help-old

[dapper knoll]

Tried that doesn't work

Yeah it does

[lavish shard]

check the flowchart in pinned

[dapper knoll]

Alright

[fathom tree]

At this point it should just be having the account(s) deleted then?

[lavish shard]

is this the screen you are talking about?

[fathom tree]

Ya

[lavish shard]

yes
since those accounts are still up and holding your kick and discord connection hostage

[lavish shard]

you can just click continue i believe

see: #help-old message

[fathom tree]

When I hover over continue it says this will then create a new account so I assume that's how the alts were created in the first place

[lavish shard]

you cant create more alt with your kick account, it's already connected to an account

[fathom tree]

I got access to the original account that is linked with Kick, if I have burner Twitch account can I just not link those to unhostage my Discord/Kick?

[lavish shard]

not that i would encourage that in case it ends up making more alts
or worse case you might not be able to relink it to the main since it may still be tied to the alts
but feel free to try that

[fathom tree]

Well it did make a new account but its not one that I care about anyway

But why might that be the case? What's the reason it makes an alt account even if I am on the main one through 7TV?

I am attempting to link the Twitch account through 7tv.app but instead of linking the twitch account I make it just creates its own 7tv account seperate to the one I have linked to Kick

And I have a good assumption that the same thing would happen the opposite way as well

[lavish shard]

were you using these buttons to link your accounts?

[dapper knoll]

@lavish shard Thanks your chart fixed it

[fathom tree]

Yes. Should I not be?

[lavish shard]

i mean yes you should
but not sure why it made you new accounts instead

[fathom tree]

I'll attempt to try a burner discord account and see what happens. I genuinely believe something is wrong with Twitch/Kick compatibility and it's just a water/oil situation but maybe I'm wrong

one sec

[lavish shard]

this is the first case of such situation
and i dont see other having the same issue
so cant tell what's the exact issue

so lemme get things clear:

1. you logged into the kick-connected 7tv account
2. you click the link accounts buttons from that account
3. it made you a new account instead

[fathom tree]

that is correct. And unfortunately it's the same case for Discord

[lavish shard]

welp
for now you'll have to wait until the admins delete the alts and try to link them back to your main

you can still access your twitch-connected 7tv account right?

just fyi, no ETA on when your accounts will be deleted yet

[fathom tree]

Yes still have access.
Also not sure why, but I only have access to the alt account linked with Kick through 7tv.app, however it never actually signs me in on Kick

[lavish shard]

the button on kick is only for signing you to 7tv.app via kick
since kick does not have the third-party authorization window like twitch

there's no signing to 7tv on the streaming platforms
as long as your accounts are connected to 7tv, you will be able to use 7tv on the platforms

[keen furnace]

Is it just me, or is uploading emotes very slow and stuck on 100%?

[lavish shard]

check flowchart in pinned

[keen furnace]

dangit

[fathom tree]

@Marc please delete https://7tv.app/users/653a340faf0fd607b5e96f6a and https://7tv.app/users/64a490dc6b69e1b647fd6169

[lavish shard]

@sullen hinge 👆

[fathom tree]

@lavish shard thanks I appreciate you helping me out its 4 am imma head off

[lavish shard]

gn

[shrewd swan]

hi can someone help me real quick, when i press here: https://i.imgur.com/rLmCdSx.png it just opens like this: https://i.imgur.com/wh5NiJI.
help please
i tried reinstalling

[lavish shard]

check flowchart in pinned

[shrewd swan]

it worked thanks

[hollow basin]

unable to delete my emote and also i can't create a new emote with the same name

[lavish shard]

you deleted the base version and left the newer version up
so it's stuck like that trying to render the base version

delete this version as well so the bugged emote will go away: https://7tv.app/emotes/653823c80fb09df39cb878a3
after that just reupload the emote again

[hollow basin]

i will try that

[ionic oyster]

is something wrong with the 7TV servers?

My subscription isn't recognized, all my emote sets are gone, I can't add new emotes

there is nothing to interact with for me

[silent root]

How do i fix this from happening

I cant allow access to websites when it does this

[lavish shard]

check flowchart in pinned

[lavish shard]

7tv server is slow past few days
refresh a couple times if your stuffs does not work

[silent root]

options just bringes me to the wbsite

okay i think i got it thx

[ionic oyster]

yeah i end up on a blank website now with just the header of the 7TV website lol

[dreamy quest]

why is 7tv so bugged atm?

[lavish shard]

7tv servers struggle around this hour

come back after some times have passed

[sinful phoenix]

any way to transfer yearly sub from one acc to another? or atleast get a refund so i can but it again on correct acc ?

[worthy arch]

@sullen hinge @feral void

[polar sand]

boiz, my twitch got fucked suddenly, am i the only having this issue?

wtf it's back to normal now, weird..

[feral void]

Might have to wait a few days until Marc gets back

Or Anatole

[swift vortex]

Please delete https://7tv.app/users/6533c185b5c63fe97fd40782 and https://7tv.app/users/65385d2491adf04ed3a8db70

[glossy flax]

#help-old ⁠ Can someone pls delete these accounts BlueIceSSC_5490,BlueIceSSC_5543

[loud shoal]

Can I link or merge this account (kick) - or just delete this one so I can try to linking again
https://7tv.app/users/648cd0bbd977184898c05917

into this one (main/twitch)
https://7tv.app/users/651f27e835c8eec3eb421cca

[shy nimbus]

Hi! Im getting the "Oops, something went wrong. If this persists please report this error to us Failed to fetch from provider BTTV, you either don't have an account or the API is down." message trying to merge my BTTV emotes to 7TV using the migration feature.

For context: I am a moderator in another streamers channel, have ful access to his 7TV as well as BTTV. Can you not migrate for someone else?

[earnest roost]

This feature isn't available currently

[shy nimbus]

Oh okay thank you i thought i was crazy lol

[keen oak]

7tv enjoyers, How does streamer let me add emotes for them? They're stupid

And so am I as it turns out

[swift vortex]

They need to add you as an editor, on their 7tv profile

[keen oak]

I thought so

[keen oak]

Thank you

[winter prism]

@sullen hinge please delete this dupe 7tv account https://7tv.app/users/64f7876971d28eab263ddf55

[remote zephyr]

could i get an admins help i deleted my personal emotes a while back for some reason and assuming only an admin can help get it back lol, 7tv name should be hunter_hues

[pliant ledge]

Heya, is there any known issues with firefox not loading 7TV emotes? I've checked through FFZ and 7TV extensions (either being disabled in testing) and it wont load anything for the channels. they'll load on OBS though.

BTTV and FFZ emotes load fine

nvm i think i see the responses

[main sequoia]

Any reason Jchat isn't showing 7tv emotes all of a sudden?

[lavish shard]

you should ask the JChat devs instead
we are not associated with it

i'd recommend using ChatIS instead https://chatis.is2511.com/

[main sequoia]

never knew this existed!

thanks

[main sequoia]

huh it doesn't appear to be showing 7tv emotes on there either

[lavish shard]

are you setting it up for yourself?
seems like you have not assign the emote set to your twitch connection

[main sequoia]

is that new?

[lavish shard]

on your profile, click on the gear next to your twitch connection, then click on your main emote set

[main sequoia]

huh must have bugged out at some point

yea it works now

thanks so much

wtf

how did it change sets LOL

doens't matter, I know the fix now thanks fam

[lavish shard]

did your editor accidentally changed it?

[main sequoia]

potentially

[south heron]

Hello! I read the help page, didnt find what I needed. I cant add emotes to a friends page, I think it might be because I am a 7tv editor in too many pages, and cant see his username? also, is there a way to add entire emote sets to other channels? Thanks for the help! here is some screenshots to show what I'm seeing.

