capture-cards

[finite fiber]

on it

im pretty sure all my settings are good on it

but still wont pick up audio

[plucky fulcrum]

Do you have wave link software?

[finite fiber]

yes i have stream mix set to my capture card on gaming pc

[finite fiber]

i only have it on my gaming pc do i need wave link software on both

i have it set up in the past and doesnt want to work Atm

[idle prawn]

yh i dont want to use the pass thorugh bc it doesnt support 240hz? but is there any point of me using the capture card then

[idle prawn]

i only wanna use the hd60s to record without if affecting my peformance bc im ps obs will affect my peformance more than the hd60

[lone crypt]

I have to toggle the stream mix one time per boot of the stream pc off and back on to capture card to get it to initialize the audio and start picking up in OBS.

[past basin]

Did you ever change the capture card to Analog audio mode to work with an aux cable or Chat Link? If so it woudl need to be flipped back.
You may also have to check in Windows sound settings to make sure it didn't mute or turn down the card on the streaming PC in error. It's rare but I've seen that crop up when the card gets moved to a different port, or sometimes after Windows updates.

[past basin]

Is this a Dual PC setup? Capture cards only offer performance benefits if you're using a second PC for the video capture and encoding, on a single PC there's no benefit compared to something like OBS Game Capture.

If it is a Dual PC setup you can set things up to have the capture card go to it's own GPU port and clone your screen to it with Windows display settings, so your GPU handles the different refresh rates between the monitor and card. (If it's a console this isn't an option and you'd want to upgrade to a card with a higher refresh rate in passthrough)

[idle prawn]

are you sure? bc it uses the hd60s encoder and not the gpus giving me better peformance?

[past basin]

That encoder doesn't work like a GPU encoder

[idle prawn]

it is dual pc btw

[past basin]

It's from the early days of encoding, and only works with the old Game Capture HD app

Dual PC is fine - you'll be using the second PC for the encoding there

takes the load off the gaming PC

[idle prawn]

but then are you forced to use the monitor pass through?

[past basin]

No, like I said above you can setup a cloned setup

Assuming you have a free HDMI port on the GPU for the capture card

[idle prawn]

how would that work

[idle prawn]

yes

[past basin]

If it is a Dual PC setup you can set things up to have the capture card go to it's own GPU port and clone your screen to it with Windows display settings, so your GPU handles the different refresh rates between the monitor and card.

[idle prawn]

explain more

[past basin]

Basically just plug the card into the GPU, and use Windows Display settings to duplicate your main monitor to the card

[idle prawn]

yes

[idle prawn]

then after that?

[past basin]

That's it. It should now be going to the streaming PC you have the capture card connected to.

[idle prawn]

ALRIGHT

[pliant crypt]

Hi! I would like some help in regards with my capture card please. 🤧

I currently own the Elgato Capture Card HD60 S+. I’m currently using a dual setup with two towers and 2 PlayStations on this setup as of now.

Before this setup, I used a Dell laptop for streaming purposes and a tower, that is focused for gaming. This setup with the capture card worked perfectly. Until my laptop was not handling enough, I made the decision to jump into buying another tower (PC) that will focus on streaming. As soon as I setup this new tower for streaming, I plugged the capture card in and it worked for a while!

My current issue right now is that everything works fine and dandy at a good period amount of time, maybe 30 minutes and it shuts down to becoming a black screen. I constantly deactivate and reactivate through OBS and there’s no use. It takes a while to have it back up & running unless I force close my OBS and open my 4K Utility app to reset. Or if I have to plug and unplug. But this is not ideal for a smooth stream.

Please, is there a way to fix this? 😞

[tough halo]

hi, all these new AM5 boards seem to have two USB 4.0 slots (total 40gbps?) - would two 4K X devices be the max I could connect to them for UHD inputs?

Seems like upgrading to AM5 means I need to ditch my internal quad HDMI 4k card - so trying to figure out if I can just connect a bunch of 4K X's

[warped ledge]

idk, i woudln't ditch it, as it may be compatible, unless you want to go that route.

[tough halo]

Ah, I just mean that if I use the 2nd PCIE slot on most of these boards, it takes resources from either M.2. slots or the other PCIE

figured it might be safer to just see if I can get 5 4k inputs in via USB

[warped ledge]

if the board is capable, sure but where the usb lines are remember that power is shared with other ports as well.

[ruby pilot]

I tried disabling my sidetone from corsair icue and that didn't seem to help. It's still doing it even if i mute the headset in icue, or with my mute button

[tough halo]

ahh, I wonder if there's a way for me to supplement power in between the PC and the Elgato

[warped ledge]

Like an external egpu chassis? I’ve seen it done with a cap capture card.

[fierce sandal]

Hey everyone

Im in desperate need of help

I set up my 4K X capturee card and connected it to my PC and PS5

My ps5 gameplay was showing up on the game capture application on my PC

I disabled HDCP on my PS5 forit to work

Its still disabled however the 4K X application is saying no game captures detected when i turn on my ps5

How do i fix this. Its so frustrating because it was working before and now its not for no reason at all

If anyone can help it would be much appreciated

[past basin]

Is there any light on on your capture card when it's plugged in?

If not check the cables and USB port

[amber gate]

anyone has a video explaining how to use dual pc for streaming with elgato hd60s

[rose needle]

We still in this age and time?

🤓

[rose needle]

Will this ever be fixed?

Because:

[past basin]

What is it blocking?

[past basin]

I had to google that first bit since you didn't share any context. https://help.elgato.com/hc/en-us/articles/9482241809805-Issues-with-Valorant-and-Elgato-Capture-Devices

As it says this affects the DirectShow cards, so the internal series. All the newer external ones are UVC and shouldn't hit this, if it's something that's still in placee

[bronze copper]

I have the 4K Pro with 2 PCs. Everything works seamlessly. Except for league of legends. Anytime I load into a game, my gaming PC freezes and I have to hold the power button to reset it. Can't find anything on the internet about this issue.

[past basin]

Which PC freezes, the gaming PC I assume? Did you connect the card via display cloning or via passthrough (GPU to HDMI In on capture card, HDMI out to monitor)?

[bronze copper]

Gaming pc freezes. On gaming PC, I connect HDMI out on the gpu to hdmi in, on the elgato on streaming pc. For my gaming display, I use display port out on the gpu to my main monitor

[past basin]

You might be running into an issue where you're cloning the display then - are you running the game in borderless windowed or fullscreen? Typically Borderless windowed works better with a cloneed setup like that

[bronze copper]

do these settings look right for the 4Kpro?

[past basin]

Seems like it should be fine - looks like you set the EDID to 1080p previously?

[bronze copper]

yes it's been on that

[past basin]

Looks solid. So did trying it Borderless in the game's video settings not help?

[bronze copper]

No it still crashes my whole PC. I'm running 240fps cap and Borderless in league. Might try to mess around with uncapped and see if it changes anything

I just don't understand. League is the ONLY game that does this

[past basin]

Might be worth checking with Riot support too, in case it's a known issue with multi monitor setups (since to thee gaming PC the capture card is just another monitor)

GPU driver update might be wortha shot too

Maybe switch to the Studio driver if you're using the Game Ready one, or vice versa

I see a scattered post indicating leage might do this if VRR is on too, but those are old posts, not sure how accurate they are

[bronze copper]

I don't even have the VRR option in windows, but I do have GSYNC disabled

wait I was wrong, I have it enabled. i will try disabling it

still no VRR option

[mighty obsidian]

My capture card keep freezing my gaming pc but when I unplug it. It unfreeze what is happening?

[past basin]

Any chance you're also playing League when it happens?

[mighty obsidian]

No

[past basin]

What are you doing when it locks up?

[mighty obsidian]

So I was in my display setting on my gaming pc trying to get my monitor up to the max hz but I didn’t realize I was on the Elgato tab in display and put it to 240hz. And now every time I plugged it in it freezes

[past basin]

ah. I'm actually ssurprised tha trips it up sicne the card just shows up as another monitor

If you press Windows Key + Ctrl +Shift + B, does it reset the display and unlock? If not I'd probably reboot the PC in safe mode to set the refresh rate back

[mighty obsidian]

The display reset didn’t work I’m doing safe mode now, which one do I click to reset?

[past basin]

Startup settings if I recall

Should eitheer give you a menu of safe mode options or reboot to a menu with them - been a while since I've been in there honestly.

[tough halo]

do we know what the power draw of the external 4K X is? trying to see if I could get 4 to work at the same time on an ASRock Tachi X870E

[mighty obsidian]

Yeah it said hit a certain number to enable safe mode. Which one do I click

[past basin]

4, for the normal safe mode

5 is fine too

You only reeally want to get into there to reset the display settings - most options for the display may not even be visible in safe mode, but you'll be able to set them low so you can reboot back into normal windows and set things normally

[mighty obsidian]

Ok I’m in it but it’s showing only 1 display and it’s not my elgato

[past basin]

Is the capture card still plugged in?

If so try unplugging the main display a moment to switch it over.

It might not drive multii displays in some safe mode setups

[mighty obsidian]

Capture card is plugged in and I unplugged my other monitor and still only shows 1

[past basin]

Ah, this is multi monitor plus capture card is it?

[mighty obsidian]

Yeah

[past basin]

I'd turn on the capture softwaree on the streameing PC and unplug all the other monitors besides the capture card

[mighty obsidian]

Ok

Now what?

[past basin]

Change the refresh rate to something like 60, where you set it to 240 eaerlier, then shut down and put all the montiors back and reboot

Noramlly that should get it to save at the new refresh rate so you can get back into Windows normally while it's connected and change anything else that needs changing

[mighty obsidian]

And this is all on the elgato capture software right?

[past basin]

You're looking a thte gaming PC through that software right? You're trying to change that setting in Windows on the gaming PC

[mighty obsidian]

Oh that, its tell me I have no signal from my capture card

[past basin]

ah

Have a HDMI display you can connect in the HDMI out of the card to see if it's just an incomaptible signal coming through? Safe mode on some systems may drop the signal lower than what the ecapture card can render

[mighty obsidian]

So plug in a the hdmi into the OUT on the card instead of the IN?

[past basin]

No, plug a monitor into it for passthrough

if you have one that has a HDMI port

[mighty obsidian]

Oh I see so keep the hdmi IN in the card and have a monitor hdmi and plug it into the OUT on the card?

[past basin]

Yes

if there's any signal going through at all it should pass through to the monitor then

If it doesn't just reboot the PC and hope the graphics settings reset by accessing it in Safe mode

[bronze copper]

okay so ive tweaked some things. league loads, but if i alt tab it crashes and my whole PC freezes

[mighty obsidian]

Still no signal and ok I’ll try that

I thinks it’s fix now thank you

[past basin]

Glad to hear it

[past basin]

What even is league as this point? D:
Can you disconnect the captrue card for a moment, and try alt tabbing with only the one monitor connected?

