🐞│bug-report

[torn ruin]

Like seriously, I just want my account back. I have all the info I need, but the in-game help to recover my account is ridiculously bad.

[torn ruin]

Dude, delete the pic with your ID in it

[burnt spruce]

<@&651622161219584000>

[austere needle]

Sorry pal! It’s for your own protection ☺️

Please write just the issue ☺️

Thanks @burnt spruce and @torn ruin

Please send me a dm @torn ruin

[burnt spruce]

Np 😃

[austere needle]

It depends both on your level and money. Both criteria need to be met

@modern geyser I understand your point but I will appreciate if write it on feature request! I need to delete your post so I can keep track of bugs not being answered ☺️thanks for understanding ☺️

@solemn siren if you are satisfied with the answer please delete the bug report so I can keep track of those not being answered

Is it solved now?

[torn ruin]

@austere needle thank you, PM sent.

[stuck owl]

I have found this surprise and be very careful because it can be anything!

[austere needle]

Please try to force close the app and reopen it! If that solves the problem I will appreciate if you let me know and delete the report so I can keep track of unsolved ones ☺️

[stuck owl]

Ok, thanks!

[fossil yew]

Two possible bugs with Odinim mines. 1. When gathering from the World Map the Heads Up Display does not indicate the current load. I mined Odinim from thw World Map and the fill level on the marches stays empty. Clicking the march takes me to the mine and clicking the mine will show 1/2, 3/4 at 100/200 150/200.
2. Mining Odinim from the World map does not count as gathering in the Hunting Guild. Task was gather three times, sent three marches of Odinim, let em sit, and pulled them. Sent three marches to the oil tile right next too Odinim and pulled the march from and the guild task counted and the task was complete. Server278

[sour fjord]

Where to complaint illegal selling account

[modern geyser]

@austere needle hello. Have you seen my bug report in the game about gashapon? Because i didn't get any answer, and the event end in few hours. Thanks in advance

[winged python]

So this number wont go away and theres nothing to claim on that entire page. Ive closes the game and reopened it and still is there

[frail karma]

Have you checked all the tabs, both the day tabs (if clickable) and the booster, recruit tabs?

[hasty canopy]

There are four chat tabs lol why

[austere needle]

Have you tried to switch air plane mode and back? If it doesn’t work try to use cell data! Next step will be to make sure you game is bound and delete tge game , clear the cache and reinstall it.
Let me know if it helps and in case it worked please delete the bug report so I can keep track of unsolved reports ☺️thanks in advance

[crude warren]

deal commander! plz kindly dm me some more info

[celest lagoon]

Same for me...

[celest lagoon]

I tried that too but it doesn't change...

[hasty canopy]

Bro theres 6 of them now whats going on

[crude warren]

plz kindly dm me your uid dear commander

[north gazelle]

Why am I unable to claim lucky chest ,even after all helps ..?

[gleaming drum]

I wanted to report a bug ,it keep on blinking earlier but now it turns blue .I restart the app but now it happen again. Please check if something going on with the app .Thank you

[still cedar]

@gleaming drum just remove all comps from active pages 1 to 4 then it should work. Empty it all.

[gleaming drum]

Ok ,thank you

[austere needle]

You need to remove them from all 4 pages before merging them. Please after resolving the problem delete your report so I can keep track of unresolved ones.

[austere needle]

You have opened for the day! Try tomorrow

You still can’t log in?

[subtle tinsel]

Thanks, my bad!

[north gazelle]

Nope if opened the box shows open after that, the box is closed . Also I din't get the gift.😔

[orchid silo]

Yeah I reset the game and it fixed it but yesterday the game was really buggy like I would open the alliance menu and its a different language

[austere needle]

@north gazelle I have opened it and it just went grey! Not appearing to be open!

[austere needle]

That’s strange! But for now the issue is gone and I will appreciate if you delete the report so I can keep track of unsolved ones

Oh sorry I just answered on wrong message! I was heading for next one 😅fat finger syndrome 😂! I will appreciate if you delete your report now that you have got in contact with Chaz! If it didn’t resolves in 72 hours come back and make a new one ☺️

[crude warren]

dear commander, could you plz kindly dm me your uid

[still cedar]

Done deleting

[austere needle]

Could be just visual glitch! Please try to force close the app and reopen it! If that solves the problem please delete your report so I can keep track of unsolved ones! ☺️

[shrewd lark]

Не работает чат

Уже как 2 часа, во вкладках

[winged python]

I have and nothing makes it go away

[pale sage]

paid a pack 10 euros and got deducted but nothing came in the game

[modern geyser]

عندما اريد نقل المباني هذا التقل بطيء جدا

[winged python]

Oh actually its fixed now

[toxic summit]

It says im on server 1, im not on that server

[winged python]

I get that too. I think its just a spacing problem

[modern geyser]

Group Bug

Im not in S1

[modern geyser]

A menu for upgrading components can pop up if you switch your components and spam the same spot where you changed the component.

[ember sleet]

👀👀👀

[high umbra]

I have 9 daily quests only

[warm dome]

Hello,
I obtained the spring festival skin and do not have it equipped so I could use the extra march size. However, my march size does not change if I equip or unequip it.

[formal flax]

Help me understand this topwar

[elder turtle]

Massive bug! Resource tiles disappear after a person leaves them but they still have most of their storage/capacity intact. They should only disappear when they've been used up!

We've been wondering why everything keeps disappearing and now we figured it out

[austere needle]

New servers have a period of time at the end of their first month when their arms race disappear in order to go over to the same schedule as older servers! If the answer satisfies you please delete the report to make it easier for us to keep track of unsolved reports. Thanks in advance ☺️

[austere needle]

You need to disassemble the comp from all “4” pages to be able to merge them. If the answer satisfies you please delete the report to be able to keep track of unsolved reports! Thanks in advance ☺️

[austere needle]

It’s possible it will show you another one when you complete one of those first two. Please if that resolves the problem delete the report to make it easier for us to track unsolved ones! Thanks in advance ☺️

c'est juste un problème visuel. thabks pour nous en informer. si la réponse vous satisfait, veuillez supprimer le rapport afin que nous puissions suivre les rapports non résolus . Merci d'avance! ☺️

[ionic karma]

I have some visual bugs on supply event, where the plane drops crates?, I couldn't locate or find any supply for 20 minutes. I restarted, refreshed and restarted my phone and it was still stuck I couldn't locate not even one supply the whole time. And when I went into island battle thingy. And I left it. All the event was like vanished from the map

[old patrol]

It the description says 1% each lvl. It’s lvl 2 but it only give 1% defense

[heavy flint]

Hey i got the flying castle skin but the skill does not work for me

[austere needle]

How do you mean?

[heavy flint]

I tap the >> icon next march que and nothing happens, its says boost panel will open and use the skill in description but it doesn’t happen

[austere needle]

It can be used 5 times a day. Have you checked if you have consumed the opportunities?

[heavy flint]

I still have my 5

[austere needle]

And nothing in the report?

[heavy flint]

No nothing, I’ve restarted app but still nothing

[real crypt]

yesterday I topped up and bought and it worked but in the game account I didn't receive the purchase ... what should I do?

[modern geyser]

Do not allow scheduling supply drop during SvS

[pine lagoon]

Why is supply happening during SvS? ^^

[modern geyser]

Why is this svs match so screwed up, your matching system has created a slaughter, or is this you version of a joke

[gentle spade]

New SVS is a farce. Sending marches out after NPCs should deactivate the shield. Otherwise people just get a lot of points by just collecting NPCs while under their shield. When they get attacked after their shield eventually disappears, their base is empty (all troops collecting NPCs), so they lose nothing. This is ridiculous.

[jovial wadi]

I'm pretty sure my shield expired 30 minutes early during SvS.

Just now I was attacked in SvS, and units that were on their way back to my base were destroyed. New SvS needs fixing.

[peak wagon]

translator does not translate sometimes, I am forced to relaunch the game to be able to read

[still hawk]

https://cdn.discordapp.com/attachments/760508002381594624/830821481884680222/Screenshot_20210411-155421_Top_War_Battle_Game.jpg
Keeped coming like 50:50.

Also for some reason i saw quite a lot of people teleporting with their own marches out of base... No idea how i couldnt even with server transfer haha

[charred mural]

Not seeing winners rewards after SvS 1048 v 1049

[next storm]

please allow some time for that

[drowsy crypt]

The leader reverted back to how it was even tho it was auppose to be a new leader. Also all the gifts are empty even tho none given out this week. Svs is bugged with capital leadership and gifts. Server 949

[charred mural]

Ok thanks for the reply

[next storm]

did your opponent take your capital?

[drowsy crypt]

No I took theres and ours was held entire 2 hours by our guys

Any idea what caused this to happen and can it be fixed.

[fathom herald]

@river crescent I understand your frustration but being a new rework of a old event it will take a few attempts to adjust but until then please refrain from swearing, this is against our #📖│server-information here and we like to keep this a family friendly discord 😊 thank you 😁

[mellow saffron]

693 won cross warzone but dint get warzone feat increase.

[frail karma]

Only capital war changes the server leader, not SvS. And only capital war resets the capital gifts.

[drowsy crypt]

Yes we had no capital war because of svs is the problem

[frail karma]

Only thing SvS can do is leave you without a server leader if you loose it to the enemy

[oak salmon]

It is very sad that we get new chats and so on and a lot of useless new stuff but important game mechanics don‘t work.
During our SvS i had a lot of laggs even when my connection was 5G on my mobile phone. When i got attacked and repaired my units the app freezed and i needed to refresh my app. This way i lost a lot of 81s units.
The Server is s348.
If this things don‘t change i think i need to search a new game because there is no fun with such major bugs.

[frail karma]

Yeah, with SvS back, Capital only changes every other week (unless SvS capital lost, then no leader for last week)

[drowsy crypt]

That is so dumb. Introduce svs but screw over capital gifts because of it . We give those gifts out to the lower levels to help them grow.

[frail karma]

That’s how it’s always been, with SvS break sure there’s been more capital gifts as capital war has been more frequent - but now it’s back to how it used to be. You could post in #📮│game-suggestions wishing for SvS to reset capital gifts tho if you like 👍

[drowsy crypt]

This is my only server I ever been on. Is svs every 2 weeks then

[sturdy geyser]

Our server has no leader now because the event took place on a Sunday at 5am my time and most people 6 or 7 am!

Intire hives destroyed from those who didn’t want to participate because the prizes were 100% ridiculous.

Many in my server are quitting because of the BS.

[frail karma]

Please refer to #829569608419246170 , this channel is for bug reports thank you 🙏 - however the times will always be bad for some and good for others, that’s the downside of servers being international- bit hard to please all.

[sturdy geyser]

An event so poor had to be a bug!
And where is the prep time mentioned?

We can’t prepare all year for an event that has no prizes and lasts 2 hours instead of a couple weeks!

[ionic ginkgo]

Damn thats harsh

[frail karma]

@shadow prairie please direct moderator and moderation complaints towards fonroz, not openly in these channels. I have deleted the messages, but you are free to take it up with him as he runs the moderator team.

@shadow prairie as for your original issue about shield decaying when it shouldn’t, please screenshot your shield history and reach out to customer support though “Contact Us” ingame. I apologize for the misunderstandings and hope this can be resolved or explained there.

[frail karma]

Unequip it from the other 3 tabs as well as it’s in use somewhere which prevents it from being merged/showing in inventory.

