camera-prompter

[chilly turret]

https://www.amazon.co.uk/Silkland-Thunderbolt-Certified-Display-Monitor/dp/B0D1VG4936/ref=pd_day0fbt_d_sccl_1/257-4688012-8321138?pd_rd_w=ipxNj&content-id=amzn1.sym.aa5f0976-1480-46a8-ac3e-86a6a439835e&pf_rd_p=aa5f0976-1480-46a8-ac3e-86a6a439835e&pf_rd_r=X429Y76QTWV3S7BRR7DG&pd_rd_wg=N0WbO&pd_rd_r=8c5abc15-0ba6-470e-809e-ae3c3b63dbb6&pd_rd_i=B0D1VFF7HP&th=1

would this work?

it seems more then cable with more then enough power

this would be to replace the wire for my Facecam pro

or does it need to match the wire exaclty

[sand fossil]

Look on the Elgato website and it should tell you what the specs are. It is also labeled on the cable.

[chilly turret]

it doesnt say on the cable

it also doesnt say on the website

[sand fossil]

They should.

[sand fossil]

did you look up the product and the specs, it should be there.

[boreal sequoia]

Hello, I have a problem with my epoc pro app. I want to connect my iPhone with a cable but it just charges and doesn't respond can someone help me with that

[hasty geyser]

Hi! i have a big issue with camera hub and the facecam pro, last time i was streaming the consume of the CPU from the camera hub was about 30% making my pc explode, i needed to close the camera hub and change the source directly to the facecam pro to continue with the stream.. any ideas why camera hub is consuming a lot of CPU resource? and what can i do to fix it?

[chilly turret]

its not

but do i need to match the wire

or just get a really powerful one

thats my question if i want to change it

[sand fossil]

As I stated earlier, you have to get a cable that’s gonna meet the spec requirements

[gray tinsel]

They're rated for wattage and for speed. You need to match the speed primarily as Facecam pro gets by on the standard 4.5 watts.
So make sure the cable you're looking at is rated for 5 Gbps or higher, and doesn't exceed about 3m (as that's the point it'll drop off speed to USB 2.0)
The one you had before should have been fine - I would hazard a guess it was a defective cable not hitting full speed or something similar. Either that or you're not on a USB 3.0 port, or trying to use it with an unpowered or slow hub (unlikely assuming you're setting up the same way as when you're using the included cable that works).

When in doubt you can always check if a brand is certifying their cables with the USB-IF. Usually if they're a USB-IF member, they'll be making certified cables which are more likely to be reliable if you're hitting issues getting a cable that works. Their list is at https://www.usb.org/members

[meager drift]

is there a mount for the facecam pro that you would recommend? My current one is broken, it keeps falling backwards

[gray tinsel]

If you want to replace it with the same kind, the mount is available through the spare-parts store - https://www.elgato.com/spare-parts . Otherwise it's a standard 1/4"-20 thread so you can use pretty much any standard video or photo mount with it.

[civic tinsel]

No, I have been emailing support but everytime they suggest something I then havce to tell them I cant test until my next stream, and then they end up closing the support request

[gray tinsel]

How long do you go between streams? If it's only a day or too, I'd just not reply til then, or explicitly tell them you'll check it tomorrow or the day after or whatnot. Most ticketing systems and help desks don't like having tickets left open for an unspecified date in the future and will close off a ticket at that point. If you give them a date you can check it out, or just leave it a day or two until you can test it, it's more likely they'll leave the same request open until at least that date.

[civic tinsel]

I stream three times a week, and they often ask me to try multiple different things

Ive given them a date a few times and even when Ive told them that I wasnt streaming for a week once they closed the ticket anyway

I cant tell if it isnt working properly usually until middway through a stream, as it doesnt crash for a while

[sand fossil]

I usually have to close and restart, or oremove the chat, and readd.

[civic tinsel]

yeah same, which is an awkward situation mid stream - surely it should work without this

[sand fossil]

I wish I knew another way, other than doing that before stream.

[normal wave]

I got a question, my Elgato facecam pro keep going in and out of focus, but like not much out of focus just a tiny bit, it just keeps doing this until i hold something very close to the lens and then it stops usually. could this be a setting?

[cosmic quest]

it could be that it is struggling to autofocus between two items that are close to each other

like you and something else that may be slightly offset from you and its trying to pick which one to focus on

[normal wave]

yea could be it, there is a pokemon plushie in the background so it might be trying to focus on that

camera be picking eevee over me ...

[cosmic quest]

haha

cameras do be loving pokemon

[final cloak]

In camera hub could you specify the range for the autofocus?
In mine (I have the focus locked, but when in auto-mode) there is a near/medium/far range preset…
I interpreted that as asking it to focus on that range, within the autofocus.
Worth a shot!

[normal wave]

yea i have thise range presets as well but that would mean it won't focus is i were to move closer

[final cloak]

Your focus is locked here, anyway. Is this not how it was set before?

[normal wave]

this is the standard settings

[final cloak]

If this is your settings, the focus is locked to 27cm and shouldn’t be changing at all. No matter what’s in the frame or how it moves.

[normal wave]

thats extra weird haha

[final cloak]

Yeah so, if you have focus fluctuations, I wonder… check for firmware updates?
Are you addressing the camera in more than one app? (In which case use the virtual camera instead of the camera directly)

[normal wave]

firmware isd uptodate, and yea im using the camera directly in OBS because using elgato vitual camera just doesnt work prpperly

[final cloak]

If you’re using it only one app at a time, direct to camera should be fine, since another app isn’t causing it to refresh its settings, or call for a different resolution or frame rate.

I would ask #official-tech-support

[normal wave]

yea i've been there hahaha that took me on a two week loop until i found this server. i had a problem with the software crashing if the virtual camera was used with more then one app, so the ez way out is just direct to OBS and obs virtual to everything else

but i think im on to something to fix my current problm aswell

[blissful jolt]

how to i remove the watermark every YT i have seen doesn't have it so I'm confused why i do

[final cloak]

What software and hardware are you using for this?

[blissful jolt]

Why would the hardware matter for a watermark

[final cloak]

Im trying to work out what’s adding the water mark in the first place.

[blissful jolt]

https://youtu.be/k-WrIUMrJy4?si=Xz2uo9ckc9oK5slP

This is what I’m using

Pc/ mobile

[final cloak]

That’s what I suspected. EpocCam free adds a watermark
No Elgato paid product has any watermarks.

[blissful jolt]

Is there a difference application that would be similar

Cause I found this application googling no watermark so

I expect no watermark

[final cloak]

Not that I know of.
EpocCam is great. I used it for quite a while. Since iPhone camera really punch above their weight.

[final cloak]

It does have no watermark. …when you purchase it

[blissful jolt]

Sure but I put in free

[final cloak]

It’s so you can see how it works with your setup before you buy. You think they should give away their work for free?
The paid version has much higher resolution and of course no watermark.

[blissful jolt]

How much is it to remove it

Since I can’t find a price anywhere on the website

[final cloak]

Find EpocCam pro in your App Store

https://help.elgato.com/hc/en-us/articles/360048912471-EpocCam-Difference-Between-Free-and-Pro-Versions

[blissful jolt]

So just the i phone app cost money

[final cloak]

EpocCam is a phone app. That’s all it is.

[blissful jolt]

Well yes but there also the pc app

[final cloak]

It interfaces with camera hub, which is always free, since it’s the companion app for all Elgato cameras.

[tawdry vortex]

i need help with webcams is the Elgato Facecam Neo Full HD Webcam is good for streaming ?

[violet hawk]

Oh yes, it's a great webcam that's also very affordable, there's tons of reviews on youtube if you're curious

[tawdry vortex]

thanks

[faint jetty]

dsad

[supple rune]

Anyone else have issues with Camera Hub losing all scripts?

Twice now it seems to have reset on me deleting all my scripts.

[sand fossil]

I did have this issue, but when I switched to the beta, I did not

[supple rune]

Thanks. I’ll look for the beta then.

[gray tinsel]

It's at https://www.elgato.com/s/beta if you have trouble finding it. Good luck

[vestal dagger]

Hello all, is anyone else having an issue with Prompter where it cuts off text?

Doesn't matter what text size or margin settings I choose, it's always cut off on the right. It wasn't always like this and I can't remember which version I upgraded to when it started doing this.

Right now I'm on Camera Hub 1.12.0 (4814) (beta), I upgraded from 1.11 to see if the beta fixed this issue. It did not 😔

[sand fossil]

How is this setup?

[sand fossil]

And it’s still cutting off? Did you change the size of font?

[vestal dagger]

Yeah, it doesn't matter what I do. Change the size, change the horizontal margins... it still cuts off

Oddly enough, I have 4 monitors (including the Prompter) and Camera Hub just put the text overlay on the wrong monitor.

And when it's on the wrong monitor, it isn't cut off!

[sand fossil]

That’s not normal. Open a ticket with #official-tech-support

[uncut epoch]

question, this just went on sale

https://www.amazon.es/dp/B0CW1S7XP5?tag=cameldropses-21&linkCode=ogi&th=1&language=es_ES

I have an old webcam, logitech c920. IDK if it's worth for me to upgrade

I don't stream BTW, I would use this exclusively for video calls

one thing I hate from my C920 is that it doens't have a physical cap, I had to buy an aftermarket strap-on lid so I can guarantee I'm not being spied on

looks like Elgato's also doesn't have a physical lid?

[violet hawk]

The MK.2 does have a Privacyshutter, same as Neo.

built in

[outer compass]

Little Question About Lens on Facecam MK2 and maybe on the Neo one. Miss my Question to Ask on Stream about it.

After i Search some on Reddit i found a good Post who showed my Problem with the Blue Artifacts.

The Reddit Post who my problem were showed exactly from a other User. https://www.reddit.com/r/elgato/comments/1ghjfdc/any_way_to_fix_this_blue_light_reflection/

When i Change to my old Eyeglass dont have the Problem.
(UV Protection Filter Layer or Bluelight Filter) makes this Problems i think.

I was thinking about an ND filter or UV Filter to attach on over the Facecam to solve this maybe.
Maybe someone has a filter at home and has the same problem and could give it a try.

Of course I am also open to other suggestions about to fix it.

Because Lightning -> I use 2 keylights and a BenQ Screenbar on the Second Monitor above my Main Monitor and yes if I use the lights in high brightness. Then the effect is less but that is not a solution to the problem.

Because i like also to play quite cozy with less lighting (only my BenQ Screenbar).

Hope maybe has a Solution or has maybe tested a ND / UV Filter to give me maybe a Answer about this Idea.

[graceful zenith]

when the new update for prompter will realese, its beta now for long time

#camerahub

[lament cradle]

What is the widest lens diameter the prompter can support? I have a 20mm lens with a front diameter of 95mm. Will this work with it?

I can’t find anything online to answer this.

[violet hawk]

The step-up rings that are included are 49, 52, 55, 58, 62, 67, 72, 77, 82 mm

So I'd say no then

[lament cradle]

Copy that. Thanks.

[oak crest]

Hello! Hoping to use Facecam Neo on an iPad Pro 12.9" 2nd gen with a Lightning port. Looked everywhere for an MFi adapter (Lightning to USB C female, USB A female to USB C female) that supports USB 2.0 data transfer but having no luck after hours of searching.

Any chance someone here can point me to an adapter that will work?

[gray tinsel]

Pretty much all of them should support USB 2.0 - Apple's lightning ports are limited to USB 2.0 speeds (480 Mbps) using any USB adapter. Generally we'll tell you to stick with the Apple branded one if possible to reduce the chance of odd issues

https://support.apple.com/en-ca/109044 This help article confirms it's USB 2.0 for their USB-C to lightning adapter

If you need one that takes power in you'd have to get their other one and the USB-A to C adapter as well (though it'd be a USB-C male to USB-A male you're looking for to go with it in that case)

[oak crest]

Thanks so much for the reply. Unfortunately, this adapter is the opposite of what I need. This adapter plugs a Lightning cable into the adapter which can then be plugged into a USB C port. I need to connect the Facecam USB C cable into a LIghtning adapter and then into the iPad's Lightning port. But knowing 480 Mbps is enough is a great help. I'd read that I'd need at least 5 Gbps. Thanks!

[gray tinsel]

Ah, I'd not realized there was another adapter already in place sorry, I thought this was just getting the camera into the iPad's port.
But yeah, 5 Gbps is needed for a lot of products like the capture cards, original Facecam, Facecam Pro - but Facecams Mk2 and Neo have MJPEG mode, which lets them run over USB 2.0 at 48o Mbps.

