technical-help

[hasty tide]

Only once? Were u able to log back in the game after the black screen? Or the black screen issue keeps happening?

[peak wadi]

Not atm

[real meteor]

kept happening

I encountered it earlier then I cant play the game anymore

[subtle creek]

is the memory leak with DLSS on still a thing ?
or was it already patched

[stone tulip]

thank you very much you solved my life!!! 🥇 ❤️‍🔥

[hasty tide]

@drowsy solstice since you saw what type my gpu was could u tell me what type of games can my laptop handle?

[short owl]

No problem

[hasty tide]

I see we have alot of smart people

[potent tangle]

bruf please im playin so laggy on steam client so jaggy on bygone lmao

[hasty tide]

is there any reason as to why tof is not available in the play store in my country?

[soft hedge]

i have very high shutterings for no reason, i have other games that runs without issues that require much higher specs

[hasty tide]

Some games are not available in some certain countries

[naive ravine]

Hi i was just wondering just got saki to a3 and I was wondering how to make her mask show up on her a3 skin

Bc it won’t show it when I equip the skin

[molten bone]

Is nitro still in game?

[hasty tide]

Idk I dont play the game

[hasty tide]

U mean nitro like In dis?

[molten bone]

no like in game there used to be nitro link

[naive ravine]

Its ok idk why but sometimes it will equip with it and sometimes it won’t but i did get it to equip

[wary shuttle]

no, it's over. I don't see it

[kind moat]

Is anyone else's DLSS option gone? I had it turned off before the 2.0.9 update and now my game is stuttering constantly all the time

[plush cove]

When I equipped the lvl 75 outfit it changed my hair to this, now I have to pay to change it back? Is this working as intended :/

[dense ledge]

@dense ledge

[hasty tide]

@hasty tide

[valid chasm]

hey guys quick question, when im in wormhole its not letting me select a rune or end early because i cant enter chat (to navigate UI) is this a bug or is there a fix for it?

[molten nest]

Is there a way to get DLSS to stop auto enableing itself every time i boot the game? This is getting annoying

[thick urchin]

Is there any intentions of fixing DLSS and readding Raytracing? Also has anyone else's game been stuttering badly since the last update?

[swift sparrow]

One message removed from a suspended account.

One message removed from a suspended account.

[thick urchin]

Okay, glad to know it's not me. I was messing with settings trying to figure out what I did.

[swift sparrow]

One message removed from a suspended account.

[amber rain]

sure, just lower the graphics settings to low. It's gonna look like a powerpoint presentation with how low the fps is though

[manic cloud]

Lmaoo

[gusty field]

Hello friends My partner plays on controller and now in the tower defence Clair her attack button makes her leave the tower. Any fix, because it worked before vera and settings all look same.

[trim condor]

I never got my day 1 supplies from the daily box. got my day 2 though

[reef torrent]

not technical but i wanted to ask if i blacklist someone in-game, can they still see my profile (char, CS, weapons)?

[gusty field]

yes as far i am aware they just can't message you. Not sure if they see your messages and recruits

[hasty tide]

Is it just me or is anyone else just getting a black screen when they try and launch ToF?

[whole quiver]

do i need to reapply for test server

[wraith dagger]

does anyone know if the zero 4-piece matrices are actually working? no buffs appear on the buff bar for teammates

[wary shuttle]

nope

"If you have applied in the past then you do not need to resubmit your application as we have and will continue to keep applications on file for future tests!"

[zealous quail]

How do I log into the standard client if Ive been using steam client?

[whole quiver]

i see me dum dum tyty

[steel cairn]

Ayo am I the only one who has this issue, every God damn time that I try to do micro transactions my game keeps on crashing

[acoustic rune]

Is revoking app permission same as unbinding account?

[hasty tide]

You might have this problem. Link to the mssg:
#technical-help message

[drifting cedar]

I login game using Google account, which should i pick here?

[real meteor]

I have this issue since yesterday

at least I'm not alone lol

[keen jungle]

hello. im on android and wants to change acc. however when i try to switch acc and chose google mail, its locked to 1 email. i am not able to select from list of emails i have on my device. anyone know how t o fix this?

[lunar plaza]

any1 know how to fix microstuttering?

[hasty tide]

Hmmm slowmode check

s.slowmode 5s

[supple zodiac]

Slowmode enabled

Channel

#technical-help

Delay

5 seconds

Requested by Emperor!#5176

[hasty tide]

hey guys, is the depth of field in photomode not working? coz mine doesnt do anything even i adjust the slider

[cunning forge]

the pastebin helped for me

also getting dx12 back really helped too

[lunar plaza]

i dont know what you are talking about

[neon onyx]

hi, i don't know if this goes in #1007842564726075432 but my map glitch, the icons in the map move whenever i move or scroll around

should i reinstall the game?

[twilit trench]

I requested an unbinding request over a week ago and the CS team still haven't replied. :/

[steel epoch]

can DLSS actually work or its doomed to always leak memory?

or I can actually do something in the files aside from just updating my gpu driver and cope?
search doesn't seem to help me

[gritty fern]

its just not that optimized for DirectX 11 , so.. yeah you cant do anything currently

[steel epoch]

so no amount of updating will fix it yes?
and we're bound to always toggling it to off for the time being?

[gritty fern]

or you can try to use the older launcher dll files (not sure if it works)

[gritty fern]

currently no , wait until they bring back official DX12 support

[steel epoch]

I see, thank you for the responses

[acoustic rune]

How long does support take to respond to in-game queries? Had asked for an unbinding request

[solemn void]

i lost connection in the middle of a 10 summon while it was still showing me everything i got. I did not get to see everything. do I still get to keep everything?

[steel epoch]

thanks but I'll just deal with it for the time being by remembering to keep disabling the toggle when I login

[sinful nova]

Also I think you are very unlikely to get in trouble for this fix, because it's just old launcher version and not real mod.
But I could be mistaken

[steel epoch]

yeah, it did state that its via downgrading some of the files of the launcher but imma just trust our trusty intern-kun finish is bug fix for this issue

regardless, thanks for the link
I might share it to a friend if he want to do it this way

[solemn void]

records are not working as well, to check if I got everything because of this:

SO it turns out I got Saki from that 10 draw (not guaranteed)

I can tell because of this but I cant look at the records or play cuz I have no upload speed.

This should be illegal:

[sinful nova]

Why does it say "Your Internet connection is very fast." despite 0 Mbps upload speed?

That's a bit weird somehow

[solemn void]

well the game is currently unplayable until I get my internet sorted. gives me the "unable to connect to the server" error every 5 seconds

[sinful nova]

Is it WLAN connection or mobile?
Do you perhaps need to open some ports in your router or some similar setting?

[solemn void]

No idea Its my room mate's wifi. he still needs to call the service provider

[sinful nova]

Or is perhaps some firewall/antivirus software installed?

[solemn void]

I have no idea how to check if its firewall

[sinful nova]

I am only guessing, but 0 Mbps upload speed sounds suspiciously like firewall issue.

[solemn void]

well for the longest time it was in the .07-.10Mbps range

[lofty hound]

where to put this in?

[hasty tide]

Oh well idk

[burnt quail]

the fact i uninstalled this game a while ago and came back to it and I still have the same problem

I have more than enough space and yet it still shows my UID as 00 and a server error message everytime I try and join a server

Ive never even played the actual game

only the tutorial

[untold bridge]

https://tenor.com/view/spider-man-we-one-gif-18212100

YOUR NAME

[cunning forge]

go to %appdata% on start menu
then AppData/Local/Hotta/Saved/Config/WindowsNoEditor/Engine.ini

you might have to click back since %appdata% puts you in AppData/Roaming

and you want local

paste underneath whatever is in there

[lofty hound]

oho okay thanks

[acoustic rune]

any way to minimize customer support screen in game? takes up entire screen and cant alt tab

[lofty hound]

nice, i think it help with stuttering so far

[lofty hound]

what u mean

[acoustic rune]

this window

[lofty hound]

ohh idk never use it

[vast violet]

Me too I didn't know what to choose

[lean token]

anyone here uses nintendo joy con controller to play ?

[swift lark]

Wait wats this

[simple lion]

anyone know to handle frame drop every second at world ?

[sinful nova]

PC/steam version or mobile?

[simple lion]

pc version sir

[potent tangle]

bro what happen here still jaggy laggy on steam lol

i keep wasting my mia buff and other buff for lag on bygone

[smoky cipher]

I just downloaded the whole game again on steam,and its still laggy as hell.
The standalone version that im playing right now,works just fine.

Please fix,i want to play on steam

[smoky cipher]

Ty but id rather not download stuff like that from people i dont know and mess around with the game files.
If the steam launcher forces DX11 and the standalone launcher doesnt,they should just replace the steam launcher with their old one.

This is a steam-only issue,i dont have it with the standalone launcher.

[sinful nova]

You can also download same 3 files with Depotdownloader tool from steam.
If you want to be safe.
This fix is not 3rd party software modification, it is just old launcher version.

[heavy shuttle]

Is there a fix for the crash when trying to buy in the shop, it opens explorer and that crashes my game everytime

[cunning forge]

standalone does now too

if u update the launcher

[sinful nova]

You can always try to purchase with Google play instead, just use emulator like noxplayer if you don't have smartphone that meets minimum requirements.
Sorry if it's doesn't help you.

[smoky cipher]

Is it even allowed to do that?

[sinful nova]

I don't know, but it's technically not a 3rd party software.

[smoky cipher]

I dont know either,but altering game files is always a grey area when it comes to their TOS

[sinful nova]

Which is not the case here, these are official files from the old launcher version.

[smoky cipher]

Yes but youre still altering the launcher,and some people in the comments there mentioned it could get you banned so im unsure about this.

If its such a easy thing to do,why didnt they just let us enable/disable DX11/12?
Unless they didnt want us to choose

[elder patrol]

Why the game is lagging for split second every 10 to 50 seconds even though I lowered the graphics
In rtx 3050

[smoky cipher]

Seems to be related to a recent update

[elder patrol]

Yes

[smoky cipher]

My pre-vera experience was pretty smooth

[elder patrol]

Just have to wait for update? Or

[smoky cipher]

I mean,i experience performance issues with both,the steam and standalone version,but steam is much worse which is why i avoid it.

[smoky cipher]

If youre patient and you want to be on the safe side without messing around with game files,i guess you can wait.
As for me,i spent too much on the game already to risk getting banned,so i wont use this fix unless devs officially approve of it,or just fix this on their own.

What bothers me isnt that we have to wait for a fix,what bothers me is that the devs dont tell us anything,they could at least tell us if they are aware of the performance issues and if they are working on them or not.

[elder patrol]

Well u have to give them feedback

[smoky cipher]

They got plenty of that here and on steam already.
I already filed a report about it myself too

Its the same situation as with the hackers a few weeks ago.
They didnt say anything about it till the fix was there,we have been completely in the dark

[sinful nova]

To be honest I was looking for official help the other day and the result was that I have to wait for a fix, normal fix not a urgent hotfix despite the urgency of the issue at hand.
Even worse they don't even know the fix will be ready too, I know because I asked it.

[smoky cipher]

But they are aware and working on it?

[sinful nova]

Need official comment on this, but I guess that they are aware.

[smoky cipher]

Well yea,a official statement would really help with putting people at ease(and prevent people from posting the same reports all the time)

[sinful nova]

I guess they will deliver it on 22. November with 2.1 content update.
But it's just a guess.

[smoky cipher]

I hope so....they gotta step up their communication a little though

[graceful bane]

hi is there any possibliity to play it on ubuntu?

hmm okay,

maybe i would try it with wine

because so it would make the windows stuff and not tries to emulate android, thanks 😄

i was hoping that there is an official linux / steamos release 😄

[sinful nova]

I am not sure how good android emulators for Linux are, but on windows they are really good quality.
If the game allows it.

[hasty tide]

waiting for tof playable in apple silicon mac be like...

https://tenor.com/view/dancing-coffin-coffin-dance-funeral-funny-farewell-gif-16737844

[graceful bane]

but has tower of fantasy not an windows client?

[sinful nova]

Yes steam version and PC launcher version for windows, but I am not sure how good it will run on wine since you want newest directx12 support to have more or less lagfree experience.

[graceful bane]

hmm

i think i will give it a try, alternativly install it just on my desktop, where i have an dual boot

when it works with linux it wiould be nice, because i could play on my notebook too

can i use the same account for mobile and pc?

[sinful nova]

There's a directx11 version too but it's poorly optimized at the moment, even with new videocard.

[graceful bane]

okay ._.

[acoustic rune]

Am I supposed to stay on the contact support page until I get a response? Had requested for account unbinding over 12 hours ago

[hallow sigil]

tof wont launch when i downloaded iton my phone like it comes to the login screen and when i try to start the game it like loads for a bit then goes back to the sever selection screen

aaaaaaaaaaaaaaaaaaaaaaaaa help help

[radiant edge]

Do you happen to be running on an iPhone? {specifically, an iPhone on Mobile-Data}

[hallow sigil]

nah android

[radiant edge]

Have access to any other alternate form of Internet, a local network / WIFI that you can try from?

