technical-help

[radiant edge]

If you were to pick two players on different selected "worlds" within a region {let's say North America for the sake of this example}, and those characters go to the same place in the game, on the same channel [line] -- they will be able to see eachother / play together.

e.g, it's no longer necessary for those players to perform a character transfer [to play together], they're in the same game-world.

[quick pilot]

ah ok, thanks

[still raven]

is There A Way To Delete My Tof Account?

[radiant edge]

Under the "Account Center", Basic Info tab, there's a portion at the bottom titled "Manage Account". In this area there's text that reads "Close Account", and when moused over -- a CLOSE button shows up.

That said, might I ask why you wish to close your account? Just to make sure this isn't something Customer Support can assist with -- given account closure is not an instant process, and takes time.

[still raven]

like on my mobile on ios ?

[radiant edge]

On the mobile side of things, I'm not certain where this is located actually. Was refering to the Account Center in the Windows Client's launcher.

Either way, if you contact Customer Support in all cases, they should be able to assist you as well.

[still raven]

Yeah Cause i Couldn’t Find it

[still raven]

Thanks For The inFo

[radiant edge]

No problem, just to ask again -- is this technical in any way, or for instance something that involves account bindings? Since Support may be able to work that out without a direct account closure too, and this might resolve your issues faster.

[still raven]

i Actually Have Two Accounts So The Old One is Of No Use So Just Decided To Have it Deleted

[radiant edge]

Gotcha, thanks for the clarification-

[still raven]

Welcome

[real field]

kek

that's kinda better if you ask me

they've aknowledged the problem

so now they might even FIX ITTTT

you can install it from tap tap if you want

https://www.taptap.io/app/233857

Didn't work for me, but maybe it does for you

[pale mural]

[real field]

yeah me too

[zenith hawk]

Hello i need help recovering my account

[pale mural]

can you give more details about it ? like are you returnee who haven't logged for long time ?

[zenith hawk]

Yes

Havent played it for quite awhile and i got a new phone

[pale mural]

if you missed this article https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
then you do need to contact support, there was an account upgrade.
Not sure if that also impacted google login / ios login ( from your description about phone seem you started on google / ios login )

support email is : [e-mail]

[zenith hawk]

Alright thanks

[lament ravine]

anyone know how to fix the game getting stuck at 90% so I dont have to reconnect a billion times just to do my stupid dailies?

[light cradle]

So i don’t know if anyone ran into this problem but i failed pity twice and I was on hard pity. I was on the free weapon of you choice banner and pulling pine comet I should have gotten the weapon second rotation but didn’t do anyone know anything about that?

[pale mural]

should at #gameplay-help
every 80th pull is 50/50, basically you need to spam black and gold nuclues 1st to max SR.
every 1 red nucleus usage will earn you 1 flame gold, a duplicate after maxed SR will further grant you 1 flame gold, 10 if duplicate of maxed SSR.
you will need 120 flame gold to buy weapon from banner store, 120 flame gold can be achieved by 110 red nuclues usgae if you already maxed SR

[pale mural]

pc or device ?

[lament ravine]

pc

[pale mural]

#technical-help message
#technical-help message

check if you have software conflict from above links.
if clean :

• restart modem router
• use 8.8.8.8 / 1.1.1.1 as dns setting at network adapter ( google or cloudflare )
• open cmd with run as administrator and type ipconfig /flushdns
• at in game set rendered amount of other player to 7, then test at boss fight , how many more can you load before start lagging, if you want to load more player

[real junco]

What did you spend them on??

[pale mural]

#1007842564726075432 really cannot help you, never do that event

[charred wraith]

why can i not claim this? Top says "claim", bottom says "accept". doesnt work on browser nor ingame. its been like this for days now.

[gritty sun]

Hello, i haven't played TOF since the game came out and wanted to try it again, but when i try to log in with my email it says "unregistered email" even tho i have the mail comfirming that i created an account using that email. What can i do ?

[hard tinsel]

u have to spend 500 DC more

its written in the text

[hasty tide]

Why did tof still not fix the issue where u get thrown out the game every second on mobile my ipad is not old (only 1 year old from release) and it still cant run tof and even if i do get in i cant play for more then 10 seconds its so annoying

[mental fulcrum]

Good evening, can I ask what's the solution/ways for the

• Pre-set costumes not saving / "full slots" even at 0/100
• Where did the Repair Tool go in the Launcher

[frail plank]

Can someone tell me if this is a glitch or intended? I open those locked chests with my keys around the world and it takes all my keys every time I open on I had 10 keys opened one chest and lost all 10? Went and got more opened one chest and lost all my 5 other keys? This must be a glitch

[mental fulcrum]

it depends if you use the 5x 2x 1x

[frail plank]

@mental fulcrum omg for real? I must be blind I never seen that

@mental fulcrum im on ps5 and that’s not there at all for me

Maybe mines glitched

[urban heart]

How do I fix this error where the cooking pot keeps cooking even if its at 100
yesterday I never had this issue doing the hyena base quest recipies and only for the fiddlehead pie this is occuring

I guess its bcs I clicked out of the game while it was cooking?

reset mah game and it got fixed
still dunno what causes that but I got my thing

[prisma hawk]

what do yall think is faster, me waiting 30 days for acc deletion or me contacting support to unbind my social media, Gmail, and infinate pass acc thing from my acc so I can reuse the email?

[urban heart]

you can just salt emails
like add a +1 before the @ but if you wanna talk more about it either #standard-chat or #gameplay-help

That's how I rolled 58 times to get ming JIng

[pale mural]

• repair tool at launcher is below launch button.
• preset costume, not sure what keeps bugging the whole function for some users while others are just ok. Try to trigger the function with teleporting around the map or visit user crowded area. Under impression this function might require you to at least render other players in large number. ( easiest way will be following world boss hunt )

[pale mural]

what's the ipad model ? if your ipad model only feature 3 GB for RAM size.... that's the source, this game really resource hungry.

[pale mural]

contact support [e-mail]
most likely you missed about verifying your account when there was an account upgrade :
https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b

[hasty tide]

Ipad 9th generation

[pale mural]

3GB RAM, yes, you will crash a lot at larger map.
if the ipad have developer mode, maybe you can do a work around : ( IIRC it require iso 16 ? )

• enable developer mode
• at setting or developer mode menu, find an option about increase buffer size, increase it to the max ( prob 16/32 ), but make sure you have enough storage to support this.

restart device and try again. If still crashing, find more menu :

• find activity saving or keep activity, disable it
• find limit background process and change to none
• also check auto run background app and turn them off

[hasty tide]

I have ios 16 yeah

[pale mural]

there should be developer mode somewhere at setting menu. Or youtube how to open developer mode

[broken osprey]

Does the PC version of this game support Playstation controllers now and if so how would I enable that function?

[pale mural]

just plug it before running the game.
but its button customization is too limited.

[broken osprey]

I had it connected via bluetooth before starting the game and it’s still not picking it up. Only way my controller works is if I use DS4 to make it think it’s an xbox controller.

[pale mural]

Sorry, I meant if steam, plug and play, but normal launcher still need to use that DS4 application

[broken osprey]

Ahh, okay. I’ll redownload via Steam then lol

[pale mural]

before you use steam version, make sure to bind to steam 1st using the standard launcher -> top right menu -> account -> bind to steam

[broken osprey]

Will do. Also.. Does the launcher normally say the country/region is Singapore? Because… I’m in the US. I have no idea where it got that from lol

[pale mural]

wait, what ? can you provide screenshot ?

[broken osprey]

Sure. One sec

Maybe that also explains why when I logged in my username changed from Black Rabbit to Black Rabbit#6 ? Because I certainly didn't do that myself

[south magnet]

I can't get arrival at domain 9 to work I went to quest area and nothing happens

[pale mural]

Name change, that's because of server merge.
Oldest server got priority. So according to sort list from oldest to youngest, you're number 6......
But that country/region at account page does not represent server region. Not sure why it says Singapore.

[broken osprey]

I'm not sure either. I wouldn't have listed myself as being in Singapore, so not sure what happened there. I guess it's not a big deal though.

[pale mural]

#gameplay-help message how to skip to domain9, there's lvl requirement and vera main quest requirement.
Do vera main quest until sleeping at mirroria hotel and your lvls hould be 45ish.

[south magnet]

I am level 46and got to hotel

[pale mural]

then follow that video link

[south magnet]

Video didn't help the quest takes me to a different spot than in that video

I don't even know where the spot in that video is

[pale mural]

the location where you stand does not matter. You just need to open the menu, terminal -> story -> domain9.
then access quest log and click begin domain9 quest.

[south magnet]

I did all that nothing happened

[south magnet]

All that's happening is I have a quest marker to stand in the middle of a structure but nothing happens when I stand there

[pale mural]

then i don't know why you are not teleported to domain9 story......
guess you have to follow vera main quest and unlock it manually.
Could be also about character creation. Is your character crated post domain9 or before ?

[south magnet]

Post domain 9

[pale mural]

then i don't know why : /

[pale mural]

can try to make a bug report by doing step by step like the video and then post it at #1007842564726075432

[radiant edge]

Controllers need to expose an XInput interface to be supported by the standalone game-client. Whenever Playstation Controllers are Bluetooth paired [to a PC], they don't normally provide such as it looks like you've found out.

-- There's an official Sony USB Wireless Dongle for PC's (which handles the Bluetooth to joystick translation, a bit expensive), alternatively something like the "Magic-S Pro" [a third party controller dongle] would do the trick to avoid the need for special software on Windows. [to get the controller just-working in a plug and play fashion]

There's more options with wired connectivity, yet I'm assuming you're going for wireless here.

[pale mural]

block + report that user.
if the block is not working, i.e somehow your blocklist is 0/0, go change map, it should fix it.

[warm sluice]

fix what spammers/scammers -_- i have full blocklist and reports doesynt work

[warm sluice]

it not solve anything

[radiant edge]

Though we understand the frustration, please keep reports containing racial slurs in private (off of the Discord).

[warm sluice]

as I said. Nobody checks these reports and when it comes out, it is deleted.

[radiant edge]

While that may be the case, objectionable content (even if it does not come from yourself) cannot be posted on the Discord. Just as you don't wish to see it in the game, the members on here are likely to find it offensive as well.

You can of course #game-support in addition to use of the ingame report feature, and we'd definitely encourage that per the fellow you showed a screenshot of.

[warm sluice]

And these scammers have been spamming the same for who knows how long

No matter how many people report

the fact that such bots have the ability to spam about selling tanium is a technical problem

[radiant edge]

It's not an ideal situation, and we're not saying that you can't discuss such issues -- to be clear. {hence the recommendation to write support, file feedback, and so forth} Only that the rules still need to be abided by ultimately, and that we need to try not to give those people a secondary platform (amplify their voice). That racial remarks aren't allowed on here, no matter the reason.

[warm sluice]

ok

[radiant edge]

Thank you as well for looking out for your fellow players, reporting misconduct that you see, and for your understanding here [keeping the community safe]. We do appreciate it, just other channels for that contact are more appropriate and will have greater impact.

[warm sluice]

^^

[true breach]

just asking, I can't get the chapter reward, when I click on it and it is bugged since yesterday. What can I do?

[pale mural]

try to finish the other 3, if still won't allow you to complete the chapter, have to write a bug report #1007842564726075432 or email to support : [e-mail]

[true breach]

okay ty :)

[pale mural]

uhh, post it at #gameplay-help , this one is for technical problem

[forest nest]

ok sorry

[formal crow]

i think thats quantity selector gated by level maybe at lv.50 its unlock

[blazing heart]

loading stuck at 90% then kicks me out to server selection again , any fix to this ?

[gentle locust]

What should I do in this situation. I logged into the account, but I didn't find any request that needed to be canceled. Where i can find this request?

[real field]

Contact CS

And also log into the Lvl Infinite acc management site and change password etcetera, and probably the acc deletion request should be there

[sonic wedge]

question dose red nukes go gold if i dont use them before the next patch

[pale mural]

should be at #gameplay-help , but yes, flame gold will become black gold when the banner ended. No, not tomorrow patch. Banner will end at September 4th

[hoary umbra]

The little bubbles no, if you used them on somone and got the red gold, it will become black. Not if you didnt use them tho

[sonic wedge]

ty

[arctic fox]

I'm a returning player, who played on the phone and now wanted to switch to pc.
When I opened the game on my phone, I saw the LI pass login. When I last played the game the login method was different.
If I try to log to the game via this LI pass thing on my phone with my mail that I used (I'm 100% sure it's the same one), the game says "Incorrect email adress format"
When I try to log in into LI pass with the same email adress on pc via the website it works, but creates an entirely new account instead of logging me to the old one.

What am I doing wrong?

[bright pulsar]

What does that slider at the bottom with no name does exactly? I turned it on, because it gave huge performance increase, but still want to know its main purpose.

