technical-help

[turbid raptor]

ah, okay. I don't think that would be too much of an issue for me since I use default bindings, but thank you for letting me know

and thank you for the whole explanation on the account and login process and for your patience

[radiant edge]

Hopefully that gives a little insight into it at least. I have multiple clients installed on this end for testing purposes, so it's my pleasure to answer as much of that as I can.

In a situation like this one, the best bet would be to #game-support and explain the situation / ask for assistance. Mistakes happen -- and I assume that you'd want to use your primary Steam Account rather than using an alternate one, although that would be possible too.

[opaque ruin]

So for ps5 specific questions I wouldnt be able to find people here in this server right? I may have to look for another one then. But I guess all the game stuff itself is the same or do they not have the same Events etc going ?

[radiant edge]

Events and promotions may not line up between the game releases, yet there may be similarities. The lore, characters, quests, and other elements may.

Haven't had issues with XBox or PlayStation Controllers with Tower of Fantasy last that I'd tried this. Since the controller is acting as if one of the analog sticks is constantly pressed downward, does moving the stick up counter-balance and stop the movement?

If it does, the next question would be if you've tried going through Windows' Joystick Calibration per zeroing the sticks when they're centered.

It might be that the stick is just slightly outside the dead-zone, yet close enough for the tolerances of other games.

[opaque ruin]

Oh thats crazy actually but good to know! Thank you

[turbid raptor]

it seems i am able to use my steam wallet without binding. I didn't actually purchase anynthing yet, but I was able to get to the transaction screen so this is probably the case.

can't use steam to login with 2 accounts though unfortunately

[radiant edge]

If you completely sign out, you're unable to sign in on another account? That's different from prior.

Granted, things may have changed. I'm going on past experiences here.

[turbid raptor]

Oh i mean I can't use it to login to 2 accounts at the same time to play 2 instances with steam

[radiant edge]

Ah, in that case bear in mind that the user-agreement covers that you can only use a single account at a time anyway. You're not prohibited from having multiple accounts, though.

[turbid raptor]

since selecting log out on the steam-opened launcher does not give the option to log into a different account instead, and does not re open the login launcher.

[turbid raptor]

oh i see

[potent tangle]

is that error to claim tof drops lol

[clear shard]

after the recent update my game keep crashing within few minutes in. and the usual 70~100fps with the lowest settings now turn into 40~60fps with the same settings. steam version

[rotund fulcrum]

Hi, I have a problem launching the game after I click Enter the games crashes, I found this error in my clipboard:

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x000000661c080000

0x00000001800599b7 ASProxy64.dll!UnknownFunction []
0x0000000180028cc2 ASProxy64.dll!UnknownFunction []
0x00007fff3fb52ad2 ws2_32.dll!UnknownFunction []
0x00007ffec99e1ba7 CrashSight64.dll!UnknownFunction []
0x00007ffec99d53a3 CrashSight64.dll!UnknownFunction []
0x00007ffec99dbdf1 CrashSight64.dll!UnknownFunction []
0x00007ffec99d8ff9 CrashSight64.dll!UnknownFunction []
0x00007ffec99daffa CrashSight64.dll!UnknownFunction []
0x00007ffec99dd5d4 CrashSight64.dll!UnknownFunction []
0x00007ffec99b288b CrashSight64.dll!UnknownFunction []
0x00007ffec99a9cc7 CrashSight64.dll!UnknownFunction []
0x00007ffec99aa40f CrashSight64.dll!UnknownFunction []
0x00007fff3ff87a8a ntdll.dll!UnknownFunction []
0x00007fff3ff2e242 ntdll.dll!UnknownFunction []
0x00007fff3ffb340e ntdll.dll!UnknownFunction []
0x00000001800599b7 ASProxy64.dll!UnknownFunction []
0x0000000180028cc2 ASProxy64.dll!UnknownFunction []
0x00007fff3fb52ad2 ws2_32.dll!UnknownFunction []
0x00007ff77d61e1b9 QRSL.exe!UnknownFunction []
0x00007ff77d61b347 QRSL.exe!UnknownFunction []
0x00007ff77ba90d3c QRSL.exe!UnknownFunction []
0x00007ff77d1c2587 QRSL.exe!UnknownFunction []
0x00007ff77d1c0081 QRSL.exe!UnknownFunction []
0x00007fff3df2257d KERNEL32.DLL!UnknownFunction []
0x00007fff3ff6aa58 ntdll.dll!UnknownFunction []

Crash in runnable thread FNetClient

[pale mural]

you have one of this confpicting aps, think is the astrid vpn
#technical-help message
#technical-help message

[rotund fulcrum]

oh so i should turn it off?

[pale mural]

delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam

also delete :

• gpu shader cache ( google your model )
• directx shader cache ( windows disk clean up )
• steam shader cache if using steam ( remove checkmark and add checkmark again )

run tof, at launcher set direct to version depend on gpu, if have raytracing or dlss, pick dx12
will have to set every in game setting again and find your old character at server selection.

[pale mural]

so far, the known solution is comple uninstall of said vpn.
unknown if disabling service via msconfig or disable any task at task scheduler can help.
also check further if you have any other conflicting app

[mild horizon]

How much do I need

[mild horizon]

Yea but it doesn’t work even with 15gbs, I guess I’ll try to free up a little more I guess

[wary shuttle]

ye

ypu probably need 16GB+

[mild horizon]

17.7 and it’s still doing it

[mild horizon]

It seems bugged actually

I’ll try reinstalling

[wary shuttle]

[mild horizon]

It didn’t work.

18.5 should be plenty considering the official requirement is 15

[pale mural]

mobile device = 55 GB as current version
~25ish for game files
~25ish for update process ( its download 1st then overwrite )
~5ish for game operational

[mild horizon]

WHA

I literally can’t install then

[pale mural]

that system requirement was very old : /
and the game size keep increasing ( along with its unehalthy update process which can be said as reisntalling )

[mild horizon]

I’d have to remove the OS

Guess the last option is on steam but still that’s so sad

Yea it seems no matter how much storage you have, doesn’t work on iPhone

According to some people on YouTube

[pale mural]

that's because many people are using model with 3-4 GB RAM : /
well, it's no longer working on such device.
no, don't compare it with genshin, they are different enough.

[mild horizon]

every iPhone has 4gbs of ram

And also I haven’t touched genshin in 3 years, and I don’t plan on touching it again. It’s hard to comes close to genshin level bad

[pale mural]

newer ones have 6-8, but... yeah the price : /

[mild horizon]

Well I guess until they fix this “issue” I’ll just try on pc

But 67 gbs is gonna take a year to install with my WiFi

[pale mural]

Not sure wiht your bandwith, but i can understand since mine also not big to begin with : /

[mild horizon]

On my old iPhone with 128gb it worked fine, it was I think a year ago but still

The download was 14gb, I took a screenshot of it for some reason

And I’m very certain that iPhone did NOT have more than 4gb of ram

[pale mural]

since domain9 arrived, system requirement went haywire
3-4 gb won't be able to load into d9 or only last a moment before crashing

[mild horizon]

Can I expect a fix someday ooor (as, are they planning on fixing it)

[pale mural]

press x for doubt ._.
maybe when a skip toward 4.0 content directly without the need for domain9 content

[mild horizon]

Is this factual?

Note it’s my first install, not an update

[pale mural]

the game size is no longer 20, latest aquaville incresed it
also, if you only have ~25 GBish, you'll stuck with unable to update when next big patch coming or get a bug saying not enough free space

[mild horizon]

So pretty much you need a 1tb phone

Is pc any better or is it the same rabbit hole

[pale mural]

well, almost same behaviour.
the game currently use ~70gb.
when doing large patch it will use quite large space before reducing size again, at least on standard client.
steam client should be better.

[mild horizon]

Yea steam handles storage amazingly

still have to uninstall stuff :stare:

well ill let you know how it went in like

probably a few days considering the update size

[pale mural]

good luck : /
yeah i hope you won't get dissapointed with the game.

[mild horizon]

so long as my progress doesnt get reset or something of that sort i think it'll be just fine

:like:

alright i think this works

oh wow, steam just reserved the space, right?

[pale mural]

yep

[mild horizon]

its slowly freeing up a little space, i really love the way steam handles downloads

[pale mural]

@desert helm ?

[desert helm]

somebody didn’t read the rules

#rules to be verified. you’re not getting censored, you just need to agree to the rules chill

[clear shard]

i did everything and now my game freezes instead of crashing.

[cursive steppe]

Is this a technical problem? Or should I keep it to the bug experts?
My battle pass reset and won't increase,

[real junco]

Did you claim the weekly rewards before the battle pass reset? If so, you won't get it for this week now

[cursive steppe]

Oh so this is a brand new battle pass? It's been a year since I've played I'm practically noob lol
@real junco

[cursive steppe]

Good call lari

[real junco]

Yeah, it reset earlier this week, completely new

[turbid raptor]

how am I able to run 3 instances using tof launcher and steam? I have 1 steam and 1 tof launcher but I am unable to start a second tof launcher instance because it closes and doesnt say anything

[radiant edge]

Sadly not something that can be discussed per the user agreement. Note the following sections:

7. Player Conduct
You agree not to do any of the following with respect to the Services, as determined by us, as applicable:

(d) access or use them on more than one device at a time
(h) remove, disable, circumvent, or modify any technological measure we implement to protect them or any of their associated intellectual property

There's also coverage under the portion of the agreement on account creation and access. Multiple instances of the client are not intended to be ran concurrently.

[radiant edge]

Could you give me a quick description of the freezes {such as where and how they tend to happen}? Are they consistent / do they happen at the same place every time?

-- If you wait for two-minutes with the display frozen, does the client eventually close?

Since I see that you're on the Steam Version, please take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Crashes\" and see if anything gets generated in there. You might need to wait for 120-seconds for the engine's watchdog routine to declare the rendering thread stalled.

If there's subfolders under that path, and if you could zip them up and send them my way (via DM's), would be glad to take a look and see if we can figure out what's going on there. If not, then please check under the \Logs\ folder, and instead send a copy of "hotta.log".

[radiant edge]

Implementation wise, this one operates via an LSP + hooks. While the hooks aren't injected if the software is fully terminated, the installed LSP is still-present acting as a passthrough in those cases -- and seemingly this on its own will crash Tower of Fantasy.

Unfortunately, a-lot of proxy / VPN software can cause issues with games (just in general) -- even if it's not being used, and you're trying to adhere to the user-agreement / shutting it off while playing the game.

[turbid raptor]

Oh I was not aware thats what it meant, I will no longer ask or attempt to do that, my apologies.

Thank you for letting me know

[radiant edge]

No worries, the full agreement is available here for reference: https://www.toweroffantasy-global.com/UserAgreement.html

[opaque ruin]

Just a quick question: since i just started and ive read some stuff about a Server Reset: are we all gonna Lose everything and have to Start over?

[radiant edge]

We're aware of what you're referring to, and there's nothing to worry about in that respect.

In general just stick to the official announcements [as a news source for Tower of Fantasy Global] - Some people {e.g, looking at Reddit here} have a tendency to read into things too deeply / extrapolate their own expectations beyond what's actually stated.

[opaque ruin]

I couldnt really find anything ingame saying they would reset stuff. And yes it was reddit. Merging servers and so on and nothing would carry over after the evangelion Crossover. Makes me confused tbh 💀

[tough shale]

We can't recruit anymore? Im on eu and i can't send any recruitment messages, it says it contains sensitive words

[radiant edge]

Just making sure that I understand. You're talking of recruitment within the game itself and not within Discord Channels, right?

Far as anything on the ingame side, likely it'll require an ingame support ticket to have it investigated what specifically is being sent that's causing messages to be flagged. If it's on the Discord, we can of course look into what's going on.

[tough shale]

In the game itself, im trying to press recruit button and it doesn't send it in chat it comes up with contains sensitive words and i saw more people in game complaining about it

[real junco]

Lots of words on the banned list...

