🐞│bug-report

[little star]

In all my old servers we have to be defeated three times inside cap

[harsh kettle]

Just how long? 4d almost and no reply. No one is doing nothing. I'm following up everywhere and it's the same.

[rugged drift]

Pm me your UID and your issue I’ll escalate it

[little star]

When I try to port ppl when we are doing cap I have to hit them three times

[rugged drift]

This original question needs to go to #🖐│player-to-player-support this isn’t a bug. I’ll see you there.

[wide sundial]

Server 741 had a problem with rose count refreshing near reset today. The count was not updating causing us to lose popstar

[pallid wedge]

The game keeps freezing when I go to attack

[modern geyser]

I can’t join a group chat

[modern geyser]

No fix ?

[mighty totem]

Good evening, could you please balance the odinium wars, because we always end up with players much too strong for our alliance, and I imagine that in the camp of strong players, they must find their opponents terribly weak... I don't think that's entirely normal... Could you please check? Thank you 😊

[modern geyser]

I can’t play from the amount of errors this morning I can’t add people random people joining my group chat can’t invite people 🤯

[rugged drift]

@south kayak This isnt a bug. Therefore will be removed from here. The chests in Deep Sea are a game of chance. 30% chance of legendary.

@south kayak You can go to #🖐│player-to-player-support to ask a question or create a debate in #☕│off-topic.

[versed apex]

Why are my troops getting demoted in world boss? this has never happened before

[warm dome]

Repair facility could be full

[rugged drift]

🤦‍♂️ i need to pay attention

[modern geyser]

Um any fix on mine?

[rugged drift]

Have you logged it with in game support? Have you restarted your game, checked you are running the latest game version?

[modern geyser]

Everything

[rugged drift]

Then wait for in game support to respond to your request. It might take a few days.

[modern geyser]

Ok

[left juniper]

Using profile image is now broken fix it :/

[sleek glen]

i am unable to unfriend someone who changed servers

[rose rivet]

Hi Teddy, I am still having issues with the vit recovery on my base. I PM’d you and out another ticket in 3 days ago, was wondering if you could please escalate this? It’s been over a week and I still have heard nothing on top war’s end.

[rugged drift]

Yes

[hearty tide]

Hi I purchased a pack the payment went through but didn't receive the pack

[rugged drift]

Try clicking the pack again.

[hearty tide]

Takes me to payment screen again

[rugged drift]

Continue in PM.

[rugged drift]

@modern geyser You cannot Tag @ Everyone. or post links without permission of a mod. #📖│server-information

[bronze ridge]

Olá estou com problema pra pode fazer compras de pacotes no jogo eu só brasileiro moro no Brasil mais quando eu vou comprar algo no jogo esta tudo em dólares e assim eu não consigo fazer nenhuma comprar no jogo já tem dias que estou tentando e não consigo

[left juniper]

topwar fix the game as fast as possible and give us an good reward as a apology

[bronze ridge]

Assim espero estou perdendo vários eventos que está acontecendo por causa que não consigo comprar literalmente nada

[keen gorge]

We don't need this in elite voucher fix this

[round sphinx]

The first time i had 1 blue chest that disappeared.. i thought it was my mistake maybe i opened it ... but than i saved 2 blue chest ... and now i really know that they disappeared

[burnt condor]

Well this is a bug about logic of devs. Idk anything about new perk trees, how would I know if I want to swap or not?

[sour cliff]

Pop Star does not display when an influx of roses is sent during the final stages. This makes the top donors unaware they need to donate more in order to win. Ive watched it happen twice now. So i think this is a persistant problem that needs fixed.

[analog cedar]

#📮│game-suggestions

[proud sail]

Please dm your uid

[pastel dome]

Class item swap is way off. 15/1 gears to nameplate while nameplate to gear is 1/1

[modern geyser]

theres no level 6 ?

[fiery walrus]

Hello...
I brought growth pack but did not recieve my reward after payment....

[austere needle]

Have you received receipt in mail? You can try to buy it again but don't go through with payment!

[fiery walrus]

I recieved a sms saying that the amount has been paid...
I tried buying it again but I am not getting my reward...
Will I get refund or atleast get my reward for what I paid?

[gentle monolith]

Not a le to see the alliance chat even after game restart.

[fiery walrus]

Thank you
Just recieved my refund

[proud sail]

Please dm your uid and the issue of the screenshot . All the class item swap is 1/1

[proud sail]

Please dm your uid and send me the receipt . you could find it in your mailbox , it has a GPA number on it

[proud sail]

pls dm your uid

[burnt condor]

Rubes can you answer romeo’s question pls. Just above these payment failures

[ancient trellis]

I can't play my game cause I have so many glitches. Everything I xhat,chat, have to send message,lig out of game and log back in before I can send another message in wc. Can someone help please and thx.

[fossil summit]

I had 16 blue boxes... And it disappeared.. All my boxes are gone.. It is like wasting 5500 gems.. What is this??? I keep emailing support but no avail..

[proud sail]

You could have used them from your inventory

[fossil summit]

I did not, I thought I did it.. I was collecting in bulk and to open them at a one go.. Nothing in inventory when I saw it next morning.

It is a pure glitch or bug.. I thought it only happened with me. But here I saw others also faced the same issue. Emailing at support is not at all helping. I did not delete them neither opened them.. Neither I drink alcohol.

[proud sail]

pls dm your uid

[ancient trellis]

I've tried to reach costumer support. Reported my glitches and have still yet to hear back from TopWar. It's been over a week now.

At this point,I'd like to have the money back that I've spent on the fame seeing has how that money was in vain,cause every day I drag further behind. What good did it do to have made the first purchase at all now?

[proud sail]

Could you please log in again to see if you can level up to lvl6? if not please dm your uid

[modern geyser]

Someone hacked account of one player at 784 server, what is solution to take over control ?

[proud sail]

Please let the owner create a new character and send the details of this issue to in-game support. we will need some proofs and will lock this character for 1-3 days when necessary

[modern geyser]

According to him he is already complained but without answer

Person can log at his account only when he is offline

[proud sail]

pls dm the uid of the character he/she raised the ticket

[modern geyser]

This is bad example for all of us who invest in this game if we can’t be protected

[tranquil flare]

Whts the use of having bumblebee purple shard when he upgraded to Orange ?????

[ripe lance]

I invite a plyer but till now didn't get the frame

[livid hawk]

Good morning. I have an issue since the 17th of August. Bought packages multiple times payment got through but no items. Playing through facebook unfortunately. I am lvl 78 and vip 9. Running latest update 215. What can I do? This is getting really annoying

I have missed a lot of events because i cannot buy anything

[modern geyser]

I didn't have the event "Blumblee major update " Why??

[proud sail]

Please kindly ask if he ever shared this account with anyone or log in his/her account on someone else’s device .

[proud sail]

Did you raise a ticket to in-game support ? Pls dm your uid

[livid hawk]

#rubes there is not such a thing when you play through facebook

[proud sail]

Pls dm your uid and the receipt you received pls

[austere needle]

It will be an event where we can use those shards! Please stay toned!

[modern geyser]

Hey all, not sure if this is a bug but it feels like one. Lately, whenever I port and I receive an Alliance Invitation to move back, even though I do have a lot of Alliance Move items, I'm forced to use the Move Base item as I get no option for the Alliance Move. And it's not so "funny" anymore. Any ideas? My ID is 409927513398

[earnest hearth]

Pressed on survey, and game was closed.
Pass to window again and showing this one.
Didn't pass survey and didn't get rewards, and can't enter again.

[crimson niche]

Can't able to open from 4 HR . Don't know why ?
Server 744.
Name - music
Alliance - KCPH

[covert adder]

Al Comander Center (HQ) in other language Radar ?

[restive yarrow]

hi there is a problem that odinium can only be obtained at few places. over the weekend i was unable to join event as i had valhalla troops in repairs and there was no way to fix them as i was out of odinium and i could not even delete it or anything - there is something wrong with that system - anything else as a last resort you can always use gems why not in that case? i send a message to support but got no response as yet

[onyx sapphire]

Perk item swap will it be available during craft adjustment?

[proud sail]

Please dm your uid

[proud sail]

Could you please log in again and see if it can be fixed ?

[covert adder]

Still same, wrong translate in indonesian language, if i use english, deutsch normal

[proud sail]

Please dm your uid

[umbral steeple]

But what about the mistakes that I described yesterday and the day before yesterday: one player could not get to Odinium (during the battle he wrote that the battle was over, i sent screenshots). The second player lost 2 mystical chests.

[covert adder]

Check

[static ice]

Vip store has it available for purchase. May be after a certain level of vip I honestly don’t remember but, I can buy a certain amount from there with gems.

[restive yarrow]

after vip 12 - thats not feasable for all

[static ice]

👍🏻 true!

[agile panther]

Visual bug

[next ginkgo]

Hello everyone. Need help. I accidentally unlinked my Facebook account. Now I can't get to my account. Mail is attached but there is no such function to enter. Tell me what to do and how can I get my account back?

[rugged drift]

This isn’t a bug report.

[rugged drift]

Create a new acct, contact customer support through the new account, giving them the details from the old account

[next ginkgo]

They haven't answered me since Friday.

[rugged drift]

3 weekdays response, please wait until Tuesday

[next ginkgo]

I have already written everything to support the game. In contact in a group. But there are no answers

Thanks. I will wait for an answer. It's just very upsetting that you are investing money in the game of strength, and the developers are putting on the players

[rugged drift]

Repeat message above wait 3 days

[rugged drift]

Again not a bug, questions go in #🖐│player-to-player-support grumblings and discussion go in #☕│off-topic

[cyan moth]

I invited my friend to complete reunion task he was off from more thn 30 days.. but when he logged in he didn't get any code putting tab ...he is getting the tab of code sharing...same happened with another friend account, my 2 alt account.

[rugged drift]

The event works per device not account, so if your friend had an alt account or you have an alt account it doesn’t work

Dude this isn’t a bug if you want to discuss general strategy to harder more consistent hits go to #🖐│player-to-player-support or #☕│off-topic

[valid delta]

Its not a bug to hit 1aa one time and hit 600t the next with the same setup?

[rugged drift]

There are variable triggers built into most heroes. So depending on your set up no

[valid delta]

So other than a damage report we have no clue how often the variable trigger is triggered?

[rugged drift]

That’s kinda what the report is for.

[rugged drift]

Have you contacted customer support?

[modern geyser]

Any help here would be appreciated

[rugged drift]

Have you contacted customer support?

[modern geyser]

No answer from support

[rugged drift]

Since when?

[modern geyser]

Since yesterday time on screenshot. Is this not what I'm doing right now?

[umbral steeple]

in my alliance the player has the same problem

[rugged drift]

Support is 3 days response time

We are not support we are mods

[modern geyser]

Oh ok how do I contact support?

[rugged drift]

Through the game.

Contact us

[umbral steeple]

on Saturday, a couple of hours after the update of the game day, one player cannot get to Odinium (screenshots are available), the other one loses 2 mystical chests. who can help with this? players have no discord.

[rugged drift]

In game support

[umbral steeple]

the answer is “we will continue to optimize the game. have a nice day "is not a solution to the problem

[rugged drift]

Well that is the customer support channel, if you don’t get a response in 3 days we can escalate it

[modern geyser]

You think they'd respond quicker if I write them a little poem?

