technical-help

[wispy solstice]

no

this doesnt show up at all

this means my chracter isnt in my email for some reason right?

[celest hedge]

Click the server name then it will show the screenshot Alex gave

[gentle geyser]

Very likely. You're logged into the client via Email/PW and not through 3rd party, correct?

[wispy solstice]

I am logged in google

[gentle geyser]

Try logging into the client via Email.

[wispy solstice]

(at least that is what it is supposed to be logged in)

[wispy solstice]

I tried that he asks for a password that I do not remember or know

I tried my usual passwords didnt work

[gentle geyser]

Do the usual password reset and follow the instructions.

[wispy solstice]

and then I got scared of changing password and deleting my old account or something

thats when I went to "help me" tab

and found the retrieve account tab

went there and it asked my uid

then asked the account creation date

and it only gave me two years

2023 and 2024

my account was created in 2022

thats when I panicked

[gentle geyser]

@wispy solstice You just need to logout of your client, go to the login field and click "Forgot Password", put in your email you tried logging in with and send email. Follow the instructions in your email.

[wispy solstice]

okay (I thought maybe because of this 2022 thing there was something wrong with my acc so I figured I should ask first) (sorry I dont wanna bother u, I am just scared)

[wispy solstice]

(also my games email is a g mail so I figured it wouldnt work out reseting the password since I already got inside of it by using google and didnt found my acc?...)

cause like, I was randomming choosing servers looking for my mc

on this screen

wouldnt reset password just bring me back to this screen?

(please dont be mad

(u can also say just do this reset thing please and no need to elaborate

[gentle geyser]

As i previously mentioned, email logins (including @gmail.com) are separate accounts from other 3rd party logins. For example: You can login via email with your gmail and login via 3rd party such as Google and you can have two different accounts with the same email.

[wispy solstice]

I think I understand now

(english is not my mother tongue

[wispy solstice]

the fact that this doesn't have an "characters owned" means that on google (I believe u called it third party ) my account doesnt existis at all, so it has to be else where, witch might be the logging throw the game

through*

[gentle geyser]

Yes. Only other place where your characters are stored is possibly via email login, not 3rd party logins.

[wispy solstice]

okkie

Imma do that (shaking
then I come back with results (wish me luck

(sorry to bother ya

[gentle geyser]

@wispy solstice After you send the email, you'll get a code. Use that code and you'll be able to change your password. Afterwards, login with your email and new password.

[wispy solstice]

omgd it worked

[gentle geyser]

[wispy solstice]

no I mean

like

I use random variations of my password

I got my old password right

and my chracter showed up

[gentle geyser]

So, case closed. You good now?

[wispy solstice]

(is there a way that I can make Google account and in game account be the same account?)

[wispy solstice]

I am still shaking though it's like the card haven't dropped yet

I thought if I tried that, it would create another account from scratch, like it would delete my old acc

I dont know why I thought that would happen it is probably just panic speaking

I am emotionally overwhelmed and strange today, gosh I am so sorry Alex

and thank u very much

I am sure u got something better to do with your time

[radiant edge]

It's possible to bind a sign-in method that's never been used to a game-account associated with another sign-in method {two sign-in methods on a single game-account}. However, not after the game has been fired up and a new game-account generated / associated with it {the desired sign-in method to be linked}.

That's a bit of word soup, so hopefully that makes sense as worded.

[wispy solstice]

I think I understand

[gentle geyser]

No problem!

[wispy solstice]

I dont think I created a new account on it because it was still on this screen

like, there is no "characters owned" tab

I didn't do any tutorials I just got in, realized it was giving me tutorials and left before placing a name

[radiant edge]

If you attempted to enter a server, generally an account will be associated, even if that character was never named / created.

e.g, at this point if you want to use that sign-in method, you'd need to #game-support and explain the situation / ask for help.

[wispy solstice]

then I came back and it was still on that screen, no characters what ever

[wispy solstice]

so they will delete these "accounts" that aren't even accounts and then I can safely logging without going mad?

[radiant edge]

Can always try to make the binding- nothing bad will happen if there's already a game-account bound.

[wispy solstice]

that sounds like a better option lmao

can u teach me how to ?

[radiant edge]

Of course, this actually does cause a lot of confusion in order of operations. {of which account to sign-in on}

-- You first want to sign-in to your main game-account {via the launcher}. (meaning, the sign-in that has your game-characters associated with it)
-- Then, from the Launcher, open the "Account Center". This is done by clicking on your displayed sign-in name in the upper right corner of the launcher (next to what looks like an 'arrow').
-- From the Account Center, select "Bind Account".
-- Scroll down to the sign-in type that you wish to bind, and click on the "BIND" button over to the right of such.

In the screenshot above, I've shown Epic Games as the bound method. You would choose whatever you wish here, such as "Google".

One sign-in of each type can be associated to a game-account.

[wispy solstice]

U lost me on launcher

(I am on cellphone lmao

[radiant edge]

Gotcha.

If on Mobile, this is done ingame through Settings -> Compliance.

e.g, disregard the launcher bit, and log into the game like normal. Then, open the ingame settings, and select "Compliance" from the left side.

[wispy solstice]

(I used to think compliance and complaine were the same thing, that's not important but it's kinda funny and I wanted to share)

[radiant edge]

Anyway, the rest of the process is much the same from there on.

[radiant edge]

Honestly, a lot of people don't think to look under that menu. {per where to find binding another sign-in method}

[wispy solstice]

This what I think u said, u tell me if I got it right:

• Log into chracter acc
• Settings > Compliance
• (it should be intuitive from here)

[wispy solstice]

I didn't think that would ever create two accounts because in my head makes no sense

[radiant edge]

Correct, that's it. And, lastly if you run into problems (which you may due to an account being generated) -- reach out to Customer Support for assistance past that point if you don't want to use another sign-in. [e.g, if you want specifically an email that was already bound to a new account]

[wispy solstice]

that's why we all get so lost

[wispy solstice]

I'll try and I ll tell u my findings

[pale mural]

#gameplay-help or #standard-chat

Ps ? well that's different matter.
this discord is for pc/mobile version.
both are managed by different publisher.
iirc ps had server merge, players don't actually lose progress but their server name changed.
best recommendation is to try to log into all server under the region to find where is your character.
i.e, your region is america, under it is 10 server, well, try to log into each one to find where is your chracter.

[placid leaf]

I played the game for a month or two when it first came out and quit. Now I wanted to continue again, but when I log in to my account, it starts from scratch. Why is all your progress gone?

[pale mural]

after closing news annoucnement window, make sure to click on server name top of enter button.
that will bring server selection along with where is your old character.
although a bit of warning since you're a returnee, check your character progress, make sure it won't bugged by go to vera quest.
if it is bugged, have to restart or wait for support to help you which can take months.
that bug only effect returnee who haven't reach vera by the time fast forward story implemented.

[placid leaf]

Is there a situation where your progress will be deleted because you haven't logged in for a long time?

[pale mural]

no, they won't delete anything unless requested.
which is only available for account deletion rather character deletion.

[placid leaf]

Then why does it start from scratch? I entered my e-mail address and found the server I used to play on and selected it, but it still starts from scratch from the menu at the top where you can select male and female main characters.

[pale mural]

is this playstation version ?

[placid leaf]

No mobile

[placid leaf]

I'm playing from my phone

[pale mural]

what was your earlier login method ? way before returning ? also a google playstore ?

[placid leaf]

Google email

[pale mural]

your case is more likely a wrong attempt to bind account toward another login method and eneded up with 2 accounts.
if your very early login method is a simple enter username password without using google playstore login at the mobile interface version, then the current attempt should also enter username password rather auto log using google playstore.
because if login through google playstore, you ended up with 2 accounts.
ask support [e-mail] for more details about your older account.

[placid leaf]

I logged out of my account and logged in to the same account in the same way, and everything arrived. How can there really be two such accounts on the same email?

Thank you very much

Can I delete the second created account?

Anyway, let's not delete it, it would be bad if my main account was accidentally lost.

[pale mural]

hopefully not, and support can find out what is actually happened on your end.....
check your email mail box incase there was email from tof, it is related to this : https://www.toweroffantasy-global.com/news-detail.html?father_content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a&content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a

[amber iron]

Help please to recover my account

[pale mural]

you're on ps, have to ask that at ps dicord, pc and ps are handled by different publisher.
pc customer support won't be able to help you.

[amber iron]

That's my account

idk it not let me pick it up

[amber iron]

Im on Playstation 4

[amber iron]

i was trying to press my account to come back

is not let me

[pale mural]

i already dm you ps discord server link, you'll need to ask there.

[vital oriole]

when i try to open the game it keeps crashing

[vernal karma]

the codes arent working

[wary shuttle]

what codes?

[lucid wasp]

Hi I have a real problem. I didnt unlocked the construction mode in artificial island while I'm lvl 63 and I finished the quest with the journals....

[vernal karma]

all the codes in #tof-codes

[nova ferry]

I received the message Network Connection Failed on both PC and Ipad. Can’t log into TOF official website either. Internet is fine and all

[hidden peak]

anyone know how to change level infinite pass email? i can bind/unbind others link acc but cant change email/unbind level infinite pass

[real junco]

Have you tried checking in the Casual tab? If you've done everything necessary to unlock it, should be there, first option

[wary shuttle]

Are you on pc/mobile?

[hasty tide]

This might be a stupid question, and idk if this is the right channel but I tried logging into my account on my phone (When I play on PC) my PC is about to break and is on it's last legs. But when I go to log into my phone, it tries to make me start a whole new game. Even though I used the same login stuff.

Is it not possible?? If my PC breaks, is there no way to save my stuff? I just got a 5 star too. I'm like very new to the game so

[real junco]

Check the server selection, it should show you all servers that you have a character on. Most likely you were given a default server

[hasty tide]

Well, I checked the server I was playin on, it was the same as the one I got on my PC. My issue, is when I use the same account, it takes me to the opening cutscene and I'm scared if I do it, I'll be started over? idk I even binded my account like what google says

[real junco]

You did this??

If the login method is the same, should be able to find it

[hasty tide]

Yea, like the server was the same as the one I am using on pc. Idk what I am doin wrong xd

Oooh I got it thank god. Took a bit to figure out. Loggin in though my google seemed to have been my issue. Thank you btw!

[real junco]

Great, it's wonderful that you managed to find it! Have fun ^^

[hasty tide]

Thank you!

[vernal karma]

Console

I play on ps5

[real junco]

This discord is for pc/ Mobile. All the codes here are just for that..

[twin topaz]

Dayum that sucks for playstation players tho....

[wary shuttle]

Yeah, our codes only for PC and mobile

[mental silo]

@spark ocean ask here. post your video

[iron current]

can i ask is there a fix i just downloaded the game and it keeps crashing after i launched it i dont even get to see the loading screen i tried reinstalling and tried the steam version too i play on pc btw

[open orchid]

Hi could someone help me? I run my game through steam, and when I launch it, it gives me a black screen and does nothing. The game doesn't even load. I've never had that happen before. I'm on PC by the way.

[prime relic]

hey guys i've been trying to play the game for days now i've tried everything but i always get this :

[noble arch]

Is my android display text meant to be like that

[vernal karma]

There is no codes for console?

[rancid inlet]

i found the tof Chinese version can i play on that version ?

[undone lagoon]

So ive been trying to log back into my account but all the worlds are now just named America etc. I was on Lunalite. Do I need to contact support or just look through each server for my character?

[prime relic]

any help for this i've been trying for two days , everything i could find and i can't get it to work

[lilac jackal]

is tower of fantasy cross sync between pc and ps5?