[quaint trail]

what should i do in this situation? i tried restarting and other stuff but nothing helped

[formal jacinth]

i cannot buy from the store because of steam overlay not opening

[radiant edge]

Assuming that the Ingame Overlay is enabled both globally (in Steam) and in the game-profile for Tower of Fantasy, then you're likely hit with what's described in this pin: #technical-help message

-- Pin includes two potential workarounds. If you're still unable to get the ingame overlay to open, please let me know.

[radiant edge]

Not familiar with that specific quest-chain {I'm not well versed in these personally}. Assuming that you're unable to hand in a quest that otherwise seems completed, then you might have encountered a bug.

Best recommendation would be to try reaching out in the other channels that are more frequently visited by folks (such as #gameplay-help ), and if there's no suggestions to try, then to attempt reaching out via the ingame ticket system. (see #game-support )

[quaint trail]

ok thanks

[formal jacinth]

What effects does disabling this have?

And will it change anything

[radiant edge]

In terms of ToF, the primary effect is that DLSS frame-generation won't function.

So, if you're on an RTX 40XX card, that might be a consideration if you use that feature.

[formal jacinth]

Will it heavily affect other games?

[radiant edge]

Usually not, minus the frame-gen feature.

[formal jacinth]

I know nothing btw

[radiant edge]

Performance wise, HAGS "might" improve lows and reduce stuttering. However, that's overall a mixed bag -- despite that it's intended to improve performance.

There's a lot of games where HAGS causes stuttering as well.

[formal jacinth]

I see

I've turned it off and I will tell you if it is still not working

[radiant edge]

Be aware that you'll need to reboot following disabling the feature.

[formal jacinth]

I have

Thank you so much it's working now

Could you tell me why this feature being turned on affects steams overlay?

[radiant edge]

Fantastic- Personally I would prefer to disable HAGS vs launching Steam as admin.

[radiant edge]

A side effect of HAGS is that it changes the way that the DWM {Windows' Compositor} swap-chain functions, per handling display presentation. With HAGS disabled, this is entirely done in software {by Windows}. When HAGS is enabled, that responsibility gets in part deferred to the graphics card drivers [and hardware offloaded].

The Steam overlay itself is not part of the game, and is something inserted / hooked into the display chain at launch.

It's more complicated per what exactly breaks under the hood. Valve hasn't been able to come up with a sufficient solution, and this actually impacts more than ToF / other games as well, and other overlay frameworks.

[formal jacinth]

I see

[radiant edge]

Either way, the old software implementation of things tends to be the most reliable / compatible as a whole.

[formal jacinth]

Yeah ig if it's changed and developed there's gonna be more issues along the way

[radiant edge]

Eventually it may become the norm, and I'm sure the issues will get ironed out with it. In theory, HAGS is better. {and sometimes it can make as much as 5% performance improvements in games}

In practice, breaks some things.

[formal jacinth]

As why I thought turning this off might have a big impact due to it sounding like a big step up/ improvement in theory

[tight wraith]

anyone know why i cant see the map?

[real junco]

You haven't unlocked it yet. Go to each Omnium tower and speak to the droid at the top. Except for the center area, That's on the ground in a building

[random sonnet]

It's been a long while since I've played the game
Now how da heck do I check which email has like account on it?

Like which server or will it just tell me

[formal jacinth]

anyone figure out how to stop stuttering/ lag spikes when drop in occures

[proven geyser]

This "New" thing won't go away. I literally clicked every button I can click without spending money, went through all outfits, decorations and even the appearance settings. There's no reason for that marker to be there, but it is. Does anyone have an idea why?

[spark wing]

sometimes they put gacha outfits to buy it with tanium in there, just click on the "new" outfit available to buy with tanium

[noble arch]

@radiant edge I don't see a option to change the display to 60hz on Google pixel 8 Pro

Please help me someone

Android version 13 and I can't find a option to change the display to 60hz on the Google pixel 8 Pro

[proven geyser]

thats the problem. I clicked on every "New" outfit. I even clicked on the purchase button (didn't buy it obviously) but the icon won't disappear. Wouldn't be much of a problem but my backpack always has this red dot. I never know when there's actually something new.

[hasty tide]

I have the same problem, but I am here because I am in the eventworld, but I wanna get out of this world and go on with the mainstory, can someone help me

[wary shuttle]

we had this bug with the Halloween hat and some hair

try to click on every hair or accessory

or.. clothes (?)

https://tenor.com/view/hmmm-thinking-batman-gif-6153870554148391864

[proven geyser]

tried that. didn't work. even clicked on every eye preset, eyebrows, face presets, stuff like that.

[wary shuttle]

meow

[worthy geode]

Hi! i recently just tried to play tof again and i cant gain access to my old account? i know the server i was in and im 99% sure i knew the email but now when i log in on that email it just starts a new char and game. It might be because i downloaded it on steam this time when before i used the windows client? in case u cant transfer progress between them

[proven geyser]

I get the feeling there is a new cosmetic or outfit I can't see

[pale mural]

you make it sounds like ended up with 2 account.
1 using standard account and infinite pass as login.
1 using steam account.
they are both transfer able toward each other, but need to do correct method.
if your 1st account is standard account -> use the launcher -> top right menu -> account -> bind to steam. ( your steam client condition must without this game added into its library or installed )
once binding process finished, then can start to add library and download the game.

if your 1st account is steam -> run steam -> run the game launcher -> top right menu -> account -> bind to infinite pass. ( under condition, haven't create an infinite pass account on standard launcher )
once binding process finished, then can start downloading the standard launcher or login into the standard launcher.

contact [e-mail] if you want to fix the current result, so your steam account binded toward the old progress of infinite pass one.

[pale mural]

explain about drop in .... did you meant entering instance / change channel ? is the stuttering and lag spike last for more then 15 seconds ?

[pale mural]

whenever stuck in instance or a quest event, use top right [->] symbol. Top of minimap near channel number.

[pale mural]

if you forgot which email you used or login method, well, you have to test... a lot using forgot password.
if you forgot which server you were, just click on server name on top of enter button after closing news and announcement after loading the game logo.

[pale mural]

scroll down and find screen resolution or smooth display ?

[hasty tide]

@pale mural can you maybe send a picture of it i can't find it

[mental silo]

thats looks like an exit door to me

[hasty tide]

I am playing on the mobile Version and there is ni Symbol

[mental silo]

it only there if u are in quest or instances

[pale mural]

uhh, did you meant about actually teleporting to outside city ?
I meant, just open map , and then bottom left button for overall world map.

[hasty tide]

No i Was accidantley in it, I played the mainstory and looked at the events, then I looked on perfect convoi and on weiter (it's a german word and is called continue in english) than i was there, and that was 2 days ago since that i asked people on the server but they gave me no answer, so I just played on the map underleveld, and now I am in the lanturn event

[hearty solar]

Hey guys having trouble accessing my old save. I’m on ps5. Everytime I select the server with the last username I used it would just start at the beginning.

[real junco]

Was the old save on PS as well??

Coz there's no cross play between PC/mobile and ps

[pale mural]

owh.... lantern event and convoy.
lantern event, you are telsported to mirroria, you can use world map to return back to asperia.
same with convoy, well convoy teleort you to domain9, once done, you need to use world map again and teleport to asperia

1st time opening map, will only show the current map zone, look for button at bottom left, click it, and it will show zone map, switch around to asperia, you should return back to old quest

[pale mural]

post merge, server naming was a wreck, you need to test every server under the current region.
i.e if you were playing at america region, then you need to test every server under america region to find your old character.

[hasty tide]

Thanks, it worked, so I can now go on with the mainstory

[real tusk]

uhm yall, im very curious

in the account center

my country/region metioned Brazil

but im not from Brazil

is there anyway to change that?

[winged abyss]

i success install the game, when click play for first times game running in steam but in background game doesnt show up
i will try verify the game to see the different

[radiant edge]

Did some reading on the Pixel 8 here. Seems that the setting is called "Smooth Display" for 120hz -- the articles that I'm reading that reference this are fairly old though {it's always possible that this may have changed}.

-- The device also supports adaptive sync on the display, and capping the ingame framerate to 60-fps (even with Smooth Display ON) may have a similar reduction in power draw.

[radiant edge]

Doesn't show up, as in no launcher appears? I notice that you've 3 hours listed of gameplay, and seem to have played in the past -- was this on the same system and also under Steam {back then}?

First thought would be if you have Process Lasso on the machine. Though this usually would only effect the first launch. The second tends to work.

Ah, battery icon in the older screenshots / mobile.

[radiant edge]

For an issue of this nature where account information is not correct -- you'd want to #game-support and specify where you're hailing from. Customer Support should be able to make those changes and get whatever details on the account are in error corrected.

[winged abyss]

same system pc win 11, in the past i can run the game but now no launcher appears (only steam showing i run the game without any launcher/game running in background)
i'm still on verify the game

[radiant edge]

No worries / no rush. Please do note if Steam states any files were re-acquired afterwards.

[winged abyss]

i forget which email link to my account

[radiant edge]

Sounds like you've at least gotten the Launcher to display, and to log into the game now. Far as account recovery, that's something that'd need Customer Support's aid on the game-side. (see #game-support -- per how to open a ticket)

If there's any chance that you're using "gmail", you might've logged in before via the "Google" Icon from the launcher (rather than plain-old-email). Google sign-in through the external login provider is different than Google as email {both can yield different game-accounts}.

Since you're logging in fresh after a long period of time, there's also the potential that you're on the right account -- yet have the wrong server {world} or region selected.

[winged abyss]

i dont remember which email, my phone broken so i only have email
the game need to verify again after i exit from the game/launcher. any fix for this issue?
because if i dont verify the game, the game wont launch

[radiant edge]

Does verification from Steam find "errors" / acquire any files?

Far as the account situation, your best bet would be to reach out to Customer Support to request an investigation into which account was used, especially if you've lost access to your Google account (due to losing the bound phone).

You might also try getting in touch with Google, per account recovery on the Google-side. [or, your Wireless Carrier -- they're often well versed in this]

[winged abyss]

found 3 files but i dont know which files
after that it download 13mb files then i can run the game
after exit game, i can't launch game again (now on verify game again)

[radiant edge]

This is concerning, since normally running the game should not cause re-acquisition of files. I doubt that it's corruption that's spontaneously happening after the first launch as well.

How sure are you that your system is clean?

One thing that immediately comes to mind is the potential that the machine is infected, and that malware is modifying the launcher files on the first run.

[winged abyss]

100% sure, i play daily csgo and dota 2 never has issue need to verify everytimes run the game.
for tof i dont know why, today i do fresh install the game after long times not playing

[radiant edge]

Anyway, in terms of fixing things. I don't doubt Steam in that files in the game folder are being changed. From the description, whatever is being modified is likely why the launcher won't start.

I could provide you with hashes from an intact Steam installation (or the other way around with you providing hashes), and we could compare these to determine 'what' exactly is being altered / try digging into what's modifying those files.

It's mostly a question of why they're being altered, and what's altering them.

Actually, one more posibility that I can think of.

Usually when an AV quarantines / deletes files, you'd get some form of error on startup. (e.g, rather than a silent failure -- usually there's popups) It's possible that an AV is wiping (completely eliminating) something that the launcher relies on.

In that case, you may be able to find it in your quarantine folders, or in the AV's logs.

Going into this on the assumption that something is either completely missing, or changed, though. [based on Steam Verify]

[winged abyss]

i dont use any AV, if you know ghost spectre OS version. this one i used for few years and no issue
for tof i remember if pc version for me required verify game everytimes i play the game
problem with launcher not launching if i dont verify the game

[radiant edge]

Generally wouldn't recommend using those third-party / stripped down Windows ISO's [in that a lot of trust is being placed on the person that builds them]. Far as the lack of an AV, or Windows Defender: shouldn't be touching the game.

I'm not sure if Steam records a log of which files are reacquired, yet I'll look into that now.

[winged abyss]

just need to find my old account, we can't skip early intro game?

[radiant edge]

If you're thrown into the intro on any account that you're attempting. That's not the one that contained your character -- presuming you have the world selection right.

Basically, you can stop at that stage, far as testing goes of that login, and move onto the next.

Anyway, just for verifying what you're seeing, I ran a Steam Integrity Check on the game here. Mind you, this is an installation that's routinely run {was recently launched}. This is the primary reason that I'm worried on what you're seeing.

