technical-help

[radiant edge]

In that case, you'll need to visit the respective social platforms for the PlayStation release. You're welcome to stick around here, yet this channel and Discord are for the Global platforms respectively.

[tame haven]

it feels like if im in the menu, then quite literally everything is being rendered and at a higher res

it still doesnt feel like hte menu alone should have that much of an increased load (again, more than double)

that just feels very unoptimized

[radiant edge]

At a higher res is actually 'possibly' true. Whenever DLSS is enabled {if you're on an RTX Series NVidia card, on by default-}, it's not applied to UI elements, including the inventory page and its rendered character portrait within it.

Or rather, the menu systems are exempt from upscaling.

{at least last that I'd checked on this}

[radiant edge]

Don't get me wrong, this is a valid observation {the optimization front -- with the embedded browser, menus, inventory system, and all forms of UI overlap that take place}. Best that I'd recommend is to point out these issues during ingame surveys, and in filing #932914069395091456 .

[tame haven]

i mean the world textures, not the menu. For example Id have the same idle performance in both domain 9 and vera. But my gpu load and temperatures are signifcantly higher if i open up the menu in domain 9 as opposed to vera

which is consistent with what im observing, since domain 9's world is much larger than vera (the desert and miasmiac swamp region)

[snow jungle]

Hi, can i get some help from the support? the game keeps crashing after 1 ~ 2 minutes logged into the game, playing on iPad. Is there any fix for this? also tried lowering every graphical setting and didn't help.

[radiant edge]

There's a lot less that we can recommend trying on the mobile side of things {and you'll probably have better luck contacting the ingame support directly -- see #game-support }. That said, which variant of the iPad are you running on specifically?

Assuming the crashes are abrupt game closures? [dropped to home screen]

[snow jungle]

it's an iPad 10th gen, and it indeed crashes to the home screen after a certain short period of time

[radiant edge]

To clarify on contacting the ingame support, any of those methods would suffice detailed in that channel. Don't mean to imply that you need to race in the client itself when it's closing, unless the client is stable before log-in.

[radiant edge]

4GB {RAM} model? 1-2 minutes isn't sufficient time for the tablet to really heat up, yet is the behavior the same if power management is engaged and performance constrained?

[snow jungle]

I haven't tested this yet, i'll try to see the results. Thanks for the info.

[alpine flare]

Does any of the reddem codes work on the ps4?

[pale mural]

#tof-codes those are for pc/device only.
pc and ps have different publisher, you need to join ps discord to find their own codes.

[alpine flare]

Is thier one?,i tryed Facebook ps group but was totally ignored

[pale mural]

i'll dm you their discord address

[alpine flare]

Thank you

[regal kraken]

I've had an account since day 1 and a year later i tried to log into it and it didnt exist. It just gave me a email doesn't exist when i try to reset password also. Has this happeded to anyone else?

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b that happened.
Might need to email support : [e-mail]
make sure you are using correct login method and correct email + password.

[regal kraken]

When did they upgrade the system?

[pale mural]

around March 2023

[cloud nymph]

Something like that happened to me, like 1 year ago or 2, i don't remember, i lost my account of tof, the reason i don't know, i just quit tof from my phone for space, and later i downloaded again, and i used the same account as the one i started 1st day, and there was another account with level 1,what happened?

[regal kraken]

i dont even remember my password or username since it was saved somewhere then deleted out of no where so i'm doomed lol

[regal kraken]

idk i just came back bc the new characters look cool asf so im trying to log in rn but new system

[cloud nymph]

I don't know my password, but my nickname and uid ye

[regal kraken]

i dont even know that anymore LOL

[cloud nymph]

Ssme, i just want to play in ps

[regal kraken]

and i had like 3 accounts too and no info on any of them

[pale mural]

no cross over from pc to ps, both have different publisher

[cloud nymph]

My account was from android

Why people of tof don't put the uid to log in?

[pale mural]

Same case.
Pc and device are under tencent, ps is directly from hotta. There was no deal regarding account transfer between them.
So those who want to play at ps have to restart.

[cloud nymph]

Em

Tof is cancer.

Why😩

[regal kraken]

wait can you see uid from a website

i need my old uid LOL

[cloud nymph]

Dia, you can't use your uid to log in, so nothing

[pale mural]

not sure if after upgrade, there was a change in UID or not : /
not an old player who trace change about the account upgrade.

[regal kraken]

ill probably make a new account and check if my old account is still there 😔

[regal kraken]

i know but it's something for support yk

[cloud nymph]

It will be there, dw

Some friends told me that

My account is there for the eternity

[regal kraken]

LOLLLL

i'll see if i can get my account back

it was a day one too </3

[cloud nymph]

2 years, and im still waiting for better log in

The only need to add uid log in, change password with it, and nothing more, its really easy i think 🤔

[regal kraken]

it isnt bc that makes the login more vulnerable if theres only a uid needed to login

[cloud nymph]

But you need the password, that will be send to the email you used, and you will can create a new password to log in, that's it

[humble thistle]

Anyone knows how to unlock bounties in Vera? I'm lv 92 and just got to vera and I dont see any

[junior jay]

Why cant i login on ps5 ?

Gives me the authorization failed massage

[sacred pollen]

Same

[serene pawn]

@junior jay I'm getting that same message. Am also on PS5

[junior jay]

Ripp

[real junco]

All of you should try asking on the PS discord, this one is only for Mobile/PC. Different publishers

[junior jay]

u have the ps5 dc link ?

i already looked for it but cant find it

[real junco]

@junior jay @serene pawn @sacred pollen
Check your messages ^^

[junior jay]

Thx

[sacred pollen]

I'm already on PS Discord.

[real junco]

Ah, sorry!

[pale mural]

Most likely you need to do further on the storyline. Maybe after getting quest to sleep at mirroria hotel.

[humble thistle]

Okay thank you

[azure herald]

My game started having the same problem again as before, closing for no reason 😔😞🙁

[patent aurora]

how can i fix an issue which happens when i start the game and alfter the first logo pops up the second one does't and i have static purple on the screen?

[gray heart]

When are you going to go out of fun events, without bugs and with good balancing? Since the release of the game, your events have been poorly thought out shit! Take inspiration from Genshin, even if it means plagiarizing, do things right!

[maiden lagoon]

Oh yes, you're correct on everything. All new PC, nothing added, all new Internet equipment, correct on everything you assumed from my description. I'll also add, that my wife can not stay connected on her machine either. Same internet, but obviously different PC all together. We have Alienwares that run killer software, and ive had an issue with that when Valhiem first came out. Took some trouble shooting but my lady (family tech support lol) is very good with computers fixed it as she often does, but can't understand what the issue is here either. We are just glad we never put any money into this game. I also remeber when this game first came to the west, i had huge graphical issues aswell as crashing. The community chat in game helped me learn that there was a DLSS issue and to change that setting. It helped massively. That the way i got about 40 hours in. Set the game aside for years, and now it doesnt work again. The ingame community is about 50/50 when i talk to them about who has constant DC issues. They claimed their issues started when a server merge took place. I also read some things online, claiming this merge caused a congestion that kicks people a lot. Seems likely because, when i'm playing, i can NEVER enter a door or anything that needs a loading screen on the first try. It will always say "failed to join server" i think it was. So i will keep trying the door over and over, and sometimes it will go through and other times it kicks me back to the title screen. But, getting into the game is NEVER an issue, just cant play much or at all when i get in. I've been coming back from maybe month to month for the past 3-4 trying to play, hoping it will work some day.

[radiant edge]

Are all machines tested running Aetheros based Killer Gaming NIC's / WIFI?

I've not used Killer's products since Bigfoot Network's K1 before the acquisition, yet most of the features are no longer offloaded through a Linux install on the network-card, and implemented instead ontop of the OS through software layers. The Killer Software Suite (at least last that I'd read up on this topic), carries a custom firewall and traffic shaper {bandwidth prioritization for games and VoIP software}. While I've never personally tested the game with the Killer Suite, I have encountered LSP's that do cause connection issues. Mostly curious if there's any device that's been tested that lacks the Killer Suite.

-- DLSS induced memory leakage definitely were a thing, though those are fortunately resolved now. {at least for most players -- both under DirectX 11 and 12}

[radiant edge]

Did this start immediately following either a Graphics Driver Update or Game-Update?

If yes, already followed all of the recommendations in the channel's first pin on 3.2 update issues?
-- Most of the time it's caused by corrupt shader cache, and a wipe {rebuild of shaders} gets things going again.

[magic hemlock]

does anyone else have the problem where their dive button doesnt work? i was told L or CTRL is diving but neither work. i tried changing the keybinds but that does nothing :C

[pale mural]

AFAIK, ctrl is to let go when climbing while L is diving but only work at Innar grand sea, to access innar under water from the sea portion.

[pale mural]

Is your pc have these kind of softwares :
#technical-help message
#technical-help message

Else, might want to reduce amount of software running at background.
Also, if the problem occurred after lots of teleporting around, that's normal. The game is not optimized enough for such use.

[mortal galleon]

Hello, I have just returned to the game, and I'm still encountering the same issue that I experienced when I first played it. I've checked and updated every driver on my laptop and performed a compatibility check, but the problem persists. Is there a solution available for it now?

[pale mural]

Logout from launcher and close it, make sure it is not running at background.
Find and delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

At launcher, use top right menu -> system, set direct depend on gpu model. If support dlss / raytracing, choose dx12, else dx11.
Start the game, set display - post processing to low. Will need to find your character at server selection and set all in game setting again.

[mortal galleon]

Thank you, it worked.

[warm solstice]

I i just started the game and i wanted to go back too the Map from the start but i'm stuck in the évent Map

How do i get back

[patent aurora]

I don't think that because kwas uninstalling and then installing it twice and it wos happening when i launched the gamę the second time

[pale mural]

Is your pc have conflicting softwares listed below ?
#technical-help message
#technical-help message

also try to do sfc scan :
run cmd with right click - run as administrator

• type : dism /Online /Cleanup-image /Restorehealth
• type : sfc /scannow
• reboot
  This is case there's something broken with the os ( broken codec or windows feature ) which prevent playing the logo.

[steel geyser]

Basically i tried upgrading my meryl weapon when it was at 80
It was supposed tobe lvl'ed up to 90 but its 81
Amd wjen i try to upgrade it , it says no material available bit it dose not show me what materials i require
I already tried restarting game but its not working

[pale mural]

what's your lvl ? max amount of weapon lvl is current character lvl * 2

[steel geyser]

That makes sense a bit but my another ssr is lvl 90

[pale mural]

lvling from 81 - 90 require exp weapon box, do you have them ? they can be easily acquired by spamming black nucleus or opening random chest at world map.

[gray heart]

Question: What is the point of playing tower events? No, because you don't have the shield as a power, you automatically lost

[viral rose]

In PS4 this game crashed every second, thats Disgusting.

[austere relic]

yes the shield is one of the strongest active skills in the event, you can still win with any skill if you know how to play. the person with shield skill will have it on almost 1 minute cooldown after using it

[heavy flax]

Eu não estou a conseguir abrir o fantasy, sabem qual é o problema?

[radiant edge]

Please try waiting on the blackscreen where the client is freezing for roughly 120-seconds, and see if the engine halts from a watchdog event / eventually closes. Then check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of them (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

If nothing is generated, then I'd like a copy of your "hotta.log" {which is the most recent log} from \logs\ (one directory up from the save folder per the prior provided path).

• Might need to collect an msinfo export from you as well, yet let's start with whatever the game collects. Do note that a reinstallation of the game will not wipe out driver shader cache or the game's settings from AppData.

[radiant edge]

That does indeed sound like a bad experience. Unfortunately, Tower of Fantasy "Global" is only offered on PC (Windows) and Mobile (iOS / Android) platforms. There is no PlayStation client offered for the Global release of the game.

You're welcome to stick around on this Discord of-course, yet you'll have much better luck asking technical questions of this nature in the respective Social Media presences for the PlayStation variant of the game. {which has its own publisher, web presences, servers, support contact, and so on}

[viral rose]

Thank you ✌🏼

[radiant edge]

Apologies for the response being in English here {as I don't speak your language}. Most of the time the error that you've shown on launching the game implies that the game's installation is corrupt or damaged.

Damage could be caused by an AntiVirus or other security software interaction, hardware fault, or just some random / unfortunate fluke occurrence. Have you attempted to perform a verification of the game's files (a "repair") through the launcher already? {or alternately a reinstallation of the game}

[heavy flax]

I'm doing the repair now and I've already uninstalled the game and reinstalled it!

The only solution I have to get in touch with another language is DeepL!

[radiant edge]

Since you already did an uninstall and reinstall and you're getting errors when attempting a repair. How certain are you that the disk-drive the game is installed to is in good health?

-- For instance, have you taken a look at the "S.M.A.R.T." records of the disk using a tool such as Crystal Disk Info? https://crystalmark.info/en/software/crystaldiskinfo/

If you have a secondary disk-drive that you can try installing the game to, this might be another good diagnostic attempt.

[heavy flax]

My pc came from a repair and it's just getting errors, it has a zip folder that you can't delete and I think that's what's not letting the game open!

[radiant edge]

If a file can't be accessed and if that file is within the game folder, that may well be the problem. I'm a bit weary of trying to explain how to use SysInternals Process Explorer to find which program is holding that file open with just the help of DeepL (machine translation), yet we can try if you'd like.

