technical-help

[pale mural]

canceling or reaccepting it won't help the case.
it is unknowm why some can pass while the other not.

[formal crow]

just wanna to know if there is a similarity between player that encounter this bug

[whole hollow]

trying to update the launcher currently and my pc is crashing cuz the launcher itself 🤔

it starts to update > i have to open task manager and force close the launcher or else it freezes my whole computer, anyone know why 🤔

[formal crow]

is there enough space on ur drive?

[whole hollow]

yes 300gb

[pale mural]

do you have any extra antivirus ? like kapersk, malwarebyte, avg , etc ?

[whole hollow]

i do not i just have regular windows defender downloaded

should i download one of them and do a test

[pale mural]

no, hmm, try to reinstall the launcher.
delete launcher folder from the game files, leave game files alone, just the launcher folder.
then download new ome from tof main website.

[whole hollow]

gonna try now 😮

[pale mural]

when asked about the game files, just point to your old game files location.

if that also still crashing, find folder %userprofile%/appdata/roaming/tof_launcher
and delete its content
your crash could be a broken file or simply launcher cache.

[whole hollow]

so far running smooth hasn't crashed after re-installing launcher

[whole hollow]

yeah re-downloading launcher seems to have fixed it 😮 thank you ❤️

[storm pivot]

Did anyone manage to launch under a proton?

[hybrid rain]

Anyone know why this fking launcher always download in less than 1mb having 300mb optic fiber internet? that happens to me since day 1
Its the only program that have this issue, i always have 35mb/s on steam

[pale mural]

open cmd with run as administrator.
Type netsh interface tcp show global
if the window auto tuning is disabled, change it to normal with typing netsh interface tcp set global autotuninglevel=normal
if still slow, could be bandwith limit from server side. ( it's still maintenance )

[hybrid rain]

I did it already a lot of times and never work

[hybrid rain]

Its probably servers issue

[brave python]

Is the update at like am today or pm

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?pageIndex=1&content_id=93f12d54a05a4a4ae4a9c9baf47b36d39d5d it's in progress, should end in 2 and half hours.

[brave python]

Ohh so the updates are early in the am

Thank y

[sand pond]

This no works for me but I solve this. Go to Appdata, delete Hotta and Tof_launcher folders and relaunch the game and it is works. Thanks for reply

[formal crow]

there is speed limit on launcher download setting maybe accidently got set

[unreal valley]

It's completely the default content of the file. After uninstalling and resetting all the config files, I haven't touched it again
yeah, that's kinda weird... I also waited 1-2 months (cleaning 2x over this time) to see if there are any other similarities between the issue other than the location.

It's a minor case for me because it only occurs at the club. I try to ask the other affected players what we could have changed 👌🏽

[lean mountain]

Can someone help me please, I open the tof's launcher, press start, it opens the black screen of the game, and closes automatically, and back to the launcher, how do I solve this?

[cosmic plank]

Got the same yesterday, update your gpu driver

[lean mountain]

Will updating solve the problem of opening the game ?

[cosmic plank]

It solved for me

[lean mountain]

It didn't work it keeps opening and closing

[cosmic plank]

try to repair or reinstall the game, i have no other ideas

[lean mountain]

I've also done all this... 😦

[cosmic plank]

[lean mountain]

I'll try to reinstall one more time 😦

[ancient lagoon]

I have the same issue so it isn't just you, done reinstall and repair

[unreal valley]

Today is the day where ppl had login issues and have to download entire game again

I also reinstall my game and reset configs just to have clean install

[lean mountain]

I'm very upset, I'm downloading again, hope it opens

[unreal valley]

btw if u reinstall and it does not help, you have to reset configs because they are kot affected by uninstall

[lean mountain]

How do I do that?

[unreal valley]

I‘m on mobile but there should be a pin or u scroll a bit up because thats one of the first troubleshootings for crash and login/launch issues

#technical-help message check the answer for rena

but be aware it will reset all ur settings

…saved chat and screenshots if they are not in other folders, so check if there are any screenshots in

[ancient lagoon]

Yea that didnt help either. Updated drivers, reinstalled, repaired and deleted configs still just insta closes

[astral drift]

Same problem. Game insta close after black screen at launch

[ancient lagoon]

They make the support form so damn complicated, as if they want ppl to just give up and uninstall the game

[celest dagger]

Anyone on PS5/4 having an issue where you try to join the game it loads for a little then crashes?

Anyone please help

[unreal valley]

We only can help with PC/Mobile. You might check out PS5 Discord to get proper support

[celest dagger]

Where is the PS5 I fully forgot they where like different people

[unreal valley]

I see u found it

[lean mountain]

YESSSSSSSS

YESSSSSS

OPENNING

I went into the directory it was installed in my case Local Disk C, deleted the Tower of Fantasy folder, and demoted the launcher from scratch, and it worked

Hope this helps you guys

[astral drift]

Delete Launcher Folder or Full game folde(54gb) ?

[lean mountain]

Full Launcher

Reinstalls the game that solves this

[vague geyser]

Hey guys, newbie here. Any flame mains there to help me out a bit ?

[dim needle]

someone has a problem with starting the game and it closes and I don't see the hotta logo, it literally turns black and closes after 5 seconds.?

[dim needle]

before the update it stayed at 2gb and now I reinstalled it and it does that.

[formal crow]

try "Check update" on ur launcher 1st
or check some post up here (bout deleting launcher folder)

[wanton epoch]

Ps5 crash to 90% chargement 😭

[fair zenith]

Hi, i start the game and inmediatly crash

[west gull]

ok what kind of tomfoolery is this

why delete my inquiries about not recieving my 2 matrix box

[summer island]

Game lags and crashes constantly on ps4 after update. Should i try reinstall game?

[lilac magnet]

am i trippin but the game update size is 13.9g?
for mobile

[crystal rain]

stuck at 2gb... help

[quartz turret]

That's happening with me as well

my internet is fine too, so idk what's going on

[crystal rain]

pause it and will return to 1gb

[quartz turret]

ye

🙃 Excuse me what?

[crystal rain]

looks like where not getting help here.

[quartz turret]

@crystal rain just wait a sec and it goes back

I think it does that because it's replacing files

[crystal rain]

still stuck at 0kb 2gb..

[gloomy mist]

so its not just me

[quartz turret]

It takes a minute

[gloomy mist]

im sure replacing files doesnt need an hour xD

[crystal rain]

bugs not only found in-game.. but also on their own client

[quartz turret]

It'll go down to 0, the time will skyrocket, then start counting down after a minute or so

Once it reaches low enough on the countdown, it starts downloading again

[gloomy mist]

i think its faster to reinstall the game rather than to update hahahaha

[fiery geode]

what do you mean full launcher

[fiery geode]

did you fixed it?

[feral raven]

just returned from the game, why it says invalid code all the time when I try to redeem

[spice sorrel]

I am on the phone and it doesn’t allow me to reconnect to my old account. Keep saying disconnected from server I don’t know if it’s because I’m a plate in while or something else

[barren temple]

i play in pc but i am still facing fps issue can someone help

fps drop issue

[scenic sapphire]

Good morning I bought the collector edition battle pass and it does not allow me to claim the wolf mount which means I’m probably missing more rewards as well. I’m currently level 82 in the pass. @Builderman
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[delicate thistle]

does the crit stat increase both crit rate and crit dmg?

[fluid kestrel]

Hello I'm currently very upset I'm playing on ps5 and after testing the new weapon from the event it will not let me back on server america 6. I've tried installing and unistalling. I've tried everything plz help

[frosty parcel]

same problem

[river imp]

Hey peeps. I am playing on Aimanium server, bur found out all my friends are on Lumina. Is there a way for me to transfer server without having to start over?

[summer island]

@river imp unfortunately no. You keep your progress on that server but changing to another you have to make a new character.

[sterile basin]

Hi, im playing on pc launcher. Today after update i cant launch game. I click on launch button, black screen appears for 2-3 sec and then game crashes and launcher appears. How to fix it?

[brave lava]

same problem here @sterile basin

anyone can help us?

[delicate thistle]

should i prioritize a3 meme or get either tian lang rubillia or fenrir or even just get her matrices bc i dont have a 4 pc set yet for anyone

[timid cave]

Glad to see I`m not alone in not being able to play due to crashing at 90% on ps5

[muted spoke]

so, most of this server got 0kb at 2GB download?

[tardy aspen]

American servers on ps5 keep crashing

[subtle vigil]

game keeps freezing up on pc had to end task multiple times today and restart game

[granite oracle]

Any update on ps5 crashes ?

[frail plank]

Just figured out there’s a PlayStation discord my bad y’all

[regal current]

Any news in the black screen and game closing like a second after start up on PC?

[hushed osprey]

anyone have the bug with Fionas link not working?

im holding left mouse button to bring the aiming on other player and it turns off after 1 second

and i can't create a link

im in Bene resonance

[tired dove]

help, my game keep crashing in this place

[tidal patrol]

Help me my game stalled download after 2 gb

[chrome roost]

Is it just freezing randomly in the cave? If so same here, happened 5 times in a row in there for me now, the place is cursed

[tired dove]

my game is not responding at all, and 0% gpu usage on task manager, so i assume it's crashing, but it's run fine for now

still don't know what it cause

[chrome roost]

It's gonna happen again if you're in that cave

I've had to end the game on task manager each time

[tired dove]

i see, so that cave is the problem 😅
thanks for the info

[chrome roost]

It might and might not be

It's the only place it's happened soo far

I hope it's the cave only 😅

[tired dove]

hope so

[west bough]

What's going on with the in-game support? I was chatting with them because my character literally disappeared from my account, because my account was reset by the support. And there I have no more history, and no news of whether I will be able to recover my character one day? It's been a week since I can't even connect, I'm losing resources, I'm losing compensation, and I'm still without news.

[tidal patrol]

Anyone help me please my download stuck at 2 gb please

Hello anybody here

[sinful sapphire]

Solution for ps5 crash ?

[tidal patrol]

Waiting next patch

[timid cave]

Ps5 still down, joy to a new event we are 100% unable to play.

[sterile basin]

@brave lava @regal current just delete game and launcher, then install it again

[radiant edge]

Holdup on any suggestion to remove and reinstall the game, since there's potentially more that can be tried first. Let me take a read through what's happening here-

Since the blackscreen hangs started immediately began following an update, try the following pin on clearing graphics-driver shader cache.
Usually this does the trick. If it doesn't, then a config factory-reset tends to -- as described in this pin.

Should they persist thereafter, then we'll likely need to collect crash-dumps and go from there: Check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's), would be glad to take a look here and see if we can figure out what's happening.

From the description these probably will exist.

[modest geyser]

Is the ps server still down? One of my friend on ps5 can play but I can’t. And I’m a ps5 gamer too

[stiff leaf]

@tired dove @chrome roost Under the Others tab in the ingame settings, try lowering Field Energy Visibility Distance to lowest and see if that helps

[tired dove]

i'll try, thanks for the info

[radiant edge]

Sounds like you're facing crashes at a very specific location. As with the request to LiamG and Vocalmaker! above, if you could shoot me a copy of any crash-dumps generated {ignoring the two pins}, would be happy to take a look similarly.

[tired dove]

this one?

[radiant edge]

Yep, that's the place. Looks like you have new dumps generated today as well.

If you can zip those up (the ones that you think are relevant to those zone crashes -- or all of them), and DM me the collection, I'll take a look over them and see if anything stands out.

[tired dove]

idk which one, can i just zip all of them?

[regal current]

the most recent, look at the time it was created.

[tired dove]

got it

[chrome roost]

I'd send you mine as well but one problem, The game didn't treat those complete game lockup/freezes as crashes so it didn't generate any crash dumps for me

One thing i'll note though is the freeze always happened when picking up the azure energy balls

[radiant edge]

All is fine, or a single one. Multiple helps in seeing that the issue is consistent.