It's abnormal, despite what the Steam FAQ claims on this topic, for Tower of Fantasy to not verify all files successfully -- unless something is being externally altered.

[winged abyss]

i believe this is my ID game, should i contact customer service with my ID?

[radiant edge]

Yes, I'd advise opening a discussion with support. Far as your character UID, I did see this in several of your screenshots prior on Discord. You'll need to provide more details than this {support will let you know what extra is needed for proving ownership}, and if there's any chance that it's your Google Account that was used -- you'd also want to see if you can get aid in recovery from your carrier, or to concurrently contact Google.

That said, until it's known what's going on with those integrity checks failing (on Steam), I'd exercise caution with your system as a whole. Worst case would be that you have an active infection on the machine.

[winged abyss]

how to change server without logout or exit game?

[unkempt cargo]

How am I supposed to play this mode if I can't pick up anything? (my view, some video recording of the same mode)
P.s. I have standard key binds and in other modes everything works fine

[inner cipher]

any tips on how to reduce stuttering ? lately it has become quite unbearable, my specs are:
ryzen 5 5600
rx 6750 xt
32 gb ram
the game is on a nvme ssd

[restive dragon]

Is the Anti Aliasing on ToF bugged??? it seems i got a significant improvement when i turned it off, but in exchange my visual became ugh...PS2 like.. game.

[potent tangle]

why i cannot claim my twitch drops its been a weeks its said error all the time ?

[wary shuttle]

you probably tried to claim the drops when it was too late

[potent tangle]

no ive been tried to claim before the event finish and then error until now

[wary shuttle]

Have you contacted with ToF Custom Support?

I think only CS could/can help with claiming twitch drops on the web

[severe willow]

Umm anyone having a problem where you can’t purchase anything in the game ??

[vivid basin]

iam from india which region do i prefer frnds

[brittle egret]

any mobile players know how to use more than one cipher chip on blue/purple chests?

[brittle egret]

is game in fullscreen or windowed mode
as game quite jittery for me in fullscreen

[turbid sentinel]

Just got a new PC and I'm unnable to launch the game after installing it. When I launch it, it plays the start up sound but the screen is black and I can't do anything about it, it closes after 2 minutes but it remains in task manager and launcher still considers the game as running and I can't even shut it down through task manager somehow.

[inner cipher]

it's on borderless window

[mental silo]

either lv up first or main story idk which one, after certain lv i think u will be able to select how many chips u want to open

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

Since the client closes after exactly 120-seconds, this is a watchdog event and the rendering thread is likely hung / stalled. When you say that's a new machine, assuming this is one that came with a preinstalled OS and software?

Update: Solved. IGP disabled, monitor moved over to discrete GPU. dGPU -> IGP copy / transfer created the issue.

[radiant edge]

Playing under DirectX 12, or 11? First recommendation that I'd have is trying changing which API is being used by the engine (through the launcher), and seeing if one or the other performs better or worse.

Stuttering could also be the result of Raytracing. If 11 runs significantly smoother, it'd certainly be worth checking if disabling the Raytracing features {under Settings -> Display} helps.

Machine wise, wouldn't expect you to be having issues. You mentioned that it's getting worse over time?

If it's getting worse, I'd take a look at the graphics card {clocks / temp} under a tool such as GPU-Z and making sure that everything seem in check.

One thing that can cause stuttering is constant clock-changes {downclocking / thermal throttling}, which if the thermal paste is wearing out and temps are increasing, could certainly do that.

[inner cipher]

im playing on directx 12, i dont use raytracing
temps are not an issue, gpu is usually around 50 - 55 celcius and cpu 60 celcius, both temps when playing tof
i'll try changing the api to directx 11 to see how it performs

[radiant edge]

Temps seem fine just based on that. GPU-hotspot temp also within 20c of the core?

[inner cipher]

not sure about that, let me check real quick

[radiant edge]

Mostly worried about that bit on it getting progressively worse.

[inner cipher]

kinda weird because it only happens in ToF, maybe an update issue ?

[radiant edge]

Ah, it was specifically after an update? Not just some slow creep over time?

Another possibility is if you're running updates routinely and you're getting pushed new display drivers. Generally I've not had issues with Tower of Fantasy (stuttering wise) on AMD hardware, though.

But, that's always possible that older drivers might run better, and that could explain some sudden change.

After any driver update, on that topic -- the driver's shader cache will be wiped out. This causes a temporary period of stuttering until all shaders are re-compiled. <--- yet this should be temporary and not permanent.

DirectX 11 and 12 will also have different shader caches created. So if you change from one to the other, expect some initial stuttering.

[inner cipher]

these are my temps on hw monitor after 10 mins

[inner cipher]

mmm not sure how to explain it properly

[radiant edge]

Nothing abnormal that I see at a glance.

[inner cipher]

regardless of graphic settings the stutter persists sadly

[radiant edge]

Usually a big tell of something being wrong on an AMD card is if there's a large delta between the hotspot, yet that seems fine.

Does the stuttering get worse within the first minutes ingame?

[inner cipher]

yeah, when i load into the game (not the server screen) it stutters a lot for a few seconds

[hasty tide]

Hello my game on my ipad 9th gen keep stelling me i have insufficent space when i have 35gb free.

Can someone help?

[noble arch]

Try uninstalling it and reinstalling it

[tight flint]

one simple answer the game is awfully optimized

[tight comet]

When I start the game it opens and closes instantly both on Steam and through the game launcher itself, what do I do?

[forest cairn]

could anyone help? I unable to do secondary missions of domain 9 or redeem the rewards for the cap. 12

[pale mural]

you will unable to enjoy the game with that device due to its 3 RAM.
the game require more RAM since 3.0.
on the disk space, mobile will require about ~55 for current version
~25 gb for game files
~5 gb for game cache when running
~25 gb for update process ( it is downloading 1st before overwriting the older files )

[pale mural]

what is your pc spec ? make sure to not use custom windows installer and both os and gpu driver is up to date.
also check these conflicting apps :
#technical-help message
#technical-help message
if you have extra antivirus outside windows defender, will need to add whole tof game folder into its exclusion, restart pc, and do file repair via standard launcher or steam client verify if using steam.

[pale mural]

you were using fast forward story, that's normal, you need to return back to older zones and play those zone main quest.

[tight comet]

I don't have any of these apps on my PC, I already added the game folder at Windows Defender exclusions, run the game as administrator and reinstalled, I also updated the drivers and still nothing :/

My pc specs: AMD Ryzen 5 5600 6-Core Processor 3.50 GHz
AMD Radeon RX 6750 XT
16GB ram ddr4

[forest cairn]

ohh i see, tysm ^^

[bleak mirage]

why is this 0kb? how to fix that?

how to fix that?

hello?

[ornate musk]

pause and unpause

[bleak mirage]

i didd it but

it works only for a short time

and its downloading in kb not mb

[dense wraith]

open task manager to see is your disk ok?

[ornate musk]

make sure your launcher settings are default

you might’ve changed something

if not then just restart pc

[bleak mirage]

huh

[ornate musk]

what

[bleak mirage]

i want to leave it loading tho not come every 10 seconds and.

..

[ornate musk]

i gave you 3 possible solutions

you have 2 left

[bleak mirage]

its still at 0kb

[bleak mirage]

ig they are..

[bleak mirage]

wouldnt that make my proggress dissapear? its halfway...

[ornate musk]

no

that’s not how it works

[bleak mirage]

huh

so i can safely restart my pc?

uhm

ig ill restart

but the slow liading happens everytime

it acctually kinda worked

2-4 mb now

great

thanks :3

[pale mural]

Hmm, see if there's any log generated at :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
zip and dm them to mod @Eliya Crashdump

or check at windows event viewer -> windows search bar -> type event viewer, search at windows log -> application or system
for easier finding, try to run the game, and then check event viewer, should be most top of the log list

[quaint depot]

Anyone has any idea on why i am unable to pay for the items in the store using the steam launcher, i clicked on the products on the store but there was no pop up

[noble arch]

How much storage does the game take up I have 64BG left OF STORAGE on Samsung galaxy S21 5G

[radiant edge]

Most likely you're hit with what's covered in this pin: #technical-help message

In jist, the Steam version of the game relies on Steam Ingame Overlay for all shop purchases. If the overlay is not functioning, you won't see the popups from Steam to complete a purchase.

[noble arch]

My game lags even though I still have enough storage left is that normal

[radiant edge]

Just following up on Gespenst's mention above, and to make sure that was clear. If crash dumps exist, those would be our main go to here -- since the game opens up briefly, then closes, unless you're referring to the launcher (and not the game window), odds are pretty strong that the engine produced a crash-dump.

If those don't exist, then the next best bet would be the engine log. If that doesn't exist, then you might find an application error recorded in the Windows Event Viewer. {though I'd suspect / and am hoping you'll find a dump in this case}

[radiant edge]

Usually 'lag' is more on the CPU/GPU side of things than storage. That S21 has a Snapdragon 888 and a healthy amount of memory, so I'd honestly expect pretty decent performance here.

Whenever you're saying lag, do you mean execution delay of skills, or more on the stuttering side? Probably the first thing to do would be checking if the phone is in a performance mode and all power management is OFF. Outside that you might need to dial back the ingame settings to get the performance level to your liking.

[noble arch]

More on the stuttering side of lag

[radiant edge]

Might also improve over time, if this is the first time that device has really run the game.

[noble arch]

This is the CPU specs

To correct what you said I have a Samsung exynos 2100 soc

[radiant edge]

Ah, not a Snapdragon 888. Still a pretty good processor.

There's a few variants of the S21 depending where you hail from. e.g, an international version.

[noble arch]

It gets to the point where the phone just reboots and then boot loops

And it's the international model

[radiant edge]

I recall you having a boot loop issue before. This that same device?

[noble arch]

Yes

[radiant edge]

Was under the impression that it was a swapped phone. Ah, that makes more sense.

Anyway, stuttering coupled with the device rebooting. I'd personally suspect something is wrong on the hardware side of things here.

[noble arch]

It can't be android 14

[radiant edge]

That's not normal behavior of course.

Since you were asking on space requirements, was this right after a factory reset?

[noble arch]

Yes

[radiant edge]

Yeah, I'd say that's not normal at all then. Factory reset rules out software mostly.

If still under warranty, or covered by the carrier, I'd talk to them and see what your options are.

That phone itself should be a 2021 model when it hit the market.

So you might only be 1-2 years in depending when you bought it.

[noble arch]

Also I don't get the options for lowering the refresh rate

When I should have them

Wanted to see if that would fix it

[radiant edge]

Reducing performance demands and framerate caps might help in that they can reduce the temperature of the SoC. At lower temps, the device might not malfunction.

However, an S21 as a whole is a pretty capable device. I wouldn't expect it to be restarting at all on a fresh install minus perhaps hardware damage / defect.

[noble arch]

Thanks for helping me though

I will see if rebooting the device will help

[radiant edge]

Anyway, main thing that I'd do if I was in your shoes is to see if the carrier can help.

Especially if it was bought through them.

A lot of the time phone stores will offer either a trade-in, or replacement, or to minimally let you 'test' another device in store.

aka, to see if it's that device specifically that's the problem here, or something with their image.

Since it's powering off, restarting, and other quirks like that, I don't doubt that the game feels quite bad per the stuttering.

That's in your favor here, since it'd make it pretty easy to see / feel if a different device behaved similar or not quickly.

[visual widget]

does anyone have any ideas as to why my games keeps crashing on my phone?

[ornate musk]

[unkempt halo]

I habe problems with a side mission eveb though I have the required item it doesn't let me finish the mission

An I need it to go everywhere on Innars

Does anyone have an idea?

[sly vine]

Hi trying to download tof with 17gb free storage but it says that i have insufficient disk space. Whats the size requirement? help

[real junco]

For what device?

