capture-cards

[elfin acorn]

still nothing 🙃 i really dont knw what else to try. i cant see why it would be an issue for these specific monitors

ive genuinly never known an issue like it

[warped ledge]

For which card?

Does the monitor have dsc?

[elfin acorn]

No disc

[warped ledge]

Display Stream Compression.

[elfin acorn]

Sorry I was half asleep when I saw this 🤣 how do I find out?

[warped ledge]

Check the manufacturer’s guide/site

[elfin acorn]

I’m don’t think it does. Quick google search and I don’t think this model does. Is it important?

[past basin]

If it's a model with DSC always enabled the card won't be able to get a signal when linked to it (and if it does the monitor may not). Generally most monitors that DO have it only have it enabeld when needed (at high refresh rate, high resolution combos), but there's an occasional oddball

[elfin acorn]

i hope i wont need to downscale my capture card. or buy a whole new monitor. waiting to hear back from Elgato themselves as MSI have said its more than likely the cards side, as the monitor works fine without it

[past basin]

I can't see any reference on it either. At the moment DSC isn't usually an issue for 1080p monitors.

Yeah - its' weird - normally setting EDID to display gets the card to pass along the monitor's list of supported display modes though, instead of it's own. Have you swapped the HDMI cables to confirm they're both working fine? Do you have another monitor or TV you can test it with that'd confirm the OUT port on the card is working?

[elfin acorn]

i have plugged the HDMI into my widescreen work monitor above the MSI ones, and it works fine. obviously, its super stretched and poor quality. only seems to be an issue when outputting into these

[past basin]

I can't really make any promises, because compatibility with those sorts of things are mixed, but that does have the PD in port and other outputs. Since you were planning to hook it to an iPad iirc, it might be best to check with an apple support communit specifically

[past basin]

hm. Generally rules out cables and the like then, and we know the output port on the card for the passthrough is working

[elfin acorn]

hense the unbelievable confusion and stress im having with this xD

[past basin]

Almost guaranteed it's some silly setting or option none of us are thinking about. Have you tried turning off advanced features on the console to see id that helps? Eg, disabling VRR, HDR, 120Hz mode?

If it's a problem with the card and monitor not agreeing on settings sometimes one of those will trip it up

[elfin acorn]

yeah, had to change a setting on the PS5 for it to even show on cap utility. also tried with multiple consoles to rule that out

[past basin]

That's normal - HDCP has to be off, since it's a copy protection that's designed to name it not work with capture cards and the like.

But yeah, that's bizarre

I'm drawing a blank at the moment

[elfin acorn]

arent we all xD

ive tried googling the exact problem, searching reddit. discord was my next stop. going to call elgato when theyre open

[slim chasm]

Thank you very much broo appreciate that

[eternal pollen]

I have an issue.
I'm trying to setup a dual streaming PC with an Elgato HD60s+.

However when I connect the Elgato HDMI to my Gaming PC Via input IN. And then the USB to my 2nd streaming PC. I get a detection but no signal and black screen. I also tried it with an elgato 4k X. Is there maybe some PC issue that's restricting this?

Thr capture card itself works as I've been able to capture ps5 footage and see the passthrough. It's just when I try to bridge the 2 pc's together I get a black screen

[past basin]

How are you setting up the card - passthrough or clone? Passthrough uses the HDMI Out to connect to the gaming monitor, while cloning you use the HDMI IN only and clone/duplicate the display with Windows Display settings (or your GPU software)

[eternal pollen]

Cloning

Trying to duplicate exactly

[past basin]

Given you're using HD60 S+, what resolution are you trying to use on the gaming PC?

And refresh rate

[eternal pollen]

240hz and 4k

[past basin]

HD60 S+ is going to cap out there. It can't do anything above 60Hz.

Even the 4K X isn't going to take 4K at 240Hz actually.
When you're cloning the display what is the PC setting the refresh rate to on the HDMI being use for the capture card.

[eternal pollen]

Yeah 1080p across all systems at 60fps still doesn't work

[past basin]

Across all systems? I thought it was working with the PS5?

If you're getting black screen across all systems, the two most likely causes are not getting a solid USB 3.0 conncetion (eg using a USB 2.0 cable, or using an adapter or hub somewhere in the setup that's only USB 2.0), or another app on the PC is taking control of the card before you're streaming app (only one app at a time can use the capture card's video feed)

Also if you're only using this with an app like OBS, try it in 4K Capture Utility - that should report No Signal, or USB problem in many cases, instead of just a black screen, which may give you more insight

[eternal pollen]

My bad across all 3 monitors I'm setting it to 1080p
I have no Use hubs also. Multiple usb ports were used and HDMI cables.

However the "app on pc is taking control" might be onto something

Actually no. The stream pc is fresh amd newly built

[past basin]

If it's win 11, the easiest way to check that is Windows Privacy Settings, just to be safe.

Settings > Privacy and Security > Camera

[eternal pollen]

I'll check that as well

[past basin]

Look to make sure desktop apps being allowed to use camera is allowed, and check the recent use drop down

[eternal pollen]

Oh I did that already nvm and ensure camera isn't being blocked

[past basin]

(since cpature cards show up as camera)

[eternal pollen]

I also called support and it was a dead end no other steps can be done

[past basin]

Check the recently used section for apps that you don't expect to be open that might be set to use your card by default

[eternal pollen]

All of this from the stream pc right? Or whatever pc the card is plugged into

[past basin]

Stream PC, yeah

[eternal pollen]

Yeah hmmm it's a newly built system

Reverse connecting it fails also so idk

[past basin]

oh wait. HD60 S+. Is the PC outputting HDR? or 10bpc? HD60 S+ has some limits on HDR support

[eternal pollen]

Sdr I ensure that when I set all res to all monitors to 1080p 60fps

[past basin]

Did support walk you through checking the firmware on the card?

[eternal pollen]

Gaming gpu to hdmi in. Usb to stream pc.
That's correct right

[past basin]

yeah, that's right

[eternal pollen]

They didn't but that specific card can't be updated with drivers according to elgato

[past basin]

No drivers, but there is firmware

[eternal pollen]

Ahh no they didn't

[past basin]

in 4K Capture Utility, hold down CTRL while you open settings and it'll unlock the ability to update firmware. Make sure this isn't going to get interrupted as a firmware flash getting stuck can brick the card

But HD60 S+ should have that version 22.04.24 as latest

We don't normally suggest it unless nothing else is helping

[eternal pollen]

Copy I'll check and update here a little later thanks

Last thing to mention I wasn't getting any luck with the same setup using a 4kX as well

[elfin acorn]

even Elgato are stumped with my issue xD theyre asking to run a diagnostics on my pc lol

[eternal pollen]

Same as well

[past basin]

Hm. If it's getting both cards, check the USB Connections with USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html). WHen you select the card there should be a summary section, once selected there's a section that'll list all the speeds it's connected at (Device, port and actual connection). Make sure they're all SuperSpeed or better (4K X needs SuperSpeedPlus or better for best results but will also work on SuperSpeed)

https://imgur.com/a/elgato-4k-x-good-connection-10gbps-wlZJB4t is an example of my own card

If any of those aren't showing the correct speed it gives us an idea where to look

[eternal pollen]

Got it and for hd60s+ same as well in terms of speed?

[past basin]

HD60 S+ just needs SuperSpeed there

[eternal pollen]

Got it thanks a lot

[past basin]

That's what mine looks like there now (app recently changed to dark mode)

[eternal pollen]

I'll give it a check and get back here. I doubt it's this but I'll still ensure it since my motherboard is a aorus 690 master/ z490 for the stream one.

[past basin]

Yeah - if the port is the issue check drivers and BIOS are all up to date from the OEM website for the board

If the port and deice are good (port may report a companion port with superspeed whcih is the same physical port), and connection is dropping to hi speed , check the cables, remove any hubs and adapters. Try anothre cable rated specifically for at least 5Gbps, and make sure it doesn't go over 9 ft

[eternal pollen]

this didnt work

it updfated but the same issue

[past basin]

I'm about out of ideas. There's no firmware updates for that monitor are there?

[eternal pollen]

Negative, what I've seen an improvement on is if I go into nvidia control panel I'm able to check the hd60s+ but it only limits me to 3 monitors which I'm sure nvidia supports like 12 displays

[past basin]

Depends on the card. 4 is not an uncommon number, and some go higher, but sometimes it depends on the resolutions used as well.

[rose dew]

is it possible to use the NEO for PC to PC steaming? its marketed for console streaming. i dont see it being an issue but wanted to be sure

[past basin]

Yes, but keep in mind that unlike some of the other cards Neo is capped at 1080p60 for capture (and 4K60 for passthrough). If that's all you need it'll work for dual PC setup just fine

[rose dew]

hmmm if my game is at 3440x1440 will it downscale or do i need to change my game resolution for to even work?

[past basin]

I'm not sure if Neo has been tested with Ultrawide support or not (since standard 1440p is 2560x1440).

Oh I stand corrected, it's been listed as not supporting Ultrawide here: https://help.elgato.com/hc/en-us/articles/26438781217933-Elgato-Game-Capture-Neo-Supported-passthrough-and-capture-resolution

I know 4K X is being tested for Ultrawide support at the moment and some folks have used 3440x1440p with HD60 X using the custom EDID for it.

[vernal citrus]

Am I going crazy or is all the marketing for the 4K X just wrong? I've just been told by the support team that the 4K X cant capture in 4k60 HDR or 4k120 SDR but the website and the supported resolution and framerates graphs say otherwise

[past basin]

It can pass through 4K60 HDR, but if you have HDR on it can only capture that signal at 30fps. What it will normally do it use the tonmapper on the card to convert the HDR to SDR. So you can play on 4K60 or 4K120 in HDR using passthrough (the HDMI out on the card) and the card can capture at 4k60/4K120 on SDR from the same signal

That's why the chart for supported resolutions had the blue indicator squares showing what modes can be captured on HDR

[vernal citrus]

Okay yeah I understand. Its just that on the website it says the words "You can capture 4k60 HDR" it just seems a bit misleading. Also the higher frames is also a question. Like I said I've just been told by a member of the support team that "None of our cards capture at 4k120" when the graph says otherwise. Do I have to use OBS to capture higher framerates because 4k Utility doesnt have a format for higher framerates

[past basin]

4K X can definitely capture 4K 120. Though not with the 4K Capture Utility you can do it with third party apps like OBS.

That was one of the main points of the new HDMI 2.1 cards. Happen to have a ticket number from that call or email? (It cannot do it in HDR though, though it can pass through the HDR and Capture it in SDR)

I'm not near my PC at the moment but will be home in a bit to get the specific links (though it sounds like you already have them)

Keep in mind if you're setting up OBS to do it, you also need to set your recording canvas to 120 fps

[vernal citrus]

ticket number - 2007412973 - Yeah I don't mind having to capture using OBS its just been a little confusing and I want to make sure everything is working as intended

[past basin]

Give me a little bit, I'll get you some quick instructions on setting it up

[vernal citrus]

I know how to get OBS set up for that its all good and I understand the HDR situation too. Thanks for your help! Honestly it was just really confusing because the person I emailed at support just seemed to have given me the wrong information

[past basin]

All good - I'll ping someone with that ticket number there in a bit to see if they can sort out the confusion there

If you run into issues with the setup though let me know - back at the house now so I can screencap stuff on my own 4K X if needed

[vernal citrus]

If you have the best settings for 4k 120fps that would be great actually so I have a good reference

Or even just your recommended settings for OBS recording since 4k Capture seems much higher quality so id like to match it in OBS

[past basin]

Depends on use case - are you streaming or recording, and what sort of GPU do you have (affects available formats)

I'm assuming recording since 120, and you were using 4K Capture before

[vernal citrus]

4090, for streaming I have it all set up but id like a profile for pure recording at highest quality

[past basin]

So for best results use h.265 or AV1 - I think the AV1 encoder on 4090 might cap at 4K60? I need to double check that - if it doesn't though it'll probably be highest quailty, followed by h.265/HEVC .

If going with HEVC I think best quality right now is using the CQP rate control. Turning the CQ level down then increases quality - but will also start making files really big the higher you set that - so you might want to find your own preferred balance there

Overall though the OBS discord might have better tuning instructions - I've got the high level stuff for basic quality recommendations, but not much of the specifics.

[vernal citrus]

Okay cool ill have a mess around with those settings and see whats good, honestly ive only ever used CBR in OBS I've never bothered really trying the other options so ill give them a go thanks a lot!

[past basin]

Yeah, CBR makes sense if you're working with streaming first since that's pretty much all they'll take. VBR gives more wiggle room but CQP tries to keep quality constant even during motion and such

Good luck with it!

[hexed zephyr]

Is it worth it to use the new 4K X for a single pc??

[warped ledge]

yes!

[hexed zephyr]

What’s the set up like?? No real video for single pc set up

[past basin]

If you're using it to capture a console or camera or something, yes. If you're just trying to capture that PC itself, keep in mind the card does not have an encoder and will not improve the performance over using something like OBS Studio to do software capture.

You can still use it, and it's useful in some situations - if so just run the HDMI from your GPU to the Capture card, then from the capture card to the monitor and run the app. You could also use the clone setup, where you turn the HDMI from the GPU to the capture card, and then run your monitor to a different port and clone your display to the virtual display of the card

[hexed zephyr]

Thank you. I’ll try it.

[slim chasm]

Hello so i decided to go for the HD60X I don’t really need the passthrough cuz I don’t have space for other monitor but will it work just to display directly to obs ? @warped ledge

[past basin]

Yes, you can use the card with just the captured video over USB

[slim chasm]

Thank you

[past basin]

There is a very, very small amount of video delay - around 0.03 seconds or 2-3 frames on most HD60 X setups when using the captured video though so keep that in mind

[glad palm]

Hey guys having some issues with the 4k cap utility some of the videos i record on the play back the audio is distorted clears up then goes back to distorted on playback i also tried toplay the video in my defualt video player same thing any help plz ?

[slim chasm]

Oh okay appreciate that

[fair ginkgo]

Hi! (new here 👋 )
I am trying to capture my PS3 and while it works for most games I noticed that for games that are hard set to 720p I get no output to my monitor or the 4k Capture Utility, I do however see it very clearly on OBS if I use Media Capture Device instead of NDI Source

I can replicate this by hard setting my PS3 to 720p output

Has anyone encountered this issue before?

