#🐞│bug-report
1 messages · Page 39 of 1

So what does it do ?
👍😁
@faint whale ill tell ya in #☕│off-topic
Hello
<@&651622161219584000> Maybe one of you can help. I unlinked my google account and made a new one so I'm not tempted to spend. When I try to link the new google account (signed in to it on my phone) it doesn't bring up any of my other google accounts (2 work, 2 personal). It kept bringing up the old account I had linked.
.
When I removed permissions for my old account to connect to the game, it just spins the google circle indefinitely on a white pop-up screen (see image).
Still giving me the bug. About to head home from work and try on better internet, but if someone has ran into this before and knows how to successfully link a google account after un-linking a google account, help would be appreciated greatly.
I'll be sure to never do that then. That sucks.
Still bringing up the old account but showing that I haven't given it permission. I've even disabled my original account from logging into games. Please help or escalate. <@&651622161219584000> I've tried in game support but it's been sitting a day without response.
You're losing so much progress and getting passed up. How does this make you feel? I'd be livid myself. @misty ether
It may take a while for a response thanks to the virus
Still bringing up the old account but showing that I haven't given it permission. I've even disabled my original account from logging into games. Please help or escalate. <@&651622161219584000> I've tried in game support but it's been sitting a day without response.
@misty ether it can take up to 48 hours for a response from in game support
If you don't hear from them tomorrow tag aejay in the afternoon he has become the resident expert with the account binding problems
You're losing so much progress and getting passed up. How does this make you feel? I'd be livid myself. @misty ether
@woeful bridge no progress is being lost still playing
Hello. When i type in group chat, the text i type is invisible. Color of the text seems to be the same as its background. Private chat is ok though.
@atomic meadow thanks, just got a response asking if I did exactly what I told them I did in the support request.
🤦♂️
I am
@atomic meadow yeah, ipad and darkmod. Going to try normal mode
Its a display bug, it rounds the number to 1.17K but it could be 1179 or 1171.
Meaning price is probably 1175 and you have 1171.
Could someone point me in the direction of where to report potential hacked accounts please
Can't use them.
@atomic meadow yeah, ipad and darkmod. Going to try normal mode
@hardy whale did that fix it for you?
This is quite weird I can't understand why I'm not allowed to upgrade it. 🤔
@modern geyser usually needs just a small about too small to register with the number shown
Could someone point me in the direction of where to report potential hacked accounts please
@lunar oxide in game support after they respond if you aren't satisfied with their answer contact a mod here
Can't use them.
@obtuse kraken the gold ones are from the mining event the purple in the second screenshot you have to purchase with real $$ or get from trading an item like that with someone hat has
@atomic meadowwhat can I do with my ones then?
@obtuse kraken next time the money event comes around you may be able to use them but no promises it may run the same way as the bump vouchers where previous items from old events do not work but I don't know for sure
Ok
@obtuse kraken you use them to buy these @atomic meadow
Good quest
There are no wade shards in the recruitment tickets.
On iphone when you want to type in a group chat the bar is white with white letters therefor you cannot see what you are typing. In private and alliance it is working like it should be.
Buy The tech gift Pack $2, money out of my account, but rewards still in there
Both files are bugged
Similar thing. They're not stacking and cant be spent together. You see i have a stack of 7 and a stack of 2.
@neon palmother see from old Event
Can you do a clean up of peoples inventory, or ensure that when an event ends, the expired vouchers are removed?
No jao
Twice now the easter gacha event has given me the wrong prize when you hit claim. I click on the eggs and get the other prize. How do I get refunded the thousands of wasted gems?
So I was doing my treasure maps and all the sudden I get this in my inbox and I certainly did not attack a mercenary group
Some maps you will get a encounter
@loud minnow once you get to 3 star you can choose either items or eggs
@iron comet bought to 4 star on two separate occasions and chose the eggs, but the game gave me the 4 component boxes. I want a refund
Gacha event is absolutely a scam
oki
@loud minnow do a in game customer ticket, let them know you need them to look into it. be polite as possible, unfortunately it may take a 2 or so days to get a response, im sorry to hear that this has happend
Be great if you had screen shots
@rustic coyote are you able to edit, select and delete the troop?
You cannot edit on expedition troops
Can you move your base, either by using a teleport or alliance move, or blocked as well
If not, i can think of a way to resolve it, but it'll mean getting yourself attacked 3 times and force ported
I can't port as well telling me to send home my troop first, but I'll try the 3 attacks
@rustic coyote
Player profile - settings - repaired version
Make sure game up to date
If those are done or failed, need to send a in game tickit, with all that information plus ss of it.
Im deleting your posts with your info, its bad idea to post that here.
Good evening, how and where are the red watches generated, as below but in red and we win gold boxes
?
@modern geyser they are treasure guards, randomly triggered from someone doing a treasure map. Next time please ask in #☕│off-topic as it's not a bug :)
If not, i can think of a way to resolve it, but it'll mean getting yourself attacked 3 times and force ported
@marble dew hey man, just wanna let you know the 3x attack worked. Thanks for the idea.
2 separate stacks of babump vouchers.
1 is the expired vouchers from last one and unusable
From last babump event a month you mean? They dont carry over?
I will delete once you respond as this is obv not a bug then, @iron comet
No, unfortunately they don't... personally wish they did
Ok. Actually ill leave it as im sure this question will come up again.
