❓❗〕community-help

[analog canyon]

the game is great but it comes out with some very nasty problems

[arctic zinc]

Hopefully these are tickets for DIFFERENT issues and not just spammy copies of the same issue. But yeah there are issues in the beta builds

[tacit zephyr]

Why did my Claim for Season 1 disappear?

[arctic zinc]

Please post a screenshot of what you are seeing

[tacit zephyr]

I don't have a claim and I had 4.25 ilv

[arctic zinc]

And you are certain that this is your same passport account?

[tacit zephyr]

yes

[arctic zinc]

Checking something…

[tacit zephyr]

here is season 2 and I'm waiting so I can make a full claim

my friend made a claim on August 22 and he still hasn't received ilv on his wallet

https://immutascan.io/tx/366149436

[arctic zinc]

That’s a different issue. Either they claimed it and it’s on their passport. Or they claimed it and then tried to withdraw it from imx chain to ethereum mainnet and that IS delayed. Delayed by the chain withdrawal.

[tacit zephyr]

ok can you help me with this problem?

[arctic zinc]

This is PRE season2. PRE SEASON1 was the very first time we could be earning points.

The season 1 shown in your first screenshot just ended.

[tacit zephyr]

so it ended but why can't I claim ilv? it shows 0 everywhere and before it was 4.25ilv

[arctic zinc]

Are you looking for preseason 1 points (April 29 -June 30) or for the points from season 1 (July 23 - August 31)?

[tacit zephyr]

April 29 -June 30

[arctic zinc]

Then show me the screenshot for that preseason 1. You have not yet shown me that.

Maybe you need to go further into your history

[tacit zephyr]

this is a screenshot I took that shows how much ilv I will get and here I sent you that there is nothing

[arctic zinc]

You were looking at the wrong season in this screenshot.

[tacit zephyr]

this is the same season as the one I posted first at the top

and that's why I wrote that earlier I had 4.25ilv to collect and now it shows me 0\

[tacit zephyr]

ok sorry now I understand what you mean. I was being stupid. sorry and thank you

[arctic zinc]

We did it! I was getting worried.

[arctic zinc]

And it’s there?

[tacit zephyr]

yes😅

[static haven]

how to send from exchage to my wallet ? cant find the network on binance

[broken pelican]

Can you claim the s1 rewards now?

[static haven]

admin i want send Eth from binnace to my passport ? but which network ? Eth network or imx network cuz i cant find imx network

cuz im playing the game now

i hope they made video

[arctic zinc]

You can’t do that directly.

You need to bridge.

[arctic zinc]

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

There should also be a way to use layerswap

[static haven]

yeh i know im on binnace what i should send ?

[arctic zinc]

Use your passport to get started. Go to add funds. Select exchange. Follow instructions.

I can get you some pictures. Hang on.

[static haven]

how much fees cost for bridge ? less then 10 $ u think ?

looks like i have to Eth on my metamask first

yeh i see now layerswap looks easy from binnace i choose ETH / eth network to my passport wallet eth then layerswap and good game

[arctic zinc]

There’s a specific step that REALLY MATTERS.

[static haven]

and the fees cost 2 $ very good

[arctic zinc]

These ones towards the end. Must select transfer via deposit address if you want to send using your exchange wallet.

[arctic zinc]

Other chains may be cheaper. Like I was testing it using bsc chain.

Screenshot walkthrough for depositing to immutable X chain from an EXCHANGE using a (single use?) specially generated deposit address.

Steps 1-5 are pretty self explanatory. Click those things to proceed.

6. Does not exist. I forgot how to count. Continue to step 7

7. This is just an informational check. ensuring you get the deposit to the correct passport address. Do not send to that address.

Further steps are not numbered:
-Choose network and token to be sending FROM (top two circles)
-Should be going TO ImmutableX as eth
-Choose how much you’ll be sending

THE MOST IMPORTANT STEP ⭐
When using a CEX you are not transferring via wallet. You are transferring via deposit address. Change that setting in the drop down menu.

Final step: see here…
#❓❗〕community-help message

Send it to the address provided on the final screen. After you say OK. As shown on the linked screenshot.

[static haven]

I can send Eth on bsc to my passport works ? but i see ETH logo on it

so all my address on passport wallet same on eth network and bsc?

[arctic zinc]

No.

[static haven]

thank very much for helping me ? can u tell me how to get rewards from the game ?

[arctic zinc]

You must send it to the correct address for bridging. NOT your passport address.

[static haven]

yeh i know thank you very much

how to earn in game ? daily ? or monthly ?

[arctic zinc]

Complete the missions.

Seen in game. Or on IlluviDex.

Profile
Missions

[arctic zinc]

Based on how many points you have compared to all other players. Each season (month long).

[untold carbon]

im still having minting problem....this is old, any solution??
I have a dark holo i want to sell, in overworld i can see it but not for sale

[slate laurel]

That was buried deep in the overworld pins. Hoping my comment will show up in searches more easily

[sharp cedar]

What will happen to the season points that we collected during season 1 ?

[arctic zinc]

You’ll get ILV that you can claim based on how many points you had compared to the rest of the players.

Check HISTORY

[untold carbon]

someone can help me?

[arctic zinc]

Sorry I keep skipping this. Because no. No one here can help you with this.

You need to press B in game to tell the devs what your issue is. Then wait for the team to fix it.

[hearty garnet]

Hey, I've just completed a Milestone and I was supposed to earn 30k points, but I got none. are there any issues with the scores or milestones after season 2 started?

[left mantle]

How to remove a ban?

[arctic zinc]

Cheaters won’t be able to. But if it’s a false flag contacting support is your only hope. Use the support site #❓❓〕support

[left mantle]

I just re-entered the dungeon 3 times and was banned

[arctic zinc]

So did you see the warning you got about a cooldown time between runs?

[left mantle]

yes

[static haven]

wow this game awesome i have waited for this many years thx ILV TEAM

[arctic zinc]

Best not to ignore those

[left mantle]

And when will they unban?

[arctic zinc]

I have no idea. Could be awhile. Support has a lot of tickets to work through.

[left mantle]

Where should I write?

[arctic zinc]

The website shared in #❓❓〕support has a chat bot. Ask the chat bot to open a ticket for you.

[hearty garnet]

any clue @arctic zinc ?
I should have 31k now

[left mantle]

What exactly should I write about this ban?

[arctic zinc]

I guess tell them what happened.

Got banned. I ignored the warnings.

[arctic zinc]

But you already had that milestone completed. I don’t understand.

I suspect there’s a number of milestones that will be removed.

Which is why I say complete missions for points in season 2.

[hearty garnet]

I completed it a few minutes ago. that image was from after I completed it this evening
I captured an Arcane Lynx and completed it

Which is why I say complete missions for points in season 2.
what do you mean?

[arctic zinc]

My understanding is that milestones were changing.

And that daily, weekly, monthly missions were going to be the thing to do.

There’s supposed to be a blog post about it soon

[hearty garnet]

i thought milestones would remain since they even changed the 40th wave milestone to 50k points intead of 1 million for season 2.
thanks for clarifying

[static haven]

@arctic zinc how to see players ? in game

[half panther]

I was banned even though I didn’t use any bots, software, or scripts to interfere with the game. Can the ban be lifted?

[timber magnet]

Write to https://discord.com/channels/760344898200666112/1108308385138479124

[half panther]

I’ve done it and am waiting for the support team to review and respond

[misty sparrow]

it is still 1m ?

[arctic zinc]

It won’t be.

[arctic zinc]

The overworld does not have other players running around to see. Its single player

[idle trout]

I wanna buy ressources but anyone I try to buy it gives me item not available anymore, how am I suppose to do? I cant go faster than that

[hearty garnet]

I completed 2 weekly missions today. 1 counted, the other one didn't. 😦

Are the weekly missions counting or not? I'm really confused.
And since worked fine, I spent almost $50 to craft that item since the mission was still available. was it for nothing?

[sinful ivy]

Any news when we get the emotes from the ILV Jacket? Or the Emote Disks/ battle board from wave 2 beyond rewards? Or the Mod emote disk rewards from last year?

[arctic zinc]

Nope. It does seem like things are getting closer to start minting them and sending them out though.

[sinful ivy]

Ok thank you. Maybe for Christmas 😁 kidding.

[arctic zinc]

The two listed in this screenshot seem to both be complete. The checkmark indicates that they were counted.

[hearty garnet]

yeah, it should, but...
only one counted. plus the dailies

[arctic zinc]

The UI has issues due to some strange data on ImmutableX. You could look for listings on other imx marketplaces like tokentrove.com

[arctic zinc]

So the points were not added to your total. Could be a number of things causing this. Does it say the same thing in game?

[hearty garnet]

yes, only the first one is pending. the other ones are completed and disappeared.
it was there before I complete it

[arctic zinc]

Oh does it not show points totals in the game?

[hearty garnet]

You can see the first one here is the very same

[hearty garnet]

if it does I don't know where

now it's 0:00 the old missions are gone for some time and no new missions for now. but I have this screen capture with it marked as complete

oh, wait, It added the points to Season 1 points lol
But the snapshot for S1 has been taken already, right??

[arctic zinc]

The thing to do is to press B in game and tell the devs about what you’ve seen and failed to get the points for even though you completed it.

When you open a support ticket in game you’ll get an email. Reply to that email thread with your screenshots of the IlluviDex

[arctic zinc]

Exactly. It’s messed up

[timber locust]

when will they release a definitive announcement about the game's current confusing situation and its new season?

[arctic zinc]

Can you remind me What was the confusing thing that you needed defined?

I do not know when the announcement/blog will be posted

But I may have gathered some information

[timber locust]

for example, a new account that starts scoring today! compared to an account that has already scored! i.e. the new account will get more points for this season because it still has a lot of points to earn while the old account from last season has already completed the missions and will depend solely on the rest of the missions to score how does that seem to be balanced? isn't it a bit confusing?

will the daily missions be worth more? will they have more relevance? how did that work out? because those of us who have our accounts up and running and almost everything complete, how will we score?

[arctic zinc]

You are talking about milestones. Missions do not carry over.

Perhaps the idea is for long term accounts to have even further milestones to accomplish. But yes the milestones are certainly wonky at the moment

[ancient glen]

im with the same problem. i finished a weekly on first day with 14000 and i didnt get my points

i fused a t4 illu only for get it

[tepid flax]

@ancient glen are you on mobile or pc?

[placid gorge]

когда случится чудо и игра нормально заработает?

да не работает там ничего,начинает сыпать ошибки и не дает с игры написать что за баг,3 игры подряд.....

[sinful ivy]

<@&821154860816793604>

[main inlet]

People are still getting points through Milestones?

[ancient glen]

pc

[onyx sigil]

the game causes my pc to restart. Anyone experienced the same issue?

[supple granite]

Yes! I played the testnet since it was released on epic games. I had no issues with it. Now I can’t log in to the game for some reason and My IMX passport is empty.

[tacit palm]

Did you make a new passport when Main net went live?

With the email
Used on testnet?

[meager sky]

Hello
Its third day of waiting for response from support to my ticket.

How much longer should i expect to wait? I invested gread deal of time a significant amount of money to má account guys. Would really like my case reviewed

[ornate path]

Hi sir. i withdraw my ilv L2 to L1 but i cant see the transaction

[tacit palm]

Can you share the Adress you sent from?

When did you withdraw?

