capture-cards

[mellow pumice]

i have refresh at 60 hertz. most games i play on boarderless

[past basin]

At that point you might want to check in with #official-tech-support to take a look then. If everything is running 60 Hz with new cables, and VRR is off, that should usually be more than enough for stable video

[thick trellis]

what capture card is the best? cause im seeing on the website that the 4k pro does better passthrough but less capure compared to the 4k x

[past basin]

Depends on what you need

[thick trellis]

i just want the most future proofed one

gonna order soon i believe

how come the 4k pro (pcie) does less in capture tho it makes no sense to me

[past basin]

4K Pro the PCIeone has higher passthrough support (up to 8k60) and can do HDR capture on every resolution it can handle, but for actual capture at say 4K, caps at 4K60, going above 60HZ at 4K passthrough you can only capture in 1080p.

4K X is external, has a higher capture format because it supports MJPEG (up to 4K144 though MJPEG hass slightly higher video latency), but it can only do HDR capture at some configurations (usually 60Hz - HDR passthrough is still possilbe at others through but capture only works in some foramts), It also can't pass through 8K

You can compare the modes they support here, for the finer details on the differences:
https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions

(the 4K X list is a little out of date and doesn't show the new resolutions like 3440x1440 and 2560x1080 for Ultra wide that were added after launch)

[thick trellis]

I'm also thinking maybe the hd60x might do the job but it's only $40 more for the 4k pro so idk

[past basin]

HD60 X is essentially the previous version of 4K X. The main difference being 4K X added HDMI 2.1 support, HD60 X is a HDMI 2.0 card

Which affects the supported passthrough and capture setups

That said if you go with the internal make sure your motherboard actuall has a x4 PCIe slot, and not just one that looks like it

Since a lot of newer boards have slots larger than they're wired for to accomidate devices that don't always need the full slot but work betterw ith it like GPUs,

[thick trellis]

So u know if it's hdmi 2.1 with full bandwidth?

Like the 48gbps

And if it is why is there no 360hz support or is it just unofficial and might work

[past basin]

It might work, but the chipset used for it might also not scale to 360 Hz, especially as it liekly doesn't have an EDID for that baked in. There's a few more hiccups than bandwidth with capture setups that can come into play, since the card's own hardware and firmware have some limits as well (like how it can only capture 4K60 even though it can pass through 4K240). I don't personally have any 360Hz capable displays here to have tested it myself, to see if it works, doesn't, or works with custom EDID info. I know 4K60 Pro Mk2 supported a number of formats that weren't on it's chart but I don't know the exact limits

So short version, I don't know, sorry

Given it does passthrough up to 4K240 I'd assume full bandwidth but that's a guesss on my part. It's a question #official-tech-support could probalby answer by referring it to the internal team there that knows though

4K Pro would be more adpet at handling resolutiosn without official support than 4K X in my experience though

[thick trellis]

ill update if i get it

if it interests u

[past basin]

Sounds good - good luck with it!

[sinful hill]

Hello! I'm looking into buying a 4K X capture card to use for my PS5 and Nintendo Switch. The only problem is, I'm not sure if it's compatible with my MacBook Air, specifically with regards to the USB port situation. I've tried looking around but I can't find any specific answers relating to the model I have so I thought I'd ask here.
So, I have a 15-inch, M2 Chip, 2023 MacBook Air. From what I can find here https://support.apple.com/en-us/111346 it seems like there's these types of USB ports (see attached image). I'm just not sure if it would be compatible with the Elgato capture card I'm looking at, and if not, if there's an alternative option that would be compatible

[past basin]

4K X only needs a 10 Gbps USB port (3.2 Gen 2), that port is USB 4 so it's even faster and will be fine.

[sinful hill]

Oh awesome! Thank you so much for the quick response

[past basin]

No problem, good luck with it

[thick trellis]

Yo what should I get 4k pro or 4k x

[thick trellis]

i need it specifically for cloning 480hz

so im guessing i need the highest capture available

really unsure what i should be getting

[thick trellis]

can anyone tell me if this is artifacting from my dogshit capture card or just screen tearing

main reason im upgrading

[lone crypt]

Looks like tearing. But that’s a lot of tears.

[thick trellis]

most likely caused by the capure card right???

[lone crypt]

Tearing happens when the refresh rate doesn't match the frame rate generated by the GPU. each tear would be when the GPU had a new frame ready but the display hasn't finished rendering the current frame yet.

Try limiting your refresh rate to what the GPU (or capture card) can use. Or an exact multiple of what the capture card can use, should also work. So if you're capturing at 60 you can have your display at 120

[tough charm]

Hi, I'm not sure if anyone can help, but I'm having an issue with my Game Capture HD60S. I'm getting an error message that says "Game Capture HD60S needs to connect to a USB 3.0 port to function properly," but my capture card is connected to a USB 3.0 port.

[placid mica]

No one click this link, its spam

<@&581565551495741448>

[waxen eagle]

Ty looks like bot missed it

[placid mica]

There is also a missed one in #wave-audio

[lone crypt]

Your cable might not be… or your port could be configured wrong.
Sometimes fast boot could do this to ports, or usb selective suspend.

If you unplug and replug does it connect properly?

You could use usb free viewer to get some insight as to what the connection is. It will show the true speed of the port and controller being used, and then what connection the devices has. So you can narrow down if it’s the port or the cable.

[cinder carbon]

Hello I'm kinda new because I just joined lol. I have a HD60X and the laptop I'm using isn't having any audio come through. Do you know if there's a way to fix that?

[tough charm]

Thanks I'll give it a try

[lone crypt]

First confirm the device is in fact sending audio over hdmi. Then make sure the audio mode on the capture card is set to digital.
After that we check receiving app, to make sure it’s set right. Typically defaults are correct but sometimes it goes weird and needs to be added as a separate audio input in OBS, for example

[cinder carbon]

How do I check it's sending over HDMI?

[lone crypt]

Depends what it is, I suppose. But by connecting it to a tv to see if sound comes through.
Or if sound is reaching the passthrough display that would confirm it, too.

But the idea here is a console could send audio to the display by default, but will switch to a headset if a headset is connected.

[cinder carbon]

Headset isn't controller

[potent leaf]

Device: elgato cam link pro (just bought it)
Software & Version: obs 31.0.2 (the fully updated elgato software is also portraying the same issue)
Windows/Mac Version: windows 11, fully updated
Console/Dual PC: 1 pc
PC/Mac Specs:
ASUS Tuf B650 plus wifi
Processor: AMD RYZEN 9 7950X
GPU: NVIDIA GEFORCE RTX 4070 SUPER
32 GB RAM
ELGATO CAM LINK PRO
Keyboard, mouse
Genkithings shadow cast 2
Yamaha MG10XU
PRESONUS AUDIO BOX USB
audio sent by line in

Monitor/TV Model: 3 monitors (2 1080, 1 4k)
Are you using the cable included in the box? (Yes/No): no cable, it is connected by pcie extension cable to the motherboard
Question/Issue: It suddenly lost all hdmi inputs at once. All of the say "no signal" but there are still each individual input in the system. I checked all the cameras, all good. Only thing i can think of is that for some reason there r not enough lanes, but that would not explain why all of them were working and then suddenly went offline. Also different camera inputs. All 1080p, but one is 30fps, the others are 60fps. Any things to try? I checked the elgato software, it gas the same issue. But of course it says the "inputs are in use". That means that the inputs r live but cant process it maybe? Please tag me if u respond. I cant keep up with all the text on my phone.

[mystic cosmos]

4k60 pro mk.2 is working all good, showing up on obs, and the other elgato software but no sound capturing and all updated drivers.

[past basin]

Any chance you have a headset connected to the console? That's the usual trip up here as it mutes the HDIM audio feed from the console

If so the best work around is wired headset so you can split the audio out (cannot do taht with most USB or wiredless headsets unless they also offter 3.5mm out). You can use a Chat Link or some third party mixer or mmixamp usually to split the output

[mystic cosmos]

Damn, I guess wireless won't work then? Sorry I'll reply tomorrow also

[past basin]

Generally no - only one I know tha twill is Arctis Nova Pro because both version have a wired 3.5mm out on the base you can capture

[past basin]

If you load them up in 4K Capture Utility it may give you information you may not see in other apps. Aside from that you may also want to check that apps loading up in the background like Teams aren't hooking control of the card as "default" camera since the OS sees capture cards as a camera. Similarly check your Windows Privacy settings for cameras is still set to allow apps and desktop apps to access the cameras on your system as if that got flpped in a Windows update it can block it too

[past basin]

There is a headset though? Is it connected to the console or the computer? If it's on the console it'll mute the HDMI Out feed.

[potent leaf]

I got a hold of elgato earlier, my .net framework was not fully updated and my asus armoury crate was also not updated (chipset). it seems to have fixed it but.... we shall see.

[past basin]

Ah glad to hear they got it sorted by the sounds of it. Good luck with it!

[potent leaf]

I am hoping so. we shall see next sunday when i stream again.

[tough halo]

is 120fps capture on an elgato 4k x limited to using MJPEG format?

[past basin]

at 4K Resolution, yes. At lower resolutions, no. The second chat here has more info: https://e.lga.to/4K_X_Resolutions

[tough halo]

thank you for that, let me see what the quality difference is

[past basin]

Quality difference isn't large, though you can see some signs of it if you're pixel peeping. MJPEG mode does have higher video latency though

[tough halo]

Ok, that shouldn't be crazy as long as I'm not playing off the preview or something I presume

[past basin]

Yeah, passthough shouldn't be affected, just the capture

[tough halo]

Gotcha, thank you very much

[past basin]

No problem, good luck with it

[tough halo]

if I were to stick with 60fps, any codec suggestion for best quality?

looks like only alternativecs are RGB/NV12 and i420

[past basin]

Depends - streaming or recording?

If you're looking for Twitch for example, NV12 is standard

[tough halo]

would be doing both simulatenously

sounds like NV12 is it

[past basin]

If you're okay setting them to different settings, NV12 for stream, RGB or failing that YUY2 for local recording.

If you want to minimize the impact on the GPU though, NV12 for both is fine

[tough halo]

ah, i'd have to go with multiple OBS instances to pull that off eh

although when I set it to NV12, I see 30 FPS as the max

(in OBS anyway)

[past basin]

The advanced settings in output will let you use different encoding for stream and recording at the same time. Could hit the GPU harder thoug depending on how many encoders it has and the like

[tough halo]

ahhh, that's great to know, gpu should be able to handle it

[past basin]

oh wait

I should clarify there - pull form the card in the highest one, and let OBS convert down to NV12 if you need to

Since you can only pull one card from the feed. OBS canvas needs to be setup for the highest one too, then set the output to whatever you want there and it'll convert on the fly

[tough halo]

gotcha, sounds like that's a custom encoder option I'd need to sort

[past basin]

Pretty much. If I can get OBS to actually open there this morning I can show you the spot

I am incorrect sorry - I wonder if I was using an addon when I set that up

You can change the encoder but not the format between the two

[tough halo]

ah, all good. was going to wonder if I could start with MJPEG and convert to NV12 for any benefit

[past basin]

Not withouth adding something to the mix to artifically upscale it

[tough halo]

right right

oh, kind of bizarre, I have two 4K X's connected - both on separate USB 4.0 ports/hubs - one device gives me multiple formats at 60fps, the other doesn't

[past basin]

That usually means one is stuck at 5 Gbps for some reason. You can use USB Tree Viewer to confirm that - https://www.uwe-sieber.de/usbtreeview_e.html

One of those hubs might be stuck on a 5 Gbps host controller maybe?

[tough halo]

ah thank you! never realized this tool existed

[past basin]

It's a lifesaver trying to figure out if a card is running at the right speed

I pulled it from an Elgato help doc a couple years back - wind up recommending it a lot

[eager kraken]

Hey, I’m not really sure where to ask this, but I have an HD60 S, I wanted to transfer VHS tapes with it. I have a Retrotink 4k that can deinterlace and detelecine to 24fps/23.976fps, but I wanted to know if I can configure the Elgato to capture that directly without altering it

Or, alternatively, if it can capture 480i directly that would also work.

[tough halo]

strange, I have both elgato's on what should be my USB 4.0 ports, but they show up on a 3.2 hub in the tree, and at different speeds I think?

[past basin]

You're looking for the speed summary section - should be three speeds, port, deivce and connection. For 10 Gbps connection they should list SuperSpeed Plus or better

That should in theory tell us if one of them is getting a slower connection

The USB 4 hub doesn't have different speed ports by any chance does it? I've seen rare ones that have some 10 Gbps nad some 5 Gbps ports (though I'd expect them to have different entries in the tree I can't say I've every looked at one)

[tough halo]

from when I did my research, this mobo was supposed to have 2 dedicated usb 4.0 ports with 20gbps bandwidth each - but i could be wrong, but also noticed Im a few few bios updates behind on the mobo (nova x870e) let me give that an update first before i go nuts

[past basin]

I can't say offhand about 24 fps support as it's not listed on the spec sheet at https://help.elgato.com/hc/en-us/articles/4409972421133-Elgato-Game-Capture-HD60-S-Technical-Specifications
But it does appear to do 480i input.

[eager kraken]

Oh thank God. Thank you so much. Lol if it can do 480i I can at least run it native and process in handbrake.

[past basin]

No problem - I see another spec without 480i so if it doesn't play nice make sure the firmware is updated as they might have added that later

[eager kraken]

I rarely update my firmware, but I bought it around EoL

It was discontinued around 2022? I believe

I got it in 2021

[past basin]

Yeah, should have a recent one then.

Generally good not to update the firmware on the cards unless you need to

[eager kraken]

I update my key light and my face cam pretty frequently though

[past basin]

Depending on which models there's probably been a few more updates for them

[eager kraken]

The 1080p60 face cam is the one I have, and the key light is the square one.

[past basin]

Main issue with HD60 S was if you accidentally update it with the old app after updating it with the new app, things can break

[eager kraken]

https://tenor.com/view/noice-nice-click-gif-8843762

[past basin]

I'm assuming the original cam? Mk2, and Neo both also do 1080p60

[eager kraken]

I have forgotten

[past basin]

If it's old enough to forget, probably the original 🙂

[eager kraken]

Should be this one

https://www.bestbuy.com/site/elgato-facecam-full-hd-1080-webcam-for-video-conferencing-gaming-and-streaming-black/

[past basin]

Yeah, that's the one I'm thinking of

I don't think there's been a update for that in at least several months at least

[eager kraken]

It’s a surprisingly robust little face cam

A good key light setting brings a lot out of it

For now I feel no reason to upgrade when I’m not streaming full time lol

[past basin]

Yeah, it's a solid little one

[eager kraken]

I have found that too much contrast kind of makes it hard to see though 🤣

I turned down the contrast from 50% to 10-20%, depending on how I feel that day

Gave a much more uniform look after that.

