🤝┃community-support

[silver fox]

I sent you the original message

[gritty crescent]

👍 i´ll try it

[agile cloud]

Moral of the story, don't buy a bundle 👍

[harsh hare]

anyone know what is this error?

hi everyone!

[silver fox]

Hey can you please #ticket we'll take a look at your error

[harsh hare]

Thanks i allready did

[signal python]

Hello anyone knows a proper way to craft Council RFR?? Allways is a mess, totally buged!!

it is not possible to craft Council RFR, totally impossible. it's just me?

in V1 os V2 it's same thing

[calm sail]

Hey!

You can try this work around #👽┃general message

[fallow ice]

It's not possible to withdraw ships from the starbase

looks like it's working after all. it's just needing a refresh after every transaction, and not working all the time then, only some of the time

[calm sail]

Yeah, some ups and downs with solana

[dry slate]

@silver fox the firmware update worked for the ledger issue, many thanks for your help.

[alpine cliff]

Today the Sage Labs doesn't work..???

Doesn't work on the phone Doesn't work on PC ???

[gritty crescent]

No matter what action/transaction, the UI does not show the result. SAGE is currently not playable/usable again.

[calm sail]

The network suffering some ups and downs and the team is aware of that

Try some hard refresh

[calm sail]

@polar grove @gritty crescent

Or clean cookies and cache

And try again

[signal python]

Doesn't help. Can't even start crafting... allways say error

[storm ferry]

Can you try again and also check your connection? Works for me.

[alpine cliff]

No brother today doesn't work completely stuck, tomorrow maybe is ok ,i believe in the project

[gritty crescent]

That’s what i‘m doing the whole das ….🙄

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[exotic quiver]

Is anyone else having problems withdrawing claim stakes?

[strong wind]

Hello. Where I can see my NFT's (memories) from mission 1 and 2 ... I cant find on my wallet and SA website ... have another path? @calm sail

[storm ferry]

thank you for the advice friend.

I am not sure why it doesn't work for you. any chance V2 works for you?

[grim sun]

Is the Ledger option functional on SAGE Labs?
I tried it and nothing happens probably bc I usually connect through Phantom->Ledger.

[alpine cliff]

All 3 versions i try doesn't work today is stuck

[alpine cliff]

I have 4 🛸 stuck like this all day

[alpine cliff]

I forgot to mention doesn't work on the mobile also, i hope soon to be fixed

[alpine cliff]

Finally is operative from mobile 🎮🛸🌋

[storm ferry]

can you try again later using your normal connection?

[sly storm]

Are priority fees working for scanning?

[storm ferry]

it should be applicable accordingly

are you having issues?

[alpine cliff]

6 hours was everything ok, now again i can't start with mining, probably to many people star to play 🚀👽🛸👨‍🚀

[storm ferry]

is it still happening?

[robust imp]

@prime dragon please can you give a hand on here

im trying to craft rfr...the crew that I use is gone, the power source is gone....but is not crafting...

I cant cancel, because nothing is in there, I cant deposit because nothing is in there...and I can ask for craft again because the powersource is gone

[spark wind]

hi, i just post 2 ships on market and they desapier, and i dont have the money! some1 has a clue of what i did wrong?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

All day problem, now i just put 3 fleets on mining but 1 is still stuck, i go to sleep maybe tomorrow will be ok, usually i can put 4 fleets 21 or 16 times to go on mining, but today only 13 times but i am active until 5:30 in the morning haha ,is on to many people probably and stuck

[coral sonnet]

For everyone experiencing problems with marketplace and labs right now, it's a User Interface issue so whatever you did probably worked, it's just you can't see the result yet. The marketplace and labs are half an hour behind the blockchain. Check back later. Of course this makes labs totally unplayable. Maybe a mod or team member can enlighten us as to when this will be fixed, without just blaming it on Solana congestion?

[storm ferry]

If you are still encountering it after you check again, please #ticket

So we can further check

[astral lion]

It's really frustrating to use Sage these days...

[prime dragon]

I've reached out to HelloMoon to see if there's anything they can do about missing status updates.

[prime dragon]

This one is probably our RPC provider. We had a similar situation with them last night.

[astral lion]

it's more then 1 hour with zero Instances in the crafting area and zero crew available...

[prime dragon]

Just heard back from HelloMoon. They are aware of the issue and are fixing it right now.

[coral sonnet]

Thanks for letting us know 🙂

[lucid oracle]

I am not able to connect my phantom wallet to https://play.staratlas.com/fleet/. Please help

[gritty crescent]

Solved ?

[brazen sluice]

what wallet are u using?

[gritty crescent]

Right now means what in time units?

[thin nebula]

Hello Guys! I enter in the game, but my ships are gone, anyone can help me?

are missing*

[silver fox]

Hey can you please #ticket

[calm sail]

Hey, sorry for the delay, were you able to find your memories?

[strong wind]

np Stick ... probably have any issue with my memories ... I opened a ticket ... Thx for answer 👍🏻

[calm sail]

Oh cool cool, I hope it will be solved soon

[polar grove]

I still can't finish to create DAC

[prime dragon]

Sorry just saw this now. The issue was fixed within about two hours of my original post. Stuff should be working now.

[prime dragon]

Are you using a ledger? There's a bug in ledger / DAC at the moment.

[high imp]

Can’t exit mining 😭

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[polar grove]

phantom wallet

[elder obsidian]

Hello everyone, I just took a long break from the game and came back. Does anyone know how to play SAGE LABS? I clicked in and I really don't know how to play

[maiden ocean]

https://youtube.com/watch?v=9FTvp0DSbUk&si=Z-UwT7v-_Bsg_cMd

[elder obsidian]

I really understand, I want a place to exploit

[maiden ocean]

watch the whole series of the video

you have to make a plan, mining and crafting or scanning for sdu

or you wait a few weeks, starbased coming soon

[elder obsidian]

Specifically, how long does it take

[maiden ocean]

starbased or wha you referring to?

[elder obsidian]

I want to own an area in SAGE LABS

[maiden ocean]

https://www.youtube.com/results?search_query=star+atlas+sage+labs+tutorial
https://aephia.com/star-atlas/sage-labs-a-guide/

[elder obsidian]

Is SAGE LABS closed yet, will it reopen?

[maiden ocean]

for sage we have 3 versions all the same at the moment, soon we get starbased
https://labs.staratlas.com/
https://v1.labs.staratlas.com/
https://sage.staratlas.com/

[wispy stream]

claim stake tier1

[maiden ocean]

?

[jade raptor]

hi.I just sold a ship and got USDC but the USDC is not recognized on the swap screen. For some reason the USDC is showing up on two separate screens. Is there any way to fix this?

[whole crescent]

Might need to provide some additional info, not sure I understand.

Do you mean that you have sold the ship and now you are trying to swap the USDC that you got in your wallet and that is giving you two separate screens? ( if that is the case witch wallet are you using? )

P.S. do not trust DMs from server, stick to general chat rooms or official support channels

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[prime dragon]

Ok I'll look into it.

[balmy geyser]

Hello. I stake my ATLAS 2 years ago and I want to withdraw my POLIS reward but when I try to claim my reward I always getting failure. I have some SOL in my phantom account but do I need more?

[slate sorrel]

I’m having transaction failures on every transaction

Can’t claim nothing

[silver fox]

Can you please #ticket

@slate sorrel

[regal wave]

Is it just me or is everything dead in the water; priority fees or not..

[wheat yacht]

Market no work

🥲

[silver fox]

Yes, it seems that Solana is experiencing some difficulties

https://explorer.solana.com/

@wheat yacht

[wheat yacht]

Ty for answer bro

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[radiant shuttle]

Hi, Hey I unlocked my atlas some time ago and today was the day it should have been unlocked and it is not there. This is my wallet Fe89pTNuG8hkcdiWAN6ZdmeJLRNS4r3yGYNow9oCetyE

There should have been around 70,000 Atlas to claim in there.
A little help please?

[storm ferry]

Hi there. let me have a quick look.

[radiant shuttle]

I just reloaded and now I see it, I have not yet figured how to remove it. I must have needed a refresh

I got em. Thansk so much for a fast reply.

[storm ferry]

most welcome

[hushed lynx]

Hello I have an issue I have my fleet in SCORE the think is that the sistem dont let me do any transaction like put r4 or withdraw the atlas, keep loading and decline

claim the atlas*

Solana is not working?

or what

[calm sail]

Solana is having problems, the network is working but with a lot of lag, after a few attempts some txs are approved

[hushed lynx]

thanks

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[elder obsidian]

I want to import inventory from the wallet (Sage labs), but the wallet keeps having errors, does anyone know how?

[maiden ocean]

yes solana is super busy and congested, that creates these issues sometimes sorry

[hushed lynx]

I guess that my issue is because Im in SCORE and dont let me do anything on phantom like put r4 or claim atlas 😦

shows pending confirmation and the go down

[gentle steeple]

May I ask which version are you on and you're using app or extension?

[hushed lynx]

I only use the website

[hushed lynx]

extension wallet

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

And don't accept any DMs from those you don't know.

[alpine cliff]

Guys don't play Sage Labs with NordVPN I turnoff and now is working

[dense pond]

Anyone have some tips or advice on why my new bought ship is not showing up in ship enlistment??

[storm ferry]

for faction fleet? just do ctrl + f5

might need to do it a couple of times

[dense pond]

okay, doesn't show up. somehow. It is present in my inventory tho,

bought it like six hrs ago. And i know Sol chain is congested.

Maybe best to create a ticket?

[storm ferry]

Yes please. Thank you.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[devout dagger]

Hello, I've been having an issue for a long time with claiming the POLIS rewards from staking ATLAS in the DAO website. The rewards from staking POLIS can be claimed with no problem, but the ATLAS ones fail every time (message: Transaction reverted during simulation). Is anyone else experiencing this issue?

