🪲│bug-reporting

[coarse bronze]

Typing errors mate? Even só, what's about what the Clubs were planing!? Is it fair!? 🤔

[jovial cypress]

It was a funny movie... u should watch it while your waiting for the event to start! 😁

My guess is that it would be 2100 pst on the 11th... which eould be 0400 bst on the 12th?🤔

Im too lazy rn to look that up... 🤷‍♂️

[coarse bronze]

I have sense of humor like you mate, but this is a competition where all the club members bought a car with money.
Do you thing it's fair, mate!?

[jovial cypress]

It's the same amount of time... one time zone is not going to get longer to do anything than any other time zone

[vivid viper]

I don’t find it humorous btw, I find it misleading

[coarse bronze]

Mate, note that:
Starts on April 10th 7:00 PST, 15:00 BST
Finishs on April 11th 21:00 PST, 04:00 BST
Please compare 2 lines and times, mate.

[vivid viper]

It states final registration April 11th 21:00 PST
Does not say Finishes

[coarse bronze]

Ok
Starts registrations: ....
Finishes registrations: ...
Please compare the times mate

@vivid viper Mate, have you got it already?
May I know if you're connected to the European Server, like me?

[vivid viper]

Perhaps Hutch could include three times to clear up any confusion, 1) Event begins time
2) Final registration time and 3) an event Ending time, for the slow people like myself. I grasp the time zones and it is appreciated.

[coarse bronze]

It should be mate, but it is not what is on Hutch's communicate! 🤔

[coarse bronze]

Agree completely, because this is not good for a competition with Fairplay
If the communicate is right, it's better for those why guided themselves from PST.
If it's a typing error like Slow & Steady says, it will be in my favor.
I think it's not fair anyways. I hope Hutch will see and may some corrections.
Is anybody here connected to the American server, please?

[jovial cypress]

Registrations ends for me in 4.5 hours... it is currently 1830... im est so for me it ends at 2300... which is 2000 pst... but we are on daylight savings time now which throws everything off by an hour from gmt

[coarse bronze]

Thanks mate. So the communicate it's wrong. If you're connected to the American Server, you were deceived, because the Club's from Americas who were planning their tactics for the event, based on Hutch's communication were deceived too, due to the 36 hours (not sure about that) they would need for 2nd fusion. Any way, even as a European, I think it's not fair! Thanks mate. Appreciate it. 👍🤜🤛

@gray gale May you please see this issue discussed above, about a Club's Event where there was a misinformation (severe, in my opinion): Porsche Cayman 2nd round! Thank you and goodnight. 🙏🏼🤜🤛

[cold girder]

When can you get the guranteed Porsche from the S1 crate? Because I just opened my 5th crate and it didn't appear in my garage.

[slate oasis]

Reboot your game, and check again.

[odd owl]

In a race in H2H the opponents car was glitched lol. The body didn't sit in right with the tires.

However, the '17 GT looked ugly

[cold girder]

still not there

[odd owl]

Another one

[thorny heron]

How can I win in ghost races more easily? In head to heads

[heavy ocean]

I can't join the clubs

[karmic loom]

You will see the event at April 13 but it will start the next day

And lightmode....

[inner ridge]

With the recent update, the cars eligible for use in fusion upgrades have apparently changed. Can someone explain how this works now? (I’ve got many cars that can I now only just sell for pennies on the dollar. And it would appear the only ones that can be used toward fusion are those won in events. This makes upgrades take much MUCH longer and gives the user wayyyy less agency and eligibility for events).

[dusky robin]

That not a bug, they want you to pay real money to buy keys then use keys to get cars from crates. You can only use crate cars for fusion, cash cars are worthless. This is a pay to play game now, there is essentially no path for free to play, unless you want to fuse one car per year.

[jovial cypress]

U can use cash to upgrade the parts on cars to increase their fusion value and add augments to them as well but u lose anything u put into the car u are using for fusion points... so basically u need to open a ton of crates to get extra cars for fusion.... OR get rid of cars u put a lot of time and resources into that u wanted to keep but can't now so u only keep the current car or cars u are working on and actively playing with resulting in a tiny garage... OR just forget about fusing any of your cars... just keep and play with what u get and just accept the stagnant game progression

[tall escarp]

Hey, here is a bug. My son just started a week ago to play on his phone. He just got the Mini John Cooper Works. Once he received it, he was presented with the Mini Madness and Daniela pointed him to the Airport and from than to the Mini location. The ladder showed up but since the current car is the Porsche 718, the ladder showed as locked and from there he got stuck. Nothing is working. It's insisting to click on the ladder, but the ladder is locked...

Is there a way to get out of this state?

[dusky robin]

Go to the main page, select your mini, then go to the mini map.

[tall escarp]

You can't go to the main page... If you restart, it to keep redirecting to the Mini Madness location, in a loop

[dusky robin]

Hmm, not sure I’ve seen that before. The player id is stored in the clipboard when the game loads. You can contact them through the website with that.

[tall escarp]

Here is how it goes... 1. This show when you start the app.

2. Redirecting you to the airport

4. Then, sending you to the Mini location

There is no way to get out of this loop

[dusky robin]

Wow, that definitely looks like a bug they will need to address. They won’t be around until tomorrow though.

[tall escarp]

He is so disappointed, because he was in the middle of the h2h event and now he would not be able to complete it...

[novel kelp]

Get used to disappointment!

[tardy monolith]

The game always crash lately

Not reliable anymore

[inner ridge]

Disincentive to more gameplay IMO but guess we’ll see

[inner ridge]

No fuze = less events, less progression in ladders, less game advancements, less gam-play. Pretty simple stuff.. I thought anyway

[dusky robin]

They just want people who pay, there’s no interest in those who don’t. The only thing you really get by playing a lot is cash. They went out of their way to make cash essentially useless, and therefore worthless. What does it tell you that the one thing you can farm as a free to play was made worthless?

[jovial cypress]

I concur wholeheartedly... just trying to give ya the alternatives that we're left with... been grinding this game day in an day out for 4.5 months now and the only road cars i have is the gt they give u after beating the boss and the veyron i paid cash for... both still 4 stars...🥳 🤷‍♂️

[graceful stone]

And daily the marmot greet

[inner ridge]

Btw do you guys have Discord Nitro? For me it’s saying I can’t upload files of this size..

[odd owl]

No, there's a limit for uploading files or images

Ig 8 mb

[tall escarp]

Hey @jovial cypress , can anyone just change the current car to Mini or just disable the Mini Madness introduction for my son's app? Should I send you the user ID on DM?

[jovial cypress]

Sry I can't help ya bud... all i can do is delete potty mouthed posts on here...🤷‍♂️ lol maybe try @coarse bronze @left topaz @lime ruin

[lime ruin]

Hiya!!

[tall escarp]

No problems! Thank you.

[lime ruin]

This is definitely an odd issue. 🤔 What kind of device is he playing on?

[tall escarp]

iOS

[lime ruin]

Has he tried reinstalling the app?

[tall escarp]

No, is he going to lose any of his cars?

[tall escarp]

Also, he is in the middle of the Porsche ladder

[tall escarp]

So, he want to complete it

[lime ruin]

He's stuck unable to click on anything at the moment, right?

[tall escarp]

Correct!

[lime ruin]

I have a guide on how to make sure the data is backed up, but you need to be able to navigate the game's menu. 😅

Do you know if he was logged into Facebook or if it was backed up on Apple?

[tall escarp]

I can get you the user ID (From the clipboard), so you can disable the Mini introduction on the server or just put the current car as Mini

[lime ruin]

I don't have access to do that from my side; if reinstalling the app does not work, you would need to reach out to Support for further help.

You can contact them instead of reinstalling if you do not feel comfortable with the reinstall!

[tall escarp]

I am afraid that he will lose the Porsche ladder and also other cars he purchsed

[lime ruin]

I understand. 🙂

Please reach out to Support here for further help: https://hutch.helpshift.com/a/rebel-racing/?s=general&f=how-do-i-backup-my-save-data&p=all&contact=1

[tall escarp]

OK, thanks 🙏 🙏 🙏 🙏

[lime ruin]

You're welcome! 😄 And good luck!

[coarse bronze]

We'll need the Hutch ID so we can reset the tutorial state on your sons account. The Hutch ID is automatically placed on the device clipboard after the game has booted, so please paste it into the message that you send to support, or fill in a !bugbot report here (make sure your DMs are enabled) and paste it into the !bugbot report. Sorry for the problems!

[terse plaza]

Wth lmao

[dusky robin]

Yep, I’ve seen that happen, I thought my car was going to drive off the cliff into the water the first time lol.

[terse plaza]

Lol

[tall escarp]

!bugbot

[jovial cypress]

Just extra track runoff area for safety... 1st and 2nd occurrence is usually just a warning 3rd time is exceeding track limits penalty... either additional time tacked onto your finish time or youll be flagged to pull into pit lane for a drive-thu or stop and go

[terse plaza]

Huh?

If you do the glitch?

[jovial cypress]

No... it was a tounge in cheek joke in reference to irl racing...

[terse plaza]

Oh lmao

[slate oasis]

What day it stopped again? I thought this was fixed 🤷‍♂️

[graceful stone]

@slate oasissince yesterday it hangs again. Sometimes it works sometimes not 😕

My last reward for day 449 was 3 gold😂

[slate oasis]

Just make sure you don't spend it all in one go 😂😂

[graceful stone]

@slate oasis for sure🤣 🤣

In germany there is a saying: mühsam ernährt sich das eichhörnchen. So lets go😉

[tropic quarry]

Can’t seem to access the competition channel despite choosing a role. Any tips?

[jovial cypress]

Close and re open?

[raven spindle]

We have a fix in for this. Thank you for the video 🙂

[fossil crane]

@raven spindle dear Katie please revise the two events below , registration final and entry are not similaire

@raven spindle entry is 15 and close 16, the next one is 16 and entry is 18,

No any Sunday on the 14 th April

I want to tell you more about the mistake, but I am scared that it will take a long time to solve it

[coarse bronze]

@fossil crane @raven spindle @coarse bronze
I think the main issue is that Hutch is based in the UK and they probably define time according to BST/GMT and then they also write the equivalent time based on PST.

When it is Friday, April 16th 04:00 BST, the equivalent is Thursday, April 15th 21:00 PST.

Or the other way around:

When it is Friday, April 16th 21:00 PST, the equivalent is Saturday, April 17th 04:00 BST

I think Hutch needs to clarify what's they want to say!? Thank you!

[fossil crane]

@coarse bronze yes correct they are I think posting events without checking the date

[fossil crane]

Also the entry for mini was always free entry , and now it's very expensive

[ashen fox]

Thanks

[tardy monolith]

Is this being fixed already? It start getting annoyed

[graceful stone]

@tardy monolith It's still not ... very annoying

[tardy monolith]

Yeap.. still hangs n crash.. if they want to charge everything with money.. atleast make it reliable.. i can see the downfall

[raven spindle]

Heya,

The dates for the Porsche H2H's are correct. I have put the correct days of the week with the BMW event dates.

[raven spindle]

"When it is Friday, April 16th 21:00 PST, the equivalent is Saturday, April 17th 04:00 BST" this is correct

I'll update the H2H event info with the date for BST included

[fossil crane]

@raven spindle The first is closing date the tomorrow of the launching, the second is the after tomorrow of the launching

[raven spindle]

Yes there is overlap in the 2 Porsche events

[fossil crane]

@raven spindle I am taking about the final registration, that you missed last time

Last you press us to register and to fuse the car, and after racers can enter till the end, the 2 Nd round you did like it was mentioned. Example in my area , I can enter at 6pm and the final registration will be at 7 am meaning 13 hours before opening and closing entries

@raven spindle Last you press us to register and to fuse the car, and after racers can enter till the end, the 2 Nd round you did like it was mentioned. Example in my area , I can enter at 6pm and the final registration will be at 7 am meaning 13 hours before opening and closing entries

[normal glacier]

!bugbot

!bugbot

[limpid bison]

The M4 needs some polishing.

[dusky robin]

And it needs to go faster lol.

[normal glacier]

!bugbot

[inner ridge]

Porsche Cayman appearing like this for anyone else?