[bronze copper]

done, it doesnt crash

im testing something now, in task manager checking the Disable fullscreen optimization.

gonna see if it stops the frezzing

[mighty obsidian]

Now I’m not getting any audio through to my streaming pc 😭

[past basin]

That's fine, safe mode might have reset something. How were you sending it over there before? Sending all the audio via HDMI or using something like Sound Capture, Wave Link or Voicemeeter to split it to the HDMI?

[mighty obsidian]

Voicemeeter

[bronze copper]

it still crashed

bro like WHYY

WHYNMAN

[past basin]

Yeah, make sure Windows default audio device is still pointing to the Voicemeeter virtual cablee. If it is check that Voicemeeter is pointint to the right outputs in the hardware output section

[mighty obsidian]

ok not sure what i was pressing but now it works , thanks for all your help dawg

[past basin]

Glad you got it sorted out

[bronze copper]

https://tenor.com/view/itadori-itadori-yuji-jjk-juju-cry-gif-9437012985854787460

I will never be able to use this elgato

[past basin]

Sadly I've not run into this before - but I also haven't touched league since the original alpha. I know Riot's anti cheat interferes with a lot of stuff. This was a multi monitor setup right? If you disocnnect the cpature card and clone the two monitors does it still crash?

[bronze copper]

ive since found out, when my PC freezes I can simply unplug the display port cable from the monitor, plug it back in and it unfreezes

the league curser is being used when i alt tab back into firefox

i have it cropped bc personal info

but i feel like this is part of the problem

i wonder what is causing this

[fading latch]

well found a problem never seen before. start up HD60 and Game capture HD and within a few mins it crashes

this is a new thing never seen before. however. it does it only on my older laptop i got but not my newer one.

got video of it as well

[bronze copper]

I’m just gonna try really hard to not alt tab while playing league but I’m stuck with this issue for now

[drifting gorge]

hi so im having a bit of trouble

i recently moved from streaming off of my mac to my pc, and with that my capture card wont pick up signal to my tv, and when it does it works with no issue for about 15 or so minutes and then the video cuts out. there is a blinking red light on the card as well, which i cant seem to find a reason as to why its not working

[warped ledge]

which card, and what settings are you using.

[warped ledge]

if you don't mind me asking what's the reason for alt+tabbing?

[drifting gorge]

hd60x

[warped ledge]

are the drivers updated?

[warped ledge]

are you in a usb 3.0 port?

are the bios/drivers updated?

[drifting gorge]

and what settings am i looking for? the issue seemed to fix itself but im hoping it doesnt come back

[warped ledge]

do you have any pending windows updates?

[drifting gorge]

yes

yes and no

[warped ledge]

are you using OBS?

[drifting gorge]

yes

[warped ledge]

yes to what no to what?

[warped ledge]

I have a video in #1291136160676188172 that might help

[drifting gorge]

yes to the usb 3.0 and no to the updates

alrighty i'll give it a look

[fading latch]

everything is updated.

it also updated again just a few hours ago and yet to check if that changed anything. will know in a bit

[bronze copper]

ur fine and its because i look at builds and guides during my league matches

on firefox

[warped ledge]

Thanks for sharing, try borderless. See if that fixes it.

[fading latch]

updated my laptop and nothing changed. still crashes

[earnest ledge]

Hello, i just ordered a capture card neo. Can i use a Chat link cable with that?

[past basin]

Chat Link will not work with Neo directly as it doesn't have a Line In audio jack like the other external cards - but if your computer has a Audio Line In jack (usually a blue jack on the sound card/motherboard), you can use that in it's place.

[spark wedge]

Hi there, struggling to capture audio from my playstation 5 to OBS... the gameplay image is fine, just no audio... (not really sure where to begin)

I've got the HD 60 X

[carmine hornet]

hey dude! have you had a nose over this and chekced the vods? https://help.elgato.com/hc/en-us/articles/5329003032973-Elgato-Game-Capture-HD60-X-PlayStation-5-Setup

[stray storm]

what edid mode should i have it on

elgato hd60x

[past basin]

If it's working, leave it at merged. If it's not working, try display, and if that doesn't work Internal. The options are only meant to be used when the default ones aren't working

[past basin]

Do you have a headset connected to the PS5 by any chance? That mutes the HDMI audio feed and may require a product like Chat Link Pro to get the feed from a wired headset instead. It's one of the most common issues.
Other than that check the PS5 is set for Linar PCM audio. It would help to know what app you're using, and if you're on mac or Wwinidows as well

[rose needle]

Still in place sadly.

[spark wedge]

@past basin would it be possible to see my settings on my twitch channel twitch.tv/wonderfpstv

I have a wireless headset linked to my PS5 right now, would that affect anything?

[stray storm]

what hdmi switch can i use for the hd60x

do you have any i could buy off amazon

preferably one that supports 4k 120hz

[past basin]

Yes - if a wireless headset is attached the HDMI audio feed going to the capture card will get disabled by the PS5. To confirm, disconnect the headset and see if the audio works

[stray storm]

i'm having to plug hdmi cables for now which is not ideal but i don't have a choice

[past basin]

4K120 requires HDMI 2.1 - HD60 X is a HDMI 2.0 card and will cap at 4K60. If you're not planning to upgrade to a HDMI 2.1 card like 4K X in the future, that'd be overkill.

[stray storm]

ohh right, then which one is good for 1440p 120hz

i'm fine with at least that

[past basin]

Personally I'm using a little Kinivo B550N with my HD60 X.

[stray storm]

any issues with 120 at 1440p?

also no input delay?

[past basin]

I've never actually tried tbh. That's within the HDMI 2.0 spec though - I do have a monitor capable of that so I can try it after work maybe

Switch shouldn't add noticeable input delay - any delay it adds would generally be under 3ms. There's still slight video latency on the capture card though, if you're not using the HDMI out to a monitor for passthrough

[stray storm]

oh dang yeah i need something that's lag free

the hdmi switcher i had was good as it didn't have any delay

let me know how you go if you test it after work tho

[spark wedge]

@past basin still doesn't seem to work, i might have to call you guys later

i am live on twich now, if u wanna see my settings

[past basin]

If you're looking to call the official support instead of the community support. #official-tech-support has the link that will also have the number.
I'm tied up in a meeting at the moment so won't be able to check for a little bit

[spark wedge]

ok no problem, many thanks anyway

[past basin]

What headset were you using with the PS5 specifically though? Also if it has any kind of USB dongle it would need to be removed to get the console to switch back to HDMI audio for the capture card

[spark wedge]

um it was the turtle beach 700 (newest ones)

and yeah i removed the dongle as well...

i tried without headset, with analogue headset... nothing seems to capture the audio

[past basin]

If you check the PS5 sound settings does the Audio Output shot it's set to HDMI?

[spark wedge]

yes tried that

[past basin]

Analog headset would need a Chat Link to split it off, you'd want pure HDMI to make sure this is the only problem

[spark wedge]

i also have a chat link cable...

nothing seemed to come through with that plugged in either

[past basin]

Oh, if you have a Chat Link cable, go into 4K Capture Utility, in the settings and under the device section set it to Analog audio

The card won't switch to the analog jack on it's own

[spark wedge]

hmm ok

[past basin]

The Audio Input there is what you're looking for

Whie you're using Chat Link this PS5 sound setting should be Controller Headset as well

[idle prawn]

Can you use the hd60s to just record without the monitor pass through

[past basin]

Yes

[idle prawn]

Alr

[bronze copper]

https://x.com/dety0/status/1860066053004611595?s=46&t=klR7CJNT8wYomIKBCICkrQ

Dety (@Dety0) on X

. @ElgatoSupport @Videophile

Elgato 4K60 Pro MK.2, Streaming PC 8700K freezes the gaming PC when alt+tab full screen games.

The capture card is running the latest firmware, updated today through the 4k software. . HDMI have been replaced

Is there any logs we can get/provide?

Twitter · Nov 22, 2024, 9:01 PM

I found someone with the same issue as me. Still no fix :/

[past basin]

I thought it was your gaming PC, not the streaming PC that was freezing up?

[undone olive]

Help Requested. My Game Capture 4K Pro Mk2 card captures HDR video just fine but ANY/ALL FFMPEG based editors crash when I try to trim the start of the video. Sometimes it blue screens and reboots my PC. Even ffmpeg command line will crash with a libx265 buffer overflow error when doing nothing other than trimming start frame. 4k capture util says I have latest s/w and firmware. Out of ideas

[warped ledge]

I have a question for you, what program are you using? What editor are you using?

[warped ledge]

Well, I’m reading that this is in full screen, try borderless

[potent pebble]

Hello I need some help i have the "Elgato HD60X" And im attempting to use my IOS AV Adapter Hdmi to stream my ios device onto the 4K capture utility app and no matter what i do or what setting i use i seem to not be able to get it to work ive searched on youtube reddit and even quora and no help is there anyone that knows how to fix this ? (edit: if someone does help me be sure to tag me for i do not have notifications on and need a @ for me to know someone helped me Thank you so much in advance and sorry i dont know how to do punctuation im still learning its a long story)

[stray storm]

i can definately say that changing the edid to internal made a big difference visually for the xbox series X

and i can now do 120hz too

[past basin]

Glad you got it sorted out

[lilac condor]

Hello, I just bought a Game Capture NEO

I have spent the last 2 hours trying to get picture to work on my M4 Mac Mini

I have tried using an OLED Nintendo Switch and a Nintendo GameCube with an AV to HDMI adapter, and I am getting absolutely no picture coming to my Mac, but the HDMI OUT seems to give my picture separately to my monitor

The only picture I am getting is an Elgato logo that says “No signal”, and it flickers for a second when I turn on my Nintendo Switch in docked mode

I have changed the EDID 3 different times with no luck on anything

I have used 2 different USB-C and Thunderbolt ports, the light keeps flickering on the machine and rewired my HDMI setup on my monitor and my devices muitiple different times. Any help is greatly appreciated

[lilac condor]

I am not sure if my unit has a defect, since I got no way of knowing.

