🎟-submit-a-ticket

[outer wagon]

Yeah, I think I'm officially done.

I've uninstalled and reinstalled. Now it's just hanging on the splash screen.

[clear sable]

It’s not going to work. If it wouldn’t load before, it won’t no matter what you try. I’m in the same situation; we just have to sit and wait for them to fix it

[torn cove]

Infinite loading log in never get fixed 😌👌 even youtube cant help

[clear sable]

A fix for the login issue is coming next week?!? Next week!! Do better.

#announcements message

[queen yew]

Brother it's friday

They don't work on weekends lol

[glossy tiger]

Unless theres a pack bug like it giving triple drops (plz bring that back)

[misty granite]

I read this with sadness, months ago I reported that there was a problem with the Reptile event, but thank you for the support, i'm waiting hopefully

[clear sable]

I understand that, but it’s been a problem for days now. They should have been working on it since we all started reporting, and there should be a faster fix than this.

[queen yew]

And it's gonna take extra days to fix it

Before you can work to fix something you gotta figure out what exactly isn't working

[cobalt sonnet]

The tag kameo bug please fix it the character just swapped place with the opponent and cant even tag in or out

[misty granite]

*months (if you think so, look back at my reports)

[glossy tiger]

Yeah this isnt new... but its affected alot of players this time around

[clear sable]

Look, I understand all of that. I teach high school computer science and understand the difficulty with debugging. They are a professional company with many employees, and they haven’t addressed anything until today. I think we are all just frustrated with this.

[glossy tiger]

They dont address is before identifying the issue

And beginning work on its fix

[misty granite]

that's why I notified you in time, because I suspected that there would be a problem

[glossy tiger]

The actual issue and fix, not just look guys my game crashes

[glossy tiger]

Yeah, hopefully its fixed for good with the patch

[misty granite]

I don't understand why there is feedback about a problem if it is not taken into account?
I have supported this game since the beginning and I don’t want to leave it. ❤️

[solar pond]

In the Unstoppable jason voorhess challenge my progress was reset
I am almost done with the challenge.

[glossy tiger]

Not to discredit you, but they can only focus and fix so much... if an issue is affecting a tiny amount of players they are unlikely to do anything. Now that the issue has exploded its thankfully getting fixed

[cloud otter]

So I bought Premium Plus but I never got Mk1 Mileena, what should I do?

[broken plover]

Hey guys! I have the same problem, my game doesn't log in anymore. I noticed that there was a bug in the fight with the diamond reptile, but at least I was able to play the other parts of Mkt Mobile. Now, the game no longer opens. I kindly ask you to open a request for help, because it is the only way to put pressure on them. I apologize for my English, because it comes from a translator.

https://mortalkombatgamessupport.wbgames.com/hc/pt-br/requests/new

https://mortalkombatgamessupport.wbgames.com/hc/en-us/requests/new

[misty granite]

wait, me too

[glossy tiger]

#announcements

[cloud otter]

found out you got to reach tier 60

[misty granite]

then you can go for a walk in nature 🙃

[outer wagon]

Finally some acknowledgement.

[sturdy glen]

When entering the game, the application is forced to close. Previously there was a problem with the Reptile tower. Reinstalling the application does not help. Latest version of android. The cache has been cleared. Please help. MKt Mobile

[misty granite]

https://discord.com/channels/667853623803379712/667855855118450701

[sharp sundial]

Wtf is wrong with this game I played Jason voorhees challenge I was at the last tower last night now all my progress are gone with no reason I have to start the challenge all over again

[naive beacon]

hello i bought dragon crystal starter pack but I didn't get any of it and the money was taken from my account

its been 20 hours and support still didnt answer

[digital marten]

Does anyone know why I didn’t get mk1 mileena with the pass premium +?

[mortal meadow]

I have played survival 3 times and as soon as I would get the final blow, my game would crash and it would finish my survival when the game loads in again. This is especially annoying as I don’t have many cards to go through to play survival and it completely ruins the momentum I have for gaining faction points. This has only started happening after the new update… wondering if anyone else is experiencing this 🤔

[queen yew]

You need to reach level 60 in the pass

[digital marten]

Ah, Ty 🙏🏽

[marsh mica]

Guys can someone help me? I had an account in MK mobile where I spent a lot of money. Today I downloaded MKM because I didn’t play a lot of time. I tried to enter in my account but forgot the password so I clicked on forgot password and mkm should have sent me an email with instructions but I didn’t receive anything

[clear sable]

https://mortalkombatgamessupport.wbgames.com/hc/en-us/requests/new

[hybrid rain]

Hi guys.. my account is not loading at all… it exits the game after few seconds…. I did uninstall and reinstalled again… game was able to load, but once I entered my login info… it stopped working. I’m using android phone and I’m playing this game from 2015… please help me

[glossy tiger]

#announcements

[hybrid rain]

Thanks

[sterile rune]

Hello , i have such problem - beginers summon pack i have 1/50 (last one) , but in TRIAL/SUMMON PACKS at "Open 50 beginers packs" i have 48/50 (need 2 packs) . Were can i get last beginners pack to get Scorpion mk11 ?

[glossy tiger]

The same problem for me I completely finished the 50 beginner summon pack but i only have my mk11 scorpion progress at 45

and i already completed one rotation so the 60 summon pack i already claimed it before the mk11 scorpion one

They need to fix it i need my scorpion desperately

[south bloom]

Boa tarde!
Tem alguém que estava com problema de sair do jogo quando logava a conta WB, agora está conseguindo entrar?
A minha conta , eu ainda não consigo entrar no jogo, aplicativo expulsa antes de entrar no lobby.

[south bloom]

Mortal Kombat cadê o suporte mobile? Tá muito devagar para corrigir os bugs

[jaunty scaffold]

I have te same problem

I have the same problem

I have a problem to log in mi count of a 3 months ago , and is for the event to summon shao khan

I summon a shao khan play 3 partys and mi the Game close , mi phone and internet is not the problema i try in another phone and internet and i try to enther on mi acout the videogame closes

[slender sand]

Me too man...

[hexed escarp]

Good Day,

I haven't been able to start a Survivor Mode match for the past couple of days. The Fight button remains greyed out even after applying the correct characters.... I've already reinstalled the game so that didn't work. Please advise thanks

[queen yew]

Unequip your kameo

[turbid solar]

Uhm, when I opened jason pack it took 400 souls, and gave nothing and said that server didn't respond for a long time
Nevermind, I got it after a while, it gave me reptile

[jaunty scaffold]

I talk to a support and the solución don't working , the solución of suport give me is a use they VPN and or a use another internet but don't work (and i a stressed for the mi acout is an acount of the Game exist and the shao kahn is dificult of summon and i summon i me acount don't work )

[jaunty scaffold]

Solucion

[hexed escarp]

It seems to be working now thanks a stack 🥳

[south bloom]

It still doesn't work here, it doesn't even enter the game

[indigo lark]

I opened 50 beginners summon packs but it counted it as 47 the pack vanished but can't claim mk11 scorp as it says i opened 47

[finite frost]

cant log in?

[quick surge]

hello, i dont receive the link for password reset, can someone help me, please?

[queen yew]

Contact support at https://go.wbgames.com/MKhelp

[delicate grove]

Sigo sin poder entrar al juego. Me perdí casi todo el evento de halloween . 😢

[neat raft]

I opened 50 beginners summon packs but it counted it as 49
the pack vanished but can't claim mk11 scorp as it says i opened 49 only. Plz help

[weak jasper]

From last one week unable to login to the game?is there any confirmation we can get?

[lyric wing]

When the login problem will be fixed its been almost a week.

[bleak niche]

It looks like a month to me

[pulsar furnace]

My rewards from daily ads watch just say pending and didn't gave me the rewards it's been like 10 hours and it's just say pending

[queen yew]

Getting fixed this week

[tranquil slate]

Hello... the game hangs out each time i open it. It loads the welcome screen, and at the time it has to open the dashboard of the game, it crashes and closes all apps on the mobile.

I submitted a ticket 3 or 4 days ago.. but still no feedback

[queen yew]

#announcements

[tranquil slate]

many thanks.. I am waiting 😇

[cunning turtle]

Bro I did a tapjoy off it says it was un able to process my payment but it still charged my card and I didn’t get my reward

[queen yew]

Contact tapjoy support

[misty granite]

I downloaded the patch but it still crashes after loading, what could be the problem?
I also wrote an email last week, but I haven't received an answer yet.
I can't use premium+ tasks like this.

Anybody help me?

[void imp]

The game keeps crashing to me too

[kindred escarp]

The not resolvig the crasching problem....

[neat raft]

I have opened all begineer summon packs however and collected Open 10, 20, 30, 40, 60 rewards. However for Open 50 rewards I can see progress shows 49/50.
Their is no more summon beginner packs to open. because of that I am unable to get MK 11 Scorpion. Not sure whom to reach out.

[fluid plaza]

No one

[jolly plume]

wtf was that?! biggest prank ever

[burnt sapphire]

I have the problem either. Can't login after the patch

[lyric wing]

LOGIN issue still not fixed plz resolve at your earliest.

[jolly plume]

ARE WE REALLY EXPECTED TO WAIT FOR A SECOND WEEK?

[frank depot]

Jesus, I ve been playing this game since 2014, DAILY! I only missed 2 days when I had my first child born.

After the patch, I still can't login and it crashes. 1 week now

[outer wagon]

STILL CAN'T LOG IN.