[stiff leaf]

@chrome roost There's like half a billion energy balls further in that cave. I haven't crashed/frozen after lowering the setting I previously mentioned

[chrome roost]

Yes there is but the freezing shouldn't be happening at all, Mine was set to 1000 when i was there, i've put it down to 500 now but i'm staying away from there for the time being

[nocturne geode]

Just started playing back again, i noticed the lag is surreal (both fs / window mode) even on solo play

Now is the issue because of the cramped server?

[radiant edge]

What exactly happens whenever the game goes down? {anything special happen like the display losing signal briefly?} And yes, in some cases the engine won't collect dumps, or will only collect them partially.

Even if there's no dump folders, you'd still have \logs\Hotta.log (the most recent engine log). This might still give some hints into what's happening.

[stiff leaf]

True, it's not a solution, only a workaround

[chrome roost]

I'd pick up the azure energy in the cave and the game just completely freezes on the last rendered frame and won't recover at all, no screen flickering or anything at all, gpu driver is stable, i'd know if that crashed as the display would go crazy for a bit 😅

Have to kill the game on task manager

i've tried capping fps and all but no luck

[radiant edge]

Gotcha, not a crash but rather a 'deadlock'.

[ripe olive]

I will send mine too if that's ok, i have same problem

[radiant edge]

Of course, my DM's are open for dumps.

[chrome roost]

Yeah it's the 1st time i've ran into this problem with this game and i'm a day 1 player 😢

No freezes outside the cave yet though

[stiff leaf]

For me I didn't even have to be near an energy orb. It was like an invisible line that when crossed froze my game like BayneO described

[twin ingot]

I can't even log in to the game because of a crash (PC version). It's killing me.

[stiff leaf]

Had no problem walking back the way I came

[tawdry ridge]

fast travel bug. My character is stuck in limbo and can't be played

I did try to reinstall my PS5 game and keep getting a crash report

[radiant edge]

In the case of the PlayStation Version of the game, your concerns will be better addressed in the PlayStation Discord.

Tower of Fantasy Global has clients for PC [Windows] and Mobile [iOS / Android] only, and is published under a different agreement with its own social media and web presences.

[radiant edge]

Similar to the other folks above. e.g, crash immediately on starting the game?

[twin ingot]

Yes. Could you please tell me when we can expect the problem to be resolved?

[radiant edge]

Currently investigating the crashes. Would appreciate if you could also shoot me a copy of crash-dumps from your system. The more the merrier for comparison sake.

Thus far many of these are identical in reported cause.

[twin ingot]

I hope I have sent the correct file. Thank you.

[delicate vigil]

Hi,my tof started crashing as soon as I started the new story quest and when I try to start the app again the moment I enter the server it crashes

Anything which I should try?

I play on mobile btw

[still scaffold]

Hi I’m on ps5 version it lets me load in to main menu but when I click on enter to go to the server it loads from 33% to 90% then dashboards me than gives me error my friend said it’s happening to him to is there anything we can try ?

[radiant edge]

In the case of the PlayStation Version of the game, your concerns will be better addressed in the PlayStation Discord. {make sure that you're asking there as well for technical matters}

Tower of Fantasy Global has clients for PC [Windows] and Mobile [iOS / Android] only, and is published under a different agreement with its own social media and web presences.

[jolly prawn]

anyone unable to download the update on PC ? update download on launcher keep getting stuck/freeze

[twin ingot]

Many people have this problem.

[jolly prawn]

I see, good to know, well now im reinstalling the game completely, ill let others know it that fixes the issue

[twin ingot]

I completely reinstalled the game, and now I get a crash when I enter the game.

[mild fossil]

wtf, launcher is using 100% usage on my SSD. Says 100MB/s but I don't see movement on ethernet in task manager
Do I do a full resintall now seeing some ot her people are getting stuck?

versionservice.exe is the one triggering the 100% SSD Usage

[radiant edge]

The update process can be disk intensive. I'd suggest looking in the Windows Resource Monitor to see the specific files that are being accessed, yet that load should eventually stop after the game patching is complete.

The patches are smaller than the large archives {the two main pak files} that the game contains, yet patching those files can cause data to be shuffled around. The writes are typically large amount of 'moving over' of content within them.

[mild fossil]

idk, shit stuck . just finished reinstalling it instead. And redownloading it at 100mb/s was only usin 6% of my SSD. Something was weird on that update

[radiant edge]

If a reinstall finished, yep -- it certainly does sound stuck.

That said, the update on this patch is very write heavy and typically does write close to 40GB to the disk.

[mild fossil]

I updated 3 PCs, it only had problems when I updated the launcher first before downloading the update. The other 2 PCs downloaded the update with the old launcher last night

[worldly python]

Anyone got an issue with the launcher update pauses itself?

[half condor]

Game crashes as soon as I launch the game. Reinstalled twice and still have the same problem.

[next steppe]

I have the same problem too, anyway to fix?

[exotic steeple]

ive been trying this with clearing cache, no luck yet

[radiant edge]

So far, some people {not all, unfortunately} have managed to resolve the issue by either:

1. wiping shader cache
2. using DDU (nuclear option), wiping their display drivers, and reinstalling them

Since you've already attempted a reinstallation, I'd also recommend that you factory-reset the game's config -- if the above does not help: you can do that by wiping the contents of "%USERPROFILE%\AppData\Local\Hotta\". {reinstalling the game will not remove files from this location}

For anyone that's unable to start the game following that patch, please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be appreciated.

{*Thus far most of the logs line up and are the same problem [related to shaders], yet some are not *}

[worldly python]

Okay what about this one, i never had this issue for a very long time.

[radiant edge]

Have you already attempted a full launcher log out, closure, and logged back in?

[exotic steeple]

that one i believe you can just relog from launcher; might need to end the launcher from task manager

[worldly python]

Ah that it works, thanks

[exotic steeple]

in my attempts to clear the cache, keep running into this; already tried clearing AppData\Local\Hotta as eliya mentioned previously

[radiant edge]

The Windows Desktop (Explorer) uses the video drivers. Shouldn't be necessary to wipe them all out, just the cache associated with the game.

If you wanted to remove them all, that'd be possible without the display drivers loaded from safe-mode. Yet at least this was not necessary for several people.

You could also try giving the machine a reboot between the cleaning.

[exotic steeple]

yea ive heard, and mhm good point

ive also heard someone log into mobile client then back into PC and it worked for them

most likely just gonna wait it out, appreciate the help youve been great

[left harbor]

Game crashed like 11x today 10/10 great update

[radiant edge]

Where were the crashes observed? Any specific action taken right beforehand?

[left harbor]

It's everywhere

Whenever I turn around it crashed

or use mounts

[radiant edge]

So, random intermittent crashes and very frequent. PC / Windows client?

[left harbor]

use the grappling hook

pc

[radiant edge]

Could you check if there's any crash dumps generated? If there are and you can send them my way, I'd be happy to take a look if anything stands out.

Different problem, just referencing that message for the path to check.

Be aware that I'm a bit bogged down with DM's (looking at crash dumps), so bear with me here -- may be slow to reply.

[left harbor]

does Hotta know about it?

Because this is kinda ridiculous if a moderator is the one making a solution instead of the devs

Hope you're not stressed out with all the DMs

[radiant edge]

Far as general game instability post-patch? I've heard of a few specific instances {such as collecting orbs in Domain 9}, but not just generically at all times.

The big one [bulk of reports] right now is the shaders issue on startup (startup freeze).

[left harbor]

I can login just fine.

[radiant edge]

It's worth mentioning that this tends to happen from time to time as well though.

Yep, understood, your issue is a bit different here.

[left harbor]

this is the first time I ever crashed

Pretty weird that it happens mostly whenever I use something

Like mounts and relics

turning around also prompts it

[radiant edge]

Turning around might be on objects entering and leaving the view frustum.

Or rather, that they exist in the rendering sense only when in view.

Either way, I'd be interested to see any dumps you can provide.

[left harbor]

gonna check now

[dawn beacon]

Hello, when i’m trying to buy a pass, it used to ask for my apple password and done since the credit card is linked to apple.
Now, after giving the password I get a window on phone that asks for 3DS password and another password that has been sent to my phone number. The problem is, I can’t click anywhere on this window, nothing responds and I can’t enter the passwords.
How do you guys buy stuff on IOS?

[left harbor]

Well.. I can't find any crash dumps

for some reason

both saved and saved_steam

What happens though is that it freezes at first and then it crashes or I have to kill the game

something like that

Anyway I hope Hotta knows or is already doing something about this instead of you doing all the work.

Hope you're not stressed with all these stuff

[exotic steeple]

update to my situation earlier: just deleted a bunch of TOF files in file explorer and did a full reinstallation from the website, launched fine but no crashing ingame yet

[radiant edge]

Cleaned out the game folder specifically? Or do you mean on the AppData path?

It's always possible that something was mucked up in the installation itself that the launcher wouldn't correct with a verify.

[exotic steeple]

one sec ill pull up path

[exotic steeple]

it was in my E drive, so the game folder specifically; i did try to verify the files in the launcher though

i deleted both folders titled "ToF" and "Tower of Fantasy"

[radiant edge]

That's helpful if you did a verify first, then deleted, and reinstalled. The launcher has not been so great at removing excess files and only verifies the integrity of files that normally would be placed there on install.

[exotic steeple]

iirc you mentioned to holdup and not try reinstallation, which is sadly what i did before i checked out this channel for other people having the issues

[radiant edge]

Unfortunately did not have the luck of encountering anything like this firsthand in updating. May try to get a list from someone's installation for comparison.

[exotic steeple]

2 reinstallations, 2 verifies with no luck, then what i did above ^^^

best of luck with that

[pale mural]

Android ? do an app cache deletion from setting -> manage app. Not the game files, just the game cache.
Restart the device before attempt to play again.
Might need to reduce in game setting for early test.

[pale mural]

Windows event viewer is also not saying anything regarding timestamp when you crashed ?

[radiant edge]

Specifically in the Event Viewer, if that's checked -- look at the Application tab and see if there's a recorded program stop. Even if the application name is something like "bad_module_name".

System section is worth checking for a display driver crash.

Though, unless you're on a hybrid graphics setup, you'd probably know with the display blanking -- or the notice / popup of the event.

No dump implies that the crash handler is never getting invoked, that the program is being hard terminated before exception trapping happens. If Windows recognizes a program crash, then Windows itself can be configured to capture a minidump.

[pale mural]

@tired dove @chrome roost Just curious, what are your guys setup at in game setting ? Specially view distance ?
Did anyone test the area with everything lowered ( except fps at 60 ) ? Also test with reduce amount of rendered player.
Haven't explore cave area yet, the large amount of white dots are scary.
For a glimpse that cave is filled with some npcs + lots of monster and exploration points. With high setting, some might suffer render problem or even crashing.

[pale mural]

Just pause and attempt to resume.
Might need to show task manager at background to help you check the process.
The patcher does use large writing resource when updating, so better make sure no other update specially windows update running at background or the pc is used for something else like browsing.
If the download is stuck, but task manager disk usage is still high, do not pause it. Wait until disk usage is lowered, if you pause it, most likely the downloaded file won't get written and have to restart from the point the file downloaded.
IIRC some of earliest part of the download are a very large files. If you stopped the download without paying attention to task manager disk usage, large chance it will reset.
@muted spoke

[pale mural]

Close game , logout from launcher and close launcher, find these folders and delete their content :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

Will need to find your character at server selection and do in game setting again.
Make sure to pick dx11 or 12 depend on your gpu model.
Due to new area design, might need to reduce all in game setting ( while maintaining decent fps like 60 ) + amount of rendered player.
If the gpu can use ray tracing or dlaa, turn them off or lower their setting at in game setting.
@sterile basin @barren temple

[left harbor]

froze

lol

can still hear sounds

Dashing also prompts it

[pale mural]

Mind telling us about your pc spec ? Like gpu + cpu + ram size, also if you have onboard + real gpu somewhere at device manager -> display adapter area

[left harbor]

cpu is AMD Ryzen 7 3700x

[pale mural]

that's video ram, different with system one, you RAM can be found at windows explorer -> this pc -> properties.
mind to share your ingame display setting as well ? ( don't forget to use dx12 at launcher , top right menu -> system )

[left harbor]

reinstalling atm

[pale mural]

Any overclock setting at BIOS ? Or 3rd party overclock software being used ?

