capture-cards

[hasty ether]

But now my monitor is like dimmed

[past basin]

Dimmed how? Faded colors? Contrast issues? Dark?

[hasty ether]

Nvm text support just helped me I had to go to the utility and set it to merged

[past basin]

odd - that's usually the default. Glad you've got it sorted out - odds are it was incorrectly handling HDR or something, if it wasn't already in merged mode

[hasty ether]

How do I connect my headset to the capture card

Plugging it in

Isn’t allowing me to hear it

[tall igloo]

@azure hemlock do I only need 1 of the PS2 connectors?

[tall igloo]

I tried them out they don't work 💀

The part where you need them , you need the 3 color wires

To have it work

[warped ledge]

Chatlink/pro analog audio audio over headset/controller.

[raven stirrup]

hello im looking for abit of help with my hd60s+

is there any one about who can help me

[warped ledge]

please post your issue.

[raven stirrup]

the audoi of the card keep cuting off

after i reput windows 10 pro back into my pc

[raven stirrup]

il ask tomrrow as its getting later for me i need sleep

[warped ledge]

can you show what your configuration is, are you using official ables, are you connected to a usb 3.0 port?

[raven stirrup]

i am uesing officeal cables that come with it an i am uesing ubs 3.0 port

usb

its works fine when i am going from my ps to tv but from ps to my pc the audio just cuts out

the video is good as wells

[warped ledge]

make sure the cables are secure. even if you have to unplug them and redo it.

[raven stirrup]

i have done that

[warped ledge]

Try a different usb 3.0 port.

[raven stirrup]

done it

[warped ledge]

what have you done already?

what pc are you using?

[raven stirrup]

i have try new hdmi cables i have move the usb to other ports . i have left it rest on its own for like 20 mins unplug

only think i cant do is with the usb cable becos i dont have a other 1

[warped ledge]

the usb cable is the one from elgato?

[raven stirrup]

yes

[warped ledge]

try this and reboot https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[raven stirrup]

ok im reading it

ok testing it nows

ok did not work

[warped ledge]

what pc do you have?

[raven stirrup]

sould i do a reset

[warped ledge]

why would you do that?

there shouldn't be a need to reset anything.

did you update your bios/drivers?

[raven stirrup]

they are all up to date

[warped ledge]

ok, well without any more info to go off, i can't really help.

[raven stirrup]

i tryd to in device manager to uninstall the devic an to update it as wells

[warped ledge]

i don't usually suggest that only to remove the device. if you've tried to update that way, you could possibly brick it. you'd only want to use the software to update.

again what is your pc build?

[raven stirrup]

who can i show you it

how

[warped ledge]

just fill this info you.

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[warped ledge]

your system info tells you your pc info.

[raven stirrup]

how you do one of them sorry to ask

[warped ledge]

just copy the template, but usually you'd want to include as much info as possible.

@past basin any ideas on this?

I gotta step away for the night.

[raven stirrup]

https://gyazo.com/b39341997c1b5c3886ca81f722fbedd2

[warped ledge]

maybe the usb tree might help

[past basin]

If something else keeps taking exclusive control of the audio it could trip it up. I'd trun turning that ability off - Press Windows Key + R, type mmsys.cpl, go to the recording tab in the window that pops up. Find the capture card and go to properties. On the advanced tab turn off the option for applications to take exclusive control of the device. While in there make sure if Windows Audio Enhancments is listed that it's off (this could be on either the Advanced tab, or there could be other effects on the Enhancements tab to turn off - both may be absent which means they're both off, which is good).

Also if you're recording iwth OBS try muting the card and adding the audio back with Audio Input Capture. That can fix a number of OBS audio issues that crop up when pulling the audio through the video feed.

[raven stirrup]

ok trying it nows

[warped ledge]

it'll look similar to this

your card is different.

Thanks @past basin

[raven stirrup]

you know what that may of work

any way i just like to say thanks to you both for your time

an nope did not work

[hollow mulch]

it was the bios

updated bios now its working

[spark granite]

note to anyone else who has their PC Not wanting to start and you have a PCI-E Capture card, i have the HD60 Pro and my pc was constantly starting in Automatic Repair/BSOD and couldn't figure out why, turns out when i reinstalled windows on my m.2 i updated to the most up to date Driver and that was conflicting with something causing the BSOD so i went and downloaded the one on Elgato's site and it fixed the problem

[misty shuttle]

Can I get some help with a general audio question?? 🙈

[runic glacier]

I have a very odd question. I just need to know if this also happens occasionally to others or if I am the only with this issue and if there is a fix for it?

I had my HD60S+ for over 3 years now and as of recent it starts to emit no sound from my console to my laptop. The setup hasn’t changed at all it just switched locations as I recently moved houses.

What happens at random is that when I play games the wavelink will stop sending my gaming audio from the HD60S+ to the laptop. The only quick and known fix I have is to unplug the cables for the capture card and then plugging them in after a min or so.

So the question is: Is this a known problem or if not, is there a way to fix it?

[past basin]

Volunteers aren't here all hours of the day - best to drop the question if it's related to a capture card at all and see if someone gets back to you.

[past basin]

If you bypass Wave Link and capture the card directly do you still get this behaviour? It's important to narrow down if this is hardware or software related.

[gray robin]

hey im on ps5 with elgato 60 x and chat link pro i dont have the game sound on my headset and on my stream how can i fix it ?

[past basin]

Is it a wired headset, and is it plugged directly into the Chat Link Pro?

[neon gulch]

If it’s through OBS, sometimes simply just closing OBS and opening the elgato game capture software works for me.

[past basin]

You may also need to switch your capture card to Analog audio mode to make it use the Chat Link Pro if you haven't already. That's done in 4K Capture Utility under the settings, under Device. Or Capture Device Utility for mac users.
OBS also adds new audio sources with audio monitoring (local listening) disabled - so turn that to Monitor & Output in the advanced audio properties if you need to hear it at the PC

[stone tree]

Has anyone figured out Hd60x VRR for consoles? I see a lot of issues with it online and no solutions so far? Recently upgraded to a monitor that has AMD FreeSync but every time I activate VRR on the console the HD60x goes haywire

Any solutions?

Xbox Series X with the BenQ 3270U 4k monitor

[warped ledge]

turn off 120 for some games, and it should be fine.

[stone tree]

The 120 mode is off anyways

The monitor does only 4k60

[past basin]

You can also hit issues if the monitor and console support different VRR modes. Or if the monitor only does VRR on HDMI 2.1 mode since HD60 X is a HDMI 2.0 card.

[stone tree]

As soon as I switch off VRR everything is fine

[stone tree]

The monitor is also 2.0

[past basin]

I'm assuming it's the kind of haywire where you wind up with a split screen on the display? Like the picture is positioned wrong?

[stone tree]

The pass through just goes completely black but on OBS preview i can see that the picture is kinda all over the place

It gets pushed down etc

[warped ledge]

[past basin]

Does the monitor support VRR on the same range as the HD60 X? You might also try chaning the EDID input mode on the card to Display

(done in 4K Capture Utility in the settings, or Capture Device Utility on mac)

[warped ledge]

That or internal

[stone tree]

Yup already tried the Edid thing

Changed it to display and tried

[warped ledge]

No splitters or switchers?

[stone tree]

Also tried the internal

[stone tree]

Nope, just the HD60x and the monitor

[warped ledge]

@past basin think it’s dsc?

[past basin]

I don't think VRR is compatible with DSC is it? I'm honestly not sure on that

[warped ledge]

Same

Maybe imm jumping the gun

[past basin]

The fact their OBS preview is going wonky is weird though. Does that happen if you disconnect the HDMI out from the card entirely while using VRR?

[stone tree]

Dsc?

[warped ledge]

At work so limited on hands on stuff.

[past basin]

Display Stream Compression

[warped ledge]

If not I would totally vc right now

[past basin]

Turns on on some monitors at higher resolutions and refresh rates, and prevents capture from working right

Same

Long weekend approaches there though. I've so much to catch up on

[stone tree]

Oh, but once i switch off the VRR on the Xbox side, everything works without a hitch

[stone tree]

Obs won't get a preview if I disconnect the hdmi?

[past basin]

It should - the HDMI out is optional for passthrough to the monitor

[warped ledge]

Same. I have to finish a few things after work.

[past basin]

OBS would still get the video from the capture feed over USB

[warped ledge]

Unplug out

[past basin]

If ti does not make sure your EDID is not still on Display

[stone tree]

Something like this happens on the obs side

When vrr kicks in

[past basin]

Weird - that's the effect I'd normally see on the display

[warped ledge]

Yeah

[stone tree]

And monitor would just be blank

When i click on the xbox home button, the display comes back and will be fine

[past basin]

That sounds like a HDMI timing mismatch issue with the VRR. 😦 If it's not fixed by the EDID change you might need to contact #official-tech-support about that one

[stone tree]

It's only when the vrr activates the issue starts cropping up

[warped ledge]

What are your Xbox tv settings?

[stone tree]

4k60, HDR off

[stone tree]

Oh, will have to try that then I guess

Thank you though

[past basin]

That said if the display is capped at 60fps, VRR isn't as useful as it could be anyway. The card will only drop it as low as 48, so it'll only shift in a 12 fps window. (Range is 48-120fps)

So if you can't get it working you're not likely losing too much there

[stone tree]

Oh

With some of the games getting a 40 fps mode now I thought it would be kinda useful for smooth gameplay

[gray robin]

yes i try with ps5 pro headset and afetr with my razer headset

[past basin]

Ironically 40fps mode tends to atually require 120Hz. (because it's evenly divisible by 40 while 60 is not)

[gray robin]

i got sound effect on my streamdeck wich works on my pc but not on my stream record now

[stone tree]

Ohh

Guess I'll have to use it without vrr for now

[past basin]

Yeah that catches most people off guard

[past basin]

Sound on your Stream Deck? Are you using Wave Link with a Stream Deck+ or something here?

[gray robin]

i got just stream deck app

[past basin]

If you have a Pulse 3D headset make sure the USB dongle for it is not left in your PS5 - that'll mess up your audio routing

[spark granite]

anyone happen to know where the Elgato HD60 Pro is in the Device Manager, cant seem to find it

[warped ledge]

Did you install the drivers for it?

[spark granite]

yes

it works, im just trying to deactivate it so i can use virtual cam

web browsers dont like multiple cam sources

[warped ledge]

Usually is should show as an Elgato device in the Device Manager

[warped ledge]

Hm… I would thing that would be in camera settings maybe

[spark granite]

i see this one but deactivating it does nothing

[warped ledge]

That’s the device for sure

[spark granite]

i wonder if that issue is fixed in windows 11

cause for me to get to use my camera i want on web browser i have to deactivate all of my devices then re load web page

[warped ledge]

@past basin have any ideas?

[past basin]

Most of the cape capture cards show up under cameras

Not sure for that one though as I've not used that model myself

Most web browsers just need their default webcam changed in their settings - they just tend to really bury that option

[rustic wigeon]

is anyone willing to be tech support for me for a couple minutes? its a little late to call in to elgato, but i got an issue with my S+ Capture card

[hearty crag]

hello does anyone know how to fix this. I am using a elgato hd60s+ that is connected to my streaming pc and capturing on my gaming pc. I have tried resetting it using different cables . But it won’t go away. It’s freezes as well. I have been trying to resolve this issue for 10 hours now

[torpid swift]

Anyone here with a dual pc streaming setup got time for a couple questions I'm having a hard time getting the signal to come through smooth on 4k60 pro mk 2 in 1080p 60. I'm using obs duplication to get the screen over to the stream computer. It was working fine this morning after hours of troubleshooting but testing it now it's super choppy and framy

[past basin]

That's most likely either a bad HDMI feed or cable, dirt in a port, or a device starting to fail. If you need to clean out a port, use something soft and non-conductive that won't scratch up the metal like a rubberized dental pick.

[past basin]

Is it the preview, or just the recording and/or stream that's choppy?