[jolly plume]

yeah they botched it

[mint cairn]

i dont have my mk11 scorpion from the task yet

[uneven acorn]

Yo ain't no way yall made us wait nearly 2 weeks just to break it again? Bro get it together man come on now. You got people missing rewards and they pass for the season pass just to get nothing? Dude that's bs.

[tranquil slate]

It's clear they have a big technical problem. We are waiting for a suitable apologize, and HUGE gifts too !!

[karmic nebula]

I bought all the beginner dk packs but I can’t get the final reward?

[safe flume]

Me too, Downloaded the patch and still crashes on load.

[misty granite]

let's be patient and trust that they will notice how many players still have this problem 🙏🏼

[queen yew]

They already did

#announcements

[neon vigil]

Ya I’m still having a problem with the beginner pack it says I can open 16 left but the trails says I’ve only open 14 of them

[queen yew]

Yeah there's a delay with it announcement soon

[indigo lark]

@neon vigil same here

[clear sable]

I don’t know what will be in the krypt, but I think any equipment that was there that can’t be obtained (Skarlet friendship), should be given too.

I know you aren’t a dev…

[queen yew]

You can get those by buying krypt packs with dragon krystals tbh

Noob was the main thing in krypt last week

[weak jasper]

After updating also log in issue not solved

[queen yew]

Those are not the compensation, they're free with the update

[lost zodiac]

I have bad see in the annocuments say will be

Lol

[weak shell]

Still have log in issue

[lost zodiac]

Ah just a embarising bad reading error

[burnt solstice]

Guys, did your login problem was solved with the new pack? Because mine wasn't 😦

[queen yew]

#announcements

[rapid forum]

I am still unable to log into my account even after the patch update

[broken lark]

Same

[quaint hornet]

Good evening, nothing helped, update 6.0.1, I'm shocked, I restarted the phone, I deleted the game, I downloaded the game again, I logged into my account and it still crashes

[broken lark]

Same thing is happening to me I did all that also

#announcements

[quaint hornet]

and how to solve this?

[queen yew]

You can only wait

[quaint veldt]

i still can’t log in after patch this shi is annoying

[queen yew]

They know

[next kayak]

Real

[quaint veldt]

i better get that noob and krystals compensation or i’m gonna crash out

[finite frost]

why wouldnt they😭

[broken plover]

Plenty of time to fix the diamond reptile bug. No deadline for adjustment and they announce a misery to compensate. 😡

I've been playing MKT Mobile for over 10 years on IOS, without any hack. I've never seen a version released with so many bugs. If you're missing testers for the game, you can call me.

[finite frost]

over 10 years?

[glossy tiger]

Lul

Bro got the early early access

[broken plover]

Yes, the game didn't have diamond characters. We could buy all the characters with money and souls. The improvement for these characters only reached VII and level 50.

“Unfortunately, there is another issue we need to fix to fully resolve the crashing issue related to the Reptile event. We are actively working on the resolution and will update you as soon as we know more. As previously mentioned, affected players will be compensated. This compensation will include a copy of Darkest Knight Noob Saibot, 1,000 Kombat Points, and 100 Dragon Krystals.” DON'T RESPECT

[finite frost]

game wasnt even released fr

[static cloak]

Need help

[finite frost]

with?

[static cloak]

I'm from Egypt I want buy Kombat pass

But I can't with Google

There are any other way to buy the premium pass

[glossy tiger]

No

[static cloak]

Just from Google play

[glossy tiger]

Yep

[static cloak]

😔😔😔

[finite frost]

its ok

[static cloak]

I need to buy it but in Egypt not allowed to use my bank card in Google play

I don't know what to do

[queen yew]

Get a gift card

[static cloak]

How

[queen yew]

Idk how

I'm not Egyptian

[glossy tiger]

Lol

[static cloak]

Ok thanks for your time and help

[hybrid rain]

I’m playing this game from 2015

[finite frost]

ok?

[weary peak]

I still cannot play the game for crying out loud! Thought the patch was supposed to address that 🤔

[glossy tiger]

Keywords: supposed to

They failed lol

[frozen pendant]

At this point just remove kameos

[glossy tiger]

Still crashes when I open the game (iPhone 15 Pro max) ign: SteveO

[lost hatch]

My game stopped breaking, I finally got in. But there is no promised compensation, why?

[queen yew]

They said compensation is by the end of the week

[clear sable]

Holy cow, it works!! They hit-fixed it!
Good job, devs. I don’t mind waiting for compensation; I’m just glad I can play!!! Should a mod send out an @ everyone or wait for the official announcement?

[queen yew]

I assume they're gonna announce it

[lyric wing]

I got the gift which they announced for the affected players

[indigo sedge]

No gift yet

[jolly plume]

I only got the 100 dks, no copy of noon saibot no 1000 battle points

[queen yew]

Compensation hasn't been sent out yet

[jolly plume]

ok thnks

[kind geyser]

Still not received any compensation yet.

[broken plover]

the game is ok now. I received the compensation. I thought it wasn't enough for all the time the game was out... but Ok, carry on with the game...

thanks for asking

[jolly plume]

I just saw screenshots of someone receiving it, wtf game??

[glossy tiger]

He said that 6 hours ago man

If you didnt get compensated, hit up support

[onyx cipher]

No puedo ingresar al juego ya lo actualice van 10 días sin poder jugar alguna solución comunidad?

[tacit nexus]

#announcements

[tulip anchor]

Opaaa

[stiff axle]

No puedo hacerle daño a un jefe alguien me dice que hago?

[drifting tundra]

game froze after trying to share my krypt run

[chrome perch]

I didnt get the compensation bruh.

just got 100 krystals for 6.0.1 feedback

[spare horizon]

i tried buying something and it charged my card but i never got the items what do i do

[lost zodiac]

Erm I dont get the compensation I think is for only some people I only got 100 dragon krystals

I see some people got the compensation

[mild remnant]

The ones that got crashed out only get compensation, but everyone else who didn’t have that issue of reptile event don’t get it !

Hope that makes sense to you Eiegan

Anyways

[sand hill]

I had the login problem and I didn't receive the Darkest Knight Noob Saibot

[mild remnant]

You gotta wait sometimes

My friend got his compensation already

So you gotta be patient okay

[clear sable]

I was locked out for a week and didn’t get compensation either. I submitted a ticket to support. They are looking into it. I would suggest putting in a ticket if you were locked out and didn’t get compensation yet.

[onyx cipher]

Todavía no lo pueden arreglar ya van 10 días sin jugar equipo de mk mobile x favor arreglar ya este problema de inicio cuántas torres y kriptas he perdido ya

[past kelp]

Yo

Bro

I have a question

Why my friend did got the compensation and I didnt get it

[ionic stone]

u werent affected prob

[past kelp]

affected with what ?

I was with the problem

I was with the error of login my acc

And a bug in reptile event

[gilded timber]

How do I fix the login issue

[tacit nexus]

Contact support for it

[chrome portal]

Where is ticket

[wide stag]

eventhough i contacted support there was no response what should i do?will i have to wait till next wednesday

[queen yew]

https://go.wbgames.com/MKhelp

[mild remnant]

I made another support and guess what they did not responded back I’m basically wasting my time making 2 reports just for them to take long and give me the next steps or resolve the issue so I can log in, but no ! Meanwhile my main still crashes me out so I deleted MK and used my other 3 accounts instead since my main wants to keep crashing me out cause of that dumb reptile event bug !

[queen yew]

Nothing support can do about the crashes

They have been fixing the issue for most people affected but again that required a game update

[mild remnant]

Dw Draco Malfboy or whatever that wizards name is from HARRY POTTER they’ll fix the issues real soon we all gotta be patient

I lied to ppl as well

So don’t kick me out of the server

I’m not actually new to MK

😭

I just forgot that the game existed

😅

So ehe

[autumn sonnet]

alguien sabe como hablar con alguien de soporte?

[queen yew]

Contact support at https://go.wbgames.com/MKhelp

[autumn sonnet]

tenkiu

[vague escarp]

Hallo

[unkempt root]

I'm assuming I'll have to contact support on this one

Because I just purchased the kombat pass, but I still haven't had my money removed from my credit card

But I did get the kombat pass

Either there's a pretty big delay for some reason or something else happened

My purchase went through but the money's still there and I haven't received an email invoice

I've contacted support, but if anyone has any insights or has dealt with this issue before, please do let me know how to act and what to do, before they reply

[west gazelle]

Guys how i can get the mortal kombat mobile in android?

[queen yew]

Get it from the play store

[queen yew]

Enjoy the free kombat pass

[west gazelle]

I can't

Its not available in my region

[queen yew]

Then use a vpn and change region

[unkempt root]

I mean i'll take it but I gotta make sure 😂😂

[glossy tiger]

I mean they cant charge you after you bought it lol

[unkempt root]

Yeah but my balance didn't change at all

[glossy tiger]

So its free🤷‍♂️

They verified the purchase not you lol

[unkempt root]

I guess so

we'll see

[unkempt root]

they replied and apparently nothing out of the ordinary, so uh...

okay

cool

i'll take it ig

[queen yew]

W

[glossy tiger]

Id be singing praise of luck lol, normally the payment goes through but you dont get the items😂

[unkempt root]

[frank depot]

I just got access.to the game after so long (due to the bug issue everyone have been facing), and I have received NOTHING as compensation. Is this for real?

[glossy tiger]

At least you can get in the game lol

[barren kindle]

Infinite loading screen as an android player. Am I doing this right?

[solar pond]

The game has suddenly shut down.

