technical-help

[soft fulcrum]

it took 3 hours to update the first time

[dawn beacon]

tbh I don't think it will fix it cause it seems it's a server problem

[shell barn]

same issue here

dont think its on our end, since it happens literally every morning for me but after work it is working fine

[soft fulcrum]

dude ☹️☹️

[dawn beacon]

It worked! I just managed to login. Here's what I did:
I basically play on pc and phone. On PC I usually connect from using Steam but i'm also binded to Apple. I tried to login from Apple instead of Steam and it worked. I don't know if it helped or if they just fixed at the same time I changed my login option but maybe you should try to use a different login method if you can
cc: @shell barn

just try now and see if they fixed, if not try to change your login option

[soft fulcrum]

thank you!

[shell barn]

i'll try that too thanks man

[dawn beacon]

[worn sorrel]

new Playstation player here and I have a quest that says I need to do joint of operations and to do that I have to go to the adventure tab and its not showing up

it's simply not there and idk why

[sly wren]

That's weird, maybe a bug because 2-3 hours before I did not have this

[ebon vapor]

I'm getting that too

[lapis acorn]

are they throwing their game???

everything is getting so bad after update

[fickle mountain]

Any chance there gonna do something about the servers?

[fickle mountain]

Like actually fix them at all

[worn sorrel]

@last hinge the only quests I habe

have

[last hinge]

Main Line

[worn sorrel]

there's nothing in main line

I have no main line quests

[fickle mountain]

So no answer?

[worn sorrel]

idk

[fickle mountain]

Are my messages delayed

[worn sorrel]

no

[fickle mountain]

So there not gonna do anything?

[last hinge]

Weird why don't have the vera skip

[worn sorrel]

idk

but I can't progress

[undone inlet]

is there any issue on asia pacific server? i cant login?

[last hinge]

Go to Terminal -> Story -> check if there's an accept button on the image of Vera

[fickle mountain]

Same here

[lapis acorn]

same

[undone inlet]

i tried other region i can able to login.

[ebon vapor]

Maybe

[fickle mountain]

Welp I can’t play at all till they figure this out

[west lodge]

some people are able to login after trying multiple times.. but no luck for me

[ebon vapor]

Me too

I'm getting the same thing

[fickle mountain]

Ugh

Why now

Out of all times

They better do something abt this quick tbh

[west lodge]

ya bad weekend morning start

[undone inlet]

i emailedthe support team earlier to get feedback

[ebon vapor]

Yeah I agree

[fickle mountain]

It’s such a bad timing

[ebon vapor]

I try turning off my phone plus the Internet but nothing works so I had to be a server connection problem

[fickle mountain]

I only play tof with my dad

[ebon vapor]

I'm a moible user it's hard but oh well

[fickle mountain]

He’s gonna be so disappointed

[undone inlet]

hmm maybe i wait if theres a feedback comes from support team. then 🥺

[ebon vapor]

I bet

[exotic mason]

The gray things aren’t spawning how do I fix this because I’ve tried restarting the quest non stop but only 2 spawn. Every time.

[worn sorrel]

no I claimed literally everything in there

notning

[topaz topaz]

Hey i keep getting disconnected from the server even though my wi fi works just fine what do i do?

[last hinge]

What claim?

[worn sorrel]

everything I could claim in there I already claimed

[last hinge]

Uh no you don't need to click the pictures themselves... can you take a screenshot of your Terminal -> Story? Don't click the pictures

[topaz topaz]

Ah i guess other people also ran into this problem in the asia pacific server…

I just scrolled up a little and saw

[ebon vapor]

It was working fine until when I left and went back in the app It took me back to the login, but when I tried getting in, it says disconnected from server

[gloomy flicker]

I cant progress to vera,the quest dont show up,chapter1-05 is shown incomplete tho i technically cleared it,no quest in mainline or memories

[last hinge]

I just tried on my forgotten alt, this is the quest I was talking about "End of the Day"

[last hinge]

This is the accept button I was talking about

[surreal valley]

I have that too

[fickle fiber]

Guys any idea how can i unbind (change) the email from the game ?

[ebon vapor]

If you're going to do that, you have to choose another server and start over again to the beginning I would say you have to be patient I'm already putting #SaveAPAC

[pale mural]

are you a returner who never reached vera when you stopped playing ?
either restart or ask support for help : [e-mail]
your character is bugged due to fast forward story they implemented a while ago. ( and keep being changed )

[pale mural]

ask support help to unbind account or changing main login email account : [e-mail]

[pale mural]

try with change channel, usually broken interaction can be solved by simply change channel

[pale mural]

you need to ask at ps discord. This one is for pc, both have different publisher.

[worn sorrel]

I got the issue fixed

[pale mural]

Hmm... if on pc, check the launcher top right menu -> account. See if there remove news offer.
If on device, check in game setting -> compliance.

if you're a returnee who did not reach vera by the time you stopped playing, either restart or contact support to help with quest 'go to vera'
[e-mail] for support.
there was a fast forward implementation, and seem that bugged any old player who returned and haven't reach vera.

there was an account upgrade.
if you haven't logged during that time, afraid need to ask support for help : [e-mail]

ask at ps discord, this one is for pc, both have different publisher ans server.

[rotund sage]

launcher doesnt give me anything that im looking for

only username, email and account binding

[pale mural]

if on pc, logout and close launcher, then find these folders and delete their content :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ < -- if using steam

Open the launcher -> go to top right menu -> system -> use correct directx depend on your gpu. Stuff like rtx 30xx should use dx12.
Load into game and reduce amount of rendered character into 7 ( enough for raid ).
Depend on how large is your internet bandwith, can go beyond 7.

from android with google play store login ? go in game setting -> compliance, there should be bind to infinite pass

Test that web event with vpn, if using free vpn or proxy, change your password to prevent account theft.

[pale mural]

I tried the official website as well.... no result : /
either contact support or have to mark them as spam : [e-mail]

[nimble galleon]

i started playing on my mobile device, and i linked the account to my apple id. how do i login to my account using my apple id on PC? i have tried logging in to my account on the game menu, but it kept making a new account instead. how can i login to my actual account?

[pale mural]

is the pc using basic launcher ? not steam or epic ?
if yes, there should be apple icon when opening launcher. ( almost below part of the launcher )

[nimble galleon]

its using steam

[pale mural]

cannot : / need basic launcher.
steam will only login using steam account.... and you ended with 2 accounts. Your apple + steam.

[nimble galleon]

so i need to delete it off of steam and download the launcher?

[pale mural]

Not sure if that can be fixed without deleting steam :
You already have infinite pass to apple.
Now you need infinite pass to steam, install basic launcher, when asked to install game files, refuse it.
At basic launcher menu -> top right menu -> account -> bind to steam, see if that overwrite the new account you used for steam.

If that fail.... yeah, either reinstall the game with basic launcher or contact support to bind the account to steam : [e-mail]

Is that for APAC server ?

kek, broken login method ._. , use twitter for now ( is that safe ? ) until line become ok again

suggest, bind to infinite pass and use that instead.... pretty much the most stable, for now.

no, wait, what platform are you using currently ?

if android = google playstore, correct ?
use in game setting -> compliance menu

[marsh vine]

No
I was just playing normaly a few months ago and now wanted to go back but yea it didnt allow me to enter server again
its from saeri btw

[pale mural]

in game setting should be selectable before hitting enter server

I truly hate this condition

owh ? restart wifi / change to mobile data ?

owh

brain exploded .... too many random factors here

still, i wish they can make the whole process easier or do able via their main website.....

[weak fiber]

Hey! I got some questions for the TOF ps release, can anyone help?

[humble birch]

Hmm there is a discord server for PS

[weak fiber]

Oh I didn’t know can I get the link?

[fickle nimbus]

Why tof support Is so long to wait?

[gloomy flicker]

yess i am a returner and i never went to vera before ty

[stray python]

how can i transform my tof account from pc to ps4?can i even do that?

[gloomy flicker]

Why am i not getting the icon to access challenges and bounty and etc etc

[pale mural]

Hold on, can you go to vera ? finishing the quest go to vera ? If yes, you survive the bug, and about that daily mission, do vera main mission. New way to unlock dailies are by doing vera main mission

[gloomy flicker]

i cant go to vera so i started a new account
then now i am not getting the icon for joint ops,challenges ,bygnphntsm that icon on the topright tab is missing (on new acc)

[pale mural]

yeah to unlock those dailies and instance, need to follow the fast foward story and do vera main quest.
Once arrived at mirroria end of the day quest, i think, you'll unlock dailies and those instance

[gloomy flicker]

ooh okie alr tysm

[solid wagon]

so I had a name on Observer that I tried transfering to my character on Nirvana but I can't seem to change to said name, is there a grace period or something? because when I try to search for that name, no one appears to show up unless they snatched it during my process of transfering.

[fossil gull]

If anyone gets a black screen and then it closes again instantly after starting up the game, a temporary fix is to reinstall your graphic card drivers. Hope Hotta has a permanent solution soon

[solid wagon]

my game also keeps crashing for some reason, I think it has to do with too much memory or something? it's kinda hard to identify

[pale mural]

pc or device ? if pc, can you write your pc specification ? if device, what's the model ?

[verbal wolf]

Weirdly fixed my own crashing issue that had for months on my ipad by playing game on my iphone and changing map

Or atleast it were oki last night

[pale mural]

No idea if the game performance will keep degrading on iphone, should prepare another platform if want to keep playing.
If the dev fix iphone performance tough, that will be nice news.

[verbal wolf]

probably, tried on ipad afterwards and seemed oki on there too

[pale mural]

that's good to hear.

[verbal wolf]

Was gonna play on ps5, but no criss cross apple sauce play

[solid wagon]

PC, how do I get my specifications? (Windows)

[pale mural]

gpu from device manager -> display adapter section
the rest from windows explorer -> right click at this pc -> properties

[solid wagon]

device manager...

uhh

where

[pale mural]

windows search bar -> type device manager

[subtle cliff]

How do I make the UI fit my tv screen cause some of the UI and Map is blocked and can not see?

[solid wagon]

ok so I got all the info, what do you need specifically

[pale mural]

Hmm, if the setting UI access able, try to change display to windowed mode.
Else you need to change desktop size.
Not sure if you will need to tamper further via geforce / amd control panel

[pale mural]

GPU / Processor / installed RAM size/ windows edition

[subtle cliff]

I’m on ps4

[pale mural]

Uhh, ok, need to ask that ps dicord. This one is for pc, different publisher : / and yeah, no idea about ps

[subtle cliff]

Oh ok

[solid wagon]

how do I check my windows version? p.sure i'm on 10 but I'd like to double check

[pale mural]

windows explorer -> right click at this pc -> properties, bottom part. upper part is for processor and RAM size

[solid wagon]

and GPU?

[pale mural]

device manager -> display adapter section

[solid wagon]

GPU: Radeon RX 570 Series
Processor 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz 2.59 GHz
Installed RAM 8.00gb
Version Windows 10

[subtle cliff]

Where’s the ps discord?

[hasty tide]

I can’t send Pictures

[pale mural]

Can be bottle necked due to RAM size, specially if you have lots of application running at background.
For now, find these folders and delete their content :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ < -- if using steam

Then at launcher screen, go to top right menu -> system -> set directx to directx 11
Then play the game , you will need to find your server again and set in game setting again.

