lighting

[spice halo]

The one above it?

[weary sigil]

yes

[spice halo]

Ok thanks

How high can the ring light go

[weary sigil]

as high as you can extend the pole I guess
from what I see in the tech specs it says
Adjustable length: 33 - 54 cm / 13 in - 21 in so 54cm would be the highest

[weary sigil]

did you manage to fix it?

[spice halo]

Not yet

[weary sigil]

it's not hard
do you still have the Quick start guide?

[spice halo]

I don’t think so

[weary sigil]

https://res.cloudinary.com/elgato-pwa/image/upload/v1702484786/QSGs/Ring-Light_QSG.pdf

the part I circled is for the camera and should be mounted "inside" (the middle) of your ring light, it's not an extension to have the ring light higher

if you look at the quick start guide I sent, the part I circled is the part that goes in the middle of the ring light to put your camera

[spice halo]

Ok thanks

[wooden heath]

https://www.youtube.com/watch?v=bjWanyl0Gcc - you probably need around the 50 second mark here

[weary sigil]

Please do not ping me

[spice halo]

I got my ring light fixed

[weary sigil]

[spice halo]

Down to dm I might need help setting it up through stream deck?

[weary sigil]

Cannot help with that sorry, first because I don't do DMs but also as mentioned already I don't have a ring light nor a key light from Elgato so no idea how to set it up, but I am pretty sure the video Arcsane posted may have an answer for that too? did not watch it so cannot guarantee it

[lament anchor]

Any grids for Elgato Key Lights?

[woven rover]

There are several on places like Etsy, Thingieverse etc

No official one though.

[rich zealot]

yes... but on Etsy

[bold glen]

How helpful are the grids? I have a few key lights laying around and I wanted to revamp my lighting.

[rich zealot]

I like them they’re neutralized the brightness a lot so I can actually increase it a bit and have more focus lighting.

[bold glen]

Awesome. Thank you, I'll have to check them out on Etsy!

[kind shale]

Hi, I wanted to finally gift myself a Keylight air but now I can't find them

were they discontinued?

[wooden heath]

Yes, it was End of Life back in November. See https://help.elgato.com/hc/en-us/articles/4642544014733-Elgato-Legacy-and-End-Of-Life-Products
You may still find some with other resellers who haven't cleared their stock yet, but it is no longer being made.

[kind shale]

huh, bummer

is there a specific reason?

[woven rover]

New version is most likely coming soon with support for 5GHz just like the fullsize Key Light

[kind shale]

oh good

more 5GHz devices

please tell me wired is an option

[woven rover]

We don't know anything like that, we're regular users

[wooden heath]

If you want wired, go with Key Light Neo - it's the only one that currently does connection over USB

[woven rover]

But it just stands to reason that an MK2 version is very likely since one already exists in the same segment

[cobalt trench]

haven't used my portable elgato light in a couple of months and came back to find it with a expanding battery. was in a dry, normal temp area like the rest of my gear - def out of warranty. do i just safely discard it? think Elgato support would offer any remedies?

[wooden heath]

Don't use it, just in the event you're not familiar with swollen battery issues - swollen batteries are a fire hazard, and lithium fires are hard to put out.
But yes, check with support through #official-tech-support . If nothing else they may have safe disposal directions (usually that just involved taking the unit or battery to a nearby location that does e-waste pickups as many are equipped for battery issues).
In theory the unit works with the battery removed, though I don't suggest removing that yourself with a swollen battery unless you have the means to do it safely.

[cobalt trench]

Much appreciated

[wicked willow]

Yeah my personal phone battery got swollen a few days ago

Like almost the whole left side of the screen popped up

[rich zealot]

you should reach out to the maker, and see if they can replace it, via warranty etc...

[rich zealot]

be safe. those things are dangerous to hold on too via expanded swollen batteries.

[wicked willow]

It’s a iPhone 11 Pro

[rich zealot]

Ok… my suggestion, still stands to reach out to the manufacturer.

[modern torrent]

I currently have these 2 cheap lights from amazon... would 1 Elgato Keylight be an improvement on 2 cheap ones?

[wooden heath]

That's a very subjective question, and depends a lot on what sort of lighting effects your trying to achieve.
Typically a two point setup with main light and another one to reduce shadows is pretty common - you could pair a Key Light with one of the others to achieve that. But there are a lot of other ligting setups out there as well.

I guess the furst quetsion you have to ask is what do you need that the cheap ones aren't doing for you?

[modern torrent]

I would assume the keylight is a lot brighter so it would light up my face a lot more. I feel even with these 2 lights there are still a lot of shadows and I'd like to remove as much of those as I can!

[prime kernel]

Bought a grid for my keylight lol. Not sure how much of a difference it makes but it seems to do quite well from a brief comparison

My only issue is that I wish I could move the light more to the left

[rich zealot]

looks good

[median ether]

If im capturing just my face just below my shoulders will this light up my face with great clearly on Webcam?

https://a.co/d/26vOFoZ will this do the trick?

[blazing thicket]

hey,

I've now got myself a polarizing filter for my Facecam Mk1, it fits surprisingly well. now I'm looking for a polarizing film that I can put on my Keylight Air. Does anyone have any experience with this? Can you simply cut it to size, because I can't find one for the dimensions of the keylight air?

[modest yoke]

Was the ring light discontinued?

[woven rover]

https://help.elgato.com/hc/en-us/articles/4642544014733-Elgato-Legacy-and-End-Of-Life-Products

actually its in the list ages ago

didn't know xd

[modest yoke]

RIP :c

[shadow hill]

WAIT, nooooooo

[wooden heath]

I'm honestly surprised it took that long, given the light shiped with a Master Mount S which was discontined ages ago

Shame though, i'ts a nice setup

Will have to see what comes form it in the future

[pliant marsh]

Hello,

I have two lights, the Air and the regular one, and for the past two weeks, every time I want to turn them on from my computer or phone, I have to unplug them and plug them back in to regain control. Is this normal or a bug?

[rich zealot]

that is unsual. Are they all on the same network?

[pliant marsh]

Yes, and I remember resetting the assets about a month ago. It worked until now.

[rich zealot]

Try connecting them via to your mobile device on the same network and then try seeing if it shows back up in control center on your PC

[pliant marsh]

They're already on the same Wi-Fi network as my phone.
I'm going to reset them again, but it's getting annoying for products that are somewhat plug and play.

[lost vortex]

Could be poor wifi signal, but also see if there's a new firmware available.

The lights go through the access point/router first, so even if your PC/Phone is right next to the light it has to take the longer route.

[pliant marsh]

Alright, so I'm less than 10 meters from my Wi-Fi router.
My computer is wired, here are some screenshots from the 2 Keylight apps.