[proven plank]

In Sage, 3 Tip and one Jet with resources disappeared during the disbandment of the fleet. How do I get my property back?

[clever prawn]

Hello friends
Good day... I went to the Star Atlas market 2 days ago to buy a ship... but I decided to change for another. It turns out that I have been trying to cancel the operation for 3 days and when it reaches Phantom Wallet, it gets stuck on the pending transaction and does not execute it. That is, it does not finish the process and therefore does not cancel the purchase.
can you help please

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[ocean notch]

I havn't open the sage for a while, I just found that all the resource I mined before are gone!!! My wallet did not comproise and all other asset are still here, just not the resource I mined.Neither store in the wallet nor in starbase.

[lapis rain]

smith3421 has been warned

Reason: Posted a link

[proven plank]

Guys, can anyone give an answer to this situation?

[storm ferry]

if you had to disband your fleet, it's in your main faction's CSS

[bronze wyvern]

Hello, I live in Turkey.
I want to use the name Star Atlas.
I want to open a private school named "Star Atlas Private School" in Kayseri, Turkey 🙂 Will I have any copyright problems? Do we have an officer I can meet with? Thank you

[maiden ocean]

Not 100% sure best probably to send a dm to @brazen sluice

[bronze wyvern]

@brazen sluice I wrote via DM. Thank you.

[devout dagger]

Anyone had this problem? I can't claim the POLIS from staking ATLAS

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[worn panther]

Same issue here

[steady sluice]

I can not do anything at Star Atlas rn, its been going on for days now...

Can not re-supply my feets or start or stop mining at Labs, can not collect Atlas rewards

Message goes "issue with request" or "error with request" all the time

Okay i just found the post about my problems, hopefully it is going to be fixed soon 🙂

[maiden ocean]

if it persists #ticket do not take any direct messages, scammers watching

[fierce kiln]

hi all,

Polis rewards claiming not working

strangely only on 1 account

from Atlas locker

[scenic quail]

Hello,
i would like to stake a my ship , but i don't see it under SHIP ENLISTMENT tab,
but i see it in my inventory , does anyone encounter this issue ?

[devout dagger]

I wonder if it's something general or if it only happens to a few of us. I haven't seen anyone from the SA confirming the problem

[olive river]

Is anyone else unable to claim their R4 from faction claims?

[dense pond]

Can you share the post=

*??

[dense pond]

It is because of the fixed fees on transaction I'm guessing. Because of congestion fees need to be higher to be executed. Currently we can not change and /or customize the fee ourself. Don't know why Star Atlas is not posting on this!?!? And make us aware of the problems of the fixed fees and relation with congestion on the sol chain. Kind of missed opportunity if you ask me...

@dense pond We are experiencing instability in Labs due to Solana experiencing heavy usage and since we don't have the priority fees feature in Labs yet, this can lead to some failed transactions.

Some have reported to us that it works better with Phantom and you could also try at a different time of the day when Solana is less used.

Our team is aware of the situation and we expect it to be resolved with the release of Starbased. 
‎
Staratlas(forever) | Star Atlas Mod

Reaction from ticket

[primal wave]

Atlas lockers have not been working for a week, problem is still there.

[chilly dome]

Try to hard refresh the page with Ctrl+F5

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[polar grove]

the problem of creation DAC does not go away

[devout dagger]

I've had this issue for at least a month. A month ago I don't think we were experiencing these issues. Plus it's always the ATLAS staking that fails, not the POLIS one. I've tried dozens of times and it's always the same

[dense pond]

Yeah that seems weird indeed. I can only hope they will fix this. Today it is a lot better tho...

[worn panther]

If it says tx reverted, don’t proceed. Click on claim rewards again, until you’re given a proper tx

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[primal wave]

Yeah it has nothing to do with solana's volume. The transaction is getting through, it just gives you: Program Error: "Instruction #1 Failed" everytime.

yep they said they are working on it

but hearing from others, seems to be going on a while

[calm sail]

Noooo

Scammer

No dms to that person

[primal wave]

ya no i got dms blocked, but thanks

[calm sail]

And yes, still waiting on that fix

[primal wave]

sounds good, thanks

[calm sail]

Great!

[calm sail]

Anytime fren!

[alpine cliff]

Everything works perfect in Sage labs for 2 days, and now stuck completely

[alpine cliff]

Now is back online 🚀🛸🎮

[noble flower]

Is there anyone who manage to restock their ships in faction fleet section?

[frozen furnace]

I staked Star Atlas coins, but what is the problem if I do not receive Daopolis coins?

[charred void]

Merhaba kolay gelsin
faction cllaims de gemiyi envantere çekemiyorum neden acaba yardımcı olabilecek var mı

confirm diyince ekran kapanıyor almıyor

[maiden ocean]

retry a few times its very slow

[maiden ocean]

#ticket

[maiden ocean]

make an order for a imo tip for 1 cent or 1 atlas, (then you create the token account you missing) , withdraw and cancel the order

[polar grove]

@maiden ocean Help me complete the create DAC please

[maiden ocean]

we have to wait for @prime dragon on this one he should be on in a few hours

maybe its just the network

[noble flower]

I tried since yesterday, you are just underestimated issue a bit.

[dense pond]

yes

[frozen furnace]

@polar grove Thank you. However, even if you click the DAC button, the image you sent is not displayed. Nothing is pressed.

[alpine cliff]

What is this ?

[vague tapir]

Is Atlas Locker still broken? Not able to Claim my Rewards for a Month !

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

something seems broken yes, please #ticket

[vague tapir]

Just did

[maiden ocean]

just some token which got airdropped and then frozen, best to ignore it i guess

[prime dragon]

Are you using a ledger?

[prime dragon]

The block height errors on Solana are affecting the crank that is supposed to run on a daily basis.

[polar grove]

Phantom wallet

[prime dragon]

Did you #ticket yet? I'll need more information to look into it further.

[polar grove]

I have open ticket. It more impotent problem. And can’t open new ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

All day Sage Labs stuck , did someone else have the same problem in Usa, in Macedonia the game is working my friend told me

So now i open the VPN and putin in Macedonia , and the Sage labs start wtf🤔🎮🌋

[alpine cliff]

And only 2 fleets i managed to sent for mining and 2 still stuck in the srabase

[storm ferry]

Refreshing the IP does work as a workaround sometimes.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[summer quest]

#archived-learn-more Team I cannot claim POLIS reward in ATLAS locker. I've received below error. POLIS locer works fine. Only Atlas has erroer. https://explorer.solana.com/tx/632vcLX7mp7UqFyAixLgLMrzm4bbA987YeFUjtJP8xqV7bcxaRJ9PyGLcGSkURhoh2vk9ok5rHZgxdmansPXKuwJ?cluster=mainnet-beta

[silver fox]

We are having an issue with the ATLAS Locker. The bug has been reported and our team is working on a fix

[old sonnet]

Are we having an issue with faction fleet and faction claims? I havent been able to perform any actions in them since a week now?

[polar grove]

Ticket ID: 65fb422008daf731167f8f43

[prime dragon]

thanks, looking at it rn

[silver fox]

No, we are experiencing some instability, but everything should work. If your issue persists, please feel free to #ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[dry slate]

I had same issue. Was better yesterday, but had to try multiple times and keep refreshing to check see the UI update.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[split moat]

where can i find old ticket?

[silver fox]

I've sent you a message in your ticket

[alpine cliff]

20 minutes i am trying to cancel and doesn't work..?

[sullen sorrel]

@alpine cliff

[harsh sinew]

scam

@sullen sorrel is sending support links here

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Guys the Epic Game lancher for Star Atlas game is collapsing?? 6 times in row

[maiden ocean]

hi, the launcher or the game?

[alpine cliff]

The Game crashes, 6 times i send reports to EpicGames

[maiden ocean]

what grapics card is in your machine?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[naive anvil]

Does anybody get this error when launching Star Atlas Showroom? I play other games from the Epic Games platform but it is only with Star Atlas that I see this error.

[tender dock]

🔨 Banned johnclarke0685 indefinitely

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

that probably should run, try validate the files in the games launcher library that might help

[signal edge]

is there anyway around transaction revreted during simulation? been trying to do things for months and im just stuck there

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

#ticket make sure your wallets is up to date

sont take any direct messages

[signal edge]

did that months ago, ive gotten nowhere

[maiden ocean]

like what you actually try to do?

use the market? play labs or the dao?

what wallet you use and which browser?

you have enough sol in that wallet?

[signal edge]

use that market, claim atlas, withdraw my fleet. somethings work completly normal but then other tasks just get stuck on that transaction revreted during simulation prompt

[maiden ocean]

i think creating a ticket is the best way to check

[signal edge]

yea i got enough solana and some things work but theres specific things that just havent worked for months now

[maiden ocean]

so its only temporary and not for months?

[signal edge]

its been about 2-3 months

[maiden ocean]

you cant do anything for 3 months?

[signal edge]

i cant do specific things like claim my fleet(specific ships, some work) i cant sell specific items while others work etc

some things work but some things consisntely havent since new years for me with that message being said everytime

[maiden ocean]

yeah do the ticket, a team member can check your wallet/account

[signal edge]

if that makes sense

[signal edge]

alright will do, thanks heaps

[flint kindle]

My ships have been stuck mining now for 115h+... Cmon man

https://tenor.com/view/justin-timberlake-stare-current-mood-come-on-really-annoyed-gif-14722650

[flint kindle]

Thank you... Idk what anyone did but, thank you 😂

Because magically its finally like i have stopped the mining process

[alpine cliff]

Guys definitely dont play Sage labs with VPN, i don't play with VPN 0% problems, i turn on VPN the game stuck immediately

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

I try to help, i can't make pictures, but this was the problem i told you guys

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

yes an update went wrong yesterday

[old sonnet]

Quick question for the polis staking. I have some POLIS staked for 1 year, can I have some more polis staked for 5 years while keeping the original period for the first batch?

