out of anger

but

when tof lags

i have to walk away

[woeful cosmos]

it was when i started playing and i got stuck bc i didnt know the climbing thing 😞

[woeful cosmos]

how

is that even possible

pls i need that

[abstract thistle]

@pastel ledgeStill crashing? Have you tried forcing DX11 mode?

[pastel ledge]

I turned off Anti Virus completely and it works now.
Adding just Exceptions didn't help or I'm missing some path.

[abstract thistle]

hmm, BitDefender? Did you add an antivirus exception or and advanced threat defense?

[pastel ledge]

Yeah. Added exception to the whole folder and the one specific folder in AppData, didn't help.

[amber blaze]

bc if i break it i cant plau my games!!

[potent otter]

says backpack is full, ive never gotten this error, what can i do to claim my items?

[gentle crown]

anyone can help with this problem?

[wary shuttle]

try this @gentle crown

and it would be nice if you also change your name to sth family friendly

[bleak mirage]

can someone just help me ? do i need to sa my task menage thing? whats happening with my laucher?

[gentle crown]

oh sorry

[gentle crown]

thanks!

[gentle crown]

[unreal valley]

@bleak mirage

it should open a folder name "Hotta"

delete it content and start u game again

also as reference: #technical-help message

[bleak mirage]

can i find the folder mannually cuz i just found it mannually is this ok

[unreal valley]

yea, fine - just offering u a faster way but if u already had it, go for it

[bleak mirage]

i found it just as fast and using things i acctually understand lol

[unreal valley]

depending on which platform u have different folders in it e.g. Saved, Saved_Steam, Saved_Epicgames....

but delete whole folder to reset for all

[bleak mirage]

alr so i deleted the folder and now the game says to repair it so i repair it now

[unreal valley]

did u close the game before?

but let it the launcher repair, yea

[bleak mirage]

the launcher or the game?

[unreal valley]

game

[bleak mirage]

yeah

alr its repairing :3

[unreal valley]

because normally it should not ask u to repair, except it was already broken before

[bleak mirage]

didnt work

[polar thunder]

yall does the game work on mobile again yet? been waiting a while to play

by a while about a year or two i think

[unreal valley]

huhh, was never down

[polar thunder]

like the game wasnt down i just cant play bc it crashes too much

literally cant even play for more than 20 seconds at best the last time i played

so i was just wondering if that was fixed

im on iphone xr if that helps

[cedar ibex]

Hi there. I was wondering about something. I wanted to install Tower of Fantasy (either with the launcher, or in Steam), but i have some... problem with the installation.

Alright so i'll start from the beginning. I have 81,5 GB in my desktop, and 76,7 GB in my USB stick. And the game installation cost 71,9 GB (which is eating away my pc GB quite alot).

My question here is what should i do ? Should i try to install it in my USB stick, or should i uninstall my stuffs in my pc ?

I have alot of stuffs, and games that i uses or plays alot in my pc, so it is very hard for me to decide since if i want to play thoses again, i will need to uninstall Tower of Fantasy because of the lack of spaces, and i'm scared to overheat my usb stick to the point it might malfunctions or maybe explode somehow because of the overheat.

That's what i wanted to ask.

[timid egret]

On this note are we deleting the "WindowsNoEditor" folder entirely or just the contents inside?

[hasty tide]

Okay so i need some help, my crew leaders game keeps crashing every time he attempts to log in. I remember a way to reset settings, but it involves going into the tof files on your computer and wiping it from there

i had an issue similar to his but it was after i enabled full screen resolution on my laptop.

any tips, suggestions, etc?

[red frost]

hello, any fix for game crash on pc after 3.7 update?

[nocturne peak]

There will be a new patch in a few hrs, lets see if that resolves the issue.

[unreal valley]

just a quick summary regarding the crashing/loading troubleshooting step with Tower of Fantasy. There were 2 (3) different directories created by the game under Windows when u install the game:

• game directory: main files where all content including screenshots of the game are located deleted/replaced when uninstalling/repairing the game
• Gameconfig directory: is located under /appdata and is still present after uninstalling the game %USERPROFILE%\AppData\Local\Hotta
• Launcher directory: ||located under /roaming (I won't go into further detail, but it's similar to gameconfig only for the launcher) %USERPROFILE%\AppData\Roaming\tof_launcher||

As mentioned before, there have been some issues in the past where the configurations were corrupted or "carried over from older versions of Tower of Fantasy" (especially happens a lot if u have old files). This is the reason why this often occurs after major patches.

||The thing is, this is one of the first troubleshooting attempts that should be made to fix most issues of this nature with the game.
Players often try to reinstall or "rapair" the game, which is perfectly fine and helpful in some cases! ...it's just annoying that after some ppl spend hours reinstalling still experience the same issue out of the game and instant of the step to reinstalling, a factory reset can help...||

So basically thats why u should delete the directory and let the game create new files. You can also just delete the WindowsNoEditor folder, which saves all your settings but I take the entire Hotta folder ||(which included clientside stuffs local e.g. crash-/logs)||

unfortunately, idk how it works on mobile. I think it should at least be easy on Android to fix ..but iOS is more difficult, rarely playing on mobile and had maybe luck until now (I always check on mobile to not interrupt the download)

[pale mural]

without game file 60 GB as current version :
~25 GB for game files
~5 GB for game operational
~25 GB for update download ( update is download new apk before overwriting older file )

if that 37 GB free space with already existing older game file, can try to clean the app cache + restart device, else, a full reinstall is recommended because updating = redownload whole game for major patch.

