help-old

[lavish shard]

fix it so i can remove a branch from my flowchart

[willow ferry]

you have a fucking flowchart?

[tulip solstice]

just fix it

but unironically

set a minimum width

since the rest of the content is clearly fixed width

[tulip solstice]

it's been posted many times here

You need to spend more % of your day on discord, my friend.

[willow ferry]

stfu

you jebaited me

I actually checked

its been posted once

two days ago

while I was asleep in a message block I didn't read because I don't religously read this channel

if someone else has already helped issues

[tulip solstice]

snippets of the flowchart have been posted several times

[lavish shard]

it's pinned so we can just tell ppl to check pinned

[tulip solstice]

true HELPer

[willow ferry]

honestly not really sure how I feel about having self diagnosis

like its right

the flow chart that is

but the most common shit I see here now

is users misdiagnosing their own errors

and asking for help with the wrong things

because they've assumed they have a different issue, and then dont say the actual symptoms for proper resolution

oh my error looks like your error, they must be the same

[lavish shard]

it was originally made so i can streamline looking into "my extension" not working issues
cuz the other day i realise there's so many cause to this issue

[tulip solstice]

yeah

typical chrome user IQ, amirite?

[willow ferry]

yeah perhaps a flow chart would have the opposite to the effect I'm imagining

I do want to develop some better form of error reporting

we kinda need a better system for this

a discord channel is non ideal for the reasons i said above

alot of people tend to give too little information

or pile on to other peoples reports incorrectly

[drifting nimbus]

Hello, on the 7tv page I have a Twitch name that I had a long time ago, how can I change it to have the current one?

[willow ferry]

and then get upset that their issue isnt resolved when the original issue is

beacuse they had a completely different one

[lavish shard]

i mean if they follow the flow chart, 90% it would get fixed
that's how i used to do it

[willow ferry]

currently 7tv names don't update

[lavish shard]

you cant for now
gotta wait until the newer site is done

[willow ferry]

there is no way to change the name shown on 7tv as of right now

the newer site wont allow this either

it will just always reflect the correct name

instead of static

[lavish shard]

but it uses your connection's name right?

[willow ferry]

you wont be able to "change" it but it will be correct

yeah

right now though theres no way to acheive this

[drifting nimbus]

Should I wait long?

[willow ferry]

it will always be the first name you signed up with

[lavish shard]

im clueless about that
no documented progress right now

[tulip solstice]

98% easily

don't undersell it

melon is just being a doubter

[lavish shard]

doubters?

[drifting nimbus]

But are you sure that when you change the page it will update? It's just that I've been waiting for a long time for it to change and I thought that paying the subscription would change.

[lavish shard]

no

as said
no way to change your 7tv username for now

and nothing in the subscription page mentions anything about that

[drifting nimbus]

ok, thanks

one more question

how do I get more paint names because I only have the Halloween ones?

[lavish shard]

all paints are time limited
if you missed out on the past one, you cant get it again in the future

so for this month it's the halloween ones

[drifting nimbus]

thankss!

[lusty heart]

just subscribed. how long before i can use personal emotes?

[lavish shard]

you should be able to use it when you see the Personal Emote set in your profile

[lusty heart]

i see it but when i go to an emote and try to add it i only see my regular set

[lavish shard]

try a refresh
maybe it hasnt updated yet

[lusty heart]

it worked but i had done that a dozen times

thanks

[lavish shard]

classic

[lusty heart]

why are certain emotes rejected for personal use? like HUH https://7tv.app/emotes/614888e71eb7078240527457

[lavish shard]

emotes that might bring toxicity is not personal approved

[lusty heart]

is toxic? https://7tv.app/emotes/60b056f5b254a5e16b929707

[lavish shard]

that idk
ask @snow portal

LIPTON

[lusty heart]

but this one is fine https://7tv.app/emotes/63253e0cfc19f4828e3fbaec

[willow ferry]

too fast

[lusty heart]

i see

[lavish shard]

is there a full list for personal emote requirements?
they are scattered across different posts

[lusty heart]

yeah i wanna read it

[finite dirge]

aw thank you so much

[willow ferry]

Also this one isn't approved

[lavish shard]

the technical requirements are here: #news message

[willow ferry]

It's just not explicitly blacklisted yet

So you adding it has moved it to the request queue

Where a decision will be made

[lusty heart]

i see

so trolls can only troll for max a day or less

[willow ferry]

Nah

[lusty heart]

and you dont have to do it for literally every emote

[willow ferry]

You can't use it at all

[lavish shard]

no
you cant use non-approved emotes

[willow ferry]

Until a decision is made

But you can add it

It just won't show for anyone

Emotes that are pre-approved work immediately

[lusty heart]

i can see it in chatterino in a channel thats not mine

ahh i see

i get it now yeah

[willow ferry]

You may see it, depending on the client

But others wont

On the official extension these emotes are greyed out in the menu to indicate this status

[lavish shard]

wait does that mean you can bypass non-personal emotes on chatterino7

*for other chatterino users

[willow ferry]

If you can it'd just be for you

Not sure on their implementation details

[snow portal]

https://tenor.com/view/how-do-we-tell-him-mr-krabs-spongebob-meme-spongebob-meme-gif-24063814

[lusty heart]

actual gangstalker

[lavish shard]

[snow portal]

find god...

[lavish shard]

i found one, but this "lipton god" is useless

[snow portal]

https://tenor.com/view/cat-chuni-sleep-gif-20108376

[tulip solstice]

I don't think the mods want to commit to any actual list of rules. lol

Because there's no reason "HUH" should't be approved.

You shouldn't judge emotes based on "how they're used"

because that can not only change over time, but "how they're used" is specific to individual communities

An emote might be used one way in community A, but the moderator in question is a part of community B, where the emote is used with a completely different meaning.

another rule is "No emotes that contain large enough groups of pixels that change between dissimilar colors too quickly"

but the "large enough" and "dissimilar" and "too quickly" are just subjectively determined by mods

[lavish shard]

[granite arch]

Hi everyone, it says my YouTube is connected but I don't see my 7tv badge or 7tv emotes what am I doing wrong?

[wheat sapphire]

There are a list of rules but it is not public nor is it for the public, as it is a mods job to approve/deny those for personal, while the user sends it off (asking for approval) - users don’t need to know the ruling because it is not their job to critique the ruling, its ours

[tulip solstice]

8tv will allow users to critique staff decisions

[tulip solstice]

the way to do this is to create a separate emote set for your halloween emotes, and then add them to your main set as an "origin"
Any emotes that have the same name as your main set will be replaced with the halloween versions

yeah it's a bit clunky

back when 7tv started, it had a max of 200 emotes

Nowadays, it does take a bit more work to manage sets that are larger than that

[velvet delta]

why does it say that the emote doesnt exist anymore each time i try to upload an emote

[lavish shard]

Check pinned

[severe thunder]

i got banned and my sub anniversary reset

[earnest roost]

are you subscribed?

[grim swift]

Hey, just wanted to give you guys a heads up the account @granite arch was hacked and you guys might want to Kick them from the server so they don't try reaching out to others here ❤️

[earnest roost]

can you send a screenshot of a compromised message sent from them or some kind of confirmation

[golden wasp]

Hi, how to change username in 7tv?

[sly radish]

u can't

[golden wasp]

ok

[odd grove]

paint doesnt change on chatterino, been like this for around 20 days since i renamed

[sullen hinge]

try to logout and log back in on the site

[odd grove]

thank u

[digital raptor]

Why can't I delete my emote set? I press the red trash icon, the page goes darker and then nothing happens

[urban thorn]

are you using chatterino7?

normal chatterino doesn't support it

[worthy arch]

Nah that’s what happens when you rename

the twitch connection needs to be updated so that’s why you have to relog from 7tv

Just relog, dont unlink

[lost drum]

@sullen hinge did you manage to link my account before ?

[granite arch]

i guess there is no link to youtube

even though it says i am linked

[wheat sapphire]

We did put a patch out that increased sets from 600 to 1000, people that joined after that point often got bugged to 600, nothing can be done until we patch it unfortunately

[lavish shard]

you only have your discord linked

[rose mango]

Can a dev help change my username on 7tv to match my twitch username?

