technical-help

[slate cape]

im hitting 81 for some reason only with TOF

[last saffron]

radeon gpu?

[slate cape]

no

[last saffron]

well, dont really know the solution tho… for me as long the pc didn’t restart by itself I pay it no mind lol

[stable mulch]

when comparing temperature, gotta consider ambient temps~, if you go for more than 60fps, gpu temps will go brr unless you got a beafy one
you can power limit it for stable temps

[glass bronze]

Laptop also becomes very hot when playing, more so since ToF uses 100% GPU utilization. So if you use laptop, expect hot temp.

[wary shuttle]

yeah

[slate cape]

nope... not laptop either

[glass bronze]

Try undervolting.

[stable mulch]

mind telling which gpu?

[jovial canopy]

this issue is really annoying, very other game I play is stable and no spike in ping. but TOF keep disconnecting me from the server so frequently

[quaint depot]

anyone knows how to resize the launch page as to show the buttons hidden on the top?

[sterile thicket]

my screen went black when i opened TOF

[hasty tide]

it seems im not the only 1 that keeps getting disconnected ever since 2 days ago

[runic hedge]

i cant even login with google

good job game

is something even wrong within the game itself? i cant login with google

[sterile thicket]

help my screen just goes black everyttime i open TOF

[jovial canopy]

it happens more frequent which is annoying, and stuck at loading screen eventho I can here the bird whistle and ingame sound

[hasty tide]

um are all the servers death or something or what f is going on ?

i see nothing every time i start the game

[ionic sundial]

loading gets stuck at 90% and then it kicks me back to the server select screen

[lean crystal]

can some one save me pls

[surreal wyvern]

any1 know how to fix this flashing lights bug

[sullen lark]

I always go into the menu and enter the Vehicle menu. Strangely, Vehicle menu affects the flashing lights so just enter and exit until screen is clear

[somber surge]

how to fix stuck @ 90%?

[hasty tide]

so no one knows about this ?

[sullen lark]

Idk anything, sorry...

[warm epoch]

I always get a "login status exception" this is so sad

[sullen lark]

Same! I can't play anymore how do I fix this

[hasty gulch]

this game man, been like this since 4 days ago

[surreal wyvern]

but the lights come back after a while tho

[somber surge]

anyone know how to fix this? i already repair the game still not fix

[austere relic]

close the game with task manager

[tulip wing]

Anyone know how to fix stuck at 90%? Restarting device didn't work

[warm epoch]

I tried searching what it means... we basically can't do anything I guess? and just wait for devs to fix this gmae, I mean even if we did login I bet we'll get this sort of problem these other people are getting hmm hmm

[hasty gulch]

try logout ur account from the launcher then login again

[hasty tide]

yeah get's annoying at some point to keep checking the game see if it works or not

[winter lake]

relog your password

[austere relic]

did you try closing the game with task manager. cant remember if it was that same message or something similar that i get sometimes when game crashes. The client will keep running in the back ground if you dont close it with task manager

[sullen lark]

Yeaaa youre just gonna have to keep spamming vehicle menu

[glad summit]

How do I get the follow us reward? I’ve joined the discord and I don’t have facebook, I’ve never been mailed the reward

[opaque kayak]

should just come in ur mail ingame right after

[glad summit]

I’ve tried multiple times, doesn’t work

[opaque kayak]

then its bugged 🤷‍♂️

[hasty tide]

My problem is that this bug make me lost everything on my account. my character does not exist anymore...

[somber surge]

hi fix my account... my friend say my account still online but im not.. i think thats why i cant log in and stuck 90% on loading screen

[rich crow]

is anyone getting a issue of your account being logged somewhere else?

[uncut tiger]

on mobile it wont let me sign in but pc works

[austere relic]

on mobile autofilling/pasting email doesnt work, i had to manually type the email for it to let me login (if this not the issue then i dont know other ways)

[valid apex]

Did it get fixed? My friend has the same problem.

[rich crow]

whoa whoa what the hell happened my character is gone!

[mint hedge]

@true smelt
check this person
he's using cheats
Server : Southeast Asia - Ethereal Dream

[ionic sundial]

why does my game stop loading at 90% for a while then kick me back to server select

[wicked jungle]

I just want my account back

[rich crow]

I just lost my account out of nowhere? I thought this is binded to our emails! WHAT IS GOING ON?

[warped trail]

when will mega arena mega lag problem fix?

[gray stirrup]

This message always appears on my screen.

[mint hedge]

@flint stump
check this person
he's using cheats
Server : Southeast Asia - Ethereal Dream

[flint stump]

Sorry, but I am just a Discord Moderator :/ Please report that person ingame

[warm epoch]

never tried closing it with task manager yet hmm hmm

[rich crow]

No something is up man. I know my server. I have my UID. IT just happened to me now. I logged in my lvl 60 character is completely gone.

[mint hedge]

I reported it but he still hasn't been banned. Can you send my words to the DEV team?

[flint stump]

Unfortunately, all you can do is wait

[mint hedge]

[wicked jungle]

I hope we can get compensated for this bug

Ur not the only one who lost their account

[valid apex]

My friend "lost" her account. After logging in, she gets redirected to the tutorial. Any fix for this?

[wicked jungle]

I have no clue

[leaden forum]

do someone gets bsod on tof launching ?

[wicked jungle]

My account is still in game and I can't access it and what I don't get it

[rich crow]

it was so flipping weird. I was on my desktop. I get a notification on my TOF launcher my account is logged in else where. Im freaking out thought my account got hacked. I'm trying to go change my pw via account center. Launcher's stupid notification is blocking me from clicking on change pw. Finally I was able to but then my launcher says to edit my profile info like i just created my account? I'm like tf but my name still stills shows up at the right corner of the launcher window. So I proceed. I go to my server. and I'm at the character selection like what the hell.

[lean crystal]

?

[leaden forum]

i mean blue screen of death

[wicked jungle]

Probably that's what happened to me

[wicked jungle]

They should let us get 3 ssrs for free

[viscid spire]

Does anyone know how to fix the crash on mobile?

[delicate badger]

Restart TOF Launcher by closing it from System Tray

[autumn plinth]

Is there a cursor for controllers for the top menu?

[delicate badger]

DPC Watchdog right?
If you're at Windows 11, downgrade
Also Update/Reinstall all your drivers

DPC Watchdog is Driver's Fault

[leaden forum]

this happens sometimes

[delicate badger]

Which OS that you're using?

[leaden forum]

win 11

[delicate badger]

Downgrade to Windows 10 to solve that problem....
Already done assisting someone in the past caused by Windows 11

[autumn plinth]

@delicate badger could it also be what happened to genshin where certain computers with integrated graphics would crash?

[leaden forum]

i just wanted to make sure that this is OS problem not my pc
also as i said this is happening not to often

[delicate badger]

DPC Watchdog at Windows 11 means that your drivers is not for windows 11.
It's just elevation driver or compability drivers. In order words, your driver manufacturer is so lazy to configure for windows 11 dedicated
@leaden forum Make sure what is your BSOD error code

[delicate badger]

Yup, especially if Drivers is not really dedicated to be coded for that windows version, instead just using compability method only

[delicate badger]

often or not, if [DPC Watchdog] that's the problem

Sometime NVIDIA act weirdly that not wanna run TOF in Dedicated Graphic and just grabbing Integrated Graphic for Laptop PC might trigger BSOD with 100% uptime CPU lag

If you not gonna believed it, it's up to you
It's not that I lose a braincell if you don't want to believe it tho

[autumn plinth]

Any I've done the workaround for using my xbox controller to play the game. Everything else is fine but the top menu doesn't have a cursor is that a work in progress?

[valid gorge]

how do I fix the blue screening issue

[leaden forum]

i just don't remember which error code i'm getting

[delicate badger]

Which OS? also Which BSOD Error?

[delicate badger]

Check it with Bluescreenview apps or Windows Diagnosis Kit so you can check the bluescreen error code

[leaden forum]

cuz this was happening to valorant but after a few updates of valorant this problem is gone

[valid gorge]

im not sure how to answer this but the blue screen usually happens after closing the game and/or launching it. there are also times where it happens while Im playing

[delicate badger]

Which OS?
I think that you just not gonna answer it yet

[uncut tiger]

after closing tof i usually reboot my device...

[delicate badger]

Try to downgrade into windows 10 and send complain to your pc manufacturer for that driver incompatibility or driver nuisances

[valid gorge]

i checked on event viewer it says event 41 kernel-power

[leaden forum]

pc manufacturer ? wdym

[delicate badger]

Try to open at Bluescreenview
Event Viewer is just using for reference, not the real BSOD Error Code

[delicate badger]

What is your PC Brands?
Complain to them for their incompetence in their driver developments

[leaden forum]

i built my pc

[valid gorge]

im on bluesceenview but idk what im reading rn

[delicate badger]

if that's
Then quite easy. Disable driver one by one and try to play TOF until you know which driver is outdated or mismatch with Windows 11

If you don't get the solution, then downgrade to windows 10 and test TOF
You will know what I meant

[valid apex]

Did you get it fixed? My friend's character is still lost

[tiny lion]

has anyone else had problems with random audio cutting out?

[valid gorge]

@delicate badger ive sent u the stuff it shows on bluescreenview

[grim herald]

So uh, idk if this applies here but I redeemed my free Nitro code in game yesterday and it isn’t there- might be just me.

[leaden forum]

i think only one thing is gonna help , it's clean windows install cuz i swapped my OS placement for a few times and it did a little mess

[delicate badger]

Sometime that's not gonna help, but you can try....
Also try to reinstall every driver with proper version that's signed and verified for Windows 11.
If you find outdated driver, Throw it to recycle bin and buy the newer one

[sick badge]

does the pity for limited pulls carry on?

[plush mountain]

Why is My fps go to 7 and 9 ?

[shadow horizon]

My game completely reset like I never played. What's going on?

My username is DanielWildCat, why does it say Tof_Player?

Never mind, I looked it up and somehow my server was switched. I switched back and everything was good again.

[empty barn]

Is there a known issue for not getting the rewards for joining the discord?

[frail stirrup]

Does anyone know how to get your account back to the official ToF account from Google Play... Support doesn't know.

[empty barn]

I got the ones for facebook but not discord

[hasty tide]

@empty barn there’s only one reward for visiting either of the social media’s not each one

[empty barn]

ahhhh my mistake - thank you!

[rich crow]

nope i have not. Everytime I join my server. I have to choose a character. I'm at the beginning. This is some ridiculous crap going on.

[sullen lark]

Thank you!!

[rich crow]

even if someone hacked our accounts from what I understand there is no way to delete our characters other than complete account deletion right?

[wicked jungle]

idk man

I just want my account back plus im still lost on how its not connected to my gmail anymore

[rich crow]

to see this many people having this issue already what were having and looks like some people are getting logged out and switched servers is very shady & concerning.

[quick aurora]

what can I do, if I get on the pc version every time I start the game the login status exception, but not in my emulator, when I start it there?

[keen trellis]

Emulators are against the rules

[quick aurora]

I would have tried with my phone, but thats sadly to old
I only have tried it to check, if it was an issue with my account or the game

[keen trellis]

You should open Task-Manager and close the game there. You will need to login again after you done that.

[marble rapids]

i have the same issue, i can login on mobile, but on PC it says "login status exception" and instantly exists the game

[leaden forum]

error was 41 kernel power
i think i fixed it

[keen trellis]

^ the same i told Glow, try it out. Even consider to restart your Router.

