#🐞│bug-report

1 messages · Page 39 of 1

uneven turtle
#

I will. thanks

atomic meadow
#

😁

#

Welcome

heavy sand
faint whale
#

So what does it do ?

uneven turtle
#

👍😁

faint whale
#

The relaircthingy

#

Repair

heavy sand
tropic remnant
#

Hello

misty ether
#

<@&651622161219584000> Maybe one of you can help. I unlinked my google account and made a new one so I'm not tempted to spend. When I try to link the new google account (signed in to it on my phone) it doesn't bring up any of my other google accounts (2 work, 2 personal). It kept bringing up the old account I had linked.
.
When I removed permissions for my old account to connect to the game, it just spins the google circle indefinitely on a white pop-up screen (see image).

#

Still giving me the bug. About to head home from work and try on better internet, but if someone has ran into this before and knows how to successfully link a google account after un-linking a google account, help would be appreciated greatly.

woeful bridge
#

I'll be sure to never do that then. That sucks.

halcyon brook
#

Should’ve been a Apple user

#

🤷🏽‍♂️

misty ether
#

Still bringing up the old account but showing that I haven't given it permission. I've even disabled my original account from logging into games. Please help or escalate. <@&651622161219584000> I've tried in game support but it's been sitting a day without response.

pseudo fulcrum
#

Oh boy

#

Btw it rwby

woeful bridge
#

You're losing so much progress and getting passed up. How does this make you feel? I'd be livid myself. @misty ether

pseudo fulcrum
#

It may take a while for a response thanks to the virus

atomic meadow
#

Still bringing up the old account but showing that I haven't given it permission. I've even disabled my original account from logging into games. Please help or escalate. <@&651622161219584000> I've tried in game support but it's been sitting a day without response.
@misty ether it can take up to 48 hours for a response from in game support
If you don't hear from them tomorrow tag aejay in the afternoon he has become the resident expert with the account binding problems

#

You're losing so much progress and getting passed up. How does this make you feel? I'd be livid myself. @misty ether
@woeful bridge no progress is being lost still playing

hardy whale
#

Hello. When i type in group chat, the text i type is invisible. Color of the text seems to be the same as its background. Private chat is ok though.

misty ether
#

@atomic meadow thanks, just got a response asking if I did exactly what I told them I did in the support request.

#

🤦‍♂️

atomic meadow
#

@hardy whale playing on iPhone?

#

Dark mode on?

halcyon brook
hardy whale
#

@atomic meadow yeah, ipad and darkmod. Going to try normal mode

modern geyser
#

This is quite weird I can't understand why I'm not allowed to upgrade it. 🤔

frail karma
#

Its a display bug, it rounds the number to 1.17K but it could be 1179 or 1171.

#

Meaning price is probably 1175 and you have 1171.

lunar oxide
#

Could someone point me in the direction of where to report potential hacked accounts please

obtuse kraken
atomic meadow
#

@atomic meadow yeah, ipad and darkmod. Going to try normal mode
@hardy whale did that fix it for you?

#

This is quite weird I can't understand why I'm not allowed to upgrade it. 🤔
@modern geyser usually needs just a small about too small to register with the number shown

#

Could someone point me in the direction of where to report potential hacked accounts please
@lunar oxide in game support after they respond if you aren't satisfied with their answer contact a mod here

#

Can't use them.
@obtuse kraken the gold ones are from the mining event the purple in the second screenshot you have to purchase with real $$ or get from trading an item like that with someone hat has

obtuse kraken
#

@atomic meadowwhat can I do with my ones then?

atomic meadow
#

@obtuse kraken next time the money event comes around you may be able to use them but no promises it may run the same way as the bump vouchers where previous items from old events do not work but I don't know for sure

obtuse kraken
#

Ok

heavy sand
atomic meadow
#

No you dont @heavy sand those are the purple ones

#

The ones bought with real $$

wary garden
zealous flint
#

There are no wade shards in the recruitment tickets.

harsh geode
#

On iphone when you want to type in a group chat the bar is white with white letters therefor you cannot see what you are typing. In private and alliance it is working like it should be.

modern geyser
#

lol

patent turret
heavy sand
neon palm
obtuse kraken
#

@neon palmother see from old Event

zinc patio
#

Can you do a clean up of peoples inventory, or ensure that when an event ends, the expired vouchers are removed?

neon palm
#

No jao

loud minnow
#

Twice now the easter gacha event has given me the wrong prize when you hit claim. I click on the eggs and get the other prize. How do I get refunded the thousands of wasted gems?

still hawk
#

keep getting shown dollar prize and cant purchase since patch

#

(i am from germany)

modern geyser
iron comet
#

Some maps you will get a encounter

#

@loud minnow once you get to 3 star you can choose either items or eggs

loud minnow
#

@iron comet bought to 4 star on two separate occasions and chose the eggs, but the game gave me the 4 component boxes. I want a refund

#

Gacha event is absolutely a scam

modern geyser
#

oki

iron comet
#

@loud minnow do a in game customer ticket, let them know you need them to look into it. be polite as possible, unfortunately it may take a 2 or so days to get a response, im sorry to hear that this has happend

#

Be great if you had screen shots

marble dew
#

@rustic coyote are you able to edit, select and delete the troop?

rustic coyote
#

You cannot edit on expedition troops

marble dew
#

Can you move your base, either by using a teleport or alliance move, or blocked as well

#

If not, i can think of a way to resolve it, but it'll mean getting yourself attacked 3 times and force ported

rustic coyote
#

I can't port as well telling me to send home my troop first, but I'll try the 3 attacks

iron comet
#

@rustic coyote
Player profile - settings - repaired version
Make sure game up to date

If those are done or failed, need to send a in game tickit, with all that information plus ss of it.

Im deleting your posts with your info, its bad idea to post that here.

modern geyser
#

?

marble dew
#

@modern geyser they are treasure guards, randomly triggered from someone doing a treasure map. Next time please ask in #☕│off-topic as it's not a bug :)

rustic coyote
#

If not, i can think of a way to resolve it, but it'll mean getting yourself attacked 3 times and force ported
@marble dew hey man, just wanna let you know the 3x attack worked. Thanks for the idea.

neon palm
iron comet
#

1 is the expired vouchers from last one and unusable

neon palm
#

From last babump event a month you mean? They dont carry over?

neon palm
#

I will delete once you respond as this is obv not a bug then, @iron comet

iron comet
#

No, unfortunately they don't... personally wish they did

neon palm
#

Ok. Actually ill leave it as im sure this question will come up again.

heavy sand
#

Ik still keeping mine cus why not 😂

rigid surge
#

Is it a bug or normal that there are no Warhammer 50/59 at server 481

heavy sand
modern epoch
heavy sand
#

@modern epoch its supposed to be 200

modern epoch
#

Is it supposed to be alway 200? Even if you go out and go in again?

heavy sand
#

Yes

cobalt meadow
#

I’m really sad

#

Lvl 6 and lvl 7 bug reward are same

dapper garden
#

Warhammer hasn't refreshed

#

It's been about 20 mins

tranquil hamlet
#

It tooks a lot of space in my base just for an invisible building

#

A huge invisible building is not cool, and I don't have an option to remove it

charred marsh
vocal forge
#

Lol

#

That's such a joke.

cobalt meadow
#

@vocal forge sometimes this game give a joke

#

So you don’t have to be too serious 😀😆

vocal forge
#

I'm laughing at it. I didn't even build the thing

gaunt moth
#

@cobalt meadow it's most likely not a bug, you probably got that gift right before your alliance leveled the actual gift level