[severe quartz]

It's the same for me too

[solar pond]

Good luck to those who did not farm or exchange krypt currencies haha.

[wheat tree]

More game problems to come

[livid trench]

Fellas, I've been having trouble logging into my account

[unkempt root]

@queen yew @glossy tiger I just got charged 2 days later 💀

[glossy tiger]

Lol rip

[glossy tiger]

Shoulda used a virtual card lol

[untold sundial]

I can`t play game 2 week! When present update or fix this bug?

[halcyon geyser]

I wasted two trials of tower of horror because of the bug. During the two match, I couldn't attack or defend and use sp. The opponents(ai) also did not take any actions, so I had to leave the match. I have recorded video evidence for two matches. Can I get help?

[raw hawk]

@lament coral @queen yew @gusty nest @stuck herald @proven bolt @shadow wraith
I got my account back 🙏🙏🙏
Thank you all
Just say some people who are talking wrongly about me, SIVA IS NOT CHEATER

@compact oyster

@glad valve

[proven bolt]

GG

[glad valve]

🥳🎉

Come back to mandom, lots of guys missed u

[winter kayak]

Bro came back right on November 1 🔥

[lament coral]

lets go. i am so happy for u 🥳 🥳

[raw hawk]

Thank you 🙏

[lament coral]

and yes, come back to Mandom, kick isnt ban @raw hawk 😎

and time to change my username lmao

[glossy tiger]

Interesting, the devs are even more clumsy than I thought, jeez

[finite frost]

have a grudge fr

[glossy tiger]

He was hit in a banwave specifically targeting a specific hack... that leaked to the devs. They literally had the hack they used and somehow still made a mistake?

[glad valve]

Auto ban sux
Quite a few ppl I know got banned before just cuz they played too much
Yet there r cheaters I know still just whaling around unaffected

[eternal nacelle]

Is there anyone who can help me? I started playing a few days ago and I put my email to play and I get an account that is not mine, any solution? I have evidence that maxie has mkm's account

[turbid cape]

Comprei almas no jogo no valor de R$49,90 na data do dia 31/10/24 no horário 1:17 , foi cobrando meu meu banco do mercado pago esse valor, e não recebi as 300 almas

[unkempt jay]

that means someone logged in with ur email on their account i think

[eternal nacelle]

Is there no way to solve this for me?

[unkempt jay]

i dont think so. i think the only thing u can do is use a diffrent email

[granite hill]

This is so real

[eternal nacelle]

So you're saying I lost my personal account?:(

[winter sphinx]

I opened the Terminator Summon pack and it showed me that I got 3 characters
1 sell back on a basic gold and 2 fusions on 1 challenge gold after that the character should be maxed
But when I went checking into my collection it only had 1 of the 2 fusions added

[glossy tiger]

It sounds like, you either made an account a long time ago, or someone used your same email somehow, and so its already linked to something

If you already accepted to change accounts, then yeah sorry but your new one is gone now

[eternal nacelle]

so you're saying i should make a new account?

[glossy tiger]

Well, more like use a different email

[eternal nacelle]

but there is no way to recover that account? I miss my progress 😪

[glossy tiger]

If it wasnt linked before then nope, sorry man

[eternal nacelle]

It was linked, but one day I logged in and it wasn't my game profile, so I don't understand anything :/

[glossy tiger]

If you had to login then it wasnt linked

[granite hill]

you have to sign in with WB cuh

[glossy tiger]

Got an email saying the crashing got resolved but guess what happened? 🤦‍♂️pathetic

[mossy furnace]

Any one having offers wall issues

[green ether]

Game crashed because of

Kameos and now my all characters dead in krypt why

[acoustic skiff]

Just a quick question,is this channel checked regularly by a mod?

I have mostly lost my account...mostly because i don't know how I could loose most of my progress in the last few years
Is here a support or even a mod who can assist me?

[acoustic skiff]

Same here,it is my account but probably 3 years ago....

[queen yew]

Was it linked to a wb id?

[acoustic skiff]

Yeah,i am not able to share screens here.it would be easier to see it

[fallow bronze]

Good afternoon, they told me that they can help you here. Create your account in MK mobile.

[void imp]

Need help, I havent received nothing for the 2 weeks without playing for the bug that crashed my game :/

[tidal mango]

Game keeps crashing :/

[onyx cipher]

Esto dijeron el 23/10/24 ya estamos 02/11/24 cuanto tiempo debe de pasar para q se pueda iniciar sesión con la cuenta principal desarrolladores podrían ya dar solución al problema x favor

[glossy tiger]

It is not

[unkempt root]

Please for the love of god fix the issue where Dark Fate Terminator crashes your game on iPhone devices when loading into a game.

[glossy tiger]

This game is cooked

[ancient bronze]

I just tried to buy 100 dragon crystals worth of beginner summon packs and it crashed and took my crystals but didn’t give me any characters from the pack

Please help

[raw hawk]

15 gb free space and 3 gb ram is not enough to play mk11 game ?
After playing 2 tower's with all refreshes my mobile stuck with zero frame rate and every time I was using forced restart.
Does new Update needs more than 15gb free space and 3 gb ram?
@errant panther @gusty nest @stuck herald

[finite frost]

wrong draco

[velvet mirage]

El juego se cierra 😦

[queen yew]

I mean with 3gb ram you're really at the bare minimum level

[quick basin]

Game crashes on opening

Iphone 15 pro max

[raw hawk]

Actually I have 6gb ram but my free ram is 3gb. Sometimes my free ram goes to less than 1-1.5gb

I think new update taking more ram resources

[velvet mirage]

I also have this problem

[quick basin]

Same device ?

[velvet mirage]

No, it's an honor x8b

[craggy tide]

It's inevitable, as Google (Android), are fos and thwart the abilities of devices with more than adequate resources. In other words, their OS mismanages memory allocation and memory management. The only remedies until they see the light are to reboot your device when (paying attention) you notice the slightest bit of previously non-existing drag; or to pull up your list of running services and note those apps there and the others that are listed when you hit the show cached processes button under the more options menu in the upper right corner (vertical ellipsis), and hit the stop button under each that you want to stop wasting memory (RAM). If you do choose to reboot your device, you might find it useful to switch on do not disturb for at least the preset option minimum of an hour and any other tweaks and head straight into the game. It's important to run the game as soon as possible upon restarting the device to its home screen so that MKM has priority on memory allocation over other apps to provide for a longer period of stability, before you notice drag again.

[glossy tiger]

Its actually mostly caused by memory leak in apps, mostly always on apps like social media. Sure the OS could attempt to do more about it, but that risks multiple issues

[craggy tide]

Hence, the remedies I suggested. As far as I can tell, all Android users use it on their Android devices. I nor you can tell whether they are using social media apps.

[craggy tide]

Also, it's not caused by memory leaks. It is a mismanagement of memory allocation and resources. The OS fails to remove apps as it should from cached background processes. Instead, it allows apps to launch and fill up the cached memory and doesn't adequately remove the old app processes as it calls them which allows them to inhibit the proper function of foreground apps and their usage in the virtual memory of the cached apps.

[glossy tiger]

It doesnt fail to remove them, the apps use permissions to stay open 24/7, this is needed for notifications to function properly

But these apps arent managed properly over hours and hours of running

When you do force background apps to be cached, notifications get wonky as all hell. Android devs decided to put solving the memory issues on app devs instead of themselves for this reason

And ofc, devs dont

[quick basin]

Did you file a ticket on the website of your issue? Did anyone replied to you?

[craggy tide]

Like I said from the outset Google (Android) is to blame. Passing the buck as you seem to imply, doesn't absolve their OS from its responsibilty. 6GB RAM is way more than enough to fit everything in and still have stability. The game doesn't use anywhere near as much memory as provided in such a device. Any cached apps are considered old processes that are still running in case it's needed again. There is usually no reason to stop it. Priority for the demands for resources by foreground apps means that those background processes are to be force closed by the OS. Android has always failed to do that adequately since the debut of 64-bit architecture on Android devices.

[hoary vigil]

I did all of the begginer summons and I did not get the 50 summon milestone

[velvet mirage]

Yes but they sent me here

[quick basin]

So what to do next

[stable mauve]

Hola quiero mis recompensas por los bugs

[acoustic skiff]

[glossy tiger]

When will they fix the issue of not being able to log in because it crashes?

[glossy tiger]

Probably never

[acoustic skiff]

Push!

[unkempt root]

Lmao? The summon pack trials are gone now?

No compensation no nothing?

[mild remnant]

For me I still have them

As a new player I still have the summon pack

I’m level 26

Sindel main

[unkempt root]

not the summon packs, the trials

but ig it's answered indirectly in #announcements

so not a topic of discussion anymore

[mild remnant]

What’s the trial pack !

What does it do

Does it give you lots of diamond characters or it’s something like that

[light sable]

Buenas noches, reinstale el juego y perdi todo lo qie tenia y le he gastado dinero como recupero???

[proud crypt]

Yesterday after obtaining enough krypt hearts to purchase mk11 scorpion from the shop, I bought scorpion, but my gave constantly loaded until it crashed, now everytime I try to open the game, it crashes, I force stopped the app, it did not work. I tried reinstalling the app, which did work, but when I logged into my account it started crashing again. I've tried restarting my phone as well. I do need some help on this front.

I submitted a help request 12414645. I was just wondering if anyone could provide a solution here or possibly look into the issue

[queen yew]

There's no support members in here

[proud crypt]

Ah, gotcha

I see I'm not the only one who has this issue🥲

[winter kayak]

Better get that scorpion before the store refresh

[winter kayak]

Calm down brother, today there another maintenance session, please be patient.

