capture-cards

[past basin]

😐

Oh wait, you have HD60 X? If the source is at 2160p with HD60 X, it can only capture that at 2160p30, or 1440p60. If you have the recording options set to 2160p60 it won't be able to match that and will drop resolution to match the framerate

[fading latch]

switched to 1440P and back to 4K and nothing.

[past basin]

If you switch it to 2160p30 for recording do you start getting 2160p screenshots?

[fading latch]

yep HD60X

just did and got it in 4k

screenshot is in 4k now switching to 4k30fps

[past basin]

Ah, that's what it is then, the app was silently stepping down the resolutoin to presreve framerate

[fading latch]

interesting.

[past basin]

I did not previously realize that'd affect the screenshots too but makes sense since it's pulling 1440p from the card

[fading latch]

figured it would take screenshots at 4K either at 30 or 60fps

[past basin]

If you needed 4K60 you'd have to step up to 4K X or similar, since the 4K30 thing is mostly a USB 3.0 bandwidth limit.

[fading latch]

not recording at 4k as rather not do that

that makes sense

[past basin]

You can pass through 4K60 with HD60 X to your TV or monitor, but everything that goes to the PC will be 4K30 from that source, or stepped down in resolution

[fading latch]

right now i have my xbox connected to the 4KGC but no TV. the input is quick enough i dont need a tv but it would be better to have it though.

playing and recording i have it plugged in but if i just need screenshots i can play without A TV and in 4K as there is no TV to connect to it so that doesn't mess with the settings either

if i connect my TV (while Xbox and 4KGC is on) and change the settings to the resolution the TV is at (1080P for example) it will flicker and have a fit and change to THAT TV's resolution.

so if i have the reso to 4K it will change it to 1080P for videos and screenshots once i connect the TV.

think i have a video of this on my phone but don't have it on my laptop right now.

useless info but figured to put it out there if anyone wants to know

[past basin]

Ah, might be an EDID issue if you've not toyed with that before. Is it the TV or the capture card feed that flickers?
Though I guess unplugging the TV is also a nice way to get 4K screenshots

[fading latch]

don't remember exactly but they both did. i would need to look at the video on my phone to see.

double check and whatnot.

tried this over a week ago.

[past basin]

Fair enough - if you do play with it later, try setting EDID input mode in 4K Capture Utility to either Display or Internal and see if either works better for you than the default merged HD60 X uses

(in the device tab)

[maiden mortar]

duel pc setup gamingm to streaming pc

[past basin]

Did you set the audio on the gaminc PC to go to the HDMI port for the capture card? If you want to listen on the gaming PC at the same time you'll need something to split the audio like Elgato Sound Capture, Wave Link or a third party tool like Voicemeeter or a hardware mixer.

[fading latch]

i'll try that later if i remember. curious to try that on both TVs to see if it does it on my tv in my room (1080 Proscan from 2013) and the living room TV (Vizio 4K 2024)

[worthy slate]

Hey I just bought a hd60s+ and I'm trying to stream zelda botw with it using obs and thers low fps and no audio

can anyone help?

[past basin]

Answering your other question - first, was this a new HD60 S+ or a used one?
Is there any lable on the cable? Does the USB-A side of it have a blue insert in the plug?

[worthy slate]

it was used it came with a box and a bunch of 8mm cords there was now usb c cord

[past basin]

No USB cord? Do you have the packaging from the USB cord you got to go with it? Or did you just happen to have one around?

[worthy slate]

i happened to have one around

its a power a cord

[past basin]

Okay, if you're not sure that the speed of that cable is, run USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html
If you select the card on the left, you'll get a summary on the right with three speeds. If port and device are SuperSpeed, but the connection is high speed, then odds are the cable you have isn't fast enough (or you're passing it through some sort of hub or adapter that can also break things)

Most of the cards outright stop working with underspeed cable, but some versions of HD60 S+ will run in third party apps and just perform terribly and have audio issues til they have a fast enough connection

[worthy slate]

im very confused

[past basin]

If you don't know what your cable is and it was originally a power cable, odds are it's USB 2.0 data speed. HD60 S+ needs USB 3.0 or faster (aka SuperSpeed or 5 Gbps+).

[worthy slate]

where can i buy a usb 3.0 cord

[past basin]

I'd put money on the fact you need to replace that cable - but if you wanted to check run the USB Tree Tool, and check the summary section highlighted here for your card

Most electronics stores should have some, Amazon. You can also get one from Elgato at https://www.elgato.com/spare-parts on most regions (HD60 S+ is under the legacy section)

[worthy slate]

https://www.amazon.com/Transfer-Charging-Samsung-SanDisk-Portable/dp/B08W2129Z8/ref=sr_1_3?crid=EIUZJNV3LJNQ&dib=eyJ2IjoiMSJ9._pcJkIbye_oyPtMm5yDq9JCvXtcb6Nv-LB50XLOVMZfiocmH1ctLmZDqmR3ENnAVGs9iLGudy6BdP72BOyIn00JvF1Zk6MaID-6VrYv80XoUj11znsTiucyV7W3LSCil2LGfkV9uT9JCu26MR-uRpUJVaXCA5ZxWY9D7sJefTXECOKOOn0aySDJ3_Xwp3DceoAtjR0mCFNHntY3LW_RHaYAV7XWIIJWiNJONk2sfo9w.epwoOz98LfjH5Fy_Tw1Bo_XEVHYDWcaHnOYbN0caZRI&dib_tag=se&keywords=usb%2B3%2Bto%2Busb%2Bc&qid=1740193371&sprefix=usb%2B3.0%2Caps%2C222&sr=8-3&th=1

is this one?

[past basin]

That one looks like it should work, yes

[worthy slate]

i ordered it thanks

[past basin]

Good luck with it!

[umbral juniper]

I have the Elgato HD60 Pro and I’m getting an OLED TV

Will I get the same picture and quality as I would if I’m DIRECTLY plugging my console into the TV?

[warped ledge]

passthrough should work no issue

[past basin]

HD60 Pro doesn't support over 1080p or HDR though

[atomic isle]

getting delayed game audio with my capture card anyone know a way to fix this

capture card: ElgatoHD60x

[median eagle]

why does my recordings look so bad

hd60s+

using obs

[past basin]

How delayed? If you'ore talking more than a second, and you're using OBS or Streamlabs, try muting the card and adding it again as an audio input capture.

[past basin]

Looks like your bitrate is too slow, or your encoder is struggling. What app, and what settings?

[median eagle]

what settings do i have to show?

my bitrate is at 4k

[median eagle]

?

[past basin]

That depends on what app you're using. But if you're working with 1080p video, 4K is a bit low. Try 6k or 8k and if it improves adjust till it's where you feel it's good

[median eagle]

using obs

i'll try 6k

[past basin]

A screen shot of the page your bitrate is set on may be useful as well

[past basin]

Don't use the software (x264) encoder if you can help it. That's CPU based and will not perform as well as a GPU encoder on most setups

There should be a hardware encoder option like NVENC, AMF or QSV, with either HEVC or H.264 encoding

[median eagle]

?

[past basin]

AMD should work

[median eagle]

alr

6k bitrate?

lemme see

i'll record a match and see how it looks

[median eagle]

issue still persists although its better now

[past basin]

Yeah, tweak up the bitrate some more then. You could go as high as you want but I probably wouldn't go over 16k for 1080p, maybe a little less. You'll want to adjust it and see the quality vs file size that comes out of it to find your preference

[warped ledge]

I can help you a bit if you're free. I can understand wanting a clean video. there is a guide, but it also works with amd.

https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[umbral juniper]

Wait it doesn’t?

[warped ledge]

No it doesn't. It's a legacy product.

[thorn prism]

So i cant use 1080p bc thats what my monitor runs

[past basin]

? Generally you want the capture card running at the same resolution as the display. What's the actual issue you're having?

And was that a question or a problem statement?

[maiden mortar]

using wave link

stream mix is set to elgato 4k pro

and its reciving sound

just dosnt seem to be sending through to other pc

[umbral juniper]

Would this work?

[maiden mortar]

i need a cpture card wizard to dm me if they havea sec pls

🙏

getting video throug hcard but no audio

tried endless things

[umbral juniper]

Would this work for 4K 120 Passthrough?

[warped ledge]

yes

[warped ledge]

yes, I would get this one. I have this one too

[hidden veldt]

GM

[umbral juniper]

Okay awesome because the title and description are different on Amazon so I was confused

[warped ledge]

No worried! This is future proofing as well.

[umbral juniper]

Yeah I just want passthrough idc about streaming in 4K

Hypothetically could this work? I have one of these already

[warped ledge]

Nor sure if sound passesthrough

Yes, but only 60fps, vs the 120

[past basin]

Cam Link 4K gets sound, yes. It doesn't have a HDMI out port for any passthrough though. You'd have to play on captured preview.
Also that was a HD60 X linked not the 4K X. Can't do 4K120 pass through on that as it's HDMI 2.0 - caps by HDMI bandwidth at 4K60. You want the identical looking 4K X if you need 4K120 pass through

It an do 1080p or 1440p at 120 for passthrough though

[past basin]

So Stream Mix ia actually moving the volume meter there? Check on the streaming PC that the card isnt' turned down or muted at the windows level. Press Windows Key + R, type mmsys.cpl and press OK. Go to the recording tab and check the properties on the captue card, specifically that it's not turned down or muted on the levels tab.
Also what app are you using on the streaming PC? Do the volume indicators move at all? A lot of people forget to set the card's audio to Monitor and Output in OBS or Streamlabs advacned audio settings and don't realize the audio is going through fine, the app just isn't set to play it out

[past basin]

Just to confrim, passthrough is the HDMI Out on a capture card where video literally "passes through" the card to an output so there's a split copy for your monitor. Cam Link does not have a HDMI Out and thus does not have any passthrough at all.
Do you mean Preview? That'd be a captured feed on the PC.

[umbral juniper]

I just want a capture card that will capture 4K 60 or 4K 120 with HDR

[past basin]

If you need HDR, neither of those cards can captue 4K60 HDR. The 4K X can do 4K30 in HDR, but for 4K60 HDR you'd want the PCIE based 4K Pro

I think Vic mixed up the HD60 X there with the 4K X as well since they look the same, so note that the HD60 X you linked cannot even passthrough 4K120 because it's a HDMI 2.0 card
You'd want the newer 4K X for that, or the 4K Pro for HDMI 2.1 support.

[maiden mortar]

on gaming pc the stream mix is moving and when i listen to it there is audio

the levels on streaming pc of the capture card is set to 100

using 4k capture utility no volume bar moves here

using a wave XLR and a another mixer so i can hear gameing pc and streaming pc at the same time through a audio splitter

at 1 point i had it working

[past basin]

Dead silent, no movement at all? On the advanced tab where you checked the levels remove the option that allows apps to take exclusive control of the card, then reboot.
If it's still not playing nice make sure Windows Privacy and Sercurity settings for mics is set to allow apps and desktop apps to use mics (as the capture card audio can be treated as a mic and get blocked)

[maiden mortar]

at one point by messing with the listen to this device settings i had it transfering but only by doing some stuff like that then it just sudenly quit and i was back to square 1

[maiden mortar]

on streaming pc the capture utility shows dead silent volume bars when the stream mix is moving on gaming pc

on gaming pc \ /

bars are 0 here since nothing is playing rn

[past basin]

If you only need to capture 4K60, 4K X or 4K Pro will do (or the older 4K60 Pro Mk2 if you can find one. If you need to capture or passthrough 4K120 then only 4K X or 4K Pro from the current Elgato lineup will work as they're the only HDMI 2.1 cards. Note that 4K X can capture 4K120 using MJPEG - 4K Pro doesn't have that so can pass through 4K120 to the HDMI out, but if you go above 4K60 the resolution for the capture drops to 1080p.
Of both those, only the 4K Pro can do HDR capture at 4K60. So what's more important to you? 4K120 capture, or HDR?

You can compare both card's supported modes here:
https://e.lga.to/4K_Pro_Resolutions
https://e.lga.to/4K_X_Resolutions
A reminder that the source lines up with the passthrough, for the signal going through the card. What you'll capure or preview on the PC is of cource the capture column.