[unreal fossil]

hello guys

now im doing zek quest ok

in the quest there is a mission that order you to talk to zhong

so i walked to zhong place but when i reached i didnt find anything

and Im stuck now and i cant start another character quest

does any one have a solution for this proplem ?

@everyone

[onyx geode]

The logging red orbs rewards for the 7 day logging event they show as claimed when I click on them but are not added. That bug is convincing me of deleting the game and not playing it anymore. I'm on ps4

[serene sparrow]

Hi hi?
I just started to play the ps5 version but it's signing me in with my ps acc and is not letting me change to my email acc I used in my pc. How can I switch to my og acc in this version??

[violet surge]

The pc and playstation versions are seperate

[plucky condor]

this still happen to me also, really stressing me out
repeatedly open task manager to repeatedly login
I'm very tired

[serene sparrow]

Thx for answering!
Shoot... well I can try a new chara this time.

[copper crane]

I changed my server and made a new character if I switch back to my old server will the progress I had before still be there?

[trim maple]

Try connecting some social media to ur account or ur email (same one) in game, open settings -> upper right side, account manager.

[remote lintel]

is this thing bugged?

Glaze equipment with no Frost stats

not even Frost Resistance

by the way, thats not the only piece that I have that this has happened

[hard tinsel]

it only increases the chance to have that element in random stats

its not 100% frost stat

[remote lintel]

its not a 100%?

damn

what a scam

[arctic fox]

The problem is I don't have access to my account.
I have been logged out and can't log it. When I enter my email and password that I used before LI pass, it pops out that "Enter the correct email adress"
Tho it can't be more correct

When I try to create a LI pass account from the webstite, not a game, and enter mail I used to login before the LI pass it seams like it generates a new account

Because I have a default username there

What email should I enter?
The old one that I used previously before the pass, or a new one for the pass?

I'm so confused

[unreal valley]

zekes real weapon

[prisma hawk]

can someone explain to me what do the customer service mean by "the date of the SNS channel for the first time"

[unreal valley]

mirroria guards are working fine

[spiral quail]

How do I get the button prompts to show again? Not sure what I pressed for them to disappear.

[pale mural]

press f1

[pale mural]

yes

[pale mural]

try to change channel or revisit it again after finishing all off domain9 main quest

[pale mural]

think it is dlss for nvidia user.

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
if you are a long returnee who use old account and then missed that account upgrade notification, afraid you will need to contact support : [e-mail]
verification was needed, hope you can get your account back.

[pale mural]

usually 90% is about internet connection.

• restart modem / router
• user 8.8.8.8 / 1.1.1.1 as dns at network adapter setting
• run cmd with as administrator and then type ipconfig /flushdns
  at in game, reduce amount of rendered player into 7 or 8.
  keep increasing and test it at boss fight to figure what's the maximum possible before started to lag. ( skill not responding / cannot attack / weapon icon is wrong / etc )

[radiant edge]

In the absense of DLSS {*e.g, on non-NVidia hardware or NVidia hardware before the "RTX" series [pre 20XX] *}, it's an alternate upscaling technique, Unreal Engine's built in temporal upscaler. In jist, you're trading image quality for higher rendering performance, and that checkbox reduces the target resolution of the game. {causes rendering at a lower resolution, and then upscales the image to the desktop / display resolution}

Like everything with display settings, if you don't observe a difference in visual fidelity or if the performance gain is subjectively worth it to you-- then keep it checked. However, it's worth pointing out that upscaling (of any kind) can induce some visual artifacts, especially in certain cutscenes.

[last wadi]

hello i can't connect for a weird reason it tells me failed to load server when it s green

[shell pine]

Server Deadge : APAC

[last wadi]

yep having same issue rn

[pale mural]

either early maintenance or other oops accident.

[last wadi]

oh i just need to do my 2 dailies i hope it works before 6 am

oh maintenance is actually in 3 hours not even now

[ebon vapor]

Me too

Just gotta wait

[hasty niche]

can't connect to server neither

[ebon vapor]

The maintenance hasn't start by tomorrow

[hasty tide]

Help it always shows this when i try to log in what do i do?

Oh

Its a multiple thing i see

[hasty mesa]

me 2

[shrewd pumice]

hi guys do you know where can i get assistance regarding this error on the web event?

[pale mural]

it's bugged..... and no idea if fix will come.

[urban finch]

Maintanance another 2 hours from now on?

[pale mural]

#game-announcements there was a server issue. Maintenance should start in 15 more mins ( normal schedule ) and last for 3 hours

[urban finch]

oh ok 🙂 thank you 🙂

so i have to wait 3 more hours 😦

[pale mural]

if nothing wrong and no extended maintenance, and no late patch download

[hasty mesa]

wtf 3 hours????? wow

so there was a notice at 5:30 and they waited 3 hours to shut down servers to do fix it - wow just wow

[real junco]

No, the maintenance was a scheduled thing, the login issue is a totally separate matter

[warped trout]

Still maintenance for you guys?

[arctic fox]

Thank you very much, I'll try contacting them

[real junco]

Yep, it's been extended due to issues. Shocker

[warped trout]

[white compass]

Hi guys, i'm new here, i dl this game en ps5 and after update, serveur is down, i have a lasted version so.

so that mintenanc time or something ?

[pale mural]

should join ps discord for more info, this one is for pc, both have different publisher. they just done their maintenance

[hasty tide]

Who cares

Free dark crystals apperantly

[pale mural]

what ????

[prime raptor]

Dang didn't fix the pixel issue

[viral pilot]

Can’t create a team all my friends also cannot

[urban stratus]

Same happening with me rn

i'll try logging in tomorrow, maybe servers down ig

[viral pilot]

Server Asia pacific

[carmine hornet]

Hello i have something wrong in tower im playing on ps4 and I'm can connect the keyboard but i cant connect the mouse how i can fix it

[frank island]

Any ETA on fixing the Pixel bug?

The amount of money they make on this game looks to be insane, you'd think they would fix these issues rapidly.

[static halo]

How to fix it? I already have flame sparrow and even put it on level 30, but it says I don't have it

[frail plank]

I just did the update on ps5 and I lost one of my relics? The relic that shoots the arm is completely gone from my inventory and I can’t use it anymore? Was it removed or was this a glitch added with the update?

[real junco]

Was it a trial card by any chance? From the shop? It runs out

[trim maple]

U don't need enter email. Look under password column, there u can see social media, and there link icon. If i understood u correct. If no, u better write support on web site where write information from game account (name, lvl, without login information)

[spark urchin]

Hey y’all is there something wrong with server fate? I’m trying to enter a ruin it says server not ready

[tight flax]

I haven’t gotten any update. I emailed them again a couple days ago and response said they are still fixing it

[frank island]

Thanks, been playing on the computer and GeForce now temporarily Zzz

[pale mural]

Have to ask at ps discord, this one is for pc. Both have different publisher, maybe try restart device and relogin the psn account ?

[vapid bane]

Someone helped me in ps server its fine now I forgot to delete this

[pale mural]

Retry it again, if keep failing :

• restart modem / router
• set 8.8.8.8 or 1.1.1.1 as dns at network adapter setting ( google/cloudflare )
• open cmd with run as administrator then type ipconfig /flushdns

[pale mural]

think you need to do the flame sparrow quest.
kill zhuyan world boss, get the rare drop, it will trigger a quest which will ended up unlocking flame sparrow.

[pale mural]

have to ask at ps discord, this is for pc, both have different publisher.

[pale mural]

usually a complete logout and login again should fix the issue.
this usually happened when you crashed / disconnected and then just relaunch from launcher without re-login at launcher.

[polar thunder]

Does the game work on iPhone XR yet? Been waiting scince annablelles release

[pale mural]

TOF resource requirement is going higher, the device 3 GB RAM is not good enough for the game.
Unless you have developer mode there, you won't be able to play without crashing on larger map.

[rustic wren]

So I was finally able to save some overclock chips to get my final piece of the zeke matrices 4p set but when I picked the one I needed it gave me a piece I already have is there anyway to reverse this error so I can get the correct set I need as I spend close to 100 bucks just to get the 4 piece n now I only have 3 pieces

[radiant edge]

For any situation like this where you believe the cause was a 'bug', you'll want to #game-support and explain what happened / what you observed -- so that it can be investigated. Per the other part of the question, there's no system in the game that allows reversing matrices exchanges. [or any item exchanges for that matter in the shop]

-- That's not to say that support would not help if they could confirm it was indeed an error on their end.

[rustic wren]

I contacted them n currently waiting and so you saying I’m s.o.l and is there any way that they would just give the piece I need due to the error

[radiant edge]

If the error is on the game side, and if support is able to confirm that -- then of course they'd assist you. Anything that you can provide such as if you were streaming gameplay might help in that respect.

[rustic wren]

Ok that’s for the help

[radiant edge]

No problem, sorry that we can't do more on this end.

[ocean oar]

Why can't I send image in #standard-chat ?

[radiant edge]

You seem to be lacking the "Verified Wanderer" role. Please take another read through the #1102556344936050718 -

[ocean oar]

ok tks

[rose minnow]

I am stuck at Chapter 1-05 88%, so i could not go to Vera, Chapter 2-6 are 100% could anybody help?

[austere relic]

do you have quest to talk to claire and claire isnt spawning in hykros? Also do you have vera quest already in quest list?

[rose minnow]

Quest is in list, there is no Claire und the Quest guides me through the Portal but i can not go there 😕

[austere relic]

do you have accept button for vera in ESC -> story?

would look like this if it is there

[rose minnow]

There is no Accept Button for me

[austere relic]

then only customer support can help if you cant skip to vera questline and its that claire bug. If completing all your active side quests and aesperia quests doesnt fix it

[rose minnow]

I wrote a ticket, 3 Days and nothing happend.... All sidequests are done

[austere relic]

email or ingame ticket?

[rose minnow]

ingame

[austere relic]

for ingame ticket there is no notification if they answer it, you just have to check the support service record for you ticket constantly to see if they ask something else i think

[rose minnow]

So i have to wait, hope they fix my problem soon, i mean i paid a little money for this game and now i can´t play it 😕

[austere relic]

if the ticket goes unanswered for a while they will close it and you need to open new one

[trim wasp]

Still no fix on the game not launching on google pixel 6 and 7?

[dreamy sedge]

Not thrilled to lose so much over so little augmentation

[chrome cedar]

Hey, I used to play a lot of ToF about a year ago, I decided to reinstall the game, but now I don't know what email I used for my main account. Is there any way I can check what email is linked?

I still know the UID, because I used to send screenshots in this discord

[austere relic]

must be some different thing since i tested that on 3 different account and cancelling has no effect on stats. Also that big atk difference cant be from cancelling , most likely someone on team using neme/coco in benediction in your party and your other stats also changed so likely that you actually accepted the change in stats or got titan rare stat which doesnt give save option and that changed the ele atk augment

[chrome cedar]

I also have many receipts of purchased stuff, but the email the receipts were sent to is not the one used for the game

[austere relic]

I am guessing your augment equipment had only one ele atk stat which wasnt volt and then you uagmented it again which changed the extra augment stat from volt to frost

[austere relic]

you can contact customer support. only they can help if you have already tested all possible email, google or other possible different login methods. A lot of returning players mix google login and level infinite account since they can both use same gmail but are separate accounts

[chrome cedar]

I have tried both, but as for the level infinite account, it says there is no account linked to the email

[raven ridge]

guys, what is it ? its in my display settings.

[dreamy sedge]

@austere relic it might have been a stat boosting my atk. Thank you for responding back to me.

[chrome cedar]

I have sent an email to their customer support, does anyone know how long it usually takes them to respond?

[polar basalt]

hey has anyone ever had the problem of their account data basically getting wiped? I've been playing since launch and around like 4-5 months ago i stopped because i ran out of storage space, but recently I had enough to start playing again. When I attempted to log in with the email I used for my account in the past (and I have emails proving i've used it), it has genuinely forgot my account existed. When I tried to log in, it said my account didnt exist, but when I went to reset my password that worked for some reason. When I reset my password, i logged in only to find that my entire account was wiped and I have nothing, including purchases I made on the account. I have emailed customer support but I want to know if there's any way I can fix this myself. I don't remember my old UID so I dont know how to get that data back. I was never notified of a ban of any type (and i dont think i couldve been banned considering i never used world chat or cheats)

i guess i just dont understand how an email ive used in the past doesnt register my account anymore

i also tried going into my usual server that i played on with this account and it put me at the start of the game

[night comet]

I need help in void rift , after i collected all 3 keys it s impossible to accept because i can’t tap the right top corner of the screen ( PS5) . Do i wrong or missing something?

[worldly flare]

welp my account has fasley reported and may not be able to play cause suspenion on desktop pc

[still raven]

i Can’t Delete My Account From My ios Mobile But Can i Do That From Pc ?