[oak crest]

Just chatted with Apple and the Lightning to USB 3 Camera Adapter will work. The description made it sound like the USB C port was only to power the devices plugged into the USB 3 port, but told devices can be plugged in there too. Again really appreciate your help and info on the data speeds.

[near apex]

Super
Excited because of the prompter deal. Honestly pretty sweet
To get that bundle as the prompter alone is usually about $300 after tax.

[wispy cradle]

https://www.elgato.com/us/en/p/facecam-neo?gad_source=1&gbraid=0AAAAA9ciIxWXMd116F3KkeVrs5vDF0lqS&gclid=CjwKCAjwvr--BhB5EiwAd5YbXvfKcqoEaS2hil0ZraBKf_21K7wr3FLxTi1YtUfOecdb05EfajO81BoCuwoQAvD_BwE

Would yall recommend this camera? Currently have the logitech g920, the colors are decent but it’s 30fps so I’d like to upgrade to atleast 1080p60

Sorry if this is the wrong channel to ask

[final cloak]

Yes definitely.
Not only does it look a little better than the 920, but saving settings to hardware is a mandatory feature as far as I’m concerned and Elgato is the only one that does this on all their products.

[fickle wind]

personally i use a C920 with a lut. i can send you my lut if you want

(lut is a color correcting thing that makes the colors and things like that to look better)

[near apex]

So will be getting prompter soon (just ordered the bundle that was advertised). My question is with the voice sync feature, I own a rode podmic that I run through a rodecaster duo interface., Can I still use the voice sync feature with a non elgato mic?

[gray tinsel]

Yes

[near apex]

👍

[gray tinsel]

The official requirements for it are:

If you're on PC the big one is the RTX card, since is makes use of NVidia APIs for the voice recognition and such

[near apex]

Awesome, thank you for this. I have a 4070, so I should be okay.

[wispy cradle]

I’d appreciate that if you could!

[wispy cradle]

Actually ended up getting the elgato neo

[true cave]

Hiya, sorry if this is a dumb question, but is it possible to download videos saved on your camera's SD card via a 4k Link?

[stray python]

Hello I need some help pls, I've just got my new facecam NEO from Elgato and she didn't want to connect herself to Camera Hub APP. Someone have a solution ? Thanks

[sand fossil]

Did you try a different USB port?

[slender harness]

Afternoon everyone. Just recently I’ve had to disconnect and reconnect my FaceCam after a restart to get it to turn on. I’ve tried a different cable and a different usb connection on the MB. Any ideas?

[sand fossil]

you're not using a hub are you? if so what are the specs for the hub?

[slender harness]

I am not for the camera. But I do have one connected.

https://amzn.to/426J7tC

[sand fossil]

Do you have the right cable for the camera speed/data?

[slender harness]

It's the one that came with it.

[sand fossil]

are you using a 3.0 port?

[slender harness]

I am. Unplugging and plugging it back in always fixes the issue.

[sand fossil]

on a macbook?

[sand fossil]

Elgato Green Screen Green, for those wanting to dabble in the Chroma Key, for some color accuracy. you may not need smoothness at all, but you'd want to lower your similarity, starting around 125, max maybe 150. as for key color 50-70 range should do it. let me know your results. I'm curious about those color graders out here. (Currently working on a LUT.)

I still have to add a little bit of color correction... and a LUT for results, but I'm excited!!!

[slender harness]

Old fashioned Windows PC

[sand fossil]

and the usb 3.0 port is the darl blue one you're using right?

[slender harness]

It is. I am going to try it at the front USB section.

[sand fossil]

my next question did you do this.

[slender harness]

I have not but I will. Thank you.

[sand fossil]

this might help, and then reboot. let me know what happens.

[slender harness]

Will do. Thanks.

[slender harness]

Seems to have worked! My next step was going to be a C to C cable to the MB.

Can somebody get @sand fossil a sponsorship please? Thanks for all you do.

[sand fossil]

https://tenor.com/view/he-man-gif-18501881

you're welcome!! if you haven't heard Elgato on Stream... Per Brito.. I have the Ultimate Setup. lol

Although a sponsorship/partnership with them and Corsiar is my Ultimate Dream, and Goal.

[slender harness]

What is Elgato on Stream?

[sand fossil]

I think it was in Discord yesterday you might’ve missed it

But if you wanna follow them on twitch, they do go live via Elgato

[devout shard]

Hey guys, not sure if this is the right place to ask... but my Facecam cable kinda messed up and I been using a different cable... which I guess didnt work cos it was making my USB ports go wonky (I guess the cable was faulty or not 3.0) ... so, I guess my question is, can I use a 3.0 or do I need the official cable? If so, where can I get a replacement?

[gray tinsel]

Any 3.0 should be fine.

If you want an official one, https://www.elgato.com/spare-parts has them

[devout shard]

thank you!

[dry lion]

Hello! So if i want to move my prompter closer to me and I have it on the master mount. Would the flex arm L help me achieve this?

here is an example. my desk is farily large so my prompter is further back on the mount so i dont have my cam on it.

[gray tinsel]

Flex Arm L is going to rapidly drop off the weight support as you add segments. You might get one or two to work but the more you add the less weight it can take, so the total weight of your setup is going to affect what it can take like that.
There's some info and testing from when Flex Arm came out available here: https://www.reddit.com/r/ElgatoGaming/comments/dgj7sm/introducing_multi_mount_lights_cameras_phones_and/ that you can look into that might help you decide if your setup is light enough.

[dry lion]

Appreciate it. Ended up getting the 4 segments in case I need them In the future even tho the short tubes should be enough to get it a little closer

[gray tinsel]

Sounds like what I did with my Key Light when I needed to move it to the side a bit and there's no side edge on the desk. Good luck with it, hopefully it works out!

[cloud peak]

One message removed from a suspended account.

[final cloak]

In discord have you selected the camera directly, or the Elgato virtual camera?

Whichever it is, try the other one to see if the behavior changes.

[cloud peak]

One message removed from a suspended account.

[final cloak]

Ok so, my presumption is that the camera itself should work with our without camera hub running, and since you see an elgato logo when this happens in place of the virtual cam... it seems like the camera is what's stopping, and not the camera hub software. In other words, the virtual cam is still running but it doesn't have a camera feed.

I wonder if the USB port could be too slow, or failing, or the cable could be loose or breaking?

[cloud peak]

One message removed from a suspended account.

[final cloak]

I think what you're describing could be USB data rate too slow or maybe unstable. Is the camera on a hub? if so does the hub have exteranl power? Have you tried different ports, and removing other USB devices in case they are sharing bandwidth and power?

Is fastboot enabled on the PC? Is USB selective suspend enabled?
Both of these can cause USB ports to not perform as they should.

But it could also be ports that share power and bandwidth getting over crowded

[cloud peak]

One message removed from a suspended account.

One message removed from a suspended account.

[final cloak]

a hub with external power should work if the hub is also fast enough. 3.2 should be major overkill for this camera

but this all should be fast enough. Is this an old one? cables can break especially if they have tight bends in them. is it the original cable?

[cloud peak]

One message removed from a suspended account.

[final cloak]

USB tree viewer is a free app you you can download to actually test the speed of the connection to devices

[cloud peak]

One message removed from a suspended account.

[final cloak]

usb-c is just a connector, so the port or cable with a USB-c connector doesn't mean it's fast. It could be just a 2.0 or just power, even.

Ok so we shouldn't expect the cable to be the issue... I think the next move is to check USB tree viewer and see what it says about the connection the camera has

[cloud peak]

One message removed from a suspended account.

[cloud peak]

One message removed from a suspended account.

[cloud peak]

One message removed from a suspended account.

[final cloak]

Yeah. the mk2 needs a 3.0 port. so that's 5gb/s

yours should be more than enough

[cloud peak]

One message removed from a suspended account.

One message removed from a suspended account.

[final cloak]

On the left pane you'll see all the USB controllers on your computer. then the various root hubs in each of those, and then connected devices. Find the camera, then the summary I think will have some data

Like, on my wave XLR it shows that the port is "high speed" but the device is USB 2.0 (full speed)

Basically we want to see the port your camera is on being high speed or better. (I think)

there is a dropdown at the top "others" which is a simpler list of connected devices

[cloud peak]

One message removed from a suspended account.

[final cloak]

When you can get a screen shot of what the camera shows in the summary, you can post here. If I'm around I'll take a look, or anybody else who can look. I think we are looking or 3.0 (high speed) or better.

[cloud peak]

One message removed from a suspended account.

One message removed from a suspended account.

[final cloak]

Yeah, all says super speed 3.0
This should be correct. I think I don't see any issue with the connection....

Have you checked for a firmware update on this camera?

[cloud peak]

One message removed from a suspended account.

[final cloak]

Me either.
Somebody might have more ideas than me... but I think you've checked and verified all the things I can think of. I'd take it to #official-tech-support

they have a phone line, too.

[cloud peak]

One message removed from a suspended account.

[mossy mulch]

I'm not sure if this would be the place to ask about it, but does the master mount and attachments have an option for a grommet style, instead of the clamp?

[acoustic cipher]

hello

[stark mist]

How are you

[past rock]

is epoc cam not a thing anymore?

[final cloak]

It’s part of camera hub

[past rock]

oh thanks

[lucid thistle]

So, is Camera Hub 1.12 just not being released and now we have to wait for Camera Hub 2.0 to come out to fix the memory leak in 1.11 that's been floating around for about 7 months?

[sand fossil]

Sometimes they’re gonna have a huge revision versus an additional update. In this case, I think they’re focusing on camera hub 2.0 at this point.

[gray tinsel]

If you're talking about the memory leak from using Cam Link 4K while it's idle, yes you're waiting on 2.0 for full release now. In the meantime you can also use the beta from https://www.elgato.com/s/beta which has the fix.

[lucid thistle]

Yeah, that's the one... but in November I was told that I was waiting on the 1.12 release that never came.

7 months to fix a bug like that is crazy and my option is running beta software.

A simple 1.11.1 release could have resolved the issue in October when it was actually fixed by the development team because they literally told me on Twitter.

[terse copper]

So.... whenever I stream with my elgato mk2 cam, twitch bitrates can't keep up and it gets all blocky still. What can I do? It's getting really tiresome...

[sand fossil]

That’s unusual it shouldn’t be happening that way how are you setting up your camera? Are you using OBS and what is the bit rate that you have going out the max that depending on what you have with Twitch can be either 6000KBPS or 8500 KBPS.. I tend to keep mine at 6000 KBPS.

[terse copper]

Im using obs. My twitch often is at 6000kbps. But since my computer can handle a higher output which gives a BETTER result I output at 13000 kbsp

[sand fossil]

is this to twitch or somewhere else?

[gray tinsel]

Adding to Vic's question, going OVER Twitch's supported bitrate can cause you issues too. With standard Twitch they actually disconnect you after a while if you go over 8500 kbps for both video and audio combined (so generally don't exceed 8000 kbps). For enhanced I believe that cap got bumped to 10,500 kbps.

You may also want to check that you have at least 15-20 Mbps upload speed if you're trying to push a stream that large to a remote server. If you're hitting network issues things are going also get blocky.

[terse copper]

Twitch.

Ive also been om exactly 6000. That looked worse.

I have 100mbit upload speed. Ethernet.

Ive been streaming to twitch for 7 years, different internet speeds, different stream programs, different computers, and different cameras. It's only when I got this camera I got the issues.

[vivid nebula]

hmm... does the issue recur when you try doing a local recording? If this is a purely camera centric issue, then it'd make sense that it'd happen there as well

[sand fossil]

Which camera do you have?

[terse copper]

https://www.elgato.com/us/en/p/facecam-mk2

[terse copper]

I dont record with facecam and game running at the same time

And my recording has 50k bitrates

[vivid nebula]

Ah, I think I misunderstood the issue initially

It's curious, though. Is your OBS encoder overloaded somehow while streaming to Twitch?

[terse copper]

Like here u can barely see my face but the game looks way clearer

[vivid nebula]

Okay that's bizarre

[terse copper]

Don't think so.

[sand fossil]

I’m curious what your OBS encoding settings are

[terse copper]

Yeah..exactly! 😅 I'm like...why did I spend all this money on a new camera, when its just fine for a little bit at a time. I never had these issues with my old camera.

I have been using some different ones and still had this issue.