[left harbor]

afterburner but I didn't have any problems with it

[pale mural]

turn it off for a while until the crash issue solved.
after installing test the game using directx12 + low display setting while maintain 60 fps.

[mild fossil]

consistent freeze for me on cave area (new main mission). Can run around for 30sec then freeze. Game sound still play but it's frozen, 0% utilization in GPU

gonna try doing the delete gpu cache and update gpu drivers 🤞

[left harbor]

Everyone has the same problem huh

Freeze and have to kill the game

[pale mural]

not yet at my end. Can fight taotie with no problem.

[radiant edge]

Troubleshooting steps for game-freezing or crashing at launch, following Sept. 5th's game-update:

1. wipe shader cache
2. factory-reset game config files

[mild fossil]

welp sadge, latest drivers, cleared cache, nuke config files. Still freeze in cave area

also tried the repair game in launcher

[pale mural]

did you remove those pak and sig files before doing repair ?

[mild fossil]

i only saw 2 files there. No extra with those suffixes mentioned

[pale mural]

Mind telling us your pc spec ? cpu + gpu + ram size ?

[mild fossil]

3900x, 2080ti 32 gb ram

[pale mural]

Test the game with dx12 at launcher -> top right menu -> system.
Make sure to disable any overclock at BIOS or 3rd party app and then at in game setting, play with low setting while maintain 60 fps, even reduce or turn off dlaa / dlss.
After freeze / crash or have to forced close, go to folder %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
If there's any crash report there or at windows event viewer ( usually at application + system ) , dm them to @radiant edge
Maybe this time, there's more specific answer.

[mild fossil]

idk why my message is getting blocked

from default 600 -> 20

[pale mural]

yeah, suspect that much due to the patchnote allow user to lower amount of exploration dot at map

[mild fossil]

that area was stupidly excessive with dots

[pale mural]

with some npcs, lots of monster, lots of mineral points. Just too much to render at certain low view range

not to mention statue buff which increase detection range.

[left harbor]

reinstalled and factory reset game config

running on origninal settings and 60 max fps settings

no freeze or crash yet

[pale mural]

let's hope it is cured at your end

[somber atlas]

after the launcher update completed, when i try to update the game itself,
its going up till 5% then getting stuck and displaying a download speed of 0kbps for a minute then this message keeps showing up

i even got another message a few times saying :
7812013 error , File creation failed due to insufficient permissions or incorrect path.
game worked fine on midnight of 4th september

never had these error messages pop up before

[whole lily]

dont have the characters owned menu for some reason??

just downloaded it from steam

[minor sand]

how to change to dx12? cannt click the dropdown menu

is it gonna help with gpu usage? mine at 80%+, using 3060ti

[chrome roost]

That cave is just cursed, even on no OC on my CPU, RAM and GPU with the game capped at 60fps and all settings on lowest it'll still freeze with no edited config

wow, just updated to the latest Nvidia driver with the shaders wiped, log into the game move around for a few seconds and it froze up that quick

I give up for now, need a patch for this area

[south zinc]

I had a power problem while installing the game. İn game folder already 40 gb but the launcher keeps downloading at 10% is there any solution

[viscid crescent]

What should i do in game to prevent the overheating problem on my ps4

[wild urchin]

Hi

Why is this happening

[primal anchor]

Game constantly freezing at some specific locations of world map. Gamedata checked ok. Every settings were reset by deleting the config files, PC works fine, no fps drop before the freezes. Here is the last part of the log, a few seconds before the freezing happened, taken from "Localappdata-hotta-saved-logs"

@radiant edge

[open marten]

I’m trying to complete the mission in chapter 2 (on ps5). I’m trying to turn off the Banges Omnium Tower. But when I try to shut down the tower, it’s gets stuck in trying to shut it down.

[delicate vigil]

I tried that and it didn't work

Also it seems that I'm stuck in a story scene and then a few seconds later the game crashes

Its 3.2 story
When you go to meet ji yu after shirli's dream scene

[pearl frigate]

if u get the game on steam does it reset ur progress?

[narrow badger]

if you have steam account and linked it with email can you still login with no rollback progress?

[tight hollow]

The game freezes in new areas, which I've tried several times to no avail;
**

• Nvidia Driver Update and Rollback
• Rollback any Overclock/Undervolt
• Change directx 11 or directx 12 settings
• Verify game file
• Monitoring cpu and gpu temperature (normal)
• Install games via website or steam
• Hoping for a hotfix lmao
• Deleted whole cached and shaders folder****

cursed bridge lmao

[pearl zenith]

This bridge doesn't matter if you ring the bell or not, it's still there, she is invisible.
The thing is when you ring the bell, the "cute path" appears
It's the same as the bridges of Ignisville

it's not a bug

[tight hollow]

its' freeze the whole game (not responding game/game crash) xD

not about how that's bridge work xD

[pearl zenith]

Ah, okay, from the way you said it, I understood that you were talking about how the bridge works, sorry

[tight hollow]

yep, game client issues after update lmao

that's freeze kinda annoying

[coarse hull]

I ran into a bug where the game audio suddenly gets to 100% when I teleport a long distance, what is this ?

the game was on muted btw

[south canyon]

Hello, I can’t play the game because it just crashes and take me to my Home Screen everytime i try to play

[polar thunder]

does the game work again on iphone xr yet?

?

[bright fern]

i read the faq but is this still not enough? i just opened the app from downloading it

[fringe gust]

my game automatic close after i launch game from laucher on pc

[cyan nymph]

i cant play this even tho my level is 55?

[dry jetty]

Any1 else can't start game?

[normal schooner]

I made a stream on twitch cuz someone told me i will get some DC on mail after i do a stream of
4hrs or more
But i didnt get any did i miss something?
(I cant post the link here)

[lean pond]

The game crashes everything I play on Android, I didn't have this problem before the update. And I'm using Mid Range phone

Is there a way to report a crash log data? for a possible fix?

[cedar flower]

is this much space enough

or do i need more like actually

[radiant edge]

A full installation of the game is roughly 52GB between the launcher and game assets. You'll need more space. It'd be recommended to have beyond that (significantly) for the installer to have room to funcition for downloading content and future updates as well.

[radiant edge]

Do you see a game window before the closure? Even if it's for a split-second.

[radiant edge]

One thing that I notice from your screenshot -- is that you're at high memory pressure despite a low reported allocation by the game. Windows 10 / 11 typically reserve the last 10-15% of memory for compressed swap. e.g, I expect that the OS is swap-thrashing to compressed memory.

-- How much RAM is in that machine?

{unrelated to the above}
We have updated this pin regarding purchasing issues with the Steam Ingame Overlay, with an alternative solution rather than invoking Steam with admin rights.

[tight hollow]

no problem in my end neither my system

even in mirroria work fine with ray tracing on

no crash

i5 10400f
rtx 2060 super
8gb ram

only that's area my game lock freezing especially in the middle and that's cursed bridge

[radiant edge]

Ah, was about to say that screenshot shows pagefile size, not swap space. 8GB is a bit tight coupled with the reservation.

Try disabling Windows' Memory Compression feature via the following from an administratively elevated powershell prompt {Note: Reboot required thereafter}:

Disable-MMAgent -mc

Memory Compression is a double edged sword in that swapping to a compressed region of RAM is significantly faster than a disk (especially a mechanical disk). However, the compressed area of RAM is also removed from actually usable space by applications.

[tight hollow]

Well maybe because it is allocated and relocated by this compressed memory

im gonna try to disabled

[radiant edge]

Compressed Memory on Windows is similar to Linux's "zRAM". It's deceptive by the terminology in that it's more an alternate tier of swap space rather than in-line compression accessing memory.

[tight hollow]

lets see, and thanks for info

[radiant edge]

When you have an SSD, yet you're tight on memory, it actually can hurt performance.

e.g, say that a game would otherwise be able to fit entirely in RAM if it had that extra 'reserved' region for the "compressed swap", then no swapping would happen with memory compression disabled.

Anyway, you can also check the Details tab of Task Manager and look at the pagefault counter, coupled with the compressed memory stats from 'performance'. Or, the Resource Monitor's display on those metrics to get an idea how much swapping it happening in the background.

When you're only using a disk-drive for swap, it's more obvious what's happening since you can look at the machine's HDD LED.

[radiant edge]

Error shown here is "DNS" related. You could try using an alternate DNS provider rather than your ISP's, such as Google's or Cloudflare's.

In plain English, the launcher is asking for the IP of an fqdn (a name / alias for a server online), and your configured DNS service {provides an association for fqdn's -> IP addresses} is either not responding, or reporting no entry exists / no lookup is happening. This is likely a problem on the ISP's side.

File creation failed due to insufficient permissions or incorrect path
On the one shown before that DNS screenshot. Most of the time these are caused by some other software on the machine holding open a file, and not permitting the launcher to write to it. (usual culprit is "Anti Virus") -- If a restart doesn't suffice, you might need to add an exclusion for the launcher and game folders.

[tight hollow]

Too bad, the problem is still there

[radiant edge]

Are the two screenshots above from different times? One with the game running, and the other with it closed?

[tight hollow]

yep

while open chrome

[radiant edge]

Could you please freeze the game again, and then re-test with the game process still running from the Performance tab?

[tight hollow]

okay, wait

[radiant edge]

It may well be that you're freezing at 80% memory usage, yet that 80-90% range is usually when compressed swap kicks in.

[tight hollow]

well compressed memory is disabled

[radiant edge]

Yep, that may well be the case.

System was fully rebooted when disabled, right?

[tight hollow]

yep

freeze condition right now

[radiant edge]

Ok, that's a healthy reading, very high memory pressure, no compressed shown.

[tight hollow]

yep

weird issues xD

[radiant edge]

For the sake of checking -- could you take a look in this location on the disk and provide a screenshot: "\Tower Of Fantasy\Hotta\Content\Paks" ?

There's been some 'issues' where people are going into this update with excess files in that folder, though I've not met someone that had those excess files and could actually load into the game.

[tight hollow]

looks fine

xD

[radiant edge]

Indeed, that looks fine.

[tight hollow]

Can you try going to that cursed bridge?

[radiant edge]

How fast an Internet connection do you have over there? I'd hate asking an uninstall, total deletion (cleaning up anything left behind), and then reinstalling the game -- yet I wonder if there's more files left over on some installations.

-- The launcher with verification (unfortunately) does not catch "excess" files that are not supposed to be there on a current build of the game, and does not remove them.

[radiant edge]

I could try going to it again, yet I did not have a freeze there. {actually tested while we were chatting}

[tight hollow]

need reinstall + rollback driver way back probably

even recently new dlss doesn't work good

[radiant edge]

DLSS can be entirely disabled if you'd want to try that, though I've not encountered problems on 2000, 3000, or 4000 series cards with it.

To completely disable the support for DLSS, beyond just disabling it within the game's settings. Append the following at the end of "%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\Engine.ini":

[SystemSettings]
r.NGX.Enable=0

[tight hollow]

I will try with the lowest setting, will it freeze or not? xD

i wasn't try this before

[radiant edge]

If it doesn't freeze on low settings, I'd still be curious if this is memory exhaustion related.