[maiden ocean]

nope you need an extra wallet for that

[ancient roost]

Stuck in mining for almost 200 hours 😖

https://tenor.com/view/frio-gif-18282177781923484993

[lone epoch]

Quick Question: Was anyone else impacted and ATLAS deplenished of the faction fleet rewards, When the rewards were cut back in December? I submitted a ticket and never got a resolutoin and wondered if any one else got one before they officially end the Faction Fleet

[storm ferry]

Hi. Do you still have the ticket number from before?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[main radish]

Hello, where can I buy Staratlas coins and what is the contract address? Is it also possible to swap on Exodus from SOL?

[maiden ocean]

https://solscan.io/token/poLisWXnNRwC6oBu1vHiuKQzFjGL4XDSu4g9qjz9qVk and https://solscan.io/token/ATLASXmbPQxBUYbxPsV97usA3fPQYEqzQBUHgiFCUsXx you can buy at any dex on solana https://jup.ag/swap/SOL-POLIS

[main radish]

GM, yesterday I watched some YouTube videos and figured the swap from USDC out and swapped that to ATLAS on Raydium. Thought y’all were a SOL coin, being on the SOL chain… Strange that we can’t swap SOL for ATLAS….

[maiden ocean]

https://jup.ag/swap/SOL-ATLAS

use the aggregator it scans all trading pairs on solana to find the best and cheapest route to swap any token you want/have

[median plank]

hey help me my ships have been stolen

[maiden ocean]

#ticket

[median plank]

What is this

[cold sky]

Do my cargo token accounts get refunded in any way when i have to self-destruct my fleet, or is the sol simply lost?

[maiden ocean]

nothing is lost you can claim it in the inventory

[cold sky]

what inventory exectly? my fleet and css arn´t showing any claims

[maiden ocean]

under my inventory there is a red popup when you click it you get the accounts back

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cold sky]

still waiting or that popup to show up

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[glacial mortar]

Hi, I have a Fleet created in SAGE that I can't undo... any advice? I've been like this for more than 1 hour and I've restarted about 50 times.. ty

[maiden ocean]

you could try to get a new ip address maybe your starcomm connection is broken, feel free to #ticket team is back on in a few hours

[glacial mortar]

It has only given me problems undoing 1 of 4 fleets... I will wait a little longer and if not I will open a ticket! thanks @maiden ocean

[maiden ocean]

yeah sorry about that, sometimes the game still has some of these weird bugs, it should be temporary tho

[glacial mortar]

It has been fixed" Thank you

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[languid aurora]

Hello, does anyone know the criteria to apply to the foundation room and how to apply please ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[languid aurora]

OK I found the information https://discord.com/channels/789226204980707409/1164651187707060315

[pastel stump]

ty all support for all

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fresh nebula]

Is anybody else getting this problem

This error occurs on every transaction...not one transaction actually works.

[storm ferry]

are you using a VPN?

[fresh nebula]

no should I be?

[storm ferry]

I see. Kindly do a ctrl+F5 and see how it goes

is this the first time you're experiencing this?

[fresh nebula]

Done ctrl 5 got rid of my cookies and cache :

First time experiencing this error in my history of playing star atlas!

I took an hour break from it then I logged back in:

same error but the transaction still went through!

[fresh nebula]

just adding to this:

I decided to do a small transaction on Raydium,

Same error in Phantom wallet but transaction still went through!

[storm ferry]

Have you tried a different wallet?

[ebon needle]

I can't claim my rewards in the locker. It says reverted during simulation and then fails. Tried multiple times on macbook, mac and pc to no avail.

[maiden ocean]

should be just temporary, feel free to #ticket

[maiden ocean]

i would contact the phantom support maybe

https://help.phantom.app/hc/en-us

[cobalt lotus]

what is wrong ? why i cant buy anything to my wallet

cant claim, cant buy, cant ressuply my ships

the fk happened

[maiden ocean]

do a hard refresh hold ctrl +press f5, reconnect the wallet, if you use a vpn try changing the server

[undone void]

yuppers, i am also getting that window, since yesterday afternoon, I refreshed - rebooted - slept overnight - and still getting that error.

tx still goes through

[maiden ocean]

make sure your wallet extension is up to date

i think there was some update on phantom

or use the link above to contact their support

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cobalt lotus]

"There was an issue with your request
Something went wrong while processing your request"

what im able to do with that sht

[maiden ocean]

where you get this? #ticket

[undone void]

has anyone succesfully made this stop, or does it just need time, I recall this happening to me once before but can't remember what the solution was, perhaps I just gave it time?

[fresh nebula]

the answer was to use "Google Chrome". So it must have not have been the Phantom Wallet in the first instance.

All happy for now.

[storm ferry]

What browser are you using?

[fresh nebula]

I was using "Brave" browser , now I'm using "Google Chrome" browser !

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sly storm]

Hi space explorers.... according to your experience, what is the best browser to run SAGE?

[slate sorrel]

I can’t unstake my atlas tokens

[storm ferry]

do ctrl+F5 then try again

[storm ferry]

@solid ice hey fam

here you go. let me know if it works: HU7QE-RKRSN-PWEWW-8YY6B

[solid ice]

thanks !

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[wet spoke]

Hi Darwiin, the ATLAS Locker is still buggy. Do you have any news on a fix. It's been a long time.

[silver fox]

The locker is now designed to automatically correct any issues every 24 hours but if your problem persists, please feel free to create a new ticket, share a failed transaction and I'll report it

[wet spoke]

Ok I will try tomorrow, but I made 3 tries today, and it is not working.

[idle rapids]

@storm ferry hi Sistine, I would like to kindly ask you if there is chance to receive a key since my close friend today has started to test the game and I would like to test with him ? Thank you for feedback

[storm ferry]

Sure. Here you go. ALM5Q-RXUVV-AZ9U4-NA2BC

See if it works.

[idle rapids]

Thank you, will check in few hours once I am back from work 👍🏻

[wet saddle]

I haven't been able to stop mining for about an hour. I've tried hard refresh several times, but it didn't help. Anyone else having this problem too?

[wet saddle]

UPDATE: Everything is working again

[undone void]

Chrome still working for you? It fixed me up for most of today, now Chrome is showing the same message

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sly storm]

Everything has been stuck here for hours

[alpine cliff]

yes 30 min i am not able to stop mining and solana network is taking $$$

[storm ferry]

If the txn was successful the first time, give it some time to reflect.

[alpine cliff]

Now is ok its start mining 🎮🪐📡

[regal wave]

I haven't been able to craft since last night. I know there is some congestion on the SOL side of things but I have other transactions going through. I've tried different browsers and different versions with no luck. Any thoughts?

[maiden ocean]

#ticket if it persists

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

This kind of videos scares me 🤔

https://www.youtube.com/live/BtLC4PmRuA8?si=d0TUPmJN7eOro6vD

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cerulean coral]

I haven't been able to dock my fleets for three days

[storm ferry]

Are you using vpn?

[cerulean coral]

No sir

[storm ferry]

Try restarting your machine and see how it goes

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[polar grove]

@maiden ocean hi. my guild invitation messeges are blocked in the chat russian community. is this prohibited or do i need to get permission?

[maiden ocean]

discord links? i think they autoblocked

we would need an admin for it

try sending dominic a message maybe

[polar grove]

yes only discord link blocked

Dac link ok

[cerulean coral]

i restarted the PC , and still not docking anything. This way I won't be able to put my fleets on starbased

[tranquil parcel]

How did you fix it?

I can't undock/stop mining/transfer items/claim craft/exit subwarp, either manually or automatically. Everything is "stuck".

I tried restarting the site, disconnecting wallet, cleaning cache, activated priority fees already...

8 hours, exactly. I know because of the mining timer.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

Solana network is a bit unstable. Check again once the network's better.

[cerulean coral]

the problem isn't the network, it's the star atlas that doesn't work

[wanton kelp]

Hey all, all my interactions with star atlas also doesn't go through anymore since 2 days before, other dapps seems fine

[storm ferry]

I had it mentioned to the team for checking, especially on the starcomm side.

[sly storm]

Yes, the problem is Star Atlas. Other Dapps like Jupiter, Kamino, etc, are working normally

[maiden elk]

hi atlaslocker cant claim token help me???

[woeful salmon]

I have this issue is there a fix?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fierce kiln]

claiming rewards in Atlas locker still not working...

[gritty crescent]

For now over 24h i can´t claim, stop mining, exits etc. I´m using Solflare/Sly Labs with high priority fees

[cold sky]

it´s sad, seeing a game that ambitious being completly unplayable most of the time, frustration levels are riseing

[gritty crescent]

@silver fox Why can't I even claim crafted components? I have also a ticket open

[silver fox]

It seems that Solana is having difficulties at the moment. I invite you to try again later.

[gritty crescent]

Firstly, it's been going on for the 2nd day in a row. and secondly, other DApps still work on solana. So it is also an SA made problem. When will it finally get better from your side?

[storm remnant]

Are the latest issues related also to re-charging the faction fleet? Almost whole day I still get only this error when trying to initiate transaction:

[mighty robin]

yeah i am getting the same issue

i cant claim my rewards

anyone able to help ?

