❓❗〕community-help

[agile dagger]

ok

[lusty slate]

Or after the 8h follow what peter suggests here
#❓❗〕community-help message

Yes now I'm ready

So you ghot funds in zkEVM correct?

[true mauve]

correct i have about 10.11 points and i need to bridge it to another account so i can put that in my ilv wallet to buy crypton

[lusty slate]

Ok go to IMX website and use layerswap to bridge your tokens fom zkEVM to IMX. I noticed you have those funds in IMX token you probably need to Swap those for ETH before sending them to IMX

[true mauve]

how do i do that??

[lusty slate]

Lame but secure, I already linked him to Peter's message
#❓❗〕community-help message

[lusty slate]

Go to Immutable official website and follow the arrows in the image...I'm here for specific questions

[true mauve]

bruh what? i live in the US

[lusty slate]

That's weird...clear cookies and cache from browser

[rough marlin]

That looks like a different issue... Ah well. 🙂

[lusty slate]

Yeah his funds are not ready, they have not been bridge yet

[true mauve]

why does it say i dont have a balance and what number do i put in the ammount spot??

[lusty slate]

Because you don't have ETH, you have IMX tokens, you need to swap those for ETH (3rd picture)

[shut trout]

why i always get error code "403" in most modes and it repeats.makes me extremely annoyed

[true mauve]

i cant swap it says its not available in my region even thoug i live in the us???

[lusty slate]

Yeah that should not happen, are you using a VPN?

[true mauve]

no not at all

[lusty slate]

Then I'm at a loss, you should contact IMX for that......or bridge those IMX tokens back to L1 change them and then bridge them. So this route seems to be close ATM because you can't use IMX tokens in Illuvium

How did you get those IMX Tokens? Did you buy them?

[lusty slate]

OK I just thought of a workaround

[true mauve]

alright hit me

[lusty slate]

No, sorry no fuel crates listed in IMX token

[true mauve]

ok so can you show me another way to get funds onto that account so i can get funds on illuvium should i just put another 20$ onto my regular imx account?

[lusty slate]

OK, you can choose which route you go, a Centralized Dex is a bit cheaper but you have to go through KYC (Know your costumer) where you have to send your personal data to the DEX, or a Decentralized one like Uniswap

[true mauve]

well i did just sign up for a binance account so where do i go from there?

[lusty slate]

Great, then go to Binance and buy your $20 worth of ETH

[true mauve]

alrighty now lets see if i can figure out how to do that 😅

[true mauve]

does it matter which eth it is? bc there is usdt, usdc, and btc?

and am i trading is that what im doing?

[lusty slate]

If I'm not mistaken you need to buy ether USDT or Binance stable coin and then you trade that for ETH

[true mauve]

what?

[true mauve]

where do i go from here?

[lusty slate]

USDT is good

[lusty slate]

Go to your Binance profile and select buy crypto

[true mauve]

ok now what?

[arctic zinc]

That’s BTC. You’ll want eth

[true mauve]

thats what im trying to figure out how to buy 😅

[true mauve]

im on the us site it switched me over should i switch back?

[lusty slate]

better stay on your US site.... @arctic zinc you are from those parts of the world

[arctic zinc]

Binance does have some good info on how to buy eth.

I just found this page using google to search for use Binance to buy eth

[arctic zinc]

I am from the us yeah.

[true mauve]

i have no idea how to buy eth with binance yet though

[lusty slate]

https://tenor.com/view/team-america-america-hell-yeah-brother-hulk-hogan-american-flag-gif-14478578

[true mauve]

i clicked buy crypto and this is where it brought me

[arctic zinc]

Looks like there’s a drop down menu to select a different thing to buy. Like ETH.

[true mauve]

yes i got to here and then here

[lusty slate]

Are you logged into your account?

[true mauve]

is this right so far? and yes i am

[arctic zinc]

Looks fine yeah. Seems like you’ll start with some usdt and then maybe go from there to use that usdt to get the eth.

(Moonpay on the IlluviDex can’t come soon enough, it should make it much easier to get funds ready for using with illuvium)

[lusty slate]

1000% agree

[true mauve]

i cannot wait for that and i just got this so hopefully 🤞

[true mauve]

ok it was accepted now how do i get eth?

[arctic zinc]

You’ll want to find this that I’ve circled above

So you can use usdt to buy that eth

[true mauve]

ok i got to here now what should i do because im not quite sure what to put into the number fields

[arctic zinc]

Honestly I’d suggest just using the MARKET buy. It’s much easier. You just buy the eth that you can using your usdt.

[true mauve]

ok i got here but why does it still say my max ammount is 0?

[arctic zinc]

Hmmm not sure.

Sometimes there’s a cooldown period. I don’t know why it says you don’t have udst since you would have just purchased it.

Maybe check back in your binance account balances and make sure you can see what is on the account

[true mauve]

yo wtf

hol up wait a minute

ok i bought the eth now what?

OMG I FINALLY BOUGHT ETH F*** YESS

[arctic zinc]

Wait for moon.

https://tenor.com/view/i-choose-rich-tucan-crypto-gif-12176844202965080246

Ok no more jokes. Umm the next bit…

Is possibly the extra tricky bit. And I’m gonna let Tholky help

[lusty slate]

Peter is making a guide for step by step deposit from Binance

it'll take 1 - 2h but It will be very helpful for @true mauve and other people

[lusty slate]

I remember my 1st time too...hahahaha congrats

[true mauve]

THANK YOU! but what do i do in the mean time?

[loud rampart]

choose the color of your lambo already?

[true mauve]

yeah went for an aquamarine intelligent blue 😎

[lusty slate]

I've been exploring the steps but let's better wait for Peter's guide......you already waited long a few hours is not much.......you could play Illuvium in the free regions or play arena gauntlet

[true mauve]

alrighty sounds good! how long has he been working on it? and how much longer should it take do you know? if not completely understandable

[loud rampart]

if new to the game, you can already grind stage0 in ow or play f2p in zero, or play casual matches in gauntlet... depending on what game you like to play 🙂

[lusty slate]

I'm pretty sure we could make it work but as it is your 1st time I want to cover all angles so that all runs smoothly. Peter told me he has everything but it will take him 1 - 2 hours to have it public ready, this guide will help you and many others to come

[true mauve]

oh wow so its coming very soon? like today soon? or was there an eta? that would be sick i cant wait tbh

[lusty slate]

If you mean the funds, it should take 2 - 15 min to arrive and be ready to be used to buy fuel.

[true mauve]

No I mean for the tutorial bc I have the funds I just don’t know how to buy crypton with it?

[true mauve]

and i thought you wanted to wait until peters guide came out in order to transfer eth to get crypton? or fuel?

[arctic zinc]

Yeah Peter is actively working on the guide. Probably is a good idea to wait for it to be done. Hopefully an hour or 2

[true mauve]

oh alrighty like an hour or two like its coming out today?

[lusty slate]

Oh that part is easy, once the funds are in it's just a couple of clicks

[true mauve]

idk how to get the funds in though lmaoo

[lusty slate]

With Peter's guide...that's what we will wait for

[true mauve]

got it lmao my bad

[lusty slate]

No worries, better to be on the safe side

[true mauve]

i appreciate it thank you! and can you possibly ping me when it comes out i have to work today in about 3 hours

[lusty slate]

I will

[true mauve]

and his guide is coming out today right?

[lusty slate]

Yes in a couple of hours tops

[true mauve]

ok sounds good thank you so much!!!!!

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[rapid pollen]

hi,,season 3 . on hold, no airdrop this month right?

[arctic zinc]

Ok. If I remember correctly you’ve mentioned that you have something on imx zkEVM. There is a way to get those bridged to immutable x and maybe even swap it for eth if it’s a different token.

The site you could use is

immutableswap.io

It uses your passport to make it work

[lusty slate]

correct
#📣〕announcements message

[true mauve]

THAT WORKED THANK YOU! now how do i transfer that to my illuvium account? or do i have to buy eth first? then where should i buy eth to get it on my account the soonest?

[arctic zinc]

What token do you have?

Was it imx tokens that you transferred from zkEVM?

[true mauve]

yes it is!

[arctic zinc]

That site can swap your imx for eth too!

Use the SWAP tab

imx for eth

[true mauve]

gotcha then how do i check that balance? or does that balance go straight to my immutable x?

[arctic zinc]

That should then show up on the IlluviDex ready to use

If you are doing what I think you are doing. Haha

[true mauve]

yes? lmfao

[true mauve]

i think thats right lol

[arctic zinc]

Yup

[true mauve]

wonderful and that should go straight to my illuvidex?

[arctic zinc]

Yes

[true mauve]

OML YOU GUYS ARE LITERAL GODSSS THANK YOUUUU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[arctic zinc]

Not even a little. I took too long to remember that would help you

[true mauve]

ITS SO BEAUTIFUL 😍

[arctic zinc]

The guy that made immutable swap is super cool for providing that tool honestly. He does take a cut but still Awesome.

@merry meteor

https://tenor.com/view/mike-o-heam-giga-chad-gigachad-sigma-male-gif-14252379233135682789

[true mauve]

nah youre all good man i really appreciate all fo the help both of you have helped me with, and as he should and that is literally all of you guys iu stg

[arctic zinc]

Pretty sure he is him

[lusty slate]

Oh man this is great, I'll take a note of IMX swap

[calm swallow]

Hello

I withdrew pre-season 1 tokens. But now I checked I don't remember where the tokens I withdrew will be transferred to, please check for me. Pls help me check.

[tacit palm]

Did you collect or bridge them
Out of IMX?

[last sky]

So I understand the season 3 is paused, but there are still missions on the website. What happens with the reward points from said missions? Also If I completed a milestone during the pause did i just waste the points?

[calm swallow]

I don't remember exactly what I did. If I made a mistake somewhere, will the ilv still go to one of the wallets I'm holding?

[lusty slate]

@true mauve here is the guide to transfer founds into illuviDex from an exchange like Binance:
https://illuvium.zendesk.com/hc/en-us/articles/10909882916623-How-to-add-funds-from-an-exchange-to-your-Passport-Illuvium-account

[tacit palm]

can you share your passport adress or in DM? no one from Illuium or mods will ever DM first.

how long ago was it?

[solar swan]

Same kind of question... i got s2 rewards... cool...what about the milestones did you guys come up with anything? Messed up s2 at the end you just deleted that. puff. The info didn't reach everyone looked like a scam honestly. You kind of need to fix that somehow ppl that didn't know and worked almost all month 🙃 like me. New player integration is bad...and i am in crypto for a while now....Still can't believe you guys pulled something like that.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[crystal imp]

Will season 2 ILV rewards increase? Have bots been eliminated?

Or will the rewards stay like this?

