capture-cards

[rancid talon]

Anyone know how to fix your capture card if the PS5 doesnt wanna record? I turned off HDCP in setting and rebooted the system, but nothing wants to work. I also tested the card on another system to make sure the card isnt the problem, records just fine but PS5 seems to be the only thing with an issue.

[static sorrel]

Anyone know how to fix this?

[inland forum]

I was not using two apps, I was testing it in different softwares

[mental axle]

Hi everyone, I'm using Elgato Capture Card Mk2 Pro. I just quit broadcasting and took a break. I wanted to broadcast again now, but I ran into this problem.

[past basin]

THat's not an Elgato signal error. Do you have some sort of adapter between whatever you're capturing and the capture card? Because it looks like something else in between is not getting signal

[past basin]

Usually that means you eiter setup an app like OBS to pull video at a higher resolution that whatever youo're capturing, or the card is only getting a USB 2.0 connection. Are you using the original cable, straight into a USB 3.0 or faster port?

[past basin]

What card are you using specifically? Is it throwing no signal screens or just black screen with the PS5? What app are you recording with?

I don' think so offhand, but #stream-deck might have a better answer

Volunteers are in and out through the day - you're best of describing your issue with as much detail as you can, and when someone is available who knows how to help, they'll get back to you.

If it was buzzing because the controller was plugged in you need a Ground Loop Isolator. Chat Link Pro already has one though - check that it's turned on, and if so try turning it off and on again to see if it clears up.

What part are you having issues with specifically? A common issue on PS4 is if folks don't turn off HDCP in the video settings so you might want to check that.
If you're just lookinf for the basic setup, the HDMI from your console goes to HDMI IN on the capture card, and the USB from there goes to your computer. If you have a monitor or TV you also want to see the PS4 on at the same time, it goes into the HDMI OUT on the card.

[rancid talon]

No signal, and its the 4K Pro

[past basin]

If you have Elgato Studio or 4K Capture Utility open do they show a source resolution and framerate in the top corner when this happens?

And what resolution areyou working with from the console?

[rancid talon]

Nothing in the top corner, and the console is set to 2160p

[mental axle]

Nothing. It was fine before. I just took a break for about 10 minutes.

[past basin]

What are you actually capturing? Because that's still not a No Signal screen that should come from 4K60 Pro Mk2

[past basin]

Does it pick it up on lower resolutions? Or if you run the 1440p test mode to toggle it to resync things?
Also is there a display in the HDMI OUT? If so does that still get signal?

[mental axle]

I don't use any other capture cards. I want to capture the screen from the gaming PC. There was no problem before.

[past basin]

So this is a dual PC setup? Is it a cloned display or passthrough setup?

And does the PC have any Displayport to HDMI adapters invovled that might be throwing a signal error?

[mental axle]

I use two different computers and I do not use any adapter.

[rancid talon]

I havent tested it on lower resolutions. I dont know about the 1440p test mode, and there is a dispay in the HDMI out, which gets signal

[past basin]

Okay if there's a display getting signal you probably have an EDID issue, and the Playstation isn't playing nice and selecting a mode that works for the display but not the card. Try using 4K Capture Utility or Elgato Studio, and change your input EDID mode to "Internal" and restart the console and see if that changes anything

[past basin]

But how is it connected? Passthrough or cloned display setup?

[rancid talon]

I got some form of life from changing it to Internal

Give me a minute this might of been the fix

Yea it was 100% the EDID, that fixed it, Thank you so much! @past basin

[past basin]

Nice, glad to hear it's sorted out

[mental axle]

My gaming PC has a 4090 graphics card. The HDMI input is there. The output is on the capture card I use as my streaming PC.

[past basin]

So you only play your gaming PC through the capture software, there's no other monitor there?

[mental axle]

I have three different monitors. Two of them I use for my streaming PC (2K). One of them is a gaming monitor (4K).

[past basin]

Okay, so did you hook things up passthrough, where you connect that monitor to the HDMI out of the card, or did you set them up cloned where you clone your screen to the card instead and the HDMI OUT on the card is empty?

[mental axle]

My gaming PC's graphics card has a DPI and an HDMI cable is connected. I'm only using the HDMI for capture.

[past basin]

So you're cloning the monitor to the capture card then?

[mental axle]

yes sir.

[past basin]

Hm. If the cloning is setup I've got no idea where that particular No Signal screen is coming from then, since it's still not the one that that card should be shoing (seems you have the newer 4K Pro, not the 4K60 Pro Mk2)

[distant geyser]

Can someone help me with ELGATO 60x?

[past basin]

Did you get it to show up to the software after? Or at least in Device Manager? Or have you heard back from support yet?

[distant geyser]

It shows as a usb but i wont reconices with one

[past basin]

Does it show up under Cameras in device manager?

[distant geyser]

Yes but not as ELGATO

[past basin]

What does it show as?

[distant geyser]

USB

[past basin]

That's it? That's all it's named in Device Manager? How are you even telling that it's the card?

[mental axle]

Yes, it says 4K Pro on the box.

[distant geyser]

Becausw it pops out when i plug it in

[past basin]

Yeah, if it's not showing up as anything else and you loaded the wrong firmware on it you're pretty much going to have to go through support - if the app doesn't see it as the card, you won't even be able to try to reload the correct firmware again

[distant geyser]

Its show up as a red triqngle tio

[past basin]

What does it say when you mouse over that?

[distant geyser]

Only to replug in and try again but i think i have to buy a this point a new one

[past basin]

You could also have a cable or USB port issue if that's the error you're getting

[distant geyser]

I dont think so its all new and i tried new usb 3.0

But nothing

[past basin]

Do any lights come on on the card at all?

[distant geyser]

Nope

Zero light

I can show via stream what i does when i plug in

Discord stream yk

[past basin]

Then either the cable or a port is bad, or the device is really messed up. If you already tried a different USB port and a different cable, (and all your other USB stuff is still working fine), then it migh tbe bricked. I don't know any way to even try to reflash the firmware if it doesn't show up to the apps

[distant geyser]

Yes its bricked i asked chat gpt

[bitter dock]

I have a friend using an elgato 4ks capture card to capture a game he wants to stream from a PS5. From his controller to the capture card he has an elgato chatlink pro to stop his game audio doubling up in the capture. We've checked and the 4 pole end of the cable is in the controller. The headset is a wired headset.

I've tried using google kungfu but Im not strong enough. And without the hardware infront of me, Im at a loss as to what to check next

Has anyone had this issue before?

In OBS we're getting game audio

but no mic feed

Apologies if this is obvious, hes new to streaming entirely and I've never used a capture card so its a bit like the blind leading the blind

Please tag @feral night if you reply as well as me.

[lone crypt]

It can get stuck, thought.
Be sure to restart the computer and then only open one, to make sure that wasn’t the issue.

[lone crypt]

Chat link cables do not capture your mic; they make a copy of “what you hear” in the headset.

You need a mic connected to the stream pc to capture your voice.

[final plover]

Hi! I recently invested in a 4K Pro capture card (the latest one, the one with HDMI 2.1 ports). On my Switch 2, with Metroid Prime 4 Beyond, when I put the game in Performance mode (1080p 120fps), I lose the signal on my PC. Does anyone have a solution? I still have the display on the HDMI OUT port, but nothing on the PC, whether in OBS Studio, Elgato Studio, or Elgato 4K Capture Utility.

[bitter dock]

Ok, thanks very much mate

[past basin]

What app are you using the card with? If you load up Elgato Studio does it comment on the available PCIe lanes at all?

[final plover]

Elgato Studio, Obs Studio & 4K Capture Utility. Enough PCI Lanes yes.

[final plover]

I managed to get it working. You have to set the Switch 2 to 1080p in the console settings and not leave it on automatic.
I have a feeling it's the 4K to 1080p conversion that's causing problems for the capture card.
If the Elgato team manages to fix this with a patch, that would be great! 🙂

[past basin]

That sounds more like the issue is the EDID, since your monitor is getting signal. Manual settings overrides a lot of that

Usually if the card isn't getting signal but the monitor is, it means a timing mode was selected from the EDID (That contains all the timings and display features like resolutions available) that works with the monitor and not the card

Since 4K Pro defaults to using Display for the input EDID it sometimes comes up

If it happens again try changing your Input EDID mode to Internal

But if it works, it works

[final plover]

My monitor is the Gigabyte GS27U for information

[past basin]

That woudln't really help tell here - you'd generally have to pick the EDID apart and compare it.

Some have basic timings charts in the manuals though

Advanced timing info isn't always listed thorugh (or modes that use DSC)

[old orbit]

I just generally didn't know how to, but googled it and got lucky with google actually giving me accurate info as normally it doesn't.

[past basin]

Ah, glad you were able to sort it out at least. Good luck with it!

[worldly canyon]

Hey can someone help me real quick? I’m trying to set up my Elgato 4k S to stream on my Ps5, I’m using my 2024 24inch iMac Desktop for the webcam etc and using a monitor for my ps5. My problem is when I go live no one can hear my game audio unless I turn my iMac speakers up real loud so it isn’t capturing my game audio or something

Any help would be greatly appreciated I’ve been stressing myself out over this for days now

As far as I know I have everything set up correctly in streamlabs so I’m at a loss for what’s going on I feel like I shouldn’t be having to use the iMac speakers for chat to hear my game

Is it the capture card? Did I spend right at $200 for nothing and need to buy a different one?

[past basin]

To confirm, you're hearing the audio throught he mac though, right? What app are you using it with for the stream? OBS?

nevermind it says streamlabs right there

[past basin]

For Streamlabs on mac there's an additioanl step for the audio - you have to add the card again as an Audio Input Capture - was this step already taken here?
Also how are you listening to the audio yourself? Through the app or thorugh something like Chat Link?

[void acorn]

Hello, I'm using an Elgato 4K S for my Switch 2! It looks great and all but I'm having some audio issues, more specifically audio crackling/popping sounds whenever I use streaming softwares such as Elgato Studio, OBS and even when I stream on Discord. Anyone know what the issue here is? Thanks!

[glass monolith]

Hello, i have a 4K pro but i can't make it work, while having 4K app open it will make my streaming PC freeze at some point, i always have to restart it manually, does anyone know how to fix this ?

[worldly canyon]

I was using chat link but when not using anything the sound is just coming threw the iMac speakers wndď

When I was streaming my wife told me she could here my game audio if I turned up my iMac volume but if it wasn’t turned up she couldn’t so the capture card isn’t getting the sound right?

I’ve been trying to figure this out for days now

[past basin]

Happen to have an audio sample? Also is the Switch 2 set to Stereo Audio? Some of the digital encoding formats can do that too.
On some systems you may also need to update your BIOS and USB controller/motherboard chipset drivers - there's some AMD boards and ASMedia 10 Gbps USB chipsets out there with some UAC (USB Audio Class) issues that you need updates for.

[past basin]

How are you connecting those speakers? Are they connected to the Mac directly or just by the mac and connected to the Chat Link?
Is that Game Audio source in your sources list set to the capture card?

[void acorn]

Here's a sample, I hope you can hear it. But yes, I am in fact using Stereo audio as well as an AMD board. I'll try and update to see if that helps!

[worldly canyon]

I got it working but now when I go live the sound gets choppy

[worldly canyon]

And the speakers are the IMacs internal speakers

[void acorn]

I updated my chipset and audio drivers, the issue is still there

[craggy relic]

It works, lets go!

<3

[inner creek]

Is a Mac the only way to force a 4K X into 10Gbps mode?

[past basin]

Mac (and iPad) are the only ones that need it because of the way they handle the 10 Gbps connection. It's automatically good to go for Windows.

[past basin]

Does this show up in audio monitoring / preview too, or only recordings and/or stream? If this was made in OBS, then if you mute the card and add it again as an audio input capture device does anything change?

You may also want to try disabling Windows Audio Enchancements. Windows Audio Enchancements can be located in one of two places depending on your version and build of Windows.

First, you can check if enhancements are on by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off

[past basin]

What did you do to make it work, and how choppy are we talking? Any chance you've got an audio clip of it?

[void acorn]

I shouldve specified that I recorded that clip using the elgato software

[past basin]

If you reduce the refresh rate on the computer you're capturing do you still get that effect? It might be a bandwidth issue, and setting the source down to 1080p120 or 60 could help identify that. In some rare cases you may also have to change the BIOS settings for the PCIe slot you're using to set it to a specific PCIe revision (the card itself is 2.0, so as close as you can get to that), to prevent some PCIE related hiccups that can come up. Partial green screens are usually PCIe related in my experience

[void acorn]

but the same goes for OBS and I have tested your suggestion, also didn't work sadly

[past basin]

Which part, the Windows Audio Enhancements?