[stray storm]

i have a question, is it ok to leave the resolution on automatic in ps5 settings? will it be ok for the elgato? i launched spiderman before and it kinda did the resolution too big before correctly switching from 4k to 1440p just wondering is all

so far it's only done it once but otherwise everythings working fine

[slow crystal]

Quick question, why is my refresh rate running off my elgato and not my monitor? My monitor is 240 hz and its only giving the rate of the elgato and in Invidia Control Panel is 240 hz and advanced display settings is 240 hz aswell

[stray storm]

the elgato bottlenecks the signal at what ever it can support

[past basin]

If you're using a cloned setup and not passthrouh make sure you cloned the monitor to the capture card and not the capture card to the monitor. Windows will squash the refresh rate to the capture cards if it iss the primary display

[delicate skiff]

whats wrong with the program and drivers now I had a i9 9900k and i upgraded to a 9700x windows now hates elgato and this weird laggy issue

[round sapphire]

dose anyone know how to fix the black screen on the capture card utility app on windows all I can hear is the sound and no picture, I've tried everything uninstall and reinstall the 4k driver and the app I restarted the pc as well and its not fix at all

[past basin]

What capture card is this, and what firmware version is it running?

[round sapphire]

4k X

[past basin]

What card are you using, what applications are you using it with (4K Capture Utility, Game Capture HD, Other)? Iss this a mac or Windows setup

[round sapphire]

MCU: 24.05.31

[past basin]

Ah I hadn't gotten to yours yet, but that's part of what we need

Windows or macOS? And is the card directly connected to a USB 3.2 Gen 2 port?

[round sapphire]

windows

[past basin]

Also is there a monitor or TV in the HDMI out, and if so does it get a picture?

[round sapphire]

that is what i have

thats the problem

[past basin]

Yeah, I got that problem, but there's a number of causes so it needss a lot of info

Is there anything in the HDMI out of the capture card?

[round sapphire]

yes

[past basin]

And does that havee signal?

[round sapphire]

yes but no picture

[delicate skiff]

show your setting in the app please

[lone crypt]

If passthrough doesn’t have picture either, maybe the next step is connect directly to the monitor to confirm there is actually picture being sent

[delicate skiff]

mine was on merge

[round sapphire]

here you go

[delicate skiff]

trying changing to input to merge and edid back to default and only change the format to 4k

I got p off with my og capture card so I uninstalled my drivers so I cant look at my app

[round sapphire]

nothing still the same

[devout plover]

Does anyone know if you are supposed to put the 4k60 pro into ur gaming pcs pcie slot or your streaming pcs pcie slot

Does it capture the pc it is inside of?

[round sapphire]

?

[devout plover]

The 4k60 pro

In a dual pc setup

[delicate skiff]

well if you are using the capture to pc it would be gpu to input on capture

[rose needle]

@past basin heyo pinging you since i always liked your replies onto my questions in the past - do you think the CamLink 4k works on the same pc when i play Valorant due to the DirectShow thingy?

i have the pro built in but it gets disabled when i start a riotgames game xd

[devout plover]

Which pc?

[delicate skiff]

gaming to capture card

[lone crypt]

Capture cards receive an HDMI feed and capture that into an app.
So they go in the streaming pc since they receive a copy of the screen from the game pc.

[past basin]

Sorry my Internet dropped out looks like my last reply didn't go through - on the phone there. Are you trying to capture a PS5 or PS4 by any chance, and if so did you disable HDCP in the video settings?

[past basin]

I believe UVC based cards like Cam Link 4K and HD60 X should be unaffected by that issue

[devout plover]

Thanks!

[devout plover]

Thank you!

https://www.amazon.com/gp/aw/d/B0CSJPDYDN?psc=1&ref=ppx_pop_mob_b_asin_title

Can anyone tell me if this is the newer or older model for the 4k pro?

[honest wadi]

Anyone gift me iPhone plzz ?

[delicate skiff]

One thing I wish they would change actually 2 if You install the 4K utility install the drivers for the device like somehow it would know what driver to get. 2 if you remove the program remove all files that it downloaded. But does anyone have a 9700 X and have they turned off memory integrity or do I need to wait for a patch to come out

[devout plover]

Whats the difference between the 4k60 pro and the 4k60 pro m.k. 2?

[delicate skiff]

I have no clue

[past basin]

HDR and VRR support mostly. As well as the newer one is smaller and supports use by more than one app at a time. Then there's the newer 4K Pro that adds HDMI 2.1 support

[past basin]

It SHOULD install the drivers with 4K Capture Utility generally - though they're still available for download separately too. It also shouldn't be downloading anything after installation except the updates to the next version

[devout plover]

So the 4k pro is the best current model?

Also thank you for the clarification

[past basin]

Yes, for the internal lineup. For USB ones, 4K X is the flagship.

4K Pro has HDR at all supported resolutions and can pass though an 8K signal, but 4K X can capture 4 K Video at a higher refresh rate (in SDR) up to 4K144 thanks to MJPEG support

[devout plover]

Interesting thank you! So the advantage of internal is the hdr is supported on all resolutions but the external has an advantage of having higher framerate capture

[past basin]

Yes, 4K Pro has to step down the capture resolution of you go above 60Hz at 4K (though it can still pass though something like 4K120)

[delicate skiff]

mine doesnt i have always had to get the drivers

[past basin]

Do you have an older model card? This might also have changed in recent versions - it's been a while since I checked

I know the HD60 S driver doesn't seem to come with it anymore

[devout plover]

Gotcha that makes sense, tbh im not sure if i should shoot for the external or internal at this point. I have a dual pc setup and i want to stream in 4k to my streaming pc from my gaming pc

[delicate skiff]

@past basin this has also happen to me and windows or elgato wants me to turn off memory Integrity

[past basin]

If you don't have a PCIe slot free with x4 lanes available, go for the external. The external works best if you have a 10 Gbps USB port, but will work with a few modes removed on a 5 Gbps one

[delicate skiff]

ya I got the og 4kpro I dont know the model number

[past basin]

You mean 4K60 Pro? The 4K Pro is the newest one from this year - no longer capped at 60Hz in 4K so they dropped the 60

[delicate skiff]

June 12, 2018

[past basin]

If you have the OG 4K60 Pro make sure Variable Refresh Rate and HDR are off on your PS5 as they can result in strange effects on cards that don't support it

[delicate skiff]

dont have any of that and I only switch mobo

[past basin]

Ah, I saw the PS5 on the attachment you replied to and assumed it was similar. When you say Elgato wants you to turn off memory integrity, do you mean Elgato support? If so I'd test that

Possibly also try disabling memory overclocks like XMP on the motherboard if you're having memory issues resulting in corrupted video

[devout plover]

Im not sure if this motherboard does have an extra 4 lane pcie

https://www.amazon.com/gp/aw/d/B09BGWJD3C/ref=ya_aw_od_pi?ie=UTF8&psc=1

It definitely has 2 pcie idk if both are 4.0 tho or 4 lane

[delicate skiff]

nope when I went to install the hardware drivers it wanted me to disable the memory Integrity and no xmp is off my 9700x didnt like it on and had to pull the battery from mobo just to work again

[past basin]

The second one seems to have 4 lanes according to the manual - just make sure it's not physically blocked off by your GPU and it should be good

[past basin]

Did turning the Windows Memory Integrity feature off help?

[devout plover]

I have a 3090 founders edition in there and its just barely above the 2nd slot

It technically isnt blocking it but it might touch

Also I really appreciate your help thank you so much for ur time

[past basin]

Hmm, tough call - would it block the GPU airflow for cooling? That could be an issue too

If they're that close

[devout plover]

Idk if this is a good picture

But its pretty close

[past basin]

That's a bit closer than I'd like. You can probably get away with it - but if you can a 10 Gbps USB port I'd go with the 4K X instead

[devout plover]

Are those the red usb ports?

I have blue ones and then red ones which are supposedly faster

[past basin]

Red is usually power indicator, key me check the manual on that board again

[devout plover]

Oh okay thank you!

I really cant thank you enough for all ur help

[past basin]

In the meantime, if you need to capture in HDR (not just pass it though to a TV and capture in SDR) check the chart here to see what modes 4K X can do https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

The type C port on the back of it is 10 Gbps

[devout plover]

Could you use type c for this card?

[past basin]

Yes, it actually ships with a type-c to c cable

[devout plover]

Oh thats awesome, i guess its just a matter of picking external or internal now

Do they both allow multiple applications to select the card?

Like for example can i select it in obs and a seperate application at the same time?

[past basin]

Only the internal one has multi app support

[devout plover]

That might need to be the choice then, i do stream with obs and another program and have been using obs virtual camera

To get it to the other program

[past basin]

Yeah - seems like a deciding factor. I'd start there and if it doesn't work return it for the other one

You can kinda do that with the external USB cards with third party multicam apps, that take the one feed and split it into virtual cameras, but you lose some direct control of options

[devout plover]

Does you think id be blocking the airflow of the graphics card too much? My 3090 does run hot

[past basin]

It's hard to tell without trying to be honest

And will partly depend on how hard you're driving the fans already

[devout plover]

My case fans are maxed out

But the gpu is factory default

7 case fans plus 3 more from the AIO cooler

[past basin]

You'd be concerned only with the GPU one

Since that's the one that would be partly blocked

[devout plover]

Oh i see

Do these stickers stay on?

[delicate skiff]

Yeah I got to install the drivers for the capture card to work but the lagging was happening after the install never had the issue before

[devout plover]

One of the stickers fell off

[past basin]

Not as bad as I thought it was going to be

First time seeing a sticker fall off it, but it should hopefully go back on fine if you want it to

[obsidian kestrel]

(4K PRO with PS5 PRO) I see a difference between the broadcast screen and the gaming screen in terms of color and image clarity.

[warped ledge]

Is HDR on?

[obsidian kestrel]

yes

[warped ledge]

Is HDR on via all monitors in use?

Are they the same monitor?

[obsidian kestrel]

no

[warped ledge]

This might be why the colors aren’t matching up. Do a recording to see if the video is in SDR based off settings or HDR.

[obsidian kestrel]

ok i will do it

[obsidian kestrel]

after HDR on

screenshot from streamlabs OBS

[devout plover]

does it have to be on it?

Also for audio do you need to select the capture card to transfer ur audio to it?

Is there a way to select two sound outputs?

[warped ledge]

From what I can see the colors look like they’re matching now

[obsidian kestrel]

from streamlabs OBS

[obsidian kestrel]

from streamlabs OBS on windows 11

[warped ledge]

I can help you cover more on the HDR stuff when I get out of work after the gym so give me until maybe 730 to 8 o’clock CST

If not, I’ll be available tomorrow after 6 PM CST

[obsidian kestrel]

thank you

[obsidian kestrel]

tyt

[gray grove]

I need some help troubleshooting / configuring My Setup . I use a steam deck with a Elgato 4k X on mac

Is this is the right thread?

[devout plover]

Is there anyway to get audio to ur capture card without selecting it in the sound settings?

