🤝┃community-support

[maiden ocean]

#ticket

[high imp]

Hey guys

What’s the fix for endless loading screen?

Refresh hasn’t worked so far

[lament gulch]

is Nicon 0506 part of the atlas support team

[fringe sun]

Heya guys, I'm a bit stuck, would someone be able to help me get my fleet out of Sage Labs, please?

haha

I just can't work out the user interface

[whole crescent]

Most likely not, the Star Atlas supports team usually communicates in the tickets and general chats and are not sending direct messages. If it is a direct message from an unknown user best to report it here: https://discord.com/channels/789226204980707409/863193381726060585

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sand laurel]

How can I stop this action?

[whole crescent]

As far as I know - you can't. It is the worst trap in Labs right now. Probably team can help you somehow in a ticket but I am not sure if that is possible: https://discord.com/channels/789226204980707409/895336048517849099

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

unfortunately, @whole crescent is right, can't be manually stopped at the moment.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[kind shuttle]

Just to verify. Are we supposed to have gotten the S2 Never Along Memory Fragments? I opened a ticket when S3 first started, saying I didn't get them. They said they hadn't been dropped yet, but it's been what, a month now?

[maiden ocean]

no these not dropped yet, we all waiting, hopefully soon

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[late herald]

Hi there, I created a ticket, do I need to ping someone to join the ticket?
My issue has to do with a Polis locker, where I cannot Claim and cannot WIthdraw the Polis due to transaction errors.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

https://app.step.finance/en/dashboard use this for now

claiming on the site has still issues you would need to retry 3-10 times and do hard refreshes in between

on step it will work much better at the moment

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

This is 20min like this >>???

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

kindly try doing a hard refresh or clear your cache and launch again

[alpine cliff]

after 45min was ok 🙂

[storm ferry]

thank you for the feedback.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[muted rune]

hello, there is no cashback for the purchase of id body.link. 8jpfedrtbolnxhluin. we made our first purchase using a referral link.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[silver fox]

You can find more info on how StarPath is working in our knowledge base: https://support.staratlas.com/starpath
If you still think there is an issue please #ticket

[grizzled kelp]

Hey, quick noob question. AU/s stand for?

[whole crescent]

I guess you are referring to the ship specs spreadsheet - if yes, the AU/s should be like KM per hour or miles per hour. In that case AU per second but I forgot what was the exact meaning of AU. I know 1 au is the distance between two sectors in a straight line. You can use the Eveeye map to measure distance:

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[grizzled kelp]

Thanks

[devout spade]

Do we have an ETA on the faction fleet Atlas emissions fix yet? It is keeping me from playing SAGE.

[whole crescent]

If I am not mistaken it was already fixed and team recommended opening a ticket with them if you had any inconsistencies in the Atlas emissions after it was implemented:
#📢┃minor-announcements message

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[devout spade]

I think there are at least a few for whom it has not yet been fixed. I opened a ticket a couple weeks ago, and the issue has not yet been resolved.

[maiden ocean]

not sure whats the latest on that last info i got is they have to check all cases manually before doing the drop, darwiin will update you in the ticket, might ping him there again, thx for the patience

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sullen sorrel]

Any chance that my ticket about missing Starpath rewards from December can be resolved? Haven't heard anything in more than a week.

[maiden ocean]

best ping darwiin again in there

[sullen sorrel]

Did it again!

@silver fox ?

[sullen sorrel]

Is there a path to escalate old tickets or do I just keep waiting?

[maiden ocean]

just wait for now, darwiin will answer

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fresh nebula]

Happens everytime i transact !

but the transaction actually goes through!

should i be worried?

What does it mean by This tranaction may be unsafe.

[storm ferry]

what transaction are you doing for this one?

[fresh nebula]

It actually happens for every transaction, sir!

whether i am claiming atlas for faction fleets or I am in Sage LABS claiming outputs, same message pops up!

[storm ferry]

Kindly try clearing your cache or using a different wallet. Also, make sure you have enough sol for txns.

[void narwhal]

can you help me to change the keys controls on game? It doesn’t work when i double click on it 😩

[maiden ocean]

we updated all sites for the new solana fees a few days ago, phantom probably doesnt recognize these txn yet

[maiden ocean]

in ue5?

[fresh nebula]

How much SOL should you have in your wallet to perform functions without errors?

[maiden ocean]

i go with 0.1 all the time

the dao checks for a little more i think

but if you have 0.1 you good for everything i think

biggest part would be solana token accounts you need for every sft nft and token you interact with

its 0.02

[fresh nebula]

i have more than that!

The phantom wallet updated on the 24 January 2024

[maiden ocean]

which you get back when these close

[maiden ocean]

oh i just read above, you crafting biomass by any chance?

that distribution wallet is empty and needs to be refilled

team is on it

or is it every txn?

[fresh nebula]

no im crafting elements needed for crfr's

[maiden ocean]

clear the cache of the browser

[fresh nebula]

yep done that

every single tranaction no matter what i do, the same error occurs!

[maiden ocean]

is it just the elements?

i check that distrowallet 1 sec

what element actually?

[fresh nebula]

no , whether im claiming outputs in sage labs, or whether im buying elements such as particle accelerators in the market place, i still get the same error....but it still goes thru!

[maiden ocean]

well then its a phantom thing probably

check if you have the latest version

feel free to #ticket

[fresh nebula]

in version sage labs 2.0.23 the problem started, where it could not calculate trxns correctly....
Then in 2.0.26, the problem was fixed.

[maiden ocean]

yeah but its only in phantom?

[fresh nebula]

then in sage labs 2.0.2 7 the error message became a bit worrying

[maiden ocean]

we cant fix that

they would have to adjust

also i tried in mine i dont get that

[fresh nebula]

does this happen in solflare?

[maiden ocean]

again you only worried about that message or is there any issues with the txn?

you could try solflare

biomass?

the distro wallet is empty, should be refilled soon

[fresh nebula]

look im not too concerned as long as the txns actually go through, and aabout 95% of them do get thru!

[maiden ocean]

#ticket

i mean we get failed txn, especially since solana was busy in the past days, but 95% is weird

thats only labs?

or also market and else?

[fresh nebula]

yep

i get exact same error on both market place and labs

[maiden ocean]

well did you try another browser maybe

or check solflare

[fresh nebula]

any txn i do im getting same error, but as i said before the txns are getting through

[maiden ocean]

i just checked the market with my phantom and faction claims no issues at all

[fresh nebula]

so why is it just specific error for me?

[maiden ocean]

well i cant tell, i have no access to your computer if you cold try another browser and solflare we at least would know where the error is

[fresh nebula]

ok ill try edge and solflare and ill get back to you!

[maiden ocean]

thx

[fresh nebula]

ohh buy hang on how do i transfer all of my ships accross to solflare?

but^

[maiden ocean]

you dont need to all solana wallets are interchangable

you just import seed phrase or private key

its just an ui

the seed phrase is the wallet

[fresh nebula]

ohh okay thats a relief

[maiden ocean]

make sure you have the right extension

https://solflare.com/

[fresh nebula]

thanks

ill try now

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fresh nebula]

unfortunately there was an issue with microsoft edge and the imported phantom wallet...

not to worry

[maiden ocean]

i use brave and chrome for everything star atlas related

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[slow flame]

Is this thing a scam?

[storm ferry]

Don't interact yet. I'll check with the team.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[wet sphinx]

I'm trying to play, and every time I click on the 'Inventory' button, this error pops up and closes the game. Is there a way to fix it?

[storm ferry]

can you share your computer specs? seems your GPU needs to be checked if it can handle the game requirements

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sullen sorrel]

Any path for escalation? Haven't heard anything in 11 days on my ticket for an issue that happened in December.

[maiden ocean]

he will answer today, thx for the patience

[wet sphinx]

MSI Notebook Alpha 15 B5EEK-093IT - Monitor 15.6" Full HD - AMD Ryzen 7 5800H Octa Core - Ram 16GB - SSD 512GB - AMD Radeon RX 6600M 8GB - Windows 11 Home

[storm ferry]

It should suffice running the game. Have you tried to uninstall and reinstall the game?

[woeful salmon]

Labs & V1 Labs are unplayable on my phone at the moment just getting black screened all the time. Anyone else having this issue

[stable isle]

When crafting I get incomplete deposit message, which is extremely inconvienent, because my only option is to cancel & withdraw. It wouldn't be such a problem if I didn't get charged 130 Star Atlas everytime I try to deposit, so that's $0.57 for a failed transaction!!! WTF

[tender dock]

🔨 Banned rome2121. indefinitely

[whole crescent]

Amy chance you get Atlas prime enabled? If so then best to disabled it because it will charge you premium in atlas and refund in SOL. Not sure what you are trying to craft, but it sounds like on of the recipies that require SDUs in them. If so, then keep in mind that the charge for the token creation should be refunded when you cancel and withdraw or when you finish the crafting. However if you do so with Atlas prime enabled you lose part of the refund.

[whole crescent]

Not sure if it is really supported on phone, although I am able to run V1 just fine in my Solflare wallet integrated browser on my android Phone. Maybe try to clear the cache and try again?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sullen sorrel]

Is there an ETA on that?