My current settings are the defaulted values:

HDMI Color Range : Bypass
Input EDID: Merged
EDID: Default

I tried switching these around but no luck

Firmware is 23.04.26 MCU 23.04.25

On Windows and on the HD60X

Edit: Fixed it by passing the output of the PS3 using a splitter with one end going to my HD60X and the other to my monitor, rather than going though the HD60X Output channel

[ember delta]

Hello all! I have just bought the Elgato neo capture card. I bought it to stream from my pc and have my ps5 playing the game. Ive got OBS set up and the picture, some audio like discord and my mic are perfectly fine, the only thing is the game sound is behind maybe 1.5 seconds in my headset because the only way for Twitch to pick up on the audio was to have my headset and mic connected to my pc, how do I resolve this issue and make audio work so that I can stream from my ps5 on my pc and pick up discord audio, game audio (so I can hear it real time and twitch hear it), and pick up my mic. Thank you so so much in advance I’m really looking forward to fixing this and hopefully it’s something simple 😁

[past basin]

Are you currently listening to your audio thorugh twitch, or through OBS audio monitoring here?

[past basin]

If you're trying to listen through Twitch you'll always get massive delay so make sure you have your capture card set to Monitor & Output in the OBS advanced properties (accessbile by the gear icon on the audio mixer panel).

If you're getting the delay locally, it sometimes happens when pulling audio thorugh the video feed. Mute that and add the card again as an Audio Input Capture which will give OBS more audio control and can fix issues like drift.

[ember delta]

I’ve got the audio going through the Elgato Neo capture card for everything from my ps5, I’ve applied the settings “Monitor & Output” but I’m still having this issue

[past basin]

The follow the second setp there - mute the card and add it again as audio input capture

OBS sometimes has issues pulling sound through a video feed

(make sure to set the new audio input capture to monitor and output too)

[ember delta]

Can I use the Elgato as an audio? I’m not in front of it atm I’m at work 😅😅

And if so I want that to pick up all the audio from my ps5? Or just game

I’m thinking it might have to do with my headset being plugged into my yeti and my yeti plugged into my pc but hearing audio from my ps5 through obs, I’m not sure if that’s a bad or normal thing to do but that’s what makes the most sense to get discord in the stream as well

[past basin]

Yes it'll show up as an audio interface to add it that way too

I had to make a similar change with my HD60 X a while back

[ember delta]

Thank you so much man I’ll see how it works when I get off!! Absolute goat man

[quasi prairie]

im getting a lot of reverb on my dual pc stream with my audio/ very slight echo almost robotic sound. I am using an hd60x with wavelink and also have a wave xlr. I cant seem to get my control panel audio settings correct as far as proper playback device and recording devices go.

running audio through my gaming pc into my streaming pc via the hd60x and my mic audio comes from my gaming pc as well.

[past basin]

I'm back and forth for work at the moment - but if you're getting echoy effects from the gaming PC, make sure spatial audio is off. The capture card doesn't process it and needs stereo.
Is it just the game audio, mic or both that are distorted?

[quasi prairie]

game and mic

[past basin]

The other thing to check is that Windows Audio Enhancements are off on the streaming PC. Check windows settings (settings, System, sound, check the capture card). Look for any mention of audio enhancements or spatial audio and turn then off (usually at the end of the page if they're there).

The other place to check is the other Windows sound settings. Press windows key + R, type mmsys.cpl and press Ok. Go to recording tab and find the capture card. Check properties for it. If it has an enhancements tab, turn them off. If enhancements are mentionedf on the advanved tab, turn them off. Same for spatial audio if there's a tab, or mention of it on advanced.

Windows (and macOS) likes to do things where it treats the catpure card as a mic and tries to clean it up which can cause distotrition

If it's still there, check the output on the gaming PC for the same things - spatial audio and audio enhancments (though it'll be in the playback section of the sound settings instead of the recording one like the capture card on the streaming PC)

[quasi prairie]

i got it all squared away. Thanks again!

[past basin]

Good to hear it

[misty dagger]

is there something to capture the only the audio. so i could have the sound going through my computer

[past basin]

Depends on the setup - on a lot of them you could plug in a Chat Link Pro cable and run it to your PC's Line In jack (if it has one, most desktops do, though not all) and capture that

[novel onyx]

Ive started having the same issue the guy your replying to is having, and from the research ive done online there are alot of people saying that their seeting multple weeks between responses from support. Im about to submit a ticket and hopefully thats not the case cause thats ridiculous

Im having the same problem now as well. Its always something with these damn 4k60 cards I swear. I have 2 and if its not 1 thing its another software wise with them. Some are easy fixes, and some end up having me waiting a week or so before they fix an update that broke it, or release another update. Ill let you know if I get an answer on mine when i submit my ticket, let me know if you get an answer as well! Best of luck !

[halcyon wing]

Hello all! I'm having some trouble with my Elgato HD60 S+. I created a diagram to show how I have things set up:

1. I'm feeding the video from my switch into the elgato and into my laptop
2. I have my headphones connected to a splitter so that I can hear the audio from my switch and my laptop at the same time

I've used this setup before without the capture card and have no issues, but when I added the capture card I now constantly hear a static noise (crackling?) through my headphones. The crackling also disappears if I unplug the splitter from either the laptop or the switch, it only happens when it's plugged into both. also happens regardless of if OBS or Elgato capture is open. Any ideas?

[warped ledge]

sounds like an isolator is needed.

also you have the audio in analog right?

[halcyon wing]

the audio from the Switch? how do i know if it's analog?

[warped ledge]

in your capture card settings via 4k capture utility

wait wouldn't chat link need to be used too

[past basin]

Vic is asking if you've got the audio out from your splitter going to the HD60 S+, or to the PC directly. If going to the HD60 S+, you'd use it in Analog audio mode to use the stereo line in at the front.

Chat Link would only be needed if they wanted the mic to work

It'll take an aux cable other than that

Looking at it I think you called it though - that's wired in a loop, likely a ground loop issue where the ground is passing from that laptop through the switch though the capture card, back to the laptop, making a ground loop 😦 If they're using the audio cord straight to the laptop instead of through the HD60 S+ that'd do it

Failing that, as Vic suggested I'd add a 3.5mm Ground Loop isolator to the audio out jack on the Switch.

[rugged tiger]

Hi Guys, Any one can have some suggestions on a strange problems?

I had a HD60X that always function well from 2022 until recently, when the monitor software boot up and play games for a while, the frame rate start dropping. Unplug and replug does help, but it quickly start drop again. Driver stuff is up to date, just can't figure out what happend

[past basin]

Are there any USB hubs setup here? Have you added any other devices to the computer that use USB lately? This can sometimes happen if the card isn't able to make use of the full data bandwidth on the USB Controller (most desktops have more than one so you may be able to resolve it moving the card to another port away from where it is).
If you're using OBS you can also try changing the Buffering setting in the source properties for the card - try it both ways in case the automatic buffer detection isn't working right.

[rugged tiger]

I didn't have anything you said above, but based on what you said I think I should try update USB controller to see if it works. Also thanks for the reply.

[past basin]

Good to hear - is that your post I'm just seeing on the reddit btw? Seems to be the same problem description, so if it's you 'll just keep replying here if you need more info

[rugged tiger]

Yes, I'm trying to gather as much info as I can right now. Since I can't find any useful solution on google, thanks for the help, again 😉

[past basin]

All good. It's posted twice on the reddit so we'll clear out the second one and leave the first, just in case anyone there has more ideas for you. Hopefully either the buffering or moving the cable sorts it out

[rugged tiger]

I have tried with update USB controller driver and Chipset but it seems not improving at all. changing device also change nothing. I'm now shifting to check other problem such as NS dock, now tring to connected to a PS5 to see if the device can run normal.

But generally now I think there's a hardware issue happened inside capture card.

[past basin]

Could be software related too. What application are you using to record?

[eternal pollen]

So remember the issue I was having trying to connect my capture card from a streaming PC to a gaming PC. The reason is because of
This monitor (Alienware AW3225QF 4K Oled 240hz monitor) uses DSC and it can never be disabled. Thus, why the capture card cannot be picked up since DSC uses the power of 2 ports on your graphics card.

This was what Nvidia Customer Service told me.
@past basin

[past basin]

Ah, yes. That'd do it

None of the capture cards can process a DSC signal

Normally Display Stream Compression turns off at lower settings, but a couple Alienware ones do not for whatever reason

[rugged tiger]

Potplayer, I'm actually just use Capture card as a way to play console game on PC

Now I'm 80% sure there's problem in NS setup, PS5 running fine and stable in 60FPS at 2K res

Very thanks for the help tonight Arcsane, I will try to switch another dock or test with fresh NS console

[past basin]

Okay, glad you've got some insight into it so far. Good luck sort it out!

[real basalt]

i am having insane crackling suddenly on my ps5

it wasn't happening yesterday but the day before it fixed by setting sound put to av amplifier

[marble cosmos]

Hi, I'm trying to set up my retrotink 4k with elgato hd60, and I'm not sure if the problem is with my retrotink settings or with the elgato. There is a flash of red light which I'm reading is "HDCP signal protection"?

In OBS, it says one moment please

I'm reading that HDMI splitter may bypass this

[past basin]

Flash of red could be HDCP or bad signal issue. If your OBS is showing One Moment Please though instead of a Black Screen odds are the HD60 is getting signal. The Game Capture HD app may say One Moment Please, but if there's no signal, OBS would get a black screen.

So odds are the One Moment Please may be coming from the Retrolink. (I'm assuming you're capturing the card directly and not trying to capture Game Capture HD with OBS)

Also not all splitters work on HDCP. HDCP Bypass splitters are actually not legal to use in many locales, like the USA so often even ones that used to do this get revised to be HDCP Compliant instead.

[past basin]

What card, and how are you capturing the video (OBS, 4K Capture, etc)?

[marble cosmos]

it's obs

but here is the same problem and the red flash on the elgato device

[past basin]

What resolution is your Retrolink set to output? HD60 can't take anything higher than 1080p 60Hz - if you send it a signal higher than that, it'll give you a red flash for bad signal

The fact it sees the card and still says detecting signal indicates it's most likely not liking what's coming from the Retrolink for some reason

[marble cosmos]

thats why i'm not sure if it's an elgato problem or a retrotink problem, i just got the device today

i did try pressing 1080p on my remote

meh let me see if it even works with a monitor

[past basin]

Yeah, I'd try with a monitor and also make sure it actually goes to 1080p mode when you set that. If it'll let you set it manually set that and swtich it back over to the card

[round shale]

Anyone know how to connect properly the Xbox series x with the Astro a50x and the elgato hd60x?

[gilded grail]

hello i am trying to dual stream pc and for hours now been trying to figure out how to get my audio for my mic and my pc from my gaming pc to my streaming pc with the elgato hd60x ive tried with elgato sound capture app and still cant figure out please help

[past basin]

What app are you using to split the audio on your Gaming PC? Wave Link? Voicemeeter? I'd normally suggest Sound Capture, but it won't split mic like that.

[gilded grail]

im new to the dual thing so i have only tried sound capture and cant even get the audio from game over let alone the mic i didnt know about wave link or voicemeeter are they free apps?

[past basin]

Wave Link requires an Elgato Wave Mix, or Stream Deck+. Voicemeeter is donationware so free to try, but they ask for donations. Both can be configured to mix in your mic to the audio they send to the HDMI port.

How were you configuring Sound Capture? It won't split the mic, but you should be able to just set it to PC Gaming mode, set one output to yoru headset and the other to the HDMI / Capture card, and the audio should go through to the streaming PC.

[past basin]

What specific issue are you hitting? IIRC A50 X wasn't desgined with a stream output like the older A50. It also routes audio through HDMI generally but voice chat through USB. So it is likely going to be a headache to setup to capture for streaming - so it woudl help to know where you're hitting the issue.

[gilded grail]

i do not see the option for my capture card on the output selection mayb thats my struggle but i also dont know how to get it to pop up in the selection bar

[past basin]

Do you see your monitor there, if there's a monitor connected to the HDMI out on the capture card? If so your capture card will show up as the monitor in many cases, unless you've changed EDID settings

If your HDMI out doesn't show up at all, try reinstalling your GPU drivers, and make sure the option to install the HDMI audio driver is checked

[gilded grail]

i dont think ive changed EDID but what should it b on display?

on my main pc (gaming pc) on the 4k capture utility the card doesnt show up but it does on my stream pc

1st pic is stream pc 2nd is gaming pc

[past basin]

4K Capture Utility is meant to be run on the streaming PC only. It communicates with the card over PCIe or USB - so it's not visible to the Gaming PC like that. Gaming PC will see it as either invisble if it's hooked to a monitor, or as a virtual monitor

[gilded grail]

also yes monitor is connected to hdmi out

[past basin]

If there's a monitor connected and you're getting video on the streaming PC, Display is fine

[gilded grail]

yes i am

i just cannot get audio

i have everything showing up on obs but audio

been looking at videos for hours and all about say same thing i cant figure it out

[past basin]

Okay, so you just need to make sure you're splitting audio correct on the gaming PC, and that at least one copy of it is going to the HDMI port connected to the capture card

[gilded grail]

not sure how to do that

is it the hdmi cord itself?

[past basin]

Because you need a mic split too, probably Voicemeeter, unless you have a Stream Deck+ or Wave Mic to unlock Wave Link.

[gilded grail]

i dont have those

[past basin]

Sound Capture, bundled with Game Capture HD works for the basic audio too but won't do the mic.

I'd suggest trying Voicemeeter Banana then

Follow a guide to set it up - it's rather complex for first time users

There should be a number of guides out there for setting it up for dual PC

[gilded grail]

will voicemeeter banana do basic audio as well?

[past basin]

Yes

It's a full software mixer

[gilded grail]

ok ty its free i hope?

[past basin]

Donationware - so techncally but they do ask for optional donations if you like it and keep using it.

[gilded grail]

do i need it on gaming pc or stream pc or both?

[past basin]

Gaming PC

You'll send the audio to the GPU's HDMI port (which will probably be labeled as your monitor since the EDID is on display). From there it'll go over the HDMI to the capture card on the streaming PC

[gilded grail]

ok ill look into it might just end up sending it back been at it for 5 hours and cannot figure out this complication for the life of me and now this voicemeeter banana is even more complicated thank you for helping tho

[past basin]

You might be able to do it with SteelSeries Sonar too - but I have a personal dislike of that one.

If you already have it and put it in streamer mode it should give you a Stream Mix option you can set to the HDMI

[gilded grail]

the whole thing was tryn to get away from the load on my pc and voicemeeter and any of the audio apps are prolly amping that load up even more so defeating the purpose of buying this thing

[past basin]

Audio won't be as much load as video - but yeah, dual PC setups aren't as useful as they were in the days before GPU based hardware encoders where the video performance load was massive.

Hardware mixers that connect to both PCs at once are also an option, but expensive. Generally more than the capture card cost.

[old warren]

i cant get my mic audio to go into duel pc can someone help me plz dm

[past basin]

How are you splittig off your audio on the gaming PC?