If still crashing, return back here, you'll need to enlarge virtual memory size.

[pale mural]

i'll dm you

[pale mural]

#1102556344936050718 english version

[solid wagon]

EVERYTHING in those folders?

[solid wagon]

wait what do you mean "find your server again"?.. that's not gonna reset all my progress is it?

[pale mural]

No, not reset.
when starting the game, if you already playing, you'll only need to hit enter and no need to select server.
after client hard reset, you need to find your character again at server selection because you'll be presented with different default server.

and yes, clear out everything under those folders

[hardy pelican]

hello everyone 😄
i just got a question fr quick. can i play tof with intel i5 3rd generation. a gtx 1050 and 8 gb's of ram?

[solid wagon]

@pale mural mind I ask how or why switching to this specific DirectX helps?

but anyway I did everything, I'll come back if my game continues to crash on a consecutive pace

thankyou for now

(woah, something feels different about my game in a good way)

[subtle cliff]

Ok

[pale mural]

hope it stays that way, lower the amount of rendered player to 7 to prevent lag glitch which can crash your system

[pale mural]

• will need to set dx11 at launcher setting.
• reduce amount of software running at background .
• enlarge virtual memory if still crashing a lot.

[solid wagon]

it def. wasn't the players, I've had it set to 20 since I started

[pale mural]

and not lagging at boss fight ? Nice bandwith....

[solid wagon]

btw what's aiming gyro? is it that weird sway with your camera when turning it in certain ways? all ik is it makes my sensitivity feel a tad smoother

[pale mural]

my thought is also about sensitivity.
I didn't play characters who need aiming headshot for extra damage.... so maybe they can give better opinion. ( tsubasa / annabelle )

[hasty tide]

@pale mural I need help with deleteing my account, I am following the instruction but yet nothing is happening

[pale mural]

What is your login method ?
if infinite pass , just use launcher -> top right menu -> account -> close. IIRC will need 30 days to really gone.

[granite steppe]

Any news on Pixel issue? 🥹

[pale mural]

a user emailed support and get response that the issue is being looked, but no clear timeline yet.
also going to dm you something

[pastel girder]

How do you leave a team?

[pale mural]

crew or just party ? if party, use top right menu ( which show party member ) and click at most bottom icon.
if the party menu is not being shown, click on the flag icon

[pastel girder]

I’m on ps4 and I’m trying to get onto story mode but it tells me I need to quit the team.

[pale mural]

that will means party.
either you were accidentally joining a party or accidentally creating one.
since this is pc discord, if you don't know which button to get out from party, you have to ask at ps discord : /
sorry, different publisher.

[hasty tide]

im pc and my friend is ps4 can we play together ?

[pale mural]

No, no crossplay, different publisher

[half sphinx]

For all the people with Pixel phones

They know Abt it, but not their priority

Seems like no compensation either

[tight flax]

Yep

I got a similar response

But then they proceeded to say "you continue to pay attention to the updates in game"
Uhh my game doesn't even open?

[haughty raft]

I have enough room on my phone, but still unable to install the new update.

[sleek lodge]

when i launch the game suddenly got crash after i click launch idk why

[west glacier]

hey, i'm having trouble getting into the game on my android phone too. ITS so sad.

I have a Pixel 6

[half sphinx]

yeah all pixel phones dont work since update

[half sphinx]

at least yours says they are working on it

[west glacier]

mmh I hope there is at least one compensation for all the trouble 🥺

I also wrote to the support. Maybe they will actually work or even faster if enough people get in touch xd

[royal holly]

Hey, question, trying to make my character on PS4 right now. But I can't access the gender options at the bottom

[foggy field]

why cant my tof launch i tried with steam and epic games and it wont launch the original launcher one just wont download for me

[teal epoch]

Hii idk why but the shop is not available in all region on ps4 can someone help me

[drifting niche]

Hii

One question

Is better zeke or lihuo?

[half sphinx]

Yes, I'm tempted to email again with different email addresses just to make more noise lmao

[upper quiver]

What the hell happened? I tried to logout to reconnect and this time, this is giving me this.

The reason why I logout is because I was trying to invite someone to the party although he appears to be offline even though he's actually online so I tried to reconnect. But this time it's not letting me login.

[fierce fractal]

Hello, this is the first time I've gotten this bug. I used my matrix preset and the stars from 1 piece were transferred to another. Region - Europe, Server name - Alintheus, name in the game - Tanexi. Before we went in VA, my matrices were ok in the list. But in weapons menu they were bugged. And after VA that matrix changed in the list too. It happened 20 mins ago.

[rough plover]

why i get login status exception when i load the game?

nm, i can login again

[vague granite]

Android pixel 7 downloaded the game twice and both times it launches to a black screen with the app icon and that's it.

First time trying to run the app

Help?

[split sapphire]

hello, I know it's not about the game itself; but I am getting this disk write error when trying to install the game on steam. I tried restarting and running as admin

[unique stirrup]

i need help with this visual bug

its flashing all the time

[celest aspen]

Since the most recent game update at the beginning of this week, all pixel phones are unable to launch the game. All pixel users are in the same boat and it's very frustrating So far no word from devs on a patch or update for us.

[blissful notch]

Are there settings I can change to stop everything from ghosting like this?

[pale mural]

try with post processing and shade.

[daring mason]

So here's me and my Queen

[pale mural]

yea, that's a known horrible bug, post it at #1007842564726075432

[daring mason]

One step ahead of ya

[rancid thunder]

hi I can't upgrade some buildings on my artifical island(even though I have the mats). I noticed that on one screen it says the buildings are level 3, but on the other they are level 2. When I click "upgrade" it just says "building..." forever but doesn't actually start any upgrade.
Nabsin from NA Starlight server

[pale mural]

upgrade your hq 1st.
also upgrading take time to finish.

[rancid thunder]

my hq is level 5

and it has been 3 days

since i have spammed this upgrade button

[hasty tide]

rank Verified Wanderer

[pale mural]

check at information or upgrade tab on said building.
if still building should show how long till finish.
also 3 days is odd for lvl 2-3 building.

[pale mural]

.... that's odd.
when clicking upgrade, it should only last for 30 mins to finish.
no idea why it is bugged at your end, try to gather more resource or clean up the map and try again.
if still failing to upgrade, email support.

[pale mural]

close game, logout from launcher, close the launcher .
Find and delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ < -- if using steam

Open launcher -> find top right menu -> system -> select correct directx depend on your GPU. if onboard or less then rtx 20xx , directx 11, if more, directx 12.
Will need to find again your server and set every in game setting again.

[pale mural]

use application like crystal disk info to check your storage device health.
If the result is bad.... hopefully it is still in warranty or you can get new one.
If the result is good, hopefully only a small bad sector. Use chkdsk <insert drive letter>: /r at cmd window.
But still, if it has bad sector, recommend to use it as data storage only rather os or gaming.

@upper quiver @rough plover that usually happens when isp doing an ip refresh or change between clicking launch button at launcher and clicking enter server.
And since the ip was changed too sudden, the error happened. A simple relog will do.

[rough plover]

nm, i log out and log in, its weird though lol

[pale mural]

report at #1007842564726075432 or email support : [e-mail]

[pale mural]

yes, depend on your isp, can be rare, or often.

[rough plover]

didnt have any issues usually, should be rare

[pale mural]

@royal holly @teal epoch ask at ps discord, this one is for pc, both have different publisher.

[pale mural]

can you check %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes folder for crash report ?
If there's any, dm a mod @radiant edge with those crashes.
Meanwhile make sure if you are using another antivirus outside windows defender, add exclusion to the whole game folder and tof_launcher.exe + QRSL.exe.
Also post your processor + gpu + ram size specification.

[pale mural]

without the game, prepare 50 GB empty space :

• ~16 GB for the game
• ~5 GB for the game operational
• ~15 GB for patch download
  If you already have 25 GB ++ and still having insufficient space error /warning, do an app cache delete from app setting ( not the game files, just the game cache ), restart device and retry.

[haughty raft]

Got it, thanks!

[pale mural]

Right now google pixel device cannot play the game. Either because the os was updated by google or something else. Best if you use other device to play the game.

[quartz ibex]

I purchased tanium and I am missing the majority of what I bought

[pale mural]

report at #1007842564726075432 or email support : [e-mail]

[opaque bolt]

me also have the same problem...

[opaque bolt]

like, delete the whole content?

[fierce fractal]

I can't post my picture there 😢

[grave trout]

how do I change the email of an account?

[gaunt berry]

How fix this ..

[pale mural]

do you also have graphical issue like that user? if yes, try to do the suggestion.
yes the whole folder content, the game will recreats the content when launched.

[pale mural]

have to ask support directly : [e-mail]

[mint timber]

Ummm this orb won’t show up

This is the location is it bugged out ?

[austere relic]

you propobably entered the side quest instance, that is why you cant interact with the black nucleus. need to either complete the side quest or exit by clicking the door icon top left

[idle lagoon]

Is there a way to unlock the wanderer's log? I'm on ps4 and it says to complete the mission "getting acquainted with lin, but I can't find it

[radiant edge]

Even if an orb doesn't appear [map / local visuals], you can interact with it {unless it's like Damica proposed}. This would be a visual bug, and if the client moves out of sight of the orb and then re-enters it, usually it'll appear.

-- There's a lot of people who report orbs just not loading in correctly.

[radiant edge]

Just to ask due to the nature of the question. Could you explain the reason that you're trying to change your email?

For instance, have you lost access to the email address -- or are you about to? Has the account used for sign-in been compromised? If it's not simply a desire to change the address by choice, and if there's something prompting you to wish to change your login credentials -- it's generally a good idea to bind another sign-in method.
If this is security related, feel free to DM me if you need advice. Especially if you believe that you're compromised.

-- In all cases of course you'll need to also engage with Tower of Fantasy's support per Gespenst's advice there.

[radiant edge]

This Discord is for Tower of Fantasy Global. The Global rendition of the game has a PC [Windows] and Mobile [iOS / Android] client. The Playstation variant of the game is run by another publisher, with entirely different account and game systems.

You'll have more luck asking questions specific to the Playstation version on their respective Discord server and web-presences.

[idle lagoon]

Oh I didn't know that thanks

[radiant edge]

No problem. We're also not inherently going to stop those questions from being asked when players play both renditions of the game. Just they are separate games, and the players here are for the Global release predominantly of course. So version specifics will have better luck in their respective places.

[unique stirrup]

thank you very much youre a hero

[radiant edge]

What you've shown in your screenshot looks like DLSS motion artifacts. Are you by chance playing on an NVidia Graphics Card? If you are, try setting DLSS to "close" and disabling frame generation if it's a 4000 series card.

Similarly, Temporal Upscaling can cause streaking. Though that looks more like NVidia's upscaler.

[radiant edge]

Are you by chance playing on Intel Integrated Graphics or an ARC Discrete GPU?

[radiant edge]

I see that GespenstMkI covered disk related causes. Another potential here is if your AntiVirus is blocking write-access to that file. Are you running any third party security software beyond Windows Defender? If so, could you list whatever you have installed so that I may test it?

