capture-cards

[warped ledge]

Please see my video in #community-resources it can help

[valid dove]

ok tks

[empty breach]

before i lose my mind over trying to figure out what keeps "taking control" of my el gato hd60 x, how can i figure out what application or software is using my el gato footage? I have closed basically everything that id think would conflict with it, like OBS and discord, and even browsers to be safe. i have even tried the microsoft program locater application where you copy/paste from properties, but had no luck.

[past basin]

If it's Windows 11 you can find this in the Camera Privacy settings (press Start > type camera privacy and it should come up). There's a recent activity section that shows everything making calls to use a camera (which the capture card shows up as to Windows)

[empty breach]

unfortunately i have win10 so i cannot try that method, thank you though

[past basin]

Technically HD60 X is a HDMI 2.0 card, you can use 2.1 cords with it, and it is in fact ideal as they give more room for error, but the card will still only run at HDMI 2.0 mode. Regarding your other question - these are the modes supported by HD60 X officially https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions - it does include 1080p 240 in passthrough (though it will only capture that up to 120).

[past basin]

Ah, I'm not sure for Win 10 tbh. It's possible it may have similar settings in recent updates - I haven't used it in a while. If I come across something I'll let you know. But usual culprits are anything that uses a camera - teams, discord, zoom, some websites. Good luck tracking it down.
If this error is coming up in 4K Capture Utility you may also wish to try something like OBS Studio to see if that has the same issue. It's rare, but I have seen 4KCU get blocked out specifically. If the card is always blocked, make sure Windows Privacy settings allows apps to access your "camera" - see https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

[past basin]

@green garden When you say the audio is not caputuring game audio, do you see the meter moving for the audio and just don't hear it, or nothing at all? What are you trying to capture (eg, ps5, xbox, dual PC setup)?

[green garden]

I can share my Twitch VOD and my OBS Screenshots, basically I am using an HD60 X to capture my Game audio and after stream I go back to check my VOD the Audio is too low

[past basin]

Ah, so it is capturing, just too quiet?

First thing I'd check here is Windows sound settings levels for that card. Press Windows Key + R, type mmsys.cpl, and go to the recording tab. Find your card, select it and select properties. Go to the Levels tab, check that it's turned all the way up. Press okay. While you're at it, go to the communications tab and set it to "do nothing" just in case it's turning down the card while your mic is active.

[green garden]

Thank You So Much, I will Check this by streaming in sometime and would require assitance if this persists further

[past basin]

Sounds good - keep in mind though to check the levels option too. Not the volume mixer. You're looking for this one

[balmy matrix]

idk if this is the right channel to ask but its related to capture card.

so i am trying to do a dual pc setup using the elgato capture card and I saw a video from elgato that says I have to connect the usb end to the streaming pc and the hdmi port to the gaming pc but my gaming pc has 3 display ports and 1 hdmi port which my monitor is being used as it takes hdmi but I don't see the card at all when I tried to find it. Am I doing something wrong? idk if this makes sense.

[warped ledge]

IN connects to the Gaming PC, Out Connects to the Gaming Monitor/TV, and the uSB connects to the Streaming PC.

[balmy matrix]

i think i got it thank you so much

[warped ledge]

glad I could help

[next yew]

@warped ledge hey i just wanted to check in and see if there was anyway that i could cast the audio differently

[balmy matrix]

now i'm trying to figure how to get my gameplay and game audio from the gaming pc to my streaming pc showing up on obs.

[warped ledge]

I have a photo somewhere here. Hold a sec

[warped ledge]

Make sure to do this on your streaming pc.

[south fox]

ive set up a new PC and would like to assure that im getting the lowest latency while capturing my PS4 via OBS through my Elgato HD60x. what is the best way to go about this?
i remember when i first started trying to capture my PS4, i was told i should bypass the Elgato app and just capture straight into OBS's Video Device capture.
i would also have problems with my Elgato either if i would plug it into my SS10 port, or unless i would plug it into my SS10 port, but i cant remember since i rarely capture console. is there anything specific i should focus on now?
thanks in advance.

[drifting glade]

is its normal for a 4K X to have sub 60fps in the preview?

i know its not my hardware, drivers, firmware versions, etc.
i know im fine with a founders 4090 and a 12th gen i9 Skull with 32 gigs of ddr5

[drifting glade]

Pretty sure it’s in the recordings too, honestly I forget if I checked because it’s about 7 am

Going to sleep now

[craggy relic]

Hi, I have a elgato hd60s+ and it was working fine before, and the quality is great on obs but now the audio won’t come through to obs or the elgato 4k capture app, I play on Xbox and I use obs to record and idk what to doooo

[craggy relic]

Nvm it’s fine now

[south fox]

yeah so my capture cards audio crackles if i plug it into the SS10 port on both of my PCs

i think ill file an official tech support ticket though

unless someone has advice

which is weird because my Focusrite 8i6 acts up unless i plug it into my other SS10 port

[proud spear]

Hey I just got my HD60 X and Im using it with the ps5 and everything is plugged in correctly I already turned off HDCP and my ps5 is displaying good but when I go to make the video capture on obs nothing pops up on the preview not even a black screen

[balmy matrix]

ok thank you. Do i have to download/install anything or do anything on the gaming PC?

[warped ledge]

4K Capture Utility & OBS.

[drifting glade]

.

[drifting glade]

do you know if its posible to reinstall the firmware on a 4K X

its the only thing I can think of to get this card to record in more than 30 fps

when I first plugged it in I updated it

it did some weird things then failed

i replugged it back in and it said the version was MCU (Invalid) and then after a few minutes it went back to normal

[warped ledge]

It’s a fairly new card. Elgato would be the only one to suggest a firmware update currently.

[warped ledge]

Sounds scary like bricking… reach out to #official-tech-support

[past basin]

Can you confirm your card is running on a 10 Gbps USB connection and not 5? Your video modes are limited if you're using 5Gbps, and 4K will only capture at 30fps in that case. (modes that are available in 5Gbps mode are listed here at the bottom chart: https://e.lga.to/4K_X_Resolutions )

If you're not sure how to confirm, try running a tool called USB Tree Viewer from https://www.uwe-sieber.de/usbtreeview_e.html and look for the summary for your card. For example here is my HD60 X. You can see that the device is connected at SuperSpeed which is 5 Gbps, but the port supports SuperSpeedPlus which is 10. In your case, all three of these need to show SuperSpeedPlus to run 4K X at full speed and get full resolution support, including 60+fps at 4K.

[drifting glade]

Thanks for the really in depth message

I was tested with every port on my pc

All usb 3.1 and higher ranging up to 3.2 gen 2x2

With thunderbolt 4 as well

So theoretically I shouldn’t be having bandwidth issues

But I’ll check using the tool you sent

[past basin]

What does the summary look like? SuperspeedPlus on all three speed listings? If not that can help us find a bottleneck.

[drifting glade]

Also I’m testing on 1080p60 at the moment

Not 4k lol

[past basin]

Ah fair.

[drifting glade]

Maybe I’m maxing throughput on the USB controller

But I’m pretty sure I tested with most peripherals disconnected

[past basin]

That could be as well. Though at 1080p on a 3.2 Gen 2, you'd have to be running other HD video devices pretty much to max it out

[drifting glade]

And i doubt what I have plugged in reaches the theoretical possible minimum for my max throughput (40 gigs)

[past basin]

(or recording to an external SSD over the same USB bus)

[drifting glade]

Yeah that’s why I’m thinking it’s a firmware issue because of what happened when I first tried updating it

I’m obviously using the hdmi and usb-c that came with it as well

[past basin]

It showing invalid a moment is normal as the software and card sync up if you'd only just updated

What app are you recording with?

[drifting glade]

That’s good to know however I still find it weird it “successfully updated” after telling me it failed

[drifting glade]

Testing with OBS, Streamlabs OBS, and the 4K capture utility.

But I prefer OBS because I can disable buffering (which, no, is not the cause of this issue)

[past basin]

I believe that usually refers to the Audio buffer, tough it's been a while since I looked.
What's the source device? PS5, Dual PC, etc?

[drifting glade]

Tested mostly with a PS3 Super Slim (legally bypassing HDCP for legal personal purposes), an Xbox 360, and a Nintendo Switch.

I tested momentarily with my PS4, PS5, and my Xbox One S though.

And it shouldn’t be a source issue because when when I use passthrough I Get the full 1080p60 in my tests

[past basin]

I'd just leave the HDCP bit off if no one asks - surprisingly some regions don't have clauses allowing personal use. But regardless.

If you use 4KCU does it show the source coming in at 1080p60 up in the top right? And does it list anything different for capture?

[drifting glade]

Figured I’d leave it in since where I live it’s legal, plus I bet somebody would have found it weird I can capture my ps3.

In 4KCU it shows 1080p60, correct

Even on the recorded file itself it shows 1080p60 in details on windows explorer properties

It’s definitely not reaching 60fps though

[past basin]

In both recording and preview or just preview?

[drifting glade]

I’d I really wanted I could provide undoubtful proof but I don’t have time at the moment.

In the recording and the preview

[past basin]

Actually and chance you have a short sample showing the issue? You can dm it if you like

[drifting glade]

Would be easiest to send a side by side comparison on passthrough vs capture

Is the preview supposed to reach 60fps?

If so that would make it easier

[past basin]

Generally it should, yes. I have seen issues where things cause it to not - usually GPU problems or something like a 75hz montior where the 60hz preview just gets torn up. But I wouldn't expect that issue over all those different apps

[drifting glade]

I’ll just do a side by side then, but it’ll take me a minute to set up everything. I’m in the middle of shifting stuff around and whatnot.

[past basin]

Also that's fair - I get a number of questions on that occasionally - usually have to recommend a component cable setup and upscaler (proper one if they can swing it) since can't get in trouble for bypassing the HDCP if it's not applied to the analog video to start with 🙂

[past basin]

No rush - I'll be back and forth here for a bit with chores and stuff but will check in shortly.

[drifting glade]

Smart lol

[balmy matrix]

but i have the elgato HD60 S

[past basin]

4K Capture Utility works with HD60 S. It will also work with OBS if you've installed the drivers - https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

But looking back at the original question those are for the streaming PC

[drifting glade]

Bruh I have to update my Xbox in order to show the game lol I might just do my ps3 because it’s very obvious in its XMB

[past basin]

If you're looking to split the audio at your gaming PC you can use Elgato Wave Link if you have a Wave Mic or Stream Deck+. Or you can look into an app like Voicemeeter Banana. There's also Elgato Sound Capture that's bundled with Game Capture HD, but the app itself has been disconinued (though still avialable for download with the Game Capture Bundle from here: https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows )

[past basin]

Whichever works, I just want to see a sample so I can see if it matches any of the patterns of interference I'm used to seeing

[balmy matrix]

what is the 4k capture utility for? Because all I need is the game capture and sound capture to get the game and sound from my gaming PC to be able to have it show up to my streaming pc.. and should i get all of these programs on both PC's?

[past basin]

No, that why I was looking back on it there. If you're going to listen to the audio on your streaming PC just set your audio ouput in Windows to your HDMI port (in some cases you may need to install the full version of your driver software for this).

If you want to listen to the gaming PC at the gaming PC and still send a copy to the streaming PC you would need an application like Voicemeeter Banana setup on the gaming PC to send the audio two places at once (two other options mentioned in the previous message as well are Wave Link which has a hardware requirement and the now discontinued but still useful Sound Capture).

[balmy matrix]

well i want the chat/viewers to be able to listen to the audio and see the game when streaming

and yes I wanna be able to hear the game as well but from the youtube videos I've seen i don't need voicemeter at all.