Not all apps will let you mix in the mic

For example in a baisc setup where the mic is on the streaming PC I usually suggest folks use Sound Capture - but it can't split off the mic. If you have another app like Wave Link or Voicemeeter, those can mix in the mic

[silent mural]

looking for some help,got a new PC and setting up OBS and my elgato 4kpromk2 isnt showing I only get the screen link, camera privacy has been approved, drivers updated, rebooted the PC and still the same. Any tips?

[past basin]

Did you install the drivers for it already? Or just the other PC drivers

Screen Link comes from 4K Capture Utility and is meant for apps that can't use the card directly, so you can ignore that

I'd check that you have the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

Aside from that, does the card show up in control panel?

Does the slot you installed it in actually have x4 lanes of PCIe available?

Does the card show up to other apps like 4K Capture Utility?

[gilded grail]

any chance anyone knows how to fix voicemeeter vban giving me errors when sending audio from gaming pc to streaming pc i have it set up correctly it picks it up but then just hits an error and drops both completely out

[past basin]

What error are you getting?

[gilded grail]

on the far right side on vban the 5th block lights up orange

thats all i know

i referred to this but its not helping much

ive tried each net qual

other then the error its all working how it should i think

i have my mic and audio onto the other pc it just doesnt last

[past basin]

Is there a reason you're using VBAN for it instead of just setting the output of the regular Voicemeeter to your HDMI and passing it via capture card?

[gilded grail]

i just watched a video and thats how they did it to the other pc i didnt think about that

not sure how i would send thru the hdmi to capture card tho

[past basin]

Hardware out in the top left has a couple of A buttons. Set one of them to what you listen on, the other to your HDMI output (likely shows up as your monitor)

The for each thing you want to pass over make sure the appropriate A button is selected on the input/slider you want to send to that audio channel

Sadly I don't use VBAN very often so am not familiar with the error you're hitting on that

THough 5 is apparently not gettng enough data, so probably a network issue?

[gilded grail]

i did what u said and somehow have my mic working on the other pc but dont see the reg audio

[past basin]

Make sure the mic slider ALSO has the A output that you set to HDMI selected

er

game slider

Each slider you want to send needs to have the hardware outputs selected telling the app where to send them

So assuming you're using A1 and A2 for your headset/speakers and the HDMI, make sure both are on for each slider

[gilded grail]

i do have a1 for headset and a2 for hdmi and select them in the sliders but nothing working but the mic

[past basin]

You have a screenshot? I don't currently have it installed on this system so can't quiet tell what you're seeing

[gilded grail]

1st one is gaming pc and 2nd is stream pc

[past basin]

Slider one needs both A1 and A3 set, in the first pic it only shows 1

If you're not using VBAN you only need the gaming PC version

Turn that on

(sorry for delay - only checking in between work )

[gilded grail]

allgood ok so i set the a1 but that just makes me hear my mic on my own headset hearing myself speak

[past basin]

Okay, that means the feed is working. Turn it back off.

That shouldbe all that's needed for it to go over the HDMI. What are you using to listen on the stream PC? 4K Capture Utility? OBS?

Is VBAN still on?

[gilded grail]

vban is still on yes and on stream pc i just have the hdmi plugged in from the pc and the capture card is usb plugged into the stream pc i have the mic working on stream pc just no audio kinda killing my brain rn lol

[past basin]

Turn VBAN off - we don't want to be doubleing up here

[gilded grail]

i can open 4k capture utility i have it dl

[past basin]

Having both VBAN and sending the audio over HDMI is going to trip us up

[gilded grail]

ok got it off

mic still working on stream pc fine

[past basin]

Dones't matter which app you're you're for the capture - I just need to know what app it is as they have different audio

[gilded grail]

after cuttin vban i was nervous bout that lol

ah yea i have the hd60x which only works with the utility app

game capture app dont pick it up so i uninstalled that one which had sound capture attached

[past basin]

Okay, For the System slider in the middle, turn on A2

[gilded grail]

k

on game or stream?

[past basin]

game

[gilded grail]

k

[past basin]

You can close voicemeeter entirely on stream since we're not using VBAN right now

That only needs to be on both if you're using VBAN for network audio

For HDMI we only need it on gaming

[gilded grail]

k

closed and yes i still get audio through elgato capture card on my obs

the audio for my system is coming thru the first virutal input

idk how to get it anywhere else

[past basin]

You set Windows to use the Voicemeeter Input most likely so all your audio should go there. That's correct. If A1 and A2 are both turned on it should go to both A1 and A2 hardware outputs to go over the HDMI now

[gilded grail]

wait i got it!!!

i think

one sec

THANK GOD

i got it

[past basin]

Glad it sorted out 🙂

[gilded grail]

thank you sooooooooooo much ffor all your help your the goat

much love and blessings your way my guy

[past basin]

No worries - you'd had ot mostly ready, just needed that last little adjustment

[gilded grail]

i had to go sleep last night after legit 6+ hours doing all this

[past basin]

Yeah, Windows Audio and Streaming Audio is a headache. People always expect the video to be harder, but it's usually the audio

[gilded grail]

theres slight audio delay from main pc to stream pc but thats fine i expected that

it happens over time on the main one anyway hopefully not too bad ill try it and see how it goes

but its working thats the main thing i was almost sending it back sadly

[past basin]

That'll probably be 30-60 ms depending on the card you're using - the capture card syncs audio to the video, and video has a short delay as it's processed.

[gilded grail]

ive heard its only like 32ms delay on video but im hoping that it doesnt like lagg way behind my speaking on vod

[past basin]

It should be synced to the video that goes out to stream

It's only locally for you hearing it compared to the passthrough display, that it would be out of sync

[gilded grail]

thats my main concern if were good there ima keep it

gotcha thats what i was thinking

[past basin]

Make a test recording first to test - but it should be fine

[gilded grail]

will do ima gunna walk away from pc for a sec and stretch the legs lol been at it all morning again

[past basin]

Sounds like a plan. Good luck with it!

I'll be checking in and out of here thorugh the work day so if anything else is off with it, drop a message

[gilded grail]

just got back thanks again your awesome man and will do bout to dive in

[gilded grail]

ok so everything is fine expect one last thing which is stream alerts from stream pc not coming back to my headset set on the game pc i have the hmdi on a1 but idk where to go from there to send it back

[past basin]

Ah, I didn't consider that one. You'll need an audio input going from the streaming pc back to the gaming PC. If you don't have a spare 3.5mm or something, you can try using VBAN for that again

[gilded grail]

i sent it back but its sending everything its recieving back as well so hugeeee screech distortion

[gilded grail]

yea not sure how to go about it lol

[gilded grail]

would 3.5mm work? im just tryn to figure out how to not get double audio

im thinkin that could work its just that if i route audio from stream pc bacck to the game pc then wouldnt that audio just go into a loop back to the stream pc again with elgato

[fiery jewel]

anyone know how to get game audio in obs from the elgato hd60x? i have it up and running but the game audio is the only thing missing, i have it plugged into a new macbook air.

[gilded grail]

ive been dealing with same thing download voicemeeter banana its free and u can send the audio thru elgato to stream pc my only problem right now is i cant hear my stream alerts and it also just stopped working for some weird ass reason

[warped ledge]

In OBS monitor and output the audio source.

[past basin]

Add it as an Audio Input Capture to your Sources. Mac users don't get the audio thorugh Directshow from the card, so have to add it twice. Once for Video, once for audio. Then make the change Vic suggested to monitoring if you want to hear it

[past basin]

If you run voicemeeter on the streaming PC you can pipe the audio out over 3.5mm to a line in on the gaming PC, and add that to yoru voicemeeter mix there, sure

[past halo]

very good day

[past basin]

Good day - if you're looking for help with a card, the volunteers are in and out through the day so you're best off dropping the question and waiting for a reply

[abstract rock]

can anyone help me set up my dual pc with my elgato 4k 60 mk2

[past basin]

What specifically are you having trouble with?

[abstract rock]

@past basin can you provide help still.....

[past basin]

What is the problem you're having?

When you're back just drop the problem you're running into here - like I said a lot of us are in and out through the day, so best to mention the issue you're having and a voluneteer will get back to you when they see it if they can help. Or you can open a ticket following the instructions in #official-tech-support to contact Elgato directly.

I'm headed off there shortly since it's past 3 in the morning here, I'll check back tomorrow

[snow scaffold]

I just bought the Neo Capture Card today, and I noticed that using the software I have a little bit of delay, but it's weird that using OBS I have less latency. Is that a common issue?

[past basin]

Yes - keep in mind any capture card has to decode HDMI video into something a PC can use, send it to the PC, then the application has to take that new video format and render it on screen. The process is quick but not completely free of delay. Usually on newer cards the delay is like 2-7 frames of video, depending on the source video resolution, spec of the PC, etc. Neo is on the shorter end of that. That said the app you're using can entirely affect the delay on the time it takes to render the video on screen. Sometimes 4K Capture is faster on some formats, sometimes OBS is.

[balmy matrix]

I have a dual pc setup, and upgrading my elgato HD60 S to the 4k X capture card, is the setup the same as the HD60 S or would i need to do anything specific? thanks in advance

[past basin]

Mostly similar - for the full resolution and refresh rate of the 4K X you'll need a 10 Gbps USB port (3.2 Gen 2) instead of 5 Gbps, but everything wires up the same.

It does use a different app though - HD60 S could work with Game Capture HD or 4K Capture Utility. 4K X won't work with the older Game Capture HD (though it still works with other third party apps like OBS Studio)

[balmy matrix]

i don't have any apps installed or downloaded for the HD60 S, so i can assume I won't need it for the 4k x?

[past basin]

Whatever app you're using for 4K X will probably work then.

er for HD60 S

[balmy matrix]

I just wanna use my 2k monitor 144fps on my gaming monitor while displaying game/gameplay onto obs like i was using before with my HD60 S

[balmy matrix]

i just use obs studio 🙂

[past basin]

Perfect - OBS will work well with it

If you do hit any trouble, it sets up the same as HD60 X with OBS - https://www.youtube.com/watch?v=27fYbUln-Vg But that's pretty much the same as HD60 S too so you should be good as soon as you add the card in your OBS Sources

[balmy matrix]

awesome i'll check it out.. also i noticed in the box, there's no usb cable. Just the HDMI and USB c to usb c, both thunderbolt and usb c ports on my lapptop are used up, would that be a problem for me?

[past basin]

You can use it with a USB-A to USB-C cable or a USB-A to USB-C adapter - but for the best results make sure they're rated for 10 Gbps. Otherwise you'll only get access to the 5 Gbps modes listed in the second chart here: https://e.lga.to/4K_X_Resolutions

Such cables will usually specific 3.1 Gen 2 or 3.2 Gen 2, if they don't outright say 10 Gbps

(Your HD60 S's cable is 5 Gbps)

[balmy matrix]

perhaps I can use the cord that came with my HD60 S? i don't know if its 10Gbps or not?

[balmy matrix]

oh nevermind

[past basin]

It'll work - just won't have access to all the formats and resolutions/refresh rate combos.

[balmy matrix]

ok but would i be able to use the monitor in 2k at least? even if it's locked at 60fps?

[past basin]

Do you mean 2.5k, 1440p? 2k is just 1080p

[balmy matrix]

yes 1440p

[past basin]

Montor manufactures seem to mix the two up for some reason. But yeah you'll be able to do 1440p at 60fps

If you turn on MJPG compression you'll actually get the high refresh rates out of it too.

[balmy matrix]

ok i can tolerate that while I get a specific cord that'll allow me to get 2k 144fps

[balmy matrix]

how do i do that?

[past basin]

If you se a custom resolution on the OBS properties, it'll show up as a Video Format option

[balmy matrix]

oooh ok gotcha thanks

[past basin]

It's not 100% as sharp as the standard (which is usually NV12) since it's compressed, but generally works pretty good.

[balmy matrix]

ah ok well, i'll work with what I can, i appreciate your help 🙂

[past basin]

No worries! Good luck with it

[balmy matrix]

thank you 🙂

Ok I have a problem I connected my monitor to the 4k x the same way it was on my HD60 S but it doesn't show any display on my monitor

Is there something I should do?

Actually it shows up on my obs but my monitor..nothing...

Monitor says this...out of range? How so?

Nevermind I got it. Apparently I was set at 144hz and needed to set it at 60hz 😆

[rugged tiger]

Hi there, Thanks for the suggestions with my HD60X frame drop few days before, but unfortunately I've tried different hardware pair also, problems are still remain stable and only can be temporarily improved by reconnected HDMI cable or USB cable. Seems it happens with the card heating up during streaming. Currently run out of solutions, may I ask any new ideas?

[lyric gazelle]

Hi guys, can somebody come help me in a call to fix my elgato setup with my ps5 I can’t have both sound in OBS and I don’t understand. Please let me know

[tardy nimbus]

Hi, not sure if this is the correct discord to ask this but I have a dual pc setup, with a wide screen monitor (3440 x 1440 ) in the gaming pc. If I set the resolution to 1440p with the extend display in my gaming pc, I can see in obs in my streaming pc (using el gato hds+) the correct display resolution, however if I duplicate displays in the gaming pc, even if both resoutions are at 1440p, somehow obs get it as if it were wide screen (basically ignores the resolution). Has anyvoardy seen this before?, is there a way to set 1440p with duplicate display?

Also verify it in photoboot and the signal is getting it as if it were the wide resolution

[warped ledge]

can you give more details. please seen the pinned message.

[warped ledge]

I also have a video showing how to setup. #community-resources message

[lyric gazelle]

Im using my ps5 and I want to stream. I bought an elgato and using OBS too but I can’t record my gameplay audio in my headset because it’s on OBS and if the sound is on my headset it is not in OBS and I can’t put my mic on OBS. I don’t know how to setup it

[warped ledge]

watch the video it goes step by step, but there are different steps for different processes. ex: chatlink pro for those who are connected to their headset via console, vs hdmi audio for those not listening through the controller/headset on console, but through the pc.

[past basin]

Check the resolution it's using when you extend it. HD60 S+ doesn't suppport standard 1440p (2560x1440p) let alone Ultrawide 3440x1440p.

[lyric gazelle]

I have chat link pro but it doesn’t work

[past basin]

Otherwise double check what cared you're using Since you mention "hds+" which isn't an actual model

[past basin]

I'm not at the computer at the moment, I'll check back on our previous convo when I get back.

[warped ledge]

then you'd need to put your card in analog.

[tardy nimbus]

thanks for your reply, it is the hd60 s+, and yes when duplicate displays even if I set to 1080p it just get it as if it were wide, let me attach some pics when it is in extended mode and when it is in display

this is extend, as you can see is correct.

this is when the display is duplicaate in the gaming pc, as you can see looks a little blur, kind of sending the resolution, but look af the black space at the top and down (its like if it were wide), that canvas is at 1080p

And this is the conf in gaming pc

[past basin]

You're getting letterboxing even at 1080p on your OBS canvas? Okay that's new - what's resolution set to for your capture card source in obs?