[hallow sigil]

and to be more specific im in india could it due to that?

[hallow sigil]

not atm

[radiant edge]

Usually if you can't login at all, assuming this wasn't after connection to an instance and getting booted from the game {e.g, Joint Operations or otherwise} -- this tends to be Connection Related.

[hallow sigil]

it worked just fine at launch then i kinda stopped playing, now when i got back into it again and its not starting like i said

[hallow sigil]

any tips to fix it

tried using vpn its the same

[radiant edge]

Ah, same on a VPN. Same result on other servers as well?

(and other regions of servers)

[hallow sigil]

yeah its the same thing

loads for a bit then sends me back to sever screen

since its banned on play store or more like not available so i download it from taptap

[radiant edge]

How long would you say that you're at the loading screen before you're kicked back to the server select? (just a guess)

[hallow sigil]

about

5-10 secs

[radiant edge]

Pretty quick, not a minute plus -- less likely to be the hardware itself.

[hallow sigil]

yeah

it runs fine on my phone

like i said ive already played it

[radiant edge]

Since you mentioned that you've downloaded the game through your laptop. Is the laptop up to spec that it can run the game? Can you attempt a login from the laptop? {on cellular tethering or otherwise}

[hallow sigil]

yeah about that

lmao my laptop is pretty bad spec wise so cant do that

my bad lol

[bronze jackal]

good to know I'm not the only one with laggy game

[radiant edge]

For safety reasons, we can't permit the external distribution of game or launcher files. We would also remind everyone here that tampering with the game's files / assets in any way is prohibited unless directed to do so by customer support.

Thus, this link will be pulled.

[royal whale]

My account got completely reset

[radiant edge]

When was the last time that you signed into your account? For instance, was it before Vera, and you're returning now after an extended leave from the game?

[sage oracle]

Hi, are there anyone else facing the problem of your mouse clicking out of the game in windowed mode?

If so, are there any solution or prevention other than going full screen?

[royal whale]

Like 3 weeks ago

[radiant edge]

I've seen people reporting this, although mostly it was in fullscreen mode and with two or more monitors. Would recommend considering this a bug-report / improper behavior in the way the game's input hooks are being employed. [assuming it's happening during mouse-look]

Of curiosity, what framerate are you getting in the game? On each frame, usually the mouse cursor is reverted back to the window's center when actively mouse-looking.

[sage oracle]

It's actually happen to my friend and not me but they do not use discord frequently so I'm just asking around to help out.

I think they run the game at 90
Single monitor, windowed mode

[radiant edge]

3 weeks ago looks in-line with your post on 10/6, which would be before Vera. During the 2.0 / Vera Update, the way that unbinding of accounts was handled was changed {for security reasons}. -- This now requires going through customer support, and isn't directly possible from the Account Center anymore.

-- It's possible that you've been hit with a case of account theft, and that your game-account was unbound from your sign-in method.

Essentially for any situation like this, you'll need to file a support ticket and have customer support investigate what happened. Before doing that, make sure that you double check that the account that you're signing in to is indeed the one that you used before, that you're on the correct world-server, region, etc.

To contact support, this will need to be done via email -- in that the game-account association if you make a new character, is unlikely to match. That email address is:

[e-mail]

Be sure to include as much details on your game-account as you can. The last time that you’ve signed into it, where you login from {regionally – country, state, etc}, the character name, UID, and server that you play on, any details that you can on financial transactions (such as from your bank’s side), etc.

Support will ask you for these details, yet the more that you can provide them upfront, the better. In effect they’ll need something to go on in order to locate your game-account, associated character(s), and to investigate what exactly happened.

[smoky cipher]

Thanks for making that clear,was already unsure about it

But that means we are stuck till the developers fix it.
Do you know anything about it?
Are they working on a solution?

[unreal dirge]

have they still not fixed the forced directx11 issue for pc? i've been avoiding pc ever since v2.0 update

[frank iris]

s there a way to autolaunch on steam when you click play
and just bypass the launcher

[hexed adder]

Since it's the last day for EU streaming event, how do we make final submission? Or it's done automatically?
Dis: #server-event-news message

[hasty tide]

games crashing on loading screen and reloading

can you change currency in steam tower of fantasy?

[sinful nova]

Depends on your steam account I guess, usually you pay your steam purchases in your local currency.

[slim delta]

umm i need help

one of my friends was playing ToF, was doing the story and she got kicked out.

when she wants to get back in, theres a single loading screen and then kicking back out to the login screen

any help?

[wanton bay]

Is there a server change or will it come?

[wary shuttle]

will

[wanton bay]

@wary shuttleMy friends want to come to my server with their accounts.

[median spear]

Yo, bygone jump level is returning me back to the same level I just completed. Is it bug or feature? (nope I haven't realised it after 3rd time i completed the same level)

[wary shuttle]

mhm, same
but they haven't added that yet, maybe soon

[wanton bay]

thank you

[jagged edge]

Does anyone have performance problems with their backpack?

[tiny talon]

I'm also interested in this question.
@potent anvil since no news was out ever since, can you tell us something about?

[hasty tide]

@real meteor Ikr i swear its still not working i have no idea whats going on but im slightly worried like what is going on???

[thin grove]

does anyone know how to force the T key to be changed to something else? it's for missions and such and ive managed to get it onto my 2 key but it won't move off of it. i want for it to be on the X key

[hasty tide]

Have you tried going into the keybinds? 🤨 If so I think you just click on whatever it is you need to change and then press a letter.

[thin grove]

show me where i can change what i want to change.

ill wait

[thin grove]

alright well i figured out how to do it from a config file
%localappdata%\Hotta\Saved_Steam\Config\WindowsNoEditor (steam path), edit "Track" key

[ocean pivot]

Is it possible to hide the frost resonance visual effect? it hurts my eyes

[pure fable]

any idea how to remove frame stutters from aesperia im getting alot of those whenever i fight

[verbal meteor]

where does the download in progress file stored in PC? what is sail_files folder for? (and why is it having 24gb inside it beside the 26~ GB main game files in content folder( 50gb in total wtf))

[real meteor]

I tried reinstalling and such but still no luck. I still get the black screen

[vocal path]

am i the only one keep disconnecting?

[stable bluff]

your platform can't run tof or you need more space if it's not one of those i named try to clear intern data by yourself n press repair

[hoary forum]

I'm playing on pc, using windows 11 with 49 gigs of space left on my SSD, it was working fine for weeks, now I suddenly get this error.

attempting repair again

nope, no luck

[sweet ferry]

I have no in game purchases, I am completely f2p, I already told them two days ago. Should I still wait or submit a new report?

[cloud prairie]

just submit a new report, no way they will double check that lmao

btw you can also create an image saying "I LITERALLY HAVE NO IN GAME PURCHASES" just so they will open it to check

[lunar plaza]

yo so the microstuttering is actually making this game fucking unplayable

[lunar plaza]

ty

hotta made was it like 300 million and they cant patch this

what a joke

[cunning forge]

haha ikr
game's not half bad tho
the technical aspect is all there they just seem to suck at basic configuration

[lunar plaza]

who ever designed the combat system is a god damn genius

the combo system once you add saki to ice is insane

[west carbon]

Why my game keep crashing?

[lunar plaza]

but the management is just completely incompetent

if i was a hotta shareholder i would motion a non confidence vote

and try to get the entire top level management removed and replaced

[radiant edge]

@graceful bane – Currently there’s no Native Linux support for the game. If this is something that you’re interested in, we’d strongly encourage you to file #932914069395091456 .

@quick holly – Yes, it’s possible to run the game on Intel HD Graphics, including the older models. However, the older Intel HD Graphics are known to exhibit a heavy-amount of visual artifacts, tend to need some workarounds for driver-stability (such as increasing the Windows’ TDR-Delay), and not perform the best.

• If you encounter any game-crashes or other oddities, please feel free to DM me for assistance.

That said, the YouTube video that you’ve linked has an archive of a slew of config files. Of these files, there’s workarounds employed that are no longer needed [at least currently] post Vera Update, in that the Engine is by default dropped down to D3D11. Additionally, some of the settings in there no longer have any effect.

We would prefer that players not distribute an entire folder of modified config files, and that changes be kept to a minimum. -- So we’ll be removing that video’s link.

@slim delta – Has your friend managed to connect back to the game?

• Has she tried restarting all Internet equipment (modem, router, etc)?
• Was her disconnection immediately following entrance to instanced content for the story? {e.g, is her character stuck within an instance right now?}
• Can she access other world-servers within the same region / datacenter?

From the description it sounds like just an abrupt disconnect, and not specifically after instance entry. Usually these are connection related and clear up as abruptly as they begin.

@verbal meteor – Normally the launcher clears all temporary files on its own after an update is applied. It sounds like your game folder is 50GB though, so this is definitely a bug / should not happen.

Could you send me a breakdown of the sizes of each subfolder that you’re seeing under \Tower of Fantasy\ (over DM’s). That could either just be written out and done by hand, or with any tool such as SpaceSniffer, windirstat, WizTree, or any other that you prefer here.

@hoary forum – Most common reason for the game-process not launching is a rights / elevation issue. Interesting that this started abruptly though.

Couple questions:
Do you remember what the trigger was? Was this after a game update, a Windows Update, drivers?

Are you getting a UAC prompt for elevation on clicking to launch the game? Have you tried running the launcher {and or Steam itself} with admin elevation explicitly {e.g, right-click / run as admin}?

The technical-help channel is not for tiktok advertisement, nor are the other channels here.

[lunar plaza]

r u sure?

[frank iris]

is there a way to autolaunch on steam when you click play
and just bypass the launcher

[cunning forge]

agreed
combat in this game is insanely fluid

[radiant edge]

Not currently, although you can have the launcher itself automatically sign-in at least -- which reduces the number of clicks by one.

• This sounds like a good idea and one that many people would use, please be sure to file #932914069395091456 and express interest in it.

[onyx sonnet]

Haiii my friend has this issue with textures appearing very low resolution

Beforehand he didn't

[austere mural]

why cant i purchase another one if this is only 5 months??

[thick summit]

Is this legal?

The shuttering part

[glacial drift]

Maybe you have to wait until it goes down to 149 days so it can go up to 179

Knowing Hotta they probably made it so it can't surpass or reach 180 days

[cunning forge]

legal? it's just config files

same as changing settings, you aren't replacing any game files

[thick summit]

ty!

[wanton bay]

Will nemesis come again?

[wary shuttle]

yup, and probably in winter

[wanton bay]

Will it come as a banner character or as a base character?

[wary shuttle]

as a limited banner

[wanton bay]

thank you

[night fern]

So have they fixed the bug that yeets you back to the server selection screen when a loading screen appears

[exotic raptor]

this game is stuttery no ? or it's just me. having a lot of fps drop issues in the overworld

[signal gulch]

i want frigg back

o sry, wc

[subtle vine]

And i want Ruby get in normal banner too

[patent citrus]

apparently

did happen to me or my crew again since the last uodate

[smoky cipher]

Not just you,a lot of us are experiencing this

I will get my daily stuff done quickly and then logout,till theres a official fix for this

[small ivy]

I used support and they asked me to contact the payment method provider Midaspay if I wanted to ask for a refund/compensation on something, how can I contact Midaspay?

[spiral lotus]

Hello does anyone know how to use controller in pc mode ？ i suck at keyboard

[wary shuttle]

Midaspay or Midasbuy?

[small ivy]

The MidasPay PC Bridge

[wary shuttle]

then idk

[faint hare]

i glitched in fc rn. i used crow and i fell under the floor. im falling infinitely :/

[spice umbra]

is new weapon good ?

[livid turtle]

hey, new tof player here.
so, i just got the game today but it doesn't let me go to any server.
i did try using a vpn. actually, the game did let me pass the tutorial thing with it. but it wont let me continue playing.
i live in iran so, does it affect my game? is there any fix?
(the error is "server connection failed". im using the desktop version btw)

[viscid hornet]

any informations about transfer character to another server?

[cunning forge]

buttery smooth once I hacked a few things together

probably GI level of smooth just with occasional bugs such as stuck in cutscene

but before yes stutter every few seconds
if you don't want to mess with stuff just drop the texture quality and turn off dlss, that should help some

[wary shuttle]

there is no new info about it yet

[exotic raptor]

u have a guide for it ? or u just did it urself ?

[cunning forge]

I followed this

I also did some extra possibly questionable stuff however, but that should fix decently enough

[exotic raptor]

pasted this and it really helped, render latency went from 12 to 5

but still stuttering from time to time

render latency going from 5 to 24, fps capped at 60; dropping to 30-21 ish

[exotic raptor]

ended up copy and pasting all that's in there lol, almost buttery smooth now, tyty @cunning forge bro

[ionic coral]

LOL works

me Memory Leak

[smoky cipher]

When players come up with a solution much faster than the actual developers

[hasty tide]

Can someone help me to slive this problem?

