capture-cards

[warped ledge]

you may need to reach out to asus

[fading ledge]

alrighty

[warped ledge]

this one looks like only support can resolve as nothing on the forums gives an answer. please reach out to #official-tech-support

one forum does suggest using OBS.

same concept for a different card.

try this as well. try this as well. https://help.elgato.com/hc/en-us/articles/13113377366797-Troubleshooting-Windows-11-Audio-crackling-with-Elgato-Game-Capture-HD60-X

[warped sundial]

Mine doesn't appear in "Input Devices" but in "Output Devices"

And if I turn off the Audio Enhancements in the Elgato 4K X in the output devices, it changes nothing :/

[warped ledge]

since it's a new card, open a ticket with #official-tech-support as this is the first I'm hearing of new cards having this issue.

[warped sundial]

I already did it but they don't answer, do they answer on email or I have to login on the website ?

[warped ledge]

how long ago did you request it. also keep in mind it's the weekend, and support can take a few days to respond.

[warped sundial]

16th

[warped ledge]

yeah give them some time. it's too soon for them it's the weekend.

[warped sundial]

Okay, thank you for all 👍🏻

[green cobalt]

I have both a HD60S and an HD60X. I capture games from both my PS5 and my Nintendo Switch. When I connect my HD60S upto my setup it works fine on OBS(both Audio and video come through no issue). Then when I hook up my HD60X(same console, same PC, same HDMI cable and same USB cable) Video and audio are displayed on Pass through TV and Audio comes through OBS, just no video feed on OBS

The specs of my PC are (NVidia 4090, 128 GB's of DDR5 5200 MHZ RAM, Ryzen 9 7950X, 8.5 TB's of storage, and a 1200 WATT PSU) so PC should be fine

anyone know how to fix that

[past basin]

Most likely issue is EDID conflict. EDIDs are display mode lists sent by the capture card and monitor to cnnected devices, telling them what resolutions, refresh rates and features are supported. In this case it sounds like the EDID from the monitor isn't merging with the HD60X's right. You can override that in 4K Capture Utility (setting stays set on the cards once set there). Just open it up, go to settings, device tab. Set EDID to "Internal" and in the Internal EDID mode down below select the resolultion you want things to run at. With any luck that'll get both the monitor and card up and runnning (connected console may need a restart to pick up the new mode).

[olive furnace]

yo on obs its saying "invalid output resolution selected", my elgato is connected to my switch and all the wires seem fine, any ideas?

[fading ledge]

I am getting this error when connecting to my capture card HD60X All cords are working

[olive furnace]

yep, likewise 😭

[fading ledge]

I also tried this with no success I am also using a nintendo switch

[past basin]

The usual hiccup that causes that is when it's being run over a USB 2.0 cable or port. Are you both using the original cables? And are your PC's ports USB 3.0 or faster?
Aside from that, check your firmware version in 4K Capture Utility, under settings, under device tab.

[olive furnace]

yeah im using the original cables

also i cant tell if its 3.0 or not, but the usb i plugged it into is the one that suually works

oh its worked now

idk what i did tho but its all chill now ig 😭

[past basin]

Ah, if it happens again check your ports for dirt that could be degrading the connection. I usually clean mine if something gets stuck or there's residue or somehting, with a little rubberized dental pick (important to use something non-conductive that won't scratch the metal contacts).

[warped ledge]

you're not using an adapter or hub are you?

[fading ledge]

No

I am using a switch USB cable though. Which I don’t think is the issue.

I do need to check the version though

[warped ledge]

is it the official elgato cables?

[fading ledge]

No

My elgato cable broke on me

[warped ledge]

you can get the official parts here. I think you have a charging cable connected, and not a data cable. https://www.elgato.com/us/en/s/spare-parts?product=wave-dx&gad_source=1&gclid=CjwKCAiA8sauBhB3EiwAruTRJv-_VccAv073HD22KHihQwmOBAtDiBxRa4vdb24H76nYworo3fEZ7BoCgfcQAvD_BwE

[drifting lily]

Hello.

I'm sorry to come with another problem.

I've been having an issue where the audio is bassed up, enough to say where I have to disconnect the usb to usb-c connector for a split second and the put it back in. It kind of disrupts the flow after I've switched my monitor input to be ready to record some stuff. What I have tried is use the natural audio that comes through the 4k capture utility (but since it's too loud I usually mute it) and use my voicemeeter instead (which gives better audio quality anyways), it has been happening couple of months now, but even after the reset for the windows its still happening, and I'm at my wits end on how to resolve it.