[past basin]

You can do that in either setup. The question is where do you want to listen to the game from? The streaming PC or the gaming PC? If you're listening at the streaming PC, just send all your gaming PC audio to the HDMI port, and setup your streaming PC to listen to it (with OBS you would need to set the capture card to monitor and output for example)

[balmy matrix]

oh i want to be able to listen to the game from the streaming pc so i can be able to still hear sound alerts and talk to people on discord while streaming.

so yea all of it will be on the streaming pc so I'll set everything up on the streaming PC

[past basin]

In that case you shouldn't need anything else on the gaming PC - just set your Windows Audio default to the HDMI output on the gaming PC. Then on the streaming PC make sure you're setting your capture card to mointor the audio (monitor is audio you hear, output is audio your stream and recordings hear)

Good luck with it

[balmy matrix]

so no downloads or software or drivers i need to install or programs to install?

[past basin]

Not on the gaming PC. Just change your Windows Default Audio device.
If the HDMI port doesn't show up as an audio device you may need to reinstall your GPU driver though

[balmy matrix]

ok i'll try it out, thanks a lot ❤️

[past basin]

No worries, good luck with it!

[warped ledge]

Thanks it’s been a busy day at work. I haven’t had any time to check anything. We have someone unexpectedly out today. Chaos

[past basin]

Ah fair enough. It's a holiday here in Canada for Good Friday so I've had time to stick my head in here earlier than usual between chores.

Hopefully they're not going to be out long term and mess up your schedules

[warped ledge]

Nah, it’s the same here. We’ve just been a little overloaded with the unexpected work.

Barely caught up

[past basin]

Are these PCs using a B450 motherboard by any chance? There's an issue being tracked with those in particular where the audio is distorted using their 10Gbps port, but it works fine with their 5Gbps ones.
If not then, yes I would suggest what you tried earlier. Mute your HD60 X in OBS, and add it again as an audio input capture, as that works around an issue where OBS can get blocked from changing the sample rate and other settings over the video feed.
You may also want to make sure Windows Audio Enhancements are disabled on your capture card in the Windows Sounds Settings, as that can also distort the audio. https://imgur.com/a/evkPsMP

As for lowest latency, the audio latency on the card is paired with the video decode latency. And HD60 X is a 5Gbps card, so you don't have to run it in the 10Gbps ports, as that won't speed anything up. Most of the latency comes from the hardware - at 1080p in OBS that card usually has ~31ms delay. Some of it comes from rendering on screen so you can try other apps too, but they should all be very close on modern hardware.

[south fox]

only one is a B450 i think but yes

im getting like 200ms of delay

[past basin]

200ms? Is that using the card as it's own Audio Input Capture in OBS? Or through the video feed?

[south fox]

yeah, its own Audio Input Capture

[past basin]

Check if Windows audio enhancements are on too - that's been known to interfere and increase latency.
Is the audio synced with the video? And I assume there are no audio filters on that input capture?

[south fox]

im not sure im correctly navigating there?

[south fox]

audio is pretty synced to video, no filters

[south fox]

to get Wave Link do i have to install the Elgato drivers? i didnt do that, i just plugged my Elgato straight into my new PC. should i download the drivers?

[warped ledge]

you just install wave link, but that's a question for #wave-audio

[past basin]

Wave Link is also only available with specific hardware - it just happened to be the screenshot I had on hand showing where audio enchancements are sorry

If you have a Wave:1, Wave:3, Wave XLR, or Stream Deck+ you can use Wave Link

[south fox]

yeah then i cant even see those Audio Enhancement options

[warped ledge]

no, unless you have a device to unlock software usage.

[next yew]

ok this is actually an issue, my headset will randomly make some alien abduction noises every 5 to 10 min. and the only way to stop it is to unplug the 4k 60 mk2

@warped ledge i hate to ping but im worried its messing with my pc

[south fox]

actually @past basin its a B650E motherboard, not B450

i doubt that makes a difference but yeah

[dark furnace]

Hi

I have a few questions

If someone could help I would appreciate it very much

Awhile ago some friends of mine gave me the advice of buying a capture card and so I did. I bought Elgato HD60X

Then I found out from an OBS Discord channel that you only use Capture Cards for consoles is it true ?

I thought I could use the Capture Card on my laptop to not put so much stress on my Graphics Card anymore and for it not to heat as much but apparently I was wrong

I found out this when I tried to reach out to someone to help me fix my resolution issue in OBS, I am talking about the black borders

[past basin]

You can use a capture card with a PC as along as you have a HDMI out port. It is recommended for Dual PC setups though, not single ones though (and console - PC setups). There's not much benefit to using a capture card in s aingle pc setup because your GPU and CPU still have to do the software encoding, so Software capture like OBS works pretty much as well then

With a dual PC setup you can game on one, and send the video to another to move the video encoding wordload off your gaming hardware

2560x1600 isn't a supported resolution for HD60X though, which is why your card is scaling up to 2160p. You may have to manually crop off the edges with OBS's scene tools to get rid of the letterboxing there. I'm assuming the 1600 resolution is your laptop's panel and you're cloning the card?

[past basin]

Probably not - still getting the extra latency? If you wanted to just remove audio latency we could run the sound through your PC's Line In jack with a Chat Link or aux cable instead - that way it's no longer synced to the Video delay.
You may also see some minor benefit from turning off HDR, as that increases the delay on the video in some cases.

[south fox]

the PS4 slim has no lagless external audio capabilities

i had to order another PS4 on eBay with Optical Audio Out and im praying that works

[past basin]

The headset jack on the controller would bypass the additional latency of the capture card though

[south fox]

i forget why but there was a reason the controller method didnt work for me

i think i couldnt find a way to assilimate it with my Focusrite Scarlett

[dark furnace]

Thank you so much for clarifying, a bit sad that I don`t benefit from a single pc setup at least 10% and yes the resolution of my laptop is 2560x1600

Do I get any benefit from cloning the card ?

[warped ledge]

are you doing a dual pc setup?

[past basin]

Single laptop. Sorry was out getting food just seeing they replied now

[past basin]

If you were using a HDMI 2.1 monitor with that setup, using a cloned card setup would let you run the monitor in HDMI 2.1 resolutions and refresh rates while running the card at 2.0 (since HD60 X is a HDMI 2.0 card). It may let you work around some issues where anti cheat apps interfere with game capture - but that's a pretty rare situation

All it really does in the end though is give you a HDMI IN port, so there's very little benefit with the single laptop since the video is already available on that.

[warped ledge]

accurate

[warped ledge]

I'm a bit lost, you have a 4K60 MK.2. If it's the PCIE card, make sure the connection is seated properly. As for audio static, what are your audio devices/interfaces?

[dark furnace]

Once again thank you for explaining

[robust fiber]

Hello! I've got an issue right now with my HD60X that I just bought, where I've got my HDMI port plugged into my gaming PC, and the USB-C routed into my Stream PC, but for whatever reason, the image is just frozen. I cant seem to get it to update at all.

[warped ledge]

did you duplicated the screen?

[robust fiber]

I've got a dual monitor setup, and I'm unsure how to duplicate my main monitor over to the capture card.

[warped ledge]

I'll be back, but if @past basin beats me too it, I'll help in a bit.

[robust fiber]

Okay, thank you.

Of course right after I ask for help, it decides to randomly work. Thank you both so much for helping me out, and I'll stay in here incase the problem arises again.

[past basin]

This is what we call the Tech Aura. Just having someone around to help fix an issue often makes it go away 🙂

[robust fiber]

Okay, I've got one other issue. My audio is delayed in my headphones for some reason.

On stream its fine, but on my actual PC its delayed, and if I attempt to swap audio sources it cuts game audio from my stream completely.

[past basin]

Are you listening right from the PC itself? And using either OBS or StreamLabs?

[robust fiber]

Yes. In order to get my audio to work properly, I'm sending discord and such via Voicemeeter, but that audio is fine. My main issue is the ingame audio from my stream PC

I'm using Twitch Studio, but I'm not having any issues on stream directly.

[past basin]

Okay, if you're using OBS or Streamlabs, mute the capture card and add it again as an Audio Input Capture

There's an issue where pulling it through the Video Capture Device sometimes causes issues with sample rate and delay because it limits OBS's ability to change options

oh Twtich studio

hm. I'm . . not sure that has the same options

[robust fiber]

Hmm, okay. I'll try that, and report back.

[past basin]

About how delayed are we talking?

[robust fiber]

So for example in helldivers 2, I'll start firing a weapon, and about 0.5-1.5 seconds later, the audio of firing will start

Its not much, but its enough to throw me off

[past basin]

0.5 I could see being part of the capture delay - audio through the capture card is delayed by default to match the HDMI video processing delay. Over half a second is unusual though

If you want to bypass that you can run a 3.5mm from the source PC to the Gaming PC Line In instead

But then you have to sync it back up with the video in OBS (create two copies, one for you with no lag, one for the viewers with a sync offset). Sadly I'm not sure that's possible in Twitch Studio

[robust fiber]

Another thing is that this isn't with the actual stream. Its only happening with the audio that I'm hearing.

Which makes me think its nothing to do with the card itself

[past basin]

That could be too

Try checking if Windows Audio Enchancements are on for that device (Settings > System > Sound and select the device you're listening on)

[robust fiber]

Could this be the issue?

This was turned on by default.

[past basin]

YEah, I'd turn that off

[robust fiber]

Alrighty, I'll report back and let you know. Thank you so much for the assistance :)

[past basin]

Also maybe home theature effects if it'll let you - I'm wholely unfamiliar with that one

Good luck!

[robust fiber]

Oof okay it made it slightly worse. Just to confirm, I should have the HD60X selected as my audio source, right?

[past basin]

in most setups yes

The fact it's only off in the monitoring is confusing. If you try a different audio device like your speakers instead of the headset, is it still out of sync?

[robust fiber]

Yeah. Its only out of sync while selecting the HD60X as my primary audio source.

[past basin]

Give me a minute, I'm going to see if I can install Twitch Studio and do the same workaround we use with OBS

[robust fiber]

Alright, no rush. Thank you again for your help.

[past basin]

No worries. If you're on Windows you might also want to try listening to it with 4K Capture Utility - that'll help us narrow down if the problem is specific to how it's setup in Twitch Studio or if we need to look into Windows Audio settings instead

[robust fiber]

Will do.

[robust fiber]

Okay, it is still delayed in 4K Capture

I just dont understand why. I'm using both cords sent by Elgato, so I doubt its delay from either of those.

One other note, this isn't a gradual audio delay. Its instant and constant.

I wonder. I'm gonna test something, give me a moment.

disregard those last two things

Or not. Okay, yeah now my problem is that I dont have game audio period.

[past basin]

What changed?

[robust fiber]

I closed Voicemeeter (how I get my Discord & Spotify audio)

[past basin]

And you lost game audio too?

[robust fiber]

Mhm

Even when reopening it, I cant get audio back now.

I've tried restarting the capture card as well

[past basin]

Okay few things to check. Is your Windows audio on that system still pointing to the Voicemeeter virtual connection?

[robust fiber]

At one point it was, but even upon trying it on standard, it still wasn't working. Ill give it another shot though.

Yeah, just tried it again and still nothing.

[past basin]

Something I should have asked earlier and can't remember if I did - were the headphones in the gaming PC or the Streamig PC?

[robust fiber]

Headphones are plugged into the gaming PC via a HyperX 7.1 Surround Sound USB hub

But I'm also getting no audio on the Stream PC. I checked it via 4k Capture

[past basin]

Okay, so voicemeeter was being used ot send audio to the headphone and the HDMI port at the same time. Just wanted to be sure I was visualizing that right

So now it sounds like Voicemeeter isn't sending anything anywhere

[robust fiber]

Voicemeeter is sending things is the odd thing.

