capture-cards

[vast fossil]

I actually found a fix online, I had to uninstall the driver basically and it fixed itself...

https://www.youtube.com/watch?v=DOl66FfsrAE

this fixed it for me

[past basin]

Ah, that usually just means Windows added it with system level mute, There are other ways to fix that too, but that works. Glad you got it working

[vast fossil]

is there a way to change the output device in the capture utility?

I can't find it

[trim moat]

Ok so I have 2 pcs with a Elgato going to each of them problem is my main pc where I play the game on only has one hdmi port on the GPU so now I can’t connect an HDMI to my monitor cuz it has to connect to my Elgato is there anyway to get around this?

[past basin]

Windows Sound Mixer is the usual way I think

[past basin]

Is there a reason you can't use the card in passthrough mode? The HDMI out on it basically splits the signal going in so you can handle setups like that where there's only one HDMI (there are reasons that may not work though ,such as having a HDMI 2.0 card and needing to drive a very high refresh rate or resolution)

[vast fossil]

hmmm, It doesnt lat me change it. Weird, I just downloaded an app so Ill try that

[past basin]

Weird, is it showing options like this and just locked in or are the options not coming up?

(ignore the one with no volume btw, I think that's related to the virtual routing it does for the capture card or somthing similar)

[trim moat]

No it should work but how do I put it into pass through?

[past basin]

Just connect PC to the HDMI In, and monitor to the HDMI out. It's always enabled on the card so you just have to hook it up that way

[trim moat]

But then what does my Elgato go to?

Sorry I’m just a little confused

[past basin]

USB still goes to the PC

What card do you have? If it's an external, it should have at least 3 ports - HDMI in that goes to whatever you want to capture, HDMI Out that goes to a monitor or TV in passthrough, and USB that goes to the computer doing the video capture and recording

The exception to this is the Camlinks, which aren't designed for passthrough - all the gaming oriented cards have it

[trim moat]

Ohhhhh I get it

Idk why I didn’t think of that

That’s literally how I got my Xbox to work

🤦‍♂️

[past basin]

All good - a lot of people jump straight to cloning PCs instead of doing passthrough. There are some reasons for that, but some downsides too (eg, cloning your display locks out using HDR)

[trim moat]

Thank you 🙏

[past basin]

No worries, good luck with it

[craggy relic]

hmm do you have tutorial on how to setup please ? in case it dont work how stream deck works ?

[past basin]

Not at home at the moment to check for one - they're y should be a bunch on YouTube though. Since you're looking to send mic from the streaming PC to the gaming one, look for one that mentions VBAN, so you can do it over the network without running more cables

[candid glen]

i have an elgato neo, what could i get?

[past basin]

Depnds on your setup - if you have a desktop PC with a line in jack (blue jack on your sound card) you can still use Chat Link Pro via that.
Otherwise it gets a bit tricky

If you just need to hear the game and PC at the same time and are okay with about 30ms latency (and don't need to talk on the console) the easiest solution is just plug everything into the comptuer and listen through that instead of directly with the console

If you need mic on the console you might need some sort of a USB based mixer that supports TRRS headsets - I'm not around at the moment to look one up, but they can be rather pricey. Alternative solution, get a USB sound card with a Line In jack and a Chat Link Pro and use it that way

[candid glen]

via obs or an app?

[past basin]

OBS would be fine - just make sure you remember to set the card to "Output & Monitor" in the Advanced Audio Properties (edit menu or under the gear icon in the mixer)

[candid glen]

did it, but can you get stereo or surround sound?

[past basin]

It should come through in Stereo. Surround sound won't work over Neo though

[candid glen]

alr, thx btw

[north sierra]

you got a amazon link

best buy didnt have it

i borrowed my friends

its fixed now finally

[past basin]

Not off hand the one I used to get off Amazon isn't listed at the moment. Just make sure that you get one that's 5Gbps or faster

[north sierra]

https://www.elgato.com/us/en/p/chat-link-pro

is this needed in order to have console audio go to the card to the pc / stream

[keen crater]

i forget for pass though is it display are merged?

[past basin]

Merged is default, display is it has issues displaying on the TV/Monitor

[keen crater]

now i gotta figure out why with merged it is only 60hz

[past basin]

It's only needed on consoles if you plug in a headset

[past basin]

What resolution? Also that would count as an issue worth trying display

[keen crater]

2560x1440p the Monitor will do 165hz DP 144 hz hdmi

[past basin]

Yeah I'd try setting that to display then

[keen crater]

Odd that Input EDID merged and EDID internal Default does allow 120hz

[past basin]

If that doesn't clear it try internal instead, and if still stuck set the bottom option to 1440p manually instead of default

[keen crater]

but setting to 1440p with merged sets it to 60 hz, but display allows the full range 144

[past basin]

Bottom option there only applies in Internal mode

[keen crater]

Thats what happens with

[past basin]

HDR isn't on is it? That would push the bandwidth over HDMI 2.0 spec

[keen crater]

its reporting SDR in windows

the first image is what the advanced display settings reporting

unless there is an HDR setting in the app

its off in the app

[past basin]

What if you scale back to 120Hz?

[keen crater]

clean signal

[proven jay]

does anyone have the download for Sound Capture?

[keen crater]

its weird but it works at 144 if I set the internal EDID of the device to 1440p

im trying to figure out if its the device or the cable even though the cable should be rated for it

[past basin]

Bundled with Game Capture HD - https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[keen crater]

or If it just does not like Dell screens lol

you have any recomendations of HDMI cables that You know with 100% fact work with 144hz and VRR?

[proven jay]

is that now 4k capture utility?

[past basin]

1440p is a bit prone to quirks sometimes since it doesn't have a broadcast standard

[past basin]

No, that's the app for the older cards. They don't include sound capture with the new one

[keen crater]

https://www.amazon.com/Elgato-Ultra-High-Speed-Cable/dp/B0BQCGCPJ2

[past basin]

144hz is above the supported VRR range iirc

[keen crater]

yeah lol i just meant it supports it i cold drop back to 120 for VRR

or should i just bite the bullet and get the elgato cables

i dont really mind

if that fixes the issue

im just kind of over playing find the golden hdmi cable

[past basin]

A HDMI cable should be a HDMI cable. 4K60 Pro mk 2 should be fine with any HDMI 2.0 cable if it works right

But yeah, VRR range is 48-120 Hz on that card

[keen crater]

Im using the HDMI cable that came with my razer HD 60 usb capture card that never worked right it supports 4k60

and then the DELL HDMI cable that came with the monitor

[past basin]

Might be worth trying another cable to be sure - are they marked anywhere for the speed?

[keen crater]

no

thats the thing

i dojnt know the speeds on em

at all

[past basin]

I'd have expected HDMI 2.0 on the razer - but I've seen Dell skimp on them before (though not always)

[keen crater]

i think the razer one is hdmi 2

in cloned mode it will work at 120 and 144 and vrr at 120

err display clone

i just wanted to use passthough because some games cloning display ngl actually kills vram useage

[past basin]

Fair. Causes issues if you need to use HDR too (though 1440p144 HDR would need HDMI 2.1). Plus pass through reduces risk of tearing usually. Support might have some additional tools to pull logs and see what's going on the though

[keen crater]

i have one HDR monitor, and lets be honest I use HDR loosely with it

the HDR image quality sucks on it lol

i use it as a secondary monitor in non HDR mode lol

[past basin]

Fair enough - my own HDR screen doesn't get bright enough to make it worth turning on

So it only ever gets used for testing stuff

[keen crater]

i tested with diffrent cables

144 doesnt work that way so...

ill just order cables

cause I cant 100% verify the speed

@past basin thanks for letting me pick your brain as needed

[past basin]

All good, wish I had a clearer answer for what's going on there in 144hz mode

[craggy relic]

hi can you help me to setup voice meeter please ?

[warped ledge]

this should be an audio thing, but you could maybe ask in #wave-audio. if you're trying to route the capture card through it, I'm sure this would be as an input.

[craggy relic]

hello vic it's about emulating a mic to my gaming pc since everything is plugged into streaming pc

i tried myself but didnt suceed i will try again

also he suggested me to buy stream deck+ how does it works ?

can i use 1 mic and 1 headset for 2 pc with stream deck ?

[warped ledge]

i do recall helping someone who routed his mic between both pc's but it looks a little challenging. I know it can be done though.

[craggy relic]

Yes if you remember please tell me

but stream deck dont do that ?

[warped ledge]

Wave link can, but I don’t recall how to route it. Something about a to b etc…

[craggy relic]

usually people use mic and headset on gaming pc or streaming pc ?

[warped ledge]

Preferance, i use a single setup for now. However, I’d used my streaming pc for all audio if I was doing a dual.

[craggy relic]

i suceed thank you alot 😄

[gleaming garnet]

Elgatos new capture cards got uw support didn't they

[warped ledge]

4k x yes

[fossil rover]

HELP pleaseeee bro

hd60x just has a purple light where its usually blinking red

it shows "no signal" in the live capture app

its been like this for months ive just been ignoring it but its so annoying

[warped ledge]

Are you connected to a usb 3.0 port with the official cables?

[fossil rover]

yes

[warped ledge]

Try a different port. Also, unplug the card for about 1 min.

[weary quartz]

Anyone knows why my capture card keeping going into HDR when I full screen call of duty? HDR is disabled.

[past basin]

What do you mean by the capture card is gonig into HDR? Are you getting the dark contrasty mess of SDR video that's been captured in HDR? What app are you using to record?

Also if you're using fullscreen instead of borderless windowe it can bypass windows video settings -make sure HDR is also off in your game

[weary quartz]

Yes I am and it’s turned off. Still goes into HDR and I use Obs

[past basin]

So it's recording SDR with HDR colour settings on OBS and looks like a mess? Did you set OBS to use it in P010 and one of the 2100 colour spaces? (in either the card or the canvas or both)

And did you disable HDR tonemapping on the card? By default for OBS it would convert everything back to SDR anyway, unless you disabled the tonemapper using 4K Capture Utility

(or Capture Device Utility for mac users)

[digital cedar]

general question

when playing a game on a different monitro

do you use obs' audio monitoring for audio or some other thing?

[warped ledge]

it really depends on your audio setup.

[west igloo]

The Elgato HD60 X consistently stops working after an hour and 15 minutes. It doesn't feel hot at all and it was barely warm when I touched it after it stopped working. The USB ports on my motherboard isn't overly populated. It literally only has 3 USB ports being occupied: 2 for mouse and keyboard and 1 for the Elgato HD60X. Had this capture card since May, not even a year, and it's been giving me issues. I'm tired of it being unreliable. Should I just RMA it or does anybody else got tips because I'm all out of ideas?

[west igloo]

BTW the capture card has the latest firmware update, my GPU and chipset drivers are up-to-date. Everything is updated. Even the BIOS firmware on my PC. The only way I can get it to capture footage again is to unplug it from USB and plug it back in.

[west igloo]

I've tried different USB ports and it will still eventually stop capturing video if I stream or record long enough.

[warped ledge]

What’s the settings in 4k capture utility?

[west igloo]

I don't use it. I use StreamElements OBS. I only used the 4K capture utility to update the HD60X firmware to the latest.

[warped ledge]

So you didn’t change the edid mode or anything?

[west igloo]

No just solely used it to update the HD60X. I didn't fiddle with anything else because OBS is what I use the capture card for.

[warped ledge]

Try a different usb 3.0 port. Also do this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[west igloo]

Thank you for the helpful tips. I'll try these and let you know if it resolved my issues.