[primal crystal]

hello, I recently was gifted key lights and am having a horrible time trying to update the firmware. I have restarted both the lights and even my pc.

[tidal ether]

So my sister got me the Keylight Neo for my birthday and I was wondering if the little piece thats supposed to go on the monitor is supposed to be super loose or if I am able to tighten it

[wooden heath]

It's removable entirely, so you should be able to tighten it

[wooden heath]

For firmare update issues like this I would check with #official-tech-support . Aside from resetting things, and making sure you don't have any security apps blocking the connection (and that the lights aren't dropping off the wifi while trying to update), there's not terribly much info on resolving firmware update issues like this in the public, as it's usually pretty solid. I would suggest when you restart the lights before updating again leave them off 20-30 seconds before powering back on to make sure they fully reset before the next update attempt

[wooden heath]

Any chance your home router updated in about the same timeframe? Sometimes we'll see issues where routers add features for power saving (Automatic Power Save Delivery / APSD / 802.11e) that can get toggled on in updates, which has been known to put connections to low bandwidth devices that infrequently communicate to sleep, in error. It might be that the router is putting the wifi link to your lights to sleep now, due to low activity when you're not using them. If that's the case check your router for power saving settings to see if you can disable them and if that improves the connectivity.

[final pasture]

Hi I'm new here and writing because I've been having an issue since Wednesday that I can usually fix on my phone but I've ran out of options. I've scrolled back through this channel for some insight and found some interesting that I might need to look into but for now here is what I have:

Two standard key lights is my setup. They connect to my phone which then allows me to connect them to my PC and my streamdeck. Anytime the power goes out at home or if my internet goes down due to ISP maintenance, I have to reconnect my keylights to my phone. I always have been able to pair it without any issue (reset the keylight, use control center on my phone, select the lights, select the network, enter password, successful pairing). However, this time both lights will not complete the pairing. When I reset the lights, I am able to detect them as a wifi source, and the control center app is still able to find them as an available device. There is an attempt to pair and after 30 seconds it just says "accessory not found".

I have tried unplugging the lights for a few minutes, confirming my wifi password is spelled correctly, restarting my phone, holding my phone to the lights during pairing, disconnecting my router and modem, and the issue still persists. Two things that caught my attention while reading this channel are the wifi username issue, and possible security controls that are blocking the connection. I read something about the connection not working if your wifi username has a space in it? Mine is currently DD Home (example) with a space in between the initials and the word "home". I'm not fully convinced this is my issue because that username has never changed and I've been able to pair the lights in the past. Regarding security controls, I have no idea how to check if my wifi has anything blocking the connection from completing the pairing. I guess I'd have to check my router settings but that's a whole story. If anyone has any insight into this I'd really appreciate it

[wooden heath]

If your router is getting reset when the power outages happen make sure it didn't get set to WPA3 only for security as the lights won't currently run above WPA2. WPA2/WPA3 mode shoulf be fine.

[final pasture]

When I check my wifi details on my phone it says "wpa/wpa2-personal"

Once I press the "ok" to connect to either of my lights, the light turns off for about 5 seconds, turns back on, and after about 15 seconds it does one flash. After a total of about 30 seconds I get the "accessory not found" and I'm trying to figure it out. Unfortunately I'm having issues logging into my own router settings, so that's one of my last chances of figuring this out, because I feel like I've tried almost everything else

[wooden heath]

When you reset the lights are they showing up as their own access points after they reboot before you try to pair them with your network? If the reset correctly they should show up as their own access points in your WiFi list untill setup which would at least confirm that they're resetting correctly and the wireless radios are working as expected

[final pasture]

When I do a reset, I can go into my wifi settings, do a search for available devices, and yes the lights do show up as their own thing for me to tap and connect. I'm not sure if that's what you mean

When I try it on the CC app, I tap on the light, and it says something like "a temporary signal will be used to connect" and I accept. It then takes me to the list of wifi signals to connect to, I select my home wifi, enter password, and that's when the cycle begins of not being able to complete the pairing

[wooden heath]

When you look for local wifi points, not when you search with the app

So if that’s what you mean, yes. If you’re only searching with Control Center check for actual nearby wifi points instead with your OS

[final pasture]

Correct, my phone itself shows the light as a local wifi point. The "available via control center" pops up as a copy of my main hone wifi name sometimes, not sure if that's relevant at the moment

[wooden heath]

It lets us know the radios in the lights are likely fine, it’s most likely a software or router issue

Does the computer also have wifi or are you using the phone to get the lights onto the network so you can connect to the lights over the computer’s Ethernet?

[final pasture]

I'm doing the phone method you mentioned. Once it's connected to my phone, it shows up on my desktop CC which then allows me to connect the lights to my streamdeck and the Lumia program

[wooden heath]

Honest I'm unsure why the config on these is clearing to begin with, unless the router itself is resetting with the power outage. But I've no idea outside security settings what it might reset that the lights refuse to connect with it when they did before

You might want to check in with #official-tech-support on this one

[final pasture]

It's very strange for sure. I actually ended up having a small breakthrough and now have a different but similar problem

Due to faulty drivers, my computer wifi neve worked. I FINALLY got it to work and now I can confirm my computer has a wifi option. I can now use control center to detect and connect to my lights. However! 😂 I reset my light, found it with my PC control center, connected using my home wifi, and I'm getting a "successfully connected" message. The problem now is that I don't see that connection being shown anywhere. My stream deck is not picking it up, and I can't control the lights on control center 🤔 I had to step out of the house but I will continue looking into it once I am home

[final pasture]

Just here to give an update in case anyone has a similar issue in the future: it took multiple instances of turning off/on my router so my keylights could end up connecting to my phone and then my computer

But also a big thank you arcsane for helping out and responding + troubleshooting

[solemn geyser]

Hey All i just got a Light Strip Pro and wondering if there is a way to make half of the strip one color and the other have another and just have it hold them statically? I have it all connected to the control center app but all the effects are pretty dynamic, looking to start off with 2 different colors in the same strip.

[solemn geyser]

SO, I bought a second light strip I have both of them paired to my computer but they are both synced. How do I get individual control of them? They arnt connected physically so it has to be in the software?

[lost vortex]

In case you didn't figure it out

In preferences of Control Center

[solemn geyser]

I got it, still don’t have individual pixel control of the strips but C’est la vie

[lost vortex]

Oh yea, original Light Strips are unified. Light Strip Pro introduced Addressable RGB.

[ornate wedge]

Any recommendations on how to replace multiple bulky Elgato 12V power supplies with a single device for three key lights and two other 12V devices, all of which have some form of a 5.5mm plug?