[radiant edge]

Unfortunately there's region restrictions between those areas of the world that can play Global, and the CN release of Tower of Fantasy. We cannot discuss circumventing any region restrictions. Or put another way -- unless you reside in China, you cannot play the CN version of the game.

[radiant edge]

Since this has been for two days, I presume that you've already restarted the machine / device during that time -- usually that'd do the trick in that it'd imply the launcher and client {or just client on mobile} were fully closed. Could you enumerate what you've tried so far?

[radiant edge]

If you wait roughly 120-seconds, does the black-screen (game window) eventually close? If not -- possible that I could get a copy of just the most recent engine log {"Hotta.log"} from %USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Logs\? {via DM's}

Should the game eventually close (watchdog timeout on the rendering thread), then the most recent crashdump folder from "Crashes" would be even better than that engine log.

Update: Caused by VoiceMeeter.

[radiant edge]

Since this Discord is for Tower of Fantasy Global, anything that has to do with the console version of the game won't be listed here. There's no overlap of codes between the two separate publishers' releases.

[vernal karma]

This is the only official server i see so there is only codes for console?

[radiant edge]

I can (over DM's) direct you over to the Discord for the PlayStation variant of the game. You'd have better luck finding what you're seeking over there.

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
-- If those dump folders exist {which they likely will based on how far you're getting}, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

Note: Assuming that you're at least getting a game-window (even if for a split second).

Update: OpenCL missing- {damaged Display Drivers}

[prime relic]

i did many times and it still won't work for some reason

i've tried a lot of things but i just can't seem to get it to work

i've tried reinstaling the game / launcher , opening it in administrator

creating a new acc

i can't even get to the server selection

[radiant edge]

Have you attempted flushing the contents of the following three directories? :

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

[prime relic]

idk if it's relevant but the first server i can see is estrela i know it's an old server

i've tried for the last two but not the first one

[radiant edge]

Please also wipe the contents of the Hotta folder in that case.

[prime relic]

so i reinstall the game after wiping those three ?

[radiant edge]

The last two pertain to the launcher, yet the launchers drop credentials forwarded to the game client into first.

[radiant edge]

Shouldn't need to reinstall the game, just wipe the contents. Contents will be regenerated on re-running the launcher and game client.

[prime relic]

that's explain why i still get estrela recommended to me on first launch even on new acc after reinstalling everything

[radiant edge]

Launcher and Client need to be fully closed of course before attempting this-

So double check the system tray for the launcher, e.g.

{don't want anything open that may re-write a file or hold a file}

[prime relic]

ok it works

[radiant edge]

Fantastic.

Just a persisted case of login credentials then.

[prime relic]

xD i've been on this for two days

almost had it just didn't know they was a folder in local

[radiant edge]

Of course the launcher is supposed to flush that data, yet I've seen a few instances where it's held onto for whatever reason (rights wise).

[prime relic]

thanks so much man !

yea

[pale mural]

No, sadly both publisher have their own server.
And they don't have partnership/agreemen to allow player do data transfer.

[pale mural]

You are on PS ? post server merge their server condition is awkward.
Try to enter all server under your region to see where is your old character.
For further detail ask that at ps discord.

[pale mural]

if you want to change your basic email, have to ask support : [e-mail]

[undone lagoon]

Oki, thanks!

[pale mural]

@open orchid Make sure both OS and gpu driver is up to date.
If you have any other antivirus outside windows defender, have to add whole folder into its exclusion -> restart pc -> do a game file repar via its launcher or steam verify if using steam.
If still crashing, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
Zip and dm them to mod @radiant edge , mod will respond about your crashing. ( hopefully only os or driver faulty )

[pale mural]

Restart your modem / router or test with another isp like using your mobile data.
But if that still continue for more then a day, contact : [e-mail] in case your login status somehow stucked and prevent you from re-login.

[vernal karma]

Okay because im a huge fan of the game and loving it so far i want to be able to explore my options

[hidden peak]

thank you so much I already contacted them but it seems they cannot help if i want to change my email, just reply them earlier this night to asked if theres some other way

[minor oxide]

I just installed yesterday and Everytime I get into a server it disconnects within 5 minutes of me joining with the message "Unable to connect to the server. Keep trying?" It kicks me out after trying twice, anyone know how to fix?

[somber atlas]

Why isnt this getting completed no matter how many times its beeen done?
from the start of the this patch i have done both previous season oow till last floor and this season till floor 7 but stil this showing as not accepted, i made sure to even claim the rewards and whatnot, still this is showing need help
i restarted the game, cleared cache, repaired launcher and whatnot but still stuck

[drifting elbow]

My name suddenly had an extra "#i" when I returned, what can I do to remove it?

[drifting elbow]

Please help me with this issue

[real junco]

Not sure if it's fixable. Means someone else has the same name and their account was prioritised when the server merge happened

[noble arch]

When I boot up my phone it boot interegrity not found

But I can boot the phone just fine

[hasty tide]

i cant purchase anything, the steam overlay does not come up in game. and yes i have it enabled for the game

[noble arch]

@radiant edge what do I do if this pops up on my phone when i try and boot into android

I was playing tof when that happened

Please help

[mental silo]

try to Volume Down+Power for 3s

[noble arch]

Galaxy s21

[mental silo]

work?

[noble arch]

Yep

On my homescreen now

[pale mural]

duplicate name during server merge.
those who created earlier or at younger server age gets priority to keep the name.
considering i as your extra alphabet, you are the 10th.
IIRC there is an item to change name at shop, either cost tanium or dc.
and yes, you have to pay for it, the dev promise to fix this stuff is just an old forgotten promise.

[pale mural]

pc or mobile ?

[radiant edge]

Being that you have the overlay enabled in Steam {globally}, and for the game itself -- the next question would be if you've already tried the workarounds listed in the following pin:

#technical-help message

In jist, usually this is a behavior between Steam (not elevated), an elevated game process based on UE4 / UE5, and how Steam's Overlay injector functions when HAGS is active with display drivers.

If those options still yield no overlay, then please try hitting SHIFT + TAB (the default overlay hotkey) and see if the overlay pops up. (if it's explicitly with the CashShop interactions)

[hasty tide]

Good evening, I wanted to report this because I've been trying to enter the game for about 30 minutes, and it doesn't let me access after completing the tutorial. It kicks me out, as you can see in the video below. I'm trying to log in with my mobile internet, and my device is an iPhone 11.

[mental silo]

try to login and complete the tutorial with pc first. if it success, it prob iphone issue again

[hasty tide]

Alright I'll try that method thx

[hasty tide]

i already found it myself lol, searched "steam overlay" in past messages and started scrolling (it fixed it ty)

[fast peak]

hi guys i have a question and im kinda confused about something in game...if you choose a region say SEA then choose a server like a server named "A" and you have a friend that is in SEA region but his server is server "B" can i still play with him or no? i dont get that like even tho were in the same region do we need to be in the same server to play together?!??

[radiant edge]

Initially it was the case that two players needed to be in the same sub-server under a given region, yet that's not the case today. Tower of Fantasy Global effectively merged together the servers under each region into a unified mega-server.

You can think of it analogy wise like having many doors that lead to the same room.

As long as you're within the same server region with your friend, you should be able to see them ingame, party, and play together.

[fast peak]

but its still like SEA to SEA only right it cant be like SEA to EUROPE?

[radiant edge]

Correct, cross datacenter / region play is not possible.

Within a region, any selected world is fine.

[fast peak]

ohh okey thx

[somber atlas]

still isntworking

[verbal sandal]

Hi, I have the same problem(

[somber atlas]

@near raven also had the same problem i believe a few days ago

i cant claim the free dc for doing these usual tasks since the thing is bugged and is not counting oow completion

version tasklist ends in today...

if this bug isnt fixed, then unclaimed 300dc goes down the drain..(pretty sure the we wont get compensated for this since not everyone is facing the bug )

[verbal sandal]

Do you also play on EU?

[somber atlas]

[drifting elbow]

Aw man that stinks
I hope it only costs DC

[drifting elbow]

Where can I buy the name changer?

[real junco]

Shop, then... HOT? I think that's it

[pale mural]

identity update card

[drifting elbow]

Sankkyu 🥺💖

[fast peak]

just started playing tof is it important on what weapons i should invest? like weapon comps? cuz I heard its important that in the early stages you should have a plan on what weapons to pull and what team to make so that you wont waste resources?what should i go for? also in the ssr choice box what should i get T_T i was planning a support like absolute zero but i think i need a good dps on the early game T_T help pls

[modest prairie]

hello everyone, can anyone help me with this ? (login exception, exiting the game now) i wanted to comeback to the game after a few months break but this keeps popping up....

[noble arch]

@radiant edge is samsung diagnostics meant to say that

That was saying that after I updated to android 14

[twin topaz]

Hey there are three consoles codes available, do u still want it?

[vernal karma]

?

[radiant edge]

The link was sent to your DM's some time ago.

[radiant edge]

I'm not familiar with Samsung's Diagnostics software. Can't comment as any authority there. That said, when in doubt it'd be a good idea to ask your carrier, and or to perform a factory reset of the device.

[vernal karma]

Thank you 🙏

My bad for not seeing it

[radiant edge]

Which launcher are you using? (Steam, Standalone)

For a start, try closing the launcher and game-client completely, then wiping (deleting) the contents of the following folders:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Start back up the launcher thereafter, re sign-in, and see if the issue persists on launching the game.

If you're using login persistence and were "not" asked to sign back into the game after the time that's elapsed, simply signing out completely, closing the launcher, and signing back in -- will also probably do the trick.

[modest prairie]

Thank you !!! this worked like a charm

[wary shuttle]

[loud nova]

I'm having problems with bug textures, what is the solution to this problem?

[pale mural]

what is the device ? if pc, what is the cpu / gpu / ram size ?
if mobile, what is the model ?

[loud nova]

I tested restarting the game, changing the resolution and graphics, but the problem continues.

[pale mural]

yeah well, what is the device and specification ? need more info

[loud nova]

I7 3540m
Intel HD Graphics 4000
7GB RAM
1GB VRam
( Notebook )

This Notebook supports Genshin Impact, I don't understand why it has problems with Tower of Fantasy

[pale mural]

well, that explain a lot, very old laptop and hardware spec.
this game require dedicated gpu rather using onboard unless the onboard is from ryzen stuff.
also your RAM is split between vram and standard operation.
comparing this thing to genshin is a common mistake.

[loud nova]

thanks for the explanation

[pale mural]

enlarging vitual memory might reduce the effect, but not guarantee on heavier map ( you are still new and at place where the map is 'light' )
if the laptop still using hdd, switching it to ssd can improve things as well, but the main issue is lack of RAM and dedicated gpu.

[loud nova]

I use SSD

I use 15GB of virtual memory

[pale mural]

For now you can try to delete contents of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam
and then set game to use directx -> launcher -> top right menu -> dropdown -> system -> change to dx11

then start the game normally, make sure to click server selection to find your character.
might help, a bit, but the primary problem remain, lack of dedicated gpu and RAM size.

[loud nova]

Ok

[pale mural]

#gameplay-help

[cosmic dome]

is it normal that the download gets stucked

[pale mural]

if it continue again after idling for 15 min or less, that still 'normal'.
else no, something is definitely wrong, is the game drive using SSD or HDD.
if HDD, recommend to defrag it 1st, even with 1% defrag report.

else you might want to bind your account to steam and download /update from steam instead

[coarse river]

my download updates always stuck at 5% or 8% and even gets restart/reset every time it reach 12% when i pause/resume the download, how to fix it?