[ornate path]

Just now

[ornate path]

0x0efd2a51095df0b81f5c376aa2573ce8943e607e

[tacit palm]

It will take at least 72 hours before you can claim on Ethereum L1

[ornate path]

but where can i see withdraw button after 72hrs i cant see it

[tacit palm]

Its on its way

https://immutascan.io/tx/397659733

It was widrawn from this address 0x6ab15cb0de1b781ebd8ec27c92149e00c3d32926

[ornate path]

thanks

[nocturne topaz]

Hi, i've claimed my ILV token on imx and sent them to my immutable zkevm wallet, how can i send them to ethereum network ?

https://immutascan.io/address/0x2aec1c83a7121e6c5feb6208d38c2f6238d4eac6

[clever lion]

Hello, i have opened a ticket 20 days ago, i already replied 3 times but no answer yet. Any mod here i can send my request ID?

[tacit palm]

I would send them
Back to IMX and the Withdraw through Layerswap.

Do you have access to this adress on IMX 0x2aec1c83a7121e6c5feb6208d38c2f6238d4eac6

[tacit palm]

What is it about?

[clever lion]

catched a holo jokull, but never appeared in my inventory

[nocturne topaz]

yes and i can see them on tokentrove too

[tacit palm]

That will get sorted, everything is logged will just take a little longer

[tacit palm]

Good, you can withdraw from that to your Ethereun L1 Metamask wallet through Layerswap.

[nocturne topaz]

ok thx

[clever lion]

but opened alrdy 20 days ago and still no answer? looks like it's been forgotten, sadly i cant go on playing because i need the $ from the holo jokull

[tacit palm]

Not forgotten, everyone has this issue sadley.i have 12 illuvials going on week 2 now.

[clever lion]

alright thanks. For a better user experience support team should reply with a short answer.

[covert glen]

Hello sir may I ask what is the points in zero for? The s1 points just dissapeared. I thought it's for airdrop?

No updates too on what is gonna happen. Didn't even say if it will be converted to tokens or what

[tacit palm]

Still being finalized should be ready to claim this week

[covert glen]

Oh i see.. So they will be automatically sent to passport? Or have to claim it in the website?

[tacit palm]

will be able to claim on your Passport/Illuvidex. but keep in mind if you claim on day one you will forfiet 50% of your rewards,if you vest for 3 months you will get 100% Allocation

[shut sequoia]

What is this? I saw he closed his eye

[loud rampart]

A leviathan i guess 🙂

[shut sequoia]

Do I need to do something with this?

[tacit palm]

https://tenor.com/view/touch-it-black-widow-hawkeye-gif-24641656

[shut sequoia]

I mean there is no option for pressing E button

[tacit palm]

Can't do anything with it

Yet👀

[bitter chasm]

https://tenor.com/view/dont-touch-touch-patrick-star-spongebob-gif-20809060

[shut sequoia]

Hahaha

[bright kite]

am I the only one?

[fresh moth]

Don't think so, make sure you send a ticket to the team so they can look into your profile and hopefully get it fixed asap

[plucky lynx]

I sent a ticket 2 days ago but still waiting for an answer i have the same issue

[night iron]

eu

[bright kite]

actually mine already fixed I just closed the chrome and open the site again

[wide wadi]

when are we gonna be able to claim rewards from last season ?

[fresh moth]

If your issue hasn't fixed by restarting chrome like our friend above, I would suggest try resetting cache and cookies and see if that nudged the issue

[fresh moth]

Claim page is planned to open within 48-72 hours. They are just adjusting rewards from bots and exploiters to make sure we all get the right allocation

[plucky lynx]

No my issue is because i got banned for spamming stage1 with auto scan

[fresh moth]

If you was banned for scanning and spamming regions, and ignored the warning mesage, then you need to go through support.

[limpid flicker]

is there any news for the weeklies that did not count ? checked my points still missing 14k points from the weekly

[topaz burrow]

@lusty slate are you her bro??

[lusty slate]

Yup

[topaz burrow]

no news still nothing about my account. I realy want to play 😭

[shut siren]

Guys i cant log in since morning, do you have any idea?

[lusty slate]

Yeah I really don't know why you can't play. You just need for #❓❓〕support to help you

[lusty slate]

I'll try in a bit but I think all is working. By log in do you mean the game or the Illuvium website

[shut siren]

Yes every time the loading screen appears in loggin in, it crashes.

[tender vale]

Hello Illuvium Team!
@tight spruce @short mango

With regards to the issue of current milestone points, will there be action taken towards this?

Last season we gave our benefit of the doubt despite the 1M issue, zero lands nerfed and etc. and still chose to trust the developers and made our way to Top One. Spending hours and money to achieve it. But seeing as past issues haven't really been solved to date, it worries us and demotivates us to continue playing the game further.

And we've heard nothing from the team from the current issue.

We'd appreciate updates on your end. Regards.

[lusty slate]

You need to contact #❓❓〕support for that

[valid crypt]

I managed to get my sILV2 on my Passport, but I am not sure how to actually use it? I see the SILV2 balance there, but it doesn't seem like I can actually use it to purchase anything.

[lusty slate]

You can purchase fuel with it

[valid crypt]

oh ok. Will there be more use for it in the future? or is that as intended?

and thank you for the response

[supple granite]

I didn’t. I thought because I didn’t have any assets before test net I didn’t need to.

[lusty slate]

That is as intended, sILV2 is like a gift card so that it can only be used once and then burned, and the only way to do so is for it to be used to purchase things straight from illuvium (Fuel, Illuvitar Disks, Land Sales, etc) and not in the marketplace

[valid crypt]

ok thank you

[empty vault]

I tried two times to fund my account to buy fuel and nothing appears in my balance, anybody knows about this issue ? I used the « transfer in » feature and validated the transactions on metamask, it’s been few days and support didn’t answer 😦

If anybody knows how to fix this

[lusty slate]

Did you do the last part and transfer your founds to your passport? Look at the last steps of the guide. If you haven't (that is probably the case) go to add founds but this time select the IMX wallet option and select the same wallet you used a few days ago
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[graceful jacinth]

When improving, the game depends constantly. all the time. To avoid this you need to first move it and then improve it, but this wastes a lot of points

[restive grove]

Hey when are you going to fix the bug with the paths in illuvium zero that makes the land completely useless?

[opal flume]

I'll just wait this one right?

[restive grove]

someone that can really help pls

[wide wadi]

can someone help me why i can't see illuvidex to post my illuvials

[maiden plinth]

Anyone else have a issue where they can log into passport. immutable and see there land but when they try to log into the game there is no land? Any suggestions how to fix?

[lusty slate]

Please leave your feedback in-game with B

[lusty slate]

Yes, IMX has been slow on withdrawals lately

[lusty slate]

What do you need_....don't accept any DMs they are scams

[lusty slate]

What Device are you using for iz?

[maiden plinth]

i have tried both my pc and my phone

[lusty slate]

Are you using a VPN?

[maiden plinth]

no

[lusty slate]

Do you have the latest app update?

[maiden plinth]

yes

[restive grove]

just wanna know when they are going to fix the bug with the paths in illuvium zero

[maiden plinth]

@lusty slate I think it might have something to do with passport and how it was transfered. I havent been able to log in since the switch over

But i can see my assets in passport. just cant see them in game or use them

[lusty slate]

Last week they were working on the fix, I'll ask again about the status of it

[restive grove]

nice, thanks for the information, is the first real answer i get

[maiden plinth]

@lusty slate The web page says there is a known email flow issue with some accounts? Could that be the problem? Again, I can see my assets on passport. but not in game. and when i log into illuvium zero i have 1 plot of free land but not the one i purchased.

I had 0 issues before the passport swap.

[lusty slate]

Yes it could be. Did you send it back to your custodial wallet after the external wallet connect announcement?

#📣〕announcements message

[maiden plinth]

I just followed all the prompts

If i try to migrate again it will stop on the...

after granting signature request. It just keeps thinking.

[lusty slate]

clear cookies and cache or try a different browser

[maiden plinth]

ok

[lusty slate]

don't log in with wallet. just your email

[maiden plinth]

how do i do that? When i click login it askes me to use my passport.

[lusty slate]

Yes but with passport you youst need to sign with your email

[maiden plinth]

ok so i logged in using email. Again same results.

I think when the switch happened i created a new account. Using the same email as the previous one on the old system. So the new system wont fully switch over and it allows me to view my assets but not use them. Not sure how to fix this...

[lusty slate]

If you can see your items you should be able to use them

[maiden plinth]

I can only see them on passport

[lusty slate]

are you sure it's the same passport wallet adress? can you check it in illuvium site and in passport one

[maiden plinth]

under passport.immutable.com/inventory

if i try to log into illuvium on the web page i can log in to my account. When i then click passport in the drop down... it gives me a invalid error.

Sorry, When i click profile. not passport.

I got it to log in on the site now with passport. But its showing the same address as passport but not showing the land under assets.

@lusty slate ok so the recap. Illuvidex.ill does not show my land but passport.imm does. And when i log into illuvium zero i have no land.

I have verified they both thave the same eth address.

[lusty slate]

Then I would contact #❓❓〕support to ask why you can-t see your assets in illuvium website. Try a different browser would be my last recommendation

[maiden plinth]

Would changing the browser effect my ability to see the assets in game though?

[lusty slate]

No, but it might tell us something about your problem, I have a feeling they are different passports

[fading brook]

Is there a problem? I have been trying to remove the products from the market that I have listed for 10 minutes, but it is not working?,

[hearty garnet]

Are the mission points counting now? I was very disappointed after spending $50 dolars in crafting and not getting the weekly mission rewards. there's no point in spending money like this

[fading brook]

I would be very happy if someone competent could help me on this subject.

[lusty slate]

That's the right attitude, you can contact #❓❓〕support

[fading brook]

ov noo tholky 😦

It will take too longg

[lusty slate]

Some people have problems with delisting and I don't think it is fixed. Support is the only way to go

[loud rampart]

there will soon be an announcement about the dashboard and stuff.

[fading brook]

Okay, let me leave a message to support.

[lusty slate]

Clear cookies and cache or you to try a different browser....that's all I can can think of....hopefully it helps you

[fading brook]

I'll try it from a different browser, I'm on my way home.

[hearty garnet]

Thanks for your response.
I'm worried about it because I was told the daily/weekly missions were the way, then I spent almost 50$ buying the needed Solon (almos 12k) and completed 2 weekly missions yesterday and points weren't added for one of them. The Season 2 started yesterday, so I should get the points for both weekly by completing the missions, not just one. I even created a ticket but I think it will take a few weeks to get help there.

I think the points went to a limbo between Season 1 and Season 2 despite the Season 2 had started already (it was AFTER the snapshot)

[rustic zenith]

Hi All. Is there a dummies guide on how to move ETH from Crypto.com app to passport?

[loud rampart]

switching off vpn and deacivating other browser wallet addons can also be helpfull with all the confirmation stuff with wallets.

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2 maybe this?

[rustic zenith]

Thanks I’ll take a read

[hearty garnet]

There's a pinned message as well. You may find a lot of useful links there @rustic zenith

[rustic zenith]

Thanks hopefully I’ll find away to transfer from Crypto to MetaMask

[tropic remnant]

403 error?

[hearty garnet]

the error usually comes with a message as well. do you have the message?

I'm not a mod, but whoever is gonna help you is gonna need it

[clever dust]

It's normal to have 0 play time on season 1 when i have like 300000point?

[fresh moth]

Nobody has playtime. It's not been tracked or worth airdrop points since test net 1

[clever dust]

Merci!

[remote plank]

anyone else waiting server?

[jolly abyss]

iluvials and other stuff minting still minting for more than a week or so?