[still raven]

is There An Option Available if Yes Can i See The Ss Of Where the Account Deletion Thing is

[verbal cobalt]

I keep getting "System Error. Try again." In Jade Polivian fest website and I can't get into it with my character. this is dumb as to what it's doing

[dire river]

Hi all, I keep getting the 'unable to enter chat messages, please use quick chat instead' message every time I try to use the chat function. I run the PC version and did a little research so I tried downloading it on my mobile, which didn't help at all.
Is there a way to fix this because it's really frustrating.
Thank you everyone 🙂

[hasty tide]

how do i uh

close the game

💀💀

or return to main menu

am i dumb

i dont see it ( im on ps5 )

[pale mural]

Most of the time , this is server related issue, which will get resolved on its own after 2-3 days.
Alternative/temporary solution is to bind your account to something else like google and then play using google login. Or hard reset the client by deleting content of these folder :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher\

If you delete the content, will need to find again your character at server selection and set all in game setting again.

[pale mural]

The website already turned into that when the time limit was reached. ( around 10 days after patch 3.1 arrived )
Either a mistake or something else.

[pale mural]

For pc, using basic launcher, there's an option to delete account from top right account menu -> delete.
For device, contact support : [e-mail].
If the account was bind to something multiple login method, contact support as well on how to delete from everything.

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
if you are a long returnee who use old account and then missed that account upgrade notification, afraid you will need to contact support : [e-mail]
verification was needed, hope you can get your account back.

[pale mural]

Nvidia dlss. If your gpu is amd, ignore it or turn it off if interfere with your amd performance.

[pale mural]

going to dm you something

[pale mural]

uhm, sorry, but this is pc version. Ps have its own discord. Both have different publisher.
On pc, we usually exit game via setting -> quit game.

[pale mural]

Have to ask at ps dicord, Both have different publisher.
Think you need a combination of keypress, but no idea which one.

[pale anchor]

guys do u know what is it?

[hasty tide]

thank you

[indigo viper]

is there any way to recover an old account?

I used to play the game and have no way to access it for some reason

I only know the uid and which ssr is on the account

I spent an hour making my own character and don't wanna give it up

[pale mural]

contact support : [e-mail] , not sure if uid alone is enough tough.....

[still raven]

i have opted to close my account and all that any idea how ling does it take to delete all that cause it didn’t show how long it’s Gonna Take To Delete My Data

[still raven]

And is it gonna Cause Any Problems if i Accidentally Log Back in ?

[pale mural]

If closed via basic launcher account, it will take some time, like 10 or 30 days ?
Accidental login might reset the counter.

[still raven]

i closed through the steam launcher

[obtuse granite]

The game on the Regions keeps crashing due to bots in chat dumping advertisements about selling gold and tanium, can someone send a group GM's to each region to help get rid of these bots, because they are flooding the chat and in result the server too

[zenith summit]

Anyone know how to fix problem where I can't upload my character into the lobby for me to use it next time? This happen to me after anniversary patch. Until now, it still persists. Unable to use this feature is quite a pain for someone who loves to customize their own character of multiple styles.

[hasty tide]

I m facing this issue after latest update 22 august... my loading screen gets stuck at 90%... sometimes i login in the game n when i try to teleport or join event JO etc loading screen stuck at 90%

How to solve this problem?

I m a mobile user..

[flat halo]

Hello, have problem this enter in any server (have char on server Elypium). Recive message "Server connection failed", this problem occurse only on PC. On PS5 i can play, but dont realy want start from zero after some money spendings in PC version 😢. I am from Ukraine and maybe we just region blocked, but why i can play on PS5?

[hasty tide]

Now i try to login...the login screen stuck at 90% .. but when i tried 2nd time...i login into the game but when i try to do event teleport etc the screen stuck at 90%

??

[trim wasp]

trying to use the parallel space app to clone tof so it'll work on my google pixel but its not showing up in the app. Tried uninstalling tof and reinstalling it but still doesn't show up

wiat nvm guess I had to add an app first

[warm night]

Can yall fix the climbing it's horrible

[sacred geyser]

Anyone else getting “network exception error” on ps5? Can’t enter any server

[real field]

Just do the climbing glitch, or pull for Boobilia, or the Lin infinite jump glitch, or use boots relic

[warm night]

Idk about any of that but thanks so much im gonna look into them

[agile tiger]

Hello, I still can't play the game cause it gets stuck in my Pixel a6, anyone has issues like this in Mobile?

[sand barn]

hi i cant get in to the game it loads up to 90% then it takes me back to the log in screen. ive tried clearing cache, restarted my device, reinstall it but it just didn't work. ive managed to get in the first time but my character has the default look so i restarted the game then the problem occured. can someone help? thank you

[past cliff]

god .. stuck at 90% loading screen and when it's done got kick back to login screen. wtf happen tof ?

my firework chest

[sand barn]

you got the same issue too? dam

[past cliff]

yup, since 3.1 or is it after the big region merge, i start to feel that loading time increase a fck ton lot, constantly waiting long on 90% loading.

maybe now it finally gives up

[mighty zephyr]

I am getting a server connection error on ps5, error 2141913082

[indigo viper]

Support team responded

I got no idea what server the character is on

Would someone be able to add the account to check what server it’s on or something?

Nvm managed to finally find an email that works

[old citrus]

I need to delete my account (I decided to play on another platform) but it is asking me for so much information.
What's SNS?
What is a recharge and how do I provide screenshots of it?
How am I supposed to know when I made my account? (Registration Date)

[maiden heron]

Hello i was playing tof recently and made a new clean installation of both windows same OS as i used before windows 10 pro and the game, for some reason when i launch the game it gives me a full black screen and close both in steam launcher and Hotta launcher.
all my drivers have been installed, no windows update left , i tried a lot of thing from google a few things that're pinned here but none seems to work.
weird because i used to play in my old installation but can't go back now, also i've all ready tried verify files and restart my pc a lot of times, and uninstall.
i hope some can help me out thanks.
can't link what i've all ready tried x-x

[maiden heron]

turns out i was missing a few optional tools from windows, "windows media player" and "media feature pack" ,download both and now don't get black screen anymore.
got both at the same time so don't know which one fixed it.

[hasty pine]

Anyone know if the TOF codes also work on ps4? Or are all the anniversary ones expired already

[jagged mantle]

Alguien sabe porque al intentar iniciar el juego no pasa de la pantalla de carga y únicamente me pasa a la pantalla de selección de servidor?

[dire river]

So I tried all of that including switching servers to start again and none of it helped. This problem has been persistent since I started playing a couple of months ago.

[mighty zephyr]

Hi I play on america 2 on the ps5, mhasley I am getting an error -2,141,913,082 network exception error when trying to log in. Can anyone assist?

Figured it out, that error means I am not signed into the playstation network.

[radiant edge]

Of curiosity since you mentioned that Windows Media Feature Pack, is that an EU edition of "Windows 10 / 11 - N"? And yes, the Media Feature Pack (which also inherently adds WMP to the system) installs codec functionality that the game-client assumes is present on the system.

On the bright side, there's actually a large number of games that this applies to -- not just limited to Tower of Fantasy [so you'll have solved more game freezes here in the process of getting ToF working]. It's relatively rare to see people who are on the EU's stripped down version {e.g, due to the anti-trust rulings} / opted out of the media features, yet we could probably add a pin on that.

[radiant edge]

Tower of Fantasy "Global" does not include a Playstation Client, and is an entirely different release of the game, under a different publishing agreement, with separate operations. The game-codes listed on this Discord are explicitly for the global-release.

[maiden heron]

the version was windows 10 Pro N i'm in america, not eu hope it helps

[radiant edge]

End user use of "Virtual Machines" {on customer hardware} of any kind is considered to fall under the emulation clauses outlined in Player-Conduct of the game's user-agreement [see specifically sections "c" and "h"]. You may not mention their use on here, even if Customer Support has given you personal clearance to use such tools. Discussion on the Discord has to be in line with the verbiage of the user-agreement, even if the intention is to help.

Steam-Link (remote-play) and Geforce Now are just fine to openly discuss on the Discord.

[radiant edge]

Thanks for the confirmation.

[hasty pine]

Ohhhh ok tysm

[pale mural]

email support : [e-mail]
Ask them why your chat is broken. Could be account birth date related issue or account marked as spammer.

[pale mural]

what's the device model ?

[pale mural]

pc ? android ? iphone ? what's the model or specification ?

[pale mural]

what's the device ? pc / android / iphone ?

[past cliff]

pc. asus rog gl503ge

[pale mural]

no idea on steam, not sure if simple deletion from library also delete the game account, have to ask support for that.

[pale mural]

nvm, sorry, so a laptop, with basic 8 gb ram and i7 + geforce 1050, correct ?

[radiant edge]

Removal of the game from Steam will not remove the game account that's associated. Steam Accounts behave similarly to other sign-in providers in that they're loosely associated.

That said, for safety sake you can simply "hide" the game from your library rather than full removal.

[past cliff]

16gb ram

before the big merge, it ran fine, but after the big merge, it often takes so long on 90% loading, and just recently, i got kick to login screen after waiting so long

and this sht happen right about meme drop, i wait so long for her and might not be able to play on her release if this keep happening

[radiant edge]

I'll give you a DM on this one to collect more details on that hardware. Model of the laptop describes the disk as an SSHD {Solid State Cached HDD}, is that what you're running on?

[past cliff]

my tof is on my ssd
i'm currently away from my laptop, so i can't give more detailed info. (don't rmb about it)
can provide more info in around ~8hrs later

[radiant edge]

Sounds good, no rush. I've gone ahead and shot you a DM with some more requested info.

[pale mural]

Just an alternative note, my issue ( which also similiar ) was tied to internet connection rather hardware.
Have to limit amount of rendered character and keep switching dns. Also set the game to use dx11 at launcher top right menu -> system.
Also check if you have problematic softwares like :
#technical-help message
#technical-help message

[past cliff]

okay, thanks for the help guys, gonna try it later

[radiant edge]

Indeed, loading screen stalls don't have to be hardware, they can also be more on the connection side. Essentially either the client takes too long to load, at which point the server has given up on the connection (timeout), or the connection itself just times out.

[this is with respect to being silently dropped back to the server-select on login]

[hasty tide]

Smartphone

[pale mural]

clear the game cache from setting -> app, not the game files, just cache.
If using wifi, restart the modem router so isp can give fresh ip. If the modem support internal dns setting and working ( isp is letting user set them ), use 8.8.8.8 or 1.1.1.1 ( google / cloudflare ) as dns.
if using mobile data, try to change to wifi or the other way around, from wifi to mobile data.
Go into game setting and reduce amount of rendered character to 7-8. Test the maximum by joining word boss battle for bandwith stress test.
Due to smart servants implementation, will need more bandwith if want to render more characters.

[hasty tide]

I even reinstall the game.. but the issue remain the same... whats the problem? My internet is fine n i have high end mobile...

Now i try to teleport in the game... the loading screen stuck at 90% n then after waiting few minutes sent me back to login

[pale mural]

When you can browse or play other game normally or even youtube, does not mean TOF should be the same.
I had same issue on PC and have to lower amount of rendered character to enjoy boss fight.

[hasty tide]

My game was fine since the beginning ..i m day 1 player but after recent update on 22 august... i m facing this problem

I did uninstall then reinstall the game... didnt help .. what should i do now? My amount of rendered characters already few

[pale mural]

i'm not day1, but i did experience bandwith issue starting with smart servant implementation.
just test with lowering amount of rendered character 1st

[hasty tide]

I set the rendering amount to 7 but nothing help... problem remains .sighs

[pale mural]

.... i'm out of idea.
Usually those are signs of connection problem. If it something related to device specification, then it is hard to find solution.
Maybe you can check the amount of background program running or run on auto when device started, make sure all of them are off in case they have some telemetry function which can disturb connection or burdening the system RAM usage.

[hasty tide]

The problem is on tof side... when i loging successfully into the game after many attempts..n tried to join JO, i couldnt use any weapon n then tried to exit ...the loading screen stuck at 90% n sent me back to login

[radiant edge]

That second part of the description is interesting {as observed in JO being unable to use weapons}. This tends to imply that your problem is not the device and is instead connection oriented.

-- Do you by chance have the ability to test another source of Internet?

Since you're playing on mobile, that could even be at an Internet Cafe {or anywhere with a public hotspot} just to narrow things down.

It's interesting that it started specifically with a game update, yet I've also seen this reported in the past with various updates. [where it ultimately was connection oriented]

[hasty tide]

Well connection not an issue.. i tried different internet but still the same problem

I m using broadband optical fibre 20mb/s internet here.. connection not an issue

[radiant edge]

Would be more routing than bandwidth or latency here -- it's possible that both connections tested share some overlapping gateways in their path to the game servers. There's ways to test beyond just trying other ISP's, yet unfortunately not that we can recommend due to the user-agreement.

-- Customer Support might be able to grant consent to do more.

[hasty tide]

How to contact tof Support team?