[pale mural]

restart your modem so you can get fresh / better ip from your internet service provider.
can try to change dns at windows network adapter setting to 1.1.1.1 / 8.8.8.8 ( google / cloudflare ) to prevent future instability.

[pale mural]

try to do a disk clean up, then reset your windows internet options before retrying again.
other then that.... no idea : /
something is blocking the website script to run at your end, any 3rd party firewall or website security app ?

[pale mural]

@woeful cosmos pc or device ?
if device , you need a device with 8 GB RAM model, 3-4 GB RAM will have problem playing or even unable to play.
if pc, write the detail, cpu / gpu / ram size

[pale mural]

steam should be more stable unless this is related to isp ( bandwith issue or someone else use more bandwith at your home ) or you are using normal hdd but never defrag it which make steam having problem allocating free space for the game files.

[pale mural]

contact [e-mail] or write at #1007842564726075432

[potent otter]

i would but people have already done so from researching it a bit, and theyve apparently been aware for well over a year

[pale mural]

mobile device will require model which has 8 GB RAM, 3-4 GB RAM will crash or unable to play.

[scenic tangle]

can play on 4gb ram for phone on lowest settings but yea will crash

occasionally

after a while in game the game becomes too laggy and crashes

or opening up tabs might also crash game

[pale mural]

uhh, you need extra storage device.
your os will complain a lot if you only have small free space available since os will need that to enlarge swap file as required.
and no, installing the game on usb stick or external storage device is not recommended, will have lots of read / write / instability issue.
even if you are sure that usb 3.0 slot is stable and long lasting.
explode.... no ( AFAIK, no ) , but will become unusable, usually the usb plug part loosen from the main board due to overheating.

[pale mural]

logotu from game and launcher clean up these folders to reset default setting :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then at launcher -> top right menu -> system change directx depend on gpu quality, if support dlss, go with 12, else 11.
login into the game, and start changing in game setting

[pale mural]

OS is your windows.
go to windows search bar -> type update -> if not up to date, there should be list of available updates.
for gpu, depend on the gpu manufacture or if you are using their support program to download updates.
to find out your gpu model, windows search bar -> type device manager -> drop down display adapter -> should see what is written there.
to find out your cpu and ram size, windows search bar -> type system information -> processor and isntalled physical memory is your cpu and ram size.
can you tell us your cpu / gpu / ram size from those information ?

to find out extra antivirus, they usually run at background and shown at task bar, near bottom right windows date, expand the icon there to see more app running at background ( mostly ).
to open task manager -> press ctrl + alt + delete -> then pick task manager, you'll see list of process running at background.

for mobile device , without game file 60 GB as current version :
~25 GB for game files
~5 GB for game operational
~25 GB for update download ( update is download new apk before overwriting older file )

[pale mural]

AFAIK the older inventory full was triggered / related with server transfer problem.
Not sure if cleaning up the appdata folder and then do a complete logout from any client for this game can help your case, since it is most likely server side problem.
Specially dominium, it is a currency and AFAIK, 1 slot can hold a lot, more then 30k.

[swift holly]

Login issue still not fixed

[untold forge]

backpack is full issue is your non-stabled beasts not having a slot to go into
edit not fixed after patch

[pale mural]

switch wifi network or different isp ? ( i.e use your mobile data network by tethering the device )

[nocturne peak]

game still crashes, i guess this is it.

[polar thunder]

oof ive got 3gb cause i dont afford a better phone atm

[swift holly]

Ye tried 3 different network
Always shows login status exception

[kind epoch]

The game really doesnt want me to play for the collab ig

[pale mural]

... huh ? what is your login method ? google / facebook / steam / standard infinite pass ?

[timid egret]

I've tried all methods but the game still is crashing after logging into the game (even after the recent hotfix update that happened a bit ago), i also tried alternative methods as a just in case precaution:

• Switched DirectX versions
• Added the ToF folder into my AntiVirus Exceptions
• including the deleting the folders within the APPDATA folders found in said pathways
  None of these methods have worked
  At this point I'm once again uninstalling the game and switching to a alternative place to download the game and see what happens

[nocturne peak]

having the same experience since the 3.7 update.

[pale mural]

do you have any extra antivirus outside windows defender ? like bitdefender, kapersky, avast , avg, mcafee, avira, malwarebyte.
also do you use customized windows like tiny11 or the like ?