{a Direct-Message has been sent to you on this}

[hasty tide]

Hi, How can I reduce the dimensionallevel. I made an error 😦

[heavy flax]

I just have one more question, in the game I have the task to talk to clarie in hykros but there's an error because I've done all the asperia tasks but the 1st one is missing 88% and I can't move forward, do you know what it could be?

[velvet loom]

Hello everyone

I was using an account in the beta and came back a year later to find that my account was zero

How do I recover my data?

[heavy flax]

I think I've found the error, I've got the game updating!

[radiant edge]

Fantastic. Hopefully the error that you've been facing is also related to the integrity of the game. If it's not, I won't be much help on quest related issues -- the ingame support team (ticket system) will likely be more aid in that respect if there's indeed some quest related bug that's blocking progression.

[radiant edge]

For anything account-recovery you'd need to #game-support . That said, most of the time these cases of an account being reset to zero are not being on the correct account, or region / server.

Especially in the case of something like "Google" as your sign-in method, make sure that you've tried both logging in with gmail (plain old email) and also "Google" the external sign-in provider (Google Icon at the bottom of the login screen). It may also help to try any other sign-in provider that you might've linked.

[radiant edge]

If the NPC is just straight up missing. "Hopefully" asset corruption on the client-side is the cause. If it's not, you'll also want to followup with the ingame support team.

[heavy flax]

It's just that I saw on the net that there are other people with the same problem and it was with some updates that this happened, but yes I will contact the support system in the game, thank you for your attention! 🥰

[hasty tide]

i think you might have to contact the support

[velvet loom]

I got it on another server, thanks for your time

[modest ether]

Hi, how do I get in contact with Tower of Fantasy Live chat support? I followed the #game-support and it's completely different to how it shows there. I noticed someone took my name on Tower of Fantasy and mine has been changed with a "#a" at the end of it.

[thick cosmos]

There isn't a live chat support. Your name was taken a long time ago when they merged the servers together. Whomever created their character on the server with the earlier existence keeps the original name, everyone else got a #a suffix added and a free name change.

[modest ether]

Can't believe this... Considering I've been signed up since Day 1. Appreciate the response. Just very disappointed since I now have to change my name in the game.

[loud lagoon]

This is getting so frustrating. I’m playing on console and the Aida time is just too slow. Almost 15 mins for 3mins in game. Is this a bug?

[pale mural]

not sure how ps version roll, you should ask that at ps discord, this is for pc. Both have different publisher and their own bug issue.

[royal yoke]

Can i get actually high quality textures on the mobile game version? i have max graphics settings including textures and they are simply garbage.

The drawings for example are low quality.

also another problem i have encountered is the voiceovers. which language should i use so cutscenes dont cut off unfinished sentences?

[magic osprey]

https://i.imgur.com/mSqh2ZB.jpeg
Is this a me problem? Newbie here, is it maintenance time or something?

[wary shuttle]

Try to choose another server

[magic osprey]

Finally figured out how to do that, I have tried 4 different ones now and get the same message, they are all green "smooth"

wouldnt be so bad if you didn't have to restart every time it gives the error, my excitement is dwindling lol

[wary shuttle]

hmm, that's weird
If the problem is persistent, try to contact ToF in-game Support or via email: [e-mail]

[magic osprey]

7th time was the charm, Moon let me in. Hopefully your characters aren't tied to server. Thanks for the info.

[gray heart]

Touch a person 3 times with the bomb in the event and still lose because the event is coded with the ass... really stop the events, when you don't know how to do your job you ask competent people

[austere relic]

If your wanderer render setting is too low that can make the bombs bug visually. Like if set to 5 then 6 people are invisible for you and if you run into them with bomb it gets transfered but the bomb will still show on top of your head

Same happens if player that you havent rendered gives you bomb then you do not see the bomb on your head, you just get stunned for 1second when you get the bomb

Setting wanderer amount to 11+ would fix most of the problems

[pale mural]

if that happened again :

• restart modem / router so isp can refresh your ip.
• set dns at network adapter setting to 8.8.8.8 / 1.1.1.1 ( google / cloudflare )
• open cmd with run as administrator and type ipconfig /flushdns

[royal yoke]

im still stuck in asia region despite being in europe, i wish i could transfer! 😭👍

[limpid crest]

Tx support responded to me for a month to tell me to change my wifi.....
Okay, maybe this will help me. This is the SECOND time in a row I've had a download problem. The traffic doesn't change, putting on stop or rebooting resets everything and starts downloading up to 2GB. After that the download stops, the speed doesn't change, but it doesn't show the download rate. I have fast internet, 500Mbps. Updates are also all in place, with packages all in order, reinstalled the launcher, logged in/out of the account. Maybe someone had similar problems?

[radiant edge]

I know that this is a suboptimal solution, yet do you have the game available via "Steam" in your region?

If you do, it's an alternate way to acquire and patch the game through an entirely different set of update-servers with different routing characteristics. You may find that you get better speed through Valve's CDN, and less issues / download stalls.

[limpid crest]

ok, i try
if i remember correct, it available in my region

[radiant edge]

The Steam client is very mature and has fantastic resume support as well in the case that the download gets interrupted for whatever reason.

Just as a little forewarning to prevent potential issues: When you start the launcher through Steam, clicking on the Steam Icon (for sign-in) will instantly log-in via your Steam account with no further prompts. If you wish to use Steam as a sign-in provider, make sure that you first sign-in via your current method, then bind your Steam account- {via the launcher's account-center}

[raven meadow]

Hi there, is there any other way to fix the blackscreen? tried to launch the game, and few sec later the game is gone. I have tried installing the driver, installing the tof-client launcher (originally using steam), deleting hotta file etc.

for some context, this bug happens when I am using my steam deck (windows) . I can play normally using my pc. This happens on patch 3.2 I believe.

[pale mural]

Is the game insalled at removeable disk or extra micro sd ? Heard it is not that stable and better to be put at steam deck own hard drive.

[raven meadow]

its in the ssd atm. in C: drive. steam game is installed in default location

both game (steam and tof client) in C drive atm

[pale mural]

Try changing directx at the game launcher -> top right menu -> system -> directx.
If still black screen, open windows event and find timestamp realted to the game launched. Windows log -> application or system.
There should be error / warning message there if a driver or something causing black screen.

[raven meadow]

still black screen. tried both directx 11 and 12. How to get the windows event and find timestamp?

[pale mural]

hopefully same as pc..... windows search bar , type windows event, should list that windows fucntion

[raven meadow]

this one it seems

[pale mural]

Permission issue ? was there a change at your UAC setting ?
Go to your game folder\Hotta\Binaries\Win64, find qrls.exe , right click ( well at least at windows ) , find proeprties -> compatibility tab -> run as administrator.
Or test with right click at launcher shortcut and pick run as administrator.
See if finally can boot.
Else, could be the exe file permission issue itself which is broken.

[raven meadow]

tried both still cant. Dont think I have done any changes at all to the uac lately.

how to fix the exe file permission issue if its broken?

[pale mural]

right click the qrls exe and find security tab, should be like this :

at least 4 user access, authenticaded user / system / administrator / and lastly your own windows user.

[raven meadow]

like this atm

[pale mural]

do system and adminsitrator have full control ?

[raven meadow]

yes, got

[pale mural]

odd... is there 3rd party antivirus there outside windows defender ?

[raven meadow]

nope

got this running

[pale mural]

go to %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes. or saved_steam , if there's crash log there, send it to @radiant edge maybe can find more details on what keep bugging your steam deck.
not usre if 3.2 update make the anti cheat able to detect window on steam deck and make the game unplayable, but usually if the anticheat is the one reacting, should not cause black screen.

[raven meadow]

its black screeen for 1 sec or less then crash...

ok

[radiant edge]

Correct, this does not sound like the anti-cheat. Will take a look at those dumps soon as I can.

Solved: Broken driver install with dysfunctional OpenCL. We managed to get game starting via an Amernime 23.9.1 install on the Deck following a wipe of display drivers with DDU.

[hasty tide]

heyo I came across this in the official Tower of Fantasy website but idk if I'm still able to get it

[real junco]

Nope, that ended ages ago, at the start of anniversary update

[hasty tide]

ah damn that's unfortunate thanks

[unreal pawn]

does anyone knows if this is a bug or something

cant redeem other codes either

[drifting turret]

Expired

[unreal pawn]

is TOFGALAXY code already expired??

[real junco]

There aren't any active codes at the moment 😦

[slate lintel]

how do i make my controller run with tof?

[unreal valley]

yea, you can check either here or on the "unofficial" wiki if the codes have an expiry date (usually it is written or valid for a few days after the announcement)
https://toweroffantasy.fandom.com/wiki/Promotional_Codes

also, always check if you have a (white)space after copy/paste in case you have a new code that doesn't work!

[hushed bay]

i can't seem to use the chat in game!! i canb't write in world chat, nor crew chat, nor whisper chat.

don't sure why, and i'm hoping that someone can help me.

this started happening today, till yesterday was everything ok. but i did get some "Tip" notice once i logged in the game about chat. i just didn't realize i won't be able to use it. i see other ppl are still using it normal

hope i'm in the right channel

feel free to ping me

[unreal valley]

I see a target mode of group, are u outside in the open world or in a raid? and which tab are u using?

[pale mural]

xbox controller should be plug and play.
ps4/ps5 controller will need 3r party software mapping for this game. ( like ds4windows )
if you are using steam launcher, should be supported by steam itself.

[hushed bay]

i as in the open world, near the new boss, and i tried to send a message in the world chat for the boss, but i can't send any messages

[unreal valley]

are u ingame, I check if its a server issue

[hushed bay]

i left the game for now, since i can't chat.

i'm playing some other game now

[unreal valley]

did u change recently ur login method or somehow change something on ur account?

[hushed bay]

no, i didn't changed anything

[unreal valley]

either its a client bug (where maybe a factory reset #technical-help message can help) or ur account got restricted by level infinite (e.g. underage or some kind of punishment) #technical-help message
since when does this happen?

[hushed bay]

today.

i'm not underaged nor do i write something inapropriate in the chat.

i use chat only to find groups or help ppl

i'll see it later, if i can figure out what happened.

i play the game wia Steam

[unreal valley]

ping me if u need some help later, also on EU - for now it looks like a bug and today they updated the news page, maybe there were some changes and steam is also known to patch more often in smaller packages

maybe it happened due an update

[hushed bay]

maybe i will see it later again. or on another acc, that i use only on my phone

[unreal valley]

alright, I know a few cases in the past and they all seem to be on mobile too

but maybe Eliya (technical moderator) will help u too and even they are not directly helpful, the customer support know everything if its a serverside issue

[hushed bay]

well i just checked my other acc on my phone, and i just sent a message in the crew chat.

but i'll check back later as well

[unreal valley]

even worst case scenario with restriction by tof, u can for sure just fix this by writing a ticket

and btw I hear u are using steam, check if u use maybe the age restriction from steam

u can verify over this setting if this is maybe the reason (I guess the launcher would block u if u have no age restriction activated)

[hushed bay]

yeah i'll check it as well. but i have been playing the game for alsmot 6 months and i had no issue, and it was always wia Steam. and today i can't chat for some reason.

but i'll try again later

tnx for trying to help

[merry mountain]

does anyone know what the #h means? I can't log in my main (Osillron) account, but I can use a new account on a different server. I just get stuck at 90% and crash

[real junco]

It means another player or more had the same name on your region, so you were given the #

[merry mountain]

wait what, I had the name since day 1

but I was inactive for a very long time

[real junco]

Yeah, newer accounts were prioritised when they had same names unfortunately 😦

[merry mountain]

that's infuriating

but nothing I can do about it

can I change it at least?

that's not my problem right now though, I just want to log in

[real junco]

Yeah, anyone who has that gets a free name change card I believe

[real junco]

Not sure here, are you fully updated??

[merry mountain]

I just reinstalled it, so no doubt I am fully updated

[obtuse granite]

So i noticed something, the exploration side missions random NPC give, like defeating certain monsters for a Joltville Guard. I cannot find the mission to track them in my list or in the Missions Menu under the Terminal of the game menu. Will this be added so we can complete them or should i accept and keep wondering how to complete them. I took on me around 5 of those missions in D9. And for some reason. When i selected Side Missions, they did not get listed there.

[sage yoke]

https://streamable.com/8arjge wtf how to fix?

[pale mural]

logout from launcher and make sure it is not running at background, find and delete folder contents of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

make sure to also delete shader cache depend on your gpu #technical-help message

make sure to update gpu driver to latest.
open the launcher, use top right menu -> system, set directx depend on your gpu model. If support dlss / raytracing, set to dx12, else use dx11. Start the game, will need to find your character at server selection and set every in game setting again.

[sage yoke]

thanks. so far limiting to 60fps has helped.

[pale mural]

those random gathering mission will be deleted if not completed by the end of the week.
since every week, there will be different gathering missions.
for pointer on where to kill the monsters, actually it is marked at world map. But due to how world map being colored, it's hard to find the little blue circle which represent the location.
best bet is to memorize where are the monsters clumped or if mini boss, upgrade the statue or use interactive map.

[pale mural]

Are you playing on device ? Specially ios like ipad / iphone ? Since those devices have hard time accessing large world map and will crash.