[tough halo]

OK, Bios update has these 4.0 usb ports showing up as S+ at Super Speed Plus - thanks for the huge tip @past basin - now i just need to figure out why one runs at "SSP 10GB" and the other at "SSP or higher"

[past basin]

10 Gbps SSP should be all you need. If it drops lower it'd be just SS. That is weird why only one is picking up the fact the host connection is 20 Gbps though

[tough halo]

ya, gonna hit up ASRock resources to figure that out - thanks again!

[past basin]

No worries, good luck with it!

[barren zenith]

hi guys just got a 4K Pro for my PS5, when im switching games its going to no signal then coming back. is there anyway to stop this

[past basin]

That's normal because the games can run in different display modes than the home screens (eg 120 Hz mode), which means the card needs to re-sync to the new signal. If you disable things like 120Hz support, VRR, and HDR I think it'll stop, but I haven't tested it in a while.

[barren zenith]

ive also noticed my capture utility keeps crashing to i accidentally closed it but now cant reopen it as it is saying its already running but cannot see it open in task manager

[past basin]

Have you already restarted the PC? If it crahsed out it might have left some files locked as in use.

[barren zenith]

ah ill restart the pc now and try that

[past basin]

For the crashing, check that you're up to date, check with #official-tech-support to see if they can see in the logs why it's crashing, or try another app like OBS Studio to see if you stilll have the issue there

[barren zenith]

is there any specific settings i need to change in the utility or can i use default settings

[past basin]

Defaults are usually fine - you can tweak the bitrate up if you want better quality, or enable HDR recording if you need it.

(keep in mind more bitrate also means larger files)

[barren zenith]

turned off 120hz and thats stopped the no signal Thanks!

[austere marlin]

I'm getting my first dual PC setup this week and I'm using a 4k X as the capture card.
I was wondering what are the benefits of running passthrough vs cloning the window via OBS on the gaming PC?

My main monitor is 144hz, but I run games sometimes at double that for less input latecy. From what I'm reading the capture card won't handle 1440p280 very well

I'd only be capturing 1440p 60fps on the second PC

[past basin]

The main benefit to cloning is that it works around the bandwidth limits on HDMI 2.1 (since DP can run higher refresh and resolution, and with DSC sometimes even higher). It does cost you HDR support (as windows forces that off on a cloned display) though unless you leave the card in extended mode and use an app like OBS configured for HDR with it's projector mode for the cloning.
Passthrough is mostly just a simpler setup (and allows for HDR). In some configurations it may reduce risk of video tearing if you encounter tearing while cloning.

[wild cedar]

I need some help setting up using 4K X capture card for my dual monitors

[warped ledge]

super simple what did you need help with and is it dual pc as well, or console pc?

[wild cedar]

oh yeah

dual pc

I’m having an issue where is not capturing my other monitor but is capturing the elgato one

[warped ledge]

Did you duplicate the main one you want to use? Example 1,2 1 being your main, and 2 being the elgato capture card?

[wild cedar]

OHHH

no I didnt

how you do that

[warped ledge]

I’m guessing you have an Nvidia GPU so go to the control panel for Nvidia

[wild cedar]

I got it from the settings

thank you

[warped ledge]

You’re welcome!

[sterile brook]

can i use wave link when i got Stream Deck 2

[past basin]

Streak Deck Mk2 will not activate Wave Link. That requires Stream Deck+, a wave USB mic (eg. Wave:3), or an Elgato XLR interface (Wave XLR)
Wave audio related questions should also go in #wave-audio in the future

[austere marlin]

My main concern with passthrough is fps limitations. While my monitor can only display 144hz and the capture card is capable of 240fps in passthrough, will that not cause issues if the game is running at 280+?

As for screen tearing I think I'll have to try both and see what happens

[thick trellis]

I ended up ordering the 4k x since pass-through isn't something I can use and I will only be cloning since I'll be using 480hz

I'm wondering tho does obs support 1080p 240fps capture?

[warm olive]

I already have an Elgato HD60X connected to my Mac Mini with the M1. Are 2x Elgato Camlinks still possible without any problems?

[past basin]

Yes, though they warn there can be problems at very high refresh rates so mileage may vary on how well it works (or at least they used to, I haven't checked that warning in about a year).
Also keep in mind that capturing at 240 is going to result in a very large file - good if you wan to be able to do slow motion playback though. Don't forget to adjust your bitrate when you adjust the OBS Video settings for the higher refresh rate to allow each frame to have enough data.

[past basin]

Depends on how many USB controllers are in the mac mini, and how you have things connected. I think you've got USB 4 on the USB-C ports and USB 3.1 on the USB-A ports so you might want to split the devices between those (with focus on the USB 4 ones) to make sure there's enough bandwidth for everything (since the root hubs inside the unit split the bandwidth from the ports among the limited number of controllers).

Also best results will probably come with macOS 14.5 and newer, since they seemed to have odd USB 10 Gbps support prior to there.

[magic token]

I had a problem with the 4k X right out of the box where the capture utility wouldn't register the device. There were no settings in device details and all it said was no signal. I fixed this by going into device manager finding the 4k X under "Cameras" and deleting the drivers. Once the drivers were uninstalled I installed an earlier version of the software and all device detail settings became available.

@past basin I believe you originally told me to install an older version but since the drivers weren’t uninstalled it wasn’t working. Thank you for you help a few weeks ago, El Gato owes you for surely!

[carmine patio]

Does anyone know why elgato 4k x keeps getting fps drops when in high motion moments and going back to normal happens about every 10-20 seconds, im using a dual pc setup with this

[severe ore]

hey question, i switched today from the hd60s to the 4k x and im wondering why im not able anymore to have the 4k capture program open while i stream on discord / obs (for both is the case that it turns the screen black in obs or the capture program or my monitor)

[charred arrow]

hey guys, i have the hd60 s+ and use it in a dual PC stream set up, and for some reason windows decide to open programs on the elgato display instead of my monitors. any way to fix this??

[lone crypt]

Only a few capture cards are able to feed multiple apps at the same time; none of the usb ones, to my knowledge.
Could that be this understanding here?
This is the breakdown of features. https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[lone crypt]

Typically you want the capture cards to be assigned as a duplicate of the main display.
If it’s set up as an additional display instead and selected as the primary, windows will tend to open apps on that.
Remember, windows thinks it’s a monitor you can see, until you tell it to be a dupe of your main.

[charred arrow]

thanks for the fast reply, but i have the IQ of a boot, how would i set that up? if its to much to type, a video link would be fine, im just stupid lol

[lone crypt]

Right click desktop and click display settings.

[charred arrow]

i see both monitors and the elgato

[lone crypt]

Assign the one you want to be primary. And then assign the capture card to be a duplicate of that one

(There are lots of videos I just don’t know which is the most up to date or easy to understand)

[charred arrow]

ok i got it to work, but now i cant get my Facecam onto my other obs hahaha

fix 1 thing, another breaks lol

[lone crypt]

What do you mean “other” OBS?

[charred arrow]

awe crap, is there ANY chance for a VC its hella hard to explain. if not i understand

[lone crypt]

I’m working, sry.

OBS is on your streaming pc, camera should be connected to that computer… OBS can add both the capture card and camera as video sources.
Any part of that… not… the way you’re set up?

[charred arrow]

I was using obs from my game pc to project to the elgato for my stream pc to receive and stream it

I feel like I was doing this wrong lol

[lone crypt]

Ah, yeah so with a capture card receiving your monitor directly, you don’t need to run OBS on the game computer.
Move the camera to your stream pc; OBS on that computer is where all your scenes will be created.

That’s kind of the point of 2pc. Game computer just plays the game. Stream computer does all the scene composition encoding and streaming.

[mystic cosmos]

So if i'm correct, i just need a 3.5 jack and plug infront of the pc due to having an internal capture card? And it'll work with sound coming threw even with a wireless headset?

[past basin]

No, if you have a wireless headset most consoles mute not just the HDMI audio but the wired headset out. If it's dual PC you can probably set it up, or if you have something like the Arctis Nova Pros that have a 3.5mm line out on the base station and a stream mode.

The alterantive if you don't need mic on the consle is just hook it all to the PC and listen thruogh that (connecting the wireless headset to that).

Depending on your console there may be some workarounds

Generally though you want a wired headset, something lilke Chat Link to split the audio and a Line In jack somewhere on the PC (mic jacks are mono so you'd lose stereo audio, and risk some distortion due to differing voltage)

(3.5mm wired headset specifically - USB is a data connection so you can't split it)

[mystic cosmos]

Damn, i just have the regular arctics nova 7 console version wireless, on ps5, xbox so both, what headset do you recommend?

[past basin]

Personally I went with the Arctis Nova Pro Wireless - the line in and out work at the same time as either of the USB connections on the basse station. So I run the base via USB to the console, put it in stream mode and run an aux cable with a ground loop isolator to the Line In on my capture card (line in on a PC would work too). Then speaker out from the PC to the Line In on the base station so I can hear the PC and console at the same time

It's a bit of a pricy headset though (and that stream functionality is the main reason I use it over some other choices)

[mystic cosmos]

Yeah I was considering it at the time but then went for this lol

[past basin]

Other than that your Arctis 7 should work in wired mode

Most of the Steelseries headsets ship with an aux cable so you can use them in wired mode as a fallback

(note that if you go the Chat Link route you need a dedicated mic on the PC - passive cables like Chat Link don't split the hedaset mic, that only goes to the console, and the console doesn't play your voice back to be captured - essentially they only split the audio out)

[mystic cosmos]

Yeah I'm gonna check the bag i have for cables tomorrow put them all away to get organised since so many so will let you know if i find it and it works, i've got the wave 3 so think i'm good on the mic there just the sound issue i'm dealing with

[past basin]

The sound out from the console you mean? What console is it anyway? xbox has limited ability to split audio out (Game audio and party chat can be split, but not things like lob-by chat), PS5 you can sometimes get away capturing audio out from a second controller

[mystic cosmos]

Currently ps5, i have the 4k60 pro mk.2 so the internal card

[past basin]

Yeah - in a pinch you can try the dual controller method if you have a second one, and can't find the cable to use that Arctis 7 in wired mode

if you have a spare controller

[mystic cosmos]

Yeah I'll try tomorrow and if it aint long enough i'll just order one of amazon, so thanks will give that a go, just gotta wait sadly

[past basin]

I hear that - at least you get next day amazon shipping there. I only started getting that this year and only see it some days 😦 Waiting is even worse when you've got a week or more on the part

Good luck with it!

[mystic cosmos]

Yeah I also get paid friday so gotta order the boom arm the mic also, got my pc cleaned out recently since very dusty after 4 - 5 years so be upgrading in a year or 2 also so bank is gonna hurt lol

[past basin]

I hear that. My wallet also makes the whimpering noises when it sees what I need to buy for my setup

[mystic cosmos]

Aye and thanks for the help, will let you know tomorrow if i get it sorted and if the cable doesn't reach will order a longer one lol

[past basin]

Sounds good!

[uncut timber]

Question before I purchase. I’ll be streaming a game probably while I’m in a party to my laptop to record in obs. I don’t want it to capture the party chat and only the game sounds. Is that customizable?

[past basin]

Depends on the console - there's usually very little ability to separate these, but there is some such as on PS5 you can set main game audio over HDMI and voice chat over a headset (though this keeps you from hearing the game audio in the headset in most cases, excepting if you use something like the A50 X which has both HDMI and USB audio so you can get game audio over HDMI and voice chat over USB (which would not be capturable so excluded).

Xbox can also set game audio to go over HDMI while not splitting the other audio.

[left yarrow]

hello everyone, I got the NEO capture card but I would to set audio from pc gaming to pc streaming. the only way I found is to set as default audio device from control panel --> audio but from pc gaming I can't hear sound. how to solve? pls and thank u

[past basin]

You need an app to split the audio (Elgato Sound Capture, Wave Link or something third party like Voicemeeter), or you need a phsyical mixer

The gaming PC can only send audio out to one device at a time, so you need a tool to allow you to split it

[left yarrow]

I've astro a40 mixamp, could be useful?

[past basin]

Yes that'll work.

Hook that to your PC with USB. Stream Port on the back goes to Line In on your capture card, or Line in on your sound card, on the streaming PC with an aux cable. Headset goes into the front

You may need to set it up with the Astro app to be in stream mode (or Logitech GHub now)

[uncut timber]

Appreciate the quick reply!

[past basin]

Good luck with it! Hopefully you can sort out what you need there

[left yarrow]

solved with Elgato Sound Capture, was so easy 😄 thank you so much!!

[past basin]

No problem, glad you got it working!

[uncut timber]

Had a fix. We can do discord party. They can be in PS party while I’m streaming. BUT, do you think I can some how receive the audio of the game? I’m assuming obs monitor/output?

[past basin]

If htere's no headset in the PS5 then OBS monitor should work yes

[uncut timber]

Thanks for the confirmation

[rapid shard]

@past basin

I have elgato hd60s+ but I got it like 5 years ago, and it doesn’t display my 120fps+ monitor but it works on my 60 hz, wondering if u can give me a link to a new elgato that works on 120+

[past basin]

What resolution are you working with? If it's only 1080p, HD60 X, 4K X, 4K60 Pro Mk2 and 4K Pro all fit the bill. If it's 4K / 2160p you'd want 4K X or 4K Pro though as they're the only HDMI 2.1 cards in the lineup

[severe ore]

I see that the hd60s has multi app support, that make sense that the 4k x doesn't have it then. Thanks for the info

[nimble moon]

Can you capture PS Vita with Elgato?

And 3DS

[lone crypt]

Capture cards use hdmi.
They can capture basically anything that uses hdmi.

[mystic cosmos]

How does the pcie lanes work with ssd's and internal capture card? Asking that cause need to make sure for my next upgrade, bit confused with that, say if i had two ssd's in the motherboard would i still be able to use it or would it conflict depending on what one i go for?

[lone crypt]

That depends on your motherboard. Refer to the manual

[mystic cosmos]

My current one can't support it so that's why I asked since upgrading in the future

[snow jetty]

How do I fix this? My capture card configuration suddenly doesn't work whatsoever. The capture card doesn't show up in OBS as a video capture device anymore.
It does however show up on the TV through the OUTPUT port on the card.