Most of the time AV's have a log that can inspected to see what actions they're taking {if actions are silently being performed}. The AV might also be holding the file open for scanning [this would be a "bug" in the AV], even though no heuristics are being tripped and the file is left alone. In a situation like this, adding the game's installation path to the AV's whitelist and rebooting the machine will usually do the trick. [aka, whitelisting the Steam folder until the game is installed, then making your whitelist entry more granual thereafter to just the game-folder]

[idle cloak]

anyone else having probs with the event website cause i wont even move

[half totem]

why cant I get those?

[pale mural]

Website was updated not to include moving screen.
So, no picking lantern.

[pale mural]

.... no idea, maybe there was a time limit, but not explained properly.... : /
most of the players already joined before maintenance started.

[blissful notch]

;-; man even knows my graphics card

[radiant edge]

Lucky guess.

Anyway, DLSS does have a tradeoff, it does create artifacts and reduce visual quality (arguably) in trade for that performance.

[unique stirrup]

yes my laptop has an intel thing

[dark zephyr]

Hello i have a problem about games pity not being right and the response im getting always telling me to consult the display interface and pity gets updated after update now my problem is it was not 0 before the update it was around 20-60 at least but after update it went to 0 but i dont get why support stuff not understanding it neither they are giving me my pull history before the update heres is the image of pity count right now

btw the 10 pull here is from zeke free 10 pulls

also if the support team showed my history prior to update i would had known how my pity was 0

as far i remember i did around 110 pull to get lan from bux in the last fire element simulacra banner so i had around 30-50 in my estimate

[split sapphire]

thanks a bunch, this worked! seems like the AV didn't want steam to write some stuff into my folders lol, thank you again, now I can finally try this game

[radiant edge]

Shot you a DM to collect more details on that machine. Depending what model processor is in that laptop, there might be newer drivers available [or alternative drivers completely if it's an Iris Xe compatible], and that's where we'll start.

[strong bay]

How do i get this?

[humble birch]

I think they'll give it to you in a few hours, it's a gift

[strong bay]

Ok,thanks @humble birch

[fervent path]

On ps5 does anyone have a problem where it won’t let them dance at the club?

[main canopy]

I lost connection in the Banges building, and now I can't enter to complete the quest.

[solemn junco]

How can i fix this?

[pale mural]

what is your login method ? steam / epic/ google playstore / or basic launcher infinite pass ?

[pale mural]

Try to cancel the quest if possible, top right paper menu icon to quest detail.
If cannot, change channel and retry to enter building.

[solemn junco]

steam

[pale mural]

In the past this issue usually related to login method.
For some reason, mostly non infinite pass login got this error, very rare. It will resolve itself after some time.
If emptying these folders unable to fix the problem, your only choice is to wait, folders are :
%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

If you try with emptying folder method, have to find your character at server selection and set in game setting again.
And no, IIRC steam cannot bind to another login method, have to ask support to do that for you.

[solemn junco]

I just downloaded from steam but using level infinite log in if i need to clarify, i'll be trying those methods, thank you.

[summer belfry]

I've killed the thing but it won't die bug?

[pale mural]

yeah, this dream sequece, those flying thing can randomly bugged with delayed death animation.
report it at #1007842564726075432, guess it is resurfacing again.

[solemn junco]

Anyway, the issue still continues

[summer belfry]

this matter happened long before the existence of domain 9.. even making a report is useless.. for them, this matter is only small KEK

[pale mural]

I run pre 3.1 after 3.0 and didn't have that..... haven't got that dream sequence post 3.1

[summer belfry]

i don't care abt dream machine bug issues.. I want this to be fix. We want to claim the reward tho

[pale mural]

blame the dev for using library which require vpn to access.

[summer belfry]

it happens to me but i just ignore it and i thought they will fix it since domain 9 arc this will be the last map update so i decide to post it in here

[summer belfry]

so we need to use VPN to open that website ?

[pale mural]

Personally, just realized it too late.
I though when a user can open the website, there should be no issue navigating it. Or maybe they got a missing library ( like oracle java ), turned out, one of the library is linked to blocked website.
Either due to ISP or country policy, so VPN or proxy service is required.

That reward page ? I think it has time limit.

[summer belfry]

If I use a VPN, which country should I use? China?

[pale mural]

Hong kong should be good.

[summer belfry]

aight let me try

[summer belfry]

time limit end in 4d 4h

[pale mural]

that web event is a disaster :

• library which require VPN or proxy to access ( for some, not everyone ), this library responsible for join group function
• if the wish group have google pixel user or iphone user and they got hit by pixel problem or iphone performance issue, no way to get any reward

I don't know, that date says end in 4 days, but those who too late to join, ended up unable to claim the reward..... 100% no idea on that part.

[summer belfry]

large companies but use cheap web servers

[pale mural]

going to browse around, maybe there's another solution. I was typing based on what happened before.

[pale mural]

No, not web server.
No idea if you know about github or cdn url or the like.
Sometimes web designer never try to self host a library, so they use link to library method.
Like ex : cdn.networka.com/this_script.js , that url is being blocked by ISP or country policy.
During early days of this web event, some people have hard time clicking claim reward not opening any login prompt OR can enter but unable to join any wish group OR click floating lantern for 3 red nucleus.
So yeah, busted since day 1.

[summer belfry]

when this website was released, i didn't have any problems. After the update, it became a problem. That means my country's ISP doesn't block this website's ISP if I didn't experience any problems at first Before this I was still able to move the screen left and right, but now the lantern does not appear at all

[pale mural]

ah, the lantern was removed.
sharing to get extra lantern right now is a just a prompt at group to do list.

[summer belfry]

I hope they will give 1 reward as compensation for this mistake. Or they check the list of those who have registered but have not redeemed the reward

[pale mural]

can only hope.
this group dependent event also become a pain due to previous mentioned google pixel user and iphone.
not their fault but dev really should think about the risk next time.

[summer belfry]

some of us have invited other friends to play this game and help reach the reward target. Don't crush people's hopes and scam people.. After all this is an anniversary reward and we want that avatar frame.

[wet igloo]

dont know if this count as technical but does pc have jp and eng voices after chapter 10?

[pale mural]

Only use JP, and yes still featured unless this patch broke it. Already done story so no way to redo old quests to check.

[wet igloo]

ty was just wondering snince on ps when u go to switch voices it says there no jp or eng after 10 T^T

[pale mural]

Eeee... no idea with ps version. My explanation was for pc, ask at ps discord if bugged at your end. Both have different publisher.

[fossil copper]

how long is the maintenance going to last

[pale mural]

that for ps, right ? should ask that at their discord. This one is for pc, both have different publisher and maintenance schedule.

[jagged cove]

3 hrs

[fossil copper]

oh i had no clue there were two diff ones

do u know where i can find the ps one

[pale mural]

i'll dm you

[lapis acorn]

guys, i need help

i can't connect though my connection is very stable

[pale mural]

what's your platform, pc / device ?

[lapis acorn]

PC

[pale mural]

• restart your modem and router
• set 8.8.8.8 or 1.1.1.1 as dns at your network adapter setting
• open cmd with run as administrator and type ipconfig /flushdns

[lapis acorn]

it works!!

thank you so much

[pale mural]

[gaunt berry]

how fix this, i use epic

[muted halo]

So I have a question. You know those server transfer cards. What do they do exactly if you already have progress on the server you’re trying to transfer to. For example. You’re on server ‘A’ and are trying to go to server ‘B’ how does that work exactly if you have progress on server ‘B’

[gaunt berry]

i also cant import

[muted halo]

PlayStation btw

[hearty bloom]

Hey hopefully not the only one woth this problem but okay so my problem is with the newcomer event i can't claim my free ssr and I have 730 point out of 700 needed? And im on playstation

[trail adder]

Hello, I was wondering if anyone can help me, for some reason when starting the game on PS5, I get sent to this screen and no button inputs work, so I can't agree and continue to the game?

[pale mural]

@trail adder @hearty bloom @muted halo Uhm, this discord is for pc version. You need to ask them at ps discord. Both have different publisher.

[trail adder]

Ohh, okay sorry about that, didn't realise

[hearty bloom]

It said for both versions so?? But okay

[trail adder]

Only one that comes up when you Google it

[muted halo]

Well shit. Been here since the og global.beta did not know that there was one for a different purpose

Been here for a minute

Ight

[pale mural]

pc and device, but not include playstation. pc and device is published by Tencent, ps is by Hotta/PWG themself

[hearty bloom]

Well that's what we get fir missinfi

[muted halo]

Where can I find the ps server though.

[pale mural]

i'll dm you

[muted halo]

Appreciate you

[hearty bloom]

Same please

[pale mural]

sent

[muted halo]

Kinda gave up on what I was doing but earlier but yeah

May not join. Just founr an alternative

Also fair

Lol

[hearty bloom]

Can you send it to me to?

[pale mural]

already, check your dm

[hearty bloom]

Oh thank you

[steel bridge]

@pale mural

do you have a solution for ToF crashing on ipAd

[pale mural]

sorry avy, this game performance on ios device keep degrading, specially if your ipad model is using bio chip.
what's the ipad model ?

[steel bridge]

how do I check the model

because I forgot

[pale mural]

should be written at the back part of the device.
or from setting -> about

[steel bridge]

just says ipad 8th gen

Paimon Game runs so smooth but I can't play ToF for 5 mins without crashing and I'm at the lowest graphics

[pale mural]

.< bionic chip + 3 GB RAM, tof require more hardware power.
can only suggest restarting the device before playing, but that's about it.
sorry avy : /

[steel bridge]

DANG

that's actually so sad...

[pale mural]

amazing you can keep playing till this patch with that ipad

[steel bridge]

I can't actually

[pale mural]

do you have other device ? It will be bad, since you already spend a lot

[steel bridge]

yeah only Hykros is playable for me

teleporting to any other place will make me crash constantly and I can't leave

[distant dome]

Cannot get Jade Coin Currency alwasyh 0 Box Not Give Me the Item

the system spam higher reward

[austere relic]

check one of the event modes to see if you are already at cap, the cap increases every day

if its 19600/19600 then you cannot get more jade ingots before next daily reset

[distant dome]

then the box suppose give 100 jade coin

it;s 0

[austere relic]

no they only give jade ingots

jade coins only from the photo event (foreign Luminaries)

[distant dome]

no no my friend get it 100 per box it's absolutely bug thank for help gonna wait GM respond

[austere relic]

boxes give 100 jade ingots, not coins

[burnt skiff]

Hey who do I talk to about not getting my Tanium when I paid for it.

[violet surge]

Are you on pc/mobile or playstation?

[burnt skiff]

@violet surge Playstation

[violet surge]

Would recommend checking in the playstation discord for tower of fantasy.

They should be able to help you there.

[burnt skiff]

@violet surge do you know the link I can't find it on Google

[violet surge]

Dont know the link myself but you can always ask in tof discussion for the link

[south magnet]

I reached 700 points how do I claim the box?

[violet surge]

700 points in what?

[south magnet]

Starpath navigation

[pale mural]

is this ps version ?

[south magnet]

Yeah

[pale mural]

you need to ask that at ps discord, this one is for pc sadly. Both have different publisher and their own bug report

[random rover]

i have a problem with my camera lately, i just entered domain 9 story line and since i arrived there my cam always zooms in when i start to attack something 🤷‍♂️
it worked all fine till i entered domain 9...
did someone have the same problem ?

