capture-cards

[feral oar]

should be good for my capture card to run 240hz 1080p ye?

[lone crypt]

this image doesn't tell you the whole story.
Make sure that by 4 slot at the bottom isn't going to split its lanes with an m.2 slot that you'll need to populate.

[stable night]

hey @past basin my pc stream

Ryzen 5600x
Gtx1650 4 gb
32 ram
4k60

But sometimes in preview is good sometimes is fell laggy ? Its normal ?

[feral oar]

I asked ChatGPT and it said “very likely yes, the bottom PCIe x4 slot does share lanes (or at least bandwidth resources) with the bottom M.2 slot. If you use both devices simultaneously you might find one of them runs at reduced width or becomes unavailable.”

Could be wrong tho

If i send you the motherboard manual could you pls check it for me? Idk where to check it

[lone crypt]

Just find the spot in the manual where is says which m.2 slots can be loaded. It will describe what happens to the pcie lanes.
And don’t trust ai

[feral oar]

Alright

[upper garden]

Hi all, I am using the 4K S elgato capture card, that is connected to my third party switch 2 dock, using windows 11. I can't get the audio to come up and was wondering if anyone had any insight on how to correct this

[feral oar]

Couldn’t find it here
https://download.gigabyte.com/FileList/Manual/mb_manual_b650-aero-g_1004_e.pdf?v=0b41ae72da204ce0f72ec77d5ce53177

Btw does it even matter cuz I only have 1 ssd and it’s installed close to my cpu

[steep crystal]

Page 9, at the top.

[feral oar]

Thanks bro

@lone crypt as long as I don’t have any ssds installed in M2C_AB (close to pciex4 slot) I should be good no?

Asked ChatGPT and he told me it won’t lose lanes and can run 240hz but just wanna be sure

[past basin]

Yeah, that looks correct

as for 240 Hz what resolution are you working with? Are you trying to capture 240 Hz or pass through 240?

[stoic lava]

Hey folks, new here. Just got my HD60 X today and I have spent about 8 hours trying to figure out an Audio issue. Wondering if anyone has any insight or experienced a similar problem?
Kinda burnt out at this point and contemplating just returning it if we can get much further lol

[past basin]

You're better off just dropping the question instead of pinging certain people - other volunteers will assume you're picking up a previous conversation, and specific folks aren't always available.

That said the system specs look fine - what sort of lag are you getting, video delay or stutter? Is it also in your recording or streams? If the system is low on resources it will cap your preview to save resources for the recording or stream to keep that smooth, which can cause this. A video sample of the issue woul dhelp

[past basin]

What issue are you hitting with the audio?

[stoic lava]

There is none haha

I have tried the Stereo Mix, it did not send the Audio.
I have tried the VoiceMeeter Banana and it was sending the audio but through the Laptop speakers so Audio was feeding back into the Microphone.
I tried Analog Audio.
I tried the Elgato Studio and 4K Capture software.

still got squat

[past basin]

What are you trying to capture the audio from?

[stoic lava]

PC to PC

[past basin]

like a PS5? Switch? Dual PC?

ah

Are you also listening to the gaming PC directly, or just trying to send ALL audio to the streaming PC?

[stoic lava]

at this point im trying to send any audio lol

I have spotify running on the main PC and i cant hear anything come out of the stream PC

[past basin]

Is Voicemeeter still on the gaming/main PC?

[stoic lava]

not anymore, I removed it cause it didnt seem to work

Should also mention I'm a new streamer, hit a month wednesday

[past basin]

Okay, that's good - it can trip things up. So in genereal if you want to send all audio to the streaming PC set your default audio device in windows to the HDMI port that shows up as either the capture card, or the monitor the capture card is connected to (depending on how you set it up)

[stable night]

Sorry

Im here

[past basin]

That should send ALL audio across. If you want to also listen to the audio locally on the gaming PC you'll need something to split the audio to go to both the HDMI and headset/speakers at the same time.

Wave Link 3 Beta might fit the bill. Wave Cast can also be used to send audio between the PCs directly bypassing the capture card entirely (but is a paid app)

[feral oar]

I want the elgato to be 240hz (240hz 1080p source) and I capture/stream at 1080p 60fps

[feral oar]

thanks

[past basin]

Ah, yeah shoul d be no issues with 1080p240 then

[stoic lava]

Is it a subscription or a 1 time payment? I'm gonna check out the wave link 3 right now

[past basin]

4K240 would step you down to 1080p capture is the only reason I wanted to check that

[feral oar]

Alr thx bro

[past basin]

Wave Cast is a one time payment. Wave Link 3 is in beta, and is free (but you may hit bugs since it's still a beta version - it's like Voicemeeter but not as complicated to setup)

[stoic lava]

Is wave cast a complicated one? I'm tech savy but like level 1 tech support tech savy lol

[past basin]

Not when it's working correctly - a few users have hit some issues where it's new that can take some troubleshooting - but it's main idea is just turn it on on both computers, put in the license key, and select the audio to send across (all audio, single app, etc).

[stable night]

I noticed yesterday that the OBS preview was lagging occasionally, but it didn't stop lagging, like at 10Hz.

[past basin]

So stutter, not delay? Looks like 10 fps? Is it in the recording/stream too or just preview?

[stoic lava]

alright im gonna try it i guess. I'm just praying im not one of the ones who has a hard time lol I have had enough hard times today 😛

Thanks for your help!

[past basin]

Good luck, with any luck it'll get you sorted out

If not there's other ways we can work around the audio

[stable night]

I watched the entire VOD and realized it's only in the OBS preview.

[past basin]

Check task manager next time it happens - you're probably running low on GPU power and it's slowing down the preview to keep the recording smooth

[stable night]

Will it be the 1650 with 4 GB?

Maybe upgrade?

[past basin]

Depends on what's running on the PC

[stable night]

Only obs

Its dual pc stream

[past basin]

But yeah a 1650 is a bit old. Could also be a CPU cap (especially if you're using x264 instead of NVENC for encoding), but Task Manager should show you what's maxing out when it happens

(CTRL + SHIFT + ESC will bring it up quickly if you need it)

[stable night]

Im using nvenc

In vod is good

[past basin]

Yeah, could be the GPU if it's only 4 GB. Hard to tell though, I'd still double check with task manager or even perfromance monitor to be sure what's maxing out

[jade lodge]

Hi guys, I'm using the elgato studio to record on PS5, but when I click the record button it does n pick up any audio. I am using the chat link pro and a headset that is connect to my controller

Any advice?

[vernal fjord]

using elgato studio with a 4K S, and fullscreening the window, i get a 2x2 white border acrross the top, left, and right, how can i fix this?

[stoic lava]

Still struggling with my audio issue. I can’t get any sound from the capture card at all and I’m getting some mixed messages. I’m seeing people online talking about how they fixed their audio and got their audio working but I had Elgato support tell me that’s not possible.. I’m also now running into an issue where the sound is playing out of my second PCs speakers even though I have muted them.. so I can get game sound but it’s feeding back into my mic at this point..

[jade lodge]

Having the same issue with audio. My capture card wont pick anything up other than video. Just realized that the capture card requires a specific elgato software when using Mac in order to capture audio.

But thet software isn't picking up my connected elgato capture card now

[stable night]

The cpu Max 27

And still have the “lag “

[past basin]

Turn on GPU tracking

Not home at the moment but will try to get instructions on that after

[stable night]

Ok

[jade lodge]

Do the capture cards not support audio on mac with the chat link?

[past basin]

They do, you'll need to use Elgato Studio to set them to analog mode

Capture device utility will do it for some of you already have that too

[stoic lava]

Got a weird one for ya. Kinda figured some things out but now my audio is playing through my second computers speakers even if I mute the entire system, the audio keeps playing through the speakers..

[past basin]

If you went with Wave Cast for that setup, I'd ask in #wave-audio . I'm not as familiar with that particular app as I'd like, as I've only got the one Win 11 machine here at the moment

[stable night]

are you there ?

[stable night]

i think its solved

i put p7 in output i try in medium because gtx 1650 is weak nvenc

[shell plank]

hiiii, i could use some help.
got a new gaming pc so have to setup everything with the streaming pc, but can't get the capture card to work... what am i missing

[lone crypt]

You haven’t described what you did, so how could we know what you missed?

[shell plank]

well it's plugged in the same way as before (when it did work on my old pc) but when i select the capture card on obs it gives me a black screen

[lone crypt]

So you’re adding a video capture device to OBS on the stream pc?

Black screen could be wrong settings in the capture device, or could be privacy settings issue: bot allowed to use camera devices.

[past basin]

Yeah, that'd probably help take the load off the GPU

[simple quartz]

Question for you team! (It's a first!)
TLDR: I tend to stream my Switch gameplay on Discord through Elgato Capture app, and I have a HD60S+.
I was doing it on my Switch 1, and I started to do it on my Switch 2 as well (after some settings change on the console!).
But weeks after weeks it started to work..less and less correctly. Capture app telling me that there wasn't any capture device, or no signal. Fixed with the classical cable unplug/plug again.
But some days ago, when I docked my Switch, the screen..didn't turn off. (You know, when the console is docked, the screen turns off). It was just showing the charge.
And since then, it obviously doesn't work anymore. Capture app sees the HD60S+, but no signal. And the console says that it cannot send the signal to the "TV".
I tried, again to remove all cables, do it again etc. But nope, it's broken.
Do I have to consider that my capture card is...dead?

(I tried with two different console docks, as I have two at home, and it's the same)

[warped ledge]

Hi Calu, have you tried another usb 3.0 port?

[simple quartz]

Yes

[warped ledge]

Did you turn off USB Suspend?

Step-by-step instructions
Open the Start menu, type "Control Panel," and select it.
Click on Hardware and Sound, then Power Options.
Next to your currently selected power plan, click Change plan settings.
Click Change advanced power settings.
Expand USB settings by clicking the plus sign next to it.
Expand USB selective suspend setting.
For both "On battery" and "Plugged in," select Disabled from the drop-down menu.
Click Apply, then OK to save your changes

then reboot

[warped ledge]

[simple quartz]

My OS is in French, so let me take a look at this :3

[simple quartz]

Done! But unfortunately didn't change anything.

[warped ledge]

do the lights come on?

via capture card?

maybe try a different usb-c to usb-a 3.0 cable?

[simple quartz]

White light when I plug in, nothing more. Different usb cable and different HDMI cable tried.

[warped ledge]

@past basin think usb tree might help?

[simple quartz]

(Thank you for trying)

[past basin]

I'm out with family at the moment, will check back over it when I'm free. Is it doing the two white flashes when the card powers on, then going dark?

Also any chance you've got a spare 5 Gbps / USB 3 cable to test with? That sort of detection issue could indicate cable is starting to fail or there's dirt or something in the connector.

If you can catch it on USB Device Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html when it's not working it might help confirm if it's a USB issue

[simple quartz]

There's no hurry, it's pretty late in France already!
Two white flashes indeed, and then nothing. I already tried another cable, but it's the same issue unfortunately.
Will check with app if I see something.

[marble prairie]

heya yall, i was trying to stream my switch 2, and this morning i got the screen working but not the audio. so was testing with usb and the only things i am getting is now is black screen and no single i tested HDMI cables and the USB but nothing works? did the whole trouble shooting and some suggestions on reddit and google. any help?

the card flashes purple but i checked that i am on the most updated version of the HD60X card

and whatever i do i cant seen to get it back to blue

[lyric frost]

hi all I am having trouble with audio after connecting my chat link throughout my system set up

can anyone help?

My PC is saying the "el gato studio is currently using my mic" and when that is going on I can't hear any of the recording audio that I know is there as I have the video in my files.

[simple quartz]

Nothing wrong detected on USB tree. The capture card is detected correctly. But still no signal and console still on when on dock.
Sounds like I'll have to change the capture card then. ^^'

[warped ledge]

Was there a firmware update or anything?

[lyric frost]

huh

[past basin]

Elgato Studio should only ever be pulling audio from your capture card, not other devices like the mic. When you say you're not getting any recording audio, what app are those recordings made with? Just Studio, or are you linking in something else like OBS?

[past basin]

Disconnect everything, restart the computer, don't reconnect it til the computer is done rebooting and see if it clears up. Purple is not a normal error light on HD60 X, it should be blue for good signal, red for bad. Purple probably just needs some time powered off and a restart.
Also make sure you're connected into a USB 3.0 or faster port, using the original cable, or one rated for the same speed. You can get werid results if you mix up the USB cable speeds or ports

[past basin]

You said the handheld screen is still staying on right? If you take the capture card our of the equation does that still happen? I've seen one or two reports of Switch 2 docks failing like that before. Would be good to make sure this isn't partly a dock failure before you look too much at replacing the card.

[marble prairie]

yes the usb we already figured out and and using original cable, we try the restart tmrw in that order thanks for the help

[past basin]

HD60 S+ is also one of those cards that does a black screen for all errors instead of No Signal, or QR codes with specific error messages so a few other things could go wrong. If the change followed a Windows update, I'd check in Windows Settings under the search for "Manage Cameras", and see if you have the advanced options box there from the most recent updates. If so make sure Multi App support isn't turned on - it does weird things to some of the cpature cards

[simple quartz]

Sorry, I explained on my first message that I’ve tried the dock first actually. I have two at home (original one and another one I have for my PC). They both work very fine on my TV and my monitor. Unfortunately, I’m running out of options. Especially because it was working very fine, then started to be wonky and now not working anymore. That’s why card seems to be the one at fault.

[past basin]

Oh missed the line on the docks sorry

No dirt in the dock USB-C port on the handheld is there?

Though I suppose that would hit the TV too

[simple quartz]

I also thought that my second dock (that isn’t official) could have fucked up the capture, as card was working very fine until I got this one for my Switch 2.
And nope, nothing, works perfectly ok TV/Monitor indeed.