[rotund harbor]

I would think its already defined, since claim is available I wouldnt think they would enable to claim unfinalized version

[weak lily]

I’ve got some ILV in my passport and don’t seem to be able to use it to buy resources? Can I only use ETH?

[sharp flame]

Yes might be due to limitations on the platform you might need to use Eth to buy resources

[arctic zinc]

That’s correct. ILV is not used to buy anything.

[sullen badge]

can you pay fuel with illuvium?

[plucky stratus]

I have no idea. I'm trying not to

[sullen badge]

i cant connect illuvium to my coinbase wallet, sais error

[civic quarry]

Metamask wallet cannot be migrated, there are tokens obtained from the test network inside. After I sign in with Metamask, the passport login page does not pop up. What should I do? help me

[hexed bloom]

Hey guys I've been trying to play illuvium arena for so long now. Don't know why the team I built appears as invalid?

Are there any min/max quantities of illuvials/weapons/suits I should know?

you mean report a bug?

[civic quarry]

I have submitted for 11 days, the most recent reply was three days ago, and it did not solve my problem.

#65457

There must be a problem with the interface between your passport and Metamask. I have seen many people, like me, getting stuck in a loading circle after signing with Metamask.

[civic quarry]

Metamask wallet cannot be migrated, there are tokens obtained from the test network inside. After I sign in with Metamask, the passport login page does not pop up. What should I do?

@tacit palmEmail is tied to airdrop
However, I created a new passport account with my old email address, but did not find my test network airdrop.

[coarse jay]

Just a heads up, got a dm from a fake Jesse saying that I need to sync my land.

Glad the real Jesse put in there about me that they won’t sent a DM. Totally saved me

[karmic swan]

i am getting this 5~ times a run, no VPN, im running through a map and killing everything then jumping into battles one by one, about every 5 battles this pops up

[arctic zinc]

?scam

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs
Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[arctic zinc]

Yes there are.

You need to

-own all the things in your team
-include all lower stages of any illuvial (you need lynx to be able to have a nimble lynx to be able to have nimble floralynx)
-there’s a minimum number of weapons and armor (last I checked there was info about this when attempting to SAVE my team)
-must have 50 things total (armor+weapons+illuvials)

[arctic zinc]

Sounds like you have two separate wallet addresses. See if you can find the address that has your preseason airdrop associated with it. Contact support at the site below.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

There is no reason to migrate a testnet account. No reason at all.

[arctic zinc]

This is a common issue. #❓❗〕community-help message

the other most common issue is having another wallet extension getting in the way (like phantom wallet) turn off other wallet extensions, just leave metamask on

[vestal kernel]

Hey Jesse do you have PayPal? I need a favor. I’m stuck with ILV in pending cause my metamask balance is 0. And i can’t use PayPal to buy Eth ,so i can’t pay the gas, but currently i have money only there on PayPal . If i send you 10$ with PayPal , can you send eth for that value to my metamask ? Would appreciate 😅

[arctic zinc]

Oh my. Umm I am not even able to consider doing this at the moment. I’m about to board a plane.

Doesn’t metamask let you use a credit card to get some eth?

[vestal kernel]

Ye I don’t have a credit card😂

[arctic zinc]

I own some small amount of eth on my PayPal account. What seems to be preventing you from getting eth on PayPal?

Well it may not be able to transfer it to an outside address anyways…

[vestal kernel]

I tried yesterday, to pay with PayPal directly with metamask. But it ends in an infinite loading screen. I think is because PayPal works differently with crypto in Eu. Dunno. But thanks anyways.

[arctic zinc]

Europe… yeah it’ll be different. And still country by country

[vestal kernel]

Probably in my is even with the worst policies. Literally can’t do nothing without have to pay something and gain 0

[whole shoal]

My game reacts late to the buttons I press.. and automatically releases the button I hold down.. I have had this problem for a few days. I tried it with 2 different internet connections, the result did not change.

[fresh moth]

Not 100% sure what would be causing this, but I would suggest checking all your drivers and hardware are updated

[solar swan]

Is anyone going to address that or i am just being ignored 🙁 BTW how do i spend the illuvium token i just got in.the game? Don't tell me i have to send it out and transfer it back in.......ETH gas fee's are huge.

[whole shoal]

Hey, I had an update, I did it and it was fixed, thank you.

[fresh moth]

Stop it.

[red jetty]

Good morning
I have some dollars in iluvium, earned in the game, on Immutable....but the last time I tried to withdraw them to use in the game I ended up losing the cryptos....
Does anyone know how to do the process of transforming the Ilvs into eth or usdc and sending them to the game's market?

YouTube videos don't help

[grim berry]

anyone else having issues with not getting email code to login

third time is a charm i guess lol

[tacit palm]

Checked your spam folder?

[rough marlin]

I've used immutableswap.io a few times to turn ilv to eth first.

[ruby plinth]

jey guys anybody has problem when wanna withdraw or deposite when imuttable window shown it say metamask version .... cant support and i cant do anything , my metamask is up to date , is it possible because i updated metamask didnt support?

[glad atlas]

@ruby plinth I had similar problem today but I got it rectify

[humble fog]

gm, when is the next patch set to be?

[sharp cedar]

Do the points that we get from the missions rn contribute to anything at the moment?

[sullen laurel]

does anybody has issues playing Arena? it shows me waiting response from server...

[sullen laurel]

no, doesn't

[lusty slate]

It happens to me sometimes. Try restarting your router and your computer

[lusty slate]

There are some issues with MM but it was usually related to it not reading the correct network, try this and see if it helps your case.

Here is also a guide in how to withdraw founds properly
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[sullen laurel]

didn't work - i just changed to survival .. It seems that the only affected is ranked ascendant (didn't load the teams even - i played 3 games then didn't work anymore, never happened to me until today)

[lusty slate]

Can you please report it in-game with B. Thanks

[abstract socket]

hey guys i was wondering whats the utility for ETH/ILV SLP

[arctic zinc]

Nothing special anymore. It can be staked so the ILV half is eligible to receive revdis.

[celest shale]

may i ask, i try to withdraw my .2 ilv why isnt it arriving in my wallet? it also not showing in my withdrawal funds

[tacit palm]

Did you withdraw from
Your Illuvidex using the bridge?

It takes 24 hours and needs to be claimed on Ethereum when it is ready

[celest shale]

nope i follow the one on annoucement

[tacit palm]

Which one was that?

[celest shale]

from these one

[tacit palm]

Ah ok,so you pressed collect and that will move it to your passport adress

[celest shale]

to my evm address linked to my passport address

[tacit palm]

Can you share your passport adress here or in DM, I won't DM you first

[celest shale]

check dm

[civic quarry]

I did not provide two separate wallet addresses, but after completing the 4th step according to your migration guide, I proceeded to the first part of step 5, but could not access the page for logging in with my passport email.

[civic quarry]

I did not provide two separate wallet addresses, but after completing the 4th step according to your migration guide, I proceeded to the first part of step 5but could not access the page for logging in with my passport email.

[civic quarry]

I registered with the MetaMask wallet, but I can't see my testnet rewards now. Therefore, I need to migrate to the Passport wallet in order to claim my testnet rewards.

[warm nacelle]

Hi, it's been a while since I logged in and I want to get back into the adventure, I'm trying to migrate my legacy account to the immutable passport, but I can't link it, it grinds once I've signed my wallet but nothing happens, do you have any idea or tell me who I can contact? Thanks in advance

I have land and nft on the account, impossible to log in to the site.

yep

i send request friend

[tacit palm]

Be careful in DMs do not click links or connect wallet.
No one from Illuvium or mods will DM you

[tacit palm]

Can follow this guide to migrate your legacy stuff across.

https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

[warm nacelle]

it doesn't work

it blocks at this stage, it loads but nothing happens

[tacit palm]

Do you have ad blocker or on a vpn?

[warm nacelle]

no vpn, yes i desactived ad block

[tacit palm]

Did that work?

[tough topaz]

How to withdraw ILV fund to metamask?

[lusty slate]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[visual jungle]

@lusty slate bro i told you i think i did the wrong process ,, coz i sent it to my meta mask and i choose this as you can see on my screenshot

[lusty slate]

No worries, you just sent it to your MM wallet in IMX......Now go to Immutable website use layerswap and connect that wallet (you should be able to see your tokens there) to bridge it to the same wallet in L1

Or send the founds back to IMX passport and do the correct process

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[visual jungle]

what token should i choose here? sorry im so confuse

[lusty slate]

What token did you send?

[visual jungle]

ILV bro

[lusty slate]

Give me 20 minutes.....It's hard to do this from my phone

[visual jungle]

ok no prob bro

i choose withdraw to imx wallet but i put metamask address ,, is that ok? i cant even see the token on my meta mask even i put the token address there

[visual jungle]

i got it now

now my problem is how can i withdraw it

i got it but i cant see how can i swap this one to imx so i can withdraw it

[lusty slate]

You don't need to swap it to withdraw it. What site are connected to?

[visual jungle]

what do you mean what site

[lusty slate]

where are you seeing this?

[visual jungle]

its in my immutable right now

[lusty slate]

Perfect, It's in your passport, then go to Illuvium page and withdraw the ILV using this guide
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[arctic zinc]

Sorry I had a typo. I meant to say that you HAVE two addresses. There are some issues with passport accounts that can lead to having an old passport address that had been accessed using your email address that due to some issues gets removed from being accessible from your email and is then replaced by a different address that is then the only address being accessed by your email.

[arctic zinc]

Migration does not move a testnet account to mainnet. That is not what migration does.

Migration is for transferring land and illuvitar nfts that were purchased using a metamask wallet prior to the use of passport accounts.

[arctic zinc]

I’d like you to contact the support website.

Please stop attempting to migrate. It will not help you do what you want to do.

[main token]

guys can i cancel a withdraw that i made and its ready on the pending withdrawls?
i dont see a option for that, so not sure if i can returne the eth to my passport wallet.

[graceful shoal]

@calm jetty was your issue with migrating your legacy account solved? i think i am facing the same issue

[visual jungle]

thank you very much ❤️

[arctic zinc]

No. It can not be undone it can only be finished.

[arctic zinc]

What sort of nfts do you have that you want to migrate from your old imx wallet to a new passport account?

Some of these guides should help you to do the things you would need.