I'm using an Elgato HD60 S+

[lone crypt]

Do you mean when you add a new video source it’s not in the list? Or your old source no longer works without reselecting? Could be usb needs to be reseated… just reboot everything

[snow jetty]

The former

[severe ore]

basically all budget wise motherboards doesn't work if you have 1 or more m.2's in use. like for example my msi mpeg b550 gaming plus have the second pcie 16 lane disable when second slot of the m.2 is in use 🥲
so if you going to buy a new motherboard, check the manual first very good to see if it's fits your needs

[mystic cosmos]

I'll do a lot research then, might have to splash some on that as well, have a planned build just gotta wait sadly

[snow jetty]

@lone crypt Are you there?

[lone crypt]

What do you need

[snow jetty]

I answered your question, I thought you were gonna help?

[severe ore]

i had a planned build also but then i found out that the new motherboard also does have the restriction if i want to occupy all 4 m.2 slots 🥲

[lone crypt]

I gave you suggestions to check

[snow jetty]

Oh sorry I tried everything

[severe ore]

@snow jetty do you have the 4k capture ulity on by chance?

[snow jetty]

no I just uninstalled it

[severe ore]

before i asked about it or after?

[lone crypt]

check the status lights https://help.elgato.com/hc/en-us/articles/360058717052-Status-Lights-on-Elgato-Game-Capture-HD60-S

[snow jetty]

oh what the hell

I just switched the usb port and it got fixed

like I switched it with the one of my keyboard's

but my keyboard still works in its usb port

🤷

[mystic cosmos]

Yeah this one i had to take my ssd out only 512 thankfully so not a big deal

[lone crypt]

If you have fast boot enabled, or USB selective suspend, that might cause this

[severe ore]

yeah 512gb is luckily not much, in my case i like to have a lot of games installed so i can just play directly without waiting to install

i hope you find a motherboard which fits your needs

[mystic cosmos]

Hope so, gonna be a struggle but i got a year to save up so got time

[supple prism]

Hello <@&581565551495741448> - I have a nice suggestion about the Elgato capture cards and Elgato Webcams.
Remember when something is disconnected (like webcam or capture cards) it flashes a black screen with a big Elgato Logo in the middle?
May I suggest (if possible) to let us customize this screen.. examples are: instead of plain black we could replace it as with a wallpaper with a note saying something like "Troubleshooting my webcam brb".. I got a ton of question from my viewers when my capture card got disconnected during livestream.. asking what is "Elgato" and why do they see a black screen. If you can forward this suggestion to admins then that would be awesome!
Thanks very much!

[waxen eagle]

please use #feature-request for this and not tag mods or staff.

[placid mica]

Mods wouldn't really do much with this. you could use the #feature-request option to suggest that

[supple prism]

oh sorry I didn't know that.. okay, I'll try that option. thanks

[inner nimbus]

Why can I not hear my PC audio & only the game through my 4K60 S+. Using a chat link, plugged into the cap card, with IEMs btw

[past basin]

4K60 S+ has an audio input jack, specifically a Line In. There's no output to play back sound from the PC. The only sound you should be getting is the audio from the Chat Link.

[wicked rover]

Hello need help

[winter karma]

My setup is DP from GPU to main monitor and an HDMI from GPU into the Elgato in my stream pc. I duplicate the main monitor to the HDMI so everything is shown on the Elgato. The only issue I have is with Valorant, the monitor it wants to output to is the HDMI (Elgato), rather than my actual gaming monitor. I can still see everything on my main monitor but it feels kinda sluggish. Anytime I try to switch it to the actual monitor it freezes for a second and switches back to the Elgato. Any ideas?

[past basin]

Volunteers are in and out thorugh the day - if you need help best thing to do is describe your problem of question and when someone is awrond who knows, the'll reach out to you

[past basin]

Is this a cloned or extended setup? It sounds like a cloned setup where the card was cloned to the monitor instead of the other way around as otherwise you shouldn't get anything on the main monitor if it's outputitng the card.
Try setting up the cloning agian or if you're on an NVidia GPU you can go into the settings and under the multiple display setup where it shows the box for the alignment in bottom you can right click and choose which display is the source

[austere knot]

Hey so i got a capture card and i wanted to set it up so in obs the video is there but how can i activate the audio ?

[past basin]

What are you trying to capture with it? Also - is the volume indicator in the audio panel already moving? OBS by default adds new sources with audio monitoring off so they only go to recordings and stream but don't play back locally. If it's moving you may just need to turn monitoring on to hear it yourself. That's in the advanced audio settings you get to by pressing the gear in the mixer panel. Set the card to "Monitor and Output" on the monitor column

[austere knot]

Nvm i fixed

I have not selected the right audio source

[past basin]

glad you got it sorted!

[carmine patio]

In the elgato website it says if u have a dual pc set the edid mode to internal and edid (internal) to 1440p, but when i duplicate display my elgato 4k x only goes up to 1440p 144hz when my monitor is 1440p 240hz, does anyone know a fix for this?

[past basin]

Skip the second step there and leave the bottom box on default

Also have the link to the doc you're reading there? That advice may be outdated and need updating for the new HDMI 2.1 cards

That said you may not want the capture card going up that high anyway if you're only recording or streaming at the standard 60 fps, and using a cloned setup

Internal EDID is used when there's no monitor in the HDMI OUT port of the card

[tight crow]

Hi! Can i use two of this in one PC?

https://www.elgato.com/es/es/p/cam-link-pro

Getting a total of 8 HDMI inputs ?

[past basin]

If you have enough PCIe lanes for it. Both cards need 4 lanes (X4). You'd also need to use a third party recording app like OBS, as 4K Capture Utility will only access one at a time.

[rapid shard]

@past basin

I bought a new one and it displays it now, just wondering abt how audio works, How would I be able to display the audio on obs and be able to hear it on my own

[tight crow]

Great! Thx ❤️

[tight crow]

I will also record hdmi audio in obs right?

[fallen elbow]

Yep, HDMI audio will come through in OBS

[craggy relic]

So, I finally got the elgato hd60x to work on my MacBook. What should I use for Input EDID Mode? Internal, Display, or Merged?

In order to make the video capture run smooth

[lone crypt]

EDID is about what info it’s sending back to the source device; what kind of display the capture card is presenting itself as.

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

[past basin]

Adding to what Jn said, generally leave it at defaults unless something isn't working

[past basin]

Sorry for late reply, my Internet is out here since this afternoon.
Audio will partly depend on what you're capturing (PC, PlayStation, Xbox, etc) as well as what software you're using (4K Capture Utility, OBS studio, etc). If you're having issues setting it up to to share as much info as you can about the setup.

I've got limited Internet access till the ISP can fix a line in my area which could be this weekend, but one of the other volunteers may be able to help as well

[rapid shard]

i’m using ps5 and OBS studio

[silk turtle]

I guess here works. My capture card is distorting my game audio heavily. I can’t hear the music and the voices are deafeningly loud on top of sounding like absolute trash.

It worked perfectly yesterday. Zero issues then suddenly it didn’t work at all. And I don’t know what to do. can someone please help me I’m begging

I’ve looked all across the internet. Every video every Reddit post every elgato support post

Is this server just fully dead?… I have videos showing what happened? I’m even currently streaming trying to figure it out

[past basin]

Not dead, it's just late. Personally I'm also dealing with Internet issues. Check for noise suppresion that might be applying to the card.

If it's a mac check in the mic icon in the menu bar to make sure voice isolation isn't on.

If it's Windows you want to make sure Windows Audio Enhancements aren't turned on, on your card, in the Windows Sound Settings (check both old and new sound settings ideally - new ones are in the main settings, old ones can be gotten to by running mmsys.cpl )

Also check that whatever you're capturing is set to stereo / 2 channel audio.

[silk turtle]

im going to need hlep understanding how to do most of that...

when i do mmsys.cpl i cant find an audio enhansements at all. i found a youtube video but they had another audio device i didnt. and i couldnt get it to work as im using laptop speakers. idk how to change it to stero.

And sorry if it came off rude

[winter karma]

I have an idea of what you mean but I’m not really sure

[winter karma]

Can you assist me a little further

[regal kiln]

Hi Everybody
Got a Elgato 4K capture internal card.
Had to format my pc and I cant get the signal from my xbox anymore,
ANy idea?

GOt it thanx 😝

[fading latch]

Not sure why it's doing this

1st pic on the left is before i turn "on" 4KGC and the left showing my laptop, xbox one and the TV with 4KGC "on" and still get the annoying screen

[fallen elbow]

That's definitely not normal. Try unplugging the 4KGC from the loop entirely so the Xbox is directly connected to the TV.

• If the problem persists, then it's a TV issue and you'll either need to use a different HDMI input (sometimes the input itself is the problem) or get a new TV/send the TV in for warranty.
• If the problem goes away and only persists when plugged into the passthrough of the capture card, then the capture card is at fault here. You'd need to contact Elgato via #official-tech-support and see if you could get the capture card RMA'd.

[past basin]

Sorry, like I said my Internet was out most of last night so I wasn't getting notices.:

You can check if enchancements are on by going into Windows Settings and checking under System > Sound and find your capture card. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the recording tab and find the capture card, then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off, and should look for other audio software on the computer that could be interfering, or issues with the source (such as it not being set to Stereo)

[past basin]

What "No Signal" screen are you getting? Does it have the Elgato logo with the No Signal screen? Just a black screen? Did you ever set EDID modes on the capture card in the past to fix any issues? Also what app are you trying to use it with?
Do you know if the card 4K60 Pro, 4K60 Pro Mk2, or the newer 4K Pro? There's three 4K internal cards.

[past basin]

Adding to what TheAppleFreak suggested, you may also want to change the EDID mode of the card if it's one that supports it (HD60 S+ or newer). Sometimes EDID changes can affect available colour modes - if it gets set to one not compatible with your TV it can result in weird issues. Sometimes it can be worth checking for firmware updates for the capture card too.

[fading latch]

it's not a TV issue. it will do it with other TVs i have as well. i plugged my xbox 360 into it and it goes away.

but i will double check.

[fallen elbow]

Seems you found the culprit, then :(

I'd check the EDID mode if it's changeable as Arcsane suggested, but if that doesn't fix things then reaching out to #official-tech-support would be your best course of action.

[fading latch]

Using another laptop and the problem goes away. Never messed with the EDID as no idea what that is nor does

[fallen elbow]

Extended Display Identification Data, or EDID, is basically how the monitor tells devices it's plugged into what resolutions and color modes it's capable of showing. Elgato's capture cards can rewrite the EDID that's sent to the computer/console, which could in theory have it send data that the capture card understands but the TV itself doesn't.

Try changing the EDID mode on the card and see if that fixes it. Hopefully it's just as simple as that.

[slow basin]

hello can i get help

my hd60x isnt displaying on my pc

[slow basin]

Can anyone help me in a call to get my thing working

[past basin]

Volunteers may not be available for a call, and are in and out though the day. You're best off describing your problem and if someone knows how to fix it, they'll get back to you.
What specifically is happening when the signal on the PC, and what app are you using it with. If you're not already using 4K Capture Utility that can diagnose some issues that third party apps cannot as well, and is a good idea to try.
It would also help to know what device you're trying to capture and what sort of resolution and refresh rate you're trying to work with

[hot mountain]

Hi I just got an elgato have everything set up but not recognizing my 27 inch Samsung monitor, any tips?

I have two screens it recognizes my Mac but not my second monitor

[past basin]

What do you mean it's not recognizing the monitor? When the monitor is in the HDMI OUT port it won't work or something like that?

[past basin]

I'm confused by your wording since you're saying it recognizes your mac - do you mean it's working with your mac's monitor?

[steel tinsel]

Hello! Can anyone help me?
I’m trying to connect my ps4 to my pc, I have a capture card hd60 x but it doesn’t show any image.

[warped ledge]

Did you turn off HDCP on your console before connecting to the capture card?

[steel tinsel]

Oh what is that? Haha

[warped ledge]

It’s in your settings on the PlayStation

[fallen elbow]

To more directly answer the question, HDCP is a form of copy protection built into the HDMI spec to make it harder to pirate movies and the like. Capture cards aren't capable of working when it's on, and the PlayStation has it turned on by default. As Vic said, you should be able to turn it off somewhere in the system settings.

[slow basin]

Hi Vic add me I’m a simp 😌

[simple quartz]

This is not appropriate at all, please stay respectful towards our member please.

[crisp crown]

https://help.elgato.com/hc/en-us/articles/5329003032973-Elgato-Game-Capture-HD60-X-PlayStation-5-Setup
did not find the ps4 with the hd60 x explanation but this setting should be the same on both playstations?

putting a ? because I have never had a PS4 so can only assume the settings are the same

[warped ledge]

It’s the same for sure. Also In needs to be to the console, out to the Gaming TV/Gaming Monitor. The capture card usb to the streaming pc.

[crisp crown]

yes also this ^ yeah figured it would be the same

[warped ledge]

I always find it’s best to turn off the HDCP directly with the TV first and then connect everything to the capture card then you should be able to see everything no issues

[crisp crown]

true that is exactly what i did ! did need to tweak a few more things to have an image but was all easy to do

[warped ledge]

I suppose, depending on the card that you have either the PCIE if it’s internal needs to make sure that it has the correct power bandwidth in the bios, and the correct PCIE lane. And then if you’re using the external that you have 3.0 if it’s the HD 60 X, or 3.2 if it’s the 4K X. As long as you’re meeting those power criteria and using the correct cables, it should work flawlessly.

[crisp crown]

my issue was different, can't remember what exactly but it was another setting I needed to change and all

[warped ledge]

It could be if you were using a headset directly from the console that you might’ve needed to change it to analog with a chat link or a chat link pro

[crisp crown]

but using the elgato reddit immediately gave me the answer, just typing in what your issue is and usually you can find the answer pretty quickly

nope had no headset and all

[warped ledge]

Another thing with windows is you wanna make sure that you turn off USB suspend. The only caveat is laptops. Can’t do it for some reason.

[crisp crown]

really was just something in the settings of the ps5 I had to change on top of HDCP

[warped ledge]

You peaked my interest what was your issue?

Oh I gotcha. So it’s console related. Was it HDR?

[crisp crown]

can't really remember but it kept saying No image signal or sth

yeah think it was HDR maybe

[warped ledge]

You know that could be the variable refresh rate, or the 120 Hz. Depending on what your set up was.

Some games don’t like it

[crisp crown]

think it was that too yeah

[warped ledge]

I bet @past basin took care of you!

[crisp crown]

they would've for sure but I found the answers on my own haha

I tend to do everything on my own even if it means spending time looking things up online

[warped ledge]

Arcsane is also on reddit. Lol

[warped ledge]

This is how I am too! Then I help others with the exp.

[crisp crown]

thing is it wasn't an answer to a reddit question but more like someone listed all the things they did to resolve their issue so I tried these things and it worked xD

[warped ledge]

That’s awesome!

[warped ledge]

What capture card are you using, and are you doing a PC console set up or a dual PC setup can you give more information please?