[void acorn]

as for audio enhancements and such i have them all disabled

[past basin]

Hm. Do you get the audio sutter on a different USB port? If your motherboard has multiple kinds of port (eg 10 Gbps, 5 Gbps) try one that's a different speed. That can help rule out potential issues with USB controller compatibility on some AMD boards

(eg most if not all of the ones that get that audio glitching on AMD/ASMedia USB setups are 10 Gbps ports)

[void acorn]

if it helps for troubleshooting, when i use the "listen to device" option on windows theres no stutter whatsoever

it seems to only be when i use any form of recording software

[void acorn]

i only have 1 usb c port lol

actually i have one in the front but i heard its recommended not to use that one and to use the motherboard one at the back

[past basin]

Are audio enhancements off on both the new windows sound settings and the audio control panel? No spatial audio or anything on either, in either location?
Usually when it works with the Listen To feature it's related to Windows trying to modify the signal past that, or interference from another app like Steelseries Sonar that happens after the Listen To stage

That's usually because front ports on most cases are only 5 Gbps (newer cases this isn't always true, but the fastest ports are still on the back more often than not). It's still worth it to test - as long as the port is USB 3.0 it should be fine for 4K S

[void acorn]

just to make sure that this is what you meant by audio enhancements off on both versions?

ill test plugging it in the front port

[void acorn]

seems to have no effect

[past basin]

Those are on the headphones - you need to cehck if there are any on the capture card itself

(which would be on the recording tab in the control panel one, input section on the newer settings - if it's not in either you can assume it's off)

[void acorn]

i dont see any enhancement options for the capture card

[past basin]

Okay, it's not always there. Windows is weird about that. If it's not there, it's off

Only other thing that comes to mind is it might be an issue pulling the audio thorugh the video feed on that system. I'd try testing it in OBS, mute the card and add it again as an audio input capture so it pulls from the card's audio interface instead.

[void acorn]

still audio crackling

[past basin]

If you check in Elgato Studio, under the Device Properties, are there any firmware updates?
Do you have any other device you can plug in aside from the Switch 2, to help narrow down where the issue is coming from?

[void acorn]

elgato studio says firmware is at the latest

and no i dont have any other device to test this at the moment

[frigid gate]

hi everyone! have a weird issue, just got the 4K S capture card, and when I go to full screen in Elgato Studio I know the framrate feels like it dipps. i connected my ps5 and using a 1440 monitor thats 240 hz

[past basin]

Is your windows audio listening device set to 48 kHz sampling rate?

[past basin]

Try another app like OBS Studio or Meld Studio and see if you see the same behaviour. This could be a softwar hiccup with studio itself (as changing to fullscreen shouldn't affect the actual captured video feed).

[inner creek]

I'm on linux and it shows up as 5gbps even though it's on a 10, booting into windows and port works

[zinc prairie]

Hello everyone. Is it possible to game in 2k while using the hd60s+ in a 2 pc setup?

[void acorn]

yes and it didnt fix it

[frigid gate]

thanks! it looks like it doesn't happen in OBS, but another strange thing I noticed if i try to play a that that uses 120hz on the PS5 like OW for example the image gets weird

[lethal shore]

Hello. So I have a 4k capture card in my PC connected to my PlayStation. I’m wondering why it keeps disconnecting and reconnecting

[void acorn]

it seems like when i stream at a lower quality like 720p or 480p, theres pretty much no audio popping at all. Could this be because of the cable? I'm using the one that was supplied in the box, the 5gbps usb c cable.

the higher the bandwidth, the more frequent the audio popping happens

[past basin]

It's possible, but that also leads me to think it might be the USB controller on the host too.
It's also possible for there to be interference from other deivces, or you could be getting limited bandwidth if other things like cameras are running on there.

Does unplugging other devices you don't immediately need help it?

[past basin]

Kind of, but it needs extra steps - because HD60 S+ doesn't support 1440p, you'd need to hook the card up as an extneded display (card goes to HDMI on the GPU, monitor goes to the GPU, nothing in the HDMI OUT of the card). Then use an app like OBS Studio to setup a scene, and it's projector mode to project it ot the virtual monitor that is the HD60 S+ at 1080p.

[past basin]

I think that's a bug in the current firmware for 4K S - I've seen a few people talking about it. I'd reach out to #official-tech-support on it as they can help you roll the firmware back, or if there's any test versions available make that available.

You can also try rolling it back followig the steps here: #capture-cards message

[past basin]

What card are you actaully using? There's like 8 different 4K cards at this point. Is it a USB based one and the USB is connecting, or are you just losing video signal?

[zinc prairie]

Could you write me down this step by step?

[old copper]

Does anyone know how to get a completely wireless set up with ps5, pc, and arctis nova pro wireless, I remember i did it before but i forgot to write down my set up before having my room repainted, i know it works cause i did it before

All i remember is i had two aux cables in the interface, no wires in the headset, and no wires in the controller

And i meant that to also record in obs as well with ps5 and desktop audio

[past basin]

Will see what I can do when I get back home

[past basin]

USB to your console, line out to your capture card (or PC line in), line in to your PC speaker/headphone jack. DAC needs line out mode set to stream.

[old copper]

If i was using my chat link cable as one of my cables in this set up, what ends would i use for line out to my capture card or pc

Will i also be able to listen to both my pc and ps5 with this

I think that was what i had in my setup too

[past basin]

Either end will work, since both the dock and the PC/capture card are TRS jacks

Also yes, the line in from PC sounds card works the same time as the USB from console

[old copper]

I meant which ends of the cable goes in first

Cause the cable has 3 ends

[past basin]

Leave the headset input empty. The other two doesn't matter in this setup - both audio plugs you're connecting at TRS jacks, they ignore the extra contact on the TRRS end of the Chat Link anyway

[old copper]

Ok

Ok so that didnt work but i somehow made something else work

And idk how I got here

Wait

Nevermind it doesnt work

[stable radish]

Why does the "Device EDID doesn't match" error come up? Is there a way to prevent it?

[past basin]

Are you connecting it to a capture card, or PC Line In? If you're connecting it to a capture card, make sure the capture card is set to analog audio mode using Elgato Studio or 4K Capture Utility

[past basin]

That's not a common error - what specific care are you using there, and what app are you using it with?

[stable radish]

I have the 4k capture card that goes in a graphics card slot, and I'm pairing it with 4k capture utility

[past basin]

4K Pro, 4K60 Pro Mk2, or the old 4K60 Pro (mk1/original)?

Either way if you're getting EDID errors on those cards, check yoru firmware version in the settings under the device tab

[stable radish]

4k60 pro mk 2 I think

I tried to get the best on the market when I bought it

[past basin]

Yeah, it was the top of the line, only 4K Pro is newer from the Elgato cards at the moment, and it's mostly the same, just with added HDMI 2.1 support

But if you're getting EDID errors on it you might need to reload the firmware or it could have a problem with it. So good to check in there in the device tab and see what version it's on, or if there are any errors

[stable radish]

how do I see the firmware

[past basin]

When you load the app wait until it stops saying one moment please before loading settings, then it should show up. If not try checking with the newer Elgato Studio app instead

[stable radish]

will it say there's a firmware issue? Or do I just have to know myself

[past basin]

Oh, that's the newest one, the 4K Pro.
Huh. That doesn't look like a firmware error. . Hit the reset defaults button down in the bottom left, then shut down the comptuer, full shut down and unplug AC Power (or turn off the power supply) for like 30 seconds or so to make sure the card fully resets. Then reboot and see if you still get the error (if you had the EDID set to internal/1440p for some sort of compatibility issue you may have to set that again after the restart)

[stable radish]

ok thank you!

[old copper]

nvm i got it

and even integrated my steel series speakers with them

[past basin]

Glad to hear it sounds like you were able to sort it out

[old copper]

ye i just needed your little hint there

and i have it in a way that party chat will work anyway

it will just have to be used through my headset mic tho

[past basin]

Party chat on the console? yeah. If you want to exclude the mic going to the PC though you can go to Line In mode on the DAC and press in the dial to get a mini mixer that shows what it sends to the Line out, and if you want disable the mic there so you can use the PC mic on the PC instead

[old copper]

Ye i already dialed that down

[exotic latch]

Good morning, Since Friday, December 5, I have been getting this error message in the 4k capture utility program (it is updated to the latest version). The capturer I use is the HD60S+.
Can you help how it can be resolved? (the drivers are updated to the latest version and the PC is new)
Thanks! I attach an image below (the image is in Spanish)

[glossy barn]

~~Device: HD60 X
Software & Version: OBS 32.0.2
Windows/Mac Version: Win 11 hom,e 25h2
Console/Dual PC: 1 console 1 pc
PC/Mac Specs: i7 11700, 32gb ram, 3080
Monitor/TV Model: XG27AQDMG
Are you using the cable included in the box? (Yes/No): yes
Question/Issue:

I was using my HD60x yesterday and for ages before and it was all good, but now I get on and its just not there. I can't hear audio through it and its not being recognised in OBS, just a black screen, not even the no signal screen. It still works via HDMI as I can go to the HDMI input that the HD60x is using on my monitor and see it, but something with the passthrough to my PC just seemingly broke overnight?

I have it pluged into a USB 3.0 port using the stock cable that came with the card

The card is showing up in device manager so it is being seen by my PC~~

bro it just fixed itself wtf 😭 🤦‍♂️

[zinc prairie]

Thank you!

[delicate lodge]

I hope this is the right channel to ask for help on for this - I'm using a capture card but besides that I'm using 4K Capture Utility and I'm wondering how I can change hotkeys or disable the screenshot ability...
I'm having the software open a lot lately and the fact that doing ctrl + shift + s to save my art as copies and such and it keep failing because this software is overriding it to take screenshots is driving me up a wall

[lone crypt]

You’ll have to translate that for me but then I’ll try!

[exotic latch]

The image says the following:
"Check that your graphics driver is up to date and that another application is not using NVIDIA GeForce RTX5060 to encode video."
The only programs I have running are the capture card software, Wavelink, and Discord.

[lone crypt]

It looks like there is a way to disable or change the hotkeys, so I would suggest either try running capture utility as administrator, which will often prevent hotkeys from working the same way, since it silo’s the app from others.

Or switch to OBS for recording, since OBS has fully customizable hotkeys.

[lone crypt]

Have you restarted the computer?
The encoding thread could have gotten stuck… if that’s not it then I bet you have some kind of always on flashback/rewind recording feature enabled in the nvidia app.

[exotic latch]

I'm going to restart my computer and let you know, but I have the flashback/rewind option disabled in the Nvidia application.

[lone crypt]

I bet you don’t, or it’s stuck.

You can open task manager to the performance tab, and view the GPU utilization to see the video encode process usage, too. As a check on what’s going on.

[exotic latch]

I restarted my computer and the message keeps popping up.

[delicate lodge]

Trying to run it as an admin still makes the screenshots happen unfortnately
I'm glad there is a way to disable them at least! How do I do so? I can't seem to find any preferences to do so in the settings

I'm not currently using it as a recording oddly enough its my fix to use my computer monitor as my Nintendo Switch screen

[lone crypt]

Sorry that was a phone typo.
I meant it looks like there is not a way to disable them.
That’s why I suggest switching apps if admin doesn’t work.
You can try Elgato studio, which is a newer, replacement app for the old 4k CU.
Or OBS. Which is fully customizable hotkeys.

I don’t know about the status of hotkeys in Elgato studio

[lone crypt]

The problem is either some app is recording in the background, or the recording thread is stuck and flagging the error.
Check task manager as I described to figure out which is the actual problem.

[delicate lodge]

To be fair im rather glad it was a typo because if the setting was there and I didnt see it after spending a month trying to find it I think I'd perish xD

I'll take a look into Elgato studio for now, I do have OBS installed so glad thats also an option - thank you for the help :D

[exotic latch]

What I'm going to do is downgrade to two previous versions and run tests.
Thank you very much for your help.

[glad wind]

this is what my pc does, never happened before, only does now that ive been using a elgato 4ks

[fickle sorrel]

@lone crypt After a long time, i figured out how to make work the audio, don't ask me how i do it, because i dont have idea 😅, thanks for everything

[past basin]

So the basic idea is the card only supports 1080p, so we need to use software to get a 1080p copy to send to the card, even though the main monitor is 1440p.

The first thing you need to do is hook the card up in a way that it shows up as a different monitor. To do this, just plug the card into the GPU via HDMI and leave the HDMI Out on the card empty. Plug your monitor into a different port on the GPU. The card should then show up to Windows on the gaming PC as a different monitor - leave it in the Extended mode it defaults to here, where it shows up as a different screen entirely (you can use it like a second screen moving things over there if you need to). You will likely want to set the resolution on this virtual monitor to 1080p now, using Window Display Settings or your GPU software.

After this, the next step is to send a copy of the video over there. Since we're using different resolutions (1440p on the main monitor, 1080p on the capture card), we need to do this via an app. I genreally use OBS for this - it can clone a display without much load on the sytem (since you're not doing any encoding with this copy of it). So you can setup a scene in OBS, either with just a Display Capture for your main monitor or whatever games and apps you want in a n OBS scene. From there right click your preview and choose the choice at the top for to open the preview proejctor. Select the option for fullscreen projector and send it t youre capture card. OBS will now handle scaling down the video and sending a copy to the other screen (you can apply a scaling filter in the preview by right clicking it if you want to improve the quality of the scaling). From here OBS is now sending a 1080p copy of the video to the card, while your main monitor gets the 1440p copy. You should be able to use the card as usual on your streaming PC from here on out.