[past basin]

Give me a minute I need to go boot up the Win 10 machine I've got Voicemeeter on

[robust fiber]

I've only got Spotify & Discord on there, not the game audio.

I can still hear both just fine through Voicemeeter, but I get absolutely nothing from the capture card

Would it be best to just attempt a completely fresh slate, with no Voicemeeter in the way?

[past basin]

No should be fine. So only game audio is gone correct?

Only from the capture card?

[robust fiber]

Correct. If I swap off of the capture card as my audio source on my gaming PC, I have game audio again. (swapping from the HD60X to my Headphones)

[past basin]

Okay so it sounds like something happened and Voicemeeter is no longer sending the audio to the HDMI out

[robust fiber]

I think I am going to attempt to just remove Voicemeeter to see if that is the issue. If it is, I'll just try and find a cheap-ish mixer of some kind.

[past basin]

You can try the Sound Capture Utility that's bundled with the old Game Capture HD. The app's been discontinued but generally still works fine

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows has a download link

You just load it up, go to the PC section and set the two output devices

[robust fiber]

I'll take a look at that too. Thank you so much for your help, Arcsane, genuinely. I'd be so lost without this, LOL.

[past basin]

(it won't allow any mixing in of stuff like mics and that like Voicemeeter but will get your game audio over)

No worries, audio is one of the biggest headaches in streaming

Good luck with it

[full leaf]

Arcsane is awesome!

[robust fiber]

10000% agreed!!

Okay. I have obtained audio again. My issue now is I can't hear it through my headphones, but I can verify I have actual audio through the capture card.

Oh, duh, thats why you provided the Sound Capture stuff.

[past basin]

Yep. It should set itself to the default audio device (turn it back to off if you ever need it to stop doing that). Then just go to the PC section, choose the HDMI and you headset and that should be it

[robust fiber]

Okay, so my next question would be how would I get my microphone over to my stream PC then?

[past basin]

Ah, that's one thing Sound Capture can't do (unless you also want to be hearing the mic in your ear at the same time)

[robust fiber]

Ahh I see. Hm, I shall figure something out, but this is a good step in the right direction.

[past basin]

Yeah - in the end you might have to go back over the voicemeeter setup.

If you have a Wave:1, Wave:3, Wave XLR or Stream Deck+ and don't mind connecting it to the Gaming PC you can do this with Wave Link too

[robust fiber]

What I might do, is use a spare discord account I have, and join myself into a VC with it, to kind of "force" my mic over, but I dunno how much that would screw with the quality of my mic.

[robust fiber]

I sadly have none of that. I'm working with no extra audio hardware

[past basin]

If you're not using the 3.5mm port on your PC, you can run an aux between the two machines. Feed it to line in on the streaming PC, and use windows "Listen To" feature to split the mic to go over that

[robust fiber]

Hmm, I'll take a look into that and see if I can find an old aux cord laying around somewhere.

[past basin]

To do that, on the gaming PC, press Windows Key + R, type mmsys.cpl and press OK. Find the mic in the recording tab, go to proeprties, and the Listen tab. Set it to Liten to this device, and choose the speaker output you're feeding to the other PC. Then run the aux cord over to the cyan coloured line in jack (pink mic usually works in a pinch but line in is the better option here due to speaker voltage). Add the line in to your app as an audio source

[balmy matrix]

So i manage to get my gameplay and game audio from my gaming PC to my streaming Pc using obs on my dual PC setup BUT my gaming monitor has speakers and the game/sound/music/broswer everything all the noise comes out of the monitor built in speakers, how do I disable that without cutting off the game audio and audio in general from going thru obs

hope that makes sense

[past basin]

Most monitors should have volume controls in the menu, just turn that down

If it has a 3.5mm jack you can also plug in a set of headphones or a dummy plug to turn off the speakers

[warped ledge]

Can’t they disable it in sounds?

[past basin]

Depends on the setup. Sounds like the card is in pass through, so if we turn off the HDMI audio they'll lose the feed to the streaming pc

[proven fulcrum]

could you send the sound capture download link?

[past basin]

It's part of the game capture HD bundle: https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows

[proven fulcrum]

I have that, but I remember you sent me a link before that was just sound capture and it worked good

[past basin]

Sound capture is its own app inside that bundle, but there's no individual download for just sound capture

[proven fulcrum]

got it thanks

[warped ledge]

i really wish there were for dual pc setups.

[past basin]

We can dream. I did submit that as a feature request once - but know telling how much of the same codebase it shares with the discontinued Game Capture HD I guess.

[stoic aspen]

Hey there,
I've got an Elgato 4k60 Mk.2 installed, and I'm sending another computer's HDMI to the Input at 1920x1080p
On the host machine I'm using OBS with a 1920x1080 canvas, although the capture looks quite blurry in the preview?

I'm not sure if I'm missing something here or this is normal

[warped ledge]

What’s the streaming PC’s base?

[stoic aspen]

In OBS? I've got it set to 1080

Although the actual source is insanely big, even though it should be 1080 as well?

I will also note - it is picking up the input as 2160 rather than 1080

[warped ledge]

Ctrl+F that so it all fits. Doesn’t look blurry, just tiny.

Yup, I figured it was 4K being downscale

[stoic aspen]

Interesting, because I have the gaming PC set to 1080 in Windows 👀

Any reason it's still being seen as 2160?

[warped ledge]

Your source is 4K, being output to 1080p looks fine.

If you captured gameplay

As for desktop stuff, yeah it’s gonna look tiny

[stoic aspen]

That's just it, the source should be 1080

[warped ledge]

Are you on a 4K monitor?

[stoic aspen]

It's 1440p, but I'm adjusting it in Windows

[warped ledge]

Change it in the nvidia control panel

[stoic aspen]

Ah that did it, thanks!

[warped ledge]

You’re welcome!

[stoic aspen]

Assuming I want to use 1440, how would I go about that? That's what it was by default and it was seen as 2160 👀

[warped ledge]

1440p is 2K I mixed up my formats.

[stoic aspen]

Gotcha alrighty

[deft zinc]

Is anyone else having this problem? this happened twice now. My xbox One X is connected to my 4K60 Pro MK.2 then to my 4K monitor which works fine. My setting in 4K Capture utility is set to recording in 4K60 but then I click start recording it records in 1080p59.94 despite it being set in 4K.

[warped ledge]

Could be the game resolution.

[pallid osprey]

Hello! I was wondering if someone knew a way in which I could reduce my latency, I'll list down my setup:

Nintendo Switch (IN) > 4K60 Pro MK.2 > PC Monitor (Out) > 4K Capture Utility

Should I use any other software or any other piece of hardware? It's really annoying for those action packed games such as Smash Bros.

[warped ledge]

This card shouldn’t have that much latency. What the is delay?

[pallid osprey]

how can I see that?

[past basin]

How long do you feel the delay is. Very short, half second? Getting an actual number takes expensive, specialized testing gear.
a 4K60 Pro Mk2 running at 1080p60 in SDR to match a Switch usually has about 60-70ms delay though OBS.
Most of your delay with running a capture card is hardware based, for the time it takes the chipset in the card to convert HDMI into something a computer can use. Additional delay can come from the app you're using (if one feels long try another), or even if your PC's monitor isn't set to a gaming mode (when not in gaming mode they often add extra image processing to punch up the image, which can cause more latency).

[warped ledge]

Thanks, I was busy indulging in shenanigans

[past basin]

I saw. Comfy in the timeout box with your ice cream? :p

[warped ledge]

Klover said I can have some, so I’m good!

[pallid osprey]

Helloooo

thank you very much for the support, I tried running the capture through OBS and worked out better, If I had to say, using Super Smash Bros as an example... Jumping took the same time as me pressing the button as far as I could and still having time to bring my finger back, making the short jumps impossible or at least forcing me to get used to it and then back to normal when not playing on PC

But in OBS is imperceptible, it does allow me to make short jumps as easily as on a TV screen

[past basin]

Glad to hear you were able to work around it with OBS!

[worldly hamlet]

[haughty tendon]

plugged in 3.0 tried using elgato facecam wire as well, drivers are updated, tried a C-C also same results.
hd60x
X670 AORUS ELITE AX (amd drivers [I have seen links to intel drivers and have found and downloaded the AMD drivers])

[twin remnant]

Hello everyone,
I have à hardware question about my capture card choice:
I stream on overwatch who is a fast fps game who need lots of ips so a good fréquence.
I’m using a 4k60 pro mk2 BUT I can’t really using it directly on my screen because it doesn’t works with more than 60ips SO I made a set up with a screen that cast his self on the capture card but I can’t play my games in full screen and it’s not optimized.

I wanna know if I buy 4K pro will I still have this problem or will it be solved ?

I’m using a b450 as a motherboard

When I use my game in full screen I heave troubleshooting problems

I can’t use it in 2k it said no signal

My goal is to only use one screen in 2k with like 165hz 🤩

[shy halo]

Hi,
I just bought elgato HD60 S+ to stream game from my iPad Pro ( 4th Generation)
the output is am getting is 2160p 50.
How can i get 60 fps with my ipad. Please help.

[coral coyote]

Any solution to capture 4k60 from a DSLR cam ?

[past basin]

Do you mean to capture a DSLR from a 4K60? As long as the DSLR has live view, a clean HDMI output and ideally, unlimited runtime in video mode, it should work fine.

[past basin]

Before you focus too much on that, be aware that HD60S+ does not capture 4K60, only 4K30. (Though it will pass through 4K60).
Getting 60 fps from your ipad though, is more likely dependent on the HDMI adapter you're using with it.

[past basin]

That motherboard is listed as having 4 USB 2.0 ports on the back. HD60 X requires USB 3.0 or faster - make sure you're plugging into one of the 3.2 ports it has - they will have either red or blue inserts on that board.
Likewise make sure that whatever USB C to C cable you're using is rated for 5 Gbps or faster - a LOT of them these days are aimed only at charging, they will output high wattage but only run at USB 2.0 speeds.

[past basin]

4K60 Pro Mk2 works at faster than 60Hz on a lot of resolutions - what resolution are you connecting your gaming PC to the streaming PC with?

[twin remnant]

Actually i'm using 1080 P with 165HZ

But when i'm running it in full screen 2K with more than 60FPS it doesen't work

@past basin

[past basin]

That screen looks like what we often see when you have a 4K60 Pro Mk2 that's not getting a full x4 lanes of PCIe, and turn up the refresh rate or resolution. Though I've also seen similar caused by dodgy HDMI cables

What's the exact motherboard or PC model there?

[twin remnant]

The motherboard is using a B550M AORUS

[twin remnant]

I'm using a hdmi cable that has been seel with the screen

[past basin]

Are you sure that cable is rated for HDMI 2.0? Not all monitors ship with cables that will match their maximum performance (though you would think they would).

I'm checking the spec on the motherboard now, will be back shortly

[twin remnant]

than you so much

i'm tcheking the hdmi cable

both

[past basin]

USB cable?

This is a 4K60 Pro mk2 PCIe card right?

[twin remnant]

it said premium HDMI tm

[past basin]

ah

[twin remnant]

Yes

[past basin]

Sadly premium doesn't clear up the spec

is there a 1.4, 2.0 or 2.1 mentioned anywhere? Or a gbps rating?

[twin remnant]

not at all

[past basin]

Good news is that it seems the only slot your card will fit into on that board is a PCIe 3.0 x4 slot, with no listed splits or bifurcation, so the board should meet the spec for the card

That said, is this a dual PC setup?