[woeful salmon]

I disconnected the labs website from the phantom wallet through the settings then reconnected it. Now it works again 😅

[wet sphinx]

I'll try, thanks!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[sullen sorrel]

https://tenor.com/view/you-sit-on-a-throne-of-lies-buddy-will-ferrell-elf-liar-gif-19521042

Just joking around. But seriously, it's a three week old ticket about missing Starpath rewards from December. 😂

[maiden ocean]

i tag him again

[sullen sorrel]

Just another "Keep waiting" response. It's wild that I have to bug people privately and publicly just to get told to keep waiting.

At this rate, I'll probably be back in another week or two asking again. 😂

The original Starpath documentation was lacking and I lost money on two of my ship purchases because of it. Seems like a simple ticket. @silver fox even said "Your point about the article not fully addressing pre-transaction verifications is well-taken."

[violet mica]

Would appreciate anyone to check my ticket out it's a simple thing to cancel my craft I did on accicent for 418 hours lol

[brazen sluice]

Darwiin will be there shortly

[brazen sluice]

addressed on a diff chat 🙂

[violet mica]

Thank you sir!

@brazen sluice You're my fav!

[brazen sluice]

https://tenor.com/view/im-out-peace-much-love-ice-age-gif-10992055065276193043

[sullen sorrel]

I know, just keep waiting. 😂

[tender dock]

🔨 Banned keddot indefinitely

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[stuck reef]

Yo yo

Thinking about selling but if y’all think it would be beneficial and worth it I might throw some energy at this (time poor)

Currently have:

4 space stations
4 power plants
4 mining drills
2 claim stake lvl 1
1 claim stake lvl 2
2 faction passports

Worthy of starting something?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

well the claimstakes you could have staked here for resources https://play.staratlas.com/claims/ all the other things will be implemented ín later versions of sage

[stuck reef]

Ty ser

[primal geyser]

anyone else having problems in sage labs and transactions failing constantly? im using chrome and phantom

keeps saying something went wrong

[charred sleet]

Yep I gave up trying this evening as it was so bad!!

[primal geyser]

yes same here. been trying all day. smh. i think because SOL or Atlas price fluctuating? or just too many people in the game?

[regal wave]

yep, it is supper bad right now for some reason. (And I was going to give the SA team a thumbs up the other day when it was running super well.)

I haven't had a successful transaction in over 3 hrs.

[charred sleet]

Hopefully better tomorrow

[regal wave]

I did just try switch from atlas prime to sol and it worked. Must be something in the coversion process.

In fact, just ran a whole dock, unload, reload, and undock cycle and worked without any problems.

[primal geyser]

oh really, hmmm

[primal geyser]

yes! that seems to be working!

thanks

thanks @regal wave

much faster too

[regal wave]

Yep, much faster.

Bit of a bummer as I'd prefer to use Atlas but a little sol spend here and there to keep production up seems worth it.

[alpine cliff]

i cannot create new fleet >>???

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

now is ok

[alpine cliff]

is this because the airdrop of JUP so slow the solana network >>?? i canot play sage

[storm ferry]

can you try clearing your cache and do a hard restart

[wet sphinx]

I've tried, and it still give me the error

[alpine cliff]

dont use atlas, only sol

[storm ferry]

Do you have any open applications while you run the game? It seems your current specs doesn't meet the requirements of the game.

[pulsar python]

hello, i currently cant start mining sector ONI-5

no available button

[maiden ocean]

try hold ctrl and press f5, a hard refresh which clears the cache of your browser

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[young veldt]

Actually, it would be better if Star Atlas organizes an airdrop while the left network is popular. 🚀🚀🔥🔥

[weak palm]

Hey all! I'm trying to lock tokens in the DAO and I am approving tnx with ledger though upon approval, the tnx appears again asking for approval, repeatidly.

Has anyone experienced this?

[gritty crescent]

Are there any problems with Labs or Solana? In Game transactions do not work with Phantom

[regal wave]

I had to turn off the atlas prime option and use sol for transacting. Seems like the conversion process is problematic now and errors out.

[gritty crescent]

I always have SOL Fees on. That's not the problem for me. I threw my notebook out of the window (usually happens to me when I (have to) "play" Labs for 2 days in a row) Now it works again 🥳

[maiden ocean]

@silver fox

[crude cypress]

same problem here

[maiden ocean]

maybe

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

yes is crazy attack, this is stuck like this 1 hr

[storm ferry]

@obtuse shuttle hey fam, you need the game code for the EPIC game launcher?

[plain badge]

hi 👋

[pine tiger]

Atlas prime doesn’t work. I only can pay with the SOL as a needed fee

24 hours and counting

It looks 'Atlas' has been spent, but the transaction is not happening.

[storm ferry]

what you'r wallet address so we can check?

[pine tiger]

I was using the old one . https://v1.labs.staratlas.com/

once i use the new one, problem gone https://labs.staratlas.com/

[pine tiger]

thanks

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[calm quail]

Hi 👋

I cant craft councilRFR. The status keep always "incomplete deposit". How can i fix it?

[dense eagle]

i cant to

[maiden ocean]

use v2

there was an update a few hours ago

clear cache

https://labs.staratlas.com/

v1 is not update yet

feel free to #ticket

dont take any direct messages

[calm quail]

That was the solución, thank you! ♥️

[maiden ocean]

same to you try maybe and dont take any direct messages

[proven plank]

Guys, tell me, does anyone know how to delete and block the Phantom wallet? A year ago it was hacked, I decided to go see the airdrop from Jupiter.... So, Jupiter has already been removed from it, without me. I want to block it so that no one will ever use it.

[maiden ocean]

they had a form for this, in the jupiter discord, you cant delete the wallet on chain, just uninstall phantom and use solflare or backpack

[proven plank]

Yes, in principle, I would like to block this particular wallet for everyone. I already have two new ones... but this one clearly doesn’t benefit me)

[maiden ocean]

not sure if thats possible, does the hackers have the seed phrase?

then they own it to and could change anything you might be able to do in regards of blocking and redirecting or such

[proven plank]

So I didn’t find the opportunity. I was very upset then. From the very beginning of the project there was a wallet, everything was stolen. I restored what I had accumulated on the new wallet, of course, but the residue remained.

[maiden ocean]

i fully understand the anger, i still hope one day with the help of AI maybe we can trace all these scammers out there and get revenge

to many people lost to much

they also watch here 24/7 and read this

[proven plank]

That's the point. I hate theft. Okay, I didn’t lose the last ones, but I have several friends who were in the project from the very beginning. They left for the same reason. Knowing that this project means a lot to many, it’s a shame to lose people....because of some scum who steal.

[dense eagle]

I don't have permissions

[maiden ocean]

@silver fox

[sly storm]

I cant create a DAC... in the banner cover creation step, the error "Image doesn't satisfy safe search requirements" always appears

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[obsidian lark]

Greetings. When LABS was launched I accidentally created two Character Profiles with the same name and they are clearly linked to the same wallet. Can I delete a character profile somehow? By keeping both, could interference problems arise between the two and compromise the gameplay processes?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

Unfortunately, the option to delete characters in SAGE is not yet available. You can choose to use one of two and just continue using that

[stable isle]

Since, when is "competitors" considered profanity? Also, you may want to add Mercenary tag in DAC, since it's present in discord, but not in Star Atlas's available tags, even though pirates are there.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

@prime dragon is still adjusting these filters.

[prime dragon]

Still working on the filter. I believe it's looking for embedded words, and it shouldn't be doing that. As you can see "compe-tit-ors" triggers the filter.

Will look at adding Mercenary to the tags.

[red escarp]

I am trying to access the inventory on the UE5 version of the game, and it keeps crashing. Not sure where to start to look for help with this.

[maiden ocean]

this menu is a bit bugged, you could try to set all settings to low, that might help, not sure if there is a fix for that yet, feel free to #ticket do not take any direct messages

[cloud vortex]

When I add a ship to the Star Base via my inventory it doesn't appear in Star Base controls but only when I add it via Star Base controls why?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

you add it via deposit withdraw ships

if you crafted one ecport via the inventory and import via deposit withdraw ships

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[charred sleet]

I get the same thing! Did you manage to resolve this?

[maiden ocean]

what issue you have?

[open walrus]

Hi team, i have redeemed my codes for access to showroom, but i dont have the game? where would it be?

[maiden ocean]

you redeemed the key in the epic games launcher?

[open walrus]

yes

[maiden ocean]

you have to redeem it in your profile there afterwards the game shows up in the epic games launcher library

[open walrus]

hhmm ok ill try again

[maiden ocean]

maybe you need to restart the launcher sometimes its slow updating

[open walrus]

ill try that

[open walrus]

all good thank you

thank you

[patent merlin]

I'm having issues refueling / rearming my fleets in SAGE. It fails everytime and in the program-log I find an error "authority mismatch".
I still can sign any other transaction and they work perfectly, but refueling / rearming doesn't.

[maiden ocean]

#ticket not sure whats going on there

[cloud vortex]

I have a ship without fuel, can I refuel it with another ship or will only destruction remain?