I want the sound to go to my headphones instead

[warped ledge]

I'm avail

[warped ledge]

for the 4K X yes, but stream deck is in #stream-deck however i could help.

[gray grove]

I was refering to the “steam Deck” console not the stream deck. Can you still help in my case?

[warped ledge]

oh yeah. lol

so what are you encoutering that's causing issues?

[warped ledge]

are you trying to record HDR or only game in HDR and capture in SDR?

[gray grove]

The problem that I'm having is when I'm using the 4K, Elgato capture software. Whenever I use the steam decks official dock and all of the included cables from my 4KX. the output resolution is stuck out 480 P and the game sounds come only from the steam deck. So what happens is I'll be able to. open O. B. S. Studio. and get a video signal that I could use for live streaming, but ultimately the resolution is very low. For example I want to target 1080p. and of course the sounds are not being captured through the capture card. Do you suggest special settings or anything else? I've been racking my brain for two weeks and I can't figure this out myself.

@warped ledge

[warped ledge]

I'll be honest, i sold my Steam Deck, but I was able to achieve 1440p 60

As for the Output settings, and Sound, there is a menu option you have to chnage in Steam Deck.

It shouldn't be stuck at 480p

Because I don't have one on hand, can you screen shot the menu, and I'll navigate

i think the menu is like this (Navigate to Settings > Display. Comb through your Steam Deck settings until you reach the Display subsection. Set your preferred resolution)

for the audio (navigate to Steam > Settings > Audio and ensure the correct output device is selected, such as your built-in speakers, headphones plugged into the 3.5mm jack, or an external device connected via USB-C or Bluetooth; also, check that the volume is not muted and is set to a reasonable level.) also make sure it's default as that internal default should pass through to the capture card.

I recall it's the default speakers

[obsidian kestrel]

game in HDR and capture in SDR

[warped ledge]

that's easy enough, your monitors will need to have HDR turned on, but yoru Settings in Streamlabs needs to be in SDR.

[obsidian kestrel]

how change it to SDR

[warped ledge]

the settings for capturing in the properties should be similar

[obsidian kestrel]

max 60 FPS or Highest FPS

[obsidian kestrel]

it's same not change any thing

[warped ledge]

Highest! 😉

[warped ledge]

do a test recording and see if it's in SDR

[obsidian kestrel]

i will

[warped ledge]

I don't download files, but can you make a viewable clip?

[warped ledge]

Looks normal in SDR

[obsidian kestrel]

yah is good

[warped ledge]

so you good?

[obsidian kestrel]

maybe the monitor is the issue

[obsidian kestrel]

yah thank you

[warped ledge]

the monitors need to be in HDR if you're gaming in HDR, you can turn off HDR, and disbale HDR on the capture card, and your console and everythign would be SDR

you're recording is fine.

it's really preferance now.

[obsidian kestrel]

in live it will be like the video

thanks

[warped ledge]

correct, cause SDR is being captured, not HDR

[obsidian kestrel]

got it

[gray grove]

Okay i’ll dm it tomorrow

[devout plover]

Are there any recommended settings for using the 4k pro for 4k recording/streaming?

[past basin]

Sorry, my Internet was out so I wasn't getting pings. Sticker probably doesn't have to be on it, no. For the audio you can use an app like Wave Link, Voicemeeter, or Sound Capture too split the audio on your gaming PC so you can send one copy ot your headphones and one to your streaming PC.

If you don't need the mic from the gaming PC going to the streaming PC, the Sound Capture app (included with Game Capture HD's download), is the easiest to configure - you just run it, it sets itself as the default sound device, you set it to PC mode, and then you select your headset and the capture card/hdmi as outputs. You can get it from here and install it on the gaming PC https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[devout plover]

Thank you so much!

That was very helpful!

[wind garnet]

Yo I bought an internal capture card for a dual pc stream setup.

The stream pc mobo sadly doesnt have a free PCIe slot.

Is there any kind of dual pc setup that involves plugging the capture card into the gaming pc or am I better off returning the internal card and getting an external?

[lone crypt]

There is no point to a capture card if it’s on the same PC. The encoding still happens using the pc processing power.
You need a usb capture card.

[wind garnet]

Yeah I thought it might be a dumb question but I was praying there was some option thanks tho mate for answering

[lone crypt]

Right like if the card itself was doing the encoding, maybe.
But any modern GPU does this part almost for free, so it’s actually the scene compositing in OBS that is mostly the load on a computer. (For most people)

I had that same question when I first came to this.
Like… why don’t the capture cards encode?…

[wind garnet]

Yeah lmao exactly thanks man for clearing that up

[wind garnet]

I’m on time restraints so I can’t really re order

https://amzn.eu/d/8IfwZuO

[lone crypt]

And I guess they sort of do, partially, in some modes.
But that doesn’t solve the problem because you have to composite the scene with all the sources. And encode that.
Which is generally what hardware encoders on GPU are for.

[wind garnet]

Will this work to let me plug the capture card into a PCIe x2 slot and then carry the process on as normal

A weird workaround but I think it will save me having to return and reorder stuff

Plus I still get the benefits of an internal capture card

[lone crypt]

Oh it’s just that you can’t reach the slot because it’s blocked?

[wind garnet]

I can but it’s a cheap mobo it has only a 16 and 2 2’s

So no slot for the capture card

[lone crypt]

If the card will be ok with PCIe x1

[wind garnet]

This is the slot I have to work with

Then that’s the capture card I’m using

[lone crypt]

So, I think that would work if you can mount it.
You don’t need it to be a full length slot.

[wind garnet]

The new plan is to try make the adapter allow me to plug the capture card straight into mobo

[wind garnet]

Just to confirm that capture card can plug into a pcie x16 right

[lone crypt]

Oh yes,

[stiff seal]

Hi Elgato Team,

I have a question about using the Elgato Game Capture HD60X with my GoPro Hero 11. I’m experiencing significant delay while using the GoPro as a webcam (USB-C to GoPro, USB to computer). I purchased the HD60X hoping to reduce the latency and ensure smooth performance in applications like OBS.

Could you assist me with this? What USB-C to HDMI cable do I need to properly set up the devices? Will this configuration help reduce the delay?

Thank you in advance for your support!

[lone crypt]

GoPro has their own app/driver that makes their cameras work as a web cam.
Capture cards are made to work with hdmi so unless you’re feeding it native hdmi, I wouldn’t expect it to work that way.

[past basin]

If you have a GoPro Hero 11 to use it with a capture card you're going to need the GoPro Media Mod for your camera - there's no HDMI output without it. You'll also need a micro-HDMI to HDMI cable. Once you have both of those it should connect directly to the HD60 X's HDMI input.
I'm not familiar with how much latency is on the Media Mod output, so I couldn't comment on if it'll improve latency or not. Some cameras are lower latency on HDMI output then USB, but not all of them.

[daring chasm]

Had a problem with my HD60x starting today

my game audio just wont play

i normally have it coming through windows with listen to device

it today it wont work any ideas?

[lone crypt]

Windows sometimes resets this setting, like when a driver updates, or windows updates.
Did you check that listen to this device is still set?

[daring chasm]

yes it is set

ive checked everything and the audio is just not coming through

im gonna restart my pc

[woeful kraken]

Hi everybody, I just got the HD60X capture card, to use for streaming, and I got everything working, but I cannot for the life of me figure out how to hear the game sound through my headset. It comes through on OBS, but not the headset. Not sure if it's something to do with the capture card or not

[past basin]

Did you turn on Audio Monitoring in OBS? In the advanced audio settings (either the edit menu, or the gear on your audio panel) the card needs to be set to Monitor & Output. By default OBS adds things with monitoring off in case you already hear it. Audio Monitoring is the audio you hear, output goes to stream or recordings

[woeful kraken]

That's what it was!! Thank you so much :DDDD

[past basin]

No problem, glad you've got it sorted!

[fluid veldt]

Hey guys! I have a HD60S capturecard that i have mainly been using to stream nintendo switch games. Ive been trying to play some PS5 on it recently, but im having something that feels like input delay on my monitor (yes, im using the HDMI on the monitor, not the preview). I know the HD60S is getting kinda old, and i wonder if i should get a newer one for PS5 or if its not needed? Any of you got any ideas?😁

[warped ledge]

Future proofing never hurts, if the budget allows it. This card is going to have a delay. I believe it is between one to 2.5 secs. Depending on the game that you play. Now if you’re using a TV or another monitor connected to out, I would recommend playing off of that versus using the software as preview.

That would really not trouble your needs during a delay

[fluid veldt]

Gotcha! I think what im noticing as a "delay" is the 120hz im used to using ps5 without the capture card, and afaik (after googling) this card doesnt support 120hz passthrough(?). I dont know if i understood it correctly, but the HD60X is on sale here in Norway rn, so i might actually go for that one if it features 120hz passthrough

[warped ledge]

That’s correct this card doesn’t allow pass-through but the HD 60 X definitely does!

[heady imp]

Can the 4K X capture the gameplay of an iPhone 15 Pro Max? I tried to this morning but it gave me the “no signal” error with Elgato written under.

[lone crypt]

I think only native usb c apple devices. Pretty sure.

[heady imp]

Hmm 🤔 I have the WavLink USB C Hub,10-in-1 USB C Adapter with 4K HDMI Port…would that work?

[lone crypt]

No, the port on the phone is not sufficient

[heady imp]

…for the 4K X I presume?

[lone crypt]

I’m at the edge of my knowledge on this, but I am pretty sure it’s about the data rate on the port.
USB c iPhones and iPads can be used with capture cards.

[warped ledge]

They need the adapter that meets the spec requirements.

[heady imp]

Im trying to capture my iPhone 15 Pro Max with the 4K X while my recorder is a Handheld PC

[lofty light]

Hi

[heady imp]

I have 2 docks, one for the handheld and one for the phone. But it seems that I need an adapter for my phone to be captured from the 4K X

[warped ledge]

can your handlheld handle the capture card?

[heady imp]

It has windows 11, it is the ROG Ally X

[warped ledge]

does it me the required specs for the capture card though. there is a certain power bandwidth 3.2 usb needed

min 5gb speed

[heady imp]

I will tell you in a moment, I am currently at work

[past basin]

Site says it has USB 3.2 Gen 2 and USB4, so that should be good. No idea if that APU has a video encoder though, might be stressful to encode with that CPU.

[warped ledge]

that was the other thing I was gonna ask next. lol I'll let you take over. I'm gonna stream soon.

[past basin]

Good luck! I'm just back here with some coffee now. I've got a bunch of stuff to catch up on where my Internet was out yesterday and part of today.

[warped ledge]

Did you touch Grass or Snow?