[slow marten]

Can someone from support remove this emote from my profile? https://7tv.app/emotes/650c96edc9920b6284173b30 I did this about a month ago and it still appears on my profile like this:

[granite arch]

oh I have different names that is why, everything is linked and I have emotes on kick and twitch, I have a different discord name

there is no way yet for me to update my 7tv names to current kick, youtube and twitch names

[granite arch]

i unlinked my discord just now because i did not see my other emote sets it scared me i thought they got deleted

SuzanneNchillea is my 7tv name

[lavish shard]

so what's the issue ur having now?

[exotic dragon]

Day 8907324 of 7tv Profile being unavalible. Unable to access chanel emotes or sub badges/paints dispite 581 days of subscription. Tested on both Opera GX and Chrome both are proken

proflie link: https://7tv.app/users/61fa0bf49f7bac13c42dfd65

[bitter cosmos]

i changed my name on twitch, but now it won't change on 7tv

[tulip solstice]

usernames on 7tv don't change

They'll go away at some point

but they're just identifiers. It's not a social media platform or anything.

[lunar geyser]

Hey guys, whenever either 7TV or 7TV nightly is enabled in Chrome the Twitch page always never completely loads then the tab crashes, any suggestions?

Also, if I click the 7tv extension button at the top right it only shows a long but very thin bar

[sullen hinge]

(lemme fix that)

[exotic dragon]

See thread @sullen hinge

[sullen hinge]

dev looking into it, do you know what you did for your account to not work anymore?

[exotic dragon]

Not a clue, all twitch sided integrations are fine for both browsers just on the official website I’m unable to view account/profile

I can still change 7tv settings and such using the settings option on twitch

[earnest roost]

your account was suspended for chargeback

[exotic dragon]

Interesting

Feel like there would have been some sort of clarification on a chargeback other than just suspending the account

Also it’s continually renewed so how would it chargeback?

I has this month clear already

As long as it gets resolved idc

[earnest roost]

unfortunately there isn't much resolution i can provide, when a chargeback is issued we suspend the account and normally block all future payments. I've refunded extraneous payments made from your account as it appears to have kept going afterwards

the suspension is indefinite

[exotic dragon]

Okay, but why was I not notified of any sort of payment issue prior to suspension

Like that’s not my doing for the payment chargeback

I’ve paid for your services since then

With no inclination of account suspension

So you’re just gonna surprise me with it?

And even worse it still lets me subscribe dispite being suspended

Interesting…

[tulip solstice]

@hardy wagon IDK if you found the answer or not, but you only need to be subbed to add a zero-width to your own chat

[hardy wagon]

okay sorry for deleting i did find it but i have a follow up if you dont mind, what would the dimensions be for a wide emote

for example how WideRaintime is wider...

it might be a dumb question but i seem to always get dimensions weird

[tulip solstice]

emotes can be up to 384x128

that means that, if you upload something that's larger than that, it has a maximum width of 3:1 aspect ratio

[hardy wagon]

okay thank you :)

[tulip solstice]

np

[viscid glade]

Yo homies, long time 7tv sub and editor of many channels. My 7tv just wont load normal emotes at all. It will load my personal, halloween emotes, and global emotes. I can see normal emotes in XQC's stream- the second its in my own channel it wont work.

but refuses to let me use normal emotes i add?

on chrome, uninstalled and reinstalled 7tv and still getting this issue

usually i can fix shit like this but its been like this for a week that i cant see emotes i legit added myself

sets vs the ones ur actually enabling have different limits, they dont mess up with each other. Sets arent enabled emotes, just a way for you to mass add a bunch of emotes into a set without HAVING to enable them.

if you name something PauseChamp in one of ur sets, it wont override the normal pausechamp until you enable the "spookychamp" one

nvm i found the issue! somehow i have no more emotes! all the ones i added just gone : (

[lethal marsh]

anyone know why this happnes?

[snow portal]

#help-old message

[earnest ocean]

does anyone know why the 7tv extension stopped working for me? i had it turned on and when i notice its turned off and i cant turn it back on

[wild steppe]

i changed my twitch username

and now i think my account is split into two

all my connections are on my old username and now i have a new 7tv acc with the new username

can i merge them somehow

[tulip solstice]

7tv doesn't update usernames

if you logged out and connected a new 7tv account with your new twitch username, one of the two would just need to be deleted I think

[wild steppe]

how would i do that

[tulip solstice]

@sullen hinge maybe

[wild steppe]

old username was VegaLive_ and new is 0xVega, idc if i keep my old on on 7tv just want the same acc

[tulip solstice]

usernames on 7tv will eventually be hidden completely

back in MY day, you couldn't change your username on any website

such simpler times

[somber crown]

Edit: Dupe account issue I'll post the name in a sec

[somber crown]

@sullen hingeIdk if you're still the person to ping, but can you get rid of the account "un1a_6608" pls. ty <3 https://7tv.app/users/648e0961b3fdb6379f1e3dc9

[errant lark]

@sullen hinge not sure if you're getting my msgs- I still need my dupe 7tv account deleted, "paulkerseyarchitect_5375" - thanks

[compact mirage]

hellow can someone explain to me emote sets and how do i get halloween emotes for a lil bit of time, then go back to my regular emotes

[tulip solstice]

You can create a new emote set and name it "halloween" or something, and then start adding halloween emotes to it

If you need to, you can alias the emotes to names that match existing emotes in your primary emote set

Then, on your primary set, you add the halloween set as an "emote origin" and any emotes that are named the same thing will get overwritten (temporarily) with the ones from the halloween set

after halloween, just uncheck the halloween set origin, and the emotes will go back to normal

[spice moat]

I have a question, i'm watching a streamer and a mod renamed an emote and now i can't see the emote in chat. I tried f5, ctrl+f5, clear the content of the google chrome, delete the content of temp, clear prefetch too, restart my pc and nothing worked

there is some guide to it? or i just have to wait?

[lavish shard]

Are you able to see it on other browsers?

[severe thunder]

is this just a visual bug

displaying only 2 months

[spice moat]

no

it just fixed itself, it's really weird

[lavish shard]

Yes
The progress bar is just a bug
Your actual sub progess is fine

[spice moat]

if it's happen again, what can i do to fix this?

[lavish shard]

Just wait ig

[spice moat]

okay

[tulip solstice]

It feels like sometimes it just takes a while for all the new data to come down the pipes from the cdn servers

I blame cdn cacheing

even though it might not be that at all

[glossy flax]

@sullen hinge please check dm

[winged kindle]

i thought i was tripping, was experiencing the same issue

[somber crown]

Not being impatient just wondering because I really want my 7tv emotes on Kick, how long does it usually take for staff to delete a Kick dupe account? And do they delete your request message asking them to delete it after they've done it or do you need to keep checking the link until it's gone? Just concerned because I've seen some links be posted here a week ago and the 7tv account still exists. As I said, not trying to be impatient, if anything I'm just concerned it's going to take a week plus to get the dupe account deleted.

[rugged quiver]

If I purchase a 7tv subscription once for a month do I get to keep and use the name paints forever?

[worthy arch]

keep yes, use no

they will only show up in chat if you have an active subscription

but you keep the paints you unlock forever

so if you decide to subscribe later you can still use them

[tawny coyote]

hello, can someone tell me how to reset the 7tv. It's been a problem for a few weeks now and I still haven't fixed it

[honest ruin]

Yes im having this issue aswell it has made like two profiles for me or something of that sort trying to use it on kick

[worthy arch]

#help-old message

[honest ruin]

This is what i see when i try and use the extension

[snow portal]

#help-old message

[honest ruin]

Hmm tried all that but alright thanks

only tab open currently

[shut sage]

At random, sometimes all user badges will be missing (sub icon, mod, turbo, etc) on refresh the issue is usually fixed. After disabling FFZ or 7TV the issue does not happen. Having both enabled at once SOMETIMES causes this issue of missing badges, one or two refresh fixes the issue usually.

Anyone experiencing this issue and have a possible resolution?