[lavish shard]

is there a way to add entire emote sets to other channels?
not exactly "copy and paste", but you can use the Origin feature to base your emote set on other's
you can find this feature under emote set modification (wrench icon bottom right of the emote set)

[south heron]

SICK! will I still need to manually add each individual emote? "edit: tried it out, didnt need to manually add them all. just clicked origin, refreshed his stream, and my emote set copied!"

thanks for the help btw helper

[lavish shard]

I cant add emotes to a friends page
check your editor privillage. if that still doesnt work, maybe try a refresh to see if it loads again. The site acts up from time to time

[lavish shard]

if the emote exisits in the origin emote set, you wont need to add them since it will batch add them all
but keep in mind you cannot modify those emote, like removing, renaming or replacing it with another emote under the same name

[south heron]

very cool very cool

[scenic goblet]

Hi, i dont need help necessarly im just curioius on why 7tv has been so extremly bugged the last two months on Twitch? Everyone has to refresh constantly for the emotes to show up.

[torpid patrol]

Hey, I was wondering why three of my emotes added on October 22nd haven't been approved yet. Is there a delay right now? It usually never takes more than 48 hours

[lavish shard]

known issue
server/backend struggling recently

[lavish shard]

welp since the website was going slow a lot recently, the emote approval process is also affected by it: #help-old message

[scenic goblet]

Aah thats sad. What can you do to fix that?

[lavish shard]

nothing we can do besides the devs looking into it

[tidal sleet]

i cant change my color name and anyting and just subscribed

blacck screeen always on preferences

[atomic pendant]

?

[worthy arch]

the migration tool doesnt work currently

[atomic pendant]

ohh oaky

[wispy lynx]

guys im really stupid. how do i switch between emote groups?

[worthy arch]

^

[wispy lynx]

AAAAAAAAAAAAH

THAT MAKES SENSE

THANKS

[worthy arch]

or by clicking the wrench icon on the emote set

then you just assign the connection

[wheat sapphire]

Everything works

[sullen hinge]

@winter prism are you subbed on your main account?

[soft fiber]

Hey guys what's going o-

[winter prism]

yeah i am

do i need to unsub?

[sullen hinge]

can you link me all your accounts

[candid geode]

Hey about this again, I deleted some pending emotes but still get the message. Is there a way to get out of this blocking state?

[shut portal]

hello. i'm curious if there is a way to increase the size of a 7tv animated emote (gif) that is shown in chat. on 7tv website it's shown in four different sizes: 96 x 19; 192 x 38 and so on. how can i get it to be shown as 192 x 38 in chat instead of the 96 x 19?

[swift vortex]

Can anyone please delete https://7tv.app/users/6533c185b5c63fe97fd40782 and https://7tv.app/users/65385d2491adf04ed3a8db70 so i can link my twitch again to my main since my accounts got duped

[limber acorn]

I need help with login error i have gotten a lot lately and cant login:
{"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}

[toxic tinsel]

I changed my name on Twitch like 5 months ago, but my 7tv name is still the old one. Will I ever be able to update it?

[loud shoal]

If we still need assistance, should we bump our posts here? I'm not sure how this thread works. (also a subscriber if that affects the process)

[hearty star]

Hi! I have a question about popout chat.

I have 7tv enabled with all permissions enabled, but it doesn't seem to work on Brave popout chat for youtube. Granted, these are my youtube member emotes, but I figured 7tv would be able to display them seemlessly with the others. Any ideas?

[granite arch]

Is 7tv currently having some issues? My icon/color in chats keeps popping up and then disappearing.

*on Firefox

[winter prism]

this the dupe account https://7tv.app/users/64f7876971d28eab263ddf55

this one is my main https://7tv.app/users/62148eb4e7b1f24a7a9a8767

[surreal raft]

https://i.imgur.com/3IEKVtr.png

Just stuck on this in Firefox. Restarted browser and PC.

Clicking it just prompts a refresh, nothing happens

Already has permissions though

[tulip solstice]

It should change to this after allowing youtube access

BUT YouTube support is no longer working

Google needs to approve 7TV logins

So it doesn't actually do anything on youtube at the moment, but may in the future.

[lavish shard]

*Youtube connection linking is not working, but the extension is still usable on YT Live

[tulip solstice]

Oh

I haven't seen it in forever

it hasn't been loading for me

[lavish shard]

there's no emote menu
you just tab complete

[tulip solstice]

my mind is blown

although I did type "Stare" and nothing appeared

I guess it's just Firefox where it doesn't work

it seems to work in Chrome

[crimson eagle]

Why 7tv doesnt work on chrome anymore. been like 2 months, ive been reinstalling it like once a week to check if it works again and still no

[lavish shard]

Check the flowchart in pinned

[crimson eagle]

none of those worked. I cleared cache, disabled every other extension. have plenty of disk space

ill chek back in anotehr month

[shrewd wedge]

@sullen hinge Hey mark, Sorry for the late ping, but a while agoa dupe was made on kick. Any chance it could be deleted? https://7tv.app/users/648e0b65b3fdb6379f1e3e54

[hexed fern]

I need help, when I'm on kick.com and want to log in to 7tv, it doesn't work?!

[sly radish]

i think u made a duplicate account https://7tv.app/users/64afbf3a505007ab4b24a8b9 and https://7tv.app/users/6482c64f2e005e037a391387

[hexed fern]

Damn, and how can i fix it?

[sly radish]

#help-old message

after its deleted, follow https://cdn.discordapp.com/attachments/938903939649261598/1116027811128422420/enablekick.png

[hexed fern]

ok thank you

[cerulean sigil]

Is there a mod I could message about recovering a fan made emote?

i guess ill read the rules real quick.

[hexed fern]

@sly radish Do you know why it only opens like this and not all the way?

[sly radish]

check pinned, the flowchart

[cerulean sigil]

Okay. Nothing says that it is against the rules.

[mental geode]

how many emotes can i do on my own? i always get the mesage emote not available since i made 7

[lavish shard]

there's no limit to how many emotes you can make
if you have trouble uploading the emotes, check the flowchart in pinned

[bleak pilot]

why do i not get emotes in kick chat

as in i have the extension and watching a stream

[lavish shard]

check the flowchart in pinned for troubleshooting

[sly radish]

check flowchart

[bleak pilot]

prob didnt have some permissions idk which one

but i gave it them all, thx

[languid estuary]

why do emotes become larger in chat after i hover over them and how do i disable it?

it only happens with sub emotes i believe

[languid estuary]

i have this set to 1x and it still does it

here is what i mean

first one is normal size, but if i hover over it all the ones that follow after it are larger for some reason

[wanton marsh]

The emotes doesn't work

[lavish shard]

check the flowchart in pinned for troubleshooting

[wanton marsh]

nonono but are in the channel its not only me

[lavish shard]

what is the channel name?

[short tiger]

is there any way to open the 7tv user card from somebody without clicking on his name?

[lavish shard]

where else do you want to open it from then

[wanton marsh]

fixed alr

[worthy arch]

/user "username" just opens the native card

[short tiger]

yeah but i wanted the 7tv user card for the chat history

[frigid pilot]

what i need to do?

[lavish shard]

check the flowchart in pinned for troubleshooting

[grave charm]

hi, why the website so laggy

[hexed fern]

@sullen hinge i have a duped acc, sry my english is bad can you delete this one for me pls?
https://7tv.app/users/6482c64f2e005e037a391387

[hexed fern]

same problem, idk how to fix

[sly radish]

#help-old message

left part of the flowchart/picture

[limber acorn]

No one to help with this login error?

[worthy arch]

#help-old message

[grand arrow]

how to give access to add emoji to friends?

[loud shoal]

Bumping 🙂 @sullen hinge

[bold sinew]

this has been an issue for months and is still not fixed

[languid estuary]

[bold sinew]

i have to delicately traverse my mouse around all sub emotes if im scrolling through the chat 🖱️

[languid estuary]

i thought i was the only one doing it

[bold sinew]

AAAAAA
The little bit of the space to the left of chat is the path

FIX IT

[vale nest]

does anyone know a possible way to automate adding/removing 7tv emotes using channel point redeems?