Only thing I haven’t done is to try with the Switch 1

[past basin]

Could be EDID related - I know Nintendo pushed out some firmware updates recently that could be affecting how it responds to the EDID on the card. Have you tried changing the Input EDID mode (Switch 2 seems to wnat the console restarted to detect changes when you're doing that)

[simple quartz]

I actually don’t know what EDID is, I’m sorry.

[past basin]

I would still have expected the Switch 2 Handheld to turn off in that scenario though, oddly

[simple quartz]

It’s almost 1AM here so I’m heading to bed, but I’ll try with my Switch 1 tomorrow. See if it’s console related or not. Who knows..

[past basin]

Extended Display Identification Data - it's bascially a bit of data the devices send to the console when they first connect that tells the console what display modes, timings and features are available. HD60 S+ defaults to Merged, where it mixes it's EDID in with the one from the TV or monitor. Sometimes that doesn't work right - in which case you can set it to Internal to use the card's supproted modes specifically, or Display to use the monitors (usually there's enough overlap that either of those can work)

You can change it in 4K Capture Utility or Elgato Studio in the settings for the device (right side pullout in Studio)

Sounds good -have a good rest. Hopefully you've got some luck with it tomorrow

[simple quartz]

Appreciate the help anyway

[past basin]

No problem, with any luck there'll be better news tomorrow when you test it with the other console

[lyric frost]

Everything is captured nicely and all but I can’t get audio through my captures. Discord, in game, etc.
says my mic is being used by “el gato studio” which I get because it’s what’s capturing my game but if I turn access off from that there’s no capture.
I’m not tech savvy at all.
Not sure if this is in your field or if you can point in the direction of someone who could
And just STUDIO. The video itself is there but I can’t get it.

[past basin]

What are you recording with the capture card? PS5, Xbox? etc? Is there a headset connected to the console?

[lyric frost]

PS5 and yes. I’ve got it wired into the 3.5 mm jack. I’m using the el gato chat link.

[past basin]

Okay, in Studio did you already set the capture card to Analog audio?

It won't switch to Chat Link automatically which trips up a lot of folks

[lyric frost]

Idk why my settings on the app look different?

[past basin]

Wrong settings - hit the menu button up top near the gear icon. It's in the side menu

[lyric frost]

Awesome. Found it.

[past basin]

Fantastic - did that get the audio picking up?

[lyric frost]

Changed it but I just recorded this 30 second clip from BF6 and nothing. I even went in my own cord chat to see and I still no game audio, no voice from me. Etc

[past basin]

Are you still getting the audio on the headset connected to the Chat Link cable?

[lyric frost]

Yes.

But when the video is rendered it’s soundless.

[past basin]

That's fine for now - needed to know if you're getting it in the headset as that confirms the console is at least outputting audio.
In the PS5 itself, in settings is the audio format set to "Linear PCM"? There's a few headsets taht might take digital audio, but the capture card won't.

You may also need to turn off Windows Audio Enhancements for the capture card and confirm that Windows hasn't just muted the capture card at the system level (basically muted outside the app's control).

To start with, Windows Audio Enhancements can be located in one of two places depending on your version and build of Windows. You can also check the card isn't muted in both.

First, you can check if enhancements are on by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off. While you're there make sure the card is turned up and not muted.

If neither are there, check the old Windows Sound Settings instead. Press Windows Key + R, type mmsys.cpl in the box that comes up and press OK. Go to the recording tab, find the capture card then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well. You can also check the levels tab in here to make sure the card is turned up and not muted.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off.

You can also ignore that warning about Studio using the mic - that's treating the capture card like a mic, it's basically letting you know that Studio is trying to use the capture card audio

[lyric frost]

These were in the bottom. Turn these off?

Or somewhere in the first menu, pictured here.

[past basin]

Oh, you're still on the End of Life Windows 10 from those screenshots.
But that's the wrong menu. I think Windows 10 should still have the same System section under the main Windows Settings, where there's a sound option that lists all the devices

If not check the ones in the other menus system (mmsys.cpl) first

That manage sound devices in the second image might take you to the other menu I'm thinking of

[lyric frost]

From recordings, where do I go now?

[past basin]

Click on the card there, and the properties button at the bottom should become available

[lyric frost]

clicked

[past basin]

What on earth. That's driver properties, not audio. That shouldn't be coming up from clicking properties in the sound control panel

You should have gotten a sound properties popup with tabs like levels and advanced

[lyric frost]

This advanced tab?

[past basin]

Yes. While you're in there remove the option that allows an app to take exclusive control

Then check the levels tab - make sure it's turned up and not muted

You may need to reboot the computer after that so anything that might already have control of the sound card lets it go (I don't think there will be since it was saying Studio was using the mic, but Windows sound issues can be weird so better safe than sorry)

[lyric frost]

Did another test just now and still no audio in anyway coming from my recording. No game no my voice in discord nothing.

I feel like its such a small issue here too haha'

[past basin]

Are you using Discord on the console? Also Studio won't get your voice, you want something like OBS or Meld Studio with multiple audio sources so you can mix your own voice back in with her PC mic. Chat Link only gets the audio the console sends out - so other voices, not your own

To confirm the headset you're using is 3.5mm only right, not a wireless one with a 3.5mm option

Does the audio go though if the headset is disconnected from the console and the card set back to HDMI audio? Checking if you get HDMI audio could tell you if there's an issue with the Chat Link

[lyric frost]

On console yes.

This is the headset in the whole set up I have been using.

[past basin]

And you've got this hooked up with a 3.5 mm cable only, right? If the USB dongle with it is attached to the PS5 at all it might trip everything up

[simple quartz]

The answer was found! So happy that..it isn’t the card, but very mad anyway, haha. TLDR: https://www.theverge.com/news/821250/switch-2-update-third-party-dock-update-blocked. BUT you remember that I said that I tried both dock? I forgot to say that I also have a second charger at my PC that is official BUT from Switch 1. But was working very fine until now. Well…still working for normal charge, not working on the dock anymore. SO. It works IF I use both official dock AND charger. I am so annoyed. And also so happy that card is working still.

Thank you and Vic for the help!

[warped ledge]

this is indightful, cause I forget people use 3rd party docks.

[simple quartz]

Yeah, my official one is on my TV. But in this case, I also tried official dock, and it wasn't working. But I didn't expect my charger to..be at fault as well. Especially because it's a Nintendo one and it was working well until now. But Switch 1.
I grabbed everything from my TV and put it on my PC, and...I guess I'll have to purchase a dock AND a charger from Nintendo..

[dull fox]

Hello can someone help me figure out why my elgato 4k s is lagging when I record videos

[past basin]

What do you mean by lagging in this context - delay or stutter?

[dull fox]

It's delaying a little every time i record

[past basin]

As in audio and video are out of sync, one of those is delayed from the other, or just the video is like a half second slow?

ah

I'd have called that stutter

[dull fox]

Ok how do i fix it

[past basin]

That's a lot more than I usually see though.
Are you using 4K S on a USB 3 or USB 2 port?

Also what are you recording from - like a PS5, Xbox, etc

I should also ask, what are the specs on the recoring PC?

[dull fox]

Im using a 4k s i had to buy an adaptor to use the usb 3 im recording with ibs

obs

[past basin]

Is the Adapter USB 3.0 speeds of 5 Gbps or faster? A lot of those are only USB 2.0 speed

And what sort of port did you plug it into on the PC itself?

[dull fox]

a usb 2 port

[past basin]

What resolution are you capturing the video in?

[dull fox]

1920X1080

[past basin]

And in OBS if you go to properties on the video source and set it to MJPEG for the video format, does it improve? For anything above 720p30, if you're using USB 2 with 4K X, you'll want to be sure OBS is set to use compressed MJPEG format for the video

(or move everything to a USB 3.0 port and make sure all cables and adapters are also USB 3.0 or better)

eg

You have to set the resolution/fps to custom to be able to set the video type

[past basin]

Good, try with it manually set and see if there's any change

Also to confirm do you get this stutter in the preview too?

[dull fox]

Yes I do

I still get this

[past basin]

If you run Elgato Studio are there any firmware updates for your 4K S?
Also because you're on USB 2.0, are there any other devices connected that go to the smae USB controller that could be using up your USB bandwidth on the motherboard like a camera? You can use a tool like USB Device Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html to see what connects to what USB controller on your motherboard

[dull fox]

I check everything and it checks out fine

[bronze jewel]

Has anyone tried to use an HD60X for audio recording only? I have the HD60X connected to my Windows computer using USB-C to USB-A. And I'm using a 3.5mm cable from the device I'm trying to record from to the front 3.5mm port on the HD60X. I've tried using Audacity and even though I've set it to the HD60X as the recording input, it doesn't record any audio (no squiggles and no audio when I play back the file). I've also tried using OBS and Elgato Studio, but those seem to not be happy that I'm not also recording video. Anyone got any suggestions or walk throughs? Google hasn't been particularly helpful.

I'm using it to record some old tapes of my grandparents. I know I could buy a cheap cassette capture device on Amazon, but I figured recording the tape straight from my high quality tape player using an HD60X would be better quality

[lone crypt]

This device will probably not sound any different than just using the line input on your computer motherboard, for what that’s worth.

But the issue is probably that the card is looking for digital audio via the hdmi port, by default.
You’ll need to open Elgato studio and change the settings on the card : audio > analog, so that it will listen on the 3.5mm port.

[bronze jewel]

Where is that audio > analog setting? I don't see it in Elgato studio

[lone crypt]

Not those settings; the ones of the device itself

Is it in top left? Where it says hd60x?

[bronze jewel]

HD60X only has a settings that brings me back to the same screen I just sent. Clicking 720p brings me here and I see it says Audio input HDMI, but there's no way to change it.

There's also a gear icon in the top right, but that just brings me back to the same settings menu I already sent

Found it! it was in the sidebar on the right side

[bronze jewel]

Can I record only audio in Elgato studio though? The record button is still greyed out because I don't have HDMI connected

sorry, i just read when you said about using my device's line in instead. that's a good option on this windows computer. i was hoping to do this on my macbook too (more portable) which doesn't have a line in option, but maybe i'll have to lug this windows desktop upstairs and do that

[lone crypt]

Oh it’s the side bar next to the….

Yeah. There you gos

[bronze jewel]

it's really too bad i can't get the elgato working though 🙁

[lone crypt]

This changes the audio mode on the card. So if you can address it with audacity this should make it work

Unless it just doesn’t work with audacity.

[bronze jewel]

it may not work with audacity, because it still didn't show anything

[lone crypt]

Gotcha. Yeah it’s not designed to do this, but I wasn’t sure if that meant it wouldn’t work.

You could do a recording in OBS with it, just add the capture card as an audio source.
The file format will still be mkv but I think you can disable video in the output. Set the audio mode to pcm so it’s lossless…

This isn’t the best what to do it. An audio interface of some kind that can just send audio into audacity will be easier to work with.

Won’t have to convert files afterwards.

[lone crypt]

Did you close Elgato studio or any other app attempting to use the card?
The capture card can only be addressed by one app at a time. Any additional apps will get nothing.
Also make sure your privacy settings are set to allow cameras and microphones. Verify the card can be used by studio or OBS or something at all.

[fickle sorrel]

Hello! I have a prblem with my HD60 X, when i tried to play in my PS5, it dosen't have any sound, is there any fix to it?

[past basin]

Depends on how you have things hooked up - the most common issue is that if you have a headset connected to the PS5 the HDMI audio feed will be muted by the console, so you need something like a Chat Link to split the headset then.

[shell solar]

Hi, I bought the Elgato 4KS capture card but I can't get my screen to display at 120fps. I've disabled everything. I've plugged everything in correctly. Do you have any solutions?

[lone crypt]

Need more info; describe the whole setup and what you’ve tried.

[shell solar]

Connect to the console, install the Elgato Studio application, and on the computer, disable HDCP.

[lone crypt]

What message do you see in Elgato studio?

[lone crypt]

You’ll have to translate that for me. Is that “no signal”?
I see your resolution is set to 4k. The 4Ks capture card is not capable of higher than 60hz at 4k
Also if hdr is enabled on the console, this card can do up to 1080p60 max with hdr.

[past basin]

That looks like it's 2160p signal in the top left? Is your console set to 4K resolution? You won't be able to get 4K120 through 4K S as it's a HDMI 2.0 card. If you need 4K120, you'd want 4K X, which supports HDMI 2.1.

[shell solar]

I managed to set my screen to 120p once, and that's the maximum possible setting. The game's settings allow me to set it to 120p, but not the stream.

[past basin]

At what resolution? 1440p120 will fit over HDMI 2.0 (with HDR off). 1080p120 will also fit over HDMI 2.0 (that one even with HDR on)

If you force a resolution and refresh rate combo that requires HDMI 2.1 bandwidth, 4K S will reject the signal as it's too high.

[shell solar]

I'm trying with both

[past basin]

To confirm you're trying with 1440p or 1080p, NOT 2160P.4K? Because in the top left I was seeing 4K. You can't push 2160p120 thorugh 4K S, as it requires too much bandwidth, so I want to be sure you've double checked the resolution settings on the console

[shell solar]

I can't change it any further for the capture

[past basin]

Okay, your source there is 1080p, 59.94hz. That should be fine.
So it looks like there's a display in the HDMI OUT port of the card there - does that display support 120hz refresh rate?
And since the menus and home screen are only 60, it's when you load into the game you're losing signal?

[shell solar]

I have a 165Hz monitor

[past basin]

Does it do that over HDMI too, or just DisplayPort? Some monitors will only do high refresh rates over DP

Also when the console is doing 1080p120, do you still get video on that monitor and just not the card, or no video on either?

[shell solar]

also works in HDMI

[past basin]

So manual's timing sheet for the monitor confirms 1080p120 is supported over HDMI specifically? Does it still get video when the capture card stops?

[past basin]

And the manual confirms it's not using DSC on that monitor to hit 120 hz like some older ones do right? Because that would break the ability to capture when DSC turns on

But to confirm is the monitor you're talkiung about in the HDMI OUT of the card. Does it get signal when the card loses signal when you turn on 120hz in your game

[shell solar]

Thank you, I succeeded! But I have another problem: I plugged it in, but the sound still comes out of the screen, which creates an echo when I shout.

