🐞│bug-report

[lucid tendon]

When the lap completes I am getting the random lap reward but not getting when it lands on the tile next to lap start or the 1st tile. This happened 3 times now and the problem is for only for this tile which is next to the lap start. So total 75 vouchers tickets did not get.

[next orbit]

U are getting the vouchers, it just doesn't play the animation or show u. It goes straight to ur inventory

[lucid tendon]

I will check and see if that's the case ...thanks for letting me know.

[vale thistle]

That’s happen to me 30x times 😂

[hallow sundial]

<@&667607304300134430>

[proud sail]

it's a lvl 3 character

[proud sail]

Hello , There was a display issue , it shows you didn't get anything , but the items were go to your inventory already ,we will fix this issue , sorry about the inconvenience

[modern geyser]

Insufficient resources to complete what was already finished

[livid trout]

Thanks you

[proud sail]

Hello , where did your tech reach to before the new class system ?

[proud sail]

Did you research those tech before？

[lusty lintel]

Day 4 of the reset timer in Peidmont camp not doing anything. Should I just give up on this being addressed?

[gritty flower]

sorry but what you mean? His account is level 45

[proud sail]

The uid is a lvl 3 character

[livid trout]

The new account UID yes, I don't think you can see the old account UID. 537176708851

[hoary dirge]

Uid 445742880198, s1478. I have not received. The people on my server have been received by them

[livid trout]

@proud sail just want to Tag you in case you Miss this

[wide snow]

Says data error while doing research option

[last halo]

Says my March list is full and I don’t have any troops out yet

[urban kettle]

I spent the whole say gathering resources on level 6 farms and when I connected I didn't get any resources ._.

[left lion]

All my research was completed before this update, now I don’t have enough resources to complete the new ones. This is unsatisfactory!!!

[modern geyser]

@proud sail I had my 6th skill slot on navy before, now I'm missing nameplates to do further research.

[wide snow]

Same here

[devout mural]

Gems for 2 minutes speedup

[left lion]

So players who had previously completed all the research for there professions will now have to gather more resources? Why didn’t you preview exactly what was needed for the new professions? This is so disappointing and poorly managed.

[urban kettle]

UID: 531651155671

[modern geyser]

That is annoying but it was mentioned in the mail before. 😑

[hexed island]

am I supposed to have 300mil food and oil left over after using all my speed ups? Something seems wrong

[distant crown]

players on my server are reporting not getting any food/oil refunded to their inventory

[lyric prawn]

Our sever just went through the whole process of the new perk trees. And either I didn't get all my resources back or I used them in the wrong spot . Is there anyway I can reset the progress in the general spot? I believe I maxed those and wasn't supposed too. Before this happened I had both my towers unlocked and maxed to 3. And now I can't even get past the first perk on master.

[merry abyss]

Good morning my dear Devs 🙋
I choose Combat Elite by the new Class rework and it Said i'm Legendary Craftsman

[urban kettle]

They mention in a mail "gathering troops are going to disappear even if you spent more than 12 hours gathering" or some? 😩

[modern geyser]

Mail said, all units outside the base will be withdrawn and System will not retrieve collected resources when withdrawn

Tengo las tecnologías de instalaciones de comida y combustible estudiadas, pero no me deja construir ninguna

[proud sail]

The new tech tree will make you finish all those general tech first , so maybe your resource go to them firstly

[wet perch]

Hello , i got a Problem i do a wrong thing and upgraded the general perk first an now I can’t research in the specialitation becaus aid ressorurces , is it possible tu reset the general Talent??

[modern geyser]

I'm missing name plates, not rss 😏 I don't think i need name plates in general perk or is that new?

[wet perch]

So I do what they tell me to do and I do it wrong …. Nice topwar

[stable obsidian]

The fkkkkk is thissss?? How do we swap plates for gears?

[small lance]

Exact same situation for me, UID454094677474

[wet perch]

@proud sail , is the a possibility to reset general talent?

[forest badger]

Seriously TW!? My tree was maxed before this reclass, and now I'm short rss on 18 upgrades!?!!!!!

[craggy goblet]

Queue Lines are missing as well as "ok" is Missing

[proud sail]

Guys , the new class system is now testing on some servers , if you want to become a Battle elite but still have many gears in your hand , make sure you choose to be a Mechanical Master first to use up your gears then use the free re-select class ticket to be the Battle elite again ! The progress will be saved when you transfer to Battle elite !

[dapper wharf]

@proud sail hey rubes can you guys work to swap around the gem and research button. Idk how many people already accidentally used gems to speed

[merry abyss]

My Game Said i'm LC... But i choose Combat... Why?

[modern geyser]

We have any bugs. I am a GM but in the list where other people can see my name is LC and the display with stars isn’t working

[wet perch]

But I’m missing ress because I full perked the general talent like I was forced to

[modern geyser]

Albo mi zwrócicie klase, albo już nie zainwestuje w te grę nawet grosza.

[stable obsidian]

You didn’t think to mention this earlier? Wowwwww. People have already done it wrong and are super angry that this wasn’t made more clear. Everyone assumed it would be like the old system where you have a perk item exchange. I would suggest compensation via at least one more class exchange book is needed.

[rain brook]

Now It's only very time, when class items exchange event should happen. But by some reason it's not released yet

[stable obsidian]

Behold the confusion!

[burnt condor]

Guys , the new class system is now testing on some servers , if you want to become a Battle elite but still have many gears in your hand , make sure you choose to be a Mechanical Master first to use up your gears then use the free re-select class ticket to be the Battle elite again ! The progress will be saved when you transfer to Battle elite ! Same to whom wants to be Mechanical Masters but with nameplates

[silver sparrow]

I changed to "Mech" but name plate didn't converted to gears, why?

[merry abyss]

Guys , the new class system is now testing on some servers , if you want to become a Battle elite but still have many gears in your hand , make sure you choose to be a Mechanical Master first to use up your gears then use the free re-select class ticket to be the Battle elite again ! The progress will be saved when you transfer to Battle elite !

From Rubes

[royal socket]

I chose battle elite didnt know that i could exchange gears to plate by choosing MM first. Is there any way to revert this without have to spent 10k gems? Any help please?

[proud sail]

Guys , the new class system is now testing on some servers , if you want to become a Battle elite but still have many gears in your hand , make sure you choose to be a Mechanical Master first to use up your gears then use the free re-select class ticket to be the Battle elite again ! The progress will be saved when you transfer to Battle elite ! Same to whom wants to be Mechanical Masters but with nameplates

[small yarrow]

This was late, please provide a class items swapping event asap :/

[gleaming dagger]

I call bs…. Where are my gems used to speed through this???? You guys just killed this game for good

[onyx sapphire]

How to switch the surplus nameplate I bought from day 1 and I can't use them up as I don't have resources. How will I switch to Craftman, I will be stuck with those nameplates and no way to switch them.

[rose shoal]

I’m stuck with a bunch of nameplates I can’t use now, where is the event to exchange these class items?

[empty mason]

I didn’t get enough speed ups or gears to get back to where I was. I even used all my extra 15x 12 hour speed ups and hundreds of extra gears. Please help!

[short void]

I need to convert my plates into cogs. This is sub optimal

[plain kiln]

Yeah. We need to have some support here for those of us who selected another class than what we had previously and now are stuck. Having to expend 10K gems for this is ridiculous. A simple fix would be a class item exchange event.

[proud sail]

Still trying , low chance tho

[modern geyser]

Devs sayd there Will be class items change event. It was in official info about class rework. So idk What prob Is here. Simple event And everyone Will be happy. We give devs our money. And they **** on us

[short void]

This class reset was something that top war decided. I was very happy as TM, the least they can do is provide all players an easy opportunity to sort this mess out

[molten fractal]

Is there a way to get back resources from general perks

[small yarrow]

Another solution, may be sending a compensation mail with another free ticket for the extra swap that's needed. But wouldn't be practical because most members will not get how to use it properly and the issue will persist

[last halo]

Yeah class action seems likely

[languid crane]

i was 8 upgrades away from finishin the old tree now im 17 away and ive lost 60% atk

[plain kiln]

Who do we need to contact to get the class item exchange event going?

[gloomy plinth]

Why does topwar put effort to make a randomiser for this?
When everytime you are gonna give main rewards at last
Just put them in order…no need to put brains to code a randomiser for this😂

[wet perch]

I got the same problem but got no answer

[proud sail]

All the resources were refund , but the new tech tree you will have to research general perks first

[plain kiln]

I received this just now in system mail. The update has been in progress for 2 hours. Ridiculous!

[short void]

Great. Reset classes, allow players to work through the class and select new role, find they are stuck and then send a mail out to tell them that they are stuck. Great.

[rotund bay]

The rss shortage is ridiculous. I had maxed out army and nearly navy and now I can’t even max out army!!!

[dusky thicket]

Done my tree and I can’t build a facility and yes it’s unlocked before you ask

[wet perch]

I got the normal research finished , but like u say we have to research general first, I don’t got enough Ressources for the specialization talent . So I finished all general perks but don’t got enough rss to go where I was before in specialization

[topaz current]

Is there bug on 5th skill? Some players don't have its improvement but still have it.

[blazing mural]

LoL, devs played smart by sending that mail, they sense the shet storm coming. Not just this, they just made a new way to earn more by increasing cost of upgrades. 😂😂😂

[dreamy siren]

wieder typisch topwar, vor 10 das update veröffentlichen aber um 11 erst die Mail, dass man gear/nameplates nicht tauschen kann. WAS LÄUFT FALSCH BEI EUCH? Sofort nochmal einen Tauschevent

[plain kiln]

Well, they failed to realize they time stamp their own messages. I’ll be expecting them to correct this immediately.

[small yarrow]

Not that general, she meant the first one on top not the general in the bottom 🤦🏻‍♂️

[dim ridge]

Ich habe die allgemeinen Talente zuerst fertig gemacht weil die ja schon beim den spezial Talenten fertig waren, jetzt habe ich 2,6k Namensschilder übrig und keine Ressourcen und Beschleuniger mehr....kann man die allgemeinen Talente zurück setzten ?? Ich beauche sonst Monate um wieder dahin zu kommen was ich vor dem Update hatte....

[wet perch]

So when there is written general I do general ….. not My fault then the thing in top is BASIC not general

[ivory ember]

After using speedups, the gems to complete do no refresh unless you close and reopen window on talent

[silver sparrow]

Lol

[rotund bay]

Agreed we had already selected the class by then.

[wet perch]

Habe das gleiche Problem

[grand scarab]

What's the difference between these two?

[plain kiln]

A mail message in our system mail immediately upon maintenance update or flashing on the screen in the place of the sales pitch for a purchase pack would have been more apropos.

[onyx sapphire]

This is unacceptable to not allow us to switch the nameplates in my inventory . Bring exchange event in today's reset. I can't switch until you bring the event

[solemn tapir]

Me too the some. All attributes had decreased Dramatically

[unreal fiber]

one is two white arrows, second is big green button

[feral solstice]

Random here is 0.000001 if not all is secretly in order 🤦‍♂️

[modern geyser]

Not so much a bug, but an urgent question that I can't get answered anywhere else. My updates class tech tree is at the beginning. If I do the research, will it increase the number of transfer tickets I need? I need the same number now as I did before the class reset, which seems wrong if doing the research increases the number I need.

[subtle latch]

What are those 10/10 after repair slot and battle rounds?

[small yarrow]

Reser talent "bottom" will return your resources. But class reselect "up" will not return anything. It will move you to the excact position of your upgrade in the new class.

[silver sparrow]

I used all tickets but the game sent the mail after it, and not to change my profession I need use gems 😡😡😡😡

[royal socket]

You mention it too late, most of us choose the class we wanted first. 😭😭 Please help me out..

[grand scarab]

Thanks!

[dusk cove]

I had 6 skills before and now I cant get there anymore, I lost the 6th skill of my navy this is unacceptable

[stable obsidian]

Same, but then I checked my heroes and the extra skill is still there lololol, it appears it’s active but yet I haven’t technically unlocked it 😂

[modern geyser]

One up make you an combat elite the other down make you choose between Profession legendary craft or grand scientific

[dusk cove]

check it again they removed it just now already

[sick trellis]

We lost the first battle in Top-Star event and SvS tab got us a new match. Is this a bug or we still continue with SvS ? (We just got the class rework)

[wide summit]

translation problem , this perk. is it attack or HP ?

[nocturne leaf]

I can't see both world chat and alliance chat. How can I see them. I have pressed open button but it is not opening

[silver sparrow]

I used all tickets without any changes, now it required tons of gems 😡😡

[topaz current]

There is a new building. Build it.

[nocturne leaf]

Yes I have build it

[lost needle]

Okay I went to the combat elite tree which I originally was, and used up all my plates. Then selected the reclass ticket to switch over to mechanical master but none of the plates converted over to gears. Now what!? Even following the directions it doesn't work

[nocturne leaf]

Got rectified when I opened the game in laptop.. Thank you

[elfin blade]

Now this one is bouncing around, too. Stop this insanity, it is driving me absolutely crazy!!! 🤮

[dreamy scroll]

Warzone defence is still using the old class system for some players

[dreamy siren]

but its same progress in tree isn’t it?

[lost needle]

I did get to the approximately my original tree location in combat elite then I went to switch over got all my RSS back and my plates but they didn't convert. So I am now currently stuck at the beginning of the mechanical master tree and I can't proceed. If that makes sense. Sorry for grammar, using voice to chat

[steep yoke]

Too many players got error as "you need at least 50 level" while choosing profession. But already they are 80 level and completed trainee officer. They thought that they need complete general skill perks first. That's why they tried complete it. They wasted 2 billion resources and too many speedups. This bugs like traps. Please send system message. And roll back the victim players's general skill perks.

[slow timber]

I lost my account, how can I get it back

[dreamy siren]

did you use green button or circled arrows?

[upbeat turtle]

I think there is a bug in the new skin... When we equip the training skin, the training speed is applying... Once we change the skin, the training speed is being removed...
But when we equip the training skin again, the training speed is not getting implemented...

[dreamy siren]

we lost. and now have svs against the other loser (both winners face in next round)

[royal socket]

Rubes, please make exchange gear to plates once more.we all made a mistakes by choosing the class we wanted to early,hence we have so many left over gears. Please reconsider.

[lost needle]

I I use the reset talent green button, which used up the reclassification ticket.

[dreamy siren]

yes than you get it back and can’t change. if you use circled arrows your tree will switch but same progress

[terse mural]

Why didn’t I get enough resources nor nameplates to get back my extra skill slot back

[lost needle]

Well that is just plain silly. Why have a giant green button at all!!! If they were trying to stupid proof the process, it wasn't stupid proof enough, 🤣

[dull cedar]

Has it changed position in the list?

[modern geyser]

Can somebody who really knows the answer reply please. No guesses.

So Ruby I did. what you said but I don’t get it now… how can I get the exchange ? Should I now just go for the first basic tree or what damnnn

[short void]

Why didn't the game just return all class items as chests. It would have made this process far easier. This is just daft.