[clever tangle]

https://cdn.discordapp.com/attachments/1009364628888887300/1040997576008278156/image.png

timer starts with already 39 and no notes spawn

[formal kraken]

this just happened today. whenever i play launch its just goes blank. and my browser/internet is working fine. checked if game is updated and it says yes

[radiant edge]

By chance do you have any of VoiceMeeter's products installed on the machine? Assuming you're never greeted with the splash screen, don't hear any audio, etc.

[formal kraken]

ah yes i am using voicemeeter

[radiant edge]

Try disabling or removal of the product. You'll find a pin on this.

Often re-installation is sufficient to get things working again.

[formal kraken]

okay thank you will try again

[formal kraken]

it worked thank you. is voicemeeter not allowed to be used?

[radiant edge]

It's not directly blocked (meaning the restriction is not intentional), yet there's an interaction between UE4's audio system (sound initialization) and VB's virtual audio devices.

Basically, the game hangs the moment that audio is initialized. e.g, you won't get in trouble for attempting to use VB's products, but they may cause serious complications with the game stability wise. {even if the game starts successfully, it may hang on anything that causes audio reinitialization -- for some people, the game doesn't hang, yet audio just stops working}

[hasty tide]

anyone got a problem that the game is minimizing every like 20 minutes and it also happens on other apps too

[fervent panther]

Can hackers unbind my google account if they have access to my custom account, or do they need access to my google account to unbind the google account?

[radiant edge]

Neither since 2.0 / Vera rolled out. Unbinding of an account requires the ability to prove ownership of the account. It requires going through customer support and filling out a variety of details that probably only the true owner will be able to.

[cyan osprey]

how can i redeem the nitro?

[simple pike]

I have the same bug, uninstall the game doesnt fix it.

[wary shuttle]

get a link from the game (u could before) -> choose your server and character on ToF website -> get nitro

discord settings -> Nitro Gifting -> copy the code

ToF -> Rewards -> Exchange -> put the code

[neon onyx]

Should we wait for devs to fix it?

[deep prawn]

Can you play the game using controller ?

[subtle dagger]

is it normal that i get bsod error only when i play tower of fantasy? (windows error blue screen crash) fix, disabeled dlss

[dusty sundial]

Is it possible that some1 is still stealing from inventori???
Im sure im not a idiot... i lost 2 gloves 5 star ( im sure cause i use em as item craft to reroll the others gloves)

AND!! I open 3 blue chest wid x5 and 1 purple today

I didnt even went to mirroria and i have only 1 mira

I contact support via game 2 week ago for a clothopod issue... they still dont answer

[glad oak]

Uhm

Where's my UI...

[copper cipher]

Can someone please help?
I've tried everything and still can't fix it
I'd be very grateful if someone helped
(I'm sorry if this counts as customer support but I'm not sure if it counts or not if so I'm really sorry)

[hasty tide]

its killing me though, i have no idea what to do

[junior cobalt]

only i cant see Meryl ultimate from another players?

[odd kite]

I got troubles launching the game for the first time, i already DL'd it 4 times, restarted my PC 5 times, executed it as admin, used "netsh winsock reset" + restarted my PC twice, and even verified if the data was corrupted thrice.... I really need help to start this game

[primal nimbus]

my game lately has been freezing in the middle of the level infinite clip on startup. repairing files doesnt seem to help this time. any help?

[neat dirge]

Is anyone else have the same issue where you try to buy something in game, the game crashes on you?

I was trying to buy the battle pass and the game just crashes

[shell iron]

does anyone know why is this happening?

[grizzled sphinx]

I’m getting the same message, I think the servers are down?

If anyone knows a fix for this please lmk

[radiant edge]

@neat dirge -- Do you happen to have one of the two Security Softwares detailed in the pins? Most likely you do, and that's the cause.

@shell iron -- The disk thrashing / high IO activity is probably swapfile use after running out of memory. Do you happen to be on an NVidia RTX Graphics Card? If yes, this might be a DLSS interaction caused memory leak that you're seeing.

@primal nimbus -- Is the freeze on every launch of the game? Or Intermittent? Do you recall any trigger that happened before this started?

@odd kite -- What exactly happens whenever you attempt to start the game? Do you get a game window shown briefly? Any error messages thrown?

[primal nimbus]

i have a bit of a history with this freeze.
it plagued me for the first few days from launch and i remedied it by repairing files every time i want to launch the game
it behaved itself after some time passed,
and lately it's resurfaced.
i repaired files thinking it would help a little with stutter since the sakifuwa banner launch only for the freeze to start happening again
i repaired files last night and tried removing the level infinite and hotta clips from the game files. game started nicely.
this morning, i tried launching the game and it gave me a black screen. so i decided to restore and repair.
now the game will incessantly freeze in the infinite logo clip.

the game's behaved after a reboot, though, but i am worried for the next time it chooses to freeze on me

[radiant edge]

Ah, I was just about to recommend that you attempt wiping out "\Tower of Fantasy\Hotta\Binaries\Win64\*", then performing another repair. However, you succeeded in starting the game -- so this is unlikely.

I'm going to assume from the description that the repair permitting entry is coincidental here. Does your machine happen to have an NVidia RTX Graphics Card?

[primal nimbus]

gimme a moment

[radiant edge]

Do you by chance use any VoiceMeeter products, or have you changed the Windows compatibility mode of QRSL.exe in the past?

[primal nimbus]

my laptop here came with a nvidia geforce gtx and i havent really twiddled with it

i have not touched qrsl.exe nor do i know of voicmeeter

[radiant edge]

Non RTX wouldn't be DLSS capable, so it can't be a DLSS induced hang on startup. I'll DM you to collect more info on that laptop hardware.

[real meteor]

Ikr it is frustrating

Is there still no fix for the black screen after the hotta logo when launching?

[cunning forge]

ye
if you want binaries techpowerup is another good place to look
maybe you can set it to readonly / permissions to deny write

[cunning forge]

it is though

you just have to scroll a bit

I put 2.4.12 in there though so I wonder if it's too recent

[weary eagle]

i try to put 2.4.12 and..... crash

the 2.3.11 is the best for me without crash

[cunning forge]

huh 2.4.12 works for me, idk why

should I try 2.3.11?

[hasty tide]

So uhm basically my tower of fantasy is stuck at loading screen like whenever it loads after loading it takes me back to the server interface so I'm a mobile player I need some solution asap

[hard blade]

Anyone know how to fix in game camera not saving photos? Permission is already allowed. My device is Black Shark 5

[finite canopy]

I'm having an issue with the account deletion link contact support in their website as well in-game.
Does someone have a link that I can try to copy and paste instead?

[cobalt coyote]

Isn’t there a "save" button after you took a pic in game?

[hard blade]

Yeah. I click that but the photo doesn't save in my gallery

[dense cliff]

Quick question, when gaming on my phone, at what temperature should I probably give the phone a rest? Above 44⁰C?

[versed epoch]

Why is this showing? Tof is not running atm.. i cant find any background process

[light bay]

Can my pc run Tower of fantasy?

[gritty fern]

yes probably 1080p in low settings

[odd kite]

Not at all, i hear the sound of the game opening ,the game goes full screen and it stops working at the second logo then it crashes

[tiny talon]

true but apparently selective.
Some accounts appears to be unaffected by this delay, or at least have less delay.
I'm losing 1 point of vitality to my friend more or less every 2 days, so not anyone gets this 3 extra minutes...

[copper cipher]

Can someone please help?
I'm still getting the same message

[dense cliff]

have you cleared cache?
Run as admin?
Reinstalled?
Turned off Virus-Wall?

[copper cipher]

I tried running as admin
maybe I'll try doing these

[dense cliff]

Update drivers
Turn off Nvidia experience/optimization

Just to name a few typicall errors

As stupid as it sounds, eaven just restarting PC fixes things 😁

[copper cipher]

uhhh
I tried to uninstall and downloading again
What does that mean?

[hasty tide]

customer support keeps crashing in-game is there a fix to this?

[sly parrot]

im getting the black screen crashes, already tried the fixes but no luck

[boreal pecan]

Are there any other ways to inquire about in-game issues other than via support email, on the website or in-game?

[hasty tide]

Do u use bitdefender or comodo AV?

[hasty tide]

the former

#technical-help message
Problem with bitdefender
Mssg links to the solution provided in pinned mssg(kind of)

[wary shuttle]

Contact CS u can only via email, website and ToF, but if u need help u can ask or report a bug here (on Discord)

and I didn't see yet where CS helps people with this kind of problem as u have (I checked your messages )

[boreal pecan]

Yeah I think I'm kinda screwed

Which is sad since I spent real money on some of it

[wary shuttle]

If you wrote CS about it, just keep waiting for a response. Hopefully they will at least write something about it

10k ...

[boreal pecan]

It was all I needed to get the pity for Saki

I was planning on getting her to 3*

[wary shuttle]

[boreal pecan]

If I don't at least get them back even after Saki banner I might just quit

[hasty tide]

i claimed the twitch rewards and didnt get any on email why ?

[wary shuttle]

October Twitch rewards?

[hasty tide]

yes to nov 17

[wary shuttle]

to November 17.. I probably missed sth, cuz I remember only this dates: https://www.toweroffantasy-global.com/news-detail.html?content_id=a2bb0f6da3441a4624a90e1a794b32654d04&

[frosty trout]

hey why cant i unbind custom account when ive provided all infos?

[hasty tide]

but it was still on and claimed it

[wary shuttle]

"claim your Drop" (by Nov 18) on Twitch, but u had to claim it on ToF website (by Oct 26) as well

[hasty tide]

uhh F

[wary shuttle]

yeah

[frosty trout]

why does my game get fps stutters so often on low settings

with an rtx 3060

[stable rock]

I don’t know if I misunderstood and stuff but the Vera streaming challenge that was EU only and ended on the 11th, how did it work?🙃 it says there’s community reward milestones for those who streamed a certain amount of hours and I definitely streamed for 16+ hours but I haven’t seen anything about any rewards 😅 and yes I was signed up and everything

[glad oak]

It’s been saying this ever since the game came out, I’ve redownloaded the app 10+ times 💀

[brave rapids]

Why does this game seem to always crash when I am in the grayspace. Does this happen to anyone else?? So fucking irritating because you only get so many portals a day for a fixed duration.

[stable rock]

Have you checked both phone space and iCloud space? I had this issue before as well 😅

[glad oak]

How do u check that

[stable rock]

Open your settings and at the top should be a button with your name and a picture, click on it and then click on “iCloud”

[glad oak]

Unless ToF takes 1.3 Terabytes

[stable rock]

Okay that’s weird 😂 wth

[spice sparrow]

Hello everyone, i have troubls playing TOF knowing that my net is good and my computer specs is good as well. The game keeps exiting when I try to transmit or whether one run from dungeons is over it will exits and go back to the main menu. Any advice?? Thanks!

[real meteor]

@hasty tide I fixed it btw just updated my drivers

[hasty tide]

Heya, I did what you asked me to do. I made a special request to customer support to change my sign-in email and replace it with the binded email address I binded.

I did encounter a problem though, it seems that my account is gone, I was able to play the game earlier but now, its completely gone. I can still log-in my account using the sign-in email I asked them to remove. I can also use the other email I binded that I told customer support to replace the current sign-in email to the binded one

[naive minnow]

When I try to launch the game nothing happens. The launcher closes and reopens right after

You can help me please

[heady cipher]

yo support!
why am I looking at the endless loading of the game?
restarting the game doesn't help

this has never happened before

[topaz linden]

This happens to me very often these days. No idea, but it's even caused me to have a bluescreen. I use a 3080TI. Updated to newest version, so I know it's the game that causes it. As I have never once gotten such an error until playing this game.

But lately is seems the game overall is suffering many issues. I have constant instability issues, frame fluctuations, random crashes, has not been a great time lately.

There it is. Same error as the person above and crashed. 2nd time today :/

[frosty trout]

yo when i open the game in launcher it closes right after

how can i fix

[lunar plaza]

i mute the game in windows settings and the game keeps unmuting itself. this is very annoying.

ToF is that one friend who wont shut up during a watch party

[near temple]

I just noticed that Unable to connect is happening in a set period for me - every xx:26 or 27th minute i am getting this popup. Every hour, without exception.
And additionally there are also couple weird things happening :

#1 My internet is performing perfectly. I sound perfect to my friends during that period. Doing a ping test against Cloudfare during that period also returns 0 packet loss. No reduced download speed either (although it's not indication of inet drop but 0 packet loss is already good enough indicator)

#2 The game itself disconnects in a weird way. During the release when there were big fights - like with Sobek you would lag a lot to a point where damage numbers were not popping, people were not reacting. Even when i used wifi during Vera i noticed that if you inet actually drops the game just does inet lags like any other game - players walking in one direction, boss not taking damage, skills not working perfectly. BUT this stupid popup happens INSTANTLY. You are hitting a boss without any indication of lag and boom you get "disconnected". What's even funnier is that you still take damage as normal if you don't press OK to reconnect.