[past basin]

Is the screen getting audio directly from the PS5 or from your PC?

Though in either case most screens have a volume adjustment - easiest fix is just turn down/mute the screen

[shell solar]

My sound comes directly from my PS5; with my old €20 capture card, the sound cut out in single-player mode and there was no echo in live mode. Do I need to buy the pro chat link perhaps?

[past basin]

Check to make sure your PS5 audio settings are set to 2 channel audio - if you were missing things like echoes it might have been on 5 channel

The audio format should also be Linear PCM

You should only need something like Chat Link if you're plugging in a headset, as that mutes the HDMI audio

[humble coral]

I just got the Elgato 4k S, and I cannot for the life of me get the sound to work with my Switch 2... I have tried all the troubleshooting methods on the website, to no avail. I checked on my audio settings, and it looks like audio is just not coming through the capture card. Everything else is working perfectly. I am using the provided cables with the stock Switch 2 HDMI cable and a USB 3 port.

[fickle dragon]

Are you using any bluetooth audio devices with your Switch 2? Or is anything plugged into the headphone port on the console?

[humble coral]

No

I am using a USB C->USB A Adapter also, but it does say it supports 10Gbps data transfer

[past basin]

So Switch 2 audio set to Stereo? No headset or bluetooth audio connected to the console? Try restarting the console, AND the dock (remove power from the dock for 30 seconds, preferably while the handheld is out of it). Sometimes I've seen folks spend an hour trying to troubleshoot and all everything needed was a restart because something had tripped up

Also which website guide did you follow specifically - the Switch 2 Megathread, or one of the guides on the main site?

[humble coral]

omg I fixed it

Flipped the USB C in the adapter

[lone crypt]

The black market of adapters that aren’t fully wired strikes again…

[fickle sorrel]

The only audio source that i have is the one from my pc, like a Alexa or my headseat conected to my pc

[stark nebula]

Hi Elgato gods
Currently I have a HD60x that is functioning as a pass through and I am able too display my game footage as well as record and stream off of OBS. This being said

I also have the chat link pro plugged into the both the elgato and my ps5 controller my problem is that I am getting audio into my headsets and streamlabs is reading my yeti mic however neither streamlabs or the Elgato software are picking up my game audio?

Any help thank you in advance!

[stark nebula]

help plz

[past basin]

Did you remember to set the capture card to "Analog" audio mode using either 4K Capture Utility or Elgato Studio?

[stark nebula]

yes i did remember ive been trying everything using the analog setting

[past basin]

Before you go too far, if you switch things back to use HDMI and disconnect the headset and chat link fron the console, do you get audio that way?

[stark nebula]

Yes

Just headset audio from my game nothing too OBS

[vast tinsel]

Hello everyone, I'm a new user of the El Gato HD 60 X. The problem is that when I stream, my friends hear their voices doubled. I've tried everything and I don't know what to do to stop it.

[craggy relic]

Can someone please help me, I connected my switch 2 to the elgato neo and to my ultra wide monitor but when I go to OBS and go to video capture card it says "no signal"

I been trying to fix for hours

[ocean raptor]

I have a 4k60 S+ and when I plug the device into a power source (Original cable and Power Adapter, regardless of outlet, and it does not matter if I plug it in via ports labelled POWER, USB, or having both with an original cable plugged into my laptop [orientation of the usb-c does not matter.]), the Status LED blinks red once then stops... On the underside, while I have it plugged I can see a green LED light active through the ventilation. Since this issue, my laptop no longer recognizes the 4k60 S+, even under Device Manager. While plugged in, my TV is able to tell that the occupied HDMI is in fact active; however, it receives no signal.

I have tried restarting laptop, tv, and console, switching and/or flipping cables (despite it also happening with only the power cable.)

I need to know if this is something I can fix or if I have to get it repaired or something...

[craggy relic]

Can someone please help me, I connected my switch 2 to the elgato neo and to my ultra wide monitor but when I go to OBS and go to video capture card it says "no signal" i been trying to fix for hours

[lone crypt]

Neo is not capable of capturing ultrawide resolutions.

[craggy relic]

I just want my neo to capture my switch 2 in 1920 × 1080 is it still not possible?

In OBS

Like if I set my screen to 1920 × 1080 in OBS would it work? Cuz I tried it and I didint work not sure if im doing something wrong

[lone crypt]

Yes

[craggy relic]

I tried it, it did not work, would you be ok to help me after my work? I work for 5 more hours 🙏🤞

[lone crypt]

Volunteers are in and out as their schedule permits; somebody will be here for you!

[craggy relic]

I really hope so.. I wanna start recording tomorrow for kirby air riders realse

[lone crypt]

This could be a broken or failing cable or dirty connector, broken connector. Stuff like that

[lone crypt]

Here is the led layout for that card.
It has more than one led indicator so what does this tell you?

https://help.elgato.com/hc/en-us/articles/360038801672-Elgato-Game-Capture-4K60-S-Blink-Codes-for-Lights

[grand oracle]

Hey guys I’m new here and so frustrated. I’m using Elgato hd60x streaming off ps5 to PC and my monitors keep going black after an hour of streaming and I have to mess around to bring signal back. I’ve tried almost every recommended setting I can find like turning off hdcp, vrr, messing around in 4K utility app, OBS studio settings, confirming usb is 3.0 and nothing has fixed it. Anyone have this issue before?

[lone crypt]

That is interesting that it starts happening after a sustained session… makes me think about the parts getting warm. Like maybe connectors are not solid enough and they start to slip after warming up? Reseating them brings it back…

Does the passthrough display also black out or just the capture?

[grand oracle]

Yeah I can get signal for awhile and stream but it’s happened so many times it’s frustrating. It makes my entire monitor go black. I have 2 monitors, one connected from capture card and other connected just to my pc and they both go completely black during this issue

[lone crypt]

So the computer doing the stream blacks out, and the console passthrough blacks out at the same time…

Two completely different sources of video, and they go out at the same time. And come back only when you research cables? Or what do you do to bring them back?

[lone crypt]

If I’m understanding that right, now I’m wondering about power fluctuations in your building…

[grand oracle]

Yes both monitors go out but I don’t lose power to pc, console or anything. I’ve tried running console and pc at same time without capture card to test power and hdmi cables and never had the issue. I don’t know what brings them back I just unplug things trying to reset it until it comes back on

And my monitors have lights that just go blinking showing they are still on but not reading a signal

[lone crypt]

Ok. Yeah i just don’t get how both monitors could go out together… like that.
Totally different devices. Totally different video feeds.

If something happened with the capture chain, the passthrough monitor could go out and the captured video feeds might also. Depending if it was the console or the capture device or which cable..
But the computer would be fine.

To have moth monitors lose sync together and need to have cables reseated… it’s like the power blinks enough to trip the monitors into searching for signal at the same time, but the source devices aren’t impacted.

That’s not impossible. Power supplies in the console and computer just averaging it out enough that they don’t notice.

This is just a guess but I think it’s possible

I just don’t have any other hypothesis right now for what would hit both displays at the same time, since they aren’t connected to the same video chain… that rules out the capture video chain or the computer GPU video signal. Right?

You got a real scratcher there

[grand oracle]

Yeah it’s been very frustrating as elgato customer service ran tests and had me change all possible settings and has not fixed issue. Their test said things look fine too. I read that the capture card losing signal could cause both monitors to go out but not sure. I’m wondering if after swapping cables, trying everything I can with settings if I should try a different capture card.

[lone crypt]

But the capture card isn’t connected to your pc monitor.

So when you say that both monitors lose signal at the same time… that rules out the capture card.

Get what I mean?

And the only thing left is power. Both monitors are in the same room so they presumably are connected to the same power.

That’s the only thing they share

[grand oracle]

I hear you. But that issue never happens without capture card. It’s only when using capture card. I can game on console and use pc at same time using same power and never happens unless capture card is routing it

Would a power issue cause everything to stay on but just lose signal to the monitors? I don’t lose power in anything it’s just the screens seem to have lost signal but monitors stay on until they can get the signal again

[lone crypt]

Ok. That’s interesting. So something about them being electrically connected is important

Yeah it could be a power fluctuation that the monitors are sensitive to but the computers power supplies are smoothing over.
It’s possible.

[grand oracle]

But wouldn’t it still happen while using both monitors without capture card if it’s a power issue?

How would I test that or improve it? I don’t really have anywhere else to plug them into since I am using a power strip

[lone crypt]

I don’t know. I’ve not really seen this before except that power fluctuations can do weird things and not all equipment responds the same way.
And maybe having the electrical connections between them —even though it’s not shared video feed— is what’s allowing it to hit both displays together.

When you’re not streaming do you move the hdmi cables so the console is direct to display? Not through capture card?

[grand oracle]

I was playing offline with capture card to record video and issues still happened. Then I’ve just tried taking hdmi from ps5 direct to monitor and that has eliminated the blacking out issue but then obviously I can’t stream how I want to later without that issue happening again

So that’s why I’m curious about the power issue because I never lose power when pc and ps5 is on and gaming through same monitor without the capture card connection

[lone crypt]

Yeah so something about them having wires connecting them all is key

[grand oracle]

I just can’t figure out what that is and talked to elgato customer service about my set up too. Im at the point where I might hire an it guy to come down here. I’m not an idiot but not an expert either it’s been a nightmare so far

[lone crypt]

It sounds really weird, man.

[past basin]

Is that monitor still also connected to the same PC whlie you're running something to the capture card? eg are you just switching inputs on it?

Because I've had a similar issue where the PC power saving shuts down both monitors when the timeout expires. If your PC is set to put the monitors to sleep after an hour and you're only touching the console after you start your recording session, the PC might just be telling both monitors to go to sleep

(and it will on many shut off the one on the capture card even if the PC itself is not the active input)

So I'd suggest checking your power saving plan and setting the monitors to always on to see if that helps

(nothing like both monitors powering off in the middle of a round of Mario Kart because you didn't touch the mouse for a bit - good times, good times)

(I'm assuming here that the difference is that when you're using the capture card you're using a controller or somethign on the console so the PC doesn't go to power saving)

[lone crypt]

Oh two connections to the passthrough display… I did not even think of that possibility to ask… haha!

[past basin]

Yeah only came to mind to me because I actively run into that here

[grand oracle]

No one monitor is connected to pc through display port and other through hdmi.

[past basin]

But they're both still connected to the PC?

[grand oracle]

Hahahaha. Good call out I can check that tonight

[grand oracle]

Yes

[past basin]

ah, with any luck it's related to that then, and it's just a paint to get back because it only just went to sleep

[grand oracle]

But at the same time I’ve had the monitors go out after 5 min gaming and after 2 hours so I don’t see consistency with when they lose signal/power

[past basin]

I'd test with the other cable disconnected from the PC then just to see if the issue is coming from the PC side or the console side and somehow bleeding through.

Depending on the monitor sleep timer it could alos just be something like bumping the desk enough to nudge the mouse keeping it from sleeping

[grand oracle]

Hmm okay. I know I’m usually moving the mouse to interact with chat during a stream or just adjusting it in a position but that’s a good tip I will try that. At this point I will try anything to fix this!!!

[warm kraken]

hi i need a quick help with obs (i have just bought hd60 x), i connected on the pc but i cant capture the video on obs

thanks

[lone crypt]

Details!
We what exactly are you seeing, and how exactly is everything connected?

[warm kraken]

i recently bought a go xlr mini and a brand new mic (connected with xlr cable on the xlr), and i also bought the hd60, i have problems with both but now i'll explain only the problem w hd60 x
So basically i already installed the elgato app on my pc and connected everything (it works cause i can see my ps5 trough my elgato app), but when i try to connect the video capture on the obs app it doesnt find the elgato hd60.
My bad, it finds the elgato hd60 but when i select it, it does black screen on the obs pre-view mode.

@lone crypt

[lone crypt]

Do you still have Elgato studio running when you try it in OBS?

USB capture cards can only be addressed by one app at a time. Close whatever has it opened before starting the capture card in another app.

[warm kraken]

ok i closed the app and it works now thank you.
Can you help me also with go xlr mini or its not your type of stuff?

[lone crypt]

Audio is actually my real life job, so if anything I’m better at that. Haha

[warm kraken]

i cant hear my ps5 no more...

i captured the video but now i cant hear anymore

cause the audio was from the app not from the hd60

[lone crypt]

Your goxlr should have some mixing capability, right?
That’s not an Elgato product so support for that would be from goxlr…. But generally speaking, you should be getting audio from the capture card into the mixer, and from there it is sent to whatever app you’re capturing video with.
If the audio is in the hdmi cable, then OBS should have it on that video capture source as well. But that doesn’t mean it’s in your headphones, and if you monitor through OBS there is more latency.

Also, if you have a headset connected to the console, they usually turn off hdmi audio….
So that’s where Elgato comes in with the chat link pro cable.
Which is a splitter that takes the analog audio feed from the controller headphone port, and splits it back to the audio input on the capture card, so you can hear game and party chat in your headset and a copy of that audio is sent to the capture card.
But this doesn’t work with wireless headsets connected to the console. Wireless headsets on the console won’t ever work with capture cards unless your console has a setting to send audio to the headset and to hdmi at the same time.

[warm kraken]

i have my headphones connected on my go xlr mini not my console or controller, but idk cause my xlr is fully bugged

so your saying that if i want to hear my console audio i need to buy the chat link pro basically

[lone crypt]

Well no, not if your headphones are connected to the goxlr… that’s on the pc.

In your config, what you need is for the goxlr mixer to receive audio from the capture card, and the mix that out to your headphone out, and to the stream mix out that you add to OBS as an audio source.
(Or however goxlr does that mixing; ask them)

If you had a wave xlr from Elgato, you would add your capture card as a hardware audio source to the wave link mixer, and then you have a monitor mix fader for how loud you hear it, and a stream mix fader for how loud the audience hears it.

