technical-help

[lean pond]

Yeah I did

I will just reinstall it

[pale mural]

Just wondering if it related to requirement to update playstore as well. Since usually after logo play, there should be a bit of synchronizing to google.
And a small window of playstore show up.
Try to check every udpate at playstore, specially google related. See if that fix your problem

[odd kettle]

Yit was on Ether in Europe, weird thing is, it still has my name, but then I tried to create an account with this mail and it work, tho I had a name like Player GIVFRCB

[lean pond]

Thanks for the heads-up, I will just reinstall the game another pain to wait and then I have to redownload it later this month

F Mobile always redownload files

[pale mural]

Sorry : /

[pale mural]

Not sure how messed up is your account or what was causing that mess to begin with.
Can only suggest to contact support via TOF main website. Login with your account and browse to contact us at bottom page.
Not sure if Ether is one of the server hit by merge. But even if there was a merge, your character name should not become random gibberish.

[odd kettle]

Thanks I’ll do

Well, it’s only random since I created a new acc with this mail, but if I use the google log in thing, with the same mail, I get my normal mail.

Can it be related to the infinite level thing? I didn’t follow any news about tof while I wasn’t playing so I don’t even know what it is lol

[pale mural]

More likely you have account binding issue : /
Infinite level is publisher, owned by tencent. Hence global player connected to tencent server.

[odd kettle]

Oke thanks

[odd kettle]

Tho it worked perfectly in august 2022 🤔

[lament ravine]

can you change email in this game?

[pale mural]

IIRC no, you need to contact support for that

[lament ravine]

is it guaranteed if you did contact support?

[pale mural]

Never tried it myself.
Your account is actually represented by unique UUID, not the email itself.
So it should be easily changed, but to prove that you are the owner of the email, the process might take some steps.
Not to mention if said account was binded to google/steam/epic/whatever.

[left crypt]

is there something going on with tempest server? i've been trying to get in several times but it keeps saying disconnected from server

[pale mural]

uhm.... no official announcement, ask your friend who also played at tempest if things are ok.
If the server status at login page is green, should be good.
If only you are keep having disconnection, try to restart your modem 1st, to get new ip from your isp

[left crypt]

i don't have any friends that play ToF and my things outside i can't go rn 😭

i'll go ask my crew tho thanks for the help

[odd kettle]

Yup, seems like my acc has been completely reset :(

Can someone, in Europe, Ether, try to add this guy, I wanna make sure what the name of the acc is

1301566503

Has it been reset cuz I didn’t play for too long ? 🤔

well nvm, for some reason I got my acc now

[left socket]

I keep crashing when I access the backpack

[earnest bobcat]

hi, anyone know if there is a way to get around the bug where you can't go to vera even though you have all necessary quests completed?

[eager jungle]

Need help, why can't I install the game? Mobile phone memory 125/256 GB

[late robin]

sprich englisch

[eager jungle]

☺️

[subtle turtle]

I'm having THIS exact same issue today.

Logged out and back in, repaired the game, checked for updates. It's still black screen and I can't enter after the hotta logo

[jolly frost]

my tower of fantasy PC version size 32G
if I uninstall and reinstall game size 32G or decrease?
I think game is very large size

[boreal karma]

I keep getting this message when I try to play on data

[left socket]

ToF keeps crashing wtf

[radiant edge]

@jolly frost – The game has grown over-time through the addition of updates, and the initially listed space requirements are no longer accurate at this point. Reinstallation of the game is unlikely to reduce the installation size.

@boreal karma – By “on data”, do you mean on Mobile Data-- specifically on an iPhone?

If yes: Unfortunately this is a longstanding known issue with mobile-data on iPhones. {explicitly with Apple's phones and not other iOS devices}

For instance, if you transplanted that sim-card from your iPhone over to an iPad, the iPad would be “likely” able to play the game on mobile-data. Similarly, the iPhone would be able to connect through the iPad's mobile hotspot. Additionally, if an iPhone runs a hotspot, no other device can connect through its hotspot data. e.g, this has something to do with how mobile data is provisioned on Apple's Phones specifically with a given carrier’s network.

-- Only advice that we can really offer here at this time is to contact your cellular carrier and ask if there's any difference with how Apple's products (such as the iPad and iPhone families of devices) are provisioned on their network. Especially if you can test your sim card in another device, or own other devices that work on the mobile carrier with the game.

@left socket – I see discussion of a laptop with a 940m. Is that the device that we’re talking of here? Only crashes when accessing the inventory?

Check for the existence of any crash-dumps {subfolders} under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these subfolders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

Is the crash behavior the same under both DirectX 11 and DirectX 12 backends?

[radiant edge]

The issue from Mellowzy looks like the launcher itself. Do you get past the launcher up to the point of starting the game-client, and experience a blackscreen immediately following the splash-logo?

[left socket]

nah I got a new rig now

also the crashing stopped now after restarted the pc, thanks

[radiant edge]

If it returns, do send me those dumps of course. My DM's are always open to receive them.

[worldly flare]

where is owned players

[radiant edge]

It's a category within the world-selection. If you click on your active world's text / title, at the bottom of the screen, rather than clicking to sign-in fully -- you should see this category at the top of the region list.

[worldly flare]

oh i see when launched on the update it did not have ready

[worldly flare]

unlog

[pale mural]

according to some the npc is actually below the floor.
this is due bug that sometimes npc spawn before the floor finished rendering.
Try to change channel at hykros if possible.
If not, you need to ask support for help. Go to TOF main website, login with your account and use contact us link at bottom of the page.

[pale mural]

it's a known bug, no other work around then restart device -> retry repeatedly

[pale mural]

if you're on pc try to repair game files via launcher menu

[eager jungle]

Good morning, the game cannot be installed on the basis of the help and shows the error "Memory full"!

[subtle turtle]

Yes, it's like that, what can I do? Since I already tried many things

[radiant edge]

Shot you a DM- will need to learn a bit more about your situation first.

[fiery sorrel]

I have received the pioneer discord tag but I dont see any channel for it or any info on how to access, can anyone clarify?

[tidal sleet]

I finally got in frozen, tried to do the quest again, as soon as I get near breezy island I froze again, there is def a bug with the quest

Also it's been multiple days in a row of no response from customer service

[worldly flare]

uh

[worldly steeple]

TOF crashed after 1-2 sec into game already reinstall but same thing happen
how to fix? this happen after server merge

device : honor magic5 pro
ram : 12gb+7gb

[fervent frost]

Hello everyone, some people, including me, have a bug where the game only allows you to write in quick chat. I tried with the login method via the phone from reddit, but it did not help me.
Those who also faced the problem and solved it can help with the solution?

[worldly flare]

i keep geting dos off any sever from steam!!

even roblox

[eternal blade]

Did anyone know the official Tower Of Fantasy website for game download?

[pale mural]

https://www.toweroffantasy-global.com/home.html that is to download the launcher. Once done installing the launcher, it will download the game

[pale mural]

Try this :
Logout from game launcher and make sure it is not running at background or at system tray.
Delete the content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

Will need to find your server and do in game setting again.

[pale mural]

Restart your modem so ISP can give you 'better' IP.
Set dns at your network adapter with 1.1.1.1 or 8.8.8.8 ( google or cloudflare ).
Hopefully nothing with connection between your isp and server

Logout from game launcher and make sure it is not running at background or at system tray.
Delete the content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

will need to select your server again and do setting.

[worldly flare]

fixed i did this

[hasty tide]

i had an account before the game was on steam and i logged into it but its trying to get me to make a new charcter what do i do

i think i figured it out

[pale mural]

uhh, you need to reslect your old server.
After closing news/announcement window, don't hit enter.
Look top of enter button, there should be server name and status indicator. Click that server name.

[obtuse granite]

Tried for a while playing on another server on EU, Alintheus, found out something disturbing. The server is highly unstable and the character keeps falling through the floor mid cutscenes, has a lot of lag, many game crashes while on server. Think someone might want to look into this. Since it is strange on its own this happens.

Also from time to time the game freezes for a few minutes.

[verbal fog]

hello, can I ask the customer service email address of tof? thanks in advance.

[pale mural]

there's only [e-mail] .
Or you can directly use contact us link at towf main website ( need to log with your account )

[zealous lake]

Hello, I just got back at tof when I opened the game it keeps saying update failed due to insufficient storage space, I even have 15+ gb storage space. Anyone knows how to fix this?(I already tried clearing cache and data)

[plucky gust]

hello guys!! i get this error sometimes, someone know how to fix it?

[radiant edge]

The description makes it sound like the error is not at a specific point of the game "consistently" {intermittent / random}, so I'll likely need to see the entire engine-log from a few of these halts. Please check for the existence of subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these subfolders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening. {Usually these types of errors tend to point towards faulty hardware / instability, which could be the disk, processor, or RAM -- we'd need to narrow it down if the logs are inconsistent per the assets involved}

I assume that you've already attempted a repair / verify of the game's files. If not, that's a good starting point too.

[plucky gust]

ah... i think i got a virus that delete things in my pc lol

[plucky gust]

yea i do it twice

[radiant edge]

Did the verification find and re-acquire missing assets each time?
{carried over to DM's}

[plucky gust]

yes

[pale mural]

is that for device ? if so, this game installer / updater is having that annoying bug about reading empty space.
can only advice to keep making space while restarting on every attempt.

[median flax]

Why is my launcher redownloading the game again? Even though the folder is still the same size and place

[tidal sleet]

It's there a faster way to interact with customer support? It's been over half a week of me having a bug that makes the game unplayable.

[subtle dune]

hi there
can someone help me with BSOD fixing?
Win7, cpp, dx11

[hard tinsel]

just wait, you will gain access and they will ping u

[fiery sorrel]

ok ty

[feral stone]

I have the bug where claire isnt standing there and I cant enter vera. I tried contacting the support but haven’t received an answer yet (has been 10 days) what can I do to get help or how can I enter vera?

[cyan cape]

A few days ago I unlocked Rubilia and Fenrir. Everything looked ok but I never got their avatar images..

[still sorrel]

I tried changing the keys for relic and weapons, made 1, 2 and 3 for weapons and Q and R for relics. The relics are sometimes summoned when I switch weapons 2 and 3. I tried using many other key combinations for weapons and relics and nothing seems to fix this. Is there any way to do this without it being just accepting my defeat and using the default settings?
The weirdest part is that sometimes it works as intended when I switch weapons, sometimes it summons relics instead. It seems an unreliable issue.

[pale mural]

If you can change channel at hykros, try that. Else.... yeah this bug is server side, have to wait for support.
Report it again and say how long you've been waiting or you can send direct email to [e-mail]

[pale mural]

That's the anti cheat.
Googling around seems solution is to make exclusion toward said file or turn on fast startup at power setting.

[pale mural]

Is this about device ? Because on device when patching from 2.4 to 2.5 will require user to redownload whole game.
If on PC.... are you using steam version ?