#3 Both #1 and #2 point gives me strong indication that game "Client -> Server" logic is crashing and not because there is an actual disconnect happening.

EDIT:
forgot to mention another thing :
#4 - if you reconnect during JO or any co-op instance you will additionally crash in 3 minutes of reconnecting (2 or 3 minutes, not sure)

[topaz linden]

A mobile gaming, pulling 19GB of my memory. Uhh, wut?

[sly flower]

how do we redeem discord codes?

[patent garnet]

Fix yet for the stutter every 5-10 seconds?

[nocturne oyster]

anyone is getting problems with saki tankmode skill?

[hasty tide]

I dont think so I tried talking to Mi-a about it but they keep saying to ask someone here but I havent seen a mod reply to anobody thus far so idk if its just the game itself or what but at least it isn't just me : P

[patent garnet]

Mods appear once in a blue moon, it seems

[sly flower]

what does wanderer creation limit mean?

i haven't ever made 1 before

help?

oh im supposed to chose the server sry

[west egret]

is DLSS Desactive is very bad Optimice

DLSS active all time crashes Desactive, no more crashes

i me 3070Ti

all time start game desactive, DLSS all time active bug

[glad oak]

So I'm trying to get the 3.1 supressor and I've already fulfilled all the requirements. However, I've clicked like, everything on this page and I can't find where to get it

[woeful oak]

Still looking for help on this, it makes it hard to play~
During certain instances of combat, my camera will slowly pan up, to a top down view of myself. It ONLY happens in combat (but not all the time, usually in joint ops). Has anyone experienced this/know a fix? I've tried turning auto-correct camera distance/angle on and off and it happens in both settings

[boreal mirage]

My net is normal, plz advice

[untold island]

Same here - been experiencing this for over a month already. On my case, this error pops up nonstop starting 7 PM my time that will last for about 12 hours. Told CS about this but they do never guarantee any fix at all. 🤷🏻‍♂️🫤

[radiant edge]

@dense cliff – This is more a question of what temperature the phone gets uncomfortable for you at.

45c is a perfectly safe operating temperature for prolonged play, even 50c would be for that matter. As the device climbs in temps, it might be less comfortable to use though. The larger concern is the battery temperature [that’s what you want to watch], yet the SoC itself is pretty safe to even run at 70c.

Granted, the device would not be comfortable to handle if it gets too hot. That’ll happen far before you hit temperatures that can really damage anything.

@light bay – Yes, you've a 4600G {desktop processor}, which will actually run the game extremely well. There won’t be any driver issues either, and you have ample memory.

@odd kite – You hear the game, the window opens briefly, and then immediately closes at the splash. Excellent, that implies the engine is far enough along that it’ll probably be recording crash-dumps.

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

@sly parrot – Blackscreen crashes. Gut feeling is that sounds more like the entire system going down, yet would need more details here.

Is it just the game that’s crashing? Does the game hang, close completely, or the entire computer go down / lose display?

If the entire machine is going down {first assumption}, do you hear anything during this time such as a buzzing sound, looping audio, or anything else? Does the machine automatically restart, or does it need to be manually powered down and rebooted? If you need to power down the machine, is tapping the power button sufficient, or do you need a long hold, or to manually cycle the supply?

@frosty trout – Are you saying that support was unable to assist you in your unbinding request, despite answering all questions?

@brave rapids – I see some past screenshots from you that are on mobile, and so I probably wouldn’t be able to help much in this respect. Double checking here just the same: What platform are the grayspace crashes under?

@hasty tide – If support changed the associated email-address, then your prior bound email-address would behave as if it was a new-account. [looking as if all characters were gone]

• You would need to sign-in with the newer credentials that you requested the account to be moved over to, or with the alternate binding that you made while requesting the prior to be removed.

Are you saying that these credentials also do not work, and that other sign-in methods that were bound (to the same game-account), are also not working / behaving as if they’re separately created new-accounts? That would be concerning.

Will DM you on this one. Might also want to see your exact support request (the wording), if you’re willing to share that in private. {of course with all personal info redacted}

[solved, account is still there]

@patent garnet – Yes, we tend to appear whenever the moon is out somewhere.

[sly parrot]

the game hangs a bit after the 2nd logo, then closes completely

the game works after i did an os reset tho

[radiant edge]

Ah, the nuclear option worked. This would've scrubbed all software off the machine among other things.

Did you by chance have VoiceMeeter's products (any of them) installed?

[sly parrot]

nope, not that i'm aware of

[radiant edge]

Time of day specific disconnections would definitely hint at this being network / routing related and not something local on your hardware.

Have you already reached out to your ISP, in addition to Tower of Fantasy's support?

[radiant edge]

By "DLSS all time active bug", do you mean that DLSS is active on-startup regardless the contents of 'GameUserSettings.ini', and despite that you exited the game after disabling DLSS?

• Yes, this is a known issue. You'll find a workaround in a pin on this topic [to shut off the NGX library that DLSS support requires].

[radiant edge]

Blackscreen on startup--

Is this a black game-window that never shows the splashscreen? No sounds? Any other observations here?
-- Is the mouse cursor still able to be moved, and is the system still responsive?

[fierce crown]

@radiant edge nice work but ain't it too much for not even getting paid?

[potent anvil]

Hi! You need to fill out this survey with your streaming performance: https://docs.google.com/forms/d/e/1FAIpQLSdcxWDu2WiAl0zgN-hgylNmDp-sFA1f_quGzHEb5p2EKrlLCQ/viewform :)

[hexed adder]

Why it wasn't mentioned anywhere? Shouldn't be the separate announcement about it?

and how I'm suppose to send a 167 GB of data, in a single +30 hours video file? 🤔

That's just nuts event... for a 2.5$ reward. I wonder if my internet & electricity bills won't cost more than that.

[potent anvil]

I understand it's a bit of an issue, but sadly I wasn't given the liberty to post the form in the global channel

[hexed adder]

how people suppose to know that submission of results is required to be done manually in a first place?

I'm pretty sure, people didn't even know "where" to post such results, until now.

But nice at least 2 of participants know where and how to do it now...

[spiral quail]

I have a pretty good gaming laptop, but I'm still getting frame drops and input delay so bad. How do I improve this? I've decreased the graphics settings but I'm still getting it.

Also, is there a way to see how much ping I have?

[misty sluice]

Depth of field in camera mode hasnt worked for me for over a month, looking at older messages Im not the only one but I cant find a solution for it. It does work when you turn off anti aliasing for some reason. Repairing the game did nothing.
Is there a known way to fix it? Or a possible solution to try

[old gate]

I had the “Disconnected from server” issue and ToF support said they fixed it right ! Unfortunately they didn’t

I use iPhone

[brave rapids]

iOS

[old gate]

What should i do now ?

[old gate]

Useless server

[oblique flint]

I bought the 50$ pack and I didn't get my first purchase gift, is there a way to fix that?

[tender haven]

is there a way to disable the discharge effect of Saki? my eyes hurt every time I see the effect.

[vague cove]

So is the problem where windows 11 user having blue screen when/after playing TOF still exist?

[broken quiver]

Hi! I have the same issue. Have you fixed it?

[cosmic violet]

they are probably resetting, you may have pulled them too far from their spawn point

[ember bone]

is anyone frame dropping a lot in this game? How do i fix this?

[spiral quail]

I asked the question a little bit up more ^^. Having the same issue. Don't know how to fix

[ember bone]

did you update your drivers? Did it solve anything?

I'm currently doing that right now to see if it works

[next mountain]

Anyone experienced the pop-up for payment window (for battle pass, monthly pass and etc) to be just a blank white page?
also game hangs after closing them?

[hasty tide]

Check pinned mssgs in this channel

[hasty tide]

#technical-help message

This

[random crag]

i cant save my character preset inside game, when click upload it will never get uploaded, anyone knows about this? i have only 8 presets saved

[steady solstice]

is there a way to just make it easier for those who use Ipad Air to continue progressing in TOF? xD

I don't want to reinstall game and fix my save and still couldn't progress in the game... without lag and crashing of app.

[spiral quail]

My drivers are up to date yeah. I read somewhere that disabling DLSS helps, which I did, and I'm definitely noticing some improvements in performance.

[hasty tide]

Hello! Just a little bit of a heads up, for help channels, and for dedicated helpers, #1041949025689153576 has now been added!

[obsidian holly]

Not sure where to ask this but is the server down? Can’t seem to login…

[jade void]

same here

[marsh latch]

Oh so it wasn't just me. I'm trying to login via Google and it just gives me white screen.

[next dagger]

Hoverboard is upgraded version of jetboard and can do all plus more than jetboard! than why can't we start the daily training with hoverboard equiped and only with jetboard...???

[obsidian holly]

In case it helps you, I can login now! Tagging @marsh latch too (sorry for the ping if not needed…)

[jade void]

Thanks I'll check mine

[wheat shuttle]

App Gallery pls 😩

Make access to the installation of the game on android through the App Gallery

[exotic rapids]

Does anyone know how to fix this?

My internet seems fine

[fervent dirge]

Can u try using vpn?

[exotic rapids]

Is there another way to fix it?

[dusty grail]

why does my game keep crashing dlss is already off

[hasty tide]

Over a period of time or instantly?

[hasty tide]

hello, i was just playing the game awhile ago and my game just stopeed and when i re-open it shows this msg

am running a 3090 and i tried restarting my PC already. do you guys have a fix?

nevermind

[twilit trench]

i created a ticket 15 days ago for unbinding my social accounts but the suppport staffs still haven't replied. How long does it usually take?

[rugged elbow]

Pls, does anyone have a perm fix for this problem? I already turn off the dlss everytime I start the game but this error worsening day by day to the point i just log in and it give this error

My current set up is rtx 3060, amd r7 5800H with 8gb ram

[torn hamlet]

Why he delete this ? https://www.reddit.com/r/TowerofFantasy/comments/yvlwbi/unli_samir_skill_bug_in_bygone_taken_from_my/ is not a bug ?

[wary shuttle]

r u talking about #1007842564726075432 channel?

[torn hamlet]

Yes but he delete this

[wary shuttle]

did u use this format to report? (prom pinned messages)

[torn hamlet]

I am not the one who is discovered the bug I just transmit the info

He don’t understand that’s is not my problems…

[amber osprey]

greetings to everybody

question: Is possible run ToF on Linux?

I'm download from Steam

but I have an error when I try to start

[wary shuttle]

then don't report. Most likely they already know about this problem, because people reported earlier

[azure cobalt]

Hi, does anyone know why I can´t use the chat? whenever I try to send something this error comes out

[dry dust]

The game is completely unplayable
on Windows 10
(operating system)
and nvidia 2070
(graphics card).
I crashes every few minutes with "run out of memory" error on a gaming pc. Really badly optimized.
Your chars are nice, Mia is kind of cute.
Playing it just does not work.

• I sent a bug report -

[jovial lava]

didnt know where to ask this

[honest maple]

how to block microphone access in this game? whenever im in team it jus suddenly turns on and i have to go here to turn it off. i jus don't want it all. to disable from windows setting, it requires me to disable access to microphone fully in all apps

[hardy spire]

anyone know how to fix update error due to storage space on ios ? i have 130 gb free

[hasty tide]

yo why do my game stutters so hard to the point where it freezes whenever I fight enemies I cant do joint ops cause of it it gets me killed all the time

[harsh summit]

will download the game with steam cause problems if i have already installed on its standalone app or is it better if i uninstall it first?

[patent garnet]

Been happening since the last maintenance, alot of people having this issue and nobody knows why

Mods dont really seem to acknowledge it either for what its worth 🤣

[patent garnet]

https://streamable.com/5jwmtp

🤦

[zenith vortex]

The the gameusersettings file , i cant find it there is no windowsnoeditor.file.here

[zenith vortex]

How.do i add.the gameUserSettings.ink file?

[bright nebula]

are you in the right folder path? just to make sure

what's in your folder when you get to \config?

[zenith vortex]

Config jus got two folders

Log and crash

[zenith vortex]

Yes its exactly this

[bright nebula]

so one folder is called "CrashReportClient" and the other is "Log" ?
or slightly different naming?

[bright nebula]

something to try if you haven't already is to Repair game files and see if that brings them in

[zenith vortex]

Okill do that

[devout trail]

Is my PC too bad or does the game drop fps like crazy?

[bright nebula]

your gpu should be fine, just need to lower the settings down to medium or low. What fps are you aiming for?

[devout trail]

Just stable fps like 60?

[knotty tulip]

it's ok? xd

[bright nebula]

yeah, i'd suggest lowering settings some more then, especially textures and shadows. I had the same gpu before and it had no problems even with intense games at medium settings, like Black Desert

[bright nebula]

lol check pins. I think there was something related to memory leak issues

[radiant edge]

@spiral quail, @ember bone -- Will DM you to collect more details on your hardware and environment.

@spiral quail -- On the second part, there's not a display in the PC client to show latency to the game-servers.