[south magnet]

What's the psn discord I didn't see it

[pale mural]

i'll dm you

[broken fjord]

I played tower of fantasy before it came to steam. I downloaded the steam version and login through twitter, which i used to play login before the steam version. When I login its asking me to make character. How do I get my character back?

[cinder zephyr]

where I can get this 2 skin of neme vehicle? I dont see it on the box

[pale mural]

try mine

[primal temple]

Did anyone with a Google Pixel get their game fixed? I still cannot log in.

[random rover]

ty

[meager dew]

I guess the game gets stuck while trying to open on your end, too?

[primal temple]

Yupp. I posted about it four days ago and still nothing.

[meager dew]

Same symptoms here (Pixel 6 Pro), seems to be a common issue with Pixels, another friend reported the same issue

[zinc frost]

Anyone has tof on iphone? How much space does it take up?

[normal aurora]

Can somebody tell me what this adventure tab is??? And why it's not in the slot it's supposed to be? Cuz I have friends who have it who are in earlier stages of the story then I am.

[violet surge]

Uh that playstation version yeah?

What level are you

[normal aurora]

33

[violet surge]

In pc version it would show as 2 swords, it where it would explain the solo and group content, not sure if you have it unlocked yet

Is there a side mission or smth you have possibly?

[violet surge]

Check you missions in terminal

[normal aurora]

Okay so I have a large sum of side missions but that's due to the fact that I'm the type to grab everything also I have friends who have access to it who just barely got to

Banges Pier

[humble birch]

Oh someone I think someone solved it, watching a yt video

[normal aurora]

Why is it my friends who just got to Banges Pier have access to adventure tab

Oh?

[humble birch]

My translator xd but it also said something about Franz's mission

[plucky agate]

It should open up after that tournament

In the arena

[normal aurora]

Oh Franz the guy who keeps popping up everywhere throughout the story

[violet surge]

Find out what side mission it is

It definitely is one of them

[normal aurora]

The one on the first island where you talk to King? If that's the one you're talking about I did that

[plucky agate]

Do you have any notifications open somewhere? Try claiming everthing .

[violet surge]

They need the mission to unlock the two sword icon

Is what they are trying to do

[normal aurora]

It's never been there

[plucky agate]

I know i got that icon to pop up near the arena bso try lookin around there

[vague forge]

I have the same problem i play on pc

[plucky agate]

If your friends have it , can they atart up a mission and invite you to it? Maybe it will trick the game to unlock it ?

[humble birch]

If it is some PS error, maybe this is the solution on your discord

[vague forge]

i dont know how but i unlocked it right now. i did a part of the vera story quests and i was there after a loading screen

[plucky agate]

I looked it up and it might be that you need to progress or finish the aesperia act 1 to make it pop up

Apparantly it could start you on the 2nd act without finishing the 1st or something

[normal aurora]

The one I have complete

?

[violet surge]

Act 1 would be first planet

[plucky agate]

Yes it said something about the vera questline

[frosty lintel]

hello guys

i recently downloaded the game again and I cannot find on twhich server i used to play on

can someone help me how to find that out

@everyone

[plucky agate]

@normal aurora how far are you in the vera questline? And i saw someone talk about going to missions and look in the memories tab.

[normal aurora]

All right I'm a little confused then, because as it stands the game story-wise, as I was playing it and made my way to hykros for the first time, took me to Vera from hykros and then the cyberpunk city mirroria, I did what story quest was available to me there, and after that, the story took me back to the first planet.

I've tried going back to Vera to see if there's any story quest there and there are not

At least not popping up on the map

In the desert or the city

[plucky agate]

Imma compare with my stuff

It seems i have some progress on the adapt tonlife quest

On vera

Which is chapter 7.2

[agile tiger]

The game gets stuck every time I open the game with my Pixel 6.

[marsh vine]

I just returned to the game and for some reason I found my ingame name is messed up

and now I cant change it

[river ravine]

does anyone know the way around the bug of not being able to go to vera after completing the 1.0 story?

[plucky agate]

One of the gates in hykros should lead you there

[river ravine]

absolutely...I get the error that you must complete the story, but I did complete the story

[scenic lily]

I went from 1.0 to chapter 7 then I was able to go back to it

[river ravine]

I do not have a chapter 7 yet

[plucky agate]

Check your mission tab

Chapt 7 is when you go to vera

[river ravine]

mission tab has get ready to go to vera and leads me right to the gate...but I can't go through the gate

crazy right?

[plucky agate]

Have you restarted the game? There was an update for me an hour ago

I play on ps5 version though

[river ravine]

yep, been having this for a week on pc

4 tickets submitted to support and nothing

[plucky agate]

Damn, try a different platform and migrate your account there to get past that specific point ?

[river ravine]

tried on my phone too

same issue

[plucky agate]

That sucks , what about the missions tab anything unresolved in there ?

[river ravine]

I have side missions that aren't resolved, one required me to go through the gate

[plucky agate]

And your main mission wants you to go there as well right?

[river ravine]

yep

should I use report bugs at this point?

[plucky agate]

You already tried making the side one active and going theough the gate?

[river ravine]

yep

[plucky agate]

Not many options left huh

[river ravine]

no, even tried going to every omnium tower and then to hykros, looked around everywhere I could think

[plucky agate]

But if you have the same on other platforms , its an account bound bug and not hardware related, so either the account hasnt registered you finishing a mission or there is a possibility you just missed something stupidly small and its fucking with you

The ui and controls on ps5 are some of the worst ive seen, navigating around the menus is a pain in the ass xd

[river ravine]

I found that other people seem to run into this same bug, I am level 91, only thing I didn't complete were the extra parts of the story

yah, I use a combo of a controller and my mouse

I am trying to complete the last side part I didn't do, incase that triggers something

[plucky agate]

I find it weird you are lvl 91 and never set foot on vera xd i went there at lvl 20 or something

[river ravine]

lol, I was basically away from game for a long while

[ebon sonnet]

Hi I’m on playstation here, what happened to the sign in event that lets you collect red nucleus? I can’t find it anymore

[plucky agate]

L1 + square

Its the jade pavillion quest right?

[ebon sonnet]

oh- I guess I just completely ignored that button when i went looking

Yeah ty so much, hopefully I still have time to get them all

[plucky agate]

No probs

@ebon sonnet btw if you press square and triangle together you get the mouse cursor to click on stuff , just found that out yesterday and it helps a lot xd

[ebon sonnet]

it really does, hopefully the ui becomes alittle easier to access as time goes on, the game is pretty fun but navigating things is a massive pain

[plucky agate]

It sure is , but yeah most of these mobile ports are rough to start. But you do get more 'used' to it after time.

[snow sail]

Hi im not able to claim my tokens for the lucky wheel. If i click on claim then nothing happens

[knotty sparrow]

So the volume (from the windows volume mixer) of the game keeps going to max every time I open the game and if I fast travel in game

My ears have been destroyed

Anyone know how I can reduce the volume in the mixer and it doesn't automatically go back up?

[knotty sparrow]

I reduced the audio setting in game, it keeps me safe when fast traveling but when I open the game from launcher the boom sound at start is set to max

[plucky agate]

, they have already changed the trigger to different quest. You need to complete vera main questline mission where you sleep in your bed now to unlock adventure tab and daily missions

Found this in another channel might help you?

[river ravine]

hmm, that is related to already being in vera, but I can try to find a bed to sleep in

ty

[runic raft]

Idk what to do i must go to Mirrora but nothing to do when i staying here

[austere relic]

mirroria if you want to continue the vera quest line

[runic raft]

okay thanks working

[austere relic]

mirroria is the pyramid map in vera desert

[river ravine]

no luck

[plucky agate]

It was worth a try

[river ravine]

agreed

[celest cloud]

I fucking hate this ps4 port

I'm trying to find a name

It get its already taken or character location error

Fuck tower of fantasy

I try underscores but that didn't work

[knotty sparrow]

Just play on pc or laptop

in my experience all ports that come later for a game have some kind of issue(s)

[crimson niche]

cant get into the game Either the game closes on its own or says disconnected from the server Any fix guys?

[delicate barn]

Hello everyone sorry if im interupting anyones ongoing conversation and sorry for bothering you all but im having a little problem.. ive been stuck on my simulacra mission from anabelle for quite a long time now and its only the beggining - everytime i try to enter the bar it says opening soon no matter the hoour, (ive gone trough the whole main story line because i thought it would help) if anyone has any ideas pls text me 🥹 thank you fro your time

[humble birch]

Oh this

I remember that Annabella's story was somewhat difficult because of the puzzle, is that your problem? Or related to technical things? We can go to #gameplay-help

[native junco]

hello i cant save my character preset

[prisma hawk]

if I were to do account deletion, would it delete the whole email or only 1 of the region profiles?

[delicate barn]

its literally only the begining and it says go to Mirafleur bar, but when I am at the bar door it says opening soon, nothing else i veen tried other devices T-T

[delicate barn]

whole account and email

[prisma hawk]

and if i were to,
delete my main acc, than create an acc with my alt email, once my main deletes after 30 days can i change the email to the main email and keep data? or just to make this simple has it ever been confirmed that they will add character deletions?

[delicate barn]

ooo no idea about that sorry

[prisma hawk]

alright, thanks for the info tho!

[sharp rivet]

hey do character skin presets work for anybody else? i'm having trouble loading the page up, it shows blank

[viral birch]

Is there any way to lower the graphic quality on the game on a PS4? Game keeps freezing during combat and minor things like jumping.

[prisma hawk]

is deleting my account even an option anymore? i cant find it anywhere

[radiant edge]

There's an option to close an account under the Launcher's Account Center on the PC (Windows) Client. You can always of course explain what you're seeking to do here to Customer Support, and they would assist you.

This is the last option under the page on Basic Info of the account.

[prisma hawk]

Alright thank you! I wanted to originally unbind emails and remake a new account on my current main email but they removed unbinding so now I gotta wait 30 days to start playing agn

[radiant edge]

If there's an explicit reason that you need to change emails, such as if you're going to lose access to that email address -- Customer Support might also be able to assist you with a manual change to your sign-in bindings. It never hurts to explain the situation to them.

[prisma hawk]

I'll try thanks!

[radiant edge]

But yeah, definitely try going through support before an account closure. It's the nuclear option, and there's probably alternatives.

Far as the PS4 / PS5 specific game questions on here--- As a reminder, this Discord is not for the "Playstation" version of Tower of Fantasy.

This is the Tower of Fantasy Global Discord, and as such help can only be provided for the "Global Release" of the game. Other versions of Tower of Fantasy have different social-media and Discord presences separate from Global, and operate under different publishing agreements. The operations of these versions of the game are separate, including in their game-accounts.

-- Tower of Fantasy Global has clients for PC [Windows] and Mobile [iOS / Android]. Tower of Fantasy Global does not include a Playstation client.

[radiant edge]

Is there any possibility that you can use the ingame volume settings in applications [such as ToF] rather than the Windows Mixer's application volume-level, or disable system Microphone access?
-- The mixer volume adjustment specifically happens whenever the party VoIP feature kicks in. This happens on map change such as entry and exit of an instance whenever in a party.