When starting the Launcher make sure you both are not using Auto-Login

Also a Option for you and @quick aurora visit the official Tower of Fantasy website and just re-download the Launcher

[marble rapids]

i restarted the client, my PC, my router, tried via mobile hotspot... none worked

and what do you mean by auto-login?

[keen trellis]

You just need to run the Launcher as Administrator this should fix the issue, and don’t use Auto-Login, type your password.

[rich crow]

How long does support reach out back to players? Something like losing your character. Essentially being removed from your account is something they need to react to.

[edgy goblet]

I am new. I have never been able to login although I want to play. It always crashes when I click on the "click anywhere" screen no matter what server is selected.

[quick aurora]

thx, the re download and typing the password helped
thanks for your help

[keen trellis]

Anytime, your welcome!

[marble rapids]

need to start the launcher as admin... wow... that's random... since it worked without that before... but now it didnt kick me out, so thanks i guess

[keen trellis]

It’s a weird “bug” we all know something like that i annoying but they will fix that for sure in the future, enjoy playing again.

[keen trellis]

This is normal, this is just the launcher. It says the same for me. Did you click the right server and are you logged in with the right Account?

[keen trellis]

I should have added, the eye patch to your collection 🙂

[keen trellis]

Quick question, did you already try to download the game on a different device to see if your Character still appears?

[rich crow]

I had it on my mobile device & i was completely logged out of there as well. I mean I double checked I choose the correct server and im just directed to character select. This is just really really weird.

[keen trellis]

You relieved any emails about a Character deletion? You should get one.

[rich crow]

No I did not. I believe there isn't even a way to delete characters right? only accounts? I didn't get any indication.

[keen trellis]

When you logged in, did you use google, apple, twitter login or how did you login?

[rich crow]

i just used email.

[delicate badger]

It's just Event Viewer, not BSOD Error Code 🤦‍♀️

[hasty tide]

Apparently it’s an issue for a lot of players.. let’s just hope the devs have an eye on this chat and know it’s a big issue..

[keen trellis]

It’s a higher risk to get hacked if you only have that, consider after the CS helped you with your current problem, to bind your account with different options.

[rich crow]

but thats the thing. Even if you were hacked. Your character should still be there.

Also. When it told me to edit my profile. my username still showed up in the launcher. not as like TOF_Player or whatever its default creation was. this is a weird shady experience.

[delicate badger]

Have you tried forgot password?

[rich crow]

ya most def. got my pw reset.

[supple wadi]

How to fix 90% stuck on loading screen?

[candid osprey]

(

[delicate badger]

Hmmm, have you tried to logout and login in launcher?

[rich crow]

yes I have I tried everything lol. I even had a glimmer of hope when some users said they somehow got there servers switched and just had to switch servers. So I double checked and I thought maybe there was another radiant server in another country hahaha so just double checked i was in NA then Radiant. lol.

[hasty tide]

@rich crow i don’t play on pc so I may be wrong about this but, do you have the option to bind your character to Google or something from within the launcher?

[rich crow]

You do. I honestly should've done that but I swore I did cuz I was going to play on mobile I didn't realize they just had a email login as well but I tried the bind google logins. All asked to create/edit profile like creating accounts.

[keen trellis]

@supple wadi both on pc?

[delicate badger]

Character gone is quite confusing tbh....
Have you tried to contact official CS also together with providing Proof of Account Ownerships like UID and Nickname
It's quite good if you have Invoices as well to make your standing ground more better.
#game-support Contact them and explain in very detail step by steps too

[rich crow]

Ya I appreciate that. I got a ticket in. I just didn't get a notification yet in email? So I am concerned about that. I put everything down. I def agree. Character just gone is just confusing.

[delicate badger]

If you login using Google Login, you might need to bind with TOF account login (using Email login instead)

So for a while, tried to check with Android / iOS first that you was logged into

[keen trellis]

Okay, first try to logout from the launcher, you can also just use Task-Manager to make it quicker, after both of you done that, run the Launcher as Administrator.

[rich crow]

No so i started first on pc. I just used email login first. Then bound my account with google login.

[delicate badger]

Have you tried to login with Google Login as well?

[rich crow]

yes I have. I even tried ones that maybe a possiblity it could be on another google email but they all acted like to create an account as well.

[barren cosmos]

@supple wadi @candid osprey on Eden server? I had the same issue, it let me in after trying 30-40mins later

[lapis fog]

did they fixed the login status excpion already? bc my monthly pass is wasting bc of it

[candid osprey]

Server: Celestialrise

[candid osprey]

didnt help(

[barren cosmos]

hmm not sure if its server specific, I was stuck at 90% loading on Eden server, but could login to my alt on Aestral-Noa no problem

[valid apex]

Still kinda weird that the database will completely lose the character data of an account. I feel sad for my friend who spent money on the game for her character to be gone.

[barren cosmos]

@candid osprey then 30-40mins later I tried Eden again and logged in fine

[supple wadi]

yes eden server. I'll wait after 30 mins as you mentioned.

[subtle apex]

the hell is this?

[rich crow]

Anyway I can talk to your friend? Essentially what happened before her character was wiped?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

^ don’t use Auto-Login Type everything yourself.

[valid apex]

All she said to me was, since she’s playing on Mobile, her account got logged out. When she tried logging in, it redirected her to the tutorial. She tried logging in on PC as well and it’s still the same. Character = gone. @shy zenith

[subtle apex]

oh sweet it worked, thanks! dunno why it happened tho

[keen trellis]

Awesome just launcher issue 💪🏻

[subtle apex]

oh ok lol, thanks again!

[rich crow]

oh mobile thats right. ugh. I am not starting over. & you still see her character in your friends list right?

[barren cosmos]

yeah try waiting a bit, worked for me. Saw a few post here with the same issue on Eden, so hopefully just some server side hiccup

[valid apex]

I still do. It’s going to be a little bit hard if she wouldn’t be able to log in cause she’s our Crew Leader.

[rich crow]

oh boy. sorry.

[spark jungle]

They remove my Gmail login now I can’t log the sadness

[valid apex]

Did they reply to you already?

[rich crow]

i think it was just an automated message stating make sure your logged into the correct account essentially email or bind account login. So I'm waiting for another response right now.

[zinc anvil]

help what should i do ?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

[zinc anvil]

ty i will try

[valid apex]

My god. This shouldn’t be happening in a “big” game like this.

[rich crow]

I honestly thought this would be affected alot of players. This is gonna be awhile now since it seems like its only a few so far from what I've seen anyway.

[zinc anvil]

it worked ty very much @keen trellis

[keen trellis]

Anytime, have fun! 🙂

[uncut tiger]

thank you. i had an extra space.

[valid apex]

Well apparently it’s been goin on for a while now

[rich crow]

oh my god.

[barren nimbus]

anyoe know how to fix login status exemption

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

[barren nimbus]

ty 🙂

[keen trellis]

https://cdn.discordapp.com/emojis/893287849091268689.webp?size=48&quality=lossless

[spark jungle]

They banned me from they Reddit page cause I wanted help

[random plover]

is there a predownload for 1.5, similar to genshins preload?

[keen trellis]

Because they can't help you with those issues, if you read Vasry's Status, you can see that any related ingame issues, can only the Customer Support via ingame or Email handle.

[hasty tide]

Is it possible to change my set birthday? I tried doing it just now but instead was set as today’s date

[keen trellis]

i don't think so 😄

[hasty tide]

Customer support cant help with that?

[keen trellis]

maybe give it a try

[hasty tide]

Ok, i will try later today. Thank you

[latent chasm]

Why do i keep getting disconnected from server? When i try logging in?

[keen trellis]

What error code?

[valid apex]

so weird

[latent chasm]

No error code just this

[keen trellis]

visit the official Website and just download the Launcher again 🙂

[latent chasm]

Im on mobile tho 🙃

[cyan umbra]

is there anything i can do besides logging off, closing launcher and logging again? cuz i tried several times and this keeps appearing

[keen trellis]

Run launcher as Administrator

[keen trellis]

Oh my bad, just logout from your account (make sure you have your account bind to any other option like (Twitter, google or Apple) <-- to be save. Then just logout of your account, close the application completely, turn on Airplane mode, and turn it back off. 🙂

[cyan umbra]

it works now, thank you😌

[keen trellis]

Awesome, enjoy playing again! 🙂

[latent chasm]

When i signed in, my profile doesn’t load up and says im level 1 in settings

[hazy sand]

Can't get past the loading screen without crashing and I'm on mobile

[keen trellis]

Just logout again and try it again

[keen trellis]

consider to reinstall the game

[gentle perch]

Is anyone able to get in when I launch the game it tells me "Login status exception, exiting the game "

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[fallen plank]

havent played inna few days and this popped up, i cant find a setting for it how do i make it go away

[hasty tide]

How can I stop my game from crashing

[keen trellis]

error code?

[gentle perch]

Thank you that fixed it

[keen trellis]

Awesome! 🙂

[hasty tide]

Probably every time I launch the game it's fine but when the loading screen finishes the game lags and crashes

[keen trellis]

Just crashes without anything showing up like "Disconnected" or anything?

[hasty tide]

No it just crashes

[keen trellis]

If PC, just try to repair your game (you need to have the game closed, so it won't be greyed out)
If Mobile, consider reinstalling the game.

[hasty tide]

I'll try it out

[half shore]

anyone is using an xbox controller on android? i can move my camera only but i cant do anything

[hasty tide]

so it keeps disconnecting me from the server the whole damn time and i redownloaded the launcher it still does it like bruh

[keen trellis]

Run the launcher as Administrator

[keen trellis]

and if that keeps happening try to login manually into your account, and don't use "Auto-Login".

[half shore]

anyone?

[hasty tide]

alrighty thanks

[keen trellis]

Try to reconnect the controller?

[half shore]

um using it trough blue tooth, but no use...

[wicked jungle]

thats crazy well I hope these devs find a way to help us cuz a lot of people are straight giving up while others are wating for something to happen

[keen trellis]

Hmm, try to restart your device?

[half shore]

i did that to:( cant even find a fix online!

[keen trellis]

seems to be really rare that something like this happens, any way you could try it on another device?

[half shore]

i will try that

[fervent harbor]

is anyone else's game sending you back to the "Select a server" screen after you are stuck on a loading screen by 90%?

[keen trellis]

easy fix for that, if you're on PC. Visit the official Tower of Fantasy website and just re-download the launcher 🙂

[shadow horizon]

Kinda weird ngl. I would think that your username would be there like in game, but no... lol Everything is fixed, thanks though! For some reason, the game just switched my server.

[keen trellis]

Awesome! glad its's fixed enjoy playing again.

[shadow horizon]

Yeah, I had the same problem. I fixed it just by going to task manager and force quitting it.

[shadow horizon]

Thanks, I will!

[knotty pine]

anyway to fix this?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[knotty pine]

that worked thank you

[hasty tide]

I think I tried that before and it still crashed

[keen trellis]

Your welcome! 🙂

[dusty vale]

Wait, was there a server reset at some point? I haven't played in maybe 1-2 months and I go to log on and it puts my right into character creation again, even though I'm logging onto the same account as before, as well as the same region and server..

I'm really confused what happened to my character..

[keen trellis]

2 months?