[gritty condor]

who knows how long need to wait?

[midnight moss]

I got a problem when i buying item, it activity show i am buy it but i still not the owner https://illuvidex.illuvium.io/asset/0xd88fc3fe9b0c11000dbf609080534e98ecff110e/5739 i submit ticket but got no respond?

[lusty slate]

To arrive to IMX it takes 10-15 min

[lusty slate]

Does it show an error? Has it taken your money?

[midnight moss]

I think so, transaction go thought, you can see in the link

[lusty slate]

can you check immutascan.io

[fading brook]

'' #63576 '' Someone please take care.. I have not been able to add or remove items to the market for 3 hours. I tried different browsers but it didn't solve it, it's very annoying...

[gritty condor]

i am waiting 30 min(

[fading brook]

I'm not someone who opens a VPN anyway. I tried from a different browser and the problem was not solved. I deleted my cookies and internet history, but it didn't work, I don't understand what this annoying problem is.

I wrote to support and am waiting for an answer.

[hearty garnet]

by "soon" you mean when? this week?

I'm sorry if it seems silly, but I'm asking because there's a similar weekly mission. I could work on it to craft this week's Tier 5 Stage 2 Drone add-on the same way I crafted the Tier 4 Stage 3 for the weekly yesterday. I won't spend $50 again without knowing I'm getting the points though. And the mission will be there only until Sunday

[hollow stratus]

i have guys that never minted but i have them on illuvium overworld what must i do

[loud rampart]

i hope so, dont really have anymore information about it

[hearty garnet]

ah, ok. thanks anyway. 🙂
If any other mod knows the answer please let me know.

[jolly abyss]

.

[hearty garnet]

yep. they are still working on the fix. Until the fix comes, some items and illuvials will show as "minting" on Illuvidex

[jolly abyss]

top kek, im away for more than 10 days
now even stage3 comes out, my illuvials wont be more rare

[fading brook]

#63576 / I'm asking someone to look at this ticket. I can't buy fuel, I can't remove or add anything from the market...

[graceful jacinth]

time of the round, I want to play even without improvement, I don’t have time to write, via B

[fading brook]

Is there no one authorized to deal with this problem? I really couldn't do anything for 9 hours. It shouldn't be this hard. @glass galleon

[drifting musk]

what is the maximum waiting time?

[subtle horizon]

What am I doing wrong, I sent 50$ worth of eth from my MM using this method, nothing has showed up in my passport

@lusty slate Can you help figure out what I did wrong, the transaction shows it went the the imx bridge, but nothing has showed up in my passport yet

Alright, I figured it out

[lusty slate]

Ask IMX guys

[lusty slate]

You probably didn't do the last part that is to send it to the passport. Do the same thing you did but now select deposit from IMX wallet and use the same L1 one....your founds should be there

[lusty slate]

Hahahhaha missed this message

[modest bay]

@lost pine

Hello. Who can i talk about development questions and api consuming rules?

I found this public endpoint available
It returns me the random status of a illuvials by ID,. I want to know if i can use it and if so, i want to know the limit times for consuming it
I would appreciate it if you can help me
I'm afraid of a possible ban, if it is not allowed

[subtle horizon]

It worked and yeah that is the part I missed

[arctic zinc]

Support Tickets are handled by the support team. The support team does not work as discord moderators. The discord moderators do not work as the support team.

[heady atlas]

Hello GM I still haven't received any response regarding to my concern for over a month and i cant help but feel frustated by the lack of communications do you have here . Im concerned that my issue may have been overlooked or being ignore??? and i wanted to ask if there's any update or if there's a reason for the delay because this is too much.. You guys able to endure this kind of situation? 😅 I work hard for that in your Beta S1 and S2 and you guys just randomly or accusing banning people without any proper investigation in fact you guys didnt send or email whats exactly the main reason lol yes keep ignoring this i always keeping my patience but this is not normal this is my 1st time in game having an issue thats not been resolve until now or given an proper addressed.. Please understand that this situation is important to me and I would greatly value your attention it

[fading brook]

Great. There is no choice but to wait then, thank you.

[heady atlas]

how does your support ticket works? @arctic zinc i know you already know my concern but i dont know if you guys are just ignoring or what so ever here 😓

[arctic zinc]

I do not have access to support tickets. I do not work on the support team.

[arctic zinc]

Did you get absolutely no response to your support ticket? Or did you not like the response?

Either way does not make a difference to how your account is still banned. I’m just trying to see what happened in regards to the ticket.

[arctic zinc]

How aware are you regarding what sort of things were triggering the red flags for banning?

[heady atlas]

btw both sir... yes i have responded before i send a report regarding my account not showing my ILV rewards.. and yet you reply for me that im doing a thing against your rules thats why you are not giving my reward...

im aware regarding about the red flags or your rules lol how come you guys just accusing me like that easily for all my teams/ guildmates why i am the only one having this issue ??? wtf we play fair and safe im just asking please double check my account or give us some proper investigation

[heady atlas]

im just asking why you guys reply me like this before. I know, we all know on my team that we are playing fair and clean and yet im having this issue with out a clear reason whats really happening why i got my account got flagged or ban...

"After a thorough review, we found that the airdrop points you accumulated during pre-season 1 and pre-season 2 were obtained through methods that go against the fair play standards we uphold."

dafaq

thats why im asking a proper investigation or double check my email because this is not what i deserved

[arctic zinc]

Again I’ve never looked at any specific accounts on the back end. I’m basically a glorified discord moderator.

But the way the system works is that it automatically red flags accounts that exhibit behavior that exceeds one of a few specific thresholds that the devs determined to be unnatural. However, it’s becoming glaringly obvious that some of those thresholds were inaccurately set. You may benefit from submitting another support ticket. I’m not yet certain what the devs are doing with this yet though.

Now the game at least warns players to stop doing some of these things. But recently players have been ignoring the warnings as well. And they have also been banned.

[heady atlas]

okay again this is you guys keep replying me to wait again for the reply but i hope you understand me also that this is too much but i cant help but feel frustated .. naaaaaaaaah why should i risk my rewards just doing unnecessary things lol if i can make a file to support my ticket or any supporting documents i will just to prove that im not one of those people messing your game ...

[willow musk]

It's been 5 days and nothing, help me.

[willow musk]

ok, ty

[timber locust]

minting haha 😦

[midnight moss]

https://immutascan.io/address/0xd88fc3fe9b0c11000dbf609080534e98ecff110e/5739 here, Owned by my wallet but on iluvidex is still on the saler

[meager sky]

Day 4 of waiting for support to respond to my ticket...

[toxic aurora]

LMAOOOO

[lost pine]

You can use it for personal use, at a low request rate (<100/hour). Anything more or for commercial use and you’ll need to request access to the public api we’re developing. To do that you need to chat with Rich. If you proceed with using, just know that it’s not really a public api and we won’t offer any support etc. We’ll only support the public api when released

[stable skiff]

Team? You are using multiple accounts? Or what do you mean

[remote pelican]

Hello everyone) Tell me, was there a distribution of rewards for the testnet?

[tacit palm]

There is yes

[remote pelican]

I didn't receive anything(

[tacit palm]

If you were part of Preseason you can make a Passport using the email you used on testnet.
Airdrop is tied to your email address

[remote pelican]

the passport was created when I played on the testnet, but nothing came to it ((( How can I check whether the reward was distributed to me?

[remote pelican]

Confirmation that I played during the testnet

[tacit palm]

You need to make a Passport on illuvidex using your Email from testnet.
Follow the flow here
https://illuvium.io/

[remote pelican]

Doesn't pass authorization(

[heady atlas]

nope bro only 1 accnt on my PC

[tacit palm]

Did you make a Passport?this looks like connection for your wallet

[remote pelican]

To log in to your passport, you need to log in to your wallet, in my case MetaMask. And at this stage the verification simply does not pass(

[tacit palm]

No need to connect wallet to access Your profile, that is tied to your Passport.

[remote pelican]

I’ll now record you a video of how this happens, and you can tell me if I’m doing everything right, okay?

[tacit palm]

Did you make a new passport for main net?
You can't use the Passport from testnet, that will be invalid

[remote pelican]

I have to get a new passport. but under the same email that was on the test network?

[tacit palm]

Yep

[remote pelican]

I'll try now)

[humble fog]

https://discord.com/channels/760344898200666112/1280458487364845578

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[remote pelican]

Tell me what I'm doing wrong(I can't do it(

[hearty garnet]

Hey, if you let me, I'd suggest you to remove that video to avoid exposing your e-mail like that. You will get a lot of fake scam emails pretending to be Illuvium if you expose your email like this.

Instead of sending it here, send it in a ticket (create one if you haven't yet) and send the number here. So only the mods will have access to it

I'm not sure you can send a video there, but I think you can.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[remote pelican]

Can I send the video to you in private messages?

[hearty garnet]

and remember this 👆
a mod will NEVER add you as friend first here on Discord and NEVER DM you.
Once you have a ticket, don't click the links you get AFTER you send the number here because someone might send you phishing emails. Go to #❓❓〕support (there's a link there) and use that link to go to Zendesk, log in and update your tickets.

I tested it here, you can attach the video to your ticket using Zendesk indeed. idk the size limit though.
use that "Add file" button

[shut trout]

When will the "minting" bug be fixed?

[remote pelican]

#63635

[tacit palm]

Did you make a passport?

[remote pelican]

I can’t create a passport with the same email, tell me how to do this correctly, if there are step-by-step instructions, I’ll be grateful

[tacit palm]

A lot of guides here with step by step https://illuvium.io/news/illuvium-guides-let-zendesk-guide-you

[hearty garnet]

did u manage to attach that video there?

[remote pelican]

yes

[hearty garnet]

nice. I saw the video and it seems something is wrong. The process is quite straighforward (or should at least). I did it myself when starting Season 1, migrating from testnet to mainnet. take a look there if you haven't @tacit palm . Panda shows a few attempts there that should be working IMO

The only point is I don't remember whether I used the Create Account or Login when first using the main net.

[remote pelican]

All these points did not help me, tell me when you can look at the ticket and help solve the problem?

[tacit palm]

what error are you getting when you try to log in with the new passport?

[remote pelican]

I created a new passport

[tacit palm]

i see,can delete the video now

[remote pelican]

Can I give you my email in a private message so you can check?

[tacit palm]

iam not to sure what the issue is iam afraid. will check internally.but best bet is support,did you make a ticket?

[remote pelican]

#63635

and #63633

[vagrant remnant]

i have plants respawing infinitely and network error on my land, how to fix it ?

[remote pelican]

Can you check by email whether the reward has been awarded at all? Maybe I'm doing all this in vain?

[tacit palm]

i cant see that

[remote pelican]

ok

[spark kayak]

Hi all
I have a question.
I’m playing Illuvium zero and I just realised that my lvl stopped on 201 it’s max at the moment or bug?

Also I can’t see any rewards for playing Illuvium from pre season 1. It’s still counting or it’s another bug in my account?

[bitter chasm]

That is the current max level! Well done mate!

[solar oracle]

#62820 ticket
almost since August 1, many people have tried all your guides and all different browsers and VPN does not help anything, the problem is on your side. This is a mistake a lot of people have, let's solve it, please.

[heady atlas]

Your support ticket #63643 has been created..

[tacit palm]

Not much we can do on this end, l Iam afraid, Support is the best option

[limpid flicker]

what should i choose for support if regarding missing points? my weekly points last week are still not counted.

[spark nacelle]

Hey guys, is there any news on when the airdrop points will be awarded?