[woven cypress]

Hey so I’m just curious why my output is running approximately 30 FPS when my PS5 is on 120 FPS. My stream is super choppy compared to the actual gameplay.

[limber mist]

obs set to 60? which device do you use? hdr active? some devices need to lower the resolution or framerate to fit into usb

[woven cypress]

I’ll have to check on all those cause I’m not sure to be honest. I know I use the HD60X and my HDR is always on. Not sure about my FPS. I think I have it on output default.

[limber mist]

The HD60 X can record these: 2160p30, 1440p60, 1080p60, 1080p30, 1080i, 720p60, 576p, 480p - so i guess you're playing in 1080p120?

[woven cypress]

I am playing 1080p120. But even when I turn it on 60 FPS mode it’s still super choppy

[limber mist]

and you're sure that it is connected to USB3?

[woven cypress]

Yeah it’s plugged directly in the computer if that’s what you mean

[limber mist]

And you use the original cable - and it looks the same in 4K Capture Utility as in OBS?

[woven cypress]

original cable yes its showing up choppy on my obs too though thats whats really confusing me. i thought it was an internet thing at first.

[limber mist]

could you dm me your logfiles please? https://help.elgato.com/hc/en-us/articles/360027964592-How-do-I-use-the-Elgato-Windows-Reporter-utility

[woven cypress]

downloading the reporter now

[limber mist]

don't need the dumps

[woven cypress]

how do i send the files to you? like how do i pull them up? im not very computer literate but im learning lol

[limber mist]

feel free to use a google drive, but please make sure to set the access to "everybody with the link"

[woven cypress]

kk

[woven cypress]

so its downloading everything but the zip file the website says should pop up isnt popping up and ive already restarted my computer and run the program three times

[limber mist]

please make sure all of our software is closed, copy the reporter.exe file to another location, e.g. directly at C: and try again

[woven cypress]

all software except the reporter is closed. i run the reporter and it doesnt give me an option for save location.

[limber mist]

the reporter always saves at your desktop, was just talking about the file itself not about the outcome

[woven cypress]

ah ok. i cant find the file is my issue.

[limber mist]

the reporter is just downloaded, most likely to your downloads folder - the supportinfo.zip should be on your desktop

[woven cypress]

the zip folder isnt there thats what i was saying earlier. ive restarted my computer and run the program multiple times and i cant find the zip folder

and thats after running the reporter multiple times and restarting my computer

[limber mist]

in that case there's most likely another issue already happening - did you try to run the reporter as admin?

[woven cypress]

im on my admin profile if im understanding correctly. thers only one profile on the pc

[limber mist]

that's still a difference between running a file while beeing admin and right-click and run as admin (elevated)

[woven cypress]

gotcha lemme try that

[limber mist]

thats not a good sign... could you open your explorer please, enter %appdata% navigate to Elgato then to 4K Capture Utility and then to Logs - and send me log1-10

[woven cypress]

when you say explorer you mean internet browser?

[limber mist]

nope your file explorer, like opening a folder

[woven cypress]

It says Trace for the file name is that correct?

does forcing SDR do anything? i know thats a streamlabs setting but i never noticed it before and i just turned it off and it looks smooter in my obs at least.

[limber mist]

these:

hdr limits our new 4k x sometimes - for the hd60 x it's the same when it comes to usb

[woven cypress]

dumb question but like i said not computer literate. how do i send them to you? i dont see a share option or anything like that

just copy and paste into dm?

[limber mist]

yes, thats fine - these are just small ones in general, they should work here

[robust leaf]

i just picked up an hd60x for streaming and recording from pc to pc, the video capture is working great but my card isn't picking up any of my game audio. any ideas on how to fix this?

[limber mist]

please check in 4k capture utility if the device is set to analog audio or hdmi, please also check at the source that the hd60 x is the playback device

[copper niche]

Hey i have the elgato hd60 S+. i want to play games at 120 htz on my ps5. i read online thats possible but it only comes through obs at 60. anyone know how to do this? anytime i switch to 120 the screen on obs flickers or just doesnt work at all

[robust leaf]

the device is set to hdmi, and when i look at the playback tab in my sound settings i dont even see the capture card, it only shows up under the recording tab

[limber mist]

if you press at the small speaker symbol on the source system there is no HD60 X mentioned, nor any connected Display?