The latest revision of Cam Link 4K, can also do 4K60 capture over MJPEG - but only the latest revision, and it has no passthorugh and MJPEG compression has notable more delay. If you have part number 20GAM9903 on your Cam Link 4K it can do it, but I wouldn't suggest it for gaming.

[past basin]

Does WINDOWS show volume activity on the Capture Card in the sound settings?

[maiden mortar]

on streaming pc no

this bar does not move

[past basin]

And the exclusive control options were turned off and the PC rebooted right?

[maiden mortar]

yes

at one point yesterday it was transfering sound so i know its possible

[past basin]

If you have a TV or monitor with speakers and take the HDMI out from the gaming PC and plug it into that to test, does that get audio?

[maiden mortar]

so like gaming pc hdmi out to monitor with speakers

[past basin]

yeah

We want to bypasss the capture card and streaming PC entirely first and make sure we're actually getting audio from that HDMI

Will help us tell of the issue is output on the gaming PC through Wave Link somehow, or input on the streaming PC

If we go no audio to a monitor or TV from it, then the gaming PC isn't doing the output right

[maiden mortar]

yes that gave audio

gaming pc hdmi out to monitor with speakers

gave audio

[umbral juniper]

Probably just get the 4K Pro

[umbral juniper]

I’m getting the LG C4 OLED TV so I don’t know what capture card to get lol I want to CAPTURE not Record or Stream if that makes sense

[past basin]

Okay, that helps narrow some things down.
I don't like that Windows isn't seeing signs of audio from what we now know is a working HDMI cable though.
Especially since Wave Link will only output Stereo that the capture card can handle. If you test it with a voice does that get cut too? I'd like to make sure there's not some sort of noise cancellation applying to the card, since we've seen that before

[maiden mortar]

yeah i tried 2 different HDMI cables aswell

[umbral juniper]

I’m getting the LG C4 OLED TV so I don’t know what capture card to get lol I want to CAPTURE not Record or Stream if that makes sense. That TV does 4k 120hz

[past basin]

Do you mean you want to PLAY through the capture card instead of just using the other HDMI ports on the TV?

[umbral juniper]

Yes and then record or stream at 1080 60

[maiden mortar]

mic is plugged into streaming pc

i can swap it over to gaming tho

mic also does not travel through

it shows up bouncing the levels on the stream mix tho

[past basin]

Yeah, 4K60 will be the best bet - just know that if you try to have a source signal with a refresh rate above 60 at 4K, it'll scale down to 1080p for the capture signal. Other than that it should be fine.
also if you're planning to stream note that most streaming platforms outside YouTube don't support HDR, and to stream HDR you'd need to turn off the tonemapper on the card for other apps to pull HDR from it. Setup will be a little invovled for any kind of HDR setup these days

[past basin]

Try hitting the reset defaults button in 4K Capture Utility to reset all settings related to the card in there and see if that helps

[umbral juniper]

Hmm…. So I’d have to stream at 4K 120 if I want to even capture 4K 120?

[past basin]

No, I'm saying you wouldn't be able to stream at 4K120 if you wanted to. It will only support 1080p capture from 4K120 source. Though it'll do 4K60 capture from a 4K60 source

[umbral juniper]

Okay yeah all I wanna do is record 1080p but CAPTURE 4K120

[past basin]

Card can't capture 4K120. It can pass it through to a TV or monitor in the HDMI out port, but you cannot get 4K120 into the computer.

That's why I was trying to figure out why you were trying to play on the TV thorugh the PC instead of switching the inputs

[maiden mortar]

trying now

[umbral juniper]

I’m going to have to get the 4K X if I wanna do 4K 144hz with HDR correct?

[maiden mortar]

still nothing it seems :/

[past basin]

It can do 4K144, and can PASSTHROUGH HDR, but for 4K HDR capture you're stuck with 4K30 due to bandwidth limits.

[umbral juniper]

That’s fine that’s my only option

[past basin]

😐
If Windows Device manager is your 4K Pro still listed under the sound devices?

[umbral juniper]

This seems extremely difficult to figure out lol

[past basin]

The resolution of anything going to the computer is going to be the capture resolution. You want to play on preview which uses the capture resolution, so that's what you're looking for.

Ignore the passthrough resolution - you won't be using that. That sfor when you use the built in splitter in the card to connect to your TV, so one copy goes to the TV, the other goes to the card. That's how most folks would hook this up though, instead of trying to play thorugh the comptuer specifically (I'm guessing you don't have a dual display setup available).

So just pay attention to the capture formats, that'll be what you can actually get into for the PC. 4K X will let you do 4K 120 (or 144) in SDR instead of HDR, so that's likely the closest match for what you're looking gor. Passing video resolution that high (above 4K60) uses MJPEG compression though which adds video delay - so if you want to game thorugh the capture card I'd recommend with 4K X or 4K Pro and keep it at 4K60 or lower for lower video delays

(passthrough iss bassically a split of the source and won't have those delays)

[past basin]

Alsso under the cameras? At this point I'd probably uninstall it from both locations and reboot the PC to trigger the card to reinsstall. I'm not seeing immediate issues why the card wouldn't put out audio without other interfering audio software on the sstreaming machine

brb, keyborad issue, gotta pop out that S switch

[maiden mortar]

i dont see a camera option in the device manager

unless u mean just in windows settign

[past basin]

huh, PCIe one might be different, I've more experience with the external ones

[maiden mortar]

should i just uninstall the drivers?

or 4k capture?

and i onlymhave 4k capture on streaming pc

is there anything i need on gaming other then wave link?

[past basin]

It wouldn't hurt to try, but I don't think there's been an update to the driver in a while

[maiden mortar]

yeah earlier today i re did the driver

[past basin]

Gaming PC is outputting audio over HDMI to a screen so we can assume that one is working right

[maiden mortar]

ye kk

[past basin]

It might be something you want to have #official-tech-support take a look at tbh

[midnight gust]

Rebuilt pc and went from internal capture card to cam link pro. I will be using it for my main camera,,, cam link pro isn’t showing in drivers,,, uninstalled and reinstalled twice now and nothing. What am I missing here??

[past basin]

They might see something in the logs

[maiden mortar]

should i just pop it pout of the pc and re install it

[maiden mortar]

hmm kk

[umbral juniper]

Alright I’m getting the 4K X

[past basin]

Does it show up in the 4K Capture Utility at all?

even as a selection in settings on the device tab?

[midnight gust]

Nope. Doesn’t show up

[past basin]

When you rebuilt the PC, is it using the same motherboard? And if not does the PCIe slot on the new one actually list x4 lanes available? You can't trust the physical size of the slot to match

[midnight gust]

New motherboard

[maiden mortar]

tried this just for fun but nothing

[past basin]

Happen to have the exact model so I can pull up the manual?

[midnight gust]

Old board was an msi x570, new is an ASUS 870e crosshair. New board only had 2 slots, 1 for gpu and other for cam link pro. Slot that the cam link pro is in is larger than cam link pro

[past basin]

You might have to go through support to see what's up then - in the meantime if you have a line in on the streaming computer you could use a 3.5mm aux cable to get the audio between the boxes. Cold reboot of the PC with it shut down 5+ minutes to discharge everything on the capture card might help too

[midnight gust]

ASUS x870e hero crosshair is the exact motherboard

[past basin]

That's so many notes . . . I think the only one in question though is going to be what M.2 slots you have enabled. If you have 2_2 and 2_4 enabled the second PCIe slot turns off. I'm not sure if that means you have to change the settings in BIOS or if it means if you have NVMe drives installed in them

There's another note about disabling the slot, but it has 6 stars and there's no listing above matching that

Wait sorry there's nother with 5

What CPU are you using in there?

[midnight gust]

He said he has _1 and _2 only enabled on the M.2 drives

[past basin]

If you have a Ryzen 8500 or 8300 CPU apparently PCIe slot 2 disables

[midnight gust]

Ryzen 9 9950X

I’m also on windows 10 not 11 and he is not 100% sure that the chipset driver loaded properly or at all

[past basin]

Okay, that should run in x8/x8 or x8/x4/x4 (why it lists the last one with only 2 slots on the board I dunno - I hate this manual)

[midnight gust]

Have a good friend doing the build (he’s much better than I am) and this one has him stumped

He replied that he hates the manual also but is checking that setting now

[past basin]

Oh, NVMe splitting. Bleh. Yeah sthould still be x8/x4/x4 mode. I THINK we can rule that out though they might want to check the BIOS later too for related options

[maiden mortar]

using my line out on gaming pc for my mixer

so pain

XD

[past basin]

Could try Voicemeeter VBAN to send the audio over the network instead if you're out of audio ports

[maiden mortar]

yeah true i just dont wanna complicate unless i HAVE TO like super stange how im getting no isuue pushing video over

but so much issues with sound

[midnight gust]

He said it’s in 8/4/4 mode right now and nothing. Not recognized

[past basin]

Sound is honeslty usually the bigger headache - so many ways to set it up, so many other things that could go awry.
But in your case it seems like the capture card isn't seeing the audio since Windows Sound settings aren't showing it either and the levels are up and unmuted, and exclisive control is disabled. The fact letting it reinstall didn't do anything is throwing me.

[midnight gust]

He said it isn’t showing up in device manager

[past basin]

Yeah, that's why I was wondering if the port was disabled or too few lanes. If it's not showing up at all the comptuer isn't seeing it or it should have an error state

You can try the standalone driver for it you haven't already but if it's not there at all I'm not sure it'll change anything https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers

[midnight gust]

He said he already tried that,,,

Went through that link and didn’t see cam link pro. Did I miss it?

[past basin]

First one on the table labelled Internal

I missed it first glance through too

[maiden mortar]

gunna try uninstalling 4k pro and 4k utility

restart then re instal 4k utility

[past basin]

I'm drawing a blank at the moment - only other thing ghat comes to mind is double checking which M.2 slots are actually filled, and that it's not 2 and 3, instead of the 1 and 2

[past basin]

Worth a shot - though if you're not seeing it in windows I'm not sure it'll help. You could try setting it up in OBS instead of 4K Capture Utility as well

[maiden mortar]

yeah no show in obs aswell

[midnight gust]

He is back on the pc and gonna check the link there. He said he already updated but is gonna see if that’s the same one he updated to.

I was using an elgato internal capture card and feeding an hdmi input to that for the camera. Don’t really wanna pull the new one and go back to the old one. I did buy the new one direct from elgato because I couldn’t find it anywhere else online.

[past basin]

At least it should be under warranty if you bought it right from the web store, and it's less than 2 years old.
But yeah at a glance I'm not seeing any reason it wouldn't work on the new board

Might be worth checking if the board has any BIOS updates or anything as well if that wasn't already checked

[maiden mortar]

i see it making playback bar on my gaming aswell

so weird

[midnight gust]

Yep, straight from elgato and had it 3-4 weeks now. Just did the install today as the gpu showed up

[past basin]

Sadly Cam Link Pro is probably the card I have the least knowledge of - but the fact it's not in device manager tells us it's not being seen.
Does the audio component for it show up under the sound, video and game controller section?

[midnight gust]

Understand 100% and he is reading the messages at the pc. This way when you get technical, he understands while I sit here last LOL. I appreciate your assistance.

[past basin]

Yeah, almost positive it's an input issue. When you're done trying to reinstall the app, I'd power off the PC and disconnect it from AC power for a few minutes if you didn't already, to discharge the capture card.

[past basin]

If you connect a HDMI from the PC to one of the HDMI ports on the Cam Link does it show up in display settings at all? That might tell us if the card is at least getting power from the board

[midnight gust]

one moment

[maiden mortar]

havent yet will do rn

[midnight gust]

yes it does show up as a 4k display.

[past basin]

Now I'm even more confused. I wish I had one of those cards on hand so I could see what it's suppoed to show up as in Device Manager. I'm wondering if it's there under another category or name since it's a multi-input unlike the regular cards

It sounds like it's gettin power at least

[midnight gust]

I do see Elgato Root Device

[past basin]

That'd likely be installed by the software anyway

[midnight gust]

chasing it down it looks like it was installed for the wavelink device sitting here.