[mighty pawn]

update on this jsyk using CRU the EDID thats in there for 3440x1440 IS an Hdmi 2.0 speed instead of 2.1. hopefully they will provide a custom edid or an official update for this soon.

so that confirms that theory

[strange topaz]

can i get anyones help? i recently just bought an elgato hd60x and chat link pro, i looked up a couple tutorials to try and start a stream but whenever i did start a stream i can only hear the game but not my voice ive tried for an hour but no chance

[past basin]

How are you adding your voice back in? Chat Link Pro is a passive cable - it doesn't split the headset mic, because that's not amplified. It only splits the audio coming out from your console - you'd generally need an additional mic to mix your voice back in on the PC

[strange topaz]

ohh okay okay thank you

will i need a headset for my pc too? or is tbe one im usin on console fine

[vast oyster]

Hey I was hoping to find a solution to my problem here. Thanks in advance: So I want to capture my Phone (Samsung S23 Ultra) with my newly bought HD60X. I am getting 5 seconds of screentime most of the time and a random disconnect in OBS. This repeats maybe 2 or 3 times and after that i just get the "No Signal" Screen. I already disabled the USB power saving settings and I am using the cables that came with the elgato. I hope someone can end my suffering lol.

[mighty pawn]

Is the computer not picking up the device at all or are you getting the elgato "no signal" in obs

it could possibly be an issue with your phone outputting the signal to the cap card

[vast oyster]

I am also getting that on the 4K software program, so I guess its the Computer

[mighty pawn]

what cable are you using to connect the phone to the cap card

[vast oyster]

I got a HDMI to USB C adapter

[mighty pawn]

maybe try to connect via hdmi to a tv or something just so we can rule out that it isnt the phone/cable thats the problem

if you get a signal on a display but not the capture card, then we know the issue is probably with the capture card

as for WHAT that issue is....i really am not sure it might not like the resolution/aspect ratio of the phone

[vast oyster]

I tried several other HDMI cables but the problem persisted

Couple days ago that did not happen so in general I find it really weird

after connecting to my monitor it also says "connected to external display"

[mighty pawn]

when you connected to your monitor were you able to get it to display on the screen?

[vast oyster]

If it should be displayed automaticaly, then no I see nothing

Is there maybe an issue with the USB setting on my phone?

[mighty pawn]

if you arent getting it to display on ANYTHING then it sounds like the issue is likely with the phone

since logically if it were the capture card the issue would only exist with the capture card and not with other devices

[vast oyster]

Yea I get that but after connecting the HDMI to my monitor should there be something immediately?

[mighty pawn]

typically, yes

[vast oyster]

I see, is there like a setting that should be turned on/off that I do not know off?

[mighty pawn]

also just to clarify, are you saying you do eventually get a signal if not immediately on the monitor?

[mighty pawn]

likely something with your usb settings if i had to guess although i do not own a samsung phone to be sure

[vast oyster]

No on my monitor I do not get anything its just black. But on OBS and 4K i eventually get it but then it turns off.

[mighty pawn]

yeah definitely either the cable or the phone

most likely some usb issue with the phone unless youre just using a really cheap cable

[vast oyster]

like I said these are all the cables that came with the elgato

[mighty pawn]

could be the adapter, i mean

but id start with the phone

[vast oyster]

any clue what these settings are caleld on ios? maybe I can track that down for me

[mighty pawn]

this is usually the part where i would consult reddit personally for threads like this
https://www.reddit.com/r/samsunggalaxy/comments/12b7luw/samsung_galaxy_s23_ultra_usb_c_to_hdmi_not_working/

im on android but the setting should be called....lemme check

either "usb preferences" or "default usb configuration"

if you open settings and just search "usb" it usually pops up but im on a google pixel so idk if samsung changed that

[vast oyster]

Yea I got to the "USB configuration" tab, what do I select there?

[mighty pawn]

idk id just cycle through different stuff and see what works

[vast oyster]

alright thanks for your help & time

[past basin]

Using the one on the console is fine - it will not hear the audio from the PC that way though, unless it's one of the few that does dual audio connections.

[strange topaz]

are some cheap earbuds to hear the pc okay? i found an old mic i can use for pc

[past basin]

Yeah, a number of people go that way

There are other ways to mix them into one headset too, but they generally require a mixer or mixamp, or listening to everything through the PC (though that last one can make voice chat on the console difficult to setup)

[strange topaz]

yea i figured it out just annoying cus i have no desk space😂

[past basin]

There can never be enough desk space - gear will always slowly take over 🙂

But yeah, you might want to look into a boom arm or low profile arm for the mic down the road to get some of that back

[warped ledge]

LP is the way to go!

[past basin]

Alas my primary display is too low myself - I had the LP on the front of the desk as a workaround but new additions get in the way

(really though I need a bigger desk if I'm going to keep adding stuff)

[warped ledge]

I hear ya, that's why I did some minor upgrades and sell.

I have decent desk space now.

[past basin]

I had okay deskspace - but thje fact my main machine these days is a laptop eats a surprising chunk of it.

[warped ledge]

that can still be solveable...

[past basin]

I need to move to like a L-shaped desk in the corner of the room, really, but so expensive for a good one

[warped ledge]

the have desk arms for that

[past basin]

I dunno - laptop is pretty darn heave for a desk arm

maybe

[warped ledge]

this is very true. I would still go for an L, but the shelving took care of some of it.

[past basin]

Long term I still need the larger desk though, since I work at the same desk I game at - I need space for paperwork :p

[warped ledge]

what is your deam desk?

[past basin]

No idea tbh, probably a adjustable height l-shape with about an inch or more thick surface made of real wood instead of the lamintate plastic stuff that's starting to wear on this one

[warped ledge]

I hear ya on that. Maybe Corsair makes a Platform 7 series that is an L, with an L mountable system... I would buy it.

I do wish for the trays under to be longer and deeper.

[past basin]

The phantom 6 looks cool - but

Well the elevate without the back is 1890. still

Maybe if I actually streamed enough to justify it

[pastel marsh]

i've noticed a issue with my camlink 4k where it always trying to use 4k even when my camera is set to 1080p60, and won't change to 1080p untill i unplug and replug into the system

[smoky sleet]

I decided to do this and see how it's gonna go but i'll be surprised if it works. Last resort's going to be sending it to them or doing a rollback on the drivers.

I updated the BIOS, made sure my drivers were up to date and also did what was told. (uninstalled the device from the device manager, power off the pc, remove the card after powering down, powering on the pc with the card removed and reinstall the drivers)

[rotund quartz]

Hello 👋🏾 new here. Wondering if the cam link compatibility list is updated? I have a Panasonic lumix gx9 mirror less and would love to use it as a second webcam

[sterile vector]

Does anyone know why the games I play go off my capture cards refresh rate instead of my Monitors refresh rate? How do I change the game to prioritize my monitor over my capture card?

[warped ledge]

Are you playing console or dual pc setup?

[sterile vector]

Dual PC

[warped ledge]

What frame rate are you trying to passthrough, and what capture card are you using?

[sterile vector]

Elgato 4k60 Pro, and 300hz

[warped ledge]

this may help https://help.elgato.com/hc/en-us/articles/360051938572-Elgato-Capture-Devices-and-120Hz-High-Refresh-Rate

[sterile vector]

Okay this is the issue. I know the stream itself can only go up to 120hz. However I am looking to game at a higher refresh rate. Because Elgato is being detected as another monitor I believe the game is reading the hertz from Elgato instead of my actual monitor. At one point I was able to get the 300hz in game, but it seem to quickly flip back to 60 - 120hz. Which 120hz isn't "bad", but for gaming it's not the 300hz i'm looking for. For streaming it's perfectly fine but I would like the game to detect my monitor in the same way as if I weren't streaming.

I think that article deals with capturing the stream in certain high refresh rates, but that's different from actually gaming in the same high refresh rate.

I highly doubt the capture card is bottle necking me from getting the full 300hz refresh rate for the actual game.

[warped ledge]

The card you have I think at max can only do 144hz

[sterile vector]

Yes that's for streaming. My game should detect a higher refresh rate from my monitor though.

[warped ledge]

The card may force you to allow at max 144hz, which may be why you’re having issues.

[sterile vector]

That would be funny. The whole reason for me getting this elgato was to improve game performance. So for it to bottle neck the actual game would be ironic. I again hope that's not the case.

Because then I'd have to question why even use an Elgato. Because I'm already doing a dual streaming setup.

[warped ledge]

I would’ve gone the 4K X/4K Pro route for passthrough.

[sterile vector]

That would still be limited to 240hz which again is "fine", but i'm looking to max out my performance as much as possible while still streaming

[warped ledge]

I don’t think the card that you’re looking for that can pass through 300 Hz exist yet the max that I’ve seen is 240 Hz

[sterile vector]

When you say "Passthrough" what do you mean? Because i'm not looking to stream in 300hz, just play the game.

play the game at 300hz, stream at 60hz - 120hz

[scarlet carbon]

Anyone’s Elgato 4k capture utility not working properly? Whenever I load it up, it freezes and I have to close it down by using task manager

[sterile vector]

Nope, mines works perfectly fine. What are your PC specs? You can find them by typing run in the search on your task bar then typing "msinfo32"

[scarlet carbon]

I9-12900k, 3080, 64GB Ram

[warped ledge]

Passthrough is the game setting via 240hz as an example

[snow wigeon]

I am interested in the capture Neo but only have an M2 MBP. Will the neo be recognized on Streamlabs?

[warped ledge]

It should.

[sterile vector]

How do I create a custom EDID?

An EDID bin file

[eager radish]

Hello! Does anyone know if there are any differences in recording through HDMI mode compared to using only the USB-C mode?

[warped ledge]

You would still need to connect hdmi. 👀

[mint garden]

does anyone know why my capture card makes my screen turn black when starting up fortnite after the first loading screen?

[past basin]

Usually when that happens it's because the game is running at different settings than the menus - eg if you have 120 Hz mode enabed but your monitor doesn't support it (but the capture card does), then because the main menus run at 60Hz when the game loads in and switches over to 120 you lose signal

[past basin]

Typically if you need a custom EDID for an Elgato Capture card we suggest requesting assistance through #official-tech-support to make sure you wind up with one that's actually compatible with your card.

Other than that there's a few apps out there that support different EDID featuresets. The one I used to suggest for HDMI is no longer available due to a licensing review though

[past basin]

As Vic was saying, the capture cards only have one recording mode - HDMI to USB (with the exception of the 4K60 S+ which also does HDMI to SD Card). You must connect USB to the computer to record to the comptuer, and you must connect something to HDMI IN to record as your recording source. The HDMI OUT is used to connect an additional display in HDMI Passthrough so you can play on another display, and not have to deal with the latency from the recorded video.

[sterile vector]

So apparently the ultimate solution to my issue was simply to not use the Elgato capture card I spent money on if I want to get any hertz above 120hz.

[limpid oak]

Hello! i bought this hd60 s off ebay and i cant seem to get an image out of the capture card. i connected my wii to my pc. im trying get the image through obs but its not working. the software is detecting the device but there is no imageor sound. ive looked up multiple tutorials but to no avail. i think the card is broken. is there any thing else i can try or something i could do to see if its broken?

[sterile vector]

Go to display, and make into a second monitor.

[limpid oak]

using the hdmi?

right now its showing this

just tried it and it didnt worked

the only thing that got displayed was my main monitor

is there a way verify if the card is broken?

[eager radish]

Sorry, I should have specified. I was referring to the HDMI out. I've been using the USB-C only for output and wondering if connecting both that and the HDMI out does anything different

[limpid oak]

Anyone? 😕

[past basin]

HDMI out only goes to an external display. It can affect what video modes are available to whatever is connected to the card, but that's about it.

[past basin]

Are you using a USB 3.0 port and cable? The HD60 S requires both the drivers to be installed, and a USB 3.0 connection to get video.

A common issue we see with used cards is people tossing in whatever cable the can find when they sell it, and the cable not being the right spec

[limpid oak]

i plugged it in to a ss usb

like the blue socket

[past basin]

If this is a cloned setup, make sure you're cloning your main monitor to the card, not the card to the monitor, or you'll get locked into the main refresh rate being matched to the card. Also for cloned setups I've found borderless windowed is more reliable than fullscreen in games as some game engines have quirks when it comes to cloned displays.
If you're using the card in passthrough (HDMI IN, with HDMI OUT to your monitor), which I assume you aren't since the card shows as another monitor, you'll also get capped by the card's spec instead.

[past basin]

And you're sure it's a USB 3.0 cable too? What happens if you use it with 4K Capture Utility? Does it show up then?

