capture-cards

[normal knoll]

Also do you know any good thunderbolts on Amazon per chance?

[past basin]

The few I've got around here are Anker ones, which are usually available on there. They're a USB-IF member so their cables tends to be properly certified

[graceful gorge]

all I'm getting is this now

[past basin]

Can you pull out the right side panel there (button next to the gear up top) then set Input EDID to Internal and reboot the console again?

[graceful gorge]

finallyyyy is it supposed to look like this?

[past basin]

Yep, the PS5 is just seeing it as a different display now because we changed the EDID so going through the display setup

[half nest]

Anyone adept with setting up dual pc audio? I'm this 🤏 close to just giving up and returing the elgato capture card, one minute the the settings work the next no audio comes through, this new wave link update ui is confusing. Trying to route everything through the HDMI as I don't know another simple method.

[lone crypt]

That’s the way. You have it set correctly here

[half nest]

it stops working , my friends say they can hear them selfs echo back ingame chat it's just not working right

[lone crypt]

Game chat? That shouldn’t have anything to do with the capture card output.
The one called chat mix, add the mic to that, and then assign chat mix to be the computer’s microphone. And apps like discord

[half nest]

well yeah I know that so so my elgato mix is being selected ? I have seperate mixes ill check

Okay I think I gotcha on that I still don't get why my audio stops sending until I restart my PC

If I select chat mix theres no echo for them but now theres is a echo for me , yeah this is a headache.

just will stick to discord when using it

[twin fjord]

can anyone help out with some 4k60 pro issues, everything is plugged in correctly but i always either get a loading screen of doom or a no input signal screen

[brazen dust]

there may be an echo when you have the monitoring enabled. but if disabled, you wouldn't be able to hear them correct?

[timber tartan]

Hi, I have the Elgato 4K Pro Dual-PC capture setup where only the HDMI input of the capture card is used and the HDMI output is unuse, I need help me with a custom EDID for Elgato 4K Pro.
I want to force Elago to stay at 4k@60FPS in obs instead dropping to 1080p@240FPS so I can downscale it properly in OBS with Lanczos to 1080p to avoid blurriness of elgato's downscale filter which I assume its is the Bilinear filter.
My main monitor is 240FPS@4K & Elgato Monitor 240FPS@4K to OBS is 1080p@240FPS.
I want to achive the following: main monitor 240FPS@4K & Elgato Monitor 240FPS@4K to OBS 60FPS@4K then OBS will it Downscale the resolution at 1080p@60FPS through Lanczos filter.

Also I would like to add that I achieved 120FPS4K on Elgato in OBS if I set my main monitor from 240FPS@4K to 120FPS@4K but I dont like this trade off.

My monitor is:
ASUS ROG Swift OLED PG32UCDM
Current settings: 240 Hz
Desktop colour dept: 32-bit
Output colour depth: 8 bpc (is capable of 10 bpc)
Output colour format: RGB
Output dynamic range: Full

[dim venture]

How do I eliminate screen tearing on 4k s without v sync in my games.

[past basin]

Is this 4K60 Pro Mk1 or Mk2? Older one is bigger. Also has this card every worked in this setup, and what app are you trying to use with it?

[twin fjord]

its mk2

whenever i am using my computer and just want to use elgato studio it wont work

but right after restarting my computer it works

[past basin]

I think it might actually be integer filter since it's meant to help keep the card up with the data rate.
That said to do what you're looking to do you need to have the card hooked up the way you would for a cloned or extended display - GPU to the capture card and to your monitor on different ports, leave the HDMI OUT on the card empty. Either clone the display in Windows to the card (and cap it's refresh rate at 60 Hz) or use it in extended mode (with same refresh rate) and clone your screen with a tool like OBS (you're not doing encoding on the gaming PC here, just screen cloning so there's minimal impact compared to encoding on the same system). This way you can set the card's refresh rate to 60 to maintain 4K on the capture while the main monitor still operates at normal refresh rate (best to work in multiples of 60 to help prevent tear, but 240 should work fine for that normally).
240 Hz can be picky like this though - you may find you need to hook the monitor up to the PC via HDMI for a moment to clone the EDID off it with a tool like CRU (Custom Resolution Utility), to load into the capture card as a custom EDID if you get any screen blinking on or off, or other timing issues (then put the monitor back the way it was once you have the EDID).

[past basin]

What are you capturing with the card? PS5? Xbox? etc

[twin fjord]

switch 2

[past basin]

Depends on the setup - ideally make sure your refresh rate is a factor of whatever you're recording at for first step. Eg, if you're recording at 60 fps, use 60 Hz, 120, hz, 180, 240, etc. Don't use ones that don't factor into 60 as a whole number like 144, as you'll get captures during partially complete refresh cycles then that results in tearing.

[past basin]

What resoluton and refresh rate are you working with from the console, and is HDR enabled in docked mode?

I ask as Switch 2 has one mode (1440p120 w/HDR on) which won't work with 4K60 Pro, as it requires HDMI 2.1 bandwidth

You should also check in Elgato Studio (or 4K Capture Utilty) to ensure that the card has the latest firmware. I'd also suggest checking in the new Elgato Studio anyway as it can catch some errors 4K Capture Utility won't like PCIe bandwidth limits.,

[twin fjord]

this is what im seeing when i go to display settings

[past basin]

Sounds like it's on auto then That should normally be fine as long as you're not loading up one of the few games that runs at 120 Hz in 1440p. I think the Switch 2 may default to 4K60 if there's nothing in the HDMI OUT of the card. That should be my next question actaully - is there anything in the HDMI out port of the card? A monitor or TV?

And if it's a monitor do you switch it between PC and console?

[twin fjord]

a monitor

i dont switch between the pc and console, i solely rely on the elgato studio to play my switch when docked

[past basin]

So you never actually play direct on the monitor in the HDMI OUT of the card? That might trip it up - we can work around that though, either remove that HDMI cable between the monitor and the HDMI OUT on the card entirely or set the card's Input EDID mode to "Internal" with the side panel in Elgato Studio

That'll prevent any oddities from it not getting an EDID if the monitor connected is not currently on HDMI mode when you try to bring up the Switch 2

[twin fjord]

gotcha, main reason i use the elgato studio primarily to play is because I stream, and i have been having it to where if im streaming something else on my pc for a while and I just want to go ahead and stream my swich gameplay thats when the problems arise

but after i restart my pc and immediately open my elgato studio it seems to capture the gameplay

but I would like to not have to restart my stream every time I wanna stream my switch gameplay

[past basin]

Yeah, I've played on Studio fine too - just easier sometimes. Was mostly checking because the monitor being not on the HDMI port when you bring up the card sometimes can result in the console not being able to get an EDID which tells it what modes are available, correctly in some cases if it thinks there's a monitor there but can't talk to it. Setting EDID to Internal will just have it use the card's own EDID even if the monitor doesn't give one out

Though if you're streaming with something else you might not need to use Studio either. If you're using OBS for example you can add the card as a Video Capture Device to the sources list, then right click it and use the projector options at the top of the menu to toss it up on another screen or window to play on withouy all the OBS UI

[twin fjord]

wait i was not aware of this, let me see if that works lol

[past basin]

Yeah, not really needed for 4K60 Pro Mk2 since that card supports multiple apps at the same time, but all the recent USB ones are single app at a time so it comes in handy there. Can be helpful to clear clutter to only be running one - just remember that if you want to hear the audio through OBS yourself you need to have audio monitoring for the card set to Monitor & Output in the advanced audio (edit menu), not monitor off.

(OBS adds new audio sources with audio monitoring off in case you already hear them from somewhere else)

[twin fjord]

okay so im gonna try out just setting the cards input EDID mode to internal

do i do anything witht he custom EDID setting?

[past basin]

Sorry had stepped away - you can leave that on default unless you run into other issues.

[late berry]

hey guys i have a macbook air using el gato 4k capture card using xbox how do you have your audio set up. i have wireless nova pro wireless headset helppp

[proud compass]

Hey all! I want to use my Elgato HD60S+ capture cards on my linux pc (KDE Neon) however both OBS Studio and ffplay (terminal) only give a blackscreen. Do I need to update the firmware? Or do I need to do something else to fix it?

I've a windows laptop so I could update it that way but I want to know for sure in case it might be the wrong thing todo

[past basin]

It would help to know what you're trying to capture and what resolution it's at. HD60 S+ is an older card so won't support VRR, 120Hz mode or 1440p, and only supports HDR at YUV420, the now more common YUV422 will give a black screen too, so depending on what you're caputring you may need to adjust some settings there first.
If you've got the Windows laptop handy you can test the card with Elgato Studio though, which also has the firmware update function if need be

[proud compass]

It's an older Sony camera. It worked fine on windows but on Linux it seems to refuse.

[past basin]

Same USB cable in use? Also on a USB 3.0 port on the Linux box?

[proud compass]

The USB Bandwidth + Cable should be perfectly fine. I'm beginning to suspect that Linux doesn't entirely detect the capture card.

When I unplug/plugin the USB-A side of the cable (same cable that came with the capture card) Linux does detect it.
When I unplug/plugin the USB-C side of the cable (the side that goes into the capture card) Linux does NOT detect it.

[past basin]

Yeah, sadly my experience with the card on Linux is pretty limited. It's a UVC device so in theory it should work. But I've not a lot of troubleshooting experiene when it doesn't.

I would check the firmware just to be safe though - plug it into the Windows box, run Elgato Studio and pull down the device info in the top left. If the update button doesn't pop up you can try holding CTRL when opening Device Info to force it to show, but usually that means the firmware is current.

[proud compass]

I'm fairly sure the firmware is (relatively) old as Elgato seems to recomend not updating the firmware as it might break/brick the capture card.

But I'm not sure if there is truth behind that

To be entirely safe I did create a ticket on Elgato's website in case I do actually need to update the firmware

[past basin]

Generally that's thre recommendation, especially with the older cards. The newer ones tend to be more resilient to flash issues, and occasionally need updates for new features, while the feature set on the older ones was pretty set and you only really updated if you hit issues.
That said I don't think that particular card has had an update since 2022

Yeah, my own HD60 S+ is on 22.02.24, the first two digits are the year, so it's been a while since it had updates.

[proud compass]

Is your HD60S+ up to date?

[past basin]

Yes

[proud compass]

You don't experience any issues with it either?

I.e is it safe to update to that version?

[past basin]

I can't say I've used it on a Linux setup, but it works fine under Windows and macOS

It should be - the issues with updating are more if something happens like losing power or disconnecting the cable while you update and the firmware gets corrupted mid flash

It is recommended when flashing to turn off any other app that might try to use the card during the process and disconnect the HDMI cables to reduce risk though

[proud compass]

Yeah, so basically turning off OBS Studio

[past basin]

Generally - only one app can use the card at a time anyway (at least on Windows, I'm much less familiar with UVC limits on Linux), but best not to have others trying. Some camera apps like NVidia Broadcast might try too, bt generally you'd have hit issues using it with OBS if other apps weer already calling it

[proud compass]

Alright! I'll look into the version of the specific card I've issues with and see if I can update it (and if it fixes it) before possibly updating the other card.

[eternal dawn]

is this how you split the audio between devices

im dumb and id like a quick help with this

[random swift]

Hey, been trying to set up the 4K S with regular passthrough instead of a duplicated screen as certain games/applications only see the duplicate target instead of the main screen (so, seeing Elgato 4K S instead of the actual monitor name) and limit refresh rates/etc, but using just passthrough seems to disable all VRR functionality (freesync monitor, compatible with gsync) - is there any way to get this back?

[lime scarab]

Hey guys, ive got the Elgato Game Capture 4K 60 Pro MK.2 to stream/record PS5 (GT7) to PC, but there is significant audio delay when using the Elgato 4K Capture Utility. Is there any way to fix the audio delay compared to gameplay?

[late berry]

hey guys i have a macbook air using el gato 4k capture card using xbox how do you have your audio set up. i have wireless nova pro wireless headset helppp

[past basin]

If you're trying to capture the headset's audio, you're going to need an extra aux cable and a 3.5mm ground loop isolator.

Connect the headset to the Xbox via USB (I'm assuming this is the Xbox version of the device with the Xbox compatible USB port on the back, the standard one won't connect to Xbox).

Run the aux cable and isolator from the Line Out on the back of the base station to the Line in on the capture card (you didn't specify if this is 4K S or 4K X but it'll work the same for both).

Set the base station's "Line Out" mode to Stream, especially if you want to capture the headset mix. While on Line Out mode you can press in the dial again to bring up the mini mixer if you want to remove the mix from it, or the aux if you plan to run the macbook back into the line in.

Set the capture card's audio mode to Analog using Elgato Studio (setting is in the pull out side panel, accessed by the button up top left of the gear icon). Once it's set it saves on the card so you can use it with other apps after.

You should now have the audio in the headset going to the capture card too. Volume may be low - I usually have to set mine up to 150% in OBS, or add a gain filter.

If you want the mac's audio in the headset at the same time run the second aux cable from the mac's headphone jack to the Line In on back of the base station. Make sure to remove the aux from the mini mixer mentioned earlier so you don't feed the mac's audio back into itself.

[past basin]

How long of a delay are you getting? A few milliseconds or closer to whole seconds? Do you get the same audio delay in other apps like the newer Elgato Studio? Is the video and audio synced on capture - if you're playing on a passthrough screen (monitor or TV on the HDMI Out), it's normal for there to be some slight sync issues there as the audio is synced up to the captured feed which has a slight processing delay - workaround for that would be to use something like Chat Link or a MixAmp to get console audio directly to your headset and still split a copy ot the capture card. If you have captured audio out of sync with captured video something else is going on though.

[past basin]

If your apps are limited to 4K S's refresh rate you've cloned 4K S to the monitor, not the monitor to 4K S. You can flip that by re doing your clone/duplicate setup and selecting the other screen to start the clone instead (or if you have NVidia control panel the multi monitor options let you right click and choose which is actually the source).

Passthrough shouldn't normally disable VRR though, that's more likely to be an issue for duplicated displays though, so that's rather unusual. Check your Input EDID settings in Elgato Studio on the right side pullout (icon next to the gear up top opens that). Try it on Display first, then merged or Internal and see if any of those correct the issue. The gaming PC may need to be restarted after changing this to get it to pull down the changed settings

[past basin]

There's not enough info here? How are you getting the audio from the other PC? HDMI? Also what are you trying to separate the audio from on? Recordings? Are you trying to exclude something or just record to different tracks for editing after?

[eternal dawn]

oh im sorry

im using an elgato HD60S

just trying to split it so i hear the capture audio in my headphones without having to hear my pc sfx or whatever

idk what to do

if i lower the capture audio it lowers on my pc output and etc
if you know what i mean, sorry im dumb when it comes to this stuff

[lime scarab]

I'd say between 0.5 and 1.0 second of delay in the Elgato Capture program. Have not tried the newer Elgato Studio, no. Is it worth trying Elgato Studio over the 4K Capture Utility?

[past basin]

So you're trying to hear game audio but not PC audio from the gaming PC? You'd need to adjust that on the gaming PC, not OBS on the streaming PC in that setup. How are you splitting the audio apart on the gaming PC?

[past basin]

It's worth trying ti for at least testing. But is the delay compared to the video on the PC, or on the video compared to as display on the passthrough port?

[eternal dawn]

like setting it to monitor only or monitor and output type stuff idk

[past basin]

One sec, is this a dual PC setup or single PC setup? What are you capturing with HD60 S?