[zinc prairie]

Thank you!❤️

[past basin]

(to clarify something there the card actually also supports 4K, it just doesn't do 1440p since that resolution was uncommon when it came out and not something that has an official NTSC spec - easier to step it down to 1080p so you can get it at 60fps, intead of trying to scale up to 4K where you'd only get 30)

[shell solar]

Hi, I recently bought an Elgato 4KS for an upgrade, but I'm having a problem when I stream. After 2 minutes, my Elgato starts to lag my audio on OBS, and I have to change the channel every 2 minutes to fix it (I'm capturing from PS5). If anyone knows anything about this problem...

[past basin]

Try muting the card and adding it again as an audio input capture source. OBS can sometimes do odd things when pulling the audio through the video feed

[daring hearth]

hi, guys i recently happened to connect my elgato hd60x to mac. when i opened the 4k utility it was showing a firmware update for my device. i updated the firmware. after the update my live streaming is getting audio and video delay, then i am forced to remove and replugin the usb or the hdmi connected to my pc to fix this lag between audio and video.
Any idea how can i fix it ? thank you

[past basin]

There is no 4K Capture Utility for macOS - were you using Elgato Studio or Capture Device Utility for the Update?
Somtimes after a firmware udpate you may have to readd a card - the the problem actually come back after readding it that first time? Is the delay also in the preview or just recordings/stream?

[daring hearth]

Sorry , yes I mean elgato studio

The delay is there in the recordings and stream

[daring hearth]

What is this" readding"?

How do I fix it ?

[past basin]

Remove and re-add the card to your app (assuming you're using something like OBS)

[daring hearth]

You mean the source ?

[past basin]

yes

[daring hearth]

Okay let me try that and get back to you. Thank you

[zinc prairie]

I was able to set this up. Thank you, you're a lifesaver! Just one last question. Is there any way I can load this up when I start obs, or do I have to select it each time?

[lone crypt]

You’re talking about OBS preview projector?
It can be set to start previews when the app launches, though on my system they come up as a grey screen until I turn them off and on again, so I just quit the projector when I quit OBS.
Start OBS for a new session and then start the projector from the tray icon.
I have normal preview disabled and OBS is always minimized to tray on the game computer.

Our luck might be different; not sure.

[zinc prairie]

Yes. Where can I set it?

[lone crypt]

What do you mean?

[zinc prairie]

like the autostart.

😄

Sorry i dont really know how to solve it

like i can set it

but it switches back each time when i restart

[lone crypt]

Oh, the setting to restart projectors when OBS launches is in OBS settings.
I think it’s on the general page.

But it might not work without closing and restarting the projector. Mine doesn’t. But you try it out

[zinc prairie]

Thank you for your patience, it worked for me. Have a lovely week! 🤍

[eager orbit]

hello, i just received my upgrade to a 4k S capture card and ive plugged everything in and it keeps saying this

there is a blue light on the capture box

im also using a HDMI Selector/Splitter to input all my consoles into the box and outputting the cable into the capture card (it worked fine on my old HD60 Pro)

so i joined a vc in another server and it displays perfectly on my camera, just wont show on my side

[drowsy condor]

I dunno where to post really but, how can I send 4k x audio from PC to laptop for dual PC setup to stream from laptop?
How do I hear my PC audio normally but also send the game audio from that PC to the laptop for further routing on the laptops end?

[past basin]

4K S uses the newer Elgato Studio app, not the old 4K Capture Utility

[eager orbit]

oh i thought since its a 4k card it uses 4k capture utility

[past basin]

Reasonable assumption, but the old 4K Capture Utility hasn't been updated since before 4K S launched and won't recognize it.
You can use it with third party apps like OBS Studio and Meld Studio too if the Studio App doesn't do everything you need

[eager orbit]

im just using it for gaming

[past basin]

If you want to hear the PC at the same time while still sending the audio over the HDMI to the capture card going to the streamnig computer, you're going to need some software or a mixer to split the audio setup to go two places at once generally. You could look into the Wave Link 3 beta, since that doesn't require any activation hardware (current release version of Wave Link 2 still requires an Elgato XLR interface, USB Mic or Stream Deck+ to activate).
You could also look into something for sending the audio over your network instead, like Wave Cast (though that's a paid option)

[eager orbit]

which download left or right

[past basin]

Yeah, Studio would be the usual choice then.
Unless you're on a Snapdragon CPU, go with the standard x64.

Windows on Arm is a new thing, x64 is the more common and used if your machine has an AMD or Intel CPU

[eager orbit]

im running amd

so best go for the x64

[past basin]

Yeah, the other one won't work on that seutp

So x64 it is

[eager orbit]

ummm its not even an application

[past basin]

MSIX is a moder installer

[eager orbit]

its just a file 😄

[past basin]

Are you on Windows 11?

[eager orbit]

yeah

[past basin]

It should just run then, Win 11 should have th e new app installer bulit in

Does it throw you an error or does it ask for what to use to open it?

[eager orbit]

ohh thats what the app installer is

never seen that before

[past basin]

Yeah, it's basically used for the new version of the installers, msix files, that replace the old msi ones

[eager orbit]

ohhhh okay, im learning a lot of new things now

[past basin]

It occurs to me I have no idea what the x is for. MSI is Microsoft Installer.

[eager orbit]

thats what msi stands for

i honestly never knew that

ayyyyy its working

thank youuuu so much!!!!

[past basin]

No problem, good luck with it!

[eager orbit]

will do!!!

[hushed tundra]

Hello everyone I'm new here but could really use some help.

I've got a HD 60 x capture card for my Xbox series x. And for the absolute life on me I can't get it figured out. I want my stream to hear my game and party chat but can never get my audio in from my microphone. I has an external mic for the stream that I can hear audio thru but once I mute it no audio output thru hesdset. any help would be freshly appreciated

[past basin]

I'm not clear on that setup - to confirm you have a dedicated mic on the PC for the stream to hear you, but when you mute that you no longer get audio on your headset from the console?

Also are you using anything like a Chat Link there?

[drowsy condor]

Ah ok, it's gonna have to be wave 3.0 and I'll try it then, thats what i "feared" but thanks for the answer! I just don't want an elgato product I won't use only to activate wave (current version)

[errant ocean]

whats the best settings for no latency?

or delay

or whatever its called lool

[hushed tundra]

yes sorry should have more detail yes ive got the chat link pro the turtle beach adapter and steel series wired headset. eveything in ran correctly wire wise but i can hear people in my game chat but they cant hear me, Its very frustarting

[lone crypt]

Without context I can only guess at what you’re meaning… so I’ll do my best:
if you mean perceived latency in gameplay while capturing, the answer is the display you connect the capture card hdmi out to will not have any perceptible latency. Less than 1 frame, even on older capture cards.
Put simply, latency is not a concern on the passthrough display.
Latency is only something people deal with if they don’t have a display for their gameplay and are trying to watch the capture computer instead.

[errant ocean]

huh

[errant ocean]

sorry.. i dont u understand..😅

its a sd60+ card

connecting my switch to my laptop

[lone crypt]

Capture cards have an input hdmi (from the source device being captured) and an output hdmi (going to a display just as if your console was connected to the tv)

[errant ocean]

hd not sd sorry

[errant ocean]

yea?

[lone crypt]

The usb connects to the capturing computer.

Play the game while looking at the connected display. There is no latency in that.

[errant ocean]

there is

i move one of my joysticks

and it takes lime half a second to registar it did it

[lone crypt]

The capture on the computer has latency.

Not the passthrough display

[errant ocean]

yea

sp how do i fox it

*fix

[lone crypt]

You don’t.
Connect a tv to the hdmi out on the capture card. No latency

Don’t watch the captured video. Watch the tv

[errant ocean]

i cant

im trying to stream to twitch

[lone crypt]

You don’t have to watch your stream. Only your audience does. Latency doesn’t matter to them

[errant ocean]

..

[lone crypt]

You watch the tv, not the computer

[errant ocean]

it matters to me

[errant ocean]

again, there is no tv involved

[lone crypt]

Then get one. That’s the only way to play without latency while capturing

[errant ocean]

well thats kinda stupid imo…

[lone crypt]

Modern capture cards might have less capture latency than older ones, but it’s still not zero and your computer and other factors add to that.
It will never be zero when play on the preview on the computer screen.

[errant ocean]

preview,

?

[lone crypt]

It’s not stupid, it’s how things have always been. It’s the only way to do it.
Passthrough has no latency because it’s just slipping off a copy of the video. The feed to the tv has no latency.

The usb video sent to the computer is being converted, interpreted by the app doing the video capturing, and then encoded and streamed. Lots of latency there.
The app has a preview showing what video is being captured.
But it will be latent no matter what.

[errant ocean]

ug

well

so theres nothing i can do then?

[lone crypt]

The intended setup for capturing a console is…
The capture card sits between the console and the display you’re playing the game on.
Two hdmi cables.
Console > capture card
Capture card > display.

Then the usb from the capture card goes to the computer, which streams/records the video.
But you don’t watch that while you’re playing. You watch the tv because it has no latency.

[errant ocean]

what tv

i dont get where a tv comes from… ive never seen anyone use a tv like that before

i gige up atp

ty for the help tho

appriciate it

[lone crypt]

You’ve seen people capture gameplay from a console, and you haven’t seen the display they are playing on?

Like, you’ve been in the room with them? Or did you watch their stream and just assume they are playing on gameplay they see on their computer?

The gameplay seen on the streaming computer will be latent.
Like I said, some newer cards will have less latency so if they have a fast computer and a very recent capture card it might be less than what you’re seeing, but it’s not zero.

The ideal setup is that the gameplay passes through to a display that you watch while playing. You don’t look at the late video on the streaming computer.

That’s why capture cards all have an output hdmi…. For connecting to a display so you can see what you’re playing without latency.

[lone crypt]

Ok, let’s back up, have you ever docked your switch before you got a capture card? Play on a tv or some other display?

[errant ocean]

mhm

i dont have a tv in my room tho so i cant do anythint abt it is what im understanding

[lone crypt]

Basically.
You need to set up so you can play your switch docked and connected to a display.
Then when you add the capture card it won’t look or play any different to you, and the computer can stream it.

The switch is different from other consoles in that way, since it can be played as a hand held device.
If you wanted to start streaming your play station you’d obviously already have a display hooked up to it, so you would be ready to go.

[daring hearth]

no bro it is still the same

[restive sinew]

I need some help!!
So for some odd reason my game audio on my capture card on stream, the audio is low

How can I fix this? Do I use a filter to help increase the volume?

[lone crypt]

Manage volumes with whatever app you are mixing audio in to send over your capture card.
If it’s still lower than you want, OBS can add audio processing to the source. It calls these filters.

[restive sinew]

Im using stream labs obs

[forest matrix]

I updated my nvidia drivers and the 4k capture software
But now I get an error saying to update my drivers every time I try and record using the software
Anyone know a fix? 😭

[forest matrix]

(had a look on reddit and seems like others might have the same issue but no work arounds yet)

[radiant dove]

you can undo the nvidia driver tell they fix it

[vivid vigil]

I’m having an issue with the audio on my new Elgato 4K S and was hoping you could help.

I’m using the 4K S with my Xbox Series X and a Mac (M2). Video is coming through perfectly, but the audio from the Xbox sounds very thin and grainy, like there’s almost no bass. Compared to how it sounds normally through the TV/headset, the captured audio is noticeably worse and doesn’t have any low end.

A few details about my setup:
• Device: Elgato 4K S
• Console: Xbox Series X
• Audio input: HDMI audio (game audio only at the moment)
• Computer: Mac with M2 chip
• Software: Elgato capture software on macOS

Right now I’m using HDMI audio while I wait for the Chat Link Pro to arrive. In the Elgato software I don’t see any EQ or bass controls to adjust the sound, and changing the volume doesn’t fix it – the issue is the tone/quality (very tinny and flat), not just the loudness.

I have a few questions:
1. Is this a known issue when capturing Xbox Series X audio over HDMI with the 4K S on macOS?
2. Will using the Chat Link Pro and switching to analog audio likely improve the audio quality (fullness/bass), or is it mainly just for mixing in party chat?
3. Are there any recommended settings (in the Elgato software or in the Xbox audio settings) that I should be using to avoid this “thin” sound?

[worldly canyon]

For whatever reason when I select analog audio there’s no audio at all coming to streamlabs but if I choose the other option that isn’t analog (having brain fart can’t remember name) but then I have sound coming to streamlabs, but everyone says the correct settings are analog audio but the other works for me and not analog????? Anybody have any insight?

Streaming from ps5 with 4k S and IMac M4 Desktop

And LG gaming monitor as the “tv”

[vivid vigil]

I know I’m having issues of my own but for what I know when on ps5 you need a chat link pro to use analog

[vivid vigil]

I know I’m having issues of my own but for what I know when on ps5 you need a chat link pro to use analog

[lone crypt]

I bet it’s either the console set for wider than stereo sound, or some processing the os is doing to the mic.
Click the orange mic icon in the menu bar to check that.

[lone crypt]

Digital means capture card gets audio from the hdmi.
Analog means it’s getting audio from the 3.5mm audio port.
The analog port is usually only used when you’re using a headset connected to the controller, and a chat link pro cable to split that.