[radiant edge]

There's a ticket system built into the game and web-interface, as well as an email route to go about this. See #game-support

[old citrus]

Yo
I need to delete my account (I decided to play on the PlayStation client) but it is asking me for so much information.
What's SNS and how do I know when I bound it to my account?
What is a recharge, how do I know the time of the last three recharges, and how do I provide screenshots of it?
How am I supposed to know the registration date of my account?
(ping me or reply to this message to notify me that you've answered)

[violet elk]

Hello I haven't played ToF in like a year and I logged into my account to see my progress gone does anyone know why?

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
there was an account upgrade which require user verification.
most likely you missed it and have to contact support : [e-mail]

[violet elk]

Thank you

[violet elk]

I emailed support so I hope they can do something

[floral frigate]

Hi, how do i know which server i was playing on? I stopped this year and tried to come back.

did they reset my account

[pale mural]

after closing news and announcement windows, there's a server selection button on top of enter button. Click it and you can find your character.

[floral frigate]

i dont have any characters

[tiny wigeon]

Question since I haven't heard if the bug has been fixed yet.

I've been playing on and off every now and again, but the main reason why I kind of stopped playing ToF was because of this annoying bug where whenever you'd open the window your screen would begin glitching and tearing with bright colors.

Always annoyed me since I wanted to continue playing but that bug really ruined the experience for me. Has it been fixed yet?

[real field]

I've been playing since day 1 and never had that bug

[meager oxide]

This hapoend to me 1 year ago the only way it got fixed i deleted the game and installed it again but that was on mobile so idk on pc

[west bough]

I need someone from the support of ToF because the actual service in game is really bad (we can't answer on a request) limited at 500 letters) and are brainless... I really NEED some help with my account and they don't help me
if someone know one people who can help me pls ..

[rough plover]

on pc, is there a bug, when i am in d9 cloud summit, when i use the vermillion wings to fly up, i need to take another vermiliion wings to get to the summit, but the program becomes weird, i usually need to close the program before or after i take the 2nd wing up, else it behaves weird, keyboard commands dont get it, i need to close it manually and restart.

[warm ember]

Hello i have a problem. I have been using google login with my game and i wanted to bind my email for faster login. But every time i entered verification code it gave me an error and the binding failed. Then i tried to login manually with my email instead of google login and it started the game with a completely new character. My google login account still exists. My question is can i close the level infinite pass account to try and bind it with my google login later or will closing the level infinite account also delete the google login account?

[sharp panther]

Can someone help me, every time I start game, the loading screen which should take me to server selection turns my pc off 🤔

[boreal tundra]

Anyone having problems connecting to wormhole?

[pale mural]

that's horrible.....
what's our pc spec ? processor + gpu + ram size ?

[pale mural]

contact [e-mail] about the failure of binding process, and aske if they can help to bind your google to infinite pass.

[pale mural]

Didn't experience it. Although maybe what you experienced was lack of jetpack charge. Those wings require jetpack charge, if no charge unavailable, sometimes can become quite unresponsive after failing to use the wings.
But if that's not the cause, try to do a file repair via launcher, menu is below launch button.

[pale mural]

if that's pc ? what is your pc specification ? processor + gpu + ram size ?

[pale mural]

guess you also missed https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b.
you need to contact support : [e-mail]

[pale mural]

what's the device ? pc / ios / android ?

[ember linden]

i had an account that was made the day the game released, i try to log in and the character itself is gone.
i use gmail, had 2FA on, and used the direct login.

i don't really remember it's ID or username that well, i believe it was something like "minecraftismylike".

[pale mural]

one question, can i check all the accounts linked to a specific gmail?

Hmm, if the account was binded to playstore ( and played via device ), you should be able to check at playstore -> user profile -> manage app and device

[ember linden]

it was on the pc version, and i read somewhere about hackers "unbinding" accounts to their original gmail and then binding it to the hacker's gmail. (in reddit), don't know if i can trust it though.

i think i worded that wrong, i want to check all the characters on one gmail/account.

i don't have enough storage for the game rn, so i can't log in

[pale mural]

only read it.... but no idea if that was true or the trigger of said account upgrade.
you're not the only returnee having issue with old accounts.
can only hope support to help you : [e-mail]

hmm, if you want to test which account can work, just download the standard launcher without installing the game. It's only .... ~150 MB

[ember linden]

alright, thank you.
hoping i can recover my account (better said, character.)

[boreal tundra]

On ps4 i cannot enter wormhole. During loading screen i get kicked out and return to original place on map

[pale mural]

Uhm, afraid you will need to ask that at ps dicord. This one is for pc, both have different publisher and their own bugs....

[bronze basin]

Hey anyone know where I can find tof codes ? Some1 just linked tried to go back to thank couldn’t find and have lost the page he linked this discord confusing af any help much appreciated

[desert helm]

this is the wrong channel -- this is for in-game tech questions. you're looking for #tof-codes

hope that helps!

[bronze basin]

Thank you it does xD

[desert helm]

[sharp panther]

updated gpu drivers, windows, tried some settings etc...

[tidal hinge]

Hello

Is there a way to recover my account?

[pale mural]

Under impression that the game choose your onboard rather the amd one.
Try to disable the onboard one via device manager , restart pc and then at launcher window -> top right menu -> system -> set directx to 11.
Just in case there's a broken file somewhere, do a file repair at launcher, menu is bottom of launch button.

[pale mural]

can you tell in more detail on what happened ?

[sharp panther]

ill try it disabled rn

and game will prolly restart my pc itself 😂

[tidal hinge]

I deleted Tower of Fantasy like one years ago
And i download today but somehow I can't log in

I linked with google account

[pale mural]

unless you have faulty RAM, that should not happen.
BUT if that truly happened, find crash log at %USERPROFILE%\AppData\Local\Hotta\
then dm a mod here @radiant edge with said crash data.

[sharp panther]

ye it rred it

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
Most likely that's the reason. You will need to contact support : [e-mail]

[agile hawk]

Heyo i also deleted Tower of fantasy a year ago, and the launcher wont let me log in, neither do i know if i had it linked to anything, but i cant even log in with my level infinite pass account (which is my old tower of fantasy account), do i just contact support about this?

[pale mural]

If that was a year ago, probably the same as other user, require verification due to that account upgrade notice.
Hope support can help you with your account : [e-mail].

[agile hawk]

mm i tried installing it on my main drive it will let me log in now, i dont know why it wouldnt on my secondary drive, but its fixed haha

i just wont have alot of space

[pale mural]

🤔

[agile hawk]

so its now on my C: drive instead of D: drive

i have no idea what the difference is

[ebon owl]

I’m on ps5 and I i putted 13 codes for tower but it says code redeem fail am I doing something wrong

[heavy shuttle]

Does anyone have an exp table for tof please? (Something labelling the exp requirements for each wanderer level) ..the wiki doesn't have it :/

[floral frigate]

How di i get back my account if i dont know any of these

how am i supposed to know my UID from 10 months ago

[pale mural]

Codes at this discord only works for pc, ps has its own discord and codes. You will need to visit their discord.
Both have different publishers.

[rough plover]

kk it was the jetpack charge, didnt notice it consumed a charge on that thing at all

[ruby bolt]

I Need help. I can't normal Attack, other actions like discharge skill and normal skill, Dodge etc are fine

I'm on PS, someone know why?

[vocal portal]

Hello. Anyone know how I can get the role (doesn't seem to give such roles in the role selection) to post screenshots in the #1007842564726075432 channel? Trying to report a bug but I can't attach screenshots.

[real junco]

Read #1102556344936050718 , should be in there @vocal portal

[vocal portal]

I found it. Thanks Lari.

[real junco]

No problem ^^

[pale mural]

Should ask at ps dicord. This one is for pc, both have different publishers.
On pc, that's sign of connection problem.

[proven geyser]

Hello, I have a problem.
I'm a steam player, and right now I am doing story chapter 2.5.
The problem started when I had to get crows toolbox. I went to his place at banges dock, but when I got there, Crows NPC was missing. I used the spacerift next to the building, and when I came back he was there and gave me the tools. Then, for some reason, I was told to continue the main mission, going to vera, but when I tried to reactivate mission 2.5, in the memory folder stood „You haven't accepted any missions“ and the mission wasn't there. Ported to the closest spacerift already and also restarted the game but nothing works.

[pale mural]

I always missed the details on how to do old quest which skipped due to fast forward implementation.
#gameplay-help
IIRC you need to be at asperia, then hit T -> there should be continue asperia quest at top right quest log.
If not available, try via terminal -> missions -> memories

[proven geyser]

isn't that a technical issue?

[pale mural]

If your terminal -> mission -> memories section bugged, yes. And have to report to support.
But usually this is gameplay problem due to fast forward implementation.
How to do older storyline keep being changed : /

[proven geyser]

well its not under memories so I guess its bugged

[pale mural]

hmm, try to do vera main quest, think you need to arrive at quest where you are told to stay at mirroria inn, then can replay older storyline.
Either there's lvl requirement or vera progress requirement

[proven geyser]

wow... I guess if its that complicated to simply play the storyline in right order I'll have to watch a lets play or read through the story explanation somewhere...

[pale mural]

yeah, it was changed, back at 2.4, a player can just simply teleport to asperai and follow older quest which rendered as sub quest.
but at 3.0 it was changed, and 3.1 probably changed again. : /

[proven geyser]

Uh, I found out. For some reason the mission to repair the wind turbines is under main missions for whatever reason

sorry to bother you and thanks for the help.

[pale mural]

[solid wagon]

what does this setting do? it seems to raise my FPS

[austere relic]

if its raising fps then its probably dlss and your game setting file doesnt have dlss options properly

[ruby bolt]

Appreciate the reply, Need to check out PS discord then in future (case solved btw, It's Fiona skill being bugged but Just pressing L2 fixes It if It happens)

[hasty tide]

whats this option does?

[frank island]

Half a month now with the Pixel issue and no ETA yet? 😦

[tiny mulch]

Might sound a bit stupid but I recently came back into the game and it still crashes a lot of the time, can anyone help?

[real field]

Yeah Pixel issue still here

And still makes me mad

(as a pixel user)

(and ToF day 1 player)

[real field]

We're all praying so it gets fixed

[past cliff]

so .. i recently can get past loading time, but now it always like this everytime i finish loading. can't attack and character reset to default.

waiting for several min and it still like that. chat moving as usual, i can even chat

any fix to this solution ?

[pale mural]

@desert helm help, spammer

[pale mural]

the waiting time become longer when jumping to world boss fight ?
connection issue, need more bandwith to load more people.
Reduce the amount of rendered people.

• Restart the modem router
• set 1.1.1.1 / 8.8.8.8 as dns at network adapter setting
• open cmd with run as administrator and type ipconfig /flushdns
  test with showing 5 people, if still good slowly rising it.

[pale mural]

what's the device ? pc / android / iphone ?

[hasty tide]

how

[wintry heath]

Mmmmmmm what

[pale mural]

Nvidia Dlss, if not using nvidia, ignore it or turn it off if disturbing your fps or performance.

[wintry heath]

im using nvidia

[hasty tide]

I have a friend that's in the Philippines trying to make an account on the glades server but they don't have the NA region option, if they choose a different option can they still play on the glades server

[pale mural]

.... don't think there's a region block for player to choose region.
No, they need to choose at least other NA server to play at NA region.
Current condition is 1 region 1 interconnected server.
So if you play in glades and he is playing at polar ( another na region server ) for example, you'll be able to meet / interact / enter dungeon together.

[hasty tide]

Thank you

[wary shuttle]

Ye, sorry

[radiant edge]

Apologies for the delay, I've taken a look at your provided log and export with respect to those load-in times that you're experiencing. This probably won't help with the inability to attack as that tends to be more on the connection side of things, yet there may be multiple separate issues that you're facing in tandem.

[radiant edge]

Which graphics card are you using specifically? Since it looks like you're on older drivers there, yet raytracing options are presented -- meaning that should be DLSS capable hardware. {This is interesting}

Alternately if unknown, another way we could go about this is by collecting an msinfo export to delve a bit more into what you're running on hardware and drivers wise.

[radiant edge]

Despite that we understand the frustration here.

As stated prior, and per the user-agreement [Player Conduct, clauses {c} and {h} ]: Emulation, sandboxing, VT, {including any other / any phrasing thereof, of technologies under this umbrella} cannot be discussed, hinted at, or recommended to other players for the use of running Tower of Fantasy.

[lyric trout]

hello guys, this server keep sending messages on other server how can i stop it ?

[pale mural]

@desert helm or other mods, maybe something wrong with notification bot ?

[lyric trout]

idk how it works but it comes like this, server not even a bot 💀

if it's an dm message there's np but it is on other server sending messages

btw i dont play the game anymore

[desert helm]

it sounds like that server is following the #game-announcements channel

to remove it: server settings > integrations > channels followed

if you don’t have the perms in that server tho then you’ll have to ask whomever does it’s just a discord feature that the server owner/perm holder opted in for manually

[lyric trout]

ah yes thanks alot it was one of my friends did it, i unfollowed ❤️

[desert helm]

no problem, happy to help!