[modern geyser]

Well my problem is now Wth should I do now ? If I wanna return to my old Progression i get 40 gears back 🤣 and rip 20 k diamonds

[lost needle]

1000% this. Plus the plates and gears should always revert back to chests and there would never be e problem.

[raven plaza]

New update is ridiculous. Instead of saving us some time for collecting any rewards, we now have to do the extra tap on the screen, then wait until our rewards decide to graciously descent into our Inventory. Just wonderful. In a game where sometimes seconds matter and where we actually pay money for it to work faster. 👏 👏

[short void]

There are too many people in a similar situation. I'm waiting for the game to do the right thing at reset. Here's hoping.

[modern geyser]

Hope they fix this.. don’t wanna have spent 10 k diamonds for nothing … we need a official explanation on this … not just the pins at general chat

[royal socket]

Yes, at least have the exchange gears event back.

[modern geyser]

I want my 10k back

[south jewel]

Before the change in training, it was said that no one would be worse off. Now just GM have lost skills that they have previously acquired. March size, 3Heroes, 6th skill slot for example. Many of these skills would now have to be reacquired. This is not ok. Acquiring them cost everyone a lot of time, effort and often money or gems. Please correct this.

[kindred grove]

This is a complete joke. Two days ago my specialization screen was completely blank and forced me to use the ticket in the mail to get it back to the way it was. I did not plan on switching anyways. Had to use rss and speedups to get back to where I was on the research. Now with the update I had to go back and re-do it and now nowhere near where I was on the tree. Contacted in-game support multiple times with no answer finally to get responses “you used the ticket on xxxx”. Well no shit I used the ticket cause I had to

[shut orchid]

I was part of the elite troops but it doesn't evolve so as not to lose resources now in this new system I couldn't get enough 3 heroes, it will take another 2 or 3 months to release lack of consideration for players

[polar coral]

Same here, not enough name plates

[terse mural]

It looks like they added something extra in between

[modern geyser]

Repost …

[dull cedar]

That would probably explain why

[agile glacier]

Hey. Is it possible to finish trainee officer, go for combat elite, and now it shows I'm a LC ?

[empty ermine]

HELLO DEVS. I DIDNT GET THE EXTRA SKILL SLOT I HAD BEFORE THIS REWORK

[austere needle]

Please write to in-game support

[austere needle]

At the beginning before finishing the tree it can show different stuff.

[kindred grove]

In game support sucks. Was told I was on a waiting list and then they basically said “sorry” and that’s it.

[austere needle]

When was that you contacted them?

[dreamy siren]

i always got my problems solved.

[lost needle]

@austere needle please scroll up regarding the plates vs gears.

I bet, lol

[austere needle]

Too many🤣tag me on it

[modern geyser]

Tara read mine too..

[terse mural]

None of us did

[sand wadi]

Everyone if you’re having problems with the game contact your credit card/ Apple/ Google pay and demand a refund for all purchases. They deliberately changed what you have already paid for and compensation is needed!!!!

[austere needle]

Good suggestion. But remember you will not t be able to play anymore

[modern geyser]

I am month back. ressources I got are not enough to come nearly there where I was. pay for dias and the update takes next money

[thorny jay]

These 2 players selected combact and are done with their tree update but it is showing them as LC. I checked with another player who selected MM and his is showing as LC also

[austere needle]

You got an email about how much you got back! Compare it with this

[polar coral]

does it said on the mail that your account will be degraded? i did not get my skill slot +1

[austere needle]

Skill slot is replaced in the tree and probably need more RSS than before to get there

[rough crater]

ongoing research not getting resources and nameplate

[polar coral]

The returned name plates were not enough, RSS i have no issue… but my point is, i was on that status already before, now it was taken away from me… it was done with time and effort

[austere needle]

Please compare what you got back with the screenshot I shared above

[polar coral]

I only got 2.6k name plates

[dim ridge]

Me to, I have 2.6k nameplates but no Ressources an accelerator

[polar coral]

My general concern here is do not get anything that i have already and was done correctly, i will understand if it was an error or done wrongly before

[austere needle]

Please send to in-game support

[novel hatch]

Lots of our members, if not all, were shorted on resources as well. This update shouldn’t have put players weaker than they were. I hit far less on WB today than before the update. I am sure we will all get 50 gems for the trouble though…

[dim ridge]

Im in game Support gibt es keinen treat dafür

[austere needle]

But have you compared what you got with the screenshot I shared?

[pallid flax]

At least they listened to our requests and added a slider bar to the fast combat 200 clicks every 50 minutes research, oh wait they didn’t. stop doing updates that don’t help the players base. This is getting ridiculous

[austere needle]

Bot developers only help with the big command here on discord. They don't work for the game

Please delete that tag

[wide turtle]

Hello is an mod online,I have a complaint about a bug

[austere needle]

😅

[earnest igloo]

You are invisible Tara 😜

[austere needle]

Sure if it really is a bug

[dreamy siren]

nein du kannst aber dann einen eigenen fall erstellen

[dim ridge]

Wie erstelle ich denn einen eigenen Fall? Er gibt mir Themen vor die nicht zu meinem Problem passen.

[sage otter]

If I see that correctly, the entire resources from the first Techtree are missing. This may not be particularly important for large accounts. Smaller accounts sometimes did not even come with the ress to the selection of the profession

[elfin blade]

Hi, we need help with the mess this update created!!! In my alliance alone we have several people who were confused by the system mail we received. Way too late, as I have to add. They choose the wrong profession and are now stuck with the nameplates/cogwheels in their inventory. They are very angry about it. We already had someone quit and delete the game today. 4 more want to do the same if they don't get help. And only half of the players in our alliance have been online yet...
We also have guests from another server we want to transfer to after SVS. They can't believe how badly this is handled and are definitely not looking forward to be overwhelmed by this upgrade!
This is just 1 alliance on 1 server. Judging by the mass of complaints here there needs to be something done and quickly!!!
Bring back exchange event or at least give players another profession change ticket!
My server 1088, will PM UID if necessary.

[dim ridge]

Ich habe day gemacht kara, mit server nummer , meiner id und einer ausführlichen Beschreibung mit Screenshots....und das war die Antwort

[wide turtle]

Jetzt heißt es warten.
Hello, I would like to add to the message from @elfin blade that there is a need for action if this does not happen, many loyal customers will leave the game, so I ask that every player has another opportunity to change new updates always cause a lot of unrest, but this update simply exaggerated it it must be worked extremely urgently on the professional talent otherwise there will be less game fun so finally do something !!!! it cannot be that we are the trying rabbits and that we are not listened to on the subject of mistakes so listen to us and give us another ticket I speak on behalf of many players!

ps: I am also affected,I would be happy about a suitable compensation, because simple the mail firstly came too late and in addition, the important news should be put somewhere else so that you can read them sooner

Many greetings Rüdiger from the server 1088. Please write to me with suggestions for solutions

[summer elk]

I think it's messed up here with the info

[wide turtle]

😂

[royal socket]

Yeah,they announce it way too late. Should have the exchange gears event back

[dreamy siren]

und ja 6. skill kostet mehr, weil der Baum davor mehr hat. cmd 25% statt 10%

[errant thunder]

I can't get any of my professional tree back and vouchers don't work. At square one.

[sweet matrix]

The new update makes the game super laggy. Remove that yellow halo when you click anything. Why change the effects when it is functioning well? Not all changes are good. When you click collect something, why does it delays so much just to make it done? It used to be faster. It is kind of irritating.

[terse aspen]

I didn't receive all the speeds, and name plates, and can't open a ticket in game, because I'm still waiting for an answer, and waiting to get compensation to get the valhads I lost in svs without get a chance to repair them. Where I can send a message to complain about the lack of speeds?

[lime vapor]

Some info have been mixed up!

[rose shoal]

Where is the promised class item exchange event

[devout lichen]

there wasnt any .-. you got a Free change ticket, you got 2 mails saying what you had to do .-.

[severe kayak]

The tab for Navy and Airforce, once selected, needs to be increased to match the character size.

[finite fractal]

The game is listing those that chose combat elite as legendary craftsman

As in when someone else clicks on your profile pic in game it lists the wrong class

[royal socket]

Please have the event exchange gears back. The mail announcement was too late for us

[devout lichen]

this is pointless 😑
way to waste 200 gears

[placid marten]

Is there a chance we can play top war from browser in a meaningful way? Now, the game doesn't remember our connected accounts, so we start over and over. So, there's no use in playing game from browser

[plain kiln]

Ditto to everything said. Waiting for reset to see if there is an update.

[rose shoal]

You mean the mail sent 2 hours too late right?

[plain kiln]

Wow! Thank you Top War for the class item exchange event. I knew you cared about us and were not just greedy blood-suckers looking to dupe faithful players out of 10K gems resulting from your lackluster communication. Way to show us you care! 😂🤣🙄

[civic atlas]

I mean wasn’t hard to work out how to do it they said they wouldn’t bring it back and that progress would transfer from class to class I mean not sure what you’ll expect

[devout lichen]

it was easier to just unify both items and F it, guess its too braindead

[quartz marsh]

@proud sail I messaged you, and got no response.

So I submitted a ticket, with all of my screenshots, proving it was actually impossible for my server to gain points during the championship match. My attacks didn't even so much as give me kill points towards arms race, let alone gaining points from the ruins we captured, which didn't shield when captured either.

This was the response I got.

Our server was literally unable to advance in the championship due to a game-breaking glitch and your staff has not even so much as acknowledged it.

What do you plan to do about it? It's been 3 days now without a word.

[devout lichen]

lv1 ruins never gave points for capture, but they should be a pit for individual points

[fading gyro]

Please provide setting to turn off new animation of selecting items, rewards, et cetera. Thank you !

[plain kiln]

At 3am ET, the update took effect that removed skill tree progress and made everyone start over. At no point during that time was it stated by TopWar or on Discord that you would have to completely reset your progress and then use the tickets to reclass. That very crucial step was provided 2 hours after update was released. There are now countless people like me who believed “progress will transfer” meant that the materials would be interchangeable in a reclass and selected the new class only to find out that is not accurate. The email from TopWar should have been released at update and many people would have been spared. Perhaps this is not a problem for you, but to state that it is “wasn’t hard to work out” when there are countless people with the same issue is tone deaf at best, and honestly, we need a remedy not useless commentary supporting a botched system update release.

[civic atlas]

You should really read back over the multiple in game mail they have sent out over the last week or so about it states in there that it would work like this don’t blame the devs/ discord mods if you can’t read and understand basic instructions and they clearly sent out that mail after the fact due to people not reading the previous ones and making the same mistake you have I’m sorry I’m all for demanding crap like the BS SvS lagging and repair bay lagging ect but this was clearly laid out well in advance and people complain because they didn’t read 🤷‍♂️ what you’ll are trying to achieve but this isn’t a issue TW should have to be concerned with when there are greater issues with the game

[modern geyser]

Wtf is this😑😑 why!

[plain kiln]

Show me where this was stated explicitly in mail prior to 5am ET. I would love to see that. It is clear that you don’t care about this issue, but I could say the same about issues you may have. The difference here is that I value your concerns and believe that this forum is established to remedy issues with the game. I am not going to discount an issue you have because it is not affecting me. I am stuck at the beginning of a skill tree with no way to progress unless I spend 10K gems. This is not an issue of some failure on my part or on the part of others to read explicit instructions. This update works fine for people who wanted to stay in the same class. It is those who wanted to reclass with this update who were misled and not given appropriate guidance in a timely way. I am happy to take ownership of mistakes that are of my own making from not following guidance, but that is not the case here. Again, feel free to prove me wrong by posting the Top War communication that stated this.

[uncut void]

I used all of my own speedups over 1k 5.ins and several hundred 1hr + 8hr.... and another 200+mil of 🛢 and corn 🌽 and I still fall short?

Fix this already znd return of my extras.

You guys always screwing something up.
Learn how to roll out an update prior to actually rolling it out. Have a roll back in place in the event you screw up.

[wide turtle]

hello we need help the perk update has sparked many errors, we ask for immediate help !!!!!
Several players on my server I have included the mail about the update received too late, we ask that the exchange event of the perk items come back permanently and that every spanker change job ticket, please also receive a specialization ticket.
there is an urgent need for action‼ ️ ..
In addition, it would be appropriate that there is a suitable compensation for this serious error

please write to us if you have any questions
Kind regards Rüdiger from server 1088

[sharp imp]

The way the perk items were done was not as described. I have 1k gears I can't research with yet, if I go combat they're just dead??? This has to be a bug cause that's a terrible way to do it

[civic atlas]

Point number 4 date and time at the bottom Also for the record I’m saying this isn’t a bug or and issue on the developer said could there have been better communication sure are people not going to read things and stuff it up sure but you had a free class swap and when you look at the mail they sent you with you RSS speed ups and NAME TAGs/GEARs and look at your inventory then refer to the pic dot point 4 it they are actively trying to make it easier for people to lvl up and max out there perk trees as well as the reduced total tags/gears and eliminated the whale speed up day hack in EL i swapped classes and had done all that before the mail was sent out about how to do it but I also ready the patch notes and system mail and if I’m not sure I ask here or in other discord’s/alliance chats

[thorny jay]

I got the same messege from support. I love how we get all these unnecessary UI make it look pretty updates but can't actually make event run smoothly. I am super turned off by the same atm. So I spend money to keep my troops bored at home bc I can't play a war game 😒

[quartz marsh]

Guess I should have taken a different screenshot but same thing occurred on level 2

[muted hedge]

Why do I have hundreds of thousands speed ups but ran out of resources in TRAINEE, yet was at 3rd hero march before this "upgrade"?

[coral shore]

With returned resources I able to upgrade this far only, even I haven't wasted anything,
Only completed trainee officer which is mandatory for this section

[sharp crown]

because I suspect we have been ripped off. I have run out of oil and food too.

[muted hedge]

The mail they sent stated i received 1.46B each of oil and food, but it never made it into my inventory apparently

[wet perch]

Hey , is ist possible to reset the General Perks pls help

[forest badger]

Is it possible to reshare? Before the update my tree was maxed, and now i'm short rss and can't complete 18 upgrades. I was tempted to complete suppression, but held off...lol

[modern geyser]

I dont know if that is any normal.. I m vip 12 and i saw f2p very near with tree where i am now... Here screenshots, let Me know if i am at the right spoot with researches regarding on what i had before

[plain kiln]

Point#4 leaves out the critical component that you must put everything back as you had it using all of your resources and then use the tickets. It is VERY MURKY at best. I appreciate your defense of Top War and the devs, but so far you have not provided evidence that all of us were explicitly told that we would have to reset all of our progress before a class reselect could take place. In fact, Point #4 appears to support the notion that Elite Nameplates and Mechanical Gears could be used interchangeably. A remedy is needed for this that does not cost people a ton of money to correct what should have been communicated in an explicit way as it was 2 hours after the update was released. I know I am not alone here and if there is a better place to express this, please let me know.

