capture-cards

[foggy sail]

Is the mk.2 even supported anymore i cant even find it on the website anymore

[warped ledge]

Change the edid to display, or internal. Display is usually ideal.

[foggy sail]

ok i will give this a shot

[keen cloud]

Will this work please look into more ?

Please answer?

[past basin]

What are you even trying to do there? The iPad 10 has a USB 2.0 port, no adapter is going to speed that up, any USB 3.0 device or adapter you plug in there is going to be capped as USB 2.0 speeds because that's the speed cap on the iPad itself.

Even if the adapter ran at 3.0 speed, it could only get data into the ipad through that one port at 2.0 speeds

[foggy sail]

Didnt end up work might just scrap it, thanks for you help tho

[past basin]

How are you connecting it and what refresh rates are you running things at? Is it a cloned setup or passthrough?

[fickle dragon]

4K60 Pro MK.2 supports VRR as of a few years ago. If the firmware is indeed up to date, you should be able to enable GSync or FreeSync on your GPU.

[keen cloud]

Ok

[foggy sail]

Its cloned but when i tried pass though same thing. And im running at 240 hz

[past basin]

1080p @240? Weird to get it on passthrough with that since it is evenly divisible by 60fps. I'm assuming you're recording in 60 or 120fps? I've seen it with cloned setups, usually people hitting issues after a driver update, but usually passthrough fixes it

Does it happen with the games in both fullscreen and borderless windowed modes?

[foggy sail]

I haven’t tried recording just purely stream, and I have only tried full screen

Does it matter that the game is at 60fps?

[past basin]

If you're in fullscreen the game running in 60fps shoudl switch your monitor to 60hz mode - fullscreen overrides whatever display settings you're using in Windows. But if it's 60 hz and set for 60 fps recording I would expect no tearing either.

But some games do cloning support really weird as a result of taking over GPU control from Windows in fullscreen mode - I'd test in borderless and see if that resolves it

[foggy sail]

Ok I’ll give borderless a shot and it’s Funny cause nvidia doesn’t support tekken 8

[wet pawn]

There is maybe an obvious solution to this, I just can’t think of it. I run my Switch through my HD60X to stream. And I do the passthrough to my monitor so I have no delay when playing. My monitor has no speakers, so I have been using the audio from the Capture Utility, which is obviously perfectly in sync with the video that is streamed, but ever so slightly delayed for me when compared to my passthrough video. Anyone got any creative solutions? My monitor has audio out ports and I’m wondering if I can feed that into my computer somehow without delay so I can have all my audio go through my headset. Ideally I don’t have to get a separate set of speakers than I already have.

[flint stirrup]

Hey im setting up my elgato hd60x my ps5 doesnt work through my hdmi splitter but does when directly connected does anyone know why

iot works with my switch though

[digital rivet]

Does anybody know what makes this happen?

[digital rivet]

Nvm I fixed it

[digital rivet]

Is there a way for me to get audio into obs while still having my headphones connected to my controller without a chat link?

[past basin]

Depends on the console and headset. Usually no. Xbox can get official party chat and game audio though (but not console discord or in game voice chats like prox or lobby)

some headsets are capable of splitting audio though - if you have one of those you just need an aux cable.
There's also the option to only listed to the obs in audio if you don't mind the short delay (basically skip the controller connection entirely)

[digital rivet]

Ok thanks

[uneven geyser]

hi Arcsane, i wanted to ask you if you could by change recommend my a mid ranged pre-built pc desktop. based on our last interaction you seem to have a good understanding of how the Elgato capture card works

I would be very excited to make a one time big investment on this PC as i want it to last quite some time

[uneven geyser]

thought id ask here as i am begining w the cap card. alreadty purchased the web cam as well

[wet pawn]

For anyone who may have the question in the future, I managed to fix it by running a 3.5mm male to male headphone jack from my monitor into the line in of my computer. I then added it as its own audio source in wavelink 🙂

[urban ingot]

Hello, I want to play my switch on my pc with a capture elgato HD60X but the problem is that I have latency with the software 4k capture utility and even a little bit on obs, answer ?

[past basin]

I honestly haven't looked into prebuilts in a while - depending on which capture cards the main things to look for will be a 10 Gbps USB port, or a free PCIe slot with x4 lanes available. For streaming you'd probably want an NVidia GPU as their NVENC encoder is still the best gpu based H.264 video encoder for PC.

[past basin]

There's always going to be a very small amount of latency - with HD60 X it should be very quick, especially in OBS, down around 30 ms, or 2-3 frames fo video behind. This is why most gaming cards have a HDMI out - that HDMI out lets you connect another monitor to play on that doesn't go through all the video processing that converts HDMI into something the PC can use, then rendering it in software.

[bleak bolt]

my capture card has just today started lagging and became very choppy

im not sure why it is happening

but i have had this set up working before and not many issues today

i have a 1440p monitor and the hd60 pro capture card and use obs to project a 1080p to the capture card as it is seen as a second screen

and usually it is fine but recently its became very laggy and choppy

also its specifically when i play games

[rancid latch]

hello i just got a elgato 4k60 pro mk2 and it is not getting detected by my pc or 4k utility

[karmic sedge]

Hey guys I have the HD60 Pro and I am using the 4K utility software and my game capture has input delay with my controller. Is there any way to fix this?

[past basin]

It's not technically input delay - it's video decode delay. The video you're reacting to has been slightly delayed by the process of decoding the HDMI into something the PC can use and rendering it in the app. Some folks report OBS has slightly less delay in some cases (and more in others), but the ideal way is using the HDMI Out on the card to drive another monitor. That'll show a copy on that screen with no added delay, since it's bascially a built in splitter that skips all the decoding and lets you passthrough a HDMI signa (ergo you'll hear the term passthrough, and folks telling you passthrough is delay free)

[past basin]

Does it show up in Device Manager at all? Is the slot in your motherboard a PCIe 2.0 x4 or higher? If it doesn't have x4 lanes available you'll hit issues. You often have to check the manual for your particular board for that

[past basin]

Check your OBS projector on the main monitor to see if that's where the latency is coming in - if you display it on your main gaming PC monitor and it's choppy there you can rule out the capture card.
What are the specs of the streaming PC? Does it show any resources being used at all?

[bleak bolt]

i doubt the obs projector is the issue as my gaming pc is powerful enough to handle projecting the game and playing them at the same time. my streaming pc is also powerful enough (specs: i7 8700k rtx 2060 32gb ram) there is no latency the capture card just starts to lag and stutter. I have fixed the issue by capping my frames in game to around 150 and that seems to have fixed it. temporary fix until i get a new capture card

[past basin]

If you're using OBS to capture it, try manually setting buffering for the card to both on and off and see if either improves the stutter as well

Sometimes OBS auto detection for that won't work as expected

[bleak bolt]

wym bruh?

on the gaming pc?

[bleak bolt]

?? wdum

[past basin]

on the steaming pc. Where you're capturing it

in properties for the soruce for the capture card in OBS there's a buffering option - take it off autiomatic and set it both ways to see if either works better

[bleak bolt]

its lagging on game capture bro

not just obs

if i go above 150fps in any game it starts bugging out

[past basin]

What do you mean? Did you not add the card directly to OBS? Are you using it through Game Capture HD?

[bleak bolt]

i use game capture

and obs

but either one same issue

not at the same time

i can explain how my setup works if u want more clarity?

[rancid latch]

No it does not. I tried it on another pc and it works fine shows up on device manager and everything its just not my pc for some reason

My specs are
z790 dark hero maximus
4090
13900k
48gb Ddr5 7200 ram
Nzxt 1200w power supply
Samsung 2tb ssd
.
My ssd is on the m2_2 slot while my 4090 is on the pcie 16_1
I tried putting the capture card on both other slots but isnt being detected.

Heres my manual

[past basin]

I meant more, how did you add the card to OBS. Did you add it directly as a Video Capture Device, or did you try to screen or app capture the other capture app?

Game Capture HD and 4K Capture Utility don't give you direct control of the buffer like OBS will

[bleak bolt]

on obs i have it as video capture device

[past basin]

If the source properties show a buffering option try that in manual then. But beyond that HD60 Pro caps at 1080p60 iirc, so for smoothest video and no tearing, try to keep the gaming PC in multiples of that for fps, 60. 120, 180, 240. I don't think the latter is your issue here but worth checking.

I'd also try running the capture at 720p to see if the vidoe smooths out

As that could indicate some other issues

[bleak bolt]

tried it didnt work

[bleak bolt]

so ur saying if its fluctuating from above 150-230 it will bug the capture card out?

[past basin]

And you said projector mode on the gaming PC is perfectly smooth right? Because I've seen GPU driver updates throw that out of what occasionally

[bleak bolt]

i can check gpu driver but i doubt its the issue

[past basin]

Nah the refresh rate will even that out - though you might get some video tearing if you're goin over like that

[bleak bolt]

the projector thing should stop the screen tearing tho

never really had this issue till now

my obs projectors capped at 60 too so idk why its like bugging

[past basin]

Depends on what fps OBS itself is running at. If you're capping it at 60 it should try yes

[bleak bolt]

what do you mean like the application or the projection?

can you even change projection settings?

[past basin]

iirc projector will try to match the base canvas settings. I haven't played with it in a few versions though

but it sounds like you already set it to 60

[bleak bolt]

pretty sure i did

im 100% sure it has to do with the game fps only thing thats fixed it so far

so maybe i just gotta get a capture card that can handle higher fps

[past basin]

Thing is the output from the GPU should still only output at a set refresh rate. It's sounding like the refresh rate and the frame rate are out of sync somehow if the game fps changing is resolving the issue.

Sadly I can't think of what would trip that up beyond drivers at the moment - but it's also 3 am here. I'm only half awake

if I do think of anything else for it, I'll pop back in but as of right now I'm a bit stumped

[bleak bolt]

i mean main monitor is 240hz so that could be why

and then the capture card is 60

[past basin]

It could be but assuming this is a cloned setup, where the monitor and card are both connected directly to the GPU, that shouldn'

t happen

Since the GPU should be handling the differing refresh rates.

[bleak bolt]

yeah its lierally just 1 hdmi going from 4070 super in gaming pc into the capture card

[past basin]

Occasionally I've seen a driver change affect that, but usally that's more of a fullscreen gaming thing than an OBS projector issue

[bleak bolt]

ive just updated drivers so ill see if that fixes it

[past basin]

Monitor is connected to the gaming pc too though, right, not though the capture card?

I'd honestly roll them back to a previous version if they were working before

[bleak bolt]

yeah but the issue is i was on the same driver as i was before wehn this started happening

[bleak bolt]

yeah through the gpu

theres nothing going out of the capture card

[past basin]

Sounds like the usual setup then - not sure why you'd suddenly see sync issues. OBS didn' t get updated recently did it?

[bleak bolt]

i havent seen any updates on my end

i had an issue where i couldnt clone my monitor

so thats why i started doing projection way

cos if i cloned it would mean my gaming monitor would be able to output 1440p and be stuck at max res of 1080p

so the elgato is seen as a "second monitor"

[past basin]

Yeah, I'm drawing a blank. ONly other thing I can think of is to take your streaming PC monitor and hook it up to the gaming pc where the capture is now so you can make sure the video is sitll smooth when being split. Beyond that make sure you've got the latest drivers for the HD60 Pro on the streaming PC

Yeah, sounds abou tright

[bleak bolt]

checked that out too

saw a guy make a video where he had a similar issue

but he reccomended an older version of driver to fix it

but am unable to get access to it now

[past basin]

If you need an older version of the HD60 PRo driver, reach out to #official-tech-support and they can likely provide it

[bleak bolt]

also people recomended something with obs which is yuv colour space to change it to -709

but am very lost on that

https://www.youtube.com/watch?v=BD3oYaMJFcg&t=1s

This is the video i saw for refference but i think he was having a different issue compared to me

not sure

[past basin]

Might also just be the action of reinstalling any version of the driver that helps there too, if a setting got corrupted

[bleak bolt]

have u ever heard of any issues with destiny 2 with capture acrds?

just asking because thats the game i mainly see the issue with

[past basin]

Not offhand

But it's not a game I've played very oftem myself either - one of the other community folks might have an idea though

[bleak bolt]

Fair enough

[craggy relic]

So i have a av2hdmi

And wanna record my n64

But it says no signal

[whole blade]

yo sm1 please help me i have the elgato capture card HD60 S and when i plug it in everything works but when i go to my main consoles HDMI on my monitor everything goes black but appears on my tictok live. Some one please helps

nvm after playing with it on my settings i fixed it

[warped ledge]

is the adapter compatible with the capture card?