Ik still keeping mine cus why not 😂
Is it a bug or normal that there are no Warhammer 50/59 at server 481
Come to #☕│off-topic @rigid surge
@modern epoch its supposed to be 200
Is it supposed to be alway 200? Even if you go out and go in again?
Yes
Fix this bug please , aliance gift reward are same ☹️
I’m really sad
Lvl 6 and lvl 7 bug reward are same
What is this? The new building called expidition base is really invisible?
It tooks a lot of space in my base just for an invisible building
A huge invisible building is not cool, and I don't have an option to remove it
I got the same problem
@vocal forge sometimes this game give a joke
So you don’t have to be too serious 😀😆
I'm laughing at it. I didn't even build the thing
@cobalt meadow it's most likely not a bug, you probably got that gift right before your alliance leveled the actual gift level
so you still technically earned a level 6 gift before your alliance moved to level 7
Y with the update only one person in my 100 person alliance can build the new building. You guys are killing this game day by day. Always with the coming soon and when u do release something it dont work.
French translation lmao
Hello their a expedition base but invi?
Why did you tag me in that rant @oak gorge lmao
@cobalt meadow rewards don't stack, so you can't collect and open all gifts and it will be the same rewards (example if you collect 10 gifts, you will not get all 10 gifts being lvl 6 for example)
Lvl 2 and lvl 3 nothing diferent in rewar from Wild bosse, why?
Are you assuming that it is the same or did you test it?
In French
Donated 600 but 0 is shown alliance tech
@lost umbra most structures give more CP than individual units
I upgrade this from lvl 2 to lvl 3. When lvl 2 i got 5x resource 500 petroleum/farm or 20 chest. When i upgrade on lvl 3 i now defeat Maybe 100 monster and the same reward then lvl 2. Why?
How was I able to be attacked and my base destroyed even though I had a sheild on??
Changing profession you have to have item that costs 10,000 diamonds but when you use it to change from mechanical to battle elite it doesn’t change the career items? There is no other way to change the items so your stuck?
Strange, had to restart the game
I upgrade this from lvl 2 to lvl 3. When lvl 2 i got 5x resource 500 petroleum/farm or 20 chest. When i upgrade on lvl 3 i now defeat Maybe 100 monster and the same reward then lvl 2. Why?
@honest sonnet the rewards themselves don't change, but the chance of a higher reward is slightly increased.
How was I able to be attacked and my base destroyed even though I had a sheild on??
@sturdy granite if your shield was on when your base was destroyed, please contact the in game customer support.
Changing profession you have to have item that costs 10,000 diamonds but when you use it to change from mechanical to battle elite it doesn’t change the career items? There is no other way to change the items so your stuck?
@hushed tiger correct, the items do not change over.
Also, please be asking your questions in #☕│off-topic before submitting a bug report here. Many of the things I am seeing are just gameplay questions and not bug reports! Thank you. 🙂
Hello I’ve just started playing the game and I’ve joined a new alliance and they have given me codes to get diamonds, but I have no setting that says gift codes and my alliance have told me that it’s not normal to not have a setting so have sent me here
@wicked axle are you sure?
Slt a tous 😋 👍
Hı guys
İm 435 server player Patikoy
İ have a problem im buying maybe 2k euro pack
Buying Growth fund pack
Lvl up and push buttom for gem's
Bugged game and forzen
İm re-login and game not give my gem's
Wait i will send my SS
And mod help me
same happend to me @ashen urchin
i send to support ticket 2 days ago havent got nothing back yet
Have the back but he is write u use gem's
Hah i know what make me
How many gem's i have
Patiköy, write in turkish to me so i can help
I guess you from Turkey
Pm me, let me help u on that issue.
His english might not be quite good enough to write to support
ohh oki
I cant run the rest of my refugee camps even tho i just ran 15
I have restarted the game multiple times and same says same thing
@untold raven they are half outside the line and during svs if you don't control the area you can't interact
Lol thanks
@unreal fiber yeah man look
I made another account but it wont let me binding it to a different email
why do they differ? i was rank 2 then suddebly rank 4?
do server vs server kills calculate differently?
Yes server kills is server vs server kills hitting the launch tower does not count
... useless system they should write that somewhere..
cross server battle redeem points are bugged when screen opened i had 888 points then it loaded and droped to 300 im sure 888 was the right amount
yeah had that this SvS to but mine jumped from 2.5k to 50 and back ^^
showing 2.95k atm tho so it should be write
right*
and it was 75 not 50 sorry
basicly i got points for package delivery but points from battle did not stay
are the legion store vouchers reset if you level up there?
@wraith cosmos it consumes the leigon stuff
I had over 5000 points there and now I have 75 . I only grew up to lieutenant colonel
How much did it cost to do?
I made the reward quest, grew up and thenp points where gone
You use the same things for ranking upnas you do in the legion store
But where the points are gone?
You used them if you just ranked up
🤐 I haven't understood it because the translation and discription is not clear
In English their are discript as legion points that you need to rank up. in German there are translated as military cards
Think armsrace counter is broken. Sometimes it counts ans Sometimes not. Attacked 6 times and thats result of counter
Only you attacked 6 times, doesn't mean you destroyed 6 times enemy Units
They had bb warpower. So they should have units i think
Maybe they were gathering
If they are in no alliance .🤔
Well you can check the battle reports, if there were enemies or not :-)
Land mass we build on. Since this is in Betta testing there is land squares that seams bs to open even. Opens a sea square and a single land square.. and the smells if beta reasions. I do believe that I speak for everyone when I say the land needs to be changed around.