[wanton kelp]

I'm getting this error now too today, haven't been able to resupply for 3 days now

[maiden ocean]

i had to retry a few times before the txn went through

[pale badger]

I get the same error message very often, but strangely the txs get (mostly) through nevertheless.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[flint kindle]

I cant take my mining ships out for days now

I cant claim the R4 from my Tier 3

[heady plinth]

no claim, no buy, no sell, no withdrawal, no buy consumables, i just give up. im leaving, this is not first time...

[storm ferry]

kindly try now. seems the network is relatively healthy

[alpine cliff]

This is problem with Phantom wallet so someone can send you tokens mame ccc the last time this kind of mame appears in my wallet, the wallet without i to press was connected to some apps, how is this even possible...???

[maiden ocean]

nah it cant connect to apps

thats a memedrop for your solana phone preorder

[storm ferry]

I think BONK and WIF holders got drips too

[maiden ocean]

yes but the 37600 was for the phone i think

[alpine cliff]

Yes i order 2 phones for my friends, so this is the reward, i was thinking they will drop mames on the phones wow...🤔🌋

[maiden ocean]

you gave them your address nothing else needed

just be happy about it

also i dont know anything about this project all speculation

best dyor

[alpine cliff]

Wow thank i was thinking is scam, because the last time i have 3 apps that i never even know about that mames, but i turn off is ok

[maiden ocean]

as long you can swap it on jupiter its fine, airdrops like this are pretty common nowadays

free magic internet money

just dont connect to any sites

[alpine cliff]

Thanks for the extra information Thanks 🌞😇

[tall goblet]

Hi I have some ships in my wallet and I cant sell them on marketplace any one know why and how I can fix it ?

[maiden ocean]

Hello

what issue you have exactly?

like you connected to the site and create a sell order?

[maiden ocean]

@tall goblet

[tall goblet]

Im connects to the site

in my wallet i see the ships

but when go to market place and try to sell them there in non of them

i cant create a sell because its shown to me that I dont even have the capacity of them

also I dont see them in my inventory

QUANTITY TO SELL
out of 3 requested
You do not have any Pearce X4 to sell.
0 in your inventory

this is the message i see when try to sell in market place

[maiden ocean]

do you see them here? https://play.staratlas.com/inventory/

[tall goblet]

No

Only in Profile I see them

[maiden ocean]

mmh we could doublecheck here https://app.step.finance/en/dashboard they should show up under nft

[maiden ocean]

are they staked or your deployed them in sage?

i guess not otherwise you would not see them in the wallet

do you use a vpn?

[tall goblet]

i see them there

[maiden ocean]

i think you not connected to the site

[tall goblet]

i dont use vpn

[maiden ocean]

can you try hold ctrl + press f5 then reconnect the wallet

[tall goblet]

did it still the same problem

[maiden ocean]

you only have these ships? any resources or something do you have anything else in the inventory?

can you try on another browser or the phone maybe?

[tall goblet]

I have only the ships

i will try other browser

what is the best ?

[maiden ocean]

chrome, brave, firefox

they all should work

not really sure why they would not show up

[tall goblet]

tried in all of them still cant sell them on marketplace

still they only shown under "profile"

[maiden ocean]

#ticket

i think there is maybe some issues with the site at the moment

[tall goblet]

ok ili try later in a few days if something ili update

thanks 🙂

[maiden ocean]

yeah sorry about that, i hope its just temporary

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal python]

do you see the ships on NFT's tab on your wallet?
if not, maybe you have the ships on sage labs: https://labs.staratlas.com/, and first you need to send them to the CSS star base, and after that disband any fleet and withdraw them to your wallet.
Or maybe you have ships staked on faction fleet: https://play.staratlas.com/fleet/

[mighty elbow]

Hi , not sure if this is the right place to ask, But I can not claim my Polis Rewards??

[silver fox]

from ATLAS locker?

[mighty elbow]

Yes , Thank you

[molten whale]

I'm trying to connect my phantom wallet and i can't, can anyone help me?

I will do that, thanks

[fierce kiln]

nothing works atm. locker rewards not claimable, ship can't be filled, claim rewards not claimed, atlas from ship not claimed...are you aware of it?

[lapis hound]

They are, look announcement (minor) and the post pinned from Santi in general.
From my experience, the only way is to try and try again (like 10 times, possibly at different periods).

[silver fox]

If you still cannot claim within 24 hours please create a ticket

[silver fox]

feel free to #ticket

[flint kindle]

My ships have been stuck in mining for 116H now. I understand some of you are rich but these $1200 worth of ships is a lot to me. I invested in something and i expect to be able to use it. SAGE Labs ran great until it was time to "slow emissions" and now my ships get stuck for any unspecific amount of time

I understand the team might be juggling time between getting Starbased ready and maintaining SAGE Labs but the maintenance side cant just be forgotten. Im okay waiting for the new version longer so that im not being robbed on the old version

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

I apologize for this to be happening. The Solana network status is not helping really and how the current transaction processing is set-up for SAGE

the team is well-aware of these issues and are looking to prioritize things accordingly.

[alpine cliff]

The Sage collapse completely , look doesn't show correctly in my cargo, should be Hydrogen but is showing food...🌋🤔 amd 2 fleets are stuck all day, that Solana Network is disaster i think

[subtle radish]

I ask, lately transactions with Phantom Wallet cost a lot, I no longer pay 0001, is it Solana's fault?

[maiden ocean]

yes its the solana priority fees and congestion

team is watching that topic closely

[subtle radish]

Thank you for answering Vb

[maiden ocean]

i hope it gets better with some solana updates which arriving soon

[subtle radish]

I have to take the resources from the Claim Stake Tier 1 every two days and the increase in question is noticeable, let's hope they lower

[alpine cliff]

now is ok mining start

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[pale badger]

Is something down?
I cannot exit warp currently. I tried it 40 or 50 times.
Normally I get a toast message even if the txs fails or timeouts (because Solana is congested), but currently I get no toast message. Just nothing.
I tried all known workarounds (labs v1, v2, sage, atlas prime, etc). And of course I have enough Sol in my wallet.
What to do/try?

[inland tinsel]

Hi, it's been a while I'm using the star_atlas_bot from vlaslaptev (https://github.com/vlaslaptev/star_atlas_bot) to auto-resupply my fleet.
Since a month or so, it doesn't work anymore, no error message, the bot (try to) create a transaction for resupply but it does not appear on Solscan ?
Before you ask, my RPC (Alchemy) works fines :-).
Anyone using this bot too ?

[maiden ocean]

nah never heard of anyone using it

faction fleet will be over soon

your issues probably have to do with the solana updates and priority fees and so on

maybe ask in #💻┃community-developers

[maiden ocean]

yes sorry, solana seems congested again

[pale badger]

I think it has nothing to do with congestion. When the problems started there was no congestion. Also in times of congestion, it will work after several tries. But I tried it 100 times in the meantime. Even with priority fees.
Also: There is no toast message "Something went wrong", which was always shown when the tx wasn't executed and/or the tx had a timeout. I think the problem is on Sage's side.

[maiden ocean]

#ticket

[pale badger]

Done

[dense pond]

Main, i'm so tired of re-supply not working, claiming not working. I'm thinking about selling all my ships and be done with this.

[dense pond]

What you mean faction fleet will be over soon?

[maiden ocean]

#📢┃announcements message

[dense pond]

Ait, so what do i need to do for this upgrade??

[maiden ocean]

play the game? you never played sage?

we get a new one today hopefully called based

[dense pond]

Okay, Yes tried it one time but with all the issues it scares the fck outta me.

[dense pond]

You have anything on how to play and unstake the ship from faction to play. Cus im kinda newbie now to this. XD

[maiden ocean]

this guy has a nice series sage vs faction fleet

https://youtube.com/watch?v=OWx_5lvT9Og&si=LnggTLbXKmQ6hu6b

also !guides

[dense pond]

ait thanks

[maiden ocean]

!guides

[lapis rain]

Here are some great community created guides that can help you get started with Star Atlas!

• https://intergalacticherald.com/star-atlas-guide/
• https://aephia.com/star-atlas-guides/
• https://galiacrafters.medium.com/star-atlas-101-i-have-20-what-can-i-do-3e9c72e421d2
• https://hologramnews.com/star-atlas-guides/

[quartz fox]

Anyone else can't buy toolkits for last few days? The tx popup confirms and the after awhile nothing happens and no toolkits are purchased. It's been at least 3 days.

[maiden ocean]

please create #ticket

and tag @silver fox in there

[dense pond]

What about existing rewards in faction fleet? Can i still claim those?

Because claiming the rewards now is not working..

[maiden ocean]

yes you get everything you earned

[dense pond]

When i unstake or when the ships are unstaked by star atlas?

[maiden ocean]

they stay there just the earning stops

you can unstake any time

[dense pond]

And when i unstake i automatic receive the outstanding rewards?

[maiden ocean]

yes all rewards and all resources, the ships will repair to 100% so you need enough toolkits in the wallet

[dense pond]

Top !

[dense pond]

Do i also need to unstake them before a certain date or is this all automatically done ?

[maiden ocean]

you have time, i dont think its automatic

[signal python]

Can't craft nothing in labs, been trying several hours but nothing confirms, is the game down or is just me?

[lunar kindle]

also the faction fleet is "frozen"... i cant refuel or claim resources... we need some "alert" to when the game is "stuck"

[regal glacier]

Hi community,
I haven’t logged in for a while.. I had 3 ships in a fraction fleet.. but now I don’t see them in my inventory.. also I can’t re-supply my ships and I can’t claim my rewards.. did something change in the faction fleet?

[lunar kindle]

hello, we are experiencing the same problem with the faction fleet and sage... when things like this happens i usually try again in next day... About the problem its temporary and i've heard its about the solana blockchain updates...