#

so you still technically earned a level 6 gift before your alliance moved to level 7

oak gorge
#

Y with the update only one person in my 100 person alliance can build the new building. You guys are killing this game day by day. Always with the coming soon and when u do release something it dont work.

nova talon
lost umbra
#

Hello their a expedition base but invi?

gaunt moth
#

Why did you tag me in that rant @oak gorge lmao

oak gorge
#

O sry. Saw you answered thought u were a dev that could answer lt

#

It's gone

fresh stirrup
reef sinew
#

@cobalt meadow rewards don't stack, so you can't collect and open all gifts and it will be the same rewards (example if you collect 10 gifts, you will not get all 10 gifts being lvl 6 for example)

honest sonnet
kindred nexus
#

Are you assuming that it is the same or did you test it?

dapper goblet
celest niche
#

Donated 600 but 0 is shown alliance tech

lost umbra
#

Why my cp decrease alot when i delete 2 barracks but gain 2 unit with the same lvl

void hamlet
#

@lost umbra most structures give more CP than individual units

honest sonnet
sturdy granite
#

How was I able to be attacked and my base destroyed even though I had a sheild on??

hushed tiger
#

Changing profession you have to have item that costs 10,000 diamonds but when you use it to change from mechanical to battle elite it doesn’t change the career items? There is no other way to change the items so your stuck?

golden wigeon
unreal fiber
modern geyser
#

I upgrade this from lvl 2 to lvl 3. When lvl 2 i got 5x resource 500 petroleum/farm or 20 chest. When i upgrade on lvl 3 i now defeat Maybe 100 monster and the same reward then lvl 2. Why?
@honest sonnet the rewards themselves don't change, but the chance of a higher reward is slightly increased.

How was I able to be attacked and my base destroyed even though I had a sheild on??
@sturdy granite if your shield was on when your base was destroyed, please contact the in game customer support.

Changing profession you have to have item that costs 10,000 diamonds but when you use it to change from mechanical to battle elite it doesn’t change the career items? There is no other way to change the items so your stuck?
@hushed tiger correct, the items do not change over.

Also, please be asking your questions in #☕│off-topic before submitting a bug report here. Many of the things I am seeing are just gameplay questions and not bug reports! Thank you. 🙂

wicked axle
#

Hello I’ve just started playing the game and I’ve joined a new alliance and they have given me codes to get diamonds, but I have no setting that says gift codes and my alliance have told me that it’s not normal to not have a setting so have sent me here

unreal fiber
modern geyser
#

Slt a tous 😋 👍

ashen urchin
#

Hı guys

#

İm 435 server player Patikoy

#

İ have a problem im buying maybe 2k euro pack

#

Buying Growth fund pack

#

Lvl up and push buttom for gem's

#

Bugged game and forzen

#

İm re-login and game not give my gem's

#

Wait i will send my SS

#

And mod help me

modern geyser
#

same happend to me @ashen urchin

#

i send to support ticket 2 days ago havent got nothing back yet

ashen urchin
#

Have the back but he is write u use gem's

#

Hah i know what make me

#

How many gem's i have

ancient valley
#

Patiköy, write in turkish to me so i can help

#

I guess you from Turkey

#

Pm me, let me help u on that issue.

modern geyser
#

why turkish man

#

english we got same problem

ancient valley
#

His english might not be quite good enough to write to support

modern geyser
#

ohh oki

untold raven
#

I cant run the rest of my refugee camps even tho i just ran 15

#

I have restarted the game multiple times and same says same thing

atomic meadow
#

@untold raven they are half outside the line and during svs if you don't control the area you can't interact

untold raven
#

Lol thanks

sacred spade
#

Building barix over and over again...

#

But yeah it gives exp every time so..

wicked axle
willow river
#

I made another account but it wont let me binding it to a different email

still hawk
#

why do they differ? i was rank 2 then suddebly rank 4?

#

do server vs server kills calculate differently?

heavy sand
#

Yes server kills is server vs server kills hitting the launch tower does not count

still hawk
#

... useless system they should write that somewhere..

chrome fox
#

cross server battle redeem points are bugged when screen opened i had 888 points then it loaded and droped to 300 im sure 888 was the right amount

still hawk
#

yeah had that this SvS to but mine jumped from 2.5k to 50 and back ^^

#

showing 2.95k atm tho so it should be write

#

right*

#

and it was 75 not 50 sorry

chrome fox
#

basicly i got points for package delivery but points from battle did not stay

wraith cosmos
#

are the legion store vouchers reset if you level up there?

heavy sand
#

@wraith cosmos it consumes the leigon stuff

wraith cosmos
#

I had over 5000 points there and now I have 75 . I only grew up to lieutenant colonel

heavy sand
#

How much did it cost to do?

wraith cosmos
#

I made the reward quest, grew up and thenp points where gone

atomic meadow
#

You use the same things for ranking upnas you do in the legion store

wraith cosmos
#

But where the points are gone?

atomic meadow
#

You used them if you just ranked up

wraith cosmos
#

🤐 I haven't understood it because the translation and discription is not clear

#

In English their are discript as legion points that you need to rank up. in German there are translated as military cards

obtuse kraken
mild hawk
#

Only you attacked 6 times, doesn't mean you destroyed 6 times enemy Units

obtuse kraken
#

They had bb warpower. So they should have units i think

mild hawk
#

Maybe they were gathering

obtuse kraken
#

If they are in no alliance .🤔

mild hawk
#

Well you can check the battle reports, if there were enemies or not :-)

dawn mantle
sacred spade
#

Land mass we build on. Since this is in Betta testing there is land squares that seams bs to open even. Opens a sea square and a single land square.. and the smells if beta reasions. I do believe that I speak for everyone when I say the land needs to be changed around.

Seriously though on a side note there really needs to be an unlocked viable air platform for jets too.. it's like jets or tanks and I know there's a garage but... I'd like to ammass some jets..

atomic meadow
#

In English their are discript as legion points that you need to rank up. in German there are translated as military cards
@wraith cosmos they are working on the translations for all languages it has been noted

normal cloud
woeful bridge
#

Click it again..

wraith cosmos
#

@atomic meadow thx

atomic meadow
#

Np

normal cloud
#

I have. Cant add time to collect timer

#

Still bugging. Reopened game

stiff dust
#

hey guys, i think i just got triple charge from buying package

#

so 1st I click to buy package and its already took my money, and it doesnt give my rewards, I click and pay again, still no rewards, but showed that I am already bought and will receive my rewards, but no rewards is coming

#

then I reset the game, click the package again and pay it again, then finally I receive the package

#

this happened to me in two packages, same problems, already contact cs in game, but they say everything is fine, but when I check my Itunes history, it is triple charge for each package

normal cloud
iron comet
#

Player profile
Settings repaired version
Also make sure game is up todate
Try that @normal cloud

normal cloud
#

@iron comet fixed. Thanks

#

My go to for any glitch now

wet oriole
#

Does anyone know the procedure once you buy a limited hero voucher and the they are in your goods locker? Do you remove them from goods locker or how do you utilize them in the exchange system at the advanced map exchange? Please advise I removed a total of 4 limited hero vouchers and they never showed up anywhere in inventory and it has been a week on a few of them in the past crystals showed up after 72 hour hold but I am concerned that there is a problem in removing goods from the consigned purchase locker and there are no detailed instructions anywhere and customer service is iffy at best?

atomic meadow
#

You won't see them anywhere but in the consignment store there is a tab for your owned items the hero token items you need 10 to get a hero

#

I think

modern geyser
#

Yes, 10 are required to exchange for Katrina.

wet oriole
#

Thanks but they never appeared there

#

Previously they had

#

I chose remove and they never showed up anywhere

#

And in their current state they do not show up at the exchange

mild hawk
#

i don´t even have a raw Crystal shop 😅 🙈

#

nothing in the store shown

wheat tree
mild hawk
#

Text bei Belohnung?