[tardy nimbus]

1920 x 1080 in both canvas and the source

no downscale

yes, I am getting letterboxing, but only if I set duplicate screen, if i set it to extend screen it works fine

[past basin]

Check the GPU software on the gaming PC and make sure it's not set to preserve aspect ratio

(am not at home at the moment so I don't have the specifics but it might be scaling down things to match the ultra wide)

If it ISN'T scaling then at 1080p the monitor should have vertical letterboxing because of the aspect ratio.

[tardy nimbus]

I found it! thank you very much!!

[past basin]

Glad you found it!

[twin roost]

So I have a laptop that I want to stream on but I want to display the game on a different bigger monitor and plug the out HDMI cord into that one, the game shows on my screen on the monitor but when I open game capture HD on the laptop it goes away and doesn’t even show the game on there, it’s just a black screen in game capture, how can I fix this??

[past basin]

This this a 2 PC setup? You're not just recording the one laptop right? What model is the capture card you're using?

[twin roost]

I figured it out it’s because I didn’t have the HDCP disabled on my PlayStation

I forgot that I turned it back on to play a DVD lmao

[past basin]

Ah, glad you got it sorted out then!

[opaque lance]

Hi I need help with my HD60s setup. Here’s my problem. I’m using the hd60s with my MacBook pro to capture gaming footage off multiple consoles. I have my headphones with microphone attached plugged into my MacBook and when I talk I can hear myself how do I stop hearing myself but still have my voice captured on the footage?

[past basin]

What sort of Macbook is this? Intel or Apple CPU?
What app are you using for recording?

[opaque lance]

I’m using the game capture hd program and I think it’s a MacBook 2018 13” model I’m not near it right now

[past basin]

Okay - I'm actually not sure if you can do it in that app, but if you can the feature would be called Mic Monitoring or monitor Audio on the mic settings tab.
If that doesn't work, OBS Studio can be setup to work the way you're wanting to do. In it's advanced audio panel you can turn off monitoring for any specific audio device.

[opaque lance]

I turn off monitoring but then it also kills the audio coming in from the console so then I deaf to what’s happening on screen

[snow scaffold]

Yeah, I thought about that. The problem is that OBS is not exactly the best to use it for just play at my computer, and I tried both 4K Capture and VLC, both had a big delay on it

[past basin]

Don't forget the OBS has a Fullscreen (and Windowed) projector mode for playing the games on. Right click your Source (or Preview) and chose a projector mode. Makes it a lot easier to game with it.

[past basin]

Ah, sadly not overly familiar with the old Game Capture HD App on the mac. I'd try the OBS route since it'll give you more audio control overall.

[opaque lance]

Apparently OBS doesn’t detect the HD60S on Mac I had the program but it kept not recognising it

[past basin]

Oh right S isn't UVC. Would need the OBS link app, which would add delay

[opaque lance]

Yeah I tried that it was too hard to deal with the delay for my tiny mind

[past basin]

I'm not sure of any other way offhand except maybe using a Chat Link to get audio right from the source. But maybe one of the other folks here has worked with the Mac version of Game Capture HD and has an idea

[opaque lance]

I want to capture off older consoles too. Running from Av to hdmi via converter which is why all my game audio comes from the hdmi and my microphone is via my headphones as I had my previous setup with my headphones connected to my flatscreen and my mic plugged into my recorder via splitter

[turbid umbra]

Any ideas? All cables are firmly placed and I updated the drivers (it's a HD60 I've not used in nearly a year) got myself a PS5 yesterday and it's doing this?

[rugged tiger]

Sure, Thanks a lot!

[warped ledge]

Hdcp is off?

[turbid umbra]

I cant se that setting in the ps5

[warped ledge]

Try plugging it to a tv directly and make sure it is.

[turbid umbra]

Im playing it right now pefecctly fine, but I looked through the settings and I cannot see any hdcp setting

[warped ledge]

It’s in the video settings

[turbid umbra]

Where?

nvm found it

wasnt in video was in system

[warped ledge]

Should be under hdmi

[turbid umbra]

okay that may have worked - just need to figure out the audio now

oh and the horrendous input delay -.-

it now wont let me choose any other audio output other than the capture card?

[warped ledge]

Sorry I was asleep. I’ll list the steps in a little.

[warped ledge]

Are you using OBS or what software program?

[turbid umbra]

OBS

[warped ledge]

Mute the video source, and create an audio input source. Select your capture card’s audio. In the audio mixer go to advanced properties and monitor and output the new audio source.

[warped ledge]

Maybe have your mic connected to your pc instead of. the splitter.

[turbid umbra]

I will try this tomorrow and get back to you, spent the day in the garden with my kid and now it's dinner and bed time for all of us 😂

[warped ledge]

Totally understand. Have a good night.

[balmy matrix]

hey so i need help on my new 4k X capture card. yesterday i tried to play a game and well I couldn't hear ANYTHING, well it was so laggy, and i thought maybe it was because all of my usb type ports were used up so i use a cord from my elgato HD60 S to connect it with my 4k x but today i rearrange everything and now using all of cords that came with the 4k x and using usb type c but still the same problems, I tried other games like dead by daylight and RE4 remake, and still the sound is laggy as heck. but if i were to use the HD60 S capture card everything works, sound and gameplay. Whats going on? Do I have a faulty product? I have a Dual PC setup by the way, I can't hear gameplay from the gaming pc from obs

[snow scaffold]

I always use the projector when setting stuff on streams, because the preview window size on OBS is so small, especially when things have to be aligned by the pixel

[snow scaffold]

There's a lot to unpack here: Is the 4K X connected directly to the PC? If you are getting the image through OBS, are you changing the settings on Properties to change the resolution and framerate? And about audio on OBS, do you have the audio to go out to the monitor, and do you have OBS set for the monitor audio to go out on your speakers/headphones?

[balmy matrix]

yes of course, it's connected to the PC. It's only the game audio that's laggy. I did a just chatting stream and we were watching some videos and all of the audio from my gaming PC that wasn't from the game was working perfectly fine, even the game itself the framerate was silky smooth but the audio, man, very bad. That was the only issue, all of the settings from obs is pretty much how it was from when I was using the HD60 S

[balmy matrix]

i'm gonna have to double check on properties settings, on obs right?

these are the audio settings for the elgato 4k X capture card on obs I didn't do anything to them, left it at default, the same with elgao HD60 S i didn't do anything to them either, at least i don't think? Let me know if I have to make any changes to this

[snow scaffold]

On the Audio Mixer tab, right click and then on Advanced Audio Properties

[balmy matrix]

ok done..

it's set to monitor only mute output

[snow scaffold]

This option is to only allow you to listen, but the stream won't hear it, if you want both to hear, it has to be "Monitor and Output", and also make sure that Track 1 is checked, assuming that's your default audio for the stream

[balmy matrix]

the stream heard it before, i was streaming like this for the whole month when i was using the HD60 S capture card

[snow scaffold]

That's weird, because it shouldn't happen

[balmy matrix]

really?? 😮

[snow scaffold]

If you mute the output, it doesn't send audio to the feed, period hahahaha

[balmy matrix]

also this doesn't explain why the game's audio is choppy and laggy

[balmy matrix]

reallyy?

that's so weird

i'm playing spotify right now from my gaming pc and i can see both the meter on desktop audio and elgato 4k in sync and bouncing up and down meaing sound is being picked up

[snow scaffold]

Let's address this for now: What is your audio setting, overall? Do you use another software, like Voicemeeter or something of sorts?

[balmy matrix]

nope, i don't use that

[snow scaffold]

Ok, so we are looking at 2 potential issues

Is the card connected directly to the PC, or it goes through a USB Hub?

[balmy matrix]

to both PCs yes, the 4k X comes with a usb c to usb c cable that's connected to the capture card and the other is connected to the streaming PC usb type c port

[snow scaffold]

Try changing the sample rate for the audio on the card:

Right-click on the Speaker in the lower-right hand corner of Windows and click on Sounds
Go to the "Recording Devices" tab
Right click on the first device and go to Properties
Go to the Advanced tab and change the Default Format to 48000 Hz (24-bit if it's an option, otherwise 16-bit)
Repeat steps three and four for all recording devices
Go to the Playback Devices tab and repeat steps three through five for all playback devices```

[balmy matrix]

so i did a little recording messing around with the montior only mute output and monitor and output settings, and in the recording i set it to monitor and output and half way thru the recording i changed it back to the monitor only mute output and the volume of the music significantly reduced with me doing anything. Interesting.

[snow scaffold]

If that doesn't fix it, repeat the process going back from 48000 Hz to 41000 Hz back

[balmy matrix]

ok i'll try that.

[snow scaffold]

My guess is that you're using the same audio output for the monitor and what goes to the stream, so techincally is louder because the audio is doubled

If you ever watched those random videos like "bread 23414 times", as the video multiplies and it's at the same time, it gets louder

I need to go out really quick to grab breakfast, once I come back, I'll see if I can help some more, but I'd go to #official-tech-support to see if they can assist you further ❤️

[balmy matrix]

hope its ok to show you a sample of what i'm dealing with

[balmy matrix]

no wworries 🙂 enjoy your breakfast i'll see if i can figure it out if not i'm someone else will help. thanks for everything 🙂

[balmy matrix]

but i hope my audience won't hear double audio tho right? if not i'll set it back to monitor only mute output

[snow scaffold]

Just make sure that the audio device that you're using for the monitor is not the same you're using on the Audio Mixer in OBS

[snow scaffold]

Yeah, this is starting to be more on trying to reach out for their support, I'm conffused on that matter

[balmy matrix]

So who should I contact then? Like, call them? On their website?

I'm also confused 😆

[snow scaffold]

https://help.elgato.com/hc/en-us

[stiff stratus]

Im having problems with my audio coming from my ps5 using the chat link pro the stream cannot hear the game or me and my friends talking within the playstation party I am also using the Elgato HD60S+ to connect both my pc and my playstion.If anyone has a solution to this problem please let me know I already watched multiple youtube videos about this and it still hasnt worked.

[warped ledge]

Did you put the audio in analog?

[stiff stratus]

Where would i change this?

[opaque lance]

No mic is connected via a single jack and put into my macbook. i just caved and bought a usb mic and used that in my macbook and fixed the issue so yeah i guess this will be my new setup

[rigid dune]

Is the elgato game capture neo worth buying

[warped ledge]

sure if it meets your needs

[rigid dune]

Well i plan on switching from avermedia to elgato

[past basin]

What sort of resolution and settings are you working with though? There are 3 current external capture cards by Elgato (and 2 internal) - 4 if you count the Cam Link 4K, though I don't.
Each of them, Game Capture Neo, HD60 X, and 4K X have different specs and options.
Game Capture Neo can pass through up to 4K60 HDR, but can't capture above 1080p60 SDR. It's a HDMI 2.0 and USB 3.0 card. It also doesn't have the analog audio in jack for a Chat Link Pro cable if you need to capture voice chat from games with a headset.
HD60 X, captures at up to 4k40 over USB 3.0, and is another HDMI 2.0 card. It also offers HDR capture at some resolutions like 1080p60.
4K X is the newest one, it does everything HD60 X does, and can capture up to 4K144 and supports HDMI 2.1 - but it also requires a 10 Gbps USB Connection (eg 3.2 Gen 2) while the other two only require 5 Gbps.

You can compare the various resolutions and referesh rates they support here:
https://e.lga.to/4K_X_Resolutions
https://e.lga.to/HD60X_Resolution
https://help.elgato.com/hc/en-us/articles/26438781217933-Elgato-Game-Capture-Neo-Supported-passthrough-and-capture-resolution
With some other details here: https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison
But if you're only captureing 1080p60 and don't need an analog audio jack (or already have one on your PC) then Game Capture Neo is pretty solid

[rigid dune]

Does it work for switch?

[past basin]

Yeah it'll work with Switch very well since that doesn't go above 1080p60 to start with

[rigid dune]

Interesting

Would I need to install the elgato application

[past basin]

No - it's a UVC card so it'll work without any drivers or anything.
Though you'd need the app to run any updates or anything for the card that come out. It's not required to use it though.

[rigid dune]

What app do I need

[past basin]

You can use the Elgato one (4K Capture Utility) or pretty much any other app that can use a camera (OBS Studio, Stream Labs, Twitch Studio)

[rigid dune]

I have obs studio and want to use elgato one

[past basin]

The Elgato 4K Capture Utility does recording, but you'd need something like OBS for streaming

But the card should work with a number of things.

[rigid dune]

Let me install elgato right now

[past basin]

Oh - I'm assuming this is PC btw. If you're using mac use something like quicktime for recordings instead

But you can get the app here: https://www.elgato.com/s/downloads

[rigid dune]

Yes it’s for pc

[craggy relic]

Hi tech guys, i need your help, ive got all elgato hardware, caputre card, wave mic, stream deck, mini light ect... Also all my peripherals are corsair. I am trying to get all work together and setup and it seams not really working, i will love some help from the experts to find what i am doing wrong. All software and firmware are up to date. Also ocb. Am i at the right place? Tnx alot and enjoy your day.

[craggy relic]

hi i need help connecting my elgato capture card to OBS. i connected the capture card to my tv and the switch screen is displaying on the tv but when i try to add it on OBS, it isn't letting me

[past basin]

What specific capture card are you trying to use, what sort of computer (windows/intel mac/apple cpu mac), and what problem is OBS giving you?

[craggy relic]

HD60S capture card with Windows 11, and OBS just didn't show anything when i tried to add the source

so i opened game capture HD and it said to plug it into a USB 3.0 port, which it was already plugged into a 3.0

[past basin]

Do you have the drivers installed for it? Third party apps may not see it if you don't have the drivers installed - https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers
If you're getting USB 3.0 errors though it could also be a cable problem. Make sure it's not passing through any hubs, extensions or adapters that could be dropping the speed, and that the cable it's using is rated for at least 5 Gbps (USB 3.0 spec) or better

[past basin]

This is the right spot for the capture card issues at least - what specific issues are you having with that?

[craggy relic]

it isnt that. my capture card was working fine a month ago with no problems but now ig it decided to stop working

nvm

i got it fixed

i had a wrong usb cable plugged in

[past basin]

Ah, tha'd do it. Glad you've got it sorted!

[craggy relic]

do i need to use a specific kind of USB C charger or will any one work?

[past basin]

if you mean cable, any one should work. Even a 3.1 or 3.2

As long as it does 5 Gbps or faster

[mystic maple]

Hi all I have a concern with my HD60 S capture card. Whenever I'd use OBS or Game Capture HD to stream my game to my friends over discord, the capture would go to black out and cut audio out of nowhere. The feed still channels into the monitor fine but the computer loses the feed. I've had the capture card for a while now and never had this kind of issue till recently. Is there anyone who may have an idea on what the issue could be? I have some specs listed bellow.

