#🤝┃community-support
1 messages · Page 6 of 1
#ticket if the issues persist, never take direct messages scammers watching here and try to dm you
impersonators to
I assume you have already created a character yes? If so, A few of our guys have had this issue. I honestly just had them create a character again. Seems once the wallet is connected, it syncs up. Try creating, loading in, then closing the browser and reloading labs.
hi team, follow up on Ticket ID: 650f1b166010548ef04a7e37
my fleet still stuck in hangar.. cant exit respawn
cant do anything sir
its been 2days sir
This is a known issue, and currently one of the top priorities for the team to fix. Right now, there is no answer, which is why you haven't heard back. All I can say is try and be patient. Being dead in the water sucks, but there are a good number of people experiencing the same issue and about every version of it is now a recorded bug.
got it. thank you.. will wait sir 🫡
if you have not tried it yet, you can try disabling Atlas Prime. This seems to fix a lot of these issues. But, no promises.
yeah i already tried that one, not worked on me.. better to wait 😉
GL friend, and thank you for your patience!
guys any one want know how to play Sage Labs in Mobile ? After going through too much searching and testing ,i finally got it
full desktop view
go on 🙂
Do you know about " kiwi browser "
yes some people used it in the old days the one where you can have desktop extensions
i suggest to try that to someone
never got an feedback
It's works bro
With new auto payment confirmation, it's as PC just need fast net OR wifi
thx a lot for that report i will tell people to try
👍
I hope this will increase user base,with easy accessibility to all mobile users too
Fleet is stuck inside base, unable to respawn.
#help I continue to recevive this message when depositing ships. Do I need to purchase crew member in order to deposit?
Hi. I can't even creat my profile.. saying something went wrong. Transaction failed.
Anybody can explain how to fix it? I have enough solana. And i am using ledger
Omg. Do i need 4sols??
Cannot resupply ship in starbase... I have tried all the tricks mentioned in message today... except cannot undock because I can't refuel....
While fleet stuck...
are you looking at the base that you disband at?
yes
this is the most annoying error where the game files don't fully load.
just have to refresh - close browser - clear cache & cookies - refresh more - atlas prime on/off - until you can get into a game where it shows the 51 planets and the starbase selector is not empty.
Any news? This is the fourth day since my fleet got stuck with error "exit respawn". I wanna play but I can't. 🤧
Indeed there is. #📢┃minor-announcements
I have a stuck fleet
it doesn't work in my case
Hi there, could you pls add “unable to initiate crafting” to the list of troubleshooting? Resources and crew are stuck for several days now in a crafting job which never started (all commands are ineffective)
try switch the atlas fee payer
never take any direct messages
what happens when you click cancel?
hi everyone i got a problem wallet number: HCUriKZsLESg5EFkEnXeyDarJW4eo5Mf6aUmn9ne3wzF . I removed a ship from https://play.staratlas.com/fleet/ without claim atlas reward. How i can claim rewards without restake ship? (atm the ship is in a fleet on https://labs.staratlas.com/)
the moment you withdraw the fleet the atlas goes outamtik to your wallet as well as all unused resources
if you mean the withdraw of the x5 here
Switching off the Atlas fee payer doesn’t unlock the crafting job. Clicking cancel will not cancel the job, the cancel transaction fails
team is back online in a few hours
do nottake any direct messages
Ticket created 3 days ago. I know I am not the only one experiencing this.
spread the word, never take any direct messages, team will never dm you, its impersonators trying to fool you.
I wanted to see if I can open a ticket with some problems I'm running into on SAGE.
Hello, how can I solve this problem, I cannot remove this fleet from ware. I have already tried everything with several explorers, clear cache, restart, delete copies. I have had this fleet truncated for 2 days.
I have another fleet farming normally without problems
This bug is cruel... I haven't been able to participate in faction fleet and sage labs since Friday
same problem here on respawn. I got stuck yesterday and had to self destruct which got me stuck in that. waiting on my ticket now to see how to get playing again
hi all, just a dumb question, i think that in the begining i have created 2 acounts for Sabe Labs, but i have using only one. How can i delete the unused one? Thx.
self destruction? I have not tried that, there are 3 ships that I have there, I will see if I can get more information
Hey all.
Can't refill my miners with ammo. Tried all of the tips expect for closing the rent account on step. Which account exactly am I supposed to close?
I'm still stuck so not sure if self destruct will just put you in my position or not
Thanks, anything step by step if I find a solution
the "my inventory "section". i cant add food or toolkits to my fleet? this page doesnt seem to be working?
Check the ticket 🫂
You can try these options to solve the problem:
- Adding a different resource during transfer
- Enabling Atlas Prime
- Disbanding and recreating the fleet
- Undocking and docking again
- Closing rent account in step.finance
4 days with no assets
By closing rent account on step finance, might be any collateral damage to the related ships allocated to sage labs? It is a long shot form me to correlate the current cargo-related issues with this - can I have some clues?
Has this already been implemented? #🩹┃patch-notes message
I'm still frozen in SubWarp. I tried to leave now and it didn't work
The same error continues to appear: "Error processing Instruction 2: Program failed to complete"
Need some help here. I finally was able to Craft a Fimbul Airbike, pushed botton, took all the needed resources and the Airbike is not either in my inventory or my wallet. Anyone had this problem??
After the latest patch I'm unable to self-destruct:
I'm still stuck and not able to exit respawn after the update
Kindly restart your connection. Thank you.
Yes please. See if resetting your connection to starcomm helps.
Who can I talk to about an Airbike crafted in Sage Labs which does not appear in the inventory? The resources are gone.
Ok I am sorry, I didn´t claim it!!! So sorry for bothering, Airbike obviuosly found!
still no go on my end. tried clearing cookies also
It will be fixed when the problem of exit respawn, it's been 5days I can not play ..
Did not work. I'm in South America, the update needs time to propagate (like DNS)?
And you are not using VPN, yeah? The fix should reflect already but I'm not quite sure as of now.
Can we try a different browser?
ok
You have to relaunch labs so the fixes can be recognized but you already restarted your pc.
I did, Relaunched labs, my computer and went through all the regular troubleshoots. Nothing.
I try with Microsoft Edge, stil stuck... also try Atlas prime, Error processing Instruction 1. Using Sol for fees, Error processing Instruction 2
What bug/s are you encountering?
You cannot exit respawn, yeah?
SubWarp Exit
yep
Thank you. So those bugs should have been fixed. I'll recheck with the team.
Is there somewhere we can see if we are loading the latest version of labs?
I think there is no version number somewhere. But if you do a shift-reload, you can be sure to have the latest version, because a shift-reload overrides the browser cache and force-reloads all involved files.
It still does not work I restart my PC and my connection, still the problem of exit respawn with the red message
What wallet would be recommended for Star Atlas out of Phantom and Solflare?
Phantom is what most users use but both are recommended
Its not fixed
yeah
can you try a hard refresh, CTRL-F5 and see how it goes?
I tried with the hard refresh it still doesn't work
Yeah that was the first thing i tried multiple times. Nothing . . .
Me too
Reset pc, clear cache, try another browser, etc... nothing
same. even disconnected from my wallet completely and still no way to exit respawn
Already mentioned this to the team. Will wait for feedback.
I think SA team should consider airdrop for everyone who has frozen ships according to ships performance in Faction Fleet. I lost the entire weekend when the prices were good to sell and I didn't even gain the ATLAS income from Faction Fleet
Were there any bugs you experienced before but now have been fixed?
Yes a gesture would be appreciated
i can't resupply my fleet with ammo, help please
Hi guys, is there a reason to keep your fleet in score (appart from farming atlas). Will I loose the badge if I un stake it ?