[craggy relic]

Can someone please help me, I connected my switch 2 to the elgato neo and to my ultra wide monitor but when I go to OBS and go to video capture card it says "no signal" and not catching the switch 2

[lone crypt]

I think I answered this already earlier… probably this is as simple as, the ultrawide resolution is out of range for the neo capture card.

1080p60 is the max capture resolution for Neo

And it doesn’t have hdr or variable refresh rate support

[craggy relic]

In OBS I chsnge it to 1920 × 1080 still no signal

[lone crypt]

You have to feed it a 16:9 aspect resolution. Up to 4k60

The source device

Does your switch send ultrawide resolution to the monitor?
This is probably where the confusion is happening

When the capture card is in light with a passthrough display, they all need to agree on what resolutions they can all use.

[craggy relic]

I take information slowly and I dont quite understand, i really need this done, will you help me out step by step?

[lone crypt]

Ok, your switch2 is connected to capture card input, capture card output is connected to the display. Right so far?
do you see a picture on your ultrawide monitor from the switch2?

[craggy relic]

No i dont see anything, but all is connected

[lone crypt]

And the capture card has power, like it’s connected to usb to the computer?

Let’s take that capture card out of it. Go directly from switch2 to the display.

I think the ultrawide display is going to be a problem here.
But let’s see what we can make it all do

[craggy relic]

Oki so u want me to plug my switch 2 into the monitor? Or the part that plugs into the pc should go into the switch 2?

[lone crypt]

Switch2 > hdmi > display. Nothing else connected.

Far as I can tell switch2 is not compatible with ultrawide displays. It wants to be 16:9

I find people forcing it to work with some, but it’s stretched.

Which means it doesn’t actually support that, but their monitor is able to force it, so that won’t necessarily work for others.

And I know for a fact that the capture card doesn’t support it, so unless your particular display is able to pretend it is a 16:9 monitor to the equipment connected to it… this will not work right.

[craggy relic]

@lone crypt what if I keep switch2 > in HDMI

monitor > Out HDMI

USB > PC

then change the discord of my pc from ultra wide to 1920 × 1080 would it technically be compatible then?

Change the display*

[lone crypt]

No, the resolution of your computer display has nothing to do with any of this.

I’m trying to take things out of the chain so you can narrow down what works and doesn’t work

But it calls into question… do you have 2 displays?
One for the switch and one for the computer?

[craggy relic]

My Nintendo switch 2 can be plugged into my monitor and played like that no audio but with capture card + my pc it doesn't work...

for my displays if I take my switch 2 out of the docked station yes I csn see its display, I can also see ny monitor display, once my switch2 is docked + connected to game capture card it can only see my computers display

[lone crypt]

Ok so the switch can be docked and played on this display.

Is this display being used by the pc and the switch dock, or do you have two displays?

[craggy relic]

I have 1 display, so when i use switch 2 and not turn on my pc i csn see its screen, when I turn on pc the capture card turns on, I go to obs press capture card then turn on switch 2 and its error

[lone crypt]

Gotcha.

Ok I’m telling you this is not a good idea.
It can work, but having multiple
Inputs on the display can cause it to switch inputs sometimes when you don’t expect, it makes troubleshooting very confusing and being that you’re not experienced with this stuff….
This is likely to be troublesome, even if you get it to work sometimes.

Now I think probably this setup can work but there is confusion with the EDID setting on the capture card.
You can go into the capture card settings in the Elgato studio app to set the EDID… either display or merged are probably the right setting

But… because you’re asking your display to switch inputs a lot, this will cause issues that will be tough to track down.
Because changing EDID usually needs things to be restarted and reconnected… and then your inputs reset and then who knows

[craggy relic]

Aw man I spent like 100 dollars on this capture card :c is there one that can support the switch 2? Like i

Switch2 > in HDMI

Monitor > out HDMI

USB > PC

Then it works?

[lone crypt]

This isn’t the fault of the capture card

Unless you want to capture higher resolution than 1080p60, this capture card is fine

The issue is trying to have one display for the pc and console at the same time

Not recommended

[craggy relic]

It's how streamers usally play games on switch

[lone crypt]

If you want this to work reliably, you should have a display dedicated to the console, and another dedicated to the pc

No… anyone capturing a console usually has a dedicated display for that console, and the capture is happening on a pc which also has a dedicated display

As I said, trying to use one display for both can work but it’s unreliable and it’s hard to figure out problems when they happen.

[craggy relic]

Is it possible to split my pc into 2 displays have have one pc and one switch?

[lone crypt]

But… you wouldn’t want that…

You want one for the pc and one for the console

[craggy relic]

My display resolution is 3440 x 1440

[lone crypt]

That’s fine for the pc.
Switch doesn’t support that resolution anyway, so the display dedicated to the console should be a 16:9 display

[craggy relic]

I can change it to 16:9

I can go all the way down to 800 x 800

[lone crypt]

Ok.
But that doesn’t change that connecting both devices to the same display is not a reliable way to play or capture.
It will be difficult to get working and it will break and need to be set up again often

[craggy relic]

So ur saying this thing is useless? Should I just go into obs press capture card and boom turn on switch 2 and display should be there? It should be that simple

[lone crypt]

No

That’s not what I said at all

Are you reading my messages?

[craggy relic]

Im saying why isint it that simple

[craggy relic]

Yes i am

[lone crypt]

Look, the ideal setup uses two displays

One is attached to the pc

That’s the pc display. And nothing else is connected to it

The other display is connected to the switch, via the capture card.

The console video always displays on this, and there is no latency

The capture card makes a copy of that video on the pc in OBS… but you play on the dedicated console display

OBS capture has latency.

If you only have 1 display, then I recommend connecting it to the pc only.

Run the console into the capture card input. And nothing in the capture card output

Open OBS and you can see your switch on the preview window.
This will have some latency. But it will work.

It’s not ideal

Would be better to get a second display to pass through the console to so you can play without latency while the pc does its thing over on OBS.

But that second display is not connected to the pc at all.
Follow me?

[craggy relic]

I kinda get it, so two monitors, 1 is for switch and the 2nd one is for OBS

[lone crypt]

Yeah that’s the ideal way to do it.

So for now, if you have just one, you can just connect the console to the capture card and nothing in the card hdmi out. See the picture on OBS preview.
It has latency that way but see what it feels like.
They try to make it as little delay as possible, but depends on your computer

[craggy relic]

So are u saying

Switch2 > in HDMI

Nothing > Out HDMI

And USB > PC?

im sorry im kinda dumb as u csn probably tell

[lone crypt]

Yes that’s the arrangement.
The open Elgato studio or OBS (whichever your preference) to see the preview.

[craggy relic]

Lemme try it so ill close OBS, unplug the out hdmi from monitor, open OBS and it sohlud be there but late reaction?

[lone crypt]

Late reaction.
Latency. Yes there is some delay in the capture card converting the video signal so the pc can use it.
And OBS itself and the computer can add some more delay in processing.
Depends on your computer. Every setup is different so you’ll have to see how much it feels delayed when you play on the preview.

[craggy relic]

Still no capture

@lone crypt

[lone crypt]

You’ll likely need to turn everything off and reconnect things.
Having multiple things connected to the same display is confusing for the equipment.

And you might need to make sure the EDID setting on the capture is not set to display.
Set that to internal or merged.

And the switch 2 needs to be set to 60hz and no variable refresh and probably no hdr

[craggy relic]

How do I edit the capture card

[lone crypt]

Open elgato studio.
(Close OBS, only one app at a time can use the capture card)

Expand the side bar on the top right of the app, next to the settings cog, to show the capture card settings

[craggy relic]

Wait I just plugged in my display again and I see switch but not pc haha lemme fix it

[lone crypt]

See this is why multiple inputs on the display is confusing

And when you change the EDID setting, best to restart everything to make sure all the equipment takes it and updates

[craggy relic]

Where do I go to download elgato studio

Nvm found it

Is it safe? It's saying installing this can potentially harm my computer

[lone crypt]

It’s like the replacement for 4k capture utility.
Are you on the Elgato site?

[craggy relic]

I believe so

[lone crypt]

Don’t download from anywhere else, but yes it’s safe from Elgato. It’s the official app now.

[craggy relic]

Safe? Official?

[lone crypt]

If you got it from the Elgato site it’s safe.
Don’t go to some other thing

[craggy relic]

Oki sorry I just wanna make sure is this site the real one..

Is the elgato.com/ca/en/s/downloads

@lone crypt

[lone crypt]

I said if you download from elgato’s site it’s safe

[past basin]

Yes that's the correct site (assuming you're in Canada - it geolocates you so /ca /en is for Canada English)
Anything under the elgato.com domain should be the official site

[craggy relic]

This is all I see when I turn on switch 2

[lone crypt]

You’re on a usb 2.0 connection.
See there at the top

Need a 3.0 port

[craggy relic]

Huh what's the difference

Is that the problem?

@lone crypt how csn u tell apart 2.0 from 3.0 is it the one in the out HDMI? the display? Cuz im using the default HDMI for switch 2

[lone crypt]

USB is the one connecting the capture card to the pc

There is a huge difference in data speed

[craggy relic]

Its the one the elgato came with tho

[lone crypt]

The cable likely isn’t the issue. First look at the labels on the ports. 3.0 or SS (super speed)

3.1 or anything like that, higher than 3.0 is fine.
But it has to be 3.0 or better. Sometimes labeled super speed

The plastic in the ports is usually blue… but that not a requirement and not all manufacturers follow that so it’s not a sure thing

[craggy relic]

I do see a SS on the front of my pc maybe I should plug it in that

There we go that fixed the warning

[lone crypt]

Yes, any port labeled with 3.0 or SS should be good enough. Refer to your manual if you need help finding them

[craggy relic]

Now its just black screen

Should I change any settings inside my switch too

[lone crypt]

Ok make sure switch is set to 1080p60.
Not 120hz. Not variable refresh rate (vrr) and probably not hdr.

And check your pc privacy settings to make sure apps are allowed to use cameras.
And make sure no other apps are open using the capture card. That will make a black screen, too.

[craggy relic]

I did everything expect for VRR I dont know where that is its not in the display settings, I see a black screen, when I press record and end inside the file I can see the switch is displayed but not in my eyes

[lone crypt]

Oh the recording gets a picture but you don’t see it on the screen?!
That must be privacy settings on the computer then

[craggy relic]

How do I fix it

[lone crypt]

Windows key the type privacy settings.

It will find the page.

Enable cameras and microphones for apps

[craggy relic]

Both are inabled

Both are on but still no display

[lone crypt]

Ummm. But the recording did get a picture when you played it back?

[craggy relic]

Yes

[lone crypt]

Let’s restart this computer fully.
I feel like maybe another app is still trying to use the capture card.

Maybe

[craggy relic]

OK ill restart pc

[lone crypt]

Sometimes it gets stuck and an app doesn’t let go. This should clear it if that’s the issue

[craggy relic]

Iy works now!

[lone crypt]

Yeah!

So this should work now in OBS also if that’s your preference for recording and stuff.
Just close the other app first and you know what to do if it gets stuck like that again

[craggy relic]

Ys my mic doesn't work in elgato

[lone crypt]

Right so if you have multiple sources you want OBS

Like a mic or a cam for your face

We needed this app to fiddle with the EDID settings. That can’t be done in OBS.

But it should stay put unless you need to change it again

[craggy relic]

Csn u help me put it inside OBS

So I make a new sences right?

[lone crypt]

You just need to add a source.
If you already have a scene where you want the game to be

Video capture source. Select the capture card

[craggy relic]

All I see @lone crypt

Nvm it works

How do I add my microphone

[lone crypt]

Same basic idea.
Audio input capture.

Sry, I mean add source. Audio input capture. Choose your mic device

[craggy relic]

Okk it works, your literally the best tysm @lone crypt ❤️❤️❤️❤️❤️

[lone crypt]

Great!
And remember, feel out how the latency feels when playing via this preview.
If you’re ok with it then…. Play on.

If you feel the lag, the solution is to get a second display, where you’ll connect that capture card hdmi output to… that will be real-time.

And IF you do that you will probably need to change the EDID setting.

[craggy relic]

Currently i see no delay or lag, its smooth, and I do got just 1 more question.... isk if u csn answer it or not

My Nintendo switch 2 is giving audio in recordings but I cant hear the audio within my real life setup, my monitor never came with speakers but I have bought my own and I do have turtle beach headphones not sure if that helps

[lone crypt]

So you’re in OBS, do you see the meters moving on the audio for that video capture source?

[craggy relic]

Yes

[lone crypt]

Ok so we just need to tell OBS to monitor that audio to your speakers.

Click the cog on any of those audio channels in OBS, where the meters are. Select advanced audio

On this screen we want to set the capture card to “monitor and output”
(If you have other sources you want to hear, like alerts, those will need to be set this way also)

And then make sure your mic source is set to “output only”

Because you don’t want your mic echoing back at you

Let me know when you have that set up

Feel free to share a pic of that advanced audio screen

[craggy relic]

Like this?

Nvm I fixed it

LOL I see what u mean now

[lone crypt]

No no, you... in fact you don't need that desktop audio device at all

There's some extra stuff in there. I think you have some global audio devices set up. so that might cause echo, depending on what they are

[craggy relic]

I just put capture card in monitor and output so I can hear it now, I just tested it out with a video and my mic doesn't echo

[lone crypt]

Right, yeah they wouldn't echo in the video. if you set it wrong it would echo once we sent it to the speakers

ok, so that's set. Now we go to OBS settings > audio

I think what's happening there is you have global devices enabled for desktop audio and mic audio

Those can be disabled, since you've added them as sources in your scene

I think your audio mixer should just have two faders now

[craggy relic]

Csn I just leave it there? Will it mess up my audio and such?

[lone crypt]

it might. if it's capturing your desktop audio, as soon as we route the capture card to your speakers... which is the desktop audio. it will play and then echo back again a fraction of a second later

[craggy relic]

So disable global audio devices desktop audio?

