capture-cards

[past basin]

(I htink it was OBS you're using, of not sorry)

[upbeat cedar]

So when I went in the actual stream labs settings I found it. 1920x1080. When I go to the actual capture card properties in the scenes. It does not match

[past basin]

You can set your streamlabs settings to just about anything, regardless of the card. The overall canvas anyway.
Can you download and run USB Tree Vieweer from here: https://www.uwe-sieber.de/usbtreeview_e.html ? That should show your USB root hubs on your mainboard, and confirm if any of them are rated for 3.0 (or possibly having issues)

[mighty obsidian]

i have 0 filters in there

[past basin]

If you try another app like 4K Capture, does it have the same audio issue?

[mighty obsidian]

idk because i still get the device is in use still while obs is not open

[upbeat cedar]

Working on this now. Im not the best at this tech stuff. Im not the worse either. So bare with me lol

[upbeat cedar]

could it possibly be that I need 4k hdmi cords on both sides>

?

[crimson walrus]

Has anyone used the Elgato 4K X with the switch yet, and does it work good?

[past basin]

In theory yes, you should ideally have a 4K on each side. But even with a HDMI 1.4 cable you should be seeing 1080 as an option

[past basin]

Generally works well. A few people have wandered in with tech issues. But given you're asking in the support channel, if people ARE going to hit issues, this is where they come, so that makes sense 🙂
Overall reviews have been positive.
Since the Switch runs at 1080p60 at most, should be more than fine.

[crimson walrus]

oh my bad, I missed the tech help banner thing

[past basin]

Okay I'm still having some trouble finding an example of this that isn't one of the other two issues>
If you go back into Windows sound (Windows Key + R, type mmsys.cpl, press ok), go to recording, find the capture card, go to properties, go to the listen tab, select listen to this device and have it play out of your streaming PC, does it sound right then? (you'll want to click apply, but not okay - this puts the card into always hearing it mode, we'll want to turn that back off after testing).

[past basin]

All good. I don't have one of the new cards yet, but I know some of the other volunteers have been enjoing it.

[mighty obsidian]

stream or gaming pc?

[past basin]

streaming

[mighty obsidian]

ight

[mighty obsidian]

still nothing comign through my gaming pc to obs besides just videos and music but like surround sounds and etc cant hear nothing

[past basin]

So you're still getting vocals from games and nothing else? Do you get any other noises there at all?

[mighty obsidian]

just vocals

[past basin]

There's got to be noise cancellation software on one of those PCs. Or both. That's the only way this makes sense to me.
When you're playing videos do you get all the noises and stuff? Or is that just vocals too?

[mighty obsidian]

videos i get all of it and my streaming had a noise cancellation im going to check to see if that was the problem

still get nothing

[misty dagger]

bit of an odd question but i set up an hd60s to my switch and my monitor for some reason doesnt want to work with it. it shows this and i have no idea what to do. the software is all working its just my monitor

[past basin]

Okay the fact you're getting full audio from the video implies there's somethign affecting game audio. Does the gaming machine have any other audio software? Steelseries Sonar, or anything like that? Something that might be changing how game audio plays but nothing else?

[mighty obsidian]

I dont think so

[past basin]

That monitor is a odd resolution. 1600x900 means it's not going to take the standard 1920x1080 that most games put out. It might work if you put your games into 720p instead?

[upbeat cedar]

if i dont have a 4k hdmi on both sides, it can be the reason why i am having this big problem? I can play the game, i just cant see anything in streamlabs. i can go out and buy another 4k hdmi cord.. i just hope it aint the computer or the monitor

[past basin]

Did you get the USB tree software after? It's far more likely that you've got a USB issue than you've got cords old enough they won't support 1080p. Alt+Print Screen on your keyboard will take a screenshot of an active window and you can paste it in here (if you don't mind sharing what the screen shows there)

[misty dagger]

that worked thanks!

[upbeat cedar]

idk how to open tht thing lol. i tried to ys

[past basin]

Glad you're sorted. Good luck with it!

[past basin]

It should have downloaded a Zip file. Right click it, extract all. Accept the defaults. Then run the file that pops up - if Windows warns you that it came from the Internet, you can click more info, and run anyway.

[upbeat cedar]

there we go lol

im trying bud

[past basin]

That looks like hte capture card may be plugged into a hub?

[upbeat cedar]

it is now lol. i can switch it

[past basin]

Yes, bypass that hub it's only rated for 2.0 speed and will slow everything down

[upbeat cedar]

one second

[past basin]

I'm checking the spec on the other parts of that there now

[past basin]

hm. That's still showing as in a hub - might be an internal one built into the laptop

[upbeat cedar]

thank you for trying to help me. i can switch ports. i have 8 lol

[past basin]

or motherboard

[upbeat cedar]

the one its in now is directly in the front lol

[past basin]

Is this a prebuilt machine or laptop? Do you have a full model number for it?

[upbeat cedar]

straight into the tower

[past basin]

The tower itself may also have a hub

[upbeat cedar]

i think its refurbished but i can give the specs

[past basin]

if you can, because as it is right now that machine doesn't appear to have any USB 3.0 ports

Becaus all it's ports are connected to 2.0 hubs (possibly inside)

[upbeat cedar]

isit the Amazon Renewed Store
3.8 3.8 out of 5 stars 423
Dell Gaming OptiPlex Desktop RGB Computer PC, Intel Core i7, GeForce GT 1030 2GB GDDR5, 16GB RAM, 512GB SSD,

My bad I copied and pasted from my phone

[past basin]

Oh, it's a dell? Is there a service tag on it somewhere? a 8-10 digit code with letters and numbers? I can use that to look up the exact spec on the support site and get the specs right from dell.

[upbeat cedar]

Where would I find it?

[past basin]

Usually on a siticker on the side of a case, bottom of a laptop. Sometimes on the the back of a case

[upbeat cedar]

one second. its a desktop. gotta get under the desk lol

[past basin]

If not does it at least say what model of Optiplex it is somewhere? a 3-4 digit number?

kk

I'm back and forth here a bit anyway

[past basin]

perfect, I'll be back in a minute

[upbeat cedar]

thank you

[past basin]

Unfortunately after checking up on that model here: https://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/optiplex-3010_setup guide_en-us.pdf All the ports are USB 2.0.
It also only has a i5-3470. The system requirements for the HD60X specify it should have at least a 6th gen (i5-6xxx series). See (https://help.elgato.com/hc/en-us/articles/5293623183501-Elgato-Game-Capture-HD60-X-System-Requirements )
It does have PCIe 2.0 x1 slots so you might be able to add a USB 3.0 port , but even then you don't meet the official specs - I'm not sure you'll be able to get this to operate correctly with that PC 😦

[upbeat cedar]

so simply put all of the specs that were described were wrong. i bought the wrong cpu for the wrong capture card. got it lol

[past basin]

Seems that way unfortunately 😦 Sounds like the refurbishing folks goofed on the specs - unless they replaced all the internals, which is unlikely since the USB Tree View also shows only 2.0 ports

[upbeat cedar]

So it sounds like they tried to rebuild and refurbish the computer. Then tried to sell the cpu based on the specs they tried to upgrade the computer to.

[past basin]

Could be - did they tell you want the CPU was supposed to be in it? It IS possible they replaced the guts of it - but like I said it still reports only 2.0 USB ports which makes it unlikely

[upbeat cedar]

Simply put, it is supposed to have an i7, usb 3.0 ports, and etc. Obviously not

[past basin]

Yeah - they probably just forgot to correct a template or something when they were filling it out sadly. SHould be grounds for a return though

[upbeat cedar]

oh definitely

This aint what I paid for lol

[misty dagger]

hello again, new problem. the audio is clipping randomly very often. again no clue why. im using an hd60s and rn i think its breaking because im using a usb extender with usb 3.0 to a port that is usb 1 or w/e the normal black usb is called

visually everything is fine

but the audio is awful

i updated the capture software to the newest version

[past basin]

What app are you using? The HD60S works with the Game Capture HD, and the 4K Capture Utility (as well as many others)

[misty dagger]

4k capture utility

could the capture card itself need an update? im borrowing it from a friend who never really uses it

[past basin]

It's possible - if you hold down CTRL and open settings the update firmware button should unlock

I'm trying to remember of any audio hiccups with the HD60S but coming up dry at the moment.

You can also try disabling audio enchancements - it works like this https://help.elgato.com/hc/en-us/articles/14656201087245-Wave-Link-Disable-Audio-Enhancements-To-Resolve-Audio-Issues just for the HD60S instead of Wave Link

[misty dagger]

there is no wavelink or any of the elgato things in the sound settings

[past basin]

No that's why I said to look for the capture card. It'll likely show as Game Capture HD60S.

That was just the best example I could find for what the audio enchancement options look like sorry

[misty dagger]

sorry i mean like there is no hd60 or anything under playback, just under recording but i cant disable audio enhancements on it

[misty dagger]

also wdym i tried this and nothing happened

[past basin]

If you hold down CTRL you get extra options in settings on the Device tab that aren't there if you don't

Eg on mine

It's been a while since I've used a HD60S, I'm assuming it should have the same update options

[misty dagger]

oh ok

it says im up to date :/

[past basin]

Well, that's one thing ruled out at least.

[misty dagger]

i should note i guess, my set up is a lil messy and i cant get audio from my monitor so im trying to listen to the game through the capture software and thats sounds awful. i tried plugging my headphones directly to the switch but then that doesnt send audio to the capture card. idk if theres some other way i can listen to the game

[past basin]

I'm trying to look into it, but sadly I don't have a HD60S here to test. I have seen some people suggest changing the audio buffer for it, but htat would need to be done in the older Game Capture HD app I believe

You might actually want to check with #official-tech-support on this one if you haven't already opened a ticket.
Or you could try changing the audio buffer like I'm seeing an option for - but you'd need to be using the older app to see the setting. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows
You could also just try the older app to see if it still has the same audio issue actually. Just don't run them both at the same time - only one can use the card at a time

[misty dagger]

where can i get hte older software

[steep crystal]

The link in the previous message has older versions of the software.

[misty dagger]

oh the game capture 3.2

im stupid

[past basin]

3.70.56 - down a bit there

3.2 is for windows 7 users

[past basin]

I'm going to assume you've made out okay with it for now - time for me to crash for the night. If not I'll see if there's any updates tomorrow. Good luck!

[wooden geode]

Right my pain continues trying to to set the 4K X up for 4K streaming - I’m not using pass through I’m only using capture. I can’t however find the EDID for 3840 x 2160! I know you can create a custom edid but how do you do this? Secondly has anyone else had to create one before or has the true 4k resolution been available to select?

[past basin]

That's 2160p. Aka standard 4K UHD. Why do you need a EDID for that?

It shoud be one of the default modes for the card, unless you're one of the folks that had to override that

If so, and your app doesn't include a EDID for it, reach out to #official-tech-support and they should be able to create one for you

[sturdy talon]

Until literally this month, I was using the OG Elgato Game Capture software. When I built my new system and tried to redownload it, the Elgato site pointed me to the 4K capture software instead. Am I crazy or does this software not have hot keys like the old one did? I have gone through the settings menus but I can't find them anywhere. I need to set up screenshot and recording hot keys.

[stable ocean]

My camlink pro randomly stopped working today, I can't get any signal to seem to come through

[wooden geode]

My source signal is 2160p but the capture resolution in the drop down box is something like 3100 x 1440p or something like that.

[formal brook]

got a random issue where my 4K X captured audio is suddenly VERY quiet... I'm almost certain It's definitely an issue with the card as when I try using my old AverMedia card, everything is fine.....

Tried using HDMI audio and Analgue - both the same. Everything's up to date. It was fine yesterday

[past basin]

Two things I'd check there are that a) the card is in a USB 3.2 port getting a full 10Gbps (SuperSpeed+), which you can check with https://www.uwe-sieber.de/usbtreeview_e.html . Second if your canvas in your capture app is large enough. If you're using OBS or StreamLabs you can also try typing in the resolution as a custom one to see what it does instead of using the dropdown.

[mighty obsidian]

@past basin i got my audio to work my streaming had another noise cancellation on it so i turned it off and it works now thank you for you're time and help that you gave me. much appreciate ❤️

[past basin]

You may want to check the Windows audio settings for it - specifically levels. Press windows key + R, type mmsys.cpl, and press ok. Go to the recording tab, find the audio interface for your card, go to properties and check that it's not turned down too far in the levels tab.