You will loose the badge but it really has minimal to zero impact in the game
I've hit exit respawn about 1000 times now. I need my fix
No I actually really enjoy it. my ship is just stuck still after self destruct and I can't play lol
I was joking. I haven't played since the first day.
ah lol
do you have a ticket created? if not #ticket . This seems to be a new bug, 3rd time I have heard it since the patch.
i do not have at ticket created. that was fomr this morning, and now it is fixed for me. i am now having issue with removing inventory from starbase to my wallet
i also think the new added toolkits can be confusing. because you can put in a number and then click tranfer, but then a window pops open, and you have to enter the number again to make it work. if you dont enter the number agina then the transfer button doesnt work.. little confusing, if you dont now how it works at first
The fun never ends! Always best to go ahead and create a ticket up front, so if nothing else, the team has a recorded incident to look back on
ok...will do.....
the buttom self destruct doesn't work anymore
is there anyone else in this situation?
still doesn't work
same issue.. still i cant exit respawn
Ok ! Thanks for your answer 🙏
What happens if I close my rent account on step.finance? Do frozen NFTs return to my wallet? If they return, what happens to the fleet at SAGE?
same for me the self destruct still not work
I've already discussed this with the team, there's a strong possibility that we will not be compensated anything for our losses so don't get your hopes up.
I found a resolution by restarting internet box to renew the IP and it works after severa days and the patch of last night
Phantom has become pretty slow and just realized it seems I have a ton of pending transactions... is this normal?
it's all SLABS activity
I cannot connect the wallet to either LABS or SCORE 
now it's working! I cleared Chrome's cache a couple of times and restarted the PC
Por favor quitad ese boton de destruccion de ahi!!! Se da por error por prisas.
doesn't work on brave but work on chrome
FYI, if you close a rent account on step.finance, you will not be able to withdraw your assets from Labs, as far as I experienced. I have a ticket open for it.
I saw Wagner's response about this, I think it's a big mistake
Same error since 5 days when i wnt to restock my fleet with ammo (chrome, ledger, windows 10), Keep us updated on progress please.
Yeah sorry for omitting that step. And not only in Labs, it would also affect you in Faction claims or when you try to interact with other SA systems. To open the tokens accounts again you can go to the market and create an order or interact with the tokens you closed accounts. Again, apologies 
What are you trying to do?
Still getting "Exit Respawn" errors yesterday after patch and again today. I've deleted all cache, changed browser, flipped Prime on, flipped Prime off, etc. Anyone else still having "Exit Respawn" issues?
@calm sail The exit subwarm issue has not been resolved, unlike what was said in the patch notes, or do we need to do something besides clearing the cache, reconnecting the internet, restarting the PC, etc?
Same problem with Exit Subwarp (im using ledger)
Having an issue where I have ships at a star base (not in a fleet). When I attempt to craft an item the "reversed in simulation error occurs". I've also attempted to take those same ships and create a fleet and get the same "reversed in simulation" error. The ships and/or crew seem to be completely in accessible. Any ideas on how to access the ships and/or crew?
hi! the copper disappeared from the wallet, and the craft of copper wires, which I have in the process, disappeared from the warehouse!
resupply my fleet with ammo on starbase i get this error reversed in simulation error occurs
I didn't see it, what did it say?
hello i cannot see my ships, they are not in my wallet and also not in labs? i feel like they disapeared, i cannot play please help
I have had it since launch and haven’t played since
I've got too much to say, and none of it is good at this response. A bit buggy is a bit of an understatement!
We were shown a functioning version of the game and believed in what was promised, now we cannot earn anything until the team resolve these issues, how much longer is that going to be?
the ships ive lost a luckily not expensive, but still worrying, but im in it till the end, i still believe in this project, and lucky to be a part of the testing... hopefully the bugs get fixed and we all get our assets back and keep on testing and being a aprt of this journey
I'm not saying that I don't believe, I just don't like being misled...
I have 3 questions :
1- when is the last date of first weeks Golden Tickets(GT) raffle draw.
2- where should I keep my GT to participate in GT raffle, in CSS or Wallet.
3- what is the chance of winning in GT raffle, like for example can 1 wallet with multiple GTs can win multiple rewards OR per 1 account 1 reward with increased probability of winning .
I finally succeed to self destroy after reboot and change the IP of my internet box.
Another one bites the dust... I've asked for my stuck assets to be burned and replacements sent, awaiting to hear back from any one of the numerous chats I have going...
it works again for me with a VPN for the beug exit respawn, finally thank you
Using a VPN fixed "EXIT RESPAWN" for me too!
I already asked for this in foundation-room and they said they won't do it
If they send replacements for your NFTs, please report it here as I will request that too. I didn't do it before because Wagner said it wasn't possible
Hello. I’ve noticed a lot of the issues happening are because people are clicking too much. I’ve done it myself. If you are clicking on a process, you have to be patient and wait for the transaction to appear for approval, if you click again thinking the first click didn’t go through then the error transaction will pop up. You won’t see the original transaction because it will be hidden by your browser.
V1.0.277 same pb transaction reverted during simulation when i what de restock my fleet with ammo, I have this problem only on MRZ-5.
One month later...
Will those problems with VPN be fixed someday ?
I just discovered that SAGE Labs ships aren't available for use in the Showroom. In other words, I can't even use my assets on Showrrom
What VPN did you guys use? i am still stuck in "Exit subwarp"
My problem wasn't VPN, as I don't use it. I think my problem was switching wallets and approving a transaction (exit warp) with a different wallet address (but connected to sage with another). I've never had a problem like this, as in other w3apps approval simply fails. But I noticed that the bug started after doing this.
i am having the same issue. I am sorry this is happening to you but glad I am not alone.. I have no idea where they are. They were in ONI 4 and then now not in my wallet, docked or undocked in any sector
"EXIT RESPAWN" problem has been solved, hallelujah!!! 🎇
Yeah. I'm worried and it sucks I can't be mining for resources 😭
Exit wallet resolved for me too, finally... I can play catch up now!
No excess clicking here, I had auto-approve off so clicked once for each response in the wallet.
Good luck @sly storm & @glossy otter ... I hope your problems are solved soon too!
The problem has been resolved; the developers have fixed the bug. Thanks to them!
Can anyone elaborate ? , please
gm!
How to use the fleets staked before?
Hello, why nobody asking on my ticket? SAGE LABS
About 1 day ago I get ticket. Nobody answer me. My crew stucked in crafting Golden Tickets. I can't use my ship because crew stucked
I disbanded my fleet and now all my ships have disappeared. I only did this as I need to earn more Atlas through Faction Fleet. By the way is it just me or does Sage Labs really eat through the Atlas!
I've just lost so much Atlas that I can't use it anymore until i sell.some stuff
You can turn off ATLAS prime and pay txn fees in SOL
Ah right, might have to do that, until I run out of SOL 🤣
Because they couldn't solve the problem. I've been stuck for 6 days 
After each action I need to reload the page in the browser, can you help?
How do I get a larger radius?
Need to hit supwarp
@vapid silo I was more thinking by usering Warp ... Do I need more ships or I add 1 more fuel ship?
You would need a ship with a larger warp distance
@vapid silo Is the distance by class? Like: XX-Small, Small, M - L and so on?
SAGE Labs Stats
Stats current as of 9/20/2023. Subject to Change
*Mining Rate assumes Asteroid Richness & Resource Hardness of 1
Food consumption rates only use normal crew count
Active crew accounts for additional passengers from passenger modules
Symbol,Model,Manufacturer,Spec,Class,Cargo Capa...