[lone crypt]

yes and the mic. All the global devices should say disabled

This is also giving you better control. If you add starting soon screens or antyhing. those won't have unwated audio in them.
Global devices are always on in every scene, while sources added to your scenes are only on when that scene is shown.

So it gives you the control, while still working fully and automatically

So once those are disabled, you'll see just the 2 faders in audio mixer, one for capture card and one for mic.

Then we want to scroll a little ways down that OBS settings > audio page to find the monitor device. In that box, select your speakers or headphones.

This will make everything we set to monitor in the previous screen, play out of those speakers

Note that if you're using speakers, the mic will hear that audio, too. So that bleed will be recorded into the video.
to solve that, headphones are recommended when using a mic.

If you want to, you can set the monitor device to "default". and then it will follow whatever you set your system to send sound to. So if you connect headphones, it can switch along with your computer sound

[craggy relic]

Wait I see 3 audio mixers one is mic/aux and other 2 is my card and mic

[lone crypt]

You didn't disable one of the global devices

[craggy relic]

Fixed haha

@lone crypt so in monitoring device, I should put my speakers when im not recording and out my headphones when I am recording?

Its set to default rn

[lone crypt]

Yeah I think set obs monitor device to default.... then it will follow your system. So if you use speakers sometimes and headphones sometimes, it will follow that

Just know that if you use OBS.... while speakers are on.... recordings will get some mic bleed, from your speakers being picked up by your mic.
And you don't hear it until the playback, since your mic goes to the recording, but not the monitor device

[warm kraken]

@lone crypt can u check dm real quick brother

[lone crypt]

Prefer it here so it can be visible to others who might need help.
I tend to ignore message requests since we get a lot of spam (by virtue of being available to help people here)

[warm kraken]

i already plugged the elgato hd60 x on my monitor and my console and i hear everything, but there is a little problem, the audio is delayed for 2/3 seconds
if i shoot in the game (on the ps5) the audio arrives later

[craggy relic]

Sweet thanks you! I think you just cured my problem, I am very VERY greatful for your help tysm!

last question
If I remove the in HDMI connected to the switch to and connect it to my gf TV to play, does that mean when I go to plug it into the in HDMI back in ill have to redo it all? Or will it stsy as is now

[lone crypt]

You're using goxlr, right?
That sounds like a very long delay... but I don't really know anything about how the goxlr is ideally set up so you'd be better off asking them for help routing your audio with less latency.

[warm kraken]

yeah i use go xlr but the audio delay comes from the elgato cause i didnt plug in anything in the go xlr

[lone crypt]

Umm. the capture card should pick back up where it left off when you connect back to it.

The most I think you would need to do is, if you don't see a pitcure right away in obs, click the properties of the video capture source, and re-select the capture card. Everything else should remember

[lone crypt]

Well you're not using anything elgato for your audio mixing. so the delay isn't "coming from" anything elgato. The capture card has audio synced with the picture from your video source.
The latency is coming in from whatever apps or system is recieving that audio and mixing it to your output device, headphones from the goxlr

[craggy relic]

Thanks man thats all my questions and seriously thank you so much! I been on this for hours and hours so I am glad u helped u really are the GOAT

[lone crypt]

Sure thing. glad I could be here. Work is light today and no clients so I can split my attention. haha! Have fun!

[craggy relic]

Thanks😁 ❤️

[warm kraken]

so what would you advise me to do

[lone crypt]

well, I can't speak to the goxlr system since I haven't ever used it.

But if you want to check something out, pretend you don't have the goxlr for a moment.

Remove it from the system.
Connect the capture card. Open obs and add a video capture source for the capture card (if you haven't already)
Click the cog on the audio fader and open advanced audio.
Set the video capture source to monitor and output.
Then go to OBS settings > Audio, and set the monitor device to whatever you want to listen on (or default to let it follow the system selection)

Now obs is getting your capture card source, and then monitoring the audio from that back out to your speakers of choice. There is some inherent latency with OBS preview; it's usually small, but depends on your system

If that sounds like much less latency to you... then I think your best option might be to figure out how to route that OBS monitor back into your goxlr device (even if it's over an analog 3.5mm cable from your computer line out)

I think some of the goxlr had aux inputs like that

so that might be the shortest path for the digital audio in that setup.

That's how I would test it, and hopefully would at least give you clues to how to make the best setup with your gear.

[warm kraken]

i unplugged the go xlr but now i cant hear anything

not even my pc

[lone crypt]

Well that's because your PC was set up to use it as the output device.

we expect that.

[warm kraken]

yeah i reconnected my headphones to the pc and swithed the output but there is no elgato output and input

[lone crypt]

if that's your only output device then I guess plug it back in, and you could follow the directions to route OBS monitor to that.... but I'm just not sure there isn't something else going on with its software.

multiple seconds of delay is way more than we should expect from just a capture card though software monitoring

[lone crypt]

you will have to follow the direcrions I laid out above

the capture card gets audio from the source and sends it to the app being used for capture. the capture card doesn't, on its own, send audio also to your headphones.

So you can use OBS to do that, as I described above, or you can use some other mixer system, ask GOxlr

[warm kraken]

i'll try and ltyk

thansk

[ocean raptor]

The cables seem to be fine. I tested the HDMIs on the console -> TV directly and it works. Tested the USB-C cables and both charge my phone.

The Status LED just turns off after a single blink so I can't really use that. On the bottom, I can see a green light through the vents.

[lone crypt]

Charging your phone only means the power wires/pins are connected.

[ocean raptor]

so its still possible for the usb-c cables to be an issue?

[lone crypt]

Yeah, does that led explanation sheet say anything about what you see on the card’s lights? One blink and which led is doing might say something

You can download usb tree viewer and see what that shows to see how the usb connection to the card is shaping up.

[ocean raptor]

If I were to go based on the sheet then it would seem like it is just booting (red blinking), but the issue is there is only one blink then it stops

ill try to check out usb tree viewer

[lone crypt]

Mm so maybe power but not enough. Yeah let’s see what it says. Often we find out what’s going on using this tool when somebody thinks their port is fast enough, but some hub or adapter is capping the speed, or the cable has failed and enough wires are still working for power.
Or it’s a usb 2.0 cable that’s only good for charging to begin with, in cases where people don’t realize that not all cable are actual data cables, in this era of usb charged devices.

[ocean raptor]

the thing is I have used this device and cables for at least 3 months only needing to mess around with cables in the first time I tried it (forgot the original issue). since I somehow got it to work, it has been completely fine until now.

also is there a specific usb tree viewer i am supposed to get?

[lone crypt]

K. Could be this is the moment the cable failed. Or could be a dirty or loose connector.

https://www.uwe-sieber.de/usbtreeview_e.html

That’s the app.
When you open that it will show a tree-like view of the full usb system in your computer.

You’ll be able to see where all your devices are, which hubs and controllers they are attached to, and details like what speed their connection is operating at.

Or it could be not the usb at all! But this app can confirm that for us if the usb is fine.

[ocean raptor]

Okay I identified the port i use, plugged into the 4k60 S+ and my laptop; no change. disconnected from 4k60 S+ and to my phone using the same cable and it recognized my phone

[lone crypt]

Hmm….

So, in case there is a power supply issue, is that controller/hub loaded up with other devices right now?
Maybe disconnect other things just to check… if it’s not getting enough current.

[ocean raptor]

disconnect other things as in the HDMIs?

[lone crypt]

But if the cable is capable of only slow data and power, it should show up in tree viewer as the capture card, just at usb 2.0

[lone crypt]

No sorry, I mean other usb devices.
I want to make sure your usb controller is providing enough power to turn on the capture card. So remove other devices to make sure it’s not starved for power

[ocean raptor]

Directly on Wall outlet (USB-C 1)-> 4k60 S+ Power ->(USB-C 2) Capture Card to Laptop (no other connected devices)

nothing

tried just laptop to 4k60 S+ Power also nothing

[lone crypt]

You mean you fed the card power over usb from the wall?
And it powers up? Sorry I got confused there.

But I don’t love where this is going.

Ok so the cable work with your phone… when the phone uses this cable, what speed does usb tree viewer say the connection to the phone is?

Is it an iPhone?

I think iPhones still all use usb2.0 speeds. Is why I ask

[ocean raptor]

android

[lone crypt]

Ok so, if the phone can do usb3.0 we could confirm that the cable is working for 3.0 on another device that way

[ocean raptor]

It does say 2.0 however I don't think it matters because it has worked with the same ports before.

[lone crypt]

Ah, well just cause it worked before doesn’t mean it works now.
It needs to be able to show 3.0 connection with some device, in order to prove that the cable isn’t the problem you’re having with the capture card.

If you have some other usb 3.0 device you can test with this cable to show it working on 3.0 in tree viewer.

But if you’re seeing only 2.0 speeds, then the current theory is the cable or connectors are failing and can no longer connect at usb 3.0

[ocean raptor]

sent you what i see

[lone crypt]

You can post pictures here

[ocean raptor]

ok

wasn't sure if there is sensitive info

no device connected:

[lone crypt]

Yeah so, what I’m thinking is looks like cable or connector failure.
If you can test the cable with a different device a show this cable connecting at 3.0 speeds, then that proves it’s not the cable.
Otherwise… try replacing the cable (make sure it’s a true usb3 cable and not just a charging cable)

This doesn’t mean for sure the capture card isn’t broken…. But usb cable is easier to replace and on the other hand, if you can prove this cable works at 3.0 with some other device…
That suggests the capture card is broken.

[ocean raptor]

story with the 2nd cable

is the same

[ocean raptor]

hmm... okay. Thank you for your time. I guess I have to find a repair place that can work with this.

[lone crypt]

I’d talk to #official-tech-support before you take it somewhere.
But that’s what my next move would be

[ocean raptor]

Alright. I'll take that advice.

[stark nebula]

Still struggling with this if anyone can help, I’ve been switched too analog audio and I’m still having issues?

Thank you

[lone crypt]

What is the issue after switching the capture card to analog audio mode?

[quasi lava]

Anyone have some experience with Miracast Dongles on a Capture Card or CamLink?

Do they work well Tablets and Phones, or would you say to not even bother with it?

[carmine umbra]

can anyone help, ive got the 4K S, PS5, 240hz monitor, and laptop. eveything works fine when the PS5 resolution is in 2160p but every time i change it to 1440p or 1080p i get a purple screen, and i play in 1440p

[stark nebula]

Streamlabs gets no game audio, I only get game audio too my headset

[lone crypt]

Try adding an audio input capture source, and select the capture card.
This sometimes works in OBS so that the best analog I have to streamlabs.

Besides that, try the capture card in a different app, like Elgato studio. See if you get moving audio meters there or not.

Can’t see what you’re trying to open.
What are you attempting to do here?

[lone crypt]

Are you set up in passthrough or is the monitor connected to the computer?
Which screen is purple?
Does 1440p work when the console is connected directly to the monitor?

[limber mist]

the 4K S is not made for 1440p240, set the edid mode in 4K Capture Utility to "internal" and play in 1440p120 - you can record in 1080p60 HDR or 1440p120 SDR, the internal setting ignores the passthrough values - some displays use custom settings and may show issues with the internal EDID Mode that's why we don't have this as default,

[severe plank]

Hi! I need some help with my setup.

I have a gaming PC with a 21:9 ultrawide monitor (2560×1080 at 200Hz), and I want to send the video signal from this main monitor to my Elgato 4K S who is plug to my secondary streaming laptop.

My goal is:
• Keep my ultrawide resolution and refresh rate (21:9, 2560×1080, 200Hz) on my main monitor
• Send a clean 1080p/60 (or any supported resolution) signal to the Elgato
• Without my gaming monitor being forced into 16:9 or losing its refresh rate

[lone crypt]

Depending on your GPU... Nvidia has (had) some decent duplicate display scaling options in their driver, nvidia control panel. That said, nvidia's drivers have gotten shaky since this recent generation so your milage may vary. And I'm really not confident that would work right anyway. Would you crop off the sides? or integer scale it down and have letterboxing?
The better --and probably only real-- option is to run an instance of OBS on the game PC.
Set the capture card to extend desktop, instead of duplicate display, and set the desired capture resolution and refresh rate.
Start OBS on the gamepc, add Display capture source. Crop or scale it however you want with ease because OBS is excellent... and then start a full screen preview to the capture card. Now minimize OBS and have fun with no worries because OBS will do this with effectively zero resource utilization and smooth over any scaling or refresh differences with ease, as well as even allow you to use HDR if you want to, which won't work at all with duplicate display on windows.

[severe plank]

thx u a lot u saved me i just find a duplicate display scaling option in nvidia control panel to clone my monitor for gaming to my 4k s love u

[warm kraken]

hi, its me again...
Another problem, im streaming on obs live and im using the elgato capture card for my ps5
The problem is that every 5/10 min the audio gets delayed more and more until i have to remove and re-connect the game capture on obs
After i remove it and re-connected the audio is perfect, only for 10 mins tho...

[lone crypt]

Hmmm, that's a weird one... sample rate somehow... clock mismatch? Waiting to see what Arcsane says about that...

[past basin]

That sometimes happens with OBS and OBS based apps like Streamlabs (though I'm not familiar with OBS live?). In most cases you need to mute the video source for the card and add it again as an Audio Input Capture. Seems using it through video gets it pinned at 44.1 kHz when OBS wants 48, but the audio input capture doesn't.

[lone crypt]

That's weird, right? because 48k is standard for video.... haha

[past basin]

Yeah, it throws me - I've been told in the past it's because some step of the process was going through directshow (though I'm not sure how that works with the UVC cards, unless that's an internal step)

But seems like an OBS limit on the video capture device source

Unsure why it hits some systems and not others - but it's a common fix for gradual drift, multi second delay, and sometimes distortion issues when OBS based apps pull from the card.