[maiden ocean]

sorry only self destruct

or you could try dock on the nearest station and resupply there with another fleet that transports resources to that station

[cloud vortex]

I tried to get to the next base via subworp and it doesn't work

[maiden ocean]

well if the fuel is empty you stuck sorry

i advise all newcomers to watch some vids #📺┃content-creators and make a plan on what you want to achieve in labs, if you only have a small fleet stay at the css and mine hydrogen

https://galiacrafters.medium.com/star-atlas-101-i-have-20-what-can-i-do-3e9c72e421d2

https://youtube.com/watch?v=LZqwUjC1SEo&si=gZJA1IebwmU5CGvD

[cloud vortex]

I cannot connect my Solflare Wallet to Star Atlas via Chrome

[maiden ocean]

you on a phone?

and which site labs score the market?

also do not take any direct messages, scammers watching

[cloud vortex]

faction claim and fleet

[maiden ocean]

also solana seems down atm

hang in there

[alpine cliff]

30 min the game is stuck >>??? in USA

[alpine cliff]

did someone else have the same problem the game doesnt work >>???

[vagrant star]

yes but on another starbase

It looks like hellomoon rpc is down

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[tranquil parcel]

It's a SOL issue. Crafting/subwarping/mining are SOL transactions, so when SOL crashes SA will become unresponsive.

[stable isle]

Um, I don't understand why you guys don't just make this game fully on star atlas, so such things don't happen?

[alpine cliff]

solana have big problems,and they will always have problems, so Star Atlas needs plans for the future, this is not Acceptable....!!!

now is online Solana

[opaque obsidian]

Hello friends! I think they have hacked my wallet phanton because it leaves the atlases that I claim and the resources that I buy at zero. How can I do it?...since I have my ships staked and I'm afraid of taking them out and having them stolen.

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[stable isle]

Hey, when I buy things on the market and get charged fee in Solana, how much am I really paying per transaction, in star atlas or usd, since you technically get that sol back afterwards? Because so far if you don't get paid back you spend about 130 Star Atlas per transaction?

[storm ferry]

if you are referring to the marketplace, txn fees are charged in Solana. It should usually be very minimal unless you are buying a new asset where it has to create a token account in your wallet that usually charges around 0.02 solana

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[frosty tinsel]

Hi I bought a bundle that includes ammo toolkit food fuel and ship but the ship doesn’t show up as an NFT in my phantom wallet and I’m unable to import ship into Starbase. Any ideas? My order history shows all items. Thanks

[maiden ocean]

#ticket

do not take any direct messages scammers watching

[stable isle]

So 0.02 Sol or 468.86 (1.83$) Star Atlas per transaction?? That seems a lot if you're buying just material or something small as skin. Some of which cost less than a transaction.

[storm ferry]

It is a one time fee if you are purchasing a new item. You won't have to pay the same fee if buying a previously biught item.

[hoary stone]

Hello! Three days ago I created a ticket describing my problem. The bot connected Darwin. But three days have passed, and my question remains open. Should I wait for Darwin to contact me or write to him?

[viral widget]

Hey guys, I'm trying to buy skins on NeoSwap, and I get a "Error Purchasing!
Insufficient PURI balance. Please top up your account then try again." Even though I have enough in my wallet. How do I solve this?

[fickle stratus]

same with $jup for me

[brazen sluice]

cc: @silver fox

[brazen sluice]

cc: @twin wing

[twin wing]

Gm gm! We recently fixed a bug and this should be resolved. Can you try again and let me know?

[twin wing]

Thanks for the tag my friend 💜

[brazen sluice]

ty for helping here sir

[twin wing]

Love being here!

[viral widget]

I tried again and everything worked perfectly. Thank you!

[twin wing]

Excellent! Glad to hear it.

[warm flicker]

I exited the enlistment ship that performed that task in
MANAGE SHIPS, and the message is successful, but why when I go to the Market to place an order, there is no ship?

[maiden ocean]

are the ships in your wallet/inventory on the site?

[warm flicker]

is in the wallet, it is being enlisted, I want to exit the enlistment, so I go into MANAGER SHIP to perform the enlistment operation but cannot do it.

[maiden ocean]

you need enough toolkits in the inventory so the ships can fully repair

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[stable isle]

Hey, how to use memory glimse? I have one, but when I try to open it, it gives an error.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

What error are you having? It's a drop from the zealy quest.

[stable isle]

When I press "view on market" it give me this: Error loading data: TypeError: Cannot read properties of undefined (reading 'id'), reload browser

[storm ferry]

try clearing your cache and do a hard refresh

[stable isle]

Nope, that didn't help, the item is not listed on market place, so that is probably causing the issue. I just don't know what to do with it, since I can't sell it or craft anything out of it

[storm ferry]

it is a drop from the zealy quest. not yet tradeable in the secondary

[storm ferry]

check this one as well: https://support.staratlas.com/how-can-i-use-sands-memories

[proven plank]

Hello everyone. Tell me, I don't see any Armstrong IMP Tips sent for staking in my personal account. Moreover, I log in from different browsers. Can you tell me How to deal with this situation?

[maiden ocean]

first dont take any direct messages, you staked it for resources under faction claims or you staked it for atlas in the faction fleet?

[proven plank]

I made a bet on resources- faction claims

[maiden ocean]

https://play.staratlas.com/claims/ so you connect the wallet there and see nothing?

u use a vpn?

[proven plank]

Yes. I don't know about VPN. I'll take a look at everything now.

[proven plank]

All right. I turned off the VPN and everything appeared, thank you for your answer

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[stable isle]

Devs, there is a small bug with discount fee's not updating after some time of being idle, like you get 6% charge instead of 5.4% when you try to sell, so you have to reload and disconnect/reconnect the wallet a couple of times to get it working again.

[flint kindle]

Cannot withdraw Claim Stakes from the Faction Claims page

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[timber ingot]

how do i fix my ship it will not undock, my other fleets work fine but the one fleet i have at css will not undock i keep getting transaction reverted during simulation every time ,

[storm ferry]

it probably means you already had it successfully undocked in the backend. try doing a hard refresh, CTRL+F5, then see if it reflects

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[warm flicker]

Is there any way to Withdraw Fleet? I can't Withdraw Fleet , when Withdraw the following error appears. 🥲

[maiden ocean]

you have enough toolkits in the wallet so the ships can fully repair?

[warm flicker]

thank admin. i'm try.

[cinder geode]

I am trying to claim my Epic code and all I get is this in the window "Faction Fleet: 0, Escape Velocity: 0, Star Atlas Pre-Alpha is available in the Epic Games Store now." is there something I am doing wrong? I have a ship and it is in my inventory and it is added to the fleet

[maiden ocean]

check the other thread i posted you a code there

[cinder geode]

other thread? I am not seeing that

I apologize if it is in my face

[maiden ocean]

oh that wasnt you sorry here you go 5MZ5Q-N958W-RABMU-M8DXD

redeem that in your epic profile

have fun

[cinder geode]

Thank you 🙂

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[flint kindle]

@maiden ocean cannot withdraw my claim stake. Says "Reverted during transaction"

[maiden ocean]

you probably missing the token account, create an order for your type of claim stake can be 1 cent or 1 atlas

that creates the token account

withdraw after you withdrew cancel the orders

[flint kindle]

a buy or a sell?

i guess i can only create buy

@maiden ocean it worked. lol

[maiden ocean]

yes do not sell your stake for 1 atlas please

[flint kindle]

I promise i will not

Thank you

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[drifting mural]

could anybody help me pls

[maiden ocean]

yes, but do not take any direct messages scammers probably already tried to message you

best is always to #ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[devout spade]

Did the system requirements for showroom increase with the release at the end of last year? My computer has trouble even running it currently, but I could play the prior version.

[storm ferry]

there have been features added. can you try playing on lower system settings?

[frank mango]

Hi all. Is anyone else getting the following error when trying to access Polis Locker? I've tried over the past few days but the error persists.

"An error with status code undefined has occurred."

Update... just keep refreshing the site and it works after about 6 tries.

[storm ferry]

thank you for the update. yeah the team already fixed that lockers site

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

There is a sistem error, if you put 2 orders on the market you can only see the bigest order for selling, that needs to be fixed

[maiden ocean]

1 sec i check if i can reproduce that

[maiden ocean]

its actually not new its a filter

[alpine cliff]

Ahh i don't even see that option (filter) thank

[maiden ocean]

i missed that to 🙂

[native shell]

Is this a known issue? I have refueled my fleet but it doesn't let me do any actions

• adding more fuel will add it to cargo, instead of the 0% fuel tank

[maiden ocean]

probably just needs a refresh hold ctrl + press f5

[maiden ocean]

BFzZSJVpcPGh4KjbguVck3NcyjHX2DQKM4ZiLFqZtj6N wallets like these try to sway the market by spamming 1 unit sell orders

[solid prawn]

Why happen this I need to wait a lot of time when I only wait 56s

[maiden ocean]

not sure try a hard refresh if it persists #ticket

dont take any direct messages

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[mighty dawn]

so I picked Uster for my character profile but accidentally chose Oni in sage. Problem now is the DAC I'm in is USTER only and it won't let me join because it looks like its basing the dac off of the sage profile. is there a way to fix that?

[storm ferry]

let me check with the team

[wicked quail]

idk why but when i open showroom and click on anything, it freezes and after 5 min it crashes, i have a gforce rtx 3060 and ryzen 5 3600 and nothing overheating or overclocking

[mighty dawn]

Thanks

[storm ferry]

is it the first time you're launching the game? best to #ticket so we can further check

and you can also share some screenshots if there's any

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[vagrant spear]

Hi. I have a crafting instance that does not appear in the list at the starbase. The resources and crew were taken but the instance never appears. Checking on atlas eveeye com, I can see the instance, but the main game interface does not show it. Anyone got any advice on how to resolve? (yes I have refreshed multiple times etc)

[maiden ocean]

usually a hard refresh hold ctrl+ press f5 resolves that

if not #ticket

do not take any direct messages

[vagrant spear]

Thanks, I will raise a ticket. Hard refresh doesn't work, as I said 😦

thanks @maiden ocean

[little galleon]

Does the menus work and crashes only on loading the maps ? You could try increasing the paging file allocation , showroom does need quite of bit of RAM .