Ingame volume settings should persist between starts of the client, even with the above resets occurring for the Windows Mixer per teleports / zone changes. Could you DM me a copy of your "%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\GameUserSettings.ini" [Steam_Saved if the Steam version] for inspection after closing the client, yet before re-launching it? Basically, start by seeing if the client is saving volume adjustments on your end.

[warm mulch]

not sure if I post this here, but I need some help. I am a returning player (haven't played since around january 2023), but my account seems wiped?? I logged in as usual but it's brought me all the way back to character selection (M/F) and in the settings my account is lvl 1

[radiant edge]

Since the account was used in 2023, this is post Vera, and after the changes were made to the account system that made it much more difficult to unlink / unbind a sign-in method {to otherwise move an account}. So, theft is less likely here-

Most of the time people returning to the game after inactivity are simply on the wrong account or in the wrong region. Are you certain that you're signing into the game absolutely identically to how you used to prior? For instance, the most common cause is people on a "Google" Account who either signed in as gmail {plain old email}, or via Google's external sign-in provider, then forgot which of the two was used.

Make sure that you're trying both in the case of a Google Account, and all possible sign-ins that you might've linked. If that doesn't do the trick, then you'll need to #game-support and get an investigation started into what happened. Either in account recovery, or in locating what the correct sign-in is.

[warm mulch]

thank you for the help. I have a log book of accounts and pw so I am positive I am using the correct email. I first signed in manually, typing out email and pw, then tried again the way my account was binded using Google's external sign-in way. still no luck. I'll contact support, thanks!

[tiny mason]

I can´t run tof in my Google pixel 6 since last update. I tried uninstalling and reinstalling the game but it didn't work.

[ebon sonnet]

Hello I’m on Playstation trying to link my account to set up Twitch drops, I’m at the "select server" Part, what do I put in there because none of those are servers here

[pale mural]

You need to ask that at ps dicord. This one is for pc. Bothe have different publisher and policy about twitch drop.

[pale mural]

Need to ask that at ps discord, this one is for pc. Both have different publisher.
Maybe ps4's os setting have an option about buffer size ? Increasing that might help, else need to ask at their discord.

[pale mural]

what is your device ? pc / android / iphone ?

[pale mural]

Ask at ps dicord about that difficulty, maybe bugged. This one is for pc, both have different publisher.

[pale mural]

you need to read the small print under claim button.....

[celest cloud]

Never mind

Got my name for my ps account on there

[desert cedar]

Anybody else getting input glitched on ps5?

[pale mural]

Ask that at ps discord. This one is for pc, both have different publisher. They just had a bug fixes.....

[solid wagon]

what is anti-aliasing and how does it help my computer perform?

[pale mural]

Uhm, it will use more system resource to make the graphic smoother.
Usually anti aliasing is to smooth the edge of a model.
In this game..... think the easiest to spot is hair model.

[solid wagon]

ok so if I'm lagging I wanna turn that off

[pale mural]

Doubt you're lagging if it is about graphical problem, although reducing amount or viewed character can help with both lag and graphical problem.
Anti aliasing itself is a graphical related problem, usually stuttering when moving.

[crimson niche]

pc

i play on asia pacific

[pale mural]

close or disconnect....
are you using another antivirus outside standard windows defender ?

[crimson niche]

nope

only defender

[pale mural]

what is your pc specification ? cpu + gpu + ram size ?

[crimson niche]

I5-6th gen, Amd R7 series and 8gb ram and yes i have it installed in my ssd

[pale mural]

Logout and close the launcher, make sure not running at background, find these folders and delete their content :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ < -- if using steam

Start the launcher -> go to top right menu -> system -> select directx to dx11.
Start the game, need to find your character at server selection and set all in game setting.
That should solve the sudden auto close, but if you still have immediate auto close or immediate crash, go to "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes, find crash log there and dm a mod here @radiant edge

For the disconnected issue :

• restart modem and router
• set dns at network adapter setting with 8.8.8.8 or 1.1.1.1 ( google / cloudflare )
• open cmd window with run as administraor, type ipconfig/ flushdns

if your system is stable, should be able to run fine. ( albeit with low setting )

[polar thunder]

yall is the game playable on iphone xr yet? mine's crashing got so bad i cant play anymore

[pale mural]

not sure if this can help your iphone, it's just a work around, probably won't last after 1-2 patches. And hopefully able to access developer mode.
step by step :

• enable your developer mode, should be under setting, most bottom one
• inside developer mode, find an option about increase buffer size, increase it to the max ( prob 16/32 ), but make sure you have enough storage to support this.
  restart the device and test the game, see if finally can enjoy larger area without crashing.

if that still not enough, return back to developer mode screen

• find activity saving or keep activity, disable it
• find limit background process and change to none
• also check auto run background app and turn them off

[crimson niche]

it kicked me out of the game again

[pale mural]

find that crash log and dm @radiant edge will need more reading.
if the hotta folder doesn't have any crash log, large change the anti cheat triggered by something in your system.

[pale mural]

#technical-help message
#technical-help message
in the meantime, try to crosscheck with those findings, see if you have an app which listed there.

[crimson niche]

i have astrill vpn

[pale mural]

uhh well, according to the finding, you have to fully remove it, maybe there's a portable version for it ? Which probably won't trigger the anti cheat or caused immediate crash.

[crimson niche]

i tried without using astrill on my other pc*

it says disconnected from the server

[pale mural]

🤔 is your isp actively interfering with your connection which was the reason you bought a vpn ?
very odd tough, specially if other online game is ok.

[crimson niche]

i live in china where vpn is pretty much a must for us and yes i can use astrill for other online games but i usually dont cuz of the shit ping

i have ethernet connection No issue with my net

[pale mural]

Awh.... fffffff
Could be region block since CN has their own server.

[crimson niche]

i play genshin honkai val apex fn and other fps games Vpn off

[crimson niche]

i cant play on CN servers

cuz
1-dont have Chinese ID
2-i cant speak/read chinese

[pale mural]

This is hard.... IIRC mod once explain that VPN is a ban able offense. Not to mention your selected VPN is crashing the game.
And you want to play something which probably region locked.
I.... cannot give any recommendation : / @radiant edge maybe can give some input.

[crimson niche]

[mental crow]

Jetboard not deplaying PS?

[pale mural]

Need to ask at ps dicord. This one is for pc and no know bug related to jetboard.
Hmm, if that thing is not in cooldown, try to deploy it midair.

[mental crow]

i cant even deploy it when the tutortial comes up that basically forces you to equip it when i try to press the buttons to equip the jetboard nothing happens

[pale mural]

unless that's a new bug, i cannot help.
provide screenshot, take a picture and post it here.
at pc version, player were ordered to open relic menu and equip it before using it.

[safe hamlet]

So I just came back to the game and I’ve encountered the shiro box saying claimed and unable to claim the box and the rewards and I need to contact support but im not sure which tag it goes under for support lmao (im dumb)

Would it be account issue?

ye I think it is my bad guys forget abt me

[pale mural]

That was the new wanderer logbook issue.
When it was introduced, old player should able to claim it since many of the tasks were auto completed.
But they cannot, so the dev give everyone a free set of shiro matrix.
I'm not sure if such compensation also given to new player or returnee since the bug already squashed. No idea it said bug resurfacing.
[e-mail] for support email.

[safe hamlet]

Do I do it Ingame or not

Also what about the other rewards

Like the 500 gems and stuff

did we get those or not?

Coz that’s a lot of dc

[pale mural]

can do both, although from in game you need fill a form rather free writing by using normal email

[pale mural]

500 dark crystal ? By clicking task at wanderer log ? Mine done so, i forgot about the reward.

[safe hamlet]

Yeah

Did we get those or did they not come too

[pale mural]

the buggy one is shiro matrix, not 500 dark crystal

[safe hamlet]

Ok I see

So only the shiro boxes didn’t get delivered

[pale mural]

yes

[safe hamlet]

alright tysm

aight I sent it Ingame

They will get back to me In 3 days

Lovely

[marsh solar]

My game crashes every time I open something in the game (iPad 9th gen)

[prime raptor]

Have we just written it off that they aren't gonna fix the game not launching on pixel phones?

[safe hamlet]

Are they gon get back to me with my matrices or are they gon tell me that they can’t give me because they have no proof I didn’t get ‘em

[pale mural]

Try this, maybe can help, it's just a work around, not sure how long can last:

• enable your developer mode, should be under setting, most bottom one
• inside developer mode, find an option about increase buffer size, increase it to the max ( prob 16/32 ), but make sure you have enough storage to support this.

restart the device and test the game, see if finally can enjoy larger area without crashing.

if that still not enough, return back to developer mode screen

• find activity saving or keep activity, disable it
• find limit background process and change to none
• also check auto run background app and turn them off

[pale mural]

🤷‍♂️ they can find your UID and check if your account is bugged or not. But that's on them.

[safe hamlet]

so then there’s a good chance I get ‘em back coz I definitely did not get the boxes

I don’t have 2 boxes in my inventory and I only have 1 shiro matrix

From summon

Omg

I just got another shiro matrix from suppressor

NOW I HAVE 2

AND IT LOOKS LIKE I USED THEM

am I fucked

did I just fuck myself over

[pale mural]

Unlikely, the system should know if your UID finished the wanderer log or not. But that's on them.

[safe hamlet]

stop saying that’s on them 😭😭

[pale mural]

alright, pray for rng then D:

[marsh solar]

There is no Developer mode :(

[safe hamlet]

You said unlikely

[pale mural]

I'm not the dev, can only guess how the system worked.

[pale mural]

setting -> privacy ? or you should google on how to enable dev mode at your device.

[hasty tide]

hi i just installed tof to my playstation and i want to bind my tof account but i cant do somebody know why?

[hybrid gust]

hello, i dunno if this is the correct place to asking this, but is there any links or form/rewards for twitch streaming things on this anniv update? or the streaming rewards is just limited for PS version? thanks.

[austere relic]

Playstation is standalone version so it doesnt have cross-save/cross-play with global (pc/mobile)

[hasty tide]

thanks ♡

[proven iris]

Had to reinstall my game and when I logged in with same account I've been using it shows I have to start all over

[undone sigil]

why are there different servers over the same continent that can't play with each other 💀

[pale mural]

Make sure to hit server selection 1st before pressing enter game.
Server selection by hitting the server name, should display where's you character.

[queen narwhal]

welp its getting harder and harder for me to keep playing TOF with all this Lag and random freezes, rough PC Specs, 5800X3d, 4080, 64GB 3600 CL16 and the game is installed on NVMe. game upright freezes with no error, only TOF does this. Reinstalled the game also installed on other SSD but still to no avail, tried with lowest settings as well. been playing since CBT and never had this issue

[pale mural]

did you set directx 12 at launcher -> top right menu -> system ?

[queen narwhal]

both DX11 and 12 does this sadly

[slender rune]

hey, after re-downloading the game due to corrupted dll files and continuous crashing (it crashes at loading screen after it gets stuck at 33%) but now after my second re-download I can’t even get past the login screen, whenever I try to type in the login field, the whole window turns white

[queen narwhal]

only solution i found is to keep restarting the game until it works and yeah i also did a fresh windows install as well.

[mighty pike]

Good morning. Is it just me or are you guys who play on PS4 having serious performance issues? My game literally crashes every minute and honestly I'm not enjoying it at all... I know games have problems with their launch but the performance of this game on consoles is extremely unsatisfactory.