[eternal dawn]

single pc setup

im capturing a switch connected to the elgato via hdmi

[past basin]

And you're trying to set this up so you hear the game audio but not the other PC audio? Is that only for the headset or are you trying to remove it from stream/recording?

[eternal dawn]

not trying to remove it

[lime scarab]

Delay is compared to video inside said 4K Capture Utility, not via HDMI to a display/monitor.

[eternal dawn]

but like i can hear it, in my headphones, without that causing it to double the audio on stream

thats what i mean

[past basin]

Definitely try studio to rule out software issues.
Also check that Windows Audio Enhancements are not turned on, on the card.

Windows Audio Enhancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into modern Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If audio enhancements aren't there there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off - though you may also want to check if your system shipped with any other audio apps that might be applying effects without using it (most use the Windows options for it, but not all)

[past basin]

It should only be going to the Stream once if the card is set to capture only in the audio mode. Setting it to Monitor and Output would let you hear it while still getting a copy sent to stream or recording. If your Desktop audio device is the same as the monitoring device though, set that to Monitor Only to remove it from going to stream/recording - you shouldn't HAVE to do that normally, but if you're getting double feeds I'd try removing the Desktop feed from stuff entirely

Edit: To clarify on the audio mode, open the properties for it in source and make sure it's capture only at the bottom dropdown.

[lime scarab]

Appreciate the help. Will have a look into the suggested tips. ❤️

[past basin]

Good luck with it!

[eternal dawn]

yeah this is what im talking about if it will help

how the audio is doubled

[lone crypt]

Sounds like your streaming app is monitoring the sound back to you…. Which is then being picked up and sent back to the stream again.

In your screen shot I see a desktop audio global source… which is almost certainly the culprit.
Because in addition to that you have audio input capture and video capture. Some muted, some monitored, and some just to stream.
Checking the advanced audio settings to see which are monitoring and which are output… and removing the ones you don’t need.

You’ll just need one for the mic and one for the game sound.
Desktop audio will include whatever the app is monitoring to your desktop audio… that s what’s going on here for sure.

[eternal dawn]

so what should i remove, should i get rid of the audio input

[lone crypt]

So there’s a capture card… and desktop… and one that just says audio input capture.

What is the audio input capture for?

Looks like mic is all the way down. So that’s not being used?

[eternal dawn]

i was thinking mute the elgato and capture the audio could get rid of the doubling

mic isnt being used yeah

i forget how to make the mic pic up the elgato, i know i used to do that

this is all me trying to remember how i did this, after my laptop was wiped thanks to that windows update last month

[lone crypt]

The doubling is because you are monitoring the game audio to your listening device… and then also capturing that audio going over the listening device.

That’s what the desktop audio is.

So the global audio devices, I don’t think you want to use those at all.

OBS settings > audio. Disable all the global devices

[eternal dawn]

ok ive done that

[lone crypt]

Ok so now are you trying to only capture the game, no mic?

[eternal dawn]

yes

[lone crypt]

Alright then probably you can get rid of the audio input capture.
Audio will come through the capture card.

We only add the cap card as an audio input if there is some weird problem with the audio coming over the video source.
So let’s try it with one source first.

[eternal dawn]

kk cool

[lone crypt]

So now you have one audio fader, make sure it’s set to output and monitor. Then you can hear it and stream/recording can hear it.

[eternal dawn]

yup

[lone crypt]

I assume you don’t have an audio mixer like wave link going?

[eternal dawn]

no i dont

[lone crypt]

Ok then this is it.
The basic “capture the gameplay” setup

With audio monitoring so you can hear it without any mixer (OBS is doing that)

[eternal dawn]

how can i add my desktop audio for things like sfx on stream and alerts without it doubling

[lone crypt]

Your stream alerts will be in OBS already… because those are a browser source, right?

[eternal dawn]

yeah

same for things like wanting to play a youtube video or sound clip?

[lone crypt]

No… for that you would be best to add an application capture for the app playing the sound or video… you would need the video component of that for the picture anyway.

But at any point if you use a desktop audio capture it will record everything coming out of your speakers, which means you can’t monitor anything on those speakers or it will capture twice… get it?

So if you’re wanting a more complicated setup with multiple sources of sound and video, it’s very quickly going to become necessary to have an audio mixer app like wave link to manage it all, sending a mix to your ears and another to OBS.

[eternal dawn]

alright cool

[radiant shuttle]

Elgato Stream Deck Neo (Black) does it work with Nitendo switch 2 ??

I'm deciding if I should buy one but I don't know if it's gonna work or not

[past basin]

Stream Deck only works with Windows, MacOS, or iPad. It does not work with consoles directly.
Do you mean Game Capture Neo, the capture card?

[radiant shuttle]

Yes

[past basin]

Game Capture Neo isn't available in black, but it'll work fine with Switch. Just be aware that compared to higher end cards it'll cap your capture at 1080p in SDR (though it can pass through 1440p and 4K in HDR), and lacks a line in jack for using accesories like Chat Link Pro (used to split a headset audio feed between a headset and the capture card if you use a headset on your console).

But yeah, it'll work fine overall. If budget allows I usually suggest 4K S for Switch 2 to give you some room for higher resolution and refresh rate options though. Plus Chat Link support

[severe bear]

I need help with my Game capture Neo and it doesn’t have sound for my gameplay on my Nintendo switch two so if anybody that is really smart and help me, I’ll give out a big thank you

[lone crypt]

Are you using headphones with your switch? Or is audio going over hdmi?

[slim lake]

Has anyone used a 5120x1440p on primary PC and run that to a capture card on 2nd PC?

[severe bear]

I use my AirPods and a cheap microphone off Amazon, which is probably about $30-$40 which I don’t hear my gameplay or my voice, which I need your help

[lone crypt]

So, I don’t have a switch 2 to check this, but I assume the console will only ever output audio to one device at a time.
So that’s why I’m asking.

So that means you have the console in its dock, dock is connected to the capture card… and then maybe a display is connected to the capture card output plug.
Am I right so far?

Headphones and mic can be connected to the computer. Right?

[severe bear]

Yeah, you are correct so far

[lone crypt]

Ok then the switch isn’t connected to headphones itself, so hdmi audio should be what it’s using.

What app are you using the capture card with?

Do you have a display connected to the output?

[river flare]

hi im not techy person but i have a question i have a hd60x i was do a test stream using streamlabs and for some reaon i cant hear the game audio but chat can but i can move the headphones to my ps5 controler and i can hear audio but chat cant. i have a chat link pro it came with when i bought it do i need to conect it too?

[lone crypt]

With the chat link pro cable connected (headset to controller and to capture card), the capture card settings need to be changed to use it's analog input for audio.
Open elgato studio and expand the right sidebar using the button next to the settings cog at the top right. Change audio to analog.
(switch it back to digital, if you change back to sending audio over HDMI)

[brave steeple]

hi im having an issue with my stream just turning into this. i have a 4k S any help is appreciated

[quick plinth]

can somebody help me please, i’ve tried connecting my Elgato 4k S to my pc and it doesn’t show on elgato studio and in devices in settings and it pops up for about half a second then disappears again then appears after a second, i’ve tried every way to fix this and everything just doesn’t work, i would appreciate any help

[lone crypt]

Have you done anything basic like restarting and replugging?

[lone crypt]

Sounds like a usb issue. Port not fast enough, maybe not enough current, faulty cable or connector… adapter. Stuff like that

[quick plinth]

oh alright

[lone crypt]

If the usb controller has many devices there might not be enough power supply. Can try moving devices around to spread them out.

USB free viewer is a free app that can help you visualize this

And can detect things like connection speed.

[brave steeple]

yes i did. im using the capture card for my xbox and it works for awhile but it randomly turns into static like that screenshot but its only on the video cuz the xbox is fine

[lone crypt]

Video on passthrough display stays good?
Then I don’t know. Over my pay grade. Sorry!

[brave steeple]

it is good but thanks anyway. i appreciate it

[woven void]

Hello! I bought a Elgato 4K S for my Switch 2, my monitor is capable of 1440p 185hz, both HDMIs IN and OUT are 2.1, one is the included 2.1 from the Switch 2, trying to record 1080p120 of Hollow Knight/screenshare on discord but it always defaults to 1080p60 or 720p, sometimes restarting and power cycling can help, but today nothing is working, HDR is off but nothing seems to able to kick it to 1440p output/passthrough for normal games, wondering if anyone had any issues or solutions thank you in advance !

[woven void]

When put through "Elgato Capture" on MacOS, it HAS before outputting 1440p60fps, which i what i want for normal day to day games!, thats why I bought the card, but despite both inputs being HDMI 2.1, the Dock Output Information on the Switch 2 says only 1080p 60hz

[past basin]

Just to confirm here, is the monitor in the passthrough/HDMI out of the card the same monitor that's going to your main computer here? If so are you actually swtiching it to the Swtich 2/Capture Card when you power on the console?

[past basin]

As jn was saying, is there a monitor on your passthrough port on the card (HDMI OUT) here, and if so, is that still getting signal? In the same vein you mention the stream doing this - is the preview in the app still fine? That'll help us narrow down if it's an encoding hiccup or something with the actual capture.

[past basin]

https://www.uwe-sieber.de/usbtreeview_e.html This is the USB Device Tree Viewer tool jnTracks was talking about there. Run that while the card is connected and see if it shows up in the left hand side. If it doesn't disconnect and reconnect it and see what happens. With any luck what it does there and the status of the summary it should give us for the card on the right side when you select it (if it shows up so you can) will give us a better idea what's happening there

[woven void]

I have a Mac laptop! the HDMI on the monitor is Switch 2 (Elgato HDMI Out) and DisplayPort is to my Mac, when im playing on my mac i have the display port (DP to ThunderBolt 4) unplugged from my mac

[past basin]

When you're playing on the Switch 2 you mean?

Okay if the monitor is getting switched around that's fine - I suggest loading up Elgato Studio, opening the right side panel (using the button left of the gear up top) and setting Input EDID to Internal, then restarting the Switch 2 to see if anything changes

If the montior is switching outputs the card might be getting tripped up when it tries to pull modes from the monitor - if so this should help

[woven void]

Correct

[woven void]

Okay will do! thank you

[woven void]

Am I correct in assuming Internal is forcing the card to pull from the selected Switch 2 resolution in settings rather than the program / cap card (Display)

[brave steeple]

yeah the passthrough is still getting signal and is fine but its in the elgato studio app where i see that it turns into that static mess. also its just the video cuz the audio is fine

[past basin]

No, it tells the card to broadcast it's own EDID (Extended Display Identification Data) to the Switch 2 to make sure the console selects a mode compatible with the card itself. On display it pulls the monitor's instead - so if you're switching the monitor between connected devices that could be tripping things up at times. (Merged tries to merge the two and often works too - but can trip up on some monitor's more unique HDMI extension settings).

[past basin]

What settings are you running the Xbox on? eg, resolution and refresh rate, and are HDR or VRR on? I'd probably start by disabling Variable Refresh Rate on the XBox here to test and make sure that's not tripping things up as in some cases the Xbox or display on passthrough may have a VRR spec that's not 100% a match for the card's and could trip up the video timing which can result in wonky issues like this. If that helps try setting the card to Internal EDID mode in Elgato Studio so it'l sync ot the VRR supported by the card, before turning the feature back on. (Found in the right side pull out, when you click the button left of the gear at the top of Studio)

[brave steeple]

im on 1440p 120 hz with vrr off and hdr on.

[distant ice]

Hi~ do someone knows why when i try to update my firmware stays at 00.00.00 version?

[past basin]

1440p120 with HDR can push up into HDMI 2.1 territory. 4K S is a HDMI 2.0 card. Try turning any part of that down, just turning off HDR is enough to get that res and refresh rate back under 2.0 - see if that helps with the issue

[past basin]

Usually indicates a hardware issue. What card is it? Have you cold rebooted the computer to see if that helps? (Full shutdown , wait 30 seconds before powering back on - ideally also turn off the PSU or unplug it in case you have a motherboard with always on PCIe or USB.

[balmy sky]

hello, i have an issue with my 4K X
ive connected my switch 2 to my 4K X, and the video output is fine although not at 1440p. which is tolerable for now (and isnt why im here).
the audio however, is extremely overblown/distorted/loud, i checked the waveform in audacity and the db is nowhere near peaking (it's at -12 whereas peaking audio would be at +30).
but regardless, the waveform is square. it's super grating to listen to and idk how to fix this, since i can't change the volume on the switch while it's docked

[distant ice]

i did that yeah, i got the el gato 4k60 pro

[trim zealot]

I purchased an HD60 X capture card a few months back and I was able to figure out getting picture and Playstation 5 audio working through the capture card.

Only obstacle I’m facing and that is deterring me from using this over the built in streaming is the fact that I can’t pick up party audio.

I have a Corsair virtuoso headset that has issues working with chat link pro I’ve read online.

Does anyone know of a solution to where I can pick up chat audio without chat link or do I have to look into a new headset?

Thank you in advance!

[balmy sky]

FIXED IT
turn down the level of ur elgato 4k x within your sound settings to 70

[lone crypt]

I think you must be boosting it somewhere else. Zero is where clipping happens; there is no + in digital.

[nimble moon]

Elgato cards work with Macs and iPads?
I wanna capture some consoles and a Windows gaming PC and Im thinking of buying an Elgato 4K X for that

Both recordings and livestreams

[lone crypt]

Most of them are UVC compliant so they work without a specific driver on devices that support UVC.
(Including the 4K X)
iPads need to be the usb C version.

[nimble moon]

Yes, USB-C iPads, not Lightning

Thanks

[past basin]

The iPads also need to support at least USB 3.0 speeds (5 Gbps). The base model ones don't, as they're capped at USB 2.0. The recent air, mini and pro models do though.

[past basin]

If you're running into that , check the firmware version on the card in Elgato Studio as well - that was an issue only with early firmware iirc.

[past basin]

Best bet then is to reach out to #official-tech-support , but if the card won't take a firmware load even after a fresh cold reboot, it's not a good sign overall for the health of it.

[past basin]

Wireless headsets (and USB only ones) cannot work with products like Chat Link Pro because they work with data streams rather than easily split analog audio signals. Generally you can't split a audio feed from a data driven headset, unless they have a dedicated output for it like the Arctis Nova Pro's line out jack on the base station, or some USB MixAmps.

This coupled with the fact the PS5 does one audio stream per users causes issues here, because the instant you plug in a headset the PS5 mutes the audio going to HDMI. If you force it back on, the headset loses audio instead (except voice chat which always sets to a headset when one is connected).

The only options here that I can think of outside of replacing the headset are:

1. Listen to everything through the PC instead. If the headset isn't connected to the PS5, all the audio can go into the capture card and you can just listen to it on the captured feed. This of course means you can't use the mic with the PS5, and in some scenarios there might be a slight touch of delay on the audio as the audio is synced to the video capture (if you play on the passthrough feed/HDMI OUT on another screen that might be a couple frames ahead of the audio).

2. If you have a second PS5 controller, sign that in and capture the audio with that instead. If you're limited by the console's one audio stream per user design, basically just sign in another user. This has some limits too though, especially for multiplayer titels as you have to sign in a second user.

[trim zealot]

Thank you. I’ll give that second controller method a try!

[hidden rune]

Hi has anyone had the issue with the 4K S where the picture is perfect but the sound terrible, cracking and intermittent? If so, is there a fix? I've changed the settings on my Switch 2, there's no compressor setting on Windows 10 from what I can see and I'm completely stumped

[past basin]

Usually if you're running into that, one of three things is cropping up.