#

@wheat tree

#

Du kannst nur bei max. 50 Warhammer und max. 10 Flüchtlingscamps als Mitläufer mit Ergebnis fungieren. Du kannst zwar bei mehr mit dabei sein, erhältst aber eben keine Gegenstände mehr.

wheat tree
#

Bei anderen Warhammern bekomme ich aber noch Beohnungen 🤔

mild hawk
#

Ja, weil du der Starter bist

oak gorge
#

@wet oriole how and where did you buy the raw crystals. Please tell me

leaden ember
candid furnace
#

Commander statue seems to be glitched or changed. It doesnt or wont proc after the initial 1st unit in que.

solar yarrow
#

@mild hawk only from VIP level 7 and up - I believe

oak gorge
#

@leaden ember. I do not have this option in my topwar version

sacred spade
#

5 gems per tree please do these cost 50 gems to buy a box can I please get them back quite expensive.. useless trees

sweet mortar
#

Your flag selection need a review ASAP plz

#

An one more time alliance message need more space

#

You should really take our complain seriously

steep notch
#

• Private chats occasionally open with a blank screen, start scrolling and the text appears but you're at the beginning of the conversation. Extremely obnoxious.

#

Android

unkempt sentinel
#

Why is my damage to world boss down from yesterday!!??....yesterday I was 750B....now today I’m at 390B!!?? I didn’t change anything...I can’t believe that 54 lvl 64 tanks only creates 390B in damage to world boss!?....I’ve changed nothing!!!!!! And dropped half in damage!!!

dusty mirage
#

@unkempt sentinel Sounds like an RNG problem. Li Hongyu's unique skill may trigger a lot some times, or very little at others.

unkempt sentinel
#

Ok..???? I understand and have notice small amounts of damage increase or decrease...but half!!???
But I’ve attacked world all three times today?!....and this problem just started today...never had this in the past other than I spend money and my attacks damages go up?!...I’ve never have dropped half of my previous damage

steep notch
#

• the cropping feature of the upload picture for avatar function is very broken. If you take a full-size picture and attempt to crop it down to just a headshot, the final result is way off.

obtuse kraken
limpid osprey
#

🤦‍♂️

heavy sand
#

@obtuse kraken thats because of his star

obtuse kraken
#

Ok 1🌟 only goes lv 40 good to know

heavy sand
#

Yep and every 1 star increases that by 20

tulip arch
#

The game does not notify the user of completion of "starter benefit "

sacred spade
heavy sand
heavy trout
#

5k coins icon does not seem

kindred nexus
#

How did you even get that?

sacred spade
heavy trout
#

Not event bro ı found in goldmine

high shale
#

u guys once again destroyed the game interface

#

y u have to hide help option in messages?

#

y change alliance interface and smaller options in narrow lines!?

#

atleast add send help here again why the hell click messages then click send help? y extra touch?

long burrow
#

Text alignment issue ^^^

worthy laurel
viral copper
#

i would like to know why the loot for super amass and amass is just the same.. wasting 20 stamina same loot as the amass..

#

stamina for super amass is 20 amass is 10 loot reward the same..

faint whale
#

Because supermass is ment to be for a war sorta or for more people

heavy sand
#

@viral copper super ammass holds twice as many

faint whale
#

In an amass you fir roughly 5 people

#

In a supermass 10

heavy sand
#

Yep

viral copper
#

super amass is also a rally with your allies.. amass is the same ...

faint whale
#

In total its a waste of energy if you use it on warhammers

heavy sand
#

Super ammass for a big alliance during today is very good for a big alliance tho

viral copper
#

in the it is also a rally you get help from your allies too hmmm

faint whale
#

Okay

viral copper
#

there is no difference guys.. you can also try playing that selection in the game to see that there no difference with rally and amass same a super amass.. with also in the war..

marble dew
#

Can't click on coordinates in alliance chat

last gale
#

game is not updating

#

Clicked repaired version few times. But it does not work

karmic peak
#

Can i check, why is it the amass warhammer alliance gift timer always change? Shouldnt it be every new reward is 24hour duration?

#

It is following refresh timer. But it is not fair to players that are at different timezone

kindred nexus
oak gorge
#

It is funny. Why bother have a bug report channel if none of the ADMINS ever respond to comments. Thanks for not answering my.questions and just wasting my time.

long burrow
#

<@&669084179753074688>

heavy sand
#

@oak gorge sorry what was your question i may of missed it

#

@long burrow please ping player Moderator first before admin

long burrow
#

Ah ok sorry 😁

#

<@&651622161219584000>

heavy sand
#

Dont ping again 😂

oak gorge
#

Why can I not buy raw crystals to purchase things from consignment store. I do not have an option anywhere to purchase. @heavy sand. Thank you

heavy sand
#

@oak gorge issue with that atm is its not been fully implemented yet its still under development

oak gorge
#

Ok but others are able to. Which is really an unfair advantage

heavy sand
#

I have tried but it is still not fully implemented so its not worth the risk

final kernel
#

You should be able to purchase raw crystals in-game.

#

If you can't, it's entirely possible that the feature was temporarily or unintentionally removed.

rigid fern
#

How do I leave a chat in discord

final kernel
#

If you're trying to leave a server, you can do so in the following ways:

On mobile: open your menu, then tap on the 3 vertical dots for the server name. There will be an option to leave the server.
On desktop/browser: click the drop-down arrow next to the server's name, and the option to leave the server will be at the bottom.

oak gorge
#

@final kernel there is no possible way for me to purchase any raw crystals. I have looked everywhere. Other people in game are able to.

#

this guy has some and is able to interact with store. I can not interact with store. @final kernel

final kernel
#

The only thing I can think of is that the devs removed the feature, either to be worked on, or inadvertently. There's nothing I can really do here other than refer you to the in-game support.

#

And as an aside, kindly refrain from sending multiple pings - one is more than enough to grab my attention. Thanks!

oak gorge
#

Ok np on the pings. Not trying to pester you. Was just.so they made it to you incase you where away. Thanks for.info. just sucks.that other players have this advantage over the rest. The dev's should remove the whole feature until everyone can use it.

final kernel
#

I think it's something that occurred as a result of the latest update to the game, as I no longer have access to purchase them either.

oak gorge
#

I have not ever been able to. It was a problem before last update. Been since it was put into game

real wagon
#

The system notifications of battles doesn’t have the hyperlink to the coordinates as before the update. This makes it really hard to check coordinates of a potential attacker. Please address this!

heavy sand
#

@real wagon it should be fixed now as mine just done it try refreshing your game

umbral oriole
#

Is it possible or a bug? attacking while on shield. As seen on the first photo, he has an ongoing march while has a shield.

sage otter
#

Where has the recruiting event gone?

heavy sand
#

Athrun noted

#

It only stays for a temporary amount of time @sage otter

sage otter
#

Great, I redeemed 50 vouchers and then the event disappears

#

Thanks anyway for your quick reply.

heavy sand
#

No problem always check how long events last or if the event is still on @sage otter

sage otter
#

That just started today. You can't guess that it only runs for an hour or two.

frail karma
#

Battle replay is 3:38 long so can't really post it here, @heavy sand

heavy sand
#

Crop it to the last bit and dm me it @frail karma

frail karma
#

Spoiler: It just ends aftter round 37

heavy sand
#

Lol

frail karma
#

There we go!