[warm kraken]

lmk when he respond, thanks for now

[lone crypt]

Talking to you right there ^

[past basin]

Short version, mute the video source, add the card again as audio input capture

[warm kraken]

yeah thats seems easy no?...

[past basin]

Yeah - there's extra limits on a video input for audio compared to the audio input specifically it seems. It's a common fix for audio drift

[warm kraken]

is this one?

the one with the audio icon

[past basin]

Huh, that looks like it might already BE an audio input capture

[warm kraken]

no wait

i just created this

[past basin]

ah, yeah

[warm kraken]

but i dont see elgato hd 60

on the devices

[past basin]

That was an Audio INPUT capture, not audio Output right? Input usually has a mic icon

And HD60 X would only show in the inputs options

[warm kraken]

wait imma end the stream real quick give me 2 min

cause i need to focus

im using this for now

lets see if there will be delay...

i'll let you know

thanks for now

[lone crypt]

This is cropped so we can't really see to confirm what should be done... but just on the right of this image is the audio mixer where you would mute the audio from the video capture source, so that it can come from the audio input capture source only.

I see what looks like the red muted icon just there in the corner of the imgae. So i think you have it right.

[tender pasture]

Hello,
I just transferred my streaming layout to my linux build and...
no capture card drivers
Does anyone know how to get it working on Linux Mint?

[past basin]

That depends on the capture card - officialy there's no support for Linux, but the external UVC based ones can usually be setup to work since they can use the UVC driver from the OS

[tender pasture]

So it's a HD 60 S

[past basin]

Ah, HD60 S is a older cards, and isn't UVC. It requires specific drivers - as far as I'm aware there's no Linux driver, even community based, for that card. You'd want a newer UVC one like HD60 S+, HD60 X, 4K S, etc.

[tender pasture]

And elgato sells ones that are [UVC]? or will I need a different brand when I eventually leave windows?

(dual booting for now)

[past basin]

There's no official linux support, but generally if your distro supports UVC videos sources, the UVC based cards will usually work fine.

(UVC being USB Video Class)

[tender pasture]

I'll edit my question to specify what i mean

[past basin]

Yes, like I said, you'll want a newer UVC one like HD60 S+, HD60 X, 4K S, 4K X, etc.

or Game Capture Neo

All the newer external capture cards they make are UVC

[tender pasture]

Ah, I will have to wait then. Just bought a Switch 2 and a big drive to dual boot from and then had my work hours cut.

Thank you for the info

[past basin]

No worries, good luck with it

[craggy relic]

I have an Elgato hd60 X and today my ps5 has started having issues where it randomly turns off half way through doing stuff. I thought the ps was broken but since I removed the capture card and just plugged my hdmi straight into the monitor from my ps5, it’s been working since. Could a capture card really affect my ps switching off randomly?

[wicked stone]

Hey everyone. I am trying to set up my new Elgato 4K S capture card and there is a sound delay while using my ps5. It

It's kinda being an audio nightmare right now. :/ can anyone help?

[slender onyx]

does anyone know how to fix everytime i tab out of game it goes black and screen resizes like its turning on a monitor im using hd60x

and my pc freezes on my stream pc i was sharing my elgato screen so it doesnt cause any fps issues sharing on my main pc

[past basin]

Play in Borderless Windowed mode and it should fix that. And unless you're playing legacy games that don't support DX12 the old performance differences between that and fullscreen exclusive shouldn't be an issue anymore.
When you're handing off the video control from Windows to a game in fullscreen the signal has to resync. Same if you change resolution, or enable features like HDR. Playing in Borderless lets Windows retain control - no handoff, no resync.

[past basin]

How much of a delay are you seeing? And what is the delay ON? Are you seein a delay in your recordings? Or computer audio compared to passthrough video on another machine?

[slender onyx]

ya but borderless in like rainbow six siege wont let you play 170hz it limits it to 60hz

[past basin]

Can't say I've heard tell of it before - it's possible if there's something like a grounding issue with the card's connection to the PC maybe? If you hook it up and don't connect the card to the PC, maybe using the PS5 to power is does it still happen? That'd tell if you if it's something like the PC grounding out to the card somehow

[past basin]

Set your refresh rate in Windows higher then

it'll match the windows refresh rate

[slender onyx]

no lol

idk what you mean but my refresh rate is 170hz but if you go borderless in r6 itll limit the ingame to 60hz

[past basin]

It's not supposed to - when it's borderless your refresh rate in the game should match the default refresh rate set by windows for the display it's on - otherwise you'd still get it resyncing. What is your refresh rate actually set ti in the advanced display settings in Windows? It's not uncommon that it won't max out in some situations

[slender onyx]

Typically you are right and yes it does do this but not with games like rainbow six siege

Just turned it to broderless and it froze my pc gotta restart now lol

[past basin]

Is the game actually RUNNING at 60 Hz like that? I've seen some that just grey out the value and show a default becuase they're not controlling it

[slender onyx]

Ya basically it greys out and says 60hz won’t let you change it

Ima get a ss of it once my pc bakc on

[past basin]

Yeah - it might not actually be locking to 60 Hz then, just not actually reporting it correctly anymore since it's can't be controlled. Might have to make a recroding and count frames or something to check (eg do a quick test recording in OBS or whatever and check if you get duplicate frames when set to 120 or higher. If the came is actually capping at 60 hz for some reason (eg running in a container) you'll get duplicate frames

[slender onyx]

is the hd60x a poopy capture card should i have gone for a more expensive card?

[past basin]

It's generally pretty solid - it was the flagship external card for years

[slender onyx]

just tested vsync and everything ya youre right its just greyed out but the hz is still 170

[slender onyx]

oof is it an old card? i thought i was newer so i bought it

[past basin]

uh late 2020 I think? Let me check that

April 2022

So yeah, pretty recent all said, given there are folks out there still using Game Capture HD from over a decade ago

[slender onyx]

man L can you link me a rlly good one price doesnt matter

my main monitor is 2560 1440p 170hz

[slender onyx]

ya lol true

but my thinking i can can fullscreen if i get a capture card that supports 2560 1440p 170hz or 165

[past basin]

I'm only really familiar with the Elgato ones - but if you're looking to upgrade from HD60 X, the upgrade for it would be 4K X that launched last year.
the PCIe version would be 4K Pro.
They both have pros and cons, is there something you need that HD60 X isn't doing specifically?

[slender onyx]

wait lmao the hd60x isnt elgato?

[past basin]

Ah, yeah you might not get 170 or 165 Hz specifically, since those are not really common refresh rates. Though tbh, if you're streaming or uploading to something like YouTube that prefers 60 fps, you're better off working with multiples of 60 Hz to help prevent tearing in the recording (eg, 60, 120, 180, 240) since they should get full frames each refresh instead of partials

HD60 X is Elgato

I was just saying if you're looking for card recommendations for something specific, I'm only familiar with the Elgato ones.

Tbh, my own HD60 X is still hooked up here form my camreas after I upgraded to 4K X

But 4K Pro would be the most likely bet for non standard refresh rates. I can't say if 4K X would do them or not since I don't have anything here with that refresh rate to test with, but it's a HDMI 2.1 card and theoretically has the bandwidth for 1440p170

[slender onyx]

i guess i would just like to be able to play fullscreen and have a card that supports my resolution and hz

[past basin]

You can also try setting up a cloned display setup where you hook the card and monitor to different ports on your GPU, and nothing to the HDMI OUT of the card. The GPU can run your monitor and capture card at different refresh rates (just make sure to clone the monitor to the card and not the other way around).

This does prevent HDR since Windows doesn't allow it on cloned displays at the moment though

(though some folks get around that by using something like OBS to clone the screen instead of Windows display duplication)

[slender onyx]

im a little slow and not to sure what you mean but i currently my card only has one hdmi port and 3 dp i have my elgato in the card hdmi and the out in my monitor

then usb to stream pc

[past basin]

Yeah, so you could hook the card to HDMI, and DisplayPort to the monitor. Setup like that the card shows up to the gaming PC as a monitor, so you can use Windows to clone the main gaming monitor on the DisplayPort to the virtual monitor of the Capture Card on the HDMI port. That way the main monitor can run at 170Hz or whatnot while the capture card can be set to run at 60 or 120 or something it can handle

[slender onyx]

that is what im doing

but how do i change the hz of the capture card?

[past basin]

And to confirm there's nothing in the HDMI out of HD60 X?
the card shoudl automatically only get a refresh rate is suports - otherwise you go into Windows Dipslay settings (or your GPU app like NVidia Control Panel), and click on the virtual display for the capture card and go to the advanced options down below

Make sure you clone things in the right order though - if you clone the card to the monitor instead of the monitor to the card, things can trip up and you'll get capped to the modes supported by the card on the main monitor too

[slender onyx]

let me check rq lol

ok my in is in my graphics card and my out is in my main monitor

[past basin]

Yeah, that's a standard passthrough setup. You want to switch that over to cloned if you can.
So run a DisplayPort from the computer to monitor, and then leave the HDMI OUT on the capture card empty

[slender onyx]

i am already doing that aswell

just not the hdmi out part

but my card is hooked up to my main monitor

[past basin]

Oh you have it hooked up both aways at once?

[slender onyx]

so just unplugged the hdmi out?

[past basin]

Yeah, remove the cord in the HDMI OUT

[slender onyx]

ok but last time i tried that it doesnt detect the elgato anymore\

ill try here in a sec

[past basin]

If it stops detecting the card, reboot both computers to sync everything back up

Have to step away a bit but I'll check in when I'm back

[slender onyx]

ok ill try here soon and what will this do again whats the difference vs having hdmi out plugged in

[past basin]

There's two main ways to connect the card basically>
Passthrough, where you pass the signal through the card, set it up like a console, GPU goes to HDMI IN, HDMI OUT goes to monitor. This is the easiest and least problematic usually, but limits you to the modes the card supports for what can pass through to your monitor (in HD60 X's case, HDMI 2.0).
Cloning (or extended mode and using software cloning) hooks the card up on it's own, as a virtual monitor basically. Then you clone the main monitor to the card. Because your PC's GPU can run two different monitors at different refresh rates, this way lets you run your main monitor at it's max mode, while the capture card gets a different copy of the signal at a rate it can support.

[wicked stone]

Hey, quick update, it is all good now. I just needed to register it as the default recording device on my PC. lol sorry...

[past basin]

Glad to hear you were able to sort it out

[errant halo]

hey can anyone help me setup my elgato 4ks and help me set up all audio in 1... ps5 audio and pc into 1. i also wanna use my astro a40 tr mix amp

[slender onyx]

I just read this lol but thank you a lot lmao I’ll be able to try tmw im hoping

[past basin]

Generally for that hook your PS5 to the mixamp via USB, run the stream port into your 4k S via aux cable (may need a ground loop isolator to prevent buzz noise if you hear any). Set 4K S to Analog audio mode using Elgato Studio.
To get the PC audio in there too run the PC speaker/headphone into the aux cable on the back of the mixamp. Mute Studio or whatever you're recording with so you don't create a feedback loop.

[vast tinsel]

I'd like some help with my Elgato. I'm getting video but no sound in my streams. All the volumes are at maximum, and I still have no sound. I don't know what to do. Everything was working fine before, but for the last two days, nothing works. Sometimes the Elgato disconnects during my stream, the screen goes black, and today I've gone through all the possible settings, but no sound is coming out, whether it's analog or HDMI.

[vast tinsel]

Somebody can help me???

[lone crypt]

On your console, make sure the audio mode is stereo, PCM.

If it’s still not working, in OBS Add an audio input source and select the capture card. Sometimes they work as separate sources.

[fluid compass]

Can you guys help me out please I was told to ask here.

I set up my elgato 4ks correctly to my ps5 but it just blinks red - the HD thing was first thing I turned off

I have : middle - adapter to usb on gaming pc, hmdi in - ps5, hdmi out - monitor

I also have 120 hz turned off and nothing wants to work

The only time I got a white light was when I plugged elgato into my laptop without an adapter but that’s no use to me as I need it connected to my gaming pc.

My adapter does not seem to have a strength on it idk if that’s the issue.

[lone crypt]

Yeah adapters are almost always the problem.
Everything in the sub path needs to be rated for 3.0 speeds or better, not be broken or dirty, etc

Some adapters are also not wired for both sides…. Amazingly…
So try flipping the usb c part over

We have seen many adapters that basically have non-reversible usb c ports… even though that’s a primary feature of the usb c connector.

[fluid compass]

Going to try this now, took a moment for my smooth brain to fully register what you were saying

[lone crypt]

Many adapters like that are for power only. If they have data wires connected at all, it’s usb 2.0 speeds

[fluid compass]

Okay update: light flashes white but does not turn red like before

It just goes blank

[lone crypt]

This adapter is almost certainly not usb 3.0
Not fast enough.

Does it say a speed anywhere on its product spec?

[fluid compass]

Nothing like that, all they provide is this and the cables have only their brand name on them nothing about data

[lone crypt]

Yeah these are probably just power. Maybe usb 2.0

[fluid compass]

What particular adapter do I need?

I thought just usb c - usb was fine

[lone crypt]

I wouldn’t recommend an adapter at all since that’s a point of failure.
Just get a cable with the ends you need

USB c is a connector shape, doesn’t say anything about how fast a data connection it can do

[fluid compass]

So I return my 4k s and get the hd60?

I hope Amazon do returns 😂

[lone crypt]

You need a usb cable with at least usb 3.0 speeds. And get it with the connector ends you need.
So usb c on one end, and usb a on the other.

[fluid compass]

Because I know hd60 has that configuration

[lone crypt]

All capture cards need usb 3.0

[fluid compass]

Wait I’m plugging it here let me show you

[lone crypt]

You can get an adapter if you want… just make sure it can do full usb 3.0.
I just wouldn’t. Because that’s more connectors that can become loose or fail

The one on the right says usb 3.0

[fluid compass]

Don’t believe I’ve tried that port yet, from what ur saying that could be an issue?