1. Software issue - try a different Capture app to rule out a specific app issue. Elgato Studio, Meld Studio, OBS Studio, Quicktime and more will work with 4K S (though the old 4K Capture Utility will not).

2. USB issue - some USB chipsets (mostly 10 Gbps ASMedia and AMD USB controllers) have problems with their UAC (USB Audio Class) support. In some cases you can get updates to drivers, firmware or BIOS to clear this up, but as most of these chipsets are older now these updates aren't always available. 4K S is a USB 3.0 card though, so often you can test this by moving the card to a different port on a differnt USB controller - often then requires using a USB-C to A cable though, so you may have to come up with a 5 Gbps or faster USB-C to A cable if you want to test this. Whole cables are preferably to adapters in most cases, especially as USB C female to USB A male isn't officially part of the spec so you won't be able to find certified adapters going that way.

3 ) Windows Audio Enchancements or other interfering audio apps. Some audio apps may introduce problems to capture card audio, especially older Windows versions like 10. Most of these use the Windows Audio Enhancements feature to appluy their effects so you'll want to be sure that's not turned on, on your card.

Windows Audio Enhancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into modern Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If audio enhancements aren't there there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off - though you may also want to check if your system shipped with any other audio apps that might be applying effects without using it (most use the Windows options for it, but not all)

[hidden rune]

Thanks for the quick reply! I've tried OBS and Elgato Studio and it's the same with both and I've tried finding any audio enhancements but there's no option so I assume it wouldn't be that. I've tried a USB C to A 3.0 converter but it doesnt seem to fix the issue and I've tried removing other USB devices to see if there's too many deviced plugged in but that has been no issue. I can only think it may be the motherboard or potentially my Razer headset.

[past basin]

USB 3.0 is a data spec, not a connector. I assume you mean a USB Type C to Standard A cable - was it actually USB 3.0 spec (5 Gbps / SuperSpeed)?

Does the headset run at 48 kHz sample rate? Sample rate mismatch can cause this too

[hidden rune]

Yeah USB C to A. They were definitely 3.0 from checking the specs. I will have to check the headset sample rate 🙂

[past basin]

You might also want to check that the Switch 2's audio is set to Stereo

I've also seen the dock on those need a reset for audio glitches after firmware updates to the dock - you can try that by just removing power to the dock for about 30 seconds

Usually that's complete audio loss rather than crackle though

[hidden rune]

I've definitely changed the switch 2's settings but I will try unplugging the dock and see if that works. Headset is also definitely 48kHz

Also my motherboard specs say "1 x USB 3.1 Gen 2 port(s) (1 at back panel, teal blue, Type-A, Support 3A power output),1 x USB 3.1 Gen 2 port(s) (1 at back panel, , USB Type-CTM, Support 3A power output),6 x USB 3.1 Gen 1 port(s) (2 at back panel, , 4 at mid-board),Intel® Z370 Chipset :,ASMedia® USB 3.1 Gen 2 controller :,6 x USB 2.0 port(s) (2 at back panel, , 4 at mid-board)"

would any of this cause the issue?

[past basin]

It could yes, the ASMedia 3.1 Gen 2 ports are the most likely kind to hit issues. Does the motherboard tell you which ports are the 3.1 Gen 1 in the diagrams? if so I'd check those specifically. (they may be colour coded blue or teal intead of red for the Gen 1, but that's optional so don't relay on it if the manual has a better diagram)

[hidden rune]

Ahh I see, yeah they seem to be teal/blue whereas the other ones are standard. So it may just be that the 4k s is incompatible with my motherboard?

[past basin]

Usually the 3.1 Gen 1 / 5 Gbps ports work fine.

Whatever is on the go with the 10 Gbps designs from ASMedia (and also AMD who uses their designs) had, they usually wound up needing firmware and/or driver updates for audio which weren't always available.

Don't forget to check the Windows Audio Enhancements either - we don't want to waste too much time on USB if the issue might be Windows Audio. That'd probably get it on all USB ports

[hidden rune]

I can't seem to find anything regarding regarding the spatial audio on the 4K S itself

[past basin]

That's fine, might not be there. If neither that nor audio enhancement options are they're it's off

It's a mess to check though because it's in different places on different builds of Windows for some unholy reason

[hidden rune]

It was on for my headset so I've turned that off too but no luck in the result unfortunately

[hidden rune]

I seem to have fixed it, I've played around with a few different USB ports and settings and it appears to be working now. Thanks for all your help and advise, I really appreacite it 🙂

[past basin]

Glad it you managed to sort it out!

[distant ice]

Device's EDID is not valid, and the software version doesn't update at all, stays at 00.00.00, i don't know that to do honestly...its a brand new card, its the 4k60 pro

[past basin]

To confirm you found a brand new 4K60 Pro in stock somewhere, not a 4K60 Pro Mk2 or the newer 4K Pro? Even the Mk.2 has been out of production for 2 years now, the original 4K60 Pro for longer than that, so just want to be sure that model info is correct.

In any case that sounds like a hardware issue with the unit, you can try cold restart of the computer - full shutdown for 30 seconds to discharge the card, then restart and try updating again, but if that doesn't work reach out to #official-tech-support

[nimble moon]

Yeah the base iPads are all USB 2.0 yet

[past basin]

Yeah, I'm really hoping they change that next revision

I've no idea why the newest base didn't go to 3.0

since in theory the CPU supported it

[fathom jackal]

Hello,
Are you also experiencing a crackling sound issue with Elgato-Studio Ver 1.0.5 (895) capture software?

This occurs in both windowed and full-screen modes.

(However, this bug is not reproduced in the resulting recording videos (e.g., https://youtu.be/E0-F1zdyAx4), confirming that it is indeed a bug originating from the capture software itself during our gaming session.)

GPU: NVIDIA GeForce RTX 5090
CPU: AMD Ryzen 9 - 9950X3D
MEM: 64 GB RAM
RESOLUTION: 3440 x 1440 - 240Hz - 21:9 - G-SYNC
SSD: Samsung SSD 990 PRO 4TB
OS: Windows 11

(Google Trad)

[lone crypt]

So audio in the recorded video is fine?
The the issue is with monitoring.... What is the capture card and what is your audio device you're listening to?

[fathom jackal]

First of all, thank you for your reply.

Yes, the recorded video doesn't have this issue.

However, no, it's not coming from my audio devices because I've tested it with both my soundbar and my headphones.

This problem only occurs within the software; I don't have these problems when I'm playing Steam games or other applications, for example.

(Google Trad)

ELGATO 4K X

[lone crypt]

To narrow down the cause, We should try a different recording app. Have you ever used OBS or Meld?

[fathom jackal]

I use Nvidia Recorder for all my other non-switch games, i have no sound issue with it.

[lone crypt]

But those don't use the capture card, right?

[fathom jackal]

No it dont, you wright

[lone crypt]

So let's try OBS

[fathom jackal]

So i need to use another software that go through ELGATO 4K X

[lone crypt]

Actually, first I should ask. does Elgato studio have any updates, or show any warning about the capture card?

[fathom jackal]

No warning, last updated

[lone crypt]

Ok. thanks.

So the next step I recommend is download OBS and give that a try.

[fathom jackal]

Ok, i'll try it.
If no issue, then it's the software elgato-studio, if issue, then it's the hardware 4K X.
I'll try it when i can, thanks for tips

I'll tell you the results

[lone crypt]

yes, well... since the recorded video sounds good, we know the capture card is not broken.
The problem happens in the audio monitoring; what you hear in real-time while playing only.

But now we see how it sounds using a different app

[fathom jackal]

If so, we already know it's only the software then, right ?

[lone crypt]

We don't know exactly the cause yet. but we have ruled out the capture card.

[fathom jackal]

Ok, i'll try with Obs 👍

[lilac path]

So i just got the 4k S and every time it defaults to 720p. Any ideas?

[lone crypt]

need more info: in what app? what's the source device and resolution?

[lilac path]

Source is a 1080p monitor. To a different PC. Even in BIOS the resolution is 720p

I tried to change any settings in Studeo Live but there is nothing i can change

[lone crypt]

not quite following... the source device is a monitor? Do you mean it's a PC?

[lilac path]

Yes sorry, its a PC

[lone crypt]

what app are you using?

[lilac path]

Elgato Studio

[lone crypt]

not familiar with that.

So back to the source PC: are you using a duplicate display method, or doing a passthrough to your main display?

[lilac path]

Ive read something about EDID handshake issues but i cannot find anywehere to change this setting

[lone crypt]

oh oh, elgato studio...

yes, so open the right side panel using the button next to the settings cog at the top right

[fathom jackal]

Hum... i can see the video source in OBS, but i can't ear the sound, despite it move in "melangeur audio"

[lone crypt]

not the app settings... follow the directions I gave

[fathom jackal]

ok i fix it

[lone crypt]

open OBS settings > audio tab. Turn disable any global devices (you don't need those) and then set your monitoring device to whatever you want to listen on.

[lone crypt]

Then in here, make sure the capture card source is set to "monitor and output"

[fathom jackal]

THere are also Crackled sound... 😢
Less, but still here

[lone crypt]

did you follow the directions above to remove the other global device? There should be only capture card in the sources list.
It looks like you have several other sources which are hidden, and a display capture source.

[fathom jackal]

you mean like this ?

[lone crypt]

yes

[fathom jackal]

was already like that

[lone crypt]

but all that other stuff in the sources list here

if none of that is related to audio then I guess it's fine. Just seems like you should only need the capture card, unless you're trying to capture more

[lilac path]

My gosh, that is a strange place to put that setting. Thank you, i will play around with this and get back soon

[fathom jackal]

So it's the hardware Elgato 4K X ?.. How can the recorded vid didn't have thoses crackled sound then ? 😮

[lone crypt]

no, as I said before: the recorded video has good sound. so that proves the capture card is not the fault.

If it sounds the same in OBS as well as Elgato studio, then we have ruled out both of those softwares as the cause

[fathom jackal]

i'll try another PC game

[lilac path]

Thank you, it worked. its always 1080p now. much love

[lone crypt]

so that means the issue is happening in your audio system.

[fathom jackal]

Ok, but why only when recording ? 😮

[lone crypt]

[fathom jackal]

i'll try with a PC game

[lone crypt]

I don't know.
next I suggest opening up the windows sound devices properties and checking all devices.
Make sure they are using 48khz 24 bit or lower (no 96khz)
Make sure they are all doing stereo (not surround)
Make sure any enhancements or spatial effects are disabled.

You already said this doesn't happen for PC games, only when using the capture card.
trying a PC game probably won't tell you anything except that whatever is causing the problem only happens when capturing from the card

[fathom jackal]

Thanks for help :

• i can't choose anything else than 48khz 16bit for Elgato.
• i can't go 24bit for my headset.
• Everything is good for the soundbar

(still having crackling sound 😢 )

[lone crypt]

Looks like they all say disabled.
You can also look in the old settings panel, since windows is difficult and still sometimes puts things there...
Push win key and then type mmsys.cpl to open the old panel. Check properties of each device

Then I was going to ask about that playstation adapter thing. Is that something that sends audio over the controller? Are you using that audio device?

[fathom jackal]

for the playstation thing, it's just an Headphones, to listen

I'm going to try unplugging everything and plugging it back in to see.

[lone crypt]

check the properties as suggested above

[fathom jackal]

Oh, sorry, but what exactly do you want me to look at in it?

[lone crypt]

making sure any enhancements or spatial effects are disabled

sometimes they show up here instead of the other panel

[fathom jackal]

you wright

i uncheck DTS and Dolby then

Spavial sound is well disabled.

In any case, thank you again for the time you're giving me.

[lone crypt]

Ok, did that make any difference in what you hear while recording the capture card?

[fathom jackal]

No, still the same issue

[lone crypt]

Hmm, ok, from there I think I would see if it's any different with the controller audio device not plugged in. using only the built in sound device (realtek)

[fathom jackal]

The controller are not "pluged"

it's wireless

[lone crypt]

well something to do with the controller is showing as an audio device in your system.

The point is, try to simplify the setup by removing things and testing one at a time. Try to isolate if any changes to the problem happen, and which devices are connected at the time.

If it's wireless than disconnect it to test

turn off bluetooth or whatever it is

[fathom jackal]

ok

[lone crypt]

but if none of this solves it... then I guess going up to #official-tech-support to get their help will be needed.

[fathom jackal]

Bluetothh Off, same issue

i already send a ticket 🙂

I'm going to try unplugging everything and plugging it back in to see.

Well... Unplugged / plugging , then my computer crash and doesn't want to boot anymore 🤦‍♂️

wtf...

[lone crypt]

hmm. sounds like there is a deeper issue with this system.

[fathom jackal]

Bro, i just switch two câble then crash then Brick ???

W T F !?

Finnally booted, omg

Well, i didn't have the sound issue anymore ! 😮
I switched to a 40G USB-C port

Now it work well, i dont know if it really because of that, or if after the crash something go better, but in anycase, issue SOLVED !! THANKS

[lone crypt]

Sound working on a different port?

I didn’t suggest that because it was fine on the recording.

[fathom jackal]

hum, you wright, i dont really know but now it work fine 😮

even on obs

Maybe OBS is better than Elgato-Studio btw

[lone crypt]

Well I’m sorry I didn’t suggest a different port sooner.

I think that’s a sign that the BIOS on this computer might need an update.
But maybe if it’s not broken anymore just do nothing!

I would be interested to know what the support ticket says after explaining all this.

[warped ledge]

usbtree can always show what speeds you're getting

[fathom jackal]

i'll tell you if i remeber 🙂

And yes, when the crash occure, the first reboot ask me togo in Bios

But i didn't change anything

[lone crypt]

THe thing is capture was fine, sound was only messy in the audio monitoring.

So I didn’t suggest port change

[fathom jackal]

Anyway, big thanks for your support

[warped ledge]

oh yeah, I usually split the video and audio source to 2 in OBS one video muted, and one Audio Input for the audio to pass through. Also only use Studio for settings.

[glass valley]

i need some help with my capture card

im trying to stream my ps5 gameplay but it keeps saying "no input source detected"

i know the HDMI works as i had it plugged into my monitor before i got my capture card

[past basin]

Did you disable HDCP in the PS5 video options?

[glass valley]

yep

[past basin]

What specific card are you working with, and do you have a display going ot the HDMI OUT on the card? If so does the display in the HDMI out still get a signal?

[glass valley]

i bought the 4K S

[glass valley]

im not sure how to check if it gets a display

[past basin]

If you have a TV or monitor hooked up to the HDMI out port, does it get a signal? If you don't have one hooked up that's fine, just need to rule out of there's an external display hooked up and if it's getting signal as that can affect the card

Also what colour is the LED on the front of 4K S?

[glass valley]

So the LED is white and there is no signal going to the monitor

[past basin]

Just to be 100% sure the HDMI from the PS5 is going into the HDMI IN, not the OUT on the back right? If you had one of the other cards before sometimes those ports are flipped between revisions

[glass valley]

it is 100% going IN

oh wait

it is now showing my ps5 screen but that is also showing on my monitor

so i am seeing it twice

[past basin]

That's normal for passthrough setup.
Just to check something here though is taht monitor hooked to both the PS5 and the PC?

[glass valley]

yes

[past basin]

Okay if it was on the PC's input before that can sometimes trip up the console getting the list of available modes - some monitors fully turn off their HDMI When it's not actively in use, which can mess things up if the card is set to Display mode for the EDID options.
If you're not planning to use it in passthrough mode on the monitor you can just unplug that cable. You might also want to open the right side panel in Studio (using the button up top, left of the gear icon) and set the Input EDID mode to Internal, if that monitor is going to be hooked up while you switch it between PC and PS5 just to try to keep that issue from coming up again

[glass valley]

okay, one more question.

i have 2 monitors for my pc, my ps5 is currently on one of those, is there a way for me to have my other pc monitor back up but still have the ps5 show up on the elgato studio screen

is that by changing the EDID options?