[devout nymph]

Hi everyone, I'm Italian. I'd like to know how to position the streaming lamps to have a very perfect and professional live stream. I haven't purchased these lamps yet. If I were to buy them, could you help me remotely? Or maybe even tell me how to position them correctly to have that very professional and fluid play of light. Thank you.

italian: Ciao a tutti, sono italiano. Vorrei sapere come posizionare le lampade per lo streaming per ottenere uno streaming live perfetto e professionale. Non ho ancora acquistato queste lampade. Se dovessi acquistarle, potreste aiutarmi da remoto? O magari dirmi come posizionarle correttamente per ottenere quel gioco di luci professionale e fluido. Grazie.

👍

[devout nymph]

help me

[shadow hill]

Position them so that one light illuminates the area that another light creates shadows from

One to each side of your face at an angle and a couple feet away is probably best.

[devout nymph]

🙂 thanks @shadow hill

[glass fiber]

Hi, can someone help me with a minilight to connect on WiFI? I remember that first time was easy to connect, but now I don't know anymore, I can't connect to WiFi..

[crystal forge]

does anyone know how warm this light gets? Asking for safety xD couldn't find it online

[vestal crane]

Assuming your asking as in "warm" to the touch? and not the temp/brightness of the light output itself..

Would ask in the chat of the stream you captured it from..

[wooden heath]

It's actually an LED based light strip styled like a neon light iirc, not an actual glass tube one - so not very warm.

[crystal forge]

Its my own 🤣

I had it on for 2h and it wasn't very warm to the touch, ao decided that is a safe place for it to hang

[clever mason]

Hello everyone! I have a question, I have 2 elgato keylights and yesterday I was showing a friend how it was looking on OBS and it was awesome.
Today I was going to record something and now my face looks like if I have the sun in front of me haha like it’s super shiny. The weird thing is that i have the video from yesterday using a lot of light and it was looking great. What could it be?

[kind badger]

do u have a window in that room? Just wondering if it was different time of days so more light makes it brighter in the room.

[clever mason]

Hey! Yes I do but I do everything in the night so the window don’t affect. It’s so weird. I just don’t know how to do it now and 2 days ago it was so cool

[kind badger]

then my thinking is either a setting on the cam switched or changed. Usually when I do camera or lighting I get it where it looks good and take a screen shot of the settings to be safe and look back at them if something goes wrong or an update

[clever mason]

Oh that’s intelligent haha

[rich zealot]

what camera are you using along with the light?

[clever mason]

The Logitech c920

[rich zealot]

do you have a set configuration, or it changes via auto?

[clever mason]

Yes I think so, because everything was okay and all of a sudden changed

[rich zealot]

see if you can manully configure it, and make sure auto is off.

[clever mason]

But in the settings of OBS or the webcam

[kind badger]

I would do both

[rich zealot]

agreed both

[clever mason]

I have this on OBS. Its zoom, idk what is the second onw, Exposure, black,blanck, panoramic and inclination

idk if that is okay

and then on the logi app i have frame rate on, auto focus on and thats all i guess haha

[wooden heath]

If you're getting contrast blowouts where thigns are white with no detail, it's probably auto exposure being on there, as it might be metering the wrong part of your scene. I'd try setting that manually to see if things improve.

[clever mason]

oh okay ill give it a look. Just moveing it until i found the best setting with no auto exposure?

[wooden heath]

Pretty much

[clever mason]

ill do it but is strange that one day it was perfect and the next one was all shiny

[teal plank]

Hi, i'm an unhappy owner of 2 KeyLights. One of them was under RMA few months ago (they change or repair it) the second one wasn't. But the issues for both KeyLights are the same. They lost wifi connection. I don't know how many times i did the pairing procedure, it's works for one day and after that still i have the same issues: Streamdeck show me one of them sometimes, very often both can't find. Control Central too can't find my KeyLights. I'm real frustrated because is this the first Elgato product that really make me unhappy (i have 2 streamdecks, 2 facecam, 2 wave DX so i'm really Elgato fanboy). What i can do? Firmware is updated so i have no idea what i should do.

[rich zealot]

are they on the 2.4 wifi band?

[fallen basalt]

What is everyone doing for ambient lightning as well as key lights outside elgato that work from the stream deck?

[teal plank]

Yes, they all are on the 2.4 band 😑

[rich zealot]

same network as your pc?

[teal plank]

Not because pc is under cable. But also control center on my phone can't find my keylights

[rich zealot]

and it's also on the 2.4 network?

[lone cairn]

hey! does anyone use the mini key lights? mine always turn off 10-15 minutes after i turn them on and im not entirely sure why

[wooden heath]

Are they running in Studio mode, where they have dedicated AC power and the batteries are disabled? And does whatever power supply you're giving them have at least 2.4 A? If you're not providing enough power they may supplement with the battery til it runs out then die.

[wild mauve]

Hello i have qestion. I want bought elgato facecam mk2 and i nede lighting setup. I streamung only on night…i dont k ow if i need one light center next to camera, or two loght (legt and right side) which light choose? Neo? Or? Can you please help me , thank you.

[strange bane]

Hello, I have three Elgato Neo Key Lights. I connected them to Wi-Fi through my phone and set up Stream Deck to control them. Everything works fine until the next morning. When I wake up my Mac and try to use the light controls in Elgato, they don't work. When I check the Control Center app, the lights are not there. I have to manually reset the Wi-Fi and add them again through the app. What is going on with this? Do you have similar problems?

[fallen basalt]

What other lights are folks using in association with the streamdeck outside Elgato? I see nothing but problems connectivity wise with the Elgato Keylights

[delicate jacinth]

I have no problems with my key light and i just run it off my phone. I like it very much.

[rich zealot]

I can't say I've had issues using a mesh router, but I also have 2.4GHZ and 5.0GHZ on this router.

since my wired and wifi are on the same network, I am able to control via pc or mobile .

[meager plover]

you can do a homebridge setup and put any extra lights on a remote control plug

[ivory wyvern]

Does anyone know exactly what lights are supported by official Stream Deck Plugins like Neewer Control and Amaran Controller?

[rich zealot]

I don't have those items, but I'm sure the webpages should tell you which ones are supported with the plugin.

[cinder tangle]

Elgato Key Light 2.4 GHz setup explained (and why you can switch back to 5 GHz)

The Elgato Key Light only supports 2.4 GHz Wi-Fi.
If your router uses one combined SSID (2.4 + 5 GHz), the Key Light often won’t connect.