[quasi inlet]

is this shit not working known issue?

[sterile echo]

Please delete this account :) https://7tv.app/users/6537e3cb4af7b9a4fcf0a842

[swift vortex]

Can anyone please delete this 7tv account https://7tv.app/users/6533c185b5c63fe97fd40782
I linked my discord to my main 7tv account, then it made that account above (link^). Now I can only link/connect my twitch to that account and not to my main 7tv account.

I get this error when i try to link my twitch account to my main 7tv account. {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}
This is my main 7tv account (do not delete this one) https://7tv.app/users/631224e5d561eb2631bec883

[onyx kettle]

Hello, i need help with payment

[plain badger]

please delete this account https://7tv.app/users/653324aa51733e52a8c9967c

[sly radish]

https://bot.gempir.com/

#ads

shout out to gempir

[hexed fern]

Why is 7tv so complicated for kick, i dont understand... -.- i buy the sub and it doesnt work to link the acc with my twitch.

And my duped acc is also not deleted

its the 3rd day i try it

[winter prism]

this the dupe account https://7tv.app/users/64f7876971d28eab263ddf55
this one is my main https://7tv.app/users/62148eb4e7b1f24a7a9a8767

[mighty tusk]

How do i update my Twitch nickname on 7TV? I can't manage someone's emotes too

[bleak trout]

please bring back youtube affiliate, im dying for it.

😭

[lavish shard]

#help-old message

[lavish shard]

your username should not affect your editor privillage
check your editor privillage with the channel owner

[umbral latch]

7tv doesnt work in chatterino?

[lavish shard]

https://github.com/SevenTV/chatterino7/releases?referrer=7tv.app
check update

[umbral latch]

also in browser doesnt work

[lavish shard]

either papaplatte/his editor unassigned his channel emotes

[umbral latch]

i see

his friend streams also and there can i see the emotes

my bad

anyway thx @lavish shard

[lavish shard]

[safe kernel]

hey uh i clicked add emote and it made me create a new set for some reason, i created it and then it replaced all my emotes, i dont wanna touch anything cause i dont want to lose all my emotes what am i supposed to do

actually idk whats happening i think it moved the emote in its own set and i cant use it

god this set shit is so fucking stupid

instead of updating 7tv every week u should focus on making it stable

[lavish shard]

your other emote sets are still there
just reassign them back to your channel

[granite arch]

fix 7tv pls

fixxed

[wispy yew]

yes, i just linked back the emote set to the twitch channel

don't know why it was unlinked tho, keeps happening sometimes recently

[sly radish]

just dont click any Assign button then youll be fine

[safe kernel]

i changed the set to my main one and then its still not working i think

i honestly dont know what the fuck is happening

this is so infuriating

[lavish shard]

it changed
just check under your profile

[safe kernel]

https://i.imgur.com/d9dS15C.png i think its working for other people but its stuck for me, i restarted chatterino twice and refreshed

[safe kernel]

ok its back now after some time

... @earnest rock

[sly radish]

🐢 7tv

[loud shoal]

Bumping 🌼

[hollow crypt]

so 7tv servers have a time of their lifes again ?

cant seem to connect or use emotes

[limber acorn]

Please delete this account : https://7tv.app/users/61da1b6227a4f6d6544e68bd

[loud shoal]

There's so many of these delete requests piling up 😦 For non-subscribed profiles, an option under the Edit Profile screen to delete might help.

[pine badge]

Help, my chat box in my streams, OBS using StreamElements, isnt showing any of the 7TV emotes? any help? (only showing text, not emote)

[crystal frigate]

I'm having the same problem. 7TV emotes worked fine in StreamElements until a day or two ago.

[grizzled socket]

same here hope it's fixed soon 😦

[forest condor]

@sullen hinge sorry for ping, but saw your bio permits it under these circumstances.

I'm running a decently large event on my stream tomorrow, and we generally use Discord chat as our main chat overlay. However due to the wider appeal of this upcoming event, we have decided to enable twitch chat as well. The problem we've run into is we have a ton of emotes that currently only exist on our Discord and the 7tv approval process is bottlenecking our ability to migrate all of them over in time. Would it be possible for us to send over a folder in bulk to get an expedited reviewal process?

[unreal wharf]

Is 7tv emote approval still down? I added a bunch of bangers just now but one hasn't been approved for a long time

[clever chasm]

Can i has my badge 1.5 year now ?

[sterile echo]

Please delete this account https://7tv.app/users/6537e3cb4af7b9a4fcf0a842

[noble wind]

hi, i have 2 issues with 7TV emotes !
1- sometimes the emotes just disappears & i have to reload the stream for the emote menu to show up again on twitch! is there a way to stop that from happening ?
2- on Opera i can not use the feature ( tab- complete) it's typing some of the emote name and hitting tab it should auto complete the emote but it does not work at all ( that's on twitch too ) any idea how to fix that ?

[echo burrow]

I think I just lost all of my emotes? Went to add something to my channel the other day, and was prompted to create a new emote set. Clicked on my profile to find out that all of my emotes were gone

I haven’t deleted anything either….

nvm, seems like the website is just very buggy. refreshed a couple times and was horrified to find that nothing had changed, but on the fifth refresh they seem to have returned

[stark vigil]

i just had to relink the emote sets to twitch and kick for a streamer i manage (in the emoteset settings page).

[karmic patrol]

Hello, sorry, I can't link the 7tv account to YouTube, I get this error...

[lavish shard]

YouTube linking is not available

[karmic patrol]

So you can't put the 7tv emotes on YouTube?

[lavish shard]

Some channels still have YouTube linked before it was changed and you can use 7tv emotes on those channels

[karmic patrol]

but, no In my channel

[rare cape]

badges are awarded first of every month

[sly radish]

498/30 = 16.6 months

dont u need at least 17.X to get 1.5y badges?

[cold ridge]

Hi, can anybody help me with this? I already tried reinstalling, using edge.

[sly radish]

https://7tv.app/emotes?page=1 do u see emotes here?

[cold ridge]

Yes

[sly radish]

try clearing the cache i guess

[cold ridge]

ok

[sly radish]

#help-old message

[cold ridge]

can you send me your settings? Maybe I selected something wrong

[sly radish]

i dont think settings causes the issue, 7tv has been buggy recently, somebody got the same problem in #general

u can try vpn, refresh

https://github.com/SevenTV/chatterino7/releases

or use this

[cold ridge]

Well, thanks anyway

[west gorge]

I changed my twitch name a couple of days ago, but 7tv site doesnt show my new name. Any suggestions?

[lavish shard]

check top pinned

[granite arch]

Hello, Need help with linking my main 7tv account with the one on Kick. Sign-in on kick automaticly created a new 7tv account

It did the same trying to link discord

[lavish shard]

what's your 7tv main name?

[granite arch]

myissue

discord 7tv: pastorvivon_0
kick: treeoflife_7708

i changed my twitch name not so long ago and on kick too. all under Pastorvivon

[lavish shard]

@sullen hinge delete https://7tv.app/users/653f29fcbdbd05021204110c and https://7tv.app/users/64852e17152edf18727d732d

you use the Link account buttons in your profile right?

[granite arch]

For discord yes

but for kick, i can't remember,

i think kick i used the sign in and after i tried the Link account on 7tv

[lavish shard]

for now you'd have to wait until the admin delete your dupe account and try linking again

but odd that it made you a new account

[granite arch]

perfect, appreciate the help

Keep up the great work, love the app. been a sub for 1year + 🤗

[quasi chasm]

Howdy folks, I've been looking around at the faq/pinned things here and haven't seen my particular issue anywhere.