Each ship has its own range
@vapid silo when it saids max warp 8.4. Is it the small 8 box`s it means?
The boxes in the movement map
@vapid siloWas it an answer or a question? 🙂
Answer
@vapid silo Ah cool thanks
Wondering if anyone can please help. I'm worried I've gotten scammed somehow, I hope it's just my lack of experience with wallets.
So the last couple of days I've been having this weird thing with Phantom when if I click on the extension, after I'm logged in, it would just show a blank, black screen. I tried clearing cache/cookies, all the satandard stuff, but it persisted. I could still play Labs so I ignored it for a few days.
Today I decided to try to remove Phantom from my chrome extensions and when i re-pinned it, it prompted me to either create a new wallet or recover one. I recovered my wallet, and it said it found activity, and this wallet is not mine.
Please tell me I did not somehow lose all my shit.
Can you login to the wallet ? Have you checked on solscan or stepfinance with your public address to see if your assets are still in there ?
Everything is still in the wallet. I had just recoverd my wallet for the first time and the wallet I'm being shown is not mine.
I just created a ticket with Phantom
Let me rephrase. I cannot log in. When I check Solscan, everything is still in the wallet.
When you recover don't you have a list of adresses ? Sometimes you need to keep scrolling to find the one you're looking for
Did you recover with seed phrase ?
It's the first time I've recovered. It just told me it found a wallet with activity and took me to it.
I've logged in to the Ledger App on my mac and I can see my wallet there.
yes
Oh you are using ledger
yes
So you need to recover with ledger first then reconnect that to Phantom
That's why
ok, thank the fucking lord. I was wondering if it's just cuz im an idiot
You're not the first one lol
You don't even really need Phantom for star atlas btw
You can connect ledger directly
The last hour has been brutal 😂
Will save you some clicks
i'll check it out
Thank you very much for your help,
I'm stuck on a mining operation, I've stopped it and validated it with the wallet but from the interface it's impossible to exit, do you have a solution? Thank you.
Did you try a hard refresh? I have to do this a lot right now
Thanks, I tried but it didn't work.
#ticket and don’t take any DMs
how to use Golden Ticket for raffle ?
There will be an article explaining it probably about a week before the first raffle I think.
First raffle is 4 weeks after launch. Like 2.5 weeks left maybe? I forget when we launched
Has anyone had this bug? I can’t craft and I can’t cancel.
@dense spear I see this when start mening and after few sec`s. it gone and all normal again
I have the same issue with the Energy Subtrate crafting
I lost all of my 15 pearce x4 after taking them out of score an trying to move them to sage labs. How can I get my ships back?
@lucid topaz @dense spear there might still be a bug and they are working on a patch but just like ironstar said sometimes if you wait or refresh it might change for some people but if not then I refer you to this ^^^^ and also keep an eye on #📢┃minor-announcements for current bugs and workarounds
PSA, If anybody was having trouble with refueling any fleet in MRZ-12, it looks like the team resolved the issue as I'm not experiencing the bug anymore. Great job engineering team!
i moved one of my fleets to a starbase of a different faction... can't dock in starbase. assuming i can't dock in another factions starbase. i don't have enough fuel to get back to my faction starbase. Can i move another fleet out there and transfer fuel between fleets?
No you have to self destruct
Hey. If you put your ships into Sage, then they will not be in your wallet
On your "Deposit or Withdraw Ships" you have to type in "Amount to Transfer" for each ship, then click "Deposit to Starbase"
All in SAGE
is anybody else still stuck with "Exit Subwarp" bug? the latest patch didnt help with my issue
yers me.
Hopw to submit a ticket?
you can do it here #ticket
found it thanks
=
Same issue with Supraconductor and golden ticket, stuck for a week now!
It’s Alison immobilizing crew members, who are stuck as well, so u also lose ability to assign them other crafting jobs
Crafting doesn't work
I’ve seen a few people still reporting this issue. Team is working on it hard, hopefully they can get it completely fixed for everyone. Keep an eye on #📢┃minor-announcements and please don’t take DMs
hi, is there a path warp map?
I am trying to get to MRZ-12 from MUD
I saw this map, but there is no pathways
Can i get there from MRZ-9 or I have to take MRZ-8 route?
Hello. Can someone explain to me the reason behind this difference in mining speed ? I am only mining with half the speed of the fleet. I believe the general resource mining rate is calculated for a resource richness of 1. Which is the richness of the iron that i am mining.
Failed tx withdrawing from score: https://solscan.io/tx/5df44HibmaHhN34PPGKyuTpKymSGqGc1AvFzq3AF1p6dVYmDueMYPhTtQuZ4JUWcHUN4KxXoaA5ejt3yYtDH8ieG
Hello everyone
Impossible for me to claim output my Golden Ticket.
No problem for Other kraft resources. Strange thing
Same problem
The supply limit has been reached, they need to mint new tickets before we can craft more. For now no more golden tickets can be crafted until they increase supply.
@dreamy jay hopefully that’s the issue. Not happy that the odds will be less though. It is a reflection of how much action LABS is receiving, which is a good thing.
@stable isle you have to make your own path, you’ll probably have to store fuel on some other stations along the way depending on how far you can warp and your total fuel supply. You could also mine hydrogen and craft it into fuel. Luckily for myself, I have an Om which has decent travel span. I’m oni and I just mined for rochinol. I used subwarp when I was sleeping to get out there. Took about 3 1/2 hours.
Someone said that Claim Stakes can be used somehow in game, is that true?
Cause if you could just place claim stakes along the path or something and refuel there, that would be lovely
Not in LABS as of yet, but you can stake them in SCORE and earn resources.
I have a medium freighter, but I staked it for 2 years, was hoping to get something for that!
So is it worth unstaking from SCORE?
Yeah up until LABS, I’ve had my Om staked, among others. I’m only using the Om, 2 lowbies 41 X4’s and 15 airbikes in LABS. Left the rest to keep staking for ATLAS.
Hopefully, this ship should be enough to get there. I get what the devs were going for, but it's weird to see that you can't refuel at space stations...
Can anyone confirm that DEV's won't give anything in SCORE, so i can now unstake my ship?
Got this ship for 3500$, now only 500$, I was really hoping to get something in return for all that hodling.
snap shot was taken last week, you good to go
i have the same issue , 4 crew members stuck in this crafts that cant be claimed , i hope they fiz it soon
There may be a limited number of tickets for each lottery, right?
No official response about this yet, but I think they would have told us beforehand if this was the case. If this is it then oh boy tickets will be increasing a lot in price before the first raffle.
hi , i'm need ticket
u are mining somehting with douhble hardness such as copper, so mining rate is /2
Hello. After playing last weekend and yesterday with the same Fleet (Named MINER-1), I can't get my MINER-1 fleet to exit mining. I have another fleet (COW-2) that mines without issue in the same location. Both were mining without issue. MINER-1 now just says "Transaction(s) reverted during simulation" when trying to approve the mining exit. The initial stop harvesting (for MINER-1) solona approval didn't give an error, the attempts thereafter, did.
Self-destruct isn't an option for MINER-1 since it is still mining. How do I get this fleet working again? Thanks.
Atlas Prime was never enabled.
Closing the browser and CTRL+F5 didn't help as well.
Do you know any solution to this problem?