[past basin]

Fantastic! Glad you were able to sort it out and find the other noise cancellation

[formal brook]

OH MY GOD..... why would that have even changed randomly?! Thank you 🧡

Is there a tip page here? I owe you a beer... I was close to yeeting the card

[past basin]

No tip page, but glad you got it sorted out 🙂

Not sure why it changes - I've seen it happen to other audio devices too

Best guess is Windows audio is haunted

[formal brook]

agreed... deffinately a Casper situation

[chilly goblet]

hello! I am trying to stream my xbox and I have it working just fine when using the 4k capture utility for my audio. But when I use OBS it wont also let me use the capture utility and then I get no audio

my stream can hear it but I cant

I tried to use....NDI? but I dont see the options in OBS for that

[past basin]

By default OBS does not turn on monitor on audio devices you add, including capture card. Monitor is the ability to hear it yourself (OBS just kind of assumes you might already be hearing it so leaves it off by default to prevent feedback). Output is the ability of stream and recordings to hear it. check in your advanced audio propterties (gear a on the audio mixer) and set the monitor option for the card to Monitor and Output.

[chilly goblet]

I think I found this while you were saying it! so I needed to turn on "Monitor and output"?

yes! thank you!

[past basin]

Should be all you need ther yes

Glad you got it sorted!

[chilly goblet]

yay! thank you so much!

ok next question: how do I port the audio through the correct channel on my wave link software

[past basin]

That's best asked over in #wave-audio - but you should be able to just select an empty input up top to add an input, and select the capture card. Then mute the existing copy of it in OBS (and probably hide it) and add an Audio Input Capture for the Elgato Stream Mix.

[warped ledge]

Good! Sorry for the delay. Been under the weather.

I’m a bit lost. Reading the thread.

[cold cradle]

I did try this originally, but it didn't rectify the problem for me, I can happily report though that getting a high bandwidth (40gpbs) usb-c to usb-c cable and plugging it into a usb-c 3.2 gen 2 port on my motherboard seems to have eliminated the popping/crackles

not sure if the included cable from elgato was just faulty or insufficient for the amount of data transfer though

[warped ledge]

Ultrawide doesn’t have support yet.

For 10bit on this monitor it needs to be at 100hz. Just FYI.

[past basin]

My bad, I thought the 4K60 Pro Mk2 had limited support for ultrawide through custom EDIDs. Again though there's a reason I pinged you on that, since I wasn't sure. The fact they had it working before was what was getting me.

[warped ledge]

Well the format is 3840x1080 so it would make sense, since it’s like 2 27in monitors that are 1080p

[warped ledge]

Whatever they did before should be ideal. I’ve not a dual pc build to test ultrawide yet, but when I do, I’ll see if a certain Staff can help me with it, as I wouldn’t mind being a beta tester for a custom EDID.

It’s just a matter of if Staff would allow that.!

[past basin]

I pulled that suggestion from support on the reddit in a post from many moons ago, so I'm led to believe it may be possible. They did not imply a guarantee they could get it working though, just to check with support about it.

[brave bluff]

its ok hope you feel better ^^

[warped ledge]

Thanks! I’m starting too!

[crimson walrus]

If my plan is to basically just capture and use the Nintendo Switch, should I save a few bucks and buy the HD60 X instead of the 4K X?

[past basin]

The 4K X would be overkill for just a Switch - though it would future proof you for later upgrades

But yes, if staying with just the switch long term, since it caps at 1080p60, I'd stay with the HD60X and invest the rest in other gear or tools

[remote gate]

Hey so I have the 4k 60 Pro and whenever I try to use my PlayStation with it. I can see the game and play it on my monitor but on my elgato app it shows no signal. Anyone know what’s going on?

[past basin]

Sounds like a EDID mismatch where the PS5 is choosing a display mode used by the TV and not compatible with the card. We can test that though - inside the 4K Capture Utility on the Devices tab, there is an EDID Input mode. By default that's set to merged, which tries to merge the supported modes between the display and capture card before sending the list to the PS5. Try changing it to Internal so it uses only modes suppored by the capture card (if this causes the monitor to black out or wash out don't worry as there's a few more things we can try past that, but it may also be all you need in this case).

[young wave]

Can you use a capture card with a Logitech stream cam. Will Elgato stream deck work with a Logitech stream cam.

[crimson walrus]

Would the HD60X also work on the Wii U?

[past basin]

I don't believe the Stream Deck will control a Logitech camera itself, unless Logitech has put out a plugin. But you should be able to use most cameras together with the Elgato capture cards in apps like OBS Studio (and you can setup some controls for things like turning the camera in specific scenes then, with the OBS plugin for the Stream Deck).
One potential concern is USB bandwidth though. Each PC will only have a certain number of "root hubs" the USB hubs on your motherboard itself. If you put too many things on one you can overload it and some things will stop working - can often be resolved by moving things around or adding a USB add in card. Some examples of how that can be an issue are here: https://help.elgato.com/hc/en-us/articles/360042824631-Two-Elgato-USB-3-0-Devices-on-one-Computer-Two-USB-3-0-Root-Hubs-Needed . It's not usally a problem unless you have several devices or are working with 4K resolutions, but you should be aware of it just in case.

[past basin]

Yes, should work just fine. I've hooked my own up to it in the past.

[crimson walrus]

cool, thanks! about to buy one right now!

[remote gate]

Still showing no signal and I tried all three EDID input settings

[past basin]

I noticed you said when you're trying to use the Playstation with it? Do you use any other devices with it and if so do they show as expected?

[remote gate]

No only playstation

[past basin]

And is HDCP disabled on the PS5? (if it's not it also shouldn't show up on the screen on the older cards, but I'm not sure if that remains true on the new one)

[remote gate]

I just got the capture card

[remote gate]

yes i disabled it

[past basin]

Can you open the built in Windows Camera App, an click the switch camera icon in the top right to see if the PS5 shows up on any of the views (or an Elgato No signal screen)

Close 4k Capture Utility before trying this (or any other recording apps)

[remote gate]

It shows that there is an elgato but it is just the grey camera app background neither the no signal screen or ps5

[past basin]

Something like this?

(this is from the HD60X which is all I have on hand at the moment)

[remote gate]

no not even that just the grey background ill ss it

[past basin]

Alt+Print Screen will let you copy a screen shot of the active window

That might be the new No Signal on the new card - haven't seen it yet.

So we know signal is going through passthrough since the monitor is coming up, but we're not getting it in software. And you've tried each EDID mode - did you restart the console after chaning modes (or at least disconnect and reconnect it to force it to reselect the display)?

What happens if you try it with the HDMI out on the card disconnected?

[remote gate]

each time I did it reset the display by itself and with the hdmi out it still just shows no signal

[past basin]

That flicker doesn't always correctly reset, but the fact it's still not getting a signal after unplugging the HDMI out rules out a conflict from display mode anyway. Okay then.
What happens if you boot hte PS5 in safe mode like that? That mode should reset the graphics on it to the most compatible mode - so ideally that'll let us set it up to match the card. https://www.playstation.com/en-ca/support/hardware/safe-mode-playstation/

[past basin]

Ah I see what you were saying there. Thanks for the screenshot, clears that up nicely

Another thing to check is your Windows Privacy settings - https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

It's possible it's getting blocked by Windows because the capture card shows up as a camera

And sometimes Windows get a little overzealous with those

[remote gate]

Now the camera shows the no signal screen

im about to try the safemode

[past basin]

Okay, progress

Given that we get the No Signal scren now, you may want to double check that the EDID was set back to merged or internal earlier - if it's still on display with the HDMI out disconnected it could cause us a hiccup

[remote gate]

still no signal 😂

[past basin]

No signal in safe mode either? Double check that the HDMI ports are connected in the right order if you can ( I don't think passthrough work work if they weren't but I've seen weirder)

Also check the camera app again (and make sure the EDID is on Internal this time if you can)

[outer crow]

Hey everyone, I cant get video/audio output w/ my HD60 S+ connected to a nintendo switch. I had video originally but no audio, then I plugged the card into USB 3.0+ and all video stopped as well.
Output HDMI is just connected to a port on my GPU.

using OBS

[past basin]

GPU ports are also output - can just remove that cable if you don't have an actual display to hook it to. that might actually cause part of your problem there

So Switch to Input, USB to computer. Leave the HDMI out empty

[remote gate]

the actual ps5 wouldn't pop up on my monitor in safe mode either

[past basin]

Is the HDMI out from the card reconnected now?

[outer crow]

Is it possible one of the HDMI ports on my GPU just doesnt transmit audio/video for whatever reason? I have 2 montors connected and I know with my card some silly stuff gets disabled.

[remote gate]

It was

[past basin]

The audio SHOULD be coming over USB in this case, since it is a Nintendo Switch. The Switch should keep sending audio as long as it's turned up and you don't have a headset plugged into it.

[past basin]

I'd try safe mode with it out to be safe too, if it's still in safe mode

[outer crow]

wait nvm I got audio/video just had to set it to OBS camera then back to the capture card.
now im seeing the green audio bar go up when I move the select button (which is good) but still cant hear anything

[past basin]

In your Advanced Audio settings (gear on the audio mixer) go in and set the monitor option for your capture card to Monitor and Ouput. Monitor is so you can hear it yourself and is off by default as OBS assumes you might already be able to hear it from another device or headset

[outer crow]

this right?

sorry its small

[remote gate]

It is out and in safemode now and on elgato there is no signal at all not even the black screen like it is picking anything up and on thew camera it shows no signal as well

[past basin]

hm. I might have to check that Safe Mode doesn't re-enable HDCP. Does it give you access to the menus to check that if you connect the monitor directly to see what's on the screen?

[past basin]

Monitor & Output is what you need. There on the right

[remote gate]

Where?

[past basin]

Right now it's monitor off, whcih is why you're not hearing it

[past basin]

Uh give me a second. Imgur seems to be down which is where I usually keep my images for that

At the PlayStation 5 main menu, navigate to Settings -> System -> HDMI section of the PlayStation 5 interface, and turn off Enable HDCP

[remote gate]

like on my computer or on ps5

[past basin]

ps5

[remote gate]

When its in safemode I can't see my ps5

[outer crow]

Got it perfect I can hear everything now. One last issue though is the audio has a really piercing pitch (even moving the select cursor noise on the switch hurts to hear), I tried lowering it but I noticed if I lower the "Audio Input Capture" channel it doesnt affect anything. the "Video Capture Device" one does affect it though.

But the audio seems doubled/layered for whatever reason

[past basin]

If you connect the monitor directly while it's in safe mode, does the screen come up then?

[remote gate]

let me try

[past basin]

Did you add the card both as an Audio input and a video input? If so try muting the video input to see if you can stil hear it without the doubled up sound

[outer crow]

When I mute "Video Capture Device" I hear nothing. When I turn it up to 0 Db (neutral) I hear this weird background static interference.

not sure if that has anything to do with it

[past basin]

Okay, in that case mute the video capture again and add it again as a Audio Input Capture (should show up as Game Capture HD60 S). Then put the audio capture into Monitor & Output mode as well

Sometimes OBS has hiccups pulling the audio thorugh with the video feed. I've yet to figure out why

[outer crow]

oh thats weird, I deleted the entire audio capture to redo it and I can still hear the piercing audio through "Video Capture Device"

[past basin]

Yeah, that's why you want to start by muting the video feed

It can also include Audio using Directshow - but sometimes (rarely) gets a little buggy that way

[past basin]

Okay what options does it give under 2?

[remote gate]

Change res and change hdcp

[past basin]

I'd set the resolution down to 1080p if it's not already. Disable 120Hz mode if it gives you that option. And make sure HDCP is off. That should be the most compatible mode - we can trun it up again if we can get it actually playing nice with the capture card first

[outer crow]

Ok, I added the "Monitor and Output" Setting to the Audio Input Capture. I also set the Video Capture Device to "Monitor Only (Mute Output)"
its a little better but still a high pitch. Could also be interference from my headphones, which are super sensitive studio headphones connected to an amp.

[remote gate]

ok

[outer crow]

Ill have to mess around with mixing.

[past basin]

Actually set the vidoe capture to Monitor OFF. Monitor is the audio you hear, so you don't want that on there.

The pitch issues are weird though.

[remote gate]

okay its all set so I should try it with the card again?

[past basin]

I'd definitely try listening on another device just to rule out those headphones

[past basin]

Yeah, should be time to give it a shot with that again

If it doesn't come up immediately, reboot the PC to make sure no other apps we've had open are interfering and try agian.

[outer crow]

Im not sure if this means anything, but the audio is under "Digital Audio interface" while the video output doesnt say that, just the name of the card.

[past basin]

Yeah, that's fine. The 2 just means it's the second time Windows has seen one of these. Usually that means the first time you plugged it in it was in a different USB slot.

