🚧 Hey survivors, our partners are investigating connection issues affecting some players on EU Official Servers.
<@&992520031411896422>
#status-updates
sharp grove
hollow lagoon
Hey folks, following up on the above: we're going to temporarily take the affected EU Extinction servers offline in order to protect player's progress whilst our hosts continue to work on the issue. Here's a list of the servers that will be taken down until this problem is resolved:
EU-PVE-Extinction5875
EU-PVE-Extinction5876
EU-PVE-Extinction5877
EU-PVE-Extinction5878
EU-PVE-Extinction5879
EU-PVE-Extinction5880
EU-PVE-Extinction5881
EU-PVE-Extinction5882
EU-PVE-Extinction5883
EU-PVE-Extinction5884
EU-PVE-Extinction5885
EU-PVE-Extinction5886
EU-PVE-Extinction5887
EU-PVE-Extinction5888
EU-PVE-Extinction5889
EU-PVE-Extinction5890
EU-PVE-Extinction5891
EU-PVE-Extinction5892
EU-PVE-Extinction5893
EU-PVE-Extinction5894
EU-PVE-Extinction5895
EU-PVE-Extinction5896
EU-PVE-Extinction5897
EU-PVE-Extinction5898
EU-PVE-Extinction5899
EU-PVE-Extinction5900
EU-PVE-Extinction5901
EU-PVE-Extinction5902
EU-PVE-Extinction5903
EU-PVE-Extinction5904
EU-PVE-Extinction5905
EU-PVE-Extinction5906
EU-PVP-Consoles-Extinction1192
EU-PVP-Consoles-Extinction1193
EU-PVP-Consoles-Extinction1194
EU-PVP-Consoles-Extinction1195
EU-PVP-Consoles-Extinction1196
EU-PVP-Consoles-Extinction1197
EU-PVP-Consoles-Extinction1198
EU-PVP-Consoles-Extinction1199
EU-PVP-Consoles-Extinction1200
EU-PVP-Extinction2521
EU-PVP-Extinction2522
EU-PVP-Extinction2523
EU-PVP-Extinction2524
EU-PVP-Extinction2525
EU-PVP-Extinction2526
EU-PVP-Extinction2527
EU-PVP-Extinction2528
EU-PVP-Extinction2529
EU-PVP-Extinction2530
EU-PVP-Extinction2531
EU-PVP-Extinction2532
EU-PVP-Extinction2533
EU-PVP-Extinction2534
EU-PVP-Extinction2535
EU-PVP-Extinction2536
EU-PVP-Extinction2537
EU-PVP-Extinction2538
EU-PVP-Extinction2539
EU-PVP-Extinction2540
EU-PVP-Extinction2541
EU-PVP-Extinction2542
EU-PVP-Extinction2543
Thank you for your patience, our partners are working hard to resolve it as quickly as possible 🤞
<@&992520031411896422>
sharp grove
🚧 Hey Survivors, you should see the affected EU Extinction servers coming back online, except for the following servers, which will come back online later while we continue investigating the issue.
EU-PVP-Extinction2537
EU-PVP-Extinction2538
EU-PVE-Extinction5891
EU-PVE-Extinction5892
EU-PVP-Consoles-Extinction1199
EU-PVP-Consoles-Extinction1200
EU-PVE-Extinction5905
EU-PVE-Extinction5906
Thank you for your patience, our partners are working hard to resolve it as quickly as possible 
<@&992520031411896422>
devout crescent
🚧 Hey Survivors, you should see the last few affected EU Extinction servers coming back online now
<@&992520031411896422>
sharp grove
🩷 Hey Survivors! There is still a little bit of time to relish in the delights of Love Ascended.
Love Ascended will end on Official Servers at <t:1740436200:t> <t:1740436200:R>. 🍫
-# The time shown is in your local time zone
<@&992520031411896422>
sharp grove
🚧 Some of our servers are currently offline for maintenance. The maintenance is taking a little longer than expected.
Do not worry, time will not progress on any of the affected servers whilst ongoing maintenance.
We will keep you updated as we continue the maintenance. Thank you for your patience.
If you want to check if your server is affected, check this link:
https://survivetheark.com/index.php?/forums/topic/771785-upcoming-maintenance-affecting-some-servers-feb-25th-800am-pt-1100am-et/
<@&992520031411896422>
sharp grove
🚧 The maintenance is now over. You should see your servers back online.
Thank you for your patience, Survivors!
<@&992520031411896422>
earnest scarab
🚧 Hey survivors, our partners are investigating connection issues affecting some players on Official Servers. Additional information will be provided when available.
<@&992520031411896422>
earnest scarab
🚧 In approximately 10 minutes, at 10:05 AM Eastern, we will be taking a portion of the ARK Official Server Network down for scheduled maintenance. Information about impacted servers can be found by visiting our maintenance page: ark.gg/maintenance.
https://survivetheark.com/index.php?/forums/topic/771779-upcoming-maintenance-affecting-some-servers-feb-26th-700am-pt-1000am-et/
sharp grove
🚧 Hey Survivors, our partners are investigating connection issues affecting some EU players on Official Servers.
<@&992520031411896422>
sharp grove
🚧 Hey Survivors, following up on the above: we're going to temporarily take the affected EU Extinction servers offline in order to protect player's progress whilst our hosts continue to work on the issue. Here's a list of the servers that will be taken down until this problem is resolved:
EU-PVE-Extinction5875
EU-PVE-Extinction5876
EU-PVE-Extinction5877
EU-PVE-Extinction5878
EU-PVE-Extinction5879
EU-PVE-Extinction5880
EU-PVE-Extinction5881
EU-PVE-Extinction5882
EU-PVE-Extinction5883
EU-PVE-Extinction5884
EU-PVE-Extinction5885
EU-PVE-Extinction5886
EU-PVE-Extinction5887
EU-PVE-Extinction5888
EU-PVE-Extinction5889
EU-PVE-Extinction5890
EU-PVE-Extinction5891
EU-PVE-Extinction5892
EU-PVE-Extinction5893
EU-PVE-Extinction5894
EU-PVE-Extinction5895
EU-PVE-Extinction5896
EU-PVE-Extinction5897
EU-PVE-Extinction5898
EU-PVE-Extinction5899
EU-PVE-Extinction5900
EU-PVE-Extinction5901
EU-PVE-Extinction5902
EU-PVE-Extinction5903
EU-PVE-Extinction5904
EU-PVE-Extinction5905
EU-PVE-Extinction5906
EU-PVP-Consoles-Extinction1192
EU-PVP-Consoles-Extinction1193
EU-PVP-Consoles-Extinction1194
EU-PVP-Consoles-Extinction1195
EU-PVP-Consoles-Extinction1196
EU-PVP-Consoles-Extinction1197
EU-PVP-Consoles-Extinction1198
EU-PVP-Consoles-Extinction1199
EU-PVP-Consoles-Extinction1200
EU-PVP-Extinction2521
EU-PVP-Extinction2522
EU-PVP-Extinction2523
EU-PVP-Extinction2524
EU-PVP-Extinction2525
EU-PVP-Extinction2526
EU-PVP-Extinction2527
EU-PVP-Extinction2528
EU-PVP-Extinction2529
EU-PVP-Extinction2530
EU-PVP-Extinction2531
EU-PVP-Extinction2532
EU-PVP-Extinction2533
EU-PVP-Extinction2534
EU-PVP-Extinction2535
EU-PVP-Extinction2536
EU-PVP-Extinction2537
EU-PVP-Extinction2538
EU-PVP-Extinction2539
EU-PVP-Extinction2540
EU-PVP-Extinction2541
EU-PVP-Extinction2542
EU-PVP-Extinction2543
<@&992520031411896422>
hollow lagoon
Hey folks, server maintenance along with various ongoing issues are currently impacting servers.
-
Planned server maintenance: https://survivetheark.com/index.php?/forums/topic/407934-official-server-maintenance-announcements/
-
EU Extinction servers offline in order to protect player's progress whilst our partners continue to work on the issue #status-updates message
-
Our hosts are working on an issue affecting their NY Data Center
-
Our hosts are investigating an issue impacting the wider EU network with high priority
We're aware of the wide impact and assure you all hands are on deck. We'll monitor and look at taking measures to protect player's progress if needed.
(outside of the planned server maintenance, no ETA is possible at this time)
<@&992520031411896422>
hollow lagoon
Hey guys, thank you for bearing with us as we monitored the situation impacting various regions/data centers.
As a resolution may take time, we're going to fully offline all affected servers in order to preserve player's progress whilst our partners continue to work hard to address the issue as soon as possible. This means your babies wont starve etc
All servers related to the following regions/data centers will be put to bed until we have progress:
- EU Region
- NA - LA
- NA - NY
We currently have no ETA for when we will be able to safely bring them back up, unfortunately.
<@&992520031411896422>
hollow lagoon
Hey Survivors, in light of the ongoing issue posted above, and with the preservation of all player's progress in mind, we've made the decision to take the Official Network offline until we have movement. We apologise for the down time and hope to have good news soon.
(ilu guys but no, this has no ETA as yet) 
<@&992520031411896422>
earnest scarab
Hey Survivors, we are currently bringing a portion of our Official Network back online. Some servers will remain offline temporarily, as well as additional servers that are undergoing scheduled maintenance (https://survivetheark.com/index.php?/forums/topic/771782-upcoming-maintenance-affecting-some-servers-feb-27th-600am-pt-900am-et/). Patch notes for the 61.37 client and 61.38 server will be provided shortly.
<@&992520031411896422>
sharp grove
Console players, if you are experiencing timeouts when mounting a Maeguana and jumping/gliding etc, please make sure that your Unofficial Server is updated to v61.38. This issue only impacts users who are playing on servers that have not patched.
<@&992520031411896422> <@&735187083957633025> <@&735187109551407125>
hollow lagoon
Hey Survivors,
Our hosting providers are currently experiencing a severe, ongoing DDoS attack, which has caused recent outages, including those over the past 48 hours. Our team is actively working with them to mitigate the issue, but at this time, we do not have an estimated resolution.
To protect player progress, we may take servers offline as necessary. We appreciate your patience and will continue to provide updates as we have them.
PS: We will be taking the EU network offline in a moment to protect your stuff.
PPS: We will be extending the time on Expire Servers to give everyone a chance to grab their characters and port their stuff. We'll share a date when we have more stability. Don't worry, we'll give notice and time.