[twin remnant]

yes exactly ^^

[past basin]

Is GSync or Freesync enabled on the gaming PC?

[twin remnant]

I think

[past basin]

If so, can you check in 4K Capture Utility on the Streaming PC, what firmware version is listed for your 4K60 Pro Mk2 - it'll be in settings under the device tab

[past basin]

Okay, that's good - it's on the latest, so it has VRR support

That screenshot with all the purple still looks more like a timing problem than anything else - any chance you have a spare HDMI cable kicking around? I blieve the 4K60 Pro itself should have shipped with one.

We could also try changing the EDID's so the list of supported display modes matches the card over instead of both the card and the monitor to see if that improves things

oh wait

[past basin]

You already have your EDID mode locked in at 1080p. Is that inentional?

[twin remnant]

you use it on default mode ?

[past basin]

Generally yes. EDID mode is more for troubleshooting compatibtility issues than anything.
Though now that I see the section above you have it set to Display mode. That means when your monitor and capture card send the list of supported timings to the gaming PC it only sends the modes from the Display, not the card - that could cause an issue where the gaming PC uses a timing supported by the monitor and not the card

Default behaviour is that it merges disiplay and internal modes. And internal mode at the bottom is usually left to default unless you're trying to force a specific resolution

If you se the EDID mode to Internal, and the bottom section to either default or 1440p does anything change?

[twin remnant]

I don't receive signal anymore on the card

but my screen on gaming pc is perfect

[past basin]

That's unexpected - in Internal mode it should only provide modes supported by the card. Can you disconnect the HDMI and reconnect it to force things to resync?

[twin remnant]

yes i try

no signal

again

i receive the sound but it's crackling a little bit

[past basin]

Can you disconnect the gaming monitor screen for a moment to see if it switches over?

[twin remnant]

I disconnected it

But still no signal

[past basin]

What's the resolution currently set to on the gaming PC?

[twin remnant]

Could it be the cable ? Be cause I reauest a 144hz on my gaming pc ?

[past basin]

It could be - if the cable isn't keeping up it could just drop the signal

Is the gaming monitor connected to the HDMI out of the capture card (in passthrough) or a cloned setup?

[twin remnant]

it's in passthrought (usually i use my card in cloned set up )

[past basin]

If it's passthrough and it's working on the gaming monitor, probably not the cable then

If it was doing that in the cloned setup, I would have assumed the cable though

If you switch it back over to the cloned steup while the card it set to Internal, what happens?

[twin remnant]

I try ^^

No signal

[past basin]

Set it back to merged mode for the EDID mode and see if anything changes

If it still doesn't cooperate after that, I'd put it back the way you had it before

[twin remnant]

I merged and it doesn't work again

[past basin]

That's not making any sense to me. EDID internal should favour modes supported by the card over anything else 😐

[twin remnant]

but in screen it works

[past basin]

Let's make sure it's still working the other way then - you might want to reach out to support on this one though #official-tech-support . This card isn't behaving the way I would expect. I might just be missing something here this morning though

But going back to the earlier question 4K Pro would likely work - but this 4K60 Pro Mk2 should also be working for higher resolutions thn you're getting out of it

[twin remnant]

Men

i made it works in intern

with both (Gaming pc / 4K60 connected ) but in full screen i have no signal

[past basin]

Full screen sometimes causes issues in cloned setups if you're back to cloning the card

[past basin]

Since fullscreen overrides windows settings

[twin remnant]

yes i was cloning it

BUT

when i change the frequence of the card

they are weird things that happen

[past basin]

Just in fullscreen?

[twin remnant]

No

My stream computer just lost audio like I was having any audio from it

[past basin]

Since we've been moving the card around between clone and passthrough you might have to adjust the audio output on the gaming PC to point to the right HDMI feed again

[twin remnant]

Ok so I have The problem

Why under 60 hz it works perfectly in intern but above I have no signal ?

[past basin]

I honeslty couldn't say - I would have expected Internal to work better, not worse, for this

[twin remnant]

In 100hz it works but the audio is cut like the whole pc audio

The problème is the card or the motherboard ? 👀

[past basin]

Yeah, changing the video refresh rate shouldn't affect the audio. I'd check in with support on that #official-tech-support - that card just sounds like it's behaving weird

If the motherboard is having bandwidth issues it could be that too

But nothing in the manual for that board indicates any conflicts for that PCIe port

I'm assuming it's in the X4 slot on the board (bottom one)

[twin remnant]

Yes it is 😁

[upbeat laurel]

Hi. Can anyone help with hd60s. I’m getting a black screen on utility software. Thanks

Will a nvidia GeForce 710gt run the hd60s?

[coral coyote]

Thanks for the answer

[hollow mulch]

hey can smone help with this problem ive been having. I have the hd60x and i cant share my screen on discord while i have the 4k capture utility app up. When i try the app just freezes and im not sure how to fix it. Everyone else can share their screen with their elgato while they have that app open except for me. All my drivers are up to date.

I tried to check stream link but that didnt work either im not sure what the problem is

[warped ledge]

Only one app at a time can use the card. You can stream in discord the device directly.

[hollow mulch]

I understand however many of my friends on discord are doing it with the same capture card

and if i use the card on discord i cant hear it

is there a way i can use audio and stream on discord?

I dont use the app for video just audio since i just switch to my hdmi to play so let me know if thats possible or if id just need a different card

[hollow mulch]

also im trying to share the app screen and not the capture card itself if thats worth mentioning

[warped ledge]

Why do that when you can just share the card?

[hollow mulch]

because when I share the card, I cannot hear the audio while playing

if theres a way i can that would solve all my problems

the audio can only be heard by the people watching the screen share and not by me

[past basin]

Try using OBS Studio instead - use a projector (fullscreen) to toss it up on a screen and capture that with Discord

to do that right click what you want to share - either the preview window or the specific source and look for the projector options

[hollow mulch]

ill try that now

thats working

[hollow mulch]

now how can i add the sound so i can hear it

[past basin]

Ah, go into your advanced audio properties and put the capture card on "Monitor & Output"

[hollow mulch]

Copy

I did it but still cant hear it

[past basin]

Is the meter for the volume moving in the audio mixer in OBS?

[hollow mulch]

not at all

[past basin]

Add an Audio Input Capture and add your capture card that way for audio and see if that fixes it (will need to be set to Monitor and Output as well)

[hollow mulch]

Done however still nothing

[past basin]

This worked in 4K Capture Utility before we go any further right?

[hollow mulch]

yes sir

the app worked perfectly just couldnt share

[past basin]

Okay, Press Windows Key + R, and type mmsys.cpl and press ok

[hollow mulch]

ok

[past basin]

Go to the recording tab, find the card, and go to properties. Check the levels tab that it's turned up and not muted. Then go to the advanced tab and remove the option that says Allow apps to take exclsive control of this device. Press Ok and close out everything we opened. Somtimes you may need to restart after this

If you start getting double audio it's because we added the card twice for audio so you can just remove the audio copy

[hollow mulch]

Done im gonna restart my pc

I hear it perfectly

let me try sharing my screen

ok so now its doing the same thing as the 4k capture app

it just froze my audio and capture the second i shared it

[past basin]

I've heard some people mention the Discord update from last week broke sharing with hardware acceleration - you might have hit that same issue

[hollow mulch]

should i take off hardware acceleration?

[past basin]

If you turn it off for Discord sharing then yes, give it a shot

[hollow mulch]

copy ill turn it off now and try again

thanks for trying to help i appreciate it alot

[past basin]

No worries, good luck with it

[hollow mulch]

yea man app just freezes the second i try sharing it still

You think its something in my pc thats causing this like the cpu or motherboard

[hollow mulch]

is there anything else you have in mind or is it out of our control

[past basin]

If it's crashing two different apps it sounds like a Discord issue. I'd check that it's up to date, that your GPU drivers are up to date, and your version of Windows is up to date

Were you able to turn off the hardware acceleration?

[hollow mulch]

yea i tried still same issue

[hollow mulch]

my windows is outdated ill try updating that

[hollow mulch]

i thought so too however my friends never had this issue which leads me to think its something on my pc

[past basin]

Could be Discord doesn't like something specific about your PC as well though

[hollow mulch]

yea facts

only thing that isnt too high tier on my pc is my cpu and motherboard

still doesnt work Ill just wait for a future pc upgrade and hope itll start working then. thanks anyways for trying to help

[crimson walrus]

My capture card is working in one of my old OBS scenes but when ever I add it again to the old one or a new one, it is just a black screen. Can anyone help?

[past basin]

Are you adding it as the Existing source or with Create Source? Only one app can access the card at a time, and if you try to add it as two different sources it'll conflict.

[crimson walrus]

I'll check!

worked thanks!

[past basin]

No worries, good luck

[tiny willow]

Say, does anyone know how to cap fps on your capture card?

i try to play bloodborne and that's capped at 30 and its having issues

[past basin]

Do you mean to cap the signal you're getting from the capture card? That's adjustable in most apps, but how you change it depends on the app you're using. Capping the passthrough signal is something else though, and best done on the source device if possible.

[tiny willow]

i mean like if i could cap the fps since playing it throught the capture card is rather choppy

and the 4k capture utility? i'm using the elgato hd60x

[past basin]

You'd be capping the captured video FPS then? Just change the recording format in the settings of 4KCU, under the recording tab. There should be multiple options there for 30 fps instead of 60.

[stray tusk]

Hey yall. Having some issues with my new to me Game Capture HD. Windows isnt recognizing it for some reason. Just looking for any troubleshooting steps I can try.

Ive already tried reinstalling Game Capture HD + drivers and tried 3 different usb cables and all the usb ports on my PC and nothing worked

[warped ledge]

what card do you have?

[stray tusk]

the original Game Capture HD

[warped ledge]

what does device manager say?

[stray tusk]

This is what its showing under device manager

[warped ledge]

unintall it, and the drivers when prompted

[stray tusk]

Will do, one moment

Ok so uninstalled that but no prompt for the drivers uninstall on it

unless you meant the software as well

[warped ledge]

no just drivers.

[warped ledge]

so unplug, and then plug back in.

[stray tusk]

Threw the same error prompt

[warped ledge]

did you try to update firmware?

[stray tusk]

I tried out the latest drivers from both the software release page and the standalone drivers page if thats what you mean

[warped ledge]

let me check a few things.

[stray tusk]

Lemme know if you need any extra info regarding my OS or anything like that

[warped ledge]

win 10 right

[stray tusk]

I'm on Windows 11 currently

[warped ledge]

https://help.elgato.com/hc/en-us/articles/360028232891-Elgato-Game-Capture-HD-3-5

here are the drivers https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[stray tusk]

Uninstalling current one and Ill install that version

ok some progress: Windows now at least recognizes it, but the software still is having a fit about it

[warped ledge]

ok, let's uninstall it, remove drivers if prompted. 🙂

progress

[stray tusk]

ok uninstalled it and no change. Device manager is giving an error code 28 in properties for it though so possibly will need to manually install the drivers

[warped ledge]

no, reboot your pc after you uninstalled it, leave it unplgged

[stray tusk]

will do, be back in a sec

alright, rebooted with it uninstalled and unplugged, lemme see what it does now when I plug it in

[warped ledge]

wait

reinstall the drivers

[stray tusk]

latest or a specific older revision?