[swift holly]

Pass

[pale mural]

do a disk cleanup at your os drive and delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher\

will need to find your character at server selection and set all in game setting again.
another method, delete the whole launcher folder only, not the game, just the launcher, redownload launcher from official website, install to old location and test the game again.

[timid egret]

I have BitDefender, however had already added Tower of Fantasy folder into my antivirus exceptions
I've currently deleted the windows client of the game, afterwards once again deleted the folders from the APPDATA Local & Roaming folders that were left over after the uninstallion, restarted my PC, and reinstalled the game using the Steam Client instead and I'm now playing the game and have yet to come across the same issue I was experiencing in the Windows version

[radiant edge]

To make sure I understood-- Were any exceptions or anything special needed for the Steam version of the game? {would've been a different path- sounds like no exception had to be added}

[timid egret]

negative after reinstalling into the Steam version of the game (after reboot) I've had no issues of the matter

[radiant edge]

Since you're concerned of the USB drive overheating, going to assume that it's a high-speed flash?

-- The load on the disk should be 'relatively low' during gameplay, so I doubt you'll have any issues with overheation. Wouldn't recommend using a USB thumbdrive {if that's what this is} for game-storage though, if it's at all avoidable. They tend to have more limited write-cycles and be less reliable as a whole vs a typical SSD.

[timid egret]

i'm still playing since then to now without any freezes, crashes, hanging

[radiant edge]

No issues accessing the ingame event either? e.g, the web based one with the creature capture, etc?

[timid egret]

I haven't reach this portion of the event yet

[radiant edge]

Gotcha. Just keep in mind that if you interact with the browser, that's where the bulk of Bitdefender induced crashes 'used to' (past-tense) be encountered.

So, if it hangs there, wouldn't be too surprising.

[timid egret]

I could test that now and see myself

this one correct?

[radiant edge]

The startup crash was new, yet back with Vera, the embedded Chromium browser posed issues. With the standalone client -- that usually manifested the second people interacted with the shop. Steam Version uses the Steam Ingame Overlay for this portion though. {different shop behavior}

[radiant edge]

Correct, and that's promising if you're not getting ejected from the game.

[timid egret]

ya so far so good

[radiant edge]

Steam client is slightly different. It's certainly possible that those small differences cause Bitdefender's hooks to behave different enough that by random chance -- everything works. {writes staying in bounds}

[timid egret]

just a tad bit sluggish compared to just using the browser instead

I would have used the Steam version a while ago however the Window Client is easier on my GPU than the Steam Version for some reason (Nvidia 3070)

[radiant edge]

Main difference is the inclusion of Steam Ingame Overlay. I've heard plenty of people claim that it's heavier, or runs worse, yet never personally seen that. If you have multiple overlays in the chain stacked up though {across various software}, then there may be some interaction between them.

[timid egret]

I see might disable the steam overlay than since that should be a option

[radiant edge]

You can, but be aware that if you shut off the overlay, then certain shop interactions won't work. [e.g, you wouldn't be able to purchase anything other than items that cost ingame currency / no charging up currency, or paying on a real-money cost item]

Outside of that, there's no negatives to doing so-

[timid egret]

I see that would make sense, i pretty much use the mobile version to make premium currency purchases anyways

So hopefully these details can help others with the same issue i had with the Window client

[radiant edge]

Yep, if the Steam client is working {even with BD's hooks}, that's fantastic. Hopefully it stays that way.

[radiant edge]

Bitdefender entirely disabled and the game still crashes on you?

-- Possible that I can get a copy of your latest crash-dumps?

[sudden oracle]

guys any idea why whenever i play tower of fantasy, it will turn off the headset in my pc? this issue only happens when i have it on, does not happen with other games. i have the sound off in ToF so i can focus on work but it will always turn off/mute my headphones and i have to reconnect the audio

[radiant edge]

Turning off the headset meaning changing audio device {via the Windows Mixer}, or the headset entirely disconnects from the machine?

First time that I've heard something of that nature.

[sudden oracle]

it says its connected but basically i cant hear anything. like i use app to call clients but i just wont be able to hear anything. it only happens when i have the ToF on.

[radiant edge]

Also, what type of headset are we talking of here?

[sudden oracle]

bluetooth wireless

but its only with this game and there is no issue whatsoever in other cases so its really weird

[radiant edge]

A BT headset through Windows' Bluetooth stack? Or one that came bundled with a transmitter dongle?

Never tested one, I can certainly try that now.

[sudden oracle]

bluetooth no dongle, but the headset has no issue i have been using it for over a year

its like the tower of fantasy will mute it somehow

i like to play games at work so this is annoying

[radiant edge]

Probably a bluetooth transmitter dongle (that takes the pairing task away from the system -- e.g, where the headset is presented as just a USB audio device) would work around whatever is happening, yet ... hopefully I'll see the same thing happen on my end.

[sudden oracle]

but the thing is that it has never happened to me, nor has happened with other game so i dont think its the headset issue

[radiant edge]

Right, I'm more curious on if Windows' Bluetooth stack (not the headset itself) is the key to that interaction.