[rugged drift]

No

[modern geyser]

We shall see 🧐

[half tartan]

Since the last update my paying settings has changed from euro to dollar.. everything in Playstore in still in Dutch so I can't imagine why it would change

[odd rain]

How come I could grind Energon till reset but cannot swap for disks as it has disappeared 400+ VIT and 195 disks wasted today

[fathom loom]

Disks converted into gems

[lament sorrel]

What use are my 188 purple shards for Bumblebee now its SSR and needs gold shards you cannot attain?

[rugged drift]

There will be an exchange event shortly.

[lament sorrel]

Great thanks.

[stuck iris]

I know you nerfed the drop rates of Amalia ancient chests and the item ruin, among other things. 👀👀👀 give me my vit capsules and class item chests and gold shards again! 🥺

[dim vine]

I had problems purchasing packages, you have taken the money but I have not received the rewards

[rugged drift]

👀 Are you sure... Its kinda luck. THis week has been awesome for me.

[rugged drift]

Please submit an in game ticket.

[tough sage]

my game chat blocked

[rugged drift]

Someone was naughty.

[tough sage]

my game chat blocked

[rugged drift]

Someone was naughty.

[civic token]

Do the traps work? Recently used the corrosive compound and it didn’t work to slow the March

[worldly geyser]

good evening, is there a bug with the world boss? by having increased the level of my troops and by having increased attacks of all units from 0% to 110% and attacks of ground forces from 0% to 11.22% on Ben, I see that there are very few gaps damage. is this normal?

[rugged drift]

Yes the spread is normal.

[velvet grove]

It takes same time to March to someone base as it does to March to dark legion….even tho I have 100% March speed to dark legion

[left juniper]

they added bassel and violet to the Rescruit you don't need to spend money you can get them easy now and Tsuru air plane hero to its now free you can get in Rescruit but nothing for army heroes

[small flint]

Nowhere to trade in sophisticated drawings in the Class Exchange Event. I wouldn’t have purchased hundreds of them for the last few months if you’d delivered on the class changes as promised back in June and should be able to exchange them as part of the event…

[cold copper]

Was there supposed to be a reward for energon or for Megatron? You had tables... Why have tables if no reward?? Or did awards not happen?

[rugged drift]

No reward

[left juniper]

they added bassel and violet to the Rescruit you don't need to spend money you can get them easy now and Tsuru air plane hero to its now free you can get in Rescruit but nothing for army heroes

[austere gale]

If I buy a $20 pack and I don’t receive it but it’s pending what should I do?

[placid tangle]

I have a game freezing bug... Every time i send out certain marches my game freezes and i have to restart it it happens at least 3 times a day

[vivid delta]

I have a player that reached 5* SR bumblebee and recieved the chip. But it will not upgrade now that the event is closed. Please advise.

[rugged drift]

Ill check into this.

[uncut crest]

So we can post any flag except USA what the fudge

[pallid wedge]

My game keeps freezing when I go to attack, gather or reinforce. I contacted support a week ago with no response...

[toxic summit]

My lives keep disappearing in island battle we are supposed to get 2 resets a day im only getting 1

[sudden summit]

You can’t comment the American Flag

[nocturne merlin]

Not just america flag. Japan and china included.

[proud sail]

Please be advised that we had some players fighting over those flags and caused serious issues , we are so sorry to see that happen , in order to build a friendly / healthy gaming environment, so we will block those flags at the moment . Thank you for understanding .

[proud sail]

Please kindly dm your uid

[tribal gulch]

On discord or the game?

[rugged drift]

The game

[fast sky]

One of my rare rare Resource Gazeeing Speed lv3 bind to Rambo, I do not can euip it to other hero even I uneqip it from rambo

[rugged drift]

Have you checked its not on a second page?

[fast sky]

Simons deck

[fast sky]

Checked, also tried reboot game, quip other ability.

[rugged drift]

And you have checked Rambos second page?

[fast sky]

Ups, found it on first page. Thanks.

[proud sail]

in the game

[tribal hearth]

@proud sail

Any admin active? Please I can dm uid an issue

[austere needle]

@tribal hearth please write it here!

@wild scaffold sorry mate but not the right place to complain!

[tribal hearth]

@austere needle 430410003879 hey tara my friend is having an issue with his radar missions. He is stuck at level 5 radar 1200/1200 and it won't upgrade. Is level 5 the max cap for radar?. He already rebooted the game and still has same issue I posted his uid on the top of the message. Thank you tara

[rugged drift]

5 is the cap

[tribal hearth]

Thank you for confirming appreciate you guys

[austere needle]

Please record it for the next time!

[austere needle]

Please uninstall the game, clear the cache and reinstall it. Make sure your game is bound before doing so!

[mighty sigil]

BUG in High Precision Navigation chip
An attribute buff that says 17% damage to the single target on normal attacks is not working
I tested against dark forces and players. I have not seen the damage difference during the attacks and also I have checked the hp during the attacks too. None of them shown me the 17% damage to the single attacks.
Please test it and fix it.
I have reported the same via in-game support with battle reports, the response is frustrating asusual.

[twilit canyon]

Uid 3498713823553709

[proud sail]

Hello I just confirmed that the highest level is 5 . Please kindly be advised , sorry for the convenience .

[twilit canyon]

I can't open in Facebook

[mighty sigil]

@proud sail kindly check

[proud sail]

Please be advised that all data is displayed based on basic data. if you had any questions please dm your uid and screenshot /videos so I can pass this issue to the designer

[slim egret]

How is this possible? We attacked the ruin, but it went into peace state

[austere needle]

You didn't nock it down?

[slim egret]

We did... And after last hit it showed 48hr timer

This had never happened before

[austere needle]

You owned it before hitting it?

[slim egret]

Nope.. was owned by another alliance

Even the rules don't state a condition where we get 48hr peace

[proud sail]

pls dm your uid

[modern geyser]

The game freezes as soon as i press march button.It happens around 60 percent of times.Please fix the issue because its very annoying to restart the game each time it happens and also the freeze/restart is dangerous when attacking opponents.

[proud sail]

pls dm your uid and please kindly make a screen record video

[modern geyser]

Anyone has the same issue? Or, is this a bug?

[proud sail]

Hello . I have put your feedback to my list and I will send it to the team on Friday , sorry for the inconvenience

[modern geyser]

No worries. Thank you for looking into it

[brazen tiger]

Not merging actual older servers don’t reply to WhatsApp message for gold customer service what is topwar actual issue obviously don’t give a dam about big spenders from older servers seriously need to sort your lives out

[umbral steeple]

today a player from my alliance, who lost 2 mystical chests on Saturday, again announced the disappearance of the chests.

[brazen tiger]

Not merging actual older servers don’t reply to WhatsApp message for gold customer service what is topwar actual issue obviously don’t give a dam about big spenders from older servers seriously need to sort your lives out

[proud sail]

pls dm your uid

[iron osprey]

Hi guys! hope you are well and safe. I have a problem. I bought some packs/items and it has been 4 days and I havent received anything. I have sent a ticket regarding the issue but sadly no replies yet. Would really appreciate for any assistance. Thank you!

[proud sail]

If you made a purchase but didn't receive the pack , please firstly try re-purchase the pack but DO NOT PAY! and see if you could receive it . If you still can not receive it . please dm your uid and the receipt from Apple/Google(mailbox)

[stark frost]

Hello all, i bought 2 packs last week! I got the items but not the total ammount of vip points! I was at 148vip poimts lev 3 and needed say 160 to het to lev 4 ( 300 ponts total to lev 4 )and bought 200 vip points to get to lev 4! Now i stand at 278 vip points. I bought the week diamond pack 50 points and the montley card 150 points. So 200 total. But stil 278 at lev 3. And customer service wont reply! What to do next?
I replyed to them the same day!

Thanks for the ideas!

[slim egret]

Done

[pallid wedge]

I'll try

[stray shoal]

Why merging option is not available at purple box in deep sea event?

[austere needle]

It's final product. No merge on that! You get either purple or gold

[stray shoal]

It means I have to make 9 mysterious box then merge to legendary chest

[static ice]

You can’t merge purple to legendary.

[toxic violet]

my mans I think he/she means green boxes

[static ice]

Says purple box not available to merge in the question…. That’s why I said you can’t merge purple bud.

[steady grove]

Your Facebook page doesnt allow me to comment, i made my submission for the base design through your facebook group instead

[subtle hatch]

Idk if there’s a problem for others but I can’t put the American flag 🤔

[wise gust]

silo event is bugged on 641, reports missing, no idea how my fights are going, seems like svs but now even on silo

[fresh remnant]

Units ruin have a bug. Let me try to describe it as good as possible, so you can try to recreate it:

• we donated to a Units ruin, it has Feature lvl 4 (lvl 3 = 6 units, lvl 4 = 7 units)
• at server reset the ruin gives only 6 units (same as lvl 3)
• after the ruin reset the ruin gives 7 units one time, but then goes back to 6 units.
  please fix

[wet perch]

Ich kann trotz komplett ausgefüllten Slot nichts gratis zurücksetzen , mehrmals versucht auch spiel starten bringt keine Besserung

[rugged drift]

This isn’t a bug lvl 4 ruins give a mix of 6 and 7 units lvl 5 is 7 units

[pulsar yoke]

Hello, i got à bug with Bumblebee, after upgrade him into an SSR hero his PC and stats don't upgrade

[wild kayak]

Hi I have purchased monthly pack but it was not yet updated in game

[gentle spade]

My apologies if this is not the right place to ask, but when will the Bumblebee transfer tickets get detracted? I believe one of the responses here was when the event ends. The event is over now and the transfer tickets are still there.

The current transfer ticket system is really broken when we have to count every single transfer ticket like that.

[rugged drift]

We are asking when

[wild kayak]

Any one please help me whom should I contact

After purchasing pack not updated in game

[bold grove]

Merging components doesn't work? I have 3 lvl 8 dmg increase, but inventory only shows 1. When 1 is equiped I can't merge. But am able to spread them out on army, navy and air

[sour fjord]

Merged in components table like I did before I got same issue

[rugged drift]

Make sure they are not equiped on other pages.

[bold grove]

Thanks!👍

[austere needle]

They need be taken away from other pages for you to be able to merge them

[austere needle]

You didn't receive the package?

[wild kayak]

Yes

[austere needle]

I don't believe the Bumble bee exchange event has been announced yet but it will happen! I don't understand your issue with transfer tickets

[austere needle]

Try to do the purchase once more but don't pay

[wild kayak]

I tried but it doesn't worked

Please help me

[split nimbus]

Server 1117, oil fields show as lvl 1 while our rss ruin is now at lvl 6, not sure why, before we upgraded the ruin to lvl 6 they showed as lvl 6 - is it because the ruin is now the same level as the tiles?

[gentle spade]

Thank you 😊

[gentle spade]

My issue with the transfer tickets is that the amount of transfer tickets required for the transfer is ridiculously large. If I want to collect enough transfer tickets, I pretty much have to stop playing the game for almost a year. Otherwise everything I do will increase the transfer ticket requirements. That means I have to stop spending on all the other aspects of the game.

At such point, if I can’t play the game, it’s pretty much better to just quit the game, because I’m slowly losing my interest in the game I can’t play.

The devs could do any or all of the following:

• lower the VIP requirement for transfer tickets in the VIP store
• make transfer tickets available in Legion or Expedition or Island store
• remove/lower the two weeks waiting time in Alliance store

Anyways, you can do the math yourselves. You either let people transfer and continue spending, or you won’t and they’ll just quit the game.

[austere needle]

What package was it?

[austere needle]

Have you asked to see others see the same level?