Device: Elgato HD60 S
Software & Version: OBS 30.1.2/Game Capture HD 3.70.56
Windows Version: Windows 11
Console: Switch
PC Specs: AMD Ryzen 5 3600X, 32 GB RAM 3600 MHz, RTX 4070
Monitor: Acer SB220Q
Are you using the cable included in the box? (Yes/No): Yes

[craggy relic]

Tnx for the replay, i have 3 issues please.

[craggy relic]

1 - every time i power up my pc i have no signal, i need to unplug the usb. i have the 4k x. firmware and software up to date.

[craggy relic]

2 - i play 4k hdr10 144hz, some how i cant get hdr10 while conecting to 4k x or 144hz with 10 or 12 bpc color depth, and i can get 144hz only with 8bpc. i have rog strix 4090 oc with intel i9 13900k.

3 - with 4k capture utility on while recording game play, 4k hdr and 120hz, the 4k x hardware gets really hot. is it normal or even an option to get the hardware less hot?

[craggy relic]

Tnx alot for all the help

[verbal heart]

Can I get some quick tech help?? Got HD60X for Xbox one to PC gameplay and it just says no signal. Previously had a HD60S+ plugged in so idk what my issue is

I’ve swapped hdmi and established all usb ports and ensured USB 3 is being used

Xbox One S*

[past basin]

Try disabling Fastboot in the BIOS. Sometimes that causes connected devices to not get full USB access during the boot and the card may get stuck in USB 2.0 more or something.
HDR10 should work - though it'll only work on passthrough at 144Hz, the card will capture in SDR at 144, or 4K30 in HDR. It doesn't support HDR on all combinations. Also HDR10 will override some of your colour optiosn - HDR10 specifically used 10 bit colour, not 12. 8bpc is SDR - though that can get overridden with HDR10 enabled in some cases. Where are you not getting HDR - in the resolution options on the gaming PC or the capture options on the streaming PC? I assume any monitor you have connected in the HDMI out of the card also supports HDR10?
The card does get a bit toasty - keep in mind that 4K120Hz is a LOT of data to process. About 8 times as much as older cards that capped at 1080p60, and 4K X only has passive cooling. It'll may get hot enough to be mildly uncomfortable to touch, though shouldn't get hot enough to be painful to touch. Only real way to run it cooler is turn down the settings so it has less data to process.

[past basin]

No signal on the TV/display on the HDMI out, on capture software or both?

[verbal heart]

No signal for both. TV does not pickup anything although capture card is linked to HDMI 1 and pass through to 4k utility also says no signal

[past basin]

What colour is the LED on front of the HD60 X when the Xbox is running?

[verbal heart]

It’s white-almost purple ?

With everything plugged in

[past basin]

It should be Blue if it's getting a solid HDMI signal in a compatible setting.

Have you double checked that the In and Out didn't get plugged in, in reverse by error?

[verbal heart]

Quadruple checked

Pc to capture card through usb and Xbox to capture card through HDMI in and tv to capture card through HDMI out

[past basin]

Hm. White light generally means the card is on but getting no signal, while red implies it's getting an incompatible signal. XBox didn't go to sleep while you were troubleshooting did it?
What happens if you change the EDID input mode on the card (in 4K Capture Utility, under settings, device tab, try setting it to Display).

[verbal heart]

The Xbox is awake

[past basin]

Also does anything change if you use just the HDMI IN and not the out?

[verbal heart]

Don’t think so I’ll check

[past basin]

(don't eave the EDID on display when removing the display btw)

[verbal heart]

Nothing changes when I unplug the HDMI out

Gunna check edid

[verbal heart]

What? Lmao

I’m on the screen now, just unsure of what you meant to do (or not do)

[past basin]

Setting the EDID to display tells the card to pass on the display modes from the connected display in HDMI OUT instead of the merged list (which is why you don't leave it on that when you don't have a display in the HDMI OUT)

You already tried it with no display so connect the display back up and set the EDID Input mode to Display

Then restart the Xbox

[verbal heart]

Have no working monitor with this situation so take a sec to switch some stuff around but restarting Xbox now

[past basin]

EDID was already changed? You want to restart it after that to force it to resync with the new display mode list

[verbal heart]

Yes I changed it to DISPLAY

Before the restart

But no change

[past basin]

I'd change it to Input then. You said this cable worked with your HD60 S+ before right?

[verbal heart]

Well my HD60S+ stopped capture video no matter what I did so I had to get a new one and am using not new but a different hmdi

[past basin]

Is it a HDMI 2.0 cable? (or faster)?

Does anything change if you swap the cables - eg use the monitor side one on the conosle side?

[verbal heart]

Only one of them say HIGH SPEED on them and that’s the original I was using until I had the issue

I didn’t try but I will now

No difference. Still no signal and capture card light remains the same

[past basin]

Have anything else other than the xbox you can plug into the HDMI In for testing?

[verbal heart]

I can try my switch but that itself has its own issues

[past basin]

I'd give it a shot - aleast if that light changes colour we'll see some progress

[verbal heart]

Still no signal and I used different tv and console

[past basin]

No change in the light either?

All works fine when connected straight to the TV right?

[verbal heart]

No

[verbal heart]

I honestly didn’t try no capture card today

I haven’t used my Xbox since previous card died

[past basin]

I mean the Xbox specifically, going straight to the TV. Does that not work either, with no capture card in the equation at all?

[verbal heart]

I know what you meant, gunna try to make sure now.

Okay so

I plugged it into the wrong HDMI on accident when reconnecting and then put it in the other one and it worked so idk what happened but it’s working .

Idk however if EDID changes made a difference. So should I just leave it be if it’s working or change it?

[past basin]

You can change them at any time - so if it's working you can leave it, or set it back and see if anything chages

Merged is the default btw

Where it tries to merge display modes form the card and the monitor instead of using one of the other. Display uses the monitor's, Input uses the card's

[verbal heart]

So I can’t get video in OBS but it was appearing fine in 4k utility

Good to know thank you

[past basin]

Make sure 4K isn't still open

Only one app can use it at once

Also because of the changes and stuff, you may need to remove and re-add it to OBS again, if you didn't already

[verbal heart]

I had to open and close setting and it worked

Thank you so much for your help

[past basin]

No worries, glad you got it working!

[verbal heart]

I’ve been without a capture card for well over a year so I’m happy to be able to stream Xbox again

❤️

[past basin]

Good luck with it!

[hasty ether]

Would there be a big difference between buying nice hdmi chords to my ones that come with my Xbox

Especially When using capture card cause I’m using more hdmis

[mystic maple]

Would there be anyone who can help with this?

[warped ledge]

try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[mystic maple]

Thank you! But I just checked and it's already disabled. I did have an issue with my usb hub which is probably when I disabled it. Do you have anymore ideas?

[warped ledge]

i'd advise not using a hub for this.

[mystic maple]

Sorry poor choice of words, my usb ports on my motherboard was having issues

But I was able to resolve it

[craggy relic]

Ok, ill try it in couple of hours and let you know. Question please, what it tonemapping and can it make a visual performance better?

[past basin]

Tonemapping is converting HDR to SDR - most apps and platforms don't have HDR support yet so having Tonemapping lets you use HDR on passthrough so you can see it locally while still getting SDR for capture so other folks can see it fine (it can cause slight colour tone changes though since it has to map 10 bit HDR to 8 bit SDR). More info here: https://help.elgato.com/hc/en-us/articles/360027962512-HDR-Tonemapping-Why-do-Recordings-and-TV-images-look-different-when-using-HDR

[mighty plover]

Hi all -- I've come here as a last resort for my HD60 S+. I'm looking to record footage from my Nintendo Switch in OBS, and about 6ish months ago I did so without issue. When I tried again this morning, it was incredibly laggy. I just went through OBS support to make sure it wasn't on that program's end.

Anyway, my HD60S+ will say it requires me to plug it into a USB 3.0 even though all my ports on my PC are USB 3.0 or 3.1. I updated drivers & even went ahead and updated Bios to no avail. On OBS, the footage is noticeably lower in framerate. I've also tried swapping out USB cables and tried every USB port on my machine. Any ideas?

I'm running a ROG STRIX B550-F mobo with a 3060ti, if that matters. 16GB of ram, so the HD60S+ shouldn't be a problem (and it wasn't before)

[exotic wind]

Any updates on the 4K X 10mbps issues on MacOS 14.5? I'm still having to use the 5mbps mode.

[past basin]

Not that I've heard. They're either still looking into it, or working on a fix. Keep an eye on the beta section of the downloads at https://www.elgato.com/downloads or on their subreddit. When it goes out that's two of the first spots likely to see it

[past basin]

Any other heave data devices on the same USB bus, like a HD camera or anything? Does anything change if you change the buffering option in your OSB Source Properties for the capture card in case it's detecting that wrong?

[mighty plover]

Hey Arcsane -- I disconnected everything except the mouse and still ran into the issue. Would I want to enable or disable buffering?

[past basin]

Try both - it defaults to automatic and it'll work differently depending on your setup. Hard to tell if it's on or off when on auto so try each manually and see if either works better

[mighty plover]

Seems marginally better, but not great. You can see in this Smash bros clip how it isn't quite that smooth

Or maybe that's the best I'm going to get?

[half skiff]

How to set DUAL-PC recording in 4k resolution and 144Hz refresh rate? Elgato 4K capture card from this year. Record 4K Capture Utility

[past basin]

You can try changing the USB Transfer mode too since it's HD60 S+. In 4K Captuer Utility you need to hold down CTRL while opening it to see this option.

[mighty plover]

I actually don't get those options as it gives me the error, saying I need to connect to a 3.0 port (they're all 3.0 ports)

[mighty plover]

Same thing on my PS5, actually. Anyway, I appreciate the help. I have to step away now but if anyone else has any ideas I'll be incredibly thankful

[past basin]

Sorry had to step away for work. If you're not getting a USB 3.0 connection that would explain the stutter.
Are you using the original cable that came with the device - a common issue we see is people swap out the cable and the replacement is USB 2.0 - a LOT of available cables are only USB 2.0, and are often referred to as "charging" cables, as USB 2.0 can have a longer length than 3.0 without needing a repeater (and are cheaper).
You can check a bit more info on it with USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html)
It'll list a summary for your card, with a port speed, device speed, and connection speed. All three need to be at least SuperSpeed (aka 5 Gbps/ USB 3.0) for correct operation similar to the attached image (which is my own HD60 S+).
If port speed lists a companion port at SuperSpeed, that counts. If it just lists hi speed, check that you're in a USB 3.0 port, that your motherboard drivers are up to date, and that you have the most recent BIOS for your system.
Device speed should always be SuperSpeed, if it's not unplug it from USB for 20 seconds and plug it back in.
Connection is the most common one to have an issue. If the other two check out and connection doesn't, make sure there are no hubs, adapaters or extensions between the card and PC. Make sure the cable is USB 3.0 or faster (5Gbps+). Check the cable for damage. Check the plugs and ports for damage or dirt.

[mighty plover]

Wow thank you Arscane — it’s midnight here but I’ll try this first thing in the morning. You’re an absolute champion

[past basin]

Good luck with it!

[steady vessel]

Anyone able to help me with issues with the hd60s and no sound for dual pc streaming?

[warped ledge]

Did you set the card to listen?

[steady vessel]

Well I assumed I did maybe I didn't. I watched a video online and followed the steps and I could get picture to the streaming pc but no sound

[warped ledge]

Elgato has a guide. Follow this guide! https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup

[steady vessel]

Thanks if I have any issues there I'll let you know also

[craggy relic]

good evening bro, ive dissabled the bios setting for fastboot, didnt help, i still need to unplug the usb or hdmi cable to get picture, i see the led on 4k x is blue so im guessing there is a signal. 2nd thing with hdr10 is not working, im on 144hz but with hdr10 on i get black screen and got blue screen twice. any ideas? can i give you more info that can help shade more light here? tnx alot and enjoy your day.

[craggy relic]

btw wen choosing 144hz nvidia change the bit depth to 8.

[craggy relic]

Hello I have an elgato hd60x is it possible to play above 120hz it locks my frames at 120hz for some reason

[white junco]

anybody know a fix for setup wizard prematurely ending for 4k cam link?

[lyric tinsel]

Hello, im having issues with my new 4k pro capture card. coming here to see if any of you guys had have this issue or not. contacted support earlier and now waiting for their response. But i have the card installed and im not getting any passthrough to my monitor. there is a signal in OBS anad 4k capture utility. i have tried all the PCIe lanes, and tried everything that support had asked me to do so far and still no signal to monitor.

[rain niche]

Hi guys and gals! I'm looking to buy a Cam Link PRO, however after I stumbled upon this YouTube video I'm not sure if the Cam Link PRO will work in my PC.

My motherboard is a Gigabyte B760 Gaming X which has three PCIe x16 slots. Of these three PCIe slots my GPU is taking up the first one and I have two empty x16 slots left. However it looks like these last two PCIe x16 only is pinned for PCIe x1 and they are also named PCIEX1_1 and PCIEX1_2 which pretty much confirms for me that they are only pinned for PCIe x1. SEE IMAGE

I'm only going to use one of the HDMI ports for a camera and the two of the other three HDMI ports for sending different audio sources (microphone and game audio) from my gaming PC to my streaming PC, so I guess I won't use very much data bandwidth so PCIE x1 might still work, but I'm really hoping for some feedback before I go spend the $249 on the Cam Link PRO.

[mighty plover]

Hey man your suggestion worked. I’m big into cable management/organization and I THOUGHT I left the usb cable for the capture card tied in so I didn’t think to check it. I searched all over for the original Elgato cable and couldn’t find it — no idea where it disappeared. Anyway, went out to buy a new USB A to C and it’s buttery smooth. Much appreciated

[karmic heath]

I just got the elgato HD60 X and when i try to use streamlabs or obs i get the error that the capture card cant upscale, but the resolution I can use it stuck at 1280x720 so i cant even go up to 1920x1080

[warped ledge]

Does it allow you to update the firmware, or try a different usb 3.0 port?

[past basin]

Two main reasons for that particular error - 1) you're trying to capture at something like 1440 or 4K off a 1080p signal and 2) Your card isn't getting a USB 3.0 connection. See the message I left another user a little bit up for instrucctions on checking that connectiojn. #capture-cards message
If you're stuck at 720p it's almost guarnateed you're not connected at USB 3.0

[past basin]

Glad to hear you got it sorted out

[past basin]

Both of the slots are listed PCIe x1 like you thought - that doesn't meet the system requirements for Cam Link Pro. While some people have gotten cards like 4K60 Pro working in lower bandwidth modes in a x1 slot I don't recommended it because it can have unexpected issues and result in an unstable connection. I'm also not sure if Cam Link Pro would be able to work the same in x1 by just turning down the resolution.