[limpid oak]

doesnt show up on 4k and im using the same setup a guy used in his tutorial and worked for him

[past basin]

What does 4K say though? No Signal? Or USB issues? 4K Capture can sometimes identify issues and pop up a useful message that won't pop up in third party apps.
If you're getting just a black screen out of it, then check what lights light up on the capture card when it's connected - if it turns red at any point it's likely getting a signal it' can't support. Keep in mind HD60 S is an much older card which has since been replaced with HD60 S+, HD60 X and 4K X - it can't support HDR, VRR, refresh rates over 60 Hz or resolutions over 1080p.

[limpid oak]

i see. 4k says no signal. there is no lights on the capture card...

i doesnt light up

[past basin]

Lights on HD60 S only come on when it first starts up. It should flash white twice indicating power on, then any errors will come after that

If it just flashes red once then either the signal is incomaptible or HDCP is enabled on your console (eg, if you're trying to capture a PS5, or PS4, make sure you turned off HDCP in the video settings0

[limpid oak]

it hasnt flashed red though

[past basin]

What are you trying to capture with it? And you're sure that's a 5 Gbps or faster USB cable? If it's a USB 2.0 like most are (480 Mbps) it'll fail - you'll get passthroug to the HDMI because the onboard passthrough gets power, but you won't get output from the card to the PC

[limpid oak]

whats going in the capture card is a hyperlink cable (i can send link if you want) its a cable thats turn the wiis 480i into 1080p

it goes Wii-Hyperlink-Hd60s-Pc

to link from capture card to pc is the cable that came with the card

[past basin]

You said it was from ebay though - if that's not the original cable it could be an issue

[limpid oak]

i see. though it looked like the sameto me

[past basin]

Does it have a blue plastic insert in it?

[limpid oak]

yes

[past basin]

Try USB Tree Viewer. Check that the speeds on the connection are all listed as SuperSpeed or faster https://www.uwe-sieber.de/usbtreeview_e.html

If it's still giving nothing but a black feed, try with something other than the upscaler you're using to rule out compatibility issues there

I have to step out a bit but will check in again later

[limpid oak]

ok im trying that rn thank you so much for the help man

everthing looks good

[sterile vector]

You set it up the same way you set up any other monitor. You go to display settings and either extend or duplicate your monitor to show what's on your main one. Look at your capture card as an extra monitor.

[limpid oak]

so after looking it up the cable only switches the 480i format to 480p. you think thats a problem?

[limpid oak]

didnt work 😦

[sterile vector]

Okay so yes this is a "cloned" setup. Not sure what other kind of setup it would be. However I duplicated my monitor to appear to the card. Not sure how to do it the other way around. As far as using the capture card, it caused more trouble than anything. I'm running a dual PC streaming setup and i'm find the capture card to be basically useless. I use teleport in OBS and I was gonna use the capture card to "relieve" some performance pressure but it's not doing that AND it's limiting my hz in game. If there's something I'm missing let me know.

[sterile vector]

Do you have the PCIe capture card or another version?

[limpid oak]

idk where do i see that? it just says HD60 S

[sterile vector]

I'm not sure how this is hard. You right click on your desktop, click display and duplicate displays to your elgato card.

[limpid oak]

blackscreen

[past basin]

The other kind is passthrough using the delay free splitter built into the card, that allows for HDMI passthrough - where you run the GPU into the HDMI IN, then the monitor connects to the HDMI OUT, same way you would a console. It reduces the risk of screen tearing in most setups, lets you use HDR (which is disabled by cloning in Windows), but also limits you to modes supported by the capture card (Which was an issue with the older HDMI 2.0 cards more than the newer ones, thought it can still come up especially if you were trying to drive 300Hz refresh).

But yeah, cloning sounds like the setup you'd have wanted - but this also sounds like you're using a single PC setup? Capture card does not provide a performance benefit here - the card only gives you a HDMI input, the heavy lifting of the video encoding still gets done by the CPU and/or GPU. When you use a capture card for PC gaming you usually want a dual PC setup - so you can send the video to the second box for encoding and take that load off your gaming machine.

If it is a dual pc setup though unclone the display and close it again - Windows gets picky and can get different results if you clone display 1 to display 2, vs if you clone display 2 to display 1, and that can affect the refresh rate you'd be able to get

[past basin]

They have an older USB model, HD60 S and are trying to capture an upscaled Wii, not a PC.

[past basin]

Your USB is good - if you have anything else with a HDMI output around try that instead of the uspcaler on the Wii - this may be a hardware compatibility issue

[limpid oak]

ill look it up to see if its my mother board

[past basin]

Otherwise go into 4K Capture Utility and open settings, go into the device tab and see if there's a firmware update

[past basin]

I meant it might not like the signal output from the upscaler you're using on the wii.

You may also need to make sure no other apps are trying to use the card at the same time - the USB capture cards can only be used by one program at a time, all others will get a black screen. The OS/Windows treats them like cameras so a number of other apps can take control of the card in error sometimes

If it's Windows 11 you can go into the settings, under the privacy section in the camera section - make sure the options to allow apps to use the camera is on, as well as the second option further down to allow DESKTOP apps to use the camera. Then check the recent activity section to see if any other apps are making requests for camers/capture cards and make sure none of them are using your HS60 S

[sterile vector]

I'm using a single PC setup basically. The second computer is a laptop. I figure I use it to run stream elements and scene and play games from my computer. I thought the card could be use to increase the performance somehow by taking away the pressure of whatever happens when you stream. However that didn't turn out to be the case.

I found not using the elgato at all works better, but now I just have a virtually "useless" elgato PCIe card sitting in my system.

My current setup with elgato:
1.I currently have my Monitor hooked up directly to my graphics card via display port.
2. Then I have elgato plugged directly into the graphics card as well via the HDMI port
3. I use OBS + Teleport to stream to my laptop and the stream source is from the elgato

Cons: Elgato captures whatever is in the window, and the max hertz you can get during games is 120hz. My monitor goes higher than that.
Pros: None that I can think of

My current setup without elgato:

1. OBS running + teleport plugin
2. Teleport running on laptop to view whatever is on my Main PC in OBS.

Cons: Laptop is not as strong as a PC thus slightly lower stream quality. That's about the only con. I also still record on my main PC as to not include all the stream elements which impacts performance.
Pros: I can use my full monitor's hertz

What I would like ideally? A way to use my full monitor hertz and not have my game play impacted by my OBS software when streaming and recording.

How do I think I'll achieve at this point? The only way I can imagine is have a 3 PC setup. One PC streaming, One PC recording, and The main PC that plays the game. Not sure how a capture card would help at all seeing as though it's again limited to 120hz.

[limpid oak]

so all activity and apps seem fine. however i cant see the preview in my windows settings

[past basin]

What did you swap out in the HDMI IN? Like I said we need to test that with something other than the upscaler you're using with the Wii - this whole thing could just be a signal output issue from that

[limpid oak]

i dont have any thing right now that i can test with since the wii has a specific output socket

[past basin]

In this setup, unless you're running a heavy set of overlays in Stream Elements or something like a VTuber avatar, you're better off not using the card, since it's a PCIe card in the gaming PC itself. For a light load of overlays and setups, you'd lose any real performance benefit when Teleport comes in the mix because you're now encoding the screen for network transmission anyway - that'd generally be the sort of app you use in place of a capture card instead of with one. A better solution might have been a USB card with the laptop itself so it can just use the already formatted HDMI output from the GPU.

Because you are using a heavy load in SE by the sounds of it, you'd likely have been better off with a USB capture card that goes into the laptop directly. The PCIe capture card is not really going to give you any benefit on the gaming PC over using Teleport directly because you're just looping the video back into the same machine before sending it over Teleport to the other one - the gaming PC still has to do the video encode for network transmission. So yes, in this case I wouldn't even bother sorting out the cloning hiccup (which probably just needs to to manually clone the other monitor to the card instead of letting it do the default way and locking into the card's more limited refresh rates instead of letting the GPU handle the difference). The PCIe capture card in the current setup is just adding more steps and complexity with no real net gain here. Ideally you want your capture hardware in the device that's doing to the video encoding for the stream, the laptop in this case, so you could also ditch running OBS and Teleport on the gaming PC entirely, dropping all video encode load from it.

[past basin]

That's what I was saying - don't use the Wii if you can - use any other HDMI device like a laptop or a camera if you have one on hand. I assuem that HDMI upscaler you're using works if you connect it directly to a monitor or TV, right?

[limpid oak]

ill go test all of that

[sterile vector]

In short if my laptop was a PC this PCI-E card would've been useful, but since it's not it's useless.

Forgot to add in 1 major detail by the way. My latop was connected to my PC via a NAS server. I then got a switch box which runs directly into my router and my laptop is connected to the switch box. Not sure if that matters or not but I BELIEVE that's how teleport is able to work at all. So if there's a way to enhance the stream via the switch and NAS then let me know. (because those devices are heavily over priced and i'm not sure why lol).

That being said Give me 3 solutions to this issue. It's looking like i'll have to actually buy a real PC right? What are the other solutions as well. And how much would this additional capture run me? Which I kind of rather not get because to be honest this laptop can barely handle OBS. I just wanted a seperate device to do the rendering though.

[pastel flume]

Can anyone help me

My HD60s+ only works when my monitor is unplugged
Before upgrading my monitor my HD60s+ worked perfectly with no issues but with my new monitor I cannot seem to get a signal. I also tried connecting the Capture Card to another monitor and it seemed to work fine. Any idea why this could be happening?

[past basin]

This usually happens because the card is having trouble merging the EDID (bascially data the monitor sends out to connected devices telling it what display modes it supports). Nomrally the card tries to merge it's EDID with the monitor's - but sometimes it goes, afoul, especially with new monitors that support features that weren't around when the older card was getting updates. Try going into 4K Capture Utility and under the device tab, set the EDID Input Mode to "Display" which should send through the monitor's modes without merging it with the card's and see what happens.

[past basin]

Missed the last part of that - if the laptop is struggling with OBS it might not be the best idea anyway, but cost will depend on what card you go with. If you're only looking to capture at 1080p, HD60 X goes on sale fairly often (currently $180 USD), of a number of the older cards are available used. If you need high refresh rates, or higher resolutions you might need 4K X, which is a step up ($220 iirc). THough keep in mind that ideally the GPU will be handling the refresh rate differences between what the card can run and what your monitor can run.

If you're looking at a dedicated streaming PC, and plan to keep your existing card, make sure the PC has at least 1 free PCIe slot that's x4 (not just the physical slot can fit the card, but that it's actually wired up for 4 lanes, which will be listed at x4 (x8 or x16 slots will also work)

[pastel flume]

I tried that and many other things unfortunately nothing has been working

[past basin]

When you can't get the picture on the monitor, do you still get one on the laptop?

If you set the EDID to Internal and set the bottom drop down to match the resolution of the monitor does anything change?

I sould probably also ask what resolution the new monitor is

[sterile vector]

I really got this laptop for an entirely different reason. Wasn't planning on using for streaming but figured I could and it would be a great idea to be able to record my raw game play while streaming at the sametime without doing both from the same PC. I THOUGHT a capture card would be able to achieve this since in my head it's supposed to take the workload off of streaming on your PC and do it for you instead of relying on the CPU And GPU. Apparently my concept of what a capture card is for is mistaken. In any event without going all out to get a secondary PC I wanted to give using my laptop a try. It works "okay" but I know a dedicated PC would be better for what i'm trying to go for. I want to run as many stream elements as possible without it affecting my game performance on my main PC. Plus I want to record my game play.

[pastel flume]

It’s a 1080p 180 hz monitor I’ve tried what you said above and still nothing changed

[balmy matrix]

hello, I downloaded the 4k capture utility app for my elgato 4k X capture card as I read that's the only way to turn HDR on my monitor but here's the thing it says it doesn't find my capture card. What should I do?