[stuck iris]

Wasn’t able to get a screen shot, but I’ve gotten several on screen notifications randomly throughout the day saying “Shared successfully”, but I haven’t been sharing anything… Not sure if it’s worth mentioning, but it’s weird.

[austere needle]

I understand! I will appreciate if you put that in #📮│game-suggestions

[austere needle]

It's just trying to lure you back to the game!

[stuck iris]

It’s doing it while I’m playing lol. Tw is my full time job haha

[gentle spade]

Thank you @austere needle , I’ve been posting such request in there pretty much every week. I really hope TW devs can do something about it. With my friends moving to a different server (they’re all VIP10+ so they’ve been able to collect enough tickets from VIP store), I’m pretty much losing the reason to play the game, if I can’t go with them. The social aspect of the game is what keeps people playing the game. If I don’t have my friends around anymore, I have no reason to continue playing, regardless how much I’ve already spent on the game (I’m only VIP9, so I can’t get transfer tickets from the VIP Store).

[terse surge]

I was currently destroying some facilities and all my troops were being demoted instead of going into repair and my repair was empty?

This is what it says when I checked in repair it looks like something is there but it's not repairing

[split nimbus]

I'm not sure what you mean? ALL of the tiles show like that to everyone in the alliance, and non alliance members see the same. The food tiles show as lvl 6, just the oilfields don't.

[austere needle]

I see! I just wanted to know if it's a visual issue!

[split nimbus]

Ah ok, no, then I would have reported it as a visual bug, this seems more like a missing bit of code or more likely a typo.

[carmine salmon]

Why is the American Flag emoji not allowed in chat???

It tells me to mind my language....Really????

[rugged drift]

It’s the same with a few flags. It’s being worked on.

[royal socket]

Guys, i just receive my credit card bills, and topwar charge me for something i did not purchase. So i went to my google play and check out the purchase i made, and it did not show that i purchase anything on that day! But it is charged at my credit card bills now.! Who can help please??!!

Whom can i find for this problem? Please help me out

[knotty bobcat]

😵‍💫😵‍💫😵‍💫😵‍💫 supply location can share but can’t take it

[modern geyser]

Your server merge list is missing 1241 merging, I figured it’s a bug ☺️ we’ve been asking and no one cares about us there 😦

We cannot see most of the air drops in s1245

[halcyon crystal]

Where are the drops

[royal socket]

! i just receive my credit card bills, and topwar charge me for something i did not purchase. So i went to my google play and check out the purchase i made, and it did not show that i purchase anything on that day! But it is charged at my credit card bills now.. Somebody from devs please help me 😭

[proud sail]

Please send us this receipt (the page with GPA number on it )and your uid

[royal socket]

Sent.

[sour dune]

Is this even normal, it is stated that there is a 20% chance to get blue chest but this isn’t 20% at all, it’s only 5%

[wild kayak]

@austere needle monthly package

[gentle zenith]

I shared my Luck Chest for friend on app chat, they clicked and I received message success, but my chest still empty (not have any key). We did it for my friends, they done with 5 keys, please check this bug on my account

[neon trellis]

My blue chests disappeared suddenly ?

@austere needle please see ! I had more than 20 blue chests ! Now none.

[austere needle]

Haven't you merge them?

[neon trellis]

I didn't. 😥

[austere needle]

The gem package?

[neon trellis]

@austere needle ma'am, please help resolve this. Deep sea event will end soon !

[harsh kettle]

For 6d I didn't receive any reply from in-game support and the ticket was closed automatically. The issue was even escalated 2d back and still it was closed. Like seriously? Is topwar support on vacation?

[austere needle]

Please DM me your uid

[past nexus]

Bug Report
Hero: Villiers
Description: Her Skill All Unit Attack doesnt work and didnt Show in any fight reports

[slim egret]

@austere needle my friend is muted again... 7th time in a row. He's not even doing anything wrong. Can someone please look into his account and see why that's happening?

[hallow solar]

What's inside this? Please fix.

[modern geyser]

I think katyusha dmg is nerfed. Is that intended?

[steel gorge]

Is there any way to deal with a high paying player that is messing with the whole server we tryed reports but the only thing that happens is chat mutes for a few days (in which he is just continuing with his alt)

[neon trellis]

Shared.

[maiden cedar]

Can someone help me fix this issue? I can't make any in game purchases since I started the game.

[frail karma]

Have you.. updated google play store to the latest version?

[maiden cedar]

It is always updated to the last version, at least that's what my device shows.

[proud sail]

Please dm your uid

[neon trellis]

Please help resolve my issue regarding deep sea hunting. My blue boxes have disappeared !

[neon trellis]

Hi, Contact us option isn't working in the game. What to do ?

[halcyon flame]

So nothing coming out of players not being able to join odinium? Players couldn't join it effected outcomes

[modern geyser]

I got gems even before doing survey

[junior quarry]

I just unlocked Ben but I don’t receive the 5€ pack that you have when you unlock a new hero

[tepid stream]

Not looking for compensation, but I also lost one blue chest without doing anything with it.. just wanting to let you know 🙂

[honest dew]

Same here just gone.
Dont care the slightest for compensation or restoring them but please fix ur stuff. Its bad as it is.

[odd grotto]

contact them

[austere needle]

What's the issue?

[neon trellis]

Babadook helped me understand maam, I opened them from inventory. Mistaken for Transformers beat Megatron rewards. 😓

[modern geyser]

This must be a bug, no servers open to transfer under 440, i transfered my self and friends suppose to follow, now they cant. This has nothing to do with regions this server has all regions playing

[ashen fern]

Hi. After patching 992 this morning the chat always shows a red notification dot, even if no new messages arrived. 😵‍💫 The Map issue is also still not fixed. When you enter the world map or click on ruin coordinates, you often enter the map 50 to 150 km away from target destination. So you have to re- enter the map. Annoying…

[iron osprey]

Hi guys! A friend of mine needs help but she doesnt have discord so I am asking for her. She uses the Facebook Topwar game itself and not the app. However, her progress has been deleted and she doesnt remember the ID. is there any way to fix this?

[ancient trellis]

Can't do but one message at a time in chat. Have to send message,then log out of fame,then log back in before it will let me send another message in chat? Can someone help please and thanks?

@austere needle @neon trellis yeah my contact us isn't working either. It pops up an AI stating that I'm an important part of the game and that my issue is being looked into,but I've yet to have anything fixed nor have I had anyone contact me regarding my issue and it's now been 2 weeks since I filed a claim, not only once but twice. And my issue still has not been fixed.

[shell adder]

You guys totally messed up Kat with the new "optimization.". Completely inconsistent now. Please fix this. Thank you!

[junior quarry]

I just deblocked Ben but I didn’t receive the new hero pack? I wanted to buy it… please give me the pack

[misty isle]

Katyusha went from a necessary army hero to keep somewhat balance in game to hot garbage with this “optimization.” The game is far too navy centered to begin with. Bug “fixes” like these make it even worse. Fix katyusha at a minimum and either nerf some navy or buff some Air Force please.

[cobalt hornet]

Bug after converting Bumblebee to SSR. His shards are still purple now that he's been upgraded. This makes the perks useless since you cannot upgrade them...

[gritty sleet]

@meager oak

[rugged drift]

What changed for your Katyusha?

[gritty sleet]

My damage decreased by a significant portion

[plain sierra]

I know it’s not the best channel BUT after the new transfer system update, many friends aren’t able from 252,441 and 566 to transfer to 348. Come on devs and mods, friends collected months and months to move to 348 and finally before joining 348 they can’t come now. I have friends for 2 years which are separated now, same for many other guys. We hadn’t any merge in past months, some guys left to other servers and now our friends aren’t allowed to join us? Where is the sense to continue this game? I am a VIP16 and spend much money every month same for my high vips, if we can’t get together there is no sense in spending money anymore and playing anymore. You messed so many things up and even the opportunity to reunite with my friends you want to take from me???? PLEASE change that again.

[rugged drift]

On Katyusha?

[gritty sleet]

Yeah I was doing in pvp anywhere from 3.5b-4b per hit and 5.6-6b on a crit hit , now I’m averaging 1.50 -2.50b and 3b on crit

That’s like half my damage and to top it off she still only triggered twice out of 12 chances , doesn’t seem like her trigger chance improved to me at all , and for sandtable I was averaging around 160b now I can barley make 105b damage

Somethings got to be wrong here since I was making that damage before not a problem yesterday , same skills and comps nothing changed except the update

[rugged drift]

I’m not noticing a debuff on her skill but I need more time to test

[sterile scarab]

The debuff is dramatically​bad it's that bad bumble bee is stronger then her now

[gritty sleet]

I’m not the only one noticing this difference

[wild kayak]

Any official member please help me

I have purchased monthly pack but it was not updated in the game

[rugged drift]

Contact in game support via the contact us button

[wild kayak]

Tried but nothing is pop up

[rugged drift]

Confirmed Katyusha update was visual only

[meager oak]

Really? So no damage difference at all? Curious why many people were saying it did

[rugged drift]

I just compared pre and post reports and they are the same

[meager oak]

Thanks!

[next ginkgo]

Hello everyone. Tell me please. If the developers, upon request for the return of one account, returned an account on another server, does this mean that the server on which I left the request, they will no longer return access? Or are they still just checking?

[rugged drift]

Contact in game support

[next ginkgo]

Already wrote. But they, as always, respond up to 3 days.

[cyan ivy]

Any one know why the topwar app is gone in Facebook games

[umbral steeple]

this is a screenshot of what the person from the alliance currently has at the gem gift event. at the silo scramble event yesterday, the towers were in shields. the support service cannot give an answer.

[mortal tangle]

short question, is the progress of the back event and memory reset with server merge?

[modern geyser]

Ummm srsly? Whats this lmao. Why it shows only 1 star at main menu ingame? Its bugged ig because im almost done

[sage kayak]

been searching and can't find anything, but anyone know what's up with Top War disappearing from the Facebook Gaming site?

it doesn't allow you to link it to any other social media, so as of right now, the account is just gone...

[somber jungle]

Guys instead of focusing on the new servers, please keep your old servers also in mind.

You need to remove the transfer barriers a.s.a.p. It will cost you a lot of players and therefore income.

A lot of people has been saving tickets for a transfer which has now been made impossible....

Please fix this a.s.a.p.

[onyx sapphire]

Please remove the annoying sound when I click alliance tab

[stoic mica]

In the same boat with my facebook, my account is gone to. Would like to know what's going on?

[thin plinth]

Does anyone else get the error message " you already own this item"? ..I get it a lot and I never get the item but the money is still being taken out my account

[warm dome]

$20 USD

[gritty widget]

[earnest hearth]

Dear devs, are it's okey that the radar doesn't give extra rewards like baked points or rockets(Empire defense)? Cause in previous event (Transformers ) we have earned from radar's missions also crystals

[spring acorn]

You’re merging a North American server with an Asian server. Completely different time zones and massive language barrier, right after you told us that servers were being merged based on location for lag. Terrible bug in your company

[static ice]

☝🏼☝🏼💯☝🏼☝🏼💯☝🏼☝🏼💯

[torpid sierra]

2 in 12 when the game says 3 in 10... Want my gems back ir the proportinal ruled

Less than half the probability.. what is wrong with you guys!!?

16% against 30% advertised

[torn igloo]

it's called RNG or luck, you can get all purple or all gold, its a percentage per one that you merge, its not a definite number

[rotund barn]

Bloqué niveau 5 ?

[torpid sierra]

What? Its a Simple randomize.. you guys are charlatans, poking your fingers on other peoples eyes. Its advertised 30% I got half, you now the probability of that happening?