[hushed bay]

it would seem, that what ever the problem was yesterday, is solved. i just got back to the game and i can chat now. yay

[nova ferry]

Can't get in from launcher but can from ipad
even if I manage to log in, can't tp or team or match

[summer belfry]

??? why center light didn't turn on ??

[pale mural]

change channel, seem the 2nd ring got slight rotation issue.

[pale mural]

• restart modem /router
• change dns at network adapter setting, set to 8.8.8.8 / 1.1.1.1 ( google/ cloudflare )
• open cmd with run as administrator and type ipconfig /flushdns

[real junco]

Reset by leaving, then 1 top, 1 middle and 2 bottom should do it

[hasty tide]

I play on my 12+3gb ram snapdragon 7+ gen2 but why does it still laggy? Should I play on pc? I have 8+8gb ram for pc

[pale mural]

lag or fps issue ? if lag, you will suffer lots of rubber banding, i.e being moved to your earlier position or after telporting, take a while to load hp bar + ability to attack.
if fps, might want to change device display if available. Like from UHD to HD or 1080, etc. Better if there's option for certain app display choice.

[hasty tide]

Is there any specific settings that could make the game much smoother? Like maybe shadow settings or anything else?

[pale mural]

well, minimizing everything while maintain 30 fps is a start : /
if that setting won't cause fps issue, go ahead and increase bits by bits.

[hasty tide]

Okay thanks for the advice

[nova ferry]

I did, but got log in "existing status can't log in" loop
Even if I manage to log in, got " network connect issue" loop again
Reinstalled launcher and still had issues

[pale mural]

is there any kind of proxy or vpn running at background ?
if yes, turn them off and make sure not running at background, resetting windows firewall setting can also help.
else, if your ipad using wifi which ended up at same modem as your pc, something else is bothering your pc connection, try to remove pc lan driver and then do auto detect by windows to reinstall it at device manager.

[gray heart]

Like yesterday, I have the bomb in the event and I pass through another player 50 times and it's me who dies... hitboxes aren't to look pretty, it's coding so learn your job and do things well instead of doing shit

your events suck since you started them! Really stop, they're boring, it's a waste of time, they're bugged, and the rewards I have the impression of being a homeless person who makes people believe that we're nice when we give them nothing!

[nova ferry]

No Proxy or VPN running in background. Reset modem along with firewall. Moved ipads to different room and such.
Still can't log in games. Even if I could, can't teleport or match

[hasty tide]

How contact service by mail? My account crashes for like more 5+ month

[slate lintel]

does a nintendo switch controller work?

[wind swan]

Anyone know the fix/issue when clicking on launch button on the launcher and nothing loads then goes back to the launcher.

[unreal valley]

any 3rd party antivirus software installed?

[unreal valley]

gave you seen the game open and close again or nothing at all (also check the task manager to see if it might be running in the background)

[unreal valley]

#game-support message email at bottom but I suggest to try here first all possible troubleshootings
check this out: #technical-help message especially point 2. factory reset

[wind swan]

Doesn't open and close just nothing at all

[unreal valley]

• Has it worked in the past? ...did it start behaving like this after the last update?
• Standalone or Steam/Epic?
• ...when you press the button, it gets greyed out for a short moment?

[wind swan]

Currently standalone ... had the same issue on steam so I uninstalled and did 2 prior to this talk. And reinstalled standalone

[unreal valley]

okay so u had a couple updates before?

[wind swan]

yeah last time i open was probably 3.1?

nvm i think i open it in 3.2 because i remember testing green lightning girl

[unreal valley]

its interesting that the game is not even starting but to hold this short I suggest to wipe the configs (which were not removed after u uninstall the game)

95% of the time it fixed such issues

we just delete some files so it generates default config after starting the game

u will just lose the settings like volume, camera, controls and so on but this should not be a big issue for u to change it again

[wind swan]

are there other config locations besides local/hotta?

[unreal valley]

it should be only this path where it stored for every launcher (standalone, steam, epic games, ...)

u can check the prev. post where I mentioned the factory reset for a quick guide

If it does not work, it may be that an update of your system or a third-party app (eg. avast, kaspersky, avira, ...) is preventing the game from launching

[nova ferry]

no 3rd party antivirus software installed.
Issues have been fixed simply by installed 2y worth of window update
Tin-foil hat: big brother MSFT doesn't like having me not updating their shit for years

[fair citrus]

In a fresh journey won't let me claim rank missions rewards 😤 euro server 4 when claiming rewards just resets and does not give them clear joint mission clear frontier Clash crystal dust door use train effect Faculty and so on ps5

[hasty tide]

Guys what's the minimum pc spec to run extreme 60/90 fps smoothly? Anyone tries?

[unreal valley]

This depends completely on the hardware and configuration... Here, in case you haven't seen the minimum requirements yet (I know there are no standards but you might get a good direction with this)

I've seen players with GT 7XX-1XXX generation who can play with extreme on 60 fps without any problems... but I've also seen players with new RTX who have fps drops. You can check on yt benchmarks of the game but just because the video shows for a certain gpu = X fps, doesn't mean it will also be for u 🙂

I would say from Nvidia 900 series to 10 series are a good middle point where u dont have any issues with desired generation of cpu, ram, ...

[pale mural]

do you have any other anti cheat running at background ? maybe from games like valorant, league of legend , fortnite ?
also check these conflicting softwares :
#technical-help message
#technical-help message
if yes, check at task manager and turn them off.
make sure os and gpu driver is properly updated.
use repair menu from launcher, menu is below launch button, if at steam just use it verify file ( hopefully not a whole redownload toward game with its own launcher )
find and empty these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then at launcher top right menu -> system -> select proper directx, if gpu support dlss / raytracing , use dx12 else dx11.
Test the game again, will need to find your character at server selection and set everything in game again.

[hasty tide]

Dang I got i5 1245 rtx2050 kinda makes me pessimistic since it's recommended to use i7. But maybe there's no wrong in trying. Hope it runs well. Thanks alot

[pale mural]

Crashing due too many teleport is normal.... yes, normal, this game is not optimized enough for that.
If the crash wasn't related to the loading process ( entering instance, teleport ), might want to delete your shader cache : #technical-help message
Also depend on your connection bandwith, might want to lower amount of rendered player. Test it against famous world boss fight, see how many players rendered before things start to get very laggy.

[pale mural]

Personally, won't recommend extreme setting except view range, you will make things harder for yourself.
Your screen will be filled with so many effects and no way to spot enemy attack.
Or when gathering, those grass will prevent you from finding the herbs / plants / other resource.

[hasty tide]

Oh okay I'll try configuring some settings that may make it smoother and better. Thanks. I'm still downloading the game on my pc though lol

[unreal valley]

yea, don't think you only get 30 fps xD - some players also think you need higher specs because of old bugs and performance issues but nowadays it runs smoother (not perfectly optimised, but good enough)

[hasty tide]

I just purchased a new phone which run genshin so smoothly on HD and high fps, I wonder why it's still sometimes laggy with this game hahs

[wind swan]

I wonder if there is missing/corrupted library of Visual Basic/DirectX or whatever ToF needs to call...

[unreal valley]

suprised me that after 1 year... a lot of problems could be prevented by adding an option to remove configurations when uninstalling the game and repair to reset to defaults

[pale mural]

if you feel need to fix library :
dx11 library , it's a self extracting exe, so put at a folder and then run exe inside that folder.
https://www.microsoft.com/en-us/download/details.aspx?id=8109

dx12 library, no installer, you need to run a repair via sfc command line :
run cmd with right click - run as administrator

• type : dism /Online /Cleanup-image /Restorehealth
• type : sfc /scannow
• reboot

visual c++ redist : https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
install both x86 and x64 one

If you still face problem, go to event viewer. Windows search bar -> type event viewer -> windows logs -> application or system. Find time stamp related on when you click launch on that launcher. Or simply just redo the process, if there's error, should be the most top report.

[wind swan]

lol i give up it's probably some registry issue or service that got janked

[pale mural]

go to %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes folder, if there's report there, dm them to @radiant edge

[radiant edge]

Give me a second to read up on what the issue is.

[wind swan]

zero crash because it can't even launch to the in-game

lol

[radiant edge]

Ah, game won't start at all. No window is displayed, only launcher ever loads.

Far as the idea that GespenstMkI had of seeking out corruption -- that's the correct train of thought here. Most of the instances of this that I've seen thus far are damaged Windows installs. Usually DISM and sfc are not sufficient to remedy the situation unfortunately.

A reinstall of Windows (upgrade install) of Windows ontop of Windows "usually" works in cases like this.

[wind swan]

yeah because it refreshes teh reg stuff probably

[radiant edge]

e.g, if you had Windows 11, downloading a Windows 11 installation media, then running the install and upgrading from Windows 11 to Windows 11.

As weird as that sounds, it's something permitted.

[woven raptor]

My game doesn't open and it just get to this screen and crashed

[radiant edge]

Looks like you didn't have any trouble prior and that this started abruptly. Windows / PC Client?

Tried all of the troubleshooting steps in the first pin pertaining to Patch 3.2 startup issues? {most of the time these wind up resolved by flushing driver shader cache}

[woven raptor]

I'm using phone

[radiant edge]

Ah, I see what looks like a "tab" on the left side of that screenshot. Mobile probably.

Since this is your first message since 6/28, did you just recently sign back into the game after a hiatus?

[woven raptor]

I playing nearly everyday

[radiant edge]

Gotcha, then this started more spontaneously and not specifically after an update.

Tried restarting the device already and the basic steps like that?

[woven raptor]

Yes I tried several times

[radiant edge]

Do you happen to know if an OS update for the phone was pushed between the game's functioning and it stopping?

SInce I don't believe there was too recent a client update pushed. {although I may be mistaken}

[woven raptor]

I did software update yesterday

[radiant edge]

[just going on the daily playing of the game-]

Probably not possible to roll back an OS update, so hopefully that hasn't rendered a new startup issue. Do you have access to broadband outside of a mobile plan with limited quota?

e.g, is it possible for you to attempt a reinstallation of the game without draining too much of your cellular data?

[woven raptor]

I'm using wifi

Should I reinstall?

[radiant edge]

If on WIFI / no quota concerns, and a fast connection. Honestly I'd suggest going straight for a reinstall. Since otherwise if that doesn't work, you might need to get in touch with Customer Support to report an issue that started with that Carrier's OTA update.

[woven raptor]

OK thanks

[radiant edge]

Yep, unfortunately there may not be much that you can try here outside of clearing cache / data / a full fledged reinstall.

Hopefully a reinstall gets things functional again and averts the need for that report.

[long ridge]

Playing on pc app crashed and won't let me login in that specific server created a new char in another server it is working fine just won't let me login into that specific server was trying the underwater race before crash

[radiant edge]

What happens with the crashes specifically? Full game closure being booted to the desktop?

Assuming that's the case: Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

Solved: Crash caused by Intel's drivers (during shader compilation inside igc64). New drivers permitted logging in fully-

[azure herald]

Hello everyone, everything good?

How do I send the game error file so you can analyze what is going wrong?

[carmine leaf]

Greetings! Has anyone encountered a DLSS-related problem? When I select a server and click "log in" for a while, the game tries to load, loads up to 90%, after which a black screen appears and returns it to the server selection. I don't quite understand if this is a system error, I tried to install another DLSS or disable it - it didn't help. I am writing to support now and I have to wait about three days. I hope someone has a solution:<

[azure herald]

Mine did something similar, but in this case it restarted Windows 😞😔🙁

[carmine leaf]

I don't really delve into this, so I'm afraid to reset Windows / reboot, you never know, suddenly something goes wrong and the computer will completely bend, if the developers don't offer anything like this, then I will completely reboot the entire system

[brisk gate]

hello everyone! i have this problem with launching the game whenever i try to launch it just gives me a black screen and throws me back to the launch menu. has anything like this happened to anyone? and is there a way to fix it?

[carmine leaf]

Do you also load up to 90% or is there another problem?

[hasty tide]

Hi everyone I’m having this problem where I can’t redeem any of the newest codes for PlayStation it just keeps giving me a error/failure what do I do about this

[brisk gate]

nope theres nothing loading i just click launch then theres a black screen and it throws me back just as i said

[carmine leaf]

Hmm, then it remains to wait for a decision or a response from the developers

[brisk gate]

alright thank you tho

[radiant edge]

@azure herald – If you have crash-dumps, my DM’s are open to receive them at all times. {preference is for them to be zipped up in a single archive}

@carmine leaf – Whenever you attempt to sign into the game you’re booted back to the server-select (still in game), and not back to the launcher completely – correct?

I see that you mentioned DLSS. Is there some reason that you believe DLSS is the cause here? Any detail / anything you've seen might be relevant.

Generally speaking there's three causes for loading screen ejects back to the server-select:
-- Performance {*the client taking long enough to complete loading that the server is no longer waiting for connection-- [e.g, timeout] *}
-- Connection {no route to the game-server or some form of communication problem whatever the reason may be}
-- Software {similar to the above, yet local to the machine that something is interfering with or blocking connection}

@brisk gate – Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]

-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

[radiant edge]

The codes you're viewing on this Discord are for Tower of Fantasy "Global". Tower of Fantasy Global is for the PC [Windows] and Mobile [iOS / Android] platform, with no PlayStation Client.

The PlayStation version is entirely seperate, with its own social media, Discord, and web presences. It's a separate game effectively, with its own codes.

