capture-cards

[past basin]

What are the specs of both PCs here?

[fringe mulch]

gaming 12thgen 19-12900k with 64gbram and a rtx 3080 streaming laptop 13th gen 17-13650hx with 16gb ram and rtx 4060

[past basin]

Yeah, go back to what you tried earlier then. Set it to Internal, custom EDID and 3440x1400, then reboot the gaming PC
If it still has audio issues we troubleshoot those then

(This is the Studio beta your's might look a little different)

[fringe mulch]

i try be back then

[past basin]

Good luck

[fringe mulch]

now lost audio and also my obs wont show screen but my monitor is the right way it should be

[tropic holly]

The HD60X is doing this

[fringe mulch]

yea forget this just use my new one and just deal with it\

[past basin]

Do you have a screenshot and an audio sample to show HOW it's tripping up?

[past basin]

Is this in app preview or passthrough to another monitor?

[foggy terrace]

somone help me to fix this issue canty install

[fringe mulch]

i might just do the mirror screen way

[tropic holly]

Its the tv and its doing it at random upon startup

[foggy terrace]

i can install old version but not this latest why

[past basin]

Honestly for Dual PC that's often the easiest way to handle it. GPUs like to override EDIDs which can make the thing a whole mess.
If you'ore not using HDR, Windows display cloning will do the job, if you need HDR though you'll need something like OBS Projector mode as Windows disables HDR on a cloned display (but you can cheat, extend it and project with software).

[past basin]

Not familiar with that Windows installer error. Try restarting the PC, clear your installer cache, make sure you have the latest Windows updates and if still no go, check with #official-tech-support or report it as a bug on the beta thread for it on Reddit.

Also make sure Studio is closed before installing the new version, as it could block the install (one of the reasons I suggest restarting here is to make sure none of the services for it are running at all)

[past basin]

When the TV is green like that do you still get a clean capture signal? If so change your input EDID mode to Display in Elgato Studio and see if that clears up.

[tropic holly]

I do get a clean capture actually

Ok lemme try

I could kiss you rn Arc

Fixed it in 10 seconds

[fringe mulch]

just problem doing that when i turn obs on i get wide screen and changed everything to try to get it to put out 1080p

[past basin]

Glad to to hear it's sorted! Setting the EDID to Display makes it pass along the TV's modes specifically - HD60 X used ot default to trying to merge the TV and card's EDID into one but can trip up (mostly on newer HDMI 2.1 setups I find)

[past basin]

In this case you're using OBS on the gaminc PC for projector mode (but not the actual encoding). So you should be able to setyup the OBS canvas to match your resolution, add your Display, game or app to the scene, and then just right click it and use fullscreen projector mode to send it to the virtual display for the card (though if you're doing HDR don't forget to set the OBS video modes to HDR, specifically P010 format and Rec 2100 PQ colour)

[fringe mulch]

no i am not still sending thru capture card to streaming pc

[past basin]

So you're going with Windows cloning instead of projecting then?

[fringe mulch]

went to video card and cloned them

[past basin]

Okay then you can ignore my warnings about projection mode. Like I was saying you only need that if you need HDR, because Windows disables HDR on cloned setup.

[cerulean ice]

should the red light be flashing on 4k s?

[fringe mulch]

no that means u not connected to a 5gb speed and poswer

i did that already

dont care for HDR just want a full screen on obs when i stream not the wide view

[past basin]

As in you want to crop the widescreen down (cut off the edges) to full something like a standard 1920x1080 canvas? Or you need your OBS canvase to also be Widescreen so you can fill the thign up without it getting squashed or cut?

[past basin]

Generally that indicates an error- could be anything from USB communication problems to HDCP on your video srouce. Elgato Studio will usually give you more detail on what specific issue it's hitting

[fringe mulch]

want my obs to not cut sides off of canvas

want it to fill canvas with my screen not show wide screen like u are watching a movie and top and bottom are black

[cerulean ice]

iv got it pluged into a usb adaptor had to get usb c to usb convertor aswell

[past basin]

I'm assuming this is local recording? Make sure your actual OBS canvas is set to the same resolution in the Video Settings. Then when you add the capture card in, hit ctrl-f when it's selected and it shoudl fill the whole canvas.

[past basin]

Is the adapter rated for at least 5 Gbps? A lot of those are USB 2.0 only, that will cause issues

Ideally if you don't have a open USB-C port, replace the whole cable with a USB-C to A (at least USB 3.0 / 5 Gbps /SuperSpeed or fasteR)

[cerulean ice]

am not sure and i dont have a usb c port on my pc

[fringe mulch]

my obs is stuck in the aspect ratio of 16:9

cant change it

[past basin]

Is it currenty recording or running Virtual camera? That would lock changes

(Replay buffer running would do it too)

[reef orbit]

I didn’t forget, just waiting for my day off to @ you

[fringe mulch]

No not running at all just opened it up

[past basin]

Probably a USB 2.0 adapter then. If you load up Elgato Studio it'll probably warn you about USB 2.0 speed across the top.
You can also use an app like USB Device Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to check the card. If you select the card in the app right side will show a speed summary - all of port, device and connection need to be showing SuperSpeed or higher

[past basin]

It might not let you select in the drop down box, but you should be able to type in 3440x1440 in the box to override the drop down selections

[cerulean ice]

cheers will check that

[fringe mulch]

Changed and still have black top and bottom

[past basin]

Can you show the properties for the capture card source in OBS there?

Also double check what the current output resolution on the gaming PC is just in case we're off a bit here somewhere

[fringe mulch]

well i cloned so output is 3440x1440

[past basin]

Oh, there's a manual resolution set there. Change that to 3440x1440 too and see if ti clears up

[fringe mulch]

Makes it even bigger now on top and bottom

[cerulean ice]

does the hdm lead that comes with the capture card have to go to monitor or can it go to console?

[past basin]

Can you check that the OBS Canvas setting took that still looks liek a 16:9 canvas

[past basin]

It's a standard HDMI 2.0 cable, you can use it for either console to card, or card to monitor, doesn't really matter (as long as another HDMI 2.0 or higher cable goes to the source ofc).

[cerulean ice]

ok iv got it to my console

[past basin]

Can you close OBS a minute and open Elgato Studio? I'd like to narrow down if the card is having issues with the soruce, or if OBS is having issues with the signal from the card here

[cerulean ice]

thats what i get

[past basin]

In paricular I'm hoping Studio will show the but here that shows source, and card input. Plus if there's any firmware updates for the card Studio will prompt for them too.

[past basin]

Download is righ there near the top, under the German flag

[cerulean ice]

haha i need glasses lol

[fringe mulch]

i dont want to use that cause last time i did i messed my last 4k s and to buy another one cause i changed it in the edid and went to custom and changed to 3440x1440 the audio messed up

still have old one cant even factory restart it

[past basin]

Changing EDID shouldn't do that, I do it on a regular basis. There's no real factory reset for it though, since only the active EDID gets saved to the card. You can force reflash the firmware though if you think it did something

Sorry for delays, I'm back and forth here abit trying to take care of some stuff

If your audio tripped up the usual culprit is something like Windows Audio Enhancements got triggered on for the card which is a pain because it treats everything liek a mic, and often tries to noise cancel stuff

Wait, how were you changing the EDID in the earlier steps without Studio anyway?

But in this case I mostly want to see it confirm the signal not change anything

[fringe mulch]

im good but thanks for the help

[past basin]

Ah, good luck with it then!

If you want to look into the old card after I can get you instructions for reflashing the firmware. (assuming you don't already have it setup for RMA with support)

[sly kraken]

I've decided to return my 4K S in favor of a 4K X or a 4K Pro. Does anyone know if the 4K Pro has any kind of Linux support, official or otherwise?

Everything I've been able to find online only covers older cards.

Full disclosure, I'm returning it because I hadn't realized there was no HDR support for 1440p capture.

[past basin]

There's a community based driver for 4K Pro, no idea what state it's in. It's the same project that was trying to make the 4K60 Pro Mk.2 one. Iirc it still had some limits though.
4K S can partly get HDR from 1440p - the caveat is that the capture resolution will be dropped to 1080 (can still pass through 1440p).

[sly kraken]

https://github.com/Nakildias/sc0710#known-limitations--roadmap This is the current state of the driver.

Looks like it was last updated in April, so they're still working on it.

[vale moat]

hey everyone, i have an elgato 4K S. Ive turned off hdr on playstation 5. ive set the input to my ps5 and the output to my monitor. but now my monitor is a black screen and the elgato studio is not picking up my capture card. any help?

[sly kraken]

How is the capture card USB plugged in?

[vale moat]

Into my pc

[sly kraken]

Did you use the included USB cable?

[vale moat]

Yes

[sly kraken]

How many USB-C ports does your PC have?

[vale moat]

I got two but when I use one it says it’s a USB 2.0 but the other doesn’t pop up with anything

[past basin]

When you say it's not picking up, does it not show the card, or does the card not get signal?

[vale moat]

I think one is for charging the other is for stuff like this

[past basin]

Make sure HDCP is turned off on the PS5

https://www.youtube.com/watch?v=mTdXwW4YH30

[sly kraken]

Oh, so it detects the card fine but can't read the HDMI signal. That would have ruled out a USB issue.

[vale moat]

i just turned off hdcp. im gonna try now...

Ok thanks it’s working fine now just the colors look a bit off on the elgato studio. The colors appear darker on the elgato and brighter on my ps5 screen. Not sure if you can see the difference… I tried to explain as best I can 😅

[past basin]

That's either a HDR tonemapping shift (try turning off HDR on the PS5 to see if they match), or you need to manually set the HDMI colour range on either the console or the app (in the side panel, not the other settings).

[vale moat]

Working fine now thanks

[past basin]

Glad to hear you got it sorted

[sick wave]

Could I get help with my problem from earlier?

[past basin]

Camera Hub and Cam Link questions should be in #camera-prompter >
But if it's working in all other apps, make sure none of htem are open before you start Camrea hub. Only one app at a time can use the UVC based capture devices on Windows, if any of the others are open, Camera Hub will get a black screen or error that the device is use, depending on the setup.
Beyond that check in Windows Settings, search for Manage Camera, find your cam link and make sure any advanced options are off, especially the multi app support as that breaks it with a lot of apps that want to control the hardware

[fading latch]

I see with a new update i can record at 4k30fps now awesome. Glad to see that is here now

[eternal shadow]

hi everyone, is that possible to stream discord with an elgato 4k s during elgato studio is open ?
i wonder why it doesn't work for me now...
my preview on elgato studio isn't that good and when i want to stream directly my capture card on discord, the stream loads infinitely
Sorry if I sound stupid, I don't know much about this lmao

[remote pivot]

it's showing this despite my phone being plugged in

[remote pivot]

is there some app on my phone i'm supposed to download?

[past basin]

What do you mean your phone is plugged in? Plugged into a capture card? What card are you using and what lights are lit on it?

[past basin]

Are you trying to stream the Studio app or the card itself to Discord. Note that only one app at a time can use the capture card. Also Discord doesn't always seem to play nice to Studios Low Latency video rendering - if you're streaming an app instead, you might be better off with something like OBS and stream a projector window from that.

[remote pivot]

yeah it is, it's plugged in via the usb-c cord and when I plug it in, there's a blue light that flickers then stops

[past basin]

What specific card is it?