[past basin]

You mean have both of them set to PC mode but seeing the app in Elgato Studio? Yeah, that's fairly normal, but because you have the HDMI OUT going to the monitor you need to adjust that Input EDID so it doesn't try to get the Extended Display Identification Data from the monitor while the HDMI port on the monitor isn't active

Do note that preview can sometimes be a couple frames of video behind though - probably won't notice it unless you're playing something like rhythm games. If it becomes na issue put the monitor back in HDMI mode and use the HDMI OUT/Passthrough and you shouldn't hit that

[glass valley]

Okay, thank you so much for your help ive only had my pc for a week or so and thought i wasted 150 on a card i wasnt going to be able to use

[past basin]

All good, it can take a bit of time to get used to the setup

Good luck with it!

[latent spoke]

hello i just got a 4ks and the specs say its good for 1080p at 240fps with hdr but im using it and for some reason its limited to 120 sdr and there isnt an option to change it

i am using hdmi 2.1 cables

[past basin]

It can do 1080p @240, but not with HDR on. 1080p240 w/HDR requires HDMI 2.1 and it's a HDMI 2.0 card. It should be able to pass through 1080p120 with HDR on though.

To change it you'd have to change modes on the gaming PC you're connecting (I'm assuming this is a dual PC setup since no console currently goes above 120)

[latent spoke]

i have hdr off on both pcs right now i am not seeing a 240 fps option

[past basin]

Is there a monitor connected in the HDMI OUT of the card?

[latent spoke]

yes

[past basin]

Does that monitor support 1080p240 as well? If it doesn't it might cap the avaiable modes

[latent spoke]

yea its 240 hz monitor\

i just set edid mode to diplay its at 240 now

[past basin]

What was it on before? Merged?

[latent spoke]

but its just black screen in elgato studio on stream pc

[past basin]

Okay, remove the monitor from the equation and set the Input EDID to Internal

There's a chance that monitor only does 240 Hz using DSC which would prevent capture

Removing it to test should help confirm that

[latent spoke]

oh okay its doing 240 and capturing now

thank you

[past basin]

Is the monitor still in the HDMI OUT and just using internal EDID?

[latent spoke]

yea

[past basin]

Ah, good to know. Glad it's working!

[latent spoke]

thank you

[grand dagger]

can somebody help me, Im having audio issues

@past basin would you be available

nvm I fixed it

[past basin]

If you run into issues in future, keep in mind volunteers are in and out through the day, you're better off describing the issue you're having and when someone is around they'll chime in if they can help. The mods actually frown on people sending random pings for help if you haven't already been working with someone.

Glad to hear you fixed the issue you were seeing though

[hollow wadi]

hi i have a question, i used to have a hd60x and that ran 120hz sdr at 1440p on my ps5 with the edid mode on display, however i just recently upgraded to a 4kx, and when using the display mode it will not allow 120sdr for the 1440p test, only 60hz hdr, i have hdr turned off, allm off, vrr off, mind you it was fine with my hd60x, the only way it will allow is if i go to internal mode, not sure if there is a difference in terms of latency but just a question i thought i should ask

and my hdmi cables are 2.1, using the usb c gen 2 3.2 cable as well

[lone crypt]

Edid doesn’t make any difference to things like latency, it’s just a signal that tells connected devices what modes they are capable of. So if you found one that works with the mode you want to use. Good to go!

[hollow wadi]

got it, thank you for the clarification i truly appreciate it a lot!

[warped ledge]

think internal for console, and display for PC. if that helps.

[hollow wadi]

yes that definitely clears things up and make more sense, thank you!

[warped ledge]

You’re welcome!

[zealous perch]

Hello, I am having an issue using my switch 2 with an elgato 4k x and my pc. I have everything plugged in correctly (i hope) but it says no input detected. I changed all the settings in the pinned post and still no luck, hdmi from switch 2 is to hdmi in onthe capture card, capture card out to monitor, no dice

Upon further testing direct from switch 2 dock to monitor also doesnt display

Update:Figured it out, was using wrong wire for switch 2 ;-;

[limber mist]

the EDID contains the signal information, Default is merged - we will have a look for what both devices can do and choose the highest, Internal ignores what the monitor tells what he can do and we get the signal our cards can handle - that can be more; or in rare cases less, monitor overwrites what we have chosen for our device and uses the monitors signal information instead

[warped ledge]

Noted.

[oblique wadi]

hey when connecting my capture neo to my pc it gives a quick red flash then constant quick flashing white light anyone got any ideas

[past basin]

Are you connecting to a USB 3.0 or faster port? It might not be getting suffecent data speeds if you're using a 2.0 port, or going through a hub that only does 2.0 (or using a cable that's only 2.0, etc)

[oblique wadi]

i have tried it on all three of my usb 3.0 ports and its the same on all of them could it be a damaged cable

[warped ledge]

maybe use usbtree

[past basin]

Could be. Is this the original cable that came with the unit? Does it flash even if there's nothing connected to HDMI? Does Elgato Studio show any errors in the top bar?

[cerulean meteor]

Hi there everyone! Quick question regarding watching 16:9 content on a 16:10 screen.

I usually play my games on my laptop, my laptop is equipped with a 16:10 OLED screen which creates a top and bottom bar while watching a 16:9 stream, which is fine and acceptable.
But sadly while in full screen those top and bottom bars stay gray (see picture). I believe this is the background window color, which is connected to the theme (Im using Dark)
This is very distracting on an OLED screen as the gray shines through, where pure black wouldn't.
Is there a way that we could color those pure black? I googled some 3rd party apps without success, I would rather prefer this to be set in the Elgato Studio.
I think I will create a feature request ticket.

Thank you!

---

Device: Elgato 4K X (Connected through a Thunderbolt compatible USB-C port capable of 40 Gb/s)
Software & Version: Elgato Studio v1.0.5 (895)
Windows/Mac Version: WIndows 11 25H2
Console/Dual PC: Switch 1 / Switch 2 / PS5
PC/Mac Specs: Laptop HP OmniBook Ultra Flip 14-fh0011nw, Intel Ultra 7 258V
Monitor/TV Model: Laptop OLED panel 2880x1800 (16:10)
Are you using the cable included in the box? (Yes/No): Yes (original USB-C)
Question/Issue: See above

Ive created a feature request, strangely enough there is no email or option of tracing the status

[oblique wadi]

according to elgato studio everyone of my usb3.0 drives aren't they are usb 2.0 which i dont get as on the actual system it is showing as usb 3.0

[past basin]

Are you using the original cable that came with Game Capture Neo? If all your ports are reporting USB 2.0 I'd suspect you're on a 2.0 cable, rather than in a 2.0 port

Likewise are there any adapters, docks or hubs connected to the cable.

[oblique wadi]

no the cable that it came with would any usb 3.0 cable work

[past basin]

That's correct, feature requests aren't tickets, they're general submissions that go to the team. There's no tracking for them.

[past basin]

Any USB 3.0 cable should work yes. USB 4 and Thunderbolt cables should do too

[floral sedge]

been having strange issues with my 4K X capture card, just either instantly closes when it picks up the feed from my console or stays open and slowly loses its mind like in the photo here .😭
any help?

used obs and it was okay, but the latency was pretty bad and audio was delayed a bit

[warped ledge]

are you connected to a USB 3.2 port?

[floral sedge]

any way i could check,

its a usb c port on my motherboard, nothing identifiable

[plain birch]

hi i have a elgato hd60x and its not pulling audio from my gaming pc to my laptop the one that it is plugged into via usb

[past basin]

That looks like it might be an issue with Elgato Studio more than anything else. Does it work with other apps like OBS Studio or Meld Studio? Is your Elgato Studio app up to date on version 1.0.5?

[past basin]

How are you routing the audio from the gaming PC to the capture card? Are you just pointing all audio to the HDMI on the gaming PC or are you using something like Wave Link to split it first so it can got both to HDMI and something else you're listening on?

[plain birch]

im using elgato sound capture

i kinda figured it out but not really its my laptop thats causing issues cause i switched laptops and its working on that one

[floral sedge]

yea should be, it works in obs but not very good, delayed audio slight delay in input aswell

[past basin]

What app are you using HD60 X with on the laptop then?

[floral sedge]

whats meld studio?

ill try it out

[plain birch]

stream labs

[past basin]

Another capture app, bit less complicated than OBS

[plain birch]

i tried obs as well

[past basin]

Input is normal to feel a bit off if you're playing on preview - compared to the passthrough video that goes to HDMI OUT, so youc an play on another screen, preview has processing delays and is usually a couple frames behind - since you're reacting to delayed video, and then seeing your response is delayed due to the same delay it can feel like sluggish input. It should only be about a couple frames off though in most cases - though it's higher if you're using a mode that needs the MJPEG compression.
For the audio you can try muting the card and adding it again as an Audio Input Capture too - that can fix some issues with audio delay in OBS

[past basin]

Okay, test with Elgato Studio first, since that's the simpliest in terms of audio setup. Both OBS and Streamlabs Desktop have similar audio setups so if the audio works with Elgato Studio we should be able to work out settings for the other apps. If it doesn't work with studio we probably have to poke at some settings in windows instead first

[plain birch]

ok its gonna be awhile im reinstalling windows on it lol

[past basin]

All good

[floral sedge]

what other choice do i have to play on passthrough?

[past basin]

There's preview and passthrough. Preview is playing on the video on the comptuer that's captured through the card, passthrough is the signal that passes through the card to the HDMI OUT port so you can connect it to a TV or monitor

[floral sedge]

i found the issue with elgato studio crashing

it was the NVIDIA overlay

[past basin]

Interesting. I'm going to have to make a note of that since I've only ever seen it go yellow like that once before

[rich orbit]

For some reason my video on obs is glitchy when there is movement. it does not look like it on my other screen though. what could be a cause of it?I provided a clip to show it. its more noticeable near the end. its like blurr areas/lines idk how to explain. does it when ever there is movement on the screen. also pay attention to the left half of the screen to see it better

[lone crypt]

Did you analyze your OBS logs?
Is buffering enabled on the video capture source?
What’s the setup and what is the other screen?

[hot heart]

My 4k S is stuck on 1440p 144hz recording despite only getting a 4k 60 input from a switch 2. How do I change it to 1440p 60 or even 1080p 60 for obs

[lone crypt]

Properties of the video capture source.

[hot heart]

In obs I can’t change it it will only let me select 1440p 144 fps. There’s no other options and trying to do a custom one and it just goes blank.

[lone crypt]

Then it could be an EDID issue

[hot heart]

I tried making a custom edit and it just defaulted to 720p 144hz I think my device is just broken so I’ll return it for a refund and buy something else

[past basin]

If you're geting locked to only one specific mode, the Windows camera advanced features might be on - they can hijack the capture card settings. Go to Windows Settings, search for Manage Camera up top, go to the capture card in the list and if the advanved features are available there make sure everything in there is off, especially the multi app. You may have to add the card to OBS again if you change this.

You should also confirm if this is an OBS specific issue - check with another app like Elgato Studio or Meld Studio

[fickle dragon]

Your console must be set to interlaced somehow. Like 1080i instead of 1080p.

[molten hazel]

Sometimes my elgato neo capture on obs freezes but i do pass through to another monitor that isnt frozen

Anyone run into this problem

?

[past basin]

Passthrough is built entirely in the hardware on the card, so that won't be affected by data interruptions as long as the card has power it'll work.
Do you get the same freezing with other apps like Elgato Studio? Narrowing this sort of thing down usually starts with determinging if it's an app level issue (eg maybe a config settings) or something lower like the USB connection having issues, so testing another app is a good place to tstart

[safe patrol]

hi! i just got a switch 2 and i can't get my neo to capture the device. any tips?

i've had issues in the past with it randomly not capturing my switch, but when i've removed the source and readded it, it's sometimes worked in the past. this time the card is showing up in my OBS, but my switch feed isn't.

[past basin]

I've seen Neo do this when it's only getting a USB 2.0 connection. If you close whatever app you're using there and load up Elgato Studio does it give you any USB warnings at the top?

[safe patrol]

nope :(

using the cord it came with too, 3.0

[plain drum]

How To Fix Odd Muffled/Distorted Audio Issue in OBS with the Elgato HD60 X

[lone crypt]

You’ll need to be more specific.
Is it just OBS? Does it happen in another app such as labor studio?
Might be windows applying some enhancements without permission.

[plain drum]

I tested it in OBS, and it's the same in the Elgato Audio app itself.

The motherboard arrived yesterday and I still haven't been able to resolve this issue. I found a video that suggested updating the firewall, but it didn't solve the problem. The audio continues to stutter and freeze.

[lone crypt]

Why would the firewall have anything to do with it….

You said distorted, now you’re stutter and freeze.
So I’m not feeling like I have enough info

[past basin]

Check that Windows Audio Enhancements are not turned on, on the card. That could cause a number of issues, including a muffled sound.

Windows Audio Enhancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into modern Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If audio enhancements aren't there there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off - though you may also want to check if your system shipped with any other audio apps that might be applying effects without using it (most use the Windows options for it, but not all)

Also check that whatever your'e capturing is set to Stereo or Linear PCM audio

[past basin]

What colour is the light on the front of Game Capture Neo, and is it flashing?
What firmware version is on the card if you check Device Info in Elgato Studio?

[plain drum]

I'll check the Windows audio settings.

[safe patrol]

not flashing, although it did at one point randomly but its solid now. let me check the firmware!

[plain drum]

I just did a test with the Elgato app; I recorded and watched it. The audio is normal and the recording is sped up, but the audio keeps cutting out on my headset.

[lone crypt]

Speed up indicates a sample rate mismatch

[plain drum]

I recorded 1080p 60fps using the Nintendo Switch.

[lone crypt]

Sample rate is a property of digital audio

[lone crypt]

Something funny going on there, for sure…

I wonder if that’s the old ASMedia usb chipset issue.

Have you tried different usb ports or updating BIOS

[plain drum]

yes brother,
Yes, that was it, thank you very much for your help, the problem was the ASMedia USB chipset.

[odd delta]

hi i have a question, i got the elgato 4k s to stream on my switch 2. everything is working perfectly. except that my streamlabs OBS doesnt detect any audio coming from the elgato unless i have my headphones directly plugged into my pc and in that case, i cant hear the game myself. so either i can hear the audio coming from my switch 2 through my headphones plugged into the chat link cable, or i have my headphones plugged into my pc and i cant hear the audio but it works on my stream. not sure if thats a very good explanation but yeah

[plain drum]

Everything is fine now, I've finished all the recording and streaming tests, the audio is all okay and I can hear the game feedback in my headset.

Thank you for the help from everyone who commented, it helped a lot.

[lone crypt]

If using a chat link cable, you need to set the capture card audio to analog mode, so it uses that port.
In Elgato studio open the right side panel with the button next to the settings cog at the top right.

[odd delta]

it is in analog mode. theres still no audio

[lone crypt]

But the chat link has audio on your headset…

Does Elgato studio get audio from it?

[odd delta]

it does not. i get audio from my headset, but neither elgato studio nor streamlabs obs gets audio

[lone crypt]

Can you try toggling the audio mode? Maybe it’s stuck and reporting the wrong setting?