Seriously though on a side note there really needs to be an unlocked viable air platform for jets too.. it's like jets or tanks and I know there's a garage but... I'd like to ammass some jets..
In English their are discript as legion points that you need to rank up. in German there are translated as military cards
@wraith cosmos they are working on the translations for all languages it has been noted
<@&651622161219584000> coin stays on building after collected
Click it again..
@atomic meadow thx
Np
hey guys, i think i just got triple charge from buying package
so 1st I click to buy package and its already took my money, and it doesnt give my rewards, I click and pay again, still no rewards, but showed that I am already bought and will receive my rewards, but no rewards is coming
then I reset the game, click the package again and pay it again, then finally I receive the package
this happened to me in two packages, same problems, already contact cs in game, but they say everything is fine, but when I check my Itunes history, it is triple charge for each package
<@&651622161219584000> still not giving magnet icon to collect
Player profile
Settings repaired version
Also make sure game is up todate
Try that @normal cloud
Does anyone know the procedure once you buy a limited hero voucher and the they are in your goods locker? Do you remove them from goods locker or how do you utilize them in the exchange system at the advanced map exchange? Please advise I removed a total of 4 limited hero vouchers and they never showed up anywhere in inventory and it has been a week on a few of them in the past crystals showed up after 72 hour hold but I am concerned that there is a problem in removing goods from the consigned purchase locker and there are no detailed instructions anywhere and customer service is iffy at best?
You won't see them anywhere but in the consignment store there is a tab for your owned items the hero token items you need 10 to get a hero
I think
Yes, 10 are required to exchange for Katrina.
Thanks but they never appeared there
Previously they had
I chose remove and they never showed up anywhere
And in their current state they do not show up at the exchange
Was bedeutet das❓ (German)
Text bei Belohnung?
@wheat tree
Du kannst nur bei max. 50 Warhammer und max. 10 Flüchtlingscamps als Mitläufer mit Ergebnis fungieren. Du kannst zwar bei mehr mit dabei sein, erhältst aber eben keine Gegenstände mehr.
Bei anderen Warhammern bekomme ich aber noch Beohnungen 🤔
Ja, weil du der Starter bist
@wet oriole how and where did you buy the raw crystals. Please tell me
I've gone through and tapped every item. It's still showing something new.
@oak gorge
Commander statue seems to be glitched or changed. It doesnt or wont proc after the initial 1st unit in que.
@mild hawk only from VIP level 7 and up - I believe
@leaden ember. I do not have this option in my topwar version
The option is missing.between the two and can not be found
5 gems per tree please do these cost 50 gems to buy a box can I please get them back quite expensive.. useless trees
Your flag selection need a review ASAP plz
An one more time alliance message need more space
You should really take our complain seriously
• Private chats occasionally open with a blank screen, start scrolling and the text appears but you're at the beginning of the conversation. Extremely obnoxious.
Android
Why is my damage to world boss down from yesterday!!??....yesterday I was 750B....now today I’m at 390B!!?? I didn’t change anything...I can’t believe that 54 lvl 64 tanks only creates 390B in damage to world boss!?....I’ve changed nothing!!!!!! And dropped half in damage!!!
@unkempt sentinel Sounds like an RNG problem. Li Hongyu's unique skill may trigger a lot some times, or very little at others.
Ok..???? I understand and have notice small amounts of damage increase or decrease...but half!!???
But I’ve attacked world all three times today?!....and this problem just started today...never had this in the past other than I spend money and my attacks damages go up?!...I’ve never have dropped half of my previous damage
• the cropping feature of the upload picture for avatar function is very broken. If you take a full-size picture and attempt to crop it down to just a headshot, the final result is way off.
Cant upgrade more.
🤦♂️
@obtuse kraken thats because of his star
Ok 1🌟 only goes lv 40 good to know
Yep and every 1 star increases that by 20
The game does not notify the user of completion of "starter benefit "
After research should turn into infinite coin generation or something.. maybe infinite hp
@sacred spade instead of here take it to #📮│game-suggestions
How did you even get that?
Not event bro ı found in goldmine
u guys once again destroyed the game interface
y u have to hide help option in messages?
y change alliance interface and smaller options in narrow lines!?
atleast add send help here again why the hell click messages then click send help? y extra touch?
At this point in the game, you need Trillions to progress. A reward of 200M - 300M is worth nothing anymore.
i would like to know why the loot for super amass and amass is just the same.. wasting 20 stamina same loot as the amass..
stamina for super amass is 20 amass is 10 loot reward the same..
Because supermass is ment to be for a war sorta or for more people
@viral copper super ammass holds twice as many
Yep
super amass is also a rally with your allies.. amass is the same ...
In total its a waste of energy if you use it on warhammers
Super ammass for a big alliance during today is very good for a big alliance tho
Lets take this to #☕│off-topic
in the it is also a rally you get help from your allies too hmmm
Okay
there is no difference guys.. you can also try playing that selection in the game to see that there no difference with rally and amass same a super amass.. with also in the war..
Can't click on coordinates in alliance chat
Can i check, why is it the amass warhammer alliance gift timer always change? Shouldnt it be every new reward is 24hour duration?
It is following refresh timer. But it is not fair to players that are at different timezone
I can not click on the coordinates.
It is funny. Why bother have a bug report channel if none of the ADMINS ever respond to comments. Thanks for not answering my.questions and just wasting my time.