Go to Profile photo - Settings - Settings and enable this

[scarlet warren]

Matchmaking seems to be a bit off. We were matched to a server with similar CP but they flat out DESTROYED us. This should probably be reevaluated

[formal flax]

Its showing as 1 stated in the video, I have 3 but the bag showing it as 1. Would you like me to make another video

[frail karma]

First match making seemed to be based of servers age, most matched their closest server - the more SvS’ go by, the more such differences will even themselves out

[frail karma]

You need to unequip it in the other tabs (1 2 3 4) for all 3 to show in inventory

[formal flax]

Thanks my brother/sister that helped a ton

[rain cargo]

Frozen 2nd perk. Been like this for days now. Also as stated by others svs matching is a joke, u should be able to shield in incoming server, it's a cash grab but at least make it fun for players that don't spend alot... cheers

S736 tag: jester.

[torpid coyote]

Cant upload pictures anymore as profilpicture. I try all pictures + pics that worked befor. Restarted game many times, and i have lastest Version.

Device:
A71 (Samsung)
Android 11

[next storm]

kindly dm me your uid

[frail karma]

Can you DM me another screenshot so I can see timer being stuck? And you were able to be shielded during SvS, however the shield must have been applied before battle stage started.

[rain cargo]

Sure can & yeah I knew that but normal shield use would.of been nice.

[barren charm]

I face the same problem also

[odd grotto]

Valhalla repairs cost odinium, and time. and no instant repairs from Wade available.
as it breaks meta, it must be a bug, so reporting it here 🙂

[modern geyser]

Progress is still

[frail karma]

Try to restart your app, and enter/exit World mode and see if that makes any difference.

@modern geyser

[fathom reef]

Getting this error when trying to change profile picture, tried downloading it, screenshotting it, changing the size. It won't even let me upload a different perspective of one im currently using. I also tried force stopping the game.

[rose patio]

Fix this 🤣..🧟‍♀️

[warm dome]

Anyone get to my report yet? My extra march size isn’t applying from the happy spring festival base decor. If I equip it my march size is 8. If Un-equip it, my march size stays at 8. I can send a video if requested.
I obtained this 8 value from my base buff stats. But even if i look at battle reports or dark force reports, it doesn’t change with it equipped vs unequiped.

[austere needle]

@next storm

[final silo]

I assume you have the entire set right? If so even if you don't place it it applies it to your march size

[warm dome]

Entire set? The only thing I have is that. I’m new to the game, server 1289 ,level 55.
Edit: I did buy the beginner boost that gave me the super miner and CVN-68 for a couple days. Right now I have the super miner applied. I have one CVN-68(3days) in my inventory.

[stuck owl]

New chat bug 🐛

[final silo]

yeah nvm I mistook the happy spring decor with something else @warm dome

[fathom herald]

Happy spring is +1 as a owned decor rather than a equipped decor 😊 so if you didn't own it your march size would only be 7. This is why equipping and un-equipping makes no difference, hope this cleared it up for you 😁

[warm dome]

Ohh so what does holding in stock mean?

[fathom herald]

Yeah basically 😁

[crude warren]

the chat window duplication problem will be fixed soon

[stuck owl]

Thanks!

[barren charm]

Multiple people in my server couldn't change picture

Same goes in other server

[hidden fable]

Can't change profile picture

[crude warren]

dear commander, would you like to kindly dm me the video proof plz

[warm dome]

Someone answered me @fathom herald

[crude warren]

can i take that as a "problem solved"?

[fathom herald]

Yeah it's all sorted chaz 😁

[worthy matrix]

I’m on server s1193 and my account has been hacked into it. My bindings on the account have been removed so I am not able to log back into my account.

[cedar harbor]

Did you happen to keep a screenshot of your UID? (don’t share this with anyone in discord unless they have a coloured name) as these will be members of staff who can help you. One of the support staff will be with you as soon as possible 🙂

[worthy matrix]

Unfortunately no, I didn’t seem reason as to why I should need it but now I’m thinking I should have it written down.

[frail karma]

@worthy matrix can you DM me?

[modern geyser]

Got notifcation but aint got the cross server coucil chat yet because I am s924

Not sure if this counts as a bug but I have noticed that when I apply the paints to my marches my score on boss dramatically lowers. Has anyone else experienced this?

[solar berry]

So now I am experiencing issues while gathering. I have a march in a gold mine that I wanted to get details on and recall but when I click it, it tells me they are returning and I can get details on them qhen they arrive?

They still in there mining their little butts off! So not sure why its doing this. The one directly beside that one is fine. It doesn't give that message if I click it. But I can't recall that one march because it tells me they are already returning!!!! And you can see that the timer says 23:23:23 and gathered 0/0!!!

[devout lichen]

During SvS, you could March and take all 4 silo AND capital with 0 vit, BUT not the ruins.. so one of the sides must have some little bug 😄

It does cost you 5 vit to atk a silo or capital, but if you have 3 vit it let you send a march, leave you at 0 vit and keep attacking the silo or capital at will

[analog cedar]

Base not showing

[toxic summit]

During svs A number of people in our alliance who had shields on suddenly had a shield deactivate for no reason, this caused them to get ported and burned. Our fortress is within the battle zone, and according to the instructions they would’ve been fine, they did not wish to participate, however they were still hit and burnt

[vapid lodge]

A guy in my alliance received an error message when he tried to shield. All he could do was wait and cry. 😱

[modern geyser]

Lv5 oil search, it's showing another alliance super 😅

Same thing with farm, even same dude building 😅, now it's only scrolling around that would fix it, I tried restarting the game

[mossy mauve]

I have a new device that I am trying to transfer my account to. On my current device, I have my account linked to a Twitter account. On my new device when I try to switch to it, it says “Your social account is not linked to any device progress. Please verify and try again”. Can anyone help with this? I need the game off of my existing device as it is no longer my personal phone. Thanks

[left spindle]

Color screen getting fixed next patch?

[quick tendon]

I updated my I phone software and now the game seems to be running slow at times... graphics take long to update .... is it a common issue or just me? I have the I phone 12

[random latch]

Been like that for a couple hours

[small cave]

Why do these 3 lvls does the same thing? Is this a bug?

[lapis imp]

It’s giving you the stat increase : +1 % for every level. Level 3 - 3%

[small cave]

Sorry I didn't read it through

[grave whale]

What is happening with these planes?

[drowsy crypt]

Hacker on 949 he was lvl 5 killing lvl 40s and above his name is killshot please investigate.

[crisp bone]

Screenshots to prove it above. Thank you.

[drowsy crypt]

Thank you

[hasty canopy]

"size" is censored. fix pls (you have to reload game to see it)

[frail karma]

@shut shore that's just uncalled for, be nice, stay on topic, and read the #📖│server-information

[wheat garnet]

I can't report a bug because it won't let me get to the feedback from your support team

I have screen recording i can pm

[frail karma]

Please try to kill the game app, and update all apps if available in Play Store - including Chrome/extensions and the TopWar app itself, as support works fine on my device.

[wheat garnet]

Sure I've done that. And i had access too, in which i wrote two messages. They then replied, which is why i have a red dot in their contact us area but when i try to into it, there's just a loading icon forever.

[frail karma]

Please DM me a fresh screen capture

[gentle spade]

It’s a bug they’ve had in the game for ages. If you put planes on tiles, it renders them multiple times, so it looks like if you had two planes on that tile instead of just one.

[stuck owl]

I sent the same problem a few days ago and it remains the same

[frail karma]

@buoyant stratus like I also told you in another channel, you can report players through clicking report on them ingame, or take screenshot with the action they did which is in violation of chat rules or ToS and reach out to Customer Support through "Contact Us". Please keep this channel for bug reports 🙂

[buoyant stratus]

OK thanks

[fallow olive]

Hi so I’ve been trying to speed up the training of a bunch of units, and it seems like after speeding up around 5, the games performance gets drastically reduced and it becomes so laggy and unresponsive I Have to restart the app

[hazy sundial]

Getting this green screen of late when exiting chat windows... it eventually comes back to normal... moslty

Samsung Galaxy A70 ...updated to latest software

[odd grotto]

so... when I attempt to repair troops... they suddenly cost me Odinium and have an 8h countdown...
I had not repaired a single troop yet, so Wade's perks must apply...
Fix Valhalla repairs please, must be a bug

[boreal tundra]

me too.

[gusty silo]

When I hit the boss my queue dissapears. (Magic ride)

S834

[hasty tree]

Kindly DM your UID

[analog cedar]

Need to be fixed silo scramble issue.i can scout myself in silo 😑😑.while I'm inside that silo and can't even recall my march back.while i tap on silo it shows the Attack option 🙄

[rose patio]

My iPhone 7 do the same...

[devout lichen]

if your troops arent strong enough, WB just kill them, no survivors to return, no march going home

[gentle nacelle]

March queue disappears from list when in silo.

[rugged jetty]

if you change a formation (it already exists/saved and you then change one unit for example and save that new configuration) in the attack interface and then send it the marching troops will have different heroes then you specified. probably because the saving of the formation overwrites the object that hold the attack setup information and then when you send it the heroes are being auto filled.

[icy cliff]

Hi, By mistake i click on unlink account and i lost my level 77 account . When I logged in with same account it opened new account

[modern geyser]

Wicker couldn’t participate at siloevent! We lost by minutes... he restarts a few times

Allanwicker#9228

[frail karma]

@modern geyser I cannot see based on your screenshot of your chat any actual bug tho, just talks of someone unable to participate? Please have the one who experienced issues either contact Customer Support with the problems or come here and describe them himself and I'll try to see what's going on 🙂

[lapis imp]

@icy cliff Please contact in game support.

[icy cliff]

In game support not working for indians

[atomic meadow]

The affected player needs to reach out to us also next time if he can't participate make sure to check how many are in the silo as there is a troop limit and anyone that would go over than limit won't be able to participate

[gritty sequoia]

Here now @atomic meadow

As the first picture says it told me the silo was at peace even though I could watch the two alliances involved attacking it, restarted my I’m three times and still the same

Ipad*

[frail karma]

That first photo posted was taken after the event ended @gritty sequoia

[gritty sequoia]

No that was with about eight minutes left
Not that I could see the timer can only go off the chat in game

[frail karma]

Do you have any other screenshots taken during the 2 hours silo event, and please not cropped, you could send them to me in DM if you prefer @gritty sequoia

[gritty sequoia]

I can see if I can pull the original but don’t think so, I didn’t log into the game till around 4pm uk time so was only the last 20 or so minutes of the event (not that I need 20 minutes 💪🏽😂)

[modern geyser]

In the upper right corner you can see that there are two days left. So it must be the actual siloevent. And as you can see the blue and brown lines. This silo fight was on 

[frail karma]

How so? Silo event ends 1 hour before reset, so it'd say 2 days left for a full hour after the event ended, or am I misunderstanding you?
Blue and brown lines will always be visible straight after silo event, as it doesn't cancel the moving marches until they reach destination and turn back (unless this behavior changed recently?)

[frail karma]

That's a lot clearer, thanks! And you had already tried restarting the game, checking for updates and the likes in advance?