What worked for me:
1. I split my Wi-Fi bands in the router (separate SSIDs for 2.4 GHz and 5 GHz)
2. Connected my phone to the 2.4 GHz network
3. Set up the Key Light on the 2.4 GHz Wi-Fi
4. After setup, I switched my phone and laptop back to 5 GHz

Important part:
Once the Key Light is configured, it stays permanently on the 2.4 GHz network.
Switching your own devices back to 5 GHz does not affect it as long as:
• the 2.4 GHz SSID stays enabled
• the SSID name and password don’t change

Both 2.4 GHz and 5 GHz are still behind the same router / LAN, so everything works together normally.

Summary:
• Key Light → 2.4 GHz (always)
• Laptop / phone → 5 GHz (for speed)
• One router, one network, different Wi-Fi bands

This is expected behavior and the most stable setup.

[wooden heath]

Key Light Mk1 only does 2.4. The current Key Light Mk2 does 2.4 and 5.

Of the lights that are 2.4 only, it is just the original Key Light and Key Light Air.
Key Light Mk2, Ring Light, Key Light Mini, Key Light Neo all have 2.4 and 5 Ghz support.
Key Light Mk2 and Neo also support the Key Light Remote.
Neo also offers USB control (though since this requires powering it from the PC USB port it can limit maximum brightness due to power, if it's a standard USB port, not a high power one or Thunderbolt port).

Similarly once your lights are on the network as long as everything is on the same subnet, you can put your PC back on wired Ethernet as well, which you generally want to do for QoS if you're streaming. In a pinch you can also use the Mobile App to joing the lights to the network, then add them from the PC (though you may have to manually add them by IP that way in some cases).

None of the lights currently offer 6 Ghz or WPA3 support though, since that's a question that somtimes comes up

(WPA3 has been known to cause some hiccups with them on newer ISP provided routers that are defaulted to WPA3 only for some god forsaken reason - WPA3/WPA2 mixed mode is usually fine).

[woven crest]

How do I go back a version on my elgato drivers?

[frosty raven]

I've been having issues with my Key Lights/ Control Center not displaying my Key Lights.

One moment their n my Control Center, next their completely gone. Have to then turn both off, then back on.
Sometimes that doesn't even work.

Location of where I am has received "MULTIPLE" Black Outs.
Every Week of every month I believe.
It got so bad that I'd of sued someone.
& I was told by someone that I needed patience.
Well, it's different when ur HRS long work is then trashed. but patience! "Phuck off!"

[fallen basalt]

Neewer will not work. I bought some and sadly had to return bc they need an adapter they no longer sell.

Problem is you cannot control the newer neewer lights on your desktop which is absolutely comical considering you can link it to your phone via Bluetooth

[ivory wyvern]

For real? I heard the GL1 Pro officially supports Stream Deck

[fallen basalt]

I had the small magnetic TL97C which has Bluetooth and it requires an adapter which makes zero sense when my motherboard has bt built in.

I wanted other lights around the studio. They have nice lights with Bowen’s mounts that have BT but I fear the same thing is the issue.

I also am looking for small hair lights, not a 15” panel.

[green stag]

Hi! My Elgato Key light suddenly lost its memory and now I need to config it again to get it working. However, I cannot get it to connect to my 2.4ghz wifi network I created with my phone. Are there some known issues with wifi networks that prevent the light from connecting or be found?

[green stag]

Is it possible that my key light is connected to a different wifi network? How does the key light find and choose which network to connect to?

The light is blinking twice every 5s or something so it may still be trying to find the wifi

[green stag]

OK I was able to find my second key light on my phone control center app since it still remembered the hotspot and can now control it. However this first key light still cannot be found.

[green stag]

Yeah, I'm assuming now that the other light is just somehow broken because I cannot find any way to connect it to the wifi network. It's sad how bad products these key lights have been since all other Elgato products have been great but these key lights have always had issues.

[wicked willow]

do you happen to have a home network outside of your hotspot to check if its a key light problem or it doesnt want to connect to your hotspot

[green stag]

Yes but I've never been able to find any of the key lights in my home network eventhough there are two different wifis (2.4 & 5ghz) available.

[green stag]

I've always used two phones to control the lights. One to create a 2.4ghz hotspot and one to connect the lights and to use the control center.

[fallen basalt]

What are people using for rim/hair lights? Ones that can be commanded by the stream deck

[cinder pagoda]

Stream Deck software, with plugins, can control many ones, if that's not enough our friends from bitfocus offer even more controls - but surly we recommend our lights to keep it easy in one single ecosystem

[cinder pagoda]

can you please open up a ticket at help.elgato.com so our colleagues can have a look what's going wrong?

[green stag]

Alright, I've created a ticket (#2008783508)

[reef agate]

Hi!

Can I type the products' features and suggestions here?

[wooden heath]

Feature suggestions go to the link in #feature-request

[merry ginkgo]

hey i noticed that there is a budge in the backplate of my keylight mini, it's at the center running from where the screw hole is located. Do i need to worry about it or is just something cosmetic? (it's from bottom to top where the bottom at the screw hole is a bigger rounding from the frame and the plate)

[wooden heath]

Check with #official-tech-support - that bulging may be a bulging battery. If it is, you should not charge the device as a if a battery has started to offgas and bulge it is potentially a fire hazard.

If you have to use the device, set it for Studio more for now to bypass the battery, or remove the battery entirely.

(that latter is risky and should only be done if you know what you're doing with handling the battery)

[green stag]

So I got a discount code to replace my old light. Is it somehow possible to make sure I get the newer model mk2 which actually can support 5ghz wifi when purchasing the new light?

[cinder pagoda]

We no longer make MK1s

[green stag]

Sure, but that doesn't answer the question 😁

[wooden heath]

If you're getting it from Elgato's store they have no more mk1, is what Rockenheim is saying, because they haven't made the old one in around 2 years - you can't get the mk1 anymore (unless you find one in stock with a third party reseller somewhere) so you shoudln't have to worry about it.

Store listing for the Key Light also specifially lists 5 Ghz support in the tech specs so it would have to be the Mk2

[green stag]

Thank you! 👍

[surreal seal]

Got a keylight to brighten up the setup a bit. I think I need another.

[kind badger]

I'm looking at buying some elgato lights and was wondering do they have to be plugged into the pc to be able to control them through the stream deck?

[wooden heath]

Only Neo can be plugged into the PC for control. Generally they all connect to your WiFi and get controlled over your network.
Of the two currently still produced:
Key Light Mk2 connects to Wifi, and Key Light Remote.
Neo connects to WiFi, Key Light Remote or USB (note that on USB, most USB ports don't offer enough power for max brightness (see image )

There's also an app for the mobile phone you can use to control them (though you can't setup automation actions like running it through Stream Deck).