Update: On this end, on a Windows 10 system -- BT Audio over SBC seems to function.

[earnest wharf]

Hello sir, I need help

Cant login on PC since the 3.7.2 update

Game would always be stuck at loading 90%, afterwards I'll be returned to title screen

3.7.1 still fine

[elder hatch]

update didn't fix either lol

[radiant edge]

For a start, try wiping the contents of the following folders [full factory reset of everything] -- after closing the client and launcher (completely):

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\ 
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ 

-- Then log back in, launch the game, re-set your world, and see if there's any difference.

If that doesn't help, try reducing the graphics settings to the lowest possible, and re-trying.

[earnest wharf]

Ok, will do that

[sudden oracle]

anyone here using gaming mouses like razer naga with tower of fantasy?

curious how u have it programmed i didnt see a youtube video about it :d

[radiant edge]

Are you having a problem with the buttons not being mappable for use in the game?

Don't own a Razer device to test with, yet there's been some reports of gaming peripherals not functioning (or partially functioning) with ToF due to the anti-cheat.

Anyway, macro-capabilities are not something permitted by the user-agreement. Try to keep anything that you're doing to basic functionality like 1:1 mappings.

[sudden oracle]

no issue i just got it, i did not have time to test it properly yet

i was just curious how people play with it 🙂

the combos in ToF dont involve multiple keys though right? to cast spells

so normal mappings should be fine

[radiant edge]

The game is very light on how many keys that you need, yes.

I personally use a logitech with just a conventional LMB, RMB, MMB, and XMB1 /2 (left side buttons). I can't say that I've ever felt the need to use more than the left, right, and scroll, in the game.

Anyway, it'll boil down to personal preference. If you run into anything technical, like if the bindings don't work -- of course I'd be curious.

[earnest wharf]

Worked like a charm, thank you sir

[radiant edge]

Fantastic, thanks for reporting back.

[nocturne peak]

I'm currently using steam now to play and already deleted TOF launcher. But i can still provide error reports from event viewer

[radiant edge]

Steam version functioning then? How did you go about disabling Bitdefender whenever you did the full disable?

[nocturne peak]

Steam version is working properly but prior to deciding to switch, did all possible solutions provided above.

[radiant edge]

This will be the 5th report so far that the Steam version is working with BD. Don't have an explanation per why that is, yet it's good to know. Epic rendition doesn't function, similar to the Standalone.

[nocturne peak]

Did try adding the tof's whole folder to BD exemption and disabling AV after but both did not resolve the issue

[radiant edge]

Anyway, if you still have the AppData folders / if those weren't cleared, I'd gladly take any crashdumps that you can provide- since you disabled the AV completely and the behavior persisted.

That part is interesting, since other people were generally able to load the game with BD fully deactivated.

[brisk mural]

How do I fix the voice over bug on mobile. Some characters voice lines audio works while others don't. In the Eva story only lin's and shirli's voice line audio is working

[blissful zephyr]

ello, since 3.7 mt, my tof client/steam crashes in 2-3s after clicking launch, it went to black screen or just crashed before hotta logo showing. I tried repairing/reinstalling the game/directX11/12, also checked my network/anti virus app but still cant fix it. my laptop runs other games well my acc got no problem on mobile tof, any idea how to fix this situation?thanks

[amber blaze]

I'm on pc and i have no idea where to get the details from

[pale mural]

windows search bar -> type system information for cpu and ram size.
for gpu, windows search bar -> type device manager -> go to display adapter and open its drop down

[amber blaze]

Intel(R) Core(TM) i7-7700K CPU
AMD Radeon Rx 6700 xT
if thats any help

[pale mural]

logout from game and launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

will need to find your character at server selection and set all in game setting again

[pale mural]

that's.... very high spec.
do you have extra antivirus outside windows defender ? bit defender , kapersky , mcafee, norton , etc ?

[amber blaze]

I do use Bitdefender

[pale mural]

uhh, from other users here, you need to completely deactivate it.
or.... switch to steam version.
at least one of the user here able to play steam version normally with bit defender run normal as well.

[amber blaze]

ohh okay and for the steam version can u still login for the same account .. ive never tried it from that side before

[pale mural]

you will need to bind your account 1st, open the current standard launcher, top right menu -> account -> bind to steam.
do that 1st before login into your steam account and start adding the game library or even download it.

[amber blaze]

ohh alright thank u

[blissful zephyr]

done it but still the same ;-;

[pale mural]

are you using other antivirus outside windows defender ? like bit defender, kapersky, mcafee, norton, etc ?

[blissful zephyr]

nope~

[pale mural]

go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
zip and dm them to mod @Eliya Crashdump

or check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list

[blissful zephyr]

will do, thankssss

[bleak mirage]

60gb? are you kidding me? even genshin doesnt have that much, and my phone is 64 gb

[pale mural]

nope, that's how the game works on device

[bleak mirage]

uhm

[pale mural]

you also need a device model with 8 GB RAM or you will crash a lot or even fail to boot the game.