[remote pivot]

the 4k s

[past basin]

If the light on the card isn't staying on it might not be getting enough power. Is it plugged directly into your motherboard using the original cable? Light should be white for power, no sigan, blue for power good signal, and red for power bad signal (flashing red for errors)

I don't like that it's only staying blue a moment and cutting out

Unpowered USB hubs would be the usual culprit for that sort of drop off

[eternal shadow]

I want to stream anything that's comfortable and gives me good picture and sound quality
but if i only stream the capture card with discord for example, i havn't the sound
and i don't know how to use obs ahah but I'm going to get started

[past basin]

This setup works for most of the cards, adding them to OBS. https://www.youtube.com/watch?v=27fYbUln-Vg

Once done, go to the edit menu, advanced audio and set the monitor opiont for the card to monitor and output so OBS plays back the audio.

Then right click the card in the sources list, open a projector from the projector options (letting you put the card on it's own window or fullscreen), and setup your Discord session to share that

[eternal shadow]

Okay, thank you, I'll try that tomorrow. Thank you very much

[remote pivot]

yeah it is, I was only given an hdmi cable and a usb-c cable, should that still work?

[past basin]

Yes, USB-C to the computer for best results, anything like hubs, docks or adapters could cause a failure here as some of those are lower speed.
Likewise HDMI IN needs to go to the HDMI adpater you're using with the phone (HDMI OUT Is optional)

[remote pivot]

okay so I replugged it in and it blinked blue, turned white for a bit, then went solid blue for a couple seconds then went away

[past basin]

Went away as in turned dark, or turned back to white?

[remote pivot]

turned dark

[past basin]

Disconnect the HDMI cable and hte USB this time. wait 10 seconds, reconnect the USB and ONLY the USB. See if the light stays white and if Studio sees it then

[remote pivot]

aight now it's solid white

[past basin]

Does the app see it now?

[remote pivot]

nope

and now the light went dark

[past basin]

Do you have another USB-C port you can try it in?

[remote pivot]

nope, there's only one usb-c port in the card

[past basin]

I meant on the PC, not the card

Or is this an add in USB card on the PC?

[remote pivot]

well i'm trying to stream my phone with the video card, I don't see how plugging in the usb-c into the pc will help

[past basin]

Because the USB-C is how the card connects to the PC to get video. The point of the capture card is that it provides a HDMI input, the card converts the video and sends it over USB-C to the PC. The PC does not have the ability to take in HDMI on it's own, only output.

So the HDMI needs to be going to a HDMI adapter on your phone if you're trying to capture the phone, to get HDMI OUT form that, to go to the capture card, which then sends to the PC via USB

Essentially all the HDMI ports on your video card and motherboard are HDMI OUT only.

[remote pivot]

so I need to have the adapter to stream my phone onto the pc? there's no other way around it?

[past basin]

Unless the phone has some other sort of HDMI Out (it's rare but I've seen some with micro HDMI, usually older ones though), or you have a software solution (eg there's some Airdrop sharing options for iPhones iirc), then yes you need an adapter. No other way around it.

[remote pivot]

I tried the out and it didn't work but as for the airdrop thing, I searched through my settings and I couldn't find it

[past basin]

Is it an iPhone? If not it'd have something else like Chromecast. Not sure casting has similar software, it's not something I've looked into before. (Though maybe a chromecast would work? At that point you're probably just as well off with the adpater though)

[remote pivot]

i'm just gonna run to best buy tomorrow for the adapter

thanks for the help though

[past basin]

Good luck with it! Not all of those adapter play nice with capture so keep the receipt to be safe. If you're working with an Apple phone the apple branded one is pretty much guaranteed to work though. Most of the others will too, but some get picky and weird.

If it's not an iPhone make sure it actually supports HDMI OUT (via DP-Alt mode or DisplayPort Alt Mode as it'll be called), no all Android phones actually do it

[remote pivot]

thanks and I appreciate the, it is an iphone and I did try phone hdmi ports and neither of em worked

[past basin]

Yeah, you should be set with the adapter then. Get that, run it to HDMI IN in the capture card, and capture card to the PC via the USB

Good luck!

[novel python]

@past basinu gotm time

so i wanted to try the new hdr record feature

both switcch 2 and my qd oled monitor support native hdr

it is calibrated

but when i enable hdr the iimage on elgato studio looks darker and more dull

hdr on moniotor is enabled

hdr 400 btw

elgato shows as SDR

hd60x

and when i disable hdr on monitor it looks even darker

how can i make elgastio studio record lossless

or even h265 hvenc with high bitrate atleasst

[sick wave]

I'm aware of this, it was all checked. Nothing else was open that could use my camera, I checked my camera privacy settings and nothing was using it. I went as far as disabling access for anything that wasn't camera hub and it still only shows a black feed.

[novel python]

btw the video itself wasnt hdr when i uploaded it to youtube

[novel python]

anyone

@lone crypt

[lone crypt]

I don’t know much about Elgato studio. Needed to change edid and audio settings.

Use OBS if you want control over bitrate and exact encoder settings.

[drifting flicker]

@past basin Hi Buddy, I’m using my Elgato HD60 X passthrough with Nvidia Surround at 7680x1440, without HDR. The capture card is placed on the middle screen, so it only needs to handle 1440p.
I already know that my streaming PC, which has the capture card connected via USB on an AM4 motherboard, has to be powered on before the gaming PC. But even then, I sometimes run into freezes, or the Nvidia Surround setup does not start correctly after a reboot.
I’m still unsure about the right settings, especially for:

• HDMI color space
• EDID input mode
• Custom EDID
• Recording settings

Do you have any recommendations for the best stable setup? I’d really like to get back to trusting the capture card, because right now it feels a bit unreliable.

[past basin]

How does the image in the actual recording look? Does it match the differences in preview? Are both your monitor and whatever you're watching the Switch 2 on calibrated the same?

[past basin]

I honestly don't know what impact putting the card on there is going to have on NVidia surround. You probably want the EDID input mode in Display for best chance of working with that (this prevents using a custom EDID). HDMI colour space is usually fine on auto detect you only need to adjust if it doesn't match (reasulting in washout or crushed contrast).
What app are you using with the card? Does the monitor still get video when things freeze up or does the whole signal freeze?

[drifting flicker]

The Only difference current right now is. I see the Screen as "Elgato-Screen" or as the right Screen Name "LG " in the Nvidua Surround. On the "Combine" effect i am not sure.

[past basin]

If it lists as Elgato it's not on Display EDID. Once it's set to that it'll report as though it were your monitor

[drifting flicker]

OBS i using. I would say normaly Streaming Settings.
Maybe the Screen help, when you have any tip. I am lucky men.

[past basin]

Make sure you don't have Studio open when you start OBS btw. Only one card at a time can use it. So you need to close studio there and deactivate and activate the card in OBS (or restart OBS) before it's going to show up there.
You could write a book on OBS recording settings, if you don't know what you need specifically run the auto config tool in the tools menu and it'll give you a basic setup. If you see any issues you can ajust to preference later.

[drifting flicker]

Yeah that is clear, but how i should have i show you both then? 😄

[gentle shell]

Is someone available for a quick question?

[warped ledge]

what did you need help with?

[gentle shell]

So im looking to get a 4k s probably but im not sure if my non-gaming laptop could handle it just for recording and/or streaming at 1080p 60fps. The laptop isn't necessarily old but it's not the best ever either. What do you think?

[warped ledge]

does it have usb 3.0?

[gentle shell]

the one blue USB port it has should be a 3.0 one, yea

IF it wasn't, would a 2.0 still have enough bandwidth to support it?

[warped ledge]

you should be ok, but it' has a usb-c port. do you have one of those?

[gentle shell]

No, it's not that good unfortunately. Only USB A's

[warped ledge]

you could buy a cable that meets the same specs but one end usb-c and the other usb-a but 3.0

[gentle shell]

I got a few of those ready, yea

[warped ledge]

awesome

[gentle shell]

@warped ledge So you think it's gonna be able to run, even tho it's not a necessarily good laptop?

[warped ledge]

yeah it should.

you can post the specs and we can deep dive to be sure

[gentle shell]

Yea i will, but can't right this second. Im walking my doge...

[warped ledge]

no worries, once you are avail we can figure it out.

[gentle shell]

ok im here now...

this is the CPU

and GPU

running W11

@warped ledge basically this piece of poopoo system...

https://www.acer.com/ee-en/laptops/aspire/aspire-3-amd/pdp/NX.HHPEL.001#pdpSpecs

i'd think it would be able to run it, but i wanna hear other opinions before i buy something...

i had many issues with it regarding software and driver updates in the past so i kinda gave up trying to update it properly... it's my first fully AMD system that i own...

[warped ledge]

I'll review in a bit after work. I have a ne workload.

[gentle shell]

yea yea, all good

[warped ledge]

✅

[worldly basalt]

i have a 4ks capture card, after the most recent nvidia driver update (and i have hdr turned off on everything) the whole screen is like white washed

[grim flume]

Hello. I'm using the Game Capture Neo in the last 8 months with zero issues and today I open the app and get notify with a new update 1.1.0 (1714), when I clic record, a message of "something went wrong" immediately pops up. Please help, thanks.

[sly kraken]

Are retailers participating in the sales for Elgato Week? I'm hoping to pick up a 4K Pro tomorrow.

[sly kraken]

Disregard the above. I just placed an order on the website. This sale price was better than what Best Buy is offering.

[cerulean ice]

would this be any good for the 4k s capture card as my pc doesnt have usb c port

[lone crypt]

As long as it passes usb3.0 speed.

Generally a different cable, with the connectors you need, is recommended.
Fewer possible points of failure.

[cerulean ice]

oh could i just get a usb c to usb 3.0 cable?

[lone crypt]

3.0 is a speed version.

USB c is a connector
USB a is a connector.

Yes, the cable needs to be 3.0 or faster. That’s 5gbps.
You can get one with C on one end and A on the other.

[cerulean ice]

so somthing like that then?

[lone crypt]

As long as it’s rate for 5gbps or faster

[warped ledge]

✅

[gray dagger]

Did you end up finding a solution for this? I’m having the same issue with my 4KS.

[slim charm]

hi guys can any1 help me with the elgato 4k s flashing red?
ive tried diff cables it conects to obs and elgato studio but sying 2.0 detected when connected to 3.0 port
any help would be greatly appreciated it

as mylaptop doesnt support usb c to usb c

[past basin]

Is the cable you replaced it with rated for USB 3.0 / 5 Gbps / SuperSpeed or faster? Not all USB cables are equal.

[past basin]

Are your GPU drivers up to date? If it only kicks off the error when you try to record my first guess is it's an encoding issue. Also what are the specs of the system?

[tame pendant]

I'm using a Game Capture Neo for my PS5 and both PC monitors have HDR enabled. I don't know why the video looks a bit dark and washed out in the software and enabling HDR in Elgato Studio just makes it look very washed out. Is there any way to fix that?

[past basin]

Game Capture Neo doesn't support HDR capture, only passthrough. That sounds like a bug, it shouldn't be letting you turn on HDR for that card

Because it's going to get SDR video into the app which is set for HDR and mess with the Gamma

[slim charm]

my specs amd 7 16 gb ram and everythings uptodate its new laptop

[past basin]

What's the GPU though

[tame pendant]

Is that why it won't let me set the capture above 1080/60 as well?