[pale mural]

check if you have any crash log under folder : "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
if yes, dm a mod @radiant edge .
It is very odd, meanwhile please check if you have have any software mentioned in these post which known as troublesome ( maybe extra antivirus ) :
#technical-help message
#technical-help message

[pale mural]

only the game launcher of also your os ?

[slender rune]

only the game launcher

[pale mural]

sorry, but this is pc discord, you need to ask that ps discord. Both have different publisher and their own bug checker.

[queen narwhal]

sorry theres no crash log folder

i have also tried and leave it to see if it will crash so i can get a crash log but it doesn't crash

[mighty pike]

We dont have a PS Discord.....

[pale mural]

i'll dm you

[mighty pike]

Ok

[pale mural]

Have to dm @radiant edge for further check. Too odd which such a high spec.

[pale mural]

already sent, hope you can find the answer

[pale mural]

do you have any antivirus other then windows defender ?

[slender rune]

nope, I’ve even added the ToF folder into the exclusions for windows defender

[pale mural]

what is your pc spec ? cpu + gpu + ram size ?

[queen narwhal]

noted thank you

[frank island]

Any word on getting the game working for Pixel phones?

[safe hamlet]

@pale mural they asked me to submit a screenshot

How exactly do I do that-

How do I even reply

[pale mural]

just print screen your wanderer log progress and then open microsoft paint, paste there and safe as a file

[safe hamlet]

Mobile

[hasty tide]

What I need to do that my game map will look like this?

This my current map

[pale mural]

uhm, can you drop down the device main menu ? there should be screenshoot tool available.

[pale mural]

Nothing you can do, it's the new design : /

[safe hamlet]

iPhone

[hasty tide]

Oh okay thank you

[pale mural]

[safe hamlet]

I don’t even know how to respond to the message

Do I do it out of the record

I would sssume do but

[pale mural]

wait, what's your iphone model

[safe hamlet]

14

[pale mural]

https://support.apple.com/en-us/HT200289

[safe hamlet]

I know how to take a screenshot

I just dont know how to send it

o-o

I have the screenshots here

[pale mural]

save the screenshot as file, then attach it at your email to support

[safe hamlet]

oh I needa do it as an email

I see

Well

I was doing the customer support in game tho

soooo?

[pale mural]

tell them you will send a bug report regarding your current wanderer log as an email

[safe hamlet]

How do i reply

[pale mural]

send them email directly via [e-mail]

[safe hamlet]

Ok

[safe hamlet]

I would assume I gotta put my game details

Like my uid or something

I’ll just put the uid and the server name

and my name

Down the bottom

Aight

[radiant edge]

Responding in the open on the Discord due to that the discussion is split between DM’s {your included logs} and technical-help channel, as well as that it touches on a subject of the user-agreement that I was tagged for [by GespenstMkI].

To my understanding, you reside within China yet do not posses an ID or speak the language. You’ve stated that you’re trying to play the “Global” release of Tower of Fantasy (e.g, due to language barrier), and are using a VPN {Astril}. The logs provided show that the reason for the client closure is service-unavailability in your region.

By using the Global-Release’s game-services, you’ve agreed to the terms listed here {also were linked in the launcher on account creation and initial sign-in}: https://www.toweroffantasy-global.com/en/terms.html

Specifically note the section titled “7. Player Conduct”, clauses (b), (c), and most importantly (s):

7. Player Conduct
You agree not to do any of the following with respect to the Services, as determined by us, as applicable: 

(s)             use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on the Services or for any other purpose;

-- Regardless the reasons that you’re abroad (even if not a citizen), you will not be able to use the Global-Release's services while abroad. You would be limited to the CN region's release of Tower of Fantasy.

[radiant edge]

Make sure that you're waiting at least 120-seconds after the game client window completely freezes. There's a watchdog service for the rendering thread in UE4, and after timeout, the client will usually gracefully close and record a crash-dump.

From the sound of your description, does the game work properly "if" it successfully loads? This might be some form of software interaction (deadlock / freeze during hook injection). If there's no dumps recorded, please DM me regardless -- I may want to get a log of all software on that machine (an msinfo export).

[tame knoll]

When is the constant game closing on mobile gonna get fixed,

[honest girder]

Hi, is it normal that I don't have adventurer menu on my second server character?

[real junco]

Where are you up to?

It unlocks during the Vera main story

[honest girder]

Wait fr? I thoughr they unlock after astra story?

[real junco]

Used to, but it was changed, probably when the timeskip was added

[honest girder]

How about the returner store stuff? I opened an acc before on aeria server and haven't touched the acc for quite some time

About 2 monrhs or so

thanks really for the answeerrr

[real junco]

Not sure about this part, sorry 😦

[honest girder]

Ujtil what part of vera story to unlock dailies?

[real junco]

When you sleep in the hotel at Mirrorfleur Hall it should unlock. 'End of the day' I think it's called

[honest girder]

i seebthankkss

[real junco]

Glad to help^^ have fun!

[tropic plank]

How do I delete my character on Ps5?
If not how do I delete my account all together ?

[obsidian valve]

Hey I can’t launch my game

[night locust]

whenever I try to open the game it just freezes on this screen and nothing will happen. I've tried clearing the cache, restarting my phone, changing wi-fi, and reinstalling the game multiple times. is it just bricked or is there anything else i can do?
phone is the pixel 6 pro with android 13 system

[normal storm]

Guys I've only started playing recently on pc. It is my understanding that it has cross play and cross save with mobile. I downloaded the game on mobile and logged in with my email (same from pc) but it's not putting any of my progress in and it starts from the beginning again. Can someone please tell me how to enable cross save so I can use the same progress I have on my pc version?

I also binded my pc version account to the level infinite pass account. Thought it would make a difference but it did not.

[magic wing]

Hello I had the game a months ago and I wanna get back on but it’s also saying I have to start back over on my mobile account. Can someone help me fix that.

[wraith dawn]

Anyone know how to delete your account so that you can start over? I don't seem to find it in settings or maybe I didn't look enough

[surreal lintel]

u can do that in the game launcher but u can also just use another server to make a new char, so u dont have to delet your old char

[pale mural]

What was your old login method ? the standard launcher ? because you will need to turn it into infinite pass 1st then bind it to google or iphone for your mobile account.
If you missed the upgrade to infinite pass ( which was around patch 2.2 ) , you will need to contact support to turn it into infinite pass before you cans tart binding, support email is [e-mail]

[pale mural]

uhm, did you already use server selection to find your character.
also the process to bind you mobile ( is it google ? ) to infinite pass is using in game setting -> compliance menu.

[pale mural]

what is the device ? pc / android / iphone ? and what is the device model or pc specification ?

[pale mural]

Sadly, you need to ask that at ps server. This one is for pc, both have different publisher and policy.

[pale mural]

android or iphone ? and what's the device model ?

[pale mural]

going to dm you something

[hushed oracle]

I filled the survey even in more than one language but the notification is still there. am I missing something? (just got back to the game after a while on a new char)

even the game knows I did lol

[pale mural]

the notification or menu to fill survey will last until survey submission schedule ended.
once you get the reward, 100 dc, just ignore the menu.

[normal storm]

Hey thanks! I was able to get it resolved earlier. I forgot to delete the comment. Thanks for help 😊

[safe hamlet]

Ges, they said they can’t find relevant account information

Tf

Please provide the relevant screen shots and information, bruv I did

[pale mural]

did you also sent your charcter data and uid ( all at setting window )

[safe hamlet]

what

I sent that In the email one

I put my servers uid and name

All this for a couple of matrices bru is it even worth it anymore

[pale mural]

ask them what relevant screeshots they need regarding wanderer log, is it about if the shiro reward requirement already or something else.
show them wanderer log stage7 and 13, see if they finally understand, since those 2 stages are the requirement for shiro reward.

[safe hamlet]

Aight I asked what they need from me

[hot sedge]

Hi, I have multiple users on my PC. For one user, TOF is installed. I´m trying to play TOF on the other user but is requesting to install the game again, even though the installation path is the same. Is there a fix, or do I have to download all the game again?

[frank island]

Any new updates on the Google Pixel issues with ToF not opening?

[obsidian valve]

PlayStation5

[agile tiger]

Nope.

[frank island]

I take it you're in the same boat? 😕

[agile tiger]

Sadly, Yes 😔

[tame knoll]

So sorry for the late response iPhone XR

[primal temple]

Going on one week that this is an issue #freepixels

[primal temple]

I've been having this issue for a week and still no resolution

[frank island]

Wish they would fix it, really want to get into this game and have tried doing GeForce gaming to try it out but much rather have it running off the phone.

[clever ledge]

how can see the mini tutorial/hints that appear when u find something new?

[zinc star]

Hi, I got a problem, I finished all Aesperia main story but I can't go to Vera 😦

[flint fiber]

Can you move servers in playstation?

[obsidian valve]

Can anyone help me play the game I can’t join on PlayStation

[timid jewel]

I am not able to play using my mouse on my PS5

[regal nimbus]

Hello can I ask for help with crews here?

[pale mural]

click on that button

@flint fiber @timid jewel @obsidian valve Sorry, this is pc discord, you need to ask that at ps dicord. Different publisher and both have their own bug discussion.
No crossover play as well.

[pale mural]

if you want to find one, go to id:customize , checkmark your region, you'll see channel about region crew there.

[pale mural]

are you a returnee ? who stopped playing before vera patch ?

[zinc star]

Yes

[pale mural]

If your device can open developer mode ( IIRC it required ios16 ), try this, either this options are under developer mode or somewhere in setting :

• find an option about increase buffer size, increase it to the max ( prob 16/32 ), but make sure you have enough storage to support this.
• find activity saving or keep activity, disable it
• find limit background process and change to none
• also check auto run background app and turn them off
  Restart the device and try again. Sadly, TOF ram requirement already exceed the device ram size : / hope you have optional device.

[pale mural]

: /
Due to implementation of fast forward for new players, most returnee who haven't reach vera by the time said patch implemented, bugged at go to vera quest.
Either you need to restart or contact support for help : [e-mail]
If you haven't spend money, recommend to restart.

[pale mural]

will dm you something

[zinc star]

I am going to contact support cause I already spent money:(

[pale mural]

good luck, hope they can help you fast.

[pale mural]

will dm you something

what is your device ? pc / android / iphone ?

[pale mural]

find these folders at the other user folder, under appdata :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Copy paste the folder to new user, check if the launcher still ask about installing game files.

[safe hamlet]

Hey ges…

my fucking account is linked to the DAMN EMAIL

ARE THEY STUPID

I don’t care about these damn matrices bro

I didn’t purchase no item bruh

damn

I had enough

[safe hamlet]

Like bruh

[grizzled sluice]

heyy, recently came back to the game and I'm having crash issues whenever the in-game browser opens (for example when redirected to an event webpage or for paying in the shop)

I tried reinstalling, repair through launcher, switch between DirectX11 and 12, disable any antivirus (even windows defender), even disabling fullscreen but to no avail 💀

[tender glade]

Hey, i need some help. I wanted to reinstall the game, but impossible to dl the data (for lack of storage apparently) I have 25gb free lol

[pale mural]

device ? without game files :

• ~16 gb for game files
• ~ 5 gb for game operation
• ~16 gb for patch update ( most of the time it is an entire game redownload )
  prepare 50 gb before trying to install.