[crisp crown]

exactly ! for now I can only help a little with the hd60 x capture card but hey that's already something (ofc if Ochatach isn't faster than me or someone else haha )

[warped ledge]

I think Ocha is having a lot of fun with a new gadget. Last I recall, he got a new Mac.

[upper knot]

Any idea why this is happening? Elgato hd60x to Xbox series X

Sorry, series X through Elgato hd60x to computer obviisily

[past basin]

Most likely VRR compatibility issue. Try turning off variable refresh rate on the Xbox video settings

[upper knot]

Thank you so much! Another question: right now I have to “window capture” why won’t my hd60x game capture appear in “video capture device”?

@past basin

Also why does it keep changing the color? Sorry I have an abundance of questions…

[past basin]

That's almost guarnteed to be HDR tonemapping. By default the capture card converts HDR to SDR for captrure, since apps take a bit extra setup for HDR support, and not all systems or streaming platforms even support it.
HDR tonemapping isn't perfect thoug because it's trying to remap 10 bit colour with a differetn gamma curve to 8 bit SDR. Turn off HDR on the console and see if that sorts it out.

[past basin]

That usually happesn if the card is already in use somewhere else. Only one app at a time can use it

[steel tinsel]

Thanks!

[steel tinsel]

I still cant 🥲

[crisp crown]

so you turned off Enable HDCP and still nothing is showing up?

[steel tinsel]

Yes

[crisp crown]

https://www.reddit.com/r/elgato/comments/1d8ig6v/hd60x_no_signal_on_monitor/
try the things listed there

that is the reddit post that helped me

[steel tinsel]

And the capture card blinks red I dont if it has something to do

Let me see

[crisp crown]

especially the first 3 points:
DISABLE HDCP, VRR, 120HZ

ENABLE 1080p in PS5 settings + in EDID Settings (4K Capture Utility)

DISABLE HDR

[steel tinsel]

I’ve done it but when I connect it to my pc and monitor, it shows the image of my pc not the ps4 one

[crisp crown]

did you make sure to put the HDMI from the console into the IN port of the capture card and the cable from your monitor into the OUT port

uh says I need to download the video to view it

[steel tinsel]

Yes

[crisp crown]

I'd say disconnect everything from the card and close 4k capture utility and then do these in order :

1. Once HDCP is disabled, you can connect your PlayStation 5 to the HDMI In of HD60 X via an HDMI cable

2. Connect the HDMI Out of HD60 X to your TV or display via an HDMI cable.

3. Connect the HD60 X to your computer via a USB cable.

4. Open 4K Capture Utility or OBS Studio to start capturing right away or add HD60 X to your preferred streaming software such as XSplit, SLOBS, and more.

[warped ledge]

Just to confirm in is connected to your console, out is connected to your TV or gaming monitor. And you are connected from the capture card to your streaming PC via USB 3.0?

[steel tinsel]

Exactly via usb 3.0 to my pc and to my monitor I’m trying to connect it

It’s weird because a year ago I did it with my GameCube and Wii and worked perfectly. Idk why is not working with my ps4

[shrewd sentinel]

Hey, so i've tried hooking up my WiiU & my Computer to my Elgato 4K Pro and from there into the Beamer. My Beamer constantly says No Signal on Both Devices (i am able to see the output in 4k capture utility). When i plug in either my WiiU or Computer Directly into the Beamer it works without any Issues directly. The Beamer is capable of 1080p59/1080p60 without Issues. I've already tried different EDID Input Modes and different EDID Intern Settings. None of them helped me sadly. I can't seem to find any Output Settings in my App.

Any Advice on what i should try here?

[past basin]

It owuld help to know what a Beamer is? Some sort of projector?

I'm assuming it's not actually a BMW which is how I usually hear that term used

[shrewd sentinel]

sry, german slipped trough xD yeah its a projector

[warped ledge]

Do you have anything else connected to it or no?

[warped ledge]

Is the Beamer a switcher?

[past basin]

If you've already tried the other EDID modes, do you have a monitor or TV around that can connect to the HDMI Out port to make sure there's signal coming out? It's probably a good idea to make sure there's any passthrough signal at all before focusing too much on how it works with the projector, if there's an alternative device to test it with.

Other than that I'd probably try both the PC and Wii U manually set at 1080p or even 720p to see if anything changes

[shrewd sentinel]

Yes, tested already with another monitor, had no issue outputting there. forgot to mention it, sry :)

[shrewd sentinel]

Tried 1080, 720, and 480 (WiiU)
Tried 1440, 1080 and 720 (PC)

[past basin]

If you try it with the EDID set to internal mode, and the bottom box set specifically to 1080p does anything change?

[shrewd sentinel]

Sadly not, it just "reconnects" in the 4k App, but still no output to the projector.

[past basin]

And it's no working in Display EDID mode either? Does the projector manual have a timing sheet? I'm wondering if it usees some sort of werid subset of 1080p60 timings

[shrewd sentinel]

I'll look into it tomorrow when im back at my desk and reply to it :) its 4am here for me, still thank you for trying

[steel tinsel]

To where? I have my pc and two monitors connected to my video card. The capture card is connected via usb to my pc and 1 hdmi to my pa4 and the other one to one of my monitors

[warped ledge]

When out is connected to your monitor is the monitor on the correct input?

[steel tinsel]

Yea I put the hdmi 1 that’s the one connected and automatically returns to my pc image

[warped ledge]

Are you using the same monitor for your PC and for the console?

[steel tinsel]

Yes

Well I have two monitors but yes it’s connected to the main one

[warped ledge]

This might be the reason why you’re experiencing the issue. It’s recommended to have two monitors for a monitor and a gaming TV so that way you can see the image on the TV or gaming monitor and then have PC as you’re streaming monitor.

I’ll revisit tomorrow. Going to sleep now!

[steel tinsel]

So I can try to disconnect one monitor from my pc and only use that one for the console? And the other one to the pc

[steel tinsel]

Sure! Thanks a lot tho! Sleep well!

[neat ivy]

game audio from ps5 is not being captured in obs using a 4k Pro

My old setup was Arctis Nova Pro Wired connected to GameDac2 by 3.5mm jack, Line out from GameDac to line in of hd60s+ and line out proof gamedac to line in of PC for alerts and music. I upgraded from the HD60s+ to 4K PRO so instead of line out to the line in of the capture card I have it going to the line in of the PC. OBS is not capturing game audio and is not giving me any audio settings in the 4k capture utility

[past basin]

Did you add the PC Line in as an additional audio soruce already?

Line In won't show up except maybe as a mic option in 4KCU as it's not part of the capture card itself

[warped ledge]

When you’re in OBS and you add the video source, did you select capture audio only, and then underneath that audio device line in?

[warped ledge]

That would be the ideal that way the picture you can see if it’s passing through or not.

[neat ivy]

sorry i just saw your message, yes under capture audio only i have it selected as line

still doesnt work

[warped ledge]

Did you install the drivers?

[neat ivy]

yes, drivers are installed and up to date

[warped ledge]

Was there a firmware update?

[neat ivy]

no when i tried to download it said i already had the latest version.

[shrewd sentinel]

Tried again with Monitor EDID mode, still nothing on the projector.
Sadly there is nothing about the timings in their manual (probably bcs its a cheap knockoff projector from amazon)

[warped ledge]

In OBS, did you monitor an output in the audio mixer, advanced audio properties?

[neat ivy]

Yep tried both still didnt work

[steel tinsel]

It’s not letting me.

I disconnect my monitor from my pc and still nothing

[shrewd sentinel]

Have u disabled HDCP in ur PS4 Settings?

[warped ledge]

Thanks for the screen shot, this is what we initially started with.

[steel tinsel]

Yes I did it but nothing changed

[steel tinsel]

Now I can see my ps4 but when I try to put it on OBS it says this. No matter the resolution a choose, it says this message

[crisp crown]

even in EDID settings of the capture card?

https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[steel tinsel]

But I think I have a problem because on the app this is all I see

I don’t have the input edid mode

[crisp crown]

think you had to do CTRL and click on the settings thing of the app, not sure anymore

on the elgato reddit , a tech community assistant said this to someone who didn't have EDID settings showing :
"Adding to what Eric has mentioned here, you also need to let the app connect to the card before opening settings or some may not show up. Do not open settings until the "Please Wait" message on the app has cleared or sections in the settings like EDID won't be there, as it's still polling the card for details."

[steel tinsel]

Okay but also now I can see my ps4 but when I open elgato app it says that there is a problem with the cable usb 3.0. Maybe that’s why?

But idk if it’s logical because I see the ps4 but it shows that message

[crisp crown]

hmm tbh idk

would still advise to maybe uninstall and reinstall 4k capture utility?

and then open the app, then connect card and let the app connect to the capture card and only then check for the EDID settings as they should be showing up

[steel tinsel]

Let me try

Still the same 🥲

Maybe trying with another usb cable? Or it has to be with el gato one

[crisp crown]

no idea, i think what matters is that it is a 3.0 usb that goes into the same port? not sure about it

[warped ledge]

Are you using the official Elgato cable?

[steel tinsel]

Yes, I tried also with other ones but the same message pop up

[warped ledge]

Try this

[austere marlin]

If I am using the passthrough on a 4K X, do I need the second PC (the one connected via USB) to be on to get the passthrough or will it work even when not powered?

[latent solstice]

not getting 4k 144 as advertised. pretty sure its a setting i have to change. any suggestions? i only need 120 since the ps5 caps out at that

[past basin]

Yes, unless the USB port is an always on port (usually red or orange). Passthrough needs power.

[past basin]

You won't get 144Hz form the PS5, and 120 Hz mode only engages in games that are configured for it (if 120Hz mode is turned on in the video settings). Make sure whatever you're trying to capture is actually setup to run at 120

Eg, 40 fps performance mode games will use 120Hz mode to get around screen tearing

[austere marlin]

cool thanks

looks like I either need to duplicate my main monitor or use the OBS method

[steep harbor]

Hey, so I have a HD60X.
I am trying to setup dual PC streaming with it.
I know I plug HDMI out to my streaming PC, and the USBC to my gaming PC.

Do I need to plug the HDMI In to the gaming PC or monitor - if so, plug into mobo, GPU, or monitor?

I also want to send the game audio through the capture card, im not sure what needs to be done to do that.

if im completely backwards lmk too

[crisp crown]

not sure if that is actually doable, but I am not that versed. I assumed the HDMI In had to be from whichever console you want to capture from and into the In port of the capture card (for example I capture my PS5 so HDMI cable in HDMI port from the PS5 and into the In port of the card)

yeah from what I am reading on the capture card's page the HDMI In would have to be connected to the console?

or I misunderstood and you are trying to stream from a console

[shrewd sentinel]

USB-C -> Streaming-PC (since u wanna stream from there and u wanna see ur content in OBS/4K Capture Utility)
HDMI from ur Gaming PC GPU into HDMI IN of the HD60X
HDMI OUT from the HD60X into ur Monitor (if u wanna use a Monitor instead of watching it in OBS bcs of the Delay)

If u wanna hear all the Sound from the Gaming PC on the Streaming PC, just set ur Output Audio to the HDMI (HD60X) and u should can set in OBS to Monitor the Sound of the Capture Card :)

Hope that explains everything?

[steep harbor]

Thank you. Confused on the HDMI Out part.

Why does it plug to a monitor? Which monitor?

The streaming PC is a laptop, I do not not have that hooked up to any external monitors.

[shrewd sentinel]

HDMI Out just passtrough the HDMI IN signal to another Display Device (like a Monitor)

So if you wanna see whats happening on ur Gaming PC (and u chose not to mirror your display) u can hook it up to a Monitor :)

[steep harbor]

So I don’t need to actually use the other HDMI port? It’s just there if I want to duplicate the screen to another monitor?

Also with mirroring the display - I’m assuming that’s what I do when the capture card gets detected as a monitor input. Will that make my GPU work “twice” as hard? Obviously I’m trying to avoid putting more stress on my gaming rig by dual Pc streaming, so I don’t want to accidentally make the computer try to render like 2 versions of the game at once

[shrewd sentinel]

First question yes
Second question no it shouldnt. If u wanna be for sure, you can put your hd60x "between" your monitor and gaming pc :) so:
gaming pc > hdmi in
hdmi out > gaming monitor

[steep harbor]

Gotcha. And I’d still be able to send game audio to the streaming pc from the capture card this way? I need 4K utility installed on the gaming pc right?

[shrewd sentinel]

no, it needs to be installed on the streaming pc :)
and yes, just choose the HDMI as ur Audio Output on the Gaming PC and u should be good to go on the Streaming PC with the Audio :)

[steep harbor]

Ok. And it would only pull game audio as long as I have the source right?
I got a whole system for audio, all I need is for game audio only to be sent via HDMI

[shrewd sentinel]

No, the way i mentioned it, it would send the whole pc audio to the streaming pc.

If you have a Audio Solution you would somehow choose to send the Game Audio to ur HDMI Audio

[steep harbor]

Is there another way outside how you mentioned it?

[shrewd sentinel]

Which "Audio System" are you using?

[steep harbor]

I’m using a Beacn Studio and Beacn Mix Create.
Was hoping to use the capture card to send game audio over only so I can use the Audience and VOD mix the Beacn stuff provided as a separate combined and separate chat inputs for recording reasons

[shrewd sentinel]

So if i see correctly you have in the beacn app 2 output devices like in Wave Software. One for "Monitoring (Personal)" and one for "Streaming (Audience)".

Are you using both or is one unused currently?
If one is unused (or you have free space in the personal mic) you could choose the HDMI Audio Output there and Reroute your Setup to just send the Gaming Stuff there

yk what i mean?

idk if you have more options in the "Routing Table" but i think you will get the hang of it :D Since i dont have the software i can't look into that much currently

In example of Wave Link, it would look something like this (there are probably better setups than mine but just to showoff)

[steep harbor]

I have 2 sources I can send to the stream PC, audience and VOD mix. And then a mic source too. So 3.

I might be able to ignore the whole problem tho -
In OBS, can I set so both all 3 tracks are combined into 1 audio source for recording, then separately have each being recorded on their own?

[steep harbor]

I also only got these today, so I’m still learning the stuff too.

Iv had the capture hard for a while, but never really been able to put it to good use till now.

[steep harbor]

Watching some vids…I think I can do this.

I’ll let yall know tomorrow. I can’t do anything tonight anyways cause I don’t have a USBC cord that works with the HD60X lol. Have one coming tomorrow.

[steep harbor]

So this 2nd option is using “passthrough” right?
I play at 165hz 1440p ultrawide. Sometimes HDR. How badly would this screw me?