Zendesk guides:
https://illuvium.io/news/illuvium-guides-let-zendesk-guide-you

• Guide for ppl who skipped the migration (recovering their Ranger name, moving assets manually) https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

• Guide on how to migrate from old account https://illuvium.zendesk.com/hc/en-us/articles/10287929717135-How-to-Migrate-your-old-account-to-Passport-system

• Guide on how to move tokens (this is not part of the migration and they have to do it after migrating) https://illuvium.zendesk.com/hc/en-us/articles/10287938166543-How-to-Move-ETH-USDC-and-sILV2-Tokens-from-a-Different-Account
  (known issue and worked on, missing option for ETH and USDC to use regular transfer from Passport to Passport)

• Buying Fuel https://illuvium.zendesk.com/hc/en-us/articles/10284874160399-How-to-Buy-Fuel-on-the-Fuel-Exchange

• Creating Account https://illuvium.zendesk.com/hc/en-us/articles/6505944164623-Account-Creation

• Starting Guide to Illuvium: Zero https://illuvium.zendesk.com/hc/en-us/articles/10277336959247-The-starting-Guide-to-Illuvium-Zero

• Add Funds to Passport from L1: https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

• Withdrawal Funds from Passport to L1: https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

• How to add an external/secondary wallet to your passport account https://illuvium.zendesk.com/hc/en-us/articles/10406704244495-How-to-add-an-External-Wallet-to-your-Passport-Account

• How to transfer land from passport wallet to secondary wallet (like an imx metamask wallet including mm with hardware wallet integration) https://illuvium.zendesk.com/hc/en-us/articles/10406834136079-How-to-Move-Your-Land-to-Your-Secondary-Wallet

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[candid wagon]

Why doesn't the testnet appear to me?

[arctic zinc]

Testnet access was only for a select few

[arctic zinc]

I don’t see it when I search. I only see it in my LIBRARY

[candid wagon]

thanks :c

[humble fog]

if the Lynx OmegaAbility Damage has been buffed to 375, shouldnt the description say 125 OP instead of 100 OP?

[loud rampart]

#💬〕testnet-discussions

[real shadow]

What does this mean? How to solve it? Which is the mainnet here?

Does my account transfer remind me to connect to the mainnet? Which mainnet is this? Thank you

My metamask wallet is already the latest version and is also on the eth mainnet, but it still prompts me that I cannot connect.

Please help me. My old account cannot be transferred. It prompts me to connect to the mainnet every time, but I have already connected. Thanks

My land is on my old account and can't be found now

[civic quarry]

So I can't see my ILV belonging to me on your official website through the MetaMask wallet, how can I claim back my testnet rewards of ILV?

[frigid hull]

I got this screen after reinstalling the Experimental version. 🤔

[quasi pulsar]

you sure you reinstalled it?

should be:

[frigid hull]

Somebody said that the Experimental and Testnet version is not the same, so it caused the issue I think.

I have only Experimental.

[quasi pulsar]

where did you get this experimental version from?

[frigid hull]

Huh, there was an AMA or something like that here on Discord, when Kieran spread some keys. I could catch one key.

[oak garnet]

Hey anyone run into the LowLevelFatalError [File:C:\illuviumgame\Source\AutoBattle\Simulation\BattleSimulation.cpp] [Line: 3681] ABattleSimulation::CreateNewSimulationWorld() - Could not load hyper config
Error i can't get teh game to play at all it crashes the second it loads. ? It happen when i was enterting combat?

[oak garnet]

Im getting the same thing from the key i have expermential download from Epic Games Launcher is not working even though it says this is the Sepolis version or whatever it just doesn't patch to the newest version

[quasi pulsar]

yup, so as in the announcement, only the Testnet version is included currently

[oak garnet]

ANy clue on the BattleSimulation.cpp file error that it can't load the hyper config file?

Right before this happens in Overworld i could tell something was wrong becuase my G key stoped functioning as well and the illuvials i had scanned showed a loading circle when i looked on the map then when i tried to enter combat it crashed now whenever i try to even enter overworld OR arena i get the same crash ( been happening since yesterday morning very annoying can't play at all)

[quasi pulsar]

Can you try deleting your "Saved" folder, It helped the user who just had the same issue

How to delete your "Saved" folder:

• Input this to your file explorer to get to the folder directly:
• %appdata%/../Local/Illuvium/
• Delete the "Saved" folder

[oak garnet]

Will do when i get a break from work or when it happens again ( i just started a reinstall before work this morning ) lol

[frigid hull]

Yeah, it was me and resolved the issues. I just had to set up the graphics and control settings again.

[oak garnet]

this works if you want me to write a bat script or something to do this for less tech savy follks but yeah its just something in there that needs to be cleared out

[quasi pulsar]

thank you, the regular steps are fine (security issues running script etc, you know) I have checked with our magician (#Jeremy) and it looks like its connected to you both oppening the Experimental build, you just overwritten some files (Experimental build in not meant to be used)

[frigid hull]

@quasi pulsar I can't report this with screenshot (pressing B), so I put this picture here. Time played: 0.00 🫣

[quasi pulsar]

please report thru #❓❓〕support (but this one may be caused by deleting the saved folder, so skip this report, and let us know if it happens again)

[frigid hull]

Thank you! 🙂

[edgy root]

When do we see our points for season 3?

[tawdry idol]

I'm thinking when season 3 starts.

[edgy root]

Wait it is not live yet?! 😭

So no rewards during this period?

[sullen bear]

I'm trying to withdraw ilv, but it doesn't give me the option ready, can anyone help me?

[tacit palm]

when did you do the withdrawal?

[stable skiff]

No there is a pause rn

[edgy root]

Okay

[sullen bear]

5 days ago

[tacit palm]

mind sharing your adress here or in DM? i wont DM first

[dim radish]

Hello where i can see contract transaction from my account?

[lusty slate]

immutascan.io

[dim radish]

https://immutascan.io/address/0x5469dea2243a7cfdab3d2aecc1a53658bf7a8942

can u help me? i dont find my tokens

[lusty slate]

If you mean this funds, they are already bridged

[dim radish]

the transaction is complete?

[lusty slate]

Follow the last steps to this guide to complete the process
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[night bolt]

Yes access them through Illuvium site menu passport>withdraw funds and pending

[dim radish]

0 pending and ready 0

[lusty slate]

clear cookies and cache or try a different browser. Don't accept DMs from ANYONE they are scams

[dim radish]

i dont accept nothing, in pending passaport said 0 and ready 0 i connected from my bybit account wallet web 3

[lusty slate]

Clear cookies and cache from the web browser you are using and look again

[dim radish]

keep

[lusty slate]

Try a different browser, maybe some extensions in the current one you are using are messing with the UI. Your funds are there and ready

[dim radish]

the funds are in my wallet? or are in pendant?

[lusty slate]

They are ready to be transferred to your L1 wallet, you just need to pay the gas fee and they will be in your wallet

[dim radish]

If I choose another wallet, will these tokens appear?

[lusty slate]

No, you need to connect the same wallet you used in the withdrawal process

[dim radish]

i maked with bybit wallet web 3, maybe got a problem with that or something for no show nothing in pendant

ahh okay finally i found 25 eth for fees

[rain pond]

Hello, I have a problem I can't connect my meta mask to Imx to transfer my ilv, and when I try via illuvium.io it takes away a small amount from me but it doesn't transfer anything to me

[lusty slate]

MM is being funky....try this on your wallet. It usually does the trick

[rain pond]

@lusty slate Ho thx you i can connect now 🙂

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[sullen bear]

Ok, I sent a DM

[dim radish]

i closed my broswer and now dont show me again i try delete cookies and etc..

[chrome sphinx]

I'm trying to learn how pricing works and what would good look like for something like this?

[arctic zinc]

No boost for attack damage is sad for this rogue. But the max attack speed is probably more important

[shut thorn]

besides what Jesse said, having 50% on only one stat is also not that good. I'd advise you to prioritise good stats and to understand which stat is better for each illuvial and their class. also, holos are nice but don't usually aggregate so much value in T1 illuvials, unless it is darkholo. dakholos are very hard to find, but you can always sell them for a reasonable price even if it doesn't have good stats. and you can download Scoriox's extension (IlluviStats) and spend some time understanding the marketplace and the current prices, the extension makes it a lot easier

[lusty slate]

Did you complete the withdrawal process if so they should be in your L1 wallet

No you did not.....try connecting to token trove and finish the withdrawal process from there, see if you can see your funds

[chrome sphinx]

Where do i find this extension?

[shut thorn]

Search for IlluviStats on the Chrome Web Store. Here is his video explaining how to use it: https://www.youtube.com/watch?v=Cp-FVpjXuc4&t=334s

[lusty slate]

Please use #🛒〕illuvials-dex channel for this

[thick tiger]

I can't add images in other channels. The add button is disabled

[lusty slate]

You need to be lvl 5 in discord to do that. You can check your progress in #👑〕bot-commands type !rank

[prime hedge]

GM

[fading epoch]

I’m stuck on loading page after a click connect passport I run the game on Mac

[nocturne dome]

so im trapped i was looking cant find anything to say how or what to do yet so well i look ill drop this here and see if anyknow knows how to fix im trapped without a button home

[real shadow]

Please help me, I still can't solve this problem. Thank you

[lusty slate]

#❓❗〕community-help message

[lusty slate]

You need to make sure you get to the email verification tab and do so to play the game

[lusty slate]

This should solve this issue
#❓❗〕community-help message

[real shadow]

thanks very much,Now I'm stuck here

[lusty slate]

Don't log in with wallet, log in with your email

[real shadow]

The problem has been solved, thank you very much

[nocturne dome]

thank you it worked and also thankyou for getthing back as fast as youre team did

[elfin aurora]

does anyone know how to fix this?

it didn't use to do this, now its crashing in every dungeon, and I have no internet issues so idk what it is.

[arctic zinc]

Reads like something went wrong with some files.

Have you tried reinstalling the game through the epic launcher?

[wooden pivot]

How to transfer tokens to an exchange

How to transfer tokens to an exchange

[daring lagoon]

Found this from Jesse. So a bug. " IMX connection closed indicates that a UI bug is being encountered… basically the thing you want to buy is not actually listed for sale.

You can tell it’s not actually listed for sale if you don’t see an option to MAKE OFFER."

The question is in the future if/when I want to list the plot, will I be able to? Will the bug be fixed? 😅 . Background - I just bought a Zero plot and it is Listed for sale, but a UI bug apparently.

[wooden pivot]

Is the administrator here?

I want to transfer my ILV coins from IMX wallet to the exchange

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[molten parrot]

this happens when your graphic cards / fps drops too hard and renderings cannot load . @elfin aurora you will need to upgrade graphiccard or w8 for the team to lower the specs, what kieran meant like maybe next year possible.

Edit: Try to lower graphic specs to a lower detail if not alrdy done

[whole shoal]

The fusions I made are not coming

[supple kestrel]

Maybe there is some delay , but if several hours have passed, you can report with link in #❓❓〕support or by pressing the "b" key in the game

[shy timber]

this again

[gritty condor]

i sent my pokemons to another passport - i see it now in my wallet but another wallet doesn't see in my passport but see in game. I see in passport but doesn't see in game.