[sly radish]

known issue, Ctrl+F5 seems to be the only solution

[tulip solstice]

there are some compatibility issues having multiple extensions enabled that both modify twitch chat

maybe that's one of them

[willow ferry]

this is because ffz modifies message contents before the 7tv renderer receives them

normally 7tv is supposed to disable chat processing in ffz, but this isnt always reliable

[tulip solstice]

uninstall FFZ!

[willow ferry]

an option was added in ffz to disable this manually

its under debugging -> chat processing iirc

this is recommended if you are going to be using the two together

[sly radish]

testing this rn

i think its working

nvm

1 badge shown

[tulip solstice]

frozen badge

[sly radish]

[somber crown]

For the dupe account issue, how long would staff recommend I wait before repinging? It's been just over 24h now which I don't think that's nearly long enough to warrant a reping I'm just curious, don't wanna get in trouble 😵‍💫

[sly radish]

Maaaaaaaaaaaaaaaaarrrrccccc

[somber crown]

Oh, do I need to summon them with a call like that? Shit my bad

Maaaaaaaaaaaaaaaarrrrrrcccccccc

Probably shouldn't use a hammer on someone's head to get a response...

[tulip solstice]

https://tenor.com/view/idiot-hammer-old-man-oldman-gif-12695907

[glossy flax]

@sullen hinge please check dms

[lilac yew]

Hello team, I linked my twitch to 7tv, and it is logging me into someone's paying sub account?

[lavish shard]

what's the account's name?

[lilac yew]

gilligans

[lavish shard]

is that Kick account yours?

[lilac yew]

Nope

I have a Twitch account

I added and removed it

[lavish shard]

what is your 7tv account name?

[lilac yew]

But it still links me back to this for some reason

I don't have one.

I joined 7.tv and it grabbed my twitch cookie

And took me here. If I sign out or use a diff browser it still takes back to this dudes account

[lavish shard]

what about signing in with discord (right click the sign in button)

[lilac yew]

Ok, I can create my own now

[lavish shard]

see if you can add your twitch connection from your profile

[lilac yew]

That's a no

{"status_code":403,"status":"Forbidden","error":"Insufficient Privilege: This connection is already bound to another user","error_code":70403}

[lavish shard]

account issue, but the devs is not here right now
put the problem in #1011978838848311316 and i'll try to ping them when they are back

[lilac yew]

Will do, thanks!

[granite arch]

How can I change the nickname of my 7tv account?

[lavish shard]

you cant

[granite arch]

Why?

[lavish shard]

authentication problems: #help-old message
the development of the new 7tv site is underway, where it will use the name of your connected account instead, so u gotta wait until then: #help-old message

[sly radish]

can't wait until people can change their nickname to literally anything, what could go wrong?

[willow ferry]

wont work like this

[granite arch]

Thank you very much for the answer! I've been waiting for quite a long time to change my nickname... Tell me, how long will it take to get a new website?

[lavish shard]

[sly radish]

yeah it shouldnt

[lavish shard]

yo @willow ferry
do you know anything about this bug: https://discord.com/channels/817075418054000661/1161920767924117524

[granite arch]

I just need my Twitch nickname! Nothing else

[steady marlin]

Hey guys how to change my name on 7ttv?

[lavish shard]

look up

[sly radish]

can u add furry emotes into their account?

[lavish shard]

as long as your connected twitch under your 7tv profile is correct, your 7tv emotes will work correctly on your twitch

[willow ferry]

patch is already in development

[lavish shard]

oh so this is a known bug
has this happened before?

[granite arch]

How long to wait for a new website?

[lavish shard]

no confirmed date yet

[granite arch]

Sorry for the stupid questions! I speak English quite poorly... It's probably hard for you to listen to this

[lavish shard]

no it's fine

[granite arch]

https://tenor.com/view/it's-fine-im-fine-its-fine-im-fine-fine-everything-is-fine-gif-4044255692100841679

[lavish shard]

[lavish shard]

trust me i've seen way worse, and they wrote in paragraphs (not in this server)

[sly radish]

[lavish shard]

fyi, 7tv account name wont affect anything besides profile searching

[granite arch]

This is quite an unpleasant thing, since my previous nickname quite annoys me. Besides, I would like to start creating emotes now. But the authorship will no longer belong to me

[lavish shard]

not sure if a nickname change request is a thing

[sudden aspen]

I'm an idiot and unlinked my Twitch from my account (so it only has Kick linked to it) and I have not Discord/YouTube linked to it - how do I log back into my account? I've set up a new account by logging into my Discord, so I need the two accounts merged.

[lavish shard]

1. As long as your account has Kick linked, you can log back into 7tv from Kick. Click the 7tv icon next to your kick profile pic
   https://cdn.discordapp.com/attachments/938903939649261598/1157330702937895032/323.gif?ex=653295b5&is=652020b5&hm=99e2abd7b2c1b71276a11d074860f10533287a4915e076d7be745ec028d222d2&

[granite arch]

If this is a complicated enough process, I'll try to wait for the new site! I hope I don't have to wait another year

[lavish shard]

2. If you want to delete your newly created 7tv account, put the link to that account here and ping @‎Marc to delete it

[willow ferry]

@lilac yew your issue should be resolved now

you should beable to link your twitch to that discord account that you created

or if you'd like just create a new account for your twitch

by signing in regularly

[lilac yew]

Thanks so much, I'll try it when I'm back at my computer!

[willow ferry]

(note if you signin regularly and choose create a new account you wont beable to link them in the future should you desire to)

[sudden aspen]

Thank you ❤️ All sorted.

@sullen hinge can you delete c4ss3r0l3_0 account please, thank you

[sly radish]

personal emotes dont show in browser chat (with exclusive emotes i think)

[granite arch]

What does this have to do with?

Some other 7TV emotes break widgets in obs. They simply stop displaying any emotes if they encounter problematic ones

[lavish shard]

what obs widget are you using?

btw we recommend using https://chatis.is2511.com/ for on-stream chat

[granite arch]

https://streamlabs.com/dashboard#/chatbox

Is this a problem on their side?

[lavish shard]

perhaps it has problem with aliased emotes?

[granite arch]

Thanks for the advice! I'll try to work with this

[lavish shard]

try a few more renamed emotes and see if they shows up

but most probably streamlab's side of issue
if it still happens, maybe reaching them for help would be better for this issue

[granite arch]

Hmm

[granite arch]

Perhaps this is true. I'll try to contact their technical support with this question!

I finally decided to start fixing the problems. I didn't think it would be so complicated and confusing

[somber crown]

I hope the dupe account gets deleted today so I can actually use 7Tv on Kick without making a new account

[somber crown]

~~You saved my day. Logging in via Kick then going to 7tv then linking a dummy twitch account I was able to unlink my 7tv then link it to the account I actually want it on... ~~

Is what I typed... before double checking... Instead it created a new 7tv account with that twitch account... -_-

Since I can actually access the 7tv account I'm just gonna add myself as an editor then import my own emote set (if I can) still sucks my linked 7tv kick account won't have the 7tv sub I've been paying for. I really don't understand why there's not a way to delete your account without contacting one specific person... Seems silly especially since this one specific person is clearly busy .-.

[lavish shard]

better to not let ppl delete their accidentally created account, than to let ppl accidentally delete their account

[willow ferry]

self deletion is planned for the new site

[lavish shard]

melon is their account deletion on the list already?

[willow ferry]

I'm not sure, I don't know what their accounts are

but also marc manages those so I wouldn't know anyways without asking

[lavish shard]

@somber crown maybe ping marc again with the account links
worst case he'll just tell you your acc is on the list to delete and u'd have to wait until then

[somber crown]

Same thing happened when trying to link my Discord with the 7tv account that has the Kick connection. Instead of linking it just made an extra account I should've exp... well not really idk why Kick accounts are cursed with no linky make new accounty

[somber crown]

I mean there's requests from 3 weeks ago that haven't been deleted. I can't really hold my breath

[lavish shard]

so just ask him again just in case

cant really search your profile, so u'd have to link it here, including your kick and discord linked acc

[somber crown]

Making my 7tv account an editor of the Kick one has worked for now. I'll just wait for manual deletion, I don't want anything to break

I'm just gonna leave it since this seemed to work by making my main 7tv acc an editor and importing the emote set... The set's legit called "pls work" ffs I'm tragic.

