technical-help

[sly spire]

Hi, I'm having immediate crashes on the Level Up splash screen on the PC client installed on my work machine (no issues with my home gaming machine).
I checked crashed logs, and I have these stuff:

CrashReportClient.ini (entire file)

bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2

Hotta.log (only added in what seems relevant at the very end)

[2023.05.15-00.24.07:420][  0]LogTemp: Failed to read game version settings
[2023.05.15-00.24.07:420][  0]LogTemp: Failed to GetStringConfig ===> /Script/Patcher.GameVersionSettings, UpdateURL
[2023.05.15-00.24.07:421][  0]LogTemp: PlatformFile.OpenRead no exist=C:/Program Files (x86)/Tower Of Fantasy/Hotta/Content/PatchPaks/GameVersionSettings.ini
[2023.05.15-00.24.07:421][  0]LogTemp: Failed to read game version settings
[2023.05.15-00.24.07:421][  0]LogTemp: Failed to GetStringConfig ===> /Script/Patcher.GameVersionSettings, BackupUpdateURL
[2023.05.15-00.24.07:426][  0]LogTemp: PlatformFile.OpenRead no exist=C:/Program Files (x86)/Tower Of Fantasy/Hotta/Content/PatchPaks/GameVersionSettings.ini
[2023.05.15-00.24.07:426][  0]LogTemp: Failed to read game version settings
[2023.05.15-00.24.07:426][  0]LogTemp: Failed to GetStringConfig ===> /Script/Patcher.GameVersionSettings, UpdateURL
[2023.05.15-00.24.07:426][  0]LogTemp: PlatformFile.OpenRead no exist=C:/Program Files (x86)/Tower Of Fantasy/Hotta/Content/PatchPaks/GameVersionSettings.ini```

[2023.05.15-00.24.07:426][  0]LogTemp: Failed to read game version settings
[2023.05.15-00.24.07:426][  0]LogTemp: Failed to GetStringConfig ===> /Script/Patcher.GameVersionSettings, BackupUpdateURL
[2023.05.15-00.24.07:498][  0]LogTemp: PlatformFile.OpenRead no exist=C:/Program Files (x86)/Tower Of Fantasy/Hotta/Content/PatchPaks/GameVersionSettings.ini
[2023.05.15-00.24.07:499][  0]LogTemp: Failed to read game version settings
[2023.05.15-00.24.07:508][  0]LogAndroidPermission: UAndroidPermissionCallbackProxy::GetInstance
[2023.05.15-00.24.07:518][  0]LogUObjectArray: 44380 objects as part of root set at end of initial load.
[2023.05.15-00.24.07:518][  0]LogUObjectArray: 2 objects are not in the root set, but can never be destroyed because they are in the DisregardForGC set.
[2023.05.15-00.24.07:518][  0]LogUObjectAllocator: 14557688 out of 0 bytes used by permanent object pool.
[2023.05.15-00.24.07:518][  0]LogUObjectArray: CloseDisregardForGC: 44380/44380 objects in disregard for GC pool
[2023.05.15-00.24.07:532][  0]LogEngine: Initializing Engine...
[2023.05.15-00.24.07:588][  0]LogStats: UGameplayTagsManager::InitializeManager -  0.054 s

I've tried restarting the client/launcher and the Repair function ofc, but no dice.

[sly spire]

EDIT: I got in now. All I did was... log-out the launcher, restart the launcher, log-back in, then launch the game again.
Ah well...

[feral phoenix]

Hello, any update on this issue?
I am also experiencing the same issue. I am using mobile to play tof, but after the 2.5 update keep on receiving this error when logging in, transmitting to the party leader, loading in bygone/JO, and teleporting.

[rancid wyvern]

Hello! I’m on PC and it’s still the same. Looks like a lot of people are experiencing this problem though. Doesn’t seem like there’s a solution to this yet unless the devs decide to fix the problem themselves.

[fringe radish]

If i have a account in a server, am i able to create a freshly new account on the same server in the same region?

[glass mulch]

Cant delete these 2 emails, cant trasnfer server.

[steep vine]

Ofc you need to claim the item first before deleting xD

[pale mural]

if you still have slot in backpack and unable to claim the items or doing anything with that mail, better contact support [e-mail] or report at #1007842564726075432 or use contact us function at TOS website ( remember to login with your account 1st )

[pale mural]

yes, just create a new account at TOS website and login using that new one. Don't bind new one to already used gmail / steam / epic account or things will get broken.

[pale mural]

do you know how to tracert the server ip ? Another guy got problem with his ISP route toward server from tracert result. His issue won't get resolved until those route service got fixed.

[clear hornet]

How do u contact support to retreive your acc?

[pale mural]

Odd, could be shader cache problem or game file issue.
Clean up directx shader via disk cleanup, gpu shader cache, and steam shader if running TOS via steam.
if nvidia :
C:\Users\<your pc username>\AppData\Local\NVIDIA\DXCache C:\Users\<your pc username>\AppData\Local\NVIDIA\GLCache C:\Users\<your pc username>\AppData\Local\NVIDIA Corporation\NV_Cache

if amd, need to use its adrenaline software , setting -> graphic tab -> advanced -> find reset shader cache or the like ( options might vary depend on this software version )

just to be safe, also clean up old temp files and cache at C:\Users\<your pc username>\AppData\Local\temp

Then use the launcher to repair game files. Test again in game, start test with lowest graphic option, just in case it is actually rendering problem.

[pale mural]

best bet either via TOF website contact us function ( bottom of the page ) , remember to login with your very first account at the web.
OR send email [e-mail]

[clear hornet]

Idk why but i cant log in anymore with my google acc. It puts me back to the game even tho the server is eden

[pale mural]

afraid cannot help you futher too : /
I don't do account binding for personal reason, too many party can crashed the account.

[odd compass]

@trim jasper Helluu, I was part of the fiona beta test but haven't got my rewards yet.
I was told to contact you for it but I cant dm you so I'm just pinging here instead. Is there any update on the rewards?

My UID: 1600548052
Server: Aestral-Noa

[main hull]

May be this game need to be optimized. I have a RX 7900 xt. I play TLOU max setting 4k ultra at 60fps but tof at 1440p, 70 fps it's hard to reach. 🤣 And 9 GB Vram, wtf is that? ><' ouch

[gleaming elm]

I keep getting disconnected from the game/server despite having a decent internet connection. This game is the only one acting like this. It was fine months before and I can play without much issues but after this update I keep getting disconnected.

[radiant edge]

@main hull – The performance hit that you’re seeing is entirely the raytracing feature, and specifically in Mirroria where it's heavily used for reflections.

On the Nvidia side of things, this is mostly mitigated through DLSS. Yet, the same type of offering (aka, FSR) is not available for a staggered step of resolutions on the AMD side. If you want higher performance, you'll likely need to back down the raytracing effects.

@gleaming elm – Make sure that you restart all Internet equipment (router / modem / CPE), if you’ve not already done so. If that doesn’t improve the situation, and if it doesn’t clear up on its own {these types of issues tend to clear up just as abruptly as they begin} -- you’ll likely need to get in touch with both your Internet Provider and Tower of Fantasy’s support teams.

In the case of your ISP, you’d want to explain the service that you’re having issues with. Meaning to mention Tower of Fantasy and the server region that you’re connecting to. Likewise, when contacting Tower of Fantasy’s support team – you’ll want to provide them with your location, IP address, ISP, a description of the problem [servers it’s observed on], and any other details of that nature that you can – such as if it only happens during certain instanced play, or at certain times of day. {try to observe if there's any "time of day" relation to the disconnections}

-- The goal is to get both ends of the equation here so to speak to look for anything wrong in each transit direction, with the hopes that something is found for a long-term solution. Customer Support may also be able to authorize you to explore other options that we cannot recommend openly here to try to narrow things down.

Abrupt issues can / tend clear up on their own. Other services within the same region on similar datacenters (even if you're not aware of which other services) probably are also having issues. Your ISP is likely receiving complaints on these services. Just the same, your reporting the problem can't hurt in speeding the process up of getting it resolved, or in finding a workaround in the meantime.

@clear hornet – Just to make sure I understood your problem: Whenever you click to “Enter” the Eden server, following a loading screen – you’re dropped back to the server selection with no error prompt?

How long would you say approximately that the loading screen takes before this happens? {an estimate, or timing it with a stopwatch if you’re able to}

-- There’s two common reasons for this happening, one of which is system performance, and the other being connectivity.

[clear hornet]

Whaa? Im having problem w logging into my acc cuz it brought me back to the start bc i never logged in after like 1 month after TOF released back in 2022

Gloval

[radiant edge]

Ah, back to the start as in behaving as if it's a fresh character. Do you remember if "Vera" / 2.0 was released when you last played the game?

The reason for that question is that the account binding / unbinding system was altered significantly to make it harder to re-associate accounts, post Vera. {e.g, for user-safety reasons}

[clear hornet]

It was nemesis

Nemesis was the first ssr char in the tof global release

Amd thatd wuen i started

[radiant edge]

Fairly early on then. In a situation like that, you'll likely need to get in touch with customer support. Assuming that you've already tried both your gmail account "as plain old email", and through the external Google login provider (Google Icon at the bottom of the launcher).

[clear hornet]

Yes i contacted support 5 hours and im still waiting for them to respond tmmrw

[radiant edge]

With accounts post-Vera, the odds of account theft / rebinding are extremely low. Pre-Vera, it's possible that your account might've been compromised.

In either case, Customer Support will be able to assist you in figuring out what happened. That is, either in locating what the correct login method is to access the account, or -- where your characters currently are per recovery. It may take longer than 5 hours for them to get back to you, though rest assured that they shall-

[steep vine]

Are you having same issues with me ? Like getting disconnected when joining or leaving instances like Jo,VR,Bygone and also when you teleport you get disconnected

[radiant edge]

Their speedtest references HK, so it'd indeed be possible that they're effected by the same regional issues as you are.

[gleaming elm]

Thanks for the reply and for the suggestions/advice. I will probably monitor the situation for now and see if this will clear up by itself.

[gleaming elm]

Yeah that happens, and even if I am just exploring on the open world.

[steep vine]

Damn so that's like 7-8 ppl with the same issue pls help report to the cs so they will fix it

[steep vine]

For real i did all the basic troubleshooting but it didn't work i guess the only way is wait for the fix xD

[gleaming elm]

oh wow, alright I will send a report later then.

[pale mural]

if you know how to do tracert, try to tracert the server ip ( ctrl alt del and opem resource monitor, see where qrsl.exe connected to ).
the other guy got a broken connection somewhere between his isp and server.
you won't reach the server properly due to security, but you can notice which part is unstable.

[vestal tide]

they need a channel for ppl to vote for the same issue
so we dun have to report 1 by 1 to CS, as many ppl lazy or don't have such kind of time for the reporting progress which end up won't be fix

[grim field]

huh?

Im scared to click buy tbh

[real junco]

Ranni? It's fine, it won't do anything, just tell you it's not available yet^^

[grim field]

ah ok

[karmic walrus]

hello, the cusor of my game is invisible and does not appear even when pressing alt/esc, does anyone know how to solve it?

[crystal drum]

Hi, i really need help, i used to log in with my google account, and that account has been hacked, so i cant use it anymore, it there anything i can do to recover it?

[clear hornet]

I contacted support and i dont remember my uid for my tof account and has no screenshots- is there any else way

Because i played during 1.0 the first release (nemesis banner)

[glacial heron]

The game won’t update in-game and keeps saying insufficient storage and “missing string table entry” even though there’s more than enough space. What do I do?

[quiet talon]

^^^ Same here any help would be appreciated

[trim jasper]

Hi, please check your in-game mailbox, rewards should be sent about 12hrs ago~

[pale mural]

pc or android / iphone ?

[glacial heron]

iPhone

[pale mural]

how many space do you have left ? To work around this bug, you might need more.

[hasty tide]

Is there a way to reduce lag? My laptop (MSI GF75) can run a lot of other higher quality games without this much lag. Also it crashes a LOT for some reason. I can't even adjust my settings properly.

[pale mural]

lag or fps problem ? From reading your problem, more like fps problem. Lag is about connection, specially high delay between input and the actual action.

[hasty tide]

Ooohhh, thank you. Yes, it's an fps problem.

[glacial heron]

Like 37 GB left

[pale mural]

try 50 : / .... before retrying, go to iphone app setting and clear TOF data cache.
That bug have been around for long time, going to assume it just read pc space requirement which reached 45 GB for now.

[pale mural]

open your device manager, expand display adapter category, and use top menu to show hidden devices, how many device being shown there ? And is there a transparent one under display adapter category ?

[quiet talon]

Doesn’t work with 53 GB left .:(

[glacial heron]

Thanks for the suggestion but there isn’t a clear cache option for any apps on iPhone anymore. I alr deleted and reinstalled it so it kinda cleared cache by doing that.

[pale mural]

Unless hotta demand a device only filled with TOF this bug should be fixed or have better documentation about the real requirement.

[steep vine]

@vestal tide You famous now you on stix video

[vestal tide]

useless tho
TOF not even responding those whale complain 🤣

[steep vine]

Rip Devs xDD

[radiant edge]

@crystal drum – Given you’ve lost access to a bound sign-in method which has access to your game account, you’ll need to immediately contact Tower of Fantasy’s support. {see #game-support }

Since the attacker potentially has access to your game account here, we’d strongly recommend that you initiate the support exchange outside of the game account / helpdesk system, specifically by email. If the attacker can sign into your account, they're capable of reading your support exchange, so you'll want to keep this in the dark as long as possible (not alert the intruder).

That address for reference is:

[e-mail]

Do make sure that your system is clean {if the vector of compromise isn't known}, and importantly that the email-account that you’re using for access is well secured and not connected in any way to your gmail {e.g, account recovery method / alternate email}. Once secured, you’ll want to ”concurrently” follow Google’s guidance on account recovery: https://support.google.com/accounts/answer/6294825?hl=en

It’s important to remember that even if you regain access to your Google account, that the attacker could potentially bind additional sign-in methods, or have signed in and have a persistent login past the point of recovery. {in jist, it's crucial to get both parties involved here}

@hasty tide – There’s been many different models / revamps of the MSI GF75. It could be a 9th Gen Intel with a 1050, a 10th with a 1650, a 3060, have 8GB of RAM, 32, or even 64.