[past basin]

I took a nap. >_>

And did some chores

[warped ledge]

I would too!!!

[past basin]

And setup my mobile data so I could drive it through my home router in a pinch

Can't get 5G down here in the apartment though, only LTE+ - but still seemed decent

[warped ledge]

LTE is decent

[past basin]

Debated getting a keyboard for the iPad and going to the coffee shop though

[warped ledge]

that is essential

[past basin]

I mean I have a bluetooth one I can use with it - and it has a cover with a stand. But wanted a keyboard cover. $450 CAD was a but much though. . .
Have to track down an audio interface I can use with it for captrue too - learned the hard way about the fact it'll only let you use one audio input at a time

[warped ledge]

that bites

[past basin]

When I hooked up the HD60 X I found out I could get capture card audio or mic audio, not both. I've seen folks work around it with audio interfaces though.

[warped ledge]

Well I'm hopping off, and going live!

[past basin]

it's an OS limitation though so needs a hardware workaround

yeah, good luck with stream!

[heady imp]

I use OBS on the HandHeld but…I have no clue about the cpu or APU

[native zinc]

I installed a 4K Capture Utility update, and as soon as the "setup completed" page in the installer came up it immediately tried to restart my computer. It closed a bunch of programs with work that I had in progress without even asking. How do we prevent future updates from trying to do this?

[warped ledge]

I would suggest saving everything before you do any updates

[native zinc]

Oh, of course! It remains an issue that it unconditionally attempts to reboot without warning, however. Typically an installer will tell you a reboot is necessary when it's finished and offer to start it for you

[warped ledge]

Usually the installer will tell you that it’s gonna cause you a reboot for it to do it automatically doesn’t make sense

[past basin]

4K Capture Utility shouldn't even need a reboot? I even just ran it through on one of my test rigs to confirm I wasn't imagining that. Even installing it from scratch doesn't need a reboot

[warped ledge]

Yeah, I didn’t think I did either, but even if it did prompt somebody it should tell them before they reboot automatically. I’m wondering if there’s something else running in the background. Open a ticket with #official-tech-support @native zinc

[past basin]

Generally most apps without saved changes will prompt before close too. I wonder if something actually crashed out?

[warped ledge]

Same

[cerulean estuary]

my elgato 4k x only works when my monitor is set to 1440p 144 refresh rate and not 240hz, but when its set to 240hz and i use it on OBS it works fine

[kind herald]

I've got a 4k Pro that's capturing video in the capture utility but not passing it through, I've checked the cable going from the card to the destination monitor. Does anyone have any ideas?

[cedar galleon]

Are you an editor?

[warped ledge]

did you need help?

[warped ledge]

checking something. dual pc or console? I'm thinking pc...

[warped ledge]

does the monitor have DSC?

[cedar galleon]

nope just asking

[kind herald]

Unknown, however the monitor works when directly connected to the source system, just not the 4k Pro

[warped ledge]

what monitor is it?

I think it's limited, one sec.

https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

Thisis the matrix for it.

[kind herald]

It's a 1080p monitor running at 60hz

[warped ledge]

so this is yours, but no pictuer at all for passthrough? what is the capture setup as 1080p?

[warped ledge]

I have a video in #1291136160676188172 see if wacthing it helps you with settings, and maybe you get picture, but just to make sure HDCP is off, and OUT is connected to a TV/Gaming Monitor, and IN is connected to your Capture Card, Gaming PC/Console?

[kind herald]

Default

[warped ledge]

what are you capturing?

[kind herald]

Video output from a pc

[warped ledge]

are you duplicating, or cloning?

[kind herald]

I'm duplicating now as a workaround for the pass through not working.

[warped ledge]

was it not working with clone?

[kind herald]

I'm not familiar with the term "clone" in relationship to PC video output, other than a synonym for duplication.

[warped ledge]

yes, there is a guide one sec.

[warped ledge]

this process is the same minus sound capture. it's part of older software. https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

see if this helps.

[kind herald]

I will, thank you.

[warped ledge]

you're welcome!

[kind herald]

The monitor is cloned, when I setup the duplication in Windows it automatically reads as clone in the version of Nvidia Control Panel

[warped ledge]

awesome.

[fallow thorn]

hey can i get some help with my elgato 4k60? im trying to pair it with a 1440p monitor

[past basin]

Is is the original one or the mk2 one?

[past basin]

Check the montior uses DSC (Display Stream Compression) to hit 240Hz. That sort of compression is used on a lot of monitors, especially ones that are a few years old, to hit higher refresh rates - but it'll also prevent a capture card from working with the setup when it activates at higher resolutions or refresh rates.

[devout plover]

Hey do you know why the 4k pro is randomly saying “no signal” for a split second then resuming as normal

[queen sundial]

Got an Elgato HD60X for my PS5. Elgato app is absolute garbage and just gives a green screen. So be it, that's fine, I only need OBS.

Problem is, no audio comes through to OBS through my wireless headset. I had it set up working perfectly before but I'd messed it up somehow. Anybody able to help?

And no, you don't need their 'chat link' cable, nor an aux cable. They act like it's the only option. It's not. I did it without them.

[past basin]

Not enough info here - is OBS indicating audio on the volume meters or nothing at all? Is the headset connected to the PS5 or PC?

[past basin]

Try turning off VRR, or change the EDID input mode using 4K CApture Utility to Internal and see if anything changes

[queen sundial]

Nothing at all. Headset is connected to the PS5 via a 2.4Ghz dongle

[devout plover]

How do u turn off vrr?

[past basin]

What headset is this? PS5 uses one audio stream per user setup - if a dongle is plugged in HDMI audio out gets force muted (though you can turn it back on it'll mute the headset insetad then). Some headsets have a workaround, but ht eonly one I can think of off top of my head is SteelSeries Arctis Nova Pro Wireless, or the headphone share jack with an aux cable on some of the older ones.

[past basin]

Depends on what you're capturing - it needs to be turned off on the console or whatever devivce you're using.

[queen sundial]

SteelSeries Arctis Nova 7X

[devout plover]

Im capturing my 2nd pc

[queen sundial]

It must be one of the exceptions, because I absolutely got it working wirelessly

[past basin]

It's baked into the OS on the PS5. The exceptions are ones with a wired output you can capture instead - Arctis Nova Pro has a dedicated line out for streaming mode to split the audio.
I can tell you were to go to force the HDMI audio back on but then that audio won't go to the headset.
Typically for a setup like that I usually suggest listeninig through the captured audio on the PC if you don't need the mic on the console.

[queen sundial]

I need the mic on the console

Doesn't that introduce audio delay anyway

via the PC

[past basin]

It does yes, though is should be quite short with modern cards

[queen sundial]

I absolutely did it wirelessly. Captured game audio and mic audio.

Although I was using a seperate mic for that

So that'll be why that captured

I just can't work out how to get it back to working properly.

[past basin]

I can't help with that sorry - it's not in the design of the PS5 to be able to capture the audio while a wireless headset is connected, unless the headset itself can split the feed. If it happened before it was a bug I've no idea how to reproduce.
Workaround would be sign in a second controller and use an aux cable to pull audio from that, or use the headset in wired mode with a splitter or Chat Link.
Other than that, or listening through the PC the PS5 OS forces HDMI or Wireless in the output section. Xbox allows you to split game audio and party chat like you're looking to do, but not the PS5.

I have seen stranger things bug out on the console, but I've no idea how to reproduce that

(If I did I wouldn't have shelled out for the Arctis Nova Pro Wireless myself)

[devout plover]

should i change the bottom option to 4k?

[past basin]

Skip VRR/GSync/Freesync for now then and try changing the EDID mode. You can leave the bottom option as it is to test - if it doesn't play nice then you can change it to whatever resolution you're working with (I don't believe it'll list 4K there though)

[devout plover]

Do you mean i should disable gsync on my monitor?

[past basin]

GSync would be the VRR tech on an NVidia capture card, so you could try turnning it off in the game - disabling it on the monitor may work as well

[devout plover]

I thought gsync was good for avoiding screen tearing

[past basin]

It can be - but different displays have different support for it - can wind up out of range for the capture card

[devout plover]

Whenever im in full screen mode of a game and i try to tab out it freaks out and loses display for a bit too

[devout plover]

Ohhh

[past basin]

Yeah, you can give that a shot and see if anything changes

[bronze lagoon]

Device: 4K60 Pro MK2
Software & Version:
Windows/Mac Version:11 Pro
Console/Dual PC: PS3/4 PC
PC/Mac Specs:Ryzen 7 7800x3d
Monitor/TV Model:MSI MPG 271QRX QD-OLED
Are you using the cable included in the box? (Yes/No):
Question/Issue:Hi everyone can someone help me i have a elgato 4K60 pro MK2 that works fine on my old pc but when i plugged it on my new pc it just doesn't recognize it windows 11 on both only difference its the chipset the old one is intel and the new one is amd would that be the problem because I've done everything.

[past basin]

Does the slot you've installed it in have 4 PCIe lanes wired up (noted as x4)? A lot of boards these days dynamically reassign lanes for things like NVMe drives, or additional PCIe deives

[bronze lagoon]

Its plugged in a PCIe 4.0x16

[past basin]

And the manual for that specific model doesn't indicate any splitting right? The model isnt' listed there so I can't look it up.

Did you already grab the drivers for it from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Hardware-Drivers ?

[bronze lagoon]

Yeah

Its a MAG X670E TOMAHAWK WIFI

[past basin]

Good - which slot did you install the card it? It should work in the middle slot PCI_E3. The bottom one won't have enough though. There's no actual PCI 4.0x16 there though - the middle slot is a PCIe 4.0 but only wired for x4 despite having a fullsize slot (so I'm assuming that's the one you mean). The bottom slot is PCIe 3.0 and only x2 despite the full size connector.

(I dislike this new trend of full connectors for slots that arent' wired for it)

[bronze lagoon]

Its plugged on the middle one😔

[past basin]

huh

Yeah, that looks like it should meet the specs all round

Does it show up in device manager at all?

[bronze lagoon]

nop

[past basin]

Does the HDMI out on the card pass throug a signal to an externa monitor? That'd at least tell us if it's getting power

[bronze lagoon]

yeah it works fine on my old pc i tested it just to make sure

[cerulean estuary]

how would i check that i use a 1440p 240hz lg ultragear+ from 2023

[past basin]

somtiems it'll be in the manual for the monitior - sometimes it's not really noted and you'd have to contact their support.