<@&992520031411896422>
hollow lagoon
Update: We will now take the NA - Miami data-center offline to protect player's progress due to the DDoS
<@&992520031411896422>
hollow lagoon
Update: We have brought the servers at the Miami and NY data-centers back online. LA data center maintenance is also complete. In simple English, this means most of NA Official is now coming back up. We will monitor closely and shut them back down to protect your stuff if the attack picks up again.
Thank you for your patience, guys 
<@&992520031411896422>
earnest scarab
Update: A majority of our EU data center hosted servers are being brought online shortly. Some servers will remain off-lined to keep your progress safe, like OC Astraeos, some EU Extinction servers and others across various regions/data centers. We are continuing to monitor the situation closely.
Our partners are working hard to bring us good news and we hope to provide some additional updates to everyone whilst DDoS mitigation is implemented.
Note: Upload timers in CrossARK are currently set to 72hr but we may adjust accordingly.
Thank you all for your patience as we navigate the waves 
<@&992520031411896422>
sharp grove
Update: We will disable decay on all servers with the upcoming deployment in 5 minutes. Additionally, as we bring more affected servers back online, decay will also be disabled on those as they go back online.
Thank you for your patience as we work through this process.
<@&992520031411896422>
sharp grove
Players may encounter "unknown" issues and problems with servers listing due to an Epic Online Services match making outage. You can keep an eye out for updates from Epic here: https://status.epicgames.com/
This outage is an unrelated incident to the ongoing DDoS issues.
<@&992520031411896422>
sharp grove
Update: We will deploy all servers in 15 minutes. Decay will still be disabled on all servers.
EOS issues have also been resolved.
Thank you again for your patience. 
<@&992520031411896422>
hollow lagoon
Quick reminder, folks: While the EOS issues are resolved, our partners are still **actively mitigating DDoS attacks and monitoring the situation. ** A listing issue is also being investigated (ie: servers running but you can't see them)
This isn’t a quick sprint—it’s more of a marathon. To help protect your progress:
- Decay timers remain disabled.
- Upload timers are extended to 72 hours.
- We’ll continue offlining regions if needed.
Appreciate your patience as we navigate this.
<@&992520031411896422>
hollow lagoon
Hi, it's your girl again with the latest edition of DDoS updates 
We will be taking servers hosted at the LA Data Center offline whilst our partners work through it. We're also looking into impact on other regions/data centers.
<@&992520031411896422>
hollow lagoon
Hey Survivors, we're continuing to work on the issue with our partners throughout the weekend. Rest assured it will remain all hands on deck throughout this period.
If you missed it, more info can be found in the LiveOps section of yesterday's Community Crunch #announcements
Thanks guys 🫡
<@&992520031411896422>
sharp grove
🟢 We're bringing some of our offlined NA servers back online!
Stay tuned as we continue working to restore server availability.
Thanks for your patience, Survivors!
<@&992520031411896422>
leaden mortar
Quick Update on the black screen error when attempting to join Astraeos servers on Consoles
<@&735187109551407125> - We've identified an issue where a black screen could occur when attempting to join Astraeos and currently have a fix going through PlayStation certification. The case identified is where the map is owned (purchased) but not installed, and currently this behavior results in a black screen when attempting to join, after the fix it will provide users with an error message asking them to install the map.
<@&735187083957633025> - We're working with Microsoft on a black screen error when attempting to join Astraeos that successfully reproduces in the live game, but not in the development backend. Microsoft are enabling more tools for us to use for debugging and have requested that we collect Console ID & Xbox Live Device ID numbers from users experiencing the issue so they can further investigate on their end, we've set up a form to collect the information here: https://forms.gle/ixWfM5qLfsCGhW229
hollow lagoon
EOS match making and lobbies are having issues currently
This will cause "unknown error" and various other listing and failed to join errors
You can follow status updates here: https://status.epicgames.com/
<@&992520031411896422>
hollow lagoon
Hey folks, we are working with Microsoft to address an issue players are encountering with downloading the latest patch
<@&735187083957633025>
hollow lagoon
The issue with downloading the latest patch for Xbox users has been escalated to Microsoft's engineers. We hope to have it resolved soon
<@&735187083957633025>
leaden mortar
Quick update on the Xbox start up issue:
Microsoft are still investigating the issue, they've escalated to a more critical engineering team and will be providing us with an update as soon as possible. We suspect it may be related to the additional debug tools we received recently but waiting to hear back from them at the moment. Thanks for hanging in there folks
<@&735187083957633025>
leaden mortar
Follow up on the above and Server Status
<@&735187083957633025> - Microsoft have rolled out a fix, however from our internal testing we're still experiencing issues with certain devices, whereas others are able to boot into the game. We've relayed this information to their engineering team and are waiting for them to get back to us on next steps. However it's worth giving a try as some of you may be able to launch your applications.
<@&992520031411896422> - We're still experiencing heavy DDoS attacks across the entire network and this may cause connection issues to servers. Our partners are aware and are working on mitigating this attack as quickly as they can. This situation might evolve over time so we'll keep you posted with further updates as we have them.
leaden mortar
Quick progress update (apologies for short time between 
)
<@&735187083957633025> - Microsoft have pushed another update and this resolved the issues our remaining consoles were having. I'd recommend doing a full power cycle on your consoles.
-
Turn off your console by holding the Xbox button
on the front of the console for approximately 10 seconds. The console will turn off. -
Turn your console back on by pressing the Xbox button
on the console or the Xbox button on your controller.
and then attempting to launch the app. If you still receive the "unable to get the update" error, I'd recommend waiting another 15 minutes and then trying again.
We're still in communication with Microsoft regarding the issue, but hopefully this has now resolved the issue -- we'll be continuing to monitor and will escalate to them as necessary.
hollow lagoon
Update on the situation regarding server uptime.
We're still experiencing heavy DDoS attacks, and we've just been hit with a large one which is why there were sudden intermittent connection issues on some of our servers right now. Our hosts are aware of the ongoing attacks and are doing everything they can to mitigate them, including working with other external specialists.
We have to be delicate about how much information we share, as too much can make us vulnerable to more attacks, or even just provoke the attacker to go further. It's possible that this message alone could cause us to receive a heavier attack.
We're not dealing with "script kiddies" (or script kitties as I call them) here, these are the largest attacks in ARK's history, and frankly some of the data would be newsworthy. The people doing this are professionals, and it wouldn't be surprising if this isn't even the hardest they could hit us. The teams working on this are doing everything they can to mitigate the attacks and keep the servers online.
We know it's frustrating to deal with this, especially during events, and we're hoping to resolve this as quickly as we can.
Appreciate you folks understanding the complexity of this situation
<@&992520031411896422>
sharp grove
🚧 We are currently investigating connection issues affecting some Official Servers.
Thank you for your patience.
<@&992520031411896422>
hollow lagoon
🚧 EOS (Epic Online Services) is currently undergoing emergency maintenance, which is impacting server connectivity. You may experience “unknown error” messages, be unable to join servers, or be unexpectedly kicked.
They predict about four hours of "degraded availability" and we appreciate your patience while Epic work through it.
You can follow along here: https://status.epicgames.com/
<@&992520031411896422>
hollow lagoon
Hey folks, it looks like EOS maintenance has concluded, we're seeing player numbers/joins return to normal also
<@&992520031411896422>
hollow lagoon
FYI upcoming EOS maintenance:
Epic Online Services is scheduled for maintenance on 27 March, 5 am UTC (1am Eastern). During the maintenance window, there will be 4 hours of degraded availability for the following services:
Sessions / Lobbies:
- Sessions and lobbies will be recreated.
- Some invites may fail.
- Some sessions may struggle but should typically be imperceptible.
EOS is the foundation of accounts used to access ARK so this can impact all platforms. It's what allows servers to show up and allows players to join cross platform.
<@&992520031411896422>
hollow lagoon
Live Ops Update:
We're making some final adjustments for the upcoming major version update, which brings the Deinotherium and the Animated Skin Pack, so we're now targeting a March 27th release.
🐘
<@&992529417844826182>
sharp grove
Major Patch v63 Update:
It’s taking us a little longer than expected to bring the servers back online, but we’re getting close—we expect to be ready to deploy within the next 30 minutes.
Thanks for your patience, Survivors!
<@&992520031411896422>
Quick update
We identified a critical issue with the .7 clients and server that we were intending to deploy. We're currently testing a previous version of the server and client that shouldn't have this issue. Once the test clears, in approximately 30 minutes, we will set that new client live, so you'll have a small update to grab, and then we'll be able to deploy the servers.
<@&992520031411896422>
sharp grove
Major Patch v63 Update:
The Steam client update is now rolling out. We recommend restarting your Steam client to make sure you have the latest version.
<@&992520031411896422>
hollow lagoon
Live Ops Update:
Whew! That was a chonky patch huh 
So, we had to revert the final server build due to a critical issue. This just affects some of the Turbine balance changes along with the Animated Cosmetic pack folder not being visible in non-English languages. We'll be fixing the turbine issue on the server later today (might have some visual oddities until we do the next client update) and we expect to patch the localisation issue on Steam later today and on Consoles tomorrow.
<@&992520031411896422>
hollow lagoon
Epic Online Services scheduled maintenance has commenced (an hour early whee!). During the maintenance window, there will be up to 4 hours of degraded availability for the following services:
- Sessions and lobbies will be recreated.
- Some invites may fail.
- Some sessions may struggle but should typically be imperceptible.
EOS is the foundation of accounts used to access ARK so this can impact all platforms. It's what allows servers to show up and allows players to join cross platform.
<@&992520031411896422>
sharp grove
Heads up, Survivors.
survivetheark.com will be offline for a few days to move hosts and perform upgrades.
Thank you for your understanding.
<@&992529417844826182>
earnest scarab
🚧 Xbox Live is currently experiencing downtime resulting in users being unable to join games and receiving the account privileges required error message. Updates on Xbox Live outages can be found the Xbox status page: https://support.xbox.com/en-US/xbox-live-status
<@&992520031411896422>
hollow lagoon
We're aware some players are experiencing connectivity issues with a portion of official NA servers and we're working with our hosts to resolve the problem. Thanks for your patience, folks
<@&992520031411896422>
sharp grove
Heads up, Survivors.
We will re-enable decay on Official Servers <t:1744222500:R> at <t:1744222500:t>.
Please note that the timers will start fresh.