[past basin]

4K Capture Utility should not be needed to turn HDR on for your monitor, assuming your monitor goes into the HDMI Out port on the capture card for HDMI Passthrough. If you're setup with passthrough you can turn on HDR on your console and pass through HDR just fine. What it is needed for is to record in HDR, or to disable the HDR to SDR tonemapping it does for third party apps like OBS.

That said it SHOULD see 4K X just fine - what version of the utility are you running and does the card work in any other apps?

[past basin]

Do you still get a picture on the computer, when the picture doesn't show on the monitor though?
Also don't forget the HD60 S+ is an older card, it's been replaced by HD60 X and 4K X at this point - it doesn't support refresh rates over 60Hz, so make sure your console isn't setup for 120 Hz.

[pastel flume]

I do not get a picture on the software or on the monitor but when I unplug the monitor I get a picture on the software.
The console isn’t setup for 120hz

[past basin]

If it's not coming up on either the monitor or share there could be other issues. Given this is a HD60S+ you should also try turning off HDR and VRR on the console itself - the monitor EDID could be tripping that to on, and HD60 S+ has no VRR support and limited HDR support (it would help to know what console you're using to set if it can be configured for HDR compatible with HD60 S+).

[balmy matrix]

everytime I turn on HDR on windows my monitor turns black and i can't see anything

and since i have a dual pc setup i would have to use obs on my other pc to navigate to change it back and turn it off because its blacked out

[past basin]

Is it setup to use standard HDR10?

[balmy matrix]

idk what that means, I have elgato 4k X capture card

i just looked up my monitor it does use HDR10

yes

[past basin]

There are different HDR formats. HDR10 is most common and the one 4K X supports, but there are some other ones such as deep HDR which would be 12 bit. Depending on the resolution and refresh rate you could be maxing out your HDMI too, especially if and if the cables or display are HDMI 2.0. DSC (display stream compression) can also turn on with some displays using certain options which can prevent the setup from working with the card

[balmy matrix]

This is the monitor that I use LG 24GN600-B

the HDMI that comes with can go 144hz

[past basin]

I'm assuming this is setup on pass through as well - HDMI from GPU to capture card, then HDMI out from that to the monitor? HDR isn't supported by Windows if you're using a cloned setup

[balmy matrix]

idk what a clone setup is, is that mean dual pc set up or something? But the HDMI is connected to the GPU yes, and connected to the capture card and the part connected to my streaming pc to passthru game/audio/video etc

[past basin]

Cloned setup is when you connect the GPU to the capture card, but then also connect the GPU directly to the monitor and clone the display to the capture card in Windows. It works around some issues, but will block out HDR as an option.
Passthrough instead has GPU to Capture Card, then the Capture card goes to your monitor with HDMI and the capture card also goes to the PC with USB.
Is this a Dual Monitor setup where one of the screens connects directly to the capture card, or are you trying to play through captured video on the streaming PC over USB?

[balmy matrix]

wait, i think the monitor is connected to the capture card? shoot, I forgot I'll have to check now

[past basin]

If it's a dual display setup that's probably how you want it. If it's a single display that could trip it up

[pastel flume]

Tried that still nothing, using the series s

[valid ivy]

I'm still having issues with my capture card through obs but i was really curious as to why it works through the elgato software and not through obs. So i decided to test out the capture card through discord streaming via the elgato capture software and surprisingly, it froze while testing a discord live stream.

the only common factor is that the capture card freezes while in use through streaming. offstream/offline, it works perfectly with no issues

[past basin]

Discord is known to not play nice with 4K Capture Utility on some setups. What card do you have, and are you remembering to close 4K Capture Utility before opening OBS?

[past basin]

What happens if you set the 4K Capture Utility EDID input mode to Internal and set the bottom option for Internal EDID to 1080p - then disconnect and reconnect the console? That should force the console to use a video mode compatible with the capture card normally

[delicate sundial]

ik this is kinda stupid but do the cap cards go on sale at all

wanna get a 4k60 pro but i aint tryna spend like £200

also being picky since i want one that goes in my pc

[sterile vector]

You mean this ole thing?

I just realized it says 240Hz. It was giving me 120hz when I was using though lol

[delicate sundial]

yea thats the one even tho its not on the elgato website anymore but usually if elgato has a sale 3rd party retailers do too

also this one but yet again nearly £300

[sterile vector]

I'm gonna be honest with you... In 2024 I don't see the use for capture cards unless you're planning on streaming from your twitch or something. Otherwise I'd suggest just getting a second PC with decent specs, downloading OBS on both PC's and downloading the Teleport plugin. This capture card I have right now is pretty much useless to me at the moment. It lowers my monitor's hertz to 120hz from a possible 300hz and it does nothing to take off the performance from the rendering. My computer still renders out everything for the stream. So just get a second PC to stream with.

When I was streaming with it my game was going through so much lag and the whole reason I got was to help get rid of the lag. I stopped using and got my full monitor's hertz and less lag.

[delicate sundial]

ngl to u its mostly so i can play console on my pc

[sterile vector]

I have a PS5 and I was thinking of "hmmm, can I use my capture card to stream it?" then I thought about it... My PS5 is gonna be hooked up to my monitor anyway. I could just use OBS to stream what's on my monitor so again, what's the use of a capture card? If it was a nintendo switch I could see, but for a console it's gonna be plugged directly into my monitor (I think). I don't imagine it would be plugged into both the monitor and the capture card. Which brings me to my original point:

You're still better off having a 2 PC setup. One to stream and one to game. Plug console into monitor, set source in OBS to Window, then use teleport to mirror what's on your computer's monitor to the second computer and stream from the second computer.

What's purpose of capture card again?

And I have by the way. Haven't set up my console just yet but I still don't know what I'd use this capture card for.

[delicate sundial]

your gonna have to educate me here but if ur console is hooked up to ur monitor and u use obs to stream monitor wouldnt it just capture whats on ur pc and not on the ps5

[sterile vector]

Excellent point. My monitor is current hooked up to my PC. You might be right. I haven't actually set anything up just yet.

I guess my capture card MIGHT have a use after all

[delicate sundial]

coz when u say monitor i assume u mean display capture correct?

[sterile vector]

When I say monitor I literally mean the screen I plug my PS5 into (or plan to plug it into). I haven't even taken it out of the box to be honest.

But I got my monitor so that I could use the full 120 FPS of the PS5

The irony is I was trying to find a small TV that could get 120 FPS but I couldn't find one. They were only selling monitors. I never had a monitor over 60hz before, so I figured I knock two birds out with one stone and buy this monitor.

[delicate sundial]

this might be just how i think but the purpose of the capture card is to be able to display ur alternate device onto ur pc so for example you plug ur ps5 into the capture card and use the elgato capture card app to display it through ur pc. but please do correct me coz this is just how i personally thought the capture cards worked

[delicate sundial]

thats fair a monitor is just the easier way to get that 120hz and you can always get a 32 inch to get more of that TV experience

[sterile vector]

I'm not saying that wouldn't work. However what I am saying is I'd imagine I'd plug my PS5 directly into my monitor to access the full 120 FPS/120hz. Then the Monitor would either be plugged into my Computer's GPU like it currently is OR the capture card itself. Either way my PS5 would be plugged into the monitor. Now in theory if I can capture whatever's on my Monitor with OBS without the capture card then the capture card was never necessary but you made an excellent point. What appears on my monitor's screen isn't what would appear on my computers screen. So I'd probably still need a capture card (probably). Which I have. But I haven't even attempted to setup to answer this question. These are all hypotheticals.

I just know for my case without the console, gaming on PC, the capture card isn't needed.

I really wish I could have a use case for it, but it really has not helped with that.

It might come in handy for the console though

So I guess i'll keep and it's not a waste of money.

[delicate sundial]

i see. everyone has their own use case my use case is kind of stupid since its just that i want to be able use my ps4/5 as its part of my pc without having to use remote play since my remote play is very laggy

i could also use it for streaming if the time ever occurs but for now its just something i want for personal use but cant justify spending that much

[sterile vector]

I have never tried to stream from console so I don't know. A capture card MIGHT be needed I don't know.

[delicate sundial]

based on all this bo6 stuff going on and people seem to be playing via capture cards so thats why i came to the conclusion a capture card may be a worth purchase but not worth £200 for how much ill use it

[sterile vector]

What does "bo6 stuff" mean?

[delicate sundial]

well black ops 6 files got leaked on ps4 pre beta and people have cracked the files on jailbroken ps4s ever so slightly illegal to play it but since when has that ever stopped anyone and a lot of people are streaming it whether it be on a streaming platform or on discord

[sterile vector]

So does black ops 6 exist to where it can be bought?

[delicate sundial]

it can be bought but it doesnt release until october and the beta isnt until the 30th of this month

[sterile vector]

So there is no disc version available right now?

[delicate sundial]

nope

[deft mortar]

Device name Potter
Processor AMD Ryzen 5 5600G with Radeon Graphics 3.90 GHz
Installed RAM 8.00 GB (7.30 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

i want to start streaming from my pc but i want to play on ps5 and im wondering if my pc will be able to use the Elgato 4k x

[sick bane]

hi, i have a problem, the sound lags behind the picture and then from the 13th minute the picture gets corrupted, does anyone have any idea why this is happening? im using 4k 60pro https://www.youtube.com/watch?v=eGQ0aRnTd1s

[keen crater]

@past basin so the elgato cables 100% fixed the issue, also the Razer 4k cables are also VRR and the PS5 HDMI cable is also compatable. So it was my other cables that were not 48gbps + VRR support

Just figured id give you an update

Now I can use 144hz or 120 VRR and im gucci. NM it started doing it so .... I don't know

[finite sail]

Hey everyone I have a problem where my games from Xbox well using the 4k pro capture will flicker but on the obs it doesn't show the flicker. It only flickers well in a game not at the Xbox menus. I have had the same settings for years and this problem came out of nowhere. Not sure what can be causing it.

[jolly needle]

For the life of me I can’t get this capture card to work. Anyone that’s able to help and figure out my issue, I’ll buy you lunch tomorrow.

I’m getting the no display black screen. I have it plugged in correctly. I have the correct settings off in ps5 settings. I have high speed hdmi cable. The light is white on the capture card (hd60x) yet nothing is showing.

I don’t know what else to do.

[warped ledge]

you don't need to offer anything, but did you turn of hdcp?

[warped ledge]

hm... I wonder if you need to power off your pc, remove the card, and reinstall it. maybe it's a contact/connection issue.

[warped ledge]

dual pc?

[warped ledge]

did you create 2 sources in obs, one for video, and mute the source's audio, and create an audio input and use the capture card. this should resolve it.

[warped ledge]

does your pc have a usb 3.2 gen port?

[sick bane]

im using capture utility

[warped ledge]

let's move away from this here, y'all can take that to a dm please. as for the card issue, I can probably help.

[warped ledge]

i would suggest using OBS. 🙂

[sick bane]

ok, ty

[warped ledge]

I have a video on how to setup capture cards in #community-resources for OBS. #community-resources message

[sick bane]

its ok if im playing on ps5, right?

[warped ledge]

you can use an external, or internal capture card depending on your pc, and needs.

[warped ledge]

yeah!

[sick bane]

tyty, have a good night/day

[warped ledge]

you're welcome, and you too!

[keen crater]

yes, it worked in COD once then i tried it in Remmant2 and it messedup

now it just doesnt work

[warped ledge]

what the end result you're trying to achieve?

[keen crater]

to use 120hz vrr

for streaming

the irony is the VRR does work in the preview window however the monitor wont show signal now

im starting to think it just does not like my dell screen

since its freesync Premimum

which should work

but now im using both elgato hdmi cables that are rated for it

[warped ledge]

what monitor?

[keen crater]

https://www.dell.com/en-us/shop/dell-27-curved-gaming-monitor-s2722dgm/apd/210-azzp/monitors-monitor-accessories?msockid=3868f2f3b6bb69b83b26e653b7da68c7

⮔
Adaptive Sync
AMD FreeSync™ Premium Technology

DP 1.4 Hdmi 2.0 x2

[warped ledge]

thanks, I'm researching it. I think it might be the hdmi 2.0 vs 2.1 though. Let me check.