[slate oasis]

Try to change the body color or any other customization and that will fix this

[jovial cypress]

Lol the green screen paint job

[raven spindle]

i think that one is the camo

[jovial cypress]

@lime ruin @raven spindle so i realize i brought a knife to a gunfight with my 3star 911 in the h2h (mum wouldn't buy me the 959 cuz i didn't eat my vegetables🙄 ) but my first 2 races were like this... unwinnable match ups versus 5 stars for +5 points.... i thought this bug was fixed @coarse bronze

[limpid bison]

Punishment for not buying the cayman 🤣

[jovial cypress]

But i dont like peas or lima beans! 🤮

...and race 3... it's difficult to contain myself when im having such a fun time playing this game...😑

[limpid bison]

We are on the same boat. 🤣

[jovial cypress]

Where's the buckets? Start bailing out water... we're sinking fast! Rr is having a polar opposite effect on me today... actually making me more productive at work... u know mobile game is having issues when u want to put it down to plot some excel files!🥴

[ashen fox]

HA

[ashen fox]

Their great

Only Lima beans tho

Not peas

[analog crane]

@raven spindle , @coarse bronze I don't even have a time onthis track, yet I'm getting red level opponents? This is a repetitive issue since the Mini team challenges! Do you NOT care about fixing your game since you figured out how to milk more money out of people?

[vivid viper]

History repeats.....it’s ugly self...

[slate oasis]

Trust me its better then losing 20 points per race 👍👍

[analog crane]

@slate oasis i guess picking out mansions and yatchs are more fun than keeping their players happy by fixing issues and making the game better!

[jovial cypress]

Did u win against any of those opponents?

[analog crane]

@jovial cypress i generally race the slow car and sacrifice the possible points for a possible win. I did win that race, but keep running into that same issue. Sometimes their times are faster than my record time, so I lose no matter what!

[manic umbra]

Rematching won't work... I watched the ad but then it just keeps loading...

[jovial cypress]

It's all your fault man... you obviously tapped the button too hard🙄

[manic umbra]

Got -20 nvm... 😑

[jovial cypress]

Oh yeah... the sry our ad didn't load for u auto forfeit... love that feature!😡

I think we need to admit to ourselves we are trapped in an abusive relationship

[civic hedge]

Im no expert but I think this Porsche season really kinda drew a line somewhere for some people ... at least for this season.. with these races you had the opportunity to buy specific crates to Even purchase Porsche specific augments .. you purchased cars and you purchased fusions .. or you didn’t .. and you purchased sped up fusion times or you missed part of the h2h bc fusion took so long ... and you purchased races for more gold in addition to all that . ... or you didnt ... it was almost like once you started you had to commit ... I’m kind of at a point where I won’t enter a race without a fused car ... if guys with slower cars and worse driving can still buy unlimited races then I gotta have a top car or just don’t enter the race ??🤷🏼

[fossil crane]

@raven spindle dear Katie , it's only for your information,. But why the below

See the arrow

[raven spindle]

Is your question about why it's in red, or what is the time referring to?

[slate oasis]

I think he is referring to why 2nd h2h is overlapping the first one , ( starting so soon)

[fossil crane]

@slate oasis yes correct

[naive flame]

i just got a tier c mini now i can not play no more cause the game wants to explain about ladder in mini tier but mine is c so all is locked for me now

@raven spindle

[inner ridge]

TY

[naive flame]

nothing works no more @raven spindle see below

oh no permission okay....

[slate oasis]

Select role from here before you can pose here #666593983358566401

[naive flame]

as u can see all locked

same as previous

all is locked cant even go to my garage

[slate oasis]

You tried clicking that Airport icon /node?

[naive flame]

i tried clicking all

[slate oasis]

This issue has been on going for a while now.

Fill in the "!bugbot" report with your player id

And @coarse bronze can have a look & fix it for you 👍

[naive flame]

i cant play no more i hope they will

[slate oasis]

They will don't worry 😉 few players had this issue recently

[naive flame]

hopefully soon cause of itchy fingers ....

[slate oasis]

Fill the bug report 👍

[naive flame]

i reported it here

[slate oasis]

Yes but you need to report it and fill in details with your game id

Type this below. !bugbot

[naive flame]

!bugbot

are u one of them

[fossil crane]

@raven spindle I am not happy that you are controlling the entry see below

@raven spindle why hutch is showing 30 when I have only 25 and 4 entered in the last minute

@raven spindle I need a good explaination . All our team except the last 5 member were doing at least some invest and race

[normal glacier]

!bugbot

[keen ravine]

Bonsoir

[rotund ridge]

Please help!

Hello @raven spindle . I can’t seem to log in the server..i am in top3 of the porsche season 1 head to head and have spent a good amount of money in especially in this porsche season. Why is this so and what can i do?

@slender scarab please help

[rotund ridge]

Hello? Any Hutch staff present here?

[slate oasis]

No Hutch will be on at this time

When you say you can't log in what screen you stuck on ?

And what region you from ?

[rotund ridge]

Thanks..hopefully. Can’t log in from start..it says waiting to log in with the server and it stays there. I am from Asia. But that is not the issue because i downloaded the game on my other phone and it’s working fine..same internet, same wifi, same data, same region/area,

[slate oasis]

Right it look like an issue with your account, have you backed up your account?

Like you log in using Fb ? Or Google play ?

In the meantime try these steps,

Force close the game and turn off the WiFi

Restart the phone

Turn back on the WiFi and open the game

if this doesn't help let us know 👍

[rotund ridge]

FB, im on ios

Already did those, thank you

But still did not work

This really sucks. I didn’t spend money just to be rank 4 or 5 on the 1st h2h porshe event. About 2 hours ago i also had a good at least 200 point lead over rank 2 on the 2nd h2h porsche event at top spot. This game is nice but it really sucks when something like this happens

@raven spindle

[rotund ridge]

Thank you for trying to help @slate oasis

[slate oasis]

You tried reinstalling the game?

[rotund ridge]

Will delete the game on this phone now and load again through FB

[slate oasis]

Don't worry you can re apply the customisation, they are not deleted just temporary removed

[rotund ridge]

Ok copy that thanks again man!

[rotund ridge]

@raven spindle kindly get back to me when you can. Thank you

[karmic loom]

#🪲│bug-reporting

[fossil crane]

@raven spindle Also I have paid to run this team, you can't disable the kick out , the 4 last came are not invested in the game , I can't accept that they will get the prize. Also I have with this last 4 , 25 racers , and if someone wants to enter it's showing 30. Please you can't act like this . I need to be free in my club , you didn't not let the new racers ask the code to enter , they are like flies coming , I am the right to choose my team

[eternal crow]

Please REMOVE these TWO members from my club! These randoms jumped from nowhere! Club owners did NOT know that we can not kick out anyone 3 days until the end of club event. It is DISRESPECT to the Grand Prize club and to the team to have such members! These are their points for the past 24 hours!

[slate oasis]

@loud river might be able to fix this not sure anyone else is around.

[fossil crane]

@raven spindle for me it's the last 5 , it's also disrespect for all the team

@eternal crow I really agree with you

[limpid bison]

They should have informed us about the implementation of this in the last update.

[fossil crane]

@limpid bison they did not , at least one week before , they have to not allow people enter without code. This is our club , we pay for it, and we choose our associates . This is breach of confidence

@junior prism my club is showing full , and in fact was never full. This is not correct , I have a lot of respect but if we invest in the game , we are the clients, we are the customers , we are the players , without us , you will not run this business . We can also go to complain , but we prefer that you will arrange all slowly and properly ,

[tall escarp]

I ABSOLUTELY agree with you!!! I also encountered this issue.

[civic hedge]

Is this a bug ??????? Should a fully fused 911 be able to be this close to a fully fused cayman in this game ??? This much difference of PP???!!! Almost 100!!!
I beat this guy but I should’ve REALLY blown him away .. maybe calibration need to be checked ..?? Can you guys look under the hoods and get back to me plZ ?

[weak swift]

Bro, I have a 911 and I beat Caymans with 100 more pp, all the time... This is quite normal, races are not a unique mathematical thing; each race is different and each player races different every time (sometimes with errors).

(just one example)

[civic hedge]

Look I know it’s a marketing strategy ... but even by hutch standards where else in this game are you racing cars with a difference of 100 pp??? 😂😂 like c’mon .. it’s totally unrealistic ... two different tiers .. I mean I’m sympathetic towards people I’m just critical of the algorithm..
I mean we went into this season knowing there were TWO COMPLETELY DIFFERENT TIERS having races with two completely different cars ... why should they be equal at all ... anywhere.. ??
We’re talking at a power difference of almost 33% ... that’s significant .. MAKES ZERO SENSE

[weak swift]

You can only reach that conclusion (car with more pp must beat car with less pp) assuming both players race EXACTLY THE SAME in the track. That is not the case at all, each one turns differentlly, uses nitro differently, drives on different part of the track, etc. These are the things that make you win at the end of the day. And its logical, if not it would not be worth it to take a chance against better cars.

[civic hedge]

That’s sounds like you defending their side but ok . Let’s see races with a difference of 20 PP .. and the opponent gets STOMPED .. I know some of you may feel the need to be diplomatic and you don’t know me but let’s not@be naive ... we’re not all 13 years old here.. a difference of a few PP , yes .. I see your point . BUT .. it is what it is .. I’m not going to change their strategy to increase micro-transactions, but I’ll raise awareness of what is happening. 🤷🏼 maybe if people knew the 911 b tier was a match for the a tier they NEVER WOULD HAVE WASTED ALL THAT TIME AND GRINDING ON BOTH CARS 🤷🏼 hey man . Just remember . Im on YOUR SIDE

[manic umbra]

🧐

[manic umbra]

The front wheels of B tier K5.

[slate oasis]

Ok this is a very old and known issue with many cars 🙂

[manic umbra]

Seems like a problem with the coordinates of the wheels.

[inner ridge]

Handling on a course w/little straight-shot driving?

[inner ridge]

How did they get in there in the first place?

[civic hedge]

If I run a Bugatti at 560 pp in a daily race tier S , when I reach the finish line there is no one else behind me AT ALL .. not even in the distance ... not even in the picture lol , and they are supposedly like 469 pp ...

[civic hedge]

Aftermarket mods

[manic umbra]

What to do with the customisation I got? I don't own a Cayman.

[jovial cypress]

should be able to be exchanged for at least 6-8 s3 shifter knobs, right? 🤔 lol

[civic hedge]

What was the wheel color? ...”FLESH”?

[dusky robin]

I have spotted a serious bug. There is nowhere to spend in game cash. I’m sure you can easily remedy this obvious bug by simply bringing back cash cars for fusion. Thank you very much for your time and consideration.

[manic umbra]

@civic hedge I don't remember... Only have that pic for it.

[fossil crane]

@manic umbra sometime is happening like that, I have 1600 pagani fusion and I don't have pagani , all these type of issue must to be common for all cars sometime

[manic umbra]

Fusion is okay... But I have a customisation for a car I'll never have lol I'll contact CS then.

[coarse bronze]

Morning .
@raven spindle @coarse bronze @loud river I had one big problem at the end of last Friday when my game started a loop and I had to exit.
I was on Club FOX71 and I have lost the connection with the Club, after I have followed your CS suggestion to reinstall the app.
Since Friday afternoon that I still carry on asking for your help from CS too, before this Season ends and I'm afraid that I may loose all my effort (and prize), just like my Club!
Please ping me ASAP, if you may.
Thank you!

[fossil crane]

@raven spindle please anyone can reply on help support rebel racing

[raven spindle]

Hello, We aren't controlling any entry to your Club. Please can you let me know if your club is showing as full for you this morning after a game reboot? Or do you still only see 25/30 members?

[fossil crane]

25 /30 and I need to kick 5 , who came in the last minute

You. Can monitoring ,it's showing for other 30, full. But I have only 20 racers , and 5 entered last moment, we were not aware that we can't kick out them

@raven spindle 25 /30 and I need to kick 5 , who came in the last minute

@raven spindle You. Can monitoring ,it's showing for other 30, full. But I have only 20 racers , and 5 entered last moment, we were not aware that we can't kick out them

@raven spindle all our team have investes money , we can bring you the proof , but the 5 racers who came at the last moment without any knowledge is not serious . We are complaining because our money is from our work . We can't accept the 5 racers from 20 to 25

@raven spindle Posting for Noble Empire:

Rebel Racing Club Needforspeed
club code: 608aef23-c1ac-47a4-a700-aca08d3d5475

This is our club

Please do the neederfull to satisfy all racers who have paid to get theb959. Night and day, with all the stress and entries fees which was very high, compare to the mini X buggy

This is part of what I pay

I have the full list

[raven spindle]

Thank you for the extra information. I have shared it with the team for investigation, but can't give you an update at this moment.

[fossil crane]

@hutch@raven spindle do your best Ivhave a long list of purchase

And my team too

[raven spindle]

Please chase up with Customer Support today as they will be able to toggle some background settings on your account to get you out of this loop. I'm not able to do this for you, apologies.