[robust leaf]

do you mean on the gaming pc?

this is what I see on my gaming pc

oh i figured it out sorry about that

thanks for the help

[terse linden]

Hi all, I've been having issues with my 4k60 mk2. It allows input from my ps5 to my TV. But for some reason my computer wont recognize the card. It seems to do what its supposed to do.. but my pc wont recognize it, or all my to install the software.

[left nexus]

Hey guys. using an hd60 s+. whenever i load up apex on my ps5 the obs screen or elgato app turn black and i lose all audio. any idea how to fix this?

[grand haven]

Is the HD60s still worth it in 2024 ?

[midnight pulsar]

Does anyone have HD 60 X?? Because apparently I am having issues where it keeps blinking red light no matter where I plug in the USB slot.

[cursive slate]

So with the new 4K pro capture card are the people that purchased it just SOL until OLED monitors give us the option to turn off DSC? I'm only using it to capture my ps5 but I'm worried that almost any newer OLED monitor I buy will conflict with being able to capture the console

[cursive slate]

I already bought the 4k pro I'm just gonna let it get a few firmware updates first. Worried that if I get any of the new OLED monitors that come out this year im gonna be SOL due to the DSC incompatibility

[terse pivot]

i checked "listen to this device" in the properties of my hd60 s and it works, but the next time i boot my pc, despite still being checked, it doesnt play the audio anymore unless i re-check it. full reboots also reset the volume slider in the mixer back to 100.
its a minor inconvenience but having to re-do this everytime i boot my pc and wanna play a game without necessarily streaming it at the time gets increasingly annoying. i know its an oddly specific problem but does anyone have an idea how to fix this?

[cunning comet]

Guys, I got myself a 4K Pro capture card and I ran into an issue where my GPU is blocking the PCI_E2 slot.

Is there any potential workarounds? I saw that I can potentially use a PCIe riser cable for my gpu and mount it vertically, but I’m not sure if my pc case has the space for that.

Any advice would be helpful.

Thanks.

[mortal oasis]

Trying to test something with my 4k X but 4kcapture utility cant detect input signal what do I need to do?

[drifting ocean]

how do I setup in game chat recording on 4k mv2?

[carmine sky]

Hmm, guys, i just got my 4K X but my Mac M1 Max detects is as 5Gb/s instead of 10Gb/s ...

any ideas?

i tested it connecting directly to thunderbolt4/USB4 in mac, or via caldigit ts4 (tb and usb ports) - effect is the same

[carmine sky]

ok, support ticked requested

let's see what will be the response

this is weird, really weird

and if this is not fixed in some update this will be really really bad

[craggy relic]

Need help with my hd60 s

[untold nacelle]

hey if i want to record gameplay from my ps5, what all do i need? right now everyhting is hooked up to my xbox but if i want to switch to the ps5 sometimes to record, if there anything extra that i need?

[cursive slate]

No if you have the capture card and hdmi cables you're good. Have you not tried it yet?

[untold nacelle]

no i wanted to ask first, cuz i heard about the chat link cable

but i only really plan to record single player games

[cursive slate]

Only thing you have to do is disable hdcp. Audio should carry through the hdmi iirc. I don't do game and voice chat audio through the card though

[untold nacelle]

wdym? will it still record the game audio?

[cursive slate]

Yea it will, chat audio is diff though iirc

I capture my audio using a usb sound card routed into a mixer so I can adjust the game and chat if I'm playing a MP game. Gives me more control so to speak. I disable the audio being captured by the 4k60 mk2 in my pc

[untold nacelle]

ahhhh okay, so if use a snowball plugged into my laptop then ill be fine?

[slate fractal]

hey can anyone pls help me with my hd60d

s

i just got i online but it wont work

it keeps showing me red lights then stopping

obs just shows this link and qr code but not my console

and the elgato wizard wont even detect

i dont know how to get it working

I've tried literally everything

ive tried switching ports and looking online

pls someone hlep me

@cursive slate @untold nacelle do yall know how to help

[cursive slate]

Got no idea g. I use the internal capture card. The 4k60 mk2. Fill out a support ticket. There's a channel up above

[bold arch]

Hey so noob question, when I connect the console, Xbox to the elgato it seems to get like a weird washed out look. Whether HDR is on or not on the console. But it looks fine without the elgato Connected is there anything I can do? Or do I just have to accept the elgato makes the image worse

[late olive]

I'm having an issue with my chat link pro. I currently have a 4k60 and have the ports plugged into the line in outlet, one in controller, and the other in my headset. I wanted to have the audio heard through my headphones and my pc simultaneously, but nothing has worked