[cerulean estuary]

alright i appreciate the response ill see what i can find i was stuck for hours last night trying to figure it out

[past basin]

If it is DSC thoguh neither the capture video (on the computer) or the external video on the HDMI Out going to another monitor will work though

If either of those are working you can rule out DSC

[cerulean estuary]

would that also be the reason it only works in obs and not 4k capture utility

[past basin]

That'd be something else. Does 4K Capture Utility give any kind of message when that happens?

[cerulean estuary]

sometimes it'll show and it'll be jittering or it'll be a black screen or it'll say 1440p249 not supported when i switch from 240hz to 144hz it works perfectly but i play competitive and need the 240hz

[past basin]

249 or 239? 249 sounds like a res that'd only come from VRR/GSync/FreeSync being on

[cerulean estuary]

239 sorry

[past basin]

239 would likely be broadcast timeing 240. So that tracks

That said the card suppoorts 1440p240 - but at 240 it will step the resolution down to 720p on the capture feed

In order to handle the very high refresh rate

(passthrough to anything in the HDMI out port should be unaffected)

at 1440p it'll handle 144 without step down though. See https://e.lga.to/4K_Pro_Resolutions

That said 4K Capture Utility should be able to ingest at 720p so that's still unexpected

[cerulean estuary]

https://cdn.discordapp.com/attachments/964570958696439818/1314663250851397715/image.png?ex=67549710&is=67534590&hm=b11b6a0713657c7bc2136bdf351232430f984a588a89a3c19aaebbb5fbb9a38c&

this is what i see right now

https://cdn.discordapp.com/attachments/964570958696439818/1314663500894961664/image.png?ex=6754974b&is=675345cb&hm=ddaa50f28af3a6b31d2cfdc099fb0c3ec6276a97f715b747121282040436f5ce&

OBS works perfect apart from having no sound

[past basin]

Do you have these apps open at the same time?

[cerulean estuary]

no i close them each time

[past basin]

huh

[cerulean estuary]

i mean no i dont have them open at the same time

[past basin]

Honeslty I'd probably remmove 4K Capture and reinstall it

[cerulean estuary]

i make sure to close one or the other

[past basin]

Maybe hit the reset defaults button in the settings

[cerulean estuary]

i tried that yesterday but i can try again

[past basin]

Might be worth checking ni settings, under the device tab, if a firmware updates is available too

[cerulean estuary]

fully updated

https://cdn.discordapp.com/attachments/964570958696439818/1314664206238486598/image.png?ex=675497f4&is=67534674&hm=d9526b581a77544fae84da9e84c7e5a49588f0140b01c4f7108a86dae5b98190&

this is after resetting default

[past basin]

In settinsg what is your EDID input mode set to? Display?

[cerulean estuary]

yes

i tried the others but couldnt get 240hz to show up in nvidia control panel

[past basin]

Okay, that sends timings from the monitor ignoring the capture card's supported list. Could be timing mismatch

Huh. Internal should definitely expose 240Hz

IF it's left to default in the bottom box

[cerulean estuary]

ill show you

now i guess its deciding to show 240 hz lol

[past basin]

lol. If the bottom option was set to 1440p before it'd lock you into 1440p HDMI 2.0 spec though - I've seen that trip folks up ther ebefore

[cerulean estuary]

https://cdn.discordapp.com/attachments/964570958696439818/1314665011041406998/image.png?ex=675498b3&is=67534733&hm=6e74629daa3f4acf69da85b50f008544bf62df32f0b5fa58c57bd2008f3e7839&

still black screen though

[past basin]

huh

Does it work if you disconnect the monitor from the HDMI out port?

[cerulean estuary]

maybe restart streaming pc?

[past basin]

Might be a good idea too

[cerulean estuary]

ill try restarting then ill try that

https://cdn.discordapp.com/attachments/964570958696439818/1314665587116474368/image.png?ex=6754993d&is=675347bd&hm=8ae071a6b4d419904b89af22fde6b4cb3af753b0e87362616cb9159c16af0f34&

[stone bone]

lmao iam having the same issues

[cerulean estuary]

after restart

[cerulean estuary]

1440p 240hz?

[stone bone]

1080p 240hz

but its the wrong monitor getting recorded

[cerulean estuary]

didnt work black screen

[past basin]

I'd check in with #official-tech-support and open a ticket. If it's working with OBS and not 4K Capture Utility, odds are this is an app issue

[cerulean estuary]

alright i appreciate your help

[past basin]

Unless there's security software on the system that's blocking some apps from using the card (since it shows as a camera), it should work just fine with both, if the app was working as expected

You could also try an older version of 4K Capture Utility as well to see if anything changes

Maybe 1.7.12 https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes

[cerulean estuary]

alright ill try that

[cerulean estuary]

same issue I'll open a ticket

[fallow thorn]

Blue?

[past basin]

odds are bad HDMI cable or damaged pins on one of the HDMI ports

[fallow thorn]

the hdmi cable should be fine, but the capture card wont capture my 1440p monitor, it just does the typical green and flashing response to the resolution or refresh rate being off.

[past basin]

What capture card is it?

[fallow thorn]

4k60 Pro

[past basin]

Does the card work fine with other devices?

It's important to narrow down if this is a signal input issue or a problem with the card

[fallow thorn]

it worked fine with my 1080p monitor at 60hz, but when i try it with my 1440p on 60hz it freaks out,

[past basin]

And you're using a HDMI 2.0 cable and not somehting like an older 1.2 one right?

[fallow thorn]

just checked, its a 2.0

[past basin]

Any firmware updates for the card if you check setting in 4K Capture Utility under the device tab?

[fallow thorn]

updated the app and used the auto installer for the fimrware

[past basin]

. . . auto installer? You mean you used the update through settings right?

That just does the auto check?

[past basin]

I have never seen that before in my life. But the other part shows you're on the most recent version so it shouldn't matter

Assuming you have the 4K60 Pro Mk2, and not the original

oh that's the driver installer

not hte firmware one. I had to back check the version

Either way you're up to date

[fallow thorn]

yes, mk.2

[past basin]

Is the card hooked up in a passthrough (gou to card, card to monitor) setup, or in cloned setup? GPU to card, GPU to montior, nothing in the HDMI out of the card

[fallow thorn]

gpu to monitor, nothing in out

[cerulean estuary]

https://cdn.discordapp.com/attachments/964570958696439818/1314672828984983572/image.png?ex=67549ffb&is=67534e7b&hm=11e8eabd94468813288079838e8b730da97f12345561441778ea29fa781b2274&

i downgraded and then updated again and its suddenly working

[fallow thorn]

my monitor does have an hdmi port, i could try the othermethod

[past basin]

Interesting - something must have been corrup. Glad you sorted it out

[cerulean estuary]

last thing is my fps meant to be really low on the preview

[past basin]

That might be worth a shot - I'm drawing a blank on why the monitor is blue like that outside cable defects having issues at higher bandwidth.

[past basin]

4K Capture preview will be 60fps at top. Higher than that you'd need to use somehting like OBS

[cerulean estuary]

oh alright

[fallow thorn]

so hdmi from monitor to capture card, and hdmi from gaming gpu to capture card?

[past basin]

No for passthrough HDMI from GPU to the HDMI In on the card, and then from the HDMI Out on the capture card, connect your monitor

oh wait

yes I'm reading that backwards from the way you did

[fallow thorn]

lmao your good, let me do all that

[cerulean estuary]

recordings come out very laggy like 20 fps

[past basin]

What GPU, and NVidia or AMD one?

[cerulean estuary]

1070

[past basin]

hm

[cerulean estuary]

for recording pc

and 4090 on gaming

[past basin]

on th recroding tab in settings is it set to the GPU?

[cerulean estuary]

yeah

should i try built in

[past basin]

You can but that's software based - will put the load on the CPU instead

[cerulean estuary]

the processor is an i7 7700

not sure if thats fine

even if i put recording format to 720p60 its really laggy like 15-20 fps

[fallow thorn]

okay, hdmi to card, card to monitor

[fallow thorn]

okay, hdmi to card, card to monitor

[past basin]

still blue at 1440p?

[past basin]

Huh - does it record fine with other apps like OBS?

[past basin]

What on earth?
Can you swap the HDMI cables between monitor and PC just to be safe? This one is something really odd but looks like a HDMI sync fault

[cerulean estuary]

yeah

smooth

[past basin]

What'st he bitrate in 4K Capture Utility's recording tab set to?

[past basin]

What refresh rate are you pushing agian? Just 60?

[fallow thorn]

i try to set it to 60 but it keeps making itself go back to 120

[past basin]

Huh. That's unexpected, but 120 should be supported too

Does it look fine on the monitor?

[fallow thorn]

monitor looks fine, one thing though, shoudl i unplug the display cable from my gpu to the monitor?

[past basin]

I'd try it just to make sure it switches over

[past basin]

Yeah in pass though it'll just show up as your main screen

Or is that the captured feed looking clear now?

It occurs to me I don't knoow if that's a screen cap or a shot of the capture

[fallow thorn]

its all messed up, windows are infinatly duplicating, it can only go up to 120hz

[past basin]

Is the card installed in a x4 slot on your motherboard? Only other time I've seen cards break down like this above 1080p is when the motherboard slot isn't setup for more than x1

[stone bone]

Not quite sure but its just recording my wallaper not my screen....
iam woriking with the 4k60pro mk2

[past basin]

Did you set the screen up to duplicate mode on the gaming PC? If it's in extended mode it shows up as a second monitor which might not have anything on it besides that wallpaper

[stone bone]

where can i check the duplicate mode icant find it

[past basin]

Windows Display Settings, or your GPU software on the gaming PC

[past basin]

What's the actual manual on that so I can pull the manual?

*model

[fallow thorn]

Manufacturer: Gigabyte Technology Co., Ltd.
Model: B650M C-Y1

[stone bone]

i pressed on the 3rd screen and made it the main one now i cant open chrome cus its caught in the pandoras box

i went back to my normal main screen its still ike this

imma restart my pc brb

[past basin]

I should have looked closer at this - it says right here that there's only 1 PCIe slot with more than x1. You don't meet the minumum requirements for the card - it's not going to go above 1080p without issues. Even 1080p will likely give you issuse if you go above 60hz

[past basin]

So there's two monitors and a capture cards virutal monitor?

[stone bone]

yes

[past basin]

It should still be showing everything somewhere - but what yoou're loooking for is the option to duplicate the screen

[fallow thorn]

so new mptherboard time?

[past basin]

And duplciate your main gaming one, to the capture card

[past basin]

New motherboard, or external USB capture card, I'd say, yeah

Red USB port on the back is 10 Gbps and should work with 4K X I think. Motherboard has a header to connect another USB-C with 10 Gbps too (the red port would likely need a 10 Gbps USB-A to C cable now that I think about it though)

[stone bone]

ok good sir what shall i do now ...