[tight hollow]

if still, something is wrong with the game file probably

[radiant edge]

I've not personally re-experimented with artificially capping my machines at 8GB since the release of Vera.

I would like to point out this though:

The engine does use quite a bit of memory currently. If you were to get into a situation where the game is very memory choked, that might manifest as what looks like a total freeze.

[tight hollow]

lowest settings, exact same location

freeze while in loading

lmao

[radiant edge]

Sounds like I need to re-test on 8GB.

[tight hollow]

any other location not that's one, no any problem

[tight hollow]

sure, thanks ^^

[somber shore]

why cant i stream tof to discord?

its showing my discord screen only

even tho i have tof on and running

[radiant edge]

Launch Discord with admin elevation, and it should work.

[tight hollow]

haha, In conclusion, I can't run this game with the highest settings on 8gb ram. Because when this game loads all the textures, there is no more space in the ram so it only reaches 4.5gb memory usage in this game and then freezes. If I use the lowest settings, this game's memory usage can go up to 5.0gb and then drop to 2.7gb due to garbage collector cleanup.

not freeze anymore, rip 8gb ram

[somber shore]

TY

[tight hollow]

most likely, there is also a memory leak in this area which causes your memory usage to skyrocket

i don't have that such issue in any area other than that

[radiant edge]

I was able to load that area on 8GB, yet only by "stretching" that 8GB to the limits.

e.g, terminating everything unnecessary and running a bare minimal Windows boot.

[tight hollow]

even on highest settings ?

[radiant edge]

Yes.

[tight hollow]

well that's weird xD

[radiant edge]

Bear in mind that I stripped things down to 1GB in use outside of the game.

The game had access to 7 gigs.

Without doing that, the game went straight into swap thrashing, where it achieved less than 1fps.

(appeared more or less frozen)

[tight hollow]

well so do i

xD

[radiant edge]

Anyway, might have to compromise a bit or add more memory to really function here.

[tight hollow]

need reinstall and driver rollback xD

[fringe gust]

yeah it happen only pc client i try download on steam can play like normal

[errant bobcat]

#1007842564726075432 message the bug (about range of buffs) reported on the linked message in that channel, still exist from the release of domain 9 in the area where are foxes in ignisville. My message in report bugs (in reply to the previous one) was deleted for no reason, so can i assume that you don't wanna fix the thing?

[hasty tide]

hi help me with my account please. I didn't log into the game for several months and decided to log back in, but when I tried to log in through gmail, it didn't log into my account and started making a new one.

[radiant edge]

Since you've mentioned "gmail", are you sure that you signed up with plain-old-email and not Google's external sign-in provider? Make sure that you also try the "Google" icon as seen in the initial login page.

[hasty tide]

I paid a lot of attention to this and did lots of different tests...
My character still exists, so I'm going to try and contact customer service. A bit disappointed all the same.

[radiant edge]

If this is just a few months ago, and if you've played post release of Vera (2.0) -- your account is most likely still secure. In 2.0's release, the account binding system was modified for the sake of player-security. This involved the removal of automated methods of unbinding (disassociating) a sign-in method, where players were required to go through customer support thereafter.

[radiant edge]

This is definitely the route to go -- through Customer Support, that is. They'll definitely assist you in either finding the login method that you've used OR help you recover your account.

Sounds like you've already tried your best far as all combinations of other login methods that you might've used.

I assume that you've also double checked that the correct server / region is selected within the game-client.

[hasty tide]

I was there when Vera came out, so I'm keeping my fingers crossed! Thanks for the advice!

don't want to do mistakes so using a translator 😛

[radiant edge]

Fantastic, then the odds of anything more sinister happening is much lower.

[hasty tide]

yep, checked everything and luckily i've got screenshots which show my character and the server

[radiant edge]

You'll still need to provide proof of ownership during this process most likely, so it'd be recommended to pool together everything that you can preemptively. Server, Character UID, connection region {ISP / where you played from dominantly}, proof of purchases (such as bank transactions), and anything else of that nature that you can find.

[hasty tide]

ok thanks a LOT for the help, you don't know how reassuring it is to talk with someone !

[radiant edge]

No problem-

Also, it may take a few days for a CSR to get back to your ticket and investigate things, yet rest assured they will.

[hasty tide]

thanks!

[unreal basalt]

Can i get some help since im so lost, I purchased the collectors edition battle pass, but didnt get the locked rewards from it. I bought it using the PC client which is not steam or epic launcher. I went to ask Customer service and there are only 3 options to choose from google store, applestore and midasbuy problem is i didnt use those so i dont know what to do.

[bright pulsar]

So I get lots and I mean LOTS of lag spikes and micro shuttering...

[molten ridge]

is there any way for me to get my phone data onto playstation?

[primal anchor]

Update: The problem is gone after uninstall, delete every remaining files and reinstall the game.

[real junco]

Seperate games, no cross platform

[dry jetty]

Can't log into ps5 game. Last update did not download and its stuck on screen. If I uninstall and reinstall, will I lose my progress, I've already put alot of time,$ into my account?

[viscid crescent]

Is there gonna be a console optimization maintenance soon? Im having problems with the game overheating my ps4. I contacted them multiple times and got no response

[forest spoke]

hi! does anyone know why geforce now isn't quite bringing up tower of fantasy?
potential reason im thinking of is that i didnt download the game on steam, though i have it in my library

i complained about it and it brought it up for like a minute, but then crashed

[fierce nacelle]

I have the same issue u.u

[tame knoll]

Why does the game constantly crash on iOS

[radiant edge]

Have you tried this pin on the topic of post 3.2 launch crashes?

That said, your Discord status seems to indicate you may have solved the issue.

[radiant edge]

Thanks for reporting in. Far as the deletions that you did {manual cleanup}, do you know if it was specifically remnants in the game installation folders or AppData that alleviated your freezures?

[tight hollow]

sadly on my side, this doesn't work 😦

i had reinstall and after 15-30 min play in the new area > freezing

[radiant edge]

Reinstallation will not wipe out the contents of %USERPROFILE%\AppData\Local\Hotta\. Have you by chance touched the game's config files at any point in the past or otherwise followed a Reddit "Optimization Guide"? [these tweaks are now known to cause the new areas of 3.2 to freeze]

-- That is, beyond the disabling of NGX support that was attempted earlier.

(I probably asked this before, yet double checking--)

Also take it that lowest settings did not ultimately help, and that's persisting.

[tight hollow]

and sadly nope 😦

deleted any config and the whole folder, seems didn't help

[formal crow]

if ur disk still has some space yet try increasing virtual memory/paging file size by custom size

[tight hollow]

already allocated 32768 (32gb) xD

[formal crow]

just click on it then u can edit it

btw u censor but on ur launcher still show it xD

[unreal valley]

[deft citrus]

oops

[unreal valley]

and depending which login method it takes ur username of the service - e.g. google mail will use ur display name

[deft citrus]

I used my google account but I don't want my name

[unreal valley]

either change google name or use other login method

[deft citrus]

okay, thanks

[unreal valley]

if u use level-infinite acc (standalone) it will display by default Player_xxxxxxx...

[formal crow]

its possible too coz overheating (i found my ram too hot after freezing)

[tight hollow]

well nope, i don't thik so

cuz the tankiest ram performance > mirroria
i don't have that such issues

[formal crow]

i do play on 8gb ram too and rarely got freezing issue so far

[normal schooner]

Can we please have the ability to be at bight all the time ? The day light hurt my eyes

[bold bough]

Hi hope someone can help me?. I am currently playing tower of fantasy on ps4 and
for the last few days i have been unable to play the game as it tries to load
up..it gets to 90% but then goes to the select server screen and i am using the correct server i chose at the start???

[dry jetty]

Same. Still cannot even start the game on ps5. Can't even get to the main page to get to customers service. Will deleting and reinstall the game erase my account. I spend alot of time and $ to progress thru the game!

[unreal valley]

I heard something about PS5 had some crashing issues but pls go over there discord because its a different publisher... not all of us play on PS5 either all known

[queen tinsel]

Anyone know what this is

Closed the game and tried to open again

It keeps doing this

[primal anchor]

They're 2 folders in AppData\Local*tofminiloader* and Hotta. The first folder is probably from the game installer, now the game run perfectly fine at 2 specific locations that froze before, will report again if anything else happens.

[cunning oar]

Why am I crashing a lot on my iphone 14 pro? Crashing every 5 seconds wtf

Nvm. Seems like every iOS user is crashing. And developers don't reply or help anyways. Time to uninstall.

[neon island]

Does anyone else have this issue in Mirroria? Note my FPS in the upper left corner. I would say it was my computer, but this only happens in Mirroria. I am using AMD Rysen 7 5700x with RX 6600 graphics card with 32GB of RAM. I have my display set at MAX resolution and the game set at 60 FPS. Why does this only happen in Mirroria. I did manage to get in with my phone so it may not be a server issue. Let me know your thoughts. I have a lot of things to do yet in Mirroria that I would really like to finish. This has been an ongoing problem since we left Vera.

[limber olive]

Is there anyway to fix this

[delicate thistle]

what is the fortress glove stat box it has a glaze arc burst and overload version what does this mean?

[stiff palm]

I started playing on PS4 but just got my new PC and want to play on it via Steam. Is there a way to link my account or do I have to start from level 0??

[noble wren]

???

[hasty tide]

hey y'all I'm a returning player but then my name got messed up somehow? anyone know about this?

there's not supposed to have a #a on my name

my whole account seems bugged 🥲

[graceful flint]

Yo why is the menu laggy and low graphic. Is it a lazy thing from devs since they have mobile even at worse

[real junco]

In order: higher chance to get Frost, Physical, Flame or Volt stats, though it's not guaranteed.

In the future, ask on #gameplay-help ^^

[acoustic flume]

Is resource monitor reliable in displaying ping? Or is the best way to download mobile to see it?

[polar nexus]

hi when i open the game and chose my server i press enter and it gives me as u see in photo what the fix for it ?

[polar nexus]

Any help ?

[hasty tide]

Hi, I contacted the support and they asked me for "Screenshot of the first top-up order on this account."

I don't think i have this kind of screenshot lol

what do I do?

[toxic otter]

If your name is like this, check mail...they should give you free name change ticket. This happened because of server merged...someone with the same name as you from different server already exists.

Happened to me too...I lost to a low level player with the same name as me. lol

[hasty tide]

the hell?

why does a Level 1 with no equipment have priority

over a player at level 85

even my UID as a day one player is older

[toxic otter]

I'm day 1 player too...started playing the moment server was opened...still lost.

[supple violet]

They already fixed the problem with the mobile 6a pixel ?

[polar nexus]

why there is a technical help when there is no one helping me who should i contact at this moment ?!!

[sharp sparrow]

helloo, i did the last update but from now the game wont open :[ it opens and close, does anyone know why??

[visual onyx]

How does Twitch drops works for myself as streamer?

And how get role for content creator?

[glass dagger]

hey guys, I don't see my mouse cursor in the game, I also press alt, I can also click on something, but I don't see the cursor, can anyone help?

[glad viper]

idk if im in the correct server for this question, but im a beginner to the game and i want to log into my account on my ipad so that i can purchase stuff in the game. I tried just logging into my account but it's making me restart the game and everything, i used the correct email and password, is this normal? what should i do?

i even entered the same username that i have on my pc and it worked, it didnt say the name was taken

[radiant edge]

Are you certain that you're on the same account, and selected region / server?

-- Even if the account that you've signed into was the same, you would need to re-make other selections -- the ipad {and every device for that matter} will behave as if it's a first time launch of the game [with world selection being required].