[carmine leaf]

Oh, now I need to fully immerse myself in the game to fix the problem. Thank you for responding and pointing out the reasons! On this day I will try to fix the bug, and if it works, I will let you know

[clever plover]

Hello!! I am trying to log in the game, but I’m not able to. Does someone know how to fix this issue?

[pale mural]

is that pc or android/ios device ?

[clever plover]

iOS decide

A

Device*

[pale mural]

Uhh hopefully your ios device is strong enough for the game.
Switch between wifi and mobile data, one of them probably having trouble connecting to server.
Also if using wifi, restrat the mode / wifi router so ISP can give fresh ip.

[clever plover]

What is restrat the mode?

[pale mural]

restart the modem ... sry, sometimes hand and keyboard are having problem : /

[clever plover]

Aaaa ajajaja no worries always happens

Also, you were right I change to Wi-Fi and now I’m just waiting for it to load! Thank you so much

[pale mural]

hope your ios can be usable for a while, don't want to discourage you but this game resource usage is larger by each patch.

[clever plover]

Wowow really? Ajsjjss

Ayaya i hope my phone survives

[radiant edge]

Mostly was trying to provide some direction to go about troubleshooting here. Sadly not a single cause with a simple solution-

Is it possible that you can attempt a login -- get booted back to the server select, and then provide me a copy of "%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\Hotta.log"? {the most recent engine log, path would be "Saved_Steam" if the Steam version of the game}

Update: Insufficient memory- {4GB detected by system}

[strong sonnet]

how to log into your account?
I started playing a long time ago, even before the release, and now I decided to return, I don’t understand how to log into my account
when in the game itself I click on the account center there is some strange incomprehensible garbage (screenshot above)
when I enter my data somewhere it says there’s an error, I’ve been trying to solve this garbage for half an hour
(game downloaded on steam)

[brisk gate]

i tried launching again today and it worked fine. thank you !

[dreamy jungle]

someone here?

So I had a problem with login on my account cause I switched from android to apple and now when I want to bind apple to my google account it says that my email adress is already bound
How can I removed that account that is bound with my email adress? much love

[dark knot]

do i have to redownload the game in steam if i already have the original game files? im using launcher

[limpid ether]

Is there anyway to switch off the battle camera in mobile? I dont have that option. Its annoying when the screen zoom or pans when in battle mode.

[inner cipher]

game has started to close randomly, no changes in my hardware
my specs are: R5600, 6750XT, 32GB ram

[pale mural]

In your case, you should use the android to bind your google to apple login, not the other way around.
Because what were you doing is creating A NEW ACCOUNT using apple login and then try to bind said account to your old google account.
If you don't want to redownload on android, just download TOF official launcher at TOF website and installed it at your PC. No need to download the game, just do the account binding process via pc launcher.
Login at pc launcher with your google account and then choose account menu at top right launcher window to start bind process.

A bit of warning : this game requires heavy resource on device, if your ios device only have 3-4 GB RAM, most likely you will have lots of crashes and unable to continue playing once the game expanded further.

What was your original login ? The basic launcher or steam ?
If you plan to move on steam, should bind the original account into steam using basic official launcher from TOF website.
if you missed about old account upgrade into infinite pass, contact tof support to help upgrading your old basic launcher login : [e-mail]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a that was the old account upgrade news.

[pale mural]

No idea if they are interchange able....
But to play on steam, you need to bind your account to steam 1st via basic launcher -> top right menu -> account.

[pale mural]

Any crash report under : %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes\ or Saved_Steam if using steam ?
Or windows event viewer -> windows logs -> application / system ( find log same time with the crash )

[inner cipher]

im using steam version, i'll check it then post here ty

[pale mural]

if there are crashes, just dm the mod @radiant edge

[inner cipher]

i have these much files

[pale mural]

when was your crashes ? if at September 26th, dm the 26th ones. ( did you crash 3 times ? )

[inner cipher]

yup on sep 26th, just a few mins before my messages in this channel

[radiant edge]

Seems that you've stated that the game closures just recently started, yet those are quite a few dumps you've got there. I've actually already looked over what you've provided through DM's, yet am also screening through what you've posted to gather a bit more to go on.

Are the recent closures since the 25th {latest patch} something new / different from the prior ones?

[taken to DM's]

[austere relic]

just a scam copy pasta or a scam bot

[minor flicker]

oh ok ty

wasn't sure cuz i see mutual server in this group

[austere relic]

its normal for those scams to get their targets from joining random discord servers

[radiant edge]

Definitely don't follow the directions in any messages of this sort as Damica said there.

-- If you (or anyone else) receive messages of this nature, please do either contact ModMail or message any Moderator. That said, we shall take note of your posted screenshot and move it accordingly as a report.

[radiant edge]

While there are some assets that can be carried over from the standalone launcher to the Steam version, there are some file differences between the two. For this reason the general recommendation would be to re-download the game on different platforms in order to avoid potential issues where files exist in one release and do not in another.

-- Verification on each distribution platform {including Standalone} will replace files that don't match, yet will-not remove excess ones that normally would not exist in an installation. The engine may load these assets causing unexpected behaviors or crashes.

[dark knot]

i see thanks

[hard shadow]

I am a returning a player, should i be getting all my gear back once I log in or do i have to go thru a returning player trial of some sort?

[minor flicker]

ye hope it just me who had been messaged this

[sullen tusk]

Bonjour lorsque je veux faire la mise à jours sa me dit que je n’est pas asser d’espace de stockage sachant qu’il men reste beaucoup sur mon téléphone alors je me pause dès question

J’aimerais savoir si vous pourriez m’aider ou si il faut que je désinstalle encore d’autre application en espérant avoir assez d’espace 🥲

( j’ai essayé de le désinstaller et de le réinstaller mais cela n’a rien changé )

[royal yoke]

the game on mobile likes to crash A lot on my phone. is turning down the resolution the only solution?

[severe phoenix]

Hi! I am new in ToF and I am playing on PS5. I am with an issue that doesnt allow me to get inside Ruin A-01. I had to leave because irl stuff and when I tried to enter the ruin again there is not a way at all for me to do it. The is no button that allows me this and this is a mission from the story , around level 10-15. I already tried unstuck but didnt do anything. I tried to reset the mission and dont fix the issue either. At this point I send a support ticket asking to delete my account because there is not a single way that allows me to continue. Is someone familiar with this problem that has an idea if I will run with this again? It just feels so bad to be stuck like this.

[wary shuttle]

Hello! Just a reminder that we only use English on this channel

[wary shuttle]

This server is for PC and mobile only. There is a separate server for PS5, which you can find through Discord search icon

[pale mural]

Temporary, if the game require more resource, soon or later your device won't be able to play the game.
If your device ( android / ios ) have developer mode which allow user to expand virtual memory, it will increase the temporary measure, but soon or later, afraid you'll need to change device or start playing at pc.

[pale mural]

each returner will have a returner event, you can use as catch up booster, but don't expect to be strong enough like people who played everyday from day1.

[royal yoke]

My phone is the only thing that can run the game without lowest resolution

Its smooth 90fps, but even at lowest graphics settings it lags the same at some points.

I will try your suggestion and see how it goes.

[vernal dove]

Can I stop the camera by automatically zooming out while walking?

[pale mural]

no, afraid not, not even possible at pc.

[fossil prawn]

Why, despite playing on an iPad, does the literal game keep failing me so I can't explore why I have that big all the time I have that bug that disappears on surfaces and makes me fall over and over again

[cunning river]

crashing on login.. i can log in with an alt but not on my main, can anyone tell me why?

nvm its just crashing on both now

[gray heart]

can you explain the new event to me? Since buying nothing guarantees victory, why make a game where you just have to do tricks to win?

and why don't we all start with the same number of trophies?

another useless and poorly thought out event! The guy just won by buying nothing, did 1 trick and got 2 cards which gave him 200 free trophies well he won... I'm starting to wonder if there are really people who work behind Tower

the interface is superimposed so we see nothing in short, several more days of suffering playing this shit

[pale mural]

if you're on pc, try to hard reset the game client by deleting content of these folders : ( make sure to logout from launcher and launcher not running at background )
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then at launcher -> top right menu -> system -> pick correct directx depend on your gpu quality, if can support dlss / raytracing, go with dx12, else dx11.
also to make sure other cache taken care as well, delete shader cache #technical-help message

[pale mural]

if that keep happening, restart the device before trying to play again.
if your ipad model only have 3 GB RAM or 4 GB.... you won't be able to play using that device for long. The game already require large resource, and will require more as more content implemented. Domain9 map will cause lots of crash.
afraid, you'll need to preapare a pc, or find ios device with 8GB++ RAM, or stop playing : / ( the game is not well optimized enough for device )

[gray heart]

25 minutes for 1 game! You are crazy! If I wanted to waste my time I would have played LOL! Have you understood the principle of an event??????? Simple and quick mini games! WHY DO I HAVE TO PLAY 25 MINUTES FOR 1 GAME!!!!!!!!!!

[nova folio]

get a full party and everyone leave except you, 2700 coins instantly 1st place

takes 10seconds

[stone panther]

anyone have any idea how I can start vera?I go to hykros and it says I need to finish vera quests

[lucid lichen]

i can't collect my rewards? 😭 i tried restarting the game

[nova folio]

try on another device

[steep vine]

i just realized when i upgraded to windows 11 i need to launch ToF 2 times on steam to make the launcher pop up any fix for this ?
Tried Verify integrity and Reinstalling the game

[pale mural]

That wanderer log is bugged. Rather only 8 tasks, it actually need more, just do the rest.

[pale mural]

Just play asperia quest, you'll be send to hykros and at hykros should trigger a fast forward event which will give you go to vera quest.
Need to do all of those beginner quest.

[pale mural]

Mm, are you a returnee ? this bug should only happened on returnee, not new player

[stone panther]

yah

[pale mural]

: /
Hate to say this, but either restart a new account or ask support to help you : [e-mail]
This fast forward quest is bugged to returnee who stopped playing and didn't reach vera by the time vera fast forward applied.

[stone panther]

Ive contacted support

basically my only hope

[pale mural]

: / hope you can progress, specially if already spend on current character.

[stone panther]

not worth the restart

[unreal valley]

if u finish aesperia before vera u cant pass into vera

thats an issue for months and I'm not even sure if anyone managed to fix that except some few ppl who had only the issue that a sidequest/simulacrum was fixing claire

[jaunty summit]

sup

I cant upload my images

[pale mural]

open lobby, are there preset load able ? from other player ?

[jaunty summit]

yes

[pale mural]

huh ? if can load, sharing should work...

[jaunty summit]

maybe it just doesnt like me

[pale mural]

retry again, click share, and then click upload, wait a bit, and then reopen lobby and check 'my preset' tab

[jaunty summit]

dont work

[pale mural]

... at this point, i have 0 idea why it won't work at your end. : /
maybe just need to simply wait for few days before it is cured on its own.
sometimes it is just server problem, but usually that come from ohter login method, not the current standard launcher.

[jaunty summit]

is it cus I used a verification code for my login or what

[pale mural]

no, don't think so, that's just for more secure option

[jaunty summit]

im in so much pain

[unreal pawn]

does anyone know how to fix "invalid code" when trying to redeem codes

[jaunty summit]

get a more recent code

[unreal pawn]

like?

[jaunty summit]

when a new one comes out

there are no current recent ones

[spare pike]

I've trying to login to TOF official website to bind my google account with my iPhone, but the page won't load even when it says, "Login Successful!" help me, I don't want to start over!

[spare pike]

Okay, I found it on the launch center, but it says "repeated binding." But at least it says I'm "bind" with level infinte pass

[hasty tide]

;_; this game won't launch on my chromebook

just a a black screen

[pale mural]

what is the spec of said chromebook ? ( cpu / gpu / ram size )

[hasty tide]

this is what it is

HP Chromebook x360 11 G1 EE

SCREEN SIZE11.6"
Chrome OS™
Intel® Celeron® processor
4 GB memory; 32 GB eMMC storage
11.6-inch diagonal HD display
Intel® HD Graphics 500

[brittle egret]

• Minimum:
Operating system: Windows 7 SP1 64-bit or Windows 8.1 64-bit or Windows 10 64-bit
Processor: Intel Core i5 or equivalent
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GT 1030 with DirectX Version: 11
• Recommended:
Operating system: Windows 7 SP1 64-bit or Windows 8.1 64-bit or Windows 10 64-bit
Processor: Intel Core i7 equivalent or higher Processor
Memory: 16 GB RAM
Graphics: NVIDIA GeForce GTX 1060 6GB and higher with DirectX Version: 11

[hasty tide]

For the Android version??

i'm not using windows

ChromeOS

[pale mural]

Chrome OS... not sure if that actually supported by the game.
But other hardware is.... well, definitely out of system requirement.
Specially RAM, 4GB is definitely a no no, not sure if the eMMC storage can act as RAM expansion.
The GPU and CPU, the game will require more power then what you have currently : /

[hasty tide]

I had to look up the requirements for android and 4GB is meets the min, but 6 is recommended

[swift owl]

Help

[pale mural]

is this ios ? what's the device model ?

[swift owl]

iPad 9

[pale mural]

..... no, if the article was written a year ago, it is no longer valid or pre domain9 patch which is august 2023.

