help-old

[lavish shard]

Ah

[dusk loom]

Let me know if you see this on any other accounts now that I know how to fix it

[lavish shard]

@tidal sleet your acc should be working now

[dusk loom]

Already told them

[lavish shard]

[lavish shard]

https://7tv.app/users/619c1c046467596b1d630a0e

https://7tv.app/users/65418113670e032a40683ca7

https://7tv.app/users/653ab4e459985dc543e83f0e

[dusk loom]

first 2 fixed already

[lavish shard]

https://7tv.app/users/653a8885af0fd607b5e97898

[dusk loom]

actual mvp @lavish shard

ty

all 4 fixed

[lavish shard]

[dusk loom]

idk how it's happening, but people seem to be adding an editor with id 00000000000000

[lavish shard]

1 more
https://7tv.app/users/6168c7cbe7db9b760346b123

[dusk loom]

This one had an actual editor that got their account deleted

Anyway it's pretty easy to fix

I should make a script that goes over the entire DB and deletes any editor with 00000000000 as id

[lavish shard]

Was wondering if that's the same case
But now the deleted editors become 0s
And forgot to tell the site to not render editors with 0s as id

[dusk loom]

Nono, deleted editors don't become 0s

it's just that some people seem to manage to add 0s as an editor

and some people are unlucky and have editors who delete their accounts so they're a bit harder to find

There's 2 different cases here

both resulting in the same issue

[lavish shard]

the sidebar should check whether the editor is valid before attempting to render it

[dusk loom]

yeah

definitely

But we can also take care of this on the backend level and just delete invalid editors

[lavish shard]

welp for some cases i've saved screenshots which shows when the bugged editor is added: #help-old message
if you somehow have log for user action, can prob check what they did at that time stamp

[surreal ridge]

ok i've now been trying for 3 days, tried chrome, opera, firefox, both versions of the 7tv app, and i cant find a way to link kick, i keep getting invalid provider error, no error, or buttons don't exist, and firefox straight up refuses to even try.

is this just broken at the moment? can i get an admin to link the accounts for me some how? i know it works because i see people using it i just don't see how.

[lavish shard]

which step are you stuck on?

*on step 2, using the stable version 7tv also works

[surreal ridge]

As i said, It will not link the kick account, specifically i got the twitch one to work just fine

[lavish shard]

what's your kick username?

[surreal ridge]

OptiVR in all places.

this pops up if i try it on chrome, but nothing ever happens

[lavish shard]

dont think i've seen this issue before
Try clearing site data and cache, see if that helps

[surreal ridge]

I mean i fresh installed browsers already but sure ill nuke the cache too? can't hurt

huh, that did something cause i got a different error

Still hasn't linked the kick account tho

[lavish shard]

Did that window stayed?
If so can you open up the developer console (F12 while that window is focused) and see if there's any error

[surreal ridge]

Yes, i'll test that in a sec, just reinstalling the app

[lavish shard]

Go to Console

[surreal ridge]

found 2 errors apparently

[lavish shard]

401 should be a client side issue
Clearing cookie and site data should fix it
Not sure if your reinstalled browser kept the site data and cookies

[timid cloak]

Hey, I've subscribed straight from a kick interface. It shows name colour on kick when i first changed it but now that i want to change again it's not giving me the option to. also no colour showing on twitch.
https://gyazo.com/2eeafdce8d9455c6b24021df01df48ef

[surreal ridge]

i definitely cleared the cache, as far as im aware, is there some further step that i need to do other than the chrome options way?

that is the correct menu, right? any files i need to purge?

[lavish shard]

BammyCammyX is not linked to your kick account
You might have created a new 7tv account with your kick

[lavish shard]

As long as cookie and site data is cleared

[timid cloak]

My account is made through my google account which is both linked to twitch and kick, The badges are working on my kick and for the coloured name but now won't work for both kick or twitch.

[lavish shard]

@timid cloak what's your kick username?

[timid cloak]

Bammyy

[lavish shard]

https://7tv.app/users/652054499ab037055957d2a0
This is your kick account

You can login to that account via kick

https://media.discordapp.net/attachments/938903939649261598/1157330702937895032/323.gif?ex=65450ab5&is=653295b5&hm=98912100b76827f803b1e30e9fb3cbc805c1be14d83b44b5949e0dc2b21343ca&

[surreal ridge]

It's still making errors, but they seem different.

[lavish shard]

@dusk loom know any news about kick linking?

[timid cloak]

thank you, am i able to link my twitch account and use the addons there without paying a new subscription

[dusk loom]

i don't know anything about kick

[lavish shard]

Try asking admins to help you transfer your kick connection and subscription to your main
Nothing you can do to fix it on your end

[dusk loom]

also i'm speedrunning assigning twitchcon paints rn before bed

so i'm not gonna look into it

[timid cloak]

okaydoke, thanks.

[lavish shard]

Aite

[strong apex]

Why do I only sometimes see the 7TV emotes listed? Are there any problems at the moment?

[hot raptor]

Why are Halloween emotes still there?

[mossy cradle]

cache issue most likely

try another browser, a chatbot, a mobile app or anything else with a separate cache and check if the issue persists

[bold compass]

Tyvm! @dusk loom

[dusk loom]

There's some issues with the API at the moment, we're working to resolve them soon ™️

The current backend isn't equipped to handle the amount of traffic we get during peak hours

[dusk loom]

@lavish shard can you explain to me how people are supposed to log into a kick account that's not currently linked to a twitch account?

Cause from what I see, people get forced to make a new account with twitch?

[surreal ridge]

I was, indeed and the kick side still didn't authorize even then

[dusk loom]

There's like a help thread for kick somewhere right?

[lavish shard]

naur
there's not a lot of documentation about kick linkage beside the link guide in pinned

I linked my kick without problems when it was first introduced
But there were changes down the link and make it more buggy, causing new account creations and auth issue

[neon stream]

I'm guessing theres an issue when someone adds a user to the editors list?

I have a streamer that added me but i dont see their names when trying to add emotes

[dusk loom]

Idk how to help in your case, I don't see anything wrong with your account in our database

And idk anything about kick so I don't even really know where to look for the login issue

[umbral flume]

Weird that it's giving me normal and the halloween set simultaneously, and this happens on Edge and Chrome

[wheat umbra]

Can i get this account delinked from kick / deleted? its a duplicate account thats been bugging me since the kick implementation went live. I cant use my premium features on kick with my kick account because of it.

[dusk loom]

done

[acoustic pasture]

@dusk loom Hi

[wheat umbra]

Thank you

[dusk loom]

hi?

[neon stream]

wait about 10 mins still cant add emotes for the streamers channel

[dusk loom]

It's possible there's a bug somewhere in editors at the moment, there's been issues with it the past month or so

[dusk loom]

what's the streamer's username?

[wheat umbra]

Just got it synced with my premium account thank you so much 🥹

[acoustic pasture]

@dusk loom I've had the same issues @wheat umbra Is it possible you could relink my kick 7tv account to my main? kick account - https://7tv.app/users/6482d22990f619d9af69229f

main -
https://7tv.app/users/6182f31ef1ae15abc7ebb1a3

[dusk loom]

I haven't figured out how to merge twitch & kick accounts yet, but I'll look into it

assuming you want to keep your emote set for kick

[acoustic pasture]

I think that too but I cant use any of the premium features too

[neon stream]

Strawberrybunni

[dusk loom]

Since you've subscribed on your kick account in the past, I can't just delete it. I'll have to figure out how to properly merge them. I added this to my todo list

[neon stream]

or does it have a limit on how many channels i can edit?

[acoustic pasture]

Yeah there was an issue where I was paying for it twice when i didnt pay for it on my kick account

[dusk loom]

the streamer doesn't have an existing emote set, they need to make one first

[neon stream]

ahh ok

ty for the help

ill let them know

[maiden bison]

Hi, I have a problem with the unlisted emotes. My moderator has added bunch of new emotes, and I have noticed that the ones that are blurred and outlined in red are not shwoing on my stream. Nor in the streamelements overlay. Do you know maybe the solution? Thanks for the help (the blur unlisted emotes option in my 7tv extension is unchecked).