[radiant edge]

Have you tried everything suggested in this pin already?

[radiant edge]

Seems that you played the game back in 2022, and that you're re-visiting the Discord (likely due to a new issue that you've encountered). Did this explicit start with patch 3.2 for you?

So far cursor issues (cursor not showing at all) if 3.2 specific, tend to clear up by performing a config factory-reset (detailed in that pin linked above per one of its steps). If not, another potential is being on very-old AMD drivers.

In the case of older drivers, ideally you'd update to the latest.. However, if that's not possible (such as on a GCN 1 board like the Radeon RX 280) one workaround is to force Windows to disable hardware-cursor.
-- There's a trick to do that by enabling the Windows 'cursor trails' feature, yet without the trails. You can do that by editing the following registry value: "HKEY_CURRENT_USER\Control Panel\Mouse\MouseTrails" -- and assigning a value of "-1", then rebooting the machine.

{Note: You cannot adjust mouse settings through the Windows Mouse CP after this, or the registry edit will need to be repeated}

^ In this way, the OS draws the game's cursor in software getting around any driver issue.

[real cradle]

the game aint working

boots it up loads to 90% wait 5 min than it takes me to the place were to select the region again

and so on and so on

[radiant edge]

Worked in the past? Stopped working specifically with 3.2, or just recently?

[real cradle]

it worked before 3.2

updated it and now it wont enter

[radiant edge]

Being dropped back to the world select (at 90%) tends to be either one of two things: Connection, or system (performance) -- that the game client is not ready intime and the server more or less gives up waiting.

What type of load times did you have back before 3.2?

[real cradle]

it loaded fast

like idk 5s

[radiant edge]

Do you have any other device that you can attempt to use on your local network, for a login?

Basically, to rule out 'connection'.

That could be another PC / laptop, mobile, anything really.

[real cradle]

nope just have it on pc

ama try a cuple times more

[radiant edge]

After the next login attempt, please shoot me a DM with a copy of "Hotta.log" from:

%USERPROFILE%\AppData\Local\Hotta\Saved\Logs\
or--
%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Logs\

If we're lucky, it'll be possible to figure out what specifically is happening from the engine log.

Update: Issue was resolved with client factory-reset.

[real cradle]

didint expect to get sutch a fast reply tho

[royal yoke]

Hello.
The game on my phone keeps freezing and then crashing after like 20 minutes of playing every single time

even got this artifact once when it froze

How can i get it to stop crashing?

[leaden mica]

Hi, sorry if isn't the correct channel but sometime ago there was a merge with some south america servers and i didn't bother to migrate or enter my account to even confirm because i wasn't in the mood to play, but now i returned and my character with all my things gone in the server i played (Hope), there's a way to fix it or my entire acc is gone?

[pale mural]

If you're sure using correct account login and login method and select correct server but unable to find your character, contact support [e-mail].
Server merge should not delete an account progress, at worst it just change your character name due to duplicate case.

[pale mural]

If android , clear the game cache via setting -> app, just clear cache, not game files. Restart the device and try again. If the device able to switch between UHD / HD display, try changing them for more stable result.
Also check at in game setting -> others -> reduce field of energy visibility.

if ios and the device only have 3 GB RAM and unable to open developer mode, unfortunately, no solution so far. The game require more resource currently. More then its 1st launch.

[pale mural]

it was already solved for some time. Update the app, it should allow you to play again.

[pale mural]

Connection problem between your isp and the server.
if pc :

• restart / reboot your modem and router
• set 8.8.8.8 / 1.1.1.1 as dns at nework adapter setting , ( google / cloudflare )
• open cmd with run as administrator and type ipconfig /flushdns

if device :

• if using wifi, restart the modem and router
• try switching between wifi and movile data.

[pale mural]

Pretty much. Is it being unstable at your end ? Because that number won't represent the amount of RTO happened or in game lag due to game engine problem ( boss fight + too many characters on screen )

[pale mural]

PS and PC/device are under different publisher, sadly there's no cross play or data transfer between platform.

[pale mural]

reduce post production setting and turn off shader.

[pale mural]

With your spec, should set the game to use dx12. Launcher -> top right menu -> system -> set directx12.
Might want to wipe out old setting 1st by emptying folder : %USERPROFILE%\AppData\Local\Hotta
Will need to find your character at server selection and redo all in game setting.

[pale mural]

Without the game files, need to prepare at least 50 GB as current version :

• ~16 for game files
• ~5 for game operational
• ~16 for update download
  If have enough space, clean the game cache via setting -> app, only the cache not game files, restart device and try again.

[neon island]

Thanks, I'll give it a try and let you know.

[acoustic flume]

The response is absolutely fast however its definitely not 2ms based on my feeling. That's why i was wondering if it was somewhat accurate.

[pale mural]

Teleport to hykros 1st, change in game setting -> others -> field energy visibility, reduce it to minimum.

[pale mural]

cannot comment much if you still feel that way when doing solo exploration : /

[acoustic flume]

Thanks for sharing

[leaden mica]

Thank you very much

[raw bison]

hello, I can't join the server with my character I have already created a character on Alintheus, but now when I try to join Alintheus it puts me into tutorial and makes me choose my name. I can't use my character its named Hei0 I don't know what to do. I am using the same account correct mail and correct password.

I sent this email about 10 months ago, does anyone know what couldve happend?

[hasty tide]

hi martin

i have the same issue than you right now and i'm fixing it with the support in game, i'll tell you what to do once i'm done with it which should be in about a week 🙂

[hasty tide]

.

[raw bison]

alright, thanks

[hasty tide]

let me guess also, you sign up with gmail right ?

[raw bison]

yup

[hasty tide]

y with have the same issue

i've been exchanging with support for a week it's a madness to get that account back cause they want proof that u own the account which are REALLY hard to get. I think i'm nearly at the end so if i get it back i'll dm u

[raw bison]

I gave up and didnt play for like 10 months, but I really want to

[hasty tide]

same thing

stopped in december and wanted to get back a bit but it creates me an account when I log in with my email

like my old character vanished

if you have put money on the game and you have screen shot of that, it's easy to get it back

which absolutely no one has

[raw bison]

yeah

[sharp sparrow]

yes i tried and it didnt work, but dont worry i just reinstalled the whole game and it worked

[clever heart]

For us console players is there a mic option for talking in parties/ when exploring and talking to other players in game

[polar nexus]

dident work

[pale mural]

are you using vpn / proxy or extra antivirus outside windows defender ?

[polar nexus]

no am not using vpn

[polar nexus]

can you come private

[novel hamlet]

hi

does the file gets corrupt when downloading and speed becomes zero or download pauses

and is there manual downlaod available of file in parts?

[pale mural]

some files require lots of writing process, if cancelled during download, will ended up redownloading said large file.
and no, sadly no manual parts too.

[low osprey]

I am a new player and I’m playing on the PS five and I went to go buy something but then it just wouldn’t let me buy it and I clicked x like it said to do but still nothing I was wondering is there anything that I was doing wrong?

[merry saddle]

Does anyone know if this is a bug I use 3 mighty mushrooms at one time but it only filled one of the 3 bars of stamina

[gray heart]

I have a question, when are you going to release bug-free and interesting events? In 1 year, there have been literally 0 events that worked well, without gug and were fun to play?

[harsh jolt]

I am new to this game and I tried redeeming a lot of codes but not a single one worked does anyone know what to do

[merry saddle]

@harsh jolt a friend told me PlayStation has its own separate codes then PC and all that

[inner cipher]

why is ToF GPU usage so low ? some kind of bottleneck in my pc maybe ?

[obsidian wyvern]

How to switch character gender on ps on character creation I see the buttons but I can't get to them

[tight hollow]

thanks for answer, i can fix this issue by using the configuration I found in the Reddit comments. It can even help reduce stuttering in the game.

[remote tinsel]

@wary shuttle I don't know if this is correct place or person to tag but ill try;
The wanderer with the name "Ghoostyy" on EU servers are using speedhack of some sort in event A summer break where we collect pineapples. sped around and killed everyone constantly.

[wary shuttle]

You better report him through the game or #game-support

[remote tinsel]

I see.

[wary shuttle]

[royal yoke]

clearing cache doesn't fix the issue. the crashes usually happen in conversations. it happens both at highest and lowest graphics settings. Field of energy visibility has been at 0 all this time.
I'm on android.

It sometimes freezes while loading the world through teleporting
usually freezes at 90% of completion

[gentle geyser]

They may be using speed buffs you get from bartenders in Mirroria & bathroom buff (acorn), usable in almost any event. Only event i know of that ever blocked the buffs is the hide & seek one.

[obsidian mason]

did you end up getting past this? also stuck here, but for me the npcs seem to have fallen through the map 😭

[harsh jolt]

@merry saddle thank you so much

[pale mural]

changing channel should sort that problem

[wild urchin]

Help me it keeps doing this😭

[jade badger]

Is the game servers down or something? Can’t seem to get past this screen

[grand helm]

is this normal?

(Epic launcher download size of tof)

[austere relic]

shows 53Gb for me

[grand helm]

WEIRD!!!

[jade badger]

What’s up with the login? Can’t get into game 😑

[grand helm]

okay its definitely not normal....

[hasty tide]

Hi everyone, does anyone know what is "tower of fantasy social networking service". The customer service is asking me the date at which I linked my account to the SNS but i don't what it is

[maiden heron]

anyway to speed up npc text? in chinese and japanese it's so fast, but english take ages.
could you ever left click to speed up?

[tame pendant]

spam F (interaction keys)

[obsidian mason]

Ooo good to know!

[south canyon]

The game Keep crashing on my Ipad and won't work for some reason

[rustic oak]

anyone know how to fix the issue where claire isnt popping up to go to vera??

[hasty tide]

same

i wanna just delete it now cause it keeps crashing every 5 minutes

i put the graphics to lowest and everything

[floral geode]

Same

[south canyon]

I did too

I really wanna play the game 😭

[hasty tide]

i just ended up deleting cause i couldn’t find anything to solve the problem

[south canyon]

This is my 3rd time downloading because I really wanna give it a chance one last time

hoping

[tame pendant]

where did u crashed

[hasty tide]

it used to be while i was in the game but it swapped to constantly crashing at 99% loaded

[tame pendant]

so u crashed while log into the game ?

[pale mural]

@south canyon @hasty tide iso device with 3GB RAM won't be able to play this game. Well you can install but have to stay at hykros....
The game require more resource as current patch. : /
Maybe device with ios 16 can, but they might need about 8 GB RAM or access to developer mode to increase buffer size or/and other changes.

[pale mural]

are you a returnee who haven't reach vera by the time you stopped playing ?
sadly , you need to restart or ask support for help : [e-mail]
due to fast forward story implementation, many returnee who haven't reach vera by the time fast forward implemented will suffer bug.
their options are restart or as support for help.

[south canyon]

I have 256 GB

It still won't work

[rustic oak]

Yeah I sent a ticket in today, hoping to hear back soon. Plus I can't restart I've put too much money into this already ;w;

[pale mural]

RAM, not empty space, they are different

[south canyon]

Ohh

Sucks

[radiant edge]

Still persisting? Generally speaking there’s only two reasons that you’ll get stuck at the login like that. Either in the case of the servers entirely being down, or, a connection issue of some sort [e.g, no route, router malfunction, and so on].

Recommendation would be to start troubleshooting as if it’s a connection issue. Reset all Internet equipment involved, CPE, modem, router, switches. If that fails, try another device (if possible), and or cellular tethering.

Since the server status indicator doesn't show the server as offline in your screenshot, odds are that something else is going on here on the connection side.

[turbid raptor]

why does my wanderer name have #a at the end?

I have not merged servers, this is my original server

also can someone explain more about the commemorative title thing?