[tacit palm]

should be availble this week

[tacit palm]

that is from Season 1 so those are not availble yet

[spark nacelle]

Thanks brudda Lars, helpful as always

[limpid flicker]

season 2 started sept 2 right? so it should be counted. i finished my weekly sept 2. besides if the weekly is not counted why is the zero weeklies counting?. im talking here about my weekly points for overworld not counting.

[lone elk]

@tacit palm Will the rewards be released this week?

[tacit palm]

that was the latets timeline yes

[limpid flicker]

im talking about this one

[tacit palm]

well the resets happens on Mondays,so could be some conflict there.

[limpid flicker]

thats why i want to create a ticket but i dont know what to select

[tacit palm]

could perhaps be on Season 1?

[limpid flicker]

i checked my season 1 it did not also count.

[tacit palm]

you should if its not displayed properly

[limpid flicker]

so what should i select? general request form? bug request form? in the support website

[tacit palm]

Bug request makes sense

[limpid flicker]

okay noted on this thanks

[hexed bloom]

What happens if an issue minting my illuvials was detected and a message pops up saying to restart but I don't?

[tacit palm]

It will do the function the next time you restart the game

[hexed bloom]

Alright

Is there a way to search the marketplace and see illuvial stats without clicking each sale one by one?

[lusty slate]

No, but that sounds like great feedback, please leave it ingame with B

[bitter chasm]

Wasnt there an extension mentioned and showcased on twitter? Just hover over illuvial and it shows the pentagon?

[lusty slate]

If there is I missed that memo

[bitter chasm]

It was a community tool. Dunno how to do it myself xD would have to write or find the extension

[fading brook]

#63576 case ıd... For 24 hours, I could neither buy fuel with the IMX account nor buy anything from the list, nor could I remove anything from the list. This situation has been resolved today, but none of the monsters I caught yesterday have arrived in my account, especially DARK HOLO Archie is one of them.

I want this situation to be taken care of since it does not appear as Minting...

[bitter chasm]

This is due to a desynchronisation between illuvidex and IMX. The team has returned from a mandatory vacation yesterday and should now be working at full throttle again 👍 this may take some time however as there are millions of items to correct now.

[fading brook]

It's not a problem. If the team is aware of this, it will be solved sooner or later. Thank you for the answer.

[hearty garnet]

I had the same issue. No points earned for one weekly mission, but the mission was marked as completed. I completed 2 actually, but only 1 earned me points. The Season 2 started on 1st September and the snapshot was taken at 0:00. so the missions completed starting from Sunday 0:01 should account for Season 2 since they were completed after the snapshot. Had to create a ticket but I'm afraid the lack of information will lead me to money loss (I spent almost 50 dolars on Solon to complete the mission) since I didn't get the points

In my case, it seems the points went to season 1 AFTER the snapshot was taken, since it was Sunday night (1st of September) and the Season 2 had started already (the points were set back to zero in the morning), so it is the same as not counting.

I believe more ppl had the same issue and is not even aware of it

[spark kayak]

Thanks bro 👊
Can anyone cover second part of question please? 🙂

[tacit palm]

Have you checked in History and scrolled to Preseason 1?

[spark kayak]

Yes and there is 0 hours played

[tacit palm]

Can you share a picture?

[hearty garnet]

is it for Season 1 @spark kayak ? If so then it's 0h for everyone

[spark kayak]

For pre season 1

[tacit palm]

Did you have points in Pre season one?

[sleek minnow]

My ILV bonus withdrawal has not been deposited for 6 days

Why do you cooperate with ridiculous IMX when it takes so long to harvest?

😑😩

Solve the problem as soon as possible

[cinder otter]

how can i send pic's and links in the dex chat's?

[timber magnet]

I've spent all morning losing sand because it doesn't apply the evolutions but it deducts them

[lusty slate]

You need to be lvl 5 in discord....check your progress in #👑〕bot-commands type
!rank

[lusty slate]

Try closing the game and opening it back from Epic Launcher

[spark kayak]

Yes.

If we talking about this first season started April then yes

[tacit palm]

best is to send in a ticket with #❓❓〕support

[oak yacht]

im confused trying to transfer in funds from coinbase via the layerswap option which is native in the illuvium site. my question is what is this third address listed in the transaction? i dont get it .

the immutable address above is correct. what is this deposit address. seems like its going to send my money to a black hole?

[arctic zinc]

You have to bridge it. Thats the individually created bridge address they are giving you to use and then be able to track the tokens across the bridge.

Thats the address you are being told to send it to. So Layerswap can know that you made a deposit to be bridged.

Simply transferring to the IMX address from Coinbase or any other CEX won’t work. Because that’s going to be an address on the wrong network.

[oak yacht]

thx

so i go to coinbase, manually ship the money to layerswap addy and it will then automatically route it to my illuvium passport?. edit. it worked, im all good.

[lean light]

Why i get this error ? when try witdraw

[arctic zinc]

Not sure. It could maybe have to do with a VPN getting in the way of imx network working properly.

Look for (?) HELP in the drop down menu in the top left of the page. Or contact #❓❓〕support on the page shared there.

[lusty slate]

It's not letting you play? Please report in-game.

Try closing the game and open it again from Epic Launcher, see if that helps

[grim berry]

anyone else having the issue illuvails captured not showing up at all not even minting status

[slow trench]

what it this?

@lusty slate i need explaination serr

[lusty slate]

Seems like you have been banned from playing arena. Contact #❓❓〕support they have to sort you out

[slow trench]

what the cause? uhuhuhu

[lusty slate]

You probably triggered some bot flag or something like that

[slow trench]

what? i didnt event play arfena only get the quest

when i enter stage zero to get some flincaps when i go out cant enter anymore

[slow trench]

or my suspected is when i get the 2.5m exp miles stone and get 250k points

[lusty slate]

Maybe is a visual bug. Close the game and open it again from Epic Launcher. See if that does the trick

[slow trench]

already done but still nothing

[slow trench]

how many days will reply teh support it will make me behind the points perday huhuhu

[meager sky]

Day 5 of waiting for support response to my ticket

[slow trench]

omg 5days no points?

[meager sky]

Well...my account is banned so i am unable to even play

[humble bramble]

why i cant withdrawl my ILV?

anybody can help?

[slow trench]

what reason?

[slow trench]

when that happen?

[meager sky]

Thats what i am trying to figure out honestly

It happended few hours before end of season one

Basicaly what i did is i went for quick consumables run in tier 0
Got awful heatmap spawn so i exited imidiately
Tried to do second map but was unable to do so.
Apearantly there is a cooldown with unspecified amount of time you need to wait before you Can go another map

As i was pressed for time i kept trying to get into the map ( was explaining how to get consumables fór another player and i wanted to finish my t4s2 milestone only phyriox was missing)
But suddenly the message upon entering changed from "you need to wait " to " you are banned"
So i believe i trigered antibot mechanism of sort

[slow trench]

OMG same when i go stage zero to get flincaps and ringnut when i come back its banned

[slow trench]

i didnt notice the cooldown OMG

[slow trench]

so till now know one reply or fix your account?

[meager sky]

Well i recieved plenty of replies here on discord from mods, comunity manager and even council members but they cannot help with bans.

Support needs to review those and i issued a ticket imidiately after it happened

It was 5 days ago and i did not recieve any form of answer from support yet

[slow trench]

omg then we cant compete for season 2 huhuhuhu

[bright kite]

is there fuse issue going on right now?

I fused but the illuvial didn't show up

[meager sky]

Based on what i see in general chat there is chain wide problem on IMX. People are unable to buy, sell or mint stuff

[slow trench]

better they do the costumer support on discord by ticket huhuhu very slow response on email or theres no man power?

[bright kite]

How to create a ticket for 4days withdrawal pending?

[nocturne hare]

That is an IMX issue

[unique marsh]

my epic launcher not loading..it is not showing any game ..
anyone know how to fix this ?

[quasi pulsar]

@slow trench@meager sky can you both send me your ticket numbers? (it takes little bit of time cuz team member has to review the case 🙏 )

[meager sky]

hello here it is #63324

[quasi pulsar]

based on my info, your case is already processed, have you tried to log in recently?

[meager sky]

really? i recieved no responseon my ticket... Let me try right now

[meager sky]

unfortunately still cannot log in

[quasi pulsar]

kk, weird, will contact team to check again

[meager sky]

Thank you very much

[wide tree]

guys why my building is stuck for 2 days like this.. what should i do?

[nocturne hare]

upgrade powerstations

[crude dagger]

if they fix ur issue pls let me know because the same thing happened to me last day of the season and still no unban till today

[past ermine]

failed to transfer

[quasi pulsar]

team is working on it currently 🫡

[plucky lynx]

yo bro any update on my case #63384 pls??

[maiden plaza]

Why are you telling him in this manner 😂 sus

[heady atlas]

@quasi pulsar GM sir can you please check my ticket ?

[safe moon]

can't withdraw eth... i'm on mainnet with version 12.1.1

[tacit palm]

Do you have any other wallet extension active?

[safe moon]

nope

[tacit palm]

Have you checked with IMX?

[safe moon]

what do you mean?

[tacit palm]

The support link on your picture?

[safe moon]

no, i just do withdraw by using Rabby Wallet... goodbye

[shut siren]

Any news about the Season 1 points? 😄

[shut siren]

i mean Airdrop?

[tacit palm]

We should know something this week

[torn sorrel]

Hey there! Anyone have a problem loading their ZERO game or is it just me from around yesterday?

P.S. I can't really find the games' server status page/thread if there is any.

Thanks & Regards to all!

[hallow bone]

u should to do next: settings - Experimental settings - Select networks for each site(turn off)

[meager sky]

Issue fixed. I was unbanned 🙂

[sleek cipher]

May I ask if whats the average gas fee in eth in claiming ilv? I appreciate someone can answer. Thank u!

[molten parrot]

@tacit palm what do you do when somebody transfers eth to their playerid on erc20

[primal mesa]

when claim?

[novel temple]

I had a illuvial stuck in the marketplace for over a week now? Where can I get help to sort this out?

[lusty slate]

An announcement should be coming soon

[tacit palm]

If you transfer Directley from Ethereum L1 to your passport Adress it will be stuck on Ethereum you have to go through a bridge.

[molten parrot]

so its gone ?

[lusty slate]

I would create a ticket in the IMX discord to see if they can help you recover those founds

[molten parrot]

ill give it a try 🙂 thx

[placid gorge]

сыпит ошибки и выкидывает с игры,,,,,,, throws out errors and throws out of the game

вот опять ............. here we go again

[tacit palm]

English please

[sleek minnow]

Enter the time when the token will reach Volt in the Illuvium website instead of 48 hours, unknown

[ocean ocean]

Guys can someone help me

How can i link my binance wallet into Illuvium? Im trying for an hour but it doesnt work

[sleek minnow]

Don't you want to give me the prize after a week??🫤

Why are you not responding??

The price of ILV coin has come down a lot and our prize is getting smaller day by day

Are we kidding you that we played so much?

[tacit palm]

The Airdrop for season 1 will still have 3 months vesting, you forfeit 50% of the claim if you claim on day 1

[sleek minnow]

You deposit the remaining amount, the lost amount does not matter

[sleek minnow]

I want my money now, can you understand? I'm Iranian, I'm miserable, I need money!