<@&669084179753074688>
@oak gorge sorry what was your question i may of missed it
@long burrow please ping player Moderator first before admin
Dont ping again 😂
Why can I not buy raw crystals to purchase things from consignment store. I do not have an option anywhere to purchase. @heavy sand. Thank you
@oak gorge issue with that atm is its not been fully implemented yet its still under development
Ok but others are able to. Which is really an unfair advantage
I have tried but it is still not fully implemented so its not worth the risk
You should be able to purchase raw crystals in-game.
If you can't, it's entirely possible that the feature was temporarily or unintentionally removed.
How do I leave a chat in discord
If you're trying to leave a server, you can do so in the following ways:
On mobile: open your menu, then tap on the 3 vertical dots for the server name. There will be an option to leave the server.
On desktop/browser: click the drop-down arrow next to the server's name, and the option to leave the server will be at the bottom.
@final kernel there is no possible way for me to purchase any raw crystals. I have looked everywhere. Other people in game are able to.
this guy has some and is able to interact with store. I can not interact with store. @final kernel
The only thing I can think of is that the devs removed the feature, either to be worked on, or inadvertently. There's nothing I can really do here other than refer you to the in-game support.
And as an aside, kindly refrain from sending multiple pings - one is more than enough to grab my attention. Thanks!
I think it's something that occurred as a result of the latest update to the game, as I no longer have access to purchase them either.
I have not ever been able to. It was a problem before last update. Been since it was put into game
The system notifications of battles doesn’t have the hyperlink to the coordinates as before the update. This makes it really hard to check coordinates of a potential attacker. Please address this!
@real wagon it should be fixed now as mine just done it try refreshing your game
Is it possible or a bug? attacking while on shield. As seen on the first photo, he has an ongoing march while has a shield.
Where has the recruiting event gone?
Great, I redeemed 50 vouchers and then the event disappears
Thanks anyway for your quick reply.
No problem always check how long events last or if the event is still on @sage otter
That just started today. You can't guess that it only runs for an hour or two.
Crop it to the last bit and dm me it @frail karma
Spoiler: It just ends aftter round 37
Lol
Lol
I have no idea how to compress quality and stuff on my phone, but at 14 seconds it went below the 8MB mark
Both sides are even still at the battlefield when it ends
They carry ammunition? If so thats it lol
Ill report that
Thanks
I thought I killed it during that fight
But I guess not 😭
That's what I get when I watch the replay
Look at it tho @heavy sand , the ending
I watched his replay it said "Victory", he watched his own replay it says "Defeat"
Yep both the same bug i think
Alright
Ive used both as evidence tho
Awesome just wanted to make sure!
Where is the ask for coin button? I have the new format ask button is missing?
Yes
Then it should be messages that's where it is now
Thanks
Np
hey! the cordinates in the chat from when someone gets attacked or attacks someone isnt clickable anymore. was that on purpose?
I noticed that too @bleak musk
No zones plz help me
When did it happen, by today?
No zones plz help me
@modern geyser Did it happen after new game update?
Yes
Wow😬
@mighty meadow do you see this?
Whole server got resetet at Zones
S491
Is there a Admin who can help me with an error I made within the game regarding the loss of 15000+ diamonds?
Just updated the game 🧐 I have no request help button 😳😂
Just updated the game 🧐 I have no request help button 😳😂
@shell swallow the message button in the lower left
@modern geyser I will send this to the devs
Yes tap messages
I will delete it soon
?
Oooohhhhhh, I apologise 😅 thank you 🙌🏻
I will delete it soon
@modern geyser delete what?
My Screenshot
Oh didn't have to lmao
O h ok🤭
@wild whale Hello I'm sonnyboy. This the first time I use discord
Welcome and good for you 🙂
Hello? Lol
@modern geyser best thing to do is refresh the game that should fix it
No its always
Hmm I'll send it it forward
public304 popsup and stays very long, disturbing very much. Finally it stoped today. Happened in server 321.
My game does not upload, can any <@&651622161219584000> pls help. I put in screens yesterday
upgrade
@last gale I'll message you
wait
<@&651622161219584000>
who is on?
the high rate of fire comps are gone
please tell me the admins are gonna reinburse us for all the rl money we lost iff they are taking them away for good.
Что
Wait what happened also do not send multiple pings
How mine are still there
@bleak musk try doing either
Repaired version
Refresh game
Force stop game
In that order
Just try doing what i said above and let me know if it worked on not
how do i do repaired version
@bleak musk have u recently asked for a refund?
Just to be sure as its only happened to you.
legit have been investing $19 every time the component value was there
no
i wouldnt request a refund
I guess rhys will also say, that u should make a contact with customer support sending them this pic and explain at what time this problem occured.
if this foesnt get fixed then i will
ive done quite a bit of money into this game within the last 2 weekz
Yes customer support is best place to start do not request a refund till speaking to them
Cybex if its a general problem, devs will fix it. But seems like it only happened to you so far, so you can try fixing it with customer support, they are very helpful when it comes to help in the issues as well. If u cant get a decent answer or solutions from the support in game, you can try contacting mods again.
sent to customer support. it also hasnt happened to anyone else on my server
but they are completely gone from my inventory
Been reported
It happens to me, I reconnect then all of my components came back lol
was it just the high speed ones mushi?
First ive heard of it but as i said ive passed it on
Burda sorumlu kimse yok galiba
Ne demek istiyorsun?