If it ever gets deleted, I'll just link it to main and if it doens't I'll wait for the manual deletion

But now my Discord is locked to an account, but my sub wasn't working here anyway so... not that deep. But adding myself as an editor. Luckily I don't use more than 600 emotes even on my sub acc

[somber crown]

But it was thanks to your original msg here i realised I could login to the borked acc and add my main as an editor so here's a broken gif I forgot to fix

[lavish shard]

also look out in case your kick account is eventually deleted since u requested it before

[somber crown]

You know it's gonna happen the second I start

But ye I'll remember (hopefully) xD

[lavish shard]

and u mentioned u made a new 7tv account with your discord right?

[somber crown]

Ye I'll wait until I can manually delete it. I don't mind much about it, I think it'll give me a special rank here for being a sub and that's it, no?

[lavish shard]

u get a sub role in discord and give u access to some channels in discord

[somber crown]

I had it linked before and it didn't work, I'm assuming if I tried redoing it it'd work,but I'm just happy the kick stuff is working.

[west nexus]

Hello, im trying to fix some issues im having, when i try and log into 7tv i get this issue (see attached image) can anyone help me out? i cant manage my emotes :(( thanks!

been having this issue for a couple months unfortunately, figured it would be fixed soon but never did

[lavish shard]

what are you logging in with? twitch or discord or kick

[west nexus]

Twitch

[lavish shard]

If this is your 7tv account, you only have your kick account linked so you can only login with kick, to do so, see: #help-old message
after you login back to this account, you can connect the other platforms like your twitch and discord, and after then u can login with twitch and discord

[west nexus]

Oh amazing, will try that. Tysm

[snow goblet]

anyone else with fantasy emotes have this?

[lavish hawk]

I haven't received my 9 months badge till now

[sly radish]

#help-old message

[lavish hawk]

so am I supposed to wait for 18 days ??

[sly radish]

i guess so

[south lily]

What is the Discord Connection in the User Profile for?

[lavish shard]

For now, it's for giving your the subscriber role in this server as well as allowing you to login to 7tv with your discord account

[lavish hawk]

that makes no sense at all

[uneven summit]

hello , I'm having issues in editing my profile on 7tv. I try to change the profile picture but with no avail . If possible to change my display name too since I read the Username cannot be changed unless an update comes . Could you help me out ?

[lavish shard]

the image for pfp has to be 1:1 ratio, make it 128x128 pixels if possible
and no there's no name change for now

[uneven summit]

It doesn't work regardless as I've tried that ratio , using the same pic either jpg or png wondering if that made any difference

[lavish shard]

did that worked?

[sly radish]

it did, need to uplaod a .gif, 2 frames of 1 static pic convert to .gif

[lavish shard]

even as a non sub?

[sly radish]

yeah

for plebs .gif is static without the broken pfp bug

very dank

[lavish shard]

@uneven summit there
use https://ezgif.com/maker
use the same image 2 times as frames of the gif

[sly radish]

copy paste your static pfp, for example image1.png and image2.png => make a gif, add 2 pictures, convert to .gif then upload to 7tv

keep it 128x128

[uneven summit]

It worked ! Thank you 👍 👍

[sly radish]

https://tenor.com/view/hackerman-gif-22344136

[lavish shard]

adding that to the flowchat

[sly radish]

yeah i was gonna ask u to but i forgor

💀

[unreal wharf]

Yo how long does it take for a emote to become listed?

[gaunt dove]

Hi, is there any way to remove the editor rights from myself on other channels without the channel owner being involved?

[unreal wharf]

@rugged dust yo how many days does it take for a emote to become listed? I recently sent something but it's been 2 days

[rugged dust]

just depends on when someone gets to it in queue

there isn't a definitive time

[unreal wharf]

Oh ok

[gaunt dove]

hmm

[serene talon]

Ive tampered with every setting, removed and reset everything with bttv, ffz and 7tv, tried having them enabled together in different combinations and nothing will fix having the same emote appear twice or even 3 times when I try to type them in chat

I refresh and sometimes it fixes itself on certain channels but then it just goes back to being dysfunctional

[rugged dust]

have you tried using only 7tv?

[serene talon]

Yes

every extension by itself and everything in some sort of combination

[tulip solstice]

did you try a full browser restart after changing the extensions?

could be something funky going on

[serene talon]

I tried full restarting, clearing my history+cookies, all that stuff

and it still shows the same with 7tv emotes, what I posted before

[tulip solstice]

that's wild

I can't produce it on my end

have you tried with 7tv nightly?

[serene talon]

Nothing. I tried both enabling and disabling

[serene talon]

Thats what I was using originally but swapped to regular 7tv just to see if it made any difference once I started dealing with all this

Ill reinstall nightly but I doubt it'd make a difference

Nothing with both regular and nightly

full cleaning of my browser, reinstalling extensions, resetting every extension back to its original settings

[tulip solstice]

crazy

I've never seen that happen without another extension installed

[serene talon]

Its a 7tv problem cause even with ffz and bttv uninstalled I saw the emote pop up twice

but this dogshit extension doesnt fix anything no matter how many settings I change

also clicking on the extension in google and having this happen

also under those settings it says 7tv overrides it so I cant do anything

[tulip solstice]

yes that needs to be fixed too, but that page serves NO purpose 🌩️

completely unimportant

so it's low priority

the only issue is that everyone thinks it's important

[serene talon]

I just wanted to see if it said anything relevant but I guess not

oh well

I appreciate the help nonetheless. Maybe Ill tamper with it a bit more later on and see if something magically fixes it

[earnest roost]

it's not, you have multiple extensions. You'll have to go and disable the setting for colon-completion manually

[serene talon]

Ive always used multiple extensions and never had this problem, with or without bttv/ffz it just started happening today and nothing fixed it

but it magically stopped for now so ill cope and pray it stays this way

[ruby sierra]

Hey, everybody. Faced with a problem, wanted to imzenit nickname, identical to my nickname on Twitch, but I can not do it, the window with the nickname is blocked. How can I change my nickname?

[wheat sapphire]

Can't change your nickname atm

[ruby sierra]

But there's a box in the user edit 🙂
Why is that so?)

Maybe there are some contacts or mail, who to contact to change it?

[wheat sapphire]

just because there is a box there, does not mean its functional

therefore, it still does not work as I just said

[ruby sierra]

I can't even change my nickname by request?

[wheat sapphire]

As I am stating for the 3rd time

The nickname feature does not work and it is not possible to change it at this time

[ruby sierra]

That's too bad.

[rocky cairn]

Is it possible to copy the emotes from my channel/emote set to someone else's channel that I've been made editor of?
I can create an emote set in their channel (they didn't have any) but I couldn't see a way to either add my own emote set to their channel or copy its contents

[sly radish]

you can with Origin feature; create an emote set on their profile, then click the 🔧 on the emote set then add your emote set under Origin. Note that its auto updated, anything u change on your set get synced up on theirs too

[rocky cairn]

If I disable origin does it remove my emotes or leave it as it is without syncing?
Because ideally I might have it slightly different

[sly radish]

if u disable origins, your set will be fine, so I think it's better to manually add emotes to others' sets

[green night]

ok so emotes wont show up for a steamer Im watching like the whole category in the 7tv spot. their emotes is gone but when they are offline the emote category for that streamer appears. how do I fix that? I have uninstalled & reinstalled, turn extinction off and on in the setting, did a normal refresh and a hard refresh.

[lavish shard]

which streamer

[void ferry]

I need help, I have 7TV installed and I don't see it on Twitch

[sly radish]

#help-old message

[marble scaffold]

https://discord.com/channels/817075418054000661/1098091129251049493
Kind of urgent cause i cant do my job now

[glacial lodge]

Hey guys, turned on my pc this morning and emotes are bugged out

[lavish shard]

check top pinned

[glacial lodge]

alright thank you

tried but nothing seems to work

[lavish shard]

what browser?

[glacial lodge]

nvm

I restarted my pc and it's back

[sly radish]

what caused that bug tho?

[lavish shard]

@glacial lodge just to make sure you dont have any anti-malware that is regularly deleting your browser's cache

no one know
we dont have more information besides that pic

[glacial lodge]

Alright i'll check thank you !