That said Stream Deck can't control them directly if that's what you're asking - if controlling via Stream Deck the PC still needs to be running for the Stream Deck and Control Center Apps, just no direct conncetion needed for the lights

[cinder pagoda]

XD, i'm not aware that we have a single mk1 (2.4ghz only) one left - if nothing unpredictable happens you should get a 5ghz capable one

[rich zealot]

I think this is why the questions are coming up about the key lights. is the 2.4 a typo now that the mk1 aren't made anymore? or an idication for compatibility on the mk2?

[woven rover]

MK2 does both 2.4 and 5ghz

[rich zealot]

thanks, I was thinking so. I wasn't sure if this is why peeps were asking about the 2.4 vs 5ghz. I figured it was factored in.

[woven rover]

[rich zealot]

[wooden heath]

I do note that that's the SKU of the Mk1 though

Even though the product is clearly the 2

[green stag]

I was more confused because of the SKU number still refers to mk1. 10GAK9901 should be 10GAK9902 for mk2 if I'm correct.

Many of the retailers copy the details from this elgato site too.

[wooden heath]

I wish they would copy from the site - most copy from the packaging or order info itself, but there's a SKU and an RMN number they often mix up and results in issues with price matches.

[rich zealot]

Ah that makes way more sense.

[rich zealot]

I think that needs an update.

[glossy stump]

Anybody know why this is happening

[gaunt marsh]

My Keylight is suddenly acting weird. I could normally always control it ony my streamdeck, but now after a PC restart it loses connection

I have to reset the keylight by holding the button, typing wifi password and allat, every time I restart PC...

[dusky kiln]

I'm there with you. I'm using a keylight mini and it just now lost connection and now my system cant find it. If I plug it in to wall power it works fine but as soon as I plug it into my computer it starts flashing.

[gaunt marsh]

Elgato too expensive to just randomly break like this

[wooden heath]

Have you checked with support to see why the light is losing connection? If not open a ticket at the link in #official-tech-support

Powercycling alone should usually fix it, and it'll reconnect 30 seconds or so after restarting, but if it's losing the connection entirely, either your router is rejecting it or the settings aren't persisting correctly

[reef agate]

Hi every1.

I'm Georgie Lynn, and I'm just here 2 say Key Light minis are cool 4 both indoor and outdoor studios. & that Light Strip Pro would be even Pro-er if the power supply besides the AC plugs, would also be USB A, B, C, Idk, I need to connect many light strips to a single power plug.

[wooden heath]

Key Light Mini is discontinued, it's effectively replaced by Neo which is USB powered. Recommendations like that can go through the link in #feature-request though

[reef agate]

Got it.

[reef agate]

Fortunately, I could get two Key Light Minis, and for me they are quite fine for a long time. Good acquisition.

[wooden heath]

In theoy you can power Key Light Mini from a USB port too, just needs to be 15W (2.4 Amp) - most USB 3 ports are 5W / 900mA. So Thunderbolt 3 or higher, USB4, or an appropriately specced Quickcharge port (fairly uncommon but exists).

[vague patrol]

does anyone know how often the key light gets a discount on amazon?

there was a coupon discount last week but I was too late on the catch, now its back to normal price

[vague patrol]

Or elgato product discounts in general? So I can try checking then

[modest notch]

Hey guys, i'm facing some sound issues in my stram setup. Can anyone help me ?, thanks

[wooden heath]

Coudln't say for certain, but they usually go on sale for big sales like Black Friday, Prime day, etc (though not always - eg year the mark 2 came out they didn't go on sale for a while).

[wooden heath]

Sound questions probably shouldn't be asked in the lighting channel - the folks who work with the audio setups the most don't tend to spend much time in here. If you're hitting issues like Wave Link, Wave Cast, or Elgato audio products, ask over in #wave-audio

[modest notch]

Ok, thanks

[vague patrol]

I get new products not going on sale but key light is old so would be weird for it to not have a sale

[wooden heath]

LIke I said the only time I've seen it not go on sale was the refresh, when it would have been a new product.

Not guaranteed though, and there are sometimes other smaller sales through the year

Especially through through party vendors - eg sometimes I can get some gear cheaper at Best Buy than the Elgato store

(Though they usually line up on the big sales)

[kind badger]

Anyone know if the Elgato light Strip pro can connect with another or do I need to go another route?

[wooden heath]

It can't be extended, no.

[kind badger]

shucks okay ty

[vague patrol]

how can I get my ring light to reconnect? I was trying to move it around and afterwards it disconnected. The plug and cable thing that you plug onto the light panel is connected. I tried restarting my pc and reconnecting those but it still didn't work

[wooden heath]

Usually just power it off a moment and power it back on. If you have to fully reset it and set it up again hold the II position on the power swtich for around 10 seconds til it flashes the light a few times, then give it 30 or so seconds to start restarting and try adding it again from scratch

[final pasture]

What steps should I take in regards to an issue I have at least once a month where my lights aren't able to connect to my PC, phone, wifi, anything. This only happens when I lose internet for whatever reason (maintenance, power outage, etc). I go through all the steps imaginable, and the lights refuse to connect until they randomly decide to connect. Right now I've been troubleshooting for the past hour, turning my router on/off, lights on/off, hard reset of the lights, turning PC on/off. I've posted here before and got it to work but this time none of the steps are working and I'm sure if I try for long enough it'll start working again. My guess is it has something to do with my wifi signal but I don't know how to confirm this theory. What kind of support does elgato provide? I'd hate to send an email and receive a generic email, but I'm not sure what to do

[pure dock]

You could try using a WiFi scanner app to determine if WiFi interference is the issue, so changing your WiFi to run on a different channel with less traffic on it if it's an overused channel. You might be able to see how strong the signal is too

https://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/

Without having used the lights myself, that's my best guess.
Could also try resetting the light's WiFi settings and set it up fresh in case some settings got borked somehow

[fathom bloom]

good afternoon guys hope you're well

i seem to have lost the bracket thing that does on top of the mounts, could anyone give me a heads up as to what it's called?

[wooden heath]

The ball mount you mean? You can find them on www.elgato.com/spare-parts - the standard one by itself looks to be out of stock but the ball joints kit for the Heavy Clamp should have the same one in it

[fathom bloom]

just what i needed, thanks mate

[wooden heath]

no problem, good luck with it!

[blazing pollen]

My keylight refuses to connect and this pop ups constantly asking me to authorise the elgato thing are annoying

Has 2.5ghz on PC Idk what it wants it works via the phone the light is a glorified paper weight atm

[wooden heath]

I've no idea what pop up you're talking about for authorization. Did you happen to take a screenshot?
Have you reset the lights to factory settings and added them to Control Center again? Is your Control Cetner app up to date? Are there any third party security apps running on your PC that might be interfering with the connection?