[pulsar shale]

i got the same problem

[worthy blade]

same here I was thinking it was just me

[pulsar shale]

reassured not to be alone

[worthy blade]

we just wait for a response then

[pulsar shale]

yea

[coarse river]

i restart the download, but now i just wait instead when it got stuck, then after like 15mins+ , the download progress resume

[pulsar shale]

i have restart the dl, the launcher, disconnect reconnect, restart my computer and it again stuck

[worthy blade]

it sends you back a GB and still gets stuck on 2.1 or 2GB

so there’s no reason to do it

you will still have the same problem

[coarse river]

yeah same problem, stuck at 2gb+ , then i just wait , for me it took like 30mins+ , then the download progress continue

[worthy blade]

that’s it?

[coarse river]

yeah i did it too, it just didnt fix it, until i just let it stuck and waiting xD

[coarse river]

yeah, at least for me xD

it works

[worthy blade]

it gets stuck on 2GB and you only had wait a bit?

[coarse river]

yep

[worthy blade]

I will try it

[pulsar shale]

same go try

[coarse river]

hope it works for you guys

[hard garnet]

How many gb for mobile?

[worthy blade]

it worked Ty

[coarse river]

ayee nicee

[pulsar shale]

same thanks!

[coarse river]

nicee

[atomic pebble]

im pressing to enter the game in the server screen, it starts loading, but i keep going back to the server screen every time, anyone know about this bug? TT-TT

[marsh plover]

Welll...Can I consider this a gift? Now I don't have to play Tof.. Or just can't?
The installation just froze
Restarted the launcher, stopped and started the update again, rebooted the PC

[worthy blade]

give it some time

like 30 minutes

then it will work normally

[marsh plover]

I've already given about an hour

[worthy blade]

not sure to do there

[empty rover]

same problem here

[shadow lark]

Game not launching for anyone else?

[radiant edge]

Whenever you say that you press the launch button, nothing happens, and Steam closes the game -- is there a game-window displayed? (even if for a split second)

[shadow lark]

No, i press launch, then the launcher closes and steam acts like the game is about to launch as usual, then the launcher flashes on screen again for about a second then steam stops thrying to launch the game

[radiant edge]

Game been ran on that machine before? Is this something specific that happened after the last update? Any recent changes to the system otherwise?

[shadow lark]

The game has always been run on this system. I was just on like 8 hours ago. It's something that just happened after it updated

[radiant edge]

Gotcha, for a start try a reboot of the machine followed by closing Steam (if it's set to auto launch), then wiping the contents of the following two paths:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Fire Steam back up, start the game, then check under "%USERPROFILE%\AppData\Local\Hotta\" and let me know what's listed in there.

The hope is that you're going to find more than "intl_auth.txt" and "29093" (folder).

Depending what you find, we'll go from there.

[radiant edge]

and @empty rover

-- Is this a problem that specifically started after the latest update and not prior?

[radiant edge]

Whenever the prompt states "installing", have you taken a look under the Windows Task-Manager at disk activity / CPU activity? I've encountered situations like this a few times with folks on here where it's a preemptive sign of a failing drive. The installation process (updating pak files) involves "a-lot" of disk IO / writes, as the contents of the large paks are shifted over as data is inserted.

If there's activity, it might finish eventually. If not, please let me know. Probably the next step would be checking that your disks are OK and that nothing else is going on with the machine causing abnormally slow writes.

[shadow lark]

@radiant edge The game is reinstalling rn. If it doesnt work again after it's done i'll try the paths. Before i started the reinstall I did try a reboot of the machine and steam, verifying integrity etc. but none of that woeked

[radiant edge]

Yep, just be aware that a reinstall will not wipe the contents of those folders.

So we'd want to clear out any persistence just incase.

[shadow lark]

Ah then i'll check it now

[radiant edge]

It's safe to wipe those folders during the reinstallation.

They're populated on execution of the launcher and game client respectively.

[shadow lark]

Should i just delete the entire tof_launcher_steam folder?

[radiant edge]

You can wipe the folder itself, or just delete its contents. If the folder doesn't exist, it'll be created on startup.

[shadow lark]

This is what it's looking like. So i have more than the auth and 29093

[radiant edge]

More was hoping for the creation of Saved_Steam.

This is the contents of the folder after the attempted install and wipe? {after one launch attempt}

[shadow lark]

No, it's the contents of the existing folder. The game hasnt reinstalled yet and this is the folder from when i tried to launch it before starting that

[radiant edge]

Interesting. I'll admit that I've not attempted an uninstall recently. I wonder if the uninstall process does some cleanup now.

Generally the contents of the Saved folders (containing logs, dumps, etc) are persisted.

You mentioned that the machine has run the game prior, so I'd have expected to find more in there.

[shadow lark]

Theres a bunch more in the actual 29093 folder

[radiant edge]

Could you show the contents of that one then? Just incase the folder structure that I see doesn't match your end.

"or" Search your folders for "Saved_Steam".

Normally you'd find a: %USERPROFILE%\AppData\Local\Hotta\Saved_Steam\

[radiant edge]

Shot you a DM.

Resolved: Corrupt game install.

[errant bobcat]

from day 1 i'm still getting this crap rolls. there should be some issue, wasting the data repeaters that can't be used in a more that 5 on more stats at same time. they have to solve this shit. really, from day 1 still getting these full spreaded rolls, it's not fair. and we reached the 3.6. no respect for the time spent in this game

[dusky pasture]

this update size is too much

[candid ginkgo]

does anybody know why the update is so big on disk?

or did steam just reinstall the game

[radiant edge]

The downloaded assets are a patch to the existing large pak files (archives that contain the game's content). Whenever the patch is applied, a large amount of existing data is "offset" or moved on the disk, which is counted towards the update size {total writes}.

Put another way, the size of your game folder will increase much less than Steam might lead you to believe.

It's just counting the modified total data / bytes written.

[dense prairie]

@radiant edge i am having the same problem as @soya but i don't play it on steam

[radiant edge]

Standalone Launcher / Windows [PC] client?

[dense prairie]

yep

[radiant edge]

And already performed a verify of the game's files?

Seeing alot of people send crashdumps that show corruption.

[dense prairie]

i click repair on the launcher and nothing happen

how do i even verify it tough? never have this happened before so i am kinda clueless on what to do

[radiant edge]

Will shoot you a DM. Would like to start by figuring out a bit more of what you're running on.

Resolved: Game assets had been tampered with, and install was not 'stock'.

[dense prairie]

alright

[radiant edge]

A launcher repair would verify hashes for each of the game's files and re-acquire them as needed. If no damage was found, the game is likely intact.

Where do you hail from regionally? (alright to send this through DM's if you want it kept private)

Any custom third-party firewall software installed on your machine? OR, AntiVirus that might contain such.

Generally speaking this is a connection problem and should be troubleshooted as such. e.g, it'd be a good idea to reset all Internet Equipment (Modem, Router, CPE).

Original Firewall meaning Windows Defender + Windows Firewall?

Do you have any other devices that you can try the game on? For instance, a phone, tablet, or otherwise.

If another device has the same symptoms on the same network -- that makes it very likely that this isn't isolated to your machine / is indeed the connection.

Other way to go about this would be if you can try Cellular Tethering on your PC.

If that works, you'd know it's specific to your ISP or the hardware involved.

Basically just trying to narrow things down.

If you can find that it's specific to your ISP, then the next step would be likely reporting the problem to them, along with a ticket as described in #game-support .

-- In the ticket, you'd want to provide as much as you can on your connection / where you're connecting from, and what you're seeing.

Also, while you restarted your PC -- do make sure that all Internet Equipment has been reset if that wasn't done too.

Sometimes consumer routers have firmware bugs / can get into odd states where UDP traffic isn't forwarded.

[teal turret]

Can someone help me? My game's not updating...

Download just stops suddenly and doesn't resume unless I pause and start again and when I do that I have to start from 10% again

[radiant edge]

Have you attempted restarting all Internet Equipment? {CPE, Modem / Router} If not, that'd be the first thing to try along with a wired connection -- if that's possible.

[teal turret]

Connection is good and all... It downloads fine for some time and then after reaching 11% it stops

[radiant edge]

Is there any specific amount of time before the stall? For instance, 5 / 10 minutes.

{common state table timeouts}

[teal turret]

At first I found that there was not enough space on that disk so I moved it to another disk

But same thing is happening

[radiant edge]

Always halting at the same duration and time into the download?

[teal turret]

Kinda

Also the update shows 25gb but the other thing is showing 60

[formal current]

Hello I finished the 1st chapter of the story and I cant see my wanderers log. Is it a bug , what should I do?

[radiant edge]

I couldn't comment on this one. You might have better luck asking in the other help sections. The Wanderer's log opens on my end, yet I do not recall the point in the story that it becomes available.

[formal current]

k ty answering

[teal turret]

If I pause download and resume then it starts at like 900mb again

[radiant edge]

How long roughly have you given the launcher before pausing and resuming? {before declaring it hung}

[teal turret]

Like 10-15 mins

[radiant edge]

Possibly sufficient, yet I'd suggest looking in the Task-Manager (within Windows) for signs of life, just incase it's actually doing something.

If router hasn't been reset (apologies for repeating that part), that may help too. Buggy router firmware is a common cause of this.

[teal turret]

It says the ToF launcher is using like 80-90mbps

But the download is still not progressing

[radiant edge]

Long as Task-Manager shows life, I'd ignore what the launcher displays.

aka, the status may simply be in error / not updating properly.

[teal turret]

So it may be downloading but the launcher is not showing it?

[radiant edge]

Correct, seen a few reports of that from time to time.

Anyway, if Task-Manager says that the launcher is using the connection -- it indeed is.

[teal turret]

So if I wait enough then the game will finish update right

[radiant edge]

Even if the download status shows no activity on the launcher screen.

[radiant edge]

Quite possibly, yes.

[teal turret]

Aight thanks for the insight

[tight flint]

Need help! GAME DOWNLOAD was 70%!

and now for no dam reason started all over again im getting sick of this game

[dapper spade]

If I clicked over return, without selecting claim , is there a way to go back to this screen?

So I can click over the claim button

[bleak mirage]

why is it not loading? i dont have much time for this thing loading and i alr had few loadings stop before this

[bleak mirage]

uh..why is there noone helping?

[little lantern]

it can be files applying

so the donload goes to 0

give it time and it will move

happened to me today while updating

just take it slowly

[bleak mirage]

I closed the laucher and

now what

[pure fable]

i need a manual patch for the update

its not moving at all

it is stuck at 30%

[little lantern]

Thats weird for me it moved normally just frozen at some points

Do not close the update

If it take way too long maybe the launcher is corrupted

[proper fox]

im using a controller, is the button combo to use subskills changed? L2 + attack doesnt work anymore after the update

[hasty tide]

Can confirm, have the same issue

Fionas skill is not useable anymore at the mobile client with a controller (independent which controller)

[ripe mist]

anyone know why its still increasing the download size even though it should've been already downloaded?

should i just wait?

[little lantern]

wait

be patience it is okay

[ripe mist]

its 29gb now still 90% i js gotta wait?

[tough sluice]

i js reinstalled TOF because no matter what i did, it wouldn't go past 12%

i even went into the files and tried some stuff, but no luck

but reinstalling ended up working

[ripe mist]

that happened to me it continued after like 30 minutes but now im stuck at 90%

its not stuck not downloading its stuck downloading

[tough sluice]

i'm still confused to why it's doing that. i doubt any files are corrupted, and i'm pretty sure connection isn't much of an issue

[ripe mist]

idk what to do cuz i paused once when it was 50% and it got me back to 1gb

so i dont wanna pause again

[tough sluice]

i'd say either try and wait it out, or js try reinstalling tof again

[ripe mist]

it says 2 hrs to download..

okay now thats too much

[worthy blade]

you might have to reinstall it

[restive dragon]

Must be fixing some files... And what is you internet speed while DL the update?