[past basin]

Camera Hub questions would go in #camera-prompter - but in that case if the installer is failing either try a fresh one or an older version from https://help.elgato.com/hc/en-us/sections/4880787756941-Elgato-Camera-Hub-Release-Notes to see if anything changes. If not reach out to #official-tech-support
In theory you could also use msiexec to see what the error is (see #stream-deck message for an example), but those install logs can be difficult to parse if you don't know what you're looking at

[past basin]

If you're getting a view in the capture card, but not on the monitor, you may have an EDID conflict. EDIDs are basically a display mode list sent to your devices from the card and monitor. Normally it sends the merged one of both devices - if this doesn't work, and is the display that dropped off, try going into 4K Capture Utility and changing your EDID Input Mode to display and see if anything changes.

[past basin]

What is the source device? For example all current gen consoles cap at 120Hz anyway. Also what resolution are you trying to play at?

[past basin]

If it's not working in HDR10, keep in mind that 4K X only supports HDR at certain refresh rate combos. This includes 1080p120 - but no 144Hz modes. See the blue dots on the chart at https://e.lga.to/4K_X_Resolutions for what modes you can record in HDR.

[past basin]

(it can pass through HDR at other resolutions, but only captures in SDR at those)

[craggy relic]

Tnx for the info, assuming no mater what capture rez and hz i am using. Is it possible with 4k x to get 4k hdr10 120/144hz passthru ?

Aslo do you have more ideas about resetting 4k x after every pc power on ?

And is there's an option to trick edid by any chance to perform 4k hdr10 120/144h passthru ? No matter capture rez.

[past basin]

I THINK it should be able to do 4k120 HDR on the passthrough (and capture from that in SDR) without much change. You'd need to make sure the tonemapper is on (default if you didn't turn it off) so it can do that SDR conversion. If you're using 4K Capture Utility all that takes is turning off the HDR Recording on the recordig tab.
YOu could try changing the EDID Input Mode on the Device tab in 4K Capture Utility settings to Display, to see if that fixes the passthrough modes not showing all available ones. This relies on the monitor not using DSC at 4K144 mode - if the monitor uses DSC you'll get a black screen instead because a capture card can't work with Display Stream Compression

Not sure on the restart - maybe on next reboot try USB Tree Viewer to see what the card is doing in terms of connections. If fast boot is off in BIOS, BIOS is updated and drivers for the motherboard are updated, the card should generally work fine on loading without disconnecting and reconnecting it.
For USB treeviewer you can follow the steps I gave someone else here: #capture-cards message
Just note that 4K X wants SuperSpeedPlus or higher, not SuperSpeed like the older cards

[craggy relic]

Tnx for all the help, it is connected to super speed port, on asus gamming mb it is the red usb port. i will try usb device tree and let you know. might wont be tonight, call of duty night tonight. tnx alot and have a lovely day.

Ive changed my mind it is more important. by what you see is it possiblle to crate a spcific edid? i have a signal generator that can help find a match faster i think, i am multimedia tech guy.

[craggy relic]

all pc hardware up to date bios firmware utilities and software including win 11.

[past basin]

It's possible to create an EDID but generally that's something we refer to the official support - if possible they'll usually put one together.
That said setting EDID mode to display should force the card to broadcast all EDID modes from the monitor - so if the monitor and cables used support 4K144Hz without DSC that should generally get it working.

You might want to check with support about needing to restart the card after a reboot as well - the process for opening a ticket is over in #official-tech-support

[craggy relic]

ok tnx i will. enjuy your day.

[spring raptor]

Does anyone know why my capture card is limiting me to 120Hz?
I’m using AOC C24G1 which claims to work HDMI 144Hz
And using the Elgato HD60 X

I’m not sure what is causing it, whether it’s the monitor or the capture card

[warped ledge]

What is your nvidia control panel showing?

[spring raptor]

I’ll take a look tonight when I’m home and get back to you 🙂

Thank you

[unreal kiln]

@warped ledge Hey! Dunno if you remember me but I think I have figured out part of the issue.
Firstly; I did a PC upgrade so that might have helped. However; I noticed when I run the game I'm capturing at a higher FPS. 100 for example, it looks smoother and less stuttery than when I run it at 60. Why? I still have no idea

Also sorry for ping 😅 Shoulda make it a silent ping

[warped ledge]

Hi! I can help after work/gym that’s gonna be closer to 8pm cst

[unreal kiln]

No worries, I just wanted to update you because you asked at the time

Thank you for the offer of support though

[warped ledge]

Are you duplicating your monitor that is being used for gaming?

[granite hedge]

Hi! Can someone help me figure out why my screen looks like this when I’m trying to connect my CamLink in OBS? I have to be missing something

[past basin]

This usually means the device isn't getting a signal or it's in use by another app. If you're running Camera Hub at the same time, turn off the preview by clicking the eye down in the bottom right of the screen and then restart OBS. Beyond that Cam Link 4K questions should go in #camera-prompter

[wicked lily]

I have the 4k PRO MK.2 and whenever the screen goes black the card pops up no signal, when in fact its just a black screen from whatever I am playing through it

kinda gets annoying is there anyway to fix that?

[past basin]

Why is the screen going black? In many games the screen goes black for a moment when the mode changes - eg refresh rate or resolution changes, or something like VRR gets enabled. That would cause the card to have to resync and briefly lose signal as the HDMI connection has changed. You can't really resolve it but you can try to limit it by turning off features like 120Hz, VRR, and even HDR so the console doesn't swtich display modes as often. The usual cause for this is loading up the menus - menus are often capped at 60Hz, so switching between the console menus and gameplay can switch between VRR or 120Hz and 60. That'd be an example of legitimate temproary signal loss. Rarely some games may also do this for their cutscenes

[thorn hawk]

Hi, I have a problem, when I close any game my screens go black and everything minimizes, using Elgato HD60+

Happens with all games 😭

[warped ledge]

this doesn't look like the elgato app, but some script or cmd running

[thorn hawk]

Obs + Elgato 4k app + cs go + windows task manager that all .

[fickle bronze]

Got a quick question... A newbie at this and wondering if this can work

if I were to have a single monitor with one dp in use and the hdmi for the capture card that both go into my gpu, would that mean I would have to switch input just to use the capture card for my pc for recording or I can still use my pc as is without need to switch input?

[viscid rover]

I believe I’ll need to open up another RMA or do more troubleshooting with my Elgato HD60X card. Everything was fine for weeks, one evening the card is not “pushing audio” I have NO AUDIO on stream pc OBS. Game pc OBS okay

I worked with someone in OBS support for an hr last night and they believe I need to contact Elgato

[past basin]

First thing's first in that case - start with the source - how is the audio being split from the gaming PC? Voicemeeter, Wave Link, Sound Capture, or a physical mixer?

[past basin]

I'm not fully sure I understand your question - but if you're asking if you can watch the captured video from your devices on the PC software so you don't have to switch inputs, yes. THough there's a very short delay - usually about 2-5 video frames depending on what capture card you're using and the PC specs and software used

[fickle bronze]

Haha, yeah I understand how confusing it sounds even how I'm explaining it. I'll try rephrasing it a bit better then
xD

I'm using a HD60 S+ atm and

I want to be able to game without needing to switch input on my future monitor of choice if possible...
The Gpu and monitor both have a dp and a hdmi port
So, if I have my monitor with a dp cable already plugged into the GPU while I have my capture card on the hdmi port of the monitor plugged all the way back into the GPU
Would that theoretically work without having to switch the input between Dp and Hdmi while I game?

Or would it be a better idea to go with a hdmi to dp adapter cable instead?

[past basin]

Okay, to clear it up here - is this a single PC or dual PC setup? You've mentioned a DP adapter there.

[fickle bronze]

Single

[past basin]

If it's a single PC, there's no real benefit to a capture card over software capture like OBS Studio's game capture. The card doesn't encode video - that's still done by your CPU and GPU, it only provides a HDMI input. So you're better off putting that money towards something else to improve a stream setup like a mic or lighting

[fickle bronze]

Ah I think get it. Appreciate the help!

[past basin]

No worries - good luck with it!

(That said if the DP adapter works, just run the HDMI to the card then the HDMI OUT to the monitor for passthrough and you should be fine - not all DP adapter setups will work though and some may reduce available modes eg- drop things to HDMI 1.4 or something)

[fickle bronze]

I gotcha. I will try my best to see the outcome of it. However I'm stuck with a new question then after reflection and quick research from your response...Is it not ideal to purchase a internal capture card then if my PC doesn't need it to begin with? The PC I have isn't the strongest in the field on performance and thought it would help by getting an external capture card would alleviate the CPU and GPU load. 🤔

[past basin]

That's a common mistake - but the card only provides a HDMI Input. In most cases the OS actually treats it like a camera. There's no encoder on the card, which is the heavy lifting part. You're better off making sure youre GPU has a hardware encoder and that your software is using that for encoding your video, in terms of performance.

The main reason for using a capture card with a PC is dual PC setup - where you send the video entirely to a second PC, and that second PC does all the encoding so the first PC doesn't get slowed down

[spring raptor]

I'm not

[latent solstice]

idk if you guys can tell. but why is my 4k capture pro application making my ps5 look fuzzy?

[latent solstice]

I dont record. I just got a 4k60 to play my ps5 on my pc. i was told that this is the best way to do it.

[thorn hawk]

Help

[warped ledge]

i don't see anything fuzzy.

[warped ledge]

like for a TV use, or streaming?

[warped ledge]

If I may ask, what are you trying to do with the capture card?

@keen sun you can ask here. anyone who know can help.

[keen sun]

thank you

hello everyone!! I just started streaming on Kick and I need help setting up my audio/camera settings because its all out of whack. Not sure what to do because the camera keeps glitching and my ps5 audio isn't going through unless its directly connected to my PC which takes it away from my headset.

I just fixed the camera issue. now I just have to fix the audio, I run a PS5/PC setup. back when I had the PS4. it had an optical cable running through it so there was no audio problems. however since now the PS5 doesn't have one, I don't know how to properly hook up my console audio to my pc while still being able to hear it without lag.

[fresh jasper]

j got a hd60 x, it just keeps saying i dont have it in a usb port 3.0, i do
someone plz help bruh

youd rlly be helping me out 🙏

[past basin]

If you're sure it's in a USB 3.0 hub, make sure you're not using any adapters, hubs or extensions that could slow it down. Number one cause for that error is something else is between the card and PC, not just the cable, or because the cable being used is a 2.0 cable and not the original (a LOT of cables out there today are "charging" cables that are only rated for USB 2.0 speeds of 480 Mbps).

If it's still not working, try USB Tree Viewer (https://www.uwe-sieber.de/usbtreeview_e.html) It'll give you a summary section when you select the card that lists the speed of the device, port and connection. SuperSpeed is USB 3.0, so all three need to show SuperSpeed or higher

[past basin]

If you're using a headset with the PS5, the usual solution is a Chat Link Pro cable. It splits audio coming out of the PS5 controller's headset jack (not the mic though, only the audio out). Run the other end to the capture card or line in on your PC and you should be good (if running it to a capture card you'll have to set it to use the Analog audio jack in 4K Capture Utility for Windows or Capture Device Utility for macOS).

Some headsets have similar functions built in (Astro A40 w/MixAmp, Steelseries Arctis Nova Pro, etc) but that's usually a higher end headset feature - if you're headset doesn't have it, Chat Link is the way to go (for a WIRED headset - Wireless headsets are mostly impossible to capture unless they have their own audio out wire on their base station).

[past basin]

Are you running your games on a single PC setup, and in Fullscreen? It looks like they're running in fullscreen which causes the display mode to change and the card and monitor lose sync. Try running them in borderless window instead so the mode doesn't change.

[fresh jasper]

========================== Summary =========================
Vendor ID : 0x0FD9 (El Gato Software LLC)
Product ID : 0x008B
USB Version : 2.1
Port maximum Speed : High-Speed (Companion Port 2-21 is doing the SuperSpeed)
Device maximum Speed : SuperSpeed
Device Connection Speed : High-Speed
Self powered : no
Demanded Current : 500 mA
Used Endpoints : 5
Video : UVC Version 1.10
-------- Default Video Modes --------
1280 x 720 @ 30 fps : Uncompressed
720 x 576 @ 60 fps : Uncompressed
720 x 480 @ 60 fps : Uncompressed
640 x 480 @ 60 fps : Uncompressed

Is this looking good?

[past basin]

Your port is fine, and the device is fine (companion port is the same port, just means it's currently running in 2.0 mode). The fact both those are fine but the connection is only High Speed (USB 2.0) indicates there's a problem with the connection. Are you using the original cables? Are there any adapters, hubs or extensions hooked up?

[fresh jasper]

i had an extension with a bunch of other usb ports just took it out and restarted my pc

still having this issue really dont understand

thanks so much for ur help rn btw

[past basin]

So the cable is going right from the card into the PC now? And this is the original Elgato cable from the box?

[fresh jasper]

the usb-c cable is the original from the box, correct.

and what do u mean by going from the card

graphics card?

[past basin]

USB-C to USB-A cable from the box, right?

[fresh jasper]

yes

[past basin]

the capture card

[fresh jasper]

yes

do u think the card is maybe broken?

[past basin]

So if the port is reading as good, the device speed is reading good, then the fault is generally the cable. Do you have another USB-A to USB-C cable that's rated for 5 Gbps (USB 3.0) or faster?

A USB-C to USB-C will do if you have one and a free port on the PC for it

You mentioned taking out the extension and hub and rebooting - I'm assuming that was done before the summary you posted above?

[fresh jasper]

no

just now

[past basin]

What does the summary look like now?

You will need to refresh it

(That's found in the file menu)

[fresh jasper]

========================== Summary =========================
Vendor ID : 0x0FD9 (El Gato Software LLC)
Product ID : 0x008B
USB Version : 2.1
Port maximum Speed : High-Speed (Companion Port 2-21 is doing the SuperSpeed)
Device maximum Speed : SuperSpeed
Device Connection Speed : High-Speed
Self powered : no
Demanded Current : 500 mA
Used Endpoints : 5
Video : UVC Version 1.10
-------- Default Video Modes --------
1280 x 720 @ 30 fps : Uncompressed
720 x 576 @ 60 fps : Uncompressed
720 x 480 @ 60 fps : Uncompressed
640 x 480 @ 60 fps : Uncompressed

[past basin]

Yeah if it's still in High Speed mode and you refreshed it already, there's likely an issue with the cable. Check the ports for damage and dirt, and try swapping it with another USB 3.0 cable

Again whatever cable you use has to be rated for at least 5 Gbps speed

[spring raptor]

I stream with it using a dual PC setup

[warped ledge]

Ideally you’d want to duplicate what you’re streaming.