SDU farming doesn't work as well🥴
hang in there, i hope it gets fixed
will there be an announcement when golden ticket supply has been restored?
will probably included in the updates #📢┃minor-announcements
Can I retract my ships from Sage?
yes via css
same way you got them in
I have the same problem. I was able to craft 1 ticket at a time.
you have two there you may be able to claim.
also try turning off atlas prime, reloading the webpage and reconnect the wallet to try interacting in solana
Hello! I've been mining various resources for a while now and everything has worked quite well. But today an error appeared. I sent a couple of ships to Opal JJ for SDU. Collected 20 SDUs. The message “WARNING: SCANNING REQUIRES 4 TOOLKITS!” appears. I returned the fleet to the station and refueled the TOOLKITS, after which I sent the ships to the same place where they were collected. The message did not disappear! I returned the fleet to the station, refilled the TOOLKITS and added Fuel, and then sent the fleet to the SDU mining site. When I tried to start mining, the message “WARNING: SCANNING REQUIRES 4 TOOLKITS!” appeared again. But when I tried to return the fleet to the station, I discovered that there was not enough fuel!! I wanted to liquidate the fleet, but the liquidation button also doesn’t work!! Has anyone had something similar? How can I fix this?
This bug is terrible, those of us who are with it lose a lot of money
thanks @sacred thorn
I haven’t heard anyone with this. #ticket and don’t take any DMs
I have a bug here, the fleet is following a strange trajectory to reach its destination starbase. Can you inform the developers. Tks
per last update from the team, the exit subwarp bug is still being worked on. unfortunately it doesn't have a workaround at the moment.
Ok tried on another computer, with phantom or solflare, the same problem my fleet is blocked
this is for existing sub-warp, right?
Yes exactly !
Does anyone know how to use this Golden ticket?
Try CTRL + F5 on this page, try other wallet and explorer like Edge + Solflare
that comes later https://support.staratlas.com/sage-labs#golden-ticket
SAGE Labs |
Any ideas why most of the times in the Labs Dashboard the "Crafting Processes" is empty but I know that the crafting is happening?
No idea why but it’s frustrating when you forget where you have your people at or how long until it’s finished. If you don’t disconnect it’ll usually still show but as soon as you disconnect and come back it’ll be gone. At least when it’s completed. Hoping the team makes this part better later down the road
This bug is cruel... same problem where since 22 set.
hi team, follow up on Ticket ID: 65191657edd53699dabaae99
I tried out Sage, but decided to return my fleet to Faction Fleet. I disbanded my fleet in Sage, and transferred my fleet to my wallet... but now my fleet is nowhere to be found. Not in my wallet and nowhere that I can find in Sage
Guys, my fleet is back. Did they make an update that solved my problem. Tnks to the dev team ✌️
Hello, I followed someone's advice and installed the solflare wallet, loaded the seed phrase and the problem ended, it seems that it is something with phantom
It works again using phantom ! This morning I did a test with solflare but the same Error 2...
any solution?
I can't open a ticket <@&809877248572260394>, I have already have a ticket but this problem solved and it s closed. I have same problem with golden ticket
same here
Same for me as well.
What are you trying to craft?
golden ticket
Can you try moving one component to the station you're crafting GTs and see how it goes?
still same... I moved "Energy Substrate" to the station and still 3 options, start / cancel / witdraw
ok, i disbanded my fleets and now it shows less crew than i would need to form new fleets. is that a bug?
Kindly #ticket for this so the team can further check
Does it continue to fail when canceling?
yes it s continue to fail when canceling
I'll make sure to bring this up again to the team
Permanent error - we are star atlas
pls guys, fix crafting, I want to craft maxhog 😦
Refresh of Browser solves this issue -> I moved all of my large ship fleets to a non-CSS space station (UST3) and wanted to reform them into one large mining fleet... now when I want to unite them it says there are no crew - all my crew were magically transported to the CSS... so now my expensive ships are stuck there with no way home... How do I get them filled with crew and use them again?
- Keep crew at CSS where ships were disbanded. (Or make crew available everywhere - if it is a quicker fix?)
Team is sleeping.
No one even knows what side you’re on
Mava
BOT
— Today at 5:08 PM
@MechMan All your ships are safe. Only this is the problem of the show
Staratlas(forever) | Star Atlas Mod
@MechMan please clear your browser history once and test or Maybe a hard refresh (ctrl+F5) might help. If it is not solved, let me know
Staratlas(forever) | Star Atlas Mod
@MechMan And please check your other bases
Staratlas(forever) | Star Atlas Mod
I feel so "blonde" now... no offence to blonde people out there... refreshing the browser let me reform my fleet at another non-CSS star-base... so there was no crisis bug... sorry guys... I'm sure the team is already overworked...
PROBLEM SOLVED: I just needed to refresh the browser
Guys, SDU farming doesn't work a whole day on the Exodus wallet
I dismantled my fleets and some ships disappeared, how do I solve this bug?
Did you try to refresh page?
Try refreshing browser... sometimes it gets stuck in old memory (refresh cache) ... so that it doesn't realize crew have been freed... had same problem today... didn't know it was such an easy fix...
Hey! Thanks for the report
@silver fox
Hi @acoustic marten let me check your old ticket.
I will have to close the sub-channel in the create a ticket section you've created.
S
Cargo hold is 17340 but only fits a 3468 enrergy substrates is there a size chart for crafted items? Thought is was 1 to 1 and now have crap loads of sh@t to hull?
Energy Substrate (#17) counts as 5
Wow, wish I would have known. going to take a week and tons of fuel to move everything to CSS. Not buying a big ship so stuck!
oh and TY for the reply!!!!!
you are most welcome 🙂
ty it worked. I can open a new ticket tnx
Thanx
are the ATLAS fees for the marketplace and for crafting explained somewhere? they seem very high (40 ATLAS for buying resources; 40 ATLAS to import from wallet, 130 ATLAS to craft...)
I don’t have a full answer but a lot of the times for new things to your wallet it’ll open a rent account so the first transactions for things will seem higher but you’ll get rent back if you close rent account on step finance (don’t take DMs). Also a side note atlas prime will be 15% more than using sol (so the team doesn’t get wrecked)
Also don’t close the rent accounts if you’ll be using those items again anytime soon (if you sell all of said item)
That does not explain the high crafting gas fees...they also seem to be the same independent from how much i craft
I’m going to guess you are talking about the solana rent account fees but maybe someone else knows what you mean fully. For example if you are crafting steel for the first time it’ll open a solana rent account for steel. If you do magnet for first time same thing. I’m guessing it’s that but I’ll see if someone else comes and has a different answer
yes,thats what i am referring to. but i think that the ca. 100 ATLAS fee is charged every time I craft. not only once...
For the same item?
yes
There is a crafting fee but I don’t know exact details. Let me see if I can find an article or something
Don’t take DMs please. Just gotta stress this, a lot of assholes watching
e.g. when I craft copper to copper wire the fee is always 0,0056 SOL (ca. 80 ATLAS). Independent from if I did this berfore already and also independent from the amount of items i craft
That seems high for a normal solana transaction. I’ll look around and get back to you if I can find an answer somewhere or maybe someone else comes with a better answer
that would be great, thanks!
if the fee would actually be that high, there qould be massive economies of scale in crafting...
The two Aephia articles I read didn’t mention the exact costs but said it should be minimal which for me it has been except when it opens a new rent account. One last follow up question, are you exporting the items to your wallet after crafting?
no i keep them in css
Hmm ok idk then. I was thinking maybe if you were exporting after one process finished before starting the next then it could be just opening and closing the rent over and over for labs. I don’t know though, maybe someone else might know
Getting this everytime I try to stake my IMP ships in Faction Claims, after withdrawing them from SAGE Labs.
Confirming transaction on ledger but they won't stake.
Anyone ever had a similar issue?
Just tried it again and it went through...
Guess time was the answer.
a Hello, I had a similar problem when trying to move the fleed from CSS to a planet. The MSG was something as: reversed transaction. Now I can't login at https://labs.staratlas.com/ because I get a white screen.