[ripe mist]

it was 15-20mbps until 90% it went down to 2-3 and was stuck

its still stuck at 90 im just gonna renstall

reinstall

[spark sage]

hi a friend of mine has been having the "parental consent issue" and we've tried a buncha things any ideas?

anyone?

[spark sage]

Hellooooo?

Fair lmao I was just hoping anyone at all would respond so ty lol

[young warren]

any solutin to this? good ping but everywhere i tp i lost my weapons and relics, cant even do fists, let alone dashing, tried unstuck, got stuck on 90% or 99% loading screen, been quite a while since this issue actually dont know what happened, tried free vpn makes it worse
thanks

[pale mural]

is this on pc or mobile device ?
if pc, what is the spec ? cpu / gpu / ram size / and storage device for the game ( hdd/ssd )

[pale mural]

which login type is used when playing the game ?
steam / infinite pass / playstore / apple ?
that usually happened when the user set their birth date incorrectly, so the game client marked the user as under age.
on infinite pass, there was a verification required, probably said user chose wrong answer and ended up with that.

[spark sage]

Steam

[young warren]

pc, AMD Ryzen 5 1500X Quad-Core 3.50GHz, Radeon RX 480, 16gigs, hdd(3 disks of 2TBs and 1)
tof launcher, i guess its infinite pass

[pale mural]

check the user date of birth account info, see if it under.... 20 from current year.

[young warren]

sorry for quite late response

[spark sage]

The thing is he can't he can't even get past the launcher

[pale mural]

yep, hdd, same problem with mine.
it is not about lag, but failure to load asset.
check your disk with crystal disk info https://crystalmark.info/en/software/crystaldiskinfo/
you can dm the result to mod @radiant edge or post screenshot here ( make sure the result is using raw value rather hex ).
for now, run a checkdisk to the game and os drive :

• type cmd at windows search bar -> run as administrator
• type chkdsk c: /f -> that is for os, for game file, change c: with wherever your game files located, if D drive, change with d:
• usually the check require you to restart pc, so do it.
  defrag the hdd , even if the defrag value is 1%.

for now, current conclusion due to their unoptimized pak file, soon or later we both need to move into ssd......

[pale mural]

no, the steam user info, not the game, just steam

[spark sage]

Ok one moment

[pale mural]

there should be birth date somewhere at user info, not at front of my pc, so forgot where it was shown

[pale mural]

check your gpu driver too , in case there's new one

[young warren]

but my ssd is only 250gigs, and its alrd filled abt 60%...

91gigs left

[young warren]

ah its always updated, if not 1 version behind

[spark sage]

we lookin ill let ya know when we find it

[pale mural]

well, i don't have one, don't have plan to upgrade anything yet : /
it's just.... post starfield with its ssd as requirement ( meaning no ssd, cannot play ), more and more game will start to follow suit.
either the ssd is to make the load seamless or to balance with unoptimized coding like our current TOF : /

defragging your hdd can reduce the issue, but it will resurface or remain : /

[young warren]

ah, so its the coding, systems are in C which is ssd so prolly not gonna move it

[young warren]

welp

[pale mural]

yeah, but check your hdd with crystal disk info too.
crystal disk info will help to check your hdd overall health.

and don't defrag ssd, just don't.

[young warren]

it says 0% so meh

[pale mural]

https://www.ncesc.com/gaming-pedia/how-do-i-change-my-age-rating-on-steam/ try that, hopefully not outdated

[spark sage]

ill check that sorry for not responding still lookin

[pale mural]

getting an ssd is our only answer ._.

[spark sage]

this did not work

[pale mural]

at this point might as well use the standard client instead.
unless your friend was moving to steam because your friend was having problem with update bug. ( stopped at midway for long time before continue ) .

[spark sage]

Its this btw and he did play on client b4 but now he was wantin steam

[pale mural]

going to pin with mod, didn't remember about that credit card verification. @radiant edge

[spark sage]

also more context this is the ONLY thing it will let them do atm besides closing the launcher

[spark sage]

hes installing it on epic rn to see if it has the same issue but they would prefer to get theyre steam version working ill update here whether it works there or not

[latent pike]

Do yall got crashes on mobile?

Mine's goin crazy if i enter weapon demo mode or raids

[spark sage]

OK IT DOES THE SAME THING ON EPIC WE TRYING THE STANDALONE VERSION AGAIN

[pale mural]

what is the mobile device model ?

[latent pike]

Android 13, 8gb + 256gb snap dragon 700 series, and Adreno 618

I'm sarting to think 8gb is not enough with these kind of games

Textures go brrr even on weapon demos

Im on lowest game setting btw

[spark sage]

ok its doing this on Steam,Epic, and the standalone he straight up cannot get into the game every time its this ill stop bugging for now but i wanted to throw it out there

[pale mural]

8 GB RAM should be enough.
try checking with auto run app, you might want to start organizing numerous apps in your android, maybe on of them might impact the game performance.
if the device have display setting, try changing into UHD / HD / 1080 / etc, whatever available.

[pale mural]

from googling around, seem multiple time login and logout can bypass that screen, not sure if your friend will be able to bypass that by multiple logout and login.
most from google result was 10 times of login and logout.

[spark sage]

how can he logout?

[pale mural]

if no logout button at top right dropdown screen ( this is standard client btw ), force close using task manager.
as long as your friend didn't checkmark auto login.

if checkmarked, delete content of these folders :
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam

[spark sage]

we'll try that ill let ya know ty for the help so far btw

[pale mural]

not the exe, folder under appdata.
just copy paste the %USERPROFILE%\AppData\Roaming\tof_launcher\ or %USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam into file explorer address bar.
appdata folder is hidden by os default.
userprofile represent c:\users\ < your pc username >

[spark sage]

wait is it supposed to be %userprofile% or do i change that for em

they said it didnt find it

[pale mural]

can use %userprofile%, the os know which folder you want and automatically redirect you to the location.

[latent pike]

Cant keep them dead, some are persistent...

[spark sage]

he straight up cant find his appdata

[latent pike]

I'm thinkin of having another phone for work and then debloating this one

[pale mural]

should be the usual google / whatsapp / the phone manufacture which allowed to be auto run

[latent pike]

Playin games in 2024 cost so much 💵 , less 🎮 and more ☢️

Even consoles are starting to siphon 💵

[pale mural]

I agree with you

[spark sage]

where does he delete it from

[pale mural]

everything under \AppData\Roaming\tof_launcher\ or \AppData\Roaming\tof_launcher_Steam\
just sent the whole content into recycle bin and delete.
the game will auto create the content when being run again.

[spark sage]

ok so now that hes done that he signs in and out 10 times?

or more

[pale mural]

[spark sage]

what does that mean lmao

[pale mural]

delete the whole game launcher folder ( not the one at appdata ), just the launcher, keep the game file.
and then redownload launcher from official website and install it again.
if asked about game file, just point to existing game file.

[cedar tide]

Ive reset 10 times

nothing

[pale mural]

[spark sage]

tbh idk why you didnt message here sooner lmao

[pale mural]

hope mod can help you further.... maybe there's another trick to bypass that page.

[spark sage]

thanks for what help you gave i guess all we can do now is wait for the mod

[cedar tide]

Ill keep trying in the meantime thank you for the advice and the help

[summer nova]

game is lagging big time after update

[fossil wing]

guys
i can't dowload this game

[dapper river]

after updating tof yesterday, tof started to lag more than usual and dropping frames for no reason is there a fix?

[narrow wren]

u have to open that file

and download it on client

[nocturne osprey]

How much size does the game currently have?

Because it doesn't show up and I'm stuck here

And I'm pretty sure its way lower than my disk space

[silent arch]

i dont know where to ask since it really isnt a problem (yet) but @pale mural do you know what binding account does? i know its for security but that's it, that's the only thing i know. i was wondering if i can change my old email to a new one?

[narrow wren]

nah bro

yesterday i redownloaded the game

and guess what, it was over 67gb

[nocturne osprey]

welp I'll come back for another year, played this game since the start I'm just currently using a laptop gonna get a pc instead

[nocturne osprey]

and thank you for answering me much appreciated

[narrow wren]

dont mention it bro

[radiant edge]

Looks like you've already had the launcher folders flushed, reinstalled the launcher, and also mentioned that all three variants of the launcher were tried. Given each version of the launcher has its own separate paths on the drive for launcher cache and game-cache, odds are that they'll need to #game-support and have their account investigated.

e.g, it's unlikely to be on their device specifically {more likely on the account-side}. You could have them try another device (phone / tablet), yet the outcome will probably be the same just based on the description here.

[radiant edge]

Account binding associates another sign-in method to a game-account, providing you an extra method to access the account if {for whatever reason} you lose access to one of your sign-in methods.

Say that you were using an email service and the provider closed that account, your account was locked, or otherwise you just lost access (such as losing the device that you were using for TFA). If you had bound an alternate sign-in ahead of time, you could use this other method of login to still get into the game.

[silent arch]

so i can use that account that i just bound to log in to my old one. i see i see

[radiant edge]

Correct-

If there's any suspicion that you're going to lose access to an email, it'd be a good idea to bind another method to get into your game account. This would permit you to stay able to play while you went through support.

[silent arch]

I just sign in to the new account I bound in to the old one and it created a fresh account like the old one is not found.

[radiant edge]

This account was "bound" before you signed into it?

[silent arch]

Yes

[radiant edge]

If you check under the 'Bind Account' tab (on your main sign-in method, via the launcher), does it show that the alternate sign in is "bound" (BIND button dimmed)?

[silent arch]

Non that I can see of

[radiant edge]

Could you give me a detailed list of steps that you attempted during binding an account?

Also did you see a confirmation that the binding succeeded?

[silent arch]

Account center > bind account to Gmail > change password but I set it to the new account to receive the mail > account doesn't exist > creates an account in tof website > it suddenly worked > logged out > (check if someone replied to my message in discord) > tried to open it by using the new one > system wants me to create a tof account (was very confusedon why) > after that, user name is changed and if I'm correct, it created a new account instead of being a backup

[radiant edge]

Whenever you initially logged in, was this on your primary account first? {the one that has your game characters}

[silent arch]

I dont understand

[radiant edge]

I'll do a writeup then, one moment.

[radiant edge]

To bind a new sign-in method:

-- Sign-in via the launcher to your "primary" (existing) account.  e.g, use your original sign-in method as you normally would when accessing the game.
-- In the upper-right corner of the launcher, you'll see your account name displayed, with an "arrow" pointing down next to it.  Click on your name to reveal a dropdown menu, and select "Account Center".
-- From the Account Center, select "Bind Account".
-- Here you'll see a list of various sign-in method options.  To the right of each sign-in method that hasn't been bound, there will be a button that reads "BIND".
-- Click on "BIND" next to (for example) 'Google' to add an association to a Google Account.
-- Follow the on screen prompts and sign in to your Google Account.

The "BIND" button should change to "UNBIND", indicating that this sign-in method is now associated.

The user-name will actually change, that said, on the second bit.

For instance, if I sign in via "Google", it will show the associated Google Account name. Or, if I were to sign in via Steam, it would show my Steam Nickname.

The primary indicator of that binding was a success, is whether or not each account shows the other sign-in methods in the Bindings tab.

e.g:

[silent arch]

Ah yes, it did

[fossil wing]

llet me try

[fossil wing]

yo where file?

[narrow wren]

its the file u downloaded

[narrow wren]

it opened nothing?