Let's start on those crashes, since the crash-dumps will also include a bit more detail on your hardware. Check for the existence of any crash dumps under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[manic portal]

Hi everyone, I have had this issue for days now trying to get ToF on my phone for my holiday. As you can see I have more than 70GB space and no matter what I remove it just doesn’t fix. Anyone had this issue before? I’ve reinstalled countless times too.

[odd compass]

Alright just checked and I received it, thank you so much!

[pale mural]

Afraid there's no definite answer for that bug. Few thing you could try :

• reboot the device before retrying.
• if using wifi, forget the network and reconnect again. ( to clear wifi data cache )
• just maybe......... check your genshin and star rail app permission, disable them all before retrying TOF update process. Heck even turn off other auto start app.

[west reef]

what are the specs recommendations

[pale mural]

for pc at steam page :
` Minimum:
Requires a 64-bit processor and operating system
OS: Windows 7 SP1 64-bit
Processor: Intel Core i5 or equivalent
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GT 1030
DirectX: Version 11
Network: Broadband Internet connection
Storage: 25 GB available space

Recommended:
    Requires a 64-bit processor and operating system
    OS: Windows 10 64-bit
    Processor: Intel Core i7
    Memory: 16 GB RAM
    Graphics: NVIDIA GeForce GT 1060 6GB
    DirectX: Version 12
    Network: Broadband Internet connection
    Storage: 30 GB available space`

But this was written for early version. Right now pc storage usage already 40++ GB, not counting log files created on every login.

[west reef]

i meet most of the specs except from 6gb vram, can having 2gb less vram impact my pc that much?

i can barely hit 60fps constantly

[pale mural]

for android :
Minimum Requirements: Kirin 710/Snapdragon 660 Recommended Requirements: Kirin 980/985/990/9000, Snapdragon 855/865/870/888, Dimensity 800/1000 Recommended Operating System: Android 7.0 and above Minimum Memory: 4 GB RAM Recommended Memory: 6 GB RAM+ Minimum Storage Space: 12 GB Recommended Storage Space: 15 GB or more

for iphone/pad :
Minimum iPhone Model: iPhone 8 Plus Recommended iPhone Models: iPhone 13 / iPhone 13 Pro / iPhone 13 Pro Max / iPhone 13 mini / iPhone 12 / iPhone 12 mini / iPhone 12 Pro / iPhone 12 Pro Max / iPhone 11 Pro / iPhone 11 Pro Max / iPhone 11 / iPhone SE (2nd generation) / iPhone Xs / iPhone Xs Max / iPhone XR Minimum iPad Model: iPad Air (2nd generation) Recommended iPad Models: 12.9-inch iPad Pro (4th generation) / 11-inch iPad Pro (4th generation) / 12.9-inch iPad Pro (3rd generation) / 11-inch iPad Pro (3rd generation) / iPad mini (5th generation) / iPad Air (3rd generation) Minimum Storage Space: 12 GB Recommended Storage Space: 15 GB or more

[pale mural]

With lesser gpu, you should play with lower setting, to load everything faster and not crashing due to the amount of animation and fps killer.

[west reef]

im playing on absolute lowest graphics and with DLSS set to performance. in Nvidia control panel i turned all my settings down and i also enabled any other windows settings that speeds up my pc

still keep lagging and stuttering

yet i can play other open world games and shooters max graphics

genshin max graphics too 1.5 render resolution

honkai star rail medium on 120fps

but ToF always stutters when going into a JO or when getting out of loading screen

keeps dropping to 40 fps randomly or lower

[pale mural]

What's your gpu model ?

[west reef]

RTX 3050 Mobile

[pale mural]

Umm, did you try to run TOF with dx12 rather using dx11 ? Can set this at launcher.
Your GPU is much better then mine.... so it is odd.

[keen ember]

I can't enter tof on phone using mobile data. playing with wifi works fine. anyone knows why? Huawei P40 pro

[pale mural]

Did you also use ray tracing ? Heard it causing stutter, no idea about current performance.

[west reef]

i'll try right now

[west reef]

everything is off or on the lowest

[terse flame]

it might be provider problem, have you try other game with your mobile data?

[keen ember]

yeah every other game works fine. Also weird, because my friend shared his mobile data with me, and it worked fine. He got the same provider as me

it only doesn't let me in on my own mobile data

[terse flame]

try clear the cache of the game tap hold the app icon -> app info -> storage/user storage -> clean cache not clean game data

[steep vine]

@vestal tide bruh this CS why they're trying hard to help me why not just report to the devs instead. This issue is not related to me why they giving me this instruction i explained it very clean Lol

[vestal tide]

I think they don't understand english that's why this happen
U report about auto dc and they reply u with crash issue and how to fix 😂

[round pivot]

the fps limit in gameusersettings.ini no longer reflects on the game itself, is this intentional?

[steep vine]

Daym no fix for disconnection issue

[glacial heron]

Me too bruh it’s so annoying

[keen ember]

I did that. I even reinstalled the game. It was fine in 2.4. When 2.5 got released, it started happening

[worldly flare]

player is under map when entering cutsence with zeke in his shack when orb is throwin

[steel dust]

Does anyone know why when I press w it dashes?

[worldly flare]

auto run

[analog solstice]

Since one of the last patches i only roll knifes it seams. Is this how it’s meant to be?

[hasty tide]

Anyone know how to logout and switch accounts cuz every time I press the logout it exits the window and doesn’t let me switch accounts on pc

Pain of taking a break and the first platform you used doesn’t have enough storage

[hot grove]

How do you clear storage on iOS?

I really wanna play

[hasty tide]

by deleting practically everything

[hot grove]

Like apps

[hasty tide]

Yea

[hot grove]

Ok

[hasty tide]

Sometimes also pictures but I recommend saving those on like google photos first

[hot grove]

Damn

I deleted like

Half of my apps

I only have

Roblox

TikTok and YouTube left

What else

[hasty tide]

How much storage do you have

[hot grove]

5 GB

I think

Lemme check

Ye 5 GB

[hasty tide]

How much do you need for ToF

[hot grove]

Didn’t sY

Doesn’t say

How do I see

@hasty tide

[hasty tide]

In App Store it tells you the base amount then after you download that I think you download something in game and it’ll tell you

[hot grove]

I need 3.7 GB

But look

And it still says I can’t

So what I do know

Please help

[hasty tide]

Wait so out of your iCloud storage in general in settings and storage it should give you a device storage

[pale mural]

eee check you device storage not the online storage.
Also the game actual size for device is ~16GB, but due to some bugs when installing, make it at least 50-60 GB.

[hot grove]

Yesss

I did it

I can play now

Thanks for the help @hasty tide

[hasty tide]

Np

[hot grove]

And thanks @pale mural

[steep vine]

@vestal tide Damn those whaler who's on report bugs channel been hiring ppl xDD

[vestal tide]

No use report at there
Will only become a laughter for ppl
Coz tof doesn't care abt that or incompetent for solving the issue else why until now tof doesn't respond to those issue

It's bad for tof honestly
But yeah TOF always like that
They won't responding or give an announcement whether what they are going to do, just remain silent as always like they don't care at all and hurting players 😂

[rugged fractal]

Hi.
When is maintenance expected to end?

[pale mural]

◤Update Time◢ 2023/5/17 06:00–08:00 (UTC+0) (Depending on maintenance conditions, the server may be back online later or earlier than scheduled)

[rugged fractal]

Thanks.

[inland pewter]

need some help, dunno how to change everything back

im dumb, nvm

[lavish current]

same problem as above but clicking to change keyboard doesn't change keyboard and I can't change keybinds to keys already used (can't overwrite)

[tawdry copper]

Hello the account deletion link in the customer service section in the settings doesnt work, when i click on it nothing happens, can someone fix this?

[pale mural]

Purging setting is the last option. Write down your setting and your current default server, since you need to set/choose them again.
Quit game and logout from launcher. Delete content of these folders, not the folder themself.
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

[rustic cobalt]

Or its weird or something wrong here, few ppl got alots of achievement points because of achievement reset and claim it again, double they points. Its not fair for achievement rankings

[wispy drift]

whales arent fair for achievement rankings

[lavish current]

This works, thanks for the help. Although it shows keybinds as French, qwerty still works (for now).

[rain moth]

hi, i have this issue since a while now and can't do anything about it, i tried to redownload the game, but it didn't help :(

[pale mural]

Quit game and logout from launcher. Delete content of these folders, not the folder themself.
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

then try again, you'll need to readjust your setting again

[rain moth]

it didn't work i still have the same error message

[pale mural]

did you make sure launcher is not running even at background task ?

[rain moth]

how do i do that ?

[pale mural]

ctrl + alt + del, open task manager, find tof launcher -> right click and pick end task

[rain moth]

its not running in the background when closed

[pale mural]

[rain moth]

its not running in the background, so i tried again, but still didnt work

[pale mural]

That's usually works for this kind of error.....

[rain moth]

i sent a mail to the support in case they have something else to help me

[tulip cedar]

Morning. The game stay closing in my redmi note 9s. Is just with me or not?

[worldly flare]

lag isuse on with a hard drive frames min

[gloomy shoal]

This happened to me alot when my internet connection was bad

[rain moth]

fawk my internet connection isnt very good

[gloomy shoal]

aye that could be it, hope you manage to get right

[worldly flare]

had to restart the app it frozze on me

[gilded yoke]

Guys what is this item? I got this after defeating world bosses as returning player
It's in my mailbox and i can't claim it, always says "invalid item"

[rose root]

you get this for every boss you kill, and you cant delete it, when they not fix it i will fill your mailbox till its 500 full, my mailbox is full off this too and no idea when they fix it

[gilded yoke]

Dang 😦
I can't even use data transfer because of this thing

That thing can't expire?

[rose root]

yes this is blockt too, and you get no email rewards when your email is 500

its timeless so it will stuck there till they fix it

[gilded yoke]

[rose root]

you can do a bug report in the report bugs tab of course

hope they see this soon and fix this damn thing xD

[thorn bronze]

how do i transfer my tof account from steam account to ios?

[dark prairie]

anyone else getting constant d/c in Hide and seek event? ive been d/c at least 5 times, wasting so much of my damn time when you get nothing when kicked from d/c

[lean spoke]

yeah i just logged into my level infinite account on my phone and it started a new save, is that what happened to you?

actually nevermind, i saw my problem. im on a different server than im supposed to be, make sure youre on the right server

[reef atlas]

wont let me launch tof

[proper brook]

Hello Guys! I just want to ask what will be the best server to choose for Tunisia Players.

[radiant edge]

I'd expect that you might get the best latency to the EU servers. However, that doesn't mean they're necessarily the best choice per spoken language. Would suggest experimentation here.

• You'll likely get under 170ms for instance to everywhere other than the SEA servers.

[radiant edge]

PC Client?

What happens on launching the game? Do you see anything, even briefly, such as a Game Window appearing for a split second before closure?
Just give me a quick rundown of what exactly happens whenever you attempt to launch the game, especially the last things that you see or hear. {The description itself might give a lead, it also helps determining if the engine is going down late enough in the init for dumps to exist}

That all said, let's also look for dumps regardless what you're seeing on launch: Check for the existence of any under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[worldly flare]

soft lock falling off truck cutsane them drowing the water

[radiant edge]

I notice that you mentioned a hard disk earlier, this is on the Windows / PC client - right?

-- Could you explain what you mean by a soft-lock? Game window unresponsive, yet the rest of the system otherwise functional? Probably I'll need to get a better understanding of what hardware you're running on here -- will shoot you a DM.

[strange igloo]

a friend of mine already started a ticket for the issue, but has anyone ran into a character disappearing after a server transfer and no longer showing on either server? he's thinking there might been a weird issue due to ping since we're in NA but he's in Asia.

[wise meadow]

why does my game crash?

[tough vale]

Does anyone have an actual fix for this damn controls bug? I tried doing what the guy said earlier deleting everything in the temporary files folders but the issue is still here. It says I have a french keyboard and I can't change it nor can I change any of the keybinds

Legit unplayable

Can't even set the damn "move forward" as "W" lol, might as well uninstall it if nothing works

[dusky pasture]

how can I turn off motion blur

[pulsar halo]

iPhone 11 Pro Max, 30 gb free storage

Uninstalled and reinstalled multiple times, tried offloading (clearing cache), used different internet (switched to data and different wifi, no change), tried restarting phone.

Am I missing something here? All the FAQs all say "contact customer service" when I can't even get into the game's menu to even have that option.

[pale mural]

Type language settings at windows search bar, then check preferred language.
Is english US keyboard or english UK keyboard installed there ? If yes, try to put them into 1st list.
Also check regional setting from that language setting window, set both country and region to US 1st and then redo wiping out TOF profile folder setting.
Once returned to QWERTY, can set back that regional setting.

[pale mural]

If during loading after in game , could be some broken files or unstable connection issue. If you're on pc, try to do repair game files from launcher and then test game again.

[pale mural]

there are few posts about this from google search result. But do this at your own trial and error since by default it is not supported by the game.

[pale mural]

The installer for device is known to be quite buggy by requiring more empty space then what is required : /
No idea what trigger said bug, no official response either.
Create more empty space and keep retrying. Reboot your device 1st before retrying.

[drowsy grove]

is anyone experiencing crash problems? game has been randomly crashing for the past few days even though I'm been idle chatting with people in team chat.

[radiant edge]

Windows Client / PC? If yes: Check for the existence of any crash-dumps under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[round pivot]

just used 3 of the joint supply chip iis and none of them applied to my player?

[hushed mist]

can someone help me ? i can't launch the game from steam because of this, i restarted my pc, uninstalled and reinstalled the game and it still doesn't work...

