❓❗〕community-help

[tacit palm]

yes it will,let me know if it doesnt(it will) and we can fix it then

[patent oasis]

but the pending shows zero

[tacit palm]

it is just a display glitch,give it a few hours the TX is still very fresh.

Nothing to worry about.

[patent oasis]

yehey thank u boss love u . so sorry for the disturb

[tacit palm]

No worries,happy to help.

[hollow stratus]

Thanks

[placid hemlock]

PLEASE FOLLOW UP MY ACCOUNT PLEASE @tacit palm @quasi pulsar

[tacit palm]

Its a prossess that takes time.

[dawn wyvern]

I try to open D1SKS it does not let me it load but comes back on the disk page

[dawn wyvern]

For that go to tokentrove, Illuvium is bugged af rn

[dawn wyvern]

@tacit palm ?

[tacit palm]

Look in your profile and click load on the disc

[dawn wyvern]

That is what i tell you it does not work, It loads then comes back to main page without opening it

[tacit palm]

Any Adblocker or VPN?

Have you tried inside the album?

[dawn wyvern]

Nope not of both

[tacit palm]

Or on the Beyond page load disc?

[dawn wyvern]

Yes same

[tacit palm]

Will check internally give me a sec

[dawn wyvern]

Ok

[fading brook]

Why are withdrawal requests not showing up? One of my requests appears as approved in rollup on Immuscan. but still nothing appears on the Illuvium website...

[quasi pulsar]

can you check if any pop-ups are blocked in your browser and change it in settings as well

[fading brook]

We have the opportunity to complete the withdrawal process on the tokendrove or immutable / wallet mainnet site, but it is sent to this address. Where does this address belong? '' 0x5FDCCA53617f4d2b9134B29090C87D01058e27e9 ''

[quasi pulsar]

and also make sure that your MM is unlocked AND clear browser cache

[dawn wyvern]

That is on

MM is linked

Now it works wtf man

[tacit palm]

that is the contract adress to IMX bridge

it is normal

[fading brook]

I understand then I confirm the withdrawal via immutable /wallet -mainnet/

So why did this happen? Is there a reason why it does not appear on the site ?

[tacit palm]

yep athe claim is on Ethereum so be aware off gas price

[tacit palm]

there seems to be a few people having the same UI issue

[fading brook]

Ok. thanks 🙏

[dire ingot]

Good morning, I play with a controller. Every time I run to jump, the option to chat in the game opens and I can't play. Does anyone know a setting to not activate the chat?

[spare scarab]

Can we not claim the airdrop anymore? Or maybe I just forgot where it is. I thought it was still vesting till Nov.

[lusty slate]

Yes you can claim your airdrop. Go to Profile > Missions > History

[patent oasis]

can i withdraw straight from tokentrove once it can be claimed?

[dawn wyvern]

Yup

[shut trout]

Hey, why did you remove the Arena mode?

This is really a big loss of label

[supple kestrel]

Just removed Ascendant mode from UI, more info abuot it in Announcements

All arena fans playing Gauntlet now

[thick tiger]

I want my ILV to simply disappear from "ready"
HELP PLEASE

[delicate agate]

if on illuvium Zero i mint 2 crypton's, how can I also use them in the overworld?

[tacit palm]

if you click on your fuels top left to see your storage there is a button that says send fuel.

[delicate agate]

i can't see it, where's?

[tacit palm]

sorry top right corner

[shut trout]

i miss Ascendant

[delicate agate]

no der, i still don't see it, there's a different betwen pc or phone?

[tacit palm]

I only play Mobile, but do you see your fuels and resources storage?

[delicate agate]

i saw that i use f2p tha's why..

[lusty slate]

Can you send your transaction hash from immutascan.io to check the status of your withdrawal

[tacit palm]

Ah yeah,cant transfer fuel from f2p

[delicate agate]

thanks the same

[lusty slate]

You can still play it if I'm not mistaken

[dire ingot]

Good morning, I play with a controller. Every time I run to jump, the option to chat in the game opens and I can't play. Does anyone know a setting to not activate the chat?

[daring shale]

Dear Support Team,

A few days ago, my guildmate @half pelican was crafting a lot of weapons, and a few hours later, his account was banned for several days. After numerous appeals to support and moderators, his account was finally unbanned, but he lost several days for no reason.

Today, following the latest update, I decided that my ranger would need a variety of weapons. To achieve this, I:

• spent money on fuel;
• spent money on ingots;
• invested time into crafting.
  As a result, my account was also banned.

If I understand correctly, you have a filter that reacts to overly active actions, even if they are performed manually. As a player who contributes to your project with both money and time, I am extremely disappointed by this experience.

I request an immediate review of my case and ask that my account be unbanned as soon as possible. Waiting for several days in this situation is unacceptable.

I look forward to your prompt resolution of this issue.

[lusty slate]

Hi, did you open a ticket with the #❓❓〕support team? They are the ones that handle this matters

[lusty slate]

Mmmmmm......close the game, clear cookies and cache from browser and try again, let's see if that helps.....make sure that you allow emerging windows to verify your email account

[eager spire]

alr

[lusty slate]

Open the game again from Epic Launcher

[eager spire]

idk how to clear tbh

they show me this error things

[daring shale]

Thank you for your response. I have submitted a support ticket, and its number is 68273.

I kindly ask you to resolve this outrageous situation urgently and on an individual basis.

It is genuinely surprising to me that the game punishes players for supporting it too much.

Best regards.

[lusty slate]

Go to your browser settings, you clear them there (Google how to clear cookies and cache)

[lusty slate]

Ok, I'll ask about the status of your issue.....hopefully it can be resolved sooner rather than later

[daring shale]

Thank you very much, I’m looking forward to your feedback.

[eager spire]

i did the cache thing still same probleme

[lusty slate]

Are you using a VPN?

[eager spire]

no

[arctic zinc]

Is this a sign that you need to update the game build? Does epic games launcher download an update?

[eager spire]

morocco

[lusty slate]

Mmmmmm.....can I ask what country are you logging in from?

[eager spire]

i have no update

[lusty slate]

Ok so no geofencing.....did you open the game from the Epic Launcher?

[eager spire]

yes bro

[lusty slate]

Please open a ticket with the #❓❓〕support team to help you with this issue

[white loom]

@arctic zinc I'm still lost with the process, I couldn't find my lost pending withdrawals, it still shows like this on tokentrove.

[arctic zinc]

You must not be using the right metamask address.

[white loom]

it's the same metamask address that I've used before.

[arctic zinc]

0x5911984c0e4666ea28e467cc6893a89b0b346f21 ?

[white loom]

yes, that one.

[arctic zinc]

And that’s the address that tokentrove shows in the top right as connected ?

[white loom]

ah, I think it's the immutable address. that's connected. let me chack again.

[arctic zinc]

May need to sign out and sign back in using metamask

[white loom]

I see it now, thanks for the help.

[lyric arch]

how to collect the free wave 3 disk if I have bought wave 2 disk? If I remember it was in the reward.

[placid hemlock]

why my account still banned and still no action on it?

@glass galleon @short mango

[vague bridge]

mee too have ban 4. day no answer nothing...

[placid hemlock]

why is this still no action guys why our account got banned for nothing?

[vague bridge]

i jump out from map and go back and i take ban ....

[placid hemlock]

did you reach out to moderator?

[vague bridge]

y

[placid hemlock]

because we need moderator to help us

[vague bridge]

i contact support and still nothing

[placid hemlock]

wtf

[dull helm]

RE: Zero (windows) is stuck on PC loading screen. Does anyone have a fix for this? I've installed Epic and Zero... rebooted... re-installed.. rinse/repeat. There was a specific registry entry or file that required manual deletion to fix, but for the life of me I can't remember what or where it was

[normal garnet]

it remained in the wallet that makes the bridge.

[normal garnet]

lol

[gritty condor]

guys i can't now add deposti by eth in imx who knows how?

inbox?

no thx - write there

or you want to send me your secret phrases? ))

[arctic zinc]

I’ve not heard what led to the layerswap ui change.

Options would possibly be something like orbiter.finance maybe

You could send it to ethereum mainnet and deposit it from ethereum mainnet to imx. But not using layerswap.

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[loud rampart]

#❓❗〕community-help message
this one?

[arctic zinc]

You should probably open a ticket with support. On the site below ask the chat bot to open a ticket.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

Migration is not really a thing anymore.

But there are some guides for things that may prove helpful here. #❓❗〕community-help message

[dense sage]

I withdraw earlier but not showing at pending please help

Is my fund safe?

Hello any admin?

[real ravine]

yo just wanna ask how to check my pending withdrawal? coz i withdraw ILV but it doesnt reflect on my metamask.. help pls thanks

[fresh moth]

First of all, check that you have completed the withdrawal process by going to your passport, withdraw funds, and then click pending withdrawal

If it's not there and 'ready' then make sure that it is not in fact in IMX or zkEVM

[real ravine]

how can i check that IMX?

[fresh moth]

Go to Immutable passport and connect your wallet. You'll be able to see there

You can also use immutascan, paste your wallet address there and you'll be able to track all your transactions. Might be the best way to see where you funds are

But are yo usure you have fully completed the withdraw process, as it has a couple of steps. Pending, and ready

[real ravine]

i actually was able to withdraw already, like 2 months ago.. now i forgot the process

[fresh moth]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

Make sure you've followed this process

[real ravine]

yes i did that process.. but its not showing in pending withdrawals

how long should i wait for it to reflect?

[real ravine]

its been an hour and its still not ready?

[fresh moth]

Have you checked your metamask?

[real ravine]

yeah its not there

[real ravine]

can i DM you?

[fresh moth]

Best I can suggest is wait for around 24 hours after the transaction, and if it's still not there we'll look into it further. But sometimes blockchain transactions can just take time

Especially on a busy network

[real ravine]

that long for the funds to be ready??

[fresh moth]

Not always, but it can be 'up to 24 hours'

It all depends on IMX and how fast their transactions go through, depending on how busy their chain is

Once you withdraw from the Illuvium site, it's on IMX and that side of things

[real ravine]

where can we see that its pending or sopmething?

[fresh moth]

Your best bet is to check your wallet address on Immutascan

That tracks all transactions on IMX network

[real ravine]

this is it

[jade stratus]

Does this need to be filled out?

What does this mean?

[fresh moth]

You can add a creaters personal code, so whe nyou purchase things in the Illuvium universe, you help them gain some monitsation from it. You don't NEED to fill this in, but you can use it to support one of your favourite creators as you purchase and play things in Illuvium 🙂

[real ravine]

bro money still not received.. should i worry?