[past basin]

Yeah, Neo caps capture at 1080p. You can pass through a higher signal to the HDMI out but the capture is limited

[tame pendant]

I see. I guess that's why the colors look darker on the video capture than on my TV as well

[slim charm]

my gpu is AMD RADEON

[past basin]

Is it a dedicated Radeon card, like a RX 7000 or 9000 series, or one built into your CPU? Did you get this error with the previous version of Studio

[slim charm]

ITS BUIT IN

oh caps were on

its first time using elgato

but i still can record etc on obs and elgato studio

ive got a new cable coming tommorow to se eif that fixs it

[past basin]

Unforunately the error here isn't giving us much detail on the issue - I'd check that the GPU drivers are fully up to date, no pending Windows Updates and if it still throws that error you might need to put in a ticket with #official-tech-support (Link takes you to the chat system on the site you can put in a ticket thorugh that) so they can take a look at the logs and see what's actually going on there.

[slim charm]

Should I wait for the new cable first before doing a ticket?

[past basin]

It can sometimes take a day or two to get a reply anyway, so doesn't hurt to open the ticket now

Typically you won't even get preview video with a cable problem, so if you'ore only getting it on record like the other user it's more likely something with the app trying to record hitting an encoding problem or the like

[slim charm]

Should I do a test livestream to obs see if it works will that narrow the issue down?

It’s when I go into the elgato studio it just says it’s plugged into 2.0 when my gaming laptop only has 3.0

[past basin]

Even recording with another app would probably work. I suspect the issue you're seeing is specific to Studio 1.1 so if you stream with something else like OBS I doubt you'd hit the problem

Oh wait

[slim charm]

So it’s just flashing red light

[past basin]

I mixed up who I was replying to sorry

[slim charm]

Ahaha

[past basin]

HEre, try this app https://www.uwe-sieber.de/usbtreeview_e.html to check speeds

When you select the card it'll give you a summary on the right side

For best results on 4K S everything should be listing SuperSpeed or higher for port, device and connection

[slim charm]

Both my ports are labelled ss

[past basin]

If connection is reporting high speed it's probably your cable (this will also result in port reporting that it's doing superspeed on the companion port)

Yeah, it's most likeely the cable, but this rules out driver issues on the host port too

[slim charm]

I’ll give that a try

[past basin]

Make sure any replacement cable is listed as at least 5 Gbps

[grand burrow]

I have an issue with my 4K X where when using the passthrough on the capture card. While being in the desktop and browsing around everything is fine, but as soon as I open a game, the passthrough has my monitor 'refreshing' (like it works for 2 seconds, goes black for 2, then works for 2 then repeates the cycle). This doesn't affect the capture, clean as a whisle.

I tried swapping the cables between the source -> capture card and capture card -> main monitor, and the issue still persists, so not a cable issue.

Running 4K 144hz, HDR if this affects anything. Also tried lowering it down to 60hz and still same issue

[past basin]

Does your game turn on Freesync/G-Sync/VRR? Also does the game match the windows settings refresh rate or run at different settings? Does it make any difference if you switch between fullscreen and borderless windowed modes?

I'm assuming this is a dual PC setup since it sounds like you're capturing a PC game here

[grand burrow]

Yes dual PC setup. I do have G-Sync on yes, the game is set to max refresh rate, so whatever my PC is able to push out. I havent tried the fullscreen vs borderless windowed yet, I run at borderless windowed and preferably want to stay with that since i alt tab alot during streaming

[past basin]

Yeah, it's more or less to narrow down the issue.

What's your Input EDID set to on Elgato Studio on the streaming PC? Is it still using the default "Display" mode for 4K X?

Also is it only the passthrough monitor that flickers or does the captured video do it too?

[grand burrow]

its on internal since the other 2 options doesnt allow me to select 144hz as an option

[grand burrow]

only passthrough

[past basin]

hm. Display mode should let you select any more the monitor supports over HDMI.
What's the exact model of that monitor? I'd like to check in the manual if it has HDMI limits compared to DisplayPort connections. Some 144Hz setups only run full refresh on DP

[grand burrow]

AORUS FO32U2 (there is a P version, this is not the P version)

In the display mode, I can do 164.99, but its not supported by the capture card, lowest next is 120

[past basin]

This one? https://www.gigabyte.com/Monitor/AORUS-FO32U2 ? The manual doesn't list support for 144Hz modes - though it does do 120, and 240, even 165 in some modes it seems. If you're recording or streaming you usually want a multiple of 60, so 120, 240, 180, etc, since it reduces risk of tearing (assuming a standard 60 fps recording or you're streaming which usually also limits to 60).

So if you're using internal mode which overrides the list from the monitor, it's probably forcing an incompatible signal.
The 60 Hz might be an abberation from the internal EDID too.
Set it back to Display and retest 60

If you need to go above what the card supports on a dual PC setup your best best is hook the card and monitor both to the GPU, leave HDMI OUT on the card empty and clone your monitor to the card so they can run at different refresh rates.

This does disable HDR in Windows though - but you can work around that by using something like OBS Projector to clone the image rather than just cloning it with Display Settings

[grand burrow]

ohhh very interesting, it cant do 144 but can do 165. I just tested it and yeah it works. Kinda sucks since I want to max out my monitor capabilities.

HDR is def needed (game changer for me) so thats not an option, and I have had been using the OBS projector method for a bit, my only issue is that sometimes the framerate of the video dips under 60fps to around 20-40fps, which has very noticeable choppiness

are you aware of any other options that allow me to prioritise keeping the output of the cloned image at 60fps?? Im happy to lose fps in game to ensure that, since then i know when there are issues with my PC being pushed too hard

[wary jasper]

hello my elgato 4kS is smooth on windows 11 caméra setting but not in obs or elgato studio, someone can help me ?

[past basin]

OBS projector shouldn't hit your performance that hard - you really only use it to clone the screen do there shouldn't be any encoding or anything going on. Is it hitting the FPS on the main screen too or just the capture?

Be a min on replies, was updating GPU driver and crashed out

[grand burrow]

just the capture, i notice the frame drops when watching back in the stream. I dont think its an issue with the encoding with my streaming PC since my cam is still smooth FPS when the FPS drips happen, so not encoder issue

the issue isnt with the OBS projector hitting my performance, the issue is whenever something happens in game and might cause a few frame pacing issues, the OBS projector seems to be the first one to be hit, since I never notice it as much in game as I do on the stream

[past basin]

Are you referring to the preview or the recording?

[past basin]

Hm, I wouldn't expect that but the only way I could think to mitigate it at the moment would probably be to cap the fps in game. I don't usually see OBS projector drop more than like 3-5 frames when I've tried it, though it has been a bit.

[grand burrow]

hmmm interesting, maybe its something with my setup and config

[grand burrow]

yeah here is a video of a clip from davinci, it isnt a full 60fps, with around 3-5 frames missed at a time... maybe I'm just nitpicking tooo much

[late sleet]

Hi, could someone please send me the driver for the 4k60pro capture card, version 1.95?. I'm having problems with the most recent one

[wary jasper]

preview and recording

[past basin]

For specific driver requests you might have to reach out to #official-tech-support since the site doesn't link the older ones. Given 4K60 Pro hasn't had a driver update in ages, the existing latest one should be stables though - what issues were you hitting with it?

[past basin]

Windows Camera is closed before you open the other apps right?
Do you have a video sample of how choppy it is? Are your GPU drivers up to date - Studio and OBS may use more GPU function to get lower latency renders.

[wary jasper]

yes windows camera is close

all gpu driver up to date

[odd river]

hey is it possible to use egato studio on a single pc an with a 4kpro capture card

??

[lone crypt]

There’s not really any benefit to a capture card within a single device. Just screen or app record with OBS or similar apps.

[slow pivot]

Hey all. I have a 4k60 Pro MK2 Capture card to stream and record my PS5 gameplay. I was wondering if it worth upgrading to a 4k Pro or not.

I only game on PS5 when i play exclusive games only.. My main gaming is on my PC

[past basin]

What settings are you playing at? The main difference between those two cards is added support for HDMI 2.1 so you can go above 4K60

If you don't need to go above a format supported on HDMI 2.1 it's probably not worth upgrading yet

[slow pivot]

Monitor is 360Hz Oled HDR 1440p I have 7800X3D. RTX 4090..

[past basin]

at 1440 the only PS5 mode that needs HDMI 2.1 is 1440p120 with HDR on. So you might get some use out of it, if any of your games specifically use that mode.

You've mentioned a PC, but unless this is a Dual PC setup, I'm assuming you're not using the card for PC capture

If you are then same thing - if you play at 1440p120 or above with HDR on you might get use from it

[slow pivot]

Its a single PC setup i use OBS, display capture mode. to capture PC Games as stated capture card is for PS5 for exclusive games.

[past basin]

Yeah, just wanted to be sure since you'd mentioned the PC in there too.
Overall though most 1440p modes work fine on HDMI 2.0, so only that one mode on PS5 would benefit from the upgrade.

(since the GPU does all the video encoding and such anyway, the overall quality shouldn't change)

[slow pivot]

Thanks

[rain orbit]

hello, I am having an issue with my capture card. This issue stemmed from my 4K S not being able to receive audio from my switch two. I tried troubleshooting with the elgato support site and downloaded 4k capture utility. 4k capture utility says that there are no capture devices found. Could somebody help me with this issue?

[past basin]

4K S uses Elgato Studio, not the old 4K Capture Utility. The old utility is too old for the new card and won't recognize it.

What were you trying to do with 4KCU?

If you're trying to turn on Analog audio mode to use a Chat Link, that'd be done with Studio now. Pull out the right side panel.

[rain orbit]

I was trying to see if the capture card was picking up the audio. I only downloaded 4KCU because the tech support AI told me it couldn't be done on elgato studio

[rain orbit]

I'm trying to use HDMI audio

[past basin]

4KCU would work for other cards like 4K X. 4K S is newer and uses Studio instead

The AI is likely pulling from the wrong source - if you've got the log for that chat, or a screenshot I can try to pass that on to someone to check

But yeah for that card grab Studio from www.elgato.com/downloads - check if you've got your audio in there

It had the right idea, just gave you the wrong app recommendation

[rain orbit]

heres the screenshot:

I can't hear the audio in elgato studio either so im assuming its not picking up

I tried configuring it in obs as well and the audio bars there weren't moving

[past basin]

Do you have a headset connected to your Switch 2? That would mute the HDMI audio feed

Alternatively try power cycling the dock - unplug it's power for 30 seconds. We've seen instances where the dock doesn't do audio right after a firmware update until it's reset.

[rain orbit]

I don't have any bluetooth audio devices connected or anything pluged into the headphone jack

[past basin]

Huh, I wonder if someone already flagged that

[past basin]

Yeah, I'd restart the dock, then make sure the Switch 2 is set to Stereo audio in it's settings

[rain orbit]

I just restarted the dock which didn't seem to do anything, and the switch 2 is set to stereo

[past basin]

Full 30 seconds unplugged to discharge and rwset?

A quick restart doesn't clear it

[rain orbit]

yeah I unplugged it from the switch and the usb-c ac adapter

[past basin]

Sounds good. If it's already in Stereo and powercycling didn't do anything, next thing is to check Windows settings (unless this is a mac, in which case we check voice isolation mode)

Assuming Windows, press Windows Key + R and type mmsys.cpl in the box that comes up and press OK.
Go to the recording tab and find 4K S - does the volume indicator there move?