[pale mural]

I forgot which, one of these folders have input.ini file. Delete it after completely logout from launcher and launcher is not running at background or system tray

%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

[pale mural]

can email them directly via [e-mail] .... but no promise

[still sorrel]

Thank you so much!

[subtle dune]

ty for answer, but its not working
client from steam
this anti-cheat dont work with antivirus (all programs of game and steam added to exclusion)
and most strange thing: another PC this same antivirus and win10 dont have this issue

[pale mural]

said file is at C:/Windows/System32/driver folder .
But if that still won't work, afraid you need to google on your own since the other answer is prohibited to be discussed, or even used.
IIRC win 7 no longer got update specially antivirus, so that's another point why win 10 work.
I forgot if win 7 got core isolation or not, win10 require it to be off.

[radiant edge]

Windows 7 is pre virtualization based security. That said, VBS / Core Isolation does not need to be disabled. {Just kernel mode hardware enforced stack protection needs to be OFF, on Windows 11}

-- The other 'solution' that you're hinting towards definitely cannot be used if it involves tampering with the anti-cheat in any way, shape, or form.

[radiant edge]

Possible that I could get a copy of those kernel minidumps from you? {via DM's} There may not be a solution that we can offer for the AV conflict, yet I'd definitely like to make sure it's reported.

Last I'd checked a month ago, it was possible to still "upgrade" a Windows 7 license to Windows 10 for-free, despite that campaign having ended long ago. Just not via the Upgrade Advisor -- e.g, through using the Windows 10 Media Creation Tool, then performing an inplace upgrade install from that install medium.

-- If you're willing, and if there's support for your hardware, it might be worth considering this for the security updates and software updates, as GespenstMkI mentions. {being that Windows 7 is otherwise EOL at this point}

[pale mural]

always forgot about the core one.
and yeah, win7 is listed as minimum but the list of system requirement never been updated when the game receive more updates.
who knows which part being invalidated.

[radiant edge]

Indeed, it's still listed as supported and I will still try to pass on and report conflicts (like with that AV), especially to the AntiVirus company. You're also correct though on the security-front that it'd be best for people to move off Windows 7 at this point, since even if the game lists it as supported -- Microsoft, NVidia, and so on -- no longer support the OS.

[formal nest]

Could you fix it? I have the same issue, tried deleting the input.ini file and still persists...

[radiant edge]

Possible that you could send me a copy of your current input.ini for inspection? [Via DM's]

Update: Seems to have been caused by "duplicate" single key bindings, with an overlap existing between keys in input.ini. Removal of the duplicates by-hand eliminated the action intermittency.

[summer belfry]

BUG?

[pale mural]

didn't see rubilia as best tool to glitch map.
so yeah, appearantly you just found another glitch

[summer belfry]

idk it's so annoying.. i just do normal double jump and sudden i got teleport so high on the air

this only happen when i entry greyspace

but it's okay at least I can land on the whale's body without climbing the building

[worthy bough]

hello I have a problem I don't get the 400% server xp bonus even if I'm level 30+

[austere relic]

exp boost should be 400% from lvl34 until 86, 200% from 86 to 88 and then no exp boost for last 2 levels until level cap

idk how it would be on the newer server with lvl70 cap, should still be 34 -> 66 400% i think

[rugged lodge]

how do i delete my tof account

[pale mural]

• IIRC there is one at launcher menu. The top right menu.
• do it via in game, open setting -> customer service at top right -> account deletion
• do it via TOF website, open website -> login with your account -> head to contact us link at bottom page

[severe orchid]

My game keeps crashing when I get to the menu part where it pops up the "news." What can I do to fix it?

[pale mural]

device or pc ?

[harsh zenith]

yep, me and some other friends are having the same issue

[pale mural]

which server you guys used ?

[harsh zenith]

me and my friends are from SA "Luna azul"

we dont know if it is a problem with the launcher... we are still trying to figure out a reason lol

[lament star]

same EU "Astora"

[elder prairie]

same issue right here

my server is SEA "Ethereal Dream"

[severe orchid]

PC

[pale mural]

.....something is definitely wrong here and probably not client side

[severe orchid]

Im in NA nightfall

[lament star]

moreover, the problem is not with the client, because he enters another account with a low character, he does not enter only the main

[neat venture]

PC EU Anomora crash 2, from mobile all ok with login

[patent kayak]

same issue here, Asia-pacific Uranus. Im fine logging in with mobile

im trying to reinstall it right now

[severe orchid]

Same , reinstalling game now to see if it helps. Working on my desktop but laptop is no bueno

[neat venture]

i reinstal it,and try to install from steam its not help)

[patent kayak]

im pretty much fine since start of tof but now it crashing after the news notice pops up

[harsh zenith]

damn, if you guys manage to make it work by reinstaling, let us know pls

[patent kayak]

is the main character on vera desert area?

[harsh sigil]

i need a config reset from the dev end

the faulty config got synced across devices and cant reset them

[pale mural]

PC huh.... at least that reduce target, prob something added to news article which failed to load for some.

• do disk clean up on you OS folder and game folder. In case this is related to cookie or javascript used to load that news/announcement window.
• check your windows update, no need to apply the preivew ones.
• try to empt these folders : ( make sure to logged out and launcher not running at background or tray )
  %USERPROFILE%\AppData\Local\Hotta
  %USERPROFILE%\AppData\Roaming\tof_launcher
  %USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam

[harsh sigil]

done
done
and
done

[lament star]

i guess yes

[harsh sigil]

problem persists

[pale mural]

check input.ini files. It's inside one those folders.
Need to manually find and delete duplicate lines there if for some reason the game keep recreating the same faulty input.ini file

[harsh sigil]

doesnt work

input file is empty tho

[lament star]

the problem is not on the part of the players (not with the game client), as I can enter the game with a different character

[pale mural]

WAT ? ok, trigger that input.ini by changing something at setting -> controller page.
Make sure that input.ini file property is not read only.

[harsh sigil]

well i cant reach that point of the game

it just crashes before that

[patent kayak]

im still reinstalling, have you tried putting ur character on different location then log in to PC?

[pale mural]

I hope mod can be summoned right now x_X

[harsh zenith]

hmm, super weird stuff happening rn

[harsh sigil]

would some1 mind to share their config files

so i can test for an overwrite

[neat venture]

i was on cerberus boss then i move to miroria same dosent login

[patent kayak]

so weird its first time i encounter crashing are u guys using windows 11?

[neat venture]

10

[patent kayak]

my drivers are updated as well

[harsh zenith]

10

[pale mural]

not at my pc, can only test this 8-9 hours later : /

[elder prairie]

10

[lament star]

well, I made sure that the problem is not on my part, so I can relax and wait for the fix

[harsh zenith]

yeah, nothing we can do, so we might aswel be chill and wait for the fix to happen

[patent kayak]

i just rebooted my laptop and that happens was running fine before reboot

[harsh sigil]

i tried replacing config from a friend with working game

doesnt work

[true seal]

Same issue here, tried both normal launcher and steam

[harsh sigil]

and the problem is synced across all pc

android emulator works fine

[pale mural]

🤔 ...... each pc should have their own in game setting. Specially controller.

[harsh sigil]

i dun think the problem is config

seems like a corrupted sync of some sort

how do i escalate 🤔

[pale mural]

only sync here should only your character progress, not client side setting.
wait, is your account binded to google or something ?

[harsh sigil]

yes

[neat venture]

google

[harsh sigil]

wats wrong with it?

[pale mural]

Just guessing since i'm not binding my account.
Google have sync account ability. I wonder if this game setting also sync by google, so when each pc login to google via the game, your in game setting actually overwritten by google sync.
Not working with android since different device.
Clearly will need mod here

[harsh sigil]

i doubt this conclusion, cuz if google sync can overwrite the configs, then the problem shouldnt be contagious

cuz i tried another account and that account has the same problem on a third pc

[pale mural]

none of those pc have keyboard support software ?

[harsh sigil]

none

[pale mural]

[harsh sigil]

i can confirm its a sync issue

i registered a temp new account and it is able to launch the game just fine

[patent kayak]

after reinstalling, I delete all my config and logged in using my username not google log in not crashing anymore

[pale mural]

so you were using google to login and that crashed at news annoucnement window ?

probably related to cel_ti_ca as well.
google stuff.

[patent kayak]

yes i was using google log in,i used the levelinfinite email log in instead. it was working fine after reinstall, before launching i clean up app data and launcher data

[pale mural]

That launcher login.... google ?

[hazy rose]

Yeah Google log in

[pale mural]

yeah..... google is broken right now.

[past heart]

hmm got same problem...

isee thanks for info

[patent kayak]

problems happening if google log in. used username log in and worked fine

[errant harness]

same here i guess we can wait and try later 😦

[hazy rose]

Works fine on my phone, which is odd

[muted bison]

i got same problem

[pale mural]

the playstore part prob ok, but something else hit google

[patent kayak]

u guys try using level infinite log in instead of google

if same problem occurs delete app data files and launcher then log in via level infinite

[lament star]

I'll wait for the fix, I want to log in and play without problems and manipulations with clients and accounts, as I did from the opening until this day.

[celest siren]

help, when entering the game just before entering the server the game closes by itself, i tried it from my pc and my laptop with different internets and still the same. Please help me

[pale mural]

do not use google login, use your basic email login

[celest siren]

The game closes in that part, please help

[past heart]

bind ur acount to Level infinite account then login it manualy not by google log

work for me

[celest siren]

listo gracias!!!

[elder prairie]

fixed, thanks everyone

[tidal sleet]

Still don't know how to unfreeze my character from the game

[vocal portal]

So is the Level Infinite login the only workaround?

[pale mural]

no idea with steam or epic, they should be fine in theory. Since all reports came from pc with google login.

[pale mural]

Have you tried other login method ? like from steam or epic ?
In case this freeze also login related.
Or create a dummy account and test if that character will crash at same location ?
Very odd when multi device crashed at same place and support leave you in the dust for 2 weeks ++

[vocal portal]

Time to make a Level Infinite account then...

[jade mauve]

same me to , even on GFN same thing will crash on notif/news page

[pale mural]

don't use google login, bind to level infinite / use original login.

[vocal portal]

Oh man - the launcher is always forcing me to create a new LI Pass when I'm trying to bind my account - can't bind it to the one I just made

[kind elk]

Hey guys my game keeps closing, can't even get to the server select screen

already verified steam files and reboot my pc.

[vocal portal]

I assume you have the same problem as us

[pale mural]

you were using steam login and not google but also crashed after news/announcement window ?

[kind elk]

i am using google login, in fact i always playing a few hours ago just fine

[pale mural]

uhhh yeah google login is having problem right now. So you need to bind that login to level infinite or use the original one which binded to google

[kind elk]

ohh i see

[indigo spoke]

when I try to bind it to level infinite, it just says I cant bind it since its bound to google already

[vocal portal]

Well it looks like I have to be in-game to bind my existing LI Pass - great

[pale mural]

[kind elk]

no clue what my original login was lolol

[jade mauve]

[pale mural]

Hmm, wait, try to use official TOF website. See if you can find menu about binding to another login method.
The launcher should also use able for that.