For the last few days I haven't been able to get any 7tv emotes to show up in my twitch channel or streamelements overlay chat despite having 7tv work fine for months previously. In my effort to get them working again I tried signing in on an alternate Twitch account and somehow that Twitch account has ended up linked to my primary account's 7tv page, and trying to login to the 7tv.app site with my main account results in a 500 error. I've tried to see if I can unlink this from my alternate account with no results

[sly radish]

alot of people say emotes not working in OBS chatbox recently

for the stream overlay try https://chatis.is2511.com/

[tidal sleet]

i subscribed 4 days ago and ccant use any of the 7tv

i cant change my icon and cant ccchange my color name

in 4 browsers

any help ?

when i click on 7tv web to go to my profile page , its black screeen ,y try whit chorme, edge , opera and safari browsers and not workking in any

y try whit chorme, edge , opera and safari browsers and not workking in any

[fading girder]

mods 7tv is broken

[lavish shard]

@earnest roost bugged editor https://7tv.app/users/6524222a371e7c66bd880ea6

[sly radish]

he left its over

[tidal sleet]

what i can do ?

[lavish shard]

nothing
wait until the admin came back online to fix it

[tidal sleet]

😭

[crystal frigate]

7TV is not working for anyone who uses StreamElements for a number of days now. Haven't heard devs acknowledge the problem either.

[vapid quiver]

:adminCheck:

[tidal sleet]

where is the admin ?

xd

[lavish shard]

they will come back after some time
think of it like him leaving work and this discord is the office

[loud shoal]

Bumping again 🌻

[swift vortex]

@sullen hinge or any admins/devs please delete this 7tv account https://7tv.app/users/6533c185b5c63fe97fd40782
I linked my discord to my main 7tv account, then it made this account above (link^). Now I can only link/connect my twitch to this account and not to my main 7tv account.

I get this error when i try to link my twitch account to my main 7tv account. {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}
This is my main 7tv account (do not delete this one) https://7tv.app/users/631224e5d561eb2631bec883

[safe kernel]

https://i.imgur.com/NwlC21O.png why cant i add the emote

this fucking emote set shit keeps fucking me

most annoying shit ever

[weary radish]

need help

[sterile echo]

If i delete my main accout on 7TV (which is connected to kick rn) can i then make a new account and not get the 70500 error if i start from 0 with no emotes at all?

[lavish shard]

try again
server was down for a while
so it couldnt detect any of your emotesets and asks you to make a new one

[safe kernel]

doesnt seem to work now either

[lavish shard]

do you have an active emote set right here?

[safe kernel]

https://i.imgur.com/Ryw7Jzj.png yup

oh

[snow portal]

have you tried right clicking it turt?

[safe kernel]

now its working

[snow portal]

oh

[safe kernel]

3rd tab open worked i guess

[snow portal]

refreshing a lot usually works

[lavish shard]

also use this one instead of Use Emote

[safe kernel]

is that a add emote button?

weird

2 add emote buttons

thanks for the help anyways pizza

btw when i added it it didnt actually add to my channel or something, im guessing itl take ages to update since the whole system is shitting the bed

[lavish shard]

"Use Emote" is for adding emotes for your currently assigned emote set
But the List icon allows you to manage the emote on multiple sets

not sure if your emote set is bugged as it still asks you to create a new emote set
so use the List icon would have less trouble

[safe kernel]

ok thanks

[lavish shard]

it didnt add to your channel bc it is added to another set
as it asked you to create a new emote set, that's where the emote is being added to

[safe kernel]

oh my god

emote sets literally are implemented so shit

i do not understand how to even use it at all

it literally doesnt make sense to me

[lavish shard]

what makes no sense

[safe kernel]

i clicked add emote

and its adding to a set

but i cant see the emote because its in a set

but theres an experimental button which i dont want to press because it says experimental

[lavish shard]

you mean the Origins feature?

[safe kernel]

when i go to my main emote sets settings by right clicking the settings look identical to the weird set

i dont know what i mean its aids

the whole experience is insanely fucked

it should be simple

id be more understanding but its been fucking ages its been this shit

[lavish shard]

that's nothing to do with your case
it's just that either you caught some bug, or the server was down at the time you tried to add an emote
so it didnt detect any of your emote set and asked you to create a new emote set
you pressed create a new emote set and that's where the emote went to

[safe kernel]

can u not remove a set and then select what set u want?

[lavish shard]

you can

To delete an emote set:

[earnest roost]

since when can a turtle complain so much

thats crazy

[safe kernel]

bro i just wanna add a fucking dancing stickman emote

[lavish shard]

to assign emote set

[earnest roost]

[safe kernel]

a cat and a stickman causes me this much issues man

WHY ISNT THERE A FUCKING DELETE BUTTON

WHAT

[loud shoal]

@earnest roost Are you able to delete accounts?

[safe kernel]

what the fuck does assigning the set mean

[lavish shard]

assigning it to your channel

[swift vortex]

where u want to use the emote set i guess?

[safe kernel]

i want to assign it off my channel and off the site

[earnest roost]

[lavish shard]

then assign another emote set to it

[safe kernel]

I DONT KNOW HOW

[snow portal]

okok

i’ll help turtoise

[safe kernel]

THIS IS SO IMPOSSIBLE TO UNDERSTAND

AAAAH

[snow portal]

he’s had problems with his emotes

[earnest roost]

yea lipton help this poor mental asylum patient

[safe kernel]

https://tenor.com/view/cat-кот-gif-23776192

[snow portal]

in the past but marc fixed it

ok turt

what’s the problem

[safe kernel]

emote sets are stupid 🖕

[snow portal]

start from scratch

[lavish shard]

also anatole fix this man's deleted editor

[safe kernel]

i want to add the stickman and the cat emote but its opening it in an emote set 😡

[snow portal]

is it still doing it?

[safe kernel]

yeah idk what to do

[snow portal]

uhhh

[safe kernel]

idk how to move the emotes to my main emotes

[snow portal]

i can try to add it for you later if you wanna send me the emotes

[safe kernel]

i cant be the only one not understanding this set shit

[snow portal]

turtoise

it’s okay

[earnest roost]

angy tutel

[safe kernel]

its not ok i just want to add an emote to my channel and its making do random shit

add emote to channel never been this hard

[earnest roost]

what do u not understand lol

1. emote set attached to channel
2. emotes in emote set

3. ???

[snow portal]

turtoise i’ll add them for you

it’s fine

[lavish shard]

Give a man a fish, and you feed him for a day; teach a man to fish and you feed him for a lifetime.

[snow portal]

ehhhhh

eh nononono

[sterile echo]

pizzage?

[swift vortex]

give perms to pizza so he can delete our accounts when?

[snow portal]

[lavish shard]

Lets get thing straight

• You are not limited to have an emote only enabled in one emote set. You can enable it in multiple sets, all of your emote sets. You dont have to think about How to move my emote from Set A to Set B. Just enable it in the set you want with the List icon
• Only 1 emote set can be assigned to your twitch channel. So if you assign another emote set to your channel, it will override your existing assigned emote set and use the newly assigned emote set instead

[swift vortex]

he's the only person that have tried to help me with my 7tv issues lol

[safe kernel]

https://i.imgur.com/zOAmvai.png why are the ones ticked able to be seen in my chat but the one crossed isnt, why are two called "turtoises emotes" why can i not just click delete the emote set because i do not want it

i dont want to move sets i just want it gone

i dont care about the set idea i just want to add a fucking emote to my channel

[lavish shard]

as said, you can delete emote sets

[safe kernel]

oh so u have to go onto the emote set itself

tell me why its called settings but the settings doesnt have a delete button

when u open the settings page of emote sets there should be 1. a description of what the fuck it does 2. a fucking delete button 3. explain in greater detail what the fuck origins does

[earnest roost]

[safe kernel]

also 2 buttons for adding emotes is weird i dont like it

ill see u in a few months when theres 50 more updates and everything else is the same

[earnest roost]

[loud shoal]

@earnest roost Are you able to help with deleting duplicate or non-linked accounts?