[blazing pollen]

The authorisation thing that pops up in browser to connect my google account despite it spams me with it and yeah my control centre is up to date it works on the mobile app just not on my PC

[wooden heath]

Control Center shouldn't have any Google popups. Are you sure you don't have that coming from something else like a Stream Deck linked account?

Is there any security app running low Bitdefender, McAfee? Can you ping the lights via the IP address since they were setup via the phone?

[full token]

Im having trouble getting my elgato Key Lights to connect back onto my Stream Deck where I have knobs to dampen the light and turn them on or off. Why do these always disconnect? I set the devices into Pairing Mode, saw the light flash a few times then flipped the switch from the bottom point of pairing mode to the top position to turn them on. I went into my WiFi on my phone settings and it showed up as a connectable device and I clicked connect on it then I saw the button light back up on my Stream Deck and I was able to dim the lights once again but I tried connecting the second one and then the first one disconnected. Not sure if those are related in me turning one on that the other turned off or if it was a coincidence but eventually both stopped working and disconnected from my stream decks control.

[wooden heath]

Some modern Wifi routers have power saving modes where they put wireless connections to sleep when they don't see them in use. If you just turn off the light and power it on and give it 30 seconds to reconnect does it show up again? (This forces it to reconnect which should bring it active again). If so you may need to just turn off power saving features on the wireless router (aka 802.11e or APSD usually). Not all routers give that control - and there's a chance this is something else, so check if the lights just need a restart first.

[full token]

These things have been turned on for a while and haven't reconnected. I need to do a stream but the settings of light cannot be changed. It's a lot brighter than what I want and had to adjust my camera to expose me properly. If ElGato remakes these lights they also need phyiscal knobs on them to change the light when the WiFi inevitably dies.

[gleaming rover]

can someone help me out? since I changed from integrated graphics to a dedicated gpu connected to my monitor I no longer can control monitor screen brightness on any stream decks apps. I would love to have that sorted out. Using windows 11

[wooden heath]

The good news is the revised Key Light Mk2 supports Light Remote for when that happens. The new Neo also has physical controls, and even USB control (though generally in USB mode your overall birghtness is limited since it gets power from the PC). But yeah, check if your router has any power saving features that you can turn off that might be kicking the lights offline. Make sure Control Center is up to date and check the settings for each light to see if there are any firmware updates available that might improve the wifi performance. You should also to keep them away from sources of interference if you can like wireless security systems, cordless phones, microwaves.

Note the IPs of your lights in the settings and when they go down see if you can ping them from the Windows command prompt too - that'll help let you know if its' the network connection that's dropped rather than just the light or app not cooperating. If you have any third party security apps like McAfee, Bitwarden, etc, you may also need to add control center to the exceptions list.

[wooden heath]

Were you controlling the actual monitor brightness before? How had you set it up before - That's generally not supported, as you generally need a dedicated plugin (or some solid scripting and a monitor that has the ability for remote control), in order to control display brightness (with the exceptions of laptops, where Windows generally has a direct control for the brightness)

[gleaming rover]

Yes, i was controlling before with no issues

i still can control a second monitor not connected to the gpu

[wooden heath]

How did you set that up though? What action did you use?

[gleaming rover]

no actions, just downloaded the plugin

[wooden heath]

Plugins contain actions. But if your monitor specifically has a plugin for remote control you might reach out to the maker for that on the marketplace support page for it for advice.
It's possible they're using a backend link over the DP or HDMI that's not available to drivers on all GPUs

[blazing pollen]

Yeah the stream deck one I’m on about it’s annoying

[wooden heath]

Usually if it keeps popping up it's a stale authentication session - if you remove it from the Stream Deck settings accounts tab entirely and add it back from scratch that'll often clear that up

[blazing pollen]

Already tried that before and it still does it

[wooden heath]

Any other plugins that might be using a Google account? Sometimes you might need to update or reinstall those as well. But if you reach out to #official-tech-support with a call or ticket they might be able to find out in the logs what specifically is causing the popup

[frail dawn]

Weird question: does anyone have an issue with their keylights that causes a repeating pop up in their web browser saying "twitch account added"? I keep getting them multiple times a day at random times and it's extremely annoying.

[desert solar]

We are trying to connect a second keylight to the setup, but it is not working?

[wooden heath]

What's the actual error when it fails? Have you tried resetting the light again? (if not hold the switch in position II until the light starts to flash after about 10 seconds, then set it back to on and give it about 30 seconds to reboot before you try to add it again).

[north shore]

Do any of you hit your greenscreens with a light/key light? I have a lot of light coming from my front but just wonder if i should.

[rich zealot]

yes the light needs to be even on the green screen

[brisk oak]

why should i buy the keylight air?

[wooden heath]

Key Light Air is discontinued - usually they suggest the newer Key Light Neo with a stand. Though Air does get slightly higher max light, it is limited to 2.4 Ghz Wifi, and doesn't support Key Light Remote or USB control

[brisk oak]

i have keylight neo

i mean air

[wooden heath]

Air is the one that was discontinued (though it might be in stock in some stores still) - if you already have Neo, unless you need the slight brightness increase, you can just get the stand for Neo instead and it'll basicalyl be the same thing

eg, Air gets up to 1400 lumens. Neo only hits 1000 (on a external power supply - USB powered it's a bit dimmer depending on USB-A or C)

[brisk oak]

what would be good for a streamer which elgato products?

[wooden heath]

That depends a lot on your setup. The amount of space you have is going to determine part of how much light you need for example. As does the amount of ambinet light in the room, and if there's any particular lighting style you're going for. If you're just looking for ideas, with nothing in mind yet, check the #1290796142019219457 where folks share there setups and see if there's any idea in there you like

[wraith viper]

okay idk why but my key light neo seems just stuck at the 40% lock. All I did was move my setup to another room, it's plugged into the same power brick, nothing's changed but now it's acting as if it can't get the power it needs anymore

[wooden heath]

Is it connected via USB-C to the same brick? (some have A and C, c ports generally do more power)

[wraith viper]

Yep, same brick

Cable that came with it

[wooden heath]

Just reconnecting it all doesn't help does it? Might have bugged the detection when it first reconnected

[wraith viper]

The new wave link seems to have some problems
When waking up the PC from sleep mode there is zero audio actually going through. Sometimes killing the program and restarting it works, sometimes it won't, but forcing a PC restart always does fix it.

And sometimes when booting up the computer there will also again just be zero audio unless a program or system reboot is done

[pallid ferry]

question, just got my keylights, but I do not connect to the internet with my wifi, so how can i connect them to my computer with wifi?