[fossil crane]

We came from crash and we fight till last minute , less sleep because of the area timing

I have done everything on the customer service help center

[raven spindle]

I've shared the screenshot with the team. What device was this on, please?

[fossil crane]

@raven spindle we need really your help ,

@raven spindle it's android

@raven spindle we don't want that the five racers from 21 to 25 will get the prizes , our team is top 5 , and deserve to honesty

[raven spindle]

Hello, I can't see your Bugbot report with your player ID/Device information. Were you able to fill in a bot report? It would DM you on Dicord with Questions to reply to. Your player ID is copied automatically to your phone clipboard when you start the game. This will let you paste your ID into a reply to the bot.
If you can't get the bot to work, you can also open a Ticket with Customer Support here: https://hutch.helpshift.com/a/rebel-racing/?contact=1

They will be able to get you out of this loop

[raven spindle]

I understand your fear, but I cannot get answers for you any faster. Please stop spamming messages at me.

[raven spindle]

no, copper 😂

[fossil crane]

I have sent it , it's enough

Please let me know

@raven spindle it's okay

[slate oasis]

@fossil crane She has all the details with her and has forward it to the team ; please wait for sometime

Do not tag her again and again ... you are just going to delay the process

[raven spindle]

Customer Support will be best to help you out with issues loading your game. You can open a Customer Support ticket from your game under Settings > Help & Support > Contact Us
or use this link: https://hutch.helpshift.com/a/rebel-racing/?contact=1

[fossil crane]

Thank you

@slate oasis thank you bro

It was hard time

[raven spindle]

The Server team are going to manually fix this issue with your Club. It's a bug they are aware of and are working on resolving so it isn't stuck like this again.
Any clubs with the same issue of empty slots but showing as full, should post their Club ID's in the chat to be manually fixed until we can get the full fix in place.

[fossil crane]

☺️

[fossil crane]

Katie they said they will remove from 21 to 25 but they are still there

[raven spindle]

@fossil crane @eternal crow
After a discussion with the team, we are certain we will not remove players from any Clubs.

All Clubs are locked to prevent Club Admins from kicking point scoring members and stopping them from getting their prizes. This lock behaviour was in the BETA too but we (the game team) didn't talk about it enough to highlight the behaviour. All teams are in the same situation, so removing players for some Clubs but not all would not be in the spirit of the event. The members you have now are the members you'll have to the end.

We discussed the Lock feature a lot before the BETA to choose something that protected the team members from Admins who aggressively kick members. Especially as Clubs keep the points earned by the members they kick. We didn't want Admins kicking someone who's raced for weeks in a club, just to be replaced by the Admin's best friend who's earned 0 points in the final hours.

If your Club is having an issue with showing as full when it isn't, we can still manually fix this bug with your Club ID

[raven spindle]

I thought your issue was the Club not being full, not that you wanted members removing.

[fossil crane]

@raven spindle why you don't tell us before , why the entry was not going to the owner, it's not free open

@raven spindle please they enters without code club in the last minute

@raven spindle I invite people because it was full with 21

@raven spindle with all respect how you can leave this 4 last with less than 1000 points win the prizes

How we are not informed that we can kick them , how they came without code

[raven spindle]

All CLubs are in the same position. No Club can kick a member, but if you have empty Club spots then members can still join your Club. They don't need your Club ID, you will appear in their list to join

[fossil crane]

Do you think I will accept it

Pleasw remove this 3 now thank you , you will get benefit with us not with tjiab3 people

I@raven spindle it was showing full

[raven spindle]

No, I will not remove any members. It wouldn't be ethical to give your team treatment other teams can't have.

[fossil crane]

Pleasw look at this

[raven spindle]

Your team is having the issue resolved where it's showing as full when it isn't. You will be able to have 30/30 members once fixed. But you wont be able to kick any members thet join.

[fossil crane]

Sorry

It's my club , I choose who I want

I pay for it

And the opportuniti can't join without code

Please it's shame to see the score like this

[raven spindle]

We will give you more controls in future updates. But we also protect all players from Club Owners too. There is a balance.

[fossil crane]

We are the owner of club and we choose who we want . Protecting player , you must to protect us by inform us

Please you will loose lot of you leave like this. We were not informed, the club was showing full with less racers , and If you look at the score of the 3 last , they didn't invest like we did

@katie this people just came now , why

@raven spindle please this is unfair to see 3 people with less than 1000 points and me with 1.7 millions

[manic umbra]

@fossil crane Actually every club is facing the same problem... Hope from next season there can be a fix out. Like the owner can decide when to lock the club.

[fossil crane]

@manic umbra butbits unfair

[manic umbra]

Yeah but just 2 hours left. Happened with all the clubs.

There is no points in carrying this conversation forward now.

[fossil crane]

@manic umbra bro the rules have to be on the table before paying for the game

[manic umbra]

Yeah I agree.

[civic hedge]

the real solution is to keep the players points tied to the player - everyone keeps every point they earn , because really these points are earned by the players anyway .. This solves many issues in itself 🤷🏼. Leave the owner with control of accepting /kicking members , period.

[civic hedge]

Accidentally replied at you but meant to post on@my own sorry

[manic umbra]

There should be an option to lock the club when the owner wants... Like Private/Public.

[fossil crane]

@raven spindle please Katie it's showing full and I have only 25 racers ( with 3 opprotuniate of less of 1000 point)

[manic umbra]

And if the points go with the user then it will have it's consequences too.

[fossil crane]

Why Katie why

[civic hedge]

Yeah that could be ok, or just invite only .. I understand some people worry about not enough people KNOWING about clubs & these forums .. but more could be done to open that up .. including in game chat that it appears is in the works

[manic umbra]

Yeah in-game chat is another needed feature.

@civic hedge invite only will leave many good players without a club... Who are not here on discord or unable to connect to other players.

[fossil crane]

@raven spindle please 25 / 30 showing full I have promise one too come in longtime

@raven spindle

2 racers with code club are waiting please

[civic hedge]

That’s why I said it’s important not just to have these features but to inform others

[raven spindle]

This is something Hutch Ian raised last week for discussion. So, I will share player sentiment and ideas on this too

[fossil crane]

@raven spindle please let my two players come in , it's always showing full and I have 25

@raven spindle it's unfair

We pay for

Pkeae Katie

[slate oasis]

Please don't do this , it will be a total disaster... if a player leaves the points should stay with club

[fossil crane]

@raven spindle with all respect 2 racers try to come in since longtime

Open me the 5 remaining place

Please Katie

[dusky robin]

Why?

[slate oasis]

Not the platform to discuss will explain in few hours in #💬│clubs-chat

[fossil crane]

@raven spindle these racers don't have a club

[dusky robin]

@raven spindle the club points are not updating, that seems like serious problem with prizes being awarded. The club points on the left do not match the leaderboard.

@loud river @lime ruin anyone around? Please let the team know your club leaderboard is broken a short time before prizes are awarded. That is a serious problem.

[fossil crane]

We are invested a lot to see this bug , this is not correct

@raven spindle you can protect the racer, but you must protect the club first . If the top of the club have million , why you want to protect some with less of 1000 points this is no sense . It's your fault to don't let the owner choose the racers , why they come in without code link . This is really annoying

@raven spindle as investor I need my problem solved

[jovial cypress]

@fossil crane they've heard u man... give them time to look and address it... i understand your pain.... but ringing the door bell constantly is not going to make them go any faster

[fossil crane]

@jovial cypress I like when it's fast bro. Like racing in the street . I needforspeed

[civic hedge]

Other clubs having that issue too

[fossil crane]

@jovial cypress it was a nice season , expensive , lot of bug, people enter like they go to supermarket , no any respect about the associates who are fighting till the last minute, who are invested till last minute .

@civic hedge

[dusky robin]

The entire club leaderboard is broken, I think that’s the most pressing issue.

[fossil crane]

@civic hedge bro help me , I am not doing this for me , I am doing for my associates and I need this respect , how they spend , race, with ethic . We can't disappointed them .

[dusky robin]

What about the clubs fighting for 20th? Hutch just says, sorry we don’t really care who really got top 20?

[fossil crane]

@dusky robin yes you are right , but my points is , the 3 racers with. Less of 1000 points are thieves

This is an holdup

The rules were not mentioned before , beta or not beta , or alpha or beta, or delta

No one was aware , but spending money this is the lonely fact

[jovial cypress]

Pretty sure they can make adjustments after season ends too... might even be easier on their end to fo that... everyone take a breath... lets wait till the dust settles b4 getting all torch and pitch-forky

[fossil crane]

If the last 3 deserve for 959, I will really stop to play hutch game

I can accept server problem, during race, loosing point , .,.. but to see this 3 racers getting the same reward it make me sick

[dusky robin]

There are a few minutes left, the leaderboard is broken, literally not one person from Hutch here. If that’s not a time to be worried about something I’m honestly not sure when it is.

[fossil crane]

Please Katie

[jovial cypress]

I will put on a curly red wig for you... the sun will come out tomorrow... 😉

[raven spindle]

I've sent your screenshot to the server team, but I am quite confident it's just a display issue in the leaderboard.

[fossil crane]

@raven spindle can you help me , or not

[raven spindle]

I've told you we will not be removing players from your club

[fossil crane]

Matt said I can remove

[dusky robin]

So we have no idea what placed we finish? Leaderboard says one place, the points on the left show another. No club knows where they actually finished. Hutch believes that is acceptable? The leaderboard is wrong, the place the clubs are in are wrong. Seems important to me.

[fossil crane]

@raven spindle no you can , we are the owner and we decide who is in and who is out , buy free entry without code club , it's your fault not mine , I am not a cabaret club, the entry mist be supervising by the club owner , we are paying for that

Matt say that I can kick out the last 3 that o show you. Or ask Matt to do this for me , and if anyone wants to enter only with the code club . It's not a mall , it's a club , we are invested in

@raven spindle Matt say that I can kick out the last 3 that o show you. Or ask Matt to do this for me , and if anyone wants to enter only with the code club . It's not a mall , it's a club , we are invested in

[raven spindle]

I've just let Matt know that there's a lock 3 days before the end of the season.

He wasn't aware.

[fossil crane]

@raven spindle I want to keep calm , polite and gentleman, but the rules are your rules , you didn't share with the racers . This is a breach of confidentiality , we can complain to consumers right , cyber consumer right because we are paying and we have all the GPA tickers

Don't let me to issue a case , I will get 10,000 signature right away

Remove the 3 racers who are not invested one minute in the game and surely not one penny

[raven spindle]

No, we will not be removing any players from your club, as stated above: #🪲│bug-reporting message

[fossil crane]

It's easy to to delete in my account and finish

@raven spindle where was this rules

But why the entry was without club , I am not running a coffee shop

[dusky robin]

@raven spindle will you be confirming the actual number of club points and correcting the leaderboard before you award prizes? The clubs near position 20 for the grand prize are very close in points.

[fossil crane]

We can't control the entry this is ridiculous , why you said we have to share the code

[coarse bronze]

How come do you have 25 members and it appears full, mate!? 😲

[fossil crane]

@raven spindle why it's written full and I have only 25 racers

[raven spindle]

There's a point mismatch as the value on the left panel updates more often client side (so is more recent) than on the leaderboard.
The Club position # on the left panel is taken from the Leaderboard, so may also be out of date.

We have opened a task to look into why the leaderboard isn't showing correctly.

[fossil crane]

I have explained all to hutch since last 15th April,

Since the 15th April I have informed that I can get 30 ,racers

No one is taking care

After that Katie you will tell me it's my fault

Since 4 days or more I have gone the proper channel buy no one reply

[limpid bison]

Just accept it man. Those 5 players you want to kick out will get the club prize. Let it go. 🤣

[fossil crane]

@raven spindle see the message onm screen shot please

My message to Luna was properly writing , no reply about the club showing full and it was not full

[limpid bison]

It was probably a diffrent person that read the message and got mad you addressed it to Luna hence no response. 🤣 🤣

[fossil crane]

@limpid bison it was on help and support, they need to change by, no help no support

[raven spindle]

I've raised missing FAQ information with the team and we will get the information in the FAQ's about not being able to kick players 3 days from the end of Club events. I apologise that this information wasn't in the game to read in any format until the final 3 days of the season. This does not change the fact that all clubs are in the same position and we wont remove players from your club just because you feel they are undeserving.