[gritty sequoia]

Had to take a picture of my iPad, the time in the middle is the time I took the screenshot

Yes did all that

[frail karma]

Then I think we've exhausted all my possible explanations from this behavior, and landed at - strange. I would advice you to clear cache of your game app if possible, otherwise make sure your game account is linked to any social media and reinstall the game application, just to make sure you don't run into the same issue again. As for now I'd either contact Customer Support if I were you, about the entire issue if they can see anything their end, or hopefully any Developer will pick up on this chat conversation later on and check it out. It is however the first I've seen or heard of this, so - strange.

[gritty sequoia]

Something like this has happened in the past, is it because I’m playing via Facebook games as my wicker in s611 can contact customer support but s957 can’t

If so should you really have app players and FB game players in the same server as it’s my college’s that are loosing out in a game they can’t win, some have spent a lot of there money in playing this event

[robust wind]

Bonjour il y a un gros bug sur les silo quand vous entrez à l’intérieur il n’est pas affiché dans la fil de marche

[thorny ridge]

I have four marches but the system is telling me I am maxed at 3. Also for the last four days I have not been getting my proper rewards for the world boss runs

[toxic summit]

I was loading battle reports and my game suddenly turned into chinese please help

[tame trout]

Same issue just that mine swich between green and blue screen

[steady crown]

Hello game dev. I'm Racoon62 & I have been muted for apparent spamming. I am sorry about that because I was trying to info my alliance members about the new gift code & didn't know about this rule. I like to sincerely apologise for my mistake & promise not to do it again. Please unmute me... thank you.

[frail karma]

Hi, don’t worry - mutes are temporary. You’ll be unmuted after a bit, if this is your first time, and truly result of automated mute as it seems, it shouldn’t last too long 🙂

[sterile bridge]

Evening all - is someone else experiencing a bug where warhammers are not dropping r and d ?

[thorn juniper]

Please fix whatever you broke on the block button, I shouldn't be seeing this player in wc at all.. he's blocked for disrespecting females

[lapis imp]

Please try and unblock then block the player.

[sterile bridge]

I’m currently not receiving r and d from doing war hammers

[thorn juniper]

Did that, they still there

[sterile bridge]

I have done 180 war hammers (excluding the ones I have joined) and received 12k r and - it should be 17k tho.
Additionally- some of the 12k r and d came from dark forces

[frail karma]

Hitting lower level warhammers, or warhammer amasses that isn’t full will result in lower tech rewards. Make sure amass duration lasts long enough for all players to make the travel, and make sure people don’t join with full marches

[copper moon]

There is all units dodge rate bonus 13 vs 15,5%

[frail karma]

Yes? I don’t understand the question here

[copper moon]

But if we will drill into details its 13 vs 13

[copper moon]

I have it also time to time. But get out/in resolving an issue.

[worldly thunder]

You can see them when you scroll up in wc and the game has to load the previous conversations. Any sort of bug testing by the devs would have caught this.

[indigo wren]

My commander statue is not working at all. I've made about 600-700 tanks in last 24 hours and not a single instant training.

I took a screenshot of my last 56 and you can see exactly where the old barracks were and not a single instant tank.

[toxic summit]

Says i have 50 lives for island battle

[wheat garnet]

Is there any way to **email** support so I can see their replies reliably? This is a constant problem, has been for some weeks. Or any alternative to contacting support that's not via their in-game system.

[lapis imp]

Feel free to DM me I will provide you with another way to contact support.

[wheat garnet]

Please update #👀│game-spoiler to show that people do not need to uninstall or disable things on android anymore, in fact it was fixed the next day yet there's been no update made.

[dawn trail]

Thisisnin battle report. All others are in english

[winter hearth]

I dont have a screenshot of it yet..... but when switching from chat channels to the main screen, my whole screen turns green..... happens on 3 of my devices, 1 being blue stacks on an Alienware

[restive heron]

There is a ‘phantom red dot’ and it is driving me crazy.

[warm swan]

In yesterday's patch it was mentioned that the gold collector will run for 8 hours but today it was holding only 250 dd of gold though my 8 hour gold production is about 640 dd

[frail karma]

That was a patch message from a patch that released today. It was just made available on my device at least. Check for updates to the game application 🙂

[warm swan]

Okay thanks! So it should work from today

[frail karma]

Check app update history, it was literally just now made available on my device, and when I expanded what is updating it included the message of gold collector

[ebon ledge]

Exercise zone bug: when attacked the rof lvl9 is replaced by lvl8... magical? I don't have rof lvl8? When attacking it is in place..3rd image is repeated, sorry

[soft estuary]

When I checked on a server transfer it show that I needed 11 tickets, I purchased the miner skin at the point store for 15 days then it charged me 13 tickets too transfer. For something not permanent it shouldn’t charge me the extra 2 tickets that I purchased to transfer. I went ahead and bought them to complete the transfer but was wondering if I’ll get reimbursed after I loose the skin in a few more days

[frail karma]

When setting up DEF the current preset of components are saved, this means that if the person later on alters their component setup, their DEF and Attack components may look different.

[ionic karma]

Temples has no names 😅

[frail karma]

Please restart and update your game, should fix the variables 🙂

[ebon ledge]

@frail karma I didn't changed the setup

[ebon ledge]

I don't have rof lvl8 on inventory, so it's not possible to appear in the setup. Thx

[frail karma]

Could you please DM me the full screenshots of both reports @ebon ledge ?

[restive heron]

Related to a post I made earlier, but with an update. I am server leader on 987. I have a red dot on my world map that alerts me to a notification, but nothing appears when I click on it. I do not have access to the buttons that exist for server transfering. I have however asked a friend in another server to look at ours, they are able to send council a message, and receive transfer info. Seems crazy they can send a message that I can not read.

[ebon ledge]

@frail karma DM?

[frail karma]

Private message me on discord 🙂

[dusty bear]

The new hero's anime move [fahed] stops after a one-run

[modest lava]

Seems the 70% off page doesn't give 70% off of the yellow/orange books?

[indigo wren]

Command Statue not working. Hundreds of tanks and not 1 instant production. Above is a video showing 90 tanks producing none (45x2)

[rough hamlet]

It does, gold xp books cost 1800 gems and it’s down to 540

[pine epoch]

What is cross border exercise

[white dove]

Worked now, thx!

[stiff schooner]

The "contents us" button in my account doesn't work

[vast sluice]

Why I Can't buy any packages please help me

[lapis imp]

@stiff schooner Please provide screenshots so I can further assist you.

[lapis imp]

Please provide screenshots so I can further assist you.

[livid plank]

Hero's information please kind Please translate the information of the hero into Turkish. Thanks

[lapis imp]

Please send me a PM

[cyan bolt]

Delete the image.. Your UID is visible

[lapis imp]

Got it, thanks 💪🏽

[stiff schooner]

In my account Contact us button won’t work, neither will setting - contact us

From India

[warm plume]

Whenever I log onto the game the formation center lights up yellow as if I could upgrade things but then It shows I don't have the required things this also happens with the gem mines occasionally

[haughty falcon]

Instead of clicking on someone's name and then waiting 3 secs for the translation reply and copy tab to pop up can you make it a hold for 2 sec feature??? It just feels really shotty and took forever to figure out I think a 2-3 sec to open would be much more beneficial

[late grail]

Fahed event is selling villiers packs

[gusty heron]

This all unit attack increase is not calculated correctly and still does not show up on the battle reports. Please fix this or refund the money people have spent on this skin.

The all unit attack should work like amalias skill but instead works like attack bonus. If that was the intention of how it would work this was misleading and refunds should be made due to this error. Or the calculated output needs to be changed to reflect the wording of this skin.

[clear dove]

Can’t find all my heroes while selecting a march in dimensional mine.

[lilac urchin]

I think you can only have a hero’s in the mine once at a time that may be the problem but idk

[gusty heron]

I AM NOT TALKING ABOUT THE BASE SKIN STATS! I'm talking about the all unit atk increase by 20% for the selected march que. This is not working properly and needs to be fixed ASAP!

[rigid oxide]

Just making sure everthing is ok but my air force is not reflecting the correct percentage. If you can fix that. That would be nice. Thank you.

[naive snow]

I havent been able to collect my rank reward in individuel defense. Nore have I recived any mail from event

[lethal silo]

Many thanks for fixing the bug in the gold harvester I reported last week that was causing my gold harvester to fail after only 75 minutes. It looks to be working fine today after the fix. Many thanks for resolving the issue for me.

[raw latch]

I have no chat in either ac or wc.

[lapis imp]

Try restarting your game - Turning wifi on / off / Cell data on / off

[raw latch]

Tried all that. Even deleted and then reinstalled game

[maiden peak]

Suddenly the object was gone and the materials there without a drawing!

[white anchor]

April vouchers are no longer dropping from warhammers even though the event runs through to the 20th, I've consumed 12x 50vit (600) plus my regen overnight on 33+ warhammers. I still have the same 29 vouchers I had when I logged in over 5 hrs ago. Are you going to credit me the vouchers or the vit?

[modern geyser]

Why does this say check in for gifts yet, the small print in I button says it will cost you gems, I believe this is very misleading

[white anchor]

WHAT? seriously?!

Oh just discovered it, the gems are for the retrieve feature. if you miss a day, at then end of the month yer hosed, retrieve cost gems, and can claim a day you missed.

[modern geyser]

That is not the way it is worded

[white anchor]

'retrieve feature'

[modern geyser]

No problem

[white anchor]

Thanks though cause I had missed a day and didn't know I could get it back! 👍

[devout cliff]

I consider it a bug that the game decides to send my Fenrir ships on auto-join rallies. Please don't. Send a ship that doesn't march 30% slower xD

[naive lagoon]

Bought Rockfield pack last Sunday, didn't receive it while money is deducted from my account. Pack kept refreshing every hour until 6 hours past by. Contacted in game support but no answer yet.

[thorny ridge]

Hello. This is the second day that this has happened to me now. No one answered yesterday. Can you please look I to a permanent fix to this bug please. Thanks Xanth S810

[modern geyser]

Castle skin not working as anticipated also does not show up on battle report anywhere...

[crystal moss]

I'm unable to log in to the game for the past several hours

[dusty bear]

The color of the game screen turned in blue... It's happened many times.

[misty coral]

My facebook game goes to 83% and freezes

restarted, the computer, facebook. refreshed several times. Using Google Chrome and was working great then restarted itself and says at 83%

[misty coral]

I have this issue too, usually clearing the screen (move to a different area) will fix this for me. Try and see if that helps

[feral scroll]

Did the event end?

[frail karma]

That event is over, it's just the exchange that's still open to redeem items for vouchers you've already acquired through the past week.

[sacred aurora]

Sorry I've checked 🤦‍♂️ I didn't update the app untill before i took the photo 🙄🤦‍♂️

[plain sierra]

Hello guys one my friends need fast help, he applied to my server 348 and spent 37 tickets but I can’t see his application and his tickets are gone. Please one of the mods help here

[solid atlas]

@next storm I applied to server 348 followed all the rules no troops in hospital no marchs all and all idle and had enough tickets and no current events

@next storm My tickets disappeared and I’m still stuck on server 362

[plain sierra]

@next storm please help Herr

[sage mirage]

I’m not sure if this is a bug or I do not understand something. I have been trying to claim max gold but it keeps saying my gold mines need to be 2 levels higher. I upgrade two levels and get the same message, they need to be 2 more levels higher. How do I resolve this? Screenshot below.