[tawny jackal]

Hey i just wanted to come back to tof after a long time but when i logged in everything seemed gone. It was as if ive never had an account. Whats happening?

[pale mural]

..... click the server name on top of enter button, you'll see where was your old character

[tawny jackal]

What

[tawny jackal]

I can only see the servers that way. Nothing else

[bleak mirage]

??? ram on phone? idk what my ram on phone is

[scenic tangle]

if it’s 4gb ram you have to play on lowest settings

still have crashes though

[tawny jackal]

Apparently there was a server merge? But how do i know where my character got transfered to?

[bleak mirage]

alr but is it rly 60 gb?

[scenic tangle]

that’s pc

not mobile

mobile is 26gb

[pale mural]

what is the device model ?

[pale mural]

the game use ~25, but will need another ~25 gb when doing large patch and ~5 GB when running the game

[scenic tangle]

oh didn’t knew it needed that much extra for patches

[pale mural]

pc is.... ~75 gb, and when allocatingempty space for large version change.... could take ~50 gb as reserve

[wary shuttle]

do you remember your uid or in-game name? (maybe you have old screenshots)
if not, try to #game-support and explain them the situation

[pale mural]

click that button

[tawny jackal]

I was able to login without issues with my email and pword

[wary shuttle]

sometimes it wont show anything

[bleak mirage]

how much gb needed for iphone to get tof

[scenic tangle]

.

[pale mural]

yes, if wrong user password or wrong login method ( accidently creating new account )

[scenic tangle]

that’s just the file size after in game downloads

[tawny jackal]

Neither of that happened

[wary shuttle]

no
i have two characters on the same account. and for a long time the second server (main one) wasnt shown

[pale mural]

mobile device , that cover both android and iphone

[pale mural]

also, what iphone model ?

[bleak mirage]

i dont see the adapter in device mager

[tawny jackal]

Welp rip a couple hundred hours and cash...

[wary shuttle]

try to #game-support

[pale mural]

you sure using correct login method or.... you meant you were playing ps version and want to play pc one ? they are not cross platform

[tawny jackal]

How good is their support? If its like other gachas i aint waitin a week to get a response

[main ether]

If someone still got a game crash just try to update latest nvidia driver

[wary shuttle]

they can respond within the first few days

[main ether]

Mine fixed already

[tawny jackal]

This is great.....

[wary shuttle]

at least it used to be like this when I had in-game problems

[tawny jackal]

Screw it. Ill just go back to star rail. Atleast the folks over there know how to manage and keep accounts.

[bleak mirage]

??? well i dont see it it only is my laptom code name

[pale mural]

...... not sure how to make things easier for you..... what is the laptop model ?
there should be brand plastered somewhere at your laptop body or sticker.

[blissful zephyr]

just tried sadly no luck for me, ty for sharing the info~

[bleak mirage]

you mean this? its acer btw

[pale mural]

more like underside of the laptop, usually near the exhaust/battery lock ( if the model allow easy battery replacement )
acer nitro 5 or 7 model ?

since it is using nvidia, you can use their helper software to keep your gpu driver up to date if you're not into manual download, in case the laptop didn't come with geforce experience installed.
https://www.nvidia.com/en-us/geforce/geforce-experience/download/

try to update both your gpu and windows 1st. Then test the game again.

[amber blaze]

Even after trying to launch the game through steam it keeps doing the same thing 🙏

[bleak mirage]

...

[bleak mirage]

can you explain in human

[scenic tangle]

[analog bolt]

My game keep crashing n back to server selection screen why

Like have to reload 4 times or 5 times then game opens everytime n in middle of game too

[round wharf]

Hey, I wanted to play ToF after a long time again, downloaded a 60gb update yesterday and now I wanted to play. Unfortunately my game keeps freezing and closing after like 1 or 2 minutes ingame. I tried the Low End PC fix, but that didn't help it. Any other suggestions ?

I already used the repair function in the launcher, but that says that everything is fine

[analog bolt]

Ping me
For the solution

[tight flint]

this game doest not have any kind of optimization at all they refuse to fix the damm game

[amber blaze]

I'm having the same issue for the past 2 days!!!

[tight flint]

this game is unplayable

[remote shoal]

Yea, i haven't played for a week already bc of the loading problems

[tight flint]

if blue protocol does good i think i will quit tof

[amber blaze]

PLEASE can they gix the game i just want to play in but it keeps freezin no matter what i do 1. tried steam 2. reinstalled. 3. My graphics stuff is all up to date 4. PLEASE for god sake fix it !!!

[rustic forge]

I can't sign into my account

Could I have some assistance please

Account name is DeadLizard

I finally am able to play again and forgot what it's connected to

[restive dragon]

DX 11 still crashing... is here any other way to play at DX 11 for it's kind of light for my potato.