[thin stratus]

Anyone know how to fix this? 👀

I have tried reinstalling.
I have tried restarting.
Pretty sure my storage space isn’t the issue here. 😅

[uncut vector]

Hi guys, I have a problem (sorry if my english sucks) I play tof on PS4 and I play with a keyboard and a mouse, but the mouse doesn't work

Can anyone help me?

[pale mural]

No, it's the bug from the update and installation of the app.
Have to keep restarting device and retry.
Although will recommend to check your device model RAM size, this game is no longer resource friendly to ios with low RAM like 3GB with no access to developer mode.

[pale mural]

Have to ask that at ps discord, this one is for pc, both have different publisher and list of bugs.

[uncut vector]

Oh thanks !

Where can I find it?

[pale mural]

I'll dm you

[uncut vector]

Thx

[thin stratus]

iPad Pro (12.9-inch) (4th generation) has 6GB of ram so would think it would be fine. My partner is on android and having the same issue. Looking around online there has been minimal suggestions on the issue. Thank you for you input, thinking might just need to delete the game and find something else to play at this point.

[worldly flare]

steam is back will take a long time to redownload games and thing is there faster way the tof launcher

[pale mural]

is your 1st login method a steam one or infinite pass ( basic launcher ) one ?

[worldly flare]

the normal one

[worldly flare]

thorough Google service

[pale mural]

ok, you can link that to steam by using tof basic launcher without installing the game if you wish to download from steam client.
steam client don't have option to bind to google or bind from google.

but on the download issue, no idea which is faster : /
some claim steam, some claim basic launcher.... depend on region.

[worldly flare]

USA ar

[pale mural]

no idea : / you should test it yourself.

[solemn saffron]

Good day Was ToF accessible on ps4 and ps5 at the same time?

[pale mural]

yes, but if you cannot download at ps4, should ask that at ps discord. There was a solution, but forgot what, think it just need to logout or login again at psn.
pc and ps both have different publisher, so they have their own support

[solemn saffron]

I’m asking because I only made a ps5 account for the mount that was supposed to be available for purchase through the ultimate pass as the date for it on the ps5 news is August 6th - September 15th. When I go to the battle pass however there is a new battle pass instead.

[pale mural]

Not sure with that matter, should ask at ps discord.

[solemn saffron]

Aaaah I was gonna ask if there was a different discord for ps. I forgot to start off with that question 😂 thank you for the help. 🙏🏾

[kind steeple]

hello tof experts i just updated the game having come back from when lin banner was first released how do i interact with other servers? can i choose which servers i interact with?

[pale mural]

Emm, currently it is 1 region 1 interconnected server.
So as long as you and your friend is at same region, both of you can interact even if different server.
Just need to be under same region.

No cross region interaction tough or transfer.

[kind steeple]

thank you!

[hasty tide]

is there a way to remove my binds i did to my account in tower of fantasy?

[polar gull]

Can someone help me figure out y this is happening to me?

[vernal jay]

why is the game so laggy whenever i enter pvp i feel like my pc is very good and runs many similar games including stuff like genshin or fortnite and even with graphics on low its still laggy

[vernal jay]

is there anyone that can help

[radiant edge]

@hasty tide – There used to be an automated method from the Account Center to remove other login bindings that were made to a game-account. This system was removed back in 2.0 (the release of Vera) -- in order to better protect customers' game-accounts from theft, and the only method to do so now is through Customer Support.

If there’s a reason behind why you wish to remove the other bindings, such as for example if you’ve lost access to an email address or other social-media account – then under situations of this nature support would be able to assist you. -- We’d recommend that you #game-support and explain your circumstances essentially.

@polar gull – Most of the time all that’s needed to resolve “login status exception” type errors is to fully sign-out and sign back in.

e.g: Close the game client, sign out from the launcher, close the launcher completely (make sure that it’s not loaded in the system tray), re-start the launcher, sign back into your account, and then re-launch the game client.
-- If that doesn’t work or you’ve already tried that, please let us know. [there's more that can be tried]

@vernal jay – Could you describe what you mean by “laggy” here exactly? For instance, some people use ‘lag’ to describe network delay (delay in execution of skills or character movement) .. yet others may use it to depict low framerate, stutter, or choppiness of the game.

Since you mentioned having a high end PC, I’m assuming that you’re feeling something on the framerate side. Is that right?

[vernal jay]

yea framerate sorry

everytime i enter pvp it just drops and is choppy

even when everything is on low

and idk if my pc is high end it just runs good games on good fps

[radiant edge]

Specifically only in PVP, not other instanced play, the overworld, etc? Interesting -- usually this is the opposite.

I'll shoot you a DM to collect more details on that rig of yours.

Update: Ryzen 2600, 16GB RAM, Windows 10 22H2, RX560 (Polaris), Kingston SSD (boot drive), Hitachi 7200RPM HDD (game drive).
-- Stuttering and performance improved via combination of switching to DirectX 11, moving game to boot-drive {off HDD}, and enabling engine upscaler.

[vernal jay]

idk what the overworld is, and i dont mean only pvp

sorry my descriptions were very vague

whenever im traveling or stuff it isnt as choppy as when im in pvp

but i notice it more when im fighting

i dont notice it as much when im just walking around discovering stuff

}when i entered the game it said i had 94 days without playing so im not caught up with new worlds or stuff yet

[radiant edge]

By overworld, I just mean anywhere that's outside of queue'd instanced content -- if that makes sense.

[vernal jay]

oh ok

[radiant edge]

The general section of the game that you're in for exploration, as another way to put it.

[vernal jay]

kk

[ember linden]

can i recover a hacked account without remembering it's ID or most of the details? i registered since it's release and then tried to find my character (it wasn't there, progress wiped out, might've possibly been unbinded from my gmail.)

[pale mural]

Not sure if support can help with hacked account, just email them : [e-mail]

[ember linden]

i did, they told me to contact them in the in-game costumer service
can't find it

nvm i'm just blind.

[radiant edge]

Do you have access to the account that's compromised? e.g, is there someone else that's on your account {yet you're not entirely locked out}?

[ember linden]

i don't
i didn't really touch ToF for a long time

i registered in it's release, then completely left it (after doing some stuff n quests)

[radiant edge]

Anyway, if you don't have access to the game-account, which it sounds like you don't. Do you have images of your characters that might contain UID, sales history (charging ingame special currency) -- bank records, or anything else of that nature that you can provide support?

[ember linden]

unfortunately, not.

so i'm about giving up on trying to recover it, honestly.

[radiant edge]

Without details on the account {name, UID, server, timeframes}, and especially without the ability to prove ownership over it (if it's re-located), this will be difficult. If I were in your shoes I'd just elaborate that you cannot contact Customer Support "ingame" and make sure that they understand you do not have access to the account.

Provide everything that you can, and if they still cannot locate your characters at that point, there might not be much more you can do in a situation like this.

If the machine wasn't wiped, screenshots "might" still exist. They wouldn't be purged with removal of the game.

[ember linden]

if they can see the country i was in that time, would i be able to prove my ownership?

[radiant edge]

It would help, support could see where you're connecting from, and if you're still on the same Internet Provider in the same region, that's a datapoint that lines up.

Usually support would need several details to show ownership.

[ember linden]

i used a different laptop at that time, and it's broken (internet doesn't work, constantly shut-downs, etc.).

[radiant edge]

Do you still have that laptop? If you do, you could open the machine and remove the drive to get at your files.

[ember linden]

i still use the same internet provider, same region, although i don't think that'll be enough.

[ember linden]

i don't think so, i probably do but, i can't find it.

[radiant edge]

Just something to consider. If you can locate the machine, remove the drive, mount it on another PC -- you could check under "<drive letter>:\users\<username>\AppData\Local\Hotta", and see if you can dig up either logs or screenshots to recover your character name, world, and other associated details.

The system screenshot folder might also contain something if you used external tools.

[ember linden]

alright then.

[north cloak]

Suddenly getting horrible 2-6 fps past few days and game is unplayable even after restarting pc and changing all settings to low, is tof suddenly a crypto miner?

[raven cave]

I even contacted to cs and provided them with the screenshot that I lost my first copy of the Onyx Tortoise and they still haven't done anything for days

[silver flower]

Can you suggest what is the problem?
I went into the game now and on the screen I see a maximum of 14 fps, although before that everything was fine

before that, at least 70 on high was

[wraith flower]

please improve your server on DOMAIN 9 map..

always kicked to lobby on loading

[violet surge]

Hard to tell what is going on with that mich information, any other details you noticed?

[visual onyx]

WHY IS STARTUP SOUND ALWAYS SO LOUD. It cannot controlled by sound settings, what is this for joke? Should controllable@!!!@@!@#!

Every time i start game, oh gawd, the loud startup sound (when 2 logos showed) is just annoying.

it's a shame i cannot control sound level.

[hasty pine]

anyone know if the wormhole weapon replacement thing works on console

ps4*

[austere relic]

https://youtu.be/zQL9ZvWPGNM?si=8OPms6kN5AWCSMqe this video shows ps wormhole interface stuff, 2:55 has the weapon pick up when full inventory

[frank island]

Pixel issue is fixed

[tight flax]

Did they give comp?

[austere relic]

they said it will be given by 30th, 200x dc per day so im assuming 4k dc since the post said 8th - 28th

[hasty pine]

Tysm 🙏🏻

[radiant edge]

@visual onyx – Is there any chance that you can reduce the system’s peak-volume {reduce master-volume a bit}, rather than purely using the ingame audio settings?

Understandably not ideal and may require adjusting the audio-settings in some other software on the machine.

@wraith flower – Which platform are you running the game under? There’s two possible causes for ejection, one being on the hardware side [client not being ready in-time] and the other being connection oriented.

When loading issues are map-specific {in the overworld}, it’s less likely to be connection caused. If you’re on the Windows Client, I’d definitely like to collect more info on your hardware w/ an engine log.

@frank island – Thanks for confirming you’re no longer having issues without any workarounds.

@silver flower – Windows Client? If it is, close the game, then try a factory-reset by wiping the contents of the following folder:

%USERPROFILE%\AppData\Local\Hotta\*

-- On the next start of the game-client, all settings changes that you’ve made will be reverted to how they were on starting the game for the first time. See if this improves your performance.
Other thought that comes to mind is that '15 fps' is typical for the minimum GSync range of displays, if you have a GSync or Freesync display, it'd be worth experimenting with disabling any form of adaptive sync and seeing if performance improves.

@north cloak – Similar to the recommendation above, try a factory-reset for the client.

If performance is still abysmally-low afterwards, feel free to shoot me a DM, since we'll probably will need to collect more details on your hardware and take a closer look at things. {I do note what you’re trying to point out in the Task Manager}

Update: Laptop is overheating / needs maintenance {deep cleaning and re-paste} likely.

[pale mural]

Dark Crystal ×200 + Endurance Potion ×3 (per day affected)
https://www.toweroffantasy-global.com/news-detail.html?content_id=9c7811afa69f6a404fa8f34a74ae5ee9d2be

[vestal inlet]

I can't claim 3390 dc spent mission rewards on lucky wheel event

altho I can for 4500 dc one

is it bugged?

[pale mural]

never understand or even try to participate in that event.... maybe ask at #standard-chat or #gameplay-help
if others experience different thing, report it as bug.

[vestal inlet]

ok thanks

[lime basin]

hi is this a bug? i cant seem to claim my chapter 8 rewards when i already completed 8 tasks

i tried restarting my game and such but the claim button still aint showing

[pale mural]

try to do the rest, then try claiming it again.
if still cannot claim after doing the others, contact support [e-mail]

[meager dew]

Latest update on the Play Store fixed it for me, still took a little long to start though (~8 seconds)

[lime kernel]

Why can't i redeem any codes?

I get "Invalid Gift Code" every time

[hoary bear]

I getting a Login Status Exception and saw Server Network

is Lighthouse server down or just me

nvm i fixed it

[pale mural]

From #tof-codes ? That's for pc version only.
Also, many of them already expired.

[prime citrus]

Where are the places to get these?

[pale mural]

vera equipment :

• exoskeleton ( in your screenshot ) -> late game instance + repeatable research
• micro reactor ( in your screenshot ) -> late game instance + repeatable research
• eyepiece -> shards from comission spacetime store + late game instance
• combat engine -> comission spacetime store
  some bosses chest also can drop shards or complete item, check each boss description at world map
  also ask at #gameplay-help , this channel is purely for technical problem.

[prime citrus]

Ok

[hard inlet]

Hey I can’t seem to post videos in the report a bug channel

It works here tho

[pale mural]

uhm, what's the bug ? You got 1 hit by eva ? Uhm, try to use anti volt item.

[hard inlet]

No every weapon I swap to becomes Lin

[pale mural]

not sure if that one off accidents, although more test is quite a pain, since that will cost boss run crystal.
after suffering said bug, get out from the event, and re-enter.
if that still happening, it is a bug which you already reported.