[keen crater]

That would explain why it works on DP cloned mode but not HDMI passthough. I guess

[warped ledge]

this one right?

[keen crater]

yeah

I also gave the dell link for it too

[warped ledge]

I usually don't click links for safetly reasons.

[keen crater]

i get it

[warped ledge]

yup

[keen crater]

so it wont work across hdmi 2.0

so vrr on the mk.2 is 2.1?

just asking for specificity

[warped ledge]

well... there is one way, but idk if it will work...

[keen crater]

I have a 4x2 where i can manually set EDID

[warped ledge]

what card was it?

[keen crater]

oh the capture card

[warped ledge]

yes

[keen crater]

4K60 Pro MK.2

[warped ledge]

have you updated the drivers?

[keen crater]

yes

[warped ledge]

the most recent one? https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[keen crater]

yeah the 4k utility says its the latest

[warped ledge]

what I did for VRR to work, was set the card to Internal, or Display, and use that driver to install.

Usually Internal worked for me on a 2.0 HDMI port.

[keen crater]

if i set it to display it disables vrr

[warped ledge]

use internal.

[keen crater]

if i set it to internal i can see the vrr in the output

but there is no output on the monitor

[warped ledge]

yes

[keen crater]

only the preview window in obs and or 4k capture

however vrr works on the desktop

[warped ledge]

ok, so... are you duplicating or extending your display?

[keen crater]

passthough

[warped ledge]

i meant the gaming pc though

[keen crater]

Give me a min

[warped ledge]

also make sure it's on the correct hdmi input

from the osm menu

[keen crater]

On the Gaming PC, I have DP to the Dell Monitor, and HDMI to The Dell Monitor On HDMI one . So it presents itself as Display 1 and 3. Second DP is to an Acer monitor whatever.

When I stream I tell windows to disconnect DisplayPort and Use HDMI

Which it does

even VRR at that point works on the desktop

soon as I load a game, the monitor vblanks black but I can see the game in the obs or 4k capture preview only

If I windows Key and bring up a windows toolbar I can see the screen

[warped ledge]

ok, so I want to make sure the routing is right you have the display port from the gaming pc to the dell monitor, and the hdmi is connected ot your gaming pc's gpu, and then it connectes to the card that's installe don your stremaing pc right?

[keen crater]

correct and the output from the stremaing pc on the Capture card to HDMI 1 on the Dell Sceen

so I can use it as passthough mode not cloned

[warped ledge]

wait, you lost me there are you using 1 or 2 monitors?

[keen crater]

One monitor that has 2 inputs

[warped ledge]

so that's the issue

[keen crater]

But i disable DP so it doesnt present as a secondary monitor

when streaming

[warped ledge]

it causes the issue though, do you have a 2nd monitor for just the streaming pc?

[keen crater]

yeah

[warped ledge]

please hook it up, let's test something out.

[keen crater]

I think I see where you are going with this

[warped ledge]

yes!

[keen crater]

You want me to remove DP and just route though

[warped ledge]

no, keep the display port connected to your gaming pc, and hook the streaming pc up to the 2nd monitor.

[warped ledge]

you may only get 5gbps based off this you have 3.1 not 3.2. it should still be fine.

[deft mortar]

5gbs instead of what? And what would be difference sorry im new here im this scene lol

[warped ledge]

4k x allows 10gbps however some have it working and some encounter issues.

[deft mortar]

Okay thanks

[keen crater]

its all hooked up

[warped ledge]

ok let's test it out. see if the 2nd monitor is capturing the first via duplicating on the streaming pc.

[warped ledge]

how's the vrr looking?

[keen crater]

however

[warped ledge]

this is with the 2nd monitor hooked up?

[keen crater]

yes

[warped ledge]

hm... I haven't seen this once a 2nd monitor is in the mix.

HDCP is off right?

[keen crater]

yeah

and i know itsn ot the cables

i went out and got the Elgato cables

that are rated for 120hz 4k and vrr

[warped ledge]

try this

[warped ledge]

make sure it's window borderless and not fullscreen

[keen crater]

it is

face it it just doenst like this screen lol

I got an idea hold on

all my screens are freesync and freesync premimum

i can just try a diffrent mointor

i mean

remove the Dell all togeather

[warped ledge]

keep me posted, but that sucks you have to switch.

[keen crater]

The only other thing i Could try is I have a 4x2 muxer / splitter that I can manually set any edid on

and see if I can just trick the dell

[warped ledge]

well, let's try it!

[keen crater]

i like it because it strips hdcp off hdmi

i use it to stream ps3

over HDMI

[warped ledge]

i miss having a ps3 for Folklore. I loved that game.

[keen crater]

I have my original ps3 slim that has some back compat on it

and just stuck a 1tb ssd in it

[warped ledge]

I had the OG, and sold it like and dummy.

[keen crater]

that sucks

ngl ill never sell my ps3

[warped ledge]

yeah

[keen crater]

i play to many games on it

to ever get rid of it

[warped ledge]

don't. I regret it.

[keen crater]

I got a ps5

and hate it

i seriously hate it

[warped ledge]

I love mine, but some good games on PS3

[keen crater]

I guess its because my gaming pc plays most things better lol

[hasty fulcrum]

9th gen of consoles is really bad. Pointless even.

[warped ledge]

same, but some games are console exclusives.

[keen crater]

I get it but which ones now

[warped ledge]

i wouldn't go that far.

[keen crater]

cause they are all winding up on pc

I think thats why im more jaded about it

[warped ledge]

true, over a year before they release.

[keen crater]

its funny

[warped ledge]

i can agree with the jaded part.

[keen crater]

but i still like my ps4 pro

go figure

oh

yeah now i know why i dont like it so much

THE UI

[warped ledge]

I gave my roomie my ps4 pro.

[keen crater]

i think i just got so uused to the blade

[warped ledge]

this 100% I agree.

[keen crater]

that i dont like the ui at all

[warped ledge]

it's a bit odd.

[keen crater]

i gave my partner my ps4 pro with an 8tb evo 850 in it

[warped ledge]

it took a while to get to use to suspend mode.

[warped ledge]

goals!

[keen crater]

we play grounded together

and ya

its fun

i did find the nice loopole in ps, if you dont wanna buy 2 coppies

my home ps is her console

and i just log into my ps5

so she can play all my games

and I can play all my games

at the same time

[warped ledge]

that is awesome!!!

[keen crater]

time to test

nope same issue

hold on

nope

screw it ill just go back to cloned mode where it works...

[warped ledge]

i'll research some more but I'm goign to bed now.

[keen crater]

Night and TY

[keen crater]

Just an fyi it worked once when i first set it up lol

figures

[warped ledge]

Might have to retrace those steps.

[keen crater]

will do sleep well

❤️

[finite sail]

I tried removing the card but I should give reinstalling it a try.

[warped ledge]

Yes

[sterile vector]

The conversation was already done and the topic was relevant to their issue. As depending on if they were trying to stream software or hardware (IE; disc version of said game from console) it would could determine the best way to stream. I before they mentioned did not know what "bo6" meant and had to ask for a definition. Once they made it clear it was a game for a console, seeing as though I own the latest model of their console line up I thought I could some what assist. I could care less about the game. I was attempting to help with the stream issue. As for taking things to the DM, no. And by all means help them.

[warped ledge]

I’m not sure if the issues for them was resolved, but I haven’t seen anyone mention the game until then, disc or digital from console, or dual pc should work.

[sinful tinsel]

im new here but i need help
i have had audio before from elgato streamlabs to ps5 but now i cant get audio from the ps5 to streamlabs

[past basin]

@sinful tinsel that PS5 audio issue you're having in #general , do you have a headset plugged into the PS5? And is a Chat Link invovled or just a HDMI connection?

[sinful tinsel]

chat link cables

everything plugged in properly hdmi monitor capture card pc usb all cords are in correctly

[past basin]

What model capture card? And is it set to Analog audio mode already?

[sinful tinsel]

i watched 20 videos and nothing working

eglato hd60 not 60s not 4k not 60 x\

[past basin]

Also I assume you're working with a wired headset? Chat Link won't work with a wireless setup

[sinful tinsel]

yes wired

i know wireless doesnt work for that

now hear me out

[past basin]

The original HD60? You should check the settings for it in Game Capture HD then (or possibly the driver if OBS can bring up that settings panel). The cards all support either HDMI audio capture, or Analog Audio capture, but aren't auto switching. It might just be on HDMI audio mode in which case it wouldn't get any audio when the headset is plugged in (to test that if you unplug the headset the audio would likely pick up again)

[sinful tinsel]

if i load up the game capture program and not streamlabs

i can get audio i think let me check again

but i cant get audio for streamlabs

sec

[past basin]

Check if the audio bar in SL is indicating audio and you're just not hearing it too

[sinful tinsel]

i have audio on game capture

no audio on streamlabs

bar not moving on streamlabs obs

[past basin]

Unexpected. Does it change if you add the card again as an Audio Input Capture?

Sometimes just adding the card's audio interface directly can fix some audio issues

[sinful tinsel]

what u mean

[past basin]

You should be able to add more sources to yoru Stream Labs sources. Add the card again as Audio Input Capture instead of video capture

[sinful tinsel]

ill try

nope

no sound

[past basin]

Give me a min, need to look something up since the old cards used to get some thigns set differently than the new ones, should be back shortly

[sinful tinsel]

kk because streaming off game capture will be terrible lol

and recording

[past basin]

Remove the audio capture device in the meantime

(the one we just added)

[sinful tinsel]

yep

[past basin]

But you should be able to go into the settings on the capture card and there should be an option for "Configure Video" iirc which gives you the additional options like Analog Audio for the card, similar to Game Capture's settings

(in SL)

[sinful tinsel]

i tried normal obs and couldnt get audio on that ethier just game capture

ill go there

[past basin]

On the newer cards that setting gets set on the card, so change it in one app it works on all. On the older ones it was part of the driver so had to be set in each app

[sinful tinsel]

so what do i need to do because i have had audio couple years agosame elgato

[past basin]

It should just need to be set to Analog audio again in settings for the card in Stream Labs under the properties for the card, in the Configure Video section (which should load up the Elgato driver iirc)

[sinful tinsel]

cant set that in SL

[past basin]

Can you link a screenshot of what you do see there? There should defintely be an option there that'll load up the Elgato driver with extra settings

[sinful tinsel]

audio output mode doent have the option

[past basin]

This is in the properties for the video capture device, in the pop up that should come up when you click configure video

[sinful tinsel]

ill show you both settings sec

[past basin]

Alt+ Print Screen is the quickest way to screen capture just the active window, btw

[sinful tinsel]

i had crop so nothing leaked

if anything were leaked

first one game capture second one is SL

[past basin]

What do the properties look like for the capture card in Stream Labs though? If you right click it there should be a properties section, right?

[sinful tinsel]

yea

ill show u sec

[past basin]

There should be a configure video button in the properties, that has the other options we're looking for

[sinful tinsel]

i click configure nothing happens

the game capture thing pops up and dissapears really quickly

it wont stay on

[past basin]

Oh fun, it's not staying up 😐
What happens if you try the same steps in OBS?

You might also want to make sure you're using the latest driver for the card from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[sinful tinsel]

it sucks those are hd 60s

mine is just a hd 60

[past basin]

That link has all the drivers - HD60 is there too.

[sinful tinsel]

already installed

ok i have audio on obs

checking streamlabs

ok heres the problem

i can configure video on obs

and set it up for audio

but i cant keep the configure video on when streamlabs thats whats probably screwing up on my settings

anyway you might know how to keep that screen up from dissapearing

[past basin]

Yeah - sadly I'm not familiar enough with SL to know why it's doing that. I'd probably check that you're on the latest versions and maybe check with their support on that 😐 Worst case try reinstalling it if you have to (back up your profiles first if it lets you)

[sinful tinsel]

now that we found the issue is now trying to keep that screen up

or else i need learn how to use obs stream record with alerts overlays etc

[past basin]

Should be fairly similar to StreamLabs - that runs on the same underlying code as OBS, just restricted to their own built in plugins.
I don't know if running SL as Admin might change anything while you're trying to change that setting

[sinful tinsel]

reinstalling SL

reinstalled it working

[past basin]

\o/

[sinful tinsel]

wonnder why that happened

[past basin]

No idea - something to keep an eye on though I guess

Though at least with it set now you probably don't need to get back in there anytime soon

[sinful tinsel]

yay lol

you helped though high key

[past basin]

Glad we got it sorted out!