[kind elk]

just bound it to steam hopefully i can login now

[indigo spoke]

tried it via launcher, resulting in it telling me it cant

[vocal portal]

The launcher forces us to create a new LI Pass (I already have made one so I wanted to bind that one)

[pale mural]

curse me and my lack of experience in binding account

[kind elk]

managed to login, hopefully u find a solution biscotti

[vocal portal]

Appreciate the help. Just unfortunate the options we have now aren't flexible enough

I'll likely just wait until it gets fixed in some way

Then I'll bind it ingame

[obsidian meadow]

Hi all, any help I appreciate. Just today my ToF crashed when news pop-up showing and always crash. Any suggestion?

[pale mural]

do not use google login. Use your original login before binding to google.

[obsidian meadow]

I use facebook login

[pale mural]

Under impression facebook and google facing same issue. Is that facebook login binded from original account ? If yes, use the original one

[obsidian meadow]

from day-1 I use facebook login

I'll try login with level infinite pass, i'll let you now

[pale mural]

yes, that will do

[violet merlin]

unable to bind with level infinite pass

[obsidian meadow]

I think i don't have level infinite pass, forgot

[vocal portal]

So I tried in mobile, google still works there but when I try to bind my LIPass ingame, I get the same error as the launcher

This is dumb

[pale mural]

..... i hope everyone whose original account is google/facebook can get this problem solved faster.

[obsidian meadow]

is it known issue today?

[violet merlin]

I think

[pale mural]

just today, suddenly those with google login crashed after news/annoucnement window

[vocal portal]

It's so dumb that we can't link an existing LIPass

[obsidian meadow]

I see, thank you guys for helping me and the info

[vocal portal]

And I'm scared to do a reverse bind (Logging in to the LIPass account and binding the google account)

[obsidian meadow]

Just wondering if this issue because server merger issue, the good and the bad

[tired stag]

Guys Is there a way to contact the support team and get a quick response ?

I’ve been having some issues where I can’t get to Vera as I am unable to complete the quest ‘connect to Vera sector’ due to a bug

I’ve tried messaging them on the app a few days ago but I haven’t received any response

[obsidian meadow]

what kind of bugs? portal not open?

I don't know if this channel will help #1007842564726075432

[pale mural]

This bug actually due to character rendered earlier then environment.
Hence dr.claire actually spawned but fall through floor.
If you can change channel at hykros, do it.
Else, you need to contact support [e-mail]

[tired stag]

@pale mural What do you mean by change the channel at hykros ? How do I do that ?

[pale mural]

Top left, you'll see minimap.
On top of minimap, there's writing channel: <insert number> click at the channel, it will ask what channel number you want to transfer into.
Due to low player existence at hykros, this can be quite hard to achieve. New channel is only auto created when a map become so populated.

[tired stag]

Okay thanks

@pale mural Do you have a channel number that you recommend? I’ve tried 5 times but says that it’s too full

[pale mural]

that's not full.... but more like not available : /
yeah, your only choice is help from support.
no, no idea why this bug randomly happening. ( pls not another login related issue )

[pale mural]

Ok searching around, try one of these :

• use VPN ( just temporary )
• if you are using chrome, logout from it and then test the game. If still fail, uninstall / reset chrome, then test again.

[vocal portal]

This is for linking the LIP?

[pale mural]

to make google temporary useable for you so you can bind to level infinite

[tired stag]

@pale mural okay I’ll try that now

[vocal portal]

So that involves me logging into the launcher with Level Infinite then binding the google there?

[pale mural]

your original account is google right ? So if one of those trial worked, use that google account to bind with lvl infinite. Then logout and use lvl infinite account

[rigid relic]

anyone experiencing crashes everytime you log in using google?

[vocal portal]

Yea may account is google. This is the part that I don't get So if one of those trial worked, use that google account to bind with lvl infinite.

[pale mural]

...... uhm.... i think the last 100 chats were about that

[vocal portal]

So what I do is

• Login to launcher with Google
• Go to Account Center
• Attempt to bind Level Infinite Pass
• Launcher forces me to make a new one

[pale mural]

I was referring to this #technical-help message

[vocal portal]

Oh I tried that already using mobile - I logged in to my google account using Android

[hasty tide]

today game crashing when i click launch

[pale mural]

i meant for your pc.... unless you are willing to patiently wait

[vocal portal]

In game with my character - I went to setings > Account Settings > tried to bind my Level Infinite Pass > same error as launcher

[vocal portal]

That's the thing right - I have to be in game. I can't do it in PC when the game crashes on login screen

That's why I tried it on Android

But it still thinks that the Level Infinite Pass I made is already bound to something else

It's really dumb

[pale mural]

ugh.... ok if that true, then I run out of recommendation : /

[vocal portal]

Yea I already flagged that LIP I made for deletion

[little lantern]

launcher account center -> bind to level infinte -> log out -> log in using the level infinite account

[vocal portal]

Yea i tried this. It errors out

[pale mural]

well, he tried but when bind to lvl infinite, he got error. Something else prevent him from doing that

.... last recommendation

delete the whole launcher folder and reinstall it by redownloading from TOF website

it's only 144 mb when reinstalling launcher

make sure to memorize where is the original launcher location. So you can reinstall to same place

[vocal portal]

I'm thinking of another way

[pale mural]

hopefully that also work

[floral plover]

even was i got same error like this on weekend (on picture)
try to reach costumer service, but they didn't answer my problem or fix it
so after waited 5-6 hours i can log-in
and yes my account with LI PASS

[pale mural]

current problem is different then yours.
your problem usually happened due to connection problem from your ISP to tencent server.

[floral plover]

nah, my ISP is fine
i've tried with my account friend and he account is fine

[pale mural]

well if you already tried with your friend account and only your account is not working, empty these folders after logout from launcher and making sure launcher not running at background
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam

and retry the game., need to set everything and find your character again.

[floral plover]

well, i was tried but still got error on weekend
it's okay, my account already fine now xD

[pale mural]

[vocal portal]

So - I got it to work now. What the launcher didn't tell me was if I created a LIP account using the launcher was that it binds it to a new ToF account

So in the end - I just made a new LIP account while my Google Account was logged in the launcher through Account Center > Bind

20-30 mins of that was thinking which email I'd use for it

[pale mural]

glad finally things ended good at your side. Sry, was unable to help at all

[vocal portal]

Still appreciate the help.

[weak peak]

Worked for me with Binding LIP Account. Thanks guys.

[sacred orchid]

Having same problem with my google acc, bound to LIP and loged in through verification code, it worked but i really don't want to send myself email with a code each time i want to log in. I also liked how the game just closes without telling you what's the problem

[vocal portal]

I set it to "stay logged in". The email I used is also a bit of a pain to type out

[sacred orchid]

not an option for someone with 2 accs

[vocal portal]

Oh wait - you can edit the password of your LIP in their site

So you don't have to send a code everytime

Did that for mine since the binding process didn't ask for a password - had to do it on their website

[hasty tide]

hey guys, i have a friend who has the same problem. How can he solve this? Must bind account to LIP if i understand correctly? But how do you do it please?

[vocal portal]

Login with your google account in the launcher > click on the account name at the top right > Account Center > bind to LIP (this will create the LIP account for you)

[pale mural]

tldr from launcher : launcher account center -> bind to level infinte -> log out -> log in using the level infinite account

[hasty tide]

tyvm guys

will tell this to my friend

[vocal portal]

Tell your friend to not create an LIP account from the login page of the launcher - make sure he logs in first with his google account

[pale mural]

well, hopefully nothing wrong at your friend end

[vocal portal]

That register button is a trap 🤣

[indigo spoke]

somehow it works on my end now even with usual google sign in, so perhaps fixed?

[pale mural]

owh, is that pc ? because google at device is ok

[indigo spoke]

yeah, dont have it on my device since my phone is old and decrepit

[vocal portal]

After going through the hell of binding LIP account - I like the auto login feature on the launcher now

[dusk merlin]

check your gmail log in now/Apparently got fixed.

[radiant edge]

The issue was just resolved and the client closures have halted? We just were about to make a notice {of awareness of the issue} to keep everyone on the same page.

Will re-test.

[indigo spoke]

its atleast not closing on my end, an im in game as usual now

[vocal portal]

Looks like it has been fixed - queues are instant now

[radiant edge]

Indeed, it appears to be resolved / can confirm here as well.

Anyway, we'll still bump the matter here incase, to make sure everything keeps running smoothly.

[hasty tide]

@vocal portal @pale mural My friend say thank you very much for your help 🙂

[pale mural]

[vocal portal]

[verbal crest]

Hello! just wanna ask, does anyone know how to unbind and bind again in Level Infinite? or is it not fixed yet? if not does anyone know when will it be fixed?

[hazy vapor]

Hello! I have seen that in the launcher news it has fixed the Google login error where the game crashed. The problem is that the same thing keeps happening to me and I don't have any update.

[eternal blade]

I had french keyboard when entering training center after first login (fresh instalation) setting in pc version of this game
How to fix this?

Changing the button won't work also

[patent kayak]

delete %appdata%\Roaming\tof_launcher folder

should be fixed after

[pale mural]

logout from your game and make sure launcher is not running at tray or background. Find and delete input.ini file in this folder :
%USERPROFILE%\AppData\Local\Hotta\

Then test the game. In worst case, you will need to edit the file content manually.

[hasty tide]

when i click to start the game he enters then he closes auto

[pale mural]

pc or device ?

[hasty tide]

pc

[pale mural]

did you use google / facebook / steam login ?

[hasty tide]

google

[pale mural]

Logout from launcher and make sure launcher not at system tray or running at background , delete folder content of these folders :
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if playing via steam

[hasty tide]

i dont play vie steam

[pale mural]

%USERPROFILE%\AppData\Roaming\tof_launcher\ <---- just that

[hasty tide]

then i just have to start the launcher?

[pale mural]

yes, just login normally and try the game

[hasty tide]

thx

[hazy vapor]

Thanks!! ^^

[vagrant locust]

Getting an ‘update failed, insufficient storage’ error on iOS despite having over 30gb free space. Have tried both offloading and uninstalling/reinstalling the app, neither helped.

Changing connections and restarting device didn’t either.

[pearl ridge]

Guys, anyone with issue force close when at mirroria? Any solutions?

[pale mural]

it's the famous bug, can only keep making more freespace and restarting device on each attempt.
no solution yet from publisher / developer.

[pale mural]

is this pc or device ?

[pearl ridge]

Laptop

[pale mural]

Make sure your laptop support the requirement and the gpu driver is up to date. Mirroria is quite heavy to load.
Recommended video ram is around ~6gb.
If that laptop is using shared memory, suggest to increase page file via windows environment setting.

Also could be corrupt file, check / repair game file via launcher menu.

Reduce your in game display setting all to lowest before retrying. And make sure to run at dx11 ( can be set via game launcher )

Else, you need to post your laptop spec for reference

[pearl ridge]

Thankyou, brb to check it

[terse root]

Why when I accept the request of the group do not nothing?