[whole shoal]

It's been like this for about half an hour. I think there's a problem, not a delay. I'll write to support, but it's very sad that it took more than a week to get back to me.

[gritty condor]

i think its again IMX mass problem

[quasi pulsar]

hey, is this fusion as well like in sezimix's case, or caught Illuvials?

[shy timber]

both

[frigid hull]

I had the same issue. 2 captures and 1 fuse.

I can see them in-game, just Illuvidex has the "minting..."

[quasi pulsar]

---

Assets Appearing as "Minting" on the Illuvidex

Hey guys

You may currently experience an issue on the Illuvidex where your caught Illuvials (and other minted assets) are appearing as "Minting."

Our team is currently working on the issue. It appears to be isolated to the Illuvidex, as the assets are correctly minted on the blockchain.

[frigid hull]

Maybe it connects to another issue, that Illuvidex can’t be loaded on mobile. Can’t go through the verifying process that I am a human. Forever loading screen. 🤔

This happened once today, and only restarting mobile could resolve the issue.

[shut thorn]

Hi, I'm facing a similar but different issue. I made a small purchase in the marketplace and the Illuvial got unlisted, in activity tab it shows as mine, but it still appears as "owned by" the seller, and it's not in my inventory. I think it's a similar problem (only in the Illuvidex), since everything looks fine on Immutascan. I'm mentioning this because I haven't seen anyone else reporting this issue as well, just for you guys to know too :­)

[shut thorn]

Same here! Also solved by restarting mobile

[quasi pulsar]

thank you 🔥 I have sent a note to the team

[frigid hull]

I could resolve this issue with open the illuvium.io > login again and after that go to my profile. Now it loads the verifying checkbox to press it. ✅ But after that, I can't go forward...

[gritty condor]

the same

[frigid hull]

Now I got this screen.

[gritty condor]

yeao te same

what is lagging (

[woeful wagon]

Hey guys, I played on the Sepolia Testnet some months ago, however I belive something's wrong because it says I only played for 2 hours, but I did play for a lot more

Only got 200 reward points, not even worth anything...

yeah

lol

@median warren tried to scam me <@&795142782133207063>

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[woeful wagon]

check his msg historyhere, he just deleted his msgs, btw what's going on I played more than 2 hours in the Sepolia Testnet

[lusty slate]

Yes, send a print screen of his DMs to you and remember all DMs are SCAM

[woeful wagon]

He told me to DM him and when I said lol he deleted all of his msgs

[lusty slate]

#🚨❗〕report-scammers

[lusty slate]

Ok

[woeful wagon]

couldnt take any screenshots unfortunately

[lusty slate]

No worries

[woeful wagon]

Thanks man. Please if any one can help me with the Testnet hours, I did put many more in and even reported several bugs

[lusty slate]

Only #❓❓〕support team can help you with that. You need to open a ticket with them

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[mortal flint]

When i deposit usdc i have to put usdc/etherum in layer swap ?

[frigid hull]

I am stuck in the verifying process again. 😦

[lusty slate]

Here is a guide to deposit founds into your passport account:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[lusty slate]

Have you tried a different browser? Maybe some extension in that one is interfering

[frigid hull]

It happens only on mobile. It was good so far.

I don't want to switch from Safari...

[lusty slate]

Then try to disable (turn off) the extensions you have there....see if that works

[frigid hull]

I have no extensions 🥺

It works for a while only after restarting phone

I don’t dm for support, sorry.

[lusty slate]

Dam scammers are everywhere.....

[frigid hull]

I am not the only who got this issue from today.

I think something has changed from the Illuvidex’s side.

[lusty slate]

Could be, there are some test going on in the back end for new payment features

[arctic zinc]

Ethereum network is not the correct network for use on the IlluviDex. The network is IMMUTABLE X

[frigid hull]

Deleting cookies and history in Safari on iOS resolved the stuck verifying process, but the website can’t be loaded yet.

[vast geyser]

Has your problem already been resolved?

[plucky mason]

Anyone else seeing this issue where you list your d1sk on the marketplace but it’s not showing up as listed?
Going to the marketplace the supposedly listed item doesn’t show up either

[arctic zinc]

Does it show as listed on other imx marketplaces like tokentrove.com ?

[plucky mason]

I did not check other marketplace, just looked at the illuvium’s marketplace

I can relist the item as if it was not listed though

Update: took a quick look at tokentrove, doesn’t seem like it’s listed in there either

[whole drift]

Does anyone know how to resolve this issue? When selecting MetaMask within the Immutable X Link screen, it's not opening the MetaMask extension. I also disabled all other browser wallet extension, and tried with Ethereum Mainnet selected in MetaMask and also tried Immutable X but same issue. Tried on Chrome and Brave Browser.

[rapid pollen]

what happened to illuvium market i cant post my pet for sale

[fair obsidian]

Hey guys I tried to finally claim the airdrop. Got it no problem and then tried to withdraw the illucium to my eth account. Connected MM and signed but the funds seem to have disappeared.

I can’t see them in pending and they’re not in my MM account. I also can’t find any transaction history. Help pleas

[tough fulcrum]

Not yet. They did reset the failed transaction but it didn’t work. I’m still waiting for a new update.

[vast geyser]

I have the same problem, apparently it will never be fixed

[arctic zinc]

It’s a process. You are only half way done at most. I’ll share the proper guide in here in a moment. It’s pinned in here already.

[arctic zinc]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

my guess is you closed the window that should have Stayed open. The ILV will likely just be sitting in your metamask controlled imx wallet (your metamask address on imx network). I’d just use another imx marketplace like tokentrove.com to WITHDRAW the ILV tokens to ethereum mainnet. Thats still a process that takes awhile due to how imx rollups work.

[arctic zinc]

This pinned message #❓❗〕community-help message

[arctic zinc]

I have seen a few people saying that they are having issues. I’m not sure what’s the cause.

This was from earlier. #❓❗〕community-help message could be related. 🤷

Contact support on the website if issues persist.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[gritty condor]

i have a problem with send pocemons, offers, cancel offers - wrong owners on market and i cant buy a lot positions (( WTF guys?

i sent pocemons another user - he doesn't see in his passport but see in-game and cant send them back - I see in my wallet the same pokemon but in activity, i see i have transferred ((

[normal garnet]

Error 403 , Error 403 , Error 403 , Error 403 , Error 403 everytime, pls fix this.

[torpid finch]

Any mods on?

[hexed bloom]

Anyone else having problems with the "Lowest price" filter on the illuvidex? Prices aren't even showing. Thought it might be Scoriox's extension but it isn't

[gritty bobcat]

which network in metamask to choose?

[frigid hull]

Listed but not listed. 🤔

[frigid hull]

I have no more "minting..." Illuvials.

[tacit palm]

its only a UI bug,check with tokentrove and confirm.

[frigid hull]

Yes, but can the others buy on Illuvidex?

[tacit palm]

no they cant

will get an error

[frigid hull]

So nobody can’t buy now.

[stuck latch]

Currently playing overworld - When I win a fight I get sent back to the obelisk. When I lose a fight I'm getting a chance to capture the illuvials - what is going on? Still have 4000 ergon energy

[fair obsidian]

Thank you! That clears it up!

[sly merlin]

Is there an easier way to sell bulk items? selecting all what I want to sell, then listing, doesnt let me as the price is too low to list. And am I hell listing 500+ items individually for $0.00005, would take me weeks!

[rough marlin]

Which is it? 15 or 21?

Soon? 🙂

[abstract parrot]

I am getting error withdraw transaction from illuvidex to immutable

[lusty slate]

Try clearing cookies and cache or a different browser, see if that works

[abstract parrot]

I tried on pc and mobile...

Both failure

It opens the tranfer confirmation... I confirm and th3m error message

[lusty slate]

Did you clear cookies and cache in your PC browser and still the same?

[abstract parrot]

Yes I did

Including other browser
And didn't work

[lusty slate]

Let me ask about it but in the meantime open a ticket with the #❓❓〕support team

[abstract parrot]

when I try etherium wallet I get it.... Jesus

[lusty slate]

You need an ETH wallet IMX is L2 on ETH. To solve this particular issue go to your MM wallet and adjust this settings.

[lusty slate]

This 👆

[abstract parrot]

Its to select off?

because its on here

You are the best

Worked here

doyou have the ILV contract adress?

I will find it on Etherium network right?

[brazen shard]

It should be in one of the channel if you check well mate

[tough fulcrum]

Fused or Captured? What Illuvial is it?

[vast geyser]

fused

[tough fulcrum]

Same, mine is a Rhamphyre of all Illuvials

[obtuse briar]

Good afternoon Rangers. Does anyone know what is causing this error? Thank you!

[supple kestrel]

Good day. Are you trying to unlist item or buy something?

[obtuse briar]

Hey! no. im trying to buy some resources. Every time I hit the button "buy now" the pop up comes up then closes. the error in the top right shortly follows after that. I double checked to make sure my popup blockers were off. I also used a different browser and still does the samething.

[supple kestrel]

Sometimes this error happens, if item already bought/sold

#❓❗〕community-help message

[obtuse briar]

that would make sense then. Ill go further down the list and try my luck when i get home. Thanks for the help.

[lost bobcat]

I have a question on sear change, is this Energy damage OP multiplier change? If so, how's the formula for it? AD + 0xOP? // or AD + 1xOP?

[lusty slate]

Sorry I had to go. All good? Do not accept DMs

[remote quarry]

It's been 3 days since I withdrew ILV but the pending section still shows 0.

[lusty slate]

Can you please send your transaction hash from immutascan.io to check it out. Your withdrawal should be ready. Don't accept DMs

[pulsar tree]

Good day, I just want to ask why my points is not being displayed in the dashboard when am clicking the missions tab? I just started playing. Thank you

[lusty slate]

#📣〕announcements message

[hollow stratus]

My activity tab on my illuvium account won't load what can I do please help

[gritty bobcat]

didn't work for me. Is there anything else I can try?

[frigid hull]

I am stuck again on mobile. Illuvidex’s human verifying process doesn’t work again.

[frigid hull]

Btw, really annoying on PC too, that I have to verify it every 30 minutes and login again... 😦

I have never seen this on any other sites. Despite of DDoS defense... 🙂

(or bots)

[brazen shard]

Try this though and it worked for me

[frigid hull]

I did everything. Now I am restarting my phone.

[brazen shard]

I can help you out mate

Have you tried reaching out to the admin ? @frigid hull

[frigid hull]

It would help a lot if I could buy a new iPhone 😂 Maybe on 2025 January... iPhone 7 is "dead".

[brazen shard]

Haha you can access it on a Pc

[frigid hull]

Yeah, but I use both devices to save time... 🙂 Especially during playing.