Hey Winston can you please #ticket 
It's resolved
Hey guys. May I have BD?
BD?
I wanna send partnership offer
Business Development team
Hey, do we have a solution for fleets stuck in mining? I hit "Harvest resources and stop mining". It transferred the mined resources to cargo but it's stuck in mining. When I click stop mining again, I get the red wallet message "Transaction reverted during simulation". Hard reload and clearing cash didn't help. Thanks.
Hi @cosmic dust , did you solve the miner being stuck in mining and if so, how?
Eventually it started working again. After like the third or fourth Browser cache clear via CTRL and F5 (across a day or less of attempts).
Where I see the exp i have in Never alone
I had a problem with marketplace today, tried to open a ticket but it says I already have an open ticket which I do but thats for another matter. Can we only have one ticket open at once?
hey fam. i think, yeah for now it is. but what is your marketplace issue?
Went weird after i placed an order, screen flickering and none of my orders from today show up in my order history.
I thought my ship had gone missing but have since worked out i must have sold it in atlas instead of usdc !!!
But it still doesnt show in MY ORDER HISTORY
yeah, I believe starcomm had issues a while back but should be ok now. I did place some orders and went through.
can you try doing a hard refresh or restarting your connection?
Done that many times, tried again now and ok, all my days orders show except the ship that went weird.
I can see it sold in stepfinance
I see. and you were credited the right amount, yeah?
Well....
I thought i was selling it in USDC, i was credited that amount but in ATLAS.
Highly possible i forgot to swap it to USDC which is just killing me!
But can't confirm it in my order history tab
En ONI 3 no me deja craftear
#👽┃general message should be fixed soon
hello huys, i got a friend who bought his ships in game launch but he didnt claim the ships for the website is there a way to find then
are you referring to the SAGE Labs game?
Hello, why does the START SCAN button for some people take 60s to come back active and mine takes 150s?
Different ships have different scan cool downs
Hi there. Got a small problem here: I crafted a VZUS Solos, added it to a fleet, was able to undock but now for some reason it doesn´t scan, move or even self destruct. "There was something wrong in the transaction" keeps coming, anyone had this issue?
not sure about this one probably best to #ticket and do not take any direct messages
Oks, will do
Is Sage Labs down? The site loads, but will not connect to Phantom wallet. Activity indicator spins for a while and then the "Connect a Wallet" modal resets. Main Star Atlas site was not able to load inventory either this morning.
NVM... It's working now.
no im referin for star atlas launch i think 2 years ago
this is my friends case... my problem here is because my ships dont go to starbase do you know how solve this
Hey, I remember someone already mentioned that sometimes a fleet receives less SDUs than corresponds to its number of crew, e.g. 6 or 8 instead of 10, as has happened to me, too. Is it a bug or a feature?
it seems like people hitting the cap, max would be 10
but if all found for the timeframe you maybe get less
Hi if somebody have problem with his markets orders switch usd to atlas during freeze market( and reconnect after validate transaction) please contact me , the OM sell yesterday at 671 atlas for example
market seems a bit slow atm
but yes after a refresh you in atlas i think
screen i see was in usdc i see the others ordrers in usdc
not sure keep an eye on it if you can replicate it for an longer period #ticket so the team can look into it
never take dm
ticket in progress i see an other orders with same problems yesterday in market search for others
thx for the report
Whan i make my orders in usdc i survey if the bot low his oprice so im sure i was in usdc price im really don't understand what happen, i have more than 50 active orders i never inverse page usdc and atlas
i could tag @prime dragon maybe he has an idea whats going on
thanks
Why am I discovering only 4 SDUs at a time with this fleet?
Anyone had this issue?
Have tried it all and nothing fixes my issue unless i missed something a community member tried having the same problem. Thx frens
Do you have enough cargo?
One question please, has Star Atlas halved the output of SDU components or is it planning to do so?
Also I don't see the fondation room channel, can you please add me, thanks 🙏
fr access you get via boosting the discord, nothing has changed just more people competing for sdu
Thank you, very kind as always, have a nice day
Can you #ticket so we can take a closer look? Don't take any DMs. Scammers are watching.
I've used another PC, another browser and nothing, I've linked cache and nothing, I wonder if someone from support can help, I've opened a ticket, but I haven't had an answer for more than 15hs and no reply.
My 15 Fimbul Airbike ships are not appearing in my STARBASE HANGAR or STABASE CONTROLS, this happened after this message appeared when I was refueling the ships (You must be at the Central Space Station to import cargo from your wallet.) After I refreshed the page, my ships disappeared, what should I do to get them back?
You might be looking for your ships at the wrong sector. Maybe the fleet is disbanded outside the css. You could try looking for them at the other starbases (try forming a fleet and seeing if they are there).
@prime dragon I've already looked
ticket made yesterday
Hello. I'm having a problem with not being able to move one of my fleets back to my base or even to another spot.
I've already created a ticket with more details of my problem 🙂
#ticket do not take any direct messages scammers watching
🙄
@royal urchin
there was also this other one, but unfortunately I ignored the invitation and couldn't get his username 
thats one of these i cant ban
they not on the server
report his message to discord
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i found only 1 sdu with one of my Opaljetjet, but cost to me 2 toolkit. Maybe is a bug?
fleet of 10 ships. dropped only 3 sdu's. There is enough space in the cargo, more than 1000 toolkits
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Hey @maiden ocean
What do I do in this case?
My mining fleet is in an undiscovered sector?
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Can you try finishing your mining ops and see how it would display. I believe it does that when mining.
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My fleet is stack. 😦 Cant disband or undock fleet. Cant remove resources or add resources to the fleet. Any ideas?
I did respond to your previous post. thanks
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Anyone having difficulties withdrawing resources to wallet? Been trying to export Copper for a while now and it never goes through.
same problem with my steel since 2 days
see if the workaround here helps? #📢┃minor-announcements message
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I can't dock and can't go anywhere else with the ship
Could you take a look at my ticket please? It's been 3 hours since I opened it and no response, I need urgent help @storm ferry
HELLO
Attention, everyone! 
Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!
Please do not take any DMs offering help. Plenty of scammers watching. I know you need help, but be patient. Ticket is the best way.
please check my ticket
4 hours
I can't wait any longer, what does it cost to open my ticket?
I am a community moderator. I don't do tickets. However, lots of tickets have been submitted. Waiting 4 hours for a response is not abnormal. Please be patient, your ticket will be responded to.
Well dude, then make some kind of effort there, notify those who keep an eye on the tickets, waiting 4 hours to get a response on the ticket is never normal
It's literally a click, come in and see, isn't there anyone working?
Its very normal. When you deal with hundreds or thousands of tickets a day, its very normal.
And never once in my life has complaining about it helped. Please, be patient, your ticket will be answered as soon as the team can respond.
please contact @silver fox and make ticket and explain you're problem i have same issue
I piggy backed to an existing ticket as we can't open more than one ticket now.
If @silver fox can help would apprciate it.
im in discussion with him i sold my mamba ex 650 usd blockchain validate in atlas don't understand!!!if you can find the guy who have the same problem with his om sold 675 atlas it was perfect for prove the bug freeze or over
I've just reported both of your cases to the team
(Enigma & Paleta)
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I'm having trouble exporting diamonds into my solflare wallet. Is there a fix for this?
do you have other minerals you can try to transfer?
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Thankyou
Wow, haven't heard of another
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hey, Im trying to export from CSS to wallet, any way to solve this?
Attention, everyone! 