[pale mural]

Check your in game setting. In case accidentally set to never accept request.
If everything is ok, there's likely team who invited you already full and you're too late to click accept.
Another thing, could be lag and just require complete logout and login again.

[pearl ridge]

Is there a way to move 40gb's save data from steam to windows tof app?

[terse root]

some lag today?

[main smelt]

Anyone knows how to fix this one?

[pale mural]

is that on device ? turn off shading and lower post production

[analog bolt]

I opened dream machine n after talking to her
Nothing happened, when i try to teleport to another map region
It says scenario is not available server is not ready

[pale mural]

oof, connection issue.
best try to relog, hopefully that won't make you lost a dream machine chance. ( 3x weekly )

[analog bolt]

I reopened twice n did the same thing
Same thing happened

Lmao

Yesterday game was fine

[pale mural]

If the dream machine icon still on the map, try leaving your current map to another map and then return back. See if finally you can access dream machine.

[analog bolt]

Can't Teleport as well

I reopened the game n left the dream machine as it is n doing stuffs itis working fine now
Xd

Bug?

[pale mural]

x_X what.
is this on pc ?

[analog bolt]

Yes

[pale mural]

2 things to try :

• Logout from game and close launcher then empty these folders :
  %USERPROFILE%\AppData\Local\Hotta
  %USERPROFILE%\AppData\Roaming\tof_launcher
  %USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <--- if using steam
  Try again, can you teleport out or not.

• Try to bind you account to something else like steam or google. Then login from google / steam. See if you can teleport out.

[worldly flare]

spining rappidy

[pale mural]

did you got invited to party and then attempt to run an instance but someone just decline ?

[analog bolt]

Binding account does anything here?

[pale mural]

sometimes it can help for unknown reason.

[analog bolt]

Ecp
Window key
I do this

[analog bolt]

Hm

[worldly flare]

im next then right now

[analog bolt]

I try next time if it happens
Folder empty thing

[worldly flare]

other personal

[pale mural]

ooo the npc, not your character ? leave it alone : /
on entering map sometimes they can get pathing issue.
change channel to fix it, or just leave map and return

[analog bolt]

My laptop was downloading software in the background @pale mural

☠️

[pale mural]

D : RIP

[worldly flare]

im flying attcked moster and flew

[worldly flare]

what is this ?

[shut gate]

Hello!

How to fix this?
Tried joining other servers still nothing works

[pale mural]

is this device or pc ?

[fervent frost]

Is it possible to change accounts in epic games? When trying to log out, the launcher closes, and then logs back into the epic games account. I want to log in my google play acc

[austere relic]

Epic games is a way to open launcher not a ToF account login method, If you press that 3 lines button in tof launcher it lets you log out on pc

If the button doesnt actually log you out then it is probably a bug i guess

[fervent frost]

Yep. I tried this button several times and it doesnt work. Do u log in from epic?

[austere relic]

havent used epic games, so might be epic games version bug

both steam and normal tof client have working logout button

[radiant edge]

Also not familiar with if the behavior via the EGS rendition is different (vs the other two launchers). Was there an initial prompt to sign in? Or were you automatically logged into the account on the first time accessing the launcher?

-- Reason that I'm asking here is that the Steam and Standalone versions can be forecedly logged out by clearing out the launcher's config files. If you had an initial sign in prompt, the same is likely possible, and the launcher is probably structured similarly with its own config path.

[fervent frost]

There was an automatic "registration" of an account under the name of EGS account. When I try to log out, the launcher turns off. When I start again, there are no mail and password fields from Level Infinite Pass. After reading the reddit guides, I come to the conclusion that the EGS account is unique compared to Steam and other platforms

[radiant edge]

From the sound of it, that's likely.

Resolved: While changing accounts may not be possible through the EGS launcher. Associating a game-account to an Epic account is -- which permits logging into the proper account through the Epic Launcher.

[shut gate]

Android device

[tiny rain]

Hi, I play on PC (RTX 4070 ti, I7 13k, 32gb ram ddr5 4800Mhz) my game is fine, no lags and freezes. but for some reason my discord and browser are extremly laggy when playing tower of fantasy

[covert raft]

and i thought thats my pc getting issues...

[pale mural]

if you're on wifi, restart your wifi router and your android.
delete the game cache ( not game files ) before trying to play
if you're on mobile data, restart your device and delete game cache.

if your isp is ok or no 3rd party secutity apps in the way, should able to connect.

[pale mural]

what browser? also is the discord an app or in browser ?
i'm using firefox with no trouble at all and alt tabbing frequently.

[pale mural]

???? what happened ?

[shut gate]

Thank you!

[covert raft]

same issue ZIP has @pale mural game worked just fine like a week ago

but since then.. 5-10 minutes after i start ToF my discord and youtube are so fucking laggy to the point of my sound completly lagging out

and that issue is only with ToF

[pale mural]

what browser ? also is discord an app ?
mine just firefox and oen both in browser.

[covert raft]

discord app yes
and browser is chrome

but i didnt have these issues like a week ago

and tbh i dont even remember if there was a game update that maybe could have caused it xd @pale mural

[pale mural]

going to test with chrome only.... could be anything.

[pale mural]

using chrome for youtube with onlu ublock origin. Tested on ign's starfield 45mins vid. Nothing wrong pass 15mins. Alt tabbing back and forth due to tof map loading
Note : not using TOF google login or chrome in login state.
Discord is used in browser rather stand alone.

[pale mural]

If your chrome is in login state, test it with logout. Don't use discord yet.
One everything OK, try discord, make sure no overlay active.
Had 0 issue here with chrome running at background and alt tab back / forth.
Chrome version 114.0.5735.134 (Official Build) (64-bit)

[shut gate]

Tried all of this nothing worked..
The "disconnected from server" appears after I try to login
It only let me play the tutorial
Should I try to update my device and try again?

[pale mural]

if you are on solaris, earlier there was mass dc from server which only resolved around 1 hour(?) before.
But if not from solaris, aside from trying to update device :

• reinstall the app ( usually very small chance of file corrupted on device )
• try tether from other device.

[radiant edge]

By any chance is "HAGS" not enabled? (Hardware-Accelerated GPU Scheduling)

-- If it's not, enabling this will very likely take care of what you're seeing. Check under Windows Settings -> Display -> Graphics Settings ->

[radiant edge]

Ditto to the question pitched to ZIP above. Well known issue with UE4+ based games where GPU load is very high on NVidia hardware -- that other applications exhibit stutter with software based scheduling.

That said, the "audio cutting out" is unexpected / probably you're seeing much worse than I've ever personally observed.

-- You can monitor with a tool such as LatencyMon [https://www.resplendence.com/latencymon] during the poor performance to quantify what's happening, though I expect very large DPC spikes from the NVIdia drivers.

[worldly flare]

texre fix

z fighting

[worldly flare]

@pale mural uh

[pale mural]

yeah, that's another common bug. NPC model loaded 1st before environment.
it is another culprit on why some people unable to go to Vera during main quest

[covert raft]

im not at all good with anything technical^^ do i just download it and once the lag starts screenshot what that app says and send it to you^^ ?

(also i use AMD graphic card not Nvidia 😄 )

[pale mural]

is your windows win11 ? My trial was on win10 : /

[covert raft]

mines win 10 too^^

[pale mural]

i guess the only difference at our side is nvidia vs amd.

[radiant edge]

You could run the application in the background before playing the game, and then inspect the program's output when the problem presents itself. Specifically a screenshot from the 'driver' tab, which is sorted by DPC call time by default -- would be the most useful thing to see here. The summary tab might also provide insight.

-- Since you mentioned "AMD", you won't find that HAGS option. I also wouldn't have expected spikes like this on AMD's drivers. Have you kept an eye on temperatures? Throttling might also cause what you're seeing / lots of clock fluxuations. Especially keep an eye on "temperature 2" / the hotspot temp, if that's reaching above 95c on a laptop, or getting over 100c on a desktop card.

Is there any relation to the ingame graphics-settings and the system stutters? e.g, does it lessen if detail is reduced, or resolution is reduced?

[elfin hinge]

so i need help with figuring out why my game wont let me claim chapter 9s Beat Difficulty 5 of the Joint Op when ive beaten it 7-8 times in the last couple of days

[pale mural]

did you got killed when trying to finish joint ops stage 5 ? Also did you manage to get a title from a join ops stage 5 run ?

[elfin hinge]

no

and no

but it gave me the Matrice reward for clearing just not the chapter one

if you look in report bugs i have the same thing

thats most recennt

i was just curios if someone found a solution

[pale mural]

Yeah read the bug report which is probably introduced at 2.5.
I remember back at 2.4, finishing jo run is ok as long as not getting killed.
Just in case, ask few stronger player to carry you at jo 5 so the map can finish faster.
Title require 5 min clear without anyone hp down below 50%.

[worldly flare]

trying redemd its done but not letting get it

first one

[iron spindle]

Hello! I was using mobile data yesterday playing ToF and my data expired while playing, I refilled it today, when I try to enter the game (to map not mainscreen) it reloads or when Iget in I can't use weapon, I have no Hp and the sky is black
Any help?

(My connection is working just fine btw)

[calm urchin]

hi, something is changed in 2.5version amd-gpu usage 100%

testing rebuild configs

found problem Ray Tracing[bugged]

puted RT[off] now gpu chilling 70% usage

27W[RT off] 90W[RT on]

meybe RT[works only nvidia-gpus]

[nova vale]

hello, i wanna change server but i need to delete all the in game mail but i cannot delete those mail with flower because i need to claim them but it say i dont have enough place in my backpack

[paper pasture]

Will A750 able to run this game with RTX on?

Or is it not supported?

[calm urchin]

you have it or plant to use it ?

[calm urchin]

so far i know(DLSS-support, no FSR or no Intel XeSS support)

[paper pasture]

Plan

[calm urchin]

exsample DLSS(not showing up in AMD-gpu card)[RT-bugged]

spects

running (DX12+RX6600+no RT) 10-20%-cpu-usage, 20-40%-gpu-usage

now in game gpu-usages

[worldly flare]

i got crashed by a hacker!!! warning

[worldly flare]

need anticheat program by you and devs and make public

[covert raft]

thats once the lags are active. sound bugging out. game crashed down to 40 fps (before it was smoothly 90)

also i noticed its not only tof thats starting to lag this much. other games too

(someone already said that the cpu usage is way to low considering i mostly run chrome/discord and tof at the same time)

[pale mural]

Report at #1007842564726075432 or to [e-mail].
That's an ingame bug which somehow haven't fixed yet. Hopefully at incoming patch

[pale mural]

is that android ? If yes, clear the game cache from setting -> app. Not game file, just cache.