[warped ledge]

the newest one

[stray tusk]

Kk, installed it

[warped ledge]

ok, now plug it in

[stray tusk]

and picture is here now

Thank you so much! I 100% would've not been able to get this working on my own lol

[warped ledge]

you're welcome! 🙂

[deft zinc]

It is not the game resolution. my xbox is set to 4K60 and this recently started happening with the recent update for 4KCU

[warped ledge]

I can help tomorrow. I’m already asleep. 😴

[past basin]

If you disable HDR does it still do the same? That's expected behaviour for a HD60 X so it's possible the app is defaulting it to a 4K60 Pro Mk2 in error too.

Where HDR recording drops you to 1080p for most resolutions.

If you want to confirm it came from the latest update you can uninstall 4KCU and grab an older version from here: https://help.elgato.com/hc/en-us/sections/5126053814029-Elgato-4K-Capture-Utility-Release-Notes

[shy halo]

I have changed my adapter now i am getting the desired framerate 😀 .
Now the issue is the captured output screen goes black after 5 sec of capturing from my iPad pro.😔

[past basin]

Does your new adapter send a HDCP protected signal by any chance? You might also want to double check the HDMI cable used. Ideally I'd also test that adapter with a TV or monitor instead of just to the capture card to make sure the adapter itself isn't the issue.

[twin remnant]

@past basin I was wrîg on my motherboard

This is a a b550 elite v2

There is a PCIE x2 and PCIE 1_2 is there a difference ?

[past basin]

Your PCIe x2 is a two lane slot. The other two are both wired as PCIe x1 slots desptie the latter having a full size physical slot, so the _1 and _2 just indicate PCIe x1 slot one and slot two.

Neither of those is a x4 slot capable of running 4K60 Pro mk2 (or 4K Pro) at full speed though.

https://www.gigabyte.com/Motherboard/B550-AORUS-ELITE-V2-rev-10-11/sp#sp shows the slots are all PCIe 3.0, and matches up with the X2 and dual X1

[robust fiber]

Heya! Back with another question. So. I've got my audio mostly figured out, but, via Voicemeeter, is there a way I can make sure I don't hear my own mic through the AUX cord? I had to re-setup Voicemeeter to make sure that I could still have music on stream.

[upbeat laurel]

Can I have some help please.

[tawny peak]

where can i find the software name and version number of my capture card

[past basin]

The software is whatever appliation you use to record from the card. What do you mean by version number of the card? The firmware or the model?

[past basin]

How is your audio routed between the computers again? It's been a few days sorry

[past basin]

?template

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[past basin]

There's not enough info there yet Harvey, can you fill that out

[robust fiber]

No worries. I just bought a mixer and an XLR mic today, so I'm gonna end up having to reset everything back up lol

[weary fjord]

currently using the hd60x for streaming from my XBSX. very tempted to get the 4K X. my laptop only seems to have gen 1 USB (5gbps) and i cant find any info regarding the reduced capture rate, as to what that actually means. i want to be able to passthrough 4k 120 but would like to knnow what my max stream would be limited to? thanks

[past basin]

They supported modes on 5Gbps are listed in the bottom chart here: https://e.lga.to/4K_X_Resolutions
Pass through is unaffected by the lower USB speed, only capture is, so you'd still be able to pass through 4K120

[weary fjord]

thank you

[mighty obsidian]

@past basin I have a 4k x and i cant hear my audio in obs on my streaming pc and i already had voicemeter banana and it worked but when i got back from break i couldnt get any audio through from my gaming pc to my streaming pc. what should i do

[past basin]

Is your gaming PC's sound output still set to your Voicemeeter virtual input?

Windows updates will sometimes reset that

[mighty obsidian]

yes and still nothing is going through and all of my inputs and outputs are the same like last time when it worked and now it not

if i remember correct this was not like this when it was working @past basin

[warped ledge]

did you enable it?

[past basin]

If it won't re-enabled, unplug and replug the cable

Because that should almost certainly be connected

[mighty obsidian]

when i unplug it theres two of them

i got it to work

[past basin]

Glad you got it sorted! If there's more than one HDMI port on your GPU that might explain the double options there - otherwise I might update the GPU driver later, and restart the system to clear that up 🙂

[silent tree]

Is it true that i can't use wireless USB headset with the elgato to work on OBS? (Hi, new here)

[warped ledge]

please fill this out

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

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Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[silent tree]

Device: Elgato HD60X
Software & Version: 1.7.11 (5032)
Windows/Mac Version: Windows 10 Home (22H2)
Console/Dual PC: "this line is only for troubles with capture, camera, and lighting"
Question/Issue: I have no audio when i put my Elgato in OBS. I have already browsed the internet and people told me i can't use a wireless headset connect with USB to my PS5. That i need to use a chat link cable, with headset connected to my controller + external microphone

[shy shell]

Device: Elgato HD60 pro
Software & Version: 1.7.9 and 1.7.11
Windows/Mac Version: win 10.0.1945 - 19045
Console/Dual PC: PS5
Question/Issue: So this used to work like last night. Today I am getting black screen in the 4K utility (tried updating, did not help) and just no feed in OBS at all. Audio is coming through both places. Anybody know why? addition - same situation with the nintendo switch so its the card, cable or hdmi switch
UPDATE: Rebooting PC and thus the cap card, helped. I panicked 😂

[severe vault]

Device: Elgato 4k x
Software & Version: 1.7.11 (5032)
Windows/Mac Version: Win 11
Dual PC
Question/Issue: Can't seem to get OBS video capture device to capture just the gameplay. I have been using window capture. But it captures both the top and bottom of the 4k capture utility application. Just curious if anyone else has this problem. I resize it to hide it, but can't do it on TT live.

[past basin]

Generally you don't setup OBS using Window capture with 4K X, you would setup OBS using Video Capture Device. It sets up the same way as HD60 X so you can follow this video - https://www.youtube.com/watch?v=27fYbUln-Vg

[past basin]

This depends on the headset, but is generally true. PS5 does a one audio stream per user model, so if you plug in a headset it turns off the HDMI audio, and if you force it back on it turns off the headset audio. Unfortunately wireless headset signals are encrypted so generally you can't capture audio from a wireless headset setup - with exceptions like the SteelSeries Arctis Nova Pro, and Astro A50, where the wireless base station has a 3.5mm line out (or stream port) for exactly this purpose. Unless you have a high end headset with an audio out, typically a wired headset with Chat Link Pro is the easiest way to split the audio coming out of the console while using a headset.
Some folks have also reported that they can work around this by signing a second user into a second controller and running an aux cable from that controller to the capture card to capture audio - though this workaround has a few limits.

[brittle spade]

Hi, I just got my 4K X capture card and I am trying to capture my S22 Ultra gameplay. However, I have no sound. I also have HD60 X which works fine.... Can anyone help? I can still hear the game in the phone after the capture card is in.

[silent tree]

thank you!

[past basin]

That sounds unusual that the phone's audio isn't switching off when the cable is connected - that should generally happen even if your 4K X doesn't pick it up. I'd probably reboot the phone and reconnect your HDMI adapter after it's up first. Sadly a bit unfamiliar with Android capture, other than the fact Samsung devices usually have HDCP on which can make them a pain to capture.

[brittle spade]

No, the phones audio is staying on when connected. when connecting HD60 X it starts working in 4K Capture or OBS. However in 4k X the phone audio is not "picked up". HDCP is fine, it works with HD60 X

[past basin]

I was more asking about the HDCP in case any additional hardware was connected that might interfere with it. Does the audio also stay on, on the phone when using HD60 X?

[severe vault]

That's the current issue I'm having. In video capture device, I am able to see the elgato 4k x capture card as an option. But when I select it, it's just a blank screen.

I know the capture card is working because the capture utility program shows my game play.

[past basin]

If you try this while 4K Capture Utility is open you will get just a blank screen, as only one app can use it at a time. You would need to close 4K Capture Utility and restart OBS before it would start picking up the video again

[brittle spade]

Audio is captured normally on HD60 X

[past basin]

Does that mean that the phone does stop playing the audio itself and only sends it to the HDMI? I'm asking because you indicate the phone keeps playing it's own audio when you're using 4K X - I want to confirm that it DOESN'T do that with HD60 X or not.

[brittle spade]

1 minute testing

HD60 X works well but it only has

this works perfect

sound included 🙂

No sound captured. Sounds play in phone

I tried all video formats

Please help

[past basin]

The card should accept audio over HDMI regardless of the settings being used here. Even if the card were in Analog mode, generally the HDMI from the source would still get sent over and the device should switch to HDMI audio even if you don't hear it. The fact you still hear it from the phone when it's connected generally indicates an issue. Are you using the same HDMI cable you used with yoru HD60 X?

[brittle spade]

same cables. just changed the card

I updated the firmware and I might have unplugged the USB from the computer a bit too fast after it asked me to unplug?

4K Capture program says the firmware is up to date

I mean the latest version is there

same issue with both HDMI and Analog

I am using 8k HDMI cable and the one that came with 4K X and I have a 4070TI graphics card

[past basin]

With most adapters the instant you connect a HDMI cable the phone audio turns off and only goes to HDMI. Doesn't matter what settings are on the card as long as it's connected to something. That didn't change when you restarted the phone?

[brittle spade]

nothing changed

HD60 X works 4K X doesnt

[past basin]

And your HD60 X's audio correctly turns off on the phone when connected to HDMI correct?

And only goes over the HDMI then?

[severe vault]

I tried, error still persists. 4k capture utility is not open. I even restarted my laptop. Everything is on default settings. Only have 1 other source. 😦

[past basin]

Check that it's not blocked out by Windows Privacy settings. The card gets treated as a camera by the operating system, so sometimes Windows winds up blocking access to the video feed - https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

[severe vault]

Thank you! This narrowed it down to this ...

I stopped using vertical canvas and instead using TT live. So I didn't have it open. But it was still grabbing it in the background.

[severe vault]

https://tenor.com/view/wowww-oww-amazed-shocked-surprised-gif-16656401

[past basin]

Good to know. Glad you got it sorted out!

[hot jolt]

Just changed from the sony zv1 to a sony A6000 and my lights sign behind me has streaks on it now, anyway to change that?

[brittle spade]

yes. HD60 X turns on and off on the phone correctly

[brittle spade]

yes

[proper ember]

Hey can i stream my Nintendo switch with my camlink pro 4k?

[past basin]

Yes, Cam Link 4K and Cam Link Pro both support 1080p60 video that the Switch outputs at. Though neither has passthrough HDMI out ports to play on, so you'll have to play on the captured video feed, which has a short delay of about 60-70 ms.

[warped ledge]

Yes, but so don’t think you’ll get audio.

[urban zodiac]

not sure where to go...have a hd60x...and it wont show my game...i have the projector on for the capture card and everything is turned on. anyone know how to fix?

dual pc system

[past basin]

They should get it if they're using HDMI actually - Cam Link has HDMI audio support since a lot of cameras have mics, and people often shoot with external mics like a shotgun attached to the camera and fed in. (I've had to look that up before too though). If they need to use a headset Chat Link is out though, unless they have a line in on the PC.

[past basin]

That's an impressive fault in it's own right - since you're in projector I assume this is OBS - can you link a screenshot of the settings for the Capture Card Source there?

[urban zodiac]

that?

[warped ledge]

So it will relay the gaming console audio?

[past basin]

As long as there's no headset, it should

[warped ledge]

Didn’t realize it had audio capabilities.

I thought it was video only.

[past basin]

Fair assumption, had to check it myself the first time someone asked me.

But yeah, audio included since a lot of cameras have mic capability

[urban zodiac]

@past basin is that what you were wanting

[past basin]

Yeah, sadly still poking for ideas on what would case that distorition - does your HD60 X work if you try any other HDMI sources in it (if you have something like a console on hand)? Because that colour banding only is Not something I've seen before

The source isn't just messed up on the canvas is it? If you remove your HD60 X and add it back, does anything change?