heavy sand
#

Lol

frail karma
#

I have no idea how to compress quality and stuff on my phone, but at 14 seconds it went below the 8MB mark

heavy sand
#

Ill watch it now gimme a min

#

Oh yeah thats deffo a bug

frail karma
#

Both sides are even still at the battlefield when it ends

#

They carry ammunition? If so thats it lol

heavy sand
#

Ill report that

frail karma
#

Thanks

fickle bridge
#

I thought I killed it during that fight

#

But I guess not 😭

#

That's what I get when I watch the replay

heavy sand
#

Already been reported

#

But thank you

frail karma
#

Look at it tho @heavy sand , the ending

#

I watched his replay it said "Victory", he watched his own replay it says "Defeat"

heavy sand
#

Yep both the same bug i think

frail karma
#

Alright

heavy sand
#

Ive used both as evidence tho

fickle bridge
#

Awesome just wanted to make sure!

chilly yarrow
#

Where is the ask for coin button? I have the new format ask button is missing?

atomic meadow
#

Bottom left button in the alliance menu

#

@chilly yarrow

chilly yarrow
#

Where

atomic meadow
#

Messages

#

Did you update today?

chilly yarrow
#

Yes

atomic meadow
#

Then it should be messages that's where it is now

chilly yarrow
#

Thanks

atomic meadow
#

Np

bleak musk
#

hey! the cordinates in the chat from when someone gets attacked or attacks someone isnt clickable anymore. was that on purpose?

wild whale
#

I noticed that too @bleak musk

modern geyser
#

No zones plz help me

#

When did it happen, by today?

#

No zones plz help me
@modern geyser Did it happen after new game update?

#

Yes

#

Wow😬

#

@mighty meadow do you see this?

#

Whole server got resetet at Zones

#

S491

shy crown
#

Is there a Admin who can help me with an error I made within the game regarding the loss of 15000+ diamonds?

shell swallow
#

Just updated the game 🧐 I have no request help button 😳😂

atomic meadow
#

Just updated the game 🧐 I have no request help button 😳😂
@shell swallow the message button in the lower left

modern geyser
#

Twisted, it's left bottom

#

And hey

#

Nice to see

atomic meadow
#

@modern geyser I will send this to the devs

shell swallow
#

Nope, I only have 3 icons 😅

#

And hello to you @modern geyser 😂🤙🏿

atomic meadow
#

Yes tap messages

modern geyser
#

I will delete it soon

atomic meadow
#

?

shell swallow
#

Oooohhhhhh, I apologise 😅 thank you 🙌🏻

atomic meadow
#

I will delete it soon
@modern geyser delete what?

modern geyser
#

My Screenshot

atomic meadow
#

Oh didn't have to lmao

modern geyser
#

O h ok🤭

lavish badge
#

@wild whale Hello I'm sonnyboy. This the first time I use discord

gentle spade
#

Welcome and good for you 🙂

wild whale
#

Hello? Lol

modern geyser
#

Translator mixing text so i cant read anything i ttanslate

heavy sand
#

@modern geyser best thing to do is refresh the game that should fix it

modern geyser
#

No its always

heavy sand
#

Hmm I'll send it it forward

ancient valley
#

public304 popsup and stays very long, disturbing very much. Finally it stoped today. Happened in server 321.

last gale
#

My game does not upload, can any <@&651622161219584000> pls help. I put in screens yesterday

#

upgrade

brazen plover
#

@last gale I'll message you

bleak musk
#

wait

#

<@&651622161219584000>

#

who is on?

#

the high rate of fire comps are gone

#

please tell me the admins are gonna reinburse us for all the rl money we lost iff they are taking them away for good.

low holly
#

Что

heavy sand
#

Wait what happened also do not send multiple pings

bleak musk
#

my high rate of fire components are gona in gane

#

*game

ancient valley
#

I still have them.

heavy sand
#

How mine are still there

#

@bleak musk try doing either
Repaired version
Refresh game
Force stop game

#

In that order

bleak musk
heavy sand
#

Just try doing what i said above and let me know if it worked on not

bleak musk
#

how do i do repaired version

bleak musk
#

found it

#

nope still gone

#

i was 1 level 7 from my first level 9 comp

ancient valley
#

@bleak musk have u recently asked for a refund?

#

Just to be sure as its only happened to you.

bleak musk
#

legit have been investing $19 every time the component value was there

#

no

#

i wouldnt request a refund

ancient valley
#

I guess rhys will also say, that u should make a contact with customer support sending them this pic and explain at what time this problem occured.

bleak musk
#

if this foesnt get fixed then i will

#

ive done quite a bit of money into this game within the last 2 weekz

heavy sand
#

Yes customer support is best place to start do not request a refund till speaking to them

ancient valley
#

Cybex if its a general problem, devs will fix it. But seems like it only happened to you so far, so you can try fixing it with customer support, they are very helpful when it comes to help in the issues as well. If u cant get a decent answer or solutions from the support in game, you can try contacting mods again.

bleak musk
#

sent to customer support. it also hasnt happened to anyone else on my server

#

but they are completely gone from my inventory

heavy sand
#

Been reported

bleak musk
#

idk why it reposted that

#

thanks rys sorry about freaking out

#

it scared me lol

wintry chasm
#

It happens to me, I reconnect then all of my components came back lol

bleak musk
#

was it just the high speed ones mushi?

heavy sand
#

First ive heard of it but as i said ive passed it on

ashen urchin
#

Burda sorumlu kimse yok galiba

heavy sand
#

Ne demek istiyorsun?

ashen urchin
#

Ya mod a oyundan yazıyorum cevap yok

#

Ben bir ton ödeme yaptım maduriyetim var ve duzeltmiyor kimse

#

Ben şuan Google a yazdım ihbar ettim ve 10bin TL geri ödeme alacağım

heavy sand
#

Üzgünüz çeviri büyük değil ama bir şey için ödenen ve bunu vermedi dkd?

ashen urchin
#

İ buy the shop so many gem's and pack

heavy sand
#

Size yardımcı olabilecekleri desteği konuşana kadar google'dan para iadesi yapmayın @ashen urchin

ashen urchin
#

@heavy sandsana mi sorucam ?

#

Okan abi

ancient valley
#

Rhys, his request is being followed by @void hamlet normally. I have sent him screenshots. Waiting for results 🙂

ashen urchin
#

Yine mail atmış oyundan bana sen harcadın diyor salak yerine koyuyor

heavy sand
ashen urchin
#

Doğru düzgün database kontrolü yok heralde bunlarda

ancient valley
#

He contacted them, but they dont reply in a correct way

heavy sand
#

Hmmm

ashen urchin
#

İm contact bro so many time write mail

ancient valley
#

Let me simply tell what happened to him.

ashen urchin
#

Wait

heavy sand
#

Let me speak to someone to see if i can resolve this

ashen urchin
#

That month

ancient valley
#

Due to latest update, the last 3 rewards from growth found, was automatically showing “ collected “ even tho he didnt. When he asked the customer support, they claimed he spent gems on research techs. But he spent those gems with actually purchasing from gem packs too.

ashen urchin
#

Yeah that my problem

heavy sand
#

Oh ok ill speak to someone see if we can do anything to help if not your only option unfortunately is support

ancient valley
#

Simply, he bought also additional 6k gem pack, from that pack he spent those gems to make research tech of 4375 gems or so. But he didnt claim the growth fund packs, and when he is above 50 now after update they seem like “ collected “.

ashen urchin
#

Okan abi gerek yok yine sallıcaklar 3 5 gün daha

#

Gerek var mı ?