-# Time shown is in your local timezone
Thank you for your patience!
<@&992520031411896422>
sharp grove
🚧 Hey Survivors!
We will open Official server transfers for Astraeos today, <t:1744387020:D> at <t:1744392600:t>. 
(Rates will be enabled at the same time)
-# The time shown is in your local time zone
<@&992520031411896422>
sharp grove
Update on Official Server Transfers
We are finalizing a patch and will deploy it shortly, along with the server transfers and rates.
Thank you for your patience!
<@&992520031411896422>
hollow lagoon
Hey folks, we disabled transfers while we evaluated an issue and they will be re-enabled shortly
Update: transfers have been re-enabled
<@&992520031411896422>
hollow lagoon
A patch that went out today included a fix for Cryo Fridges not updating their power state until opened. This should have been communicated in advance so it could have been prepared for and it was an error on our part that we hadn’t. Unfortunately, the outcome is that some cryopods have expired in cryofridges after their states were correctly updated with the recent patch.
Our team took temporary measures to disable transfers while we reviewed the data to determine whether a rollback would be a viable option.
One key aspect that affects the decision of whether to rollback or not relates to transfers, and, given the timing with Astraeos, transfers were at an all time high. After reviewing our data to assess how much would be lost in uploads (in short: a lot), we made the difficult call not to rollback the saves as it would result in greater loss for a larger group of players. This preserves players’ uploaded items, creatures, and in many cases, their characters.
Honestly, this is a very difficult decision, rollbacks are never straightforward and they always come with some risk, however in this case the risk is guaranteed (due to the immense volume of transfers) and would cause more loss.
This wasn’t how we wanted the fix to land, and we really feel for anyone who lost dinos because of it so we’re going to make some imminent changes to our evolution event and easter rate plans to help compensate for the loss.
To support affected players, we’ll be running 3x rates this weekend including breeding, and also plan to continue 3x rates including breeding every weekend (Friday 1 PM PST to Monday 1 PM PST) during Eggcellent Adventures, with the planned regular event 2x rates including breeding throughout the weekdays while the event is active.
We’ll be including the details and dates of Eggcellent Adventures in today’s Crunch
Thank you for your patience and we sincerely apologize to those impacted.
<@&992529417844826182>
PS: those 3x rates are now live and will take effect in about 15 minutes
sharp grove
Astraeos Server Maintenance Notice 
We’ll be performing maintenance on various Astraeos Official servers throughout today and tomorrow. Affected servers will vary and may be taken offline temporarily during this process.
Thanks for your patience as we work to keep things running smoothly!
<@&992520031411896422>
hollow lagoon
Hey folks, hope you had a nice easter break!
Our partners are iterating on an issue resulting in a "mod content failed to load" error that seems to be resolving, hang tight.
<@&992520031411896422>
earnest scarab
Hey Survivors!
Our partners are currently iterating on an issue resulting in a "mod content failed to load" error. Hang tight while we work through the issue.
<@&992520031411896422>
earnest scarab
Hey Survivors!
The issue impacting the ability to join servers or install mods due to the "mod content failed to load" error have now been resolved. Thank you for your patience.
<@&992520031411896422>
earnest scarab
Hey Survivors!
Apologies for the dust! Our partners are investigating additional issues related to "mod content failed to load" errors. We hope to get everyone back in game as soon as possible!
<@&992520031411896422>
sharp grove
🐣 Eggcellent Adventure wraps up today at <t:1746043200:t> <t:1746043200:R>!
-# The time shown is in your local time zone.
Don’t miss your last chance to claim your festive loot before the event hops away for the year! 🐰
<@&992520031411896422>
sharp grove
🚧 We are looking into an issue affecting connectivity with North American Official Server, and we're working with our hosts to resolve the problem.
Thanks for your patience!
<@&992520031411896422>
hollow lagoon
Surprise!
In honor of Mother's Day, we're showering you with love (and boosted rates)! Enjoy 2x Harvesting, Taming, Experience, Breeding, & Imprint bonuses on the Official Network all weekend long! Happy Mother's Day to all the hot Mommies! 🩷
<@&992520031411896422>
sharp grove
Hey Survivors,
A reminder that <t:1747756800:D> is the final day to transfer any items, characters or creatures from the **Sunset Servers **before they are removed from the Official Network.
The sunsetting process will take place later in the day. We will provide an update with the exact timing as we get closer.
To check if your server is affected, please visit the following link: https://survivetheark.com/index.php?/articles.html/community-crunch-458-introducing-bison-r2476
<@&992520031411896422>
sharp grove
Sunset Server Reminder 🌤️
The sunsetting process for affected Official Servers will begin tonight, <t:1747792800:f> (<t:1747792800:R>).
Please ensure you’ve completed all transfers of items, characters, and creatures before that time.
-# The time shown is in your local time zone.
To check if your server is affected, please visit the following link: https://survivetheark.com/index.php?/articles.html/community-crunch-458-introducing-bison-r2476
Thank you for your attention, Survivors!
<@&992520031411896422>
sharp grove
One Hour Warning, Survivors! 🌤️
The sunsetting process for affected Official Servers begins <t:1747792800:R> at <t:1747792800:t>.
Be sure to finish up any last-minute transfers of your items, characters, and creatures before it’s too late!
-# The time shown is in your local time zone.
<@&992520031411896422>
hollow lagoon
PS: the deployment above ^ will also set player cap on Astraeos servers to the standard 70 for the sake of perf now the post-launch rush has calmed
<@&992520031411896422>
sharp grove
We're currently looking into an issue preventing Astraeos servers from starting up properly.
Thanks for your patience while we investigate.
<@&992520031411896422>
sharp grove
🚧 We're currently looking into an issue affecting Xbox Series S players that prevents them from joining modded servers.
Thanks for your patience while we investigate!
<@&992529417844826182>
sharp grove
✅ The issue has been resolved.
Thank you for your patience!
<@&992529417844826182>
sharp grove
Hey Survivors!
We've identified the issue affecting the Dino Depot mod on PlayStation. PlayStation users should now be able to join Dino Depot servers (please make sure the mod is updated on your PlayStation and try restarting the server to make sure you have grabbed the latest version).
We're also working with Overwolf on a broader solution to identify and fix other mods in this broken state across all platforms. We expect to roll that out over the next day or so.
We appreciate everyone's patience, and thank you for the helpful reports!
<@&992529417844826182>
hollow lagoon
Heya folks,
We’re continuing to investigate reports of significant FPS drops and we're looking for more info from affected players. If you’re experiencing a sudden and sustained framerate drop of over 80% that doesn’t recover during gameplay, we’d really appreciate it if you could take a moment to fill out the form linked below.
Your reports will help our engineers zero in on the issue faster, thank you!
https://docs.google.com/forms/d/e/1FAIpQLSc0fyB0z4yRbBwzxbzmtMz3QmXHwhV2bQ1ECcM9jhMOyO7MOQ/viewform
<@&992529417844826182>
sharp grove
Party’s not over yet, Survivors! 🎂
We’re extending the 10th Anniversary Event to June 23rd so everyone has more time to join the festivities, snag those sweet slices of cake, and celebrate a decade of ARK! 🎉
Hop in, get in your birthday suit, and keep the good times rolling.
<@&992520031411896422>
hollow lagoon
Hey folks, the Xbox/Windows client is now live, please restart your console if you don't see the patch!
The Official Network will be deployed after all of the platforms get their client updates.
<@&992529417844826182> <@&735187083957633025> <@&1341306887446073365>
Hey folks, the Playstation client is now live, please restart your console if you don't see the patch!
The Official Network will be deployed after all of the platforms get their client updates.
<@&992529417844826182> <@&735187109551407125>
Hey folks, the Steam client is now live, please restart your Steam client if you don't see the patch!
The Official Network will be deployed after all of the platforms get their client updates.
<@&992529417844826182> <@&735187057231790152>
Hey folks, seeing reports regarding the Ragnarok map, we're still rolling out updates, please bear with us, it won't be immediate!
<@&992529417844826182>
Quick updates:
- Content should be now live on Steam and you should see patches for Rag and the base game
- PlayStation users will have to get a 2nd rag update, that's also live so just restart your consoles to make sure you can download both
- Xbox - Rag is currently stuck in the publishing to retail state on the Microsoft certification backend, we've contacted them and are waiting to hear back about next steps
It's important you grab the Ragnarok DLC from the store on Steam & PlayStation in order to access the map:
https://store.steampowered.com/app/3675020/ARK_Ragnarok_Ascended/
https://store.playstation.com/en-us/product/UP0691-PPSA16810_00-ASARAGNAROKDLC00
https://www.xbox.com/en-US/games/store/ark-ragnarok-ascended/9PL29W01BR9C
<@&992529417844826182>
hollow lagoon
**Xbox Survivors **
Rag is through but it's still publishing to the store, this can take up to an hour. A workaround if you'd like to download immediately is going to single player and clicking the white download icon after switching regions
XBOX Settings > Language & Location >
<@&735187083957633025>
hollow lagoon
LiveOps Updates:
- Milestones will sometimes say you have completed the max amount of milestones, the error message should disappear after a few minutes or upon respawning
- We're working on bringing up more EU smalls official Ragnarok servers
- I see reports from Playstation players regarding crashing on Extinction servers, please read about that here: #status-updates message
<@&992529417844826182>
hollow lagoon
Playstation Survivors
The publishing issue related to Extinction has now been resolved by Sony, thanks for your patience 🫀
<@&735187109551407125>
hollow lagoon
Hey Xbox Survivors,
We're currently in contact with Microsoft regarding the issue where Ragnarok cannot be downloaded on the Microsoft or Windows store without switching regions, or in some cases not at all. Microsoft's platform team are investigating the issue and we're hoping to get them some additional data. For those of you not able to download the map, could you please try once more and then leverage 'Report a Problem'? feature, submitting your diagnostics. That will help their team diagnose the issue, more details can be found here:
https://support.xbox.com/en-US/help/account-profile/manage-account/xbox-insider-hub-report-a-problem
Additionally, they've asked us to gather some info on players who are currently experiencing the issue / did experience the issue, so we've created a form to collect that information. Please answer the questions accordingly so we can share that information with Microsoft and get to the bottom of this download issue: https://docs.google.com/forms/d/1WnUeXmYms-Ry7J-J_duWV7C94OCUSFGWmB0_0jEMREk
Thank you!
<@&735187083957633025>
sharp grove
Grrreetings, Survivors! 