[lone crypt]

I think the adapter probably isn’t good enough. But this port marked 2.0 is also too slow. Yes

[fluid compass]

Yeah you’re probably right about the adapter, although when I plug into ‘usb 3’ my hdmi cuts out and monitor starts flashing

[lone crypt]

I don’t understand what that means? Your hdmi?

[fluid compass]

Sorry I’m not very technical, when I switched to usb 3. I can’t get any signal on my monitor for my ps5

[lone crypt]

Maybe that port isn’t wired at all.
Who built your computer? Just because it’s labeled right doesn’t mean it’s wired on the inside.

There are ports on your motherboard on the back of the computer. Check those. They don’t require your computer builder to have done it right on the case

[fluid compass]

Prebuilt first ever pc

[lone crypt]

The blue ones probably

Blue “usually” indicates 3.0

[fluid compass]

Learn something new everyday

Will try this and if not will have to try return my elgato and get the hd60 which doesn’t require adapter

[lone crypt]

That’s a quite old motherboard backplate… but it could work.

The color is sort of standard but not everybody follows it so… checking the manual might be needed

[fluid compass]

Annoying thing is I know it works bc it connected to my Mac white light

[lone crypt]

The hd60 is not nearly as capable a capture card and does still require usb 3.0.

The smarter move is just to get the cable you need with the right connectors.

Yeah because the adapter isn’t in the way and the port is good enough

The capture card is not the problem and I believe your motherboard is fine.

You just need a 3.0 cable with the correct connectors, or an adapter that is 3.0

[fluid compass]

I will do that then as is a lot cheaper and saves the ball ache of exchanging. When I plugged into the back usb 3 port I did get picture on my monitor. But did the same flash white then just cut out.

[lone crypt]

So it’s providing power to the card at least.

Yeah the adapter is the problem.

[fluid compass]

They mention 10 gb/s transfer ?

[lone crypt]

The 4Ks can do more resolutions and stuff than the older capture cards, so you’d be disappointed if you swapped that

[lone crypt]

Yes 10gb/s is correct. That’s 3.0

[fluid compass]

This is what I have 🙁

[lone crypt]

Ok, let’s check one more thing.

https://www.uwe-sieber.de/usbtreeview_e.html

Download this tool

It will show you a tree view of your whole usb system. So you can see what usb controller your capture card is connected to and verify the speed of the connection

This will say for sure what the cable and adapter are doing

[fluid compass]

I might take a moment but I will do this as hastily as I can tyvm

[lone crypt]

No problem

[fluid compass]

Bro I didn’t even fix it I just switched my hdmi wires about

Thank you for being so patient , resourceful and a bloody legend

[lone crypt]

Ok so picture and capture are working?

[fluid compass]

I did not download the tool, as I was switching my hdmi wires to load up my pc the white light just went on

[lone crypt]

Alright. So probably there were multiple issues there.
The top ports on your computer are probably not good enough. Seems like the adapter is… but might not be double sided..
And then sometimes you just need to replug hdmi to get displays to resync.

So. Good, I think!

[fluid compass]

I reckon the double sided was the issue and then messing around with the positioning of wires helped as I was never usb3 just usb2 - have an awesome day!

[past basin]

Note that 4K S only does USB 2.0 capture up to like 1080p60 using MJPEG - if you need to capture above that you'll still need to move to USB 3

There's a chart here that shows you what'll work with it on 2.0 https://www.elgato.com/ca/en/explorer/products/capture/4k-s-supported-resolutions-and-frame-rates/
Pretty much every other card since HD60 S needs USB 3.0 since it does instant game view and uncompressed video. 4K S is pretty much the only recent one that doesn't - using 4K S in 2.0 mode adds some video delay though and limits you to MJPEG and max capture resolution of 1080p

[lone crypt]

Oh so yeah it might have worked on the 2.0 port. But not liked what your console was sending out…

[past basin]

Yeah - that 2.0 connection might still be something to improve in the future though

[carmine umbra]

so ive got hdmi cable from PS5 to HDMI IN on the capture card, then HDMI OUT to the monitor, and the USBC cable to the laptop. The only reason i want to play in 1440p is so i can get 120hz, but once i start the game its goes into 120hz anyway so i think its all good. But my biggest problem is trying to get the audio to work on my live stream, is there a way to do this with the chat link pro cable?

[carmine umbra]

awsome, thanks man. I play in 1440p at 120hz anyway so thats perfect, even 1080p at 120hz is fine for me

[lone crypt]

Chat link works if you’re using an analog headset connected to the controller.

[carmine umbra]

Hey did you end up working this out? Im literally in the exact same boat, ive already ordered a chat link pro cable but just wondering if theres another way around it

[carmine umbra]

yep thats exactly what im using, a wired headset that plugs into the controller

[sterile sable]

never got it figured i end up giving up on the whole thing brodie

[lone crypt]

Yup then chat link pro is the way to go
It splits the audio from the headset and sends a copy to the audio in port on the capture card.

Just remember to set the capture card audio mode to analog in that case

[carmine umbra]

im using tiktok studios as well and eveything works fine just cant get any audio into my live stream lol

[carmine umbra]

ok awsome thanks 🙂

[sterile sable]

yeah that’s where i was at i couldn’t get anything to come through to the stream it was lame

[carmine umbra]

Ive just ordered chat link pro cable off amazon for $30AUD ill let you know if it works 😂

[errant halo]

I will literally pay someone to help me set up my elgato with my Astro a40 mix amp… and have all audio come into 1… with pc and PS5

[past basin]

Did you see my reply to your last question on that?
Also the server isn't a place for paid offers.

Basic idea, Mixamp via USB to your console.
PC Speaker out to the aux port on the back of the MixAmp (will need and aux cable, and possible a ground loop isolator if there's a buzz on it).
Stream port on the back of the mixamp to the analog line in on the front of your 4K S.
Use Elgato Studio to set 4K S to Analog Audio.

Note that since you have the PC going into the MixAmp, as well as the console, mute the app you record with so you don't get doulbe game audio (if you don't already have audio monitoring off in the app).

[errant halo]

Aux cable? And ground loop isolator?

[past basin]

3.5mm aux cable, like you'd use to hook up a an ipod to a car stereo back in the day or something. Just a basic audio cable with a 3.5mm plug on both ends.
Ground loop isolator is an adatper that can plug on one of those, which helps prevent electrical noise that can happen when both your devices are connected to the same AC ground in the house (since the aux cable is grounded and could ground the PC or console and mixamp together in a loop, resulting in a buzzing noise from electical interference

[errant halo]

I only hear pc audio when I switch my mixamp to Astro voice instead of game. But then it don’t pick up my audio on OBS and it makes seem like I have a filter on my obs when I don’t

[past basin]

Doesn't the mixamp let you dial in between the two? to configure how voice can game work I think you need to move the USB to the PC and run the astro commander app or whatever it's called to adjust things

[silent gate]

for best performance, should i use the HDMI cable ive got with my elgato 4k s or the HDMI cable ive got with my console ? (switch 2)

[lone crypt]

There is no difference

[silent gate]

ok thank you

[lone crypt]

Is the console sending audio to a different output, like headphones?
What app are you capturing with and what else have you tried?

[ancient turret]

Hey guys, I am using my capture card to play my PS5 through the Elgato Studio app. Its the HD60 X, playing at 1080p.

I have an issue when playing a game where it seems like if I dont move my mouse over the screen or give PC input the Elgato goes to black screen. Its there a sleep mode or standby mode that I need to turn off maybe on the PS5? My secondary monitor stays on when this happens, it seems to just be the Elgato capture

[past basin]

If the computer is trying to put a monitor to sleep, some will go to sleep even if they're not the active input. It's unusual the second screen isn't affected, but I'd start by making sure Windows is set not to turn off the display in the Power Options

[ancient turret]

double checked and these are all set to never

[peak portal]

vvvvvvvvvvvvvvvvvvvvvvvvvvv 201174 cvvvvvvvvvvvvvvvvv

[eager haven]

I have an issue with Elgato Studio and my Elgato 4K X. Sometimes when I launch the software I get no audio. Usually replugging in the capture card works, but now it's not working. I also have an Alienware 2725DF OLED monitor that I suspect may somehow be related to this issue.

Also for some reason Elgato Studio just insta-crashes randomly when I boot it up sometimes

This is for capturing the Switch 2

[glad wind]

cant get my capture card to be seen as a third display screen, any tips?

[past basin]

That's unusual - there shouldn't be anything with the card itself that causes that kind of video loss state. Does it happen with other apps like 4K Capture Utility or OBS Studio using the card? Also when you're saying the capture card goes to a black screen do you mean just the captured video or also anything in the HDMI OUT of the card?

[past basin]

Last time I ran into this why my Switch 2 and 4K X, it seemed like it was the Switch 2's issue in the end. After powercycling both the dock and console it hasn't come back. Iirc, nintendo suggests unplugging the AC power to the dock for 30 seconds or something to reset it all (while the console isn't in it I blieve to make sure it has no source of power). The console itself you can just restart through the power menus

[glad wind]

actually it is seen as a display, when i try to use a video capture device source on the capture card it doesnt work, not sure why

[past basin]

What card are you using? And to confirm you've got it connected to the GPU via HDMI on the computer you're expeting to see it on right? That surprisingly trips up a lot of folks who expect it to show up over USB- but over USB it only shows as a capture device, not a display

[past basin]

Ah. Windows or macOS?

[glad wind]

windows

[eager haven]

Like I just unplugged my HDMI and its working again

but i shouldnt have to do this ;_;

[glad wind]

i can select the card in obs but doesnt display anything

[past basin]

Does it work if you use it with Elgato Studio or 4K Capture Utility? (which app depends on the card you're using). those can sometimes diagnose some issues for you

[glad wind]

yeah i see my gaming pc on the software on the streaming pc, just wont display on obs via video capture device

[past basin]

Yeah, unplug and discharge the dock, and restart the console, see if it comes back after that. I've not had the issue myself since doing that. And I've only every had that issue with the Switch 2, not the PS5 or Xbox when testing, so I'm somewhat confident it's a quirk on the Switch 2's side.

[past basin]

What specific capture card is it? And you don't still have the other app open when you start OBS do you? For the USB cards, only one app at a time can pull video

[glad wind]

elgato 4ks, what other app?

[ancient turret]

I havent tried other apps, I should note I am not actively recording, just playing the game through the capture card via the Elgato Studio app

My monitors 'sleep mode' is also toggled to off

[past basin]

Elgato Studio is the one I'd test with that. But it sounded like you'd already tested that - you said you could see your gaming PC on the streaming PC with "the software" so I assume you were using Studio there? I was checking to make sure you closed Studio before you opened OBS

[glad wind]

yeah its elgato studio, ill try that

wow ok yeah that worked, for some reason thought it would turn off or something with elgato studio closed, thanks

didnt know could only have something displayed once like that

[past basin]

Ah, yeah, that's a common hiccup if you're not used to the UVC based cards (all the current USB ones are UVC based). The windows UVC driver only lets one app at a time use them. OBS doesn't generally detect it's already in use so you just get a black screen

Some apps can check and will tell you it's already in use instead, but most cannot

[glad wind]

ok , thank you i appreciate it, gotta figure out audio now lol, completly new to capture cards, trying to setup a dual pc stream right now

[past basin]

If you added it to OBS as a Video Capture Device and you're on Windows it's probably already getting audio - but OBS adds new sources with Audio Monitoring off so it only goes to stream and recording and not local playback. You can check that in the OBS advaned audio settings under the edit menu - set the card to Monitor and Output in the monitor option if you want to hear it in OBS

[past basin]

Is there a monitor or TV in the HDMI OUT of the card though and is that also going off? If it's just he capture app that's going dark, (or there's nothing in the HDMI out to check it agianst), I'd check it with another app to see if it's a issue with Studio specifically or we have to track some other issue down.

[ancient turret]

The monitor that is connected to it is not turning off, it seems to just be the Elgato Studio app because as soon as I move my mouse the image comes back instantly (this monitor usually takes a while to turn on ot would show an inficator on screen)

[glad wind]

there any reason the capture card would look a bit choppy in obs? not terrible but noticeable

[lime patrol]

Hello there! I just recently got the Game Capture Elgato 4K S, as soon as I hit record the program crashes?! Google wasnt much help so hopefully someone here might have some ideas on how to fix it

[past basin]

Which app are you using, and on macOS or windows?

[lime patrol]

Windows

[past basin]

There can be - you might try turning on Buffering in the OBS Video Capture Device properties to see if that helps. Going through USB hubs or adapters before the card connects to the comptuer can sometimes do it too.
I assume this is also in the video preview? If it's just the recordings or streams it could be an encoder setup issue instead

[past basin]

Which app though - Elgato Studio or something third party like Meld or OBS? And does it throw any error when it crashes?

[lime patrol]

"Elgato Studio" I downloaded it from the egato website

[past basin]

Huh, no error or anything. Small chance you might see something in the Windows Event log for that, but it might be something to check with #official-tech-support about. If it's only happening when you hit record I'd also check your GPU drivers are updated, preferably on Studio branch if your GPU has a studio driver, in case the app is crashing out trying to launch the video encoder.

Short term I'd check another app like Meld Studio or OBS with it. Or try a previous version of Studio from https://help.elgato.com/hc/en-us/sections/36773146296465-Elgato-Studio-Release-Notes

[lime patrol]

Okay I'll try that, thank you!

[lime patrol]

Okay so I got it to MOSTLY work on OBS. Video is running great and I'm able to record however NOW no matter what tutorial I follow on YouTube there is no sound at all

[past basin]

Is the volume meter for it moving at all and you just can't hear it?
Which app did you go with - previous version of Studio or something else?

oh wait

you said OBS

Don't mind, me, it's late

The other audio hiccup that comes up sometimes, is there a headset connected to whatever console you're capturing?

[lime patrol]

Yeah I have my headphones plugged into my controller

[past basin]

What console are you using?