[past basin]

Probably - iirc it's related to the virtual audio devices

Actually do you see the Cam Link Pro entires in Windows Sound Settings? I'm guessing not, but wondering if the sound for the HDMI ports might eb showing up

[midnight gust]

I do not see it in the recording device, but I do see it in the Playback devices since I still have the HDMI loopback plugged in.

[past basin]

Yeah, I still suspect the card isn't getting PCIe data for some reason, but can't tell for certain. This might be one for #official-tech-support to take a look at, or you might wing up haveing to put it on a bench and swap parts around to make sure that the card and the PCIe slot are both working when used with other kit

[midnight gust]

I'll chase down the 'swap for known working' first.

[maiden mortar]

@past basin Okayyy

as a sanity check

i sawped the capture card

streaming pc to gaming

so capture card is in gaming pc

and that works to transfer audio instantly

so its has to be some kind of setting or somthing

im so stumped

only 1 thing i see change when im on a reversed setup

the input name is different

and ladies and gentle men

that fixed the issue

solved

all it took was swaping it into other pc

then swaping back

it no longer shows at 4k pro audio but this

[past basin]

Glad to hear you got it sorted out, but what a way to do it 🙂

[lavish tinsel]

Has anyone tried or knows for sure if, when transmitting with the 4k Pro to discord. Do you get the sound or not? I am referring to the sound so that the other members can see the live broadcast of the game but with sound.

[maiden mortar]

bro iknow no idea man

but at least it works

haha

[worthy slate]

so on obs my capture card is still choppy anmd im using the new cord

wait its fixed i just had to plug it into a differne port

[warped ledge]

I do, haven't ecnounterd any issues.

[opal pecan]

I did what u said but its still happening freezing if i tab out and stufdf

[lavish tinsel]

I make a transmission through some channel and the user does not hear anything about the game. And I don't know why I haven't touched anything.

But I receive that audio and I hear it but the people who are in the room don't

[lavish tinsel]

Solved xD lmao

[shrewd magnet]

Is there a sort of "How-To" video to setup 4K X? Mine is arriving tomorrow!

[civic timber]

Hi there 👍🏼 just bought a hd60x and I’m struggling when I stream , I want to stream ps5 from a Mac but when streaming the video looks choppie on YouTube for some reason

[worthy slate]

im having trouble with my audio

This is what it sounds like I did a quick recording to show it how do I fix it im using a hd60s+

https://www.twitch.tv/liljonfallout/v/2389565725?sr=a&t=8s

[rotund gulch]

need assistance have gaming pc and using a laptop as a "streaming pc" have gotten the audio to connect and send through the elgato HD60X but I cannot figure out how to put my microphone audio (Blue Yeti) to send through to my laptop so my videos can hear my mic as well as game audio? please DM me if know any fix to this problem.

[past basin]

Depends on how you setup the audio to go from the gaming PC. If you're using a software mixer like Wave Link or Voicemeeter you just need to add in the mic. Otherwise you might have to go to Windows Sound Properties (mmsys.cpl) and set the mic to "Listen to" on it's properties to tell it to be listened to on the HDMI feed you're sending to the other PC.

[past basin]

What sort of setup do you need? Connecting a console, basic setup, or something like how to use it with OBS?

[past basin]

I'm betting you're using OBS or Streamlabs. Mute the card and add it again as an Audio Input Capture, that usually takes care of that massive delay.

[worthy slate]

It's not delay

https://www.twitch.tv/liljonfallout/v/2389565725?sr=a&t=8s

It sounds like this or is that delay

I plugged a cord into the card and the switch and ots doijg thst the cord came with the card

[past basin]

What I was seeing there on the clip was delay - when I watch the clip the "clicking" from moving between game tiles wasn't synced up with the actual moving between game tiles. What are you hearing? It's possible there's a playback issue

[rotund gulch]

could by chance i hop in a call with you and screenshare because im very lost

[past basin]

I'm in the middle of some stuff at the moment, and just checking in and out between cooking

[rotund gulch]

will you be free later tn

doesnt the voicemeter when splitting the mic audio leave delay in the audio

[past basin]

Not significant enough you should be able to notice it - delay should be less than if you're using a wireless headset in most cases

How did you get the gaming audio from the gaming PC though? Knowing that will be helpful - did you just set Windows audio to go to the streaming PC or did you set it up with some sort of splitting or mixer?

[rotund gulch]

I used the elgato "sound capture" app

and make the HD60x my main audio device and it ran through the audio

[past basin]

Okay, Sound Capture works for the basic game audio but won't let you do mixing to add in other things like mics.
The cheat is Windows Listen To options. Press Windows Key + R and type mmsys.cpl and press OK. Go to the recording tab on what comes up. Find your mic, select it and press properties. Go to the listen tab, check the box to listen to it and choose the capture card/hdmi in the drop down. That'll mix the mic in

[rotund gulch]

so this

is the same thing your telling me to do correct

[past basin]

Pretty much, they're just opening it from the menus instead of mmsys.cpl directly

[rotund gulch]

ok yeah i tried that and it was unsuccessfull

so only option is using voicemeter now?

[past basin]

That shouldn't really be unsuccessful if Windows is working with the mic 😐
Did you set it to the Sound Capture Virtual Device or the HDMI going to the caputre card?

Voicemeeter is an option, but you'll want to disable Sound Capture for that and run it all through Voicemeeter

[rotund gulch]

to be honest im totally lost i just followed a video and tried some other videos and nothing has worked so far

dont know what you mean by "Did you set it to the Sound Capture Virtual Device or the HDMI going to the caputre card?"

[past basin]

In the drop down, which device did you select when you set up the "Listen to" options

[rotund gulch]

this?

[past basin]

This

[rotund gulch]

for what mic would i use

my blue yeti or the elgato sound capture

[past basin]

That'd go applies to the Yeti.

[past basin]

Since the Yeti is your actual mic. If you do it with Sound Capture you're just making a loop with no audio

[rotund gulch]

i turned listen to this device off bc it makes it so i can hear myself talk then

dont want that

[worthy slate]

https://www.twitch.tv/liljonfallout/v/2389564760?sr=a&t=3s

I hear this it's just louder

[past basin]

It should not when setup correctly - that's why I'm asking what device you selected in the dropdown

[rotund gulch]

the blue yeti?

this

ur talking about?

[past basin]

Then yes, you should not hear that on the gaming PC if it's outputting to HDMI out

It should go straight to the HDMI feed and get picked up bu the capture card

[rotund gulch]

I THINK I GOT IT WORKING

yayyyy

thanks

[past basin]

I'm still not hearing anything - i'll take a listen with headphones on when I've got a minute to sit down

[worthy slate]

Kk thx

[past basin]

Glad to hear it!

[worthy slate]

It sound slinda like static ig idk how to describe it

[past basin]

Static? Are you connected via HDMI only or also using something like Chat Link?

[rotund gulch]

so the next quesiton is when im using my laptop as my "streaming pc" when im recording too do i start the recording from the obs on the laptop or the obs thats open on my gaming pc

[past basin]

Laptop

[worthy slate]

This is what it looks lime

[past basin]

Oh, that's original Chat Link without the Ground Loop Isolator. Okay, what you're hearing is most likely ground loop buzz, it happens with most consoles when you plug Chat Link into the controller while it's plugged in and charging, because the console and PC are on the same electrical gound and the audio cable is grounded to both creating a loop, that can carry a mild current from the ground and create noise. With a Switch this is a problem because it's always charging, so you get static picked up from the ground loop.

You're going to want to plug a ground loop isolator into the switch then plug Chat Link into that.

They're like $8-10

The later Chat Link, Chat Link Pro has one built in, but a third party one on the original Chat Link should work fine here

[worthy slate]

So it connects oc audio and switch audio so I can hesr both?

[past basin]

The isolator? It's just a 3.5mm dongle. One end goes into the witch the other goes into the chat link you have now, and it should keep working the same way, only without the extra buzz

Basically a little thing like this

[worthy slate]

Oj

Bought it

[shrewd magnet]

I’ll be using it to go between PC and PS5 while using OBS as well.

[past basin]

Good luck with it!

[past basin]

Okay, this will give you an example for the PS5 setup https://help.elgato.com/hc/en-us/articles/23660104191117-Elgato-Game-Capture-4K-X-PlayStation-5-Setup
For OBS you can follow the guidse for HD60 X as they'll add in the same - https://www.youtube.com/watch?v=27fYbUln-Vg

[shrewd magnet]

Awesome. Thank you!

[hidden veldt]

worked perfect by the way, thank you so much

[past basin]

Glad to hear it!

[craggy relic]

anyone know anything about capture cards? im trying to find one. im still on ps4 so

it also needs to be in the $150 dollar range

[placid mica]

Have you checked out the elgato capture card neo? It should be in that range

[craggy relic]

wher do i find it

??

it says its for the ps5 not the ps4

[placid mica]

That's amazon, they might just label it ps5 because people are moving towards the newer consoles these days and will put whatever in the title.
https://www.elgato.com/ca/en/p/game-capture-neo

This is directly from the elgato website. If anything you can check the tech specs on the website if it works or ask customer service as they would know best.

[craggy relic]

alright

[craggy relic]

so it is able to be used on ps4?

[past basin]

Yes, Game Capture Neo will work with a PS4. Just may sure to turn off HDCP in the video settings before you hook up the capture card or you'll just get a black screen (this applies to PS5 as well).

All current Elgato capture cards should work fine with PS4, and most of the older ones

[craggy relic]

alright thanks for the help guys

1 more question.

will i will be able to use OBS studio?

[past basin]

Yes

[craggy relic]

alr

[past basin]

All the USB ones currently setup similar to HD60 X so you can follow https://www.youtube.com/watch?v=27fYbUln-Vg or https://www.youtube.com/watch?v=L9eIjaBHigQ for Neo

[craggy relic]

ok ty

[warped ledge]

There is a setting in discord that you have to make sure is on there is use an experimental method to capture audio from applications. Make sure that’s on.

[versed topaz]

is the 4k60s+ no longer supported? i could really use some help ive been trying to set mine up for the last 4hours and ive had no luck

[midnight gust]

pulling my hair out over this one,,,, cam link pro is not being recognized on PC,,,, have the Cam Link Pro application and the 4k capture utility 1.7.14.10283_x64 on the pc,,,, motherboard is ROG crosshair X870E hero,,,, bios version of motherboard is 0303,,,,, any clue why it is not being recognized

[past basin]

What specifically are you having trouble with, with it?

[haughty kindle]

Guys, I gotta say, for an item that cost me $150, I’ve had nothing but issues with my HD60X since I bought it 2 years ago. It literally NEVER just works with the Elgato 4K Capture Utility — I ALWAYS have to unplug and plug everything for it to connect (super annoying to have to get under my desk during twitchstreams) and most recently I FINALLY got it to connect with the the video, but the program was getting no sound from the device. I was using a PS5, and I even have an audio cable coming out of it to the PC. I googled and tried literally every fix listed on the help section of your website, as well as various other suggestions on Reddit and forum threads of people with the same issue (which involved checking PlayStation settings, capture utility settings and computer settings) — nothing worked. I’ve streamed many times before with my switch or the PS5 attached and the sound worked fine so it’s not an issue with initial set up.

Before this I had an HD60S that always worked flawlessly — always just connected to the program fine, didn’t have issues getting the sound — so why is it that I’ve always had issues with this unit that is 3x more expensive?

[past basin]

If you have an audio cable coming out of the PS5 going to the PC directly it's not the capture card at fault there there - PS5 will turn off the audio to HDMI automatically the instant you plug in an audio cable or headset, so if you're feeding the audio direct to PC line in the audio is never touching your capture card. Make sure the PS5 is set to Linear PCM audio, make sure Windows didn't mute your line in device (Press Windows Key + R, type mmsys.cpl and press OK, go to recording tab, find your line in jack and check in properties that it's not muted or turned down on the levels tab.

As for HD60 X neeing to be unplugged, that's abnormal. The usual cause is some other app on your PC is set to use HD60 X as default device and hooking it when the PC boots up. You can check Window Privacy and Security settings on your computer, in the camera section, to see what apps in the recent activity section could be hooking the card. If this happens then becaues the card only allows one app to use it at a time over USB you can wind up with issues where another app beats 4K Capture Utility to the punch, and only by disconnecting it does it get released for 4K Capture Utility to get control of it.