[wide turtle]

@austere needle Can you please answer me via pn please

[prisma rapids]

with this whole new Re-classification to the Military Academy training... I've received back all; Food, Oil, Standard Speed Up Training and Elite Nameplates returned... however ZERO Red Gems... personally I've used well in excess to 3-5k in Red Gems additionally to speed along Training Skills... but this has not come back to me... so not only do I need to waste time re-doing the training, Ive lost the already spend Red Gems.... 🧐 😡

[modern geyser]

You get everything that’s done back as speed ups no matter if you used speed ups or not

[rough crater]

ongoing research not getting resources and nameplate returns

[rustic prism]

I can’t get the profession is available button off of my chat bar

[pure finch]

I don't have any base decors 🤣

[night magnet]

F*ck this game. I had 3 hero’s and the extra skill slot now I’m out of oil resources on tier 1 of combat elite. 🖕🏻 this game just stole everything I earned

[short void]

Hey pete

[sweet matrix]

Seems like the reclassification roll out is a mess. 😋

[shrewd forum]

Hero’s return giving wrong skill when picking tian mu

[royal socket]

Lol? Wheres the event?

[plain kiln]

Sorry, I’m multilingual. English and Sarcasm are my primary languages. 🤣😂

[shrewd forum]

I’d like my 3k gems back or the correct skills

[muted hedge]

Apparently there are many of us in the same situation...if they don't fix it, I'm cutting my losses and quitting

[modern geyser]

I cannot choose a job and upgrading it

[errant thunder]

I am not able to get passed trainee. The voucher have no use button

[pure finch]

Where is this coming from. Atleast give this to me permanently. I will be happy

[prisma rapids]

well thats fckn stupid.... thankfully I didnt spend any cash.. would have got that back in shit speed ups too...

[errant thunder]

I have completed the trainee phase and can't go further at all

[buoyant folio]

Yes I feel that I get beat. I don’t have the rss to finish what I already had done

[junior quarry]

You didn’t select your class under the screen push reselect I think

[languid urchin]

Anyone else having an issue with common gifts from warhammer rallies not showing up?

[frail karma]

Have you reached the 1000 a day limit?

Cause that doesn’t reset at server reset, like 4-5 hours later

So could still be maxed from yesterdays arms race

[sweet matrix]

I have read that whatever unfinished perk upgrades during the reclassification, the resources and perk items used in that will not be refunded. Is there any clarification for this? If I start a new perk upgrade now, will I be wasting the rss if ever the reclassification rolls out early on our server?

[pure finch]

@frail karma

[errant thunder]

Won't let me select a class when I click on the re-elect button.

[frail karma]

Looks like Energy Fountain base decor, check your base decors in base skin/march queue skin settings

[frail karma]

Click on the ♻️ button at the very top instead

[elfin blade]

It happened to several people in my alliance. Don't start anything unless you are able to speed up if you need to.

[sweet matrix]

Thank you so much.

[pure finch]

I don't have any decors

[frail karma]

That’s just spooky then, try restarting game

[weary juniper]

What happened to my.gift boxes from the new hero event? I had another 40 of them and now they are gone

[lost plaza]

#🐞│bug-report peoples profiles when you click on them are showing them as a legendary craftsman even when they picked combat elite

[shrewd forum]

Heroes return is glitching

[meager bay]

I take rare march skills off one hero and can’t put them on another, they won’t show up in inventory. Only can put them back on the same hero they came off of

[abstract abyss]

Anyone else lost a skill slot off there heroes? + there stars gone from 5 to 1 ?

[weary juniper]

If you have them on the same hero in a 2nd tab you have to remove them from there too

[errant thunder]

My profile shows trainee officer and won't let me go further or anything even though trainee stuff is now completed.

[meager bay]

Thanks man completely forgot to check was low key freaking out for a second 🙏🏻

[abstract abyss]

Mine shows Legendary craftsmen and I did combat elite, + they never gave me enough resources to get back to the same level

[errant thunder]

I had re-elected Combat vs legendary earlier in December and yes, this is very frustrating. I can't regain what I did or go further.

[past narwhal]

Did you check the 2nd skills slot?

[abstract abyss]

It’s very frustrating given the money and time spent getting to that point. It’s like they have ripped us off

[weary juniper]

They 100% did lol

[brisk crater]

With my training tree I noticed the stars at top shows I'm 1 star for research even though my tree is complete and won't let me move to specialize until I'm level 50 research perk but I should be over 50

[indigo sphinx]

Odie 950 I've closed it and reopened still getting this message. Any suggestions?

[frail karma]

One or more probably active on that hero’s skill slot 1 or 2

Or on another hero’s inactive skill slot

[indigo sphinx]

I'm try to merge it so I can equip it

[frail karma]

Unequip from both skill slots first

Or click upgrade directly on the skill rather than from skill bank

[indigo sphinx]

Thanks that got it. I had another one equipped on 2nd skill slot

[modern geyser]

Device: samsung galaxy S9
System: Android
Problem: i dont got full ressources and speedups back when class reset... there more than 300m oil and food, arround 50-70 days speedups and some signs missing
Time: when class rework startet

[zealous barn]

New skin doesn’t affect my training speed..

[frail karma]

Was the skin active prior to initiating training?

[valid lark]

After update common gifts empty nothing at all

[frail karma]

The WH count (1000 per day) reset only 4 minutes ago. Sure it wasn’t just maxed until now?

[trail osprey]

Well I think I get less amount of name plates in return

[elfin blade]

Hi, we need help with the mess this update created!!! In my alliance alone we have several people who were confused by the system mail we received. Way too late, as I have to add. They choose the wrong profession and are now stuck with the nameplates/cogwheels in their inventory. They are very angry about it. We already had someone quit and delete the game today. 4 more want to do the same if they don't get help. And only half of the players in our alliance have been online yet...
We also have guests from another server we want to transfer to after SVS. They can't believe how badly this is handled and are definitely not looking forward to be overwhelmed by this upgrade!
This is just 1 alliance on 1 server. Judging by the mass of complaints here there needs to be something done and quickly!!!
Bring back exchange event or at least give players another profession change ticket!
My server 1088, will PM UID if necessary.

[trail osprey]

Because i having resources and speedups left in my hand but out of name plates ... How it is possible ??

[shrewd arrow]

I would say i need to be at the same level i was before, i dont need the new specialisation or i uninstall the game today.

[long abyss]

The class reset is whack

[modern geyser]

one account has not enough booster other one ressources and booster are not enough. what an f.u.c.k

[meager cloud]

Profession Labels are incorrect after update

[wide turtle]

hello we need help the perk update has sparked many errors, we ask for immediate help !!!!!
Several players on my server I have included the mail about the update received too late, we ask that the exchange event of the perk items come back permanently and that every spanker change job ticket, please also receive a specialization ticket.
there is an urgent need for actionbangbang ️ ..
In addition, it would be appropriate that there is a suitable compensation for this serious error

please write to us if you have any questions
Kind regards Rüdiger from server 1088

[astral drum]

When are you guys gonna fix the gift code?

[modern geyser]

Still no help in in game support. My 6th skill slot was taken from me and I'm highly annoyed. I spent many gems on speed ups to achieve this research and now it's gone.

[wide turtle]

Which code?

[placid gulch]

Class reselection - seems like other players got gems back aswell as resources and speed-ups. I did not recive any gems this morning and can't send in game question to support.. and I have spent several K on perk upgrades

[empty ermine]

Hey top war! What happened to the 100k gems I spent speeding up my tech tree to get 3 heroes and extra slot so I could have an advantage over others? Now every little noob has 3 heroes and I don’t even have the extra slot anymore 🙂

[languid skiff]

I didn't get back any of my gems on any accounts. My granddaughter was a mechanical master who was just starting her towers when everything changed. She couldn't finish first tree let alone get her ability to Garrison back. This whole change stinks.

[abstract abyss]

Know the feeling, I’ve gone from 5 star to 1 star and lost a skill slot on every hero, + am lower than I was before

[modern geyser]

When I click on the + I should get directed to legion store or somewhere else where I can buy drawings, but I only get the option to obtain oil

[steep arch]

you guys said if you wanted to reselect class on new tree that you automatically get placed at same training point on other class tree. why am i seeing this?:

[placid gulch]

Use the button top left

[modern geyser]

Update pls

[sharp imp]

Perk update glitched the towers. I can't build a second tower (like after the first one dies) until I exit the game.

[wide turtle]

hello we need help the perk update has caused many errors, we ask for immediate help !!!!!
If there were several players on my server, I and the other player received the email about the update too late, we ask that the exchange event for the perk items be returned permanently and that every change job ticket also include a specialization ticket receives.
there is an urgent need for action‼ ️‼ ️‼ ️
It would also be appropriate that there should be adequate compensation for this serious error

If you have any questions, please write to us
Sincerely, Rüdiger from server 1088

[steep arch]

I figured it out. There’s a class reset which costs 5000 gems which refunds you your stuff. (which is useless imo). there’s the class reselect which is 10,000 gems which moves you from one tree to the other at the same progress point. The class reset button is the one that is more obvious, which is bad UX in my opinion.

[zealous night]

Aliance log doesn’t seem to show all buildings completed

[sturdy geyser]

We maxed the Unit ruins to level 6 and now the daily units went from 8 per day to 7.
It has been a week losing units

[steep arch]

this is the one that allows you to move from one to the other

[mental sphinx]

This class reset update is a disaster. Many of us cannot get our perk strengths back to normal. Either not enough gears/nameplates, or some players with NO speed-ups!

[half sundial]

I used to be able to build facilities. Now I'm pushed back to gathering speeds for resources again, and spent 12k in gems for gas and food just to get back to where I was a couple of months ago. I spend over a hundred a month on this game. I'm furious about being forced backwards in my progress.

Pretty sure I didn't get my gems back either. And I can't post a SS here of where I'm stuck because 'slowmode' is enabled? Whatever that means?

[formal finch]

Some perks are now weaker. I can build a mine but it now takes 33 minutes and previously it took 25 minutes.
I was about to build level 6 mines and now I can’t unlock a 3rd hero and have perks I did not want or need as it’s now level up all 5 perks and not 3 perk updates like before. The gears need to be returned.

[mild oyster]

😡😡😡😡😡😡😡😡😡😡Hey top war your update is a scam didn’t receive nearly half of what I put into this game how are you going to do this dirty to players that be here for two years!!!! I don’t want a half ass apology and 50 gems instead you need to do what’s right. Years, 1,000’s of dollars and for what for you to discourage me from wanting to play anymore. The clock is ticking DO WHATS RIGHT AND FIX THIS MESS YOU CREATED !!!!!!!!!!!!!!!!!!!??😡😡😡😡😡😡😡

[restive bobcat]

So we can change our class if we want but we cannot exchange nameplates for mechanical parts and vice versa, then what was the point of this update, plus all my attributes are now way lower than before.... fix this, and give us option to exchange nameplates for mechanical parts 😠 😡 😠 😡

[abstract abyss]

It’s happen to loads of us, let’s see if they do anything about it 🤷‍♂️

[fervent surge]

Top War needs to empty the bank to compensate for the disaster that is the class tree update. I have less damage as Combat Elite than I did as a Tactical Master. This update is a disaster.

[modern geyser]

you took money for updates now you deleted updates and take money again. to fix you will make a big can so players never spend money will take advantage. update was a real shit. hope my commanders will not quit because we lost many advantages we payed for.

my atk and def is now 0/10 respect about updating. second account must level job again was month ago I finished. hard to find a good solution but for this update I would fire somebody

[trim shale]

We got multiple people mistakenly researched everything on this page and now are stuck on the trainee officer tree. Not even getting to choose classes. Please help those people by resetting this page back to the old one so they get the resources needed to go through the tech tree as intended…

[lost needle]

How long should we reasonably expect to wait for a response from a ticket submitted in game? With the amount of feedback here alone, I would have expected some response after 17 hours since rollout. Should have been corrected by reset.

[terse aspen]

I open a ticket on Monday, and I didn't receive a response, and also have another one about this big mistake they did on the update. So they literally don't care, they do what they want

[weary juniper]

This game has been robbing us since the beginning. Younare all finally realizing it now. What a crack job of an update GARBAGE. You have or will lose ALOT of players due to this shit update... good job 👏 👏 👏 👏

[lunar crown]

I tried to re-class, and it didn’t work. I don’t know if it’s a bug or overly complicated, and I just did it wrong. But I ended up as a Combat Elite, and no topwar plates, only gears. How do I fix?

[weary gulch]

I also didn’t have my nameplates converted into gears. And wasted a further reselect ticket reattempting this without any luck. It would be a good time to do a final plate/gear exchange event and remove half the complaints.

[south quiver]

I'm not sure what to say anymore....... The way this class rework was done is completely disgusting. The complete lack of information that was rolled out has created HUGE issues across every server that got the update. There was no explanation of how it's supposed to work or explanation of how far back we would end up on our research. We should have received chests instead of the plates/gears so we could easily figure this out. Just another money grab that is driving players away. Figure this out!

[pure crystal]

I lost everything, didn’t get anything refunded! Please help!

[ivory bane]

I did the same thing.

[tame sundial]

error the number of stars is wrong

[tropic birch]

Was not given the correct amount of speed ups or nameplates to accommodate my resources. Not where I should be in my skill tree!

[polar coral]

another concern : i’m combat elite inside legendary craftsman 🤣 click on my base it says LC, click on military academy it says combat elite….. my real class is combat elite

[neat burrow]

Since I just dropped over $300 specifically to get the extra skill slot on navy and now the update leaves me without enough nameplates so that my extra skill slot has been taken away. That is borderline theft in my book top war.

[fathom parcel]

How is this lv3 skill always the last item left 😂😂😂

[analog cedar]

It's always last,secondlast or thirdlast

[sharp mural]

Information shared and the implementation of this change was lacking in a major way. Top war you have robbed many with this “great opportunity” and you’ll lose a lot of great players. 1. Get better. 2. Learn how to share information. 3. Don’t send out the necessary information needed so players lose 1.0b+ in resources and 1k+ class materials 4 hours after you make the change possible. SMH 🤦‍♂️ supposed to be good at this by now….. Put a customer service ticket in over 12 hours ago and haven’t gotten a single message to help. I’m switching to FarmVille

[analog cedar]

Hi,the rss returned were exact😊 it's a revised class tree many things are addedup.

[lethal trellis]

floras gather speed increase from her exclusive skill is not working

[untold tulip]

i got it first try to be honest.its random

[tired scaffold]

I am WarLord, I burn everyone. I like to do that late at night. Take me. I will burn you as well!!!