[warped ledge]

what's the issue? I have a friend who dual pc streams this game.

[bleak bolt]

if above 150fps in destiny the capture card lags and stutters.

/any game

[warped ledge]

which card?

[bleak bolt]

hd60 pro

[warped ledge]

this is the card capabilities https://help.elgato.com/hc/en-us/articles/360028239871-Improve-Elgato-Game-Capture-HD-software-performance#:~:text=Elgato Game Capture HD60 Pro has a maximum Frame Rate,represent each second of video.

[bleak bolt]

ik that?

but it shouldnt be happening because its an obs projector

is capped at 60fps

[warped ledge]

yeah

[bleak bolt]

??

[warped ledge]

it's capped, that was the yes answer

[bleak bolt]

bro what are you saying rn im acc lost

[warped ledge]

you said it's capped, and I confirmed.

I also don't go by Bro.

[bleak bolt]

the game fps should not matter because it is capturing an obs projection thats capped at 60fps so the capture card should not have any issues

[warped ledge]

some cards have limits, and this one does, but you might want to check which card might be ideal for a high refresh rate.

[bleak bolt]

i dont tink u r understanding what im saying

its fine

[warped ledge]

I do, and I'm answering, perhaps there is a barrier somewhere.

[warped ledge]

perhaps this might answer a bit more, also this meme is rude. https://help.elgato.com/hc/en-us/articles/360051938572-Elgato-Capture-Devices-and-120Hz-High-Refresh-Rate

I get people get frustrated, but this is not needed when someone is trying to help. Hope the link helps you have a good night.

this might also help https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[bleak bolt]

ur not listening to what i am saying and providing useless links that dont help with my issue

you could also read my conversation with someone else for context but i believe u havent

[grand cradle]

hey i have a 4k capture card and want to just view the capture and not record :/ but everytime i open the software it auto records

is their a way to toggle this

[waxen eagle]

Please don't be rude when people are trying to help. Even if there is a miss communication. State what your issue is so that they can understand what they are mixed up on.

[warped ledge]

what software are you using?

4k Capture Utility?

[bleak bolt]

hello can i please dm you for better understanding?

[waxen eagle]

sure.

[grand cradle]

yeah that’s all i could find on the website

i’d theirs another i should be using id def take recs

[warped ledge]

does it always stay at 00:00:00 or starts counting?

[grand cradle]

counting

[warped ledge]

is flashback recording enabled?

[grand cradle]

yes

soo i’ll disable that

[warped ledge]

try disabling it, and see if that fixes it.

[grand cradle]

genius

saved me 100s of gbs of storage

😭😭

[warped ledge]

glad it's fixed! Happy gaming!

[craggy relic]

Yes

[native cove]

Hello, I got a issues with my HD60X the output show like a pink filter on the screen and the sound don't go on my streaming pc, I think it's broken x)

Oh and btw, I also use Steelseries for the audio

[craggy relic]

My capture card doesnt show and doesnt record
But does take sounds

[ornate crescent]

My capture card doesnt add my playstation's sound. And my knowledge of how to fix such issues is barely to none

[nimble horizon]

does the hd 60x transfer audio it self? or do i need to do smt else, also should I plug it into my monitor or no cuz when I had unplugged it from my monitor it still showed and worked normally

[dim stirrup]

hi. how are you guys? I'm having trouble with the capture card. If I connect my pc to the game capture my monitor looks blurry, i don't know how to describe it. It doesn't have HD. But if I connect my monitor direct to the pc everything looks perfect. Also with the capture card the monitor canva is bigger than the monitor. I cant see the edges. I tried changing the screen settings but nothing works. The only thing that works is to connect the monitor direct to the pc. Someone could help me? Thanks!

I have HD60 S+ by the way!

[warped ledge]

I’ll be free after 8pm cst, unless someone else beats me too it here to help.

[nimble horizon]

I have it all set up and it shows up on obs but the elgato app shows as black also no audio is being captured

[worthy trout]

hello

the purpose in a chat link is to let you talk on xbox with your headset and your computer right

i just bought the elgato chat link and im still not able to talk in game chat with my headset

[warped ledge]

which capture card is it?

[warped ledge]

are you running a dual pc setup?

[warped ledge]

which card is it, and what software are you using?

[warped ledge]

it should, what software is it console or pc you're streaming?

[warped ledge]

which card, and are you connected to a usb 3.0 or 3.2 port?

[warped ledge]

can you confirm the setup via pic?

[nimble horizon]

3.0 and im going pc to pc i have the hd 60 x

[warped ledge]

are you routing your audio through anything or jsut directly through the capture card?

[nimble horizon]

i have no audio connected to the capture card\

i was told that the HDMI should transfer audio by the workers at the microcenter

[warped ledge]

dual pc build right?

[nimble horizon]

yup

[warped ledge]

so here's the info on sound capture (install on gaming PC) https://help.elgato.com/hc/en-us/articles/360027963812-Elgato-Sound-Capture-Manual-and-User-s-Guide and you'll have to download Game Capture HD for Sound Capture to Install. There are other ways, but this is probably ideal. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows once you install, you can set up the audio to route over, unless you're using wave link. https://help.elgato.com/hc/en-us/articles/360045679072-Wave-Link-Dual-PC-Streaming-Send-Sound-to-a-Streaming-PC-from-the-Gaming-PC

[nimble horizon]

Ok thank you so much

[warped ledge]

you're welcome. Happy streaming/gaming.

[keen cloud]

Will this all work yes or no it’s a direct connection plug in play?

[warped ledge]

@past basin I'm currently hopping off, I'll leave it to you. 😉

[keen cloud]

Ok

[past basin]

There's nothing there to serve as a host for the HD60 X. Also I've no idea what that adapter in the top left is - looks like some sort of data/charge USB splitter?

[keen cloud]

Rokid hub usb c hub https://global.rokid.com/products/rokid-hub?variant=42274276606131 here’s the link ?

[past basin]

Spec doesn't list what speed it is - is it at least USB 3.0 / 5 Gbps?

[keen cloud]

It doesn’t say

[past basin]

Hard to say if it work work then, HD60 X needs a 5 Gbps connection to send video.

[keen cloud]

Ok

[worthy trout]

one head set set up with a chat link i have the chat link in my computer and controller

[past basin]

If you can't talk in game with it, make sure the right end of Chat Link went into the controller. Only the end that goes to the controller carries the mic. Check the plug - it should have 3 black bands, 4 metal contacts on the controller end. If it has 2 bands and 3 metal parts it's the end for the PC

[worthy trout]

ok so in order to talk i dont need 2 mics right

[past basin]

You need a mic for the PC - Chat Link doesn't split the headset mic. It's not wired to do it, because splitting an unamplified mic like a headset one can distort it and cause volume issues.

So generally Chat Link only passes the headset mic to the console and you use a mic on the pc to mix your voice back into the recording

[worthy trout]

ok so i need to buy another mic for my pc

[past basin]

Probably, yes. I take it you were getting the voice on one machine and not the other then?

[worthy trout]

y ea

on my pc i get voice

but on my console i dont

i thought a chat link would fix that

[past basin]

It's a somewhat common mistake, but yeah, it's not wired to output mic on both ends

[worthy trout]

is it any way i can get voice on my xbox with only one headset

like can i maybe use another headset to talk on xbox

i have another headset just not a usb mic

[past basin]

Uh, Xbox gets a bit tricky because aside from the 3.5mm jack you need a XBox Authorized device for wireless or USB Connections.

You could use something like a Astro MixAmp TR Pro or SteelSeries GameDAC Gen 2 - these can amp a headset so they can do what Chat Link does plus amp the headset to split it.

But generally I'd put the other end of the Chat Link into the Xbox and you should get the voice there - PC has more options since it doesn't lock out other hardware

[worthy trout]

ok ty

[past basin]

Good luck with it!

[worthy trout]

i just plugged a USB mic in my console and its not picking up any idea?

[past basin]

Is it an Xbox one? As I said, the Xbox will lock out USB and Wireless devices that don't have an Xbox security chip

[worthy trout]

ohh so i cant use it?

unfortunate

[past basin]

Probably not with the Xbox - but it'd probably work with the PC. THen you can flip the Chat Link so the voice end of that goes to the xbox audio jack and that should work

[ornate crescent]

4k x

[craggy relic]

Elgato hd60x

[ornate crescent]

4k x, neither the elgato official program and obs studio work

[warped ledge]

I can help when I get out of work. That’s gonna be in several hours which means I probably won’t be available until like after 5:30 PM CST.

[ornate crescent]

Im asleep by than, thanks for atleast wanting to help tho!

[past basin]

Is there a headset attached to the PS5? If there is it'll mute the PS5's HDMI audio that goes to the capture card and you'll need something like a Chat Link (assuming wired headset), to split the audio out.
If not go into Windows sound settings and make sure the card is turned up - I've occasioanlly seen folks' cards get muted at the Windows level.

[ornate crescent]

Ill check that, but all i hear on capture from ps5 is a buzz

When using chatlink i can hear the ps5's audio but my stream still can't

[past basin]

What app are you using? If OBS ot StreamLabs, check that you set the capture card audio to MOnitor & Output, not just monitor. If it's just monitor stream won't get a copy of it

Also if it's working with Chat Link it sounds like your card is in Analog audio mode. When you remove the Chat Link and headset you need to set it back to HDMI audio with the 4K Capture Utiliyt

[ornate crescent]

Obs, and i already did that too before to test

[ornate crescent]

I will try that

[past basin]

Just remember to put it back to Analog when you're using the Chat Link

The card isn't auto-switching

[ornate crescent]

It already was on the hdmi option,

[past basin]

Then it shouldn't have been working with the Chat Link connected.

Wait - do you mean you could hear it in the headset but not the PC at all?

If so put it in Analog mode

[ornate crescent]

Its not me tho. I can hear audio fine, my stream cant hear console audio

[past basin]

Are you listening throught the comptuer or through a headset attached to the Chat Link?

If you're using Chat Link the audio has to be set to Analog mode for the PC to get it. Headset will work either way

[ornate crescent]

Both. Before i got the chatlink through pc but than i didnt hear audio neither

Yeah but my headset works

For me

[past basin]

Is the headset plugged into the Chat Link?

Or into the PC?

[ornate crescent]

Chatlink

[past basin]

Then ignore the fact you can hear it - it's essentially connected straight to the PS5, none of that audio is going through the capture card

Make sure the capture card is set to Analog audio when the Chat Link is connected. Do you have an audio clip of the sound you're hearing?

Also do you know what motherboard is in your machine offhand?

[ornate crescent]

I dont have a clip but its just buzzing sound

[ornate crescent]

No idea cuz im not that kinda technical

[past basin]

Is this a Chat Link Pro? If so make sure the ground loop isolator (the block on the longer cable) is set to on, if you'ore hearing a buzz

[ornate crescent]

Im not hearing a buzz

My stream is

They dont hear the ps5's audio.