[spice zodiac]

something is slowed up.. im still waiting on D1sks purchased over 2 hours ago and a transfer from ETH L1 into passport... 😔

[rapid pollen]

what happened to Ascendant. when are you opening them again

[crimson anvil]

you might have sent to Immutable zkEVM possibly?

check in play.immutable.com/balance

you can check balance of Immutable zkEVM and Immutable X there

if by chance its in zkEVM you can bridge between zkEVM and X here. I also strugged today as i sent to zkEVM instead of X
immutableswap.io/bridge

Some of my illuvitars in my linked wallet are not showingup in album.

I have all these 3 in my liked wallet. Lots of issues with Album.

[tawny solar]

I get a json rpc error when withdrawing my staked ilv to my trezor. How do i get past this? Already cleared browser cache and restarted

[real ravine]

its not in my passport anymore

[vague bridge]

@fresh moth please how long does it take to unban? I wrote to support for 4-5 days. It gave me a ban that I jumped off the map and went straight to the next one

[real ravine]

@fresh moth bro its been 3 hours now.. is there an issue that im probably not aware? pls help thanks

[cunning python]

seems, not only for me this problem

[dark wyvern]

hello guys i need help

[untold pecan]

hello yesterday i transfered about 10 $ out of my illuvium passport and i don't know where is the money ?? i need to wait or its loose ?(to precise i put my first wallet on the transfered ilv)

[dark wyvern]

same problem above

[untold pecan]

you transfered out when ?

[dark wyvern]

I withdrew yesterday approximately 12 hours ago from the illuvium wallet to metamask.

There is no pending withdrawal now.. or anything.
I entered the token trove and it is not there either.

[tacit palm]

There is a Ui glitch, best is to use Tokentrove for now

[dark wyvern]

what do I connect here

[untold pecan]

same

[dark wyvern]

immutable passport ok

here?

[dark wyvern]

can you help me?

[tacit palm]

Yep that's the place

[tacit palm]

When did you start the withrawal

[cunning python]

around day ago

[tacit palm]

Do mind sharing your passport adress here or in Dm?

[lusty slate]

You need to connect the wallet you withdrew your funds to. If you started the process those ILVs already left your passport

[lusty slate]

Withdrawals take up to 24h to bridge to L1

[dark wyvern]

ah ok 24 hrs

[lusty slate]

Yes it takes up.to 24h for fu ds to bridge to L1 if you send your transaction hash from immutascan.io I can check the status of it

[lusty slate]

Correct, but sometimes the withdrawal process doesn't start if you send your transaction hash from immutascan.io I can check the status of your withdrawal

[dark wyvern]

i connected the same way I connect on the illuvium website. via passport. I withdrew approximately 12 hours ago.

[dark wyvern]

where i fund this hash?

[lusty slate]

It's the link to your operation from immutascan.io or you can send the transaction number

Both work

Also don't accept DMs they are Scam

[arctic zinc]

You should connect with your metamask.

Anyone working to complete withdrawal from tokentrove will need to connect with their metamask.

[lusty slate]

Yeah I told him that

https://media.giphy.com/media/aAOOqnxDj2i59PdLZn/giphy.gif

[untold pecan]

i just need to wait so ?

[arctic zinc]

At this point I assume what you need to do is connect your metamask to tokentrove.com and complete the withdrawal.

[lusty slate]

You have 2 withdrawals, which one are you talking about the 6.77 ILV o e.

[real ravine]

bro can you help me how to check that? about the status of the pending withdrawal..
0xde0519402590cdee2d091435a4b6e7e2156482b4

[lusty slate]

I will

[lusty slate]

You got 2 withdrawals do you mean the 6.77 ILV one?

[real ravine]

yes that one thanks bro

[lusty slate]

Those funds are ready to be withdrawn to your L1 wallet. Go to tokentrove connect your MM wallet (athe o e you sent your funds to) and complete the withdrawal.

[real ravine]

how to go to token throve?

still nothing..

[lusty slate]

Clear cookies and cache deactivate all other extensions or try a different browser. If IlluviDex is still funky you can do it in tokentrove that is a marketplace for IMX NFTs as suggested

[real ravine]

got it but it says pending

[real ravine]

you said its ready to be withdrawn right?

[lusty slate]

Yes, that's what it says on chain.

Maybe you just need to wait a bit more 🤔

[real ravine]

aw what should i do bro

[lusty slate]

Just wait until tokentrove tells you it's ready to be withdrawn.....your funds are there.

[real ravine]

ok i think.. no need for clear cache or anything right? just wait?

[lusty slate]

It never hurts to try

[real ravine]

nah still pending

i will just sleep on it then try again tomorow.. thanks for the help bro

[valid thunder]

Bro I withdraw my season 2 earning but I can't see my pending withdraw in pending ot ready section.what happen?

[shy timber]

need help

[valid thunder]

Same bro

[lusty slate]

Those funds are ready to be withdrawn to your L1 wallet. Go to tokentrove connect your MM wallet (the one you sent your funds to) and complete the withdrawal.

[valid thunder]

@lusty slate

[lusty slate]

Send me you transaction ID from immutascan.io to check the status of it

[untold pecan]

bruh

[shy timber]

how tanks brow

[lusty slate]

How what?

[valid thunder]

Immutascan.io/tx/425843164

[untold pecan]

i have a 6.77 ilv withdraw ?

[shy timber]

nothing is the way to say it here in Brazil, thank you

[lusty slate]

Ah ok 👍

[valid thunder]

How much take time?

[lusty slate]

Your transaction looks good, you need to wait for the fuds to bridge (could take up to 48h) and then do this:
#❓❗〕community-help message

I would check after 8 and then after 24

[gentle jacinth]

Hi @lusty slate can you check this transaction ID 424209790

[lusty slate]

on it

[gentle jacinth]

I cant see it in my passport balance nor my wallet and its not on the pending or ready withdrawals

[lusty slate]

It's not in your passport anymore. IlluviDex UI gets funky sometimes. Those funds are ready to be withdrawn to your L1 wallet. Go to tokentrove connect your MM wallet (the one you sent your funds to) and complete the withdrawal.

[half tiger]

@lusty slate hi bro can u accept me in discord please?

[lusty slate]

accepted

[slim compass]

Hey yall! 🙂 I've been trying to get my land to show up in game for a while now... and I'm running into some roadblocks... is this a good place to ask for help with this? 🙂

This is what I'm running into when I'm trying to transfer from metamask over to my passport.

They're visible in my passport, but not interactable.

[lusty slate]

You can see your land in your IMX passport in IlluviDex?

[slim compass]

I can see it on imx passport, but it shows that it's on my secondary wallet and needs to be moved to passport. Then when I try to do that, I get that second message.

[lusty slate]

No need to move it. Is your secodary wallet linked to your passport account?

[slim compass]

It is. 🙂 When I try to connect my secondary wallet to illuvium.io it just doesnt respond though..

[lusty slate]

like this?
https://illuvium.zendesk.com/hc/en-us/articles/10406704244495-How-to-add-an-External-Wallet-to-your-Passport-Account

[slim compass]

Yup. It wont let me get past this step. When I click connect nothing happens..

[wintry nimbus]

I tried adding money about 12 hours ago from MetaMask to Passport via Illuvium site and their bridge. The Eth is gone from my MetaMask but balance hasn’t made it to Passport.

[lusty slate]

You just need to finish the transferring process follow the last steps of this guide:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[lusty slate]

try clearing cookies and cache and disable all other browser extension specially phantom wallet if you have it

[slim compass]

That worked ! 🙂 I've got my secondary walet connected, but I still dont see my land. .. Opps! Nevermind! I think I found it..

[native shore]

What to do when it doesn't appear here?

[wintry nimbus]

Thanks..but is there somewhere that I can pick back up at Step 15? Window must have closed before I clicked the button or something

[lusty slate]

Awesome!!!!

[slim compass]

This worked flawlessly and I can see my land and little fuel crate now. 🙂 It also swapped over to the Illuvium zero app right away. ❤️ Thanks again!

[lusty slate]

Yes go to Add funds but now select the Add from IMX wallet option and connect the wallet you moved your funds from

[native shore]

help

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[lusty slate]

Can you send your transaction number from immutascan.io to check the status of your withdrawal

[native shore]

https://immutascan.io/tx/425950403

[wintry nimbus]

Thanks!

[lusty slate]

Everything seems good you just need to wait for the funds to be bridged to L1...The IlluviDex UI gets funky sometimes you can also check the status of it in tokentrove, just connect your MM wallet (the one you sent the funds to) and you can also finish the withdrawal process from there

[native shore]

but it doesn't appear on tokentrove either

[lusty slate]

Did you connect your MM wallet or your IMX passport?

Because the funds already left your passport

[native shore]

oops, I connected the metamask and it appeared TKS

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[minor harness]

I thought I added funds to my passport, but now its showing the funds in my secondary wallet!? Any ideas how to fix that?

[lusty slate]

You probably need to finish the transferring process (all the way to your passport)
#❓❗〕community-help message

[dim radish]

hello how can help me ? i request witrah and never come to my wallet

[supple kestrel]

Good day

Whole withdrawal process can be up to 72~ hours

You can check your withdrawal status here - tools.immutable.com/erc-20/

[dim radish]

i have just a big problem, because the wallet i used, i used bybit before. now said dont support ethereum network

[supple kestrel]

I don't know, I've never used other wallets for ETH Mainnet except Metamask

[supple kestrel]

This is a UI bug, sometimes the output may not show up there.

illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1 is a detailed guide on how to withdraw. If you did everything as here - the funds will arrive in your wallet within 72~ hours

[dim radish]

if the wallet its not the same i used before dont work?

[vague bridge]

How long does it take to resolve a support ticket? at least some reaction?? nothing at all?

[tacit palm]

They are off on the weekends.
Depending on the issue it can take a week or longer

[abstract laurel]

i have same problem @tacit palm

what should i do in this situation

[dense lion]

Where do you see the status? I did initiate a withdrawal around 2 days ago (To a phantom wallet though because it was the first one selected.) So I wonder if it was sent do the void - problem is I have 1.0x left in the immutable wallet so I'm not sure I want to press that withdraw button here? ^^

[tacit palm]

There is a UI glitch on the passport,
You can use Tokentrove and connect the adress you were bridging to

[supple kestrel]

Not sure about it, you better ask it with link in #❓❓〕support

[vague bridge]

i w8 from Tuesday

[supple kestrel]

I have not tried to withdraw on this site, above I left a link to a proven withdrawal method

[dense lion]

I wasn't really planning on withdrawing from this site, just wanted to check if I can see the status of my pending one. (as you mentioned in your previous post).

[dense sage]

anyone can help i have 2.2 ILV why only showing .0021 in complete wthdrawal??

[tacit palm]

did you connect your Metamask?