[urban zodiac]

color banding is my background

[past basin]

ooh

[urban zodiac]

nevermind i got it

[past basin]

I'm guessing screen isn't mirrored?

[urban zodiac]

no it was projecting and everything. just would pick it up

just reset everything back up and it worked

[past basin]

Sorry, had been assuming the banding was a distorted signal.

Glad you got it sorted!

[urban zodiac]

you good bro thanks

[weary fjord]

im in the UK, if i order from elgato does anyone know where it ships from ?

[warped ledge]

You might want to reach out to #official-tech-support and they should provide that answer.

[fickle dragon]

Netherlands typically

In a lot of cases shipments from there only take maybe 2-3 business days to UK in my experience.

[deft zinc]

I just checked and HDR is off. I will try an older version of 4KCU.

[warped ledge]

Thanks!!!

[sharp quest]

Hi

[south fox]

i just got a "new" (older model) PS4 so i can have Optical Audio. CUH-1001A. my Elgato is getting flickering while connected to this.

it doesnt flicker when connected straight to the TV, and my newer model Slim PS4 captures just fine, but this older model flickers when trying to capture.

is the CUH-1001A just unable to capture? do i need to change an additional setting? what gives?

HDCP...

[warped ledge]

Hdcp is off right?

[neon charm]

Just got the 4k60 pro. I installed it in my stream machine. When I connect the HDMI cables…only the wallpaper from my gaming machine is displayed…no mouse functions or anything…OBS sees the card as a source and the utility recognizes the card…I’m kinda stuck…I did update all cpu and GPU components

[past basin]

Did you set it up for passthrough (HDMI In from gaming PC, HDMI out to the gaming monitor), or a cloned setup? This sounds like a clone setup where the card is connected on it's own, but without cloning the display in Windows Display settings

[teal holly]

if i’m using 2 hd60xs on the same of can i rename 1 or no?

[warped ledge]

No, they don’t have that option in 4K Capture Utility, but you can label them different in OBS.

[neon charm]

Negative and no idea how lol…

[past basin]

Press Windows Key + R, type desk.cpl and press ok. That'll get you to the Display settings. Select your main display and in the bottom right of the section that shows the layout there should be an option that's currently set to extend - set that to clone to the virtual display of your HD60 X

[neon charm]

Thanks for the reply. I will try that when I get home.

[neon charm]

May I DM you???

[past basin]

You can, but I'm not at the computer at the moment so replies might be delayed

[tidal hamlet]

Hello is it possible to disable ps5 party chat audio and only record in game audio with capture card

[neon charm]

Ok no biggie…I’m in a little over my head as to what to do…I got it to render correctly, but the size is ENORMOUS, and I cant see how to adjust it via the machine…

[past basin]

Kind of? Doing it has a lot of potential issues though. You'd need to feed the voice chat to a headset then switch the game audio back to HDMI and capture that. But doing that turns off audio on the same headset - so unless you have a headset that allows two connections at one to get the game audio back from the PC, you'd have problems hearing it

[tidal hamlet]

Ok

Thanks

[past basin]

There should be a resolution setting partway down that desk.cpl screen. Though if you duplicated it, it's only matching your main monitor. You might just want to turn down the size you record with (in 4K Capture Utility that's in settings under the recording tab)

If it's OBS change canvas size instead in the settings under video

[past basin]

Yeah, sorry it's a bit of a mess to do. If you have a dual connection headset or something like a dual connection mixer or GameDAC Gen 2, it's a little easier. But the problem is splitting it to two different feeds as it leaves the PS5 and then getting out back together into one after you've captured it so you can hear both

[tidal hamlet]

I am using astro

Headset

Is it the same thing

[past basin]

Which one? I think you can do that with the A40 of you have the mixamp or the A50

[tidal hamlet]

A50

[past basin]

Okay, in that has l case yes, though you'll need a couple extra aux cables and maybe a ground loop isolator if the sound gets a buzz.

Plug the a50 to the PS5, in the PS5 audio settings set game audio to HDMI. At that point you're only getting chat to the A50. So then art the PC where you've captured sound over HDMI, run an aux cable from the speaker out to the aux on back of your A50, so you can listen to the captured game audio in the same headset.

This will add a small amount of latency to the game audio though since it's passing through so many things, but it should be minimal

If using OBS don't forget to put the card on monitor and output in advanced settings so you can hear it

[brittle spade]

Hi again, can anyone help me with 4K X that doesn't capture sound as above? I don't have any idea what to do. All my tests failed. I also don't see why HD60 X works with the same settings and 4K X doesn't. Please help or let me know who can help!

same settings, same resolution, same cables HD60 X captures sound, 4K X doesn't

all firmware updated

[past basin]

What are you cpaturing and is there any kind of headset, Chat Link or external audio cabling hooked up?

If you're using a Chat Link or something don't forget the step to set your 4K to Analog mode in 4K Capture Utility (Windows) or Capture Device Utility (macOS).

[warped ledge]

Please don’t forget #community-resources are avail to help as well!

[alpine shard]

Need help with an elgato hd60, can anyone ehelp?

[past basin]

Depends on what the issue is - what's on the go with it?

[alpine shard]

there is no signal being detected even though my computer says it's in connected devices

i keep plugging it in and out and the white lights all light up then turn red

[past basin]

What are you connecting to it? Red lights usually indicates a problem with signal, or HDCP is enabled on what you're trying to connect

[alpine shard]

to a switch

plus it blue screens my computer when I unplug it sometimes

[past basin]

Are you using the card in a passthrough setup (where a monitor or TV is connected to the HDMI out?)
Are you using the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ? What app are you using with the card?

Also why are you unplugging it - if it's because something it frozen or something you could be crashing the driver resulting in the BSOD.

[brittle spade]

I am capturing Samsung S22 Ultra with no Chat link. Actually I bought Chat Link Pro yesterday from Amazon and it does not work with it either

[drowsy mango]

I just got a cable USB A 3.1 to USB C (10Gb/s) in OBS 4K60 is without input lag but when put to 60+ fps got 1-1.5 sec in put lag in obs
and some serious framedrop from time to time in 1080p120+

[drifting cedar]

Hello, can anybody help me with elgato 4k 60 s+? When i switch to recordings format to mkv my files have 2 audios ...(DETECTED: Audio = 2 ch. / 16bits / 48000 Hz ) Can anyone know how to disable it? Im mailing some time with support and did all they they wrote but it didnt help... They say dont know the reason why i get 2 audio files (2 audio stream) when i record in mkv format...

[past basin]

If this is a 4K60 S+, which is the only USB card with 4K60 in the name, it's not rated to go above 60fps in the technical specs.

[past basin]

What do you mean you have 2 audios? You've listed 2 channels - that's correct, 2 channels is basic stereo sound.
Are you seeing a second recording with your audio or something?

[drifting cedar]

I see this... Few weeks ago i didnt have 2 aucdio channels...

[past basin]

Ah, two audio streams with 2ch each, embedded in the same file. Sadly that's definitely a question for official support, not community support. It sounds like the MKV encoder on the card is just setup to keep a redundant or backup copy of the audio. They might even have to escalate to dev to find out why - though with the card being End of Life in Nov 2022, I'm not sure how much support is still offered for it.

[uneven frigate]

Hello I got my elgato hd60x to show on my screen but can’t get it to work I’m streamlabs

[drifting cedar]

They dont know what's going on with my case...

[warped ledge]

you may have to open another ticket if the person helping doesn't know. This is beyond the community help.

[warped ledge]

you're selecting it as a source?

[drifting cedar]

If i good count, 3 person are handling my case and also producent doesnt know how to help me...

[warped ledge]

best of luck mate, but we wont be able to help with that issue.

[drifting cedar]

Ehhh, too bad. But thanks for that info

[night glen]

hello, I just purchased an Elgato HD60X for my PS5 to PC. and i am having static noise issues. There is no hardware for HD60X and i've already installed the 4K SOFTWARE, the firm version i have is 22.04.26(msu:22.04.08) can anybody help me with this audio static issue? i've looked on the elgato website and on reddit and can't find anything...

[warped ledge]

are you using OBS or just 4K Capture Utility?

[night glen]

it's static on 4K capture but i do intend to use OBS

[warped ledge]

are you connected to a usb 3.0 port?

[night glen]

Yes labeled ss, it is a 3.0 port

[warped ledge]

try a different port, and make sure all cables are secure.

[drowsy mango]

My bad I mean 4K X ^^

[night glen]

All wires are new and secure. It’s static when I use audio input device from hdmi but no static when I used headphones connected to controller… but then I won’t be able to pick up the audio from my OBS

But it isn’t an hdmi cable issue, I’ve tried 2 different cables both new…

I’ve seen on reddit a lot of people have the same issue 🥲

[warped ledge]

If you’re using a headset, are you using chatlink, and in analog audio?

[warped ledge]

This card from what I’ve been using hasn’t had latency. Are you in a 3.2 port?

[drowsy mango]

this is I don't have a usb c on my pc so I took a USB C3.2 to USB A 3.1

[warped ledge]

This idk if it could be the issue, but sounds like it might be.

[drowsy mango]

I need to change motherboard xD

[warped ledge]

I’ll research a few things.

[warped ledge]

Time to upgrade!

[drowsy mango]

Gonna try to take usb header to get one port

Since i have one on my pc

[night glen]

I have my headphones pluuged into my goxlr...

[warped ledge]

Are you using any thing extra like a switcher, etc?

[past basin]

What motherboard are you using? There's a known issue with B450 motherboards where the 10 Gbps USB (3.2 Gen 2, 3.1 Gen 2) ports can cause the cards to produce static sound, but the 5 Gbps ports work fine.

[past basin]

That amount of delay on a 4K X is indeed unusual. What settings are you trying to capture it at, and have you tried it in OBS with both buffering enabled, and not enabled? What is the spec of the connected computer?

[drowsy mango]

I tried to go near the usb c speed with one cable on amazon but if I go higher than 4K60+ FPS in obs the delay is quite high.
If I go higher than 60 it start lagging but I think it's the fact I cannot use a usb c to usb c. I maybe need to buy a usb c header.

[past basin]

Maybe - if you're going that high while using a 5Gbps USB connection the card also has to compress the video to MJPEG I believe, which will increase the latency

[drowsy mango]

Dunno if I can send a screenshot here

[past basin]

You can

There's a list of what modes work in 5Gbps mode and 10Gbps mode at the bottom of this - https://e.lga.to/4K_X_Resolutions

[drowsy mango]

this is what I took as a usb cable to go near usb c speed

I'm gonna try tomorrow to buy a usb c header and try if it change something

[past basin]

What's the motherboard? Doesit have a Gen 2 port or header?

[drowsy mango]

X570 Aorus Elite

I got a header port on the MB but I cannot connect it on my case.

I can maybe add one to the back of my PC

[past basin]

The two red ports on the back should be 3.2 Gen 2 as well apparently -

[night glen]

I have a MPG X670E

[drowsy mango]

I did connect it to it.
But the box cable with the 4K X is USB C to UBS C.
I need to find a program to check speed

[past basin]

USB Tree Viewer

https://www.uwe-sieber.de/usbtreeview_e.html

Will give you a summar telling you if the port you've connected a device to is SuperSpeed (5 Gbps) or SuperSpeedPlus (10Gbps)

eg https://imgur.com/a/mZfrNv6

[drowsy mango]

On my macbook with the original cable there is no problem.
So I maybe need to get a USB C header for the original cable in the box

[past basin]

Are you using the Capture Utility 1.3 Beta on the Macbook that unlocked 10 Gbps mode?