[dusty vale]

Sorry, I guess looking at the date it's been more like 2 weeks. Thought it had been much longer. But regardless, I'm still not sure what happened to my character

[keen trellis]

Are you use you're logged in with the right Account?

[dusty vale]

Yes, as it's email login and I'm using my only email.

[keen trellis]

Is there any way you could try it on a different device?

[dusty vale]

I could, yeah, but I'm not quite sure how that'd change what's showing on my account :/

[keen trellis]

Sometimes its just a visual bug, request a new password, "Forgot password" and let me know if changing the password helped.

[dusty vale]

Nope :/ Still not generating my character at all..

[shell cargo]

how do I remove someone from a black list?

[keen trellis]

Scroll all the way down in your Friendslist.

[keen trellis]

Are you sure you're clicking on the right server?

[shell cargo]

oh my god I am blind
thank you a lot!!

[dusty vale]

I am absolutely positive. I had posted it in a discord with my friends, and went and checked and it was definitely The Glades in NA region

[keen trellis]

Your welcome!

[keen trellis]

Can your friends still see your account ingame?

[dusty vale]

I'll have them check now

[balmy pawn]

hey guys i keep getting the 5/11002 error when i try to open the launcher. ive tried ending the task with task manager and running as admin and restarting my pc but i keep getting the issue

[keen trellis]

Run the launcher as Administrator

[balmy pawn]

ive done that a few times already still the same result

[keen trellis]

re-download the Launcher from website

[balmy pawn]

will do

oh ok now it just works for some reason what in the world

[velvet relic]

?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[latent chasm]

I kept trying to login but im not able to and my character isn’t popping up

[velvet relic]

ah yh got it tyty

[dull mortar]

Hi Tropic!
Do you remember me? Yesterday I had the crashing problem, well, I still have it but I have tried to see what could be happening since it seems only a problem with my PC, and that is that the game completely lags and from the task manager you can see that it is using a large percentage of the cpu section. Do you have any idea of something similar?

and crash

[frail stirrup]

Same here, I've been emailing support for the last 6 hours today and they cannot do anything

[keen trellis]

yes i remember your name i've seen people with the same issue, all they did was switch some settings ingame, lower there Display quality and it worked for them, what settings are you currently using ingame?

[frail stirrup]

Apparently my account was moved from the ToF account to google and now I have 2 accounts under my google email

[keen trellis]

Did you use the same Email for your ToF account same as your google account?

[dusty vale]

@keen trellis So my friend was just able to log on, and I'm not showing up on their friends list anymore.. I'm so confused why my character was deleted??

[keen trellis]

really really weird, any bug abused? VPN? any software on your computer that can cause a violation?

[frail stirrup]

I used outlook originally but now I can only use the linked google email from my phone to play

[dull mortar]

The minimums, it has a default function, I can see less than 8 nomads, I do not have shadows activated, not full screen, and at 25fps, Or that's the last thing I remember because now it won't let me get to open it

[keen trellis]

Check your outlook email if there are any changes

[frail stirrup]

The only change was that I updated my password

[dusty vale]

Not that I know of, no. And I never received any communication about it from TOF either, as far as I'm aware. At most I play with spotify and google chrome open, but haven't done any bug abuse or used vpn while playing. No software on my computer that would cause a violation.

[keen trellis]

Okay, try to request another password maybe this might fix it?

[frail stirrup]

I can sign into the launcher as both but its as if they are fresh accounts

[keen trellis]

Our good friend Task-Manager can maybe help you, close the launcher with it, and then before you start the Launcher again, start it as Administrator

also don't use "Auto-Login". Try to manually type your details.

[keen trellis]

Allot of people have that issue.. seems to get more and more people with the same issue. Anything related to your Account, is Customer Support or email. No one here can help you with that issue then.

[frail stirrup]

I've tried to escalate the issue via the email to Tower of Fantasy [e-mail] but they cannot assist
They also have no ticket escalation

[keen trellis]

All i would say is, try to login on another device to see if your account appears on another device.

[frail stirrup]

Also what is the point of binding accounts (google and twitter) if they create separate accounts?

[dull mortar]

and Crashes really sorry for this. Is soo funny, me reaction is LET ME IN TOF

[dusty vale]

Any suggestions on what happened here? So I can at least try not lose another account and $100 on the game (:

[winter lotus]

10/10

[keen trellis]

Do other games work fine? does only ToF have the high CPU usage issue?

[dull mortar]

YES, incluse genshin its ok. I Have Opera with 40 secctions, clip studio with +200 capas
really idk tof consume CPU and crashes

[glacial leaf]

guess im playing with 2 weaps now

[wicked jungle]

my main is still in game how come its not gone?

[hasty tide]

sadly i still getting randomly disconnect, even when running as admin and turning auto log off

hope they fix this with a update fast

[dusty vale]

Y'all have it better than just losing your character altogether.

[latent chasm]

If i lost my character can i get it back or am i screwed?

[dusty vale]

Screwed like me, apparently, since there's been 0 answer to WHY it was deleted even though I did literally nothing wrong (:

[frail stirrup]

Same

[wicked jungle]

it happned to me different some how my account was unbinded from my gmail

and yet i created my main through gmail and trust me im not stupid enough to give my gmail to anyone

[frail stirrup]

I can only play on mobile, my gmail apparently has 2 outcomes. One with my character on mobile and one without and starting fresh on PC

[dusty vale]

The WORST part is I know I won't get a refund of any sorts for the $100 I spent on the game initially, so now I'm just screwed and have 0 motiviation to play the game. If I got an explanation on what happened I'd be fine, but there's no information for me whatsoever.

[latent chasm]

So if cant get my character back i spent money is there any reason not to do a charge back?

[wicked jungle]

I feel bad for you man we didn't deserve this imo I just hope these devs compensate for all of us. Not to mention I tried registering again through google and i used my same gmail for it for some reason I had to re enter my DOB and started a new game since another wanderer profile was created.

[dusty vale]

The least they could do is email me and tell me why it was deleted - Instead I get 0 information, try to log on after 2 weeks and have nothing. What a waste of time.

[wicked jungle]

I just think its hakers

[rich crow]

Wow seems like more and more people having your character "removed" from your account is showing up more.

[frail stirrup]

I was logged in yesterday just fine but this morning, nothing.

[trim condor]

Stuck at 90% when trying to load into the game, but only happening with the Eden server. What's with that?

[wicked jungle]

thats what happned to me I was fine the day before this problem happned to me

theres should've been no way that my account got unbinded

[rich crow]

Have any of you guys got responses from support yet? @wicked jungle @dusty vale @frail stirrup

[frail stirrup]

"We would like to assure you that there is no data loss, as long as you have linked the game account to an email address or to any Google Play/Game Center/Facebook/Twitter/LINE account. " - Tower of Fantasy [e-mail]

So if this is the case where there is no loss of data. Then why can I not access my character like I did yesterday...

[dusty vale]

I can't even contact in-game support because it requires a UID, which I don't have since my character was deleted.

[wicked jungle]

yeah they replied to me

This is what they sent me

[rich crow]

you didn't take any recordings? screen shots?

[wicked jungle]

mods?

[dusty vale]

Not when I was in-game, no. I was just trying to enjoy the game.

[trim condor]

Reinstalling client did not fix it, as I remember seeing a reply saying that was an easy fix

[keen trellis]

Logout, if on pc open Task-Manager and close the launcher <- after you've done that you can open the launcher again as Administrator. And then u sign in Manually, don't do "auto-login" type your details yourself.

[frail stirrup]

Support told me I was logging in via the correct channel.

I sent images and a video from my PC and Mobile clients but they cannot do anything since it breaks the data protection act. They also will not escalate since there is no one to escalate

[keen trellis]

https://cdn.discordapp.com/emojis/823371667639894017.gif?size=48&quality=lossless

[rich crow]

WHAT?! when this is there issue! This isn't even USER ERROR!

[old latch]

I was having the same problem too

[wicked jungle]

bruh where are the mods at lol (ty)

[dusty vale]

Too embarrassed to look in the chat when it's just constant messages of people who got their characters deleted with 0 information on why, when or how

[trim condor]

Didn't work

[frail stirrup]

I've been trying to get them to look into it for hours now

[rich crow]

oh this is email?

[keen trellis]

reboot your device.

[rich crow]

can i have that tof support email?

[frail stirrup]

The in game seems to be a bot that does pre-gen scripts. Also it took it 1.5 hours to respond.

[frail stirrup]

"We would like to assure you that there is no data loss, as long as you have linked the game account to an email address or to any Google Play/Game Center/Facebook/Twitter/LINE account. " - Tower of Fantasy

[e-mail]
^

[wicked jungle]

support is telling me to check to see if im using the right account, ofc im using the right account sincel I told them I registred using the same gmail. And I never had a log in method since I stayed logged on until I lost my account out of no where :/

[wary shuttle]

oh my

[frail stirrup]

I just want to play the game 😦

[dusty vale]

This is so cringe or they're handling this. Like how is any of this even happening with ZERO information from devs

[wicked jungle]

same

[old latch]

I can login after launching the game as Administrator, thanks man

[dusty vale]

I feel like I'm talking to devs of an illegal naruto gacha game on mobile. This is so disgusting.

[wicked jungle]

lmao

[keen trellis]

Awesome 🙂

[wicked jungle]

also how can I unbind anything IF I CAN't access my main

this customer suport sucks

[dusty vale]

It's atrocious.

[frail stirrup]

My account wasn't even originally a google account and it just unbound itself

[wicked jungle]

I should've played this game on pc I regret not even doing so

[rich crow]

I play on pc man happened to me.

[wicked jungle]

They should make an option for us to login using our UID's

[dusty vale]

Whatever, I guess that's just the end of me championing the game to others. By far the worst experience I've ever had with customer support, and such a dodgy system that is 100% known already by devs as being an issue. I'm tapping out. At least Genshin never deleted characters randomly.

[wicked jungle]

I don't blame you, but I'm not gonna lose hope yet knowing how game devs are they wouldn't let this type of bs go on and they will do something to make up for THEIR problem

[trim condor]

Also didn't work. Edit: going to file repair, which last time actually corrupted my files so I may end up just reinstalling 🤷‍♂️

[dusty vale]

Your issue is solvable - Mine is not. They deleted my character as a whole. I lost 2 weeks of constant 8h+ days of grinding and $100, and they're not going to get that back for me.

[frail stirrup]

Im probably doing the same. At least my whale ass can keep my characters on both PC and mobile in that

[unique lagoon]

guys im getting his message when i try to enter the game "login status exception, exiting the game", what can i do to fix this? i've already logged out from the game and tried restarting the game

[rich crow]

-close the game
-in the tof launcher - log out.
-close the tof launcher
-reopen the tof launcher - log back in, launch the game.

[frail stirrup]

I wish those steps worked for me

[rich crow]

login status exception, exiting the game <--- this one? I had this happen to me last week. thats what I did.

[keen trellis]

Hope either one of them will help

[unique lagoon]

i've done that 3 times now and still no good :/

[wicked jungle]

oh mine is not either, I can not access my main at all after I just registred again using the same gmail I used to create my main. All I got was a new wanderer profile after doing this and I thought I would've got my main tof data back and welp I didn't get it back. So now my main is probally not binded to my gmail anymore and yk this shouldn't had happen since my gmail is already used

[keen trellis]

What error code do you get?