[worldly canyon]

But when I put it in analog there’s no sound going to the computer at all? Like can’t here my game or anything

[vivid vigil]

Thanks for the help!
I’ve checked both of those – the Xbox is set to Stereo uncompressed, and on the Mac the mic mode is set to Standard.
The audio is still sounding really bad though and it’s not picking up any bass at all.

[lone crypt]

In analog mode There will be sound if you send it through the 3.5mm port
The audio setting is telling the card where to look for sound. Select the place your sound is.
Is it on the hdmi cable? Then select digital.

[lone crypt]

Is this over hdmi, or are you routing a headset split into the analog port?
If it’s digital it should be an exact copy of the audio. Analog could be a poorly fitting or broken cable, shorting out.

[vivid vigil]

HDMI waiting on the CLP to come, the cables are all new from the box with the elgato

[lone crypt]

And maybe try a different capture app, see if a clue comes that way. OBS or Elgato studio, whichever you’re not using already.

Console is set to pcm audio?

[vivid vigil]

Dude just downloaded elgato studio on my parents Lenovo gaming computer I made them but for “work” and it’s working perfectly

One more question do I need a chat link with Xbox to record my mic and game sound?

[worldly canyon]

So when I plug the chat link into my ps5 remote even though I can’t here sound from my iMac the people on my stream can hear the game and my voice etc just fine, and that’s only when I want to talk to party chat if not I can just use hdmi and talk to chat with my fifine mic connected to my iMac correct?

[worldly canyon]

I’ve found you’re internet has a lot to do with stream quality also, when I switched to A Ethernet cable instead of using WiFi it started to stream a lot better

[worldly canyon]

Also I think all streams need like gigabyte speeds for internet am I right?

[past basin]

reliability is usually more important than speed- you generally only need yoru bitrate +20%, so if you stream on Twitch at 8,000, you could in theory get by just fine at 9.6 Mbps. (Though these thats that's a little low, you don't need gigabit). You ideally want to cable the connection via Ethernet though so you're not dealing with dips and the like from dropped packets on the wireless network.

[past basin]

Check that your mac's mic mode on the menu bar isn't set to "Voice Isolation" as well - that can get toggled on and will also apply to the capture card, though usually it eliminates the sound more than it distorts it, it could still be coming into play there.

[past basin]

Depending on what capture card you're using, I'd check to see if the Elgato Studio app has the same issues, or try Meld or OBS Studio. From what few posts I've seen the newest version of the Nvidia drivers might be breaking older capture apps.

[past basin]

It's Streamlabs Desktop these days, they got in a whole legal dispute over using OBS in the name.
That said it works the same as OBS. You can apply gain filters, or use the advaned audio options to turn the volume up past 100%.
I'd check your Windows sounds settings though and make sure the card isn't turned down at the system level.
IT would help to know what specific card you're using, what you're trying to capture, and if it's a direct HDMI connection only or if you're using something like Chat Link or a MixAmp in the setup.

[past basin]

When using Chat Link, that's when you want to set the card's audio to Analog to use the 3.5mm jack on the front. If you're not hearing the audio through the computer yourself and the stream is though, you likely have audio monitor turned off - OBS does that by default in case you already hear the sound - sends it only to stream and recording for newly added deviecs. You can change that by going into the advanvced audio settings via the edit menu or gear icon on the audio panel, and set the card to Monitor & Output instead of Monitor Off.

But yeah, if you don't have a headset connected to the console at any given time you can just set things to HDMI audio instead.

[rugged arrow]

If the white light on my Elgato 60X isn't turned on, it means it's not working right..?

[past basin]

White is power, no HDMI signal usually. Blue for good signal, red for bad, and some flash codes for various errors

[rugged arrow]

I see, but what about if there's no light at all? It's my first time using the device today and it had a white light turned on earlier, but there's nothing now.

[past basin]

No light at all usually indicates no power

[rugged arrow]

How can I fix this issue?

[past basin]

Depends on the cause. Double check that the card is plugged in, preferably directly to the PC to rule out any issues from hubs or docks. Ideally using the origianl cable or another USB 3.0 or faster cable. Especially double check the USB-C end is all the way into the card. You should also check Windows Device Manager to see if it shows up - usually under camers though it may show up other places if it reports an error

[rugged arrow]

I did everything you stated. Connected directly to PC in the 3.0 slot with the original cable. And it shows up under device manager. But there's no light.

[past basin]

Huh, any errors if you load up 4K Captue Utility or Elgato Studio?

[rugged arrow]

Elgato Studios says 'no input detected' while 4K Capture Utility says 'device's EDID is not valid.' Both programs recognizes my device though.

[past basin]

EDID not valid usually indicates firmware issues

In 4K Capture Utility under the device tab in settings, what is the firmware version?

[rugged arrow]

25.07.16 (MCU: 31.00.00)

[past basin]

Hm. That is the latest one

You said you had a light before - did you update the firmware and lose the light then by any chance?

[rugged arrow]

Yeah, it was after the firmware update that it stopped lightning up.

[restive sinew]

It’s HD60X

[past basin]

Okay, 4K Capture Utility is older than Studio and still has the last firmware update, lets try to use that to roll it back. Close Studio, disconnect HDMI from the card, open 4K Capture Utility, wait for the "one moment please" to clear, then hold CTRL and open settings to bypass the firmware version check. You should then get the Update Firmware option - with any luck running that now will put you back on the last firmware, then you need to disconnect and reconnect USB on the card and we'll try it again

[lone crypt]

Yes, I think you’re saying that right. To make it clear:
The chat link is a splitter that makes a copy of what you hear in the headset.
You will always need a mic connected to the stream pc for audience to hear your voice, because your voice is not in your headset, so it isn’t included in what the chat link makes a copy of.

[rugged arrow]

I did that and it says 'you're up to date' Doesn't seem like it's rolling back the firmware.

[past basin]

Hm. Holding CTRL usually overrides that.
Okay, I'd reach out to #official-tech-support on it. You can still force the firmware back by holding CTRL when you click update and selecting the files from the 4K Capture Utility installation director - but there's two files here, a base and an MCU, and I'm not sure what order you need to downgrade them in to prevent potential issues. Support would know though. They may also have other ideas why the card isn't lighting up with the new firmware on Studio

You could try to reflash it with Studio too, which is about the same process, but I expect it'll just tell you the same thing

[rugged arrow]

I'll try to reach out to support. Thank you very much for your time though. Really appreciate it.

[forest matrix]

Just an update on the capture 4k issue - my pc is now freezing every time I try and use my capture cards 😭

I get maybe 10 mins of use max atm before my whole pc is unusable

[forest matrix]

I’ve rolled back my drivers and it’s still an issue
So in desperate need of some help

[past basin]

What happened when you tried the newer Studio app after?

[forest matrix]

before rolling back the drivers this didn't work at all
yet to try it with rolled back drivers, but the 4k software rolled back can record now but my pc is still freezing

pc is working fine so long as I don't open up ANY apps that can display my switch 2

so streamlabs and obs have this issue as well now 🥲
The only thing left to do that I can think of is either installing the drivers without any software
or rolling back the windows update?

[past basin]

You can grab the standalone drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers to see if they're newer than what's in 4K Capture Utility. 4KCU hasn't been updated in a while since Elgato Studio launched, which is why I wanted to see what happened with Studio installed and running (if there are newer drivers they'd likely be in Studio and not 4KCU)

[worldly canyon]

Sweeeet thank you very much for the clarification

[forest matrix]

I'll try studio first then the drivers and report back thank you

Ok so studio says shared pcie bandwidth
This has however till now never been an issue and I’ve been using this capture card daily??
So I guess I move slots

[past basin]

Any chance you've changed the resolution or refresh rate of whatever you're capturing? The shared bandwidth sometimes won't cause actual problems til you try to capture above 1080p60 and it hits the unexpected PCIe bandwidth limit

[forest matrix]

nah I've been capturing 4k for the entire time I've had this card

it's the whole reason I got this particular capture card and upgraded my pc 🥲

the only change right now is the last windows update

[past basin]

On some motherboards m.2 slots or even SATA connections can change how much bandwidth is available on a port too.
But yeah, sometimes Windows updates kick off other issues 😐
If you still get it after getting the card into a port with a full x4 lanes available, check in with #official-tech-support

[candid flower]

I have a 4K X.

Does it need drivers or is it plug and play?

[past basin]

It's UVC (USB Video Class). So plug and play

[fossil zealot]

Hey folks, I have a 4K60 Pro Mk II (PCie). When I first started using it on Thursday it worked fine, functioning entirely as expected for the 6+ hours I was using it. On Sunday, I installed the 4K Capture Utility (to mess with HDR settings), and ever since my computer will completely freeze if I use Elgato in any capacity for around 30 minutes (though it has also frozen in as little as 2 minutes). I've attempted to uninstall the 4K Capture Utility and the drivers, both to no avail, so now I'm at an impasse as to what to do.

(Trying to reinstall the driver I was using on Thursday also seems to not be working? Whenever I go to the settings for the 4k60 it shows a driver from last year instead of the newer driver)

(It shows driver 1.1.0.203.4 but I'm trying to install 1.1.0.198.8.1)

[shell solar]

That's what I do, I switch devices every 5 minutes.

[daring hearth]

Hey it is still the same for me. Is there an option to revert the firmware update ?

[worldly canyon]

Anyone know why my sound starts to skip when I start my stream

But when I’m just looking at it on my scenes before pressing start live it sounds fine but when I click start the sound starts skipping like it’s hiccuping every few seconds

[lone crypt]

could be overloading your encoding hardware.
What encoder are you using?

[worldly canyon]

Thought it was my Mac but I could just used whatever default streamlabs selected

I’ll have to check real fast

I’m using a 2024 iMac Desktop for clarification so idk what Mac’s use for that kinda stuff

[worldly canyon]

Says “software (x264)”

[lone crypt]

So that’s a non hardware accelerated encoder. Yup no wonder

[worldly canyon]

And Advanced settings what device should be listed cus I was using default

[worldly canyon]

I have no clue what that is lol

[lone crypt]

Those are audio devices.

Go to the encoder settings

Probably under output. I don’t use streamlabs but try output

[worldly canyon]

Oh I know that was a separate question

I’m guessing to use the Apple VT

[lone crypt]

Audio monitoring device should be wherever your headphones are connected

[worldly canyon]

Ok so I don’t have headphones connected to ps5 right now I just have my fifine mic plugged into computer should I select the fifine?

[lone crypt]

Yeah. Av1 is also a newer, great codec, but the streaming service needs to be able to accept it.
So use the Apple 264 and you’ll be fine

[worldly canyon]

Ok thank you very much

[lone crypt]

This option is for monitoring. So choose where you want to hear the monitoring of sound from streamlabs. If headphones are connected to your mic, then choose that

[worldly canyon]

Plugging my headphones into the back of my fifine just muted all sound?

It’s still doing it

[lone crypt]

I don’t know what your sound setup is there.
Whatever you want to listen on just select that.

[worldly canyon]

It’s still skipping sound when u try to start stream

This is so frustrating lol

[lone crypt]

I can’t tell what’s going on here.
Does streamlabs have a stats dock, like OBS does?

OBS stats dock shows you what part of the process is dropping frames.

If not, you could open activity monitor and see how much system resources are being used when encoding starts.

[worldly canyon]

Ok

I’ll look up how to do that

[lone crypt]

Activity monitor is part of macOS. Would tell you if the system hardware is maxing out

[young agate]

Hi everyone, when i play in fullscreen on Elgato Studio, my game is stuttering so bad, But when i exit fullscreen, i no longer have any issues, and the gameplay is really smooth. So, it bothers me a bit to play like this. I have absolutely no idea where the problem could be coming from. (
HD60 X)

[worldly canyon]

Ok I’ll see cus I have no clue what’s going on or why it’s doing it an no matter what settings I change nothing works it seems

[stable night]

One question the 4k60 pro mk2 need in bios turn off fast boot ?

[lone crypt]

Yeah it depends, but turning off fastboot is one of the first things we suggest if a usb or pcie device is acting funny.

[stable night]

Any more configuration or something like w11 or w10 ?

[lone crypt]

Make sure your pcie slot has enough lanes. Some motherboards share the lanes with certain m.2 slots.

That’s all I can think of

[stable night]

Any tutorial ?

[lone crypt]

It’s specific to your motherboard. Consult its manual

The card needs pcie 2.0 x4 for better

[stable night]

One thing anyone using this card to streaming cs2 ?

[limpid pond]

I recently got an Elgato 4K X and i absolutely love the quality and recording capture I can get.

Unfortunately my biggest gripe is on Elgato Studios where if you press the record button, I have this red border surrounding the video preview. I am playing this on an Oled monitor and would not want something like this to be on there when i'm recording due to potential burn in.

Is there a way to stop this from happening or a way to turn that border off when recording?

[worldly canyon]

I took video I have a longer one for reference but I cannot for the life of me figure out why when I click go live that it starts sounding like the way it does in this video

But there aren’t any significant spikes on the task manager thing for the cpu or anything

[lone crypt]

Yeah that seems like it should have plenty of headroom.
And that’s with the Apple hardware encoder….

I think you should test a different app.
Try Elgato studio or OBS and see if they act any different. Hopefully will give us a clue.