[past basin]

You're best off droping the issue in the channel and volunteers will try to answer when they're around.

[torpid swift]

Its both in 4k capture utility its very framey as opposed to how smooth it was earlier I can send recordings of before and after cause I recorded when it worked

I was having really bad screen tearing so I did a fresh install on the stream computer this morning downloaded the drivers as well as the 4k capture utility. I changed the video input to 1080p60 and extended my desktop to duplicate obs to stream computer. When I recorded in 4k capture after all this it worked fine, but turning everything on later today its just a choppy mess.

[torpid swift]

Okay I boiled it down to the cam link 4k causing the issue making the 4k60 choppy whenever the cam link gets turned on

Even if cam link gets turned off it leaves the 4k60 still choppy

Have to restart computer for choppiness to go away. Once I start 4k Capture utility it runs fine but if i start up obs and turn my camera on it gets super choppy

[torpid swift]

I fixed it!

[hearty crag]

When I switched back to 1920x1080 resolution from 1720x1080, the issue began. I suspect the capture card may be scaling the image differently than my monitor, causing this problem. But do not know how i can fix it.

[hearty crag]

Okay so i somewhat fix it but when i fullscreen in a game like fortnite it does not scale it right. but when its on window fullscreen it works fine

[spare pecan]

afternoon, My elgato HD60x refuses to push out any sound. It currently sat flashing red. Ive read it maybe the cable but im using the cable it came with. any ideas?

[warped ledge]

Are you using a 3.0 port? Have you tried a different port?

[unborn radish]

Hello, i have a qst(my english is bad sorry). Do i need 2x 4K hdmi 2.1 for the new capture card 4k x?

Or can i use my old hdmi cable and the new one from the box

[odd garden]

hello, i need help since today my eglgato capture card doent work right. then i try to starte the programm i gat a probleme notifaction and i dont know how i fix it. i deinstalled and installed it now nothing works..pls help ( sorry for my bad english i from germany)

[past basin]

It would help if you could share the specific notifciation you're getting

[past basin]

If you only need HDMI 2.0 bandwidth the old 2.0 cable you' were using with your display before is probably fine.

[odd garden]

it is in german then not in english i can share it

[past basin]

You're probably better contacting support thorugh #official-tech-support if you need multi-lingual support. It'll be hard for someone here to help if they can't tell what the error is

[odd garden]

the erro note is the program elgato 4k capture utility dosnt work
more information dont get

[past basin]

Without more info, all I can really suggest is trying to uninstall it and re-install the lastest version, or try your capture card with another app like OBS Studio. Support would be better able to investigate why 4K Capture Utility isn't loading. Particularlly if there's an error notification as that usually gives a hit to why

[odd garden]

a freidn helped me out now and it is fix now thank you

[past basin]

Glad you got it sorted!

[past basin]

Adding to what Vic siad, what app are you using it with? Also what are you trying to capture and does it have a headset? (for example mode consoles mute HDMI audio when a headset is connected so you may need something like Chat Link Pro as a workaround). We'd need signficantly more info on your setup here

[misty shuttle]

When using stream labs does your capture card audio need to be lower than the mic?? Currently using a mic/headset for in game chat with friends but a blue yeti for my pc/commentary but I’m getting a little bit of an echo when I go back and look at the stream on twitch.

[warped ledge]

it's always ideal to have the card lower than the mic.

fill this out please

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[misty shuttle]

What levels are appropriate?? My capture card is at -7.2 db and my pc mic is -3.6 db. Does my capture card need to be even lower?

[warped ledge]

usually my chat will tell me, but I've learned tiktok live studio roughly 35%, OBS 45-50%

Hey Eveyone, when it comes to Capture Cards and your issues, please start including all this.Captrue Card:
Windows/Mac Version:
PC Sepcs
Console/Dual PC:
Elgato Official Cables:
USB 3.0/3.1/3.2 Gen2:
BIOS/Drivers Updated:
VRR/120HZ:
Monitor/TV Model:
Software & Version OBS/4K Capture Utility/Streamlabs/TikTokLiveStudio/Meld:
Question/Issue:

@past basin anything else that we might want to include on the template for this channel?

I can always edit.

[past basin]

Might need it updated for 3.2 Gen 2 on the USB for 4K X

Or maybe just 10 Gbps / 5 Gbps USB given the mess that is 3.0/3.1/3.2

Also monitor/TV model info

[warped ledge]

better?

[past basin]

Seems more complete

Though getting people to answer the USB one is always going to be rough

[warped ledge]

I'll indicate some USB tree thing.

[warped ledge]

so more like this? Captrue Card:
Windows/Mac Version:
PC Sepcs
Console/Dual PC:
Elgato Official Cables:
USB 3.0/3.1/3.2 Gen2:
BIOS/Drivers Updated:
VRR/120HZ:
Monitor/TV Model:
Software & Version OBS/4K Capture Utility/Streamlabs/TikTokLiveStudio/Meld:
For the USB Please use the USB Tree to idendify the USB port
Question/Issue:

[fickle burrow]

Greetings! I quite literally just bought the ElgatoHD60X so that I can capture gameplay from my PS4 and stream it to a Discord Server

However, I'm struggling to get the HDMI Audio to capture in the "4k Capture Utility" program

At the moment, I have the original HDMI cord of my PS4 running into the HDMI In Port of the capture card, the included HDMI cord running from the HDMI Out Port of the capture card into an external monitor, and the USB-A to USB-C cord connected from my laptop to the capture card respectively to power and capture audio and video.

The video appears to be capturing, I am able to record per usual, but am currently unable to capture audio. I have a set of speakers connected to the external monitor and those work fine, but I have headphones connected to my laptop so I can hear what the program is capturing, and nothing.

I have the Capture Program set to HDMI Audio, I've uninstalled and reinstalled the driver. I am unsure if this is a laptop issue, a PS4 issue, or a Capture Program issue

Any help would be appreciated, as I am quite literally trying to get it to work as I type this

[warped ledge]

are you connected to a usb 3.0 port?

try this and reboot as well. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[fickle burrow]

I've tried all three USB ports on my laptop, and all three of them are unable to pick up the audio. I am not knowledge enough to identify a 3.0 port, but I know each port is blue in the middle if that helps

I ran through the steps to disable USB selective suspend. I will reboot and let you know the results

I rebooted, and the 4K Capture Utility still won't record audio

[warped ledge]

That is odd. No chat link right?

[fickle burrow]

Just looked that up: no, no chat link, just the devices previously listed

[warped ledge]

And the power cable is connected to the laptop as well?

[fickle burrow]

Yes, from one of the USB ports of the laptop to the USB-C of the capture card

Okay, this is even more weird: I tried a test recording and I can see that the microphone audio levels are picking up (flashing the bar green, yellow, red, etc.) But when I play back the recording, no audio plays

[warped ledge]

The mic is or the speaker/audio is?

[fickle burrow]

Both now, oddly enough. Though perhaps thats an issue for later, my main concern is getting audio to work on 4K Capture Utility when I record/stream

[warped ledge]

Hm… wonder is something is taking over audio. Of your streaming directly to discord are you streaming the app, or capture?

[fickle burrow]

At the moment, Discord Streaming. Run 4K Capture Utility and share screen for a Discord server. I've been told OBS is an alternative to the 4K, but if I'm having problems now, no doubt I'll have problems with OBS too

[warped ledge]

Try directly the capture card. Use your 2nd monitor/tv via out and see how it does.

[fickle burrow]

So, I did run a quick Discord Stream to test. I Share Screen directly to the 4K Capture Utility App, and no audio. A friend confirmed they hear nothing on their side too. I do have an External Monitor receiving the HDMI Out with External Speakers so I can play/hear the game, and that setup works fine.

It's the 4K Capture Utility that refuses to capture audio, and thus anyone watching the stream simply sees mute gameplay

I also did a quick check on my laptop itself from Control Panel --> Sound --> Recording --> Elgato HD60X --> Properties --> Listen --> Listen to Device. Game audio comes through cleanly.

[fickle burrow]

I think I discovered something

[warped ledge]

I could maybe vc in a bit, but are the drivers/bios updated?

[fickle burrow]

So...I decided to try out OBS, and miraculously, I had a better time getting that to work both audio and visual wise rather than 4k Capture Utility. I don't doubt I'll still have problems with this, but I appreciate the help nonetheless

[serene cairn]

Hi.. can anyone tell me why there are so many videos on youtube about capture card how too's But none of them ( that i have seen ) mention that if if you use HDMI , like all of us, your pc has a HDCP protection & cant be turned of, which means that i just wasted $270 AU on this HD60X , No capture devices found. i have a blue light, apparently means a good signal. but cant get any further.. any help would be great. thx.

[past basin]

HDCP Protection on a PC should be dynamic, not always on. It usually only activates if you're trying to do something like watch Netflix or a BluRay disc, which have HDCP protection. In most cases it also only affects the app running it, eg on a capture card a window showing Netflix would have a black screen or throw an error, but everything else would be visible.

What app are you trying to capture the video with, and what does it say, if anything, if you're trying to get the video?

For example 4K Capture Utility has warnings for some USB problems, as well ad device in use by another app

[serene cairn]

i run 2 pcs. 1 game, 1 stream. hdmi out of gpu to in on the hd60x . usb-c out to my stream pc.. the light is blue on the hd. i open the 4k capture utility & there is nothing. says no capture devices found. Yet on my stream pc obs found the hd60x & with everything on my desktop, BUT no audio.. thats as far as i have figured out.. i have swapped hdmi's on the game pc from gpu to mo/bo , but mo/bo is worse... cheers.

[past basin]

4K Capture Utility won't show up on your gaming PC - your capture card is connected via video there so it should just passively show as the monitor, or as it's own virtual monitor in your Windows display settings.

If you're getting no audio, how are you splitting the audio from the gaming PC? Windows can't send audio to two places at once so if you are using a headset or something on the gaming PC you will need to use an app to split the audio. If you're just sending it all to the streaming PC you need to change the default output to the monitor/capture card.

If you need an app, and don't need to send over your mic, Elgato Game Capture, bundled with Game Capture HD is usually the easiest to setup. You can get it here, install it on the gaming PC, and run Sound Capture, set it to PC Gaming and set the two audio options, one to the the HDMI / monitor / capture card, and the other to whatever you're listening on

[serene cairn]

ok, thank you so much. i will give it a go...appreciate it heaps.

[past basin]

Good luck - if you need the Game Capture HD app with Sound Capture, you can get it here https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[raven stirrup]

ok i still cant get the audio from cutting out .. like i had to reinstall windows 10 back into my pc .. this is on the hd 60s+ ... what i have done upto date .. i got the driver off elgato an update it on my pc next . i got a new cable the usb one . i have check all my drives are up to date .. an the other bits you lot have told me to do .. the only think im thinking am i missing a audio driver or somethink

like the pitcher is 100% there its just the audio

[warped ledge]

I can help after this Diablo 4 Legion event. Give me a few. If you want we can VC.

[raven stirrup]

@warped ledge ok take your time

[warped ledge]

ready?

[raven stirrup]

yep

[unreal kiln]

Okay so I am having a lag/stutter issue with my 4k60 Mk2 card.
It's capturing from a 34in ultra wide monitor (3440x1440) 100hz. It's going to a pc with an i5-8600k, 48GB 3400Mhz, Gigabyte Z370P D3, and a RX 7600 XT. I have my 4k Capture Utility set as Bypass, Display, 1440p.
I'm noticing the stutter in the 4k Capture Utility so it's not any of my other software

Would any of that cause an issue?

[warped ledge]

I can help via VC if you want

[unreal kiln]

Sure! Just restarting the PC

Sorry I was a little late

@warped ledge Okay I'm ready 😄

Also; I dunno if there is a VC I'm supposed to join that I can't see, or a discord call

[warped ledge]

one sec

[unreal kiln]

👍

[modest olive]

Ok

[warped ledge]

@modest olive over here

lol

[modest olive]

So I currently need to use a headset plugged into my Xbox controller and one connected to my pc to hear game chat and my sound alerts, I want to be able to hear both with one headset connected to my controller. Will chat link pro do that?