[frigid cairn]

anybody else having issues to refill/claim ? is been 3 days

[alpine cliff]

Solana Network is disaster completely Disaster, and i am 10 years in Crypto, on the beginning Ethereum fee's take our money, and now Solana do the same the fleet stuck for days, but Cardano is the best but nobody builds on Cardano, so did the elite give 2 options like every game needs to be or Ethereum or on Solana Network cccc 🇺🇸📡🛰🤔💰

[opaque olive]

🤮

[calm sail]

Hey! Nope, just network issues fren

Try with a vpn

[calm sail]

@frigid cairn

[calm sail]

https://tenor.com/view/cat-huh-cat-huh-etr-gif-15332443943609734737

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

So whats happening, 2 days Sage labs doesn't work, even with VPN i am trying everything

[heady plinth]

i sold all my fleet and ran away. i go play dota, while i spend 2 after 3 after 1 after 6 days down. back staking Sol, never again

[meager portal]

Hi does enyone else have a problem fill up Fleet's and also problem with unlocked tokens from staking?

[young veldt]

Yes

[limpid willow]

Hey, all the ships I had in faction claims just disappear, I can not find this anywhere

[alpine cliff]

I don't understand if i make refresh i cannot connect, i need to go in app disconnect...??

In the new based ?

Where is the logic refresh and i cannot connect

[viral marsh]

remove the site cookies and then try again

[viral marsh]

I have this problem most likely do to the fact that somehow the site created multiple characters and now each time to login I need to remove the cookies and select the character. As otherwise the Continue button is graayed out. Maybe they could fix that grayed out button?

[keen lily]

I've just created a ticket but someone else was able to buy toolkit in the marketplace? I dont see any way to fix it in the discord server

[maiden ocean]

a few people reported this issue, tag @silver fox in your ticket he is investigating this

should be back online in a few hours thx

[keen lily]

yeah I've done that. are you able to buy it? which browser do you use?

[maiden ocean]

i use chrome and brave and phantom and solflare

still not sure whats causing this for some people

[keen lily]

damn, I use brave and phantom

i'll try to use another one

same thing with firefox

is there a secondary marketplace to use?

[maiden ocean]

i saw some pools on jupiter, but not sure if its a fair deal

[keen lily]

lol it's even cheaper on jup ~0.0019 atlas

I confirm it's legit too

[maiden ocean]

still be carfeful 🙂

probably low liquidity

[keen lily]

0.5% Slippage just in case

700 atlas -> 326.457 toolkit on jup , I've just swapped it and used it on star atlas

[pearl plank]

still missing 500k of each R4! Fix this please...

[maiden ocean]

#ticket

[granite moon]

I'm unable to resupply my ships in FF. The transactions have not been working for several weeks now. What is the problem? Can we switch to a different blockchain if the issue is with Solana? I see no future for Star Atlas on Solana under these conditions, as it's currently unplayable. Given that this problem has been present for almost a month, why hasn't there been any announcement on the matter?

[maiden ocean]

yes i had the same issues, needed to retry a few times

also hard refresh help ctrl+f5

so you connect to a differnt rpc provider

[granite moon]

Thank you, I've already tried everything, and nothing works. I can't do anything, and it doesn't seem to be due to network congestion, as I don't have any issues with other dApps on Solana. The same goes for Atlas Locker; I can't claim my rewards. It seems like nothing is working.

[fiery quiver]

should i open a ticket for this?
tried different browsers/wallets
but cannot claim crafted items at css

or is it a known issue?

[vagrant spear]

Same for me.

[wise zodiac]

Is scanning possible in Starbased as yet? I'm getting some odd errors trying it

[maiden ocean]

some people reported issues, team back online soon here

i hope we get some updates

[wise zodiac]

Thanks! @maiden ocean

[maiden ocean]

not sure about this one, could be temporary

[vagrant spear]

Seems like a malformed transaction as doesn't pass initial screening. Unlikely to be temporary.

[maiden ocean]

just saw someone else having issues with claiming/crafting

might be a bug

will report it to the team

[maiden ocean]

did you use food instead of toolkits?

[wise zodiac]

Yep, when I tried toolkits the scan button was disabled

[maiden ocean]

will report

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[pearl plank]

can't initiate mining! fix?

lol. no it's working... :/

after ten times of starting...

[maiden ocean]

team is on it , thx for the patience

[sullen sorrel]

I cant claim resources oin Faction Claims anymore, cant resupply fleet either. Transactions are pending for 20 or 30 seconds and then just dissapear. Whats going on??

[maiden ocean]

yes i had issues to, i think you have to retry a few times, team is informed

try hard refreshs so it connects you to a differnt rpc

[rare elbow]

sagelabsに入庫した船と途中の素材はどこに行った？

[pulsar galleon]

just as information, even connected to helius i have the issue

[steady sluice]

Star atlas fleet or coin claim or star base not working for weeks now..... i can not do anything with my assets, is everything ok?

[calm sail]

Hey! Yes, just some networks poblems, you can keep trying or try again later when the network is less congested

[steady sluice]

thanks @calm sail

[fiery quiver]

i cannot remove my fleets from faction fleet. been trying all day long. is this a known issue? i tried different browser/wallet/pcs...

[calm sail]

#🤝┃community-support message

[torpid osprey]

how to delete 1 game id?

with the lag i got 2 game id with the same Name

ddd is from Labs, other 2 making me crazy in Starbase

[fiery quiver]

it doesnt really look like congestion. this morning i was able to remove some fleets.
then it just stopped.
i tried hundreds of times literally.
all flets are stuck. and many people report the same thing

[agile estuary]

Me too, has the same question. How to delete a duplicated game id...

[storm ferry]

high ping on Solana network in the atm and the past hour

[storm ferry]

the team is aware of this but isn't possible yet at the moment

[pine tiger]

I know that economics will stop at 16th. “Mining, crafting, and RFRs.” How about carrying our sources from stations to base station?

I need more time for that

In sage labs

[warm fox]

I really need the support to withdraw mu ship from Faction Fleet. I´m trying these lasts 5 days and nothing. Same error:

I can do nothing, Claim Atlas, Repair, withdraw ship, recharge AMMO, FUEL, FOOD, nothing.. losing time, money and patience...

[pale badger]

I don't understand this.
My VZUS Opod has suddenly a scan cooldown of at least 55 seconds. But it should be 33 seconds (according to the spreadsheet and it was 33 seconds before in Sage/Labs).
Can someone confirm if this is a bug?

[atomic night]

cant collect craft, my friends too

[ashen hazel]

Same here, both in browser and in app

[torpid tulip]

transactions are not working in any of the old labs games. my ships are just sitting there

i dont get it. why did you not give people more notice with this new based game? everyone seems blind sided and does not know what is going on. and all the labs games are not working. does not make any sense

[storm ferry]

#📢┃announcements message

[vital breach]

im struggling to get anything thru on v2 labs (to disband and export ships) and starbased...and when i try to import resources into starbased from my wallet i get a warning about it being reverted during simulation. have priority turned on in both. any suggestions?

[storm ferry]

Give it a try a few times but just be careful on priority fees

#📊┃economics message

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cyan field]

hey all been unable to claim polis from the atlas locker rewards for about 1.5 weeks now. any known issues for this locker? I am able to claim on the polis locker no problem.

[alpine cliff]

I don't understand when i need to connect on Based staratlas and on (plese select a character) the address is different from my wallet address...??? How is that possible...??

[alpine cliff]

Or now the Character has new address for the Ho and Lp ?

[dawn sorrel]

Please help, how can i create a ticket? I disband a fleet and some of my ship are missing. I can't find them anywhere in star based 😭😭😭

When a create a new fleet, there a no more here

[alpine cliff]

Probably you disband in different station, check all the stations

[dawn sorrel]

I check them all

I have all my ship in the same fleet

I even check labs 😭

They really disappear from star based...

[alpine cliff]

Go now in the new based star Atlas and try to create there 🤔🛸

[dawn sorrel]

I was playing in the new based star atlas... Disband all my ship in MZR-31. And when i recreate my fleet, i miss 11 ships. All my Vzus solo, all my X4 and a X5... 😭

[dawn sorrel]

@brazen sluice please help a ONI buddy 🤣

[vapid silo]

What did you see in the hanger

[dawn sorrel]

After disbanding, nothing. Hanger was empty. And when i click create a new fleet, some of the ship has just disappear. It was really quick because i wanted to use some crew and when i see the number of crew available, i know something was wrong. I directly go to create a new fleet a realise which one are missing

[vapid silo]

Does it show any crew available if you simulate a craft

[dawn sorrel]

No, no crew available now. That was the missing crew that hit me

I remember, when i was creating the fleet the first time, that not all the ship was added at once (maybe because of solana network). I had to add the few last ship (that i have already selected the first time) and add them to the fleet he create, ti have them all. Is it possible that, like fleet creation, the game miss some ship at the disband? Ans now that the fleet is disbanded, the missing ship a no more accessible?

If someone can check all the ships i put in the game and all the ships i have now. You will see that some are missing and no ships left the game

I can provide you game id or sol adress by private message

[woeful salmon]

Anyone know how to get past the atlas prime page when loading starbased on an android phone using the phantom wallet?
I can't scroll down enough to choose an option.

[devout marlin]

hy can help anyone?

i creat new fleet in starbased whit 5 large ship...and after start mining

but i didnt see....its gone or what?

[vapid silo]

you dont see it on your left side?

where your fleets are?

[devout marlin]

i undock ustur css

[devout marlin]

and start mining hydrogen

[devout marlin]

and nothing...