[wooden heath]

Not the internet per se, just need to be connected to your local wifi/network. PC can be wired as long as everything goes into the same router - you can setup the lights with Control Center on the phone if you don't have WiFi on the PC itself

There's some guides on the process over at https://help.elgato.com/hc/en-us/articles/360028244011-Key-Light-Quick-Start-Guide - this one is for the old OG Key Light, but most of it carries over to other models.

[teal plank]

My two keylights lose their connection all the time. I reset them, for the first time my PC and my stream deck+ see them again, they are not connected. one of the two has already been sent to assistance but continues to have the same defect. now I do not know what to do to have my keylights working normally.

They should remain connected and when the PC turns on they should be immediately visible from both the PC and the stream deck, but this only happens after the reset.

[wooden heath]

Disable power saving on your router. A lot of routers will put low bandwidth connections to sleep, when they don't see traffic which includes Key Light. If it doesn't outright call it power saving, look for APSD and if you find it turn that off.

(also make sure when your lights are connected that the firmware is up to date)

[river locust]

Elgato Key Light Mini isn't connecting to network, what can I do?

tried holding power button for 10 seconds (when it is on, and when it is off) and still wont connect

[wooden heath]

Have you tried resetting it already, via the Reset Button? (requires a pin or paperclip to rest that one unlike most other models) https://help.elgato.com/hc/en-us/articles/4424790550157-Elgato-Key-Light-Mini-Not-Found-by-Control-Center

[sterile echo]

Is there any kind of known issue with the newest MacOS update and Elgato Control Center? My Key Light Air has been fine for years but I noticed today it wasn't connected. Resetting and reconnecting in the WiFi settings goes through the process just fine but it never shows up in Control Center. Connects just fine to my PC and iPhone though. It's just the macbook that refuses.

[rich zealot]

I haven't encountered this on Mac OS. I'll try to replicate. was there any changes prior?

[sterile echo]

Nothing changed prior other than updating to 26.4

[rich zealot]

try reinstalling the software.

try resetting the lights.

[sterile echo]

I had done both of those many times unfortunately. Funny enough though I was able to fix it just a few moments ago. Long story short, not sure if it was the recent update or not, but in settings under Privacy and Security > Local network: Control Center no longer had permissions so I reenabled them. Not sure why it happened to me but if it happens to anyone else just check those settings.

And of course thank you for being willing to help, much appreciated.

[rich zealot]

You’re welcome! Glad you found the issue, and solution.

[open plaza]

Hello I just got a key light and for some reason it won’t connect to my WiFi network

I’ve changed it to 2.4ghz too

I’m trying to use iOS app

Would it be easier to get a network adapter?

[rich zealot]

I use a mesh router so I can have it use the 2.4

[open plaza]

i have this too

i tried to connect it to my guest which is 2.4 but it just doesnt connect

[rich zealot]

have you tried connecting first to your mobile phone and then making sure they show up on your PC via through the network?

that's how I added mine.

[open plaza]

yeah where it shows up in network settings

[rich zealot]

ok see if that is your workaround.

[open plaza]

I’m just getting this error

[open plaza]

For some reason it just worked 😂

[open plaza]

Thank you

[rich zealot]

yay!!!

[rich zealot]

You're welcome!

[rapid sand]

There's isn't a specific channel for prompter / mounting systems so I thought I'd ask here.

Does anyone know if it's okay to use the solid arm directly clamped on the desk, for a prompter with facecam?

I've tried using the Mic Arm Mk2 and the base doesn't really work for the angle I need. The solid arm is just the right height but I'm not sure if it's okay like that, since I know it is meant to be clamped on a mount.

[rich zealot]

checking

Weight Capacity Maximum 500 Grams

via Solid arm

prompter is Item Weight 0.69 Kilograms

factor in a camera, and the answer woudl be no.

it would be over capacity

[rapid sand]

Oh I see. The thing is, I believe that capacity is for horizontal use. Which would be different than if the actual arm was clamped vertically on the table. It's not the intended usage though so it's hard to evaluate. I guess the risk would be more about whether the clamp is stable enough?

[rich zealot]

I'm uneasy about this, but it you get lucky, post your findings. My only concern is the weight.

[old fern]

Bonjour, je n'arrive pas à accéder sur mon slip strip pro elgaton, quelqu'un pourrait m'aidr si vous plaut ?

[hearty junco]

hi

[vague patrol]

The knob thing for my ring light for some reason got loose(?) as you can see it can barely hold the ring light panel in place it just keeps tilting over the more I try to move it. I readjusted the stand holders and tried taking off and putting back on the ring light, still no luck. Anyone have any ideas on how I could fix it?

[wooden heath]

That's the camera mount ball joint not one for mounting the light on. It's not made for the weight of the whole light. Eg

[vague patrol]

That's strange. It was there the whole time without issue until now

[wooden heath]

You probably wore it out since it's not meant for that weight

If you need to replace it check https://www.elgato.com/spare-parts

[vague patrol]

I'd guess you wouldn't know but how can I get the ball joint off of the stand? I've been trying to unscrew it (by turning it) but it's not coming off

[wooden heath]

Make sure you're turning the disc at the bottom of it, not the whole ball joint

The top part spins on the bottom part, the bottom part is what actually screws on

[vague patrol]

I was trying the bottom but it's hardly budging, also not sure if I should rotate it left or right. I've kinda tried both but there hasn't been a difference

[vague patrol]

I've been trying to unscrew this part for a good minute, but it's not budging (getting the joint lose) is there anything else I could do?

I've tried both the bottom part of the joint and the stand screw mount

[wooden heath]

If you're still having issues wit h it, open the lower ball joint (unscrew the clamp til the thing splits open), and remove the ball from it so you can get a better grip on things. Its should seperated if turned counterclockwise

[vague patrol]

I did attempt the former but it was kinda tough to get it to come out, I'll try again though. Also by counterclockwise are you referring to the ball joint or the clamp?

[wooden heath]

The upper ball joint is what you want to spin counterclockwise (eg the old fashioned lefty loosy).

If it's REALLY stuck you might need something like a silocone strap wrench to get better grip and leverage

[vague patrol]

Just to be sure. Have I been turning it the right way?

[wooden heath]

You're turning the wrong part. The bottom disc of the top parts needs to turn against the whole bottom part. As you can see here that top ball joint has two parts, the bottom part is what screws on to things the top piece spins freely on that. So you need to unscrew that against the part from the lower ball joint on the master mount.

So that's the part you need to be spinning to unscrew it from the other ball joint

(specifically unscrew it from the bottom ball joint it doesn't come apart from the top)

[vague patrol]

so I unscrew it from the ball thing at the bottom or the disk beneath the top joint?