[worldly canyon]

I’ll try OBS elgato studio sounded fine when I had it installed but I uninstalled it

[worldly canyon]

And yes that’s with the Apple encoder

[lone crypt]

Ah so if OBS sounded fine then the place to ask is streamlabs

[worldly canyon]

Should my audio bit rate be at 160 for all tracks??

[worldly canyon]

Idk if OBS sounded fine I’ll have to load it up and try

[worldly canyon]

It couldn’t be this 1,500 iMac could it? Like is it just not up to snuff for streaming??? I woulda thought it was with the new M4 Chip

[lone crypt]

Apple chips do great at encoding tasks. And you already showed the system has plenty of headroom.
If the encoding was a problem all apps doing encoding would suffer the same.
If OBS doesn’t do it, then the issue is in streamlabs. (Or at least that’s where whatever is going wrong is)

[past basin]

There is yes, but because that update did both the MCU and Base firmwares I suggest going through #official-tech-support as I don't know what order you'd have to downgrade in to prevent issues.

Some of the older cards like HD60 S could have issues if you downgraded those two in the wrong order

[umbral juniper]

Okay I’m a little confused here. Not sure if this is the right place to ask this but
I have the 4K X card + Chat Link. I’m wanting to listen to my game audio AND pc audio at the same time. How can I achieve this? Also; I do this for streaming. My current way is do to Monitor In and Out on the audio for the 4K X . But there is delay.

Maybe I’m think too hard about this but I want to basically listen to my Ps5 Audio AND PC Audio with ZERO Delay for my stream

[lone crypt]

You would need to mix these together yourself. A simple line mixer that you feed the two 3.5mm audio feeds into, with a headphone amp in it.
Not sure how the game chat feed would work with that, though.

[umbral juniper]

I don’t care about GameChat also could an Audio Switcher work? Do you have any recommendations for what to get?

[lone crypt]

It needs to mix the two sources, not switch between them, if you want to hear both

[umbral juniper]

Any recommendations on what to get?

[lone crypt]

Not a product category I’m really familiar with. Just know how it has to work from an audio perspective.
Have two inputs. Mix them and have a headphone amp.

[umbral juniper]

So I do need a headphone amp?

[lone crypt]

I think some of the headsets like steel series have mix amps and can combine sources.

[umbral juniper]

Would an audio splitter work?

[lone crypt]

The chat link pro cable is a splitter.

As I said above, you need to combine two sources. Not split one.

[worldly canyon]

Ok thank you very very much for you’re help I’m going to try OBS in a few minutes I’ve been so busy today

[daring hearth]

okay thank you let me try that and reach out to them

[vagrant lintel]

Hello, i just got a capture card 4K S, and a chat link cable for my PS5. Im currently using a macbook to stream but i cannot get the chat link cable to work. Its not picking up any audio. Ive tried everything, i already installed the app and put the “analog audio” setting on. And it still does not work. Please help.

[past basin]

Since it's a Mac check that voice isolation mic mode isn't on beyond that did you get audio when setup for HDMI with no headset attached? You may also need to check in the security settings that it's letting your capture app use mics, as that can include the capture card audio feed

[haughty lodge]

Has anyone found a fix for elgato hd60x with Sceptre monitors? It displays in my obs but not on my monitor screen

HDR is off
HDCP is disabled
EDID mode is on Display (tested all)
VRR is off
120hz mode is on (still can’t see anything in 60hz)
All cables are correctly plugged in

[lone crypt]

Usually display or merged will the best EDID settings when in passthrough and which works better depends on the display and how picky it is.
But make sure to restart all devices when changing the EDID to make sure they all actually sync to the new setting.

[steel radish]

It is only on the stream the camera quality is like that but the gameplay seems fine

[brazen birch]

am i dumb or am i meant to be able to hear audio on my pc from my captured video

[lone crypt]

Capture cards appear as an audio input. So you’d only hear it if some software monitors that to your listening device.

[brazen birch]

ignore me i had it set so it was coming through my headset not speakers

i shouldnt be doing anything 20 minutes after waking up😂

is there a way for me to stream it on discord without the elgato border of the application?

essentially windowed fullscreen

[worldly canyon]

Did you add an audio input capture as well as capture card input?

[worldly canyon]

Does voice isolation cause problems? I’ve been using voice isolation for my fifine Mic that’s plugged into my 2024 iMac

Desktop

[past basin]

It applies to anything the Mac thinks is a mic which can include the capture card. The usual tell would be you only get sounds like NPC voices that it detects as voice

[past basin]

camera might still be getting affected by overall bitrate cap. I'd suggest running a recording with higher bitrate settings at the same time to see if the camera has issues there too. If it's not happening in the preview I'd still expect it's the bitrate - real life video from a camera may just be more complex to record than game video in some cases, depending on what sort of game your'e playing, and show artifacting first.

[haughty lodge]

So should I unplug my monitor and have my console off ?

Or are you saying restart the pc and console

[lone crypt]

I would restart both and reconnect the hdmi to the display.

[haughty lodge]

Okay will try when I get home

[daring hearth]

Yes got it

[foggy terrace]

after latest nvidia update driver getting this error any fdix while recording

please guys i need help

[lone crypt]

Roll back the driver.

[vagrant lintel]

Its still not capturing anything

[vagrant lintel]

Tiktok live studio automatically gives me audio for the capture card when i add the capture card as source, it wont let me select audio

[foggy terrace]

why not a patch update for capture utility to support latest driver

[lone crypt]

??
It’s a nvidia driver issue.
And 4k capture utility was end of life some time ago. Elgato studio is the current app.

But anyway, it’s a nvidia driver problem so roll back that driver.

[haughty lodge]

still does not work i think elgatos just have a big issue with sceptre monitors

how did you manage to fix this issue?

[foggy terrace]

elgatgo studio ok will download it

[lone crypt]

That won’t fix the nvidia driver issue… because it’s a nvidia driver issue

[haughty lodge]

wait should i switch from 4k utility to studio?

[foggy terrace]

working broo

new one

[lone crypt]

!! Same driver?

[foggy terrace]

yes

but how to disable hdr?

in new studio

even my montor doesnt supoport hdr still it turn on hdr for it

[past basin]

So you get audio in TikTok but not in Elgato Studio?

[lone crypt]

Capture card settings is the right side bar. Button at top right.

[foggy terrace]

no option in new one

but had in capture utility old

[vagrant lintel]

Im trying to get voice chat into my tiktok live studio

But its not picking up anything

Its not picking up chat link neither thru elgato studio, obs, nor tiktok live studio

[lone crypt]

Not the app settings. The capture card settings.
Which is the right side bar. Activated by the button at the top right. Next to the app settings cog

[vagrant lintel]

Chat link cable is basically dead rn and not picking up any voice chat

I can hear the game thru chat link and its picking up game sound but not game chat

Im starting to feel like the elgato 4K S is not compatible with macbook or something

For game chat

[lone crypt]

By “voice chat” do you mean your teammates? Or your voice?

[vagrant lintel]

Both

[foggy terrace]

thank you thank you fixed

fixed thank u thank u

[lone crypt]

Chat link makes a copy of what you hear in the connected headset.
It will never contain your voice

[vagrant lintel]

Isnt the chat link supposed to pick up my voice too?

[lone crypt]

No

[vagrant lintel]

Ohhhhhhhh

Brother..

[foggy terrace]

without hdr the recordingb way smoother

[vagrant lintel]

So then what do i have to do so my stream hears me

[lone crypt]

Your teammates will hear you.
But for your stream to hear your voice you need to connect another mic to the pc doing the streaming.

[foggy terrace]

also the the new studio using so less resources then the capture utility\

it was using gpu 20 percent this one only 2 percent or less

good optimization but i cant see option to record my mic

[quasi kayak]

@past basin hi, remember the issues i posted a while back? (4K Pro crashing/slowing my PC down so hard i had to reboot it to fix it)

well, even Elgato helpdesk is having a hard time with it. In the meantime i replaced the 4K Pro itself to rule out a faulty card, no results. I swapped out my motherboard (amazon offered a free upgrade for my issues), no results. Windows reinstall to be sure, no results.

im really lost as why it just won't work. I've seen others with the same motherboard having no issues at all

this is really bugging me out.. lol, in the meantime the 4K X is working like a charm

[past basin]

When you got the new motherboard, did you try setting the PCIe version for the slot manually in BIOS to 2.0 (or the next lowest it'll go)? I've seen rare situations where putting the PCIe version to something manually resolves some quirks it can get on auto and improve stability

[quasi kayak]

Yep, i've set it to Gen2, still crashing

tried Gen3, still crashing, tried Gen4, still crashing, tried Auto, still crashing

[past basin]

Did the team give you any previous versions of the drivers to try?

(I assume there's previous versions - tbh 4K Pro is new enough I'm not 100% sure on that)

[quasi kayak]

nope

[past basin]

Did they have you try manually installing the driver from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers instead of just the one that comes with 4K Capture Utility or Studio?

(usually that should be the same version but sometimes it'll be a version ahead)

I'm actually curious if there's something with the latest Windows update too - I've seen a couple people with somewhat similar issues in the last couple weeks, after basically never seeing the like after the product luanched

[quasi kayak]

lol

ill just try and revert to this

[quasi kayak]

the only thing that i can find in the windows logs that somehwat related is hardware i/o errors on the NIC

those occur around the same time of the crash

but actually not today i see.. strange

[past basin]

Could be a conflct of some kind - if you have wireless for backup you could try disabling the NIC for a bit to see if you still see the issue

You could try uninstalling 4K Capture Utility as well, then uninstall 4K Pro in Device Manager and select the option to remove the drivers, and install the version of 4K Capture Utility that came out with 4K PRo (and should have the earliest available driver version instead) https://help.elgato.com/hc/en-us/articles/23749168389517-Elgato-4K-Capture-Utility-1-7-11-Release-Notes

That might at least get you on the older driver and give you some insight as to if the driver miight be an issue

[quasi kayak]

already disabled it via bios and tried with a usb nic, still crashing

[past basin]

There's also a way you can try disabling PCIe power management on the card, though I don't recall the steps offhand

[quasi kayak]

already did this aswell, haha

[quasi kayak]

ye i reverted to the older driver now

lets see if it works

thx for brainstorming with me btw

[past basin]

All good. I've got to step out again in a bit though - trying to get some stuff at work done before end of year

[quasi kayak]

no worries, thanks again

at this point i just wanna fix it for the sake of knowing what the issue is

4K X is very similar performance, just some latency differences

[past basin]

They should really be almost spot on to each other, within single digit milliseconds based on what testing I've seen from folks like EposVox. The bigger difference usually is that 4K Pro can capture in HDR from all supported resolutions and can passthrough 8K, while 4K X supports MJPEG compression allowing capture of video up to 4K144 (where as 4K Pro can't capture above 4K60)

[quasi kayak]

@past basin omg i could kiss you right now

The downgrade to the website version seems to be working

Almost an hour without crashing now

[worldly canyon]

Yeah so OBS works fine which is a tad bit disappointing because I really liked how streamlabs desktop worked and ran plus I paid for the ultra features

For a year I paid for em for a year lol

[void orbit]

Ok was using my elgato HD60X just fine until last night. It would flash between white/blue pop up for a second in utility and then loses connection. I bought a new USB cord just to rule out. I bought another capture card (4k s) to rule that out and now the new one is just a white light. Ive tried multiple HDMIs. I’ve tried both in my pc and laptop with no resolution smh. Help pls

[warped ledge]

is USB suspend mode turned off on your pc?

[void orbit]

I’m having a tough time even finding that setting. I ran prompts to unhide. Still nothing so I’m not sure to be honest

[warped ledge]

Step-by-Step Guide (Windows 10/11)
Open Power Options: Search for "Edit power plan" in the Start Menu and select the best match, or go to Control Panel > Hardware and Sound > Power Options.
Access Advanced Settings: Next to your active power plan (e.g., Balanced), click Change plan settings, then click Change advanced power settings.
Locate USB Settings: In the Power Options window, scroll down and expand the USB settings section.
Disable Selective Suspend: Expand USB selective suspend setting and change the setting to Disabled for both "On battery" and "Plugged in".
Apply Changes: Click Apply, then OK to save your settings.

[cunning birch]

who do i contact about issues im having

[radiant dove]

either report the issues here and maybe we can help you or #official-tech-support @cunning birch

[cunning birch]

Well I upgraded my elgato 4ks firmware and the quality is terrible now.

Image is all grainy and green, looks awful no matter what I do. I’ve unplugged everything, checked drivers, the only thing I did was upgrade the firmware on the device through the studio.

[trim roost]

same I just bought this brand new 4k s and the quality is absolutely terrible!!! makes me feel like I wasted my money especially due to the fact of me buying this one because my old capture card had this same issue out of nowhere

[cunning birch]

It happened immediately after I updated the firmware. The quality was perfect right out the box and after the update it’s static and grainy.

[trim roost]

the best quality i’m able to get is 1080p when usually I record 1440p

did yours work fine before on this software?

[cunning birch]

Yeah, it looked gorgeous. Installed a firmware update and boom, terrible.

This should be a black screen. The green is all grainy.