[half prism]

Since Dec 22 more than half of my fleet has lost/unusable. 74 crew members are lost from a corrupted craft at the CSS. I've had a ticket open since Jan 9th with some interaction with support. As of today this has not been resolved and my requests for updates are ignored with "will check with team". I'm upset that this team is unable or uncaring enough to get this fixed. I never thought that my assets were at risk with this game. Shall I tell others about this risk? COME ON I WANT THIS RESOLVED1111

[half prism]

I resolved such a problem by using version 1 or the 3D version. Good luck.

[maiden ocean]

@silver fox

[vagrant spear]

Thanks all. The ticket was resolved, but FYI it seemed that the only way to get the craft to show was to change wifi connections. Switching to a tethered connection with my phone and then switching back fixed it.

[wicked quail]

nah ive played before, started happing

[wicked quail]

yeah i know, cant open inventory to play now!

[stable isle]

I have a test wallet I used once, but now it keeps popping up everytime I try to login into sage, before it used to instanly login. How do I remove account I no longer use?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

Unfortunately, removing an account is not possible yet in SAGE. Is your test wallet sharing the same seed phrase with your main wallet?

[stable isle]

I am not sure, but I don't think so, since they are located on two different networks.

[storm ferry]

can you #ticket so we can further check? if you already have one, can you provide the ticket # here for reference? Thank you

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[zenith needle]

hi, can I change wallet for my account?

[maiden ocean]

not at the moment, each account is bound to a wallet with a contract

if you want a new account just create a new wallet

[mighty dawn]

will I have any troubles recieving the crew air drop if I move my ships to a new wallet? I'm stuck in sage as ONI and can't join the DAC I was planning on since I originally set myself to USTER

[maiden ocean]

no the snapshot is not done yet

and also as long you have access to both wallets you cant miss it

so you good to change wallets if needed

[mighty dawn]

oh ok cool thanks

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[rancid dagger]

help me please i cant get code for download game... i see Faction Fleet: 0, Escape Velocity: 0, Star Atlas Pre-Alpha is available in the Epic Games Store now.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[rancid dagger]

i have in stakin pearce x 6 and i cant get code please help me thanks

@maiden oceanhello help me please thanks

[maiden ocean]

LG693-B9XWH-EN7L2-QLHTL

here you go, have fun

[rancid dagger]

thank you very much!!!! 🙂

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[pale grove]

Hay I am WEB3 GAMES content creator on YouTube in India I like to join as ambassador so I can join you I am WEB3GAMEs content creator in India. you are interested give me response please

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

Welcome, try to contact the team via mail

or reach out via linked in.

[rapid saffron]

Hello, I have regrouped my fleet on MUD CSS and I have lost two ships in the process. I have searched the entire map, all hangars, inventories and my wallet and I am now missing an IMP TIP and an Airbike. The Airbike was displayed twice again very briefly under "deposit or withdraw ships". Is this a known problem? How do I get my ships back? And now i cant even connect my wallet to enter sage labs. Need help 😦

[alpine edge]

Gm, how can I get support? (I'm trying to unstake my claim stake tier 3, but it isnt willing to be unstaked ) seems to be a contract issue or something -> Phantom message: "Transaction(s) reverted during simulation". Wallet is holding 0.37 sol so that's not the issue.

[maiden ocean]

quick fix, create an order for 1 cent or 1 atlas on the marketplace, this creates a token account you need to unstake, after unstaking you can cancel the order

[maiden ocean]

probably a display bug, it happned to me as well, check on https://atlas.eveeye.com/?m=Galia Expanse&o=nodeout_blk,node_r,sub_r,tag_fac,sector_none,con_none,etag_none,dark on the top left you can paste your wallet address and check your fleets

so the ships are there just not shown in the fleet

you able to use the fleet normally no penalty or such

just an display error

[rapid saffron]

Thanks for trying, but unfortunately the two ships are not visible there either.

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

Hi guys did someone else have problems today with mining, i reload millions times and still problems i cannot dock

[storm ferry]

It does takes some time.

Have you tried restarting your machine?

[alpine cliff]

yes now is ok

[storm ferry]

[cloud vortex]

I have a fleet with 4 crew in my base. I can't start crafting because the crew number is not recognized, the fleet ist docked

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[maiden ocean]

crafting crew is taken from ships which are not in a fleet

so to use the 4 crew you would need to disband that fleet

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

hey @reef ice , you need the UE5 game code, right?

[timber ingot]

hello i have a phantom wallet , that i used, with sage but have transfered everything to ledger wallet and when i go to sage it tells me to make another character i do then approve on ledger then it just sits there on the create a character screen in labs. staratlas how do i fix this

[storm ferry]

is blind-signing enabled in your ledger?

[timber ingot]

yes

[storm ferry]

I am not that familiar with ledger but kindly #ticket so I can have it referred to other team members who are more familiar

[reef ice]

Yeah! I saw that you coud get one by spawning a fleet on SAGE, which I'm not sure if I understant the difference between SAGE and SAGE Labs. I have a fleet on SAGE Labs but when I hit redeem code it tells me that there are no codes

[storm ferry]

Can you try this one: 9DY7J-JFNLH-FATVQ-BQEPD

[minor bramble]

Good morning everyone, I'm new here and I'm trying to connect my coinbase wallet but I'm not able to do that and I don't know why. Can anyone help me please?

[reef ice]

It worked, thanks! Is it going to expire sometime?

[storm ferry]

nope. once you get access to the game, you should be good. unless you reinstall it and logged using a different account

[calm mist]

Hey, Ive got a fleet stuck I can't undock or neither disband ... it's been a long time without playing without automations and I had to ... since 3h now I'm fighting to restart my computer, reset box, switch to atlas prime etc.. and nothing!!

what should I do?

[maiden ocean]

you can try in the other versions
https://v1.labs.staratlas.com/
https://sage.staratlas.com

or #ticket

[calm mist]

I tried v1

I ll try from another navigator

[calm mist]

Ok I fix it using SLY labs assistant bot as my fleet was read as undock on chain but not througt the front desk in game .. it took me some hours to understand fortunatly bot are helpfull in that cases

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fathom nexus]

Boa tarde

Good afternoon.

[brazen sluice]

Hey

[fathom nexus]

hello

As you can see he bought ships with my reference in his browser

And I didn't get the rewards

It wasn't my mistake or his @brazen sluice

There is proof that it is linked to my reference as I showed in the ticket

I believe that my reference may have a problem.

@brazen sluice ?

[silver fox]

I'm answering in your ticket

[fathom nexus]

thank you brother

[fathom nexus]

@silver fox Please reply to my ticket.

[fathom nexus]

I sent the hahs that you had asked me before @silver fox and @brazen sluice

it's on the ticker

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lucid gull]

Hello

When i withdraw entire fleet my ship, transaction was failed.

[maiden ocean]

make sure you have enough toolkits in the inventory, so the ships can fully repair when withdrawing

[lucid gull]

oh thank you. now, my ship is not 100%.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[drifting gyro]

trying to claim rewards from my faction claim but it's not interracting with my wallet - tried hard refresh and cleared cache, still no luck, also tried restarting pc and my fleet seems to be stuck updaing, I can only see faction claims but those won't interract with wallet when I press claim

[calm sail]

Hey! You can try with a vpn or another browser, in case that doesn't work you can open a ticket for the team to help you

#ticket

[drifting gyro]

tried both, same issue

[red yoke]

Can I get some admin assistance, please?

[drifting gyro]

started to work on another browser actually, might be ok.

[calm sail]

Oh I'm glad about that buddy!

[calm sail]

How can i help you?

[red yoke]

Hi, I got a feedback about my posts on a certain text channel, which confused me as I might be missing the point of the the channel.
A nice person (you) asked me to stop sharing gifs in the channel “food”.
The gifs are mostly about food and this cobfuses me.
Can you please share or refer to the post that describes the exact purpose of the “food” channel?

[calm sail]

Hi! That channel is made for people to post pictures of their real food or to talk about recipes, not random gifs, that's why users can get annoyed if every 10 minutes you post a random gif of food

[red yoke]

I see, thank you for the clarification.
Is it possible that I have missed to read the description of the channel? Is it shared somewhere is it in the rules?
Just asking if there’s any other channels I’m not using appropriately.

[red yoke]

I think there’s not anything like that.
I just have rolled quite far back on the channel and there’s a lot of us think the channel is about memes about food. If you guys would explain the goal of these channels, that might not happen that often. Thank you for the quick support anyway.

[calm sail]

Well... it can be interpreted in different ways because there is no detailed explanation for each channel, but we leave it to people's common sense

[calm sail]

Anytime!

[calm sail]

And if you want to reach the goal of messages for the zealy quest and you don't have the desire or knowledge to do engagement in different conversations, you can try #💯┃count-with-us

[red yoke]

I have done the Zealy quests. All I found. SA and Elys network. If there’s any, I’d be happy to do more.