[rain orbit]

the bar doesn't move

[past basin]

Okay go into propterties in there. Go to the advanced tab and turn off the option that allows apps to take exclusive control. If you see any mention of audio enchancements turn those off too.
Then press ok. After that go to the modern Windows Settings, and go to System > Sound. Check under inputs for the capture card, go into it, and check torwards the bottom ot make sure Windows Audio Enhancements are either not there, or set to Disabled. After that reboot to refresh the audio setup and try again

[rain orbit]

still no audio

[past basin]

Do you have anything else other than the Switch 2 we can test the card with here? I'd like to be able to narrow down what side of this is causing the hiccup

[rain orbit]

I have a ps5 I can set up

[past basin]

If you can, that'd help. It'd at least confirm if the card is only not playing nice with the switch, or if it's not playing nice with the computer.

I should also ask, in Studio the card was actually still set ot HDMI audio right? It's the default but if it'd been flipped before it could trip us up

[shut cairn]

Am I okay to add my problem? Or would you prefer I do it after you've helped evanismello?

[past basin]

Fire away, worst case we can put it on hold if both get too complex to handle apart from each other

[shut cairn]

No worries! Im running PS5 - Elgato 4KX - to my PC. Everythings been fine, but today every game i try to record has microstuttering on the preview and recording. I'm not sure if its relevant but my Elgato Studio also looks different than it did yesterday, im not sure if its an update?

But i've fiddled with so many settings both on Elgato Studio and the PS5 but it constantly persists

Also cleaned all devices and tried with different cables to no avail

[past basin]

Update to 1.1 did come out recently. Was it working before the change then?

[shut cairn]

It was yes

[warped ledge]

Is your capture card in the EDID mode and display? Are you on a PS five, if so, try turning off 120

[past basin]

Also is there a monitor on the HDMI OUT of the card? If so does that still get signal normally?

And oddly, if you try it in Windows Camera, does that stutter? I've seen one post on the reddit today where that worked fine for a user that I'm still looking into.

[shut cairn]

So my EDID mode is set to Display, but i've tried all three options and nothing helped, also tried turning off 120, didnt help either

and ill check now one moment

[past basin]

Make sure Studio is closed first

[warped ledge]

Also, you might want to try toggling off VRR and see if maybe that fixes it, but I was able to successfully have VRR on. So you might have to tinker around with a couple of settings to get the desired result in the PlayStation five.

[shut cairn]

Yeah, every guide i read said to mess with some of the options, ive toggled with so many of them and nothing changed

[shut cairn]

Well, sorry to complicate issues but its now working perfectly, frame rate wise

no drops at all, specifically on Windows Camera that is

[rain orbit]

Easier part first: It is set to HDMI Audio in studio
Hard part: I booted up my Ps5, which is displaying fine. The Capture card doesn't recognize the input signal. I tried using a differient display (my second monitor), which the ps5 displayed fine, so its not the hdmi port on the ps5. I tried 2 different hdmi cables and they both worked on the second monitor, but not the capture card. So it must be the hdmi in port on the capture card right?

Also, I just plugged the capture card back into the switch and the card is capturing the switch just fine??? very confusing

[past basin]

Okay, if you close that and go back to Studio issue persists? If so try removing Studio and go grab 1.0.5 from https://help.elgato.com/hc/en-us/sections/36773146296465-Elgato-Studio-Release-Notes and see if the older version still has the hiccup

[past basin]

Ah, was the PS5 used with the card before? PS5 has HDCP turned on by default which blocks capture.

[rain orbit]

no it has not

[past basin]

On most other consoles that's dynamic and only runs when you launch something like Netflix. On PS5 it has to be turned off manually

[shut cairn]

It's still happening yes, I'll do this now and let you know, thank you kindly!

[past basin]

https://www.youtube.com/watch?v=mTdXwW4YH30

[shut cairn]

It's running perfectly now, so it's something to do with the new update im guessing. Either way this works perfectly for me now so thank you very much for your help!

[past basin]

Glad to hear it's working - I'd reach out to #official-tech-support on it though. You can open a ticket through the chat system on the site - they'll probably want to get some data on why that update isn't working for you

for now turn off auto update in your settings

[rain orbit]

The ps5 is working now, displaying fine and i can hear audio!

[shut cairn]

I'll do that! Thank you again

[past basin]

Ah, one hiccup down at least. Seems it's having issues with the Switch 2 then.
I'd go into settings there set it to something not stereo and then set it back. After that, remove the console from the dock, and unplug the dock for 30 seconds again form power. We know the card and cable work so odds are we just need to get the switch 2 to reset it's audio mode

[past basin]

No worries, good luck with it!

[rain orbit]

I changed it to surrond and now I can hear the switch!

I thought I tried it but I guess not

thank you for your help

[past basin]

You changed to surround and then back or left it in surround? If left in surround you might notice it drop front and rear channel audio (eg often gets NPC dialog in cutscense and such)

[rain orbit]

Yup I left it in surround

Im notice now that its dropping audio

so issue is not fixed

[past basin]

Yeah switch back to Stereo. I was mostly conerned that it hadn't taken the Stereo setting correctly, so setting it off and setting it back can clear that.

The cards all only support Stereo atm

(PS5 will use Linear PCM, but same deal)

[rain orbit]

alright its back to stereo and I reset the dock and there is no sound once again

[past basin]

What on earth

I'm rather stumped on that, we know it works entirely with the PS5, and picks up some audio from the Switch 2 when it's in surround, why does it drop everything on stereo??

Let me start up the switch 2 and see if I'm missing any options

[rain orbit]

I don't know if this would affect anything, but I am using a 3rd party dock. I'm pretty sure its approved because I bought it at a best buy, but it could be causing the issue. I can see if I can get a regular switch 2 dock tonight but I don't know for sure.

[past basin]

It might - does the dock have additional audio outs like a 3.5mm ?

Also if is the Switch 2 set to TV for the audio output source?

[rain orbit]

the only other ports it has are 2 usb 2.0 and the audio output source is set to tv

[past basin]

I've got nothing that would explain that on hand. I'm not sure why the dock would do that but I guess it's possible.

You might also want to reach out to #official-tech-support on it, you can put in a ticket through the chat system on the site. But yeah test with the OEM dock and see if there's any difference. If you can test that third party dock with a TV or monitor that has speakers if you have one around as well.

[rain orbit]

It was the dock. Thanks for you help

[past basin]

Ah, glad you were able to figure it out

[grim flume]

No, I try today again and had the same problem. Maybe is configuration problem in the app or a bug. I don't know what to do. Any advices?

[gray dagger]

No, sadly I haven’t been able to figure it out either. I even deleted the app & reinstalled. I’m also fairly new to all of this so I have no idea what else to do to try and fix it. It was fine until it updated.

[grim flume]

I have a PS4, btw.

[grim flume]

Your problem is with the record feature, right?

[gray dagger]

Yes. Everything is fine but the moment I click record it says “something went wrong.”

[grim flume]

I see, same here. Before the update everything was ok, but know is that error.

[gray dagger]

Yep, same for me as well.

[grim flume]

If I found out something, I'll let you know.

[gray dagger]

Thanks. I appreciate it. Ill do the same 🙂

[grim flume]

Hey, I keep trying but nothing. I think is a bug in the new update. However, I will use OBS. With that I can record with no problem, for now.

[warped ledge]

I ran into some hiccups too, but each game and settings can be different. 🫣🎮

[gray dagger]

Yeah, I’ve tried OBS but for some reason my sound is delayed so it doesn’t match up with my game (I record dbd) Plus again, I’m fairly new to all this so I have no idea how to fix that either lol

[slim charm]

@past basin just an update from yesterday it was my cable that wasn’t working

[past basin]

Glad to hear it seems to be working now!

[rancid pine]

howdy. anyone know how to make my computer stop detecting my xbox mic from the capture card but still detect game chat and party audio? the capture card is picking it up but i just want my usb mic on my computer to be the only thing ihear on my recordings

im using streamlabs if thats important

[past basin]

Are you capturing with Chat Link or something? If so turn off the Xbox Mic Monitoring volume. That'll get mixed into the headset feed

[rancid pine]

im using the chat link cable.

[past basin]

Yeah, turn off the monitoring then

[rancid pine]

that worked thanks. seems like im having an additional problem i only hear the capture card audio through my left ear and its very quiet now.

[past basin]

The capture card's audio, or the console's audio through chat link?

[rancid pine]

the consoles audio. like when im in the game it only comes out the left ear but then when i look in a different direction it shifts to the right ear and back and forth

im listening to it through my computer headphones at the moment rather than the headphones connected to my controller

[past basin]

Check that the Chat Link hasn't come loose on either end. If that doesn't help, remove Chat link and check if you have the same issue on direct connection to the controller

[past basin]

Oh wait if you're listening through the PC check that the Chat Link end going to Line in on the card isn't loose too

Chat link is an analog 3.5mm cable, so to lose one side usually indicates a bad connection somewhere with one of hte jacks

[rancid pine]

neither connection loose but now its like the audio itself is cutting in and out.

im on marvel rivals and if i punch or shoot the audio turns off and then back on after a few seconds

i figured it out im a dummy

i put a noise suppresion filter on it beacuse i hear a slight fan sounding noise

took it off and the audio is back

the capture card has a slight hissing sound in it. how do i make it stop lol

the hiss is only in my headphones so i think its fine. thanks for your help i appreciate it alot

[past basin]

Turn on the Ground Loop Isolator if it's a Chat Link Pro, you might be getting ground noise from an electrical loop

Sorry for delay was troubleshooting something

[green igloo]

Can the HD60X not export video as 720p?

[past basin]

The card itself doesn't export the video, the app you're using does. It does support 720p capture though - What app are you using it with? Elgato Studio should handle 720p recording fine.

[green igloo]

I just use OBS or my monitor for output

[past basin]

Then if you configure your OBS canvas to 720p in the video settings it'll export a 720p video (or change your output settings specifically for recording)

[timber maple]

Hey I’m thinking about getting myself a 4k S capture card. Does anyone have any recommendations to upgrade? Or to confirm my purchase? Also, are there any discount codes out there for a first time buyer? I’m trying to find every reason to hit “buy” tonight

[past basin]

There's sales on the capture card this week at elgato.com - nothing specific for first time buyers, but 4K S is on sale in most regions.
Recommendations are hard to make without more info though. What are you capturing? What are the computer specs? What resolution and refresh rate do you game at?

(if you get it from the sale on the site don't forget to check the box for the free Chat Link Pro cable)

[timber maple]

I’m thinking about streaming my switch 2 through obs on my MacBook. It’s the MacBook Pro so I don’t know the specifics on it. But it seemed like it was possible when I googled it. Just looking for some real answers from real people

[sly kraken]

Just set up my 4K Pro. Why are my resolution options in OBS limited to 1080p and full 4K? What if I want to capture 1440p in 120FPS? (please ping on reply)

[sly kraken]

Very disappointed. I thought the 4K Pro would expand my options, but it severely limits them compared to even the 4K S. It won't even do passthrough with my computer off, like the USB cards.

Please someone tell me if I'm missing something, because I'm strongly considering returning this card for the 4K X.