🥳

[fresh moth]

https://tenor.com/view/spongbob-patrick-cavemen-technology-gif-6072762

[arctic zinc]

Turning off this experimental setting in metamask should fix it. #❓❗〕community-help message

turning off other browner extension wallets like phantom may also help.

[tired spruce]

hello guys so how do i switch ilv to silv2?

[tacit palm]

SILV2 is only tradeable on Ethereum, need to bridge your ILV and then swap.

[tired spruce]

oki and ilv to eth?

im trying to buy fuel with my rewarded ilv if that helps

[tacit palm]

You won't get bonus with Silv2 only for eth.
There is a dex immutaswap that people have used to swap from Ilv to Eth on IMX. But it is not affiliated with Illuvium and use at own risk.
The other option is to bridge to Ethereum L1 swap for eth and then bridge back to IMX

[tired spruce]

is it safe this immutaswap?

[tacit palm]

I have used it and it works as intended but as with all things in Crypto there is always risk.

[tired spruce]

understood... do you have a link for me?

[tacit palm]

immutableswap.io

[tired spruce]

thanks lars do you have 2 eth for me ?

[tacit palm]

Only in my heart buddy🫠

[stable skiff]

Mods get underpaid huh

[tired spruce]

appreciate it anyways.

[tacit palm]

I get paid in leaks ser.

[stable skiff]

Wen new leak?

[lusty slate]

Never underpaid when you are having fun 😁

[stuck latch]

Hey team - I've just gone to claim my loyalty airdrop now that the vesting has finished - however it's completely gone? It says I have no rewards to claim and there's no activity on my wallet showing it has been withdrawn already

[wicked sierra]

Hey @admin I have a partnership proposal, can you please connect me to someone in the team? Thanks!

[lusty slate]

Answered in general

[lusty slate]

Clear cookies and cache or try a different browser....see if you can see your rewards

[stuck latch]

Ok will try when I get home ty!

[burnt rose]

i send eth to my game wallet,and it dident come inn,anybody else having this problem?

[tired spruce]

is something going on with the mintin process?

have shards in processing for over an hour already

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[lusty slate]

It should, maybe you need to finish the last part of the process that is to send it to passport. Follow the last part of this guide or select add founds from IlluviDex but this time select IMX wallet and connect the same one you used
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[lusty slate]

Please report in-game with B

[hollow stratus]

My activity tab on my illuvium account won't load what can I do please help

[heavy aspen]

hello can anyone help me how to collect pre season 2 rewards from airdrop? i just recieved an email last week that it is already fixed

[arctic zinc]

Don’t click links from emails. Emails are often scams.

Just go to the IlluviDex

Account
Profile
Missions
History
And select the season you want to look at

[heavy aspen]

how can i create a ticket so i can discuss this with a mod

[arctic zinc]

Maybe clear browser cache. I don’t really know

Sorry I’m logging off.

[hollow stratus]

Have done it already doesn't work

[heavy aspen]

thank you sir @arctic zinc

[hollow stratus]

My activity tab on my illuvium account won't load what can I do please help

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[arctic zinc]

We do not use a discord based ticket system. We do not use discord for private support. No one legit will send you a dm.

[hybrid wasp]

ETH testnet i sent it to passport and where did it go, how to withdraw ETH testnet

[arctic zinc]

It’s not real eth. It’s testnet eth. It’s worthless and there is no tool to withdraw it.

[hybrid wasp]

crazy, It has value and is even exchanged at a low rate: 1000 ETH on SEPOLIA = 0.05 ETH on ETHEREUM

you guys didn't mention about not being able to withdraw testnet ETH before. while your testnet interface has a withdraw section

[arctic zinc]

The testnet eth is of course still in imx testnet.

You could contact immutable x support on the immutable x website but my understanding is that there has never been a way built to remove testnet eth from immutable x network.

[hollow stratus]

My activity tab on my illuvium account won't load what can I do please help

[tacit palm]

try clearing cache and cookies

[hollow stratus]

@tacit palm I have it doesn't fix it

[mellow sable]

Hi, when I want to migrate my account, I always get stuck at this step (see picture)

I dont think im doing anything wrong, but after I sign with Metamask, it is just stuck loading...Any ideas? Thanks 😉

[tacit palm]

Do you have Land and Illuvitars that you want to migrate?

[tacit palm]

Not sure to ne honest,mine show up fine.do you have ad blocker or on a VPN?

[mellow sable]

Yes

[hollow stratus]

Neither no

[tacit palm]

have you tried another browser?

[hollow stratus]

Yes

[tacit palm]

try this guide https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

[tacit palm]

if it persist submit a ticket with #❓❓〕support

[mellow sable]

thx, different browser worked 😉

[tacit palm]

https://tenor.com/view/weekend-party-champagne-gif-18280013

[sleek citrus]

Hello, I claimed my ilv and I was following the guide of withdrawing on eth mainnet, I rejected a sign operation on metamask and suddenly all my ilv is lost? I dont see it in my passport balance nor my wallet and its not on the pending or ready withdrawals

[lusty slate]

Can you send your transaction hash or the number from immutascan.io so that I can see what happened

[sleek citrus]

how do I get that please?

[lusty slate]

Go to immutascan.io input your IMX wallet adress and check your latest transaction

[sleek citrus]

oh okey I see a transaction there

here is the transaction ID : 414146005

[lusty slate]

All looks good, It's waiting to be added to the rollup, remember that the bridging process can take up to 24h.....check in 8h

[sleek citrus]

thank you

[rapid pollen]

On average, I get at least 4 errors per game.

[supple kestrel]

Yeah, beta is beta :<

It would be cool if you send your report via the link in #❓❓〕support

[hollow stratus]

my activity tab on illuvium website wont load what must i do

[glad orbit]

Hi, I have funds on my Inmutable Passport (Inmutable zkEVM) but then it shows 0$ on my balance so I can't buy nothing. Can I get some help?

[glad orbit]

Refreshing is not working, neither log out and log in again, maybe I should try deleting cookies?

I just did and not showing up still, I will wait for help from and admin, thx anyways mate, apreciate it!

[foggy sleet]

This thing is so annoying, really hard to play the game getting this non stop...

[lusty slate]

Clear cookies and cache or try a different browser

[fast sandal]

Maybe someone here can help me. I added funds yesterday and all went through but passport does not show it

[hollow stratus]

my activity tab on illuvium website wont load what must i do

[lusty slate]

Did you try what I suggested?

[hollow stratus]

i have yes

[wooden plaza]

Help

[lusty slate]

Did you what do you need?

Don't accept DMs

[lusty slate]

Can you send a print screen of the error

[fresh tulip]

What is error code 403 in getting it a lot

[brazen shard]

What were are you trying to do that prompt that error

[tacit palm]

what is the text to the error

[fresh tulip]

It say forbidden it happens when after I fight illuvials in overworld

[lusty slate]

Don't accept DMs from anyone

[fresh tulip]

After I win the fight

[tacit palm]

are you ob VPN?

[fresh tulip]

No

[hollow stratus]

just wont load and im playing and selling also

[sly merlin]

anyone know how long is too long for something crafted to be "processing" in overworld? Had a visor processing for over an hour now, usually its been like 30 secons max for stuff to process.

[lusty slate]

Are you sure you logged in with the same email you play the game?

Please open a ticket with the #❓❓〕support team if this is not the case

[lusty slate]

It should not take that long, try closing the game and open it back from Epic Launcher

[sly merlin]

Yeah 100%, I go to the forge and its in there still progessing. Thats what I thought but thought maybe theres sometimes delays and to leave it for a while. Ill log a ticket then thank you!

[rustic moat]

hello can someone help me i just claimed and withdraw ilv but i doesnt show in pending

[rustic moat]

same thing happened to me any updates on you ?

i was on this step but it suddenly says my ilv is zero

i did not get to finish the whole steps

[rustic moat]

i see my balance on tokentrove when i connect my metamask

[grim stag]

hi, how to swarp ilv to eth on Immutable X

[brazen shard]

You can just wait a little bit

[tacit palm]

The bridge possess got interrupted at the last stage I believe.
You can transftthem
Back to your passport and redo the Bridge process.

[whole shoal]

I started getting a lot of 403 errors again.

[visual ivy]

any fix for the "IMX Passoport connection closed" Bug that shows when you try to buy stuff off the market ?

[whole shoal]

Yes, this problem exists for many people and its solution is not known for sure.

I've tried everything, including the ones recommended here.

Yes.. I tried with a different internet provider, my friend has no problem, it only happens on my account.

[tacit palm]

i have asked internally,will get back to you here when i hear back

[whole shoal]

thank you🙋

I have previously sent the documents requested from me regarding the problem, but no response was received... ticket: 65099

@tacit palm By the way, the scammer's texts are still here.. could he have blocked you?

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[tacit palm]

he is muted and his Messages should not be seen by anyone but mods

[whole shoal]

I can see all of them but it's okay, just information

[rustic moat]

how do i do this pls guide me

[lusty slate]

Don't accept DMs they are scam

[rustic moat]

hell nah

[rustic moat]

okay, do you have a guide for what is lars saying , transferring back to passport

[lusty slate]

Can you send your transaction hash to check the status of it

From immutascan.io

[rustic moat]

https://immutascan.io/tx/414526734

[lusty slate]

Yes it has not been added to the rollup but this process can take up to 48h (it's usually under 24) I would wait 12 more hours. If not you can do as Peter suggests in this message

#❓❗〕community-help message

[rustic moat]

do i just click prepare withdraw ?

[lusty slate]

I think you should wait 12 more hours but yes you can withdraw from token trove like that

[rustic moat]

okay i guess ill just wait 12 hours before withdrawing

[austere birch]

i need help

i shortened the eth network wallet address correctly but i found it in my wallet

@lusty slate help me pls sirr

[arctic zinc]

I don't understand what the issue is. Is it in your wallet or not?

[hollow stratus]

my activity on illuvium website wont load is there a fix coming or something

[lusty slate]

Yes I see those transactions have not Initiated the withdrawal process and there is one from 2 days ago. Try what Peter suggests and restart the withdrawal process using tokentrove
#❓❗〕community-help message

[arctic zinc]

Seems to be an issue that you and maybe a couple others are facing. Does not appear to be a global issue due to updates or anything

https://illuvidex.illuvium.io/account/activity

[arctic zinc]

I'd say try clearing your browser cache if you have not done that yet.

[dusk grotto]

how to withdraw pre season 2 awards

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[hollow stratus]

@arctic zinc I have done all the things still doesn't work

[arctic zinc]

Do you have a ticket number in your emails?