[pale mural]

the in game web browser ate lots of resource, you'll need to clean up lots of background application.
for web event can just open in normal game browser.
for payment, a workaround is to bind to google login and then buy stuff via playstore.

another thing to try is to find and delete content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam.
will need to find character at server selection again tough along with changing other in game setting.

[grizzled sluice]

Thanks for the reply! I've already tried to run just the game with nothing else in the background but it didn't solve the issue, so I'll try the other thing when I can! 👍

[pale mural]

ah sry, guess missread someone's else post.
I tried turning off launcher, and it is working.
I never tried before so never knew that was a thing.
Hmm, try with baiting, so launch normally for 1st time, then quit the game and logout. Then relogin, enter in game, then close launcher.
Probably only worked on 2nd login and the rest rather 1st login of the day.

[tender glade]

Iphone xs Max
The last time i played i had like 20g free and i had no problems

[pale mural]

20 Gb is still too small, the game keep increasing in size. Also there's this bug for device which can keep bugging user if they don't have large enough free space, the game patch or installer will keep saying insufficient space.
The only known work around is to keep making free space and restart device on every attempt.

[tender glade]

it's crazy that you have to free up 50 gb for a mobile game lol

[rough plover]

hmm, on pc stuck on 90% loading, i should wait?

[real field]

Platform: Android, Google Pixel 6a (fully updated)
Game got stuck when downloading 3.1 resources some days ago, since I was on poor cell service at the time, I thought it was bcs of that. When I got to an area with proper connection, game wouldn't show the downloading resources screen at all.
Today I tried reinstalling the game from scratch, in order to rule out any corrupted data, and now the game won't launch at all, it'll be stuck on either a black screen, or the app logo.
I've tried to reboot phone, to uninstall game and reinstall again, to force app detention, to clear caché and app data, and to launch the game with different networks (mobile data, wifi, airplane mode), as well as different battery conditions (plugged in, normal usage, battery saver and extreme battery saver), all results non successful

I found threads about this being a Pixel error since they launched 3.1, but I'm just looking for a fix...

[topaz wadi]

There is no fix, I even tried faking my phone fingerprint with root, it didn't work

Crazy that it's taking so long to fix

[real field]

What does the fingerprint has to do with the issue?

Also thx for the answer, although it still hurts not to be able to play on phone

Why is 64bit support so BIGGG

does it contain tof inside or something?

[prime raptor]

Has a bunch of adds and shit, would definitely not use the store or buy anything with real money/credit cards while using it. Just in case, but you can play the game

Ads*

[real field]

Thx for the info

I'll come back to you if I have more questions

Well I'm not going to try it yet, but I'll come back when I do

Thx

[prime raptor]

Anytime, would be nice if it actually got fixed, but seems to be low priority for the devs

[hoary laurel]

is it supposed to give this little

[real field]

It's a 2.0 gift to a 3.0 simulacra, so yeah

[hoary laurel]

oh i see how do i get the newer gifts?

[wooden estuary]

im having a bit of an issue i recently started playing in europe as my old account was on NA servers, im lvl 33 yet i cant seem to unlock joint operation and overall do not have the option to do adventures or anything like that have i,,, skipped any quests or other requisites to unlock it?? i remember just getting the adventure option at lvl20 on my old account

also, i do have a quest to do joint operation, but when i click go it just tells me i need to do end of day first but i cant seem to find what or where it is trough the wiki

[hasty tide]

for Yu lan what could be the best gift for upgrade her harmony ?

[potent bay]

Ipad mini 5.Game crashes alot.Unplayable,couldn't even do gacha.When I try to open gacha tab,game crashes.

[austere relic]

its a quest in vera main story, when you sleep in your bed in mirroria for the first time

[wooden estuary]

oh, i see! thank you!

[silent solar]

So I just opened my 120 pitty for the Wheel of light and chose the Supercomputing Meteor but cant select it in my vehicle tab

[topaz wadi]

I have a Xiaomi Mi Mix 2s and a Poco F3, both running the same Pixel rom builds (so roughly the same software installed). The developers of the rom for the Mi Mix 2S chose not to emulate pixel fingerprint, but the developers for the Poco F3 version emulate it to get the Pixel exclusive features. The game works on the Mi Mix 2s, but doesn't work on the Poco F3. The OS build is the same for both, only the fingerprints are different.

The reason the game works in Parallel Space or other app cloning solutions is that they run apps in a sandbox which modify the device fingerprint in some way.

[real field]

Oh

Good to know

Well anyway this problem needs to be addressed ASAP

Bcs I don't wanna be launching my game in a sandbox

[prime raptor]

You did download the 64bit one, right?

[real field]

Yep

Although this is what shows when I launch that one

[real field]

Maybe I should uninstall ToF

And install it again with this ones installed

[radiant edge]

@grizzled sluice – Since it sounds like you have more on the system than Windows Defender, which AntiVirus or security software is this that you disabled? Some AV’s still perform their usermode hook injection (for heuristics analysis), even if it’s functioning just in passthrough mode. This is often enough to still cause problems with the game {cause crashes}.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

Solved: Caused by Action!4's recording hooks. [we will investigate this and update the known interactions accordingly]

@rough plover – If stuck at 90% on the loading screen, definitely wait to see if the client eventually terminates or if it drops back to the server selection [if this is on initial login]. If it does close, then please check for the existence of crash-dumps as detailed above. {specifically if one is generated that contains a timestamp lining up}

-- If no luck on the crash-dumps, then up one directory from where crash-dumps are normally stored you’ll find a folder named “logs” – which contains a file named “hotta.log”. This is the latest engine log, and if you can send that my way over DM’s sometimes this can shed light into what’s happening.

Since it's a common culprit of 90% loading stalls -- is "Corsair iCUE" present on the system?

[rough plover]

whats that? lol

[radiant edge]

If you're not aware of what it is, it's likely not present. In the system tray iCUE has an icon that looks like this:

[rough plover]

no, its a rare crash, once a week at most, i guess its trivial, ty for the trouble

[radiant edge]

Far as what it is -- it's Corsair's unified control software for all of their products.

Be that headsets, liquid coolers, or even RGB LED fans, memory, and so on.

Regarding the topic of the Android Application "Parallel Space" that's come up. This software could permit usages of the game-client that violate portions of the user-agreement, so we'd prefer that not be discussed even if the use case here is not malicious.

[real field]

@prime raptor after reinstalling with the parallel spaces apps installed, it still doesn't work

[prime raptor]

That is very weird. Not sure then what the issue would be. My list of apps is much larger, everything on my phone. There are probably other cloning apps out there you could try, but I'm unfamiliar with any others

[real field]

Well idk

Thx for trying to help

[prime raptor]

Did you give the apps the permissions it asks for? Maybe that would block it.

[real field]

Yep I did

It would open shit until I did

[real field]

I'm on the most recent version of Android 13, with a Pixel 6a

However I give up, I'll try to do dailies on a shitty laptop, which I don't even know if it'll run ToF at all

[shrewd perch]

Is it normal that not a single code works on ps5?

[real field]

I have no idea about ps5 ToF

But afaik they have a separate discord server

Or at least a separate support one

However, if you mean gift codes, it'd be normal for the codes to be global specific, just like the Twitch drop were doubled, for ps5 and PC/mobile separate

[tall totem]

Where is the play station server link?

[real field]

I saw in the channel guide that it's exclusive to PC/mobile

#1007842564726075432 message
Here

However idk where the ps server is

[timid plume]

i cant claim this even though i did the 8

[sour sedge]

Is there any way to disable the annoying Saki blades spinning around my character?

[slate smelt]

8 more hours available, but not working.
the event is no longer available in the game
what is the problem?

[gleaming dove]

I need help i cant go to domain 9

I have to do the mission arrival at sector 9 but then they say got to domain 2

[hasty tide]

hello, I got changed to french keyboard and am unable to revert it

it wont lemme open tof in steam, it js gives me warning signs

[hasty tide]

I can restore to default controls but I cant attack with my touchpad

[brave python]

Hello

Do u guys know if I email tof support about a black gold problem I had

Is it possible for my black gold to be refunded?

[pale mural]

what is the pc specification ? cpu / gpu / ram size ? also can you screenshot the warning sign ?

[pale mural]

if you were fast forwarding to domain9 after doing vera quest until staying at mirroria hotel, open main menu -> terminal -> story, click at domain9 should teleport you to domain9

[pale mural]

touchpad.... is this device ?

[pale mural]

in game setting -> find option about quirk, think it is at basic.

[pale mural]

try with relogin, if cannot, email support [e-mail]

[radiant edge]

Could you provide a screenshot of the warnings that occur on attempting a launch? Assuming you're meaning some type of error prompt / popup message.

[radiant edge]

This is interesting in that the keyboard layout shouldn't effect mouse-inputs. I'm probably having the same thought here as GespenstMkI, yet could you elaborate on the type of input device and specifically keys used?
-- For instance, are you saying that Left Clicks on a mouse-device aren't working after in-UI bindings reset?

Would recommend trying to factory-reset the client's config manually in a situation like this. Which you can do by clearing the contents of the following folders on the Steam and Standalone versions of the game respectively:

%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Config\WindowsNoEditor\*
%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\*

[tidal patrol]

I already download tof 22gb and my network error and I tried re-download again but downloaded from beginning how to fix this problem

[pale mural]

what's the game client ? standard tof launcher ? steam ? epic ?

[tidal patrol]

Standard launcher tof

[radiant edge]

If you're using the standard launcher, switching to Steam for example would give you much better resume support. [if the connection momentarily goes down]

The Steam Client takes over the role of game asset acquisition and patching, and the launcher takes a more minor role in the Steam version -- despite still existing -- of just handling account sign-in.

[tidal patrol]

I search in Google and YouTube not found this problem I already use my 22gb cellular data🙏

Steam port make game unplayable I crashing and BSOD

[radiant edge]

Far as BSOD's, could you take a look under %SYSTEMROOT%\minidump? If there's any crashdumps from Windows that you still have recorded in there, and if you could send me a copy of them over DM's -- would be more than happy to take a look.

If the Steam version of the game causes BSOD's, I'd expect that the standalone may as well.

e.g, ideally we'd find out why the system is going down and hopefully find a fix to get you stable there.

Similarly on the game-crashes front:

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam – for the Steam variant of the game]
-- If those dump folders exist, and if you can send me a copy of the most recent of the subfolders (zipped up with an archive tool -- over DM's), this will definitely help in painting a more complete picture of what you're seeing.

[calm wave]

i keep getting this.is there an update

[pale mural]

no, just logout from launcher and relogin. If that keep showing up :

• restart the modem / router
• use 8.8.8.8 / 1.1.1.1 as dns at network adapter setting
• open cmd and run as administrator then type ipconfig /flushdns

[eager fractal]

Would this be the place to ask for help with account recovery?

[pale mural]

Can email to [e-mail] regarding account recovery.
Are you a returnee whose user password no longer works ?

[eager fractal]

More like, trying to log in, being able to log in but its a brand new account.

[pale mural]

Uhh can you make it more detail ?
Hopefully only because you were not using server selection to find you old character.
Server selection is by clicking on server name on top of enter game button.