[sinful tinsel]

untill next time

o7

[past basin]

Good luck with it

[vale mantle]

Hello, I need help please I received the game Capture neo today It displays well on the 4K utility software by account when I am on OBS I go to video capture device, it's well noted elgato Game capture neo I have nothing displayed, I don't understand it's the first time it's happening to me I had before the HD 60 it's never happened to me even after having done a software update still doesn't change anything, I don't have anything showing up on OBS

[past basin]

What do you mean "by account"?
Make sure 4K Capture Utility is not open the same time you have OBS open - only one of them can use the card at a time. Make sure Windows Privacy setting is set to allow camera access as well.

[vale mantle]

So if you play open obs first it is displayed above but suddenly I have nothing left on the application how I go about playing from the application. Because me with the HD 60, I played from the application and it worked

[past basin]

You should only have to add it as a video capture device (similar to HD60 X). https://www.youtube.com/watch?v=27fYbUln-Vg
But make sure the Windows camera privacy settings are correct and not blocking OBS from using the capture card, and that 4K Capture Utility is closed before you open OBS.

[frank cedar]

yo, so i have a laptop and a monitor, and usually i duplicate my laptop screen to my monitor screen so i can have a larger screen. im trying to record my wii, and it works, but i was just wondering if there is any way to record my wii gameplay on my laptop and have the actual games be on my monitor

[spring raptor]

Does Elgato do any capture cards which support 1440p240?

[past basin]

For passthrough, yes - 4KPro will do it, but it can only capture that at 720p. You'd need to drop the refresh rate to maintain 1440p.
Assuming you're working with a dual PC setup you're better off using a cloned setup there where the main monitor goes right to the GPU, and the capture card goes to the GPU and you use Windows to clone the main monitor to the capture card, and let the GPU handle out the differing refresh rate support

For capturing at that spec, no, nothing on the market yet that I'm aware of can do that

(admittedly I don't keep as up to date on non-Elgato cards though so take that with a grain of salt)

[keen crater]

PORTHOLIC Wii to HDMI Converter 1080P for Full HD Device, Wii HDMI Adapter with 3,5mm Audio Jack&HDMI Output Compatible with Wii, Wii U, HDTV, Monitor-Supports All Wii Display Modes 720P, NTS

Then just use passthough

[safe bolt]

hey, i got a very annoying bug, i got the 4k60 mk2 and in obs and utility the sound stop and got no signal frequently depnding on the edid mode

[frank cedar]

i already use that adapter, what is passthrough?

[frank cedar]

oh mjy god i figured it out, my monitor has two hdmi ports so i put the hdmi cord coming from my capture card into the first port and then i connected my laptop and monitor with the second port, then switched my monitor source and it works perfectly :)

thanks for helping tho

[ionic lily]

Anyone what is the cause of this issue and how to fix it?
I have 10gbps turned off (doesn’t work on MacBook properly) and my monitor is lg oled (S model) 1440p240hz.

Monitor input compatibility is 2.1 (PC) and same results with AV. I am using the included hdmi 2.1 with other cable also hdmi 2.1. I tried both capture card device and video capture device in obs. Same result on melt studio on my m2 pro MacBook Pro. And yes I’m using the included usb c cable.

Has anyone else dealt with this issue and was able to fix it?

[warped ledge]

HD60X?

[warped ledge]

Are you doing 1 or 2 sources in OBS?

[warped ledge]

Passthrough yes, capture No. 4K X at max can do 4K 144hz

[spring raptor]

Okay

[ionic lily]

4k X (usb) and i think it's because it was trying to capture 1440p (it casuses this stutter). It's normal in 1080p and 4k through obs.

Maybe it's a mac-compatibility issue.

If only i can do this on a windows 11 OS on a macbook lol

[tawdry quiver]

Hi, I'm trying to connect my HD60 X capture card to my PC but it has a flashing red light. Does anyone know how to fix this?

[past basin]

The usual cause for the flashing red light is incompatible Video signal, or HDCP is enabled on your console (usually only an issue with PS4 and PS5 but can happen with others)

[tawdry quiver]

What is HDCP?

[past basin]

High Bandwidth Digital Content Protection . Basically a setting that makes it so you can't copy protected video like Netflix with a capture card

If you turn it off in the video settings of a PlayStation it'll turn off things like BluRay playback and NetFlix until you turn it back on, bit it'll let you capture gameplay

[tawdry quiver]

Oh yeah. The problem is not with a console but a PC.

[past basin]

Check what resolution and refresh rate you've got the other PC set to

[tawdry quiver]

Where do I do that?

[past basin]

Display settings on the PC you're connecting to the HDMI In of the capture card

[tawdry quiver]

Still no luck

[past basin]

How are you connecting it to the PC. Are you using a passthrough connection ( HDMI from GPU to card, then HDMI from HDMI out on card to monitor), or are you using a cloned one (card and monitor connected to different GPU ports, cloning the display to the card using Windows)

[tawdry quiver]

HDMI to monitor and USB to GPU

[past basin]

Wait, USB to GPU?

Is this a single or dual PC setup?

[tawdry quiver]

Single

[past basin]

Is there a reason you're using a capture card instead of just using a software capture like OBS's Game Capture or Application Capture? A capture card doesn't really improve performance, it just gives you a way to pull video from a different device in - your CPU and GPU still have to do the video encoding.

[tawdry quiver]

I'm trying to stream games from a console

[past basin]

Wait, what was "The problem is not with a console but a PC." about then? If a console is the source, not a PC there's a few things to check. What console are you using?

[tawdry quiver]

I don't know. I'm very confused. I'm trying to use a Switch.

[past basin]

Okay, in that case the HDMI IN jack on the capture card needs to go to the Switch's dock, and the USB port should be connected to the main PC. If it keeps flashing red like that, check what 4K Capture Utility says, if anything.

[tawdry quiver]

It says "USB communication issue detected. Please reconnect HD60 X to a USB 3.0 port."

[past basin]

Ah, that'd do it

EIther your card is in the wrong type of USB port that's too slow, or you have an issue with a cable, hub or adapter slowing things down

[tawdry quiver]

Oh. Well, it's connected to a hub. And the hub I bought today is a 3.0.

[past basin]

Bypass the hub first if you can to rule it out as an issue. There are many reasons we don't recommend runnig your capture card through a hub if you can avoid it

[tawdry quiver]

I took it out of the hub and plugged it into the monitor. It's still doing it.

[past basin]

The monitor? Is there a hub on the monitor too? Ideally plug it into the laptop or desktop directly - a monitor hub is still a hub

[tawdry quiver]

No. It has a USB slot.

[past basin]

Yes, a built in hub (or a DisplayPort alt mode over USB connection). Connect it directly to the computer instead.

[tawdry quiver]

Oh. Okay, I connected it to the computer directly. Still doing it.

[past basin]

restart 4K Capture Utility after connecting it right to the PC

Ideally make sure it's in a USB 3.0 port as well - most of them have blue plastic inserts to indicate 3.0 mode.

While USB 2.0 usually have black ones.

[tawdry quiver]

It is in a 3.0 port. And I did that, still got that same "USB communication issue detected" message.

[past basin]

Run USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) and check the status section for the card for the three speeds. All three of those need to be SuperSpeed or faster

[tawdry quiver]

This is what it says

Port maximum Speed : High-Speed (Companion Port 4-4 is doing the SuperSpeed)
Device maximum Speed : SuperSpeed
Device Connection Speed : High-Speed

[past basin]

You look to have a cable problem. The companion port thing indicates the port is fine, the device itself is fine, but the connection is still USB 2.0 speed (High Speed). Are you using the original cable that came with the device? Do you have any adapters, hubs or docks connected? Any signs of dirt or damage on the cables or connectors?

Does the cable have the blue plastic insert in the USB-A end?

[tawdry quiver]

Yes

[tawdry quiver]

I have a hub connected to my computer

[past basin]

As long as the capture card is not connected to the hub that should be fine

[tawdry quiver]

I see. I am still using the original cable that came with it

[warped ledge]

are you using a usb 3.2 port?

[ionic lily]

Yeah. But I think it’s specifically selecting 1440p resolution in OBS. 4k and 1080p works fine.

[livid roost]

Hi - I have a Retrotink 5x connected to my 4kPro and the audio isn't being picked up. The Elgato is picking other consoles etc just fine, but nothing from the retrotink except for a high-pitched whine. What can I try? The retrotink is working as I've connected it directly to my monitor and can get audio from it. Thanks.

[livid roost]

Hey - did you ever solve this problem?

[past basin]

HDMI audio out on that? Make sure it doesn't have Dolby or Surround Sound enabled if those are options. The capture card won't accept encodings other than basic stereo / Linear PCM

Is this cloning another monitor? If you're using passthrough instead, normally 4K X will show up to the PC with the name of the monitor connected to the HDMI Out. If it's cloning it, what's the resolution of the other monitor?

[livid roost]

It is just hdmi audio - my hd60s has no issues, just pulled it out to test.

Hmmm, apparently it looks like this is a known issue between the retrotink x5 and the 4kPro.
The maker of the retrotink 5x says the audio is, 2Ch PCM 48 kHZ

[worthy trout]

is it anyway i can talk in gamechat my stream can hear gamechat just fine i just wanna know if i can use my mic in gamechat

without chatlink

its not the fact that my stream cant hear my game chat its more so of the fact i cant talk in game chat unless i plug headset into controller

but if i do that then my stream cant hear me

[worthy trout]

xbox btw

[frosty breach]

Thank you very much for your support and sorry for the late response - my Wii U was moved to the basement and I am now using a Laptop rather than a desktop for the connection. I knew this would happen soon and wanted to wait for the move. This Laptop only has two USB ports. The capture card only works with one of them. It still freezes when going idle (only on obs, not on TV screen) and I have to deactivate and reactivate in OBS. I am using an HP Laptop 15-dc0xxx. Sending a pic of the port soon.

[warped ledge]

1440p can be a bit of an oddity. What EDID have you tried?

[warped ledge]

Do you know the speed of that port?

[frosty breach]

Not sure. Is there a way I can check?

[ionic lily]

The only one that works is using Internal. I tried merge, locks at 60fps, and display locks to 120hz.

I think it’s just Mac’s in general that doesn’t like to play well.

[warped ledge]

the manufacturerer's site should tell you.

[normal knoll]

Hey so I've gotten the elgato audio prompt thing for the elgato capture card hd60x and I've been wanting to use the same microphone that's on my mic for my ps5 but want to use it for my stream as well

[sterile vector]

Congrats

[past basin]

Audio Prompt thing? Only audio thing I can think of for HD60 X is the Chat Link Pro - that's not a prompt, more of a splitter. It's not designed to split the mic though, you can't use the headset mic with both the console and the comptuer at the same time with it. It's a passive cable and can't amplifiy the mic in the headset the way the line out from your console is amplified - you'd need something like a MixAmp, dual device mixer or GameDAC that is powered so it can amp the mic for splitting.

[lunar atlas]

How can i connect the elgato hd60x capture card with my meta quest vr headset?

[past basin]

Don't ping the moderators for questions - check the rules

[lunar atlas]

K

[past basin]

Does the Quest have a HDMI hookup? Do you know what resolution it runs at?

[lunar atlas]

It just have a usb c hookup and the oculus have a high resolution

2064x2208

[past basin]

That could get tricky as it's not an officially supported resolution (see https://e.lga.to/HD60X_Resolution ). Though some VR headsets output in other formats like 1080p while still using their own resolution internally. But I'm not familiar with teh Quest hookup. Which specific model is it?

[lunar atlas]

Meta Quest 3

[past basin]

Also are you trying to capture to view things in the Quest, or are you trying to capture what the Quest sees?