[frail stirrup]

I didnt see an error code just the login status message "login status exception, exiting the game"
I thought I needed to change the password

[keen trellis]

close the game with Task-Manager and then before you start the launcher again. run the launcher as Administrator.

[unique lagoon]

yeah, done that now and got into the game with no issues

[rich crow]

and you completely closed tof launcher even using like task manager?

[dapper prism]

Press [x]
ToF tray icon » right click » quit
Reopen ToF

[keen trellis]

@unique lagoon both of you visit the official Tower of Fantasy website and re-download the launcher.

[unique lagoon]

i closed the game and started it on admin and it worked fine now, but didnt try to close it on the task manager and start it again tho

[keen trellis]

The Task-Manager option, just auto logs you out from the launcher.

[frail stirrup]

Just did that but no change, do I have to uninstall everything first?

[trim condor]

Verifying my files fixed my 90% issue. There were no files that needed to be repaired, but it somehow did the trick lmao

[unique lagoon]

have u tried to run on admin?

[keen trellis]

Awesome.

[frail stirrup]

I have and it didnt work then

[bitter kite]

I played back then when there is Nemesis banner. Funny things with me, ToF is very demanding on GPU/VGA, while doing only 50% usage with my old CPU.

I rarely played ToF now

It's a good game, but there's plenty reason that make me hate playing it.

[keen trellis]

Maybe they will change all the issues, in the future 🙂

[wicked jungle]

I hope they do theres tons of problems

[bitter kite]

I hope so

But that's make me wondering

Do you guys ever send a feedback to the developer?

I tried the in-game feedback feature, but that feedback feature itself is very bad. So many wrong things with it.

[frail stirrup]

Well this game isnt going to last long if there are account issues this bad and no customer support.

[wicked jungle]

I tried that as soon I lost access to my account they couldn't help me since I bet they didn't even look into the situation that much

[bitter kite]

I'm afraid so

[wicked jungle]

rip

[frail stirrup]

I really enjoyed the multiplayer aspects of this game but the lack of support or acknowledgement of issues is not a good sign.

[wicked jungle]

this doesn't even fit with the situation I just explained to them

[bitter kite]

That's sad

[wicked jungle]

I can't unbind anything since I can't access my main which makes 0 sence what they just said

[bitter kite]

I really like this game

[wicked jungle]

same I really enjoyed getting the ssrs espcially rng was on my side at that point since I got the ssr's i wanted

[raw narwhal]

can anyone help on mobile my game is blurry a bit i started playing

[wicked jungle]

now I can't get the same ssrs I had on my main

knowing how luck is the same its not going to happen for me, whats the point of trying 😂

[frail stirrup]

I literally sent them a videos and screenshots of me signing into the same account and getting 2 results. And they had the audacity to say I wasnt signing into the same account... its as if they didnt even look at what I sent them.

[wicked jungle]

wow

honestly I don't mind starting a new profile I just hope they do some type of a event to where we can get something

[unique plaza]

will choosing my region when registering lock me into which servers I can choose? (aka only servers from that region)

[wise aspen]

guys my pity atm is 70/80 will my pity keep the same once the claudia banner come?

[keen trellis]

What phone do you have?

@wise aspen yes

[raw narwhal]

galaxy 8 i belive

[rich crow]

I mind. I got to lvl 60. I was happy with my setup. I explored 100% all 5 areas. Got good stars on my main setup for me anyways. I def do not want to start over.

[keen trellis]

will stay 🙂

[wise aspen]

thank you!

[fickle mantle]

Why is this happeneing?

[wicked jungle]

that i understand

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[sacred estuary]

^ copy paste?:D

[keen trellis]

yes this, "error" happens 100 times a day 😄

[calm zodiac]

How do you close the launcher with task manager

[keen trellis]

Just click on "end task".

[timber kayak]

Not worth it at all if there is always the risk to be deleted again. I found all my data deleted a few hours ago after updating my phone as well...

[rich crow]

when you guys say your data was deleted after updating your phone? didn't yo uguys like have an account associated? a email and password to login into? Your also having the same issue as us?

[spring fiber]

I have the same problem as the other person, and followed these instructions (with restarting my pc) yet it still doesn't work, is there possibly a different way to fix it?

[lethal jewel]

how do i fix this? please help

[frail stirrup]

Same boat as you not to mention we would be missing nem and most of frigg

[keen trellis]

Okay visit the official Tower of Fantasy website and redownload the launcher.

[rich crow]

exactly!

[spring fiber]

Thank you! It worked :)

[keen trellis]

Awesome! Enjoy playing again. 😄

[timber kayak]

I made if from my phone so it was already linked with gmail, then I connected it with fb to claim rewards. After updating my phone I started the game and noticed that I wasn't logged in. I went in with my credentials and there was no character saved, as if I was starting over a new account...there was still my preset character that I was using but after I tried to start a new server to check something even my old preset disappeared

[rocky solar]

hi i am having an issue with logging in to my tof account. I signed up with apple. today it logged out randomly then when i tried to log back in it logged a new account in.

[wary shuttle]

you cannot fix it..... I guess. probably you just need to change the server

[lethal jewel]

i see. thank you though

[rich crow]

Interesting. This happened today?

[timber kayak]

Yes

[timber kayak]

It happened to some of us as well. At the moment we don't know what to do other than try to contact support and pray that they fix this...

[frail stirrup]

I'm just happy I'm not the only one having the sign in issue. Hopefully the release an announcement with a fix

[rocky solar]

Wait u guys having the same issue as well?

[timber kayak]

Yes

Not everyone though

[rocky solar]

So u can log in but it gives u a beginer tutorial and choice to name a character?

[timber kayak]

Exactly

[wicked jungle]

the same problem is hapening to you as well?

[rocky solar]

Please can technical support help us?

[timber kayak]

Yes, some hours ago I found out I was logged off and everything deleted

[rocky solar]

I dont think they will help us from here they want us to contact them through game support

[wicked jungle]

don't bother the customer support in the game is horrible

[rocky solar]

It is

[wicked jungle]

I'm just saying this through my experience i had with them, it doesn't hurt to try it ur self

[wicked jungle]

thats the same problem I have rn btw, but this is with me using google

[rocky solar]

did u start having this problem tofday?

[wicked jungle]

no this problem happned with me on wendsday which was 3 days ago

[whole ravine]

Even after a while, will this error remain?((

[rocky solar]

and nothing has changed since then?

[wicked jungle]

yep nothing

[rocky solar]

yikes bruh

[whole ravine]

My friends went to the server calmly, I just the other day wanted to go to them, but a similar error came out. Eh...

[timber kayak]

I tried making a character with the same names I was using and they were available...😟

[wicked jungle]

and the thing is can't get my main back anymore like for some reason its not connected to my main, so obviously some hack must had happned

english lol I meant to say the thing is I can't get my main back anymore because for some reason its not connected to my main gmail anymore

[wary shuttle]

wait, do u wanna create a new character on server or u already have one but got this error?

[wicked jungle]

a new account shouldn't been made

[whole ravine]

I wanted to create a character

[wary shuttle]

this is the limit for creating a character on this server. That is, no one can create a character until the limit is increased or someone deletes their character, probably

[whole ravine]

And when will they be able to increase the limit? Does it take a long time to wait?

[turbid coyote]

Report them via the in-game feature, thanks

[vale pier]

Hi! If this was stated somewhere, I'm terribly sorry haha. I made a character on an Asia server (Venus) by accident when I meant to put it in a North American one... is there any way I can simply transfer it, or do I have to create a new one?

[keen trellis]

You have to create a new one but if you took your time to create a "Model" yourself you can save those settings and import them on the new Server (your level and everything won't be on the other server).

[vale pier]

I see. Thank you so much for the advice! Luckily I haven't advance too far haha

[wary shuttle]

they already increased the limit in August, so I don't know..

and which server do you want to get on?

[whole ravine]

Eden..

[keen trellis]

https://tenor.com/view/phew-relieved-sigh-gif-6021378

[bitter kite]

Exit the Game and Exit the Launcher, then relaunch again.

Do Exit, if you just close it it will just minimized the launcher

[rough parcel]

Hello guys, has the problem about your acc just disappeared happend before? Like u are able to login but cant find your progress

[keen trellis]

Allot of people having the same issue, please contact the Customer Service via email.

[rough parcel]

Thx

[valid apex]

This is getting scary. Everyone should have a copy of their UID so if our accounts/characters go missing, we have references. This problem SHOULDN’T be happening in the first place. I’m a whale and I’m scared that this might happen to me, too.

[wicked jungle]

well thats why i have screenshots unforntually i lost my account tho

yet its still in game some how

[valid apex]

That’s what I’m saying. Not everyone has a copy of their UID. My friend lost her character, fortunately I have her UID since she’s our Crew Leader.

[keen trellis]

Just bind your account to all possible options, i don't recommend Facebook bind.
Have a strong password and you don't need to worry.
people just start playing the game on there phone and don't bind it, and loose there Character this way.

[valid apex]

But the thing is, my friend did bind it to diff accounts yet it still happened.

[keen trellis]

Did you friend try to login on a different device?
or requested a "Forgot Password".

[valid apex]

Yes. She tried it on PC as well and it led her straight to tutorial.

[keen trellis]

I actually have no idea what is going on with ToF, i've seen this issue more then 20 times today. Always feel bad for them, because all you can recommend them is "contact the CS" and then they come back and send pictures with automated messages.

https://cdn.discordapp.com/emojis/565350201124978709.webp?size=48&quality=lossless

[valid apex]

Exactly. For a big company and big-titled game, this is the least thing that should be happening.

[wicked jungle]

Wait the cs messages are automated bruh so cs is just bots and not actual people?

[keen trellis]

No what i mean by that is, that all of them get the same message. But different.
Did you try that or that, did you change your password or did you bind your account? and so on.

[wicked jungle]

oh

[keen trellis]

Casual Answers, that's what i mean

[shut slate]

Has anyone figured out a way to stop making these mobile control sticks appearing on PC? They've started showing up more and more, and now they're even showing up on the title screen

[wicked jungle]

welp knowing that this game isn't going to last for long, especially knowing more and more people are losing their accounts. The devs need to do something

[keen trellis]

Do you maybe have a controller connected to your PC?

[shut slate]

No. I have controllers paired through bluetooth but not connected. That's the only thing I can think of in regards to controllers

[keen trellis]

Maybe turn off bluetooth and check if that still appears?

[shut slate]

That disables my headphones...

additionally, it's random when they appear. I've noticed it happens more often than not when loading out of an instance though.
When these controls are on screen I can't click to open menus, need to use shortcuts (like alt+1). These sticks can also be interacted with to control my character and camera.
TPing somewhere often get rid of the issue, still annoying.

[keen trellis]

if i find a solution i will tag you.

[shut slate]

👍

[frail stirrup]

I'm a whale and this happened to me. I was able to get on the mobile app but that's painful to play on

[keen trellis]

easy fix for that is just request a new password, then you will be able to login on PC again, but before you do anything of that make sure you have your account bind to any other option that your current have.

[frail stirrup]

I don't have an issue logging in at all just being able to access my character after server select

[keen trellis]

I mean if you can't see your "Character" on PC, then just request a new password, this fixed the issue for some people.

[frail stirrup]

Request a new password for google play? Or tower of fantasy account?