[sand fossil]

Another question you’re connected to a USB 3.0 port right?

[terse copper]

Yepp

änd I've been using different options here too

I had "disabled" a lot on rescaling but the same issue

and then I tried 2k output for a while, same issue

[vivid nebula]

If it's only affecting the camera, then I doubt it'd be the encoder. Issue probably lies somewhere else in the video pipeline

[sand fossil]

Try lanczos

[sand fossil]

That was my next.

[terse copper]

hmm, okay.. I won't see any changes here unless I stream I suppose

[vivid nebula]

How are you performing background removal with your camera? Something like Nvidia Broadcast or using a greenscreen and chroma key?

[sand fossil]

For twitch you don’t want to go past 8000kbps though

[terse copper]

nvidia broadcast. Had this issue before their 2.0 (which has known GPU problems)

[sand fossil]

Are you using a chroma filter on the video capture in OBS directly?

[terse copper]

chroma filter? No

[sand fossil]

What are the video capture properties in obs for the camera?

[sand fossil]

Disable buffering

Also, have you turned off USB suspend?

[terse copper]

no clue what ubs suspend is

[terse copper]

ah, weird. my avermedia dont have that, but think I got the cam one

[vivid nebula]

I'm wondering if the issue lies with Nvidia Broadcast instead, since that's directly operating on the incoming camera feed. What do your settings in Broadcast look like?

[terse copper]

I'm gonna try these settings first. No buffering, no energy saver. And report back

[vivid nebula]

Sounds like a plan! Fingers crossed it works

[terse copper]

Ok so here. All of the above. Including lowering bitrate to 8000, and taking the feed straight from elgato camera hub.

And without the camera source . Note that the stream was always this crisp with my old cam, even with Nvidia broadcast as it is now..without the cam

[terse copper]

skipping the step elgato camera hub -> nvidia and going rae camera source -> nvidia might have improved it. a bit. But I'm still not satisfied

[celest vortex]

Would you put the elgato prompter using this on a ZVe10? With the basic lens that it comes with? https://a.co/d/e3O26q7

[scenic fiber]

Could be an encoding thing, do recordings look similar?

Foliage and stuff have been notoriously difficult to encode

[scenic fiber]

What about full just chatting streams? They look the same?

I would say having seen some of the stream that it’s an encoding issue

[terse copper]

I dont do just chatting streams

How could I improve of the encoding?
Like I was using a capture card, I have rtx 3060, 64gb ram (ddr4), Intel core i5 (can't remember exactly which one),

[scenic fiber]

Have a check if it happens! No game just cam for like a couple minutes

[terse copper]

Ï get this in inspector.twitch

and this is with 6k kbsp

änd when I just snuggled my cat with the cam only

and again, I had used this capture card and my logi c920 for years without this issue

[scenic fiber]

yea, but you mightve been playing a different game

whatever game youre playing, if it has crazy amounts of foliage its going to blur the entire stream

Which is happening

Unless you stand still

[terse copper]

I played lots of different games then. But thinking I'm gonna perhaps pick it up and compare since I do still have my old cam

[scenic fiber]

yea, you can also check out the obs discord and ask them about some encoding things

thats where I learned most things

Games like tarkov were notorious to stream

[terse copper]

ooh I don't think I'm in that discord, thanks! I did tag like all the support X accounts, like something tells me it's the combo of this cam + capture card+ obs where something goes wrong

[scenic fiber]

https://www.twitch.tv/videos/2412235929 But it doesnt seem to be happening at all on the rollercoaster Tycoon

[terse copper]

Yeah it's still the same capture card, here I did have way higher bitrate. Those 13k as I mentioned before even if twitch couldn't accept it.

So I think its either the bitrate x foliage, or the capture card when ps5 input x obs x the camera

[scenic fiber]

Its probably foliage I think

Quick moving games, lots of individual pixels to encode

and a 3060 isnt the sickest encoding video card

You can try resetting the NVENC settings to simple instead of advanced

Look @terse copper

very extreme example

https://www.twitch.tv/lutku_

Whenever he stops moving everything is fine, but whenever he starts moving the encoder is too bad to keep up the clear image on both cam and gameplay

[terse copper]

Hmm. Perhaps, I need to write down my advanced settings just in case perhaps first hehe.

Yeah, I wonder if it would be better for my to stream with my laptop. It has a 4060 laptop edition

[scenic fiber]

40xx series have avi encoding, I think thats a way better encoder. Just not sure how obs reacts to it!

But AVI = insane

[sand fossil]

It’s great!

[terse copper]

Ah, I guess my problem now is, I do have this badass laptop, but it only has 2 of those big USB outlets, the rest is the small modern usb-c. and I can't use a USB hub for the capture card, is it possible to use the facecam mk2 with a USB hub (usb 3.1 with all ports having 5gbit/s)?

[terse copper]

oh gosh, I'm gonna try this

[terse copper]

tried it, not that much better unfortunately

but at least I got OBS set up for the laptop too haha

[gray tinsel]

It's possible but not usually recommened - if you have any issues support will ask you to bypass the hub for testing and troubleshooting.
That said the same is true for the capture card too - you can do it with some, just not recommended if you can avoid it

[terse copper]

I did that too

I also don't use my capture cards own software at all. Its straight raw input

[gray tinsel]

Should be fine - most of them are UVC these days anyway so there's not even drivers

That said if your laptop only has one USB controller you could run into bandwidth issues running both the capture card and a Facecam Mk2, as Facecam defaults to uncompressed video unlike many cameras. Do you get that pixelation you were talking about even with local recording tests?

If so you might consider setting the Facecam Mk2 properties to MJPEG compressed mode to make sure the two devices aren't competing for USB bandwidth

Sticking the Facecam MK2 behind a USB hub that limits to USB 2.0 speed would do the same thing too, sicne it can only use MJPEG mode over USB 2

[terse copper]

I went back to the stationary computer where it has its very own usb slot

But I should check the compressed file type anyways

[hearty hull]

I’m reaching out regarding a serious issue with Elgato’s PCIe-based internal capture cards (e.g., 4K60 Pro). Since Riot’s latest update to their Vanguard anti-cheat system, the capture feed gets blocked entirely when launching Valorant.

This appears to be due to hash-based capture detection, similar to the recent issue with OBS and League of Legends, where Vanguard blocks anything attempting to hook or capture the protected game window.

The result: the capture feed is completely black or inactive, making the capture card unusable during gameplay — even for users who are only capturing camera input or running a dual PC setup.

Is Elgato aware of this compatibility problem, and are there plans to work around or mitigate this restriction in the future?

also is there a way to turn forced HDR off because i cant seem to find the setting also in the 'hidden' menu?

[gray tinsel]

https://help.elgato.com/hc/en-us/articles/9482241809805-Issues-with-Valorant-and-Elgato-Capture-Devices Known issue and intentional by Riot. It affects the DirectShow based capture cards. Should not affect the USB ones. Should also not affect the streaming PC in a Dual PC setup as that doesn't have the anti-cheat on it.

Also what do you mean forced HDR?

[hearty hull]

My Camera Source (set in the Camera itself) is SDR based setup but somehow my 4k Capture inputs/outputs it as HDR which makes the picture washed out.

I also tried custom EDID profiles with no success

[gray tinsel]

Is this 4K60 Pro original or Mk2?

[hearty hull]

Its the Cam Link Pro which goes 1080p60/4K30 /but it does not have HDR still it feels like it somehow forces some wierd kind of colorprofile (feels like a washed out HDR when you go Full colorspace on a partial source).

[gray tinsel]

Also how washed out are we talking - very washed out is probably HDR like you're looking at, but mildly washed out could also be the RGB range setting

That said Cam Link Pro doesn't support HDR as far as I recall

[hearty hull]

As stated above about the washed out part. I checked the RGB Range already :(

[hearty hull]

You should be right, but it still feels like a source running on full colorspace which sould be set to partial (16-233 instead of 0-255)

[gray tinsel]

I assume you're already tried manually changing the colour space on the card in the settings? Do you get the same washout in all apps, eg 4K Capture Utility as well as other apps like OBS?

Cam Link Pro I'm somwhat unfamiliar with, so I'm trying to dig up the settings on it there now

[hearty hull]

Yes i tried as said also custom EDID Profiles in the 4k App - OBS feels a dat more washed out somehow, but still both (4k and OBS) are looking wrong to me.

[hearty hull]

Want a screen of the settings?

[gray tinsel]

Sure

[hearty hull]

Advance or based ones ^

[gray tinsel]

Basic is fine, the advanced ones usually only deal with HDR

That said, in OBS if you go into the source properties for the video capture device and hit configure video does Cam Link Pro toss up the full driver settings there or just a panel with some tuning options?

[hearty hull]

It should be pretty simple to get even tho its in german due to the close to english adaptions :)

[hearty hull]

Limited Colorspace/range

In Full its even more washed out :D

[gray tinsel]

Yeah - was hoping it would have had the same colour range options on the card as the gaming cards though.

[hearty hull]

Yeah id wish i had :(

[gray tinsel]

Is there a Configure Video or equivalent in the top right of that screen?

[hearty hull]

Yes

[gray tinsel]

What does that bring up? A full driver settings panel or just a few colour options and the like?

[hearty hull]

Oh god.

[gray tinsel]

Oh, there's the colour range at least

[hearty hull]

It says SDR but ugh.

[gray tinsel]

When you were adjusting earlier was it on the camera, the app or both?

[hearty hull]

No it wasnt.

If i go to Shrink it looks somewhat better now.

You have anything else in mind we could try :)?

[gray tinsel]

Trying to think there now. Does the camera have custom gamma options on the HDMI output? Most woudln't but some with better video options might

Things like s-log2. Usually those are applied to local recording more than the HDMI output though

[hearty hull]

I tried the base color/picture profile already (raw) without slog and so on.

Even made some custom profiles to fit it better.

lets say i tried the whole pallet of options given so far

[gray tinsel]

Fair. Any change when changing off REC 709 to somehting like 2100 PQ in OBS? I'd expect that to make things worse tbh just want to confirm that it does

[hearty hull]

None.

Atleast i cant tell

[gray tinsel]

Fair enough

I'm honestly drawing a bit of a blank on it at the moment.

Does the camera output look correct when hooked directly to a display?

[hearty hull]

Yes!

[gray tinsel]

Might have to check with #official-tech-support on this one. One of the volunteers with more experience with that specific card might have some other ideas, but your settings look like they should be pulling video without adjustments to me, I'm unsure why it's washing out

[hearty hull]

Thanks anyways - you tried your best, invested time so we gucci.

I will then just scoot thru the officials :D.

Wishing you the best!

[gray tinsel]

Yes, good luck with it! Hopefully they can sort it out for you in short order

[proud zephyr]

Does anybody else have an issue with Cam Hub crashing while they are live? I am using the original Elgato FaceCam

[scenic fiber]

Virtual cam as output?

[proud zephyr]

Yes

[slim dagger]

I think there is Something rattling in my facecam IDK what it is

[sand fossil]

Open a ticket with #official-tech-support

There wouldn’t be anything a community member can help with regarding internals.

[sweet cove]

someone know how i can use 2 Facecam pros in OBS?

[jolly sundial]

I think you should be able to add the second one the same way you added the first one

Just select a different camera

[sweet cove]

for some reason obs dont show the 2th

[jolly sundial]

Do both show up in Camera Hub?

[sweet cove]

yes

[jolly sundial]

What options do you have in the drop down in OBS?

[sweet cove]

i think i know what the problem is

[jolly sundial]

OBS makes it really easy to figure out which is which xD

[sweet cove]

the cam was already linked to one of these.

[jolly sundial]

Ah, yea, that would do it

[sweet cove]

thx for the help

[jolly sundial]

Glad you figured it out, I only have one camera so not a lot I could troubleshoot haha

[sweet cove]

i have 3 😄

[jolly sundial]

https://tenor.com/view/star-wars-obi-wan-kenobi-maybe-some-day-someday-one-day-gif-26036494

[dim sandal]

hi i have a problem. I have go pro hero 7 and cam link 4k. But my camra streaming this quality. And i have a noise

i dont want noise in my camra

how to fix it?

[gray tinsel]

The usual cause of noise is insufficient lighting for the sensor used by the camera. Generally, increase the lighting to reduce the noise.

When there's not enough light the sensor turns up sensitivity which is the main cause of the noise

[dim sandal]

Okay so I have to point the light at the camera right?