[high imp]

been struggling for a couple of weeks to move my items to CSS on VI and V2. Now V1 is not working and i have been trying to exit warp on V2 for days. Just feeling left behind while others are playing starbased and i'm stuck

[frail raptor]

same problem but no solution there is a problem on atlas locker. I hope they can fix asap

[maiden ocean]

yes sorry its tough, labs wasnt to bad for me today, but solana has serious issues what wallet do you use?

[maiden ocean]

you still cant claim?

[high imp]

Use phantom

[frail raptor]

yes cant claim

[maiden ocean]

i just did claim

weird

you have to refresh the site afterwards to see the numbers update

but i did claim right now

[frail raptor]

check this bro different times since yesterday

[maiden ocean]

can you check on solscan, i think your phone app doesnt update

[frail raptor]

from atlas locker?

[maiden ocean]

yes

can you try clear the cache in the app phone settings

[frail raptor]

did everything both pc and mobile

give me a sec try on pc

[maiden ocean]

you still have that ticket?

[frail raptor]

yes

[maiden ocean]

will ask darwiin

yes try on pc

[frail raptor]

then same error I got

[frail raptor]

mod tagged darwin

[maiden ocean]

what version of phantom you have?

do you use a vpn?

did you clear the cache

hold ctrl+press f5

[frail raptor]

no vpn cleared both cache and history

[frail raptor]

24.4.1

[maiden ocean]

i have not seen that phantom reverted popup for some time

i wonder why you get that

its weird

like my txn looked like this https://solana.fm/tx/51QmNPVrRwNZpzXNtx4ZwXaEXWxacJ5FyCc1qn7dgLUZDRptSqoLF9pXEisJan2U9fyBKaqcwnBogT8FDDiX2ixn?cluster=mainnet-alpha

[maiden ocean]

what happens when you click it?

[frail raptor]

Not just me there are others too

[maiden ocean]

you get a failed txn?

[frail raptor]

yes btw there is update for phantom now i use 24.5.0

[maiden ocean]

oh good to know 🙂

[frail raptor]

yes

which country r u from maybe i can use vpn

[maiden ocean]

germany

that might be an idea yes

[frail raptor]

tried and not working 😦

I hope dev team can fix this asap

[maiden ocean]

@silver fox is back soon like 1 or 2 hours

i hope he has an update on the case

[frail raptor]

thx bro for ur help I really appreciate it

[surreal sand]

Did anyone manage to fix the problem with purchasing resources and refueling ships? Nothing has been working for two days now, neither the marketplace nor any other kind of transaction. Cache, VPN, reboots, nothing helps

[maiden ocean]

no prob man, i understand the frustration, hang in there

[maiden ocean]

i got the refueling and unstaking through a few hours ago

the market is very problematic at the moment you need to get lucky to get an order through

[surreal sand]

It's quite strange that a project like this requires luck rather than proper maintenance and support.

[wispy stream]

I can do nothing, Claim Atlas, Repair, withdraw ship, recharge AMMO, FUEL, FOOD, nothing..

[pale badger]

Try reloading Based until you get another RPC. Quicknode doesn't work currently:

[lavish pelican]

Hey guys I have been in SA for a long time, right now when I log in with my wallet, it says I have to create an account. I have been playing sage for a few months and I have a fleet that was mining. I don’t understand what’s wrong but I don’t have access. I haven’t changed wallet and the wallet isn’t hacked. Is anyone experiencing this or can someone help?

[wispy stream]

What do you mean?

[pale badger]

Based will give you a random RPC when you start the app. If you press F12 and reload the app, you can see the chosen RPC in the first line of the console tab. But currently all RPCs don't seem to work (Triton, Helius, Quicknode, Hellomoon).

Quicknode now works sometimes.

[wispy stream]

Do you mean I have to click f12 on the homepage?

[pale badger]

you press F12 on your keyboard, switch to the "console" tab in the right popup window and then reload based.staratlas.com
but yes, the same procedure can be used on the homepage/marketplace (F12->console->play.staratlas.com)
Then you can see the message on the first line of the console.

[maiden ocean]

there is a few things we cant control https://twitter.com/0xMert_/status/1776023674098754014?t=2t7mFBNXEifyJ2gBuZU79w&s=19

mert | helius.dev (@0xMert_) on X

rough TL;DR of what's happening:

• the networking stack (QUIC) on Solana is implemented poorly and does not handle spam well

• if everyone spams, a lot of connections get dropped since a block leader can only handle so many connections at once

• bots spam better than humans,…

Twitter · Apr 4, 2024, 11:06 PM

besides that the team is trying the best to improve the situation

thx for the patience

[fathom burrow]

entering based i find two characters with the same name, but different addresses, maybe i have crated twice, do someone knows if i can cancel one and how ? thanks in advance

[maiden ocean]

stick to one for now

no easy way to delete one

i have multiple as well

[fathom burrow]

ok ok thanks

[maiden ocean]

hopefully gets fixed with the new account system

[wispy stream]

Are you saying there is no way yet...wait until it's patched?

[alpine cliff]

Craft workshop doesn't work in Based staratlas ...??

[maiden ocean]

they do improve all the time, just a few factors right now

[maiden ocean]

i was able to craft

[wispy stream]

What does it mean to press F12 to reload?

[peak dagger]

Hello, where can I find the current craft coefficients?

[alpine cliff]

I press 12 times and started 😇

[maiden ocean]

hold control and press f5 so the cache loads anew and you connect to a new rpc provider

some people adjust theirs manually i think

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Can you tell me when I login and select character the address is different from my phantom wallet..??

[maiden ocean]

what you see is accounts created

stick to one of these

all of them controlled by your wallet

[wispy stream]

Do you mean to manually adjust by pressing F5 instead of F12?>

[maiden ocean]

#ticket

ctrl +f5 is a hard refresh it loads the cache anew of any site

same as you clear cache in the browser settings

but just for one site

[wispy stream]

Even if I try this, it’s the same.. I’ll have to wait until it’s patched.

[rare elbow]

I can't connect my wallet. What should I do if I can't retrieve the ship I put into the original SAGELABS

[wispy stream]

Is it not possible to send and receive brush?

[maiden ocean]

? what you could do is trying to change the vpn if you use one

[wispy stream]

Is it a problem with Solana itself? I don’t have any information.

[maiden ocean]

multiple things, yes solana has issues with bots hammering the chain

but also some of our rpc providers struggle

team needs to adjust that

they should be online pretty soon here

hope they can fix it a bit

[wispy stream]

Thank you for the explanation...I think it will help with the wait

[maiden ocean]

yeah man sorry, its really frustrating at the moment, i hope it will get a lot better soon

based the new game seems to work much better

[reef dawn]

I think this is a common issue nowadays..
I'm struggling with ship replenish in SCORE. Even if I tried tens times, the transaction don't come to a end..
Why is Star Atlas so getting hard to make it working?
It's not a Solana chain issue.. swap works like a charm.. It's only play.staratlas.com

Any help ?

[fiery quiver]

i have the same issue since yesterday.
cannot replenish, or withdraw fleets from SCORE or faction fleet

[cunning plover]

I can't accept nor deny

[maiden ocean]

ui issue, not the highest priority atm, optimisations for mobile will follow

[crude cypress]

I just can't get out of this screen (SCORE - withdraw fleet) with this message... is there anything to do?

trying since yesterday e nothing...

nether get CLAIM on my CLAIM STAKE... 😦

[silver fox]

Almost everyone is experiencing the same issue rn, team is aware and currently investigating it

[maiden ocean]

yes its very difficult to get things out at the moment

i was lucky this morning

[quiet void]

Hi everyone. I can`t re-supply my ships about three days. Help me please

[crude cypress]

ok, I thank you, guys

[silver fox]

Almost everyone is experiencing the same issue rn, team is aware and currently investigating it

[swift venture]

anyone else having their efforts stuck

[cunning plover]

Probably 1 line of css to make it usable, I'll do it if you let me, webdev irl

[frail raptor]

@maiden ocean @silver fox Withdrawed my Atlas from locker after 11 days finally worked 😁😁🎉🎉🎉

[maiden ocean]

whohooo!

glad finally

[merry igloo]

Hello community, is there any member of the Star Atlas team here in the group? I have been hacked by Phantom and I need to ask a member of the team some questions in order to recover part of the ships. Please can you help me, thank you very much.

[tranquil gyro]

all 6 of my ships are gone along with millions in gathered resources.

I can't see anything

[storm ferry]

kindly #ticket and the team will handle it from there. thanks

[storm ferry]

try clearing your cache and do a hard refresh, CTRL+F5

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sly storm]

Same problem, but in crafting workshop

[storm ferry]

Try clearing your cache and doing a hard refresh

[polar hemlock]

I was able to transfer resources from CSS to wallet, after switching to solflare (after 6 attempts with Phantom failed!). Everything else still does not transact. A minor victory I suppose in the whole scheme of things.

[lusty marlin]

Hi, for some reason Im unable to find my ships inside the starbased. Here are the transaction:
https://solscan.io/tx/5bqSWxn1EkDtP7zGzV7V5gkHZJgWeB83yUqdwQzZZHQDXnNahzyyA7kN1x9v9QTuDaE8QwLNjtQb3DmQDJTZPi2Q
https://solscan.io/account/8gmxDRrtpScCsdwJs2PSgjJy9McF3r71GTMYtZwPL9Bd

When I try to log into the game, with the wallet, I get to choose one of my accounts (image in attachement), there is no address coresponding to the address on solscan (8gmxDRrtpScCsdwJs2PSgjJy9McF3r71GTMYtZwPL9Bd) even tho I was using only this single wallet and only this single computer. On April 4th I was able to log into the account and transfer those ships from my wallet into star based, but whole system was not working properly so I gave it 2 days, but still no change. I no longer have those ships in my wallet, but neither inside the game. Any ideas?