[dusk loom]

this sounds like a streamelements problem

[maiden bison]

Okay, i will reach out to their support, thanks!

[earnest roost]

they will not show as theyve not been approved. we instructed streamelements' team not to show them as it's a risk for creators

[maiden bison]

Ohh okay, thank you so much, I have to change my chat then. Thank you for a thousand times 🌹

[plucky stirrup]

was the twitch con 7tv paint given out?

@earnest roost

[earnest roost]

yes

[plucky stirrup]

i havent received it yet

im pretty sure my name was there

[earnest roost]

username?

[plucky stirrup]

xqc_enjoyer_420

[earnest roost]

you're not in the list

you were meant to enter your twitch username, not the one you have on 7tv btw

[plucky stirrup]

https://clips.twitch.tv/GentleGentlePlumNerfRedBlaster-x9GVP_VHwxDPIzh1 well my 7tv name was put on there

i wasnt notifed that i have to put my twitch username there

[earnest roost]

we'll probably do a recheck to include both cases later

[plucky stirrup]

is there any thing i can do to help ?

[tulip solstice]

enjoy xqc harder

[plucky stirrup]

good one

[lavish shard]

enjoy xqc's bussy

like what forsen probably doing right now

[tulip solstice]

nah xqc is rizzing up some female juicer snipers

[hybrid dew]

Hey guys, maybe someone can help me. I d like to add 7tv emotes to my channel. However, on the 7tv website, when i rightclick an emote, there is no "add to channel" button. What am i missing?

[rocky cloak]

There should be an Text with “add to “group name”

[hybrid dew]

unfortunately i dont see anything like that. wait maybe im just stupid.

okay, i had to create a group first and it was not that intuitive 😄 thanks

[rocky cloak]

[lavish shard]

I noticed something while looking into other issue #general message
A deleted emote version will change its id to 0s, which i think is something implemented recently since before the id would be unchanged upon deletion
Do you think the same case apply to delete accounts &/ editors

[surreal ridge]

Thanks for trying, could i possibly get an admin to do it manually? i'm happy to provide one time codes if needed to log it on your end.

[sullen hinge]

Do not share any one time codes, no login should be on our end.
Your issue is that your description on kick has too many characters, simple way to fix this, put you description on a notepad for the time being and remove it. then you should be able to link your account.

if your account is linked you can just put the description back.

[crimson finch]

Hello i changed my username on twitch but on 7tv its shows the previous user name

[surreal ridge]

That's a strange issue to have, but i'll happily delete the description and try again then, cheers!

[sullen hinge]

the way we sync accounts is by editing your description with a special code once the syncing process is done we delete the description, kick does not have a oauth system so we had to implement our own way to link account

[surreal ridge]

so, otp matching via edits

pretty smart honestly

[crimson finch]

Any help ?

[surreal ridge]

Bingo! thankyou good sir!

I've been smashing my head into a brick wall over this for days now lol

[lavish shard]

#help-old message

[sullen hinge]

pizza you beat me to it 😭

[sullen hinge]

[lavish shard]

it's pinned

[crimson finch]

[lavish shard]

as long as the username in the twitch connection is correct
it should work perfectly fine
fyi 7tv account =/= twitch account

[surreal ridge]

Ok, so while you're busy being a gigachad and fixing all the issues can i get one last issue sorted? It is now linked, and accepts the account exists but no form of customisation works, paints, icons etc.

I still look pretty plain in chat, I should afaik have the 1 month and the nightbloom active

[copper breach]

why cant i upload

[lavish bear]

Anyone to help ?

[lavish shard]

#help-old message

[copper breach]

LULE thx

[lavish shard]

what's your twitch account name?
and is this your account? https://7tv.app/users/6512434f714d175392397fc2

[sullen hinge]

is this on kick?

[surreal ridge]

Yep

[sullen hinge]

if its kick youll have to wait a bit since you just linked your account and make sure the extension is loaded

[surreal ridge]

ok, i'll just keep it open for an hour or two and give it time to chooch then, cheers.

[lavish bear]

Vizlyxx (but my twitch on it is ILeeMG) . Yes this is my second account I made when I lost access to my main due to 2Fa

[lavish shard]

what was the channel you are editing for?

[lavish bear]

MuTeX

[lavish shard]

renaming should not cause your editor status and emotes to be removed
do you have links to any of your previous emotes?

[burnt bay]

my 7tv dont work on kick, it doesn't replace the words with emotes. ive reinstalled the extension and i ticked all providers such as twitch, youtube and kick

[lavish shard]

#help-old message

[burnt bay]

i dont have any twitch tabs open, only kick and also just restarted my chrome still the same as before. also tried hard refresh (ctrl+f5)

also 7tv works fine on twitch

[lavish shard]

check your 7tv extension site access

[surreal ridge]

Thankyou very much for all your assistance today!
It is now all working as far as I can see, cheers!

[burnt bay]

All enabled

[lavish bear]

Links?

[old haven]

Hey, can I somehow upload whole set to my channel?
Like this Christmas set.
https://7tv.app/emote-sets/6421642b268d3cdbcb825180

[tall wing]

For some reason my emotes arnt working at all on twitch :< i havent changed anything anyone have a clue

[rocky cloak]

#help-old message

[clear dew]

Anywhere to contact someone about my subscription? Have a question about being charged twice a month...

[tardy dove]

how do i fix this shit mang

[frosty stratus]

#help-old message

[lavish shard]

dm admin kathy about subscription issues

[tardy dove]

i just saw it

[orchid slate]

does anyone know how to edit javascript

[lavish shard]

use a text editor?

[modern canopy]

@sullen hinge https://7tv.app/users/651e71c19ab0370559575848
https://7tv.app/users/651e741332b1db5b90eef128

delete pls ty

[sullen hinge]

@dusk loom

[dusky cave]

Hi when I try to login to 7TV it says that there is a internal error and wont let me log in.

[dusky cave]

I have a 7TV subscription but now I cant link my twitch to use it anymore.

[dusky cave]

This is the code I get when trying to login {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}

[granite arch]

How do I claim my subscriber role in this server?

[lavish shard]

You connect your discord account in 7tv.app
But i think the bot for assigning sub role is broken so it doesn't work now
FYI you are not missing anything not having a sub role here

[granite arch]

I know, just want the beautiful color

I've already connected my profile

[lyric nebula]

bruh i install 7tv on firefox and it not workin ong

[lavish shard]

#help-old message

[lyric nebula]

i got to the end of the flowchard and that shit still not working cuh

[lavish shard]

Can you specify what's not working?
The extension not appearing? Emotes not loading? Or something else?

[lyric nebula]

like the extension is installed and works completely normally in private windows, but on a regular window it's like it's vanilla twitch

i haven't the slightest clue as to why

i cleared the cache and errthang

[lavish shard]

Do you have any other twitch related extensions?

[lyric nebula]

nope

this all i got

[lavish shard]

@lyric nebula do you have private browsing enabled? If so disable it

[lyric nebula]

alright

it still doesn't work

[lavish shard]

dont have much clue
Make sure you are not using a fork of Firefox, make sure your browser and the extension is updated

[lyric nebula]

yeah

i've reinstalled it too so idk

thx tho

[rare spoke]

why can i see the messages of blocked users?

instead of making the mssage disappear entirely it just writes "YOU BLOCKED THIS USER" in grey text in the top right of the message, and i'f prefer to just not see the message

[mossy dirge]

How to merge 1 ver of sticker to 2 with followers?

[quartz lantern]

why cant i upload a gif

stuck at 100%

[steady crypt]

Hello. Has anyone else come across with an 7tv app using wrong account for kick?

[rocky cloak]

#help-old message

[steady crypt]

• I wonder if this is a known issue or its just me.