[hard inlet]

Yea it happened a lot more than once, but I wasn’t sure what was going on. Lucky thing is that I’m not a big dmg dealer and my crew has enough active ppl

[pale mural]

or tied to Lin weapon, else others should also reported this.

[hard inlet]

Maybe, it could be a mobile only problem. Could be the combination of weapons, could be combination of buffs. Could be that it’s Lin because she’s the first weapon I used but if I had started with Lan it would have been Lan instead

[austere relic]

there are a lot of bugs if they swap weapons inside the crew event. if that happens wihtout changin weapons inside the event then idk waht would cause it

[silk void]

Anyone know how to fix this?
It got black screen after hotta logo, i have tried verifying, and reinstalling the game, reinstalling the windows 11, using different account, installing the game on different storage, using different gpu, turning off windows defender. And none of its working
I have check graphic driver and windows update and its said my version is up to date
Help pls

[pale mural]

what is your pc spec ? cpu + gpu + ram size ?
also if you have crash report under %USERPROFILE%\AppData\Local\Hotta\ , dm it to mod @radiant edge

depend on your gpu model, the likes of rtx 20xx series or higher will need to set directx to 12 at launcher -> top right menu -> system , otherwise will need to set to directx 11
outside that, try to hard reset your client by deleting content of these folders : ( make sure already logged out and launcher not running at background )
USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

also check these conflicting softwares :
#technical-help message
#technical-help message

[silk void]

here is my spec: i5-11400f, RX6700XT, 16GB DDR4 3200mhz
is this the file for crash report?

[pale mural]

yes, you can send them via DM to eliya.
with your spec, should set dx12 at launcher, most likely there's software conflict with other ap running at background

[silk void]

okay i would
not sure about conflict with other app at background since when i reinstall my windows 11 and only installing TOF, graphic driver, and windows update the problem still remain

[old egret]

my games keeps crashing during loading screens(when launching the game after selecting server and while teleporting) ive tried verifying the files, updating drivers and playing with antivirus turned off nothing works it always keeps crashing

[bronze kettle]

Does anyone know how to fix this

[rancid lark]

Hey I need some help

I reached the minimum but can't seem to access build mode

[tough prawn]

How do I change my channel on ps5

[pale mural]

What is your pc spec ? cpu + gpu + ram size ?
Also check conflicting softwares outside antivirus :
#technical-help message
#technical-help message

if you have crash report at folder %USERPROFILE%\AppData\Local\Hotta\, dm it to mod @radiant edge
Is this hard crash like thrown to desktop or the game simply stop loading at 90% and have to be force closed ?
Because if simply stop loading at 90%, most of the time it is the isp being unstable :

• restart modem / router
• set 8.8.8.8 / 1.1.1.1 as dns at network adapter setting ( google / cloudflare )
• open cmd with run as administrator and type ipconfig /flushdns

[pale mural]

just complete logout and relogin via the launcher will fix it.

[pale mural]

You need to do vera main quest until opening daily quest menu ( cross swords icon ).
Build menu is inside that menu -> 3rf tab -> casual ( cobalt icon )-> artificial island.

[pale mural]

This is discord for pc version. Ps have its own discord. Both have different publisher.
On pc, we simply click channel number on top of minimap to change channel.
Not sure how to do that on ps.

[hasty tide]

L1+Left Directional Button . Mind you it has a cooldown before you switch to another

[radiant edge]

Is that "white box" at the end of your video a "monitor" OSD / prompt stating signal loss? Does the machine ultimately recover, or does the display stay blank? I've also shot you a DM asking on the ini file sent from your crash-dump folder.

If that's a display signal loss, these might be TDR's {or even a failed TDR into a BSOD where you can't see the bluescreen}. Usually there'd be more dump files generated- an engine log, dmp file, and xml summary, yet not necessarily the case with hard driver crashes.

[radiant edge]

Clean install of Windows implies this might be on the hardware side. 11th gen system, DDR4. Usually would hope to see a 12th / 13th gen system with DDR5 memory in scenarios like this, since borderline memory {or an unstable OC} can cause crashes on 5000 or 6000 series AMD cards where it's not actually the graphics hardware. [<-- and this is a lot more common on DDR5 in general that the out of the box profiles are not 100% stable]

What type of RAM is installed? XMP in use? Stock voltages, or is this a 3200 kit with tightened timings?

Also would be curious what your other GPU tried was. For instance, was that a 5700 XT or something of that nature?

Update: Solved by using additional modular cable from PSU to Graphics Card. {likely was caused by how the rails are internally wired in the supply -- initially card was configured with one daisy chained 6+2 pair on a single connector}

[olive granite]

if your pc just shutsdown try installing tof from steam. had the same issue on standalone version but when after trying the steam version everything works fine

[verbal pivot]

So I just returned to the game after 10 months and when I log in I start from the beginning where is my progresse

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b
You will need to contact support : [e-mail]
Hope can get your character back.
Unless you haven't try to find your character at server list ( on top of enter server button )

[radiant edge]

10 months ago would put your leave pre-Vera, which makes the chance of account theft more possible. Whenever 2.0 (Vera) was released, the account binding system was re-worked and the ability to unbind a sign-in method (via the account center) was removed. [for account safety]

That said, the most common cause still tends to be simply being on the wrong account, or having the wrong server / region selected. Especially if you're using "Google" as your sign-in method, make sure that you're attempting login both via 'gmail' (as plain old email), and via the Google External sign-in provider (e.g, clicking on the Google Button).

If you're dead certain that the sign-in method is correct, that you're on the right server / region, and so forth -- then unfortunately you'll need Customer Support's assistance here as GespenstMkI suggested. However, since this will take time (for support to investigate) it'd be worth trying all other signins, even if you don't think you used them.

[rancid lark]

I already finished the main story

[rancid lark]

Found the build mode there thankyou

[radiant edge]

In this case their machine remained running and had to be hard powered. Supply of power to the graphics card was insufficient for impulse-load whenever kicking up from idle to high power states, resulting in the GPU dropping out -- and the system more or less hard crashing [on PCI-E disconnect]. Specifically the card was dropping, not OCP kicking in with the supply.

[hasty tide]

How to get disord nitro ? Im 8lvl alr

[pale mural]

going to ping a mod for you @desert helm

[livid valve]

Does anyone else get absurd gpu usage ONLY when opening backpack/menus?

[radiant edge]

The scene behind the inventory overlay is still present, despite being out of view. The backpack menu also does not go through upscaling and is always rendered native, even if say DLSS is active.

Higher load in menus is normal.

[livid valve]

I've noticed that nor even trying to limit fps globally works

[radiant edge]

You could use an external tool such as RTSS {part of MSI Afterburner}, your video card driver's built in frame-limiter, or vsync to set a limit. What type of framerates are you recording in menus, and how are you measuring it?

[livid valve]

No, in menus they're fine

According to nvidia' overlay

But if I use backpack on somewhere with low usage

the spike is not as big

[desert helm]

have you already had nitro on this account before? if so, you can’t claim again iirc :(

[hasty tide]

No

[desert helm]

hmm and nothing shows in your discord gift inventory?

[copper tusk]

Hello, can someone help me? I’m looking for the email address I use to log in. I have my IDU. Support gives me only robot answers 😦

[radiant edge]

Unfortunately, Moderators and the Staff on the Discord would not be able to assist you on the game side of things. You'll have to await an answer from Customer Support, though rest assured that they will eventually help you -- provided that you can supply sufficient information to prove account ownership, and to locate your character(s).

It might take a few days for support to investigate and to get around to your ticket.

[copper tusk]

Thank you for your response. Is there an email address other than [e-mail]?

[radiant edge]

The email you're using is correct. There's also an ingame contact / ticket system {as detailed in #game-support } , yet it won't necessarily help you in a situation like this one where you're seeking your account.

[copper tusk]

okay, Thank you!

[limber mesa]

Is anyone having issues with TOF loading screens in gforce now? Its a challenge every time to make the game open, once you're in its fine but the launching process is painful

[obtuse granite]

I know we all have problems in the chat with bot users using an advertising about free gold and taniums, though these are clearly scams or hackers, they primarily use Line as their login, my request is that the game its login via Line will have some scans going through there to be sure the login method there is truly safe, since most of the ads on chats started to moment it was added to the login menu of the game client on the PC and also on the executable program for the tablets and phones.

All these advertising bots are using different contact phone numbers and Line login Id's in chat all with the same message.

So i am hoping the admins, mods here and possible the developers/programmers can be sure the Line login has not been compromised. If it has, maybe find either a way to better secure it against these practitions or close the Line login option completely.

Since many of us on Europe found out it creates delay glitches in the rewards option and also causes the server to somehow overload upon entering either challenge instances or changing map areas via transmitting from lets say Vera to Domain 9.

[old egret]

my specs are: ryzen 5 4650g rtx 3060 of ram and its a full crash like the game stops loading and crashes to the desktop

[tidal torrent]

hey guys

how do i open the shop?

also how do i add friends

[old egret]

this is happening to me and im playing the game normally it either crashes during loading in or when teleporting somewhere

[limber mesa]

I need to spend 10 minutes starting the game because it crashes 2 or 3 times every time

[old egret]

same

[cinder citrus]

same thing is happening to me

[pale mural]

Do the other tasks and then try again.

Uhm, this is discord for pc. There's discord for ps, each version have different publisher and bug reports.

[pale mural]

#gameplay-help in game shop, there's shop icon ui at top of your screen. Think you need to lvl up until able to access it.

[pale mural]

that's awful, auto crashes to desktop at 90%.
Check folder %USERPROFILE%\AppData\Local\Hotta\ , there should be crash reports there under one of its subfolder. DM it to mod @radiant edge
Also check other crash report at windows event viewer -> windows logs -> application or system, match it with timestamp on when the game crashes.
Meanwhile, try to check the os integrity :

• open cmd with run as administrator
• type : dism /Online /Cleanup-image /Restorehealth
• type : sfc /scannow
• restart pc, and test the game if it still crash.

[pale mural]

Since when that cloud gaming become unstable ?
Cannot help much, never use that cloud gaming service. Afraid you need to find more help at geforce now forum since it is a cloud gaming setup and don't think it is possible to extract crash report from cloud platform.
Best recommendation is to lower all of the in game setting while maintaining 60 fps, lower the amount of rendered character to 7, that should help with loading problem.
Also, in case there's slowdown in loading due to connection issue. ( it is cloud gaming )

• restart your modem / router
• set dns at your pc networkd adapter setting to 1.1.1.1 / 8.8.8.8 ( cloudflare / google )
• run cmd with as administrator then type ipconfig/ flushdns

[radiant edge]

I'm aware that you'll be sending over those crash-dumps (as discussed in the DM's), and that'll likely give sufficient detail combined with the msinfo export requested. Yet, just incase this is a case of "Corsair iCUE" {given it causes symptoms that fit the description}-- Do you by chance have that installed on your system?

[radiant edge]

Just to make sure that you've already done so, have you already contacted Tower of Fantasy's support team {"[e-mail]"} and reported those glitches (exploits or other oddities / system behaviors) that you and other EU players have observed with Line logins?

Could you also give me a brief description [beyond the advertising bots] of the other oddities that you've seen that you believe are being abused? (this could be done over DM's in private, preferably)
-- If something is going on there we'll make sure that this reaches the appropriate parties to get addressed.

[radiant edge]

Sounds like you're facing complete instant closures of the game-client, explicitly during startup. Windows / PC client, right? Is your use on Geforce Now / streamed? -- Or are you using Geforce Now due to problems on another system?
{-- There's likely very limited that we can do if this is on Geforce Now --}

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's), would be glad to take a look here and see if we can figure out what's happening.

[raw bison]

I think I created another account on my email, can I somehow retrieve the old one?

[pale mural]

Are you sure that wasn't due to account bind ?
Example : using gmail account.
Case 1 : create infinite pass account using gmail email address as user.
Case 2 : create game account using gmail at playstore or simply pressing gmail icon at tof basic launcher

If you did like that, you will have 2 accounts.

[twilit smelt]

is login thru google on pc client have a problem?
mine has blank page on browser after proceed, and client still waiting loading

[pale mural]

No one else complaining for now..... complete logout and try again. Maybe just internet hiccup.

[radiant edge]

Anyway, per your other question. Virtualization is against the user-agreement. Specifically Player-Conduct -- section {c}, this would be regarded as "emulation".

Regardless, **no matter the method used here **-- this is a breach of the user-agreement.

[astral bolt]

so its against the rules to run it like this, right ?

[radiant edge]

Correct-

[astral bolt]

yeah, i think of it and i try it

just to se how it would work the anticheat

but in that case, its makes almost impossible to run it on linux xdd

[radiant edge]

There's an additional clause in the agreement that you may not (as a user) take any actions that would either circumvent or hamper the ability for software protections to function.

[radiant edge]

Directly, yes. Though you may always dual-boot that system with a Windows installation (on another partition) for running the game.

[astral bolt]

yeah, in my defense if that works, the game is pure installed on steam, i didnt manipulate anything about the game security

[radiant edge]

Understandable, let's continue discussion on this topic in private far as why it's a problem specifically.