Players don't need your Club ID to join your club. If you have a space, you appear in the Club finder for anyone in your region. Only players outside your region would need your Club ID to join

[fossil crane]

They are working in the same company , and they don't know about rules or beta , or I don't know what, Katie said we can't , Matt said do it .
This is completely ridiculous

[raven spindle]

Luna will be back in a few weeks. But Matt is stepping in for her in the interim.

[dusky robin]

Thanks. But I just wanted to make sure a final and correct leaderboard would be there for people to see so there is no confusion which club should get which rewards.

[fossil crane]

@raven spindle please send me the manual of rebel racing , now I have time to read , because I will not invest any penny , in. I will even encourage the racers to stop to pay , because the management think outside our shoes

[raven spindle]

Yes definitely. I think it's exciting to know exactly where you're at just as the timer ends too! Rather than wait for the final screen to pop-up at the end of the Prize Calculations. (Although that does add some suspense!)

but the server is accurately tracking and that higher point score is the one you want to keep an eye on

[fossil crane]

You missing FAQ are against us, the game is not free , you are not giving free game , everything it's paid , we are the clients we have paid , you hide lot of information and we have to close our mouth , do you think that it's okay , we are sheep you are wolf, finish time to walk and shut up. We are customers and tmwe have paid for it. This is not good at all

@raven spindle infact we pay , you cash it, we complain , you bring some new rules , hello Katie it's a GAME, it's not renewal of passport

[coarse bronze]

@raven spindle I lost all my effort on Friday, I received directions from André but it didn't worked.
I returned to level 1, out of the Club, with only a Pontiac and a Porsche Cayman!!!!

And I cant even return to Club Needforspeed, because it says theyre full, but they have only 25!!!

[fossil crane]

Good luck

@coarse bronze thank you if they understand it's okay, I am tired to explain everything. I really tired make 1.7 millions and no any help center no need

[dusky robin]

@raven spindle the point totals are not even close to the same.

23.2 million vs. 22.8 million. I’m not sure you awarded the correct prizes if the leaderboard was never fixed.

[eternal crow]

It looks like a bug! Everyone got less points

[raven spindle]

looks off that your final points are lower though. What's your Club ID and i'll share with the team

[dusky robin]

Which points are correct? You can see the screenshot we had 23.2 million, but in the final leaderboard it says 22.8. That means your final leaderboard pictured above is wrong doesn’t it?

[raven spindle]

I read the wrong team score. Please share your CLub ID too and I can ask

[dusky robin]

Find our Rebel Racing Club RRDT by searching with our club code:
cb4ce7ca-b3f5-4b49-a5e9-7eb655555948

[eternal crow]

“REBEL LEGENDS” club code: 5093ce58-0406-41c8-b10f-81537926ae5f

[raven spindle]

Thanks both. I've forwarded ID's and screenshots on 🙂

[dusky robin]

Thank you very much, we appreciate the help.

[cold girder]

Luckily our team is full so no random can enter it rn

[zenith shell]

Why do I get the exact same parts for every step of the C ladder, I've done 8 so far. Please in the future offer different parts, this is ridiculous.

[zenith shell]

Step 9 as well... Seriously! Smh

[unkempt rock]

My club RRW points are also lower than when closing the game

[dusky robin]

I am assuming every club had the wrong points in the leaderboard. Seems like the leaderboard didn’t update properly.

[unkempt rock]

this is especially a problem for those who are struggling for a better position

[hybrid snow]

Me too. The exact same s2 parts. It does not make any sense to get more than 10 of the same part, yet it happens. I want my gold back for those parts wasted to cash.

[weak swift]

You mean the "resources ladder"?
Dont ever join those; eeveryone here learned that the hard way.

[weak swift]

Wont happen, sorry. We all asked for a refund after resources ladders, never happened. Be thankful you only joined a "cheap" C one; it happened to me with an A one (400 gold). Some others fell into the trap in an S one (500 gold).

[civic hedge]

Unless they were unlimited then they could be collected and used to ‘trade-up’ for higher stage resources 🤔🍻

[zenith shell]

10,11 & 12 the same again!

[slate oasis]

Write to support they might be able to help , this seems like a bug

[weak swift]

It happened the same to me with an A resource ladder, they were all s2 and s3 parts that bounced for cash, except for ONE useful s4 part.
"It is what it is" was Hutch reply.

[dusky robin]

Resource ladders are like War Games, the only winning move is not to play.

[zenith shell]

Next 3 again same crap

[jovial cypress]

@lime ruin @coarse bronze @raven spindle player getting same resources at every rung in ladder... that can't be intedended... right? This something u guys can look into or should he open a ticket with in game customer service?

[inner ridge]

Happens to me daily

[fossil crane]

@jovial cypress yea bro this type of ladder it's lost of gold , question mark , and also the value of the ressources converted by money it's only in one way . I have stopped long time this type of ladder. I have also be disappointed and I have also complaining . Now I u that hutch become very selfish and greedy

[raven spindle]

@zenith shell Please put this in with Customer Services to investigate

[coarse bronze]

@raven spindle @coarse bronze With one bug that happened, accessing the payment to rematch one race, I've lost everything and I made my complaint to CS.
Then, with the block that Hutch decided to do since last Friday, I couldn't return to my Club and I haven't win the new Porsche.
I only want to carry on racing on the next Season and please tell me whats the way I may have the new Porsche 959 even if I have to pay for it, to overcome the bug that has provoked all of this.
Otherwise, I can not carry on racing in the next Season and you'll also loose a player.
Thank you very much

[raven spindle]

@dusky robin @eternal crow Investigation is ongoing into your report and some adjustments are being made/planned to improve the point boards.

[raven spindle]

The NeedForSpeed team was fixed yesterday so you should be able to search the Club and join it if there are spaces. You'll need to talk to @fossil crane to co-ordinate joining if there are no spaces.
Is your game progress all correct? Were you able to recover your account?

[fossil crane]

@raven spindle please listen , the way to don't have 30 racers make me spending more money to stay on our top 5 and this is also feo my associates

[hybrid snow]

I have completed all 20 rungs of the tier C resource ladder. The rewards were:
Stage 5 resources: 1 were rewarded
Stage 4 resources: 3 were rewarded
Stage 3 resources: 1 was rewarded
Stage 2 resources: 83 were rewarded

Of these 83 s2 resources a total of 64(!) of them were distributed on just two different ones: 32 gearknobs and 32 pistons.
The remaining 19 s2 rewards were distributed on 4 different ones, which means that some types of s2 resources were not rewarded at all.

Imo the resource run needs to be patched. There should be implemented a max of 10 of each resource type which equals the storage capacity in the garage.

I have opened an in game support ticket and the answer was: "those are the correct awards".

In the end I have been paying gold to get cash in return. That is an abolute insult!!

[fossil crane]

@hybrid snow yes and the fun , if you want to buy this ressources you need to pay by gold , and what they did they give you money, which is not the same value .if you have reached the limit of ressources they must to pay you back in gold

@raven spindle why we should to complain when the reply is always the same .

[naive flame]

@raven spindle i can still not play i cant even see my code so yh thats a no go for me to completely fill in the bug bot cause i cant get my cod3

[slate oasis]

can you post the screen you see ?

[dusky robin]

When the game loads it puts your code in the clipboard. Try pasting somewhere right after loading the game.

[zenith shell]

Well this is a absolutely ridiculous, give people thier gold back!

[hybrid snow]

Got the same message. Also from Matt.

[fossil crane]

@zenith shell they will never give you back , they are so cheapy . I got same issue

[hybrid snow]

I would be happy if they would just acknowledge the issue and fix the resource runs going forward.

[zenith shell]

They really should.

[misty orchid]

Warning ID: 1814
Successfully warned @fresh condor
Reason: Inappropriate messages about team members

@fresh condor has been muted for 120 minutes.
Reason: Rude comments

[naive flame]

should there be FB infront of my code cause im signed in trough it ?

[slate oasis]

do you know how to take screen shot ? Yes or No ?

[naive flame]

it doesnt show the code on start up or loading it says fetching profile and then im in

[slate oasis]

can you click setting ?

[naive flame]

i can not nothing responds on clicks or tabs

[slate oasis]

no worries here is a simple solution

Do as I say:

Force close your game / Rebel Racing

Re open it and then DM me

straightaway

[civic hedge]

Yes I agree paying gold to get cash refunded is not right at all

[naive flame]

!bugbot

[fossil crane]

@hybrid snow bro , just to let you know , a wall will never reply to you, but always listen to you. hutch is a wall.

[coarse bronze]

Can you force close the game and reboot please? I've tweaked your tutorial settings, so hopefully you should be able to play again. Sorry for the problems.

[naive flame]

ty steve

[slate oasis]

Steve what is the issue here ? i see many ppl have this lately ?

and you think we will have lock or similar feature in clubs from next season ? :

[coarse bronze]

The Italy ladder tutorial gets triggered, but the currently selected car is not the car that is expected. Unfortunately you can't change the car because the tutorial is active, so you get stuck. There's a fix for it in the next release.

[coarse bronze]

It won't be for next season I'm afraid, as it's still going through some design discussion. I'm hoping we'll get to implement it very soon.

[dusky robin]

Please make this a priority. Not being able to lock clubs to random entry creates a number of serious problems.

[weak swift]

Look at this reply 🤣

[loud river]

Our customer support work very hard under my direction, we won’t tolerate speaking bad of them

You can complain about it in general but please avoid using inappropriate language

[zenith shell]

@loud river So if customer support is under you, please give me my 300 gold back for the ridiculous C ladder that has the same parts in every 20 steps. And please don't tell me I got a few other parts and this was how it's designed. We all purchased the ladder to get different parts to help stock our inventory for upgrades.

[unkempt rock]

@raven spindle it was written from rung 18 in #events

[manic umbra]

Yes pls fix the Ladder.

[coarse bronze]

Thank you @raven spindle for your big help.
I recovered my account with all I'd lost.
There is only one thing that is stopping me to progress, because the events I see to register are older, not the ones that my mates tell me there are, like Porsche 959 ladder and h2h round 1.
I already ask Matt help, through CS but from what I see here, CS may have to much work.
I think the more difficult was already fixed. It's only to let me go forward with the current events, that I don't have available.
May you please ping him?
Thank you a lot Katie and have a good day.

[fossil crane]

@coarse bronze everything okay bro

[sterile delta]

Has anyone had their driving view switch from what used to be normal to the actual driving the car view... and it’s locked in?

[vapid zephyr]

I crashed my old phone and restored all the Apps on the new iPhone from iCloud, however at Rebel Racing App all data is distorted, and I am starting from Level 1. Is there way to recover my previous account? I have the username (user id) from the previous account. My phone number and Apple ID is the same! Please help!

[slate oasis]

Did you use fb to backup your data ?

[vapid zephyr]

No

[slate oasis]

Oh that's seems to be tough to recover then

Do you have screenshot of your old account?

Or game id ?

[vapid zephyr]

I have game ID

[slate oasis]

Not new one , old account one

[vapid zephyr]

Yes, the old game ID: RebelRacer170584

[slate oasis]

No that's not your game id

But may be CS team able to track you down

What level you were ?

You will need to contact Customer Support from your game or using the link below:

[vapid zephyr]

I had 4th place at club Rebel Legends with 1,273,626 club points. Had Cayman and Grand Prize car plus gold and millions of cash

[slate oasis]

You can open a Customer Support ticket from your game under Settings > Help & Support > Contact Us

or use this link: https://hutch.helpshift.com/a/rebel-racing/?contact=1

[slate oasis]

Send them screenshot of your scores in that club, that will@help too .

But i am not sure if your data can be recovered since you did not backup with fb or google.

[vapid zephyr]

Thanks! Just sent them support ticket.

[civic hedge]

Are there server issues going on? The game won’t load and says can’t fetch profile

[slate oasis]

Nothing reported yet

[weak swift]

Same here. Game keeps loading forever.

[weak swift]

If theres an issue they need to solve right now, theres a lot at stake right now (fusing, h2h closing, etc)

[civic hedge]

I’ve never had that issue before , and my phone (network ) connection is good

[weak swift]

I did see this issue before, and it was a server issue from Hutch's end

[slate oasis]

All good in UK

[dusky robin]

@loud river or @lime ruin anyone around? Your severs are down.

[weak swift]

American server here

They better solve this right now, or will have to "refund" the porsche h2h awards

@dusky robin @civic hedge its working now! Try from your end

[dusky robin]

Seems to be working now.

[civic hedge]

Yeah . Works for me now too

[main karma]

The same thing happened to my account

All my in-game data was deleted, why ??