That mutes the HDMI audio out on most of them

[lime patrol]

Xbox Series X

[past basin]

Okay, Xbox has a bit of a workaround, you can split the game audio and xbox party chat via settings - this doesn't work for in game chats like lobby, proximity, or the on console discord though - for getting audio like that you need to split the audio outside the console with something like Chat Link or a MixAmp

but if you go to the Xbox settings, under audio, remove the check in the option that mutes speakers when a headset is attached, and set party chat to headset and speakers

That should at least get you the main game audio and party chats

[lime patrol]

Okay I'll try that thank you

[past basin]

You also want the speakers audio formate set to Stereo Uncompressed while you're in there, just in case

[lime patrol]

Did all that and nothing

[past basin]

Does the volume meter move in OBS for the card at all?

[lime patrol]

Nope nothing

What's weird is that even I was using elgato studio I had audio and video but it would just crash

But for some reason it's not translating to obs

[past basin]

Try adding the card again to OBS as an Audio Input Capture and see if it gets audio then.

If not, remove the audio input capture, then go into Windows Sound Control Panel (press windows key + R, type mmsys.cpl and press okay), then go to the recording tab, find the capture card and go to properties for it. Make sure it's not turned down or muted on the levels tab, then go to the advanced tab and turn off the option that allos apps to take exclusive control of it. If you see anything in here about audio enchancements, make sure it's turned off (that may not be there depending on your verison and build of Windows). After this, reboot the system and try agian

[lime patrol]

Nope still didn't work! I'm surprised at how difficult this is to set up

Would you be willing to go in a call with me so I can screen share?

[rough oracle]

i have a hd60 capture card and the digital audio interface isnt showing up in the sound settings

am i being silly or am i missing something😔

[lone crypt]

Could you explain more: what are you expecting but not seeing? What software are you using and what device are you capturing?
Details are important to pointing you in the right direction.

[rough oracle]

for the software im using obs im capturing my switch and im expecting to see my capture card as a sound setting in the recording tab

[lone crypt]

Are you meaning that the capture card should appear as an audio input device in windows, right?
So if you open mmsys.cpl you don’t see the capture card in the recording tab?

[rough oracle]

precisely

sorry if im being unclear idk how any of this works

[lone crypt]

Ok.
HD60 is not a UVC device, so it needs a specific driver.
Did you install that?

[rough oracle]

i mightve not

had a hard time finding any drivers at all

[lone crypt]

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[rough oracle]

which one should i install? ive installed the external game capture hd60 before

[lone crypt]

The one for your capture card and your version of windows.

[rough oracle]

so ive already done that

windows 11 game capture hd60

[lone crypt]

Ok. So let’s try some different software other than OBS, I think.
I’m not as familiar with the non UVC cards, but in the back of my mind I have the vague idea that they might want to be used in elgato’s own recording software.
Have you tried 4k capture utility?

[rough oracle]

the capture card doesnt show up in 4k utility

it shows up in game capture hd

[lone crypt]

Oh so yeah even older with the apps

[rough oracle]

i just want it to be in the recording tab so i can listen directly to it instead of having to deal with the huge audio delay

[lone crypt]

Yeah I think this might be just a limitation of how non UVC devices work. Because they aren’t class compliant drivers.

The game capture software might (I think) have an audio capture component to it.
The idea would be that this would be able to pass the audio on to your desired device.

For what it’s worth, if you did have it in the recording devices, you’d still have to chain it to an output device in windows, which still has delay.

The real solution is some kind of mixer. Software or otherwise.

Elgeto sound capture is incorporated into the 3.1 version of game capture HD

it should work with your card, and allow you to route the sound to your output device while capturing. And I think allows combining with a microphone and stuff like that

[rough oracle]

so idk how to use elgato sound capture but im assuming it doesnt work since my capture card doesnt even show up as an input option

[lone crypt]

And input option in what? OBS?
Again, this device doesn’t use a universal driver so it will likely not show up as an input device on the system. That’s why there was software like game capture hd and the included sound capture software.

I’m less familiar with these older cards, but that’s the thing about them. UVC, universal video capture, is a device driver standard. So cards that are UVC will just work with everything without need for a specific driver.
Non UVC means they need a specific driver and might need specific software compatibility.

[trim robin]

Aye I’m working on streaming with a Samsung galaxy 23 ultra, with an elgato hd60x and obs streaming software, I have a chat link, ugreen audio adapter and an Acer hub, I can hear my game audio thru the earphones but my stream isn’t getting audio, no audio is showing up in obs even when elgato is selected as the source

[past basin]

That wasn't an option present on some of the older cards, they used to get the audio straight from DirectShow only. In OBS it should be pulling audio right through the video source (assuming the video soruce is correctly set as capture only, for the audio).

If you're looking to get the audio more direct you'll likely want to use Chat Link or something else so you can listen from the console while splitting off a copy for the capture card.

[past basin]

Most mobile devices only let you use one audio output at a time - if you're getting audio on the headset you'ore probably not getting audio on HDMI. What sort of headphones are you using? If they're 3.5mm wired headphones you could try something like Chat Link to hook things up, since HD60 X has an line in jack and can be set to analog audio mode.

[past basin]

Sorry, was 3 AM my time by then, was dead to the world. When you were in Windows sound control panel, did the volume indicator for the capture card under the recording tab show movement at all?

[trim robin]

Yes I’m using a 3.5mm wired headphones with a chat link and set it analog mode with still no audio

[past basin]

Run your Chat Link into Line In on the PC sound card intead of through the Capture Card

Audio going through the capture card gets synced to the video which has additional delay for processing

wait I mixed up the replies there

So you're hearing it in your headphones that are connected via 3.5mm to Chat Link, ,but not getting it on the PC? Do you get it if you use 4K Capture Utility or Elgato Studio instead of OBS?

[trim robin]

No im not getting audio on the 4k capture utility either

[past basin]

If the card is set to analog already and you're still not getting any audio, when the chat link IS getting audio to the headphones, check in your Windows Settings to make sure the card isnt' muted or turned down at the system level. Open the windows sound control panel by pressing Windows Key + R, and typing mmsys.cpl and pressing OK. Then go to the recording tab, find the card and check the properties - you want to make sure it's turned up and not muted. You may also have to change the option that allows apps to takes exclusive control of the device on the advanced tab (this often requires rebooting before the change takes effect)

[trim robin]

The audio is all the way up, so turn off both Exclusive modes?

[past basin]

Turning off the first one there will automatically grey out the second as unavailable

[trim robin]

Still no audio after that and the reboot

[past basin]

If you flip the connectors around on the Chat Link do you still hear audio in the headphones connected to it?

[trim robin]

I have thm connected properly tho the trs into the elgato and the trrs into the audio adapter

Unless the audio adapter is the problem, but I can use mic and hear audio with is thru my earphones

[past basin]

That's what I'm wanting to check - if the PC side of the cable is a problem, yes

[trim robin]

U mean the audio adapter?

[past basin]

The Chat Link

I want to make sure the other end of the Chat Link is still good by swapping the ends. It won't get mic to the console that way since it's trs but shoudl still get audio out if the cable works

[trim robin]

Ight I switched thm, still got audio coming thru the headset but still no audio on the capture

[past basin]

Toggle the analog mode off and back on. What firmware version does that card have while you're on those settings?

[lime patrol]

Nope no movement

[trim robin]

Toggled on and off still the same, firmware is 23.04.26

[dreamy quarry]

Anyone who knows the fix for this would be a 10/10 save right now: https://www.reddit.com/r/elgato/comments/1p4ydsm/4k_s_capture_showing_lines_on_output/

[granite pier]

How about a continuation of the Elgato 4K60 S+?

[lime patrol]

So OBS and MELD are having the same issue! I can record and see my video fine but absolutely no audio. Then elgato studio has great video and audio but as soon as I hit record it instantly crashes!

[sly sail]

OBS has no audio with switch 2
I’ve been at this for a week
4K60 legato
Elgato

[past basin]

What's the question you have here? If you're looking to suggest they make a new standalone card, that goes to #feature-request , this is community technical help, most of the folks in here are users and voluneteers, not staff.

[past basin]

Wait you were getting audio in Studio? Studio may get counted as a windows app - can you go into Windows Privacy and Security settings and check under mics to make sure the option for Desktop apps to use mics (not to be confused with the ones that's just apps), is enabled? It may be treating your capture card audio like a mic and if that's blocked for desktop apps and not standard apps it could only affect some apps

[past basin]

Did your computer have a Line In option after? Did you get audio using that instead of the capture card for the Chat Link?

[topaz nimbus]

Hey Guys, I need some help. Just bought the 4k S for my PC & Switch, but I can't seem to hear any audio when using my headphones or OBS. I heard that you may need 4k Capture Utility, but when I try to access that, I get this, even though I can see everything on Elgato Studio. I'm ordering a Chat Link & it should arrive tomorrow. Should I just wait till then?

[past basin]

4K S works with the new Elgato Studio app, not the 4K Capture Utility.

When you get the Chat Link pull out the side panel (button is up by the gear icon up top) and you can change the audio to Analog mode for the Chat Link

[topaz nimbus]

Gotcha. Thank you.
Do you know by chance what they changed regarding HD60 S? Because I didn't have to use the Chat Link or anything to hear the audio

[past basin]

HD60 S should have had the same limit - that's an issue with the consoles. Once you connect a headset to the console they almost all mute the HDMI audio.

Other than that 4K S switches to UVC instead of dedicated drivers (USB Video Class) so it no longer needs dedicated drivers. It also supports HDMI 2.0 instead of 1.4, and does resolutions and refresh rates above 1080p60 where HD60 S capped out) Eg. 4K S can do 1440p and 4K, and at the lower resolutions higher refresh rates (eg 1440p at 120Hz). Plus HDR and VRR support.

The audio setting in 4K S will also save on the card - HD60 S would have needed to set that in the driver instead.

Rereading your original post you mentioned not hearing it when using headphones OR OBS. If you mean you can't hear it on HDMI with OBS, check if the audio meters are moving. OBS adds new audio sources with audio monitoring off so they only go to stream or recording. If you're running into that go to the advanced audio settings (gear icon on the audio mixer panel, or under the edit menu) and set your 4K S monitor option to Monitor and Output

Then you should be able to hear it thorugh OBS as well

(the Chat Link would only be needed when a headset or headphones are connected directly to the console)

[topaz nimbus]

A lifesaver bro. The monitor and output thing worked but I'm getting an echo. I can work on that tomorrow

[past basin]

Yeah - few things could cause that. I'd check that your global audio settings in OBS (eg under the main settings in the audio section) haven't also added your card as an audio source somewhere. And in the properties for the video capture soruce make sure the audio option at the bottom is set to capture only

[topaz nimbus]

yeah that looks fine to me

If I mute the audio in elgato studio it works

[past basin]

Oh, yeah, generally you don't want both apps open at once

You're probably getting Studio's audio coming through on the Desktop Audio channel

That said if you were able to get video in both apps at once, the new Windows multi app feature may be on on your capture card (which the OS sees as a camera). If you run into issues changing the resolution, check your Windows Settings, search for Manage Cameras, and under there load up 4K S and check for advanced options. If it's there make sure mutli app is off.
That's a new feature on recent Windows builds - previously you couldn't open the video feed in more than one app at a time. Unfortunately it's . . problematic and likes to set the settings itself which can trip up the card when you need to change something like resolution

[topaz nimbus]

Gotcha. Yeah, I was having trouble getting the card to work on OBS until I tried the multi-app feature. Also, sidenote, in your opinion should I switch over to OBS from Streamlabs?

[past basin]

Personally I like OBS because of the wide variety of third party plugins. If I weren't using those I might actually have gone with Meld Studio instead, since it's a bit less complex to setup

Depends on how much you like to tinker though, really. Streamlabs works well for most people with it's built in plugins, some start with that and use it forever, some move on to OBS later for more control

Some wind up with other apps like Meld, or formerly Twitch Studio, or such

[topaz nimbus]

I see. Thank you once again for your help

[past basin]

No worries, I'm headed off there myself, probably for the night. Good luck with the setup!

[lime patrol]

Tried that and still nothing

[open sinew]

Hello, I’m trying to stream gameplay from my PS5 using OBS on my MacBook. Everything is working perfectly except my game audio. I have my chat link cable (long black cable) connected to my elgato, the male input of my headset plugged into the female input, which is then plugged into my controller. The game audio on stream, keeps cutting in and out and I’m not sure what the issue is. I can hear the game audio perfectly fine through my headset and from my monitor but just on stream, it’s very choppy.

[trim robin]

I don’t think Ik how to do that, cause I nvr got the line in option

[azure mantle]

Thanks!

[past basin]

Yes, you can set the Arctis Nova Pro's DAC to Stream Mode in the Line Out options and plug it into the PS5 via USB. While setting the Line Out mode via the dial you can even press in the dial again to get to the mini mixer that shows what goes to the Line Out mode (by default all audio, including the mic, the USB feed and whatever you might have plugged into the Line In on the back). I strongly suggest you have a ground loop isolator with your DAC. Also be aware that the volume is a bit low on the line out - I usually have to use the advanced options in OBS to set it up to 150% or apply a gain filter. Once the line out is setup, run it to the Line In on HD60 X using the aux cable and set the card to analog audio mode using Elgato Studio or Capture Device Utility

If you want to hear the mac in the headset for stream alerts at the same time, run a cable from the headphone jack to the Line In on the back, and use the mini mixer to remove the aux audio from what goes to the Line Out in stream mode (so you don't create a feedback loop).

Setup like this you'll get all audio going to the headset into the stream.

[azure mantle]

You sir are an absolute legend!

Will try all this now

[past basin]

Good luck with it

[azure mantle]

What’s a ground loop isolator will I need one of those?

Will I have to change my audio output on the PS5 to HDMI? Or keep it as Arctis nova pro USB?

[past basin]

It's basically a small adapter that goes on a 3.5mm cable to prevent electrical noise that can come up when you link to devices via audio cable that gound out to the same circuit in the home

On the PS5 you'll want it as USB