[gray tinsel]

No, you want to increse the overall light in the scene you're shooting

[hallow owl]

hello, can someone help me please. i just brought the Cam Link 4K and it is not showing my camera, it just says 'Elgato'

[gray tinsel]

Does your camera support Live Preview over HDMI? Not all do. And if it does, what resolution do you have it set to output at?

[hallow owl]

what haha...

this makes no sense to me

[gray tinsel]

Does your camera actually do Live Preview? Did you check it for compatibility with Cam Link before hand? What model is it?

Not all cameras output HDMI video, and some have specific limits when they actually do so.

Some only use the HDMI port for playing back video or photos you already took on a TV

[hallow owl]

.

i dont know

im guessing not due to me not seeing this option before

i have the samsung NX30

[weary prism]

the nx30 does have clean output, try this: https://www.youtube.com/watch?v=Zs8t6X0O-7A

[hallow owl]

thats the first video i watched lol

about tit

it

[hollow mountain]

Does CamHub 2.0 work with Facecam (1)?

[gray tinsel]

Yes

[hollow mountain]

Ty!

[waxen nebula]

Nice Update with CameraHub 2.0
Could need a little feature:

1. Bulk Upload to Prompter
2. Drag and Drop with Text Files to create Scripts for the Prompter
   The Feature is good, but the Uploads or creation of Text Files is still not as easy as your Software usually is

[violet hawk]

Can I interest you in submitting a #feature-request ?

[waxen nebula]

☝️ 👍

[torpid lichen]

Hi, i'm new here and i just received my elgato prompter, i use an elgato facecam mk2 with the universal backplate but on my screen there is the reflection of inside the prompter... how can i fix that please ?

[waxen nebula]

light? from behind?

i was using the 3d file for the mk2 that it was "dark" enough

[torpid lichen]

there is no sun light in the room and i have two keylight on my both screens, the prompter is in the middle of the two screens

[torpid lichen]

i don't have 3d printer ...

[waxen nebula]

maybe a friend that has one? it just around 30 cent material

[torpid lichen]

no one has, i saw on esty some people do it but i live in france and it cost 70€ to get the plate

i just put 300€ in the prompter soooo ...

[torpid lichen]

so there is no other options ?

[gray tinsel]

If you're seeing light getting through the glass, odds are you need to increase prompters brightness. The beam splitter glass is essentially a one way mirror - if you don't have enough light reflecting from it you'll see a bit inside in some situations. If you have too much your camera might get some light bleed instead. Given the partial scene shared there seems fairly dark, I imagine the issue will clear up with more lighting.

If the light isn't coming through the glass, and you can find the gap it comes through instead, use a peice of black felt to cover the gap.

If you have truly excessive bleed check if there's a polarizer available for your camera. That's not usually needed though

[torpid lichen]

Thanks a lot for the advice but it seems to be the inside of the prompter that is captured, its like the webcam can see the top of prompter, here a pic where you can see what is reflecting

here is the prompter

[granite drum]

Tu peux imprimer en 3d une plaque pour cette webcam, c'est ce que j'ai fait 🙂

[torpid lichen]

c'est ce que j'aurais aimé faire mais je n'ai pas d'imprimante 3d 😦 et aucune personne proche de moi n'en a et pour commander c'est minimum 30€ ...

[wispy cradle]

I have the elgato facecam neo and it works great, but when I stream on obs it tends to start lagging and drops to maybe 15fps. I have to de-activate and re-activate the camera for it to start working properly. Anyone know what could be causing this?

when streaming off tiktok studio its fine w/ no issues

[loud matrix]

It seems the cam hub 2.0 has an issue with freezing a camera connected with the camlink 4k. Every few seconds the feed freezes on cam hub but not on the camera. Just updated the software. Good news, the memory leak is now gone, thankfully. It seems like its not having much of an issue on obs, other than opening the properties of my cam source be very slow and the properties box does not pop up all the time.

[austere cosmos]

I have a facecam and prompter. When I upgrade to 2.0, when I go to open Camera hub, the gear moves a few times and nothing happens after that.

Happened as well when trying to use 1.11. Had to revert to 1.10 to make it work.

This is on a Windows PC w/a RTX 4060 graphics card.

[gray tinsel]

If it's light coming from somewhere other than the through the glass, there's nothing inside the prompter that could be doing light except the camera itself. Facecam Mk2 does have one small LED, but that's it. If you're getting light from the LED on Mk2, cover it with electrical tape (it's not a model with a light that can be disabled iirc, like Pro can).
Other than that check for any kind of gap, possibly around the shroud that's letting light in an tuck or tape it closed. As mentioned before black felt is a good idea for closing any larger gaps, though there shouldn't be large gaps in that setup.

[gray tinsel]

For a version specific issue like that I suggest reaching out to #official-tech-support so they can take a look at the logs.

Beyond that you might want to try a full clean reinstall. Remove the app, then rename the Camera Hub folder in %appdata%\Elgato (don't delete it, support may need it to help trace the issue). Then reboot the PC before reinstalling the newer verseion. That should make sure any settings that might get left over that could cause an issue get removed before the new version is installed.

[gray tinsel]

Is the Cam Link 4K on the latest firmware if you pull down the settings in the Device pane of the app? (If not there will be an update button there).
Are any effects enabled? If so you're also going to want to check your NVidia GPU drivers and the Video Effects API are up to date, in case the effects are causing issues (or turn off effects to test).

[loud matrix]

No effects, I will check firmware.

MCU: 20.02.19 / FPGA: 67

Thats the firmware of the camlink

[gray tinsel]

Hm. I think there's a newer one than that - though it's been a while since I checked. If you open the settings with CTRL held down it should give you a firmware update option - when running that does it indicate it's already up to date (or install the same version)?

[sand fossil]

turn the brightness down. this helps with the transparency, and also change a few of the opacity to your liking.

turn the LED off as well

[loud matrix]

Up to date.

Usb transfer mode set to automatic.

[austere cosmos]

Thanks. Will do that. FYI I did the clean install and nothing.

[torpid lichen]

yes i hide the led with tape but its still the same, nothing has changed, i tried to block the webcam with the black curtain around it and nothing improve or change

[torpid lichen]

already done still nothing

[sand fossil]

I can probably help in a bit via vc

[torpid lichen]

my english is not really good ahahah

i think i have found the issue..., i have to govee light behind me when i turn them off, the reflect dissepear

[sand fossil]

That was what I was thinking is that maybe you have too much light bouncing off of the prompter, but I wasn’t sure if there was anything as far as like software that we needed to look at, but yeah, I would recommend not having the lights and beam directly on the prompter but more so on the side of or behind it

[torpid lichen]

unfortunately theres are led i can't move and there are part of my background, do you think with the backplate it will fix that ?

[sand fossil]

Yes a bit!

[torpid lichen]

i hope so, thanks for taking the time to answer me !!

[sand fossil]

you're welcome!

[chrome marten]

I installed camera hub 2.0 today and it hasn't been working for me at all. Tried restarting my pc, closing and reopening camera hub, unplugging and plugging my webcam back in but it still wasn't being recognised. I made sure not to have any other app open which could use my camera but even then... no luck. It's only camera hub which has this issue. Whilst I was waiting for the 2.0 update, I've been using nvidia broadcast to use my facecam mk2 and it hasn't presented me with any issues. As soon as I use camera hub though, it decides to play dumb.

[sand fossil]

Are you running both apps at the same time?

[chrome marten]

No I wasn't.

[granite drum]

Ah ça tu peux pas y couper. Moi j'ai payé que $5

[sand fossil]

I’m not sure what’s going on with camera hub, but I have both on Mac and windows which platform are you on and maybe I can help you troubleshoot it

[chrome marten]

I'm on Windows 11.

[sand fossil]

OK, Windows 11 should definitely be working with it. Which camera are you using?

[chrome marten]

Elgato facecam mk2

[sand fossil]

And I just wanna make sure you’re in a USB 3.0 port?

[chrome marten]

I am yes.

[sand fossil]

Any applications, not opening at all or it just freezes

[chrome marten]

Only camera hub acts up.

It does open

[sand fossil]

Do you have anything else running that might be interfering with the camera?

[chrome marten]

Nope

[sand fossil]

Wanna hop on a vc?

[chrome marten]

Sure

[native jackal]

I have this re-occurring issue where my facecam pro shows the amber light upon PC restart and then doesn't show available in the camera hub software until I unplug and plug back in. Could it just be a power to the USB issue at startup and any suggestions to fix would be greatly appreciated.

[gray tinsel]

Check if Fastboot is turned on in your BIOS/UEFI. That can sometimes cause the USB ports to start up in USB 2.0 mode until windows loads - but the camera can get stuck in 2.0 mode since it's allready connected then, until you reboot.

[native jackal]

Okay! I'll do that Arcsane, thanks! I tried unplugging a bunch of USB stuff to see if it helped and it did not so I'll check for fastboot now!

[native jackal]

Okay cool! Disabled MSI Fast Boot & Fast Boot from Bios. Did a restart and it appeared to still be giving that amber color so I unplugged the camera, plugged it back in and then did an additional restart and now its working correctly! Thanks again for the troubleshooting @gray tinsel

[gray tinsel]

Glad to hear it's working!

[paper roost]

anyone have any tips on fixing this problem?

[violet hawk]

Yeah, connect to a USB 3 port

[paper roost]

thats the thing it is connected to a usb 3 port

[gray tinsel]

Are you using a USB 3.0 speed cable (5 Gbps) or faster, and connected directly to the computer, and under the max USB 3.0 length of about 10 ft?

[paper roost]

im using the cable that came with my elgato camera

[gray tinsel]

Right into the PC, no adapters, hubs or extensions?

[paper roost]

yep

[gray tinsel]

I see in the other channel you've got USB Tree Viewer. What does that look like where the camera is concerned? Both setup on the left side and summary for the camera on the right

[paper roost]

is all old webcams supported for the new update?

[gray tinsel]

And the summary section on the right? Should look something like this

[gray tinsel]

Yes, all the Elgato cameras still work on the software

[gray tinsel]

If it's a direct connection, that looks like cable failure. Connection is showing as USB 2.0 speeds, and the overall setup is claiming 2.1 whichi means a 3.x device in a 2.0 setup.
Port has a companion port at SuperSpeed (3.0), which means it's a 3.0 port or better a least

Is the cable tagged on either end with the speed?

Some of the newer Elgato cables have the speed stamped in the connector

[paper roost]

no the cable does not

[gray tinsel]

Do you have another USB 3.0 cable around to test? Even a USB-C to USB-C one will work, if it's the right speed.

[paper roost]

The cable

[gray tinsel]

You may also want to check the existing cable for signs of damage, or dirt in the contacts of the cable or camera

[gray tinsel]

What does that look like in the inside? Is it a blue plastic insert?

[paper roost]

not blue

black

[gray tinsel]

Do you happen to have any other Elgato products that you might have mixed up the cable with? A mix or Stream Deck that would have shipped with a 2.0 cable? Generally the Elgato 3.0 cables should have the blue coloured insert

If this is a new unit there's a small chance it had the wrong cable in the box

[paper roost]

well not new new but it was working before the camera hub updated

[gray tinsel]

Hm. It might be a 3.0 cable from before my time, or might have been glictching and running in 2.0 mode if it was under 720p - I've seen HD60 S+ do the same, it's not supposed to run in 2.0 mode but the check sometimes glitches out. IF you scale it up it starts having serious performance issues like that though

[paper roost]

well i tried all my cables and none of them work and even tried the one from my stream deck+ (for some reason says 2.0 on the cord) and tried my foot pedals and no luck so either I'm looking at buying new cable for stuff directly from the elgato store

[gray tinsel]

Stream Deck+ would be a 2.0 cable. Unless you attach a USB hub to it, that's all it needs. Pedals too. All the Stream Decks, except the launch revision of the XL, ship with 2.0 cables. Same with the audio gear

You pretty much have to go looking for 3.0 cables if you're not using ones that came with audio gear or something else data intesive like a hard drive

[paper roost]

well im actually using the xlr dock for the deck + but didnt have problems with it not working tell now that im trying to get the webcam to work too

[gray tinsel]

Dock should be fine with 2.0 too - audio doesn't use too much data bandwidth

It'd only be the USB dock that uses 3.1 since it has 3.1 Gen 1 ports

Or 3.2 Gen 1, rather. That's the same thing though. Thanks USB-IF group

[paper roost]

wonder if a setting in my bios messed up hmmm

[gray tinsel]

It's possible, but USB Tree Viewer would usually report the port itself as 2.0 if that was locked down

[paper roost]

So probably just need a cable, I’m shock though if your saying the wavelink should be working too with that cable and isn’t

[gray tinsel]

Should be fine with 2.0 - unless the cable is degraded and running in 1.0 mode, or you have things connected to a hub that's splitting power (eg an unpowered hub, or a powered hub that's had it's additional powere disconnected)

[paper roost]

Could it also be the headset that I got connected to it taking to much power for it to work? beyerdynamic DT 1990 Pro Open Studio Headphones

[gray tinsel]

Shouldn't be - that's analog headset, if there wasn't enough power it'd just be quiet.