But yeah, could still be partly cabling issues

[drowsy mango]

OBS for both

OBS on macbook with original cable 4K120 is perfect
On windows with third party cable not possible.

[past basin]

You're getting a 10Gbps connection then - shouldn't need to worry about the cables.

What are your settings like for the card? And have you already tried both buffering on and off?

[past basin]

Hm. Not aware of any issues with that one - though it wouldn't hurt to try another port if you have one.

[drowsy mango]

let me check with these options

Doesn't change a thing sadly.

[past basin]

What is the source device? And does anything change if you disable Variable Refresh Rates?

[drowsy mango]

Source ? VRR doesn't change a thing

[past basin]

Like is this a console, or dual PC setup?

[drowsy mango]

Console

1080p120 or 240 have 0 input lag
4K60 working fine but 120+ is not possible ^^

[past basin]

Is HDR on, on the console? That may affect this as well

Since if HDR is on it has to tonemap back to SDR (since actually capturing HDR drops you back to 4K30)

[drowsy mango]

Not activated

[past basin]

Happen to have a OBS log uploaded we could look at? (you can upload under the help menu - it starts a new one each time you open it, so I would at least do a couple seconds of recording before uploading a log)

Might give us some insights as to why it's not playing nice. Especially since it's working on the mac

[drowsy mango]

I can try

A question does the EDID can be a problem since I don't have a TV connected to the output of the card ?

[past basin]

It can be - since that's giving the consoel the supported modes the TV and capture card support. You can try setting it to Internal to see if that helps things - though by default it should switch to that anyway

Setting a specific one may cause some issues though asI believe the specific ones in the drop down are still specced for HDMI 2.0 last I checked

[drowsy mango]

Gonna record to get a log file and I will try to change the EDID setting

[night glen]

tried different ports, different hdmi cables and usb ports. im just gonna return it. i think this device is just faulty.

rip. been at it since 1pm lol.

[past basin]

What kind of static are you getting with it anyway - do you have a recording sample?

[drowsy mango]

while playing at 4K120+ it feel like cloud gaming ^^

and changing the EDID did nothing sadly

[past basin]

Yeah, it could just be the fact that at that refresh rate it switches to MJPEG and the encoding adds extra processing 😦 I haven't had a chance to test mine that high yet as my 4K screen caps at 60Hz. I'll have to try it internal only later

[night glen]

https://youtu.be/xZnruh6vjdM it was a lot worse but manage to make it slighlty better but it's a lot worse when using 4K cap. in this recording i used OBS

[drowsy mango]

Thanks for the help Arcsane 🙂

[past basin]

Though the OBS canvas being 1080p and scaling down with bicubic might have minor effects - you can rule that out with Projector mode though - right click the captuer card in sorces and toss it up on a Projector Fullscreen (source) and see if that has the same issue

[drowsy mango]

I have a 1080p screen so I cannot go down ^^

[drowsy mango]

Same problem at 120+

[past basin]

Yeah, projector will just turn off the scaling filter. Sound like it didn't help then

I'll see if I have the same delay on my 4K X later, I'll have to move some stuff around to set that up

[drowsy mango]

No problem, thanks you for helping me out 🙂

[past basin]

Ah, popping and distortion, not constant static. Okay that can change a few thigns

[past basin]

Good news - I can suddenly reproduce this popping - Bad new, I've no idea what changed here

Is this was Windows updates again I'm going to be so angry

Well, so far I can rule out the console (box Xbox and PS5 are getting it), the HDMI switch (pulled it), the USB hub - tried different ones on different root hubs. The app (both 4K and OBS gets it - OBS also gets it when added as an individual audio source. I've gotten no new firmware updates. So something likely changed software wise

And it's not passthrough monitor EDID interference

[night glen]

i had windows 11 22H2 version and just updated to version 23H2 (popping occured before and after updates)

[past basin]

Huh, I hadn't even realized I'd bumped to 23H2 from 22H2.

Fantastic. Issue is just occasionally enough there that it'll go long enough without a pop that I'll think I imagined it and then it'll do it again 😐

I have not had this issue in the over a year I've had this card. 😐

(though I haven't used it in about a month)

[night glen]

So it’s a software issue?

[past basin]

Not sure yet

Not sure what changed in my own setup that I'm getting this

I'm still switching stuff around

Will switch to my old Windows 10 box to test shortly - I suspect software issue though, yes

Might be something new I plugged into the USB bus too. Time to start unplugging. . .

I think my issue may have been a buggy USB hub I plugged in to test something the other day - even though the card wasn't going through that hub

Removing is seems to have fixed it? still testing

nevermind 😐

[night glen]

[past basin]

Can you do a test recording and see fi the audio issue crops up there? Mine is only showing up on live audio - the glicthing isn't present in the recordings

[night glen]

hmm the link i sent you was through an OBS recording

[past basin]

right, right. Sorry - so many things open I lost track of that

[night glen]

its okay

[past basin]

Might want to give #official-tech-support a shout on this one.

I'm still trying to figure out how I broke my own now

[night glen]

haha is it the same popping sound you're getting?

[past basin]

Yeah - thing is that popping sound can be a dozen things.

Usually he audio trying to sync up (eg sample rate issues, data connection issues)

[night glen]

alright, thank you for trying anyways

[past basin]

If I come up with anything else I'll let you know - might still be a similar issue

But . . I don't get what changed. My setup worked for a solid year.

I literally troubleshoot these cards all the time so the fact my own is having a fit bothers me a lot

As does the fact trying to install an older version of OBS for testing it telling me the files are in use by Samsung Magician? O_o

If my system is bugging out because of the SSD app . . .

Because I did update that this week. . .

[past basin]

If you have Samsung Magician installed try turning that off. Apparently that's why was breaking my audio. And that's what changed, I updated that this week. Why is this a thing.
(though if you still have crunchy audio and are using OBS, mute the card and add it again as an Audio Input Capture - that fixes some sample rate issues that can come up).

[night glen]

hmm i don't have that, i have a wd black ssd

but will try re-adding audio input capture

ty

[past basin]

Good luck! I've got to go do some more testing to see if reopening this brings the problem back now.

Because this issue doesn't make any sense to me

[night glen]

[brittle spade]

where can I raise a ticket for my capture card please?

I think it's broken

I don't see any reason why it is not capturing audio

[drowsy mango]

Hey,

Did you mirror the sound in the setting in obs ?
Or you can add a new microphone in obs with the capture card source to have 0 delay

[brittle spade]

I am not aure on the term, but I did have a new source in OBS for each capture card. Additionally, I tried to add a new input in Wave link for the capture card. When I had HD60 X selected as an input I could see the audio from it. After switching to 4K X as input in Wave Link there was no sound visible and I could hear the sound in the phone, hence no sound capture.

[drowsy mango]

I don't use wave link so I cannot help you with that.

[brittle spade]

I can try tonight when I get home from work in about 5-6 hours

[drowsy mango]

Since I don't have wave link I just use the source of the capture card in the microphone setting in obs and monitor the sound without output to avoid 2 audio sources

[warped ledge]

how many wave link channels inputs do you have?

[brittle spade]

I am using all of them

I can show you in 1-2 hours

still at work

[warped ledge]

I believe you can only have up to 9. if you have more than that to add, one needs to be removed.

[brittle spade]

I am a small streamer

oh yes I have 9

[warped ledge]

that m,ight be why. if you try to add more than it wont.

[brittle spade]

I can't add more. Never had more

the problem is not with Wave Link

[warped ledge]

what's the issue with the capture card audio?

[past basin]

Their phone isn't detecting a HDMI connection. It doesn't switch over to HDMI audio so they keep hearing it on the phone.
Cosmin did you try another adapter after? As we went over before the instant a HDMI cord is plugged into that adapter the phone should switch over, regardless if the 4K X is processing audio correctly or not.

[brittle spade]

well, when capturing Samsung S22 Ultra and Using 4K X there is no sound captured. With the same cables and same setting I have sound with HD60 X

[warped ledge]

i'm guessing it's the adapter. as the new 4k x has a different board.

[brittle spade]

I tried two adaptorz both work with HD60 X and not with 4K X

I bought a 34 pounds one that foes 4K and charge specially for this capture card

I get great video on both

[past basin]

And did you try something else in the card to test the audio? Does you S22 allow you to manually select the audio device?
Even if the card isn't working as long as the cable and adapter are good, plugging in HDMI to your phone should generally cause the audio to flip to HDMI audio.

[brittle spade]

I tryed everything I can think of

[warped ledge]

agreed

[brittle spade]

I can't choose the output for S22

I arrive home in about an hour or so

[past basin]

The only other thing to check then is something else in the card to make sure the card's audio pins aren't disconnected or something. That's the only reason I could see your adapter not picking up that there's an audio feed connected, short of having some sort of extractor on the device, or a monitor on the HDMI Out with a conflicting EDID - but you haven't mentioned a monitor, so I'm assuming there isn't one going to the HDMI out

[brittle spade]

still at work

[warped ledge]

seems like this is common with android from stuff I'm researching too.

[brittle spade]

the out is going in my GPU which is a 4070 TI

4070 Ti

[warped ledge]

gonna say those aren't out yet

[brittle spade]

🤣

[past basin]

remove the output from that. your GPU is also an output, and you don't want to pair output and output. That could interfere with things

IF you don't have a monitor or tv to go into the output, leave it empty

[warped ledge]

correct out should be going to a tv/gaming monitor.

[brittle spade]

sooo... just the hdmi input and the usb cable?

I am using it for OBS

[past basin]

yes

just those two

[brittle spade]

did not try that

feeling stupid now.... so, just HDMI input and usb output

[past basin]

yep

Output is only used for HDMI passthrough

So only if you're connecting it to a TV or Monitor

[brittle spade]

hmmm I thought that passthrough means not recording on my PC

[past basin]

No passthrough means it's passing a signal through the card. So it avoide the latency and resolution limits of the captured video

For example HD60 X can pass through 4K60 signals because HDMI 2.0 is 18Gbps. The USB we're capturing to is only USB 3.0 / 5 Gbps, so maxes out at 4K30. You want to be playing at 4K60 if you can run it, so passing the signal through sends a copy of the original to the monitor or TV to play on, without any video encoding lag, while the card splits a copy to the USB for capture at the lower resolution or refresh rate.

Essentially think of it like a splitter

Pass through is original signal passing through, while capture is a signal that's been converted for the PC to see or use

[brittle spade]

OH MY GOD! I have been using HD60+ HD60X and 4k X wrong for 5 years....

it all works now

[brittle spade]

THANK YOU SOO MUCH!

sorry if too many caps 😄

[past basin]

Ah, glad you got it sorted out!

[warped ledge]

[brittle spade]

uuuuf.....

I wanted it to work soo much I didnt even check which capture card I have

still not working 4k X /cry

with HD60 X I can see the sound in Wave Link

agony 😦

[warped ledge]

is USB audio routing turned off?

[brittle spade]

I did not check

on S22 or PC?

I did not make any change

not on phone

[warped ledge]

on the s22

[brittle spade]

no it's not Audio routing is on

it works with HD60 X and after 10 seconds when I change to 4k X doesnt

sorry to be a pain

[warped ledge]

try turning it off.

[brittle spade]

restarted the Phone no change

[warped ledge]

I'll do more research.

[midnight pulsar]

Have a question with HD60X, I heard that you can connect DSLR camera into the HD60X or HD60S, but after connecting the camera, which app would detect that the camera is inserted?

[warped ledge]

4K capture Utility, or OBS.