[pale mural]

You'll need a new device for this game, 3 GB RAM won't be useful.
Current version require large resource, specially when playing at large map like Innar or domain9.

[radiant edge]

Don't actually have much experience with x86 Chromebooks in the game. It'll be relatively hit or miss, though I have managed to run the game on FydeOS on low powered Ryzen APU's. Ultimately it'll boil down to driver support for that HD 500.

Bear in mind that ChromeOS is technically not Android, even if it's Android compatible -- it'll be an unsupported platform.

[hasty tide]

eh i gave up

[radiant edge]

Like with Mobile devices, you're more or less at the mercy of the distro's patches for hardware support. Without going in depth and custom building a kernel.

[radiant edge]

Repeat binding means that the sign-in method in question already has a "game-account" associated with it. Or, that you've signed into the game and launched the game during a sign-in on that account at some point in the past. [doing this creates and associates a 'new game account']

If that's an accident and you really want access to that method, the best bet would be to #game-support and explain the situation / what you're trying to do. In the case that the account is 'empty' (no characters associated), they might be able to assist you with getting it properly bound.

[keen umbra]

i read the faq and my question was in there but there was no solution 😭 idk if there still isn't one, or if there is and they just forgot to add it
it was the one about insufficient storage space, i have more than the required amount (~45gb available) and it's still telling me i don't have enough + i play on an iphone 14 if that means anything

i've tried uninstalling and restarting my phone several times, but it hasn't worked - is there a fix for this yet?

i did email support already but i just wanted to check and see if there was a way to fix it quicker here

[pale mural]

afraid not.
that bug plagues device for some time.
the current recommendation for disk space on device without game file :

• 16 GB for game files (for current patch )
• 5 GB when the game operating
• 16 GB when the game is patching ( the files are downloaded 1st before extraction and deletion of downloaded files )
  can only recommend to keep making space while restarting device to retry the process again.

Bit of advice considering you are on iphone 14 with bionic chip, while the RAM is 6 GB, might get lots of crashes at larger map like innar or domain9.
The game require lots of resource and most likely unplayable at your device in another patch or 2 which will enlarge domain9 map.

[keen umbra]

should i keep trying to redownload the app too or just spam restart my phone?

i'm getting a laptop soon so i'll probably end up switching to that instead of playing on my phone so i don't have to worry about RAM in the long run

[pale mural]

making more empty space - restart - retry download.

[gloomy silo]

Recommendation for tof players that playing on mobile devices

[wary shuttle]

[jaunty summit]

I've done all of the things suggested to me for image uploads, why can't I do image uploads to my presets?

[bleak flint]

Mirroria quest: Runaway bugged?
She is supposed to be here with the kid. Thats where the blue dot trail leads. But for some reason it also is pointing.... 150 down.

this is where they should be

and the indicator is pointing straight down o.o

but there is nothing there.... the map ends O.o

[real junco]

Try changing channel, see if that renders them in correctly

[bleak flint]

I went down there into the water and used the unstuck feature. And they appeared above o.o

[real junco]

Nice! In the future, try channel change when you know they aren't in the right position ^^

[bleak flint]

thx. good to know. But I would rather use the ustuck. Changing channels has 30 minutes cooldown and I frequently hunt for bosses heh

[untold pond]

Maybe you got a lot question about it sorry but how can i fix it? I can't text in game without pinning location

[unkempt coral]

I have many JRPG games downloaded via Epic Game Launcher. This is how I discovered the games and I intend to keep them in my Epic Game Library for "Time Played" & other achievements. I usually load the game, then check Task Manager to see which exe (sometimes it's the actual game, sometimes it's the JRPG game's launcher) is running from the game's folder. Games like: Genshin Impact, Honkai Impact 3rd, Honkai Star Rail, Snowbreak Containment. I then find the exe file and create a shortcut in my desktop. As long as I have Epic Game Launcher running... I can successively kick-start each JRPG's launcher to see if they require to auto-update/download. These JRPG's frequently have new updates in the gigabytes so it's nice to kickstart several of their launchers and leave them all updating.
NB: in comparison to not using desktop shortcuts, I would have to start the game via Epic Launcher. Upon starting the game via Epic... Epic Launcher minimizes (it takes some time to minimize)... then I have to restore Epic Launcher, which is a nuisance.
All those above JRPG games I mention are Epic-versions and can be launched from a desktop short-cut I manually created.
However, Tower of Fantasy doesn't like this. It complains and tells me I MUST start the game from Epic Launcher.

[radiant edge]

One possible reason for that prompt is age-verification on the account. e.g, if your account is flagged as being under-age.

This is probably one of those things that you'll want to #game-support {open a ticket on}, just incase and to have the account inspected / make sure that's not the case. I notice that you're a relatively new user on here, have you ever been able to chat on that account without restrictions?

[radiant edge]

Haven't tested with Tower of Fantasy, yet does EGS' built in "Create a Shortcut" option work? To my understanding you're attempting to create a shortcut to the Tower of Fantasy launcher directly from the installation folder.

e.g, ripped from Epic's Support pages:

A shortcut provides easy access to your favorite games directly from your desktop without launching the Epic Games Launcher.

To create a shortcut:
    Open the Epic Games Launcher
    Go to the Library page in the Epic Games Launcher window.
    Find the game you want to create the shortcut for.
    Click on the three dots on the right side of the game line.
    Select the Manage option from the menu.
    Click the Create button. 

[hybrid gust]

My game keep freezing and stutters a lot that always ended with crashing whenever i tried to click/preview/use Rubilia simulacrum. (This crashing issue never happened to me before Fei Se update btw)

Any other Simulacra is fine, it just Rubilia that keep crashing my game (I need Rubilia avatar when I try to capture some grayspace mobs)

So anyone know how to fix this issue? Is it only me who experience this? I'm using standalone pc version game btw.

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes".
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

That said, I've not personally encountered a freeze with this specific character. Since it's only a single character {and consistent}, I do have to ask if you've already attempted an installation file check / repair.

[hybrid gust]

i havent try to file check/repair yet so far

[radiant edge]

The crash happens every time that the Simulacra is used, correct?

[hybrid gust]

not used, even click to preview (before use) already crash my game

[radiant edge]

Gotcha, that could be corruption. The dumps may also be revealing.

[hybrid gust]

even if i switched to other account that not owning that rubilia, everytime click her is enough to crash (i never able to see her avatar pop up in my screen btw, it just freeze and blank before character able to load and crash)

[hybrid gust]

ill sent the zipped folder to you in DM

[radiant edge]

Perfect, appreciated-

Whenever you say freeze and blank. Screen goes black and loses signal, or just a black game window where the rest of the system remains responsive?

[hybrid gust]

no the screen is freeze on my previous image right as i click the rubilia icon, like 1 sec before she will pop up in my screen normally

and after game freeze and stutter for so long, i can hear rubilia voice before crash, but screen image is just stop there (not black screen)

[radiant edge]

Frozen image, audio continues, game closes shortly after -- alright. Description is always helpful and does give some idea in terms of elimination.

Update: Failing disk with signs of surface damage.

[midnight ivy]

??? help
I just realized my name has a #a thing next to it and when I tried to change my name back without the #a it said that the name has already been taken???

is this a bug or can this be fixable

[unkempt coral]

awesome! this works like a charm! you're a life saver!😀

[real junco]

Name's taken, someone in your region has the same name and was prioritized when choosing who got the original

[midnight ivy]

who the hecc has the same name as me I'm-

[dapper sparrow]

uhhh should i be worried?

it popped up after i opened da game after crashing

[radiant edge]

I wouldn't say that you should be worried persay, however if errors start spontaneously that didn't exist before / immediately following a game crash- often the cause tends to be corruption of some sort.

It'd be a good idea to inspect your drive's S.M.A.R.T. records with something like "Crystal Disk Info": https://crystalmark.info/en/software/crystaldiskinfo/
Also to check the Windows Event Viewer (System section) for any disk related warnings. If there's any warnings reported for the drive, then it'd be time to start worrying.

Error consistent / keeps happening I presume?

[dapper sparrow]

i think i crashed cuz i was in domain 9 and i set all graphcs to max and i guess my pc couldnt handle that so it straight up crashed

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [Or Saved_Steam if the Steam variant of the launcher]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

Certainly we can at least see if there's some engine logs, or some leads to rule out if it's anything serious.

That said, pushing max settings usually wouldn't cause a crash in and of itself {unless on Intel Graphics}. Even if beyond what a machine can handle well.

[dapper sparrow]

ohh aight

[tropic meadow]

Hey

I need help

I just downloaded the game on ps5

And i cant seem to accept the terms and conditions

Can anyone help me

[pale mural]

this discord is for pc, you need to ask that at ps discord. Both have different publisher and their own bug reports

[tropic meadow]

Oh my bad

[analog oriole]

Data Transfer option is not showing in settings.
Anyone know how to fix, or why it's not available? Ty.

[pale mural]

because server transfer is disabled since latest server merge.
currently it is 1 region 1 interconnected server.
as long as the servers are within 1 region, they can interact with each other.

[sharp kiln]

I just downloaded on PC and got to the wanderer selection/naming screen. I’ve tried a ton of different name combinations, and I always get “Server not available” with one exception - one name says it’s already taken. Any ideas? Internet connection is fine, and I’ve tried selecting a different server within NA cluster.

[silver venture]

oof if ur talking about naming a wanderer if someone else in the server e.g Ur in a na server and u wanna call them hero. If someone else in the same server has the name hero then that name is unavailable I think so I could be wrong

if it says server is not available then idk but if ur na and there are a bunch of diff named servers in the na section I'm pretty sure it won't matter which one u choose cause they are all combined

but yea that's all my knowledge so don't take it as fact and wait for someone rlly smart to come

[fair storm]

Greetings. I'm new and I would like to ask a question. I was wondering if playing with my brother on the same server (with different devices, each device has its own account, without any sharing just playing together with two different devices) was allowed or against the rules of the game and therefore bannable. Thank you in advance.

[proper surge]

cant log in using fb accnt

[unique wind]

^^ same what happen

[brittle egret]

i having an annoying issue, so when ever i swap between game an other things i have up. When i swap back to game there times where the game is just a blurry screen an if i dont swap off it fast enough game totally crashes

[pale mural]

restart your modem, so isp can give fresh ip.
seem the current one is having problem with form submit process. ( processing POST request )

[pale mural]

different device with different account under 1 network is fine.
heck even if your home making lan party with say 10 people using their own device ( latop / android ) and account, it will be fine.

[pale mural]

what is the pc spec ? did you try with disabling v sync from gpu control panel ?

[brittle egret]

is the specs, an think i turned off v sync in game.
tho it happens when game full screen or windowed setting equalling to fullscreen
but if its windowed an not set to look like fullscreen its fine

[pale mural]

try to hard reset the client 1st, delete content of these folder :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then at game launcher -> top right menu -> system -> set dx12.
will need to find your character at server selection and set every in game setting again, also make sure the gpu driver is up to date.
Try with the game at 30/60 fps and all setting to low with raytracing low/off, full screen then alt tab out and return, check if it still blurring.

[radiant edge]

Looks like you're running on Adrenaline 23.8.2 distributed via Windows Update (from the Windows Driver Store / Repo), based on that version number. Ever used "DDU" (Display Driver Unininstaller) in the past?

Initial recommendation would be to try purging your drivers, then installing the latest drivers straight from AMD's site. {I've seen WUA [Windows Update] maintained drivers get into weird states where symptoms like you're seeing occur}

The actual 'problem' could likely be mitigated by toggling "Disable Fullscreen Optimizations" under the properties (Windows Properties) of QRSL.exe in the game's distribution folder. However, what you're seeing shouldn't be happening to begin with.

-- There's two things that happen on a window reaching full size of the display {be that borderless or true fullscreen}. The OS bypasses the compositor [a direct game-mode of display presentation], and AMD's profile service engages "Freesync" if a monitor supports it.

Far as the "blurring" that you're seeing, I'm making assumptions here on the description. Is this something that you can capture a before and after screenshot of {or an actual display-blur}?

Far as a short guide on the usage of DDU if you've not used it prior.

-- Pre-download latest AMD drivers & DDU
-- Disconnect the computer from network access {so that Windows Update cannot run! -- the risk here is the race condition where WUA attempts a driver install concurrently with your manual install after cleaning-}
-- Reboot in safe-mode
-- Run DDU
-- "Close" / OK the initial page of settings (** checkboxes that are defaulted are fine **)
-- Select "GPU", "AMD" on the cleaning type {drop-down menus to the right}
-- Use the first button to "Clean and Restart"
-- Permit Windows to reboot as normal

-- Install the latest AMD drivers that were pre-downloaded earlier {you should not be online right now----}
-- Reconnect the system to the Internet

References:

Entering Safe-Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
DDU: https://www.wagnardsoft.com/display-driver-uninstaller-DDU-
Latest Drivers (as of the time of this post): https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-9-3

[drowsy hill]

What's wrong guys, how can I solve it

[silver venture]

Idk but try logging out and in again it did this to me but then I just closed it and went back in

Maybe internet being funny

But best just to keep trying cause it went away for me at some point

[drowsy hill]

Thank you, I'll try that

[radiant edge]

Usually this happens if the launcher is left running for a very-long-time, or the system is slept with the launcher active {e.g, if you don't shut your machine down}. Closing the launcher completely tends to be all that it takes.