[lunar atlas]

Im trying to do the quest screen on my pc for videos and stuff

[past basin]

I'm not finding much on this - doesn't looke like the Quest 3 easily has HDMI output that can be captured by a HD60 X, they seem to prefer you use the built in recording. There might be a way to do it still, I'm not particularlly familiar with that product, though maybe some of the other volunteers are. I do see it might be possible via Casting the output to a Chromecast using a mobile phone? Seems convoluted though

[lunar atlas]

I know how to do it

I need a adapter

Thank you anyways

[past basin]

Glad you've got an idea what to look for - good luck with it!

[marble copper]

Nope I went back to my hd60s+ for retrotink streaming!

Retrotink says that they don’t support elgato capture cards in any way shape or form so I dunno why it works fine with the 60s+ but it does!

[delicate skiff]

Does anyone have the original older driver this has been a constant issue for me

[lunar atlas]

Hey i connected everything but it says no signal? What can i do i tried to put everything out and in

On obs it says no signal

[past basin]

Older drivers are generally only available through support - put in a ticket to #official-tech-support . It'd also help of you told folks what card you needed a driver for, in the event anyone here does have one. But that looks more like chipset, firmware or cable issues than a driver problem at a glance. When the driver fails it's usually all or nothing.

[past basin]

Does it say No Signal with an Elgato Logo? What colour light is on the front of the card?

[delicate skiff]

its a somethin issue i have been having this issue for years they sent a referb (2-3 years ago) and i just got it working after uninstalling and installing twice

its a 4k60 pro

[lunar atlas]

yes with elgato logo and the front light blue

[past basin]

Wait, in Blue? Did you set your capture device in OBS to Screen Link instead of the HD60 X?

[lunar atlas]

I guess not? Xd

[past basin]

Oh sorry read that wrong

Yeah it doesn't think you're getting a signal there. That's the white LED - means card is on. The fact you're getting the Elgato logo means you're getting signal from the card too - the card just isn't getting a signal from the source

Make sure you're using the right HDMI port on the back, the HDMI IN

[lunar atlas]

everthing is right but it still dont work

[past basin]

How is that thing connected to the HD60 X - what sort of adapters did you wind up having to use?

[lunar atlas]

it worked ty

[valid umbra]

using a HD60S to capture my gaming pc gameplay to my streaming pc and it keep showing a monitor that isnt the one with my gameplay screen when i select the card in obs, any idea how to fix that?

Which ever screen i make my main display the el gato switches to the opposite one thats just a duplicate one but with no icons

[tawny sand]

@valid umbra I trust you've Duplicated/Cloned your monitors with the capture card?

[valid umbra]

lol i did not double check that LMFAO thank you

However now im not having any game audio come from my capture card to my obs any help with that problem

[tawny sand]

https://www.youtube.com/watch?v=u4mRK8ceeDQ

the audio fix is at the end

[umbral juniper]

Can someone please give me some advice or assistance on how i can capture Ps3 gameplay?
From what im reading on reddit its literally PURE LUCK hoping that you get the "correct" splitter that will work. I dont know what to do anymore

[valid umbra]

what would i do if my capture card isnt in my sound system playback tab

[tawny sand]

hmmm not sure on that one apart from resatart PC

[frosty breach]

When I looked on the back of the laptop I saw my model on Google Search results but the page leads to an error. https://support.hp.com/us-en/document/c06697953
I tried going to HP's support page and looked up my serial number and the closest thing I can find is compatible accessories

I used this program called Belarc Advisor awhile ago. Not sure if Bus Adapters is the thing where you would plug the Elgato device into

the pic is for my desktop at least but I could get it for my laptop

[warped ledge]

I can help tomorrow after 7pm cst. Sorry, it’s been a bust start of my week. It’s also almost 12:30am if someone beats me too it, that’s ok, if not I’ll be able to help you tomorrow.

[past basin]

Skip the splitter entirely in that case, they're hard to find in many regions due to legal issues. Instead use the component video cables for the console and a component to HDMI converter (this is essentially how the original Game Capture HD worked). There's not HDCP on Analog video. The compositve video will work too, but component will get you HD signal.

[umbral juniper]

so get a componet to hdmi converter ?

[past basin]

That's what I'd do (assuming you have the component cables on hand for your PS3)

[umbral juniper]

i dont can i just get some on amazon? are their special kinds?

Would this work? @past basin

[past basin]

I can't say for certain, but looks like what you'd need, yes.

Based on what it's labelled as it should work

[umbral juniper]

Okay hope this works because this has been a complete nightmare lol

[past basin]

Yeah, HDCP bypass splitters aren't legal in a lot of places so just bypassing trying to find one and working with Analog video is a safer bet

[keen crater]

NEWCARE 4K@60Hz 4x2 HDMI Audio Extractor Matrix Switch Splitter, with Optical Toslink SPDIF+Coaxial+3.5mm Audio Out+IR Remote, Supports HDCP2.2 HDMI2.0, Ultra HD, 3D, ARC, EDID, HDR for PS5 Xbox

works great on ps3

thats all im going to say

You can even use the digital out on the ps3 and split it off to your monitor and to the capture card so

win win

I personally use this on ps3

[past basin]

Watch with any recommendations - some places like the US have been enforcing rules on those things lately (usually under DMCA as it performs encryption stripping), so a lot of products get stealth revisions to become HDCP Compliant instead of bypass so they can continue to sell. That one looks like it may be HDCP 2.2 compliant now

The reddit was a sea of people complaining their new Orei ones didn't do bypass last year, for example

[keen crater]

I live in the us and had no issues buying and using this

i got it off amazon

[past basin]

How long ago though?

[keen crater]

give me a min

[past basin]

It's only in the last few years they really started to crack down on the import blocks at lot

[keen crater]

ill have to log back in and look

Ordered on April 8, 2021

so 3 years ago

[past basin]

But those stealth revisions the last couple years to avoid import blocks is why CaneX was likely saying it was down to luck if they get one that works or not

[keen crater]

anyways that is what I use for my consoles to stream to twitch

it works

@warped ledge So if I drop the Signal Resoultion down from 1440p to 1080p it works with VRR without any issue.

Capture card still reads 1440p monitor is at 1080p

I ordered a 40 GBPS dp Cable to hope it fixes it for the monitor

[past basin]

The one you have does, yes - but the posting for that product doesn't mention anything about HDCP Bypass and lists HDCP 2.2 support so there's a good chance it was revised since you got it. Maybe not. But it's a bit of a gamble

[keen crater]

Fair enough, all I said it works with my ps3

TBH it keeps the HDCP signal in tact it just passes it

Honestly wish sony would just ad an update to the ps3 to ya know disable HDCP

like every other console they have LOL

[past basin]

It would be nice - especially since some regions have way stricter laws on bypass devices.

[keen crater]

They just updated the ps3 firmware like a few months ago to update the Blueray Keys and so forth and other system improvements

so dont understand why they cant just add that

[past basin]

Might be a chipset restriction - could be stuck on in hardware

[keen crater]

The hardware encoder has the bult in HDCP, however the DEV kits also have the Hardware encoder but have the toggle so...

🤷‍♂️

[past basin]

Interesting - never really looked too much into the dev kits for them. I wonder if that's only on the kits, like how some of the Xbox ones still had optical outputs and the like

[keen crater]

its enforce on retail versions but not enforced on dev kit ps3s

They work like normal ps3s but have actually more ram, the only diffrence is DEV Ps3s cant play dvd or bluerays

[frosty breach]

No worries! I understand that you are helping out here on your free time. Whenever you get to respond is fine. I'm not in any rush since the freezing seems to happen periodically and not on a regular occurrence. I also noticed my OBS freeze once despite the screen being active which was kinda strange.

[worn sleet]

I got questions does Elgato Chat Link Pro work for Xbox Series X/S

[tepid ruin]

Dónde puedo comprar la HD60X en colombia?

[warped ledge]

I'm free now.

[frosty breach]

Here’s what I’m kinda curious about @warped ledge

[warped ledge]

Try typing in system info in your windows search bar, and then it should tell you your pc info’s board and model.

[warped ledge]

This is an english server but to buy in your area would be either the manufacturer’s site, or a 3rd party for your area.

[warped ledge]

Yes

[worn sleet]

Oh okay @warped ledge

[naive bluff]

Soo, plugged my PC into the HD60x and then ran that into my 4k 120hz tv and into my laptop to capture my desktop and VR. My desktop was capped at 60hz. Is the 4k60 X external capture card capable of letting me play my PC in 120hz even if it just records 60?

[past basin]

HD60 X is a HDMI 2.0 card - it'll cap things at HDMI 2.0 speeds which means you're going to get capped at 60Hz if you're using 4K. If you need 4K 120 you want the newer 4K X card, which is HDMI 2.1

4K X can do up to 144Hz at 4K, including recording (if you enable MJPEG mode instead of uncompressed - uncompressed it'll cap recording at 4K60 but allow your 4K120 passthrough)

[unkempt olive]

Hey @past basin is that normal ? just received the 4K Pro

[past basin]

Not normal but not unheard of, especially if there's more than one update out. Had similar hiccups with my 4K X once. Do a full shutdown, leave the PC off about 20-30 seconds so the card discharges and fully resets, and try again

[unkempt olive]

okay i try that

look great, got my firmware updated !

ty man

it work so perferctly than the 4K X

no bluescreen

no "no signal" issue

no sound issue

perfect

btw as u said on that @past basin i dont see the 4K Pro in olayback settings on sound settings windows, i only see it on Recording

[past basin]

Should be in recording, yes, since it's an input

I might have mentioned it wrong before out of habit

But yeah, properties for it there and you can set it it listen to, to play back on another device (just remember to adjust your recording app appropriately so you don't double up)

[unkempt olive]

oh yeah thats working

im so happy lets go

[past basin]

Glad to hear you got it up and running. Good luck with it! (sorry for the delay, you caught me getting ready for work earlier)

[hard jungle]

i got a hd60s+ and it says usb issue detected its a 3.0 slot i got a new usb wire ive updated bios and drivers

[supple thistle]

Hey! I'm having a really annoying issue with my Elgato Capture Card HD60s+

The audio is constantly having minor stutters, where it cuts out entirely for a fraction of a second, then comes back, anyone knows what could be causin that issue? I'm capturing the audio via the OBS video capture/Listen to this device method.

[river helm]

Hey guys, could somebody please help me fix an issue I am having with my capture card? Out of nowhere my camera shows some kind of fragmentation whenever I move. Please take a look, I'd appreciate any kind of help! https://www.twitch.tv/videos/2222385831

[past basin]

Try USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) and see what the three speed listings in the summary for your card are. They should all be Superspeed or faster

[past basin]

Given you're using "listen to this device" is this a dual PC setup? Does the audio distortion show up in recordings too, or just the previews?

[supple thistle]

Nah, I use a GOXLR though!
I can hear it both on my end, and on the stream

[past basin]

Do you have a timestamp in there for where the issue is occurring? What capture card do you have your camera connected to?

[past basin]

First thing to do then is narrow down where it's coming from. I'm turn off the "Listen To" feature first and see if you get the same audio effect with 4K Capture Utility. That'll hopefully help narrow down if the issue is with the hardware, hookup or software.

[supple thistle]

See the issue was that it was happening using the 4K Capture Utility, so I resorted to using the OBS/Listen To way, and it seemed to have fixed it when playing RDR2 on my PS5, but Death Stranding today seemed to have the same cutout issues

[past basin]

Ah - intermittent and changing. That can sometimes happen with USB interference, among other issues. Anything change if you try a different port? Ideally for example one away from the other devices, like front of the case if there's one there. Removing other USB devices to see if anything changes can help too. In some cases leaving the card disconnected to discharge for an hour or so has fixed some audio hiccups too, but that's fairly rare.

[supple thistle]

You can hear what I meant here https://www.twitch.tv/videos/2224100947?t=01h15m44s

It happens several times in a row

[river helm]

right at the start while the camera is on full screen you can see it everytime i move the camera i use is a sony a5100

the issue started occuring about a week ago and out of nowhere. oddly enough it suddenly fixed itself without any intervention for one stream and then started again.