[crude relic]

Yo bro

@untold sundial

I can’t believe it but unless it’s a fluke

But I’ve actually logged in a month and 2 weeks later

Check your account see if you have as well

[ionic stone]

“50%” for stun on mk11 raiden but it feels something like 25% 🗿

[finite frost]

hes been quiet ever since

[crude relic]

Yep, weird

[green ether]

Its harrassment

I got data connection error on winning screens in krypt and now my all characters are dead

[green ether]

I have got a key for raising ticket

As my issue was genuine

[prime sandal]

Lag y bugs arreglen eso pierde uno partidas por sus errores que tiene el juego.

[rough coral]

Thats not harassment sir

[final depot]

Due to a loading error, the game crashed, I logged in again and my squad is dead...! What kind of developers are these? Will you ever learn how to make a game properly?! The game is 9 years old and still has some bugs!

[glossy tiger]

Can you tell me what 9 year old live service game doesnt have bugs?

[bitter wren]

i cant even enter the game man :( it loads forever in the dark background before the 1v1 from scorpion and sub zero

[wheat tree]

Game is down again

[somber inlet]

Hi, is there a way to get unbanned from the game?
I´ve been banned for like a year and I would really like to play again, i didnt cheat or anything and dont really know why they banned me

[glossy tiger]

No

[wind jackal]

Ye the game is down

[wind jackal]

I hope you don’t get unbanned

(No hate tho)

[meager atlas]

It appears the game has finally decided to no longer let me in because after I did a relic hunt match it wouldn't load my rewards so I had to leave and now once I tried to get back in immediately it won't load me in. Is the game down or what happened?

[wind jackal]

Idk but I hope you don’t get them

[true coral]

hello, my account has been suspended

and idk why pls help me

[winter kayak]

@true coral Contact support at https://go.wbgames.com/MKhelp

[night rivet]

Yo so i have been suspended for idk y idk what i did i jus want my 4 yr acc back😭

[sharp forge]

I use a Samsung A21 FE 5G. I continually receive error messages concerning connectivity interruption. Anytime the message appears is related to advancement of progress when application needs to communicate with servers , so I am saying switching between Cell data/WiFi data usage is not performing adequately. Any knowledge of this with similar devices?

[dense oracle]

I just got heart reseted after a fail internet connection warning

[sharp forge]

Here's a new interesting development....

Where do I add the screenshots?

[ionic stone]

apparently in krypt..
if u were to defeat the opponent you cant progress and have to fight again for the 2nd time with a different team

[raw hawk]

My krypt heart's got reset to zero why ?

[winter kayak]

Fail internet connection?

[arctic aurora]

was this recent

[split solar]

Hi all,
I tried logging in using my very old WB account but I am unable to login. It get stuck in infinite loading screen.
I tried to login in different devices as well but it's the same problem.
Anyone else ever faced this issue?

[unkempt jay]

did u try changing ur phones language?

[split solar]

Y should I do that???

[unkempt jay]

it worked for me

@split solar did u try??

[split solar]

Nope, didn't work

[unkempt jay]

ok

[tacit hatch]

Does it happen to anyone else that when you try to log in to mk mobile with your warner account you get that the password is incorrect and while on the official site you enter the same password and everything is correct?

[queen yew]

Mk Mobile doesn't use the same credentials as the WB website

[tacit hatch]

Which ones do you use then?

[queen yew]

WBPlay

Contact support at https://go.wbgames.com/MKhelp and they can assist you with a password reset link

[tacit hatch]

Why I put forget password and I put my email and it tells me that they sent me the recovery email but I never get it.

To the support I have to speak in English or Spanish I am Spanish xd

[queen yew]

If you speak spanish they'll be replying with a translator so it doesn't really matter

[lavish cedar]

I installed mk mobile on my new cell phone and it doesn't charge any of the accounts I have, I changed the language and cleared the cache as well as reinstalled, I mentioned this to the support but they only returned souls plus 3 cards to me But I bought dragon crystals, can't that be transferred?

[queen yew]

Did you switch from android to ios?

[raw burrow]

Wait so when I gambled all my dragon eggs, it just took them all away and gave me nothing. It said purchase failed and I lost all my dragon eggs. I am very outraged by this

[queen yew]

Just restart

[raw burrow]

But I already lost all my dragon eggs

And got nothing

[queen yew]

Restart and it'll give you the packs

[raw burrow]

Oh thanks

[lavish cedar]

Both are android

[next moat]

@queen yew What is going on with this game, i made an account in 2016. Now when I tried to link my acc it told me there is acc and MK logo starts looping infinitely, not able to make connection with my acc. Help.

[queen yew]

Change device language and try again

Repeat until it works

[next moat]

What a strange (bug) work around, still looping. Sad to lose all that progress if this doesn't work.

[glossy tiger]

Repeat until it works

[tacit hatch]

I wrote an email to them but when I reply to the message they send me they don't answer me again, do you know if there is online support?

[queen yew]

Only the tickets

Wait for an answer

[tacit hatch]

Okay, I'll wait then

[tacit hatch]

does anyone know how i can fix this i register my mk mobile account to a voucher email i try to log in with the same data i registered with my mk mobile account and when i log in it tells me if i want to reconnect my account and it is a new account and i don't know how to get back to my main account does anyone know how to fix that?

[echo pumice]

Is anyone else getting the profile out of sync message?

[bronze comet]

I logged on mk11 and it says I have and I wanna claim my free souls

[polar urchin]

every time i try to login to my old acc it says sync required but after clicking it just loads the current acc im on right now

can anyone help?

<@&667853885146267649>

[queen yew]

Have a different device?

[polar urchin]

😭😭

[queen yew]

To try?

[polar urchin]

yeah

it also does the same thing

has anyone else also had this issue?

or just me

[queen yew]

I wouldn't know

[polar urchin]

my login would infinitely load but i changed it to diff regions

multiple regions would give me the sync option but none of them synced properly

idk if that means i didn’t choose the right region or not

[brittle wagon]

Hello, I would like to know what this account is linked to. It is mine, but one day I was playing normally and suddenly it logged me out of the account and I couldn't get back in.

The name: JadeKL
(I have the public id)

<@&667853885146267649>

[mint loom]

infinite load screen 😭

how to fix this 😭

they cant patch this 2 years 😭

[polar urchin]

does changing region matter or just language? <@&667853885146267649>

[queen yew]

Device language

[polar urchin]

does anyone have any language suggestions i should try?

i’ve been at this for so long now

[mint loom]

didnt help

still cant play

[ancient bronze]

<@&667853885146267649> help, I bought the lucky 8 pack and literally it took my money and didn’t give me anything

This is the second time I’ve bought a pack and it hasn’t given me anything, first time it took my souls and didn’t give me anything and now this

[queen yew]

https://go.wbgames.com/MKhelp

Contact support with the receipt

[glossy tiger]

Make sure you relog the game to confirm, sometimes the rewards desync but you should get them after that

[ancient bronze]

I’ve been reloading all day

Still haven’t gotten it

[night rivet]

Hello so my account got suspended for absolute no reason i tried to contact the ppl they did not do anything when i sent them the info wad should i do??<@&667853885146267649>

It has been a week and is ma 4 year acc😭

[spare juniper]

Кому написать по поводу блокировки аккаунта?

[regal raven]

hello so whenver i am trying to log onto my account it keeps loading and doesnt log in and loops infinitely..my account has many chracters in it and i cant bear to lose it <@&667853885146267649>... i even tried to contact customer support but got no response

[queen yew]

Change device language and try again until it works

[river loom]

Hello, I have the same situation, but my language default were English, so which language do I change?

[queen yew]

Anything else

[dusky cairn]

Hello my name is Andres and I’m having trouble receiving my purchase. It’s the kold equipment pack. I bought it and it didn’t give me anything.

[final depot]

I don't get rewards for watching ads, it says "waiting" and nothing happens! Give me my reward!

[prime sandal]

En kripta se quedó congelado el juego y que conexión al Internet lo típico 😅 juego de 💨💩

[winter kayak]

Krypt and Internet words noted which means 😂

[final depot]

Dear developers, due to a server error my krypt crashed and the cursor disappeared , I ask you to compensate me 2000 hearts and 1 key for the krypt. My account nickname BorutoGames2

When the cursor disappeared I couldn't do anything, not even enter the krypt battle!

[humble yew]

I have this starter summon pack trial where I have to open 60 of them to get the summoners trial pack, I have opened 59 and the summon pack have reached the limit is this a bug or is this something I can do nothing about?

[queen yew]

Open any other dragon krystals pack

[winter kayak]

For 60 summon pack trails they didn't mention that it has to be only a beginner pack, u can open any pack fr

[humble yew]

ty all

[shy canopy]

Hello

Any one know kru from this games tag me if know

[gritty arch]

hello! new here, can i ask why i can’t use an item on Faction Wars survivor mode? i can’t use an item to revive my team

[modern dawn]

you have to use the language you made the account in

[fast iris]

I don't have the correct number of talent points for completing Shao Kahn's tower, I only have 48

[short orbit]

U completed it and u only have 48?

[glacial pelican]

I just opened 4 MK1 smoke summon pack. My dragon krystals are deducted but then I got purchase error. I still haven’t received back my dragon krystals.

[queen yew]

Restart

[fast iris]

Yes

[dire stratus]

Theres any form to recovery my account?