[pale mural]

usually restarting game fix this issue

[pale mural]

https://community.amd.com/t5/drivers-software/amd-driver-crashing-because-of-chrome/td-p/468825 i hope that helps, at least for chrome

[worldly flare]

is there a way to stop hackers get on your gameplay and crashing the play to be fun and make the person crashed rage

[pale mural]

is that pvp ? you can report the suspect when you received same anomaly multiple times.
adding a video recording can/might help.

file to [e-mail]

[worldly flare]

none dont see in view just radom game ticks mess up by them

[pale mural]

going to need a mod to advice you on what you can do : /

[worldly flare]

just starting

[pale mural]

.... is that normal gameplay not in pvp and just play normal like afk at hykros ?

[worldly flare]

loading in to map

[pale mural]

can you post your spec here along with your in game setting ( like turning on / off raytracing with 4k whatever )

[pale mural]

1% video memory usage ??? and 8 GB RAM ? What

[pale mural]

that's still low, not to mention the model

[worldly flare]

when i play roblox it buffers like this

[pale mural]

Your video card is below minimum requirement. While it can run with forcing down your pc into overworked state, it is not recommended.
This game will make your pc age faster.

Minimum: Requires a 64-bit processor and operating system OS: Windows 7 SP1 64-bit Processor: Intel Core i5 or equivalent Memory: 8 GB RAM Graphics: NVIDIA GeForce GT 1030 DirectX: Version 11 Network: Broadband Internet connection Storage: 25 GB available space

[worldly flare]

welp $400 dollors for pc

[pale mural]

some of those are invalid as current patch. So your video card is pretty much.... invalid : /

[worldly flare]

when pc dies he buy a new one

[pale mural]

He ?

[worldly flare]

dad

[pale mural]

If he's not an avid pc user and specially gaming, you have to forgive him.

[worldly flare]

hdd space

[pale mural]

HDD is slower than SSD. That 100% disk rate is caused by your OS keep writing page file. Bigger the file, harder for HDD to finish it.
Your pc need more RAM and better video card. Not sure with what's your cpu model.
Windows 10 ( or is that 11 ) is quite heavy, 8 GB for working or browsing alone is enough, but for gaming with 3d model like this, you need more RAM.

[pale mural]

It's an old model, still usable. Still depend on money/fund/budget, should upgrade it.

[pale mural]

Find more info about pc price. Example is like this, not a good pointer, but at least a lead :
https://www.amazon.com/gaming-pc/s?k=gaming+pc&rh=n%3A565098%2Cp_n_feature_twenty-eight_browse-bin%3A23724148011&dc&ds=v1%3A8Ky4dvTZl3nlkR6dtyWntuDtGHXK9kn7Dub3%2FRCDSxo&qid=1687195390&rnid=23724143011&ref=sr_nr_p_n_feature_twenty-eight_browse-bin_4

And google more info about each hardware you're interested in.

[worldly flare]

if i use amazon can't invaild phone number to loging

[pale mural]

No, i meant to compare price or as starting point to get more info about how to get a good spec for pc gaming while maintain moderate expense.

[tidal vapor]

why i cant continue aesteria quests? ;-;

[verbal elbow]

I have question
DLSS doesn't work in menus simulacra, weapons, backpack, wanderer? because suddenly gpu usage goes up to 100% and temps go up beetwen 5-10C

[worldly flare]

it may be a bug relog

[worldly flare]

i found that you play video in background turns that fixeds the lagXD

[pale mural]

screenshot your current asperia objective.
there should be no bug surrounding asperiea quest chain.

[pale mural]

well, with that spec, running a background app will make heavier burden for your system.

[pale mural]

Did you run a comparison between running the game with dx12 and dx 11 ?

[elder remnant]

I'm in a wrong region and I'm at level 90. Is it really no way to transfer to a server in the correct region?

[pale mural]

no, transfer server won't work for different region transfer.

[formal crow]

just get an ssd then u get much faster loading

[formal crow]

even my pc with old 650 ti can run fine (with some tweak on tof setting to reduce burden on gpu at cost of quality)

[verbal elbow]

nope, i will test this

[verbal elbow]

still this same on dx11 and dx12

[cold wren]

Bruh not another one of these issues again after restarting 😭 im tired of this bs 😐 this is what im getting after trying to log in again on the windows PC Launcher when I pressed on the Apple logo and it just stays stuck like this

UPDATE : I ended up downloading the STEAM version of the game and I was able to log in with Apple log in method on there 😵‍💫

[fresh jewel]

i get this message when trying to log into the nova event website

[gentle scaffold]

not sure if this right place but for nova event tore de utopia isn't in the list

[pale mural]

Hmm, try to purge in game setting 1st then start the game with the lowest setting. Since you can use dlss / raytracing, start the game at dx12.
To purge in game setting, logout from the launcher and make sure it isn't running at background.
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <--- if using steam.

Will need to find your server and character again. After that start game at lowest setting with dlss and dx12 . See if still facing same issue.
Also check update for your gpu driver.

[vocal creek]

I lost my account but I have a print with its UID, is it possible to recover it

?

Sorry my bad inglish i cant speak só much

[pale mural]

Email [e-mail] for that.
If you have old screenshot about your character, that will be more helpful.

[vocal creek]

I'll see if I have

I dont have

[pale mural]

If you did purchase something from this game, is the receipt still exist ?
Should be digital or even have record at your credit card history.

[vocal creek]

I dont buy nothing

😭

I only have print of summons

I think there's no way

sorry for bothering

[pale mural]

Well, you can try with just using that UID, but no promise : /

[austere relic]

how did you lose it? Like did you forget username and password or what exactly is happening

I doubt customer support can give you account just from knowing UID since its visible on screen if someone takes screenshot or records video

[verbal elbow]

Nothing work, i think game just render on full resolution on wandere page and other so that characters looks the best without strange artifacts. I wish to have frame limiter seperate for gameplay and main menu

[dusty imp]

hiiii i dont know if this is the right place to put this but i came here for help. so when playing my game glitched out while doing the main quest, i was finished the hykros quest in chapter 1 then it glitched me into this memory backup and then had me talk to shirli as nemesis and then go to vera but i hadn’t even finished chapter 1 yet. I reported the bug then looked for further help and saw someplace saying to use the ingame customer support. I opened it and its sitting like this,

It wont close either i’ve tried alt+f4 and pressing windows and closing it out on the tab but it just wont close. does anyone know what to do about wither of these problems

[hasty tide]

hey guys, fyi there is a bug currently on TOF : when you have Windows Hardware GPU scheduling (HAGS) enabled on windows, it generates random flickering in the game after playing it 10-20 mins using latest nvidia drivers.

[thick dock]

Hello, i have a problem with the game in Geforce Now, when i enter to the game, the only thing i see is the Page of Steam trying to open the game, after a while steam show me a message with an error to open the game, i have this problem a month ago 😓😓

[pale mural]

That's not a bug.
New player are redirected to vera storyline ASAP. You can return back to asperia to continue asperia story, open quest log -> memory section once returned to asperia.
Some user have hard time with in game browser. Could try to clean up these folders after logout from game and launcher no longer running at background / system tray.
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <--- if using steam.

[pale mural]

Not familiar with how geforce now works.
Reading around, try to completely logout from both geforce now account and steam account.
Then log into both again and do game sync. See if that can fix it, game files are stored at cloud, so if there's problem with them, nothing you can do about it.

[radiant edge]

Could you confirm which driver that you’re on? Is this with 536.25, 536.23, 536.09, or 535.98?

535.98 specifically had a bug introduced related to GSync:

When using multiple monitors which support adaptive sync, users may see random flicker on certain displays when G-SYNC is enabled after updating to driver 535.98 [4138119]

-- This happened with more than just multi-monitor systems as it's indicated in the patch notes -- it also included some single display setups, and I personally had ran into this. Assuming that you may have a GSync display here, have you attempted with GSync disabled and or with "MPO" disabled?

I can't personally report seeing any flickering on 536.25, 536.23, or 536.09.

536.09 was a hotfix just for the flickering issue with games.

If disabling of GSync doesn't work {or even if it does}, you might try making the following addition in registry to disable MPO {Multi-Plane Overlay} :

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm]
"OverlayTestMode"=dword:00000005

• 535.98's issue only happened with MPO in use.

[tropic arch]

hey i just installed the game again today but it looks like i lost all my progress for some reason, what should i do to get my progress back?

[radiant edge]

Are you certain that you're logging into your account identically to before, and that you've the same world / server selected that your character was made on?

-- The most common cause is using a sign-in provider such as "gmail", and signing in with your Google Account as a plain-old-email rather than using the external sign-in provider (Google Icon at the bottom of the launcher).

If you're certain on both the server selection and account, then it may be necessary to get in touch with Customer Support to locate your character. Yet let's start by checking the basics.

[tropic arch]

so at first i just logged in by my email, i checked the server and everything

then i tried by clicking gmail icon and did the same and still nothing

[radiant edge]

No other accounts that you might've used? How long ago was the last time that you've played the game?

Do you remember specifically if this was after the release of Vera? (Version 2.0)

[tropic arch]

i first played when the game came out, so i last logged in in 2021

[radiant edge]

Ah, if you're pre-Vera, then this is before the changes went in for the account binding system. Post Vera's release, it was made much more difficult to re-associate an account (remove a binding), which reduced the likelihood of account compromise. (made theft of accounts much harder)

Basically, there's a chance that your account that you're signing in with is infact correct here. You'll definitely need to #game-support and get an investigation started. Support will either assist you in locating the correct sign-in method, or for account recovery in the worst case.

[tropic arch]

well okey, thanks for the help, i just hope i won't lose money spent and all the characters ;w;

[radiant edge]

You'll want to see if you can find any details on your character in old screenshots, such as UID, character name(s), servers that you played on, and so on.

If you spent money, and if you can dig up your billing history (from your bank's side) -- the transaction details, this will also assist support in locating your account / proving that you're the owner.

[tropic arch]

i hope i still have some screenshots and stuff like that

[radiant edge]

Whatever you can find basically, the more the better {support will also provide guidance of what they need}. Every piece of details will help Customer Support here. Especially if your game-account was disassociated from the sign-in method.

[tropic arch]

oh one more thing, for some reason i can't contact support in game since it crashes my game

[radiant edge]

By chance do you have either COMODO Internet Security, or Bitdefender AV on the machine?

[tropic arch]

nope

[radiant edge]

Any third party security software installed? There might be more that we're not aware of here. COMODO and BD were the two main ones that caused the game to crash whenever the embedded browser was opened.

[tropic arch]

i have nothing like that installed on the pc

[radiant edge]

Gotcha, then let's first take a look at why the game is crashing, and then we'll move on from there.

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]
-- If you can send me a copy of the most recent of these subfolders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[tropic arch]

well, i contacting the support from the website but it's an AI

[radiant edge]

There's also an email support contact. However, support might request that you contact them from within the game too, so I'd prefer to get the ingame helpdesk functioning pre-emptively there.

[e-mail]

[tropic arch]

got ya

well then i sent you the folder

[radiant edge]

For disclosure to everyone else-- The above crash appears to have been caused by GShade, which we have now added to the known list of software incompatibilities.