(currently trying form epic games)

[autumn crater]

same here

[hushed mist]

i'll tell you if egs change something when the game is dl

[autumn crater]

mine from the launcher itself, it just close without any warning

[hushed mist]

worked on epic games for me

[pale aspen]

how do i recover a lost acount?

i tried o login with email i could think of but i just couldnt find my account

[pale aspen]

bruh

[thick timber]

Hello everyone, my name is lunii. I have my wanderer on the Europa server karst cave. I can't access the server since the last update. When I try, the tower of fantasy app closes on its own. And I would like to continue playing with my wanderer lunii on karst cave. On other servers I can create and play a hiker without the app closing, this problem only exists with karst cave. I don't want to create new wanderers though, I'd like to keep my lunii on karst cave. Help please 🥺

[mint torrent]

Remembered that ToF existed, and I can't login (Tried to restart my pc already, and opened as admin, dunno what's going on lol

[mint torrent]

fixed the problem lol

[paper cape]

Hello! Help! I am stuck at the end of the Aesperia questline
I looked up a walkthrough that shows you're supposed to talk to Elric at Hykros but the quest is only telling me to go to Vera, and when I go to the gate it says I need to finish the main story before I can go. Talking to Elric does nothing.

wondering if it has something to do with this, since every other chapter is marked complete...?

[coral raptor]

I'm just gonna ask again here because I've tried everything I could.
Does anyone know how to fix this visual bug with the reflected whispers outfit?
My friend told me it could be a bug from copying someone's preset but I've literally never done that before and I just want to be able to enjoy this outfit. 😕

[fathom cove]

https://tenor.com/view/flashbang-gif-22572243

[pale mural]

Not sure if that's broken file or setting problem or driver if that problem happened after updating to certain version.
Try to fix game files via launcher.
If the problem still exist, purge these folders content. ( don't delete the folder )
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

Will need to change your setting again along with default server. Before starting the game, turn off amd or nvidia overlay if used.
Test game with dx11 ( can be set via launcher )
At game setting test with very low setting 1st along with no dlss / raytracing / 4k stuff. If that costume worked fine, go ahead and test with increasing setting.

[pale mural]

Try to do a file repair from TOF launcher in case your character is at innar area and somehow the update corrupted the new innar area files.
Purge these folder contents, but not the folder
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam
Then test your old character using the lowest setting + directx 11 at launcher setting, in case the crash was caused by graphical issue.
If the error still persist, suggest contacting support at TOF main website -> bottom area -> contact us -> chat function, login at website with your account 1st.

[thick timber]

I use ToF on my phone, Samsung s23 plus because I don't use a computer.

[pale mural]

Then try with clearing the application data cache. Remember only the cache not the main game files.
if you're on wifi, forgot the network and reapply again, then reboot device before retrying the game. ( in case there were some stuff crashing at network or game cache )

[thick timber]

I cleared the cache, restarted my phone, unfortunately I can't access the karst cave server. As soon as I try, the app closes without an error message. I also tested the internet connection online and it works very well. WiFi like mobile data.

[pale mural]

guess your only choice will be contact customer support. it's a chat function, could be real in game problem like old items which should no longer exist still remain at your inventory and caused the crash.

[thick timber]

ok thanks, i will do it. 😊

[upper bison]

hello im having camera issues my mouse to screen it seems like latency but i think maybe its the settings something wrong when i move mouse the screen image doesnt move coordinately it moves screen as much as it like to left and right or top to bottom

[radiant edge]

Whenever you say that it seems like latency, does that mean that your camera eventually moves to the position that you're expecting it to after a delay? How long a delay are we talking here? Milliseconds -- or is this much more severe?

-- The chasecam in the game has a "float-delay", though this delay should be very minor. {e.g, it's not something most people are bothered by}

[upper bison]

i think latency is less than a second but we can slightly feel that slowness but not that much if u ask me if its there

but camera is not coming to position i want

i play valorant on mouse nicely so its not hardware

mostlikely either because of settings

[radiant edge]

If it's throwing off your muscle memory, that might be mouse filtering. Unless you think it's more like some form of acceleration.

[upper bison]

like when i move around i feel like its not going where i want to quickly like i always felt like in the game

[radiant edge]

Geforce Now would be giving you at least an extra frame of lag from the streaming, so that's certainly expected.

[upper bison]

fps is 60 intact

[radiant edge]

Oh yes, I don't doubt that on NVidia's platform performance wise. In this case, that would imply ~13 ms + connection latency + general system latency {from the input-lag prospect}.

-- Though I don't think that's what you're feeling {just delay} based on everything else, and what you included in the DM's.

[silk wasp]

Can someone explain to me how to access the articles of this NPC?

[pale mural]

not yet available at least for global

[silk wasp]

And for the cn what does it give?

[pale mural]

sry, no idea : /

[silk wasp]

Np thanks for answers.

[median flax]

Guys does anyone know how to copy the game from a pc to another

The launcher version

[faint lance]

How to claim that

[scenic meadow]

necesito ayuda, como puedo borrar este correo?

[pale mural]

@faint lance @scenic meadow that is a bug from game, best you can do is report to customer service. Can do it via chat at TOS main website contact us menu.
Be sure to login to said website with your account.

[faint lance]

Hmm

[pale mural]

not sure if can just easily copy paste the entire game folder.
Launch the launcher 1st, look at setting for game location folder, memorize/take note of the location. ( ex , D:\TOF )
Close the launcher.
Copy the entire TOF game folder to another pc.
After copying, enter TOF game folder, delete the launcher folder. Memorize /take note the location for the launcher folder. ( ex , E:\TOF\Launcher )
Download the launcher installer from TOF website, reinstall it into the TOF game folder, make sure to match previous location. ( ex , E:\TOF\Launcher )
Open the launcher, and set the game folder at the launcher. Point to new TOF game folder. ( ex , E:\TOF )
Then from launcher do a check game files.
Once done, try to run it.

[pale mural]

There are lots of them at #1007842564726075432 section.

[pastel knot]

anyone having problem lately for the launcher on the pc version? like when you open the launcher it doesn't open and you have to close the process and when you open it again it will now work just fine and it will happen again after you close the game and launch the launcher the first time

[radiant edge]

Do you happen to have Process Lasso installed on the machine? That's the only cause that I've personally been able to reproduce so far, and we have a pin on this under the known software interactions.

[radiant edge]

Copying of the game from one system to another (after the launcher has been installed) -- "should work". The only gotcha here is that the game's runtimes may not be installed -- so it may not function if they're not already present on the system.

Notably the June 2010 DirectX Runtimes if it's a fresh Windows install that's not had much other software loaded.

[pastel knot]

idk what you mean by process explorer

[radiant edge]

Paypal has a "minimum service fee" on transactions. I can't speak with 100% certainty if that's the cause, though I would suspect that it is. {e.g, the lower the transaction amount, the higher Paypal proportionally collects from the flat portion of the transaction fee}

Note: This is not an official statement.

[radiant edge]

I did just mistype the product name there. Process Lasso, it specifically has a feature for automatic power profile changing with loading of games. More specifically- if any application launches from Steam, it's assumed to be a game, and Process Lasso will switch the active power profile concurrently to the launcher loading.

-- This reproducibly caused issues on the first time load where the launcher window doesn't come up.
Per that pin: <#technical-help message>

[pastel knot]

it's my first time hearing that application so maybe i don't have it

[radiant edge]

If you don't know what it is, you likely don't have it. I'll shoot you a DM to collect a list of all software that you have installed, among other things. {an msinfo export}

Since one program can cause this, there may be others too.

[barren yoke]

Can some1 help with this, I keep trying to login but it's not working and I've tried downloading it from steam and official website but both won't let me log in

It keeps staying on this page

[median flax]

Thank you man will try this for sure

[radiant edge]

Looks like you're on Windows 11. Assuming that you didn't have trouble signing in before now on that machine? Or, is this a fresh install on a new system?
-- Do you have any other devices that you can attempt a sign-in from on the same Internet Connection, or access to any other connection (such as cellular-tethering) that you can attempt a sign-in through?

Other thoughts: Do you have any other account bindings that you can attempt a sign-in with? Are you able to sign into your account via the Tower of Fantasy Global website?

Basically, most of the time these stalls are connection related. Sometimes people can login via Google, or Steam bindings, whereas they're having trouble with direct login. [or vice-versa]

[halcyon juniper]

did you guys got "crash" at today's JO?

[barren yoke]

Ohhh I see, yeah I've been trying to login for about 4 days now with no luck but I'll try with another device

And actually yeah I was playimg before on this same machine but for some reason when I tried getting on it auto logged me out and logging back in is no luck 😔

[valid pilot]

Hello there. I have a problem with my account. I enter the same account as the account I entered on the phone from the computer, but it starts from the beginning. Whatever I do, I couldn't fix it. I also tried matching accounts, but it didn't. How can I solve it?

[solar patrol]

is anyone having this issue?

[radiant edge]

@halcyon juniper – Windows Client / PC? If yes: Check for the existence of any crash-dumps under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes". [or, Saved_Steam, if the Steam version]

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

@valid pilot – Are you certain that you’re both on the same account and also the same world / server? {Your account doesn’t store the active server selection -- that’s something that’s stored locally per-device, which makes this a very common mistake}

On that second bit whenever you mentioned "matching accounts", do you mean via use of the account binding system? Or something else here -- such as that the displayed account doesn't match between the PC and mobile clients?

@solar patrol – If you’ve not already done so, please try closing the game completely, logging out from the launcher, closing the launcher, re-opening the launcher – signing back in, and then finally re-launching the game.

-- The Standalone launcher minimizes to the system tray whenever the dialog is closed through the corner ‘X’. Make sure that no trace of the launcher is still resident before logging back in.

[solar patrol]

I am still having the same issue'

[valid pilot]

Yes binding. Yes its the same account. I'll look to the server.

[valid pilot]

Ah thanks. Its the server.

[radiant edge]

Far as account binding, you've likely the direction of binding "reversed".

To bind an account: First log in to your existing account using your old / current sign-in method. Then, from the Account Center of the launcher, under the binding tab, choose a binding option that you wish to associate with that account -- and sign in when prompted to the secondary (the new sign-in method that you wish to associate).

A sign-in method can only be bound if it's not yet associated to any game account.

[radiant edge]

If that's insufficient, try the following.

-- Close the game-client and launcher once more, then delete the contents of the following folders:

%USERPROFILE%\AppData\Local\Hotta\
%USERPROFILE%\AppData\Roaming\tof_launcher\
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

Repeat what I'd asked above, sign back in, and see if you're able to successfully launch the game.

[valid pilot]

Thanks for the information.

[radiant edge]

^ This will in effect factory reset the launcher and client. So, if either has gotten into some weird state, this will generally remedy it.

[solar patrol]

where do I find those folders

[radiant edge]

Windows Key + R
Paste in: %USERPROFILE%\AppData\
-- OK the run prompt

%USERPROFILE% is a special Windows Environmental Variable that contains the path to your home-folder / user-folder {the OS will automatically substitute it when you enter it in a run prompt, etc}. "AppData" is unfortunately a hidden folder, so you won't be able to see it directly unless you config Windows Explorer to show hidden folders. It can be directly opened by link though -- without doing this.

[solar patrol]

delete the folders correct?

[radiant edge]

You can delete them, or their contents (leaving the folder itself). In either case, the contents will be re-generated automatically on the next start of the launcher and client.

[solar patrol]

Thank you!

[radiant edge]

To be clear, only the three folders listed above--

So, nothing else under AppData, since many programs will use this path to store their settings.

[solar patrol]

I gotcha! Thank you!

[hasty tide]

Hello guys so i need some help. I go artificial island and colect all dev log i return to Mirroria and i sell one of that dev log when i go back Artificial Island i don t have all map unlocked and i already make a home... idk if i get that first dev log back...

[hollow leaf]

Hello, I need a little help, in my mail box I have 4 mails, and inside of them it says "backpack full. Mission reward has been sent to your mailbox", but when I try to claim it, it says "invalid items in mailbox, cannot claim". What should I do?

[glass crane]

Hello, sorry for a question, is there any way to change the email of an account?

[eternal blade]

You mean system crash or app crash?

[hasty tide]

help for some reseaon game decied 2 auto change my keyboard 2 french but not changing bk to english keyboard after i click ok

[hasty tide]

simp solution just use task manager on da launcher and re open it works everytime

[round pivot]

How long do support requests usually take? I filled a missing item report last week and was just curious as to how long to expect a result~

[pale mural]

@hollow leaf go to TOF customer support. Open TOF website, login with your account and scroll down to contact us link. It's also a chat function. Maybe they can help . There are others with case like that, see #1007842564726075432

@hasty tide try to watch youtube about devnote location and see if you can get missing one back.
If not possible...... you might want to contact customer support at TOF website -> contact us -> chat function. Log with your account 1st.
Try to reason with that is a quest item.

[pale mural]

Make sure to logout and launcher not running at background. Purge these folder content, but don't delete the folders.
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

Windows search bar -> type language setting , make sure you actually have English US or English UK keyboard installed and have QWERTY format.
Also make that keyboard as most top of the list.
Check your regional setting, turn it into English UK or US.
Reboot your system and try to launch the game again. You will need to set everything again, even locating your character.
If things are alright, try to change back your regional setting to previous setting.

[pale mural]

If still failing at that device :

• make sure no other device is currently logged into game using same account, also logged out from TOF website.
• check win defender quarantine history, see if there's any quarantined file related to TOF.
• check connection, restart your modem and change your DNS at network adapter setting to 1.1.1.1 / 8.8.8.8 ( cloudflare / google ).
  Then open cmd window with 'run as adminsitrator'. Type ipconfig /flushdns, then try login again.
• find tof launcher exe under TOF game folder/launcher folder. Run with with run as administrator, see if finally no longer stuck.
• open launcher setting and see your TOF game folder setting, take a note and then delete the whole launcher folder under TOF folder.
  Reinstall launcher using official installer from TOF website, put it into its old location.
  After reinstalling launcher, open setting and point launcher to your old TOF game folder, then try again.

[pale mural]

: / no idea, might want to use chat function at TOF website instead. Login with your account, scroll to bottom for contact us. It's also a chat function.