If that doesn't work, completely logging out, closing the launcher, re-opening it, then logging back in and re-starting the game.

Rarely, but sometimes, it's also necessary to flush the launcher and client's cache.

[mellow ether]

I found a gold nucleus on disctrict b when i got exploration for district c, please move it a tiny bit towards c so people know that its for c not b

[keen umbra]

wasnt sure which channel to put this in but how do i save my settings? i keep having to go in to change my aiming sensitivity bc it wont save and its really annoying

[pale mural]

Unless there's something wrong with the setting file under %USERPROFILE%\AppData\Local\Hotta\ folder, it should just save setting normally on change. ( could be broken file permission or broken read only file attribute )

Logout from the game and launcher make sure launcher not running. Delete the whole content of %USERPROFILE%\AppData\Local\Hotta\ folder. Files at that folder will be re-created, and hopefully this time with no permission or broken file attribute.
Launch the game game again, will need to find your character at server selection and set every setting again.

[vernal sundial]

hey guys, where can i get help for retrieving my lost account? lost meaning i forgot the email i used.

[pale mural]

contact [e-mail].
although, i doubt they can help as well if you really forgot your old email and don't have any info about your UID.

[vernal sundial]

damn, even if i provide my purchase history?

[pale mural]

If the history got UID info in it, that can help.
Another way is just using forget password option at launcher. Well, hopefully you still remember the device or login method which you used to play.

[vernal sundial]

but how can i use the forget password if i dont know the email my account was in? should i just try all of the email i can think of?

[pale mural]

Practically, yes. Spam forgot password with every email you have.
If the email registered, you should got email to do reset / set new password.

[pale mural]

can use tof official website too, rather downloading the launcher

[vernal sundial]

man, the purchase history only has the order number and order date. no game UID

[vernal sundial]

alright, ill try this one.

speaking of login method. ive tried using fb login. but after i tried the first fb account it always forces me to login on the first account even though i logged out and am trying another new fb account

is that a bug?

i even removed tof in the apps section of the first fb account. but it still forces me to login on the first one.

[pale mural]

never tried fb account.... AFAIK, if your starting account is FB account, should just login with fb and no longer ask the original.

[vernal sundial]

ive tried that as well. but for some reason it still keeps forcing me to login on the first fb account i tried. what is up with this. haha

[vernal sundial]

man fck this, i give up. ill just start a new account. im not patient enough for this. hahahaha. sorry for taking up some of your time mate. thanks for the help!

[radiant edge]

If you have purchase history, and you know the name of the characters that you poses coupled with the region you play on, it's likely possible to search for yourself ingame and recover your UID. That said, Customer Support "will" assist you if you have the login method {even if you don't know the account 'specifics'} and proof of purchases (transaction ID's or bank statement records).

Unless you're very early on in the game, I would still recommend trying to go this route -- albeit it does take some time in that responses from support may take a few days during investigation.

Could I ask what client you're using for trying that Facebook login? Given it won't permit you to change input account. Just to make sure that's not something on the client side we're dealing with here.

I do note that Gespenst already had you flush the Hotta folder, yet there might be a few more locations we can purge. The Hotta folder is for the client and not the launcher -- if you're explicitly being prompted for the wrong account (on each sign-in), that's likely more to do with the launcher (just going off the description).

-- It could also be browser cache related. {meaning that it'd be a good idea to flush all cache in whatever browser is being opened for the external sign-in from the launcher}

[radiant edge]

Technically yes, since that's not supposed to persist / be cached.

However it's also a bit more complicated as there's many different applications and systems involved in the web-based external logins. (at least on the PC client) Flushing all involved cache should un-stick things. Different browsers (such as Chrome), may behave appropriately if you're willing to set such as the default to be invoked by the launcher.

[pale aspen]

can i ask help about my account here? or is there a somewhere else?

[radiant edge]

You can ask for advice on anything account related, yet ultimately you'll likely need to #game-support for a more direct communication line to the appropriate team that deals with account issues.

[pale aspen]

ah i see rthank you

[radiant edge]

If it's something simple, we might be able to avoid the need to go the ingame route.

[pale aspen]

i think i lost my account so….

[radiant edge]

For account recovery, that's something that'll need support's assistance. (e.g, if you forgot the sign-in method that you've used)

That said, if you're using something like "Google". The most common thing that happens (especially if it's been a really long time) is forgetting if you signed in with the "external" Google sign-in method, or through the launcher form directly (Google as "gmail", or if you used email salting). -- Make sure you're trying every combination.

When I say the external sign-in method, I mean the Google Button at the bottom of the login fields prompt.

[pale aspen]

i see i’ll try that

was there always a sign in with google option?
i haven’t played over a year

[radiant edge]

Yes, even early on the Google external login existed.

Some options were added later, such as Steam and Epic.

[pale aspen]

it created a new account.

[radiant edge]

Another potential here if this was over a year, is if you played pre "Vera" (2.0).

It sounds like that's the case, so if you don't remember the desert-planet then your leave was before the changes to the account binding system went in-to place.

After Vera's release, the binding system was altered with the ability to unbind accounts 'removed' (for user-safety). This made cases of account theft much more difficult in that the only way afterwards to unbind a sign-in method was to go through customer support.

Either way, that's not saying this is the case -- yet it's a possibility. Support will assist in that instance if you can provide them the needed info just the same. (be this account recovery, or just needing the sign-in details returned)

[pale aspen]

where can i contact support?

[radiant edge]

#game-support -- contains details of each method of writing support.

In jist, there's an ingame method, a web-based method, and an email route.

[pale aspen]

ah i see it now

[radiant edge]

Since you don't know your details {or at least don't have access to your characters}, you'll want to pick one that doesn't require game sign-in probably.

[pale aspen]

what issue would you describe this

i don’t know what to choose.

[radiant edge]

I haven't checked up on the options in awhile admittedly, but this is account-recovery.

[pale aspen]

there’s account retrieval?

[radiant edge]

There should be an option for such, yes. Another way to do this would be to initiate the exchange by email so that you can make your case explicitly.

{If you do that, try to use the email account that you believe to be associated as the source of the exchange}

[pale aspen]

now i feel like i forgot what email i used.

[radiant edge]

That's always possible too. Do you have the character name, UID, server that you played on / region, and maybe have made a purchase in the past that you can lookup the associated bank / transaction details for?

Past screenshots would be a good way to dig there.

[pale aspen]

let me check my messages here, i sent them here

[radiant edge]

Of course, don't post anything to me, or in this section -- this will be things that you include in your ticket / exchange with support.

The more details that you can dig up, the better.

Basically, you will need to prove to customer support that you are the account owner, in this exchange with them.

And, to give them sufficient details to find / locate your account.

[pale aspen]

alright, i’m just not sure if i can prove it

[radiant edge]

Never know until you try. They'll let you know what's needed of course.

You can also while waiting for a response from support, continue trying all sign-in methods that you might remember. {which is still recommended too-}

[pale aspen]

the forms is asking me the date i registered the character, and i have no idea

[radiant edge]

If you dig through your email, do you have any confirmation mails that you received for account creation?

This will often line up with the date of character creation.

[pale aspen]

is there a way to login with my username ?

i might remember the password but i can’t remember the email

[vernal sundial]

so like, how do i flush the cache? ive tried using ccleaner. but it doesn't work. and i dont see any options to clear caches in the launcher

[radiant edge]

Sadly there is not, yet support would be able to provide you the sign-in method associated based on the username / UID. (after proof of ownership)

[radiant edge]

Which launcher version are you using? For instance, standalone, Steam?

[vernal sundial]

uhm. the one i dled in the official website

is the steam one better?

[radiant edge]

Not necessarily, yet they have different paths.

In this case, you'll want to clear the contents of: "%USERPROFILE%\AppData\Roaming\tof_launcher\"

For the Steam version, just incase someone else is wondering, that'd be "tof_launcher_Steam".

Far as ccleaner goes, does ccleaner display the browser that you're using? Some obscure custom browsers do not have ccleaner entries.

[vernal sundial]

oh thank god! it worked!

[pale aspen]

i remember preregistration

[radiant edge]

Fantastic.

[radiant edge]

Sounds like you were a day-1 player.

If that's the case, you could just mention that probably.

[pale aspen]

i dont knnow what to choose

[radiant edge]

Retrieval is appropriate, since you don't know if the account was stolen, or if you don't have the appropriate login credentials.

[pale aspen]

alriight

[radiant edge]

e.g, support will need to investigate and get back to you on that.

In most cases it's simply a case of not having the right credentials, so yeah -- start with that always.

[pale aspen]

i see, one question

[vernal sundial]

man, i have to do the whole process of deleting those files again to change my fb login. its not really a hassle but its slightly annoying. oh well. at least its fixed

[radiant edge]

Ah, happens every time, interesting. I'll need to experiment with Facebook later then. Last I tested with Google and Facebook, they permitted swapping accounts properly.

[vernal sundial]

thnx for the hardwork mate!

[radiant edge]

I do suggest setting your default browser to something like Chrome though, if you've not already.

Different browsers behave differently with the launcher.

[vernal sundial]

how to? like just set my default browser to chrome and the launcher will pick up on it?

[pale aspen]

does the game have the thing like uh

in genhsin
uids that starts with 7 is eu 6 is america etc ?

[radiant edge]

Correct, the OS default is what the launcher uses whenever you're forwarded to the sign-in. {at least per all of the external web-based provider choices}

Big name browsers are the best bet for no-problems here.

[radiant edge]

Never looked into this one if UID's are different regionally, or if they can't overlap.

[pale aspen]

i don’t know since, i never got to figure out which server i played in,

[radiant edge]

Well, one thing that's changed significantly since you've left is that each region has had all of its worlds "merged".

The server selection still exists to some extent, yet in the game itself (after sign-in), that's one unified world so to speak.

From this context if you're searching for yourself ingame and you have any idea what your character name was. This will be quite easy even if you don't remember the world you came from.

[pale aspen]

so now there are only regional servers? no more like mini servers?

[radiant edge]

Correct, there's one giant unified world, per region.

[pale aspen]

i see,

[radiant edge]

Analogy wise, it's like multiple doors that enter the same room.

Where the doors in this case are the server / world names in the past.

By the way, since you said that you don't remember the world that you came from. The 'available characters' list under the world-selection is empty, correct?

(on the account sign-in that you thought was yours)

[pale aspen]

ah i understand now

i think

what does this mean/

[radiant edge]

For that one you'll want to dig through your bank statements, or anything else that you can find the associated charge with. Some record of it.

[pale aspen]

what if i never spend moeny on the game?

the only record i have is me asking for help here in gameplay help

[radiant edge]

That will make things substantially more difficult far as proving ownership. You could mention this and try your luck going more roundabout on another contact issue selection.

I don't know if support will be able to ask you other details to fill in the blank.

They'll need to acquire sufficient that they're confident that you're the account owner-

[pale aspen]

man, i think i should just start fresh

tornado spinning gun girl bye bye i guess

was a 4 letter username possible?

[radiant edge]

I'd have to think a bit on that one. My initial character name was 5-characters long.

I don't believe the naming convention has changed, if you're being prompted that it's disallowed.

[pale aspen]

i thought they were all combined?

[radiant edge]

This is that 'doors' analogy.

Any selection that you make will get you to the same place-

Or rather, put another way to make it more clear, a person who chooses Nightfall will see players from Tempest ingame, can party with them, and interact with them.

[pale aspen]

i guess 4 letter username was possible

[radiant edge]

Bear in mind that shorter names are going to be heavily desirable too.

Your name can include a "space" in the middle, so you can have a surname or other conventions like that.

[pale aspen]

😔 lost my og user

[radiant edge]

-- This might make it easier to come up with something that sounds appealing and avoid name overlap.

[pale aspen]

i’ve chosen the name

i’m just hoping support will respond soon

[radiant edge]

Rest assured that Customer Support will always respond, it may just take a bit of time. They get through the tickets as quickly as they can.

[pale aspen]

yea, i’m just worried that i don’t have enough credentials to prove that i’m the account owner.

could you give me a quick recap of what happened ?
last thing i remembered was nemesis’s banner ending.

[radiant edge]

Since you've left, there's been multiple new areas added to the game. Vera, Inars, and Domain 9.

Your adventures now go across a desert, under the ocean, and across space and time.

[pale aspen]

._.

jesus

[radiant edge]

On the engine front, there's been raytracing added (at least for suitable hardware), DLSS "frame interpolation", and more modern features.

[pale aspen]

how do i customize my mc?

[radiant edge]

This is delving more into the general gameplay topics, so it'll be something you'll want to ask in appropriate channels {also under the help-center}. During the prologue / introduction to avoid making a mistake though, you'll encounter a section of the game where a male and female character are dodging an attack from a monster. Make sure that you choose the appropriate of these characters as your basis.

Actual customization comes later in the game, and you'll be presented an opportunity as you advance the story.

[pale aspen]

i remember getting able to customize my characters even before the game actually opened though?

[radiant edge]

Correct, you can customize your character to create a preset before this point -- from the character creator in the menu before signing in completely.

However, you won't be able to load those presets until later on into the game's introduction.

[pale aspen]

i see thank you

[brazen escarp]

there is no google sign in in IOS Tof?

[radiant edge]

Correct, in the case of iOS you'll need to associate {bind} another sign-in method.