Emma, my Dearest, i'm a Computer engineer and I program games for casinos, and you believe it or not its more honest than a game likes this... Outrageous

I want my gems back or the % advertised

I've given 5,5k gems!!

Is it answered? If so, ill report this to Google play and go to the last consequences. Is it?

[knotty bobcat]

Kindly solve heroes SFX interference while swapping, it’s annoying, I’ve same issue like above short screen record

[torpid sierra]

@torn igloo are you an employee of Topwar Studio? And if you are, are you answering for the company here, at this Discord thread?

[teal nexus]

Umm, may I ask why the Share to World and Share to Alliance buttons keep switching places? I keep accidentally sharing my treasure guards with World chat because of this.

[onyx sapphire]

With the new transfer restrictions does it mean you will play SvS with the servers in your network group? ( The ones you can transfer)

[junior quarry]

You can put this off in the settings

[paper meteor]

Actual drop rates in deep sea are waaaaaay off the advertised drop rates. 3 legendaries out of 14 blue chest is not 30%. Is anyone even looking into this?

[modern geyser]

What the fuck is that

[torpid sierra]

https://media.discordapp.net/attachments/648871609733742603/880185407168458803/Screenshot_2021-08-25-21-20-17-402_com.topwar.gp.jpg

[torpid sierra]

Same opinion

[distant arch]

When are the transfer tickets for Bumble bee going to be removed?

[rugged drift]

Its random. The chances are 30% you win some you lose some. Ive seen players return 50/50 on this round. Guess they got your luck

[worn marlin]

Bug?

[steel sluice]

Why can’t I post the American flag in the chat?!?!?! 😡😤😡😤

Says “please mind your language “ that is some B.S if you ask me…

[oak wedge]

Same question. Is lv5 the max?

[proud sail]

You should be able to post America flag . please try again . if now pls let me know

[proud sail]

Yes level 5 is the cap

[coral rivet]

Since merging I am now unable to use certain hero’s, my Amalia/Bob/Diana combo has gone missing, and on a DF day of all things.

@proud sail

[harsh merlin]

Game is glitchy after merge kindly resolve pls .

[proud sail]

pls dm your uid

[modern geyser]

I have the same problem on server 959. my Dark Legion march is stuck.

[coral tiger]

@proud sail why you dont respond to DM's? My case is still open....

[torpid sierra]

Even if we Win a fight at dimensional mine, our gathering seems to end

[odd grotto]

I noticed a bug...
players from 531 can no longer move to 601, even though they are in the same timezones and other requirements mentioned...
please revert the transfer "update"...

[snow cargo]

I stopped wasting my sleep

[proper bear]

Fix it!!

[paper meteor]

Good advice. I’ll take that to heart 🤣. This one was a waste! Bummer

[hallow spruce]

New event… too many NaN-aN 😆🤚🏻

[torpid sierra]

Not a number.. javascript

[lilac musk]

I’m getting a creepy Hawaiian music with a girl crying over it, all sound and music is off and it only plays when I have headphones plugged in.

[nova horizon]

Dafuq is that😂😂

[short jolt]

My server merge didn't give a shield. Can someone fix this?? I got hit and lost a lot of Valhalla units because we didn't get a shield...

[lilac musk]

Trust me, it’s terrifying it never stops.

[modern geyser]

Need to fix translate this is not right.... They even know it too

[gilded swallow]

Where do I report the freezing and lagging of the game? It's getting much annoying now.

[lost pendant]

I have 2 marches in lvl 6 tiles (oil) 5 m. + farmed; the merge erase my resources and stones. JUST the lvl 6, I was farming in barns an I get my rss

[sweet matrix]

Why does both Level 3 and level 4 UNIT RUINS give the same 6 units? Aren't we expecting an increase in number per level?

[frail karma]

Level 4 unit ruins has a chance to give 7 instead of 6, some days you'll get 7 others you get 6.

[sweet matrix]

Ok, thanks. Well, it means a waste of effort leveling it up.

[modern geyser]

Why can't i update perks using bumblebee shards😢

[cloud holly]

Since server merge I have lost +2 march increase. I've dropped from 82 march to 80.

[mossy mauve]

Post merge issues. Constant lag / glitches. We also were not rewarded world boss rewards for any of our hits yesterday. Only for this morning.
Mail mentioned that we would get the higher SvS ranking points - we were given the lower amount of points.

[modern geyser]

Bro I have the same problem…

[lilac musk]

someone help please it’s unbearable to play

It’s also super creepy that a girl is crying and saying help and there is no explanation for why it is happening. So weird.

[steel pewter]

What happened to server 283??

[nimble goblet]

Can't see anything on the bakers page

[amber harness]

So we got a merge but I haven’t received individual award for wb but only alliance award and I did attack wb

[rugged drift]

Aware of the lag. Mail said WB would be reset.
I noticed all SVS scores are the same. Ill check to see if they are being updated.

[mossy mauve]

Thanks our svs score was 1064, now it’s 968

[rugged drift]

All merged servers went to 968

[lusty barn]

That seems like the least effective possible solution, make all merged servers (now stronger) go down to 968. Our server (966) worked hard for our svs record, and svs is the reason we’re still playing. Having a merge forced on us and now a losing record to dig out of… a real “we couldn’t care less” from devs. My “inappropriate emoji” now removed.

[rugged drift]

Please change the inappropriate emoji

Reboot the game

[rugged drift]

Well thats no fun. Please DM me your UID

[scenic ginkgo]

this svs pairing is a bug or a joke XD

[still oyster]

I’m not sure what’s causing this but I’m getting “The parameter is incorrect” message when I try to flip cards in the “Flippy Card” event. I have enough gems and 5 attempts left…
*** I figured out why this happened. I was hitting the flip all button with only 5 flips left. I didn’t think about it at first.

[north breach]

Viller attack bonus is not showing up in reports

Server 1020

5🌟 lvl 120

No Comps or Equipment

[compact pagoda]

spricht hier jemand Deutsch?

[viral anvil]

Ja Tommy 🙂

[jaunty hull]

I need someone to contact me about a month ago the game glitches out and when I went to promote Bellevue to 5 star she was reset to the first bar of progress to 5 star. I have submitted two tickets and both closed. This is an issue that has been going on for over a month.

So according to your in game calculations I lost approximately $1800. Not to count the time to gather that amount of shards and the continued loss of units since the hero is not at the level it supposed to be. This is completely unacceptable and very frustrating.

[rugged drift]

PM me your UID

[amber harness]

Hey teddy I got a problem @rugged drift

So we got a merge but I haven’t received individual award for wb but only alliance award and I did attack wb

[rugged drift]

Was that the AM boss?

The previous 2 WB scores were cleared.

[amber harness]

Yea it was I think it was 6hours before merge

[amber harness]

Not sure

[rugged drift]

So the only scores that counted were after the merge. It was one of the points in the merge mail

[outer rune]

My friend tried to transfer to my server today but he got an error that an event was in progress. What does this mean?

I mean we got the EL icon but EL hasn’t started. It’s 90 hours away for us.

[rugged drift]

Wrong. @outer rune Its because the SVS matchup has started. It is not possible to transfer during SVS.

[outer rune]

Ah thank you

[outer rune]

So how long after SVS do they have to wait before transfer can occur? Because our SVS isn't for two days.

And we have EL pretty much right after that

[rugged drift]

The SVS matchup has started though. I believe there isnt a chance to transfer between SVS & EL, but we have asked.

[mossy mauve]

Appears this wasn’t true. 962 had a merge and their score isn’t the same as ours
https://cdn.discordapp.com/attachments/830823157181972511/880589678175207465/image0.png

[rugged drift]

STRANGE... you are the first one that ive seen that isnt.

[lime yacht]

“Work your butt off. Grind for wins in SvS. If you get merged, the higher score will be kept.”
Bug report: that was a lie.

[kindred willow]

كانو هاد غلط قاتل نوعا ما انو سيرفر قديم اولا ونقاط عالية علينا ب ١٠٠ نقطة ثانيا عدلو الخطا او نطالب بعودة كل قوة رح نخسرها بهل حرب

Fix the bug or we have to back all lost troops impassable to serve only have 5 players by 3 hero to win against server have 25 and 3 of them is ovar 1 ff

[kindred compass]

MASSIVE BUG!!! Please get this fixed ASAP!!! 😂

[void comet]

Our server merged, ruins at peace
How we can take supply in supply event

[uncut crest]

Same issue

[heavy sierra]

Cute, run supply right after a merge where no one owns any ruins yet, AND make the ruins go to “At war” at 2:15AM. COMPENSATION!!! 😂

[noble halo]

Not sure if a bug or overlook but we just hit a merger today and we can't do supply because of it 🤦

[rotund glade]

not a bug sadly the first supply drop it is like that after every merge

[heavy sierra]

They could do a merge on the non-supply day 🤷🏻‍♂️

[rose anvil]

Cant do supply bc no ruins are owned after merger.

[void comet]

They forgot to hold supply event, give compensation for that 😂

[wary juniper]

No one will get supplies all because of a merge that no one wanted 🤔 are we getting compensation for this crap? Pardon my language but no one asked for this merge and everything got messed up. We are really annoyed

[coral rivet]

No, it happens every merge

[tame ginkgo]

So much for doing supply. You merged our servers last minute and not a single one of us has a ruin🙄

[golden sedge]

We have a huge bug! We were merged this morning and it took all our ruins away - which means supply contest today is useless.
I wanted to impress the server we merged with by taking all the orange/gold supplies and showing off and being part of the cool kids crew but I couldn't because of this major bug.

They say first impressions are everything - and now this first impression was ruined due to the negligence and terrible planning.

I would like compensation for my pain, suffering, and lack of having a good first impression with my future new best friends.

[void comet]

Nothing is going to change, don't waste time in writing that much
Devs don't care.

[timber marsh]

Not sure where to post this so it's going here.

Ok so we recently got merged. S979 and s968. Recently we were mailed that the limitation of transferring servers was going to be regionally based (or so I understood). Now they've merged us with a server based exactly opposite us on the globe. Ok. We can maybe make that work.

The bigger issue now is the translation is terrible. We cannot talk with them. Strategize. Socialize. Anything.

The merger was a must for our server but was not thought through well imo.

Thanks.
HotHam

[coral rivet]

#676621550924988421 message

Somehow they thought it was a good idea, maybe they should think about ways to keep the game fresh and have people stick around, not ways to drive more away

[dusk mortar]

We have people trying to transfer and SVS/EL are back to back. Why can’t we get a break between events to move??

[dusk mortar]

Same issue!

[astral drum]

S884 no one can do Supply Drop because we don’t own ruins! Are we going to be compensated? They are just sitting there

[coral rivet]

No, it happens every merge

[astral drum]

So they just lie there and waste away 🤦‍♀️ you would think they would plan for that

[proud sail]

Hello folks . if your servers just merged . No alliance will have any ruins . so supply drops can not be carried . Please kindly be advised . Sorry for the inconvenience

[final anchor]

turned level 50, but can't build elements or formations buildings, someone help :/

[hasty tree]

is it a new Server?

[static dagger]

Ruins need to be fixed !!!! It’s stupid . Our alliance attacked one over 50 times with all 80s and one hit from another alliance bubbled it when it was zeroed. That alliance happens to always abandon them so they can switch it to their 2nd alliance . Since they can set a time to abandon at their knowing. At least remove the ability to abandon ruins early . If you capture make it so you have to keep it till the timer runs out . Then everyone else can have a fair chance

Please add a feature that alliance leaders can set an option to only have rank r4 or higher see alliance members locations on the ruin map. Many alliance abuse this map location to send a spy to an alliance just to report base locations after a base has been ported.