[astral bolt]

ok sorry for that

i will go out for a bit

later should i show u how this works ?

[radiant edge]

We're aware how this works. Though that's appreciated and you may elaborate in DM's.

[astral bolt]

ok, ill back in 10 minutes

[near mango]

Hi, just got discord to ask which server should I pick for Australia tof console.

[pale mural]

Console ? this is for pc, ps have their own discord. Both have different publisher.
You can get better answer at ps discord, regarding population density

[copper tusk]

Hello, when recovering an account, the form does not record the capture I send. Is there another solution than this obsolete form?

[normal schooner]

I am playing on ipad using ps4 controller
While battling with the horse like green horse when you break its shield you can click on square to ride it and hit him from his back
Sadly this thing is usless since its give way less dmg than what you can do without riding him
The issue is
Square do dodge and do the riding action
So even tho i dont want to ride the boss i end up riding him and miss my timing and rotation in boundless realm
I cant turn that feature off or change the keybind

[limber mesa]

I play on Geforce Now / streamed because I don't have a gaming pc or console, I believe the issue might be Steam since the loading Screens I always get stuck on are the steam ones, I wish the game ran natively on Geforce now without Steam.

[round finch]

Maybe someone knows how to fix this issue? I have tried re-installing directx and the game, both via client from their site and steam. I have also confirmed the file is in the folder where it is supposed to be

[rough plover]

u tried repair installation?

[plucky holly]

I can't login to the game[PC] using my google account since yesterday.

[pale mural]

@twilit smelt @plucky holly somehow there are 2 of you right now....
find this folder and delete the content :
%USERPROFILE%\AppData\Roaming\tof_launcher
Then try login with your google account.
If still stuck, proceed to delete the whole tof launcher, not the one at appdata but at your game folder. ONLY the launcher, do not touch the other game files.
Then reinstall launcher from official website, then when asked about game files, just point to the old folder.

[pale mural]

download directx from microsoft : https://www.microsoft.com/en-us/download/confirmation.aspx?id=8109
Extract it into a folder then run the exe from extraction result, restart pc after finish.

[twilit smelt]

dont mind, probably browser problem... relaunch it without addon solves it

mine firefox btw, but no problem before tho

[pale mural]

ok, thank your for the extra information about google login. @plucky holly probably same thing happened on you.

[pale mural]

do you mind telling what addons you had previously ?

[twilit smelt]

lol, i cant remember

[pale mural]

ok, thank you for the information.

[plucky holly]

I fixed it now, the malwarebytes browser guard addon updated, and seemed to block the google login.

[pale mural]

[clever delta]

Hello

I am facing a huge problem with my account

I used to play since launch but I stopped after 3 months

Now i reinstalled the game but on my phone

I logged in with my account

And i was at the beginning scene

The account reset

What can i do

[austere relic]

Did you check that you selected correct server? since after re-instal it chooses random server, which might not be the one your character is on

[pale mural]

Probably your old account is not a google account, but just using your gmail email as user.
And then when you switched to phone ( android ? ), ended up using google playstore account.
This will result with 2 accounts. Logout at your phone, see if you can logged with standard infinite pass accoutn using your old gmail email as username along with your old password.

[round finch]

Yeah I did.
Both the steam version and normal version.

[round finch]

I did. No result

[rough plover]

update video driver?

[pale mural]

wut.... 🤔
not sure if this os problem rather directx :
run cmd with right click - run as administrator

• type : dism /Online /Cleanup-image /Restorehealth
• type : sfc /scannow
• reboot

[round finch]

I tried that too after seeing the same advice elsewhere

[pale mural]

Hmm, can you check the os installed at windows explorer -> this pc -> properties. Screenshot the edition.
Could be another edition which needs extra.

[pale mural]

If your os installed is just a standard win10/win11 pro /home, then this is very odd. Specially after reinstalling dx or sfc won't help.
Going to ping a mod for you @radiant edge
Specially if other game can play normally and this issue is limited to TOF only.
Could be 3rd party apps issue.

[round finch]

Yeah, I can play other games just fine

[pale mural]

Hmm, just wondering if you still get that error message when setting dx12 at TOF launcher -> top right menu -> system.
It's just some thinking, by default your system also support dx11 or dx9 stuff, just odd why reinstalling old dx redistributeable won't work.

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 IIRC this also required by the game, get the 2015 - 2022, both x86 and x64.

[round finch]

Still same issue

[pale mural]

so odd, just very odd, will need mod help in this one.
check your windows event viewer, windows logs -> application or system. Find the timestamp when the error triggered, maybe can find more details.

[round finch]

Different file now, though. But both are DirectX files

[pale mural]

problem is, both of these files should easily solved by reinstalling that old directx package, and then after rebooting system should no longer give error.
completely lost here......

[round finch]

Exactly. And both files are clearly seen in the folder

[round finch]

Thus I asked in here. I was googling and looking for an answer for hours before turning to you folks

[pale mural]

if right click -> properties on both file, is the read only being highlighted ? also check security tab, see if system and administrator have full control to the file

example

hopefully not missing that trusted installer access right.

[round finch]

Yeah, all highlighted(full control)

And Read-only is not highlighted

[real hazel]

Подскажите, пожалуйста , куда можно написать с вопросом о начислении бонусных темных кристаллов за первую покупку тания?

[pale mural]

https://toweroffantasy.fandom.com/wiki/Tanium

[round finch]

I could just play the game on PS5 instead but... my Nemesis TwT

[pale mural]

already pinged you to a mod, probably will reply via DM ping you normally here.
the mod will try to do more deeper search with your problem. will take some time, hope your issue can get solved.
will be surprising if the solution ended up so simple : /

[round finch]

Wouldn't surprise me, if the solution ended up being something very simple xD

[clever delta]

Yea thank you so much

[hasty tide]

is there a way to put my mobile account into my ps4 ?

[real junco]

Nope, standalone version 😦

[hasty tide]

oof

so i have to restart, right?

[real junco]

Yeah, sad to say

[hasty tide]

i haven't played in a while , so its okay i guess

[real junco]

Enjoy the journey!

[somber bane]

Hello uh

Everytime I try to change to my friends channel is says channel full

[real junco]

Might be exactly that. But it could also be the area you're in. Some areas have less channels than others

[somber bane]

I don't have anyone with me

[pale mural]

unless it is really reaching the hard limit, should be able to just team up and teleport to party leader ( your friend as leader ) ....

[somber bane]

How do I teleport

[pale mural]

once you're in party, see top right of the screen, there's a button to teleport to leader on top of quit team button

there 2nd from bottom

[somber bane]

Okay thank you

[teal cedar]

I just started a new game, and my game won't progress, my quest keeps saying "Enter the ruins" i've finished it like 6 times already, feels like a bug. How do I fix it?

[lucid leaf]

guys, i have a problem, i am a pc / steam player,
when i booted the game it do see my resolution of 5120x1440, but there are a few problems,

1. when i run in that full screen mode i can not scroll in menus
2. top and bottom are cropped instead being ultra wide ,
3. when i play windowed mode i can not play at 1440p because my taskbar is in the way
4. when playing windowed mode my mouse go off screen and or randomly activate mid battles

is there any fix to these problems ?

[lucid leaf]

also this keeps popping up when dome charging

[obtuse granite]

I do not know if it is helpful, but Europe Region has Server Overload messages and Connection Errors the moment you try to use the transmit option to teleport from one part of a map, to the next either via Vermillion Statue in Domain 9/Teleporter at Vera, Innars, Confounding Abyss Beacons or even Hykros/Aesperia portals. It also happens when you try and do a weekly challenge like Bygone Phantasm or Joint Operations.

So i do not know if other Regions have a similar problem, all i know this happened after the Region merge. So i hope it can be fixed soon. Because Europe server has massive lag spikes, glitchy quests/rewards drops with huge delays and even wonky combat.

And this is on both PC/Mac and Phone/Tablet

[modest geyser]

hey guys i have a problem. I am Eu-1 and unfortunately my friend is Eu-3. so the game says we can’t play together but I ask the support for help and they say that all EU servers are connected but it still don’t work

[lucid leaf]

Depents, mobile phones, pc and i beleve xbox can crossplay , ps5 not

[modest geyser]

Oh that explains a lot!

Thank you!

[lucid leaf]

I have this problem myself , i can not crossplay with ps5, but i can crossplay pc with mobiles, its wierd but ps5 have exclusives for playstation only

[modest geyser]

So one of us needs to change the server and start a new game?

[lucid leaf]

No , playstation is not crossplay able

[modest geyser]

Well that’s weird

But thanks for the help!

[lucid leaf]

Playstation can only play with playstation seervers

[modest geyser]

Wait

But my friend is PlayStation

And me too

[lucid leaf]

Then you should be able to join together if in same region

[modest geyser]

Yeah we are! Only he is EU-3 and me 1 but it still won’t work..

[lucid leaf]

Then i guess you need to be in same channel , or meet level requirements

[modest geyser]

what level is required for multiplayer?

[lucid leaf]

Just give it a try, join both same channel and see if you can play together

I dont remeber that , recently play it myself to

[modest geyser]

Well we are at the same channel and the same world but still not working

If I try to send him an friend request also you know when you have an friend on ps who plays the game too you can send an friend request

there telling me something in Chinese or Japanese

[lucid leaf]

For me it worked , i own 2 ps5’s

[modest geyser]

I can’t read it

[lucid leaf]

Use google translate on your mobile and scan it with your camera, and google translate it for you

[modest geyser]

I’ll try it

They telling: this friend is not on this server

[lucid leaf]

Tof have alot bugs for a 3-4 year of existing, even genshin impact / honkai do it better

Humm thats wierd

Well i dont know realy

[modest geyser]

It’s very weird I’m German and the game too but why is only this on Chinese or Japanese

[lucid leaf]

It isnt ?

Im dutch and default game is english

[modest geyser]

Well everything is German there but only this message is on Chinese or Japan

[lucid leaf]

And i use a us/na playstation account, my friend uses a europe psn account

Well i have not seen that though

[modest geyser]

I asked the support per mail and they say it works

I tell them twice that it doesn’t work but they still say the same thing

[lucid leaf]

Support dont even know how to fix their game…

[modest geyser]

So there isn’t anything I can do right now?

[lucid leaf]

Well honnestly i don’t know, because for me it works fine

[modest geyser]

I’ll just wait and try it every day maybe it gonna work

[lucid leaf]

I can try and add you to see if it works

[modest geyser]

Oh yea that would be great

[lucid leaf]

Give id and i try

Or name

[modest geyser]

Also UId: is 200200146736

[lucid leaf]

Name ?

Uid dont seems to work here

[modest geyser]

Name is Twixie

Im Level 30

[lucid leaf]

I found a twixie at lv 23

Probaly not you

[modest geyser]

Also I could send an picture to proof

[lucid leaf]

I beleve you lol

I just said i found a twixie at lv 23

[modest geyser]

Can you give me you’re name? Maybe I’ll try it out

[lucid leaf]

Hanyuu

[modest geyser]

Nope.. still no one found

[lucid leaf]

I see well i am on eu4 was worth a try

[modest geyser]

My god this really makes me sad

I think there is no other way to move servers I guess

Anyways thanks for your help!

[sonic storm]

why is the game not picking up my voice when i send voice notes, every other game does including medal, and when i press hear or try to listen to it theres nothing

and it also makes my sound 0 after i send a voice note

actually it does pick up but when i try to listen to it it starts playing 5 secs after i trigger it

i sent a vn in my crew and he said "it says server file error"

[keen junco]

Hi I need help I can’t login

[vernal dove]

Is it only me? My character looks dumb while the camera angle goes from down to up

[sonic storm]

ugly

[lucid leaf]

No

Its a bug,

[gilded idol]

Somehow I can't get into Wormhole, it just sends me into a second loading screen back into open world. Is there any fix to this?

[gilded idol]

I think I get "forced" disconnection as I load into the mode, I sometimes see the title screen when attempting

[weary night]

how i find out what my account name and is with just my uid

[sonic storm]

why wont the game pick up my VOICEEEE

[willow pond]

which server has lowest ping for australians?

and can ps5 players play with pc players?

[real junco]

No, sadly

[real junco]

Any in APAC should work, it's what I'm in

[clear hornet]

Guys how to unbind email and bind another email on mobile??

[clear hornet]

Nvm i goy it

[viscid crescent]

Does anyone else have heating issues when playing on ps4?

Ive been trying to play but my ps4 just tells me that its too hot

[chilly quartz]

I have a quick question. If u have an account bond to your steam. how would i go unbinding that account from steam ?

[radiant edge]

Looks like the library at the listed path {X3DAudio1_7.dll} is either the wrong “architecture”, or it’s actually corrupted. It doesn’t sound from your messages like you’ve placed the file in that path manually, yet if you did -- then it’s probably the 32bit version instead of the 64bit.