[warped ledge]

i think there are a few methods.

[modest olive]

?

I know the chat link goes from my xbox headset to the capture card but does it go from the pc to the Xbox?

[warped ledge]

i think there was a 2 way audio cable that can do it.

@past basin do you remember the process?

[modest olive]

Is that the chat link pro or No?

[warped ledge]

well one was the chatlink for the capture card and the other was for the pc.

[modest olive]

I’m using a capture card hd60 s

[warped ledge]

i'm gonna let @past basin take over on this one.

[modest olive]

Ok

[past basin]

Sorry was asleep by then Vic. Been trying to get back on a normal sleep pattern for my timezone

[past basin]

So, if you're looking to get the audio from your PC and console into the same headset, the easiest way is using something like a Steelseries GameDAC Gen 2, or Astro MixAmp TR Pro (or their wireless equivalents on the Arctis Nova Pro Wireless or Astro A50). Since you're using an Xbox you want to use the Xbox version of these devices specifically. Chat Link Pro is not capable of splicing together inputs like you'd need to do here.

These mixamps can not only take in 2 audio sources at once, they can amp the mic to split it to go to both the PC and console at the same time (Chat Link is a passive cable and can't amp the mic so only sends mic to the console).

There are some Mixers and other DACs that can do it as well, but for Xbox you have make sure you're getting an Xbox authorized device as Xbox only supports USB and Wireless connections with devices that have their security chip.

Analog devices also work - I have seen some people use an unholy combination of TRRS aux cables and TRRS splitters to achieve the same effect - but you have to use TRRS cables specifically as the 4th wire is needed for mic, that standard ones don't have, and you have to be careful not to turn things up too loud because you've got two audio outputs putting voltage on the line where only one is expected). Overall I don't recommended this method as it makes a rat nest of cables, and can result in volume balancing issues.

[runic glacier]

So Hi again,

A while back asked a question regarding the sudden disconnect of sound of the HD60S+. It might got delved underneath other questions so here I go again :)

I have a very odd question. I just need to know if this also happens occasionally to others or if I am the only with this issue and if there is a fix for it?

I had my HD60S+ for over 3 years now and as of recent it starts to emit no sound from my console to my laptop. The setup hasn’t changed at all it just switched locations as I recently moved houses.

What happens at random is that when I play games the wavelink will stop sending my gaming audio from the HD60S+ to the laptop. The only quick and known fix I have is to unplug the cables for the capture card and then plugging them in after a min or so.

So the question is: Is this a known problem or if not, is there a way to fix it?

[raven stirrup]

okay i just like to say thank you to vic for her time yesterday .. but the only way i can fix my audio prob was to download ps remote play an captur the audio from that . i guess it well have to do for nows .

[past basin]

If you try pulling the audio from another app like Sound Recorder or something, does it work there when it cuts out? It's important to narrow down if the issue is coming from the capture card itself, or Wave Link.

[runic glacier]

That’s the thing it happens at real random. Sometimes it is oké for 3 weeks or so and all of the sudden it gets cut but then continues to run like normal for another month.

It’s not all that annoying since I just need to disconnect the card for a couple of min to start working again once in the blue moon. I just wondered if someone had the same issue.

It is also not consistent at all. So my hypothesis was that it might’ve disconnect with the laptop maybe because the power was too low of some sort.

[warped ledge]

did your pc have updates recently?

[runic glacier]

Not that I know of aside from the regular Windows Updates once every two weeks.

[warped ledge]

sometimes the updates can cause issues, via audio not sure about usb settings, but try this and reboot. see if any changes https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[runic glacier]

Thx I will check it once it happens again. I want to make sure first if this issue is consistent enough for me to fix it. Since I’ll be getting a new PC in 2 months. I want to make sure if it occurs again until that time and if so if would still occur after I switch device.

If it still happens I will try your solution. I’ll park it in my bookmarks ;)

[warped ledge]

Also make sure the bios/drivers are updated, and there aren’t faulty cables.

[runic glacier]

Will do!

[modest olive]

I just bought a new headset like a month ago just so it would work with the capture card and your telling me I need to spend another load of money to buy another???

[past basin]

It'll work with the capture card with a Chat Link cable. It's getting it to work with the capture card and the PC audio out at the same time that makes for a headache. Does your new headset do dual simultaneous connections? This is enough of a headache that sometimes people just wear earbuds connected to the PC under a headset.

[modest olive]

I dont believe it does. Its a SteelSeries Arctics Nova 1x

[past basin]

Doesn't look like it does 😦

You could listen to the Xbox on the captured audio instead of through the console if you don't need voice chat

Or if you only need Xbox Party or Discord for voice chat, both of those are available on the PC

[modest olive]

Its like 1-3 seconds delayed

which is way too much for fps games

[past basin]

Oh it's an original HD60 S

yeah it's much quicker with newer cards

Though HD60 S can also work better sometimes with OBS than 4K Capture Utility

[modest olive]

I use obs

Its mainly delayed on TikTok studio, ive never tried it on obs

But I dont have a stream key yet so cant use obs

[past basin]

Oh - yeah I'm not sure. I know TikTok studio does some funky stuff with capture cards

[modest olive]

Also I went and purchased a chatlink pro, and when I plug it up how come it makes it so I can only hear out of one ear of my headset and makes it quieter? 😂

[modest olive]

ye idk

if my agency would give me a stream key Id use obs

[past basin]

If that's the cast I'd generally suggest a SteelSeries GameDAC Gen 2 for Xbox if it's in the budget, if you need the PC out audio at the same time. It's the easiest way and you've already got a Steelseries Arctis Nova 1X. They can be had on sale fairly often.
You can try to jury rig something with splitters and aux cables, but you need TRRS cables specifically if you need to to use the mic, and have to be careful with the volume. Even then I wouldn't recommend it and it'll probably still run you like $40+ for the right cables if you can't get a good deal on them.

If you only needed the console audio you can get Game Audio and Party chat off an xbox with no other gear. But in game chat and Discord would require a Chat Link cable or other solution

You could also play through Remote Play on the PC (not to be confused with the Cloud Play), but the video quality won't be the same as what you'd get from a capture card.

(Though I believe you can play through remote play to get audio and still capture the video with a capture card at the same time, I haven't tested that though).

[modest olive]

How would the SteelSeries GameDAC Gen 2 work? Would I be able to hear both audios at the same time with it?

[past basin]

Yes. It can use USB audio and the Line In and Out jacks at the same time

So USB to Xbox, Line out with an aux cable to your capture card, line in from your PC speaker jack to the dac

I use the Arctis Nova Pro Wireless for a simlar setup - though the Line out that goes to the capture card is quiet so I have to turn it up to liek 150% in OBS on my setup

Astro MixAmp Pro TR works similarlly. Though I've no hands on with that one.

If your Nova 1X are still within return period the same GameDAC comes with the Nova Pro wired version

(may be cheaper with a combo depending on where you are and what sales are on)

[latent mural]

Does anyone know if the 10gbps mode for the Elgato 4K X added in the latest update for Mac computers is supposed to be working properly? While the MacOS System Report does show the capture card as 10gbps, no video will show up in OBS or QuickTime. If I turn off 10gbps mode, then it works just fine again but will only connect as 5gbps and I can't record at higher resolutions and frame rates. Is this a known issue, or am I doing something wrong? I'm using a MacBook Pro with the M3 Pro chip.

[past basin]

Team is investigating when I checked, it appears 14.5 may have broken something with it. Switch it back to 5 for now and it should work.

The same thing seems to be affecting the M4 iPads

[modest olive]

Can you send a link to where that can be found?

[past basin]

GameDac or Nova Pro? Also what region - I'm in Canada so probably different stores here. Both are usually on amazon in most regions though

[modest olive]

The gamedac that comes with the nova pro

[past basin]

https://www.amazon.com/SteelSeries-GameDAC-Gen-Hi-Res-Audio-Amplifier/dp/B0C3P5CG4F if you need the US one

Make sure wherever you get it you get the Xbox one

The PS/PC one won't work with Xbox

[latent mural]

Blagh, what a pain. That sounds about right. I thought it was odd because it seemed to work at first this morning, and then I updated my computer and it was acting oddly differently. Good to know that this is a known issue and it's being worked on. Thank you for the reply.

[past basin]

(though the second USB port ont he Xbox one will also work with PS/PC etc)

[gray ember]

Any idea how I’m supposed to switch my new 4K pro active signal resolution to match my monitor refresh rate and resolution in the 4k capture utility? (1440p240hz)I see 4k240hz and the 1440 alone option only lets me go up to 144

[modest olive]

So this would work with my current headset or would I need the nova pro?

[past basin]

Yeah, I've seen a couple posts on the reddit. Some folks seem to indicate they got it working, but others rolled back to 14.4 or disabled 10 Gbps mode.

[past basin]

It'll work with pretty much any headset

[modest olive]

Ok, were you saying it came with the nova pro or did I read it wrong

[past basin]

I just mentioned the Nova Pros in case your 1X was still returnable. Because sometimes it's on sale so you could get them in a bundle cheap

[past basin]

It does also come with the Nova Pro Wired as a bundle, yes

[latent mural]

I'll look into rolling back my update, if possible. That sounds like a good temporary solution.

[past basin]

It was actually originally only available with the Nova Pro before they started selling it separately

[modest olive]

Can you send the bundle link

[past basin]

https://www.amazon.com/SteelSeries-Arctis-Multi-System-Gaming-Headset/dp/B09ZW52XSQ

[past basin]

It's probably available refurbished at this point too if you can find that

[gray ember]

If anyone knows feel free to ping

[past basin]

Is this a Dual PC setup or something?

[gray ember]

Yesss

Do I just use the 4k240 option?

No clue how to make a custom EDID

[past basin]

Don't set an internal EDID - the 1440p one seems like it may only be the HDMI 2.0 one that works with the HD60 S+ and HD60 X as well yet.
Change the EDID back to Merged (or leave it at Internal with the drop down set to default) then change the resolution on your source PC

[gray ember]

I’ll try that

[past basin]

EDIDs shouldn't be needed for most PC setups since you can just set the resolution on the gaming PC manually

Good luck!

[modest olive]

Would I even need the chat link pro with just the gamedac?

[past basin]

No. You'd want to pick up a pair of aux cables though. Standard ones are fine for this, no TRRS needed. If you already have a Chat Link Pro it can also be used as a plain aux cable.

The GameDac can't run both USB ports at the same time, but will run the Line In / Out and either of the USB ports.

So Line out will go to to the capture card and sends all the audio through. You can even split the mic with it, which is something Chat Link Pro can't do (you'd need a mic just for the PC with CLP)

Once you put the DAC in streaming mode, you can have it output the audio from the console (main), the Line in from the PC if you need your stream alerts to go to stream too (the aux feed), and the headset mic - you can even adjust each in their GG app.

[modest olive]

So my headset would go into the in port and out port would go to the capture card?

How would it go to the controller, an aux splitter?

[past basin]

There's a headset port on the side, and a Line in and Line out port ont he back (along with the 2 USB ports)

So headset in the side, Line OUT to capture card's Line IN, and Line IN to the PC speaker/headphone output.

(hence the need for 2 more aux cables)

It can be a bit quiet though on the Line Out that goes to the capture card - does TikTok studio let you boost the audio on an input since you're using that?

[gray ember]

Merged default EDID removes the capture card from game PC as a display option and loses signal in 4k capture utility. Did I do something wrong? Seems like internal is the only way to get a signal

Let me try internal default

[modest olive]

Yes I believe it does, I’m not using TikTok alerts though I’m using an external app called tikfinity

[past basin]

I'm more concerned with the capture audio there, than the alerts. It'll play out alerts just fine

[gray ember]

took the pc an eon to configure internal default but got it. thanks @past basin

[past basin]

Just console audio might get a touch low so you'd need to turn it up

[past basin]

Nice! Glad you've got it sorted

[modest olive]

Hm ok, so I’d need the GameDac and 2 aux cables. That’s it? And I’d be able to hear my Xbox and pc sound all in one headset?