[hallow sundial]

Your gold mines must be at the same level as your own

[burnt spruce]

Invisible march 🤔

[hallow sundial]

This channel is for really bug

[burnt spruce]

That is a bug bro

March of the new skin are getting invisible

[next storm]

the thing is that the art resource is too big to load there, we will optimize it in the next update

[modern geyser]

it feels like you have super power march, but as we said we will fix it soon

[modern geyser]

Maybe they went to another dimensional, but still they will come back

[graceful pumice]

A question about the event, it should be with us on April 7th. start. It only started on April 8th, 21st ... it shouldn't be active for one day longer. Since yesterday's daily reset, couldn't collect any more rewards for it. Should this event only collect 6 days but be 7 days to redeem? My Question is, is´t a Bug or could all Servers Collect the Items for Rewards after 8 April daily restart ? S1235 i Play

[sage mirage]

How do I upgrade gold mines without increasing my level? The research to upgrade the mines keeps increasing my XP level so I can’t catch up!!!

[lethal aspen]

You will eventually be able to catch up around lv50s

[sage mirage]

I’m at 54 do and 51 mines, no change in sight.

[lethal aspen]

Hmm maybe a few more levels. But you will be able to catch up. I’ve gotten to lv70 on 3 accounts and it catches up around the 50s #☕│off-topic 😉

[sage mirage]

OK, thanks. Just wanted to be sure there wasn’t something wrong.

[sly steppe]

What’s going on with not being able to use all units

I have 114 + and it’s only letting us use 50

It not just me it’s quite a few people it’s been going on a while but I just figured it out

Wow just wow nothing new here. Just forget it I guess ill wait a week for a reply on the game like last time

[thick kettle]

Throbs are drooping vouchers too infrequently to make it worth the VIT consumed to hunt them. I seen to get vouchers only every other heartthrob, if that. When joining another throb rally, seems to be even less frequently

[hasty canopy]

I did 126 pulls in deep sea event and only got 16 blue chests (12.7% probability vs 20% advertised, p=0.02), please check the probabilities as I got like 5 blue chests each time and I should be getting 9 per 44 if the advertised value is correct. I'll do some more pulls for more statistically significant evidence but this is strongly suggesting the probabilities are wrong

[frail karma]

You let 7 minutes go by.. please DM me screenshots of unit view and anything displaying units not usable

[hasty canopy]

ok i did more turns out i was just bottom 2% luck the first 88 pulls after averaging everything together I'm at 20.5% pull rate so its legit

[lapis imp]

What exactly do you mean?

[deep brook]

Hi, I reported this problem previously but received no response. I'm not really sure if it is a bug but I believe it could be an unintended design.

• Is the algorithm written for skill chest drops designed to give you a higher probability of receiving skills you currently have less of in your possession?

I am just wondering because for the last two months or so, I have not received any of the skills I usually go for and have been regularly using the dismantle option for skills I did not want -- which, if such an algorithm exists, I may have been my own worst enemy. I have for the last month or so, discontinued all dismantling of skills but to little avail (assumedly because I already possess higher levels of the skills I wanted).

Noted skills affected:

• Army Dmg
• Army ATK
• Army HP
• March Cap Increase
• March Speed Increase
• Food Gathering Buff
• Oil Gathering Buff
• Gathering Speed Buff

Please advise.

[shadow needle]

My account has gone into a negative balance and will not allow me to do anything without making a purchase . I sent a message in a group chat went to go to my alliance chat and it refused and told me I have a negative balance

[lavish timber]

I have passed stage 12 successfully but i didn't reached stage 13

[shrewd basin]

I have just bought universal gold shard in the points store and received formation 101s insted, has anyone els had this problem?

[shadow needle]

My account has gone into a negative balance and will not allow me to do anything without making a purchase . I sent a message in a group chat went to go to my alliance chat and it refused and told me I have a negative balance can someone sort this issue out asap

[modern geyser]

@shadow needle Did you request a refund for anything? If so your account is gem locked because of that

[frail karma]

Negative gem balance is the result of payment refund, whether intentional or unintentional, you need to reach out to customer support ingame for additional (anything payment related)

[frail karma]

I don’t understand quite, you died at stage 13 hence only stage 12 was passed

[lavish timber]

Earlier when i press rush button, if i pass stage 12 then i have to manually play stage 13. Now it shows you are defeated

[shadow needle]

No didn't try for a refund or anything I was sending in game chats left that chat group went to go on my alliance chat and it started saying about negative balance but thank you I contacted in game customer support and I'm in the waiting list

[frail karma]

I wasn’t aware rush stopped at any stage, to me rush has always just finished as far as it could. You saying previously rushing just moved you so far?

[lavish timber]

Yes, i had played stage 13 manually many times

[frail karma]

Then somehow a payment must have failed or have been refunded by other means; please reach out to customer support ingame through “Contact us” so they can review what has happened

[lavish timber]

But from last 3-4 days it ends like this

[frail karma]

Strange, I was not aware (and have never experienced) that rush mode stopped on any stage. I’ll leave it here for someone else to see incase they have further input, or a Dev sees it directly. 👍

[lavish timber]

Ok

[maiden peak]

Nothing happens, neither support nor here ... but more and more pay offers are offered

[frail karma]

@shrewd basin could you DM me your point store screenshot? Like scrolled fully up?

[shrewd basin]

I have restarted my game and it has changed now

[frail karma]

Could you send the screenshot anyway? In DM to me

[ember belfry]

What is this not a cheat?

[frank hound]

What the heck is wrong with the mine?

[frail karma]

Please try restarting your game app, and check for any updates to your game.

[fallen cradle]

How do you have 9999 attack and queue?

[lethal aspen]

Nope 1.1m gems

[normal rain]

There is a strange lag . I see if when I equip the gathering skills on heros

I set 2 heros to gather : 2 oils gathering (with and without star) + general gathering skill and I send them out
Once they have reached the tile, I equipped this skills to put them on another set of heros: but I dont find them on skill bank list

[random nexus]

Doesnt let me attack the boss with my second march 😵😵😵😵

[wild whale]

I mean, if you guys don’t want my money I’ll take it to Amazon lol 🤷🏻‍♀️

[sly steppe]

I need someone to help me please i bought A lucky gem pack and that message is all got and was still charged

Tried to get a lucky pack and this was what I got not a pack and still got charged!

Ive had numerous issues with purchases and you all NEVER refund me! Total thus far before today was 50$ now 55$ I want someone to fix thjs bs.

[rose patio]

The attack stats and damage reduction are wrong in the reports, and therefore I don't know what number is actually being used during the fights, fix that so that it shows the correct information please.

[lapis imp]

@abstract quest I have already messaged this player and responded appropriately please only post Bug Reports in this channel.

[abstract quest]

Ohhh ok thank you miscommunication saw the message later. Figured it was a bug. ❤️

[lapis imp]

If you are satisfied with your response please delete the posts 🙂

[analog cedar]

Visual bug

[sly steppe]

Funny how y’all ignored me but answer them!!!’

[abstract quest]

Lol sorry busy woman ty again

[quasi copper]

Is it normal to obtain ~100 deep sea chest and only receive 8 blue ones?👀

[next storm]

does this problem persist?

[supple estuary]

Same group chat showing up MULTIPLE a times

[sour fjord]

I started 3 at times deep sea hunting but how timer reset 5 hours something you have cleared the bug. After investing gem 💎

[slim kettle]

There is a bug in the game. Heattrob is costing us 18 vit with Diana.

[marble raven]

Hello! I used to get 1.2m resources from mining food and oil after natural destruction after 8 hours but recently it reduced to around 976. I don't collect before and neither my resources being attacked. What's the reason?

[flat crown]

Hi! As of today's update, I could notice that the damage I do to the lowest boss, and the same thing the entire hive tells me, we can see in the battle report. Is this going to be corrected?

[leaden crypt]

Mau laporkan belanja uang kepotong tapi barang gk masuk dimana ya

Saya sudah bayar dari semalam . Dan uang sudah di potong tapi gk masuk . Di dalam game sudah cari layanan but no respon ! .

Ada yang urus kah? Halo

[crude warren]

dear commander! discord shows that i am not able to send you direct message, pls add me to your friend list

[strange coral]

In 5 mins

Someone want to explain that not even 5 mins later it’s under a bubble as soon as this person is inside of the ruin it goes under the bubble

[stuck owl]

Hello 👋🏼 They asked me to report and it keeps happening

[past siren]

Were experiencing the same problem. Since the maintenance break there is no war time on ruins. As soon as someone attacks it, it goes straight to peace

[strange coral]

Please fix this ASAP

[past siren]

It's really messed us up for capital fight tomorrow

[covert arch]

Hello ! Is it normal that when I want to disassemble all my orange screws, I get an error message saying that I don't have enough gold (although it's free when you disassemble them all)? Please someone can fix it asap. Thank you for your work. 🤗

[cobalt coral]

Hello, my bank recently implemented a confirmation requirement before accepting Google payments, and this causes the game transactions to fail before I can get the confirmation request from my bank, the game says "check with your bank"

[strange coral]

The whole game is worse now

[lapis imp]

@strange coral This channel is for bug reports only please don't post unnecessary comments.

[next storm]

which server please?

[sudden forge]

957 has the same problem. Ruins immediately close when a player goes in.

[next storm]

could you please kindly dm me your uid?

seems something's wrong with the ruins right now, we are working on it, no worries

[next storm]

on it

[devout lichen]

New design cut some gems

[sour fjord]

Page is lagging

[spiral current]

We have same problem in s372, after ruïne is attacked it immediately goes into peace state.

[spiral current]

Looks liked he hung himself 🤣🤣🤣

[marsh spoke]

Here too 👀

[scarlet tapir]

sending troops via selecting a preset, deletes the formation

[white drum]

I mean he looks more...in pieces. 💥💥

[scarlet tapir]

ok so you need to save the preset together with the formation at the war hall, but than saving the preset before battle is odd because it doesn't save the selected formation

[next storm]

Known bugs

1. no war time on ruins
2. new design cut the gem section (mysterious treasure)
3. Fahed is twisted (please restart the game and see if it persists)

[indigo nexus]

I bought a rare lv5 navy attack skill on the lucky discount store event on the last day, and today I went to equip it and it wasnt there. paid 7k gems for kapuft. I used the ingame bug report but all other issues I had in the past were ignored and only got some automatic responses.
So its just that? Anyone ever got a positive response out of them I should I just forget about it?

[lapis imp]

Thank you for the report, this bug is known by the developers as an issue 🙂 You may remove the post 🙂

[narrow raptor]

I would like to kindly request fixing repair factory UI bug. This has been posted many times and it has not been solved.
The UI container has some kind of height issue. The container ends at somewhat 75% height and leaves an unused space and looks ugly.

[modern geyser]

It looks like Fahed has some problems, also have the same problem with other tabs

[rough hamlet]

Having problems with new update

[frail karma]

@rough hamlet please see pinned posts, they are aware and working on it 🙂

[rough hamlet]

👍

[prime tendon]

Всем привет. Подскажите , я не могу восстановить прогресс игры через гугл аккаут. Что делать ?

[frail karma]

Probably available at next store reset @dusty bear

Don't have it yet either

Or maybe it'll be just in one of the three daily store resets, not sure, will be interesting to see - that and their price

[honest dew]

@craggy anvil @next storm
Not sure if i missunderstood the mail but im pretty sure it's said by device time. It's 12:31 now and its still in peace.

[craggy anvil]

@prime tendon Командир, пожалуйста, дайте мне информацию о Вашем аккаунта в личку. Спасибо!