Please be cautious and do not reply to direct messages (DMs) from unknown or suspicious users. The Star Atlas Team and Mods will NEVER DM YOU FIRST. If you receive any unsolicited messages or suspicious requests, report them immediately. Your safety and security are our top priority. Stay vigilant and protect yourselves from potential scams. Thank you and fly safe!
can a human please look into my ticket? The Mava bot isn't very helpful.
hello, My CSS is actually MUD but in my profile, my faction is USTUR ? Anyone know how to harmonize it ?
You guys are really funny
Yo, so I have fixed this before. Send 1 or more of the item you are trying to export from labs (buy on market, or from another wallet) to the wallet you are trying to export the component to. This should allow you to export after.
I have also been told you can make a super lowball order on the marketplace and that should fix this, however, I have not tested that theory.
And on discord you are ONI. Full trifecta!
Jesus, What I have done ?
wow you are a real user xD this channel is full of scammers
I'll try it, thanks in advance
lol I don't think you have done anything. Did you craft the CSS or did you scan it in EV or how did you obtain it? There are three different css, one for each faction. Sounds like you have a mud one.
Always report the scams! Team does a good job of getting rid of the trash, but its hard to keep up.
Hey, if you are not fixed up yet, read what I just posted above. Putting some diamonds in the wallet you are trying to export should fix the issue.
Purchase from the market, or send from another wallet, and that should allow you to export from labs to your labs wallet.
I didn't craft the CSS as far as I remember ? What do you mean by scanning it in EV ?
☝️
How did you obtain the CSS?
Patience my friend. Spamming chat every 15 minutes asking for help on a problem you already reported is not the way. The team works hard getting to everyones ticket, but when you are dealing with 100s or potentially thousands of tickets a day, it takes time. Please be patient.
erm, I wrote exactly 3 messages in the last 20 hours. I don't think this is spamming, but ok.
I tried the super lowball order and it worked xDDD
thanks @zinc pewter
sorry i was here 20 minutes and saw 2.
glad to help.
Either way, patience is required. Team can't talk to everyone at the same time.
no problem. There was a scammer here before and I just wanted to be sure my message is read by someone from the "real" team 🙂
All good, totally understand. When something is broken, it sucks. What is your problem? Maybe I can assist?
Thanks. I had a very "delicate" question that probably can only be answered by the core team. And I didn't want to write it in a public channel.
If you have access to the tickets, the ticket is 65248b21b12afc2ede676fed
no worries, is someone currently assigned to the ticket do you know?
How can I find out?
The Mava bot tried to tag Darwiin, but it had a typo.
So I tried to tag Darwiin and Santi by myself. But they are hard to reach it seems 🙂
You may not be able to see honestly. No worries. And I cannot see it either. So best you can do is wait. I know that answer is not fun, but patience is a virtue my friend.
as long as my ticket won't get forgotten, all is good. I can wait. 👍
did you get this figured out? Normally a refresh will fix it. But sometimes you don't have enough currency for the transaction fees. So make sure that is not hte case, and refresh or clear your cache.
When I first created my account i think
The only time you would have been granted one would have been Escape velocity, if you didnt play that, then you had to either craft it, or purchase it. At least to my knowledge they were never airdropped. Once you actually pick your faction, I am sure you can find a trader to swap CSS with.
I started to play 5 days ago, and I can't see a transaction for buying a CSS. And I didn't craft one either. So I don't understand
very interesting.
I have no idea then, to be honest.
maybe I should open a ticket just to let the team knows this problem ?
💯
Thank you for your help.
Hello, I been trying to claim my fuel and keep getting this error. I've refreshed and cleared history.
I rebooted and it worked.
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Awesome to hear. Sometimes resetting the connection solves some of these issues.
This is wrong for real
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are you using dual screen?
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Hello, is there an issue with the marketplace today? Order book is empty for all components
Starcomms down again?
Hard refresh until it works
Yes
Any idea when it'll be back up?
It’s usually quick. Give it a few moments but no word yet
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hello, since day 3 of sage labs, my ships have been missing and i cant play, i dont know what to do, my ships are not in my wallet or in sage labs,
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What is your wallet address?
#ticket and don’t take DMs
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Hrmmm... anyone else have their fleets disappear all of a sudden? And cannot access any sectors?
Hm...sage lab on mobile doesn't connect to the solflare app? Cos I keep getting a pop up that links to either the web wallet or the google playstore.
you could try kiwibrowser
if you on android
should be temporary
hard refresh
ctrl+f5
if it doesnt work #ticket do not take any direct messages
hello, i just resolved the strangest bug, made a ticket on it and closed it with the screenshots etc, check it out, It might be handy to put on the faq --- Ticket ID: 6526ecf35673fafcbad104e5
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hey my fleet has dissapeared? anyone knows anything?
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did you try a hard refresh?
I seem to have a fleet on SAGE stuck in mining. This kind of thing hasn't happened for a long time. Nothing I do seems to get it unstuck. Any suggestions?
Same have been trying everything for the last 10 min
there's an on-going patch update
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Attention, everyone! 
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First fleet works!
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Second fleet does not worl
work
comng out with simulation error on transaction
Whether it be trying to dock or mining it still fails!
I have the fleet on css
anyone experiencing the same?
feel free to do the #ticket so a team member can check
do not take direct messages
Hi, I cannot see any order in the marketplace since a few hours ago. Anyone experiencing the same issue?
try another browser i had this yesterday with chrome
I think the same problem was mentioned above, but; No matter what I did, it didn't fix it either. The fleet coming from the dock does not undock, the fuel shows empty even though it is loaded.
-sage refresh
-sage ctrl f5
-pc restart
-pc browser cache cleaning
HELP PLEASE 🙏
the market is not working
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can you please #ticket
team is aware and working on a fix as we speak 
Team is already looking into this
is there a known issue with solflare wallets by crew not registering in the starbase even though they are deposited in the CSS? I have tried 2 different solflare addresses and im encountering the same issue with both. I've tried refreshing, clearing cache, exporting and importing back in. nothing seems to fix the issue
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Has anyone lost thier crew after crafting? Mine keeps saying they are crafting but they are no where to be found. I tried all the regular workarounds.
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Can you kindly #ticket regarding this?
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Done
Thank you.
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me too!!! I already spent a lot of ATLAS to try 5 or 6 times to solve the problem!!!
are you also unable to claim crafted items?
Can't stop mining resources. What to do?
I am haveing the same problem!
I'm also having the same issue 😦
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spending ATLAS for nothing...
noone will can refund us for that ATLAS Spent I suppose...
because PHANTOM is continuing to get ATLAS for every attempt...
Sage Labs works again. Thank you!
Everything worked for me
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This is request.. in using sage with mobile phone and using the phantom wallet browser that does not rotate screen to landscape view, can you make the crafting section scroll left and/or right like the other game screens. When I am trying to craft, I am unable to set the amount to craft or see the amount of material I have mined.
Attention, everyone! 
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Try #1151617125631393992 and be wary of links and DMs
i cant stop mining.. tried several times..
I restart the game and that seems to fix that issue.
tried, not working :/
The other fix I have found is to clear your browser cache
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Yeah a game or connection restart does help solve it.
Im unable to disband or undock my fleet. It also appears my cargo is bugged I have 40k in cargo yet only shows 600. Ive restarted, refreshed, cleared site data, switched wallets.
Attention, everyone! 
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Attention, everyone! 
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So...been trying for the past few days to connect sage labs on my android mobile. Sage lab keeps saying it detects solflare on my mobile device, but every time I try connecting, it'll direct me to the solflare website instead of opening up the app itself. Have already tried on several different browsers ( brave, chrome, firefox, kiwibrowser, opera gx) and they all do this. Have also tried installing phantom (android device btw) and sage lab is also directing to the phantom.app website instead of opening up the phantom app. Anyone has any idea how to resolve this?