Or outside that, not doing the 2nd option, I generally would be fine and the gaming Pc wouldn’t be draining significant resources trying to do that duplicate display thing?

[warped ledge]

Dual PC Setup, Gaming PC GPU HDMI to the the In of the Capture Card, Out to the Gaming Monitor. If it's the external capture card usb-c from capture card to the streaming PC. In the Gaming PC duplicate the main monitor to the elgato capture card. As for Audio, Set the Audio to Listen to this device, and choose the device to be your capture card so sound goes through the HDMI.

[steep harbor]

Is there a setting I can mess with in windows so it’s a specific source in windows the capture card listens to?

[warped ledge]

are you using wave link or no?

[steep harbor]

Negative

[warped ledge]

then there wouldn't be any way to separate audio unless you're using something that allows you to.

[steep harbor]

Ik there is a lot of stuff in windows sound settings so if I can lock down what the card listens to, that’s solved all my issues. I have a ton of audio channels, all I would need to do is find the windows setting - if that exists

[warped ledge]

voicemeeter might also be a great alternative for this.

I've not tried that yet.

[steep harbor]

Hahah yeah. Just bought some beacn stuff to avoid voicemeter lol.
It’s extra what I’m trying to figure out here anyways.

Appreciate the help!

[warped ledge]

so you are using something. let me check something on Beacn

[warped ledge]

might wanna give this a watch https://www.youtube.com/watch?v=g_bXj40BTFE

[steep harbor]

I’m also using a Beacn Studio which is a newer piece of tech they have released. Basically makes this and more possible and easier.
I’m good without the capture card as an audio source, but I was hoping to give it a shot since I then could using one of the channels the studio gives me for music completely separately (meaning I can independently record it). I can work around this fairly easily tho, so I’m not worried

[warped ledge]

i'll see if there is something like that because it may be similar to wave link...

[steep harbor]

I don’t have my Elgato plugged in rn, but pretend this is it.

That playback through this device - if I change that my game audio output, would that make my Elgato push that through hdmi?

[warped ledge]

This , but Dual PC Setup 50:53 https://www.youtube.com/watch?v=gYqJtt-cwTw

[warped ledge]

yes I believe so. test it let me know your findigs.

[steep harbor]

Yeah i got this setup. It’s awesome. I’m being extra with this very specific thing xd

[steep harbor]

Aight I’ll let u know tomorrow. Waiting for a new usbc cable compatible with the HD60X

[warped ledge]

I considered this prior, but since I use wave link on both pc and mac it was easy to setup

[steep harbor]

None of my available USBC cords are 3.0 lol

[warped ledge]

time to cable shop

[steep harbor]

Already ordered from amazon🤣

[steep harbor]

Gotcha. I considered Elgatos stuff, but some of the studio features and more plug and play were more enticing to me. Also Elgato was more heavy on XLR, which I don’t have and won’t for a while - expensive for what I’d get

Still might get a stream deck mini tho.

[pure elm]

If any of you are selling the cam link pro with the 4 HDMI inputs or have one left over I am willing to buy it.

[warped ledge]

This is a community server, selling here is against the rules. There might be retailers that might still have some in stock.

[pure elm]

Ok sorry 🙂

[warped ledge]

no worries. 🙂

[modest ridge]

Hi guys, a friend is experiencing a strange problem with his elgato 4k x
He has an ultrawide monitor and when he connects it to the elgato he can't see anything from that screen anymore, but of course it's on in fact the other monitors go and it seems like he's connected but elgato doesn't pass him the output..
I had him put 3440x1440 120hz but it still doesn't go, has this ever happened to any of you?

[past basin]

If you're using Ultrawide, make sure to update the firmware using the 4K Capture Utility (in the device section of the settings). The launch firmware did not include Ultrawide support.

Aside from that you may have to change some EDID options

[steel tinsel]

Sorry for the late response. But I have a problem that is that the edid option doesn’t appear to me. So I can do anything with that

[warped ledge]

you can't do crtl+click on the settings and see if it lets you change it?

[modest ridge]

solved he use 3840x1080

[lost heart]

I need help getting audio to be . . . a thing. I have a Elgato 4k X.

I've been battling my capture card all day. First it wasn't working, White light, no audio no video . . . . Appeared on the monitor but refused to be seen on my computer . . . I've reinstalled drivers, programs, restarted devices, now I can get it to be blue, see the video, show in the capture utility and OBS . . . but now audio is just no where. I'm on Windows 11, I've checked every audio option that the web throws at me. IDK what's wrong >~>

I just want to stream my OG XBOX onto Twitch. I have several components for transferring avi to hdmi, an actual XBOX adapter into hdmi . . .
A HDMI splitter . . . and 0 sanity after trying to find any solutions.

[radiant dove]

did you check in the #1291136160676188172 might have some setups to help you

[lost heart]

what resources XD
There is like 3 in there for capture cards

The resources . . . aren't technical solutions. I'm confused.

[radiant dove]

there not but if you might of have something setup wrong and might show u how to fix it

[lost heart]

But everything I have is working . . . except audio now

on multiple setups

AVI - nope
HDMI - nope nope . . .
Out of options to get audio to work

[warped ledge]

I'm free if you're up for a VC?

[lost heart]

gimme on moment trying one more thing

[warped ledge]

ok

[lost heart]

ok hit meh

[marble sorrel]

anyone avalible to help a poor man out? haha need help trying to figure out this audio problem

[warped ledge]

can you explain your issue?

[marble sorrel]

hd60x capture card dual pc set up, have audio, but it is mono sound, cant figure out what is happing to make it that way when everything mono downmix is unchecked

brb a few mins

[hearty badge]

I might need some help

just moved my whole computer around and now I cant get my playstation to show up on the monitor while its plugged into the capture card

no new cables or anything

also the light on my capture card is blue

[warped ledge]

how is your setup? vbia the card?

[hearty badge]

so Its on and Im pretty sure blue is good

[warped ledge]

is IN connected to your console and out connected to your gaming monitor/gaming tv? is HDCS off?

[hearty badge]

oh it might be the hdcs thing

hang on

ok it worked but now the colors are all messed up

[warped ledge]

screen shot please

[hearty badge]

not all that visible through a picture

but its like greyed out

everythig is dim

[warped ledge]

is HDR on?

[hearty badge]

HDR?

[warped ledge]

usually if you have HDR on, it can look washed out if you're not in HDR mode on your tv or gaming monitor.

[hearty badge]

oh

no its nothing with the monitor

works fine if I unplug the capture card

But when I pull up the capture card on OBS the colors look fine through that

just on my actual screen its all dull and greyed out

ok I just turned the playstation off to try to restart and now it is back to not displaying at all

[warped ledge]

I'm avail for a call if you are?

[lost heart]

what kind of playstation? retro or somewhat newer?
I'm curious. Just had my fun share of trying to get the first XBOX working with Vic

[hearty badge]

Yes give me like 10-15 minutes

Ps5

[warped ledge]

we just have to wait on the adapter to or if you find a digial optical cable to test somethings out.

[lost heart]

PS5 should be fun/ slightly easy to fix. I'm fairly certain it's the HDCP

[warped ledge]

same

[hearty badge]

okay I can call now

[warped ledge]

I called

[warped ledge]

this was an HDR issue, HDR needed to be off since the Monitor didn't support HDR.

[warped ledge]

calling it a night. hopefully you found a fix if not we can chat tomorrow.

[lost heart]

[steep harbor]

Hey my HD60X is now not showing in my recording devices under sound settings

It’s under the other normal ones

Setup is Gaming PC HDMI to Capture card. Capture card USBC to streaming Pc

Any ideas

[steep harbor]

Might be some Nvidia driver making it show up in Playback, but I’m really not sure. If it’s that, I have zero clue how to fix

[pure lake]

Alright I got a new mobo and i'm gettin a green bar on the right? suggestions to fix?

4k60 Pro

[past basin]

It should only show up as a playback device on the gaming PC. It should be a recording device on the streaming PC.

[past basin]

What are you recording, and does it have overscan options? If so it might be cutting itself off from the card's perspective.

[steep harbor]

if I add the listening to it, will it take the gaming PCs audio?

[past basin]

I'm not quite sure I understand the question. Are you trying to use Windows Listen To feature to hear the gaming PC? If so you can do that, but generally you should be adding it to your capture software

[umbral juniper]

Can someone please assist me with this? I just got the Elgato 4K X and im getting this

Its not in use by another software by the way

[past basin]

If you go into settings, and hit the reset defautls button and restart does it clear up? Does the card still work with other apps like OBS Studio or even Windows Camera?

[umbral juniper]

nope still not working

[past basin]

You reset the PC and not just the app right?

[umbral juniper]

i reset the app and pc

do i need to reset the pc after resetting to default?

[past basin]

Yes, preferably

That way anything that's still locked in use should reset with it

There are cases where 4K Capture will also be the only app unable to access to the card (I believe because it gets hung on the extra settings other apps can't use), so don't forget to try it with another app too. If it works with other apps reinstall 4K Capture Utility, or uninstall it, rename the folder for it under %appdata%\Elgato to purge all the old settings (but keep the folder in case you need to get support involved, then reinstall. If it doesn't work past that and it's only 4KCU that can't access the card, reach out to #official-tech-support

If other apps can't access the card either, make sure Window Privacy settings for cameras are set to allow apps AND desktop apps to use cameras (as the card shows up as a camera). If you're on Win 11, you can also check the recent activity section in there to see what apps are using cameras and capture cards - make sure anything that loads up like Teams or Discord isn't set to use your capture card as it's default camera. Teams in particular likes to hook cameras for use even when not actively using it for some reason

[umbral juniper]

im in Elgato > 4KCaptureUtility

what do i purge?

[valid plinth]

I have another question.
I have audio crackling on my laptop.Which is probably due to the DPC latency. I could use the chatlink cable to listen to the game audio. But how do I get the OBS audio then?

[past basin]

If you're using an external capture card you sest it to analog mode and feed the Chat Link into the analog jack. If you're using a PCIe card you use the Line In jack on your motherboard or sound card (usually blue/cyan coloured), and add an audio input capture to OBS for the Line In

[past basin]

Rename the 4KCaptureUtility folder itself, you're not outright purging anything in case support needs to look at what broke. Just rename it something like 4KCaptureUtility_old so when you reinstall it can't find the old settings in case there's an issue with them

[valid plinth]

That wasn't what I was asking with my question. It was about how I can hear the OBS sound if I switch to the chat link cable? Because I'm not even sure if I can use the chat link want to use cable

[past basin]

Ah, I thought you were asking how to get OBS audio, as in get audio into OBS, not get audio from the streaming PC.

Chat Link isn't going to let you feed PC audio back over it since it's a simple splitter setup. You'd want something like a mixer or mixamp if you need dual audio sources at the same time, or a headset that can connect to both at once (most headsets won't work for this, since most when wired up turn off the electronics that might handle a second connection like Bluetooth).

Personally I use a Steelseries Arctis Nova Pro Wireless to get the audio from both, since the GameDAC it comes with (essentially a Mixamp), has a stream mode so I can feed console to USB on it, PC to Line In on it from the PC speaker/headphone output, and then use the Line Out in stream mode to feed all. that audio into my capture card (or line in).

Astro has a mixamp that allows a similar setup as well. There's probably others but that's the two I know off top of my head (unless you want to get into more expensive options like a Rodecaster).

Alternatively if you don't need mic on your console some folks will just listen to it all through the PC, even with the touch of audio latency it adds. Geting both devices into most headsets is a headache to the point a common solution some folks use is earbuds under headphones to get both at once

[valid plinth]

I also have a Nova Pro here. But my problem is crackling sound. It's probably due to the laptop's audio latency. So I'd like to go with the chat link cable so I can hear game sound without I can hear without any crackling but then I can't hear anything from obs anymore. I'm starting to despair about how to get rid of the cracking.

[past basin]

Where's the cracking coming from, the Line In? You might just need a ground loop isolator - I've got to use one on mine to prevent distortion.

Actually I should also ask how you've got it wired up - same as mine? Console on USB, computer on Line in, Line out to capture?

[valid plinth]

I get the crackling sound with every headset. Whether it's a USB headset, a 3.5mm headset, or a Bluetooth headset. So, my problem lies with the laptop. The only strange thing is that the laptop speakers or HDMI sound It didn't cause any crackling. At least, I only noticed it with headsets. That's why I'm asking for ideas ^^

[valid plinth]

I have an HD60X, which is connected to my laptop via USB. The console is connected to the HDMI in and the HDMI out to the TV.

[past basin]

If you're getting crackling from all audio sources on the laptop, including ones on different connections like 3.5mm and Bluetooth, check for installed audio effects software that might have shipped with it. Things like Nahmic, or even Steelseries Sonar can get intrusive and try to apply effects on all devices even when there's compatibility issues. If there's anything like that it might not react the same on all outputs, which might be why the HDMI isn't crackling

Usually you can tell by the brand of laptop what to look for. MSI uses Nahimic, Razer uses THX, HP uses Bang and Ofulsen, etc.

Disabling Windows Audio Effects on the output can often also disable misbehaving audio apps in a lot of cases

[valid plinth]

Sonar is disabled. The only sound effect installed is Nahimic. But no matter how often I uninstall it, Windows always reinstalls it.

[umbral juniper]

i submitted a ticket so ill see what happens

[past basin]

Yeah. . . that one is a pain. I've had it come back before too

Both that and Sonar are Steelseries apps - they like to make agressive assumptions about your audio setup, it's really a pain when they do 😐

I've somehow gotten mine to the point that it just puts an icon in the system tray and sensd me to the windows store if I actually click on it, but no recollection of what finally stopped it. Might have turned it off in the MSI app?

[valid plinth]

If I had Windows 11 Pro, I could prevent Windows from installing Nahimic. But I only have Home. So, trying specific drivers is very difficult. ^^

I uninstalled msi center 😅

[past basin]

But try disabling Windows Audio Enhancements if they're on your soundcard output.

You can check if enhancements are on by going into Windows Settings and checking under System > Sound and find your audio output. Go into it, and check at the bottom for any mention of audio enhancements or spatial audio (usually towards the bottom) and turn them off.

If neither are there, check the old Windows Sound Settings where the levels are. Press Windows Key + R, type mmsys.cpl and press ok. Go to the playback tab, find the sound output then go to properties. Check for any enhancement or spatial audio tabs and disable anything in there, and check the advanced tab to see if there's any enhancements or spatial audio options to turn off there as well.

Based on your audio hardware, software and Windows version and updates, enhancements could be in either of these locations, both or none. If they're not in any of them, you can assume enhancements are off

[valid plinth]

Audio enhancement is disabled on both the headset and the capture card.

[past basin]

In the advanced tab what's the sample rate set to? 48,000 Hz?