[keen trellis]

ToF account

[frail stirrup]

And CS gives those out? I've done the manual change password but not through support

[rich crow]

damn i tried this wish it fixed for me hahaha.

[keen trellis]

People relay too much on the ToF account, and forget that other login options can save someone allot

[rocky solar]

Guys do u think they will fix the log in issue?

[keen trellis]

no way?? you can login again?? I am so happy for u

[wicked jungle]

sadly it didn't for me

[rich crow]

no it didn't. it still directs me to tutorial but hey doesn't hurt to try any tips.

[rocky solar]

Can we somehow raise this issue to the deva

[keen trellis]

No, they don't give any Passwords out. You just press on "Forgot Password" you will get an email and then from there u can make a new password.

[rich crow]

something did try but they just say its like violating some data prevention act just hopefully all the reports we are doing it makes em aware

[frail stirrup]

Okay, I've already done that twice and no change

[wicked jungle]

the devs wont care unless the problem is a bigger one

[keen trellis]

https://tenor.com/view/baby-cry-crying-baby-crying-cute-gif-11860264

[rocky solar]

I mean its a huge problem

[rich crow]

ya sadly it looks its only a handful of us for now....

[wicked jungle]

true its been going on since August but by now they should've done something

[rich crow]

indeed it is.

[frail stirrup]

Guess I'll go back to whaling in genshin until I can get my account back

[keen trellis]

On Mobile you said it's working?

[rocky solar]

I spent so much money on that damn game they better fix it

[frail stirrup]

Its working on mobile but the same account doesn't work on PC.

I can't stand mobile

[wicked jungle]

I just want my account back bruh I don't understand how its been unlinked (ik I said this a bunch of times but I'm really angry thinking about this)

[keen trellis]

Do you have other options bind to your account?
because if not, try to bind Apple, google or Twitter, and try logging in with them?

[wicked jungle]

you do remember some one tried doing that before and it didn't work?

[frail stirrup]

I've bound the account to Twitter but that still just goes to new account

[keen trellis]

https://tenor.com/view/rip-juice-cry-cat-kitten-tears-gif-15751834

[wicked jungle]

thats me rn

[frail stirrup]

Rip c6 nemesis

[wicked jungle]

rip my ssrs

[keen trellis]

RIP all the people having this issue

[wicked jungle]

https://tenor.com/view/brad-and-lex-spittin-facts-spitting-facts-facts-true-gif-22933010

[frail stirrup]

I always knew gacha games were bad on the wallet but at least the others playable and don't lock ppl out

[wicked jungle]

fr

[frail stirrup]

Im scared after seeing people having this issue for more than a couple days

I don't think servers are down

[vague fern]

Hey guys are the servers down?

[wicked jungle]

ask @keen trellis

[waxen lynx]

No my server up

[vague fern]

i keep getting Server Error. ID:5/11002

[keen trellis]

I am btw no moderator, i do all of this in my free time to help people, started to help people 6days ago i think. Seeing some people here without being respond to, made me sad so i started to help 😄

[wicked jungle]

ik I just mentioned u since u help people a lot (which the mods should be doing tbh imo)

[rocky solar]

Help us :(((

[keen trellis]

They busy with other stuff, the technical help category isn't the only category with issues haha

[frail stirrup]

I'll admit you are more helpful than the CS I had in the email chain they gave up on

[still moon]

anyone know why launcher.exe for tof sometimes just run randomly in the background? it used up like 30% of my CPU when im not even playing nor is the launcher open

[keen trellis]

Do you have the same issue as Luigi? Logging in, selecting your server and your character isn't there?

[rocky solar]

I log in with apple (on mobile)

[keen trellis]

Disable it on Task-Manager

"Auto-Start"

[rocky solar]

But this time when i tried to it wanted me to create a new account as if the other one doesnt exist

[still moon]

i already did, just wanna know if there is a way to permanently do that

[wicked jungle]

lol true

[keen trellis]

just click on "deactivate"?
it shouldn't automatically turn on again

[still moon]

okok, ty

[keen trellis]

Did you only try on mobile, is there any possible way that you have a PC where you can just test to see if your Character appears there?
What Options did you already to do?
Are you 100% sure you've selected the server you have played on?

[keen trellis]

Anytime! 🙂

[keen trellis]

Trust me if so many people write here encountering problems, i don't wanna know how many ingame Tickets and emails they get each day, or each hour.

[rocky solar]

I never played it on pc and i dont have access to play on a pc (unless i can somehow download it on mac laptop)

[radiant edge]

@neat temple -- I get the feeling that by talking of lag here, we're talking of system performance as a whole. One thing that I note in your Task Manager screenshot, is that the system is 84% memory filled (potentially more due to Windows' memory-compression), whereas the game process is consuming under 1.5GB.

Will DM you to ask more details on your hardware. Gut feeling at a glance from the description and what has been seen, is that you're simply out of memory and that swap thrashing is taking place, causing the perceived stutter.

@mystic geyser -- Currently no official or unofficial Linux support. Due to the anti-cheat, it won't be possible to run the game under Wine / Proton at this time either.

@jovial canopy -- Description sounds like it's connection oriented {a routing issue}, especially if it wasn't always this way, and if there's no general connectivity problems with other applications / games. You could try playing the game through tethered cellular data, just for an assurance that the game is stable on some Internet Connection.

Far as what to do: Best bet would be contacting both your ISP and Tower of Fantasy's support, to have connectivity looked in to from both ends.

@surreal wyvern -- Most likely you're playing on an Intel Integrated Graphics solution. Some people have said that different resolutions worked properly for them, if not -- it's unfortunately a known issue with Intel's Graphics Drivers (both on their discrete GPU line, and integrated, including the most recent drivers available).

If your processor is still under support, then there's the potential that future driver updates will fix the defects. You could contact Intel's Driver Team and report the issue, with hopes to increase the odds of it being seen as a priority for them.

[wicked jungle]

wow that was typed so fast lol I wish i can do that

[radiant edge]

@rich crow -- Over a 5 minute period it seems that you mentioned account sign-ins from another location, followed by losing access to your character. Later it was stated that you attempted a password change, and immediately after this wound up at the character creation once more.

Already contacted support, did everything correct here. Just for the sake of clarity of the "timeframe", it was only after your password change that you lost character access, correct?

@fallen plank -- Under the Nvidia Control Panel, select the "3D Settings" drop-down-menu from the top of the dialog, and uncheck the "Show PhysX Visual Indicator" checkbox.

@hasty tide -- Check under "%USERPROFILE%\AppData\Local\Hotta\Saved\Crashes" -- and see if there's subfolders in this location.

If there are, and if you can archive (e.g, winrar, winzip, 7zip) the crash dump folders and send them my way (via DM's), will take a look and see if we can figure out why the client is crashing.

@shut slate -- Will DM you to collect more info on what type of hardware you're running, far as the visual controllers showing up on PC.

[radiant edge]

Oh no, I was going through the last day of messages and pre-typing replies to clump them together.

[rocky solar]

Oo will i get my issue answered too

[wicked jungle]

oh

[rocky solar]

Plz resolve the log in issues we are having @radiant edge

[wicked jungle]

I don't think she can this is more of the game's fault though

[radiant edge]

Sadly don't have a solution, we do read through everything and look for correlations though. Most likely this will be something that support has to handle account by account, investigate it from the server side of what exactly happened.

[rocky solar]

When will that process start happening?

[radiant edge]

Also don't have an answer on that, though getting a ticket in and letting the team know of effected accounts is the first step. -- Which it sounds like most of you have already correctly done.

[wicked jungle]

support sadly didn't do anything for me when they contacted me, also their message was not related to my issue at all even after I explained to them with tons of detail

[acoustic briar]

can someone help me, this keeps popping up, i disconnected from the game awhile ago because of power outage, now i cant play because of this

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[wicked jungle]

I even said to them what i did after I told them about the bug

[latent haven]

I’d love if I could just load into the game, constantly being kicked back to the login screen after hanging on 90/99% on my PC is so annoying. Works without issue on my mobile phone

[acoustic briar]

thanks! i got it working now

[keen trellis]

Your welcome! glad it worked, have fun playing again!

[keen trellis]

Did you already consider to restart your PC?

[latent haven]

This happens multiple times daily to me, my PC is regularly restarted

[rocky solar]

I guess we hope and wait

[latent haven]

Yeah 😔

[keen trellis]

I can recommend those options:

1: Visit the official Website, and redownload the Launcher.

2: Open your Task-Manager, close the launcher there end-task.
After you did that, you type "Tower of Fantasy" in your windows Search-bar and run the launcher as Administrator

[latent haven]

That doesn’t help either, same deal, stuck on 90% kicked back to login

[cursive storm]

can anyone help me with the login status exemption exiting the game bug

the server I'm joining is in the green

its been like that for two days

[keen trellis]

PC or mobile?

[cursive storm]

pc

[keen trellis]

And you started the game as Administrator?

[latent haven]

Yup

[cursive storm]

yea

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[cursive storm]

okay ill give it a try ty

[rich crow]

Bullseye that's correct. This like this sounds good ass news right here. Got someone's attention. I'm excited but i need to not keep my hopes up i guess lol.

[wicked jungle]

same here she understands my situation as well

[keen trellis]

try to re-install the launcher

[latent haven]

Literally just did that ^^

[keen trellis]

i tagged the wrong person before haha
hope the reinstall will work!

[hollow path]

anyway to fix this?

[keen trellis]

Do you mean because there are no numbers?
press F1 or F2

[hollow path]

oh thx didnt know i had even pressed it

[keen trellis]

No worries! 🙂

[frosty current]

Hey guys, is there a reason I get kicked to login while trying to play warmhole on steamdeck (windows). It gets stuck at 99 then kicks.

[charred star]

if i get the login status exception wut do i do

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

[charred star]

👍 one of them worked thanks

[keen trellis]

Try to close the game, then open Task-Manager and close the launcher with it,
Then run the game as Administrator, don't use Auto-Login, manually type your email and password.
Hope this helps.

if this doesn't help, try to re-download the launcher from the official website.

[frosty current]

Will try, thank you

[keen trellis]

Glad it worked.

[fallow nacelle]

Anyone know why on iPhone the game keeps crashing? Everytime i open the game it is fine until about 5 minutes in

[keen trellis]

Is your phone maybe getting to hot?

Did you already consider to reinstall the game?

[fallow nacelle]

Sometimes it gets hot, but usually games can run a bit longer (i only have this problem on genshin and tof), i havent reinstalled the game since pre downloading it

[keen trellis]

Are you charging your phone while playing?

[fallow nacelle]

I’ve played while charging my phone and not charging my phone and the problem persists with both. Maybe its the model of my phone?

[keen trellis]

What phone do you have?

[fallow nacelle]

Iphone XR

[latent chasm]

Thats probably it my Xr heats up after a while even on azurlane

[keen trellis]

^ so maybe its a chip issue, the phone can't handle certain frames and closes to avoid any freezes?

[harsh nova]

Anyone knows how to fix this error? Tried basic router troubleshooting and restarting pc atleast 3x

[ebon stag]

A

[heady moss]

Anyone getting Login status Exception on PC?

[hallow scroll]

yes

[shadow horizon]

I'm not, but I can't connect to the server.

[heady moss]

I cant find a server status page 😛

[hallow scroll]

anyone know how to fix this message?