Essentially the headset jack has the same powere available regardless of what headset is hooked up

[paper roost]

hmm then idk I either messed something up somewhere then

[gray tinsel]

If you're having a lot of USB issues, check for UEFI/BIOS updates or new chipset driveres for your motherboard too

It's rare, but sometimes even a Windows update can throw things off and require new drivers

[paper roost]

long story short i just did bios flash and also did a windows wipe trying to fix this problem

im wondering if my ubs on the motherboard are taking a crap on me

[gray tinsel]

Possible - but usually that'd affect one USB controller at a time. Do you have more than one? They'd show up as the green card icons on the left side of USB Tree Viewer

[paper roost]

well I just installed usb hub into pci https://a.co/d/4wnPTYd

[wild steeple]

I‘m trying to use a Facecam Pro (direct USB-C connection) with my Mac (Macbook Air M4) - Sequia 15.4.

As soon as I turn on a LUT, the Virtual Camera Device is frozen, the „normal“ camera is operating with significant delay.

Any hints or suggestions?

[clear remnant]

Hey I got an elgato camera is it supposed to look like this in the camera hub?

Looks very bluish and has a lot of noise

[sand fossil]

You need light!

Also make sure the lens cap is off

[sand fossil]

I’ve not had this experience in 2.0. The cable that you’re using, is it the official or is it one that meets the same specs?

[minor ruin]

hey,can anyone help me please? my Facecam Pro shows only "1080P60 NV12 Uncompressed

[gray tinsel]

Camera Hub doesn't set the resolution, it switches to whatever resolution any app using the Virtual Camera uses. If none are currently using it you can change the preview resolution at the bottom of the preview window.

If it's in use somewhere that will be locked though

[minor ruin]

okay thanks ,but i will setup my Build in 4K not in 1080P 😄
i think its obs what use the camera but obs is not in use now ,and i have set the solution to 4K in obs ..

[gray tinsel]

Yeah, OBS may not default it to the correct resolution, and often prefers NV12 which only works in 1080p. If you set it to custome resolution and set the video format to H264 or MJPEG it should let you set it to 2160p

[minor ruin]

i can do settings here but i dont know what it means so i choose automatic

[minor ruin]

oh ok i will try

[gray tinsel]

Yeah, leave that automatic normally

[minor ruin]

i set it to H264 but its 1080p in camera hub

[gray tinsel]

Are you using the Virtual Camera? If so it'll lock to 1080p when effects are in use.

If you're using the camera directly you should be able to set it in OBS to 2160p there

[minor ruin]

ahhh im using Blur from effects

i cant use it in 4k? 😦

now its 2160p60 but without the blur

[gray tinsel]

I think Camera Hub is using a version of the Nvidia effects that limits effects to 1080p

[minor ruin]

yes Nvidia AR

[gray tinsel]

You can try adding NVidia Broadcast right into OBS - I'm unsure if that has the same limit

[minor ruin]

hm okay,thank you (:

[torpid lichen]

hi guys, i was the one the ghosting effect on camera, i now have a backplate for the mk2 but the problem is still here, even when the lights behind me are shut down, i don't know what to do

[civic turtle]

Hi, I started using the Elgato prompter with the face cam pro, and when I monitor what I’m recording in the camera hub app I see a partial reflection at the bottom of my video. What is that, how do I fix it? Thank you.

[gray tinsel]

Okay, but what happens when you increase the light in the scene, not start taking it away. With the way the beamsplitter glass works you want the front video to be brighter to reduce any possible reflection from the promtpter screen, or light bleed inside the unit.

First thing you need to do is fine the source of the light - is it coming from the LED in the camera not being perflectly covered, or bleeding in from outside somewhere. If it's bleed, does it come from around the shroud, a gap in the unit, or is it bleeding through the front glass? If it's coming from the front glass, you need to see if it's light bleeding in from the room, or from the screen of promtper itself - but at that point hte usual fix is increase the light in front of the camera (eg on you and your background), or turn down prompter's own brightness. This should help reduce the amount of light bleed picked up by the camera as the camera can reduce sensitivity when there's more light in the overall scene.

[gray tinsel]

If it's reflection from prompter itself, try turning down prompter's brightness, or increase the overall light in the scene the camera sees. That should help deal with any bleed, by reducing the camera's overall sensitivity

[torpid lichen]

okay so i made some test, i turn on all the light and its still visible, when i put my phone flash in front the webcam its clearly the screw of the backplate that i see, so when i see a little ghosting in my camera hub app its the same thing, its not from the screen prompter, if put a lot of light its still a bit visible and if i put no light at all its gone but its seems no light bleed from the prompter itself

do you think playing with the iso can fix that ?

[civic turtle]

Awesome, thank you for your quick reply! I’ll try that

[sand fossil]

Anything with Elgato virtual cam will be 1080P, regardless, if it’s Windows or Mac

I have tested this on both of these platforms and that is the only way that the effects will work

[wild steeple]

I'm using the cable that was provided by Elgato in the box.

[sand fossil]

And you’re connected to a USB 3.0 port?

[wise apex]

Hi there, when I try to use an AI background large sections of the video feed are cut off

no AI background looks fine

turning down the resolution from 1080p to 720p also fixes it... but I assume that shouldnt be required

[paper roost]

how good is your gpu? I'm wondering if its bec ur gpu not strong enough for it to work at full res

[gray tinsel]

It'd have to be at least an RTX 2060 for the effects engine to even enable.

If it's still happening I'd reinstall the latest NVidia Video Effects SDK, make sure it's the version for your specific GPU and if it's still being weird reinstall the GPU drivers, preferably using the Studio version

[wise apex]

RTX5070

[wise apex]

I’ll try this and report back

[glacial breach]

Does ElGato have anything that allows me to record 3 webcams at once on separate files?

[strange ridge]

Hey guys have anyone encountered an Issue with Elgato Cam Link 4k/Camera Hub where you plug in your camera and it doesn't recognize it at all. I am pairing it with Sony Zv-E10 Powered by a Normal Battery and Dummy Battery sometimes but the issue is I can't get it to work with the camera anymore.

The Cam Link glows in White when i connect it.

[final cloak]

You want to look for separate source recording plugin in OBS.
Not an Elgato hardware or software thing.

[final cloak]

Probably a usb connection issue, I’d try other ports, make sure you aren’t over crossing the bus and running out of power for devices.
Look at usb tree viewer to visualize the connections and verify their speed.
Top ports can sometimes be weird or fail if the cables age or something else.

[wise apex]

Short Answer: Bad RAM was messing up a LOT of things. After figuring out I had bad ram (3 out of 4 sticks were throwing errors in memtest86) I am now running 1 good stick of ram until the new stuff comes in next week and everything is working just fine now.

[sand fossil]

sadly this happened to me with my g.skill trident

now everythign is asus, samsung, corsair, and elgato

[wise apex]

G.Skill trident!!! Same ram

[sand fossil]

yeah, newegg said to call them since it's a lifetime warranty

[paper matrix]

Why does my Auto Exposure option keep disappearing

[sand fossil]

Are you on macOS or Windows??

[paper matrix]

Windows

[sand fossil]

see if there is a firmware update

[strange ridge]

so i tried 2 methods and both didn't work. one was with Cam Link and obviously it didn't work. the other one was with USB C Streaming, also that did n't work as well

[gray tinsel]

Just to confirm, does your Cam Link not show up as a USB device, or just not get video that way? The "connect a device" screen you were seeing before has me wondering if the PC isn't seeing the Cam Link correctly

This might in fact be two issues so knwoing if the PC at least sees the Cam Link would help

[strange ridge]

so before this issue happened. it would open to the Gray interface where you get to connect your camera. then now, i can't seem to go past the white screen where it says "connect a device"

[gray tinsel]

If you change the USB port you're using while it's on connect a device does anything change or it still says there?

And if you check in Device Manager does t he Cam Link show up as a Cam Link or some other name?

[strange ridge]

it tried every port. on my computer.

[gray tinsel]

While it was on that scren though?

And does it show up correctly in device manager?

If it shows up right in device manager, I'd resinstall Camera Hub - preferably rebooting the PC between removing the current one and installing the new install

If it doesn't have the right name in device manager, I'd talk to #official-tech-support though, as it might be a hardware issue.

(especially if it shows up as a "Westbridge" device)

[strange ridge]

So, i tried uninstalling the software and reinstalling it. multiple times. as well as changing ports. the first thing i thought of was hardware issues. and then i also tested the Camera built in USB C Streaming (limited to 720p). with multiple cables and it still my pc didn't recognize the camera at all.

[gray tinsel]

Your issue with Camera Hub is it isn't recognizing the Cam Link. That's why I keep asking if it shows up correctly in Windows Device Manager (it'd be under Cameras)

USB-C on the camera itself depends on the camera and generally requires the camera's webcam software if one is even acvailable.

[strange ridge]

it did not show on either Camera section or even USB

[gray tinsel]

Any signs of dirt in the connector? Or damage?

[strange ridge]

nope

[gray tinsel]

No "westbridge" device either?

[strange ridge]

nothing

i am thinking of testing it on my cousin's pc and see if the issue is consistent, if it is not then i will weset windows

[gray tinsel]

hm. Yeah I'm not liking that it's not showing up in Device Manager at all, so if you can get access to another PC to test that's a good idea

If it does seem like a hardware issue, keep in mind if it was bought from an authorized seller, it should have a 2 year warranty in most regions too, i fyou do have to go through official support

[strange ridge]

if it's the camera, yes i bought it new rom an official seller. but i the Cam Link Used from a friend.

[gray tinsel]

Ah, I've no idea what Sony's warranty is like for the camera

[strange ridge]

the warrenty is 5 years

the camera is connected to USB C, this is the whole device manager list

maybe i am overlooking it

This is what it says in the camera

[gray tinsel]

The Cam Link its connected here too right? It should ahve been showing up under Cameras if it was, but that section is entirely missing

Like that

[strange ridge]

Exactly that. But the Camera section in my device manager is completely gone

[strange ridge]

So i tested both my camera and cam link on my cousins laptop and both work perfectly

[ashen juniper]

why did my scripts disappear on Camera HUB? Does anyone know how to recover them?

[sand fossil]

I always start in Notepad, and save there, then import them in Camerahub. right now there is no back up.

[meager drift]

in the camera hub app, if i have contrast to 50% i get this weird red pixelated thing around the border of objects. Is this a bug?

[violet hawk]

Lack of lighting

so sensor gets confused

[glacial breach]

Is there any fix for my prompter having some non-see through elements of my chat popping up as a mini-glare on my webcam footage? facecam v2 is inside and there's a bit of a glare from the chat text.

[paper roost]

does anyone know if you can use a connector on the web cam cable from usb c to reg usb?

[gray tinsel]

A USB-C to USB-A adapter you mean? As long as it's the correct speed - most of the Facecam lines needs USB 3.0 (5 Gbps), so make sure the adapter is correct. You could also use a USB-C to USB-A cable (again, as long as it's the right speed).

[gray tinsel]

Try turning down the prompter brightness, or increase your lighting in the camera's view. If you're getting bleed through it's usually brightness related. If you're using a Mirrorless or DSLR you can also try a polarizer if the adjustments don't help

[paper roost]

well i just bought the cable from elgato and thought it was usb-c to usb-a cable but both ends were usb-c and not a fan putting them on top of the pc for the cam to work

[gray tinsel]

C to C? I'm guessing you ordered either the Facecam Pro or 4K X cable?

If so, it should be fine with an adapter

[paper roost]

https://www.elgato.com/us/en/p/usb-32-c-to-c-cable

i just have to make sure the adapter can handle the speeds

[glacial breach]

I'm using an Elgato Facecam v2. Are there polarizing devices for this camera by any chance?