The Windows Resource Monitor or your router’s state-table could be used to get the servers that you’re connected to, and you could then probe up to final-hop. (Albeit, the game servers block ICMP, and this may not be representative of what you’re experiencing ingame)

@oblique flint -- If you did not receive the first time bonus on a purchase, and you're certain of this -- then you'll need to open a ticket {via the ingame helpdesk} and request that support investigate what happened. See #game-support for more details on how to do this.

Assuming that something did go wrong, support will eventually get you your lost goods.

@exotic rapids – Assuming that you’ve already restarted your Internet equipment (router, modem, etc). If not, definitely try that first – since it may be caused by a firmware bug / malfunction.

Remember that routing problems that abruptly began, tend to clear up just as abruptly on their own. If the problem does not clear up on its own {within a day or so}, then the bet for a long-term solution would be to try to get your ISP and Tower of Fantasy's support involved:

In the case of the ISP, you'd want to explain the service that you're having connectivity issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction, and hope that something problematic is found (in either direction).

@dusty grail -- Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

@hasty tide – Despite your “nevermind”, double-checking here that the problem was with drivers. {e.g, that Windows Update broke your driver-installation, or something along those lines, and that you’ve fixed this through reinstalling NVidia’s drivers}

@rugged elbow – If you’re getting the error before being able to complete a login, at-all, there’s a pin precisely on this topic with a more permanent solution. It seems that a reddit thread was posted with a customer support response in-line with this as well.

<#technical-help message>

@amber osprey – Unfortunately, it’s not currently possible to run Tower of Fantasy under Linux {on Steam}, even with the Proton Compatibility-Layer forced unofficially.

@dry dust – Since you have an RTX 2070, the memory leak that you’re facing is being caused by DLSS {more likely than not}. If you’re able to enter the game and disable DLSS, that will suffice. For some people that’s not possible. In those cases completely shutting off the engine’s NGX support may be a better option.

There’s a pin on this subject:
<#technical-help message>

@hasty tide – I see that you’re playing on a PC with a "Geforce 1650". Specs wise the graphics card should run fine, yet this could be caused by something else on the system {or be a software interaction}.

Will DM you to collect more details on your hardware and environment.

[amber osprey]

@radiant edge thanks.

[radiant edge]

Of curiosity, are you a SteamDeck user by chance? If you are, remember that it's possible to install Windows on there -- and Tower of Fantasy does run great on the Deck under Windows.

In either case -- if you want Linux Support, be sure to let that be known and to file #932914069395091456 of your interest as-well.

[amber osprey]

yes, I'm download ToF from Steam and I have some Windows games running without troubles, but is a question of luck I guess

[amber osprey]

tnak you very much for your time!

[radiant edge]

Ah, in this case it's more a question of the anti-cheat. In the beta {before that was integrated}, the game actually did run under Proton for that matter. However, of course the game would need official support here.

[amber osprey]

oh, thanks for the info...

is the same case of Honkai Impact, the anti-cheat system...

[west carbon]

why keep DC?

[radiant edge]

Did it start abruptly? Is it on trigger whenever performing some specific action in the game, such as after entering an instance?

[west carbon]

ya

few times, then after connect then come again

[radiant edge]

I also note that you reported the game crashing on 11/11, is this on the Windows / PC version of the game?

[west carbon]

ya pc version

but sometimes phone also same

my friend also having the same problem also

[radiant edge]

For now, let's assume that everything is inter-related and look at the crashes.

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

[west carbon]

everyday almost this time hace the same problem

i not using steam,i use the old

[radiant edge]

Time of day specific is almost always connection oriented.

[radiant edge]

Both folder paths covered in the suggestion, just ignore the portion referring to "Steam_Saved".

[west carbon]

now pop out again

unable to connect to the server.keep trying

[radiant edge]

More likely than not it's a routing related problem, due to the time of day correlation here.

Since this happens every day, and has been going on for awhile: The bet for a long-term solution would be to try to get your ISP and Tower of Fantasy's support involved:

In the case of the ISP, you'd want to explain the service that you're having connectivity issues with (e.g, mention Tower of Fantasy), and when contacting Tower of Fantasy's support, you'd want to provide details on your ISP / where you're connecting from [along with your IP address].

^ The goal is to have both ends (your Internet Provider and Tower of Fantasy's support) look at routing in each direction, and hope that something problematic is found (in either direction).

[west carbon]

im from Malaysia

[radiant edge]

That said, if you can provide those crash dumps -- let's at least take a look at what's going on with the client closures.

[west carbon]

later when i back home do it on my home desk

btw thanks alot

[radiant edge]

No worries {and also no problem}, whenever convenient for you.

[lunar plaza]

is any1 applying gshade to ToF? I cant find the game EXE

[ancient seal]

Like how much storage does tof cover?like I have like 7gb free and it says my storage is fulll-

[boreal stirrup]

any1 else has this problem that discharge skills not showing animation ( event if option its marked on config ? still cant fix this on here

not sure if reinstalling game would be last hope-

[deep crane]

game frozen after random disconnections (thats not related to my internet issues) . CPU usage is low during freeze ... anyone haev the same problem?

[marsh glen]

Why is my application not opening ? Both on steam and normal client

[ionic coral]

@marsh glen install microsoft visual c++ pack

[radiant edge]

We would caution against the use of gshade (or reshade for that matter). Neither project uses signed binaries, and both are proxy DLL hook injectors -- they may trip the anti-cheat {even if some versions were explicitly whitelisted}.

This is not even going into whether or not these provide an advantage, just in that their method of action is modifying the game's behavior / patching the client, which is against the user-agreement.

[lunar plaza]

yep ive been attempting it on a burner account

couldnt get it to work

and i probably wont risk my main account

[radiant edge]

Rather than attempting to use software on "burner accounts", consider contacting customer support whenever you want to know whether or not anything is allowed.

However, from a direct interpretation stance of the rules -- unless an exception is provided, this is not allowed. Any software that directly tampers with the client, is explicitly outlawed.

[waxen wind]

how can i fix fps drop

[topaz linden]

Yeah, my DLSS is active. Suppose I will turn it off for the time being then. Thanks.

[full furnace]

So hotta and level shitfinite is still mining our GPU. They had more than enough time to fix GPU 90% utilization inside inventory but I guess they are fking incompetent. Anyone found a hardfix for this?

[azure cobalt]

Hi, does anyone know why I can´t use the chat? whenever I try to send something this error comes out

[weary eagle]

limit your fps to 60

[ripe trench]

anyone else have the update stuck at 9%?

[winter trail]

heyy guys, just wanna ask, i play frig on pc, bit diid you feel dash skill its not truly responsive as usual, example , when i do dash attack iam just need to right click 1 time, and now its need to click two time even more to do dash attack... anyone had faced issue like me ? thanks before

[hasty tide]

I'm not sure if it is related to this but multislash is inconsistent when on stuttering fps or ping issues

[winter trail]

i think so, but when i play i got 120 fps with stable connection, so I suspect there might be an issue with the game mechanics, hope it will be solve soon

[potent tangle]

yo guys why my game keep force closing sometimes so laggy i was in apex league and lose coz of this

[potent tangle]

sometimes on steam client just lag like that , mayber server issue or smthin

[winter trail]

yes , hope its will solve soon

[hasty tide]

Yea lag issue. It is somewhat similar to any fps game, where difference in ping doesn't register hits

[cursive vortex]

So ever since last update my Laptop has been consuming random huge amounts of Memory and Storage, anyone had this happen? I cant find where the storage is from and its affecting all my other games

[oblique flint]

Hello there, I actually did open a ticket but I can't go back to it. So I don't know what know. But I wrote everything there so I hope everything will be fine tho. Thx for the reply

[finite reef]

can anyone recomend a more densely populated server? i been playing daybreak for months and barely seeing people anywhere

[hasty tide]

Region?

"Your transaction cannot be completed. To proceed, please submit the required documents by completing this form." Is anyone else also having this issue? I asking on here because it works diff mobile games but tof isnt letting me cuz of this

[robust acorn]

Does anyone know if theres an issue with logging with tof custom account on launcher after the update today??

[sonic bramble]

@waxen current nope, hologram supposed to be able to do normal attack when we close enough and discharge while inside phantasm area sir. learn the mechanic

and dodge too, but only non directional dodge

[waxen current]

Hologram is not copying discharges

[sonic bramble]

it does

[waxen current]

XD

From when ?

[sonic bramble]

from the start dude, learn the dang mechanic sir 🤣

[waxen current]

It never copier discharges

Not in global not in cn

[sonic bramble]

there's 2 way to do it:

1. u trigger phantasm → open the hologram and make sure it's inside the phantasm → do a discharge & your holo will do it too
2. u trigger a phantasm while your hologram is inside of it → do a discharge

go do it your self if u not trust me, there's literally vids in youtube too that cover about it 🤣

[waxen current]

The thing is when its inside phantasm it copy your discharge yes but this part is a bug.

Not the fact that it doesnt do it otherwise.

[sonic bramble]

if it was a bug then why the CN never fix it too then sir?

or even the global since it's been there since the start of the game

[waxen current]

Cn is almost never fixing Bugs

They could still spin with crow for example

[sonic bramble]

but still the problem i reporting about hologram in the greyspace was about it won't move

if u spawn it on air, it'll stay on the air + stuck

u do normal attack, it just keep do falling animation. it only react to you doing skill and then continue doing endless falling animation

it the same as artificial island

and pls if u not fully understand about the mechanic, don't bother reply pep cuz it make u look doesn't makes any sense

u not even the CS or Dev team

[thick falcon]

hey can anyone help me please i need help in the game

from the cs or dev team please and thank you

[remote fern]

does anyone know what this is? I was hacked?

[desert helm]

have you attempted the pinned solutions for this error?

#technical-help message
#technical-help message

[desert helm]

what issue are you having? you can also make an in-game ticket if you’re specifically wanting dev-related help!

[remote fern]

yes, i did it several times

[desert helm]

hmm ok. do you have another network/wifi you can try? sometimes it’s related to that, sometimes not

[dense raptor]

fixed btw. (its not fixed.)

[thin aurora]

Anyone have problem in login to the game , I cannot login from my Gmail for many days ?????

[limpid ravine]

is it safe to turn on the DLSS now?

[austere relic]

no, the version they use still causes memory leak

[storm wing]

Anybody else having the same problem of getting stuck at 90% when trying to start the game? after abit it'll send me back to the server selection, been trying to fix it since last night, its working just fine for my boyfriend (hes on mobile im on pc) , already tried the vpn, uninstalling reinstalling, customer service in game help etc. still nothin ToT anyone got a solution ?

[wooden grove]

Why can't I see the red indicator for when a mob is going to use a special attack?

[radiant edge]

Be aware that discussion of game-file modifications is not allowed {this is why many messages have retroactively been deleted}. You may personally continue on with use of anything as directed by customer support, of course.

We have also been asked what constitutes a "game-file", and more specifically what workarounds may be discussed with fellow players.
-- For now, we consider a "game-file" to mean anything found within “\Tower of Fantasy\”. Essentially, the binaries, libraries, and directly contained subfolder contents of the launcher and game respectively. This policy may be subject to further change.

Modification of Windows’ built in properties on the engine or launcher binaries, such as fullscreen optimizations, DPI adjustments, and the other compatibility mode settings, are not considered modifications of game-files.

In general, we understand that some players have potentially “game-breaking issues”, and where possible we’d like to get them in to the game. At the same time, we must adhere to the user-agreement. Therefore, any alterations that a player makes to the game’s config files should not alter the behavior of the game in any way {outside of what normally would be possible}. e.g, purity of the game’s environment must be maintained. Any tinkering with config files should not be done short of the pursuit of solving a problem. Moderators will use their best discretion of purpose.

[sonic nexus]

i have a question on the options of the graphics i was using 60 fps lock but my gpu report 120 fps i put 45 fps and now is 60 fps report of the gpu is any problem with old radeon graphics ?

[jagged wasp]

Hey so I'm new to the game I just found out that you can get stuff from the mailbox but i never picked up anything from my mailbox tbh I never knew that the mailbox head anything for me but i watched a video on YouTube and you get so much stuff when you start out and I don't have anything is this a bug? and who can help me?

[wary shuttle]

let's try sth
can u go here? or maybe u have Hykros open

[jagged wasp]

1 sec

[surreal veldt]

Really....I can't anymore, can't even login...what I need to do?

Every time I have this, every f time

[wary shuttle]

try to open some boxes
I don't remember exactly which one u can and can't, just try

[jagged wasp]

okay i did i got brown rice

or some food

[wary shuttle]

If I remember correctly, these things should come to you in the mail in some min

[jagged wasp]

hmmm okay i will wait

but i did not get anything till this point why now

i will inform you if i get something

[jagged wasp]

still nothing 😦

[wary shuttle]

when did you start playing?