[odd delta]

ive tried that a few times. it doesnt work sadly

[lone crypt]

Sometimes with audio drift issues we have people mute the audio on the card source and add an audio capture source for the card, but none at all in studio is weird…

Do you get audio when it’s in hdmi audio mode? Without the chat link?

[odd delta]

so i actually do now. but the audio is very very weird and staticy

[lone crypt]

Is the chat link still connected? Could it be a ground loop?

[odd delta]

i disconnected the cable completely

[lone crypt]

I’m getting stumped.
So like there is noise on it with the sound? HDMI is digital so if it’s there it should be an exactly copy of the audio

[odd delta]

the audio fine for a sec and then it gets weird again

[lone crypt]

I don’t know what to do with “weird”

[odd delta]

theres static on top of the actual audio

[lone crypt]

I guess we should check windows audio device properties for any enhancements or spatial effects… though this doesn’t seem like that would be it

Have you just power cycled everything involved?
I’m running out of ideas. Static on a digital line. No ground loop… no analog audio..

[odd delta]

so i guess its fine through streamlabs without the chat link cable. elgato studio still has that issue, even when i check the recording

but streamlabs seems to be working right. the chat link cable just isnt working correctly for me

but thats not really an issue since this works just fine

[swift bobcat]

can someone pls help me?
i used to have a setup consisting of a ps5, my old pc with the new 4kpro elgato capture card in it and a 2560x1440p 144hz monitor
i was able to play games on my monitor with the ps5 at 2160 and use the elgato streaming software just fine, i had sound and was able to stream my game on discord for friends to watch
now i upgraded my pc with way better specs, same monitor, same hdmi cable, same ps5 but when i try to use the elgato software it can't go pass 1440p (edid internal setting), if i were to choose 4Kpro4k240 option my monitor would display the ps5 gameplay at 2160p but for some reason the elgato software is not saying "no signal" and no sound was coming even though the video input says "2160p59fps"

i'm using a 16 lanes PCie slot for my 4kpro on the new pc

[green cobalt]

I need some help. My HD60X works fine for like 45mins to 1hr then the audio starts desyncing to the game. Like the Japanese voices will be half a line behind the Japanese text once the audio starts desyncing. Once i switch the source and switch back in OBS it fixes it, but then lasts another 45mins-1hr before the issue returns. Anyone know a permanent fix for this

[lone crypt]

Usual fix for this is to mute the audio on your video capture source, and add an audio input capture source > select the capture card.
So now the audio is a separate source

[lone crypt]

4k pro captures up to 1440p144
If at 4k it is limited to 60hz

[green cobalt]

that fixed it

[quick plinth]

can somebody help me please?

[past basin]

You already tried swapping the USB cable and port, both with known good USB 3.0 ones? And made sure there's no adapters or hubs or anythind between the card and computer?

[dusky oak]

Hello! I haven't used my Elgato HD60S in over a year but it's fully functional(it lit up & all), it's never given me issues but today when trying to boot it up with my Playstation 5, it's been giving me an error message saying: "Game Capture HD60 S needs to be conected to a USB 3.0 port to function properly" I've never seen this before, and I've made sure my cable works and that all the ports are, in fact, 3.0(since they're blue) and updated. I have since restarted my PC and reconnected it several times but it hasn't worked still. I'm a little stumped. Is this a common error and if so, how do people resolve it? Thank you for reading in advance.

[lone crypt]

You can use usb tree viewer to help diagnose the usb issue.
But the bottom line is some part of this chain isn’t working fully at usb3 speed. So it’s falling back down.
And the color is more of a manufacturing suggestion than a law…

Try different ports, different cables, remove hubs or adapters and might not be up to speed, etc.

[dusky oak]

I will get this USB tree viewer thing.. as for trying different ports, I've tried all of them. As for cable, I only have this one - but it works for other devices so it should be fine I hope. I don't know what you mean by remove hubs or adapters, my other things plugged in are like my keyboard, mouse at most. Ethernet cable, headset dongle. I'm also using quite an old software I guess, called the Game Capture HD, not sure if that affects anything?

Does this confirm that it's working? This is my first time using this app and all of this is kind of greek to me, I can only guess.

[lone crypt]

Confirms it’s falling back to 2.0 speed.
That’s what’s 2.1 indicates. 2.1 is not a usb spec but this is what the system will say if it’s not up to a full speed connection.

Just confirms what the software already told you.

[dusky oak]

So something is wrong with it?

[lone crypt]

Hubs and adapters, any thing in line with the capture card that could be preventing it from going full speed

[dusky oak]

I don't think I have any of those, it's connected directly.

[lone crypt]

If some pins in the connectors or cable are dirty, broken, otherwise not connecting, it will not be able to go 3.0 speed so it will fall back to usb 2.0 speed

That’s what’s happening here.

But tree viewer confirms the port is capable of 3.0

[dusky oak]

Is it okay to use compressed air to shoot the USB port(and even the cables) to clean it? I don't think it's visibly very dirty but if it's harmless I might give it a shot.

[lone crypt]

Maybe.. I might just try pushing the plug in and out several times.

But cable could be broken also. Using tree viewer you could try connecting a different usb 3.0 device and with different ports.

[dusky oak]

Pushing the plug in and out? Like reconnecting, you mean? The cable works for my other controllers so I doubt it's the cable.

[lone crypt]

You say works, but it’s not working here.
Are you testing the cable with tree viewer and a usb3 device to confirm this cable is good to connect at usb3 in another situation?
That’s the confirmation you need to rule out the cable

[dusky oak]

Hmm I'm not sure I have another device that needs USB 3.. but it works for my Nintendo Switch Pro Controller? That's the only other thing I use it for.

[lone crypt]

That probably not needing any particular speed. Interface devices usually don’t. But check. You have the power now with free viewer.

[dusky oak]

Okay will do

[lone crypt]

Regarding cleaning the ports, I just think anything light enough to be blown off by compressed air is also light enough to be pushed away by replugging the connected several times to scrape off the pins.

[dusky oak]

Okay, I'll try it, do you know any common devices that would use 3.0 to try?

[lone crypt]

But anyway, we have seen cases where it was just dirty and after cleaning or replugging several times it came back.

External drives? They would want to be fast.
Cameras

Android phones maybe? Depends

Vr headset

[dusky oak]

You might be right that it does not need 3.0

Would any of these information let me know if this cable is faulty, then?

[lone crypt]

This says 2.0, which means the device connecting is only calling for 2.0 speed.
Doesn’t prove anything.

The result you got on the capture card, which showed 2.1
That could indicate broken cable. We just don’t know for sure.
The only thing you could do is prove the cable isn’t broken if you find a usb3 device and get that to connect with this cable and show 3.0 speed in free viewer.

But 2.1 means it’s trying to go faster but some pins aren’t connecting.
(USB 2 uses fewer pins, so if some don’t connect the speed falls back)

[dusky oak]

Damn, I really wish I knew what I had that uses a 3.0, but I don't really plug other things into my PC ever other than this capture card.

[lone crypt]

Modern external drive or thumb drive would usually be 3.0 or faster

[dusky oak]

It's forever just this headset dongle, mouse, keyboard... that's it. And maybe a controller(PS5 or Switch Con, even for Steam games etc.)

Thumbdrive........................... let me search

[lone crypt]

Yeah it’s not like… needed for most usb things. Only when large data needs to go faster controllers only need tiny bits of data. Audio isn’t very much data unless it’s a big mixer with dozens of channels

[dusky oak]

I think I get what you mean, I don't know where my brother put his thumbdrive to try, but I will try it and get back to you. I wanna get this fixed ASAP too. Never had issues with the Elgato and this is upsetting me

Say, if it turns out to be the cable, are these cables expensive?

[lone crypt]

No it’s not a big deal to get a new one.
Elgato offers them but any usb 3.0 cable with the connector shapes you need is good enough

It’ll be like 7 or 10 bucks on Amazon. I expect

[dusky oak]

This one is particularly called a USB-C cable or something right? I feel like an idiot not being able to differentiate these by now despite using phones and PCs daily for years.

[lone crypt]

So to recap. In your first screen shot you see where it says the usb version is 2.1
And on the controller it says 2.0

That’s where you’re looking.
Get this cable to show 3.0 and you have proved the cable works.
If it’s shows 2.0 it means the device is only wired for 2.0
If it shows 2.1 it means it’s trying to do 3.0 but not getting there and falling back.

[dusky oak]

Understood. I got that part at least.

[lone crypt]

USB c is the connector shape yes.
USB a is the older rectangular one.

[dusky oak]

So which do I need for this again?

[hoary shoal]

Hello, today I tried hd60 x on macos Tahoe 26.4, the Elgato Studio can’t find the connected devices. I already allowed cameras, audio for this app but no luck.

Switching to windows 11 worked fine without any issues.

Does anyone has the same issue of Tahoe with hd60 x?

One more information, last year when i didn’t update to Tahoe, the macos worked fine also with this hd60 x.

[lone crypt]

Whichever matches what you have, probably. But it’s about what port the card has, and what port shape you’re connecting it to.

[dusky oak]

Think it’s C to A

[lone crypt]

Check the product page for compatibility.

I would expect any of the x cards to be UVC so they should work everywhere without specific drivers. But check the page

[hoary shoal]

Thank you for your info, i’ll check right now

[dusky oak]

Could I ask. I’m at a store right now. Would this work you reckon? @lone crypt

Sorry to tag you but since I’m at a store I’m making a decision hehe

A friend said likely no. I am guessing all these won’t work hah. I ran to a nearby cellphone store as it’s late.

[lone crypt]

That is showing you a power supply rating….. not speed.
I think it’s confusing they show 5.0 but you have to look a little closer to see it’s talking about power not data speed

I think that might only be a usb 2.0

[dusky oak]

Yeah. I was confused by that too

Friend said so too haha. I’ll go to a proper hardware store the next day

[lone crypt]

It will say usb 3.0
Or anything higher than that is fine, too

[dusky oak]

Alright.

Thanks sorry for tagging

[lone crypt]

You’re fine!
Hear a search on Amazon. You can see my search, first result (after the sponsored results that you always skip…)
Is fine. Anything like that

[gentle frost]

Good morning. Just updated to wave link 3.0. Now my HD60X source isnt playing audio. But i can hear the audio in El Gato Studio. Any suggestions?

[dusky oak]

Okay this is super super helpful, thank you I'll keep an eye out when I search.

[lone crypt]

Well I assume you’re using wave link since you installed it, so probably what’s happening is Elgato audio is routed audio directly to your listening device, so you can hear that …bypassing wave link.

But you must not have added the capture card as an input channel in the wave link mixer.

[gentle frost]

@lone crypt its added as a channel, but it not playing and audio what so ever.

its included in the mix as well

[lone crypt]

Did you do anything basic like restart?

[gentle frost]

yep

unplugged HD60x, restarted

its like wave link is having the issue recognizing it.

[lone crypt]

Well there are many bugs being chased around; been a rough launch.

What about adding Elgato studio as an input channel

The capture card should work, by the way… just trying to test and stuff.

Ultimately, you can find a link to the bug reporting thread for wave link in #wave-audio

Pins

[gentle frost]

yeah thats a good idea. Ill do that

@lone crypt thanks for the suggestion.

[quick plinth]

hello, when i try connect my elgato it doesn’t come up, i went into devices tab in settings and it pops up for about half a second then goes away again, it just repeats it.

i did have it working by factory resetting my pc, the wire fell out and it has stopped working since i tried the same fix but it has not worked

[oblique stirrup]

Hey there everyone, I’m still waiting for Elgato to make a pc free capture card that can encode by itself. When do you think they might do it ?

[quick plinth]

i’m not sure that’s possible, you can always still use a laptop

[lone crypt]

Some very early capture cards had SD slots for internal recording but the market has moved away from that style of product.
So... the other way around; they used to, don't anymore.

[lone crypt]

sounds like a USB problem. Work which USB ports on your system are fast enough and supply enough power.

[oblique stirrup]

what if people still want that kind of a capture card like I have a beast of a PC but i don't want to record / stream on the same pc becasue i will lose performance and at the same time not having in mind to purchase a second PC

[quick plinth]

it was working before but then the wire fell out, i fixed it by factory resetting my pc, i have a 10gpbs speed port on the front of my pc.

[lone crypt]

Apparently their market analysis shows that this market doesn't need to be served.
You are in a minority. Record onto device does not work for streaming... Most people don't need that. and since those products fell out of favor, encoding has only gotten more trivial than it previously was.

devices that can record to SD probably still exist, but not in this sector of streaming content creation.

[lone crypt]

factory resetting a PC could fix software problems, but wouldn't solve anything about a wire falling out.

If the device doesn't connect, then the problem is USB connection.

[quick plinth]

the same thing happened when i got it, the shop that sold me it dropped it, and under the device name it says driver error and i dontknow how to fix that

i fixed it last time by factory resetting my pc

[lone crypt]

If it's to do with a wire --a physical connection-- being damaged or loose, then it could be a temporary thing, like it's loose and comes in and out. If that's the case then it's a hardware problem and you might only have thought the reset fixed it, because the wire didn't come loose again until now.

Or.... it's a software problem and it has nothing to do with the wire. Then reinstalling whatever is messed up could fix it, and resetting it to factory might be a way to do this, since it reinstalls basically everything.

Those are two possibilities.
I tend to think because you're showing it connect for a second and then drop out again, the physical hardware problem is more likely... but that's not necessarily true. Could still be either.

That's what I can say from your description and a few decades of computer experience.
Feel free to try resetting again. but if you're not into fixing computers this might be something you need local help with. If you think it might be hardware, especially.

[edgy yew]

Hello y’all anyone think they can help with the elgato 4KS I’m tryna stream onTikTok off my ps5 and using my laptop but I can’t seem to get my game sound or my voice thru the stream for viewers if any of y’all can help much appreciated dm me plz

[lone crypt]

are you using a headset connected to the console?

[edgy yew]

I’m using a chat link pro I forgot to add that and I have the mic connected to it

[lone crypt]

Chat link won't ever record your voice, it's a split of what you hear in the headset. So game sound and incoming voice chat.
But you need to change the capture card settings audio mode to analog.
Open the right side panel in elgato studio using the button next to the settings cog on the top right of the app.

And then you'll need a mic connected to the PC to record your voice.

[edgy yew]

Okay should I use plug in mic or is it fine if I use a Bluetooth mic that uses a chip to connect?

[lone crypt]

either is fine. Just needs to be one connected to the PC so your recording app can include it in the recording/stream

[edgy yew]

thank you so much I finally got sound imma start up the stream and see, will they be able to hear my game now too?

[lone crypt]

the chat link splits a copy of the audio you hear in the headset you connect to the chat link. So what you hear in your ears is what the capture card hears when it's set to analog audio mode.

[edgy yew]

Bet I did that one last thing now I can’t to get a video signal on TikTok live studio but on elgato I can see the gameplay you now how I could fix dat?

[lone crypt]

sounds like you have both apps open at the same time?

USB capture cards can not be addressed by more than one app at the same time

[edgy yew]

lol thank you

[lone crypt]

[edgy yew]

Ok I’m sorry I got everything good but the stream can’t hear my voice thru the mic plugged in to my laptop?

[lone crypt]

that's up to your streaming app. It will need to have audio input from capture card and from mic.

[edgy yew]

By audio input you mean like microphone I’m a little slow

[lone crypt]

yes

[edgy yew]

I did that and now it shows both mic and audio thing is moving but when I go live I can’t hear myself but I hear the game me in my ps menu

[lone crypt]

Your headphones are connected to the console controller right? Because that's what the chat link is making a split of?
Again, your mic is not in those headphones. It can't be.