#

Çözüm 0

ancient valley
#

Rhys yardimci olacaktir, modlar gercekten yardimci oluyor bu konularda. Detayli bir inceleme yapmalari lazim.

ashen urchin
#

Peki abi akşama kadar beklerim gelmez ise Google bana mesaj ve işlem için birini tahsis etti bak SS atıyorum

brazen plover
#

@ashen urchin please send screenshots of your conversation with in game support to me or one of the mods

ancient valley
#

Have been sent to aejae earlier @brazen plover . Ive been trying to help him with decent translations

#

I’ll pm u also if u want.

heavy sand
#

Yep cheers for that bumblebee

brazen plover
#

It is recommended you exhaust your options in game and not go through Google

iron comet
#

Player name
Server #
Game id
Ss of customer service
All available ss with any information available

#

Private message only plz

ashen urchin
#

Ne dedi tam anlamadım abi Farsight ?

#

Neyi tavsiye etmiyor

#

20 gün oldu çözüm yok ilk günü mail attım daha ne yapmam gerekiyor

brazen plover
#

@ashen urchinscreenshots of your conversation with game support + what Leonard said

ashen urchin
#

Mod Lara da yazdım

ancient valley
#

I have sent u a pm @brazen plover

brazen plover
#

@ancient valleyhe is responsible for his account and the process

ancient valley
#

I know, i sent the photo of his to help him with the translations.

heavy sand
#

Thanks

brazen plover
#

@ashen urchin bize leonard'ın istediği bilgileri gönder

ashen urchin
#

Bumblebee ye attım

#

Size anlatsın benim ing kötü

#

My eng is bad he is translate for ne

#

Me*

heavy sand
#

O ister.
Sizin nser
Oyun kimlik numarası
Müşteri hizmetleri ekran görüntüsü
Diğer ekran görüntüleri Bu işe yarayabilir.
Ancak sadece özel mesaj

ancient valley
#

A photo of his profile and a photo of conversation with customer support is enough?

#

I’ll tell him to send those 2 photos maybe to u guys?

heavy sand
#

And anything else that you could deem to be useful

brazen plover
#

bu sizin hesabınız ve işleminizle ilgili bilgileriniz sorulan bilgileri bir moderatöre göndermelisiniz

ashen urchin
#

Anlamada sorun var galiba ya kaç defa yollayacağım gerildim iyice ya

ancient valley
#

Patikoy, Farsight ve Rleonard ve Rhys52’ye, profil fotografini ve musteri hizmetleriyle yapmis oldugun konusmanin fotograflarini, kisisel olarak atman gerekli. Hesap guvenligi acisindan bunu senden istiyorlar.

#

Ve ingilizce derdini anlatmak icin yazacagim metni gondermelisin @ashen urchin

ashen urchin
#

Yolladım

#

Onlari

#

Çevrimici değil ki

#

İptal oluyor

ancient valley
#

Problem is, i spent that 4575 gems with an actual other package that i bought in game by paying also. ( gem purchasing ) So they make it seem like its the gems i got from growth fund. But i claims its not, those 4575 gems was spent from another package i have bought and i never got chance to claim my last 3 rewards from growth fund as it says “ collected “ even tho i did not.

#

Bu mesajla birlikte gonderirsen, onlar acisindan daha iyi olacaktir 🙂

fallow lance
#

#🐞│bug-report S364 has been under maintenance for roughly 1 hour and 30 minutes. How long will this take?

ashen urchin
#

Abi daha fazla nerden baksan 10 11k gem

heavy sand
#

@fallow lance ill put it forward when i know ill let you know

ancient valley
#

Anliyorum patikoy. Olay burada growth fund paketindeki odulleri hic almamis oldugunu kanitlamak.

fallow lance
#

@heavy sand thank you

ancient valley
#

@heavy sand hope its fine that i write a bit shortly in turkish language? Just trying to help.

#

Explained him that he just needs to prove that he did not receive those last 3 rewards of the growth fund. When customer support checks his gems spendings, they see 4575 gems spent on tech upgrade. But he lost 10k gems by not receiving / being able to collect last 3 rewards from growth fund after the update as it was saying “ collected “.

fresh sail
#

Merging not working on some map layouts

#

@me or message me for further. These are the first merged building and they should merge with all the others next to them.

small swallow
#

S364, any update server being under maintenance for 3 hours.

small swallow
#

?

heavy sand
#

Nothing yet still awaiting info

faint whale
sacred spade
#

Maybe there rare. And it's expedition cap or March size increase March size by 1 tank

#

I don't seam to ever get them anymore!

#

Maybe look into it

#

Spent like 200 shards for skills killing 50 skill draws I think I got none

#

Bizar I got everything else

faint whale
#

Hello

#

Can some1 tell me

#

When ghe maintenance is going to be fixed ?

iron comet
#

364, just that server?

faint whale
#

I think so

#

Not usre

dreamy vigil
#

Ok what is happening with 364

#

This is a disaster

#

Messing up everything

faint whale
#

The mods have reported it to the devs we are waiting for the devs to respond

#

And since its night time in china we will have to wait a few more hours

dreamy vigil
#

This has been going on for several hours now

faint whale
#

Yeah night time people need sleep :/

#

We have to be patient

#

I don't have access to 3 of my accounts because of that

dreamy vigil
#

Ruining players progress and daily goals and rewards

faint whale
#

Well if you didnt do the daily goals by now then i am sorry

#

I just hope it will be fixed asap

#

So lets be patient and wait for the devs

dreamy vigil
#

It’s more arms race

#

This is a joke

faint whale
#

Well ive done armsrace in 20 mins after reset

dreamy vigil
#

It is about ranking in arms race not the 3 daily goals

faint whale
#

Oh that yeah tha is not good still i cnat do anything about it

dreamy vigil
#

Why this is bug reporting channel. Something has gone terribly wrong on our server and there is no updates

heavy sand
#

When there is a update on this situation we will make a announcement until then we can only say its been passed on

small swallow
#

Didn’t get any boss attacks due to this.

final olive
#

Plus missed hours of Monsters Kills so that event is gone too

small swallow
#

True. Bronco wasn’t first. Lol 😂

#

Punisher got the first place I guess.

faint whale
#

I hope they give nice rewards for these who couldnt login to the game

dreamy vigil
#

I had a truck load of stamina to use this morning on it - this is really frustrating.

faint whale
#

I had 80 left

#

😅

heavy sand
#

👀

dreamy vigil
#

Mods can you provide more of an update than we are looking at it. Can you detail the problem a little? After so many hours we deserve a little more than devs have been notified and waiting to hear back

heavy sand
#

Unfortunately we have no update ourselfs yet when we do we will send a announcement

final olive
#

This morning i would have had a full set of Stamina now that was wasted. Any word on what the reparations for hours of down time and missed events is?

dreamy vigil
#

Is there a way we can reach out to maintenance ourselves

small swallow
#

1,000 gems each person.

dreamy vigil
#

That’s nonsense people spend gems on events that they can no longer play for

final olive
#

I would say every players gets +1 lvl

heavy sand
#

I have put that forward as i know how troubling it can be

faint whale
#

Yeah thats nonesense +1 level 1k gems is okay

dreamy vigil
#

No I think refunds are in order at this point

faint whale
#

Refounds of what ?

dreamy vigil
#

$$$

final olive
#

@heavy sand is there any direct way we can report to the Devs? Or at least any update that I can provide my people?