[dense sage]

how long preparing will be done?

[dense sage]

yes i connect it

[dense sage]

@tacit palm is this correct? i just need to wait? aprrox how many hrs preparing?

[tacit palm]

it can take 24 hours

[dense sage]

okay thank you

[minor harness]

So I looked some more, I went to move my Eth from Metamask to IMX, it shows it went to Immutable X Bridge!? Basically trying to add to my passport, using the same steps I have in the past.. Any ideas? It shows it was completed

https://etherscan.io/tx/0x6a131413074bd1e0ae686accc29ec38e46f789635a0dc24889842f45d24e2c87

[lusty slate]

Did you try this?
#❓❗〕community-help message

[minor harness]

I did, yes, it doesn't show anything there

[spice zodiac]

did u find it @minor harness?

[minor harness]

no, Nothing there : /

It shows my Eth on my secondary wallet, but no way to get it to my passport : /

[spice zodiac]

u can do that on the illuvium site

go though the add funds process a second time

[minor harness]

I cant seem to figure it out, I tried, even switched back and forth between the two

ok, I don't know WHAT happened, but I just tried again for the 20th time, and this time it actually showed, and seems to have worked

[spice zodiac]

now if only someone could help me with my mysterious d1sk purchase, where i paid for some d1sks that never showed up that would be great 😫

[neon igloo]

Heyo, I think I made the illuvidex mad and it banned me... can I get a lil help pleez?

Nevermind

[past hearth]

anyone get an answer to this? was excited to finally jump back in with this fixed in the update and now you can jump, but you can't "move and jump" because the joystick selects the chat functions. happy to open a ticket but wanted to see if the team is already aware

[dire ingot]

I myself haven't played for days because of this problem, it's something simple to solve, the team could take a closer look at this.

[eternal iron]

who can help with sendding fundds from illuvium site to metamask?

i cant conect my metamash eaven tho it is on eth mainnet

[tacit palm]

Try to turn this off

[eternal iron]

it is on

should i turn it off?

i did something and is working now, only thing is i dont have funds for fee on metamask 😆

btw got another weak dark holo

[arctic zinc]

Yes. Turn it off.

[buoyant hill]

I withdrew the SLP tokens I had staked but don't see them in my wallet. Anyone know where they should show?

[dire ingot]

Since the last update I can't play overworld, I play with the controller and whenever I'm running and try to jump it opens the game chat option

[digital harness]

hello i have a problem few days ago i withdraw ILV it was pending to withdraw to external wallet however i didnt have enoguht eth for fee today i buy more i go to website i want to withdraw by my pending withdraws suddenly dissapered anyone knew what happened?

[fresh moth]

Check if your balance is showing in your wallet on Tokentrove. There has been a lot of display issues regarding withdrawals recently

[lusty slate]

They have to be in your wallet if you unstaked them, check etherscan and make sure the SLP contract is added in your wallet

?token

[sacred grail]

Token Address

ILV: 0x767fe9edc9e0df98e07454847909b5e959d7ca0e
ETH/ILV SLP: 0x6a091a3406e0073c3cd6340122143009adac0eda
sILV2: 0x7E77dCb127F99ECe88230a64Db8d595F31F1b068

[lusty slate]

Yes, we are aware of this issue, we're letting the team know about it

[plucky elm]

sry, @lusty slate is that it ?

[lusty slate]

So those 2 transactions correct?

[lusty slate]

Yeah i'll check

[plucky elm]

tnx

[lusty slate]

Your funds are ready to be withdrawn to your L1 wallet. Go to Tokentrove, connect your MM wallet (the one you sent your funds to) and finish the withdrawal process

[digital harness]

how can i check it

[digital harness]

okey here it is

[fresh moth]

You will be able to finalise the withdraw from there, and it'll go into your ETH wallet 🙂

Just insure you are sending it to the correct MM wallet when you choose the withdraw

[digital harness]

by correct MM you mean my metamask that is connected to passport?

[lusty slate]

Accepted...all good?

[lusty slate]

Yes

[digital harness]

okey thank you guys

[lusty slate]

The one you transferred to

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

@plucky elm don't accept DMs they are scam

[plucky elm]

wow, nice! tnx so much for your help man!

[finite temple]

What do I do to claim loyalty rewards it's saying my wallet is low activity

[lusty slate]

#📣〕announcements message

[spring oar]

hi, is it normal that after 2 hours still doesnt appear my pending withdraw of ilv?

[wooden pivot]

The new season of the main world has not started yet?

[fallen vigil]

I was having this problem now, connect to the tokentrove website (check the correct website with immutable) and go to pending withdrawals. It will be enabled there

[buoyant hill]

i was missing the slp contract, thanks!

[lusty slate]

The UI is funky ATM, go to tokenrove connect the MM you sent your funds to and you can see the status of your withdrawal there

[lusty slate]

Nop new season has not started yet

[spring oar]

ohh ok thx so much!

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[glad cloud]

Friends, I'm having trouble withdrawing ILV to the Eth network. On the illuvidex website it shows an error message and I can't send it to metamask
Does anyone have the same problem?

[lusty slate]

What error message are you getting? Here is a guide in how to withdraw to L1. Don't accept DMs they are Scam.

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[glad cloud]

i cant send my tokens to any wallet

can i send you a dm to show it?

[lusty slate]

Sure

[glad cloud]

you have deactivated the dms of strangers

[lusty slate]

You can send a friend request

@glad cloud

?token

[sacred grail]

Token Address

ILV: 0x767fe9edc9e0df98e07454847909b5e959d7ca0e
ETH/ILV SLP: 0x6a091a3406e0073c3cd6340122143009adac0eda
sILV2: 0x7E77dCb127F99ECe88230a64Db8d595F31F1b068

[night sleet]

Hi Tholky

[lusty slate]

What problem do you have with withdrawing

[night sleet]

Can i send you img?

[lusty slate]

Yes

[night sleet]

Does not recognize my Metamask, i want to withdraw to my metamask...

[lusty slate]

I have not seen that specif one but it could be because of a MM setting. Try this and see if it solves that issue

[night sleet]

Its already off..

I may try erasing all cache

[lusty slate]

Clear cookies and cache and deactivate all other browser extension (specially phantom wallet if you have it)

[night sleet]

i have done everything and is still show me that message.

Does not let me link my metamask...

[lusty slate]

Are you following what this guide says in order to withdraw?

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

You don't need to link your MM you need to log in to your passport and send it to your MM

[night sleet]

The problem was Microsoft Edge... i changed to Chome and is ok.. thanks for answering..

Withdraw in process

[spice zodiac]

any support here please? what is the expected wait time for a support ticket? and can I request an escalation?

[silent vapor]

My plot of land hasn’t gone past lvl201 in weeks anyone know why?

Elaborate on this please

[lyric arch]

Max level for now

[arctic zinc]

Response Times vary. What’s the issue? What’s your ticket number?

[plucky juniper]

Hello guys when is Season 3 will be started ?

[arctic zinc]

There is not a date set yet

[spice zodiac]

Hi @arctic zinc issue is I purchased D1sks and they never showed up, funds gone.. no d1sks 😫 ticket #68315

[quasi pulsar]

investigating 🙏

[spice zodiac]

@quasi pulsar ok thank you 👍 🫡

[fierce oyster]

On November 22, I withdrew ETH and ILV from the Illuvium account to the Metamask wallet, it was written that the port operation takes 24-48 hours, but until now I have not received my cryptocurrencies on Metamask.

[spice zodiac]

where did you do the withdraw? can you check your wallets on the Tokentrove site to see where the funds have ended up..

[fierce oyster]

Tokentrove that's the key thanks! 🙂

[bright kite]

I have a pending withdrawal of eth few days ago, but I checked it rn and it's gone it's not even in the "ready"

[tacit palm]

Connect your metamask adress to Tokentrove,there is a UI glitch on Passport

[bright kite]

I tried this one and I saw it there

hmm is it safe to withdraw more before I take transfer the first one?

[half tiger]

If I withdraw from imx wallet of illuvium ILV tokens i will recive ILV in metamask on eth mainnet?

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

I would say so, they would be 2 separate transactions

[lusty slate]

Yes you get the same token you withdraw, you need to have some ETH to pay for the final transfer to your L1 wallet

[half tiger]

thanks!

[spice zodiac]

Thanks @quasi pulsar for the support, I take it that was you assisting to resolve my ticket. 😁 👍

[quasi pulsar]

work of the dev team I just reported it 😅

[somber osprey]

i can claim my token from tokentrove or i need to wait until illuvium web site get fixed ?

[gray cedar]

same probleme any help mods? @quasi pulsar

any respond from you not emoji ???

[quasi pulsar]

i am writing, give me one second, emoji was to let you know I am reading

[gray cedar]

Ah okey 🙂🫶

[quasi pulsar]

so every issue may be different and i went thru your message history (and taime's) and do not see details on what you asking exactly, If you initiated a withdrawal, and you do not see them in Pending there may be 2 issues

1. MM is not actually connected to the illuvidex and you have to click manually
2. transfer has been made to your MetaMask, but withdrawal was not initiated
   If you send me a ticket thru #❓❓〕support and provide me with your wallet address (no DMs) I can check real quick and send you steps (if you see the withdrawal on tokentrove, you can finalize it there if you want)

[gray cedar]

ok thanks!

[quasi pulsar]

its an option 1 sent you an email with instructions

[gray cedar]

@quasi pulsar so is it safe to withdrawl from tokentrove?

[quasi pulsar]

if you use official website, should be no problem, but you can also follow the steps from the email

[gray cedar]

can you send me the main site to make sure

[quasi pulsar]

try out the steps to connect your MM, this will help also for the future withdrawals

[gray cedar]

Recieved 👍

[arctic zinc]

Just a reminder that it’s probably bot a great idea to post your email address in a public discord server like this.

[daring shale]

Hello,

My account has been blocked for several days now because I decided to craft a large quantity of weapons for the Ranger.

My land is idle, and I cannot access the game, which means I am unable to harvest fuel from the land I paid for.

Ticket #68273 has remained unresolved for several days, and this situation is becoming absurd.

I kindly ask you to resolve this issue as soon as possible (preferably today).

I look forward to your prompt response and resolution.

Disappear, scammer.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[lusty slate]

The team is looking at your case. Also your friend's

[vague bridge]

is there someone who handles tickets? I wrote to support again last week, but there was no response

[tacit palm]

They have a few to go through, they will get to you.
What was the issue?

[vague bridge]

I got banned because I jumped off the map with full energy and went to the next T0, here I left and wanted to go to T3 and it got me banned

[sweet prairie]

how can i claim “pre season 1”, please help!!!