[jagged wasp]

about week ago

or 2

[wary shuttle]

I don't think I received mails in the beginning either, but I can't say for sure because it was a loooong time ago

but we usually get them from Simulacrums (by giving them toys), Monthly pass, boxex like this (in Banges or Hykros), after maintenance with compensation (Dark Crystals), etc

[keen talon]

Can I ask customer support questions here? I was told to contact a discord mod lol

[jagged wasp]

yeah sure but i know i never picked 1 thing from my mail cuz i never knew that was ther and i looked a youtube video up to see how it looks like and it look slike this ...

when you dont delete mails

and i never did deleted them so yeah idk what do i do i want my rewards and stuff

and i future i wont be able to get my stuff?

[keen talon]

So I got this reply from cs when I asked about the streaming event rewards.

I signed up through the sheets form and am a European streamer(Germany).
Was told to ask a discord mod if possible.
Would appreciate any help!

[crisp yarrow]

You can DM @potent anvil about it. Should be able to help you.

[keen talon]

Will do that then, thank you!

[wary shuttle]

@jagged wasp as u can see, there are 2 letters with compensation and 1 letter with appreciation reward. All of them by 2022-08-11, so u cannot have it now

maybe #game-support , but I would like to put an "Omnium Beacon" or visit Hykros to take some trash before it, just to test

[jagged wasp]

man that is video to see how the mailbox looks like

that is not my mailbox

[wary shuttle]

I know, just saying

[jagged wasp]

so i cant do shit about it? is that what you are saying?

[finite reef]

Asia Pacific

[wise tide]

Hi! I'm trying to reach CS in game but game crashes when I click on the icon. That's my issue, links crash my game, and it wasn't like that with the first battle pass, now all links and purchases are down

[hasty tide]

Sushi, memory,ruby, fate are among some active ones. Tho u might wanna wait a bit since the game will introduce server transfers soon i guess

[copper bloom]

I have an account bound via gmail

I tried logging in with a password but ended up creating a new account

how do I overwrite the new one but use a password on my current account?

can't exactly use gmail login on a huawei device

[finite reef]

Thanks!

[hasty tide]

Pretty much, after both logos appear its practically just nothing me and someone else tried deleting it and doing whatever but nope, wont work

[radiant edge]

@copper bloom – To make sure that I understand your situation, let me re-cap / re-word it:

-- You have a Google Account, and are using the “external” Google sign-in. {not using it as a plain-old-email}

-- You wanted to bind a "Custom Account" sign-in {on the same Google Account, as plain-old-email}, to your existing game-account. {For use on a mobile device that can’t perform an external Google sign-in}

-- Instead of binding the account, you logged in {on plain-old-email}, which resulted in creation of a new game account {bound to your Google Account's “email”}. Aka, Custom Account sign-in now has a ‘separate’ game account associated with it.

-- The email portion of the Google Account, is now associated to a game-account, and thus cannot be bound. [it's already in use]

Essentially, you’re seeking to unbind the ‘new’ game-account on your Google {the one on email}, and associate this sign-in method with your older game-account. Right?

You’ll need to contact support in this case, from the “Google Account's email”. Be careful in the wording, due to that there’s two game-accounts associated by different sign-in methods.

Write an email to: [e-mail]

Explain that you have two game-accounts, on two different sign-in methods, on the same Google Account. {Google sign-in, and a Custom Account sign-in} That you wish to “unbind” the Custom Account {aka, plain-old-email}.

Recommend re-itterating that this is the newest of the two accounts, just created, and request confirmation on its removal. In effect, this is asking for one of the two game-accounts to be destroyed. {aka, be cautious and clear with the phrasing}

[radiant edge]

Does nothing mean absolutely nothing? Or do you still see the cursor? Is the machine hosed completely, or still responsive?

[thin aurora]

Anyone please help , my account is link with my Gmail but the game give me login feild Everytime I try to enter

[radiant edge]

Login field everytime? As in that you need to manually sign-in each time?

Or, the sign-in is failing? Is it possible to show us a screenshot in the case of failure? -- just be careful to not reveal your account credentials in any way.

[thin aurora]

When I enter the game , I click on icon the Gmail and then this open for me then I clicked continue but nothing happened after that and keep on this screen

[radiant edge]

Sounds like you're unable to click continue. Is there any visual indication that the button is actually hit?

One possibility that I can think of offhand, is if you have any software installed that has an 'overlay' such as Lux. I'm aware that Android will prevent clicking on Google Security prompts if there's any potential that the screen output is obscured / altered.

[thin aurora]

It's was happing in past but when I click on continue it's was working after that but it's stop continue before 5 days , I try everything from restart my phone to delete the game then install again but nothing work

[radiant edge]

Reading up on this and seeing if I can find any hits. Can you think of anything that changed within the last 5 days? Software updates wise. {outside of the game itself}

[thin aurora]

I don't released anything strange on my phone , actually the game it's don't make sense ,mean I try to login as guest to see what happens and then the game starts normal but from the beginning but if I logged out and try with my Gmail it's don't work

[copper bloom]

Yup 100% thankies

[radiant edge]

If you view this page: https://myaccount.google.com/permissions

Do your permissions look more or less like this?

Also, just tested a trial-run on an S8+. There was a prompt, yet I was able to click continue without issues. Like mentioned earlier with Lux, granting Lux overlay permissions indeed did block clicking on the confirmation {continue} button.

[radiant edge]

Account sign-in prompts are still enabled as well, right?

[thin aurora]

I'm not sure about that , can you show me from where that

[radiant edge]

Sure, taking this to DM's.

[radiant edge]

On the chat with "evail", this is a clarification for other readers. It's not that the "Continue" button can't be clicked, it actually can / the prompt interactions are not being blocked. After the prompt -- the client goes no further. {e.g, it's right back to the same permissions confirmation again}

Unfortunately mobile problems are outside of the scope of my knowledge here. Perhaps our fellow wanderers have ideas?

-- Factory resetting the device is out of the question {due to other software and games on it}, yet Tower of Fantasy has already been fully uninstalled and reinstalled.

Essentially, this is the last thing seen (after the permissions confirmation), until the process repeats:

[barren dust]

can someone help me idk what to do

[ionic coral]

permissions google play tower of fantasy ?

[hybrid kayak]

Hey I saw that you said you DC alot and are from Malaysia. I'm willing to bet your ISP is Unifi Malaysia or ISP that uses the same infrastructure as Unifi.

The issue started around the release of 2.0 Vera so 20 October 2022. Me and several of my crewmates that use Unifi throughout the day will have periods of lag such as chat delay, pickup delay and eventually DC with the message "Unable to connect to the server. Keep trying?". We would attempt to reconnect 2x before being allowed back in.

It might be an ISP issue since many of us affected all use Unifi but the fact that ONLY TOF has issues make me think TOF is also at fault.

The only workaround currently that I know of is to use a VPN or play at late hours around after 1:30 AM GMT+8 as it stops having issues in the late hours and will start having issues again at around 11:00 AM GMT+8.

I made a thread on a forum called reddit discussing the issues and you can see multiple people facing the same issues as well as several replies from the TOF NA Community Manager.

https://www.reddit.com/r/TowerofFantasy/comments/yj29w7/disconnected_randomly_after_20_update/

[radiant edge]

The problem may very well be in either direction {being that data may flow a different route each-way}. Hard to say here and would be best to try to get both parties involved if you've not already.

Will take a look through that thread you've reference too.

[ionic coral]

me no problem my Internet Service Provider

[hybrid kayak]

Yeah its hard to say, I think its both at fault. The ISP Unifi Malaysia is pretty bad, but ONLY TOF has issues even if my connection is stable and smooth during other online interactions such as other games and videos so it makes me suspect that TOF server is at fault somehow.

TOF Support claimed its an ISP issue as well but again ONLY TOF has issues.

[radiant edge]

There's probably other services that are effected too. Minimally anything hosted in / within the datacenter(s) that the game-servers are ran out of, possibly more. Just haven't ran into them.

[hybrid kayak]

Someone in the thread I made had a theory that its something wrong with the connection between the ISP and Tencent Cloud where TOF is hosted for us but I'm not sure if its correct

[radiant edge]

That's the beauty of the Internet, in that it's a mesh-network of interconnected gateways by its nature. It's very possible to have path problems to one specific game, whereas everything else that you play runs fine. Being that there's a large choice of datacenters and bandwidth mixtures / peering, even within a DC, and the routing conditions of each game may actually be radically different. {even if they're close by regionally}

[hybrid kayak]

Its really hard to convince either TOF or ISP that something is wrong on their end though, both will blame consumers first so I need some kind of evidence that something is wrong to prove it

[radiant edge]

If you've found a collection of folks on the same ISP or in the same area, that's a very good start. With enough reports (from them collectively), that should get you enough leverage to start some investigation going -- especially on the ISP's side.

[hybrid kayak]

Most of the people in the thread I made that face the same issue are the same ISP, my crewmates with the same ISP or ISP that use the same infrastructure also have the issue

Even if we all reported together, not sure if they will believe and do anything though cause they might still blame us consumer or TOF

[radiant edge]

Possibly, though each end can control its outbound traffic flow to some degree {on a per destination basis} with what's referred to as a "routing shunt". It's just a matter of figuring out in which direction your packet-loss is coming from, and where.

[hybrid kayak]

Well is there a way to find that out? Evidence to prove which party is at fault

[ionic coral]

ping server

[radiant edge]

Kindof --- you can only look into the outbound flow from your ISP to the game-servers, and the DC {or Tower of Fantasy's team} has to look into the reverse direction back to you. There's not a foolproof way without the involvement of both parties.

[hybrid kayak]

Do you have steps for both steps? Do I need to ask both parties to provide them?

[radiant edge]

I'll DM you on this to explain a bit more.

[west carbon]

Ya, maybe is unifi problem 🤣

[tropic matrix]

Hello, I just returned to tof today and am sad because even after all the patches, my game still have its severe graphic issue.
I let you see by yourselves
(I'm on max graphic settings)

My device runs similar games without any problem or lag, the bug also doesn't appear when I play on PC.

I really need help, this ruins the game for me

[brave ridge]

can someone let me know if my laptop has the right graphics? the game has been crashing after like 30mins of playing for the past week and idk why.

it used to run fine, then i had to send my laptop in for repairs and its been buggy ever since

[winter trail]

even they said 8GB minimum ram, but its never enough , specially if you on windows 10, but you can try to optimizer hardening settting on best performace (find youtube) then just upgrade to 16GB ram and you free to go.

[brave ridge]

idk if i can upgrade ram on a laptop, but im on windows 11 if that helps?

[winter trail]

windows 11 64bit its resoource hungry iif your not optimize your windows for gaming, but before that, what is your grapic card its just come with radeon alone?

[brave ridge]

its a gaming laptop, its just what was in it, called amda radeon? idk the specs of it

[winter trail]

chat me persoonal, i wil help

[tulip token]

Is there any way to cancel the unbind account ticket that sent via in game customer service?

[pale canyon]

every 3-4min when ingame

and no its not from my network connection cuz everthing else loads fine

[hasty tide]

@potent anvil uh

[trail hound]

I wouldn't say that's a gaming laptop, that's just an APU, it doesn't have a dedicated graphic card in it. But at the same time it should be enough to run the game, prolly your laptop is overheating or something
Ps: yes you can add one more ram on a laptop, so you can make it to 16gb

[brave ridge]

idk its advertised as a gaming laptop so i call it as such. also ty for letting me know about being able to buy more ram

[trail hound]

Most ryzen processor works better with 2 ram instead of one, so if you add 1 more ram maybe your laptop performance will be better too

[pale canyon]

its rlly annoying

[unkempt sequoia]

how to fix this problem font size

[pale canyon]

thx for hospitality i am out

[wooden grove]

Why can't i see the red indicator when a mob attacks?

[drowsy grove]

Will I get a message from them when they choose or choose not to delink my google account? I primarily use my twitter account to login.

[hybrid kayak]

Are you from Malaysia and using Unifi?

[pale canyon]

no from bulgaria

[pale canyon]

and using the official page client

[shut steppe]

When will this be fixed? I spend less and less time in the game, it disgusts me to watch

[hasty tide]

is there an way to move the game from one drive to another without needing to unninstall? i want to move the game from my hard drive to my ssd, but i dont wanna lose my ingame settings and etc,

[modest shadow]

I have the same problem,but it's less frequent for me.

[hasty tide]

do u have dlss disabled?

[shut steppe]

Turned off earlier. Strange, but now it was turned on. Thank you!

[hasty tide]

i think its turned on by default everytime you open the game, its quite annoying but yeah you need to turn it off manually everytime

[shut steppe]

Terrible. Don't developers see memory issues? Already released 5 updates?

[pale canyon]

they just need to replace one file sadly seems they keep forgetting it

[shut steppe]

These "bugs" push me away from the game. The memory fills up in 30 minutes and I don't want to start the game again.

Maybe just temporarily lock the configuration file, preventing overwriting?