OBS and 4K Capture will ignore that bit

[outer crow]

I mean so far everything looks good in the settings now. Id bet its definitely something with mixing on windows or my hardware. Let me fiddle around with it for a sec

[past basin]

Could be. Especially if there's any kind of noise cancellation or EQ going on with bundled apps

[remote gate]

I see it on the elgato utility now

[past basin]

Progress! \o/

Something I should have asked way back at the start- what resolution were you playing at before?

[remote gate]

YES

[remote gate]

2160p

[past basin]

Okay. If you set the PS5 back to 4K/2160p do you lose signal again?

[remote gate]

tesing

[outer crow]

Huh. Thats odd. If I keep OBS's volume on windows volume Mixer high but low on OBS itself, the pitch is really bad. Otherway around and its more manageable. Probably a consequence of my amp.

[remote gate]

1440 worked now im going to try 2160

[past basin]

Might also want to check your Switch audio is in basic stereo mode (aka Linear PCM). I'm not sure if switch even supports any spatial audio, but spatial audio can also distort sound coming to the capture card

[remote gate]

1440 works but 2160 does not

[past basin]

Okay - last time I ran into this what was actually happening was the user didn't actually have x4 PCIe slots available on the motherboard slot so it couldn't handle the bandwidth of running in 4K. Do you know what motherboard you've got in that PC? And what slots you have m.2/nvme SSDs in? Modern motherboards like to split off lanes depending on what's installed so can't go by the physical slot size anymore

[outer crow]

Actually wait yeah. Im trying to keep the amp at a neutral volume (like mid way on the dial) and let system volume handle the rest. Seems to have improved it a bit. I also think the switch select sound is annoyingly high pitched in general so it could just be bias from using my headphones which are better suited for low/mellow pitch sounds.
TLDR; im probably used to hearing the switch's volume from the speakers on the handheld itself.

Let me test some game audio and other stuff.

that will be the true test.

[past basin]

(And this is why I should have started off asking what resolution you were running things at)

[remote gate]

AMD B650 and thats probably it bc with the Capture card in i only have one slot left

[past basin]

Yeah, the B650 chipset isn't known for having a lot of available lanes. that's the Chipset though - happen to know the specific model? I can dig up the manual and see if it clarifies

[outer crow]

Yep. Picked Mario Kart 8s main menu theme and nothing stood out as crazy. In fact the mixing sounded better than usual. I think I just need to get used to the switches annoying menu noises with open ear headphones 😂
Thank you so much for your help! @past basin

[remote gate]

https://nzxt.com/product/player-two-prime

hers my pc

heres

[past basin]

hm. Thanks I'll see if I can identify the board

[past basin]

No worries, glad you got that sorted!

[remote gate]

But also its fine if I can't get it 1440 is plenty good enough

[remote gate]

https://www.newegg.com/msi-b650-gaming-plus-wifi/p/N82E16813144628

I think this is it

[past basin]

NZXT apparently makes their own B650 called the N7 B650 which it could be too

[remote gate]

https://www.newegg.com/msi-pro-b650-s-wifi/p/13-144-642?Item=13-144-642&cm_sp=product-_-from-price-options

[past basin]

if press Windows Key + R and type msinfo32 , what comes up in the Baseboard manufacturer and baseboard prodcut?

[remote gate]

its not the nzxt

[past basin]

okay

give me a min to dig up the MSI manual then

[remote gate]

this is the closest I can find but it not 100% exact but about 99%

[past basin]

okay if you can get the info from that msinfo32 screen we can probably find the exact match

In oder to check the lanes we'll need the specifics

[remote gate]

https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/

here it is

[past basin]

Okay are there any other PCIe cards in tehre aside from the GPU and capture card?

[remote gate]

like the back of the board?

oh either

okay

[past basin]

Just other cards in there like a wifi. Actually before that, which slot if your capture card installed in.

[remote gate]

Very bottom

[past basin]

Very bottom card is locked to x1. Move it up one if you can, and that slot should run in x4 mode if there are no others in there

[remote gate]

okay I only have the bottom of the four bunched together left the first 3 are taken by graphics card

So i have PCIEX16_4 left

and right now its in PCIEX16_5

[past basin]

That shoudl be fine _4 is the one that will run in x4 mode

[remote gate]

Okay thanks ill do that then see hwat the report it

[past basin]

Sounds good! Good luck

[remote gate]

Now I have to freakin do surgery 😂

[past basin]

Lol, just be glad it's not an industrial or retail PC. The stuff I've seen in some of those over the years. . .

[remote gate]

ITS FIXED

[past basin]

Fantastic! All that and all we had to do was check the motherboard slot first 🙂

Glad it's sorted

[remote gate]

But I do have one more questions but I dont think this one is as tricky

[remote gate]

Thanks bro I would have never gotten that

[past basin]

What's the question?

[remote gate]

Okay, I have an Astro A50 headset but not X that allows for multiple inputs. Is there anyway for me to be able to use my Headset with my PS5 but not have to unplug and switch all the cables from my PC to my PS5. Also without using like a kvm switch

[past basin]

Uh do you still need to use it with both devices at once or are you just trying to get the audio from it to the PC for captured video?

I think you can do both, I need to check the specs though

[remote gate]

Also now on the utility it shoes I am sourcing 2160 but capturing 1440 but I have 2160 set on the settings

[remote gate]

for the headset?

[past basin]

yes. Depending on what you want to be able to hear at the same time there

I know it has a stream port that you can feed into PC Line in (and I blieve a digital version of the same but you can't use that while it's connected to the PS5 since the USB is going there)

I'm not sure you can set it up to listen to the PC stuff at the same time though

[past basin]

Is 4K capture set to record in 2160p?

If not it'll drop the captured resolution to match the format set there

[remote gate]

Yea

[past basin]

And it's showing capturing in 1440p in the top right?

I'd probably just disconnect and reconnect it where we were changing settings earlier

(the HDMI cable that is)

[past basin]

It should definitely be able to capture at 2160p60

(59 there is just short for 59.94, indicating broadcast standard 60)

[remote gate]

That worked

[past basin]

Good, at least one hiccup was easy to solve 🙂

[remote gate]

Thank you very much for your help!

[past basin]

No worries

Also looks like the A50 has a standard Aux port on the back that's actually TRRS - full headset support. So you can plug the PC in via that (or via USB) then plug the PS5 in via the other. From what I understand there's also a digital "stream" port that comes up when you plug the USB into the PC, but that aux port otherwise does the same thing (behaviour may be changed in command center if I'm reading things right). So long story short, you should be able to hook the PS5 and PC up at the same time.

If the PC has optical out though, that's an even better way

To use that Aux port you may need a headset splitter (that splits it to mic and speaker/headphone) to be able to connect it to the PC. And you need to make sure the plug going into it has 4 metal contacts (a TRRS plug) or it won't carry the mic

[remote gate]

I think it does

[past basin]

Yeah there's optical in and out on the base that you can use in that case (I believe at the same time).

The aux shoudl defintiely work at the same time though

[remote gate]

Okay sorry Im kinda confused. So what would I need to do using the opitical. Plug base into PC then optical cord from PC to PS5?

[past basin]

PS5 has no optical. you'd be plugging the PS5 into the A50 with USB and the PC into it with Optical if it has both in and out (I didn't relaize it first it needed both)

[remote gate]

Yea no PC only has out

[past basin]

okay, aux cable is the better way then. I'll be back in one second though have to reply to someone for work

[remote gate]

no worries

[past basin]

(but you basically want a headset splitter cable - plug that into the base then run two aux cables to the PC, one for the mic line, one for the speaker/headphone line. Or plug the splitter in the PC and get a single TRRS aux cable (will have 4 metal contacts) to go to the base station.

[remote gate]

Okay thank you

[past basin]

Sorry looks like the work stuff is going to take longer than I expected. Just to be clear on one point, when I'm takling headset splitter, I'm meaning one of these - https://www.amazon.com/Headphone-Splitter-Computer-Smartphone-Headset that splits headphone and mic apart. Combined with one of these TRRS (4 contact) aux cables to get it into the A50 base unit with the mic working ( https://www.amazon.com/UGREEN-Auxiliary-Shielded-Compatible-Headphones/dp/B08RB17ZY1 ). These are just the first two that came up that matched what I was looking for for an example. Wanted to make sure you go looking for the right adapters.
You might want to confirm the A50 works the way I think it does with their support or community - all I know I pulled from other sources, since I don't own one myself.

[remote gate]

Thank you

[edgy otter]

ive connected a elgato hd60 to my switch and im getting no output on my pc

but I see the switch working on my screen

[past basin]

So it's working on the screen connected to the HD60's HDMI out? What software are you using to control the HD60?

Game Capture HD or something like OBS?

[edgy otter]

Ive tried both

I just installeede game capture HD and still nothing

it says no capture device found

but I think the usb cable im using works cause if I unplug it then my hdmi output turns off

it is an old capture card that I have not used in years also

[past basin]

Part of the issue there could be the cable might be the wrong one. If it's a USB 1 cable on a HD60 it'll provide power and the passthrough will work, but the video capture won't.

Game Capture HD SHOULD turn up a HD60 if it's there usually.

[edgy otter]

so find different usb cable?

[past basin]

Can you try running USB Tree viewer - https://www.uwe-sieber.de/usbtreeview_e.html and find the capture card? Once there check what speed it shows int he summary section - eg, full speed or high speed

We want to see it in High Speed if the cable and port are at least USB 2.0

If it's showing Full Speed instead, then I'd probably start with the cable

[edgy otter]

problem code 28?

[past basin]

Huh that thinks there's no driver

okay one sec

Install the drivers from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers and restart Game Capture HD

(normally the driver for the HD60 would be bundled with that, but maybe there was a hiccup)

[edgy otter]

should I turn off the hd60 or just reopen software

[past basin]

After installing the driver I'd probably unplug it and plug it back in to make sure it detects

[edgy otter]

ahh it works ty so much!

ty for your kindness

also If i used a third party dock instead of my main one would it still work?

eedit it works

[past basin]

We don't usually suggest docks, because they CAN cause compatibility issues, but if you have one you can always try it and find out (I use one myself).

Ah, already tested

Glad you got it sorted

[edgy otter]

ty enjoy ur night

[past basin]

You too! Good luck with the card!

[drifting ocean]

How can I record with OBS and 5120x1440 ? When I make the video it look wierd for youtube...how can I fix that?

[past basin]

Huh. If you're getting source video in at that resolution make sure your OBS canvas matches. I'm honestly not sure how YouTube video works for ultra, ultrawide. That might be a better question for the OBS Project Discord.
Is the card taking in the video at that resolution, and is your OBS canvas set to match? Any scaling turned on?

[tough halo]

I'm feeding my 4K X 4k120 - and capping the source in OBS at 4k60 - but audio is gradually going out of sync, any ideas?

[twin roost]

I have an HD60 S capture card, I’ve used it on my windows 11 laptop before where it worked fine, but it’s been a few months, when I went back in to use it it keeps saying “no signal” in red in the elgato software. Differences in the laptop since I last used it is there have been some updates, and the McAfee trial ran out. When I go to test it on my Apple computer it works, so it’s not the chords or the capture card itself, it’s gotta be something with the computer settings but I’m not sure what else to do with it. I’m still very new with using windows, I’ve tried dis-enabling then re-enabling game capture, also uninstalling and re-installing, there’s no difference. Has anyone else had this problem and what else can I do to fix it?

[drifting star]

I just got the HD60 X and i am trying to hook it up to my nintendo Switch. I do get the Video on my PC trough the capture utility. But when i try to have it open on my left monitor and go switch my right monitor on for the Nintendo.
I can hear what i do on my right monitor (Where the Nintendo HDMI is and i also hear the sound extra through the Capture Utility.)
So my question is. Can i mute the feedback from the capture utility for myself so that people in stream can still hear the audio ??(so i dont hear it twice)

Sorry for bad englisch its not my first language

[past basin]

Check that your Windows Privacy settings aren't blocking it - it shows up as a camera to Windows and sometimes it'll get blocked by the privacy tooling. https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings
You can also check that you have the latest drivers for it installed. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[past basin]

I've had issues witht eh HD60X in OBS that went kind of the same way - it seems OBS doesn't always like pulling the audio through the video capture source. I worked around it by muting the capture card and adding it again as an Audio Input Capture which gave OBS control over things like the sample rate.

[past basin]

What software are you using to stream? The 4K Capture Utility doesn't stream itself, so if you're using something like OBS or StreamLabs you can add your card directly to that instead and set it up so that monitoring isn't on so only stream hears the audio from the capture. This option is generally called monitor. Monitor is audio you hear yourself. Output is what your stream and recordings gets.

[drifting star]

i made it work thank you

[past basin]

Glad you got it sorted!