[tacit palm]

Its already claimed and should be in your wallet

Passport

[sweet prairie]

but i can’t see

it doesn’t have

[tacit palm]

When did you claim it?

[sweet prairie]

after 30/9

[tacit palm]

Do you mind sharing your Passport adress here or in DM?

[sweet prairie]

oke sir

[sweet prairie]

0xae57a98763bdc073c1603eb288f2c41342f38189

[tacit palm]

You bridged them
Out a month ago, they are ready to be claimed
On Ethereum.

https://immutascan.io/tx/410304968

Follow Phase 2 of this guide.

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

if you can't see the ready button in your passport.(there have been some issue with the UI)
You can connect your Metamask to Tokentrove and claim from there aswell

[sweet prairie]

thank sir, let me check again

[sweet prairie]

HI sir , i followed phase 2 but it didn'e have

[tacit palm]

Connect your Metamask to Tokentrove and you can see them there aswell

[narrow violet]

Hello, I’m trying to access Illuvium for the first time in a bit and I’m getting an error “Code 403” and then it gets stuck on the loading screen. Is there anyone that can help?

[tacit palm]

is there a text with that error?

[narrow violet]

“Unauthorized”

It repeats it 5 times down the right side of the screen after launching, opening immutable in browser and saying “success your immutable passport is now connected. You can close this window”

[tacit palm]

Have you played only testnet before?

[narrow violet]

I think so

[tacit palm]

Most likeley you need to make a new account for mainnet using your Email from testnet,any Rewards are tied to your Email

[narrow violet]

Ok thank you. I’ll give that a shot.

[modern geyser]

Please Help

[lusty slate]

make sure you wallet is in ETH Main Net and turn this setting off

[sturdy raven]

I claimed s02 airdrop reward 3 days ago. I still haven't received it in my wallet. Does anyone know how to check the withdrawal status?
my passport wallet 0x4bfc7ec3514b7ee8f632eb2b04f40e3dc726a3be

[misty carbon]

i didn't see the amount of ILV in my passport, i claimed it and saw them, but now, it doesn't appear

[misty carbon]

pls help

[sturdy raven]

i have same issue

[misty carbon]

no, u claimed them and they haven't recieved

[sturdy raven]

yeah haven't recieved

[misty carbon]

i claimed it sucessful, but now it doesn't appear

[worn ridge]

same issue here

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[crimson anvil]

set 1 - i cannot sleeve Dualeph and Ophisto for some reason.

[tacit palm]

You claimed it to your passport?and now you can't locate them?

[tacit palm]

Have you tried to manual add the Illuvitar ID?

[tacit palm]

Did you make a new account on mainnet using your Email from testnet?

[misty carbon]

that's right

[misty carbon]

i claimed it twice from testnet reward, it was ok, but today it doesn't appear

[tacit palm]

Do you mind sharing your passport Adress here or in DM?

[misty carbon]

0x3701b31ea58cd9bfa9d495631e8efda8220ba9ef

here it is

[tacit palm]

You have done two claims in the past a month ago.
When did you claim
The third one?

[manic tulip]

Same issue
let me know when you have a solution

[misty carbon]

yah,

mainnet ss1

[tacit palm]

You have to click collect to recive them into your passport,

If you wait 4 days you can claim it all

[misty carbon]

no bro, i didn't see the amount of ILV token in my passport, the total amount i have claimed from testnet

[tacit palm]

Not sure what you mean, the picture above has yet to be claimed, you have claimed preseason 1&2 which you bridged out 1 month ago.

Ah you mean they are not shown has ready in the passport?

If that is the case you can use Tokentrove and connect your Metamask adress and claim to Ethereum through there

[misty carbon]

that's right, it's my mean

[misty carbon]

how to use Tokentrove?

[tacit palm]

Try the official bridge

tools.immutable.com/wallet-mainnet/

connect your Metamask

[misty carbon]

the history has shown, but the balance was not

[tacit palm]

Did you connect your Metamask adress?the adress you bridged to?

[misty carbon]

yah right

[tacit palm]

Did you click on withdraw and then finalize as shown on the picture above?

[misty carbon]

oh i saw, tks

[misty carbon]

may i ask, can i send the ILV from my friend's passport to my passport?

[tacit palm]

I don't see why not

[misty carbon]

i don't see where we can send

[tacit palm]

Follow this guide

https://illuvium.zendesk.com/hc/en-us/articles/10287938166543-How-to-Move-ETH-USDC-and-sILV2-Tokens-from-a-Different-Account

[tacit palm]

follow this thread

#❓❗〕community-help message

[hollow stratus]

When crafting weapons why can't I choose the shit one it just randomly chooses

[lusty slate]

You can choose any weapon to craft.....if you don't see it then use the filter to see T0 weapons

[sturdy raven]

thank you

[timber wigeon]

hello

[lusty slate]

hello

[timber wigeon]

where can i see the transaction number?

[lusty slate]

Go to immutascan.io input your passport wallet and look for the funds you sent

[timber wigeon]

this one bro

[lusty slate]

The ILV one or the ETH one?

[timber wigeon]

both bro ILV and ETH

[lusty slate]

this one is already in the rollup...so all good

[timber wigeon]

what is the meaning of that?

[lusty slate]

The ILV one is not there yet but that was just an hour ago. It all looks good just give it some time. As suggested in Gen chat. check tokentrove connecting the MM wallet you sent your funds to

[lusty slate]

It takes a bit of time for the funds to be bridge to L1......check after 8h but it can take up to 48h

[timber wigeon]

is it okay to withdraw all my eth?

[timber wigeon]

after that, will my eth go to my metamask?

[lusty slate]

Yes, but you need to finish the withdrawal process once it is bridged

[timber wigeon]

when i click that, it doesnt appear my withdrawal transaction

[lusty slate]

give it a bit....the withdrawal is pretty recent....wait 8h and if nothing shows up tag me here

[manic tulip]

@lusty slate Supp seksi
With the previous case, I imagine that I just have to wait before receiving the funds on metamask ?
Thx for your support ❤️

[lusty slate]

Your funds are ready to be withdrawn you just need to finish the process. Go to tokentrove connect your MM wallet (the one you sent your funds to) and finish the withdrawal process.

[manic tulip]

oh that looks simple. I must have missed some information then. THANKS

[lusty slate]

No you didn't miss anything IlluviDex UI is a little bugged RN...here is a guide on how to withdraw funds for future references:

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[crimson anvil]

Yes, auto sleeve does not work. I was trying manually adding which has the issue i reported.

For some reason issue was only with set 1, everywhere else they sleeved fine.

[tacit palm]

Hmm,iam not sure what the issue can be,could you make a #❓❓〕support ticket?

I will check internally.

[tacit palm]

The information i got back from the team is that there is a sleeving error when a person have alot of Illuvitars,the team is working on a fix.

Like alot of Illuvitars

[deep parrot]

Next BUG in offers? I cannot "read" older offers and cancel it... perfect... "only the wheel spins"
And money from old offers going to window... 😦

[tacit palm]

Have you tried a different browser?

[loud rampart]

Experienced the Same, couldn't solve it without Cancelling all offers i did.

Bug Report would be appreciated

[deep parrot]

How? Ingame bug report for Illuvidex website?

I have 366 offers... NEED HOW MUCH? 2-3 HOURS TO CANCEL ALL WITH THIS WEBSITE? 😦

[deep parrot]

Yes 😦

[loud rampart]

Yea ingame is fine
You can also write one via #❓❓〕support

[daring shale]

<@&795142782133207063>
Dear Support Team,

I am still blocked and kindly ask you to address my issue. Ticket #68273 was submitted several days ago, and despite multiple follow-ups, I have not received any resolution.

I fully understand the necessity of blocking dishonest players (cheaters, abusers, or farms). However, I am a legitimate player, and I have been unable to access the game for over four days now. The cause of the block, as it turns out, is not any wrongdoing on my part but an issue with the game’s algorithm.

Based on my experience, it appears that in Illuvium, there is an algorithm that blocks accounts if a player crafts multiple types of weapons for the ranger within a short period. However, this behavior should not be treated as a violation.

These four days of being blocked have resulted in significant losses:

-I missed the opportunity to level up my Illuvials in Overworld;
-I couldn’t farm skins on my paid land in Zero;
-I was unable to train in Gauntlet.
I urgently request you to review ticket #68273, confirm that the block was triggered by a game algorithm that mistakenly flagged crafting multiple weapons as suspicious behavior, and promptly lift the restrictions on my account.

Blocking honest and paying players without addressing their issues in a timely manner is unacceptable. I am losing not only my gaming progress but also the money I invested in the game.

I trust you will understand the situation and resolve this matter urgently.

Sincerely,
Winnie.Monarch

[tight spruce]

We are tryting to get to everyone as quickly as possible

[deep parrot]

Same problem.... cannot cancel old offers... and money goes out from window... 😦

**And our caln member is banned 5 days because he leave T0 map... **

Really we cannot have support, which solve problems in 24 hours?

How much players now real play OW? 200 / day? How much bans the game have daily? 5? 10?
Agree with Monarch, From the outside, it doesn't look like a7-days work to unblock an unjustly blocked account that communicates and plays normally all the time.

[deep parrot]

Very bad idea... Ingame BUG report no support attach of Illuvidex screen... Hmmmm... you dont have "internal BUG report" system where you can put in ?

Was send with link to Discord... If, like a month ago, I only get a response that the website error report doesn't belong in the game client, I'm really curious how you'll refund me for unwanted purchases...

[loud rampart]

You can open a ticket here #❓❓〕support and attach a Screenshot.

[loud rampart]

Since you can just cancel all offers, i doubt there will be any refunding, but you can ask in your ticket surely

[deep parrot]

Hmmm, really you mean I can clicking 3 HOURS to CANCEL... and after it clicking cca 6 hours to "Send new offers" ...
This will be perfect... 👍 I now understand why there is little activity in OW and Arena with such advice 😦 That's more time than a whole work day 😦

[deep parrot]

Please can you add instead of me 🙂

Screen and text is here: #❓❗〕community-help message

[loud rampart]

very top right "submit a request"

[loud rampart]

I know it's annoying and you don't have to.
But not canceling offers and ask for refund likely won't happen is all i'm saying.

Doesn't sound reasonable to me... but you can try for sure. 🙂

[deep parrot]

Now only annoying... Unrealistics too... you have 3 + 6 hour of free time to fix a problem created by the game/web designer?
Moreover, there is no guarantee that this will help and that after I put in 30 offers it won't get blocked again? 😦

It's like telling people to close their bank accounts so they won't be scammed by "bank fraudster".