Just me and a buzz

[past basin]

again ignore what you do and don't hear - you're essentially connected directly to the PS5. We need to know what your computer hears

Better idea would be to move the headset over to the PC

for testing

[ornate crescent]

Okay hooked it straight up to the pc, thats where i do hear the buzzing now too

This is without the chatlink

[past basin]

Okay - is it a solid even buzz or one that kind of breaks up?

[ornate crescent]

With breakups

Not really breakups, more like the sound jax makes when being plugged in

[past basin]

Can you press Windows Key + R, and type msinfo in the box that comes up and press OK. Look for the Baseboard Product

That shoudl give us some idea what kind of motherboard you have there

[ornate crescent]

msinfo didnt show anything

[past basin]

sorry, may be msinfo32

[ornate crescent]

I i i

Fixed it? My stream hears audio now too

I have no clue how

Thanks for trying to help!

And now its gone again

Oh fixed it again? Apparently analogue audio just dont work. Hdmi works

[past basin]

Analog is only used when you're using the Chat Link

It makes the card use the 3.5mm jack on the front

When you plug the headset back into the PS5 you'll lose the HDMI audio, which is what Chat Link is for

[ornate crescent]

Well atleast my stream can hear it now

Thats what was most important to me

[past basin]

Confirms the hardware works too at least

If you switch back to Chat Link later and it's not working, set it back to analog. If it buzzes again maybe reach out to #official-tech-support in case the Chat Link has an issue

[wide crag]

Hello, I was looking to buy an ElagtoHD60s to record the screen of my gaming laptop using another laptop, however I wanted to know if it was possible to do so if my gaming laptop was connected to an external monitor

[ember citrus]

Hello someone else happens that the obs streamelements when I connect the capture elgato 4k X is not detected by that name?. It puts me on a USB device??.

And every time I start the obs I have to go to the pc to lower the volume of it because if the sound is not saturated because it is at 100%??.

[lapis bone]

hey recently been wanting to stream i bought an hd60x for my ps5 i also bought a chat link and yet i still can’t hear myself when i record myself is there a way to fix this ?

[worthy trout]

my usb mic just came in today and i got everything working but the pc audio is extremly low any fix

and do i need to set it to audio

[past basin]

What do you mean by the PC audio? In the stream or recording?

[digital plume]

So i’ve had an hd60pro for years now and I’ve also had an hdmi splitter to go along with it to play my consoles games at higher resolutions while streaming the capture at a more scaled down res to be compatible with my capture card. But all of a sudden it doesn’t really seem to be functioning properly anymore.

[worthy trout]

i fixed it but im streaming rn

and my stream cant hear my game chat audio

for some reason

[digital plume]

My issue is I can’t set my console resolution past 1080p 60 without losing the signal to my elgato BUT i don’t see why that is because I have the splitter set up properly. Anyone else had a similar issue?

[past basin]

Can't hear game chat? Like other players, or in game vocals? Assuming other players make sure you have your card set to Analog audio mode. Xbox has some features that let you split the game audio and Xbox party chat over the HDMI cable, unlike other consoles that mute ALL HDMI audio when a headset is connected. But it can't split in game chats like proximity, lobby, or even the on console discord. So make sure you go into 4K Capture Utility in the settings, uder the device tab and make sure the card is still on Analog audio

[past basin]

If you've got a splitter with a scaler in it, you migh tbe better off asking their support. I would make sure you're getting the output you expect from it by connecting it to another screen, and checking the screen's info to see what it's running at. Based on the way you're describing the setup I'm assuming you have an older card like HD60 S, or HD60 Pro that caps out at 1080p60.

Checking that your console is also on 60Hz, not 120 might also be a good idea - most scalers don't affect refresh rates iirc.

[digital plume]

Its at 60Hz but its just the second I switch my console to 1440p I lose the signal

[past basin]

And the splitter has a downscaler in it? You've checked that it's still outputting 1080p on the side you've got going to the capture card?

[digital plume]

Yeah its on switched on… and just nothing

[past basin]

And you tested it with a screen or somethign to make sure the splitter is actually downscaling and din't have a failure?

The fact it's working on the correct settings makes me think your downscaler might be the issue, but there's not very much we can do to help with that beyond suggestions on how to test it

[digital plume]

Thanks for the reply

[craggy relic]

hey i am having trouble capturing my ps5 with the capture card

like i hook everthing up and im trying to get the ps5 on my second monitor and nothing is workingh

i asked a friend and they tried helping me set it up buit nothing is working

i do have a switch as well so im guessing it would work the same way once i figure out how to get it to work with the ps5

[past basin]

Do you get it on the capture card and not hte monitor, or no signal on either?

[craggy relic]

i get it on the capture card like looking at obs but when i switch hdmis my monitors it goes black and then goes back to my display port for my second monitor

cuz i only have one monitor with 2 hdmis

the only time it says no signal is if i unplug my ps5 hdmi cable from hdmi in on the capture card

[warped ledge]

Are you using a switcher?

[craggy relic]

whats that

im very new to this so i kinda dont know what anything is

[past basin]

Ah, so you're using a single monitor and switching modes? Try going into 4K Capture Utility and in the device section set the EDID input mode to "Display"

Sometimes setting it up like that and switchign monitor inputs causes the signal to have to resync - it can take long enough in some setups your monitor switches back to the other input too

[craggy relic]

how do i go to 4k capture utility

like on the website

[past basin]

Download it from https://www.elgato.com/downloads

[craggy relic]

i downloaded it already though

where is the device section

[past basin]

in settings - click the gear in the top right

There should be a device tab in the window that pops up

[craggy relic]

when fullscreen the website there is not settings label

thers like support or downloads

[past basin]

? No the settings is in the 4K Capture Utility

If you alredy downloaded it, run that and go to settings

Basically you're looking for this setting page

[craggy relic]

Oh I’m on the website

Ohhh mb I was so confused I’m sorry!!

It shows it’s already on display

Look I got this

I’m trying to get my ps5 on the left monitor while having chat and the other stats on my right monitor

But now since I got this do I have to play of the capture utility

?

Now it says this

[worthy trout]

i fixed it ihad to plug the mic into the elgato

[past basin]

If you're still seeing that restart the comptuer and see if it still happens. Only one app at a time can use the card so a restart is the quickest way to fix some issues and make sure nothing else is hooking the card

[craggy relic]

ahhh bet

[cunning kiln]

Help, Anyone here know how to use a card capture to capture the party Chat in the ps5

[gilded sinew]

Hello! I need help with my new Elgato Game Capture Neo, i try to use it with a Ps4 and OBS but i only have an error message which says "no signal". Is there someone who can help? (Sorry for my english i'm french lol)

[cosmic void]

Hey i need some help here please this is my nintendo switch connected to my elgato via a HDMI hub so i can play on both the Nintendo switch and my PS5. It was working a day ago but now it just gives me this error within the app and I know its picking up a signal because its not the no input screen like it is in the 2nd picture because that only comes up if my console is turned off. Please help out

[warped ledge]

I have a video in #1291136160676188172

[warped ledge]

Are you connected to a usb 3.0 port?

[cunning kiln]

Send it?

[cunning kiln]

Nvm found it

[warped ledge]

Check if the cables are connected firmly, even if you have to undo them and redo them. This has happened once prior to me. I also had to turn off the switcher and it would work once I turned it back on, so make sure everything is secure and power everything off power everything back on andsee if it works

[cosmic void]

yes i did that and yet still

oh wait power everything off?

[warped ledge]

When you reconnected the cables, you made sure that N went to the consoles and out went to your monitor, right

[cosmic void]

restart the pc

[cosmic void]

ye

[warped ledge]

Not just the PC the switcher box there should be like power going to the switcher

[cosmic void]

na

its just got hdmi

thats supplying it i guess

[warped ledge]

I find that a bit interesting I have a sweater, but mine requires power for it to actually work with an on and off I would unhook the switcher for about a minute then and then reattach everything. Make sure that the inputs are connected correctly and then see if that may help if not, you might need to buy a new sweater that’s compatible I know of one, but the one that I use is about 60 bucks US dollars

[cosmic void]

i found that restarting the pc worked

as i said this was all working

also i missed a detail

I have this also beaming to my tv

so the switcher is to swap my nintendo switch and ps5.
I want to run the displays on tv and pc in tandem so that i can watch it with family at the back of the room and stream the game to discord via the elgato game capture. this however only lets me use one console at a time but thats fine.

[warped ledge]

That’s awesome. That’s kind of what I do with mine,

[cosmic void]

appreciate the advice

[cunning kiln]

So by any chance can I use this instead of chat link pro for the ps5??

Or is it a must before i do OBS, because from the video you link, obs is another application on windows that can capture my playstation party friends talk

[sudden sundial]

Any fix why my hd60 not connecting to my pc anymore I had reset my pc and I been using my hd60 to capture my gaming pc now it don’t wanna show up on obs?

[warped ledge]

To be honest, I’m not sure what this adapter

[warped ledge]

Are you connected to a USB 3.0 port or 3.2 depending on the card you have

[sudden sundial]

It’s 3.0 the blue one

[warped ledge]

I’m running errands, but I’ll send you something to help you when I get back home

[sudden sundial]

Okay thank you cause when I plug it into my other pc it reads fine but my streaming pc either it flash red or flash with white lights but still nothing

[gilded sinew]

Not sure, I will check this thanks!

[gilded sinew]

Yes it's a 3.0 with the elgato neo 👍☺️

[warped ledge]

I’ll have to screen shot it cause the bot got mad at me.

[cosmic void]

new issue when i launch it the app it makes loud staggered noise i cant remove when i force shut it

[sudden sundial]

You have the screen shot I can see

[past basin]

If you look at the plug there, that's a TRS jack, so I'm assuming it's a standard headphone splitter. That won't carry your mic at all, but paired with an aux cable and a ground loop isolator could otherwise get the audio out split.

[tawny gyro]

ok so i have an issue where i can only get video or audio from my capture card

ok somehow i fixed it by downgradeing the usb port

to usb 3.0

from 3.1

whatever works i guess

[sudden sundial]

Goner give this a try now

[spare yacht]

my elgato isnt being picked up on obs any idea how to fix?

[hollow forum]

Hey all, copped and installed a 4K Pro, Nintendo Switch shows up in 4K Utility & OBS just fine but I'm getting no output on my ASUS VG279Q1A - anything I might be missing in capture or monitor settings?

Previously had an old HD60 Pro with drivers that were causing bluescreens, did my best to remove any trace of that

[hollow forum]

Since I'm here - Which capture card you got? Is it not showing up as an option for a Video Capture Device source, or did you get that far and there's just nothing on the screen?

I know if you leave open 4K/Game Capture Utility before opening OBS the card won't be available there since those applications will have it in use, so make sure that's all closed

[sudden sundial]

still cant get my hd60 to work on my streaming pc but works perfectly fine on gaming pc

[spare yacht]

nothing on the screen

hd60x

it has a light on but its not on obs at all

i can add it onto a scene but its not showing up

^got it to work, just clicked properties and default the entire thing before pressing random things

[sudden sundial]

just got mines to work now random things lol

[spare yacht]

random things always seem to do it lol

[cunning kiln]

So basically I have to get the pro link huh

[odd matrix]

what is the pro link? someone was just talking about it in the #wave-audio chat

[past basin]

What colour is the light? Also is this a mac or Windows PC? Does the card show up in other apps? Does it show in the list and just not show up video or is it gone from the lists too? (I'm assuming from the scene comment it shows up in the lists)

[past basin]

There are othe options, like mixamps - but Chat Link Pro is one of the cheapest and easiest ways to split the audio out from the console when you're using a wired headset (note that it won't work with a wireless headset, and it only spliuts the audio out, not the mic)

[past basin]

It's essentially a specialized audio splitter cable. It's wired up to split audio coming out of a headset jack on a console. Is has a TRRS plug for the console side to pass through a mic unlike a standard splitter, and the pro one has a ground loop isolator so you don't get the audio buzz that comes from having two devices on the same electrical ground. https://www.elgato.com/p/chat-link-pro

[odd matrix]

oh so what does it allow you to do?