[tame briar]

Ok, I used to have my 4k60 connected to a hdmi switch to allow me to select to record either my switch or my Xbox through the 4k60 app or obs. I had to replace my graphics card, and now I'm not seeming to get it to work. Any ideas?

I have nintendo switch hdmi out to hdmi 1 on switch, xbox hdmi out to hdmi 2 on switch, hdmi switch out to 4k60 hdmi in, and 4k60 hdmi out to graphics card in. It's been a while since I've used it, but can't tell if I routed a cable wrong

[past basin]

The 4K60's HDMI out should not go to the GPU. The GPU doesn't HAVE an input otherwise you wouldn't need a capture card. The HDMI out on the capture card is meant for connecting to another monitor if you wanted to see the video without relying on the captured video (and is optional).

I'd disconnect that first in case you're shorting anything out

Beyond that, what software are you trying to use the card with? 4K Capture Utility?

[steady elm]

if anyone knows anything abt elgatos hmu my elgato wont show up on my streamlabs

[pallid gust]

Having trouble with my 4k pro card

Showing black screen

[past basin]

What model card are you using specifically, and did you install the drivers for it?

[steady elm]

wdym drivers

[past basin]

What software is showing the black screen, and what is the source device you're trying to capture from? If it's a PS5 or PS4 make sure HDCP is disabled on the console

[steady elm]

elgato hd60s

dms

[past basin]

The driver software that makes the cards work. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[steady elm]

can you send the ones for mac?

it works on my elgato app but not the streamlabs app

[past basin]

Oh, there's no driver for mac sorry. For HD60S on Mac use OBS link or screen capture the Game Capture HD app and install the NDI driver in OBS. https://help.elgato.com/hc/en-us/articles/360031363132-OBS-Link-Setup https://obsproject.com/forum/resources/obs-ndi-newtek-ndi™-integration-into-obs-studio.528/

Newer cards like the HD60S+, HD60X etc don't need the extra step, but the HD60S needs one of those two

I'm assuming this is an intel based mac? If not you may hit compatibility issues - the HD60S isn't compatible with the Apple Silicon ones like the M1 - may run through Rosetta2 emulation, but may have issues

[steady elm]

thank you trying to figure it out now

[past basin]

No problem, good luck!

[steady elm]

sounds good thank you

[pallid gust]

I have a 4k 144 monitor

[past basin]

What is the source device

What are you capturing with the card?

[pallid gust]

Gameplay

Call of duty and cricket

[past basin]

Yes but what device is connected to the 4K Pro? A PS5? Xbox? A second PC?

[steady elm]

it’s impossible

[pallid gust]

Pc

Using one pc

Single

[past basin]

Ah. Okay, that's a tad unusual, most people do software capture on a Single PC. So the HDMI out from your GPU is going into the HDMI on on the catpure card?

[pallid gust]

Yes

From the GPU to the in on the elgato 4k Pro

[past basin]

OKay, and are you running a cable from the HDMI out on the card to the monitor? Or are you doing a "cloning" setup where you duplicate the screen to the capture card?

Before we get too far down this road too, I should ask - is there a reason you're trying to use a capture card in a Sinple PC setup? Most folks will do OBS display, window or game capture in software? If there's an issue you're trying to work around with this setup, it'd be good to know now 🙂

[past basin]

Still no go? What kind of mac is it? M1/2/3 or Intel? If it's the newer M series chips I don't think you'll be able to get the HD60S working with it sadly. Elgato has info on compatibility with those here: https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility (newer cards like the 4K X also work with the newer macs)

[pallid gust]

Duplicate - I bought the card to capture to record my gameplay in Obs but it’s not showing anything in there either

[steady elm]

mac 13

downloading this now

[past basin]

Was it not working in OBS with game capture before the capture card though? A capture card usually isn't needed on a single PC setup.

[pallid gust]

That’s the sole purpose why I bought the card to take pressure off my system while I stream n record

[past basin]

What model year is the mac from?

[steady elm]

2020

m1

[past basin]

The capture card only converts the HDMI signal into something the PC can use though - video encoding still goes through the CPU and GPU like it would with software capture.

[pallid gust]

Hers work perfectly fine https://youtu.be/J9fDwfw-qmg?si=UzC9wid0Op0OejCv

[past basin]

Ah. Unfortunately the HD60S is not compatible with the M1 macs. You'd need a HD60S+, HD60X or 4K X for that, as they're UVC based cards that don't need a specific driver. The HD60S only works with the intel Macs (eg i5) and Windows PCs

[pallid gust]

So I don’t know why I’m having issues with it

[past basin]

Not saying it can't work - just that it's not really going to offer you performance benefits. I just wanted to know if there were any issues with the software capture before we spend too much time on other possibilities.

Next thing to check - does it work if you turn down the resolution to say, 1080p?

[past basin]

Related to that, M1 is what they call an Apple Silicon mac - Apple made the CPU. So you can check out https://help.elgato.com/hc/en-us/articles/360052527791-Apple-Silicon-Compatibility which confirms it's not compatible with the M1.

[past basin]

Turn down the resolution of the PC itself, since the PC is capturing itself.

[pallid gust]

Yea it was working fine without before I installed the card

[past basin]

Okay, that should rule out any kind of copy protection nonsense some of the games have loaded.

[pallid gust]

Even without any game shouldn’t it capture my desktop?

[past basin]

Also, do you know what motherboard you have in that PC? I want to check the manual to confirm it's PCIe slots don't do any lane splitting (bifucation) that could leat to the slot not having a full x4 lanes available

[past basin]

Usually yes - though some anti cheat stuff does weird crap that could interfere with that too. The fact it worked in OBS without it is good though - means we don't have to deal with any of htat

[past basin]

It might work in the Elgato App, through Emulation as you sent in the DM, so you could try to screen capture that with Stream Labs - but expect performance issues since it'll be running in emulation. You won't be able to add it directly to Streamlabs or anything, since there's no M1 specific software for it.

[past basin]

If you press Windows Key + R and run msinfo32 it should pop up a System Information screen. Can you get the "Baseboard Manufacturer" and "Baseboard Product" from the stuff on the right, just a little ways down the list? That'll help find the motherboard - that screen you have there doesn't list the motherboard, jsut CPU and GPU details.

[past basin]

Thanks, be back in a minute. Getting the manual for that board to check some things

[pallid gust]

Ok kool

[past basin]

Your motherboard doesn't have an x4 slot aside from the one your GPU is in. Both the bottom PCIe slots only have 1 lane (x1). That's enough to get the card to connect, and might even get you some lower resolution capture if you're very lucky, but you'll never get it to work at higher resolutions or refresh rates on that motherboard (unless you swap the capture card and GPU which is in a x16 slot - but that'll slow your main GPU). The card will also be unstable if it runs at all because it doesn't get enough bandwidth

It does support USB 3.2 Gen 2 so the external 4K X is an option though.

But you don't meet the requirements for the 4K Pro. https://help.elgato.com/hc/en-us/articles/23707775234061-Elgato-Game-Capture-4K-Pro-System-Requirements

[pallid gust]

Bro I did the run check on the elgato website before purchase and it says that this is the card I should get.

Or you guys going to exchange the card and give me the 4k x?

[past basin]

I'm a volunteer - couldn't say what Elgato will do

Where's the check tool you used? I wasn't aware they had one of those out

[pallid gust]

Yes they do and that’s the reason I purchase the card

[past basin]

Ugh. I see it - it doesn't ask for spec at all.

If you have a desktop with a x4 slot free then that'd be the card I'd recommend. In this case you don't have a free slot with x4 lanes on that motherboard, so unless you want to swap the board out the card isn't compatible

Check with #official-tech-support - they'd be the ones able to sort this out

[pallid gust]

Give me the mother broad that are compatible to use this card please

I have no luck with these cards this is the second one now that gives me problems

[bronze turtle]

Got a 4K X ... its paired in tandem with an 4K pro mk2. (feed orignates, goes into 4k pro mk 2, then into 4K X, then into monitor) This setup worked flawlessly when the HD 60 X was being used. I upgraded that capture card to the 4K X...... Anyway..... to the problem at hand.... yesterday I goit it all setup with 4K X and everything worked great.... now today the 4K X and Monitor lose feed intermittenly. Sometimes just randomly but it also happens a lot during transitions... aka the game and loading screen goes to black, the the 4K X and monitor seem to just stop displaying for a few seconds. the feed from the 4K pro mk2 is not disrupted at all.

[past basin]

I'm not sure offhand - I haven't been PC shopping in a while. Motherboard shopping these days is an absolute pain too, because they'll stick a physical x16 slot on the board but it'll only be wired for x1 or x4, and sometimes adding a card or even an m.2 NVMe SSD can change the number of board available. You might be better asking a PC hardware discord or subreddit for a recommendation. I haven't used an AMD system in about a decade.
I can take a quick look if you really want, but can't make any promises - not really my field these days. 😦
You've got a Ryzen 7700X CPU and a RX 7900 XT GPU right?

[past basin]

If you bypass the 4K60 Pro Mk2 for testing, does the 4K X still have trouble? You're going to want to narrow down there if the problem is with the part of your connection chain that includes the 4K X, or with the output from the 4K60 Pro Mk2 for some reason. I can't see any reason the 4K X would normally adjust like that offhand if the 4K60 isn't, bar maybe USB issues where the card is losing power or something, or fighting too many things on the USB bus for bandwidth?

[pallid gust]

Yes correct, these kinda information should be list on the website before people purchase, where/who can I talk to exchange for the 4k x since you said that one will work?

So disappointing, waited so long for this card to reach only for this

[past basin]

It should work since the board has a 3.2 Gen 2 USB slot (though since it's an AMD GPU you'd want to keep using OBS for it instead of 4K Capture Utility, as OBS has much better AMD encoding options). You'd have to go through official support though - this is just the community help channel. Contact info is posted over on #official-tech-support

[past basin]

Yeah, this use to hit people occasionally with the 4K60 Pro Mk2 too, as that also needed x4 lanes. I'm going to do up a ticket when I have a moment to see if I can ask them to link the system requirements in that selection tool, so folks don't trip up in it again.

[pallid gust]

This is something they should put public so people have an understanding of what motherboard it work with or not instead of this inconvenience

I have the 4k MK before and the experience was terrible

Now you telling me I need a x4 which is a older motherboard for a new type capture card 🌚

[past basin]

x4 designates the number of PCIe lanes available. You specifically need at least PCIe 2.0 x4, but it works with PCIe 3, 4 and 5 too - but in PCIe 2.0 mode (because they wanted the card to be usable by as many people as possible). So you don't need an older style motherboard you just need more PCIe lanes actually wired into those slots - that board has a slots sized for x16 cards, but only wired for x1 lanes (because some devices may have a full x16 slot, but not need all x16 lanes). Generally most lanes come from the CPU and are wired through the board and then some more come from the chipset - so a lot of it is on the motherboard designer's choices and what chipset they're using to split things out. The B650 chipset in particular is a 50/50 shot if the motherboard will have enough lanes, especially if the maker splits them off.

[past basin]

They do have it on the official System Requirements page, https://help.elgato.com/hc/en-us/articles/23707775234061-Elgato-Game-Capture-4K-Pro-System-Requirements But yes, this should be linked in the selection tool on the page you used. I've sent an message asking if we can get that recommendation tool updated to make sure people see the full system requirements before purchase going forth

[past basin]

(For reference I also hate the way motherboard manufacturers have set up this disaster. I see issues with confusion about at work and most of my volunteer tech support all over the place)

[steady elm]

@past basin yo

so i plugged in my pc and my elgato now isn’t working 😭

i have the hd60s

[past basin]

Okay, did it work on this PC before?

[steady elm]

yes

[past basin]

Any lights on the card? Does the PC see it at all? Did it make the "hardware connected" little beep when plugged in?

[steady elm]

it’s never made a beep but the lights yes

[warped ledge]

[steady elm]

i also hit activate and it didn’t work

[past basin]

Okay, what' connected to the card right now? If ti's a PS5 make sure HDCP didn't get turned back on while you were troubleshooting

[steady elm]

it’s a xbox series x

[past basin]

You might also try removing the card from SL and adding it back - somtimes SL and OBS get fussy if you add the card back into a different USB port and you just have to add them to the Sources again

[steady elm]

ok

i’ll try another usb port

[past basin]

When you do, don't forget to add the card to StreamLabs sources again to match up

[steady elm]

wdym streamlabs sources

now my face cam isn’t working

[past basin]

Down where you select settings for it (SL Might call it something different) Looks like this in OBS -

Oh, facecam cut out, but is the card working now?

[steady elm]

no

are you better with obs or sl?