[past basin]

The Xbox specific GameDac Gen 2, but yes I believe that should be it. It should work then the same way my Arctis Nova Pro's wireless Dac does with my Xbox

(though the wired one has a better Sabre QuadDAC that I don't get with the Wireless. Alas)

[modest olive]

Ok

[past basin]

Oh, it'll have two USB ports on the back too - when you set it up make sure you're using the XBox one for the Xbox. That'll only work with the Xbox (and technically Windows where it'll show up as Xbox controller for audio). The other port works with PC/Playstion/Switch etc. XBox is pretty much the only one that needs some sort of security chip for their audio

[vagrant dock]

This is my bit rate by the way

Is this too high?

[warped ledge]

seems decent

[vagrant dock]

It's still lagging 🥲

[warped ledge]

which card?

[vagrant dock]

You mean my capture card?

[warped ledge]

yes

[vagrant dock]

Unless I gotta be more specific 💀

[warped ledge]

yes please be more specific. that's the app

[vagrant dock]

The Elgato Game Capture HD60 X

[warped ledge]

are you using this app, or obs when there is lag?

[vagrant dock]

The app but the lag only shows up in the video, not while I'm recording but the finished footage

[warped ledge]

try OBS and see if the same thing happens.

[vagrant dock]

Yes Ma'am!🫡

[sturdy ocean]

hey folks. Something I been meaning to get fixed, or find out why its not outputting 60 frames on my capture device. I do have it on within my OBS Studio. To give more context, I have a spare PC I use to capture for my locals down here and for a 2 PC stream setup. The capture card I have is the internal capture El Gato HD 60 card for my streaming PC. So when I stream using the card, it looks like its streaming at 30 frames and not 60

I did a test today for a stream I plan to do this weekend. here is a clip of me playing Skullgirls

https://clips.twitch.tv/BloodyBumblingHamsterTooSpicy-52dLGDEHLuUZ4DUH

and here is an example of the game https://clips.twitch.tv/AthleticOilyCardVoteNay-zUmeGSSOQbagoddA of another streamer having it at full 60 (given he is streaming it straight from his PC and not through another capture device)

So wondering if there is a thing I need to turn on the el gato software to make it 60 frames

[sturdy ocean]

Scratch everything I just said, its all on OBS Studio

[solid sail]

sup, im using the HD60X between my both Computers ( Dual Setup ) when i start the game " Mythos " on steam, my capute card says No Signal, so he cant capture my monitor in the game, ( using monitor capture, not specified window ) its only in that one game.. all other works fine, what can be the issue? ❤️

[past basin]

Are you also getting sound distortion on your end when you watch that? Ignore that my audio interface needed a reset.
My first suggestion is check you OBS logs and make sure you're not getting encoder overload or something, as that would also drop the visible framerate.
I'd also run it thorugh their log analyzer to check for common issues. Open OBS (Which starts a new log) and do a quick test recording, then upload the log with the option in the help menu and copy the link into https://obsproject.com/tools/analyzer and see if it reports any issues.
Beyond that check that both your OBS srouce for the capture card and the canvas are actually set to 60fps (and make sure you're adding the card directly, not trying to capture 4K Capture Utility or something.

[past basin]

I'm tripped up a bit here - you're using Monitor capture but also using a capture card? are you using OBS to split the screen instead of sharing it in Windows on the gaming PC? If so, some games are known to have issues with Anti-cheat software blocking them in some capture modes - try it with Window or Game Capture if it's blocked with Display Capture

[vagrant dock]

OBS Works perfectly fine! So what's the issue with the elgato's recording?

[warped ledge]

Not sure to be honest. Glad it works in OBS.

[vagrant dock]

Thanks for the OBS recommendation!

[light gorge]

guess I should post it here

Guys I have a big question, is there a way for me to use Game Capture 4K X to capture my camera? because I think I just did a shopping mistake T_T

camera is sony a5100

[past basin]

Should be fine yes. A5100 is actually listed as compatible with Cam Link 4K, and anything compatible with that should work fine with 4K X https://www.elgato.com/s/cam-link-camera-check

[coarse raptor]

Can anyone tell me what is the current firmware update for the capture card utility app?

[past basin]

Firmware is specific to the card you're using, not the app. What model is your capture card?

Different cards will havedifferent firmwares

[coarse raptor]

4K X

[past basin]

23.12.21

Based on what my own is getting

[light gorge]

ohh

That would be big

[coarse raptor]

cool thanks

[light gorge]

Do you have any idea what cables id have to buy to make this work? because im completely confused and the ones that arrived with it do not really work in this case

[past basin]

You'd connect the camera to the capture card HDMI IN, using the HDMI Out on the camera. It'll probably be HDMI mini or HDMI micro to standard HDMI you'd need. Ideally HDMI 2.0 or higher. I'll see if I can find it in the a5100 manual

[light gorge]

god bless you

[past basin]

Manual confirms it has a HDMI Micro jack. So you'll need a HDMI Micro to HDMI cable to connect to 4K X

[light gorge]

ok thank you!

[past basin]

If you need to update your card the Firmware Updates come with the 4K Capture Utility updates so make sure your app is updated to 1.7.12. If it doesn't pop up automatically when an update is available, the process is the same as it was for HD60 X (https://help.elgato.com/hc/en-us/articles/5406375649933-Elgato-Game-Capture-HD60-X-Firmware-Update)

[coarse raptor]

Even for the Mac version it should be 1.7.12? When I download it from the website its on 1.3.0

[past basin]

Oh, sorry Mac users don't have 4K Capture Utility, they use Capture Device Utility instead. 1.3 is current for that

[coarse raptor]

Ok cool. Just trying to figure out why I have no video in OBS

[past basin]

Did you upgrade to 14.5? Some people are currently reporting issues with 14.5 where they have to turn 10 Gbps mode back off in Capture Device Utility

Others have reported things working after restarting and adding everything back to OBS

[coarse raptor]

Yea I did and been struggling for 2 hours to get things working again lol. Still trying to figure out whats wrong after multiple restarts

[past basin]

You did as in you upgraded to 14.5 or you already turned 10 Gbps mode back off?

[coarse raptor]

No I haven't turned it off. I wanted the smoother frame rates. Is it still an issue and I should just leave it off?

[past basin]

Support team was investigating when I checked on it, but I'd open a ticket with #official-tech-support

5 Gbps mode can still do smooth frame rate - what 10 offers is higher refresh rates and resolutions support. There's a chart here: https://e.lga.to/4K_X_Resolutions at the bottom that tells you what modes are available for each.

But other than that, I'd open a ticket.

With any luck the issue will be resolved soon

(I'm assuming this worked before the 14.5 upgrade?)

[coarse raptor]

Yea i used it in the beta for awhile and it worked fine. Im trying to stream at 4K 60.

thanks for the help i will be opening a ticket with them

[past basin]

You can still do 4K60 on 5, but you'll have to change the format to MJPG

[coarse raptor]

I would change to MJPG in OBS?

[past basin]

Yes, it should be an available format in the properties. By default it uses NV12.

NV12 would in theory be slightly better quality, but short term MJPEG can get you up and running at 4K60 while you're waiting on support

[coarse raptor]

Cool thanks! I didn't know that

[past basin]

No worries! Good luck with it

[sturdy ocean]

thanks for the repsonse. turns out its just the way my scenes are set up in OBS and how image graphic heavy it is. I am looking into how to fix that

[past basin]

Glad you managed to sort it out!

[fickle dragon]

MJPEG my beloved

Unless I'm pixel peeping, it's so handy to have available. Glad we implemented it.

[past basin]

It's very nice to have available

[warped ledge]

Yes this is true

[hoary jetty]

Hello there. I have an HD60X, and heard about "instant gameview". I was wondering, is that just something already enabled and will happen automatically, or is there a setting to enable it somewhere? I was hoping to play through the capture on my PC, and of course the less input lag possible the better.

[warped ledge]

It’s always recommended to have dual monitors or a monitor and a TV that way in connects to your consul out connect to your TV/gaming monitor and then the USB type C connect to the capture card then connect to your streaming PCUSB 3.0 port. The reason why the TV or secondary monitor is suggested is for zero latency preview is going to be something that’s automatic with the software, but you can experience a delay. It may be extremely minuscule, or you might not even see a delay depending on the game that you play this is why we suggest a TV/monitor

[hoary jetty]

For sure, I have dual monitors set up. Although, reading the first part of the message isn't entirely clear to me. What about a secondary monitor/TV would impact it? As it stands, I currently have my console hooked up just fine, but I am noticing a small amount of input lag at the console menu. It's something I can probably deal with just fine depending on the game, but if possible I was looking to minimize it further. Happy to answer any questions if necessary.

[warped ledge]

so your 2nd monitor is what's you'd use, vs relying on the app for preview mode. however, this is pretty normal, as for console menu lag does it appear on the monitor connected to out or onling in the software?

[hoary jetty]

Ah, I understand now. I was solely using the game preview to do things. Although if I use my monitor to play and the game preview for sound as I don't have speakers, do you think I'll have any issue with sound and the live game being desynced?

Also to clarify, yes it is more responsive now. That's my bad.

My aim was to just chill and play on my PC while streaming the capture application via Discord.

[warped ledge]

you should be able too. as for sound idk you may or may not have a minimal delay

does the monitor let you hook up speakers?

[hoary jetty]

Yeah, it does.

[warped ledge]

awesome, that should fix that issue. 🙂

[hoary jetty]

Don't think I could use the speakers while in call without creating another issue, but I'm testing it out now and it's doable enough. I appreciate the help. <3

[warped ledge]

glad I can help. there is more ways to do this, but I think @past basin has the same card as you. maybe some tips for less delay via audio wise.

[hoary jetty]

Sure thing, always happy to hear more tips.

[hollow cargo]

hey guys i need help

[plain isle]

Hey all, I've got a unique problem regarding Elgato Sound Capture software.
Whenever I set my two output devices in "PC Gaming", all of my audio is garbled, robotic, distorted...
The weird part is, whenever I am in my Sound control panel, if I'm on the Recording tab, all of my audio is crystal clear... but as soon as I close it, or choose a different tab, the audio garbles again.
Any idea how I can fix this issue, because right now, I am forced to leave my Sound control panel open on the Recording tab to keep my audio clean.

Just in case, I am trying to refuse using Voicemeeter. I have successfully managed to get this method to work, and the only issue I am having is simply having the distorted audio issues on my end.

[gray ember]

Kind of a weird situation but does anyone know my new 4KPro doesn’t allow me to do 240hz 1440p through my 13900K iGPU port? 144hz @ 1440p worked on my previous card (4K60 pro mk2).

Only reason I’m not trying to use my GPU hdmi port is that when it’s connected to that the displays have serious issues with scaling and stuff when in full screen mode games. I kinda wanna run full screen.

I have an HDMI 2.1 cable and the port on my TUF gaming z790 plus wifi d5 claims to also support that gen

Ping if responding to this because I won’t be on discord for too much longer

[gray ember]

Okay apparently it’s the capture card itself.. is this true?

[past basin]

Appears to be correct - 4K Pro can only capture a 1440p240 source signal at 720p240.

https://e.lga.to/4K_Pro_Resolutions

It should be able to do 1440p144

[past basin]

Happen to have an audio clip? This can also happen if Spatial audio or Audio Enhancements are turned on in the Windows sound settings.

[plain isle]

I have to record it this way because recording software, such as OBS have no issues when trying to showcase it.
You can see in the video that I am currently on the recording tab and the audio is fine, but as soon as I change it to anything else (or close it), the audio gets garbled.

If you're wondering how I have my devices setup...
I have a soundbar connected from it's Line-In port to my laptop's headphone jack, and I have my Blue-Yeti microphone connected to a Docking Station, where I have my headphones connected to the Yeti Microphone.