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[deep parrot]

yes, I said scam... hmmm, nice job bot 👍

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[loud rampart]

you saying i should make offers for 99% of the sell price so i get all illuvials and then ask for a refund?

it is unfortunate and i understand your frustration.
I had to cancel my 100 offers aswell
I'm sure team will work on it as soon as they can

[deep parrot]

No, I'm saying that
A) Your tip is not a solution 😦 Neither practical nor functionally?)...
B) I definitely don't give offers for 99% of the price... usually not even for 30% of the price... I can't blame the zero activity of "events" before the Christmas season for driving down prices by inflation at a rate of 100% / week and worse...
Last week's price: 5 USD,
My offer: 3 USD
Today's floor (same stats): 2 USD...

It's called hyperinflation and it's not good for any economy...

PS: Today's bonus on gasoline: +2900% free ? = 3% of "target price"?

[loud rampart]

i don't say it's a solution and that this will be the state until the end of time 🙂
It's simply a workarround so you don't buy stuff you don't want... you can do with that info whatever you want.

[deep parrot]

Hire a slave...

Or is it legal to use auto-click macros? I'd probably faster write a macro that clicks offer 366 times and then cancels... Than manually clicking it myself... 😦

[tight spruce]

Can you DM your ticket number

[deep parrot]

Hmmm, problem solved... VERY GOOD SOLUTION:
You must use Ctrl + wheel enlarge the text in the window and then reduce it again... And more offers will load... OMG, write this to Zendesk-help 🙂

[timber wigeon]

why is the one I withdrew last night still not showing up as pending? hasn't it been fixed yet?

hello. when I click "complete withdraw" will it go to my metamask?

[arctic zinc]

Yes that’s what it should do. It will cost GAS to do so. Almost as much as the eth you would be paying to withdraw.

[forest saffron]

If i gonna withdraw my ILV to metamask, do i need eth in both imx and metamask wallet to pay for gas fees or only one of them ?

[crimson anvil]

Just created one: Your support ticket #68509 has been created

[tight spruce]

metamask

needs eth

[molten shoal]

Hello guys, i found in my Illuvium Zero Land a Blueprint for Tatopee (Impervium Stage1) what can i do with it?

[tacit palm]

Nothing yet,but soon you can make skins for Overworld and arena

[molten shoal]

but there is no function to mint it over to the mainnet right?

[tacit palm]

Not yet no

[molten shoal]

okay thanks, so i should keep it 🙂

[tacit palm]

100% yes

[molten shoal]

i saw many videos that i should keep only tier 1 stage 1 biodata

is there any other illuviums worth keeping

[tacit palm]

Worth keeping them all imo,bit higher tiers like Titanor and Rhamphyre are more high value.but requieres Level 5 scanners

[rain frigate]

Help, I started the withdrawing process of my S1 ILV reward yesterday.
I checked back just now to finish the process after 24 hours and there's no pending withdrawal.

[tacit palm]

There is a UI glitch on the Passport, you can connect your Metamask to Tokentrove and claim from there aswell.

[rain frigate]

oh ok thanks, lemme try that

[rain frigate]

well I logged in on tokentrove using my email (same as in ILV web), and it still doesn't show any pending withdrawal

[tacit palm]

You need to connect using the wallet adress you bridged to

[rain frigate]

Oh ok

It works! Thanks so much

[neon igloo]

Heyo... I withdrew some ILV from Illuvidex. It's been a couple days. I don't see anything pending or available... plz help

[arctic zinc]

Use tokentrove.com login using your metamask wallet.

[neon igloo]

Perfect ty

[placid notch]

Cant find any helpful data on staking ilv, like apy etc.

[arctic zinc]

Likely because there’s no more apy becuase the 3 years of yield farming is over.

[arctic zinc]

Whoever is in your DMs is attempting to scam you. I just banned the guy that pinged you in here

[arctic zinc]

Staking ILV now and in the future will be for two things.

ILV DAO governance.

Revenue Distributions. (See more below)

?revdis

[sacred grail]

Illuvium Revenue Distribution

ICCP-3 Revenue Distribution Decisions aimed to ensure sustainable revenue distribution for the long-term operation of the DAO, and to provide clear expectations for $ILV stakers. Future product proposals should adhere to the relevant distribution definitions.

Summary:
For products with negligible variable costs, 100% of revenue will be distributed.
For products with non-negligible variable costs, 100% of revenue minus variable costs will be distributed.

For more detailed information, please read the full ICCP: https://gov.illuvium.io/#/proposal/0x245e440c3b517a0b7a7ff11c2c038cfd96c503ab9cbf3e593bd8d7c73cd07fae

[placid notch]

I dont have anyone in my dms, I am just interested on how the staking works

[unkempt stream]

same problem her, i withdrew ilv token from illuvidex, but been 3 days, nothing appears in my pending or available

[tacit palm]

There is a UI glitch on the passport right now.
You can connect your metamask adress to Tokentrove and claim from there aswell

[unkempt stream]

same again, nothing appear in my pending.

[tacit palm]

Did you connect the sdress you are bridging to?

[deep prawn]

What to do when it doesn't appear here?

[arctic zinc]

Just making sure. Safu

If you look at the staking page then you can scroll down to see the button for the v2 docs. Just know that the APR is over because yield farming is over. Only the VAULT and its distributions now.

[arctic zinc]

Probably easiest to go to tokentrove.com and login with your metamask wallet

[small dragon]

Could use some help. I thought I nay have had a contract on my wallet that was redirecting funds to someone else. I went in to etherscan and deleted a couple of contracts. I now cant log into illuvium. Have I done something that cant be reversed? Have I lost all my illuvium stuff?

[arctic zinc]

I can’t see why that would be the case. Are you trying to get into the staking page?

[small dragon]

No Im trying to get to my beyond album When I get to marketplace and try to log in it just spins. It happened right after I deleted the contracts

[arctic zinc]

Had you been using it recently before that?

[arctic zinc]

Typically failure to connect has to do with other wallet extensions getting in the way. Turning things like phantom off often helps.

[small dragon]

Yes everything was fine.

[arctic zinc]

Some people also have issues connecting when using chrome as well.

[arctic zinc]

When you say “deleted contracts” do you mean that you revoked approved spending limits for tokens? Should not be related.

[small dragon]

Ive tried chrome and firefox and nothing

[arctic zinc]

There’s also some settings on metamask like something that auto selects network and wallet address for websites.

[small dragon]

I can log into staking just not my passport

[arctic zinc]

So you can’t log in to your passport… I thought you were talking about out your metamask since you were talking about contracts.

As long as your browser is not blocking popups you should not have issues with passport. Unless you are using a VPN or something

[small dragon]

It started right after I deleted those contracts.

I do have a vpn

[arctic zinc]

I’d say try it with the vpn off

If that’s not it then contact support on the website below for help.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[small dragon]

I will try it with it turned off

I went through the support and ended up with IMX support and they told me that I needed to contact Illuvium support.

[arctic zinc]

Ok. Tell the bot on the support site to open a ticket. Or just email [e-mail]

[small dragon]

The bot told me to go to "open a support ticket" so I just went one of the ten options "illuvium account" and submitted another request.

Ill try sending an email so i dont get the same loop.

Thank you for your help.

[small dragon]

Jesse, Thank you soo much. Everything is good again.

[arctic zinc]

Nice. Any idea what fixed it?

[tight spruce]

You should be good @daring shale

[tight spruce]

You should be good now

[daring shale]

Thank you very much 👍

[ivory crypt]

G'day please help me with the problem, is it possible now to claim your awards for pre season 1 ? I used to have awards shown, but now there is 0, so these tokens are burned ?

[tacit palm]

Can you share a screenshot of the rewards on the passport?

[crimson anvil]

Thank you, was able to sleeve

[arctic zinc]

Most people that see what you describe are on the testnet webpages. It should not say SANDBOX in the web address

[small dragon]

Thank you again Jesse. I didnt do anything. Right after I emailed support with the address you gave me BAM it was fixed. I am so relieved to be able to log on and have all my stuff.

[humble fog]

gm, i completed the Tier 0 battle board but i dont see it in account
anything i have to do or?

[humble fog]

@tight spruce any idea on this?

[tight spruce]

It might just take a minute

did you leave the game

[humble fog]

yes

[tight spruce]

delete saved data see if that makes it show up

i just played on mine

so i know its working

[novel temple]

Is there anyway to cancel or your bids in one click in the illuvidex? I've like 250 bids that I want to cancel

[daring shale]

Hi. After my account was unblocked, I can't play Overworld normally. I play about 4 battles, after that either a 403 Forbidden error occurs, or I'm not allowed into Overworld. After a few minutes, I can continue playing. Again for a few minutes. What exactly happened to my account?

[frigid hull]

I have more than 12$ on Base (ETH), but Layerswap doesn't see my new balance. Is the transaction's full confirmation too slow?

Uniswap sees that current amount. Interesting. 🤔

[sharp cedar]

Is it fair to ask when we can expect some news about season 3 ?

[arctic zinc]

I think it’s fair to ask. But the answer is that it’s not known. It’s probably not going to be a season but regular/irregular leaderboard rewards

[sharp cedar]

will there be a start time like a season ..?

[arctic zinc]

Yeah I’d say so

[forest saffron]

If I have ILV in my metamask wallet I can swap it directly in the wallet to ETH right?

[arctic zinc]

Sure. It’ll use the liquidity pool on sushi.com

[forest saffron]

Sweet!

[sharp cedar]

And was the change from “season 3” to “leaderboards rewards“ ever mention in an official announcement and not in the general channel for example?

[arctic zinc]

Not really. Because it’s not been prepared for implementation yet.

But this announcement does hint at that

#📣〕announcements message

[sharp cedar]

So long story short, theres no concrete information about the “”season 3”” as of now ?