[hasty tide]

wdym by purge

[pale mural]

Just delete folder content.... use purge for extra rage.

[steep vine]

@vestal tide that dood spamming other problem again lol

[hollow leaf]

Thank you

[vestal tide]

he's a laughter for other ppl, wahahah

[unkempt venture]

Is there a way to play this game on 240 fps rather than the 120 limit

My game has been having lots of fps drops randomly

And i have a very high end pc and my settings are set on medium

[ivory gazelle]

its your PC, whats your specs: GPU, Ram, CPU, VRam

[unkempt venture]

Rtx 3080 ti, 16 gb of ram 3600, intel core i9-11900k

[ivory gazelle]

and VRam?

[unkempt venture]

How to find it

Wait lemme see

[ivory gazelle]

win 10or 11

[unkempt venture]

10

[ivory gazelle]

settings - about - advanced system settings, settings again, advanced again then if you click change you can find the settings for it

[unkempt venture]

Where

[ivory gazelle]

top one sorry

[unkempt venture]

Huh

Preformance?

[ivory gazelle]

right

[unkempt venture]

Okay

This?

[ivory gazelle]

ya now click change

[unkempt venture]

Then

[ivory gazelle]

so your Vram is whats picking up the slack when your DDR4 16GB of ram is to slow for your 3.5 GHz tries to tell you your GPU what its trying to send to the screen. I dont have any issues with my game because I got a 20,000MB dedicated to this running on my M2 hard drive. if your settings are to low its not going to keep up when your ram is being pushed to the max. the 3080TI is a beast and demands a ton see if you can set the vram to a higher limit on the higher end most of the time the computer controls it and stops it from using more then it thinks it needs.

[unkempt venture]

Uh

So how do i fix my vram issue

[ivory gazelle]

you can do custom settings and just tell it a low number for initial size but max you want a tone. mine is set to 20GB, thats 20480MB and this will be using your hard drive space. see what you can dedicate to it

also under performance options I recommend changing the settings there to best performance. things will already look nice because of your high end GPU no point in pushing everything else to the max to keep up

[unkempt venture]

Wait so whats a good vram to set for me

And how do i do it

[ivory gazelle]

so again how much you can dedicate to it and start with a good 20GB like I did. now that number isn't just thrown out there that's from a tone of adjustments and it works for me, you might have to go higher because your GPU is a beast but its a good place to start.

[unkempt venture]

I change it here?

[ivory gazelle]

ya, click custom size and enter your new numbers in. it will tell you to restart after you save it and close, before you do also go back and change the performance settings I talked about. you will see a big difference.

[unkempt venture]

So initial size i put 10gb but max i put 25gb?

[ivory gazelle]

its going to coastally be using that 10. like i said you want a low number for initial. I got mine set to 16MBthat way if my computer isnt doing anything its not trashing GB

Then again Mines on my M2 so it can hurt it after so many reads and writes,

anyway good luck I have to go its 6AM for me

[unkempt venture]

Thank you

My vram was 2gb

Now its 10.5gb

Saw a video on a way to calculate vram

Lets hope all good now

[barren yoke]

I was honestly surpised to see this when I woke up, best support 10/10

[radiant edge]

@round pivot – Varies on what the reason is for the support contact, yet usually tickets tend to get a response “within a week”. Some people get responses same-day where the issue is critical, such as with suspected account compromises.

Can’t give an exact timeframe on your missing item case here, sadly. Only can really say that they will get around to your ticket in due diligence / the team works through tickets as quickly as they can.

@glass crane – There isn’t, at least not through the integrated account binding system.

For anything like this, you’ll need to #game-support and describe the rationale behind the address change. If you’re about to lose access to your email address, or if you suspect compromise, then we’d encourage you to bind an additional sign-in method as soon as possible. {and of course to get support involved}
-- Feel free to reach out to me over DM's if you need any guidance with respects to security.

^ If you've lost control over the email account -- support will assist you in getting your game-account secured, and the compromised binding removed.

@eternal blade – Consistent game client crash in this case. Having them re-test under DirectX 11.

{i5-3550 – IGP disabled, 16GB RAM, GT1030 – drivers up to date}

@unkempt venture, @ivory gazelle –

What’s displayed in the screenshots looks like Windows’ pagefile settings {per virtual memory}. Windows 10 / 11 have two tiers of this {swap-space}:

-- memory compression (where a portion of memory [~10%] is reserved as a virtual, compressed swap).
-- pagefile (using disk space as swap)

Normally Windows will not touch the disk until its compressed memory reservation is depleted. Once that’s filled, or if a larger contiguous chunk is needed – contents start getting pushed to disk. Either directly, or from the compression tier. You'd need to inspect what the game is doing per pagefaults and at the swap use through the task manager if you suspect this is what's happening.

^ Galderock’s idea {I suspect} is that elimination of swap on disk [or reduced frequency], or to a higher performance medium, will reduce stutter, and it indeed might to some extent. Though in theory the swap on disk should be sitting dormant / untouched unless memory pressure dictates it to be used.

[unkempt venture]

i changed my vram and now there are no stutters

everything seems smooth thankfully

[ivory gazelle]

Just had a chance to see the notice. So I do IT for a living. My main focus of study in school was trubleshooting, analyzing, and customer service. I never tried to remember that level of detail, because I know most people would never understand it. So it's solution on a user level of understanding. Also I knew it would work because I did the same thing on my computer, for the same reason. So it's a solution based on technical understanding and best practice.

The technical part was knowing windows only used a portion of the hard drive space then stopped. Then understanding his limitationbased on the specs he gave. I'm guessing even if he had more ram he would still have a issue with the studder just not as much. Guessing his frunt side bus might not be fast enought. So he might need a better motherboard with a fast bus. But that can be of set by spitting the workload this way. Fill the ram then work on filling the hard drive it continues to write and read rather then stop after that 10% is reached.

This idea is from being poor and solving issues for companies that have to work on a budget.

[sleek token]

i havent play this game in a while i forgot what server im in but i still remember my id tho. how can i find my server?

[radiant edge]

Indeed, if it solves his problems, I'm perfectly happy. I just was concerned seeing virtual and video memory by the same acronym mixed / wanted to make sure there wasn't confusion there.

[ivory gazelle]

If all you did was normally jump in and play it might still be saved, but there is a way to see saved info on the server. Just have to check them for the one with your info learned that last night

[radiant edge]

There's actually a portion of the server list that shows the worlds that you have created characters on. I'll get you a screenshot -- one sec.

[ivory gazelle]

Sorry don't remember calling it video memory only VRAM but if I did that's my bad

[sleek token]

Ok i got it thx

[radiant edge]

-- At the bottom of the screen, before signing in -- click on the name of your 'selected' server. There's a submenu shown here with your owned characters.

[ivory gazelle]

@radiant edge it was nice talking tech with someone that understands it more on a technical level Thanks but got to get back to it.

[radiant edge]

Anytime- Of course focus goes to work, though I do appreciate you checking back in here and clarifying too.

[hasty tide]

im only using da US and still says french keyboard in game

[round pivot]

Seems to be a known bug qwq

Happening to me and quite a few others too

[hasty tide]

f

[round pivot]

Click reset keybinds and it’ll reset temporarily

Have to do it every time it switches

[hasty tide]

dere is no reset keybinds for keyboard just for da controller

[round pivot]

Ah sorry the

Default key

Button

[hasty tide]

ok thks

[hallow moth]

After I install the main app on iOS I still have 20 gigs of free storage available on my phone and it’s saying insufficient storage??

How much space does this game need now lmao

[ivory gazelle]

Does anyone know what this error is about

[hasty tide]

just exit da game use task manager on da launcher and reopen it and launch da game works every time (may require 2 relogin)

[ivory gazelle]

thanks, If I couldn't read broken English I would be asking WTF. But it still doesn't work and it didn't answer my question. Had this error since 4:30AM. Did the feed back and asked the same question about that same error, not even an email saying they thank me for my feedback. Then again At that time my computer was having issues and forced a rest so I dont know if it got sent or not. If no one can answer what its about thank you for your help

[hasty tide]

F

[paper cape]

my aesperia story prog, ch1 - 5 is bugged

[pale mural]

you need to do subquest which listed there

[wispy cipher]

is anyone able to check or search for a player named either known as "Azureen" or "Azuren" and send me a SS if they find anything, please?

[night coyote]

Hola, tengo un problema, hace meses empecé a jugar TOF y lo desisntalé hace nada, ahora lo he vuelto a instalar con mi cuenta asociada y mis datos no están, como puedo recuperarlos? por que si que recibo correos a mi cuenta asociada, estoy en el mismo servidor de siempre y no aparece mi cuenta.

[worldly flare]

im try to get in the game but fails to get in gameplay mode

many times trying to get but i get kicked to main menu

[wheat fog]

Buenas tardes, tengo un problema al iniciar sesion con mi cuenta. Llevo mucho tiempo jugando con ToF pero recién me sale el mensaje de que es necesaria la autorización de mi tutor para proceder... pero tengo 19

[swift path]

What is this? How can i fix this problem

I cant login to my main acc

But in another acc i can login

[wispy cipher]

please

[slow wagon]

a friend is having trouble when alt-tabbing as when he alt-tabs out and back into the game the game still thinks hes holding the alt key, any fixes?

[vestal tide]

Press the alt key again in game it will be normal
No way to fix that

[spice whale]

Are there actual apac servers in yet? The ones in Singapore were unplayable

[pale mural]

both at same server and using same device ?
Try to clear game data cache, only the cache not game files and then try again.
If your 1st account still unable to login, you need to contact support.
Go to TOF website and login with your 1st account, go to bottom for contact us, it has chat function.

[pale mural]

Umm hopefully you can understand english or google translate can translate this sentence to your language.
Unless there's a problem with your account like being hacked, most likely you are login to wrong server.
When entering the game after closing news and announcement window, don't click enter yet. Click on the server name and the game will tell you where is your character.

[pale mural]

Umm hopefully you can understand english or google translate can translate this sentence to your language.
Did you bind your account to other login type like google / facebook ?
AFAIK only microsoft have this kind of parental control by looking at date of birth data.

[pale mural]

Pc or device ? Also did you try to log into your old character or still starting a new character ?

[fringe canyon]

why some channels in this serve are locked?

[wheat fog]

Yes Apple ID

[pale mural]

#1102556344936050718 #966294054092542012 #channel-map read those 1st and how to open more channels

[pale mural]

Reading around, this seem to be a very old bug and random.
Few retry of login - logout usually can bypass this. But if you already tried more then 5 times, try these steps

Logout from launcher and close it. Make sure launcher is not stuck at background process or windows tray.
Delete content of these folders : ( don't delete the folder )
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ <-- if using steam

Open your TOF folder, find launcher folder and delete it. Make sure to memorize its location.
Download TOF launcher from TOF website, and reinstall the launcher into same location.
Open TOF launcher, change setting to read your old TOF folder location.
Once done, try to enter the game with your account.

If you're on device, delete the game data cache, not the game files, just cache. And retry again.

[exotic meadow]

i couldnt load into this even

it just a big white screen

[pale mural]

Uhm... haven't open my game to see. If other event page is fine, try to logout and close launcher from tray, then login again, hopefully only broken cache somewhere.

[wheat fog]

And for phone users? (Please don’t kill me I’m lazy to open every time the pc)

[pale mural]

delete the game cache data from setting -> app menu ( different device , different UI ), not the game files, just cache. And retry again.
Uhm, not going to recommend about uninstall - reinstall process, the annoying insufficient free space bug might hit you.

[wheat fog]

Thank u so much ❤️

[analog idol]

a person would know how to calculate the critical rate in the game according to his crit and the level ?

[pale mural]

is the answer from highlighting crit stat insufficient ?

[analog idol]

I already know about it but I would like to know how it works

[pale mural]

shoot, maybe veterans can provide better answer, try #gameplay-help

[swift path]

Aight ty

[fallow fern]

anyone else run into an issue with midasbuy event?

i can't click on anything

its just stuck

none of the cards or buttons work

based on looking at other ppl's screenshots it appears mine isn't pulling my character info

[swift path]

Its like this every time a new fashion dress comes in

[fallow fern]

to make things worse

it finally pulled it up and its hte wrong server

i used to be radaint but i transferred months ago

im just gonna try to claim that vit pot and see if i even get it

am i really gonna have to transfer back to radaint just to get this outfit?

cause thats' what it's looking like

i don't trust they will fix this by the time the event's over

yeah i'm not getting that vit pot at all

[celest dew]

me neither

just transfered to the old server aswell

[fallow fern]

but my friend who just transferred here got the outfit fine

i don't get this at all

lovely

even the midasbuy website thinks my main account is Zael on Radiant

that doesn't even exist

i transferred out of there already

months ago

so i'm just shit outta luck for this event

unless i tranfser back to radiant?

if i click on it, it shows this thing where i can select my server

and it tells me i dont have a character on solaris???

i am literally on solaris right now.

[left spade]

i just download tower of fantasy in steam and try to login and use my account to play but my character is missing no where to be seen

[cursive steppe]

I have the same problem :c

[fallow fern]

yeah

the problem is the midasbuy website did not update your character

but my friend who just transferred to solaris isn't having that issue

idk what causes this to happen

[cursive steppe]

hmm crazy

[fallow fern]

but i'm afraid you will be quite literally forced to return to your old server to do the evnt

its 7 days

do you trust midasbuy will fix this within 7 days?

[cursive steppe]

yes

[fallow fern]

i do not

submitting a ticket ingame wont do much

its not hotta/LI

it's midasbuy

[cursive steppe]

I wrote to customer service, who usually gets back to me after 1-2 days :/

[fallow fern]

hmm

i'm not sure what the right play is

i dont trust them to fix this issue

not before the event ends and its too late

i'm just going to make it correct

by transferring back

[cursive steppe]

idk :c

i try with my mobilephone

[fallow fern]

just to make sure, you had the same issue as me right?

and you transferred back to your old server so you can do the event?

because i'm about to do that, just would like some confirmation it works

[cursive steppe]

I'm not back on the old server, but I just tried to log in through the website and it says I don't have a character on any server. I think the event is buggy in general

i was on midgard 2-3 weeks ago now i am cosmos

[cursive steppe]

it works now

[fallow fern]

doesn't work for me still

says radiant

[cursive steppe]

try it with website

than igame

[fallow fern]

oh

it lets me CHANGE IT

now

[cursive steppe]

yeah xD

[jade narwhal]

Is the server down? It say network connection error when I try to log in through the launcher. Was playing the game 5 minutes ago.