[red yoke]

Thank you. I’m doing it as well.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[calm mist]

Hi, I've got problems with the fees it should be 5.40% as I'm stacking 10k atlas and it is a 6% fee when I come to list for sale ...

[maiden ocean]

i think thats just a display error, feel free to #ticket

for a doublecheck

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[slender dawn]

I can no longer see SAGE resources in my Phantom Wallet across multiple accounts. Eg. Power Source / Copper Wire are in my wallet. They are listed as transferred in, but I can't see them in my NFT collection. Any ideas?

[storm ferry]

can you check if in the hidden items category? but can you confirm that you can still see them in your inventory in the site?

[slender dawn]

..sorry should have mentioned that. I can't see them in the "hidden collections" either. I can see them in SAGE inventory and also the SA marketplace can see them - but not Phantom. So I can't transfer them to another wallet.

[storm ferry]

Can you try looking into each SA collection in your wallet? sometimes they are grouped in a weird way

otherwise, I suggest reaching out to Phantom support as well.

the SA team doesn't have any control on how the assets are stored in wallets

[slender dawn]

Yes - I have noticed that over the past weeks. Can't find them this way either. I will try Phantom. Thanks for your efforts sinstine.

[storm ferry]

you are most welcome. one thing you can try is using a different wallet like Solflare

in case you really need to transfer assets

[slender dawn]

Yes thanks - good suggestion. Might have to do that.

[storm ferry]

hope it works, let me know

[slender dawn]

Managed to transfer via Solflare. Conclusion - Phantom a bit buggy ATM.

[storm ferry]

thanks for revert fam. good thing you can see your assets in solflare

probably a change from Phantom

[patent merlin]

I've got a question regarding using my Ledger in Star Atlas-websites without Phantom or Solflare etc.:
Is it possible to select a specific wallet on the website? When I choose "Ledger", it just chooses a wallet without asking me which one.

[maiden ocean]

idk man

you sound like scam

i probably have to ban you right away

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[dapper jackal]

hi there can someine help?im trying to get into mining.but when i press deposit it does nothing.im using exodus wallet on brave

[storm ferry]

You should be able to see a message for you to sign in your wallet. Is this the first time you're palying the game?

[maiden ocean]

i would switch to solflare for sage, it runs much more stable

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[slender finch]

Hello

[storm ferry]

hey .. how can we help?

[zinc pewter]

Cannot currently withdrawal claimstakes? anyone else?

[maiden ocean]

make an order for that type of claimstake 1 atlas or 1 cent

withdraw then cancel the order

its a missing token account

[zinc pewter]

these scrubs tried to get me

[maiden ocean]

yeah try to report it to discord

[zinc pewter]

ya i did

[maiden ocean]

i kinda loose hope in discord support

like i opened like 5 tickets sending them info about these to doppelgangers and they do nothing

[zinc pewter]

You are just a popular man

That resolved the issue btw, thanks bro

[maiden ocean]

nah im really mad like dozens of people have reported these accounts and they do not get banned for months

[zinc pewter]

Ya, not great customer support there. Its unfortunate.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[arctic mulch]

Trying to get into sagelabs for a few days now, but it's unplayable fornme half of the time. I am running chrome on a mac in Thailand and when I log on I can't do anything for ten seconds or the game will crash. When I get to play, oftentimes orders simply get lost. Help! Anybody with similar issues? Any tips?

[storm ferry]

Try clearing cache and restarting your machine.

If you're using V2, see if V1 is better for your current set-up.

[arctic mulch]

Hi, and thanks for the quick reply will try both. How would I downgrade to V1?

[storm ferry]

Here's the link.
https://v1.labs.staratlas.com/

[arctic mulch]

Same issue in V1, unfortunately. The overview and the current location view are out of sync. It displays "current location undiscovered sector" when I click on "go to asset location" in the overview.

[storm ferry]

are you using a vpn?

[arctic mulch]

Nope.

[arctic mulch]

Maybe the Internet too slow here. It's less than stellar.

[storm ferry]

that can be a reason yeah

has it been this way from the very start?

[arctic mulch]

I encountered this very early on. It (seemingly randomly) works fine at times. If nobody else is experiencing any issues then it's maybe the connection.

[storm ferry]

there have been reported issues every now and then

I do encounter them as well. I would usually do CTRL + F5 to fix them

sometimes more than once or for every other transaction 😅
i am not quite sure why is that as well

but game is still pre-alpha so kind of to be expected

as th game continues to evolve

[dapper jackal]

yes its the first time in labs not in star atlas.i was logged in with exodus

[maiden ocean]

dont do exodus

use solflare or phantom for labs

[dapper jackal]

i ll give a try thanks.so,i suppose i create solflare wallet and i send everything i have from exodus?

[maiden ocean]

no you just use the seedphrase in solflare

you dont need to move

all solana wallets interchangable

[dapper jackal]

thanks a lot

[dapper jackal]

no active wallets found.i double checked the 12 phrase that i use on exodus

[maiden ocean]

you have the exodus wallet app or exodus browser extension wallet?

[dapper jackal]

extension

[maiden ocean]

in the wallet app you can export the private key

[dapper jackal]

its safe right?

i have the key

[maiden ocean]

yeah import the private key into solflare make sure you have the right solflare https://solflare.com/

[dapper jackal]

wallet worked fine like exodus for star atlas.when go to sage find my vehicle,amount to transfer 1,deposit to starbase and nothing happens

i only have the spaceship.do i need somethink else?

i tried differend browsers also

[maiden ocean]

you in solflare now?

[dapper jackal]

yes

[maiden ocean]

so no popup when transferinng the ship via deposit withdraw ships?

also you made a plan for labs or you just go in there with 1 ship?

[dapper jackal]

i just go there with one ship

[maiden ocean]

coz if you just have a xxs i might would not do that

you pay a lot of renting accounts

i guess you could try hydrogen mining or something

[dapper jackal]

pearce x5

[maiden ocean]

so do you have atlas prime enabled ?

discable that if so or you would need atlas in the wallet

also im not sure why you dont get a wallet popup

which sage version you use?

[dapper jackal]

2.0.42

from brave.is there a standalone program to download?

10 days i only ayto farm using ammo fuel etc.

[maiden ocean]

yeah there is 2 other versions also i see you have prime enabled

disable prime

and try to import the ship again

prime is 15% premium and you pay token accounts in atlas

but refund is in sol

so it feels like draining atlas

better use sol for all txn

can you try in the other versions
https://v1.labs.staratlas.com/
https://sage.staratlas.com/

[dapper jackal]

v1 same results

the second link is loading assets forever

i have a good internet connection

[maiden ocean]

did you disable prime?

[dapper jackal]

yes

[maiden ocean]

well im not sure #ticket might be the best

like i have no issues importing ships

[dapper jackal]

thanks again for your time

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[slender finch]

Hello - My wallet was compromised, and through it I am staking some DAO. I have opened a ticket as well. Any chance someone from the team could check and possibly help me out? Kinda worried

[gaunt swift]

So, for some reason my Phantom Wallet has hidden my fimbul airbike NFT as it thought it was suspicious. Does anyone know how to get access to the NFT?

[storm ferry]

You still be able to interact with it via Phantom. Just make sure it is the right airbike NFT. Also, as long as you can still see it in your ship inventory in the SA site, you should still be ok.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[lyric sierra]

what happened to the ticket system ?

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[tender dock]

🔨 Banned zinefa1 indefinitely

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[pale grove]

(Content creator or ambassador in India flag_in)

Hay I am WEB3 GAMES content creator on YouTube in India I like to join as ambassador on STAR atlas so I can join you I am WEB3GAME content creator in India. you are interested give me response please

[storm ferry]

hey there. thanks for the interest with star atlas. kindly course through your official inquiry via [e-mail]

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal turtle]

I'm stuck. What do I have to do?? nothing work, no cancel no deposit.

done with V1

[silver fox]

can you try to deposit on V2? https://labs.staratlas.com/

[signal turtle]

Yes, but It didn't work. I've done in v1 and it works

[frail yoke]

Hi, again i have this bug where one of my fleets does not respond to orders

[silver fox]

you can try to hard refresh your browser and if th eproblem persist feel free to #ticket

[frail yoke]

i have tried refreshing and even rebooting and the bug persists, it's been a few hours now

usually this kind of bug dissapears when starcom restarts

not sure if i should create a ticket since a starcom restart will probably happen anyway

[broken loom]

Where is the event today at 1PM?

[faint willow]

@frail yoke

[rancid prism]

Dang it! I forgot about the community call!!!!!!

anyone kind enough to share today's code?

[maiden ocean]

bestbrewever i think

[zinc pewter]

I was able to claim, but not currently showing up in my wallet.

oh wait a minute. im a dumbass.

they just look different

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[rancid prism]

Omg THANK YOU!!!

[charred void]

Thx

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[valid galleon]

Please check my ticket @silver fox

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[signal python]

<@&809877248572260394> Hello, i need to open a ticket but it keeps saying that i already have an open ticket, on the ticket link it says i don't have access.
My problem is that i only receive half of the crafting items!

not yet

don't think so

[maiden ocean]

i sec

dont take any direct messages

[signal python]

yes i know

[maiden ocean]

also please dont ping the team

[signal python]

ok sorry, can't open a ticket

[maiden ocean]

yeah one sec

@silver fox

[maiden ocean]

i cant find any ticket with your name

#ticket

doesnt work?