[past basin]

Capture audio. It's needed for some consoles setups as most consoles mute the HDMI audio when you connect a headset. If if you plug one in to use console voice chat you no longer get audio to the capture card. This lets you work around that

[odd matrix]

hey @past basin sorry for pinging i forgot if im allowed or not but. i was wondering if you were able to look and see in the wave audio chat and see if you could possibly help?

[spare yacht]

The color was white and a Mac. The card showed up in discord and OBS but the OBS just was black. I got it to work tho by changing the properties different times. But thank you for the help

[odd matrix]

am i able to use the pro link without using the elgato capture card?

[past basin]

If you have a line in on the computer.

[grave skiff]

anybody know why my PS5 is going in & out with my capture card?

[past basin]

I'll take a look in a minute - I'm largel in and out here this evening

[odd matrix]

i have an avermedia capture card.

[odd matrix]

ok

[past basin]

White indicates it got power but doesn't see a compatible signal. Double check the connection with whatever you're plugging in there, maybe try a different HDMI cable.

[past basin]

If it's going in and our make sure 120Hz mode and VRR are disabled on the PS5 as HD60 S supports neither.

Both can cause it to come and go

[grave skiff]

what's VVR?

[odd matrix]

VRR stands for Variable a refresh Rate. It basically means the displays refresh rate can vary to match the source of the image, so that it always stays in sync.

[grave skiff]

Turned both off still goes in & out

What's HDCP thing there for?

[odd matrix]

are you using your capture card for an xbox or ps?

sorry, reading old messages. it looks like you are on a PS5?

[grave skiff]

Yes

I got it working, It was a HDCP issue?

Does 120hz work through Elgato HD60 S or nah

[odd matrix]

Elgato HD60 S does not support 120Hz passthrough for 1080p resolution

1080p 60Hz is what that capture card can do

quick question have you opened on your playstation any streaming services like netflix or hulu?

[past basin]

HCDP is a copy protection tech - used for when you want to watch Netflix or something. If you're using a capture card you need it turned off - unlike other consoles, PS5 and PS4 have this manually toggled

120Hz will not work thorugh HD60 S

Since it's an older one

[ornate sage]

I'm getting the "Game Capture needs to be connected to a USB 3.0 port to function correctly" thing again and for the life of me I have no idea what I did to fix it last time.

I tried using a 3.0 port and a 3.1 port

Using a different cord didn't even make it get off of No Device

[shell acorn]

Soooo who can help me with an issue I'm having or I'm not sure it's an issue, but I've been using a game capture Neo, I've noticed that any time I boot up a game my screen darkens, not sure if it has anything to with the game, or the system or monitor, it only happens when I'm using the capture card.

[violet pawn]

Hello, I have an Elgato HD60 X. Every time I start my PS5, Xbox, or Nintendo Switch through the Elgato 4K Capture Utility or OBS, I hear a crunching sound in the audio. I can also hear the music from the console's main menu when the programs (OBS, etc.) are not open. Therefore, my question to you is: does anyone know what might be causing this?

[warped ledge]

It could be in listen mode

[violet pawn]

how can i find out ?

[warped ledge]

In the sound settings

I’m not home yet, but ai’ll screen shot once I am

[violet pawn]

Thank you very much

[hollow forum]

Still stumped, appreciate any ideas 🙏 debating on just copping an HDMI splitter

[violet pawn]

Anyone else have any advice?

[warped ledge]

check here

[warped ledge]

do you have a video showing this?

[warped ledge]

is the usb suspension on? might want to disable that first. reboot, and then connect your card to a usb 3.0 port and make sure that the other port next to it is empty.

[violet pawn]

Thank you, that's already the case with me, but unfortunately it doesn't help either :(. I'm really at the end with my latin 😦

[warped ledge]

have you tried a different usb 3.0 port with nothing else in the port next too it so the power is going to it, and not shared?

[violet pawn]

Yes, I've tried that too 😦

[violet pawn]

that's why i'm here ^^

[warped ledge]

just to make sure your bios and drivers are updated on your pc?

[violet pawn]

are also currently

[warped ledge]

Do you have any ports on the front of your PC that are 3.0? I don't usually use those, but let's try it.

[violet pawn]

I put it on the front, then I tried it on the back, it didn't work either, then I put it on the front again

[warped ledge]

the back is usually ideal.

can you take a photo of the ports please.

[warped ledge]

try the red usb 3.2 port.

[violet pawn]

Try it out with this ?

[warped ledge]

yes

[violet pawn]

Ok, thank you, I'll test it tomorrow 🙂

[warped ledge]

I hope it all works out if not just message me again so I can help when I'm free. I have a few appointments tomorrow.

[violet pawn]

Thank you very much, I will do so if it does not get better

[ripe kiln]

is turning on “Allow variable refresh rate” recommended for the HD60X? on xbox series x

[past basin]

If it works on your setup then go for it, yes. HD60 X supports VRR and Freesync from 48-120 Hz and G-Sync from 20-120 Hz so it should work with most setups

If you run into trouble it is one of the first thigns we'll suggest you turn off though

[ripe kiln]

great, thanks

[ripe kiln]

can i bother you about the chat link rq

[charred iris]

I'm trying to stream on YouTube but it says my camera is already being used and when I check settings, it says my elgato is using my camera but how do I stop it from doing that? I don't even have a camera on my computer

I want to stream my game on switch through the elgato onto obs onto youtube but it keeps trying to use the webcam which is apparently also the elgato for some reason?

why the hell is this so complicated there's no audio if I stream the game as a webcam I just wanna stream it through OBS

[past basin]

What is the question?

[ripe kiln]

i got it, no worries. thanks

[past basin]

Glad to hear youv'e got it sorted

[past basin]

Your capture card shows up to the computer as a camera.

All capture cards will, since that's how it handles video devices

Also it sounds like you're tryign to stream through YouTube instead of using OBS with it?

[modern parcel]

does anyone experience this with their capture card? it happens randomly and im not sure how to fix it

[past basin]

What card is this? I usually only see that rolling with VRR enabled (unlikely since it looks like camera source), a bad HDMI cable that's failing a sync signal, or in rare cases a actual issue with the card or driver.

[cursive merlin]

Hey was wondering if I have to use passthrough on a 4k60 pro 2 to capture and if so could I still get 2k360hz on my monitor. And if not can I just run a display port to my main monitor and HDMI to my 4k60 pro?

[past basin]

Passthrough is optional - set up your main display with DP to the GPU, put the card in the HDMI on it, then either duplicate/clone screen on the gaming PC or in some cases you might want to run OBS on your gaming PC too to do software screen cloning (if you need to output at a different resolution or clone with HDR as Windows disables HDR on cloned setups).

Just to confirm this is a dual computer setup right? The capture card itself is optional if you're working only with a single PC that you're gaming on.

Since it only offers a HDMI input - the video encode is still done by the GPU or CPU.

[cursive merlin]

Yea this would be dual PC. I'm about to buy a new PC and wanted to fully leverage my monitor is all. Thanks for the confirmation there!

[past basin]

No worries, good luck with it

[modern parcel]

4k60 pro mk2

[sinful perch]

so i have the HD60 S+ for the last 3 months i have to unplug and plug back in just to get the capture to show up on OBS

i am looking to get a new capture card i have the HD60 S+ and i am looking at getting the HD60X but i only have a Ryzen5 5600 would it work

[wary cipher]

Hello everyone

I have a problem that the community may have a solution for. I use a dual PC setup for the stream.

Capture Card: 4k60 Pro MK2

On my old stream PC, I was able to use the paththrough without my streaming PC having to run. This meant I could work or play when I wasn't streaming.
I sent the signal from the gaming PC through the Elgato card and then to the monitor - all via HDMI, of course.
The old streaming PC was just shut down, the power supply still had power from the socket. But the PC was definitely off.

Now that I've switched to a new streaming PC, that doesn't work anymore. I simply converted the card to the new stream PC. If the new streaming PC isn't on or I shut it down first, the monitor just stays black or goes black after shutting down. I have no image from the gaming PC.
I then installed the card back into the old streaming PC as a test: It works as before, the streaming PC is off, but the image from the gaming PC is still passed on to the monitor.

Here is some information about the systems:

Old streaming PC:
Mainboard: ASUS Sabertooth Z170

New streaming PC:

Mainboard: NZXT N7 B550

Perhaps there is a setting in the BIOS that I simply don't know about that can help me?

Thanks for your help

[dim stirrup]

hi guys. Im still having the same problem . I'm having trouble with the capture card. If I connect my pc to the game capture my monitor looks blurry, i don't know how to describe it. It doesn't have HD. But if I connect my monitor direct to the pc everything looks perfect. Also with the capture card the monitor canva is bigger than the monitor. I cant see the edges. I tried changing the screen settings but nothing works. The only thing that works is to connect the monitor direct to the pc. Someone could help me? Thanks!
I have HD60 S+ by the way!

[fickle dragon]

+1 on VRR, but also check out firmware I'd say.

[soft pier]

best
i have a question about using the elgato 4k pro capture card.
from day to day my color is suddenly no longer the same or my image in obs is mixed up.
in my gaming pc there is an rtx 4080 and I use a 32 inch monitor with 240hz.
and in my streaming pc there is an rtx 2070 with a 27 inch monitor and also 240hz.
i have already looked up and tried different things but the problem always remains.
i have also already used different hdmi cables but no result.
is this something in my settings that is not correct?

[past basin]

Was thinkig the same, but was waiting on the capture card version to check on that. Only just realizing it wouldn't matter as any VRR enabled card would be new enough to be updated in 4K Capture Utility (or Capture Device Utiilty for the mac users).

[past basin]

I would check in 4K Capture Utility, under the settings, in the Device tab, if there are any firmware updates available for your card there - if not I'd try wapping out the HDMI cable between your card and the camera to see if that helps clear it up. If it persists beyond that you might want to reach out to #official-tech-support , or try the card with a different device to make sure it's not an issue with the signal from the camera.

[past basin]

The split screen thing is usually a VRR issue where the console/gaming PC, card and display aren't agreeing on the correct VRR spec. Easiest solution is to disable g-Sync/freesync on the PC usually to see if it clears up. The colour issues looks like it might be a HDR mismatch so I'd try turning that off to test too - it looks a lot like a SDR signal when a display is configured for HDR.

[past basin]

If you're having to unplug/replug the card a lot, the usual culprit is some other app on the PC has it set as the default camera - disconnecting it forces it to let it go, and reconnecting it gives you a chance to snag it with your app before the other app tries again. Though it could also be an indicator of an issue like a failing USB cable. When you find yourself unable to use the card, I would try a tool like USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) to make sure the card still shows as connected. If it does, and you're on Win 11, go into your privacy setting and check the camera section (Windows treats it like a camera), and look in the recent activity section to see what apps might be trying to use the card. You can also check that privacy settings are set to allow apps to use the "camera" and that it's also set to allow Desktop apps to use the camera.
Sometimes 4K Capture Utility can report errors for other issues that might block out the camera so if you've only tried it with OBS, try it with that.

As for HD60 X, requirements are listed here: https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements - that is an older list though and the 5600 is newer and more powerful than the 7's were at the time so the CPU should be good. Just make sure you meet the other requirments.

[past basin]

What resolution is your monitor? If you're using a 1440p monitor or something you'll hit issues when using HD60 S+ as it doesn't support 1440p and the monitor will likely scale down to 1080 which may look a bit soft on the edges due to the scaling.