[trim meadow]

I'm getting the same issue, when I go to open the launcher I have to login again, but then it hits me with network connection error, but everything else internet based seems fine and running

[hasty tide]

No matter how much I click it doesn't respond

Can't even change language or check the rules

Does anyone know why?

Is it still not available?

[chrome cosmos]

Hello

How can I unlink my acc with Facebook and line

[terse harness]

hello guys

how can i claim this

cant find a way to claim it

[hasty tide]

Probably get rid of some things from your backpack?

It says backpack full so it sent to mail instead?

[waxen plover]

How I can open Warren map? I am completed main line quest, but Tower still is frozen and I cant go up it

[slate willow]

?????????? I doubt this bullsh1t needs any commentary.

[slate willow]

You didn't? You literally unlock this tower via main story quest. Maybe your level is too low and you didn't progress further via storyline. It's completed on Vera, nevermind Aesperia

[waxen plover]

The Aesperia storyline was shortened in one of the past patches, so I didn't have a part of main line quest, which unfrozen Warren's Omnium Tower. I hope there must be another way to do it now. Although, maybe Hotta didn't create another way =/

[worldly flare]

yes both

[worldly flare]

googlec

[slate willow]

Weird... But then again, I suppose I would be of no help here because I did Aesperia storyline long before Vera was out. Though, Its a wonder... if they shortened it, I wonder if they at least made it a little bit better. Because, to be fair, it was boring back then. Vera is fine though

[pale mural]

It's a known bug and not resolved yet, best you can do is just post it at #1007842564726075432

[pale mural]

Hmm, unless there's a new bug introduced at 2.5, click on that quest line, there will be paper icon right to your screen.
Click said paper icon, you'll see asperia quest line

[pale mural]

If you did transfer character previously, recommend to stay away. Seem bugged with character not found.
Else, since that page require in game browser, there's a chance server which handle said event is overloaded.

[pale mural]

It should be available, but seem this event got some bug in it.
Those who previously did transfer character received character not found error.
For language, either the website read your ip or pc regional setting.

@jade narwhal @trim meadow might want to close the launcher and make sure not running at system tray or background process before retrying.
Under impression your ISP is changing your dynamic IP and if the change is too drastic ( like city or even province ), you need to close launcher and redo whole login process again.

[trim meadow]

It might of been one of my systems needed updating, as when I did that after it ended up being happy to login and load the launcher

[pale mural]

Test at your device 1st, try to clear the app data cache.
Setting -> app ( UI might different between devices ), just clear the cache, not the game file.
And then try the game.

[pale mural]

never seen that glitch before....

[worldly flare]

its from the team cube

[pale mural]

cube vehicle ? huh ? guess i'll have to test it myself later. Doubt it is a widely spread glitch.

[worldly flare]

any vehicle

corp thing

[pale mural]

is that glitch happened both at your device and pc ?

[worldly flare]

yes

i kickout of the sever a fed min ago

about that

last spot for that glitch here

[pale mural]

if possible and you're wiling to do it. Make a recording between normal riding and spot where the glitch begin. Then post it at #1007842564726075432

[worldly flare]

its a raire bug

[pale mural]

about mount bug, you'll also find more later at grand sea map : /

[worldly flare]

welp those pictures this one second then a coupe frames them spud to the left 5 times them the first came out last

[mental fulcrum]

how do i fix this, 2 same key bind

[pale mural]

Setting page, unless your setting page is bugged

[waxen plover]

I tried it. Unfortunately, I don't see anyone quest line in it (

[pale mural]

[real junco]

Did you try to access it through Memories??

[hoary laurel]

whenever i try to login i get login_state_error how do i fix it? :/

[hoary laurel]

nvm i was able to login!

[night coyote]

necesito ayuda por favor

[kind elk]

que paso 😮

[night coyote]

no me aparecen, no me he confundido de servidor, hace ya unos años me paso esto mismo en el genshin impact, no se por que, al desinstarlarlo mi cuenta tambíen desapareció, lo cual es absurdo por que los datos de guardado no tienen nada que ver con la aplicación, pero al intentar enlazar mi cuenta de gmail a donde aun me llegan correos informativos del juego, dice que pertenece a otro usario, no se que hacer.

[night coyote]

lo dije hace unos dias ;-,

[kind elk]

tienes que verificar si antes entrabas escribiendo tu correo y contraseña o si entras por el boton de google

tmb hay un chat en español pero tienes que elegir el rol

en #966294054092542012

por ejemplo yo ingreso por el boton de google abajo, pero si pongo el mismo correo aqui arriba, me considera como si estuviera entrando con una cuenta nueva

[night coyote]

lo he intentado de ambas formas y en ambas no me deja entrar, osea si entro pero se crea un usuario nuevo desde 0

queria tagear lo de google perdon xd

yo entro desde el pc

[hasty tide]

I was checking Steam and Tof_launcher folder at local and local now . In both cases the have a folder called tbs_cache and on steam htmlcache both have similar folders inside of them is all whats inside of those folders to be deleted? Even the folder or only what's inside of them like Cache / GPU Cache or Code Cache?

[kind elk]

mhmh pero cuando entras al juego te aparece si tienes algun personaje creado?

le das click donde sale el nombre del servidor

[night coyote]

no, por eso

[kind elk]

y revisa si te sale

[night coyote]

sisi lo he intentado y no me sale nada

[kind elk]

mhmh te recomiendo preguntar tmb en el canal de español

[night coyote]

okay

gracias por la ayuda ❤️

[kind elk]

no creo q hayan borrado tu personaje

[night coyote]

idk

[near zealot]

i pulled twice but the first pull doesnt count and i doesnt get my reward but my DC alr gone

[pale mural]

Game cache, any of them. Spread out not only there but also :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\

But those are account and game setting related. Yeah you can safely delete them at the expense of setting everything again, picking your default server again, longer loading due to cache building, etc.

[pale mural]

Best you can do is just report at #1007842564726075432 or contact support at TOF main website, contact us link near bottom of the page. It's also a chat function, you will need to login with your account.

[hasty tide]

Thank you. And is it normal that in Steam you you click "star" at the launcher it varies how long it takes until the game starts. Sometimes it starts in 15-20 sec. But today I already thought it will never start and around a minute it already started. I already cleared steam caches and other caches before that start so it seems it made not much impact at this part. But at least so far it didn't crash and while being ingame every map loads as fast as normal. Only the from the moment clicking start at the laucher until the game popped up it took close to a minute

[pale mural]

I'm not a steam user : / , so i cannot give definitive answer.
Steam or not, when loading, should be about your pc resource. Probably slow connection to login server either from your end or between steam and tencent, since in game loading everything is normal

[hasty tide]

I can't be my PC or Internet for sure because all the other games work just fine. In general I only got issues with Tof. Is the official client better?

[pale mural]

Well, so far, from my point of playing hour, everything is fine. Also I didn't bind my account to anything, so communication is just between my pc to tencent server.

[hasty tide]

But in that case isn't you account gone of you delete the game?

[pale mural]

No, account progress is tied to server.
So if you delete account from hotta, everything is gone.
I'm not sure with binded account, so don't delete TOF library from steam ( you can uninstall the game, but don't delete library ).

[hasty tide]

My account is bound to FB since launch. Because back then I only had a crappy phone to play it ^^

[radiant edge]

Steam sign-in works much the way as any of the other OAuth methods. Long as you have access to the Steam account itself, it’s fine to remove the library entry for the game.

-- It's always a good idea to have at least two methods of login though, incase for whatever reason you were to lose access to the other.

All sign-in methods are loosely associated for that matter to the same game-account. Data isn't stored externally (for the game) at any other location with another provider.

[pale mural]

If steam library got deleted, user need to bind to steam again, right ?

[radiant edge]

They would not need to re-bind, as long as their base Steam account still is around. {source: tested this long ago}

[pale mural]

I see, so that's how hotta account worked.

[hasty tide]

But as I said my game was always bound to FB so even if I delete Steam entirely and download the official client I can log in my FB, same back on my phone. But you can't change the binding with Tof like with other games. And I only see my already used option FB. I do not see any notification or anything giving you the option to bind it to a 2nd method like Gmail or so. Where is this?

[radiant edge]

Give me a second to read up through everything here of what you're trying to do.

[hasty tide]

Wait I can sum it up.

[radiant edge]

I do see that you're getting crashes in greyspace, and on the Artificial Island as well. Check for the existence of any crash-dumps under "%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Crashes".

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

[hasty tide]

i just started and there's story skip which i dont want.
how do i continue 1st story? i looked at many places but could not find answer,

[radiant edge]

Usually startup time is consistent, though it might not be if, for instance, you're short on memory or there's any choke of that nature that could be variable per the state the machine is in at launch. Might also be influenced by how much of the game's assets are in Windows' disk cache.

[hasty tide]

I was able to clear the whole game so far without any major issues. After finishing main story and most of the maps I wanted to do those Twilight Zone Red entries on Vera but being inside of them the game always crashes around 10 min or less. I also tried the Greyzones (green entries) too and here I can always finish them but after a third in and out or even later it crashes too after I leave this mode. Later the game also crashed while exploring in Vera and newly at Artificial Island once too. It is always the same. The game stutters while running and with the 2nd stutter it crashes.

My pc is new and like I mentioned never had issues with other games. I have a RTX 4070, 32gb ram and overall my PC can play everything at ultimate max. So far I deleted caches, I updated all and everything (Gpu etc), I even reworked my Nvidia configs. I also repaired the client in Steam. First time it found an error but that was fixed. 2nd and 3rd time it mentioned that all was fine with TOf.

And today the game took fairly long to load. I opened the launcher, logged in via FB pressed start and it took a minute. Normally it takes 10-20 secs for the actual game to pop up.

[radiant edge]

Did you follow any online guides per "optimizations" that involved touching Engine.ini? Clearing out the Hotta folder would've undone these if you did such, yet it's known that the "LOD fixes" in some of the Reddit guides will cause the engine to crash in greyspace, specifically.

In general we'd recommend not tinkering with those files unless absolutely needed -- while on that topic.

[pale mural]

Right part of your screen, where you can read quest objective, click at text, you'll see a paper icon. Click on it while you're not in a party, should give you the old asperia quest line

[pale mural]

reopen that page when not in party.

[hasty tide]

it's not there

[hasty tide]

I am not sure anymore what I did. But as I first entered Mirroria it lagged and stuttered and looking around Reddit and so I remember found a solution changing a line in some file but I can't remember what or which file it was. Could it be what you mentioned?

[radiant edge]

It could be, and we'd recommend against following those guides that claim to fix stutters, or improve visual quality. Since most of them will cause problems once you reach Vera in the story.

[pale mural]

..... if 2.5 made a ninja change... but that should not be true.
Can you click at your quest objective window and scroll down the list of quest there ?

[hasty tide]

everything is empty,
i only got guide quest, simulacra and vera main quest
people in general saying i havent talked to dr claire and maybe thats why its not showing up so gonna try that

[slate willow]

Didn't do any transfer... Server is elypium or whatever

[proud viper]

I kinda wish ToF doesn't lag as much...it would've been a fun everyday game, it was fine during it's release but now the constant lag is making it harder to play :/

[vestal tide]

No worry
The lag getting worse day by day. That's how TOF kill player base
Called themself MMORPG but server lag af
Idiot tencent

[fickle dust]

I can't add my friend in tof and we are in the same region and server.
Do we have to be in the same channel?

[pale mural]

Settings -> other -> accept friend quest, is this yes for both of you ?

[fickle dust]

😐

nvm my friend is a r and doesn't want to play with his friends instead he wants to play LoL solo

[pale mural]

😕

[hasty tide]

Underwater Innars micro stutters/lag quite frequently today. Anyone noticed stuttering within that region too?

[pale mural]

either restart the game or reboot your pc, probably a scheduled task by other / os is running at background

[cyan oxide]

Hello guys, I want to install tower of fantasy on pc, but it says not enough disk space, despite the steam page saying it's 30gb. Can someone assist?

[cyan oxide]

hi? can someone help please? I reinstalled the client but it did not fix.

apparently it's almost 50gb, kinda bullshit for such a game

not to mention update your steam page

it literally says 30gb

[cold wind]

Help?

Stuck on main story

[pale mural]

steam page is not updated to current patch storage requirement.
current game size is ~45GB, not counting extra cache requirement and lots of logs created on each session.
recommend to prepare..... 90GB, global is rushed to CN version which is 3.1 , so expect more disk usage.

[pale mural]

is this about being fast forwarded to vera region ?

[cold wind]

I can’t get in through the portal. Says I need to finish Main story of Vera to get into Vera…

Claire won’t show up either

[pale mural]

mm, did you already see the cutcene ?

[cold wind]

I’ve 100% Third Regression, the Vera plane chapter.

What cutscene? Last cutscene I got was with Nemesis laying down some flowers for her brother… then it said to go to Vera and won’t let me in and I can’t find out what else I’m missing

[wary bear]

@median nexus you had this issue recently it seems, did you resolve it or?

discord search isnt working great atm

not loading messages past 6pm yesterday even though i see later ons off you

[pale mural]

that should allow you to continue to Vera region .... is the quest log only show go to vera without time stamp ?

[cold wind]

Time stamp?

[pale mural]

IIRC it was time gated, need to wait xx hours before able to go to vera. But if you didn't see any time stamp..... can you provide screenshot of your current quest objective ?