NVVMN

it workesd

[past basin]

nice

[stone bone]

i hope u get paid for this

ngl i would give u major head if i could

<3

[past basin]

lol. Glad you got it sorted out

[fallow thorn]

i know this may seem dumb but can i have the capture card record in 1920x1080 while i use 1440p?

[past basin]

I've never actually tried that tbh - doesn't hurt to try. It might work since the passthrough isn't tied to the PCIe connection, just the capture

[fallow thorn]

alright, so what do i need to do?

[past basin]

Not sure 4K Captre will let you do it or not - if it will just change the recording tab options to 1080p60

Otherwise try an app like OBS Studio and set it for manual resoultion when you add the card

[stone bone]

yo just asking should i change the encoder so the 4k60pro m2 encodes the footage then he sends it to obs or how does it work exactly if i want it encoded by my Capture card then send to obs for minimal gpu usage

[past basin]

There's no built in encoder on the capture card. Typically you'll use the encoder on the GPU to process the video in OBS only.

Most capture cards these days have a hardware encoder built in to help minimize the impact on the GPU (though for ones like NVENC they'll still use the CUDA cores on the card)

[stone bone]

so how do i activate the encoder ... do i do it by choosing it in obs? or in the software?

[past basin]

Either of thsoe two NVENC options are for the NVidia GPU encoder

Use H.264 for things like twitch, and HEVC for things like local recording

[queen sundial]

Is connecting my headset dongle to the PC to get audio via the capture card on PS5 going to introduce delay

because if it does and that really is the only solution then that is piss poor.

[queen sundial]

just tried it

the audio is horrifically compressed and constantly cuts out

[past basin]

Like I said, you can do what you're trying too do on the Xbox (for game audio and party chat at least, there are some limits on other setups) because the console has options for it. On the PS4 and PS5, Sony has the audio locked down to single feed per user. Switch has the same issue. The reason you're not finding a way to do it is Sony has it locked down.
We even said here, Chat Link isn't the only way to make it work - just one of the most cost effective ones. Personally, I went with a SteelSeries Arctis Nova Pro Wireless which has a line out on the base station I can use via AUX cable as a workaround. You can also split the analog audio out from a console since it's just analog audio, which is how Chat Link and some other solutions work - but that won't work for Wireless or USB as those are client/host data connections and the wireless would actually be encrypted on top of it. Some folks work around it by signing in an second controller and capturing the audio via that (though it can have issued wwhen the second user is supposed to get different audio than the first). If you drop the need to go wireless there's a bunch of other things that'l do the job for the audio splitting too - Astro's MixAmp TR Pro, Steelseries GameDAC Gen2, a bunch of various USB mixers.

That said not sure why you're getting any kind of compression artifacting - is Windows Audio Enhancements on? Delay is a knwon issue wwith the PC listening, since the audioo gets synced to the HDMI video processing delay on top of the audio processing, but there shouldn't be compression problems unless there's extra processing going on.

That said what are you running into wwith green screen?

Colour casting?

[queen sundial]

Nope. Just green.

that's it

The PS5 window is just

green

instead of the console

[past basin]

Which card do you have again?

I usually see that when there's not enough PCIe bandwidth on the internal ones

This doesn't apply if it's working in other apps

Unless more than one app is open at a time

Typically for bandwidth issues, it'll work fine on 1080p60 if it works at all, but as you start scaling up either resolution or refresh rate, parts of the screen turn green because there's not enough bandwidth to process it all - and if more than one app is open the second app to open just gets all green - since Multiapp uses more bandwidth.

If that's what you're seeing check the motherboard manaual to see what the spec on the slot is, and if it shares bandwidth with things like NVMe slots or other PCIe slots - sometimes a motherboard even just needs a slot dropped from like PCIe 4.0 x2 to PICe 3.0 X4 in settings or something too

[queen sundial]

audio enhancements were on, yes

no matter, I'll just use the cable

[queen sundial]

HD60X

[queen sundial]

I'm trying to run 1440p 120Hz

which OBS does just fine

[past basin]

ah, HD60X getting green is unusual. Green cast yes, but full green screen is odd since it's a UVC card and uses the OS UVC drivers.

Ah, if OBS is working with it it's the app then

As long as only one of them is open at a time anywya

for that I'd reach out to #official-tech-support

[queen sundial]

honestly the 4K Player isn't the issue. It just seems to be something guides keep going back to

I suppose it makes permanent changes that OBS can't?

I dunno.

[past basin]

It does, but only for things like the audio mode (HDMI vs Analog), and EDID settings

Since those can't be set over UVC

[queen sundial]

Y'know, part of the issue might be that this is running off a laptop

I do not own a PC

might be introducing compression or whatever

[past basin]

Laptops are still PCs, but not a desktop then. Should generally still be fine if it meets the spec

I'm using a laptop myself

[queen sundial]

eh, 16GB RAM, Ryzen... 5. I think.

I can't imagine it would be a problem

[past basin]

I did have too turn off audio enhancments to keep it from trying ti apply noise cancellation to the card though

[queen sundial]

it's not noise cancellation, just really low quality audio

maybe not compressed, I just said that because that's how it sounds

[past basin]

Yeah - there's different effects that get tied into the audio enchancements through

If they're not appying correctly you can just turn them all off by turning off the enchancements

Should also check that things like Dolby are not on, on the PS5 as HD60 X does standard stereo / Linear PCM - other encodings can cause distorition too

[queen sundial]

Linear PCM is on

I'll test it again

well, no, actually

I'll still wait for the cable to arrive

I want to minimise delay

I would get that other SS headset if I could afford it

but I've already got a pricey headset from them

[past basin]

Yeah, the Nova Pro is not cheap, even on their Black Friday sales

Yeah, the audio on that should be pretty much the same, it's only other features like the streaming output port that come with the Pros, and the swappable batteries

[queen sundial]

yup, still barely under $500 here even on sale

$500AUD

that is

[past basin]

Sounds about right - $450 CAD.

Even refrubished they're like $300

But yeah, wireless audio capture tends to be a huge headache

Even wired isn't super easy, but at least there's a bunch of workarounds once you've got an analog audio signal

[queen sundial]

ah well, as long as I can capture everything

[past basin]

That note that Chat Link won't split the mic

[queen sundial]

I have an external microphone

[past basin]

Perfect

[queen sundial]

alright, well, the cable arrives tomorrow. Probably can't pick it up til... Wednesday.

until then, I'll wait

and remove the spew above. I was really pissed off.

[past basin]

Good luck with it - myself and other voluneteers are in and out here if you still have hiccups with it then.

all good

Only other thing to keep in mind with the cable - make sure you use 4K Capture Utilitu to set the card to analog audio when you hook it up

[queen sundial]

will do

[queen sundial]

appreciate the patience

[past basin]

All good, trying to hook it all up can be frustrating. I've been working in IT for like 20 years now, and still get tripped up on some things with it occasioanlly

Good luck with the setup once the cable is in

[gusty nexus]

Hey who help me i have a probleme with my hd 60x y c'ant up a song in windows

[past basin]

Can we get a bit more info on that? Is this a dual PC setup? What do you mean by "can't up a song"? Can't pickup a song from the other PC?

[lilac drum]

can i get a hd60x capture card for free

do you deliver in pakistan

can you sponser my livestream channel for lifetime with hd60x video card

[past basin]

For any kind of partnership requests look at #elgato-partnership . This is a community help channel where volunteers help with tech issues. If you see the title for the channel above, you'll not Elgato doesn't regularly monitor it.

[primal thicket]

i got a ELGATOHD60 AND i want to record game chat audio on my xbox. i have the chat link cable and when i connect it there’s just an echo and my headset is super low but the game chat is loud anyone know how to fix this pls hmu

[opal pecan]

Hey my camlink to sony a7II to OBS studio is laggy why is this ? its 60fps on obs studio but still choppy why?

[deep yarrow]

Dual pc setup, gaming monitor is 1440p 360hz, was working fine on my old monitor 1080p, 240hz, now trying to make the switch and the best I’ve gotten I am so lost lmao

[quiet elk]

so i have this issue with my 60x. white light on the led. if i use obs with it bsod

[exotic olive]

Hi everyone currently just want to confirm if anyone is using a dual pc setup here and has the 4k x elgato capture card do we have to clone the card to the gaming monitor in order to catch the game is this the only way? as I want to make sure my refresh rate doesn't get affected at all,and also does the 4k x support 240hz at all, from what I've read it supports 1080p at 240hz? any help would be appreciate 🙏

[past basin]

This usually happens when a motherboard doesn't have enough PCIe lanes on the slot the card is in to hit the max bandwidth. Do you know your motherboard model offhand, and what slot you've got the card installed in?

[past basin]

HD60 X uses the windows UVC driver so you may want to do a system check on Windows there. White light indicates no HDMI signal detected though. Blue is good signal, red is bad.

[past basin]

It should be able to handle 1080p in passthrough at 240hz. GPU to card's HDMI in, HDMI out to the monitor. Make sure the cables are all HDMI 2.0 or faster, and that the montior actually supports 240hz on HDMI (some only get max refresh rate on DisplayPort)

[past basin]

How choppy are we talking here? Is it choppy in preview too, or just in a recording?

[past basin]

If you're using Xbox make sure mic monitoring is turned off on the volume settings. It'll sound like an echo

[stone bone]

Hey sir i have a question my elgato 4k60pro mk2 does it encode and will help to lessen the strain on my gpu or cpu? ifnot which of the encoder should i use?
i have a rtx 3060 or the ryzen 7 5700X 8c

does it bottel neck each other ?

my friend said so but he is stupid so meh iodk

[exotic olive]

this is the first time I'm using a dual pc setup and I did have the hd60 x card both my monitors are 240hz and yet it's capping at 120hz or less when in the physical game will I have this issue with the 4k x as long as I'm in 1080 resolution it should give me 240 fps in the game too? Just want to make sure my monitor is getting its true refresh rate!

[past basin]

4K60 Pro Mk2 does not have an encoder. Use the NVENC encoder on your GPU. H.264 if you're streaming to something like Twitch. HEVC if you're recording locally.
Only some of the older cards had encoders on them, and they didn't work the same way GPU ones did, they mostly worked to get the video off the card. Your friend may have outdated info.

[past basin]

HD60 X should be capable of 1080p240 too as long as HDR isn't on. If HDR is on the options drop a bit to handle the increased colour depth and data.

[exotic olive]

appreciate all the help here everyone 🙏

[past basin]

what monitor do you have - the specific model number? The manual for it should indicate if the HDMI port can't run as fast a the DP one

[exotic olive]

am I setting it up correctly I have gaming monitor cloned to the capture card?

would that be why I'm not getting the 240hz in my refresh rate?