For mobile clients, this is something that you can do whilest ingame on your other device from Settings -> Compliance. Or, if from the launcher on a PC client, you may do so from the "Account Center" -- before entering the game.

If it's a new account, same deal-- a game-account can be associated to multiple sign-in methods.

e.g, you can have Google and an Apple ID concurrently associated with one game-account, to use either login method across two or more devices.

[brazen escarp]

I still don't see google sign-in in Settings -> Compliance

[radiant edge]

Ah, in this case I'm more talking about from whatever device you used Google to sign in from, and not the new Apple / iOS device that you wish to use to access the account.

[brazen escarp]

So i need to sign in first in non ios device right?

[radiant edge]

Correct, give me one second here to explain how the binding process works -- to avoid errors.

Since once a game account is associated to a sign-in method, it cannot be "bound" to another game-account.

[brazen escarp]

Okay, Thank you!

[radiant edge]

In jist, you (presumably) have some other device that you play the game from already, and you want to access that account from a new Apple Phone or Tablet.

First you need to access your account how you have been before that device was acquired. So, for example -- let's take the PC Client here as that's the most common case:

Log in via the launcher using your Google sign-in method. After that's done, from the main launcher dialog 'before' clicking to launch the game, you'll note that your sign-in method's user-name is displayed in the upper right corner next to what looks like a downward facing arrow. Clicking on that arrow {or the name next to it} will expand a drop-down menu, and under this menu, there's an option labeled "Account Center".

From the Account Center, click over to the "Bind Account" tab. Under here, one of the options listed will be "Apple". So assuming that you want to bind your Apple ID, click on the bind button to the right of it. Complete signing in to your Apple ID, and it shall (hopefully) be associated to your account.

-- With the new sign-in method associated, using that sign-in method from your iOS device will access the same game-account. e.g, it'll function as if you signed in via Google.

I say hopefully, in that this only applies so long as you've not signed in via an Apple ID already on the iOS device. If you have launched the game already on that ID, then the ID will already be associated with a new game-account.

^ If that's the case, you'd need to either bind a different sign-in method that's accessible from iOS, 'or' #game-support and explain the situation -- asking assistance in binding your Apple ID.

[brazen escarp]

In my case, i created my account in PC. Can i access it from an android device?

[radiant edge]

Android Client can use the Google sign-in that you already use, yes.

iOS is an edge case where the sign-in methods aren't mutually usable far as mobile goes. Yet you can work around that by having two different sign-in methods.

[round cedar]

how do i change server on ps5 with tof?

[radiant edge]

Tower of Fantasy "Global" has PC [Windows] and Mobile [iOS / Android] clients. Tower of Fantasy for PlayStation is an entirely different game with separate social media, website, servers, and respective game presence / publishing.

You'll have more luck asking PlayStation specific questions in the respective Discord for the PlayStation variant of the game. You're welcome to remain here of course, yet those players from Global are less likely to have knowledge of the PlayStation version of the game.

[round cedar]

oki thanks

[visual ibex]

Anybody here knows how to fix loading screen error which is stuck at 90%?.

[carmine iron]

If I want to request an email change on my tof account who do I mail.

?

[gentle geyser]

@jaunty summit Open your folder C:\Users\%username%\AppData\Local\Hotta\Saved\Screenshots\WindowsNoEditor and try and upload your avatar. Does anything appear/update in that folder?

[jaunty summit]

upload it?

ill try

I dont see "appdata"

[gentle geyser]

C:\Users\%username%\%localappdata%\Hotta\Saved\Screenshots\WindowsNoEditor

I mean. xD

[jaunty summit]

strange

dont see that either

[gentle geyser]

Hmm. Try it without \WindowsNoEditor

[jaunty summit]

so should I just look for "hotta"?

k im in hotta

but no 'saved"

ok I see 1 screenshot

what now?

[gentle geyser]

In \Saved\Screenshots\WindowsNoEditor?

[jaunty summit]

wasnt a saved

I just clicked screenshots

and theres no "windowsnoeditor"

[gentle geyser]

Alright your in the wrong place.

Type in %localappdata% in the address bar and look for hotta folder

[jaunty summit]

im checking "search this pc"

[gentle geyser]

Put it in the address bar on the left.

[jaunty summit]

address bar?

sorry im still new to this stuff

[gentle geyser]

Next to the search bar.

[jaunty summit]

are you on windws 10?

[gentle geyser]

I assume your on windows 11?

[jaunty summit]

yeah

ok I see it'

yeah I see stuffs

[gentle geyser]

Now look for hotta and nav to the path i gave yeah.

[gentle geyser]

These recent or old?

[jaunty summit]

no idea

how do I check

[gentle geyser]

Ok. Leave that file explorer open. Start up the game and attempt to upload your avatar.

[jaunty summit]

ok

[peak fjord]

future reference

[jaunty summit]

k im trying it

[jaunty summit]

ty

ok wait a damn minute

this is my folder now

@gentle geyser

am I seeing things

or is there a extra one now

[gentle geyser]

That's odd...

Delete'em and try again.

[jaunty summit]

ok

all of them?

[gentle geyser]

all of 'em

[jaunty summit]

ok

[gentle geyser]

Wanna be sure Photo~ files are updating.

[jaunty summit]

alr what the hell

just popped up after i tried again

whats happening

[gentle geyser]

You attempted to upload your avatar?

[jaunty summit]

indeedo

[gentle geyser]

Well, we can rule out it being an disk writing issue.

[jaunty summit]

so whats it make it

[gentle geyser]

@jaunty summit What have you tried so far to fix it?

[jaunty summit]

delete tof and reinstalling

closing everything except the tof launcher and game

contacting tof themselves

praying

stand right next to my router

waiting for 2 hour straight for it to upload

more praying

going in a place with a bunch of people

going in a place with no people

and yeah

anyways im going to bed

ty for tryna help me

[gentle geyser]

alright.

[pale mural]

[e-mail]

[pale mural]

pc or device ? also what is the pc spec or device model ?

[carmine iron]

Thank you

[real junco]

Scam

[woeful light]

Yes Scam

[visual ibex]

PC, I5 12400 with 3060 gpu

[pale mural]

if the 90% resulted in manual close via task manager rather the game auto close, that could indicate connection problem.
if have to force close via task manager :

• restart modem / router
• change dns at windows network adapter to 1.1.1.1 / 8.8.8.8
• open cmd with run as administrator and type ipconfig /flushdns

if force close / crashed to desktop :

• delete content of these folders :
  %USERPROFILE%\AppData\Local\Hotta
  %USERPROFILE%\AppData\Roaming\tof_launcher
  %USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam
• delete nvidia shader cache : %USERPROFILE%\AppData\Local\NVIDIA\DXCache
• start the game normally again, at launcher go to top right menu -> system -> set directx to 12 and then start the game, will need to find your character at server selection and set every setting in game again.

if you're still crashed to desktop , go to %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes folder, if there's crash report generated, dm it to mod @radiant edge . Could be anything like driver failure, storage failure, or os require repair.

[jaunty summit]

how do i use this

[visual ibex]

Thanks , I'll try it.

[hard linden]

can I log into my normal account (pc) in ps?

[real junco]

Nope, no cross play, 2 separate games

[radiant edge]

As the others have indicated, it'd be a good idea to avoid interaction with individuals posting spam of that nature in the game for the safety of your account. Recommendation would be to block these accounts, yet please also report them {via the ingame feature} to aid in the safety of your fellow players as well.

We'll go ahead and remove that message just to be sure nobody follows the posted directions within.

[restive briar]

hi! whenever i try to login via e-mail on an iPhone, the game freezes for a second before crashing. every other login method works perfectly fine

ok i can confirm that the log in only bugs out w/ password. e-mailed code works fine for some reason

[hollow glen]

please help me

my stat very bad please help me

[peak fjord]

looks good

besides having low crit..

[stark granite]

need help, I'm stuck here for days, i need to get the card for the elevator from Melissa but nothing happened, i already spoke with Yu and Peng, but nothing happened.

[ancient plank]

i want to report this bug well i speed run it for u its only the first 5sec its the bug
when i enter the game and click to continue to enter the server it shows me the loading screen when the first one completed it do a second loading and get me out of the server im a pc player using epic games this problem never happened before when i was using the normal launcher.

[rare peak]

Hai! I have a problem... apparently my account is just gone Q~Q i tried logging in, and its level one instead of whatever level i had...now i have to start over DX

Mew?

[jaunty summit]

I still cant do image uploads >LV

:V

right so i ahve a question

I try to save presets, which i haven't been able to do

but when I check C:\Users%username%%localappdata%\Hotta\Saved\Screenshots\WindowsNoEditor, the thing im trying to upload to presets is there

why is that

[gentle geyser]

It gets saved there so it can be uploaded after.

[rare peak]

Bump

[vernal dove]

Is there a free-camera feature for me to move upwards, downwards, zoom in and out in this page? This will make my life so much easier to make changes on my character’s face

[rare peak]

huh...guess my account just vanishing isn't important at all...

[rare peak]

Oh wow... deleted because of inactivity...wow...just wow...

So. Since my phone was stolen, and i was too poor to get another...i lose all my progress...thats nice

[real junco]

Are you logging on to the correct server?

If you're using the right login method (Facebook, Google,etc) you can check which server has your active account on it

[rare peak]

I checked all servers...

My girlfriend jus looked it up (i couldn't find anything) and said that accounts not used in a certain amount of time get deleted to "Save server space" tsk. I want my friggin stuff back! I don't remember that ever being a thing before, and it looks like a ploy to steal people's money in all honesty.

Keyword. "Looks Like"

Not "is".

[real junco]

Have you tried contacting customer support from the login screen? There was something done a while back to bind accounts and it's possible yours hasn't been lost, just misplaced

[rare peak]

I had my account bound already. Was the first thing I did cause I did not want to lose progress. I didn't contact customer support, cause i have never been helped with any customer support in the past...am either ignored, or told "There is nothing we can do" tsk...sorry, im just really really angry that all my hard work is just gone...

[real junco]

No no, I get it, don't worry. It's not great seeing all the work wasted 😦

[rare peak]

i don't understand why thats even a thing...

[mental fulcrum]

When did u last log in?

because there's still some returnees who can still play since they leave after like 1.3

Maybe just wrong email that were misplaced

Like 1 email can be use in different account

Account from email account e.g. google
Account from Level Infinite Pass

Another probability is you rewrote the progress when binding

[radiant edge]

Your account vanishing is important. While we on the Discord side of things don't have the ability to handle account related issues (this is something that'd need the ingame support team to launch an investigation), let me review your post history to try to get an understanding of when you last played.

The most important thing here is the account age. Back whenever Vera (version 2.0) released in the game, the account binding system was changed for the sake of user-safety. The automated method to unbind accounts (either under compliance or the account center) was removed entirely, mandating going through support for any request to perform an unbinding. e.g, if you played "post-Vera", the odds of account theft {rebinding} are much less likely here.

--- Accounts are not removed in the case of inactivity, they should remain.

Does 8/21/22 sound right? Is there any chance that you signed in after this point?

Vera launched more towards the end of the year in 2022. Doesn't mean that this is what happened, just means that rebinding is a possibility -- details like the last sign-in time are important to mention whenever you ultimately #game-support -- to give them a timeline of events.

The most common culprit is still as Aria indicated just not exactly recalling the login details / the method that you used to access the game. In the case of Google especially make sure that you're trying 'both' the Google Icon at the bottom {external sign-in provider} in addition to gmail (as plain old email). Since you've mentioned having bound the account already, please also try every other method of signing in that you might've bound if you've not already done so.

Rest assured that Customer Support will assist in both cases of account recovery or locating of proper sign-in credentials (the method and account used). Note that you will need to prove ownership during this process, so it would be a good idea to preemptively dig through your bank statements and find any special currency reloads that you've done. Support will let you know what they need as you proceed.

[jaunty summit]

so how come it saves there but not uploaded?

[gentle geyser]

Something is preventing the game from uploading those files. Firewall blocking it, game servers rejecting etc..

[south magnet]

My workshops are all level 5 and some level 9. But the item crafter on artificial island still hasn't changed what I can craft. What do I do?

[acoustic steppe]

hello i just came back to the game and my account is set to lvl 8 no units other than basic with no gear or dupes, i had 100% the first map and was almost done with the 2nd when i took a break, i used same log in as always (gmail) i have no progress now even though i still have items in my backpack. similar to previous user here . any updates or ideas on what to do. i tired relogging mobile and pc and checkign different emails and login socials

when i first tried to log in is asked me to do a verification to my email not sure if that was why

update: was infite pass verfication when tried loggin in with gmail

[jaunty summit]

firewall?

how would I disable one temp

[jaunty summit]

what path should I use to allow tower of fantasy through firewall

[rare peak]

I just got the means in which to play it again, so nu, i haven't logged in since...

[lament ravine]

stuck at 90% then crash to server menu for the last 6 months.

guess they just pocket the profits and screw improvements?

for a million revenue game feels like its just college students working on the game

[jaunty summit]

yo

im trying to add tof as a thing to bypass my firewall

which part do I add

[finite sequoia]

I can't use chat for 2 days. It says unable to enter chat messages , please use quick chat instead.

Can someone help me to understand the problem here.