heavy sand
#

The best thing for you to do whilst you wait is to contact customer support

final olive
#

@heavy sand We can’t access CS because the game quits right after telling us the server is under maintenance

faint whale
#

Can confirm that one

heavy sand
#

Try to press that before it does

faint whale
#

You cant

#

Tried it

heavy sand
#

Its hard but doable

faint whale
#

I tried atleast 10 times

#

Not even once worked

heavy sand
#

Well hmmm

faint whale
heavy sand
#

Ive not nothing tbh

#

Until we get anything back

final olive
#

I managed to get through after many tries. If the serve is down they should have a default menu for CS or alternate server selection

faint whale
#

Thus is getting on my nerves slowly

heavy sand
#

I can feel ya on that it would with mine

#

Hence try find something else to do for now and when we get anything we will announce it

faint whale
#

This happend at 6pm in china you cant tell me the devs arent online at 6 pm

heavy sand
#

🤷🏻‍♂️

#

They could be working on it as we speak

faint whale
#

👀

lethal aspen
#

I just used a perk book for my Rambo and switched out coin collection speed for tank hp

#

Now it’s gone back to tank hp and I wasted 20 Rambo shard

#

Someone plz help

faint whale
#

So,it went back to tank hp

#

Where is the problem 👀

lethal aspen
#

No it went back to coin collection

faint whale
#

@heavy sand

heavy sand
#

Please send a ss

lethal aspen
#

Erm how?

heavy sand
#

Of how it looks now

#

Thx

lethal aspen
#

Np

heavy sand
#

May i just ask have you tried doing
Repaired version
Refresh game
Force stop game @lethal aspen

lethal aspen
#

I have tried refresh force quit delete and redownload

heavy sand
#

Ok ill pass it through

lethal aspen
#

Ima try repaired

heavy sand
#

Thx

lethal aspen
#

Sec

#

Didn’t work

heavy sand
#

Ok ill pass it om

lethal aspen
#

Thx

sage otter
#

20 skill chips open, 20 rare skill chests received, but only 16 items. Is that normal?

heavy sand
#

Scroll down @sage otter

sage otter
#

sorry, my mistake. Thanks for the hint

heavy sand
#

No problem hope that helped

unborn relic
#

Yardımcı olabilecek birisi var mı

final olive
#

@heavy sand any update on the s364 issue?

heavy sand
#

Nothing yet unfortunately sorry

lean wave
#

Have they taken 364 out of maintenance mode

faint whale
#

NOPE

dreamy vigil
#

Ok enough is enough. Going to Apple

faint whale
#

Wait @dinny

#

@dreamy vigil

dreamy vigil
#

Nope

open harness
heavy sand
#

What device are you using @open harness

wraith vortex
#

Does that to me too. I’m using an iPad.

open harness
#

What device are you using @open harness
@heavy sand i use the iPad Air 2

heavy sand
#

Maybe a device issue let me look into it

open harness
#

I find the photo function pointless anyway because today every device can take a screenshot anyway

heavy sand
#

@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen

wraith vortex
#

Done all that

open harness
#

@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen
@heavy sand i try it

heavy sand
#

Hmmm

#

Gimme a couple

open harness
#

@open harness @wraith vortex to both of you
Try doing these steps
Repaired version
Refresh game
Force stop game and reopen
@heavy sand the problem is still there

heavy sand
#

Ok i will report it seems to be a device issue

open harness
#

Ok i will report it seems to be a device issue
@heavy sand thanks, you make your job here very good 👍

supple terrace
#

Server 364 is still down.noone can log into it ... 12 hours issue now. Time too speed up

final olive
#

@supple terrace Just requested refunds through Apple. @dreamy vigil already got some back. Hopefully they actually have an update for us soon

heavy sand
#

I did say i wouldnt recommend that but your choice 🤷🏻‍♂️

supple terrace
#

I am on Google and sent mail for many hours but no response. Nothing and noone can answer.

heavy sand
final olive
#

Well the game on s364 has been down all day so far, monthly subscribers should have the right.

supple terrace
#

Not only that ... We lost more then monthly ....

heavy sand
#

It will be sorted dont worry we have already put that through

#

Dont know how long itll take yet but we will make an announcement

supple terrace
#

But seems it is bad that noone answer mail or can say what's going on

heavy sand
#

Its due to timezones

final olive
#

Really? No one I’ve talked to received any sort of update on this matter and CS isn’t responding

supple terrace
#

Also mean that all should be shielded when it's starts as u don't get hit

#

Bad communication from Topwar

dreamy vigil
#

Rhys we are customers and when you pay for a service that cannot be delivered then you are absolutely entitled to a refund. I would recommend anyone who paid to request money back. We have not been provided with a single update or even an estimate or so much as an attempt at an explanation

#

I am furious about this. Things go wrong and I get that but you inform your customers.

heavy sand
#

If you want to lose items go ahead

#

Dont say i didnt warn you

dreamy vigil
#

Rhys what are you talking about?

faint whale
#

Dinny are you from 36r ?

#

364

heavy sand
#

Wait till you can get ahold of customer support then go through them to refund items

dreamy vigil
#

I am requesting a refund for items paid for an event that can no longer be used and they are essentially useless

#

It’s actually extremely insulting that they haven’t even attempted an explanation

heavy sand
#

Customer support can refund that

#

If doing it without speaking to thwm first it can get your account banned

faint whale
#

But what event ended

#

That you spent on ?

dreamy vigil
#

We cannot speak to customer service Rhys

heavy sand
#

Thats why i said if you could wait until you can

dreamy vigil
#

And that’s a lie they cannot ban you for requesting a refund

heavy sand
#

I understand its annoying but its for your best interest

#

@dreamy vigil wanna bet

faint whale
#

Can you tell me what event 👀

dreamy vigil
#

Well it would be best not to spread misinformation also

faint whale
#

I just want to know

dreamy vigil
#

There are consumer rights

faint whale
#

Straight ignoring me

dreamy vigil
#

If you get banned from game for requesting a refund then you are entitled to a full refund of money spent on the game since the beginning

faint whale
#

So can i get the event ?

dreamy vigil
#

I know my consumer rights like the back of my hand

#

And under Apple or other we are protected by those rights

heavy sand
#

Js

dreamy vigil
#

You already posted this

heavy sand
#

You signed this

dreamy vigil
#

That is mute if they cannot provide you with the service

heavy sand
#

Im just saying i dont recommend refunding until you can contact support

#

Im trying to help you here

dreamy vigil
#

Im not arguing with you Rhys but let’s not use in game references for a real world issue

#

People spend money on something that cannot be provided they are entitled to request a refund

heavy sand
#

But this is part of the issue is what im saying

#

After contacting support

#

And as you cant rn youll have to wait

dreamy vigil
#

Rhys there has been zero effort on the games part to reach out to us

#

Even via the mods on here

faint whale
#

You can contact them

#

Idk who said you cant

dreamy vigil
#

You guys have no updates and no timeline

#

How Ram??

heavy sand
#

We can only give updates when we have them

faint whale
dreamy vigil
#

Im not talking about discord mods

heavy sand
#

Oh

dreamy vigil
#

Ok cool I’ll do that

#

Ram are you sure that’s them

heavy sand
#

Its what google play says

dreamy vigil
heavy sand
#

So thats your next best option

dreamy vigil
#

Oh wait rivergame singular

heavy sand
#

Yes lol

#

😂

faint whale
#

Did i do something wrong 👀

supple terrace
#

I've sent support mail many hours ago but no response. No answer soo

faint whale
#

I got a response at 4 am the lest time i sent

#

Different timezones

dreamy vigil
#

No your message is fine

supple terrace
#

12.20 am here now

dreamy vigil
#

I went to rivergames instead of rivergame

#

Anyway yeah they are not going to respond on there

#

It’s an email link

faint whale
#

I got a response

#

But at 4 am

heavy sand
#

They do respond but it will be a little while

faint whale
#

Now ite 00:22

heavy sand
#

Still pretty quick tho

supple terrace
#

@heavy sand soo of I sent mail for 6-8 hours ago and still no answer

heavy sand
#

Hmmm just wsit for one i got one withiny 4 hours before

supple terrace
#

And still noone said what's going on

near lotus
supple terrace
#

Haha not get into game soo sry

ancient valley
#

@heavy sand u there?