[meager aurora]

??????

[finite ibex]

Turn on notification bar. Gives you warning 1 hour prior to release. Thats very easy. Next time just port the lone rider 😉

There is a huge bug. Every time SvS comes around it shows. Let’s call it the “lack of customer service”-bug. It’s gives repeated notifications and messages. All identical. And all prompting a “contact in game support.”. Which never works.

Could be fixed with a simple auto reply in in-game support stating: “Dear fool. How utter foolish of you to spend real money on this bugged game and expect it to work flawlessly. Who do you think we are? Stop contacting us so we can sit here, pet our white cat and laugh at you fools. Muhahaha. *this message will self destruct in 5 seconds. **compensation of 50 gold is sent to your account”

[quiet kiln]

Hello,

We got merged yesterday and no capitol event is announced in the activity panel. The timer on the capitol shows a starting time right 20 minutes after SvS start. Will there be any capitol event for recently merged servers? Will it be before or after SvS ?

[austere needle]

Please restart your game

[austere needle]

Please write in #📮│game-suggestions

[austere needle]

You need to wait so your server does the task it needs to be done!

[austere needle]

24 hours after merge ruins are available for conquering

[austere needle]

Svs is on Saturday and you have time before Monday to transfer

[glacial nacelle]

SvS matched against a server a lot older and that already had EL and right before EL seems like a huge bug in the matching algorithm to me 😂

[upbeat galleon]

After the merge, it so laggy

[acoustic carbon]

Hey I have a problem with de rarityimprove chip off bumblebee it does not want to charge and I can’t remove it like the game say s I shout

[austere needle]

Have you claimed it during the event?

[frail karma]

Please try removing any hero skills you have on both page 1 and 2 of that hero

[compact pagoda]

Danke, hat sich grob erledigt

[viral anvil]

Ok, perfekt 🙂 und sonst kann mir auch immer gerne eine PN schicken wenn du hilfe brauchst 👍

[acoustic carbon]

Yes I did

[acoustic carbon]

Thx that did the trick 😃🥳

[acoustic carbon]

1 more question do you know off in the future there wil be a chance off merging the purple bumblebee shards for golden one s ?

[frail karma]

They have said there'll be an event for the Bee shards, how that event will be and what outcome there is from the shards is unknown

[acoustic carbon]

Thx 🙏 I’m looking out for it 😃

[brittle wedge]

Hi I have this bug in my account

[frail karma]

Sure there's no sea space or something around your base that isn't unlocked yet?

[brittle wedge]

All my main zone are open and if I try to open other zone he tell me to open the zone 60 in the main zones

[frail karma]

I mean if there's some tiny area in the top corners or something that belongs to the main island that ain't opened

Or in the edges towards the bottom island on the left side which belongs to the top island

[brittle wedge]

No they all opened. And I will try and check again

[frail karma]

Follow the fence around too cause actually there's a small section on the left side of the top of the bottom island that belongs to the main island

[fierce briar]

No they all opened. And I will try and check again
@brittle wedge you will find it eventually it not a bug, it happened to me too

[brittle wedge]

Thanks guys 🥰

[frail karma]

Did you find it? If not just follow this fence and make sure everything above it is unlocked

[brittle wedge]

Yes thank you 🥰

[quiet fossil]

Hello I have a problem I think in radar

I finished 1200/1200 mission in radar and it's level 6

Still level 6 not need to be level 7 why I that it must be level 7

[frail karma]

Level 5 is max level of Radar, your level is 5 - active missions is 6, @quiet fossil

[quiet fossil]

So why was that in ! Get 1200/0 then I made 1200 missions it must be said max not 1200 required

[inner loom]

Account was suspended for no reason

[whole ridge]

Anyone have trouble logging in with Twitter accounts?

[hushed parrot]

There is a problem with dimensional mine. It will not allow me to search for an Odinium mine, seems to be frozen. Reloading game did not resolve the issue. (Server 944)

[junior quarry]

Nice matchmaking 1440 is a recent server only 2 80s and we fall again a server that is 100 less then us pls fix this matchmaking

[wise plaza]

On s1305 I have a bug report in game about not being offered the level 80 pack with the dock expansion. Will they ever reply back to me? Only level pack worth buying when your navy is main

[obtuse comet]

i have a question

when will this be available

the attack function of alliance forts.
it would help a lot for those alliances that use dead alliances as shields around their territory

because we need an answer. its been like that saying coming soon for the past year already

[rugged drift]

Dont know sorry.

[obtuse comet]

is there a way to pass this down to devs?

i dont know if its a bug that never got fixed, or is it an event forgotten that could be part of it? there isnt a concrete answer and it needs to be fixed.

a lot of alliances have their forts protected by 2 layers of dead or ghost alliances so others can take a longer attack delay since it doesnt let players get closer.

[cinder maple]

There is no way to obtain this particular Formation Manual. I’m told that they can be purchased, or sometimes in the radar missions… but I’ve haven’t seen them in either.

[stray lava]

Anyone else have a problem where the power drill didn't reset?

[modern geyser]

Hallo.. Sonny ich habe gehört du könntest mir helfen meinen lv 80 Acc wieder zu bekommen.?

[last coral]

I am missing a button😅

[rugged drift]

This drill doesnt reset

[rugged drift]

Reboot the game

[rugged drift]

They are in radar but rare. They are very difficult to find.

[last coral]

Thanks!!

[stray lava]

That is probably why mine didn't then. Lol 😂

[rugged drift]

That would be why....

Did you complete it

[stray lava]

I have not completed it yet. Does it reset if you do?

[rugged drift]

No but the rewards are good

[stray lava]

Alrighty, thank you. 😀

[muted spoke]

When I try to make another character it shows all the servers full but one.

[tough dome]

Why no snow?

[compact pagoda]

@viral anvil ist raus die PN

[viral anvil]

Hallo du kannst mir eine PN schicken 😉

[modern geyser]

@viral anvil okey jetzt muss ich nur noch wissen wie ich dir eine pn schicke 🤣

[cloud spear]

Not sure if this a bug or if this is normal, but prime’s power goes down 200 after attaching skills on him. Was that intended on purpose?

[light wadi]

Anybody able to get level 6 on radar?

Have been sitting at 1200/1200 for a day now- was hoping at reset- no roll over

[rugged drift]

Not yet released

[light wadi]

Thanks for insight- good thing I was was so diligent to now wait 🙃

[cosmic lichen]

When the merge happened, no one received the boss attack awards, I spent 25 vits for nothing.

[austere needle]

Rewards come after last boss before reset 🧐

[cosmic lichen]

If I attack the boss in the first hour (16:00 pm in my country), at the time of the merger I only take into account the last hour (8:00 am)

[austere needle]

And when is the reset?

[cosmic lichen]

9 am

I did not receive any rewards, no one who attacked at the first and second hour (16:00 - 00:00), only those who attacked at the third hour (08:00). The merger happened at 4 - 5 am in my country.

I don't think my server is the only one that had that problem

@austere needle Do you understand my case?

[austere needle]

Yeah I do but I want to have all facts before answering!

That is how you have been getting rewards all the time! Always after last boss before the rest! You never get rewards for all 3 . Only for your best score out of 3. If you believe you can't do better so just attack one of the occasions.

[austere needle]

Nice heroes

[cosmic lichen]

You did not understand me at all, none of the members who attacked the boss in the first or second hour received the rewards, that's why I am reporting this bug, only the people who attacked after merging received the rewards

That is why I am expressing my anger because I spent 25 vits without receiving any reward, I am not stupid to attack boss 3 times, vits now with the radar mission, warhammers and boss missions are scarce.

[austere needle]

Which server and UId please

[limber ridge]

What do you if you purchased a pack but did not receive it

Then get this bs message

[rugged drift]

Firstly you change your language 🙏 . Then you reply with the pack of the price of $19.99 that you wish to purchase and they will add it to your account.

[edgy remnant]

i’m vip 4 but only get 1 free gold collection a day

[rugged drift]

It increases the number of times you can quick collect not the number of free times.

[warm dome]

This number is what increases

[cinder rock]

I was switching lvl 5 rare & basic comps (2 each) from my navy march to army. Put both on bumblebee no problem. Then went to Amalia, unequiped her lvl 3 rare, and when I went to add the lvl 5, the game glitched and changed the 5 to a 3. I’ve check all heroes pages, unequipped and reequipped skills, and that lvl 5 rare has seemingly disappeared. Reset the game several times and it’s just gone.

Submitted an in-game help request. Any assistance? I’m pretty livid right now.

[rugged drift]

Ok, the in game support is the correct way to go. Can you double check that page 1 & 2 do not have it equipped anywhere. I know you said you have looked but its amazing of often its found there.

[cinder rock]

Appreciate the reply. I did double check all second pages and it wasn’t to be found.

[rugged drift]

Ok. PM me your UID please

[quiet fossil]

Store not working with me when I try to buy something it's loading and not open the purchase page to confirm the buy and also the prices is changed from EGP to something name is CN# so please check and feed me back what to do

[untold bluff]

Hello i got small problem with my chat and message.. Thay blank.. Nothing

[icy trail]

Suddenly a profile picture disappeared?? Also players photos

[ashen gazelle]

How about now ? problem exists?

[icy trail]

Yes

[ashen gazelle]

Haven't try restart the game?

[icy trail]

The problem occurred in my account even though I tried on Android and iPhone … yes I did restart

[ashen gazelle]

Okay, I would check about it

[icy trail]

Ok thanks 😊

[analog cedar]

kindly, check the internet connection also, sometimes it happens due to slow internet aswell

[outer axle]

My akatora is 3star, its description says he starts with 5 rage points, gets +1 rage with each attack and triggers as soon as rage has 7 points.
Why does my akatora (3star) start with 6 rage, if i send 6 slots (or more) of ships and triggers directly after the first attack (like a 4star akatora). And why does my akatora start with 1 rage, if i only send 1 slot of ships. (2 rage if 2 slots, 3rage if 3 slots, and so on). I can see the point of this, could be to not do huge amounts of damage with just 1 slot of ships, but why does the starting amount of rage is HIGHER than the description of its skill says it can be?

[tacit dragon]

I don't get ingredients from radar eliminate dark legion remnant. Is is suppose to happen or a bug?

[tepid stream]

The pop up on the gold harvester/quick collect seems to be a little buggy.

I tell it not to show me again but it does every time

[sudden wren]

Purchased a $99.99 Aya pack. Only received power drill cubes, my Aya shards and Skills never hit my inventory!

[rugged drift]

Are you sure they aren’t in item inventory first?

[trail osprey]

Nothing is visible in chat , I have restarted game several

Game is running fine.. I can hit darkforces and able to donate droid Shards

Its cross server battle in next 17-18 min what to do ?

Sir I uninstalled and reinstalled the game but it's still same

[empty mortar]

SVS : Ennemi can teleport all the map now? and not only combat zone?
And many lag ... all time's

[heavy sierra]

My SvS starts in 20 minutes and my map has already started loading slow. This should be fun 🙄

[odd pine]

Currently attempting to do SVS, and would ya look at that, another bug! I am unable to see majority bases on the other server, and I am unable to attack anything over there as it doesn’t select anything I’m tapping on. I’ve reported this bug for months now!