[sly fjord]

my game kept crashing every 3-4min after click start on launcher, anyone found solution for that? i repair and reinstall but doesnt work

[pale mural]

@restive dragon @remote shoal @analog bolt @round wharf logout from game and launcher, delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

will need to find your character at server selection and set all in game setting again

if still crashing again :
go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
zip and dm them to mod @Eliya Crashdump

or check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list

[pale mural]

...... your bit defender, can you disable it completely, for temporary testing.
check its task at task scheduler, disable them all.
open msconfig and disable bit defender completely.
open windows service, disable bit defender.
restart pc and test the game.

other user report about disable bit defender before able to play, could be depend on what feature being enabled at bit defender which caused the game become unplayable.

[pale mural]

do you remember which login method were you using ?
there are lots of them, google, ios, standard infinite pass, steam, epic......

[sly fjord]

thanks I will try

doesnt work for me so ill send files to the mods

[old steeple]

im on mobile, i cant enter a specific server even tho its green

it just gets into a loading screen then says disconnected from server

[pale mural]

was your mobile device having an os update ?

[old steeple]

naw

ive tried on three separate days as well

[gentle geyser]

Hey, saw your message in #1007842564726075432. I went and observed the screenshot you posted awhile back along with the issue regarding your FPS being extremely low, and found out Ray Tracing + DLSS? is enabled here. Ray Tracing + DLSS? is very demanding in Mirroria, especially at that resolution (3840x2160 screenshot).

Solutions.

• Go to settings -> Set Ray Tracing to None (or toggle the last buttons at the bottom to Off) and set Anti-Aliasing to anything but DLSS -> Confirm the fix. If not resolved, go to the next solution.
• Close game -> Windows Key + R -> Open %localappdata%\Hotta\Saved\Config\WindowsNoEditor -> Delete the file GameUserSettings.ini -> Load game -> Confirm the fix.

[pale mural]

test with different wifi network or with different mobile data provider.
also try with cleaning up the game cache from app -> setting, don't delete the game data tough.
make sure the google play also up to date.
can also test the game with very minimal setting, or keep trying ( if the problem with creating cache from other nearby player, should be possible to enter after 3-4x retrying )

sadly there's very little for mobile device to troubleshoot, if all else fail, last option is to uninstall and redownload whole game : /

[analog bolt]

@pale mural
I tried this after i sent my msg

Sorry for the ping forgot to turn off ping @ Eliya Crashdump

[old steeple]

alralr, im not on wifi and i have apple phone

[pale mural]

iphone ? wait, what's the model

[old steeple]

14

[analog bolt]

Ill do this when i free

[pale mural]

6 GB RAM model, should be playable, well, at least with very minimal setting and only show 5 people around you.... although i'm not sure if you can play for long time without crashing at domain9, other map should be fine.

[old steeple]

oh minimal

[pale mural]

it's ok, resetting the pc client also include going nuclear with other cache, specially gpu and directx shader from windows disk clean up

[old steeple]

ive played just fine in previous upds tho with normal graphics, but ill try lowering it

thx

[analog bolt]

Yah did this too cleaned all nvidia shader n cache

[analog bolt]

1:15 (timestamp)

https://youtu.be/CsTrUUPIp1g?si=6_Vp1fLo0D9wVx9b

I watched this n deleted them

[old steeple]

still doesnt work

lunalite na server i cant get in on any account

but then i can join any other-?

is it that server specifically thats down then

if so its been down for days..

[pale mural]

@radiant edge should hi5u.exe being pinned as something to delete when trying to play the game ?
i think the user above is the 3th / 4th who require that file removal.
that exe seem to launch a web browser directly to google search engine.

[pale mural]

no not down, only if you see yellow or red server status.
on pc, a user can stuck at 90% loading and then returned back to server selection because fail to load surrounding player costume / skin.
if that was the cause ( not about internet ) , either the said user : ( well, mostly )

• need to clean up its client cache + gpu cache
• their storage device is already having a read / write problem ( unhealthy physical storage device )
• their HDD ( not SSD storage ) require defrag, even 1 %, because the unreal PAK file is not well optimized.

[analog bolt]

Cant find the userprofile folder in your 1st method

Im sending files from second method u mentioned

[analog bolt]

or check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system

what to look for????
logs and crashes???

Were u facing crashes and freezing?

[sly fjord]

my game crashed like every 3-4min after use launcher

consistently

and i know its the h5ui file

[potent otter]

having issues with character customizer, ive used a eyepath for a while, but now it wont let me go undecorated, i can press ''use undecorated'' but when i return to appearance the eyepatch reappers, also having an issue with zooming in on eyes when changing eyes/eye color

update, fixed the eyepatch thing, but how do i zoom in on the face when changing eye/eye color? i swear you could before

[radiant edge]

Would advise against deletion of any executables within the game folder. The user-agreement does not permit tinkering in this regard, even though in this case -- the only side effect to the removal is that the embedded browser won't function.

[analog bolt]

I crash in middle of loading screen after server selection

N in middle of game too

[radiant edge]

More specifically, it's the interaction with Bitdefender on your system. {speaking with respects to our DM's and the provided dump files}

That said, there's mixed reports overall on whether or not exceptions (or even disabling the AV) works for people.