(Video above sounds better through mobile phone, for some reason)

Oh, and it seems like all Spatial Audio / Audio Enhancements are already turned off, so...
(unless there is somewhere else I am missing)

[paper brook]

Yep it can take a 1440p144 input and capture that at 1440p144

[maiden jay]

Hi, my games are using Elgato 4K X as a monitor, why is that so? I've cloned 3 on 1, 1 is my primary Asus Monitor. The primary monitor is plugged in the DP port of my GPU and Elgato is plugged into the GPU's HDMI port.

[past basin]

Did you clone 3 on 1 or 1 on 3? In some setups that can matter, which you've cloned to which. Especially as games running in fullscreen can wind up handling cloned setups differently than ones in full screen borderless.

[maiden jay]

I believe I've cloned 3 on 1, should I try 1 on 3 now?

[past basin]

I'd give it a shot, to be sure,yeah

You'd think one of them being the primary would override that, but apparently not

[maiden jay]

1 is my primary Asus monitor, and 3 is the Elgato. I should do it like this, right?

[past basin]

I think that's the right order

If it doesn't fix it, try it the other way to be sure

[maiden jay]

Yeah, let me give it a shot. I'm launching the game to check.

This fixed it!! Yayy, thank you so much Arcsane!

[past basin]

Glad you've got it sorted!

[maiden jay]

You're the force behind it 😄

[plain isle]

If anyone has any comments or need more info on my issue, please let me know.

[craggy relic]

hey im in the market for a capture card

im looking for something that i can record my gameplay while i play at 1080 120hz

the output doesnt have to be that tho

i just wanna be able to play at high fps on my xbox

[past basin]

If you're just looking for 120Hz pass through at 1080p, HD60 X fits the bill. 4K60 Pro Mk2 if you wanted an internal PCIe one instead.

[craggy relic]

yea i just use a laptop for my vids

[past basin]

HD60 X then. Cheaper than the 4K X, only and only needs USB 3.0 instead of 3.2 Gen 2. Full System requirements for it are here: https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements

It'll let you do 1080p up to 240hz

(though capture caps at 1080p120 - it'll pass though 240 to the HDMI out port).

[craggy relic]

i got it!

[past basin]

Good luck with it! I've had one for a while and it's served me well

[versed glade]

I have a HD 60 PRO S, everything works fine except for the chat link pro, I went in the settings and set it to "analog" and it works, but it randomly cuts out if i move the cord even a little bit

[past basin]

Sounds like either the cord has a defect or the port on the capture card is loose. Easiest way to test is if you have a spare aux cable on hand to run between your device and capture card to test (this obiously won't let you add the headphones in, but should be enough to test the port).

[past basin]

Now that I'm back at my main PC with the headphones on I can hear that better and actuall read it.
Am I seeing that right? Does the audio go back to normal when you're on the recording tab? Or is that just happening by chance?
Check that Windows Audio Enhancements aren't getting applied to and of the devices you're trying to use. Elgato Sound Capture or the capture card, or the headset/speakers you're listening on.
In those sound properties check each of those three items in recording and playback. Check if any of them have Enchancement or Spatial audio settings - if so disable the options on each. Check the advanced tabs of each for Audio Enchancements or Spatial audio options as well and turn off any you see. Check in the Adanced tab that they're all set to 48,000 Hz, and if not, if they can be.
Also check for these options in Windows Sound settings - open settings from your start menu, go to System, Sound and find each of the three devices. Look for the enchancement and spatial audio options if they're listed. (will look like this image - ignore that it's Wave Link, that just happned to be the device I had showing them)

[plain isle]

I've checked them all. Everything is disabled and off in terms of any enhancements.
My speaker is set to 24-bit 48000Hz by default, but even changing that to 16-bit to match everything else doesn't do anything.
Checked again and still having weird audio issues.
Now, funny enough, if I simply hit "test", I can hear the chimes clear, but if I were to play any audio from music, browser, game, or even the beep from Windows if an action can't be done... it's distorted.

[past basin]

Is that a prebulit PC or laptop?

[plain isle]

Laptop, prebuilt

[past basin]

Some of those ship with additional audio software. Dell uses MaxxAudio or CirrusLogic for example

Those can apply filters that break when combined with other apps

MSI uses Nahimic.

[plain isle]

Apparently something to do with the Recording tab and having the audio "altered" is apparently something intentional on Windows?

I found this:

[past basin]

Yeah Windows Audio is cursed sometimes

[plain isle]

but that's the closest.

I have Razer laptop, so...

so THX spatial

[past basin]

Taht said that looks specifically like Bluetooth issues they're referring to there. Handsfree profile causes known issues

[past basin]

Make sure that is off - Sound Capture can't handle spatial audio, only Stereo

[past basin]

That's something at least. Hopefully that actually means it's off

That said - are your speakers or headset you're using Bluetooth?

[plain isle]

I closed Elgato Sound Capture so that I can access it... I did find it turned on...

No, I'm using a Blue Yeti that's connected to a docking station and I have my headphones connected to the microphone

and I tried moving the microphone to a USB onto the main laptop, but didn't change

[past basin]

Do you get the same effect if you used the headset to a PC instead of the mic?

I think Logitech GHub may apply some effects to the Yeti - though not sure it does anything to the output or just the mic feed

[plain isle]

yes, all audio sources are distorted

headphones, speakers, and even internal laptop speakers

again, if I try to record it, the audio is perfect... it's just on my side, physically, that it is garbled

I even used Moonlight to play some local co-op with my friend, and they said that they could hear the audio crystal clear, but on my end it was distorted... so weird

[past basin]

So it's fine if recorded which goes over the HDMI audio feed and uses those drivers. but using the headphone speakers or internal laptop speakers it's distorted? Or do you mean it's fine if you record it locally on that PC instead of over the capture card?

Hm

Looking up THX Spatial Audio it seems to cause a lot of assorted issues. I suspect it's iserting a shim into your audio stack. Is it possible to remove that app entirely to see what happens? (I'd assume it's avaialble for download if you need to put it back)

[plain isle]

I should clarify, I 'm not using any capture card. I'm simply using Elgato Sound Capture software for the ability to play audio to two playbacks simultaneously, so that when I use Moonlight to play local co-op with a friend, the client doesn't hear themselves (because apparently that is an issue).
I made it work with Voicemeeter, but I don't like it... I tried Sound Capture and it worked perfectly, and the only issue I need to resolve is why I'm having the distortion, unless I have the recording tab open in the Sound settings.

I'll try uninstalling THX Spatial app and see if it does anything.

[past basin]

Oh I see. So it's recording fine even on the local PC. Even more confusing

[plain isle]

Yeah, so if I use OBS to record the audio (not from the application, but the desktop or screen audio), it's perfectly fine.

[past basin]

I'd still guess THX is putting a shim in the audio stack. but it's a half wild guess at this point. Only thing I can think of offhand tht would affect physical output devices specifically.

[plain isle]

Just restarted my laptop with THX all removed... let's see what the result is.

Negative

still distorted

I even uninstalled my NVidia Broadcast, and still no luck

[past basin]

I'm honestly drawing a blank. Unfortunately support may not even be able to help with this one since Sound Capture is part of the discontinued Game Capture HD 😦

If you had a StreamDeck+ or Wave mic I'd suggest trying Wave Link instead. But the fact it worked with voicemeeter and not Sound Capture is even more perplexing

[plain isle]

Any reason why Sound Capture was discontinued? or just Game Capture HD since updated capture software now exist?

If just the Game Capture software (which makes sense), why Sound Capture removed?

[past basin]

Pretty sure just because it's part of Game Capture

[plain isle]

huh...

[past basin]

I know a few of use put in requests to #feature-request to see if they'd ever split it out to it's own thing, but I don't know if anything will ever come of it. They may be focusing their audio work on Wave Link instead

But yeah, no updates to it since Jan 2020

(when it was moved to the legacy products listing)

[plain isle]

It could be something that is now outdated that is conflicting with Sound Capture, so that's why...
I guess I have to find a way to force Windows to treat my audio as if the Recording tab is always open upon boot or something.

probably a command or registry going to have to modify

(until then, I'll just keep my Sound settings open)

[past basin]

If I think of anything I'll let you know - but I'm drawing a blank on this one

[plain isle]

Thanks for the assistance. Hope someone finds something in the future.

[unborn radish]

Good Morning, i got my Self the 4K x capture Card. Since i installed it, i only had one Time a Picture. Since then its telling me the hole Time that another Software is using it instead of the 4k Utilitiy Software (sorry for my Bad english)

I closed Every app, There ist Nothinhg in the Backdoor and i also dont have a picture in obs. When i Chose the 4Kx nothing appears

I got the Card new

[fickle dragon]

Anything that can use a Webcam could in theory be locking onto 4K X. That includes Discord or even Nvidia Shadowplay which can have a webcam overlay.

[unborn radish]

I disabled it from Discord, i will try the nividia shadowplay later

[arctic cobalt]

Hello there I was hoping I could get help with updating my Elgato 4K60 Pro MK.2 firmware to latest one I've tried just clicking the update and holding "CTRL" and it will not update to 22.03.24.

[past basin]

Do you mean the FPGA won't update? The firmware itself should be 19.08.08 with MCU 22.06.09 and FPGA 22.03.24

This also requires that to have 4K Capture Utility 1.7.9 or higher

[arctic cobalt]

Hello @past basin I have 4K Caputre Utility version 1.7.12 and FPGA 19.09.27

[past basin]

Are you getting any kind of error when you try to update it?

[arctic cobalt]

Nope after I restart the computer and check the capture utility it keeps saying that the same update is available.

is there a file path I'm supposed to select for the FPGA?

[past basin]

If you're just loading the update firmware 4K Capture should load both automatically. Generally you don't load the parts independently unless support has you so it to resolve an issue. So it should host be automatic when you click update firmware

Mismatched FPGA and MCU can cause issues, so I don't suggest doing one at a time

If you've been doing the automatic update and it installed but rolls back on reboot, open a ticket though the link in #official-tech-support

[arctic cobalt]

Okay will do thanks.

[past basin]

Yeah that's an uncommon issue so best to have them look into it. Good luck!

[coral beacon]

Hey can everyone help me with a problem im having

[warped ledge]

Can you provide more details please?

[rose dew]

also im just realizing that ill need to have music either on the stream laptop or listen to DMCA free audio on my gaming pc because i my music channel separated in OBS so its not on my VOD track.

[warped ledge]

audio is best in #wave-audio for this, but the capture card should be fine for streaming. the workaround about the VOD is probably ideal tbh.

[rose dew]

ok ill move the post again. thanks

[warped ledge]

you're welcome

[coral beacon]

So i got my hd60 x today, i plugged everything up to where it needs to be, i use ps5 so i disabled hdcp, im also using my hp windows 11 laptop so i shouldnt have a problem, but i have a monitor im using as my gaming screen, to run obs im using my laptop, the problem is monitor says no signal

[warped ledge]

ok give me about 30 mins, i can help.

[coral beacon]

Ok np

[warped ledge]

Almost avail

[coral beacon]

Ok

[zenith ether]

Hey guys i am having issue with my Capture Card 4k60 and PS5, everytime I open OBS it switches to a no signal screen but when I close OBS my ps5 screen shows up 🫠 I disabled the graphics card and re-enabled it no luck 😦

[past basin]

Try using 4K Capture Utility to set your EDID input mode to Display in the settings, under the device tab

Actually that applies to both of you, if Vic isn't already available there

[warped ledge]

back

sorry about that. i had to take care of my little buddy.

[coral beacon]

https://tenor.com/view/okay-sarcastic-gif-13104556

Np

But yup that problem with the monitor showing no signal

I watched a bunch of videos to set it up

[warped ledge]

did you try what @past basin suggested, this was going to be my suggestion too.

[warped ledge]

thanks Yeti was biting me, and well creatures tend to do things that require cleaning.