I'm starting to think my PCIe slot isn't right for this card.

[past basin]

That's correct, it should report PCIe 2 x4.
The card also supports other resolutions, if OBS isn't showing one in the drop down, type it in. There are exceptions though - eg, if your source is something like 4K120 or 1440p240 they will force a lower resolution (though there's a beta driver that improves the options).

That said none of the cards can do passthrough without power - if your USB ones did you either have a motherboard with always on USB ports, or have it into a powered hub. Some motherboards also support always on PCIe, but it's usually off by default and may require an additional PCIe power connector from the PSU to the board.

[past basin]

If it's an Apple silicon CPU (M1, M2, etc), pretty much any MacBook Pro will work with 4K S just fine. If it's an older intel one you might need to check the specs first.

[sly kraken]

It won't go to 1440p, which is my monitor's resolution, by the way.

[sly kraken]

Riddle me this, then.

I can't even turn the resolution down in Elgato Studio. I can only downscale it.

[past basin]

Can you check what the input EDID settings are set to for the card in Studio right now? That's also not OBS which is what you were referring to. Switch 2 troubleshooting is different than the recording app

[sly kraken]

How do I do that?

Oh, it's Display.

[past basin]

Give me a minute, my Switch 2 is being contraty about 1440p too, even though I just switched it off the PS5 that's running 1440p

[sly kraken]

It won't record above 60 FPS in 1080p either.

[past basin]

In what app? Note that Switch 2 will not use 120 fps mode with the exception of a handful of games - home menus and everything are always 60. If the Switch 2 is outputting 60 that'll be what is shows for recording options

[sly kraken]

OBS. Also thanks for telling me about the home menu. Gonna try Metroid Prime 4. I know the performance mode in that game has 120 FPS.

[past basin]

Yeah, that's a good one to test.
Still checking what's up with 1440p mode. I can get it on there by setting the internal EDID mode and setting it to 1440p for a custom EDID, but it should be getting 1440p mode in display too since it's hooked to a 1440p monitor

1440p can be a pain sometimes because there's no matching NTSC broadcast equivalent, it came over form PC monitors instead of TVs

[sly kraken]

Nope!

[past basin]

Set it to match output, and it shoud match 120 from the console

it may also let you type it in there

Quickest way to enable 1440p looks to be putting it on Internal EDID mode with 1440p or 1440pHDR custom EDID

Takes a minute for the console to pick up the change

[sly kraken]

Well, OBS can't even record in 120 FPS by default, so....there's that. Also I was able to record in 1440p with the 4K S that I returned to Best Buy for this.

[past basin]

It's doable - Switch 2 is just picky with the display EDID for some reason.
I setup my own 4K Pro with the settings above and the Switch 2 is playing nice with it now

Unsure why it would be more agreeable in 4K S - but I've got the beta driver and firmware on mine so mine might be extra picky atm

Studio will confirm you're getting 120 in too when modes switch.

(unlike 4K S you can use 4K Pro with both apps at the same time if you need to )

[past basin]

If you want to record with OBS in 120 fps btw, you can chance your main video settings where you set the canvas. iirc you used to have to set it to interger fps and type in the value, I think they might have added it to the dropdown in the last few releases though, I'll have to check

[sly kraken]

They did not add it to the dropdown.

Honestly I care more that I'm getting both full stream quality and passthrough.

With the default settings, I was not getting the passthrough I wanted.

Hey, what is this?

Oh, I am the dingus.

I had 120 Hz mode off.

@past basin Will the EDID mode persist between operating systems?

[past basin]

It should - note though that if you're dual booting with Linux there's no official drivers for 4K Pro. 4K S doesn't need a dedicated driver since it's a USB card and uses the USB Video Class (UVC) stadndard. 4K Pro will need a driver - there's a community one out there but I'm unsure how feature complete it is.

[past basin]

That'd do it too. Can be a pain to set when it's buried in the menus.

[sly kraken]

I think the only big thing it's missing is HDR tonemapping.

[past basin]

Ah sounds like they've made progress on it then at least

I have no idea if their driver will try to change the EDID. I'm assuming it will not, but can't be 100% sure

[tropic holly]

My HDX 60 isnt doing the green thing anymore but its incredibly zoomed in on my tv

Lemme grab a picture

But its fine on every display of the pc

[past basin]

Try using merged EDID input mode instead and see if that helps

[tropic holly]

nope

[past basin]

Does the TV indicate what resolution it thinks it's running at? Also some TVs have multiple inputs and might expecte certain types resolutions specificially on one or the other

[tropic holly]

Now its not capturing to obs either

[signal grove]

would someone be able to help me deligate my capture card and audio I am new too dual pc streaming and this is a struggle

[past basin]

Make sure you closed Studio before reopening OBS. The USB cards only work with one app at a time. You can put it back to whatever setting it was on before for EDID if you have to.

[past basin]

I'm only got a couple minutes, but how are you trying to set it up? If it's dual PC you need to be splitting the audio on the source PC, if you're planning ot listen there and not just pipe it all through the stream. To do that you need something like Wave Cast, or a software mixer like Wave Link or Voicemeeter that you can use to split the audio (the feature is not built into Windows - some sound cards have a stereo mix and/or listen to feature you can do the baiscs with, but not all). Some folks also use hardware mixers, but that's not something most folks invest in.

So first think you have to do is decice what tool you're using to get the audio over.
Network - audio broadcast tools like Wave Cast, Voicemeeter VBAN
Audio cables or HDMI - mixer tools like Wave Link, Voicemeeter Potato. These then route to either your streaming PC sound card from a speaker jack over over HDMI to the capture card depending on preference

[sly kraken]

What are the best encoder settings at 1440p for recording? I'm trying to make my videos as sharp as possible.

AV1 is preferable, right?

Actually I think I've broken my settings in pretty good. AV1 100 Mbps is pretty decent.

[signal grove]

Does anybody here have a dual streaming pc that are willing to help me out on vc

[signal grove]

Will someone be able to help me with my audio settings for my dual pc streaming? PM me if you’d like to help me because im on the verge of giving up all of this

[past basin]

Those questions about what route you're going with your audio that I asked earlier are going to help anyone else figure out how you're setting up too.

[gentle shell]

@warped ledge Hello 👋🏽 soooooo i got the 4K S and its great so far, but my laptop... it can not handle recording anything

[gentle shell]

OBS doesn't work either. "encoding overload" or just dropping like 40 frames every second i try to record. no matter what setting combination i try

and yes... all updates are done. all is up to date

[past basin]

What are the specs on the laptop? Does it have a dedicated GPU?

[gentle shell]

https://www.acer.com/ee-en/laptops/aspire/aspire-3-amd/pdp/NX.HHPEL.001#pdpSpecs

[gentle shell]

no it's an AMD shitbox

[fierce lark]

hey i dunno why but i randomly started having these small bars on the sides and bottom of my screen and i tried changing everything under the sun to no avail, any idea whats causing this?

[past basin]

Okay, I've seen a few folks report that error on Studio, so far looks like they're mostly folks uisng an integrated AMD GPU. That laptop also has a U series CPU, meaning it's power efficent, but not great for software encoding.

If you remove studio and install the older 1.0.5 version do you still get that error? (turn off auto updates in the app if the error stops) https://help.elgato.com/hc/en-us/articles/43334455157393-Elgato-Studio-1-0-5-Release-Notes-Windows

[gentle shell]

@past basin im looking to get a new laptop anyway... maybe one of those 2025 cheaper MacBook Air's... thoughts?

[past basin]

What capture card are you working with, and what resolution is your console set to?

[fierce lark]

1080p60 on a 4k s

[gentle shell]

nothing changes, i tried everything already

[past basin]

Any of the newer Apple CPU laptops will have a dedicated hardware video encoder. Should handle 1080p and 1440p pretty easy - an Air doesn't have active cooling though so it might or might not handle 4K recording for a long time. I think it meets the requirements but you'd want to keep it cool

[past basin]

What app are you using it with right now?

[fierce lark]

just using the most recent version of elgato studio

[past basin]

I think the 2025 one is prrobably fine though but haven't been hands on to verify

[gentle shell]

yea if it gets warm, it gets warm... whateves

[past basin]

Does it happen in other apps like Windows camera, or even the older version of Studio (https://help.elgato.com/hc/en-us/articles/43334455157393-Elgato-Studio-1-0-5-Release-Notes-Windows) ?

[fierce lark]

it doesnt happen with other apps

[past basin]

I'm more thinking thermal throttling, It sometimes comes up that if you run things under heavy load for a long time and the CPU heats up it slows down to compensate for the heat. I recall with the M1s some folks use to hit it on longer streams and stuff when using the Air, since it doesn't have fans to cool it (active cooling) like the Pro. I think the 2025 is powerful enough it won't be an issue though, it does meet officially listed requirements

[past basin]

Might be an issue with the current build of Studio then. I'd try the older one - if the issue isn't there in the older one, reach out to #official-tech-support and put in a ticket through the chat system on the site to repot the issue.

Is this happening in preview or just recordings?

[gentle shell]

yea... should be fine. i can get one for like 600 bucks or so for the minimum spec version

[past basin]

Only thing I'd watch for on the base version is low storage these days - might want to add an external SSD or HDD to the list later on, dependig on if you're recording locally or just streaming online

[fierce lark]

it only happens in the preview, ill see if its good on an older version tho

[gentle shell]

idc about the storage, i have plenty external SSD's and stuff so im good on that front

[past basin]

Ah, that should do fine then

You might still be able to get OBS to record too on the current laptop - but you'll need to make sure the video encoder ssettings are set to use the hardware encoder - should be called something like AMD H.264 or AMF H.264 on that CPU I think.

And you might no be able to turn the quality up full tilt but can probably get 1080p out of it

[gentle shell]

#capture-cards message

already tried it all, no luck

it's a pos laptop

[past basin]

Even on the hardware encoder at only 1080p?

[gentle shell]

yup

everything...

[past basin]

I've managed that on a 4th gen i5 back in 2014. The face the AMD GPU can't do it throws me

Maybe that one doesn't have the encoder chip

APU rather, not GPU

[gentle shell]

thats why i regret geting this all AMD laptop in the first place

[past basin]

AMD systems are usually fine, but the U series CPUs focus on battery life and mobile performance which makes them less optimized for some things

I'd give the older Studio 1.0.5 app a shot though

I've seen some folks get that working on the older AMD iGPUs iirc, that had issues on the newest one.

[gentle shell]

@past basin might get this one actually...

800 bucks

should be able to do the trick...

[past basin]

It's a U class CPU so not my first choice, but likely recent enough to do the job

The new intel iGPU encoders aren't terrible either

[gentle shell]

refresh me on what the U stands for, please

[past basin]

Power Efficient

https://www.intel.com/content/www/us/en/processors/processor-numbers.html has the list of all suffixes for intel CPUs. For U it's pretty much the same for intel and AMD though

AMD seems to scatter thier defintions in other places but https://medium.com/@CshardZ/01-understanding-amd-processor-names-3a89261dcd99 seems to have a list towards the end for them as of 2024.

[gentle shell]

@past basin thought on this one?