[tacit palm]

Not much we can do Iam afraid, it will come

[sleek minnow]

Do not cooperate with the ridiculous IMX passport so that these problems do not occur, convey this message to your managers

[restive grove]

i have the same problem since 5 days ago, no solution yet, hope more people talk about this problem so they can finally do something about it

[jolly marten]

Hello everyone, I am a big illuvium arena player and last season i reached 125 000 points. Now in season 2 I have 0 due to the reset but I did not earn any ILV in my iilluvidex account ? Does someone have the solution ?.

[tacit palm]

it is not released yet

[jolly marten]

Ho well so we are going to be payed in ILV token ? Do you know when ?

[tacit palm]

should be this week

[limber geode]

hello everyone, I just noticed that all my Illuvium nfts were transfered to another wallet in the day i started playing ILZ, including the land itself. The thing is I have some eth in my wallet and it is still ther. I realized it just now because i couldnt find my land in tokentrove/immutable.

Did i get hacked or this hapenned to people as well?

everything related to the illuvium universe (Bp's, beyond, and a T1) got transfered to this other wallet

[lusty slate]

When the game went live on main net did you do the migration process with the IMX passport?

[limber geode]

yes, in order to play ILZ

[lusty slate]

Then yes you moved all your assets from your custodial wallet to the custodial IMX passport one that you can access with your email

The wallet address is different

[limber geode]

Thank you, but how do I transfer ir back? I've plans to sell stuff and i cannot find them in tokentrove

or there's an option where i do not need to transfer them back

[neat flax]

GM fam! One of my wallets was compromised by a drainer and i have staked ILV there. Is there a way to transfer those ILV to other wallet by the devs?

[tacit palm]

not much can be done iam afraid,how long is the lock?

[neat flax]

its already unlocked. Im about to withdraw but when i send ETH it was sent immediately to other wallet Im afraid i cant withdraw my staked ILV

[tacit palm]

not much you can do,unless you get a bot set up.

[neat flax]

i see thanks for the help

[crude dagger]

same finally

[wintry rampart]

I haven't been banned yet, it's been 1 day, they answered me in the morning, I provided the data right after, and so far nothing, tomorrow there is an event and soon they will launch the airdrop...

[whole shoal]

@tacit palm Hey, I can't follow the topics very much. Is it legal to open a second account?

[vast geyser]

can anyone help me?? I was banned 5 days ago and I still haven't received any response from support... they said they were analyzing it, but nothing has been resolved
ticket #63380

@tacit palm @tight spruce @glass galleon

[tight spruce]

I just need the ticket number

will add you to our list

to be checked

[wintry rampart]

You wrote down mine too that I answered in the general chat?

[whole shoal]

@tight spruce hi I can't follow the topics very much. Is it legal to open a second account?

[tight spruce]

Yes

[tight spruce]

Its against terms and service

[whole shoal]

I understand that we cannot play different accounts with my brother.

[vast geyser]

ticket #63380

[loud rampart]

https://illuvium.zendesk.com/hc/en-us/articles/8451926649231-What-to-do-if-my-wallet-has-become-compromised-I-ve-been-hacked-scammed

[restive grove]

hey a question, the milestone missions are goint to reset in this season?

[steady grotto]

Hello, I am trying to withdraw the missed staking rewards from last year that are unlocked now and I keep getting the 'cannot estimate gas' error. Generally this was solved by changing the allowed ILV on revoke.cash but this time it doesnt seem to work. Also cleared cache as well. What is the approved spender here?

[lusty slate]

One possibility is that it’s a rounding error. Try editing the number of tokens by taking the last number off the long line of decimals. For example 1.3490851716199583 becomes 1.349085171619958

Otherwise contact support for more secure help.

#❓❓〕support

[wintry rampart]

Can someone please give me a deadline for responding to my ticket? I'm lost, I have to work on the crypto content

[sinful ivy]

Due to ongoing batch processing delays, withdrawals from Immutable X are currently expected to take a minimum of 72 hours, and may take up to 96 hours.

We expect to return to the normal 8 hour processing time of withdrawals by 8th September 2024.

Withdrawal via layerswap continues to be available for supported tokens.

Further updates will be provided as this changes.

[visual escarp]

My account has been banned for 5 days. How long will it take for my ticket to be answered? they asked me for more account information and I did.

[slow trench]

#63729 add me also sir rich

[thick tiger]

Suddenly, the management has started ignoring support from two months ago. Regarding the transfer of rewards from the beta testnet and items obtained at the time, is this a dangerous company that deceives and exploits people?

[fresh moth]

Support are not ignoring anybody.
Beta testnet ended when main net started. You do not keep anything from testnet because it’s a TEST net.

On the 25th of July everyone started fresh and had all in game assets removed, because again, they were not real. It was a fake testnet.

If you are referring to airdrop points and rewards, simply create a passport wallet using the same email address and it will have all your airdrop information connected, and you can start playing the main net and collecting assets and nfts (that will not be wiped ever again)

Please refrain from accusations of deceit though. This is simply not true

[wintry rampart]

I just need to be unbanned, I was unfairly banned by some automatic system, I just want my account, many people saying that they spent more than 5 days without a response, and I don't think it's fair that I spend 5 days at a disadvantage due to an error in the game system, please pay attention to these cases, we are competing with other players and every day without access is a competitive and financial delay.

[thick tiger]

I think excuses are fine, but I'm not going to talk about something that has no sincerity at all. This support is clearly being ignored, and it's been two months, so I expected them to be at least patient and be a normal person, but my expectations were betrayed. And I know that items acquired in the beta version, such as the test net reward reward, can be carried over as legacy types. It may be less than I expected, but it is ignored without sincerity, and I will ignore any rewards and not pay them.

[arctic zinc]

I think that this was translated poorly. Some of the specific concerns do not make much sense.

[arctic zinc]

Were you able to use the #❓❓〕support website to open a ticket about this?

[thick tiger]

Unfortunately, I hope that the days of having to remember wallets, especially to prevent the infringement of personal information related to this matter, will not come. In the future, we should be careful not to encounter similar economic fraud that is not even a story. The words "Please quit Illuvium" that suddenly popped into my mind a few days after the release of Illuvium may not be just my imagination, but a defense mechanism against such problems. This kind of thing happens, I learned a lesson, and it would be pointless to ignore the support for two months and not pay the rewards any more.

[wintry rampart]

Yes, I already opened a ticket, they responded to me this morning, and then I followed the instructions and so far I haven't received a response.

[thick tiger]

I need to delete my Ilbium account information. I'm on the website, but I'd like to get final support here. If anyone knows, please let me know.👐

[arctic zinc]

If you delete your account then the account is gone. It cannot be recovered.

Support simply does not work on discord.

Please Tell me more about your intentions to delete the Illuvium account. What have you done so far? Are you also wanting to have any rewards or NFTs? Because deleting your Illuvium account would likely remove your ability to access those things.

What sort of INFORMATION do you expect to be deleted when you delete your account?

[thick tiger]

No, it's fine. I deleted the information and videos I posted within this time. Lastly, if you know how to delete the Ilbium account, please let me know exactly.

[arctic zinc]

Remember that all DMs will be scams. I am not sending you private messages. Only scammers are doing that.

[arctic zinc]

It can be done under settings on the mobile version of the ILLUVIUM:ZERO game app.

Being able to delete accounts is one of the requirements needed to be on things like the Apple appStore

[arctic zinc]

WARNING: deleting your account will make it impossible to claim airdrop rewards. Or to use that account to earn points for the airdrops.

[thick tiger]

No problem. I have been suddenly ignored by Irubium staff regarding rewards in the past. It is not good for places with poor payment. Deletion of this game registration will be prioritized.

[plucky elm]

in ZERO free to play lands, its supost to have tier bonus influences? like... in 2 free to play lands it can be diferent productions value?

[cedar maple]

When can I expect an airdrop from the first quarter, please?

[lusty slate]

No need to complicate yourself, just never login again

[lusty slate]

The team is calculating points and adjusting them for bots and cheaters. An announcement should come soon.

[thick tiger]

Yes, you will need to cancel your account.

[arctic zinc]

Is there a language other than English that would be easier for you to communicate? I would not be able to help in other languages but there are others that possibly could.

[thick tiger]

This is probably the best language. I would like your support until I delete my Illuvium account.

[arctic zinc]

I’ll be going to sleep pretty soon so hopefully you have zero installed and are logging in to then delete your account. Or I’ll be around sometime after I wake up again.

[whole tartan]

When you upgrade to verdant its bug on arena

can you fix pls

[tacit palm]

What is the bug? Haven't heard of this one

[visual escarp]

@quasi pulsar Can you check my ticket #63316. I replied you 3 days ago but still no response. My account is still banned. Thank you a lot.

[bright kite]

Hey, 5 days ago I withdrew 100$ then it was ready to collect now. Then I was trying to withdraw another 200 but it doesn't show in the pending.

my balance was almost 290 before

[tacit palm]

It will come, just a UI bug.
You can see in the TX hash what the status is.

[bright kite]

can see it in immutascan, so i should just wait?

[tacit palm]

It should say withdrawal not transfer.did you use the bridge?

[bright kite]

all of my past transactions started with transfer, maybe if it's ready to withdraw it will show withdrawal

[tacit palm]

Ah ok,i thought transfer was the only TX

If you click on the TX on the left on the withdrawal, you should see a status bar

Should be 4 points and a green line showing where it is in the prossess

[bright kite]

yep but in my case there's no withdrawal yet on my last transac since It should still be in pending right now

it shows this

[tacit palm]

Do you mind sharing your from adress here?

[bright kite]

0xab0be7d42aef79ad4e8bda0aa637d39ea9cc38a7

I can see my balance tho

[tacit palm]

It has not been Bridged, do you control that Adress?

The A7?

[bright kite]

yep it's mine

so what should I do? I just did the usual thing I am doing when withdrawing some funds

[tacit palm]

Need to initiate the bridge from that address.

[bright kite]

how?

[tacit palm]

Can use layerswap

Is that your Metamask adress?the same you use on Ethereum?

[bright kite]

yes

this is actually my fifth time withdrawing and it's the first time it happened

[tacit palm]

not sure what happend

[bright kite]

in my IMX it shows the remaining balance but when I got to transfer

It shows 0.082 eth which is the 200usd I am trying to withdraw

[bright kite]

found a solution dude. You need to make a transaction using that transfer coins

tried a little amount

[tacit palm]

Great to hear

[bright kite]

thanks, just letting you know incase it happen to other

[tacit palm]

Cheers

[atomic stratus]

how to send pictures here?

[humble fog]

when is the town hall? i dont see it in the events tab

[tacit palm]

The official Ama is not confirmed.only the Scoriox Ama tomorrow

[lucid locust]

guys I had a stacking account with my metamask on the ealier days of the project and today I tried to login again on the stacking and I connect okay to the wallet but the website stays stuck on the loading screen. what to do ?

[nocturne hare]

<@&821154860816793604> <@&795142782133207063> 1188264727235797054

[mild agate]

dont accept any DMs

[mild agate]

is this that bannable ? feel like its not the worst thing to check lol

[loud rampart]

check his profile 😄

[nocturne hare]

You have much too learn lol

[mild agate]

I just trust everyone lol

[nocturne hare]

https://tenor.com/view/pedro-monkey-puppet-meme-awkward-gif-15268759

[humble fog]

arena game wont ever queue, gives the greyed out Cancel button meaning it wont ever find a match

[mild agate]

always the same when you go out and back in?

[humble fog]

yes, i ever refresh the team

[mild agate]

hmm not sure then mate. guessing you have tried closing everything and reopening? if so just press B

[lucid locust]

Yes it’s fully connected I can see it on metamask. I sent a support ticket but I thought maybe I could find some solution here

[nocturne hare]

That Nash is a scammer, if he contacted you don't click on any links.