[hasty tide]

apparently they are gonna fix it on 2.1, the problem is the publisher the communication between the company that handles the global version and the real devs (CN) is terrible

[shut steppe]

I understand that there are other bugs, the game is relatively new, but if the problem is fixed in a few minutes, shouldn't it be a higher priority?

[hasty tide]

on cn stuff like these gets patch very quickly cause the communication is way better on there

[hasty tide]

yup totally agree

are you using steam or the default launcher btw?

because i only had this problem of dlss turning on everytime on the steam version

so i decided to just stick to the original launccher

[shut steppe]

I understand you, thanks for explaining the problem.

Im using original launcher

[balmy echo]

why do i get this?

[vapid kindle]

have you tried to create a new character on a full server?

[bold dust]

😱

[fervent panther]

Where can I apply for the test server?

[spice hound]

does anyone know why remapped keys in PowerToys don't work in ToF?

[half ruin]

Hi, I have a problem that when logging in via Google verification, it logs me in to the correct account and by entering the same email and password, it logs in to some other created one?

[wary shuttle]

as I know, the deadline to apply was Nov 11 (u can check it in #game-announcements )

[radiant fjord]

Hope this might be the right place to ask.
Since i downloaded ToF through steam i have a very anoying "bug" - everytime i start up the game the game is super loud (like SUPER loud) ive already changed it in my windows sound settings to be silent AND in the ingame settings but it keeps resetting on every startup. Is there any solutionto this? I keep forgetting it when starting it and it hurts my ears so much.

[hasty tide]

how do i continue progress in chapter 1

[willow surge]

I was in space gray and it kicks me out of the server. thanks game you did it once again xD.

[hasty tide]

Hello ! Just going to point out the fact that rules have now been updated, so please make sure to review the Full Server Rules doc that is linked at the very end of server-rules

[shy vault]

Anyone know where my twitch drop have went? I still haven't gotten my twitch drop even though l have connected my account to twitch

[hasty tide]

i didnt get my 1330 dark crystals

i have gotten every thing else

[hasty tide]

You don't get that immediately, u get that by the time u complete ur battle pass to the highest level

[hasty tide]

ok

[finite dagger]

my friends game keeps crashing for no reason, wny idea why?

[tulip token]

Is there any other way than In-game CS and Mailing to contact support? because My ID have been login and bind account by unknown user and support didn't respond to me for like 15 hours. I can't play the game and also not sure that the 3rd person wont do any thing to my ID.

[radiant edge]

@brave ridge – Interesting observation that the problems started after sending the laptop in for repairs. The crashes are just the game right? Not the entire system.

A 5600H (and generally any AMD APU) is sufficient to run the game, though the shared VRAM puts you a bit tight in the memory department as Indomie Goreng hinted at.

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

@trail hound – Indeed, if that laptop is at 8GB, then odds are it’s running in single-channel mode. Integrated Graphics loves memory-bandwidth {generally being starved for it}, and moving up to dual-channel tends to net another 30-40% average framerate easily.

@unkempt sequoia – Known issue {effects everyone}, unfortunately there’s not a way to correct the text-alignment or size currently {the overlap that you’re seeing in the menus}.

@pale canyon – 3-4 minutes is quite specific, especially if you're not seeing other symptoms of connection problems {lag, packet-loss, etc}. 5 minutes for example is a very standard router state-table session timeout.

Tried rebooting all Internet Equipment already? I know that you’ve stated that nothing else is impacted, yet the timing is enough to double check here.

-- How long has this been going on for roughly?

@drowsy grove – Yes, you’ll receive a followup for a request of account unlinking.

If support needed additional information, or if the request was declined (for any other reason) – you’d be informed of this via whatever channel you used for contact. {via email, or the helpdesk}

[deft geyser]

has anyone purchased tanium in Midasbuy and didn't get the first purchase bonus of dark crytals? I was not provided with transaction ID from Midasbuy but I have the transaction and reference ID from Razergold as I used it to recharge in Midasbuy. What should I do?

[radiant edge]

@shut steppe, @hasty tide – Yep, a lot of people have reported this. Even if DLSS is shut off by hand through 'GameUserSettings.ini'.

There’s an alternate method to disabling DLSS completely in the pins here:
<#technical-help message>

@spice hound – The PowerToys remapper uses low level keyboard hooks to intercept and alter keystrokes, Unreal Engine also uses low level keyboard hooks for input detection.

That utility can only effect input if it’s higher in the OS hook-chain than the game-process. Due to the way the game is launched with administrative elevation, the game’s own hooks wind up above the remapper in the chain.

@finite dagger – Have your friend take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can have your friend archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

@tulip token – Email and the helpdesk are the only methods for contacting the the ingame-side of customer support at the moment.

Rest assured that they’re working through tickets as quickly as they can. They will get around to your ticket soon.

[radiant edge]

For any believed case of missing goods, you'll need to contact customer support and request that they investigate exactly what happened with the purchase. If you're missing any portion of the order, support will eventually get that to you.

See #game-support for more info how to open a ticket.

{or, have you already done that -- and you're asking what to do if you don't have the Midasbuy transaction ID? -- in this case, just provide as much as you can in the ticket}

[finite dagger]

Thnk you

[radiant edge]

No problem, my DM's are always open for receiving crash-dumps. That offer stands to anyone experiencing game-crashes.

[finite dagger]

Will do o7

[spice hound]

I see,thank you

[crystal sparrow]

hi, may i ask how do i unbind my google account?

[unique terrace]

HI i want to ask why i cannot download?? i checked my network it is normal, i can download other games (also i tried to restart my PC and it still looks at this

[radiant edge]

From the ingame Settings Menu, select the "helpdesk" button in the upper-right corner of the screen.

-- Click on the "chat icon" {looks like a headset on a person's head}
-- Select "8. Continue to Support"
-- Select "5. Account Related"
-- Select "1. Unbinding Linked Accounts"

Follow the on-screen help prompts and provide the requested information. After this, access the game through your alternate sign-in, and wait for customer support to process your request.

[radiant edge]

Tried restarting all of your network equipment? Router, modem, etc?

If you've already done that, do you have access to any other form of Internet Connectivity that you may try? (for instance, Cellular Tethering) Just to try to narrow things down, not proposing that you burn your quota here.

[unique terrace]

my network looks everything is normal, as i said i can do anything download games play others game just cannot download TOF

[radiant edge]

I'm aware, however unfortunately it's possible to have a routing issue that impacts only the CDN servers for this game.

[unique terrace]

It is not happen on my pc , my phone cannot update

[pale canyon]

dont wanna sound like douchebag.
i will look into it but dont think its that. I will find any problems if there are thx

[crystal sparrow]

I can't see the helpdesk button, but only the Customer Service.

[radiant edge]

Used the wrong wording here. By the helpddesk, "Customer Service" is what I'd meant.

-- Sorry for the confusion.

[craggy mountain]

I am having the same issue that began 1 hr ago, where I cannot log into the game, it gives me an error stating I cannot connect to server.

I have restarted everything and everything else internet related is running perfectly.

[unique terrace]

did TOF has regional lockout now?

[radiant edge]

I also hate sounding like a broken record on recommending simple-fixes. However, sometimes a restart of everything does get things working.

It may well not be that this is the problem.

[pale canyon]

[radiant edge]

If you were able to play before, it's not a region lock most likely [doubtful that you're blocked]. Though it could be a temporary network / path issue where the servers are just not reachable.

[Update: wound up being the connection]

[unique terrace]

that strange~it normal on yesterday ~

[radiant edge]

Shot you a DM on this.

[unique terrace]

OK THX

[crystal sparrow]

already submitted a request. hoping for fast process. thank you very much!! ❤️ ❤️

[tulip token]

I have a 3rd person that login to my ID , do you have advice about this?

[radiant edge]

Excellent, then you're likely all set. Be aware that it may take them a few days, yet the team plugs through those tickets quickly as they can.

[radiant edge]

If someone is accessing your account, customer support are the only ones that'll be able to evict them. It sounds like you've already a ticket open presumably for this.

In such a circumstance (account breach) -- we'd recommend sticking to email based contact, so that the attacker cannot view your tickets. e.g, if the ingame helpdesk is used -- they would be able to view your exchanges and gain personal details in that manner.

Securing all associated accounts that are used for sign-in is a good idea and changing credentials. However, if a person has checked to "Stay logged in", or not otherwise ended their session, then this will persist. {through password changes, etc}

[tulip token]

the hacker that login to my acc also bind another login method so i email to customer support for unbinding but after they said to wait it's 12 hrs now and hacker still login to mine, i wonder is it possible to speed up the process? because i'me not sure that my account will be safe.

[radiant edge]

Shot you a DM here.

[hasty tide]

DC'd during a solo interstellar. Can't rejoin, etc. It says "Exploration for this Star Gate is currently underway. Unable to join". I've tried restarting the game. Help?

[surreal veldt]

What what to do about the crash when starting the game?
I can't play the game anymore.

[hot estuary]

hi i bought my first gem pack but did not get the first time bonus

i have made a customer support request but i have not been contacted in almost a week now

anyone know what I can do?

[half ruin]

Hi, I have a problem that when logging in via Google verification, it logs me in to the correct account and by entering the same email and password, it logs in to some other created one?

[meager pollen]

whenever I try to purchase the advanced collectors pass, my tof crashes, any reason to why?

[main lichen]

Does anyone know why my game crashes then I try to load into ToF?

could it potentially be the storage on my pc? or RAM?

its not storage (186GB free)

[main lichen]

i was able to get it to start, but was only able to play 20minutes before it crashed again

[thin aurora]

At least you can still play , many people here include myself can't even to login to the game

[main lichen]

wow what are your specs?

i have a 3080TI

with 8GB ram

[bronze beacon]

why does tof take that much ram?

goes up to ~30 gb and then starts to lag hard

[thin aurora]

I'm playing on my phone but I can't login in to the game from the last week

[bright nebula]

Memory leak issue. Check the pins; i think there were a few ways to try and fix it

[obsidian spoke]

Does anyone know how to put back ray tracing please?

[exotic slate]

why i can't save presets

[wispy drift]

presets of? settings?

[exotic slate]

of my character

i have 0 presets and still can't save anything

[main lichen]

thanks a million! it doesnt crash upon starting anymore

[deep crane]

after 2.0.10 its getting severe for me can anyone help? the game keep freezing randomly and GPU % went to 0 , forced me to alt f4 and relaunch

[bright nebula]

Is that the memory overloading for you too? Check pins; there's some solutions to try

[deep crane]

no i use AMD. i dont have DLSS issues

before it crashed like once every now and then. last hour i crashed 5 time already

[bright nebula]

ah an AMD card but your RAM is getting overloaded? Hm yeah, that's new. How long has this been happening? The only thing I can think of would be if your GPU drivers updated recently.

[deep crane]

nah my ram is fine, it used like 5gb at most. the freeze always happen sometime after DC especially during loading screen, but just now it's freezing even when i open the bag

[bright nebula]

Oh gotcha. Sorry not sure what's happening then. I don't have an AMD card test.

[deep crane]

the random DC is killing me also, haish lets hope it's my silly internet connection though i doubt so since i only have problem with ToF.

[ripe trench]

I see servers are down, is there an eta to when they will be back up?

nm, i see an hour and 40 more mins

[waxen zodiac]

i have rtx 2070 8gb and 16gb of RAM and the game closes and said me low memory bla bla. it uses 13gb of my ram sometimes! wtf

[deep crane]

Thats cause DLSS mem leaks no, amd doesnt have DLSS, 13gb sounds about right when ur game crashed with 16gb. The game should use no more than 5gb of ram

[waxen zodiac]

just now playing, and its continually increasing

TOF PLS .-.

🙂

[gaunt moon]

nice bug

[hasty tide]

is the void rift & frontier clash entry count still bugged or is it just mine?
is there a fix i need to do or other workarounds
cant seem to find anything on google

[left pagoda]

What do i do in this situation?

[west carbon]

cant match raid

but not matching

all matching not working?

aftre restart ok already

[radiant edge]

@hasty tide – Generally when this happens the instance tied to your gate needs to run its course. {to time out}

@surreal veldt – Did the crash on startup happen immediately after a game update? How long has this been going on for?

Assuming this is on a PC Client: Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

@half ruin –
Is the account that you’re being logged into another account that you’ve prior-accessed on the device?
Also, is this for the PC client? Assuming it is---

Try wiping out the contents of the following folders to factory-reset the launcher and client:
“%USERPROFILE%\AppData\Roaming\tof_launcher\” {if the standalone version}
“%USERPROFILE%\AppData\Roaming\tof_launcher_Steam\” {if the Steam version}
“%USERPROFILE%\AppData\Local\Hotta\” {for both Steam and standalone}

-- Then once those folders are cleared, re-start the launcher, and try logging in once more.

@meager pollen – Do you happen to have one either BitDefender or COMODO Internet Security installed on the machine?

If you do, take a look at this pin: <#technical-help message>

@main lichen – Interesting, your video clip got significantly past the splashscreen, yet it sounds like shutting off the engine’s NGX support cured your loading crashes?