Other things to check - turn off fastboot in BIOS - this can cause some devices to connect at USB 2.0 speeds during bootup and need to be disconnected and reconnected. Check which version of 4K Capture Utility you're using, ans since you have a 2 year old card, what firmware version does it show under the device tab.

Given the age of the issue has support already given you any insight into this when you contacted them?

[haughty kindle]

Sorry if this wasn’t clear — the audio cable is plugged into the capture card and then into the PC like it’s supposed to!

And it’s worked previously to this just fine

However I haven’t used the capture device in a few months

[past basin]

Noted - Line in is a valid option as well, since that's all the jack on the card is, an additional line in.
It's still set to analog audio in the device settings? If so the setps I mentioned to make sure Windows didn't mute the thing are still a good idea to check.

Especially since sometimes Windows audio settings can get reset with updates, and 24H2 in particualr reset a lot of audio options.

While you're in there if you see anything about windows audio enchancements in the card's audio settings turn that off, as it can incorrectly apply noise cancelling to the card in some cases

[haughty kindle]

I did check a bunch of that stuff on stream the other day but I will recheck right now too

[haughty kindle]

To respond to your last sentence — tbqh I never contacted support about the issue of it never connecting automatically because I would troubleshoot it and fix it via unplugging it and plugging it back in, and I have adhd so I would fix it and then forget to ever ask support about it because I’d temporarily fixed it 😂😅

I’d just finally had it when the audio wouldn’t work now as well hence me posting here

[past basin]

Ah - I'd hoped you had because the warranty period is only 2 years. Might be out of window if there's an acutal hardware issue with that card

[haughty kindle]

Oh great 😭

[past basin]

Based on the age of the card though, I'd also definitely check for firmware updates. It should be 23.04.26 or 22.04.26 depending on what hardware revision it is, iirc.

There were a couple about a year or two ago that had some issues on the 23.xx.xx branch

But the latest is stable

[haughty kindle]

Ok I’ll check for firmware updates. I did check the 4K utility and it’s up to date — sometimes updating it would make it connect properly a few times and then eventually it would stop again

Thank you! I’ll try all of this and report back

[past basin]

Good luck, hopefully something there turns up the issue.

[lofty jungle]

What software does the camlink pro uses

I installed it and downloaded the Elgato 4K app but nothing is showing up do i unplug it and plug it back in

[past basin]

4K Capture Utility

[lofty jungle]

OK so I figured out what was wrong now my question is I'm running a dual PC setup I have my camera plugged into a Elgato hd60, and I'm trying to use the output on that same Elgato to go to my camlink pro on my gaming PC and getting no signal. I do have the camera image on the streaming PC and I tested the in and out on the Elgato hd60 with my Nintendo switch and it works but when I plug in my camera it doesn't if that makes sense, I'm a visual person so here's a visual

For some reason the camera signal doesn't get sent over

(secondary smaller question you can't output on the Cam link pro right) I'm pretty sure you can't

[past basin]

You cannot output a Cam Link Pro, no. I'd double check the camera is in HDMI 1, and not one of the other inputs, or that you've correctly configured multiview (https://help.elgato.com/hc/en-us/articles/360059066012-Cam-Link-Pro-How-to-Configure-Multiview). If using OBS or something instead make sure the right input is selected https://help.elgato.com/hc/en-us/articles/360059425871-Cam-Link-Pro-How-to-Setup-with-OBS-Studio

[lofty jungle]

Yeah, it’s going into input one and it says no signal, an input to is my Nintendo switch into the cam Link Pro that shows a signal

[stray cipher]

Hello guys I’m new to this chat i really need some help pleaseee… i just bought a asus rog 32 4K monitor and i have the el gato 4K pro .. im trying to play 4K 120 and stream it at 1080 but the el gato wont recognize the 4k120 only 4K60… i have hdmi 2.1 cables connected and nothing works it only lets me do 1440 at 120 any ever have this issue ? Hoping someone can help 🙏🏽

[lone crypt]

4K pro can capture 4K at 30 or 60 fps. It can passthrough 4K at high frame rates though.

So it should work as long as you're setting the capturing app to use a resolution within it's capture range. If you're streaming at 1080p then no need to capture higher than that... Even at 1440p you're downscaling.

[stray cipher]

Ok i kind of get it but confused a little lol. So that means i can play 4k120 using the elgato connected to my Xbox from the computer? When i try to switch the come to 4k120 i get this message

@lone crypt it even says my monitor doesn’t support it but it does

[lone crypt]

This might be an EDID thing, but let's check first your configuration.

Your xbox HDMI should be connected to the capture card input.

The HDMI output from capture card goes to the monitor.

The USB from capture card goes to the PC doing the capturing. I assume this is all correct

In that config, your capture card should be able to passthrough 4k120. So the EDID might be set wrong; To fix that you launch 4k captur utility.

https://help.elgato.com/hc/en-us/articles/360060072892-4K-Capture-Utility-EDID-Configuration

[stray cipher]

First off THANK YOU SO MUCH!!! For even taking your time to help me bro!!!!! 🙏🏽🙏🏽… ok so yes all of the cables are correct… i have hdmi from monitor going to out on elgato 4K in my pc…. Then hdmi from Xbox going to hdmi IN port on the elgato

Yes i have the utility app open now

@lone crypt so now it’s saying the monitor does support 4k120 when i switched the EDID to display but when i try to switch it to 120fps screen goes black

[lone crypt]

And oops, I said USB even though you have a PCIe capture card. haha
Anyway, you got it.

Maybe you have to change the other setting as well?
The EDID is something I've never directly dealt with.

Reading this page, I feel like you've got it set right, but I'm not sure. about to call in the big guy.

I think the answer lies in these settings...

[stray cipher]

Lol no prob i caught on after 😂🙏🏽

[past basin]

That dropdown says 4K60 Pro Mk2, not 4K Pro. That's a HDMI 2.0 card

[stray cipher]

Thank you bro!!!! Yea i did everything right still doesn’t work… Big guy help pleaseeeeeee lol lol

[stray cipher]

Ohhhh snap… so there’s a different plce capture card for hdmi 2.1?

[past basin]

Yes - 4K Pro is the new one - they dropped the 60 from the name since it was no longer capped at 4K60 for passthrough

Came out last Feb

Your current card is HDMI 2.0 so it's going to be hard capped at 4K60, even on passthrough.

[stray cipher]

Ohhhhh snap!!!! Wait so i went on el gato website and see this… so my card isn’t this one even though it looks similar? @past basin

[past basin]

It's bascially a newer version of the card you have, but yeah, they're different things

[stray cipher]

Wowwwwww i was borderline bout to cry lmaooooo almost pulled hairs out 😂😂😂

Mannnnnnnnnn so i gotta upgrade it looks like

[past basin]

Heh, at least you know where the headache is now.

Check the list of supported display modes for the new one at https://e.lga.to/4K_Pro_Resolutions

It should let you pass through 4K120 to a TV or monitor and still capture 1080p

There's also 4K X, the USB one which can actually capture 4K120 too, using MJPEG compression. Compared to 4K Pro it can't pass through some higher settings like 4K240, and can only do HDR capture at some resolution,s but having MJPEG on it lets you actually capture up to 4K144 (or 4K120), while 4K Pro can only capture up to 4K60 https://e.lga.to/4K_X_Resolutions . It's another option if you have a 10 Gbps USB port (USB 3.2 Gen 2 / USB 3.1 Gen 2) and were going the upgrade path

Good luck with it either way

[stray cipher]

When you say capture 4k144 or 4k120 u mean that would be streaming it at those settings? I’m just curious which one would be the best for me .. I’m going to be gaming on console and using my pc to stream the console at 1080p while i play 4k120.. but in the future if i can get my hands on a 4090 or 5090 im going to want to play 4K 240 on my pc and stream from same setup and occasional console streams.. which one do u think would fit me best brother

@past basin

[past basin]

There's two main numbers to consider, passthrough, and capture, when you're looking at a capture card.

Passthrough refers to HDMI passthrough - it's basically a splitter built into the card, using the HDMI Out port - it bypasses the actual capturing so you don't get any of the delay from video processing you see on a preview screen. Because it bypasses the capture you can usually pass through video at higher settings than you can actually capture at, on top of reduced latency. This is why a lot of folks will use the HDMI out port connected to another screen (though on modern cards latency is much shorter than it used to be).

Capture resoulution refers to the video that actuall gets passed to the PC - this could be for recroding, streaming or just playing on the preview screen.

In the case of 4K Pro for example, it can passthrough the 4K120 you were looking for earlier to another monitor or TV - but at 4K120, if you check the resoultion chart I linked, you'll see the capture resolution drops to 1080p - so you'd only be able to stream in 1080 (which is what you were looking for anyway)

That said even if you only wanted to stream in 1080p, having the ability to capture higher, and downscale with software like OBS can sometimes still result in a cleaner image than downscaling right on the card (since the card can't make use of your GPU like OBS can). Though you'd be trading off the ability to capture in HDR (really only needed if you stream to YouTube right now - Twitch and most others don't do HDR yet).

[versed topaz]

So I can't get it to stay on shows a little red light then nothing

[past basin]

Are you using it in Standalone recorder mode, or connected to a computer?

[stray cipher]

Mannnn thank you bro!!!! So it’s lookin like i need to upgrade to the current 4K pro in my situation … mannnnn your a life saver bro!!!!!! 🙏🏽🙏🏽🙏🏽🙏🏽

[past basin]

No worries, good luck with it!

[versed topaz]

I've tried both ways once connected to the computer then once connected to the xbox

[past basin]

Which light is going red, the one inside the circle, the circle itself or the one next to the SD card reader?
Also are you still using the original USB 3.0 cable? If it's a 2.0 cable it'll likely fail to get enough power.

[versed topaz]

the little one next to the sd reader i think it might have been the sdcard i was using so i order one to see if it fixes the issue

[fierce heath]

I need help

[thick trail]

Does anyone know if I should use “Game Capture HD60 S” or “Elgato Game Capture HD” I noticed this in OBS with my dual pc setup and just wondering if there’s a difference between the two. Thanks!

[lone crypt]

The game capture app can create a virtual canera, which can be addressed by multiple apps at the same time.
If you only need one instance of the capture card feed at a time, using the card directly is fine. Then you don’t need the game capture app running in order to use the capture card.

(Similar to what OBS can do; that OBS virtual camera you see there)

[versed topaz]

update i bought a new sdcard and it still wont turn on 🙂

[past basin]

Make sure it's formatted right - https://help.elgato.com/hc/en-us/articles/360038696331-Elgato-Game-Capture-4K60-S-All-About-SD-Card-Use

[rigid hearth]

I have a problem with my capture card elgato neo and the thing is that I want to listen to the game audio by the video capture device in OBS, however

I don't know how to set it up in a way the sound doesn't get through Desktop Audio as well, because that's causing me double sounding, echo

I don't know what happened to be honest, it happened randomly.

[past basin]

In the bottom option in the card' properties in OBS (from your soruces list) make sure it's set to capture only. Other options will mix it into the Desktop mix

[rigid hearth]

Yes, I have it set just that way.

But everything remains the same.

So annoying.

[rigid hearth]

How is it possible that there are no useful internet articles about this problem.

All of them are wrong lol

Like, nothing works.

[inland terrace]

Preferably, you should use individual audio captures for your stream and apps and not Desktop capture

That'll make monitoring stuff a nightmare

[placid mica]

Desktop audio will capture pretty much everything your pc "hears". I second doing individual audio captures, it makes it easier to monitor select sources

[past basin]

Is there a particular reason you're capturing Desktop Audio? And what is your OBS monitoring device set to in settings > Audio under the advanced section? If you're listening on your default device instead of something like a dedicated headset on another deivce your OBS monitoring is going to wind up in there too

[placid mica]

^^ especially you are using like an external speaker but also have a mic recording your voice. it will pick up your voice and the playback from the speaker

i made the mistake of that before

[rigid hearth]

Brother.

Like I said, this happened out of nowhere.

I just did plug and play and followed the regular path to set audio up

[warped ledge]

Yes, headsets are always ideal when it comes to streaming or recording content

[rigid hearth]

I added the capture card, went to advanced audio properties, changed to “Monitor” so I could hear the game.