[past basin]

For the output not hte capture card

[valid plinth]

48 khz

[past basin]

That's got no enhancements either, in either the old or new interfaces?

[valid plinth]

User interface? Sorry, my English is completely crap. I'm having everything translated with Lens ^^

[past basin]

The enchancements option can be in the new sound effects menus on some systems, or the old menus (mmsys.cpl) - it's not always in both, because MS seems to not be able to figure that out

Your screenshot is from the new one, but sometimes the options may show up in the old mmsys.cpl screens only

Sometimes the old one even has a whole tab for enhancements depending on the version

[valid plinth]

I always find audio enhancement under Settings/System/Sound and then under Devices. And it's disabled.

[past basin]

Yeah, that's the new one - you also need to check the old one

[valid plinth]

Do you mean the one in the device manager

Or in the control panel under hardware and sound

[past basin]

It would be the same as the control manager one - but I linked the steps to get there quickly above in the instructions. Press Windows Key + R, and in the popup type mmsys.cpl and press ok. It'll bring you straight there without having to go through control panel

cpl files are Control Panel files essentially so you can just go to them directly if you know the command.

[valid plinth]

Ah yes I see

But everything is normal or what should I specifically look for?

[past basin]

Any mention of enhancements or spatial audio

[valid plinth]

Should I use listen or should I use obs?

[valid plinth]

With the headset?

[past basin]

Question I should have asked earlier related to that - the crackle you hear, is that ALL audio from the laptop, or only audio you're capturing through the capture card?

If it's all audio, then yes the audio device you have going to the headset

[valid plinth]

Everything. But I only hear it through headsets.

[past basin]

Yeah you only want to check it on the headset then for now

[harsh stone]

Hello ! I have a MacBook Air 2020 M1 chip, my capture card is an elgato HD60 x and I have a chatpro link. I stream from my PS5 to OBS.
Everything is working great except for the ps5’s audio, when I add my game capture card it doesn’t show on the audio mixer or if so it appears as inactif, I hear my game and my laptop and my headset but not in obs.. so when I go on live no one can hear the game.
I tried everything I saw on internet but nothing work, I guess it comes from my Mac..

[past basin]

Since you're using the mac you need to add the capture card again as an Audio Input Capture. Since you're have Chat Link Pro, you also need to set your HD60 X to "Analog" audio mode using Capture Device Utility (from https://www.elgato.com/downloads, if you don't already have it)

[valid plinth]

Everything is over.

[pure lake]

It's a ps5

[harsh stone]

Thank you for the fast answer, yes I already set it to analog audio
And I already put my capture card as an audio input capture but it seems like nothing work..

[past basin]

If it's still crackling at that point you might also want to raise a ticket with the laptop's support. Given it's affecting the wired port and the Bluetooth at the same time I'm assuming this is a software isusue somehow, but it seems it may be beyond the scope of what I know how to fix.

[past basin]

Do you get things like NPC voices? Macs sometimes have an issue where the voice isolation mode gets turned on (you should have a mic icon on the menu bar you can check for that option under)

[valid plinth]

The DPC latency in Latency Moon is critical. And it keeps crashing with WDF files 😒😂

[past basin]

I wouldn't expect DPC latency across multiple devices though since that should be driver level, and you're getting it on both bluetooth and wired. Or at the very least I would expect it to have some notable differnces

[past basin]

Do you get that green bar on all screens (eg games, home menu, etc), or just some? Also are you running the latest version of 4K Capture Utility? Does the green section show up if you try a different app like Windows camera, or OBS Studio?

[harsh stone]

waw. you just find the solution in 30 seconds ! thank you so much for everything it's working perfectly

[past basin]

Glad to hear you've got it sorted!

[deep moon]

Having an issue with my Game capture Neo where after 5 seconds or so the card will just DC

Like Windows will comepletely stop recognizing it then it'll re-appear

[past basin]

Does it keep doing that if you change ports, and is it directly connected to the computer (no docks or hubs or adapters)?

[deep moon]

Yup and yup

changed ports, changed cables, uninstalled 4k Capture utility

[past basin]

Might be time to reach out to #official-tech-support in case there's an issue with that unit.
You've done most of what I'd usually suggest - short of trying anther computer there's not much to test.
You could try leaving USB Tree Viewer open to see if there's any info given when it disconnects, but if the card is crashing there probably won't be much useful in there. https://www.uwe-sieber.de/usbtreeview_e.html
You could also check in 4K Capture Utliity under the settings int he device section to see if there's any firmware update available for it, if you haven't already

[deep moon]

This is the error Meld's giving me

OBS was doing the same thing aswell, USB Tree Viewer is still detecting the device

However anytime it crashes it looks like the device is on a boot loop almost

[past basin]

Yeah, I'd check in 4KCU if there's a firmware update for it, or reach out to support

There's a way to reflash existing firmware - but if the card is boot looping that might be a bit risky

[deep moon]

It's saying it's in use by another software.. Yet the only other software I have opened is USB tree

But then its coming back to life for a few seconds with sound from my camera wtfc

I made a support ticket so hopefully someone will see it soon

[pure lake]

It was showing in both 4k capture and OBS

[umbral juniper]

How do I change Capture: to 2160p59?

[soft pier]

is this a problem with my capture card 4k pro?
or can this problem have multiple causes?
i have a dual pc setup, on gaming pc: rtx 4080 with 240 hz monitor and streaming pc: rtx 2070 with also a 240hz monitor.
i also use the elgato hdmi cable.
Or does this have to do with wrong settings?

[whole field]

How do I connect my HD60 X to my stream labs. Because I have connected my streaming PC to my main PC and when I got to the Video capture source it is just black.

[past basin]

It's in settings under the recording tab. You'd set it to 2160p60 (59 in the image you're seeing is 59.94 which is jus tthere to tell you it's using the NTSC veresion of 60)

[past basin]

Check if the system is using VRR tech like GSync or Freesync and turn it off if you can. This sort of split image usually is a result of VRR being out of the supported range or other compatibility issues with it

[past basin]

Is the card open in any other app? Only one app at a time can use HD60 X. You may also need to check that your Windows Privacy Settings are configured to allow apps AND desktop apps access to cameras (as the capture card shows as a camera to the OS). Aside from that another possible issue is if you're getting limited at USB 2.0 due to a hub, adapter, port or incorrect cable.

4K Capture Utility can self diagnose a few issues that OBS and StreamLabs Desktop cannot, so it may be worth trying that too, to see what it says.

[whole field]

It shows up in the 4K capture thing but just when I got to stream labs it doesn't show.

[whole field]

I am using the same thng how can I turn of free sync or GSync

nvm got it

[vocal kestrel]

Does anyone have any tips on for console settings when streaming with an elgato hd60x. The game that Im playing is limited to 60fps 60hz 1080p res.

[whole field]

How do I get audio, from my main PC to my streaming PC in stream labs OBS.

[brisk carbon]

no filters on obs
and i have it plugged into hdmi on another monitor

why is it orange
I NEED HELP
and sometimes myaudio doesnt work either

[past basin]

If you're asking about why it's limited to 1080p60, then that's a hardware limit with the older HD60 S - there's no way to override that on console. PC users can kind of work around the 60Hz but with cloned displays, but for console if you want to to above 1080p60 you need to swap that card for something newer

[past basin]

Quick and easy way if you don't need to listen to the gaming PC on the gaminc PC itself is just set your default audio device on it to the HDMI/Capture card output.

If you want to also listen on the gaming PC you'll need something to split the audio like Elgato Sound Capture (buncled in the old Game Capture HD app), Wave Link, or a third party app like Voicemeeter Banana so you can split the audio. Hardware mixers are also an option, though will drive up the cost.

[past basin]

Is Night Mode enabled in your Xbox's Accessibility Settings?

[brisk carbon]

ye- yea
😔
i just found that

i didnt do it tho

[past basin]

You might need to restart after turning night mode off in rare cases it gets stuck

[brisk carbon]

nha i got it

its all good

my xbox is tripping

[past basin]

Ah, glad it's sorted then. Hopefully the Xbox settles down

[brisk carbon]

it might be cookeod

[brisk carbon]

wait wait do you know much about the audio? tho bc i sort it thorugh the stream deck + and it sometimes doesnt come out

[past basin]

You mean you're sorting it through Wave Link that Stream Deck+ unlocks?

Or do you have a Stream Deck+ with the XLR dock and you literally don't get audio from the output?

[brisk carbon]

the 2nd one
and the pc picks up the game captuer as in audio

source

but doesnt work someitmes

[past basin]

Does the volume indicators for it still move in Wave Link?
Also if you're losing audio from the console, are you plugging in a headset to the console? That'll mute the HDMI audio feed by default and the PC will stop getting the audio

[brisk carbon]

no headset in the console
and no movment

[past basin]

If that's the case, does it only affect the captured audio? If so you might have another app trying to pull the audio for some reason - if that's happening you can go into the old Windows Sound Properties (press window key + R, type mmsys.cpl and press ok), and go find the capture card on the recording tab and go to properties. Under the advanced section there turn off the option for apps to take exclusive control of the device

[vocal kestrel]

Just to clarify are you trying to run your pc audio & console audio through one headset?

[brisk carbon]

using the steam deck + yea
it does work

[vocal kestrel]

I have 2 methods that might help one requieres the Wave xlr( you might be able to use the stream deck) & then the other one utilizes the sonar app gg & it works with any headset

[brisk carbon]

i wave the xlr thingy

in the stream deck

[vocal kestrel]

My current set up for audio is all connected to the pc nothing connected to the console. So a limiting factor will be that you wont be able to talk or hear others through gamechat

I use discord

[brisk carbon]

i use the game capture
wich the stream deck + can actually pick the audio from

i can hear game caht and game from it
as well as my pc

it works

but recently

its been weird

[vocal kestrel]

Weird in what sense? Cutting out or out of sync?

[brisk carbon]

just not working

but i still hear my pc

so it might be my game capture??

[vocal kestrel]

Have you tried doing a full shutdown on the pc & starting it back up? It sounds stupid but I had this issue a few days ago & it went away once I re opened the el gato capture software

Another method you can use is on your task mamager make sure you end all tasks & re open the el gato software

[brisk carbon]

hmm

ill try next time

[soft pier]

the problem remains the same even if I disable g-sync

[fading latch]

Found a strange problem with opening 4KGC and it not opening normal and being little annoying. but found a way "around" it where it loads up fine. this happen before and i ended up deleting the app and re download it to "fix" it but that doesn't help besides doing this

hope the video works

[austere knot]

so i setup this on my main pc and it worked for sometime but now just no sound comes in

now it can only hear my mic

[pseudo kraken]

Hi I recently bought a 4K X and after plugging in my switch, I have no audio whatsoever. Like, not even my pc is detecting audio. I've gone through all the troubleshooting methods in this page here: https://help.elgato.com/hc/en-us/articles/360041852811-Troubleshooting-No-Game-Sound-Is-Being-Captured, but it still doesn't work. I've also went through the discord server and reddit and tried different solutions but nothing has worked. Any advice is greatly appreciated

[grave timber]

Hii .. Which piece is suitable for starting broadcasting from my iPad?

[past basin]

Are you trying to broadcast something on the iPad itself, or are you trying to broadcast something else like a gaming console using a capture card with the iPad?

[past basin]

does the issue persist with different resolutions and refresh rates? Do you have a spare HDMI cable you can try? That sort of split screen is usually result of HDMI timing sync issues (which is why VRR is the usual culprit) so knowing if it happens at other refresh rates or resolutions might help narrow it down.

[past basin]

Note that Stereo Mix is only going to let you listen to audio that passes through your main sound card (the Realtek in this case). If you pass audio to your Arctis Nova Pros which technically have their own sound card, it bypasses Stereo Mix. Set the capture card itself to listen to whatever you want to listen to it on.

instead of setting the stereo mix to listen to

[past basin]

Try reseting defaults in the settings or using Windows Key + Shift and and arrow key to move it around while it's active to reset it's default position. If that doesn't help reinstall or reach out to #official-tech-support to see if they can see why the app is misbehaving.

[grave timber]

I use the iPad to play and I want to broadcast through it to the computer and then to TikTok

[past basin]

You have two main options then - you can try software capture with something like Air Screen Mirroring Receiver and the iPad's airplay sharing, or you can add a both a capture card and a HDMI adapter for the iPad (preferably the official Apple one) and use screen mirroring with that for the capture. All the current capture cards should work for that, though you may want to check what resolutions the adapter can output at, as if you want to capture 4K, one of the newer cards like 4K X or 4K Pro would likely be the best options.

[grave timber]

Will this piece really help me? Because it's expensive, I have to make sure it's effective.

[crisp crown]

well that is up to you to check the things Arcsane told you , but you can always try to first use a software capture mentioned before buying a capture card?

[soft pier]

I will try the different resolutions and refresh rates this weekend and keep you informed. I have used different HDMI cables with the same problem each time. Thanks in advance

[grave timber]

No, I can’t . I’m in Iraq. And You don’t have any companies acting on your behalf here.

[crisp crown]

what is it you can't do?
are you saying you cannot do what Arcsane told you to check? Maybe the website is blocked but if it isn't, you can totally check what resolutions the adapter can output at. And you should still be able to also try out a software capture as Arcsane mentioned before buying anything.

also I do not work for elgato if that is what the "You don't have any companies acting on your behalf here" meant.

[grave timber]

I thought you were one of the elgato moderators☺️

[crisp crown]

ohh no I am just a regular member ! and just giving advice and helping out when I can, like most people here 🙂

[fading latch]

ok. bit annoying to deal with but not a deal breaker kind of thing thankfully.

although saying that when i have a duel screen setup. it will load up on the 2nd screen and not my monitor on my laptop which is strange to see

did the video work?

[tight crow]

Has any one else seen this behavior on a cam link pro ? When I plug more than one HDMI does this

But when there is only one hdmi plugged in works fine

[tight crow]

Btw I’m trying to record 4 ps5 all of them with HDCP disabled

[warped ledge]

That’s a really cool concept, are all of them running at 60 FPS instead of 120

[tight crow]

Yes!

[warped ledge]

That’s really cool.

[tight crow]

It is but for some reason it’s not working as expected

[warped ledge]

Let’s try 1080p on each one

Let’s see if all 4 show up

Then we increase but the next resolution is 1080p works

If it doesn’t push past 1080p then maybe it’s only allowed 1080p

[carmine patio]

Why does my elgato facecam deactivate when opening any app or google or anything?

[tight crow]

I’ve tried also, but on 1080p i get the same behavior 😦

[past basin]

Are you sure the slot on the motherboard has enough PCIe bandwidth? Cards like 4K60 Pro Mk2 and Cam Link Pro equire a PCIe 2.0 x4 slot or better for correct operation, but will sometimes work okay with a single feed of 1080p without and only fail when going above that.