[eager fractal]

Just to correct my self, im talking about a friend here. He tried logging in his old account like 6 months ago but being unable to log in overall. This time (with the 3.1 patch) he tried again, but this time he got logged into a new account. Of course we saw the server selection being to another server, and when he checked the server we are on, there was no character. I and a few friends still have his account in friend list.

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=2b7397a5a4b1ca45d1ab9c5af63b77f9526a
Guess your friend got hit by that.
Yeah, have to contact support.

[eager fractal]

We did but the response we got from support is to contact them from In-game service help. I do not think that is possible, given the state of not being able to log in to the said account. x)

[pale mural]

at press enter screen, use top right setting window.
beside a widget about character info, there should be contact support or ingame service button

[eager fractal]

Would it be fine to do that from another account?

[pale mural]

if your friend old email and the new one is the same, try to use the current empty account. : /
OR, you can login into tof main website and use contact us button url at near bottom of the page

[eager fractal]

Alrighty, will try out the ingame thingie, since no responce was given from website. Thanks for the help!

[queen narwhal]

Noted I will try it upon reaching home

[celest trail]

hey i'm doing zeke's story quest but there's no uncle zhong so i'm stuck

[pale mural]

try change channel or do domain 9 main quest + other sub quest 1st.
not sure if there's quest requuirement therr.....

[celest trail]

okok ty

[pliant iris]

Hello I'm new on ps5 and loving the game but I can't invite my friend to do missions together. He can join the free target on the team but when I pick multiplayer coop he no longer shows in my friends list

[pale mural]

is your friend at same lvl as you ? some co-op require min lvl. So maybe that's why.
But if this is a ps bug, afraid you need to ask at ps dicord server. This is for pc, both have different publisher and bugs

[real field]

[pliant iris]

Ahh okay thankyou

[long vigil]

How can i do this quest.. I've been at it for the last 2 days with no solution, the enemies don't appear, only 2 of them and the eggs with the quest mark are untouchable. I restarted the quest numerous times with no result..

[pale mural]

try to change channel ? Unless this is a new bug introduced by ps version, which you need to report at ps discord or read the bug section in case someone had solution.

[real field]

Yep

It's a ps bug most likely

But search the vicinities for enemies

[long vigil]

I did change and looked everywhere, google said people fixed it by relogging but didn't work .. ill have to report then

[austere relic]

should ask in ps discord since reporting in global (pc/mobile) discord wont do anything

[plain urchin]

I'm trying to find a way to change the navigation to guided exploration but I cannot find anything that lets me do that no matter where I look.

[real field]

Idk what you mean

[hasty tide]

what is the ps tof discord then

[vast saffron]

hi, im coming back after a really long time and I just relogged and I can't see my cursor, like even if I press left alt, it's super hard to navigate menus

[hasty tide]

how to get twitch rewards i got them in my twitch inventory but in game

[pale mural]

find and empty these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam.
will need to find again your character at server selection and set all in game setting again.

[pale mural]

i'll dm you

[pale mural]

is this about blue dot marker ? It should be at setting -> basic

[hasty tide]

nah i have it already dw

[signal ridge]

for some reason game keeps closing after the update whenever i launch it ( im using steam ) is there any solution for this issue?

[radiant edge]

If the cursor is still missing after a factory-reset of client settings, e.g that "%USERPROFILE%\AppData\Local\Hotta" folder. And if changing the DirectX API Version used by the client does not help, please DM me -- would like to collect hardware and driver details and we'll go from there.

[radiant edge]

Instant closure? Blackscreen immediately at the hotta logo? Or, some other behavior--

Basically, could you describe what you're seeing and how far the client is getting into the launch before it exits?

[signal ridge]

it doesnt go any further, just the 1st black screen after launch and an immediate close after

[radiant edge]

Since it immediately began following an update, try the following pin on clearing graphics-driver shader cache: <#technical-help message>

Usually this does the trick. If it doesn't, then a config factory-reset tends to. {Wiping that "%USERPROFILE%\AppData\Local\Hotta\" directory mentioned in the above few messages}

And if you're still getting blackscreen closures after that, I'll need to collect some crash-dumps from you for inspection probably.

Solved: ffmpeg init failed due to broken driver install / non functional OpenCL.

[signal ridge]

much appreciated will try that n see wht happens

[obsidian ridge]

For PS5 how to I use my Point Rewards for the Newcomer Event it won't let me scroll over towards it

[radiant edge]

This is the Tower of Fantasy Global Discord. Other versions of Tower of Fantasy have different social-media and Discord presences separate from Global, and operate under different publishing agreements. The operations of these versions of the game are separate, including in their game-accounts.

-- Tower of Fantasy Global has clients for PC [Windows] and Mobile [iOS / Android]. Basically, you'll have better luck asking version specific questions within their exclusive Discords.

[severe pumice]

Hi guys, i came back on the game, i have a ticket to transfer to an other server , is this option still available since i still have my ticket ?

[hot apex]

Hello I made a purchase error because of a freeze in the game ( ps4 ) I wanted to take the ssr gnonno or liu huo and that made me buy icarus I would like to recover the 120 points to buy the voucher i have make a ticket : (

[pale mural]

no, there's no longer need foe server transfer.
right now it is 1 region 1 interconnected server.
imagine the region as train and server as train car.
while you keep login into your old server, you'll be able to interact with others from different server.
no cross region tough.

[pale mural]

you should ask that at ps discord server, this one is for pc and both have different publisher and policy.

[plain urchin]

Ugh, bloody thing didn't appear until late into the game.

[worn sonnet]

guys pls help me i can't log-in in tof

[hot apex]

Where i can find discord ps ?

[pale mural]

sent via dm

[pale mural]

• restart modem/ router
• set 8.8.8.8 or 1.1.1.1 as dns at network adapter setting
• open cmd and run as administrator then type ipconfig /flushdns

[solar lodge]

Can someone help me my account has vanished even tho it was binded

[mental silo]

which server u login before

[solar lodge]

asia pacific i guess

[mental silo]

i guess?

[solar lodge]

i forgot the server

[mental silo]

then check each region+server

[mental silo]

...

in login screen, theres selection server

[real field]

Anyone knows if the Pixel issue is fixed? Or when will it be fixed?

[pale mural]

no, sadly no news at all except from email response.

[real field]

What response?

[real ibex]

Hii is it normal that i never finished asperia story line ? I went into vera, and i feel like somethings missing im not getting it

[mental silo]

side quests

[real ibex]

Wdym ?

[real field]

There are side quests which count towards overall story progress

[pale mural]

the old response... one of the suer once posted here, need to scroll up a lot

[real field]

The usual customer service response? Or was it a bit more specific?

[pale mural]

can you explain in detail your process of making account from the start ?
Like, what was the login method you made 1st, infinite pass / steam / epic / google / apple ?
And then explain how did you bind your account and to what login method you were binding into.
Because if the binding process is... wrong, you are probably ended up with 2 accounts.

[pale mural]

the usual : /
sad to know that this issue was being left unattended or even given progress or at least being acknowledged.
silent treatment always a bad rep.

[real field]

[pale mural]

Did you also follow those "workaround" ? Seem that's the bet.

[severe pumice]

Perfect thanks a lot for the answer

[real field]

The one which used the Parallel Space app? Yeah I did and didn't work for me, as the ToF app didn't show on the cloneable list

[fickle shale]

guys I've got a friend who didn't play for a while now but when she logged in they reseted her account even tho the old one is still in my friends menu is this normal??

Or is it another “vanishing” incident?

[pale mural]

have you read again the reddit post about it ? maybe there's a detail you missed ?

[pale mural]

if your friend didn't play during 2.2 patch, most likely need to contact support. It is due to account upgrade https://www.toweroffantasy-global.com/news-detail.html?content_id=2b34a01aad053a4984a8bcea9d106001a68b .
So yeah, have to contact support : [e-mail]

[real field]

No I haven't

Where post?

[pale mural]

i dm'ed you

[real field]

Perfect

[tawny oriole]

Hey don’t know where to put this question but which is best quality to use? Im on the fine one but it doesn’t look good pls help

[pale mural]

what is your pc spec ? gpu + ram size ?

[earnest crown]

I can't upgrade the Turtle House in my Artificial Island because the counter for upgrade is stuck at zero. did this happen to anyone? how did you solve it?

[viral panther]

The game is good, but needs some serious TLC on consoles.

• Trying to access the overlay cursor whilst stood in front of a character both wastes your special attack, and talks to them. And it only works a portion of the time.

• Screen prompts tell you to "Tap anywhere to continue", which as we all know consoles aren't touch screen. Press O on PS4/PS5, or ironically tap the touch pad.

You're basically playing a mobile game on consoles that's still optimised for touch screen controls.

Why not utilise the touch pad on PS4/PS5 as an easy navigation of the cursor?

Additional: Why are we having to press 2 buttons to access/progress certain screens?

[gritty quest]

I keep crashing on iPad

[real field]

Reminder that this server is for PC/Mobile ToF, also known as the Global version. Therefore any console issues or PS bugs should be forwarded to the PS Discord server instead. Us ToF veterans might be able to help you with game dynamic related inquiries, however, most of us have no idea about the PS version issues and how to solve them, as we have no experience with them
Anyways sorry if anyone was offended, just wanted to make a clarification

[frank island]

Did you find this email in here?

[frank island]

The computer copy with a controller does the same thing

[real field]

I didn't look for it yet

[radiant edge]

Virtualization, be that containerization (the paravirtualized kind) or full hardware-VT {which we’ll also refer to as emulation}, is something that we cannot discuss on the Discord.

Whilest the intentions may be good in simply trying to get the game running {especially on unsupported hardware} -- these applications allow potential circumvention of technical-restrictions {be that in binary releases / publishing via digital distributions}, and or software protections [such as with anti-cheat]. This is covered under “Player-Conduct” clauses {c} and {h} respectively.

As a reminder, please contact Customer Support and request clearance for the use of any third-party tools on a platform. We (the moderation team) on the Discord side must similarly respect the game’s user-agreement, especially in any workarounds that are posted.
-- The recommended approach in all cases when hardware does not function with Tower of Fantasy is to seek the advice and guidance of Customer Support, even if this winds up being to just report the issue and await formal hardware support.

[radiant edge]

Quality is very subjective here {varies based on the person and what their preferences are}:

-- The best choice is whatever provides a smooth enough experience for your own tastes, without too much sacrifice in visual-fidelity. Essentially you're trying to balance the image quality and performance. As image quality increases, performance may decrease. On the flipside, a powerful device may run just as good at higher quality settings.

Since the initial setting / what you have selected now does not look good to you, you'll want to try higher settings so long as performance does not dip drastically. If you can describe what does not look great in an image, or provide examples, we might be able to give specific advice in what settings might improve those aspects.
For example: Textures look smeared, motion is blurry, edges of objects are fuzzy.

On mobile devices, battery life and thermals might also be a consideration. If the device is too hot for comfort, you might have to reduce the visuals -- even though it otherwise runs fast enough.

[quick pilot]

It's no longer possible to transfer a character to another server?

[radiant edge]

All characters within a region (across all servers [per the server / world select] ) are in effectively one large world.

You can think of what was the server selection, analogy wise -- as multiple doors to the same physical room. {different ways to get into the room}

[quick pilot]

I don't understand