[hollow stratus]

Nope

[arctic zinc]

Then contact support. See below.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[arctic zinc]

I've not seen anyone but you mention this issue. You'll probably need some pretty specific help

[heavy aspen]

hello, can anyone help me? how to gain back my ilv that was lost during the transaction that was cancelled/failed? thank youu

i withdraw my rewards but failed in the middle of the process where can i see it or retrieve

[lusty slate]

It could be in the middle stage. Check immutascan.io to see where it is

You can send the transaction number here and I cam help you look

[heavy aspen]

Where can i see it sir?

[lusty slate]

Go to immutascan.io and type your passport wallet number

[heavy aspen]

I already saw it how can i retrieve it sir?

[heavy aspen]

Thank you for the help

[lusty slate]

No worries, send here the transaction number and I can see what happened

[heavy aspen]

414393118

[lusty slate]

Yeah it's been almost 24h and it is not even in the rollup. The withdrawal process must have stopped....you can follow the advice from Peter and use token trove
#❓❗〕community-help message

[heavy aspen]

After sir where can i find it? I already follow the instructions

[lusty slate]

In tokentrove

[arctic zinc]

Immunefi bug bounty system

[trail silo]

Good afternoon everyone, I made an ETH withdrawal from illuvium now.. will it go to the main net ETH or will it go to the IMX network?

And is it normal for it not to appear in pending withdrawals?

[arctic zinc]

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

my guess is you closed the window that should have Stayed open. The eth will likely just be sitting in your metamask controlled imx wallet (your metamask address on imx network). I’d just use another imx marketplace like tokentrove.com to WITHDRAW the eth tokens to ethereum mainnet. Thats still a process that takes awhile due to how imx rollups work.

[trail silo]

Can you help me clarify this? here it said it went to my eth wallet

???

TRANSACTION

What will happen after completing here? and how long will it take??

Will the withdrawal available appear on the website??

what i gonna do?

[arctic zinc]

Probably 8-24 hours until it is confirmed in the rollup. Then you can withdraw it from IMX network to ethereum mainnet

[trail silo]

by the orbiter finance. ? bridge?

[arctic zinc]

It likely will not appear on Illuvium’s website.

Which is why I recommended using tokentrove.com

[arctic zinc]

Not orbiter.

The imx withdrawal system. Its a zk rollup

[trail silo]

Will this go on my imx passport?

[arctic zinc]

No.

[trail silo]

this??

[arctic zinc]

Yeah. It will be visible there when it’s ready

[trail silo]

then go to eth main net?

[arctic zinc]

Yes. When it’s ready then you can finish the withdrawal process. That will be done with your metamask wallet.

[trail silo]

Thanks. It's so good to talk to someone intelligent.

Man, immutable passport sucks. Sorry for the rant.

I accidentally put money there and I can't sell it via moonpay, so I used illuvium for that

[arctic zinc]

It’s definitely got some issues.

But the best tool for withdrawing eth from on imx passport is layerswap

That’s a decent multi chain bridge

[trail silo]

so. but layerswap doesn't let me use the passport wallet balance.. it pulls the data from the IMX wallet

[visual ivy]

Is there any way to buy anything of the illuvidex

2days now and all i get is imx passport connection closed

[tacit palm]

that usually means the item has already sold,try going lower down to the next price jump

[rustic moat]

can i withdraw this now ? cause its more than 12 hrs, will this go automatically on my metamask ?

its okay now thanks for the help

[lusty slate]

Hi sorry just loggedback in....glad it all worked out

[delicate thistle]

Any one has 3d printable character of any illuvitars?

[heavy aspen]

After withdrawing from tokentrove the failed transaction where does it appear? From illuvium website or from my metamask? Thank you

[vale oak]

hi! is there a way to see the illuvium vault in the game? i’m curious about ilv’s yield farming but im not sure where it comes from?

[lusty slate]

Your MM

[lusty slate]

ILV Yiel Farming ended June this year. As of now staking gives RevDis and voting power

[vale oak]

oh but where is the yield coming from? i couldnt find it in the app 😅 was it on the illuvium website?

[lusty slate]

YF was from 3MM tokens designated towards those that, you can read the WP for more detailed information on that

[vale oak]

but YF is not equal to Vault right? where can I see those? the WP doesnt provide too much info

[vale oak]

i dont really understand, sorry. where is the money coming from?

[arctic zinc]

So there were originally two methods for staked ILV to earn additional ILV.

1. Yield farming. This is now over. No more ILV from yield farming. The original 3million tokens allocated to yield farming have already been distributed (not all have been claimed by the ILV stakers but that’s not really relevant to your question)

2. Revenue distribution. (Revdis for short)
   Basically, when illuvium accrues revenue then that revenue is used as eth to trade for ILV tokens from the global marketplace (at this point it’s always been swapped eth for ILV in the sushi eth/ILV liquidity pool). That revdis, that ILV that was purchased, is then distributed to the illuvium staking protocol for ILV stakers to claim as their piece of the revenue distribution.

[arctic zinc]

Yield farming is NOT the vault. Those are unrelated.

The “vault” is the theoretical place where the revenue accrues.

In reality there are two on-chain wallets that make it pretty easy to track the accruing revenue. See them in this pinned post. #🥩〕staking message

the third wallet in this pinned post is the revdis smart contract. When revdis is processed it is run through this smart contract to then be properly distributed to the eligibly staked ILV stakers.

You may find other pinned messages in that channel helpful.

[austere birch]

no , after 3 days i cant see it in my wallet

oh its here ? @lusty slate

[arctic zinc]

Probably

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

my guess is you closed the window that should have Stayed open. The eth will likely just be sitting in your metamask controlled imx wallet (your metamask address on imx network). I’d just use another imx marketplace like tokentrove.com to WITHDRAW the eth tokens to ethereum mainnet. Thats still a process that takes awhile due to how imx rollups work.

[austere birch]

i really need help

[arctic zinc]

Ok. So what’s your passport address?

[austere birch]

i was pending by this but i cant see history pending

[arctic zinc]

I can track down where it is.

But I assume what you’ll end up doing is using tokentrove.com to withdraw using your metamask wallet.

But I can look around with your help (just share your public address) to confirm

Or you can use immutascan to track it yourself. https://immutascan.io/

[arctic zinc]

Are you saying this is YOUR metamask wallet connected to tokentrove? Or some other person’s random screenshot?

[austere birch]

here sir
this is my ingame wallet : 0x5c983bc625888e3678f4f34de48d3e12a091e738
my meta mask : 0xb3a88E8713ccbe463Bc3bB97334DFccb90Cada0b

[arctic zinc]

So it’s exactly as I said.

[austere birch]

can you call with me , i can share my screen

[arctic zinc]

Just click that on tokentrove

[austere birch]

you can see , I have a total of nearly 15 ilv and I withdrew half of it but after 3 days it still hasn't returned to my wallet.

this is my history sir but i cant see anything in pending withdrawals

in token trove i have 7,4 but in iluvium.io i have 6,44@@

[arctic zinc]

Two different addresses. Two different wallets.

[austere birch]

Or when I withdraw at illuvium.io it will go to token trove?

[arctic zinc]

I got up out of bed. Let’s jump on a voice channel

[arctic zinc]

https://immutascan.io/address/0x5c983bc625888e3678f4f34de48d3e12a091e738?tab=2

https://immutascan.io/address/0xb3a88e8713ccbe463bc3bb97334dfccb90cada0b?tab=2

I’m glad we could work it out.

[rancid plinth]

i dont know what im gonna say right now. I have been waiting for 1.5 month for 1 ticket. I dont know why it takes too long . That cant be hard like that. I played in pre season for 1 month 300+ hours and i got 0 illuvium from it . I can't see my rewards and dont know why i cant see my rewards. And ticket wont help me also. Can someone do anything about it.

[tacit palm]

What is your ticket number? I can flag it internally

[rancid plinth]

#64618 its already flagged from other mods but its not helping

[hollow stratus]

My activity page on illuvium still won't load I have made a ticket

[somber arch]

i capture many illuvials but i didnt see them in my inventery WTF?

[arctic zinc]

Probably close the game. Open the game again. Should get things reset

[somber arch]

no i checked my activity but theres nothing

[arctic zinc]

If closing the game and relaunching the game does not jumpstart the process then press B in game and report the issue.

[topaz burrow]

Hiiii team!!! plz help me ...I tried to withdraw my ILV to my Metamask wallet. I've done this before and followed the same procedure. However, today when I checked to see if my withdrawal was still 'pending' or 'ready,' I found that there were no withdrawals listed in either category. Moreover, the ILV is no longer available on my passport.

[arctic zinc]

my guess is you closed the window that should have Stayed open. The eth will likely just be sitting in your metamask controlled imx wallet (your metamask address on imx network). I’d just use another imx marketplace like tokentrove.com to WITHDRAW the eth tokens to ethereum mainnet. Thats still a process that takes awhile due to how imx rollups work.

So now just use the withdraw button on tokentrove.com

[topaz burrow]

I have already started the withdrawal but it is not displayed anywhere. ILV can no longer be withdrawn...

[arctic zinc]

That’s not the same thing I am describing

[arctic zinc]

This image shows that you CLAIMED your rewards. But since then you started a WITHDRAWAL from the imx network so you could maybe stake the ILV or sell it. But at the moment it’s probably still just sitting in your metamask controlled imx wallet. Still on the imx network.

You would need to use tokentrove.com to withdraw the ILV from the imx network to ethereum mainnet

[topaz burrow]

okey but i don't have the reward available to withdrawal :/

[arctic zinc]

Anything there?

[arctic zinc]

What’s your passport wallet address? I can look and see where things went

[topaz burrow]

i don't understand ...

0x135a3534302e27213b1c7107e613653911f34a26

thanks mate !!!

[arctic zinc]

Ok checking immutascan

[arctic zinc]

So you should connect to tokentrove using this address

0x09aebdf00afcfe56a851fddacc1127b19e86ff49

That’s the wallet that’s controlling the withdrawal. It’s ready to be finished now.

https://immutascan.io/tx/414665038

[topaz burrow]

ok

this is the address of my metamask wallet

[lusty slate]

Clear cookies and cache ....your transaction is ready or try a different browser

[topaz burrow]

TTTTHHHHXXXX team for your help it's ok !!! 🥂

sorry for wasting your time 😅

[lusty slate]

No worries, glad it's OK now

[hushed lake]

anyone know how to get the items in my wallet to show up in the game? Seems they show up when looking at it in marketplace but in the game only stuff i found in the game is showing up

[still otter]

I guess it’s a general problem, because I had similar issues earlier today but i got it rectified.

[lusty slate]

Are you logging in with the same email?

[deep geyser]

Hi i think i have a bug in my ILZ game. How do i submit a ticket for this?