[sly radish]

could be cache or internet blocking

[slender sedge]

Why can not I change username in 7tv, have long new Twitch name but it still shows the old one

[lavish shard]

you cannot change your username in 7tv
but as long as your connected twitch account is correct, it will work properly

[slender sedge]

it is correct, in the connection is even my real name but in 7tv is suddenly my old twitch name

[lavish shard]

7tv uses the username of the connection you first sign up with
so if you signed up with your old name, 7tv will use it and you wont be able to change it

[slender sedge]

Ah okay

The owner can change the name in the database right?

[lavish shard]

dont think they are taking requests
a new site is underway, where it would use the username of your current connections instead
but there's no confirmed date when it would release yet

[slender sedge]

ahh okay

[ornate shale]

Hello, why sometimes emoticons in chats don’t connect the first time? As I understand it, your servers are just lagging? Just wondering

[lavish shard]

Are you asking why do the emotes not load when you first join the twitch chat?

[honest ruin]

Hey guys can you delete Rehab_0543 its created two profiles for me i think

@dusk loom @sullen hinge

this emote is different then the account thats linked currently

so my kick and twitch are two separate accounts

[cedar oriole]

Can I somehow download the emotes in gif instead of webm

?

[tulip solstice]

just change the url to gif

there are gifs on the server for all emotes

however their quality is much worse due to the gif format lacking proper alpha channels, (unlike webp and avif)

but probably 98% of the emotes on the site are from something else originally

a video or larger gif

you're better off finding the original

[open moth]

is there some sort of rulebook for emotes because my emotes keep getting deleted im assuming by staff

[tulip solstice]

No rulebook unfortunately

[open moth]

is it possible to know why exactly its being removed?

[glossy flax]

Can anyone delete these multi accounts pls BlueIceSSC_5490,BlueIceSSC_5543 I have sent numerous attempts and still has not been deleted

[lavish shard]

is it being deleted before it has finished processing? or deleted while it is being unlisted

[open moth]

its being deleted while unlisted

im assuming its a misunderstanding of what the emote is but it might just be getting removed due to low quality

[golden drift]

Can't enter my address and won't let me proceed without putting it in

[open moth]

im just trying to clarify the problem

[lavish shard]

then either it is against twitch tos or it's just a duplicate

[lavish shard]

no emotes will be removed due to low quality

[open moth]

well i dont think its against tos and i have not seen any dupes

thats why im confused

i had a similar situation with a previous emote due to a misunderstanding

[tulip solstice]

post the emote here so we can see

the new one

not the previous one

Unfortunately, if you keep trying to upload it, mods will sometimes just ban you.

Because there's no easy way for them to let you know why it's being rejected

[open moth]

post the emote as in the video or the link

https://7tv.app/emotes/6524fb843c642a8a08ebb03a this was the link for it before removal

i can upload the video if needed

[lavish shard]

Don't actually post your file here in case it is actually ToS

[open moth]

i can describe it if you would like

[lavish shard]

You can dm me the file
But at the end of the day, im not the one who made the judgement and cant help you get the emote back

[open moth]

i dont need the emote back i would just like to be approved to re upload it

[open moth]

i cant dm you though i think your dms are off

[lavish shard]

I have it off now

[open moth]

i still cant send you the video sorry not sure what the problem is

[dim mesa]

when am I gonna receive my badge?

[fluid plover]

Badges go out on the first of every month

[dim mesa]

uhhm

ok

[soft orbit]

can someone remove my duplicate 7tv kick acc? faithfu1_2581 I forgot that it made a dupe acc instead of linking my current 7tv

[next wedge]

anyone else getting this when trying to log into 7tv? i got auto logged out and can't relog atm

[short tiger]

seems like the 7tv homepage is down

and cloudflare is only displaying the cached mainpage

@earnest roost not sure if you already know it

[next wedge]

and we're back

[warm widget]

let's say my twitch account got permad and I still want to access my 7tv emotes, is that possible?

[worthy arch]

Only if you have discord/kick connected to it

[warm widget]

How do I sign in if I do?

[worthy arch]

discord= right click the sign in button on 7tv website

Kick= the same way you connected kick to 7tv

[fleet scroll]

Hey there I just updated OBS and my 7tv emotes are missing. The addon is enabled but I know im missing something. Had this issue last time

Tis enabled

I found halloween global but not the ones I have enabled

[hardy thistle]

hewo i get http503 when trying to log into the 7tv website, my friend has the same issue

[fleet scroll]

oh same

that might be the issue

[hardy thistle]

also it seems like emotes page is also down

[fleet scroll]

will just have to give it a sec

[hardy thistle]

nah, im getting no emotes found

[fleet scroll]

wym? isnt that from 503?

[hardy thistle]

i mean, page itself loads but backend which is responsible for letting you see and search emotes isnt responding

[fleet scroll]

right, explains why I cant see my emotes in OBS rn

or twitch chat

[hardy thistle]

yep

[fleet scroll]

ah well. all we can do is wait

[steep cargo]

7TV emotes aren't showing up on my chatterino (version 7.4.6) how can I fix this?

[ashen zinc]

i just reopened it and it worked

[steep cargo]

I've tried it, nothing..

[thorny badge]

yeah it works now

for me on twitch directly tho

[acoustic pasture]

Spam f5 on chatterino

It'll fix itsself.

[steep cargo]

didn't work

[acoustic pasture]

odd it worked for me on a single tab

[plain hare]

I'm also having the Error 503 problem.

[cloud elbow]

Is this why I can't see anything even though I'm NOT using chatterino?

I can't even see any emotes on the 7tv site

[thorny jay]

welcome in club https://cdn.discordapp.com/emojis/1157061361600299148.gif?size=48&name=Happi&quality=lossless

[placid charm]

temporary service error

[thorny jay]

if i can't sign in its the same error ?

[placid charm]

Admin is working on a fix now, please bear with us

[thorny jay]

ohh

it worked

i can sign in

now

[dull flame]

sign in and emotes are working for me, thanks for the fix

[wide sapphire]

My 7tv extension isn’t auto claiming channel points

[bleak trout]

where is the 7tv emote menu on youtube chat?

[tulip solstice]

https://cdn.discordapp.com/emojis/1146716362782285865.gif?size=128&quality=lossless

[lusty tangle]

Would someone know a fix for my kick & 7tv extension? Every day when I load kick I have to click the 7tv extension (it pops up with long blank thing) then I just ctrl+R and it loads. It only loads when I do
extension click>CTRL + R

[unreal wharf]

I'm trying to add a emote but it keeps saying "this emote is not available" any tips?

[worthy arch]

Check pinned

[unreal wharf]

Oh I figured it out

I put it as 1000px and 1000px and it's a bit blurry but I guess that's the best it can do

[dire bison]

emotes are not showing for me

[flat ocean]

Same issue for me xD

[dire furnace]

Are there other limitations for successful "New Version" uploads other than expressed in the handy flow-chart?

Running into this issue again (asked about it a few months ago):
Wishing to add a seasonal 'new version' to an existing emote, files reach 100% upload and prompt page to refresh to the usual 'loading,' but assiging to an existing emote set fails... no name loads and thus the whole upload seems rejected/auto-deleted, with error "the provided hex string is not a valid objectID.'
File height/width both less than 1000p, 1 frame/static, PNG/WEBP, <<7MB, matches aspect ratio of original version precisely.

Uploading a new, separate emote with the same file works fine (same as reported here: #help-old message)

Point is I would try and reduce slots used in a case where only one 'seasonal' version will be active at any time.

[safe slate]

A friend is trying to add me as an editor on his channel, and I'm listed. He also gave me the permissions needed but I can't see his channel at all when trying to add emotes. Anyone know what's up?

For reference, I can see all other channels I'm an editor in but not his. No idea if there's a problem with the amount of channels I'm an editor for or something else.

Never mind. I am dumb. I forgot to create an emote set.