[final silo]

Available at the next reset, they go for 171 a piece thats with a 5% discount and 10 each store reset@frail karma

[frail karma]

Thank you for clarification @final silo

[lucid shard]

Look at the gems its not showing clearly

[frail karma]

@lucid shard they are working on it, it's a known issue see pinned posts. Hopefully it'll be sorted for you soon 🙂

[lucid shard]

Ok

[cobalt coral]

Any updates on this?

[regal falcon]

Have a glitch in the game.

[hasty canopy]

Formations are not saved by formations

[odd grotto]

visual bug... unless bread grows out of trees lately

[hasty canopy]

[analog grail]

Something problem about the components. I can't merge them

[thorny tendon]

I think he blew himself up...

[midnight yoke]

Mistake happened with a fraud charge on my friend’s base. He disappeared from everyone’s contacts and can’t access his account. It has been fixed on his side yet no one can find his account to try and fix this? I’ve been messaging support on his behalf as they’ve only answered him once and it was to ask for the information he had already given.
I’ve even told them the server and his coordinates etc but they can’t find him??? Said there’s over 400 people with the name X but I gave them the specific server.....

[marble pendant]

Screen glitch with new design look top of the screen
Device: huawei p20pro

[lavish timber]

This ruin, i bring it to peace in this afternoon

[tired solstice]

Major bugs with new update

[hasty canopy]

#🐞│bug-report message

[dusk pecan]

Chat history keeps dissapearing, everything I type is gone even when I wipe down.

[modern geyser]

Timer won’t reset. Can’t claim troops. It’s after reset. (And yes, I’ve been in alliance over 12 hours.) Everyone in our alliance has this problem

[terse bough]

It is the same when you haven’t picked them you can’t pick them at all

[ivory pine]

Same problem with not being able to claim units from the Ruin. server 631.

[sturdy geyser]

The rss pack was nerfed for greed or is it a bug?

[crude meteor]

Recently refreshed unit ruin, units can't be claimed

[abstract quest]

We do too

[vast sluice]

Oh sorry to dear Developer sir I have same problem here I am trying to buy monthly card package the transaction is complete but can not get this package . What should I do please help me

[marble raven]

My problem hasn't been even noticed... Please help. It obviously effects my progress.

[hallow cedar]

Server 852 only got 6 days of the elements. How do we report this?

[torn mist]

doubling down this glitch, can't claim unit ruin either

[abstract quest]

It’s 100x double now lol

[vast sluice]

Please notice my issue

[worldly thunder]

Same in s546. Can't claim units from the ruin after reset.

[sterile bridge]

Our unit ruin isn’t resetting - some more units for arms race would be very nice

[tawdry abyss]

Different server, same result. Everyone is having issues with claiming Ruin Units on one of my servers

[old patrol]

Can’t claim the units after the reset

[warped owl]

I bought formation 101s, element chests, and reactors today, and it used my legion and island points, but didnt give them to me. I cant buy again. So took my points, didnt give me items, what do i do?

[modern geyser]

Can't claim the unit prize... I could claim the relics but not units...

[vast sluice]

Oh sorry to dear Developer sir I have same problem here I am trying to buy monthly card package the transaction is complete but can not get this package . What should I do please help me

Oh no one to help me

How can I contact support team ? There are the " Contact us" button doesn't work

[undone solar]

Merhaba buradan ödül alamıyoruz herkesde var bu sıkıntı

[oak saffron]

Let me add one more of the same 🤣

[upbeat agate]

Why do you keep spamming the same bug when you can see that someone just above you already shared it ?

[heavy sand]

@mild dagger @modern geyser @marble pendant @crude meteor @sterile bridge @old patrol @modern geyser @oak saffron @undone solar @hallow sundial

Its been reported

[hallow sundial]

Ok

[hollow ravine]

Same problem on 899 counter on ruin-units days 0:00, but stays collected

[rain aspen]

Yup same as our server

[mental sparrow]

There's something wrong.

This is the second time the same problem happens.

[short badge]

not refresh today! fix it plz

[upbeat agate]

Has been fixed on my server, check again or wait 😊

[mellow thicket]

So... I'm missing a normal lvl5 march increase skill after the update.... and I know at least one other person in my alliance had some skills swapped off heroes.... Is there a way to look into that?

[short badge]

it’s fix thank you😁😁

[indigo sphinx]

What happened to the elements event? There was still another day on that. I have alliance mates who managed to collect theirs after reset yet it is no longer visible to the rest of us. The rewards got bigger each day so not getting today's reward puts many of us at a real disadvantage to those who managed to collect. Approximately 2 hours after reset and its gone. What is going on?

[hallow cedar]

My server 852 has the same issues. No day 7.

[indigo sphinx]

Good call warshadow . my server is 950

[abstract quest]

Same here

[mental summit]

What are you doing the whole game is fucked up😂😂

[glad gull]

We have had the same issue but I was on at reset and there was no option for me to claim them at all

[modern geyser]

We retook our units ruins today and were able to claim units

[modern geyser]

Still continues this bug, I'm sick of it. Can you fix it? Please 🥺🙏

[frail karma]

Please check for game updates and restart your game, this should have been fixed now 👍

[abstract burrow]

Lol. I already restarted my game. I love the new look

[frail karma]

@mental summit please edit out your swearing as per our #📖│server-information 😊

[frail karma]

Have you checked for updates manually in apple/google store? That visual bug should have been fixed earlier today

[abstract burrow]

Yes. New look doesn’t bother me.

[austere needle]

It does but it doesn’t send when you save your formation on your way out! You need to cancel the march that you are about to start after saving formation and try again. It will send correctly then! If you are satisfied with the answer please delete the report so we can keep track of unresolved ones! Thanks in advance 🤗

[pearl oak]

Yep! Thanks.

[summer lava]

I Made a purchase today at 11:15 am. Purchased the 600 points for $8.99. Google charged me. But game popped a message saying payment failed. Still waiting for points to show on my account.

[glass dew]

Not a clue but wish I realised before I bought a load of them 👎🏽

[lapis imp]

Hello, Please post a screenshot of your error so we can further look into your problem.

[summer lava]

I did not screen shot error i do have screens for everything else.

[lapis imp]

Please check your private messages.

[azure patio]

Twitter logging is acting up please fix this as I have multiple accounts I use

[molten bramble]

Same

[gentle nacelle]

Cant log into alt

[winter knot]

Same here the game kicked me out of my account and does not allow me to re-enter

[orchid silo]

At the top of the new UI the Gems at the top is being cut off

[modern geyser]

Me too! 😩😩😩

[mint lynx]

r5 was unable to see multiple messages in alliance chat, including a member’s removal message

[white anchor]

Three treasure wheels in a row by turning in 3x in 60s. spun each one (randomly determined) won x50 gold chest each. So how random is that?

[dusk hemlock]

Had an alliance in my server get their Odinium time changed by 13 hours during Supply Drop today (not by their R5) anyclue why?

[austere needle]

الرجاء إغلاق التطبيق الخاص بك وحاول مرة أخرى!

[austere needle]

I call it good luck 😅

[austere needle]

Has she/he tried to force close the app and reopen?

[mint lynx]

@austere needle
he restarted the game and it appeared. regardless i thought it should be addressed

[austere needle]

Thanks! It’s visual glitch and happens sometimes! Thanks for letting us know! If you are satisfied withe answer I will appreciate if you delete the report so we can keep track of unsolved reports

[austere needle]

You should check your profile and setting and setting again! If that helps I appreciate if you delete your report so we can keep track of unsolved ones!

[austere needle]

Please contact in-game support

[dusk hemlock]

What happened with Odinium Times? Lots in my server said they have changed on their own and when trying to contact in-game support they havent heard back

[austere needle]

Thanks! We have reported the issue! If you are satisfied with the answer please delete the report so we can keep track of unsolved ones! 🤗

[austere needle]

Have you contacted in-game support? It’s good to provide screenshots and can take up to 72 work days

[austere needle]

May I delete your report? I guess the issue was resolved!

[dusk hemlock]

This is what a member of one alliance that got affected told me

[austere needle]

Which server is that?

[gusty roost]

Good morning, i want to report something about formation selection, after last update, we are obliged to select it manually please solve this

[normal rain]

I have a severe bug, which came 2 updates ago: I sent a march to send to a tile (with gathering skills with and without stars), once that march reached the tile, I take off those skills to put them on the 2nd march. BUG: the skills I just took off will NOLONGER be found in my skill bank. I have worked up lvl 5 oil/food (with and without star) and lvl 5 general gathering skills. I can NOLONGER use them . The game seems to display them (after I took them off) after circa 10-15 min. I am playing on high end device: iPad Pro 12.9

[cobalt coral]

@austere needle I posted this yesterday and I'm not getting any responses

[normal rain]

And another question for the developers: are there any plans, IN GODs name , to change the layout of the game into landscape mode ???

The update we got 2 patches ago totally broke the game. The lag/load (one the map, units displayed in my base, etc) got way bigger. I have reported this, we got a patch yesterday (which didn’t addressed this issues) and now the weekend is here. I am a very disappointed vip11 (after 2 months) bunny

Server 1072 meets the requirements to have orodium tiles on the map: but we don’t have it

The golden (tanks, Navi, airplanes) decoration unit’s tooltip is miss leading and wrong: it will NOT give you extra % health to that special type of units.

Decoration’s tooltips are a catastrophe: we need a description like: 1.what lvl is it and how much % buff it’s giving. 2.next lvl will give x% extra 3. How many should be placed (this exist in game atm)

3. Since we don’t have orodium tiles (even if we should as we meet the requirements), what’s the reason to invest severely money in the orodium units , when:

• I can NOT use this units (nor lvl 81/82) in: Expedition base - sand table exercise - warzone exercise....why?

4. I tried to asked older players: if I unlock the 2nd island (fully) will at least this boarder line in the water will go away? Found nobody which could answer. So I went for it and unlocked the 2nd island for more the 20.000 gems. That boarder won’t go away and furthermore my “reward” after unlocked absolutely all of it: to have a 70% empty island. The only ‘reward” I got for unlocking the 2nd island was a mega high frustration

[coral trellis]

Hey can someon tell mee can i change server whit my acount and whit my castle level 65

[austere needle]

Have you talked to in-game support?

[austere needle]

You can transfer up to server 800 when you get to level 80. Beside that you can’t transfer but you can start a new account in server of your choice! If you are satisfied with the answer please delete your report so we can keep track of unsolved reports!

[modern geyser]

Again today it happened 😑. This Bug keeps happening after I close Alliance Chat. Can you fix it? Please 🙏

[normal rain]

2 updates ago. That patch broke the game. There is noticeable loading delays now, noticeable even on high end devices. On regular devices it’s so bad that the game is unplayable

[sour mica]

once again, please fix War of Odinium matchmaking

[normal rain]

The design of the game’s layout being portrait mode:

1. Not even a 180 degree turning option (aka we wanna charge our devices too)
2. It’s a full frustration when:
   A. Watching streams/videos
   B. Take a Tablet device and play the game for an average of 5 h a day (I do play circa 10h + a day). It’s everything but enjoyable
3. Play the game on pc (via bluestacks and co)
4. And als last point : Since this game competition ain’t Tetris kind of games, I see not one single reason to have proper product design in portrait layout.