Cuz i left the some for long time and the email i have login in i lost it

I forgot all about my account, even the nickname

[glossy tiger]

The only thing is support, but you need alot of account details

[dire stratus]

Shhh im cooked tho

I dont know about my account

[glossy tiger]

Well tbh idk what you expect them to do then

They cant just be like, yeah this guy would never lie heres an account

[dire stratus]

Search about emails idk

Idk im gonna test a lots of password with differences combination

YES I GOT I RECOVERY MY ACCOUNT WITH RANDOMS PASSWORD I REMEMBER

[glossy tiger]

Lol

[wide pewter]

My MK1 Mileena doesn't apply "Disease". I'm the only one with this bug?

[glossy tiger]

Your probably the first to use her this update lol

[queen yew]

Works for me

Need someone to test noob lol

[iron thistle]

I'm having a bug problem with my inferno scorpion, special 2 sometimes misses when blocked or scorpion kick misses. Even if I block break my opponent it still misses. Need him for jason event . Thanks.

[queen yew]

You sure he doesn't miss because they're out of range?

[iron thistle]

I'm in range and got the block break and scorpion's kick hit but still misses. And Before the update even out of range the kick from his minion should still hit. Question can I send the video here?

[queen yew]

https://go.wbgames.com/WBHelp

[glossy tiger]

Someone else reported that too

[queen yew]

Or you can send the video in #🔧-update-6_1-feedback but you'll still have to send it to support too

[glossy jackal]

I found a glitch in the kold tower idk if it’s just my game but my character froze up fighting one of the sub zeros

[umbral siren]

My MK1 Smoke doesn't have any texture at all, he's just grey, I can still play with smoke but he still looks weird. I have a screenshot but idk where I would post it

[queen yew]

#🔧-update-6_1-feedback

[balmy thicket]

When you are facing Mk11 Rain and he uses his SP2 and you block or use Kameo, then you get behind him and anybody can hit nobody 😅

[timber valve]

All of my team died on the faction survivor mode I have revive potions but it won't let me use them I'm a new player so I don't know if I'm missing something or if it's glitched

[queen yew]

You can't use potions after a survivor run has ended if that's what you're trying to do

Can only use a character once per fw season

[timber valve]

Ou okay thanks

[high ridge]

Definitely not that. It's a Major bug. NRS completely broke his Sp2.

[noble oak]

Hi

My account got banned 2018 due to a autoban bug that happens when your game crash midfight. Now in back to MK and i made ban appeal, explained situation but i got this msg:

05:57 4.&G

.

Your suspension appeal request has been reviewed and
unfortunately this account will remain permanently
suspended as it was found to have cheated, utilized an
exploit, and/or modified game files.

If you would like to continue playing, you will need to first
uninstall the game. When you reinstall the game, you will
need to sign up with a new WBID in order to create a new
game save and save it to the cloud.

Please make sure that, if you do create a new game save,
you are the only player using it. If you share your login
information with another player and they cheat or modify
their game files, your account and game save will also be
suspended.

This suspension appeal has been closed. Please note
that we will be unable to assist with further suspension
appeals about this account. If you have questions or
concerns about an issue with the game not related to
your suspension please submit a new help request at
support.wbgames.com

Thank you,
The WB Games Moderation Team
WB Games Support Team

This is automated message which means my case wasnt seen even.

What i can do so someone from support checks my account, cuz there is 0 cheat, exploit or whatsoever i mean its obvious, thet can see logs, i dont have a pop ups of thousands of souls from nowhere.

[glossy tiger]

Im sure submitting this 6 years later will work out

[noble oak]

😆

My bad memo ban is from 2021

[terse eagle]

Who can help me ,I purchased Kombat Pass and didn't reflect on my account, 2days still not reflect on my account, I'm still continue make a an appeal on costumer service,but . They not making any step, al evidence of purchasing Kombat Pass has been sent to them , but still now they not give the Kombat Pass to me. Someone help me

[queen yew]

Nobody can help in here, keep talking with wb support

[terse eagle]

They suck

[glossy tiger]

You can also dispute it with whatever app store you purchased it from

[glacial pelican]

I purchased kombat pack, money is deducted but then got purchase failed error.

[dreamy pine]

Ong

[queen yew]

Contact support with the receipt

[pliant needle]

Im curious i got banned years ago logging in after stopping from playing because of boredom i sent tickets and appeals never got an explanation how an account 2 years of being inactive is now banned for no reason

[stuck junco]

Wg is anol abt bans so ur not gonna get that sh back

[sour lynx]

I connected my mk11 on my ps5 to my mk mobile account and it's saying i didn't but when i try to connect in the settings again it's says already connected but the quest itself still showing that i didn't...

[queen yew]

You need to login on mk11 daily

[sour lynx]

Bro can i dm u? I'll show u what bug i have

[queen yew]

alright

[rough totem]

Hello so I recently I switched from android to iOS and now my progress is not saving on my iOS phone can anyone help please

[glossy tiger]

Oh man... there's no cross platform support dude

[rough totem]

Oh damn

Is there any way of contacting support

[glossy tiger]

About what exactly?

[west kiln]

Would Samsung to redmi count as cross platform

[glossy tiger]

No

[glossy tiger]

Alguém me ajuda a recuperar a conta

[ember furnace]

Still can't log into Mortal Kombat stuck loading forever and language change doesn't work either

[viscid ridge]

Hello, don't be tired, I wanted to ask a question, this account was not in anyone's hands and I was just playing, my account has been blocked and it is 100% likely that it was blocked because of the IP VPN. I have not done anything else and I love the game very much: please help me again, if it is possible to unblock the account, please follow up. Thank you🙏.

Happy New Year in advance
Username: MRALIKHAN

[sage kraken]

Hi

I just spent 30 dk on summon packs

My dk have been deducted but I have not gotten the packs

[sullen vector]

We need a ticket bot here !

[radiant hawk]

my phone freezes whenever I want to access feats of strength

[molten flame]

I LOVE YOUR MELEENA PFP😍😍

[sullen vector]

THANK U SMM BOO AND I LOVE UR ENERGYYY XX

[dusky cairn]

Hello I recently did the complete offer and sent money to the American cancer society and they haven’t given me my 21,886 souls

[junior berry]

You have to contact Tapjoy as NRS and WB has no control over offers

[agile dust]

Hi, I recently played mk11 scorpion and when I did an unlockable attack for special attack 1 and reached 90% for the mini game and did the elbow, sometimes if the enemy is too far it likes to cancel the elbow and hit nothing leaving the enemy to have a guaranteed hit.

[final depot]

My game crashed in the survivor faction wars mode, then when I logged into the game my squad was dead. What is this? How can this be compensated?

[dapper kraken]

#🎟-submit-a-ticket Dear MK Mobile/WB Games team,
With all due respect, I am writing to you to request the reactivation of my account [e-mail] which was unfortunately suspended.
The last time I was able to log in was in September 2023 on a Samsung Note 9 mobile phone, which I had to return a few days after buying it, because I noticed that it was refurbished and I could not access some apps.
But I recently acquired a new Moto G84 5G device of my own in a box, sealed, and now I would like to regain access to my account since I have been a user for many years when the game came out and I would like to continue progressing in the game.
I appreciate your understanding and I hope you can help me resolve this situation.
Sincerely,
Jose P

[queen yew]

https://go.wbgames.com/MKhelp

[dapper kraken]

#-Gracias Elder

[abstract coyote]

Mkmobile not work on samsung s24??

[sullen flicker]

#🎟-submit-a-ticket i had a video when some bug almost got the out of the match playing Kript, it happened to me twice, the first time I didn't know what happened but the game crashed, took me out and unfortunately my characters died. I used 3 revive stones and I tried to play normal. Then it happened again so I recorded a video that I want us to watch

I mean, I recorded my screen

[lapis jackal]

Descargué el juego nuevamente, y no me permite ingresar a mi cuenta (no la carga) es problema de la actualización actual? Como puedo resolver esto? Necesito ayuda

[raven scarab]

It working very well. I have also an s24.. which version are using global or US version ?

[amber latch]

Game crashes doing quick battle. When refreshing with souls or watching ads, it will crash for clicking start.

[heavy nova]

I can't log in to my account, i am a returning user and when I try to log in to my original account it's showing the loading sign and is not actually logging in,it doesn't finish loading and I even tried many stuffs I could possibly do to fix it like changing the language and region yet it doesn't work , I even tried reinstalling the game and that doesn't work either

[serene tartan]

Special ending talent is misleading, claims to be able to do brutality 100%. My jason brutality set doesnt work properly, even when the opponent is below 25% the brutality still doesnt work. Even when trying to do brutality on the last opponent is hard, almost everytime the special combo ender triggers on 25% below hp but it doesnt trigger brutallity and instead does the special combo ender without the brutality. Even when its the last opponent.

[queen yew]

The chance for the brutality ender is still 40%

Special ending doesn't change that

[serene tartan]

Oh

[gusty nest]

also jason's brutality is bugged currently

[serene tartan]

Then whats the 100% for

[queen yew]

100% to do a brutality if you get the special ender

[winter kayak]

Oh I thought the same

[queen yew]

Without the talent you can only brutalize the last opponent, special ending makes it so that you can brutalize all 3

The 100% is the chance to do a brutality if you roll the special ender while they're under 25%

[serene tartan]

Then that means jason's brutality is bugged

Like really god damn bugged

[queen yew]

Jason brutality is bugged yeah

[serene tartan]

Jeez why jason of all brutality, the only set i have-

[serene tartan]

Thanks man

[stone kiln]

This is the closest I could find 6.0.0 . Tell me how to set link or where to send. Hello?