[gray tinsel]

Generally no. But if you're using Facecam V2, in my experience the brightness adjustment should be enough

You can get polarizing fil and cut it to size, but no guarantee that'll work as well as a proper cirular polarizer on a DSLR or mirrorless

[meager drift]

I tried a different app like nvidia broadcast and the problem is resolved. Only in camera hub 2.0 do i get the red pixels

[glacial breach]

Does the Prompter support 3rd party twitch emotes from 7tv ? I dont see them pop up when I do a test message of them.

[glacial breach]

Any answers for this?

[violet hawk]

It does not, you can however use Display Mode instead and drag your favorite chat application (I prefer Chatterino that has support for basically anything).

[glacial breach]

Thanks, one last question. I'm using the Elgato Facecam mk2 and I think I'm understanding to get a backplate for this camera it is only available by 3D Printing it. I don't have a 3D printer so is there any place I can go to get one 3D Printed?

[violet hawk]

There's printingservices in most major cities, so if you google "3D printing service" near your location you should find a few

You upload the STL file to them, they print and ship

[glacial breach]

Alrighty, order placed. Cost $50 but every other lens mount under the sun was included 🥲

[violet hawk]

Yeah most people just use the Universal Backplate with a cloth over to prevent light leakage, custom print is better

[glacial breach]

Thanks for the help

[violet hawk]

No problem

[gray tinsel]

Facecam Mk2 wasn't available when Prompter came out so a plate for it isn't part of the kit. You can probably also find them pre-printed on sites like Etsy if you can't get it printed locally. Though the Universal Shroud should also work for Mk2.

good luck

[glacial breach]

ahh, crap. they're so much cheaper on etsy. at least $30 less than ordering one from online. can't cancel it though]

[fast oxide]

Hey , please double check following:

Do you have any effects running? Please turn off and tell me please if the issue persist

[lone sonnet]

Hello community, I have a few questions to ask because I'm completely in the dark:

I have a Pro facecam. I need to change my motherboard and the next one doesn't have USB type C. Just USB 1 10gbs transfer. I'm looking for a USB-C to USB-A cable, but there are no specifications on the Elgato website. Except for USB 3.0 on the product page of the Facecam Pro.

Moreover, I saw USB-C to DisplayPort adapters; can they work with the motherboard? So an alternative to USB-C to USB-A.

Thank you in advance.

[sand fossil]

This might help. https://www.elgato.com/us/en/p/usb-32-c-to-c-cable

[sand fossil]

There might be one for usb 3.0 as well.

[lone sonnet]

Thanks ^^

[pulsar mist]

i need desperate help installing the camera hub. it will not work and i dont know why. Every time i try to install camera hub it says "There is a problem with this Windows Installer package"

The stream deck software installed just fine

I’m installing on windows 11. I wouldn’t work on windows 10 either. Previous versions will give me the same error message too

[gray tinsel]

For most issues like that #official-tech-support is the best resource. The fact it's not working across 2 Windows installs is weird though, installation issues with camera hub are pretty weird

You could try copying the method used to get more info when Stream Deck installs fail - #stream-deck message just change it up for the Camera Hub installer. It might tell you why it's failing at least

[flat kite]

anyone have any idea why my el gato facecam keeps desconecting it on a usb 3.0 and every time im goin to use it i need to unplug it and plug it back

[near apex]

Do we know or have an idea of when/if YouTube or MultiChat would be coming to prompter?

[violet hawk]

No, Elgato don't discuss potential featureupdates until they're released

You can always #feature-request

[sand fossil]

no, but I did find an amazing app... Social Stream Ninja does what I want for now.

I hope this helps.

[mossy mountain]

Hey, I have the Elgato facecam pro which cost me alot

It makes this weird sound, (is this normal) + my facecam quality is so weird. I would think the camera is worth 50$ in stead of 300+$

I tried different settings online but it still looks weird and every day it gets changed smh

If anyone has experience with this camera and is able to help me, please I'd appreciate it 💯

Or if any1 has good settins lmk aswell

[sand fossil]

is this new? it's not suppose to rattle like that. is it working?

[mossy mountain]

Yes, It's a brand new one. Also it rattle when I change the settings so I think myself it just happens when I change settings but it's weird it also rattle when I move it like that. And yes it is working. But my quality is so weird...

[sand fossil]

I have this Facecam Pro as well, never had a rattle, but the picture how is it looking? Also, I would advise opening a ticket with #official-tech-support perhaps an RMA might be needed.

[sand fossil]

where did you buy it from?

[mossy mountain]

I'm from The Netherlands

It's from elgato itself

[sand fossil]

if it's a 3rd party 1 of 2 things, return or exchange, or start the RMA process directly with elgato and provide the recipet etc...

[mossy mountain]

Okay I will try that

But my quality changes everyday

One time its clean, and one time its blurry weird color

Maybe it's about my setting

[sand fossil]

well I'm worried about the sensor. that rattle isn't normal

[mossy mountain]

Does your rattle when u change the settings?

For example the color light

[sand fossil]

never

[mossy mountain]

Okay then there is deff something wrong 😭 thankyou vic I will make a support ticket

[sand fossil]

you're welcome! I'm just glad you have warranty on it.

[mossy mountain]

💯

[final cloak]

Im late but sounds like the focus motors. If they’re that loud maybe they are grinding.

[rugged oyster]

So I’ve been having an issue where the prompter/camera hub software is freezing. The video on the prompter is working (sharing the window to the promoter) but the software freezes so the chat doesn’t update any longer.

My current workaround has been to start the software, close it, and then start it again. If I do this, before starting up the stream, it doesn’t seem to hang/freeze.

[sand fossil]

do you have anything else running?

[narrow flume]

Hey Everyone, I've been having some weird performance issues with Facecam Mk2 and adding it as a source in OBS or Meld.

Setup One. Raw camera input - Camera has a lot of noise and LUT is off, no effects are added
Game runs super smooth with limited issue on frames dropping

Setup Two. Elgato Virtual Camera - Camera has noise reduction, LUTs and limited adjustments available through Camera Hub.
However I seem to lose ~30 FPS in-games when running this selection. (Specifically FiveM, I cap it at 60FPS and it holds steady under 30)

My first assumption was NVIDIA Video Effects SDK backend processing through Elgato Camera Hub and taking over resources the game could be using.

Currently running: 5900x, 3070TI, 64GB RAM, Meld installed on SSD on Windows 11

I'm happy to potentially run through Setup One until I can figure out how to resolve any game FPS drops.

[sand fossil]

I was going to ask if it was in Mac OS as I've just opened a ticket with them for the Facecam Pro dropping from 4k 60 to 1080p 30 using the Elgato Virtual Camera, vs Windows where it's normal at 1080p 60. I think yours is different, via your GPU not being able to handle Elgato Virtual Camera and Gaming at the same time.

[narrow flume]

After some more testing it seems to be related to NVIDIAs SDK and workload, every effect added that uses this creates an issue for games FPS performance.

I'm now trying to see if I can only enable noise reduction and nothing else to maintain performance

[sand fossil]

you're not using anything else like nvidia broadcast are you?

[narrow flume]

No, but I'm pretty sure Elgato Camera Hub uses the same SDK integrated into the software, which I think is causing the issue

[sand fossil]

I personally on Windows haven't had any issues, but Mac Os yes...

[rugged oyster]

I run the elgato stream deck software, OBS Studio, phantombot, and two applications that are through steam that are essentially community games that can show up on stream.

Again it works fine if I open up the camera hub software and then shut it down via task manager, and then reopen it.
If I do that before going live, it has yet to freeze during a live stream.

[agile arrow]

I may need help with this one…

[jolly sundial]

https://tenor.com/view/poltergeist-little-girl-theyre-here-ghosts-dark-gif-4890338

[jolly sundial]

Make sure the cables are plugged in tightly and if you have a spare cable swap it out

[sand fossil]

What worked for me was unplugging it for about two minutes and then plugging it back in. My prompter was on the fritz as well. The other night after I power cycled everything and then plugged it back in it behaved like normal. I also can confirm it does work with the beta.

[agile arrow]

I think i have temporary solved it. Some off reason with my 9070 xt drivers, it caused some finicky with the prompter to display those off colors. I reinstalled the drivers and now it's good. I think it was also conflicting with the apu from the new cpu i got (disabled now). So it's working well for now. There's a beta?

[sand fossil]

Yes!

[terse copper]

Just reporting back:

• i had gotten a faulty camera. That was the root of the issues. Elgato sent me a new camera and it works flawlessly (so far)

[sand fossil]

This is awesome, and they are amazing at their RMA process and Customer Service!

[vocal tiger]

Weird blue light on my prompter. Any ideas on how to fix it? Only solution has been turning down the brightness. Camera that I’m using is the.Facecam pro.

[final cloak]

That looks like reflection to me. Pretty dark scene it’s trying to view so the camera boosts it up and then can see the reflection on the glass. Just the physics of light.
Turn down the brightness of the prompter screen the increase the light in the camera shot to balance that out.

[vocal tiger]

Appreciate it. Normally I have the ring light on and I still get that blue from the prompter. Turning down the brightness works, but then I can’t see the prompter which defeats the point.

[final cloak]

I think you need to put more light into your scene, so the camera can turn its sensor brightness down because the incoming light is able to overcome the reflected light on the glass.

[bold mason]

quick question, does the elgato facecam mk2 save its video settings? or do you have to adjust them each time?

[bold mason]

like when i use OBS with my C920 it never saves the changes so i have to do it every time

[scenic fiber]

Sometimes

Ive had some issues lately remembering settings

But it remembers saved settings

Just sometimes you gotta remind it that it has saved settings

[bold mason]

how would i do that? ima get that facecam mk2 tomorrow

[sand fossil]

you can with a stream deck, use a multi-action to set it each time it goes bonkers, but in camerahub you can hit the save button, and it should save the settings. once camerahub is open those stream deck setting for set you can hitit, and it will go to those settings, and then save again, should it revert.

[bold mason]

oh hey, its you again

[paper matrix]

My camera is randomly dropping frames, everyything is fine on task manager but my camera is expieriencing random stutters and it's really irritating, any suggestions?

[paper matrix]

https://clips.twitch.tv/CrunchySmoothCatDatBoi-zdKbna0KxxY1hy6v

Example ^

[paper matrix]

@sand fossil Hey sorry for the mention, any knowledge on this above ^^ Still experiencing issues.

[sand fossil]

ok i saw it last part of the clip, are you using virtual cam, or just the camera?

it's at the 26 sec mark

[paper matrix]

Regular camera just

[sand fossil]

make sure you're using Isochronous

[weary beacon]

What are the recommended PC specs to use the face cam PRO? I use either the 2k or 1080p option (since I can’t even stream in 4k anyway)

I have a 3080 and an I7 but it just 💩 the 🛏️ 🤣

[paper matrix]

Hi Vic, where is this page located? I can't find it. Thanks

[gray tinsel]

In the device section of Camera Hub, in the top left, click the little settings icon (the sliders)

[gray tinsel]

Oh you have original Facecam, not the Pro model like Vic. Try holding down CTRL when you open settings to expose more options

[paper matrix]

That did the job! Thank you so much

[gray tinsel]

No probelm. Hopefully that setting change works out for you!

[weary beacon]

my camera hub got to 15% +

Is there a way to lower the load? I know it's not much compared to others but it's just tipping my pc over the edge! Facecam pro 1080p 60fps it's set on

[final cloak]

Seeing how high some numbers are for things like the browser instances and OBS…
What cpu is this?

[weary beacon]

An intel i7 11700k

[final cloak]

Hmm not that old, but that was a rough generation I guess.

Are you using effects in camera hub?

[weary beacon]

No, just 1080p & 60fps

[final cloak]

Hmm. Well then I don’t know of any way to lower it.
100% cpu is not what you want, though. Can’t believe a game launcher is using almost 6%. You’re just trying to do more than this computer can handle.

[weary beacon]

I know 😭 but it’s weird cause it SHOULD be able to handle it… 3080 and an i7 is decent

[final cloak]

Just saying i7 doesn’t mean anything though. But I’m a little surprised about the high numbers. I mean is it overheating and underclocking or something?
Or maybe it’s just not that strong. The browser instances and other stuff… 5% each adds up.

[weary beacon]

We recently found out it was overclocked and getting to 100° in a bunch of things, we’ve since lowered it and that’s still the result

[final cloak]

100 degrees is way over thermal limit so it is downclocking heavily at that point.