[pale mural]

pc ? server are merged.
1 region 1 interconnected server.
those multiple server under 1 region can meet and interact with each other.
during the mega merge, duplicates were getting random alphabet at the end of their name

[turbid raptor]

even if I was the first and only person on Solaris with that name?

And never merged?

[pale mural]

Solaris did merged during that mega merge.
Go ahead and try to find character name using add friend search menu.

[turbid raptor]

how long does the title claim mail last?

[pale mural]

title duration ? permanent, i think.
not sure on how long if you leave at ingame mail.

[turbid raptor]

yeah because I claimed the mails on the website but I dont have the game installed currently so idk how long i have

[jade badger]

I managed to solve the issue by logging into the account from another device, then once I did that I could then log back in on my phone, very strange.

[radiant edge]

Pretty strange indeed. I don't have an explanation on that one. {Outside the potential for coincidence of course} I'd assume from the description that the other device login somehow caused your character to be booted, yet the same should've happened with a login from original -- if that was the case.

e.g, ToF boots prior sessions on any new connection being initiated.

[jade badger]

Yup, I even made a new character on a new server and closed the game during the same starter/tutorial and then tried to log back in to be stuck at the loading screen, i then logged I got that character again on my other device and again it “unstuck” that character, so it’s something to do with the beginner tutorial and crashing/closing during it

[astral badger]

the pop up to log in via Gmail doesn't appear, I tried the launcher and Steam versions, neither of them appears

[astral badger]

resolved, change chrome to default browser

[slate isle]

Still getting the Volume Mixer bug, eversince 2.5, TOF has been automatically adjusting volume to 100%, and goes as far as unmuting the app automatically when the following happens:

• when I join a party/invite people into my party, and then teleports somewhere where a loading screen occurs
• when I enter a Home Island ONLY if there are other players in the Home Island (meaning the volume doesn't move if i'm the only one in the instance)
• when I enter the CURRENT "A Summer Bind" event, assuming it's because the game automatically parties you up with your partner

Has anyone experienced this or found a solution? I know lots of people have had this issue, but never found a solution to everyone ive reached out.

[hasty tide]

how do u check ram??

[hasty tide]

my phone has 4gb of ram (i have iphone 12) should that be good??

[pale mural]

yes, from googling around or from apple website.
and no, loading innar or domain9 will crash your device.
if you're running ios 16, can try to tinker via developer mode : ( developer mode should be available for iso 16 )

• find an option about increase buffer size, increase it to the max ( prob 16/32 ), but make sure you have enough storage to support this.
• find activity saving or keep activity option, disable it
• find limit background process and change to none
• also check auto run background app and turn them off

[woeful kite]

Hello, may I know what happened to my TOF account? It says that email is not existing. 😫

[radiant edge]

For something like this you'd have to #game-support and get an investigation rolling. That said, are you absolutely certain that the sign-in method and email used are what you have used originally?

The most common cause for what you're seeing (per those returning to the game after prolonged hiatus) is having used a "Google" account, via external sign-in provider, and to be using that account as just plain-old-email (gmail) -- rather than clicking on the Google-Icon when at the sign-in prompt.

[woeful kite]

Thanks. Let me contact the support. I can guarantee that the email that I am using for the game is still active @radiant edge

And I can see that I do not have permission to type in the contact-tof-support discord

[radiant edge]

Yep, if you're certain -- then support will be the way to go. Be aware that it may take a few days to get a response, and that you may also need to prove ownership of the account.

e.g, it'd be a good idea to go through all of your files, bank statements, and so on.

[radiant edge]

You wouldn't type in there. The channel simply contains contact details / guides for methods that may be used to contact the ingame side of support. That said, there's an email in there that would be appropriate for getting you rolling here: "[e-mail]"

-- When writing support, use the email address that you believe you used for your game account.

[woeful kite]

Got it. Thank you so much

[hasty tide]

Please help am stuck on this screen even tho I have already downloaded the update and still have 75gb left

It was working fine just few mins ago

[stark granite]

Don't know if this for this channel, but i bought this today and for some reason i still don't see it, not in the mail and not on me.

[pale mural]

go to pass menu, and click claim all.
it should claim all of those locked pass items, depend on your pass progress.

[covert raft]

if he did all weeklys up to this point + saved the first week he should be 140

[pale mural]

android / ios ? maybe it's a case of corrupted files. it's a rare thing, but can happen due to the game size and how it got updated.

[hasty tide]

Android

[pale mural]

try to wait until finished and test again, if repeatedly doing that, afraid you need to uninstall, clear the device cache, restart device, and reinstall the game.

[hasty tide]

It's finished

Like I did it already

THIS is what happens sometimes or it just ballantly kicks me out

There was a point it happened for 3 days straight

[pale mural]

is your device have extra storage like sd card ( and the game is installed into sd card ) or everything is using internal storage ?

[hasty tide]

Everything is using internal storage

Was I meant to use SD?

[pale mural]

No, no, just asking if you're using sd card and somehow its connection to the device is unstable and caused lots of issue like this.
There's a chance of internal storage problem.
Not sure how good is your internet speed, best way to check is to uninstall the whole game, restart the device, and redownload the game again.
If that still continue, then there is chance of something wrong with the internal storage.

[hasty tide]

Did that the last time you said so

Around Aug 8

You must have probably forgotten

The app kept disconnecting throughout

Imma off rn it's 4am

[pale mural]

checked history.
you had problem with mobile data connection.
that should not revert the game version unless there was problem during updating. ( one of your post said about already downloaded the update )
once the update downloaded and applied it should stay at new version.
not to mention if the game was uninstalled completely and reinstalled.

[uncut tiger]

updated my gpu driver yesterday and when i open tof today it is black screen and cursor.

what do i do?

[pale mural]

try with deleting this folder content : %USERPROFILE%\AppData\Local\Hotta
and then at launcher -> top right menu -> system -> find directx option, change it depend on your gpu spec.
the kind like rtx20xx or whatever which support ray tracing / dlss, should pick dx12, the rest, dx11.

[uncut tiger]

thank youuuu it worked

[radiant edge]

Just to mention here, if you had to change your DirectX version to get the game running -- the reason that worked (likely) is because each API version will rely on different shaders, with a separate system cache.

Usually after driver updates, what's needed to get the game working again tends to be a driver shader cache flush. e.g, something (for whatever reason) goes wrong on the initial shader compilation. Driver installs inherently cause a cache flush, and the drivers go back through recompilation on the next load of the game. When you manually flush the cache, you can repeat or retry that process, if instability happened, and if the freshly built shaders were corrupt for whatever reason.

This tends to be more common on game updates than driver updates, and it technically shouldn't happen on either -- yet it seems to quite often across people I've troubleshooted startup issues with.

[radiant edge]

If that error is happening completely random (various stages of the process), and abrupt, it may well be connection related. Do you happen to have access to another Internet connection that you can try?

Even if that means war-driving / going somewhere else physically to use WIFI. [unfortunately, not much experience with Android devices here, yet the abruptly being dropped out {and inconsistency} is interesting]

[steep vine]

hi guys just wondering when im streaming other games on twitch it doesn't black screen but when i streaming tof on twitch it black screens on me driver timeout

[radiant edge]

Driver Timeout? As in a TDR / driver crash and recovery?

First question would be if you've verified that all devices are fully updated. Capture hardware, discrete GPU, IGP (if it's being used for encoder offloading).

[steep vine]

yeah i streamed right then it black screen then i recieved a driver timeout

but when i streamed other games it just fine

it only happens on ToF

and my gpu is updated

[radiant edge]

Gotcha, thanks for the screenshot. I'll shoot you a DM here to collect more details on the hardware you're running.

[stark granite]

why can't i send my friend "take on" to be his mentor? I did manage to to sent it to another friend.

[austere relic]

does one of you have full mentor/apprentice list, is there at least 30% cs difference

[stark granite]

he's cs is 31k mine is 41k
I only have 1 apprentice, he doesn't have any mentor.

[austere relic]

is that apex cs?

[stark granite]

No, normal cs.

[austere relic]

but depending if they do 0.7 * cs or 1.3 * cs it would give different requirement amount. 41k cs could need them to be below 28700cs if thye do cs * 0.7.

[austere relic]

It checks apex cs

since the other cs can be manipulated by removing equipment or weapons

While apex cs is the highest cs value your character has ever been

[stark granite]

so how can we check that one ? I've got a little confused 😅

[austere relic]

it should show apex cs on the character stat page

[stark granite]

oh ok so he's apex cs is 31997, like he's normal one.

[austere relic]

32k * 1.3 would be over 41.6k cs needed (both apex cs values).

[stark granite]

Ok so that's what weird for me.
I have 41k cs apex.
another friend have 24k and he's my apprentice.
another one have 30222 and he also my apprentice.
but the 3rd one has the 31997.

[stark granite]

thank you so much, we managed to do it 😁😁

[buoyant talon]

@unreal valley sorry to ping again, i dind't quite understand what's the solution to my issue ?

I have restarted the game but the problem remains

[unreal valley]

close game

windows 10 or 11?

[buoyant talon]

10

i have redownloaded the whole game change had to change path

i shouldn't have any old remain

[unreal valley]

+ and paste %USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\*

tog et directory of it

if u have steam or epic u might changed

...Saved, Saved_Steam, Saved_Epic

[unreal valley]

u should see then a folder where a lot of ini-files are in

[buoyant talon]

yh

[unreal valley]

basically thats u configuration that does not get deleted even u uninstalll the game

that cause many issues in the past

[buoyant talon]

i see

[unreal valley]

so normall I recommend to clear everything to have fresh client but u havee only issue with controls so just delete input.ini

it contains just 2-3 lines if u have default settings

or better...

[buoyant talon]

alright so should try to restart game now that i have deleted it ?

[unreal valley]

is that fine for u tor eset all

like camera and so on

[buoyant talon]

tbf i only played like 10 min idk if i have other issue yet

[unreal valley]

u can do backup too if u want

of this files so nothing gets lost but this just store ur configs like video settings, camera and so on

like I see gameversion settings is old

[buoyant talon]

those file affect other game i suppose as well ?

[unreal valley]

only tower of fantasy

u see the top directory is hotta

I link the post of a moderator, so u have confirmation

[buoyant talon]

alright i'll try by removing everything

[unreal valley]

[buoyant talon]

ehh i still have the same issue

whenever i press 1 for skill weap it doesn't trigger

[unreal valley]

what about the button at top

"french keyboard"

[buoyant talon]

yh this is the config with french keyboard

[unreal valley]

I see

[buoyant talon]

defaut english keyboard binds have the same issue

[unreal valley]

while u have game open

whats the content of input.ini

[unreal valley]

if u press reset to default, does the file only shows few lines

[buoyant talon]

it does yeah

[/Script/Engine.InputSettings] bUseMouseForTouch=True ConsoleKeys=Tilde ConsoleKeys=²

[unreal valley]

and still not work to change key

which key u want to replace

[buoyant talon]

it does work if i change my keyboard to eng

which how i did it in the past

[buoyant talon]

i just want my skill weap to work properly while having french keyboard so it easier to type

[unreal valley]

ahh well my wild guess is that french key is just a template of changing all keys but in that case maybe u cant change then manually hat u planned

yeaaa

I see

[buoyant talon]

i feel like tof doesn't recognize french keyboard input

"1" is &

[unreal valley]

have same popup when setting on french

[buoyant talon]

I guess ill have to play with eng keyboard

[hasty tide]

help me with the screen

its always happening to me in tof

[unreal valley]

tof just read what windows system has set but french layout is basically just a template of manually change the keys so u guys dont need to change it

...but those changes are templates, so if u want to change some small stufs with french template, it will iblock it with the template xD

[buoyant talon]

cant say i understand all of it, having to play with english keyboard is a bit annoying but thats fine i guess

[unreal valley]

thats why I change it over the files and let it protected, so game cant overwrite this but I have also to be careful with each update to check if there are new stuffs in it

chat input works?

but ur layout is annoying?