I want to hear both PC and PS5 audio, use my headset as a mic, using the chat link pro, with the 4k60, but nothing has worked

[severe escarp]

I'm gonna try and stick to the form in the pinend message but many of these categories aren't relevant to my question so I'll skip some
Device: HD60S+
Software and version: Should be newest on all but not really relevant to my question
Question/Issue: Hello! I am gonna apologize in advance if this question get's a bit incomprehensible since english is my second language
Alright, to set the scene I've got the HD60S+, a PS5 and a HD TV all connected via the card into my pc. I know due to the fact I've got a HD instead of 4K capture card I won't get 4k output on my computer, but I was wondering if I got a 4K TV screen connected to the output HDMI cable, would the TV get 4k footage while the pc still has 1080p or do i need ot get a 4k capture card regardless?

[warped ledge]

did you update the drivers?

[warped ledge]

any time a game is loaded from console, it mimics the load of the game by a brief power off/on it seems. as for losing audio it should come back up once the game is loaded.

[warped ledge]

yes, but EOL is already for this card. I'd sugges if you're looking for an upgrade 4K X.

[warped ledge]

try this, and reboot. make sure it's a usb 3.0 port on the streaming pc, and not a usb hub. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

shouldn't, but I'ma bit lost on the oled stuff. can you explain about the DSC?

[warped ledge]

not that I'm aware of for dual pc's but this is the first I'm hearing of it going to default. was there a recent windows update?

[warped ledge]

I'm not sure if the riser would work with the capture card, but maybe @waxen eagle can relay to the right staff member (Phil) please, and see if can be done. Please don't DM, or @ Staff. thanks.

[warped ledge]

make sure you're connected to a thunderbolt or 3.2 port. also do this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

it's all done via HDMI, unless you're using a line in to your streaming pc via chatlink pro.

[terse linden]

ive updated every driver. I've uninstalled all the software and reinstalled it too. i did this over and over and it still doesn't work.

[warped ledge]

probably ideal to wait for them. I was looking to see the speed. I couldn't find it.

[warped ledge]

are you looking to do party chat?

[warped ledge]

jsut make sure your laptop is also charging, via connected to power.

[candid gulch]

could you please help me in #stream-deck

[warped ledge]

shouldn't, but are you in power saving mode?

[warped ledge]

please wait for someone in that channel to help you.

[warped ledge]

usually an internal card doesn't need a line in for chatlink, but are you using party chat?

[terse linden]

Its really odd because I upgraded the firmware. I uninstalled the driver after that. Then I couldn't get the driver to install back. I was getting signal from the card to the my TV and then that stopped also.

[warped ledge]

that slot that it's in isn't sharing power with an nvme drive is it?

[warped ledge]

these are the supported resolutions and passthrough. https://help.elgato.com/hc/en-us/articles/360033796252-Elgato-Game-Capture-HD60-S-Supported-Resolutions

[terse linden]

I don't think so, this was all working until it wasnt. How do i check to see if its sharing pwoer?

I have both the HD60 PRO and 4k60 PRo Mk2. They're both busted it seems.

[warped ledge]

it depends on where the nvme drive is installed.

[terse linden]

The HD60 pro shows up as a multimedia device at first. When i install the driver it shows up as Gamecapture HD60. But it wont get any signal. last night it tried getting signal but wouldn't fully get it. MY TV would show that a switch is connected then instally go back to no signal.

[terse linden]

I have an asus rog dark hero VIII

[warped ledge]

i'm lost thought it was a 4k60 pro mk.2

[terse linden]

It is , I was just mentioning that i have both

sorry

[warped ledge]

they aren't both connected are they?

[terse linden]

The m.2 SSD is instaled in the top slot

They no, I only connect one at a time.

I hate that im terrible at computer hardware. I've been learning a lot over the past week or so.

The thing that bothers me is that this was all working before i uninstalled the driver like a dummy.

[warped ledge]

try this please. go through each step. https://help.elgato.com/hc/en-us/articles/360049639332-Elgato-Game-Capture-4K60-Pro-MK-2-Installation-Issues#:~:text=Press the Power button for,2 is recognized correctly now

[terse linden]

Oh trust me, I did all of this.

[warped ledge]

it's ok, I usually install software drivers, befire the pcie card.

[warped ledge]

try removing it, and reseating it.

[terse linden]

I did that too

Oh i found some interesting logs once. I wish I would have screenshotted it.

But basically the logs stated that the driver is trying to install but it wont

Im positive i can easily regenerate them.

[warped ledge]

got time for a vc real quick?