[proud sail]

your uid pls

Guys if you researched general perks accidently . dm your uid to me or any mod . We will assist you to reset it ,The process start from tomorrow ❗

[sturdy geyser]

We maxed the Unit ruins to level 6 and now the daily units went from 8 per day to 7.
It has been 1 week losing units

[abstract abyss]

This is the response I got from them

[slender gyro]

why my troop is not going in repair when I'm attack on anyone

[elfin blade]

Please, please, please STOPP TO ANIMATE THINGS!!!!!!
Nobody wants that, bobody needs that and IT IS DRIVING ME NUTS!!!
And yes, to me and many others this Is a bug, not a feature!!!

[short void]

This is my non answer from tw regarding my issue with the class update and swapping classes. I suggest everybody who is suffering the same issue please continue to contact tw. I hope they do the right thing and help us.

[radiant maple]

I don't think I got reimbursed the right amount for the resources and speed ups. It wad not only speed ups but gems used as well. It took months to gain all these perks and now have to do it all over and like everyone I feel like I took 10 steps back with this update

[wide turtle]

hello we need help the perk update has caused many errors, we ask for immediate help !!!!!
If there were several players on my server, I and the other player received the email about the update too late, we ask that the exchange event for the perk items be returned permanently and that every change job ticket also include a specialization ticket receives.
there is an urgent need for action‼ ️‼ ️‼ ️
It would also be appropriate that there should be adequate compensation for this serious error

If you have any questions, please write to us
Sincerely, Rüdiger from server 1088

[untold tulip]

well martin,im missing 30.000 speed ups also.waiting for an answer from support because i have proof but still no answer

[south jewel]

😂👍

[radiant maple]

I just dont understand the need for update. They should have just let us make the switch manually.

[real harness]

i lost some oil and agriculture when i changed profession talent , i have reported in game report but no answer

[modern geyser]

Something weird is happening in warZone since the class update

[austere needle]

It was requested broadly by players. Mechanical were in disadvantag

[austere needle]

Please contact in-game support about it

[royal socket]

How about the gears exchange rubes? Please do something ..

[wide turtle]

hello we need help the perk update has caused many errors, we ask for immediate help !!!!!
If there were several players on my server, I and the other player received the email about the update too late, we ask that the exchange event for the perk items be returned permanently and that every change job ticket also include a specialization ticket receives.
there is an urgent need for action‼ ️‼ ️‼ ️
It would also be appropriate that there should be adequate compensation for this serious error

If you have any questions, please write to us
Sincerely, Rüdiger from server 1088

[elfin blade]

Hi, we need help with the mess this update created!!! In my alliance alone we have several people who were confused by the system mail we received. Way too late, as I have to add. They choose the wrong profession and are now stuck with the nameplates/cogwheels in their inventory. They are very angry about it. We already had someone quit and delete the game. 4 more want to do the same if they don't get help.
We also have guests from another server we want to transfer to after SVS. They can't believe how badly this is handled and are definitely not looking forward to be overwhelmed by this upgrade!
This is just 1 alliance on 1 server. Judging by the mass of complaints here there needs to be something done and quickly!!!
Bring back exchange event or at least give players another profession change ticket!
My server 1088, will PM UID if necessary.

[short void]

I too would like an meaningful update on how top war are going to help players that are now currently in limbo. This class change was forced on us and badly executed. You could have made it so much easier, but you chose a confused and awkward way of changing classes.

[wide turtle]

WE NEED HELP‼️

[mint palm]

643 agree, there should of been a step by step page when logging back in after the change. In detail explaining how to revert back to the standings our players had before. We all know that mails are never read. We need the ability to reset the entire perks and start again. How are players who were previously free to play having 2 hero marches are now further down the perk tree than those who paid good monies to be 3 hero marches. This is a travesty of the greatest proportions within this game. Urgent help required for all

[silver geode]

With the new job adjustment, my name badges were not turned into gears.
Job adjustment was activated at 9:00 am, and I received the email from the developer at 11:00 am.
I ask you to help me change the 586 nameplate for gears
created a screenshot if you need it.

[slender gyro]

same it happened with me but I've no screen shot 🥺🥺🥺 i was too close for 3rd hero now I'm 3 months behind

[floral quest]

May be 984 punished you for being a rebel 🤪....just kidding ...you should have kept screenshot of items you would get n have a comparison..

[slender gyro]

you are belong to 984 server 🤦🏻‍♀️🤦🏻‍♀️

[languid crane]

HMMM i cant open a suport ticket for some reason , as topwar have stated i have to if ive done upgrades in genreal page of new class update

[floral quest]

Yea rebels getting 50% cut Mr.Saif..

[zinc laurel]

Generally speaking Top War has demonstrated a total lack of remorse and has provided no customer service through this update or other issues. People will start to quit this game over this. Their greed will ultimately cost them in the long run. If people do start quitting, they should immediately start leaving Authentic reviews in the App Store.

[high matrix]

Regarding the Re-Work. I am a fan of the new trees. Although I and most of the people in my server I talk to have ended up waaaaaay short on gears/nameplates. We have been sold a little short 😢

[slender gyro]

🤦🏻‍♀️🤣hahhah

[zinc laurel]

I’m satisfied with the new tree, it’s top wars response to people who made simple mistakes that pisses me off. I’ve gotten similar response in the past for other issues. They really just don’t care about the players. It’s all greed.

[lost needle]

That is exactly the situation I am and a few others are in our server. The customer service is nothing but top tier here.

[terse aspen]

Hi, I have a ticket open since Monday, and still don't have an answer, can you help me?

[wise plaza]

Did you reply to the automated response. I hear that messes it up. Maxed I ever waited was a full day, but I'm sure there flooded with stuff cause of the update

[terse aspen]

No, I didn't replay the automated response

[modern geyser]

500 profession item chest, 1 billion food and oil and another class reselect for every player would resolve the issues currently plaguing Topwars not only lack of planning on this update release but also their HORRIBLE customer service relations. We as players didn’t receive adequate instructions prior to release nor did we receive adequate items, rss or speeds for this update compared to what was taken from us as a whole. If this community doesn’t come together Topwar will continue shoveling 💩 on us as they continue raking in the money.

[zinc laurel]

Completely agree, too many players are quitting in my server over frustrating responses from top war.

[random lodge]

As soon as the weather turns and this pandemic goes away TopWar will be full of empty servers.

[kindred birch]

I see the dev team is working on fixing the label for Combat Elite. I will note that players are now showing up as (none), Trainee Officer, and Combat Elite and confirmed that they are Combat Elite.

[pure wedge]

Any update on being stuck as a mech master with nameplates? Or am I just stuck like this till I have to spend 10k gems?

[wispy hound]

Always😡?

[short void]

You are part of an ever growing club my friend.

[junior quarry]

Yes I agree

[mint palm]

With such a giant change they should compensate all those who have spent monies working towards being a three hero’s commander. So many people have invested only to get it all taken away and free to play people now on the same if not higher levels.

[cyan fog]

I brought 100 shards of a skill from new offer 2021 … went to merge .. didn’t get anything but apparently I still spent my coins …?

[lost needle]

Isn't it 20k gems? First to get back to Combat then again to convert back to MM if you want that?

[elfin blade]

Hi, we need help with the mess this update created!!! In my alliance alone we have several people who were confused by the system mail we received. Way too late, as I have to add. They choose the wrong profession and are now stuck with the nameplates/cogwheels in their inventory. They are very angry about it. We already had someone quit and delete the game. 4 more want to do the same if they don't get help.
We also have guests from another server we want to transfer to after SVS. They can't believe how badly this is handled and are definitely not looking forward to be overwhelmed by this upgrade!
This is just 1 alliance on 1 server. Judging by the mass of complaints here there needs to be something done and quickly!!!
Bring back exchange event or at least give players another profession change ticket!
My server 1088, will PM UID if necessary.

I will keep posting this until you actually start helping all the players that made mistakes. So either do or ban me! 😂

[mint palm]

💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯

[restive bobcat]

Hi Parry in server 957 we have the same issues after thr updated, something needs to be done ASAP

[pure wedge]

Yeah for now ill be happy to even just get back to a point i can play the game rn 🤣 20k gems is way too much

[mint palm]

643 with you both ✊️, game boycott all spending until it is resolved! Watch the Devs do something then

[cyan fog]

I’m about to boycott spending if I don’t get these damn shards and then a bonus for this “ oops”

[vague veldt]

Yep many on 643 are with the rest of you as well. I’ve put a stop to all spending myself and am in the verge of quitting and deleting as well. Literally hinging in how Top War handles this. I want back what I had. What I had paid for. I don’t care TW says they added things to the tree. I don’t care. I want back what I paid for. Plain and simple. Wow what a joke of an update for many.

[mint palm]

💯 Tommy, same here. Pretty much not getting the product we paid for! Full refund!!!

[cyan fog]

Yea , I didn’t pay for rss or name plates , but yea . We want Atleast 500 extra since we got jipped so many. Lost thy 6th skill . And lost 13000 new offer 2021 coins .

[dreamy siren]

How to crash your game in one update. congrats TopWar!

[modern geyser]

I suggest everyone go into your App Store and Demolish Topwars rating into nonexistence until they see and acknowledge us.

[dire token]

Need to be able to exchange class items for you to actually change classes with this crazy update…great design

[mint palm]

✊️done

[sturdy geyser]

We upgraded the unit ruins to level 6 and now the daily units went from 8 per day to 7.
That’s 750K donations only to lose 1 unit every day.
Please acknowledge and fix it.

[lost needle]

Done

[modern geyser]

✊🏽 They will hear us one way or another. When their rating starts dropping in the app stores I’m sure they will scramble to solve the issues they’ve caused. Taking things away that we’ve worked and paid for just because they added more does not equal progress.

[frozen tundra]

What @blazing spindle

[opaque trench]

Listen…. What is this????? Fix it!?’

[frail karma]

What’s wrong?

[wide turtle]

hello we need help the perk update has caused many errors, we ask for immediate help !!!!!
If there were several players on my server, I and the other player received the email about the update too late, we ask that the exchange event for the perk items be returned permanently and that every change job ticket also include a specialization ticket receives.
there is an urgent need for action‼ ️‼ ️‼ ️
It would also be appropriate that there should be adequate compensation for this serious error

If you have any questions, please write to us
Sincerely, Rüdiger from server 1088

[terse mural]

I just 1 stared them in the apple store for all this bs

[modern geyser]

I did that 6 months ago for ignoring me being called a whore, being threatened with rape and mass rape, being asked to lick someone's feet for 1000 dollars, being asked for my tit size, etc. Nobody cared.

[mint palm]

I’ve reported them for fraudulently taking my money for a product that the advertised and then given a far lesser product. Scammers

[lapis moon]

Guys I did a mistake after new update and upgrade general skill I need to reset them I am desperate how I can reset them ?

[kind ridge]

#📌│bulletin-board

[glossy flicker]

Why this f** sh*** ?!

[glossy flicker]

Why green recruit got purple hero why not gold ?!! Or why u gives us red recruit?!!

[inland agate]

One of the tickets they sent was a "reset" ticket. I used it to redo mine too

[serene temple]

Siu

[storm bison]

Serv 1753 : A player from our alliance is playing on a tablet. He tells us that since the update the game is blocked in portrait mode.

[maiden surge]

That's normal

[elfin blade]

Hi, we need help with the mess this update created!!! In my alliance alone we have several people who were confused by the system mail we received. Way too late, as I have to add. They choose the wrong profession and are now stuck with the nameplates/cogwheels in their inventory. They are very angry about it. We already had someone quit and delete the game. 4 more want to do the same if they don't get help.
We also have guests from another server we want to transfer to after SVS. They can't believe how badly this is handled and are definitely not looking forward to be overwhelmed by this upgrade!
This is just 1 alliance on 1 server. Judging by the mass of complaints here there needs to be something done and quickly!!!
Bring back exchange event or at least give players another profession change ticket!
My server 1088, will PM UID if .

I will keep posting this until you actually start helping all the players that made mistakes. So either do or ban me! 👀

[near charm]

I need to report a player Name TTOM in server 1768 for giving death threats and anti Semitism acts. Insult country Jews and my mom. It's not our first time report him many report him and u just gave him mute. Please take drastic measures to avoid future conflict between religion and country. His crossed the line. And we hope u do Ur part. Thanks

[earnest igloo]

In game report mate

[elfin blade]

Contact MOD. Make screenshots for them.

[modern geyser]

<@&667607304300134430>

[sturdy geyser]

Wow that is bullshit!

[lapis moon]

I didn't see any reset ticket bro

[dreamy siren]

Erklärt sich Top War mal zu dem Bockmist den es fabriziert hat oder waren wir einfach nur die Versuchskaninchen für die Server, die gewonnen haben?

[austere needle]

Check the mail from the system

[lapis moon]

I delete them accidental

[austere needle]

Arabic version has different look than English one

[austere needle]

Bitte sende dein Feedback an den Ingame-Support

[lapis moon]

So Tara can you reset my general skill ? cause I am desperate on that problem made me way weaker than I was before this game update

[austere needle]

I can't but can send forward! Please DM me your uid

[mint palm]

Tara a lot of people have been seeking help on this matter. We have sent our UID’s but no action or response as yet. Many servers are having this drastic issue. Will there be a permanent fix for all? Or does every single person have to DM?

[austere needle]

That is why it has been offered to gather those UId:s. To solve the issue

[mint palm]

So all our server players are to send in their UIDs?

[sinful forge]

Will there be a class item exchange event to help players who are stuck with gears/nameplates?

[waxen venture]

Anyone else get the bug where the messages in group chats don’t load or have a red mark on them? I have to keep restarting the game in order to see any messages

[ancient moss]

Hey all. Where's the correct place to lodge a very strongly worded complaint about the latest patch for profession system changes?

[mint palm]

Right here with the rest. Not much action being taken about them though. A lot of reverted to protesting by poor reviews on apple store, boycotting purchases and so on.

[devout lichen]

Drop it here first, Copy Paste on every channel and send it by In-Game Ticket too

[wise plaza]

Just be clear this is your mistake, not theirs. I did my with no issues. There is a video pinned in general chat to help all the people that mad mistakes using the free tickets they gave before the reset took place. Hate to be that guy but maybe read and figure it out before all the clicky clicky

[mint palm]

How about an introductory page by page instruction for people to read and understand, considering the change is so dramatic. Also mails received after the changes. So people giving a total blind change. Also those who spent gems to switch have lost them now this change has been put in place. So no, we didn’t make the changes, we didn’t inform people after that fact and we didn’t take things away from those who have spent good money on the game only to be tosses me a steaming pile of shît with no cleaning products to hand. So yeah be that guy, but take the time to read over peoples well written posts above which hold this information as to how and why the entire game who have experienced this change are so annoyed, upset, betrayed and robbed!!!

[wise plaza]

The guy I replied to said nothing about any if that. He complained that he selected the wrong tree after the reset. So.....yeah.... totally different beef, but you do you andrew

[mint palm]

Well if you made the effort to understand that all of the comments made here are in relation to the same subject matter and not just attack one persons comment when he probably received the same shît show as the rest of the servers then you would have the correct information to then start throwing the standard response to people on here. People are angry, upset, betrayed and let down by this game. That includes the Greek. So instead of “I told you so’s, try something a little more supportive to the community as opposed to shît slinging. If you have nothing useful to say, then say nothing at all.