[hasty tide]

the bug i reported is not linked to this gsync flickering problem, it happens even when gsync is disabled. It happens with latest 536.23 driver (i dont know about previous drivers) and is only linked to windows hardware gpu scheduling beeing enabled or not. When it's enabled it happens. when it's disabled it doesnt. It's specific to tower of fantasy as well

[radiant edge]

What graphics card is that on specifically? Is there anything else you can describe about the flickering far as what it looks like? {screen color, for instance -- is it 'gray'? Black?}

I've been on those drivers on a 3090 Ti and not seen anything like this with HAGS enabled on either WIndows 10 or 11.

Ah, I see that you're talking about DLSS3 in the problem report. So I'm guessing a 4000 series card.

[hasty tide]

search "tower of fantasy flickering hags" on youtube, the bot here wont allow me to post the youtube link - i get this randomly after playing tof 10 to 20 mins on my rtx 4070 when hags is on. When it's off no problem. It's only on tof. My friend who has a 4090 has the same problem, so perhaps it's linked to dlss3 and tof ( the frame generation button only shows in the game setting when you have a rtx 4 series card and hags is enabled). But the problem happens even when dlss and frame generation is off in the game as long as hags is enabled

[radiant edge]

Will look into it-

[hasty tide]

thank you 🙂 dont hesitate to ask if you want more details. Fyi i already reported this to tof CS and nvidia driver CS yesterday

[radiant edge]

Will do, I recall that we've chatted in DM's before as well. I should be able to borrow hardware to test that on and see if I see the same thing.

[hasty tide]

Also i forgot to mention: this problem seems to be happening more frequently when using other apps like chrome and discord while playing tof. Also i noticed that when the setting "pref max power" in nvidia driver is used, the problem tends to happen less so it could be linked to variating gpu clocks/voltage

[hasty tide]

yeah we did ^^ thanks ^^

[hasty tide]

PS: i know that on the youtube video i uploaded as example i had high fps due to using dlss3 frame generation but i've also had the same problem when dlss and frame generation are off with a capped 60 or 120 fps. No tof ingame settings did prevent this flickering from happening for me, only turning off hags. And when i play other games like cyberpunk with hags on dx12 and dlss3 frame generation i have 0 problems

[viscid osprey]

How much disc space do I need to be able to install ToF? I have 34gb available, the internet says I only need 25gb yet the game says it's not enough when I try to download

[hasty tide]

is it on your system disk (where you have windows installed)? Windows needs some free space to work, you can't just fill up your system disk completely

[viscid osprey]

No, it's on a separate disc dedicated for games and I thought I could let myself have one more game without uninstalling others 😔

Unless I need more space for the sake of unzipping the files that will later be deleted or something

[hasty tide]

yes i think that might be the problem

[radiant edge]

Currently you need around 60GB to install the Windows game client. Bear in mind that the space-requirements have not been updated since the launch of the game, and the game has expanded over time with content releases.

• Once installed, it'll take a bit over 40GB in total between the launcher and client. You'd want to have breathing room to make sure the update process is smooth though-

[hasty tide]

ah there you go ^^ time to buy a new or larger disc perhaps 😊

[viscid osprey]

I see, thank you 👍🏻

[dusty imp]

i'm in asperia and on the quest log in the memory section but its not letting me do the asperia quests? am I in the wrong place?

[pale mural]

.... ugh i hate this mechanic.
back to normal map.
Press T and see top right corner, is there button for continue or begin asperia story ?

[dusty imp]

i'm not seeing anything like that anywhere

[dusty imp]

this is all that shows up

[austere relic]

they need to first enter vera, then it will give option to continue aesperia questline

[dusty imp]

this is such a weird mechanic why do they jump you so far into the story

[austere relic]

but would recommend taking 1 waypoint from vera just to make sure you can get back there

Yeah terrible management for the old quests, it used to give you option if you wanted to skip to vera questline. Now it just forces you to see the recap and tries to make you go to vera

[pale mural]

owh, you haven't talk to claire : / need to enter vera 1st.... and hopefully your dr claire is not bugged

[dusty imp]

ok thankfully i just need to talk to claire first its not making me go to vera first

thank you both for your help !!!

[pale mural]

wish they just make a prompt rather this annoying stuff....

[worldly flare]

@pale mural fell under unground unbanges

motar bike

[worldly flare]

like gta fay to through floor

[worldly flare]

i broke the npc by lanb post

[pale mural]

Those glitches you found and make, all can be reported to [e-mail] if you're willing.
Maybe they will fix it or not, that's up to them.

[spice owl]

i dont have much a techonological issue, the game loads well but it crashes when the game loads in.

[radiant edge]

Windows game-client? By crashes do you mean that the game abruptly terminates, dropping you back back to the desktop / launcher?

Please check for the existence of crash-dump subfolders under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]
-- If you can send me a copy of the most recent of these subfolders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[radiant edge]

Just as a friendly reminder, this channel is specifically for technical issues. Anything on the state of or the direction of the game belongs elsewhere.

[royal wedge]

is the quest find claire bugged from doctors coffee ? claira is not at the location from tracker

[pale mural]

According to your screenshot, you are suppose to talk to slayer, not dr claire.
slayer is located at a tent behind your screenshot

[twilit edge]

Not sure why, but I cannot seem to find out how to get team voice chat to work on PC with people from other platforms. I tried last night but could not figure it out. I launch it through Steam

[jolly sequoia]

HOW TO DELETE ACCOUNT

GAME DOESNT LET ME DELETE THE STUPID ACCOUNT

CANT CLICK THE STUPID LINK FOR GAOD SAKE\

[wary shuttle]

Try to contact ToF Support via email:
[e-mail]

[grave trout]

my game won't update,
I have 41 GBs to update (i have 50+ GBs of space left). I click update and it starts downloading, but then at around 1 GB the download completely stops and I have to reset it

[calm urchin]

it need double amount space, because unpacking(double size temp) 50Gb(patch need)100gb-space..

current-game size

[grave trout]

wtf?

that's insane

[calm urchin]

yeah i know most games used zip(packed files)->unpacking take same amount(temp)when patch done is go down correct size

steam(is different pickup all files)[patch 1GB->it need download 500mb][good packing]

[grave trout]

what if i uninstall and install it again from steam then?

would that work?

[calm urchin]

yeah i can quess 44GB(game size)->steam(need download like 22GB)[total]if game good packed] it sould work

[grave trout]

aight, thx i'll try

[calm urchin]

[spring folio]

okay so im downloading ToF rn on steam and i just wanna know is the 40+ gb with the additional resources or do i have to download those too when im done

[calm urchin]

no extras at 40+ GB[total game size]->then play game

[spring folio]

ohh alr thanks

[next thorn]

Should i try ?

I just need one to get her c3

[pale mural]

#gameplay-help or #standard-chat
and your resource is not safe enough : / unless you are a lucky people. Your choice though @next thorn

[next thorn]

💔

[storm condor]

If i downloaded the game trough epic games
how do i log into my old account that i make on the ToF launcher before
It just keeps logging me onto my epic games account and i cant switch

I would prefer to not have to delete the game and download the 50 gigs again

[pale mural]

Uhm, the step by step was wrong.
You should bind 1st your original account toward epic before start downloading the epic one.
The binding can be done via tof official website or the original launcher.
At this point, contact support at [e-mail]

[storm condor]

Im not quite sure what you're trying to say
I have the information to log onto my old account but when I open the launcher trough epic I am not able to switch accounts

[storm condor]

is there perhaps a way to download the actual ToF launcher and be able to detect the files that I downloaded from epic

[pale mural]

I'm sorry, english is not my main language. And no idea about baiting TOF launcher to detect epic game files.
https://www.toweroffantasy-global.com/news-detail.html?content_id=b7a1cd63aaf5ba47eaaaefea06933e5b9d29

Did you accidentally already login to game using your epic account ?

[ember walrus]

Hello, I've just finished installing the game from Steam, but I'm getting this error. Tried closing game and Steam client then reopened it and tried to start the game but still gives this error.

[pale mural]

Something disturb the game anti cheat.
Try to restart your pc in case you were playing an ol game which also have anti cheat but said anti cheat didn't close properly or an emulator.

[ember walrus]

I was going to use the Emu ...but then saw there was a steam version too so I've installed it through steam instead.

Anyway ..I'll reboot pc and see if it fixes it.

Nope, still having the same problem

[pale mural]

umm, ok what's your OS ? Are you using win7 or custom build win10/11 ?

[ember walrus]

Checking integrity with Steam ( again, already did before rboot and found no problems).

Windows 11

Original build (not customized)

[pale mural]

no 3rd party antivirus ?

[ember walrus]

Only Comodo, but if there was something he would warn me. And I have other games installed as well.

He won't silently block/Isolate anything

I'll check anyway if he did

[pale mural]

#technical-help message about comodo

[ember walrus]

Nope ..he didn't block anything new or at least isn't in the blocked apps

[pale mural]

no, but there is a history about comodo not quite compatible with the anti cheat.
previously it was about purchasing.
no idea what kind of incompatibility with current version.

See if you can disable comodo completely both in service and startup. If can, test the game after rebooting your pc again.

[ember walrus]

I'm tempted to either try to reinstall it or try the Emu I usually use.

[pale mural]

I see, unfortunately, there is no complete list of software incompatibility : /
Hopefully a mod can help your further.

[ember walrus]

The thing is that it might be the fact that I used the web link to steam (from steam website), instead of from Steam directly

[pale mural]

Steam remote play ? Could be, I meant, it is about sharing a game which is not hosted by a server but another simple pc.
If you're not the hoster and the hoster also play the game, there's a chance of triggering anti cheat.
I hope mod can provide better answer.

[ember walrus]

Ok, this is weird ...after verifying I tried starting it again and for some reason it used (Finally I would say since it's de default one) Firefox to log in instead of Chrome ...and now game started.

[pale mural]

x_X ..... uhh i hope it stay safe at your end.
Your account also binded to google account ?

[ember walrus]

for some reason was using a non default browser to log in ( and actually I never even set it up really...was just to have a second choice)

Steam one ? yes but I even registered from the game just to see if that could solve the log-in problem I was having)

[pale mural]

hmm, too many variables here : /
but at least there's an example of working solution coming from you

[ember walrus]

sometimes wouldn't open the browser to log in ...sometimes it would ...but giving that problem.

🙂

[pale mural]

Not sure if this also related, previously there was a problem about google login. And everyone were forced to bind to infinite account and use it to login.
But that case was already ..... 1-2 weeks ago.
Perhaps a logout from your chrome and relogin ( maybe add browser clean up ? ) can help make things smoother.

[ember walrus]

Funny thing is like I said ..I had installed it month's ago, but never used it ... what I find weird is that he used that instead of the default Firefox

[pale mural]

x_X

[ember walrus]

Found the real culprit why it won't use the Default Browser. It was indeed Comodo. Had to restart client because I changed Voice Pack and won't use FF again. So I've uninstalled Chrome ....and lol...it used Edge instead ( another I never used and you can't even uninstall) and it gave the same error. So I did like the post above wrote and temporarily disabled the Auto Containment then started the game and it did in fact use FF and logged in correctly and started without trouble.