[obsidian minnow]

Hi! At Twitchcon in Vegas I visted the 7tv booth and played slots for 3 Pog's, . I was supposed to receive a paint for that but haven't. Any insight as to why or who to contact? Thanks you!

[blazing ether]

it not out just yet but it should come in the next few days we're working on it

[obsidian minnow]

oh, great! thank you for timely response. I'm very excited

[swift lintel]

if any admins are currently available and have some downtime I'd be very grateful if I could get some assistance with this issue https://discord.com/channels/817075418054000661/1163510234992611348

[granite arch]

Any chance my kick and discord account to be deleted today

[sly radish]

$% his alts get deleted today

[junior ravine]

50.49%

[sly radish]

[granite arch]

that is some good odds, ill take it

[sterile quarry]

is there an app like purpletv but for kick?

[narrow bear]

Hello, user add my person for editor and i cant add smiles for hes channel, why?

could it be that you can only be an editor on 1 channel?

[lavish shard]

no
you can be editor of multiple channels

check if they already have an emote set, if not, add it for them

[narrow bear]

i have only 1 channel list

[lavish shard]

what's the name of the channel you want to add emotes into?

[narrow bear]

earthqdota

[lavish shard]

because they dont have an emote set
as said, add an emote set for them under their profile: https://7tv.app/users/64e2904d3ba4357e10e5d497

[tidal sleet]

omg all shits are buged , next bug on discord cchannel

[lavish shard]

?

please clarify

[tidal sleet]

900 guys whit problems and 0 solutions

😦

[granite arch]

It's flawless for me

[lapis egret]

Hello. I hope I am writing to the right channel, but I will be grateful for your help. I'm trying to add a smile to my girlfriend in GIF format, but I can't. The download stops at 100% and that's it. Is this a problem in my misunderstanding or did I catch some bug?

[lavish shard]

check flowchart in pinned

[narrow bear]

thx man

[sly radish]

w33ha

[lapis egret]

Thx. ❤️

[cerulean sigil]

Do emote reuploads never get approved?

I reuploaded Esmount on the 19th and it still hasn't been checked yet.

[dim merlin]

been trying to add emotes the past couple days and stuff is just not loading correctly at all

im not gonna try to add any emotes because it already fucked up my emote sets

[worthy arch]

why do you have 5 empty sets

also you dont have any set active atm

[dim merlin]

i tried to add an emote and i saw some bizarre modal about creating emote sets. i tried to click through it but stuff on page was only half loaded so i think it sent like 5x emote set creation requests

[worthy arch]

okay i can see the issue

[dim merlin]

maybe my user data had not loaded and the page was in a half-loaded state, so it thought i had 0 emote sets

[worthy arch]

currently the website is so slow it takes a good 15s to load all the stuff properly

[dim merlin]

good to know, i dont want to send any broken requests. its not just my account's emotes i manage, so thankfully i only have messed up my own stuff

[keen oak]

How will I know streamer added me as editor for 7tv?

[tulip solstice]

you can check your 7TV profile

[keen oak]

Oh really

Thanks Anson

[tulip solstice]

@keen oak actually

uh

I think you have to try to add an emote

it'll show any channels you have permission for

but only if they have given you the "Modify Emotes" permission

[keen oak]

Ahhh ok

[nova gate]

Please delete this dupe account: https://7tv.app/users/654138df2d035a641e52eb8e

[delicate grove]

@earnest roost can you help me with my account (https://7tv.app/users/6168c7cbe7db9b760346b123) ? seems to be broken because of a deleted editor account...I haven't been able to manage emotes for months

[hollow quiver]

I can't log in in 7tv site HELP ME {"status":401,"message":"invalid csrf token"}

[rustic spindle]

@earnest roost sorry for ping but there isnt a free month and it asks to buy a subscription 😦

[spring mauve]

Hi. I can't view my channel. I thought it was a problem with the website, but my friends can view their profiles without any problem, but not mine.

I tried logging in on two different browsers and it didn't work

[lunar wadi]

How do you change your sub plan? I want to change it from monthly payments to a year ahead. I don't see how can I do it. Should I stop renewing? But does it immediately cancel the current subscription?

[dreamy quest]

i have constant loading issues its generally slow. have been like this for a week

[green vessel]

When I open a second twitch tab on chrome 7tv works in the new tab but not in the first one anymore so I have to reload the first after closing the second

It happens every time

[wheat sapphire]

@dreamy quest @green vessel fault of the website, a lot of us don't have those answers but its better to let you guys know rather than someone not respond

[green vessel]

Yeah np I was just sharing the bug

[wheat sapphire]

that also could be your ipv settings on your own pc but everyone has complained about the website not working/being slow for the past idk feels like 2+ weeks

so I dont know whats the fault of what

[green vessel]

I've experienced this bug for a while, 2-3 months so idk if it's related

[wheat sapphire]

at that point no it would not be - could be related like I said to ivp settings

I cannot remember whether its ivp4 or ivp6 but one of them can be disabled in your windows settings to prevent that issue afaik

[latent oxide]

Uhm

I can't add any emotes

[wheat sapphire]

refresh the page

probably multiple times - fault of the website atm

[latent oxide]

Alrighties

I've had this weird issue with my account where it still shows my old twitch name and icon

And it feels like it bugs out a bit because of that

[wheat sapphire]

afaik it wont update the actual name if you change your twitch name - again that would be a planned fix but I dont know when

[haughty thunder]

is 7tv down

[wheat sapphire]

#help-old message @latent oxide

@haughty thunder I wouldn't say its down although bottlenecks every day around this time

but the website hasn't been working properly for 2 weeks +

[haughty thunder]

is there anything i can do?

or is it just on 7tv side

[wheat sapphire]

what are you trying to do on the website

[haughty thunder]

no like

i cant see emotes

reinstalled the extension

tried different browser too

[wheat sapphire]

is your browser up to date

have you cleared your cache

what browser are you using

[haughty thunder]

firefox and google

havent cleared my cache one sec

[wheat sapphire]

is there an extension interfering with it etc etc.,

firefox has had issues for a while apparently I would guess

[haughty thunder]

no i didnt add anything new

also i tried google which was working fine

but emotes still didnt show up

i cleared my cache

[wheat sapphire]

you cleared it and it doesn't work?

[haughty thunder]

yup

[wheat sapphire]

is this for twitch, youtube or

[haughty thunder]

twitch

[wheat sapphire]

if you tried for chrome does it have permissions on chrome and you tried all of the same solutions?

or restarting your pc

cause I for some reason cannot understand how it would be a multi-browser issue

firefox has known to cause issues at least for a lot of people in this channel

[haughty thunder]

i did restart pc

i see a bunch of people in chat saying 7tv is dead too

so its not just me

[wheat sapphire]

it would depend what they mean by dead

[haughty thunder]

what does 7tv do other than emotes

[wheat sapphire]

we have a chat extension

that helps customize twitch/chat

[haughty thunder]

oh

[wheat sapphire]

technically just chat

[haughty thunder]

well idk might be that too

welp i genuinely am not sure

thanks tho

[wheat sapphire]

yep np

could be like 600 things but

private browsing etc., things like that

[haughty thunder]

oh well

[wheat sapphire]

firefox issues on twitch go back at least 4+ months in here and none of them had fixes I dont believe

[tidal sleet]

i try on chrome, opera, edge and safari

and its bugued in all for me

black screen on options

and cant change any ccolor or badges

[opaque shoal]

i was randomly signed out of my twitch on the site and i cannot relog in, im stuck on a loading screen

no emotes are loading to look at either

[wheat sapphire]

its down

or just went down

[clever chasm]

website working again

[opaque shoal]

ive had issues with the site for the last 3 weeks, it only works like 50% of the time

[robust harness]

Still having issues with emotes showing up on twitch. tried on chrome and edge.