[buoyant talon]

u means u cant change bind either and u have to do it manually in game file ?

[unreal valley]

no I can do it but I use english layout

[buoyant talon]

chat input works fine

[unreal valley]

what I mean is this setting with french layout is basically whart u would do manually

change the keys so it fits the layout

[buoyant talon]

french's 1 is & i guess the game doesn't recognize & as a possible keybind

[unreal valley]

hmm

capslock?

but

[buoyant talon]

caplock doesn't work either

[unreal valley]

wait I try it out

not sure if thats ur keyboard layout but when I press it writes & and with shift = 1

[buoyant talon]

are u able to input a keybind on & ?

[unreal valley]

ahh I know what u mean, damn why is ur layout design to have 1 generic with shift xD but yea looks like in the settings it use different layout

ahhh

yea yea ingamelayout does not accept all characters, in that casee u have to change it manaully over file

it blocks characters like &

[buoyant talon]

alright too bad

thanks for ur time anyway

ill just be playing the game with qwerty keyboard for the time being

[unreal valley]

u can change it if u want but u have to delete this input.ini with each update and change what I write

if u want it

those are 3 lines in this file

[unreal valley]

okay even I would do it, ampersand & key is not reconized by the engine as input :/ I thought it maybe it use the whole key but yea... maybe u could say shift + 1 is it but in that case u had to change a major key "shift" for dodging and before I go to deep into it, I will let it stand for future solutions... but I see french layout is big thing

Do u guys maybe have system/hardware options to switch? like CTRL > FN as example so system gets a 1 as input and not &

Jop UE4 has a clearly defined misc keys list and & is not in there

...otherwise we can't do anything because I'm only allowed what we can change over settings. Well just advise to not change more. There was also some old tweaks from reddit who causing the client to crash in the new version because ppl dont think about whats changes it do and if newer version affected some old settings

[sly spire]

is there an issue with exploration items for Mirroria not showing up? they're rendering properly in other regions afaik

nvm getting back after being kicked out seemed to fix it, probably just a network/client sync issue

[crimson cobalt]

Hey, does someone know why every time i do something that require a loading screen my sound reset and destroying my ears ?

[azure herald]

Hello everybody! My game is closing every time I click to enter the server, does anyone know how to solve this problem?

[unreal valley]

recently updated?

#technical-help message step 2 mostly helps (this will just delete all ur settings for sound, controls, ... which u can then change again

[azure herald]

I started playing recently, I think maybe that's it

[drowsy lion]

Hi, i have a serious problem. I startet tof with the initial release. Then played most of the content and then stopped playing. 3 Weeks ago in the last event i startet playing again. Now i try to get to vera cause the i have a story quest for this. Prepare to get to vera. But every time i come nere the portal to go to vera i get the message that i need to finish the mainstory of vera to get to vera. After diggin around if someone else has these probs too i found that there i a second quest i need. Normally there should be claire around the portal in but she is not.

[compact vessel]

my problem too

[scarlet pebble]

any idea y the caht is like this suddenly???

[unreal valley]

ohh yea ther are many ways to fix it and if u unlucky its just fixable from TOFs side

so contentwise where did u stop? and which mainstory

[unreal valley]

some display issue since update :3 if u open an old saved chat it somtimes display like that

looks like it got crushed :3

[scarlet pebble]

no sol, thn
well, nvm
thx for replying tho

[cosmic parrot]

Question, is this game just fucked in general and they don’t check the game before putting it on console bc I purchase 310 tanium and I was supposed to get an extra 310 for 1st purchase but never received the extra 310 tanium. And don’t get me start on some quest won’t start bc of my game keeps closing on me bc I try to transmit to inndars and it keeps closing my game.

Secondly does the game even have a customer support team to help anyone and any time or do they don’t care about their players.

[ivory steppe]

hello sorry hi i just downloaded this game to try out and im not even able to get past the wanderer name creation part at the very beginning? every time i put in anything it just says server not available. ive tried swapping servers as well but im not sure what to do

[wise veldt]

I have a problem with the game

[ebon tusk]

For some reason, since the last update, the Domain 9 quest/story line won't start for me. There's not even a map marker for it. Do I need to be a specific level or something?

[versed hamlet]

Whenever I try to enter some activity like oow i getting disconnected can someone help me please

[radiant edge]

@versed hamlet – Errors of this nature tend to be connection-oriented, even if they happen only for specific instanced play (e.g, OOW, VR, JO, etc).
-- Would suggest starting by resetting all Internet Equipment if that’s not been tried yet. {CPE, Modem, Router}

This started abruptly, and the instances used to work, right? If it started abruptly, the problem will likely clear up as abruptly as it started on its own [without your doing anything]. If it doesn’t, you’ll likely need to get in touch with Tower of Fantasy’s support {see #game-support } – as well as your ISP’s support respectively. If you have an alternate form of Internet can be tested such as cellular tethering, that may help narrow things down.

It’s also possible that firewall / security software / VPN's, socksifiers, or anything of that nature could cause what you're seeing as well [even if installed and not in-use], yet that’s far more rare – especially if you’ve not had problems up until now.

@wise veldt – What type of problem are you facing with the game?

For instance: Does the game-client crash immediately at startup? -- Just give a brief description of what you’re playing on {platform} and what you’re seeing.

@ivory steppe – Which platform did you download the game on, and which region are you attempting to play from? Any potential that you can try an alternate Internet Connection?

@cosmic parrot – Tower of Fantasy Global (and also the PlayStation version) do have customer support.
That said, since you’ve mentioned “console”, be aware that “Global” has a PC {Windows} and Mobile {iOS / Android} client. There’s a completely separate variant of Tower of Fantasy released under a different publisher {for PlayStation}, with its own game servers, account system, social media presence / Discord, and support team.

The two are separate game releases, and we probably should start by making sure you’re in the right place to get help.

[radiant edge]

I note that you're on the PC client. Just to double check, since you mentioned the game closing whenever you click to enter a server. This is a complete, abrupt, closure all the way out to the Windows desktop?

If those pinned troubleshooting steps post update don't help get you going, please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

[radiant edge]

Assuming that you're on Intel Integrated Graphics based on that screenshot. There may or may not be much that can be done, mostly boiling down to what generation Intel Processor you're running {more modern Iris Xe, or older Intel Integrated Graphics} -- and also whether or not that's a laptop or desktop. {if adding a discrete graphics card is an option}

That said, have you already tried the easy stuff such as changing the selected DirectX API version through the game's launcher? In most instances DirectX 11 will produce less artifacts and exhibit less bugs / driver quirks on pre Iris-Xe IGP's.

[azure herald]

It just closes. It loads up to 99% and closes the game by going to the desktop, I use a notebook with Ryzen 7 5700u and 20 GB of RAM. I will do what you asked because this is happening frequently

[radiant edge]

If it's not every time, then the only one worth attempting is a factory reset of the AppData {Hotta} folder.

Most likely will need to see a copy of your crash-dumps.

[azure herald]

I repaired the game client today and it was able to log in, but then it closed again.

[radiant edge]

Any other symptom / behavior, like the display momentarily blanking when the game closes?

With a 5700u, that'd be Vega based, and you're likely going to be GPU choked well before any CPU limitations from DirectX 11 come into effect. So it's also worth trying the game under DX11.

[azure herald]

No, it simply closes when it reaches 99% after clicking to enter the server

[radiant edge]

If consistently, then try everything recommended.

[azure herald]

Okay, I'll try. Thank you very much ❤️🥰

[radiant edge]

No worries, and if that doesn't help -- feel free to shoot me a DM. We'll likely need to take a closer look at that laptop's hardware and drivers.

(plus of course the aforementioned crash-dumps)

[drowsy lion]

Ive done all and now the only quest ist to prepare for vera

[rose plover]

@trim jasper i have pioneer test server but i didnt get in group in discord .. is there anything i can do to fix that?

[weak jay]

Yeah same issue here I can’t do anything without my game crashing at this point pull it out from the mobile app stores since it doesn’t work even on the latest phones make it a pc game since they keep adding stuff to it making it more and more laggy without fixing it I quit the game because of this issue

[hasty tide]

i tried changing but didnt work

[tender hedge]

started playing last year but did not do the main quest i tryed the exploration and waited for my friend to join but connecter regularely to take the free draw but last week my friend wanted to give it a go so i started to do the main quest but after the temple to finish chapter 1-03 the quest become prepare to go to vera and pointed the omnium tower i got there but the tower is not activated and i cant use it to go to hykros and now i am stuck and dont have any side mission or memory to do and my friend got there cutscene and now waiting for me in vera

[radiant edge]

Will shoot you a DM to collect an msinfo export, and we'll go from there per seeing what your options are.

[winter iron]

I'm having a trouble that when i go to a world Boss that have many players the game simply enter in a state , some kind of "freeze"that i dont see any other player attacking, and my attacks dont make any effect in Boss, and eventualy they kill the Boss and the game "unfreeze" and i can ser them normally and get the loot OF the Boss 🤷

[radiant edge]

How many other players would you say are present at the world-boss, roughly?

Essentially there's two potentials here from what you've described. Either the line (or channel using other game terminology) is close to capacity and things are stalled on the server-side [for everyone], or it's a connection related issue local to your end when traffic is pushed a bit.

If there's 30-ish people at the boss encounter, then it's common for most of the other players to also be experiencing skill delays / general lag spikes (similar to what you are). You might try asking in local chat. If the others aren't impacted, it's more likely to be network related.

[wise veldt]

My screen glitches alot while in the game

sorry for the really late reply

[radiant edge]

Is this something that you can capture with image software on the machine? If you can, please take a screenshot of the artifacts.

If it's not capturable by software, that in itself is telling too.

[wise veldt]

I have clips and screenshots of it

happening while in game

[radiant edge]

If you can DM me a few samples, would be appreciated here. That'll give a better idea what you're seeing.

[wise veldt]

Alrighty

[radiant edge]

Also, is the corruption limited to the game window? Or the entire monitor?

[wise veldt]

It is the whole monitor

[winter iron]

I think 8,9 or more

[radiant edge]

If the count is low, under a dozen -- then what you're seeing would be less likely to be server-side (felt by everyone). Odds are more on that this is something local / connection oriented.

[winter iron]

Thx Will try to chat them

[radiant edge]

Could try asking definitely, yep.

If they report no issue, then that'd give you the cue to look more towards your ISP (and potentially give them a call).

[winter iron]

Ok Thanks

[radiant edge]

If you have an alternate method of Internet Access, such as Cellular Tethering, you could also see if that behaves better during boss encounters. Which, if it does, would help narrow things down.

[winter iron]

Yes, Will try mobile

[thorn abyss]

Question: how much storage does this game need? I CAN NOT find the answer no matter where I look

[radiant edge]

On "PC", between the launcher and game installation, it needs roughly 52GB post installation. It technically needs more than this during the installation process.

The game itself will however grow with content releases over time, so it's quite hard to give a definite figure on.

Product pages for the game (at launch) are outdated by now, and the game needs about 3 times as much storage space vs back then.

[pale dome]

how to fix this?

[radiant edge]

Often all that's needed is to fully close the game-client, sign-out {from the launcher}, close the launcher {check that it's actually closed in the system tray} -- then re-start the launcher, sign back in, and start the game once more.

Have you already attempted this?

[hollow ginkgo]

hey guys i got the following problem when trying to create a character, could anyone here help?

[pale mural]

pc or device ?

[hollow ginkgo]

pc, but nevermind seems like waiting some time allows you to come through 😄

was perhaps i skipped the cinematic, not sure

[hasty tide]

Whos ping?