[rocky cloak]

#help-old message

7tv usernames do not update atm so you cant change it

Ping marc if you wanna get your acc removed

[lavish shard]

@ marcfryd

[rocky cloak]

and send your acc in, so he knows what he should delete

[lavish shard]

copy and paste the link to your 7tv profile here

[dusk loom]

done

done

[dusky cave]

What does it mean if I get an internal error when trying to sign in to 7tv via twitch?

[lavish shard]

what's your 7tv account and twitch name?

[dusky cave]

Both are haloawesome101

[lavish shard]

you unlinked your twitch to your account
that's why you are not able to login through twitch
simply right click the sign in button and login through discord
then relink your twitch account

[dusky cave]

Thank you so much man that worked. I've been struggling with this for days trying to figure it out.

[lavish shard]

FYI you cannot rename your account trying to relink your twitch connection

[dusky cave]

Good to know.

[mighty python]

Is there any way to install 7TV on firefox? Can't find anything on the official add-on store, tried downloading the .xpi and told that I can't install it as it's unverified.

[worthy arch]

you can only download it from our website https://7tv.app/

[mighty python]

ah, ok

last time i tried it took me to the chrome web store

[crude plover]

Is there a issue on 7tv recently?

Emotes dont show up in chat, nor are they visible in emote list?
(only global emotes, personal and channel emotes dont)

[mental gull]

Hi, is there any way to remove myself as an editor on someones account?

[worthy arch]

not really

link the profile ill remove it manually

[mental gull]

Thank you so much. What would you need? Their profile or mine? Sorry I was added as editor on so many and I need to clean up

CVTZMAN BigWoo_ow Zyteuu Qrexa fabulous_pshyco (these are the ones I would love to be removed from) Mine is lara_ish

[worthy arch]

done

[mental gull]

Thank you so so much. You are the best

[gilded jacinth]

7tv for me completly broken cause i did cookies refresh and didnt do shit

[steady crypt]

So is it possible to remove the 7tv account made throuhg kick?

[fresh pollen]

Yo quick question, not sure if this has been answered before

is there a way to setup a command or something of the sort to hotswap emote sets without logging into the website?

[gilded jacinth]

you mean emote swap channel points

[final wing]

"Hide Channel Leaderboard" doesn't work for me, any reason why?

[tulip solstice]

I think twitch changed how it works.

Extensions that hide stuff are basically just hacks

The extension will need to be updated to fix it

In the mean time, you can use uBlock Origin to block it

but when twitch changes is, you'll have to re-block it every time

[zinc thicket]

hi i changed my name on twitch and 7tv is connected to my old twitch name. i cant get any of my emotes or disconnect my linked accounts.

how long do you think this will take?

[mossy cradle]

try again next year
||low-key not kidding||

[zinc thicket]

[lavish shard]

Log out and log in again will update your twitch connection
But won't update your 7tv account name
As long as your twitch connection is correct, you can use 7tv on twitch perfect
7tv account =/= twitch account

[lavish shard]

https://7tv.app/users/6162616dc1ff9a17cc39580d
If this is the account you are referring to, you've unlinked your twitch and discord connect, that's why you can't login to it with twitch
You can login via kick

https://media.discordapp.net/attachments/938903939649261598/1157330702937895032/323.gif?ex=65450ab5&is=653295b5&hm=98912100b76827f803b1e30e9fb3cbc805c1be14d83b44b5949e0dc2b21343ca&

[daring quarry]

Emotes stopped showing up for me in one channel that I edit but I can still new emotes and replace the conflicting ones; they also don't show up in the chat But they show up in the other channel that I mod and everything is working there... I know that the first streamer hasn't changed anything, he doesn't even use 7TV, he just added it and left it like it is for us to edit

This is the other channel that I edit, like I said, everything works there

[lavish shard]

because you/ the streamer unassigned the emote set from their channel

click on the wrench and reassign it to their twitch channel

[daring quarry]

Oh yeah, now it works, thank you so much!

[cyan acorn]

yo chat

does 7tv have something like this

[lavish shard]

no
but ffz does

[ionic oyster]

is the FFZ/BTTV migration tool broken?

someone told me they couldn't migrate and I added some emotes to test and it doesn't work for me as well

[worthy arch]

yes

[ionic oyster]

hm alright

will this work again in near future?

[worthy arch]

most likely

[zinc thicket]

what happens to my 7tv sub? does it keep the months or do i have to sub again

[lavish shard]

your 7tv sub is bounded to your 7tv account, not your twitch account
relinking your twitch account wont reset your sub status

[old pagoda]

the site runs like shit

[zinc thicket]

it doesnt show my sub

[lavish shard]

that's an entirely different account

[zinc thicket]

i changed name thats why. so how do i get my 7tv acc when i cant sign into it again

[lavish shard]

to clarify, iPriorityy is your main account and iFQD is the dupe account?

[zinc thicket]

yes

[lavish shard]

so you might want your dupe account iFQD to be deleted (ping @marcfryd or @breadxd for account deletion)
after that, sign in to your main iPriorityy through kick as instructed before
then link back your twitch account again

[zinc thicket]

@dusk loom

[dusk loom]

why do you have a kick linked to both accounts?

and they're different kick accounts

[zinc thicket]

i only have 1 kick account

[dusk loom]

so who's varietygamer

[zinc thicket]

no clue

Flaiqs is my name for everything

[dusk loom]

I am so confused right now, what's this about an account called ipriorityy

[magic cypress]

why this pops up second after creating an emote?

what am i doing wrong

png is smaller than 1000x1000

[zinc thicket]

iPriorityy was the twitch account that i made with 7tv, then i changed name to Flaiqs

and it was fine

[dusk loom]

Ok so why is there a kick account called varietygamer linked to that 7tv account?

[zinc thicket]

i have no clue, i dont have a kick account with that name

[dusk loom]

You unlinked all your accounts from your 7tv account?

something isn't adding up here

[zinc thicket]

from my ifqd account yeah bc i thought i could sign back into my ipriorityy account

but i cant so idk

[dusk loom]

you unlink from both the accounts, the only account linked to ipriorityy rn is a kick called varietygamer

[zinc thicket]

[dusk loom]

and flaiqs kick is linked to ifqd kick account

[zinc thicket]

i honestly dont know what that kick account is

if i could show you i would

[dusk loom]

I mean you do understand the issue we're having here, right? You deleted everything that can verify that it's your account

[zinc thicket]

[dusk loom]

Do you have any of the invoices for your subscription?

don't put them in this channel

but do you have them?

[zinc thicket]

lemme see

yeah

recent one from the 15th

u want me to send it to you?

[dusk loom]

hang on lemme verify that date

[zinc thicket]

okay

[dusk loom]

nah just the date is enough

Yeah alright seems legit enough

Uh

[zinc thicket]

did u think i was lying?

[dusk loom]

Are you still logged in to the ifqd account right now?

[zinc thicket]

yeah

[dusk loom]

Ok, can you do me a favor and link your discord to that one again?

Then I'll move over the login from ifqd to ipriorityy

And you'll be able to log back in using discord and fix the account yourself

[zinc thicket]

im signed out

[dusk loom]

oof

[dusk loom]

alright hang on i'll delete ifqd then you try again

[zinc thicket]

ight no worries

sorry for the hassle. honestly thought i could just change twitch name and it was fine

[dusk loom]

it should be fine cause it's still the same user id

but you unlinked your twitch from the ipriority account

or at least someone did

might be a good idea to reset all your passwords after this

[zinc thicket]

yeah i will

[dusk loom]

alright try logging in now

[zinc thicket]

wait could editors unlink accounts?

[dusk loom]

No, they should just be able to add emotes

[zinc thicket]

oh okay

[dusk loom]

Considering there's a kick account you don't know linked to the account, i assume someone got access to one of your accounts

[zinc thicket]

hmm ok

i linked my disc

[dusk loom]

alright this is gonna take bit to move over

give me a min

[zinc thicket]

no worries take ur time

[steady crypt]

So the 7tv account that is created through kick isnt the same as the one made through twitch. I would really like to get the "kick one" removed and use my "twitch one"

[granite arch]

Are the admin the people that created 7tv in here?