[signal python]

it says: You already have an open ticket: Open ticket

[maiden ocean]

i see i dm darwiin, just a few mins

he will check with the ticket system

[signal python]

ok, my problem is that i only receive half of the crafting items

[maiden ocean]

try the #ticket now

should work

[silver fox]

I closed your ticket

[signal python]

worked

[silver fox]

thanks @maiden ocean

[sleek zealot]

I won this but how do I claim it? I did send DM to dominic but I'm not sure if my messages reach him as he hasn't replied anything

[pale narwhal]

Hello Having problem with applying could you send me another request please 🙏

[maiden ocean]

?

[maiden ocean]

dom will get to your message, sorry for the delay

he is super busy still

[maiden ocean]

what you applying for, and what request?

[pale narwhal]

No problem this is still new for me

[maiden ocean]

not sure if i understand?

how can we help you?

[pale narwhal]

Application to join your Guild

[maiden ocean]

which guild you applying for?

i think you in the wrong chat

i can connect you to the right people

[pale narwhal]

Yes your right

[brisk forum]

Sup guys hello

[pale narwhal]

Heimdall lnd

[maiden ocean]

@lunar rain @agile jackal @compact aurora

they will help you out

[pale narwhal]

THANK YOU

[brisk forum]

Im having some trouble finding my ships after I disbanded my fleet

in SAGE

[maiden ocean]

they should be at the station where you disbanded

first do a refresh and relogin

[brisk forum]

I did it already

[maiden ocean]

then check on that station

[maiden ocean]

like each station has a separate menu

[brisk forum]

I think I checked in every station and It isnt there

[maiden ocean]

nothing in the deposit/withdraw ship menu?

[brisk forum]

I dont remember exactly in which station i disbanded

No, nhothing

[maiden ocean]

#ticket let a team member look at it

dont take any direct messages

[brisk forum]

Yep already done that im waiting for an answer

I thought i could ask here maybe it was something simple

[lunar rain]

Hello there! You need to join our discord server, the link's in my bio. Ill help you further on there

[pale narwhal]

Ok

[brisk forum]

What if i disbanded in the middle of nowhere

is that possible?

[vapid silo]

only at starbases

[brisk forum]

So there is no way that i lost my fleet by doing that by mistake right?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[whole crescent]

No way you lost your fleet, should be there. You can try:

1. Checking the crafting processes if there are currently any active crafters - this could point you out to where you disbanded as you might have done so in order to have crafters available
2. Checking out the hangar/deposit and withdraw ships menu of your faction starbases ( start with the CSS and move to the others that you might have visited and disbanded the fleet )

Also there are some bugs in Labs v2 where the fleets that you disbanded won't show in the interface - hard refresh ( CTRL + F5 ) and check again. Another option is to try V1 interface and see if they are available there: https://v1.labs.staratlas.com/

[frozen sedge]

@maiden ocean @vapid silo Hi. Please help me. Ticket ID: 65e2ffcacd1859bbbdb31949

[marble bobcat]

Hello, I can't access my Atlas coins. Last time it was at dexlab then its delisted from Dexlab. Atlas coins do not appear in Phantom wallet. I had an open order on dexlab long ago and I don't have it in my wallet right now. I haven't followed for a long time. Can someone inform me ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[broken minnow]

hello~ MY ships are in the faction fleet but I could not find ships in my inventory. How can I solve this problem?

[maiden ocean]

you unstake them from the faction fleet

[broken minnow]

thank you so much

[maiden ocean]

make sure you have enough toolkits in the wallet so they can fully repair

[lyric sierra]

titan sold?

[maiden ocean]

rumors but not confirmed yet

[steep thicket]

Sage lab. Fees muy altos.
Parar minado y recoger el hidrogeno (1094 unidades) 44 atlas 😟😠

[maiden ocean]

you have atlas prime enabled?

disable that

everything is a solana txn 0.000005, except solana token account creation, these are 0.02, but you get the token accounts back as soon you close them, its an automated process, so as soon you interact with any asset it creates token accounts, same goes for fleets and cargo
so each time you transport or mine things, cargo token accounts get created for your fleet these usually get closed when you unload, but when you disband a fleet a message will pop up in the starbase that you have open cargo accounts when you press it you get the solana token/renting account fees back

so with prime enabled it takes atlas and you get sol back

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[turbid marten]

Why cant I get out of mining my ships ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[turbid marten]

there have been mining for 3 hours because I cant get them out, but the atlas fee is being made

[storm ferry]

press CTRL+F5 and see if it gets updated

also #ticket so we can further check from there

[sullen sorrel]

@turbid marten Go on and Clear browser catches and then restart either pc or phone if any of the two you’re working with

[turbid marten]

ready mate

[turbid marten]

ok will do so

[storm ferry]

thank you

and don't accept any DMs from those whom you don't know fam

[turbid marten]

yea of course jaja discord full of scammers

[bright rain]

Hi, how can I open a support ticket?

[forest sundial]

Can’t stop mining. Every Transaction fails. what is wrong?

[maiden ocean]

#ticket

[maiden ocean]

#ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[frail yoke]

can't craft RFRs some days now. Anyone elso got this problem?

[solid escarp]

Is the Coinbase wallet the reason why I can’t create my character on sage labs? Everytime I hit create and send funds it kicks back and doesn’t do anything to log me in

https://tenor.com/view/why-just-why-but-why-monkey-gif-18202838286539704455

[maiden ocean]

#❓┃ask-a-question message

[slim wyvern]

This might sound dumb and common sense question but where do crew come from? Is there a recruitment aspect or over time crew develop organically or is there a slave trade to purchase crewmen?

[maiden ocean]

at the moment the ships come with the crew (airdrop soon) later you hire/buy them

[slim wyvern]

TY

I spent the last 2 hours looking lol

[maiden ocean]

i can imagine you also can take them hostage and else, since there is brigs on some ships, but these mechanics are far out

[slim wyvern]

Thats why I asked about the slave trade. I hesitated to ask for fear of looking like a savage but I figure eh, its space

TY

[maiden ocean]

well you an oni, i probably will hunt you down, not sure about the slave thing tho we have to wait and see 🙂

[slim wyvern]

lol

I like a challenge

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

todaay big problems in Sage labs...!!!

[alpine cliff]

Guys did someone else stuck in Sage labs all day i can't play ..???

[forest sundial]

Everyone has same problem maybe…

[modern patrol]

Hello, I want to connect my C98 wallet to the market place and get my NFT back. Please help!

[storm ferry]

Kindly make sure yung C98 wallet is in the Solana network

[alpine cliff]

now is ok Sage labs

[fresh nebula]

Has any one got a video to explain what starbased is and how it will differ?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[alpine cliff]

I stop with crafting and i cannot create new fleet, did someone else have the sam problem...???

[storm ferry]

There has been a Solana degradation a while back so give it some time.

Did the initial transaction proceeded as successful?

[alpine cliff]

now is ok tnx

[tender dock]

🔨 Banned blockballr_ indefinitely

[mellow frost]

Help me. Every Transaction fails. I can’t stop mining.

[alpine cliff]

The onload all cargo" doesn't work, and you guys need to go single transfer cargo to starbase

[alpine cliff]

Try on v1 labs

[storm ferry]

did the transaction succeed in the backend?

[alpine cliff]

3 fleets are working just 3CryptoGugi is stuck cccc

I can't stop with mining, and the 3 different fleets stopped and i started new mining, but 3CryptoGugi os not working ccc how is that possible

45 minutes stuck not responding

[alpine cliff]

Now star to work, this is interesting i am dreaming we to go to Cardano network 🤪⏳️💸🤔🛸🎮

[storm ferry]

haha! sometimes, it does take to reflect what's happening on the backend to the frontend

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[quiet dirge]

Guys, it's been 2 days since I've been able to craft RFR. I've tried everything; reset, another wallet, or computer...
Any solution from SA

[lapis rain]

johnbartleman0470 has been warned

Reason: Posted a link

[night dock]

The same here, I'm not able to craft RFR anymore, waiting for a solution

[spark sleet]

Got stucked and cannot stop minning since yesterday. Do we have a solution?

[gritty crescent]

@silver fox Hi, who is currently taking care of the open tickets?

[silver fox]

me! 🙂 I'm currently going through all the ticket and will respond to yours very soon

[heady prawn]

Yeah I’m unable to do anything today as well

[sour trout]

i've lost 2 ships in ONI-CSS after disband the fleet

i've 3 ship blocked in mining operation and i can't do nothing

[empty sinew]

I'm worried for near future when Starbased is released and Star Atlas might have a lot of transactions. The game used to have delays. Hope it can be resolve and we can have a fluent gaming experience

[vale imp]

I cannot play labs

I can't sell on the market too

[dense pond]

Hello, Im trying to import my wallet to the game from epic store. but when entering my phrase it shows thousands of other wallets with 500 + pages to go through. Can anyone help?? Private key also not working; says it is invalid...

[whole crescent]

First of all - don't trust any DMs you get, they are most probably scammers. Second and most importand - do not share your wallet private keys or seed phrase with anyone.