[elfin blade]

If there had been a step-by-step guide from TW how to do the new research and a warning that you need to use the name plates/cogwheels in your inventory BEFORE changing profession I could agree with you.
BUT there was neither a step-by-step guide nor a warning.
The system mail about that arrived 2 hours AFTER the update!
So in my opinion it IS the DEVs fault a lot of people are in this situation now.
An easy - and for everyone acceptable solution! - is to simply bring back the exchange event one more time. That's all players ask for.
AND I suggest to get rid of name plates and cogwheels altogether and simply replace them with an item that can be used for both professions.
Does that sound reasonable or not?
I've never heard of a team of game developers that treat their player base so lousy as Top War does before!!!

[sinful forge]

Will there be a class item exchange event to help players who are stuck with gears/nameplates?

[junior quarry]

there are no personalize profile photos on top war browser

[cursive rivet]

I was not reimbursed enough food, oil or speed ups to make it through the training officer tree….. Please fix this! I’ve entered a support ticket, but no action has been taken

[mint palm]

💯💯💯💯💯💯

[cursive rivet]

This was not enough to make it through the training officer, let alone 3/4 of the way through the combat elite class that I was working through

[mint palm]

That’s a complete and utter disgrace!

[wise plaza]

You get back what you put into it. Can't compare the old way to the new way since they redid it. "Training officer" is like doing combat elite or mechanical master from before. The new combat elite is like doing grand Marshall from before.

[wide turtle]

hello we need help the perk update has caused many errors, we ask for immediate help !!!!!
If there were several players on my server, I and the other player received the email about the update too late, we ask that the exchange event for the perk items be returned permanently and that every change job ticket also include a specialization ticket receives.
there is an urgent need for action‼ ️‼ ️‼ ️
It would also be appropriate that there should be adequate compensation for this serious error

If you have any questions, please write to us
Sincerely, Rüdiger from server 1088

[wise plaza]

I do agree with all this. Devs could have done more, but most of us shouldn't expect more from them. We should know they will screw us and the update. Time and time again it happens. We either quit or learn to play around there endless bad decisions.

I don't think they will change what took them a year to do, rubes seems to being helping with some issues. The people that spend gems to speed up the perk time, hate to say it but I don't see those coming back since they gave the time back in speed ups.

Did the whales get screwed? Yes big time but they will still get to the end. I will never finish that perk tree as a low spender. But show the devs the hate and let's see what they do.

[wide turtle]

Hello, I would like to complain about the job update as the mail came too late at first, job change. If so, the consequence for you is that many players leave the game out of frustration and pain and no longer invest any money. There is an urgent need for action, extremely urgent. For some we need adequate compensation, tickets would be appropriate that the players cannot reach, e.g. did not get them !!!! I want you to know that you should also listen to us when you make mistakes !!!!

Sincerely, Rüdiger from server 1088

ps: you urgently need something else, otherwise I'll leave the game as a loyal customer, get new complaints every day, which I'm talking about soon the whole server will be affected‼ ️‼ ️‼ ️‼ ️‼ ️

[modern geyser]

The biggest thing here I think is that everyone knows Topwar will bend you over and give you the 🍆, take your money out your pocket and expect you to be happy. I spent money to push three hero and my fifth skill slot for my main march before EL, only to have the tree reset and have other 💩 stuck in front of what I had already unlocked and then received not enough rss plates and speeds to get back to where I was on the tree leaving me without the skill slots I unlocked after the update. You can sling mud at whoever you want for being upset bc we all got screwed over or you can be understanding and stand with the rest of us. You had money to push you further than needed and didn’t lose anything ? THATS GREAT I’m happy for you but I’d say the vast majority of players got it put in them with no lube and lost more than they had prior to this update. If anything new tech should have been added further down the tree OR everyone should have been given enough materials to end up back where they were before the update. New class balancing is great. Taking what we worked for and spent money on is a hot steaming pile of 💩

[cyan fog]

How am I still missing 13000 new offer 2021 coins , or 100 Selina skill shards?

[mint palm]

We took such a fucking huge 🍆🍆 on this one it is very painful for most of us, I mean usually with the constant hero replacements they use lube. But on this occasion it was dry, no warning and while we slept. Then after the bleeding stopped we found our phone, wallet and car keys missing! I’m still awaiting my doctor to stitch me back up!!!!

[modern geyser]

Aside from the above stated we may have gained boost to all units and all hp but now we have to research attack and Hp again because it was moved to a separate tree altogether ? Come on … losing my fifth slot dropped my march by six even with the increase working the main tree. They made us weaker. This is nothing more than a more expensive and time consuming tree to grab more money out your pockets. Slaughter their ranking by slamming them with negative reviews until someone that represents Topwar comes out and says they’ve realized the issues this has caused and will address them in the near future. I don’t think a apology and a reassurance that the situation is being addressed is too much to ask for. Don’t feed every player with a complaint the same regurgitated message in customer service

[sharp idol]

I agree with Andrew38. My account is much weaker than before. Spent a lot of money for strength and now it’s just not there. I’m about to be done with the game.

[restive bobcat]

Absolutely agree! TW gave us one new option after the update, buy three mechanical part or nameplates for 4.54€ 😑 That's insane

[modern geyser]

Only $750 to get my fifth skill slot back 🎉

[high drum]

Hello I’m curious why I have a never ending red dot 🔴

There is nothing that needs upgraded, all recruits are finished, there are no hero bonds that need activated. I’ve gone over everything multiple times and this red dot 🔴 never goes away.

[verbal sparrow]

try swapping to your base then back to world

[high drum]

I don’t know why that worked but thank you so much 😊

[sinful forge]

Will there be a class item exchange event to help players who are stuck with gears/nameplates?

[crude lake]

Hello. I’ve experienced some difficulties with the new class tree. I’ve tried switching from CE to mechanical and received all used rss and speeds and name plates. Unfortunately name plates are useless to me now that I’m in the mechanical class. It was my understanding that player progress in the tree was to be automatically swapped in the new class. Any help would be appreciated. Thanks

[terse mural]

Don’t forget to give them a bad review on Facebook also along with google and apple stores

[mint palm]

💯 always, tear them down, this game should now be advertised to 12 year olds. Not with the massive amount of monies involved. Rebel ✊️✊️

[undone ridge]

Rework on that long long long tree over? Great idea 😂

[elfin blade]

This is exactly the problem a lot of people have here! You are another victim of this rip off. We are all requesting another exchange event to fix this!

[crude lake]

Yeah I figured I wasn’t the only one.

[elfin blade]

"Only" took me a full day. But I don't like wasting speed ups when there's only 3 minutes left to finish a stage 😂

[mint palm]

It’s fraud, we pay money to get where we were. They took that away and left us blind, dead and dumb. Leaving our thousands in their accounts and us no better off. The meaning of fraud “wrongful or criminal deception intended to result in financial or personal gain.” How true this is. Full refund to all.

[modern geyser]

what a shit money hungry game take new money to reset and already payed advantage to buy again

no solution after 24 hours - no statement - only takes our money

[cyan fog]

Full refund to all, the law is great!

[fresh phoenix]

Anyone have any success getting a refund? I’m so mad about the rework. I worked my ass off to get 3 hero and extra skill slot now the extra skill is gone and everyone has 3 hero.

[modern geyser]

no reaction after 24 hours take players advantage support to buy again

[sinful forge]

Will there be a class item exchange event to help players who are stuck with gears/nameplates?

[modern geyser]

I think they just take money and do nothing

[elfin blade]

A lot of people are fighting for it. That's the easiest, quickest and fairest solution.

[sinful forge]

Yeah I am wondering what is complex about having it. I was thinking we would get it today as a simple solution to many players

[terse mural]

If they don’t respond to us soon about this matter, im going to request a refund from apple as a scam from this game

[winged elk]

S906. We try to summon our droid at fortress 1 but it pops up at fortress 5 and under another base skin.

[austere needle]

I see bug report has turned into #☕│off-topic! I am going ahead and deleting everything that is not a bug! Please read #912722576374128710 before writing here!

[night magnet]

How can I be a three hero player with an extra skill slot and not have enough resources to make it past tier 1 2/5? Mind boggling to have over 64M corn and not enough oil? What a freaking joke

[wide turtle]

Hello, I would like to complain about the job update as the mail came too late at first, job change. If so, the consequence for you is that many players leave the game out of frustration and pain and no longer invest any money. There is an urgent need for action, extremely urgent. For some we need adequate compensation, tickets would be appropriate that the players cannot reach, e.g. did not get them !!!! I want you to know that you should also listen to us when you make mistakes !!!!

Sincerely, Rüdiger from server 1088

ps: you urgently need something else, otherwise I'll leave the game as a loyal customer, get new complaints every day, which I'm talking about soon the whole server will be affected‼ ️‼ ️‼ ️‼ ️‼ ️

[austere needle]

@wide turtle this channel is not for complaints. Please read #912722576374128710 and leave your feedback to in-game support

[night magnet]

Sure Tara! Template-for-bug-reports is read only. How else do you think we can actually write our displeasure with this fucking game and the thriving developers that stole from us? Thousands spent to get 3 hero’s and an extra skill slot, only to be taken down to 2 hero. Fuck you if you think you can get away with stealing from us

[austere needle]

It's not for writing it's for reading! Your displeasure and all other issues should be written to in-game-game support. Here we help with major bugs that stopping the game totally

[copper bloom]

Whilst happy that the promised profession class update arrived, many players including myself decided to switch classes literally the week before it was announced, as the GS role was useless. I now feel I've lost out on 5k gems that I used to change, as it was offered for free the very next week. Bit disappointed.

[night magnet]

Well one major bug you have Tara is taking away our resources (oil in my case) to not allow us to stay at the same level. Good luck trying to rope in new players and burning your established players

[elfin blade]

Problem is new players won't know about this rip off. Why do you think they let servers die and constantly open new ones?

[modern geyser]

hello! how do I report after updating the game app on my device it no longer shows piedmont as piedmont instead it says

[magic pebble]

Can someone help me? I have sent tickets to ingame support but they don't understand basic English

[modern geyser]

They understand English just fine, they are simply choosing to not address whatever your issue is and instead like to dance around the questions with any type of fancy wordplay to avoid coming out of pocket to fix whatever issue you are trying to address.

[magic pebble]

All I wanna do is start a second warzone and they keep telling me I cant have 2 accounts on the same server...

Like I dont know how many different ways left I have to explain this to them. 😔 its slow going with up to 3 days between responses.
Was just wondering if some can help get through to them

[modern geyser]

You’ll most likely have to wait about a month or two to get prompt responses as player complaints grow when people come out of the tournament due to this update.

[modern geyser]

you mean 2 accounts in same server? I don’t think you can unless you have another device or open the game on browser, start an account in the state you want an alt on and bind to a different email edit (slowdown workaround) I can make a new account in a diff warzone just fine. maybe restart phone? and oh bind your account first. just to be on the safe side

[magic pebble]

I only have 1 character - the one displayed here. You can play up to 3 warzones yes? I want to start a new character on a new server - which would total 2 warzones. Idk why they keep thinking im asking for a second character on the same server when I keep showing them this screenshot

Ive unistalled the app, restarted my phone and reinstalled but it didn't fix the issue. I appreciate your help though @modern geyser but im just trying to start a new character. Not create an alt on the same server 😅

[modern geyser]

ahhhh my phone won’t let me run screen recording on topwar app was gonna show you can make a new account with no problems.

[magic pebble]

When I try, it just gets stuck loading at %90. Doesn't matter which server i pick.
It happened after I transferred servers.

[modern geyser]

yeah you do need cs for that definitely a glitch.

[magic pebble]

Thanks for your help though 😁 ill keep plugging away at customer support and hopefully 9th times the charm

[steady grove]

Am i the only one who noticed two additional training hours increase to his ships and tanks although i didn’t change anything since yesterday? It used to be 8 hours. This is while using the new training camp base lvl 4, used the alliance training badge too!!

[modern geyser]

your pricing is terrible U$ cheaper. that first one is $1 for me. 2 euros for you

[wide turtle]

Why

[modern geyser]

Because. I love you

[idle urchin]

Why are you deleting our post and replies, i posted something, now it deleted, don't be detector , i hate such actions

[gloomy magnet]

Something is wrong with the time duration of the towers. These are fully upgraded.

[devout wharf]

Very minor bug… should be a space here

[elfin musk]

Got the same, 2 blue nothings 😂

[frozen quest]

Yes, I can not see the rewards

[elfin musk]

Restart game fixed it

[spare mulch]

This is my new years gift on my 1303 acct.

[analog cedar]

Nothing, revised class has decrese in time and durability
@spare mulch @frozen quest
Restart game and try

[pastel sorrel]

Anyone else find that every now and then you’ll click something in game not always the same thing) and the game and your phone freezes to the point the only way to get it in frozen is to do a restart of your phone?

[oak gorge]

So with the new class update. You guys said will return enough to get back to same spot. But I and many others of my alliance I am in. Have been left short 1 or 2 upgrades from where we sat before

[subtle latch]

I have tested it. You must apply the badge and skin before you start training. If it is the other way around, training speed up won’t work. Btw, had the same dilemma last time.

[steady grove]

They were applied before the training

[modern geyser]

any mod online

[gloomy magnet]

Thank you 🙏 And a happy New Year

[analog cedar]

Happy new year,🥳

[dim wave]

Did not reset. How to fix?

[lapis moon]

Do they reset general skill to anyone cause I am trying to reset my general skills after new update so please if any game admin see this contact with me to help me ! Thanks in advance and happy new year to all ☺️

[mint palm]

So is there going to be a chance to reset this or what is happening? People are not getting any results from tickets. Just being sent generic bs. Yes this is for big reporting, it should also be used for urgent situations here. Can someone please help people on this matter.

[modern geyser]

Nothing to do for next 10 days?

[empty mason]

Item name issue:

[dim wave]

Yes I know about the timer. Before this. At reset the mission storage would be back to 50/50

[hidden apex]

Hi 👋 ok so I have a problem. I heard people could have their general perk reset ?

[old timber]

I think there is a bug when we click on a base it shield up unable to share the video here but let me know if anyone other servers are facing the same ?

[lapis moon]

Any game admin here online ?

[gritty widget]

it hasn't done that ever and doesn't lol

[rough crater]

old class grand marshal ,resources of ongoing research still not getting
3rd hero research ongoing use 57 speedup 8hours and 300 nameplate and 60m+ resources not get
only idle research material received

[hidden apex]

I need help with general perk reset. Please 🙏🏻🥺

[south quiver]

How do we actually get help anymore. In game help is useless. I have a big problem with this class rework and simply put, if I don't get help, I will not continue playing this game.