Thank you.

[maiden ocean]

#ticket

not sure maybe its in one of the other accounts you created

[lusty marlin]

i tried all of them

[lavish pelican]

The samething happening to me , have posted issue here and no one knows what the issue is, really frustrating because I play other games and this wallet is my login with no problem.

[elder dagger]

Hi. Armstrong ımp tip faction claims stop?

[storm ferry]

Yes.

Since Starbased was launched. You can check it here
#📢┃announcements message

[livid rapids]

I also had this problem and just submitted a ticket for it

some ships made it in, others did not. And some of the ones that made it are in the same transaction as others that did not.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[livid rapids]

I also can't get my Armstrong out of faction claims or claim resource from stakes but i see a lot of people complaining about that so i don't think i'm alone.

[burnt holly]

Hola Estimado Grupo, por aca uno de los sobrevivientes...... alguien que me pueda ayudar. Tengo problemas para conectar la billetera a la página de https://play.staratlas.com/. Para poder hacer transacciones, entrar al Market y recolectar de mis Claim State, etc etc. Pero no me deja. Me sale una ventana que dice " GET HELP CONNECTING YOUR WALLET CHAT WITH US ON DISCORD". Y no puedo conectar la Phantom.... de antemano gracias. Un abrazo desde Chile

Hello Dear Group, here is one of the survivors......someone who can help me. I'm having trouble connecting the wallet to the https://play.staratlas.com/ page. To be able to make transactions, enter the Market and collect my Claim State, etc. etc. But will not let me. I get a window that says "GET HELP CONNECTING YOUR WALLET CHAT WITH US ON DISCORD". And I can't connect the Phantom.... thanks in advance. A hug from Chile

[burnt holly]

to Sage Labs if I can connect....

[lone gull]

Did a disband and some ships are simply gonne ,how can i open a ticket for resolution?

[whole crescent]

I have ran on similar issue when disbanding a fleet, half of the ships are not showing in starbased interface. But I did some digging and seems I am able to see the ships on-chain in labs, just not in the interface.

Open ticket is from here: https://discord.com/channels/789226204980707409/895336048517849099

don't trust DM

you might want to try hard refresh and reboot pc just in case - did not help for me, waiting for Darwin to check it out when he gets to the ticket dungeon

[lone gull]

thanks for the help, for some reason i cant open tickets now but some moderator will help me later, but I got really afraid by some ships simply disapearing

[whole crescent]

yeah, I had the same feeling, spend the last day digging trough transactions on chain to make sure they are there. Will open a bug report now that I know I am not the only one hitting this issue

[lone gull]

for sure more people facing it, and with that maybe the resolution will be faster, the team will be able to find the root cause and fix it for all of us, hopefully

[whole crescent]

here it is, hope that helps to get more attention from dev team: https://discord.com/channels/789226204980707409/1226167254849159189

[gilded zealot]

Guys from yesterday When I trying to form fleet i see this info:

Can somone help to resolve it?

[pearl plank]

Can't withdraw my IMP from faction claim. Please fix that. Transaction always fail...

[maiden ocean]

try create an order 1 cent or 1 atlas, you might miss the solana token account

then try withdraw again

[maiden ocean]

not sure whats causing this, only some people have it

[gilded zealot]

Clean cookies and restart browser doesn't help

[maiden ocean]

feel free to #ticket

i hope its just temporary

[terse umbra]

Is there an issue rn? I haven't been able to resupply my ships for days and can't buy any consumables.

[mint brook]

and now that its the weekend, these questions and all the confusion shall persist til monday

after the devs have lunch and everything

then youmight here something

i mean, they dont have to wait for YOUR money, you already gave it to them

[elder dagger]

I have some problem

[maiden ocean]

?

[elder dagger]

Where should I create this order? I can't understand well

[maiden ocean]

https://play.staratlas.com/market/DTbNmLWfu1pm4AuXRKYTApnDNfxMz73VET7nW5wizG5t/

for the types of ships you want to unstake

[lone gull]

for me the # showed unknown it says I dont have access to it, maybe still need some moderator do grant me that...

[nocturne jolt]

I can't resupply my ships. Has this issue been resolved yet?

[whole crescent]

hm, I ran on similar bug before - go to channels and roles and pick additional language channel - see if it shows afterwards

[lone gull]

ohh got it, will try to do so thanks!!

[maiden ocean]

you need to get lucky atm to get the txn through

if you use a vpn try changing the server

[lone gull]

great, I was able to access both that place where you inserted the BUG report, and also was able to open a direct ticket, now lets hope the team locates the root of this issue...

[whole crescent]

nice, I will submit a bug for the discord a bit later - I ran on this long time ago and was not able to replicate it afterwards. Seem it was not an isolated issue

[nocturne jolt]

Changing the server didn't help. Is this a Solona issue or is there a problem with the Atlas code?

[maiden ocean]

seems a combination of both at the moment

some people get lucky it seems

sorry about the issues

i hope it gets better soon

[quiet dirge]

I didn't understand why the value changed if it was already closed and the Claim was already released, I just hadn't done it before
I think they exchanged what was deposited in LP for the total amount that was generated in LP, but not deposited

[neat plume]

Hello friends. I want to consult about something. I staked over 1300 police officers on Tuesday, but I cannot see the rewards on Dao. Even though I can see the rewards via Step Finance, I cannot claim either Phantom or Solflare. I opened a ticket but they didn't respond. Do you have any information on the subject? Do you have any ideas why this might be the case or a solution?

[undone void]

hi cal, not sure about the 1300 police officers? I wasn't aware STAR ATLAS had police officers, forgive me, but you might be in the wrong spot?

good luck brother

[neat plume]

I took money from the Phantom wallet and made the stake via Star Atlas Dao.

[undone void]

ahh, you staked POLIS, i haven't staked there for a few months, but i recall the lockup page displaying your unclaimed rewards and also dsiplaying the next rewards drop date, perhaps you can check the DAO page and it will display when your rewards are available

good luck

[undone void]

ahh, you staked POLIS, i haven't staked there for a few months, but i recall the lockup page displaying your unclaimed rewards and also dsiplaying the next rewards drop date, perhaps you can check the DAO page and it will display when your rewards are available

also make sure you are checking your POLIS locker, there is an ATLAS locker too

good luck brother

[honest swan]

guys, how to download game on epic?

[undone void]

i believe you need to request a game code

[flint kindle]

You guys really need to get this SAGE Labs support working out because i have a lot of ships and resources that should have been into the new game already. This isnt right

Starbased is running just fine compared to SAGE. And SAGE ran just fine for months. Never this bad.

[floral trench]

guys, after I made first access to starbased I don't see anywhere my two ships (I have them previously in sage labs). Did it happen to any of You?

[elfin sundial]

I haven't even accessed Starbased yet, still trying remove fleet from SCORE and CAN'T! BS!!!

And no, I'm done creating effing tickets, shit shouldn't be implemented that doesn't work!

[flint kindle]

Solana network being slow isnt going to be satisfactory exucse any longer because Starbased is working. The support for the game is there and its not at SAGE Labs.

[orchid pulsar]

Faction claims and faction fleet is stuck transactions aren’t getting through in either. Any1 experiencing the same thing?it’s been days now for me

[lapis hound]

Same.
And yep looks like they find some patches for starbased, but still don't fix the issue anywhere else...

[lapis hound]

Tickets for nothing i can confirm.
Answer was so dumm i thought it was a bot.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lone gull]

Scared about it, opened a ticket but based on conversation it seems there is no solution at all, issue for me is that some of my ships are simply gonne after a disband, they are nowhere, not on wallet or starbased... I did not complained about the faction claims but got the resources also stuck there, hope the team fix all those issues soon...

[lapis hound]

Scary yep.
Hope you will find your ships again, should be, since it's on the chain with your wallet address.

[lapis hound]

Wonder if starbased need Solana transactions ? If yes they made some patches (as announced if i did understand), so indeed there would be no more excuses for the so many people having their ships stuck elsewhere.
Considering the poor support yes it smell like they don't care too much except for the starbased.

[rare elbow]

Did you try going back to version 2 and searching for the ship?

[bleak vigil]

Hi do you know what does this mean (in Based)? Failed to join room: Sage_Account_Room, reason:ServerError: seat reservation expired. Could not join Sage Game: GAMEzqJehF8yAnKiTARUuhZMvLvkZVAsCVri5vSfemLr

[maiden ocean]

hello, everyone with issues please not related to the solana congestion feel free to #ticket team will go through these by tomorrow.

[maiden ocean]

i saw a few people like that, tomorrow when the team is back online we will figure it out.

[lapis rain]

cryptogugi. has been warned

Reason: Posted a link

[alpine cliff]

Don't panic guys Solana Network have problems and they will be fixed, maybe 10 days problems but Star Atlas will continue to be the best game:

Solana co-founder Anatoly Yakovenko revealed on April 5 that the bug causing reduced functionality in the blockchain ecosystem, including transaction failures and a slowdown in block finalization, had been “identified and patched.”

[glass pasture]

When I try to connect to STARBASE, only Solana is drained by 0.0012 SOL, and I can't connect to Starbase. Is this how SOL is withdrawn when the connection fails? 
anybody help me?

[lament hull]

Uncapped Global SDU limit per min (previously 2000)
Uncapped SDU limit per fleet (previously 10)
New Fleet stat -> SDUs Per Scan (SDUs per scan scales similar to mining rates)

@maiden ocean is this changes applied in current starbase Or will apply on 16th April

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

16th any change i saw is food instead of toolkits

[lapis hound]

Best chance (for me in FF) is when usa is sleeping (like morning).