[coral beacon]

Oh i just joined this server

Im not sure what that person

[warped ledge]

@coral beacon this.

[past basin]

More specifically "Try using 4K Capture Utility to set your EDID input mode to Display in the settings, under the device tab"

[coral beacon]

Yeah im not sure how to do that but ill try

Do i do that on ps5?

Or monitor?

[past basin]

in the 4K Capture Utility on the computer

[coral beacon]

My bad if i might ask a lot of questions, im completely new to this

Is that on obs

?

[past basin]

4K Capture Utility

from https://www.elgato.com/downloads if you don't already have it installed

It changes the setting on the card so it'll still work with OBS once set, if it fixes the issue

If you're on a mac it would be Capture Device Utility from the same site

[coral beacon]

Im on windows 11

[past basin]

Then 4K Capture Utility

[coral beacon]

It wont let me do anything else

[warped ledge]

I can VC if ya want

[coral beacon]

Yup cool with me

[past basin]

When you open 4K Capture Utility wait for it to stop saying "One Moment Please" before you open settings

If you already opened it close the app and reopen it again and wait

[coral beacon]

Ok

[warped ledge]

calling

[coral beacon]

Dont see anything

Want to call u?

[warped ledge]

passthrough isn't working at all. not even the source is going through. any ideas

[past basin]

I'd swap the cables around if not already done. Check the model of the monitor and make sure it's not one of those couple Alienwares with the DSC always on

[warped ledge]

that's the thing we even tried with out disconnected, and nothing, but this a brand called Koorui, and it's a 1080p 24in.

[past basin]

I might be missing something there - is there no signal to the computer either?

[warped ledge]

the card is showing up, but not the console.

[past basin]

Check the firmware version if you haven't already

[warped ledge]

i'm trying to see if it's a resolution thing. vrr and 120 are off

newest one

still a black screen.

[past basin]

What's the soruce console, and does anything change if setting EDID to Internal?

[warped ledge]

let's try that

nada

[past basin]

I'd set the resolution on the PS5 down to 1080p for testing too

[warped ledge]

we did

[past basin]

Have the cables been tested, both of them, with the display directly?

Might be a faulting HDMI cable

[warped ledge]

we know the ps5 cable is working. elgato cable is being tested now

[past basin]

And we also know the PS5 works with the display then. Good. hm

Does 4K Capture Utility show any source signal up in the top left when things are connected at all?

Top right

I swear I know my directions >_>

[warped ledge]

nope, it showws the card, but I think it may have a bad hdmi port/in

[past basin]

This a newer revision card or one of the olders one? 23 vs 22 firmware?

actually wait does 4K Capture have the No Signal logo, or just a black screen?

[warped ledge]

black screen, no signal

[past basin]

Okay, that usually means the card is getting something.

[warped ledge]

both hdmi cables are good

[past basin]

But there's interference

They alrady checked HDCP but Windows Privacy settings could be blocking it

[warped ledge]

they said it was off

[past basin]

yeah, was just the first thing I thought of that gives a black screen. Windows Privacy settings is second. Another app using the card would be third

If they check in the Windows Settings, under Privacy & Security, under Camera, is "Let apps access your camera" on, and "Let Desktop apps access your camera" also on?

I'd also check the recent activity section to see if anything other than 4K Capture Utility is trying to access the capture card/cameras

If it's another app using it sometimes disconnecting the USB and reconnecting it then launching 4K Capture immediately will get it to work as a test, then it's just a matter of figuring out what the other app is to prevent future issues

[past basin]

Making sure I understood that right though 4K is showing black screen the external monitor is showing no signal, right?

[warped ledge]

i'm advising #official-tech-support @coral beacon

[warped ledge]

this is right

[past basin]

Might be the best bet - phone support is closed for the long weekend so I'd file a ticket specifically.

Only other thing I can think to check is USB tree viewer, but that wouldn't interfere with passthrough

[warped ledge]

let's try that, but even on a PC and Laptop, still no passthrough.

[past basin]

Yeah - might just be two completely differernt problems at the same time though

https://www.uwe-sieber.de/usbtreeview_e.html is the link if you don't have it saved

And is the example of a HD60 X

[coral beacon]

My bad on that early leave @warped ledge

[coral beacon]

Mmm

[warped ledge]

no worries!

[past basin]

Specifically if the connection for the USB is good, everything there should be at least SuperSpeed in the speeds section

[coral beacon]

I mean im not sure

[raven stirrup]

i just have somethink fast to ask elgato sed to run Elgato Windows Reporter do i run it with the 4k app

[fickle dragon]

4KCU needs to be closed for the reporter to finish making the file

[raven stirrup]

okay thanks

[zenith ether]

@past basin was this to my comment as well? Appreciate your time and help!

[warped ledge]

Yes it was

[gritty moss]

Does the 4K X work on Linux with OBS? Are there any limitations to the passthrough capabilities of it on Linux?

[plain isle]

@past basin Okay, so I did find something regarding the weird distortion, but I still don't know the solution to it for whenever I boot my PC.
Apparently, after I boot my PC, if I were to then restart my Windows Audio service, turn off, then turn on Sound Capture, it works with no issues... so it definitely seems like it has something to do with Windows Audio configuring before Sound Capture is enabled during boot up, and once Sound Capture is enabled, restarting it will take Sound Capture into consideration to work correctly.

I tried to "delay" the Audio services in attempt to have it boot up without needing to manually restart it... but it just kills all of my audio devices, so...

[blissful quest]

Hi I'm having trouble to get the feed to display on my obs but it is showing black screen. I'm using a HD60 S card and it is connected to the DSLR camera using a mini HDMI to HDMI in on the card. I connected the card to my MacBook as well using USB C out to USB A and then connected the mic to the soundboard. Need help trying to get the camera to display on OBS. Let me know if this isn't the right place for this topic

[modest olive]

@past basin I got the gamedac gen 2 like you said but it doesnt work with my headset, the aux cord isnt long enough to go into the gamedac 😂 Will buying another aux work or do I need a different headset?

[past basin]

If you need a longer aux, make sure it s TRRS one. These have 4 metal parts on the plug not 3. The 4th one carries mic.
That said, it's probably easier to get an extension for it than a standard aux. Some headsets us a different plug on the headset side, if you just add an extension you can use the original cable to handle that

[modest olive]

This one has 4 but it just doesnt fit to the gamedac

can you link me to an extension?

It crackles like ite being plugged in but doesnt click just kinda rests in there

[past basin]

That is dedication to tracking down the issue in any case. You could probably write up a powershell script or something to restart the service if you've ever done any programming. Could even map that to a Streamdeck button if you have it, or add a delay in the script and set it to run with the PC on startup

[modest olive]

also do I need to run a cord from my controller to it? How does it get the audio

[past basin]

https://www.amazon.com/UGREEN-Extension-Microphone-Compatible-Smartphones/dp/B07QN65DJ6 is an example of one

[past basin]

The GameDAC should to to the console with USB

[modest olive]

Ok so thats how it gets the audio?

[past basin]

yeah

You could in theory use a headset splitter and the line in and out, but USB is way easier generally

[modest olive]

alright

[past basin]

Given this is a original HD60 S, the first thing to check here - is this an INTEL mac? HD60 S is not compatible with the new M series macs. The next thing to check is that your UBS-C to USB-A adapter or cable you've mentioned there is rated for USB 3.0 speeds. A lot of those are USB 2.0 and will cause the capture card not to work.

[past basin]

When you say it doesn't fit do you mean it's not long enough or it physically doesn't fit in the plug?

[modest olive]

its not long enough I dont think, there is also a rubber ring around it for protection ig that could be shortening it

[plain isle]

yeah, I made a bat file to restart the audio service after like 10 seconds when Sound Capture started... but it was cumbersome and didn't work 100% of the time, because apparently I still have to manually open up Sound Capture, turn it off and turn it back on again to apply the fixed settings... so weird.

[past basin]

I guess you could change the script to launch Sound Capture, wait 10-20 seconds then do it's thing? But yeah, that's getting a little awkward.

[past basin]

Ah, good to know. Yeah, a TRRS extension should work. If you wanted to just get a longer cable though a TRRS would also work - just make sure the headset side is ALSO TRRS 4 pole. Some headsets have a 5 pole plug for the headset side for some reason (unless it's something proprietary like the Steelseries 8-pin, then I'd just go with extension to avoid the headache of sorcing a longer one)

[blissful quest]

Welp it's the first one lol. The Macbook I have uses the M1 chip 🤦‍♂️

[past basin]

Ah, you'd need a HD60 S+ or newer then, the original HD60 S doesn't have M1 drivers. There's a list of stuff compatible with the new macs at https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility

[blissful quest]

Gotcha! Thanks for the info.

[past basin]

If you're just trying to capture a camera at 1080p, Cam Link 4K (this one can also do 4K 30fps) or Game Capture Neo would be the more affordable options. If you want 4K capture, HD60 X will get you 4K30, and the 4K X will get you 4K 60.

[blissful quest]

Ok I see

HD60 X sounds like the one

[past basin]

That's a solid one. I've had one for a couple years now.

[craggy relic]

Damn, I am unable to stream Wuthering Waves on OBS with my iPad. Whenever I try to open OBS, the screen goes black. The audio is good, but I am unable to cast the image. I have never seen something like this before. No issues with WZMN or other games! It looks like some kind of incompatibility or copyright protection... Not sure even what in the world I am talking about, losing my sanity

[warped ledge]

I know there is a Windows/Mac apps vs the iPad. idk if this will be useful too you, but it seems everyone has been running OBS in admin mode for this game.

yikes 18 GB for this game.

[fading latch]

Ello. Apologies for the long text :/ I have a HD60 and recording my laptop with my older laptop and want to use my headset while recording. I only have the option to either

A. Record gameplay but have it run through Elgato Sound to my TV but i can't plug in my headset to it as the audio port (3.5mm headphone jack) is broken so have to use the speakers. So I can't hear sound through my headset.

B. Record gameplay and with no sound (either in game or discord etc) but i am able to hear everything through my headset. But the recording will NOT have any sound at all like it's muted.

Also. Because of the delay (either .5 secs to 3 secs depending on how my laptop feels lol) i can't plug in my headset to my laptop that is recording. Not sure what else to do other than just use the TV speakers which is ok. But for games where you need to use sound to hear things around you. Gets annoying quick

[past basin]

You likely want to add something like a Chat Link Pro cable in this case. Then set your HD60 to Analog audio. It's basically a fancy splitter that goes from your console/controller audio jack, and splits it - one side for your headset, one side to the capture card analog audio jack (or line in on a sound card).

(do note it doesn't split the headset mic, just he audio coming from your console)

Since youre headset would be listening to live audio from the console then, no delay, and you can still capture it

[fading latch]

Don't have problems recording with my xbox as i can plug my headset to my controller and have sound there and chat there which is awesome but Steam doesn't have that option which I don't know why.

This is for recording PC gameplay. Not console though

No problems there thankfully

But good to know about the cable. Gonna look into that

[past basin]

Ah, is that a Dual PC setup? If so you'll likely need something to split the audio on the source PC. Sound Capture that came bundled with the Game Capture HD app is an easy way (assuming you only need the PC sound split, and the mic isn't on the gaming PC too). https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows Just install it, run Sound Capture. Set it to PC mode, one output is set to whatever you want to listen to, the other to your HDMI/Capture Card feed.

[fading latch]

It is a duel setup i got a pic if you would like

[past basin]

Ah, that should be fine. You'll just need something to split the audio on the gaming PC, because Windows will only send it one place at a time normally. Sound Capture is easy to setup. Wave Link if you have a Wave mic, Wave XLR or Stream Deck+ on the gaming PC is also easy to setup to send the audio two places (and unlike sound capture will let you mix in a mic). There are also third party apps like Voicemeeter Banana that can do it.

[fading latch]

Got a idiots guide to it? That would be helpful to have. Never messed with sound settings as rather not mess with that.