[zinc thicket]

no theyre robots

[granite arch]

I had a mod from Hasans community say that 7tv was racist? Or having racist emotes is that real?

[zinc thicket]

ermm

that is not real

dont ever listen to hasans community anyways, this is the help channel. for help related things. go to #general

[granite arch]

I'm asking for help lol 🤣 about if 7tv is as messed up as people say

thanks for clearing that up

Didn't just want to believe the site was bad 😔

[dusk loom]

try logging in with discord by right clicking the login button now

[zinc thicket]

7tv is best

[dusk loom]

then link your twitch, unlink the unknown kick account & link your own

[dusk loom]

hang on try now

[zinc thicket]

refresh the page?

[dusk loom]

log out, then log in using discord

[zinc thicket]

how do i login using discord?

[dusk loom]

right click the sign in button

[zinc thicket]

oh

ohhhhhh

[dusk loom]

there's always gonna be people uploading inappropriate stuff, but mods delete them

[dusk loom]

now link your twitch to this one

and remove the unknown kick account

[zinc thicket]

ah

[dusk loom]

can i get some more info on this?

[dusk loom]

the kick account is gone now, you should be able to link your own account back now

[zinc thicket]

it stays its still there, do i just f5 the page

[dusk loom]

also, you should unlink your discord from this account & re-link it again just in case something got messed up in the transfer

[zinc thicket]

ight

[steady crypt]

Left one is straight from kick 7tv settings. Im unable to change that account to right one which has my subscription to 7tv. Discord and Twitch are linked fine. Kick only causes issues.

[zinc thicket]

cheers bread, much appreciated 🫰

[dusk loom]

I'll delete deksti_1188, then you should be able to link your kick through the 7tv site

[steady crypt]

Ok thanks.

[dusk loom]

give it a try now

[dull cairn]

i have a problem where i only have 600 emote slots on my emote sets

[dusk loom]

"only"

[dull cairn]

sorry i thought 1000 was maximum

[dusk loom]

can you link your 7tv profile?

[dull cairn]

https://7tv.app/users/64a8405d6bfbced9d8379117

[outer mauve]

Hi have a problem were i subbed while signed in with my account linked to twitch and i didn't get any of the paints or anything then i found out it had subbed to my kick account which i wasn't logged into at the time and every time i try link them it does nothing.

[dusk loom]

I'm actually not entire sure why some accounts only have 600 capacity, lemme look into that for you

[dull cairn]

ok thanks

[steady crypt]

So do i use the this one here or this one? Cause last time i used the right side one it made that new 7tv account.

[dusk loom]

idk how kick login works @sullen hinge do you have the help thing for it?

[steady crypt]

OK.

[dusk loom]

oof, this is a tricky one to fix, can you link me both accounts?

[brave nimbus]

^ i got it
https://7tv.app/users/649398e96bbed09216ba7d86
https://7tv.app/users/638bfd725cf753adb448bf3c

[outer mauve]

Twitch/main account SpencerThompson__ Kick accout spencertpsnkick_8384

[dusk loom]

you have 1000 slots now

[steady crypt]

@dusk loom Nvm. It did it as it should have done it in the first place. Everything seems to work for now.

[dull cairn]

thanks

[zinc thicket]

i was gonna say yes but you got it

[steady crypt]

Thanks for your assistance! ❤️

[dusk loom]

gimme a bit to think about how to fix this

[outer mauve]

thanks

[dusk loom]

I honestly can't think of a good way to do this myself, @sullen hinge can you cancel the sub & give 1 month credit on stripe for the main account?

Or does that not work either?

I could technically move over the subscription to your main account, but that sounds like it's bound to break something

[outer mauve]

i mean you could try don't even know how the kick account was created because it has a load of numbers at the end

[dusk loom]

I can't risk that, for all i know it creates an issue where you'll be charged more than you're supposed to

[outer mauve]

yeah ok that's fine

[dusk loom]

Idk how the billing works

[outer mauve]

i changed my kick name few days before i subbed i don't know if that interfered with it because my kick name is now SPENCERTPSN and now longer spencertpsnkick_8384

i don't know if thats the problem but its an idea

[outer mauve]

also it does say im subbed on my main account which is the most confusing part

but nothing there

[dusk loom]

yeah the kick integration is really scuffed atm because of limitations on kick's side

You're not the first person to have similar issues

[outer mauve]

oh ok

[tall wing]

Hey! I messaged about the emotes not working on my twitch channel even though they have worked for ages. I've seen your flowchart but that's as if it's not working for just me however it's not working for my chatters

I can use 7tv and they can use 7tv on other peoples streams but just not on my stream!

I checked 7tv, everything seems normal? All my emotes are there, i'm signed in, the extension is active, my sub is still running etc but for some reason they can't see/use any of my emotes

[dusk loom]

can you give me the url to your profile?

[tall wing]

Hopefully this is correct? https://7tv.app/users/61f89636b687024c38436c0f

[dusk loom]

you don't have an emote set active on your channel, click the little wrench on the emote set you want to activate, then "assign to channel" check your twitch

[tall wing]

EHhhhhh how did that happen

[dusk loom]

Probably you missclicked at some point

[tall wing]

TYSM!!

[rustic ravine]

Is there a problem on your site now? i suddenly have lost all 7tv emotes

and now they are there again

[rocky cloak]

spam F5 till they appear

[brave nimbus]

servers struggling

[rustic ravine]

still its says this channel has no emotes

[old prairie]

same to me, no emotes

[plush shore]

why some of my emotes is still unlisted after 3 days?

[rocky cloak]

queue is pretty full, but you can add them even if they are unlisted

[slate palm]

7tv needs new moderators

[plush shore]

thanks

[vocal narwhal]

2 year badge bugged from 7tv server?

[worthy arch]

Which browser

most likely it doesn’t support avifs

[vocal narwhal]

Oh ok, I see Edge is not supporting avifs yet

But he had gotten 5 discord messages from people who didn't see it, probably all edge users then

[brave nimbus]

classic microsoft

[tulip solstice]

Edge is worse than you think

Edge is just rebranded chromium

Chromium supports AVIF natively

Microsoft has to go and remove AVIF support every time they update Edge from the Chromium master

[topaz pine]

does anyone know why half the time the emotes i upload go unlisted?

they're blurred out and i'm assuming they're not public

[dusk loom]

they're waiting for approval by a mod, there's currently a quite long queue, so it might take a couple days

unless they're inappropriate maybe?

like 18+ emotes

[topaz pine]

one of em was blurred even after it was approved, i had to update the latest version?

now its not blurred

[tulip solstice]

Emote versions don't quite work properly

If that's what you're talking about, that could be why

[latent trellis]

Ive been having an issue lately (past month or so) where channel emotes wont load when opening a channel. sometimes I have to refresh 3-4 times before the emotes will register on the channel. Ive tried completely resetting and reinstalling 7tv, tried with all other extensions disabled, but it still happens. Is this a common issue or bug?

[lavish shard]

It happens sometimes when you have multiple tabs of twitch opened

[latent trellis]

is there any sort of fix? it happens even when i only have the one tab open

[neon stream]

yeah thats kind of lame...

I wonder why it does that to be honest

WELP 7tv is not working for me now

[hexed citrus]

was anything ever added for this #faq message ?

[rocky cloak]

ping @ marcfryd and ask him to delete your duplicate acc

[hexed citrus]

@sullen hinge any way i could get my kick dupe acc deleted please? acc "muter_3023" (https://7tv.app/users/64879f9faaecac0e2a01f733)

[snow portal]

@long ocean what is the problem you are having?

[long ocean]

wait

I can't log in to my 7tv account

[snow portal]

are you getting an error?

[long ocean]

I get an error when trying to log in

yep

[snow portal]

are you getting an error saying {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}

[long ocean]

yeas yeas

[snow portal]

do you have any other connections on the 7tv account?

like discord?

actually @long ocean do you have the 7tv username?