So I guess for me the problem you mentioned is still there, not fixed. But oh well ...if all I need is to disable it for 15 mins isn't a big issue, but I hope it will get fixed.

[grave trout]

https://tenor.com/view/thanos-curious-explaining-have-you-ever-heard-of-trolled-gif-25163776

[spring iron]

It is possible to link his account to steam, and play on the launcher too when you want ?

[ember walrus]

Steam one will still use the launcher.

I'm using Steam one and it starts the launcher ---> Log-in--->Launch (Game)

[hard tinsel]

yeah, u will have to download it twice if you want to play steam and launcher version

you can link steam and still play on launcher

or download both version

but there is no reason to link it to steam because steam version also opens the launcher and you can still login with other methods

[spring iron]

ty so much!

[ripe trench]

DownStreamServiceUnavailable. For three hours now 😦

[outer barn]

how to fix the “update failed due to unsufficient storage”? i have 20gb+ storage space

[ashen bloom]

I loss access to the main mission and don’t know what to do. I tried to reset it.

[pale mural]

is that on device or pc ?

[pale mural]

lost access ? Is this about being fast forwarded to vera region while you want to return back to asperia reqgion and finished older quests there ?

[sudden dome]

Hey! So, the situation is, the game used to run on my pc smoothly, but after coming back a few months later it's lagging like hell. I feel like my laptop might just be able to handle this, but i dont understand why it's messing even at the lowest settings

[ashen bloom]

I am not sure

[pale mural]

Logout from launcher and make sure it is not running at background or tray.
Find these folders and delete its content :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <--- if using steam.

Then test the game again. You will need to set everything again and find your default server.

[ashen bloom]

I also never received the rewards for joining discord/facebook.

[pale mural]

If you're on PC press T, you will see quest log at top right of your screen, can you screenshot it ?
No idea about facebook one, I think you need to bind your account to facebook login to get the reward.

[sudden dome]

Oh alright, imma try out man, thanks for the help!

I'll let you know if it works

@pale mural hi! I'm sorry but that didn't seem to work...

I had folders named 29093

Deleted the contents in them

Oh wait, delete all files in the main folders?

[pale mural]

29093 - > That's for user file, it will be recreated by the game. Everything under those 3 previous folders will be recreated upon login.
Not the game folder..... those AppData folders are for user file.
Some users from 2.2 face graphical issue and require complete wipe out of those 3 folders. ( you were saying months, so I was assuming pre 2.4 )
As for the slow down, outside updating gpu driver, what's you laptop spec ? Like GPU , processor, RAM , storage device.
Also is there 3rd party anti virus running at background outside windows defender ?

[sudden dome]

So, apparently i deleted the files in 2 of those folders, i don't have any third party av soft installed or running in the bg
It's an i5 8th mx150 2gb..
8gb ram

480gb SSD

It used to run great back then as vera released, i played till 2.3 and it went fine, I had occasional issues like these but they subsided pretty much 5mins in into logging, but now it seems much more annoying

(just for a comparison, GI in the current state works just fine rn for me with 30-40 fps avg

[pale mural]

Well, changelog so far on graphic was about optimizing dlss.
Check the launcher , try to force run it both at dx11 or dx12. Your gpu support dx12 API, perhaps with 2.5 optimization, you might forced to run with dx12. But need to test both modes. Top right menu at launcher window.
Also, test without anything running at background.

[sudden dome]

Alrightt, imma try those out as well

Well, this is what it looks like rn

[pale mural]

is that dx12 ?

[sudden dome]

Lemme restart the game and check lmao

@pale mural okay man, you saved me

Thanks a lot

[pale mural]

so, which mode is it ?

[sudden dome]

It seems i was using none as a preferred so idk what did the system chose

Used dx12 for now

And it works just fine as earlier

[pale mural]

owh ok

[sudden dome]

Imma try the dx11 as well

Wait it started lagging now...

[pale mural]

so it's not fixed yet ?

[sudden dome]

I'm still constantly looking for more ways

Using dx11 now

Might overclock and check after this

[pale mural]

Hopefully a mod can look further. There are logs under user file which is being generated when you start game.
Those can be analyzed and probably can find the solution required for your case.
For now, I can only recommend to :

• increase your OS page file since your RAM is 8 gb and that GPU memory also small.
• try to reduce amount of service running at background at msconfig ( disable all except all windows, processor , gpu, sound )
• turn off any overlay function from any app.
• check laptop power setting, in case it was changed into power saving rather performance.
• if you have any mod installed like gshade, remove them.

[outer barn]

i’m in mobile, do you know how can i fix this?

[pale mural]

Uhh, you won't like what i'm about to say.
Currently there is a bug with the installation or updating.
It keep saying not enough space while you have lots of space. No idea why such a bug keep triggered.
Best advice is to keep deleting stuff and rebooting device before attempt to install or update.
Note, while the game files require ~15GB ( and more with each update ), it will require extra ~5GB to run properly.
When installing or updating, recommend to have at least ~40GB of empty space.

[outer barn]

thank you

[low fiber]

Does the term of "weekly activity" Reset after update is including housing vendor buy, dream machine, raid?

[austere relic]

only this

[low fiber]

Noted thanks damica

[feral quiver]

is midasbuy working? it seems to take forever to take a payment

[strong remnant]

My friend keeps crashing
We joined a joint operation and now when he opens the game it keeps crashing

[solemn ibex]

Is it normal that my tower of fantasy takes up over 80gb of space ?

[solemn ibex]

Hmmm.. well sh#t.

[calm urchin]

for patch(temp)[double size], when patch-installed is go 44Gb

[solemn ibex]

Do you think uninstalling and installing the game would fix the problem ?

My game folder only has 1,496 files and 168 folders and takes 80,6 GB

[calm urchin]

yes(fresh install pickup only newest files)[then lauching game]

[solemn ibex]

Alright I'll try that, I'll tell you if it will fix the problem.

[calm urchin]

[timber marsh]

I haven't logged in for who knows how long, but the game changed my username and now I can't get it back. Did anyone else experience this?

[calm urchin]

sound like launcher(accounting proplem) try clear caches in brower try login again

in to laucher you see yourname if login-correctly

[timber marsh]

In game username

It was Subaru and now it's Subaru#c

[calm urchin]

that in case contact tech-support #game-support

[real junco]

Is it possible you are on a server that merged? Then if there were multiple same usernames, they would've been altered slightly to tell them apart

[timber marsh]

Utopia was my server I think

[real junco]

Yep, Utopia was a merge server in the latest batch in June

[hasty iron]

Any way to change the keyboard off of french keyboard?

Nevermind I was doing the wrong thing

Apologies

Ok so my W and A keys for walking forward and left don't work, they just reset back to z and q

Tried restarting the game and making sure I had the right language and region on my pc and the game but still happens

[worldly flare]

i got kicked out of my crew 2 servers polur and oasis

[worldly flare]

im not a spam bot

[pale mural]

you posted that at wrong channel.

[pale mural]

In game setting controller.
There is a default button there, try to use it.
If that won't work for whatever reason, logout completely from game and launcher. Make sure launcher is not running at background or system tray.
Find and delete input.ini file at : %USERPROFILE%\AppData\Local\Hotta\ folder.
Then test the game again.

[pale mural]

PC ? No, pre 3.0 is like ~45 GB.
But I guess you are an active player since launch, the game always create session file which is safe to delete.
Those files can be in form of logs or crash reports and spread between user data folder and game + launcher folder.
They can take a very large space. Not in front of my pc, I'll ping you once I can open my pc again.

[pale mural]

What's your friend device ? PC or android/iphone ?

[versed crane]

tof keeps kicking me out but the app has no update feature now, is it because tof is preparing for update

[pale mural]

it is under maintenance.
an update should be available soon or later

[versed crane]

ok

thx

[heady prism]

what is this ?

[calm urchin]

Maintenance(in progress)

[heady prism]

ahhh bcs that i cant update it or what ?

[calm urchin]

update

[heady prism]

i cant open the launcher

[calm urchin]

my recommend reinstall tof put diffrent folder

[heady prism]

reinstall 40gb

[calm urchin]

make backups diffrent drive

if tof-laucher bugged reinstall it

it seems game-size now about 50GB

patch in progress..

[mossy dagger]

is there again gmail account problem? lauch game through google account and instantly closes while level infinite works

[calm urchin]

what browser you using ?

[mossy dagger]

chrome

[calm urchin]

i using edge for laucher(it works every time)

[mossy dagger]

still same lauches fine and crashes on that info screen

tryed level infinite account works fine..

[left socket]

laptop/pc freezes when I update to 3.0.0
Anyone else having this problem?

[teal wyvern]

Haii (new here)
So Im not sure it's only me but I got the update already and I was about to play the new update but everytime the game would launch onto the menu screen it instantly crashes :')) and brings me back to launching screen,, is there anything i can do to have the game work qwq

[verbal verge]

I’m having the same issue

[left socket]

I did a fresh install now my download speed is capped

[calm urchin]

Maintenance( is still progress )

we see at 30mins when servers starting up

[plucky lark]

yo how big is the game now?

[calm urchin]

around 50GB

[plucky lark]

ohh thanks, have you tried reinstalling already? or that's just how big the game is now?

[calm urchin]

patched old to new(is total 50GB now)

i taked fast preview screenshot(then closes automatic)[meaning server not up yet]

[spare magnet]

same problem

[plucky lark]

alright, same with me then. Yea I tried logging in too after the update, but seems like it's still down. Thanks Claude.

[calm urchin]

[spare magnet]

so we cant playing in 3.0 now xD?

[calm urchin]

21mins need w8 for checking if server up

[calm urchin]

w8 for manitance as done..

[spare magnet]

oh its maintenance time

my bad

[calm urchin]

yep w8ing

[austere relic]

20min longer before maintenance is over, unless they extend it

[calm urchin]

true if all going as they plan:ted

[calm urchin]

yeah they extented it 2hours

[real junco]

2 hours? Yikes, what happened??

[calm urchin]

i can quess maintenance(is take longer as expect)

[real junco]

Extra DC then?

[calm urchin]

DC ?

[real junco]

Dark Crystals, compensation

[calm urchin]

good question meybe

is last screenshot in menu

[mossy dagger]

seems like atleast google thing is fixed

managed to log and no crash

so can try others who had same problem

[lament belfry]

my client update freezed anyone have same problem?

[calm urchin]

my just closes in menu(i think maintenance still going up)

[umbral orchid]

update on steam?

[calm urchin]

yes more dark Cystals

[spare magnet]

tof working now?

[calm urchin]

nope yet still maintenance

looked multiple sources(steam 700+)[playing or they w8 in menu]->then 1 twitcher(is playing)-CN player , me trying lauch always closes game then menu...

china 5hour head for me

[real junco]

They had to, each hour of maintenance is 100 DC. There would be a riot if no DC was given for extended maintenance ^^''

[calm urchin]

ohh they fixed loging-error problem( almost )

tryed logout/login(in laucher) now i seeing that menu

[young carbon]

my iphone is barely downloading this update, like at most 2MB/s

how to fix?