[soft pier]

thanks I'll try this over the weekend and hope it gets resolved

[past basin]

As far as I'm aware there's no workaround for this for internal capture cards. External capture cards could get power from "always-on" USB ports to power the internal passthrough on them, or in some cases externally powered docks and hubs, but this isn't an option for a PCIe card like 4K60 Pro Mk2 which needs power from the PCIe bus. I don't believe the lower power going to the PCIe bus during a full shut down event is enough to power the passthrough - if that was something you did with your old PC if it used the same card, it would be a motherboard power feature.

[sinful perch]

do you thimk i can get the HD60X and it work with my specs i have the Ryzen5 5600 it was in a 600 dollar prebuilt computer from walmart

[past basin]

It'd probably work yes, though what's the GPU in it?

The listed requirements are for use with 4K Capture Utility - if it doesn't have a recent NVidia GPU you might have to use third party recording apps, or be limted to software encoding which can bog down the PC

[gilded sinew]

Hello! My friends have a problem with his game capture Neo and OBS. He have check the USB and change the HDMI, but he still have this error message when he try to use it with OBS, is there someone who can help? Thank you for your time!

[past basin]

What do they have connected to it? PS5? Xbox? Switch? That error indicates the card isn't getting a compatible signal so you should check the settings on whatever you have connected to it

[gilded sinew]

Ok thank you! It's connected to a ps4 i don't know which settings can be the problem

[past basin]

If it's a PS4, make sure you turn off HDCP in the video settings for it

[gilded sinew]

Ok i tell him this, thank you so much 😄

It Worked! thank you so much for your time

[past basin]

No problem, good luck with the rest of the setup!

[sinful perch]

HP Pavollion Gaming Desktop TG01-2xxx
Procssor-AMD Ryzen 5 5600G with Radeon Graphics
RAM- 64.0 GB
Windows- Windows 11

[dim stirrup]

hi. Thanks for answering. Ive just change the pixel format in the AMD adrenaline software and It works!

[past basin]

There's no GPU listed there except the built in one in the CPU. Is there no dedicated graphics in it?

[past basin]

Glad you got it sorted!

[gilded sinew]

Thanks 😄

[sinful perch]

i havent added anything to it its just the way its built

[past basin]

Can't guarnatee it'd work then, since it doesn't have the recommended GPU for use with the Elgato capture software. It would probably work, but I couldn't say how well, and you'd have to use a third party app for the video encoding.

[sinful perch]

what CPU would you suggest that would work

[past basin]

Not CPU, GPU. Graphics. HD60 X is suggested to be run with an NVidia GPU, any RTX one, or a GTX 1000 series or higher. Since the app is optimized for Nvidia encoders. https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements

[sinful perch]

so since im broke i cant upgrade

[whole sequoia]

I have the 4k60 mk2. I never had issues till now. For some reason my audio isn't sending to my capture card?

[warped ledge]

dual pc or console?

[whole sequoia]

Dual PC but i figured it out

somehow windows decided to mute my elgato audio

which is kinda annoying

[warped ledge]

Have you seen is replicated, or 1 off thing?

[eternal surge]

i have need some help on my hd60x capture card

Trying to connect that to my obs capture card and its shows up the tab but after adding it, it doesnt show up on the obs screen.

I have the elgato app on my pc but i dont wanna use that to record my games

no i think this is it but how do i pull this down?

The red tag right there

Please someone help

[warped ledge]

the only cards I know that work with OBS and the 4K Capture utility is the 4K60 Pro MK.2, and the 4K Pro, and I think the 4K X. It can't work in 2 softwares at once. only 1 or the other.

[eternal surge]

I have the hd60x it shows up on obs but ur telling i cant use obs for that?

Also the pic i sent it has the red tag there whenever i click on the video capture tab

Okay i see the problem

It goes black

Like the video captures

[past basin]

That usually means either another app is using the capture card, or it's blocked by your OS Privacy Settings. If you're on a Windows setup, try using 4K Capture Utility - that can sometimes tell you a more descriptive error about why the card's video isn't working

[sand timber]

Hello guys

I got a problem with dual PC setup. I got the 4K Pro today. I'm really confused with all the cables, I got 4 cables connected to both my PCs and both my monitors, 1 DP and 3 HDMI

I'm confused about the OUTPUT HDMI cable, if it should go into my gaming PC monitor or my streaming PC monitor. Also when I launch the Elgato capture utility, it's jumpy, flickering
Could someone tell me what I'm doing wrong please

[sand timber]

Nvm it stopped flickering on it’s own after I changed thermal paste

Tf

[golden hollow]

Could someone recommend a replacement USB cable for the HD60 S? I don't know what exactly to look for

[past basin]

You need either a USB-A to USB-C cable or USB-C to C depending on the computer. It has to be at least 5 Gbps / USB 3.0 spec or faster. Generally avoid anything labeled as a "charging" cable as most of those are USB 2.0

Also keep it under 10ft - going over drops the speed without a speciality cable like an Active one.

[worthy trout]

ps5 isnt giving 120 FPS but on my xbox it does any fix? Ive made sure all the setting is working i unplugged the elgato and it gives 120 fps

[past basin]

Usually a result of an EDID problem - I'm assuming the consoles are both running at the same resolution? What model is your capture card? If you use 4K Capture Utility to go into the settings, and under device set EDID input mode to "Display" does anything change? (Also if you're using 1440p make sure to run 1440p detection on the PS5 or it won't update available modes - parltly an issue as 1440p doesn't technically have a broadcast standard spec, it came over from PCs instead of TVs).

[grave skiff]

Hi why is my PS5 not showing up on my Elgato HD60X?

[past basin]

Did you disable HCDP in the video settings of the PS5?

[grave skiff]

Forgot that ty

[past basin]

No worries, good luck with it

[worthy trout]

1920x1080 i tried the EDID thing i have a hd60x the 120 hz works fine on my xbox its just the playstation

i have a 240 hz monitor

[warped ledge]

does the monitor have vrr? if not, try changing the edid to internal.

then choose the 120hz vs vrr and see if that fixes it.

[snow scaffold]

One issue that I have been having with my Elgato NEO, is that the color/brightness is not remotely accurate with what it should be for my PS5. I have my reference monitor for the HDMI Out, and it's fine, but the image that I get on OBS is super dark and I can barely see a lot of the things. I could adjust the brightness on some games like God of War, but the quality looks super bad.

What am I missing here?

[past basin]

Usual cause is HDR. Neo can't capture in HDR so if you have HDR enabled on the playstation the conversion process on the card can cause colour and contrast drifts somtimes (converting from 10bit HDR colourspace to 8 bit SDR space isn't perfect). If that's the issue, turning off HDR on the console will result in a closer match

An alternative issue that sometimes comes up is if the Full/Limited colour RGB profile settings don't match - you can try manually setting them in either OBS or the console to see if you can get them to match

[snow scaffold]

That would make sense. When I originally installed my PS5, it has a default setting since the TV supports HDR and it's 4K, and might have gone bonky after having to downgrade resolution.

Would that impact the framerate as well? For example, the capture card does 1080p60, but my monitor settings for the OBS feedback is on a 120hz setting.

[past basin]

The card won't output more than 60fps (https://help.elgato.com/hc/en-us/articles/26438781217933-Elgato-Game-Capture-Neo-Supported-passthrough-and-capture-resolution), but at 120 in OBS the setting is at least evenly divisible so you likely won't see tearing from it

Unless you mean you're on a 120hz canvas, OBS will handle the difference if that's the case

(though the card's video will still be 60 fps, it should look fine)

[snow scaffold]

The OBS canvas is 60fps, my concern was just the preview screen being on a 120hz monitor, if that would cause the tear

Not what would go out to the viewer

[past basin]

It shouldn't since it's 60 and 120 you're working with

[snow scaffold]

I see

[past basin]

If it was something like 60 and 144 you might occasioanlly see it. Though it's more prone to happening the other way around when you capture in 144 and try to display at 60 (which is why it's common for streamers who usuall yhave to stream in 60 or 30)

[snow scaffold]

I try to stick as close to 60 as I can, since Twitch servers do not support above it 🤣

[past basin]

Fair enough. They don't support HDR either which is one of the reasons most of the Elgato cards convert to SDR by default

[snow scaffold]

And it doesn't make sense to use other platforms like Youtube, because it's better used for other formats and there's a lot to grow and implement on livestream side

[past basin]

Yeah, the fact they still don't have a dedicated live stream directory on the site is confusing to me

[snow scaffold]

#general message

I brought the conversation here, to avoid flooding this channel for off-topic conversation 🤣

[past basin]

All good, sorry I've stepped out getting ready for work there now

[snow scaffold]

Haha all good. I should also be sleeping to work tomorrow, but I got anxious and started working on my operation meeting presentation 🤣

[past basin]

Nothing like anxiety and insmonia for productivity

[snow scaffold]

Exactly 🤣

[sand timber]

Could someone tell me what I need for audio and mic for streaming on a dual setup. Do I get any mixer or a specific one?

[snow scaffold]

It really depends on what you are trying to achieve and/or budget you have:

A) You can use an external mixer for managing the audio and monitoring, while the final mix will be send to the streaming PC through a single input

B) You can use a software mixer like Wave Link (granted that you need a WL supported device like a Wave Link XL/StreamDeck+/Wave 3 Mic), or a third party one like Voicemeeter/Sonar doing similar as the first option

C) If you are more on the adventurous side of setup and try here and there, you can sort to audio through ethernet using VBAN.

Money-wise, options A and C are more costly depending on your current availability, while B you can spend a "higher" price for a device, but you also benefit of having another value added to it, like having a microphone in case you don't have, or having a stream deck to manage OBS/vMix while at it.

Sorry if it's a long and potentially overwhelming response, but I wanted to provide a starting point for each path that you could go 🤣

[sand timber]

No thank you, that’s a great response

I’m actually gna capture that and discuss with friends which optiom to go for

[snow scaffold]

The short question is: What audios you have in mind to deal with, and how far are you concerned on the final result?

[shy star]

Was there an update to the 4K capture software? My PS5 suddenly won't display

XBox works fine, though. Only PS5 is effected

[past basin]

There's a beta version but you would have had to gone out of your way to install that.
Is there a monitor connected on the HDMI out? If so does the PS5 show up on either that or the capture card when in use?

[shy star]

PS5 shows on monitor if not connected to the Elgato.

I am also using an HDMI splitter, but that has worked fine for a while, and still works for XBox and Switch,

[past basin]

Ah I mean more if you had the PS5 connected via passthrough on the capture card. eg console to HDMI in, HDMI out to monitor.

[shy star]

let me try that

[past basin]

Does bypassing the splitter work for the PS5? Those can sometimes mess with resolution/EDID detection

[shy star]

It worked fine in the past

Bypassing the splitter, PS works just fine

[past basin]

Yeah, try hooking it up again whlie it's set to the PS5 - they can get picky and weird and eve the order you connect things can mess with it.

One of the reasons Elgato doesn't recommend them if you can avoid it - mileage varies. And they can have the weirdest issues that seem like voodoo

Even if they generally work okay

[shy star]

Would be nice if Elgato had a capture card with multople HDMI in ports

Switched the HDMI to how I had it, and no display

[past basin]

Technically they do if you cound Cam Link Pro - just doesn't have any passthrough.

Try running the 1440p mode detection - that can somtiems get a contrary PS5 to resync

[shy star]

Already tried it

[past basin]

And to confirm it doesn't show on the monitor when hooked up like you nromally want it - does it show up on the capture app?

[shy star]

OBS and Elgato 4K utilty both show no signal when connected to the splitter

[past basin]

HDCP still off on the PS5? I've seen the PS5 system updates turn that back on

[shy star]

Yes. Had to turn it off again, but still no luck

Even that, it has worked since the last PS5 update

[past basin]

Have you tried in in the switch port for the Switch or Xbox to rule out a splitter issue?

[shy star]

Yes

[past basin]

Any change if you eitehr set the PS5 manually to something like 1080p or boot it in safe mode?