[tardy monolith]

Hangs crashed Forceit = rebel racing but charge like premium 😆

[lime ruin]

Sorry to hear that! 😦 If you haven't already, please reach out to Support so they can help with your account: https://hutch.helpshift.com/a/rebel-racing/?contact=1

[slate oasis]

@coarse bronze we are back in business? 🤦

[main karma]

I solved the problem by installing the game, but thanks for the attention :)

[lime ruin]

Glad to hear you're back!! 😁

[coarse bronze]

Hi, I am participating to the tier D bi-weekly off road hth competition and I had a score of about 150 points yesterday night, being number 2 or 3. Today the score is 26 points and I’m ranking far behind (66positions). Why has my score decreased by about 150 points? This is not the first time it happens. Thanks

[slate oasis]

Read this and hopefully it should help you understand how h2h works #📚│faqs message

[coarse bronze]

Perfectly clear, thanks for sharing

[dusky robin]

Anyone having trouble getting into the game? I have one player getting the error that the sever is down and he can’t get in.

[fossil crane]

@raven spindle dear Katie I would to complaim about Matt customer service , he is very agressive and he accuse me to play with 2 devices whic its not correct, and it's discrimination of ethics . Please see. The message and my screen shot ho I am losing pour by forfeit and it's not my fault

This is not correct to be insulted by your team . We are racers, we have paid to reach this moment , the game is not free, your salary depend of us, and not the contrary

[cold girder]

didn‘t you write down your ID somewhere before you deleted the game?

[limpid bison]

This bug has been there for a while. I don't think they know how to fix it. I usually get it once every 3 H2H.

[fossil crane]

@limpid bison yes but see Matt reply, it's not one time

[cold girder]

He says if you don‘t like the rewards in the event then there would be no reason to play the event

[cobalt jackal]

!bugbot

[cobalt jackal]

@tall escarp I see you bug report vote about glitch in mini madness..how do support solve your problem..? I just experience the same an hour ago..your reply is appreciated..thanks..

[slate oasis]

@cobalt jackal you need to fill in the bugbot report and provide your game id to @coarse bronze He can then fix it for you.

[cobalt jackal]

Already done it..so I just need to wait then..is it take a long time..?

[slate oasis]

No it should not take that long - once Steve picks it up. All they need is your game id.

[cobalt jackal]

But today is Saturday..do they work during weekends..?

[slate oasis]

not really but Steve does come around and should be able to pick it up

else it will be Monday

[cobalt jackal]

Let's hope for as soon as possible..don't want to miss h2h camaro vs brz..

Thanks bud for your reply..

[slate oasis]

@lime ruin @raven spindle can you please contact Steve if possible to sort this issue ? Thanks

[coarse bronze]

Hi Able, I will need your Hutch ID to fix the issue (the answer to question 1). When the game boots, the Hutch ID is placed onto the device clipboard. Please fill in a new !bugbot report and paste the Hutch ID as the answer to question 1. Thanks.

[cobalt jackal]

!bugbot

@coarse bronze I have paste it on question 1..thanks for your prompt reply..

[coarse bronze]

Can you force close the game and reboot it please? You should then be able to continue. Apologies for the delay!

[fossil crane]

Small question , I am thinking that hutch is implemented one virtual driver to push us to spend money on the game , the racers is racing us , but never appear in the selection , I have observed the curve and race is like perfect , like it's not human please let me know

If someone will tell me which club okay , of not Hutch is doing monkey job

[cobalt jackal]

@coarse bronze is good now..thank you..

[candid oracle]

So sick....tired of this bugs...

[fossil crane]

@raven spindle can you verify if the below is not an hacker thx

[vivid viper]

Maybe he/she is a smooth driver, what’s the time difference On 4.2 way down?

And which tier are you in with 0407 retrorig?

[analog crane]

@coarse bronze your Garden Scapes advert is locking up my game. I've watched the video, didn't get the free money, left the game, logged bag in, raced a few H2H races, got to the free fuel advert, watched the video again, got locked up again without the reward, logged out and back in, went back to the free money adverts and watched it a 3rd time, and got locked up without the reward again!

[jovial cypress]

Yup been messing with me all evening... not just that ad... all of em... the only work around that ive had any success with is tap the ad and let the store open... leave store open just back out of it

[civic hedge]

Ive gotten the same Porsche epic tailpipe augment AT LEAST 4 times in a row !! From 50 gold crate drops ... how can that be ????

[dusky robin]

I got the exact same car three consecutive times from silver crates. It’s clear their “random” algorithm is broken. Just like the resource ladders are broken, and the club point totals are broken. Don’t hold your breath for a fix, they won’t even admit the problems let alone fix them.

[jolly notch]

At the beginning of season 1 i opened 6 silver crates and got 5 lanevos

[fossil crane]

@analog crane try again several time it will come

[fossil crane]

@lime ruin @raven spindle @coarse bronze just to let you know. I and We cant find #0407 Retoring driver in anyteam , I think that you are implemented someone robot or human but controlling the game , and out the score high especially to push the racers to spend money. Now if I am right ' you are doing unfair Job, and if I am right this will be a big international complain. Just to let you know we have all investigate every team and this racer is nowhere . How you can do this , what is your motto , what is your ethics , are you devil 😈? You are not scared about the reverse of life , what you are taking illegally will come to you back in multiple way.

[cold girder]

There are players who aren‘t in any club.

[coarse bronze]

@analog crane @jovial cypress Next time the Garden Scrapes ad appears, could you click the 'i' icon on the ad window please? It should have some details about the provider of the ad. We can then get in touch with them and find out why it's causing problems, and have it removed from the supply list. Thanks, and sorry for the problems.

[coarse bronze]

0407 retrorig is a real player that has been playing the game since the beginning of May 2020. We don't have Hutch AI players in clubs, every club member is a real player. Thanks.

[fallow timber]

He isn’t a new player, I’ve seen him in a lot of my brackets
Wasn’t even that fast lol
re: ss below is dated almost a year ago

[analog crane]

Once the video plays thru, it goes back to the hutch screen showing videos. And locks there. It doesn't give you credit for watching and you can't watch another video at that point. If it comes up again, I'll do what I can, but the screen shot I sent behind my earlier message to you is where it sticks.

[jovial cypress]

Its not just garden scapes... it's ALL the ads for me... they act like the ad is still playing and wont give me whichever reward the its supposed to... no matter how long i wait... was steady ladt night..
Intermittent today... restarting app helps 20% of time... restarting phone (s9)... clearing caches no help...

[jovial cypress]

Oh and repeat/double point deduction for losing a ghost race is back apparently... yay i missed that... would open a ticket about it... but I'll just be told this is how h2h is supposed to work... or that points loss value is subject to change without notice🙄

[civic hedge]

Are there issues with USA servers not getting the Porsche updates ?

[jade kindle]

You should open
Play store or app store.
Automatic don't updated

[dusky robin]

Since the update easy money races no longer have resources drops at all.

[civic hedge]

Ive updated, closed reopened and restarted phone 🤷🏼

[slate oasis]

it can take up 24 hours for update to be available worldwide.

[analog crane]

@coarse bronze your adverts are still having the same issues they had last week. Can't watch adverts because it still shows one playing!

[misty orchid]

@fossil crane

Account Warning

You have received warning #2.

Reason

Don't post off-topic images / spam images

From: Rebel Racing · Apr 26, 2021, 4:28 PM

[jovial cypress]

@coarse bronze wow hit me at the same time too... was working fine for me up till just now

Unity ads it seems

[errant bone]

@raven spindle @coarse bronze Sooooo I have the updated events but no crates? Other club members are already fusing !

[coarse bronze]

You need to update to the new build, 1.90.14282

[dusky robin]

@coarse bronze just wanted to let you know that it appears you have set the new 911 GT1 way too low. It is significantly slower than either the Cayman or 959. No way this is set to A tier standards.

[vivid viper]

Is there an error in resources needed to upgrade the tier “A” 1997 Porsche GT 911 ?
The “S” Tier McLaren calls for two to three stage 2 parts. And the GT 911 calls for FOUR
each.. Let’s throw it against the wall and see if it sticks ... Yet fooled again.

I apprehensively can not even imagine what the resources for stage three or four much less
try and fuse this GT 911.

This is BONKERS, rationalize, please help me grasp this, I see the 50 keys boost was corrected, perhaps this is another oversight.

[dusky robin]

It takes more resources, but is more than a second slower on every track than the 720S. That’s nice.

[dusky robin]

Seriously Hutch, you need to address the programming error with this new Porsche or return everyone’s money who got it. Selling something as an A tier car, and the most expensive A tier you have ever sold, then providing the slowest car in the game that doesn’t even seem to recognize when augments are installed can be viewed as bait and switch unless the issue is addressed. @coarse bronze @raven spindle

[vivid viper]

And here’s a 1974 911 , I pulled while dropping gold keys like they were going out of style to acquire new 1997 911 GT .. notice the Normal resource requirements albeit a Tier B car

And that’s stage 3. Only requires (2)

[vivid viper]

Ford Fusion and Ford Augment , I don’t think the Japanese Automakers would appreciate that, perhaps Nissan 370 fusion , I like the variety of equal opportunity though.

Which festival BTW , Chevrolet or Porsche ?

Or Ford ?

[random basin]

Since update the game seems to change round the 5th car on the 'fore-court' automatically. (the one on the far right hand side as if you were looking at them front on) Anyone else having this? - It's not really a problem, but a bit odd.

[severe forum]

i can play game but next day ir dont work it only happens ro me

[valid valve]

I can't play the game with my account

[raven spindle]

🙈 Notes corrected to say Nissan instead of Ford!

[raven spindle]

Heya! You should open a ticket with Customer Support to try to troubleshoot the issues you're having. Make sure you're on the latest game update and have a stable wifi connection, this should prevent you from having issues.

[raven spindle]

This is a really unusual issue that crops up for people on rare occasion. If you can fill out a Bugbot for it, so the QA team can collate more information on common devices/settings/cars, it'll help us diagnose and resolve the issue.

[raven spindle]

Heya, I checked in with the team this morning with your screenshot and they said:
"It’s the duplicate display issue which we haven’t fixed yet. Your actual points should be correct but the history has a duplicate.
We have a fix ready but we are waiting for the Porsche season end to deploy it as we’ll need some time without PvG events."

[raven spindle]

Please make sure you're on the latest version of the game. If you still can't get into your game, please contact Customer Support to help you troubleshoot the issue:
https://hutch.helpshift.com/a/rebel-racing/?contact=1

[random basin]

how do i do the bugbot report please?

[raven spindle]

There's a Guide Pinned in the channel here: #🪲│bug-reporting message

[random basin]

bugbot Since update the game seems to change round the 5th car on the 'fore-court' automatically. (the one on the far right hand side as if you were looking at them front on) Anyone else having this? - It's not really a problem, but a bit odd.

[raven spindle]

You need to do the command !bugbot
typing that command on its own will have the bot DM you to fill in a report 🙂

[turbid jetty]

P1 and Koenigsegg and GT1 I’ve got some stage 5 and a couple of stage 2-3

[limber pollen]

Hwy I can't login to the game

Anyone else with the same issue?

[errant bone]

Me too

[jolly notch]

Might be surver based, cos i can get in fine

[dusky robin]

U.S. server is down again.

[thorny heron]

Yeah. They upped the resource requirements for every single car.

What tf

[limber pollen]

Hmmm

[jovial cypress]

@coarse bronze u forget to pay the internet bill? 😧 lol

[limber pollen]

Please tag me when it's up. Thanks

[coarse bronze]

Looks like the clubs service has gotten stuck. We're trying a restart. Sorry!

[jovial cypress]

Im back in now

[limber pollen]

Thanks

[dusky robin]

Anyone at Hutch able to comment on why the new GT1 Porsche is programmed to be so slow? I’m not sure Porsche corporate would be pleased with that.

[raven spindle]

I've collated some feedback from Bob to answer all Porsche Q's. I'll post it up after my meetings 🙂

[random basin]

!bugbot Since update the game seems to change round the 5th car on the 'fore-court' automatically. (the one on the far right hand side as if you were looking at them front on) Anyone else having this? - It's not really a problem, but a bit odd.

[dusky robin]

I think you need to just type that bugbot command then hit enter, don’t type anything after. It will send you a direct message.

[random basin]

!bugbot

like that?

[jovial cypress]

Here's details for the ads not giving rewards after watching and then not letting me play another ad cuz ad already playing error

[raven spindle]

thank you! I'll pass these on to the team managing the Ads

[jovial cypress]

Video of frustratingly unpleasant experience that cost me numerous rematches and extra tix... had to force close game and restart several times

[jovial cypress]

My bill for software testing and a nominal consulting fee will be arriving to your office shortly... my lawyer advised me not pursue the pain and suffering claim just yet tho... 🤕

[raven spindle]

yep! Your report has been received! 🙂

[manic umbra]

@raven spindle Is it normal that I've not got a single resource in 30 races? Since the update yesterday I've only got two resources so far.