Are you sure you are entering the correct private key? The thing you are experiencing usually happens when you try to import a non-existing wallet at least from my experience

make sure you are importing a Solana wallet private key

[dense pond]

yes it's a phatom wallet. I kinda know what i'm doing. Logged in to showroom before with this wallet so rather strange that i need to import it again. Made a ticket and they're on it. Thanks for reaching out tho!!

thank @whole crescent

[maiden ocean]

try import the private key, that should only import the real wallet

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[zealous juniper]

I'm still completely frozen.
Crafting stopped, cant cancel or deposit.
Cant end mining
Can't disband fleets
Cant load cargo
Same with Phantom wallet...
Swapped IP's, hard refreshed, swapped browsers.
4 days now
I saw update saying there's a fix for this in Starbased but we can't wait that long

[alpine cliff]

me to today i am frozen completely

[vapid silo]

@modern patrol #ticket

[alpine cliff]

now is working cool

[quiet dirge]

What will it be like for those who have pending items depending on the RFR craft?
Will there be a way to do this available, even if it has to wait for StarBased? Or will those who gathered the resources for the RFR and are unable to do it in the labs not be able to do it anyway?

[quiet dirge]

@silver fox , help me with my ticket. I don't know if I did it right, but I sent it from an open one instead of opening another

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[gritty crescent]

@silver fox Please look at my Ticket

[silver fox]

Hey @gritty crescent @quiet dirge I'm taking a look at your tickets

[dense pond]

I tried this, it says private key is invalid...

I don't understand why it says that..

[flint kindle]

My mining ships have been stuck in the mining operation for an entire day

[night plank]

Yeah whats the problem? I cant craft anything? Never responds. All the actions take too long.

[maiden ocean]

#ticket

[high imp]

I’m having trouble selling items on the marketplace. Nothing happens after I approve the transaction

[calm sail]

Hey!

Your open order does not appear in my orders section.

?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[dense pond]

@maiden ocean they don't seem to know either what's going on

[high imp]

No it doesn’t

I’ll try again

[gritty crescent]

@silver fox I replied to you in the ticket chat

[umbral latch]

Can't claim crafted fuel in ONI CSS. Get this message. Have plenty of SOL and Atlas

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[frank stone]

Same for me. "Claim transaction" failed. "Recovery" tab does not work.

[quick orbit]

Same for me in the mUD CSS.

[umbral latch]

Guys try this.... it worked for me.

Go to the inventory and claim all unclaimed tokens if you have any. (the red bar at the top)

After that try again to claim the crafting resource.

Hopefully it works 👍

[sly storm]

Why are labs transactions not calculating priority fees? Here a low transaction fee always appears and the action isn't executed

[gritty crescent]

I still can't craft RFR. What is the problem?

[sly storm]

I can't do anything

[signal python]

for more than 24h i can't claim Council RFR!!!!

someone please HELP!"

[gritty crescent]

The situation is really completely dissatisfying

[signal python]

still can't claim crafts!, is only mee or the problem is for everyone???

@silver fox BbuP3WTzHEcTcQ5y3ne7fagh788jNsP9LfyRMX4rQCdL Please more than 24h and still can't claim this!!!

any one knows how to use the recovery tab on craftings?

[silver fox]

the problem is for everyone, our dev are working on a fix

[heady garden]

hello i a m french , i speak not very good but i want sell my opal jet and my pearce 4

[sly storm]

Does the correction only work on starbased? Won't this take too long?

[sly storm]

use the play.staratlas.com/market

[sly storm]

Where are Core Alternate Covers initially being sold? I remember looking for the Alternate Cover of Act 2 - Episode 6 on Magic Eden and I couldn't find it, however, now it's on the market (secondary market)

[fierce quarry]

Help me !!! Buonasera . Avrei bisogno di aiuto. Ho tutte le quest bloccate e la prima quest è ancora in fase di revisione dopo una settimana. Come posso risolvere? Chi puo' aiutarmi o chi devo contattare per risolvere ??

Help me!!! Good evening . I would need help. I have all quests locked and the first quest is still being reviewed after a week. How can I solve it? Who can help me or who should I contact to resolve this??🙏

[whole crescent]

Fix should be implemented in Labs really soon, team is working on it: #👽┃general message

[whole crescent]

Hi, you can sell them on the marketplace here: https://play.staratlas.com/market/

Here are the respectful links for
Opal Jet: https://play.staratlas.com/market/Ev3xUhc1Leqi4qR2E5VoG9pcxCvHHmnAaSRVPg485xAT/
Pierce X4: https://play.staratlas.com/market/2iMhgB4pbdKvwJHVyitpvX5z1NBNypFonUgaSAt9dtDt/

Also there is a French speaking community in Star Atlas, you should be able to see their channels once you chose your language in the Channels and Roles settings here:

[sly storm]

open a support ticket -> #ticket

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[gritty crescent]

@silver fox Why can I still not claim my crafted items?

[agile cloud]

...curious why I didn't get my Fuel

Wallet: D6d5byBxBcddovgQ2UPUMpPDpJukjyC7C4Hcg3v4FRkZ

[storm ferry]

Kindly #ticket please so we can take a look

[gritty crescent]

@silver fox Hi, when can I claim produced R4 again? I have been stuck for days with resources that I could not claim even after pressing the claim button 100X.

It also takes many attempts to start R4 crafting, if it works at all. Star Atlas is not seriously playable like this.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[fresh nebula]

has there been an update on the council rfr's?

[fresh nebula]

Is anyone having an ssue such as me?

I just tried to craft 1000 copper ore into copper.....it thought about it for a while, then it seemed to get the usual instance create dialog box...but once I clicked on confirm from Phantom wallet,

the craft did not appear in the Instances tab....

and yet i seem to have lost the 1000 copper ore!

just to let everyone know...

My recent history / transactions list is not available in Phantom Wallet from within chrome or brave browser...

Tried all the usual crap......cache/cookies/privacy from within browsers deleted, etc, etc, etc,

my phantom wallet on the browsers does not show me any balances either...strange right....BUT

on my Mobile version of Phantom wallet, every transaction shows including the balances...

and including the sent copper ore transaction as well as the subtracted atlass token

something weird is happening?

so i now clicked on my instances tab in LABS and the craft actually showed up after approximately 20 minutes...

[storm ferry]

if you encounter any issues again, feel free to #ticket

[fresh nebula]

thanks @storm ferry

[polar grove]

Привет есть русскоговорящая поддержка? Прошу обратить внимание на мой тикет Ticket ID: 65ed31519d8a09c545718c81

[gritty crown]

hello everyone, please help
I've been getting this error for more than a day, how can I solve it?

the solana program reverted with the following error error processing lnstruction 2: programm failed to complete

[whole crescent]

are you currently getting this while scanning by any chance, or is it for another specific action in the game?

[gritty crown]

yes, during scanning

[signal sinew]

Hello My ledger don t work with StarAtlas page. İ can confirm my transaction in my phantom wallet but in faction claim my ledger don t see the approbation. please help.

[vale barn]

Having the same issue

[storm ferry]

hi there. is the blind signing turned on for your ledger?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[dry slate]

Hi, anyone else having problems with ledger phantom wallet in SLABs, Faction Fleet and Faction Claims? When I approve transaction in Phantom Wallet, it doesn't send to the Ledger. It works fine to claim in the DAO and sending stuff out of the same wallet, so don't think the issue is on my side. Do I need to create a ticket? Thanks

[stoic torrent]

got this error when I try either to withdraw or claim polis in atlas locker
Program logged: "Instruction: Harvest"
Program logged: "AnchorError caused by account: staking_account. Error Code: InvalidPeriod. Error Number: 6009. Error Message: Staking account must be in the same period as the Registered Stake."
Program consumed: 18876 of 199700 compute units
Program returned error: "custom program error: 0x1779"
anyone got problems with atlas locker ?

[versed cedar]

Is there a way to re supply the ships automatically?

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[storm ferry]

First off, don't accept any DMs from people you don't know. lots of scammers lurking here. as for your inquiry, I believe there are scripts being used by the community but I am not 100% sure in terms of how those scripts work. note that they are community developed and not by the official SA team.

@fossil barn hey man, do you still need the game code for the UE5 game?

[sand hawk]

Hello all! Would love some guidance on getting my "fleet" out of SAGE and back into my wallet.

Should I be "docked" or "undocked"? Do I need to "disband" first?

I am sure SAGE can be fun, but my computer cant handle it

I GOT IT!!!! So, fleet needs to be at the starbase. Then DISBAND, and then you can withdraw. WOOOHOOO!

[alpine cliff]

Huge problems today i need 50 times to try my ships to go on mining, is everyone experiencing the same..??? 🎮⏳️🤔🛸🌋

[storm ferry]

try CTRL+F5 a few minutes after you execute and approve a transaction

[storm ferry]

@hollow tide hi there. May I ask if you are playing the showroom or the web-browser baed game of SAGE?

[hollow tide]

Im playing in the web-browser based game! which one is better? I have only just started playing!

[storm ferry]

I see. Apologies as I got confused since you mentioned the game from the epic store but your screen shot is the one from SAGE labs which is the browser-based game.

You'll need ships if you want to play SAGE.

[hollow tide]

I am playing sage labs on the web based game now but I was wanting to try gain access to the epic games store version (is that what youre referring to as the showroom)

I have got a handful of x-small ships that im playing around with on the web verison!

[storm ferry]

Yes, the one in the epic game store is the showroom. Those are 2 different version of the game.

[hollow tide]

Whats the best way to gain access to the showroom? Someone said in the general chat that I'll need to wait 7 days before i can create my own access code!

[storm ferry]

Let me give you a code.