[dense wraith]

On phone, at least 25GB

[winged abyss]

help issue with ingame mission bug i guess, talk to fiona in innars
i didn''t see fiona here

fiona here but i didn't see any door

[magic citrus]

cat

[dense wraith]

try to change channel or restart the game

[winged abyss]

not first times, already happen few days ago

[dense wraith]

go to main lobby and turn left

u'll see the stair to go down

[winged abyss]

ah i see, ty so much
why i didn't see under way righ there

[dense wraith]

[pale mural]

if your phone is a model with 3-4 GB RAM, the game will crash.
it system requirement already increasing after 3.0 patch.

[visual widget]

welp i got an iphone 13 so idk

[pale mural]

sadly, your device only has 4 GB RAM : /

[visual widget]

f

[noble arch]

Can someone explain this

@radiant edge do you know why my phone is thinking it's battery is low at 91%

Someone please explain this

[radiant edge]

The remaining time estimate looks low in that screenshot. Assuming the device isn't loaded when that image was displayed, and assuming nothing is drawing down the battery -- battery is likely near end of life / needs to be replaced.

This could actually tie in with the issues that you've been having with the phone spontaneously resetting. Battery could be producing a lot of the heat that you're feeling, or if there's some hardware fault -- that may have weakened the battery in turn.

Or, you could just have gotten unlucky and the battery only lasted a few years. That does happen sometimes too.

Either way, it's better to pay attention to the remaining time estimate than the charge percentage. As batteries age the amount of time that they can power a device drops. The charge percentage will typically still go up to 100% as displayed in software, yet that isn't a representation of the battery health.

In jist: Android is basing its judgement of what's low battery on more than the charge percentage.

[craggy laurel]

Hi

I used 80 reds on the paint brush as a guarantee and it gave me some not even in the pool

[radiant edge]

"80" is guaranteed to produce an SSR, and that SSR has a higher probability of being the one outlined on a given banner -- however, it's not assured to be the promo SSR {this still falls down to random luck, even if the odds are higher}.

What is guaranteed is that you're building up a special currency for the banner, which you can use to purchase that specific weapon in the special currency shop. In otherwords, if you keep going a bit further you are assured to get the brush. {Just make sure to spend whatever you build up before the end of the cycle when it's converted to a non-promo / standard banner currency}

[craggy laurel]

Okay

[turbid oyster]

So I just came back like after years, I tried logging in into Aestral Noa, having issues logging in the game

stuck at 90%

or is my old account gone?

I just get logged out

[dense wraith]

probably your GPU

try to lower your settings first

[molten solstice]

Why is my upload button missing here? I haven't been able to upload presets since forever

[pale mural]

is this using pc / mobile device ? no, not gone, it is not related to account gone at all.

[pale mural]

is this using pc / mobile device ? this bug is quite annoying

[dense wraith]

its PC, cause u see a C disk here

[molten solstice]

PC

[pale mural]

missed the tiny details.... : /

[pale mural]

Urg this bug is quite annoying, not sure what triggering it.
are you using hdd or ssd for the game file storage ?

[molten solstice]

SSD

I tried to look in google and youtube, 0 guide to solve it

[pale mural]

try using file repair or steam verify if using steam.
or if you have good internet speed, switch from basic client to steam or the other way around. ( remember to do proper account binding 1st )
usually this bug will solve itself after a patch or two.
can try to email support directly : [e-mail]

[molten solstice]

I see... alright, thank you

[noble arch]

@radiant edge my s21 battery dies like almost instantly from a full charge

Is that normal

[radiant edge]

No, this is not normal. It should have days of power in standby, if not a full week. And hours of sustained normal-use.

Since you recently reset the phone to factory (wiped settings and software), it's unlikely that some background task is draining the battery too.

Battery is likely on the way out. It needs to be replaced.

On that topic, you've tested Tower of Fantasy with it plugged in as well, right?

[noble arch]

Yep

[radiant edge]

The spontaneous resets don't only happen on battery power I assume.

Yeah, in that case I'd probably seek a replacement of the phone.

But, that battery is likely toast minimally.

[noble arch]

There is this option

[radiant edge]

No setting will fix what you're seeing, battery life wise.

Even on the least efficient battery options, you'd still expect days in standby.

(not hours)

[radiant edge]

It's interesting that the health assessment is "good", yet the device is losing power almost instantly on a full charge.

None the less, I'd say that display is in error.

Voltage is probably dropping and the device flips off.

[noble arch]

Here's are the specs

@radiant edge could it have something to do with the battery temperature

[radiant edge]

Since the device is compact, the temperature will generally be fairly close to the rest of the device.

40c isn't too hot in this respect for a phone battery.

Anyway, either something you have on there is draining the battery -- which I doubt, since it was cleaned off {everything removed}, or something is wrong with the battery or the device itself.

[noble arch]

I recently flashed a stock android image on it to see if that would fix it

[radiant edge]

That's a good troubleshooting step incase what was on the flash was damaged.

Either way, what you're seeing is not-normal.

Full charge, even with a high discharge rate, wouldn't instantly shut off (or even quickly).

[noble arch]

Here's the android image info

@radiant edge

I'm confused

[radiant edge]

By what specifically?

[noble arch]

It sometimes says low battery and other times not

[radiant edge]

Low battery would be based on discharge rate and the voltage level reported to the device.

My recommendation is honestly to ignore whatever any software says far as battery health.

Those applications may claim that the battery is healthy, yet what you're describing says otherwise.

[noble arch]

It's saying it in android settings

That's the thing

[radiant edge]

With the image on the left, notice the remaining time reported.

That's what the low battery level and battery saver recommendations is coming from.

That estimate should be (on a normal device) a day when mostly idle, if not days plural.

[noble arch]

You see what I mean

It keeps doing that

[radiant edge]

The difference that I see at a glance in the images is that one has an estimate, the other does not.

When the software factors in the time estimate, it declares battery levels low.

Without that factored in, it doesn't.

[noble arch]

The estimate went up from 2 hours 5 minutes to 2 hours 29 minutes

[radiant edge]

Both of those estimates for an idle device are "low".

[noble arch]

It changes every time I double check the settings

I will screen record it

[radiant edge]

When you open the settings, use the device, change pages, you're generating load.

Small levels of load difference are changing the estimate.

Again though, this is "not normal". That battery is on its way out.

[noble arch]

Watch the screen recording

[radiant edge]

To give an example. I personally have an S8+. It's over 6 years old at this point, and it's on a non-clean install. (an old install with tons of applications)

If I open the battery stats, the estimated life is 2-days.

[radiant edge]

More specifically, 2 days, 17 hours.

[noble arch]

With battery saver on

[radiant edge]

Anyway, that device needs maintenance. I'm not sure that just replacing the battery will eliminate the crashing, resets, and other issues that you're having. Something is hardware defective though, that much I'm fairly confident of.

I'd strongly advise checking if you're under any type of coverage, and seeing if you can get it replaced.

[noble arch]

I looked it up and it had something to with the thermistor

[radiant edge]

It's just hard to say if the battery is the root of the problem, or if something else was going on up till now, and if there's multiple issues.

[noble arch]

@radiant edge also the front camera doesn't work

[radiant edge]

Assuming that also didn't work before you loaded the current image, right?

[noble arch]

Like at all I can't setup facial unlock

[radiant edge]

(when you used Odin -- or whatever other tool, to manually re-flash a stock rom)

[noble arch]

And it didn't even work before the flash

[radiant edge]

So, more signs of hardware fault, or heat damage.

[noble arch]

Look

[radiant edge]

That said, you've done everything and then some that would be expected from you as a customer. It's time to take that phone into a phone store, find out what your coverage is on it, and what options the carrier can give you.

[noble arch]

Thanks for helping

[radiant edge]

Nothing that you can do in software is going to alleviate this.

Especially since you both tried a factory reset, and clean re-flash (manual style).

[noble arch]

@radiant edge I have fixed the battery this app uses accurate data it says 14 hours

@radiant edge is that app showing correct data

It says it uses accurate data

Based on device usage

[noble arch]

@radiant edge here are the actual battery stats

[honest trout]

im on the first planet and im in narvia and im fighting the girl before the tower and when i beat her the game crashes i have done the default restart and disable antivirus but nothing works. can anyone help

i sorted it. (reinstalled it and it solved the issue)

[slim blade]

I havent played the game in a while and i'm trying to redownload it but no matter what email I add it says that my account does not exist. Im not sure what to do

[radiant edge]

You mentioned earlier that the device shuts off almost immediately on a full charge. I'm not sure that I believe this third party application over the built in Android app.

It may simply be that the third party application has less data available / hasn't run for long enough to gather sufficient telemetry.

[radiant edge]

Just incase this comes up again in the future for any reason -- most likely the missing bit is that you'd need to perform a "repair" or verification of the game's files. Your AntiVirus may have eliminated a critical file, or interfered with a game update by holding onto files, and or somehow influenced the integrity of the game's assets.

It could've also just been some other form of latent corruption. Usually a repair (from the launcher, Steam, or Epic Games) will suffice without a full reinstall.

[radiant edge]

If you've already tried all logins that you can think of, and no email that you believe you used to register initially works -- then your best bet at this point would be to dig through whatever records that you have (screenshots, email history, etc). See if you can locate your character UID {from a screenshot}, some history of account creation, and or records (from bank statements) of purchases in the game.

If you can find an email of account registration, then make sure that you're trying that email -- or, in the case of Google Accounts, that you're also trying the Google sign-in icon within the game (mobile) or from the launcher (PC) at the bottom of the login screen. e.g, incase you may have linked or otherwise used the external sign-in provider. [the external sign-in and gmail (Google as plain-old-email) may be treated entirely separately in terms of game accounts]

Should trial and error fail, and you still cannot locate the account that was used, then you'll need to #game-support and request assistance in locating your character. You'll need to provide proof of ownership in a situation like this, so it'd be a good idea to dig through your records for as many bits of information on your account as you can find {Customer Support will let you know the specifics of what they'll need}. -- The more you can provide, the easier it'll be for them to locate your account though.

[tight flint]

thats called extremely poor optimization of the game

[visual geyser]

I'm trying to play tof with a friend and they tried to make a new account and join me in the one I am in but we see different server (we are going in eu and they see named server but I see numbered server)

Also they play on pc and I play on ps4

[radiant edge]

PlayStation version of Tower of Fantasy is a separate game run by a different publisher. It has its own servers, social media presence, staff, and may deviate in development as well.

Tower of Fantasy Global (the version for the Discord here), is specifically for Mobile (Android / iOS) and PC (Windows).

To be more specific -- if your friend doesn't have a Windows PC to play on, they might be able to join you on Mobile.

[visual geyser]

Ok

[visual geyser]

Thanks for the help

[noble arch]

@radiant edge should I use fast charging to charge my phone

Or will that make the battery worse

[radiant edge]

Generally fast-charging results in quicker degredation of a battery. However, your battery already doesn't sound healthy unless you got that phone replaced.

I'd still personally seek replacement.

[noble arch]

Ok

I am also using a slower charging cable as well

[radiant edge]

Anyway, if you don't mind leaving a device charging longer -- turning off fast-charge or using a standard 5v charger will generally yield longer life.

[noble arch]

ok

Thanks

I just checked the cable I'm using is a 5 volt one

[gaunt phoenix]

Hello! Is there a way to adjust the size of the mouse cursor (on Windows) in game? Perhaps there's a file that I can adjust the ratio/scale? 😅

[wary shuttle]

m?

[verbal tusk]

Is there a way to fix the map button on controller support bc everytime i tried to open the map with controller it wont work

[radiant edge]

No officially supported method to change the cursor scale. However, if you're on an extremely high resolution display -- dropping the Windows Desktop Resolution would have a side effect of making the cursor larger.

For instance, if you're on a laptop with a 4K panel, and drop the res to 1440p, that would make the cursor easier to see.

Since this falls more or less under an accessibility feature -- do feel free to drop #932914069395091456 . It's certainly something that would effect more people than just yourself here.

[atomic barn]

Anyone have problems with the in-game store? I cannot make any purchases as clicking on tanium or any other store item does nothing (game just freezes for about one second), which never happened in the past.

I've enabled steam-overlay, verified game files, allowed TOF app through firewall and ran steam as admin. To no avail.