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[lucid locust]

Is there anywhere I can check with my wallet address whether it’s stacking or something? Don’t worry I don’t plan to send any details to anyone xD

[mild agate]

im not ignoring you Im just not great at resolving those issues lol. Make sure your on the correct staking page. try clearing cache

[quasi pulsar]

for how long you have this button greyed out 👀

this indicates that you may have a "ghost session" and those should auto-close after an hour

[humble fog]

ive had this bug going for a week now

[quasi pulsar]

can you send me a ticket number if you created one alredy 🙏

[humble fog]

i just created one

[humble fog]

#63860

[quasi pulsar]

got it 🙏

[visual escarp]

Can you help me check ticket #63316. i have sent the account information

[bitter chasm]

Already 63000 tickets after 1.5 months? 👀

@nocturne hare maybe help them out doing close to 2000 tickets per day lol you have nothing else to do right? 😄

@quasi pulsar respect, dzierski

[quasi pulsar]

just some follow up question 😅

• do you experiencing it only in the Ascendant and you can play in Gauntlet etc?

[humble fog]

only in Arena, Gauntlet is working

[quasi pulsar]

all 3 modes, or just ranked?

[quasi pulsar]

haha, I would be dead if that was the number of tickets we got in 1,5 months

[bitter chasm]

Now dont be modest! I bet it would be close lol

[quasi pulsar]

yup, and i have forwarded it to the devs give them little bit of time to review the case. Once I get response, I will sent you an email

[visual escarp]

Thank you so much

[humble fog]

all arena modes ascendant

[low thistle]

Anyone know if the withdrawals from passport wallet are broken? Withdraw has been pending for over 3 days now.

[tacit palm]

Have seen it take up to 5 days to come through

[low thistle]

Wow, odd

[tacit palm]

Imx are having some issue.

[humble fog]

do illuvials get XP in casual gauntlet and leviathan gauntlet?

[dusty karma]

It has already been 5 days. Any solution?

[dusty karma]

I see

[lusty slate]

Make a ticket on IMX discord, they are having delays on the withdrawals

[static holly]

While trying to buy emotes:

1. I added the disk to Cart.

2. It's showing top right corver.

3. When clicking on my Cart, I have a black screen with this message Application error: a client-side exception has occurred (see the browser console for more information).

4. When pressing F12 and looking at my console:
   framework-eae1dab60e375b5f.js:1 TypeError: Cannot read properties of undefined (reading 'animationUrl')

main-c827f40be59106aa.js:1 A client-side exception has occurred, see here for more info:
ht t ps:// nextjs.org/docs/messages/client-side-exception-occurred

[upper ledge]

anyone had problems shooting on the tutorial? im playin on a mackbook and i cant even shoot

[lusty slate]

Have you tried the good old clear cookies and cache or a different browser?

[upper ledge]

i dont understand iteveryone knows how to solve it?

[lusty slate]

if you press 1 you have the normal shot that you shoot illuvials with and if you press 2 you have the harvest shot that you have to hold left click for a bit until it charges and shoots

[upper ledge]

im on tutorial i cant go throw it

that is my problem it doesnt let me shoot...i even try to mouse.... but nothing. i close it and start it 4 times.

[lusty slate]

I don't know then what the cause of that might be. I suggest you contact #❓❓〕support

[slow trench]

Omg i got accuse banned last time in entering stage 0 now also my account in website cant log in?

[restive grove]

Hey good day to everyone, some admin that can give me some update on the fix of the bug with the paths? its almost a week without playing because the land become useless

[rapid pollen]

`I can't post. I don't have permission.

I have an idea to make ilv overworld not boring. (I'm fed up with the current gameplay, it's repetitive and not interesting at all)

• First: When entering the game, players are not allowed to bring illuvials. They can only bring suits, weppons and equipment.
• Entering the game, players will have to randomly collect their own squad (these illuvials only exist in the game and are not cast into nfts). This makes players have to adapt in each match, it's challenging, not boring.
  (If possible, let the illuvials fight back against the player instead of running away when they discover the player)
• Once they have a squad, players can optionally capture their favorite illuvials with shards and have their energy deducted.

Please post me on channel idea.

[lusty slate]

Try another browser, see if that helps. Also if you have a VPN, turn it off

[lusty slate]

I will post it for you. You have to be level 5 in discord to do so (you are almost there) check your progress in #👑〕bot-commands

[grim wadi]

How to check leaderboard?

[lusty slate]

Go to Arena in Illuvium website and select leaderboard. But it is not active yet for Main Net, it will soon be

It still is the beta 3 one

[sinful ivy]

Due to ongoing batch processing delays, withdrawals from Immutable X are currently expected to take a minimum of 72 hours, and may take up to 96 hours.

We expect to return to the normal 8 hour processing time of withdrawals by 8th September 2024.

Withdrawal via layerswap continues to be available for supported tokens.

Further updates will be provided as this changes.

[loud oasis]

hi i need help with this problem

It won't let me migrate the account, could someone tell me why?

[rapid quarry]

How do I collect my airdrop?

I have no idea where it's located

[grim berry]

not sure if anyone knows yet

[noble slate]

Profile - arrow down, missions - arrow down, history - but for now it's not available yet!

[arctic zinc]

Because you do not need to migrate your account. Your account is probably just a testnet account. It does not have any resources or mainnet history that needs to be migrated. It’s basically just a NEW mainnet account. Just create an account using that email address in the passport login section.

[arctic zinc]

Press ESC to open the settings. Change the shoot controls if you need to.

[vestal oxide]

Anyone else who mistakenly hvae 0 hours of playtime and haven't got their ILV's from the latest period yet?

[lusty slate]

Playtime was only counted in pre-season 1 for rewards. For the other seasons it will appear as 0 because it does not give any airdrop points

[vestal oxide]

Oh okay, fair enough. But then why are there not any ILV rewards mentioned? I got from the earlier periods

[lusty slate]

You can scroll between the different seasons and see your different points and rewards

[wintry rampart]

Are you really interested in removing the unfair bans? Or will this be the last thing you do? It's been 3 days...

[vestal oxide]

Yes, I know that, hence my latest SS. It is the older periods I compare it with. My question still stands; why aren't there mentioned any ILV rewards in the latest one despite me having 22835 points?

[lusty slate]

Season 1 rewards are not out yet

[vestal oxide]

Ahh okay! Do you know when it will be out?

[lusty slate]

''While raising the bar to combat bot activity, we acknowledge that some legitimate players and VPN users were unintentionally affected. We're refining our approach to minimise disruptions and ensure legitimate players can fully enjoy the game. In cases where legitimate players have been banned accidentally, we have been reviewing the evidence from both players and our internal logs to ensure that they are resolved correctly, whether that's unbanning or keeping the ban in place''

https://illuvium.io/news/illuvium-or-the-path-forward-lessons-from-minting-bots-and-mission

[wintry rampart]

What kind of evidence can I provide to speed up the process? You didn't ask me for anything in support other than my email, wallet address and nickname

[lusty slate]

No I don't but it should be sooner rather than later.

[lusty slate]

You gave me your ticket number, there are many cases but the team informed me that you are already on the list for devs to check

[wintry rampart]

ok, I'll wait

[slow berry]

To this day they have not helped me with my ticket, I have not been able to create the account with the email I used on the testnet to this day.

Please check my ticket #53823

[lusty slate]

did you have assets to migrate? what error do you get?

[slow berry]

I can't create an account using the same email I used on the testnet

[lusty slate]

Try clearing cookies and cache and log in with your email

[slow berry]

I've done everything, cleared the cache, used other computers, cell phone, laptop, the problem is with my account

I tried with and without a VPN, I've tested it with other internet operators, mobile data too and nothing.

I want to access the testnet airdrop rewards but it is linked to this email and I cannot create a new account on the website

[lusty slate]

You got me there only the support guys can help you. i have your ticket number I will ask about it

[slow berry]

Thank you, I made this ticket a long time ago and would like help with this.

[cobalt ocean]

I always run into this... If the mission is to reach wave 30, if you reach 30 loose and don't restart from checkpoint will you get credit for the mission? I always restart and usually don't get credit for reaching 30, or whatever the needed level is.

[prime plover]

I am not allowed to post questions for AMA/Town Hall, what am I missing?

[humble fog]

hey peter just checking to see if you heard back any update on the ghost bug que for arena

[lusty slate]

You need to be lvl 5 to write there. Check your progress in #👑〕bot-commands

[arctic zinc]

Restarting and then FAILING to reach wave 30 on the checkpoint second attempts will not be counted.

Using a checkpoint resets your saved progress to the checkpoint.

If you do not restart at a checkpoint then you should get it.

(I guess it’s possible that reaching wave 30 may actually mean defeating wave 30. I am not even sure what that mission says.)

[cobalt ocean]

Thanks, it's the 3rd time I've managed to do this 😂
Next time once I reach it I'll not be restarting from a checkpoint 😄

[humble fog]

i cant do any of my daily missions for arena since cant get into a match, rip

[prime plover]

Thanks, thats the case as I am at Level 2... any other way to post questions?

[lusty slate]

Write the questions here and I'll post it for you

[prime plover]

can I DM you the questions and you can post?

[lusty slate]

Sure

[prime plover]

It states that you only accept messages from Friends

So posting here...

#Marketing
Q-a) How do you plan to attract more players to Illuvium, especially given the lower-than-expected player numbers?
Q-b) What specific strategies are being employed to improve retention rates and reach the goal of 100,000 players?

#Community
Q-a) What steps are being taken to rebuild trust with early adopters and landholders who feel penalized by recent changes?
Q-b) How do you intend to make land ownership profitable again for early adopters and smaller landholders?

Q-a) What steps are being taken to improve communication with the community and maintain transparency around development progress and decision-making?
Q-b) How do you intend to keep stakeholders, including players and landholders, regularly informed and engaged?

#Development
Q-a) What improvements are planned to make Illuvium more engaging, fun, and interactive, especially given the criticism of its single-player nature and empty world?

#Development
Q-a) What are your plans to improve the onboarding process and address issues related to the Immutable Passport wallet?
Q-b) How soon can we expect the integration of credit card payments and other enhancements to simplify the user experience?

#Feedback
Q-a) How are you incorporating feedback from the community, especially in light of negative reviews regarding gameplay and other concerns?
Q-b) Is there a structured feedback loop in place to continually improve the game based on player input?

#Partnerships
Are there any plans to form strategic partnerships or collaborations that could help increase visibility, attract new players, or provide additional utility for in-game assets?

#MISC

Financial Sustainability:
Q-a) How are you addressing concerns about the team's scattered focus and the grand vision of multiple game modes and apps?
Q-b) What specific measures are being taken to ensure that core elements of the game are refined before expanding further?

Risk Management:
How do you plan to manage the current risks, such as the low player base, financial runway, and potential exits by early users?
What is your contingency plan if player numbers and revenue do not meet expectations in the coming months?

[lusty slate]

Yeah, safest that way....you could always send me a friend request

[wintry rampart]

I have a question, if I get unbanned after AirDrop, will I have access to AirDrop, right?

[lusty slate]

Yes, you should

[stark vessel]

Is there a direct convert option of USD to ETH in Illuvidex?

[arctic zinc]

No.