Ya mod a oyundan yazıyorum cevap yok
Ben bir ton ödeme yaptım maduriyetim var ve duzeltmiyor kimse
Ben şuan Google a yazdım ihbar ettim ve 10bin TL geri ödeme alacağım
Üzgünüz çeviri büyük değil ama bir şey için ödenen ve bunu vermedi dkd?
İ buy the shop so many gem's and pack
Size yardımcı olabilecekleri desteği konuşana kadar google'dan para iadesi yapmayın @ashen urchin
Rhys, his request is being followed by @void hamlet normally. I have sent him screenshots. Waiting for results 🙂
Yine mail atmış oyundan bana sen harcadın diyor salak yerine koyuyor
Ah ok this is how you contact support
Doğru düzgün database kontrolü yok heralde bunlarda
He contacted them, but they dont reply in a correct way
Hmmm
İm contact bro so many time write mail
Let me simply tell what happened to him.
Wait
Let me speak to someone to see if i can resolve this
Due to latest update, the last 3 rewards from growth found, was automatically showing “ collected “ even tho he didnt. When he asked the customer support, they claimed he spent gems on research techs. But he spent those gems with actually purchasing from gem packs too.
Yeah that my problem
Oh ok ill speak to someone see if we can do anything to help if not your only option unfortunately is support
Simply, he bought also additional 6k gem pack, from that pack he spent those gems to make research tech of 4375 gems or so. But he didnt claim the growth fund packs, and when he is above 50 now after update they seem like “ collected “.
Rhys yardimci olacaktir, modlar gercekten yardimci oluyor bu konularda. Detayli bir inceleme yapmalari lazim.
Peki abi akşama kadar beklerim gelmez ise Google bana mesaj ve işlem için birini tahsis etti bak SS atıyorum
@ashen urchin please send screenshots of your conversation with in game support to me or one of the mods
Have been sent to aejae earlier @brazen plover . Ive been trying to help him with decent translations
I’ll pm u also if u want.
Yep cheers for that bumblebee
It is recommended you exhaust your options in game and not go through Google
Player name
Server #
Game id
Ss of customer service
All available ss with any information available
Private message only plz
Ne dedi tam anlamadım abi Farsight ?
Neyi tavsiye etmiyor
20 gün oldu çözüm yok ilk günü mail attım daha ne yapmam gerekiyor
@ashen urchinscreenshots of your conversation with game support + what Leonard said
Mod Lara da yazdım
I have sent u a pm @brazen plover
@ancient valleyhe is responsible for his account and the process
I know, i sent the photo of his to help him with the translations.
Thanks
@ashen urchin bize leonard'ın istediği bilgileri gönder
Bumblebee ye attım
Size anlatsın benim ing kötü
My eng is bad he is translate for ne
Me*
O ister.
Sizin nser
Oyun kimlik numarası
Müşteri hizmetleri ekran görüntüsü
Diğer ekran görüntüleri Bu işe yarayabilir.
Ancak sadece özel mesaj
A photo of his profile and a photo of conversation with customer support is enough?
I’ll tell him to send those 2 photos maybe to u guys?
And anything else that you could deem to be useful
bu sizin hesabınız ve işleminizle ilgili bilgileriniz sorulan bilgileri bir moderatöre göndermelisiniz
Anlamada sorun var galiba ya kaç defa yollayacağım gerildim iyice ya
Patikoy, Farsight ve Rleonard ve Rhys52’ye, profil fotografini ve musteri hizmetleriyle yapmis oldugun konusmanin fotograflarini, kisisel olarak atman gerekli. Hesap guvenligi acisindan bunu senden istiyorlar.
Ve ingilizce derdini anlatmak icin yazacagim metni gondermelisin @ashen urchin
Problem is, i spent that 4575 gems with an actual other package that i bought in game by paying also. ( gem purchasing ) So they make it seem like its the gems i got from growth fund. But i claims its not, those 4575 gems was spent from another package i have bought and i never got chance to claim my last 3 rewards from growth fund as it says “ collected “ even tho i did not.
Bu mesajla birlikte gonderirsen, onlar acisindan daha iyi olacaktir 🙂
#🐞│bug-report S364 has been under maintenance for roughly 1 hour and 30 minutes. How long will this take?
Abi daha fazla nerden baksan 10 11k gem
@fallow lance ill put it forward when i know ill let you know
Anliyorum patikoy. Olay burada growth fund paketindeki odulleri hic almamis oldugunu kanitlamak.
@heavy sand thank you
@heavy sand hope its fine that i write a bit shortly in turkish language? Just trying to help.
Explained him that he just needs to prove that he did not receive those last 3 rewards of the growth fund. When customer support checks his gems spendings, they see 4575 gems spent on tech upgrade. But he lost 10k gems by not receiving / being able to collect last 3 rewards from growth fund after the update as it was saying “ collected “.
Merging not working on some map layouts
@me or message me for further. These are the first merged building and they should merge with all the others next to them.
S364, any update server being under maintenance for 3 hours.
?
Nothing yet still awaiting info

Maybe there rare. And it's expedition cap or March size increase March size by 1 tank
I don't seam to ever get them anymore!
Maybe look into it
Spent like 200 shards for skills killing 50 skill draws I think I got none
Bizar I got everything else
364, just that server?