[calm urchin]

i think server-capped bandwidth

[young carbon]

great... this just shows that servers are still...

[calm urchin]

mobile connection or wifi ?

for me was 28GB(patch)

[young carbon]

wifi

and im not talking about patch size, but download speed

[calm urchin]

then is router bandwidth(wifi allways slower)

[young carbon]

patch size is 12GB for me

dont think so

other stuff downloads at the speed it should

just this game patch

[calm urchin]

you can download game-patch fine(lot ppl w8 for servers to online)

listening flute-music in menu

[spring glacier]

that’s weird- i had this problem with the innars update took me almost 2 hours, but for this one it was way faster like 20 min

[strong remnant]

pc

[royal wedge]

server still down

[pale mural]

Once he's done downloading patch, ask him to do a file check via game launcher.
Bottom left below launch button -> repair.
Once finished with repair command, close launcher and make sure launcher not running at background or system tray, then delete these folder contents :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam.

Then ask him to start game after maintenance over, remind to set in game graphic and find his server again.

[pale mural]

yes, no further notification.

[strong remnant]

thank you, he will try

btw the update wont install

it is stuck at 12%

I know that is not my wifi cause I do 12mbs, its decent

[royal wedge]

her hair is buggy?

[real junco]

Seems maintenance is over, finally ^^

[royal wedge]

any way to fix this

[pale mural]

Clean up these folders :
%USERPROFILE%\AppData\Local\Hotta\crashes and log folder
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam
<game folder>\launcher\log\alog + launcher + tinyget + sail\qrsl + sail\tof_launcher

The contents will be auto recreated by the game. Note, you might need to find your server again. And the launcher might ask you to redownload launcher update ( only the launcher, not game files )

[royal wedge]

answer me

any way to fix this

her hair is buggy

[pale mural]

Is this via steam or the game basic launcher ?

[royal wedge]

why ignore my question

[pale mural]

probably after patch , that's the new model ? Keep in mind, the patch overwrote older files as well.

[royal wedge]

any way to fix this

[calm urchin]

servers online now

[royal wedge]

any way to fix this

[pale mural]

can test in game graphic setting to see if the older model require certain setup. Else.... no, that's the game file.

[royal wedge]

any way to fix this

why people ignore me

[calm urchin]

post report-bugs

[steep vine]

bruh as soon i started tof and do some raids my pc just freeze permanently lol

[calm urchin]

ohh then raids(are offline)

[pale mural]

%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <--- if using steam
Try to clean up those folders after closing launcher and make sure it isn't running at background or tray.

Set the in game setting to low and test again. You will need to find your server again.

[steep vine]

later i will try if that problem happened again also i remember i applied some tweaks i got from reddit the stutter fix

Thanks tho

[pale mural]

You meant those ? That's a lot of optimization manual writing.....
https://www.reddit.com/r/TowerofFantasy/comments/zyu127/fixing_stutter_dlss_memory_leak_and_enabling_dx12/
https://www.reddit.com/r/TowerofFantasy/comments/wpaozv/ue4_engine_tweaks_guide_to_improving_graphics_and/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

[calm urchin]

exsample my Display-settings(RT off) DLSS(hidden button on)[count as FSR2] gpu=RX 6600

[steep vine]

yeah

[pale mural]

wait, are you using gmail login ? test without gmail login if possible

[royal wedge]

no one answers me in bug reports too

[steep vine]

im not using gmail login

[royal wedge]

why everyone ignores me

[calm urchin]

is take longer time responce for devs

[pale mural]

..... you are using wrong format and that report will be read by admin and forwarded to dev. That will take time.

[royal wedge]

how does it work then

[pale mural]

owh : / ....

[pale mural]

read pinned message #1007842564726075432 message

[calm urchin]

[steep vine]

yeah i crashed again but this time it didn't freeze my pc that i need to restart lol

[calm urchin]

#966294054092542012 can add more roles in account-name

[pale mural]

if you're still crashing, will need a mod here to analyze your crash. Usually crash are saved at \AppData\Local\Hotta\Saved\Crashes

[still perch]

Hey there. Got myself a brand new graphics card. But can't manage to play without the fictionnal vram error from unreal engine. the work arounds found on the web do not do the trick. i'm out of options. maybe some ppl found the fix there but could not find it.

[stoic dawn]

Once he's done downloading patch, ask him to do a file check via game launcher.
Bottom left below launch button -> repair.
Once finished with repair command, close launcher and make sure launcher not running at background or system tray, then delete these folder contents :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam.

Whoever recommended this it worked for me, crashing is gone

[pale mural]

what's your pc spec along with that new gpu ?

[stoic dawn]

Thanks a lot ❤️

[hot adder]

is there some way to contact cs about an issue i had?

[still perch]

Got 16 gigs of sys ram and a ryzen 4500

the graphcs is a rx 6950 xt, put that on THIS modest system for test purpose

open air no case

[steep vine]

i didn't use repair i immediately delete those files not sure if i will crash again but this is my third attempt

[still perch]

and i'm not to put that on the real rig before assuring it works

[stoic dawn]

I tried initially from earlier but i guess not needed for sure

[steep vine]

i see thx for the feedback hope it will not crash anymore xD

[stoic dawn]

[pale mural]

Was your previous gpu also an AMD product or different ? Just in case there is nvidia driver product not properly cleaned up and somehow make the game choose wrong device.

[still perch]

the previous was AMD. Before that i had a rig wich had several different graphcs cards, including a 1070... then got it a Vega 64, i worked like a dream

[steep vine]

@pale mural Just realized you've been helping alot of ppl already why you still not a Mod like Eliya ?

[pale mural]

If rng god decide me to have bad luck, I'm leaving : /

[still perch]

And this rig with clean, new, official, win10 install nothing works, and the Vega 56 it had never got tof to work

while the rig with Vega 64 worked perfect

[steep vine]

xD Bro i think you deserve to be mod here

[tight lake]

So, I'm having trouble updating the client. It tell's me I need to update to 0.0.6.653, when it finishes the updates, it just tells me to update again. Anyone else having this issue?

[old lichen]

Mods aren’t here to provide technical support in the first place, they are however free to do so if they possess the knowledge for it

[steep vine]

24/7 on tech help

[pale mural]

@radiant edge most likely need a crash dump reading for this user : /

[old lichen]

I also don’t think this person has ever applied

[steep vine]

Ohh i see

[still perch]

where can i find the crash dump then?

[pale mural]

usually at <window user>\AppData\Local\Hotta\Saved\Crashes
or at <window user>\AppData\Local\CrashDumps
depend on how it crashed

[still perch]

it's a very laaaarge file, where can i put that?

[pale mural]

like i said, if rng god demand me to have bad luck , i'll have to leave : /

[pale mural]

usually the mod will ask you for personal dm.

[still perch]

i have toi wait for my turn then?

[old lichen]

[old lichen]

Feel free to upload it to Google Drive or UptoBox in advance, Eliya will surely text you when she’s free

[still perch]

just in case i found a line, it might tell that the game tries to run DX11 in the stead of 12...

maybe i missunderstand it but : LogD3D11RHI: 0. 'AMD Radeon RX 6950 XT' (Feature Level 11_0)

[pale mural]

Your antivirus might got in the way of the launcher updater.
If you are using 3rd party antivirus, you'll need to add whole game and launcher folder into exclusion.

If you're not using 3rd party antivirus, the easiest way is :

• delete your launcher folder, ONLY THE LAUNCHER, NOT THE GAME.
• download launcher from TOF official website.
• install it at previous location.
• you might need to tell the launcher on where is your game files.

[pale mural]

you know... gacha

[pale mural]

You can try this, although if still crashing, you'll need to forward that crash report :
Empty these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

Open launcher, use menu at top right of launcher -> system -> select your dx

[tight lake]

It fixed itself, somehow lol, but I'll keep this in mind if it does happen again. Thank you!

[still perch]

I'll try that and put DX12 before ever restarting the game yes

[steep vine]

@pale mural Thanks your method works im not crashing anymore but the fps drop on domain map tho xDD

[calm urchin]

tryed rebuild configs ? in hotta-folder

[still perch]

Hello. Not yet, i got some stuff to do before that.

but i'll sure give a try

[calm urchin]

path="C:\Users\Username\AppData\Local\Hotta\Saved\Config\WindowsNoEditor"-folder need empty if holding old configures files

%USERPROFILE%\AppData\Local\Hotta\Saved\Config\WindowsNoEditor\* or pin-guide

📌

[still perch]

It did the same thing again. 👀

[sacred panther]

is it normal for TOF to use 7gb ram on low settings...

[calm urchin]

gpu-usage

[calm urchin]

how big is your gpu-memory ?

[calm urchin]

if gpu-filled full->next is putting extra textrues in ram

[calm urchin]

laptop gpu ?

[sacred panther]

no its a 3080

[calm urchin]

display settings are DLCC enabled ?

[sacred panther]

im playing on low settings lol

[calm urchin]

try RT[None], then enable DLSS[performance]

cmd->nvidia-smi->you see lot status in gpu usages..

Fine-settings

[sacred panther]

lol i changed to dlss perforamnce and restarted game

nwow its using 8.4gb ram

[calm urchin]

gpu-ram or cpu-ram ?

[sacred panther]

cpu

it says N/A for everything in nvidia-smi

[calm urchin]

someting is odd..

[sacred panther]

well in task manager the gpu ram usage drops from 7.5gb to 1.3gb

[calm urchin]

meybe old drivers messed up..

[sacred panther]

after i close the game

so it is using gpu ram

[calm urchin]

is task manager showing 1 or 2gpus ?

if showing 2 gpus(then intergated gpu(icpu enabled)

[sacred panther]

i have 2 gpus but they're both 3080s 😂

[calm urchin]

ohh then sli-nvidia ?

[sacred panther]

not sli

[calm urchin]

so you puted 2 3080 wihtout sli-modes ?

[sacred panther]

yeah

[bitter heron]

how can i turn the controller Rumble OFF now? Allready have set all to OFF in the Options.
It's damn anoying

is there any new hidden setting?

[calm urchin]

my recommend buy that sli-bridge(cost about 5€) is double resources

[still perch]

Repairing the game managed to somehow worsen the issue. lost my screen and my driver and litteraly got spammed with the same message, again

[calm urchin]

wihtout sli-bridge ohter gpu(just idle doing noting)

[still perch]

Might that be some AMD thing?

[calm urchin]

ohh what gpu you using ?

[pale mural]

Open your device manager , set view to show hidden driver, then expand tree about display adapter. Can you screenshot it ?

[still perch]

sorry for the France action there

👀

[pale mural]

If somehow cannot be reset. Do a forceful way.
Logout from launcher and mnake sure launcher is not running at background or tray.
Then go to %USERPROFILE%\AppData\Local\Hotta, find input.ini file . Delete input.ini file then run game again. You might need to set the other setting again.

[pale mural]

Is this already with view hidden devices set to on ?

[bitter heron]

oh god...