[storm cradle]

hello... i have an elgato hd60 s and im trying to connect my ipad to my laptop but im having trouble with getting anything to appear when i use streamlabs

ive done this before but it was a few months ago and now i cant seem to figure it out

i have two hdmi cords, one usb c to usb a, and an usb c to hdmi adapter that i am using

through streamlabs I have chosen video capture device, any help would be great thank you ^^

[dull ridge]

Anyone else have the latest obs update screwball their capture card fps? Even set at 60fps the hd60x looks like it’s still at 30

[weary fjord]

hasnt seemed to have messed mine. i was up to yesterday using the hd60x im now on the 4k x. might be worth removing the capture card from obs and re-adding it ??

[dull ridge]

Yeah I’ll try that next.

[dull ridge]

Nope, now it's giving me an issue where the screen won't even display, and the frame rate selection bar has no choices to choose from:

[weary fjord]

is that obs or streamlabs ? looks like the slobs gui ?

[dull ridge]

Obs. Turns out I had to set something in the bottom most dropdown for frame rates to appear. But setting to 60 still appears to be 30 on output

It looks fine in a quick time recording window for what it’s worth. Just OBS producing the stutter

[weary fjord]

have you checked the fps here ?

[dull ridge]

Pretty sure I did but I’ll double check when I get back to the battle station

[weary fjord]

i mostly use it for streams so havent really had to fault find in the recording element

any quick recordings i make to check levels these are the settings on mine, video always seems ok to me

maybe also look at the video encoder and recording format ??

sorry I've probably been as helpful as a chocolate fireguard !

[dull ridge]

Confirmed at 60fps there

honestly i use it to stream as well, but the OBS discord wanted logs and recordings too, but sometimes i just use OBS to play offline on my setup anyway, and noticed that post-update it just looks like it's only at 30fps output

activity monitor doesn't appear to be struggling

[eternal summit]

so I used to have a set up with an old knockoff capture card on amazon so I can hear and see my game audio on my computer whilst also hearing my friends and streaming my OBS to discord and it worked really well, I could hear my game and see my game just fine until when I set up my ps5, it still worked but on certain games like god of war it would limit the setting for the framerate because of the passthrough not supporting 4k 60/120, so fast forward now I have the elgato 4K X to fix that issue I have it set up the same way to OBS and followed elgato's 4kx setup youtube video so I can hear the game and see from my pc's headphones and the video problem is fixed now as it can passthrough the higher fps but now for some reason I'm having an audio issue, both on the OBS and elgato's 4k capture utility the capture card only seems to be picking up certain audio and not the full range of the game, As for example in god of war I can only hear sound effects and attacks loud and clearly while voices, walking, footsteps etc sounds like its missing or faint and echoed like its in the distance.

[warped ledge]

I have a guide for setup in #community-resources maybe see if that will help.

[eternal summit]

nothing seems to have worked the only issue im having is how its capturing audio, its only picking up partial parts of the audio, I think it might have something to do with the stereo settings or something but I'm unable to change them as I dont have my earbuds plugged into my ps5 as I'm trying to set it up that I'm listening to everything through my pc

[warped ledge]

Make sure your cables are secure

[young surge]

Have a situation with a 4K X card. Plugged it into my Gaming Laptop , when I clicked on “listen to device” on the sounds settings on my laptop so I could hear gameplay from my console, I’m getting a weird crackling/echo sound on my headphones (Astro A50) from my Xbox Series X. anyone able to help ?

[eternal summit]

yeah everythings plugged in correctly

[warped ledge]

What else are you running?

[warped ledge]

@past basin you know the fix for astros right?

[eternal summit]

Im just running my ps5 connected to the 4kx which is connected to the PC and the hdmi out to my TV, im using OBS for software (for listening im using earbuds that are connected to my computer realtek hd audio)

[past basin]

Depends on how they're wired up. But getting crackling from the console with them is unusual unless they're also using the HDMI Astro adapter or something. Or there wireless interference with the headset

If it was coming from the PC side there's a few things to check.

For Xbox though, mostly check that audio is set to uncompressed stereo and not using spatial sound or something

[young surge]

Have the usb connected to my laptop, set the tab in the back of the base to PC. No astro adapter. Don’t think it’s wireless interference cause when I plugged it back in my Xbox it was fine

[past basin]

How is it connected to get the Xbox audio? Aux cable to controller? And if so is it a TRRS Aux? (Standard one won't do mic, some Xbox controllers may not like that)

If wait

Nevermind I'm mixing it up with the a40

Though I still need to know how the connection is routed here, to the console. Does mic audio also get distorted or just the game audio?

[young surge]

All I did was connect the usb from my A50 base to the pc. The base on the A50 has a tab on the back to switch it from Xbox to pc, So I figure to switch it to pc. That’s really all I did besides go into my sound setting on my laptop and in the advanced sound settings where the “recording” tab is, clicked on the Elgato 4k X, and checked the box that says “listen to this device” so I can hear the audio coming from the Xbox.

But it’s giving me a cracking/echo kind of noise which is weird.

It’s happening on game audio

[past basin]

Oh. You're listening to the 4K X, not the audio passed though the A50

And you checked that Xbox audio is set to uncompressed stereo?

You may also get some changes if you turn down the levels on the cards audio settings. And there's a possible issue with B450 motherboards causing cracking audio when used with their 10Gbps USB ports

Sadly I've got to hit the road there now, I'll see if I can check in again when I stop for gas

[warped ledge]

Same gym time.

[past basin]

I drove like 4 hours to see the sun for the eclipse due to local weather. Have to drive back now

[warped ledge]

We had overcast so all I saw always Darkness

[tranquil blade]

Evening y’all, I need a lil bit of troubleshooting help when someone can get the chance. Just picked up the 4KX, currently have it running into my mobo (usbC 3.1 gen 2/10gbs port), which is an msi x399 sli plus, and have the 4k capture utility installed and device manager is saying it is coming up as an unrecognized device. I have the 4k pro driver installed since i currently also have the 4k pro running in the same rig and im just wondering if theres somewhere i can get a dedicated driver to install?

[sage epoch]

hi, guys, I'm new here. I'm trying to find a capture card with low latency, but I couldn't find any info about that in the product docs. Did I miss something

[warped ledge]

Doesn’t give the option to select which card to use? Should be a dropdown box.

[warped ledge]

HD60X, 4K X, 4K60MK.2, and 4K Pro are great!

[tranquil blade]

Nope! Haha just tested my facecam pro in the c slot as well, also unrecognized and camhub doesnt see it so i think my board is having an issue.

The 1950x has a loooot of bandwidth / pcie lanes so i cant imagine thats the issue…so i wonder if im having a mobo usb port driver issue.

[warped ledge]

Make sure your bios/drivers are updated.

[tranquil blade]

Yep will reconvene tomorrow lol 1:09am for me haha

[sage epoch]

Thanks for the recommendations! Do you happen to know if there are any official tests available that measure the latency for these cards

[past basin]

Official tests, no. Though EposVox has done some third party testing that compares then (and others may have as well). IIRC at 1080p60 SDR in OBS, 4K Pro is fastest at 30ms, followed by HD60 X at 31, then 4K X at 35 and 4K60 Pro Mk2 at 58.

[jagged lake]

Hello, OBS shows the video, but no audio. Dual PC set up. On gaming pc i have my wave xlr, wave link software connected. I have the HD60x in between the two computers. It is connected HDMI out of GPU to HDMI in of the HD60x. HD60x connected via provided usb cable to stream pc. OBS on the stream PC sees the HD60x. On stream pc i have the sound option checked to “listen” to HD60x. On OBS i have gone through the advanced audio options and switched it between all 3 different monitoring settings. Also have the HD60x as the audio aux/mic in the OBS settings. On my game PC i have wave link set to stream mix HD60x. Everything sounds great on the game PC, but just need OBS to capture the sound too. Any ideas?

[sage epoch]

I watched that amazing video as well. Elgato 4K Pro and Elgato HD60 X are the top two capture cards with the lowest latency according to EposVox's testing. However, the official data for Magewell 4K Pro is even better than them, and it also supports a low-latency mode to make latency extremly low.

Could it be that their testing methods are different?

[past basin]

Could be, even just different testing methods

https://obsproject.com/forum/resources/capture-card-documentation-latency-decode-modes-formats-more.777/ <- here's some of EposVox's other testing, including a Google Sheets link early on comparing some cards

I'm not familiar with the specific card you're talking about, but so far I'm not aware of any that beat an Elgato 4K Pro in that particular test setup

[silent tree]

Device: Elgato HD60X
Software & Version: 1.7.11 (5032)
Windows/Mac Version: Windows 10 Home (22H2)

Question/Issue: I have no audio when i put my ElgatoHD60x in OBS. I am using a link cable from elgato and everything is connected properly but i have no audio. I am wondering if i have to change either playstation or OBS/PC settings.

When i disconnect the link cable from the controller i do have audio on OBS (but of course can't listen to it)
I use the QWare gamig headset that comes with the playstation starter pack

[proper ember]

Hey, I have a new pc and it have an cam link pro Inside. Im complete new to the Streaming world, and i want to ask if i can stream my Nintendo Switch with my cam link. Maybe someone can send me a DM and can help me? This would be really nice 🙂

[past basin]

Did you switch your HD60 X to use the Analog audio jack when you connected your Chat Link?

This setting will save on the card so it can be used with other apps like OBS once changed

[silent tree]

i will check

i didnt

let me test it

you are amazing! Thanks! it worked

[past basin]

CamLink Pro should be usable for capturing Nintendo Switch. You'll need either the Camera Hub app or the drivers from here https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers and a third party app like OBS Studio to setup your capture. Most of the Camera Hub specific side of that would go go under #camera-prompter

[past basin]

Glad to hear it!

[proper ember]

Thank you, is it possible to stream my screen for you later? Im really new into all the elgato stuff

[past basin]

I'll have to get back to you on that later as my work schedule for the day doesn't seem to give me much time for taking calls later.

[static token]

is it bad to uninstall softwares and reinstall them, im having lots of problems with streamlabs and game capture HD and was wondering if i just completley do a reset will that help ?

it feels like i just have lots of bloatwear or audio inputs and ouputs that idk where they came from.

[tranquil blade]

Hey there just touching base. So I’ve uninstalled and reinstalled all drivers, updated the chipset, but windows still doesnt see it. However if i go into my bios, when hovering over that port the bios can see and identify the facecam pro. So im not sure what to make of it.

[warped ledge]

and you made sure your bios/drivers are updated?

[tranquil blade]

With the exception of a bios update, yes.

Its a mobo issue for sure, i may need to contact MSI

Like a windows driver issue or something

[warped ledge]

i'd suggest updating the bios.

calling it a night.

[tranquil blade]

Yeah thats the last step, bios updates just stress me out lol

[warped ledge]

[tranquil blade]

Gn!! I appreciate the responses. Will reconvene again tm haha

[warped ledge]

I hear ya, did mine yesterday since there was an update I forgot about

@dim stirrup over here!

[dim stirrup]

ok

thanks

[warped ledge]

Make sure you do this!

For your capture card though.

[dim stirrup]

I need to connect the capture card to the gaming pc and stream pc but nothing throw the output, rigth?

[dim stirrup]

by the way, Where cai i get this option?

[warped ledge]

The streaming pc should be connected to the capture card, via usb. The IN to the Gaming PC, and OUT to your Gaming TV/ GamingMonitor. The setting is in sound, advance

[dim stirrup]

im here

[past basin]

Other sound menu - press Windows Key + R, type mmsys.cpl and press OK

Then find the card on the recording tab, and go to properties and you should be able to find where Vic is

[dim stirrup]

thanks