[wise plaza]

You get a few. Not sure how many. At level 80 most of the mission rewards suck so I dont alot of them. Better things to use vit on

[dim wave]

It has for me. Repopulate every reset. This is a first

[drowsy crypt]

I have a 2022 card in my inventory does nothing please fix this garbage.

[dim wave]

Ok I am am experiencing this different from you. My account is old. Radar has been max lvl for a long time. Every reset radar missions have been repopulating at reset. I have never waited for missions to repopulate one at a time. I’ve asked ac some still fully repopulate at reset some are waiting for one mission at a time. Max lvl and max radar.

[solemn hamlet]

Hey did anyone not get the right amount of food/oil back after the reset update? I tried contacting support and they are absolutely no help and idk what to do because I lost everything

[mint palm]

We are getting no where at all. Complete joke.

[solemn hamlet]

This is so frustrating. I’ve lost 1000s of hours of work

[mint palm]

And they don’t care, no one is helping. Telling us to raise tickets, with a bot that replies with automatic bôllocks. I am out thousands of pounds from what I have invested in this game, this change has pushed be back well over a year in progression. Yet we are getting no help or support!

[solemn hamlet]

Yep. It’s the single most frustrating thing to ever happen to me in this game. There is no way I can plausibly get back in pace with the rest of my server

[lapis moon]

I think there 2 game admin for 100000 players that means they will fix our problem in 6.months 😂

[terse mural]

Not to mention deleting things people said in this thread too

[sharp hearth]

Is this legal

Sorry first ones was a mistake?? Please Tell me this is not a glitch

[tidal rain]

روووعه

[tidal rain]

👍

[brave wolf]

My tasks vanishes all of the suden

[tepid stream]

Piedmont’s name seems to be borked today

[ocean pulsar]

I can't add my methods of payments to the game for purchases. I've tried 3 different active debit cards.

[elfin blade]

Consider yourself lucky. You can't be ripped off 😂

[ocean pulsar]

😔

[blazing spindle]

@frozen tundra broken player here need improvement

[acoustic adder]

ue voce completou

[modern geyser]

I wanna be Lvl 0

[normal field]

i lost 5k GEMS

[ashen gazelle]

First try restart you game

@modern geyser

[normal field]

I lost 5k GEMS? what happened d

[modern geyser]

That happened to you too? Lmao, a lot of people been experiencing that

[normal field]

I don't feel like spending it, Please give me an explanation and how to make a personal report with development ,

🤬 🤬 🤬 🤬 tolong kasih sayang penjelasan dv😠

[opal salmon]

What a nice name for these items

[weary juniper]

<@&651622161219584000> I just bought the 2022 pack got charged and did not get it

@ashen gazelle

[rough hull]

Can you pm me so I can check the details?

[ashen gazelle]

I checked the log and you spent 4950gem on Great decor chest X99.

[normal field]

I didn't do that

[elfin blade]

This happened to one of our players on my server, too! And he didn't buy it either. That was several weeks ago. What is going on here?!??

[modern geyser]

I had tried to run my account on pc yesterday but i did not got it on pc and lost it from phone too. pls help me i have raised my issue and submitted my application for account recovery. pls help me

[austere needle]

Please use switch account

[modern geyser]

i tried but unable to get it back

[sly steppe]

Why is FuntapXmas gift code not working

[analog cedar]

@modern geyser manage character,i face the same issue as well🤣

[modern geyser]

thank u lol i got it back

[modern geyser]

Cant claim it even tho I finished the quests

[compact whale]

Since the class update all dead accounts get a shield when you click on them

[green ermine]

Wth is this? Where's my 1 march queue?

[stuck lichen]

Why I cant build the + tower. Already restart the game a few Times. I have this Problem since last night.

[hard lynx]

I used a shield about 1 hour ago. That has now disappeared. It was also not recorded

[timber field]

I did some general perks by accident. Somebody told me u guys can reset them if u have my uid.

[dim ridge]

Rubes want to help, and the process for fix this problem startet at Thursday , since two days no answer......

[timber field]

O I got time. Stil farming for the rest 😞

[dim ridge]

Guys if you researched general perks accidently . dm your uid to me or any mod . We will assist you to reset it ,The process start from tomorrow exclamation ....message from rubes, I hope get good news soon..

[steady grove]

Quoting one of our members, " in 9 months our hive will be over populated with baby bases"

-Fix the glitch, bases are overlapping and that ruined the organisation of our hive

[modern geyser]

go into base and then into perk research facility. exit. and it will be there.

[stuck lichen]

Dont work.

[analog cedar]

You have 3/3 ,other expired

[lapis moon]

Hello everyone and happy new year to all as I said in previous message I did a mistake and use resources in general skill perks after new update I saw here that GM can reset it and told me to send my uid in any admin so they reset.my general skill I did this and waiting 2 days now but nothing can please someone help me cause we got svs and I am way weaker than I was before new update it's sad cause I am spending money that isn't easy for me to spend but I like this game and it's not fair for me by doing a mistake to be so weak so please help me

[dim ridge]

I have the same problem and wait for answer...

[sweet granite]

WEIRD! I opened a Red Box for 1000 gems, and the was a Shark +1 in it., but it disappeared. Is this a bug or did something freak out in my game? It was a black card with a picture of a shark on it.

[fallen cradle]

With new update, I am training lvl 4 strengthening tower and I don't have options to even build lvl 3 str tower. There should be an option to build the current level of tower while the next gen is being built.

[old hinge]

Bought the Shadow dragon base skin, but it has no effect on march size, while the shadow dragon's ability adds march size +1, bug?

[burnt flame]

Don't you confused march size with march queue? It is different

[old hinge]

yah, clearly different from what I said, the march size and ability of the shadow dragon march size +1, before my troops without shadow dragon 136, after buying the shadow dragon it doesn't increase, how about it?

[zinc pilot]

Hello . I bought the package . The payment successfully and deduct the money . But i didnt receiced the package

[austere needle]

Did you get receipts in mail?

[austere needle]

Have you the skin on?

[zinc pilot]

Yes . And i try to buy back . After that money deducted again and its says you have own this item

[austere needle]

Have you tried to force close the game?

[zinc pilot]

Yes everything . I restarted phone also. Actually after the second tried i get the package but my money deducted 2x.. urggghh too long slowmode time

[austere needle]

Did you got 2 receipts in mail? I mean what you get in email not your google store. Because the one you get in google store is what you have paid till them. When they pay to topwar send a receipt to your Enail. Have you 2 of those?

[old hinge]

Yes of course

[austere needle]

Then you have to send it to in-game support

[zinc pilot]

I got 1 receipt for first payment . But after the second payment i didnt get receipt . My account still deducted the money 🙏.

Btw can you reduce slowmode time? Its really annoying to wait 5 minutes to reply 😥

[austere needle]

You can DM. Please ask your store for the second receipt and submit it to in-game support

[old hinge]

ok i did, thanks for the confirmation

[lapis moon]

Δεν είναι ωραίο να μην έχω λύση στο πρόβλημα μου από την στιγμή που οι υπεύθυνοι του παιχνιδιού είπαν ότι θα βοηθήσουν όσους έχουν κάνει λάθος στα γενικά ταλέντα και όχι μόνο δεν έχω λύση αλλά δεν απαντά κανείς στα μηνύματα μου

[upper nexus]

I’m a mechanical master and it seems I’m not able to build any towers recently. Is this a bug or am I doing something wrong? Screenshotted my perk tree and my base move to show I cannot build any towers. I have no towers and this has been happening for at least a day

[stuck lichen]

Tomorrow is svs and i still can Not build + towers

[mint palm]

Please can we urgently get this reset for our players please. Tomorrow is SVS and they will not be taking part unless this is fixed.

[normal field]

Kembalikan GEMS saya 😡😡

[sonic wasp]

Some mech masters can’t build towers any more and that needs to be fixed today.

[lapis moon]

Same problem 2 days now waiting but nothing tomorrow in svs I will got problem and in any event ke, warzone exercise e.t.c but no one seems to care about that and I wonder they don't care the money we spent on game ? Cause if we all stop spending money they will find a solution very fast

[oak gorge]

Nice to have a bug thread that doesn't get many replies to. Guess nothing will be or is being done about the lack of rss, plates/gears and speed ups to return players to where we had left off in the research tree. Glad all that extra time was wasted researching these perks to just have to do then again. Glad atleast time is still free .

[mint palm]

Our server has requested all to protest by not making purchases and also leaving reviews on apply store. I’ve also added a case of fraud on the apple store, as we have paid for something the devs have now changed and taken away what we originally paid for. A lot of people are suffering and the devs are doing nothing to assist.

[lapis moon]

It only need to add reset on general skill I am willing to use 5k gems if there was a reset button for theese perks but they don't even respond to us I regret for all those money and time I have spent here

[mint palm]

We are being ignored, they have messed up and are hoping it will just go away. There was even a comment by someone further up in these threads saying that our complaints are not bug reports and will be removed. Silencing us as we suffer. In game tickets are being replied to by a bot. No changes, no assistance, no help and we continue to suffer.

[modern geyser]

Idk where share it so i'm writing here since can be considerate a bug for rockfiekd's users... This tech does nt affects rockfiekd's users, thats can be read as "it makes Rockfiekd's users weaker than other players". Now i mean most of air hero have some restrictions like triggering only on back rows meddle rows or whatever, and obviusly rockfield trigger only if there are only planes in the march, now hè is on my second air team, wich i still use a lot, and with this tech (that both combat and mech get) you nerfed much more rockfield's users... I mean i m considering my self lucky because he is my second team and probably soon will Be replaced by another hero, but for whom using him in main team? I would let him trigger even with mixed troops at this point

[modern geyser]

Even if i understand letting rockfield trigger with tanks too can make things quite different about suppression. But hè is already useless for many events like WB, alliance and personal defense, sundable event, untill last update hè was useless in warzone too, and now with this tech quite weak in PvP too

[acoustic willow]

Is supply interception bugged? The transportation is 50km away thats less than 1min without any hero but it gives not enough time 😐

[next storm]

hi would you plz share with me the screenshot?

[next storm]

kindly dm me your uid

[torpid parrot]

I'm a mechanical master and can no longer build weakening towers despite having completed the research. Is there anyway to fix this before SvS?

[mighty glen]

Hi I am a mechanical master and is also unable to build any strengthening or weakening facilities.

[drifting wing]

I'm also Mechanical Master currently researching Lvl 4 Strengthening and Lvl 4 Weakening Tower and I can't build any strengthening and weakening facilities at the moment.

[fringe holly]

Hey

[keen steeple]

Same issue here. I'm game support is not helpful after a few back and forth inquiries. My understanding is credit card dispute will claw back from play store which will also claw back funds from TW.

[lapis moon]

Why devs not even answer in our messages people pay A LOT OF MONEY on this game it's not good to ignore them I got 5 days now problem that rubes6897 said that will fix and help and not even answer my message he ask to msg my uid and after it's like ignore me

[weary parcel]

@proud sail

[round cradle]

good .. before there was a restriction on the use of barrels .. but now no ... how to return back ???

[round cradle]

Hi ...you can help ??

[round cradle]

have patience .. we are all human .. new year ... family ... holidays)))))

[dim ridge]

Understandable, but at 30.12. they wrote, the process start at 31.12. After that no answer. I working every day, also on holidays and I get money for that.
I spend money, gems, time on tw so why they can't fix the problem ? They get money for this work I think. ....maybe the problem is so big that its take time and someone had family, new year and holidays....but 3 days NO answer , not from here or ingame support, that's sad. People want help before svs....nothing happend...no answers....understandable that people angry, so they paid hard earned money and get an degrade instead of an upgrade . Please fix it soon.....

[round cradle]

why so much negativity ... now the holidays ... positive .. good mood ... we all spend money in the game)))) we all play for a year or more ... even I understand this ... everyone has their own attitude to holidays and traditions must be respected

[dim ridge]

You are also right zem

[round cradle]

Thx ))))

[lapis moon]

Also they shouldn't let update happen in 29/12 if they want relax holidays and one day after ask from people sent their uid so they fix their issue and then no reply and all devs disappear

[unreal fiber]

This feels quite like cheating!!! When you are buying the item it says increase Atk of heroes by 1 %!!!! And then it's just Atk of all units

@austere needle i would not buy that pack if I would know it's just lame 1 % atk to all units, what to do now? I feel cheated....

[round cradle]

all is well .... + 1% this is to the basic attack .... and the damage is the basic attack, multiply by the units in the cell, multiply the entire attack percentage (approximately + -800) and multiply by the sharp damage ... and +1 unit on the march ... it's worth it

[unreal fiber]

I was buying an item which was increasing ATK of heroes!!! That means it was increasing passive and active skills of heroes. Not just attack of troops, you see the huge difference?

[round cradle]

in any case for $ 5 + - +1 percent attack and +1 unit in the march it's worth it ... I have all the skills of march 6 ... and making +1 unit for $ 5 is worth it ... and + 1 percent attack ... + 3 percent in the profession costs 50-70-120-150 tickets .... so this is a great offer + a bunch of gifts))))) you can count this really advantageous offer ... but if you. I don’t think so .. I think they will help you later

[lapis moon]

It's 9,99 euros on me

[unreal fiber]

I'm not saying that bonuses of that item are problematic, but I bet you would agree that if you are buying something based on offer, you expect what you have been offered, no? 😉
Next time it could say something completely different and give you idk +1 % gathering speed (or even worse - gold 🤣🤣) ?

And yeah, it's 10€ not 5€

[round cradle]

different countries different income is normal))))) it's a little easier for you .. I have a different language and there are a lot of translation errors and completely different meanings ... but +1 percent attack to everyone and most importantly +1 unit in the march it's worth it it's honest)))) here in the game there are more important problems .. balance ... heroes))) if this is important for you, they will definitely help you ... patience is only 2 day of the new year

[tacit dragon]

I completed the following radar event but it didn't updated the count of daily quest. I tried in game support too but it is not loading on my phone

[hollow rune]

Hello golden top War 💶 A base at 25 euros is possible 😅

[subtle hazel]

What the **** is this? As you can see its clearly within the fighting zone but the game says "you can only move your base within the fighting zone"... 2 minutes in SvS and already burned... same with multiple other members

[blazing maple]

That's isn't even the worse my map is empty I can't see shit

[tired python]

there is a bug at 1463... it says we lost SvS

[olive quartz]

I think our warzone score reset... we were comfortably leading with over 1500+ points

[lethal trellis]

We had over 3000 points and 40 min in our score reset.

[blazing maple]

But wait if you don't spend any money then they don't care who you are, they can loose players they won't care, but let a fucking whale leave then it is a problem then we fix the game. Start doing your fucking job and fuck off with this coming soon shit, start listening what your players are saying.

[round sphinx]

Wtf is this bullshit ??? Svs: 1201 vs 1254 .... 1254 was leading ... now we got zero points ?!?!?!??!

[zinc pilot]

Hii topwar . Why 1550 server score suddenly gone? We are leading !!!!