[radiant edge]

Please hit SHIFT + TAB (the default hotkey for Steam Ingame Overlay). If nothing is displayed, the following pin will likely help: #technical-help message

If on the otherhand the overlay does display, yet the shop still doesn't function -- let me know and we'll troubleshoot further. {though odds are that this is a HAGS related issue}

I do see that you ran Steam as admin, so I'd ask that you try disabling HAGS and giving the system a reboot.

Also, whenever you launched Steam "as admin", are you certain that you completely closed Steam beforehand?

If not, then the admin launch will simply bring the prior instance (not ran as admin) into the foreground.

An easy way to know would be if Tower of Fantasy threw a UAC prompt on launching the game. No prompt would mean that Steam is elevated. Likely easier / less hassle, and more reliable, to just shut off the HAGS feature though.

[atomic barn]

Disabling HAGS seemed to do the trick. It all happened when I moved to Win 11. Go figure.

[radiant edge]

Likely since HAGS was disabled by default under Windows 10. Thanks for reporting back.

[gaunt phoenix]

sounds good. Thank you!

[old monolith]

my login reward said 14/14 and it was like that for a while but i still cant claim the last reward

[plain tusk]

is yanuo's shadow execution not working properly for anyone else?

as randomly repositioning at a spot, sometimes even inaccesible by just walking (underground) xd

[dense wraith]

its a UI bug, u still didnt reach 14 days

[old monolith]

okay thanks

[summer nova]

yanuo's weapon seems glitchy when using her lance throwing ability sometime she's still powering up her weapon even when standing still

[topaz slate]

i just did a software update on my phone and now the game keeps closing on me while loading the game (android version 14)

[pale mural]

you will need to uninstall and reinstall whole game due to android version update.

[topaz slate]

alright i will try when im home

[pale mural]

specially 14, since according to wiki, it does not have backward compatibility, so if the apk support 14, well, reinstall is the only way

[untold forge]

i'm finding basically if the spear despawns, it tries to pull you towards whatever the maps i assume 0 0 coordinates are

so don't hit terrain/floor or have it fly for too long before you use it

i have a clip of me teleporting from ignis to joltville with it

[plain tusk]

Yeah it’s quite hilarious 😂

So we got a short window to tp to our target basically

If the spear travels too far we end in Jupiter

Or if there’s no target rather..

[noble arch]

@radiant edge which option do I choose if I want the home back and all apps buttons on the bottom of my phone screen

[sullen schooner]

What's happening?

[pale mural]

how much space you have left ? total space usage on device is around ~60gb as current patch.
~25 gb for game files
~5 gb for game operational
~25 gb for update process since most of the time it is redownloading whole game before copy pasta to older files.

[radiant edge]

This is user preference really. I prefer 3-button navigation on phones.

Anyway, the 3-button nav should keep the navigation buttons on screen. The tradeoff is that it consumes display space.

[sullen schooner]

Am on mobile so the game is of 25 GB and I have 33GBs free. The problem got solved when I used my home wifi

Or mobile data

[raven elm]

hey idk if im in the right channel but i just today through the game and didnt get the dark crystals

[radiant edge]

Purchased goods and didn't receive what you bought? For anything of that nature, you'll need to #game-support to get an investigation going.

If something went wrong during the transaction, support will get to the bottom of it and get your goods / ingame currency delivered.

[noble arch]

@radiant edge I recently updated my phone to the android 14.8 version and can't find the 2 button navigation mode

[radiant edge]

It may well no longer be offered.

[noble arch]

This is what it used to look like

[radiant edge]

Couldn't comment with any certainty, I have an old Samsung device here.

[frosty locust]

Is it against tos to unlock higher graphics through custom rom features in games as it might be considered as "modding"..?

[radiant edge]

By a custom ROM, I assume that you mean on mobile and a non factory Android image?

What features are we talking about here?

If it's custom post processing at the Android presentation layer, things like color correction or sharpening, I don't suspect this will pose a problem. Just like using NVidia / AMD driver settings wouldn't be considered tampering. However, I'm guessing what you're trying to do here -- so this wouldn't be a pass persay.

When in doubt, the recommendation would be to #game-support and explain what you're trying to do.

One thing that I'd warn about is the same thing as custom Windows ISO's. You're putting a lot of faith in the person(s) who are creating the custom image that you're using. There's always the potential of malicious code being slipped in these, so the general recommendation would be to use a stock image always.

Only stock ROMs would be officially supported for devices.

[frosty locust]

These

[frosty locust]

But with the stock rom of my phone, it's outdated and the manufacturer already dropped support for it so yeah I got no choice

[radiant edge]

The first one with spoofing a different device model would not impact the behavior of the game. I'll need to read up on that second one.

[frosty locust]

Sure, it does this

Apart for those, there is the regular game FPS overlay and other background process limitations while playing game, etc

[noble arch]

The android 15 developer preview build I am using has those features

[radiant edge]

If it's just Angle -- the wrapper, I'd personally suspect that one is also fine. However, that one I'd recommend running by Customer Support.

[frosty locust]

Oh, I didn't knew it was a android 15 feature

[radiant edge]

Angle is a GLES implementation, and that's it.

[noble arch]

No it's in development at the moment

[radiant edge]

In theory, shouldn't impact the game's intended behavior.

[frosty locust]

I see, well I don't want to take my chances so I'll ask in CS later

Okay gotcha thanks for helping me out!

[radiant edge]

Anyway, you might experience 'quirks' in the game, or Angle may totally break the game visually.

[frosty locust]

Fair, so far I haven't experienced any of such bugs or glitches in other games so far

[noble arch]

If you have android developer options turned on then you might find this option

[frosty locust]

Yeah I do

[noble arch]

Then scroll down till you find this option

[frosty locust]

Graphics driver preference

[noble arch]

Yes

[frosty locust]

Yep

[noble arch]

@radiant edge my battery has been fine these last few days

[radiant edge]

That's promising. Though the time estimates are still quite low. Is this with heavily using the phone around the time that you're pulling up that battery display?

[noble arch]

Yes

[radiant edge]

If it's mostly idle, what type of readings are you getting?

That'd be the most telling if you pulled up the estimate after say, sleeping and leaving the phone in standby.

[noble arch]

It depends on when the device was last charged

[radiant edge]

Or on that note, would it last a night sitting idle?

[noble arch]

Yes

[radiant edge]

Ah, if it's lasting a full 8+ hours on standby, then I'm less worried.

[noble arch]

I haven't had to charge it at all today

[radiant edge]

Last question on that venue. After that hypothetical 8 hours, how much would the battery drop?

[noble arch]

5%

[radiant edge]

5%, ok, that's looking solid then.

Battery isn't dead is a great sign. So it really was that the built in battery app's readings were wrong. Interesting.

[radiant edge]

Indeed, it's approximate and based on what you're doing. Though last time around I was under the impression the device was idle when it was displaying those 1 hour estimates.

[noble arch]

That's according to android settings

[quaint shore]

is the game optimized?

its crashing my asus tuf f15 rtx 2050 i5 11th gen laptop pepesadge

[tepid gate]

Returning player here, I played the game for about 3 weeks when the game released and just returned now but it seems that my progress is gone in across the 5 regional servers. is there any way to find the specific server that you had progress on?

I also have a screenshot of my UID if that helps

[dense wraith]

its on "Charaters Owned"

[tepid gate]

I found the issue

I dont know why but I have an account registered but also have an account with google with both having the same email

the account that had progress was in google one

got too silly I guess

[plucky ivy]

Hello i have an issue, i dwdl game on pc and when i try to lanuch my game for like 3-7 seconds black screen pops up and then im returning to lanucher. I tried option "repair" or restart the computer but it dosent Work, what should i do?

[noble abyss]

i had the same issue, i played TOF on launch and that's probably my issue as well with using a google account instead of my normal email lmao

but it's weird because i checked my normal email and it has an email from TOF back in 2022

is the windows launcher not synced with steam?

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]

-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

[radiant edge]

To clarify a bit: Each variant of Tower of Fantasy (Steam, Epic Games, Standalone), has its own launcher and engine config and cache paths. They'll behave independently of eachother with their own set of stored settings.

It's possible to sign into the same account between Steam and Standalone as long as the sign-in method overlaps, though.

[radiant edge]

Whenever you say that it's crashing the laptop, what type of crash are we talking about here? For instance, is the entire laptop going down?

Windows BlueScreen? Spontaneous reset? Something else? -- Basically just looking for a brief description of what you see and the events leading up to it, and we'll go from there. (if it's a BSOD, then we'll see if Windows is recording kernel minidumps, if not -- maybe the symptoms will give some cues)

[plucky ivy]

Uhhhhh i cant really find that folder

[radiant edge]

Try this {assuming the standalone client}:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\
-- OK the run prompt

Generally AppData is a hidden folder, so if you're trying to hand navigate to there you may not see it (depending how Windows Explorer is set). Directly going to the folder by path should work if the folder exists.

[plucky ivy]

Okey wait a minute

[plucky ivy]

Okey what now??

[radiant edge]

Are there subfolders shown at that path?

If there are, each folder is a crash-dump from the game-client.

aka, those are the folders that we want, so if you zip them up and shoot me a DM with that zip file, we'll go over them and see what they say about those closures.

[plucky ivy]

Not really, i only see my own folders and etc

[radiant edge]

Will DM you then. Need to see a screenshot of what you're seeing.

[plucky ivy]

Okey

[noble arch]

@radiant edge this the battery after it last all day

[radiant edge]

With actively using the phone throughout the day, that'd not be bad.

[mental gulch]

Hello! a friend has a problem, apparently his PC is frezzing when he opens the simulacrums menu, only in that screen, what do you think it could be? Ill five u the specs of his PC after I can get that info

[radiant edge]

PC freezing meaning that the entire system freezes? Does it recover from this? Does the monitor eventually go blank?

Anything else that he observes, such as audio looping?

If the system eventually restarts {after a delay}, then it's likely a BSOD -- where the bluescreen / error just isn't printed to the display.

Since there's likely going to be some back and forth, have them check under %SYSTEMROOT%\Minidump\, and see if there's any .dmp files in there that line up with the freezes.

-- If there's any dmp files in there, and you can get them to me (over DM's), then that'll get us a lead probably. (the more the better, to see if the reported fault is consistent)

If possible, it'd help if you can get them on the Discord too. Anyway, opening the menus tends to increase graphics load {descriptively this sounds like a hardware fault}, though it's interesting that it's exclusively the Simulacra menu. -- Is there any other place in the game, menus, actions, etc, that can trigger the freeze?

Actually, on a longshot -- is this a machine with integrated graphics {and an Intel IGP specifically}? I recall a lot of reports of Intel driver crashes on opening certain menus in the past ... though most of these were fixed with later driver updates.

-- Does he have any different behavior between DirectX 11 and DirectX 12?

Typically those didn't take down the machine though, and it'd recover.

[mental gulch]

I see, ill check that with him, thank u @radiant edge , Ill let u know if we can fix it

[radiant edge]

If you have his hardware specs right now, I'd definitely be curious.

If not, no problem. Like said, I kindof expect this may take some back and forth. Hence why I'd propose to get him on Discord, to make things more interactive and avoid piling on a lot at once.

[noble arch]

@radiant edge this is my battery after it died and I charged it a bit

[radiant edge]

Far as running the battery down to zero with the device shutting off, I get that you're experimenting and doing a full discharge test -- try to avoid that if you can though.

[noble arch]

Ok

[mental gulch]

these are his pc specs

[radiant edge]

5700G, with I assume no discrete GPU installed. Memory is at JEDEC speeds {not an overclocked kit-- which is good}, that'd be Vega based / wouldn't be expected to have issues with Tower of Fantasy.

Could you ask which drivers he's on? And for the sake of getting things moving along, have him upgrade drivers if not on the latest: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-5000-g-series-desktop-processors-radeon-graphics/amd

[mental gulch]

ok

[inner cipher]

i dont know if anyone else have this problem but, my 2pc nan yin set does not trigger on balanced joint ops
i dont get either the instant weapon charge nor the 18% bonus attack

[real junco]

There's a reason for that...

[tawdry mesa]

Why cant I add my buddy so we can join forces? Is it because he is on a different server??