[silent elm]

me too

please help !!! @lusty slate , I remember my reward in ss1 still in vesting to Sep (my hour before > 200h and reward nearly 6 ILV), however, at the moment, it's not showing the vesting date as before and only showing for ss2 on 18 Oct. can you help to check and feedback? my passport: 0xaaeea4db139d0dfbc11d2030d0444739bfeb9905

[lusty slate]

Check the answer below that

Season 1 rewards are not out yet

[silent elm]

ya I read it, however, how can I check the ss1 rewards vesting plan? Im scare to miss it this month, I remember around 30 Sep? for the ss2, I can check now

my meaning, the testnet rewards already announced before, so I still can receive it, am I correct?

[arctic zinc]

From what I can tell You are actually trying to see your rewards for PRE-SEASON 1. That’s is not what you are showing in the screenshot. The screenshot is of the time period that just ended (season 1). Check the dates. Keep clicking the arrows to get to the dates that you actually played the game and earned points.

[silent elm]

I saw that, thank you so much

[clear garnet]

@arctic zinc i purchased credits on ILVZ yesterday and still havnt received it. Anything i can do?

[arctic zinc]

You can report it in game using the in-game reporter. Use the missing payment category

[clear garnet]

Ah ok thanks! didn't know we had that in zero! thanks. i will go by using that

[sand creek]

hey, i made a withdrawal with this method, where can i find a wallet connected to this method ? because when i made the withdrawal after i chose this option it automatically chose an address but i have no idea where can i find wallet with this address

[tacit palm]

mind sharing the adress you sent from?

[sand creek]

0x8747309f557e6d322d4c678d25b505b3976059ed

[tacit palm]

it is on its way https://immutascan.io/tx/399483619

0xeec87e4c5976efb6ac2dd8486058271653e51570 is this your Metamask Adress for Ethereum L1?

[sand creek]

well this is the problem cause i have no idea where can i find the wallet for this address, it just automatically made an address after i chose the option "email"

[tacit palm]

did you set your destinantion Adress for Ethereum?

[sand creek]

yes

[tacit palm]

then you should be fine,can take up to 92 Hours for a withdrawal to come through

[sand creek]

ok but i dont know where can i find the funds after that

[tacit palm]

should be in your Illuivdex or where you initiated the Bridge.

[sand creek]

im confused .. so did i just send the crypto to where i withdrawn it from ?

[sand creek]

wait does the immutascan website work as a wallet ?

[tacit palm]

did you connect a Metamask adress on Ethereum L1 and set that adress as your Destination adress,you used the illuvidex bridge function?

[sand creek]

i did not used either of those two i just selected this "email" option

[tacit palm]

Right, have never used that function.i would assume when it is ready you will be able to claim
It on that site.
You can reach out to Imx to get more clarification.

[sand creek]

ok thanks ill try

[sand creek]

where can i check to which address i sent the funds at the immutascan ?

[tacit palm]

Don't think that information is available on Immutascan

[sand creek]

well i found the "email" wallet so ill wait probably until its withdrawn to layer 1 and than check if its there i guess

[tacit palm]

Let us know how it goes, can see in the above link when it is ready(third phase)

[vital cloud]

someone already encoutered the problem of not beeing able to scan e, to get out of an area? what are the solutions to this ?

is there some other way to get out of the area ?

[tacit palm]

Haven't seen this one, please Use B and report ingame

[vital cloud]

I did, usually this takes some time to respond or solve. Should I try to reinstall the game ? otherwise I cannot continoue playing. when I exit the game and enter again, I always end up in this area again

[tacit palm]

Will check internally

[tacit palm]

There is a quick fix.You need to delete your Save folder.

Input this to your file explorer to get to the folder directly:

• %appdata%/../Local/Illuvium/

[vital cloud]

amazing! it worked! thanks for the quick help !

[tacit palm]

Happy to help, Peter is the real hero in this one.

[radiant pivot]

Hello admin I am trying to buy illuvium jacket from illuvium merchant website I noticed it shows I can buy in ethereum but at checkout it does not give me option to pay with ethereum??

[limpid flicker]

its been 3 days and still no reply for ticket #63647 . i just want to follow up

[timber magnet]

WTF Hydrogen converter? Is Silicon

[lusty slate]

Definitely a bug. Please report it in-game

[sinful ivy]

We are happy to report the backlog of pending withdrawals has now been processed. We expect these to be available for users in 'Ready to Withdraw' status from Immutable X within the next 24 hours (maximum).

We would like to pass on our apologies for the delays users have experienced during this time. An exceptionally high volume of minting and transfer activity resulted in more than 15 million transactions in a 48 hour window. This volume delayed all batch processing and flowed on to impact withdrawals from Immutable X.

Our team is working through a deeper retrospective to look for ways we can expedite withdrawals in future to avoid this impact.

[lusty slate]

This is great thanks for the message

[lusty slate]

You are right, I'm not on my PC right now, did you check on the receive free NFT option? Does that change the payment outcome?

[radiant pivot]

Yes I did still same no ethereum pay option

[sinful ivy]

your welcome mate.

[lusty slate]

Thanks for confirming, I'll ask about it

[humble fog]

We gotta fix that crash bug in Gauntlet, when you click on your bench of illuvials as the countdown timer of round start is happening

[slow trench]

how many days resolve the wrong banned by entering stage 0 I really wanted to play for season 2

[lusty slate]

I don't know, but they are actively looking at the cases. What is your ticket number

[slow trench]

#63729 thanks

[drifting hinge]

Any resolution for my buildings disappearing and my land looking like this?

[loud rampart]

you built many many paths before this happening?
In any case, open a support ticket either ingame or via #❓❓〕support

[drifting hinge]

Yeah I had quite a bit of paths. I created a ticket over a week ago with no response yet . It’s ticket #63040

[loud rampart]

It's a known bug.
if i remember right, this bug gets solved with the upcoming patch.
Until then, not much you can do i think other than the ticket you already opened

[mighty hamlet]

Hello. I just want to clarify something. Currently, milestones can still be accomplished and the points will be added to our current points. But when the computation for aidrop comes, points that came from milestone will not be added inthe computation of airdrop, correct?

[round wing]

Hi the plot is not appearing on illuvdex, what should i do

[supple kestrel]

Good day

You better report and ask it with link in #❓❓〕support
Some info about problems with Illuvidex in last announcement #📣〕announcements

[round wing]

can i check i m farming cryptons on the app free land, is it able to be linked or i must buy those lands in the market in order to link the fuels to overworld

[supple kestrel]

Good day

You can't transfer your fuel and use your fuel from free lands. You can sell fuel only from your own lands (that you can buy on Illuvidex) and buy fuel in "Fuel exchange" if you wanna use it in Overworld

[random karma]

I need help with my withdraw. Im waiting my money there 2 days ago. I joined the screenshot. My money still not on my metamask account yet but diseappear of my passport account. Is it normal?

[reef wasp]

Scam

[sacred grail]

DMs are scams

Mods and Team members will never DM you.
Never trust advice or links received in DMs.

Beta access, giveaways, and promotions are not given out via DM. Scams are designed to trick you into installing malicious software to gain access to your wallet or to convince you to enter your seed phrase into a website. Never give your private key (12 to 24-word seed phrase) to anyone.

Support is not provided via DMs

Support is handled publicly, or in threads within the Illuvium Discord. People offering support via DM are scammers.

Please follow the instructions pinned in #report-scammers to report bad actors so we can remove them from the server.

[nocturne hare]

1250086695790055575 <@&821154860816793604>

[random karma]

I opened ticket but I got no answer yet

[lusty slate]

Thanks, I'm just back

No hammer power but I will mute

[wintry rampart]

still waiting

[junior hazel]

Could someone help me with this error? I've been talking to support for 2 months but they always say they will look at my case but they don't give me a solution. thank you

[fresh moth]

Let me chase up with the team and see if I can get a definitive answer for you.
If you have a ticket number, please let me know - Also, if you use a VPN try adjusting that or switching it off and see if that helps.

And out of curiosity, have you already attempted to re-install the game or not?

[junior hazel]

I'm going to try what you tell me, although when I played on the tesnet I also had that problem, and when I installed the beta when the official game came out too. thanks for your speed,

[long ore]

anyone else experiencing, when you click to accept an offer on illuvidex, it actually pops up asking you to "pay now", and then nothing happens

When I click "accept" on an offer, it shows below, and it says buyer is me ?

Same issue on other browsers too and for any item

Ok I found it works from the offers tab in my profile but just not on the item itself

[junior hazel]

The same error keeps happening.. I leave you my ticket here. I hope you can help me since it is annoying to play like this for 2 months... every 10 minutes I have to exit and re-enter the game... #63992

[torn hamlet]

Hi I did the basic error of sending directly from MM to passport, are those funds entirely gone?

[lusty slate]

Go to IMX discord and open a ticket with them, hopefully they can help you get those founds back

[torn hamlet]

Thanks mate

[slow trench]

SER the mistake banning when it will be review its been how many days now and season 2 is on going i invest somemoney and cant use it? it is very long to review or they doing review or not?

[rain bay]

Hello, as i remember yesterday my point was only 60k points.. and now i have 146k even i only do weekly and daily mission and havent do any milestones. Is this a bug?

[vestal oxide]

Anyone else get stuck on the "loading plot" screen in Zero?

[vestal oxide]

I asked the devs the same question. It's due to the "time played" no longer being a factor in the ILV rewards. Everyone's is just set to 0 now

[sand creek]

it is showing hours only from pre-season, you can hover over the "i" to check

[sand creek]

so now i should have the money somewhere ?

[tacit palm]

It is ready to be claimed on Ethereum,

[sand creek]

done, thanks for the help

[vestal oxide]

Can anyone access their free land plots today? I get stuck on the loading screen, and I even tried on 2 different units with the same result (Ipad and cell phone)

[zenith nest]

any news about the airdrop? can someone update me?

[rapid pollen]

Has season 2 started yet, I haven't seen any official announcement from the project?

[ornate path]

i have the same problem

[ornate path]

how can i solve it

[tacit palm]

Can try turning this off

[halcyon hill]

have the season1 rewards been sent out already?

[tacit palm]

Not ready yet but soon

[halcyon hill]

where will they arrive?

[tacit palm]

On your illuvidex prosfile,need to claim them and they are vested for 3 months

[halcyon hill]

oke ty

[slow trench]

what happen to accuse banned ?what will happen to our season 1 pionts till now ser we cant acccess our account in game and in website

[random wing]

@lusty slate

[slow trench]

@lusty slate @tacit palm @tight spruce @shut linden

[random wing]

little help sir im no a bot

[shut linden]

ru still banned?

[slow trench]

yeah no one reply in my ticket

[shut linden]

maybe wait for rich to get online

[random wing]

oh mennnn

[slow trench]

how about your friend before that banned have video he got unbanned already?

[random wing]

and what about my listed items or illuvials ?my fuels? is that a thank you?

i spend for fuels lately ,and its all gone like nothing happens

[shut linden]

let me ask and him and get back to you

[slow trench]

thanks ser

[quasi pulsar]

hey, could you create a support ticket and give me the ticket number 🙏 (include wallet address connected to your account) https://discord.com/channels/760344898200666112/1108308385138479124

[minor swan]

Hey, question for anyone who might know. Just started Overworld for the first time a couple hours ago and I got a ban notice. Is there a bug or issue pertaining to that? No third-party programs or global chat abuse either

[slow trench]

can you help me also my account got mistake banned by entering stage 0 map hunting ringnut?

[minor swan]

Same, tried entering a stage zero, then banned

[quasi pulsar]

your ticket is already on the devs list to check, waiting for their responce

[slow trench]

ow nice thanks hoping it will make it fast i need to compete in season 2 hunting illuvials for my team in arena

[stable skiff]

Vpn?