[past basin]

You can do that - though passthrough would work too, where the monitor goes to the card and the card goes to the GPU, for those settings

If the montior only does 240Hz on the DP though cloning would be the way to go

but you'd also have to be sure you're cloning the monitor to teh card and not the other way around

[exotic olive]

both my samsung monitos are hooked up with display port cables and the capture card is setup with the cables it came with eg hdmi in to gpu then usb to usb c

monitors*

[past basin]

Are the monitors running at 240 hz now?

[exotic olive]

yes in the windows settings it says 240hz,but in the game it says different im confused

[deep yarrow]

Motherboard: Gigabyte B450M DS3H WIFI (streaming pc obvi)
• Slot Placement: The Elgato 4K60 Pro is installed in the [PCIe x1 or x16] slot.
• Additional Context: The GPU is installed in the PCIe 3.0 x16 slot, and I’m wondering if the limited bandwidth has a workaround or would I need to upgrade my motherboard entirely, if so, what would you suggest

[past basin]

Yeah, pulling up the manual for that it only has one actual x16 slot (the GPU one). The other one has a x16 slot but is only wired for x1

This is a common thing on newer boards as some devices like GPUs can use a x16 slot and have one as a result but can also work in an x1. It's what you're running into here though - you don't have a full x4 lanes so the card can only work with lower resolutiosn and refresh rates

[deep yarrow]

Lmaooo So I needa go buy the ASUS TUF GAMING X570-PLUS (Wi-Fi)

@past basin

Is basically what ur sayin

[past basin]

Let me check the manual

[past basin]

Are you playing the game in fullscreen or borderless windowed? Games in fullscreen and override windows settingss

[exotic olive]

so just to clarify the card I currently have the hd60 x only will allow me to game from the monitor at 240hz 1080p? and oh I didn't check actually that what might be the issue then if it's not in correct display so it needs to be fullscreen also yes?

[past basin]

Yeah, as long as you don't use the x1 slots on that ASUS board the other PCIe slot should run at x4 mode, which meets the spec of the card

[past basin]

As long as HDR isn't on, yes. 1080p240 is listed on the supported resolutions here: https://e.lga.to/HD60X_Resolution

It will only capture at 120, but it'll pass through 240 (and you likely don't want to capture at 240 anyway as that'll put heavy load on the streaming computer and eat a ton of storage space compared to capture at 60)

[deep yarrow]

Bet

Thank you!

[exotic olive]

hdr automatically disables on my gaming monitor when I check in the settings when capture card is cloned so that's fine then?!

[past basin]

Good luck with it!

[past basin]

Should be fine, yes

That's normal for Windows too - HDR disables when cloning is on

[exotic olive]

so I can still game at 240 on my gaming monitor and still cap the game

[past basin]

Should be able to yes

Check that your game settings aren't overriding windows though, if it's in fullscreen

[exotic olive]

so as of now as long as my game from game monitor is in fullscreen mode it has to be in fullscreen mode yes? and the refresh rate is set to 240hz in windows the game should also allow me to set it to that when capture card is set up also!?

[primal thicket]

juts messaged u on dm

if u could check would be amazing

[past basin]

I mean more if it's in borderless it'll run the 240Hz Windows is telling you it's at. If you run it in fullscreen some games may have their own optiosn where you have to set the refresh rate. Fullscreen will poll what's available itself and may entirely ignore the Windows optiosn depending on what card you're using

[past basin]

Will tyr to take a look there in a second

[exotic olive]

I'm just going to see if I can get it to work now from everything you have said!

so am I right in saying even tho I have a 4k monitor i no longer will be able to play at 2k anymore whilst in use with the capture card? as the card will restrict me from using any higher resolution in my gaming monitor display settings? Just want to confirm if that's true

1080p is the max? as of now? to be able to get the 240fps?

[past basin]

I've missed something here sorry - I thought this was a 1080p setup?

Also by 2K do you mean 1920x1080, or 2560x1440? Technically the latter is 2.5K or 1440p, but I see monitor makers mislabelling it a lot lately because 2K sounds better

[exotic olive]

I have a 4k gaming monitor with a 4090 rig and a streaming pc also a i7 build and I want to get the 240hz my monitor from the gaming monitor onto my gaming monitor when using the capture card when streaming if that makes sense?

[past basin]

In a cloned setup you can generally let the GPU handle refresh rate differences between your monitor and your capture card anyway - so it should be possible to play at 240 Hz, can capture at 60/120/30, whatever - as long as the resolutions match and you're cloning the montior the card and not the other way around

This works most reliably when gaming in borderless windowed mode though

So if you're cloning it doesn't matter too much, either way. As long as the card supports the resolution

and things are setup in the right order

[exotic olive]

so will I only be able to game at 1080p when streaming at 240hz and not any higher resolutions until a card support that in the future?

I normally play at either 1080p or 2k 1440p when gaming but I'm assuming I can't do that as of now as the cards don't support 240hz so I won't receive 240hz on my gaming monitor?

the capture cards*

[past basin]

If the montior supports 1440p240 it should be fine. The card can't run at that, but in a cloned seutp the GPU will split things up so the card gets a lower signal like 14440p120 it can handle while th emonitor still gets 240

If you were using the passthrough method, where the gpu goes to the card and the card goes to the monitor, this would be an issue

in a cloned setup the GPU sorts it out

[exotic olive]

I'm not sure if I have passthrough method ive got the hdmi in the capture card going with the other end to the 4090 gpu,then the usb c to the usb port on the streaming pc!

[past basin]

That's fine - if you had to clone a display in Windows it's the clone method anywya

That'll work better for your paritcular setup

[exotic olive]

is that correct for a dual setup? and then clone the capture card to the monitor or the monitor to the capture card?

[past basin]

Montior goes cloned to the capture card

[exotic olive]

so if I do it the other way around that might be why my hz is not displaying correctly?

[past basin]

Windows isn't really clear on what goes to what so if you don't get all the modes for your montior one way just set it back to extend and set it up again the other way

[exotic olive]

I need to check if that's what I have done

[past basin]

Run the game in borderless see if it stays the same

If your game runs with VRR you'll likely see it keep changing over time

[exotic olive]

so am I right in saying I can play at any resolution I want to on the game monitor and have my display set to 240hz as normal then the capture card will not stop me from that when streaming and the card will downscale to suit the resolution without affecting my in game display refresh rate on the game monitor?

as I just ordered the 4k x thinking that the hd60 x was holding me back from all of this so I didn't need to purchase the 4k x after all?!

[past basin]

It shouldn't stop you no - the GPU should continue to do 240Hz output to the monitor and split off a copy for the capture card at a lower refresh rate

As long as the cloning is setup the right way around

at 1080p the HD60 X would work even in passthrough (if the monitor does 240Hz on HDMI and not just DP - in cloned mode that doesn't matter)

4K X would let you use the card in passthrough though, at up to 1440p240 or 4K144. That would let you turn on HDR if you needed it (since that gets disabled in cloned mode)

(thouh there are ways to skirt that HDR issue with extended mode and OBS cloning instead of windows cloninig)

[exotic olive]

what happens if I can't extend gaming monitor when cloned it's stuck now with elgato and gaming monitor together

they won't extend

[past basin]

Windows shouldn't let that happen. If you're doing it via the Windows display settings you should have a drop down to let you switch them back like this

If it's not there reboot

If it's still not there tryin using the NVidia or AMD software to flip it back

[exotic olive]

that's all I have

[past basin]

Extend these displays is what you're looking for

It drops the numbers on your setup sinc eyou only have the two

[exotic olive]

it goes black screen then goes back to the same again where it's 1/2

[past basin]

I'd restart the PC if that's happening

odds are the GPU driver needs a restart

[exotic olive]

okay so I don't need to lower my resolution in windows to 1080p then or in the game? I can still play at high resolutions and enjoy the higher resolutions and fps using the capture card same time to stream without any impacts? Just wanted

just restarting now to see if that helps

[past basin]

Should be fine as long as the cloning is the right way around, yes.

[exotic olive]

they aren't separating from each other now!

what do I do now if they won't seperate?

[past basin]

Windows shouldn't normally let that happen - but it does do a thing where it'll leave the new settings up for 10 seconds and siwtch back if you don't say keep it in time. how long is the screen blanking out for?

Other than that, you can usually change that with yoru GPU's software too

[exotic olive]

okay so it has split so I have my vaoture card software on the stream pc loaded up I can see that it's split but now nothing shows on my game monitor

capture *

I haven't used the hdmi out port on the capture card that's not needed right if I'm just using a dual stream setup?

[past basin]

You would have to duplicate them again here - you just want to make sure the monitor gets duplicated to the card, not the other way around.

But yes with your style setup the HDMI out on the card isn't needed

[exotic olive]

I think I've done it the other way around lol

my game screen now shows nothing and the card is appearing to show my game monitor screen on the card now and I have a blank screen on my monitor

[past basin]

Cna you hop into 4K CApture Utility on the streaming PC, and in settings try changing the EDID input mode to Internal

Sounds like mode detection issue

[exotic olive]

my mouse isn't moving on the screen now

I'm not sure what I've done here now lol

[past basin]

double tab CTRL to see what screen the mouse is on

[exotic olive]

okay i have movement again

right so on the display settings now they are both separated

so what does it need to be set to sorry in the game capture software?

the input does that need to always stay on display?

[past basin]

You should only be separating them here to setup the cloning again to make sure it's the right way around.

If it's already back up you can ignore what I said about hte Game Capture software for now

[exotic olive]

I think i might have had my game capture settings wrong

there is a input edid mode and then edid internal should I leave these to default sorry?

on the elgato software

[past basin]

In a cloned setup like your's leave it at Internal

(merged is probably also fine, but Internal is what I'd suggest to be safe)

[exotic olive]

okay so edid mode set to internal and the bottom one set to default?

think this is what's causing the issue

[past basin]

That should be fine

Default exposes all modes the card can do - only set it to a specific one if you have trouble

[exotic olive]

the capture cards is showing steam open but on my main monitor it's not there? I've changed something here i think

[past basin]

Sounds like setting them back to cloned after you separated them isn't working

check that, make sure they went back to duplicate

[exotic olive]

they are not cloned in the display settings

just 1 and 2?

duplicate screen 1?

[past basin]

Yeah, set them back to dupliate

[exotic olive]

so okay that's better

[past basin]

Windows can be tricky with order, I can never rememebr which it calls which but I think you'll want to select whichever is your actual monitor first and select the clone option for 1 to 2 (or 2 to 1)