Usually these happen either immediately {during the splash}, or after some prolonged period of time after a slow memory buildup.

@waxen zodiac – Take a look at this pin here: <#technical-help message>

In jist though, you’re on an RTX Graphics Card and it’s likely the DLSS induced memory leak.

[radiant edge]

By a bugged count, do you mean that your built up runs are depleted after a single entrance -- despite manually selecting x1 multiplier?

[hasty tide]

ah i just saw the x1 thingy, mb
is the default x3 when its 3/3?

[warm valley]

Player like 4-5 hours ago everything was ok, now this pops up

[oak leaf]

why i cant change the keybind? is said " the keybind is use in blabalbal ", but the keybind is not use in anymore

and i alwasy stuck at load to the game

[ionic coral]

no load game

[vapid kindle]

what were you doing when it happened?

[warm valley]

just joining a server

and it seems like a steam problem

through official launcher everything is ok

[vapid kindle]

oh ok

[dire panther]

Hi I have been trying to log inside the game for the last 6 hour but it keep getting stucks at 90% and after that it will bring me back to the login page

Device used is V2027 mobile phone
Ram is 4gb and memory left is 19 gb
I have try to restart the phone and clear cache but still getting the same problem

[hushed osprey]

can someone explain this? i checked on two different networks and it is always 0 KB/S

it finally moved after few minutes , nvm

[ocean pine]

Hi, can I contact someone in charge of advertising? I got an email and I want to verify if it is a real offer of cooperation.

[vapid kindle]

hi there, please dm @willow kestrel - it is our ticket bot :)

[waxen zodiac]

TY very much! it works!!!

[hasty tide]

No,

[keen crescent]

got the same thing too

[woeful reef]

Is ToF maintenance now?

[feral saddle]

Are you guys like me?
VR and FCH play cycle count is only used once when you have 3 times.

[opaque torrent]

Improve controller support, much time character not jump.

[surreal veldt]

Sending you DM rn.

[vague geyser]

abnormal parameter in request (3101). anybody know how to fix this? first time finding this error.

[junior musk]

When will there be any update related to this Abnormal parameter in request (3101)? been having this issue for like half of the day already and DM Mi-a doesn't help at all.

[rare lichen]

I have problems with my right hand to hold the left click and sometimes the right, how can I contact ToF support to ask if I can use a makro to configure a key that does the same instead of clicking the mouse?

[finite nexus]

launcher unbind not working

[crimson steppe]

I bought the monthly pass twice and got only 300 tanium

I sent an email to the support with evidence

[trim iron]

I got the same abnormal parameter request 3101 issue

[wary shuttle]

To unbind your account, please contact CS in-game [Settings > Customer Service > Click the icon on the right corner of the screen > Unbinding of Linked Accounts] and fill out the form provided there in order to send them all the required details

[crimson steppe]

the ingame support doesnt work

[trim iron]

i will lose the daily thingies i paid for

[crimson steppe]

always a not working link in there

[fossil dew]

sometimes mostly the npc text on hykros gets cut off and sometimes doesn't fit on the screen especially the dialogue

[pastel musk]

Um, i want to Unbind my custom Account, but unable to do so. P.S. Im logging via G-mail

Figured it out

[vague geyser]

@junior musk @trim iron I managed to fix it by relogin my account

[spice hound]

I can't close a spatial rift in grayspace ( i think it's because I killed the enemies as the time ran out )

[hasty tide]

How did u do that bcz Im having the same problem and support is like not even answering since 3 days by now

[pastel musk]

Scroll higher, there's a solution, though youll have to wait

[limpid ravine]

I'm getting some weird graphical flicker on my quest box text

[hasty tide]

I thought u have a solution which not involves support

[vapid kindle]

impossible as of now, due to account theft prevention

only support is able to unbind accounts afaik

[hasty tide]

I understand that but like this its gonna be a pain in the a** if its not already that.
I am not waiting for the solution since 3 days by now I am actually waiting for just an answer that my problem is being reviewed ya know

[vapid kindle]

well, cs is rather busy. they will reply to you asap

[safe hinge]

every time i try to join a game it stops at 90 then it restarts

[near talon]

any usernames i pick gives me this

[drowsy ocean]

Has anyone run into the following issue: Getting stuck on a black screen when Launching the game after the Hotta intro?
I can't start the game basically...
Things I have tried already:

• Launcher repair.
• Update graph drivers.
• Re-installed the game.
• rebooted computer.
• disabled firewall.
• allow access through firewall

This also just happens when I launch

[gritty lichen]

@trim iron @remote cradle @junior musk @vague geyser Seen you all were having that same issue I was having when trying to log in and you get "Abnormal parameter in request (3101)" Just logging in and out of your account on the launcher seems to have fixed it for me. Sorry for the pings, just wanted to try to help with what fixed it for me.

[twin siren]

Solution for this?

[hasty geyser]

https://pastebin.com/jTh3uatM try this
it can fix missing texture and optimize texture streaming

[hasty geyser]

try on the pin

[drowsy ocean]

Trying right nw. Will let you know the results! Thanks a lot for pointing this out.

[drowsy ocean]

Unfortunately this did not do the trick

[drowsy ocean]

I might try this. But i dont know what OSD is and what i should be disabeling

[vivid falcon]

hello guys, anyone here playing TOF on macbook pro using parallel ? i have an issue your game environment is abnormal , can anyone help

[vague geyser]

@hot garden try logging your account out and in again from the launcher

[hot garden]

yep it worked

[hasty geyser]

maybe its mean on screen display,
something that interfere with game windows,
you might want to try disable it if any, like eg. geforce experience, fps monitor etc.

[timid crag]

for the new update and lins rate up, does it come out at the same time across all servers or does it depend on the time zone? if this isn't the right place to ask this question then please point me in the right direction!

[drowsy ocean]

unfortunatly that was not it either.
I uninstalled al geforce experience related programmes, but they were not running in the first place.

I just dont get it. It just happened from yesterday.
There was no update or nothing.
Just suddenly stopped working

I'm out of options...
All i can do is wait untill the 22nd and hope the update fixes something

Rip, monthly pass rewards..

[hasty geyser]

did the game close itself or just stay not responding in task manager?

[drowsy ocean]

It closes itself after a minute on the black screen

[hasty geyser]

try check the crash folder on : C:\Users\x1101\AppData\Local\Hotta\Saved\Crashes
open the newest folder and open hotta.log

[radiant edge]

@hasty tide – Yes, the default is to consume however many entries that you have in a single run.

@feral saddle – Including whenever you manually lower the multiplier to x1?

@hasty tide – Not normal, though most of the time the cause is DLSS induced memory leakage.

Please see the pin on this topic here, per a workaround: <#technical-help message>

@surreal veldt – Thanks, responded earlier with my assessment on your provided dumps. (and asked for some more details)

@crimson steppe – Whenever you say that the ingame support does not work. What exactly happens whenever you attempt to interact with the helpdesk?

For instance, does the game crash shortly after interacting with the link? That said, it sounds like you’ve used email, and that’s totally fine as well-

@drowsy ocean – Seems that you’re looking through the pin on known incompatibilities. Do you use EVGA’s Precision utility? Also seems you’ve already scrubbed through your software here looking for conflicts.

-- Since you’ve mentioned that the game is closing. As x1101 eluded here, I’d like to lend a hand in examining your crash-dumps.

Take a look under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" and see if you see any folders in this location. [or, Saved_Steam, if the Steam version]

If you can archive a couple of the most recent of these crash-dump folders {e.g, with winrar, winzip, 7zip, etc} and send me them (via DM's) -- would be glad to take a look and see if we can figure out what's going on here.

Of course, if there's no recent dumps, we'll go from there.

[drowsy ocean]

sending you my crash files right now

[hasty tide]

I want to get some help about explaining which one is the custom account email address?
The one what I use to login to my account even if its bind to smth else for example to google account?

[hasty geyser]

yes, the email that you used to login in the launcher

[radiant edge]

Message responded to was same-day, though admittedly in the morning -- and it's night now. Didn't see a suitable answer in the daily scan through everything.

Each day I read through everything that's posted in this channel. You could say that I save / use the read marker -- yep.

Anyway, if your memory leak wasn't DLSS of course let me know too. There are a few other culprits / software interactions (usually OSD's), though it's much less common.

[drowsy ocean]

Thanks @radiant edge and @hasty geyser For helping me out with my black screen frees after the Hotta window when launching the game.
It turned out my drivers needed some updating here and there, even though Device manager was telling me it was all up-to date...
Some advice for other people that will run into this issue: Don't trust Microsoft... just update your drivers anyway.

[radiant edge]

Easiest way to explain what a Custom Account is, is probably to call it "plain-old-email".

There's two types of sign-in methods in the launcher: Third-party OAuth based login systems that are external {Google, Facebook, Twitter, Steam, etc}, and then plain old email + password {e.g, the launcher's fields shown up-front}.

[hasty tide]

So what I tought, kay, thanks

[dusk lily]

I highly doubt there are still people who got hacked mouths ago waiting but still I'm gonna say it.
After waiting for two months after the wave of hack that got my account, I'm still currently not in possession of it.
So I hope this message will help as a warning for those still waiting.

If after two months there is still no news at all, there won't ever be do not trust the dev team of this game it's not worth it.
If you got your custom account the same way as me, know that I didn't want to give up after spending money, but I'm doing it anyway.
So if there are still people hoping to get their account back I wish you best luck, for those for still have doubt about getting it back know that it is a lost cause (To me, and many other players at least)

[hasty tide]

My account didn't get hacked I just want to unbind my custom acc email address but seems like thats also too hard to solve like if they are afraid they might fck it up just send a verify email to both address to see the guy surely possess both email account so then its almost 100% not a hack

I have met some disturbing support since I play games, but this is smth else that I dont get a single answer since 4 days eventho I think account problem is not smth to handle so lightly its one of the most urgent one

[vale topaz]

Anybody know how to fix this?
https://cdn.discordapp.com/attachments/1007842564726075432/1043819750406504509/image.png

[lavish surge]

Hi, someone help me please. My account has resetted back to very beginning. I already linked my account to google. How to fix this and get my progress back??

[vapid kindle]

seems to be a steam exclusive bug, try to log in via standalone client

[vapid kindle]

have you changed your device recently?

[lavish surge]

no

[vapid kindle]

uhm, please contact our Customer Support as shown in #game-support

[lavish surge]

just doing some launcher update and then my account dissapear 😦

[lavish surge]

already try that, but it doesnt help much

[vapid kindle]

have you tried the good old restart? or a log in from another device?

[vale topaz]

havent tried the stand alone but on mobile it still works

but the steam version still wont work even after reinstalling and other measures

[lavish surge]

already try that method. it still didnt work

[feral saddle]

I've never lowered my multiplier to 1. I play every Saturday. Because Saturday is the day that will have a full stack x3

I guess if anyone has never pressed into a window of that mode X3 is not remembered, but use X1 is defaulted.

Because when I encountered this problem i play with friends and a friend presses the button to start the game Makes me not press into the window of that mode.

But if we press into the window of that mode The game automatically selects the maximum number of stacks we have.

I think the game might need to fix this by setting the maximum stacks a player can have. I use all of them. without the player needing to press into the window of that mode first

[fair fog]

Hello!
Payment options for Tof are not available in my country
Will ToF support provide an alternate source for me to pay if I contact them?
Anyone have any experience with this issue?

[rancid wadi]

can i unbind linked twitter account?

[wary shuttle]

@rancid wadi

[rancid wadi]

thanks

[rancid wadi]

there is no option for unbinding linked accounts

[wary shuttle]

may I have a screenshot?

[rancid wadi]

i just found it. it just take more steps now. thanks

[wary shuttle]

aaaa, oki-doki

[hasty tide]

The more steps u should count it as days or weeks

[vital pulsar]

Hello i need help with my builds pls

[wary shuttle]

m?

[vital pulsar]

i have this and play frigg tsubasa saki

What’s the best option I can do pls

I know I don’t have good matrix

[wary shuttle]

its better to ask in #gameplay-help

[vital pulsar]

OoO tysm

[hard garnet]

Need help

[crystal dawn]

cant join , tried a few times

[remote latch]

Any news to the abnormal Parameter issue? I got it aswell

Only have this issue when playing over Steam, started it and it seems to work fine over Mobile

[hasty tide]

I'm Catching that same issue

[hardy zealot]

Hey guys why i cant unbind my gmail account?

[wary shuttle]

To unbind your account, please contact CS in-game [Settings > Customer Service > Click the icon on the right corner of the screen > Unbinding of Linked Accounts] and fill out the form provided there in order to send them all the required details

[spare beacon]

any help ?

[gentle blade]

^ same

getting login status exception also

[barren pewter]

How do I change the email address I created my account with? I binded my new one, but still require the original email to signin when I want to be able to sign in with my new email. Can someone help?

[hasty tide]

Since they locked every kind of unbinding option support is the only one can help

[barren pewter]

Gotcha thanks