[long ocean]

fifyyyy

its my username in 7tv

[snow portal]

oh you have used kick to login

correct?

[long ocean]

I don't know why it changed itself, and now I can't log in even via Twitch

[snow portal]

have you logged out and logged back into 7tv?

or have you unlinked the twitch connection?

[long ocean]

I click on the icon to log in and an error pops up

[long ocean]

wait i look in my ttv

[snow portal]

from what i see you dont have a twitch connection

so you mightve accidentally unlinked the twitch account

[long ocean]

ok, I go to twitch to reconnect my account to 7tv

[snow portal]

let me know what happens

[long ocean]

I added the extension and I still can't log in

[snow portal]

yeah i have no clue how this can occur tbh

[long ocean]

peepo sad 😦

[snow portal]

this has been a known error now for a bit and itll get fixed soon

[long ocean]

Okay, I'll call you when I get home from work, okay?

[snow portal]

like i said, this has been a known error with no fix

[long ocean]

If it can't be fixed, how can I continue streaming without 7tv? I really wanted to have emotes in my chat

[snow portal]

id ask one of the admins for this sorta problem

[long ocean]

ok ok thanks bro

[snow portal]

[cunning latch]

hello friends, I have 4 twitch accounts that I am trying to set up so they all share and use one emote set, but am confused on how to go about this

the main account has full editor permission over the other three but on the settings for the emote set I only see that account there

[mossy cradle]

do the 3 sub accounts have an emote set or only the main one?

[cunning latch]

one of them does, the other two do not

my personal account also has full editor perms on all these 4, but I'm signed into each of them individually on separate chrome profiles

[south mesa]

What is usually the timeframe in which emotes get approved? Been waiting since the 22nd to get some emotes approved and can't add anymore due to the rate limit that is placed on trying to add too many emotes.

[cunning latch]

idea is I want to be able to add emotes from my personal to that set on the main and have it update across all of them

[mossy cradle]

add your personal set as origin to the sets from the remaining 4 accounts should sync all of them

[cunning latch]

ahhh I see

sweet, thanks!

when I did that it only added 51 out of the current 104 emotes

is that just beta feature stuff

[mossy cradle]

it should work, I do the same and it works

I have a Xmas set on twitch account "Shake" who is editor of twitch account "Anthony" and the Xmas emote set from Anthony has its origin linked to my personal Xmas set

never had any issues so far

[cunning latch]

I'll tinker a bit more, thanks

[lavish shard]

Since you only have Kick connected, for now you can only login via Kick

[lavish shard]

https://media.discordapp.net/attachments/938903939649261598/1157330702937895032/323.gif?ex=65450ab5&is=653295b5&hm=98912100b76827f803b1e30e9fb3cbc805c1be14d83b44b5949e0dc2b21343ca&

Your acc FYI

[south mesa]

Any way I could get some help with this?

[lavish shard]

Depends on how many emotes are in queue and how many active mods to approve them

@snow portal APPROVE THE EMOTES NAOW

[south mesa]

Well I've had emotes in the queue since the 22nd of this month lol I was just wondering if they were ever gonna get approved cuz it's just been sitting there and I can't upload anymore since I guess the limit is now 9?

Pretty sure it was 10

[snow portal]

[lavish shard]

Show the numbers

[south mesa]

Ooof, my bad

[snow portal]

nono dont worry

[south mesa]

Yeah didn't know y'all had that long of a list

[snow portal]

yeah we have a lot of uploads on our end so it might take a while

[south mesa]

For sure, appreciate the response!

[snow portal]

[lavish shard]

Just approve like 1000 emotes a day
Then you'll get through them all in a week 👍

[mossy cradle]

and approve duckass for personal use

kthxbye

[junior dragon]

wasn't it at 4k a couple days ago?

it's going up

[slate palm]

[sullen hinge]

done

[hexed citrus]

tyty

[outer mauve]

@sullen hinge Hi I know I already contacted you but my sub went onto my kick dupe and unable to link to main account wondering if i need the dupe account deleted dupe is spencertpsnkick_8384 and i don't know if there's a way to transfer the sub over to my main SpencerThompson__

[steady crypt]

[fossil cobalt]

I'm getting tons of emote-page loading issues (sometimes not fully logged in, sometimes the channel list using that emote is not loaded, somtimes the buttons for adding/removing the emote is missing, sometimes the channel-list in the add/remove popup is not fully loading, sometimes i get "insufficient permission" errors trying to add emotes to a channel where I'm an Editor, ...)

It's taking me 5 to 20 attempts reloading a single emote page over and over again until I might be able to add the emote to where I want it to, and even then I need to keep the page open for another couple of minutes to see whether it errored out or not.

This makes modifying emote sets really painful right now.

Is there an ETA on when those issues are going to be resolved?

[smoky sapphire]

Hola, necesito ayuda de un moderador/Trabajador de 7tv en español por favor. Alguien me puede atender?

[crystal pine]

Hi there. For some reason all the 7tv emotes are not working on my twitch and kick. I have an emote set created and I have tried to make sure it is assigned to my channel. I dont see it checked in the emote set for either twitch or kick and when I try to add and click save it doesnt change.

[rocky cloak]

since when have you had this problem because the servers are struggling rn

[worthy arch]

link your profile

[crystal pine]

https://7tv.app/users/61cd552eef5a587a074604c3

it has happened since yesterday

[worthy arch]

should be fixed

[crystal pine]

thank you

and my chat loves you for it

[rose echo]

I still see halloween emotes in chat, is this on purpose or is your calender behind by a month?

[rocky cloak]

they get changed soon

[sand wasp]

hey when i look at my roles on the website, it says "uploads restricted", how do i get that removed

[hidden meadow]

anyone know why the 7tv website has been so slow and hard to add emotes?

it used to be snappy and quick but now its just a chore and its a pain to use

also having to constantly refresh twitch for 7tv emotes to show up, whats the deal with these issues? are they known about and being worked on?

[cyan oak]

It's been awful since around Twitchcon

Constant issues with it not loading or loading but not letting you add emotes to sets

[turbid garnet]

animated avatars broken again? haven't been able to see my animated avatar on twitch in weeks

ive tried reuploading it and changing it to something else then back, logging out and back in.. nothing

[dusk loom]

Probably you uploaded something you shouldn't have. Your actions have consequences.

[sand wasp]

yeah i did, im am sorry, but i wanted to know if there is an official process i can go through to get unrestricted, or is its permanent?

[last wharf]

came here to ask the same thing. for a little while now it's been unresponsive & just really awful

gotta refresh a few hundred times to get anything to work

[mossy cradle]

I think yesterday someone said it's because 7tv still uses MongoDB, and it sucks when you have a lot of queries

[last wharf]

i would assume there's some more fundamental issue than a database being slow

because sometimes the site is just literally not loading anything at all

[mossy cradle]

agreed
literally everything is lacking right now
I'm curious if they'll even be able to release the December paints on Friday

[dusk loom]

It's just the backend not being designed for the amount of traffic we're getting, and it's been a struggle fixing things quickly

We're almost there though, at least I hope

[hidden meadow]

i hope so, its been a real hassle using 7tv. i've been a sub for over a year and at this rate i dont see the point in continuing the sub with the amount of issues that are plaguing the service i used to love

[dusk loom]

Trust me, I feel you, the lag makes my work harder too when helping people who are having issues.

[queen dust]

hey I am curious why my friend only has 250 emote slots? we use 7tv regularly and was curious what is the chriteria for gaining more slots?