[sly fjord]

yeah bit defender blocked a bunch of browser thing from this game in the past, so its not the first time its allergic to it lol

[radiant edge]

The Steam version (for now) appears to be functioning even with Bitdefender's hook injection.

Don't quote me on that long term, since it's always possible that this is 'random chance' due to small differences in that binary, since the versions are slightly different.

More: The actual cause of the crash is an out of bounds write. Even when the game does not crash, e.g on the Steam rendition of Tower of Fantasy, memory writes are happening to the wrong locations .... just these locations are within the engine's address space, so it's not a crash. Cannot comment on if these writes have any negative effects (memory corruption)-- yet so far none have been reported.

--> Or put another way, this isn't ideal. I'd still add exceptions, for anyone that has Bitdefender on their system. Even on the Steam version.

[analog bolt]

Is it must to add tof in exception folder of antivirus?

[radiant edge]

For some people, adding an exception for QRSL.exe and h5ui.exe, does the trick. For others, Bitdefender's behavioral analysis hooks still get inserted.

(Not sure why this is -- yet)

Would start by adding an exception.

[analog bolt]

K
But

h5ui.exe location?

[sly fjord]

you can just search it on the bar

[analog bolt]

Nothing found

[radiant edge]

\Tower of Fantasy\Hotta\Plugins\H5UI\Source\ThirdParty\Win64\cef\Win\shipping\h5ui.exe

[analog bolt]

I tried

[analog bolt]

Same for qrsl.exe?

I only see this on services section taskbar

[radiant edge]

\Tower of Fantasy\Hotta\Binaries\Win64\QRSL.exe

[analog bolt]

K will after im done with repair

N send you further details

Seems like gonna take a littlw while

*little

[radiant edge]

Yep, please do let me know how that goes. There's also a pin (from some time back) on how to add exceptions with Bitdefender: #technical-help message

Do take note on the Advanced Threat Defense, which is supposed to include the heuristics component of BD.

[analog bolt]

heuristics component of BD?@radiant edge

[radiant edge]

Right. AV's can detect malware via signature -- or they can do something more advanced {look at the behavior of an application}. To do this, Bitdefender uses a combination of user-mode {injected into the process being examined} and kernel-mode {on the OS side / into Windows itself} hooks.

Bitdefender has an article on what their Advanced Thread Defense component does.
https://www.bitdefender.com/consumer/support/answer/2024/

The problem is that Bitdefender's hooks are modifying the game's behavior sufficiently to break things.

[analog bolt]

Oh
Mines norton tho

[radiant edge]

Ah, I presumed it was Bitdefender given the talk. There may be other AV's that interfere with the game that I'm unaware of.

For instance, CrowdStrike Falcon has been reported to cause similar behavior to Bitdefender.

Any AV that uses user-mode hooking as part of its behavioral analysis "might" in theory cause similar problems and accidentally change the game's behavior in such a way like this where the hooks interfere with the game processes.

[amber blaze]

I'm unable to disable bit defender but if that's what breaking my game...

[radiant edge]

If Bitdefender is present, and you're on the Standalone or Epic Games variant, then yes- strong chance that this is the culprit.

If you can't disable Bitdefender, try adding exceptions [some report the exceptions work, some don't]. If that's not an option {e.g, company remote management of the AV}, then the Steam version may well work for you, given there's quite a few people reporting that.

Albeit, can't comment on whether or not that'll work long term. The best long term option would be to reach out to Bitdefender and report the interaction to get them involved.

(aka, to try to get Bitdefender to either adjust their whitelists or to fix whatever interaction their hooks are causing)

[radiant edge]

If you're on mobile data, try switching to WIFI (or vice-versa). If this on WIFI already, then start by resetting all internet equipment if you've not already tried such. (CPE, modem, router).

Generally that type of error is connection oriented.

[radiant edge]

That's a possibility, if you find that you cannot connect on cellular data, yet can on WIFI. The purpose is to narrow down what's going on there.

If you find that you can't connect on cellular, yet can on WIFI -- then the next step would be to get in touch with the carrier {and also Customer Support} to report the problem to them.

That said, if it started abruptly, it'll likely end just as abruptly. Routing problems (on all ISP's, wireless or otherwise) tend to come and go. Reporting the problem might help getting it resolved quicker.

[midnight thunder]

I see

[amber blaze]

Even disabling bit defender the game isn't working and keeps freezing every 1 -2 minutes in game

Is this like a tof issue because on my side there's nothing wrong

[round wharf]

Is its still possible to transfer to another server or did they remove it? Everything I'm finding on the internet is from a year ago

[wary shuttle]

servers were merged

[round wharf]

oh, that means?

[wary shuttle]

it means you can see and play with players from different servers

[round wharf]

Oh, so Server transfer isn't necessary anymore

[wary shuttle]

ye

[round wharf]

But why can you still pick between servers tho?