[past basin]

Still an iGPU, but the H series is the performance one so should be solid

If you were looking at the mac before the iGPU enocder on that is likely very comparable

[gentle shell]

@past basin

Intel Core Ultra 5 228V

Intel Arc Graphics 130V

[past basin]

Still an iGPU but newer still. ARC encoders are usually solid enough

iirc that iGPU in particular is somewhere about the same power as a GTX 1650

[gentle shell]

@past basin bought a new laptop... so far so all good

[novel python]

how do i record hdr

io have game as hdr and monitor as hdr but it records sdr

[novel python]

it looks the same

but youtube doesnt show hdr either

its saying its sdr

[past basin]

Glad to hear it

[past basin]

Youtube takes days sometimes before they load in a hdr copy from what I understand. So don't rely on that, check with your playback app.
If your source is HDR, and your monitor is HDR (and HDR is actually turned on in Windows settings), you should just have to toggle the HDR recording switch in Studio to record in HDR with that. If you're using something else like OBS there are more steps.

[fading prairie]

Am i allowed to post a quick video?

my issue is - when i plug my PS5 directly into the Source it works fine

When i go through the elgato 4k X i do not get any display the monitor/Tv i am using

[past basin]

Do you get the video on the capture app, and just not the TV, or on nither? Is HDCP disabled on your PS5?

[fading prairie]

i downloaded the software and i CAN see via elgato studio that it IS working but i do not have visibility. i noticed that the HDMI output was flashing

yes i get video on the capture app and just not on the TV

yes HDCP is disabled on the PS5..

[past basin]

Flashing? are both cables HDMI 2.1? 4K X's would be, and the original PS5 one should be, but if you swapped any of them out you could hit a bandwidth issue

[fading prairie]

thats what i thought

[past basin]

You should also try the different input EDID settings in Studio (this requires restarting the PS5 or at least running the 1440p detection mode.

[fading prairie]

whats the difference between internal/display

[past basin]

Normally I'd start with Display if it's not already on there

Display pulls EDID including video settings from the TV or monitor in the HDMI OUT port of the card, Internal uses the one generated by the card itself

[fading prairie]

oo gotcha. i will try that first then go to the store

[forest matrix]

hey not sure if anyone else has had this issue but ever since the elgato studio update the colours for all of my consoles has been looking funky.
I've changed nothing other than updating, HDR is off on both console and recording, tried auto colour range and matching the capture card and the console, and had absolutely no change at all as well.
And changing EDID mode did nothing either

[gleaming crest]

Hey everyone!! Hope all is well with you all. I have a question: how can I add audio to my videos while capturing on my Elgato 4ks capture? Want to add audio while recording videos for my YouTube channel.

[past basin]

Do you have an external display in the HDMI out of the card? If so do the colours at least match between that and the captured view on the computer?

[forest matrix]

it's normal on the HDMI out

[past basin]

You'll need to use a third party app like OBS or Meld Studio for this at the moment. Voiceover isn't yet in Elgato Studio

[past basin]

Any chance you have a picture comparing them so we can see what way it's off? Also what capture card model are you using?

[unborn jacinth]

The elgato studio icon suddendly disappeared off my desktop and I can't have a shortcut there anymore, any way to fix this?

[past basin]

Does the app still show in the start menu? Did you lose any other icons or just that one?

[unborn jacinth]

Yup, the app is still there if i search, and no, literally only that one

[past basin]

Huh. Can you just drag the start menu one over to put it back or is that throwing an error?

[unborn jacinth]

It just wont create a desktop icon for some reason

[forest matrix]

it's most obvious by how black the switch 2 home screen is - the grey is more reflective of how it looks on my screen

It almost looks like HDR is on? Even though it is off on both console and CC settings

[past basin]

Will it create one for other apps? Might be Windows Explorer bugged. If it's only Studio you can try opening it, go to task manager, search for studio, right click and open file location. Find the EXE and drag that over to try and create a shortcut instead of using the start menu one

[gleaming crest]

Ok sounds good. Thanks! Hope they add the studio soon!

[past basin]

Looks closer to limited vs full colour range mismatch to me, but if you already manually set both that's definitely odd.

If you close Studio and open windows settings and search for "manage camera" then open the capture card in there are any of the advanced options set? Some of those lock Studio out of full control of the card

[past basin]

Hopefully, they're slowly bringing in features that the previous app had so I imagine we'll get it eventually

[forest matrix]

weirdly it looks fine here too

so it's something weird going on with Elgato Studio maybe?

[past basin]

Could be - does it show up if you use an older version from https://help.elgato.com/hc/en-us/sections/36773146296465-Elgato-Studio-Release-Notes ?

[forest matrix]

yeah that was my last resort, I was just checking I didn't miss anything before I did that
As it must be something to do with the new update as it was fine before

[past basin]

Could be, while the new update rollout was pretty smooth a few people found odd quirks. Might want to check your GPU drivers are updated too - that can sometimes trip up the preview rendering

[forest matrix]

yeah they're all up to date, and the recording looks just like the preview sadly too

[desert parcel]

Hey everyone. I have a 4kx that I am currently trying to connect my switch through to my pc. I think I have everything in the right place yet I am not receiving a signal in studio. Any help would be appreciated as I am pretty new to this stuff.

[past basin]

To confirm the setup, Switch dock is going into HDMI IN on the card, USB is going to the computer, and HDMI out is either empty or going to a TV and/or monitor?
Also the Dock has power from it's AC adapter?

Also are you using with Elgato Studio? If so are there any errors or warnings?

[desert parcel]

Double checked everything just now. Switch dock is going into HDMI IN, USB is in my computer, and my HDMI out is in my main monitor. The dock has power. I'm using Elgato Studio and all it's displaying is "No Input Signal", "Your device is ready, but nothing's coming through. Check your input source is on and connected via HDMI cable."

The HDMI out isn't supposed to be connected to my motherboard or anything right?

Also it's a nintendo switch 1, just in case that matters.

[past basin]

No, it should only be connected to a TV or monitor you're viewing it on.
Is there only a single monitor on the PC? If so you don't need it if you plan to watch the video thorugh teh capture app, and it and trip things up that way

If you plan to switch the monitor to the Switch once you're setup though, you should check and see if it's getting signal

[desert parcel]

I have 3 monitors. I'm trying to stream my capture to some buddies on discord.

I plan on only playing through the studio capture. But let me try to see if it is even giving an output to my monitor.

[past basin]

Yeah, if there's signal on it it might just need the EDID setting adjusted

If there's no signal on either the card or monitor it can be a bit more trouble to work out

[desert parcel]

Ok from my dock straight to my monitor, it's showing a perfect output. It's just from the switch to the capture card there seems to be some sort of issue.

[past basin]

I meant from the Switch to the capture card, to the monitor from the HDMI OUT. Do you lose signal if the card is in the chain at all?

[desert parcel]

Yes there's no output at all from the HDMI Out. From what I can tell.

[past basin]

Okay, what colour is the light on the front of the card?

White, blue or red?

[desert parcel]

White

was purple/pinkish a bit earlier but that changed after a bit.

[past basin]

White means it thinks there's no signal at all. Can you swap those HDMI cables around in case there's a hiccup with one of the cables?
Typically white is power, no HDMI, red it power bad/incompatible signal, and Blue is power, good signal

[desert parcel]

I see. Let me give it a try.

[past basin]

Also double check the labels on the ports - especially if you came from a previous card, as some of the ports are reveresd compared to some of older models

If the switch was going to the HDMI OUT it would do the same thing too

[desert parcel]

Swapped the cables around and there hasn't seemed to be any change.

This is my first capture card I've messed around with.

[past basin]

Let's make sure the monitor connection isn't tripping things up. Leave the HDMI out on the card empty and restart the switch

Sorry for delay, got called away there

[desert parcel]

You're all good. Let me try this out.

Do you think there are any settings on the switch that might be screwing things up?

Just restarted the switch.

My best guess as to what the issue is might be the USB cable? But I think the studio would notify me if there was an issue there.

[past basin]

As long as the cable is getting USB 2.0 it should yes. Is the light still white?

[desert parcel]

Yes the light is still white.

[past basin]

The error would generally look like this. And I htink when it goes to 2.0 mode the light tesnd to go amber

If you set the card's Input EDID mode to Internal, the restart the Switch again is ther any change?

[desert parcel]

let me try that

[past basin]

oops, helps to use the right screenshot

[desert parcel]

no change from what I can tell

[past basin]

Anything else you have on hand with a HDMI port you can plug into the card? I'd like to see if the card is having an issue in general, or just not playing nice with that Switch for some reason

You might also want to try power cycling the switches dock - unplug the power 30 seconds before you reconnect it

Rarely I've seen the dock trip up on stuff, especially if it did a firmware update recently

[desert parcel]

I dont think I have anything else I can test it on, let me take a look around.

[past basin]

If the computer itself has a HDMI port free that'd work too

Just need to see if the card can get any signal from something else

[desert parcel]

let me try that out

Ok so from the HDMI port on my computer to the card there is a signal and it shows my main screen.

It now has a blue light

[past basin]

Huh. so the card's working but not playing nice with the Switch.
I'd hook it back up the other way - if you go into the Switch's menus for the TV and try changing it to 1080p mode manually, does it change anything? Or auto if it's already on 1080p or 720

[desert parcel]

By the other way you mean from the switch to the card right?

[past basin]

Yeah

Back to the Switch

We rules out the HDMI port on the card benig bad, so now we have to figure out why it and the Switch aren't meshing well

[desert parcel]

If so, still no change. I also don't see an option on the switch to change it to 1080p, just 480p.

[past basin]

No 1080p offered here?
That usually happens if there's an EDID problem, the cable isn't rated correctly, or there's something like a HDMI switch or splitter in between there. It defaults to lower mode, which might trip up the card at times. It can also happen if the any of the ports on the Switch or card are dirty

[desert parcel]

just restarted it, now have an option for 1080p which I just switched it to

[past basin]

Okay, any change with the light on the card? Still white?

[desert parcel]

the ports seem to be fine, from what I can tell

light is still white

[past basin]

If you click this button in Studio what version of the Firmware is your 4K X on?

[desert parcel]

25.8.15

Is the switch 1 maybe outdated or something? I'm really stumped as to what is causing this

[past basin]

25.8.12? Not 25.2.10?

[desert parcel]

yeah 25.8.15

[past basin]

Your firmware is somehow newer than mine. hm

give me a sec, let me force reflash mine to make sure the version doesn't update on me

Actually, what's the part number on your 4K X on the bottom? Should look like 20GBH9901, possibly with the last few digits different

I think it'll be listed as model number

[desert parcel]

A7SNB60231DMR5

[past basin]

That's the serial. model number should start with 20GB

[desert parcel]

oh sorry

let me check

[past basin]

Yeah mine lists it as M/N in the smaller print above the serial

[desert parcel]

20GBH9901

[past basin]

huh. Same part number as mine but different firmware

I see a revision firmware so wanted to check that you're on the same revision card

[desert parcel]

Do you think the firmware might be the issue?

[past basin]

I'm thinking so that's the only difference I immediately see between our two cards, and Studio is telling me 25.2.15 is up to date - but I'm also seeing a firmware file for a revised 4K X (somtimes there are minor hardware revisons thorugh the product lifecycle). So you might have an updated revision compared to my launch one.

And I'm honestly not sure if we should try flashing your card with the original firmware to see if that fixes it, or the rev3 firmware if you have a revised card. . .