[heavy summit]

I JUST GOT THIS??? I NEVER MADE ANY REQUEST TO DELETE MY ACC??

is this a real email or did someone somwhow get my email and troll me-? and, if it is, how do i withdraw the request??

[shadow horizon]

I'm stuck at 90% and after a while it just goes back to the server page. I can't create a ticket because I can't even see my UID. I can't access my UID because I can't access the server/character. I followed everything I was told to do in order to fix this problem, but nothing has worked. Is this happening to other people? Anyone know what's up? I missed the fireworks show in game because of this and I'm kinda sad. 😂

Edit: I must add, this happened to me before. I fixed it by joining another lobby, ending the task in task manager, and going back to my normal server. I tried this again and it didn't work, same with even more things I've tried.

[heady moss]

@hallow scroll im with ya

[keen trellis]

@heady moss try this
try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[hallow scroll]

just ran a repair and............. still broken

[heady moss]

same i did that as well

gonna reboot pc brb

[hallow scroll]

ok so logging out of the launcher actually worked cheers @keen trellis

[azure rain]

I'm getting Login failed ID:1001 in the launcher any solutions?

[keen trellis]

Anytime, glad it worked! Have fun again!

[keen trellis]

Reinstall the launcher from the website, and it should work! 🙂

[harsh nova]

How about network error 4/7? I have a super fine internet connection

[keen trellis]

Do what they say send them a message that you didn't withdraw any request.

[azure rain]

oh nvm I think my token/session was expired I didn't noticed it prompted a social login again

[proper plover]

Need help pls :c I updated MIUI in my Xiaomi and I can't open the game anymore

[keen trellis]

Mobile or PC?

[keen trellis]

reinstall the game

[harsh nova]

PC also tried reinstalling the launcher from the official website

[keen trellis]

I don't think its a launcher issue, are you running any VPN's or Antiviruses in the back?

[proper plover]

Auch):

[harsh nova]

i turned off anything including firewall

[clever crescent]

Problem : When I try to login to my character, it tells me 'abnormal parameter in request (3101).' I closed and restarted the app with no change. I also checked App Store for an update but there was none.

–Additional Info–
Game version : App: 1.0.1.56249 Res: 1.0.8.258413
Device model and OS version : iPhone 12 Pro Max & iOS 15.6.1
Server : Lunalite
Time : (Central Time Zone, USA) 9/10/2022 at 7:21 PM-ongoing

This seems to be the only other case of it listed in this server 😔

[heavy summit]

It says i can do i by logging in, how?

[keen trellis]

You send them a message via "Customer Support" and you will tell them that you didn't request to delete your account, and that you got an email saying that.

[keen trellis]

I will look into that, will @ both of you when i found something.

[shadow horizon]

You've been very helpful to everyone, thank you.

[gilded saffron]

Anyone have any idea as to why my game will flicker sometimes on pc?

[keen trellis]

@clever crescent seems like the current server you're trying to join is currently overloaded, just give it a few minutes and try to join the server again.

[clever crescent]

It's been giving the error for almost 3h now tho
(But also thank you for looking into it!!)

[heavy summit]

im getting an auto response saying if i lose my account to change my password.

[keen trellis]

sounds like a Graphics-card issue, what does your Task-Manager say when you play the game? CPU, GPU Usage?

[heavy summit]

thats not the issue, i made no request to delete my account, i have spent MONEY on this account, i do NOT want to loose it

[drifting ember]

Does anybody here experiencing disconnected from the server when using mobile data?

[heady moss]

reboot pc fixed it all for me

[keen trellis]

Email them, and tell them you getting an auto response, to an serious issue. You haven't requested any "Account deletion".

[heavy summit]

whats the customer support email

[hasty tide]

well we now know why tower on pc behaves the way it does

[keen trellis]

[e-mail]

[clever crescent]

Thx. Also tagging @heavy summit to be sure it sees

[keen trellis]

why's that i remember you listed allot of stuff here a few days ago

[drifting ember]

I got the same issue. Have u fix your issue yet?

[shadow horizon]

What is this? Lol like I know China so yeah, but...

[heavy summit]

Aaaa ty ty (also tysm for using the pronouns aaaaaa)

[keen trellis]

So you think the Launcher/game sends out trojaner? no chance

[heady swallow]

is there a way to lower the resolution below 1080x720?

[shadow horizon]

Honestly, I've had no problems with the launcher. Though if you could send me some proof of it in DMs I'd love it. I don't want it on my PC if it's bad for it. lol

[keen trellis]

@hasty tide i even run Kaspersky just for you rn and see if anything pops up 😄

[hasty tide]

the guy that just sent me that a few hours ago is a computer systems security analyst he studies this stuff for a living

[shadow horizon]

I will look into it, though I find it kinda hard to believe. (If you said it had spyware I would almost instantly believe you. LOL)

[delicate badger]

Turn off Game Turbo

[keen trellis]

Found nothing 0, maybe its just coincidence? @hasty tide

[hasty tide]

and im not surprised that he found this either considering what our systems division found with Genshin and with tower before I installed that i never had 6 copies of edge running in the background the only time that ever ran whas when i used it but I didn’t use it I actually had edge deleted off my pc it came back when I installed tower and there was always 6 copies of it running after i ran tower but they where not running before i ran tower

[keen trellis]

What happens if you close the edge tabs? in Task-Manager

[hasty tide]

it goes away but when 6 copies are running the browser doesn’t have any windows open in task bar and when i force closed them in task management nothing changed on the pc and it didn’t show back up unless i ran tower again

i even went as far as making sure that i nuked edge off the pc since I don’t even use it

yes its a windows program like defender and anti malware services and Cortana all of those supposed cant be removed I removed them

because I don’t use them i have a paid antivirus and anti malware

[delicate badger]

I've been trying with my own PC (Windows 10)
There is no background running Microsoft Edge or Internet Explorer up until now

[keen trellis]

same

[hasty tide]

but yeah when a program that I physically deleted off the computer suddenly showed up with 6 running copy and no open tabs that set off a warning to me

[delicate badger]

See? no msedge.exe
Basically it probably that some problem occur in your PC with mismatch driver

And also if you aware, I'm using Microsoft Edge as my Default Browser here
With OS : Windows 10

[hasty tide]

this was edge.exe and it had the browser logo by it

[delicate badger]

edge.exe right?
I got nothing here

PS: Still running TOF up until now even at screenshot

[hasty tide]

and I don’t have edge I deleted it when I built the pc i use chrome and brave

why so many copies of discord mine has that to

[delicate badger]

I don't want to use Chrome and others since they are suck
We have Edge already and it's working fine
(Also you can't uninstall edge)

[hasty tide]

chrome does suck thats why I mostly use brave now

[delicate badger]

Also this is the real Microsoft Edge program name, fyi

msedge.exe not edge.exe

[hasty tide]

i know you can’t uninstall it the normal way you have to use the command line and do it via the getappx commands etc

[delicate badger]

Seems that the problem occurred when you uninstall default apps from Microsoft...
Basically users fault here
Try to contact Microsoft then.....

Deleting default apps is not advisable if Official Staff from Microsoft Windows OS is not allowing you for it.
If you still confused, try to ask them the reasons.... rather than modifying your OS, it's such huge in pain if OS is misbehaviour in that way

[hasty tide]

https://www.softwaretestinghelp.com/how-to-uninstall-microsoft-edge/

[delicate badger]

That's not Official Microsoft Statement, right?
That's the point

Basically, You're modifying your own OS by yourself with your consent and not knowing by Microsoft

[hasty tide]

Microsoft says you can’t remove it because it’s necessarily for windows to run

which its not because i not only deleted that so called windows critical program but a few others as well

and windows is running just fine without them

[delicate badger]

This is how it is.......

"against removing Microsoft Edge"
This is the main point...

If you still not believe, just complain to Microsoft

[visual ginkgo]

Whats up with this?

[hasty tide]

yeah those problems are that windows cant launch its built in browser when you click on a internal link which is fine by me but once i got rid of it for the 20th time I noticed it only shows back up if i launch tower on pc

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[versed epoch]

PvP is totally broken! even my gadgets r underleveled!

[delicate badger]

Basically also the main point...
The real Microsoft Edge program is msedge.exe
edge.exe is not Microsoft Edge.

And it's caused by Microsoft Edge force removal that you do while against Microsoft Privacy Policy and Terms of Services

Just run the windows as it is first.
No Modifications

[gilded saffron]

No it doesnt and id hope it wouldnt u less theres a slight compatibility issue with amd cards

[radiant edge]

It's a fairly serious allegation to claim that malware was distributed 'via the game'. Has your friend involved here had any conversation with Level Infinite, Hotta, or the game's support?

Cannot say that I've personally seen similar.

[keen trellis]

https://tenor.com/view/this-up-gif-8606566

[keen trellis]

That's why i asked, could you tell me how % your GPU and CPU have when you play Tower of Fantasy

[west thicket]

reinstalled the game, still kicked to the start of the game

[keen trellis]

Okay, do you by any chance know your UID? Contact the Costumer Support via Email, maybe they can help you with that issue.

[gilded saffron]

Probably 75% max on gpu and thats when fighting in the area with lucia and all her little minions and spamming a bunch of attacks with flash effects to see how high i could push it. The cpu is lucky to make it to 40%. Atm its running fine but in a but of time itll start again for a bit until it stops

[hasty tide]

i told him to take it up with them thers a chance that his copy he downloaded from somewhere ill ask him if he got it from the actual game website or a third party site

[keen trellis]

See that's all i needed, so nothing wrong with your GPU, and CPU. I just wanted to know if any of those are causing it.

Does this only happen in Tower of Fantasy with the flickering?

[gilded saffron]

Yeah it does its not full flicker to black screens its more the colours start darkening a bunch but it flickers between normal and darkened quickly

[delicate badger]

if you claim like that, I can say that I'm from IT Analyse and Development division for works as well (Although I hate to mention this world wide)
If you claim that TOF is distributing Malware, have you check it into Level Infinite, Hotta, and TOF company directly?

If you haven't, it's quite serous crime that's related with "false accusation" and will get punished accordingly, even available as International Law and Agreement, you knew?

[keen trellis]

Are you using a AMD or Intel CPU?

[hasty tide]

but theres a chance his download was injected somehow that happens sometimes on download from the legitimate sites sometimes a hacker will intercept your download and spike it i had that happen on a graphic driver I downloaded directly from nvidias website by going to the address listed on the manual the download had been spiked

[gilded saffron]

Its an intel 10850k and the gpu is a amd 6800xt

[hasty tide]

let me ask him where he got this copy of the game

[delicate badger]

What will you do if you got trapped inside "False Accusation" law?
It's quite serious punishment indeed

[keen trellis]

great, you know about the NVIDIA Control panel right?
did you ever change anything there?

[hasty tide]

depends on how false the information is he sent me that message today now im asking him exactly where he got his copy of the game

[gilded saffron]

Back when i had a nvidia gpu yeah but i have done a full rebuild and new installation of new m.2 drives of my system since then

[radiant edge]

Is it possible for you to record the flicker with a camera for us to see? Since it's not a full black image, I'm a bit perplexed by the description of the colors getting darker and brighter.

• It almost sounds like brightness variation of the display from adaptive sync / refresh rate changes.