For the different characters?

[wary shuttle]

i guess so

[round wharf]

Alright, thanks for the help

[timid egret]

what variation of ToF are you using? Standalone, Steam, Epic, etc?

I'm one of the few that kept having this game crashing after 1-2 mins on the Standalone client but after uninstalling ToF and installing the Steam Version that stopped the problem and now able to play the game.

The steps I took will be like so:

1. Uninstall ToF

2. look in your %APPDATA% folders: Delete the folders called "tof_launcher" in the Roaming folder of APPDATA and in the Local folder look for and delete "Hotta". These will stay there even after uninstalling a game so its good to delete the leftovers after uninstalling for a hard clean reinstall)

3. empty your trash bin of the folders and then reboot your PC

4. Install the different version of ToF (Steam, Epic, etc), log in, and make sure BEFORE entering the game from the main menu, your selected server is selected or just look at the "Characters Owned" tab to find your character instantly.

5. Be sure to readjust your settings to disable DLSS and RayTracing on the settings as they are on by default.

[long olive]

Help please, I dont know what to do. I cant get to the mission

[glacial hamlet]

help me!!!!!

ever since the eva update i have not been able to play the game

it always shows login status exception, exiting game

i have tried all the methods on the internet

but nothing is working

i do not wanna quit playing this game please somebody help me

[timid egret]

when i get this issue i go here and and click Logout from the launcher

[glacial hamlet]

Done it didn't work

Went to the task manager end tasked the launcher reran the game on admin

Didn't work

[timid egret]

hmm in that case i couldnt tell you

[glacial hamlet]

Deleted some files repaired the game didn't work

Rebooted my laptop

[timid egret]

typically i get this status every few months

[glacial hamlet]

Didn't work

[timid egret]

assuming my saved login credicials expire and need to be reset

[glacial hamlet]

Have tried every goddamn thing on the planet and still didn't work

[glacial hamlet]

What's that?

Pal i am a new player it hasn't even been a month that i started playing

[timid egret]

when you log in theres a button to "Save login info"

[glacial hamlet]

As soon as the update came BOOM

Everything i grinded for was no longer accessible

[timid egret]

what other processes have you done so far?

[glacial hamlet]

Mentioned em above

I tried logging into another account but that didn't work either

It's not even a problem with the account but the game itself

[timid egret]

what files did you delete? the APPDATA specific folder stuff?

[glacial hamlet]

Binaries and stuff

[timid egret]

i see at that point since this is just me as a player and not a admin here (just a FYI)

[glacial hamlet]

And than repaired it

They were all back

[timid egret]

i would say use another variation of the game client

see if that helps

[timid egret]

binaries?

can you remember which folder exactly?

[glacial hamlet]

U mean change server?

[timid egret]

nope like im assuming you downloaded the game from the website directly

[glacial hamlet]

Yup

[timid egret]

try perhaps steam version and see if its maybe just the windows client

[glacial hamlet]

I see

Do i delete this version and try the steam one?

[timid egret]

thats what i would try and cross fingers

[glacial hamlet]

Oh shit i am scared af

[timid egret]

why?

it doesnt affect your account

[glacial hamlet]

I know I won't lose my account data since i have bound it with multiple other accounts

But still I don't believe my luck

[timid egret]

issues happen but sometimes theres a fix or just even a software issue/collision with Antiviruses

just try it and see

im assuming your going deep into method research to enjoy the game

[glacial hamlet]

Method research?

What's that 😶

[timid egret]

sorry just something i put there that sounded like it fit, what i meant was finding what fixes will help you get back into enjoying the game

[glacial hamlet]

Yes i am deep diving man

I have contacted the customer service now i am waiting for their response

Their first response didn't help much

[timid egret]

just try it and see what happens

if it doesnt work

well dunno what to tell you

[glacial hamlet]

But they did say that if i was still facing issues should record a video upload it on a sendable link and send it to them

[glacial hamlet]

I'll just try what you said

[timid egret]

but the client comes across multiple issues sometimes sorry to say

[glacial hamlet]

Welp I'll just keep my fingers crossed

[timid egret]

hope it works so you can enjoy the collab

[glacial hamlet]

This collab is the reason why i can't play the game 😭

Ever since the update came I can't log in

It's so frustrating

[timid egret]

well let me know how it turns out

hopefully with yourself indulged in enjoying the game

[glacial hamlet]

Thnx man appreciate it

[analog carbon]

tof abruptly closing just after clicking Launch button help me fix the problem

[swift holly]

same here

literally tried almost everything

didnt work ;-;

[glacial hamlet]

A brother in arms.....

[swift holly]

exactly sameee

i uninstall reinstall 6+times

no work

cleared appdata hotta and launcher files as well

[glacial hamlet]

Wait..... uninstalling and reinstalling didn't work either??

[swift holly]

no

[glacial hamlet]

Wtf am i supposed to do than?

[swift holly]

tried like 6 times already

[glacial hamlet]

Did u use the official website to download the game?