The ARK 10th Anniversary event wraps up today at <t:1750708800:t> (<t:1750708800:R>)!
Make sure to grab any last-minute cake slices and enjoy the festivities before they disappear.
Thanks for celebrating with us! 🍰
-# Time show is in your local time zone
<@&992520031411896422>
leaden mortar
Hey everyone!
Looking into some critical issues at the moment, and having some more information from you would be very helpful.
**1. ** Firstly, we understand that a fair number of players are still experiencing the large FPS drop during gameplay (which may not recover unless the application is restarted). Our last fix made some changes to the way memory was being allocated but it seems like this hasn't caught all cases, or isn't enough -- we're still working on the core solution for this but in the meantime we want to explore an additional approach.
Over the last few days, we've had about 20 different cases of players eliminating the issue by installing an older driver for their NVIDIA card. Most have had success with 572.83, but some have also used 572.47. For those of you experiencing the issue, could you please try using one of the drivers?
You can download drivers from the official NVIDIA website here: https://www.nvidia.com/en-us/drivers/
(this of course only applies to folks using compatible cards)
2. Invisible Player / Tamed Dino / Wild Dino / Inventory / Hotbar bug
Looking to gather more data, here's a survivetheark bug thread where we're collecting information, please share your experiences so the engineers can look into it: https://survivetheark.com/index.php?/bugs/invisible-player-charactertamed-dinoswild-dinosinventoryhotbar-r93170/
Thank you 🙇🏾♂️
<@&992529417844826182>
sharp grove
Hey Survivors! 
We're aware of the crash caused by moving items to the hot bar and are actively working on a client patch to resolve the issue. We're also investigating whether a server-side fix is possible.
In the meantime, if you're stuck and need to empty your hotbar without crashing (e.g., to care for your babies), respawning your character may help as a temporary workaround.
Thanks for your patience while we work to get this sorted!
<@&992529417844826182>
hollow lagoon
Playstation and Windows Survivors,
The client update to fix the crash caused by moving items to the hotbar is going through certification on both platforms, we expect Playstation should roll out sometime tonight and Windows as soon as possible
<@&735187109551407125> <@&1341306887446073365>
hollow lagoon
pssst
we're all set to deploy in 15 minutes, please note some servers can take longer than others to redeploy (depending on how chonky your server's save file is, you hoarders 
)
<@&992520031411896422>
hollow lagoon
Hey Survivors,
We've identified an emergent issue with Epic Online Services which can affect your playtime in the following ways:
Unknown error/unable to join, content failed to load, issues with servers listing.
EOS is the foundation of accounts used to access ARK so this can impact all platforms. It's what allows servers to show up and allows players to join cross platform
The team is monitoring and we hope the issue is resolved quickly 🤞
<@&992529417844826182>
hollow lagoon
Regarding the above, you can monitor Epic's Status Page here: https://status.epicgames.com/
<@&992520031411896422>
earnest scarab
Hey Survivors,
EOS is currently experiencing an outage which is impacting the ability to join servers and resulting in Unknown Error/unable to join, content failed to load, and issues with servers listing.
The team is monitoring and we hope the issue is resolved quickly. The status of this outage can be monitored on Epic's Status Page here: https://status.epicgames.com/
<@&992529417844826182>
sharp grove
Hey Survivors,
We're aware of an issue with seeing server listing for Xbox players. In the meantime, you can uncheck the "Xbox-online multiplayer" box. If it's greyed out, you can return to the main menu then return to the server listing and you should be able to uncheck the option.
By doing so, you will see the servers (they are there, but they are being hidden by that setting being falsely enabled).
<@&735187083957633025>
hollow lagoon
Hey folks, following up on the previous update for Xbox and Windows players: we've contacted Microsoft for additional support regarding the issue related to Account privileges for multiplayer games. There are no changes to how this works on our side so we'll need some insight from them on how to resolve it/where the issue is occurring.
In the meantime, a workaround (with varied success) is: unchecking the "Xbox-online multiplayer" box. If it's greyed out, you can return to the main menu then return to the server listing and you should be able to uncheck the option. This seems to allow some players to see the servers again.
Thanks for your patience, this is a top priority for our team and we are looking to resolve it ASAP
<@&735187083957633025> <@&1341306887446073365>
sharp grove
Hey Survivors!
The issue causing the greyed-out ‘Xbox-only online multiplayer’ checkbox has now been resolved, and players should be able to toggle it normally again.
However, we’re still actively working with Microsoft on the account privileges issue that may be preventing some players from accessing multiplayer. This remains a high priority.
In the meantime, here’s a workaround that may help if you’re still getting stuck on the 'Xbox-only online multiplayer' setting:
Exiting to the main menu and then returning to the server list—this should allow you to try again.
Thanks again for your patience.
<@&735187083957633025> <@&1341306887446073365>
hollow lagoon
Hey folks, we have reverted Steam Client v68.27 as we've detected some issues with it going live without the accompanying server build. We will publish again when we can do the server and client together, planning for tomorrow!
<@&735187057231790152>
sharp grove
Hey Survivors,
EOS is currently experiencing an outage which is impacting the ability to join servers and resulting in *Unknown Error/unable to join, content failed to load, and issues with servers listing. *
The team is monitoring and we hope the issue is resolved quickly. The status of this outage can be monitored on Epic's Status Page here: https://status.epicgames.com/
<@&992529417844826182>
sharp grove
Hey Survivors! 🏖️
Due to recent network outages, we’re extending Summer Bash until Monday, July 21st, so everyone has more time to enjoy the festivities, fireworks, and fashion!
Thank you for your patience! 
<@&992520031411896422>
sharp grove
Heads-up for Xbox Survivors!
We've increased mod storage size on Xbox by 10GB.
This change may require a one-time re-download of your mods.
<@&735187083957633025>
sharp grove
Hey Survivors,
We're currently investigating reports of servers not showing up in the browser.
Thanks for your patience while we look into the issue!
<@&992520031411896422>
hollow lagoon
Hey Survivors,
Just a heads up that we expect to roll out the major version update tomorrow. If you missed last week's Community Crunch where we touched on some of what's coming in the patch, including fixes for several long-standing pain points, you can check it out here:
Thanks guys 🫀
<@&992529417844826182>
sharp grove
Hey Survivors,
We are looking into an issue with hand harvesting.
Also, Arkpocalypse just wiped!
Next wipe: August 22nd, 2025
Thank you!
<@&992520031411896422>
hollow lagoon
Hey folks,
We're currently working on an issue related to transfers. In the interim, please avoid transferring while you have a template in the incomplete phase to avoid potentially getting into a bugged state. We hope to have a resolution soon.
<@&992529417844826182>
sharp grove
🌋 New Servers are now available for the premium mod map, The Volcano!
Discover stunning vistas, vast landscapes, and legendary caves in the Asian-themed mod map now reimagined for ARK: Survival Ascended.
https://www.curseforge.com/ark-survival-ascended/mods/the-volcano-premium
<@&992520031411896422>
sharp grove
Hey Survivors!
We're currently investigating reports of the latest NVIDIA Drivers (580.88) causing graphical artifacts and stuttering on some GPUs on ARK: Survival Ascended. If you're experiencing these issues, we recommend rolling back to v577 until NVIDIA has resolved the issues.
Thank you for your patience!
<@&992529417844826182>
sharp grove
🌴 New Servers are now available for the premium mod map, Lost City!
Embark on an epic adventure across Lost City, a sprawling fantasy map filled with unique biomes, a custom boss, treasure-packed caves, and mysteries waiting to be uncovered.
https://www.curseforge.com/ark-survival-ascended/mods/lost-city-map/
<@&992520031411896422>
sharp grove
Hey Survivors,
EOS is currently experiencing an outage which is impacting the ability to join servers and resulting in *Unknown Error/unable to join, content failed to load, and issues with servers listing. *
The team is monitoring and we hope the issue is resolved quickly. The status of this outage can be monitored on Epic's Status Page here: https://status.epicgames.com/
<@&992529417844826182>
sharp grove
Hey Survivors,
Full server transfers into Ragnarok will be enabled at <t:1755280800:t> (<t:1755280800:R>) on our Official Servers across all platforms. Players will be able to download items and creatures onto the map without restriction!
Don't forget to pack your dodos in bubble wrap! 🚛 📦
-# Time shown is in your local time zone
<@&992520031411896422>
sharp grove
Hey Survivors (again 
),
EOS is currently experiencing an outage which is impacting the ability to join servers and resulting in *Unknown Error/unable to join, content failed to load, and issues with servers listing. *
The team is monitoring and we hope the issue is resolved quickly. The status of this outage can be monitored on Epic's Status Page here: https://status.epicgames.com/
Thank you for your patience!
<@&992529417844826182>
sharp grove
📢 Heads up, Survivors!
Epic Online Services will be performing maintenance <t:1756357200:f> for approximately 90 minutes to carry out backend infrastructure improvements for ARK: Survival Ascended.
During this period:
- Online play will be unavailable
- The Official Network will be offline
Services will be restored as soon as maintenance is complete. Thanks for your understanding.
-# The time above automatically displays in your local time zone
<@&992529417844826182>
hollow lagoon
Epic Online Services maintenance to carry out backend infrastructure improvements for ARK: Survival Ascended is now complete.
Players, please restart your clients and server owners will need to reboot your servers to grab the SDK update on startup.
Thanks for your patience folks
<@&992529417844826182>
hollow lagoon
Hey folks, the team are aware of overspawning of certain creatures on some maps and we hope to make headway on the issue soon.
<@&992520031411896422>
sharp grove
Heads up, Survivors! 🔨
Tomorrow, we will be re-enabling structure decay timers on Official Servers. Once active, decay timers will begin counting down again as normal.
<@&992520031411896422>
sharp grove
Hey <@&735187057231790152> Survivors,
Please ensure that you update your Steam client by restarting Steam.
Thank you! 
<@&992520031411896422>
sharp grove
📢 Heads up, Survivors!
We’ll be performing Epic-related maintenance today at <t:1757361600:t> (<t:1757361600:R>) during which time we’ll be redeploying our servers.
Official servers will go offline for up to 1 hour.
Once the maintenance ends:
- You’ll need to restart your client
- Unofficial server hosts should restart their servers
We’ll let you know as soon as everything is back online. Thanks for your patience!
-# The time above automatically displays in your local time zone
<@&992529417844826182> <@&992520031411896422>
sharp grove
Hey, Survivors!