[broken reef]

Anyone have VRR issue with 4k X on Xbox ? when activated on Xbox I get black screen and flickers.

[warped ledge]

No, but what are the settings?

[past basin]

No guide per se, but just install Game Capture HD (which includes Sound Capture) on the gaming PC. Then launch Sound Capture from the start menu. Set it to PC Gaming Mode. THen set one output to your capture card/hdmi out, and the other to whatever headset or speaker you want to listen to. It should take care of the rest (again this particular setup doesn't do mic routing, it assumes you have a mic on the streaming PC for that).

(it'll even set itself as the default audio device in Windows - so if you turn it off later, set the mode to "Off" in the app before closing it)

[broken reef]

4k @120 monitor is a omen 27k 4k 144

[warped ledge]

It has VRR?

[broken reef]

Yes

[warped ledge]

Does it have DSC?

[broken reef]

I don’t think it does I don’t see it on the specs

https://www.omen.com/us/en/displays/omen-27k.html

[warped ledge]

Open a ticket with #official-tech-support

[fading latch]

I have it but it doesn't show the Elgato sound line (think i explain that correctly? Maybe?)

either shows the "speakers" or none at all

[past basin]

There's no capture card or HDMI listed in the second drop down?

[fading latch]

wait. do i use it on the gaming laptop and not the streaming/recording laptop?

[past basin]

If not, reinstall your GPU drivers and make sure the HDMI Audio driver was installed

Gaming laptop

That's where you're trying to split the audio

[fading latch]

that makes sense.

not sure why didn't think or know of that before this

i feel upset about this now

[past basin]

All good. Everyone expects the video to the be hard part, but it's thinking in audio that gets everyone 🙂

[fading latch]

now shall test it

omg it works

sweet mother of god

❤️ frendo

wish i figured this out a week ago. that would've been nice!

[past basin]

Heh, glad you've got it sorted 🙂

[olive furnace]

having this error 🙏

im not sure what the bottom says tho... LOL

issues fixed nvm

[burnt remnant]

so i've got some ghost process of 4k capture utility running in the background and it WILL NOT let me end it, this is all I get from task manager

seems force killing via command prompt worked, weird

[warped ledge]

strange. i'd advised rebooting to be safe

[oblique stirrup]

Hey guys i have a question in hope someone can help me making a final decision I have a 1440p 165hz monitor i want to record and stream using my laptop as 2nd pc and i want to get an HD60 X is it a good choice?

[warped ledge]

It is however Lee in mind the output will always be 1080p

[merry harness]

I’ve put my capture card in my recording pc. Ive got 2 monitors. Monitor 1 is my gaming one. Monitor 2 is my recording screen.

My recording pc detects the gaming pc and shows it in obs.

On the recording pc. I’ve got the out port going to one monitor and the gpu port going to another. Yet it’s not showing as a dual screen.

Is there any way I can do this?

Been trying for ages to word it

[past basin]

The HDMI Out port on the capture card is for HDMI Passthrough only - it'll only ever pass through the video signal it's getting from your Gaming PC rather than show as monitor out on the recording PC. It sounds like you only have one GPU connected monitor on the recording PC, so it's only seeing one monior as it should.

If you're trying to be able to swtich the monitor over when you're not gaming, check if it has another HDMI port or DP port on the back of the gaming monitor and switch modes with the buttons on the monitor itself to switch between PCs

[oblique stirrup]

So my recordings and streams will be output to 1080p 60fps

[warped ledge]

Yes

[oblique stirrup]

Ohh crap which one should i get then to at least get 1440p 60fps

[warped ledge]

4K X can do that, and more. Unless you’re looking for an internal card.

[oblique stirrup]

4k x it is then i also have consoles so a external is a better choice for me. Thanks for the help

[slim chasm]

Hello plz i want to capture my iPad screen to tiktok live studio for gameplay should i get the hd60 S or the S+

[hasty ether]

Anyone know how to fix audio bugs with hd60x when I record my Xbox through obs it’s all glitchy

And isn’t rendering correctly

It records gameplay fine but the audio is all messed up

[warm totem]

Mine is corrupted help

[past basin]

This usually happens when VRR is enabled, and either the card's VRR and Monitor's VRR are different spec, or one of the two dosen't support VRR at all. Try turning it off in your Xbox settings, under the video modes.

[past basin]

Depends how it's glitchy. Happen to have an audio sample? There's clipping if the card's internal volume is to high (mostly with 4K X), theres crunchy when the bitrate or depth is off, and there's distortion from Audio Enchancements like Windows Audio Enchancements and/or noise suppression software.

(among other causes)

[hasty ether]

Here I’ll send a video of it

It’s really quiet tho and choppy

[hasty ether]

This is easy fix

[slim chasm]

🙄

[warm totem]

whats vvr?

[past basin]

Both of those cards are discontinued - but if you're choosing between them get the S+. HD60 S was replaced by HD60 S+. The S+ was replaced with HD60 X, and that now has 4K X available for the next step.
Without knowing what your computer specs are it's hard to make a solid recommendation here though

[past basin]

Variable Refresh Rate

Give me a minute to get my Xbox booted and I can tell you right where that setting is to

[hasty ether]

this is the audio that im getting

[past basin]

(It's locked off on mine as my display doesn't support it at all, but there on Video Modes).

[hasty ether]

wait nvm thats no audio

[past basin]

Okay, give me a min to get the headset to listen

[warm totem]

Had this problem when I decided to update it and I regret doing because it was fine

[past basin]

Could be a couple things - sounds like most of it is getting filtered out, but that could also happen if surround is on. First off, make sure the audio on the Xbox is set to Stereo Uncompressed.

[hasty ether]

Okie

The second video is another one

Where I increased audio

So you can hear it better

[hasty ether]

Variable refresh rate off

[past basin]

Yeah, just turn off Variable Refresh Rate down there - your's is set to Always On. If your card was 4K60 Pro Mk2, VRR only got added thorugh an update later, so that update may cause the Xbox to see it as available but your passthrough display may not support it.

[warm totem]

On the Xbox or elgato?

[hasty ether]

Xbox

These are my settings and recording works good for me

[slim chasm]

Ohh the specs are ryzen 7700X 32GB ram and 3080

[warm totem]

Oh that fixed it cheers

[hasty ether]

Yeye does your audio work when recording

[warm totem]

Yeah I'm chilling that was my only problem

[hasty ether]

Yeah both of them are stereo uncompressed

[past basin]

Other thing I woudl check is that Windows Audio Enchancements are off (assuming this is connected to a Windows PC). Press start, go to settings, system, sound, find the capture card and check towards the bottom for Windows Audio Enhancements. If it's there, turn it off. It can treat your capture card like a mic and cause issues.
If it's not there, press Windows Key + R, type mmsys.cpl and press OK. Go into the recording tab, find your capture card, go to properties. If it has an enchancements tab, turn the enhancements off. Then check Advanced. If it mentions enchancements there, turn it off.
Thurning those enchancements off can keep most pre-installed noise suppression apps from affecting your capture card audio

[hasty ether]

Connected to Mac:(

Lol

[warm totem]

Last question what do I mute through Obs so I don't hear the gameplay echo from my game then out through obs

[past basin]

Hm. Not familiar if Mac has any similar audio suppression, let me see if I can find out quick

[hasty ether]

Really appreciate it

I hate Mac but it’s only option I have

[past basin]

Turn off Audio monitoring for the capture card in the Advanced Audio Properties (assuming you're hearing the audio somewhere other than OBS yourself - this is accessed by the gear on the audio mixer panel). Leave it set to monitor off and you should be good.

[merry harness]

How do I hear my audio through the recording pc?

[past basin]

Depends on what app you're using, and what you're trying to capture (eg, dual PC or console)

[merry harness]

Pc to Pc

I got a Goxlr

[past basin]

oh. Yeah, I've no idea how it works with GoXLR - that's probably a better question for TC Helicon's discord.
If you're using it with OBS or something you should just have to add it as an Audio Input Capture and set the monitoring options to Monitor & Output on the advanced audio properties.

[past basin]

It looks like macOS has an Ambient Noise Cancellation option in the settings, if you go in to the audio. Check for your capture card listed under mics and if that option is on, turn it off

[merry harness]

what would the line in be?

[past basin]

Whatever GoXLR names it. I don't have one of those. If it's using your PC Line In it'd be named after your sound card (Eg Realtek). But if it's USB, I've no idea what GoXLR names it

[hasty ether]

So this would be in Mac settings or obs?

[past basin]

Mac Settings (unless you applied a noise filter in OBS too).

Was trying to find screenshots of exactly where it'd be, but no luck.

[slim chasm]

@past basin

[past basin]

I'd still suggest the HD60 X. HD60 S+ if the S and S+ are your only two options. This assumes whatever adapter you're using outputs at 1080p

[slim chasm]

Thank you

[slim chasm]

Cuz it’s from tiktok and i normaly stream on 1080 60fps

The only reason. I want to get a capture card is because as of now I can’t charge my device i am able to output video from my ipad to tiktok studio with one cable but I can’t charge and i still can’t find an adaptor that have 2 type c output one for charging and other for display

But with elgato i will be able to get the adaptor hdmi and type c

[past basin]

There are power splitters for the iPad too that can let you do that. Charge on one port, and use data on another. Look for a USB-C PD splitter. (PD is Power Distribution). Should give you one port with charge, the other with data. Make sure it's USB 3.0 speed if it's transferring video.

But yeah, a HDMI adapter with PD in should work too

[hasty ether]

Arcsane would having the mic/aux like this effect the game audio

[slim chasm]

Thank you very much

[past basin]

depends on if the mix/aux is set to your capture card or not (under settings > Audio in OBS). Otherwise it should be fine, but if you're doubled up on the capture card it could cause issues

[warm totem]

I've muted everything and I hear it through my other monitor. My problem is that I hear everything from my capture card while playing obviously wanna hear it only though my game and it being echoed thanks

[slim chasm]

So when ever they say it transfer data do that mean also video?
cuz i see some that say not for monitor

[past basin]

Monitor in this case is Audio Monitoring. You've got all those set to play to yourself and not the recording or stream. They need to be monitor off.

Monitor is for you to hear. Output is stream and recording. (So monitor off, is output only - lets it go to stream and recording without you hearing another copy)

[past basin]

Generally yes - though do make sure they list monitor. The monitor ones will usually have faster data transfer rates than the ones that don't.

If they don't list monitor explicityly, look for "DP Alt Mode"

[hasty ether]

How do I delete it

[slim chasm]

Thank you very much

[past basin]

Just check in your audio settings and set mic/aux to Disabled.

If it's your actual mic there and not the capture card it should be fine though

[warm totem]

All disabled and can still hear it though speakers

[past basin]

They're all set to monitor off and you're still hearing it through the speakers?

[warm totem]

Think its through the 4k tool

[past basin]

Wait are both 4K Capture Utility and OBS open at the same time?

[warm totem]

Yeah

[past basin]

Close 4K Capture - if you're using that to get the video, don't. Add your capture card directly to OBS as a Video Capture Device.

[warm totem]

I closed it but still have an echo

[hasty ether]

So is this bad?

[warm totem]

Everything is set up on Obs I just have this problem only

[past basin]

You're just doubled up there - assuming the Audio Input Capture is your capture card, then if you also have mic/aux set to the capture card it's there twice. I'd normally disable it there and add it as audio input capture so you can actually name it after your capture card. If the Audio Input Capture you've got added to OBS is your actual mic, then having the capture card as mic/aux will work - but still get's confusing.

[past basin]

Do you stilll hear the audio if you close OBS entirely?