This is a troubled computer

[weary beacon]

Oh I know 😭🤣

[violet hawk]

Yeah seems to be something wrong with the PC or install or effects or something, my Facecam Pro makes Camera Hub use about 6% in 4K60

[weary beacon]

I’m just so unlucky I’ll get a new PC and you bet it’ll do the same thing ahaha

[violet hawk]

(however my PC feels potato streaming with 4K60 webcam though) xD

[weary beacon]

😂

[final cloak]

Knock it down to 30hz but I don’t hold out much hope that the difference will be significant.

[weary beacon]

My partner fiddled with some settings in the game and that’s improved to an extent, and he also dropped it to 30, the lag has improved so I’m hoping that’s the trick! Although still disappointing my PC is struggling 😂

[final cloak]

That’s good at least.
Yeah any time you’re hitting 100% cpu that means windows is needing to decide what gets priority and what will lag… usually everything lags a little.

[violet hawk]

Setting framelimits in games that use way too much CPU also helps, so you don't force the computer to render more frames than necessary

[weary beacon]

Yeah we did that 🙂 set to 60 now

[sonic dirge]

Looks like you have a lot of background activity on your pc. Which can also be induced by the disk usage of the game. I mean which game has to write 38MB/s to the disk 😄

[weary beacon]

It’s just basic background apps I feel like! And the typical streaming stuff like mix it up etc. yeah the game is so poorly optimised it’s rage multiplier for GTA RP

[sonic dirge]

Combine that disk usage with some anti virus scan and you can totally reach high cpu usage fast.

[weary beacon]

Is that a good or bad thing? 😂 my knowledge of PCs is slim lmao

[sonic dirge]

Neither. Its just a hypothesis. You can test it by checking if you have the same cpu usage in other games, that dont have such high disk usage and disabling the antivirus (windows defender if you dont have a specific one installed) during the test.

[weary beacon]

Could give it a go, but I typically don’t lag in any other game apart from GTA but I know that it’s so poorly optimised

[sonic dirge]

Its just that the cpu usage of the game itself isnt that high. Espacially for a multiplayer game. So i suspect it to be some kind of background os service thats is going nuts. And given the high disk usage of the game, anti virus could be a thing.

[weary beacon]

I think it just all adds up, the Camera hub being 15+, google, other apps like discord, Spotify etc, but will defo take a look at it

[copper kelp]

my elgato facecam mk2 hasnt been displaying anything (yes i made sure the lens wasnt covered). i believe it has an update after checking the sofware but it wont download and just has me on an orange light. I had the orange light for almost 2 days before reaching out here. Any ideas?

[gray tinsel]

Try the update using another port. Sometimes if it bugs out one one USB port it'll still update fine on another. Preferably one with a different speed if you have it

[copper kelp]

Still nothing :(

is there a way to restart the device that isnt restarting your computer? ive given that a try and not much has changed

[gray tinsel]

Have another cable you can try? Also does Camera Hub actually give any errors?

Disconnect and reconnecting the USB cable will restart it

[copper kelp]

this is all i got

[copper kelp]

Nothin here either

[copper kelp]

Not that i know of sadly

[gray tinsel]

Might want to check with #official-tech-support to see about other ideas. It's still letting tyou try to firmware update and just failing right?

[copper kelp]

yep!!

the screen is displaying as all black. So i imagine its the software update causing it, its allowing me to press it and immediately sending me this failure to update screen

Ill give support a call in the morning

[wintry oxide]

#official-tech-support can i get a little bit of help. i get a error code when i try to push a link here on discord

[sonic dirge]

Thats a channel, which shows information how to contact them. Just tagging the channel wont be sufficient. Click on the channel and read whats written there.

[supple rune]

Camera Hub just lost all my scripts again…

3rd time this has happened. Any fix or info on how to stop this from happening?

[graceful zenith]

Don't always rely on camera software, save your notes in notes, even if you find the same problem in the future it doesn't affect your work

[sand fossil]

@heavy tiger Usually I have to close out of camera hub, and relaunch it after I've installed the correct SDK, and then reopen cameranhub and it's there.

[ruby plank]

Has anyone encountered that the app stops working while playing games. I have the cam mk2. But The problem lies with the camera hub

ive even lowered it from 1080 to 720

same results

ive even did a clean uninstall and reinstall but nothing helped

[sand fossil]

are you using Mac, or Windows?

[ruby plank]

Using windows

[sand fossil]

Try a different USB 3.0 port

[ruby plank]

Figured out this is an ongoing issue that was never fixed.

[sand fossil]

I’m guessing you have a ticket with #official-tech-support ?

[ruby plank]

no point they never answer.

https://www.reddit.com/r/elgato/comments/1brbrdr/what_elgato_isnt_telling_you_about_camera_hub_and/

legit same thing is happening to me

[sand fossil]

I’ll check it out later after work

[gray tinsel]

Go through #official-tech-support for that one - they are required to reply to tickets, if they do not escalate the request.
It's a rare issue with the Nvidia Video Effects SDK. I never did manage to replicate that issue on my own setup (though it seems the thread ate my response a third time. . . every time I see that thread again my screenshots are gone again, I swear it's cursed)

To confirm you've actually checked that the clock speed of your GPU is getting locked down when Camera Hub starts up?

Because your original issue sounds like something completely different

[ruby plank]

ive removed those exact same things and it slightly helped

[vocal sage]

I have the elgato facecam

It’s plugged in when I start up OBS nothing pops up but if I unplug replug it in then the camera works is there a way for me not having to unplug replug each time

[sand fossil]

it should work without having to do all that, what are your pc specs, and gpu, also have you updated your bios/drivers?

[final cloak]

This sounds like it could be usb selective suspend or fastboot enabled, usb ports turn on in a power saving mode and don’t go full speed until you replug them.
Check those settings.

[gray tinsel]

It might also be other apps uisng the camera, since unplugging it and reconnecting it can be enough to free the hook on the camera. If the USB Selective Suspend doesn't help, you can try checking your Windows privacy settings for cameras, and check the recent activity section. If there's anything unexpected in there go change the settings for that app so it doesn't default to your facecam. Common issues are things like the NVidia Broadcast Virtual camera, or video conferencing apps like Teams or Discord.

[desert turret]

my prompter decided to stop connecting to chat, it stays on connecting and goes no further. any thoughts on troubleshooting?

everything is up to date on pc and elgato software

[granite plinth]

So just wondering can I use the cam link to hook up my elgato face cam mk2 to my iPad

[gray tinsel]

No. Facecam Mk2 is already a USB device, Cam Link is not required. If you have an iPad with a USB-C port that's at least 5 Gbps (so not the base model iPads), you can use a USB 3.0 or faster USB-C cable and plug face cam in directly to it

[granite plinth]

Ok thanks

[frosty timber]

guys, has anyone of you ever updated the firmware and than the cam didn't work anymore at all?

[sand fossil]

no, but what camera?

[frosty timber]

Elgato facecam

It worked fine, than I updated the Firmwave and now the Elgato Software and my PC don't recognize a camera

[sand fossil]

Usually, when it says that it can’t recognize the firmware, it’ll try to re-reinstall the firmware, but you’re saying that it doesn’t even recognize your camera? You might have to open up a ticket with #official-tech-support because the only time I’ve ever seen an issue it reinstalled the firmware that’s the only issue I’ve ever encountered after doing a firmware update is it’ll force it to do it again if it’s like at zero something.

[white vapor]

I tried to update my Firmware from my Mk2 Cam but it said .. "There is a Problem with the new Firmware " after that the Camera Hub freezes and the Cam doesnt work until i disconnect it from PC..

[gray tinsel]

If you can't get Camerea Hub to load in to flash firmware again, check with #official-tech-support

[lean shell]

hey is there a way to stop windows from disconnecting and reconnecting my facecam when i open / closes camera hub?

[safe cradle]

In the camera hub software under prompter, there is af power toogle, but nothing happends when used? Macos

[frail bay]

Hey when I’m using the cam background it’s not applying a background for the camera but also covering my entire scene in obs does anyone know a fix for this

Not only *applying a background

[forest brook]

Is there a way to turn off the camera via Camera Hub?

Part of me wants to use Elgato Camera Hub on my display monitor for like seeing all the scenes.... but OBS will automatically turn on the camera, even if I'd want it off entirely (but keep it in the layout for viewing sources)

[dusty nexus]

Elgato!! WE NEED MULTI STREAM CHAT FUNCTION!! TWITCH IS CHARGING TO THE BOTTOM & THERE ARE MORE THAN 5 OTHER MAJOR PLATFORMS!!!!!

[dusty nexus]

you could open the camera in other software first like Nvidia broadcast. This will lock the elgato software out of the camera. You could then close broadcast, youd have to restart camhub to get the camera access back after

[gray tinsel]

This is community help chat, not feedback -if you check the header it tells you support doesn't monitor the channel. If you want to make a suggestion like that I'd suggest #feature-request 's form instead.

[gray tinsel]

OBS has built in functions for disabling visibility on a source like a camera. Just click the little eye in the sources list next to the camera and OBS will make it invisible, which is probably the closest equivalent to what you're looking for here.

[dusty nexus]

to be fair, does this seem like something that needs to be suggested, or is it pretty evident to most people?

[gray tinsel]

I mean the Twitch chat feature is still in beta itself, last I checked. I'm also not sure if other platforms even provide a connectivity API the app could link to for their chats, they may be locked down (not uncommon when they're worried about things like bots)

[forest brook]

yes but I'd prefer a way to turn the entire camera off just in case it is on a different program, source, or whatever

if thats even possible

and since its inside the camera prompter from elgato, I can't exactly just cover it up either

[gray tinsel]

It isn't possible without unplugging it or disabling the USB port it's in. The camera is in general always on like most are.

You could use something like USB Tree View to disable the port, but it's not really a quick and easy way to turn the camera off.

[spring shell]

Yo did you ever get it to work I got the same problem it worked just fine till I tried to update it now its not working I put a ticket in but like there lowkey terrible cause like the options they gave me I've tried before they ever gave me a ticket

[spring shell]

@gray tinsel I see you saw the reddit for the same issue this is happening to a lot of people what do we do if the camera is just no longer able to be used cause like its was there software that even made this possible I would hate to have to spend more money to buy another one for the same issue to take place

[gray tinsel]

As far as I'm aware there's no way to reload the firmware on the camera if the app won't recognize the camera to do so - especially if it no longer shows up with the right name in Device Manager anymore. I'm a generalist support though, so it's recommended to go through #official-tech-support to look into options to be sure. Especially if the device is inside the 2 year warranty period.

This is sometimes an indicator that the camera was already starting to have problems that cause the firmware to fail.
The newer camera models are more tolerant to issues though, in my experience.

[spring shell]

I bought this camera like 2022 and like I said it was working just fine but then I saw the update and was like why not just update the camera I see that was a big mistake lol

[gray tinsel]

I meant more something like an internal NVRAM failure in the memory space that loads the firmware than something immediately visible as an issue. But for the older devices they do generally recommend only running firmare updates when recommedned by support or if the device has a known issue. The original camera isn't as tolerant to firmware issues as newer models. The support team can route a ticket to the apprpriate group to see if there's anything else that can be done for it though

They might have access to other info that I don't

[spring shell]

okay I just took screenshot and sent them to my current tickets this way they can read and understand the issue

[sand fossil]

think USB Tree can help?

[gray tinsel]

If the name of the device isn't matching up in Device Manager after a firmware flash, then no. The issue is not likely the USB so much as Camera Hub can't recognize it to reload firmware after the failed flash

[glacial breach]

Does this Prompter support the Sigma 20mm f1.4 lens? The lens is a bit strange in that it comes with its own built-in Lens Hood and cannot be removed. I can't even fit the tip of the lens inside even after removing the backplate mount entirely. On top of that the lens itself is so long that I don't think I can properly mount the camera on the threading itself because it doesn't go that far back. Has there been a consensus on this lens?

[lunar ridge]

That's a tricky one... I mean... You "could™" remove the glass VERY CAREFULLY from Prompter, and slide the lens through the front to connect to the camera. Assuming there is enough clearance, that might work... But again, remove the glass VERY CAREFULLY. I won't be responsible if you break the glass. If you do, Elgato does sell replacement glass for it on their website.

[glacial breach]

Do you have a solution for mounting the camera itself thereafter? I’m not sure it will be able to be mounted due to the length of the lens.