[past basin]

Okay to finish the last thought I was suggesting you remove the card from SL entirely and add it back. Because it may be looking to the wrong USB port

For the camera, I'd restart the app

[steady elm]

we can try obs let’s do that

[past basin]

kk, make sure SL is closed first since only one app can acccess the card at a time

[steady elm]

ok

CARD WORKS ON OBS

😭

[past basin]

I guess that's progress?

[steady elm]

miracle

yes

[past basin]

Camera still down or is that working too?

[steady elm]

cam still down

hold up

cam also works but it’s huge

i’m fixing it

i’m gonna go back into sl and see if it works

IT WORKS

[past basin]

Nice!

I guess SL just needed a restart

[steady elm]

hm cam wont work on sl though

IT WORKS

[past basin]

[steady elm]

thank you man.

[past basin]

No worries, glad you got it sorted out

[pallid gust]

If I remove the GPU from the slot it’s in and put the 4k pro in it will it work?

[past basin]

Probably? Though I'm honestly not sure if your GPU will work in one of the x1 slots.

If the motherboard has built in graphics to fall back on it'll probably be fine too though. . .

[warped ledge]

wouldn't it need to be at the top pcie slot?

via the gpu?

[past basin]

For full speed yeah.

They only have 2 other slots though, both are x1.

[warped ledge]

thought so. maybe there is a slot lower that isn't sharing power

[past basin]

I'd probably not do it myself though since it'll limit the GPU to run on a single lane

[past basin]

Sadly no sharing on this one at all the bottom two slots on the board are just specced for x1 no matter the rest of the config, and the rest of the lanes hardwired for the m.2 slot.

[warped ledge]

yikes... might need to look into upgrading a mobo...

[past basin]

Yeah, they're looking at that possiblity too - it's a Gigabyte B650 Aorus Elite AX. So recent board, just not very many PCIe lanes like a lot of B650 ones

[warped ledge]

man, that bites with the way tech is moving... idk I'd be upset if that were the case. I went ASUS

[pallid gust]

Is that a slot above the GPU

[warped ledge]

that looks like something, but not a slot.

[past basin]

I think that's a m.2 NMVE SSD slot under a heatsink

[pallid gust]

It’s the M.2 ssd

[warped ledge]

yeah

[pallid gust]

This really sucked! 🤦🏽‍♂️

[warped ledge]

https://tenor.com/view/get-well-get-well-gif-13393267

[warped ledge]

how long ago did you purchase it?

[pallid gust]

Last Saturday

But I live in Jamaica

Was in the state over the weekend

I’m a try switch it around n see

[frosty slate]

bro

my elgato hdx is buggin

i have ps5 - elgato - pc

and its like a second or slightly more deplayed

delayed

[warped ledge]

bruh

[frosty slate]

im talking about my game is so delayed

not obs

[warped ledge]

i see..

[warped ledge]

please fill this out

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[frosty slate]

Device: elgato hd 60 x
Software & Version: latest
Windows/Mac Version: latest
Console/Dual PC: "this line is only for troubles with capture, camera, and lighting" ps5 to pc ( my game audio is so late)
Question/Issue: so i had a older elgato capture card. upragded. but im running into a issue where my game audio is so delayed. its a second or 2. ive done about every yt video but nothing really works. also im using streamlabs. p.s. game is delayed to the point if i spam on a different tab the audio takes ages to catch up.

@warped ledge

[warped ledge]

is this windows?

[frosty slate]

yes

@warped ledge

[warped ledge]

thanks, no need to @ me, you can just reply to the message.

[warped ledge]

so in this case, mute the video source, and create an audio input, and monitor and output the audio source, the audio source will be your capture card.

should look like this

[frosty slate]

let me check this out

[frosty slate]

i think this may have helped!

ill be back going to run some tests

[past basin]

Good luck!

[pallid gust]

It came up now

The switch around worked

[frosty slate]

wow

its actually perfect

i shouldve came here first

problem was fixed instantly

(not a paid actor btw)

[frosty slate]

i noticed that it sounds like mono? instead of stereo

[stiff cairn]

My HD60 S is not working with my switch. I fact checked evrything. Still now workiing. Anyone got solutions?

[distant pilot]

what are you using to connect your capture card when connecting the switch do you use an hdmi splitter?

https://help.elgato.com/hc/en-us/articles/360027962352-Nintendo-Switch-and-Elgato-Game-Capture-HD60-S-Setup

https://youtu.be/T_N4AmYKzV8?si=0BoRZ1FvgK5MR2NC

[distant pilot]

attention elgato i seem to have some technical difficulties upon recordings capture from my hd60 s+ via 4K Capture Utility the first attempt recorded good and now the records have all become distorted and bad and i checked all the settings and these were the results of my tests. any solutions on how to fix this ASAP is much appreciated.

and this is from my console which is playstation 4

[bronze turtle]

Ok, it only happens when the pro mk 2 is included in the chain. And it happens when the screen goes black.

[bronze turtle]

If I leave a game and the display fades to black, the feed seemingly stops being recognized.

The pro mk 2 card and capture setup stays on the whole time. But the 4K X and the monitor go black as if it was turned off… then the game goes from the black loading screen transition, the 4K X stream turns on then the monitor turns on too

Yes, this is reproduce able any time I leave a game and make the game screen turn to black. This causes the 4K X stream and monitor to go black too. Then they turn back on.

[toxic sundial]

How can I recreate this with my monitors ?

Please help

[bronze turtle]

Changing cords on the 4K X into PC and ports changes nothing. When the game video feed goes to black… the pro mk 2 is fine but the 4 K X just seems to turn off

[bronze turtle]

Changing the EDID on both to 1080p seems to fixed the issue

[toxic sundial]

Can I please get help?

[acoustic mesa]

Elgato Support never got back to me. Isn't they anyone that has a custom EDID of 3840x1080?

[warped ledge]

I don't have a custom, but I do have the monitor aspect ratio, what's up?

[warped ledge]

I haven't had that issue. what are your audio settings as in OBS?

[warped ledge]

can you explain a bit more?

[warped ledge]

check your HDMI cables make sure they are securely connected. also, do this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[acoustic mesa]

well when i turn my Stream PC its forcing my Main Pc's res to 2560 x 1080

[warped ledge]

how are you doing your capture dual pc setup? did you follow this guide? https://help.elgato.com/hc/en-us/articles/360049800232-PC-Game-Recording-with-Elgato-Game-Capture-4K60-Pro-MK-2-Setup I don't use the sound capture stuff, since I have wave link, but to install it's is with legacy software via game capture.

this process works for the new cards too.

[acoustic mesa]

Yes doing the Duel PC Setup

[acoustic mesa]

so on my stream pc fps option should i use Match output fps 60 or highest? or 59.94NTSC?

[warped ledge]

I'd go with highest.

[acoustic mesa]

somereason on some game when capture card is active my game on main pc running at 144fps on the counter but the motions looks terrible

[warped ledge]

can you post a youtube video so I can see what you mean?

[shell wyvern]

i have a elgato hd60 s capture card and im trying to use it to play my switch on my pc and stream it on discord, but ive tried all connections and it is not working. can someone help me on this

[past basin]

Did you also install the HD60S driver package from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ? The HD60S is an older card and needs drivers installed unlike the newer ones.

[shell wyvern]

maybe thats why

[shell wyvern]

that did not work

my pc recognized the capture card but everything is connected and still does not work

[distant pilot]

Upon reviewing this response this did not give me the answer as per WHAT is causing the capture recording to result like that being distorted and bad recording when using the 4K Capture Utility software. The USB & HDMI cables are well connected via HDMI Splitters Pc to TV. I’m confused with this usb link info and I don’t think I need to do that kind of troubleshooting it’s mainly the capture recording that’s bad not the cables

I did another test using stream labs and recording is good but 4K capture is 👎👎

[warped ledge]

please keep in mind, process of elimination. I start with basic stuff, before jumping into anything else as issues like this sometimes can be the resort of a short in the cable. if you prefer someone who works for elgato please open a ticket with #official-tech-support have a good day, and I hope things get sorted.

[past basin]

Does it work if you try another app intead of discord? The HD60S will work with 4K Capture Uility, Game Capture HD, or a number of other apps now that the drivers are installed. You should also check that your Windows (assuming this is a Windows PC) privacy settings aren't blocking it - it does show up as a camera to the computer so sometimes you have to adjust for that. https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

[shell wyvern]

what is the other app

i have been tyring to use 4k

[past basin]

ah, you'd mentioned discord so I'd assumed you were using it like a camera with that. What actually happens in 4K Capture then? Black screen? Error? Check those privacy settings though, and possibly restart the system now that you have the drivers installed to make sure nothing else hooked the capture card when it installed the driver

[shell wyvern]

i meant i was trying to stream the application 4k utility, but when using 4k utility, it didnt recognized the switch

on the 4k software, it says there is no signal, so it recognized the capture card

I have all the connections in but it still wont recognized it

[past basin]

The signal can still be blocked by the privacy settings - that just blocks the feed, and access to the device, not the fact the device exists.
If you've checked all that, and already rebooted the system since installing the drivers to make sure everything is clear, check your Switch to see if it has a resolution option manually set or is all automatic. You should also note what lights come on when you connect the HD60S and this can identify a number of errors (they'll flash in a specific pattern for many issues), and if you haven't already swap the HDMI cable just to rule out a cable fault.

[shell wyvern]

when i put the switch in, it doesnt light up or anything

the dock works though, there is a green light

[past basin]

The capture card isn't lighting up when the Switch's HDMI is connected? If you unplug the USB cable from it and plug it back in, what pattern does it light up with

[shell wyvern]

usb as usbc?

[past basin]

Either end of the cable, we just need the card to restart so we can see the bootup lights

USB-C or USB-A end doesn't matter

Also while you're checking double check the Switch is going to the HDMI IN and not accidentally in the HDMI OUT port.

(I've managed to botch that one myself)

[shell wyvern]

i unplugged it and plugged it back in, but i first have to unplug the hdmi in order to see a sign that its on and when i do, it flashes two white lights

[past basin]

Two white lights is normal for boot up - is that all it shows?

[shell wyvern]

the switch hdmi is going into the in port of the capture card

the other port is going into my monitor into the out port

but no signs of lights are being shown

and the switch is in the dock

with a green light

[past basin]

If you're not seeing any other lights the card doesn't see any errors. If it had no signal it should have flashed red after flashing white twice

[past basin]

So next thing to check since you're ruled out the privacy settings is - is the port you're using a USB 3.0 port?

Because the card is getting a signal but the software is not

[shell wyvern]

oh also it seems the drive is a little hot too

i mean the capture card

[distant pilot]

I had previously sent a ticket related to the capture card I own and support was not resourceful be cause I am using an hdmi splitter connecting my capture card so if I submit another I doubt they will give me a solution 🤷‍♀️🤔

[past basin]

That's fine, they get a little warm while re-encoding the HDMI video into something the PC can use

[shell wyvern]

ye

but still doesn't show lol

so you said 3.0?

[past basin]

3.0 or faster, yes

[shell wyvern]

i mean its using a usb to usbc

to plug into the pc

[past basin]

That's the cable - a USB-A to USB-C cable that should be rated for 5GBps (3.0 speed) if you're using the original one

But it needs to be plugged into a USB 3.0 speed port on the PC

USB 1.1 and 2.0 aren't fast enough

If it's not a 3.0 port the card gets power but you won't be able to pull video from it

[shell wyvern]

alright i switched usbcs

it now says device is in use by other software

now it says no signla

signal*

[warped ledge]

splitter would be the cause it may not be compatible with your card. best of luck though.

[past basin]

USB-C's an in plural? Are you using a USB-C to USB-C cable to connect to a UBS-C port on the PC?

[shell wyvern]

no, i cannot do that becaue my pc doesnt have a usbc port

wait

i think i found the problem

there are ports on the top of my pc with usb 3.0

alright another problem

[past basin]

oh?

[shell wyvern]

i plugged it in and it now started flashing red

[past basin]

Any time you're using unsupported gear like a HDMI splitter, just remove it before you contact support. They just want it gone because HDMI splitters, especially cheaper ones are known to cause all manner of havoc with video capture compatibility is some cases. You should be removing it as part of troubleshooting anyway to narrow things down - so it's fine to just remove it while you're testing with support and add it back later when you're done if you're sure it works.
As for the other issues, are you good using SL or did you still want to troubleshoot 4K Capture more? Going through what you've done so far, if you did, the next step would be to try a different encoder on your settings, in the recording tab (eg move from the GPU to the software one to see if it still has the same issue). If changing to software fixes it check your GPU drivers and either update them or roll them back to see if the problem continues. If it's already on software move it to GPU and see what happens.

[shell wyvern]

it still says no signal even when i have the usb 3 in

[past basin]

Okay once sec, I'm going to get a tool for you to run to confirm things are connecting at the right speed so we can rule that out as an issue.