We’ve identified an issue affecting Armadoggo and Veilwyn in both Single Player and Multiplayer.
If you exit Companion Mode, your companion may dig in and become lost.
To avoid this, please stay in Companion Mode until a fix is live.
We are working on a fix that should be ready to roll out to Steam and servers tonight, and land on all platforms by tomorrow.
Thanks for your patience while we get this resolved!
<@&992529417844826182>
sharp grove
Hola, Survivors!
Servers are coming back online earlier than planned. 
Before you hop in, don't forget to:
- Restart your client
- Unofficial hosts: restart your servers
Thank you!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Survivors, just a quick heads up that we’re aiming for a later-in-the-day launch for Valguero Ascended tomorrow evening (PST). We wanted to let you know ahead of time so you don’t spend the day waiting around. We'll keep you updated here.
Thanks folks, see you in Valg soon!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hi Xbox and Windows Survivors,
We’re aware of an issue preventing some players from downloading the new map from the Microsoft or Windows Store, either without switching regions, or in some cases, not at all.
We’re in contact with Microsoft and working together on a fix. In the meantime, switching regions seems to work for most players, so please try that workaround while we prepare a hotfix.
If you did successfully download Valguero but you are still unable to access singleplayer or multiplayer, a temporary workaround is to install the Ragnarok map as there's a permission issue we're working to resolve in the next update.
<@&735187083957633025> <@&1341306887446073365>
hollow lagoon
Hey folks,
The first wave of Official Valguero Ascended servers are now live. We'll be dropping a smaller amount of EU and NA later on (early morning Pacific time) to give those on different timezones a chance to snag a fresh spot.
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
We’re aware of a crash on startup affecting some mods, including Der Dino Finder, and we are actively investigating the issue.
In the meantime, if you’re experiencing crashes while using these mods, we recommend temporarily disabling them until a fix is in place.
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey guys, I see many of you asking about the second drop of Valguero Official servers. They'll go live at approx 8am Pacific time. It wont be a huge drop so please keep in mind we have the temporary Official Valg servers running if you just want to get on and tame the new creatures etc. The temporary servers will be up for 60 days.
<@&992520031411896422>
hollow lagoon
Heya folks, just a heads up that the new Official Valguero servers will drop in about one hour for those who couldn't make it to the launch. This drop will be a mix of NA and EU PvP and PvE official servers.
<@&992520031411896422>
hollow lagoon
Something in the major version update yesterday detrimentally impacted memory on Astraeos (a lot). This is causing the frequent crashes players are reporting. Our engineers will continue iterating on the issue today and hopefully we can push a fix asap.
I'm heading off for now, guys, but the team will be here working through post-launch issues. See you all a bit later 
<@&992529417844826182> <@&992520031411896422>
sharp grove
Hey Survivors,
The new Official Valguero servers are booting up.
It is a mix of NA and EU PvP and PvE official servers.
Go forth and explore beautiful Valguero!
<@&992520031411896422>
hollow lagoon
Hey folks, we're aware of a crash issue affecting a number of servers. The team has identified the cause and is currently preparing a hotfix for deployment as soon as possible. Until the update goes live, some affected servers may appear offline.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Hey guys, the build with the crash fix has passed and we're now prepping a full network redeployment which will begin in about 15 minutes. Your server may take a while to pop up depending on its savefile size so please be patient. If you have a chonky server, it can take over 30 min.
If your server was offline during this period, your stuff *should * be safe.
Thank you for your patience as the team worked through this and sorry for the disruption to your playtime.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Quick update: Many servers are now coming back online and others are coming up after a manual rebooting. Unfortunately, in some cases, we’ve had to perform a short rollback due to save corruption caused by the earlier crashing issue.
For those seeing longer rollback times, please note that it reflects the time since the last save, not necessarily in-game progress, as some servers weren’t running for a good part of that period.
<@&992520031411896422>
sharp grove
Hey Survivors,
We’re continuing to work on resolving the recent crash and stability issues affecting some servers. To help protect player progress, we’re temporarily taking a few of the most heavily impacted servers offline while we investigate.
Rest assured, this is a top priority for the team, and we’re doing everything we can to get affected servers back online as soon as possible.
Thank you for your patience and understanding. 
<@&992520031411896422>
sharp grove
Hey PS5 Survivors,
We’re aware of ongoing PSN-related issues currently impacting connectivity and gameplay for some players.
You can keep up with the latest updates directly from PlayStation here: https://status.playstation.com
<@&735187109551407125>
Hey Survivors,
Following this deployment, all servers should be back online. Please note that some of them will have a brief rollback.
Thank you for your patience. 
<@&992520031411896422>
hollow lagoon
We're aware some of our players are being impacted by an AWS outage. Amazon have indicated they'll update in approx 30 minutes so please follow their updates here if you're having issues joining servers: https://health.aws.amazon.com/health/status
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey folks, just a little update:
AWS is recovering but there are still 82 services impacted. We are testing bringing up some servers and monitoring to make sure it's safe to fully redeploy the official network. We'll update when we're confident it's fully recovered.
Our partners at Curseforge and Nitrado are also monitoring and working on restoring their services. This outage was a doozy!
In other news, Mc Donalds has restored their nuggies but the ice cream machine remains broken.
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey folks, good news,
We are in the process of redeploying the Official Network and we're seeing servers come up and players joining now. If you don't see your server, please give it some time to spool up, especially if you have a chonky server large save.
We'll continue monitoring for stability.
Folks on Modded Officials, you may have issues joining while CurseForge continue to restore their services. Likewise for folks having issues joining modded Unofficial servers. Rest assured they're working hard to minimise your downtime.
Thanks for your patience and for being supportive through this, appreciate you guys
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Our partners at CurseForge have resolved the issues caused by the recent Amazon Web Services (AWS) outage. Players should now be able to download mods on modded Unofficial servers. We’ll also be bringing modded Official servers back online now, as they were temporarily taken down to protect player progress during the outage.
Thank you for your patience!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey folks, we’re aware of the issues affecting Rock Drake and Reaper Queen spawns on Valguero. The fix for that, along with several other fixes requiring a major version for network compatibility, is planned to go live with our next major update near the end of the month.
<@&992529417844826182>
sharp grove
Reminder: Sunsetting Servers Update 🌆
Hey Survivors, this is a reminder of the information shared in last week’s Community Crunch about the sunsetting of inactive Official servers.
The affected servers have been renamed with the "SUNSET" prefix as part of the process. Please be aware that once renamed, these servers are automatically removed from the in-game Favorites list, which may cause some confusion if you don’t see them listed.
⚠️ If you can’t find your usual server, you’ll need to search for it by server number to reconnect. ⚠️
For full context and the complete list of impacted servers, please check out the announcement in the Community Crunch:
https://survivetheark.com/index.php?/articles.html/community-crunch-480-first-look-at-ossidon-r2505/
<@&992529417844826182> <@&992520031411896422>
sharp grove
<@&1341306887446073365> Survivors,
Microsoft’s <@&735187083957633025> and <@&1341306887446073365> services are currently experiencing outages, which may cause connection issues or prevent some players from accessing servers.
We’re also aware of the recent disconnects when interacting with inventories affecting some <@&1341306887446073365> players. A fix has already been implemented and passed certification, and it will publish once the ongoing Microsoft/Xbox platform outages are resolved.
Thank you for your patience.
hollow lagoon
Hey folks, the Teenage Mutant Ninja Turtles' Cosmetic Pack will now display on official servers as intended. Please restart to see the changes.
<@&992520031411896422>
hollow lagoon
👉🏻 Steam Connection Issue (Kicked from Certain Maps)
Players getting kicked when joining a specific map may have an incomplete DLC download. Try these steps to fix it:
Open Steam
Go to Settings → Downloads → Clear Download Cache
Restart Steam and let it update your files then try joining the map again.
<@&992529417844826182> <@&992520031411896422>
sharp grove
The Extra Life event on the Official Servers concludes today at <t:1762808400:t>! 💙
We want to extend a huge thank you to everyone who participated, donated, streamed, or helped spread the word.
Your support means the world to us! Together, the ARK community continues to make a real difference for the kids and families of Children’s Miracle Network Hospitals. 💛
<@&992520031411896422>
sharp grove
Fear Ascended on Official concludes today at <t:1762981200:t>. At that time, event rates and content will be disabled on the Official network. 🎃
You’ve still got a few hours left to hunt down those spooky skins, grab your event items, and make the most of the remaining festivities before they disappear into the night. 🌙 🦇
<@&992520031411896422>
hollow lagoon
Hey folks, just a heads up,
Cloudflare is currently experiencing issues, which is causing survivetheark.com to go on and offline intermittently. You can track their status here: https://www.cloudflarestatus.com/
<@&992529417844826182>
sorry for the ping, I know most of you are unaffected 
<@&992529417844826182>
sharp grove
❄️ Ossidon Update Schedule ❄️
Heads up, Survivors!
In 30 minutes (4:50 PM PST) the Official Network will be taken offline in preparation for the Ossidon update, along with some Epic maintenance.
The Ossidon client update will be available for players to download at 5 PM PST.
We’re aiming to redeploy the Official Network at approximately 6 PM PST, and services should start coming back online shortly after.
The network is expected to be offline for roughly one hour. Thanks for your patience while we get everything ready!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey folks, we're currently diagnosing an issue that is preventing server joins and transfers. If you're playing on a server, you should be safe. I highly recommend not transferring.
The last short downtime that is now resolved was due to an EOS emergency restart of our node. Shall update here when we have movement on the current issue.
🤞
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Hey Survivors,
Joining and transfer issues are mostly resolved, and we’re seeing players successfully rejoining. Our partners are ironing out the final little kinks, so if you’re still running into trouble, give it another shot soon.
Thank you for your patience as we kept each other company here whilst screaming
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Survivors, (good morning!)
We're aware of the "content failed to load" reports and the issues some regions are seeing when joining modded servers, playing with mods, or browsing the mod list. The team are investigating with high priority.
Thanks for your patience
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey folks, we're aware of issues with server joins etc and we're investigating. Hang tight.
<@&992520031411896422>
hollow lagoon
Server Join Issues
We have a substantial update on the server join issues! The EOS Sessions cluster for ARK experienced an unexpected outage. Epic’s team is actively working to restore service, with an estimated recovery in about 20 minutes. After that, we’ll need to redeploy to fully resolve the issue.