[loud rampart]

Dm's are scam

[loud rampart]

There's a Report issue Button when you Click the Menu on top left

[deep geyser]

got it thx man

[keen ibex]

Is there any way to check my Offer other than on the sent page of illuvidex offers?

I was recently able to purchase two items as an Offeror, even though the Offeror does not exist on this page.

I thought I had failed because nothing showed up after Offer, but I assume I was actually successful.

[tacit palm]

Have you checked on this Tokentrove? Illuvidex still have some Work before it is reliable

[keen ibex]

Thank you.
However, I could not find any screen in TokenTrove to confirm the Offer.
I had no problem with illuvidex before, but recently I have been experiencing Offer related bugs.

I would like to see a rollback to an earlier version that did not have the bug.

[tacit palm]

Could you send in a Support ticket with #❓❓〕support so we can get eyes on it

[stiff steppe]

Hi, i Need help recover my account ,old account, in struggling with the passport thing. After connecting and sing everything It keeps loading without letting me in. What i should do?

[tacit palm]

Did you play during testnet and had a passport then?

[stiff steppe]

I played all the beta tests. I didn t have a passport

I had an account with email and password to login

[tacit palm]

Have you used that email to make a new passport for main net?

[stiff steppe]

It dosen t let me choose the email. It Just connect with immutable

[stiff steppe]

If i log in to immutable passport with the same email another wallet address appear

[tacit palm]

That is your Passport to play the game, so all your Illuvials gears etc goes there.
Do you have illuvitars, land plots you want to use

[stiff steppe]

I don t think i have them. But i m sure i have the rewards because i played the game from the very beginning . How can i access them if i can t log in?

[stiff steppe]

To recap,I created a passport with the same email. I then went to illuvium I selected migrate and select the correct wallet then after accepting all transactions it keeps loading without letting me log in. If instead I login directly with passport it works but says I played 0 minutes, which is impossible.... So the account is not connected properly

[tacit palm]

You might have one of the rare cases where your Account was not properly made by IMX.
Could you make a Ticket #❓❓〕support and let me know the ticketnr after?

[stiff steppe]

66413

[quasi pulsar]

migration from MetaMask is unavaible, your progress is tied to the email address not to the wallet so as long as you connecting with the same email, you connecting to account with details from pre-seasons, can you send me screenshots of what you see, wallet address etc after you connect with the email? - by responding to the confirmation email you got )

[stiff steppe]

Done @quasi pulsar thanks

[quasi pulsar]

as i said migration is not avaible and its not tied to your progress, its tied to your email, log with email

[stiff steppe]

You mean with passport ?

[quasi pulsar]

yes

[stiff steppe]

Done. In history It says i played 0 minutes in all the seasons.

[quasi pulsar]

send me the wallet address as well

[stiff steppe]

Done

[quasi pulsar]

you never played on this one during pre-seasons, please check the dates of the pre-seasons and compare to when you played

[stiff steppe]

Ok i m checking thanks

[dense fractal]

Hi everyone,

I’ve run into a problem: I used to log into my game using an email service, but ever since it was acquired by Notion, I can’t receive the authentication code for login. I’ve tried several times, but the email with the code just doesn’t come through. The support team for the email service is not responding at all.

Because of this, I can’t access my account, claim my airdrops, or do anything else.

Has anyone experienced something similar? What steps can I take to regain access or work around this issue? Any help would be much appreciated! 🥲

I also reached out to Immutable support, but they said they technically can’t change the email associated with my account.

[hollow stratus]

how do i fix this

[lusty slate]

Hi, that sounds like a tricky situation. I don't know any workarounds for that. Open a ticket with the #❓❓〕support team to see if they can somehow help you

[lusty slate]

what is that?

[hollow stratus]

activity page that wont load still

[lusty slate]

what did the support team tell you?

[humble fog]

I dont know if its from Illuvium side or from IMX side, but there is a major crash bug happening consistently.

just recently, both Whity and I got crash bugged at same time, meaning its not from our PC side, but from either illuvium or imx

[torpid finch]

Points for daily mission's and milestone's will be counted for seson 3 ??

[tacit palm]

Nothing is counted yet, Season 3 is on pause

[torpid finch]

so its pointless to do daily mission-milestones?

[mild chasm]

anyone know how i can get “ranger” status ?

[kind crow]

hi guys, can anyone help
when i try to migrate, i get this error

[tacit palm]

Try to turn this off

[tacit palm]

You get it at level 5

[tacit palm]

Its a good way to track your progress.

[kind crow]

Thanks
its stuck here, does this take a lot of time

[kind crow]

its not going beyond the above screen

[tacit palm]

Have you tried a different browser? Do you have more wallet extensions active?

[kind crow]

tried, its still stuck

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[tacit palm]

And no advlockers or VPN?

[tacit palm]

Are you trying to migrate?

If so use this guide.
Your airdrop
Is tied to email adress

https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

[balmy flare]

Hello,
Are there or were there other staking options than on the website? I can't find my coins.

[tacit palm]

There was not, have you checked on Sushiswap if they are in LP?

[lusty slate]

What coins? From staking or from airdrop?

[austere birch]

After a long day of waiting, even though I had 10u of eth in my wallet, I still haven't received my ilv...

[lusty slate]

Is this the ILV withdrawal you are referring to?

[austere birch]

yeahh

[lusty slate]

It is ready to be withdrawn to your L1 wallet, just follow the 2nd part of this guide "Complete the Withdrawal"
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[sharp cedar]

in survival training mode, can you have better illuvials at the start or you can only have these specific illuvials ?

[arctic zinc]

If you post your public wallet address someone could track them down on etherscan

[lusty slate]

You have an assigned team, it refreshes every 24h

[sharp cedar]

interesting, thanks!

[hearty garnet]

hello all!
@lusty slate or @arctic zinc , can I get an update on this ticket please? #63492
45 days since ticket was created, 20 days since last update, the season is finished and turns out my reward was calculated without considering those points

[arctic zinc]

I don’t have access to your ticket. What points are you referring to?

[hearty garnet]

one WEEKLY mission I completed on 01/September abouut 23:00 (Season 2), but the points were not added to S2.
they were added to S1 instead, AFTER the snapshot which was taken at 01/Sep 0:00. It was a weekly mission which started in S1 and ended in S2 and it was worth 36k points.

since it was completed in September (S2), even when you recalculated the S1 points you certainly discarded it because it was not completed in S1, it was in S2

[arctic zinc]

And all this is already in the email thread with support?

[hearty garnet]

yep

[arctic zinc]

But you’ve not heard what you want to hear from them or have not heard anything definitive yet?

[hearty garnet]

this is the last message I got there in my ticket

[arctic zinc]

So he would not have gotten any information yet from the devs.

Unfortunately that’s fairly typical

[hearty garnet]

Why not just fix my score and handle the root cause separately?

[arctic zinc]

I assume that there was not a single user that had their scores manually adjusted.

[hearty garnet]

any chance you could catch up with the devs or Peter?
please please please please

if they never adjust manually, then the scores might need to be recalculated as per S1. but recalculate means it's for everyone. what about those who have withdrawn the reward during the vesting (a smaller amout, of course)

[shell moss]

hi, i withdrawed 100$ from illuvium to my metamask wallet, but i don't find my money, it's neither in my metamask wallet nor in illuvium

i see nothing but i don't have my 100$ anymore in my illuvium wallet

[supple kestrel]

Good day

Check this guide - https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

There is full info and instruction for withdraw, all withdraw process might be up to 72 hours

Probably you stopped on step 11 and your funds on IMX wallet, so - Profile -> passport - > add funds -> ILV -> from IMX wallet -> connect wallet

Also you can check status of your transaction here - tools.immutable.com/erc-20/

[rough marlin]

Or, give them that address to the immutable toolbox for erc20 that you sent to me? Worked like a charm! I just can't ever share the link to help all the people that keep asking. 📍

[loud oasis]

buenas, ando querienmdo hacer la migraCION DE LA CUENTA Y ME DICE QUE NO ES POSIBLE POR QUE LA CUENTA NO ESTA REGISTRADA, ALGUIEN PODRIA AYUDARME

[lusty slate]

Ve a #1025487808225345596 y te respondo ahí

[arctic zinc]

I assume the issue is in there. Something being blocked

[arctic zinc]

Fill out the form below if you are would like to make your pitch to the team.

[sacred grail]

Collab Request

Thank you for your interest in collaborating with Illuvium. To submit a collaboration request, please use the form available on our support page: http://link.illuvium.io/collab.

[lusty slate]

?collab

[sacred grail]

Collab Request

Thank you for your interest in collaborating with Illuvium. To submit a collaboration request, please use the form available on our support page: http://link.illuvium.io/collab.

[ashen nebula]

hi guys, is there a deadline claiming the pre season rewards?

[arctic zinc]

Yes. 12 months after the end of any season

So after the 3 months vesting period ends there’s 9 months to claim the full amount.

[blissful tartan]

I cannot access some page of website. It's always keep redirecting.

[bold geode]

hi guys, such a problem, I brought the ilv token to metamask and it is not in the wallet or in the debank, but in immutascan they are, please help

[lusty slate]

Clear cookies and cache or try a different browser

[lusty slate]

Hi did you start the withdrawal process from your passport?

[lost turret]

hello

i have a problem i create an account because i cant migrate my previous account,so now i have connected my account metamask to illuvium and i want to send money, when i want to connect my metamask to illuvium i have an error message and i can't don nothing...

so mi metamask can't connect with immutable x passeport... some help please

[bold geode]

@lusty slate no i have not withdraw

i cant

[empty kestrel]

Hello I cannot seem to connect my wallet to illuvium through migration I disabled both of my other wallet extensions so I’m a little troubled

No lmao you joined 2 days ago bub

[hearty garnet]

just igmore this scammer

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[empty kestrel]

I’ve been in the ilv discord far too long to be fooled by that

I did get banned earlier this year though, but my account is from much before I just can’t seem to migrate my account to log in and look at my assets

Banned on discord not illuvium sorry

[lusty slate]

What is the error that appears? You don't need to connect any MM wallet, your illuvium account is a wallet. Follow this guide to transfer funds in:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[lusty slate]

Ok then I don't really understand what the problem is.....where do you want those funds? In IlluviDex or in your L1 wallet?

[empty kestrel]

Why can’t I log in tholky

[lusty slate]

Do you have assets to migrate like land, illuvitars or d1sks?

[lusty slate]

Log in is through email not wallet. Your email is linked to an IMX passport wallet

[empty kestrel]

Alright

So is that log in with passport or what?