Yesterday: halls of medals were introduced in game (but only for older servers): makes me ask you:
As a new player with interest in a long term relationship (and also a very supportive customer, financial speaking):
Am I /we a 2nd type of customers? Are our money way less worth the money of players on the old servers?
They will , indirectly, have a heads up start and advantage over us.
Take a copy of the game: set it as beta and test the new things there !

[mossy field]

I open a ticket in the game report bug report for odininium registration

When an alliance leader chose the odininium time it will select automatically players. If one player who was in the alliance for temporary help, he is selected and his user ID is locked in the selection after he left the alliance and he can't be registered in another alliance(his original alliance in my case). Then leaving an alliance where the autoselection for odininium was done, prevent a player changing alliance to be registered in odininium in his new alliance.

[coral trellis]

No i o talk in game support

But thanks tara for informations

[upper quest]

No merge option on 3rd chest why? This is happening to me 2nd time

[still forge]

Because you cannot merge purple chests any further.
purple and golden chests are the final chest. no option to merge them any further

[mint lynx]

yes, you can delete report(:

[deep brook]

Not sure why I keep having my comment ignored, it's the 3rd time I've had to report it.

[lavish timber]

More and more english words are getting banned, i can't even write name of my friends. Most of my sentences are full of *****.

[cloud holly]

Missing components. Has anyone had components go missing? We're getting it a lot on our server and nothing is being done about it.

I have lost over 6, level 7 components and 1 level 8. There are other people who have lost level 8 and 9 components

[lavish timber]

Have you equiped components on different page

[cloud holly]

Nope. I've checked and when I remove all components they aren't there. It's so annoying. I was so close to my level 9 set up hahaha

[lavish timber]

Then game team will see, 😅😅

[cloud holly]

They replied asking if we have deleted them or used them for mastery then their next comment was we can see you haven't deleted them or lost them.

[modern geyser]

Hello

[frail karma]

Avoid posting your receipts here, rather just explain what the issue is and I’ll try to point you in the right direction @modern geyser

[cloud holly]

@frail karma just a quick question. Do you help on here or are we needing to wait for Tara? I dont want to jump the queue or come across as rude x

[frail karma]

I try to help too, feel free to DM me some screenshots to substantiate what you wrote above, and we will see if we can figure it out.

[clear delta]

Gems not visible

[frail karma]

Known issue they are working on, see pinned posts 🙂

Hopefully it’ll resolve itself soon

[frail karma]

You updated your game, or checked for available updates? Cause that doesn’t look like this on my device

[peak wagon]

game is up to date. if it wasn't, it should ask me to update. so either way it's a bug

[crimson moon]

In today’s capital it’s costing bit to send troops which I don’t think I was required before.
Nevertheless even if it was required, so my vit got 0 and guess what I am still able to attack ... but I can’t scout .
Tested on dark force I can’t attack but I can on capital.
It’s a bug and many of us lost whole of our vit due to this bug.
Not cool please fix it asap.

[sleek iron]

Can a mod please PM me... very upset with the false advertising on server transfers

[lapis imp]

Feel free to send me a message so we can try and resolve the issue! Thanks 🙂

[velvet slate]

I have block in chat in game play , due to my son use many emoji ( what are u do to solve this block ? )

[paper swallow]

The attack formations takes way to long to put into attack

[lapis imp]

Please message in game support to have the issue resolved, if this is your first time the mute will not be for too long.

[velvet slate]

Yes first time and send two message to game play , but I can’t wait ( it’s very difficult to be mute in game depend on chat )

[steel mica]

If you reset you formations in the building it saves them again

[gusty roost]

@steel mica thank you very much it worked

[dawn trail]

Had lot of glitches during odinium today. Could not see incoming marches or supply truck was only visible after 30 sec or so

[tired aspen]

This misalignment is driving me bonkers. 😂

[normal rain]

I have the same issue but with the skills which can be put on heros

[tall ore]

Bonsoir , j'ai un soucis , j'ai ce message depuis une semaine et je ne peux rien faire , je n'ai pas de réponse du support dans le jeu

[livid aurora]

Bonjour,
J'en suis navré, mais vous devez attendre une réponse du service clientèle, ils vous diront de remettre votre compte en positif en achetant des gemmes. Mais vous devez attendre que le service clientèle débloque votre compte pour pouvoir acheter des gemmes.

[tall ore]

Lol, je ne vais pas acheter des gemmes alors que j'en avais 4000 sur moi , grâce au mensuel et a ma team ...

[livid aurora]

Pour avoir un compte en négatif, vous avez des remboursements non autorisés donc vous devez rembourser cette somme en gemmes

[lapis imp]

Please refresh your game and see if the problem is fixed, may need to update.

[cobalt thunder]

I have 3 lvl 8 HRF but I can’t merge them. It’s like one is a ghost item but I have 3. I got the required ones I needed but I can’t merge them. I can place them onto Air Force, Navy, and army but I can’t merge them and only 1 shows up in my inventory when I unequip them

Thank you so much. I have been able to merge them in the past without having to remove them from other pages. I appreciate the help! @modern geyser

[wary ether]

Support is slow as he'll on weekends. Respond to tickets please

[fresh furnace]

Does anyone have difficulty logging into TW through FB? or trying to switch account through FB? Internet connection is fast but it won’t let me switch saying “login failed check your connection”

[lapis imp]

Try to turn wifi on / off and cell data on and off.

[fresh furnace]

The provider is lame I think, I can’t access games but I can access social apps. I’m using the other provider and it works fine now. Thank you

[lost umbra]

the auto save for assault formation not working

[white dove]

When using vpn I can login, but without it I can't. Was working well yesterday but today not. Any helps?

[white dove]

It's just filtered for Iranian users I think, but don't know why. Yesterday was working so good but today very bad

[lapis imp]

We are aware of this issue and are fixing it. Check pinned messages 🙂

[upbeat girder]

Odin not fair enough! Even that our stronger is lvl 79 with compo 9, we must fight with lvl 80 compo 10. Of course we loose😂

[modern geyser]

Hey I have been buying things I’m store abs have been getting over charged for it have sent email and have not been replied 2 I would like all my money transferred back to me as that is theft

I have been buying packs in Australia and packs at 7.99 and I’ve been getting changed 32 dollars I have ss of it and my bank also could I please get a reply thanks

[lapis imp]

Hello! These sort of issues are mostly dealt with In game - Please contact in game support 🙂

[modern geyser]

I have done that 3 days ago and have not got a response

[south plinth]

Hi

[lapis imp]

Hello, this is the bug report channel -

[next storm]

Hi which device are you using please? for purchase details please kindly consult with appstore/Play store so that they could provide a detailed list on how you were charged

[modern geyser]

@next storm why is 941 Saying it is open for transfer when it has no transfer management button?

[restive heron]

Likewise 987 is listed as available for transfer, but is not so in reality. The 800+ servers would appreciate some clarity on the matter

[frail karma]

@sleek iron please keep this channel to bug reports only.

[ionic karma]

Been waiting for the InGame support to actually fix the bug of event disappearance for a week now. I still can't find my events and the bug is still there. I can't find the lucky chest event. And I missed another good event that gave everyone a Chinese dragon boat.

[sleek iron]

I am discussing a bug... the game shows many servers as OPEN for transfer when they Actualy are not ... that is a major bug

[frail karma]

@sleek iron I understand but this channel isn’t for discussions (the message I deleted had nothing to do with a bug report)

[forest wing]

After merging the fished out boxes, they disappeared and the merged ones did not appear.

[modern geyser]

Gives here a bug report on german my english is not the best.

[covert tangle]

Schreib mich an ich übersetze es dir

[placid rain]

Help how do I fix this?

[peak wagon]

I opened the game about 1 hour ago, please consider adjusting this push notifications according to my last visit time

they keep coming😆

[glad gull]

I’m having the same problem

[frail karma]

@glad gull @placid rain please check for updates manually and restart the game. Let me know if that doesn’t work we will try next step

[placid rain]

Just tried that again. No joy

[glad gull]

@frail karma I just went and tried that and it didn’t work. 1.173.0 is the newest version correct?

[frail karma]

@glad gull @placid rain can you try going to settings and change ingame language, then change back again ?

[glad gull]

that worked thank you!!

[tacit dragon]

on clicking support from settings nothing happen. Also my purchased item is not showing in game. Phone model LG-G7 (LM-G710EMW). Google transaction ID - CICAgODY75nBWA paid through gpay app.

[austere needle]

Have you tried to force close the app and reopen it?

[tacit dragon]

Yeah

I have greenify which do this regularly

[stuck owl]

Again. Not solved

[austere needle]

Please try to search for update manually and force close the app and reopen it

[austere needle]

Sie können in Ihrer eigenen Sprache schreiben

I don't understand!

[austere needle]

New servers will have their arms race paused for a week at the end of the server's first month to go over to the same schedule as older servers! If you are satisfied with the answer please delete your report so we can keep track of the unsolved ones! Thanks in advance🤗

[ionic karma]

This event doesn't appear for me. However all my friends had it. And another events that were during the Chinese event didn't appear for me

[austere needle]

Could be just visual glitch! Please try to force close the app and reopen it and check the report again! I

[austere needle]

This event is ended! You hadn't it at all?

[austere needle]

Please contact in-game support! You can delete your report for now and if you don't get answer from support ( takes 72 hours work days) come back and post report here! Thanks in advance 🙏

[ionic karma]

It didn't end yet if you're referring for the lucky crate. My friends are still sending links for keys.
But dunno how many other events didn't show up to me. Like the dragon boat event idk if I missed more or not

[austere needle]

Would you please send it to in-game support?

And please delete it from here so we can keep track of those has not been answered 🤗thanks in advance!

[somber kiln]

It didn't give me my second prize 😡 <@&651622161219584000>

[heavy trout]

hey please check your dm

[austere needle]

It ended at reset

[ionic karma]

That's not my point. .. I never had it in my game from the first place

[atomic meadow]

What os are you playing on and how did you bind your account?

Please use messages not reactions but yes I know slowmode can be a pain if you'd prefer we can discuss in pm @ionic karma

[cyan bolt]

Still waiting for the change

[finite yacht]

Formation does not stick. Even if saved whenever we attack we need to select again

[south plinth]

[frail karma]

Seems if you save through War Hall it will remember to enable Formation, however does not save if the preset is setup from Battle initiation screen.

[finite yacht]

Thanks will look into it

[cyan bolt]

🙄

[still hawk]

Gem counter is hiding

[modern geyser]

Lucky Fortune should be running today. Instead we got Lucky Slots 😒

[toxic scroll]

Merged 3 golden lvl 1 tanks to a lvl 2, placed it, it vanished, not in decor building, dont get the stats for it in a fight, not in decor in inventory

[frail karma]

Lucky Fortune is Saturday and Sunday (servertime) weekly.

[frail karma]

What does this say?

@toxic scroll

[toxic scroll]

He found it, thanks

[fossil summit]

How to report about a abusive member?

[grand shadow]

might or might not be a bugg not sure if was a update i missed.. but if someone beats you to a dark forces it no longer refunds vit? is that suppose to happen or was it glitch before?

[summer lava]

I have an odd message in my chat thread and I can't delete it. Only option I have is to 📌 it.

[lethal aspen]

In game support under settings

[modern geyser]

Is it not Sunday (server time)? It shows it's going on in the calendar but it's not an available option at the moment.