[arctic zinc]

Correct

Which is what I attempted to say in my first reply to your first question about season 3

[sage oxide]

I withdraw my ILV 2 days ago from IMX passport to Metamask until now there is no pending or ready to withdraw funds. But checking my ILV passport transactiion it was taken out from my account but float somewhere in between IMX going to Metamask. How long does it take to show up

Not even showing as pending its been 48 hrs

[tacit palm]

There is a UI glitch in the passport.
Try to connect your Metamask adress to Tokentrove and it should come up there

[sage oxide]

Ohh let me do that now

[sage oxide]

Still nothing

I hope my ILV is not lost, its my reward from Airdrops 😦

[half hornet]

have you checked the ''prepared'' option?

or that ''view and complete withdrawals''

[sage oxide]

I used this option to withdraw funds

[half hornet]

in tokentrove i meant

[sage oxide]

Where is the prepared option where can i check it or that view and complete withdrawals

[half hornet]

yea the second one, see if its there

[sage oxide]

Ohhhhh its there, your a GODsend Guliard

[half hornet]

good, enjoy ur rewards

[sage oxide]

I love you bro, wew thank you so much, The community is really helpful

[sage oxide]

Im trying to withdraw it now but it is going to 0x5F... address, is it okay or should i see my address there as 0x50899.... which is my metamask address

I mean 0x5F.. is not my wallet address

[half hornet]

hm i dont know really, ive never withdrew from tokentrove, maybe that ''0x5F...'' is the l2 but i could be wrong, wait for a mod or someone that knows to help you

[sage oxide]

Yea im not sure if its is ILV address or whos address is that i dont want to send it to a wrong address / hacker ,

[half hornet]

id say wait for a mod or just ping them <@&795142782133207063>

[supple kestrel]

Heyo

Tokentrove should be fine, but its still is not our official method

illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1 - here is our official full withdraw guide

[sage oxide]

But in ILV website it doesnt show as pending or ready so i cant do it there

[supple kestrel]

I think your funds is on IMX wallet now, you can check it here:

illuvidex.illuvium.io/

Profile -> passport - > add funds -> ILV -> from IMX wallet -> connect wallet

[supple kestrel]

The entire withdrawal process can take up to 72 hours. It may not be displayed in the pending due to a visual interface bug

[supple kestrel]

You can check status of your transaction here - tools.immutable.com/erc-20/

[sage oxide]

Okay thanks if thats the case ill wait until tomorrow which is 72 hrs hope it shows there

[sage oxide]

Its there

can i withdraw from here?

[half hornet]

yes i always use this

[sage oxide]

Okay i click withdraw and confirm then this is final confirmation but it shows that 0x5DF.... is it okay to confirm now or i should be seeing 0x50899 which is my metamask address

I want to know before clicking confirm if thats 0x5FDCC.... is just a validator address and is safe to confirm now

@supple kestrel | Illuvimod

Update: the 0x5FDCCA53617f4d2b9134B29090C87D01058e27e9 is just a validator address, , the funds is now on my metamask 0x50899....

Thanks everyone

[supple kestrel]

Oh yes, got it 👍

[gritty scarab]

I get this error

[arctic zinc]

Could be that something on your team SOLD on The IlluviDex

[gritty scarab]

Nothing has been sold but I am getting the same error

[arctic zinc]

Then press B in the game and report the issue.

You can add more screenshots and info to the support ticket by replying to the email you receive from support.

[ivory crypt]

Sorry for the late reply, but I can not upload screenshots here, there is no such option

Do I need to open a ticket ?

I hope you can help me solve my problem

[tacit palm]

You are not verified yet.

[quasi pulsar]

but you were moving stuff around between two accounts right 🧐 when you back in SM remove everything from your team, close it, open and put everything back, also make sure you have pistol and jumpsuit in your team after those transfers

[ivory crypt]

I don't understand sir, I seem to be verified but still can't attach photos

[tacit palm]

You should be able to in here

<@&821154860816793604> is there a reason he can't
Post picture now that he is verified?

[ivory crypt]

Thank you. Now it's possible

[flint canyon]

why my account blocked? I was just playing and it kicked me out and it says blocked 🥲 help

[ivory crypt]

No, sir, I went to the correct site illuvidex.illuvium.io/account/missions?tab=history

[arctic zinc]

Contact support on the support website. Get the chat bot to open a support ticket for you.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

Are you certain that you are logged in to the same passport account that you used during pre-season 1?

The image you shared is showing SEASON 1. That’s the same thing as PRE-SEASON 1. The dates are entirely different. Use the arrows to get to PRE-SEASON 1.

[main moon]

hi, a couple of weeks ago I put my tokens from the ILV of the preseason into the pending, but now they are not there, what should I do?

[arctic zinc]

Easiest is probably to use the tokentrove.com website
Log in with your metamask. Complete the withdrawal there.

[main moon]

ty!

[rancid charm]

help me figure out how to move to a new passport. my land is stuck somewhere in a conditional "purgatory" before the new passport, and it does not appear on the old account, like the rest of my assets. how can I fix this?

[rancid charm]

help me please

[arctic zinc]

Sounds wild. Whats the address for your original passport?

[frigid hull]

I bought 2 of them, but can't put in the places. 😦

Clearing cookie and cache didn't work. Restarted PC, either.

[rancid charm]

I don't understand what passport means in IMX
but a couple of years ago when I was just starting out with your company I just had a metamask address and it was like this
0xE036C19DcD6Eb24f94eF99348eA0bC6869d4696B

[arctic zinc]

Don’t trust DMs. They are all scams.

[rancid charm]

I understand, I'm looking for your support, because my land is stuck in some kind of "purgatory"

[lusty slate]

DAM SCAMMER

[arctic zinc]

This address has never been used on the IMX network. Please find a wallet address that actually has been.

[arctic zinc]

Do you have a metamask account that you DID use with your land?

[rancid charm]

yes

[arctic zinc]

@lusty slate can you help with this one? I’ve gotta do thanksgiving family stuff

[rancid charm]

here is the right wallet
0x51dA4926BFacA55b9D8462Ad5f7D8f058e95fc64

[lusty slate]

Yup, I'm on it

[rancid charm]

How to move to a new passport correctly?

[arctic zinc]

https://tenor.com/view/penguin-thanksgiving-turkey-pudgy-grateful-gif-14379815368942881145

[lusty slate]

Happy Thanks giving my friend, enjoy your time with the family

[frigid hull]

I am so tired. So I have to bond these accessoires with Illuvitars. This is why I can't put them in the place. 🙂

[lusty slate]

Ok your land is in this passport

when you log in to this wallet and you go to your profile do you see this land?

[rancid charm]

yes
How to migrate to a new passport correctly?

[lusty slate]

And you want to send it to a new passport adress or IMX wallet correct?

[rancid charm]

I would not like to change the wallet, I would like to use the same wallet where I have everything. How can I make Iluvium Zero work on the wallet that I had, so that everything remains on it. Or is this not possible?

[lusty slate]

Ok I got you now

Log in to your Illuvium Passport account and use this link this wallet to it to use your land

Add external wallet for Land
https://illuvium.zendesk.com/hc/en-us/articles/10406704244495-How-to-add-an-External-Wallet-to-your-Passport-Account

[lusty slate]

Sorry my friend I'll ask about it.....I'm not too into the Illuvitar Album collection so I have not meddle with those features but I will ask the team

[rancid charm]

question, if I give my friend access to my account, but do not give access to the wallet. if he only has access to my account and I give him the code for authorization every time, he will not be able to sell or move my land without signing the transaction in the wallet (I will not give access to the wallet)? or if he has access to the Ilyuvium passport account, will he be able to sell or transfer my land even without access to the wallet where the land is located?

[lusty slate]

When you log in to your passport use the same email you always use for illuvium

[lusty slate]

Correct, if you keep your land in your external wallet, you can have access to the land but you can't list, sell or move the land from the passport account because you don't have access to the main wallet. I assume you have it in a HW wallet correct?

[frigid hull]

No, thank you! I did it finally! Just had to bond my Illuvitars with hats and after that, I could put them into the right place. 🙂

[lusty slate]

Ah good to hear

[rancid charm]

I have land in my wallet, I do not give access to the wallet to my friend. I would like my friend to play and get resources, but he could not sell the land without my knowledge. Do I understand correctly that having access to the passport account, without access to the wallet, he will not be able to transfer or sell the land?

[lusty slate]

Yes, if he only has access to the passport he won't be able to transfer or sell the land

[rancid charm]

Thank you very much for your help. At the time when I bought the land it cost me quite a bit. I was worried about it 🙂

[lusty slate]

You won't be able to even see your land in your passport IlluviDex UI but you can now play them loggin in with the passport. when you want to see your land in IlluviDex you need to select the log in option ''connect wallet'' do so and then you can see your land in the IlluviDex

[rancid charm]

please tell me, my land is not active and I can't select it after I added the necessary wallet to my "passport". why is it not active? how can I activate it? I want to earn resources and sell in your store 🙂 please give me some minimum recommendations

[lusty slate]

You need to play your land, download the app and log in with IMX passport.....you can't select it because you don't have any resources to transfer RN

[rancid charm]

got it, thanks for the clarification.
what is the minimum amount that needs to be mined so that I can put the mined resources up for sale?
where can I see the market price?
will your site itself set the price for the resources or will I do it myself by setting the price?

[lusty slate]

This are the tools available to check the fuel market

No minimum ammount required

[wicked kayak]

where can i found here my pending withdrawal? @rancid charm

@lusty slate

i already saw it , how can i continue this?

[supple kestrel]

Heyo

The entire withdrawal process may take up to 72 hours

Check messages here - #❓❗〕community-help message

[supple kestrel]

Looks like from here you have to wait for pending your withdrawal and then complete it

[lusty slate]

You need to wait....the funds are not bridged yet

[cursive oyster]

What should I do now? Should I click the "Complete withdraw" button? Do I need to have eth in my Metamask account?

[arctic zinc]

Complete the withdrawal.

Yes.

Yes you need eth to pay for gas fees on ethereum network.

[main inlet]

Is it possible to Load Disk at the moment?
I'm stuck at a loading screen forever

[hollow estuary]

can someone help me?

[lusty slate]

Yes, what seems to be your problem

Don't accept DMs they are scam

[lusty slate]

Try clearing cookies and cache or try a different browser

[main inlet]

It worked!
Thank you

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[hollow estuary]

tholky, my wallet linked to the iluvium claim is taking drain. Would it be possible to change the wallet? Why is there no way to claim the ilv. because if I complete the drain... I'm going to fuck myself.

[lusty slate]

I'm sorry to hear that here is a guide for that
https://illuvium.zendesk.com/hc/en-us/articles/8451926649231-What-to-do-if-my-wallet-has-become-compromised-I-ve-been-hacked-scammed

[quasi mantle]

@lusty slate can i open ticket

[lusty slate]

Yes of course you can open it with #❓❓〕support

[lusty slate]

what seems to be your issue...maybe I know a quick fix. Don't accept DMs they are scam

[quasi mantle]

I have claimed my token from season 1 and 2, and send them to my wallet, but they haven't arrived in my wallet, and they no longer appear on the website.

[lusty slate]

Ok that is probably a UI bug can you send here the transaction number from immutascan.io to check the status of it

[quasi mantle]

https://immutascan.io/tx/426338595

[hollow estuary]

tholky, would you cancel the claim to the wallet being drained? and put it to another one that I send you? just doing this will solve my problem.

[quasi mantle]

@lusty slate

[lusty slate]

Ok it looks like the withdrawal process did not start. Go to tokentrove connect the MM wallet you withdrew your funds to and start the process.

[hollow estuary]

@lusty slate there's a nut job here who wants to impersonate you.