[vague patrol]

I managed to get the ball joint off. But the other part hasn't come off

[wooden heath]

That part isn't really supposed to separate :/

I'm guessing you pulled the retaining screw on the ball joint itself?

You might need to get something to get more friction or leverage to pull the other two parts apart, or some penetrating oil - though the oil might mess up the rubber disc that should be between those two parts

Worst case order both ball joints from the spare parts site

I've never seen those parts get stuck like that

That said they're so close - is the rubber washer disk even installed there?

[vague patrol]

I unscrewed both the disk on the bottom and ball on the bottom to get it to come off

[vague patrol]

I believe it is

[vague patrol]

I bought a spare part cause I don't have any tools and all that to separate it. Would I have to unscrew and open the clamp again for the new one to get it connected on the stand?

[wooden heath]

What's in the picuture there is two parts (well parts of two parts). So if you can't get those separated you'll need both joints if you need the camera mount (or just the lower one if you're only worried about the light mount).
If you ordered the lower ball mount it'll arrive already split apart with it's own clamp

[vague patrol]

I bought this one

[wooden heath]

Yeah, that'll be fine

[vague patrol]

The replacement part came in. Sorry if this is obvious but I just wanna be sure, I have to unscrew it (it came in like this) and rescrew to get it attached on the stand right? @wooden heath

[wooden heath]

Yeah, it'll clip on where you take that bottom part out (the one to have there has a clip for another mount, so just open it up and replace the ball joint you couldn't get apart. Good luck!

[vague patrol]

How can I reconnect my ring light? I held the power button and the light turns out but I cant get it to connect to the control center app

[vague patrol]

To be more specific, when I try to reconnect the ring light to the wifi it fails to reconnect

[wooden heath]

Reset it to factory settings and set it up again if you're hitting issues like that https://help.elgato.com/hc/en-us/articles/360049516752-Elgato-Ring-Light-Reset-Wifi-Configuration

Make sure you're connecting it to a 2.4 Ghz network that supports 802.11 b/g/n to - it cannot connect to 5 Ghz networks

It also can't connect to networks running WPA3 only mode for their security

[short escarp]

Don't know you this is right channel

has any used the elgato facecam 4k i brought new lighting panels (neewer pannels) and to get th image like recommended low iso ect im having to blind myself

[limpid vine]

when i try to connect to the wifi the wifi im using doesnmt pop up

is there any other ways to control the lighting at all?

[wooden heath]

Depends on the model of light - that also determines which wifi versions they support

[limpid vine]

its the Light Strip Pro

[wooden heath]

Okay that one can connect to 2.4 Ghz and 5 Ghz Wifi (though not 6 Ghz, most people still aren't using that anyway). It'll connect as long as the network is 802.11 a/b/g/n capable, so unless you've locked the Wifi access point to 802.11 ax or ac specifically it should see most networks. It wont' be able to connect if it's on WPA3 (it only does WPA 1/2 personal for security).
Light Strip Pro is one of the products that is WiFi only though, so you'll have to toruble shoot the connection. Are you setting it up via the mobile app or PC/mac?

[limpid vine]

Mac

I tried with mobile

nothing works

[limpid vine]

I just turned on my 2.4Ghz wifi but it doesnt show up on airport utility

[wooden heath]

That sounds like a problem with the mac. Is this gear all in North America? I know sometimes there are band issues where the 2.4 Ghz band has some other channels outside of NA.

[upper escarp]

Ohhhh dear. I think my keylight is slowly dying after 6years of use. Switched it on and the lights just flickering on and off. I have reset it and set up again and still same. Anyone else had this kind of issue before. If not. My lights not done bad for 6 years

[wooden heath]

Might be an AC power issue. If you've got access to a multimeter, test your power supply. I think they still have spares for those on www.elgato.com/spare-parts if that's what's going

[sly hazel]

Does anyone know if the Key Light bundle is the old Key Light model, or the MK2 version?

[woven rover]

MK2

[sly hazel]

Ty!

[desert solar]

Is there a way to bypass the internet connection for the keylights completely? Bcs we keep having issues with the connection. We bought a new router, they refuse to connect to that one even after hard reset.
They still try to connect to the old one, which have a bad connection in that room.

[wooden heath]

Check that your new router doesn't use WPA3 - the lights can't connect above WPA2. If it's the Gen 1 lights also make sure there's a 2.4 Ghz network you're trying to connect to, the originals cannot do 5 Ghz.

Aside from that depends on the model of the ligths. Key Light Mk.2 is compatible with the light remote. Key Light Neo can work over USB or via remote. Mini and Ring Light have physical controls. Air and the original Mk.1 lights are WiFi only though

[desert solar]

We use this one https://www.elgato.com/ww/nl/p/key-light
We tried a lot with internet settings, open networks, closed networks, different channels, etc. I think it is fair to say we tried every possibility that i know of, even firewall changes in router, giving the mac bypass etc.
But it keeps trying to connect on the old connection. Even to the pc is on the new router.

And we have 2 of those, Sometimes left side only works, then it is random the right side that just works

[wooden heath]

Is it the Mk1 or the Mk.2 verision though? https://help.elgato.com/hc/en-us/articles/20935383021965-Elgato-Key-Light-How-to-Identify-if-You-Have-a-Key-Light-or-Key-Light-MK-2

Did you factory reset the light after changing the router? If you reset it there should be any data on it to connect to the old router at all

[desert solar]

We have the mk2

[wooden heath]

If you haven't fully reset it yet, here are the steps. It's important to wait on the light flashing and give it 5 seconds before turning it back on

[desert solar]

Yes we tried that a lot of times, But it still tries to take the old network after that

[wooden heath]

If it reset there shouldn't be any remaining data on it to connect to the old network. It should power up and initially show up as a wifi connection on it's own til it's setup.
After resetting it, give it 30 seconds and see if you see a Key Light network show up as available to your computer or phone.

eg, after resetting my ring light, it shows up as this after about a minute

that confirms it successfully reset to factory defaults

[desert solar]

idk what is happening then, pc has ethernet cable in the new router, the router has open network 2.4ghz available. So it should take that network right?
But even after reset it still connects to the router in the basement. If we are even able to successfully connect with it in the Elgato Application

We have reset it many times and waited different amount of times

[wooden heath]

And you're waiting for the full 3 flashes before you let go the II switch, and giving it the full 5 seconds before powering it back on to let it finish clearing the NVRAM?

What's your firmware version on the device when you're actually connected?

[desert solar]

Yep, let me boot up the streamroom brb with the information

If We would buy the remote, We have to connect it with internet. But after that is internet needed to control the lights or not?