[radiant edge]

Please try the following:

-- Download and install a copy of 7-Zip from https://www.7-zip.org/
-- Hold the right-mouse-button and drag on the miniloader executable, drop and release in an empty area.
-- Select 7-Zip dropdown context menu option, and choose to 'extract' the contents of "TofMiniLoader_official.wg.intl.exe"
-- Right-Click on 'tofMiniloader.exe', and select "Run as administrator".

In jist, what you're downloading is a self-extracting archive that unpacks itself into AppData\local\. After extraction, the above file is supposed to be executed automatically, yet -- for whatever reason that doesn't seem to be happening on your end.

Doing the job of the self extractor manually may get you past that, and get the launcher installed.

Haven't seen issues like this too frequent since the earlier days towards the initial release of ToF. Usually it's an issue with how your user-folders are structured, where the unpacked miniloader folder in \local\ is left empty.

Anyway, if that's what's going on -- and if you can get the Launcher installed, then the acquisition of the game tends to be smooth past that point.

[fossil wing]

tthank you so much, it work

[strong drum]

i need help, im trying to download the update but it stops after it reaches 2GB and when im trying to download it again it resets and starts from 1gb again..

[thin skiff]

Hello, I need some help please. I'm returning to this game after forever and starting over, I just reached Hykros and I can't find any missions continuing the story on Aesperia.

[snow ruin]

My games not launching. It only launches for a second then closes

[empty rover]

personally yes, i never had this problem before but its good now.
idk what was the problem, i tried to enter the game one more time (before giving up if it still didnt work) and it just worked this time

[high scroll]

I'm unable to collect the 500 dark crystals from this email. Every time I click claim all it keeps giving me that server overloaded message, and I'm not sure what to do about it.

[pale mural]

return to asperia map, open your top right UI ( paper icon on top of flag ), there should be quest selection, scroll down, see if you have continue or begin asperia quest.
or open terminal -> mission -> memories when at asperia map.
if those two are not available, just proceed with vera storyline, they should become available after certain progress.

[pale mural]

try to wait for 15 mins, it is a known bug and no idea what keep triggering it.
if remain stopped after 15 mins, might want to bind your account to steam and install steam version since steam have better download for patching and installation.
or you can try with deleting the launcher folder ( just launcher ) and reinstall the launcher from official website. ( download new one from official website )
another thing, if you are using hdd for game files, defrag it 1st even if the defrag report only 1%.

[pale mural]

what is the device ? pc / mobile ?
if pc what is pc spec, cpu/gpu/ram size ?
if mobile, what is the model ? iphone13, 12, ipad9, pixel series, etc

[pale mural]

complete logout from game and launcher.
restart your modem / router so isp can give you a fresh ip.
login again and try to claim it, if still fail, have to ask support : [e-mail], provide screenshot when the error message pop out.

[pale mural]

delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam

also delete :

• gpu shader cache
• directx shader cache
• steam shader cache if using steam

will have to set every in game setting again and find your old character at server selection.
make sure gpu driver and os up to date.
and no, don't try to change the .ini file under hotta folder, unless you know what you're doing and the result is good.

[high scroll]

I tried this, but unfortunately it didn't work. So I've emailed support. Thank you though.

[snow ruin]

pc

apparently it didnt close when i launched it from epic

its only closing on steam

[pale mural]

Do you have a 3rd party antivirus outside windows defender ?
if yes, add the whole game or steamapps folder into its exclusion, restart the pc, and do a file repair on steam installation.

[merry ferry]

hi can someone help me, tof cant launch

i click on lauch bottom and then doesnt launch

[autumn dust]

they said The Chance is up, Even I couldn't get this sh!t 😂 overrated event

[real junco]

It is, but you've done 12 pulls...only Super lucky players win that early. 80 for soft pity, or 120 flame gold to buy it from the store

[young warren]

does this ever happened to you?

[whole cypress]

hey, i wanna start Tower of Fantasy but idk where to download. does it make any differences if download the game on steam or the own client?

[proven geyser]

My Backpack is marked all the time, prob. because of the "New" marker on the outfit selector, but there is nothing new in the outfit selector so idk how to get rid of the marker

[ember sparrow]

dang it's happend again

[fading pier]

again ?

[severe needle]

I need help

I can't login on my old account in different servers

I always ended up in server login screen whenever I tried logging in

The servers were Uranus, Odyssey, and Osillron

[past rune]

??

[vagrant spire]

check the accessories under hair

and if that doesnt work check if the newly added outfits have a "new" thing on them, even tho u dont own them

[proven geyser]

yeah, checked both a few times already, there were two outfits with the new marker but it's gone now and the marker remains

[rare igloo]

Help how do I change the my country place

I accidentally press to fast and it put me in Afghanistan

I was trying to log in to an old account

I already tried deleting the data

[rare igloo]

Nevermind I got it thanks to live infinite pass ❤️

[wintry wharf]

Can I get help lol

[proven geyser]

No you can't

[wintry wharf]

Lmfao j got it

[timber swift]

Is the Facebook log in not working? I’ve been trying since I woke up at 1pm est and not letting me work.

[modern fossil]

need help

was doing mision in domian 9 when my game sudenly crashed mid cutseen then whenever i tried to log in it always crashes now

ok never mind

seems the restart of my pc fixed it

[pale mural]

yes, when failure to load other player texture happened.
when you're inviting other into your boss fight, make sure to watch boss hp.
if it won't budge at all, don't switch weapon, just keep using your weapon for normal attack.

are you on hdd ? if yes, you can try some of these while saving for an ssd.

• defrag even if defrag report is 1%
• do a chkdsk /f /r
• at game start, view every costume ( click each one of them ) in simulcara page and character page. This is somehow prepared a buffer for each model, will cost lost of RAM tough, fine if you have 16 GB RAM.

if you are already on ssd, use crystal disk info to check your ssd health. Specially the write / read error

[pale mural]

delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam

also delete :

• gpu shader cache ( google your model )
• directx shader cache ( windows disk clean up )
• steam shader cache if using steam ( remove checkmark and add checkmark again )

will have to set every in game setting again and find your old character at server selection.

[pale mural]

what is the issue ?

[wintry wharf]

Sorry it's a console issue so nvm

[pale mural]

If you can start from steam, it will be better, since steam have better file delivery for update / install.
plus better compression so your amount of download is smaller although its extration will take quite a while.
make sure to backup app manifest for the game tough, in case it ended up broken and you have to reinstall the game.
the appmanifest file have number 2064650 as file name under steamapps folder.

The main difference between the two is login type. Standard client is usually for inifnite pass login, steam is well, steam login.
both account can be bind toward each other, just make sure to do that correctly.
both lead to same server, tencent server.

[pale mural]

Unable to find character post merge ?
Try every server under your region. Post server merge, the server name become awkward.
You have to test every server under same region.
i.e tour region is America, test every server under America, so from America -1 to whatever, just login and logout from them, 1 by 1.

[wintry wharf]

It shows America 2 as owned when its supposed to be America 3.

Any way to fix that or can't?lol

Can I send pics here

@pale mural

[pale mural]

no, sadly, that's the publisher responsibility.
you need to test each server under America region 1 by 1.
ignore about info on where is your existing character.
you need to get verified at #rules

[timber swift]

I’m still getting this issue

[pale mural]

this login issue, best you can do is to contact support [e-mail]
once you can play again, suggest to bind your facebook login into other login method like google playstore / apple store / or play at pc using infinite pass.
number of facebook accident after launch is ..... 3 as far as i know, this is the 3rd.

[timber swift]

I mean it’s a side account, but sure I’ll try doing that

[pale mural]

usually facebook 'accident' didn't last long, like 1-2 days, but no idea with this one.
pixel 'accident' was a month.

[timber swift]

Sheesh, also is the - meant to be there for their email? Making sure it’s right

[pale mural]

yes, #game-support can do it manually using your email used for the game.

[past rune]

How to link Facebook account with level infinite pass?

[pale mural]

uhm, well, you need to be able to log with your facebook account 1st : /
different method depend on device.
on mobile, log into game then open setting -> bottom option -> compliance.
at pc, run launcher -> login with facebook -> top right option account -> dropdown account option

[next dagger]

What the heck is whith this?
I tried it in morning and night, on different channels

ehh switching to simulcra "king" made the trick...

thats was weird

[wide horizon]

Is there a way to resume download after pc restarted by itself?

it took 8 hours to get to 97% and if i'd need to restart i'd cry

[severe needle]

I use mobile when I play it

[young warren]

nah just asking the first part alrd discussed the later earlier

even 50megs/s didnt save me from this problem

[pale mural]

clear the game cache and device cache, then test the game again.
at worst, might need to reinstall : /

[pale mural]

if the progress was about a very large file, progress of that file will reset, so you won't continue at 97, could be lower
also why the pc restarted it self ?

[bleak mirage]

why is my game uptading at 0kb/s how to make it uptade

how to increase the download rate in steam

[wicked cape]

ummm i got a lil lost

[potent otter]

it says theres something to get/do but theres nothing for me to select and the red icon wont go away

[pale mural]

if that happened again, just open main menu - setting - unstuck or simply teleport to other place

[pale mural]

even the claim all said nothing ?
try clicking that 10/50 gold nucleus progress box

[pale mural]

that's your isp also make sure no one else use high bandwith operation using same network ( youtube, stream, torrent )

[neon tree]

So, anyone have any clue as to why QRSL will immediately close after 2 seconds?

I've tried stand alone launcher, epic launcher, and steam launcher but they all basically "close" the launcher then it pops right back up again, and in the case of epic and steam, kills the launcher.

I've tried copying and renaming QRSL to QRSL_dx12, redist install, config ini modification to disable dx12 version, compatibility mode on both the launcher and QRSL, updating gpu drivers and it just will not work. i've even tried "deleting" (renaming) the Hotta folder in local appdata but the config files dont even get created for QRSL for me to modify in the first place.

I would like to see if there's any logging info to track down the issue but I dont even know where the log files for QRSL is in the first place.

My system is basically over the top in terms of specs with a 5800X3D and a RX 6900 XT.

Any help would be appreciated.

[pale mural]

do you have one of these conflicting apps ?
#technical-help message
#technical-help message

also if you have extra antivirus outside windows defender, have to add whole folder into it, restart, and then repair the game installation via the game launcher or steam verify if using steam.

Else.... will need to dm your crash log to mod :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder

zip and dm them mod @radiant edge , could be driver require fresh reinstall or something wrong with the os.

[radiant edge]

Since you mentioned "2 seconds", I assume that you're seeing a game window appear momentarily before the launcher minimizes and pops back up?

[neon tree]

wait... iCUE causes problems?! How?!
and i have VB Meter installed but not running at all, though the audio "cables" are listed in the volume meters

[neon tree]

no, no window pops up, i can see it in task manager and it just exits out

[radiant edge]

iCUE causes problems, yes. At least if the sensors / monitoring service is active, or, if there's a Corsair headset attached and iCUE installed an APO.

[neon tree]

dont have the sensors/monitoring running

[radiant edge]

Ah, if you only see it in the task manager, no window. Please check that AppData\local\ path above.

[neon tree]

no logs

Hotta\Saved doesnt get created

[radiant edge]

Odds are that you're not going to see a Saved folder -- yep, figured that much. Assuming there's only one folder in there (for Steam), and intl_auth-- right?

[neon tree]

folder with numbers and intl_auth.txt

29093 is the folder, which is the launcher cache

i presume

errr... maybe not launcher cache

[radiant edge]

Generally speaking whenever a situation like this comes up, where the engine closes very early on-- it's not software interference, settings, or anything of that nature. Usually it's a damaged Windows install, 'or' a special / stripped down Windows installation (such as Tiny 11 / some third party or custom image).