And obviously, I have headsets.

The only thing I don’t get is why out of nowhere the video capture audio is also going through desktop audio.

[warped ledge]

Let’s be nice, you’re coming in a little hot because you’re frustrated. Everybody here is happy to help but let’s keep calm please.

[warped ledge]

It is unusual behavior. Can you post your configuration on the properties for the capture card please in OBS

[rigid hearth]

English is not my first language, if anything, that’s language barrier. Apologies.

[warped ledge]

Thank you for that insight. No worries, we’ll walk you through it step-by-step.

[rigid hearth]

Sure thing; I will finish a little chore over here and get back.

[past basin]

Again, what is your OBS monitoring device set to? OBS monitoring becomes part of Desktop Audio if it's going to the default device, because Desktop Monitoring by default captures all audio going to the default Windows playback device, including OBS itself. If you turned on monitoring while you have desktop audio and monitoring both still set to whatever your Windows default device is (or changed your playback device later to the same thing OBS is monitoring on), you would get an echo. If you don't need Desktop Audio in your stream the easiest option is to just remove that and it will most likely fix the echo.

If it flipped on out of nowhere odds are youe default playback device just changed for some reason or another, or applied OBS changed didn't take effect til it restarted

[placid mica]

Definitely! I learned my lesson after that and use headsets now

[rigid hearth]

@warped ledge @past basin

lol you can barely see, but these are the options I have on right now.

The only thing I want is to be able to play without echoing and also being able to play music in the background (I don't hear the echo, the stream does) Once again, I know there must be a way, because I've been testing streaming for days, and this never happened until two days ago.

For no reason.

[past basin]

Is that USB gaming headset the same one Windows is currently set to default to?

[rigid hearth]

Yes, that's how I hear everything that's happening.

[past basin]

HD60 S, HD60 S+ and HD60 X will all take the same cable.
Are the cables you're testing already capable of USB 3.0 speed? Most aren't.

[past basin]

Flip that to something else for now and see if it goes away or mute the desktop audio in OBS

It it's outputting on the same device you're manually set to, it'll have the same echo issue as if it was on default for both options, - OBS will play back out over that device, but also capture the device it's outputting to in a loop

[rigid hearth]

oh yeah like if I change the playback device to the laptop speakers the problem won't continue, but the desktop sounds will leak to my microphone lol which is kinda not the move

[past basin]

Yeah, that one looks like it meets the spec.

[past basin]

Do you need the Desktop Audio in your OBS settings? Like do you need it included in your stream or recording? or just your capture card?
Also I should be asking do you get this echo live or only in the recordings?

[rigid hearth]

Well, I certainly play with music.

And I know it's possible, I know a lot of streamers that are able to do it.

i just don't know how.

[past basin]

Have you tried the applicaiton audio capture source to select your music app instead of the desktop audio?

[rigid hearth]

I tried both, the elgato software

and sound capture

but for some reason, none of those work

[past basin]

No, Application Audio Capture in your OBS sources selection

That lets you capture audio from a specific app

[rigid hearth]

hmmm no, not really

[past basin]

like Spotify

[rigid hearth]

I mean now that I'm checking this out

it's kinda making the move.

Which a great step.

However I'm still very intrigued about why would I have this problem in the first place after weeks of streaming with no need of these methods.

[past basin]

It's hard to say but odds are something updated and kicked the monitoring abck to normal mode, or your playback device settings changed somewhere. OBS's monitoring can get quirky at times

[rigid hearth]

I can think of something.

You see, two, three days ago I was trying this Voicemeeter equalizer for my microphone.

which added a ton of playback devices.

And since that was kinda bothering me, I decided to uninstall those.

And everything was okay, but after that audio started to trick me up like this.

[past basin]

Ah, yeah, Voicemeeter can affect a LOT of your audio settings

[rigid hearth]

damn xd

well maybe that's it.

[past basin]

Odds are it just changed something's default

[placid mica]

^^ makes a lot of sense

[past basin]

The new app capture for audio should give you better control too - that way your stream isn't going to be hearing things like your discord popups unless you capture that too

[rigid hearth]

Yeah.

I'm gonna try to completely uninstall Voicemeeter to see if that makes a change.

Thanks, guys.

[placid mica]

I don't use obs but streamlabs obs and that is something they introduced recently. Audio capture beta so before where I had desktop audio on to capture games and whatnot, now it's turned off completely ans I have separate audio capture tracks for games or web browser or discord. Prevents unwanted audio capture.

[rigid hearth]

I should also try streamlabs tho...

Looks like a really easy software.

And it's the same thing, right?

[placid mica]

Streamlabs is the same as obs but it's more user friendly and all in one compared to obs i think

That said, obs itself is really good too

It's just personal preference but doesn't hurt to try it out if you are curious

[warped ledge]

It’s bloated though…

[rigid hearth]

😢

[placid mica]

It does have a lot of extras for sure I won't deny that

[past basin]

Technically that one is faster so it should also be fine. 3.2 Gen 2 is up to 10 Gbps.

[past basin]

Should be fine - says 5 Gbps too

[zinc saddle]

Is there anyone in here can help me? I’m using elgato capture card. PS5 with PS5 headset. I can hear my party and the can hear me. But my stream can’t hear my game play

[mighty briar]

Okay I have a dual stream/gaming pc setup. I have the 4k60 Pro in my stream pc which is connected via hdmi to display port into my 3090 graphics card in my gaming pc. When I go to Windows or Nvidia control panel to set the resolution for the 4k60 Pro, it does not show 1080x240hz, everything outside of that - it used to though. When I set my gaming monitor to 240hz, then clone it with the capture card, it still shows the wrong resolution in elgato 4k capture utility on my stream pc, it will either say 2kx120hz or 1080x120hz, never 240hz. I've uninstalled and reinstalled my gpu settings on both pc's and have reinstalled the 4k capture utility on my streaming pc. This worked before but it got changed and I can't figure a way out to resolve it.

and when I was able to get the custom resolution on nvidia control panel to manually assign it to 1080x240hz, it would switch my BenQ 240hz monitor to 144 and not allow the 240hz setting.

[past basin]

That's normal if you're using a headset with the PS5. It mutes the HDMI audio when you connect the headset to it. You can use it in wired mode with a Chat Link cable or some sort of mixamp to split the wired feed, but you can't capture it while it's wireless.

[past basin]

Did you ever change the EDID mode on the card? If you go into 4K CApture Utility on the streaming PC and check the bottom box on the device tab of settings, is it still set to default?

Also what is the EDID input mode set to on that screen

[mighty briar]

So this is odd, my benq got stuck in 144hz now, unplugged it and plugged it back in and it allowed for 240hz.

BUT still the capture card is getting stuck at 144hz

[past basin]

It's stuck on 1080p144 at max? Any chance you have a spare HDMI 2.0 cable around

[mighty briar]

changed the 4k capture utility to display, then 1080p

[past basin]

Don't set it manually to 1080p - those EDIDs are optimized for compatibility and may not offer the highest refresh rates. In general leave the bottom box at default

But if you're getting stuck at 1080p144 it could be a HDMI 1.4 cable in use, iirc. Need to check somethign there

[mighty briar]

Okay I set it to display, and default

So it says the source in the 4k utility is 2160p60

[past basin]

If you're not using the HDMI output, leave it on Internal, default

Display pulls an EDID from a connected monitor

[mighty briar]

So on my gpu im using display port to hdmi on the 4k60 pro m.2

[past basin]

If you're using a HDMI 1.4 cable it'll cap out at 1080p144

Or if your HDMI 2.0 cable has degraded

[mighty briar]

it was working at 1080 240 before

like last week

[zinc saddle]

I have wave XLR

[mighty briar]

So input EDID Mode: Internal
EDID (internal) Default

source saying 2160p60

My monitor is 1080x240hz

[past basin]

That's not tied to your PS5 audio generally. If you're connecting it to your PC it won't help you here. If you're connecting it to the PS5 you still need something like Chat Link to split a copy from the headphone port for the capture card or PC to use

[past basin]

Retstart the app and/or streaming PC if it's showing the wrong resolution. Ideally full power down, disconnect AC power 30 seconds before reconnecting.

[mighty briar]

In the nvidia control panel it will show every setting But it will not show the 1920x1080

Did that but I'll do that again to both pc's

brb

[zinc saddle]

I have the chat link cable too.

[past basin]

Use that with your PS5 headset in wired mode then, and you should be fine. The Pulse headsets come with a wired cable in the box that you'll want to use here.

Don't forget to set your capture card to analog audio mode, if it's an external one

[rotund gulch]

Arcsane will you be on in around a hour or so to help me with a audio issue?

[zinc saddle]

Ok

[past basin]

Couldn't say right now - mostly here because I'm waiting on something at work right now.

[mighty briar]

okay still

[rotund gulch]

ok I have gotten my HD60X capture card hooked up to my laptop and the stream and audio is working for the videos recording but is there anyway I can split those audios to be able to turn down say my game volume and turn up my mic volume? since currently all audio is going through together and its only letting me adjust all at once?

[mighty briar]

My source on the 4k utility is stuck at 2160px60

already uninstalled and reinstalled the 4k utility and did the firmware update as well

it just won't go to the 1080x240

[rotund gulch]

Am using my gaming PC to play on and its hooked up with the HDMI in hooked up to my gaming pc and the USB C to USB is hooked up to my labtop

[past basin]

If the mic is hooked to the PC that should be fine. What ar eyou capturing there?

[past basin]

This is a cloned card setup right? the gaming PC should let you turn that back down to 1080p

[rotund gulch]

so my mic is the blue yeti which I have the beyerdynamic DT 990 pro and I have that plugged into the blue yeti on the bottom

so i can controll my headset volume with the volume roller on the blue yeti

[mighty briar]

So If I clone it, it will say 240hz on my gaming pc but it will show the source on the 4k utility as 120hz

which causes lag

also to mention

[rotund gulch]

would that problem fix If i plug my headset into my pc not run it through the microphone?

[mighty briar]

In the nvidia control panel where it says the name of the monitors, the 4k60proMK2VRR (that's the name), it would usually go to the name 1080HDR for the 240hz

[past basin]

If you're adjusting the headset from the mic you've plugged it into, it wouldn't affect your stream volume. You'd want to turn the audio and or mic up and down in your recording app or Windows Sound settings generally if you want it to shift in your recordings and streams too

[mighty briar]

See the name, and look it doesn't show the 1920x1080

[past basin]

Generally it wouldn't unless you'd manually set EDIDs before - that's one of the things I asked about earlier.

[rotund gulch]

so its not possible to split the audios up in OBS and controll it form there

[past basin]

If the mic is on the PC, the mic and capture card audio should already be separate

And OBS is the recording software where I'm suggesting you set the volumes differently

[past basin]

Though it not showing 1080 in the mode list is new

[mighty briar]

like new to you?

It's so odd because I've had this issue before (2 years ago) but couldnt figure out how to fix it

[past basin]

WAit you're under the PC section - if you scroll up you should see 1080p under the Ultrad HD, HD and SD section

[mighty briar]

I do see the 1920x1080 up top for the ultra etc but only for 120hz

not 240hz

normally I would go down to PC, and get the 240hz

it would have the 1920x1080x240hz in the PC section

You see the name for the monitor

the only time I could get it to go to 1920x1080x240hz

[past basin]

If you hit th ecustomize button do you see more options?

[mighty briar]

was when the name of it was 1080HDR

[past basin]

That means you had the EDID on the card set to 1080p before

[mighty briar]

Yes, but if I do the custom settings, it will make my gaming monitor go to 144hz and delete the 240hz from my gaming monitor

[past basin]

Even after swapping out the HDMI cable?

[mighty briar]

The cable was just working less than a week ago

nothing moved it or changed

high quality one too

I mean yeah it could be that

but very very odd

[past basin]

so the answer is no, you don't have a spare one to test?

[mighty briar]

I don't have a spare sadly

[past basin]

Try setting the EDID on the card back to 1080p in the device section if you had it set that way before

[mighty briar]

sorry for not clarifying that

[past basin]

all good

[mighty briar]

input edid mode is for the monitor yes?