#

Any bug reported due to notifications?

#

Okay lets say, on your device’s main screen, u get a notification. xxx person sent you a message. You see the message and click on it, u logging to game, it directs you to messages but you dont see this person’s message. Only way is again closing game and re-entering. Then u see their message. I dont know how this can be fixed tho.

dreamy vigil
#

I’ve mailed them also.

heavy sand
#

I have sent that bug in as its also a issue with me for private messages atm @ancient valley

ancient valley
#

Ah allright ty 🥰😘

fallow lance
#

So we can log in again....alliance area is all removed what a joke

#

Time to reset everything My base is in new location

#

@heavy sand

final olive
#

@heavy sand can finally log back in on s364 however there are still issues, every one is ported around the map and alliance fortress’ removed

fallow lance
#

The whole server appears reset

final olive
#

At least the map is reset, alliances, ranks, are preserved

atomic meadow
#

Noob here plz can you help me from this quest
@near lotus that research is unlocked at level 30

#

The whole server appears reset
@fallow lance @final olive is anything other than the first lost?

#

Or any new events added?

dreamy vigil
#

This is a mess

#

Everything is gone - bugs everywhere

final olive
#

@atomic meadow right not just looks like the forts gone and bases moved. Will update if anything changes

fallow lance
#

All marches that were out gathering when I went to bed for this arms race didn’t bring anything back

#

There are like no bases on the map unless you log in.

#

Alliance tech and items seem to be ok.

#

Just need to have everyone come back to alliance area

small swallow
#

Had troops gathering for days before this event. Nothing gathered. Days worth of troops out. For nothing

fallow lance
#

👆

small swallow
#

Had to use our own teleports.

#

Some people skills are missing

#

Need to recapture areas

atomic meadow
#

Some people skills are missing
@small swallow those members need to message in game and if nothing comes from it needs to pm a mod but give 48hrs for in game to respond unfortunately

dreamy vigil
#

Same here I sent out 2 days before event

#

All the timers for free recruits reset

#

All goals for yesterday gone

#

All of today’s challenges messed up

#

This is really messed up

atomic meadow
#

I will make sure they see this

small swallow
#

Thank you

fallow lance
#

What a joke...I could see if it was game wide...but just one server???

#

Now need to work on getting all members back to the hive from all time zones. If they didn’t quit after not being able to log in.

dreamy vigil
#

This is completely unacceptable. We have spent money on this

#

Im going to do some more research on consumer rights

#

In digital era

#

I’ve sent emails, raised in in-game support and have contacted Apple.

lethal aspen
#

What’s ur problem?

#

Because I know a thing about that Apple support thing

dreamy vigil
#

Don’t worry about it Boo

#

It’s been going on all day

lethal aspen
#

No I wanna help

dreamy vigil
#

It’s a consumer rights issue

ancient valley
#

Dinny, is there a possible way that i can help u with?

#

You maybe talking about the maintenance in the server?

lethal aspen
#

Like can u not purchase or something like that?

dreamy vigil
#

Obviously they had a server crash with s364

#

No acknowledgement

lethal aspen
#

Aren’t a lot of servers under maintenance

dreamy vigil
#

Progress has been lost

atomic meadow
#

Seeing as they finally got the server back up please give them a chance to see what happened and I'm sure there will be something remember it's still very early in the morning in china

dreamy vigil
#

Payouts lost

lethal aspen
#

Oh

#

Dinny I lost my acc

ancient valley
#

Server is lost? Or closed

lethal aspen
#

Do u have any way of having like a random pic of ur id?

atomic meadow
#

It was under maintenance for a very long time and it reset

dreamy vigil
#

People have spent a lot on this

ancient valley
#

Dont worry, a rollback right before the server update is not a big deal.

atomic meadow
#

They finally got it back up so have patience

#

You lost none of your personal progress

faint whale
#

What

lethal aspen
#

Ok fon u help him

faint whale
#

I can play

ancient valley
#

Give them time to syncronise the data

dreamy vigil
#

It’s ok I’m raising with Apple as nobody in game seems to want to reach out.

faint whale
#

👀👀

dreamy vigil
#

Sorry for bothering you guys

atomic meadow
#

It takes time for that @dreamy vigil

lethal aspen
#

No this is supposed to be support

dreamy vigil
#

I thought you guys are just mods on discord

ancient valley
#

Its all fine and i understand totally. Im sure developers will prepare a nice rewards after all goes back to normal.

atomic meadow
#

We are but we talk to the devs as well when they are available

dreamy vigil
#

Well they had best look at individuals progress in events

atomic meadow
#

They gave a nice recompense for the svs crash I'm sure something of that nature will come to you again you lost no personal progress only arms race progress

lethal aspen
#

Wait what’s compensation

dreamy vigil
#

I get that. I am a dev for a tech company and I know how it works

atomic meadow
#

They usually give good compensation when things like this happen

lethal aspen
#

And if ur server didn’t crash do u get?

dreamy vigil
#

I don’t want any of you guys to feel like your not helping

lethal aspen
#

Lol free stuff if they do

dreamy vigil
#

But there is only so much you can do and pass on messages

ancient valley
#

Dinny, what i can suggest, before taking it to applestore, give developers time to fix the issue and syncronise their former data with a new one. Probably error occured during maintenance and they had to make like a factory settings.

#

Syncronise can take up to 1-2 hours possibly.

atomic meadow
#

If you want individual then gonna have to give even more time if that's what they do or they may do like they did for svs and give everyone top rewards

dreamy vigil
#

The mods on here are the only ones who reached out at all

lethal aspen
#

Dinny try the cache thing

#

Or try redownload

#

That’s all I know what fixes like half the bugs

#

😂

faint whale
#

What Bout me i want my reward on s 386 😂

lethal aspen
#

Precisely

dreamy vigil
#

Rhys52 has been dealing with it all day and I appreciate all efforts

ancient valley
#

Im not a mod dinny, but i tell u how it will happen just by experience. Dont misunderstand me. I have no authority here

dreamy vigil
#

But I know how these things work

atomic meadow
#

I've been at work but advising as I could I have kept up with the issue as well

#

Rhys has been talking to me about the issue and we even sent an in game report from our personal characters for you

dreamy vigil
#

Thank you guys

ancient valley
#

Give developers time, all will be fixed in 1-2 hours im guessing if they take the steps i think

dreamy vigil
#

Seriously mods on here have been great but our server is in a mess

#

People quit

atomic meadow
#

We are limited but have been doing what we can now it's time for the devs to have a chance to do something now that it's back up usually once they find out what happened they send compensation

dreamy vigil
#

And a lot of progress lost

ancient valley
#

In such companies u can always expect a month of data backups. they just gotta go back to the date of before the update, syncronise all data and you will get all your characters back just like normal with compensation rewards.

atomic meadow
#

Other than arms race what progress was lost

dreamy vigil
#

Yeah thanks funroz and bumblebee and everyone who has helped

#

Im gonna take this battle from here

atomic meadow
#

And area forts

ancient valley
#

Fonroz, if ive read correctly? He says their characters got deleted?