[trim roost]

yup same I wonder if thats a problem with most people right now

they better fix it asap

[cunning birch]

What firmware are you on?

Your capture card

[trim roost]

Version 1.0.4

[cunning birch]

Click on your device and click on device info

That’s the studio version not the firmware

[trim roost]

same as yours

[cunning birch]

So you can use yours now it just looks like mine?

[karmic dirge]

Hi

I need tech support for my Ps5 setup with Elgato 4K Pro in OBS

[void orbit]

Couldn’t find it this way. So I did run a command prompt that supposedly disabled it the same. Also went through device manager and individually unchecked “Allow the computer to turn off this device to save power” still no solution unfortunately

Just for reference this what it looks like. My previous one was working find up until 2 nights ago. Not sure what changed

[quasi kayak]

@past basin shout out to you, my problem is fixed after the downgrade to website version

[past basin]

Glad to hear you got it working. If you've still got that ticket open with support I'd let them know that you got it working with the older driver in case there's an issue with the new one they have to look into

[cunning birch]

Do you guys know if it’s possible to get back a firmware?

Go back **

[radiant dove]

https://help.elgato.com/hc/en-us/articles/360027955132-Firmware-Updates-and-Elgato-Hardware

[cunning birch]

Seems like I updated firmwares in my device and that caused this issue and I don’t think I can go back to the old firmware now.

[tired girder]

I just bought my first capture card, an elgato hd60x

How do i connect it to phone? I have a samsung galaxy s24 ultra

And i connect it up and the 4k capture utility just shows this static image

(This is not my phone screen, its some random one)

[cunning birch]

Almost wonder if the issue is its trying to output hdr and says hdr is on when I don’t have it on at all and never have.

I play @ 1440p x 120fps

[past basin]

Yes. Generally go though #official-tech-support to handle that to be safe. You can in theory also pull the firmware from an older version of Studio as the firmware files are included with the app downloads (and select a file by holding Ctrl when you open the properties and click the update button). Sometimes there's an order to which to die grade first of the two parts though, so I suggest going though support

[cunning birch]

Holding control so I do that in the studio or my device manager?

[past basin]

Studio

Where you open the device properties to get into the update option. Normally it's hidden if you're up to date

Ctrl will force it to show up

(the update button that is)

[cunning birch]

So I downloaded studio 1.01 (where the 4ks was first supported) and I do that and the update button pops up and it just says I’m currently up to date with the latest and same firmware

[past basin]

You have to hold CTRL there too

And it asks for the file

[cunning birch]

Okay I got there

Where would I find the firmware files

[past basin]

Again though there's two parts. I don't know the order in downgrading that one which is why you would want to ask support

But otherwise firmware files are in the install directory

Or you can pull them from the installer with 7zip

[ionic musk]

hello gang, so, my 4k s just arrived today and it is not going as well as i had hoped. at first it wasnt recognising that it was connected to a usb3 port, and when it did, it prompted me to update the device, and now ait doesnt show the input from my playstation anymore

and idk what to do now

[lone crypt]

My guess is your phone is seeing this capture card as a second display, the way a computer does.
So it’s up to your phone, to decide what video feed it’s sending. If you want it to mirror your phone screen there must be a setting for that.

[lone crypt]

Not a lot of info here yet so, have you restarted and reconnected everything?
Updating the firmware could just mean it all needs to be reconnected, or might need to touch the card settings again. (Right side bar in Elgato studio; button at top right, next to the settings cog)

[ionic musk]

i reconnected the card like the app prompted me to, but i havent restarted my pc

[lone crypt]

Restart everything and reconnect all cables.

[ionic musk]

such terrible setup

like i dont understand why it doesnt recognize the usb3

still nothing

[lone crypt]

Give me details or I’m more lost than you.

There is a usb problem now? What’s going on?

[ionic musk]

that was my first issue

ive got 3 usb 3 ports on my pc, im using a usb 3 usbc to a cable and it just says its connected to a 2.0

[lone crypt]

Then your port isn’t what you think it is, or your cable or connectors are broken or dirty.

You can try other ports, or if you want something more diagnostic, download usb free viewer to see a visualization of your whole usb system and get details on the connection.

[ionic musk]

half the time i plug it in it just turns off after 2 seconds

[lone crypt]

My answer is the same. This seems like an insufficient port or cable.

[ionic musk]

And i disagree

Also doesnt explain why it doesnt show the hdmi input anyway

[lone crypt]

If it’s not connecting at 3.0 speeds then it won’t work. But I’m little unclear on what the exact behavior is.

Anyway, looking at it doesn’t prove anything.
You should download usb tree viewer and see what your usb connection and controller look like

https://www.uwe-sieber.de/usbtreeview_e.html

[ionic musk]

did that

[lone crypt]

Ok there we go

So yeah, it’s being pulled down to usb 2.0

2.1 you see there isn’t a real spec; but that’s what the system will say when something is forcing the controller to fall back

I see a few other devices connected to the same controller, looks like a keyboard, a mic, maybe something else

I would try moving the capture card to a different usb 3 controller so it’s not sharing with these other devices

Could be one of them causing it

(Could still be cable, but we rule out other things first)

[ionic musk]

everything is apparently on that controller, and the other ports have the issue of the capture card turning off after a second

[lone crypt]

These other controllers exist on your system. We can see at least one more.
Maybe you need to refer to your motherboard manual to determine which ports are which.
And you could go the other way and move other devices to a different port instead.
(Might need to restart)

Maybe just remove them to test

[ionic musk]

took out every other device and then plugged it in and it shuts off after half a second

[lone crypt]

Did you restart?

I’m also wondering about usb power saving and fast boot.
If either of these are enabled on your system it can cause weird behavior.

But check usb tree viewer in each tested port and see what that connection speed says

[ionic musk]

i cant, it doesnt show up in the tree viewer anymore because it turns off immediately

i didnt restart yet though

[lone crypt]

That’s not enough power. Yeah these ports are acting funny for sure

[ionic musk]

ive turned off the power saving now gonna restart ig

[lone crypt]

Check fast boot, too. That can make usb ports boot up in a low power state.

[ionic musk]

This is basically what happens

[tired girder]

Yeahh, i figured it out
All i had to do was turn samsung dex off, thanks!

change it to Mirroring mode i mean

[lone crypt]

There you go! Yup

[lone crypt]

Right so it starts and then turns off.
I don’t see any hdmi cables. Does it act the same if input is connected?
Does it appear in usb tree?

[ionic musk]

Doesnt appear in usb tree

Same thing if hdmi is in

[lone crypt]

So.. we used to have power but not enough data speed.
Can we go back to that port?

Have you checked your motherboard manual to find where all the ports are, like what controller the rear ports use?

[ionic musk]

Its happened on every port atp

[ionic musk]

There is only one controller

The other one in the screenshot is a virtual one

I downloaded parsec ages ago thats why thats there

[lone crypt]

Oh I didn’t even look at that, says parsec virtual controller.

Jeeze

Only one controller. That I’ve never seen before.

I would check that motherboard manual. Maybe there’s some switch in the bios or something.

You’re getting this power off behavior even with other devices disconnected?

[ionic musk]

Yea, even with nothing on

Also, just checked fast boot is off

[lone crypt]

Has to be fixable…. It used to work on this computer, you said

[past basin]

One controller is about normal for laptops and smaller desktops. Gamer oriented boards usually have more than one.
That said that looks like Connection is the part brigging your speed down - that usually implies cable issues. Could be a defect. Is the cable you're using USB-IF certified? Do you have another USB 3.x device you could connect with it to rule out the cable? Dirt in the port can trip that up too. Or damaged pins in the port or cable plugs.

That said 4K S should actually work on USB 2.0

Since they added MJPEG mode to it. Just only up to 1080p iirc

[ionic musk]

Yeah thats another thing of it not showing anything earlier

[lone crypt]

They at one point had it coming in but showing a 2.0 warning

[ionic musk]

Tried a usb 2.0 and that had it flashing red like it does when not 3.0

Maybe i am gonna have to go buy a new cable

[past basin]

Does it still show up as a device in Studio?

Or have we lost that too?

I'm assuming you're just getting no signal or black screen in the app right?

[ionic musk]

Im still in my uefi settings lemme get back to normal

2.0 does seem to be recognized, but the hdmi still wont show

And im using the cable it came with

[past basin]

Does it show you a signal spec in the top left at all when you pull down the options there?

[ionic musk]

No

[past basin]

Black screen for the video or an actual No Signal screen?

[ionic musk]

No input signal

On elgato studio

[lone crypt]

Cable in what you’ve shown doesn’t look like Elgato one. It’s braided; are they using braided cables now?

[ionic musk]

Its the one from the box

[past basin]

Some of them are. I can't recall if 4K S's USB one is or not

[ionic musk]

Idk what else to tell you

Not the usb, hdmi

[past basin]

Oh yeah, the latest Elgato HDMI ones are braided

[ionic musk]

But the usb is also braided

[lone crypt]

Oh no inout signal is very different from not detected.
I got confused at some point. I thought it wasn’t powering on

[past basin]

What are you trying to capture with the 4K S here anyway?

eg, PS5, PC, Switch, whatever

[ionic musk]

Ps5

[ionic musk]

It also wasnt powering on earlier

[past basin]

And what light is on the front of it now - I saw the video earlier with the HDMI out, white light is normal when there's no HDMI connection. With a HDMI in it should be blue or red for most things

[ionic musk]

Red

But its also red when no hdmi

[past basin]

Was HDCP already turned off on the PS5?

hm

[ionic musk]

Yeah i did that

[past basin]

Does booting the PS5 in safe mode have any effect on it? https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/ That should maximize display compatibiilty

If it doesn't show up in safe mode then that at least rules out most possible resolution issues from the source

Also do you have anything plugged into the HDMI OUT of the card? And if so does that get a signal?

[ionic musk]

Dont have anything in the out

[void orbit]

Legit going through this now. Purchased new HDMIs/cable/elgato and still doing this. I assumed it was a port issue and was going to get that looked at

[ionic musk]

Weird thing is it worked before i updated the elgato

At least, partially

Not the usb3 but the hdmi

[past basin]

Can you pull out the side panel in Studio and chance the input edid mode to Internal

(thats accessed frmo the menu icon next to the gear at the top)

Then restart the console again

I wonder if the firmware tripped up the EDID it sends to the console

[ionic musk]

It appeared for like half a second

[past basin]

hmm

If you set it to custom EDID and select one from the list that matches the resolution you're trying to get does it again? Unplug and replug the HDMI cable to the PS5 if it doesn't pick up the change immediately

[ionic musk]

Some of them if i hover over it it goes black for a second and then back to no input

[past basin]

even after you reconnect things? I wasn't aware they'd changed to to preview the change on hover though, you used to have to actually select it first

EDIDs are broadcast out by the card to the connected device. When you change it you may have to disconnect and reconnec the HDMI cable or restart the device to get it to do the handshaking process to sync up again

[ionic musk]

It keeps flashing black every once in a while for a second

[past basin]

What happened when you tried the PS5 in safe mode earlier?

[ionic musk]

Nothin

Its still in safe mode

Well, again, apart from the random flashes of black

[past basin]

Ah, did you swap the HDMI out and in instead? In some cases it'll need to be resynced every time you change the EDID

That said if the card is on Internal EDID and the PS5 is in Safe Mode, that should be about as compatible as it gets. . .
Is it the standard PS5 or the Pro? I know the pro has a history of being oddly picky about EDID modes

[ionic musk]

standard

[past basin]

Honestly if it worked before at this point I'd probably reach out to #official-tech-support to get the firmware rolled back.
I'll have to hook up my own later to see if I can replicate this - I've seen some folks hit issues with the newest firmware, but generally not complete signal failure

[ionic musk]

i turned the cable around and tried putting it in the other port, it looked like it was loading for a sec but then nothing

[past basin]

You might also want to check another USB 3.0 cable if you can get one - where it was showing 2.0 earlier, it's possible the new firmware has a hiccup in USB 2.0 mode or something

[ionic musk]

do i need to change the base or the mcu number

[past basin]

They both probalby have to be rolled back. But I'm not sure the order to do it in for 4K S

iirc both files updated with the last firmware update

[cunning birch]

Yeah that update fried mine too lolols

Gonna call them when they open in 2 mins here

[boreal mason]

Hey, so, I recently just got my Elgato 4K X in the mail. I managed to set up everything in OBS, there's video on there but I don't hear any audio. I tinkered around with the advanced audio properties by enabling Monitor and Output for the audio input device source that I named 4K X since you can't name two things Elgato 4K X. I still don't hear any audio after tinkering around.

One thing worth mentioning is that I'm not using the included USB-C to USB-C cable since I don't have a USB-C port on my computer since it's an older computer. I do plan on getting a new expansion card that allows me to use USB-C to USB-C cables instead of USB-C to USB-A cables, which is the cable that I'm using to plug in my Elgato 4K X into my computer: it's a USB-C to USB-A cable.

I also updated my Elgato 4K X firmware through Elgato Studio.

Maybe the cable is the issue? It's plugged into a USB-A 3.0 port on my computer, I don't know if that's worth mentioning but there's the information.