[terse linden]

For sure.

[past basin]

If turning the console's HDR off hasn't had an effect, the next most likely issue is the RGB range setting. Limited RGB on a Full Range display can cause it to look washed out (as limited is designed to have less black levels to mitigate issues with early HD video - if the card is interfering with auto detection, it can choose the wrong mode on the console). I'd try changing that manually to Full instead of auto or limited to see if that improves things - iirc it's under video fidelity on the Xbox

[past basin]

That's most likely the Screen Link virtual display setup by the 4K Capture Utility no the card. Since you're using OBS you may want to install the HD60S driver package from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers Unlike the newer cards it requires a dedicated driver to show up. As for the red lights, do they have a pattern? That can help diagnose some errors. https://help.elgato.com/hc/en-us/articles/360058716852-Elgato-Game-Capture-HD60-S-Status-Lights-LEDs Most common errors are HDCP on Playstation consoles, or incompatible video settings, but we'd need more info to troubleshoot.

[slate fractal]

ok thanks ill look into it

[past basin]

Given Apex is one of the few PS5 games supporting 120Hz mode, try turning that off on the Playstation video settings. The menus and most games run at 60Hz, but Apex might be trying to roll over to 120Hz which isn't supported by the HD60S+.

[warped ledge]

@past basin I've done a vc with @terse linden would you have any idea why the card wouldn't be detected. we've done a fresh install for software and drivers. pcie slots are tested, and it was working before and now 2 cards aren't working. bios is updated. power not shared with an nvme drive. any ideas, as I've tried everything I know, and there is a ticket open. (2006806088) @waxen eagle do you think maybe staff can help if Arcsane can't figure it out.

[past basin]

Give me a few mins to go back over things and I'll see if I can think of anything. Though if I'm reading the history right the software stopped installing after the firmware update? If it updated firmware that implies there was at least some connection at one point. Are they installing 4K Capture or the Driver bundle, or both?

[warped ledge]

thanks!!!

[warped ledge]

driver first, and the software 4k capture utility.

[past basin]

@terse linden when you have a chance, what CPU do you have? That motherborad apparently has a lot of difference PCIe configurations that are affected by the CPU you're using, which may affect which slot you should be using it in as well

Actually I can summarize that manual for this - if you've using a Ryzen 3000 series or 2000G series, don't use the middle slot as it's not operational with those CPUs. So to be safe the card should be in the bottom slot. That's handled by the chipset instead of the CPU so should work in PCIe 4.0 x4 mode regardless of CPU.

Since your SSD is in the top slot, that PCIe slot on bottom should also be free from interference as that slot is handled by CPU while the bottom one is handled by chipset so there should be no bifurcation (splitting lanes) between the bottom PCIe slot and the top m.2 slot.

[terse linden]

I have an AMD Ryzen 9 5900X CPU

[past basin]

Good, in theory that one should support the card in either slot, basedon the manual. In theory you could run both at once. . .
I should ask though, have you tried the card in the other slot from what it's in already to see what happens?

(though bottom slot is still the best choice - using the mid slot splits your GPU's available lanes dropping slot one to x8 intead of x16)

[terse linden]

ive tried every slot that i have.

[past basin]

Do either of the cards currently work with the passthrough (show up signal on the TV) still?

[terse linden]

It used to until last night.

[past basin]

That was after the firmware flash right?

[terse linden]

i flashed the firmware and it still worked with passthrough

it just randomly stopped last night

If you have a moment, I'm available for a discord call.

[past basin]

I wonder if we're hitting on two difference problems now or if this ie an extension of the first. They might be unrelated (not uncommon for the pasthrough to hit new cable issues, or EDID problems)

Sadly I'm travelling for work at the moment - my headset is about 5000km away 🙂

When the card is in, you don't get any unidentified of warning devices in Windows Device Manager, do you?

[terse linden]

Are you saying that I need to try new HDMI cables? I actually went through all of the ones I own.

[terse linden]

I only get this for my HD60 pro which never gets a signal.

[past basin]

Not at the moment - I was thinking more we'll ignore the passthrough not working for now and start at the other issue

[past basin]

When you installed the driver for that one, did you get any error messages or did it go through and you still see that error in device manager?

[terse linden]

No errors, just doesn't get a signal

[past basin]

Is that with 4K Capture Utility? Or another app like OBS (or the older Game Capture HD)

[terse linden]

All of those options detect no signal.

[past basin]

Does it actually say that though, or just a black screen?