[hasty tide]

i also requested that he get screenshots video and other evidence of this and send it to me

and if he has the system logs from his investigation that would be even better

[delicate badger]

This is the list of problem

Firstly that Microsoft Feature Removal although it's against their TOS is okay, which is quite serious problem.
(Even Microsoft Official Statement against those method, you have claim that it's okay, it's same that you're saying if breaking jail is okay)

Secondly that announce claiming if TOF is distributing Malware, but haven't ask directly into them which is serious problem of breaking laws as well.

Those two statement already bad things and could be lead to be sued

[keen trellis]

What i think, is maybe it's a GPU scaling issue? the game tries to scale it down but the gpu tries to scale it up and each time this happens it flickers?

[delicate badger]

and also IF I'm one of them, I could sue you directly

Well that's only "IF"

[radiant edge]

I play on fairly similar hardware and haven't seen such. It's not an AMD specific issue, whatever it is. It's hard to say from the description though.

Would personally start by disabling Freesync (if it's active), and see if the flicker halts.

[keen trellis]

lets hope it isn't anything serious because all of us know how painful it is ^^

[delicate badger]

is it possible if that's related to GPU dying or low lifetime?
Since I have seen some issue that's related to it.
Also probably it could be GPU Driver Mismatch and GPU Overclocking problem

[hasty tide]

well microsoft doesn’t own my pc i do I bought the parts and built it therefore i have every right to decide whats on my pc second according to my lawyers a tos is not legally binding as your legally recognized signature is not anywhere on a document and also no documents have been signed by a witness or notary and finalized by a judge or court clerk yes the lawyers i have on hand at 19k a year retainer told me this

[radiant edge]

On the "libel" issues and legality, let's keep any claims of this to their appropriate channels. If there's a strong belief held by this friend of their claims, then by all means they should collect as much data as they can ... yet that information should all be forwarded to the companies involved here first and foremost.

[radiant edge]

Honestly, the brightness variance of colors is the main thing that has me perplexed. Usually it'd be a full blanking of the display / signal loss. Will reserve judgement until hopefully they manage to capture what it is they're seeing on camera.

[hasty tide]

thats why i told him to pack his evidence and share it i gave him 48 hours to get that to me and also get ahold of the people involved hotta/level infinite/tencent and give them this evidence if he fails to produce it im going to be screaming bs on him

[delicate badger]

if that's happened, then why did you decided to agree to follow the Microsoft TOS, as well as TOF TOS before using it and now ratting to break their TOS?
If you don't want to follow their TOS, simply uninstall and use the other things that is not breaking their TOS?
Also why did you even brave to do "False Accusation" where in US Law, 18 U.S. Code § 287, it could lead you to be sued perfectly?

[radiant edge]

Although legal topics are fun, let's take the chat back in the direction of technical issues here-

[gilded saffron]

@radiant edge @keen trellis Ive disabled freesync completely as i noticed yous talking about it. I will try to capture it when i can as atm its been running fine but if it does ill film it and then send it

[radiant edge]

Ah, happens even with Freesync disabled? Sure, will be very interested to see what you're witnessing here in that case. If it can't be captured, perhaps you can come up with another way to describe it for a word based visualization.

[hasty tide]

Not in the us and also im not the one making the accusations my friend is and I simply forwarded it and if he doesn’t cough up this evidence he says he has he’s getting called full of crap in a very public fashion

[gilded saffron]

No sorry it hasnt happened yet with it disabled but it had stopped before i disabled it so ill have to play a bit and see if it happens again. So ill have to keep you updated.

Doesnt seem like they're gunna listen about the legal topic haha

[keen trellis]

https://tenor.com/view/honkai-honkaiipmact3rd-honkaiimpact-gif-25643515

[radiant edge]

Far as brightness goes --- refresh rate is actually tied directly to perceived brightness of pixels. Liquid crystal (all forms of it), fades to white between refreshes. The lower the framerate {if tied to refresh}, the brighter a screen will seem to be.

In otherwords, the more 'stutter' that you have in a game, or abrupt changes in framerate -- the more noticeable this tends to be.

[delicate badger]

LOL thanks for remind me first hand

[radiant edge]

Actually a problem on the GSync side as well, though it doesn't bother some people. There's another "effect" that you might be seeing here called "variable inverse ghosting" [some people describe it as a 'shadow' moving over the image], which is caused by a display dialing down and up the voltage to compensate for variances in response time based on refresh.

e.g, as refresh drops, raising voltage, and as refresh increases, decreasing voltage -- to maintain a constant pixel response time.

[vapid tangle]

anyone know how to get rid of this persistent notification? there is nothing to claim. repairing game file didnt fix it

[hasty tide]

what refreshing rate 60. 90 120 144 240hz?

[gilded saffron]

Well guess ill have to wait and see its not game breaking or anything just a little annoying at times so ill wait see if it happens now its disabled or not and will let you know. Took me a minute my brain did what that post tropic made for a moment 🤣

[swift vine]

Anytime I try to download the game this happens 😭

[keen trellis]

understandable, too much reading, too much trying to solve ends up making you tired.

[hasty tide]

what refreshing rate are you running i know i have 1 nvidia quadro gv100 that has a weird screen flicker when it’s running at its max refresh of 240hz the screen flickers and the intensity of the image varies all over the screen and this is a 4k 240hz monitor

[keen trellis]

This is PC right?

[swift vine]

Yup 😭

[keen trellis]

No VPN's running?

[swift vine]

I dont think so cuz I dont install vpns

[keen trellis]

okay, just making sure.

could you just try to restart your router?

[swift vine]

I mean I do that everytime and its 12 am in the morning

[thick scroll]

Um im getting this "Login Status Exception" pop up

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[uncut tiger]

yesterday my characters owned disappeared from server selection menu on mobile but it came back. i was able to get online.

[thick scroll]

Thanks

[swift vine]

wait Can I get a direct download link for the game?

[hasty tide]

go to the website

[topaz marsh]

Anyone having bug Huma shield failed to change to axe form on iOS?

[swift vine]

Nvm then

[rough parcel]

that is good new indeed. What is your login method if i may ask? The method i use is google store.

[uncut tiger]

tof

[hasty tide]

I would post a copy of the installer i have but we are not allowed to share game files for obvious security reasons

[keen trellis]

Did you already try to restart your PC? Sometimes it just helps.

[iron osprey]

how do you fix server error 5/11002

[keen trellis]

When does this happen?

PC or Mobile?

a picture would be helpful. 🙂

[woeful glacier]

I'm having problems with the guild system, i was in one but i wasnt able to get the rewards, tried leaving and coming back, now it's like this for days and i just cant find any guild.

dont know if it's a bug or something else tho.

[iron osprey]

it was fixed, was asking for a friend. Thanks for replying though.

[keen trellis]

wow, never had this issue. It's 100% a bug, maybe consider to post this in #1007842564726075432 aswell?

When exactly did you leave the crew because you need to wait 24h to join a new one

[keen trellis]

Awesome, and no problem!

[woeful glacier]

i've left at least 4 days ago.

[keen trellis]

What if the crew you were in just invites you?

[woeful glacier]

nothing happens

[vagrant pasture]

hey guys, so ive heard about people getting hacked in tof, and i was told to bind my custom account to a google account. I did that and it worked, but i tried doing it on mobile too but the google option to sign in isnt there. I went back onto the pc client to unbind my google account and into my apple account but somewhere in there, my account was never transferred into the apple binding, and all progress was lost. I tried to go back to the google binding account and all progress is lost there also. I tried going back to the custom account and the verification code never sends. what can i do did i just lose my account?

[woeful glacier]

it just keep with the red marking on it all the time and i cant select anything

[keen trellis]

What i would try is press "Forgot Password".
and try to change it?

[keen trellis]

Maybe try to repair the game?

[vagrant pasture]

it doesnt work is there possibly any other option i can do?

[woeful glacier]

i will try, but believe or not, i tried entering in the game on my phone, just downloaded it, and for some reason it works flawlessly there... maybe it is a file corruption problem indeed.

[keen trellis]

You could try to contact the Customer Service via email: [e-mail]
You will need to tell them exactly what you wrote up there

[vagrant pasture]

alright thanks ima try that

[keen trellis]

yeah just a bug then, repairing will probably fix that then.

[woeful glacier]

Hopefully, yes. Thanks for the time friend! I wish you a good night/day!

[keen trellis]

Appreciate it, thank you! You too!

[near mulch]

help

[exotic lava]

Hello, I encountered a problem with my account. It lost for not being connected to my gmail, and that's suspicious because I already connected it from the start of this game. And now, every time I open it, it say to create a new one. I hope you guys help me

[keen trellis]

Just logout and login again 🙂 should fix the issue.

[near mulch]

thx it worked

[wild verge]

same for me

[keen trellis]

We can't unfortunately help you here with that issue, please contact the Ingame Costumer Support or via Email : [e-mail].
same goes to you a swell @wild verge

[wild verge]

ok

[ember crystal]

if everytime you login into an account that already registered before but it ask you to register again
you got DESYNC and connection issue

[onyx mural]

what do i do with status exception?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[onyx mural]

thanks

[keen trellis]

Anytime!

[wild verge]

hey, try to change your account password and log in with (email + password on your TOF account) and relog on your launcher

That detail works for me, maybe would work for you, hope works

[keen trellis]

I think the login wasn't a problem, i think the problem was that there "Character" on the server wasn't there anymore.

[wild verge]

but he is

I'm trying to say that when I tried to log in through the google button, the game understood as if I was logging into another account.
When I reset the TOF account password and entered directly without the google button, my character was there.

[brisk vault]

hello, is there a way to check which email (or facebook) currently linked to our tof account? cause I wanted to login with other device but I just dont know which email I used.

[keen trellis]

That's good to know 👀

[exotic lava]

Yes, there's no problem with my TOF account but the character gone

[wild verge]

My english is not that good, sorry for that.

[keen trellis]

You did great, i will keep that in mind and will suggest that to people who encounter the same issue just as you had!

[keen trellis]

Could you try that Ed0 wrote up there? If changing the password fixes the issue?

[wild verge]

change the password and don't login with the google button, login directly on launcher (e-mail and password)

[keen trellis]

Yes don't use Auto-Login, type your Email and Password manually right?

[wild verge]

exactly!

[keen trellis]

https://cdn.discordapp.com/emojis/929033869536165938.gif?size=48&quality=lossless

[exotic lava]

Oh I see. I already open it and retrieve my character were should I go for manually typing the email and pass because I only use the auto-login?

[keen trellis]

You just type your email and password, don't use the Logo button to login.

[wild verge]

For some reason, TOF recognizes the auto login button as a different account than the one you are on (even if it's the same one) that's what happened to me, my brain almost exploded when I realized this.

[wild verge]

Hope this works, cy

I'm standing here for help you guys, this problem almost made me anxious

Hm, this photo could help for understand this problem, when you try to login with your google account on the button, this name is different(for me, this name don't have "TOF PLAYER") this "TOF player" sinalizes that are your TOF account who you are login in

[exotic lava]

Oh myy it works. Thank you @keen trellis and @wild verge

[wild verge]

https://tenor.com/view/anime-girl-light-blue-hair-anime-happy-anime-girl-blushing-anime-gif-18983492

[exotic lava]

it blow my mind

[wild verge]

ayyyy, that's nice, hope you guys have a good night, now I'm gonna sleep ❤️

[keen trellis]

Your Character doesn't show up?

Do those steps and try getting it back!