[next storm]

kindly dm me your uid

[modern geyser]

Hello I have been muted for no reason? When will the mute be take off I have sent msg and get no response don’t Evan know why im@muted for defending someone

[worldly thunder]

@next storm any way I could pm you or a mod about a potential supply breaking bug?

[ashen sinew]

Finished Odin and came back to find Deep Sea Hunt reset timer and no subs out. Lost about 5hrs sub Hunt time.

[buoyant galleon]

Paladin on S866. Had 2 sets of plans in my inventory, one with a green question mark and another with a blue question mark. They had disappeared for a while and then came back. So this time I tried to use them. They never showed up anywhere I would expect plans to show up. Direction please.

[dusk pecan]

Every time when I perform a search for a oil or food RSS tile first and then after it search for gold I see I can search for lvl 6 gold mines. If I take ot or any other lvl it brings me too a lvl1.
My chat history of certain groups I have is buggy, I can't see it. Not even when people type new stuff. It even affects what I write something, Gone if I restart the game
Chat overall is lagging, sometime I mention people who I even haven't clicked. After last update ot became worse.

[fleet moat]

Same issue as Kay, 5 times yesterday. Only thing got was the msg if invalid target.

[next storm]

may i have your uid please

[next storm]

kindly dm me your uid

[subtle latch]

Is this a possible bug. Older servers does not seem to be visible in the server transfer function. 400s or 500s not visible.

[normal rain]

Doesn’t matter if I play the game on 4G (Vodafone or O2) or on my wlan . I have 2 devices: iPad 12.9 pro 2020 and iPhone 11 Pro Max . 2 patches ago the game became broken

[frail karma]

You don't play at them simultaneously right? Because one will disconnect the other if they're both active.

[normal rain]

Not always,but that could explain. Btw: my hero skills (gathering) won’t load back in the skill bank to be used again

[frail karma]

Sure they aren't already on either slot 1 or 2 on any other hero? They wont go back into inventory if they are used by any hero (whether on passive or active skill set)

[normal rain]

No ofc they are not . I have this issue since 2 patches ago. I have succeeded to have a few lvl 5 gathering skills (with and without stars) . Imagine my happiness Sometimes , after a few hours this lvl 5 skills are once again shown in my skill bank (therefor useable)

1st march:I take 2 heros and put: 2 skill oil/food (with and without stars) + 2 skill general gathering (with and without star). Send that march to a tile. As soon as the march reached the tile,I take those skill off to set another march. But, after I took them off, when selecting the skill bank from another hero, this high gathering skills are not shown

[frail karma]

Could be that they've fixed that bug (or at least, that's what I consider it) for gathering. As with battle marches, you cannot use skills equipped to them until they return home - they may have enabled the same logic to gather marches. I'm however unable to confirm whether this is intended behavior or something they have adjusted recently. You saying it works sometimes to attach active skills to a march but not always?

[normal rain]

Just had this problem: the skill bank allows me to select ONLY the lvl 4 skill (cause the lvl 5 ain’t showing). After I sent my march and (reset the skill from that march and take a new march to setup), the lvl 5 appears

I tried to look anywhere for infos (reading patch notes, asking other players) , there were no changes announced. But still, sometimes the skills will appear after 10-15 mins again in the bank, some days will take a full day to see them again

As IT guy , I would classify my issue together with other issues people have here: like dimensional mine tiles won’t show, etc etc . I am imagining the coding being(without knowing exactly how it was coded): skill places on...skill taken off = the game engine will place the skill back in my bank or at least :reopening the skill bank : the game engine would refresh the data:showing me the skill which was taken off again

If this refresh procedure ain’t having a tag in case of an error (aka: the customer gets an error message on his display) , that would explain it . Anyways : getting multiple lvl 5 gathering skills (with and without star) in less then 8 weeks (since I started playing) requires spending money. So you can imagine my happiness lvl and soon I have a full week with this issues . Thank you in advance for your support regardless the result

[normal rain]

I can assure you that, some days, when I have all marches home and decide to send all my marches out, I start with the first march : even if (all marches home, all gathering skills taken off) when i configure the 1st march: my lvl 5 with star and without star won’t show (so I can use it), lvl 5 non star food not showing, lvl 5 normal gathering won’t show, I have 3 lvl 4 normal gathering with star (but the system shows me only 2) etc etc etc

[obsidian wing]

Help

[austere prairie]

Hello
There is a flaw in the 914 skill, which is that the Combustion skill is not reduced damage, and thus 914 becomes invincible, does very strong damage.
Thank

[obsidian wing]

I purchased gem pack of 179 Indian rupees and from my bank amount deducted but i didn't got my pack

[frail karma]

Could you please DM me about this, so I can understand what you're meaning

[frail karma]

Please try to click the purchase again (but do not actually confirm the purchase), this may let the purchased goods come through. If not, restart your game and let a few hours go by and see if it arrives - if neither of this have effect please reach out to Customer Support through "Contact Us".

[austere prairie]

Try 914 and see how the damage of the Burning Skill in it, for example, reaches 214 instead of 76, and my damage reduction has not been activated against it.
It needs to be repaired, otherwise no one will be able to defeat it

[frail karma]

If you are being attacked by a commander who has maxed or strong march with 914 in it, and you're of either equal or inferior strength of his, your burning unit/stack is unlikely to survive the burning damage itself (specially if he has strong passive/damage enhancement hero(s) together with 914) - he is a very strong hero on attack due to this, and one of very few heros who has ability to make a lot of damage even in lower attack speed battles (considering how his exclusive works - takes effect as opponents fire). Please contact me on private message if you feel he is "bugged" in a way that he does something he's not supposed to, if I read you correctly?

[modern geyser]

I have a little problem with my chat. Every time somebody answers their is a new “window”

[chilly mason]

Night mode came to me early

[dusk pecan]

@next storm can I pm it? For some reason I can't dm you

[next storm]

sent you a friend request

[next storm]

kindly dm me your uid as well

[near raven]

is this a visual bug bc i often see this where planes overlap

[obsidian wing]

Totally disappointed with this game now

[wheat oyster]

I expected that I can merge three mysterious chests but it does not let me. There is no description why so I would like to report this as a bug

[near raven]

It is just not possible. you can merge blue chests and then there is a certain chance of getting purple or gold chest

[modern geyser]

Is this a bug? I was expecting his actual atk to be lower then The one în The description below. The other heroes have description value highest, and The actual dmg depending on The stars and lvl.

[near raven]

it depends on the WAR attribute of your hero, so if you unlocked skills that increase the WAR attribute of your heroes the skill gets stronger too.

[frail karma]

@near raven is correct on both messages above. Hero 5-star max stats are without other factors such as GM profession buffs or WAR/DEF buff buildings/decorations/base skins

[modern geyser]

Ok. Although, i dont see any WAR increase anywhere. My Simon has correct values (same values in both parts). So bottom value is max for 5 star, max lvl, without any buffs and The one from top îs the value i actually have, with all The other bonuses.

Ok, so its a normal aspect. Thank you. I thought it was a bug.

[frail karma]

But yeah you should finish level him to 120 for additional war buffs

[gleaming dagger]

W.O.O. Was glitching like crazy this week. Put in an error report and a suggestion but only got responses for suggestion.. how do find out about first error report because I want refund on gems spent due to glitch.

[onyx sapphire]

If You show this useless announcement for 9 min how can I see how many hearts I will get if I buy it. So annoying

[livid aurora]

@onyx sapphire

try disabling Event Broadcast

[lunar oxide]

I had a similar issue recently, I resolved this by leaving a few group chats that I had joined within the last few days. Closed the game, reopened the game and rejoined the groups. 👍🏻

[modern geyser]

Okay Thanks, I will try that 😁

[tacit dragon]

The on screen button pop up while playing game sometimes and won't hide until I minimise the game and restore.

[modern geyser]

I bought the new “base decor” “genie wish” but I can’t select it. I closed the game already a couple of times.

[frail karma]

Have you activated the item from your inventory ?

[modern geyser]

Yes I did that but it’s suddenly fixed. I just closed the game for about 30’ and now it works. Thanks 🙏🙏

[shy wren]

Hey I have the 30 day pop star skin it was working for about 45 minutes but now will not merge troops can anyone help please

[lapis imp]

Try restarting your game.

[shy wren]

Have many times and also deleted and reinstalled but still don’t work

[lapis imp]

PM me.

[fathom herald]

Space battle? 🤔

Have you tried closing and reopening the game? Haha

Private message me, so you don't get stopped by slow mode @modern geyser

[modern geyser]

Had to reinstall it. Latest OS updates getting wild 😅

[white rock]

they enabled dark mode to the game xD

[modern geyser]

Server 951 not sure if anyone else but cupids arrow not working. Button clicks but does nothing

[frail karma]

Sure it’s not just that you don’t give the animation enough time to complete? Could you try once with “skip animation” ticked or try to wait bit longer?

[modern geyser]

I had

[jolly night]

I'm having issues with my account ☹️ I contacted in game but I'm not sure...

[lapis imp]

Please PM me.

[modern geyser]

Sooo... yeah.

In general not a novice to the game either. Nor someone to complain-however a glitch is a glitch and should be reported as seen. Salute!

[frail karma]

That’s fine and I appreciate you report it, I just wanted to narrow down the information ahead of time before a dev sees it here

[fervent sparrow]

Gem amount in the Mysterious Treasure is too high on the screen and cuts off the number.

[frail karma]

The developers are aware and are working on this issue, thank you for informing nevertheless 🙏

[tender garden]

@modern geyser please don't send unapproved links #📖│server-information + it wouldn't belong to this channel anyways

[next storm]

this will be fixed by Fri.

[next storm]

may i have your uid please

[sinful dew]

@fervent pine i need help to bug conponent

Do you know problem solve to bug component all?

[wraith cosmos]

is there something wrong with the submarine Event, cause the last 36 hours i only get green boxes ?

[sinful dew]

Please help me.. i lose one my component level 7 damage increase

[burnt spruce]

I have saved the line up with formation buff but when i deploy it doesn't come with the formation and you don't get the buff 😰

[modern geyser]

You have to go to war hall, then formations and re save the info there, it fixes this glitch

[burnt spruce]

Tried, didn't work

[gusty heron]

One of my level 9 hrf just vanished when I took it off to merge it to my hrf 10 what do I do? I had 2 and I just made my third. I went and removed one of the two I had equip went to merge and only have two now.

No they are not on the other tabs it just poofed!

[marsh spoke]

I don’t know if it’s a bug but sometimes I can buys those more than one time per day

[frail karma]

Island shop resets at reset for the "New Island Battle", those servers who still have access to "Old Island Battle" will have the Island Shop reset together with that reset too. The reset of "Old Island Battle" is not at reset, but based on when you first ever did your old island battle quest. Resets every 48 hours. So every other day they have potential of two resets of island shop.

[marsh spoke]

Like for me the reset is at 6pm but and I buy them instantly and sometimes I can buy them at like 11pm sometimes at 8am the next morning and sometimes I juste can’t that why it looks weird for me

[frail karma]

Both of these timers will reset the Island Shop

[split raven]

Where can I find it?

[frail karma]

The "Old" island battle is currently only available on older servers.

[tacit dragon]

Even after merging. The old building are shown and we can build over them and only go when I close and again open the app

[hasty canopy]

i have chuck norris in my back tank cuz he's driving a boat on land

[pine zinc]

Why this package dont ready in my game account?
Please, i already bought it.