[opaque shoal]

same and i have a big stream in 40 minutes

[robust harness]

My girlfriend is currently streaming

[wheat sapphire]

@robust harness what is currently the issue

@opaque shoal Also the same question in your case for debut

I can try to help but no guarantees given that lots of things are out of my control

[opaque shoal]

oh its alright, i was just having trouble adding emotes and the newly added emotes were not showing up in my chat like they usually do

[wheat sapphire]

showing up as in when you add them the event that would show up in chat saying that you added it?

[opaque shoal]

yes

[wheat sapphire]

are you able to add them from the website?

and just the event doesn't show up in chat

[opaque shoal]

yes but only after multiple tries; it seems like the emote is added but i usually use the event to make sure so i couldnt do that

[wheat sapphire]

would seem like the fault of the website to be honest; I try to do the same thing and I cannot find sets to add it to

although earlier I tried and it was fine

can you try choosing an emote and refreshing the page - wait a little bit and then add it to the set

just seems like if you pick and emote make sure it has the bar to be able to add it on the page - otherwise refresh
the site is slow so waiting a little bit should give the option - although not optimal seems to work - I did get the event in my chat

[opaque shoal]

yeah i was able to add stuff it just took way too long to do and it has been a recurring issue for the last 3 weeks so just a bit frustrating

ty for the help though!

[robust harness]

everyone in the chat and streamer are unable to see the emotes. they aren't showing up on the stream either

[wheat sapphire]

Sorry about that, like I mentioned before a lot of those issues are unfortunately out of my control hope the debut goes well

[wheat sapphire]

Is this the same as the issue above? Can you add emotes? and WHERE do they not show up

as in chat or a chat on screen

[robust harness]

they're not showing up anywhere

i'll look into whether or not i can add emotes

specifically they are not showing up when you tab to complete. they aren't showing up in the box where you can select emotes, or anywhere else

[wheat sapphire]

what channel is this?

[robust harness]

https://www.twitch.tv/deathprincess

i can add emotes, but they dont show being added

[robust harness]

literally just got fixed. thank you!!!

[wheat sapphire]

its just a little slow because the website hasn't been working properly

[echo ledge]

Help, how can I enable the slow mode timer without having to deactivate 7TV?

[wheat sapphire]

I'm not sure if there is a setting for that

it might be suggest in #1011978838848311316 but if not just suggest it there

[echo ledge]

thx 👍

[swift vortex]

admins/devs please delete this 7tv account https://7tv.app/users/6533c185b5c63fe97fd40782
I linked my discord to my main 7tv account, then it made this account above (link^). Now I can only link/connect my twitch to this account and not to my main 7tv account.

I get this error when i try to link my twitch account to my main 7tv account. {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}
This is my main 7tv account (do not delete this one) https://7tv.app/users/631224e5d561eb2631bec883

[fossil orchid]

Why is 7tv performance so bad tonight? Takes a long time to load emotes and then it just timesout halfway through. Happening in incognito mode on Chrome too.

feels like 7TV is getting rate limited or the service is just overloaded due to the popularity now

[knotty nova]

yo, is it possible for my account to be deleted yet? just been waiting quite a while

@sullen hinge

[clever ermine]

hey, im getting this error: Error: Missing Internal Dependency: Failed to establish connection with the CDN Service (503) when trying to upload an emote

is there something i can do or is 7tv bugging again?

[tranquil sun]

does anyone have expierience with custom widgets in streamelements? for some reason my 7TV emotes wont show after 1-2days... now idk if its because of 7TV or streamelements

[humble hollow]

This has been happening to me as well for the last 2-3 days but it's worked perfectly fine until recently with zero issues. I've tried a few different troubleshoot methods and nothing has helped me so it's a possible issue with one of the two or even both

[granite arch]

❤️ don't forget ladies and gentlemen. pretty please

[humble hollow]

I'm assuming that's directed towards us, but I have tried de-linking and re-linking & it didn't matter

[granite arch]

Thanks for trying 😦

If i'm a years+ sub, will it help ?

[wheat sapphire]

@humble hollow @tranquil sun

[granite arch]

HOLD 🤚

[wheat sapphire]

hold for what

[granite arch]

not you lol

[wheat sapphire]

oh okay

@humble hollow @tranquil sun Is this your on-screen chat I'm assuming

or a chat you read off of when you stream

[humble hollow]

On screen chat

[wheat sapphire]

Streamelements/Streamlabs sometimes break things with updates, we usually recommend for on-screen chats that you use this - https://chatis.is2511.com/

[humble hollow]

okay tysm! i'll try it out!

[tranquil sun]

the thing is i have a custom overlay for the chat is that also possible to use with chatis?

[wheat sapphire]

custom overlay as in what

[tranquil sun]

like a custom widget

[wheat sapphire]

chatis is a browser source so

[lavish shard]

Like what kind of widget

[wheat sapphire]

SE has custom widgets that people can use

[tranquil sun]

this one

[lavish shard]

Not possible with chatis

[tranquil sun]

sadge

[wheat sapphire]

2 different possibilities

if that was made by someone you can request them to see if they can fix it, or just wait for SE to announce a fix (which would probably take longer)

[tranquil sun]

ah alright^^

i try the first one i guess

but its SE problem so far?

[wheat sapphire]

happens every so often

[tranquil sun]

that its not showing

[wheat sapphire]

they update their stuff and it breaks it

then they'll fix

then they do the same thing at a random time later

[tranquil sun]

bruh

[wheat sapphire]

[tranquil sun]

well thank u so much for helping out

[humble hollow]

yeah it happens like every 3-4 months

[wheat sapphire]

with chatis at least its not default

you can customize how it looks

[ionic storm]

is the 7TV api down or something? keep getting a 410 when doing requests

[earnest roost]

#news message

the date struck

It's November 1st

[ionic storm]

oh wow. I did not see that. thank you

[lavish shard]

i wonder how many apps are dead bc of that

[sly radish]

[crimson sparrow]

Hello, I have a problem with 7tv, and more specifically with the frosty application on my phone, I don't see the 7tv emojis in it and they don't want to load. what could be the problem? I have already uninstalled and reinstalled the applications but it didn't help

[lavish shard]

They probably have not updated their api
You can also use PurpleTV https://github.com/NyanArchive/OrangeTV

[worthy arch]

maybe post it again

• twitter

[crimson sparrow]

Okey thanks

[grand stirrup]

i cant get 7tv to work on firefox, anyone know why? it works on chrome but i dont like to use chrome

no matter what i do it doesnt work, i've managed permissions n everything

[wind adder]

I have this problem with the extension

can any one help ?

[lavish shard]

check flowchart in pinned

[wind adder]

wdym ?

[lavish shard]

#help-old message

in pinned message

[wind adder]

ty

[upper scaffold]

Can anyone help me why my 7tv emots on chat overlay is not showing properly
It worked a for a while and recently got bugged entirely without me changing anything

[worthy arch]

most likely broken because its using the outdated v2 api which was discontinued today #news message

[upper scaffold]

is there a way to fix that?

[worthy arch]

you can use this chat overlay instead https://chatis.is2511.com/

[upper scaffold]

Its a good alternative for sure
but I am using a custom one
but thanks anyways

seems like I have to wait until Devs migrate to v3

[worthy arch]

yup

[upper scaffold]

thanks again, have a nice day

[willow ferry]

yeah it just needs to be migrated

its not too massive of a change, but the datastructures are different

the v2 api has been deprecated for over a year now

the final cutoff date was today

[upper scaffold]

I see

are Stream elements to blame for not migrating? or is the obs plugin is not updated?

[willow ferry]

not sure

depends if your chat widget uses the provided streamelements hooks

if it implements 7tv support itself then no

but I'm not aware

if streamelements itself uses v2 or not still

[upper scaffold]

I see, thanks
I need to look into the JS code of the chat overlay and see if the hooks are alright/updated or not.

have a good day

[knotty nova]

yo, is it possible for my account to be deleted? just been waiting quite a while
@sullen hinge @lavish shard

[lavish shard]

marc

[plucky stirrup]

when do we get our nov paints?