What kindly dm? If you're a mod or admin, you'll likely either give a solution or tell me to open a ticket instead of dming
Did you #ticket and ignored the DM?
Havrn't create the ticket yet. Will do it. And yup, ignored and didn't try dming.
Good. Yeah try the ticket. The mobile stuff is tricky and most of us aren’t using mobile so you’ll probably get a quicker answer with the ticket
Ok, will open one immediately. 👍
what was his name?
I'm don't remember. The person deleted the message immediately after I asked about the dm, before I could do a screen capture.
i keep an eye on it thx
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is there a way to transfer my sage labs character to solflare? Phantom wallet is extremely frustrating. Autoconfirm doesn't always auto confirm. I suspect phantom wallet is extreamly slow compared to solflare.
It is extremely slow
You can make a solflare wallet and send the assets to the new wallet or you can enter your seed into solflare and it’ll appear
Don’t take DMs
Don’t click on random links people share here either please
thanks @cobalt lintel
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I have a couple small fleets who's scan button does not appear and the cargo shows as 0 toolkits even though they have full toolkits in the cargo. I have tried
disbanding and creating a new fleet
refreshing the web page
usually the cargo will show up as full after a web page refresh, but a couple fleets would still show up with 0 cargo
anything else I can try?
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Kindly try restarting your machine or ip connection.
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Hi! I have an x-small ship in Star Atlas called Opal Jetjet. Can I use it in SageLabs for farming resources? When I try to deposit it to Starbase I have a sign "You do not have any ships in your wallet or Starbase." Why I cant use it?
Yes you can use it and you need to make sure you are using the same wallet address where you have your ship in SAGE Labs. Also, make sure you are in a central space station (CSS). You can only transfer assets in and out of your wallet, and vice-versa, from CSS bases.
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thanks, I figured out the problem. One more question. Accidentally I made I've made 4 accounts in SageLabs from one Fantom Wallet. How can I delete 3 of them?
its not possible at the moment, team is working on a fix for that, just dont create anymore for now, sometimes the site loads slow thats when you can create new accounts, just wait till its fully loaded
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I'm trying to claim a craft of fuel and I keep getting an error indicating that there are "Not enough tokens". I have almost 1 sol in the wallet and over 1k Atlas. Could this be an error with the Labs fuel supply wallet?
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Yep! that error!
you have same error like me?
Yep.. I'm getting the same one.
oh thx for information ...looks like as global problem now
@prime dragon do you know about this global problem?
now is working
did you do something?
Does anyone have a showroom key that they won't use that they could give me? I would like to test the game, but my access key will only be released in 6 days 🥺
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see if this works: TTF38-4EXCC-WPNXA-VSVNK
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Refull and undocking aren't working for me, the same for you ?
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Ok now
what error are you getting?
It's ok now, I had no error, just no refresh after refueling and undocking in the fleet management
awesome to hear fam. thanks for the revert
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I want a return ticket. My account is at risk. help please.
n0aX#0 ticket no
@hoary tree whats wrong
they emptied my budget
Did you click on a random link or did someone DM you?
Routine use for atlas only. I don't do anything else.
What happened though? How did you lose your funds?
Don’t take any DMs by the way. No one will ever DM you
All assets were emptied? Kindly #ticket so the team can further check
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Thank you very much my friend, I will test it here🥰
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Thank you so much, I can download it🥰 🫶
Awesome to hear. Enjoy!
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Hello is it normal that my sol is slowly getting by your website
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apologies but what do you mean your SOL is getting by the website?
Every 1 try ko access the website of yours my sol is slowly getting reduce
what website are you trying to access?
Star atlas
I crafted pearce x4 ship..but i can't claim. I stuck in workshop whit my all ships. Can help anyone?
I wait 4 hours but nothing
#ticket do not take any direct messages
problem solved..but thx. 🙂
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I can't open a ticket @maiden ocean help please
it says no access
try now
Yes, I think all rooms have arrived.
I wrote via DM, but would you like me to open a ticket?
dm is a scam
please dont fall for it
cmon
you have to be careful
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report this guy to discord
man i hope you dont fall for it
like answer please
We talk to you via DM but
its a scam man thats not me
dont do that
The Star Atlas Team and Mods will NEVER DM YOU FIRSTThe Star Atlas Team and Mods will NEVER DM YOU FIRSTThe Star Atlas Team and Mods will NEVER DM YOU FIRSTThe Star Atlas Team and Mods will NEVER DM YOU FIRSTThe Star Atlas Team and Mods will NEVER DM YOU FIRST
@hoary tree do you understand that direct message is a doppelganger which wants to fool you
@hoary tree
@hoary tree
@hoary tree
thank god i was worried about you
that website will take everything in your wallet
Thank you very much. I noticed this.
I am open a ticket. @maiden ocean
teammember will come there soon, thx for the patience
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Reason: Posted a link
Reason: Too many infractions
Reason: Posted a link
Reason: Too many infractions
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How can I delete one of my characters in sage labs? I created two by accident.
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currenty, there is no option to delete created chracters in SAGE but the team is aware of this and is looking into it. we just don't have a definitive date on the actual feature implementation
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Hello sir can you help me?
How can I gelp?
Filipino ka
Can’t help you with that, it’s where you were born. Best thing to do is to just embrace it
Just asking him because much easier to ask a same country I'm embrace my nationality
He asked how he can help and you didn’t say what you needed help with
yes, I am. you should also select Filipino in the #🌎┃languages channel if you haven't done so already so you can see our local channel here. thanks
I select it but no thread for a Filipino language
i tagged you in the Filipino channel
Sorry it's I don't see it
this one?
Thanks
no, thank you fam.
Thank you
I forgot I’m still in the chat
Sorry for the sarcasm. I have family that live there so I was just teasing a little. Enjoy the community and good luck
hahaha .. nah, no need to say sorry.
It's ok
In my country we are understandable
I know that’s why I took the risk 😂
I'd say most (?) . definitely not all lols
hello, how comes we cannot buy consumables on marketplace?
I was able to buy an ammo. what error are you getting and in what resource?
well, it's telling me there's no sellers, neither buyers
try a hard refresh, CTRL+F5
For the last few days, especially yesterday, today, sage labs is lagging and the pages on the marketplace are not loading.
Can you fix it?
try restarting your machine or your connection
it's working for me
i tested on two computers with two browser - the game not working
I can't sell resources and nobody can buy them
this problem is last two days
the problem is definitely not on my end - finally start solving it!
read the general chat there are a lot of posts about the malfunction
currently the biggest problem is not loading pages on the marketplace- sage labs has problems too but it works now
currently the biggest problem is not loading pages on the marketplace- sage labs has problems too but it works now
are you using VPN?
I am trying to troubleshoot because it is working fine for me.
also please try answering my questions
have you restarted your machine? are you using a VPN?
i tested on two computers with two browsers
what is "it is working for me" ? show me print screen
the last 24 hours marketplace has a big problem
PLEASE start solving this omfg
try restarting your machine or do a hard refresh
i did 1000x
kindly #ticket so the team can further check
I'll also have it mentioned to the rest of the team
opera nad firefox same problem
last two days
before was OK
one page loads with thousands of refreshes
thanks for the info. i had this shared with the rest of thhe team
the interesting thing is that tens of hours have to pass before someone starts solving something
it's 2023, can you do some sophisticated check on it that will immediately recognize the problem?
team is based in the US and us mods don't really have an access to the infrastructure. but I already had it relayed to the team
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I'm having the same problem. Marketplace does not load orders. I tried it on a different computers and Android Phantom browser. I have refreshed the page x100 times and I have only managed to load the market for one item, the rest are empty.
yes this problem has been going on for more than 10 hours now and no one is solving it
It's unbelievable to me that the guys don't have an automatic check for that
And this is on Android Phantom browser
Don't worry, they're probably working on it. Sometimes things are more complicated than they seem. I have opened a ticket for them in case no one has done so until now.
no one solves it, they don't even know that they have the problem, when the problem started, I posted it on the main chat several times, but no one responded. How do you want to solve other minor problems when the main thing MARKETPLACE does not work
have you also tried doing a hard refresh or connection restart>/
when did it last work for you?