The mods have reported it to the devs we are waiting for the devs to respond
And since its night time in china we will have to wait a few more hours
This has been going on for several hours now
Yeah night time people need sleep :/
We have to be patient
I don't have access to 3 of my accounts because of that
Ruining players progress and daily goals and rewards
Well if you didnt do the daily goals by now then i am sorry
I just hope it will be fixed asap
So lets be patient and wait for the devs
Well ive done armsrace in 20 mins after reset
It is about ranking in arms race not the 3 daily goals
Oh that yeah tha is not good still i cnat do anything about it
Neither can you :/ and let keep our conversation in #☕│off-topic
Why this is bug reporting channel. Something has gone terribly wrong on our server and there is no updates
When there is a update on this situation we will make a announcement until then we can only say its been passed on
Didn’t get any boss attacks due to this.
Plus missed hours of Monsters Kills so that event is gone too
I hope they give nice rewards for these who couldnt login to the game
I had a truck load of stamina to use this morning on it - this is really frustrating.
Mods can you provide more of an update than we are looking at it. Can you detail the problem a little? After so many hours we deserve a little more than devs have been notified and waiting to hear back
Unfortunately we have no update ourselfs yet when we do we will send a announcement
This morning i would have had a full set of Stamina now that was wasted. Any word on what the reparations for hours of down time and missed events is?
Is there a way we can reach out to maintenance ourselves
1,000 gems each person.
That’s nonsense people spend gems on events that they can no longer play for
I would say every players gets +1 lvl
I have put that forward as i know how troubling it can be
Yeah thats nonesense +1 level 1k gems is okay
No I think refunds are in order at this point
Refounds of what ?
$$$
@heavy sand is there any direct way we can report to the Devs? Or at least any update that I can provide my people?
The best thing for you to do whilst you wait is to contact customer support
@heavy sand We can’t access CS because the game quits right after telling us the server is under maintenance
Can confirm that one
Its hard but doable
Well hmmm

I managed to get through after many tries. If the serve is down they should have a default menu for CS or alternate server selection
Thus is getting on my nerves slowly
I can feel ya on that it would with mine
Hence try find something else to do for now and when we get anything we will announce it
This happend at 6pm in china you cant tell me the devs arent online at 6 pm
I just used a perk book for my Rambo and switched out coin collection speed for tank hp
Now it’s gone back to tank hp and I wasted 20 Rambo shard
Someone plz help
No it went back to coin collection
@heavy sand
Please send a ss
Np
May i just ask have you tried doing
Repaired version
Refresh game
Force stop game @lethal aspen
I have tried refresh force quit delete and redownload
Ok ill pass it through
Ima try repaired
Thx
Ok ill pass it om
Thx
20 skill chips open, 20 rare skill chests received, but only 16 items. Is that normal?
Scroll down @sage otter
sorry, my mistake. Thanks for the hint
No problem hope that helped
Yardımcı olabilecek birisi var mı
@heavy sand any update on the s364 issue?
Nothing yet unfortunately sorry
Have they taken 364 out of maintenance mode
NOPE
Ok enough is enough. Going to Apple
Nope
can you please fix that <@&651622161219584000>
What device are you using @open harness
Does that to me too. I’m using an iPad.
What device are you using @open harness
@heavy sand i use the iPad Air 2
Maybe a device issue let me look into it
I find the photo function pointless anyway because today every device can take a screenshot anyway
@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen
Done all that
@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen
@heavy sand i try it
@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen
@heavy sand the problem is still there
Ok i will report it seems to be a device issue
Ok i will report it seems to be a device issue
@heavy sand thanks, you make your job here very good 👍
Server 364 is still down.noone can log into it ... 12 hours issue now. Time too speed up
@supple terrace Just requested refunds through Apple. @dreamy vigil already got some back. Hopefully they actually have an update for us soon
I did say i wouldnt recommend that but your choice 🤷🏻♂️
I am on Google and sent mail for many hours but no response. Nothing and noone can answer.
Well the game on s364 has been down all day so far, monthly subscribers should have the right.
Not only that ... We lost more then monthly ....
It will be sorted dont worry we have already put that through
Dont know how long itll take yet but we will make an announcement
But seems it is bad that noone answer mail or can say what's going on
Its due to timezones
Really? No one I’ve talked to received any sort of update on this matter and CS isn’t responding
Also mean that all should be shielded when it's starts as u don't get hit
Bad communication from Topwar
Rhys we are customers and when you pay for a service that cannot be delivered then you are absolutely entitled to a refund. I would recommend anyone who paid to request money back. We have not been provided with a single update or even an estimate or so much as an attempt at an explanation
I am furious about this. Things go wrong and I get that but you inform your customers.
Rhys what are you talking about?
Wait till you can get ahold of customer support then go through them to refund items
I am requesting a refund for items paid for an event that can no longer be used and they are essentially useless
It’s actually extremely insulting that they haven’t even attempted an explanation
Customer support can refund that
If doing it without speaking to thwm first it can get your account banned
We cannot speak to customer service Rhys
Thats why i said if you could wait until you can
And that’s a lie they cannot ban you for requesting a refund
Can you tell me what event 👀
Well it would be best not to spread misinformation also
I just want to know
There are consumer rights
Straight ignoring me
If you get banned from game for requesting a refund then you are entitled to a full refund of money spent on the game since the beginning
So can i get the event ?