[storm ferry]

Kindly try this one: JQ9HF-RJGLN-T9WB3-7H9XZ

[hollow tide]

Thanks very much! kindly appreciated

[digital turret]

Hello there, i have exactly the same problem since yesterday at least. The wallet works fine with the Ledger to send stuff out to another account but it can't confirm any action whenever i'm trying to interact with the marketplace or try to claim rewards on faction fleet or faction claims. I have already created a ticket. If you create one as well, it will signal this as an issue experienced by more than one player.

[digital turret]

Having the same issue here. I have created a ticket yesterday.

[near shale]

returned from a 3 week travel yesterday, wanted to get started in SA again so i got my ledger out and connected it as usual. however i cannot confirm any transaction on the device, phantom pops up with the window saying i shall confirm on ledger but nothing ever reaches the ledger. i then updated the solana app, restarted, nothing changed. blind sign is enabled. so its similiar as the issues described above however i cannot send ANYTHING out of my wallet. what is happening. any ideas what i can do?

when in ledger management i have to confirm several times on the device, so the connection is good and its the right ledger. just with phantom it doesnt work

ok, fixed it. for those who ever may have a similiar issue, deleting the wallet on phantom and then connect hardware wallet again did the trick for me

[dry slate]

Thanks, will do.

[digital turret]

Thanks for the advice. I'll do that in last resort but i'll see first if the team answers my ticket and comes with another solution.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[vestal ice]

Hello friends, can someone help me? I am trying to supply my ships in faction fleet but phantom does not send the order to ledger. I checked the blind sign and even reinstalled phantom but the problem persists.

[boreal carbon]

Thanks

[dry slate]

A few of us have this issue, see Checkmate's post above. I haven't tried that solution yet as only just saw it.

If reinstalling phantom didn't work then not sure Checkmate's answer will help.

[vale barn]

Hello,

Still getting the error down below when I try to do scanning. Any advice?

the solana program reverted with the following error error processing lnstruction 2: programm failed to complete

[dry slate]

I tried removing my ledger from the phantom wallet and adding it back and it still doens't work (the ledger still works to send out).

[vestal ice]

yeah, same for me, doesn't work this trick to me

do you know any other trick? I don't want to send my fleet to a hot wallet😰

omg it don't let me withdraw my ships either.

[dry slate]

No, doesn't let me withdraw either

[digital turret]

Ok. So it appears that we are more and more to experience a HUGE problem. I've just tried to reinstall my wallet on Chrome (i'm usually using Brave) in a reattempt to access my assets. The result is the same : there is no interaction possible with the market, or faction and with my ships in general. It's extremely worrying because it simply means that my assets are frozen and inaccessible. I therefore urge the team to do something about this issue that seems obviously coming from SA and not from Phantom or Ledger.

At this point, i just want to safely withdraw my ships from Faction.

[dry slate]

I just tried to stop mining in the 3 D version of labs, the transaction went to my ledger, but then failed. Faction fleet and old Labs still don't send the transaction to the Ledger.

[digital turret]

All the same for me and it's still impossible to withdraw ships from Faction. The ticket i've created is left unanswered, i'm starting to get nervous here.

[vestal ice]

same to me, I have tried every single trick in order to solve this problem but doesn't work anything

[whole crescent]

Hm, did you tried checking if you have the token for the nft in your wallet. I know that some people close them from apps like step.finance to get the sol rent back and then when they try to withdraw the ship from faction fleet it bugs out.

Workaround is to create an order to buy the ship on the market for as little as possible ( 0.001 usdc or something like that ). This should recreate the token in your wallet. Then close the order and try to withdraw from faction fleet again.

p.s. you should be able to see if you have the token accounts in step.finance in the accounts page:

in my case all the ships shown here are currently in faction fleet and I have 0 ballance of them in my wallet. But the accounts are there

[digital turret]

@whole crescent Thanks for the help but i've already tried the order trick and i simply can't interact with the marketplace. I can see my ships on step finance but i still can't have access to them

[whole crescent]

Do you see the token accounts for them as shown in my screenshot above? If you do, then you do not need to perform the order trick for the marketplace.

If yo do experience issues connecting the marketplace I assume that you are also getting an error in the web console stating something like "Failed to join room" ( can't remember the exact one ). If that is the case trying some kind of VPN in incognito mode of the browser ( incognito is to make sure you start with clear cache for the web page, VPN is to try connecting to the rpc from a different location ) might do the trick for you

[dry slate]

Ok, so I can claim my Atlas emissions ok with ledger on step.finance. is there a way of withdrawing my fleets from faction fleet or SLabs on step.finance as well?

[digital turret]

@whole crescent i've tried the VPN thing with no results. But i can see my assets on step fi. And i can also claim the Atlas emission on it. But no way i can interact with SA UI. It doesn't send anything to the Ledger, whether i'm on incognito mode, VPN or not

[whole crescent]

Unfortunately I don't have a ledger to test with. It seems that the issue is related to it. I know that there might have been a few recent updates on the site to enable priority fees and that might have affected the functionality using ledger - that is just an assumption from my side.

Seems like something Devs should investigate, if there is a ticket they are most likely already looking at it. Hope it is fixed soon

[digital turret]

I've created a ticket yesterday so i hope they are investigating but still no news for now. Anyway thanks very much for your help. I'm off to bed to go to work early and i'll look into this tomorrow. I'm sure it'll be fixed in the end. What would be reassuring, though, is a message from the devs saying that they can at least simply unstake the fleet and claims from faction to get access to it. Thanks again @whole crescent Always helpful as usual

[agile cloud]

Wow the 2nd bundle I've purchased and I haven't recieved all my items for either purchase ... wtf

How can the bundle say you recieve an item, and then it never sends

...

[storm ferry]

Can you share what you see in your inventory?

[agile cloud]

Wouldn't my wallet address be better.. but for shits and giggles, if I purchase one of each of the first 2 bundles I think my food would be higher than this ( not to mention I went to thr market place and bought some) ...

I'm no longer at home as today I left town. But after 3 days of talking in support to what feels like a bot. I got fed up. And ths. After making a purchase last night it had me thinking today's ( if all my items showed up. Even after the block explorer said it did ... come to find out ( nope) I have items missing

[agile cloud]

Purchased both these packs, but only have what I purchased in the marketplzce.after bundle one failed to send me any

[storm ferry]

Apologies for what happened here. Any chance what you're referring to regarding support is via a ticket you've raised?

[lusty eagle]

Any reason why Im not able to make a character in sage labs? Im allowing the transaction but it just refreshes and no character created

[agile cloud]

Yes, I purched the bundle over the weekend , didn't get my items, opened a ticket first couple questions got answered and then the "bot" comes back telling me it works best with the phantom wallet, as I shake my head wondering if it even read that's the wallet I used. ...

Started talking about failed transactions when mine went through, a couple of days of useless texts, I decided last night to buy another bundle(but a bigger one). And now I'm here exclaiming for the 2nd time the contract didn't send me all of the items

[storm ferry]

Kindly try clearing your cache and do ctrl + f5

[storm ferry]

Just to be clear, us mods are the ones responding to tickets raised. So, no bot there. It's just how it shows in the conversation from your end. Just wanted to clear that one out.

[lusty eagle]

Still after I hit Create Character nothing happens after clearing cache and ctrl+f5

[storm ferry]

Can you provide me the ticket # currently opened for this issue you've raise? I'll check with the team.

[storm ferry]

Can you try creating in V1.
https://v1.labs.staratlas.com/

Whatever you do in V1 reflects in V2 as well. See if that works. Otherwise, may I request if you can #ticket so we can further check.

[lusty eagle]

Something went wrong please try again, I guess I will open a ticket

[agile cloud]

#1215901223085936693

[storm ferry]

Thanks. One of our mods is looking into it and I'll mention it as well to the team. But will also look into it.

[storm ferry]

Yes please. Apologies for any inconvenience man.

[vestal ice]

Hello @storm ferry can you help us too pls?

[vestal ice]

I have this problem

I have created a ticket N°: 65ef20ddeaacd4bb87e3b8c1

[storm ferry]

Can you kindly share the channel link?

[vestal ice]

https://discord.com/channels/789226204980707409/1216767310233079808

[magic vapor]

Hi is there any way to send atlas to metamask from exchange?

[storm ferry]

I am not sure if metamask supports the Solana network.

but you can use either Phantom or Solflare

[magic vapor]

Ok thank you

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[vestal ice]

hey guys finally Darwiin helps me and it works, it only needer to update the ledger firmware at ledger life app

[digital turret]

Thanks for the info. I'll try this !

[digital turret]

gm guys. I've followed Darwiin's advice and went to Ledger Live to check for an update. If you need to do so, go to "My Ledger" on the bottom left of the app, then proceed to download version 2.1.0 (the latest). It will automatically update the device and the solana app on it and it does the trick to interact once again with SA UI. Many thanks to Darwiin and to you guys in the community-support channel ! It's a relief to see this issue solved !

[gritty crescent]

Hi, what's going on with RFR crafting again? It hasn't worked again since yesterday.

[narrow torrent]

Attention, everyone!

Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!

[agile cloud]

How does that even make sense let alone pennies

[silver fox]

I've responded to your ticket

[silver fox]

I've responded to your ticket

[sharp kraken]

Hi

Why I cannot write on "Buy-sell-trade"?

[silver fox]

Hi can you try again?

[sharp kraken]

Thanks! Now I can

[gritty crescent]

Thx but i can´t use the Link. I have no access it says