I’m assuming my account is a legacy account from what I’m reading but I don’t see a place for an email login

[lusty slate]

Make sure you use the same email you used in the Test Net phase

[lost turret]

yes it is

i'm connected with the same email, but i can't" migrate illuvium legacy account", so i have create a new one

@lusty slate

i have read this one, the problem is for the step 10, the window of immutable x open but the message is that i have to change networl, connect my wallet to mainnet or better version of metamask, but all is good with that, i'm connected to illuvium with my metamask account, with the mainnet ethereum so i don't understand

[lusty slate]

Can you show me a print screen? You have to log in with IMX passport verifying your email.....external wallet function is only available for IZ land ATM

[lost turret]

i'm connected with imx passeport and email that s good, i have link my metamask wallet

[lusty slate]

No need to hit the migration button, just log in with your email and if you have assets to migrate follow thus guide:
https://illuvium.zendesk.com/hc/en-us/articles/10286692776591-Guide-for-users-who-skipped-the-migration-from-old-account-system

[lost turret]

ok for migration si have a respect the process that you tell, i connect with email and for add fund i have that

[lusty slate]

Ok to solve this issue go to your MM and do this:

[lusty slate]

Look at my message above, check that experimental option in your Meta Mask wallet and try again

[lost turret]

yeahhhh that's good

thank's a lot, so now i can't transfer money to play
Have a nice night

[lusty slate]

Great 👍

[lost turret]

so now i have transfer eth to imx wallet, 45 min and nothing when i refresh balance do i need to do more operation or it's normal?

[lost turret]

@lusty slate ?

[lusty slate]

You need to do the final step and that is to transfer the funds to your passport wallet:
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

if you can't find it, then select the option of adding funds from IMX wallet and you should be able to transfer that eth to your passport

[lost turret]

ok thanks, it was because i have close the window when i have transfer metamask to illuvium. now i see the money on my account, thank you

[lusty slate]

https://tenor.com/view/bear-hats-off-respect-bye-bye-gif-8633553

[tough flame]

Good evening everyone, I bought a land tier 2 today, when I click to open it it doesn't load and closes my illuvium zero application, what should I do?

[severe cradle]

Hello

Who do is speak to concerning collaboration

[arctic zinc]

Fill out the form below. Make your pitch there.

[sacred grail]

Collab Request

Thank you for your interest in collaborating with Illuvium. To submit a collaboration request, please use the form available on our support page: http://link.illuvium.io/collab.

[arctic zinc]

Contact support in the website shared below seems like the best option.

Let them know what your wallet address is and what the land plot ID is.

[sacred grail]

Illuvium Support

If you need assistance or wish to report a bug, we're here to help! Visit our Help Center at http://link.illuvium.io/support for comprehensive support resources.

For personalized assistance, chat with m0z4rt in the bottom-right corner. Our virtual assistant, m0z4rt, will try to resolve your query, and if needed, connect you directly with the support team.

Additionally, for bug reports or crashes specifically in Illuvium: Arena and Illuvium: Overworld, please use the in-game reporter. This can be opened by pressing 'B' within the game, allowing you to directly report issues from within the game.

[tough flame]

Ok thanks

[vapid marsh]

hello, is it possible to change sex?

[winged forge]

how can i transfer ilv to metamask?? i always get this error regarding this immutable x link... i got my metamask on eth network ...

[tacit palm]

Are tou trying to bridge from your Passport adress on IMX to Ethereum?

[winged forge]

iam trying to transfer ilv to metamask

[tacit palm]

From your passport on the illuvidex?

[winged forge]

either on passport / on the tools.immutable

i always get this immutable link error

[tacit palm]

And you want to send it to Ethereum L1?

[tacit palm]

Turn this off, Clear cache and cookies

[winged forge]

all good now it works ... thank you

[long granite]

Good afternoon guys. Can someone help me here?

Did a withdrawal of my airdrop last oct. 16 until now there is no pending transaction from my illuvium account and did not reflect to my metamask

[tacit palm]

mind sharing your Passport adress here or in DM to me? i wont DM first

[long granite]

Is that the Metamask address?

[gleaming fossil]

Hello...I'm having the same problem as above ^. Initiated the first stage yesterday, but it doesn't show in either pending withdrawals or ready withdrawals. Plus it keeps defaulting to a particular metamask wallet which happens to be a ronin wallet, which is the one i DID NOT select when I initiated the withdrawal...can anybody help with this?

[long granite]

0xB1F50680531c7098375058E5bDeEA74c7F576Cf1

[tacit palm]

they are still in this adress

0xb1f50680531c7098375058e5bdeea74c7f576cf1

was never Bridged,just transfered to another IMX adress and then back again.did you get an error during bridge prossess?

can use this guide for bridging https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[tacit palm]

Try removing any Wallet extetion you are not using

[tranquil mica]

When can we claim our pre-season 2 vested rewards? Is it today? @tacit palm

[tacit palm]

i belive so yes

[gleaming fossil]

Ok I can see the pending withdrawal now, but I;m getting a reminder saying 'do not initiate withdrawal if there is already a withdrawal in progress'...I do have one other pending withdrawal, is this what counts as ' withdrawal in progress'?

[bold geode]

@lusty slateI need my funds on my L1 wallet

[tacit palm]

I would wait until
The first one is ready to be claimed

[bold geode]

so I sent my ILV to L1 wallet but there was no confirmation for withdrawal

and i have not ilv in my l1 wallet

[tranquil mica]

Will it automatically sent to our wallets, or do I need to repeat the claiming method from pre-season2?

[tacit palm]

You need to hit the collect button on your passport as before

[tacit palm]

Is it still in your Passport wallet?

[tranquil mica]

could you send the guide again? thank you 🙂

[tacit palm]

#📣〕announcements message

[bold geode]

@tacit palm no

@tacit palm

[tacit palm]

can you paste your adress here? how much was it?

[bold geode]

u can copy my wallet and see 0xda77Dd707197859656405F3462f254962F77a979 in this scan i have ilv on my l1 wallet but in metamask have not

in debank i have not ilv too

[tacit palm]

on Imx the balance will not show up in your Metmask UI,only way to check balance is through Tokentrove,Immutascan and the Illuvidex if you connect your Metamask.

[bold geode]

i will check

yeee i have on Tokentrove and can withdraw to l1 ty

[gleaming fossil]

got it, thanks a lot!

[bold geode]

so i withdraw but dont have in metamask i must waite some time ?

[neat kestrel]

Hello,
I'm trying to purchase a Land and got this error. Someone else having this issue?

[wooden pivot]

How can I check the progress of token withdrawal?

[tranquil mica]

Still have no ILV

[trim hill]

Can Illuvium tell why I'm not authorised to access the game anymore, just now?

[tacit palm]

It can take 24 hours before you can claim
On Ethereum

[wooden pivot]

I would like to ask how can I receive the withdrawn ILV coins now?

[tacit palm]

There is a patch being deployed will take 2 hours ish see #📣〕announcements

[hearty garnet]

check on tokentrove if the land is still available. sometimes the intaface shows lands which are not available

[timber juniper]

i have the same problem it was pending and now it's not even ready or pending gone i dont know why

[wooden pivot]

I see the withdrawal record here. Should I wait for it to be automatically credited?

[timber juniper]

Did you find a solution?

[tacit palm]

It most likeley means it is already sold, best is to use Tokentrove

[bold geode]

try on tokentrove

[tacit palm]

When it is ready you need to claim it on Ethereum

[trim hill]

Oh I see... Feeew 😮‍💨 I thought I got banned. Thanks bro. I'll check the annoucement now.

[wooden pivot]

Is there a tutorial for receiving it?

[tacit palm]

Phase two in this guide

https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[wooden pivot]

Does the option that pops up here require waiting 24-48 hours?

[tacit palm]

Sometimes you will get u I bug where it does not show 1 pending.
Could try a refresh and clear cache and cookies.

[wooden pivot]

I applied for withdrawal more than half an hour ago. If everything goes well, will I have to wait at least 24 hours for it to show up?

[shut trout]

Why have I always encountered an error named "403"? this keeps repeating things that make my gaming experience feel uncomfortable

[tacit palm]

Yep

[shy timber]

?

[tacit palm]

game is being updated check out #📣〕announcements

[shy timber]

I almost died now, lol

tanks

[shy timber]

Any predictions for the end?

[stable skiff]

Should be anytime now

[tacit palm]

Now, go play ser

[shy timber]

uhuuuul

[warm nacelle]

Hi guys, since the update have you had a problem with the controller? Everything worked fine yesterday and now I can only move forward, no jumping or anything!

[frigid hull]

With keyboard having weird movements too. Slidings (with turn off auto sliding), can't walk nicely than before the update.

[stiff steppe]

Where should i update the game? Directly on epicgames?

[frigid hull]

Just start the game and it will update in-game.

[long granite]

my ilv reflects on token trove. is it ok if i withdraw it directly to exchange platform like OKX or Binance?

[tranquil mica]

@tacit palm I still don't have my remaining ILV from pre-season 2.

[tacit palm]

You claimed 1, 3ilv early and forfeited the remaining allocation

[stable skiff]

It should be instantly in your passport wallet

[tacit palm]

He claimed 1 month or so back.

[stable skiff]

Oh then he got it at that time

[tacit palm]

Yep

[frigid hull]

Movements issue has been resolved, yeah!

[tranquil mica]

So, I won't get anything?

[sullen bluff]

??? i withdraw my ilv 1/10/2024 .... but when receve my ilv in my account ???

[lusty slate]

can you sen your transaction hash in here from immutascan.io

[tacit palm]

Not for preseason 2 rewards no

[sullen bluff]

can u help me where i get that?

[lusty slate]

immutascan.io and search your passport wallet

[sullen bluff]

ok

[hoary stone]

I entered the testnet and I have nothing, I can't catch or collect anything

[lusty slate]

Because that is the Test Net, it's only used to test new features for Arena modes RN

[stable skiff]

We don't have our old testnet nfts?

[sullen bluff]

??

[lusty slate]

No, I also checked OW and the inventory is empty

[lusty slate]

Your funds are ready to be withdrawn......clear cookies and cache from browser and follow the 2nd Stage of this guide:
https://illuvium.zendesk.com/hc/en-us/articles/10360673160463-How-to-withdraw-your-assets-from-ImmutableX-Layer-2-into-Ethereum-Layer-1

[frigid hull]

@tacit palm Is there an opportunity to connect two wallet (or another wallet (for example hardware wallet)) to IMX and Illuvium? So now I have a Metamask address connected to IMX, but there is a plan to use a hardware wallet with Metamask. In this case, there will be a new wallet address. If I would like to withdraw the ETH from Passport, will the IMX handle the hardware wallet address too? If yes, then I have to add my hardware wallett on passport.immutable.com via "external wallet > link your wallet, right?

[sullen bluff]

?????

[frigid hull]

Nice try, scammer buddy 😄