[robust wagon]

Why does it keep asking me to make a new emote slot I have plenty of space but every time i try to add an emote it pops up

[earnest roost]

this happens because the site hasnt loaded all your sets, see #news for an eta on improvement to usage performance

[umbral flume]

idk if this can really be answered but was there an emote merged into https://7tv.app/emotes/637a2341d7af312c8f321568 ? Because I remember replacing that one with one that wasn't getting obliterated by Unscreen's background removal and now the swiss cheese one is back in my set

[robust wagon]

Thanks

[jade flicker]

Hi I made an emote ( https://7tv.app/emotes/6562762395e5d35c9f23c6b5 ) and it shows me that 86 people use it but thats the number it was yesterday when I went to bed. Today it already was at 137. I think it shows me the wrong number because I don’t think over 50 people unadded my emote in like 10 minutes. Can I do something about that or will it fix itself? ( i also tried login out of my account bug it also shows 86)

[rocky cloak]

I mean if you can remember one acc that doesn’t have the emote anymore but had it, you can ask them if they removed it

Or if an error occurred

https://7tv.app/emotes/6562762395e5d35c9f23c6b5 this is your emote right

It seems like a visual bug

[jade flicker]

Oh ok glad to see that not everyone sees it as 86

Thanks for helping me

[rocky cloak]

i see it as 86 but when I’m logging out it’s 139

[proven monolith]

cat = top 10 trending

[jade flicker]

Thats not good ig

Is there a way to fix that? @rocky cloak

[rocky cloak]

Uhm now I see the 139 channels even when I’m logged in

Check out if you can see them rn

[jade flicker]

Now i see it too

Fixxed itself ig

And thx for accepting it btw

[vestal adder]

Hey guys, is it possible to delete an emote set? I've not been able to find an option

[lavish shard]

https://media.discordapp.net/attachments/938903939649261598/1178863441860108419/image.png?ex=6577b122&is=65653c22&hm=52534ae062bf33c75e52dd99ecf210932f22a1de0ef33e3f5fa14ff374d01a24&

[turbid garnet]

animated avatars broken again? haven't been able to see my animated avatar on twitch in weeks
ive tried reuploading it and changing it to something else then back, logging out and back in.. nothing

would be dope to get a reply instead of bein ignored

good shit devs ......

& mods

[rocky cloak]

Maybe they are disabled right now, because I can’t see them too

[lavish hawk]

Is the gifter badge still available?

[lavish shard]

#news message

[lavish shard]

No
It ended like 2 months ago

[lavish hawk]

Ooh...thx

[lavish shard]

FYI #news message

[lavish hawk]

Will it be available again?

[lavish shard]

When the dev feels like doing it

[lavish hawk]

Thankss

[hybrid cloak]

i also "only" have 600 emote slots would it be possible for you to increase it to 1000 for me too? https://7tv.app/users/6488287b70b888377bfc661c

[rugged aspen]

Greetings. I’m an editor on one of the Twitter channels:

1. The names are constantly changed on this channel. When I try to change to the standard name of emotion, another random emotion changes. If I remove an emotion, the name goes to another random smile
   2)If add new sets to the main set, removed random smilies in main. At the same time, do not even specify in the log what was deleted
   Tried to create a new set from scratch- does not help. Does anyone know how to solve these problems?

[dusk loom]

increased, that'll be the last one until after the migration is done

[lavish shard]

#news message
there's a maintainence going on
try again after it's finished

[rugged aspen]

year, but this problem has been for months

[dusk loom]

I think I understand what you're trying to say. I'll look into it when we're done with maintenance

[worthy arch]

Sounds like the issue related to origins

Some emotes randomly get renamed

[dusk loom]

yeah something with either origins or the way aliases work, now is not the time to be thinking about that though

[fast light]

The nickname color has disappeared and your site is not working

[worthy arch]

#news

[dusk loom]

should be back in a couple minutes

should

[slate palm]

[dusk loom]

yeah it's not going as smoothly as planned, which is exactly what we expected

[raven tundra]

are there technical details available somewhere, i'm curious

[rocky cloak]

#news message

or what do you mean with details

[raven tundra]

from what backend to what backend

[dusk loom]

We're moving to a new AWS EKS cluster managed by Terraform & Kubernetes with autoscalers, scaling our services according to the amount of traffic we're getting at any given moment. The event API will also run on ARM nodes for additional efficiency.

[raven tundra]

thanks!

[junior dragon]

the activity history is missing data since march I think

this is my most recent one on the user page

and emotes uploaded after that date have no activity on them

[dusk loom]

yeah activity data is still migrating

[junior dragon]

o I c

[plucky stirrup]

Hey just checking in any word on when we're getting that TC paint?🤔

[earnest roost]

it's already been given out

[plucky stirrup]

i was told that there was going to be a second batch of it being given out since some people put there 7tv user in the slot

[granite arch]

I uploaded an emote like 5 days ago and it worked fine but I noticed today it's unlisted. Any reason why this might be?

[dry pivot]

Any reason 7TV would be causing issues with streamerbot? looking in the logs and there seems to be an problem.

[lavish shard]

Was it approved before?
Or perhaps it's just still waiting in the long list of emote queue for approval?

[lavish shard]

Can you specify what issue and the problem?
And does streamerbot uses the latest V3 api?

[dry pivot]

nevermind it seems to be a twitch issue

my fault

[inner kelp]

hi i can't see emotes in opera gx, any complement that is incompatible is uninstalled :C

nevermind, i just asked and it worked again LMAO

have a good night people ^^

[drifting nimbus]

Could any mod check my personal emotes? I've been waiting for more than 1 week to be approved, my name on 7TV is zerek_mecomeloscocos

[granite arch]

Is there a way to know if it was approved? Sorry if I'm missing it
This is the emote:
https://7tv.app/emotes/655f9a50d8da6facff7518d9

[lavish shard]

Usually you can check it under Activity
Cant check at the moment cuz i think the backend migration is still happening and might have messed with it

Just wondering if you have any recollection that it was approved before

[granite arch]

I didn't bother to check if it was approved because I assumed it already was 😦

[rare cape]

these messages are super super delayed like even randomly pop up an hour later, 7tv is all i have instaleld

[dusk loom]

It means mods took that long to approve your message

You're typing banphrases in streamers' chats

[rare cape]

no man

even when i ban someone and it says user has banned user

that shit will pop up like 10-60min later

[dusk loom]

Idk I don't work on the extension, I just do backend stuff. But I assume there's more going on here than "7tv bad"

[rare cape]

its been happening for a while

so it aint migration related

[earnest roost]

do you have ffz enabled

its usually caused by that

[rare cape]

ffz is off

last time i cleared my cache it fixed it for a bit

[dusk loom]

AutoMod is a twitch thing, not 7tv

[rare cape]

ik

[earnest roost]

yeah but it's possible something changed with twitch that caused rendering to go weird @dusk loom

but id have to try and replicate it

there have been issues with delayed mod messages before

[lavish shard]

#help-old message
welp the emote queue was extremely long recently
some ppl waited for weeks for their emtoes to get approved
so it's better to assume it's not approved yet

but anyways, the unlisted emote can still be used in any channel, just cant be searched

[granite arch]

oh wow, thank you for letting me know, I had no idea. What's weird is, the emote was working in chat even though it was unlisted and now it's not. Then I noticed it was still unlisted. I bet the approval queue is the reason though and will just be patient. Thanks for the info!

[lavish shard]

wdym not working
does it not show up or sth else?

[granite arch]

meaning it is added to the channel but won't show in chat. it acts like it's not added.

[lavish shard]

because a maintainence was going on at that time: #news message

[granite arch]

thanks! I know maintenance was going on but I just found it weird that all the other emotes in the channel were working but that one and then I saw it was unlisted. and it was previously working bc I had added it days ago.

[crystal basalt]

why does 7tv say Search & Emote List temproarily disabled????

[mossy cradle]

Anatole disabled it to improve it

[snow kite]

Anyone know how to either fix this dropdown issue, open settings without it or even reset google chrome browser app cookies? any of which would help

Read bug response but right clicking options only takes me to the "welcome on board!"

guess its a known issue, w/e just gonna uninstall till fix

[umbral flume]

what even is that used for extension settings?