[shell wyvern]

gotcha

[past basin]

Download USB Tree viewer here - https://www.uwe-sieber.de/usbtreeview_e.html Run it and look for the Game Capture HD60S - once selected on the right side there's a summary section. Should look like below (though that's a HD60S+ so it won't be exact). We want to make sure those three things that are SuperSpeed are actually super speed in your setup

If any of them are High Speed or Full Speed we have a USB issue. If not we can move on to assuming it's a software issue

[past basin]

Okay, we do have a USB issue here. That companion port bit confirms you're in a USB 3.0 slot though.
There's most likely an issue with your cable here. Either it's damaged, defective, has debris in the jack, or is a phone charging cable (a lot of "charging" cables out there are USB A to C, but only run at USB 2.0 speed because they're more concerned with wattage than speed). So you need to swap that cable for one you know is rated for USB 3.0 speeds or faster (5Gbps+)

If you don't have one on hand, you can get them at most electronics stores or online at Elgato Spare Parts store. Just make sure whatever one you get is rated for the correct speed (ideally branded 3.0 Superspeed or 3.1 or higher - it should say 5 or 10Gbps or similar somewhere on the packaging).

if there's dirt in the plug of either the cable or the capture card though, you can try cleaning it - use something that won't scratch the metal and is non-conductive. I usually use rubberized dental picks, but a wooden toothpick will work fine for a lot of dirt. It's not uncommon for dirt or dust to build up in the jacks if the cable or card was sitting around unplugged for a while.

[shell wyvern]

wait

i found a coord and all say super

[past basin]

Give it a shot! Hopefully that's all itis

[shell wyvern]

still not showing

bruv

[past basin]

Refresh the USB Tree Viewer

See if it at least changed to Super Speed

[shell wyvern]

i don't understand 😔

[past basin]

Okay, we're going in the right direction. That's one issue down

[shell wyvern]

no red light either

[past basin]

You now have enough data speed for things to work. I'd restart everything at this point though - we've been poking around at a lot of stuff, best to reboot then reopen 4K Capture Utility to make sure we didn't leave anything open that could be interfering

[shell wyvern]

ok

nope, still nothing

just restarted and... no signal

[past basin]

That's fine we at least know we're getting enough data now. We can work from there - we may have to backtrack a few things though.
Is this Windows 10 or 11?

[shell wyvern]

11

[past basin]

Good, the next likely thing is that there's an app trying to access the Capture Card before we get the software open. Windows 11 lets us check which applications are trying to access any cameras (which includes the capture cards) so we can check that (since only one app can use the card at a time)

[distant pilot]

i was only testing streamlabs because the recordings using 4K capture utility the quality is like that video i uploaded i am using the usb cables and hdmi cables that came with the hd 60 s+ recordings with streamlabs was perfect no issues but 4k capture 👎👎 no issues with my cables and setup is good with hdmi splitters from TV to Pc so i'm unsure why its not working for this is my 2nd time using 4k capture utility software with this setup first time it was working well with that so 🤷‍♀️🤔

[past basin]

If you press Start, and go to Settings, then Privacy and Security, there's a section there for camera. We want to make sure this option is on -
Then we want to go to the Recent Activity below that and see what apps are making camera requests.

[shell wyvern]

it says 46 requests but when i click it it says none

it says currently in use

is 4k

[past basin]

Yeah, my best guess is still the encoder settings - especially since they can be affected by things like GPU software updates. Do you get the distorted video recordings in 4K Capture using both the Software encoder and a Hardware encoder? Because that would confirm the app is more likely dropping the ball somewhere since the preview looks fine (I'm assuming the preview is fine anyway). But SL (and the OBS Studio it's based off) tends to support far more encoders as well. What's the GPU in that setup actually? Because officially 4K Capture works best with NVidia encoders.

[past basin]

huh. Is there anything else int he list below it, or just 4K capture for the last few entries?

[shell wyvern]

just that in use

[past basin]

Yeah, that definitely doesn't look like anythiing else should be hooking the capture card.. . okay then. Next step - close 4K Capture Utility, open Windows Camera, and press the camera switch button in the top right to see if the switch screen from the capture card comes up at all. (make sure the Switch hasn't gone back to sleep from inactivity as well before we do this)

[shell wyvern]

where is that

[past basin]

Yeah, nevermind then that isn't seeing extra cameras or you'd have an icon up top right

[distant pilot]

i do not have my gaming laptop on atm but i can check it out later and get back to you on this. but as per the hdmi splitters this is the one i own that i got off amazon https://www.amazon.com/gp/aw/d/B005HXFARS/?_encoding=UTF8&pd_rd_plhdr=t&aaxitk=224533884a39437ca2029aa1441251e7&hsa_cr_id=4472225020801&qid=1709506162&sr=1-1-3c6b3b04-89d4-46ee-857c-1e2f0de6a70e&ref_=sbx_be_s_sparkle_lsi2m_asin_0_price&pd_rd_w=o1XY8&content-id=amzn1.sym.4870a952-0dfa-4beb-9d2a-7a52537f019d%3Aamzn1.sym.4870a952-0dfa-4beb-9d2a-7a52537f019d&pf_rd_p=4870a952-0dfa-4beb-9d2a-7a52537f019d&pf_rd_r=0AFFJB8C4RZ3AWMMB9SJ&pd_rd_wg=cP5iW&pd_rd_r=e32ae359-813c-44df-8428-04b5c4d1280d

[past basin]

Okay, so we know you have 3.0 data, we know the capture card isn't flashing red for no signal. We know you have the driver. . .

[past basin]

New Plan, I want to see if that card works with an app besides 4K Capture. Since it's the original HD60S it should work fine with the old Game Capture HD app. https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows - install that, reboot then try Game Capture HD instead to see if the card comes up

[past basin]

Yeah, the OREI ones are usually solid - though they don't do HDCP bypass on the new revisions anymore which is what I usually see people tripping up on them with. But yeah, just pop that out of there whenever you need to contact support, and connect the card without it - they'll support the rest of the gear but not that, so the instant it's not there they won't care anymore. 🙂 It's the same thing with Internet tech support when you're using your own router, just take out the gear they don't support and they'll usually work you though the rest then.

Good luck with the encoder settings when you get a chance to check later though

[shell wyvern]

alright it says no signal lol

do i just have the wrong ports or smth

i swear i think i dont

[past basin]

I'm starting to wonder. Might be an issue with the HDMI cable too? If you plug the switch back into the display without the capture card does it work? Also I should ask - is there anything plugged into the HDMI out on the card (eg, another monitor)?

[shell wyvern]

yeah i connected the switch normally to the monitor and it worked

both hdmis should work

[past basin]

Wouldn't hurt to swap them just to test that and be sure

[shell wyvern]

aight

both coords

they work

ive tested both to see if they connect to the switch on the monitor and they both work and show display on my monitor

[past basin]

Okay, when this was all hooked up earlier did you have a monitor plugged into the HDMI out? It might be causing an EDID hiccup if so- so if you did, try it without a monitor connected there and see if it shows up in the app

[shell wyvern]

while lal hooked up, there was a connection with the monitor to the out and the switch to the in

and nothing happened

[past basin]

Yeah, remove the monitor from the equation and try it again

[shell wyvern]

so with just the in this time?

[past basin]

Yep.

The HD60S will try to merge the monitor modes list with it's own - sometimes that doesn't work right. We can't adjust it on the older HD60S so we just remove the monitor from the Out to test

[shell wyvern]

nope

doesnt work for both apps

[past basin]

Okay, next up - check your Switch's display settings. Try to set it down to 720p if you can to see if anything changes

[shell wyvern]

nothing either

man this stinks

[past basin]

You have anything with a HDMI out other than the Switch that we can test in that card?

[shell wyvern]

my old xbox one

[past basin]

Also are there a lot of USB devices connected to the PC?

Yeah if you have it nearby I'd probably give that a shot

At least we can use it to rule out the Switch being the issue

[shell wyvern]

well

nothing is working.

wait

nope nevermind literally none of the ports are working

this is really annoying because i didn't use this device alot at all

and its just not working

[past basin]

Yeah, I'm not sure what's going on here. I'd chalk it up to windows Privacy settings if we hadn't already checked that. There's no other security apps on the PC tha tmight block access to cameras like McAfee or Bitdefender are there?

So a recap HD60S. Drivers installed. 4K Capture and Game Capture HD installed. Getting SuperSpeed connection to the card (5Gbps). The apps see the card but get no signal. The card boots up, does the two white flashes for bootup but no other errors, implying it should have signal. . .

When the monitor was connected did the Switch Screen come through to it?

[shell wyvern]

yes

both coords

[past basin]

So passthrough works too, so the card IS getting clean HDMI

And setting the Switch down to 720P did nothing.

[shell wyvern]

yes

and the card is getting hot too lol

if that means anything

[past basin]

Trying without the monitor to rule out EDID issues did nothing.
Windows is set to allow desktop apss to access the cameras.

That should be fine - it does do video decoding. If you're owrried though you could let it cool down for a half hour and reconnect it later to see if anything changes

[shell wyvern]

ive done it when it was cooled down

that still didn't work

[past basin]

We still had it in high speed mode back then though

Now it's correctly in super speed

Might be overlapping issues

[shell wyvern]

hm

[past basin]

And Windows recent activity confirms nothing else accessing the camera.
Switching to Xbox didn't help, so it's not the Switch.
Only things I can think of are security software blocking it, too many USB devices using data (if there's other cameras and stuff attahced and running - doesn't seem like it though), or maybe the card is failing. 😦

Safe bet there's no other PC around to test the card with, right?

[shell wyvern]

nope

other than my chromebook (which blocks everything)

[past basin]

Yeah, it wouldn't have drivers anyway. The HD60S is Windows and Intel mac only

Unlike the newer ones like the HD60S+ thatare UVC and don't need specific drivers

[shell wyvern]

i just dont understand, it worked without out port a couple times

and now its doing nothing

[past basin]

You might want to reach out to #official-tech-support - I think they have a logging tool that might let them get more insight on what's going on here.

You could try another USB port again since we've got a different cable as well, to be safe.

In theory it could also be a problem with the new cable, but I think that's unlikely since it is linking up at SuperSpeed.

At this point I'm running out of ideas though

I guess at this point just unplug the card and let it cool down 😦 If I can think of anything else I'll drop back in

[shell wyvern]

yeah ive tried all my coords and the one we found that is a super is the only one

i guess maybe contact official

this sucks man

[limber falcon]

can anyone help me with trying to record my android device on my hd60 X

[warped ridge]

How do I stop Elgato Sound Capture from overriding my speakers as my computer's audio output device?

[warped ledge]

you can change the options for what you need, or close it out.

[green shale]

@warped ridge do you know how to setup the elgato wave 3

[warped ridge]

What is that

[warped ledge]

that's in #wave-audio

[warped ridge]

Idk anything about that, I only have a capture card

[crimson walrus]

I just got the HD60 X and the video said connect to USB 3.0 and I don't know which USB ports that is on my motherboard (if I have any) https://ca.pcpartpicker.com/product/yMGbt6/msi-pro-b760-p-wifi-ddr4-atx-lga1700-motherboard-pro-b760-p-wifi-ddr4

I'm assuming its probably the red ones but I just want to make sure

[past basin]

Manual for that board confirms it's the red ones. And wow is it weird seeing USB 2.0 also listed on aboard with 3.2 Gen 2 on board. 🙂

(Okay not that weird I just don't usually see many boards that card to add the extras these days)

[crimson walrus]

Thx

[past basin]

Recording android devices on the HD60X is going to depend a lot on the android device - many of them have the HDCP (High Bandwidth Digital Copy Protection) always enabled, which will prevent it from working with a capture card.

[limber falcon]

i thought a hdmi splitter fixed that issue

[past basin]

Some HDMI splitters will bypass or strip HCDP, most will not. Because it skirts the DMCA laws and removes encryption most don't, and often even ones that used to get revised to not bypass it anymore if they want to keep selling their product.

Eg I used to se OREI mentioned as a brand people used for that - their new revisions all have warnings they don't bypass HDCP anymore

[limber falcon]

do you have any recommendations to bypass hdcp

[past basin]

Sadly no, I haven't needed to in forever - plus the products that are avalable here in Canada often differ on that front from the ones in the US (again for legal reasons)

[limber falcon]

would getting a older model of the orei hdmi splitter work?