I know my consumer rights like the back of my hand
And under Apple or other we are protected by those rights
You already posted this
You signed this
That is mute if they cannot provide you with the service
Im just saying i dont recommend refunding until you can contact support
Im trying to help you here
Im not arguing with you Rhys but let’s not use in game references for a real world issue
People spend money on something that cannot be provided they are entitled to request a refund
But this is part of the issue is what im saying
After contacting support
And as you cant rn youll have to wait
Rhys there has been zero effort on the games part to reach out to us
Even via the mods on here
We can only give updates when we have them
Im not talking about discord mods
Oh
Its what google play says
Rivergames.net is a Finnish gaming company
So thats your next best option
Oh wait rivergame singular
Did i do something wrong 👀
I've sent support mail many hours ago but no response. No answer soo
No your message is fine
12.20 am here now
I went to rivergames instead of rivergame
Anyway yeah they are not going to respond on there
It’s an email link
They do respond but it will be a little while
Now ite 00:22
Still pretty quick tho
@heavy sand soo of I sent mail for 6-8 hours ago and still no answer
Hmmm just wsit for one i got one withiny 4 hours before
And still noone said what's going on
Noob here plz can you help me from this quest
Haha not get into game soo sry
@heavy sand u there?
Any bug reported due to notifications?
Okay lets say, on your device’s main screen, u get a notification. xxx person sent you a message. You see the message and click on it, u logging to game, it directs you to messages but you dont see this person’s message. Only way is again closing game and re-entering. Then u see their message. I dont know how this can be fixed tho.
I’ve mailed them also.
I have sent that bug in as its also a issue with me for private messages atm @ancient valley
Ah allright ty 🥰😘
So we can log in again....alliance area is all removed what a joke
Time to reset everything My base is in new location
@heavy sand
@heavy sand can finally log back in on s364 however there are still issues, every one is ported around the map and alliance fortress’ removed
The whole server appears reset
At least the map is reset, alliances, ranks, are preserved
Noob here plz can you help me from this quest
@near lotus that research is unlocked at level 30
The whole server appears reset
@fallow lance @final olive is anything other than the first lost?
Or any new events added?
@atomic meadow right not just looks like the forts gone and bases moved. Will update if anything changes
All marches that were out gathering when I went to bed for this arms race didn’t bring anything back
There are like no bases on the map unless you log in.
Alliance tech and items seem to be ok.
Just need to have everyone come back to alliance area
Had troops gathering for days before this event. Nothing gathered. Days worth of troops out. For nothing
👆
Had to use our own teleports.
Some people skills are missing
Need to recapture areas
Some people skills are missing
@small swallow those members need to message in game and if nothing comes from it needs to pm a mod but give 48hrs for in game to respond unfortunately
Same here I sent out 2 days before event
All the timers for free recruits reset
All goals for yesterday gone
All of today’s challenges messed up
This is really messed up
I will make sure they see this
Thank you
What a joke...I could see if it was game wide...but just one server???
Now need to work on getting all members back to the hive from all time zones. If they didn’t quit after not being able to log in.
This is completely unacceptable. We have spent money on this
Im going to do some more research on consumer rights
In digital era
I’ve sent emails, raised in in-game support and have contacted Apple.
No I wanna help
It’s a consumer rights issue
Dinny, is there a possible way that i can help u with?
You maybe talking about the maintenance in the server?
Like can u not purchase or something like that?
Aren’t a lot of servers under maintenance
Progress has been lost
Seeing as they finally got the server back up please give them a chance to see what happened and I'm sure there will be something remember it's still very early in the morning in china
Payouts lost
Server is lost? Or closed
Do u have any way of having like a random pic of ur id?
It was under maintenance for a very long time and it reset
People have spent a lot on this
Dont worry, a rollback right before the server update is not a big deal.
They finally got it back up so have patience
You lost none of your personal progress
What
Ok fon u help him
I can play
Give them time to syncronise the data
It’s ok I’m raising with Apple as nobody in game seems to want to reach out.
👀👀
Sorry for bothering you guys
It takes time for that @dreamy vigil
No this is supposed to be support
I thought you guys are just mods on discord
Its all fine and i understand totally. Im sure developers will prepare a nice rewards after all goes back to normal.
We are but we talk to the devs as well when they are available
Well they had best look at individuals progress in events
They gave a nice recompense for the svs crash I'm sure something of that nature will come to you again you lost no personal progress only arms race progress
Wait what’s compensation
I get that. I am a dev for a tech company and I know how it works
They usually give good compensation when things like this happen
And if ur server didn’t crash do u get?
I don’t want any of you guys to feel like your not helping
Lol free stuff if they do
But there is only so much you can do and pass on messages
Dinny, what i can suggest, before taking it to applestore, give developers time to fix the issue and syncronise their former data with a new one. Probably error occured during maintenance and they had to make like a factory settings.
Syncronise can take up to 1-2 hours possibly.
If you want individual then gonna have to give even more time if that's what they do or they may do like they did for svs and give everyone top rewards
The mods on here are the only ones who reached out at all
Dinny try the cache thing
Or try redownload
That’s all I know what fixes like half the bugs
😂
What Bout me i want my reward on s 386 😂
Precisely
Rhys52 has been dealing with it all day and I appreciate all efforts
Im not a mod dinny, but i tell u how it will happen just by experience. Dont misunderstand me. I have no authority here
But I know how these things work
I've been at work but advising as I could I have kept up with the issue as well
Rhys has been talking to me about the issue and we even sent an in game report from our personal characters for you
Thank you guys
Give developers time, all will be fixed in 1-2 hours im guessing if they take the steps i think
We are limited but have been doing what we can now it's time for the devs to have a chance to do something now that it's back up usually once they find out what happened they send compensation
And a lot of progress lost
In such companies u can always expect a month of data backups. they just gotta go back to the date of before the update, syncronise all data and you will get all your characters back just like normal with compensation rewards.