S1202 (mine) v S1280

[rain girder]

SvS is back to being extremely laggy...porting is taking forever, attacking is taking forever...please fix this

[maiden gull]

I am unable to login . Clicked on enter battle zone and this showed up

[odd pine]

And now it’s running laggy, major delays on the map loading, bases not showing properly, teleport issues.

[robust wind]

Bug encore et encore

[trail osprey]

This is very bad ... Nothing happening on time too much lagging

My both march are free still asking to use extra march item. And not able to move on time

[strong kiln]

i lost all my marches due to lag and no alerts...instead of opening more servers how about fixing your servers

[maiden gull]

Still unable to get it in

[empty mortar]

if the servers which were not in SVS lag also, it is necessary to put less server per dedicated machine.

[limpid flume]

Able to attack and stay shielded so they can't be attacked? Makes it hard for a "fair" fight

[sudden forge]

No alerts several times, no lines to my base visible, totally rekt as a results. This game 🤦

[naive lagoon]

Very laggy

[winged obsidian]

Very laggy, not possible to select or move around in base, not possible to place troops, freezing on attack. Quite a few things not really working. Server 891

[copper linden]

After sending a march into a ruin it would not recall. No matter how many times I tapped recall it would not. Led to me getting bomb trucked 2 minutes later and losing everything due to the lag. Absolutely unacceptable

[winged obsidian]

Lost a lot of Valhallas due to downgrade. This is without using them offensively. This is not supposed to happen. Server 891

[strong kiln]

1449 no alerts have gotten destroyed multiple times, very laggy

[empty mortar]

Achievement of alliance which consists in occupying the enemy capital bug. We were in it at the end and that didn't validate it.

[pure stag]

Still ganso on first defense and he's no where on my war hall defense this is getting really ridiculous guys it's been 3 Svs and this is not fixed yet

[modern geyser]

I’ve been sitting in this ruin for several minutes. I’m not getting any points

[civic sandal]

SVS is a joke… note that is not an paused video that’s the game completely frozen… and it’s not my phone cuz I was obviously able to start screen recording… this was the 2nd time it happened 🤬🤬🤬

[bronze lily]

Is there any point mentioning another utterly embarrassing svs from the top war guys or are you going to ignore it like it didn’t happen again. Shame on you 🛎

[trail osprey]

No if you use bad language, I am sure someone will appear and warn you for your language 😂 😂 😂

[bronze lily]

😂😂😂

[real ether]

What was that with svs

[trail osprey]

But the thing is that if you genuinely aks for help and tell your problems they keep silent...

[bronze lily]

We will all get asked to provide a load of pointless info for nothing to be done about it for the 3rd time running.

[brave iron]

TOPWAR!

We had a few good svs but today was horrible.

Issues on S935:
Porting kept saying we couldn’t port.

Repairs... couldn’t repair lvl 79 troops but you could somewhat repair troops once they were 78... very frustrating!!

-numerous attacks came in with no warning and you’d be Ported without even knowing you were being attacked. No victory or defeat messages and no red screen!!

Other players only received points when being hit and not when they hit others!

Glitches were through the roof!

S935 Started SVS @ 10:25am EST

[civic sandal]

They ask for proof… you provide proof… then get that ridiculous “thank you for your feedback we will send it to our dev team bla bla bla”

[lethal aspen]

This svs was better than a lot of the ones before. A bug I found was when people used their base skin abilities, it would lag the server and something you couldn’t attack them

[winged obsidian]

This

[brave iron]

What time did ur svs start at?

[regal stag]

My super miner skin disappeared after being ported. It was the permanent one I purchased. How do I go about getting the issue addressed?

[lethal aspen]

For us it was roughly 1h 20 before reset time. 10:40 est?

[sly apex]

Is it normal that you can’t send a march out if someone sends at you at the same time? I only had one march of units

[brave iron]

I like the later times! Earlier tends to have glitches 10:40-11am EST is smoother

[lethal aspen]

Lol me too

[rare prairie]

I mean the amount of lag today during our SVs was ridiculous. 2 days before eternal and I’m lagging to bad to port away from being zeroed. Hopefully our eternal runs smoother than this.

[trail osprey]

Agreed same with server 1010.... Too much lagging after a long time... Its remind me of starting days....

1. Faild to march
2. nothing is loading
3. there is nothing in alliance chat or anywhere its completely blank
4. my enemy is 1 block away under shield I am waiting for him to open up... And the next moment he attacked me and I still seeing him under shield he hit and got away....

[brave iron]

Hopefully! Our eternal land was much better than SVS

[modern geyser]

Sat in a level 3 ruin for over 20 mins. Didn’t get a single point 😡

[trail osprey]

Hahaha in addition with we are working on it

[cursive frost]

1064 dogshot there was bad lag this svs again

[tawny cargo]

Lag during svs was unreal, Hopefully EL run smoother then svs did svs 1050

[robust steeple]

Svs was glitching as hell for 348

[noble ridge]

Best 1 bug, 2 attaque for positions dif, nice

[sudden ledge]

Glitching for 1286

[robust steeple]

Fix it ASAP top war!!!! 😡😡😡 I am getting sick of these glitches and fk ups

[regal stag]

At least you didn't have a skin disapear.

[copper linden]

Starting to cost hundreds in odinium repair because of this lag. Svs is the only somewhat enjoyable thing about this game. But the upkeep cost due to top wars inability to have a smooth running game is getting to the point where many of us might just walk away

[robust steeple]

None of you cares what happens if you get your money ,if something is good don’t change it!!!!!!!! We play to relax and escape from everyday live but you are fking up a good game with useless sh it !!!! Excuse my language

[copper linden]

Compensation for this nightmare of an event is a must if you want players to continue to play

[sweet nova]

As you can see, we are still having SvS issues on S823. Once again bases aren't appearing, but are actively attacking. On top of that, getting ported on the enemy server didn't send you home, it kept you on their server and reset your bars, even though your units were all damaged.

[trail osprey]

Its not about compensation... Its about ruining the joy ....

[dusty bear]

Cant follow power first march queue by click on it..
This ability works on all march queues except power first march queue..

[copper linden]

I agree pr. Svs was an event I enjoyed the most. Now I’m about to say screw it and just bubble Knowing topwar tho they’ll f the ability to do that up too

[sweet nova]

It's about both actually. They want us to pour money into their pockets, but put out events that don't work as intended repeatedly.

You can see that line is headed away from where an enemy bases is supposed to be. How can we retaliate if they aren't physically showing on the map?

[real ether]

They burned me completly , i would run and there was an error !

There was a lot of lagg on svs in server 1028. They burned me completely after 5 minits . And i tried to teleport but there was an error …

[trail osprey]

Its look like map don't want to let you go... Like please stay for a while until you got atleast 1 hit ... 😂 😂

[dapper cove]

My svs map lagged a lot, wasn't loading in time to see what I was porting around to, lost loads of troops 😭😭😭

[trail osprey]

And I keep tapping on a open area please move please move ... Let me go... And map saying no no please stay here and get a hit

[prisma mortar]

Couldn't see ruins on my map

[radiant spire]

It's been 2 days since the diamond came without ads

Teşekkürler düzeldi

[exotic elm]

The game kept using bumblebee on my defense despite being set for kat Villiers and ben. And all the third hero slots had been emptied somehow. All svs it had me defending with the wrong hero. Happened to a guy on the opposing server too.

[lethal sorrel]

My radar level is not moving up despite completing level 5 last night, why?

[modern geyser]

It specifically says you get points for sitting in a ruins.

[solemn idol]

Great lag Top War, I lost over 200 Valhallas because of your terrible servers!

[modern geyser]

It says 80 points a minute for warzone points. 40 points a minute for individual points.

[robust wind]

Allez-vous faire comme la dernière fois et ignorer ?

[plain sierra]

Again a laggy SVS, I wasn’t able to evacuate me or to see often times my base. No reports and some other bugs, REALLY?

[sweet helm]

Here on S805 too, laggy and not able to port. Opponents on our side were shown under shield and did attack, but you can‘t attack back!

[shell arrow]

Vanhalla went to the normal repair and not to the svs repair

Also had problem not to attack people or port away that gives the oppent to attack my base or port away in time

[sweet nova]

We had that happen with the shielded attackers as well

[modern geyser]

Burning with sheild on and couldn't tp in battle area notice of outside battle area selected give compensation 🙆‍♂️🙆‍♂️

[winged obsidian]

Can we get some answers on all these bug reports. This is embarrassing TopWar

[civic thistle]

One of our players just got suspended for using an auto clicker when all the did was click the map fast manually

[hot egret]

The new chat log is awful. Can you please change it back?

Svs, it kept lagging and not showing when my teammates were getting hit

[civic sandal]

Aren’t they supposed to go into emergency repair? Or am I mistaken?

[winged obsidian]

Yes which is probably also why they degraded

And no answers from them either…..

[civic sandal]

Lost a whole bunch of 82s cuz I assumed vals would go to emergency and normal units would fill the repair

[frail karma]

Only when your normal repair facility is full they’ll land in ER

[civic sandal]

Cheers than this one at least… is my bad… the losing everything multiple times cuz the game froze isn’t though 🤬

[stoic viper]

Good afternoon, defense was setup to be later on today, but the message below the timer it's says "failed to defend" and if I click on view fort it says "failed to defend" and can't send troops to fort

[uneven steeple]

I put a shield before svs and when i enter the game i had no shield and already beein attacked, i used a 24h shield and dont have any message the shield time ended. Im from 1028

[sweet nova]

What I'd like to know is why they are not giving compensation anymore, when they haven't fixed the issues, and new ones are coming up?

[austere needle]

Do you have your shield stat?

[austere needle]

You get a mail when you register. What does it say?

[heavy sierra]

I swear if I get charged anything but coins to repair this…….

[stoic viper]

Looks like my members didn't get the mail

[austere needle]

Then probably you haven't registered?

[stoic viper]

No, I did register, cause the only options are "View fort" and "Defend", if I try clicking on them they send a message saying "Failed to defend". And as I said, the red message says "Registered. Attack begins in 04:42:42"

[austere needle]

Alright then wait until 4 hours and 42 min

[stoic viper]

That's what I was thinking, but none of the 5 forts give the option of "garrison", so the option to garrison may appear once the defense starts?

[austere needle]

That's strange!

[austere needle]

May I have your UId?

[stoic viper]

Sure, I dm it you?

[austere needle]

You can write here too

Thanks

[plain sierra]

Why do we have serious technical issues and connection problems, lags and other stuff during SVS especially vs Asian servers while they can normally play? When all those problems will be fixed? Can we expect a compensation? I wasn’t able to see myself or to port if needed on time and lost expensive troops due to those problems again.

[silent wigeon]

The merger of 968 is an train wreck, how do you put us with people on the other side of the darn world and more then triple the strength!

[stoic viper]

👀 any news on that? Thanks

[digital gorge]

#🐞│bug-report the lucky fortune glitches out and charged me gems while saying free

[modern geyser]

Eventually someone will recognize my bug 🤦🏻‍♂️ I was in a lvl 3 ruin for over 20 mins in SvS and did not get any individual points @austere needle

I bet if I said a bad word I’d get someone’s attention real fast 😒

[lusty barn]

I think individual points are solely for unit kills. Ruins are server points

[modern geyser]

Wrong. And I’m sad I didn’t get a screenshot. But when you click on a ruin it tells you that you get X points a min for warzone points. And X points a minute for individual points.

[modern geyser]

Might be because it has to be the enemy server

[stoic viper]

Update on the defense, after it was supposed to start it immediately ended it

[past meteor]

Llevamos más de dos días intentando cambiar de servidor y nos da error de que el servidor de destino tiene un evento.