[crimson walrus]

When I just connected my elgato HD60 X, only my Nintendo switch output is on my monitor with no access to my pc

[warped ridge]

Where

[past basin]

Do you have both the PC and the Switch connected at the same time? The monitor show offer the ability to switch between inputs in it's on screen menus, or even with a dedicated button

[past basin]

Depends on the model generally, but even the old models have been revised to no longer strip HDCP if you're getting it new and can't get old stock - first you should check if anywhere online can confirm HDCP is always on on your Android - it's not on on all of them, but it's on on enough of them to be a problem.

[past basin]

Open the Sound Capture app, go to the PC Gaming or Advanved tabs and select the appropriate outputs.

If you no longer want to use Sound Capture at all, just set it to "off" and it'll let you change the Windows output instead

[crimson walrus]

Do I need two ports on my monitor? Right now I have hdmi connecting my switch and the capture card, an hdmi connected my capture card to the monitor, and the usb C to my pc.

[past basin]

So the PC is no longer connected at all to the monitor?

[crimson walrus]

Yes

[frosty slate]

it was a my settings, ez fix

[past basin]

If you want to be able to switch modes, then generally you'd going to need 2+ inputs yes. Many people instead use two monitors so they can control the PC and play the game in full screen at the same time.
In a pinch ou can also disconnect the HDMI fro the card to the monitor and reconnect the PC and just play on the captured video. It'd be delayed by about 30ms but you wouldn't even notice that outside of rhythm games or something

[crimson walrus]

So if I want to play from the captured video, I would just ignore the out port of the capture card?

And connect my monitor back to my pc

[past basin]

Yep. Just ignore the HDMI out and play on your capture UTility software. 4K Capture Utility and other apps like OBS should offer fullscreen modes so you can game and just tab out when you need to get back to the PC

[crimson walrus]

cool, thanks!

[crimson walrus]

Do you know how I would get audio for me and for discord streaming?

[past basin]

If you're using 4K Capture Utility the card should already be capturing the audio (assuming there's no headset plugged into the Switch). If you're using OBS Studio you may have to set the audio to "Monitor" in your monitor settings under the Advanced Audio Settings (gear on the audio mixer). For discord it should also get the audio when you screen capture your capture app

[native pumice]

Having a weird issue where the same setup that's been working fine for months is not anymore.

4K Capture Utility cannot see my 4K60S+ external box.
It says "Device is in use by other software"
Tried all the normal issues there. OBS, privacy settings, etc.
The interesting part is when I look at devices, it seems like it's there but just won't be recognized. I get the following weirdness in the DEVICES tab:

I can switch to Cam Link 4K there, and that works just fine, but when I switch back to the "blank" name, I get this, and the Device is in use in the normal video canvas area

I've un/reinstalled 4K Capture Utility
I've downloaded and installed the most recent version of the 4K60S+ drivers on Elgato's site
Passthrough continues to work

I've tried to use multiple ports, on the motherboard directly and using powered and non-powered hubs

[past basin]

That's unusual - and CameraHub is off before you're launching 4K Capture, yes?

I'd check it out in USB Tree Viewer - https://www.uwe-sieber.de/usbtreeview_e.html see if it's showing any errors and make sure in the sunmary section that it's got three entries indicating it's connected at SuperSpeed to rule out USB issues.

[native pumice]

Correct that CameraHub was off first.. but WEIRDEST thing may have actually fixed it. I was behind on Windows 11 updates. Updated to 23H2, and now it's working as expected, after three restarts. What on EARTH. I'll keep an eye on it and update if all is still working after a day or two. Appreciate you looking at it, @past basin

Working correctly 3 times in a row.. each restart, trying to get the error to happen

[past basin]

Could have been tripping up in Windows Privacy settings that got updated with the update I'd guess? At least it's working for now

[native pumice]

Exactly.. fingers crossed. Again, appreciate you hollering

[past basin]

Yeah, good luck with it! Hopefully no more hiccups

[gilded tiger]

never had any trouble with my hd60x but all of a sudden tonight. Its lit up on but then when i go into game capture it says no capture devices found at all.

[static token]

im looking to buy a new capture card, I have an HD60S paired with a ps5 but i cant run 120hz on my game because of I think the HD60S. If i want to be able to get 120hz gameplay which capture card would I need? Will it be the HD60 X or the 4K X?

[past basin]

This depends on what resolution you're running at. The HD60X will do 120Hz up to 1440p (without HDR). The 4K X will do it up to 4K (and offers more resolutions with HDR support).
You can find examples of what the 4K X supports here: https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates
And the HD60X here: https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions

[past basin]

What colour is the light on the card lit up with? Did a reboot have any effect. Was anything moved lately that might have affected the cables? Does the card show up in Device Mananger or with a tool like USB Tree Viewer? https://www.uwe-sieber.de/usbtreeview_e.html
As a note, the card will power on, light up and do passthrough if it gets power, but that doesn't mean it has a data connection to the PC if there's some sort of issue with the cable or anything.

[static token]

thank you, honestly just 1080p resolution but ill take a look at those links. Also one other question, will the 4k Pro work with ps5 ? Im looking at it but it doesnt have an insert for the chat link pro like the 4k X will this elimate the cable all together and SLOBS will still hear game sound ?

[past basin]

When used with the PCIe cards the chat link goes into the cyan Line In on your PC soundcard instead.

4K Pro should work very well with PS5. Just make sure you're PC has a free slot for it that's actually wired for 4 PCIe lanes (x4). Modern boards do a lot of line splitting and other stuff so it's better to check you meet that and the other system requirements before hand

That said you mostly need the chat link if you use your ps5 with a headset - otherwise it'll get the audio over HDMI. (Also I should mention a wired headset - wireless is a whole other headache)

[static token]

is there a way to elimate the chat link all together and still use my wired headset

[past basin]

Not without replacing it with other gear somehow. The PS5 has an audio system that does one audio stream per player - so when you plug in a headset you lose the HDMI audio by default (and turning it back on turns it off in the headset). Some headsets have similar splitting ability though - Actis Nova Pro, Astro A40. There's also DACs like the SteelSeries GameDAC Gen 2 that can do similar splitting but will connect to the console with USB instead. But one way or another you need to be able to split the audio outside the PS5 because of the way it handles audio

[static token]

that seems like a lot, so just an a40 headset ? and that will elimate the chat link cable or is it not that simple

[warped ridge]

Why did my capture card suddenly set itself to 480p? How do I change it back to 1080p?

[past basin]

The one with the mix amp, sorry. The mix amp has an output that works similar to the chat link

[past basin]

Check the signal coming from whatever it's connected to, and if that's not 480p, then check to make sure everything is connected at USB 3 speed (eg, if you swapped cables you might have gotten a charging cable that runs at usb 2.0 instead of a data cable that runs at 3.0)

[static token]

im looking at the mixamp with the a40 right now and im not sure how that would work with the cables and what to plug in. But if i plug my headset into the mixamp this would elimate the need for the chat link cable right ?

[past basin]

The mixamp should have a 3.5mm output you can connect to the capture card or PC sound card in place of the chat link using an aux cable. That should split off all audio to get to the headset it's connected to

[warped ridge]

It just changed to this suddenly when I switched from DirectSound and back

[static token]

so this is what i see, Where would i plug my headset into? I would plug it into one of the "Aux" or "Stream" right instead of my controller ? and then the other to the Capture card and this should work and not need the chat link cable anymore ?

[warped ridge]

Nvm fixed itself suddenly too

[past basin]

Stream is the one you're looking for. And yes instead of wiring headset and a chat link to the controller, run the steam port to the port on the capture card or PC (and if using it in a capture card set the to analog audio). Just need a standard aux cable for it then instead of a chat link (and the controller will be wire free)

[past basin]

Ah, glad it's sorted in any case, good luck with it!

[static token]

If i use an aux cord from the "Stream" port and into the port onto the capture card, where would i plug the headset in?

[past basin]

Headset should have its own port on the front

[static token]

ohhhh makes way more sense now

[static token]

thank you so much for your help

really appreciate it

[past basin]

No worries, good luck with it!

[distant pilot]

welps upon checking the encoders for my capture card it seems to be updated and working as i have nvidia installed and now there seems to be more problems as just recently after i tried to reconnect my capture card it worked and then i restarted my laptop and disconnected the usb cables from my laptop and now when i try to reconnect the usb for the capture card it is giving me these errors and i checked the usb ports of my gaming laptop and they are usb 3.0 with the symbols as described per the support page

the game capture hd60 S+ is detected but i do not know why it does that and the usb drivers installed are all up to date

[distant pilot]

Video Card:
Driver: Intel(R) UHD Graphics
DirectX Driver Name: nvldumd.dll
Driver Version: 26.20.100.7985
DirectX Driver Version: 31.0.15.5161
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 1650 Ti
VendorID: 0x10de
DeviceID: 0x1f95
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1280 x 720
Desktop Resolution: 1280 x 720
Primary Display Size: 13.54" x 7.64" (15.51" diag), 34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

[past basin]

Usually that happens if the card is plugged into a USB 2.0 port or using a USB 2.0 cable ( like most phone charging cables). It's not unheard of for dirt in a jack to interfere with it connecting at the right speed either, or even for a cable to have a loose connection or failure once it gets old enough. Passing it through a hub, especially an unpowered one, runs the risk of causing it to drop speeds as well.
You can get more info on it's USB connection with an app like USB Tree View - https://www.uwe-sieber.de/usbtreeview_e.html which ideally should show the summary for the card with three sections set for SuperSpeed.

[formal brook]

Hi there. When switching my 144hz monitor from 60 to 120hz in windows monitor settings, the passthrough stops working... (capture still works). The monitor says there's no signal...

Using a HDMI 2.1 8K to DP converter from 4kX to display

(Monitor isn't HDMI 2.1)

[distant pilot]

I’ll have a look at it after I get some rest and keep ya posted much appreciated ❤️

[past basin]

What adapter and what monitor? HDMI to DP conversion is an active conversion though - this kind of converter may not work here because it can interfere with the EDID from the monitor getting to the connected device and result in the who setup running at timings that aren't compatible. Most of the DP adapters I've used in the past also don't support anything above 60Hz so if you haven't already double check that that one does.

If it is supposed to do high refresh rate you can try adjusting the EDID input mode on the 4K Capture Utility in the settings under the device tab - but again, I'm not sure what kind of trouble that HDMI to DP Adapter is going to cause to EDID detection- might work find, might completely block it and substitute it's own.

[formal brook]

This adapter and an ASUS RoG PG32UQX...
8K HDMI 2.1 to DisplayPort 1.4... https://www.amazon.co.uk/dp/B08CXCLHFG?ref=ppx_pop_mob_ap_share

The adapter does 120hz... it was an Elgato partner who suggested the adapter but I'll leave them nameless haha.

I'll look at EDID... don't know what it is but I'll click things and see what happens 🤣

[past basin]

EDID is basically the list of supported display modes a monitor (and capture card) sends to a connected device. Normally the capture card should be merging it's own mode with the monitor ones, but sometimes it doesn't work as expected and you wind up with a device runningin a mode only supported by the capture card, or only by the monitor.

[formal brook]

4k capture is just locking up when tryying to change to 'internal'

[past basin]

That's . . not normal. It should cause a breif hiccup as everything resyncs. That said, you probably want to try "display" here instead - using the monitor's modes. Will it let you switch to that one?

[formal brook]

doesnt even detect the card now haha - I'll try restarting pc, unplugging etc... it seems v tempremental

[past basin]

It does seem that way

Also what's the source device here? Page for that adapter seems to indicate that with a PS5 it only goes to 60Hz, but 120 with an Xbox? Not sure how reliable all the info on that link is

[formal brook]

source is gaming pc

locked up again

also - these ar my only options... no 2160p 120hz...

[past basin]

You can leave that to default and then internal will support all modes the card can support - you should only have to broadcast a specific internal EDID if you're trying to lock it to a single resolution.
Are there any other apps like OBS or anything open when you're trying to change the EDID?

I've not actually seen it prevent changing that before on the 4K X.

Check to on the general tab that your app is up to date - I know 1.7.11 had at least one new build versions out for bug fixes after launch.

[formal brook]

it was changing the internal EDID that caused the crash so leaving that on default. changing to display/internal/merged isn't helping - everythings up to daye - I think it's a lost cause

[past basin]

Yeah, any additioal adapters in the chain can cause hiccups. The fact the adapter for some reason only goes 60Hz on the PS5 is also a potential issue - no idea what that would mean for PC video. Trying to get hte manual for the monitor to check the compatible timings list, but the Asus support site seems to be lagging out on me

[formal brook]

just installed new USB 3.2 gen 2 PCIE card too and for some reason the 4kx doesn't like that either XD ... all good though ... I'll just have to go cry in 60fps

[past basin]

Huh - your motherboard isn't short on available lanes for that PCIe card is it? that might drop the bandwidth available for the card as well, which could cause some additional hiccups, especially if the card thinks it has a full 10Gbps. I know most of those addin cards seem to require x4 lanes for full speed

[formal brook]

thanks for trying to help though - much appreciated!