If you hold down CTRL when you click tha settings button from before, does the firmware version show an update next to it, and if does does clicking on it flash the card again, or tell you you're already up to date?

[desert parcel]

holding the ctrl button doesn't appear to show an update or anything.

[past basin]

You have to hold it when you click the button

[desert parcel]

OH

sorry

[past basin]

Holding it when you click this button should bypass a version check that lets you force the button to show up

[desert parcel]

it says im up to date

[past basin]

Okay, give me a minute, I'm going to check something on my end here

I want to make sure the card will reject a firmware if we choose the wrong version

[desert parcel]

Alright sounds good

[past basin]

Okay I can't safely check this at the moment to see if it'll block the wrong revision firmware. So if we wanted to check the firmware you're going to want to go through #official-tech-support and put in a ticket through the chat system on the site. There's a MCU firmware for 4K X but I also see one for 4K X rev3, and I don't want to chance having you load the wrong versiom without having support check that.
I can say I'm on 25.2.10, but don't know if your card is the same as mine or a rev3 - I don't want to run you through this and risk bricking the card with the wrong file

There's a few other things we can check, but we know your 4K X works with teh comptuer so the HDMI port is fine. But it's never working with the Switch.
Is this the original Nintendo switch or a third party one? I've seen some of the third party ones trip up on capture

The other thing I'd suggest checking is set your EDID input mode to Internal, turn on custom EDID and seleect 1080p from the drop down and see if the Switch will see it then (After restarting the Switch)

[stark anvil]

I am having trouble with my OBS displaying my feed from my ps5. I have all the recommended settings on my ps5 and a USB 3.0 plugged in

i have already tried deleting the source and re adding it

no changes.

[past basin]

What card are you using and does it work in Elgato Studio or give any other erros? Did you alreayd disable HDCP on the PS5?

[desert parcel]

its an original switch, im going to try messing with the custom edid now and see how that goes.

[past basin]

I mean to ask if it was the original Switch dock sorry, not the console itself

Some of the third party ones trip things up

[stark anvil]

ive tried it with the 4k capture and no changes, and i am using the hd60s

[desert parcel]

Oh, it is not an original dock.

[stark anvil]

and yes ive disabled the HDCP

[past basin]

Do you have the original dock around to test that with? Some of those third party ones don't play nice with the capture cards for some reason (or even some monitors and TVs, though they work with most of them)

[stark anvil]

and the audio it is producing is very not plesant.

[desert parcel]

I'd have to buy one, I lost my original dock.

[past basin]

HD60 S? Did you also disable HDR, 120 Hz mode and set the resolution to 1080p?

[stark anvil]

yep, and no changes

might be a card issue

[past basin]

oof. Okay, if you can borrow one even to test before buying it'd be great. Because I give it best odds it's the dock, but there's still a chance it's related to the firmware/revision of the card, though unlikely as the revisions usually resolve issues, not make new ones.

[past basin]

Could be - it's an older card. Does 4K Capture Utility show you any errors or have any red warnings in the top right when you try it in that?

Also does booting the PS5 in safe mdoe change anything? https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

[stark anvil]

it says no 3.0 plugged in

despite me having one plugged in anyways

[past basin]

Are you using the original cable with the card? Not all USB C to A cables are the same. If it's the original one it should have a blue plastic insert in the USB-A end that goes to the PC.

Most you find out there these days are only 2.0 so getting them mixed up is something we see a lot where that error is concerned

Eg the original cable should look like this on the wide end -

If you've got one that's black instead it might be a 2.0 cable

(though not all cables adhere to the colour coding, most do)

(similarly the ports on your PC are also colour coded in most cases, and you want one that's blue, teal, or red in most cases to be fast enough)

USB Device Tree viewer can also help track down the issue where the slowdown happens https://www.uwe-sieber.de/usbtreeview_e.html . It'll show a summary when you select the card listing Port, Device and connection speeds, all of which should be SuperSpeed or higher for HD60 S

[stark anvil]

right now im just using a iphone charger

that could be a problem

cause i just assumed it was a 3.0

its from the newest iphones

[past basin]

Charger cables are usually 2.0 because they don't need to carry data, so they opt for higher power instead

I know my iPad Pro's cable was 2.0

If you need to replace the cable look for one labeled as USB 3.0 / 5 Gbps / SuperSpeed or higher

Thunderbolt 3/4/5 cables will also work but are overkill and usually cost more.

[stark anvil]

ok, that may be my problem

cause i have all the settings and stuff right

[shell bluff]

Figured I would post this here before creating a support ticket:

Device: 4KX
Software & Version: Elgato Studio v 1.1.0 (Hardware firmware v 25.2.10
Windows/Mac Version: Windows
Console/Dual PC: Console (Switch 2) @2160p
PC/Mac Specs:

• Gigabyte B660M
• Intel i5-13600K
• ASRock AMD Radeon RX 9070 XT 16GB
• 32GB DDR4 Corsair Vengence LPX 2300
• Corsair RM850 850W (Gold)
  Monitor/TV Model: Alienware 2725Q
  Are you using the cable included in the box? (Yes/No): USB-C Cable? Yes. HDMI cable? No (using this one for both input and output: https://a.co/d/07VXz0ba)
  Question/Issue:

Every 20-30 minutes or so I have a random blackout that last a couple of seconds and have been trying to troubleshoot the issue. I have done the following with no success:

• Turned off 120Hz
• Turned off Auto Low-Latency Mode (ALLM)
• Changed between all 3 Input EDID modes

I saw a megathread on Reddit with underlying issues of this card and this console together but the card works perfectly fine outside of this minor issue which can be frustrating for gameplay as even while I am passing thorugh to my monitor and not playing off capture it is still dropping out.

Thanks in advance to anyone able to help

[past basin]

Yeah it comes up somewhat often when we see the USB warnings in app. Lots of folks trip up with things like phone charger cables and PlayStation controller cables. If you can't find the original look for a USB 3.0 / SuperSpeed / 5 Gbps one or faster. Avoid charging cables if you can unless they list the speed, the faster ones will sometimes be referred to specifically as data transfer cables when you're shopping. If you've got a local Best Buy, they usually have an in house Insignia cable rated for 10 Gbps that does the job, if you're in a rush.

[past basin]

The Megathread was for all the cards, so some unrelated issues in there too, though some issues are common between cards.
When you lose the signal on your monitor are both the card and the monitor losing it or only the monitor?

[shell bluff]

The monitor that I'm playing on and I assume the card as well. I just have my Switch 2 hooked up to Input and Output is going to my main monitor and I have the USB-C plugged in the back of my PC

Its mostly frustrating because at times it will take 20-30 min for it to show up again so when I think its fixed its not lol

[past basin]

Ideally we'd like to know for certain there as it helps narrow down the issue, but if we assume both are dropping what I'm going to suggest is we get the EDID from your monitor and load up it up as a custom EDID in the card to rule out slight timing issues that can lead to intermittent desyncs that reset the signal.
Are you able to hook the monitor to the computer via HDMI for a bit so we can clone the monitor's settings? We don't want to mix it up and get the DisplayPort EDID so it has to be connected by HDMI for us to clone the EDID off it.

If you can we can use a tool called Custom Resolution Utility (https://www.monitortests.com/forum/Thread-Custom-Resolution-Utility-CRU) to clone the settings off the monitor and make an EDID file for the card to use. It's not usually something needed but sometimes crops up on certain monitors where they get picky about the timings and such.

[shell bluff]

Sure give me a sec to switch over

[shell bluff]

Okay anything I should check/uncheck before I assume export?

[past basin]

Export should be fine, as long as is the HDMI version of the monitor in the drop down up top (easiest way to be sure is disconnect the DP entirely if this display was also connected to the PC). I think you're on the right one though since I see a HDMI listing in the extension blocks section

[shell bluff]

oh wait when I swtiched to HDMI it defaulted me to 60hz

let me relaunch and see if that fixes anythign

[past basin]

That's fine, we're pulling the whole EDID so doesn't matter what it's at right now

[shell bluff]

ah okay wasn't sure if it mattered

[shell bluff]

Yea I completely disconnected DP and just have my main monitor on HDMI (I have 2 monitors usually main on DP side on HDMI)

[past basin]

Yeah all good. Once you've got the file you can load up Studio, set your Input EDID to Internal and turn on the custom option. at the bottom of the dropdown there's a Select File section that'll let you choose the file you just made. Once it's loaded in restart the console to force it to refresh the settings

[shell bluff]

Save it as .bin?

[past basin]

yeah

[shell bluff]

I should be on Display right? I was originally on Input then did Merged as it was recommended

I saw in the Switch 2 reddit thread Display was often suggested

oh if I fully read your message i have my answer

disregard

[past basin]

Yeah in this case we're overriding it - Display is the most compatble by default but we have to be on Internal for a custom EDID to apply

[shell bluff]

Well I will attempt this and report back if it hasn't done anything in like 1-2hr of gameplay lol

I do wonder if this will fix my other issue with this card in a more niche use-case. I found a solution and it was also using Custom EDID setting it to 1080p preset to get HDMI Audio from the a console hooked up into the RetroTink 5X going into the Elgato 4KX

Just that issue is theres no audio unless you force Custom EDID

[past basin]

There's a chance - EDID's carry audio settings too. If the monitor normally gets audio it might work - though you may need to set things to Stereo audio if the monitor also supports dolby or something to make sure it doesn't trip over to a mode the card doesn't support (since we're using the custom EDID the card's own limits dont' factor into it)

[shell bluff]

The issue seems to be fixed I will play in the coming days and let you know if it comes back up. Thank you so much! @past basin

[past basin]

Good luck with it!

[fickle flint]

Guys I'm desperate for some help. I've just bought the Elgato 4ks capture card to use with my PS5 and it looks awful. The colours look really red/pink and in some scenes really blue. I've tried all the obvious, I've tried colour correction in OBS and it makes no difference. HDR is off. Is there something I am missing or is this capture card just a piece of junk?

[shell bluff]

Looks like it still did the dropout 😭 any other ideas?

[past basin]

Did you catch if both the caapture card in app and the monitor are dropping this time? If it's still happening you need to narrow down if it's getting both things or only one.
I'd also consider swapping the HDMI cables with new if you have spares. And if the card drops too remove the monitor for a while and test only through the app to see if that affects it

[shell bluff]

Ill check next time im gaming. I switched to display and that seemed to have fixed it for now at least

Next session I’ll just record in software so I can catch it if it does drop again

[desert parcel]

Ok I was able to fix my issues before with the card not recognizing any output from my switch’s dock. I needed to use an official Nintendo dock, the hdmi cable that came with it, and their original power cord for the dock. Using anything not from the original for some reason didn’t work. Thanks for all the help before @past basin

[past basin]

Huh that seems oddly restrictive, but glad you were able to get it working!

I've seen issues with the docks before because Nintendo does some weird stuff with the standards for it to try to limit you to their own, but first time seeing it need the official HDMI cable

[spark igloo]

Hi, trying to figure out why this might be happening on regular basis. Restarting both computers fixes it. Capture card is 4K Pro. The screen is misaligned. Not sure how to describe it but here are the screenshots for comparison. Second pic is what it’s supposed to look like.
Thank you.