@lusty slate , would you cancel the claim to the wallet being drained? and put it to another one that I send you? just doing this will solve my problem.

[arctic zinc]

I’m not sure what exact sort of transaction you mean by “Claim”

If you mean a WITHDRAWAL from imx network to ethereum mainnet and if you mean you already started that withdrawal then there is nothing anyone can do to undo that. It will either be COMPLETED or wait to be completed.

[hollow estuary]

so, the withdrawal has already been made and it is there as completed. it is in the part that I have to complete the withdrawal.there it is Ready!

[arctic zinc]

So that’s the only next step. Complete the withdrawal. But the problem is that it seems to you like it will probably then be drained off to a scammer’s wallet.

Have you looked into what’s draining your wallet? Is it a contract or does someone have your keys?

[hollow estuary]

keys there is no way, it could be a contract. but you can't kind of change the wallet?

[arctic zinc]

No. You would have to ask IMMUTABLE X support team on the immutable X website to be certain. But I’ve always understood that they won’t be able to do anything.

[arctic zinc]

If it’s a contract then you may be able to use a site like revoke.cash to remove any suspicious spend permissions

[hollow estuary]

my wallet has a drain, I've already entered revoke.cash and there is no interaction with any contract, a while ago my Discord was hacked and this seed phrase was saved in my Discord (yes, I know it was stupid but unfortunately it already was...), so the drain is with my seed phrase and there is nothing I can do, I VERY MUCH need the withdraw wallet to be changed, because if I accept, the moment I have gas all my ILVs will be drained. please help me with this!

[arctic zinc]

I’ve said three times that there is nothing that can be done.

If you really want to ask the project that runs the chain then ask imx support.

[hollow estuary]

ok

[obtuse scroll]

Sorry friends, the issue that happened to me is the following: Several days ago I took the corresponding steps to withdraw my ILVs and transfer them to my metamask wallet, the problem is that my metamask wallet did not have enough ETH for the Fees , so I waited a few days until I could have ETH and thus be able to pay the Fee, I must emphasize that I checked daily to see if my transaction was still pending and indeed it was, I was only missing ETH,... finally today I have the opportunity to recharge my Metamask with more ETH but the problem is that the transaction is no longer pending, now everything has disappeared, and the counter has been set to (0), why? Can someone explain to me what has happened to my SILs? Thanks in advance for any help you can give me.

[arctic zinc]

The IlluviDex has some issues with these withdrawals sometimes. It’ll probably be easiest to use tokentrove.com

Use your metamask there to complete the withdrawal.

[crude storm]

I just withdrew my ILVs, unfortunately it is not showing in neither pending withdrawals in illuvidex nor tokentrove withdrawals. how long should I wait? is this normal? @arctic zinc @lusty slate

I tried to redeposit it back to imx wallet but it is not showing either

@lusty slate I logged in my metamask and saw its pending now thank you

[lusty slate]

How long ago did you withdrew them? You need to wait a bit for it to show up but the IlluviDex UI is a bit bugged. Go to tokentrove connect the MM wallet you sent your funds to wait fir the withdrawal ti be completed and finish the process there.

[crude storm]

this works brother thank you so much

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[obtuse scroll]

Thanks friend, you saved me

[obtuse scroll]

Thanks friend

Another question, once I have my ILVs in my Metamask wallet, can I transfer them directly to Binance without problems? without bridges and without anything else? And if so, what network should I use? Ethereum (ERC20)?

[vivid ingot]

guys i can't take testnet ETH? how to fix it help me 🙂

[tacit palm]

Testnet have been taken down

[lusty slate]

Once in your wallet you can transfer your tokens anywhere you want, you don't need to bridge them and use Ethereum Main Net to send them. You could have also sent them straight to your binance wallet (look at the wallet withdrawal options it's there)

[safe flare]

hey my friend is stuck in limbo and doesn't know what to do

he tried everything went as far as to unistall the game but the option to leave doesn't appear

and he a made a bug report but no answer yet

[quasi pulsar]

can you give me your/your fiend's ticket number 🧐 think we sent an email already (he has to delete some save files and will be good)

[safe flare]

He's blind he received email, followed instructions and now it's fixed, thank you for your time

[autumn valve]

I can't use it in the game, could anyone help me?

[arctic zinc]

Press B in game to create a support ticket.

Once that is opened you can use the email thread to send more screenshots or info if needed.

[autumn valve]

ok thks

[leaden condor]

Hi, not sure if anyone can help, my MM wallet just keeps spinning as below when on the Eth network but is fine if I change it to any other network. I've cleared caches and turned off Phantom wallet as others have suggested. Do have Eternl as well but have had that for ages with no issues with MM. Thanks for any help.

[winged shadow]

Im new and just got Illuvium, but im having an issue where im getting "error code: 403 unauthorized" on the right side of my screen and then stuck in the loading screen. Anyone know how I can fix that

[tropic remnant]

mainnet Eth?

[mild hawk]

The funds are in passport
How do I take it out

@lusty slate

[mild hawk]

Should I link my wallet in the profile for withdrawal?

[tacit palm]

Try turning this off

[tacit palm]

Can follow this guide

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[mild hawk]

@tacit palm

i have initiated the withdrawl how long will it take before i finalise it

[tacit palm]

Can take up
To 24 hours

[mild hawk]

Oh okay 😸

[limpid kernel]

My metamask is ready, but the staking site is stuck like this and wont connect @tacit palm who i as for help??

[tacit palm]

Try to do a Hard refresh Ctrl+R
Change browser and make sure you do not have any other wallet ext open

[limpid kernel]

hahhhahahah, every time we ask a question @tacit palm @tight spruce

Here the ids

And they're old scammers

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[limpid kernel]

Nothing working on Chrome.. it should work like always

I dont want to install metamask on Edge. I only use chrome

got it! I had to log and setup my phantom wallet because the extension was installed, but not connected. They the site let me chose metamask

And we flushed out 2 scammer accounts at least

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[buoyant spruce]

Sir if i withdraw ILV to Ethereum, do i need gas fee to my IMX passport or gas fee in my Ethereum wallet?

[polar sleet]

can I just send my ILV to Metamask directly or it needed to be connected first?

[lusty slate]

#❓❗〕community-help message

This should help with that issue 👆

[polar sleet]

It worked, thank you so much sir

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[slow trench]

hello sir do we have problems adding funds in game?

its been 2 hrs now my funds not yet arrive i dont have fuel anymore

[lusty slate]

It should not be......Go to Add funds again but now select the ''Add from IMX wallet'' connect the wallet you sent the funds from and finish the transfer to your passport

[slow trench]

wow thanks your so genius sir ❤️

[fluid lotus]

i got error code every time i try to join the game ... what happend? this is software problem ?

[lusty slate]

What error are you getting?

[fluid lotus]

"you have been banned from playing overwold and arena

and error getting user profile on the website ...

[lusty slate]

You have been banned from playing, you probably triggered some anti bot/cheating failsafe. You need to open a ticket with #❓❓〕support so that the team can review your case and unban your account

[fluid lotus]

I didn't do anything ! I just farmed, used up the energy for mining in 5 minutes and farmed raw materials to make equipments ... i think this is not illegal

[lusty slate]

I can't know what triggered it....only the team can resolve your issue through a #❓❓〕support ticket

[fluid lotus]

I hope they can solve it ! ty

[lusty slate]

They will solve it you just need to wait a bit

[acoustic pendant]

guys why the fees is high is there any way to decrese it??

[fresh moth]

Fee's are to do with the Ethereum blockchain and how active it is. The fee is called 'Gwei' and I'm afraid we have no control over it at illuvium labs.

Basically: The busier the network, th ehigher gas is. If it's quiet, the fees are lower

[acoustic pendant]

oh ok

[daring shale]

Hi, everyone!

Lately, I’ve been frequently encountering the "403 Forbidden" error, which is really disrupting the gameplay. Has anyone else experienced this issue? If so, could you please share any possible solutions? Thanks in advance!

[lusty slate]

Hi yes, there are some people with this issue. If you haven't open a ticket with #❓❓〕support to let them know the specifics of this error. I'll reach out and ask about it too

[daring shale]

Thank you very much for your response, Tholky.

I received a message from support regarding the unban: "Are you satisfied with the resolution, and is the issue resolved?" In response, I informed them that the problem is not resolved, as I’m now encountering a 403 error after the unban.

I have a few theories about this issue:

-VPN problem – I’m ruling this out because the error persists even when using a computer without VPN.
-Incomplete unban – The issue arose right after the unban, which suggests that some restrictions might not have been fully lifted from my account.
-A personal theory – Since I was banned for performing a large number of simultaneous actions (crafting many types of weapons), perhaps some sort of "stop-filter" was applied to my account. It seems I can play for a few minutes, then get hit with the 403 error, forcing me to wait 5–10 minutes before being able to play for another short period. This might be an intentional limitation placed on my account.
Dear Pholky, this error is severely disrupting my gameplay. It’s making it nearly impossible to play comfortably or spend money in the game.

[daring shale]

My ticket number is 58263.
I would greatly appreciate your help with it.

[lusty slate]

Ok I'll ask about it....remind me on monday

[daring shale]

Alright, I’ll remind you, thank you.

[willow nebula]

hello, I can't log in to the iluvium website, it's giving me an error on my profile

I tried to log in to iluvium now to play and it keeps loading infinitely with a "banned" message. However, I only played iluvium twice in the last few months.

[loud rampart]

Sounds Like you got banned.
If you think it isn't justified you need to contact #❓❓〕support

[willow nebula]

Was I banned for playing the game?
🤡

[willow nebula]

'i'll, thanks

[loud rampart]

I don't know the reason but i doubt that 🙃

[willow nebula]

Thank you, I opened the ticket, what is the average response time?
Ticket: #68695

[willow nebula]

"Since I was banned for performing a large number of simultaneous actions "

I created several shards yesterday, today I have a similar problem too.

[daring shale]

I crafted many types of weapons, and then I got banned for it. I waited about 5 days for the ban to be lifted. Now I keep getting a 403 error and can't play properly. The issue has been ongoing for several days in a row.

I hope support will resolve this error.

[oblique flax]

I dont understand why my ilv is on the eth wallet on the left but i cant withdraw it at all. I did order the withdraw some days ago but its nowhere to be found

[lusty slate]

#💬〕general message

[polar sleet]

how long should I wait for ILV to reflect in my ETH wallet?

[rugged bluff]

Hello, I have a question: Are there any rules in the game that prohibit farming and crafting supreme items to make money if we can? What kind of discriminatory action is it if someone gets banned for this?

My friend ran out of money and wanted to progress to higher levels this way to eventually grow their income, but they were banned from the overworld for it. So, does someone who invests time and effort, working hard for a few cents, really deserve a ban?