Thank you all for your patience as we wondered what the heck was happening investigated the cause.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Update on Server Join Issues v.2
Hey Survivors,
On further evaluation, we've pivoted to avoiding the full redeployment of the Official Network and, instead, our server techs are working on manually restoring the few straggling servers. This will disrupt fewer players playtime.
If we hit a hitch with this approach, we will default back to a redeployment. Of course in-game notice will be given if option two eventuates.
The issue seems to be resolved and we're remaining in contact with our partners as they monitor.
Thanks guys, and apologies for the disruption 
<@&992520031411896422> <@&992529417844826182>
sharp grove
Hey Survivors,
At <t:1765227600:t> today, we will be deploying several updates, including:
- The Turkey Trial event is coming to an end.
- Valguero transfers will be opening.
- SUNSET servers will be fully offlined.
- Lost Protocol mod map transfers will also be opening.
So be sure to grab any last-minute Wishbones and bubble-wrap your Dodos! 🦃
Thanks for your patience, Survivors
-# Time shown is in your local time zone.
<@&992520031411896422>
sharp grove
🚧 Hey Survivors,
We’re currently investigating an issue causing folders to disappear from storage. The team is actively working on a fix and we hope to have it resolved soon.
Thanks for your patience while we work on it!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey Survivors,
Quick reminder of a couple of planned server changes happening:
-
Valguero Temporary (Expires) servers will be taken offline at 12:00 AM Eastern, Dec 17
-
EU Eden modded servers will also be shut down.
If you’re currently playing on these servers, please make sure to wrap up any sessions and transfer anything you wish to keep before the shutdown.
<@&992520031411896422>
hollow lagoon
🩸 Server Maintenance Notice 🩸
At 7:30 AM PT (10:30 AM ET) on December 17th we will be taking down some of our servers for maintenance. We expect maintenance to conclude by 11:30 AM PT (2:30 PM ET), though some servers may return before the end of the maintenance window.
Time will not progress on any of the affected servers whilst maintenance is ongoing.
Server list here 👇
<@&992520031411896422>
hollow lagoon
日本のPlayStationユーザーの皆様へ：
開発上の都合により、Lost Colonyの日本/アジア地域向け配信が若干遅れることをお知らせいたします。現時点では24日までに配信開始できる見込みです。
マップ選択画面やサーバー選択画面でLost Colonyが表示されていても、24日まではプレイすることはできません。
他地域では既にプレイが開始されている中、お待ちいただくことになり申し訳ございません。しかしご心配なく。皆様の到着に合わせて、新たにサーバーを準備する予定です。
ご理解いただき誠にありがとうございます。もうすぐアラート・プライムへお迎えいたします！
I look forward to you joining Lost Colony soon 🫀
<@&992529417844826182>
hollow lagoon
Official Modded Servers and Arkpoc will be spinning up shortly. Keep an eye out.
<@&992520031411896422>
sharp grove
❄️ Windows Survivors,
ARK: Lost Colony is officially out for Windows!
Go forth and explore the city of Arat Prime! 🦇 🩸
@fringe vale
devout crescent
Hello, we're aware of issues with server joins etc and we're investigating.
<@&992520031411896422>
hollow lagoon
🩸❄️ 日本のPlayStationユーザーの皆様へ：
ARK: Lost Colonyが、日本のPlayStationにて配信開始されました！
皆様が公平に新たなスタートを切れるよう、アジア向けの新しい公式サーバーを**約1時間30分後（日本時間［JST］0時頃）**に展開予定です。
遅い時間でのご案内となり恐縮ですが、年末の休暇期間のためチームの一部が限定的な体制で対応しており、
それでも皆様にできるだけ早くサーバーを提供したいと考えております。ご理解とご協力に感謝いたします。
ようやく皆様をアラート・プライムへお迎えできることを、私たち開発チーム一同、心より嬉しく思っております。
<@&735187109551407125> <@&992520031411896422>
hollow lagoon
Survivors,
We’re currently seeing issues with Epic Online Services, specifically around authentication and login, which affects any games or tools that rely on Epic’s backend.
According to the official Epic status page, the team has marked the Epic Online Services and account authentication components as a major outage and is actively investigating the problem.
Epic has not yet provided a timeline for a resolution, but they'll post updates on the status page as soon as there’s progress: https://status.epicgames.com/
<@&992529417844826182>
hollow lagoon
🚧 LiveOps Update – Official Network Temporary Shutdown
Following our previous update, we’re now (in approx 15 minutes) taking the Official Network offline due to the ongoing Epic Online Services outage. This is a preventative measure to protect player progress, including characters, items, bases, and dinos, while Epic Online Services remains unstable.
We’ll keep the Official Network offline until Epic Online Services stabilises and we’re confident it’s safe to bring servers back up.
Thanks for your patience.
<@&992529417844826182> <@&992520031411896422>
earnest scarab
🚧 LiveOps Update – Official Network Back Online
Following the Epic Online Services outage, the Official Network is being brought back online.
Thank you for your patience, Survivors.
<@&992529417844826182> <@&992520031411896422>
sharp grove
Hey Survivors,
We’re aware some players are experiencing connection issues right now. We’re actively investigating and working with our partners to get things stabilized as quickly as possible.
Thanks for your patience.
<@&992529417844826182> <@&992520031411896422>
sharp grove
Small update, Survivors,
Our hosting partners are currently working on the network issue. We hope to have it resolved as soon as possible.
Thank you for your continued patience. 
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey Surbibors,
As the recent network issues are being addressed, we’re extending the Winter Wonderland event by 24 hours. We want to make sure everyone has a chance to enjoy the event and this extra day is our way of saying thanks for your patience.
<@&992529417844826182> <@&992520031411896422>
sharp grove
Hey Survivors!
🎄 Winter Wonderland will end today at <t:1767756600:t>! 🎁
It's time to pack up the holiday magic until next year!
-# The time shown is in your local time zone
<@&992520031411896422>
hollow lagoon
🚧 Live Ops Update (for our panicking Xbox players <3)
We’re currently investigating an issue where the Lost Colony and Scorched Earth DLCs are not publishing correctly. In some cases, this can cause broader problems if older versions of the DLC are already installed, impacting more than just those maps.
We’re actively working to resolve this. Microsoft is investigating on their end, and in parallel we’re rebuilding and re-submitting the DLC packages to get things moving as quickly as possible as this may be the fastest path to a fix.
We’ll share updates as soon as we have more to confirm. Thanks for your patience while we work through this and we're sorry for the disruption.
<@&735187083957633025> <@&992520031411896422> <@&992529417844826182>
hollow lagoon
🚧 Live Ops mini-update for Xbox players on LC and SE
Microsoft have informed us they've found the issue and they're working towards a resolution. We're still working to resubmit the DLC packages incase they go through before MSFT identify the fix.
Unfortunately no ETA as yet-- it's still in flux.
We'll continue to monitor and rest assured this is highest priority atm.
<@&735187083957633025>
hollow lagoon
Hey Xbox gang,
We're happy to report that Microsoft's issue is now resolved and you're free to join your Lost Colony and Scorched Earth servers! We apologise for the disruption to your playtime and appreciate your patience.
<@&735187083957633025> <@&992520031411896422>
sharp grove
Heads up, Survivors!
At <t:1770577200:t> (approximately <t:1770577200:R>), we will be deploying a major patch.
During the deployment, all servers will be inaccessible, so please wrap up your adventures and wrangle your dodos.
Thanks for your patience!
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Hey Survivors,
Love Ascended is taking one extra day to light the candles and pour the champagne. The event will now begin on February 12 and run through February 19.
We’ll still be kicking off the event rates tomorrow so you can get a head start on your breeding plans while the decorations are finalized. Thanks for understanding.
~~sometimes love just needs a little patience (sorry) ~~
<@&992529417844826182>
hollow lagoon
Hey folks,
Just letting the Battle for Lost Colony contest winners know that we're postponing the Discord takeover for the winning faction, Trespassers, until after Love Ascended has run its course because the Discord will be themed for love (ew!) during the event.
Maybe I forgot to do it last week when Svala was out heh 
<@&992529417844826182>
hollow lagoon
Hey folks,
Some servers will require manual booting with this deployment so the affected servers will take a little longer than a typical deployment. Hang tight.
<@&992520031411896422>
sharp grove
🩷 Hey Survivors! There is still a little bit of time to relish in the delights of Love Ascended.
Love Ascended will end on Official Servers at <t:1771534800:t> <t:1771534800:R>. 🍫
-# The time shown is in your local time zone
<@&992520031411896422>
sharp grove
Hey Survivors,
Some servers are taking a little longer to deploy, and our team is already investigating the issue.
NA-PVE-TheIsland5298
NA-PVE-TheIsland5299
NA-PVE-TheIsland5403
NA-PVE-TheIsland5404
NA-PVE-TheIsland5276
NA-PVE-TheIsland5277
NA-PVE-Aberration5694
NA-PVP-TheIsland2214
NA-PVP-TheCenter2415
Thank you for your patience.
<@&992520031411896422>
sharp grove
The servers are all back online now.
Thank you again for your patience. 
<@&992520031411896422>
sharp grove
Hey Survivors (again),
We will open Official server transfers for Lost Colony today at <t:1771608600:t> (<t:1771608600:R>).
Weekend rates will be enabled at the same time.
Don't forget to pack your dodos in bubble wrap! 🚛 📦
-# Time shown is in your local time zone
<@&992520031411896422>
-# 
sharp grove
Hey Survivors,
We’re aware some players are experiencing connection issues right now. We’re actively investigating and working with our partners to get things stabilized as quickly as possible.
Thanks for your patience.
<@&992529417844826182> <@&992520031411896422>
sharp grove
Update, Survivors!
Most servers should be back online, except for a handful that should come back up shortly.
Thank you for your patience. 
<@&992520031411896422>
sharp grove
🚧 Hey Survivors,
Our partners are investigating connection issues affecting some EU servers.
Thank you again for your patience. 
<@&992520031411896422>
sharp grove
Heads up Survivors,
Do not worry if you see Astraeos Day 1 on your server. The day cycle manager has been updated. Servers are not wiped, but will show as Day 1.
<@&992520031411896422>
sharp grove
Xbox Update
We’re currently experiencing a delay on Xbox due to an issue on Microsoft’s side that is holding up the patch. Microsoft is actively working to resolve it, and we expect the issue to be cleared within the next few hours.