[shy star]

I haven't tried booting in safe mode, but changing the resolution did not help

[past basin]

Huh. Any change disabling things like 120Hz mode, and VRR?

You've alredy gone through most of the bases there, not sure why the HDMI siwtch would be giving the PS5 specificlaly issues like that

[shy star]

VRR has been off

[past basin]

It doesn't do custom EDID settings or anything does it?

[shy star]

Let me try disabline the 120 output

nope. no luck there

Can't find anything about EDIDsettings

[past basin]

Any chance anything changes if you swap the HDMI cables between the XBox and PS5? I've seen weird things happen when a HDMI cable is either starting to go or isn't the same spec as the one on the other side of the switch, even on my own setup

[shy star]

let me try.

Still won't work. But XBox works fine with the HDMI from PS5

Would a monitor possibly cause the issue? Eben though it's the same resolution and aspect ratio?

a new monitor*

[past basin]

It could

New monitors cand have different timings

like PS5 prefers 120 to be 119,88 Hz while Xbox prefers 120Hz even

If you changed the monitor try setting the EDID input setting on 4K Capture Utility to Internal and see if anything changes. If not select the resolution of the mnonitor in the bottom drop down box on that device tab in settings

You may need to disconnect and reconnect the HDMI for the PS5 to force a resync, or run 1440p detection

[shy star]

You got it!

Thank you

It was the EDID setting. Changed it to Internal and it worked

[past basin]

Glad to hear it worked - I would check to make sure it's still working on both of the other consoles in the new mode too, to be safe.

[shy star]

Good point

Yep. Still works

[past basin]

Good to hear!

Good luck with the setup

[fickle dragon]

@azure barn I'll bring the discussion here. If you have a GoXLR, it sounds like you already have what you need. Depends on the model, but that is already a solution many people use without using our Wave Link software.

And internal vs external is an unimportant difference when it comes to audio routing. The exception being that 4K X does have an analog audio input. I think GoXLR has a Stream port which you can send all the audio you hear to. You can either connect that directly to 4K X's analog port or to a line-in on the capture PC.

You've mentioned using 4KCU, but for streaming you really never need it. Open it to set some options like audio input or update firmware and then you generally close it and leave it closed. It's not part of the streaming workflow.

Wave Link does in software what GoXLR does a lot in hardware. So you may wanna talk to them about how to configure it if that's being an issue.

[keen cloud]

Hello Elgato Crest Brett I’m JameelPerkins asking how to get the Elgato camlink 4K to charge my ipad 10 to get it working form my ipad because right now I’m having a charging problem with HD60X im just asking bout the Elgato CAMLINK 4k ?

[past basin]

The iPad 10 has a USB 2.0 conenction, at only 480 Mbps. It's not fast enough for HD60 X or Cam Link 4K which need 5 Gbps - adding a hub or adapter doesn't fix the bottleneck going into the the ipad itself - the adapter will just drop to USB 2.0 too.

[fickle dragon]

Just to be 100% clear. You're looking to capture the iPad's video onto your computer? That is possible, but the Cam Link 4K can't charge the iPad since it's connecting over HDMI only and HDMI doesn't provide that sort of feature. I would advise using authentic Apple Digital AV adapter which has an HDMI output but also USB-PD input for charging the iPad.

If however you are wanting to capture a camera but the iPad is the host computer with the capture software, that's not possible unfortunately. As Arcsane said, USB 2.0 doesn't have enough bandwidth to support that.

[past basin]

They've been in here a few times this month - they're trying to capture a PS5 with the iPad.

[fickle dragon]

oh

[past basin]

They had the unfortunate luck to have the only USB-C iPad model that isn't USB 3.0 or faster. We spent a bit of time confirming which model iPad they had, but they called it iPad 10, and that image is the 10.9" iPad 10th Gen.

[past basin]

@keen cloud If you're still just trying to stream the PS5 using your iPad, and have decent wireless in the home, try using the Playstation Remote Play app to play your playstation from the iPad, and use it with the iPad Screen Recording with something like Camo Studio to send it to Trovo like you were looking to do.

It won't be 100% as high quality as a capture card stream, but it should be useable. It's about the only way I can think you're going to get around that USB 2.0 port on the iPad and still be able to capture.

[tacit minnow]

Hi! So I have a dual pc setup; my desktop has one of its HDMI ports going into the HD60 X capture card; said capture card is attached to my streaming laptop. I just updated my nvidia graphics driver on the desk and now the capture card is only ever showing 4K resolution, but since Windows is expecting it to be 1440p, the actual capture has a ton of padding around it. I've been searching online and coming up empty handed. Any suggestions?

Edit: My desktop is also plugged into a 1440p monitor with a display cable. I have the two screens mirrored; when mirrored the issue is there - and when setting it to anything less than the full 4K windows settings wise, the capture is good

[tacit minnow]

okay, we found the fix - swap the "Input EDID Mode" from "Merged" to "Internal" and boom everything is working again

[worthy trout]

I tried that nothing works besides switching to my other monitor but that’s weird because it works fine on my main monitor when playing on Xbox

And without the elgato plugged in it works fine also

[past basin]

What specific monitor are you using - the exact model? I know there's a handful out there, including at least 2 alienware ones, that have DSC (Display Stream Compression) always enabled which will block it from working with a capture card at all

[amber mesa]

I just tried hooking up an elgato game capture HD for my gamecube and it's stuttering REALLY badly in the software. How do i fix this?

[warped ledge]

are you using an adapter?

[amber mesa]

I tried it with and without an adapter and it does the same thing

And by adapter I mean the splitter thing dor the different colored cables. I'm not using an adapter for RCA to HDMI

Would it just be begter to use the RCA to HDMI adapter?

[warped ledge]

You could definitely try that, but let me check something on the GameCube

[warped ledge]

Well, the adapter is I believe what you call the splitter. Can you tell me what brand you’re using?

[amber mesa]

Yeah it's the splitter. Not sure what the brand is atm

[warped ledge]

I'd suggest finding one compatable.

[amber mesa]

But if I'm getting the signal without the splitter, shouldn't that work just fine?

The only issue is the stuttering

So, i fixed the stuttering by switching the USB port (i'm an idiot). But now i can't get it to show up at all in obs

[warped ledge]

glad one issue is solved, but is HDCP off?

[amber mesa]

It won't let me switch the input and for some reason it's labelled the 4K60 Pro

[warped ledge]

sounds buggy.

maybe open a ticket with #official-tech-support

[amber mesa]

Lol i got it working right after I submitted the ticket

Had to reset the computer

[inland raptor]

hey, i watched alot of vids but i cant seem to fix this. with the capture device everybody has game capture elgato HD60 x enabled. it doesnt give that option for me and i cant change the capture device. game capture wont anything on OBS

[lament tundra]

i use an hd60x, between a gaming pc and a streaming pc. Is it normal that with the hdmi connected to my gpu on my gaming pc, the pc starts lagging massively whenever doing related to the monitors. So for example this. I am in game, then when i click on my other monitor, to for example pause a video, it loses signal and my whole pc lags. I tried this with the hdmi unplugged and it worked fine, but then the hd60x doesnt work.

[past basin]

That name is just an internal revision. Older ones show Game Capture HD60 X, new ones show Elgato HD60 X.

If you're not getting video on OBS make sure any other apps uisng the card are closed first. Do you get video with 4K Capture Utility?

[past basin]

That's not normal, no. This might be a EDID or timing problem - check in 4K Capture Utility, go to the settings, then the device tab and try changing the EDID input mode to Display. You may have to disconnect and reconnect the HDMI cable to force it to resync with the new settings

[inland raptor]

I did yesterday but today I don't. But It does work on obs if I use video capture instead of game capture device

So I think it's fine now

[past basin]

Game Capture in OBS doesn't include "Device", it's meant for capturing games running on the PC rather than something coming in through the capture card. So yes, Video Capture Device is the correct way to setup HD60 X in OBS. Good luck with it!

[lament tundra]

It doesnt seem to fix it. I am trying to restart both pcs to see if anything changes.

[gritty plover]

What i have to do with this

[lament tundra]

This might be a better view of what happens. This is on the EDID input setting set to display.

[sullen spire]

Hi Everyone! I've started getting a random popping sound generating from my HD60X (when I open up the Recording tab under the more sound options in Windows I can see the volume meter trigger). I believe everything is updated, so I'm not sure why it's started doing this. Any advice would be greatly appreciated!!

[past basin]

What are you trying to capture, and what resolution do you have it set to? Your monitor is telling you it's getting a singal that's out of spec for what it supports here.

[past basin]

Wait is this only happening when your game is switching displaymodes? Are you playing in fullscreen - if so try borderless

[lament tundra]

No not only then. It also happens when i connect the hdmi. Or when i for example change the hz of my display, change the resolution. Borderless will probably fix it but just for when im playing games.

[past basin]

So yes, when something triggers a change to the display mode like attachign another device, changing resolution or refresh rate. All of that forces the HDMI connection to resync

It's normal to lose the video feed for 2-3 seconds while it resyncs, when a capture card is involved

Running it in borderless typically keeps it running in the same display mode as Windows which should reduce the amount of switching happening

And thus the number of times it blacks out

[lament tundra]

Im gonna start running the games in borderless. See what happens. Thanks for the help.

[fickle geode]

Hello I’m having issues with a brand new 4Kpro capture card with dual pc setup. I had it working for 2 days and the. I got a wild hair and went and change the resolution on my game pc screen from 1920x1080 to 1240x1440 and then I lost signal and so I switched it back to 1920 x 1080 and still capture card still says no signal. So I uninstalled the 4K software and reinstalled in and that didn’t work so I did a cold restart on both pc’s and took out the capture card and waited 1 minute and reinstalled it and still says no signal. I need help please!! Thank you in advance!!!

I also put it in a different Pcie slot also!!

[keen cloud]

I wish Elgato can test out razer edge with Elgato HD60X from a ps5 witch is everybody is on more I understand if u guys can’t do that please help me out ?

[warped ledge]

Can I ask if you have these items yet, or if you’re just asking to ask? The card indicates the specs on the websites, and requirements. I feel you’ve asked about many devices at this point. I’m linking the card’s requirements and posting the requirements. Please make sure you research the devices you’re asking about to see if they meet this requirements. I’d also advise reaching out to the #official-tech-support moving forward. Thanks! https://www.elgato.com/us/en/p/game-capture-hd60-x

[warped ledge]

So 1440p can be tricky. reset the card to default, and see if you get it working. Then change the console setting/gaming pc to be 1440p and choose internal on the edid. See if that helps.

[fickle geode]

So I changed my game pc to 1440p and on stream pc I reset to default on capture utility then changed input EDID mode to internal and still nothing

[warped ledge]

Did you change it back to the previous PCI card that it used to work under?

[fickle geode]

You mean to the PCI slot on my motherboard that i originally had it in first when it worked? No i I did not change it back to that.

[fickle geode]

So I just changed it to the pci slot closest to cpu and still no signal

[warped ledge]

Try uninstalling the drivers and device manager, removing the card after you power off your PC. Reinstall the drivers after you put your PC back up without the card in it once you reinstall the drivers power off your PC and put it back into the PCI port. You originally had it in and see if that does anything.

[ruby cradle]

Can anyone help me, I recently got an elgato HD60X, I installed the elgato 4k utility app and plugged everything in and it says no signal on both my tv and my monitor

[fickle geode]

Ok I did just that and all it’s showing is a black screen.

[warped ledge]

Hm… that usually fixes it. Check your bios and make sure that the pcie lane is getting the correct power.

[fickle geode]

So in my bios it’s showing the slot it’s in and says PCIe 2.0x4 @ 2.0x1

[warped ledge]

That should be correct. Try the process I mentioned above once more, and see if any changes, if not open a ticket with #official-tech-support

[fickle geode]

Ok yup I did a repeat of that and still the same outcome and so I went ahead and sent in a ticket! Thank you so much for trying to help me fix it!