Hemos esperado a que finalizará el SVS pero sigue dando el mismo error.

No hay ningún evento en el servidor de destino, llevamos todo el día contactando desde la aplicación al soporte técnico y no nos decís nada.

Arreglarlo de una vez por favor.

[coarse junco]

I bought four of the decor carnival packs and I got 8, I asked for a refund of the 4 I didn’t want and now my gems are negative and I can’t do anything in game. I’d really like to get this fixed…..

[next storm]

Hi have you reached out to the customer service?

[dusky niche]

I purchased miner skin but it doesn’t have any effect on my gathering time.

[coarse junco]

This morning,

[dusky niche]

Anyone got same issue before?

[next storm]

there could be a delay during weekend, when did that happen?

[dusky niche]

I purchased this afternoon but still no effect now.

At least 6 hours from purchase

[coarse junco]

Did you have the skin on when you sent your marches out?

[dusky niche]

Yeah

I also tired recall the marches and remove the skin. Then add the skin. Also I force quit the game and reopen it. None of them works

[coarse junco]

I sent a ticket in at about 2pm my time, the purchase was maybe 12noon. It’s now 10pm. I asked for the refund 5 min after the purchase and they took the gems within 10 mins. All I want is my gems zeroed so I can move on, don’t even care about the gems I lost.

[next storm]

kindly dm me your uid

[regal stag]

Your server number: s1526
During SVS, I was in the rival warzones map. After being hit and then ported the skin I had equipped disappeared. I had the super miner skin equipped and had purchased it. So it was a perm skin. It does not show up in my available skin list and instead allows me to repurchase it.
8/28/21 Half an hour before server reset.

[winged obsidian]

Ill try again. I had about 70 Valhalla degrade during svs. I did not use them to attack with. I repaired during svs. These should not have been degraded. Look forward to a solution to this issue

[bold bluff]

My account has gotten deleted. Can i get it back. I am a level 73 and about ti freak out

Is there anyway to get it back. S1229 user D'J

[placid hull]

exclusive skill store shows extra attributes only on two skills, show on all or show none.

[bold bluff]

Can anyone helo with getting my account back please

[tough vessel]

raise a ticket in game with another account and them pm uid to any mods

[bold bluff]

Well it wont let me pm ..i dont know the number just my user name

[tough vessel]

uid is important

talk to rubes

[austere needle]

@tough vessel it's secure to share it now

[austere needle]

Have you receipt of purchase to show you are the owner?

[bold bluff]

Yes

[austere needle]

Then please DM me your receipt and UID

[austere needle]

Please write in #📮│game-suggestions

[austere needle]

UId please and receipt of purchase for the skin please

[modern geyser]

My account is bugged i guess .... i wanted to transfer or at least look if the server is aviable but always when i click on transfer managment is there "no informations". I cant even search anything there. But my server is 100% open now and all.

[austere needle]

What happens if you go to the server maps and check the list?

[modern geyser]

Want screenshot?

@austere needle

[austere needle]

@modern geyser

[modern geyser]

@austere needle i dont see anything when i click on server list sadly. Always "no informations"

[austere needle]

What you showed me is from capital! What I am showing you get when you go to the big map and then click on globe.

[spark oar]

I’m on server 1449. This has happened 2 times now. I change a component to merge to another, and the game loses one of the components i remove. The first time it was a level 8 High Rate of Fire which I messaged support in game and got no response, then tonight it was a level 7 damage increase. Can we get this fixed? I’d love to get my components back, but seeing as I didn’t get a response to my in game report I doubt it’ll happen.

[boreal rivet]

I’ve been talking about my def not working and the devs are clearly having a hard time seeing my heroes without marching written across them how difficult is it to understand

[past meteor]

We have been trying to enter a server for two days with the transfer tickets, we have all the necessary to enter, but when we press it gives us an error message saying that the destination server has an event, and does not let you enter.

The destination server does not have any events, we have waited for SVS to end in case it was the cause but it still gives an error.

Can someone help with this transfer problem?

[proud sail]

Hello . Pls dm your uid and the server you are trying to transfer to . If you are S1001-S1378. The transfer feature is currently closed

[past meteor]

@proud sail ok , I have sent you everything requested, thanks for responding quickly

[coarse junco]

I bought four of the decor carnival packs and I got 8, I asked for a refund of the 4 I didn’t want and now my gems are negative and I can’t do anything in game. All I want is my gems zeroed so I can continue playing, I don’t even care about the gems I lost……

[proud sail]

Please raise a ticket to in-game support . If you still have those items in your inventory they could help you

[sour fjord]

When we get prefect mechanism for server transfer

[coarse junco]

I did and their response was “apple orders can be merged and the order your seeing may not be the real order”

The problem was they gave me a refund then took gems, made me go negative and now I can’t do anything

It wasn’t even apple so I’m not sure what their talking about in the first place.

[proud sail]

Refund will result in could gems deduction. Cuz the system can not deduct items from player . If you want to exchange your pack pls contact the in-game support. They will help you . It may take 1-3 days to process

[austere needle]

They probably are on other pages maybe?

[bleak dust]

hi i'm VIP6 but no movement speed increase please check

I'm in 682

[river violet]

This reports from last svs

İ lost all my troops, are they normal ? İ tried everything but its not still normal

İ started game beggining, changed components, tried everything

[odd pine]

I thought we were being allowed to transfer before EL? These servers were not given enough notice for EL in order to sort out transfers. Other servers had weeks (I have a screenshot of another server player proving they had a week before their server was locked), we had a day. We have someone trying to transfer into my server (S1202) before EL so that they don’t have to wait until the end of September when it’s done. Surely transfers can be opened up for between now and tomorrow morning given the lack of notice we had for EL?

[lusty barn]

So no fix or compensation for the svs points bug for merged servers? Last post I’ll make here, but only response we got was that all merged servers got 968 point score, which was proven untrue

[river violet]

İ lost my all valhalas, 82 81 level troops, all my diamonds…etc and i got nothing.. too less points, no fun and i was waiting this war since 2 weeks ago

[coarse junco]

So I get no help from either side, nice…..

[lusty barn]

Azrael, if you spent the gems but asked for a refund, negative gems would make sense to me…

[coarse junco]

I didn’t

[rotund glade]

Troops can be degraded on offense

[river violet]

What do you mean

[rotund glade]

When attacking during svs your troops can get down graded

[river violet]

İs this a bug or it is normal

[rotund glade]

It's normal

[proud sail]

Hello . If you didn’t hear any reply within 24 hours pls send me your uid

[chilly skiff]

I just want to echo what SRB-V10 TPOW said - there were at least 2 time I got attacked and my screen never even flashed red or had a line to my base; I just suddenly got hit. Also, several times the game lagged or froze to the point I had to wait out even restart to do anything. This has been happening since the new SVS started, and while it's better than it was, it's still not fixed...

[dull fulcrum]

I’m having issues purchasing, I have uninstalled/reinstalled, reset my phone and check time and date, check details in the android game store but not getting any changes. Same message comes up.. I have raised a ticket in game

[crisp fossil]

can't use shield during Killing Event day 🤔 there are no shield cooldown. my UID 638733448609 server 1441 thank you

[pastel valley]

Why cant we get transfers in right now? There is no current event happening until tomorrow

[harsh kettle]

My Island battle reset is bugged. I can only do one battle on it and it gets over.

[crisp fossil]

if you are in server 1001-1378 you can't transfer because we do Eternal Land

[pastel valley]

EL isnt until tomorrow though. Seems silly. Our server had just opened up for transfers and then we got smacked with this EL thing outta nowhere and it closed us off again

[lavish timber]

Hole in sea 😅, can't place ships there

[paper swallow]

https://youtu.be/_4WZLi43Q8Q
Is it normal that katyusha hits every single round? Lol

[pastel valley]

If her hero exclusive skill is lvl 5 theres a big chance that she will hit every time

[paper swallow]

The guy didnt use any exclusive

[exotic sequoia]

Can you move that hero recruited message bar higher, the way it is at the moment can be quite annoying!!!!!!

[pastel valley]

Her specified hero skill... thats what i mean by exclusive skill

[pastel valley]

you can actually shut this off in your settings

[paper swallow]

I know but he didnt equip it

[pastel valley]

Thanks for the screenshot. Then yea, I find that odd

[pine arch]

My radar doesn't go level up🤔

[odd pine]

We’re having the same issue. Someone has been trying to transfer in and they can’t. Turns out it’s because SVS is in the award stage until tomorrow reset, which counts as being in an event😡

[pastel valley]

WOW thats ridiculous!

[odd pine]

We’ve been trying to argue it, and so have so many other players on several servers. Past EL servers had a weeks notice for transferring before the server was shut down. We had a days notice that EL was coming, but didn’t know we couldn’t transfer because SVS was here 🙃

[pastel valley]

YEP thats exactly what happened to us. We had JUST opened up for transfers and then within 3 days we were shut off again. We have so many transfers trying to run away from toxic servers that are our friends. Making them wait 2-3 more weeks is almost a crime.

[severe jacinth]

I need help from a developer

Bought a Seasonal pak didn't get it in my inventory

[split dirge]

Especially for those of us that paid $100+ for transfer requests. I feel your pain

[pastel valley]

Definitely. Within the time it takes the server to open back up someone couldve gotten 2-4 more transfer tickets without paying.

[ionic scroll]

I bought 26 tickets to finish off what I needed to be able to transfer in time.

If I end up having to wait a couple weeks. That’s $120 worth of tickets I could’ve gotten for free. If not more.

[odd pine]

It’s so sad😔

[hallow spruce]

Comes out ‘OBTAINED’ when we haven’t completed it 😅

[bold bluff]

I need help my acvount is sitting on the server but i can not log into my account . how can i get in my accoutn

When i open game it makes me ooen new accout

[modern geyser]

@austere needle maps shows the mission but why am I not able to hit it

[untold sable]

Its been 2days now game not loading, when it those it's laggy with missing tickets and resources. What's going on?

[jaunty hull]

Still waiting a response for an issue reported over a month ago. Messaged Teddy as they requested but still have not heard anything from any TopWar administrators. I guess I just loss approximately $1800 if I am to buy the shards to replace the ones I lost due to bug that reset the progress of my Bellevue character. Not to count the lost time.

[robust steeple]

I am also still waiting and so is my whole server (348) on last svs compensation because I lost all my Valhalla units because of the lag and the glitches!!!!! Make it right topwar because this is getting ridiculous 😑😑😑😑😑😑

[lethal aspen]

<@&667607304300134430>

[little geyser]

👀

[eager shoal]

Hello i buy limited offer level 55, but the R&D i did not receive it....

Anyone there???

[pastel valley]

Go to your profile picture, settings, contact us and submit a ticket, Spark

[eager shoal]

if i submit ticket it taking so long

[modern geyser]

Lvl 2 did 0 damage even tho it hit world boss

[pastel valley]

Yea it usually takes up to a week, Spark

[eager shoal]

no responds for many days

I paid limited offer Level 55, but i did not receive R&D 1k

i previously submited the ticket, but no responds more then a week and i got a message they closing ticket and will send feedback to relevant department, lol

If this is the respond i will get for paying something and i did not receive. I will quit this game, STOP BUYING ANYTHING IN THE GAME

[pastel valley]

That just means they have gotten your ticket, read it, and are sending it to the proper department to handle the matter

[eager shoal]

I paid but i did not get my item, 1k R&D

[pastel valley]

@modern geyser

[eager shoal]

each day i use R&D for level up, many players know that.. but when paid need to wait 1 week for this game to respond? lol then dont sell anything in the game

[pastel valley]

Dear Commanders.
This is a bug report channel, and not meant for complaining.