1. Change your Account Password

2. Login with **email and Password** in your Tower of Fantasy Account.

3. Read Number 2 again, don't click on any Google, Apple, Twitter, Facebook logos, to login.
    Make sure you're logging in Manually and don't use any Auto-fill.

[carmine chasm]

i keep getting this message and cant play

[onyx mural]

#technical-help message

[carmine chasm]

ok i will try thank you

the game is still giving the message

[keen trellis]

restart your PC, and try it again. 🙂

[hazy saddle]

assigned hotkeys turns back to default when you "force close the app" or "get disconnected"

[carmine chasm]

oh wait i ran it as administrator and it worked

[keen trellis]

Awesome! 🙂

[carmine chasm]

thank you for the help

[keen trellis]

this might help you 🙂 https://www.reddit.com/r/TowerofFantasy/comments/wmummd/keybinds_keep_being_reset/

[keen trellis]

Anytime! Have fun playing again! 🙂

[regal shell]

Why is my tower of fantasy keep crashing on pc?

[carmine chasm]

thank you i will!

[keen trellis]

Could you try to explain more? When does it crash, do you get any error message?

[regal shell]

It wont crash in loading scene, it usually crash during Pve or sometime 2v2 also in coop mode.
I didnt get any error message it just crash and come back to the launcher startup
Is it my pc problem?

[vague crag]

Help! I can't change my display resolution to any other than this. Usually I play at 1600 x 900 windowed but today I can't find it in the setting.

[keen trellis]

sorry, i was afk for a second. Thank you for explaining.
If i were you i would try and repair my game.
let me know if the problem still appears after repairing.

[keen trellis]

Did you already try to restart the game? 😄

[regal shell]

Oh its okay I will try that solution, thanks.

[hasty tide]

anyone knows how to change email??? the one i created on TOF launcher... it was an email dump so...

[keen trellis]

uff you can't as far as i know, but you can bind different accounts to your Tower of Fantasy Account, Twitter, google, Apple i can recommend.
If you really want to change the email, you could try to contact the customer support ingame, and ask them if there is a chance to change the email.

[hasty tide]

i already bind my twitter... but thanks for the help.. imma try to contact the customer support

[keen trellis]

Wish you good luck with that!

[vague crag]

The game crashed when I tried to full screen it, I'll try to launch it again

[formal inlet]

So a crewmate of mine can't log in to the game and lost his account progress. He contacted the support and they said this

'In order to recover the "lost" account, you have to remember the first login method and possibly unbind/re-bind the account. In order to regain access to your initial email account/social media, etc, please contact respective service provider, they should be able to assist you'

I'm not sure what this actually means. Did they tell him to contact the email service/social media used for the account and said that they cannot do anything?

[keen trellis]

Your Character doesn't show up?

Do those steps and try getting it back!

1. Change your Account Password

2. Login with **email and Password** in your Tower of Fantasy Account.

3. Read Number 2 again, don't click on any Google, Apple, Twitter, Facebook logos, to login.
    Make sure you're logging in Manually and don't use any Auto-fill.

[formal inlet]

Ty

[keen trellis]

Hope it works!

[pastel burrow]

servers lagging? suddenly im lagging so hard

[prisma mango]

is playing tof from an emulator better than playing through the pc client?

[prisma mango]

wifi issue

[whole sky]

@keen trellis to be honest, Suvrox was posting for me

[pastel burrow]

no, i tried others games and its going smooth, but when i just started playing the event mega arena, it started lagging so bad

[prisma mango]

server issue then

[whole sky]

When I first logged in to the game, I connected it to my playstore account. But just 2 days ago, my login disappeared, and it says no character created so far

[hazy saddle]

also can you do something about being able to grief the racing event like using Meryl's ice wall skill?

[keen trellis]

The 2vs2 Servers are really laggy sometimes! for some users, they never get a good lobby where they don't lagg. So it's server sided.

[pastel burrow]

oh, alr, thanks mate

[whole sky]

does this solve my problem?

[prisma mango]

well better try it than sleep

[keen trellis]

Good advice is, just drive of too the side 🙂 don't stand infront if you see someone with Meryl weapon out

[whole sky]

I have already tried redownloading the game, and it doesn't work in my case

[keen trellis]

yes! you can try that, and i cross my fingers that it works.

[whole sky]

okay, I will try

I just found it a bit odd since I didn't have a password

[stiff thunder]

I need an explanation

[whole sky]

when I first started the game. Like technically, it used the pre existing login details of my google playstore

[keen trellis]

Okay, i have maybe a solution for that then, you're on PC right?

[whole sky]

no, I play on phone

[keen trellis]

Okay, what i would recommend is because since i know you're only able to bind one account on Mobile and on PC you can bind all of them, i would recommend you to bind a Twitter or apple account to your current account.

And if you have any chance to use another device to login with that Account,
but you use the for example (twitter) account so login,
to see if the "Character" appears on that account?

[frail stirrup]

^, you just need the launcher to be able to bind accounts
Don't need to download the game

[keen trellis]

^ what if she doesn't have a pc?

[whole sky]

so login through a different device?

[keen trellis]

yes you use another device, and then you login with the bind account.

[whole sky]

I have a pc, just wondering how it works, especially since I initially logged in via google playstore credentials

[frail stirrup]

I had to connect my google account to twitter on phone, then use twitter on pc to connect to FB and they seem to work on mobile. Im still SOL as a PC gamer

[keen trellis]

https://www.toweroffantasy-global.com/ you just need to download the launcher and then login.

[whole sky]

OH

[frail stirrup]

Should be a similar method to initially signing in. If you used google on mobile. You use the G logo at the bottom of the launcher to sign in

Then the steps above:
Down/Up arrow
Account Center
Bind Account tab
Select bind next to your choice

[whole sky]

then click bind account? @frail stirrup

even though if no characters are showing up?

[frail stirrup]

I can use the alternate accounts for me to sign into my character on mobile. just not on PC

You could take it a step further and see if you can sign in on PC with your google account, to check for characters

[whole sky]

problem though... when I click forgot password for the google playstore account, it says 'account does not exist'

[frail stirrup]

On mobile or PC?

[whole sky]

PC

[keen trellis]

You can add a Email if i am not mistaken on the PC Launcher.
because there is a option where you can bind the official Tower of Fantasy Account.

[frail stirrup]

I didnt need to use forgot password for the initial sign in. I just signed in as is

[whole sky]

FINALLY, it worked via PC

[keen trellis]

https://cdn.discordapp.com/emojis/925119539266592798.webp?size=48&quality=lossless

[whole sky]

oh my gosh, I thought I had to start all over again, thank you!!!!!

[frail stirrup]

https://tenor.com/view/disappointed-so-gif-18681605

[keen trellis]

https://cdn.discordapp.com/emojis/1014959912675192883.gif?size=48&quality=lossless

[whole sky]

thanks @keen trellis @frail stirrup !

[keen trellis]

Glad it worked! Have fun playing again.

[fervent plume]

Hi, i'm stuck on 90% at the loading screen after selecting Eden server. The other servers can enter normally. Can anyone help me? After stuck for a few minutes the game auto returned to server selection screen.

[whole sky]

I WILLLLLLLLLLLLLLLLL

[keen trellis]

I've seen Eden Server has that issue because so many people play on the server, try it again in a few minutes.

[fervent plume]

Alright thanks ill try again later.

[keen trellis]

Good luck!

[frail stirrup]

I can't remember the solution for this. Was it close out and exit launcher then relaunch?

[woven goblet]

Does anyone know if Imake a new character on another server will my achievements and rewards be reset on that character? Or do I need to have a fresh account?

[keen trellis]

try this for any login exception errors:

1. Exit game
2. Log out in launcher
3. Close launcher with Task-Manager
4. Open the game then login again.

(If that doesn't help, run your launcher as Administrator)

[keen trellis]

Completely new, everything 0

[frail stirrup]

Got my PC working again... had to nuke everything

[woven goblet]

thank you 🙂

[keen trellis]

https://cdn.discordapp.com/emojis/1014959912675192883.gif?size=48&quality=lossless

[frail stirrup]

1. Uninstall game from launcher
2. Exit launcher
3. Delete launcher folders from install location
4. Delete folders from C:\users\username\AppData\Local
   4.a tofMiniLoader
   4.b Hotta
5. Delete folders from C:\users\username\AppData\Roaming
   5.a tof_launcher
   5.b tof_launcher.reg
6. Download new copy of installer
7. Install and sign in with account of choice

[spark notch]

New map seems nc (help its a bug)

[keen trellis]

You made me laugh, thanks.
Is this the first time happening, or did you already try to restart your game/device?

[spark notch]

Whenever im in water I go 1st pov, I don't even swim but walk on land below. I restarted game, still same result

[keen trellis]

I see mobile users have that issue. Give me a second i will see if someone found a solution for this.

[jovial canopy]

why is my fps cap at 30 while my setting is 120fps. I'm using a i5 12400f and rtx 3050. can anyone help me fix this

[spark notch]

Ic, sorry to bother you

[delicate badger]

Try to check if the game is running in Integrated or Dedicated GPU

[keen trellis]

You're no bother! All good, i have seen allot of people having this issue, this will probably fixed in the probably next update?

[jovial canopy]

how to check this

[keen trellis]

You could check your Task-Manger for example if i am not mistaken?

[delicate badger]

They can do it from In Game settings as well like this

[keen trellis]

For example if i click on it nothing pops up for me and the Launcher version is quicker in my opinion 👀

[uncut tiger]

12400f has no igpu.

[delicate badger]

Then have you check the most recent update for your GPU?

It seems that the game is not working with your GPU yet

[radiant edge]

"30", if it seems to be capped at that -- might be the lower bound for your display's GSync range. Try disabling GSync if it's enabled.

• Being that you have 120 selected, I'm going to assume you have a gaming monitor.

[deft robin]

Is it normal that the game is laggy or its my device?

[jovial canopy]

yes that;'s tru

[manic heart]

Is there any reason why Windows 11 keep kicking me out of TOF

[ashen lark]

reinstal it doesn't help

any chnce to fix?

[orchid scaffold]

where is customer support? their website one is all auto responses

[gaunt geode]

Hello, may be anybody know how solve problem with launch game?(Not launching in appdata/hotta no folders, videocard 5700xt)

[muted sonnet]

hello, i notice a problem my target switching.. i have 2 accounts, 1 of them can only switch target by clicking on Tab while the other 1 can change target using wasd and tab.. both account setting are set to this.. can anybody help me on how to use wasd target switch?

[keen trellis]

Manual will give you the ability to switch between targets with "Tab" 🙂

[muted sonnet]

i mean i want to switch target by using WASD button because i can do that in my 2nd account because im not using Tab at all to switch target.. but my main account cant do that

[delicate badger]

Run with Adminstrator

[jovial canopy]

I even re-install the game, the problem still there. 30fps capped, need help fixing this

[delicate badger]

Have you check from Task Manager while running game and idle the game?
Don't forget to check with HWMonitor as well if something goes wrong like Under Voltage

[jovial canopy]

I'm running an i5 12400f so no integrated graphics, rtx 3050 and was plying just fine yesterday. And other games are well above 120 fps.

[delicate badger]

Can you show comparison from Performance Tab?

It should be included for :

1. Idle
2. TOF Running
   So we can make comparison about what's wrong with it

[jovial canopy]

this is idle and TOF is running is above