[radiant edge]

All connections from the game are outbound. Normally an exception shouldn't be needed unless you're using some third-party software firewall beyond Windows Firewall, and or have an advanced firewall that does more than blocking inbound traffic. {I've seen a few cases with an AV's "web-filtering" also can interfere}

Anyway, per the portion that you're concerned with, that'd originate from QRSL.exe.

[radiant edge]

In that case you're a pre-Vera player, so an unbinding is technically possible. {Still uncommon though}

If you're unable to locate a sign-in method that works, unfortunately you'll need to contact support. The key distinction of being pre Vera is that there's a chance that your login methods used are correct.

[radiant edge]

Did you bind any new method of sign-in within the last two days?

Or, has the account always been that way?

In either scenario, you'll likely need to #game-support and have them check to see if there's an age related restriction on your account. If there is, they'll be able to assist you in getting that corrected.

[finite sequoia]

It's only been 4 days since I started playing. I didn't try to send messages until today. Also im logging in with steam and I didn't bind any account except that.

[jaunty summit]

I think that might be it

[jaunty summit]

you mean avg right?

how do I adjust it

wait

the enhanced antivirus isnt installed

[jaunty summit]

whats that

ok I see the file

what about it

[radiant edge]

You could try adding an exception for QRSL or completely disabling the AV services (in entirety), however, AVG isn't known to cause issues like you're seeing- so I doubt that's the case here. Issues would be more expected with COMODO or KiS {Kaspersky Internet Security}.

[radiant edge]

Gotcha, if it's on a fresh account and if you're uncertain / if there's a chance that it's always been that way -- the recommendation would be to open a chat with support and simply have them investigate. Sometimes whenever a new sign in method is bound, specifically Level Infinite Pass -- where a person mistakenly enters wrong age information -- what you're seeing can happen as well.

[pale mural]

is that pc or device ? also, what is the pc spec or device model ?

delete nvidia shader cache at %USERPROFILE%\AppData\Local\NVIDIA\DXCache\ folder.
also do a disk clean up for windows directx12 cache via standard windows disk clean up.
then hard reset the game client by deleting content of thse folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

at launcher -> top right menu -> system -> select directx 12.
before launching, make sure gpu driver is up to date.
test the game, will need to find your character at server selection and set every in game setting again.
since the game is re-creating shader cache again, it will take some time to enter the game after server selection, just wait and it should allow you to enter game rather crashed to desktop.

[pale mural]

what's the fps setting you are using ? 60 ? mine is using gtx1650 and the worst drop is... 55-56 something, although with all low except view range and number of wanderer on screen is 7 max to prevent lag.

and the fps drop into what number ? somewhere below 100 ?

these few patches, most of them talked about dlss compatibility.
not sure if the latest one somehow bugged dlss again.
or there's something need to be done at geforce control panel regarding dlss, at least for this game only.

you might want to browse reddit, cannot post here since against TOS and also need to backup setting file before doing it.

[pale mural]

i've seen other also complain about that. Because I didn't experience it myself, I don't know what trigger such heavy load.

[finite sequoia]

Okay I got it. I'll contact with support to handle it.

[jaunty summit]

dont have either of those

so ill try to add exception through windows

[jaunty summit]

add the exe one or the normal one

[light cypress]

not quite sure where to put it, but my guild interface seems to be going bonkers. I am in a guild, and when i open the crew menu it works fine until i switch tabs, tho i cant collect rewards or donate or do anything else pretty much

[jaunty summit]

wait I already added the qrsl for tof as allowed to bypass my firewall

do I have to add a secondary one?

[radiant edge]

If an exception is already added, you could try a full folder exception in the AV or under other whitelist categories within the software {firewall explicit ones}. That said, since your messages prior I've gone ahead and re-tested AVG, finding the updated versions of AVG do not cause issues with the game.

-- As a last resort if you want to be completely certain it's not AVG, you could temporarily uninstall AVG from the system and re-test. Then-- reinstall AVG if there is no effect on the game.

[jaunty summit]

what exactly is a av

antivirus yeah?

[radiant edge]

AntiVirus-

[jaunty summit]

right

but I dont see anything in my antivirus

the firewall for avg isnt activated

im talking about the basic windows firewall

I allowed bypass for all my tof files for that

[radiant edge]

Windows Firewall is not known to block any game components under default setup.

[pale aspen]

is there a difference between steam launcher and the launcher directly downloaded from the game website?

[radiant edge]

Yes, the Steam launcher (when logged in via Steam) -- uses "Steam" for the distribution and integrity checking of the game's assets. e.g, the launcher does not do these tasks. When using the Standalone launcher, the launcher itself handles updating and acquiring of all of the game's assets.

Additionally, the Steam launcher can use Steam sign-in, whereas the Standalone cannot. The Steam rendition of the game can also make currency purchases via Steam-Wallet, which is not offered in Standalone.

[jaunty summit]

I have no idea whats going on then

so should I uninstall avg and turn on normal windows defense and try it?

[radiant edge]

It's certainly worth a shot. It's quick to do and rules out the AV completely.

You can always reinstall, of course.

[jaunty summit]

ok

[radiant edge]

During times that the ingame menu's are open, the background scenery in the game (your normal view with the menu closed) is still being rendered. The ingame menu's are additional work and drawn ontop -- which causes increased load when within menus vs otherwise.

Shader Compilation might indeed be the cause "if" this is something that you notice immediately after a driver update or game-update. However, the game's shaders should normally be cached by the drivers and the stutter thus drop over time.

I do notice that you have RTSS (RivaTuner Statistics Server) displayed in the upper left corner of the screen. Do you experience the same stutters if all D3D Injection / OSD's from third-party software is disabled / closed down prior to loading the game? In some cases, excess stuttering is caused by interactions of overlays with the engine.

-- Side note, RTSS shows CPU utilization at 100%. Is it that high during the drops?

[radiant edge]

The main reason that we're opposed to those Reddit threads {"optimization" ones}, is that the suggestions within them have a high tendancy to cause other more severe problems -- e.g, the engine to completely crash, especially within the new Domain 9 region and Vera.

[jaunty summit]

I uninstalled avg and it still doesnt work

at this point, hopefully it just fixes itself overtime

[radiant edge]

Due to power settings, meaning power management is reducing the clockspeed to just what's required? If that's the case, does the stutter also occur when in a performance profile? {since clock-changes can definitely impact frame time consistency as a whole}

[jaunty summit]

I uninstall avg and my thing still didnt work

im quite sad

[radiant edge]

I saw, and I'm trying to think of other possibilities yet haven't really come up with anything yet.

Do you have another system that you can test for the sake of seeing if character preset upload functions?

[jaunty summit]

I do not sadly

[radiant edge]

If you do, this would be a way to rule out if it's software oriented completely.

Ah, rats-

[jaunty summit]

i already tried a emulator

I also have no other system

[radiant edge]

Normally we'd be opposed to "emulation" per the user-agreement, yet does the mobile client also behave the same?

(given you already tested such)

[jaunty summit]

yeah

[radiant edge]

Interesting. This implies that it's something on the connection side of things.

At least, assuming that the emulator is in a bridged network mode.

[jaunty summit]

as a matter of fact

emulator kept crashing

I couldnt even get in

kept making me restart pc as well

also, my internet is pretty stable

everything else on the game runs smooth as butter

[radiant edge]

Ah, you've not managed to enter the game to test?

Far as the emulator making the PC restart, unfortunately that's not something we can really help you troubleshoot. Technically speaking, emulators are against the user-agreement -- specifically clause {c} of Player-Conduct.

[jaunty summit]

yeah I was desperate

sorry

someone had said they had the issue

said it fixed overtime

but its been like

3 weeks

[radiant edge]

Indeed, I saw this in your prior exchange with GespenstMkI. That should be more than ample per Tower of Fantasy.

Key word "should", assuming hotspot temp, VRM thermals, and everything else is in check. I do note that I can't see your CPU temp in the RTSS display.

What fanspeed is that 77c taken at, roughly?

77 is certainly warmer than I'd like for a 3060Ti. Also, what's the age of that card?

Age question is with respects to if the thermal paste has pumped out / dried out, basically. If the card is over 3+ years old, temps probably would be significantly improved at the same fan speeds with a re-paste.

Could you also let me know what your ambients are in the room?

If it's relatively new, and not a refurb, case internal temps, and ambients are 'low', then the main question would be what the fan RPM's are.

Since the 3060 Ti isn't a very power hungry card.

If the fan speeds are high, talking 70+%, something is likely wrong here with contact with the cooler.

Typically when a person says that the fan noise is bothering them, that means the card's fans are really going to be louder than the case's.

Also, one more thing I'd like to ask of you here. Could you provide the brand and exact make / model of that card?

(so that I can see the cooling solution it uses)

Just the same, a 3060 Ti would be capping out normally well under 200w in ToF.

Any AIB cooler that's not a blower, should be much lower in temps.

Gotcha, doesn't look like a ducted design. Dual fan.

In that case, check the RPM's / speed of the fans in RTSS. If the fanspeed is indeed high, and the temps are that high, and the cause isn't just prioritization of noise-levels over thermals. (e.g, if you can't get the temps down considerably with a custom fan ramp in Afterburner)

Then -- you probably (just based on the Winter Description, assuming the machine is well ventilated and the card isn't taking in recirculated air) have a contact issue with the cooler.

Normally speaking, with a card like that, I'd expect ToF temps to be 70c or less. That's even in a relatively warm room.

It's not enough to cause thermal throttling, so this isn't with respect to your stuttering problems, persay -- just with the concern on the temps. You may be correct that something is up there.

It's well within the operating limits, don't get me wrong. 77c for instance won't harm a card. The concern is mostly that you mentioned the fan speed bothering you, which implies the fan speed might be high.

Game is stored on an SSD, right? If they go away with a bit of gameplay, it might be that the OS is pulling in the pak files to disk cache, and subsequent cache hits are fast.

In principle, factory / stock fanramp from most AIB's will prioritize keeping noise low over temps. You'd mostly just need to take a look at what the fans are ramping up to and add this information to your RTSS overlay.

If the card's fanspeeds are low, let's say under 60%, then I wouldn't be too concerned as a whole.

Yet-- most people also don't really notice the sound of graphics cards when gaming until the fans go above 60%. {since the noise has to be loud enough to not be drowned out by the game music and SFX}

[jaunty summit]

would a vpn help with my issue

[radiant edge]

VPN's and proxies are against the user-agreement, specifically clauses such as {s} of Player-Conduct. Their usage conceals connection origin.

[jaunty summit]

confound it

[radiant edge]

I couldn't say whether or not what you're facing is a connection issue, or a system issue.

[jaunty summit]

so what can i do

[radiant edge]

If you believe it to be a connection oriented problem, the best bet would be to have a chat with Customer Support on that topic.

Outside of that, you're capable of reinstalling Windows if you want to know with certainty if it's a software issue.

If you can acquire (borrow) another device, that'd be another way to go about that. Tethering a cellular connection is also something that you can do without violating any clauses of the user-agreement.

[jaunty summit]

how the heck would I reinstall windows

[radiant edge]

If the machine is portable, you could also bring your computer to a public hotspot to test their connectivity vs your own.

[jaunty summit]

I mean

my connection is really fast

so its not the connection

everything else loads with maxmuim shpeed

[radiant edge]

With an OEM copy of Windows, you probably have a license written somewhere on the computer (e.g, on a sticker). That license key can be used again on the same hardware for a reinstallation.

All that you'd need is a USB FlashDrive loaded with the Windows Install disk, and potentially a copy of any network drivers. Assuming the PC did not bundle a disk with these.

You might also have a recovery partition on the machine to 'factory reset' it.

[jaunty summit]

I did not

so much just to make a new character design man

[radiant edge]

It's indeed an overkill step. I'd personally want to know (in your shoes) if another device is able to upload a character profile.

If multiple devices behave the same, that makes it very unlikely that it's a software issue, basically.

If on the otherhand another device can upload a character profile no-problem, on the same connection, then that implies it's an issue on the software side.

Basically, narrows things down.

[jaunty summit]

so basically wait till I get a phone that can run tof then test it

[radiant edge]

I understand that you don't have the ability to test that though.

[jaunty summit]

yeah sadly

this is so annoying

[radiant edge]

Similarly though, far as the wipe goes. If a clean Windows install does not work with the game, then the assumption is that it's not on the system side of things.

Given a clean OS / clean install is pretty well guaranteed to be problem free.

So yeah, same concept, just different ways of going about the same thing.

[jaunty summit]

so I basically have to delete all my stuff?

and reinstall it?

everything on my laptop?

[radiant edge]

For a wipe, yes. Minus if you had another drive that you can swap in.

Alternative would be installing a different disk drive that you do the installation to. If the same outcome is observed, you swap back the original.

Still a nuclear option, yet less nuclear in that it can be reversed.

[jaunty summit]

damn

welp I guess save all my caulifla pictures

and sonic pictures

and all that good stuff

[radiant edge]

Personally I'm fond of using a spare drive rather than reinstalling over the original disk in any wipe situation.

[jaunty summit]

hopefully this works

[jaunty summit]

dont have one

[radiant edge]

It's less effort than backing up your files, e.g.

[jaunty summit]

yeah but I dont have one

[radiant edge]

If you have any local friends who you can borrow a laptop from, that's the way I'd personally suggest in your shoes.

[jaunty summit]

dont have irl friends

close ones anyways

[radiant edge]

Or, since it's a laptop, using the laptop at someone else's place.