[past basin]

It's in 4K capture Utility's device section

If it showed as 1080pHDR to you before, set it to Input EDID mode Internal, and the bottom dropdown to 1080p

[mighty briar]

Okay got it

[past basin]

It affects what display modes and name the card shows up as to the gaming PC. I suggest disconnecting and reconnecting the HDMI from the gaming PC then to force it to resync

[mighty briar]

Had to set it and restart both pcs

let me see if it fixed it all the way

Okay so yes, that fixed it

So had to set the EDID mode to 1080p

input EDID to internal

then restart both pcs

It was so complicated because there are so many different settings like nvidia control etc

Also to ask, is there any other tips you might know to lower the input latency etc, which I know should be minimal

but I still feel like when I do stream it causes some latency on my gaming pc

[past basin]

If the monitor is connected directly to the GPU on the gaming PC, there shouldn't be any additional latency from having it cloned to the capture card generally.

If there is check you have the latest GPU drivers, and try disabling VSYNC if it's on

[mighty briar]

Yeah, i've done all that. I made a 2 hour guide on how to lower latency to basically nothing but there seems to be something when it comes to "streaming" from my stream pc that causes slight weird feeling when gaming on my gaming pc, recording works fine no delay,

I just don't know if there was something elgato specific

like I did the secret settings on 4k utility the ctrl + click settings to see hidden HDR toggled setting (which I haven't tested yet), but didn't know if there could be more that I'm not aware of

[past basin]

As far as the gaming PC is concered the capture card is a monitor. It should be performing exactly the same as if it were attached to a second monitor.

You may not see HDR in that setup though, even if you disable the tonemapper, as Windows on the gaming PC will disable HDR when you setup the cloned screen. (The way around that one is use a copy of OBS on the gaming PC, and put the card as an extended screen and use OBS to clone via softare with the projector mode, after setting it to HDR - but that can be a headache).

I'm not aware of any reason you'd notice extra latency in the standard cloned setup though

[mighty briar]

Yeah, I know it sounds weird as well, its just when I turn my stream on and off, I notice it like night and day.

recording works flawlessly

[past basin]

Only thing that comes to mind is if the dual connection is interfering with VSync if it's one. Or maybe G-sync

[mighty briar]

I do not use vsync or gsync

[past basin]

If you can get your hands on a second monitor for a bit I'd test it with a dual display setup to see if it does the same thing

[mighty briar]

Gotcha, thank you all the help. I spent hours and hours today trying to fix this I need this for my full time job haha tyvm

[past basin]

You might also want to try switching between the studio and game ready drivers to see if one or the other works better with taht setup

[mighty briar]

i'll look into that as well and see if anyone has posted any other benchmarks etc for that scenerio

[past basin]

Good luck with it!

[mighty briar]

ty ty ty

[rotund gulch]

so my audio mixer in obs on my labtop has desktop audio / Elgato / Mic/aux / and the 2 are just connected and the desktop audio doesnt take any sound

those 2 are the only ones that move say when I talk and when I turn on a youtube video for audio

[past basin]

How do you have these linked? Is your mic on the gaming PC instead of the streaming PC here? What is Mic/Aux actually linked to in the audio settings?

[rotund gulch]

could i give you a call its hard to explain

[lofty jungle]

Can you plug one hd60 outport to another hd60 inport on another pc

[thick trail]

How to seperate audio tracks in a dual pc setup? I have the Elgato Wave 3 with the Game Capture HD60s and I'm able to capture everything with NO issues, however is there a way to separate the audio tracks on the streaming pc? I'm trying to use 3 tracks. Microphone, Game, and Discord. I've tried plugging in a 3.5mm audio cable into both pc's and it's not working. The Capture Card has everything mixed in 1 track which isn't the end of the world, just looking for some tips on how to seperate them! Thank you

also have tried Voicemeeter and didn't like it because of the heavy delay, but from my understanding there's a way to plug in a AUX cable and it can work? But i'm not sure how

[past basin]

Once you've coverted the audio into a single track by using a 3.5mm cable or the HDMI cable, no. Both of those methods drop you to a single audio track, and you cannot unmix them once they're merged. Especially 3.5 mm aux cables as they drop you to analog audio on to of flattening to one track.

You could send one over 3.5mm, one over HDMI, and try to find a third output and input combo to use, but generally I'd have suggested something like Voicemeeter VBAN if you neededed to keep them apart.

[past basin]

In theory, if you have something going into the HDMI IN on that first one. The card itself can't be used as a video output on it's own, if that's what you're trying, but you can in theory do double passthrough from HDMI IN on card one, to HDMI out on card on, then to HDMI IN on card 2. I wouldn't generally suggest it though, as multi layer passthrough with any device can get quirky, capture card or no.

[past basin]

Genenerally, I'm in and out of here thought he day like most volunteers, I'm not usually available for calls on working weekdays.
But again - you mentioned this is a dual PC setup right? Which PC is your mic hooked to, the gaming one or the streaming one? If you've merged it altogether on the gaming PC, you likely only have a single feed to add to OBS, you don't need both mic/aux and the capture card volume meeter if they're both getting the audio through your capture card. I'd suggest hooking the mic to the streaming PC on it's own generally, otherwise you're going to want do mix the audio levels on the gaming PC before the get flattened to a single feed, or setup some sort of dual output with HDMI for one audio feed and 3.5mm aux or something for a second.

[thick trail]

Hmmmm okay so what you’re getting at is there isn’t a way to do that with my current setup got it. But what about when streamers use the GoXLR or even the Elgato Wave XLR? Or is it the same thing?

[past basin]

Generally neither of those devices do dedicated multi track output - but both have a mixer that takes multi track input (hardware for the GoXLR, and the Wave Link software for Wave XLR). The usual process is balance it all before it gets to your streaming setup in that case. Even dual USB to PC devices like a RODECaster tend to output on a single track for the second feed.

Some devices might have more than one output you can configure routing for to cheet more than one channel out of, but you'd need more than one input on the streaming PC to take those feeds in that case.

[thick trail]

Ah dang okay I understand, I appreciate you my man ❤️

[past basin]

There might be some other ways, but outside VBAN, and some DAWs with multi computer plugins, I'm not sure of any off top of my head.

[misty folio]

is there any reason why my obs/4k capture utility looks like this, its only on the software, not on the tv/monitor

hd60s+

[past basin]

It should flash white twice for boo. The red inidcates HDCP is on or some sort of signal issue usually. https://help.elgato.com/hc/en-us/articles/360058716852-Elgato-Game-Capture-HD60-S-Status-Lights-LEDs

[past basin]

If it's like that only on the capture card, and not the tv or monitor, even if the TV or monitor is connected to the HDMI out of the card, then the card may have an internal issue. Check for firmware updates in 4K Capture Utility, or try it with a different USB cable (5 GBps+, USB 3.0 or faster), or try it on an entirely different PC. Beyond that you may need to reach out to #official-tech-support

Yeah, USB cable not being up to speed can trigger the red flash. Hopefully that new cable resolves it

It's actually surprisingly hard to find a 3.0 cable sometimes - most devices only need 2.0

I've actually gone to the local Best Buy in the last year and at one point they didn't have one in the store.

[stray hull]

i need help with streaming i am using the elgato 4k pro internal capture card with my xbox series x

[past basin]

What issue are you actaully having?

[stray hull]

stream looks pixelated and fuzzy not clear i am trying to stream my xbox gameplay from my series x i am using internal capture card 4kpro

[past basin]

Is it just the stream or also the preview screen? If it's just the stream odds are you have an encoder issue. What GPU do you have and what app do you use to stream?

[stray hull]

just the stream

i use obs my recordings look good and clear just issue with streaming

[past basin]

Keep in mind streaming is affected by network and Internet conditions and genereally runs at a significantly lowewr bitrate than a local recording. What encoder settings are you using to stream, and what platform are you streaming to?

[stray hull]

my gpu is 4060ti

streaming to youtube

thats my speeds when i run speed tests

this is the from obs while streaming

@past basin

[past basin]

What are the encoding settings you're using though, from the actual settings?

I'm looking for things like bitrate, and resolution

From the output settings where you configured your stream encoding

[past basin]

Looks abour right for 1080p30 streaming. Tought YT suggests 10,000 as the max for 1080p60 HEVC

With a 4060 you could try AV1 encoding too for a slight performance bump

I'm assuming you're streaming at 1080p?

[lone crypt]

Looks fine, eh?
Record (make sure OBS uses the stream encoder settings to record)
Play back the recording. If it looks different than the stream, you know it’s the streaming service causing a change.

[past basin]

They mentioned the recording is fine - but they're in advanced mode so the recording encoding settings might be very different

Good point though

might be worth comparing those

[stray hull]

like i said befor my recordings look fine

[dense nexus]

can someone help me

[lone crypt]

Yeah then if the recording encoder settings are the same, you’ve ruled out anything on your end. It’s the streaming service causing any issue you see

[stray hull]

i have my recording settings on a different profile and different scene

[lone crypt]

Only if you ask a question!

[dense nexus]

i have the discord butons on my stream deck but it dont work

like idk how to link it to strema deck

[lone crypt]

#stream-deck

[stray hull]

someone in a different group claimed my internet wasnt good enough for the settings or something like that

[past basin]

Wait - you said you had a NVidia 4060 ti? Why is that set to an AMD encoder?

Are you using your CPU's iGPU encoder?

If so switch that to NVENC

[stray hull]

what you mean my gpu's igpu encoder

im new to all of this so im a bit lost sorry

[past basin]

You have an AMD encoder selected in your OBS settings. But you said you have an NVidia GPU. That sounds like you're using the integrated GPU on your CPU for encoding. Switch that to the NVENC Encoder on the GPU

[stray hull]

witch one should i use

[past basin]

Since it's YouTube, try NVENC AV1 - if your GPU can't keep up with that, NVENC HEVC

Also to confirm you're streaming at 1080p, right?

[stray hull]

yes 1080p trying to do 60fps also

[stray hull]

what should i put bitrate to

[past basin]

YT suggests 10,000 for AV1 at 1080p60

for max value

[lone crypt]

That should be totally fine. My 1660super can handle that in HEVC just fine. Yours will run rings around it.

[stray hull]

what about keyframe and tuning

[past basin]

Leave it on 0/auto unless you hit issues

otherwise 2

Don't go over 4

[stray hull]

okay and should tuning be high quility - low latency or ultra low latency

[past basin]

If you were having quality issues, leave it on quality

[stray hull]

okay what about look ahead and adaptive quantization

they are both enabled

[past basin]

leave it on defaults

[stray hull]

i dont know if it the game or my settings it looks blurry to me

you cant rlly tell from the photo

[lone crypt]

If you’re still concerned,
You can compare what you see on the passthrough to the monitor to the captured game video..
And be sure to make a local recording with the same encoder settings. (Go to that recording tab and set it to be the same as the streaming encoder)
Then compare your local to what you get back from the streaming service.
From there you’ll have 3 points of comparison. The video from the console, the recorded video through the capture card and encoder, and then finally the streaming service.
See where the difference is.

[past basin]

Keep in mind too that your stream is almost never going to be as clean as a local recording because of the fact you're bitrate limited by the platform you're streaming to. If you were doing a local recording for 1080p60 you'd probably set bitrate from 12-18k or so, while YouTube would limit you to 10

[stray hull]

is someone able to set it up for me and i pay them

[past basin]

There's services like that out there, but this is the wrong place to look for them

That said the settings you should have there now should be pretty solid

[stray hull]

okay thanks

[misty folio]

it happens sometimes and doesnt

its a gamble

[iron dagger]

Having this issue, I've tried changing out USBs I have and tried different plugs in the back of pc. (Using it for Nintendo switch) I'm not sure if its an issue with my physical capture card or a common issue.
Using Game Capture HD60 S

[errant anvil]

Can anyone help me I just got a elgato card and can’t hear my output or input on the stream

[past basin]

When you changed out the USB cable, did you confirm that the replacement was rated for at LEAST 5 Gbps / USB 3.0? Most are not. Incorrectly rated cables is the most common cause for this error, followed by using hubs or adapters, and using a USB 2.0 port on the PC.

[past basin]

What do you mean output or input here? Generally you'd only hear one. Are you not hearing your console or something? What are you capturing, and what software do you use to stream?