[snow kite]

I dont know how to open settings without it

[umbral flume]

[earnest roost]

you wouldnt be able to open settings with it either

that dropdown literlaly just takes you to the same you were just on

[umbral flume]

just click the 7tv button directly on twitch lmao

[snow kite]

oh okay, where is tha button I used to have that on my chat but its gone

only have cog

[umbral flume]

next to your pfp

[snow kite]

maybe im looking in wrong place

[umbral flume]

on the bar up top lol

[snow kite]

omg im so dumb thank you

Preciate it 🙂

[umbral flume]

you're good haha, it happens

[dusk loom]

i'm deploying an upgrade to the emote list & search right now

hopefully it goes smooth

if all goes well, searching will be actually useable now

[lavish shard]

I am ultimately surprised people even used search .. as it's actually not very practical

[worthy arch]

🗿

[kind arch]

search is fast for some reason... go back to old slow search I like the anticipation

[dusk loom]

sorry no can do

[clever chasm]

september sub event badge gone etc. etc....

[dusk loom]

can you link me the url to your 7tv profile?

i'll look at it after i got some sleep

[clever chasm]

https://7tv.app/users/62acfb5ca39450ce025ab587/settings

upcoming animated badges not showing up either

[timber grotto]

is there a way to remove myself as an editor from someone's channel?

[rocky cloak]

Nope but i believe an Mod or admin can

[rocky cloak]

Just send the acc in then I can remove you

[timber grotto]

https://7tv.app/users/62421d6e35d34780dfee0fa1

[rocky cloak]

done

[slate palm]

User search doesn't work after update https://kappa.lol/q0Wag

[rocky cloak]

Yeah just wait, gonna get fixed in time but rn the admins need some sleep

[timber grotto]

thank

[echo merlin]

is there currently a problem? no emotes are gonna be process

[rocky cloak]

Yep there is but it’s gonna get fixed in time

[tropic wyvern]

Any way to use the old seatch algorithm? Because nothing works

ALL other emotes except the emote I was seatching for is coming up

[lavish shard]

Just wait
#general message

[fleet glen]

I can't upload emote right now. Is it related to me?

[warped violet]

@rocky cloak you are my fav 7tv mod

[rocky cloak]

Nope it’s Server related just wait till it gets fixed

[rocky cloak]

[tough beacon]

hey, how to add someone as an editor on the website?

[worthy arch]

on your profile page

[lavish shard]

Press the x next to admin

[worthy arch]

the roles are cosmetic

[crystal solstice]

I lost subtember badge but I still have spellcaster paint

[lavish shard]

oh yea tru
gifta badge got yoinked @earnest roost

[cinder estuary]

Ey yo i added a emote it names sisyphus and its Santa Sisyph and for a week this emote didnt listed disappeared Liptongod had it in his set christmas. 6 days ago I added this emote again and it isnt listed. Is it problem with 7tv or its fault my emote??

https://7tv.app/emotes/655ee311f4889503423d1b0e

[swift vortex]

I did too

[clever chasm]

Can I get my yoinked Subtember badge back?

[lavish shard]

@dusk loom did the 2023 subtember badge got lost during the migration?

[clever chasm]

Yes

[rocky cloak]

Queue is pretty full it can take some time till it gets listed, just wait but you can use the emote even if it’s unlisted

[cinder estuary]

Ok

thx

[granite arch]

when will the connection to kick work?

[glossy geyser]

7tv won't load on firefox now for me. only on chrome

[clever chasm]

[glossy geyser]

Oh hello

[echo merlin]

they realy fucked up the website

[glossy geyser]

I guess no one on the dev team uses firefox

[echo merlin]

im on firefox, its loads but realy slow

[glossy geyser]

I'm technically on firefox nightly

[celest coral]

I think staff is pretty busy with fixing everything that the overhaul brought, just takes some time

[tepid night]

7tv profile on website dosent load at all

[ionic bison]

probably part of anatole's tirade against mozilla after they did a little trolling with the 7tv addon

shit is slow af on firefox

[worthy arch]

dont worry its just as slow on chrome

[glossy geyser]

[ionic bison]

AAAAAAAAAAAAAAAA

[worthy arch]

https://media.discordapp.net/attachments/330710176896253974/1117558362079498371/4x.gif

waiting for anatole to wake up

[proven monolith]

[tepid night]

i cant load anything on 7tv on chrome

its amazing

[clever chasm]

[tepid night]

🔥

[tough beacon]

okey after clicking and entering editor, you can't add it because you can't click the save button

[worthy arch]

i wouldnt expect anything on the website to work properly atm

we are in the middle of maintenance work

[tough beacon]

okay

[knotty herald]

just joined, reading above 7tv is under maint and things arent working properly on Chrome is that the jist of it? just making sure since ive been having trouble with 7tv since mid last week

[tepid night]

ive always had problems with the site and load times

[clever chasm]

performing maintenance

[ionic oyster]

7tv fast as sonic soon???

[earnest roost]

hopefully

[ionic oyster]

🙏

[mortal vine]

always seems to be the issue

[cosmic mason]

Guy pls help me

[dapper matrix]

came cause of that, it's maintenance. we just have to wait =P

[brisk shale]

#news message

[worthy arch]

https://tenor.com/view/memeblog-monkey-gif-18207748

what could this cryptic message mean

[dapper matrix]

mindboggling stuff 🤯

[granite arch]

guys

what channel

@stone topaz u are mod can u help me pls??

[worthy arch]

it joined your twitch channel

[granite arch]

what does it mean

[worthy arch]

what are you even trying to do

[granite arch]

i want to use and see these emotes on twitch

i got there by website

im not smart sry man

[worthy arch]

[stone topaz]

[worthy arch]

thats a 3rd party bot not affiliated with 7tv

[granite arch]

bruh

skill issue

[worthy arch]

https://chromewebstore.google.com/detail/7tv/ammjkodgmmoknidbanneddgankgfejfh?hl=en-GB

this is the extension

[granite arch]

thank u good man

may the force be with u

[worthy arch]

[granite arch]

[slow shell]

how to download for Firefox ?

[dusk loom]

You'll have to wait for our maintenance to be over

[lavish bear]

still the same

[dusk loom]

Sorry but i really don't have time right now to look into this, I'll add it to my todo list

[ionic oyster]

does the 7TV browser extension support the Chatterino, FFZ and BTTV badges?

[snow portal]

no only 7tv

[ionic oyster]

sadge

chatterino would be cool at least

[plain depot]

Maybe wait until AFTER the team is done with maintenance

[twin plover]

buddy saying this even though the site is back up

[ionic oyster]

there is a certain chance they're still working on some things even though we can use the website again

[keen steppe]

w h a t

[clever chasm]

September sub gifter badge still gone

[twin plover]

emote channel list visible challenge (impossible)
https://the.yog.zone/9s9z5ZY.png
https://the.yog.zone/9TJmJG6.png

[dusk loom]

We have higher priority issues at the moment, but subtember badges will be back

[clever chasm]

[balmy yacht]

the emotes keep showing up as the Halloween variants still help

[earnest roost]

that was fixed yesterday, try restart your browser

[balmy yacht]

k

[fervent aurora]

disabling emotes doesn't work

[balmy yacht]

https://tenor.com/view/rage-dr-disrespect-slap-streamer-gif-17852503

doesn't work

[fervent aurora]

i don't have halloween variants so it's just you

[tough beacon]

why can't I add someone to the editor?

[fervent aurora]

i think it's broken atm

[tough beacon]

when will it work?

[dusk loom]

Try refreshing your browser if an editor doesn't show up after adding them. Be sure not to try to add the same person multiple times

[fresh lily]

is there a way to see like all the christmas emotes?

nvm i can click on the hashtags

[lavish shard]

https://7tv.app/emote-sets/65470cb785de41d474e49603

[ionic oyster]

i have the feeling this isn't right

since i got the 6 month badge

[dusk loom]

looks like a visual bug, it clearly says you've been subbed for 232 days

i think i've seen this before

[ionic oyster]

thought so

[junior dragon]

I'll never be able to add emotes again at this rate it's been almost a week

[main oracle]

How do I check which emotes are pending approval? I've only uploaded a couple in the past week.