Other than arms race what progress was lost
Yeah thanks funroz and bumblebee and everyone who has helped
Im gonna take this battle from here
And area forts
Fonroz, if ive read correctly? He says their characters got deleted?
Or am i mistaken
If they are to know what's gojnd on we need everything for them
Don't think any were deleted
Yayy i have my account back
By saying all progress lost ?
Love you all for the efforts you made ❤🥰❤🥰❤🥰❤🥰
Timings of recruit vouchers. My account on another server affected. Resources lost, all tax center chances and purchase items store chances from previous day
Boo ram is beating me
Oh
Mining resource lost, gold collection
Omg. I thought all server got deleted lol
Our alliance scrambled
People quit
I am sending everything to them but you. Have to give them a chance to inspect and find out what happened
Progress is something you actually do and loose them.
I did do them
Even the play stores say the same
Try contacting in game support they say in play stores 😉
And im sure devs will prepare a lovely compensation for the time that server was closed.
For certain issues yes and I'm agreeing with that as well but patience is key
No

😋
He is mean
It's a gift from the devs for something happened major that wasn't your fault
Do something
Compensation is a package of rewards that has been sent by the game developers via system to everyplayer in game or server.
Yeah I wanna see what it is
Such as system crashes and the like
If not in the affected area you won't see it
It varies based on the issue
For the times that server is closed / or bugged / or due to a problem, to keep things balanced for people they could have achieved but they couldnt due to the situation, they give some kinda rewards, called compensation.
So what would u speculate the rewards to be
But i do have a question
?
For svs rewards problem, they made a compensation of gifting top rewards to every player.
Can i get the reward (if there is going to be one ) on my account on 386 ?
😂
For svs rewards problem, they made a compensation of gifting top rewards to every player.
@ancient valley the crash you mean
Same on my 2 accounts
And only the affected servers
Yep
I was affected ..
In such kinda situation, i would say huge amount of gems to make the compensation for players.
Otherwise it isn't fair the the ones affected
👀
Once they are on I'm gonna talk to them about it as well for players affected that had toons in the affected areas see if there's anything that can be done of it affected progress
Appreciate all the help!
@atomic meadow Every alliance on s364 lost their AreaBases and have to reclaim them. Most seem fine and able to be re-captured. However there is also a bunch that appear to be in eternal peace state. Locked and no war state timer.
But overall thanks for all the help today!
@final olive Can you ss the time locked ones for me @fallow lance same if your affected the same
Happened same after svs to us btw fonroz
Time locked was fixed after 9hours
The peace situation i believe it might be a visual bug
I would suggest them to wait 9 hours and if the problem still continues then maybe report with a screenshot once again.
That works whichever they want to do 😊
@atomic meadow
The one I posted, I had marches in it gather gold for arms race. Not sure if that had something to do with it
Many others are also with no timer
@atomic meadow
Ok I will pass sit along thank you 😊
I read the comments, give it 9 hours. Hopefully that fixes it
Has it been brought up that many members are getting the "level is too great" to see stats messages
1 and 2 levels apart are showing it now
I don't know whether you wanted it or not you can see the grid on the snow
Since the update
And the loading time has increased from individual menus
Can you please bring a function into play that starts production at all barracks / airports / naval bases at the same time.
Apologies if this is not the correct channel. The 364 server issues yesterday cost a lot of lost resources, time, and set us behind for SVS. I myself had to use gems to port back to my alliance base because when you all reset us you scattered us to the winds. Will the developers be doing anything to compensate us for this?
S364 is back online however there are still a bit of bugs with the server. Know it’s been asked but do we have any new response to this? In game customer service says there’s no issues... we have a server full of players saying otherwise and I personally just lost 1000 gems.
😂 Coukd you put that into #📝│translation-suggestions @woeful bridge
S364 is still getting screwed over! Can’t get any supply drops due to your people not fixing this shit yesterday.
Same issue Eric posted still going on.
Please, STOP moving 💩 around with every game update. I’m afraid to update the game after today’s update, in case I would have to use a compass now to find a menu item. This is becoming ridiculous.
What is this❓🤣
Building of Gold mine in progress
I assume you gotta know about this already, but switching components is buggy. When you remove something it might get stuck thinking its in use and wont let you re equip it without restarting the game
Into the second day... any updates on all the issues with s364?
Noticed that Chloe is missing her cane now, her hand is just floating in an odd position now!
@heavy sand it has been roughly 24 hours since 364 has been back up. Most of our areas are still stuck in peace mode and we cannot get areas.
^ and that’s still after the server was down for most of the day prior. We still haven’t heard anything in regards to the down time nor received any compensation/ inconvenience gift.
I will ask again they mentioned they were working on it yesterday I will see what I can find out
Thanks again @atomic meadow 🙏
😊
Thank you
Urgent bug
I try to restart the game and repair but still
Can't attack world boss it saysy marching queues are maxed after I withdrew them all
Always march fail
Ich kann nicht mehr angreifen
I can't attack this whole day
Yeah I’ve got the same problem it’s telling me I have troop out when I haven’t
Lol glad im not the only one.