[cold wind]

This is what I get

No time stamp

Just Complete Main story of Vera to get into Vera. Can’t access via map either because it tells me to finish Main story mission Vera Orienteering which was an event. At least I’m getting told that

[pale mural]

Top right below main menu icon, the one with T shortcut, that also didn't mention anything as well ?

[cold wind]

No. Just the same old thing

[pale mural]

test this : teleport back to asperia, then just teleport back to hykros see if this can trigger soemthing

[cold wind]

Okay

I’ll try

[wary bear]

weirdly ive seen some ppl say the portal worked again after second attempt

maybe it only checks to flag you after a specific hourly server tick or something

or those ppl didnt actually do it first time

idk

[cold wind]

I’ve heard it’s a glitch or it’s bc they changed the story mid way

Same thing :/ and Claire isn’t there either

[austere relic]

you shouldnt actually need to go inside the portal, talking to the npc takes you to vera

if the npc isnt there then it is a problem

Skipping aesperia story didnt have any problems when i tested on new account yesterday but idk if you do full aesperia questline first

[cold wind]

Is the Claire the npc? I’m supposed to talk too? There’s a few here but not her

[austere relic]

cant remember which npc it was but you need to talk to the npc which is mentioned in the quest tracking

you can try teleporting to hykros from map and also teleporting there from omnium towers in aesperia to see if they load different version of hykros but if those dont work then should make customer support report

[austere relic]

"On the main play screen quests list, 'Continue Vera Storyline' has been added. Selecting this as your current quest instantly teleports you to Vera, wherever in the world you start." This is what fixed it for some people 6months ago, idk if its different problem or same

So basically missions -> main line -> track mission on go to vera is what worked for them

[median nexus]

Yes and after a month I kind of got a fix

[median nexus]

This means you're a return player ?

[median nexus]

Its a bug related to old accounts that might have quit before or during vera orienteering event (vera release) and came back to the game after story rework (at least that's the conclusion I came up with)

If its the same exact problem as mine was then nothing will get you to Vera ive tried almost everything I could think of and people told me to do for a whole month of waiting for a fix 🥲

Only way is to contact CS

For me it took 1 month for a fix (they removed ghost story and added talk to claire) and that fix led me to another bug where there is no npc or claire to talk to but the map was unlocked so I tp manually and it forced the Vera story to continue

[austere relic]

i guess he could try making new account to skip to the start of vera while having quest. Maybe that could get him in since the quest area of vera isnt actual vera map. But he would need to make another account in same server and play for few hours to get to test that. So probably a lot easier to try get customer service to help

[median nexus]

You mean starting a new account?

That's pretty easier and saves all the headaches but if this person wants to keep playing the account then have to suffer like I did

And I actually got a fix whereas many others with same problem doesn't seem to

[austere relic]

no i meant it might be possible to teleport to another account that is in the quest area

[median nexus]

Nope tried all that

Tho if its not the same exact thing I had then its possible

But I believe getting someone from the crew to do it easy way easier

But the thing is if the map is locked then its not possible to tp because it gives error

[austere relic]

you wont be able to teleport to vera, but the quest area at start of vera quest line is not actual vera map so could be possible to teleport to there

[median nexus]

It is part of vera I mean its that research station

[austere relic]

well im not gonna make 2 new accounts to test that

[median nexus]

Lets see for their response

[cold wind]

:/

What do I do?

Says I can get it done by completing all the storylines but does that really include side missions too?

I’m stuck at 88% of chapter 1-05 Astra Omnium tower

[austere relic]

what is 1-05 then? is the the visit artifical island one

[cold wind]

Idk that’s just the number next to the chapter of

I’ve already visited the island

Also what game version are we in? I’m trying to get customer service thingy fill out

[austere relic]

v2.5.0

[cold wind]

Res version?

Idk what that is

[ruby grotto]

pushing this thing for like 10 minutes wtf?

what is this bug or whatever?

[median nexus]

then you have the exact bug as me and few others

[median nexus]

its shown right below in server select screen when you log in

[cold wind]

Right

This is in chronicles… idk where to go to continue this..

[real junco]

Are there thorns you need to burn off??

[cold wind]

Huh?

[hearty ermine]

Can you not unbind your mail anymore

I want to put a new mail on my acc

[ruby grotto]

already burned

[real junco]

From the pic, looks like it's out of line.maybe see if you can push it to the left to realign it? If not, see if exiting and re entering will fix it.

[worldly flare]

many times

[warm wigeon]

Is there a solution to this yet by chance? I have over 70Gb of available storage. Using iPhone 11. Uninstalled and reinstalled many times. Also restarted device but to no avail. Used to play just fine when it first came out but tried reinstalling and now getting this.

[mental fulcrum]

Been getting this kind of mail whenever killing world boss. anyone got this issue?

[radiant edge]

@hearty ermine – The automatic approach to unbind sign-in methods via the account-center was removed shortly after the release of Vera / 2.0. This was done for the sake of user-safety and to make it much more difficult for an attacker to re-associate, or otherwise take ownership of, a compromised game-account.
-- In jist, if it’s critical that an account binding be changed: You’ll need to #game-support and explain the circumstances behind such.

In extenuating cases where a binding must be removed -- customer support will still assist you of course. Such as {yet not limited to} if you’ve lost access to a sign-in method, if you suspect that your account or a sign-in method is compromised, and so on.

@worldly flare – Is that happening after exiting the game on the automatic termination of the launcher process? If yes, this is fairly common if you’re interacting with {moving or clicking within} the launcher during the automatic closure.

If not, is this something that you can trigger or is it more happening randomly? Is there any specific way that you're interacting with the game or launcher processes when it happens?

[candid trail]

soo.... whenever i use my first relic the second relic is used too (like it has the same command keyboard even though i have different relic 1 and 2 command key)

[pale mural]

sadly that's a very common bug keep recurring and effecting many people, bestyou can do is just report #1007842564726075432 section or contact support for help

[balmy adder]

Can u give me the thing for the server change?i don't play the game for a time and Just come back

Or only can do this with tanium?

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=5c0d2942a87bba4be7a8a38a469a06e2152d

@balmy adder

[valid patio]

does Huma matrix work on bosses? Can we see if bosses have any debuffs on them?

[pale mural]

???? test your keyboard input at notepad. if nothing wrong, might need to reset the whole game setting. Delete these folder contents, not the folder:
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

Make sure no overlay function from any app running and not using keyboard support app.

[pale mural]

some bosses have immunity phase, but no idea about the complete list.

[balmy adder]

So if they can send me the ticket(old account) or after March 31 they no longer give them?

[pale mural]

the date was for older situation.
if you missed the date, yeah, you will need tanium

[pale mural]

that's a very common bug, best you can do is free more space and reboot device on every attempt. : /
try 90 gb

[candid trail]

after i delete the conten of these folder should i restart the game?

[pale mural]

delete the content while not lpgged and launcher not running at windows tray or background

[balmy adder]

Oh well thanks anyway 😦

[pale mural]

yeah, simply running the game will recrete those folder content.
you will need to find youe server again tough and redoing graphic setting.

[candid trail]

thanks it fixed but it's just add another problem the display key command is wrong (weapon skill command is 1 but shown "&" key, relic 1 command is 2 but shown e` key, relic 2 command is 3 but shown " key) just that. but actually i don't mind it bcs it's just a minor problem, and i already remember the actuall key command.

[pale mural]

since they added azerty keyboard support, some user ended up plagued with it.
open setting at keyboard screen, there should be azert/qwerty right side top of default button. See if it can help.

[candid trail]

it's only show french keyboard tho no matter how many times I press it (when i try to fix it my self before reporting here) i don't know why?

owh the game fixed itself

[pale mural]

[candid trail]

thanks a lot for your help tho

[pale mural]

[orchid ingot]

Hello, guys. Has anyone tried playing on a Mac M1?

[orchid ingot]

thank you!!!!

[unkempt sandal]

hellwo

why is this not showing?

[pale mural]

Could be cache problem

• Logout and close launcher from tray / background process.
• Open cmd window with run as admin, type ipconfig /flushdns
  Try again the game.

[unkempt sandal]

mobile

[pale mural]

.......... ._.
open setting -> app, delete cache. Not the game file, just cache, then try the game again

[unkempt sandal]

still the same

[pale mural]

If your device have optional connection, test it, switch between wifi and mobile data.
See if other can generate result

[cunning river]

Has the random crashing on ios devices, more so ipads, been fixed?

[mortal lotus]

my keyboard got set to the french keyboard for some reason

[unreal valley]

You can switch between french and default under controller settings

[mortal lotus]

thanks

[severe orchid]

What happened to my display? Like everything is gone, i cant see my weapons, buff bar, hp bar, nothing.

[pale mural]

?? how often did it crash ? Did you try to clean the game cache ? Via setting -> app ( UI depend on device ) -> clean cache , not the game file, just cache.

[pale mural]

either you entered a very crowded channel or your connection got low bandwith.

[severe orchid]

i dont think thats the issue because its fine on my other acct

[pale mural]

Is the other account using same device ?

[severe orchid]

see nothing there, and yes

nvm someone helped me ty tho

[pale mural]

it's from camera interface hiding UI

[severe orchid]

yeah lol

[pale mural]

[radiant edge]

While there may be Cloud Services {such as Geforce Now} that offer Tower of Fantasy in their library, and whilest those services are indeed built ontop of virtualization {KVM}: the “user-agreement” would need to be considered here still. Specifically Player-Conduct clauses (c) and (h), respectively.

These clauses prohibit the use of emulation, and also anything that would circumvent the software protection included in the game. Virtualization where not under a true Type-1 hypervisor (as in the case of Core Isolation), or where the user has access to / is in control of the host, may permit unrestricted probing and interaction with the guest’s memory {as well as input injection, etc}. e.g, the anti-cheat’s visibility of software on the system is limited / hindered.

For anything of this nature we’d recommend reaching out to customer support for clarification. The only answer we can really provide on here is that the M1 is not officially supported at this time.

[cunning river]

I tried everything, it ran fine on everything else except ios devices

[pale mural]

What's your device specification ?

[cunning river]

Ipad 9 and iphone 11

[pale mural]

This is just speculation based on reading.
The game is not well optimized for non Apple M chip. Your devices both are using Apple Bionic chip.
Once again this is just based on reading what happened around the net.

[pale mural]

guess.... I'll wait an incoming ban hammer : (

[cunning river]

That answers my suspicions then, i was thinking it was an optimisation problem because on everything else could run fine, i no longer have access to the devices that could run it though so ig ill be taking a break till i can run again

Thanks for your time

[pale mural]

[kind plank]

[rare lichen]

My friend is in oasis server, he cant lv up more than lv 70, anyone knows the reason?

[pale mural]

???? even opening chest or passworded chest won't give your friend exp ? Even a lvl 90 character can get exp or receive exp limit message from opening chest / password chest.

[austere relic]

Oasis is one of the new servers added with 2.4, I think all servers that were added after 2.0 have different level cap schedule compared to servers that were there before 2.0

[cloud prairie]

During Steam release and a few other updates, they added a few fresh servers with a different schedule. Apparently your friend ended in one of those servers.

[rare lichen]

Okey thanks mates ^^

[hasty tide]

Is there a quest or something to remove this annoying swamp fog in Vera which kills you really fast.

[real junco]

Nope, you've gotta clear out the Titan Konjac in each of the miasma areas

[radiant edge]

If you mean on here, then you’re absolutely fine per the help you're trying to provide. There’s just some ambiguity that’s been created by changes to accommodate modern Windows Security features and with Cloud Gaming offers that somewhat poke holes in a few clauses of the agreement {stand as exceptions to them}, especially when it comes to the anti-cheat's restrictions. Hence why when in doubt, we’d recommend reaching out to support for clarity.

If you mean through use of Geforce Now. With Cloud Services, it’s also important to remember that the user doesn’t have access to the host – and that’s a key distinction vs self operated VM's, at least with respect to the user-agreement’s intention of protecting the scope of the anti-cheat’s operations.

-- Ultimately we do understand that everyone is just seeking a means to play the game, and we’re just trying to provide an interpretation of the game’s terms. Albeit, customer support would still be the best venue in that respect.

[grand holly]

Is there anyone who is free and would like to play with me? I don't know a lot about this game bc im new and since im new i would like to spend time with a friend who's teaching me the game!

[pale mural]

@grand holly rrr, this place is for troubleshooting : / #standard-chat #gameplay-help #exploration-help might offer you better solution, also check #channel-map see if there's another channel which might more suitable for you.

[radiant edge]

Unless any of that startup advice is for technical issues or if you hit any roadblocks getting the game running, in which case of course we're here to help.

[golden heath]

hi, I recently transfered my main character on another server , yet after being logged off. It does not show the new server having a active character and only the old one which if I join it, it gives me the normal start intro where I pick a character gender

what should I do

[pale mural]

go to TOF official website, log with your account, scroll down to contact us, click it and hopefully you can get direct chat to help with your situation. That chat button have chat feature, just hopefully your issue can get resolved quickly

[golden heath]

I sent one yet idk if how long it will take to get a response

and how helpful it will be

I don't wanna start this game from scratch

[proven roost]

Why am I getting a disconnected from server? The dot is green

[fringe narwhal]

How do I connect my TOF account to epic?

[round thistle]

I'm trying to play ToF on my phone when I'm away from home. I sign into my account and it just starts a new character instead of just playing on my existing character

[fierce crane]

Halp starlight server ded and all the other servers are live, whats happening?

[cold wind]

Anyone else having issues logging into Starlight Server? Keeps saying I’ve disconnected.. Lunalite works just fine

[fringe lantern]

Starlight server has been down for about 7 hours now.

[cold wind]

So what do we do? Is CS even worth reaching? 7 hours is a long time without them doing anything about it

[fringe lantern]

I guess we could all put in a ticket on the official site?

[cold wind]

I sent an email.

[fierce crane]

I sent a potato

[hasty tide]

I’m on starlight and I’m also having difficulty logging in.

[radiant edge]

Just to keep everyone on the same page, we've (meaning the moderators) seen your reports and are looking into this right now -- far as the situation with Starlight.