[terse linden]

it says it in the capture card apps.

in OBS its just a black screen

[gaunt wyvern]

Sorry if you said before, whats your source?

[terse linden]

4k60 Pro Mk.2

[gaunt wyvern]

No like

What are you capturing

[terse linden]

Also, the driver installer logs shows that the driver is installed successfully. But when attempting to install it again, it says a driver wasn't found.

[terse linden]

PS5, Nintendo Switch

[past basin]

That's what I was hoping for - the fact the 4K Capture Utility says No signal instead of no capture device means its seeing the card. That's a good first step.

[terse linden]

Yeah it says no signal for the HD60. No capture device for the 4K60 Pro MK.2

[past basin]

Okay, less good, but a step in the right direction. That indicates it's seeing ONE of the cards, so the PCIe slot likely isn't completely dead

[terse linden]

Do you think its a slot problem and not a card problem?

[past basin]

Given that the HD60 is an older card I'd test it with the Switch first - that doesn't go above 1080p60 so should be the most comatible without having to turn anything down.

You could also try manually setting the Switch down to 720p to see if that changes anything

[gaunt wyvern]

Could be slot if you have both in one pc

[terse linden]

It temporarily gets a switch signal then it cuts off.

That happens randomly.

[past basin]

That sounds like a timing mismatch. What's the display this is connected to? Exact model so I can look up the manual

[terse linden]

I have an LG C2

[past basin]

You might also what to try setting the Switch's resolution manually to see if that improves anything. For testing even turning it down to 720p if it allows might help

ok, back shortly I want to check something on that monitor

[terse linden]

its a television

I also want to say that I've never had any issues until upgrading the firmware and uninstalling the driver

[past basin]

Ah, same difference in the end for this, but thanks

Yeah, I want to see if we can get the HD60 working first to rule out issues with the slot.

[terse linden]

Would you like me to install the drivers for it again?

[past basin]

If the firmware flash failed that might have to go through #official-tech-support - so the more we can rule out the better

[terse linden]

It didnt fail

[past basin]

It might have triggered an additional issue as well

[terse linden]

i tried upgrading the firmware for the HD60 once and that threw an error

We are talking about two cards at once lol

[past basin]

I'd shut down the PC entirely, give it about 10-20 seconds before turning it back on, then try reinstalling the driver. I'd like the NVRAM on the HD60 to be clear before it tries a software install.

[terse linden]

the HD60 is setting on my desk

the 4k60 is in

[past basin]

you can try the same thing for the 4K60 if you like, just to make sure we're installing the drivers on a fresh boot

If you don't feel like swapping the cards anyway.

[terse linden]

we actually tried this with the 4k60 earlier today

[past basin]

I'm assuming you also tried the card with the HDMI out unplugged?

(or tried to install it like that)

[terse linden]

Yeah, it doesn't show up in device manager at all

only the HD60 does

[past basin]

Yeah, was just hoping you'd tried it with no HDMI connections incase there's some sort of electrical gound issue. I usually only see that with laptop docks though

I'm not liking the fact the 4K60 doesn't show at all - does the sound module for it show at least? I have seen issues where folks have had to uninstall the sound module and reinstall the driver to ge tthe video module to show up

(if they didn't uninstll the sound one, the video driver just would never show up with the reinstall)

[terse linden]

where do i find the sound module?

I'm not sure if that gets detected

[past basin]

give me a sec, where I'm travlling on a laptop I need to look that up myself

I believe it would be under sound, video and game controllers, though I don't recall the exact name it shows up as

(in device manager that is, just to be clear)

[terse linden]

I dont have anything listed there for elgato or gamecapture

[bold arch]

Gonna check, power saving mode on console, monitor though?

[past basin]

Okay, if you go to Device Manager, and go to View and choose "Resources by Connection" it'll change the view. Expand Input Output and under each PCIe Express section check and see if it mentions anything about the 4K60 Pro or Elgato

If we can't find any sign of the card it may be hardware failure. Beyond that the only other thing that's coming to mind is to try an older driver to see if the version difference has an effect- but I don't have a link to an older version on hand on this machine

The fact the HD60 shows up at all when it's installed, and the 4K60 Pro Mk2 doesn't leads me to believe the two cards have different issues

[terse linden]

How do i find older drivers for the 4k60 Mk.2? Also nothing shows up in device manager

[past basin]

You may have to contact #official-tech-support for a link.

[terse linden]

I have a ticket open with them.