[celest hedge]

The servers in each region are all merged, but if your friends character is in another region say hes in EU and youre in NA, then nope u cant see each other

[mystic sapphire]

yo. i can't open tof for some reason. everytime it tries to load into the main screen, it just crashes immediately. is there a maintenance currently going or do i have something to do to it?

i play from SEA btw

[mystic sapphire]

even with the micro update. it still doesn't wanna open

[pale mural]

is that ios or android ?
if android , did the device recently receive android update, like changing android version from 10 to 11 or the like ?
if so, you will need to reinstall the game unfortunately.
no idea about ios upgrade, if that also require reinstall.

if you are playing using device model with 3-4 GB RAM, no, they will crash, the system requirement already increased.
if the device free space is less then 5-10 GB, create more free space, around 5 GB is required for the game operational.

[mystic sapphire]

it was my launcher that got updated. its in android btw

but cmoooon

i only use mobile data xD

[radiant edge]

Are you both in the same 'region'? {by region: North America for instance}

If you're searching for them in the game itself, so long as they're on the same region, you should be able see their character. {and to toss an invite}

Outside of that if you can locate them and just can't add them, the only other thing that comes to mind is if your friend has their settings set to reject friend requests.

[radiant edge]

Balanced Joint Ops lack set effects, universally.

By balanced, everyone is more or less gear equalized -- including the removal of matrices.

[pale mural]

that should not crash the game
try to clean the game cache at setting - app management.
not data or uninstall just the cache, and restart the device

[mystic sapphire]

already did the cache thing. and the restart with it too

still persisted

[ashen cypress]

hello why can't i log in using Facebook?

[pale mural]

..... : /
reinstall i guess.
no, no idea why that happened.
it's hard to troubleshoot device and the most usual solution is just to reinstall....

before that, try using different network, like wifi service at different location.

yeah, it ... sucks

[pale mural]

that login often had incident, if broken usually took 3-4 days before it resolve itself

[mystic sapphire]

really sucks xD. hopefully they fix this

[distant bane]

Any way to reassign left alt key? Mimes broken so stuck using controller for cursor

[ashen locust]

cant log in

[hoary trail]

Samesies. Cant login via fb

[ashen locust]

and can't log in on the website either

[fierce flame]

someone give me the CN cs support email , because the global doesn't listen to the feedbacks
i want to provide many feedbacks and suggestions directly to thr CN customer service

[inner cipher]

oh lol thank you so much, it's my fault for not reading

[hoary trail]

have you tried today if its still the same?

[manic sail]

Yup still the same

[radiant edge]

Not all suggestions will necessarily receive a human response, yet rest assured that they are actually read and forwarded where appropriate. That is, everything submit via the channels for Global that you've likely attempted thus far.

Bear in mind that the CN release is entirely separate from Global, and the versions of the game may diverge. Anything for the Global release should be directed either to ingame support, or through the feedback channel on this Discord ( #932914069395091456 ).

That said, while we understand that you're eager to file feedback -- we do notice that you posted that question a few times across multiple channels. Please try to limit direct copy pastes.

[real junco]

No problem, happy to help ^^

[ashen locust]

not working

[hoary trail]

yeap same here. It sucks its taking so long to fix this

[proper surge]

any update on fb log in issue?

[hoary trail]

still no fix yet

[hollow dove]

Is a daily problem or is like weeks like this? I have the same issue and wanted to play after some months

[proper surge]

a month maybe

[real junco]

A few days at least. Don't forget to link your account to another login method once it's available again, to avoid this situation in the future ^^

[hollow dove]

Yea for sure

[hollow dove]

There is no way to play now if my account is bound with facebook? Need to wait the fix? If they are trying to fix it…..it happens every weeks?

[real junco]

Can't link it outside of the game, so you'll need to wait for it to be fixed. Last 2 Times, it was about 16 hours before it was restored. I suffered through both, then linked my account to something else in case it happened again. And it did

[hollow dove]

Yea i will do the same! Thanks. Did’t played in the last year…..wanted to try again and got this trouble😭

[hollow dove]

They will fix today or not?

[real junco]

Not sure, it's over 16 hours, so it's taking longer than last time 😦

If I hear anything I'll let you know

[hollow dove]

Thanks

[fading pier]

hmm, second day... Can't you somehow influence your contractor??

[nimble gazelle]

helpp

[hollow dove]

still bugged T_T

[ember sparrow]

i think 1 day will get fixed ,okey maybe next day will get fixed after MT

[hasty tide]

Henlo, this is happening and I don't know how to fix it pls send help (´ー｀)

[cunning mulch]

first time logging in since the game came out, for some reason there's now a #h at the end of my name?? it didnt show up when checking which server i used to be on but now it's there

[fierce flame]

okay thanks i provided feedbacks

[rugged atlas]

still with this BUG 🥲

[pulsar stream]

[vapid cave]

yes i have it too

[abstract maple]

same TnT

[hoary trail]

its already been so long

[untold forge]

servers got merged and people got given a # (letter) at end of name to deal with same names

[cunning mulch]

ah, that makes sense, i was wondering why my original name was taken when i went to go change it 😭😭 thank youuuuu

[hasty tide]

i have a question ab the tof pc download

if i download from steam will it like lock me to a steam account to log in??? that was the case with honkai impact but i have an acc and i wanna use that

[radiant edge]

Of the three client renditions for Windows {Standalone, Epic Games, and Steam}, only the Epic Client / Launcher is locked login wise.

The Steam Client can use non Steam accounts for sign-in.

Beyond this though, you can also bind a game-account to another sign-in provider {a game-account can have multiple sign-in methods}. So for example, if you wanted to use the Epic Client (which is locked to Epic for sign-in), you could simply bind your Epic account with another variant of the launcher beforehand. {or vice versa, no direction constraint -- you're never permanently locked in with Tower of Fantasy to a given sign-in method}

[slender epoch]

Duplicate name after server merged. All player have same name always get extra symbol #a-z depend how much duplicate name. But you will get reward rename card. Check inventory

[real junco]

Not a bug, sometimes a quest that asks for you to search for ingredients or something will not direct you to it, you'll have to find it yourself. Though if you tell us what you're looking for, we could probably help you

[real junco]

Facebook login is working again! Don't forget to link it to another login method now, so it doesn't happen again!!

[hasty tide]

Its the hyenas hideout mission I think that's the name I'm not sure, I have to find clues but I have no clue on what to do lmao

[real junco]

What part?? Did you find the robot guard in Banges port?

[hollow oracle]

Banges Tech HQ quest bugged i dont have a quest i cant continue questlan

[vestal pier]

Does anyone know how to recover tof on ps5 because i uninstalled for a while decided to play again and on my old character selected it but then started fresh and cant get my data back

Please help

[desert helm]

i'd recommend asking in the ToF Playstation Discord where more people will have experience with this sort of question ^^ this is the PC/mobile discord server

[hasty tide]

is extreme or original best graphics setting??

[celest hedge]

stick to original, i wouldnt put extreme unless your device can handle

[hasty tide]

my device can handle like a lot but i just wanna know which is best

cause original is after extreme

[untold forge]

yes original is higher than extreme

[honest trout]

Game progress creation failed (error 1400004) in the Launcher any solutions?
(verified files on steam and it fixed)
i am getting constant launcher errors per update idk why 😭

[thorn socket]

how can i know how many storage i need?

[real junco]

After the skip, the Aesperia questline is now a side quest, not main. Try checking there

[thorn socket]

any fucking one useful here?

[untold forge]

my install shows as 68GB

[thorn socket]

alright thanks

[untold forge]

no clue if the game wants extra storage past to install since some games do be doing that

[thorn socket]

okay

[ornate elk]

Yo que pense que hize algo erroneo y resulta que las misiones principales estan buggeadas

:/

A alguien le pasa que hace la misión principal y al ir a Hykros ya hasta les aparece Shirli reparada? 😦

¿Es jodido que este tan mal el juego.

[wary shuttle]

english

[barren gyro]

First time with a AMD Radeon GPU. Why does it randomly spike 100% then back to 0?

[radiant edge]

Just making sure, you're describing GPU load here and not the progress bar / loading screens, right?

If GPU load, what are you using to monitor the load?

Reason that I'm asking is that the measure displayed through AMD's ADL library may not line up with what's reported from Windows, or other methods -- such as the unified metric via DirectX. The ADL reporting has been known to be not-accurate in some cases, and that's why in tools such as MSI-Afterburner, you'll find a checkbox under settings / properties, on the General tab, to "Enable unified GPU usage monitoring".

Essentially, let's start with what you're using to see the the GPU's metrics. The 100-0 jumps might be erroneous reporting.

[radiant edge]

For users on NVidia Geforce 16xx series cards who are experiencing crashes whilest in Tower of Fantasy on R551 branch drivers {e.g, 551.52, 551.61} during streaming gameplay {with any software that relies on NVENC}. Also may impact other games.

NVidia has released a hotfix {available here}, which seems to resolve the issues: https://nvidia.custhelp.com/app/answers/detail/a_id/5525

[radiant edge]

If the errors happen each update, and if the errors are resolved by verifying the game's integrity -- the suspect would be that your machine may be unstable or your drive may be failing. Good starting point would be to inspect S.M.A.R.T. records with a tool such as "Crystal Disk Info", and to check the Windows Event Viewer (system section) for any disk related warnings at the time of the update.

[honest trout]

[radiant edge]

If you need any help with that, such as interpreting what you see -- feel free to shoot me some screenshots over DM's. There might be records that hint at pre-failure, and that'd be the hope here. If not, then the next prime suspect would be memory going {since any corruption in RAM can be propagated to disk during the update process}.

[zealous brook]

Good night! I downloaded the game, it won’t start. It doesn’t show any errors, everything just closes.

PC

We tried all the options from the Internet. Everything is fine with the folder, my PC is fine, I downloaded it from the site, I downloaded it from Steam. Nothing works.

[zealous brook]

Is it possible to solve my problem?

[unkempt sandal]

helo helo
should i just make my ip static? seems like the "unable to connect to server" is just getting worse

[pale mural]

it's not a guarantee, since it is entirely depend on your isp or route from your isp toward the server.
is the internet for other online game or browsing alright, no disconnect and just frequent disconnect for this game ?
if only for this game, check if you have other antivirus outside windows defender, add the the game to its exclusion.
also check if you have extra firewall app, make sure the game exe is not blocked or added to its outgoing connection rule.

[pale mural]

try to run the game once more, when the game just closed, check windows event viewer.
windows search bar -> type event viewer -> check at windows logs -> application or system ( usually this game related log is placed there )
if there's an error , post it here

[radiant edge]

Making your address static, if you mean paying for a static IP from the provider -- might give you resilience against disconnections in the case that you know with certainty that the reason you're disconnecting is that the physical medium / link is going down [and that you're getting a new address on retrain]. You'd want to be sure that's the problem first.

If the ISP is losing link (talking DSL desync / retrain, etc, here), you'd first want to see if the ISP can get your line stable before considering what you can do to survive link failure without dropping in a game.

More specifically, there's a multitude of reasons that you might be unable to reconnect, or get dropped. The problem could be path related for example, which a static IP won't help with.

[radiant edge]

Could you give a description of everything that you observe when starting the game?

When you launch the game on Steam -- I assume that the launcher comes up, that you're able to sign-in via the launcher, etc. Yet more specifically after you click to "launch" Tower of Fantasy from within the launcher:

-- The launcher minimizes.
-- Does a game window get displayed? (even if a split second) Do you hear any 'sound' playing in the background? Is the game window black, or does anything show such as the Hotta splash?
-- The launcher restores, and I presume that the status on Steam states that the game has closed right-after.

Looking for something akin to that.

The reason that I'm asking, is to infer if there's a chance that engine logs are being generated.

Sometimes what's observed can give a hint to the cause as well.

[zealous brook]

The third option describes what happens when I want to enter the game.

[radiant edge]

This was intended to be a timeline of events when you launch the game. On the second part, do you ever see a game window displayed?

By a game window, I basically mean anything else that pops up beyond Steam and the Launcher.

[zealous brook]

No. I press the game start button and everything closes. I didn't even see the splash screen.