[neon tree]

hmmm i didnt have this kind of issue at service start though....

[radiant edge]

That a standard Windows installation?

[neon tree]

yea, i just did some reg modifications to "force" installers to use D drive instead of C drive.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion]
"ProgramFilesDir"="D:\Program Files"
"ProgramFilesDir (x86)"="D:\Program Files (x86)"
"ProgramW6432Dir"="D:\Program Files"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion]
"ProgramFilesDir"="D:\Program Files (x86)"
"ProgramFilesDir (x86)"="D:\Program Files (x86)"
"ProgramW6432Dir"="D:\Program Files"

[radiant edge]

Doubtful that registry change would be responsible here.

[neon tree]

yea....

let me see if i can kill the icue sensors service

[radiant edge]

Anyway, if you're willing to go for it, I can tell you what usually fixes what you're seeing.

Unfortunately -- that's an inplace upgrade install of Windows. e.g, not a full nuclear option -- not a format and clean reinstall, yet rather creating a USB bootable media for the Windows Installer, and installing Windows ontop of Windows, opting to preserve files and settings.

Upgrading Windows 11 to Windows 11- ™️

[neon tree]

oh, f**k 11

[radiant edge]

Or 10, or whatever copy of Windows that you have.

You could also try checking the Windows Event Viewer, Application section -- and see if there's any recorded abnormal termination.

Could also check the System tab and see if there's any leads in there {events coinciding on launch}. Generally, there isn't though.

In all cases of what you've described that I've seen so far, the closure is graceful, and there's no logs / clues to go on.

Usually some critical component of the OS isn't functioning, and in some cases we've been able to find it. The reinstall / upgrade install route, is probably the easiest way to get the game running though.

[neon tree]

oh, right, one thing i notice, is there any way to force DX12?

cus i see in the launcher that it's running DX11 but i cant seem to have the drop down menu to open on it.

[radiant edge]

Which version of the launcher is this specifically? On a 6900 XT / AMD's drivers, the selection should (key word) be functioning on everything other than under Epic Games.

[neon tree]

steam version

[radiant edge]

And assuming you're on Adrenaline 24.1.1, installed from AMD and not via WUA?

[neon tree]

yep, updated a while back

i'll see about an inplace upgrade later. bit late over here.

[radiant edge]

Could try a clean reinstall and using DDU, yet I suspect something is off / not right on that Windows install.

[neon tree]

well, im running a dual vendor setup, rx 6900 xt and a gtx 1080

[radiant edge]

What's the 1080 in there for? PhysX?

[neon tree]

more or less

bakery requires an nvidia gpu

[radiant edge]

Ah, if it was just for NVidia PhysX in games, I'd have recommended pulling that card.

[neon tree]

bakery being a unity lightmapper program to generate baked lightmaps

[radiant edge]

Though dual vendor shouldn't be a problem overall.

Plenty of laptops with dual vendor / hybrid graphics setups, and they work with the version selector.

Albeit, I've never tested a Pascal in the mix.

[neon tree]

well, thats with a dgpu and igpu

some funky software switching to get that kind of thing working

[radiant edge]

Right, yet these are IGP's that don't support DX12 in many cases.

[neon tree]

true

[radiant edge]

@neon tree -- Of curiosity, what happens if you simply disable the 1080 through device manager, then load the launcher?

That should be sufficient to remove it from device enumeration.

[neon tree]

nothing, cant change it off of DX11

[fallow zealot]

Help my app keeps on crashing right when I start it

[bleak mirage]

the what

how much gb i need for mobile tof

[pale mural]

around 55 GB for current version :
20 GB for game file
5 GB for game operational
20 GB for patch download

[bleak mirage]

.... i have 64 max and ... bruhh dont follow genshin on that

guess ill stay with pc but i gotta change my launcher to the steam one

[stray blade]

Me with a terabyte of storage

[smoky laurel]

Why the servers of ps4 and pc are different?

[wary shuttle]

different publisher

[bleak mirage]

why is the normal laucher so slow and weird im redowblouding tof on steam but it takes so long i started yesterday around eveneing and its still smal % my steam often crashes so it doens even installing and now i cant even OPEN steam cuz it doesnt work

it doesnt open at all help me

i opened the localization of steam and it still doesnt open when i click

ill try to restar t my pc

[bleak mirage]

how can i make my tof install faster in steam

[bleak mirage]

my game is loading for a long time after i go onto my server and then it just goes to the server selection thing i tried restarting the game but it didnt work

[stray blade]

Wifi issues it sounds like

[bleak mirage]

my wifi is good tho

[stray blade]

Yeah, but you tried all you could, at this point it's a wifi issue without a fix it sounds like

[bleak mirage]

what do you mean withouth a gix? i spent seceral hours reinstalling tof to steam cuz the launcher is broken

[stray blade]

Yes, i know

Thats why it's a wifi issue

The company has to fix it

Not you

It is not the game this time around

[modern cedar]

I never had this issue but from what I've seen you might have to re-download

[stray blade]

They already redownloaded

It's a wifi issue

[modern cedar]

[bleak mirage]

what to do to play then?

[stray blade]

Other games

[bleak mirage]

bruh

so i spent all that time for nothing

this game is uhg

[stray blade]

Don't say that

Cause this is a error not caused by hotta

[bleak mirage]

i spend more time trying to just launch it than just playing the game

[stray blade]

So don't blame hotta, blame your wifi company

People blame the devs for failure of download

It usually is a end-user error or a wifi error

[bleak mirage]

but i will never have a different wifi?

lets restart steam then

[stray blade]

Then your S.O.L. and again, don't blame hotta for something they can't fix at all

[bleak mirage]

so what to do to play the game?

[radiant edge]

Reading up through your description and summarizing: The download process itself (on Steam) was slow, and "Steam" crashed multiple times during the download attempt. Eventually you managed to get the game installed, yet on attempting to enter a server, you're presented with a very-long loading screen and are dropped back to the server select.

Does that sound correct? If it is, my first suspect would be the state of that drive. I'll shoot you a DM to collect an msinfo export and to gather a bit more of what you're running on. {DM's restricted, please message me at your leisure}

-- To be clear, suspect is that slow download speed might not be connection, and instead IO-Stall on the disk drive.

The instability of Steam is concerning, and possibly a sign of a disk failure -- coupled with the long loading screens.

[near zephyr]

So I reinstalled the game on my PlayStation and my main account is no longer there.

[radiant edge]

Sadly we can't provide help for the PlayStation release of Tower of Fantasy {This Discord is specifically for "Global"}. That said, the PlayStation release is under a different publisher, with its own operational teams, and game-service. e.g, if you're looking for your Tower of Fantasy Global Character on PlayStation, you won't find your character on their servers.

[bleak mirage]

hUh

[radiant edge]

msinfo (tool included with Windows) is extremely useful in that it gathers a lot of data, including WER (Windows Error Reporting) logs.

Anyway, being that you've Discord set to only permit direct-messages from friends, shot you a friend request so that we have a means to exchange collected exports / logs.

[bleak mirage]

ah ok

[radiant edge]

Can't give any promise of what the issue is -- that's just a shot in the dark with minimal knowledge of what's going on. Would be willing to provide guidance in seeking if there's a hardware problem, and maybe that'd lead to a game-plan per what to do to get Tower of Fantasy playable {loading in properly}.

[exotic storm]

I just reinstalled the game after having not played for a bit over a year. I'm trying to join my main server, but I just get a long loading screen, until it says disconnected from server

[neon tree]

well, did an inplace upgrade, didnt work either. lots of icons in my startbar got borked though...

no Hotta\Saved folder either

ah, might be because of the reg mod that the icons are borked.

err guess not... well, imma have fun finding the programs....

well, guess im stuck on phone. nexdock for a bigger screen and a ps5 controller and i can still play fine.

[radiant edge]

The closest that I could attempt is installing a GT 1030 alongside a 6800. I'll try this later on at least the DirectX version selection [see what happens-]. Far as the game not loading, I'm still fairly confident that this is in some way the installation.

-- Albeit, I did expect the upgrade install to do the trick. (since you're the second person so far that's not worked for)

[neon tree]

my guess is that the anti-cheat might be a bit too aggressive

wonder if running it in a windows vm would work

[radiant edge]

Actually, in all of these cases so far -- the engine terminates before the anti-cheat is loaded. You could try removing the driver / service manually and see if it's re-installed.

[neon tree]

what's the name of it?

[radiant edge]

ksophon-

Anyway, I doubt that the driver is loaded. You could certainly test though for curiosity's sake.

[neon tree]

hmmm any test program to have the driver load?

dont think i see it in device manager

not seeing it in services either

[radiant edge]

It won't appear in the device manager {at least not visibly, without cli}. You should be able to see it with a tool such as "autoruns".

And by that I mean: https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

That said, if you're not getting a prompt by the anti-cheat, then it's unlikely to be the cause here.

If the anti-cheat poses issues {halts execution}, the game typically throws a prompt.

[neon tree]

hmmmm found the driver, time stamp says 2022?

[radiant edge]

Give me one sec to check the datestamp here.

[neon tree]

next thought could be redist

[radiant edge]

Driver present is 'interesting', in that usually that's not the case.

Did you already check the Event Viewer, Application section- for any abnormal closure of the engine?

If there is, despite the lack of engine log being generated, we could configure Windows to capture a crash-dump.

[neon tree]

if by your line of thinking that the anti-cheat doesnt run before the program has started, it could be referencing missing dll's that might be in the redistributables (.net, vc, etc.)

[radiant edge]

8/10/2022 {creation}, yet written more recently. {screenshot in your DM's of the details tab}

[neon tree]

tried running, no event viewer logs

[young yew]

Hello, forgive me if anybody already asked this. When I download the patch on my pc, it stucks at 12%
Anyone know if I can fix this withot unistall and reinstall it?

[radiant edge]

Disregarding the status display in the launcher itself- Under the Windows Task Manager, is there any disk activity or network activity?

If there is, best bet would be to continue waiting. The launcher can often appear stalled, yet not actually be stalled, unless you've already been waiting there for a long time.

[young yew]

1 day lol

Well not 1 day, but at least something like 15 hours

Closed launcher, resetted modem, restarted pc, tried again, still stuck

[radiant edge]

Definitely long enough to rule out things just being slow-

Sadly don't have a solution to propose there. Do you happen to have any third party firewall software, or AV that contains web-filtering? If you do, it'd be worth trying disabling it to see if that helps.

The 12% stall is consistent every single time?

(at the same spot)

[young yew]

Yes

[pale mural]

delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam

also delete :

• gpu shader cache ( google your model )
• directx shader cache ( windows disk clean up )
• steam shader cache if using steam ( remove checkmark and add checkmark again )

will have to set every in game setting again and find your old character at server selection.

[pale mural]

post server merge, their server naming is broken, you have to test every server under your old region 1 by 1 to find your old character

could be brevey weapon, if not, #1007842564726075432

[exotic storm]

I’m playing on mobile…

[pale mural]

what is your mobile device model ?

[exotic storm]

iPhone 15

[pale mural]

how much space left ? more then 5 GB ?

[exotic storm]

5.18 gb

[pale mural]

might want to create more empty space if possible.
so far this game uses about 5 GB for operational, could be increasing after latest patch.
also try switching between wifi and mobile data, in case this is connection problem.
fail to load at 90% for device is mostly internet problem or file problem ( which require more disk space / another reinstall / cache cleaning via restart or from device app ).

[exotic storm]

I don't think it's a connection problem, my service is good and stable

but yeah, I'll try to clear up more storage

[radiant edge]

Just read up through the chat. What type of connection are you on?