[past basin]

This is usually a HDMI timing issue, where the settings don't quite sync right. The usual culprit is VRR/G-Sync/Freesync, followed by needing to try a different Input EDID mode (configured in the right side panel in Elgato Studio - when changing EDIDs for this issue I usually suggest trying internal, then reboot the device you're gaming on to make it resync)

[spark igloo]

Thank you for the quick reply and explanation. I’ll try this

Would outdated GPU drivers cause this kind of behavior also?

[stoic matrix]

Hi everyone, I'm having an issue where my Elgato 4K Pro keeps attempting to update its firmware but remains stuck on the old version. Is anyone else experiencing this problem?
I also cannot select the AV1 codec.
I am running Windows 11 with the latest drivers.
9950X3D and RTX 5090.
Elgato Studio 1.1.0 (1714)
MCU 25.4.16
BASE 24.3.8 (Stuck at this version)
New BASE version is 24.6.11
It goes through the installation process, but afterwards, it remains on the old version.

[past basin]

It could, occasionally there's a build that might have issues with vrr tech or other quirks

[past basin]

Disconnect the USB on the card after the update wait 15 seconds and reconnect it and it should show the new version

I've no idea why AV1 is greyed out on a 5090 though - are your GPU drivers up to date?

[spark igloo]

Ok, thanks again. I’ll try updating the GPU drivers first since it’s been a while.

[past basin]

Nm I see you credited the drivers

[stoic matrix]

Its an PCIE Card not USB
Restart the PC several times

Drivers are up to date

[past basin]

Are you using the game ready ones or the Studio one?

[stoic matrix]

always Game Ready

i read something that some users need to download the av1 codec seperatly on the ms store for several programs
could it be possible that elgato studio need it too and havent it build in ?

[past basin]

Check with the Studio branch if you can.

Shut down the PC after the update, unplug AC power 15-20 seconds , then reboot. I had that issue with my 4K Pro too, it needed to be reset after update

[stoic matrix]

ok a hard shutdown like cmos reset
ill give it a try

[past basin]

Shouldn't need a full CMOS reset we just need the card to not get power for 10-15 seconds, and some boards have always on PCIe slots. So best to just shut down and remove power entirely so we don't have to repeat steps if your board has the always on power.
wouldn't hurt to install the AV1 codecs to check that

I've apparently always had them so I couldn't say if they're required or not.

I wouldn't THINK so since I also DON'T have the H.265/HEVC ones and can record fine with that, but I'm not 100% certain on that

Might be worth checking if you have AV1 options in other apps like OBS or Meld Studio instead too

[stoic matrix]

i think H 264 and 265 are default on windows 11 since a couple of months
OBS got a AV1 codec on its own but the codec install not systemwide

i try it step for step now

[past basin]

Nar, HEVC is still a paid codec so they tend not to include it (though some apps license their own copies).

I think Studio should be using it's own extensions, but AV1 should be free so doesn't hurt to test that

[stoic matrix]

after unplug the capture card from the pc and 2 restarts the firmware is now on the latest version
problem resolved

but even with the av1 codec the option is greyed out on the elgato studio

[past basin]

I'd check in with #official-tech-support on that one - you can put in a ticket through the chat system on the site. Might require a bit of digging.

Changing the drivers to the Studio version had no effect on it?

[stoic matrix]

no it have no effect

i make a ticket 3 days ago but no answer

[past basin]

It can take a few days - it's also a holiday weekend so might be going slower than usual

If it shows in other apps like Meld Studio or OBS it would at least given an idea if it's an app specific issue or something on the system level

[stoic matrix]

av1 work in OBS, STREAMLABS, EDGE and VLC

[past basin]

Yeah, support will likely need to poke at that then. I've never seen it grey out for anything other than driver problems on the GPU that does the encoding.

If you have an iGPU you could maybe try disabling that and rebooting to make sure apps aren't defaulting to the iGPU on the motherboard instead of the full discrete 5090 GPU

[stoic matrix]

i disable always the igpu on every system

ill have to wait its fine

[past basin]

Actually if you drop the FPS to 60, does AV1 unlock? Video might just be set above what the NVENC can encode 4K at in real time

Though google tells me 120 should work too, 144 might be too high

I can't test that on my own setup since I don't have an NVidia card that can do AV1. But it could just be locked out at that specific setting

[shell bluff]

Okay I was able to record and confirm that when the blackout happens it only affects my monitor that is displaying the capture and not the footage itself.

So swap to a different cable going into the monitor?

Oh I managed to find the original cable that came in the box for the 4KX I guess I'll try that since I was digging around trying to find a 2.1 cable

[timber canyon]

Hey, I have a quick question about the new quality settings in elgato studio. Is it only for the recording or also the preview?

[past basin]

It only affects the recording.

[past basin]

Sounds like a good plan- if the cables were different speeds it can trip things up sometimes. Good luck!

[sly kraken]

Hold CTRL and click here.

@rocky spruce

See if there's a firmware or driver update available for your card.

[rocky spruce]

Updated

[sly kraken]

And it still crashes?

[rocky spruce]

Pain

[sly kraken]

Check the app settings. Is your recording path valid?

[rocky spruce]

I can change that but it still crashes

Originally I though cause I was recording to an SD card that was the cause, but no

[sly kraken]

I feel like this shouldn't matter, but I should probably ask anyway. Do you know the spec of the USB port you're using?

[rocky spruce]

No but I'm just using the Elgato usbc cord

[sly kraken]

Can you try a different USB port?

[rocky spruce]

Ok I changed the cable and it still crashes on record

[sly kraken]

This is really weird. Can you show me these settings?

Oh, wait. Never mind.

What I thought might be happening is actually quite unlikely. I'm afraid this is beyond me. You might want to wait for someone else.

[rocky spruce]

Ok thanks, I might have to puzzle through OBS, which I hate immensely

[sly kraken]

Why, if you don't mind me asking?

[rocky spruce]

Because every time I boot it up it has new problems that it didnt have the last time I used it and it's genuinely so puzzling to me

Like I just find it so genuinely... draining.

And like 9 times out of 10 any tutorial I find will have a UI that straight up doesn't match mine, so they'll be like "click here" and I'm like... "my screen doesn't have that"

It's so frustrating

[sly kraken]

OBS has changed a lot over the years. That's not surprising.

[stoic matrix]

drop fps to 60 or resolution to 1080p didnt unlock av1
same problem on 4k pro and 4k x on my 5090 pc and 5070 laptop
maybe a elgato studio issue ?

[untold hound]

i'm having the same issue trying to record in av1 I think it's bugged with the update maybe?

[narrow mulch]

Hello question!

Is it normal that my stream is looking washed out whenever I have my HDR on on my console?

[past basin]

Could be - support will have to look into it if that's the case. I've seen mostly successful reports from folks, but it's also the first version of Studio with AV1.

[past basin]

Kind of. Most streaming platforms don't support HDR (I think at the moment only Youtube does), so most cards default to a process called "tonemapping " (https://help.elgato.com/hc/en-us/articles/360027962512-HDR-Tonemapping-Why-do-Recordings-and-TV-images-look-different-when-using-HDR) to convert form HDR to SDR for compatibilty. Because you're going from 10 bit colour formats to a 8 bit colour format that uses a different gamma curve, there's often contrast changes like wash out, or colour shifts. Depending on the app you're using you can try to correct for this with tools like LUTs.

Depending on the setup the tonemapping could be done by either the card itself or the app you're using - if you're streaming to Youtube and want to stream in HDR there's usually some extra steps, depending on the app.

That said there are also cases where tonemapping may be off and you're recording HDR to SDR where the washout becomes completely blown out.

[warped ledge]

thisis 100% accurate. LUT's can help, but you'd have to make sure you're using one for HDR to SDR.

[solid spade]

using a single pc setup how do i fix this

[rocky spruce]

Spent the last 2 days watching OBS tutorials trying to figure out what's wrong with my set up and I think I found my spirit animal in the comments...

Yeah man I know how you feel.

[fleet delta]

Two issues/concerns/questions... both which are regarding the legacy Elgato HD60 Pro

1. Display Resolution

• Wondering if anyone has thoughts on what could be causing my HD60 Pro to only output 720p as max resolution even though just an hour previously it was able to be switched to 1080p on my Gaming PC via display options... (even if i duplicate displays it stil forces to the elgatos 720p)

2. Audio Routing

• What is the 'proper' way to route audio from PC1 over to PC2?
  PC2 holds the PCIE capture card, PC1 is the game pc sending a duplicate display signal to the Elgato In port.

I've tried just about everything I can think of but I cannot seem to be able to push audio from PC1 over to PC2 via hdmi?

• on PC1 I am able to switch the display from 60fps up to 120fps but resolution is stuck at 1024x768
• after downloading game capture and attempting to use it and then uninstalling it after it didnt help, now~~ I can no longer get the HD60 Pro to appear as a video device inside of OBS Studio~~ the HD60 Pro shows as a device but displays a black output no matter what is done, or cable is used. Previously I was atleast able to get a ~720p video feed... this was less than 45 minutes ago

[past basin]

Do you have the HDMI OUT from the PC's GPU going into the HDMI IN on the capture card? Is the resolution set to 1080p or lower?
The capture card only provides a HDMI input, so if you're planning to use one on a single PC setup instead of software capture like OBS, you need to run the GPU output in the capture card, it can't do that internally.

[past basin]

For 1, restart everything to make the HDMI on everything resync, if it was working before. Both the streaming PC and the capture PC. There's not much to do on the older card for troubleshooting like that aside from restarting everything (ideally power off the streaming PC entirely for 15+ seconds to make sure the card resets), and checking the cables.
For 2 - there's many ways to do audio, which is part of why it can be a mess to setup.
You can use something like Wave Cast to send the audio over the network between the PCs. You can use a software mixer like Wave Link on the gaming PC to split the audio to go to a device on the gaming PC and also over HDMI to the card (Windows can't split the audio on it's own so it needs a software solution if going that route, hence Wave Link). You could also just run everything to HDMI and listen on the streaming PC. There are also other options like runninng an aux cable between the two, using a hardware mixer (like the upcoming Wave XLR Pro), and a bunch of less common things.

Also HD60 Pro doesn't have any official support for refresh rates over 60 hz, trying to force 120 is likely going to trip you up

[small spruce]

G'day I get this message on my 4k60 Pro Mk.2.
After a reboot my pc I can play stuff on it. Etc.

When I turn off the console & switch consoles or not use the card etc it goes to this EDID error.

[sly kraken]

Try using Elgato Studio instead of 4K Capture Utility.

I don't see any reason why 4K Capture Utility wouldn't work, but it's deprecated.

And the 4K60 Pro Mk.2 is on the list of supported devices for the newer software.

[small spruce]

It's the same with Studio also.

when it crashes I can see video on my main monitor through HDMI, but there is no audio.
In OBS I get no video or audio.

[sly kraken]

Did you try updating the card firmware?

[small spruce]

It's already on the latest firmware

When I rebooot my PC it works again, until I stop using the card, when i try to use it again it gets the error

[pine ember]

can anyone tell me do these captures need updates

and if so how?

[past basin]

The app or the card itself? The app should auto update, and if you're using the newest app (Elgato Studio) it should be telling you when firmware udpates are available for the cards

[pine ember]

the card is giving feedback causing screen glitch

[past basin]

What are you capturing, and is this on the passthrough display in the HDMI OUT, on the capture/preview video in the app, or both? What model of card are you using? Do you have a screenshot?