[radiant edge]

Gotcha, that's what I feared here. Could you check under "%USERPROFILE%\AppData\Local\Hotta\" and provide a screenshot of the contents of this folder? Suspect that you're going to find a folder named 29093, and a file named "intl_auth.txt" with nothing else in there.

To get to that folder, you can either paste the path into the top bar of a Windows File Explorer window, or do something like this:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\
-- Confirm the run prompt.

If we're lucky, you'll find a folder named "Saved" and "Saved_Steam", yet the suspicion is that you won't -- since you're not seeing the game window.

[zealous brook]

In fact, I already deleted the game after the third attempt to download it from Epic games. I can't provide a screenshot. What you say was exactly that, there was nothing in the file.

[radiant edge]

Removing the game won't remove the contents of AppData, unless you manually were to have wiped that path.

Is that an older Windows installation that you've had for some time?

[zealous brook]

Yes, I deleted it completely.

[radiant edge]

Generally speaking, each time that a situation like this comes up, the cause tends to be a damaged OS install, in some way. Often, the problem can be resolved by doing an inplace reinstall of Windows ontop of the current installation. e.g, producing a Windows Installation Media, and reinstalling Windows 10 ontop of Windows 10, or Windows 11 ontop of Windows 11, via the upgrade-install option.

[radiant edge]

Do you remember before you cleared out that path, if there was more than what I listed above?

Basically, if there's engine logs, the chances are very high that I can help you find out why the game won't launch. In the absence of logs, much more difficult / the recommendation there is typically to try to repair the OS with an upgrade install.

[zealous brook]

No

[noble arch]

I don't know if my navigation bar is supposed to be missing

[radiant edge]

If you're running any "custom" Windows Image {a stripped down distibution}, like Tiny11, that can cause problems here too.

[noble arch]

I can't close any apps as the navigation bar is gone

[radiant edge]

I couldn't say on a stock S23 image. On my personal phone, since I have it set to 2-button nav, there is no buttom bar unless I swipe up from the bottom of the screen to show it.

[zealous brook]

Thanks for the help. Most likely, reinstalling Windows will help. If I find the strength to wait another 4 hours for downloading and problems arise, I will definitely write to you. Thank you!

[radiant edge]

Reinstalling Windows fresh -- always fixes the issue. Most of the time the inplace upgrade-install helps though too.

It's very hard to say what the cause is, since in addition to no logs, you'll likely find that the Windows Event Viewer / application and system tabs -- are empty.

No launch failures logged.

Though it's worth checking that regardless.

[zealous brook]

Yes, I already watched it

[noble arch]

@radiant edge my phone just randomly restarted while I was on the home screen

[radiant edge]

Unfortunately, everything that you've brought up thus far still has me suspect that you've a hardware fault. I know that you're avoiding taking the phone in, yet you likely need to get it swapped or serviced.

[noble arch]

Ok

[split fog]

(redirected repost)

Still says "login status exception" ever since I swapped from steam to official download launcher 😭
I've reinstalled the game and launcher 2 times, reset password and restarted computer already and nothing's working...

[radiant edge]

Reinstalling the game won't wipe out the launcher or client caches respectively. Have you tried flushing the contents of %USERPROFILE%\AppData\Local\Hotta\ ?

Course, make sure that all clients are closed beforehand so that nothing resident is hanging onto files.

[split fog]

I'll try that out thanks

[radiant edge]

Usually the problem is on the client end per issues like this {where credentials don't get re-written for whatever reason-}, which is what the above folder would contain. If that doesn't do the trick, there's a few more that I'll have you try clearing out (for the Standalone and Steam launcher).

[split fog]

so for flushing out contents I just open it and delete everything?

[radiant edge]

In that folder specifically, yes. The contents will be re-generated automatically on the next launch of the game.

Just be sure that the launcher and game-client are fully closed before doing so.

Now, if that's insufficient {if you still immediately are presented with a login exception}, then please clear the following two folders as well:

%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Similarly, make sure everything is closed before touching the files. They'll be regenerated on the next start of each launcher. You'll be forced to re-sign-in completely with those cleared.

[vernal orchid]

Can anyone help me?

So i've just started playing recently and it's been 8+ hours

since I played the game but I still can't find the ray tracing option in-game settings

What could I possibly be missing?

[radiant edge]

If the raytracing option is missing, that generally means that you're running under DirectX 11 and not 12. Check in the launcher and verify that DirectX 12 is the selected API version.

Of course, this assumes that your hardware is capable of raytracing too. What are you running on?

[vernal orchid]

If GPU u meant does 4060 support ray tracing?

[vernal orchid]

Where can I check that

[radiant edge]

#technical-help message

In jist, back in the launcher before the game is started.

Normally the launcher would default to DirectX 12, if it's detected as available. The only exception is with the Epic Games variant of the launcher. Are you by chance on Epic?

[radiant edge]

4060 should, though RT performance will be on the lower end without DLSS.

[vernal orchid]

I played the cn version

[vernal orchid]

I see the dlss option in-game but no ray tracing

[radiant edge]

Ah, in that we case we unfortunately cannot provide assistance here as it's not the Global Version of the game. {Which is the focus of this Discord}

Far as DLSS, that's a feature that's available under both 11 and 12.

[split fog]

is it this folder? or is it something I'm missing

[radiant edge]

Not the correct folder. Click in the topmost path field in that File Explorer window, and paste in the paths provided. "AppData" is a hidden folder by default.

e.g, manually navigating there won't be possible without explicitly showing hidden folders.

[vernal orchid]

ur right I simply just need to select d12 instead of dx11 thanks

But Anti-aliasing option still missing

[split fog]

oh I see I see

[vernal orchid]

Might just have to use nvidia override anti aliasing

[radiant edge]

Anti Aliasing won't be needed if you're using DLSS. DLSS inherently will smooth the edges of objects.

Or rather, DLSS includes an AA effect as part of the upscaling.

[vernal orchid]

It does let me choose which AA I should use but would have been better if it gave me an option to increase it up to 8x but still thanks. BTW which DLSS option is better DLAA or HIGH quality?

[radiant edge]

DLAA will produce higher quality, since the source will be native res. All other forms render at a reduced resolution and upscale to native.

However, I would step into mirroria as a test first, and see how performance fairs.

I suspect (depends on your monitor resolution), that you're going to find that you need DLSS.

[vernal orchid]

You're right I will consider doing that!

Thanks for being helpful

[radiant edge]

Not a problem, enjoy the beautiful raytracing when you stroll through the city of mirrors.

[vernal orchid]

At maxout settings I still reach about 80-90 fps still better than genshin cap lock 60 fps.

[radiant edge]

Far as maxed out settings go, RT isn't heavily used in most areas. That's why I mentioned Mirroria as where you'll want to go to see a worst-case benchmark.

e.g, it's common for the game to achieve high fps on modern gen hardware anywhere but there. But, performance is also very relative to the monitor used (some people being on 1440p or 4K displays}.

[vernal orchid]

I did played the global version of the game but to me it just didn't feel smooth as the CN does I think the game is more optimised in CN than the global one

at least in my opinion

The global one is too buggy for me it kept crashing unexpectedly

[radiant edge]

Far as Global and CN, the only thing that I'll comment there is -- make sure that you're adhering to the service restrictions.

[vernal orchid]

and the random framedrop and fps stuttering made the game almost unplayable for me, sadly...

[vernal orchid]

I will keep in mind of that thanks.

I must go now thanks for having a small chat w me.

[split fog]

results not popping up searching in local disk hmm is there any alternative way of getting there?

through a command or somethin?

[radiant edge]

Yes, you can navigate to a folder via the Windows run prompt:

Windows Key + R
Paste in the path-
-- OK the run prompt.

[split fog]

That worked :3

[radiant edge]

%USERPROFILE% is a system variable. That'll automatically be replaced by Windows with the path to your user-dir.

[split fog]

Now I just select all and go poof yeah?

[radiant edge]

Yep, or, you can remove the folders themselves (navigating one up and removing each path).

[split fog]

I see I see

[radiant edge]

Whichever you're most comfortable with.

If the directories don't exist, like the contents, they will be re-created automatically.

[inner cipher]

is there a way to improve the quality of nan yin's discharge video ? it looks too compressed

[noble arch]

@radiant edge whenever I try and update any apps through Google play store it doesn't work

Here's proof

Someone please help

[radiant edge]

Your device has routinely suffered hard reboots, abrupt crashes, and other quirks such as being dumped into a recovery mode -- right?

There's a strong chance that instability of the device is resulting in corruption.

[noble arch]

Yes

[radiant edge]

But yes, far as getting help, if you're dealing with hardware faults (being that you've already reset the device and loaded a replacement image)- not much you can do in software to mask the problem.

Need to take it in for repair, or get it replaced.

You could reset the device again, and that might buy more time.

[radiant edge]

Right, I doubt it's infection, since you fully wiped the phone.

[noble arch]

I will reflash android now

[radiant edge]

Likely, you're still going to have the same stuff happen again.

[noble arch]

But flash android 12l

[radiant edge]

Can certainly play with different OS versions, but again, I doubt it's software. Assuming you're running an officially tested image for the S23.

I hope I'm wrong, of course. Yet that's what it looks like with everything you've had happening thus far.

Especially in that your initial install from the manufacturer (not user-flashed) had similar problems.

[noble arch]

@radiant edge reflashing android fixed it

@radiant edge fixed it

[radiant edge]

We shall see if that lasts.

[noble arch]

We shall

[split fog]

ok it worked perfectly tysm 🙏

[noble arch]

@radiant edge so far no issues

[upbeat vault]

Can I put the game data into my SD card on My phone without the game breaking or re downloading all data?

[radiant edge]

Not sure on this one. Keep in mind that even if the OS's feature to move a game / app from internal storage to SD Card works correctly, the SD's read speeds might impact loading times in the game, or otherwise degrade performance.

I've never personally tried, so I'd wait until you're in a place where you have access to WIFI (to not burn your data).

SD Cards and devices can have radically different read speeds though. High end SD Cards can easily do 100mb/s transfer speed, whereas lower end cards might cap out at 12mb/s or lower.

[split fog]

anyone know if it's anything on my end causing the bug during dialogue?

always on right side of screen

[grand mica]

having hard time to choose? which you guys recommend?

[restive dragon]

Go for the G-Gear can carry you in all many things for 5 years.

[split fog]

Could try raising the budget a bit ngl

Up to maybe 75,000 yen

G-gear is best because of gtx 3060, but it's still not great

[hardy marlin]

osなし? what does that mean? best one there is the g-gear, maybe upgrade the ram if it is upgradable

[split fog]

doesn't come with OS I think

[noble arch]

@radiant edge this the time it says my battery will last to

Is that a good thing

[hardy marlin]

ur battery life must suck

[hardy marlin]

great, no bloat

[radiant edge]

Definitely go for the G-Gear (5600X) with the RTX 3000 series. The other systems are effectively at end of life already, or very close to such. EOL status for a videocard is important, since eventually NVidia will cut you off from drivers. Once you no longer get driver updates, you're more or less on your own far as game compatibility goes.

Additionally, to upgrade from any of these machines will require swapping the motherboard, processor, and RAM. {close to everything} So, if you're going into old hardware, it's a good idea to go for a platform such as AM4 that's fairly recent. -- You'll be relatively locked-in without substantial expense.

This isn't with respect to if it's a good deal, not aware of the market situation for hardware over there. Definitely worth shopping around, yet always prefer newer systems if possible for lifespan you'll get out of it. Just like MightyCribz hinted at.

[radiant edge]

It's hard to say on this one, given they heavily use their phone. Though the majority of shots of the battery life metrics tick down faster than I'd personally like.

[noble arch]

It seems to be fine after I installed the latest security patch yesterday

[radiant edge]

How about the other quirks that you noticed beforehand? For instance, is the device 'stable' in gaming, and does the front-camera function on the different image that you loaded?

[noble arch]

Yes

[radiant edge]

Front camera works? Very nice. That didn't function on the original image you'd mentioned, right?

[noble arch]

Yes

Even Google's new circle to search works now

[radiant edge]

If you find that the software that was pre-loaded on the phone is "unstable" / did not work, definitely make sure that you report this to whoever you bought the device from. You should expect e.g, that a phone from a carrier's store works out of the box.