-- Since you mentioned an "iPhone" and refered to connectivity as 'your-service', is that on mobile-data specifically? Do you have access to a WIFI connection that you can try?

Considering you played last-year, banking on that you've had some working setup. Yet it's always possible that your connection situation changed, or device. I see mention of a mouse in 2022.

Anyway, if it's an iPhone and paired with cellular data, then a disconnection right after loading screen on older / established characters -- is sadly well known / fairly normal.

Fresh characters have less account data associated with them, and tend to work {less data exchange / smaller packets on character load-in} until you've sufficient played the game and completed quests, acquired items, weapons, etc.

[exotic storm]

I've been using mobile data, and I don't have access to a good wifi connection I can try (at least, not right now. Might be able to try next week.
I previously played on PC, but I'm not home right now.

[radiant edge]

Ah, best guess in that case is that you're going to find you're able to play on the iPhone on WIFI. Yet not on mobile-data. Do you happen to have any other devices with you that can run a hotspot that aren't Apple phones?

That'd be the other way to test this.

e.g, if a family member is on the same carrier with an Android Phone, and if that Phone runs a hotspot -- odds are that the iPhone will be able to connect to Tower of Fantasy via that hotspot.

Far as why this happens, not entirely certain. There seems to be something 'specific' to how mobile data is provisioned on iPhones, with certain carriers. Your carrier might be able to help far as a long term fix {some people have had success in that regard with Verizon}, yet it'd probably be needed to verify that's what's going on first.

[neon tree]

well, i got somewhere. Using windows sandbox to effectively run it in a "vm" and i got a black screen and at least a crash log

windows sandbox did let me use gpu passthrough and the game was finding the 6800 xt

but seems to fail at finding some dlls?

this is using the standalone launcher

seems to be mostly audio dlls

[neon tree]

ohhhh kay... steam version is stuck on dx 11 setting but the standalone allows you to switch?

[rare gazelle]

I don't know what's wrong to my account but i can't claim twitch drop reward because of this.

[opaque ermine]

4/2/2024 7:40 (GMT+2)
UID:1101542745
Server:Shinya
Platform : Android
Issue Type : Glitched and can't move I tried everything,such as closing the app and re opening it etc.
I can't use my weapons or try and Transmit somewhere else

[radiant edge]

Steam rendition should permit DirectX Version Select. I've only personally ever had issues in testing the Epic Games.

[neon tree]

yea, it's wierd...

[radiant edge]

Likely the DirectX 2010 Runtimes. You'll find a pin on that bit, yet the DX Web Runtime installer routinely doesn't install these for whatever reason.

[neon tree]

hmmm, true, when it errored out with a missing dx dll in the vm, i found an installer for the dx runtimes.

[radiant edge]

Far as Virtualization goes, be aware of clause {c} of Player-Conduct of the user agreement. Albeit it is interesting that HyperV is not presenting any issues for you.

[neon tree]

wierd... still cant change dx version in steam

[neon tree]

well, aside from it having some issues finding stuff. XD

ah, didnt think that virtualization would be against the tos

cus it's basically the same as if i ran it in bluestacks or something

[radiant edge]

Normally it's the runtimes for shader compilation. Could you DM me a list of the libraries that the game is erroring on?

Granted, I've never tested the environment that Windows' Sandbox feature sets up.

So I'm not completely sure that this is identical to a fresh Windows copy.

[neon tree]

effectively it's like a fresh copy as it uses a base image to set it up

it's a completely separate environment

[radiant edge]

Aware, yet not certain how close that image is to a fresh media installation.

[neon tree]

did read about it, apparently it uses the wim image to create a fresh copy every time

give me a sec to find the article

[radiant edge]

For those reading along, the missing libraries in this case is 'OpenCL' under the guest. However, in disclaimer once again, there is a clause in the user-agreement that prohibits the use of emulation / virtualization. [despite that this specific setup did not function]

[neon tree]

hey, got to give something a try. XD

[restive dragon]

What's the new system requirements of ToF for PC?

[radiant edge]

Unofficial or official what you're seeking? The game itself (all contents between the launcher and game-assets) occupy very close to 70GB of disk space.

At a minimum, a machine should have 8GB of system memory, and a GT1030. If integrated graphics, 8 would be too low here.

To successfully update, the launcher (be that Steam, or the Standalone) will need more space than the 70 consumed. I'd personally recommend having some safety margin.

[restive dragon]

The official... for this 3.6 update now add the intense freezing and extreme low FPS of the game while other players teleporting to my location

[radiant edge]

We spoke in DM's some time back. Is this the same system that you're on now?

[restive dragon]

It's not the same maching.

its not the same PC.

[radiant edge]

Ah, give me a quick rundown of what you're on now specs wise.

[restive dragon]

oh.. no need to bother about the machine. i'm just looking for the new system requirements.

[radiant edge]

On the official front -- the only change is the increase in disk-space vs the game's launch.

However, with respect to stuttering / freezing (description wise), best guess would be memory exhaustion.

That could be on the video-memory side, or system memory. Hard to say- Generally you'd want to start by monitoring resources when the stuttering is happening.

[restive dragon]

Disk space has updated.. Ok thanks

[radiant edge]

Anyway, still would be curious what your new rig has in it. If you're willing, and if you send a new msinfo export, or just give me a quick summary (DM's or otherwise), would at least take a look and see if I have any insights.

The poor performance is intermittent right? As in framerate is 'good' minus dropping abruptly (the freezes).

[restive dragon]

O.K thanks for the advice and support. currently am just scavenging parts for a new build... well of course it contain an HDD since we don't have SSD in our inventory.

[radiant edge]

Ah, SSD will definitely help with stutter. Often more memory is interchangable in that excess RAM can be used by Windows as disk-cache.

[restive dragon]

I see, I'll take not of that. thanks!

[pale mural]

main menu - setting - unstuck
or try to use instance like void rift/frontier clash/joint ops, if solo wont workz try group match see if that can force trgger your character to land properly.
or ask a friend with brevey and cast discharge to you.
or ask a friend with bubble gun ( if he can find steady ground to shoot )

[ember scroll]

Hello its been a long time since i logged in and last time i really played was on the game launch, i was trying login now and it seems i have a problem as it is saying that my account does not exist i even tried all my emails thinking i was maybe using the wrong one but it says that i dont have a account in any of them, i even have my UID:150151917, and my twitch seems to be still connected to my accound, last time i played i dont remember this infinite level pass, was there some kind of transfer and if it was did i lost my account or is there someway to get it back, i tried to recover the account but it is saying that my account does not existm can somebody help me, thank you so much.

[spark ocean]

guys how to fix or decrease crashing game on ios device? my phone is iphone X (ios 16.4)

[cerulean stream]

check requirements. Tof needs 4gb of ram. iPhone X only has 3

[fickle nimbus]

hi, i have a question regarding mail binding on my account. I would like to change my mail as the one that is linked right now is the one that i use for work and I was wondering if it's possible to change it to a new one or this feature is still not available?

[summer jetty]

guys, need help, i comeback this game, i installed epic games, steam and launcher, but game crashed everywhere, 5-10 second black screen and crashed, win 10 pro, radeon rx 6600, ryzen 5 3600, 32gb ram

[tight flint]

i deleted hotta folder and such and game still fails to load 90 all dam day server disconect me for no dam reason

[tight flint]

this game is extremely poorly optimized if we can say if they do optimization at all

[pale mural]

do you remember what was your last login method ?
infinite pass is an upgrade from old standard login, so most user only need to enter username password and verify again.
https://www.toweroffantasy-global.com/news-detail.html?father_content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a&content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a
maybe you were playing using google account / apple account / facebook rather the basic user password ?

[pale mural]

you need direct support help for that : [e-mail]

[pale mural]

check your pc if you have these apps which can effect the game :
#technical-help message
#technical-help message
also if you have antivirus outside windows defender, will need to add whole game folder into its exclusion, restart pc, and then do file repair via the game launcher or steam if you are on steam.

else, delete the old residual folder content, since you are reinstalling :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if steam
then at launcher -> top right menu -> system -> set to use dx12

if the game still crash, go to :
%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\ , find latest hotta.log
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes , find latest crash folder
zip and dm them to mod @radiant edge , could be driver issue or something wrong with the os

[pale mural]

did you manage to switch to ssd ? else will need to minimize lots of stuff :

• play in windowed mode with smaller resolution
• disable vsync from gpu control panel
• start the game and view every simulcara skin along with other basic skin ( you will force system to load them 1st before triggered by other character which can cause model failure to load )
• not frequently jumping channel at domain9 territory for boss fight
• defrag hdd even with 1% defragment status or check your hdd with crystal disk info to see read /write error
• turning on windows hardware accelerated gpu scheduling
• might want to run chkdsk /f /r on both of your os drive and game drive
• also run dism /Online /Cleanup-image /Restorehealth and sfc /scannow

[radiant edge]

Whenever the screen goes black for 5+ seconds, does the monitor lose signal? This sounds like you might be describing a TDR (Timeout Display Reset). Since the machine isn't completely locking up, you'll likely find that the game has collected a crash-dump.

-- Crash-dump will generally confirm this if it's the cause, so I'd recommend moving right onto that.

[radiant edge]

Unless I misunderstood there, and the crashes are purely right at launch. {where the black-screen is just the game-window / not the monitor}

[karmic palm]

Okay this last question I got will I be able to get enough red pulls for asuka and rei by the time they are out (I’ve never used red pulls)

[pale mural]

#gameplay-help

[karmic palm]

Ty

[restive dragon]

What does tbs_browser.exe do?? i had multiple opened on my Task Manager.

[ornate summit]

Hello, I am a fairly old player of this game (8/12/22) and I am just playing again, I saw a way to change servers but it is with a card that they gave to everyone who had an account about a year ago and I don't know what do because I would really like to change servers, is there any other way to do it without losing progress?

[radiant edge]

tbs_browser is essentially Chromium Embedded. You can think of this akin to how modern browsers spawn multiple background processes preemptively for threading of tabs / content.

-- Anyway, those processes are used for any web-content that you view within the launcher or the game itself.

[radiant edge]

Since the server transfer cards were handed out, at a later point in time all servers within each region were effectively merged together. Or put another way, despite that there's a large listing of servers / worlds, you're inside one collective world with anyone that has a character on any of the others.

Cross-Region transfer isn't supported, and within region, there's no longer anywhere to transfer to. [e.g, if you've friends on any of the others, you're with them now-]

[restive dragon]

I see, it does pop on when i launch ToF but sometime it stay still even though am not running ToF and the Launcher (ToF).

[radiant edge]

It should terminate whenever the launcher and client are closed. Is the launcher gone from the system tray?

[restive dragon]

I close both game and exit the launcher on the tray, and sometimes it got left behind.... i thought it was from the other game I been playing since they have the both tbs thing when they are running on the background.

[radiant edge]

Could verify the origin by inspecting path of the running processes, if there's two games with similar binary names.

I'll keep an eye out for if the browser persists on termination -- yet I've never personally seen it linger.

[restive dragon]

Maybe because am using a potato PC?

[radiant edge]

It's always possible that you've run into a bug of some sort, or that the browser processes have hung.

Under normal circumstances, they should be terminated if the game closes -- even abruptly.

BitDefender and COMODO had some interactions with the embedded browser. Another possibility is that something is interfering here.

[restive dragon]

I don't have any other AV in my PC other than Windows Security...

[pale mural]

no, it actually happened quite often, after game and launcher closed, tbs_browser somehow turned on and start eating heavy cpu usage for unknown reason.
no idea what trigger it, whenever closing game, I always launched taskbar to see if said exe suddenly run itself or not.

[radiant edge]

If it's eating heavy CPU, it's likely in an infinite loop {completely hung}. That at least explains it not closing.