I might've done like 60-70 races.

[raven spindle]

@cold girder & Anyone Above with Q's about the Porsche Cars:

I spoke to Bob today and his feedback is:

**RE The Stats in the Shop Panel: **We have looked into it and the Porsche cars aren't meant to look like clones. The placeholder numbers for the stats image went out on the Porsche cars, but the handling and performance, which is separate, is correct.

**RE Resource Costs: **We now factor in club points earning potential to the value of the cars. We will take a look at some of the Porsche’s performance, but nothing would change until the season has ended. The cars do roughly match real world performance in terms of hierarchy in their tier. .Currently everyone will be racing the same Porsche against the same Porsche, so there’s no real disadvantage in this car being on the lower end in Tier A

[raven spindle]

We haven't changed the Drop Rates for resources in races, so it is rare for you to have gone so long without any drops. I saw another player respond in the server earlier to say they have been getting their drops. I'll ask the team to look for drops in their games to make sure everything is good.

[dusky robin]

@raven spindle thanks for the update. Please let the team know I tested the new GT1 against serval other A tier cars and it significantly underperforms, it also doesn’t seem to correctly recognize augments installed. I honestly believe their is a bug in the programming for it. The first 911, the Cayman, and the 959 all seem ok, it is just the brand new GT1 that seems to be off, thanks.

[raven spindle]

I'll share with Bob! As he said above, any changes from investigations wouldn't be in-game until the next big release. But I'll include any car changes in the Patch Notes 👍

[jovial cypress]

Except maybe the part where the 911 thinks it's a balsa wood airplane...🤨

[coarse bronze]

What's the problem with augments on the GT1? They install correctly in my tests just now?

[jovial cypress]

Zod was saying they dont have any performance effect in his testing

[coarse bronze]

Hmmm, ok. I'll pass that to Hutch_Bob in the morning and see what he thinks.

[dusky robin]

Since I have limited gas, there is only so much testing I can do. But after running the car several times through each easy money with no augments, then doing it again with 6 high level augments the performance was barely better.

[dusky robin]

Yep, about 10 times, and restated my device.

[slate oasis]

@coarse bronze the DTD should give around 300+ club points ? But these one only gave 50 /56 CP
(previously we were getting 300+ points for all DTD)

[coarse bronze]

It's a bit late here (12:35am), so I've not done a deep dive into the files, but the daily race rewards for the Porsche season 2 build are the same as the Porsche season 1 build. There was a reduction to some daily race rewards between the beta club season build and the Porsche season 1 build, so I think that's what you're noticing?

[slate oasis]

May be you are right , I normally do not notice but i did notice in first Beta season it gave 300+ points , may be you can cross check in morning 👍 no rush

[coarse bronze]

Just looking at one now, the Italy Tier D daily club point reward was specified as 200 in the beta season build and changed to 50 for the Porsche season 1 build. So there were some changes between that beta season and Porsche season 1.

[slate oasis]

Oh so now you found out that I have not raced off road / mini DTD since Beta lol 😂

Thank you Steve 👍 that helped.

[tropic quarry]

Wondering if I’m the only one with weird non-random drop rates for level 5 resources (and other levels sometimes) in easy money races. I got sometimes 10+ for 2 out of 3 resources and none for another. Here’s my suspiciously low drop list: Intake: Fuel filter, Exhaust: Exhaust joint, Nitrous: Jubilee clip, Gearbox: Gearing, Engine: Piston. Also, any chance to make the in-game cash useful again for buying resources? It’s getting a bit ridiculous now.

[manic umbra]

@tropic quarry Yeah that happens with everyone... I've not got a S6 Fuse anytime in this game... And also the Stage 4 piston is rarer than a S6 resource... 🤷

[slender scarab]

Hey guys, just as a response to the augments on the 911 GT1, I've run some tests and they seem to be working ok. This is with an AI driving consistently, so the Top speed, 0-60 and 0-100 stat improvements are all down to the augment application and removal.

As you can see all stats, including the time, are improved.

[limpid bison]

@slender scarab how does the H2H brackets work now? They are no longer linear. There are multiple brackets operating at the same time.

[slender scarab]

I'm not aware of any changes in how that works, but I've asked in our server channel to confirm. Either Katie or myself will get back if there's anything to report! 🙂

[slender scarab]

No one seems to be aware of anything thats changed here. Are you able to detail what you're seeing a little more?

[limpid bison]

Some of us in the European server have been in diffrent incomplete brackets for the same event. We all have similar trophy counts. Before a new bracket would not open until the first reaches 100

Check how many incomplete brackets is operating simultaneously for nissan H2H this week in the European server.

[manic umbra]

@slender scarab In the Asian lobby too... There were two different brackets of 20-20 people in the 959 h2h events.

Some of my team mates who usually get paired in my bracket were sent in another bracket even when mine was not full. @slender scarab

[slender scarab]

ok cool. I've mentioned it in the server channel and they'll take a look when they can.

[manic umbra]

@slender scarab Is my game bugged? I've not received S4 Pistons since months now... Used golds sometimes to buy it.

Same with S6 Fuse...

[limpid bison]

I have been struggling with this one for months

[jovial cypress]

Im at ok levels on all parts stages except s3... ez$ races are supposed to give the best drop rates for s3 parts... ran at least 80 of those races yesterday/today and only got 2...but i got 3-4 EACH of s5, s4, s2 ... @raven spindle can someone take a look at the drop numbers please?

[manic umbra]

Yeah exactly what I said yesterday @jovial cypress I did about 60-70 races and got two resources out of which one was converted to cash 🥲

[sinful bobcat]

!bugbot

!bugbot

[slate oasis]

is it not working for you ?

[sinful bobcat]

It is sorry first I was in another game and then I had to go do something now I'll properly do it

Is notifs about fuel refills no popping up a known/common issue?

I get notifs about anything else except for fuel

!bugbot

[errant bone]

@loud river 4 times today when I try to play the Zonda ladder the game got stuck trying to connect to the server !!! I lost a ladder ticket and fuel ticket and obviously the time since I had to restart the game. Could I please have them back? (Wishful thinking)

[manic umbra]

@raven spindle @loud river Pls look at this... The opponent lost to my ghost and I got 7 points... Then after I did a race, I check the history and see that race my ghost won is no more there and the 7 points that were added are also removed. What happened here exactly and why?

Now when I restart the game I see that I my ghost lost a match on same track... Same opponent.

[tardy monolith]

Obviously he did a rematch

[tardy monolith]

This is never ending story

[jovial cypress]

Looking like he just raced u twice... 1st one being a rematch

[unkempt rock]

Ford needs to be corrected with Lotus ;)

[jovial cypress]

@raven spindle

[raven spindle]

Done! 😄

[dusky robin]

Just a small suggestion. Players always ask about fusion in ladders. If you could put that no fusion is required in the ones that don’t need it that would be very helpful, thanks.

[raven spindle]

Sure can!

[jovial cypress]

Also event end time for h2h would be helpful... or better yet just number of hours so we know if its a 36hr or 60hr

[raven spindle]

We are looking to have all event messages automated and in-game soon, so i'm not manually copying them out into Discord. This request I could put into our backlog for V2 of the Events tab that's being worked on. 🙂

[dusky robin]

That would be great. I’m guessing copying and pasting is not anyone’s favorite activity 😀.

[raven spindle]

There's a lot of that, yeah and then checking data against other spreadsheets - it's actually a real black hole for time. As we're a small team and we want to make things as accurate as possible / free up time to do more things, we are looking to automate things like these.

[torpid imp]

Hi, I am on discord as Quasi. On Google play as Quasijunior, yet in game my FULL name is showing! Why is this and how do I stop it? It's not exactly secure!?

[slate oasis]

Discord is not connected to Google or your game

Your Google play name will display or Facebook if you use that

[torpid imp]

I would originally have had rebel racer and then a number, at what point did this change and how do I reverse it?

[slate oasis]

Once you logged using GP and connected your game

Not sure if you can reverse it but do check with CS in-game and they may help you

[torpid imp]

😩 😋 😋

[stuck mirage]

More than saying is impossible with the excuse that it cannot be done or there is no money ... it would be good to create an identifier on the Apple, Android platforms and enable features such as leaderboards, achievements, multiplayer functionality, scoreboard after a season of Clubs, etc. And that does affect the economy of the game and the user experience ☺️

[analog crane]

@raven spindle can you explain to me how it is that I race 10 H2H in the Porsche challenge, make almost 300 points, step away while my tickets refill, and by the time I have 5 new tickets, I'm back at zero points? Obviously, to make that many points, I don't have a non-upgraded car. Why is it that my ghost races more than I do? Seems kinda demoralizing for the amount of money spent to upgrade it for your benefit! I've asked this same question before, but NEVER gotten a fair answer!

[weak swift]

Hey, thats not a bug, thats the standard way the H2H system works...
Lots of people will race you if your car is worse or you make worst times, hence you will lose points (be thankful now you only lose half of what is was before...)

[clever reef]

the game is designed so that players spend as much real money as possible!

[analog crane]

@weak swift I know how it used to be. This isn't my first go around! Just think it's messed up that in the spans of time I gain 5 tickets I've lost 30 rounds with a full star car. Unless they decide to let us earn level 6 parts more often, doing an entire Mini club challenge and 2 Porsche club challenges, it's hard enough to keep up... Even with buying their junk boosters to get them.

[slate oasis]

I can confirm it is true and yet again multiple incomplete brackets opened in EU/UK

[manic umbra]

Why does this GT1 has horrible performance?
I literally did way better time in 959 at Stage 3 than this GT1 at Stage 4.
I think the acceleration of this car is slow. Not sure if it's intentional.

[slate oasis]

They have mixed it up big time. With this car & my guess is Same will be the case with other cars 😢😢

[marsh hornet]

Sloppy

Subject to change without notice

[manic umbra]

😂 🤣

Why are there so many human errors these days?

[limpid bison]

It was suppose to be McLaren event but they probably changed it last minute to Zonda.

[manic umbra]

Yeah... Rewards and requirements are subject to change... This is what Matt told me 😐

[gritty knot]

https://youtu.be/XR-jx3V6sxY

[ashen fox]

I’m trying to join a club and I’ve done everything the first time I searched it it was full so I asked the owner to free up space and I searched it back up with the name I even put in their code and it’s still not showing up @raven spindle pls help

[dusky robin]

They gave you the club code? I know what happens a lot is people accidentally post their player id in the search box instead of the club code. It happens sometimes because your player id automatically is put in the clipboard when you open the game.

[ashen fox]

Oh

So I have to wait like 30m then put in the code?

[dusky robin]

No, you don’t have to wait. You just have to make sure you highlight and copy the club code, then past that into the search box. You can find a club with the club code even when they are full.

[civic hedge]

This error coming up in Porsche h2h 2, and also in pagani h2h.. can’t watch the ad to rerace

[civic hedge]

Looks like this is appearing everywhere (every event I’m in ) I would watch an ad to get a free single gas , or watch to rematch ...

[jovial cypress]

Unity ads?

This exact issue plagued me last week... during h2h scroll up

[civic hedge]

Maybe it’s a server problem as someone else mentioned , if it is that’s just not right . All these issues that happen on the weekends?!? I think if you’re a company making over 40 million a year , as hutch is , then you can afford to pay an IT guy to work the weekends ..🤷🏼

[jovial cypress]

Restarting game and or clicking on the ads were the only way to occasionally to get them to clear... usually between 5-10 attempts

[civic hedge]

These won’t clear except by just choosing to pay money . How convenient!?!

Really it comes down to this : your company makes 40 million dollars . Hire weekend tech support

[jovial cypress]

Click on the ad info button... is it unity advertisement

[civic hedge]

I believe it’s all unity ads bc the game engine also is unity. But I’m not actually getting any ads . It just gives that error message that I’ve shown above.. it’s across the entire game for me . Every event , and I’m in 4 major ones at the moment. I’m wondering how many people are affected bc there seems to be a lot of SLOW playing right now

[dusky robin]

So what happens after you click “ok”? I get that message all the time but I click ok and try to run an ad again several seconds later then it works. Sometimes I have to do that a few times, but then an ad will run. Just wondering what yours is doing.