[edgy yew]

Ya it is so unplug my mic from the headphone connected to the chat link pro?

[lone crypt]

to be more specific, self monitoring on a mic can only be done on the device. Because of how digital audio works, there is always latency when passing audio to a computer. So unless you have a headset that can monitor your mic back to itslef... it's not going to happen.
Or likewise, elgato wave devices, and most other USB microphones can monitor the mic live, but only to their own headphone output, since it has to be on the device, before the audio passes to the computer, in order to avoid latency which would be too much to monitor a mic on.

No, your chat link makes a copy of what you hear, and the mic on that headset can be heard by other players on the other end of your console game.
The mic connected to the PC captures your voice for the stream.

These are separate and can't be combined. Unless you have some specific hardware that can do this, with some kind of base station that sends the mic to both places at once. But then you probably wouldn't need the chat link cable.

[edgy yew]

Bet

[ionic lily]

Has anyone had an issue trying to use elgato studio on Mac? It’s terrible quality (dual pc setup) when trying for 1440p recording. Oh, I’m using m4 max and 4k x.

[dense shard]

Howdy y'all. Been trying to get my 4KX set up to my laptop and it has been a helluva time troubleshooting. I'm not getting any audio in OBS unless I open the sound control panel and change the option on the elgato to "listen to this device." The problem is, when I select listen to this device the audio is playing through my speakers and not actually being captured in OBS. I've run through the combinations of "Monitor and Output" on OBS but I have a feeling the issue isn't with OBS itself but a setting on my computer. If I uncheck the "listen to this device" box on the 4KX I get zero audio at all. Does anyone know what I'm doing wrong? I genuinely can't seem to figure this out and all my Google searches have led me to this point of asking someone here if they know what I can do!? Any help would be greatly appreciated! Open invite to DM me if it's too much to deal with here so as not to clog up the chat with my particular brand of "Not being able to figure it out." Thanks in advance to anyone that can help!

[patent crow]

I'm having an issue with my Elgato Game Capture 4K S.

The device is not being detected in 4K Capture Utility, which is preventing me from changing it to analog.

Here’s what I’ve observed:

• The 4K S is connected via USB 3.0 and powers on correctly.
• It appears in Device Manager under “Sound, video and game controllers”.
• It is also visible in Elgato Game Capture HD software.
• However, it does NOT appear at all in 4K Capture Utility.

Additionally, I need to use a Chat Link Pro via the 3.5mm analog input on the 4K S+. My goal is to use analog audio instead of HDMI audio.

At the moment:

• I cannot find any option in 4K Capture Utility to switch from HDMI audio to analog input.
• The analog input does not appear as a selectable device.

Troubleshooting I’ve already tried:

• Different USB 3.0 ports
• Different USB cables
• Restarting the PC
• Closing other applications (OBS, Discord, etc.)
• Reinstalling 4K Capture Utility
• It works if I plug the 3.5mm into an audio interface but I do not want to do this because I need the interface for mic and guitar.

Is it there any other way to switch audio input from HDMI to the 3.5mm analog port when using Chat Link Pro? Is there any way you can help get my device detected?

[patent crow]

I just found out that the 4K S can only be used with Elgato Studio, not 4K Capture Utility. However, there isn't a way to change the audio input from HDMI to 3.5mm there either.

[patent crow]

I went to search previous answers here and figured it out. I wish the UI for Elgato Studio was much clearer. I did not even see the side panel icon was a thing... Took me 4 hours but I am finally here... Thank you!

[past basin]

Yeah, that's been reported as feedback a few times now about the button not being clear as to where those settings are.

[past basin]

Do you have the same issue with other apps like Quicktime or Meld? what specific quality issues are you running into?

[loud terrace]

Device: Elgato 4K X
Software & Version: Elgato Studio Version 1.0.5 (895)
Windows/Mac Version: Windows 11
Console/Dual PC: Cyborg 15 A13V Gaming Laptop
PC/Mac Specs:
13th Gen Intel(R) Core(TM) i7-13620H (2.40 GHz)
16.0 GB RAM
Are you using the cable included in the box? (Yes/No): Yes
Question/Issue: Trying to hear any form of audio on test recordings, currently testing recordings with my voice, but just in case I am to record myself and friends gaming, I would need to figure out the audio issue I'm having

[dusky oak]

Hello! If you see this, could you give me a nod if this wil work at all? Funny cause I ran to a high-end hardware store and they don't even know the difference between 2.0 and 3.0 and most of their boxes don't indicate, so I decided to buy it online after all.

[lone crypt]

Yes that is fine.
It specifies usb3.2 which is higher than 3.0; the minimum you needed.

[dusky oak]

awesooooooooooome thank yooooooou

[lone crypt]

Do you have a question?
We can only help if you ask a question or describe your issue

[broken lava]

Device: EL Gato HD60 X
Software & Version: Up to date
Windows/Mac Version: Windows 11
Console/Dual PC: PS5/ Custom PC
PC/Mac Specs: Device name DESKTOP-CU5QOP1
Processor AMD Ryzen 5 9600X 6-Core Processor (3.90 GHz)
Installed RAM 32.0 GB (31.2 GB usable)
Device ID E2B53663-BEBD-4DBB-BFD6-94A01C36C52C
Product ID 00325-96718-28508-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Monitor/TV Model:
Are you using the cable included in the box? (Yes/No): yes
Question/Issue: I have my Capture card hooked up to my PS5. Yesterday, it was working fine. However, despite me changing no settings, it now won't work. My EL Gato Studio will show my PS5 screen for a few seconds, then flash back to "no signal" for even longer, over and over

[lone crypt]

Is there a display connected to the capture card output port?

[broken lava]

Yes.

And HDCP is already set to off

[lone crypt]

And is there anything else connected to a different port on that same display?

[broken lava]

No, just the power supply

[lone crypt]

Ok.
So probably this is a EDID issue and should just be a matter of finding which setting is the most stable.
Open the right side panel in Elgato studio using the button next to the settings cog.
Usually display or merged is the best setting when a passthrough display is connected.
But if that’s not working great you could try internal next, which will override the EDID from the connected display.

Sometimes need to power cycle all connected devices when changing EDID, to get the console to fully update to the new one.

[broken lava]

Changed the setting to Internal, turned off my PC and PS5 for five minutes, started everything back up, same issue

Never mind! I just suddenly chose to work

lol

Thank you!!!

[lone crypt]

Might take some trial and error to find the one that seems to be the most reliable.
There might even be a custom EDID that only allows the mode you want to use, forcing both devices to agree since there’s only one available between them.
But.. usually that’s not necessary.

[loud terrace]

I’ve been doing test recordings on Elgato Studio with a 4K X capture card, but I can’t hear anything from them.

[lone crypt]

You’ll need to explain what your setup is.
Source device, how are you routing the audio, etc.

[cosmic bramble]

HD60S+ is just a UVC video device. No reason it wouldn't work in OBS on Linux.

Any particular reason to want a card formfactor?

I've started picking up UVC more and more. I do have a couple of Decklink cards in some capture machines though that have official Linux support. Blackmagic will charge you a pretty penny though.

[loud terrace]

The given HDMI cable, and the HDMI audio. I’ve just been using my Cyborg 15 A13V Gaming Laptop connected to the capture card. I tried Analog with my chat link pro cord attached to a controller plugged into my laptop, still nothing

[lone crypt]

What’s the source device? Are you sure it’s sending audio in the first place?
Trying to get a picture of what’s going on so I can hopefully suggest something to check

[loud terrace]

Just in case, I took screenshots of the setup on Elgato Studio. Or is there something else needed?

[lone crypt]

It looks like you’re capturing a computer… that is also running Elgato Studio?
Are you trying to capture a computer on the same computer?

I keep asking what the source device is…. Maybe this is why we are confused

[loud terrace]

Same computer

[past basin]

USB is reliable in an environment where it's not competeing with other devices - eg we sometimes see folks doing something else high bandwidth like recording to external SSDs during capture who get issues with their capture cards because they're both on the same USB controller. Check that your high bandwidth devices are reporting on different USB controllers for best results with the USB cards, if you've started hitting issues. In most typical use scenarios the USB cards are fine, especialyl when apps like OBS are allowed to buffer the video.

[lone crypt]

Oh oh!
You don’t need a capture card for that. No benefit at all.
Capture cards are for receiving hdmi input from another device.

If you’re capturing gameplay on the same computer just use OBS on that computer. No hardware.

[onyx dagger]

Hello, I'm having difficulty getting HDMI output from my Gamecube through my new eon HDGC mk-II on my Elgato 4K60 Pro.

In terms of troubleshooting, The Gamecube is outputting fine to my TV and my Capturecard is accepting my Nintendo Switch 2 no problem.

any suggestions to fix this weird shearing?

audio playback is clean, its just video

[past basin]

Have you already restarted everything including the host computer? I've seen that shearing on my own setup only once and it cleared up via restart.
Otherwise you might want to try changing the EDID input mode using the settings in 4K Capture Utility, under the device tab. You may need to restart the converter after changing this to get it to resync, or at least disconnect and reconnect the HDMI cable.

[onyx dagger]

tried rebooting a couple times, in the new Elgato Studio app there's no EDID settings that I could find. it lets me change resolutions but it only has 4 resolutions unlike the old 4K Capture Utility

The converter is outputting 480p at the moment but I can change it to any of the GameCube's native variations

changing Resolution between the four here has done nothing to either improve or worsen

[lone crypt]

Open the capture card settings side panel using the button next to the settings cog at top right.

[past basin]

In the newer Studio app it's in the side panel as JnTracks was saying.

[onyx dagger]

thanks for the heads up, I went through and changed the Input mode to Display but none of the resolutions were able to fix the shearing. after some thinking about it the capture card might be trying to force the wrong aspect ratio of 16:9 instead of taking in the native 4:3.

[past basin]

That's possible. I would suggest also testing internal EDID though to maximize compatibility with the card instead of the display in the HDMI OUT. Don't forget to restart the converter to get it to resync to be sure it takes the new settings.

[onyx dagger]

Internal still has it split, I noticed that there's custom profiles is there a 4:3 preset available?

any idea what I even call this problem so I can search it?

I can't be the only retro gamer to be alive and troubleshooting

[past basin]

I honestly don't know if the card will take 4:3, some of them won't. 4K60 Pro Mk.2 and the newer 4K Pro are a bit more flexible than the original 4K60 Pro though

Does your converter offer upscaling?

[onyx dagger]

it can't upscale sadly, it just does the 6 native resolutions on the Gamecube of 240p, 288p, 480i, 576i, 480p, and 576p. Its built to get perfect signal quality with zero latency

[raven hamlet]

Does anyone know if its possible to set up a dual stream pc and mac with pc being the gaming device and macbook being the streaming device? Currently using M4 chip and was looking to buy stream deck + and capture card 4k s

[past basin]

Yeah, that card expected 480p in 16:9, at 720x480 instead of 640x480 it seems. 576 might be an option though as that's listed as supported.

https://help.elgato.com/hc/en-us/articles/360027960392-Elgato-Game-Capture-4K60-Pro-Supported-Resolutions-and-Frame-Rates

[past basin]

Should be fine, yes. MacBook Pro might perform better though since it has active cooling, but I've seen folks stream with the Air or even the M4 iPad too.

[onyx dagger]

pulling up the on-board menu for the converter it gave me this readout for current resolution

In: 666x448p60
Out: 720x480p60

[past basin]

Does using a different app instead of Elgato Studio affect the issue?

[onyx dagger]

I don't have any others on My PC other than the 4k Capture Utility

[past basin]

Same thing with that app?

[onyx dagger]

on the old app its just a black screen with no audio

[past basin]

New app was closed first, right?

[onyx dagger]

it is detecting a 480p59 source though

[past basin]

It occurs to me that I'm not sure a NTSC based GameCube would actually output in 576p itself.

[onyx dagger]

So what's the plan of action on this?

[past basin]

Honestly, couldn't say - the original 4K60 Pro is old enough I haven't worked with it. You could check in with support but if the issue is that it doesn't support 4:3 you're going to want to change your converter for a scaler, or opt for a different capture card with 4:3 support.

I can't only guess that's what's happening here though

[rough verge]

is there anyway to turn off hotkeys? I am trying to record on radeon but there is a popup of elgato on the button right corner and I want that gone

[past basin]

It should only run those while 4K Capture Utility is running. I'm not sure the new app, Elgato Studio even has them tbh.

[hexed flicker]

Hello, i just purchased an Elgato 4K S and I'm having an issue where my gameplay audio Desync, i deactivate then activate and sound fixes for a little bit then it desync again.

[past basin]

Are you using OBS or Streamlabs Desktop? If so mute the card and add it again as an audio input capture - pulling the audio from the cards audio interface usually resolves that in OBS based apps.

[hexed flicker]

Yes im using OBS, ill give that a try once im back home.

[snow hound]

hello i recently got an Elgato HD60X and the recording works in obs and elgato studios.... but it wont show my tabs like spotify, discord, any video game, etc. How can i fix this?

[past basin]

It shouldn't be able to differentiate that - it takes the video as it's output. Are you sure you added it to OBS as a Video Capture Device? Is there another screen hooked up tot he gaming PC and do those elements show up on that screen?

The exception would be HDCP protected content, but that shouldn't trip up things like Discord or games

[snow hound]

i have it added as a VCD yeah, and no i have one singular monitor

also it started working but the audio is now just a bunch of loud "noise" (static)

ope

[past basin]

Make sure your audio format is stereo on the gaming PC - the card can't process things like Dolby digital and the like

[snow hound]

that just went away too

wt heck

guess my pc warmed up to it?

weird

well thank you anyways

[past basin]

Glad it's working at least

[snow hound]

for real XD

[raven hamlet]

hi, can someone please let me know if the 4k S support 3440x1440 screen

[past basin]

Not officially no. 4K X does.

[edgy yew]

So does anyone know how I can talk to people in my game while I’m streaming on the 4ks cause after I did analog audio my mic connected to the chat link pro my mic doesn’t work for my ps5 is that supposed to be like this?

[past basin]

That sounds like you've got the Chat Link Pro hooked up ther wrong way. Make sure the 4 connector end (three black separator bands on the plug) is going into the console controller. That's the end with the mic connection so should be going to the console.

[median hare]

Hi everyone! Would anyone be able to help assist? My friend is currently trying to get the Elgato 4Ks model to appear within OBS. They have a Mac and they aren’t understanding why it’s not showing up. Could anyone help with troubleshooting?

[haughty mountain]

Device: Elgato HD60 Pro
Software & Version: Elgato 4K Capture Utility 1.7.16 (10419)
Windows/Mac Version: Windows
Console/Dual PC: Console
PC/Mac Specs: PC - Win 11, 40 GB Ram, NVIDIA GeForceRTX 4070, AMD Ryzen 7 2700
Monitor/TV Model: MSI G32C4X
Are you using the cable included in the box? (Yes/No): No
Question/Issue: Any HD60 Pro folks in the Discord? I've used mine for years (I've used this card since April 2019) and love it, but today for some reason video is not showing up in the 4K Capture Utility but showing in the pass through. It's showing there's a signal but it's just.....black. Prior to putting in a ticket, does anyone have any insight?

[raven hamlet]

Hi, im using the elgato 4k S and trying to record/stream my pc from my macbook. Obs doesn’t want to record 120fps for some reason, when i tried the 120fps options, its either very choppy or in slow motion whenever i move around, any fix on this? Im using macbook pro M4

[lone crypt]

Probably not connected to the right speed port. But Need to know more to give a better answer.
Could also be privacy settings.