[flint kindle]

It be nice if the SA team just makes it a point to check at least more than their checking now on LABS to keep it running at least a little better than what its been

[lone gull]

Thanks, just logged today and ships are still missing, hope it will be solved soon, impacted some other users also

[maiden ocean]

yes all tickets will be resolved

[grizzled scroll]

impossible to do anything on atlas
cant transfer items from wallet to starbase (labs) or starbase to wallet
when i click to import or export, it pops the transaction, and does nothing
cant move my fleets, cant do anything
just "something went wrong"

[vocal nymph]

Hello, What should I do if my fleets stayed in sage and the game is currently not running?

[exotic brook]

Hi, how can i fix this?

the crew has been trapped and cannot be canceled

[undone void]

not sure, but we created a post about this in "feedback & bugs" channel https://discord.com/channels/789226204980707409/1226215770216857732

[undone void]

and crikey, you must have like 1000 crew stuck? good luck

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[whole crescent]

A buddy of mine ran on this issue, as far as I checked the resources are burned but the craft result ( in your case Polymer ) is not there and that is why you cannot claim and you cannot cancel and withdraw. You will need to wait for dev team to implement some kind of fix for that or recovery panel that will at least unlock your craft. For now I cannot think of any workaround to get the crew unlocked

[stable isle]

I noticed a weird bug, I have placed a buy order for the ships. 10$ let's say, after the price changed I have increased it to 10.8$, however it still appears in the marketplace as 10$, while in my order tab the correct 10.8$. No matter how many times I refreshed and reconnected the wallet, used incognito, but it still shows this.

[storm ferry]

can be a visual bug but thanks for reporting it.

can you share a screenshot of the order you are referring to? I'll check from my end

[whole crescent]

did you cancel the previous order? If you have two orders at the same time for the same recourse/ship only one will show. After the first is completed then the next one will show.

check your current orders tab to see if there are two orders there

[stable isle]

I have tried cancelling it 3 times, so the tab was clear, then placing the order again.

Also, I suspect all other orders are old, since they all show 15 hours, but I am 99% sure that new orders were placed, or changed.

[stable isle]

As you see, I just cancelled the order, but when I got into market place tab, it still there:

How lol?

It like its showing me a page from 15 hours ago, without actual base to reality.

[whole crescent]

refresh after that?

ctrl+f5

[stable isle]

Done, still

the same

can you check how it shows for you?

[whole crescent]

it is not correct because your exisitng shows for 18 ships, not 20

[stable isle]

it should show at all, since I cancelled my order as you told

so it shouldn't appear at all

[whole crescent]

this is what is see currently in the marketplace

[stable isle]

So, it's the same error for all

[stable isle]

yeah, and it's wrong, my bet is removed, so the request for 20 ships should no longer be there

Maybe data base is lagging behind due to solana problems, idk.

[whole crescent]

I refreshed again, now I don't see it I think

[stable isle]

Okay, I cleared cache and cookies and it nows shows the same as yours. But in a few refreshes it returned.. This is happening with only Ogrika Ruch, the rest refresh accurately

[alpine cliff]

I understand Solana Network is crazy but how this guy are flying hahaha wtf🤔🛸🌋

[stable isle]

I noticed that bots are not interfered by this, also multiple requests help, just need to be persistant. Very persistant.

[whole crescent]

they use tools like that: #📺┃content-creators message

[maiden ocean]

check now

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[cunning plover]

scrolling like a charm!🤟

[maiden ocean]

also i realized setting the textsize in the device lower helps some people

i didnt even have to scroll on mine

[alpine cliff]

This need to be fixed

[hot whale]

My most valuable ships are still in Starbased limbo, really hope someone from the team can help me recover my assets in the Starbased blockchain program.
I did make a ticket, and I know I'm not the only one with problems... but I really hoped there would be a fix today.
It's pretty annoying to loose your assets, not knowing when or if they will be returned.

[silver fox]

I'm going through all the tickets from the weekend rn, I'll answer yours very soon. Thanks for your patience

[hot whale]

Bro, just after I posted the message I got this really nice message in Starbased!

I clicked it, second time the transaction was succesful! Thank you so much!!!
BTW I hope you guys also get a lot of praises... because Starbased (other then the issue I encountered) rocks! It's freaking steady, even with all the solana congestion going on... great work 👏

[silver fox]

Awesome! thanks for the update

[gritty charm]

Hi everyone,
I've been unable to claim rewards from 2 of my faction fleet ships for a week now. The loading circle just keeps rotating and nothing happens. Any known issues or fixes?

I've tried clearing cache and cookies, no help

[honest swan]

how to use Survey Data Unit? this for scan item probablitas 100% or what?

[storm ferry]

SDUs are used for crafting

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lone gull]

I had that issue on Friday night, today morning they were back, but few moments ago most of my XX ships are gone again after a disband, even after hard reload of the page that red strip is not appearing again...

[lone gull]

just figure it out, the disband was on mud css but half of the ships were sent to mud 4, some crazy bug...

[flint kindle]

There was some progress made today on Starbased side of the game.

Havent tried out LABS yet

[flint kindle]

So what happens to LABS on the 16th? All my ships and resources get stuck here forever?

[storm ferry]

You should be able to pull them out but no other game functions will be active

[flint kindle]

So how will i get from MRZ35 to CSS if nothing works?

I cant move them now theyve been stuck for a week in the same spot

Ive got 17 trips left to make with the resources on MRZ35

The ships at CSS cant be withdrawn either

So on the 16th how will all of this be possible?

Is there no function where you can end this entire game and just return all the items to all the wallets they belong in?

If we're not going to maintain the platform for top performance then why even leave it up and running?

[storm ferry]

kindly try using a different wallet and a browser and if you are using a vpn, try connecting to labs using a different location. that will help you reconnect to a different instance in the backend.

Also, there's an on-going solana performance issue that affects all of the game functions

[flint kindle]

What good will a different wallet do?

I dont use a VPN

[storm ferry]

like for Phantom I believe they are using priority fees

most of the community members in labs need to do their txns multiple times. actually the same goes for based players

need more hard refresh as I would hope but if you really need to pull out your assets, it will really need some time

[flint kindle]

There is a big difference in the performance of LABS and Starbased

[storm ferry]

all being said rest assured, the team won't let anyone asset get stuck in labs

[flint kindle]

I want to get my electromagnets from MRZ35 to CSS and the rest of my copper wire as well

Now the transport fleet cant dock on MRZ35 for the last 5 days

Ive gotta make 17 trips

[storm ferry]

really sorry to see that. contiuen doing hard refreshes if need be.

[candid nexus]

I was also unable to supply my ships etc.., what worked for me is that I withdrew one ship and it just suddenly made successful transactions.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[chrome heron]

It seems that we need to use the auto-connect wallet feature, to be able to connect to the market-place and faction-claims on play.staratlas.com...

[undone agate]

Someone have problem with depositing ships into starbased?
console doesnt even show failed transactions. Just nothing happens for long time/many tries

[flint kindle]

LABS V2 giving me some movement this afternoon

[storm ferry]

were you able to move most of your fleets?

[flint kindle]

Everything moved
Im scared to know if i can use the transport fleet to make the 17 trips worth of goods i need to make from MRZ35-CSS

I don't want to leave that many Electromagnets behind it seems like a decent loss

Will this work or should i take my fleets and ditch my resources once i make it home?
And move to Starbased

What would you do @storm ferry ???

[worthy merlin]

you can still transport all of it after the 16th, you just cant mine, craft and scan anymore. There is no rush.
Also looks like the solana guys are quite confident about the update on april 15. Should be way easier to transport everything afterwards (hopefully).
I personally would wait the 6 days out.

[flint kindle]

I've been waiting. The day it's actually working I'm not gonna start waiting lol. I'm not mining I just want my shit and i want to go play Starbased

[storm ferry]

were you able start moving them to CSS? at least one by one?

[flint kindle]

I have one fleet with a whole bunch of ships about 14 or so...

I have to go from CSS to MRZ35 16 more times to get all my copper wire and electromagnets

Today things seemed to work when using SAGE LABS V2

Idk if it's because I used V2 but it was working

So I decided to go for another lap

My fleet is at MRZ35 now waiting to exit Subwarp

I will update you guys later

Right now it's time to take my 4 year old daughter to TBall ⚾

[storm ferry]

great to see progress here man. thanks for the patience

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Guys when you have time you need to fix this is confusing I was searching the 6+ ships because it shows me in the game that only 1 is mining, after I return in the base and understand that they are 7 , it confusing thanks

[alpine cliff]

And that fleet doesn't want to start with mining until I don't return several times in the base , and then they start with mining, fix some bugs please thanks

[gritty charm]

Thank you

[meager matrix]

can there be a specific problem of crafting a certain material? for example, in an MRZ planet, i can't craft copper, even though i can craft it elsewhere.. it turns ''reverted to...''

i can do all else in that same planet by the way, only copper has a problem

[maiden ocean]

in based?

[meager matrix]

yes in based

[maiden ocean]

so you can only craft at supplied stations, and the recipe unlock with base level

[meager matrix]

i mean from copper ore to copper, it is available on all stations but in MRZ.14, i can't craft it.. but i can load/unload it

[maiden ocean]

no food or tooolkits in mrz 14

stations need to be supplied to craft at them

[meager matrix]

no food toolkit problem, i can do everything else in that MRZ.. but cant craft copper

[meager matrix]

no bro, that's not the problem.. ok as a workaround i'll move the copper from that planet to another and try there but just wanted to let you know, thx for the help

[maiden ocean]

you sure there is food and toolkits on mrz 14?

i didn't see anything on eveeye?

can you check that main starbase screen in your game?

[maiden ocean]

also the planet/star/station you move to, is that station supplied?

mrz24 on oni should work

its supplied