[quartz estuary]

okay so what the hell i bought some dragon krystals and i never got them

[glossy tiger]

Just contact support

[wide hornet]

Scammer has just messaged me from this server trying to get discord account details

[glossy tiger]

Dm it to draco

[wide hornet]

Ty ty

[worthy sage]

It's multiple logins?

[pliant needle]

Sorry what do you mean?

[glad cliff]

My account somehow got reseted overnight. When i booted up the game I started from beggining. When I tryed logging in with my WBID it said, that this account was already associated with this WBID. I dont know what to do.

[vale robin]

Hello! I just bought kombat pass and i didn't get nothing, someone from game support here?

[queen yew]

Contact support at https://go.wbgames.com/MKhelp

[vale robin]

Thanks for

[livid basin]

Hello. I am unable to log in even though my WiFi is working fine. I tried resetting the phone, briefly turning on flight mode and turning it off in order to reset the network, deleting the cache and nothing seems to work.

[glossy tiger]

Login to the game or to your account

[livid basin]

I still cannot do it.

[livid basin]

Everything is working fine now. I wonder what might have happened.

[glossy tiger]

I meant that as a question lol my bad, but glad its working now

[sullen flicker]

Si intentas entrar a tu cuenta pero la aplicación te dice que no se encuentra, posiblemente tu cuenta haya sido eliminada
Esto suele pasar cuando pides un reembolso de alguna compra(a mi me pasó después de que me devolvieran el dinero en la appstore)
Si este no es tu caso, no se la razón por la cual tu cuenta está "restringida"
Vuelvo a recalcar, posiblemente tu cuenta haya sido eliminada si es que la aplicación te dice no existe / no aparece en la nube

[wind bane]

hello i have mk account linked to an email address i dont have access to anymore does anybody know a way to change an email address on an account i have contacted support multipe times and no help was given id really appreciate it if anyone helps…

[sage tree]

In the quests area I'm trying to advance but every time I try to submit a team on tower 3 it will load, then nothing will happen. The first quest will just not start to complete no matter what team I enter, or other quests being completed (if any). The first two towers work just fine, its only the third one that's not working.

[queen yew]

Are you using caro's guidance?

[sage tree]

whats that?

[queen yew]

The epic equipment

[sage tree]

no

[queen yew]

Then idk

[sage tree]

fixed it

I just logged out and back in

[queen yew]

Evergreen

[dull anvil]

Hello

I brought the 125 dragon Krystal pack for $4.99 and not only did it take the 5 dollars but it didn’t give me anything at all in return

[glossy tiger]

Contact support, theyll ask for receipt, then youll get in the mail

[raw matrix]

what do I do when I have an account that I forgot the password and I don’t have the gmail

[glossy tiger]

Unless you have many screenshots of the account including account ID, your screwed

[nocturne root]

I’m trying to delete my account to get a new start

[glossy tiger]

Reinstall the game

[lilac sky]

Hi, i bought a new phone to play mk mobile because my current one was getting very hot durring the gameplay but now i can't go to my WBPlay account from the new device is still loading forever after said "Profile ....... found oline.Would you like to load this profile?" I go for "ACCEPT" and that is all

Both devices are Samsung and OS android just different number version like vrs 10 and 14

[queen yew]

Change device language to something else and try again

[lilac sky]

Ok i will try now just what i reinstalled the game delete all data ect

[lilac sky]

Wow thad was, thank you very much yea my new device was on english us instead of uk

[dark flint]

Good evening, nice to meet you. I need to know if someone can help me with the problem of my MK Mobile account being suspended.

[calm dragon]

Anything I can do apart from waiting for my tapjoy offer to be rewarded? I want to be able to buy the mk11 pack before it goes away. And it goes away in 24 hrs I have been waiting since 11am
In the morning

[queen yew]

Nope

[calm dragon]

I’m about to crash out if I dont get the souls before the mk11 pack goes away 😔

[gentle mango]

I’m in the same boat uzi fan this is bs

How long does it take to get rewarded ??

[calm dragon]

Says it takes less than an hr ig not

Its not fair for people who are doing the offer wall to get the limited time discount packs ngl cuz the ticket system can take up to 7 days apparently

[gentle mango]

I just hope I don’t get scammed out my money I put $30 in

I put in 2 tickets and even emailed them and they emailed back and said go through the game and put in a ticket which I did twice

I bought it this morning at like 9

[calm dragon]

They told me to wait a couple hours than said if i dont get it wait 24 hrs and than they will try to get back with the customer service representative

[gentle mango]

How do you upload pics in here

[calm dragon]

You cant

You need perms from the mode

Look at another channel to see if you got image perms there

[gentle mango]

How did you get in contact with them

[calm dragon]

Through the tapjoy website

[gentle mango]

Iv been trying to find a phone number

[calm dragon]

I dont think they have that

Tbh just wait for the 24 hrs if they dont give souls before the pack goes away all good them dogs gonna have to find someone as donor 🙏

[gentle mango]

How can you get a refund

Man I just want mk11 liu kang Iv spent 6,000 souls on the dude and haven’t got him once

[calm dragon]

I’m not sure

What offer did you do?

[gentle mango]

Update I got the souls

[silk zealot]

Not worth

[calm dragon]

I bought the packs

[silk zealot]

Welp
Dm btw

[spiral hazel]

Hola, tengo un problema, hice una compra con 20 cristales de dragón y me saltó un cartel que hubo un problema con la compra y no me dió las cartas, osea me consumió los cristales y no me dieron los héroes... Soy premium+

[rigid ibex]

guys, someone knows how to solve the problem, when I log into the game from my account, they just throw it out

[crystal spruce]

How do I see the email and password to my account

[queen yew]

You... don't

Password can be changed but you still must remember the email

[young loom]

jus bought 50 dragon krystals (I'm broke don't judge) game crashed mid purchase. Never got it. What do I do?

[crystal spruce]

Bruh

[queen yew]

Contact support with the receipt

[young loom]

Yo, why can't I see any of the micro transactions thingys. I'm poor sure. But I'm need of knowing if there's anything worth saving up for.

[split ermine]

Bro I lost my account 😭😭😭💔

I get Jason worries now gone

[winter kayak]

No worries

Look at this homie

[blazing pagoda]

Как снять бан с акаунта?

[next stirrup]

Guys, I used to mortal kombat mobile a few years ago and Now I want to recover my old account but the problem is that I forgot the email id it was linked to. I have multiple google accounts. I already tried to recover it by installing the game and playing it but whenever I try to connect to the cloud the new player id is associated with it. Can any help me out please?

[glossy tiger]

If you dont know what email theres nothing we can do

[hard hamlet]

Hello I used to play mortal kombat mobile and Im trying to recover my old account It shows my old account but when im restarting the game my account didnt shows up

Any suggestions how to recover it?

[queen yew]

Was it linked to a wb id?

[lament scroll]

Hey i used to play mortal kombat mobile i want my old account i know the email which i used to play but i cant log in

[winter kayak]

We cannot help in that case, you gotta know the email atleast that you could be helped if u forget the password

[lament scroll]

I know the email and password both then too its not opening

[winter kayak]

Did u try forgot password?

Also try this https://go.wbgames.com/MKhelp

[hard hamlet]

yes

[hard hamlet]

i can send u email and u can check it or something

[queen yew]

No i can't, i'm only a discord mod

Contact support

https://go.wbgames.com/MKhelp

[lament scroll]

My email and password is correct its also show my profile name then i accept but its loading and loading

[sudden saddle]

It’s give me the same thing

What should I do.

[harsh radish]

Hey I need

Help

It says data connection required But It also say I need internet connection but I have internet connection

[crystal spruce]

The souls and rewards from the ads just says pending
It’s been 15+ hours

[craggy tide]

For those of you having problems getting your WBPlay ID accounts to load, switch to mobile data and retry it. Afterwards, you can go back to using Hotspots or Wi-Fi.

[craggy tide]

Fully exit the game. You can swipe up on it to do that from the Recent Apps menu. In Android, that's the square button. On iOS, swipe up from the bottom of the screen until about halfway from the top. (This can be done on Android by turning on gesture navigation.) Clear the game Cache if desired, make sure your connection is good then restart the game.

[ember furnace]

im still having issues with the forever loading and it shouldve already pulled my profile by now

[loud perch]

The same problem, switching to cellular communication doesn't help, what to do?

<@&667853885146267649>

[stuck herald]

is the game having infinite loading screen when you’re logging in

usually the only known way to try and fix it is to change your device’s language region

idk why but that worked for a lot of people

[violet crystal]

what language

does it load faster?

[stuck herald]

should be any

[loud perch]

Okay, I'll try it now and write what came out

[stuck herald]

I guess so, but still I wanna know why the servers are so wack that changing languages helps

most did like us to uk english

[pastel grotto]

Can anyone help me apparently I probably gunna get banned but I didn’t know I was doing anything wrong because my mk11 console like has given me more then 1 diamond and I tried to use costumer support on the game but they aren’t helping with how I can get my souls but not keep getting a free diamond card everyday

[stuck herald]

there’s been a lot of glitches like that before, the chances of getting banned is pretty low

pretty sure they can tell if it a bug so

[loud perch]

It didn't help, still endless loading, changed from Russian to English system language

[pastel grotto]

Oh so I can keep claiming them or no

Cause someone else was telling me I’m getting banned fo sho

[stuck herald]

different from english

[stuck herald]

not guaranteed

there’s been way worse and no ban

[pastel grotto]

Should I claim the gift or no you think I want the souls but I’m just going to get the diamond card everytime

[stuck herald]

it’s also not intentional either so you aren’t at fault if you were just console linking normally

[stuck herald]

if you wanna be safe you can stop claiming

[loud perch]

Do you have any ideas what to do? Should I change the region or the system language again?