Please in your bug report include:
Your server number
Detailed description of the problem
Time and date it has occurred
Any ss and or video

Of course you can still help other players with issues.

Everything else will be deleted, thank you

We may also ask you to send your game Id to us in Direct message.
Only give out that information to a Developer or a Mod.

[eager shoal]

u said this is a bug reporting channel then why u asking me go and open ticket as well? lol

[pastel valley]

Really dude

[eager shoal]

server number: S1601
Description of problem: Paid for limited offer Level 55, i receive the tech chest 4k+ but i did not receive the R&D 1k for the money i paid
Date occured: 30th August Malaysia Time

[pastel valley]

They have to answer thousands probably millions of requests every day and your suprised you have to wait so long?

[eager shoal]

i bought the 19.99 USD package not 49.99 USD. I should receive R&D 1k for that

[eager shoal]

guys see the way this guy responds, he saying the company probably will receive 1million request everyday, lol. If many people have reports improve number of people working on the company, are u saying topwar game have too much of bugs and very less people to attend? lol

[pastel valley]

Im not even a mod dude. LOL im just trying to HELP you.

Have a nice day 🙂

[eager shoal]

pls dont help, u do your work better. Because a professional dont respond as u. U can end your conversation. I want report to the mod not you, thankx

[pastel valley]

Good luck to you and your gaming experience. And good luck actually getting a hold of a mod

[eager shoal]

i will take screenshot of your responds and put in our alliance group, sure ;)

@proud sail @austere needle pls take action on this annoying player zeke tyler for disturbing other players who want to report bugs, thank u

[pastel valley]

Rubes — 08/24/2021
If you made a purchase but didn't receive the pack , please firstly try re-purchase the pack but DO NOT PAY! and see if you could receive it . If you still can not receive it . please dm your uid and the receipt from Apple/Google(mailbox)

Check pinned messages and maybe consider how rude you have been to get such a response out of someone who was only trying to help.

[bold bluff]

I still can mot log in my main account .. My base is sitting in my alliance but i can not access it . i need someone to please tell me what to do.

[pastel valley]

Try dming @austere needle

[bold bluff]

I have. It had disappeared altogether.. I gave her all the info. Thats when it showed back up. But i havent heard on why i cant access it. And since kill event was going my bast is distroyed. With Event starting tomorrow i really
Need in

[pastel valley]

🥺 I'm so sorry, I wish I had some other advice. Are you currently using another account? There's and option under settings to contact a mod that way

[bold bluff]

I have sent several messages that way mo responce i m a level 73 r4 in leadership

[pastel valley]

I'd suggest submitting a ticket but I know that takes days and up to a week. Plus I just got chewed out for trying to help the last guy. I'd just dm Tara again. Be persistent, but respectful ya know? I really hope you get access back to your account

[bold bluff]

Ty

[daring charm]

No Island Wars...

[livid crystal]

Component error

[cinder birch]

2°x

[flint grotto]

Bonjour
Bug dans le bateau dragon, la marche n'augmente pas de +1 .....

[proud sail]

Please log in again to see if it can be fixed . if not pls dm your uid

[proud sail]

Please kindly dm details

[cinder birch]

Foi corrigido após o login porém como saber se veio as recompensas?

[warm dome]

Visual bug with new ark skin. It wasn’t showing that I had the buff.

[thorn juniper]

Pretty sure this is cause the svs cross chat still shows on game, meaning that server event isn't over yet. My guess is wait for the cross chat to disappear and try then.

Should be able to transfer over. If your EL only begins at reset, you'll still be in your server for the first part, maybe try then.

[errant egret]

Hi my screen keeps flashing red without anyone attacking me I’ve tried to restart the game but it’s still flashing😣

[trail comet]

Customer Support is not working my game.. please help

[austere needle]

What is the issue?

[austere needle]

UId please

[errant egret]

520909153086 thank you very much🙇🏻‍♀️😭

[trail comet]

'Contact Us' tab is not working.. so cannot get customer support

[modern geyser]

This thing I've circled keeps jumping around like crazy, is this normal? 😂

[harsh kettle]

Please look into this

[azure night]

When can I transfer. Come on you guys!!

[modern geyser]

Eternal Land is on going for 21 days, so they've probably locked down server transfers.

[austere needle]

Please send a dm to Rubes

[austere needle]

How do you mean?

[austere needle]

What is the issue that you need to talk to them about?

[modern geyser]

That, it's pretty annoying 😂

[austere needle]

Alright! It must be a visual issue! Try to restart the game please!

[modern geyser]

Already tried, doesn't work

[pseudo latch]

Hi there , my alliance faith to take ruins. I got massage that I hit last but this ruins go under different alliance

[karmic agate]

EL began at 10am. Reset is 5pm. Explain 😂

[molten pasture]

Expedition base. Southland 6-5. They have level 5 and level 6 high-rate fire.

[frail karma]

It's a part of expedition, the levels there live by other rules than us. Later on you'll see someone with 3x lv 9 armor I believe. It's just how it is; they have some extra buffs players can't get - while at the same time they have way fewer units on the battlefield to compensate it

[molten pasture]

@frail karma thank you

[merry abyss]

Beautiful good day! I don't know if this is due to the El or something, but my game crashes again at frequent intervals! As you can see in the pictures, I have a pretty good internet connection and I've done everything I've been told so far ... I've only been up for 1 hour and had 5 crashes ... It's exhausting to barely play can in these crashes... Please finally help me.

[trail comet]

Gold Harvestor quick collect is not working properly.. I cannot get quick collect only one time..

[austere needle]

May I have a screenshot!

[austere needle]

Good day to you too! 😊 please be kind and delete your game ( make sure it’s bound) and clear your cache and reinstall the game again!

[merry abyss]

I have had the problem for months, only since today it has been arguing more often. 😅

[coarse junco]

Sent

[modern geyser]

?

[trail comet]

I sent you in PM.

[unkempt yacht]

Did an attack on DF 5x and only get 3 boxes and report said every attack gets 1 box

[pastel valley]

It won't let me merge my shards

[modern geyser]

VI is missing

[pastel valley]

Ohhh so every level has to have 7 in order to merge?

[modern geyser]

Guy above you has the same issue, misses II. Indeed, you need 7 in order to merge. Just like you need 9 shards to summon a treasure guard, it's a bit the same

[final shale]

Level 2 is only one giving me the rewards

Cannot merge 1,3,4,5,6 or 7

[modern geyser]

You'll need 7 puzzles in total, than you can merge. Else you can't. So 2 is needed

[pseudo latch]

Can I you solve this problem?

[final shale]

2 is what gave me rewards, I can collect more and get more rewards from 2 and 2 only

Where does the 7 come in

So when it’s full it randomly picks one?

[modern geyser]

No, it merges as one puzzle

7 pieces are needed for the puzzle to be solved

[final shale]

Thank you

[tough dome]

Just updated the game chats gone

[empty mortar]

Same here... Game being bug more day to day...

[tough dome]

Bruh

[hexed zenith]

You could be holding the max amount of ruins for that level.

[pseudo latch]

We didn’t hold this level ruins at all

[gaunt needle]

Seems to be a problem in the game have to tap everything twice.. have killed the app multiple times abd reopen it, still facing the same issue

[austere needle]

Would you please try to uninstall the game and clear your cache and reinstall it again? Please make sure your game is bound

[gaunt needle]

Is it not too risky to do that..mine connected to google and Facebook but still feeling insecure to do it

[austere needle]

It shouldn’t be! You can try to download the game on another device and see if it still is buggy? If not then it is your phone needs to be cleaned of old data!

[gaunt needle]

Ok let me try that then

[edgy remnant]

my gem timer keeps resetting

[austere needle]

🤣sorry can’t resist not laughing! Uid please

[austere needle]

Please restart the game!

[austere needle]

#690306181989662830

[edgy remnant]

sent it 👌

[austere needle]

Check your reports please

[unkempt yacht]

I did says every report 1 box 📦

[rapid tiger]

Got some guy in the event with no name. Would like to get this addressed plz.

[loud brook]

Any time I make a purchase, I receive a notification that the purchase has failed, yet I receive the item(s) and the payment does, and has, gone through.

[modern geyser]

Lol what is he called, NoName?

[rapid tiger]

Apparently lmao

[modern geyser]

Lol which server you from, mine has a guy called NoName it's his nickname 😂

[finite ibex]

Bellevue. Please un-nerf her again. Or fix her like Katy. 😬

[modern geyser]

Button isn’t working. Tried restarting the game already

[rapid tiger]

1137 that's where I'm from.

[modern geyser]

I’m assuming this is a bug,
Your matchmaker for EL
In our group (and it just started btw) we are one of 2 servers who haven’t had any merges yet, and the rest have, they are all twice our size with players now because of it and we stand 0 chance to compete

[modern geyser]

Oh than we're not up to your server this EL 😂

[rain brook]

Where is my 101-200 positions? Why N/A if I right after top 100..

[crisp fossil]

the plane is out of mini map 🤔🤣

[cloud spear]

Just me or the game has been freezing an awful lot these days? Cleared cache, data, reinstall, using a different device...nothing seems to work. You add all kinds of nonsense rule for transfers saying it will add server lag whereas the ones you have don't even perform decent. Smh...

[lime sandal]

Hello

I get to notice every day that if I use premium recruitment one at a time I am not receiving my rewards

And arms operations in it I doesn't count my premium recruit

And I will provide a photo by evening

[austere needle]

It only shows up to 100. +100 could be anywhere between 101 to the next level

[finite ibex]

That’s not a bug. That’s just EL for you

[glacial oasis]

Veey unlucky,drop rate number 5 very very rarily

[tepid pier]

Dont think this is right one moment i can claim 6 troops and another i get 7 all random

[proud sail]

Please be advised that the rate of the chance to gain those items are all real .

[quaint trail]

My EXP is level 78 and commander center level 77 because i upgrade every thing one time so it is from the EXP i got from researching. It is not fair that I can't donate units in today's mission.

[austere needle]

You can only donate troops at level 77

[quaint trail]

I can't when i try to this screen will show up

[honest dew]

You cant donate troops below your level. If you are 78 then you can only donate level 78 and above.

[quaint trail]

I gained my exp from researching to let the commder center level 77

What can i do? I have no R&D or gold enough to upgrade my units to 78!

[honest dew]

Then unfortunately you can't donate units unless you're able to upgrade them.

[quaint trail]

This is so bad

I wanted to help my server as much as I can

[pine stirrup]

Hello, is a german support possible? I don’t know how to explain it in english 😅

[onyx sapphire]

Unable to scroll friend list

[austere needle]

Please restart your game!

[austere needle]

Write in German!

[pine stirrup]

Guten Tag Zusammen,

Ich habe vorher irrtümlich das falsche Ticket gekauft. Ich wollte eigentlich zum Grand Marshall wechseln und dachte, dass ich dafür das Spezialisierungs-Ticket brauche. Ich bin mechanischer Meister. Um aber Grand Marshall auszuwählen muss ich vom mechanischen Meister zur Kampfelite wechseln.

Nun habe ich das falsche Ticket für 5000 Diamanten gekauft. Gibt es eine Möglichkeit, den Kauf des Tickets zu stornieren?

Vielen Dank im Voraus!

Liebe Grüße

[austere needle]

Sie müssen sich diesbezüglich an den In-Game-Support wenden