We’ll publish the update as soon as possible.
Thank you for your patience, Survivors.
<@&735187083957633025>
sharp grove
Xbox Update
You should be able to download the update.
Thank you again for your patience. 
<@&735187083957633025>
sharp grove
🚧 Server Status Update
Hey Survivors,
We’re still actively investigating the server crashes. The team is currently working on resolving the issue.
Thank you for your patience once again. 
<@&992520031411896422>
sharp grove
🚧 Servers Update
We’re aware of the server wipe issue.
We will be restoring any affected servers where the save data has been wiped or corrupted.
The team is actively working on this issue as well. We will provide an update as soon as possible.
Thank you for your patience.
-# again and again
<@&992520031411896422>
sharp grove
🚧 Servers Update
We expect to have a fix for the crashing and save corruption issue within the next ~1.5 hours.
Thanks for your patience, Survivors
-# x3000
<@&992520031411896422>
sharp grove
🚧 Servers Update
The fix is rolling out now.
Corrupted saves on impacted servers are being rolled back and restored. We’ll continue monitoring as servers come back online to ensure stability.
Thank you for your patience, Survivors.
-# To the moon and back. 
<@&992520031411896422>
sharp grove
🚧 Servers Update
Our automated rollback has completed and should have resolved the majority of impacted servers.
A smaller number of servers will require manual intervention, and we are working through those one by one. This process takes a bit of time, but progress is ongoing.
Astraeos Reminder:
- You will not be able to rely on the day counter to confirm restoration, as it may display a lower number due to changes in the update.
- Please log in and check to confirm whether the rollback has completed successfully on your server.
Thank you for your patience!
-# 11/10
<@&992520031411896422>
sharp grove
Hey Survivors,
We will be temporarily disabling transfers in about 10 minutes while we evaluate issues related to the server outages.
Thank you for your understanding!
-# see, I can vary
<@&992520031411896422>
sharp grove
Live Ops Update
We’re redeploying the official network to address recent crash cases and resolve the server save corruption issue impacting some servers. Transfers will be re-enabled as servers come back online as part of this deployment.
We’ll continue monitoring the network closely, with another server update planned for later tonight to further improve stability.
Thanks for your patience while we work through this.
<@&992520031411896422>
hollow lagoon
Live Ops Update
We’ll be temporarily taking the Official Network offline while we continue investigating the recent corruption-related crashes. This is a precautionary step to protect player progress and prevent any further impact while we work through the root cause.
Our team is actively investigating and testing fixes, and bringing the network down allows us to stabilise the environment without risking additional data issues.
We’ll share updates as soon as we have more to report. Thanks for your patience while we get this locked down.
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
Live Ops Update
We're booting up some official servers to add additional logging to assist us in investigating the issue. This is a step in the process, the network isn't coming up yet. No ETA is possible at this juncture.
Hang tight
<@&992529417844826182> <@&992520031411896422>
hollow lagoon
If you see your server up, please join it and...do things, interact with stuff, move around the map etc, it will be helpful to our engineers.
Don't worry, we'll revert the saves if anything goes wrong
<@&992520031411896422>
Thanks guys, you expedited that testing by stressing the servers and we can now take those servers down (first fix didn't work, basically), much appreciated folks 🫀
<@&992520031411896422>
leaden mortar
Quick update: We're still iterating on the network at the moment, you may see servers go up occasionally while we carry our tests. Once we're confident in the fix, we'll roll it out network wide but for now we are still working on the issue.
<@&992520031411896422>
leaden mortar
<@&992520031411896422> We've got a small amount of servers online running a build with a fix, as well as additional logging should the issue still occur. These are free to join and encouraged as it'll help us gather data on the issue.
Appreciate everyone's patience while we work through these technical issues
hollow lagoon
Quick check-in: we’re still here, actively gathering data from the servers running the candidate fix and iterating as results come in.
This phase is focused on stability and validation, and we’re making slow and steady progress through what is proving a complicated fix.
Thanks for your help in stress testing the servers running and for your patience
<@&992520031411896422>
hollow lagoon
We’re taking a short break to power nap, then we’ll be back at it. There won’t be any movement over the next few hours while we do.
As for an ETA, we’re not at a point where we can confidently call it yet, but we do expect to have this resolved within the next 24 hours.
See you guys in a bit 🫀
<@&992520031411896422>
leaden mortar
<@&992520031411896422> Quick Update:
We've been analyzing the data we gathered over the last few hours and are continuing to work on the issue. When we've got viable fixes, we'll be deploying it to the small sub-section of servers again to stress-test and validate that the crash is resolved. Once we confirm everything is stable we'll be rolling it out network wide.
leaden mortar
<@&1341306887446073365> Just to address a few comments re: this platform, we are seeing an issue on the backend with some of the DLC failing to release (all but one apparently). We've contacted Microsoft to ask them how to handle it. Fortunately we do have another build in certification so once that clears, we're going to see if we can push that out instead and get us out of this "stuck" state. Apologies for the delay on that, fighting a few fires here 🧯.
leaden mortar
<@&992520031411896422> Latest update:
We've been battle-testing the latest set of fixes internally and so far so good, we're ready to deploy them on the sub-section of servers which are online (you'll see a notice about a deployment for those shortly, those of you in game).
Our plan will be to monitor, continuing to collect logs and if all seems well over the next 2 hours, we'll be looking to push it out wide. There is a chance that this could still have problems, at which point we are fully prepared to analyse the crash reports and continue to work on the issue.
This is the highest level of priority at the studio and are applying the maximum number of resources to get the network back online.
The new version will be called v83.1702, I understand it is cheeky of me to ask but if any of you are patiently waiting to play and your server isn't online, but there are slots available in the ones that are, you logging on and interacting with the game would help us identify sooner whether this fix is good to go network wide.
Appreciate everyone's patience over the last two days and we'll continue to keep you updated as we make progress and have further information to share.
For those curious about the issue we're dealing with, I've explained it non-technically here: #general message (and there's also other assortment of pinned messages in #general covering various questions, but not necessarily worthy of a status-update here).
leaden mortar
<@&992520031411896422> Just as a quick status update, so far so good. We haven't encountered the crash or the corruption since the latest fix was released to this small batch of servers. We're still going to leave them online a little longer just to be sure, but wanted to keep you updated as we kick off the preparations for release (under the guise that things are going to continue to go well).
Here's what's going to happen now:
- **1 to 1.5 Hours added to the clock: **We've began building the releasable server executable that can be deployed to our entire network. This will take a bit of time to build (approximately 1.5 hours). It is running the same code as the build that has been in testing, but includes a bit more of our standard optimization for release which we skipped during this part of the test so we could iterate faster (it's quicker to generate servers w/o that), removing the additional logging (which slows down the test server and makes it a bit more unstable), and fix up the version number.
- **1 to 1.5 Hours added to the clock: ** Once that build is generated, our technical and QA team will put it through a final test to make sure it's clear for release. Assuming those tests also clear, we should be good to release this server network wide.
- While this is ongoing, we'll continue to make sure things are stable with v83.1702 and analyze the data that we're collecting.
So as of right now, I would estimate our release window to be around 4:30 PM to 5:30 PM Pacific. That could change pending further developments, and we'll update you as we go along. Thanks for hanging in there everyone!
One thing I want to say about the status updates are only able to be more precise now because we have learnt more about what we're dealing with. Most of the previous 48 hours were just "we are looking into it", because that was really what we were doing. Collecting evidence, trying things out. Weren't making much headway. It was only after we got that build up last night, collected and analyzed the data after our naps, that we were able to make this progress.
That's how this works, it's easier now because we know a bit more about what we're dealing with. Think of it this way, for most of the past two days, we were essentially lost out at sea and our navigators are trying to get us back on path, and all we can really say is "We're working on it and we'll update you when we can". Now with the info we've gained today and the fixes we've been able to apply, we can feel a bit more confident about where we're headed and shape our comms around that.
And even with all that.. we could hit another iceberg 😂, it's complicated folks! But hopefully we're coming to the end of this madness and I'll crawl back into my cave 
leaden mortar
<@&992520031411896422> And this is why development is so fun. After 2.5 hours, one of the servers that had the .1702 test build hit the crash and the save has corrupted. We're analyzing the data and logs now, but this means we will have to rework the fix and it pushes back the our estimated deployment time. It's likely going to be a while until the next status update as we investigate the most recent crash. Sorry everyone, we'll keep you posted.
leaden mortar
We're about to deploy another update to those servers with a fix applied. We're going to keep this running for a few hours again to monitor for issues and gather data.
leaden mortar
1 Hour update: So far so good. Continuing to test.
hollow lagoon
Update: The fix we were testing mentioned above failed, onto the next 
👍
<@&992520031411896422>
sharp grove
Heads up, Survivors!
At <t:1772827200:t> (approximately <t:1772827200:R>), we will be deploying a major patch.
During the deployment, all servers will be inaccessible, so please wrap up your adventures and wrangle your rogue dodos.
Thanks for your patience!
<@&992529417844826182> <@&992520031411896422>
sharp grove
🚧 Hey Survivors,
Our partners are investigating connection issues affecting some servers.
Thank you for your patience.
<@&992520031411896422>
sharp grove
🚧 Quick update, Survivors
Epic Online Services (EOS) is currently scaling services back up. We’re starting to see players successfully reconnect and join servers again, though things may still be a bit intermittent while systems continue to stabilise.
We’ll keep monitoring the situation and share updates if needed.
Thanks for your patience while things recover. 
<@&992520031411896422>
sharp grove
Hey Survivors!
We’ll be turning off boosted rates and closing the Expire servers today at <t:1773086400:t> (<t:1773086400:R>).
Please plan your adventures accordingly and wrangle your loopy compys. 
<@&992520031411896422>
sharp grove
🚧 Hey Survivors,
Epic Online Services (EOS) will be undergoing brief maintenance shortly, which may result in some downtime. Full service restoration is currently estimated to take about 1 hour.
During this time, you may experience connection instability when trying to access servers.
Thanks for your patience!
<@&992529417844826182>
<@&992520031411896422>
sharp grove
Hey Survivors,
Epic Online Services (EOS) maintenance is over.
Thank you for your patience! 
<@&992529417844826182>
<@&992520031411896422>
hollow lagoon
Hey Survivors,
Epic Online Services is currently experiencing some instability issues, which our partners are actively investigating. At this time, there is no confirmed timeline for resolution.