[pastel grotto]

So I miss out on 1,200 souls cause there game buggy thats fire game development

[loud perch]

I tried to go to the new WBID, and everything was loading, and on the main one, which is already 6 years old, infinite loading

[stuck herald]

try both

[stuck herald]

if it was me I would be claiming that every day

[pastel grotto]

But I did send like 5 different emails asking about it and none of there responses were helpful so it’s not like I didn’t try to figure things out

[stuck herald]

not that it would help me as much

[stuck herald]

if you did all that then there’s almost 0 chance of getting banned, they should be able to detect what went wrong and just not bother you

[glossy tiger]

Claim it bro its all good

Claiming rewards ingame wont get you banned

[pastel grotto]

Ok I just spent money I wouldn’t care if I didn’t do that

[glossy tiger]

You won't get banned

[pastel grotto]

Hopefully not but it is kinda broken

[glossy tiger]

Its not hope

You just wont be

[pastel grotto]

Ok

[glossy tiger]

You can claim it all you want

[loud perch]

Okey, it working now

Change language + region

[stuck herald]

ok good

[pastel grotto]

Got another mk11 raiden

[glossy tiger]

Nice

[pastel grotto]

I’ve been emailing them all day they were no help

[glossy tiger]

Its alright, they cant fix it anyway

Until next update but thats like 2 months out

[stuck herald]

does that mean 2 months worth of mk11s

[glossy tiger]

Well I think its 30 days of it

[worthy phoenix]

Im only getting 40 souls and not 40 souls and a character when i do the login linked to the mk11 game

[wheat lark]

Where would I post about hackers?

[stuck herald]

probably in the #🔧-update-6_1-feedback channel

is it the faction wars leaderboard

[wheat lark]

Yep, the rank 1/2 guys

[desert cloud]

just wondering what devs do against cheaters/ Just look at fraction wars and you will see what you are doing wrong/ There must a be mechanism/ If no you are not devs just a f joke

[wheat lark]

Screws with the rewards which is quite irritating.

[spiral hazel]

Loco, arreglen los bugs del juego, estoy en una batalla de sobrevivientes y se bugueo el enemigo, quedó congelado y no puedo ni atacarlo ni nada, me obliga a abandonar la batalla y pierdo las rondas y todo lo que podría haber ganado en puntos ya que puse a los peleadores mas fuertes

Mando screen

[glossy tiger]

I brought a pack in the shop and haven’t received anything from it

[languid monolith]

I just got back from the game, but when i log in it said "new player" profile found instead of my old profilr "GSpatula" any one can help with this?

[glossy tiger]

It means you entered the wrong email or password

Emails arent exclusive in this game, they are both basically just passwords

[polar solar]

How?

[glossy tiger]

Its from like the special offers and I didn’t receive anything from it after purchasing it

[polar solar]

What in the bug..is going on..

[surreal coral]

#🎟-submit-a-ticket

[glossy tiger]

what

[winter kayak]

Can I recover a deleted acc?

[spiral hazel]

Oh my god, they put the server into maintenance and don't even let me know, I lost 2 heroes in the crypt and had to play blind without being able to use skills or relays... A disaster,

[amber latch]

Game is lagging. Data Connection Error. Failed To Find Opponents. Slow startup off copyright logo screen. Long loading times.

[unreal mountain]

#🎟-submit-a-ticket
Hello MKM Team, I need Help. My account krypt stuck. It show black screen instead of map, also I can’t quit, got an error “try again”. Please help me.

[queen yew]

@unreal mountain Contact support at https://go.wbgames.com/MKhelp

But yeah there's no fix for that

[unreal mountain]

😥 then what’s the point to contact support team. That’s why game going die day by day.

[glass slate]

Hey there! Are there any possible ways to change the e-mail, that's connected to my Mortal Kombat profile? The Warner Bros Games ID one displayed in the game

[spiral prawn]

I need help with my account rewards.
I linked MK11 to Mobile and received the pack on Mobile and the announcer voice in MK11

Issue: Today I'm not getting my 40 souls, and my rewards are bugged. The section appeared again in "Trials" in its original form. Meaning it says I have to link my accounts to get rewards- the Diamong pack again. While my account status says it's linked, so I can't re-link it again. I need help.

[glossy tiger]

You just login to the game

You have to login daily to get the rewards

[spiral prawn]

U don't get it

[glossy tiger]

And yes

You do get the diamond again ik

[spiral prawn]

I logged in today as well

[glossy tiger]

Is that intended? No but I mean

[spiral prawn]

And nothing

I tried at the same time and not

[glossy tiger]

Oh ok well

It is supposed to stay linked I dno why its not registering then

[spiral prawn]

I'll try tomorrow again ig, but it's rly stupid. For developers of a triple A game this is sad af.

[spiral prawn]

It says its linked

But the trial is reset to original state and I can't get a new link cause it's linked already lmao

[glossy tiger]

Well thats a different bug tbh but unlucky you cant exploit it lol

[spiral prawn]

It's not even about exploiting, I'm cheated out of 1200 and 5 lifetime souls lmao

I contacted support, and the dude ended the thread before answering my last email, and literally said "haha, devs will fix it in some future update, good luck bro" no compensation or anything. Just str8 up bs.

[glossy tiger]

Well he literally cant fix it tbh

So im not surprised

[sullen flicker]

Guys, I have so many bugs in krypt, sometimes it bugged and appears an error than make me leave. After I enter again to the krypt i see all of my characters died EVEN if I have won the battle before the error....

And the battle that I have won seems like if I didn't beat it

[winter kayak]

You are not the only person having that issue today. It's been almost 12hrs since it started. it stopped for me idk about the rest.

[sullen flicker]

Do they know about this bug???

[spice lotus]

Oii alguém pode me ajudar

[past merlin]

Ohh you have the same issue I just had rn

Does it happen a lot?

[sullen flicker]

I think so

Many users are talking about that type of bug/error

Maybe the servers are getting bad because mk mobile developers are making the new update

[past merlin]

Most likely

[verbal mica]

The whole game appears to be glitchy since the last 24hrs. I have had to restart the game so many times, lost tower battles as the game thinks my profile is out of sync, then it disconnects from the server again and again, Krypt is not returning any battle gifts etc as I need to recycle the game every 5-10mins.

Any idea when this will be fixed ?

[queen yew]

They're investigating

[verbal mica]

Hope they fix it soon. It's annoying

Thx Draco. Good that you are a mod now

[queen yew]

Been one for 5 years mate lol

[verbal mica]

And I have been around since before that, we used to chat when you were not a mod. I was playing on and off but was away from Discord. I bet you still believe MK11 Scorp is the best character 😆

[queen yew]

Nah not anymore

[sage dagger]

Unex MK hacker is saturating the servers at all hours 😓

[glossy tiger]

They usually clear a good amount of the hackers just before reset

So they dont impact the board a ton

But yea, they need to fix it already

[sage dagger]

The guy who hacks FW provides hacker services and that's why it doesn't work well. Of course they should pay. The guy earns more money than NRS. 🤣

[glossy tiger]

He doesnt

They provide normal hacks, they use the leaderboard to put the name there

They basically have free advertising in the game...

[sage dagger]

the guy uses more hack on ios servers where they less frequently investigate those servers

[glossy tiger]

Theres a way to modify android game to login to ios servers

[sage dagger]

Yes, but it only shows one ID. It is not possible for multiple accounts to have the same ID.

[glossy tiger]

So really its the same thing

[sage dagger]

unless i change it too

[glossy tiger]

It is

You can actually ALSO hack the name to set any username you want

[sage dagger]

I said ID which is unique per account, not the name which can be changed at any time.

[glossy tiger]

Ok and what about it

[sage dagger]

NRS Please ban my ID 2ps28baf1844c849a7253f240

[glossy tiger]

Ok and?

[hoary cosmos]

Wtf

[sage dagger]

Have no idea

[hoary cosmos]

Why

[glossy tiger]

Mkay...?

I mean like, its just his username sometimes its kinda a troll

[sage dagger]

I'm playing with them like the FW hacker does

[hoary cosmos]

Oh

[glossy tiger]

Sometimes he used it to refer an ID that was a hardlocked account too from a bug

[sage dagger]

My game ID is that one but it's missing 4 more digits so they can ban another player looking for me haha

[glossy tiger]

I dont think they ban anyone by searching for account ID so

Its just an identifier

Also all IDs are the same length so if its missing a number its literally no one

[sage dagger]

I imagine he will be suspended for some mistake and not for hacking haha

Bad anti-cheat system its algorithm bad game

[glossy tiger]

Theres a bug in survival that will duplicate a line of code 500,000 times

Which upon loading the game always crashes

[sage dagger]

Are you referring to the error when loading preset equipment presets?