[gloomy plinth]

Our points didn’t register

[deft quartz]

Hello what is this our server have like this points and it literally reset our score points

[round sphinx]

Wtf is this bullshit ??? Svs: 1201 vs 1254 .... 1254 was leading ... now we got zero points ?!?!?!??!

[desert magnet]

Your match making needs some serious work most matches are completely one sided and you guys say that you will punish cheaters but I just went up against a server with bots. I guess cheating is allowed for Asian servers huh. W t f

[trim finch]

We had the same happen in 777 vs 756. 777 was up by about 1k and then our points reset with 1 min left

[inner sandal]

my game kept glitching during svs: cannot recall marches, marches took 100x longer to reach destination, wouldnt let me teleport

[noble halo]

So many servers were screwed over today because of points being reset. Better be seeing several thousand dollars worth of compensation because of this

[gloomy plinth]

Are you guys taking money for betting or something?

[hallow heart]

We took their ruins yet have no points, none were given. It was 30-0 for half the match. How is that even possible.

[desert magnet]

I bet they were Asian servers our server never even received a point. El was way one sided mobile servers against PC servers and now svs is shit also.

[deft quartz]

I'm lucky i have screenshot to have a proof

[short osprey]

hi pogi

[languid blaze]

1259’s SvS score reset during middle of the 1136 vs 1259 march up. We still won but it could have easily messed up the entire match. Our score went from 3000 to 0.

[coarse imp]

Same thing here this is crazy frustrating, we already need a merge, waiting and than this is rediculous

[quasi salmon]

Same thing in 1035 vs 1020 score magically reset have proof if needed

[safe grove]

We were collecting more than 400 points. All of a sudden, our points are zero. S1254 want justice

[coarse imp]

Y'all need to sort this out cuz these bunk rewards don't work for anyone I'm sure

[short osprey]

weird svs

[fleet knoll]

Same for 1520 vs 1519

We (1520) were leading and lost All points

[restive ore]

868 got f’ed over hard today for the amount of money all of us spend, it’s crazy y’all still have this many issues with bugs. Y’all ever going step your game up. I need a cig after that fcking and I don’t even smoke

[round sphinx]

1254 want a rework .... we clearly would have won that ...

[wise zodiac]

All our points were deleted in the middle of svs

[meager cloud]

1482 SvS points also reset half way through

[fleet knoll]

anyone can remember the time it happend ? aswell like 15-20 mins befor end?

[jaunty garnet]

Our server points reset on the battle 1028 Vs 1071. And we got 15 crappy svs store tickets as a sorry.

[fallen lantern]

Yeah about that

[main rampart]

Exactly 19 min before end

[unkempt tide]

S1520 get reseted against 1519 too...

[shell aspen]

Scheiß Bug 🤬🤬🤬 wir hätten über 900 Punkte und gewonnen , aber weil alles auf Null haben wir verloren, das hat fast der ganze server 1254 gesehen 🤬🤬🤬

[bright stag]

So we getting our win or not 1610 was winning vs 1609 then all the sudden they were winning and we had no points?

[autumn edge]

868 points reset to 0 just before end and didn't get credit for holding multiple ruins and captial in 707

[turbid lagoon]

988 got points reset mid svs - still won... but could have gone other way if match was close... expecting some compensation...

[north oak]

Hahahahah massive bug

[sudden kraken]

In 706 we had multiple accounts that was freezing up when trying to merge troops. We were forced to drop out and restart multiple times

[round cradle]

Я тоже покажу позже вам активацию нового героя с навыком 5 ..не одного раза не стрельнул

[red trench]

GOOD JOB TOP WAR. ANOTHER CRAPPY SVS BECAUSE YOU SUCK TO FIX SERVER LAG ISSUES. 👏👏👏

[jaunty garnet]

Glad you got screenshots. Bad job all round.

[north oak]

It happened accros the server. Please solved this issues. Many people dissapointed

[round sphinx]

Last 9 min we had a point reset and almost won ..... vs 1201 ... u can also see that we had cap and still its saying we didn't had cap ... I don't want any compensation ... i just want justice that we are the clearly winner of svs ... we would have won vs 1201

[rugged frost]

you are lucky you won. our server was winning with 3x points and lost in last 2 minutes score reset

[surreal yarrow]

702 vs 940 quite a few times I was trying to port out of harms way when I get a message (you can only relocate your base?)
I am so disappointed at the loss of my troops and odinium and will never play svs again.

[fleet knoll]

nearly the same we were ahead some points it was a close call then we got reseted ...

[alpine moth]

So 1610 is out of the comptition because you guys and your bugs messed up the score. I will not be spending any more till these issues are fixed. Also other players in 1610 spent 10k gems etc to participate to the best of their ability. For us to go this hard and spend what we spend, then for this to happen is not ideal nor fair.

[ember frost]

Type of device you use: IOS
My server: 868
What was the issue:
POINTS WHERE REVERSED/UNAWARDED. PROVIDED SCREEN SHOT OF INSTANCE WHERE BUILFING SHOULDVE LOCKED ACCORDING TO BATTLE LOGS AND IN THE BATTLE. NO POINTS WHERE REWARDED. AT THE END OF THE MATCH ALL EARNED POINTS WHERE SUBTRACTED TO 0

[faint whale]

Our points got reset 25 minutes into the event and are showing a loss. Every time we capped there ruin, it would shield and break right after and we couldn’t even get a point after that due to this bug! I spent 9k gems and 125 ports for what? This isn’t right

[umbral saffron]

I'm here for free gems

[cunning sundial]

Kate curry’s tile defense skill didnt work at all, all my troops got@ripped by a 2 hero march against 3 defending heros

[brave lantern]

Curry work in tile only😉

[dapper bear]

Same

[modern geyser]

#Compensation

[cyan ginkgo]

I want another one of those odinium svs compensation message!

[atomic nexus]

Same

[rugged frost]

check this screenshot for my server

[proper marsh]

#compensation 👍

[idle dome]

If your server was affected by the point reset, please tell me what server you are in so I can add it to the list 🙏

[main rampart]

1463

[normal current]

868

[idle dome]

done

[round sphinx]

@idle dome 1254

[idle dome]

done

[cunning sundial]

Thanks capt obvious. She was on a tile. Along with gira who offers a dmg decrease and rambo who adds armor pierce when gira attacks back. N kate, Shes supposed to get a sim of Rof 11 on a tile for defense and didnt even get a shot off.

[north oak]

1626

[muted obsidian]

1229

[mortal cape]

1248

[gloomy plinth]

S1550

[alpine moth]

1610

[ashen rapids]

This needs to be fix please happens every time and can’t leave

[warm dome]

1259

[uncut karma]

1259 vs rudie on 1136

[nocturne dew]

Although their capital was occupied, they did not count and the victory was theirs

[lethal trellis]

988

[primal ice]

1565 vs 1626 - 1626 was ahead with 2000+ points and then approx 5 min before the end of game it reset to zero. We got only 200+ points

[cunning sundial]

S1111

[normal current]

868

[wise zodiac]

1495 but we won anyways

[haughty basin]

كيف كذا

[deep ember]

868

[round sphinx]

1254

[mint palm]

643

[vast basin]

This not acceptable at all we spent alot of gems and money on this war and our points far away from our competitive server 😡

[main rampart]

And we take the capital of them tell the end but its not appear at the result

[primal ice]

Server 1626 vs 1565. 1626 was ahead in points and then 2000+ points was reset to zero

[south yew]

Same situation in 1352 vs 1373

[abstract burrow]

Do the developers know how to read a log file or query a database? This is pretty basic stuff that any entry level intern or software developer could solve without asking the community.

[heady laurel]

During servers our score got reset to zero? We had console the entire time and nobody understands why this happened. We should have /would have won if it was not for the score reset

[idle dome]

The devs are not online just yet, the mods are building a report of known problem servers for them to look into.

[idle dome]

Server?

[atomic ginkgo]

1276

[turbid lagoon]

988

[bright stag]

@idle dome 1610

[abstract burrow]

Okay. I was about to say this is shenanigans.

Are the compensations going to be on par with the EL issue for the 1000+ servers? They received free ancient tokens. Pretty sure the community will be pretty upset if it's tech chests and general R&D.

[idle dome]

I honestly do not know, I am not in charge of that. being as this is a major issue with a LOT of servers (including my own) affected... Something's gonna happen

[deft quartz]

1626

[austere needle]

‼️‼️ If your server was affected by the point reset, please tell me what server you are in so I can add it to the list 🙏‼️‼️

[zinc pilot]

1550

[nocturne dew]

1352

[brave lantern]

1254

[meager swallow]

1484

[hasty bay]

1550

[austere needle]

Reported already

[feral cloak]

I have 1 account on my tablet and 1 account on my phone, I bought the € 1 pack on my phone account and I received the pack on my tablet account. How is this possible? ...

[hallow heart]

868 points were not given points for taking ruins and capital. Also was reset to zero

[gilded quartz]

851, 1528

[austere needle]

Different accounts?

[round sphinx]

1254

[austere needle]

Server nber please! I can't read minds

[idle dome]

1434 1550 @austere needle

[austere needle]

Reported

[feral cloak]

Yes, the one where the pack should be is vip10 level 80 and the one that received it was vip0 level 54 (now vip1 ...)

[austere needle]

Please contact in-game support

[buoyant yoke]

our 1550 server got the ruins of the enemy and their capital... the last 10 minutes we still won in the last 5 minutes our score went straight to 0 how come

[austere needle]

Already reported

You can't all from same server come and report here! Talk to each other first

[granite kite]

1610

[subtle latch]

Is there a delay in receiving the top star token? During the first week, i was able to receive it the moment all svs had finished.

[livid void]

Have you never seen a riot? Would be amazing for them to get one person to speak for all of them lol

[steady venture]

777

[alpine moth]

I hope they do something. This is more than just a SvS issue. With this happening. Players and servers who are perhaps in one of the servers who could have won TopStar Championship event, can no longer do so because their server "lost" so are these servers going to get hall of glory base skin? Or are they going to do a rematch for the svs that just happened and make TopStar go an extra week. The servers who should have won and didnt because of this bug/glitch, should get the best rewards, and not just svs points to spend.

[lapis cliff]

1610

[austere needle]

Already reported

[round sphinx]

👍👍👍👍

[fallen lantern]

THIS!!!!!!

[stray schooner]

Agreed

[austere needle]

Please no conversation here! I don't wanna miss any server

[digital patrol]

Agreed

[austere needle]

‼️‼️ If your server was affected by the point reset, please tell me what server you are in so I can add it to the list! Please only server number that is not already reported 🙏‼️‼️

[feral cloak]

It's done, thank you

[faint whale]

It’s not official unless I come in for the finalization! Get them up and out of bed. I know their “My Pillow” is probably comfortable, but time for them to get to work!

[lost sluice]

There is a bug we won but, we lose, s659 win the svs

[austere needle]

Already reported

[ornate token]

Not sure if it's reported 1035.

[austere needle]

Wasn't! Thanks

[digital patrol]

Was 1136?

[austere needle]

Yes

[fleet knoll]

1520 aswell ?

[austere needle]

Yes

[still hawk]

Say different things.... which one is correct?

[final silo]

Its all Unit Atk

[austere needle]

There is no such thing as hero attack

We have sent it to translators

[feral cloak]

Do you know how it goes next? will I be contacted? If yes, how ?😅

[austere needle]

Yes they will answer you on same query you make

[cinder shadow]

Love not being able to connect the entire time scs is going on

[austere needle]

Make sure your internet is solid and your phone has enough space. No one else had this issue.

[grizzled pawn]

There was a lot of latency issues for me i used 3 different internet services, Verizon Hotspot wifi, Comcast home wifi and att service

[austere needle]

When it happens you need to reinstall the game and clear your cache if you use android. But always make sure your phone has enough space

[quasi salmon]

1035 vs 1020 had points reset

[cinder shadow]

Internet and data wouldn’t work, reinstalled and restarted phone all to still not even have a load bar

[austere needle]

Strange

Have you tried on another device?

[round sphinx]

@austere needle what will happen now ?u will check every svs log ? Because we want to be in the semifinals .. our server gave alot to win this and just because of the bug we lost

[steady grove]

1427-1448 … shty lag was all over too

[austere needle]

Yes tach will check

[shy monolith]

False. I had to restart my game three times and switch wifi on and off. I’m on fiber so internet isn’t the issue

[austere needle]

Then you need to open some space on your phone memory

[steady venture]

Has 777 been reported?

[austere needle]

Yes

[grizzled pawn]

I can assure you it wasn't the phone, I went and installed it on my work phone as well same issues. Should of tried it on my computer but then you'd prolly say it was the computer.. most my server hit hard latency issues. I can get them all here to complain if that makes it better.

[shy monolith]

It is not a phone issue. Many people are complaining here today of the latency issues, my phone is a new iPhone 13 max with hardly anything installed, there is plenty of memory and room, this is a TopWar server issue during SVS. Many Vals were lost from our alliance as a result of connectivity and lag issues. 1427/1448 SVS

[austere needle]

During the SVS many experience latency but in usual case that is not SVS if it happens then it's up to the device

But not being able to log in is not a SvS known issue

[grizzled pawn]

Well it was during SVS, and logged in seeing disconnected from server several times, scouting took 5 10 seconds, go to attack and none was there, only points I did get were when I got attacked ...

[austere needle]

Issues in this SVS has been reported

[random lodge]

One week and still waiting for a proper response about the huge lag during last weeks SvS

[grizzled pawn]

Thank you, I'm on 1427, there were a lot of latency issues with our players there, and 1448 complained of it too

[tired python]

1463

[austere needle]

All reported

[jaunty garnet]

Ignore him. He is mean. And he smells.

[hallow spruce]

Have not yet given the rewards

[craggy goblet]

What is this bug now the message i was typing is stuck on my screen

[austere needle]

Please restart the game

[round sphinx]

Okay thx madame :)
And how will we get a message ?

[austere needle]

I think it will be an email

[fleet knoll]

Tried clearing the Cache? That worked for me

[olive quartz]

Hello is S959 reported?

[idle dome]

is now 😉

[hallow sundial]

972 reported ?

[idle dome]

now it is.

[heady laurel]

What is being done about svs bug? In 1520 our points got reset to zero part way through.we were well ahead

[hallow sundial]

@idle dome 👆

[austere needle]

Has been reported

They will go through all servers and will fix it

[idle dome]

We are building a long list of affected server and giving that to the dev team to fix

[ember frost]

Hi, I just want to make sure 868 is on the list. Thank you.

[idle dome]

it is 👍

[devout mural]

Is s1626 reported about the svs bug

[idle dome]

yes

[floral kelp]

First of all, good job on fixing lag etc in svs... Gone good for awhile but today... As you can see on the times. From around 16:30 to 17:00 (half of svs) the entire map got screwed up... Couldn't see bases, tiles just disappeared etc. Lost almost all troops before I could react properly since I had to click on the map to see if I could tp there or not...