[wispy geyser]

Pretty much nothing on the 7TV site loads for me, whether I click an emote or click to manage 7TV badges etc and then recently I randomly can't see 7TV emotes in chats anymore when I used to be able too

someone please help 😦 I even have 7TV Subscription and I can't do anything with it

[wispy geyser]

Even says "sign in" in the bottom left corner of the 7TV settings via Twitch chat but when I click the sign in button nothing happens

[sly radish]

Try clearing cache, check adblock, antivirus. Can u type ping cdn.7tv.app in cmd, might be blocked by your ISP, try some VPN

there are some free vpn in browser extension store

[wispy geyser]

does that mean anything? 😄

@sly radish

[sly radish]

so its not blocked but u said nothing work very strange

[wispy geyser]

Yeah 😦

the actual emotes used to work within streams but never did pages on the site load

so does that cmd mean it's not worth trying the things you mentioned like cache etc?

[sly radish]

have u check the pinned flowchart? #help-old message

yeah dont touch the cache for now

try private mode with only 7tv extension

[wispy geyser]

how would I do that sorry?

never seen private mode before

[sly radish]

i meant incognito mode

ctrl shift N

[wispy geyser]

ohh okay

lemme check

nope nothing

[sly radish]

turn 7tv on in extension page

[wispy geyser]

the emotes page works but if I click an emote to save it for example it does this forever

[sly radish]

any emote?

[wispy geyser]

yup

every emote I click that does

so I can't ever save them

even if I click to 'manage badges'

it never loads

just says that and loads forever

[sly radish]

lemme find a free vpn and u try it

[sly radish]

the site itself doesnt work either so i think something is blocking it

or cache im not sure

[wispy geyser]

I just turned off adblock and still nothing

idk if this means anything

should I disable BTTV?

[sly radish]

u can try disable it

[wispy geyser]

still nothing 😦

[sly radish]

https://chrome.google.com/webstore/detail/urban-vpn-proxy/eppiocemhmnlbhjplcgkofciiegomcon/related try this, but in private mode too, i dont trust free vpn but we need it rn so...

[wispy geyser]

thing is I never used a VPN before and a long long time ago these 7TV issues never occured

perhaps try cache quickly?

[sly radish]

#help-old message

i found someone had the same problem

and mod said nothing we can do about it

but well yeah, try VPN, Ctrl+F5 or clear cache

it is what it is

[wispy geyser]

cleared cache & nothing 😦

[sly radish]

[tulip solstice]

servers are struggling at the moment. They're working on a fix

so that's probably what you're seeing

[wispy geyser]

I've had the issue for months 😦

[tulip solstice]

ah

I should've read up further before replying

lol

VPN might fix it

if it's a CDN issue

[sly radish]

he could ping to cdn

but idk

[wispy geyser]

it sucks whatever it is 😦

limits me so much

is this all I need to do?

[sly radish]

yeah, u can change to a different coutnry

but anyways try to connect to 7tv

[wispy geyser]

I tried to load an emote after pressing that play button and still nothing:(

[sly radish]

[wispy geyser]

Literally feels like I have a huge issue with no way of fixing 😭

@crystal bolt did you ever find a fix to why your pages wouldn't load?

[dawn wigeon]

hey yall, random question, would someone be able to explain how i can get this to work on twitch?

[neat grotto]

do u guys know how i could download an emote to add it to my server? id like to have the "keking" cat gif emote on my server

[lavish shard]

#7tv-tools message

[lavish shard]

can you specify the problem you are having?

[dawn wigeon]

so ive seen a streamer use 7tv as an extension and be able to have people use that with channel points while he was streaming. but i cant figure out how to do it

[sly radish]

first timer

https://7tv.app/

[dawn wigeon]

ive been on the site. cant see where to go from there

[sly radish]

sound like gempbot, just click Emotes and search on the top right

then copy the link like other people and redeem

tell us the streamer would be easier

ask, leave

[west kernel]

7tv stopped working for me, I cant see emotes let alone see others - I have the extension on, but nothing is working.

[lavish shard]

check top pinned

[west kernel]

Still doesnt work

[lavish shard]

what browser?

[west kernel]

Opera

[lavish shard]

check extension permissions

[west kernel]

I'll try again

[lavish shard]

also try it on another browser like chrome or firefox to see if it has the same issue for you

[west kernel]

I tried chrome and its still the same

I cleared my cashe and its working now

[balmy rose]

ok I have a problem, everytime when I make an emote and when its done it always says that its unavailable its like I can't make emotes anymore and I hate that bc I used to make lots of emotes and now I can't?

[lavish shard]

check top pinned

[hearty palm]

how do i transfer emotes from one account to another?

[lavish shard]

either ask a mod here
or i think you can use the Report system to send a ticket to mods about transfering your emotes to another account

[hearty palm]

in the bugs and issues thing ?

[lavish shard]

this button

[hearty palm]

oh

its doesnt work i cant press submit report nothing happens

[lavish shard]

then just post the emotes here and specify which account to transfer to

[hearty palm]

ok

https://7tv.app/users/6525b5fe3c642a8a08ebdc72

transfer to account newfrog10

[lavish shard]

wait you dont own any emotes
do you mean having another channel with the same emote set?

i see declider just set up the origin emote set for you

[sturdy bluff]

cannot submit 😭

[lavish shard]

check top pinned

[sturdy bluff]

Ok

[wispy geyser]

Having a big issue where pages never load on the 7TV website so I can't save emotes, manage badges etc. Also my 7TV supposedly is no longer signed into twitch which that doesn't load either so I can't see emotes within streams 😦 I've tried clearing cache, turned off adblock & used a different browser and still nothing. PLEASE HELP!

[earnest roost]

Seems like an issue on your end. Check firewall, antivirus software, VPNs, any special network settings and ultimately contact your ISP

[worldly charm]

hello there

is integration with embeded Twitch chat broken? for the last 4 days I have been unable to use 7tv emotes in embeded chat, tried both the official extension and the addon via FFZ. works fine when using regular chat on twitch.tv

tried different browsers as well btw, same result

[wispy geyser]

I have cleared cache, tried different browser, incognito mode, VPN, turned off firewall & still doesn't work 😦

[earnest roost]

What do you see on https://7tv.io/v3

[wispy geyser]

a blank white page with just that in the top left corner ^

[unreal wharf]

I deleted some emotes to add some new higher quality ones, but the deleted ones still show up

Is there anyway to remove those

[knotty nova]

Hi for some reason I cannot connect my kick to my 7tv which is already linked with twitch, I am use opera gx

I have the extension, I went through the setup, I can use global 7tv emotes in my chat but cannot see my own

when I select options, I am signed into an account but that account doesn't show up on the 7tv site

I have also waited 10 minutes

[lavish shard]

your kick account is not linked to your main 7tv account
it made you a new account instead
ping @Marc‎ to delete the spacekd_4281 account so you can try linking it to your main account again

[knotty nova]

@Marc‎ could you delete spacekd_4281 so I can do try linking again

[lavish shard]

@sullen hinge 👆https://7tv.app/users/648e0408d977184898c09969

[knotty nova]

which marc is it

oh ty

[glossy portal]

Yeah I'm also having that issue, for the time being I've just been using the the site on my phone and it seems to be working fine

[lavish shard]

check to see if there's any error in the developer console (F12) when you try to load the page

[glossy portal]

In the console this showed up

Emotes page and Sub page seem to load fine but when I go to click on an emote or click on my name to view my profile it seems to have an error loading the page

[lavish shard]

you've also tried clearing cache or using different browsers?

[earnest roost]

Update your browser

[glossy portal]

That worked, thank you

[knotty nova]

@sullen hinge if you end up getting it done could you ping me, ty for your help

[eager relic]

Hello, any insight into why I'm stuck at 600 slots and not able to get 1,000? Any help or info would be hugely appreciated! If you need more info from me to help let me know

[lavish shard]

it's a bug which the extra 400 slots is not granted to some newly joined user
nothing you can do on your end
just gotta wait until new update drops

[eager relic]

Coolio, thanks pizza!

[bleak trout]

When is youtube linked be fixed?

I accidentally unlink my youtube and i cant reconnect it due to that error.

[elder mesa]

How can I get a range subscriber on discord if I've already been subscribed for 2 months?