[dusk loom]

i think if you go to your profile to check your uploaded emotes, they'll have a red outline & a little red eye icon in the corner

not sure though that might just be an admin only visual thing

[junior dragon]

did the limit for emotes waiting for approval get reduced?

I had 8 before and now I have 7

and I still can't upload new emotes

[twin plover]

im unable to assign an emote to my channel

it shows as assigned in my emote sets, but doesnt appear in chat even after hard reloads

https://7tv.app/emotes/6567ba4402ce856d7ab207cc
https://7tv.app/users/613b5c3c8a6d6c422eb6d292

[dusk loom]

[twin plover]

i believe it may have something to do with the fact that i added it to my emote set while it was processing (during the processing delays earlier)

[dusk loom]

it's showing up in the API response for me, should show up on your channel

[twin plover]

found it

[little garnet]

has there been a heavier rate limit put on emote uploads to help ease things along atm?

[twin plover]

an option was added to the 7tv ffz addon that defaults to off for unlisted emotes

https://the.yog.zone/9AuzxfV.png

[dusk loom]

no, emote uploads are just scuffed atm

[little garnet]

ah okie, apologies I'll be a bit more patient

[twin plover]

guess ill just have to wait for approval

[granite arch]

hi hi

OH WHOOPS

[swift vortex]

Where is my "Sub Event 2023 badge" ?

[sonic turret]

That was supposed to be off from the start actually, I'm not sure whose error it initially was but I've fixed that yesterday
(It does say "non-TOS friendly", so to me that sounds like an opt-in and not an opt-out)

[snow portal]

known bug #help-old message

[swift vortex]

o didnt see that. alr ty

[alpine garnet]

Is 7tv emote links not getting embedded by discord recently intentional?

[vapid quiver]

7tv was down for maintenance past few days... but it seems to work in #activity-feed

[clever chasm]

Badges are back !

[compact saffron]

hey guys i have a question, is it possible to disable some global emotes?

[rocky cloak]

blacklist them

[compact saffron]

directly on twitch? like blocked terms?

[rocky cloak]

creator-dashboard > settings > moderation > blocked terms and phrases

but you can only disable the for your channel

[compact saffron]

yee that works, thank u!

[tepid night]

emote numbers gone for everyone or just me?

[worthy arch]

disabled for now

[tepid night]

😦

[tepid night]

is there like any way to check or nah

[worthy arch]

nope

[hollow echo]

uhm

hi

my emote randomly disable

https://7tv.app/emotes/6559f7f99e081c7db7cc91c0

anyone can help me ?

3day its ok but randomly no available

[mossy cradle]

well, what was the emote about
might explain why

[rocky cloak]

maybe it got deleted

or server lags

[worthy arch]

it got deleted

by a mod

[mossy cradle]

shocking
I had a hunch

[zinc root]

come on man 😔

[mortal sonnet]

when will the website be repaired? unable to upload photo

[hollow echo]

this emote

why ?

[unreal remnant]

How do I turn off Halloween Global Emotes? It's been over 2 months of these, and I'm getting ready to uninstall 7TV if I can't.

[mossy cradle]

it's a cache issue that should have been resolved with the latest update
do you have it?

[unreal remnant]

I have 3.0.9 installed

can I clear the cache somehow?

I deleted the extension and reinstalled the latest version, and the Halloween emotes are still there. Where is the cache stored?

[worthy arch]

i just checked

and i can tell reinstalling does fix this issue. but i removed both nighly and stable version first

[granite arch]

i cant still connect 7tv with kick

[unreal remnant]

I just manually deleted the cache folder (or what I thought it was), and reinstalled the extension and the halloween emotes are still there. Very frustrating!

[worthy arch]

well if nothing helps we are gonna enable xmas global emotes soon

that should fix the problem anyway

[unreal remnant]

I hope so. Thanks

A preference to turn these on and off would be welcome in an upcoming version

[granite arch]

i am trying to gift a 7tv sub to someone and nothing happens can someone help me please?

[hollow echo]

no help ?

[tepid night]

a admin literally replied to you

[hollow echo]

[hollow echo]

Am I blind or no one really replied

[lusty spire]

#help-old message

[grave pasture]

How do I get an Api key?

[hollow echo]

[tepid night]

what was the emote

[fading rover]

@tepid night

[tepid night]

oh

thats not even bad

compaired to what ive seen

[hollow echo]

why

[copper belfry]

What happens exactly when the total of all origin sets exceed 1000?

[dusk loom]

it'll just only return the first 1000 matched emotes for the combination of all sets when you try to apply to your channel

Like in your chat, only 1000 of them will show up

[copper belfry]

Will it intelligently discard "dupe" emotes? Like when adding a holiday emote sets with tons of emotes but most of them are just variants of existing emotes.

[dusk loom]

it should

but i'm not 100% sure

[copper belfry]

Like I'm at 1084 now across sets but 90% of the holiday ones should just overwrite the main set ones and put me around 800 total I think.

[dusk loom]

yeah i think that's how it works

[copper belfry]

[slate palm]

https://events.7tv.io/v3 timeout error

[earnest roost]

The EventStream transport isn't available atm

[upbeat kayak]

sponsored by 7tv

[earnest roost]

thats ur internet buddy

[upbeat kayak]

its not but ok

[dusk loom]

we are getting higher load than normal rn

[worthy arch]

it do be wonky

[dusk loom]

there was a spike in traffic 2 minutes ago

[dreamy stone]

I’d like to say thanks to the 7tv team who gave me a “great” support and replies in the #1011978838848311316 to my bugged personal emotes and prompt answer. Great having you…

[mossy cradle]

I'm pretty sure the team is swamped right now
like, everything's on fire and they try to fix it

[earnest roost]

that category isnt actively checked, we plan to remove it actually

but i can tell you what your problem is

your personal set's got an origin onto it

essentially it's picking up emotes from another set because you told it to

@dreamy stone

[rare cape]

delete it rn

[dreamy stone]

yeah remove that feature xD makes no sense to pick random ones that cant be deselected and makes you set full all the times.

make origin pick emotes ONLY if the personal set isn't full and when one does pick an emote, make priority to the personal choice. otherwise it's BS

[earnest roost]

is that an order

[limpid heart]

hello guys, can i just ask a question i have and share a suggestion?

[lavish shard]

https://dontasktoask.com/

[limpid heart]

so; there are some channel i need to be unlinked from. i told them multiple times, but they wont do it, which leads me to my suggestion:
is there any way for us to have the option, to unlink ourselves from channels were not working together with anymore?

my channel: https://7tv.app/users/61b136c4e9684edbbc39b090

the channels i wanna be unlinked from:
jimmyneutron011 pasapaco ENJU2K 55jerry XXMIGOO

[spark dagger]

how can I change my nickname to a new one in 7tv? I changed my nickname on Twitch but on 7TV I have the old one

[dusk loom]

I don't think there is an option to do this at this time, but it's a great suggestion for our upcoming website redesign. @worthy arch

I mean I could go into the database and remove you manually, but I don't have time rn

[limpid heart]

sweet, im glad you like the idea

[lavish shard]

iirc we were able to do it in old 7tv
not sure why it was removed in v3

anyways i'd fill their emote set with furry stuffs until they remove you
or ask a mod here to help you remove you as their editor

[limpid heart]

fair enough, ima just wait for someone who got time for that - thank u tho!

[limpid heart]

im not even sure if they would notice

[dusk loom]

lmao

[dusk loom]

I got some time rn, lemme fix your problem real quick

[limpid heart]

i appreciate that a lot, thank u!

[dusk loom]

I couldn't find 2 of the accounts you listed: ENJU2K & XXMIGOO. I removed you from the others

[rare cape]

elp

[limpid heart]

do you want me to send the links to their profiles?

https://7tv.app/users/63aacd8515d4d187c3956d78

https://7tv.app/users/645ea28d04f9b538f17b8e14

[limpid heart]

but again: thank you!!! finally i dont have to see the names anymore lol

[dusk loom]

done. Let me know if there's anything else you need help with