[compact badger]

Has 1484 been put on the list for their points being reset? We played them and won but several of our people mentioned their points got reset or that they just lost a whole lotta points all of a sudden

[wicked flax]

Hello to whom can I personally speak about my account. It has a glitch and I can’t talk in alliance or world chat. Also it appears someone has hack in to my account (haven’t share my info with anyone at all)

[mortal sigil]

how we lose

[round cradle]

И у меня куча вопросов тоже

[fleet knoll]

We are already registered it was the Bug were we lost 20 mins befor end all pur points many Server had that Bug

[fiery trail]

1508 as well.. we were at 1500 and it reset to zero, but we still kept going and won
Unfortunately, a lot of us haven’t gotten top star tokens and the championship prediction tabs are broken now

[lapis marlin]

A lot of us lost a lot of resources and extra units because our scores were reset after we had a sizeable lead, then had to re-gain everything we had already won

[wicked flax]

Hello to whom can I personally speak about my account. It has a glitch and I can’t talk in alliance or world chat. Also it appears someone has hack in to my account (haven’t share my info with anyone at all)

[fiery canyon]

Back to work with

[mint palm]

Between the issues with SVS and the perk disaster this game is really going to shît. Are we to believe any of this will be fixed when tens of thousands are having issues with their perks and no movement on a fix?????? Call me cynical but we need an urgent fix

[polar zealot]

Agree, it was very buggy experience

[round cradle]

Та нет смысла что то писать ..нет смысла ...все это вилами по воде и всем без разницы ваши слезы ...посмотрите...анимацию добавили ..зачем она нужна ??? Для дураков только ..в ней нет ни смысла ни красоты

[round sphinx]

Yeah gg nice work @idle dome @austere needle
Thx for ur work :D but in the championship u guys have to fix it also

[alpine moth]

So I notice that the svs winners were fixed. Now the championship board. Also. What about us that already claimed the "loser" rewards. Do we get given the difference in rewards since we actually won?

[round sphinx]

Yes u will get it .. I got it aswell ... :) i am so happy 😍😍😍😍

Thx to the dev ❤ and the leaderboard is fixed aswell ... thx alot

[stone rose]

1528

[nocturne totem]

???? eror??

[idle dome]

that one is submitted.

[idle dome]

i cant say for sure, but i would assume that's on the list of things to get looked into

[idle dome]

Posted

[fleet knoll]

SVS Problem on Server 1520 solved ! thanks !

[round sphinx]

Already fixed 😁🥳👍thx alot 😁 now i am happy 😍😍😍

[idle dome]

awesome! thank you guys

[round cradle]

Просто показываю ...понимаю что нет толка

[nocturne dew]

Although our server (1352) occupied their capital, it did not count and victory was theirs

[clear nebula]

That is unfair! We win and you let us being lost! What i do with 200gems!!! Be fair at lest?! Our point in server 840 other server 880!! If we know that you will have error we will work for this 40 points and other server not stronger than us we see that we are too far from losing so we play easy! Be fair or we will leave this game and we can make problem as well if you will block me no problem but be fair 👌🏻

[bitter eagle]

^ retweet

[vestal dragon]

How can they not get any of our ruins and not get our capital and win? First it said we won now it says they did?

[sharp osprey]

Take your 200 gems back that is utter shameful we won then we lost in a big tournament like this event!

[glass orbit]

WE DON'T WANT 200 GEMS WE WANT A REMATCH

[clear nebula]

Let us give them one star in all apps 👌🏻 and i will try to do another things at less let them be fair! What i will do with 200 gems😂

[viral girder]

SVS C'est un gag ou bien ce "reset"? Des bugs nous en avons eu des tonnes aussi. En plus on leur a pris les ruines et la capitale 😡 Faut vous réveiller, on ne parle plus de jeu avec ça, mais d'une escroquerie au sens légal du terme.

[rotund zodiac]

during the 1054 svs we had 4 ruins and there capital it came up as 0 points a minute we never got them points added but the other server gets points added on making us lose think a dev has really messed this up

[hallow siren]

the devs do nothing for, they're nazes

[glass crest]

Absolutely shambolic. Our server held both capitals as well as a good number of Ruins on both sides at the end and still managed to get a loss after an initial win. Worse still was the pitiful 200 gems as compensation.

[glass orbit]

SVS Is it a joke or this "reset"? We had tons of bugs too. In addition, we took away the ruins and the raging capital. You must wake up, we are no longer talking about gambling with that, but about a scam in the legal sense of the term.

[viral girder]

better mention when they work with the brain (if any) switched on...😡

[clear nebula]

Let them do something, i have 300 player who is ready to give them one star in all apps and like that they will have less player so they will lose money👌🏻 let us work togather in that and you will see the different🙏🏻

[glass crest]

I propose a spending strike

[quick granite]

My FAVORIT bug that bumblebee appeared in my base defense reports even he was not set at all and several other players lost a lot because of same BUG and now I am getting told - that we actually lost - whole we had for a long time 3 ruins from the other server without getting any points - I do not saw any reset of points only that the points randomly developed without logical base @server 1054

[hallow siren]

Who are you ?

[vital frigate]

If there arent conditions to do the tournament just dont do it, and do all the changes needed before, so you dont provide such a bad service overall

[chrome ridge]

Ce svs était nul j’espère qu’on aura une réel compensation digne de ce nom car j’en ai marre de perdre bêtement des troupes et des gemmes pour ce genre d’événement mal conçu pour infos j’ai perdu 1174 unités et 2300 gemmes pour des conneries 😤😤😤

[chrome shard]

server 1054 was the victim of an injustice .. not 1 but 2 times. the first for having taken away the victory by modifying the points of the other server without flavor what reasons there were even though we got the ruin and they didn't .. the second injustice and only 200 gems compensation for cheating us give us only 200 gems? mistakes are paid much more.

[glass orbit]

This svs was bad I hope we will have a real compensation worthy of the name because I'm sick of stupidly losing troops and gems for this kind of badly designed event for info I lost 1174 units and 2300 gems for bullshit

[modern geyser]

What's that a 200 gems refund for the loss of a SvS 1054 won? Despite recurent bugs on those event, this is insulting. The least you could have done is a total refund and rematch or a big compensation for the inconvenience. By the way 1054 took the capital and it's not showed. Players have spent a lot for this event, and have occured bugs too. This is the worse thing I've seen in this game so far !

[clear nebula]

I am a person who care about my server player! You cant let us being happy with that win and after one hour! Losing the svs! Be fair at less! No one is looking for 200 gems you can take it back😂👌🏻

[vital frigate]

The same way they have lost points so do we, we even have hold the capital 1 time and it didnt count anything.
Got burned because of game freeze, had to spend 2 times what i would because of bad service.
The minimun is that we should get back all we 1054 and 1174 have spend during this svs, the 200 gems are an insult to everybody in the servers

[meager swallow]

we did. thanks Mav 🤘

[glass orbit]

my march was showing 22 seconds when I was next to my enemy so I spent accelerators thinking I had to use some to reach it when it was a display bug !!

[compact badger]

✌️ like winning but prefer winning fair, a rematch would be fun 😉

[neat sierra]

T.w only two way...
1 reset point and give back all we use in this svs
2 leave how was after svs so 1054 win..

We was full of glitch, some of mine can't tp cand move in the map can't see the enemy ... I get burned without seing my base...

[modern geyser]

The lack of dev response or even acknowledgement is pretty just wow

[round cradle]

Награды награды награды ..нам как всегда ничего не дали ..потому что нам пофиг ..мы привыкли что о нас не думают

[neat sierra]

No capital showed

[clear nebula]

No one will reply to us, it means the right with us and they know that at less do something and be fair👌🏻

[rotund zodiac]

this is only one of the times it said it but when we had capital and 4 ruins it also said same thing just waiting on more screen shots to show yet our points never got corrected so only 1 server had there points reset which is a issue that needs to be looked at

[drowsy crypt]

SVS tournament is messing with capital rotation and gifts. Please fix this asap.

[hallow siren]

Ok bro 😃

[chrome shard]

we have kept the ruins a long time without losing troops in them how did you make these calculations? they never took the ruins I'm from 1054

[urban grotto]

What is the point of mech masters being able to build weapons if they are never going to trigger when attacked ?

[clear nebula]

I have in idea for you, give everyone the svs points back all server svs point to normal which 16 points and you can rematch the svs

[bold stag]

This SVS was a mess on 1054, i spend over 30k gems and all the troops been burned because of your incompetence dear Developers, giving 200 gems in exchange is like you taking a pìss. Rematch or pump some real compensation on for fuck sake! Looking forward to hear from you guys!

[clear nebula]

Spending our money for svs and top war, spending our time in game, all that for what? 200 gems!

[drowsy crypt]

The devs truly don't care cause others are spending money so they are fine screwing over the rest of us.

[rotund zodiac]

I'm pretty sure The Consumer Rights Act 2015 comes under this situations of faulty goods if top war doesn't sort it you can get a refund from banks due to it being a faulty product the product being the game people might want to look into it wonder if I get another yellow card 🤣

[ruby ibex]

what do you do with our money? if you can't even manage a single event. Then at least compensate the people honorably and not with 200 gemstones. I think that it can't be beat in terms of ridiculousness

[clear oasis]

Suca

[clear nebula]

Everyone in the administration did a airplane mode😂

[glass crest]

I want proof of that gem spend!

[ruby ibex]

and then random heroes are set up in the defense who make no sense at all. you can now call me a bad loser, but what Top War has pulled off here is not comparable to my shit!

[bold stag]

Ask devs to check logs, also big fùck’t up from game is that on defence Bumblebee was introduced straight away whiteout been set for defending. This is a fucking joke! I’m havy enough from Rivergame so far.

[clear nebula]

I spend more than 15k they give us 200🤣🥁🥁🥁

[round cradle]

1 Подарки столицы не обновились..за победу.....
2 перевод неверный в талонах навыка ..совершенно другой смысл
3 ограничение энергии нет уже ...можно случайно открыть все бочонки
4 лаги во время свс за которые тебя могут сжечь
5 вы не слушаете игроков вообще ..у вас праздники
6 вам 3 месяца пишут уберите фиолетовые части с элитного найма ...неужели это так сложно
7 даже с 6 навыком Пьемонт ( герой у событии )может не стрельнуть вообще
...продолжение следует

[modern geyser]

This was a huge Problem in all my deff Fights. The game choose everytime bumblebee 🤣🤣🤣🤣... all my deff setup dont work. I lost all my valhalla and more then 1k units because of these error. I was 6 times zero and my base is empty now.

[mystic viper]

This svs was a huge mess becous of The bugs on 1054 today, and we get 200gems...thats just bad.. We pay alots of money here and we get nothing back..

[round sphinx]

👀

[random lodge]

I’d still beat you I see

[round cradle]

Хаааааа its funny ..and actually... really about us and developers

[toxic barn]

Indeed, this is what happened with us in server 1352, and we are waiting for this game to know the truth about this great event. We spent the money in exchange for my compensation, 200 gems, what a shame

[still marsh]

So we are now changing results after the fact. You realize people play different when ahead vs behind. If score wasn’t right you can’t just award points

[vital frigate]

If this is the aprils fools prank devs caught all the servers big time, other than that, is just too BAD, and I JUST WANT A REFUND!!!!!!!!!!!

[nocturne dew]

Although our server (1352) occupied their capital, it did not count and victory was theirs

[still marsh]

So we are now changing results after the fact good to know

[vital frigate]

Same happend to us, we conquered the capital and ruins severam times and it doesnt show, they gave the oponent points because they had problems but so did we and our points didnt have been given back, i even got burned because of a bad service, IF YOU CANT PROVIDE A SERVICE SHUT IT DOWN!!!!! Dont play with our time and money, and those 200 gens are an INSULT

[nocturne dew]

I agree with you

[proud arch]

They reset the cap win/loss too. We rightfully took their cap and held ours. 200 gems? How much $$$ was spent? Are they going to reset that too?

[toxic barn]

Thank you, Top War, you get me out of my mind 😤, I will dig my grave💀 and no one cares about my problem in 1352 😡😡

[proud arch]

They should just do a rematch for all the glitched out SVS's and extend the tourney. This is an insult to all of us. We all invest something. F2P people invest their time, and ppl who use $$$ invest their time And money.

[bold stag]

Rematch after they give us back troops, speed’ups,gems and everything else we have spend into the game. I strongly recommend everyone to send email to [e-mail] whit all the issues occurred during this SVS. 😉

[proud arch]

I can't argue that

[compact badger]

I don't even want the gems, there just a slap in the face, it's not our fault the game messed up, just give us a rematch if the points system wasn't working correctly

[ruby ibex]

I hope that there will soon be an opinion from the developer and adequate compensation.

[steel perch]

There was a great fatigue at the SVS we did today. we won first, but you sent a message at 23.50 and gave 200 diamonds and said there was a mistake. We want to fix the situation and get back what we lost. we are 1054 !!!!! 😡😡

[mystic viper]

I do not think top war takes us players seriously, and many of us spend a lot of money on the game. That's why I think we should sue them because the rewards we get from the game bugs are so bad. The consumer act 2015.. Server 1054

[steel perch]

We do not want the 200 diamonds you paid for the SVS ERROR on our server. Solve our problem, we are waiting for a quick reply 😡😡😡😡

[modern geyser]

welcome to bug war ✌️

[ruby ibex]

i believe there is no word for the gross disappointment you inflicted on server 1054. I hope that they will make up for it, and that it will be reasonable. by the way, you can push your 200 gems to where the sun never laughs

[vital frigate]

They were fast to change the winners and all, but to give an answer or to give a proper REFUND is taking ages, i just want to make sure i will make my rights prevail if we dont get an answer and a proper REFUND!!!!!

[steel perch]

You can't solve our problem just by giving a small apology and 200 diamonds, you are losing sight of the time and troops. repeat the battle or give back everything lost! we take the game seriously

[glass orbit]

we want a REMATCH or a very good refund !!! so many people use Valhalla and gems so now Refunded !!

[chrome shard]

developers don't answer all together just one person is enough

[steel perch]

We expect you to give the same value! We want the victory that is our right. 1054 😡😡😡😡

[vital frigate]

For a company that has made 10million revenue just in December, this is a pathetic service, from top to bottom, costumer service-non existent, ingame experince not even during EL was so poor with all those people at the same time, looks like your using a 486 computer as server 🤣🤣🤣 and to top that those 200 gems wow that was a bit too much, u guys went crazy, usualy is 50 gems, now i dont know what to do with so many 😄🥳

[mint palm]

Tell me why! Ain’t nothing really happening, Tell me why! You aren’t fixing peoples perks, Tell me why, we want the old way, now you make more money!!!!! This game is going to rat shît. Every single person needs to boycott making any payments, report to game to apple store as fraud and leave terrible review. Also mention that the games age should be set at 18+ due to the astronomical financial requirements. Maybe then we will awaken the wealthy devs

[proud arch]

I concur