12 hours ago was working ok, but i didn't try again until 2 hours ago and it didnt works since then
im in Europe too
yeye interesting problem
any chance you are using a vpn?
australia is OK, europe is bad
nop. Im conected from Spain. No vpn
but do you have an available VPN?
not installed, but I can try to find some
nah it's ok. I just wanted to check something
how many servers you have for marketplace? and how it works?
were in EU are you based fam?
let me connect through vpn
trying to connect via Spain VPN
Yeah, EU server is down. Try to use a US VPN server if possible.
The EU market server had a lot of hiccups recently.
yeah I was able to replicate using Spain VPN:
Ok, thanks everyone for the information. Time to find a VPN while the team fixes it.
At least this time it is clear that the server has a problem. Some weeks ago I got only old market listings and this was even worse, because I created offers with a wrong price 😁
Wow, I just got a free VPN and connected from USA the marketplace works much faster than when it works "well" in Europe. I think they have a serious problem with connecting from outside the USA.
Free VPN is a security issue
I had a promotion code with some GB free of a not free VPN, I hope the team fix the connection problem before I use all GB 😅
already reported it to the team.
and what was the reaction from the team? 😉
Business as usual
waiting for their response actually since they are based in the US
rather, ask them how to prevent this problem and monitor it automatically
2-5 am there
A lot of us have been shitting on starcomm for a very long time. Nothing changes
so that's sad
It is.
Some things get better here and there but overall it’s a mess
And I don’t think anyone has every explained why
But it’s been frustrating for many of us for a long time now
thanks!
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The market place seems ok now
same Marketplace problem here in Canada
we aware, thx for the patience, team is on it
do not take any direct messages
scammers watching
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Who do I speak when one of my fleets is stuck? I've done a quick search and it appears that there's a channel: #no-access. But ironically enough, I ain't have access to it 🤷♂️
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How is it stuck? Also if you need help you can #ticket and don’t take any DMs
Stuck as can't undock, disband, or remove cargo. Tried everything from changing browser, wallets, enable/disable transactions with ATLAS... got through the whole checklist.
But again... ironically enough, when I try to go to No Access... I ain't have access
"This link is to a server or channel you don't have access to"
So I guess that my roles don't enable me to access it.
Nevertheless, thanks for the reply... I just wish I could access it 🙂
I have the same issue. One fleet is unable to do anything. I have created a ticket and tried everything you described as well.
Try the ticket but also starcomm (servers) have been having a rough day today and the team has been working on it
Well, I will wait a bit more, maybe the issue will resolve itself, it happened before.
Just out of curiosity, how do you create a ticket? sage labs doesn't appear to have a link to it.
Sorry for the late response
And don’t take DMs
Ah no worries - but I tried it, it gives me a pop up warning dialog stating that I ain't have access to it
"You don't have access to this link"
Probably related to roles
I'll wait for tomorrow. It might fix itself
Strange. Yeah idk I’ve never ran into someone who had that with the tickets.
Yeah maybe tomorrow it’ll be better. It’s been rough all day but they’ve been working on it all day
It is fine... I'll just wait. Thanks for the help! 🤝
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Harvest resources and stop mining. It gives an error, what should I do?
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same\
Hydrogen distro account is empty. Team is aware and we are waiting on the responsible person to fill it
Hydrogen distro account is empty. Team is aware and we are waiting on the responsible person to fill it
like seriously there is ONE responsible person to fill it? what if they get covid or something? 
They we all die 😂
I’m not sure if it’s exactly one or not but whatever the process is they are in the Americas I think and was or is sleeping
hard to go by without hydrogen😂
👍
They checked it yesterday and apparently we mined over a billion hydrogen in less than a day. I don’t know why they don’t add way more but nonetheless we are stuck at this point
i feel for the guy though sometimes i forget to claim the hydrogen and can't make polymer
maybe we should donate some hydrogen to that wallet 😄
but anyway feel free to delete my off topics
That would be kinda funny 😂
you should unironically find a whale that can replenish the wallet and compensate them once your guy wakes up
I think they are on the struggle bus too 😂
Hi, sorry for the trouble, I can't get the fleet out of maining anymore, it keeps saying that the tokens are insufficient, but it's not true, I've tried cleaning the history and restarting the computer, but nothing seems to work, I've tried changing the fee payment, but nothing, can you tell me what can I do?
lol just read the chat bro
Hydrogen distro account is empty. Team is aware and we are waiting on the responsible person to fill it
Haloo mate
Just need to wait and I’m not sure how long it’ll take
Ahh thank you for responding to me
Hey there, pleasure to meet you! I'm from Creo Engine, and I'm really stoked about this project. Who's the go-to person I should chat with?
Thanks
Any one in #👽┃general chat or are you looking for collab or something?
Collab sir
The mods would just point you to this. Good luck 👍
Ohh okay thanks mate
wtf?
after two hours nothing had changed
Not yet no
When it comes I’ll try to go to all the channels and ping y’all
If they don’t do announcements
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add hydrogen omfg the whole game is paralyzed
again, no one solves it for several hours
Should be soon
It’s back
It’s back
It’s back
It’s back
It’s back
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who got the fleet stuck in station problem and got resolved?
mine has been stuck over 6 hours, can't undock, can't move, can't transfer
ticket created and been waiting
Should be working now if you got stuck mining hydrogen
How to unblock stuck fleets on CSS?
The others work, but two are simply stuck and nothing can be done with them
?
How are they stuck? What are they doing or what exactly is the issue?
they are in the undocked fleet and nothing can be done with them.
Try ctrl + F5. Check to make sure they have fuel. If it’s an issue still #ticket
Did you try a hard refresh and checking again?
When I ran that many fleets it was slow as hell to update
Hmm. When I had that happen usually whatever I was doing went through but it just didn’t update on the front end. If it’s an issue after the ctrl + F5 then I suggest trying the ticket
I created a ticket. I guess there is nothing else I can do
Yeah that’s frustrating. I ran 65 scanning fleets before… I understand the pain 😂
Hope it gets fixed for you soon
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So, what happened to all the ships in crafting workshop?
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they will have to remain docked since the crew are working on crafting
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I am having the same issue and created a ticket, so I just wait now for response
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No one let me know, but it was resolved within a few hours. So it's hard to say if support did something about it or if it was resolved automatically.
anyone with fleet stuck on mining?
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My fleet is stuck in warp
Mine got suck on mining Iron right about now... 45 min ago it was still ok... hope there isn't an Iron shortage this time...
Is it happening to someone that they won't let out of subwarp?
I've tried several times to get out of sub warp, but it won't let me, it just charges for the transaction that yes xD
Seems I have stopped mining... and all is well again... can dock... and continue... maybe just slow response?
It won't let me do anything since I can't get out of subwarp.
some have solution for this....
mine just startiing working back after 20 minutes i dont know why
normally clean cache solves that
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Resolved - All Working again 🙂 -> Waiting again for mining to end... what is going on... is the system slow?
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probably. any errors atm?
lag