[fresh moth]

There is not rules against gridning resources, crafting mass amounts and selling them no. IF this is how he chooses to make some income to progress that is totally fine.

However, there is anti-cheat systems in place that are triggered on certai nactions. One of these is entering and exiting zones or doing certain actions very very quickly. This will flag you as a bot, give you an in-game warning, and if you do it again, you'll likely receive a ban. If your friend is infact banned and you thinks it's to do with this, then send a support ticket to #❓❓〕support and they will review + unban if nothing is wrong.

But, to answer your question, what he is doing to make some cents is perfectly fine, just be cautious when taking actions very quickly

[rugged bluff]

Alright, thank you, this is a fair response. That’s probably what happened, as he was able to farm the necessary resources he wanted within 5 minutes.

[fresh moth]

Hahaha yeah, it's probably that. Get him to send the support ticket in as soon as he can, as it might take some time for them to review the account, and they also have a list to get through! - Hope it all gets sorted fast though

[lusty slate]

the bridging process takes up to 24h after that you have to finish the withdrawal process
#💬〕general message

[oblique loom]

why i cant claim my vested token i mean my airdrop? vesting period is already done can you help me please?

[lusty slate]

You already claimed your airdrop, but you claimed early (1.43 ILV) so you decided to forgo the rest of your rewards

[oblique loom]

so i cant claim other token?? its vesting right? so mean not full airdrop then need to full unlock the vested token

[lusty slate]

Everyone had a decision to make...wait for the full vested period to be over and get your full rewards or claim early and give up some of your rewards

I didn't claimed my rewards so I can collect the full amount

[grim berry]

can we turn off the plant growth I can't even place a new building on 6 of my lands cause the plants grow back instantly even after spending a 100 credits on removing them this is crazy

[ember sigil]

why i cant claim my vested token i mean my airdrop?

I have completed the first three steps

It's been several days now and there hasn't been any

[shrewd swift]

Hi Ad, i claimed my reward yesterday, but today i still dont see in my wallet, can u help me check ?

[polar sleet]

It's that long? Well, okay

[supple kestrel]

tools.immutable.com/erc-20/

You can check your status here

Also if you didn't complete all steps for withdraw, probably its on your IMX wallet, check here -

Profile -> passport - > add funds -> ILV -> from IMX wallet -> connect wallet

Full step withdraw guide here - https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

whole withdraw process can take up to 72 hours

@shrewd swift @polar sleet

[ashen pivot]

Hello, I sent a dm to M0z4rt bot and got no answer. Do you know if he is going to answer or how can I reach support?

[peak hollow]

How much money would it take to withdraw?

[ashen pivot]

My issue is that I played some time ago on PB4 and made some progress, and today I logged into my account on Illuvidex.Illuvium.io and I see no activity and no history, looks like a new account. Do you know why all the PB4 progress was erased? I thought if I play PB4 I would be eligible for the airdrop.

[loud rampart]

Illuvium went live into open Beta in july.
PB4 was on testnet.

So i guess you created a mainnet passport Account?
If you used the Same E-Mail, you should be able to See your airdrop rewards from preseasons in your mainnet passport profile

Check your rewards as described here:
#❓❗〕community-help message

For contacting Support you need to "submit a request" AT the very top right on the illuvium Zendesk page

[ashen pivot]

right, I was on the wrong website. Now I openeded sandbox.illuvidex.illuvium.io and in the activity tab I can see all my progress from May, but if I go on Missions and open History and go to Pre-Season 1 which is the month of May, I see Playtime 0 hours, which is not true. Do you know what I can do in this case?

[loud rampart]

You need to Check that in mainnet and you also need to use the Same mail for both, your testnet and your mainnet passport

[peak hollow]

what do i have to with the error on immutable x?

[loud rampart]

Depends on ETH mainnet fees

[peak hollow]

i cannot connect it with metamask

[loud rampart]

What error do you get?

[arctic zinc]

I don’t exactly know what error you mean. But I suspect turning off this metamask experimental setting will help. #❓❗〕community-help message

[peak hollow]

thanks bro

[ashen pivot]

Today when I logged in on Illuvidex.illuvium.io ( which I guess is the mainnet) I logged with the same wallet, and it asked me to enter a name and I put a different name from the one on the testnet, but I checked and the wallet code is the same, the difference is that on testnet it shows the activity and on mainnet it shows no activity. Should I synchronize it somehow to update the mainnet with the activity?

[arctic zinc]

The IlluviDex sometimes has issues when doing the withdrawal process. Send me your passport address and I can take a look eventually. It should take your metamask wallet to complete the withdrawal process.

[arctic zinc]

There’s not really a thing to do to synchronize anything.

If you are certain that it’s the same 0x…address then you should contact support on the website below. Ask the chat bot to open a support ticket. They will need your passport address

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

It should have been claimed by and then immediately transferred to your passport.

(FYI you should avoid posting your email address in public like this… too many scammers around for that to be a good idea).

You could share your public passport address here if you’d like someone to help find your tokens using inmutascan.io

[ashen pivot]

Thanks, I submitted a request. Do you think it's possible that the progress doesn't appear on mainnet because I never played the mainnet game?

[grim fox]

@arctic zinc Can you help me? I requested the withdraw of the ILVs from S1, but nothing appeared on the list of pending

Is this normal? because when I applied a few months ago it showed up as pending at the same time

[lusty slate]

can you send your transaction number from immutascan.io to check the status of your withdrawal

[grim fox]

I found the balance, I think they made some changes in the system that I had to log in directly with my wallet to find the balance, then I requested the withdraw and it was pending

Thanks

[mild hawk]

guys

mines ready but eth fees is 9$ today dafuqqqq

when is it low usually ?

[peak hollow]

After withdrawing how can we see ilv on meta?

[tacit palm]

Weekends are usually the cheapest

[ocean turret]

How can I swap/bridge ILV tokens on IMX network?

[arctic zinc]

Make sure the SEASON is the right season for the one you played. The correct dates

[ashen pivot]

I did, should be Pre-Season 1, hope the support team can help me solve this problem

[arctic zinc]

You could try using a site called immutableswap.io

It’s not really a dex but it works. Be sure to watch the price input compared to output. The liquidity may not always be deep enough.

[silent sedge]

are you here?

how can i clear the cookies an cache in chrome?

[lusty slate]

Yes

[silent sedge]

i do all that and reconnect my wallet again but now my ILV is disapear.what should i do?

[lusty slate]

Try a different browser. Make sure you are connecting the MM wallet you sent your funds to

[silent sedge]

i try to connect metamask but still nothing popup from that

i clear all cache and cookies and extension except metamask

[silent sedge]

bro i connect my metamask and saw my ILV but now when i click on withdraw and select my ILV still nothing pop up from metamask. i allow my chrome setting to pop up from all sites

nothing pop up 😥

[lusty slate]

Good news is that everything is there.....maybe try another browser

Also make sure this setting is off in your MM wallet

[silent sedge]

which browser do you suggest?

[lusty slate]

Check the message sent above and try that. Har question on the browser many people have problems with some or another....I would go Mozilla if not then Brave

[mild hawk]

Yo hello to withdraw ilv I need fees in erc20 or base ?
@lusty slate

[silent sedge]

must turn of this setting?

[mild hawk]

You can withdraw it from illuvium site itself why go to immutable and do it ?

[lusty slate]

If you want to withdraw to ETH main Net then yes you need eth for gas fees..

[silent sedge]

i do that but my transaction was failed and not showing my ILV in illuvidex until now

[mild hawk]

I mean I need to have eth in eth main net or I can use eth in base main net ?

[lusty slate]

Yes, it sometimes messes with IMX interactions

[lusty slate]

I think you can withdraw to base (check the options) of so then you would need some eth there.....it depends on what chain you withdraw to

[mild hawk]

I click withdraw and a window pops up in metamask with fees in it don't know what network is it eth main net or base

[lusty slate]

What network did you withdrew your funds to?

[mild hawk]

Haven't withdrawed it yet so am asking

[lusty slate]

I'm assuming your funds are already bridged

Did you withdrew from your illuvium account?

[mild hawk]

Aah am confused and got no clue how to withdraw it bro tbh

[lusty slate]

Where are your funds?

[mild hawk]

Yeah it went pending for 24 hrs and now it's in ready state and I wanna transfer it from there to metamask so what I gotta do

[lusty slate]

Can you see them in your Illuvium Profile (IMX passport)

[lusty slate]

Ok perfecto, what network did you select before you started this process? What wallet did you withdrew to?

[mild hawk]

Yeah it's there still

[arctic zinc]

Sounds like you’ve gotta complete the withdrawal then. https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[lusty slate]

Can you send me a transaction number from immutascan.io

I'm flying blind here

[mild hawk]

From passport it went to imx I think and now it's showing ready so I have to withdraw it to metamask

[lusty slate]

Ok then do as Jesse suggested. I'm almost sure you withdrew to an ETH MainNet wallet

[mild hawk]

I haven't withdrawed it yet from there bro 😭

[gilded crystal]

@lusty slate

[arctic zinc]

This is you STARTING a withdrawal

[lusty slate]

Yo

[gilded crystal]

@lusty slate Which network to withdraw, is it erc 20 or base network

And if its base will i have ro bridge it to erc 20 to withdraw

[mild hawk]

Yeah I got it, a window in metamask pops up every time I click withdraw, juz to check fees I do that !!! My doubt is I need eth in ethreum mainnet or base network

[arctic zinc]

If you did what you say you did right here then you were doing the process as described in this guide. https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

go to the guide and complete it.

[lusty slate]

That is up to you....if you want it in ETH Main Net ether way no need to send it to base just send it straight to ETH Main Net

[arctic zinc]

It’s ethereum mainnet.

[gilded crystal]

I see, eth mainnet is mandatory for transaction with ilv site, is that the scenario? @arctic zinc @lusty slate

[arctic zinc]

Unless someone is using a bridging tool (like layerswap or orbiter) there’s not going to be any other way to get the tokens off of imx network than using the native immutable withdrawal process which withdrawals from imx to ethereum mainnet.

[mild hawk]

Oh so I gotta have fees in eth main net itself ig ?

[arctic zinc]

Yes

[gilded crystal]

@arctic zinc what all network you guys providing to withdraw ilv tokens?

Kindly tell all the choices...

[lusty slate]

Well ILV is an ERC-20 token so yes we are ETH based.....but you can still send your funds straight to CEX wallets

[arctic zinc]

You pay fees ethereum mainnet gas fees to complete the withdrawal from immutable X network to ethereum mainnet.

[lusty slate]

Yes ser, to finish the withdrawal process you need some ETH in your MM wallet