[formal brook]

my old card was fine ... i'll just stick with the old card and put new one in gaming pc (old is 2.1 gen 1

[past basin]

Fair enough - though dropping to 3.1 Gen 1 will drop your 4K60 support to MJPG mode. (they've got a chart here https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates at the bottom that shows what modes will be available in 5Gbps mode)

[formal brook]

🥲

[past basin]

If you wind up coming back to it later too, I'd still check the motherboard manual for the PCIe slot the 3.2 card is in. (though if you have a x4 slot the 4K Pro is an option too).

But given the source PC is a gaming PC, now that I'm thinking about it, did you consider just cloning the display to the capture card instead of trying to pass the signal through?

[formal brook]

I don't have a spare. Got an avermedia duo in there too 🤣

[formal brook]

I did but it wouldn't allow the HDR through (I know... I want it all)

[past basin]

Ah, fair enough

[formal brook]

When you say clone you just mean duplicate display in windows display settings right?

[past basin]

yeah

I do recall Windows having a bug where it would do HDR on multi display in extend but not cloning for some reason 😦

[formal brook]

So when I use the new USB hub it doesn't detect the 4kx as 4kx but 'USB VIDEO DEVICE' instead and passthrough is working but not capture

[past basin]

Yeah I've got no idea what's going on there if it isn't a USB bandwidth problem. Not sure if USB Tree Viewer might show anything. https://www.uwe-sieber.de/usbtreeview.html

[formal brook]

don't know what I'm looking for but seems fine lol

[past basin]

Oh wait, that's a 3.2 hub that connects to a 3.1 hub on the motherboard or card if I'm reading that right, and Tree Viewer is showing it right. That's going to get bandwidth capped at 5Gbps (which as before will work but limits some options). Sadly can't quite see all the connection information there on the right side where it's cut off

If that's the 3.2 Gen 2 card you were talking about check if there's a driver package available for it that you can update

[formal brook]

this is their site... the drivers page is empty XD
https://www.inateck.com/collections/usb3-2-gen-2-device/products/pcie-to-usb-3-2-gen-2-card-with-20-gbps-bandwidth-3-usb-type-a-and-2-usb-type-c-ports-ku5211-red

[past basin]

Hm. That clearly states 20Gbps 3.2 - no reason it should be reporting 3.1 on the controller (green card in the screen) that I can see. I would have expected windows to have the drivers generally too, just figured maybe there were specific ones to get the card in 3.2 mode. I wonder if that's just a reporting issue with the app or something that should be looked into

[formal brook]

le sigh - I'll leave it and put it all back where it was cos my brain is melting lo

[past basin]

Fair. I'm going to dig into some stuff on that when I have a moment and if I come up with any ideas I'll let you know. I think I'm a bit stuck on it myself though

[formal brook]

very kind of ya, just annoying I bought a bunch of stuff that didn't work XD

have a great day!

[past basin]

You too!

[formal brook]

Checked Mobo spec. I have 2x USB slots that are 3.1 Gen 2... so could I use this to plug the 4kX into one of them?

[tough halo]

thank you, will give that a shot!

[past basin]

Yes, I believe that shoudl work since it's rate for 3.1 10Gbps (3.2 Gen 2 was previously known as 3.1 Gen 2 so the labelling gets weird). You could also swap it for a 3.2 Gen 2 (10 Gbps) cable that's USB-A on one end and C on the other. But the Adapter should work

[formal brook]

Awesome

Ordered a cable as makes so much more sense 😅

[past basin]

Whichever works. Honstly with as much as the USB 3.x stuff got renamed none of it makes sense to me half the time 🙂

[formal brook]

That's my secret cap.... nothing ever makes sense to me

[analog linden]

cant stream without dropping frames. till now i had no problem streaming. also i just got a 4k tv and no vcc is not on.

this happened when i wasnt even streaming

[tawny crow]

so i have my elgato plugged in with my ps5 but im having something really frustrating happen if anyone can help. essentially im playing r6 and i noticed whenever i change screens for example if i drone or die my screen will turn black for like 2 seconds i assume maybe for security reasons or something but doe sanyone know how to help with this

[past basin]

The happens when the console changes display modes or options. Sometimes they'll render a map in 60fps while the rest of the game gets 120 or something like that. It causes the capture card to need to resync. The best option is usually to start turning off additional display options til you find which one the PS5 is likely switching when it changes modes there (Eg, VRR, 120Hz, HDR). Once you know which mode is being changed if you can leave that one off then it should keep the console from switching display options and losing sync

[analog linden]

any idea how to fix my issue

[past basin]

Not offhand - the split screen like that is almost always a VRR issue, but you've indicated it's already turned off on the console. I haven't have a chance to come back and poke at any of my other notes yet.
Did this only happen once you added the 4K TV though? It might be a EDID compatibility issue (the display mode list th TV sends out). You could try setting the EDID settings in your settings, under the device tab to Internal intead of merged (normally the card tries to merge it's list with the monitor's to send to the console)

[analog linden]

doesnt make sense https://www.powercolor.com/product?id=1575278707#spe

@past basin also havnt streamed in like a year

[past basin]

That input EDID on the right image is the one I'd change. From Merged to Internal

[analog linden]

@past basin ok i changed that

[past basin]

Any chance in the screen? Is it still split?

[analog linden]

yes

like it will stay backwards split for a few seconds then switch back to normal

@past basin it is fustrating me i just want to stream in 4k but dont know how to fix all the issues and cant find anyone to help me change what i dont know how to change.

@past basin i am good with tech but to a point then i get confused

[past basin]

I'd set it back to merged for now then - I assume it looks fine on the TV?
What are you connecting to the capture card? PS5? Xbox?

[analog linden]

xbox series x

yea looks fine on the tv but yea looks messed up on the capture card. yea switching between merged and internal did nothing. i just got my tv a few days ago. its an lg c3.

[past basin]

Can you go to settings, TV & Display options, and Video Modes. Make sure Variable Refresh Rate is still off here, turn off 50Hz, 24Hz. See if anything changes.

[analog linden]

@past basin turned them off il see if that does anything

@past basin sofar no split screen

@past basin it started screen splitting again

[past basin]

Okay, next thing to try here is a firmware update on the card. Open the settings menu while holding down CTRL, this should unlock the option to update the firmware

(on the device tab)

[analog linden]

elgato is updating obs is up to date

[past basin]

The card is updating or the 4K Capture Utility?

[analog linden]

4k utility

talking about the capture card program settings or firmware from my computer device manager

@past basin does the new X capture care require a gpu?

[past basin]

Generally yes - you can do software encoding as well. But either your CPU or your GPU has to do the video encoding.

[past basin]

Once 4K Capture Utility is updated, check for the Update Firmware on the Device tab in 4K. If it's not there close settings and re-open settings while holding CTRL

(but yes the settings tab in 4K - sorry I'm still working on something for work so I'm in and out here)

[analog linden]

@past basin

[past basin]

Yeah, just press OK, and hold CTRL on keyboard while opening it again and the extra button should pop up there

[analog linden]

@past basin

[past basin]

Perfect, just wanted to be sure we weren't missing anything there

Okay so all the apps are up to date. Variable refresh rates are off along with the other oddball refresh rates. Something I should have thought to ask since we're on a 4K TV is this set to 60Hz here? If 120Hz mode is on it'll overload the capture card

It'd work at 1440p and 1080p, but at 4K it would take too much bandwidth and could cause issues

[analog linden]

ok brb races

@past basin

[past basin]

When you have a chance later, disconnect the TV from the capture card and see if you still get split screen. You might also want to try a different HDMI cable.
Split screen like that is most likely a timing issue of some kind - so we've got to narrow down where it's coming from.

[analog linden]

no still getting spit screen

[past basin]

Okay while the TV is disconnected set the Input EDID in the 4K settings back to Internal

[distant pilot]

@past basin the link you provided in reference to the usb tree upon clicking the link that my webroot has blocked the website as it informed me that it is a web threat to keep my pc safe from viruses if you have another option that would work that my anti virus would think is safe please keep me posted

[past basin]

Huh. I know Defender sometimes complains because it's an unsigned app downloaded from the internet, but I've yet to have any active scans against it cause an issue. I got the link for it myself from the Eglato help docs

lemme grab the newest version and see what happens

[analog linden]

ok i did that then plugged my tv back in

[past basin]

Drop the Xbox settings down to 1080p if you can - I want to see if this problem is coming from having things in 4K or elsewhere

Sometimes I see folks with a PCIe card like the 4k60 Mk2 where the motherboard doesn't have a full x4 pcie lanes for it and it gets weird when you start using the full resolution

But if the split screen keeps up at 1080p which is easier to check we can usually rule that out

[analog linden]

My board is the asus x99 rampage v extreme

il change settings after this mission

[past basin]

Okay. I can't seem to get the manual at the moment on that board since Asus site is down for maintenance anyway, so no rush

[analog linden]

i have the 4k60 mk2

[past basin]

Yeah, I was checking that in one of the earlier screenshots. Requirements are PCIe 2.0 x4. Good news is that aside from the PCIe x1 slot on that board, all of them at least meet the requirements for PCIe 2.0 x4

(and the card shouldn't fit in the x1 since it's actually sized for x1 unlike some)

Still worth checking if you still get split screen in 1080p though - I'm starting to run low on ideas here.

Aside from that do you have anything else that runs on HDMI you could try in the card? We should probably rule out the Xbox at this point to be safe -it'd be an unusual issue if it was, but whatever this issue is it's starting to look unusual

[analog linden]

sofar no splitting in 1080

[past basin]

If your display supports 1440p I'd try that then as well to see. If still solid back to 4K and see if the splitting comes back (and whether or not it comes back right away or after a while)

[past basin]

Bleh, it's probably just throwing a fit over unknown publisher. I'll see if I see another option

[analog linden]

sofar dont notice the screen spliting

changed to 1440

[past basin]

Try the older 302 version listed on the downloads - I believe that one is digitally signed

[past basin]

If it keeps solid at that go back to 4K and we'll see what happens. The way it's split down the middle looks like a timing fault where the card or the signal from the source is slightly off the timing causing the frames to be off center (given it looks right on the TV probably some sort of compatibility issue with a timing in an EDID). If it comes back at 4K you might want to reach out to #official-tech-support - I think they have a logging tool that may be able to pull some more info on what's interfering there.

If it's just not working right in 4K, but the monitor on the other end is fine, may need someone to look at it in more detail than we can get access to in the community channels

[analog linden]

ok switched back to 4k

@past basin do you use obs?

[past basin]

Usually, yes

[analog linden]

@past basin i have also had issues in obs streaming without dropping frames

[distant pilot]

unfortunately, it is a negative and still considered as a web threat by webroot upon attempt number two i will have to possibly take this into best buy geek squad where i got my laptop serviced for them to get a solutions

[past basin]

Next time you stream, if it happens, before you close it out, go to the help menu, upload a log, and then take the link it gives you and run it through here: https://obsproject.com/tools/analyzer It should give you a good idea of some potential problems. Dropped frames are usually either network issues or encoder overload. That should tell you which.

[past basin]

Yeah, something is weird there - USB Tree Viewer is generally pretty solid and reports clean on all reports I can find. Might be a false positive from the security tool - not unheard of. But better safe than sorry.

That said the only other thing I can suggest offhand is inspecting the cable you're using - make sure both ends are clean, and that it's plugged into a USB 3.x port on the computer. If you're not using the original cable make sure it's rated for 3.0 or faster speeds (5Gbps) as a lot of cables out there these days are charger cables that only run at USB 2.0. I was hoping to get the rerpot from USB Tree Viewer because it'll confirm if a port is reporting at 3.0 speed or not which lets us narrow down if it's a computer or a cable problem

[analog linden]

yea i analized the log but didnt understand how to do most of the things that it said to do

[past basin]

Do you have a link to the log you don't mind sharing? OBS isn't my normal field but I can take a quick look to see if anything pops out at me

[analog linden]

@past basin i was up till 5 am trying to troubleshoot the dropped frames and was getting fustrated

@past basin https://obsproject.com/logs/Vg06jGgRdPdB9O3b

[warped ledge]

if you don't mind me popping in, what GPU, and what kind of recording or streaming was it? 4k, 1440p, 1080p?

[past basin]

Hm. Sadly that log doesn't seem to have any dropped frames in it, as least as far as OBS can see - it starts a new log every time you open OBS so you'll need to either go into the folder and find one with the dropped frames, or make a new one and upload it once you actually get the dropped frames.

[analog linden]

well i am trying to find out what the 1440 resolution is