[glossy tiger]

Its related

[sage dagger]

in the characters because I saw something like that on YouTube

[glossy tiger]

Yea thats what it does

The game is basically writing code instead of just desyncing from the server

Which uh, is a pretty bad bug lol

And then once it happens the account is fully bricked

[amber latch]

Data Connection Required

Restart Required

Open Fail

Failed To Find Opponents

Profile Out Of Sync

and no movement for change

[glossy tiger]

Im not defending nrs here, but I dont know of a live service that doesn't have server issues sometimes, even for weeks. They already said they are looking into is as per draco... it is what it is

[glossy tiger]

https://x.com/ManWithNoGame45/status/1894216188429037624?t=UU_WdJMiVWNc8n4ZEa2miw&s=19

[abstract wedge]

Hi
I need some help
I kind of lost my account and I need some help retrieveing it

[queen yew]

What kind of help

If you forgot the password you can contact support to recover it

If you forgot the email, nothing anybody can do

[livid sphinx]

I've been losing to many runs because of crashing, notwithstanding restarting the game every few battles. Krypt is unplayable but at least there are revive stones. But FW is a mess, plus you lose characters and gear. Can I submit a ticket just to vent my anger?

[glossy tiger]

You should! Dont be angry, but complain. Maybe we will be compensated

[livid sphinx]

I'll try. If I have to start from the game it might be an issue though...😅

[livid sphinx]

Do you know how to retrieve my email with which I'm logged in? I don't remember which one of mine I used...😅

Is it the wb play account?

Maybe I found it

[glossy tiger]

its not tracked like that, you either know it or you dont

[livid sphinx]

Yeah had to check in my email accounts for any trace of wb play messages...😅

[obtuse python]

If you use a device like android, doesn't it save the passwords you use with your Gmails or am I mistaken?

As long as you have access to that same email on another device you could try and share it with your current device

[glossy tiger]

No because this games login system is fake. Both your email and password act as passwords when logging in. There is 0 verification system the email you input even exists

You could put "[e-mail]" and the games like yep looks legit

In general sure your phone saves passwords (if you enable it) but it wont help here with mkm

[amber latch]

Candy Crush does not have these type of servers errors.

Uno does not have these type of server errors.

Defunct NRS games like WWE Immortals was more stable than MKMobile.

Injustice Mobile was more stable than MK Mobile.

This game has gotten more unstable in time the more they add content to it.

Try to do a Tower run without a crash. Whether manual play or auto, you can't.

Same with FW. That 7 match battle Kombat Pass objective, can't clear it. Why? Simple, because after 4 fights, it crashes. Been like that since 6.0 update. Just from clicking fight.

[glossy tiger]

???

Small localized games that dont validate 40 entires a minute have no server issues, color me shocked

[amber latch]

Wouldn't be nearly as many entries if Putin's people didn't set up shop on the leaderboards selling hacks in their usernames.

[glossy tiger]

It would be, that has 0 effect on the servers man

The game is not having server issues because 12 hackers are on the leaderboard doing 10 fights and abandoning the account

[upper seal]

Hi, I NEED HELP. I bought the special pack of the Shirai Ryu tower for 22’99€ and I got nothing. I also bought yesterday one but it was ok, but this one didn’t work or something

How can I send a picture of my bought?

[queen yew]

Contact support and send them a receipt of the purchase

Contact support at https://go.wbgames.com/MKhelp

[upper seal]

I did

I thought you could help here also

[glossy tiger]

How would he help

[vestal swift]

Hello, I have a question. I had an account but when I entered it it never loaded, what can I do?

[queen yew]

Change device language and try again

[sage dagger]

Hopefully this will finally be fixed after 2 years of this issue and will be fixed in the anniversary update 😓

[silk spruce]

Yh it surprisingly worked, just english language but diff english country

[tepid sage]

The Japanese Translation for Japanese Classic Liu Kang is incomplete, it doesnt say anywhere in his passive that he recovers HP when burned. Can this be reported to the localization team?

[past bolt]

Hello hello, could you tell me why it won't let me connect my old account to wb games, it tells me that the password is incorrect even though I changed it, the account is from 2015

[earnest moat]

Can I get someone banned for sharing a account with one an other?

[glossy tiger]

Yes

The only way to account share without ban risk is playing on the same network

Which unless you live together... pretty impractical

[candid walrus]

Is it possible to get notified when you're about to lose your streak? My streak just reset tonight even though I am fairly certain I opened it last night (but, obviously, I can't prove anything)

[past merlin]

How do you submit a ticket?

[junior berry]

https://go.wbgames.com/MKhelp

[cunning pebble]

🙈😁

[icy loom]

The movie classic liu Kang character is immune to burning but other liukang characters don't

[blazing monolith]

In krypt any interaction - fight or escape - gives a “restart required” screen followed by a restart.
Thus, I can neither fight not escape in krypt at all — it’s stuck. All other game modes seem not to be affected

[rare wind]

Are there still problems with the game?

[queen yew]

Depends what kind of problems you mean

[rare wind]

I can't log into the game (iPhone 11) but I can for a few minutes in the morning (07:00)

[queen yew]

That sounds like a connection issue

[rare wind]

3 days?

[queen yew]

Maintenance was only on wednesday and for a few hours so yeah

[rare wind]

I sent you a private message asking what's going on.

[queen yew]

I don't know what's going on man, i told you, try a different connection

I just mod the server

[rare wind]

Ok

[unkempt sky]

Hello, I paid 4.99 for a pack in mortal kombat and I did not receive it

[glossy tiger]

Contact support, theyll ask for receipt and then youll get it in the mail

[celest grove]

I get infinite loading when I try to log in my old account, never loads

[bronze torrent]

One message removed from a suspended account.

[tropic magnet]

Cómo creo ticket para recuperar mi cuenta ?

[glossy tiger]

That means you have the password wrong

[queen yew]

https://go.wbgames.com/MKhelp

[silver token]

Game freezing for a while then Forced to turn off and keep login , can't play directly more than 10 min

[slim knoll]

I cant load my WB play profile, it stays loading forever

[bronze torrent]

One message removed from a suspended account.

[queen yew]

@slim knoll @bronze torrent Change your device language and try again

[bronze torrent]

One message removed from a suspended account.

[queen yew]

Keep trying

[slim knoll]

Hoy can I keep trying? Should I change to all existing languages to see if it works in any? I had changed it to english and spanish and none worked 😅 I submitted a ticket

[rare cloud]

I believe my old account that date back years ago was mistakenly suspended, and I’d like to understand the reason. If there were any issues, I’d be happy to resolve them. Could someone please review my case and let me know if there's a way to restore my account?"

[queen yew]

You can appeal the ban at https://go.wbgames.com/MKhelp but if support says no that's it

[glacial idol]

@queen yew

i bought the diamond krystal pack but never got the rewards?

[queen yew]

Contact support at the link above with the receipt

Make sure to just restart the game first tho

[hollow flame]

I am not able to restore my old account

[candid hinge]

I signed into my WB account but it won’t let me use my old account progress

[queen yew]

Did you switch from android to ios?

[candid hinge]

Yeah

[queen yew]

Can't transfer progress between the two unfortunately

[hollow flame]

No response

[simple turtle]

Hello

I am new

[minor rune]

i cant login on my Wb play account

i writen the email and pasword

and its asking if i want to load my profil , i hit yes

and all is it doing is loading😂

[glossy tiger]

change your devices language and try again, keep changing languages until it goes through. you can change it back to normal after you get logged in

[simple turtle]

Hello?

[winter kayak]

HIIIII

How are you sirrr

[simple turtle]

Well

[snow ice]

@queen yew my account got deleted by signing into my other device

[winter kayak]

You must get this message in mail then :

NocTure

Jul 31, 2024, 7:08 AM EDT

I request to have my WBID deleted. I understand this will be a permanent deletion and my WBID will not be recoverable.

[queen yew]

How

Did you switch from android to iOS?

[sage dagger]

How much money do you earn working in NRS?

as a developer of some MK game

[queen yew]

0 because I don't work for nrs

[nimble moon]

@queen yew can you look dm?

[sage dagger]

Is Injustice developed by Warner Bros or NRS as well?

[queen yew]

Warnes bros owns nrs

And yes NRS also develops injustice

[sage dagger]

How good I saw that inj3 would be coming out soon

[sage dagger]

Yes, I know that, but then WB is just the company that lends its money and is in charge of managing the development of the games that its NRS develops.

[queen yew]

Unlikely

[glossy tiger]

It wont

Probably ever

Theres always signs that WB may sell NRS, and if that happens any WB property would be not allowed for them to develop, making inj3 development a waste

[sage dagger]

Is it a leak then? Or pure fan speculation?

[sage dagger]

Why would they sell something they bought? It wouldn't make sense. Well, anyway, WB has also released bad movies and games, so

[glossy tiger]

WB has been shrinking company size for awhile, NRS makes money but its margins arent that great, basically its not worth the overhead to them

[sage dagger]

The bad decisions they make bring with them their consequences

[snow ice]

?

[snow ice]

😭

[snow ice]

No I already had an account under my email and I don’t remember what I pressed but now whenever I sign in through email just the new account pops up

[queen yew]

?

[snow ice]

Hmmm ig

[snow ice]

Yes i signed in on my friends android but i also signed into my iPad the same day

[queen yew]

Yeah you're cooked i am afraid

[snow ice]

Noooo

[snow ice]

Can’t you help me😭

Cmon I even subbed to your YouTube

[queen yew]

I just mod the server

I don't work with support

[snow ice]

So what’s the number

Or email

[glossy tiger]

That means you have the password wrong. Emails are non unique in this game for some reason

[queen yew]

Also the game doesn't allow logging between android and ios so it's possible you accidentally erased it by trying to login on the other platform