[lunar ridge]

If you do what Im saying, the lens should be a lot closer to the glass, so you should be able to use the mounting bracket that came with Prompter.

[narrow umbra]

Hi, i am trying to use my Epocam pro from iOS to stream in OBS but i cant seem to make it work and just gives me this window. im running Sequioa 15.4.1 and OBS 31.0.3. Any help is appreciated. thanks

[gray tinsel]

What version of Camera Hub are you running? Does the Epoccam show up in the preview in there?

[narrow umbra]

i just downloaded the latest from the elgato website since i have a new computer so i guess i have the latest. and yes, it does work actually but just not in OBS. and i have this connected via USB cable

[gray tinsel]

Does a reboot do anything? The Virtual Camera may need the system restarted if you only just installed this

[narrow umbra]

i already rebooted my computer, but let me try it again :D

ok, this is embarrassing. i swear i rebooted this earlier and didnt work, but rebooting for second time helped! thank youuuu

[pine surge]

Hello! I am here looking for a quick answer on the teleprompter... So I suaully film my content with the typical creator sony camera. I know that that prompter will support using that camera, but I often film content with the camera actually in a vertical set up as that makes editing a bit easier for vertical content.

Will the teleprompter be able to attach correctly if the camera is vertical? I'm also not sure if the teleprompter would get in the shot? - Thanks in advance!

[violet hawk]

<@&581565551495741448>

yay ❤️

[unique granite]

Why

[violet hawk]

because it was a botspam message.

[unique granite]

How?

[violet hawk]

...

Don't question it.

[unique granite]

And also can you still get the epoccam on iOS?

[violet hawk]

No, it's discontinued.

[unique granite]

DAMMIT

[unique granite]

i wish it still existed

[coarse iris]

Any news on the Prompter XL? I just discovered this:
https://youtu.be/Irg-N5xkRY8?si=0uI-cWZsAblFvrkt
Sounds like a dream size to me.

[jolly sundial]

Nothing has been announced yet

They had one at TwitchCon last year

[coarse iris]

Well, consider me a guaranteed buyer for the XL if it gets released.

[granite drum]

Elgato folks, can you please look into the voice sync in French? I'm happy to submit a review, it really isn't working anymore. It does not detect my words properly, it's extremely frustrating. And a significant waste of time

I end up going back to linear mode, but it's not as good as what the sync should be

If I need to open a ticket, please let me know

[gray tinsel]

This is community help, not official support. It's generally just volunteers here, as stated in the header. You're best off submitting a reuqest like this to #official-tech-support

[slender pilot]

Anyone happen to have any clues why Camera Hub keeps crashing when I open it? Flashes up then closes immediately. Tried installing again and rebooting but no change.

[radiant nacelle]

hello i am having trouble with my Elgato Facecam Pro it has a continuous green led how do i fix it?

[unique granite]

Try unplugging the facecam pro from your pc

[sand fossil]

I think the message above was meant for you, hopefully you got it to work after unplugiing it and reconnecting it.

[radiant nacelle]

ive tried that and it didnt work it still has a green led even after resetting my pc

[sand fossil]

was there a firmware update, did you try a different usb port?

[radiant nacelle]

yes the update was 2.0.0 and i tried differnet ports and nothintg has worked'

[sand fossil]

open a ticket with #official-tech-support as they might be able to help with the firmware, or if it's bricked possibly an RMA.

[elder crest]

Weird question is it normal for camera hub software to always be using 0.1 mbs disk usage

[cosmic quest]

Going to post this here since for my purposes, i want to extend my webcam further forward past my monitors

would the flex arm L multi mount accessories work with the (now discontinued) mini mount desk mount? I am trying to make some space on my desk by moving the mount further back and thought it would help but it seems like the ball joint is bigger than the mini mount ball joint

[gray tinsel]

In theory - but I'd only use a segment to too, unless you plan to add additional weight to the base to keep it form tipping over due to being unbalanced.

[cosmic quest]

ya I was thinking of just using one of the smaller/mid size segments and just moung the camera to it but it doesn't look like it would fit...the ball is too big

so unless i buy the master mount L i can't really use the flex arm attachements

[gray tinsel]

The ball on Mini Mount should be the same size as the ball on any other master mount product as far as I'm aware

[cosmic quest]

Sadly it looks like it will be too big.. It's a shame cause it would have been cool to use without having to buy another mount and figuring out how to rejig my layout

[gray tinsel]

Oh, Mini Mount uses the ball from the mic arm I guess. Well dang

[cosmic quest]

i didn't want to try and force the ball into the mini mount just in case it breaks it and figured i'd check here first in case

[sand fossil]

It’s an idea, but have you thought about maybe a 3-D printed one that can hold the weight?

[cosmic quest]

That would be nice but I don't have a printer. I want one tho... So much stuff I'd print!

[bleak raft]

Does anyone know if it's possible to move the text on the prompter right or left? I know you can move it up and down. Why no right and left?

[sand fossil]

There should be a feature in there. I’m not at my PC currently but when I get there, I can show you.

[bleak raft]

Please. There is reading position but it only does vertical and not horizontal

[sand fossil]

the horizontal is what moves it left or right.

example of my current vs

[bleak raft]

no that's horizontal margin

[bleak raft]

I want to keep the amrgin but move the text to the right or left

hmmm ig it's multiple lines that will not work

[sand fossil]

maybe I need more of a visual to understand what you're trying to do.

[bleak raft]

it's just changing the margin but I want to shift it over

[sand fossil]

cause vertical move the test up or down a little bit

[bleak raft]

Do you see where it says Reading position?

inside Scrolling

[sand fossil]

yeah that move the text up or down as well

[bleak raft]

that will move it up and down. But there is no right and left

[bleak raft]

take this but move it right or left

[sand fossil]

probably because Horizontal might be enought for most uses

[sand fossil]

this would be an idea for a #feature-request

[bleak raft]

I guess

I don't have permission on that channel

[violet hawk]

You don't write in the channel, click the link and send in a feature request ticket

[gaunt ingot]

Can someone tell me If the Facecam Pro is able to be captured in 4K in OBS and if so can someone point me to some suggested settings?

I am having a lot of problems getting this working

[final cloak]

Facecam pro can capture 4k60.
If it’s not able to do so in your case it’s likely a usb issue.
But please come with more info about the problem if you need more help.

[violet hawk]

You need a fairly decent computer to handle 4K60 also

[final cloak]

Does pro have HDR? On my camera turning on HDR lowers the frame rate.

[gray tinsel]

It does not, that's only on Mk2

[final cloak]

And Neo

[gray tinsel]

correct, I keep forgetting that one, despite the fact I have one of those here

[final cloak]

Maybe it’s because I have controlled lighting but hdr on cameras always seems to look worse, anyway. And I’m comparing at 30fps to make sure I’m not fooled.

It’s less dramatic. But that makes sense.

[sand fossil]

I used Chat GPT, and depending on what you ask it, and your lighting and if you share photos too it, you can get an overall great lighting. If you know things about DLSR's this greatly helps you as well.

[gaunt ingot]

Ok let me gather my data and I will post in detail

[gaunt ingot]

Yeah I did that but ended up here because the suggestions to me we a bit inconclusive in my testing

[sand fossil]

what are your lighting conditions?

[gaunt ingot]

Massive Elgato two of the key lights

[sand fossil]

I'm going to sleep, but I can send you some info, maybe it will help.

tomorrow

[gaunt ingot]

Ok

[tardy flower]

1

[sand fossil]

The light placement I have cause I’m using the clamps. Also, I bought grids for the lights.

As for the camera, make sure you put the temp to match the light temp.

As for the lights, my left is 45%, and right 35%.

My shutter speed is 1/60 and iso is 263.

This helps reduces noise.

[sand fossil]

watching this may help too https://youtu.be/mCxWTtDH-f4?si=vGwh7Tx3n_Q_FmuL

[hoary jay]

hey there!

i have the luxury problem that i have a dual pc setup and especially for private p&p games i don't turn on the stream pc. my elgato facecam is of course connected to the stream pc as standard. in order not to put unnecessary strain on both the port on the cam and the cable (and because i'm lazy) i thought of a usb switch. are there any solutions that work or (what i don't think) are officially supported?

[gray tinsel]

None of them will have official support, and if you're running Camera Hub, it can get problematic to be switching the camera in and out all the time since. That's not to say you might not get them to work, but ideally don't do it while you're running camera hub, and none of them are officially supported so you may have to remove it if you hit issues before doing any troubleshooting

[hoary jay]

i only use the cam in OBS anyway, and the hardware settings in the memory are always used. in addition, it is "only" switched once a week.
i am aware of the troubleshooting 😄

[bleak raft]

Is there any way to reduce the "space" between chapters?

[slender harness]

Morning everyone. Would any USB 3.0 cable six feet or less work for a FaceCam?

[gray tinsel]

It should in theory yes. As long as it's USB-C on one end for the camera.

[slender harness]

Would you recommend a replacement from Elgato? My camera loses connection anytime I shut down. I have to unplug and plug the cable back in. Straight to the motherboard via a 3.0 connection. I was thinking of trying a C to C connection?

[gray tinsel]

That could also be a USB power saving issue (may need to disable power saving on the USB controller if it's not resuming right from suspend modes). I've also seen Fastboot in the BIOS do this because it can result in things booting up in USB 2.0 mode and then once Windows loads up you have to disconnect and reconnect it to get it to swtich to 3.0 mode

If you're doing full shutdowns, check the BIOS/UEFI settings and disable fastboot before investing in a new cable

[slender harness]

I'll give those a shot. Cannott thank you enough for the time and info you share. Thank you.

[wild vessel]

is there any actual need to use camera hub?

it seems mostly superfluous

Does it apply a default LUT even if you have LUTs disabled? The colours seem VERY SLIGHTLY different

[gray tinsel]

Mostly for adjusting the image, but then you can save the settings to the device and close it in most cases

Given the LUTs are a recent change I don't believe there's a default one like that, no.

[wild vessel]

elgato virtual cam

elgato camlink

the virtual cam is slightly (and I mean very slightly) more saturated

I promise I'm not insane lol

[gray tinsel]

No I can see it, just trying to think what would cause it

Virtual camera might be working in a different colour space or format (eg YUY2 instead of NV12)

But off the top of my head I can't otherwise account for that shift

To confirm that's comparing the raw cam link feed and the virtual camera one, not the USB app for the camera right?

[wild vessel]

I don't even know if there's a USB app for this camera

This is the raw camlink feed vs virtual camera

Both in OBS directly

[gray tinsel]

Might be a question to ask #official-tech-support

If I get time after the workday I might be able to poke around my own setup and see if I can at least duplicate that - but for now consider changing the source properties from auto and see if changing the video format works to get the colours synced

[wild vessel]

I am wondering if it's worth moving my camera around on it's pivot somewhat

so that I have more of the short side of my face

[slender harness]

Tried this and those settings were already in place. I did try the USB C to C cable that came with the 4KX and it works on every reboot. If I were to get another appropriate C to C cable would there be any length concerns? I am trying to wall hide cables where applicable.

[gray tinsel]

USB 3.0 has to be 10 ft or shorter, is the main concern for length if you want to swap it for a C to C cable - beyond that it looses speed and drops to USB 2.0

(with some exceptions like active cables that have repeaters in them, but those can have compatibility concerns at times)

[slender harness]

Ten feet would be plenty. I'll give that a shot. Thank you.

[unique granite]

One question how does the cam link work

[slender harness]

Thought my Facecam issues were fixed with a new cable. This is the message I see under device manager. Unknown USB Device Device Descriptor Requested. Fast boot is not enabled and USB settings are set appropriately via previous steps suggested.

[outer spear]

Question, if I write my script out in Word, can I do a copy and paste to the prompter after, or do I have to straight up write the whole thing in prompter from the start?

[unique granite]

I think you can do the script in Word and then copy it to the prompter Alec from Technology Connections does his script in google docs and then send it to his prompter (not the official elgato prompter tho)

But since I don’t have a prompter I can’t confirm this

[upper topaz]

Anyone know why Facecam would look good on CamHub but colors/quality look different/worse on discord?

first pic discord second one with grids cam hub

[paper roost]

prolly discord settings are downsize the quality prolly

[sand fossil]

virtual cam can help to reaint camerhub settings

[paper roost]

@upper topaz ^

[upper topaz]

seems to work today, yesterday it was only freeze-framing

ill use that for now

cheers

seems to use a lower res for some reason though

hard to tell but it looks blurrier