[past basin]

The only other link I have on hand is https://edge.elgato.com/egc/windows/drivers/4k60-pro-mk2/Game_Capture_4K60_Pro_MK2_1.1.0.189.6.exe - I can't be sure how old that one is though

It is at least a 1.1.0 branch though

That said if the card doesn't show under the PCIe I/O section at all, and an old driver doesn't help, there may be a hardware failure, or a problem with your Windows install (including corrupt remnants of an older driver or something). At that point we might need to wait on official support for that one. It could even be an issue with the motherboard since the HD60 Pro only needs one lane to the 4K60 Pro Mk2's x4 lanes. So you can give it a shot, but if that doesn't work I'd probably move to trying to get the HD60 Pro working instead until we hear back from support

That would also help rule out a few possible failures

[terse linden]

Im just curious as to why this is now an issue. its been working before the driver was uninstalled.

[past basin]

Was there any issue that led to uninstalling the driver?

[terse linden]

i thought something was wrong with the card. But i ended up realizing I had the cables plugged in wrong.

I uninstalled the driver and it never worked again

Also, I connected the HD60 and still the same issues.

It'll switch input when i turn on my switch. But then it'll go directly back to no signal.

[past basin]

Yeah, I'd try manually setting the switch's resolution maybe turning it down to see if anything changes. It sounds like that card is having issues with the signal from the swtich so best best is resolution mismatch, bad HDMI cable there, or EDID mismatch (in which case it should probably show up on the TV).
Sadly for myself I've got to crash there now - I have to be awake again in 6 hours for work. If I can think of anything else to try I'll check back in, but at this point we might need support and their log pulling tool to take a look

[bold arch]

Might have found the reason when it's connected through hd60x

[severe escarp]

Alright, so if I understood it correctly it would work on the TV screen but the 4K capture utility would still only get 1080 as expected?

[tough halo]

Hi, I currently mirror my gaming display to my monitor & my old 4k capture card. Just got the 4K X - is there any downside to using the passthrough? is any latency added? Should I just mirror my 4k144hz to both the 4K X & my monitor like I'm doing now?

[warped ledge]

I’m not showing it’s supported.

[tough halo]

Should I enable G-Sync for the Elgato 4K X?

[left nexus]

Does Elgato actually have a call center where people answer ? It told me 2 minute wait and it’s been 52 minutes

[tough halo]

they should. kind of crazy no ones picked up in 52 minutes

[left nexus]

Yeah happened yesterday too. They say estimated wait time and then I’m just on hold forever

[tough halo]

id tweet at them about this

[placid iris]

Hi, I just bought the 4K X and it is making a crackling sound. How do I get it to stop doing that?

It only does the cracking sound when I have any source to stream the capture card open

Like OBS, Discord, 4K Capture Utility, etc.

[round drum]

Can anyone help me with color correction? I'm running my PS5 through my PC (4K Pro) and the colors appear off when looking at the gameplay through the capture card/pc, but appear perfect on the monitor 🤔 help 😢

[north light]

Check in OBS in the 4K Pro’s properties to see what the color space is.

[late olive]

yeah, I wanted to use party chat, and be able to hear PC audio.
Once I had the chat link pro plugged in, I couldn't hear any audio at all from my headset

[warped ledge]

Hm… I’ll get back with you.

[warped ledge]

make sure you're connecting the long part of the cable to LINE IN on your PC. The Y part The Headset needs to connect to the AUX port on Chatlink/Pro, and the smaller part of the Y to your Game Controller. On your PS5, make sure HDCP is off. Now in OBS, make a source for your Capture Card, and in Properties, select AUDIO OUPUT MODE: Capture Audio Only, and AUDIO DEVICE: LINE IN. Now Add another Source in OBS, AUDIO INPUT: LINE IN. I hope this helps. You Will need a separate MIC for your viewers to hear you vs your headset mic for your party chat.

[warped ledge]

did you make 2 sources one for video, mut video, and one for audio input and monitor and output the audio?

[warped ledge]

apaprently it helps prevent screen tearing. You could also use Display in the EDID.

[warped ledge]

maybe you can ask here see if we can help, but as for support maybe call them, or open a ticket with #official-tech-support

[late olive]

Thanks for the assistance, I just bought a microphone for my PC for the viewers to be heard. Once I have the mic delivered, I'll be sure to give that I try and see if it works.

[warped ledge]

I'll make a video for it Saturday if you need a visual step by step. #community-resources has a lot helpful stuff too.