[cyan bolt]

Delete this message.. Wait a reply from a developer and PM he/she doing what they could told you

[pine zinc]

Okay

[next storm]

kindly dm me your uid and the records

[livid aurora]

make sure you have removed components from all component tabs before attempting to merge

[velvet slate]

What i can do to remove this old building of old alliances?

[devout lichen]

join them, wait a little more than a week, remove their inactive leader and disband the alliance

[subtle latch]

We cannot enter the silos

[sterile bridge]

Silo Event on s975 not working - I cant go into silos. It just says 'location error'

[somber kiln]

The silo is broken

[stoic viper]

Good morning at the start of the event of silo I can't send troops to it

[modern geyser]

Same here 🤣🤣

[wispy dirge]

Silo not working!

[honest dew]

Another day another bug, Silo ain't working as the above have said.
"Location error" when trying to send

[fair raptor]

Not working for me either

[glossy citrus]

1k diamonds as excuse from top war please...

[modern geyser]

Location etror on silo

[hasty canopy]

Location error

[frail karma]

We are experiencing the same

[frail karma]

Please be patient

[peak wagon]

silo is broken

[wary crypt]

623 silo event location error for all players. cant play!

[severe terrace]

Something wrong with Silo scrambles

[faint terrace]

Yep same on our server location error

[modern geyser]

Same on 905 Silos Not working

[clear dove]

Silo location error. Can’t reinforce or attack silo

[calm flume]

Silo 🤬😡‼️

[bleak ermine]

🔴🔴Do a rally! It works!!

[lyric narwhal]

There are errors to be able to take the Silo, it marks a location error and does not allow taking any

[dim moth]

Same on 710 silos. We cannot send troops

[supple estuary]

Silos aren’t working 1195

[hallow sundial]

Help !!!!

[cunning forge]

Silos event is not working

[hasty maple]

Same! We are having silo problems

[terse violet]

Silos down

[frozen abyss]

Siło not working s740

[atomic latch]

#🐞│bug-report spaming incoming cause silo 😂

[rain aspen]

Silos aren’t working... says location error

[subtle sedge]

Silos aren’t working in 969 either

[modern geyser]

yes but shouldnt be needed as you should be able to properly attack it which you cant cause of the location error

[keen adder]

Silos aren't working also in 1045

[fervent bobcat]

Same on Server 1131

[severe field]

Rallies work

[sterile bridge]

You can use a rally to get into

[torn vine]

S917 location error trying to do silo scramble

[normal rain]

Yes. Same here : location error

[storm flume]

Server 601 silos not working we cant attack them

[rocky tulip]

Same on server 902

[sweet nova]

We have the same issue...rallys don't send either

[lucid shard]

Also us

[fallen thunder]

Rally worked for getting us in, but can’t reinforce

[faint terrace]

Rally them it works on silo but you can't reinforce after taking with a rally

[dire finch]

Can’t send troops to silos in server 854

[modern geyser]

Silo Fight at s945 WE cant Attack the silos. Game says Error

[untold garnet]

Server 969

[orchid otter]

Rally into the silo

[short pendant]

---Rally the silo's if you get location error---

[modern geyser]

Cant reinforce

[regal kindle]

Same on 1051

[last gale]

same in 285

[flat anvil]

initial rally works after you cant reinforce

[modern geyser]

you and the first 4 can enter the rest cant as you cant reinforce them for personal points / nor can you attack other silo's without rallying

[subtle latch]

We need compensation for this mishap...

[hasty canopy]

Rally the silos!!!

[fallen thunder]

Rally works for taking the silo but we cannot reinforce. Our alliance will get alliance rewards but sucks for trying to get individual rewards

[eager rain]

1018 error too 🥴

[modern geyser]

Silo in 736 do not work

[crystal moss]

Can't get in to silos

[normal rain]

Game broken again Omg

[empty mortar]

All serveur I thinks for silo

[narrow raptor]

Silo in 938 doesn't work. Location error

[sterile bridge]

You can conquer them with rallies but you will not be able to reinforce them after you have taken them

[left spindle]

Silos does not work in 1235 either

[rancid linden]

Why we cant enter silos

[north oriole]

event is broken, silo event doesn't work

[short pendant]

yeah u can't reinforce after but at least ur alli gets 1st place

[hallow cedar]

Kee getting location error.

[subtle sedge]

It’s wasted heaps of my VIT trying rallies.

[final pine]

S744 not a. single player is able to send march in silo... it's showing location error after sending march

[tame fiber]

we can't get in silos.. in 1201

[thorn gorge]

we have the same problem in Server 1255

[quartz briar]

Same in 1215

[toxic kayak]

😑😑😑😑😑😑😑😑😑😑

[modern geyser]

Ya same here

[heavy trout]

we know the situation, and this problem reported to developers directly, so sorry for this problem but always this like problems can be in real life
thank you for understanding.

[normal rain]

All servers have the same issue: location error

[last gale]

pffff this game....

[safe ferry]

You can rally silos to get in

[fair raptor]

Rallies work not solo hits

[sand prawn]

Same Problem Server 805

[iron lintel]

Same issues in 1020

[cosmic palm]

S1326 unable to send troops to silo

[modern geyser]

Bug nos silos

[sterile sonnet]

The issue is yall making new graphic design updates every damn week without fixing whats already broke

[heavy trout]

---

we know the situation, and this problem reported to developers directly, so sorry for this problem but always this like problems can be in real life
thank you for understanding.
Players still can collect personal point from dark legions and using traps

[gusty roost]

Silo not working

[void olive]

Yeah what the heck is up with this location error on silos!

[modern geyser]

The suggested fix only works once and only allows a few people so this fix is rubbish

[rain aspen]

Do a rally. You’ll be able to get in

[short pendant]

---Rally the silo's if you get location error---

[modern geyser]

Location error can't even join in rally

[safe ferry]

But cmon devs COMPENSATE US WITH HYPERION SKIN @here

[final pine]

silo will be over till it gets fixed😭

[heavy trout]

---

we know the situation, and this problem reported to developers directly, so sorry for this problem but always this like problems can be in real life
thank you for understanding.
Players still can collect personal point from dark legions and using traps

[crimson moon]

Topwar the silo event is completely bugged up can’t get in , can’t reinforce what is this

[umbral plank]

Cant use traps if you cannot attack...🤔

[dusty roost]

Same issue on 1276

[last acorn]

Silo is not working

[obsidian hull]

Same in 233

[frail karma]

Can attack dark forces with traps for silo individual reward too

[sterile sonnet]

The issue is yall making new graphic design updates every damn week without fixing whats already broke

[modern geyser]

Silooooooooo

[toxic kayak]

Give us vit

[modern geyser]

That is only correct if you have large amount got other wise again pointless

[rain aspen]

Everyone just do a rally to the silo. Y’all will be able to get in.

[shadow mica]

SILO SILO SILO

[crimson moon]

It’s not about points in dark legion cmon , some member can some can’t help them in silo if attacked , this isn’t only about points it’s about helping members too which we can’t currently

[modern geyser]

Location error

[modern geyser]

Thank You 💗

[obsidian hull]

Some players have managed to get in bizarrely but we can’t attack

[modern geyser]

Hope we get our rewards as well

[short pendant]

S958 silo's are working guys get in them

[heavy trout]

@short pendant @obsidian hull @modern geyser @shadow mica @dapper marlin @modern geyser @sterile sonnet please check pinned messages

[glacial hinge]

here at 641 it is also not going, the day is difficult for everyone 😦

[sterile bridge]

All take a breath, it works again on 975, surely the others will follow soon

[dapper marlin]

?????

[modern geyser]

It worked on 348

[keen adder]

Working on 1045

[frail karma]

Silo event should be working now

[heavy trout]

looks problem fixed for now, please try to attack or reinforce to silos

[glossy citrus]

You know that for 1200 points you need a lot of VIT? The capsule as one reward is not nearly enough for it..

[modern geyser]

It's fixed

[dapper marlin]

What are the compensation for this error!!!!!!!??????

[fervent bobcat]

It’s fixed yeah

[dusty roost]

Still not 100% fixed after whatever was done. My server is showing at peace, and I should be able to reinforce my silo. Some were able to send momentarily, but not fixed on 1276

[glacial hinge]

now it works, thanks😁

[dapper marlin]

I think they are still sleeping🤔🤔🤔🤔

[heavy trout]

who

[heavy trout]

please restart your game

[dusty roost]

I've restarted the app 6 times, and my phone once, still an issue

[dapper marlin]

What are the compensation ??, We will not accept ridiculous jewels as compensation!!

[modern geyser]

Every time I get attacked in a silo it boots me from the game 😂 fox your app

[glossy citrus]

Small alliances using the first seconds for their shot to enter ranking...

[glacial hinge]

calm down man

[austere needle]

Please guys the Silo is working so go and fight now! 🤗

[heavy trout]

there may always be unexpected mistakes in life, i can understand your anger but you need to be calm, developers working on for fixing this problem fast as a possible, we need to understand and we need to wait for now.

[dusty roost]

Not everywhere. I've restarted my phone and the app multiple time and I'm showing at peace with no ability to reinforce

[frosty sundial]

Reinforcing is costing us vit though

[dapper marlin]

I will not waste my time and money in a game that does not respect me. So we will not accept ridiculous jewels as compensation

[heavy trout]

@dapper marlin a person who doesn't respect you wouldn't give you this explanation. as i said i can understand your anger but always this like problems can be.

[subtle sedge]

I will agree that the 50-100 gems that normally comes with a bug fix wouldn’t cover the VIT I’ve used.

[austere needle]

@dapper marlin we understand your frustration and apologize for the issue! Please try to restart the game and we believe issues is solved!

[subtle sedge]

A suggestion - as figuring out who ‘would’ have won is not really going to be accurate, give all first prize rewards for compensation.

[frosty sundial]

How long will it take to fix the vit/reinforcement issue?

[dapper marlin]

Sorry, but I missed the competition and lost the ranking because of this problem. It is true that you solved it and I thank you for that, but unfortunately my losses are more than your justification.

[dusty roost]

Please see my previous messages. It is not solved for all. I've restarted both my app and my phone multiple times, and am unable to touch the silos. This is what I see

[glacial hinge]

oh

[austere needle]

It was same for everyone so you haven’t lost more than others!

[frosty sundial]

Add some vit to that as well, especially for alliances that would have won silos anyway

[finite ibex]

What a response....

[austere needle]

Please Try to go through the even’s page

[wary parcel]

This is not true, we have players from other teams that could enter their Silo and we couldn't...

[dapper marlin]

What a great justification!!!

[dusty roost]

I have. I've tried everything I can think of. I'm at a dozen restarts, and nothing

[lunar oxide]

Guys, this is not for chat take it to #☕│off-topic !

[frosty sundial]

Everyone could rally in, so it was a level playing field. But the 200 gems is ridiculous. Buying the vit we used costs more than that!

[finite ibex]

I’ve lost much vit, units, missed invidual award and more because the game failed. “Not lost more than others”, wow. Just wow. Thank you for caring for us players, I guess 🤷‍♂️

[glacial hinge]

😮

[lunar oxide]

@glacial hinge @finite ibex @frosty sundial take the chat to #☕│off-topic

[austere needle]

I am doing what I can so spamming here doesn’t help

[subtle sedge]

Thank you for trying to get this done for us @austere needle