[grave skiff]

anyone know why Elgato HD60X won't work with screenshare under the Devices tab?

[past basin]

May need more info here - What app are you trying to use this with that does a screen share that's not working?

[grave skiff]

Discord

[past basin]

Yeah, that should work just fine. What are you seeing when you try it?

[grave skiff]

black screen

[past basin]

What do you see if you test it in another app? Preferably 4K Capture Utility since that can give more speicfic errors for a couple things

[grave skiff]

it works fine in 4k capture

[past basin]

And you already closed that before trying it in Discord correct? Only one app can use the capture card at a time.

[grave skiff]

Okay I think I figured out why

It was cause I was streaming in 1440p

[past basin]

Ah

Hopefully that's all it was then

[shy quest]

Hey, I have a question

I use Elgato HD 60 X on PS5

is it possible to stream 120Hz always? or on certain games? I mean via 4K Capture Utility product

[past basin]

4K Capture Utility does not support high refresh rates, you need a third party app like OBS studio for that. You can passthrough 120Hz and capture at 60 with it htough

As for streaming, most streaming platforms do not yet support 120fps streaming

[shy quest]

oh i see.. Imma look it up to see if someone made tutorial for that, thank you tho

[lost oriole]

Hey, I hope someone can help me with this

I have an HD60 Pro, but the "Out" HDMI Port Is not giving me any signal to my TV

The game capture works fine, and the software and OBS detect the "In" Signal as usual, Is just the Output signal the one that doesn't work.

From the inside of it the HDMI Port doesn't look damage at all neither

[pseudo onyx]

i bought elgato game capture neo. It works perfectly for 5 minutes after that i got green tint in my capture. Tried many times same issue. Help me

[keen cloud]

Ok

[warped ledge]

and you've reinstalled the drivers?

[warped ledge]

did you get this sorted or not yet?

[ruby cradle]

Yes

[warped ledge]

yikes, what port are you connected to, and mac or pc?

[warped ledge]

awesome!

[lost oriole]

Yup, I just installed a new Motherboard and Made a clean Windows install from Zero, installed drivers and still just the "In" signal Is being detected

[warped ledge]

open a ticket with #official-tech-support not sure if the port went bad.

[pseudo onyx]

Usb 3.0 and windows pc

[shell crane]

I have posted this in a couple forums now, but I haven’t got an answer yet so I thought I’d try here. I have set up a dual pc for streaming using my HD60 S+. I use Streamlabs to stream and the video transfers over no problem, but the audio randomly stops being recognized by Streamlabs and I have to deactivate the capture device and reactivate it multiple times during stream because the audio completely cuts off. I have found some old threads on this and it seems like this is a common issue, but there did not seem to be a resolution. Any help would be greatly appreciated!

[warped ledge]

Is that USB port shared with another device connected right to it? If so, unplug anything next to that port and put it somewhere else so that way we can see if the power bandwidth is going to it adequately

[warped ledge]

To be honest, I haven’t heard about audio cutting out on a dual PC set up, but there’s a couple of things that you can do. Are you using anything like a go XLR or anything software wise for audio or you’re just using the capture card directly?

[shell crane]

I’m using voicemeeter.

But I am using the capture card directly actually for Streamlabs.

[warped ledge]

Do you have the card set up to listen?

I can’t give you a screenshot right now cause I’m not on my computer. I’m at work.

[shell crane]

I’m not sure what that means.

[warped ledge]

In your sound settings, advanced, you should be able to see the capture card under recording and select listen in the properties

[shell crane]

It doesn’t accept sound that way.
This Reddit thread kind of shows that I don’t think it’s an issue with how I have anything set up, since this explains exactly what I’m dealing with. It seems to be an issue within the device itself.

https://www.reddit.com/r/elgato/comments/rervyv/elgato_game_audio_randomly_stops_working_mid/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

[warped ledge]

I’ll give it a look when I have a chance I actually am gonna be stepping away for the rest of the day after 30 minutes because I have family matters to attend to

[past basin]

This is a three year old thread. If you're hitting this issue, have you used 4K Capture Utility to check if there are firmware updates available for your card? (Under settings, in the device tab). It's possible this was a bug that was corrected as HD60 S+ has firmware updates more recent than that thread. Beyond that do you get the same issue using another app like 4K Capture? For sound issues (and most in general), it's a very good idea to first try ruling out if it's a software issue or a hardware issue, especially if there's other audio management apps running on the same comptuer - it could be an issue with an app trying to take exclusive control and locking out StreamLabs.

[shell crane]

There doesn't seem to be any software updates needed. Do I need to have 4K Capture Utility open when I'm using Streamlabs? I haven't had it open, because I assumed it would interfer.

[past basin]

You do not want it open at the same time, it will interfere. Only one of them can get the video signal at a time

I would do a test recording with 4K though maybe. Or try another app like OBS - just to rule out if this is a software issue or a potential hardware problem

That said, what firmware version does your HD60 S+ show?

[shell crane]

I actually am not getting any input at all in 4K.

The firmware is MCI: 22.02.24 / FPGA: 67

The real problem is, test recordings wouldn't help anyway because it works sometimes and doesn't work other times. It randomly will cut audio for no obvious reason.

I'll be mid-stream and all of a sudden chat will say it cut off. I reset it, it works for a little, then it stops working again.

[past basin]

No audio input at all in 4K Capture? And no other apps are open?

Does StreamLabs have logging like OBS? I know in OBS there's a log you can get to right from the help menu that might give some insight, but I've never used SL

[shell crane]

I'm getting no input at all, video or audio, in 4K capture but I do in Streamlabs (open at separate times). I am getting both currently in SL, but like I said, it cuts off randomly. The weird part is, I can still hear everything fine on my end. It's just the streaming component.

So, it makes it tough because if chat doesn't tell me, I have no clue it's off.

I don't see a log option in SL like that, but I could just be looking in the wrong place.

[past basin]

Was Stream Labs turned off before opening 4K Capture? Because that's very unusual

4K is usually the best option for testing - I've seen it not work like that but usually it gives some sort of error

[shell crane]

It was closed. I hadn't even opened it today when I tried.

[past basin]

The fact it's not working in 4K Capture makes me think there might be some interference from other software somewhere. That could mess with your audio too

try disabling the ability for apps to take exclusive control of the card's audio in the windows sound settings. Press Windows Key + R, type mmsys.cpl and press ok. Go to recording tab, find the card, go to properties and on the advanced tab turn off the option for exclusive control, press OK, and then reboot the PC to make sure anything that currently HAS exclusive control hooks lets it go

[proper ember]

I'm having an issue with my capture card connecting, it says it needs to be plugged into a USB 3.0 port but it is already plugged in

[past basin]

And the port is rated for USB 3.0 speeds of 5 Gbps or faster? Does it still have the orignal 5 Gbps cable? Are there any adapters or hubs in the way?

Also which specific capture card is it?

[shell crane]

Could Voicemeeter be the software interfering? Because I don’t want to mess with voicemeeter, if so.

I would assume it would mess with voicemeeter since my default recording device the virtual cable through there.

[proper ember]

I figured it out...

I don't have a 3.0 cable

[shell crane]

That's actually already unchecked for the card.

[past basin]

It could be if the card is routed though it at all.

That said is Exclusive control was already off, maybe try turning it back on. That's usually only turned off manually if you're having issues

Normally it's better to have it on, though it's not strictly needed

[shell crane]

The problem is, I need to have it connected through Voicemeeter in order for the dual PC audio to work at all. The card is routed through Voicemeeter, so the card is not set as the default device, the virtual cable through Voicemeeter is.

[fallow thorn]

My capture card is doing this, what can i do?

[past basin]

Wait is Voicemeeter only on the gaming PC then, not the streaming on?

[past basin]

Usually when I see this it's one of the internal PCIe cards running at a higher resolution or refresh rate in a PCIe slot that can't handle x4 bandwidth. What card are you working with here?

[fallow thorn]

Hey! so i figured this one out, i am using the 4k60!

[shell crane]

No. It’s on both.

[past basin]

Ah, glad you've got it sorted.

[past basin]

If it's on both you could also use VBAN instead of passing the audio through the capture card

[shell crane]

It actually seemed to work out fine most of the night yesterday, but I wasn’t streaming. The true test will be during a stream since that seems to be when it randomly stops working in Streamlabs.

[past basin]

Keep an eye on the volume meter when it stops, if you see it again - see if that stops too. That can give us some idea where things are breaking down.

I'm assuming all the other audio is fine, just the capture card stops right?

[shell crane]

The other volume has been fine. I’ll try to see if it’s also not picking up in voicemeeter next time.

[keen kiln]

hi ! i just bought an game capture hd and i dont know why there is so much latency between the ps5 and the pc ?

there is like 2 seconds

[past basin]

That's about right for Game Capture HD - it's Elgato's first capture card from 12 years ago. It was a USB 2.0 device and has more latency than any of the newer ones. Thats's why gaming capture cards have a HDMI Out to connect the monitor to though - that feed doesn't get converted to USB so doesn't get all that added latency

[turbid scroll]

Lately i've been getting issues when i use my Elgato Game Capture HD60 S while using Elgato 4k Capture Utility
First off it gets just black and then when i unplug the USB-C from the capture card and insert it back again its no longer black screen
HELP

[keen kiln]

i put mic delay on my obs so image and nic are in sync now

[warped ledge]

Some cards may have latency, which one did you buy?

[keen kiln]

game capture hd

[warped ledge]

That’s a software, what card version?

[warped ledge]

Are you connected to usb 3.0?

[keen kiln]

it says game capture hd on my pc

[warped ledge]

What about the box?

[keen kiln]

the box too

[turbid scroll]

Yes

[warped ledge]

There should be something on the device to identify, or the software should tell you. If it’s a legacy product that might explain the name. Can you post the box?

[warped ledge]

Did you make sure the usb is not suspended or have anything else in the port next too it?

[keen kiln]

i dont have the box but the software recognize it as it should be

[turbid scroll]

Yes

[warped ledge]

Which software are you using?

[keen kiln]

obs

[warped ledge]

Is your bios fast boot turned off?

[warped ledge]

Can you show me a screenshot of what OBS shows?

[turbid scroll]

How do i check that?

[warped ledge]

When I see you capturing is the software and not the actual device so what I want you to do is delete this particular source create a video source and select the capture card in the video source not the software

[warped ledge]

In the bios

[turbid scroll]

Uh....

Like before starting the computer?

[keen kiln]

like a video of the 2 screens ?

@warped ledge

[past basin]

I think things are tripping up here because the App and the original capture card are both called Game Capture HD. But most folks are familiar with the HD60 and newer. Do you have a pic of the acutal capture card you're using you can share to confirm the model here?

[warped ledge]

Thanks, sorry I stepped away. Family matters. I’m back but thanks for clarifying. I’ll hands off as I’m gonna go live in a bit off camera.

[past basin]

No worries - I'd started in on it earlier and had to step away for work myself. Good luck!

[teal holly]

Can the HD60 X passthrough 1080p 180hz?

[keen kiln]

Thats this capture card

[viscid willow]

hello im new here! so i just bought the game capture hd and the problem im having is the software doesnt recognize the driver even though i already installed it. along with whenever i go to obs and select it as a video capture device it shares nothing but a black screen.

[past basin]

I'm not 100% sure - it doesn't look like it's on the spec sheet at https://e.lga.to/HD60X_Resolution which means it hasn't been officially tested. But it can do 1080p240 so there's a chance. May require you to set the EDID Input mode to display though, and it won't support HDR at 180Hz

[viscid willow]

i downloaded everything off of the elgato website

[past basin]

Perfect, yeah, that's the original Game Capture HD, so what you were seeing in the source setup is the driver's no signal I think. It looks different on the newer cards which I think was confusing things earlier

[past basin]

What do you mean by it doesn't recognize the driver? Is there an error on it in Device Manager?