[somber crown]

@sullen hinge https://7tv.app/users/648e0961b3fdb6379f1e3dc9 can I get this ACC deleted please trying to link my main with the kick

[uncut kiln]

Hi, I have this issue where my settings for the 7TV browser extension get cleared every time I restart my browser, I have made a backup, but loading it gets annoying over time. I have "clear cookies and site data on restart" enabled, but I added an exception for 7tv.app, 7tv.io and twitch.tv, all my other extensions are not impacted by this. It happens on Firefox and on Chromium.

[uncut kiln]

I disabled this setting on Firefox and it persists

[supple pine]

do u need to be subbed to receive the twitchcon paint?

[zinc falcon]

hi

[sullen hinge]

No you dont but you do need to be subbed to use it

[supple pine]

aight thx marc

[violet bane]

I relinked twitch after a rename and now my profile is kinda broken. No more emotes no more active sub. Is there a way to fix it?

[unreal wharf]

Is there anyway to get created emotes that I deleted off my homepage

Like it's just showing a black box with red trashcan on the top left corner of it

[tame sentinel]

anyone know how to fix this? so my 7tv suddenly stopped working today no idea why so i tried to reinstall it but now i cant. I've tried everything i can tihnk of and what i found online but nothing works

[lavish shard]

did the emote has a version and you deleted only the base version?

[lavish shard]

check https://discord.com/channels/817075418054000661/1159816263581827143

[unreal wharf]

Like I deleted the entire emote and it just shows as a black box now on my main

[tame sentinel]

ah i see, thx i'll try to fix it

[unreal wharf]

@lavish shard this is what it looks like for me

[lavish shard]

https://7tv.app/emotes/652b23d9bbb4bc706a82c004
you deleted the base verison and only left newer version up
therefore it has trouble trying to render the emote in your page

[unreal wharf]

I see

Then how exactly do you fully delete all the versions so it just doesn't show up

[lavish shard]

you can try also deleting the versions
start from this one first: https://7tv.app/emotes/652b23d9bbb4bc706a82c004

not sure if it would work

[unreal wharf]

Oh wait I deleted the one you linked and it worked

[lavish shard]

but worth a try

ok imma link you the other ones

[unreal wharf]

The one you linked didn't even show up on my page which is odd

[lavish shard]

https://7tv.app/emotes/652c8ac3bbb4bc706a831bd8

this one

[unreal wharf]

Nah, that's the one I made because it's higher quality than the previous submissions

[lavish shard]

but this one is also bugged

[unreal wharf]

So I'm just waiting for it to be unlisted

[lavish shard]

so delete it
then reupload it

[unreal wharf]

Ok

[lavish shard]

it will be the same as the last emote, where it's showing it not available

[unreal wharf]

Alright that fixed it

Thanks

[lavish shard]

[unreal wharf]

Now I wait for like 4 emotes to get unlisted

[elder mesa]

How can I get a range subscriber on discord if I've already been subscribed for 2 months?

[lavish shard]

Do you mean subscriber role on discord?
You just have to link your discord in your 7tv profile

[knotty nova]

Is there a way I can delete the my 7tv account myself instead of waiting for Marc? @lavish shard

[knotty nova]

did you get this fixed?

[trim axle]

is there a way to remove the profile pic i have 7tv and reverting back to my twitch profile pic

[tulip solstice]

Not currently. But you should be able to upload your current twitch avatar to 7tv to replace it

[trim axle]

thank you :)

[tulip solstice]

Since the whole point of the feature is for animated avatars, you may have to make it a 1-frame animation. Some people have had trouble uploading static images. Your mileage may vary.

[humble marsh]

so Is there no 7TV for firefox or can I not find it?

[hearty palm]

how to get 1k emotes?

[frank isle]

what does this mean?

Connection pool for mongodb-sharded.mongo.svc.cluster.local

27017 was cleared because another operation failed with: connection() error occurred during connection handshake: handshake failure: (ShutdownInProgress) Mongos is in quiesce mode and will shut down

[somber crown]

Nope lmao.

[lavish shard]

currently no

i think marc is currently busy with the twitchcon stuffs

[knotty nova]

okay np

ty for update

[somber crown]

Would be nice to be told that by them or atleast another staff member, considering they're the only one who can do it and it's in pinned messages. Just creates confusion imo.

[wheat sapphire]

There is Twitchcon Vegas this weekend, so some of the staff are gone

[tulip solstice]

Install it from the 7tv website

It's not on the mozilla extension store or whatever

[lusty heart]

is it rude to ask a to review an emote for personal use? https://7tv.app/emotes/61f9ad0b017b2a6f053acf43

[lavish shard]

when you enable it into your personal emote set
it would be put in the personal emote approve queue

[lusty heart]

how long does it usually sit in there?

[lavish shard]

depends on how many mods are actively approving them

[lusty heart]

is it weird for it to be in queue for a few days or is that normal

[sly radish]

pretty normal

[lusty heart]

thanks

[lethal pewter]

what happened to the 7tv firefox addon i cant find it in firefox's addons and the download on 7tv.app doesnt work

[lavish shard]

7tv is not available in the firefox addon store
what problem are you having from installing from the site

[lethal pewter]

when i click on the stable release download nothing happens

same with nightly release

[tulip solstice]

works for me in Librewolf (a firefox fork)

[lavish shard]

it should ask you whether you want to install it on the top right
check your firefox whether you have some security options enabled or something

[lethal pewter]

this is the only setting i could find regarding addons

im gonna try reinstalling firefox

[quaint trout]

is there anyway that can get the rainbow name paint?

[tame sentinel]

i have the same issue, still from yesterday, cant seem to download 7tv at all on firefox atm

[lavish shard]

if you mean the Retrovision paint, you can still get it now by subscribing
but if you mean another paint, it is most likely not available since all paints are time limited

[quaint trout]

aww so bad

[elder mesa]

[hearty palm]

how long do i have to wait for 1k emotes docnotL

[humble marsh]

I have this same problem

[gray ridge]

Soooo if I'm not mistaken, 214 days is longer than 2 months?

[granite arch]

Hello! Does anyone know if this is server or client side ? How do i proceed? This is the error message whilst trying to sign into 7tv dot app

[lavish shard]

clear browser cookie

[lavish shard]

just a visual bug
your sub progress is not affected

[granite arch]

Thanks! Hahah (i promise i googled first)

[gray ridge]

oki thanks

[unreal wharf]

I tried to change zero width on a pending emote and it says "rejected personal use" does that mean it's out of listing queue?

[bleak trout]

when is 7tv youtube be fixing? ive been waiting for week now.

[lavish shard]

"rejected personal use" just means you cannot use it for personal emote yet, nothing to do with the regular emote approval queue
fyi personal emotes are emotes you can use globally in any channel for 7tv subscribers

[lavish shard]

it's has been long unavailable before that
it has something to do with google authentication problem that not the devs can fix

[bleak trout]

rip, so i just cant add emote to youtube now.

[lavish shard]

yes

[unreal wharf]

I see

[harsh matrix]

I get the "this emote is no longer available" whenever I try to upload this mp4. Whats wrong with it?

[lavish shard]

check top pinned

[granite arch]

For posterity's sake , i used firefox and switching to a different browser (which should not be named ) (Microsoft Edge) it worked like a charm

(attempted to clear browser cookies to no avail beforehand if any dev is curious )

[humble marsh]

so is there any alternative ways to download 7tv for firefox? since the main site download button does nothing

[earnest roost]

Make sure you're not using a fork of firefox

[glossy geyser]

is 7tv being really slow for anyone else?

Also random emotes are being renamed to different emote names for no reason

Is it because I'm using origins? seems buggy

And now my name paint/badge disappeared

[tulip solstice]

If you're using origins, make sure you're doing it in the right order. The set you have selected in your "edit connection" popup is your "main" set. Then you click the wrench on that set, and then click "add origin" to select other sets to add on top of it. The origins will take precedence over the emotes in the main set, if there are emotes with the same name.

[glossy geyser]

Yes I had that issue before and already fixed that. This is just weird bugginess

Like legit the Wutfacing emote got renamed to LETSGOO for no reason, and so did my Dance emote so I had 2 emotes with the same name which is impossible

This isn't the first time random emotes have been renamed for me either

[tulip solstice]

I don't see those renames in your chat

[glossy geyser]

Exactly

They don't show up as being renamed, they just all of a sudden are

No audit log of it

Also this was in Majijej's chat not mine, I'm an editor there

[tulip solstice]

are they permanently renamed? Or is it more of a visual glitch?