[scenic raven]

guys pls someone help, im tweaking, I have the Elgato HD60X, but the audio is so confusing, I can either choose to hear the audio on the gaming pc or the streaming pc

when i set one of these as main device, the other wont pass audio

[past basin]

That's correct, as Windows on the gaming PC won't let you send the audio two places at once. You'll either need a mixer, or an app like Elgato Sound Capture, Wave Link or a third party app like Voicemeeter in order to split the audio so you can hear it in both places at once

Sound Capture is the easiest to split with if you don't need to deal with any mics on the gaming PC - just download it with the Game Capture HD bundle, but only run the Sound Capture app, and set it to PC mode. Then set one output in the menu to what you want to listn to and send the second one to the capture card connected to your streaming PC

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[glossy sundial]

does anybody have an answer for this problem: so I just got an hd60s and I have the astro hdmi adapter hooked up as well but I can only get video into the elgato software none to my monitor

[lone crypt]

Sounds like whatever that hdmi adapter is… probably causing the problem.
What is that for?
Test without that in the chain.

[glossy sundial]

I fixed it just needed to restart pc

[scenic raven]

i tried the sound capture, it has delay

[surreal quail]

Guys what do I do if I can't turn hdcp off? on a pc with a vega 64 gpu

[past basin]

What are you trying to capture that won't let you turn HDCP off? Your PCs GPU won't affect HDCP though.

We can't help to bypass HDCP here if it's always on though, per the admins.

[past basin]

It generally shouldn't, or at least not enough you'd notice it. How much delay are you seeing?

[surreal quail]

I just trying to capture a program on one of my pcs to display it on ther other. I've tried changing it in amd'

s settings like videos suggest but that option is no longer there

[past basin]

PCs generally don't run HDCP unless you're running a protected app like Netflix or something

[surreal quail]

weird. I'm getting a red flash of all 7 lights

I assumes it was HDCP

maybe a usb c cord issue?

[past basin]

That can also indicate a signal issue like incompatible resolution or refresh rate. Or HDR on, on a card that doesn't support it

Cable issues are possible too

[surreal quail]

okay thats a lot of issues to troubleshoot thank you

[past basin]

If it's a recent card, 4K Capture Utility on the streaming PC can generally warn you if it's a USB problem

[surreal quail]

its an hd60 s

[past basin]

Make sure the cable is USB 3.0 / 5 Gbps or faster then, and that the resolution isn't over 1080p at 60Hz

[surreal quail]

resolution on the monitor I assume

[past basin]

That should match what's going to the card generally so yes

[surreal quail]

thats for sure set higher than 60 fps

now should I have the usb c plugged into the pc that has the program I want on the other pc or should that be the hdmi

[past basin]

Are you cloning the display to the card or passing it though (using HDMI out to the monitor)?

USB to the PC running the capture app

[surreal quail]

I have 0 clue what the difference is

I assume its pass through

[past basin]

If you plug the card onto the HDMI by itself you can duplicate your monitor to it with Windows display settings (instead of plugging the monitor into the HDMI out of the card). This lets the GPU send different refresh rates to each if needed. Eg 60 Hz to the capture card, and something higher like 120 to the monitor

If you're using the HDMI out on the HD60 S to go to your monitor, it's pass through

[surreal quail]

okay so if I want the monitor on the other pc not the one thats captureing the application to be higher than 60 fps then I need passthrough

[past basin]

This clone/passthrough applies to the gaming PC output. If the gaming PC is running above 60 Hz you'll want to try the cloned setup soon the GPU handles the difference where the card can't go above 60

[surreal quail]

Hopefully final question, When I plug the elgato in. It says this device is un recgonized

any help for that?

[past basin]

Make sure you install the driver for it

[surreal quail]

I did

[past basin]

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers from here?

If that driver didn't help try replacing the cable if you can get a fast enough one (USB 2.0 ones aren't fast enough)

[surreal quail]

yea I assume its the cord

[past basin]

Yeah, if it's not the original look for a USB 3.0 / 5 Gbps or faster. You could use the HD60 X one from https://www.elgato.com/spare-parts if you can't find one elsewhere

[old orbit]

Idk which chat is the appropriate chat to ask this in, but does anyone know what the best CPU and RAM for a recording PC that uses an elgato HD 60X? I currently use an AMD Ryzen 5 3600 6-Core Processor and 16gb of RAM 2 sticks of 8 and my PC simply has discord and OBS loaded for example, yet my gameplay recordings are looking like I'm recording me lagging hard as hell and my recordings save to an SSD.

[lone crypt]

Your GPU will make a much bigger difference since modern ones can encode much more efficiently.
What’s your GPU; and you should probably select that for your encoder, not the cpu.

[old orbit]

It's an Nvidia GeForce GTX 1060 6GB vram.

[lone crypt]

Select the nvenc as your encoder in OBS.

[old orbit]

Which nvenc? I have it set to NVENC H.264 already

[finite sail]

So I have a 4k X capture card and when i stream well capturing my game and audio from my xbox series x any sound is bass boosted/distorted. Im not sure how to fix that, ive tried new hdmi cords and ucb-c cord and nothing seems to stop the distortion on the audio. Anyone have any ideas on what to do? im not sure if its a setting on the computer, or the xbox or if its settings for the 4k X capture card

[lone crypt]

Either. 265 (also known as HEVC) is a bit more bit rate efficient, if your encoder can handle it.
But with that card you might stick to 264.
What bit rate? What resolution and frame rate?

[lone crypt]

Is it just over hdmi? Or the analog audio connection?
Have you looked at the settings in 4k capture utility?
Do you have any filters on it in OBS? (Are you using OBS?)

[old orbit]

Base resolution is 1920x1080 and 60 for frame rate.

Also, the only other option other than H.264 I have is HEVC

[finite sail]

im using hdmi for capture of game and audio. im not sure what i would be looking for in the 4k capture utility. and im using OBS and i dont think i added any filters unless i did that by accident which i dont know if thats possible

[lone crypt]

Well, there really isn’t anything that would alter the audio besides filters in the capturing app….

Oh, unless windows turned on some “enhancements” on the capture card audio device!

[finite sail]

what would these filters look like and where would they be and where would i find the "enhancements" that windows made

[lone crypt]

obs filters, when you click on the capture card source you'll see a button for properties and a button for filters.
If you have things like nested scenes it could include that. But I don't see how you would have done any of that without knowing it.

Windows on the other hand, does all kinds of stuff without telling your or anybody

right Click the speaker icon in system tray, click sounds, and then switch to the recording tab in the window that opens

find your capture card, click properties. Make sure anything spatial is off, any enhancements or eq is off. stuff like that. all off.

[lavish cargo]

Hello!! I am using my HD60X Capture card and am having some audio issues (not when recording, believe it or not) but when I'm hearing the game through my headphones and its being filtered through it has a crackle sound
I can hear the audio of the game but not without it being kinda prickly (ig is the best way I can describe it lol) any tips?

(for the record i have no other issues with audio from anything else so i dont think its my headphoens or anything)

its only when i have OBS open, though

Without it open it works fine and i can hear great and then when I look back at the recording there are no issues

[lavish cargo]

(problem fixed, had to update the firmware through the elgato capture application for some reason)

[dim vector]

I'm streaming from PC to PC using the 4K external capture card. I get about a 1/4 second delay on audio. Is there anything I can do to fix that without buying more equipment by chance within either Wave link or Capture Card settings somewhere?

[echo dome]

Hi everyone,

Recently I have the problem that when I have GSYNC active, the image that arrives at the capture card generates dropped frames. I have cloned my main display of my gaming PC (which is GSYNC compatible) to the capture card in my streaming PC. As soon as I turn off GSYNC (or exploit the bug that it doesn't work in exclusive fullscreen) the picture is smooth.

Capture Card: 4k60 Pro MK.2
Max refresh rate from gaming monitor 144Hz

[lone crypt]

That’s a very extreme amount of latency… so I wonder if you’re not using wave link correctly, or have some other issue. But If you set up wave link the game computer as is recommended, you won’t have to deal with any of that latency in the first place.

[lone crypt]

It says here that this card’s max refresh rate for VRR is 120. Maybe that’s your issue?

https://help.elgato.com/hc/en-us/articles/10452736818573-Elgato-4K60-Pro-MK-2-Variable-Refresh-Rate-VRR-Passthrough

[echo dome]

yeah but most games i play where i "need" gsync doesn't even reach 100 😅
and i dont think i can limit the gsync fps

[dim vector]

Yea I spent hours last night trying to figure it out, when they moved to the new layout it messed everything up and I had to learn it from scratch again. I went away and came back and it was all changed. and so I'm trying to figure it all out. I also bought 2 new PC's so trying to set them both up from scratch too isn't fun

[lone crypt]

Don’t know more about it than this, sorry

[surreal quail]

for the hd60s do I have to use usb c to usb a or can i do c to c

[lone crypt]

Connector doesn’t matter as long as the cable and port are fast enough.

[lone crypt]

One fix for some audio strangeness on capture cards is sometimes you mute the audio from the video capture source, and then add the card as a separate audio source.

But again, you shouldn’t be listening to the game audio on the stream pc anyway. Wave link and your monitor mix should be on the game pc so you have no latency. And then you adjust for the whatever the total latency is in audio sync offset.

[dim vector]

I only do that because i also have my spotify playing on the streaming PC so i do both, lol

so games like Once Human kinda gets boring listning to just that so I'll listen to game and music at the same time...

[surreal quail]

okay when I plug the elgato into the PC I want to capture something from via usb c I get white lights flashing twice. When I plug the HDMI into the PC I want to share the application to I get a red light

[dim vector]

Happened to me, plug it into either another port, one you're plugging it into isn't powerful enough or change the cord.

[surreal quail]

Most of these issues would be fixed if my pc had a USB c port LOL I'm struggling over here

[dim vector]

yea, I'd try a USB C to A into a USB-A 3.0 plug on your PC if you have one if not I'm sorry 😦

[surreal quail]

It might actually just be an issue with the elgato itselv

itself*

I tried on my other pc that does have c to c and its still not working. 3 cords tested and all the different ports

[lone crypt]

You need to run a 3.5mm cable as a return from the stream pc to the game pc, that will carry the alerts and music and stuff making sound on that pc, which isn’t latency sensitive.
That line input gets added to the wave link stream mix so you hear it.

[lone crypt]

You can Google the product name and the signal lights you see and you’ll find an explanation of what they are telling you.

(Elgato is a brand, not a product, so make sure which capture card you are using to get the right info)

[surreal quail]

I had got to where the elgato software would see the elgato plugged in finally but it would say this

[lone crypt]

Yup, you found a port with enough power, but not enough speed.
Your port or your cable isn’t fast enough. Or the cable may be failing, if it’s old and was bent a lot that can happen.

[dim vector]

Oh ok thank you!!!

[surreal quail]

okay i will go get another cord and hope that works

what specs should i be looking for

Goign to go to wlamart and hope they have something similar

lol

[lone crypt]

You should rule out the port first. You need to work out that it’s actually a usb3 port or faster

Hd60S needs usb3

[surreal quail]

I plugged it into multiple usb3 ports

as well as c to c

they all gave the same thign

[lone crypt]

USB type c does not tell you anything about the speed. That’s just a connector.
USB c can be for power only, so don’t rely on the shape of the connector

If you’re sure the port is usb3 then it could be the cable.

You can use usb tree viewer to see the actual connection speed and maybe find a problem.

[surreal quail]

What’s speeds do I need

[lone crypt]

#capture-cards message

[surreal quail]

That isn’t working for some reason

I can’t click it

[lone crypt]

It’s just scrolling up a couple messages where I said the hd60S needs usb 3.0 😎

[surreal quail]

okay new cable swaps the message to no signal I think that is a step in the right direction?

I have the USB plugged into the pc where i want to capture from and HDMI plugged into the GPU of the PC that I want the capture to go to

[past basin]

No signal will also show up if the signal is not compatible for some reason.

Do you see a "Source" in the top right section if using 4K Capture Utility?

[surreal quail]

I got a source by plugging in the hdmi in I thought i didnt need it with the USB c connected for some reason

now I've gotta figure out how to get it to display on my second computer

[viral bloom]

Does anyone know why I can’t see my ps5 screen on my pc? I tried searching it up but I found nothing, everything is plugged in the way it’s supposed to, but is there a software I have to use to view my screen?