#

Or am i mistaken

atomic meadow
#

If they are to know what's gojnd on we need everything for them

#

Don't think any were deleted

faint whale
#

Yayy i have my account back

ancient valley
#

By saying all progress lost ?

faint whale
#

Love you all for the efforts you made ❤🥰❤🥰❤🥰❤🥰

dreamy vigil
#

Timings of recruit vouchers. My account on another server affected. Resources lost, all tax center chances and purchase items store chances from previous day

lethal aspen
#

Boo ram is beating me

ancient valley
#

Oh

dreamy vigil
#

Mining resource lost, gold collection

ancient valley
#

Omg. I thought all server got deleted lol

dreamy vigil
#

Our alliance scrambled

ancient valley
#

My mistake sorry. Those are not progrresses.

#

Because you never did them.

dreamy vigil
#

People quit

atomic meadow
#

I am sending everything to them but you. Have to give them a chance to inspect and find out what happened

ancient valley
#

Progress is something you actually do and loose them.

dreamy vigil
#

I did do them

atomic meadow
#

Even the play stores say the same

ancient valley
#

Try contacting in game support they say in play stores 😉

#

And im sure devs will prepare a lovely compensation for the time that server was closed.

atomic meadow
#

For certain issues yes and I'm agreeing with that as well but patience is key

dreamy vigil
#

Ok Im out - thanks furoz

#

I’ll go my own path as well

lethal aspen
#

Guys tell me what compensation is

#

So ima complain if it’s too good 😂

faint whale
#

No

lethal aspen
#

Bruh

#

Ram I will supermass

faint whale
lethal aspen
#

😋

faint whale
#

He is mean

atomic meadow
#

It's a gift from the devs for something happened major that wasn't your fault

faint whale
#

Do something

ancient valley
#

Compensation is a package of rewards that has been sent by the game developers via system to everyplayer in game or server.

lethal aspen
#

Yeah I wanna see what it is

atomic meadow
#

Such as system crashes and the like

#

If not in the affected area you won't see it

#

It varies based on the issue

ancient valley
#

For the times that server is closed / or bugged / or due to a problem, to keep things balanced for people they could have achieved but they couldnt due to the situation, they give some kinda rewards, called compensation.

lethal aspen
#

So what would u speculate the rewards to be

atomic meadow
#

🤷‍♂️

#

Their choice

faint whale
#

But i do have a question

atomic meadow
#

?

ancient valley
#

For svs rewards problem, they made a compensation of gifting top rewards to every player.

faint whale
#

Can i get the reward (if there is going to be one ) on my account on 386 ?

lethal aspen
#

😂

atomic meadow
#

For svs rewards problem, they made a compensation of gifting top rewards to every player.
@ancient valley the crash you mean

lethal aspen
#

Same on my 2 accounts

atomic meadow
#

And only the affected servers

ancient valley
#

Yep

faint whale
#

I was affected ..

ancient valley
#

In such kinda situation, i would say huge amount of gems to make the compensation for players.

atomic meadow
#

Otherwise it isn't fair the the ones affected

lethal aspen
#

Lol ram technically u were

#

But it’s kinda ur fault u switched

#

Lmao jk

faint whale
#

👀

atomic meadow
#

Only the character in the server

#

Better clarification

#

Lol

lethal aspen
#

Ram is gonna be mad

#

Or other p word

faint whale
#

Mate

#

I deleted it

#

Never going back to that cursed server

lethal aspen
#

?

#

Oh 😂

#

I hate how they don’t have world leaderboards yet

#

Is it rly that hard?

atomic meadow
#

Once they are on I'm gonna talk to them about it as well for players affected that had toons in the affected areas see if there's anything that can be done of it affected progress

fallow lance
#

Appreciate all the help!

final olive
#

@atomic meadow Every alliance on s364 lost their AreaBases and have to reclaim them. Most seem fine and able to be re-captured. However there is also a bunch that appear to be in eternal peace state. Locked and no war state timer.

#

But overall thanks for all the help today!

atomic meadow
#

@final olive Can you ss the time locked ones for me @fallow lance same if your affected the same

ancient valley
#

Happened same after svs to us btw fonroz

atomic meadow
#

Us too

#

Had to take them back but I don't remember time locked ones

ancient valley
#

Time locked was fixed after 9hours

#

The peace situation i believe it might be a visual bug

atomic meadow
#

Was it

#

Oh ok

#

Obly had one area so it didn't affect me in that regard

ancient valley
#

I would suggest them to wait 9 hours and if the problem still continues then maybe report with a screenshot once again.

atomic meadow
#

That works whichever they want to do 😊

final olive
fallow lance
#

The one I posted, I had marches in it gather gold for arms race. Not sure if that had something to do with it

#

Many others are also with no timer

#

@atomic meadow

atomic meadow
#

Ok I will pass sit along thank you 😊

fallow lance
#

I read the comments, give it 9 hours. Hopefully that fixes it

lucid plaza
#

Has it been brought up that many members are getting the "level is too great" to see stats messages

#

1 and 2 levels apart are showing it now

daring pendant
#

I don't know whether you wanted it or not you can see the grid on the snow

#

Since the update

long burrow
#

Weird pattern in the snow terrain

daring pendant
#

Lol help me

wheat tree
#

Can you please bring a function into play that starts production at all barracks / airports / naval bases at the same time.

tranquil olive
#

Apologies if this is not the correct channel. The 364 server issues yesterday cost a lot of lost resources, time, and set us behind for SVS. I myself had to use gems to port back to my alliance base because when you all reset us you scattered us to the winds. Will the developers be doing anything to compensate us for this?

heavy trout
final olive
#

S364 is back online however there are still a bit of bugs with the server. Know it’s been asked but do we have any new response to this? In game customer service says there’s no issues... we have a server full of players saying otherwise and I personally just lost 1000 gems.

heavy sand
small swallow
#

S364 is still getting screwed over! Can’t get any supply drops due to your people not fixing this shit yesterday.

#

Same issue Eric posted still going on.

gentle spade
#

Please, STOP moving 💩 around with every game update. I’m afraid to update the game after today’s update, in case I would have to use a compass now to find a menu item. This is becoming ridiculous.

wheat tree
unreal fiber
#

Building of Gold mine in progress

neon palm
#

I assume you gotta know about this already, but switching components is buggy. When you remove something it might get stuck thinking its in use and wont let you re equip it without restarting the game

final olive
#

Into the second day... any updates on all the issues with s364?

storm lion
fallow lance
#

@heavy sand it has been roughly 24 hours since 364 has been back up. Most of our areas are still stuck in peace mode and we cannot get areas.

final olive
#

^ and that’s still after the server was down for most of the day prior. We still haven’t heard anything in regards to the down time nor received any compensation/ inconvenience gift.

atomic meadow
#

I will ask again they mentioned they were working on it yesterday I will see what I can find out

final olive
#

Thanks again @atomic meadow 🙏

atomic meadow
#

😊

fallow lance
#

Thank you

gentle spade
iron comet
#

@neon palm noted

#

@storm lion noted

#

No cane in her had now

lost umbra
#

Urgent bug

small swallow
#

Can’t attack anything.

lost umbra
small swallow
rich night
#

Can't attack world boss it saysy marching queues are maxed after I withdrew them all

lost umbra
#

Always march fail

modern geyser
#

Ich kann nicht mehr angreifen

lost umbra
#

I can't attack this whole day

plucky wolf
#

Yeah I’ve got the same problem it’s telling me I have troop out when I haven’t

small swallow
#

Lol glad im not the only one.