[cosmic dome]

how do i solve mirroria lag issue?

[radiant edge]

Since you mentioned Mirroria, by "lag" you likely mean framerate or stuttering. What type of hardware are you running on?

If you're on raytracing capable hardware, and running under DirectX 12, the best bet would be lowering or disabling raytracing under Settings -> Display (assuming this is on a PC client).

[radiant edge]

That error can be two things essentially. Either the server being down / actually unavailable, or it can also happen when there's any type of path / routing issue between yourself and the game servers. This can be deceptive since there's also a "Disconnected" message, yet I've been able to reproduce the above as well with selectively blocking connection.

[cosmic dome]

got it, imma try adjust the setting to lowest, hopefully works

[radiant edge]

Hopefully that won't be needed. On AMD hardware there's no equal to "DLSS" in the game. On NVidia hardware, DLSS is enabled by default, and this provides an edge or some degree of mitigation against the RT performance hit. Mirroria is the heaviest portion of the game with respect to raytracing effects {RT enabled by default if supported}, and the impact can be massive from this.

e.g, shutting off RT may double or triple FPS depending what you're running on. But, you may be able to get away with somewhere in between.

[cosmic dome]

solved it, apparently it's because of network issue, i tried to adjust the network or DNS sorta and it worked quite well. Anyway thanks👍

[radiant edge]

That's interesting for it to be network, yet specific to Mirroria.

[cosmic dome]

and yeah lowering the setting seems unnecessary

[cosmic dome]

Idk why but it seems the case

[radiant edge]

Anyway, glad that you're back in business.

[open wren]

how much storage do u need for tof on ios cuz i got 17 gb and it doesnt allow me to download wtf

[pale mural]

• ~ 16gb game size as current version
• ~5gb for game operational
• ~17 gb empty space for patch update
  ~50 gb required for prolonged use. The game size will keep increasing depend on future patch content.
  IOS, you'll need a powerful iphone, models with 8 GB RAM ( not storage ) because this game is quite resource heavy.

[open wren]

wtf

u need 50 gb of storage for tof????????????

💀

oh hail nah

[pale mural]

sadly, yes....
the patching process is about downloading a package and then apply it to existing game files rather a download - overwrite process.

[open wren]

wtf

💀 dam this is ios?

bruh i thought it was only like 20 gb or smth

[pale mural]

android / ios

[open wren]

💀 cuz i got 17 gb currently bru

welp imma just play another game

[pale mural]

the game size is below 20, but it require extra when being used and more when patching

[open wren]

dam

[old cloak]

Hello, can someone help me pls. When this game launched on pc a few years back i made an account, but played for only 1 month. Can i still get access to that account? I can't seem to recover it. I'm on mobile, but planning to continue on PS5

[pale mural]

Pc/device have different publisher with ps version. No crossover policy or transfer account.
Hope you remember your login / password and how the account was created.

[old cloak]

Tnx for reply. What if i was on a certain server? Can i know which server i played on?

[pale mural]

go into server selection on top of enter server button after closing news/announcement screen, should show where is your old character.

if already using correct user and password along with correct login method, but fail to find your old character, can only contact support : [e-mail]

[old cloak]

I found it. Another sevrver was highlighted. Ty for help

[rotund sluice]

is anyone having the wormhole loading screen stuck at 99% on android?

[inner cipher]

lately my cursor just dissapears from the game, i have to alt tab and so on until it appears back

how can i fix it ?

[pale mural]

a simple logout and relogin should work.
cursor is a bit buggy specially when the game was crashed and then just restart from launcher, or do too many alt tab specially if there's another game running.

[zealous osprey]

Hi I am a returning player I have forgot which server I have previously played can any one please help me how to find my previous server is there anyway to find it

[calm urchin]

in loading screen it showing last login-server. You can press in Server-name(it showing up where "Characters Owned")(locations in servers)

[zealous osprey]

There is no characters owned option showing can u please send me an screenshot where to look please

[calm urchin]

taking screenshots

[zealous osprey]

Thank you so much !

[zealous osprey]

There is no characters owned option in here for me ?

[calm urchin]

im using gmail-accounting, you need remember what is last login type ?

[calm urchin]

yeah that showing no account

i think there was 5-6 types login in tof-game

[zealous osprey]

Thanks for the info I’ll verify my login info once again

[calm urchin]

login types(Level infinite pass account, facebook, apple, twitter, line, steam, epic)

RX6600(game working fine)[Settings]

4,4GB(GPU-ram usage), 3,3GB(CPU-ram usage)

[humble merlin]

my update keeps frozen like this all the time

when i pause and continue, then the % goes back

i have 50gb space, so it cant be a space issue, why the fuck is it happening

[glad viper]

What do I do? I’m trying to play on my iPad so I can purchase things in the game. I wasn’t able to join on the account that’s on my pc but I realized it’s because I need to switch my server to the glades so I did that but now every time I enter it crashes? But when I play on fate it works but I’m a new player? What do I do

[radiant edge]

Although that is indeed an awesome piece of artwork, let's please keep the technical-help channel to directly game-related matters (technical issues).

-- Judging from your roles {on the Discord} you're likely trying to find out how to post images. Please re-read through the #1102556344936050718 for guidance in this respect, specifically with how to complete "verification" and to assert that you've read and agree with the rules.

[timber ember]

Got it, no problem

[pale mural]

• make sure the pc account binded to apple account which will be used at ipad.
• test glade server at pc, is it working or not.
• if it's working, then it is most likely spec issue. This game need more resource, more then said ipad specification.
• if you're character at hykros, ipad still able to handle the small map, but if at another area, it will crash soon or later.

[pale mural]

Parts of early download is a very large file, it will take time to write at disk.
Open task manager and see the cpu/memory/disk usage of tof launcher.
If it still big and the download progress frozen, just wait. It is still writing / moving / replacing files.
If you stopped and resume, said large files will be redownloaded.

[humble merlin]

alright thank you🙏

[inner cipher]

thank you, that fixed my problem

[topaz rose]

Привет, скачал игру на пк, вылетает без ошибки обратно в лаучер при запуске. как решить проблему?

[wary shuttle]

Здравствуй! На данном сервере мы общаемся только на английском языке. Если тебе нужна помощь, то придётся писать именно на нём либо же выбрать русскую роль и спросить простых игроков в #ru-тоф-обсуждение

[topaz rose]

Hello, I downloaded the game on my PC, but it crashes back into the launcher without an error when I launch it. how to solve a problem?

[radiant edge]

Does the game display a client-window (popup), even if briefly, before closing and the launcher regaining focus?

[topaz rose]

ya

Black screen

[radiant edge]

Black screen, with any music playing? Hotta logo (blue logo) shown or any other observations?

[topaz rose]

Only black screen

[radiant edge]

Alright, so the game launches, yet closes very early in the startup process. There may exist crash-dumps.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

If unsure how to locate that folder, "AppData" is hidden by default. Navigation to that path by hand won't be possible without enabling showing of hidden folders. An alternate way to reach that path is to directly paste the path into Windows Explorer, or a "run" prompt.

[grand helm]

Can not enter the game anymore. Game crashed during a Vermillion Wings fly in Ignisville and even after restarting my PC two times the game automatically shuts off/closes at 90% when i try to get into the server (Omnium Prime)

[pale mural]

logout from launcher and make sure it is not running at background.
then find and delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

at launcher, go to top right menu -> system, change directx depend on gpu model, if it allow raytracing / dlss, set to directx12, else directx11.
start the game, will need to find character at server selection and set every in game setting again.

[maiden lagoon]

Im on PC VERY far abouve recommended specs. Strong fiber internet, but... When i try to load any part of the game like going into a door that requires loading, it says "failed to join senario" and very often the game just Disconnects.

can anyone help?

I've been experiencing this EVERY time i try to play, which is every few months, for years now...

I've moved homes, switched internet providers in the poccess, bought new PCs over these times, upgrade this and that, but this game and this game ALONE will not work... Not for long anyhow.

[grand helm]

I ran two diagnoses yesterday and somehow this fixed it game ran smooth. Today i started my PC, started tof launcher (official one) and the game doesnt even wanna start. Just says corrupted file and advises me to reinstall the whole thing. Soooo frustrating. Running another diagnose right now and see if this helps, otherwise i have to reinstall it, which would take hours with my shitty connection. Evening ruined xD

[grand helm]

diagnose fixed it. Just played extendet summer and after a round of gathering fruits now everytime i click on extendet sumer again, the gameshuts off xD its insane

(everything else works just fine it seems but, clicking on extendet summer just closes the game.

[radiant edge]

I notice in your description that you've both upgraded and bought new PC's. Does this imply that the game was tested on unique Windows Installations (non transferred disk, not a clone & P2P adjust)? If yes, on these separate systems was the game tested on a blank slate of a clean OS (no extra software loaded -- e.g, before any third-party security software [AV / Firewall] was installed)?

Since you've transitioned Internet Providers when moving homes, I assume that none of the original Internet equipment remains. Assuming that the providers have entirely different routing, the prime suspect just based on the description would be on the software side. Usually multiple machines (e.g, fresh installation) rules out software though, so just double checking on that front that this has indeed been tried.

Anyway, could you provide me (over DM's) a quick rundown of the providers and hardware that you're running on?

[radiant edge]

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's) -- would be glad to see if we can figure out what's going on there.

I'm expecting some form of system instability {or a failing drive} due to the installation becoming corrupt {- repeatedly -}. The engine logs during the crashes might help narrow this down. The Hotta folder being wiped might limit the scope of how far back we can collect dumps, yet if the game is routinely crashing, it'll provide insight into consistency, which is telling on its own.

[tame haven]

My game gets abnormally high GPU usage % (nearing 95-100%) and temperatures (69-73C) specifically when I open up the menu (Inventory/weapon/simiculra/event pages, etc) If i dont ever open my menu or stay on it for long, usage and temperature remains stable at around 35%-50% and 55C. I feel like there is soemthing wrong
with the game's optimization in regards to the menu. This does not happen with the world map or other interfaces

[radiant edge]

What type of graphics hardware are you running on? (as well as resolution and framerate)

-- 73c is perfectly normal for that type of load, and well in spec (won't harm anything).

Far as the menu system, embedded browser, and other overlays in the game -- the scene that you're normally viewing (in the background) is still persistent while said menu is open [even if obstructed from view]. Admittedly it would be possible to improve those situations (such as the inventory), and to reduce system load, not claiming otherwise here--

All I can really say is that you're safe on the temperature front, if that's the key concern.

[eternal vigil]

Idk how to fix this glitch I can’t do nothing and I wana try this game

[tame haven]

i mean thats the thing, im in normal gameplay and my temperature/usage is nowhere near the level than it would be if i was in the menu

[radiant edge]

Right, in the menus the workload is amplified. It'll always be higher in-menu, because the normal game scenery is still being rendered off-view.

e.g, card is doing more than when the game is out of menu, if that makes sense.

[tame haven]

it kind of doesn't, considering its more than doubling the work load. It feelsl ike its rendering the entire open world when the menu is open

[radiant edge]

I notice that you posted under gameplay-help that you're running on a PS5. Unfortunately, this is the Tower of Fantasy "Global" Discord.

The Global release of the game has a PC (Windows) and Mobile (iOS / Android) client, without any console support. For the console release, you'll have better luck in the PlayStation Discord respectively.

If this is for the Global release, would need to know which platform you're having issues on.

[radiant edge]

Correct, that's what I'm trying to say is happening. The entire Open World (everything that you see when the menu is closed), is being rendered when the menu is open.

[eternal vigil]

Ps5 ?

[tame haven]

i mean more than what i alreayd physically see. Because hte game normally does not render everything or uses low res models for things that are far too off