[warm totem]

No

[past basin]

Restart it - it's possible there's a hiccup here. Sometimes when changing OBS Audio settings certain settings won't take effect until a restart

If everything is set to monitor off, then OBS should not be sending the audio to speakers

(and if anything else were, you'd still hear it when OBS was closed)

[warm totem]

Can't tell which one it is because the volume bars don't even move

[past basin]

Right click the audio panel and click unhide all.

it's possible the thing you're hearing it on is hidden

oh wait. Another thing to check - go to the properties for your capture card in OBS Source list. Go to the bottom - make sure the audio is set to "Capture Only" in the dropdown

Like that

[hasty ether]

Why it sound like that

Why can’t jsut work

[warm totem]

Where's properties

[past basin]

Right click it, properties is at the bottom

or click it and click the gear icon at the bottom

[past basin]

Yeah this still sounds like there's noise suppression turns on somewhere. Do you get the same audio problems if you use it with another app like Quicktime to test it?

[hasty ether]

I’ll try that

[warm totem]

Legend that fixed it thanks so much 🙂

[past basin]

Glad you've got it sorted! Sorry it took a moment to think of that one - that issue only comes up every couple months or so, I keep forgetting to check it 🙂

[hasty ether]

Is QuickTime just like obs

[past basin]

Sorry is that in Quicktime it's just like OBS? Or are you looking for the setup doc?

[hasty ether]

Idek

How do I test audio through QuickTime

I have the app

[past basin]

sec, there's an Elgato setup doc for that, let me find it

https://help.elgato.com/hc/en-us/articles/5706462847757-Elgato-Game-Capture-HD60-X-How-to-record-video-using-Quicktime-on-macOS

[hasty ether]

Yeah works great in quick time

Should I just use it over obs lol

Can I add a mic to QuickTime tho

[past basin]

I don't think Quicktime will let you add a mic (while using the capture card as one for audio in), that tells us the issue is in OBS though

So we can sort that out

Disable the mic/aux feed in the settings we were looking at earlier. Add the capture card again as an Audio Input Capture

odds are OBS is incrroectly treating it like a mic feed and trying to filter it

[hasty ether]

Okiedokie did that

Just restarted obs

And re added everything

Still doing it tho

I can show you all my settings on obs

Or maybe it’s on my Xbox

I’m clueless tho

[past basin]

if you right click the audio input capture, and choose filters, is there anything setup there?

[hasty ether]

Nope blank just like yours

[past basin]

hm. So we know it's OBS that's affecting the audio, but not immediately why. Are you listening to the Xbox through the audio too? or is this audio problem just in the recordings?

[hasty ether]

Just In the recording

Audio works great

I have a plug in mic through my controller

But when recording

It just doesn’t render right

[past basin]

What is your Audio Encoder set to here:

On mac I think it should be CoreAudio AAC

[hasty ether]

The only option is aac default

[past basin]

hm. See I don't have a mac so I'm getting stuck here now. This might be something better to run through the OBS Discord since we know that's where the audio is getting distorted now. They've got a whole channel for macOS support and another for audio issues.

My best guess is it's still applying a filter somewhere -I just don't know where

So the folks over at the OBS community (https://www.obsproject.com/help ) might have some better input

[hasty ether]

Alright appreciate it a lot, thankyou for your help and what you’ve done

[past basin]

Yeah, sorry I'm drawing a blank on what's going on there - but at least we narrowed down that it's not the hardware

[hasty ether]

Yeah I’m clueless about Mac as well

[past basin]

Might just need to reset the OBS profile and set it up from scratch, if the OBS community doesn't have any suggestions

[hasty ether]

you most likely have voice isolation on for your capture card input

That’s what he said

So I just put it to standard

And it worked lol

[past basin]

That's a mac setting I take it?

The benefit of having someone who actually works with macs 🙂

[hasty ether]

Yeah lol

[past basin]

Might be better over in #community-resources if that's a audio setup guide

Left here it'll probably scroll away too quick 🙂

[lime dome]

ok thank you

[past basin]

No worries, good luck with it

[lament notch]

Hey Elgato Discord!

I just recently purchased an Elgato Game Capture Neo to replace my HD60 that stopped working. I record on many devices, but I’m trying to set it up for my Xbox Series X, connected to Macbook Pro 2019. Right out of the box, I’m getting a black screen in OBS. Passthrough works fine, as I can see and play the Xbox on my TV. All HDMI ports are properly connected. I’ve tried different USB connections from GCNeo -> Mac, including a USB hub and a USB-to-USBc converter (the USB connection it came with out of the box is USBc-USB so I need a converter of some sort). I’ve been through every troubleshooting guide I can find online. OBS has permission to Screen & Audio Record in System Settings. I’ve properly added Game Capture Neo as a source in OBS. Nothing is working, and I’m stuck feeling like I wasted $120 to be right where I was with the non-functional HD60.

Hoping there’s a simple solution. :/

[past basin]

Make sure your converter is rated for USB 3.0 speeds. A lot of those are only USB 2.0 and will cause the whole USB connection to slow down to 2.0 and then you won't get video.

Alterantively use a USB 3.0 or faster USB-C to USB-C cable

If everything is USB 3.0 make sure the macOS privacy settings aren't blocking the capture card from some apps, as the OS treats it like a camera (https://help.elgato.com/hc/en-us/articles/360036388751-Capture-Device-not-working-with-macOS-Adjusting-Privacy-Settings) which I think you've already done, but there's the guide just in case

Likewise try it without the USB hub

(if you have to use a hub make sure it's also rated for 3.0 speed - depending on what's connected you may also need a powered hub)

[lament notch]

My USB hub is 3.0. Using this one here:

https://www.qgeem.com/products/usb-c-hub-4-in-1

[past basin]

That hub has both USB 2.0 and 3.0 ports - are you in the right one?

[lament notch]

That's a good point, I hadn't noticed the difference. I believe I've tried both but I'll give it another shot now.

Regarding Privacy and Security, OBS has Camera and Microphone access. GCNeo does not appear on the list.

[past basin]

Don't forget to restart OBS and readd the card if you switch ports (when you change ports the USB mapping changes and OBS can wind up thinking it's a different device)

[past basin]

Good to know - not sure how that looks since the guide is on an older version, and I don't have a mac on hand myself.

[lament notch]

Still getting the black screen.

[past basin]

Is there a display in the HDMI out on the card?

Other than that I would check in your Mac's System Report (System Settings > General > About > About this Mac > More info), find the card and make sure it's getting a 5 Gbps connection

(under the USB section)

Also try the card with another app like Quicktime

(Have to step out a little bit, back in like 30-60 min)

[lament notch]

Not quite sure what this is/where to find it.

[lament notch]

I'm not quite sure how to pull up the capture card in QT. Pretty new to a lot of this, I have only a little capture card experience with the HD60, which I primarily used to record game playthroughs to a hard drive. Using Game Capture HD was pretty simple... just plug in, make sure it's saving to the right drive, and hit Record. I was kinda hoping Neo would be even more streamlined.

[marble copper]

Anyone have any luck streaming with a retrotink 5x to a 4K X capture card? I’m not getting any audio out of it to my tv or to my stream

[lament notch]

As a side note, I’ve added multiple sources to OBS in the process of trying to solve this issue (like testing my HD60 with OBS), and every time I try to delete one to keep the interface clear, OBS crashes. When I launch it again, the sources are still there. This happens EVERY TIME.

Not really an Elgato issue but there may be a known fix for this, or may be related to the black screen.

[past basin]

Neo is relatively when it doesn't hit a hiccup like this. It should just be plug in, add to OBS and go.
That said you can try it with Quicktime following this - https://help.elgato.com/hc/en-us/articles/5706462847757-Elgato-Game-Capture-HD60-X-How-to-record-video-using-Quicktime-on-macOS

[past basin]

How does the audio on that connect? Just over HDMI? Does your 4K X get audio with other devices?

[marble copper]

Just over hdmi yes! And yes it only has issues with retrotink I’ve been using it with steamdeck and ps5 with no issues!

[lament notch]

Okay, yeah the video shows up perfectly fine in QT.

[past basin]

That's a good sign at least. Means the hardware is fine, just have to check what's up with the OBS Setup. Are there any other video sources on the same OBS Scene that might be positioned above the capture card on the list?

(close QuickTime before reopening OBS though - only one app can use the card at a time)

[past basin]

Hm. That sadly eliminates most of what I'd suggest. Does the Retrolink send normal uncompressed stereo over the HDMI?

[past basin]

Yeah that's about how I'd expect that to look. What do the properties for the Neo look like?

[past basin]

What are your options on input format there?

[past basin]

Try setting that to NV12 and see if anything changes

Because you set the resolution specifically instead of defaults, there's some other things to set incuding that format. You can try setting the framerate to 60 as well

[lament notch]

I tried adjusting the framerate but when I select Rational it auto-resets to Simple.

[past basin]

Simple is fine. It just needs you to fill out the second box there

60 should show up since it's pretty standard

[lament notch]

Got it. And there's my video. 👏

Thought I tried adjusting framerate before and it wouldn't let me change it. Either way, worked that time.

[past basin]

Nice! Glad you've got video now 🙂

[lament notch]

Now if I can just figure out how to delete sources without the whole app crashing I'll be set. 😛 That's an OBS issue though.

[lament notch]

Appreciate the help!

[past basin]

No worries, glad it's sorted out!

[past basin]

There's a log that might help with that too - under the help menu there's a section that'll let you open the folder with your old OBS logs. Might be able to get a hint as to what's crashing it there. Worst case, delete the OBS profile and start over

[lament notch]

Just tested recording, there's no audio. I'm sure that's just a toggle somewhere I'm missing?

[warped ledge]

is this with a chatlink? maybe analog?

[past basin]

Depends on how things are setup, and if there's a headset connected to the Xbox. If there's a headset connected to the Xbox you can change the settings to send Game Audio and XBox party chat to both places at once (this doesn't work with some in game chats or on console Discord though). To do that you'd want to go change the Xbox audio settings

Specifically in the Audio Options, make sure Party chat is set to Headset & Speakers, and that the option for "Mute speakers when headset is attached" is turned off

[lament notch]

No headset. Just need it to record base game audio, I'm only doing story playthroughs and such.

[past basin]

Okay, then add Game Capture Neo to your sources again as an Audio Input Capture. I forgot this was a mac sorry - it can't pull audio through the video using DirectShow so just add the card again to pull it from it's audio interface

[lament notch]

👍 That did it, thanks.

[past basin]

Perfect

[rose cosmos]

does anyone have an issue where using their 4K capture crashes discord when they close it

[slim chasm]

@past basin good morning bro this will work rite?

[elfin acorn]

Hi All. anyone got the 4k Pro and having issues getting output with HDMI on some monitors? really struggling here and cant find an answer

any help would be greatly appreciated

[shut socket]

what monitor? Some don't support 4k

[elfin acorn]

MSI Optix G24C6

[shut socket]

also your hdmi cable needs to support 4k (yup there are multiple types of hdmi cables as well...)

[elfin acorn]

yeah im using the one that came with the elgato. the output works on my widescreen monitor (use for work) but not the gaming MSI monitors.. yet then i plug the console directly in to the monitor it works. it seems to be the output of the elgato just cant link to this monitor

and its really grinding me xD

[past basin]

Does the video capture fine, but fails to show up on the External monitor? If so try changing the EDID input mode to "Display" in the 4K Capture Utility settings (under device tab), or Capture Devie Utility if you're on on a mac.

[elfin acorn]

il try this. capture is fine. i see the input on my PC through OBS and everything, but cannot get it to work on the monitor as you stated

oh its already on display

[past basin]

If it's already on display try setting it back to merged (the default)

[elfin acorn]

unfortunatly still saying No Input 😭 this is driving me mad

[past basin]

Still working on the video capture though right? Just not the display? Might as well try the last EDID, Internal. But then set the EDID(Internal) box to 1080p to match the monitor you're trying to use and se if that helps.

If still no go check if the monitor has a compatibility mode, or even a HDMi 2.0/2.1 toggle

[elfin acorn]

still all works through capture utility. literally this display is the only issue. theyre brand new screens which is more infuriating.

[past basin]

Might even want to try using the second HDMI port on the back to see if anything changes

Just in case it's trying to use the other HDMI port for some reason