[upper scaffold]

So after extensive trial and error
seems like 7tv emot just breaks and has nothing to do with chat overlay or SE
is the obs 7tv plugin working alright? cause Bttv emots working but not 7tv one

[granite arch]

Try https://kicktools.ayybabz.com/fusion_chat

[clever chasm]

Good question. and the new badges for those who earned them.

[sage wigeon]

so whenever i try to upload an mp4 file it says "This emote is no longer available" after like 2 seconds

and i have no idea why

[willow ferry]

video formats are not well supported

its preferred to upload in either avif or webp

[sage wigeon]

i mean it worked before but i had to edit it and now it doesnt work anymore

but aight

imma try those 2

[mellow onyx]

Uhh anyone know what happened with the name paint glow in chatterino?

It just randomly changed, I didn't update or anything

[worthy arch]

wait wtf

actually real

[sly radish]

[granite arch]

i'm trying to upload an emote and i'm getting this?

[regal yacht]

Is there something other than the 1000x1000 limit on profile pictures? I keep trying to update mine on 7TV and it won't take.

It seems the requirement is a bit less than 1000x1000, had to lower it to 500x500, maybe im doing something wrong but maybe this info can help someone else

[sudden crescent]

heyo.. im watching gingi and his emotes are deactivated for some reason.. he even tryed to activate the emote group.. any idea? https://7tv.app/users/62b23f5f7269ba593c203060

https://www.twitch.tv/videos/1965781353?t=3h56m24s

[quaint trout]

Hi, I cant disable this emote or else, how to fix it?

[clever chasm]

[quaint trout]

[tulip solstice]

"or else"

Or else what?

Usually when there are no buttons other than "more" it means you're not signed in

[clever chasm]

BTW is this enough for 1.5 year badge

[quaint trout]

or else, means put it in emote set lol

[quaint trout]

ok i'll re-login again and try

oh it fixed

thanks!

[tulip solstice]

np

[wheat sapphire]

Paints are delayed this month

We have them but they wont be sent out probably for a couple days

[hollow pumice]

7tv paints and personal emotes arent displaying in chatterino

any tips?

[wheat sapphire]

Probably because they are using the old api and need to he fixed maybe

[hollow pumice]

let me try chatterino nightly

i recall that working

[quartz light]

[clever chasm]

661 days what badge do you have ?

[unkempt cobalt]

Refuses to be disabled

[hasty ibex]

Is there a way to upload your 7tv emotes to your discord channel?

[lament glade]

how can i add personal emotes

[cedar yacht]

I can see 7TV Emotes in my OBS chat, but they dont appear in the chatbox on my screen. I use Opera GX and only have bttv and 7tv as extensions. How can i fix this problem?

[rugged dust]

try disabling bttv extension

[umbral pilot]

Is there another way to apply name paints besides the website? I can't seem to get to mine with the website not showing my profile

[haughty gorge]

is there a way to hide this button on right side of chat input?

[cedar yacht]

it didnt work

[lament glade]

?

[cedar yacht]

On the left is how it looks on the stream and on the right how it looks on the chatbox on the website

[umbral pilot]

When you find an emote you want, if it's approved for personal emote you can add it to your personal emote collection next to the use emote button with the 3 dots and select the personal emote collection

[lament glade]

it doesnt appear for me

[umbral pilot]

Are you subbed?

[lament glade]

yes

[umbral pilot]

Maybe try reloading the page, the website has been a bit iffy

I've had to reload the page like 3-4 times sometimes

[lament glade]

my friend told me that i could add in emote sets tab but it also doesnt appear for me

[quartz light]

[lament glade]

and that maybe i delete it the set

[umbral pilot]

Ye like i said sometimes you gotta reload like 3-4 times sometimes even more

[lament glade]

but i didnt even see it

[lament glade]

ill try

ty

[umbral pilot]

Sometimes it shows 0 collections, sometimes it won't even show the add emote button, then others it'll work fine and show my twitch channel emotes and the personal one

[clever chasm]

I got these

[quasi chasm]

Bumping this again to see if anyone has any insights. Thanks in advance 🙂

[lament glade]

i have a lot

[misty sleet]

Why can't some channels add 1000 emotes. They have a 600 limit. As examples, I use the 7TV accounts of big_mack321, einfachgaba, deidaraxx and sxmxrai. Could they do something about that? I am writing to you as the Twitch moderator of the channels or 7TV Editor

[umbral pilot]

Asking again, how does one change name paints without the website? o,o or is profile working for anyone else and it's just my browser that's keeping it blank?

[jade plank]

afaik it's a known bug for accounts which were created after the emote increase

[clever chasm]

i'm old enough to have 1000 slots

[misty sleet]

Can you do something about it or do you have to wait until the error is fixed?

[jade plank]

currently no fix ¯_(ツ)_/¯

[wheat sapphire]

@misty sleet

if people created accounts after we boosted them from 600 slots to 1000 it wouldn't have granted 1k slots

some accounts also got bugged and didn't get them either

and then people just kept requesting us to change them from 600 to 1000 and it became to much so all of that is at a halt at the moment

@umbral pilot website is having a lot of issues, you still change them by using the website but we have slow loading and other issues and I, myself are not sure on an ETA

[wheat sapphire]

give me a second to read

[umbral pilot]

I haven't been able to get it to load at all

[wheat sapphire]

@quasi chasm so you have 2 profiles I'm assuming

what are both of them named

since last night it got worse, so continuously refreshing you might be able to see some loading progress @umbral pilot its not the best solution but it was working somewhat last night

unfortunately I can't give direct updates as I dont know what progress or if progress was made in fixing the website

[swift vortex]

@wheat sapphire are you able to delete 7tv accounts, or who is?

[wheat sapphire]

I also cannot do that

@swift vortex

[swift vortex]

alr doesnt seem like anyone wanna do that for me

[wheat sapphire]

that would be the admins, usually marc does that but I do not know where he is or what is going on with regards to deleting accounts

would assume its the same state as the 600-1000 slots issue

where it just became too many people asking for it so they might be looking for another solution or something

I'm aware that it does not help solve your issue but I myself cannot do anything

[swift vortex]

yeah my problem is that i cant link mytwitch to my main 7tv, only the dupe account i got when i tried to link my discord to my main

[quasi chasm]

Should be jsqsh and maybe lil_tapenade, unless they're both called jsqsh because the last time I logged in as the other it said that in the top right as well

[wheat sapphire]

I cannot find that new account that you named

I can find the first one but not the 2nd

[quasi chasm]

lil_tapenade was the twitch account I logged in with, but it seemed to be connected to my jsqsh profile

[wheat sapphire]

its not though

[quasi chasm]

Oh, let me see if I can log in real quick and look

[wheat sapphire]

the jsqsh account has only 1 link and its jsqsh and jarkwish your discord

regardless, it should be fixable

try right click signing in with your discord and see if that lets you

[quasi chasm]

Here was looking in with the other

Will try to log in with discord rn

Was able to login with discord

[wheat sapphire]

seems to be a case of two separate linked accounts

can you re-link your twitch from there?

otherwise there is a workaround that would work

although it is not fast it works

usually

[lavish shard]

dont do that

[wheat sapphire]

it doesn't work anymore?

[lavish shard]

doesnt work anymore

[wheat sapphire]

then just get an admin to appear out of the graveyard and relink the accounts

[quasi chasm]

OOH the linking worked and I can see the emotes in chatterino again! Not showing up in streamelements chat but I think that's a known issue rn, right?

[wheat sapphire]

you can fix that

depends what you mean by SE chat

like your chat that you read off of while streaming?

or an overlay

[quasi chasm]

The overlay chat

[wheat sapphire]

you can just use chatis

https://chatis.is2511.com/

SE/SL updates often break 7tv showing in the overlays

[quasi chasm]

Awesome

[quasi chasm]

Thank you so much for the help, I really appreciate it!