[minor swan]

nope

[stable skiff]

Hmm strange

[visual escarp]

May I ask my account has been banned for 1 week? Will my rewards from season 1 be affected?

[slow trench]

@shut linden have video of proof when entering stage 0 3 times you will get banned

[minor swan]

thats what I did! is that a bug or anti-spam thing?

[slow trench]

omg what happen?

[stable skiff]

Gotta be yeah, strange that it's already at 3. Seems too low

[slow trench]

i think i did spam 3 time stage 0 for ring nut then i got error

[minor swan]

It just said wait a few minutes before trying to re-enter, waited, then got the ban error so idk

[slow trench]

we have same issue and that was my first log in in season 2 huhuhuh

[visual escarp]

I just spammed stage 1 on the last day of aridrop and ignored the warning so I got banned because the system thought I was a bot

[minor swan]

Seems we've nailed down the issue then, hopefully it's an easy fix for the staff. Bots really make things difficult huh

[slow trench]

hoping it will fix soon i really want to compete it left me behind with others

[heady atlas]

hello??? @quasi pulsar still no update????????

[quasi pulsar]

i am pushing for answers but nothing yet (sending multiple tickets do not help me at all tho)

[minor swan]

Thanks for looking out for us 🙂

[heady atlas]

eeeeeeh? then how many days months should i wait ??? is this normal ?? why you guys taking so much time or you guys just ignoring my case lol its been a month + sir with out your respect this is not normal this is my 1st time playing a game its been a month still cant solve the problem lol

[quasi pulsar]

with you I am yet to check, I believe you havent created ticket yet right :P?

[minor swan]

I sent one in not long ago, about 30 minutes ago. MrMcSpankies isnt my ingame name though.

[quasi pulsar]

send me the ticket number, will help me to put you on the list for devs right away

[heady atlas]

you guys wasting so much time and dont even care with your players who play fair in your game ! i dont know what make you guys taking so long to resolve a problem or you guys just dont really care ! @quasi pulsar

[minor swan]

on this channel or a direct message?

[quasi pulsar]

you can here

[minor swan]

#64035. Thank you so much!

[random wing]

sir pete what do i put here?

general request form only sir?

[quasi pulsar]

you can whatever, just need wallet address in the message or something that i can use to check your account

[minor swan]

These things take time, they're only people. The game is pretty new all things considered, I'm sure everyone will get resolved, don't worry

[quasi pulsar]

please respond to the email you got with your wallet address 🙏

[minor swan]

I logged in with Passport and it wont let me access that account on the Illuvium site anymore due to the ban I think. there wasn't a wallet associated so I'm not sure actually

[quasi pulsar]

then your ranger name

[shut linden]

hes unbanned 3 days ago

[minor swan]

Gotcha, can do. The only email I got was the automated one with the ticket number, thats the one to respond to, right?

[random wing]

@quasi pulsar Hello sir

[heady atlas]

ahhhhh take time ?? its been a month + bro still didnt resolve lol its not normal

[slow trench]

omg maybe because he got 7days waiting im still 4 days

when you got banned?

[random wing]

idont know

[quasi pulsar]

you dont have to dox your wallet here, input all info in the ticket

[shut linden]

i hope they come with good news soon

[random wing]

Id #64042 Thank sir pete

[quasi pulsar]

got it 🫡 added to the list (for the future, do not create multiple tickets about the same issue, just respond to the email you received when creating the frist one)

[random wing]

copy

[vestal oxide]

This is still going on. Just checked on PC and the issue is the same.
Any devs or support online?

[slow trench]

thanks ser

[vestal oxide]

Can anyone please look at support ticket #64039

[shut trout]

i tried upgrading the turtle to stage 3 but it always fails. this has arisen from the “i bought” lineup and even the free lineup the turtle can not get to stage 3

[tribal estuary]

Hi guys, any idea of what is this error message?

[vestal oxide]

I think this is an error occurring due to some kind of "space" issue. I experience this myself almost daily due to stacking Illuvials too close. It is a big issue though, since I've experienced that it uses my "evolution points" despite not evolving. Often resulting in my Illuvials not being as highly evolved as my opponents - and therefore a loss. If you try to move some of the closest Illuvials further away, it should fix it. But yeah it should be fixed asap.

I made a ticket about it a couple of days ago. But you probably should too.

[fresh tulip]

I had my land plot full, but today I decided to sell one building to make space , but now the game is spamming infinite plants on that spot and I can make a new building

[lusty slate]

Please report in-game

[glacial phoenix]

anyone here who can help? i can't play arena

[tacit palm]

What is the issue?

[glacial phoenix]

I get this after the game. this is the 2nd time. after closing the game and reopening it, i cant play ascendant ranked mode

and when a start playing again i get this. 2nd time opening after that first trouble

[tacit palm]

Are you on VPN?

[glacial phoenix]

no. i don't use vpn. it's working fine now. or maybe for now? it's just weird i got those incidents. i don't usually come here but it was taking so long before i was able to play again on the first incident so i opened discord

[lusty slate]

I see some other people are having problems with arena RN...let me check

It's working for me

[forest saffron]

Anyone know why I cant post images in illuvidex channel? I can in this channel. The plus icon disapears when I go to illuvidex, but some other people seem to be able to post images there.

[stable skiff]

It doesn't have enough space. When you place it a bit away of the team you can upgrade it. Really annoying tho

[stable skiff]

Need to get ranger role (lvl 5). Just talk a bit more in conversations. Can check level in #👑〕bot-commands

[lusty slate]

You need to be lvl 5 in discord. Check your progress in #👑〕bot-commands type !rank

[lean tapir]

I tried to evolve my axon to stage 3 and the game crashed

[mild agate]

I’m not sure if this is a thing or not but when I try to ascend more than 2 units in a turn it sometimes crashes for me. Iv been playing around that recently and I’m not getting crashes. But worth reporting in game anyway

[forest saffron]

oh okay thanks!

[hollow stratus]

any news on the airdrop rewards?

[fresh moth]

Nothing new yet
Hopefully soon, it should not be long now going off previous info

[stable skiff]

Might have to do with that it's too big and too close to other illuvials. At least that's what I've experienced. Idk with this illuvial tho

[mighty hamlet]

Hello. Is it okay to open another illuvium account in the same device? I''m scared that I might get banned if I let my brother play his account in my pc

[untold bobcat]

How long has it been taking to transfer ETH from MetaMask to Passport?

[lusty slate]

Should take 10 -15 min. Remember that once the founds are on IMX you also have to send them to the passport. Here is a useful guide
https://illuvium.zendesk.com/hc/en-us/articles/10361386644879-How-to-add-ETH-ILV-sILV2-or-USDC-from-Metamask-Layer-1-to-Passport-Layer-2

[untold bobcat]

That's how I did it. I eventually got a warning that it was taking way too long and gave me a link to Contact Support, which I did not do. Did I make a mistake by closing out of that window?

[maiden sky]

Hi, I have a question, I'm going to start this season. I read that only daily and weekly missions are counting? You can't do milestones anymore.

[lusty slate]

No mistake, just select deposit from IMX wallet now

[untold bobcat]

I keep getting this

[lusty slate]

Mmmmm....I don't know....try clearing cookies and cache or a different browser. See if that helps

[maiden sky]

problems in casual mode?

[untold bobcat]

That worked. Thank you so much!!!🙏

[lusty slate]

I saw some people with that problem. I played all morning without ant issues. Close game and open it again from Epic Launcher, see if that helps you

[lusty slate]

Good to hear

[untold bobcat]

I think it's possible it's the Brave browser. Just tried to make three different offers on land, and it didn't work. Logged into Passport in Chrome and my offer sailed right in. Sorry to say it looks like I may need to stop using Brave. Thanks again for your help.

[lusty slate]

I've heard from some people (20+) that Brave browser gave them trouble with crypto related stuff

[lucid locust]

#63857 can anyoone check my ticket pleas

[lusty slate]

What is it about my friend

[lucid locust]

stacking related. I had my acc stacking for a long time and now after at least a year I'm trying to check but its stuck in loading, wallet is coonnected.but browser keeps on loading, tried oon phone and desktop and multiple browsers

[lusty slate]

Ok, try a different browser.....where are trying to log into? Staking or just normal profile?

[lucid locust]

staking

[lusty slate]

clear cookies and ccache or try a different browser. Lately MM has been funky you could also try Rabby wallet

[inner lotus]

@lucid locust did you update metamsk? in browser extension..update?

[hallow bone]

where did you get this news about Multi-accounts?

[lusty slate]

No news. Terms and coditions
https://illuvium.io/terms-and-conditions

[pallid zephyr]

thanks chief

[slow trench]

@tight spruce sir please evaluate my account that wrongly banned .. i want to play got jealous to everyone that play on season 2 ticket number #63729

[wintry rampart]

Guys, I'm sorry, it's been 5 days and the support team hasn't even responded to my case giving any satisfaction, it seems like you've thrown me aside

[slow trench]

what happen?

[heady atlas]

🤡

[wintry rampart]

unfairly banned by a lazy anti-bot system

[slow trench]

huhuhu same happen

[wintry rampart]

I'm starting to think I won't get my account back and they don't care

[slow trench]

nope we can get it back but they have slow process we just wait

[wintry rampart]

I hope so, and I have to believe so too, but it was a terrible cold shower, I had just bought a lot of fuel and Solon.

and the worst part is that I have to leave the house, sunbathe and even go on dates until I get my account back, it's been hard...

[slow trench]

or remind them everyday here

[slow trench]

me to i invested and got banned for nothing

[heady atlas]

hahahaha thats who they are they dont really care ive been waiting for 1month 1week+ for my concern still not resolve 😂 they think its so easy waiting for that a long period of time

[slow trench]

what happen to your account?

[heady atlas]

banning with out a proper reason you just got an email that you are violating or playing against the rules lmao

[heady atlas]

i cant claim my Beta S1 and S2 rewards bro they said that i am cheating/playing against their rules im requesting that they double check my account swear to god im not risking my time and effort using cheats or app that can void my reward lol

https://tenor.com/view/pepe-peepo-clown-gif-20274809

[slow trench]

theres no reply?

[wintry rampart]

I wonder if it's not a way to reduce the sale of AirDrop tokens, it must be my paranoia, but at the moment no one can blame me for being suspicious, anyway I prefer to imagine that they are just messing around or that the support team is spending their salary in Thailand and they will be back soon

[heady atlas]

no specific bro they just saying " wait for the supp team " the other mods or staff saying i will make another supp ticket

[heady atlas]

ahmmmmmmmm i think so hahahahaha

[slow trench]

did you already send your ticket number to the mods?

[heady atlas]

yes bro

[candid wagon]

I confirm and it doesn't load, is anyone else having this problem?

@arctic zinc

[arctic zinc]

I have not seen this

[candid wagon]

It lets me enter the website, but when I click on the profile or other options, it stays confirming

[arctic zinc]

Have you tried using a different device?

[candid wagon]

Are they updating something on the page? Because a friend of mine just started having the same problem

[arctic zinc]

Works fine for me on mobile. I’ll check around to see if someone’s pushing an update

[candid wagon]

Perfect, thank you very much

[arctic zinc]

I see no reason to think that there is a website update occurring at the moment.

[candid wagon]

mmm that's weird, well I'll wait to see if it gets solved

[ornate fractal]

my wallet is already connected to imx, but there's still an error

@arctic zinc

[arctic zinc]

Can you copy paste that address here?