[pale mural]

so random, no idea what trigger it.
daily usage is game windowed mode + firefox at background.
at least 1-2 times a week that happened.
and no, no interaction with launcher except clicking launch and exit.

[radiant edge]

Launcher termination clean? e.g, not accidentally clicking on or interacting with the launcher window whenever it pops back up after exiting the game.

On Steam for instance, I'm aware that it's possible to crash the launcher by clicking on it during the exit sequence.

[pale mural]

nope.
btw such behaviour remind me about ads on freeware app.
you know, the one which auto run on its own when the app is closed.

[tough shale]

why does sometimes when i use skills and movement my basic attacs don't work anymore?

[radiant edge]

Specifically discharge, or just standard skills?

If the server is either overloaded, or you've packet loss / other network issues, it may not be the act of skill usage so much as swapping weapons that's the trigger of normal attacks not functioning.

e.g, that you can't attack after a weapon change until the client receives an acknowledgement that weapons have actually changed.

[blissful snow]

I got in this world

How to go back to starter world

I just started today i know nothing

[pale mural]

open world map, then look at bottom left, should be a button to open another world map

[blissful snow]

How to change screen layout

Dontvmind the battery

[empty rover]

same sht here
im so done of this stupid 90% loading issue.. this is my first ever issue on tof but god it really makes me want to quit the game.

[tight flint]

i underestand you completely ive thinking alot even chinese tof version barely did me that shit

[blissful snow]

Whqt should i do

Tried everything reaching there but nothing happend

[tight flint]

Unable to do flying ship event 90% loading screen bullshit

[radiant edge]

Sounds like the issue isn't resolved from before and that it's ongoing. I'll shoot you a DM to collect an msinfo export, and let's start by taking a look at what you're running on the hardware side -- since it seems that this is becoming increasingly worse for you with updates.

Update: Soya's issue has been ruled to be connection, the game works over cellular tethering.

[radiant edge]

On the 90% loading stalls, just as an open ended offer here. Please shoot me an msinfo export if you're in need of help troubleshooting those. {For anyone that I've not spoken to in DM's who's getting hit with the 90% loading screen disconnection on PC}

Generally there's two causes, one being connection related, and the other on the hardware side of things [the server timing-out {giving up on waiting} by the time the client is 'ready']:

To gather an msinfo export:
- Click the Windows Start Menu --> type in / search for "msinfo" (without the quotes)
- Start the "System Information" tool.

- Make sure to leave the "System Summary" root highlighted.
- Pull down the File Menu, select "export", and save the contents to a location of your choice -- such as the Windows Desktop.

This will contain a listing of your hardware, drivers, and installed software on the system.  After you've inspected the export {if you wish to}, simply drag and drop the export into a DM.

If it starts abruptly, or comes and goes {isn't very consistent} -- odds lean more heavily towards it being on the connection end. If it's area specific to certain parts of the game, then there's more incentive to take a closer look at hardware.

[tough shale]

Why do i not have a button to quick change relic?
settings says its G but G does nothing

[radiant edge]

Are you attempting to use the hotkey whilest in combat? Or out of combat?

[tough shale]

out of combat

[radiant edge]

To be clear. The hotkey is doing nothing when not engaged, and not having used any skills / actions, or relics?

Do you have multiple relic profiles assigned?

[tough shale]

no

[radiant edge]

For the swap key to do anything, you'll need multiple relic profiles pre-defined.

G cycles between them.

[tough shale]

shouldnt there be like an arrow there aswell?

oh

oh yeah, now i see it, after ive set up relic profiles

ty!

[radiant edge]

No problem. Just be aware that the hotkey won't function after you've engaged combat or used a relic in-combat.

[tough shale]

understandable

[radiant edge]

It's certainly helpful when in exploration though.

[tough shale]

it indeed is

i been playing for days manually changing trough them lol, then i saw someone on youtube changing them with the key and i was like " CHOTTO MATE, U CAN DO THAT???"

[minor river]

The game since last update a bit broken? GPU goes to 100% and sometimes it lags without any reason on PC O.o hope they will fix that next patch ( Yes it is ToF) no other game or programm is affected or causing this ^^

[minor river]

edit: seems Raytracing cause the problems? if i switch to DX 11 all works fine guess same problem like a year ago ^^' so just wait until a fix and play with DX11 then.

[radiant edge]

Do you mean to imply that GPU utilization is 100% when RT is off and still under DirectX 12?

Anyway, in theory you should be able to get similar load at the same framerate under 11 and 12, if RT is disabled.

Only other thing that I can think of is if your upscaling settings changed, and the rendering resolution is now higher.

[radiant edge]

Is there anything with the emotes / poses that you're trying to show an issue with? If not, this channel is explicitly for technical issues.

[north tree]

How do I get more emotes

[radiant edge]

Some poses are unlocked via various quest chains in the game. You'll likely have more luck asking a question of this nature under general gameplay channels. {unless something is preventing those poses / emotes from being unlocked for you}

[north tree]

Oh okay for the dance emotes do you get that unlocked at Club Oasis or something? And my fault I didn't know this was technical help section

[radiant edge]

Gachapon machines located in the Oasis Club -- for the dance moves.

No problem per not noticing the channel name, it happens. Though we'd appreciate things being kept on topic generally.

[north tree]

Okay & the club seems to never be open whenever get there it usually says its closed 🤣 but thank you

[potent tangle]

why i cant claim my twitch drops

[potent bay]

ToF still haven't fixed the crash problem from a year ago

iOS

[dusk oriole]

Did anyone experience any problems when using an xbox controller?

[dusk oriole]

The controller was fine when being used with the other game. But, when i tried it with tof. The right joystick was stuck downwards.

[young sandal]

hello all, I've got a acc bind problem, or really a mistake, that I'd like help with:
I want to bimd my TOF acc with my steam ACC but I by mistake or just stupidity started a new game on my steam acc, what can I do now?

[turbid raptor]

how does logging in with steam or epic games work? I have 4 tof accounts, I've always used launcher to log into them. But if i want to play 3 at once by using launcher, steam, and epic, will I need to permanently link one to epic and steam?

[opaque ruin]

Hi do the codes not work? I just started the game and I cannot redeem tofeoy23 for example

I also didnt get the bundle with the ps Promo stuff

[radiant edge]

Epic Games rendition of the launcher is locked to the account used by the Epic Client's sign-in.

Steam rendition of the launcher can use non Steam Accounts, or, sign in with the associated Steam Account (via a special "Steam" icon when the launcher is loaded). {do note that clicking on "Steam" as a sign in method within the Tower of Fantasy Client on Steam will 'instantly' sign-in on Steam -- so if you want that bound, make sure you do so beforehand}

For your use-case, Steam might be a good option.

[turbid raptor]

wdym with the epic one? Epic will make a new account and I can't use one of my existing ones in it?

[radiant edge]

-- The other thing worth noting is that the Steam Client also makes purchases through Steam-Wallet, when using a Steam Account.

[turbid raptor]

and steam can only have 1 account bound?

[radiant edge]

Epic only permits sign-in through Epic. e.g, that you cannot use that variant of the client to directly sign-in via Google, or other methods of sign-in. Epic can still be associated with one of your existing game accounts, yet it wouldn't be easy to switch between all four.

[radiant edge]

You can bind your existing Steam Account to a single one of your four game-accounts. The Steam Client can directly sign-in via other methods outside of Steam, though. Meaning, you can use the Steam account association to access one of them, and the other methods for the remaining three.

[turbid raptor]

The Steam Client can directly sign-in via other methods outside of Steam, though.

So if I don't want to bind anything permanently yet, I can use the steam version of the launcher to act like a 3rd regular launcher?

sorry im a bit confused

[radiant edge]

Correct-

[turbid raptor]

okay, so, I have account A, B, C, and D.
I am using tof launcher to play account A and B.
I open game on steam and sign into account C.

Is account C now bound to my steam account? Or no?

[radiant edge]

Only if you explicitly bind it through the Launcher's Account Center.

[turbid raptor]

If I later choose I want my main account to be account A, I can still choose to do that later?

[radiant edge]

Right- Though do remember the order of operation in account bindings and try to avoid signing in through Steam (Steam as a sign-in option within the launcher itself) before binding. Else you'll run into the already-bound scenario / potentially create a new account that gets associated.

[turbid raptor]

what is the order of operations in account bindings?

and is the signing in through steam option this button?

[radiant edge]

That's the sign-in button for Steam, yes. Clicking that button will login using your associated "Steam" account.

Order of operations is:
-- First sign-in using your existing methods as you normally would to access Tower of Fantasy. {on your existing game accounts, e.g. }
-- Open the Account Center, and select the binding tab.
-- Click to "BIND" your Steam Account, on whichever of your four game-accounts that you wish to use Steam as a sign-in for.

You can log out of the launcher at this point (close the launcher), re-open it, and sign-in via the Steam icon.

If on the otherhand you were to click to use Steam without having a binding made, and launch the game -- that would generate a new game account.

Relevance is that only sign-in methods without an already associated game-account may be bound to one. {this winds up being a fairly common mistake}

[radiant edge]

This Discord is specifically for the "Global" version of Tower of Fantasy {*which covers PC [Windows] and Mobile [iOS / Android] *}. Tower of Fantasy for PlayStation is a separate game in effect, managed by a different publisher, with its own disjoint operational team, servers, etc.

The codes for Global cannot be redeemed on the PlayStation version or vice-versa.

[turbid raptor]

alright, so as it is now, without binding, I can use all 4 accounts on steam by signing in with email + password

and none of those accounts will be linked

right?

[radiant edge]

Correct. Until you sign-in with Steam and create a new account, or explicitly bind "Steam", to one of your other accounts -- they {the accounts used} should remain unassociated.

[turbid raptor]

Now with that on steam, without binding, will I be able to make game purchases with steam wallet? Or can I only do that once I have bound an account

so that I could use my steam wallet on all 4 accounts

[radiant edge]

That one I'm not certain on, sadly.

[turbid raptor]

np, i'll try to find something on that later, thank you though

[radiant edge]

Far as bindings go, I would recommend making the decision to associate your primary account. It's just a nice thing far as sanity's sake to avoid accidental logins otherwise.

[opaque ruin]

Oh I didnt know that. Thank you tho!

[radiant edge]

It might also be needed if you want to use the Steam Wallet, yet I can't comment on that / haven't tested it really.

[turbid raptor]

yea, i'm undecided which I want to be my primary account yet. Hoping to see the results of my 3.7 gacha before making that decision.

so then for epic games, none of the above mentioned methods will work?

[turbid raptor]

or at least this one for example

[radiant edge]

Epic, you can associate an account. But, there's the issue that you can't use the Epic Client to access all of your game-accounts, unless you were to make four Epic accounts -- associating one per each game-account.

If that makes sense.

From a convenience standpoint, Epic may not fit the bill for a player in your situation (with many).

[turbid raptor]

oh i see

[radiant edge]

No worries, and you're more than welcome to stick around on here of course. Just for version specific questions, you may have better luck with the social presences for the other platform.

[turbid raptor]

however if I were to decide on a primary account, I could have that on my one epic login, then 2 on tof launcher, then 1 on steam launcher?

or does the steam launcher allow for 2 logins similar to tof launcher?

[radiant edge]

Absolutely nothing stopping you from having all three launchers installed concurrently. Steam Launcher is the most similar to the Standalone in that you're not forced to use the upper-platform's account on the game-launcher.

Only downside that I can think of to multiple versions of the game in tandem, is that they each have their own directory structures. Settings in one client will not carry over to the others.

So, for instance, each client has its own keybindings, graphics settings, etc.