[vagrant furnace]

hallo everyone

can you help me to solve the problem with my computer and elgato?

The problem with my Elgato is that I can't connect from my cellphone to the monitor with a reading of no signal

Have any of your friends experienced the same thing?

[past basin]

That sort of connection depends a lot on the adapter you're using and the phone you're using. If your monitor or TV has a HDMI out, can you hook it up there to confirm the phone is outputting signal correctly?

[radiant cypress]

is there a test comparing Facecam Pro and Facecam Mk 2 by a streamer? To see how HDR differs, my lightning conditions are wild🐦 . Probably buy one after the weekend. Have a good weekend

[vagrant furnace]

I have installed it on the correct port and my computer's OC also supports it, but why doesn't the Elgato signal want to connect to my phone?

[past basin]

That depends on the adapter you're using, and the phones options sets (it needs to support DP alt mode). What is a "computer OC" in this context?
Does the adapter output correctly if you send it direct to a TV or monitor?

[vagrant furnace]

I have used an adapter that supports Apple and previously I was able to connect to the monitor, but this time it can't connect and I still don't know what the cause is?

[vagrant furnace]

do you know bro the elgato problem that i am currently experiencing bro?

[past basin]

You said the phone no longer connects to your monitor when you try that - I'm assuming your phone or adapter is the issue.

I'd probably try a new HDMI adapter if that's the case, or check that your phone is fully updated. Apple Support might also have some insights if the phone isn't connecting to the monitor at all

[austere marlin]

I'm getting my 4K X set up for the first time but which video format should I be using between I420, NV12 and MJPEG?

[north sierra]

why is this a thing

why is there no signal

[lone crypt]

That’s up to your transmitting device and the cable connected to the card’s input. Make sure they are in range for a compatible video format for the card. Test it on a tv or monitor. Etc.

[past basin]

NV12 is standard for most purposes. Use MJPEG if you're going over 4K60.

[past basin]

There's not nearly enough info on your setup here, but keep in mind if there is a signal, you can also get that error if it's not compatible with the card. Eg, HD60 S+ being an older card doesn't support 1440p, and would throw an error on that signal format. It'll likewise throw errors if you try to go above 60Hz, since it's an older card. So check that you're using a format compatible with the card as Jn was saying.

If you still need help beyond that, more info is required such as what you're trying to capture, the PC specs and what lights come on when you connect the card, etc etc.

[austere marlin]

thanks

[delicate skiff]

back to this again its the card for sure new mobo correct 4x lane and this still happens I have audio no pic

[vagrant furnace]

@past basin From my cellphone, everything is supported and before this incident, everything was functioning normally, and this incident suddenly happened like this, bro

[past basin]

You said that this time you couldn't connect it even to the monitor though? If it's not working direct to the monitor with the capture card removed then check the adapter or phone. Was that an error? Does the phone work directly to the screen with the capture card removed from the equation?

[warped ledge]

What is your EDID set too?

[wind jolt]

Hi everyone 🙂
I think someone already talked about it but I'll try again haha
I got an Elgato HD60 X two days ago and when I'm streaming, the sound in my headset and for the viewers is crackling 🤔
I do use OBS Studio and Rerouting in my headset.
If anyone could help, it would be appreiciated 🙂

[cosmic oar]

I am also having a similar issue @wind jolt. The audio I am capturing from my PS5 sounds blown out, like over the top. Does that sound like what is going on with you?

[wind jolt]

Nah, sound looks okay but it cracks each 2-3 seconds

[cosmic oar]

hmm

[wind jolt]

While playing off-stream, everything was okay but I wanted to play a bit on my Xbox at the end of the stream and it was crackling 🥺

[warped ledge]

are you both using a 3.0 usb port, with nothing else plugged in next too it

[wind jolt]

USB 3.0 yep 😄

What do you mean by "nothing else plugged in next to it" ? 👀

[wind jolt]

Looks like the problem is there only when I'm capturing the video 🤔
I closed OBS, put the Elgato sound in my headphones via Windows and while OBS was running, I was hearing it crackling but since I closed it, everything's fine...

[cosmic oar]

Yes to the 3.0, no to the not having anything else plugged into.

My issues seems to be that the audio output coming out of the capture card in not matching my linear pcm output from the PS4

PS5*

[warped ledge]

Did you disable usb suspend?

[warped ledge]

Is that the default option?

[cosmic oar]

I managed to figure my issue out it seems

[wind jolt]

Huh... 🤔 I'll check that 😄

It is already disabled

[warped ledge]

Try a different USB 3.0 port sometimes it might be that it doesn’t like that specific port

[wind jolt]

I tried two 3.0 ports

Should I try a 3.2 port ?

OK, it works well on the 3.2 😄

[warped ledge]

Sorry, I had stepped away, but I was gonna say yeah try it! I’m glad it’s working!!!

[vagrant furnace]

gosh bro, I have a hard time understanding your language

[vagrant furnace]

I've done everything bro but it still doesn't work, why is that?

[delicate skiff]

all default new install

[warped ledge]

ok, any updates on the card? did you install the correct drivers?

[delicate skiff]

yup and its in the right slot and it has full power

[gilded zinc]

I for sure need help I have an Game captire 4k60 pro MK.2

[gilded zinc]

yall dont have a vc for people that can assist better sometimes if they decide to help that way?

[chrome flower]

Hello, does anyone know why 4K capture keeping going black after about 8min of streaming it. It’ll either freeze or go black I have to keep opening and closing it mid stream

[warped ledge]

Not sure, but my work around would be uninstall everything and in device manager uninstall the pcie card, power off, remove the pcie, power on, install everything. Power off, reinstall the pcie.

[warped ledge]

Only if we offer too. I’m currently going to bed though. Got an early day at work.

[lilac pebble]

Anyone ever have the issue of their capture card not picking up audio? My game audio just comes through my tv. I have tried everything 😔

[delicate skiff]

Yeah but unfortunately I have a hard time trying to navigate my computer'cause I'm in a wheelchair

[warped ledge]

Please be very careful take your time with it. And if you have somebody there to help you with assistance, that would probably be ideal as well.

[delicate skiff]

I wish at this point they would just say hey we know it's hard for you to buy something we'll just give you the card and if it works you could keep it and you could pay us back when you can cause I have a tub to pay for and I just paid off my Amazon card and I have a 5080 to payoff I mean first I moved from Intel to AMD I bought the wrong motherboard with the bundled i got bought a MAG and checked if every is green went to use it today to test and I had the green screen/ half game then no screen I cant win

[warped ledge]

What’s the EDID? Try Internal.

[lost heart]

nvm

[past basin]

I'm asking you to hook the iPhone and it's HDMI adapter to a TV or monitor, instead of the capture card. We need to know if the iPhone and adapter is working before checking anything else.

[past basin]

Make sure your console isn't using something like Dolby Digital encoding. It should be configured for Stereo or Linear PCM, otherwise the capture card cannot capture the audio correctly (though the passthrough may still work).

The capture card also has both Analog and HDMI modes - it doesn't automatically switch. Since the TV is getting audio there is HDMI audio - make sure the capture card is using HDMI audio mode using 4K Capture Utility or Capture Device Utility (eg, if it was ever used with a Chat Link it may have been set to Analog mode, if it's an external - you haven't mentioned what capture card you're using).
Beyond that more info would be needed

[chrome flower]

Anyone have a fix to this?

[past basin]

Does it happen with other apps, such as OBS Studio, if you use the card directly with the other app?

You'll want to try to narrow down if it's a software problem or hardware if you can - trying it with another app would be the first step if you can

[vagrant furnace]

oh okay I will try it I have bought the cable and just have to wait to try it later whether it can function normally or is there still a problem thank you for explaining

[chrome flower]

It doesn’t happen in obs only in Streamlabs elements

Seems 4K keeps crashing In itself everything else works tho

[delicate skiff]

tried all nothing

[past basin]

Good luck - if it doesn't work with the TV or monitor, you may need to replace the adapter or check the phone settings.

[past basin]

So it works in OBS Studio, the video drops at 8 min in Streamlabs Elements, and 4K Capture Utility is just crashing out? For the latter issue I'd check with #official-tech-support or reinstall the latest 4KCU if you haven't already. For the video feed, I'm not sure if Elements includes a log like OBS, but it might be worth checking with Streamlabs support to see if this is something they've run into before. The fact it's working fine with OBS indicates it's probably not the card (though there's a small chance it still could be if you're using different settings between the apps).

If you can get 4KCU working it might be worth checking for firmware updates for the card too, under the settings in the device tab

[warped ledge]

@past basin mind taking over buddy, as I’m a bit swamped this week.

[past basin]

I'll take a look at it when I'm free. Working on something for security team at work at the moment.

[warped ledge]

TY! I know you have more bandwidth than I do usually.

[solemn carbon]

just had a question for someone for assistance i am going to get a capture for card to record marvel contest of champions for mobile but not sure where to start i have the usb cable and hdmi port that i need but not sure what capture card to get.

[vagrant furnace]

its okay thanks bro

[chrome flower]

Still need assistance here if anyone can

[gilded zinc]

ok

so my streaming pc on the monitor

it has this black line around my screen

not sure what could cause it

[rose vigil]

hey guys, ive got a bit of an odd tech issue I'm hoping someone can give me advice for. I need to use my HD60S for a console but my PC will be about 15-20ft away from it. I was hoping to get a long usb 3 extension cable but the capture card' signal dies when in the wire cuz its too long for the bandwith. not sure how to fix this. I've tried a usb extension cable and also a long cable that my USB hub uses but both dont work. everything else works fine, its purely an issue between the long cable and the capture card

for referrence this was my original plan:

do I just need to get a really expensive fiber optic usb cable or something? not sure what the solution here could be

[fathom ridge]

Is anyone else here experiencing screen flickering with the Elgato 4K X? I have it connected to my PS5, and I'm on a Mac.

[past basin]

Did you already see my reply to you earlier? If 4K Capture Utility is crashing out, you can try reinstalling, but you may have to check with #official-tech-support to pull logs and see WHY it's crashing.
If you want to be through on the re-install you can uninstall, then rename the 4K Capture Utility folder under %appdata%\Elgato (don't delete it in case support needs to see the logs in there to fix it), then reboot and reinstall.

[past basin]

Yeah, USB 3.0 spec has very tight timing and won't go over 3 meters or about 10 feet. Typically for a setup needing a longer cord I'd suggest a longer HDMI cable instead of a USB one if it's possible, though I see your setup has additional complications. Before we go any further I'm going to warn you that USB hubs are not recommended with video capture hardware, especially multiple video capture devices like capture cards and cameras, and you can cap out the bandwidth among other potential issues. If you absolutely have to go this way make sure your hub and cable setup is rated for more than USB 3.0 speeds, or you're likely going to cap out your bandwidth trying to handle the video. Going to a higher USB may also reduce the distance you can get out of the cable though (eg USB4 is going to cap out at 2.6 feet instead of 10 with standard cabling). You might be able to get by with the setup if the cameras use compression (eg MJPEG) instead of something like NV12 or YUY2 for their formatting.

But short of that, yes you need an active or converting cable to go above 10 ft with USB 3.0.

[past basin]

What kind of flickering are you seeing? If it's flickering to black off and on, try turning off VRR on the PS5 - it's possible for that to run in a VRR setting outside the card's range.

[past basin]

If you have a USB to HDMI adapter for your phone, check that it actually outputs to a TV or monitor before you go too far - not all will support the required DisplayPort Alt Mode that allows for HDMI out. Most will these days, but it's good to check first. Beyond that if you only need 1080p capture, pretty much any current Elgato Capture Card will work. A recommendation would need fore info on what sort of settings you want to use it at, among other things - but aisde from that something like HD60 X would one model to look at.

[past basin]

Check if your console has display adjustments - if it's just a very narrow black band it's possible the console's output was previously adjusted to fit a screen and needs to be reset.

[rose vigil]

Thanks, I appreciate the info! I might be able to swap some stuff around and use hdmi as the long cord instead

[gilded zinc]

I got a pc pcie

[past basin]

So your 4K60 Pro still has issues with green screen even on the new motherboard? Does that still happen if you use other apps as well? It might be time to check in with #official-tech-support to see what's going on there. I know green screen on the Mk2 is almost always PCIe video bandwidth, but Mk2 will also usually work at up to 1080p60 before failing if it only has one lane, and then blocks off more of the screen as green as you go above that - I'm unusre of the original model's behaviour has it has different hardware. Though if you had no bandwidth at all the card wouldn't even show up.

I know if you're in OBS, under the source options if you click Config Video in the top it'll also bring up the driver panel (otherwise you have to get into it from device settings elsewhere in Windows iirc), which might give some insight, including what PCIe speed you're actually getting in the card, in case there's some sort of compatibility hiccup.

[past basin]

Can still use a USB card, if you have free USB ports. If you want to use an internal one, the only current card is 4K Pro. Make sure your motherboard actually has a free PCIe lane that has x4 lanes available. Some have x4 or even x16 slots but may not be configured for x4 lanes in them (to accommodate hardware like GPUs that can run on lower lanes if needed but have larger actual connectors).

[past basin]

Good luck with it - newer HDMI specs like PCIE 2.1 start getting shorter but HD60 S only does up to 1080p60 - you should be able to use a standard HDMI cable up to 25-50 ft for that sort of signal.

[delicate skiff]

Just to be clear, I only came here to say that I'm having an issue again. I did buy the Tomahawk MAG motherboard with the correct 4X lane. I vaguely remember it working, but I don't use the capture card religiously since I primarily play on my PC nowadays. Now that I have the power, I'm only going to use the capture card when ZA comes out or for any other console game that isn't playable on PC yet.

To answer your question, when this issue happens, OBS doesn't even work, and the hardware doesn't show up in OBS. It's acting the same way in the 4K utility—it's either the green screen issue or, right now, there's nothing on it. It’s just the audio from the console, and it is picking up the source (either 1080p for the Switch or 4K for the PS5), but there's no picture even after a fresh install of both the program and driver.

And like I said before, I just paid off my Amazon card, so I can't pull the trigger on buying another product that might have the same issue. I was just trying to state that if Elgato knows about this issue, at least let me try something different. I'm not asking for anything free, but if they could offer a replacement or maybe let me try the next model, that would be awesome. I've sent them maybe five tickets whenever this happens, and it's always the same runaround.

[hallow escarp]

good afternoon! I wanted to know if I can get some help with my HD60 X capture card...

when I added it as a source on OBS, the audio was nowhere to be found

any suggestions??