[cunning birch]

Well they said they’re gonna email me stuff to test my card and they don’t know the issue and apparently I can’t go back to a old firmware

[lone crypt]

The connector doesn’t matter as long as the cable you’re using is usb3.0 or better data rate, and not some slower cable meant for charging devices only.

In OBS you don’t need to monitor the source to tell if you have audio from it, since you can see activity on the meter. (But that doesn’t hurt anything)

Sometimes audio doesn’t come through the video source in certain configurations.
Try adding an audio input source and select the capture card. That might work.

If not, we will check the cards settings in Elgato studio app.

[boreal mason]

The audio is still not working.

Ugh, this is so frustrating. Sorry, forgive me, I don't know.

Also, I already have the Elgato 4K X added as an audio input source and that still doesn't seem to do anything at all whatsoever.

[boreal mason]

I just don't get it.

I even updated Windows.

[lone crypt]

Ok, well windows often breaks more than it solves, but hopefully not the issue here, haha!
let’s get the Elgato studio app, and make sure the capture card settings are correct.

And actually first , just to make sure, the console is set to send audio to hdmi. Like there is no headset connected to it. Physically to a controller or wireless, right?
And the console audio settings should be stereo pcm.

[boreal mason]

I also play on retro consoles, too.

[lone crypt]

You have audio on the meter in that app?

[boreal mason]

What do you mean?

I mean, I have audio all the way up in the app.

And I still don't hear anything.

Oh, you mean these audio meters?

[lone crypt]

Yes trying to figure out if the console is sending audio

[boreal mason]

It's worth noting that I have an HP Compaq Elite 8300 Small Form Factor Desktop Computer.

There's no 10Gbps USB 3.2 Gen 2 ports on here that I can find.

And I saw this Reddit post about what might be the issue.

https://www.reddit.com/r/elgato/comments/1ic5ybn/very_disappointed_in_elgato_4k_x/

Their post, not mine.

Sorry forgive me, I'm just trying to make sure y'all are aware of my situation with my computer and the way I set up my Elgato 4K X.

[lone crypt]

It works with 3.2 gen 1 port also, just with reduced resolution capability

[boreal mason]

I'm using a USB-C to USB-A cable that I used primarily for my Elgato HD60 S that I wanted to replace with the Elgato 4K X.

[lone crypt]

But if your port isn’t some flavor of usb 3.2 then it may not work at all

That’s a system requirement for this card

[mellow dagger]

Hey there please i need so help

I recently bought elgato 4k x and i am trying to set it up on my m1 macbook pro,

I am getting picture from it and its looking fine but no audio at all…

On the system audio settings it doesn’t show any audio coming in even though it recognizes the elgato as an audio source..

I am really lost

[boreal mason]

sorry, forgive me, i just didn't know someone else is having the same issue, but on a different computer.

Hmmm.

I'm starting to notice a pattern here.

Is there a low profile USB 3.2 Gen 2 expansion card available on Amazon?

[lone crypt]

Maybe. Make sure your motherboard is capable of using it on an available slot. Not all pcie slots are the same. Read your manual

[boreal mason]

Hmmmmm. 🤔

[lone crypt]

I thought you had picture, but no sound. So… makes me think your usb was fine….
So not sure what to think of that. Could be wrong

[boreal mason]

I have video, but no audio.

That's the issue. Video, but there's no audio.

[cunning birch]

I think I’m gonna just put mine back in the box and return it to Walmart. This is ridiculous.

[lone crypt]

That has me looking sideways at usb being the problem. But…. If you’re not meeting system requirements maybe that is an issue.

[boreal mason]

That might be it, then. There's No USB 3.2 Gen 2 ports on here.

[lone crypt]

I think Elgato studio is supposed to show a warning if the usb connection isn’t good enough.

Did you check the console is actually set to stereo pcm?

[boreal mason]

Yeah, everything seems to be fine console wise.

[lone crypt]

And it has audio on the tv if you connect it directly?

[boreal mason]

I'm trying to find a USB 3.2 Gen 2 PCIe x1 low profile expansion card.

Yeah, there's audio on my TV.

I have a cathode ray tube TV, lmao.

[lone crypt]

It will need to be a x4 pcie card

[boreal mason]

But yeah, it seems like I need to find a USB 3.2 Gen 2 PCIe x1 low profile expansion card.

Why x4?

[lone crypt]

Hold on, maybe not

The speed. I’m checking

[boreal mason]

Is it because of the lanes on the card's contacts?

And how those lane contacts on the card communicates with the motherboard on my computer?

[mellow dagger]

So is it just a defective unit?

[boreal mason]

I tried to buy an Elgato 4K internal capture card but it's incompatible with my computer because there's no available x4 slot available because it's blocked by my GTX 1050.

[lone crypt]

The length of the slot is the physical factor, then what pci gen it is. And then how many lanes.

Yeah see, the pcie capture cards need at least 4 lanes of pcie gen 2 or later

[boreal mason]

For both the internal and external capture cards?

[lone crypt]

USB is a different animal. But A usb 3.2 gen 2 card will need enough lanes to serve its ports with 10gb/s

[boreal mason]

So does it have to be x4 or can it be x1?

[lone crypt]

So depends on how the card is wired and how many lanes your motherboard is giving to that slot

1x of pcie 5.0 would be enough.
1x of pcie 4.0 would be enough.
Lower than that might not. And that’s on paper

[boreal mason]

Darn. I didn't think this would be this complicated.

Would this work well with my own computer?

It says USB 3.1 Gen 2, though. Not USB 3.2 Gen 2.

3.1 and not 3.2.

[mellow dagger]

Found a fix,
In the elgato capture device utility
Change the edid to merged

Try this

[mellow dagger]

Hope i helped, because i have been screaming and bashing at buttons for the last hour and a half and now i am calm as a baby

[mellow dagger]

Did it work? Record a short clip and play it back

[boreal mason]

I still don't hear anything.

I found this thing.

https://www.amazon.com/Expansion-Windows-Interface-Support-ASM3142/dp/B0CYJ5XBK3

It's so stupid that this is the only thing I can find on Amazon, lmao.

That has a very specific x1 lane.

Although, oddly enough, I don't know if it even is x1, since it says 2X.

But it shows this clearly x1.

This is so infuriating, lmao.

oh, wait, what about this thing?

https://www.amazon.com/GRAUGEAR-Internal-microSD-Required-G-MP01CR/dp/B09QXGVM8Y

I found my motherboard.

USB3.2 Type-E Key-A 20-Pin Header & USB3.0 Header & 15-Pin SATA Power Connector Required is what this listing says.
https://www.amazon.com/gp/product/B09QXGVM8Y

Now what?

[boreal mason]

I'm still wondering if I can try and use maybe USB 3.1 Gen 2, or does it have to be USB 3.2 Gen 2?

[cunning birch]

Well I fixed my issue, bought a whole new capture card and it was indeed the firmware update. The program thought my PS5 was doing 1440p by 120 in HDR while I have had HDR off because I don’t use it at all and never have. So it was pushing HDR when I didn’t need it or want it and I couldn’t change it causing a bad image.

[boreal mason]

I'm wondering what the reduced capture resolution would be if I were to just use USB 3.2 Gen 1.

[past basin]

3.1 Gen 2 will generally work - outside some timing differences that don't really come up often, they're identical. If you're getting an addin card make sure you install any available firmware updates and custom drivers. A lot of them are using ASMedia chipsets that need updated firmware and drivers to prevent issues like audio crackle, or video problems.

[past basin]

Ah - 1440p120 HDR would exceed 4K S's HDMI 2.0 spec (1440p120 SDR is fine though). That . . should have been cleared up with a PS5 safe boot though, which should have reset the video options.
Glad to hear you've got it sorted out in any case.
It's very odd that support couldn't rollback the firmware on that though tbh - if I get free time later I'll see if I can figure out how to roll it back myself. I know I can pull the older firmware form the older installer with 7zip (or just install the older app). But it's possible the MCU version changed enough that there's no safe way to step back that version.

[past basin]

Second chart on this page actually shows what modes work on 10 Gbps USB vs 5 Gbps USB https://e.lga.to/4K_X_Resolutions

[boreal mason]

What expansion card would you recommend I install that is low profile, has a x1 lane and is basically USB 3.1 Gen 2?

Or even USB 3.2 Gen 2? But since it's hard for me to find any USB 3.2 Gen 2 expansion cards that are also low profile and x1, and if what you're saying is that I can use USB 3.1 Gen 2 and it's basically the same thing as USB 3.2 Gen 2, then I don't mind USB 3.1 Gen 2.

[past basin]

Honestly off top of my head I don't know one. They might exist, but I've never looked tbh

[boreal mason]

The requirements for this build that I'm using is that it needs to have x1 lane and it has to be low profile because those are the constraints that I'm working with on my computer.

[past basin]

What are your actual capture format requirements? If you're only working with a x1 slot, and only need 1080p, you might be better off trying to get your hands on a old HD60 Pro PCIe card. That capture card still used an x1 slot

(it also shipped with a low profile bracket)

[boreal mason]

https://www.amazon.com/dp/B0F4JFHYLW

what about this thing?

[lone crypt]

Yeah if it’s actually 1 lane… and not just the size of the pcie slot…
Then I think it needs to be pcie version 4.0 or 5.0 to have room for the full 10gb/s

[boreal mason]

It says it only is able to share 8Gbps for both ports and not 10Gbps simultaneously.

[lone crypt]

Lots of confusing language around this, though. Because they use the slot size and the pcie lanes with the seam description often

Ok then yeah I think that means it’s a true 1 lane. Because pcie 3 is about 8gb/s

[boreal mason]

Oh, so then should I cancel this order?

If it's not going to go up to 10Gbps?

[lone crypt]

Man, honestly I just am not sure what the solution will be because I feel like the problem is murky.

[void orbit]

Ok I’ve tried some of the methods I seen above to help with my problem with no input signal (white light). I loaded up Elgato studio and changed custom EDID and Input EDID and now instead of the light be continuously white now it’s blue for 2 seconds and back white. Will pop up in studio for the same period and go off

Just seeing if any more ideas

[scarlet glen]

for the chat link do I need an elgato capture card

[past basin]

No, but it works with Line In jacks, not headset ones, so make sure whatever you're using it with is a line in jack, (eg most desktop PC's have a line in on the sound card)

[ionic musk]

i found something, it really doesnt work unless you also have the hdmi out plugged in

havent resolved the usb 3 issue yet though

[lone crypt]

In that case there is probably a wrong EDID setting, on top of other things.

When playing a console, you’d always want the hdmi out connected to a display so you can see the game feed in real-time.
Setting for that is usually display or merged.

If you don’t have a display connected (usually this is when capturing a PC, where you can duplicate the display), then the EDID setting is usually internal.

Be sure to restart/reconnect devices when changing EDID settings to make sure it all resyncs.

[ionic musk]

no thats the thing even on internal it needs an out

[lone crypt]

This could be compounding issues. Because when everything working properly they don’t “need” the output. But you want one anyway.

[ionic musk]

i do have one more thing though, on the box/amazon listing it says it can do recording in hdr too, is that dependent on cables or something? because mine outputs in sdr

[elfin umbra]

Is the following scenario realistic with Elgato Game Capture 4K X?
I lecture at a university, and I stream my lectures on Twitch and record them for subsequent editing and publishing on YouTube, not only for students. I would like to create videos in 4K resolution (4096x2160), at least for the recording.
However, I have a laptop with a maximum resolution of 2560x1440. In addition, there is a 1920x1080 monitor in the classroom, and I also have another portable monitor in FullHD. There is also a PC available (for recording or broadcasting, for example?).
The question is: can this Elgato device be used as a virtual monitor with 4K, record in that resolution, and at the same time play a reduced image on one of the monitors so I can see what I'm doing? Or is such a connection of Elgato Game Capture 4K X not possible?

[lone crypt]

The source device has to be hdr, obviously; and then the toggle for hdr is in that sidebar in Elgato Studio.

[ionic musk]

so, turn off the tonemapping?

[lone crypt]

Yes, sort of. The computer you’re recording the output of needs to be able to project to a 4k resolution.

So when you say the laptop goes up to 1440p… does that mean an external monitor couldn’t be 4k?
The capture card will appear to the computer as an external monitor.

And then you need a second computer to record/stream the video feed from the first one.

This might be easier to do all in the box, with OBS. Set a 4k canvas and just record internally.
But maybe I’m missing a detail about the source resolution of the presentation.

[lone crypt]

Umm… I don’t do any hdr stuff. So I’m not sure. Try it.
Does Elgato not have setup directions for this?

[ionic musk]

not really

the hdr tonemapping feature says it converts hdr in to sdr, so i assume turning it off makes it not convert

[lone crypt]

So then tone mapping would be off.
And the video format needs to be a hdr colorspace

[ionic musk]

i see i see

also, because now that it works stuff keeps popping up, i assume its normal for it to lag during certain scenes when theres a lot happening? im playing ghost of yotei and sometimes theres big lagspikes

or can i do something about that

[lone crypt]

The preview Being a little bit latent is normal. But it shouldn’t change.
If the lag is changing over time or as the visual changes, that indicates the encoder being overloaded or something. Computer not keeping up.