[crisp crown]

since you didn't specify, do you have the Elgato 4k Capture Utility installed?

[crisp crown]

here is what I tried when it said 'no signal' on my capture utility screen : https://www.reddit.com/r/elgato/comments/1d8ig6v/hd60x_no_signal_on_monitor/

I guess start with this : DISABLE HDCP, VRR, 120HZ on your PS5 video settings? and ENABLE 1080p in PS5 settings + in EDID Settings (4K Capture Utility)

hope this helps! let us know how it goes and what you've tried

[viral bloom]

Sorry I only just seen this, I have the HD60X

[viral bloom]

And do I HAVE to have 1080p because I don’t think my monitor can run it..

[viral bloom]

And there’s no “no signal” it doesn’t pop up at all, is there an elgato app I need to view my screen? Or does it just pop up as a tab on my computer

[crisp crown]

I also have the HD60X that's why I sent you that link

[crisp crown]

yes you need to install the Elgato 4k Capture Utility app

[crisp crown]

https://www.elgato.com/us/en/s/downloads

[past basin]

It doesn't have to be an Elgato app, but you do need something, yes. I'd go with 4K Capture Utility that Envy is talking about to start off, since it's fairly simple to setup. If you're on a mac instead, use Quicktime.

[crisp crown]

true I am on Windows and I prefer using the elgato apps with elgato products just to make it easier for myself haha
thanks for expanding the answer !

[past basin]

No worries, only mentioning it since there's currently no Elgato capture app for mac.

[viral bloom]

Ohh okay thank you

I was doing research it all it was saying was “you need a steam deck” and I was NOT tryna spend another $800

[crisp crown]

no you should be able to run 720p as well

[viral bloom]

Alright sweet that’s what I’m running rn

I’m downloading the link you sent and I’ll lyk how it goes

I have already downloaded the link you sent and its only showing "change, reset, remove" but "change" is unavaible

[crisp crown]

so that means you installed it so you have to open the app to set it up

[viral bloom]

I feel so stupid,,, it was in my search bar i was looking on my desktop..

[crisp crown]

happens

[viral bloom]

Thank you so much though

[crisp crown]

no worries !

[errant anvil]

who can help me with audio elgato hd60 dual pc

[past basin]

Drop the issue you're having with it in the channel and any volunteer how knows how to fix it will get back to you when they're around.

[errant anvil]

my audio output and input work work on my stream pc i can see display on obs but that's it i have bought a 3.5 cord a mixture and don't know what to do with it. I watched many videos and cant find a solution. My headphones are usb so cannot connect them into the mixture and so is my mic. Hyper x headphones Hyper x quadcast mic

[past basin]

Do you mean a 3.5mm mixer?
Is the mic on the gaming PC or the streaming PC?

[errant anvil]

gaming pc and ill send pic of what i bought

[past basin]

Okay, that's a standard audio splitter, not what you need here if you have a USB headset.
How are you getting audio from your gaming PC to the streaming PC? Are you using an AUX cable or sending it over HDMI? Are you using any software on the gaming PC to split it there?

[errant anvil]

no i have no idea what im doing how do you send audio through HDMI?

[past basin]

There's a few ways - the easiest is to set your Windows default audio device to your HDMI connection (which shows up as your monitor or capture card)

You can also use software mixers to do it like Wave Link or Voicemeeter

[errant anvil]

Do you have a recommendation guide of how to do this

[past basin]

Not offhand, but there should be a couple dual PC audio guides in #1291136160676188172 I think

I stand corrected

Forgot that channel was reset when they changed the post styl,e

[errant anvil]

Oh:(

[past basin]

Wave Link is likely out in your case - it requires a Wave USB device like a Wave XLR, XLR dock, Wave:3 mic, or a Stream Deck+ to run it, and it'd have to be on the gaming PC.
Is the mic you're using on the gaming PC or the Streaming PC? That will affect options

[errant anvil]

its on the gaming pc

[past basin]

Okay, the easiest option here is going to be a program called Sound Capture, that's bundled with Game Capture HD. It isn't as flexible as Voicemeeter, and by default won't mix in your mic, but it's a lot easier to setup and we can use Windows sound to mix the mic in after. I'm assuming through all of this you want to be able to hear the audio on the Gaming PC while still getting it on the streaming PC correct?

[errant anvil]

correct

i tried donwloading it and this pops up Note: This software is no longer supported. For recording, we recommend using 4K Capture Utility. For streaming, use OBS Studio or Streamlabs Desktop.

[past basin]

That's fine, we only want the audio bit from it, not the whole Game Capture HD app. It's discontinued but still works for what we're doing here.

You can grab Game Capture HD from here: https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows
Install it on the Gaming PC, and open "Sound Capture" (we don't care about the video capture app, but Sound Capture is part of the bundle)

Set Sound Capture to PC Gaming.
It will set itself as the default sound device on the computer.
Next in Sound Capture, in the settings section down below, there's two drop downs. Frist one if for where you want to hear the audio - set that to your headset. Second one is for where to send the audio to - that needs to go to HDMI. Depending on how you set up your cpature card, that will either show up as the capture card, or as you rmonitor (if there's a monitor in the HDMI out of the card)

Once those two are set, make sure you get audio on the streaming PC and in your headset, and then we can move onto getting the mic in there

(the PC gaming section looks like this)

[errant anvil]

Sorry for being a nuisance but i cant find the place were it says sound capture

[past basin]

You downloaded and installed Game Capture HD correct? It includes Sound Capture. Once Game Capture HD is installed, you should be able to type it into the start menu and it'll come up

I may not have been clear that you needed the whole app installed, sorry

[errant anvil]

i have a hd60 s?

I did reconnect and nothing happened

[past basin]

That looks like the driver for the old Game Capture HD device, not the Game Capture HD app

Did you grab the software from the link I put above?

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[errant anvil]

yes

is it the first link?

[past basin]

No, its' the 3.70.56 link

This one

[errant anvil]

Alright I have done everything you have said but one problem that I’ve been running into is not seeing a output option on my streaming pc

[past basin]

We're not worried about the streaming PC right now, just the gaming PC.
The audio from the gaming PC will be an input on your streaming PC

[errant anvil]

my gaming pc audio is working and its set to elgato sound capture

[past basin]

Good, and is the streaming PC able to hear it too in your capture software?

[errant anvil]

when you say capture software you mean obs or was i suppose to download sound capture on software to

[past basin]

OBS is fine, wasn't sure offhand which app you were using for the capture

(if you didn't turn on audio monitoring for OBS you might only see the volume meters moving and not hear it)

[errant anvil]

it doesnt move and i cant hear anything

[past basin]

On Sound Capture what are the two devices you set in the PC Gaming tab?

back on the gaming PC

[errant anvil]

my headset than the second one hd60s Nvidia high definition audio

[past basin]

Did you have a 3.5mm cable going to the capture card before?

[errant anvil]

i didnt try it because i didnt know what i was doing

should i connect the 3.5 to the capture card then the other end into what?

[past basin]

hm. Okay, before we go testing anything else, if you grab 4K Capture Utility from https://www.elgato.com/downlaods the close out OBS and test with that, can you hear anything?

[past basin]

No. Just wanted to be sure you didn't have it hooked up that way before, based on the stuff you'd ordered before

[errant anvil]

This is on the gaming pc

It says this

[past basin]

Sorry that one needs to be on the streaming PC.

[errant anvil]

oh alright

[past basin]

I want to see if it gets audio since it's quicker to setup, before we spend too much time trying to figure out why OBS isn't getting audio

[errant anvil]

The audio meter moved

it can hear it

the output

[past basin]

Excellent

[errant anvil]

obs is working:)

now just the input

[past basin]

Even better you're a step ahead

By input you mean the mic, correct?

[errant anvil]

yes

[past basin]

Back to the gaming PC then. We're going to copy that into your HDMI feed with WIndows Audio.

Press Windows Key + R, and in the box that comes up type "mmsys.cpl" and press OK

This should open the Windows Sound settings. We want to go to the recording tab and find your mic

[errant anvil]

ok found it

[past basin]

Select it and go to properties. Then to the Listen tab

Here, check the box that says listen to this device, and in the drop down select the HD60 S

And hit apply or ok

That should be all there is to copying the mic into the same audio feed

[errant anvil]

OMG thank you so much ive been struggling for 2 weeks and you made it so easy for me

you were so helpful

[past basin]

No problem, glad you've gotten it working!

Dual PC audio trips up a lot of folks

[errant anvil]

100/5 stars

yeah i was so confused

[past basin]

Because there's so many ways to do it, makes it hard if you're using different guides

[errant anvil]

yeah ima go return those things i bought lmao

[past basin]

Good luck with it!

One quick warning here though - since we mixed the mic in on the gaming PC, if you need to turn it up or down you need to adjust it on the gaming PC. Everything hits your streaming PC mixed together

iirc it has it's own volume control on the mic so that shouldn't be a big issue

[devout stirrup]

Is there anyone here who uses a dual-PC streaming setup and has their monitor connected to the capture card via passthrough?

[past basin]

Some folks do yes. Are you hitting an issue setting up that way?

[devout stirrup]

'No Signal' Issues with Elgato Capture Card on Dual PC Setup

I use a dual-PC streaming setup, and my gaming monitor is connected to the Elgato 4K Pro capture card on the streaming PC via passthrough.

However, I frequently get a "no signal" screen on OBS/Elgato Capture Utility at the same specific points:

It always happens at the same points, never randomly. In some games, when it loads, it's always at the same point. In the browser, when I set a video to fullscreen on YouTube, when I scroll through videos on Steam, or when I receive a stream notification at the bottom right.

It also occurs when I set a video to fullscreen in Windows, and in all these cases, the "no signal" screen looks exactly like it does in the video.

[past basin]

This is normal whenever a display mode changes - the card has to resync. That includes points like games loading (if you're using fullscreen instead of borderless), or putting video like YouTube fullscreen. (I'm assuming it's only for a quick moment and clears up?

The stream notification one is unxpected though.

[devout stirrup]

Exactly, it's only visible for a very short moment, but not on my actual monitor. Just as briefly as in the video. As for the stream notifications, it only happened once, and I also had the feeling that it might be because this window is being displayed with fewer fps or something like that. I’ve been trying to find a solution with Elgato support, or at least get them to confirm if it’s normal, but unfortunately, it's been taking over a month.

[past basin]

It's entirely normal. You'll get the same thing on consoles like Xbox and PS5 somtimes - eg the home menus run at 60 Hz, and if you load into a game at 120Hz or change HDR settings, you'll get the same short No Signal while it resyncs the video capture to the new format

Any change to resolution, refresh rate, or even colour space used, requires a resync. Windows will trigger this when switching display modes too, even if the other settings are the same, as there's a exteremly short display interruption while the OS eitehr switches modes, or hands the video over to another app

[short loom]

Hello everyone I just recently bought an elgato game capture Neo. I realize I can’t use a chat link since it doesn’t have a jack port and my headset is Bluetooth. Is there a way I can keep my headset plugged into my ps5 and my stream can still hear the game audio?

I use a MacBook Air m2 chip

[past basin]

If it's a Bluetooth headset, and not Playstation Wireless, you could try hooking it to your mac and listening through the captured video. There's a very small touch of extra audio delay that way, but you may or may not notice it since it's synced to the captured video.
But because the PS5 operating system mutes the HDMI audio when you connect a headset directly to the console, wired or wireless, and you can't capture the wireless signal, there's not much in the way of other workarounds without changing something else in your setup.

(eg wired headset, Chat Link and get a audio interface for the mac with a Line In or switch Neo for something like HD60 X)

[short loom]

Do I need a PlayStation wireless ?

[past basin]

No, but if your headset is PS wireless instead it won't work on the mac (at least not without a PS Link adapter iirc)

Some headsets may do both

[short loom]

If I get a headset that does both. Will it connect to the ps5 and obs will capture the game audio?

[past basin]

No. What I was saying is you can listen to the audio though OBS by hooking the headset to the computer instead of the console

(assuming you don't need the mic for in game)

Or are okay using the built in dual sense one

[heady bane]

get a audio interface for the mac with a Line In

The Macbook has an AUX port.