[glossy geyser]

I had to remove them entirely from the channel and readd them to fix them

This was also reported here #1116467556744695879 message

[tulip solstice]

Weird

Consider it a beta feature

[glossy geyser]

I guess this is why Origins is experimental 🙃

So I guess I just can't rename emotes, I have to remove them and add them back as the new name

[shy remnant]

hey guys, I have a problem with 7tv for my own stream. I use OBS Studio and a streamelements chat overlay. I have a 7tv account on which I linked my Twitch account to. I added 68 emotes in an emote set and assigned them all to my Twitch account too

However, they don't show up in said chat overlay

They show up in the chat itself for users, but not on the chat overlay that's shown on stream

they however used to be visible

so it just recently got fcked. Maybe cus I added about 10-20 new emotes two days ago? But yeah.. no idea why that would disable everything

when I go to the 7tv website and "assign X emote set to this channel" and click save, nothing changes either

as seen, they're clearly connected to my twitch here

[wheat sapphire]

That's not on 7tv, OBS and SLOBS made changes to those where the "chat overlay" does not display them @shy remnant

https://chatis.is2511.com/ you can use this to display your 7tv emotes in a chat box/on screen overlay

They might be fixed for OBS and SLOBS in the near future, but they don't have a direct time for the solution

[simple glacier]

Hey I set up a friends emotes but now I also want my own, can I copy someones set or do I have to add them all manually

Tryna copy the set I made for him for my own channel but I cant see a way to do that

[flat cosmos]

Hey, can I use colors made with "Paint Tool"? For example ↓

[shy remnant]

when were those changes made from OBS? cus the emotes worked 3 days ago

[wheat sapphire]

no, those are just client side so you can see how they look, in the future people can make paints to get voted on for 1 to be released

because imagine if everyone could make their own paint and people just make one that is illegible

@shy remnant was a recent update but it seems to happen to people at random because people have come in here months ago having the same issue

[shy remnant]

wait wtf

I did that chatis thing

added it to obs

now it works in both sources, even the one from streamelements

[acoustic pasture]

anyone got 7tv fork of chatterino installed and on 7.4.6?

why is the ping sound different How do i change it back

[lethal pewter]

i fixed it by reninstalling

[humble marsh]

but how do you even instal it since website does not work

[lethal pewter]

no reinstalling firefox

[humble marsh]

oh I see so after that you could instal it

[lethal pewter]

when i went to windows settings to uninstall it asked if i just wanted to reset firefox and i did that and it worked

[lethal pewter]

yes

[humble marsh]

I will have to try that

[lethal pewter]

[lavish shard]

you mean this one? https://github.com/SevenTV/chatterino7/releases?referrer=7tv.app

it's on 7tv.app

[acoustic pasture]

yea

i have it downloaded already

im talking when someone mentions you, the sound is different even tho i didnt change the settings around

[lavish shard]

did you changed your sound or sth

[acoustic pasture]

nope

theres nothing there

[humble marsh]

didn't work for me

I updated instead and that did it

[lethal pewter]

yeah i checked for an update first but i was already up to date

so doing the refresh or whatever worked for me

[eternal elk]

@sullen hinge could you put me in the account deletion queue? It bothers me that the emotes i make going forward will be credited to my old username before i changed it. my 7tv username is "gluckgluckking"

[clever chasm]

My 1 year and a half anniversary is today. Payment has already been made automatically. I’m worried this September sub event messed up badges. I’m still waiting for the badge to pop up it usually happens after a successful payment

[lavish shard]

1. New badge will be given in the first of every month
2. The gift sub event only messed up the visual of the sub progress bar, but the actual sub progress is not affected (as you can see it still display the correct days you've been subbed for)

[clever chasm]

I subscribed on June 18th 2022 and always got a new badge on 18th. Are you serious I have to now wait two more extra weeks to get this only badge visually pleasing to me? I’ve been using the XMAS gifter badge.

[lavish shard]

#help-old message
have been like the for the past months
they are distributed together with the new paints

[clever chasm]

Well that sucks at least I didn’t sub on day 2 of the month so that I would have to wait four months to get a three months badge

[hollow mural]

Hi, idk why i cant add new emote at 7tv. It loading to 100% and nothing happends.

[rocky cloak]

Maybe try another name or is the video too long

[sly radish]

check pinned messages

[hollow mural]

Nvm, it working now, tyvm for help

[lavish shard]

just need to tell ppl to check top pinned

[hollow crypt]

does anyone know if the migration from bttv to 7tv work? keep getting an error

[worthy arch]

it doesnt work atm

[hollow crypt]

thank you for confirming! I thought i was doing something wrong.

[wanton helm]

anybody having issues getting 7tv emotes to work in stream elements chat dock right now? was working fine yesterday then randomly died mid stream

[wispy geyser]

I have an issue where when I click the settings cogs within twitch for 7TV when I click 'Sign in' it never signs me in and it just says thi s

[light crescent]

Hello! I have a small problem. I installed 7TV and now when I click the Reply button in the chat, I always reply to the first thread message, not the one I clicked on. How i can fix this? I went through all the settings...

[nova plover]

I posted a bug in the server but has anyone else had issues today or yesterday with the extension not loading on twitch or anyhting? Its empty and not loading emotes for me at all.

[prisma mason]

yes currently having the same issue

[brave folio]

any ideas why its not properly opening up ?

[solemn coral]

bro same

[brave folio]

i see you dont see emotes aswell

have the same issue

idk whats causing it

[solemn coral]

istg this shit breaks every month

[brave folio]

on g

[solemn coral]

even on chatterino

[eager star]

yea mine isnt working also

[severe rune]

https://7tv.io/v3/gql - my browser is trying to fetch this address but it comes back with a 503

[bold zenith]

yeah global emotes gone

[proven monolith]

fix your shit 🐜 🕳️

[light crescent]

@earnest rock I installed 7TV and now when I click the Reply button in the chat, I always reply to the first thread message, not the one I clicked on. How i can fix it

[safe seal]

cant login to 7tv.app via twitch - 503 server unavailable

[tulip solstice]

@brave folio @solemn coral that menu literally only opens the onboarding page

you can click the edge of the button if you actually want to access it

[solemn coral]

ok, still a bug. And I still cant see half the emotes for some reason

I even removed bttv

[tulip solstice]

I think there are some server-side problems for some regions lately

[solemn coral]

must be, because even chatterino wont show them

but how does that work? That means its server side issues for 7tv

[tulip solstice]

yes

but only for some regions, I believe

which would imply it's a CDN related issue

I believe the team is trying to fix it

but they're at twitchcon right now so their attention is divided heavily

[solemn coral]

🐶 pretend this is snoop dog

[tulip solstice]

https://tenor.com/view/stfu-gif-18614762

[solemn coral]

arabs need emotes too

[sterile echo]

anyone else getting this error while trying to login?

[dim maple]

trying to connect to kick but whenever I log in it makes an account for me when I chose to login to my existing one and whenever I try to log out of that one and log into mine it keeps putting me into the one it made and I have no way of disconnecting it.

[molten tide]

I was wondering, how long does it typically take for 7tv to update the twitch name? I changed my twitch name in like March this year and it still hasn't updated.

[tulip solstice]

it never updates

and never has

It's just an identifier for which account it's linked to

[molten tide]

am I able to change it?

[tulip solstice]

no

but they'll be hidden eventually because people are complaining. lol

[molten tide]

good lol

[violet crow]

Cannot loggin into 7tv, getting

{
  "status_code": 500,
  "status": "Internal Server Error",
  "error": "Internal Server Error",
  "error_code": 70500
}

Different browsers, cleared cache, cookies, inkognito mode, nothing works.

Edit: i think found issue, reported to github.

[unreal wharf]

Its normal for emotes to still be unlisted after like 4 days right?

[wheat sapphire]

no, @unreal wharf

there have been some issues regarding queue recently, it should be done within the next few days