[cold wind]

Thank you

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=b7a1cd63aaf5ba47eaaaefea06933e5b9d29

[pale mural]

After closing news announcement window, look for server name with green/yellow button left of it.
Click on server name, you'll get list of server along with where is your character.
New device = need to find again where is your character.

[fringe narwhal]

What do I do if I accidently made a TOF account on my epic games account?
How can I get rid of that account to bind my epic account to my actual account and not the new one?

[pale mural]

x_X i'm not sure if deleting character on your epic account can make your real account bind able to the epic one.
Afraid, you have to ask support for more details. Open TOF website, login with your original account, then head to contact us link at bottom of the page. It's also a chat function.

[fringe narwhal]

I have contacted them a bit ago
Now I am just gonna wait to see

Thanks for the help anyways tho

[radiant edge]

In the case that an account is already bound / associated to a game-account, the best recourse would be going through support. You've taken the right step there.

[round thistle]

Thank you!

[radiant edge]

This channel is for technical-help purposes, not memes, and especially not ones that might be construed as political in nature per rule 2.3.

[ornate fiber]

will i lose all my progress if i bind my gmail account to level infinite when i already have a level infinite account with same email?

[radiant edge]

You should not, similarly to if you were to have a gmail account bound both as plain-old-email, and externally through OAuth {Pre Level Infinite Pass}. The sign-in provider used would be different, despite that it's the same Google Account associated so to speak.

Each method of association would be treated differently / separately-

[loud epoch]

I think this is technical issue... Came back after somewhat 194 days or so... Using that steam version. And well. Game and pc crashes nearly everytime I go from map to other. like indoors or completely other map. or when I follow team leader to other place. It literally restarts my whole pc. its annoying. I tried to reinstal game. Verify it etc. Been thinking to get that standalone launcher back what I used to use to see if this continues there. but... any other ideas whats causing pc restarts? its only tower of fantasy game so far. And I know my pc stats are enough

[radiant edge]

Entire system going down is not a good sign. Only happens during zone transitions / loading screens? Probably due to the all-core CPU load that generates combined with GPU-load {power draw tends to be highest during load-screens}. Is there anything else that you can describe that happens before the reboot does? {for instance -- sound looping or any other artifacts on the display}

-- Please check if there's any ".dmp" files located under "%SYSTEMROOT%\minidump" that coincide time-wise with the reboots. It's possible that these are just very fast BSOD's, in which case if they are, a minidump might be generated.

If you do find some minidumps in there, if you can send them my way (attached over DM's), these might give a lead into what's happening.

Solved: Newer Ryzen 7000 system, unstable memory. AGESA update halted the reboots-

[harsh solar]

can anyone help me? im stuck and can't reach my quest
i accidently tped to Vera when i was at Mirroria following a quest, now i can't go back because it says i dont have access to Mirroria
i can share my screen if you want

[red birch]

this happens when i try to login

[hasty tide]

Hi I have a question, does anyone know if I can play this game on macbook?

[harsh solar]

download it and you can see it for yourself

[ebon vapor]

Everyone I need help I have no idea what to do when yesterday is the server update I got onto the app and it sent me back all the way to the beginning. I don't know if my character was hacked or stolen please help because this character already finish the game exploration points from Asperia

[hushed bay]

my game keeps on crashing after today's update. i did manage to play for about an hour(maybe)

[ebon vapor]

Yesterday I was playing the game then seconds later, it threw me out of the app then this morning when I got into the app, it sent me all the way back into the beginning I'm literally shaking because I literally spent all year collecting! Building up my element and weapons. I was already on level 90 maybe I did something wrong I don't know.

[hushed bay]

I can enter the game on my phone but not on my laptop

[ebon vapor]

Oh

Welp I have two accounts now

I swear I literally thought I lost my other account the one that I'm using now

[fossil vault]

wtf is this

weapon skills is on a weird key but when i use 1 it works

why is it on french keyboard

it wont let me chance

change

[fossil vault]

it wont let me change the key to move forward

[radiant edge]

Far as the weapon skill and relic key assignments, you can remap these if you first make a modifier-key combination assignment -- and then attempt a non-modifier assignment thereafter.

-- Hold down "ALT", click on the "Relic 1 Skill", whilest still holding "ALT" -- press "2". This should make a key assignment to ALT + 2.
-- Then, with ALT released, click on Relic 1 Skill a second time, and specify just "2" {or whatever key that you wish to assign}. It might try a few attempts, yet the key assignment should go through and properly save in the config files / persist between restarts of the client.

This trick will unfortunately not work for movement keys, as those do not support a modifier combination.

[radiant edge]

On old Macbooks that are based on Intel processors, 'yes' through the use of Apple's Bootcamp to install a Windows OS. On the newer M1 and M2 chips, unfortunately there is not any officially supported method to run the game at this time.

For those playing the Steam Version of the game: If you're unable to purchase Tanium following the latest patch, or have otherwise noticed that the Steam Ingame-Overlay is not functioning-- we're currently aware of this.

Workarounds:

1. Intel / NVidia
   -- Disable HAGS (Hardware Accelerated GPU Scheduling)

2. Alternate--
   -- Please completely close the game, launcher, and Steam.
   -- Then start Steam with 'Administrative Elevation' by right-clicking on your Steam shortcut, and selecting "Run as Administrator".

The overlay should function with the game launched from Elevated Steam, and this should permit you to complete purchase transactions.

[fossil vault]

ty

[hasty tide]

Ah okay, thank you

[pale mural]

if that happened again and you are using pc :

• close launcher and make sure launcher not staying at system tray or background. Then just simply retry login.
• if that won't worked, go to the game folder, delete the whole launcher folder. Download again installer from TOF official website. Install it into same location, once done open launcher setting and direct it to your old TOF game folder. ( this is reinstalling the launcher )

[pale mural]

Never knew device crashing can invalidate cached data.
If that happened, after closing news/announcement window, don't quickly enter the game.
Make sure to check the server name on top of 'enter' word.
Server name got green/yellow/red left side of it. ( color indicate server status )

[pale mural]

..... can you access world map ?
Mirroria should have teleporter at right side of the screen, 1st time you entered mirroria it should automatically activated. Even if for some reason didn't activated, teleport somewhere else and retrace back to mirroria.

[harsh solar]

i fixed it dw

but ty anyways

[pale mural]

For now, use launcher to check your game files. See if anything missing.
Not sure if you are palying with dlss/raytracing, if you did, swtich to directx 11 from launcher menu. See if your game still crashing or not.

[ebon vapor]

Okay thank you

[hushed bay]

i fixed my game by uninstalling and then installing again, i play via steam

[spice whale]

whats with the game randomly deciding to force my camera to look at a birds eye view?

[pale mural]

Did you try to set your camera via setting -> camera ?
Turn off those autos and see if it fix your condition.

[harsh solar]

i need help, my 2nd Relic Skill is binded to "R" and my Weapons are binded to 1, 2 and 3. but when i go back to the game it says my 2nd Relic Skill is also binded to 2. so when i try to switch to my Second Weapon it pulls out my 2nd Relic Skill.

[pale mural]

open setting -> controller. There's a default button there, click it. Should fix your keybind issue

[harsh solar]

i tried that

it still binds as 2

[pale mural]

: /
logout from your game, make sure launcher is not running at system tray or background.
open explorer and delete these folder contents. Only content, not the folder :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

Then open again your game, you will need to find again your character. SO be sure to go to server selection

[harsh solar]

wait will i lose my character?

[pale mural]

no, but the default server will change, so you need to find again where is our server

[harsh solar]

if i use steam, do i only need to delete the first and last? or all of them/

[pale mural]

all of them just to be sure in case you forgot that you were also using non steam

[harsh solar]

i cant find these files

wait can i call u and ill share my screen?

[pale mural]

folders are at c:/Users/<your window user>/AppData/ by default AppData folder is hidden, so you need to change your folder setting to show hidden folder

just copy pasting those address into explorer address will take you to the correct destination

[harsh solar]

how do i make it show app data

[pale mural]

or just copy paste to explorer address

[harsh solar]

the default server is the server that has my charcter

is that supposed to be like this?

i did that and its still not fixed

[pale mural]

[hasty tide]

uhm can we get an option to lower the world level?

i cant do a thing now...

sadly

[cloud prairie]

oh boy

common mistake

but unfortunately no

[rigid edge]

So, the game auto set azerty keyboard layout for some reason. I've tried correcting it with the change keyboard language setting, which brings up a pop up confirming I want to change the language, but when I confirm I want to change the language it doesn't actually change it. Is there another way to set the keyboard to qwerty?

(for reference the keybinds all still work, they just show the wrong icon and its driving me nuts lol)

i found a thing on google saying to press shift and alt to force set it to querty until restart, that also didnt work for me

[rigid edge]

relaunched the game and it was completely borked, managed to find the input.ini file and just deleted it, then relaunched the game and its running fine

[primal fog]

I have around 20gb free on my iPad but in game download shows insufficient storage cant understand what’s the problem here

[astral spade]

ive just came back to the game does anyone know what is going on with my keybinds

[radiant scaffold]

Hi all, Anyone khown What will happen if two servers merge and you play on both with the same account? Would any of them be lost when joining the same server?

[fiery horizon]

where did you find this file

[pale mural]

2 causes :

• you actually need bigger free space, 20gb is way to small. The final game size should reach ~16 GB and that's not counting cache created during gameplay which can reach another 5-6 GB
• there's a bug for device about not enough free space, no fix yet, just work around by keep freeing space and restarting on every attempt of download /update

[primal fog]

[pale mural]

Try using default button at setting -> controller page

[pale mural]

C:\Users< your window username>\AppData\Local\Hotta\Saved\Config\WindowsNoEditor

[fiery horizon]

ty

[radiant edge]

Slightly higher up in the channel, you’ll see a response to “𝐻𝑜𝓁𝓁𝑜𝓌” on the keybinding topic:

<#technical-help message>

-- Is this the exact method that you tried, per use of modifier-keys? Usually once an action key has been assigned at least once, subsequent assignments will work properly {without modifiers}.

@harsh solar – The default server being your main {the one carrying your characters} could happen by pure coincidence, especially post server mergers / changes.

That said, have you attempted the modifier-trick listed above to re-assign your relic bindings, and then subsequently, your weapon bindings afterwards?

@astral spade – Certain action-key bindings currently don’t work from the UI on some setups. Usually bindings will function as normal once an entry has been written into the game’s config files. There’s a trick listed above that might work for you -- to forcefully set an initial binding.

-- Once re-bound, the keys should persist across game starts thereafter.

[astral remnant]

does anyone know if my account automatically unbinds from my steam account if i delete it?
i'd like to link my new account

[radiant edge]

In the case that a “game-account” is terminated, at least in the past – any sign-in methods that were associated would be disassociated. I’m not so sure in the other direction {that is, if say a Steam Account is closed}, or if this behaves the same today as it did back in the past.

-- We’d strongly encourage that you #game-support and preemptively explain what you’re planning to do here, so that you’re covered if anything has to be manually done afterwards.

[astral remnant]

alright ty

[gilded pond]

Whenever I use rubilia in pvp she does significantly less damage than anyone else usually ranging from 10-150 damage while cocoritter is even doing like 1k, i was wondering if this was happening to anyone else or if I’m just weird

[worldly flare]

im flying

[haughty vale]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[pale mural]

no idea about that random blue pointer which already posted at #1007842564726075432 for being annoying.
on crashing tough, if you're on ios device which don't use M chip, you will face lots of crashes.

[haughty vale]

One message removed from a suspended account.

[spice whale]

Is there really nothing you can do about lag in aus other than just moving countries?

[obtuse granite]

Well got something strange usually Apex on Europe region is Balanced, but got wiped out on Private 3 by OP players spamming ultimates, is this normal? (Like they are using Lin, Rubilia and Gleipnir/Fenrir at the same time) Was down in 10 seconds.

Also for some reason they move like Roadrunner from Looney Toons.

[radiant edge]

Depends on what the source of the 'lag' is. You could look into different Internet Providers or connection technologies, yet outside of that -- the game's user agreement prohibits the use of VPN's - under clause (s) - {which limits what can be recommended here if it's routing related}.

-- You might be able to speak to Customer Support and ask for recommendations if you've already exhausted whatever local options exist, already spoken to your Internet Provider, and so on. In terms of distance / latency, the game should be well playable within SEA or JP regions.

[radiant edge]

It's possible that you've ran into a dubious player / a cheater in that you went down in seconds coupled with abnormally high move-speed. In this case what you can do is file a report, either via the ingame reporting system -- or through the help-desk (e.g, #game-support ), and provide whatever details that you can on the individual / their playstyle / what you observed.

-- With these reports, the player in question may be investigated and eventually appropriate actions taken against them if it's found that they're breaking the rules.

[sage coral]

Hi! I recently reinstalled ToF after deleting it due to constant crashes on my phone. I don’t know what’s causing it.

The game runs just fine however sometimes when I open a menu or change a tab in said menu (it doesn’t matter which menu it is. From inventory to achievements it does this) it’ll just quit the game and take me back home.

I have an IPhone 13
I have plenty of storage
The game is up to date with all updates
The game never lags or drops FPS
So why is it crashing if it’s running just fine 😭

[pale mural]

Iphone 13 is using bionic chip. This game is having trouble with that chip.
Best you can do is contacting support.

[sage coral]

Great 💀

Thank you though

[pale mural]

for now, best advice is to clear game cache everytime you want to start a new session. ( not game files, just cache )

[lament ravine]

👲 can you transfer augment to a gear with existing augment?

[sage coral]

There’s no way to clear the cashe on iPhone without just deleting the app…

[proven bough]

Hey guys, so I'm having an error here that says the following: "Your game environment is abnormal, please restart the machine and launch the game again! Error information [1-1011-12352]." Well, I restarted the machine and it's still the same. So, what should I do now?

[tame knoll]

Could someone help guide me through launching the game through steam?

[worldly flare]

#1007842564726075432 show when ited happen

[tame knoll]

Can someone help me with launching the game when I try to get on to play the screen just turns black then it kicks me

[gloomy silo]

Rip my phone the temperature💀

My Hands burns

[gentle geyser]

When you're playing Tower of Fantasy on mobile? Should go and turn down the graphics if you haven't.