As EOS underpins account access, cross-platform functionality, and server visibility, players across all platforms may encounter issues when browsing servers or joining matches.
We’ll continue monitoring the situation and provide updates as necessary. Thanks for your patience.
<@&992529417844826182>
(wrong channel heh)
hollow lagoon
Quick update:
Epic’s EOS engineers are currently restarting the cluster. This may begin to restore connectivity, though a redeploy on our end may still be required depending on how things stabilise.
We’ll keep you posted.
<@&992529417844826182>
hollow lagoon
Hey folks, the issue seems to be resolved post-restart of the EOS cluster.
We'll continue monitoring to be sure.
Thanks
<@&992529417844826182>
sharp grove
🚧 Hey Survivors,
We’re aware of the bots currently spamming the in-game chat. There’s no need to submit tickets about this issue, as the team is already investigating and working on a fix.
Thanks for your patience while we sort it out.
<@&992520031411896422>
hollow lagoon
Psst, we'll kick the event rates off now 🪺 🌷🌿
<@&992520031411896422>
hollow lagoon
Windows PC/Xbox PC players:
We are waiting for the latest major version update to go through certification. This means the update will become available once certification is complete, which we expect to be tomorrow morning.
Once that clears, you’ll be good to go. We’ll let you know if anything shifts.
<@&1341306887446073365>
sharp grove
Windows PC/Xbox PC players Update
We have fixed the issue and the update is currently going through certification.
We will push it as soon as it completes. We expect it to be sometime today.
Thank you for your patience.
<@&1341306887446073365>
hollow lagoon
Sorry about the beep boops 🤖 sneaking back into global chat.
The team’s working on a more comprehensive fix to address the root cause and hopefully knock the clankers out for good.
<@&992520031411896422>
hollow lagoon
Hey folks, quick update on the transfer issues impacting some players from earlier:
We were investigating intermittent problems tied to latency on EU endpoints, which also appeared to be impacting Nitrado-hosted servers. Things have since stabilised and the issue looks to have resolved.
We’ve received a number of reports about “lost” characters during this window. In many cases, the character isn’t actually gone, it’s still on the server you transferred from.
If you were affected:
- Please try logging back into the previous server you transferred from and check for your character there
- If your character is still missing after that, please submit a new #character-restoration report so we can take a closer look
We’ll be closing out older reports that match this scenario to keep things focused on any remaining real cases.
Thanks for the reports and patience while we worked through this
<@&992520031411896422>
hollow lagoon
Advise holding on transferring for now while we look into your reports
<@&992520031411896422>
hollow lagoon
Hey folks, we’re currently investigating issues related to connecting to cloud data servers. This may prevent some players from seeing or downloading their items, characters, or creatures.
We’re working with our partners to resolve the issue as quickly as possible.
We’ll keep you updated as we have more information, thanks for your patience.
(some players are finding transferring to the server they came from restores data, or from EU to NA, but I'm a little hesitant to suggest that when we're still investigating, I'd suggest holding on transferring for now but I'm cautious like that)
<@&992529417844826182>
hollow lagoon
Just acknowledging your reports of transfer issues returning. This may prevent some players from seeing or downloading their items, characters, or creatures.
Looking into it, folks
<@&992529417844826182>
hollow lagoon
Just a quick update on the cloud data/transfer issues.
We’ve enabled some additional logging and diagnostics on a subset of servers to help us better trace what’s going on, and we’re continuing to work with our partners to investigate the root cause.
For now, we’d recommend holding off on transfers or uploads where possible. In many cases, characters and items can be recovered by returning to the server they originated from or checking your ARK upload after a little time, but this isn’t guaranteed.
We’ll share more as soon as we have clearer insight, thanks for sticking with us while we work through it.
<@&992529417844826182>
hollow lagoon
**Official Network Redeployment in 20 minutes **
We will be redeploying the Official Network in approx 20 minutes to temporarily disable structure decay timers while we continue investigating an intermittent issue affecting some cloud data and transfers.
<@&992529417844826182>
hollow lagoon
📣 Quick update on the cloud data situation:
We’re still under the hood with our hosting partners, narrowing down the root cause of these intermittent disruptions affecting some players when transferring and uploading.
While we’ve made solid progress in isolating the problem and hope for a resolution as quickly as possible, we still suggest hitting the brakes on any major transfers or uploads for the time being. If you've lost track of a character or item, try heading back to the original server or checking your ARK upload after a short wait; while not a guaranteed fix, it has been successful for many players.
We know this is a massive headache, and we appreciate you hanging in there while this is sorted.
As a thank you for your patience, we’re extending Eggcellent Adventure for another full week through April 21st.
<@&992529417844826182>
hollow lagoon
Hey Survivors, it's been a little bit since our last update so let's do quick check-in on the transfer/upload issues.
The good news is that the situation appears to be largely stable right now. However, we are still seeing it pop up occasionally, usually limited to specific regions and resolving within a few hours.
This one’s been tricky to pin down as the root cause sits outside our usual pipeline. That said, we’ve developed a speculative change that has shown a lot of promise in our initial tests as an effective way to mitigate the issue.
The main blocker right now is verification. We haven’t been able to reliably reproduce the issue internally, so we need it to occur live to gather the data we need. When it does, we’ll roll out the final round of tests. If that holds up, we’ll move to push the fix out as quickly as we can.
Appreciate the continued patience while we work through it.
<@&992529417844826182>
sharp grove
Hey Survivors,
Following patch v85.41, we’ve got one more change to make related to transfers that we want to get in before it will be safer to transfer.
It should go live within the next couple of hours and will require a redeploy to take effect.
As always, thanks for your patience.
<@&992529417844826182>
hollow lagoon
Hey folks, we were gearing up to redeploy the Official Network with a final update for transfers, but the PlayStation Network is currently experiencing issues, so we’re holding off until it stabilises.
Players already connected on PlayStation should be okay for now. However, new joins, or leaving and trying to rejoin, will likely shut players out until PSN is stable. We’ll keep monitoring and move ahead with the redeployment as soon as things are in a better spot. Thanks for your patience.
https://downdetector.com/status/playstation-network/
<@&992529417844826182>
sharp grove
Hey Survivors,
The PlayStation Network is stable enough to redeploy the Official Network with a final update for transfers in 15 minutes.
Thanks for your patience.
<@&992529417844826182>
sharp grove
🐣 Eggcellent Adventure wraps up today at <t:1776812400:t> <t:1776812400:R>!
-# The time shown is in your local time zone.
Don’t miss your last chance to claim your festive loot before the event hops away for the year! 🐰
<@&992520031411896422>
hollow lagoon
Hey folks,
We’ve identified an emergent issue affecting cloud data, which is impacting transfers and uploads.
To protect player data, we’ve temporarily disabled transfers while we investigate, hang tight.
<@&992529417844826182>
hollow lagoon
Quick update:
The situation impacting transfers and uploads seems resolved. Cloudflare appears stable again, and we’re now seeing cloud data behaving as expected.
Transfers have been now been re-enabled.
If you do not see your character, in many cases, the character isn’t actually gone, it’s still on the server you transferred from.
- Please try logging back into the previous server you transferred from and check for your character there
- If your character is still missing after that, please submit a new #character-restoration report so we can take a closer look
We’ll continue to monitor closely and step in if anything changes.
<@&992529417844826182>
sharp grove
Lost Colony Cave Entrance Update
The date for the Lost Colony cave entrance improvements has been moved to Thursday, April 30, giving players with structures in these areas additional time to move anything they wish to keep and to prepare for the upcoming changes.
For more details on the affected areas and what to expect, please refer to the previous announcement.
<@&992520031411896422> <@&992529417844826182>
sharp grove
Lost Colony Cave Entrance Update
The Lost Colony cave entrance improvements are now planned for Friday, May 1.
This timing gives us an additional day to ensure the change rolls out smoothly.
For more details on the affected areas and what to expect, please refer to the previous announcement.
<@&992520031411896422> <@&992529417844826182>
sharp grove
Lost Colony Major Version Update
The Lost Colony major version update including a slew of bug fixes and cave entrance improvements, will be going live in <t:1777658400:R>.
Please note: any structures built directly within these choke points on PvP servers will be destroyed when the update goes live.
If you have anything placed in these areas, we strongly recommend moving it in advance. These changes will impact Official PvP or any Unofficial server with cave building enabled
Thank you for your patience, Survivors.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
We’re aware of an issue currently affecting Tek Teleporters, where the default teleport option can become inoperable.
The team's working on a fix we expect to push live tomorrow.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Heads up, Survivors
We'll be doing a quick official network redeployment in approx 30 minutes for a minor server update to get some hot fixes in.
<@&992520031411896422>
sharp grove
🚧 Hey Survivors,
Our partners are investigating connection issues affecting some EU servers.
Thank you for your patience.
<@&992520031411896422>
sharp grove
Hey Survivors,
The issue has been resolved.
Thank you for your patience! 
<@&992520031411896422>
hollow lagoon
Hey folks,
We’ve been investigating transfers issues on the Official Network and temporarily disabled transfers while we looked into them.
We’re now re-opening transfers while we monitor. We’re fairly confident the issue is resolved, but I suggest avoiding moving highly valuable items for the next half hour or so while we confirm stability.
Thanks for your patience while we checked this over.
<@&992520031411896422>
hollow lagoon
Hey guys, unfortunately we're still seeing issues. To protect player data and progress, we're disabling transfers on the Official Network again while we get to the bottom of this.
Hang tight, we hope to have more clarity soon.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Survivors,
As part of our work to address the transfer issue, we’ll be redeploying the Official Network with some back-end changes in approximately 30 minutes.
Apologies for the disruption.
<@&992520031411896422>
hollow lagoon
Hey folks,
To protect player data and progress, we've disabled transfers on the Official Network again.
We'll continue working on the issue with the highest priority.
<@&992520031411896422> <@&992529417844826182>
hollow lagoon
Survivors,
One last update for the next few hours: we have a fix that looks solid, but we want to be thorough with testing before deploying it wide.
To protect your data, transfers will remain disabled while that testing continues. This may take some time, so please plan around transfers remaining offline for at least the next 6 hours or so.
PS: Pausing decay would reset timers, which could create additional issues for some players in this current situation. Leaving them as-is is the safest option while we continue working through this.
Thanks for hanging in there while we work through this properly.
<@&992520031411896422>