[lone crypt]

Have you done any basic stuff like power cycling the devices?
What about a different app like OBS or Elgato Studio.
(4k CU has been end of life for a long time now)

[lone crypt]

Assuming the source is actually 120fps…
A good early test to learn where the problem might be is to try different apps.

[raven hamlet]

so my in game frame rate is above 120, do it need to put a 120 cap on it? IK tried recording with the elgato studio app but still get choppy video

[lone crypt]

If it’s not divisible by 120 then the frame timing of the capture could get off and it would look jittery and not smoothe

Try capping the game frame rate to 120

Or capturing a lower multiple of what your game runs at

Check that buffering is enabled of the video source, too. That helps keep frame timing smooth

[raven hamlet]

ok so it was the vsynce, i just needed to enable it

but now the video is in slow motion

[lone crypt]

Oh that’s a nice simple one

[raven hamlet]

like the midle part of the video is in slow motion

the start and end is fine

wait i think its the quicktime issue, lemme check

[lone crypt]

Yeah that’s not a thing that capture cards can do. 😎

[haughty mountain]

I only moderately panicked since it's the PCIe one and it isn't as easy to power cycle but BEHOLD rebooting the computer did help! Thanks!

[lone crypt]

I think the procedure for pci if you need to truly cold reboot is to power down computer and cut power to the supply using its switch. For a few minutes.
But I guess you didn’t need to take it that far.

[haughty mountain]

Noted for future reference. I'm also only using 4k Capture because I didn't think the HD60 Pro was compatible with Elgato Studio. I use it when I don't want to have to open OBS

[daring chasm]

did the last update for the elgato capture card software mess something up

im not getting anything anymore

[feral oasis]

Why is the audio fuzzy when I put on my headphones? How do I fix the fuzzy audio?

[jagged glen]

I was looking for a fix for the white pixels on the border of the screen using elgato studio, I know I can set the theme to dark mode, but the border pixels persist and are a dark grey that makes my mini-led freak out with bright content. Is there any fix to this? Thank you.

[jagged glen]

The reason I am using elgato studio is to keep the card updated (4k X). I used to use 4k utility and can still switch back but I find studio's audio is more stable, crackling, audio cutting out here and there. I am using a 10gbps usb c cable plugged right into the 10 gig usb c port on the back.

[feral oasis]

I have a question, whenever I open stream labs. The old application used to pop up immediately and now with the new application, stream labs isnt picking it up as game. Is there like setting I should put or something?

[past basin]

Don't capture the app, add your card as a Video Capture Device to the Stream Labs sources.

[past basin]

I suspect that's a bug - I'd reach out to #official-tech-support
That said you could also try Meld Studio or OBS instead, as both of those should also have a fullscreen (in OBS it would be projector mode)

[past basin]

If you updated the card, restart everything. If it's an internal card do a full shutdown on the PC, leave it powered for 20-30 seconds before powering it back on. Beyond that it would help to know the setup here - what card are you working with, what are you trying to capture with it?

[feral oasis]

I’m trying to capture my playing game play

[past basin]

What sort of DEVICE are you trying to capture? PS5? Xbox? dual PC? etc

[feral oasis]

Ps5

[past basin]

Also what specific model of card, and have you done the full shutdown to powercycle everything since the update?

[feral oasis]

I have the 4K X capture card.

[past basin]

After the firmware flash did you unplug the USB to powercycle the card? If not the amber light is probably still on the front indicating it needs a reset

After that restart the PS5 to trigger it to resync with the card

[feral oasis]

I haven’t reset it, the light is blue

[past basin]

Reset it anyway, that's supposed to be done after a firmware flash

[feral oasis]

I figured for it to show up on my screen, I pressed in the screen capture and it seems to work just fine. Thank you so much. :)

[past basin]

Yeah you should still ideally use Video Capture Device and close other apps like Studio for best performance. Can also get issues with audio sometimes with the other capture methods since you wind up working with the desktop audio or app audio instead of the direct audio source

If you need to pop it out for fullscreen play use projector mode

[dusky oak]

HI! I found you, my cable arrived today and it works. I have no more questions but only thanks. Thank you!

[lone crypt]

Great news!

[daring hearth]

Hi, can anyone please help me with setting up of elgatox hd60x on my Mac book air M4. Because when I connect it on Mac and open the studio it shows my ipad screen but when I try to set up streaming on obs a Black screen appears instead of the ipad screen . Any suggestions on fixing this ?

[lone crypt]

Did you close Elgato studio before starting OBS?
USB capture cards cannot be addressed in more than one app at the same time.

[daring hearth]

Yes I did

[lone crypt]

In that case, maybe it’s a privacy settings thing?

Or I wonder if just restarting would help, if the other app handle fully let go of it yet, or something.
See that some on windows but…

[daring hearth]

On windows it is working just fine

I wanted to start streaming from iOS

I tried restarting as well but still the same

[daring hearth]

I have given permission to the app

[fierce osprey]

Hello, I bought a cam link to work with my d3400 Nikon camera and I am kind of confused. I have the dummy battery and whenever I try to turn on the camera there is just a black screen and the power light is on yellow. I am confused if my camera doesn’t work with the cam link or if I need a new battery.

[past basin]

Do you have the camera in live view mode?

[fierce osprey]

I can’t tell because the camera screen is just black but I tried it

[deep solstice]

I just got a capture card it’s all hooked up I’m on ps5 but if I plug my headset into my controller all audio goes away

On streamlabs

[lone crypt]

PS can only send audio to hdmi or headphones at one time; not both.

If you’re using a wired headset on the controller, you use a chat link cable to split the audio to the capture card analog audio in.

[deep solstice]

So if I get a chat link cable I’ll be able to talk in game chat @lone crypt

[lone crypt]

Yes, the chat link makes a copy of the sound you hear in the headset, sending that to the capture card.
Note that it still doesn’t capture your voice on the capture card. But just what you hear in the headset.

[deep solstice]

Well ig I need to buy a chat link so I can talk to people in the game

[lone crypt]

The pro version of chat link has a built in ground loop isolator, which is necessary in some configurations to avoid a loud buzz in the audio.
(If you’re comparing)

[spring knot]

Hey would anyone be able to help me with Game Capture HD60 X?

[deep solstice]

Ok thank you

[spring knot]

I have the IN hdmi cord connected to my Xbox, the OUT hdmi cord connected to my monitor and the USB-C cord connected to my computer. Everything is working but it’s not showing up on OBS

it also has a red flashing light on it

[lone crypt]

Rapid red flashing indicates no or invalid HDMI signal.

HDCP being enabled could cause this

[spring knot]

How would I fix that? It shows the XBox on the monitor but not as a option on OBS

[lone crypt]

For legal grey area reasons, we aren’t allowed to describe disabling HDCP.

[spring knot]

Like is it possible to do it without disabling it?

[lone crypt]

No, capturing a console is not possible without disabling it.
We just aren’t supposed to tell you how to here in discord.

There must be some other way to find that info on the internet. 😎

[spring knot]

Once it’s disabled would there be any light on it? I have it disabled and unplugged and plugged it back in and now it has no light

Though it still doesn’t show up in OBS display capture

[lone crypt]

OBS video capture source is what you should be using for a capture card

I think it’s supposed to have a blue light when it’s on and signal is good.

Is the usb port 3.0 or faster?

[spring knot]

How would I find that out?

[lone crypt]

Motherboard manual?
They would be labeled SS for super speed and are usually blue on the plastic part.
Faster is ok as well

[spring knot]

When I plug it into my computer has a blue light then it goes back to red flashing

[lone crypt]

Elgato studio will show you some warnings if there is something wrong.

So hdmi is still not a good signal

[spring knot]

So I assume it’s still the HDCP? Or would it a hdmi cord issue?

[lone crypt]

It could be a variety of things. Could just be an incompatible video mode like To high a resolution or frame rate for the card.
Try Elgato studio since it can show warnings if it detects something wrong

[spring knot]

I have the app now and it says “No device found”

I also use Xbox X/S and the elgato website says that HDCP is turned off by default

[lone crypt]

USB is not connected.

In OBS were you ever able to add the video capture source? It shouldn’t have shown up in the list of video devices if it’s not connected properly to a usb 3.0 port

[spring knot]

I don’t see video capture source on OBS

there is video capture device

[lone crypt]

That would be it, adding that source is what you’d need. And your capture card will appear in the list of available devices to select for that source…. Once it’s connected to your computer on a usb 3.0 or faster port.

[spring knot]

Alright now how do I know if it’s a 3.0 or faster port?

wait a minute

I figured it out..

For some reason I hide the USB cord that came with the HD60 underneath the black piece inside the box

Though for some reason in OBS it’s just black while in the elgato studio it works

[past basin]

Make sure you closed it in Studio before opening it in OBS. Only one app at a time can use the UVC based USB cards in Windows.

If you didn't close Studio, then either restart OBS or go into the source properties and deactivate/reactivate it

[spring knot]

Ohh alright, it works now

thanks

[hearty hearth]

I'm curious. does passthrough function on the 4K Pro if the computer is powered off?

[zinc hill]

I was streaming my Switch 2 via my HD60X to YouTube last night, abd when I tried to stream it to a friend's VC along side it, it wouldn't load and just kept showing the stream loading animation until it would eventually show a 2011 error. I also tested the card in the same VC this morning without streaming to anything else but the error still occurred.

I've tried making sure I wasn't running the El Gato Capture Utility at the same time (which I didnt have running anyway so I could stream it to OBS anyway), as well as turning hardware acceleration on Discord off, but to no avail.

Anyone else have this issue before? Never had this issue with my Switch 1, and turning HDR off on my Switch 2 didnt seem to do anything either.

[past basin]

Only if you have an always on PCIe port. The passthrough needs power to work.

[past basin]

Restarting Discord usually clears that up. Discord's streaming setup can get odd quirks

[zinc hill]

Yeah I tried that too; restarted and ran it as Administrator but to also no avail lol

[elder sable]

hey everyone, i have an interesting issue with my 4k60pro MK2. i have it set up to capture my ps5. it captures it no problem. as soon as i get in a game of Fortnite on my PC *, the capture stops working and shows "No Signal". this only happens with Fortnite on PC specifically, i have tried other games that are GPU heavy and it works fine, any ideas?

if i close fortnite on pc and reactivate the capture card, it then works, but ideally i want to capture my ps5 while i am able to use fortnite on my pc

[past basin]

This is an issue with their anti cheat system - it blocks Directshow which that card uses.

Riot's does the same thing now too iirc

For the Elgato cards it only affects the PCIe ones, and really old ones though - the UVC based ones (newer USB models) aren't affected as they don't use Directshow, but the OS's UVC driver instead

[elder sable]

i see, makes total sense

any way to circumvent the anti cheat system?

[past basin]

Not that I'm aware of no. Short of replacing the entire card with a UVC based model anyway, which isn't usually realistic

[elder sable]

cool, thanks!

[past basin]

Good luck with it, you could check with Epic's support too, but I don't think they'll have an update on it

[quasi lava]

Any advice for the Elgato Studio program that starts to lose frames like crazy?
I can't play looking at it because it just starts to hurt my eyes playing.

[feral oasis]

When I was paying on my ps5 with the 4K X Elgato from time to time the sound would distort when I wear my Bluetooth headphones.

[past basin]

Try another app like Meld or OBS to see if it's just Studio that's the issue or something interfering with the card. Also try updating GPU drivers and the like

[past basin]

Bluetooth? So the headphones are on the PC? Does the issue recover itself and what app are you using the card with?

[quasi lava]

What if it still has issues?
Is it then a CPU or GPU issue?

[cedar veldt]

Ho Folks,

Can the cards or is there a card that can be used side by side in tandem?
Two cards working along side eachother cathering one wide dual 4K resolution.
I want to buy a monitor that uses 2 cables for dual / Side-by-Side 4K resolution using 2 cards to capture.

Will wait untill next gen. 4K 360Hz on large displays becomes available.
Like the Odyssey Neo but faster next gen.
If there is a model card that can keep up with that ofcourse.
Preferably recording in high refreshrate in full resolution.
Already got a 10Gb/s server for storage.

[past basin]

Then it could be a Windows, setting, GPU having issues keeping up the load, UVC driver problems, system running low on resources, overheat - no way to tell without further testing, that's why you start with trying to narrow down the big things - eg, is it the app or the card (or the connection to the card).

[past basin]

. . I'm not sure there's even a GPU that'll keep up with that kind of video encoding tbh, let alone a capture card. Trying to live encode dual 4K 360Hz video streams (or one super ultrawide 360Hz one), would require an absolute beast of a dedicated streaming/recording computer, even with hardware encoders.

But if the hardware were available, you could pair two capture cards, one on each feed (assuming this feed is HDMI and treated like dual displays), and combine them in a canvas with an app like OBS. Though OBS generally doesn't like recording above 120fps.

I don't even want to imagine how bloody huge those video files are going to be, especially with recent storage prices.

[feral oasis]

The app I use is the newest app for the capture card. I use the headphones for the PC.

[velvet ridge]

So while I'm Streaming my Switch 2 with my Capture Card the 4k S
I am having severe frame loss like, where it is so choppy and laggy it visually hurts to look at.
https://medal.tv/games/elgato-game-capture/clips/ms2yOmWDHO96wTJ19?invite=cr-MSxDM3ksMTM4NzM0MzE&v=21 (Heres a medal clip to show)

[warped ledge]

are you only recording or streaming?

[velvet ridge]

I wasnt even recording or streaming during that

[warped ledge]

so you're using preview?

[velvet ridge]

Preview?

[warped ledge]

viewing the game, but not recording or streaming? what are your PC specs and gpu?

oh medal is your broadcasting software...

[velvet ridge]

4070 super
and a 7800x3d

[velvet ridge]

Yeahh I just wanted to clip it to show how it was laggin

[warped ledge]

I bet medal is taking up a lot of resources... and not sure the settings for the capture card. canyou show the interface setup. this is a new software I'm looking up the articles.

[velvet ridge]

I checked Task manager while it was happening, I was about 40ish %

[warped ledge]

i can't post the link, but I'll dm you.

[velvet ridge]

on memory atleast
but when I reset everything it cleared up a bit
and alr

[warped ledge]

I sent the link on medal.

[velvet ridge]

Well it went smoother

[warped ledge]

✅

I'd suggest following their guide for setup, on custom.

[velvet ridge]

alr thank you

[warped ledge]

you're welcome!

[zinc hill]

#capture-cards message

Following up on this issue I posted the other day, any ideas? Restarting Discord didnt seem to help much

[feral oasis]

My capture card keeps making the audio sound fuzzy and distorted and I don’t know now to fix it. I have an Elgato 4K X I use it to stream my gameplay with my ps5.

[past basin]

Usual hiccups there are the ps5 being set to the wrong audio format - check that it's audio settings are set to prefer Linear PCM. Next common issue is noise cancellation getting applied to the card - are you using Windows or a Mac, and what app are you using with the card? That will affect how you check that.

[past basin]

Does it work with other apps? And are any other apps trying ot use the card the same time as Discord?

[feral oasis]

I haven’t tried on discord. I use a window computer.

[feral oasis]

I figured out that streamlabs is making the audio sound muffled or distorted. Is there is a setting on streamlabs that can fix that issue?

[lone crypt]

That could be noise reduction processor applied in streamlabs.

[brave radish]

Hello there, we're in 2026 any chance we got something for an edid 5120x1440 240 hz now or still no news ?