[spring raptor]

I read that it has 240 pass through is that not right?

[warped ledge]

No, not this one. https://help.elgato.com/hc/en-us/articles/5293052747533-Elgato-Game-Capture-HD60-X-Variable-Refresh-Rate-Passthrough

[spring raptor]

Hm

[spring raptor]

Think this info might be incorrect on their website then :/

https://www.elgato.com/us/en/p/game-capture-hd60-x

[charred iris]

ok so I came here looking for help with a problem a little while ago and the problem seemed to be fixed for a while but I'm still having the problem. For some reason, when I record videos, the file size is WAY too big. I had a 1.7GB 8 second video, a 6GB 7 second video and I just recorded a 33GB 70 second long video. Obviously something is going wrong here and I don't know what. Now the even more weird thing is that for some reason, the file size seems to shrink after something. It seems like maybe when I turn my computer back on. the 1.7 GB video from earlier has resized itself to 23MB. Now right after I finished recording the 70 second long video a couple minutes ago, for some reason, my elgato seemed to have frozen and I couldn't do anything; I stopped the recording but nothing happened in my folder. I clicked start and stop recording multiple times, nothing. I then click on Library and it did that thing where it goes white and stops responding. It stopped responding for a minute or two and then I get the 33GB video. Now I'm starting to think that maybe it has something to do with the program freezing after finishing the recording but I have no idea what to try to fix this.

[warped ledge]

If you’re doing 1080p 240 then yes you should be able to passthrough. Make sure the resolution is matching the hz/fps

[spring raptor]

I am doing 1080p that’s why I’m confused.
My nvidia control panel and windows monitor settings both say 1920x1080

It could maybe be the cables?

[sly sigil]

Hello,

I have a question regarding my A50s headset. Specifically, I would like to know how to connect everything so that I can have sound on the headset from the Switch without having to open OBS.

I own a capture card, an HDMI adapter (Astro), a PS5, and a Switch. Currently, the Switch sound runs through OBS, and the PS5 runs normally through the HDMI adapter. The only thing I always need to do is switch the cable into the capture card.

So, my question is how to connect everything so that I don’t need OBS for the sound, and I also wanted to ask if an HDMI splitter could help to avoid switching cables.

Thank you for your help.

[warped ledge]

The official cable no, the other idk. 🤷🏻‍♀️

[craggy relic]

For some reason it is hillbilly hellbent on being hardstuck "Speakers (Elgato sound capture)" for default output sound device, does anyone know how to fix that?

[violet hemlock]

Need some help. I have finally gotten OBS setup for audio from the PS5 - set things like advanced audio properties for it to monitor and output - but I am hearing an echo (I think it's the audio twice) - any thoughts?

Anyone?

[past basin]

Load Sound Capture, set it to "Off". It auto switches that for you when you set it up

[past basin]

Do you have a screenshot of that audio setup?

[violet hemlock]

do you mean the advanced audio properties (and thanks for replying)?

It happens when I run OBS. I've a feeling it must be something simple I'm missing.

[violet hemlock]

Maybe it should be set to monitor only (mute output)?

[craggy relic]

For which PC? My gaming, my recording one or both?

[past basin]

You should only be running Sound Capture on the gaming PC to split audio generally. If it's on the recording one it should be off

If it's on the gaming one generally put it in PC mode, tell it which two outputs to use and then Windows SHOULD be set to Elgato sound capture

[craggy relic]

That’s the problem is defaults windows to Elgato sound capture and that’s what’s causing me to have the issue with it either not playing the audio on my end or not playing on the recording end.

[past basin]

On which PC is it defaulting to that?

[craggy relic]

Gaming.

[past basin]

On the gaming PC that's right.

You then Open Sound Capture and select the device you want it to use

It needs to be the default to do the redirection

Generally set it to your capture card and whatever headset orv speakers your using

Like this https://cdn.discordapp.com/attachments/1080643455799279697/1245882069415100546/image.png?ex=66659258&is=666440d8&hm=446edf61f3a8138edf84aa457977924e2d72b536f7b216f7d2ac5327520dc6dc&

If both devices here are set right you should get audio both places

[craggy relic]

I’m able to now, thank you. I also set it up before and haven’t touched anything in any settings, haven’t uninstalled anything, haven’t changed headsets, and haven’t factory reset my pc at all yet it randomly set those settings to default.

I also haven’t had any updates to windows it just like I said randomly reset itself I just loaded my pc up one day and that happened.

[violet hemlock]

Posted you a screenshot above

[past basin]

Thanks - not at hosue so missed it.
Do you get any audio when OBS is closed? I'm not seeing anything immediately there that would cause an echo

[violet hemlock]

I'll try it again tomorrow and see what happens

[keen sun]

So, I used the Arctic 7 Pro Wireless headset. It used to work with the PS4 because it had the optical cable and everything was connected so that I could hear my game and also my 4K60 Pro MK 2 could read the audio. But now I can seem to make it work

[past basin]

Yeah - the loss of the optical port causes issues like that.

That said - there's the Arctis Pro Wireless and the Artcis 7 Wireless. Which do you actually have?

[fluid mauve]

OK, I just got a new Astro A50 X headset, but I'm having issues trying to get the image from my PS5 to go through the cap card to my TV. What did I do wrong here. I did some switching up, but it still won't go through. I've got the internal 4K cap card. What went wrong here?

[past basin]

I think the wiring would go - PS5 > Capture Card > HDMI OUT to A50 X > TV/Monitor

But you might wind up having to set an EDID mode specifically there - A50 X passthrough might interfere with EDID supported modes

If that's the case, try running 4K Capture Utility, and in the settings go to Device and see what happens if you change the EDID to Display

[prisma zealot]

I WANT TO STREAM WITH MY PHONE:

Hey guys so I got the capture card elgato cc hd60x and a pretty good gaming pc. I also got a usb c to hdmi cable. I watched some certain Videos of needing a hdmi splitter because of HDCP as you Android [my phone: Samsung Galaxy S23 Ultra] won't let you pass through because of safety issues. That's why I need a HDMI splitter but which does work cuz the one that the guy got is way to expensive because of shipping. He got the "OREI HDMI Splitter 1 in 2 Out". Which can I buy instead?

[past basin]

Not something we can generally recommend one for as it's not legal in all areas (eg, in the US a lot of brands that might have done it once wind up revising things to be HDCP Compliant instead of HDCP Bypass because of DMCA - if they want to keep selling after someone complains they have to stop stripping HDCP - we've seen a lot of people mentioning the new OREI ones no longer do it for example). So even if we knew it'd be a crap shoot to as to whether or not any given brand or model still does it or not. HDCP aka High bandwidth Digital Copy Protection is designed explicity to keep things from working with devices like capture cards, so it falls under digital encryption laws and such.

Not saying you won't find one, but this isn't the place to look, sorry.

[lunar sparrow]

you talked so much but didn't said anything lmao

[past basin]

Basically we can't tell you here, this is why.

And a warning to check whatever they DO find because it's common that models that used to do bypass don't anymore

[lunar sparrow]

you can do it just buy "1 in 2 Out HDMI Splitter Umschalter 3D 4K Ultra HD Full 1080P Verteiler Adapter" its on eBay for cheap.

Have fun with streaming I hope you get succesful ;))

[lunar sparrow]

So how the heck are big mobile Youtubers record there gameplay then?

if its "illegal"

[past basin]

Not all mobile devices are HDCP locked.

Also I said not legal in all regions. Also when has legality stopped people. You just genreally dont' talk about stuff like that on an official brand discord

That said I expanded on it because they mentioned OREI - which no longer makes bypass ones, so that's the background on what happened there. Legal issues.

[lunar sparrow]

I'm assuming that you don't know what an HDCP is for. It is strictly forbidden for people who record films/series and upload them illegally to sites. The use itself is not. This is the same principle as with the use of PCs in school. You may use them on a legal basis for legal activities. But if you access various violent/pornographic content, it is again illegal.

Even if it is an official commercial discord, you can explain how to use it. What he does with it is his business and if he uses it illegally for activities he has to bear the consequences for his actions himself.

[past basin]

Literally using one at all is now technically illegal under DMCA as it strips encryption. I'm not even talking about the content laws

Again though rules vary by region. They've been trying to push that same encryption restruction here in Canada and it's been getting shut down

[lunar sparrow]

If it's basically not allowed, why the hell are the big YouTubers recording their Clash of Clans, Squad Busters or Brawl Stars gameplay? They also use capture cards from elgato and all other equipment.

[past basin]

Again, not all mobile devices are even HDCP encrypted to start with. There are also other solutions like screen link. And generally most people don't care one way or the other. But regions differ by laws so official brands also don't just stick to US restrictions on questions like that.

Same reason so many people stream copyrighted music on a VOD track

They don't care

And generally doesn't matter. But it's still technically an issue.

But yeah. A lot of Samsung phones are HDCP locked, but not all Android devices are, and it's easy enough to capture an iPhone or something that'll only kick to HDCP when you open something like Netflix.

[green cobalt]

OBS is not displaying my Capture card at all

Everytime I close OBS and re-open OBS it resets as not showing even if i finally get it to work

currently it:s been 15mins of messing around with it and nothing

[rancid sphinx]

Hi, Is the Elgato 4K PRO able to passthrough 360hz@1080p?
Bandwidth wise I'd assume that it could technically but is it also supported since i couldn't find it anywhere written down.
If it's not supported, are there any plans to ad support for it?

[warped ledge]

Hi, the max is 240. Here's a passthrough chart. https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[warped ledge]

is HDCP turned off?

[rancid sphinx]

Thanks for answering. But it doesn't really answer my (whole) question tho.
I know what the docs say, but i was looking for additional information, thats why i asked about it in here.
So based on your answer i assume it won't work currently right? If so, are there any plans to add support in the future?

[languid ridge]

hey i need some help. i bought an elgato HD60x and some reason when i record itll record lets say an hour. end up being the right size like 12-15gb but the video ends up being like 10 seconds long even though i clearly recorded for an hour at least.

also when i open the app to record itll start recording on its own and everytime i stop it it starts right back up

[green cobalt]

yeah since its was displaying my switch. i had to fiddle with it for like 15mins before the video feed showed on OBS, but the video feed to the TV was fine

[warped ledge]

not all of it is on consoles, but dual pc setups. some games you have to run things a certain way via PC to even get picture/sound Example: Wuthering Waves but HDCP is there to prevent piracy. Logically do you think a company wants to face a lawsuit for enabling this? NO. Since you seems to want something out of the scope of the community, I wish you well on your quest to find such a device. There is no need to treat someone helping you rudely. Good Day.

[warped ledge]

are you connected to a usb 3.0 port on your PC/Mac?

[warped ledge]

Elgato can't comment on future products/software, but you can suggest it via #feature-request and it should answer the whole question. It's No, at this current time.

[rancid sphinx]

Thank you 👍

[green cobalt]

yeah I:m connected via a USB 3.2 port, and run it through Windows 11. I have 128GBs of RAM, a 4090 for GPU, and Ryzen 9 7950X for CPU. My hardware is fine it just started doing that the last 3 weeks when using my switch as the thing the game is running off of

[warped ledge]

try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

what is the bitrate you have setup? Also, have you tried OBS?

[languid ridge]

yes ive tried obs but how am i supposed to record my xbox with obs?? my bitrate is at 25mbps tbh idk what would be good.

[warped ledge]

@past basin how ya doing buddy?

[past basin]

I live. Older today. :p

[warped ledge]

I usually leave it on default via 4K Capture Utility, but in OBS there is a guide Nvidia has provided depending on your GPU. I hope htis helps you on your OBS setup. https://www.nvidia.com/en-us/geforce/guides/broadcasting-guide/

[warped ledge]

Happy Birthday!!!

[past basin]

ty ty

[languid ridge]

https://tenor.com/view/crying-meme-black-guy-cries-sad-man-thank-god-for-my-reefer-hood-news-gif-1799983865423589252

[warped ledge]

also make sure the port next to the card is empty. usb's on mobo are like an internal hub, and they are 2 to a power source.

[warped ledge]

you're welcome. I also have a video for a setup guide in #community-resources if you need a visual reference.

[lunar sparrow]

I didn't even need the help if you read through the entire conversation between the two of us. I simply told the user which HDMI splitter they needed to stream certain services without any problems. In his case it was just a mobile game. So I didn't need anyone's help here, otherwise I was disrespecting anyone here.

Just made it clear that there is no problem in explaining to him the "legal" way and introducing him to the materials he needs to record his gameplay of the mobile game without any problems.

Good day Mr./Ms./Diverse 🙂

[warped ledge]

this is uncalled for "Good day Mr./Ms./Diverse 🙂" I am a Lady. As for coming here, why are you here than if you don't need help? You're are coming off condescending. You were being rude to someone giving you a full explanation, and at this point come at me. I wish you well, but I'm leaving this with the <@&581565551495741448> now.

[mild marsh]

Hello, hope you are doing well today, I’m new here, just looking for some assistance I feel like I’m doing something wrong. I can’t do pass through with the monitor I have so I’m trying to do the clone method. For some reason my capture in 4k utility is capped at 720p. I did take some screenshots just wasn’t sure if allowed to post images if any discord rules

[warped ledge]

can you list the info. via capture card, and I'm guessing windows?

[mild marsh]

Oops I forgot to say I have the elgato 4k60

[warped ledge]

ty

[warped ledge]

are you using OBS?

what is your gaming monitor info?

also here's a guide from Elgato on this https://help.elgato.com/hc/en-us/articles/360027960872-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-Setup

[mild marsh]

Yes I’m using obs also the monitor I have is the ASUS Pg27aqdm 1440p 240hz oled monitor

[warped ledge]

are you doing 144hz?

[green cobalt]

i tried the steps on the link you shared and it worked a lot faster this time, but not on the first try. any idea how to save the settings to prevent this from happening again

[lunar sparrow]

I didn't know that you were a lady, or where from. But you said sir to me even though I am a lady myself. So you're misgendering me, but I pay attention to it politely and that's why you label me as "disrespectful" again. Doesn't make sense to me, but also that you didn't address the points, but instead of accusing me of "why you're here and what you're doing here" I find that pretty disrespectful. Can't I just be here and offer help to others? Do you think this is wrong? You are welcome to contact the moderators if you feel attacked here in any way. But I was just stating facts.

Have a nice day, lady. 😉

[warped ledge]

it should already be saved once you rebooted. as for the card is it working?

[green cobalt]

yep

[warped ledge]

great! glad it's working. 🙂

[green cobalt]

at least for now

[warped ledge]

ideally it should be fine. 🙂

[warped ledge]

my apologies as I had no idea you were also a Lady, but at this point there is no need for further communication. Good day.