-- For inspection, could you send me a copy of that file from your system32\ folder? (over DM’s) We'll go from there.

[radiant edge]

There is no automated method to unbind an account, you'll need to #game-support and explain your circumstances / why the binding needs to be removed.

[chilly quartz]

Ty for the quick help. i will try that.

[radiant edge]

But yes, for instance if you've accidentally signed in on Steam, which created a new game-account-- rather than directly asking for an unbinding, let them know the full story of what you're trying to do. Especially if that account has to be removed [from a security vantage], such as if you've lost access to it.

[round finch]

I will take a look. Not at the PC at the moment so I will get back to you in a bit

[radiant edge]

Sure, no worries. Whenever you can.

[round finch]

Also thank you for taking the time to check my issue. It's been very, very frustrating

[radiant edge]

Most of the people that I've seen with errors like this thus far went to various websites and downloaded files manually that the game needed. Not saying that's what happened here, yet generally a good idea to avoid doing that. The Microsoft runtime installers typically won't replace files if they already exist. {which perpetuates the situation afterwards}

Or rather, as long as the signature and version match -- the files are left alone when runtimes are installed.

[round finch]

I have not downloaded any .dll files or otherwise from any sites. Only using the downloadable found on Microsoft's site.

[radiant edge]

Interesting, we'll see then. Might be a case of OS corruption.

[chilly quartz]

If i just link my twitter i could just log in from that bind right ?

[radiant edge]

The Steam Client is able to log in via other sign-in providers, yes.

The only thing that you really lose is the convenience of being automatically / quickly logged in via the Steam button.

[chilly quartz]

so just one of these would be fine ?

[radiant edge]

Should function, yes.

[chilly quartz]

Cool Thank u C:

[radiant edge]

For instance, I've used Google sign-in personally from the Steam Client in terms of testing.

[chilly quartz]

but there won't be any problem if the email is diffrent from what i use on steam yes ?

since i am using a diffrent email there

[radiant edge]

There should be no problem in that respect. Accounts are linked loosely to sign-in methods, and it's possible to use a different account with Steam bound to a game-account already.

Nevertheless, I'd still suggest reaching out to support to see if they can help you properly bind your Steam login too. [this would be required for Steam Wallet purchases]

[chilly quartz]

will do

[night merlin]

Hello

I need help

[radiant edge]

With what specifically?

Ah, Epic Games account and signing out.

[night merlin]

How did you know

[radiant edge]

This is misleading (with the Epic launcher), you're actually not able to sign out of your account on that rendition of the game.

[radiant edge]

Searched your messages.

[night merlin]

Lol

Okay so I deleted the account that was created by epic

[radiant edge]

In order to use Tower of Fantasy on the Epic version of the game, you'll need to "first" bind your game-account to your Epic Account.

[night merlin]

That's the thing

How do I bind my account with epic

I can't open the launcher from outside the epic store

[radiant edge]

How did you play the game in the past? Essentially you can sign into the game via whatever prior installation of the launcher you used.

Then from the Account Center after loging in, make a binding to your Epic account.

After that, you could switch over to the EGS launcher.

Since you only need the launcher (and not the game), if you don't have the old installation anymore -- {this can be acquired quickly}

[night merlin]

So download the launcher from the official site ?

[radiant edge]

Yep, that'd be an easy route here.

[night merlin]

Okay thanks let me try that

[topaz topaz]

Yo is it just me or can no one else open bygone phantasm

[austere relic]

all regions are struggling at 00:00 server time for the last 2 weeks

[topaz topaz]

I see

[austere relic]

crew event stops loading, bygone doesnt work and some other instances also stop working

[topaz topaz]

Oh well

Hopefully it gets resolved soon

[austere relic]

should fix at like 00:15-00:30 if its the same thing again

[vague geyser]

Hey guys, I can’t log in. Anyone else struggling ?

[coarse shadow]

is the mission "Wandering Servant" bugged?

[weary night]

How I login to my main account cuz I haven’t played for a while and my account logged out but I do know my uid I just don’t remember which email I used

[weary night]

?

[sonic storm]

PLEASEEE i need help why wont the game let me hear my own voice notes or even register it? and when other people try to hear them it says server file error

every other game or app my mic is registered

well its not rlly a mic i just connect my cabled earphones to my ps4 and it kinda works fine its recognized by everything

but tof wont

actually i think it does cuz it tries to make out some words in english even though my vns are in spanish but i still cant hear them or other people cant hear them

[copper gyro]

how do you redeem the codes?

I kept getting invalid code or redemption center is down

[obtuse granite]

Xbox ToF? Checked my Store on Xbox and no result on ToF.

[weary night]

Is there a uid search

[obtuse granite]

Care to elaborate? Server is green connection issues.

Aimanium - Europe

Also in-game more glitches and the same message.

[lucid leaf]

Humm i havnt checked that but i assumed that xbox had it to because pc and xbox is Microsoft

[weary night]

can anyone can help me find my account

[sullen tusk]

Salut vous savez où est-ce qu’on peut entrer les code

[ornate musk]

how to buy bp on pc?

i click on collectors and nothing pops up

[mint timber]

Do these get converted to regular red nucleus

After banner is gone or do I need to use them on the banner before it ends

[pale mural]

No, it won't converted back into regular.
Recommend to use it, no idea if it still usable at zeke re-run banner.

[pale mural]

pc ?

• restart modem/router
• set 1.1.1.1 or 8.8.8.8 ( cloudflare / google ) as dns at network adapter setting
• open cmd with run as administrator then type ipconfig /flushdns

[bold pebble]

Quick question: I have the Aida Pioneer title in game. Is that similar or equalvant to the Content Creator role on discord?

[pale mural]

from #tof-codes ? Most of them already expired. Plus they are pc version , ps one. You need to go to ps discord to find codes for ps.

[copper gyro]

I'm using mobile atm, do i need to log in to pc to redeem them?

[pale mural]

Mobile and pc is under same publisher. So if those codes haven't expired, they should work.
PS is different publisher.

[copper gyro]

Oh i see

I guess it's expired then, thank you

[weary night]

Anyone know how to recover a account

[pale mural]

contact : [e-mail]
but without remembering your own email, that will be hard.
Can try with forgot password option with every email you have, but if that won't work and you actually played via other login method. Then no idea

[magic beacon]

I tried to find a solution for this error but couldn't find. Can any one help me out?

[sand pond]

Hello people
I recently returned to the game but it won't let me enter, I get the message login exception, closing game
I have tried the solutions that support has proposed but I still get the message. If anyone knows a possible solution I would appreciate it. Thank you

[summer island]

Can't complete quest to take a picture inside history museum. All menus locked. Pressing l1 and options buttons does nothing. On ps4

[unreal valley]

Does anyone also experience memory leak only in oasis club?

after reaching 6GB I experience some drops and lags

only in oasis club

I just found 2 other players with same experience. I had back in the days general issues (like most of all) but this got fixed after Direct 11/12 update

[sly karma]

a doubt how do i reset the game graphics settings?

[surreal wyvern]

any1 know how to change resolution of TOF? on the windows version. trying to increase fps on laptop

[weary patrol]

i need help that i'm stuck at loading screen

Fatal error: [File:Unknown] [Line: 671]
Result failed
at G:/tencent_stable_wai/Engine/Source/Runtime/D3D12RHI/Private/D3D12Viewport.cpp:678
with error DXGI_ERROR_INVALID_CALL

0x00007ffc11bacf19 KERNELBASE.dll!UnknownFunction []
0x00007ff7a90ae196 QRSL.exe!UnknownFunction []
0x00007ff7a90b06d6 QRSL.exe!UnknownFunction []
0x00007ff7a9060cdd QRSL.exe!UnknownFunction []
0x00007ff7a95a65c9 QRSL.exe!UnknownFunction []
0x00007ff7a959be83 QRSL.exe!UnknownFunction []
0x00007ff7a95a0c9e QRSL.exe!UnknownFunction []
0x00007ff7aa0375eb QRSL.exe!UnknownFunction []
0x00007ff7aa037beb QRSL.exe!UnknownFunction []
0x00007ff7a8f67a8b QRSL.exe!UnknownFunction []
0x00007ff7aa077fa0 QRSL.exe!UnknownFunction []
0x00007ff7a90b786b QRSL.exe!UnknownFunction []
0x00007ff7a90b5001 QRSL.exe!UnknownFunction []
0x00007ffc14127614 KERNEL32.DLL!UnknownFunction []
0x00007ffc142626b1 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

@fast mist

[fast mist]

looks like still a runtime which is messed up on the launcher

switch back to 11?

[weary patrol]

i did

both direct X 11 and 12 are both crashing

still stuck on loading screen

i can't even log in

[radiant edge]

@sly karma – Wiping out the contents of “%USERPROFILE%\AppData\Local\Hotta\” will factory reset the client, including any graphics settings that you may have changed.

@surreal wyvern – If you mean in fullscreen mode, the client uses whatever your Windows desktop res is set at. If you lower the desktop res before launching the game, you’ll in effect also reduce the game’s resolution.

If you’re on a laptop with an Nvidia RTX Graphics Card, you could also use DLSS to achieve similar performance gains.
In the absence of DLSS (Kepler, Pascal, etc) there’ll be an ”unnamed” checkbox where the DLSS settings would otherwise be. This won’t look as good as DLSS, and the ingame UI doesn’t provide more than just a toggle controls wise – yet this checkbox toggles UE4’s built in upscaling / drops the target render resolution.

@weary patrol – Started abruptly? Do you recall if this happened immediately following either a game update or a driver update?

[weary patrol]

yes

i only reformat my windows 10 however my tof game couldn't load anymore

it stucks at loading screen and crashes

[radiant edge]

Ah, I was about to link you to this pin on doing a driver shader-cache flush. If the game has never ran following a format, this is different--

I'll shoot you a DM, likely will need to gather more on your hardware. If the game ran before the OS reinstall and won't run after, it's probably just a driver issue.

[weary patrol]

Ah i don't see graphics tab

[radiant edge]

Radeon Pro, interesting. Any reason that you're running the Pro {Enterprise / non gaming} drivers explicitly?

Either way, now you've definitely got me curious what's on there. I did shoot you a DM requesting an msinfo export.

Update: Resolved with combination of driver-cleaning / switching back to Consumer {Adrenaline} drivers and a game factory-reset.

[surreal wyvern]

ty

[radiant edge]

Just a question of curiosity, yet have you touched engine.ini or performed any 'tweaks' to the game's config files? I've not personally witnessed leakage there, yet most of the time leaks tend to be caused by either third-party tools injected into the game {usermode hooks from AV's, D3D overlays, and so on} or tinkering with the settings.

It's interesting that it's only for the Oasis Club, yet I've seen similarly people report only leaking when fighting the monkey boss in Domain 9, or only leaking when in the dimension rifts in Vera, and so on. {where the symptoms clear up after a settings factory reset}

[sly karma]

@radiant edge thanks!

[night merlin]

hello

i logged into my old account but the progress was gone restarted

my old character isn't there

was it wiped ?

[pale mural]

before hitting enter game, there's a server name on top of enter button.
click, it should show where is your old character.

[night merlin]

yeah its not there

this is what i see now

this is what used to be

[pale mural]

what was the login method ? standard TOF launcher ?

[night merlin]

Epic games

But I linked it before logging in

[pale mural]

epic games are recent.
the older one before that is standard TOF launcher ?
if yes and that standard TOF launcher haven't login during account upgrade, https://www.toweroffantasy-global.com/news-detail.html?content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a
most likely will need to contact support : [e-mail]

[night merlin]

Okay

[pale mural]

This link is from TOF standard launcher to epic, correct ? Because Epic cannot link into, but linked into by the other.

[night merlin]

Yes

[pale mural]

Yeah, most likely the older account was supposed to do steps from that account upgrade notification before linking to epic. Hope you can get your character back.

[pale mural]

Close game, logout from launcher, close launcher.
Then just simply login again.

[pale mural]

from #tof-codes ? Those are for pc, if ps, you need to join their discord for codes. Both have different publisher and codes.

[pale mural]

https://www.reddit.com/r/TowerofFantasy/comments/169nsxg/this_quest_is_impossible_to_progress_on/

[humble thistle]

So I finished chapter 6 and next mission is "go to vera" but Claire isn't there at hykros..I don't know how to get her because I have no other missions. Then when I checked the missions it says I didn't complete chapter 1 mission 5.... like what?? I can't move on help???

[pale mural]

you're a returnee ?
and when you quit you haven't reach vera ?
there was a fast forward story implemented for new players.
due to that, many returnee who haven't reach vera mostly get bugged at go to vera quest.
if that happened, either restart or wait support help : [e-mail]

[humble thistle]

Yeah I am haven played in a while

Okay ty

[pale mural]

Sadly, have to restart or wait for support to help you. Only those two are 'best' solution.

[humble thistle]

Sigh I can't believe it

I'm lv 82 and I feel so stressed

[formal crow]

by any chance do u happen has ongoing cetus island quest?