[feral oasis]

Is there a way to turn that off?

[lone crypt]

Of course. In fact you probably needed to add it in the first place. If it’s anything like OBS.
In OBS it would be called filters on the video source.

[past basin]

Given that even without HDR that would require more bandwidth than you can get over HDMI 2.1 (without using capture breaking DSC at least), probably not, no.

[warped ledge]

I think the most that we’ve seen is 21:9 in capture cards.

[barren sable]

Need help my capture cards not picking up any game audio

[brave radish]

Aww so long wish they'd do something it's boring to put 21:9 aspect ratio 🙁

[warped ledge]

I understand, but we don't know what direction they will take in the future. We can only hope.

[mighty egret]

helo there everynbdy i am in need of some help... well , just understanding how my 4k cc works im kinda confused'

jesus dont mind my spelling 🤣

[past basin]

What specific things dod you need to know here?

[warped ledge]

try a different USB port.

[mighty egret]

well heres the thing.

i have the built in 4k and i have 2 monitors, i have my xbox series x plugged into my in and my out from the elgato wired to my monitor.

im pretty sure thats how its suposed to be setup but in order for me to stream i have to run the xbox taking over monitor one with no pc access unless im using my second monitor.

i can use the 4k capture pc APP and just screen capture my display for obs but when i run a system through the 4k window its EXTREEEEEEMEEEEEEEEELY delayed and laggy

ive tried everything and really dont want to give up that whole pc screen

[past basin]

You don't need to use the HDMI OUT - that's optional. It's preferred if you have an extra screen though as playing thorugh the capture app can cause a slight amount of delay. For the newer card's I'd use Elgato Studio though, not the old 4K Capture Utility as that has higher latency

[mighty egret]

ahhhhh

elgao studio ehhh

[past basin]

If you're streaming with an app like OBS or Streamlabs though I'd also suggest just using that and propping your video capture source out to a Projector Window (or fullscreen projector)

That way you only need one app running

[azure nimbus]

Hello, I was wondering if anyone could help me with my 4k s capture card and switching it to 1440p on my monitor. It's currently greyed out despite me having a 1440p monitor

[past basin]

What sort of device are you capturing with it? Also is your Input EDID mode set to Display?

[upbeat pumice]

Hey, wanted to set up my Switch 2 ahead of a new game release but I am not getting a signal despite all cables connected. I have the HDMI from the capture card connected to my main monitor, shouldn't be a problem right?

Or do I need to pull out my old TV?

[past basin]

Did you double check that the Cable from the Switch 2 dock is going into the HDMI IN port, and not the OUT on? Out woudl be going to the TV.
Does it show a source signal at all in the top right of 4K Capture Utility there? Also what card are you using?

[upbeat pumice]

Fixed it, had to put it into my 2nd monitor which is 1080p while my Main is 1440p

Not sure if it had to do with that but I do have a signal now on the second one

So it cfan't been the cables

[past basin]

Ah, might have tripped up what format the Switch 2 was outputting

If it works it works though, glad you got it sorted

[upbeat pumice]

I only got a HD60 S+ so not like I can get 2K with that lmao

[past basin]

Ah, that'd do it, yeah. If the Swtich was getting the EDID from the monitor it might have been trying 1440p which would give HD60 S+ issues

HD60 S+ also has some quirks with HDR support too - it only handles YUV420 format instead of the now more common YUV422. I'm unsure what format the Switch 2 outputs it's HDR on, but if the 1440p screen did HDR that could also result in no signal if the Swtich tried to use it

[upbeat pumice]

I dont really do much Switch recording these days so I am not really in need to upgrade at the moment but given I want a PS5 later this year I guess it's gonna be a must. I mean who wants to play 1080p on PS5?

[upbeat pumice]

Biggest problem is that there is still a delay on monitor so if I want to be lagless I gotta setup my TV lmao

[past basin]

There shouldn't be a delay on the passthrough monitor - if you're seeing that on the one hooked in the HDMI out see if it has a game mode in the menus. Somtimes a capture card can prevent a screen that has a game mode from going into it automatically and it just needs to be set manually

[azure nimbus]

i got it figured out thank you!

i do have another question about installing a internal capture card

am I able to install it in the pcie slot that's smaller than the one you would usually install a graphics card. if that makes sense. will it work as good?

[past basin]

That depends on the motherboard - a lot of slots aren't wired up to match the phsyical size of the slot, and some others may split PCIe lanes differently depending on things like what m.2 slots you have in use. You'll need to check your motherboard manual or tech specs to confirm that the slot you want to use is at least PCIe 2.0 x4 - the x4 lanes or higher are the usual hangup

So as long as it's a x4 slot not an x1 or something, it's usually good

[mystic maple]

Hi! I recently built a new pc and wanted to start using my capture cards on it. It all seemed to be working until i started listening in more and it seems that there are some pops, skips, and crackles in monitor and audio recording. It happens on everything like 4k capture, elgato studio, and obs. It was working fine before so i was wondering what on the new pc could be causing this. I'm using a Switch 2 with a 4K X if that helps!

[warped ledge]

check to see if usb suspend, and also check a different usb 3.2, or 3.0 port.

[mystic maple]

As in the USB suspends to reduce power? I do have that turned off already. As for different ports, I don't have many usb-c ports on my board, I have one USB C 10Gbps (currently plugged in) and two USB4 40Gbps type C ports. I can try those other two again but it didn't seem all that different

[warped ledge]

Awesome, let me know your findings once you try those ports.

[mystic maple]

Trying them out now. Seems a bit better but there is some occasional pops and skips if you pay attention enough

[warped ledge]

Do you have any other cables that might be causing audio interference? Or is it just the USB-C to the capture card to the PC and then the HDMI to either console or gaming PC

[mystic maple]

What cables could cause interference? On the mobo, there are some peripherals like a mic, keyboard, etc. There is another capture card nearby for my older consoles, but that's usually left unplugged when inactive

But generally around where the 4k x is physically placed, it's just the card, hdmi, and it's data/power to the pc

[timber canyon]

Hey, I've been having this thing when I'm sharing elgato studio on discord. So when i open studio for the first time and share it, it'll show only the source. but the moment i start capturing something

it goes straight to this

[past basin]

Ideally use the capture tab in Discord and stream the capture card directly instead of going through another app. If you have to stream Studio put it in fullscreen first so you don't get the UI.

[azure nimbus]

Thank you. I decided to return it because it just doesn’t fit. The reason why I really wanted to switch to internal was because I would get this crackling noise sometimes when using the external 4k s capture card.

Wasn’t sure how to fix it

Can’t find anything online that actually works

[pseudo lintel]

im having problems trying to download elgato studio on my chromebook i dont think it supports it what can i do ?

[past basin]

Elgato Studio requires Windows 11 or macOS. I'm not actually sure a Chromebook will support a capture card at all tbh. If there are apps for it that support UVC cameras, some of the cards MIGHT work, but it wouldn't be officially supported if you run into issues.

[pseudo lintel]

Ooh thank you man appreciate but yep it doesn’t support it

[pulsar garnet]

ok you know what, i just figured since the max resolution the 360 can output is 1080p at 60fps, i might as well just switch back to the elgato neo for my 360, since i never had flickering problems when using it and it can also output 1080p at 60 fps, weird that this only happens on my 360 while other consoles work all fine

[iron oyster]

Hi I have a 4k x and this page https://help.elgato.com/hc/en-us/articles/32818070989329-Elgato-Game-Capture-4K-X-Firmware-Update says to update with 4k capture utility 1.7.15. The link doesn't work and sends me to get Elgato Studio. The firmware from Elgato Studio says I have 25.8.15 and the latest is 25.02.10 (which is 2026)

I'm specifically have the audio distorted sound issue but I don't know how to update firmware because Elgato Studio does not seem to support it. 😐 What am I missing?

[iron oyster]

I was able to download and install 4k Capture Utility v1.7.16.10414 and still not able to update firmware.

No firmware update button and get distorted sound via hdmi

[lone crypt]

I’m not knowledgeable about the firmware versions exactly, but elgeto studio replaced 4kCU some time ago. So that’s the one I would expect to be able to update the firmware correctly.
Often with Elgato apps you hold ctrl/cmd when clicking the device settings to show a firmware update button.

But again, not sure if that’s actually what you need.

For distorted audio, I would ask, “distorted in what way?”
And make sure your source device is sending stereo PCM.
And you said over hdmi; does that mean you get clean audio on the card’s analog port?

[iron oyster]

Ctrl click on device makes device disappear entirely in Elgato Studio 🙁

Distorted as it were being filtered for voices. On source PC I am using wavelink to set a mix and sending output to HDMI audio. When I set output local headset, sounds perfect

Latest firmware shows: Fixed an audio issue that caused excessively loud or distorted sound when 4K X was connected to 5Gbps USB 3.0 ports.

Have not tried analog yet

[lone crypt]

Loud distorted doesn’t sound like the problem you’re having. If it sounds like voice isolation processing then it probably is!

Check the device properties in windows sound control panel

Assuming you’re not adding a voice isolation filter in OBS or something.
Windows probably turned one on

[iron oyster]

Nope, still borked

Not using obs, using wavelink to send output hdmi

I put both 4k x and my headphones as output on the mix and local headphones are fine

[lone crypt]

So it's a dual PC... and the audio is fine on the sending end.
On the stream computer check one more thing. Open the old version of the sound devices panel (win key and type mmsys.cpl)
That panel find your capture card in the recording tab and check properties. Look for enhancements or spatial effects.

That really does sound like something messing with the channels or trying to process it in some weird way

[iron oyster]

Ty ty will do

[serene cosmos]

okay so essentially i havent used my caputre card in a while, i went to use it now but for some reaso its either
A: some cables are saying i need a 3.0 port (which i definetly have, checked device manager and the inner port is blue)
B: some cables the capture card lights up, but doesnt appear on device manager and it says no captue devices found

is there any way to fix this? like am i going to need a new cable, is it an issue w the card etc

[lone crypt]

It’s almost certainly an issue with a cable (or adapter or hub), but in rare cases this could be a connector on the port or capture card… possible… but very unlikely.

Download usb tree viewer to visualize your computer’s usb controller structure and get more info that will help you diagnose.

[serene cosmos]

https://www.uwe-sieber.de/usbtreeview_e.html#download

this one here?

[lone crypt]

yes

[serene cosmos]

how do i work this app, im sorry mate im not very good with tech

thats my stuff there

[lone crypt]

looks like you're not showing everything there, but I can't see the capture card yet

[serene cosmos]

thats my problem, half the cables it doesnt even show up

ill plug one of the ones that says i need the 3.0 into it

[lone crypt]

look, we can keep dancing around this if you want, but the problem is either your cable is broken or dirty, or the port is not fast enough

Ok great, you found it

[serene cosmos]

no need to be like that about it man, im just trynna make this work

[lone crypt]

now when you click on it you'll see some info on the right panel

[lone crypt]

there you go

see where it says "USB version"?

[serene cosmos]

on the second one

yeah i see ya

[lone crypt]

2.1 means it's falling back to 2.0 speeds because the usb 3.0 pins are not connected

[serene cosmos]

so its to do with the cable being damaged?

[lone crypt]

damaged or dirty. for some reason the additional pins required for 3.0 speed are not connecting

so it falls back to 2.0

[serene cosmos]

how would i know that a cable im buying is a 3.0? ive looked at some online in stores nearby and none of them seem to specify 2.0 or 3.0

[lone crypt]

they will specify.
If they don't say 3.0 data speed or higher, then they are probably just 2.0 and only intended for charging

[serene cosmos]

i think im going to need to order a cable online then damn, cheers for the help mate

[lone crypt]

If you haven't at least tried some other ports, it might be worth doing. But cables break more easily than ports do. so yes. probably.

we have also seen just... dust and grime causing this. but it's rare

[serene cosmos]

i have 3.1s ill try it in there, if not i might be on a trip to curries

do you mind if i look at some and send you it to double check its the right stuff?

[lone crypt]

sure no problem. Or anybody available might respond.
But the only things are that it has the right connectors, (A or C) and that the data speed is at least 3.0 Higher works, too.
If the package says that, it will be fine. From there you're just buying asthetics.

and maybe durability. 😎

[serene cosmos]

yeah man ive found the one, specifices 3.0 on it so hopefully this works

i have just found another blue port cable so HOPEFULLY this works

if not amazon prime will work lol

appreciate all the help

[misty vale]

Salut 👋

J’ai un souci assez chelou avec mon Elgato HD60 X : dès que j’ouvre un logiciel de capture (Streamlabs / 4K Capture Utility / TikTok Live Studio), j’ai de petites saccades audio sur le son de la PS5 & Switch 2 (j'ai tester les deux consoles).

👉 Sans logiciel ouvert : tout est parfait
👉 Dès qu’un logiciel capture : micro-saccades direct

J’ai testé pas mal de trucs (USB, HDMI, drivers, réglages PS5 48 kHz, etc.), mais rien n’y fait.

📹 Vidéo du bug : https://youtu.be/9x5-pN-nydk

Si quelqu’un a déjà eu ça ou une idée, je prends 🙏

[lone crypt]

The discord is English language only, I’m afraid.

[misty vale]

Ah… Could you watch the video and tell me if you understand where the sound problem in the video is coming from?

[lone crypt]

I hear that popping sound.
It looks like you’ve tried a few different apps and is it the same in all of them.

Check that the console is sending stereo PCM audio mode.

And then, have you tried different usb ports?
There is a bug that crops up with usb controllers that use ASmedia chipsets.

Many motherboards use that for some of their usb ports.

[misty vale]

Yes it's Stereo PCM audio mode, i have MSI MAG B650.

What's weird is that everything works fine, but as soon as I open Streamlabs, Elgato 4K Capture Activity, or TikTok Live, there's this strange noise that appears.

[lone crypt]

So what app doesn’t get the problem?

[misty vale]

If I go to Sound --> Elgato 60X --> Listen to this device, I have no sound problems. But if I open Streamlabs, the sound comes back instantly and then stops again as soon as I close the application... Not very practical for streaming :c

[serene cosmos]

okay so i got my card working, however when i open the software for some reason i think its recording? the timer is going up and the storage space goes down, however it seems to be not recording, idrk

does this timer mean its recording stuff? and why is it just eating gigabytes of storage for no reason?

[lone crypt]

Ah.
I’m not sure if that actually tells us anything useful.

I think you could try the Elgato studio app, just in case that is different.
But then to try to check the usb chipset, first make sure you have the latest chipset software for your motherboard installed.
And also trying every usb port on the system to see if any don’t have this issue.

[serene cosmos]

was this directed at me or the other guy

[lone crypt]

Not you.
I have no familiarity with your issue.

[serene cosmos]

am i right in saying the bit where the 35 is should not be going up tho right

[lone crypt]

I have no idea what you’re talking about.

None of the modern capture cards have recording capability inside them, so I presume you’re talking about a very old one from before encoding on computers became comparatively trivial.

[serene cosmos]

i have a hd 60 s, so decently new i think

[serene cosmos]

but in there, the timer bit that says 00:35 keeps increasing, sometimes going down then up, and the storage keeps plummeting

[lone crypt]

Yeah the hd60S doesn’t record.

Software on the connected computer does that

[lone crypt]

I went back to this message, what app is this?
I’m sure there are many I’m not familiar with, but this is a software question, for whatever app you’re picturing here.

As I said, the card doesn’t record, it just provides a hdmi input for your computer that software can use.

[serene cosmos]

im using game capture HD it says

[lone crypt]

That was end of life many years ago. Try Elgato studio