[slender jetty]

old news

[civic hedge]

There’s no clicking ‘ok’ . It does nothing , you either cancel or buy

So there’s a bug in the beach leap track .. somewhere right in the middle of the road you hit an invisible pillar . So far this cost me several dollars in rematches tonite , bc I was winning then all of the sudden BOOM! I swear my heart almost stopped , it’s really quite unnerving .. bc you know there should be nothing there .. I’m racing the ZONDA race and each time it costs me 50 gold coins to retry .. that’s like 50 cents each time .. I don’t have video bc I don’t hit it every time but there’s something there that’s causing a head on collision right about the point just after this photo .. just when you think you’re in the clear and ready to leap

[manic umbra]

I'd like to report the invisible wall which slows you down on Observatory Run... On the last turn...

[weak swift]

We've been reporting the invisible obstacles to Hutch for a year now, and nothing; they always act "suprised" about it - and end up giving us a fake terrain explanations...

[civic hedge]

They gotta fix these things .. this is costing money to my game.. it’s not fair at all

[weak swift]

I agree, but for now my suggestion is: dont put money on those rematches, just accept it and move on; it is what it is. And also these bugs affect us all, its equally unfair for all.

[graceful stone]

does someone also have the problem that the app freezes and closes? happens a lot the last few days. very annoying, you lose points

[slate oasis]

I think its resolved now

[limpid bison]

Took me ages to work out what the bug was 🤣

[slate oasis]

very strange - i know you on iOS so that cannot be the reason ;

[jovial cypress]

Looks to be a case of Quantum superposition... so technically it is possible...🤓

[crisp lava]

Has anybody noticed any glitch in tier A ladder rewarding. I felt I missed out on rewards in some runks, do not remember which round. Is it possible to check if at all I have missed out on any rewards.

[crisp lava]

Not often but we do have this issue. Need to be resolved also let us know the reason like whether it is an server connectivity problem or whatsoever the problem.

[graceful stone]

@crisp lava does not seem to be a server problem. when the app starts or at the start of a race.

[jovial cypress]

Stop the not scam spam

[raven spindle]

If you open a ticket with Customer Support from you game, they'll be able to run through the rewards you received in the event with you.

[crisp lava]

Ok and Thank you katie

[limpid bison]

Server is down

[coarse bronze]

For me too

[unkempt rock]

Me too

[coarse bronze]

Back online

[civic hedge]

I think you have a mistake in the Porsche spyder fusion .
It appears that fusing it to 6 stars will cause the PP to drop several points and the nitrous to become lower !! this doesn’t sound correct after requiring so much time , money , and resources to fuse !!! Please check , as this appears to be a major screw up

[jovial cypress]

@raven spindle @lime ruin can u take a look at this? Did someone forget to carry a 1 or sumtin?🥴

[lime ruin]

I'll poke the team about it! 👉

[slate oasis]

there is an issue with final stats ; the numbers are wrong .... but Nitro drop is not an issue it is same case with every car ( why ? no one knows but has been there for ages) Every time you fuse a car the nitro values drop massively. It has been reported many times but never been looked into or fixed .

[dusky robin]

Or the number is correct and they intentionally made the Spyder slow just like they did with the GT1.

[weak swift]

Most expensive beta game ever

[dusky robin]

Next month will be a more better S tier Porsche offered, then the following month the most bestest S tier Porsche, and people will rush to get them not realizing they are still slower than the P1.

[dusky robin]

Spyder 1k keys, Spyder turbo 2k keys, Spyder turbo 2.0 3k keys. Good news is it only takes 512 s5 parts.

It’s a great way to make players frustrated and angry enough to quit. Oh well 🤷‍♂️.

Yes it is. Until people stop paying the highest prices ever in a mobile game, they will keep going higher. Eventually even the coiners will give up though.

[civic hedge]

You’re right . We’re suckers

Well that’s kinda good news as I just got my first p1, lol oh a silver lining on a cloud in the rainstorm

[timid knot]

I can see posts already but wtf .... having spent a decent chunk of real money am seriously annoyed

Fusing reduced power ????

[limber pollen]

I already lost 2 tickets of the Ruf event - some kinda error with connection Please gimmi back my 2 tickets

[dusky robin]

Ruf and Lotus ladder is what he is referring to.

[timid knot]

Huh? Do you mean it’s reasonable to reduce power? I’ve fused about a dozen cars and not seen this. Doesn’t make sense does it?

[weak swift]

Well probably its just a typo in the graphic? 3 instead of 8?
What worries me is that some said that some PP stats (nitro for example) does get lower after fusion.

[marsh hornet]

Ian got mad at me once for claiming the game is in Beta.

[weak swift]

Well Im not insulting or being disrespectful, just pointing out that these constant kind of bugs and mistakes belongs to a beta/new game, not to a developed and expensive one. Just a thought Im sure a lot of people share.

[slate oasis]

@raven spindle @coarse bronze
Can anyone of you please explain this ? What is this? Why is it showing all the time and has it got anything to do with my backup? I am kinda worried. Thank you

[coarse bronze]

You can see the wheels through the car, lol

[coarse bronze]

Its just a visual bug but how does one not notice this is in a test???

[cold girder]

have been told it‘s because of physics

the faster the car drives the lower it gets

[timid knot]

Any comments @raven spindle @loud river @muted hamlet

[coarse bronze]

So shouldnt they adjust for that so that it doesnt look ridiculous?

[cold girder]

they can't do anything against it

[coarse bronze]

Dude

They literally designed the physics and the graphics and the cars

Can you for once not defend everything hutch does or doesnt do lol

[slate oasis]

The visual bug has nothing to do with car going fast or slow. It is design / physics issue and can be found be in other cars as well (even when they are static). Will it be fixed ? cant say ....

its not about the money tbh; we have to remember it is an arcade game so one should expect similar issues. Everything filters down to level of expertise / technology and money used.

[jovial cypress]

...and pride in the product u produce...that represents not only your company but yourself...

[dusky robin]

Seriously Hutch? You have most every serious paying player asking about obvious bugs in your most expensive car ever and you just refuse to respond?

[jovial cypress]

There's a reason for the saying... "good enough for government work"😏 lol

[slate oasis]

I know that but i was just trying to explain the limitation and its reason , was never justifying it. If you want real driving experience and looks there are other games out there 👍 but then they are way expensive too.

[manic umbra]

I asked them earlier about it and they said it's a part of the game's physics...

Suppose if they add collisions so that wheels touch the fender when the car jumps or drives offroad... You car won't drive and will bounce off as you see when you crash into you opponents sometimes...

Although in a 18 sec race I barely get the time to watch car's front.

[coarse bronze]

Which option are you choosing? Cancel? Have you been logged into Facebook previously?

[manic umbra]

@coarse bronze Happened with me several times in the past... For me it then does not shows my fb pic and name... Shows Google Play name instead...

[coarse bronze]

Hmmm that doesn't sound right. Sounds like the game is being closed whilst it's minimised. I'll check the crash reporter. Thanks for the info!

[coarse bronze]

That sounds like Facebook hasn't logged you in correctly and is falling back to Google. Might be worth trying the login option from the options screen (backup your save popup) if you want it to be logged in with Facebook.

[dusky robin]

@coarse bronze can you please comment on the PP of the new Spyder going down instead of up when it’s fused?

[coarse bronze]

I've just sent Hutch_Bob a message about that (with the screenshot that was posted above). I'll report back what he says.

[dusky robin]

Thanks very much.

[slate oasis]

Yes i have been cancelling it . And yes i have my game connected using FB hence i m worried more ; do not want to lose my back up

[jovial cypress]

😮 nevermind just racing games, there are no other games than rebel racing...period! 🤪

[coarse bronze]

If the game is connected to FB it will show the FB ID on the options screen, after the long Hutch ID.

[slate oasis]

yes it does show the FB id ... but then why does it pop up ?

[jovial cypress]

Couldn't they adjust the car's baseline static ride height... or tire height... or rim diameter... or fender height? Then when it squats the tires would still be contained within the fenderwell🤔

[coarse bronze]

It's probably because the FB token has expired and it wants you to login via the app (or webpage) to refresh it. Do you see your FB photo in the game at the moment?

[manic umbra]

But the thing is it will, roll over... When the car jumps rn wheels comes out of fender but when it won't, it will act like a there in no suspension and might fly away lol. @jovial cypress

[slate oasis]

No i do not ; so i will have to log back in now ?

@coarse bronze something interesting for you

You probably need to change setting at your back end Steve ; because it is asking me to allow FB track my activities whilst off facebook ( in short track my every move and activity )

[manic umbra]

Is it something to do with fb then? 🤔

[slate oasis]

Yes it is i will post a video of why this is happening to me because i made some changes

[coarse bronze]

I don't think it is asking that. It specifically says activity from Rebel Racing.

[manic umbra]

Oh okay... I still say Google Play is the best option to save the progress... We can also change the names... Several games like NFS NL use it. 😅

[slate oasis]

The 1st line - Your off-Facebook activity is turned off .... If i enable it then it will track every move including RR

[coarse bronze]

Google Play is only on Android.

[slate oasis]

Right i have allowed it for now ; i will monitor it as i still have the off Facebook turned off. Will keep you posted

[coarse bronze]

Ok! It should just be the connection between Facebook and Rebel Racing. That's the only permission that the game requests. Facebook have reworded their popups recently, to coincide with the release of iOS 14.5 and Apple's App Tracking Transparency.

[slender scarab]

Hi folks, first up, apologies for the PP drop. It's obviously something we try to avoid and I had checked fusion increases and thought they were all ok, but it would seem thats not the case here. We will look to fix this in an update. Sometimes its not that the car is performing worse, but that the simulation that we run to create the PP is off a little, but I'd need to check if thats the case here.

[raven spindle]

Facebook does the same to me all the time. It makes you re-confirm the sign-in at the start. I don't know what the criteria is though (sometimes it's been i forgot to turn wifi on my iPad so no internet connection caused it to ping up), but it hasn't caused me any issues as long as I make sure i'm signed in when i get to the garage screen

[raven spindle]

Samsung is correct, it also happens on the Ford GT, but can't be corrected.

[slate oasis]

I actually turned off a feature which probably caused it - But as long as my game is backed up i m good 🙂

[coarse bronze]

#🪲│bug-reporting message

[timid knot]

Ok, thanks for the update. What will the pp be for all up to stage 5 with 6* (ie only the stage 6 increases to do) rather than 563?

[analog crane]

@raven spindle . this Geico video keeps freezing during the free fuel.

[raven spindle]

does it let you tap the triangle in the bottom right?

[slate oasis]

Had same issue ; solution: tap the screen or go out and come back - that would resume the video.

[analog crane]

It does, but doesn't give you the video ID. Just takes you into re-directs to the Geico app.

[civic hedge]

They ASSUME you are going to dump loads of money and upgrade it further .. causing the Pp to get higher and then it doesn’t look so bad.. really there’s no rational reason a car should DOWNGRADE after spending $50 to UPGRADE , is there .

[dusky robin]

Hutch, you accidentally put a tier C offer in the current A ladder. As you can see from these two pics, the tier A offer is far worse than the tier B offer. Please correct this going forward, thanks.

[ivory rune]

I hope the fix isn’t to reduce the stage 5 PP from 565 to 558 or so 🤦‍♂️🤦‍♂️

[jovial cypress]

Wouldn't it be nice if @coarse bronze @lime ruin @raven spindle gave us rewards for finding things like this and reporting to them... nuthin crazy... 50gold/100 silver keys or 250 gold... little token of appreciation of our eagle-eyedness and for bringing it to their attention... or better yet make a few of us their beta test group... let us comb thru it a few days in advance for them b4 it drops live 🤷‍♂️

[slate oasis]

Do you know what those numbers are ?

They mean nothing and have no relation to car's performance in any form

I have no idea what you talking about, so i will leave you to it 👍

[limpid bison]

Do you have 2 rebel racing account?

Oh ok.

[coarse bronze]

The +340% --> +400% is the increase in the club points multiplier for the car (that's what the little diamond icon means).

[civic hedge]

565 -> 563 should never ever ever happen ever

[jovial cypress]

Additional weight due to all these parts required to upgrade😏

[tropic quarry]

Just got a ticket forfeited because the race loading crashed. It’s one thing losing a ticket, but -20 for Forfeit? A bit harsh no?

[analog crane]

@raven spindle this is the same video I told you about this morning. When you push the blue triangle in the bottom right corner, it brings up this privacy policy.

[jovial cypress]

@raven spindle @lime ruin are the 918 h2h gold reward values correct? Seems like those are the reward rates...🥴

[limpid bison]

They reduced it because they gave you free gold In the ladder 😏

[unkempt rock]

Class D events did not appear to me ... (Italy) why? @raven spindle

[slate oasis]

which events ?