But you should watch the recording back to be sure. Preview will be not prioritized over the recording if there is not enough headroom in the processing power.

Passthrough display will always be real time, though. That’s what you’re meant to play on while recording.

[ionic musk]

im only on one monitor thats why i got the thing

but yeah ig thatll be it

[lone crypt]

One monitor is not the ideal setup

[ionic musk]

dont have the space for another on my desk

and the capture card seemed like the cheaper option

[lone crypt]

It’ll try its best to be as low latency as possible! And these modern ones are better. But the latency of conversion is never zero like a passthrough display. And it depends on the computer if the encoding is able to keep up.
Quality settings, etc.

[silent gate]

my pc crashes after some time when i play my nintendo switch 2 in 4k, i have an eglato 4ks (BSOD : ntoskrnl.exe, iaStorVD.sys)

[ionic musk]

that makes sense, thankers

[quasi otter]

2024 iPad Pro 11 inch
issue: connecting to elgato 4k pro, no signal

ipad, apple adapter usbc, hdmi, elgato capture card 4k Pro

I have this exact setup and it works, my friends is glitched. Has anyone had this issue and resolved it?

[past basin]

I would note that 4K X is designed around 4K UHD, the TV standard which is 3840x2160 - I'm actually not sure how well it would handle 4K DCI at 4096x2160 - I don't think I've ever seen anyone ask about 4K DCI support tbh.

Beyond that the capture card can set setup in cloned mode as a virtual monitor at 4K UHD. The app you're capturing or previewing will with handle scaling it to lower res screens, if you're using the USB connection.
It cannot scale the HDMI OUT port for passthrough signal though. So if both monitors are somehow connected to the laptop, not the card, it should generally be fine.

[past basin]

That's a storage driver file - does it only crash when you're actually recording? Are there updated drivers or BIOS for your motherboard, in particular anything to do with Intel Rapid Storage?

[silent gate]

i never record and idk if there are updates

[past basin]

What do you mean by glitched specifically? Is it just the No Signal screen or is something else going on there? Also do you have the exact same model of adapter? I know there's a couple different ones out there and the iPads sometimes get quirky with their HDMI support depending on the adapter used - I think the current is A2119. Also do either of you have anything connected to the HDMI OUT port of the capture card? And are both of your Capture cards running the same firmware version and the latest drivers?

[quasi otter]

Glitch-poor choice of words

No signal, haven’t seen any other errors or differences

Both official Apple adapters but haven’t checked model numbers ? I’ve never had the issue of not getting a signal, whether Apple , off brand or one with more inputs,

Nothing in hdmi out just in

Both on same firmware and updated to current release

[gloomy thistle]

ok i dont know if im dumb or what but after yall hook up yall capture cards how are you actually playing the games? I had the capture card hooked up and working in my obs but then ran into the problem of I had no actual way for me to play do to the small screen? help.

[next yacht]

Capture cards have pass through also. People usually play on their TV while capturing on PC. Or they have multiple monitors on their PC.

[gloomy thistle]

i wanted to capture my ps5 to stream on streamlabs

[lone crypt]

As said above, connect a display to the hdmi out port on the capture card.

[hasty hearth]

Hello anyone had a problem with HD60 X with obs? In English, the audio gradually goes out of sync over time and ends up being delayed by about 10–15 seconds.

[past basin]

Mute it and add it again as an audio input capture source

OBS sometimes has issues pulling the audio thorugh the video feed from the card, best to pull right from the audio interface on it

[warped ledge]

correct, it's better to mute the video feed, and create an audio input for an audio only feed.

[sacred vault]

could anyone help me?

[brittle yarrow]

Hello, can you help me to solve my problem with Elgato 4K X the problem i have on my Streaming PC is that it won't show the picture in OBS in full screen it shows minimized and when I click on it I can't enlarge it

This is how I connected it

1. Game PC > GPU HDMI Out > Cap card IN,
2. Cap card Out > Monitor In Gaming PC,
3. Cap card plugged into stream PC connected with the USB C cable that comes with the Elgato 4K X,
4. In stream PC installed OBS > Add video capture device > select capture card,
   in this picture, where you can see the full screen image, it is my gaming PC and monitor

in this second image where the image is minimized it is from Streaming PC from OBS  still won't show the full image in OBS or to Elgato utility software

I apologize if I wrote something wrong, my English is not good, I use google translator

[lone crypt]

OBS doesn’t appear to be running on this system in the screenshot

[brittle yarrow]

it works, but I didn't take a picture of everything, now I will

[lone crypt]

Yeah I’m just not understanding. OBS can send a full screen preview projector … if that’s what you want.
But usually you just use the smaller preview windows so you can see your controls. But I guess if you had a dedicated display you could see it bigger.

[brittle yarrow]

sorry i'm misunderstanding first time doing this i think if i run anything on my gaming PC it will show on streaming PC in OBS full screen and not minimized like this

[lone crypt]

Yeah. So the game pc is duplicating the display to the capture card, which is what appears on the stream pc OBS, with the video capture device source.

That’s all correct

What you see on the source device is captured in the video feed on the capturing device.

[brittle yarrow]

sorry for my english i use google translate and for my slow writing because i am in a wheelchair

[brittle yarrow]

I am trying to set it to work as Extend not duplicated

[lone crypt]

Ah ok.
So in that case, on the game pc, the monitor that is the capture card gets set to extend desktop, and select a resolution and refresh rate you want to capture.

Now you need to run OBS on the game pc.

In this instance of obs, add a display capture so it has your main screen showing.
Now right click the preview window and start a preview projector selecting the capture card as the destination to project that preview to.

Now OBS is copying your screen and projecting to the capture card.

Then your stream pc will have it on the other end.

[brittle yarrow]

ok I'll try it now, thanks

[scarlet glen]

So with the chat link pro, can i hook up my interface to it so I can speak to it with my normal mic?

[brittle yarrow]

ok, this way it works, that means I have to use two OBS, I thought it could only work with OBS on a strinig PC

[brittle yarrow]

Thank you

[lone crypt]

If you duplicate the main display to the capture card, or if you use the main display in passthrough mode… then you don’t need OBS on the game pc.

But to do it with extended display, an instance of OBS needs to run on the game pc. But it uses effectively no resources so it’s not a problem. I do my setup like this.

[brittle yarrow]

This is how I connected like you, I can use only 1 OB S

[brittle yarrow]

sorry, do you use duplicate or extended, which is better in your opinion, sorry,me English is not good, and the translator translates strangely

[lone crypt]

This is the simplest one to use. It works well

I use the OBS projector method because I let OBS scale my display to a lower resolution for my capture card.

Duplicate display also works, if you don’t need scaling. And in duplicate display your stream computer doesn’t have to be on to play, to give the capture card power.

[remote void]

Can someone please help me

My elgato 4k x just doesn't work at all

I just want to stream switch 2

video looks perfect

but the audio just sounds like a hurricane in my ears

of random sounds

running it off PC. PC specs are:
i7-8700k
Asus z-370 Prime motherboard
nvidia 1070 ti

[warped ledge]

in OBS you can mute the video source, and create an audio input source and use the capture card audio, should sound better. but if it still crackling, try a different usb 3.2/3.0 port

[past basin]

You should also make sure the Switch 2 is set to Stereo sound. If it's set to something like Dolby Digital it'll sounds like a distorted mess if it captures at all

[frosty badge]

Are there others experiencing similar problems?

[past basin]

Can you check the card with Elgato Studio - in particular check if it gives you any warnings about PCIe bandwidth.

[torn basin]

Device: Elgato 4K S
Software & Version: Elgato Studio 1.0.4 (843)
Windows/Mac Version: Windows 11
Console/Dual PC: Playstation 5 / Nintendo Switch 2
PC/Mac Specs: MOBO: B850 Aorus Elite Wifi7, GPU: Nvidia RTX 3070, CPU: Ryzen 7 9800X3D
Monitor/TV Model: LG 24ML600M/60TM
Are you using the cable included in the box? (Yes/No): Yes, tried for Input and Output with the cable.
Question/Issue: I'm losing my mind over here, I have an Elgato 4K S capture device, its plugged in using a USB C 3.2 capable port and it functions normally if I connect a console to the input slot on the card.
The issue is once I connect a HDMI into the Output slot on the card into my monitor it's telling the console that it is a 720p display and it cant send any signal at a higher resolution
The monitor is 1080p 75hz and it works normally without the 4K S in the middle, but once the 4K S is introduced the consoles are forced to believe that the display connected is 720p 60

[past basin]

Are both HDMI cables in use at least HDMI 2.0? No signs of dirt in any of the connections?
If not, you can try changing 4K S's input EDID mode using the side pullout menu (menu icon up near the gear at the top). Based on the monitor I'd set the Input EDID to Internal and select custome EDID and set it to 1080p to see if that improves things.

[torn basin]

THANK YOU!

I didnt know there was a pullout menu

I was actually shocked by the lack of options the software had but that makes more sense

Changing Input EDID to Display instead of Merged solved the problem so I'll leave it there for now

[past basin]

It still misses a few options compared to 4K Capture Utility, but they'll be adding things back over time.
Glad you've got it working though, good luck with it!

The main benefit is it has a newer engine so lower latency video, and higher frame rate recording are possible compared to the older app

[torn basin]

Is 4K Capture Utility compatible with the UVC capture devices?

Could I use it if I wanted with the 4K s

[past basin]

It is not compatible with 4K S

It is compatible with the other UVC Elgato cards, but hasn't been updated since 4K S launched

Based on the fact they market 4K S for use with the be Studio app I don't think it ever will be either

[fossil zealot]

Does anyone know why I would be getting a different aspect ratio between my 4k60 and passthrough to TV? The console I'm recording is set to 4:3 and it shows up as 4:3 properly on my TV, but on the 4k60's end it's ever so slightly wider than 4:3

This only happens with this particular device as well, no issue using other consoles.

(For context, it's a GameCube with a RetroBit Prism HDMI adapter)

[earnest rover]

Hello everyone . I’m using 4ks capture card for my ps5 that use to work and randomly stopped.

Problem/question: When I plug hdmi in out port the LED light is white with no signal. When I take it out of that port LED light is blue but still shows no signal.

What have I done:
• I’ve changed EDiD in elgato studio to internal with custom off.
•I’ve redone setting on ps5
• I am able to capture my laptop screen though when I hooked everything up just to see something else which is weird.

Any one have any ideas why randomly my ps5 connection would be messing up ? Thank you in advance.

[lone crypt]

Sounds like EDID to me.

Internal is usually the right setting if you’re not passing through to a display, like capturing a duplicated display from a computer.

When connected to a console and with a passthrough display connected to the output, EDID set to display or merged; one of those is usually the right setting.
Make sure you restart and reconnect all devices when changing EDID settings to make sure they all definitely resync.

[earnest rover]

Ok tested .. Changed EDID (to display) … disconnected everything and then restarted… elgato shows blue light while connected to hdmi in port (still no signal) but soon as connect to HDMI out back to being white.

When I try merged stays white even after completing these same steps.

Not really that tech savvy to know what else to do if I’m being honest

[lone crypt]

white or blue means things are working. status power on, connected, idle

when you say no signal... do you mean it's black, or does the screen say no signal?

[lone crypt]

ping in case you weren't looking

[earnest rover]

The screen in Elgato studio says no signal

[lone crypt]

then the card is working! Just isn't recieving signal

did you check HDCP on the source device?

[earnest rover]

Yes. I went back in turned it on and back off just to make sure

[lone crypt]

are you using elgato studio; this is where you see the no signal screen? Any other warnings?

Could the video signal be out of range for the 4ks? do you have video on the passthrough display?

[earnest rover]

I’ve looked in obs as well to see. Literally no other warning.

I now have a no signal black screen popping up intermittently for a second or so and drops

[lone crypt]

do you have passthrough display? Starting to sound like a hdmi cable or connector failure

[earnest rover]

I don’t think so but also don’t know what that is tbh.

Ive used probably 5 different combos of HDMIs and purchased a new usb just in case.

I’ve did a usb tree viewer but had no clue what I was looking at

[earnest rover]

In the same breath if I only disconnect the HDMI from my ps5 and plug it into my laptop and use that as the source everything shows appropriately and works as it should.

And if I take the HDMI from my ps5 and plug it into my other monitor everything works fine.

The ps5 isn’t getting something to the Elgato and I just don’t know why at this point. Legit randomly just stopped working one day

[lone crypt]

Yeah that’s weird. Have you tried the merged edid setting?

And it working with the computer as source shows the usb is fine.

Next things I guess I would do is make sure VRR and HDR are turned off. On the console. Though 4Ks should be able to use those maybe something is out of range or gone funny with it

[earnest rover]

Same kind of scenario with merged setting. No signal when hooked to ps5 but when I switch HDMI to my laptop connects just fine lol.

[lone crypt]

Are they the same resolution? That VRR and hdr stuff?
I don’t know what to make of this.

[warped ledge]

HDCP is off correct?

[earnest rover]

Yes it’s off.

[earnest rover]

I’m just as confused seeming as though it worked prior and one day just said “nahhh”

[warped ledge]

Try internal via EDID, also do you have another 3.0 port to try?

[lone crypt]

But works when capturing from a pc instead…