[past basin]

I'll have to listen to it later - my workspace at the moment is too loud to hear any subtle things. Usual checks are make sure you're recording audio in the same sample rate you're streaming at, try another port, powercycle the card, and depending on how you're getting audio from the console, check connections there. If you're using OBS I'd also check your logs in the help menu (OBS makes a new log each time so you'll need to load up the old ones or start and stop a test recording to get useful data).

[past basin]

Ah, the black artifacts? Looks almost like an encoding problem. What capture card are you passing the camera through, and what software are you using to stream? I'm assuming this is an entirely new issue and not something that's been ongoing?

[river helm]

You're correct, it's entirely new and happens in my OBS streaming software and window's native Camera App the same way. I use Elgato's camlink.

[past basin]

Ah, Camlink questions we usually send over to #camera-prompter since it uses the same software there. If you view the camera in Camera Hub, do you get the same artifacting? We need to see first where this is coming from - if it's showing in both apps it's likely hardware (or hardware setting) related. If it's only on OBS, we troubleshoot for OBS

[river helm]

Ah, apologies for picking the wrong category! Should I switch the channel?

[past basin]

We can, yes

[river helm]

Ok!

[supple thistle]

I'm not sure it makes a difference, but I unplugged and replugged a bunch of stuff and moved it around as it felt quite hot to the touch to avoid it being spewed hot air on, and it seems fixed for now! Thanks for helping, hopefully it won't manifest itself again but if it does I'll look deeper into it with your insights

[past basin]

Yeah sometimes moving stuff around, or even just having it unplugged for a while can help certain issues. Good luck!

[naive bluff]

Great stuff! Thankyou

[inner torrent]

Anyone have an idea that could be causing my 4k60 pro mk.2 to crack and peak audio when the input edid mode is set to internal or merged? doesnt happen on display but that gives my picture a very washed and just not good looking output picture quality?

crazy annoying and i dont know what else to try?

[warped ledge]

try turning off HDR if it's looking washed out. Also, EDID shouldn't affect audio.

[inner torrent]

HDR is indeed turned off

Ill share a screenshot, notice the audio meter in the bottom?

when I unmute to hear the audio or record a clip, the audio is insanely loud crackling. The only thing that stops that audio peak is to select display

[warped ledge]

first things first, are you on the current drivers? let's try a reset to default

[inner torrent]

drivers and firmware all up to date for elgato software, the card and my GPU

ill reset to default now

[warped ledge]

any change?

[inner torrent]

still peaking and crackling 😦

[warped ledge]

do you have any pending windows updates?

[inner torrent]

shouldnt, let me check that now

i suppose i do have one. ill come back once thats done

No difference 😦

[warped ledge]

are you using any other apps for streaming recording?

[inner torrent]

just Elgato 4k Utility

[frosty breach]

I apricate your help but I am going to write a ticket. The freezing and having to reactivate then deactivate happened at least 5 times in a 20 minute span.

not writing a ticket. asking for my first and last name when I ordered through Amazon...

there appear to be other support methods

ended up writing a support ticket. Not too happy about giving my first and last name.

[thorn torrent]

Hi there, maybe someone can help me with this.
I Stream via OBS with nearly no Problems with my ASUS ROG STRIX Laptop and ELGATO HD 60 X (only problem is that greenish picture nearly everyone i know have with Elgato, OBS, Xbox).
So, now i try TIKTOK with TikTok Studio and when i have an HDR INPUT to ELGATO (Xbox set to HDR and HDR GAME) the picture is massive bright, washed out and colorless.

Soemone has an workaround or an idea? (actual i can only use this when i setup Xbox to no HDR).

[past basin]

That happens when you feed a HDR signal into something that expects SDR normally. Is TikTok studio capable of HDR? The fact most apps aren't is why the cards have HDR tonemapping turned on by default to take the HDR signal from the console and set it to SDR.

Even OBS only got HDR support like 2 major versions again, iirc.

(the SDR tonemapping is what can cause colour cast on some setups though so be prepared to adjust with filters or lookup tables)

[thorn torrent]

ok i try out. on Studio you wont have any options for hdr or sd or filters on Capture Card Input.

ok found out, when using fll resolution on studio colors are ok, only when i setup to 720p this happens. strange. but thx

[abstract wadi]

Hey. My camlink 4k was working perfectly fine last night but today when I booted my pc it shows a black screen on both my camera hub and OBS.

When you have a response please @ me

[abstract wadi]

Any help?

[acoustic terrace]

Hello, I have a problem. I currently have an HD60 S but I have this message that appears "Please reconnect Game capture HD60 S to a USB 3.0 port" but the problem is that I tried all my 3.0 ports even changing the USB cable -C but I still have this message. Please help me...

[past basin]

Usual issues for that are another app is currently using it (only one can use it at a time) and hasn't released it correctly, even if it's been closed, or the USB port isn't syncing up right and running at the wrong speed. I'd start with a restart of the PC if you haven't already

[abstract wadi]

I did fix it. Literally just had to unplug the camlink and plug it back in

[past basin]

Try running USB Tree Viewer https://www.uwe-sieber.de/usbtreeview_e.html - there will be a summary section for the card with three speeds - check and see which ones aren't running at SuperSpeed

[past basin]

Glad to hear you got it sorted!

[abstract wadi]

Yeah amazing

[livid roost]

That sucks, thanks for getting back to me though.

[livid roost]

Well I guess nothing really supports a capture card, but Elgato should look into this as it is odd why just this HDMI input is a problem.

[marble copper]

Ya it seems like there’s only one capture card that accurately represents what the retrotink can output and it’s an internal PC Card, I forget which one

[umbral juniper]

Anyone know how to capture PS3 gameplay on HD60 Pro? I bought the “correct” cords and still nothing. Idk if it’s a setting I need to change on the PS3 or Capture Card software

[past basin]

If you're doing the AV adapter way it should generally just be a matter of connecting it all and off you go. What specifically are you seeing happen right now? Just a black screen or something?

[umbral juniper]

Yeah just a BlackScreen

i really dont know what to do anymore

[past basin]

If you've got a TV or monitor with HDMI, first thing I'd do it test the output from your av adapter - you want to make sure you've got a good signal before spending too long on the card

[umbral juniper]

I’ll check it out tomorrow . Also I have the Elgato HD60 Pro (not sure if that matters)

[past basin]

It shouldn't matter too much, unless another app is already trying to use it like a camera

[manic locust]

Hi all, so I've my 4K X connected to a PS5, and my PC. For some reason when I turn it on to play now, I do get audio output to the 4K Capture Utility but no sound coming through to the PC.

[manic locust]

And for some reason greyed out in "app voulme and device preferences".

I do have sound through OBS, but prefer the Elgato software.

[untold nacelle]

Not sure if this is a capture card issue, but everytime i load up any game on my xbox, the monitor cuts out for a few seconds and then comes back and it looks bad, like the color scheme is different, but when i go back to the xbox home screen, it cuts out for a few secoinds and goes back to normal

[past basin]

Odds are you're seeing the HDR tonemapping kick in - see https://help.elgato.com/hc/en-us/articles/360027962512-HDR-Tonemapping-Why-do-Recordings-and-TV-images-look-different-when-using-HDR
Long story short, most apps and platforms don't support HDR yet (even OBS only added it two major versions ago), so when you're passing through a HDR signal on the capture card, the card tries to convert it back to SDR for the PC - but this process isn't perfect since you're converting from 10 bit HDR10 to 8 bit SDR and can result in colour casts on some setups. The fact Xbox also shows all the home menus in SDR and only switches to HDR when a game is loaded also matches up. Quickest way to be sure is turn off HDR support on the XBox and see what changes

[untold nacelle]

well its weird cuz last night it was working fine

[past basin]

I don't normally sett 4K Capture Utility listed 3 times. I do see it normally listed 2 times (I'm pretty sure one is a virtual audio device). Does this issue persist through a full shutdown and restart of the computer (not a normal restart, but a full shutdown first to make sure Windows actually resets the audio engine)?

[untold nacelle]

i turned off 'auto hdr' and im still getting the same result

when i pull up obs, it shows everything lookin gnormal

[past basin]

I may have misunderstood - is thee copy with the colour shift on the PC, or an external monitor connected to the HDMI Out from the card?

It woudl have been Allow HDR10 you'd want to turn off as well (which should also disable the auto HDR)

[untold nacelle]

okay its working normal again. I turned off hdr10

[past basin]

Ah, sounds like the Xbox incorrectly detected HDR10 support because the card can handle it then, even if the monitor doesn't support it. Not a common issue, but yeah, quickest fix is turning off HDR

[untold nacelle]

Could that have turned on by itself? Just cuz last night, everything was wokring fine

[past basin]

It can, yeah

Every time the Xbox restarts it polls the connection to see what modes are available

[untold nacelle]

weird... okay, well thanks for your help again

[past basin]

No worries, glad you got it sorted

[versed vector]

So I got a issue with my capture card Ive been trying to fix it but i just cant get it to work my audio isnt being projected to my stream and idk what to do Ive searched far and wide but I cant seem to find a solution to it

[compact edge]

Hi, I just received the new Game Capture Neo, I connected everything as it was supposed to be connected, everything works except the audio on the PS5, obs doesn't let me hear anything, not even from the Elgato app.
I need to hear both the audio from the PS5 in headphones and live.
how should I do it?

[past basin]

Do you have the headphones mentioned plugged directly into the PS5? If so that will cause the PS5 to mute the HDMI audio - you'd need something like Chat Link Pro, and to plug it into a Line In on your PC (nice Neo doesn't have a Line In jack like HD60 X and 4K X)

[past basin]

You can hear the audio locally on the computer though? What app are you using and how do you have your audio setup to be heard?

[compact edge]

Can't we do it another way? I already purchased Game Capture Neo...

[past basin]

You can listen to all the audio through the PC instead of connecting the headphones to the PS5. If you're on a desktop you probably have a line in jack for a Chat Link Pro so wouldn't need one on a capture card (the PCIe cards don't have a Line In jack partly for this reason). Some headsets like Astro's A40 with Mixamp, A50 X or SteelSeries Arctis Nova Pro may offer some alternatives as well (but mostly only high end ones)

But at the end of the day the PS5 is going to mute HDMI audio when you plug in a headphone and if you force it back on, it'll mute the game audio in the headphones instead

So you typically need a hardware solution to work around it

(easiest if you don't need voice chat on the PS5 is just plug the headphones right into the PC and turn on Audio Monitoring in your streaming app so you can hear the audio that way - it does wind up with a slight delay though, as the audio passing through the capture card is synced up with the video feed which has delays for processing and encoding)

[compact edge]

playing sparatoria games I can't listen to the audio delay, I already tried.
would the only way be to buy an XD60X?

[past basin]

Assuming you've got a wired headset Chat Link is the way to go - since you alread have a capture card you can add a Line In with some USB sound cards too (unless you wanted to return the Neo and get HD60 X, a USB sound card is probably cheaper).

[compact edge]

so would a sound card solve the problem? If so, which one should I buy

[past basin]

An sound card and a Chat Link

Any one with a Line In (blue jack), should be fine

[thorn lion]

i just bought a 4k x

not showing up :c

[past basin]

What lights are on the card, and I'm assuming you restarted OBS after connecting it?

[keen crater]

@warped ledge @past basin just in case someone else gets this obsecure issue as well, even on passthough if you have a cable that is NOT certified rated for vrr even with the other cables plugged in and that input disabled , it can still cause issues

I just got an DP to DP cable that is the same rating as the Elgato cables

8k60 4k 120 1080p240

and it fixed like everything, just weird a cable that is connected but the input is shut off in windows can still cause an issue

^That fixed it

@past basin it fixed the 144 hz weird video scramble too.

[umbral juniper]

Do I plug all the colored cords in?

[past basin]

Typically. If it's a component connection there should be 3 for video, 2 for audio iirc. If it's composite, 1 for video, 2 for audio