[lone crypt]

First confirm the card is receiving audio.
Are you using passthrough; does the sound reach the tv?
If it’s a pc setup you should be able to verify if sound is being sent to the device in mmsys.cpl on the source computer.

If you’re sure the sound is reaching the card in the first place, next thing is to add an audio source in OBS and select the capture card, essentially making video and audio separate sources, from the same device.

[hallow escarp]

let me try that thank you

[rose python]

Hey everyone, I need some help regarding a second pc's cpu requirements for capturing 4k 60fps, x264 using an elgato 4k x, which would be capturing my main pc's gameplay.

Let me know if anyone here understand's this stuff with some suggestions on a cpu that is capable of this :)

[past basin]

Officially from the Elgato side of things, they generally only list GPU requirements for 4K60 video recording, not CPU ones, as usually at that resolution you're usually going to want to be using a hardware encoder to ensure solid performance. You can do it of course, but it may have less consistency, and it will have a notably high CPU demand, vs even tossing a cheap GPU with NVENC in there, in many cases. The actual capture card used here won't matter too much since the encoding performance is tied to your CPU and/or GPU.

If you're trying to encode with the x264 software encoder I'm guessing you're using OBS or Streamlabs? If you're using OBS, that's probably a good question for the encoding channel in their discord - they'd likely have a much better idea of the hardware requirements for x264 encoding as opposed to using a hardware encoder. I think most modern mid range and higher CPUs should be able to manage 4K at some quality setting or another though.

If you're actually trying to encode in H.264 format that's a different question though (just mentioning as it's quite common for folks to mix up the x264 software encoder with the H.264 format, since that's what x264 encodes in).

Keep in mind that your question is very open ended - there's a lot of factors that come into play with the actual CPU horsepower you'd need, such as quality settings, bitrate, chroma options, etc. If you're planning ot have complex scenes setup on the streaming box you also need to pad your spec to make sure you have the resources for that without tanking the encoding.

But if you're using the x264 software encoder, I'd hit up the OBS discord for input.

Otherwise aim for midrange or better and tune your quality to match what the setup can handle when you have it

[rose python]

it would just be purely for recording on obs with voice commentary. No special windows or pop ups etc. Bitrate would be whatever works before diminishing returns

[rose python]

i have reached out as well, just waiting to hear back

7840U is what im considering

[past basin]

Don't got with U ones generally - the U desgination is usually used on power saving / mobile CPUs

You don't want a power saving CPU for software encoding as a rule of thumb

[rose python]

thats a good point

youre actually the most helpful person ive found on the internet in regards to this lol

actually know what youre talking about xD

[past basin]

Though that one does have a AMD hardware encoder as a fallback in it's integrated graphics, I'm not really up to speed on the AMD encoder 4K support

[rose python]

is there any website to check that?

[past basin]

Seems it does list 2160p support up to 175 hz on the spec page - no idea what quality that is though, and older (pre 9070) AMD GPUs tend to be a little lacking on H.264 support (though still quite usable)

https://www.amd.com/en/products/processors/laptop/ryzen/7000-series/amd-ryzen-7-7840u.html is where I'm seeing the specs for it

[rose python]

hmm

[past basin]

it uses the Radeon 780M integrated graphics

[rose python]

yea i just read that now

you think it will be okay?

thinkpads come with them and i know they have a good reputation for being durable and reliable

[past basin]

If you only need SDR it'll probably be fine. It also supports H.265 which would probably be a better choice of local recording (slightly better quality per bitratE).

That said it's also listing AV1? I didn't know the AMD integrated graphics supported that yet.

[rose python]

not sure what av1 is

[past basin]

Newer video codec basically. NVidia supports it on the 4000 series and newer. Intel and AMD support it on later cards too, though I'm not sure specifically what ones for those.

[rose python]

interesting okay

[rose python]

thanks for this

[past basin]

You might be able to find some actual reviews of the video encoding on that chip online too

I wouldn't blindly trust the AMD site there since they make no mention of what quality they're running that encoding at

[rose python]

ive tried looking but its not clear to me, im not an expert in understanding the charts that ppl post

[past basin]

Even though I think it'd probably be fine

[rose python]

https://openbenchmarking.org/s/AMD+Ryzen+7+7840U i found this

but again i dont understand it really

https://openbenchmarking.org/test/pts/x264&eval=05a5fd290b9902694beb7aecb2dda18ae3870ef3#metrics this seems to be a table which shows its benchmark for 4k x264 but i dont understand it again haha

[past basin]

Yeah that one is using x264 instead of the hardware encoder on the CPU. Seems to indicate it'd hitting like 26fps at 4K so it'd be too slow using software encoding. But on a U series CPU that's what I'd expect - you would defintely want to use the hardware encoder if you're working with a power saving CPU

It's a little less flexible but leagues more efficient performance wise

That first one seems to be comparing differnts types of encoding, but is a little past what I can interpret at a glance - especially since it's comparing what looks like eventhing from audio encoding to tensor data like you'd see in an AI model

[rose python]

damn.. guess that laptop is a no go then aha

will have to go back to the drawing board

@past basin srry to to be a hassle. What would you say would be the minimum laptop gpu for hitting those benchmarks at 60fps?

honestly thinking on it, i feel i may as well just upgrade the gpu on my main pc and just use that instead of investing in a seperate machine all together

what a headache

forget my question arcsane, thanks so much for your help i couldnt have figured it out without you

[past basin]

There is a hardware encoder on the integrated GPU in that CPU though. If you wanted to use h.264 or even HEVC/h.265 via hardware encoding instead of using the x264 software encoder to create h.264 video.

Sorry for the delay there, had to step out a min for work

[rose python]

oh i see!

[past basin]

That said for the other question any NVidia 3000/4000 or 5000 series laptop GPU would be decent for h.264 or HEVC encoding at 4K60 I believe. AMD I'm a little less clear on but pretty much any recent one would do there too if you don't need HDR

Based on what AMD claims on the site that 7840U's encoder should work okay - I just don't know how high you could set the actual quality with it

[rose python]

oki

i guess theres no way of finding that out without straight up testing it ay

[past basin]

I'd check for reddit posts or something similar of someone who's already done the testing if you can find it

[rose python]

ive looked but no luck

[past basin]

Seems like a few folks with framework laptops with that model have dome some encoding with it - though they don't seem to post any real examples of the result

[rose python]

yeah ive read ppl have used av1 and had success but the actual results are vague at best

[river pelican]

Really only YouTube has support for AV1.

[past basin]

Yeah, trying to find data on specific setups can be a headache - individual testing is usually the preferable way if you already have the hardware on hand (which I'm assuming you don't in this case). I think it'd be fine at 4K60, epecially if you opt with HEVC/H.265 instead of 264 for the better quality per bitrate (you'll see 264 refreneced a lot more since it's used for streaming sites). AV1 is an option too since you're only doing local recording, but I'm having issues pulling data on how well that chip works with it

But yeah, looking at the 4K X spec which lists this, you should be fine. 780m that's on that 7840U CPU should be a whole generation newer than that

. . . You could write a course on figuring out the AMD GPU lineup.

[rose python]

You really could lol

That super helpful tho @past basin thanks so much for that

[past basin]

No problem, good luck sorting out which way to go with the streaming machine

[rose python]

crazy how integrated graphics can do all that

its been a long time since ive not had a computer with a dedicated gpu

my memory of encoding anything or trying to play any games at all on integrated stuff was never reliable, was always the bare bones to make your system work

[past basin]

Yeah, I recall the old times too - my first ever streaming setup was in an old i5-4670k. Found out the Radeon HD7950 I had didn't work for encoding for some reason (can't recall if it didn't have encoding or had software issues), so I recall trying to figure out setting up the old iGPU on the CPU for encoding. It worked - but it was nowhere near the encoding quality you can get from an iGPU today

[rose python]

@past basin new question then since im considering just not buying a laptop to offload

should have probably stated this from the start since its a beefy pc lol

my main pc is a 7900xtx (sapphire nitro plus), 7800x3d, 32gb (2x16gb) ddr5 c30 desktop

which encoder would impact the performance of the game least with still good quality at 4k 60fps 10-bit?

[past basin]

10 bit? For HDR I take it?

[rose python]

yus

[past basin]

Give me a sec, I've got to see if I can find the chart for that GPU

[rose python]

oh you have a chart nice

thanks ^^

i owe you a pint

[past basin]

Looks like that's a Video Core Next 4.0 GPU for the video encoding- so by the chart here, https://en.wikipedia.org/wiki/Video_Core_Next 10 bit should work fine for either H.264 or HEVC. I don't see a listing for it under AV1 but odds are that'd be supported too.

Typically for a local setup I usually suggest HEVC/H.265 for quality bump over h.264 at the same spec, and compatibility, but either HEVC or AV1 under the AMD hardware encoders should work

Those should show up as the GPU name followed by the codec in 4K Capture Utility and I think OBS lists them as either AMD or AMF followed by the codec

[rose python]

okay so amd h265 gotcha

[past basin]

That's where I'd start yeah. Can always tune it later. Usually it'll take at least a couple recordings to get things optimized the wya you want

[rose python]

what about things like rate ontrol, CQ level, preset, profile

all the endoder settings basically

[past basin]

OBS usually does a good job with setting that automatically if you use the setup tool in the tools menu. From there you can tune it if you hit specific issues

[rose python]

its all so overwhelming lol

i guess ill just have to do some more research into all that for tuning it to get the best quality vs performance

[past basin]

Yeah, there's a lot to it. And it can very a bit by setup - OBS and I think Streamlabs do a decent job of it by detecting what hardware you're running first. If you're lucky that's all you'll need.
Beyond that usually you'll start with bitrate to manage the filesizes, or the quality presets and start getting into more specific things like the CQP if you still have issues

[rose python]

makes sense yeh :)

thanks again arcsane

ill have to let you know how it all goes

[past basin]

No problem, good luck with it!

[neon pivot]

Does the HD60S+ no longer work for PS5? It’s been a while since I streamed and after setting up I’m not able to hear any audio

[past basin]

Should still work fine. Do you have a headset connected to the PS5 though? That'll cause the HDMI audio to be muted on the console (usually worked around with a Chat Link or other tool to split the audio out)

[neon pivot]

I have the wireless Turtle Beach connected

[past basin]

That'd do it. PS5 uses a one audio feed for each user design - if you use a wireless headset that's the only device thats' going to get audio from the console.

Generally the solution is a 3.5 mm wired headset and a tool to split it, or something like a mixamp over usb with a feed you can capture.

One other partial workaround is to plug in a second controller sign it in as another user and pull the audio from that with an aux cable or Chat Link (and the HD60 S+ set to Analog audio).

[neon pivot]

Oh ok thanks

[solemn dirge]

I have a question about the power cable to the 4K X capture card

[past basin]

Volunteers are in and out though the day - you're best off asking the question and if someone knows the answer they'll get back to you.
The cable that powers 4K X is a USB 3.2 Gen 2 (10 Gbps) cable though - it draws power right from the connection to the computer or other host device. Was there something specific you needed to know about it?

Elgato has no official software support for Linux. Some hardware products like 4K X use UVC based drivers and may work on Linux distros that have UVC support baked in using third party apps like OBS Studio, but there's no official support for Linux.
There are some open source projects that can be used with the Deck to get functionality on Linux, but it's not quite the same app.

For Windows and Mac, official apps are at https://www.elgato.com/downloads and the official mobile apps for Android and iOS are found on their respective app stores. For any third party Linux tools though you'll have to look elsewhere though.

[solemn dirge]

Yes I seen that thank you. What about if I can use the same power cord for the HD60 since that has a USB on one end. I do not have a USB-C port on my computer.

[zinc saddle]

Is there a way to connect wireless arctic pro to PlayStation and capture party chat audio

[past basin]

I haven't really used most of my gear on my Linux machines, so not offhand sorry.

[past basin]

Yes -but HD60 S's cord is only 5 Gbps so you'll lose access to some video formats. The bottom chart here will tell you which modes require a 10 Gbps cable and which ones work on a 5. https://e.lga.to/4K_X_Resolutions

[past basin]

Is this the original Arctis Pro, or the Arctis Nova Pro? I don't think you can do it with the original, but hte Nova Pros have a Stream Mode that lets you use the Line Out on the back of them base for capturing audio

[maiden mortar]

hello dealing with an intresting issue

i have an elgato 4K PRO and record and stream on my second PC

i am currently cloning t he capture card with main monitor 1440 P 240HZ

im aware cloning can cause tearing but i am ligit getting a triple tear like 3 line at once

i have tried using obs and putting a full screen preview on my elgato but still the bad tearing. no idea how to fix

[rose needle]

Does the Sony A7 IV work with the Camlink 4k?

[rose python]

@past basin curious if you know of a website that has any kind of ranking table for gpu benchmarks in terms of their encoding capabilities?

[past basin]

Not offhand - keep in mind that whle familes of GPUs tend to use the same encoder. eg, all 3000 series Nvidia cards have the same 7th Gen NVENC, so performance across that whole line should be similar for encoding.

In some cases the number of NVENC chips may vary, eg a laptop might have 1, and a desktop 2, but that usually only has notable impact when you're working with multistreaming

[rose python]

Interesting! I never knew that!

thats very interesting

kinda wish there was a database somewhere that can quantify it

good to know the same series carrys the same level of encoding tho, that already would potentially save me a fortune

I just read there isnt really a difference between the 2000 and 3000 series of nvidia gpus either

[regal glen]

Yoooo, if you use a capturecard do you audio from de gaming pc going down or you can still hear the audio from gaming pc?

[past basin]

Not really for encoding no. 3000's 7th gen NVENC has AV1 decoding though. Generally that's not something you need to worry about with streaming though.
For HEVC and H.264, 6th though 9th gen are pretty similar. 8th gen (4000 series) adds AV1, and 9th gen 5000 series adds higher AV1 quality options and 4:2:2 support to more formats. But anything 6th gen and up (GTX 1660 or newer) is usually pretty solid on NVidia's side

[past basin]

Usually you'll add either a mixer, or a software mixer (like Wave Link, Voicemeeter Banana), or even a simple splitter app like Sound Capture, if you want audio on both the gaming PC and the streaming PC at the same time. The gaming PC doesn't have a built in way to send audio two places at once so you'll use an app or hardware mixer or some kind to pull that off

[regal glen]

alr and is it like synchronous with the gameplay bcs i play fortnite

and it needs to be accurate

[rose python]

So not really a difference from 1660 to say the 2050?

Not sure if there are laptops that have 1660 cards think its a desktop card

[past basin]

For video encoding, no. They use the same NVENC encoder.
1660 is a bit old though - doubt you'll find any new model machines using it. Might still find some 2050's though you're more likely to see 3050's these days.