[noble arch]

I will do thanks

[radiant edge]

What type of graphics hardware are you running on? I usually have seen clipping like that when occlusion queries aren't working correctly, and when people have messed with the FOV calculation in the ini's by hand.

Are you on a standard aspect ratio monitor? (16:9 / 16:10)

[split fog]

standard 1920 x 1080

1660ti on laptop

[radiant edge]

Which drivers are loaded? That should be alright.

This is happening in lots of cutscenes I take it, and not just an isolated few?

[split fog]

only in cutscenes, and happens for pretty much all cutscenes

[split fog]

you mean like nvidia graphics driver updates

I can update those yeah I think I last updated them last month

[radiant edge]

Right, graphics drivers can / updates 'might' help with artifacts like those, assuming it's a bug.

You might also find that going backwards (downgrading), may help on earlier generation hardware. For instance, a lot of people have been having issues on R551 on the 16xx cards, even after that hotfix that was pinned.

[split fog]

I see

[radiant edge]

R537 is known to be problem free.

[split fog]

so if I were on newer hardware with similar capabilities, it would have a lower chance of having similar bugs yeah?

(also tysm for helping with technical stuff doing god's work fr)

[radiant edge]

Best way to put it is that NVidia (also AMD and Intel) do the bulk of their testing with their latest generation products. The older ones tend to get a bit neglected towards the end of their life.

[split fog]

I see

[radiant edge]

Newer doesn't necessarily always mean better with drivers, or like the saying goes -- if it ain't broken, don't fix it.

Though as long as you're under hardware support, 'eventually' you could expect that each company will fix said bugs when enough users report them.

It's not so much intentional, as that whatever generation of hardware the developers at a company are using, the better the odds that your experience with drivers will be problem free so to speak.

[split fog]

so hopefully the visual bug will be dealt with when I update drivers

[restive dragon]

Is the graphic settings in ToF bugged?, It seems there is no improvement other than the visual.
Tried Original to Smooth and vice versa.

[radiant edge]

You'll only notice visuals changes from changing Display Settings if you're CPU bound.

Put another way, a computer is only as strong as its weakest link.

View Distance, Vegetation Detail may have an impact. Other elements such as texture or material quality won't reduce CPU load at all.

If on the flipside you were "GPU" bound, then those settings would have an accompanied framerate bump.

[azure mica]

hi, I really need help, I reconnected to my account and all my progress disappeared. However, my account is the right one because I only have one, I chose the right server and my account is linked to my Google account.

[radiant edge]

Since you've mentioned Google, just be absolutely sure -- have you tried signing in both via the "Google" icon (during sign-in) with the external Google sign-in provider in addition to using your Google account as "plain-old-email" (e.g, gmail)?

[azure mica]

yes

[radiant edge]

How long ago was your account used roughly? Do you remember if you played Tower of Fantasy back before "Vera" (2.0) was released?

[azure mica]

I've been playing since the beginning of the game, stopped a few months ago

[radiant edge]

If your last sign-in was that far back, then this was before Vera's changes to the binding system went in -- that's the relevance there. After 2.0, it became much more difficult to re-bind a game-account or otherwise transfer / move it.

If it's post Vera, then that's far less likely, and the cause tends to be more towards being on the wrong account. (I know that you're certain that your account is correct here though)

Last question to ask before I wind up directing you over to Customer Support. Is this on the PC / Windows Client?

Any chance that you may have logged into another account in the past?

[azure mica]

nope, i delete the game 1 mounth after having ruby, i don t reinstall the game

so it was a long time ago

[radiant edge]

Ruby would've been post-Vera, which makes account hijack far less likely.

Try closing down the game and launcher (completely), then wiping the contents of all of the following folders just for sanity's sake:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Sometimes, (rarely) there's been situations where the launcher doesn't update the client's credentials.

The above folders in AppData won't be cleared via a reinstall, so let's wipe them for the sake of getting the game into a factory-reset state like a first-run.

If that still doesn't work {after a fresh sign-in}, then unfortunately you'll need to #game-support to get an investigation rolling into your character(s). Or, to make sure that you're on the right account.

[azure mica]

okay ty , gonna try it

[restive dragon]

How do i change the settings that ToF can use both CPU and GPU?

[radiant edge]

There aren't really many settings that are CPU specific, though there are some options such as view distance where upping the view distance may increase CPU load.

The Direct X API version {11 or 12} might also provide better performance if CPU constrained, yet that's not guaranteed since it depends on the core count and characteristics of the processor.

It's important to note that using DX12 isn't guaranteed to yield better performance on older hardware, so that's not something I'd like to commit to saying here (it's best to test and see). Older hardware tends to run better on 11, and if there's GPU choke (if the GPU is already hitting full load / being fed with data) it may make no difference too.

[split fog]

@radiant edge yeah the bug during cutscenes is still here after driver update, I'll just pray it gets fixed with the next update

[restive dragon]

I tried switching from DX 11 to DX 12 and I no longer experience any crashes... but the performance is slightly better than DX 11.

[echo aspen]

oh yeah I saw that bug yesterday... it was after switching to dx12

[ashen pebble]

hello, I need some help on technical, my game is not running when I tried to launch it from Steam

[radiant edge]

In the past, you ran the non Steam version of Tower of Fantasy, and that was working -- right? Is this the same system as last year?

Basically trying to discern if this is specific to Steam.

Also, as with the last time around -- possible that you can give a description of what you're seeing? For instance:

-- Click "Play" button for Tower of Fantasy on Steam.
-- Sign into account.
-- Click "Launch" within the Tower of Fantasy launcher.
-- Launcher minimizes to the system tray.
-- Client window pops up, yet is a black window {nothing shown}, closing shortly thereafter. {Alternately, no game window pops up}
-- Launcher restores momentarily, then closes.
-- Steam reports that the game is no longer running.

[radiant edge]

Just curious since I wasn't able to find what type of hardware you're running on: which GPU / drivers are you using?

Was the issue impacting all cutscenes? Or just some of them?

Though yes, it's definitely possible to have more (or less) issues on a specific API version. One may be better than the other for any given machine, so it's best to experiment. If it's newer hardware that's still under driver support, and we see a correlation (the same cards in reports), we might be able to steer NVidia towards a reproduction and getting it fixed.

[echo aspen]

GPU is an integrated Vega 7 from the Ryzen 5 2600G, official AMD driver version 24.2.1
It affected all dialogue (not video/animated iirc) cutscenes during the Ming Jing character quest

You mentioned back then that manually modified FOV settings could cause this issue, and while I did manually modify the graphics configurations files, I did not mess with FOV specifically

[radiant edge]

Thanks for the clarification, and yes suspected only rendered cutscenes.

Far as the AMD drivers go, do you remember if this was happening on 23.11?

[echo aspen]

no not really

and I looked wrong, I am on 23.10.23 actually

I have yet to update to 24.2.1

might want to do that

[radiant edge]

It's definitely worth trying. Just be aware that there's some regressions in 24.xx effecting Vulkan games.

(not relevant to Tower of Fantasy)

[thin kayak]

I have a Question how can I post picture for my character idea's on the character-showcase page? Just wanted to learn how so I can do it.

[celest hedge]

#rules

[restive dragon]

I just installed ToF on Huawei nova 11i the game launch but i got an error and it says "Update Error, Please Try Again"

[pale mural]

switch to another wifi or use mobile data.
also check available space, will need about 60 GB for this game, at least for current version.
25 GB for game files
5 GB for game operational
25 GB for updating

[restive dragon]

its a brand new phone and my WiFi is ok.

[pale mural]

switch to your mobile data, or other wifi network.
ok and able to browse internet or play other game doesn't always translate able to connect to tof server.

[restive dragon]

i download ToF using G Space since Huawei doesn't have google play stor.

[pale mural]

try to check if the google play service or google play games or even the google play store itself is up to date.
think the play service already merged with play store or play games, so try to find those and if there's an update, update them 1st, restart device and try again.
not sure if gspace is usable enough for gaming.... or have trouble with certain title like tower of fantasy

if gspace won't work with the game, no matter how you try to trobuleshoot it , might need an alternative, maybe gbox ?

[restive dragon]

Ok, ill try later. thanks.

[hasty tide]

how do i fix this?? it keeps showing up i use steam client and its never done this before

[pale mural]

usually a complete logout from steam client and complete shutdown of the steam client will fix it.
just login again normally on steam client and try again

[inner cipher]

is this a bug ? sometimes i have full energy to discharge twice but all the energy gets consumed into just 1 discharge, check pics
i was attacking with mimi, then swap to rubilia for discharge (had enough for 2) and all the energy was consumed at once

[mental silo]

ye, most of em usually ping issues and ofc its not urs, its server

[manic sail]

Hello guys can someone please help why does it do this,its like this since 6am i tried redownloading it and more

[still blade]

it begins lagging, i try to click back(it shows no mouse) and i even can't close the app (sorry for filmora watermark, I don't recommend it, I just don't want to cut it again)

it freezes, its like that since 2024/3/3 (I downloaded it 2024/3/2

and I even uninstalled and installed it again but it was of no use

[thick star]

what should I do?

[gilded roost]

Hello, I would like to report a big problem that really bothered me, because I spent 9 hours downloading this game. In short... I have the game downloaded, but when I enter my Email and my "Correct" password, the game does not accept it login and a message on the top screen appears saying: <Network error, please check your network connection>, But even so I have a very good connection, so I appreciate any help or tips, I'll be checking tomorrow, because I'm very tired and I have a lot of problems, thank you for your attention.

I will check if today my game is normal

if i get time i print some photo of the error issue

[paper saddle]

help

[untold forge]

your average doesn't round up

[hasty tide]

Hello there is a bug that I couldn't talk to the bot for side mission ( the mission was to talk the bot) and i reported it to help center and it says i should try re- accept the misson.
But I can't find a button to cancel the misson( I can only hide it)
If there is someone who can solve this, plz help me.
How do I cancel the side mission and re- accept it?

[untold forge]

terminal -> missions -> find the mission in question, thats where the cancel button should be if it's there

[pale mural]

what is the device model ?

[pale mural]

what is the pc spec ?

[pale mural]

is that on mobile device ? try switching wifi network or use your mobile data.
make sure to close the game , and restart your device 1st.

[pale mural]

do you have 3rd party app firewall or antivirus ?
if yes, will need to add exclusion for the whole game folder into said antivirus and also allow the app through said 3rd party app firewall.
else, do a firewall rule reset ( make sure to write down any custom rule which was made before ).
and then try using google / cloudflare dns, 1.1.1.1 / 8.8.8.8 at network adapter setting.
a modem restart can also help so the isp can give you fresh / better ip.

[pale mural]

what is the device model ?

[tepid gate]

i somehow killed nanyin before the actual fight and now no one is showing? is the main quest bricked..? 💀 i tried leaving the domain and rejoining but still nope

restarted the game as well but still nope

[pale mural]

exit the instance and try switching channel.... maybe that can help, else you will need to file this at #1007842564726075432 and ask support for help [e-mail]

[tepid gate]

yea tried switching and still nope, enemy not even loading 😔

[tepid gate]

Temporarily solved on my own - It seems the issue is cause of miscommunication between our PC client and server. I had this game installed on my other device, there the enemy loaded properly and was able to progress. I assume the other option if no secondary device would be reinstall the whole game to solve this issue 💀

[pale mural]

that would be cache issue rather full reinstall, unless it is on mobile.
interesting, thought bug like this is locked to character progression rather cache file.

[tepid gate]

oh then that and no it was on PC

[radiant edge]

Just of curiosity, since we're talking about the PC client here, and swapping to mobile worked. Did you run an integrity check of the files / a verification from the launcher, Steam, or Epic?

But yes, I suspect that you're right in your assessment that a reinstall may do the trick.

There might be something off files wise on your install. Could also be something network related to just that machine, though that seems less likely. {unless you were on mobile data when things worked}

[paper saddle]

@slender epoch

[slender epoch]

Omg,,,,,,

Reinstalled still same?

[paper saddle]

yep

[slender epoch]

Your device meets requirements?

[paper saddle]

yep i think so