[waxen basin]

anyone know how to fix the steam overlay not working? / its only bugged for Tof / steam overlays already on

[radiant edge]

Yes, you'll find a workaround pinned at the top on this exact topic:
<#technical-help message>

Summary: Manually launch Steam "as administrator".

[pale mural]

not yet implemented

[pale mural]

that's the anti cheat crashing with something. Is that Linux with windows as virtual machine ?

[proven bough]

nop its just windows

I was discussing it in another chat, and they suggested that the issue might be related to my PC configuration.

[pale mural]

few checks :

• windows feature, see if virtual machine being enabled
• bios, see if virtualization tech being enabled, different motherboard brand might have another name
• if you had installed vmware or other virtual machine application, need to check either they are fully uninstalled or if you still need them, their service is not auto started.

[proven bough]

I have an Android emulator, does that count?

[pale mural]

should not, unless you run application with anti cheat while also running TOF. They will crash

[proven bough]

all this is disabled, could it be my PC that can't handle it?

[pale mural]

Doubt it.
Hmm, another place to check is windows defender core isolation, is it on ? The anti cheat require it to be off.
Else, the anti cheat somehow crashing with another service in your OS.
Could be 3rd party antivirus , anti cheat running at background ( fortnite for example ), or other considered as virtual machine.

[proven bough]

well, my memory integrity is disabled, and I don't have any anti virus besides windows defender installed, and no game that has one of these anti cheats

[pale mural]

: / you'll need mod help here to check the crash report.
usually such crash stored in :
%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
%USERPROFILE%\AppData\Local\CrashDumps
Or can be viewed via windows event log ( need to fine time related to such crash )

For now, open msconfig -> service tab -> hide all micrososft service -> disable everything except gpu and processor and then restart pc before trying the game again.
As long as your pc spec bigger then minimum, should able to play fine :
https://store.steampowered.com/app/2064650/Tower_of_Fantasy/ ( hdd space requirement no longer valid )

[radiant edge]

Possibly, though usually Virtualization software installed alongside the game -- doesn't pose an issue. Even including Microsoft's {Hyper-V} per Core Isolation or WSL being active -- with the exception of if "Kernel-mode Hardware-enforced Stack Protection" is also enabled.

I'll shoot you a DM to collect an msinfo export to gather more on what you're running on.

[radiant edge]

Sadly this would be before a crash dump is generated. However, the machine is running a custom stripped down Windows Distro called ReviOS. Since there's nothing that I can explicitly see too out of the ordinary, I'm suspect that some alteration in the distro itself (or removed Windows component) is responsible here.

Hardware wise, the game should run -- just being underspec on memory.

[pale mural]

no wonder nothing worked.

[jovial path]

help how can i fix this

i try to repair the game and it just show black windows

[cinder zephyr]

may I ask, what is this setting used for below shading?

[wicked nymph]

How to fix this???

[teal dew]

FPS drops while 120 fps is on

[reef panther]

always getting disconnected inside Mirroria City.

[burnt sorrel]

Can you guys upload your character? Because i can't somehow

[pale mural]

Always ? if you're on pc, check game files via tof launcher. Chance there's a missing file there.

[pale mural]

it it for maximum, non minimum fps

[pale mural]

You have to file it at #1007842564726075432 . There are other players suffer from same bug

[pale mural]

Dlss / raytracing stuff. Unless you're playing with dx12 ( can be set via launcher ), leave it to off. It is ( according to patch ) optimized for dx12

[pale mural]

for login state error :

• completely logout from the game and make sure the launcher isn't stuck at backgroudn process or system tray.
  for black windows :
• #technical-help message + #technical-help message check other software running at background
• if none of them listed at your pc, make sure your display driver is updated, then set the game to dx11 from launcher setting. See if the game finally load.

[cinder zinc]

What happens when my computer blue screens while playing Tower of Fantasy? Please tell me how to solve it. I've been unable to do months due to this error. Also, the computer Tower of Fantasy had a Google login error. I would like to know how to solve this as well.

[ancient latch]

I'm trying to log in thru an apple device but I can't find where to log in thru Google account. anyone able to help

[pale mural]

If you experienced blue screen not limited to playing TOF, but also other game or non game application, that could be physical problem like your RAM stick or physical disk error.
If only TOF, could try with moving whole TOF folder to another drive and play from that drive.
If moving to another drive still won't solve blue screen issue, try to enlarge windows swap file via windows environment.

cannot answer about google login error, never bind my account to any other login method.

[radiant edge]

@cinder zinc – Since you’ve mentioned BSOD’s, take a look under the "%SYSTEMROOT%\minidump" folder and see if there’s any “.dmp” files that correspond to the times the system went down in the game.
-- If there are, and if you can send me a copy of these files {via DM's} -- would be more than happy to take a look here and see if we can find out what’s happening.

Do you remember what the stop-code was, roughly? Are these crashes completely random, or do they seem more frequent during a certain place or behavior in the game? Are they on every start of the game?

Basically, just give me a rundown of how far that you can get in playing the game along with those dump files: e.g, what you’re doing at the time that the system goes down, what you see and hear, and any other observations that you can.
{For example: Intermittently the screen goes black, 5 seconds elapse with audio playing, audio playback stops / sound loops, the bluescreen appears.}

-- On the "Google" sign-in error, would need more description here as well.

@teal dew – Per these FPS drops that you’re experiencing, are they constant or intermittent? Do they happen in a specific area of the game? Do you commonly get 120fps during gameplay minus those dips?

For instance in Mirroria (with raytracing enabled) it’s quite common for framerate to be much lower than other zones. The same is true for the mist / fog effect whenever traversing Vera into the upper-left corner / forested region.

@cinder zephyr – The unnamed setting that appears in the absence of DLSS is UE’s built in temporal upscaler.

-- If you’re having performance problems then checking it might improve your framerate somewhat. If you’re not having FPS issues, then it’d be recommended to leave it unchecked, as this will reduce image quality.

[radiant edge]

Don't own an iOS device to confirm that this is still the way that things are. However, you likely will not find a "Google" sign-in option on there -- as not all sign-in methods are offered on all game platforms.

-- If that's the case, no worries -- a Tower of Fantasy game-account can be bound to multiple sign-in providers concurrently. You may use the Account Binding feature {Account Center through the launcher, from the Windows Client ... "or" under "Compliance" from the ingame settings, on Mobile} from whatever other device that you've been playing on, to bind another sign-in method such as via your Apple ID. Then use that other sign-in method to access your game-account from the iOS device.

To be clear- binding is done from your existing game account {meaning that you'll want to sign-in as-normal via Google first--}, and then adding a new sign-in method to said account. The bound account on whatever sign-in method that you choose must not be associated with any game-account yet {meaning it cannot have been used to log into the game prior}.

[reef panther]

yeah always bro. how to check files? or do i need to repair?

[pale mural]

Not at front of my pc, either at bottom of launch button or top right menu drop down.
Yes, menu name is check game files or repair game files.

[reef panther]

ok. thanks bro, I'll try to repair. only in Mirroria city that i always disconnecting.

[ancient latch]

Thx for the advice but I alrdy deleted the game

I got really pissed at that point

[reef panther]

still doesn't fix my problem. I'm hoping they lowered Mirroria City eating too much ram, it keeps me disconnecting everytime i log unto the game, couldn't get out of Mirroria now because it auto close after 1-2 second/s

[gentle geyser]

Did you happen to have raytracing enabled?

[worldly flare]

cant resume gameplay my internet proivder is geting hacked by elon musk!!!

[worldly flare]

in battle

[reef panther]

@gentle geyser what is raytracing enbled bro?

@gentle geyser oh. i don't have that option.

[radiant edge]

@reef panther – Constant disconnection only when in Mirroria, PC Client, already attempted a game repair. Noted “high memory usage” and that the game auto closes.

By automatically closing, do you mean that the game completely exits to the Windows Desktop / game-launcher? How much memory usage roughly are you seeing from the game / QRSL?

[reef panther]

@radiant edge yeah, it automatically exit to windows. QRSL means task manager?

[radiant edge]

If the game is indeed dropping to desktop / fully exiting, there's probably crash-dumps being generated. Please check for the existence of any of these under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes", each crash dump will appear as a subfolder in that path.

You can get to the above crash location easily via the Windows "run" command:

Windows Key + R
Paste in: %USERPROFILE%\AppData\Local\Hotta\Saved\Crashes
-- OK the run prompt

-- If you can send me a copy of the most recent of these folders (zipped up with an archive tool -- over DM's), would gladly take a look here and see if we can figure out what's happening.

QRSL is the engine process, and yes you'd check under Task Manager from the details tab.

[reef panther]

ok bro.

[gentle scaffold]

my game keep crashing near innars today randomly twice in row now

[radiant edge]

On 5/21 you mentioned Steam, so I assume that you're on the PC version + Steam Client. Is that correct?

If yes, take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved_Steam\Crashes" and see if you see any subfolders in this path. You'll see a similar request to 'XZekQZuneR' above, though for the non Steam launcher variant of the game. {different path}

-- As with the above request, if you can send me a copy of the most recent of these crash-dump folders (via DM's), would gladly see if we can figure out what's causing those crashes.

[split wyvern]

So I have a question and I don’t know where to put this I have two different character accounts one on Observer and one on Lunalite

Will one of the accounts get deleted during the server merge or not?

[gentle geyser]

Both characters on servers (and server names themselves) that are merging will be kept. You'll login into the server normally the way you do.

In the event both your character names conflict with each other or other players, Whoever logins the earliest after the merge will get priority and keep their name while others get #a-z next to theirs and given a free name change card.

[split wyvern]

Thanks for the quick response I was really really worried about it

[cloud prairie]

Character IDs from servers with an earlier server open time will be retained when there are duplicate names on the merged servers. The rest of the duplicated names must be renamed automatically (rename rule: Name + suffix. Suffixes are #a, #b, #c, etc.). Those who got renamed will receive a free Rename Card.

[split wyvern]

Thanks for the response it means a lot @gentle geyser @cloud prairie

[eternal ore]

Should i play on Seeker and wait for server merge or just create new ACC lol?

[cyan cape]

Server Under Maintenance
Nothing bad, but how long does it take??
Also if I join a different server will all my stuff be there??

[pale mural]

https://www.toweroffantasy-global.com/news-detail.html?content_id=fccc800ca8358a43cba945fa7d9455d7fb91

for detail about server merge

[cyan cape]

Thank you

[pale mural]

if you want a more crowded server, should ask around. Maybe #standard-chat can help with your region

[tidal sleet]

I was doing the main storyline and I transported myself to Breezy Isles. The game completely froze. Tried uninstalling and reinstalling but everytime I enter the game it freezes.

[pale mural]

Logout from game launcher and make sure it is not running at background or at system tray.
Delete the content of these folders :
%USERPROFILE%\AppData\Local\Hotta
%USERPROFILE%\AppData\Roaming\tof_launcher
%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\ if steam user

This will hard reset every in game setting. Open launcher, make sure to run at dx11 ( top right launcher menu )
Once login again, select your server and test your character. If it still hard crash follow #technical-help message , you need to send it to mod here for analysis.

Could be lack of driver update or even drive incompatiblity or something else interfere with the game process

[tidal sleet]

I play on my phone, and like I said uninstalled and reinstalled

[pale mural]

Owh, that was for pc. It is harder to analyze device. What's your device ?

[tidal sleet]

Samsung s21+

[pale mural]

How many space you have left after installing TOF ? ( those folders are for pc user, they store setting, not game file )

[tidal sleet]

30gigs

[pale mural]

after reinstalling, reboot device.
open setting -> app -> find TOF and clear cache ( not game file, just game cache )
do you have any 3rd party auto clener or anti virus which run periodically ? If yes, turn them off for now.

[tidal sleet]

Okay, I will try in a bit, currently waiting for the server merge to complete, hope that will also solve the problem

[pale mural]

30Gb enough for cache file 🤔
unless your phone was overheating or a process run at background which clogging the device.

[tidal sleet]

I run the game at fairly low graffics settings to keep the phone from overheating

[uneven plaza]

any solution (steam version) before reinstalling have issue on launcher, if i opened the launcher blackscreen, after i reinstalling still same issue

[tidal sleet]

After merger still frozen, next step is I downloaded the game to my computer see if that does anything

[tidal sleet]

Still not working, the computer just boots me after I try to enter. Missing all my dailies, yay

[tribal pumice]

I’m trying to log in after a long time and it keeps showing server error, what do I do?

[odd kettle]

Hello !

I haven't played in a really long time, and today I decided to come back to the game, but I noticed my account still exists, but as if it got reset.

I looked into it, and saw a bunch of ways to fix this, like typing my acc info instead of using the google log in for example, but it says my password is incorrect, even tho I'm sure it's not, so I tried to change my password, but when I write my email, to send the mail, it tells me this account doesn't exist, even tho I know for sure it's this one, as I found some some old tower of fantasy mails here

[lean pond]

TOF automatically force close on Android or maybe is it only me?

But I'm using a Mid Range phone and I can run TOF in UHD

[pale mural]

Got to suggest contacting support.
If multiple devices tested and receive same crash at same location with same trigger, there's most likely something wrong from server side.
Open main TOF website, login with your account, go to contact us at bottom of the page.

[pale mural]

Doubt if your main account got reset.
Most likely is, you need to re-select your old server.
When you logged in, after closing news and announcement window, don't click enter yet. Notice there's server name on top of enter button.
Click it and try to find your old server / character.

[pale mural]

Are you on device ? If on PC, was said error at the launcher when trying to launch or login using your account ?

[pale mural]

Is your device overheating ? Try to lower all the setting to low.
Also restart your device and clear game cache via setting -> app. Not the main game files, just the cache.

[lean pond]

Not overheating, I already did clear the cache but still after the Level Infinite opening the app, then going to home screen

I can run other game very well except TOF

[pale mural]

Just asking, did you bind your account to google ?

[lean pond]