[wheat sapphire]

no problem, its the least we can do given some people don't get responses or actual solutions sometimes

just come back if you need more help

[quasi chasm]

I will, tysm

😁

[wheat sapphire]

@lavish shard

[lavish shard]

:Joe_Stare:

what was the account with their discord linked?

[wheat sapphire]

their main

jsqsh

[lavish shard]

jsqsh?

[wheat sapphire]

they fixed it

it just wasn't linked on their main they were getting a 500 error after making a new twitch to log in to 7tv

so signing in with discord and then re-linking the main twitch worked

[umbral pilot]

I don't think reloading is working, no loading progress just the normal blank screen

Is there like a code i gotta put in, like up up down down left right left right square?

[wheat sapphire]

the website actuall seems to be somewhat faster rn

[umbral pilot]

For emotes, but i've not once been able to see my profile or settings xD

[lavish shard]

so the reason why the good o' relinking method doesnt work anymore
is that the system now wont allow linking connection if the name of the connection is already registered in the database

[wheat sapphire]

ah

@umbral pilot I can see my profile at this moment

[umbral pilot]

Wtf ;-;

[wheat sapphire]

I also went to go change a paint and its fine

[umbral pilot]

I've tried 2 different browsers and just see the gray screen

Are you able to see other peoples profiles? Maybe it's just my profile that's messed up? xD

[lavish shard]

@umbral pilot what's your 7tv name?

[umbral pilot]

LeagueVII

[wheat sapphire]

your page is blank

[lavish shard]

another case of bugged editor (your editor asked for a account deletion, and their account deleted, but not from your editor list, so it does not load anymore)

[wheat sapphire]

actually fucked by website

^ yeah what pizza said

[umbral pilot]

My pain is immeasurable and my day is ruined

[lavish shard]

@earnest roost bugged editor

[umbral pilot]

How do i get that fixed?

Wait an editor for my emotes? O,o

[wheat sapphire]

the website seems to be moving faster

yes thats what he means

[umbral pilot]

Wtf xD

So what do i do about this? o,o

[lavish shard]

nothing you can do on your end

[wheat sapphire]

I dont believe you can do anything you just have to wait

[umbral pilot]

F

Do i have to put in a ticket or something or is it like a timed thing?

[lavish shard]

dont think there's any ticket system here
maybe you ping anatole again with the link to your 7tv profile stating your editor list is bugged

[umbral pilot]

Which channel should i do that in? Just here?

And my user profile or the actual link to my profile?

[lavish shard]

here and/or #1011978838848311316

actual link: https://7tv.app/users/653a8885af0fd607b5e97898

[umbral pilot]

Ah okay

@earnest roost Could i get some help with my profile? I have a bugged editor with a deleted user that wasn't removed from my editor list and can't access my profile anymore
I only have 1 editor so it's probably Livec
https://7tv.app/users/653a8885af0fd607b5e97898

[swift vortex]

admins please delete this 7tv account https://7tv.app/users/6533c185b5c63fe97fd40782
I linked my discord to my main 7tv account, then it made this account above (link^). Now I can only link/connect my twitch to this account and not to my main 7tv account.

I get this error when i try to link my twitch account to my main 7tv account. {"status_code":500,"status":"Internal Server Error","error":"Internal Server Error","error_code":70500}
This is my main 7tv account (do not delete this one) https://7tv.app/users/631224e5d561eb2631bec883

[flint glade]

Is the v2 API no longer avalible or something? How do you get global emotes with the v3 API?

[lavish shard]

https://7tv.io/v3/emote-sets/global

[flint glade]

Thanks

[lavish shard]

Also #news message

[flint glade]

How can you tell if an emote is ZERO_WIDTH with the v3 API?

[earnest roost]

It'll be on the "state" property

[lavish shard]

https://github.com/SevenTV/Website/blob/8f33e969bbb6a34d403636dce3a68bd426d42d2f/src/structures/Emote.ts#L52
if the emote has "flags":256, it's a zero width emote

[flint glade]

Ah ok, so it will be in state in the future but for now I just have to check if flags === 256?

[prisma pendant]

Is 7tv down?

My name color isn't showing and my badge is gone.

[lavish shard]

Better to check if the bit 8 is 1 because the emote might have more than 1 flag and it might not be exactly 256

[flint glade]

Ok cool

[prisma pendant]

Also hello

[kind arch]

there are issues they're trying to fix right now with slowness

not down just slow

[prisma pendant]

Thank you!

[knotty nova]

@lavish shard is Marc the only one that can delete my account?

[lavish shard]

i guess anatole too but he doesnt usually handle that
so yes unfortunately

[knotty nova]

[simple bramble]

hey o/ probably not the spot for this, but is anyone else having issues with 7tv emotes not showing on their streamelements overlay?

[lavish shard]

Stream elements need update their code to support the updated 7tv api
Meanwhile you can use this instead for stream chat https://chatis.is2511.com/

[simple bramble]

ahhhh that makes sense, thank yoooouu ❤️

[glossy flicker]

can anyone help me getting this fixed? when I press the exentsion button to open the menu it opens like this. I tried everything. installing, uninstalling, testing newer/older versions

[sly radish]

check pinned messages, the flowchart

[glossy flicker]

doesnt do anything sadly

[sly radish]

because that buttom does nothing u can click at the white pill

the flowchart has the full picture of it on the left

[glossy flicker]

[umbral pilot]

The white button does do something for me, it just goes to the original configuration setup of the extension but nothing else

Oh wait you're probably talking about another button nvm

[sick crane]

can i add emote sets for a streamer as their editor?

[lavish shard]

yes
just go to their profile page and look top right for a green button to add emote set

[upper scaffold]

This error happen so often
is there any way to fix that up?

[sly radish]

your emotes looks fine to me, i think the site is just slow recently which make it say you dont have any emotes

[upper scaffold]

yep

[sly radish]

there

[upper scaffold]

sometimes It takes like full 10sec to load it up
sometimes it does not load at all

and sometimes it works just fine

[sly radish]

yeah 7tv is reallly really slow since twitchcon

[upper scaffold]

after twitchcon
my normal chat overlay also stopped showing 7tv emots

[sly radish]

i think its due to api change #news, 3rd party tools need to update to v3

https://chatis.is2511.com/ this overlay works for me

[upper scaffold]

yeah I am using that for now
but I do hope my chat stuff fix later down the line

[sly radish]

[upper scaffold]

anyways
have a good day guys

[sly radish]

you too

[light flare]

how much time does it take to switch to another emote set?

[lavish shard]

Wait for 5-10 minutes after you've switched

You can see the update immediately on 7tv.app, but takes a while to update on the streaming platforms

[violet crow]

Can someone delete my old 7tv account, because i cannot login with new one with same nickname becuase of restriction on 7tv nicknames unique?

[ashen hatch]

Hey, my 7tv Badget is gone

How can I write anyone from support?

[timid seal]

i dont know why but one of the channel im editor for only as 600 slots and all the other channel have 1000 anyone knows why ( fyi i look at the emote set setting and its cap at 600)

[tall otter]

any chat overlay on stream which works with 7tv emotes atm?

[sly radish]

https://chatis.is2511.com/

[tall otter]

ty

[sly radish]

[tall otter]

[timid seal]

[sly radish]

[nova hornet]

Give the FFZ add-on v3 pls

[crystal frigate]

I put in a ticket with StreamElements and a dev got back to me and said that 7TV emotes problem should be fixed now, but some animated emotes might still show static

[ashen cliff]

why is 7tv not working on streamlabs?

[worthy arch]

#news message

[ashen cliff]

?

[worthy arch]

its using outdated api

the streamlabs devs have to fix their overlay

you can use this instead https://chatis.is2511.com/

[ashen cliff]

ok, thanks and how do i "Configure a new browser source on your streaming software with the given URL."?

[modern reef]

are we able to combine emote sets?

[lunar wadi]

When badges are going to be fixed?

[earnest roost]

budges?