[keen kiln]

the no signal is because my cnsole is off

[keen kiln]

look here this is the problem

to make sound and image on the same time i had to put delay on my mic

[past basin]

I'll have to check it later if it's audio based. I'm just checking in and out between work while my machine is tied up

[teal holly]

I currently have it set to Display and the highest I can get is 165hz despite my other pc connecting straight to the monitor and working at 180hz

[past basin]

Are you using a Chat Link with it? That can cause the unsync on earlier cards

[keen kiln]

no nothing

[past basin]

Does the monitor enabled DSC above 165 Hz by any chance? Some do, which keeps them working with a capture card when on

[past basin]

Is it out of sync with Game Capture HD as well?

The software

not the card

[keen kiln]

yes it is

[past basin]

Try adding it to OBS again as an Audio Input Capture and mute the video source. I've seen that fix the sync on some newer cards

[teal holly]

I'm not sure what that is or how I would check that

[past basin]

Display Stream Compression - it'd be in the manual if the manufacturer bothered to list it. Some don't.

[viscid willow]

ok im now checking the device manager, it says its an "Unknown USB Device (Device Descriptor Request Failed)"

maybe thats why

[past basin]

Also when the other PC is setup is it on HDMI or Display Port? Some monitors only offer the full speed with DisplayPort.

[keen kiln]

the delay is not on the sound but on the image tho

when i said sound it was my microphone

[past basin]

Could be - you'd probably have to uninstall the card from the cameras and sound devices in Device Manager then disconnect and reconnect to to see if it'll show it - assuming that error IS the card.

[past basin]

Did you grab the lastest driver from here specifically? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers The one fro the Game Capture HD? And you're sure you've got Game Capture HD and noe Game Capture HD60 or something right?

[viscid willow]

yes

[teal holly]

Both are connecteted to HDMI

[past basin]

Yeah, the video is expected to be behind. Is the audio from the console in sync with the video? Game Capture HD is a 12 year old card, it has video delay on the capture. That's expected. Sync offset in OBS with your other soruces is the correct way to adjsut for it

[keen kiln]

the sound is right yes

so i think that it is normal finally ?

[past basin]

Couple things could be wrong then - I'd first try it with the original app if you're not already to see what happens https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows , them maybe try a new USB cable. I've also seen some of them need the USB port cleaned - given the age of the card I've had at least one user who had issues because the pins were corroded and needed to be cleaned off (if that's the case isopropyl alcohol or rubberized dental picks are good ideas)

[viscid willow]

the card from the camera/sound devices? where do i go to uninstall it?

[past basin]

It might not show under either if it completely didn't install, in which case try another port or cable first. If it installs normally it'll be in device manager under cameras and again under sound devices iirc

[past basin]

Yeah a couple seconds delay on that card can be normal if that's what you're asking. I'll see if I can come back and check the video when I have time and am on the setup with audio.

It's one of the things that rapidly improved on the cards, especially when they moved to USB 3.0

It may perform slightly faster depending on what app you're using it with - or slower. OBS is usually the faster option though

[keen kiln]

and do you know if its possible to use the elgato on discord screenshare ?

[past basin]

Usually, yes. Just make sure no other apps are still using it at the time. Only one app can use the card at a time

[keen kiln]

i have to put it as a camera ? because it didnt appear when i try

[past basin]

Hm. I know the newer ones do it find, but honestly I've never owned the original Game Capture HD. I would expect it to show up, but I'm not sure what Crieteria discord uses

An alternative workaround is set it up in OBS, turn on OBS Full Screen Projector, and share that in Discord with Screen Share

That's how I used to do it before they added capture card sharing

[past basin]

They've got the original Game Capture HD, not sure if that will affect it or not given how old the model is.

But yeah it was a nice addition to discord to not have to run my own card thorugh OBS anymore to screen cap

[fickle dragon]

🤦‍♂️ I even thought I was checking further up to make sure I didn't do this again

[past basin]

All good, you've been busy across the board there 🙂

Actually had two users with that model here this evening - we can go months without anyone mentioning it

[turbid scroll]

https://www.youtube.com/watch?v=RPhka-gU8CU like this?

[past basin]

You want to disable it in the BIOS/UEFI not in Windows. That particular Windows setting is more likely to cause issues than fix them.

[turbid scroll]

Wait so i turned off something that will cause issues now?

[past basin]

might, might not. I woulg generall recommend having all the fast boots off if you're hitting issues though. But especially any one in the BIOS as Vic mentioned

[turbid scroll]

Alright

[turbid scroll]

Is it that one?

[past basin]

Yeah, try turning that off

It can disable some USB compatibilty stuff to boost speeds during boot

this can cause issues in rare cases

[turbid scroll]

Now i go save and reset?

I checked it didn't work

What's somewhat funny it doesn't show black screen on streamlabs Desktop it shows immediately compared to Elgato 4K Capture utility

[warped ledge]

Thanks, sorry I’m at work, and grateful you’re avail.

[past basin]

Wait does it actually show the video on StreamLabs, and just no video with 4K Capture Utility?

[turbid scroll]

Yeah it shows on Streamlabs not 4K Capture Utility

[past basin]

Are all other apps closed when you open 4K Capture? Streamlabs isn't running minmized or anything at the same time right?

[turbid scroll]

I only had 4K Capture on

[past basin]

Go into settings for it and reset it to defaults

If you haven't already

[turbid scroll]

Nope nothing

[past basin]

If it's only doing this with 4K Capture Utility, then I'd uninstall it (remove settings if it asks) and then reinstall it

It's possible the hiuccup is with the app not the card

[turbid scroll]

I did that and it were still the same

[past basin]

In that case I'd reach out to #official-tech-support to see why the app isn't working (or maybe try an older version from here: https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes_ ). If the card is working with other apps, odds are it's an app issue

[turbid scroll]

I have currently the latest one 1.7.13, Which older one do i try?

[past basin]

Doesn't particually matter, maybe 17.10? Just a couple versions back to see if it fixes the issue

[turbid scroll]

Alright

[past basin]

I'd suggest rebooting between uninstalling the current one and installing an older one too, to make sure any in use files actually get cleaned up

[turbid scroll]

Okay

[turbid scroll]

Well that worked I don't know why the latest one giving me the black screen....

[past basin]

You could try updating again to see if it stays fixed, but beyond that you'd have to ask official support to take a look at while the latest one isn't working for you

[turbid scroll]

Alright

[fallow thorn]

Can somone help me set up my capture card?

[past basin]

What card is it, and what issues are you running into setting it up?

[fallow thorn]

4k60 pro, i have it plugged into my stream pc's PCIE slot, i have my Gaming pc's gpu plugged into the IN on the elgato, i have the display duplicated, but it only shows No signal in the 4k capture utility.

[past basin]

What resolution are you working with on the gaming PC side? And what app are you trying to use it with on the streaming PC side?

[fallow thorn]

1920x1080, and OBS

[past basin]

Is there a monitor on the gaming PC too? If you connect it to the HDMI OUT on the capture card do you get signal that way?

[fallow thorn]

as in unplug the monitor from my pc, then plug it into the elgato out port insted of the gaming pc's gpu?

[past basin]

yes - it'd be good to see if the signal is at least going through via passthrough

That'd give us some idea what might be off

[fallow thorn]

passthrough works, i am seeing my gaming pc's desktop

[past basin]

Okay, that's good. What refresh rate do you play at? If it's below 240 you can leave it wired like that, otherwise put it back in the cloned setup

We at least know the card is getting valid signal now

So it's likely a config hiccup

[fallow thorn]

yeah, i play on 240hz, but if i drop my refresh rate to 120 it works

[past basin]

Ah. Hm. You're using a HDMI 2.0 cable and not a 1.4 right?

[fallow thorn]

Past tence, the 4k utility does not see the display

[past basin]

Okay, the next headache to check is the motheboard. It might be providing power but not enough data bandwidth. Do you know the exact model so I can check the manual?

[fallow thorn]

B650M C-Y1 GIGIBYTE

so, if i drop my Hz to 20, it shows up

[past basin]

It shows up in 4K Capture?

[fallow thorn]

yes

[past basin]

Either there's an EDID hiccup then or the monitor uses display stream compression to go above 120Hz

Try going into 4K Capture Utility settings, under device and set the EDID input mode to DIsplay

see if that'll let you go above it

[fallow thorn]

No signal

[past basin]

What if you set it to Internal, and set the bottom box to 1080p??

[fallow thorn]

Works Below 60Hz

[past basin]

Bah, okay monitor might have DSC. Set it back to Merged, move the cables back to the monitor and capture card are on different ports of the GPU And set it back to duplicate

That should let us push 240hz to your main monitor while cloning the card with the same or lower

[wanton cliff]

By duplicated do you mean that you're sending the signal to the capture card from a separate output?

[past basin]

yeah

Common setup for PCs to work around HDMI 2.0 limits

[fallow thorn]

So replug in my monitor to my gpu?

[past basin]

yeah, monitor back to the GPU

We know the card works with signals under 120 now, so worst case we can force the GPU to send the card a 120 signal while the main monitor gets 240

[fallow thorn]

okay, monitor to gpu, gpu to elgato, duplicated displays, No signal

[wanton cliff]

Yeah that was one of the reasons I ended up switching to the 4K X as soon as it released. Was tired of the workaround to get 1440p240 on my monitor then using NVidia's control panel to downscale the mirror to work with the 4K Pro Mk2

[past basin]

Huh, I've never used Nvidia's app to downscale, hadn't realized it could scale down instead of up. Good to know - I'd done similar with OBS and the fullscreen projector in extended mode.

[past basin]

That's fine for now - how did you clone the display, Windows or the GPU app?

[fallow thorn]

windows but i can use nvida

[wanton cliff]

Nvidia will let you "duplicate" then scale to a specific resolution and refresh rate.

[past basin]

That's fine, just wanted to know which one to reference. If you bring up the settings there now it shows the 4K60 Pro as it's own monitor, right?

[fallow thorn]

yes

[past basin]

Click it, click the advanced button in the options down below then. What settings is it trying to use?

[fallow thorn]

240

[past basin]

Drop it to 120Hz and see if it switches over - it should not affect the main screen

[fallow thorn]

No Signal still, drop it to 60?

[past basin]

Might as well, yes

[fallow thorn]

there we go

[past basin]

Interesting - surprised we had to drop it that low.

4K60 Pro really should be able to run higher than that

[fallow thorn]

it is the 4k60 pro, i guess 60 is the max refresh rate?

[past basin]

That's only at 4K resolution

Beause it's a HDMI 2.0 card 4K caps at 60 hz

because of bandwidth. It should run much higher on lower resolutions

[fallow thorn]

yeah, im running at 1920 on both

or 1080p60

[past basin]

You could try setting the EDID on the card to internal, and setting the bottom option back to default, and see if that'll let you scale it up

The other possibility is your motherboard is splitting the PCIe slot you're using - are there any other PCIe cards in there besides the GPU?

I can't actually find the standard manual for that board for some reason, so I'm not sure how it splits out the PCIe lanes

Weird, since Gigabyte is usually decent with their manuals

[fallow thorn]

No other PCIE, i changed the settings and it lost signal

[past basin]

Any chance you've got a spare HDMI cable around?

[fallow thorn]

i do

[past basin]

I THINK That one should be fine since the passthrough worked, but that's a weird issue. Might be worth trying with another cable

[fallow thorn]

new cable in, no change

[past basin]

Does 4K Capture Utility list a source signal in the top section, even though it says no signal?

Also what firmware version is listed in the device section of settings?

[fallow thorn]

the firmwhere is up to date

how did i screenshot a dot?

[past basin]

No idea