[unkempt rock]

H2h

[slate oasis]

can you post the link from events ? which you referring to ?

[unkempt rock]

Off Road too

[slate oasis]

Both events appeared ; but if you did not register in time they now disappear from your event selection screen

Last time for registration was 04:00 am BST

[unkempt rock]

I know, but they haven't appeared to me, I'm sure

[slate oasis]

I am not sure if there is a way to check that now; since the entry is closed . But for next time check and report in time so it can be cross checked 👍 . However contact CS from in-game they may be able to help.

[unkempt rock]

Tks

[raven spindle]

Thank you! Steve shared the image with our Ad Guy this morning 🙂

[civic hedge]

Hi Bob , I’m curious . Because my spyder is fusing right now , what kind of time frame do you think we might be looking at with regards to seeing the stats corrected on the spyder , thanks

[coarse bronze]

There were no changes to the mass of the 6* 918. The PP issue was caused by an incorrect drag value for that car. I'm adding some further checks to make sure that PP discrepancies are caught before we submit updates to app store review.

[timid knot]

So if the drag value is wrong is the 6* car slower than it should be? @coarse bronze

Will there be some form of compensation to all 918 owners given that they will all have spent a good chunk of real cash to get the car @coarse bronze

[coarse bronze]

I expect there will be a small improvement in acceleration and top speed. We're talking about a very small drag value change. Everyone's car is the same, no one has been at a disadvantage. The next update will see the value corrected for everyone.

[timid knot]

Ok, but the 5* won’t be affected will it?

[coarse bronze]

No, the change is just to the 6*.

[slate oasis]

Make sure please my 5* stage 2 upgrade car's performance is not affected 😂😂

[timid knot]

That’s what I mean though? If the drag factor is currently too high in the 6* then it is slower than it should be isn’t it? I’m finding the 5* cars in the h2h very hard to beat in my 6*

I do enjoy the game which is why it’s frustrating to spend money on a premium product and it’s got flaws in it.

[civic hedge]

When would that next update be ? I’m just curious bc the car cost me like $150 and now I’m in the middle of races and I’m seeing guys with the proper PP showing ..
and I know you guys at hutch are off on the weekend .. so just looking for some answers

[coarse bronze]

As I mentioned, the change is just to the 6*

[coarse bronze]

I'm not sure what you mean when you say that you're seeing players with the proper PP showing? The base 6* 918 is the same car for everyone. There's no advantage for some players over others except for the upgrades that are applied. The fix for the 6* 918 drag will be in the update that's released before the next club season starts.

[civic hedge]

What I’m saying is this pp problem does not affect everyone . Some racers are affected , some are not and their cars are fused as they should have with no decrease in nitrous , handling or pp. BTW this is not from my car ..
I’m not trying to sound rude but you must understand our frustration.. this car costs over $150 ... and was purchased to race RIGHT NOW.. in the h2h that’s going on right now and the one that starts tomorrow . fixing this after these races are over has almost single handedly ruined these two races, and that’s what these cars were bought for

That’s before and after fusing to 6 stars , after is the 563 for those reading this not paying attention

[slate oasis]

You missed the conversation where Bob said they will fix it in an update coming next or later
#🪲│bug-reporting message

Nitro drop is common with every car , has been there from the start. There is no reason to why it drops but it is what it is . For reference, every time you fuse to any level / any car / any tier - the nitro value will drop. I hope this helps 👍👍

[civic hedge]

I saw the conversation where hutch steve said it will be fixed before season 3 . That’s worthless . The car was for this weekend !! There is no season 3 ..🤷🏼 the car was not ready for the race today and won’t be for tomorrow . Epic failure. If Apple store was connected to a REAL CREDIT CARD I would deny the charges for that car and all costs associated with it

[civic hedge]

You should take a look at your head to head races .. do you guys actually race in any of these things ?
You’ve got 100 slots , there’s a guy at the top with 4000 points 1/3 of the way through the h2h and there’s only 40 guys with any points lol.. ideally I know you don’t care because really this just creates a path for people to spend more money but taking away points from a player when he loses is like giving the advantage to every other player that person never raced . It’s a totally bizarre system meant to cause people to spend more money .. it could be better .. I had someone complain bc I beat him 26 times ... then I turn around and I get beat by the another guy 30 times - the same people get shown the same racers sometimes for 8 hours straight

[tropic quarry]

Hey, just realized that I got an S augment for Subaru. Can’t use it on any car (I guess we can call this a “bug”?). Is there an A/S Subaru planned at some point?!

[manic umbra]

@tropic quarry Contact the Customer Support from ingame.

[graceful stone]

🤔 🤔

B or C

[manic umbra]

I'm sick of these human errors... But anyways rewards and requirements are subject to change as they say.

[timid knot]

That explains why I beat a 5* off the line in my 6* then get beaten or just manage to win by hundredths of a second. I also have 14 S augments on the car too!

Like Heudj and probably most others with this car I paid £99 to get the keys and then at least 5,000 gold for resources to upgrade all to stage 5 and speed up the fusion so the car was ready for the h2h.

There needs to be an official response on what Hutch are going to do to compensate their most loyal customers before they stop playing and reduce Hutches income stream.

You have lots of very unhappy paying customers @raven spindle @slender scarab @coarse bronze

[timid knot]

There was a thread about making buying more ticket more expensive which I completely agree with for that reason, lost 12 races overnight in the h2h, lots by the same person who beat me on the same course 3 times in a row which doesn’t seem right 😦

[eternal crow]

It shows to upgrade the car from 559 PP to 559 PP - just above cash upgrade price.

Should I upgrade the car from 559 to 559 PP ?

[raven spindle]

I'll correct this now 🙂

[graceful stone]

@raven spindle 👍

[civic hedge]

More expensive tickets only makes it tougher for people who don’t have money to BUY more tickets . The people that spent money never were hindered by it, they just keep buying anyway

[timid knot]

Only more expensive to buy extra tickets, so still get 10 and 1 per hour

[civic hedge]

Yes , my point was it’s just more of a deterrent to those with limited financial resources ..

[timid knot]

Yeah, agreed. I’d rather there was no option to buy extra, as you say those that buy extra them hammer points away from those that don’t 😦

[slate oasis]

Yes , although it may not reflect the increase PP but you can see the power increase by +19

[manic umbra]

I think it gets back to normal if you change the paint or something.

[night stratus]

I have 11 players in my bracket, none with the name of tony kirk, then how am i supposed to lose by his ghost..??

Please look what's wrong.. @Hutch

Ohh...
Thanks alot brother..🤗
But devs should also look towards these bugs...

[raven spindle]

I've sent your screenshots to QA to understand why this might happen. Thanks @coarse bronze for giving additional info too

[manic umbra]

I think once it showed the fb name then the Google Play name...

[jovial cypress]

Stimulus checks being put to good use😏 wish i got one🙄 lol

[slate oasis]

@coarse bronze your server is messing around again 🤦🤦 8 minutes is enough time for even the slowest server to update.

[limpid bison]

Maybe he waited for a bit after he chose you

[slate oasis]

Let's see what @coarse bronze has to say about it . I did because of this mess up from h2h algorithm

[limpid bison]

Yes. Unfortunately, messing up your time when you know your about to lose does not get accepted by the server.

[slate oasis]

I wish for once we have an update which doesn't have bugs and is properly tested beforehand 🤦🤦

[limpid bison]

It reverts back to your previous lap time for that track doesn't it?

[slate oasis]

It doesn't, i had this tested few times.

Anyway let's wait and see what Steve says 👍👍

[candid oracle]

Still getting this annoying message... @raven spindle

[slate oasis]

try to reboot ?

[candid oracle]

I did it as i read in game & announcements...

U mean reboot the game or the ipad?

[slate oasis]

both

[candid oracle]

Ok i will the the 2nd...

[slate oasis]

force close the game and then reboot ipad

[candid oracle]

No luck, same crap...

[limpid bison]

The said they added more days but did not specify how many days.

[limpid bison]

They still haven't came up with the solution for this. Lot of people also think their Google ID is what other people see and not their real Facebook name.

[manic umbra]

Huge difference after applying augs...

[dusky robin]

Augments = faster. But augments do not increase the pp you see.

Augments are here...

[manic umbra]

Yeah applying augs won't reflect the stats.... But you can see a yellow bar in the stats... And performance is increased a bit.

[dusky robin]

Put Modules on your car from upgrade screen.

[manic umbra]

BTW guys, pls head to #💬│general to continue this conversation. Let's keep this channel on topic.

👍

[dusky robin]

I have an actual bug to report. Does this happen to anyone else?
When you watch an ad to get an extra run in an h2h a timer starts for 60 minutes before you can do it again. But sometimes the timer breaks and it says you can watch an ad well before the 60 minutes are up. You watch the whole ad, then the game freezes and gives a detailed error at the top. When you click the screen the whole game restarts. The ad timer stays wrong and you have no idea when you can actually get the extra run. Very frustrating. @slender scarab

[slate oasis]

It is self explanatory 🤷‍♂️ the cool down period has not completed

Its an issue with timer , has been there for ages , there is no fix for it .

And it happens every now & then ... so not to bad i guess

The best way is to keep track through your last race

[limpid bison]

Atleast once every H2H since I started playing this game 🙂

[dusky robin]

So they have a known bug that they never tried to fix? Ugh. It happens a lot, not once in awhile. It’s not like there is something we can do to prevent it.

[slate oasis]

The only way around is to track your last race through history that will tell you when the next ad is due

[dusky robin]

Ok thanks. I hadn’t seen it reported. Guess we just live with it.

[jovial cypress]

🙋‍♂️ #metoo 😒

[limpid bison]

This Ruf Vs lotus is filled with bugs for the RUF. In every single corner, there is a drop in speed most of the time when it is versing the lotus.

[woven brook]

Help Hutch Katie ... there has been a bug making me for through the tutorial every time my phone gets turned off and turned back on ... this started after I had to reinstall the app before this season.. upon going through the tutorial somehow I accidentally bought a crate some booster crate for a lot of gold I never wanted to use that for . I would like my gold returned and the 4 items given back to hutch please , help quickly, I needed that gold!!!

[civic hedge]

💪🏻💪🏻💪🏻it’s tough out there

[vivid viper]

Not sure if bugbot or a need to have a suggestion for game play.

So how does my ghost come up seven times in row against same opponent , yet I only come up once against said opponent ghosts?

[slate oasis]

If you have less players in group that can cause this too 😦

[vivid viper]

I understand you will win some and lose some races, just strange in a matter of 10 minutes you lose to the same opponent. .

[stoic glacier]

I found that customizations are not staying on my car when I change devices. Android S21 and tablets

The same car can be purple on one device and red with yellow calipers on another.

[candid oracle]

The error eas to beat john at 1sr time lol

Was*

[gritty patrol]

Just wondering why I I did not get my prizes of 30,000 25 silver and 15 gold keys after winning an event?. ..

I didn't get squat the event ended and just disappeared with nothing happening.

Nothing at all. Just the event was gone...kinda some bs considering it was my first event to enter. Does this happen often if so I will just delete the game.

[raven spindle]

If you open a ticket with Customer Support from your game, they will be able to check if all rewards were added to your balances. If any are missing, they will be able to add them for you. We have a lot of players receiving rewards successfully after events, so I wouldn't say this is a common issue at all.

[manic umbra]

And I believe Unity uses C# too... 😅 @coarse bronze

[compact flint]

I need help

[slate oasis]

Restart the game, and phone

[compact flint]

Ok now its working

[solemn magnet]

I bought money but it never went through so i got broke now i wanna know if you can fix it

[civic hedge]

Your screen shot shows a guy that was doing a marathon of ticket buying and reraces ... that’s exactly how it looks when an opponent keeps choosing you from the 3 person h2h lineup he is shown .. he figured out how to beat you , so he kept doing it again and again and again ... hutch supposedly is working on a fix to prevent the same opponents showing up time after time after time ..
If you race in a h2h it can be an hour or more until you see changes to specific tracks’ opponents. It’s frustrating .. and I know bc I’ve been on both sides of it too

[novel kelp]

There will be no fix. This problem has been around since the start. it’s actually not a problem. Maybe for you it’s a problem. It’s a problem for alot of people in this game. The matchmaking system for this game is beyond screwed up. We should be able to race against people that take our points or within + or - .100 of our race times. Any more than that and you get your points taken constantly

[gritty patrol]

@raven spindle I don't know what you mean by "open a ticket with customer support". I can't find customer support on the game.

Never mind I figured it out.