[green cobalt]

I restarted OBS to test things and it disabled itself again

[warped ledge]

1 program at a time can work with the card, do you have anything else using it?

[green cobalt]

I think it:s good to go now. it should just be itself booting up, but at the least it never shuts off once its on until i close OBS

Thanks so much for the help

[warped ledge]

glad I could help, and that's its working. 🙂

[mild marsh]

Sorry was switching from my phone to my PC, i also said the wrong one i got the 4k pro yesterday (my bad) so i should set the elgato capture card in nvidia control panel to 1440p 144hz and leave my monitor at 1440p 240hz and then clone them?

[warped ledge]

this card supports these resolutions, but make sure DSC isn't a hinder. https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[mild marsh]

@warped ledge I think i got it working now 🙂

[warped ledge]

glad it's working!

[mild marsh]

Thank You so much!!

[warped ledge]

you're welcome!

[keen sun]

I have the Arctis Pro Wireless. I’m going to Best Buy to see what accessory I need to buy to make it work

[zealous kelp]

has anyone found the fix for a 4k60pro mk 2 not detetcing in the 4k utility software

im running dual pc setup and having some complications with the capture card and getting audio to run through the go xlr

[warped ledge]

did you update the drivers?

https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[zealous kelp]

yes

my issue is really hard to explain over text but ill try my best

im currently running the go xlr to the stream pc and then running the line in from the gaming pc over to the go xlrs line out

I was having audio come through the 4k 60pro mk2 to the obs on my streaming pc but then my power shut off

after pc restarts i currrently no longer have any audio coming through the gaming pc and the card is not being found on the gaming pc

i uninstalled and reinstalled as well as updated all the drivers currently through the elgato website

but there is still no audio through the gaming pc to the xlr

[warped ledge]

just to make sure, the card is in the streaming PC right?

[zealous kelp]

correct

[warped ledge]

so, 3 step process. uninstall the device from device manager. power off. uninstall the card. power on without the card, and reinstall the drivers. power off, then reinstall the card, make sure the card is seated securely, and then power back on. then make sure everything is working. 🙂

[zealous kelp]

I currently have the 4k60pro mk.2 showing up in my sound portion again and it is registering noise to my streaming computer in obs

but its showing up as a monitor device not a sound device

[warped ledge]

how's the audio?

[zealous kelp]

I cant hear any of the audio while the 4k60 pro mk.2 is the main audio source on the gaming pc

[keen sun]

I got the Arctis Pro Wireless. so what can I do? Right now i need to have tiktok live studio in the background to hear my game in real time for some reason

[warped ledge]

Are you setting the capture card to listen?

[mossy juniper]

Hello, I would like to know if the elgato camlink worked with the Canon Eos 2000d ? please

[inner ingot]

hello is this where i get help for elgato issues?

[past basin]

If you're looking for help from the community volunteers, yes - this channel in particular is for issues with the capture cards. #official-tech-support has directions if you need to open a ticket with official support (eg RMAs)

[inner ingot]

ok yeah i just bought an elgato game capture neo, planning to stream games on my ps4, and i just connected everything, everything shows up fine, following the instructions and all, but after i connected everything the color on the monitor is completely pinkwashed and im not sure why because it shows up fine on the capture within the recording software

ill send pictures hold on

[past basin]

That'd be a question for #camera-prompter . Many of the Canon Rebel series can work with the Cam Links though - but I don't believe that one offers clean HDMI output, nor can I vouch for it specifically. Consider looking it up online using the North American name for the model, Rebel T7 and you may be able to find some info. Generally if the camera does clean HDMI out and doesn't have an auto shut off it'll work fine. But that's not a model tested on the official Elgato list so I couldn't say for certain.

[inner ingot]

so within streamlabs it looks fine, like this, as the ps4 should (screenshotted straight from streamlabs)

[past basin]

Any chance you put up a reddit post on this earlier? I'm looking at a post with a washed out pink screen there too. . .

[inner ingot]

However on my monitor it looks like this

[inner ingot]

Uhh no thats not me but i just saw what you're referring to while googling

[past basin]

hm. Different issue but similar by by the look of it. Other user was only getting pink, no sign of blue.

[inner ingot]

this the post i just found on reddit

unsure if you're referring to this

[past basin]

It's something that sometimes happens with specific monitors use with a capture card, not just Neo, or even Elgato. Though different cards can have a different effect

Not the same post but good to know

If you open up 4K Capture Utility, under the device tab, do you get an option for an EDID Input Mode?

The usual cause is monitor and capture card don't agree on a colour mode or something. Overriding EDID can often fix it

[inner ingot]

I see

[past basin]

(The next most common cause is defective HDMI cable, but we don't see that too often)

[inner ingot]

Could I see which post you're referring to?

[inner ingot]

sorry im not sure what this is

i just got the elgato, so not sure what to do, just followed a couple tutorials i could find online to get to here

[past basin]

Are you on a mac or Windows PC?

[inner ingot]

windows

[past basin]

4K Capture Utility is the Elgato recording software - it has additional options for configuring things on the card that can't be accessed by apps like SL or OBS. YOu can get it from https://www.elgato.com/downloads

The setting we're trying to get to (I'm actually not sure it's listed for Neo), is one that's set on the card. So we need to use 4K Capture Utility for it, after which it'll work with other apps. Mac users use Capture Device Utility instead.

[inner ingot]

oh okay let me download that

[past basin]

https://old.reddit.com/r/elgato/comments/1dbvni8/elgato_pink_screen_ps5/ is the other one I was looking at - they're just getting pink and white.

[inner ingot]

ill get back to you after i download it thank you so much for helping

[past basin]

No worries - if the option is there it'll look something like it does on 4K X. Try setting it to Display to see if that changes anything - you may have to disconnect and reconnect the HDMI for the console to make sure it picks up the change.

If that doesn't work, try internal.

(Neo is new enough I haven't actually seen the setup page on that one)

[inner ingot]

oh what

after downloading it

i opened it

and then my screen went black, refreshed

and then its fine

A

i didnt edit anything, literally just opened the app

just went into the settings menu, looks like this

[past basin]

Interesting

4K Capture Utility may have adjusted a setting on the card - it is also the tool used for firmware updates.

Does it all still work fine if you close it out and load up your usual app?

[inner ingot]

Yeah thats what i was thinking too, something along the lines of it being new and having some sorta default settings and trying to display it through my monitor? but then the app did some kinda auto adjustments to match the colors (idk any of the technical details just my thoughts)

[inner ingot]

I see

[inner ingot]

Yup I closed it and reloaded everything and it still shows up fine

[past basin]

Good to hear. That's a new one on me, but at least it's sorted 🙂

[inner ingot]

Much appreciated 😄

[inner ingot]

I do still have a few issues though, just discovered, apparently if i unplug and replug the neo it automatically tries to send the input into 4K Capture Utility instead of SL, forcing me to reload the source every time (this is not too big of an issue since I can just reload it manually but if there's a way to not have it do this and just send it straight into SL would be a nice QOL improvement) or capture the 4K source directly as a window (which is kinda memory intensive because it requires 4K to be open as well) and this also comes with the issue of having the tabs displayed as well as outlined in this post (https://www.reddit.com/r/ElgatoGaming/comments/hxwr34/how_do_you_get_the_capture_to_cover_the_whole/). I've also noted that sending it straight into SL comes with the same choppy audio issues whereas recording the window capture is much smoother. Do you know how people normally capture their consoles? Do they record the window (and somehow crop the tabs out) and have smooth audio and not require constant reloading, but at the expense of higher memory usage or do they send it straight into the streaming software (which is what I see people recommend) and find some way of making the audio not choppy but having to reload it everytime but with lower memory usage? Sorry for the parapraph D:

[past basin]

Close 4K Capture Utility - you don't still need that open.

Only one app can use the card at a time, so having both open can actually cause issues

If you're recording and streaming with StreamLabs, 4K Capture Utility will be mainly used for the couple settings SL can't access

[inner ingot]

Yeah even when its closed if I unplug and replug it in the source stops working on SL and I have to reload the source manually (Which is why I assumed it was sending the input somewhere else instead)

[past basin]

That isn't expected. Check if it's still stuck open in the Task Manager

Some other apps could also be trying to grab it first because it shows up as a camera to the system

Eg, Discord, Teams, etc. anything that uses a camera. Check the Windows privacy settings under camera and recent activity to see what apps are using cameras and check that none of them are defaulting to Game Capture Neo

[inner ingot]

Hmm not it's not

[past basin]

As for audio, try muting the card, and adding it again as an Audio Input Capture

Pulling the audio thorugh the video sometimes causes hiccups with SL and OBS

[inner ingot]

Hmm I also cannot find any way of changing what app defaults to what within the windows privacy settings menu

Seems to be whatever I open first loads it

[past basin]

There's no default there- the apps decide what they use for defaults, so you'd have to check settings for each ones on the recent list

yes, pretty much

[inner ingot]

Like if i unplug and replug then it stops working within SL, if I reload within SL it works fine, but if I open it in 4K it just loads it there, so it seems like it's not being loaded into anything else or 4K wouldnt be able to receive it immediately if I understand the way it can only be loaded in 1 place

Unless 4K automatically overrides whatever might be using it

[past basin]

That's correct - only one app at a time can use it, and first one to grab it gets to keep it

[inner ingot]

I guess this might be a SL issue then? Whereby it doesnt automatically grab it somehow and I have to manually make it grab it?

[past basin]

It should be automatically grabbing it - it's weird that you have to remove it and add it back. Normally that only happens if you change USB ports or something. Might be worth restarting the computer just to be sure

[inner ingot]

Yeah it's odd, seemed unintuitive if it was meant to be that way

I unplug and replug immediately and somehow have to reload the whole source manually to get it to show up

Ill do a restart in a bit, and I'll test out the audio thing you suggested as well

[hot osprey]

Ig this is the chat im looking for, so is there any reason to get the elgato 4k CC over the older CC?

[fickle dragon]

Which specific cards? 4K X vs HD60 X?

[hot osprey]

those 2 yeah

[fickle dragon]

Pretty much entirely depends on what console you're playing on and what resolution/framerates.

They are very similar, biggest difference is the supported resolution and framerate inputs.

HD60 X is up to 4K60, 1440p120, 1080p240 input
4K X is up to 4K144, 1440p240, or 1080p240 input

[hot osprey]

hmm

[fickle dragon]

If you're playing on Switch, or playing at 1440p120 or 4K at 60hz, then HD60 X does the job.

[hot osprey]

well theres also the switch 2 which is likely gonna be better in the graphics department no?

[fickle dragon]

Yes, but even a giant generational improvement will make it land around 4K at 60fps like what Xbox One X or Xbox Series S does. I don't remember the specifics though.

[hot osprey]

What about PS5

[fickle dragon]

If you want to play at 4K at 120hz, then 4K X is what you want.

[hot osprey]

i see

thanks alot

[fickle dragon]

[eternal pollen]

is it possible to capture footage from a PS5 to PC and somehow feed pc mic chat to PS5?

[past basin]

Was looking into it, but Arctis Pro Wireless seems to lack the alternate feed I use on the Arctis Nova Pro Wireless- I can't seem to find a way to make it work as expected. If you only needed the audio out from the console captured you could pair it with a HDMI Audio Extractor that has optical out to hook it up similar to how you used to - that lacks the ability to capture voice chat though, since the voice chat will be going over the USB. If the PC itself can capture optical the optical out from the base station might work, but I don't have one here to test with sorry.

[past basin]

It is, but it's an aggrivation to set up. Basically you need to add a USB sound card to the PS5 and use software on the PC to forward the mic to the speaker out and run that to a line in on the sound card on the PS5 (and ideaally you want one with Line In, not mic, because of the voltage differences).

[eternal pollen]

Got it thanks and right to aggrivation

[stone hazel]

hey guys, recently i tried using the HD60s+ with my nintendo switch but it wasnt working. I got it working on my obs, but it wont show up on my monitor. I've tried multiple HDMI cables, USB cables, etc.

[past basin]

Use 4K Capture Utiliy (or Capture Device Utility) to set the card's EDID Input Mode to Display and see if that changes things (in 4K capture that's under settings, in the device tab)

[keen sun]

I looked into that as well, the other downside is that it can only handle 60fos so the stream will be slow (compared to what it can actually do)

[past basin]

Depends on which extractor you're using. Some TV's may have a similar optical out (monitors tend to only have 3.5mm out). But yeah, I'm not sure if there's a good example of how to set it up for the original Arctis Pro Wireless

[warped ledge]

try this and reboot and see if this improves it. 🙂 https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[mild marsh]

Hello, does cloning only allow you to play in borderless? When i put it to fullscreen exclusive it forces it back, wondering if I'm going to have to use the obs preview method

[warped ledge]

Hm… not sure, but duplicating I’ve heard people prefer borderless.

[mild marsh]

I fixed it, it wasn't the elgato, it was my monitor the latest fw is buggy. Downgraded and now i can capture perfectly with cloning 🙂

[past basin]

Borderless does tend to work better, as there's occasionally a game that overrides what Windows wants to do with the display, and it can trigger that black screen / no signal flicker when changing modes. But for most, either will work

[rotund crest]

HI i have bought a capture device but i could not find game capture software. Can someone pls help

[past basin]

Which device? And what operating system are you using?

[sage storm]

Hello to you !

I can't get sound from PC and PS5 at the same time on my Twitch stream

(I bought the chat link pro)

You see there there is no sound.. But when I plug in the Chat Link Pro there is sound coming out

[past basin]

In 4K Capture Utility, under settings, in the device tab, make sure you set the capture to Analog audio mode when using Chat Link Pro

It doesn't switch automatically

[warped ledge]

Which capture card?

[sage storm]

Yes I put it in analog

[past basin]

So you do get sound when you're using Chat Link Pro if I read the first part right? How are you trying to setup when you don't get sound?

[sage storm]

When I plug the chat link pro into the USB port of my PC I have the sound from the PC but not from the play therefore from the HD60X output as in the image, on the other hand desktop audio has the sound because I plugged it into the PC so you have to connect the chat link pro to the elgato HD60X box so that I have the sound except that I would like to not have to do that

[past basin]

Wait, USB Port? Chat Link Pro is an Analog 3.5 mm audio cable? Do you mean 3.5mm port?
Also I think I get what you're saying now - you want both game audio and PC audio to play in the same headset?
That's not something Chat Link can do - you'd need additional hardware. It's enough of a pain some folks just put wireless earbuds linked to PC bluetooth under their gaming headset.
To do it right, requires something like a GaemDAC or mixer that can take the two audio feeds in and merge them into one for the headset - that way you don't wind up having voltage issues (since using splitters and stuff to connect two audio outputs without filters to the same input could in theory run the voltage too high)