[late olive]

Thanks, I think the mic itself should arrive on Saturday, so if I still can't get it to work, I'll check out the video. I'll probably just follow the video, step-by-step, incase I mess up somewhere

[left nexus]

I got it figured it out but was on hold over an hour when I called and the automated system said estimated wait time of 2 minutes lol

[warped ledge]

Just prepare to never trust automated. As someone who works behind the scenes in a major call center for time management, we see a lot happen to the front end workers, and chaos can happen if routing issues occur. Please be kind always as they are doing their best. (I don't work for Elgato, but a major company in corp.)

[left nexus]

Oh I know. I’m always kind :). I know it’s not their fault lol

Just wasn’t sure if it was closed or something

[warped ledge]

more than likely it may have been a routing issue, or worst case scenario the center went down due to storms, etc...

[worthy geyser]

Does the specs of a laptop determine how good of a quality your video will be when using a capture card?

[rain furnace]

Before I go ahead and open a ticket maybe someone can help me here. I have a dual pc setup using the Elgato HD60S and whenever I play Call Of Duty by capture on my streaming pc goes dark (not the common black screen). I have tried everything I can think of and also tried looking it up online. Any help would be greatly appreciated

[placid iris]

I didn't try that for OBS yet but would it solve the issue for both discord and 4K Capture Utility?

[spice pike]

Hey I bought the Elgato 4K X and set it up with 4K Capture Utility. I'm playing my PS5 and I'm trying to record but I'm running into an issue.

I can take screenshots of my game, but I seemingly can't record? If I go to my designated folder where recordings are to be saved, and I press record, I can see the 2 files generated in progress. Then when I stop my recording, they both disappear and my recording isn't saved.

I've tried new save paths, different bitrate options, and both my hardware as the encoder (AMD Radeon 780M) as well as the built in one. Nothing seems to fix it. I searched online for a similar issue and found a reddit thread where they seemingly had the same issue as me. In the end, they seem to just have gave up and used OBS to record instead. I'm not really a big fan of OBS so I'm hoping to figure this out with 4KCU. Can anyone help with this? Thank you

This was the thread: https://www.reddit.com/r/elgato/comments/10e5qwp/everything_works_but_4k_utility_screen_capture/

Recorded a video of the issue

Just in case, this is just the pause menu of the FF7 rebirth demo, so no spoilers

[warped ledge]

What GPU do you have?

[spice pike]

AMD Radeon 780M.

I was just about to update, because I continued to troubleshoot. I tried turning off HDR on my PS5 to see if that did anything. Issued stayed the same with my GPU. But when I switched to software encode, it finally worked. Then I turned HDR back on and tested again, and it worked again (even though I swear I tried this combination before and it didn't work)

Switching to my GPU now shows a little yellow alert symbol about how my GPU can't do 60fps so it will go down to 59fps. But it still gives me the aforementioned issues if I try to do anything with my GPU as the encoder. So I assume I'm good now, as long as the built in encoder of the 4K X is fine to use.

[warped ledge]

I understand. I’ve seen this once. What GPU do you have please?

[spice pike]

I've said it twice already....AMD Radeon 780M

[warped ledge]

Oh Missed the AMD part. Also no need to be rude, as I’m not an employee here and don’t get paid, so this is my free time to help, and I’m currently at work, so be nice, and I could just not answer, and say GOOD DAY SIR. A simple AMD would’ve sufficed. This is a bug with AMD GPU’s and I’m not sure if downgrading the 4K Capture Utility will work for the new Card, but OBS should be able to rec for now until Elgato fixes this. Still Ideal to open a ticket with #official-tech-support so they can work on the bug as community help can’t go beyond basic stuff.

[spice pike]

I already stated that my issue was fixed upon continuing to troubleshoot. The 4KCU is recording as it's supposed to now. I appreciate you trying to help me with your time, but I've had to continue to repeat pieces of information here

[warped ledge]

Please understand we’re using our free time, I am skim reading due to work. Glad it’s resolve have a good day.

[warped ledge]

Are you only using 4K Capture Utility? I think you can now just use the device to stream in discord, but if you’re having audio problems might want to try a different port. Please make sure it’s usb 3.2

[warped ledge]

When it goes black, does it come back up, or it stays that way?

[rain furnace]

Thats what it does

[slow pivot]

Was wondering if anyone could help. I have a Alienware AW2725DF oled monitor. Elgato 4k60 pro Capture Card. When i play PS5 games with VRR enabled. The screen capture in my obs flashing and goes black. But soon as i turn of VRR its fine. No flickering on gaming monitor.

[warped ledge]

That’s new… Are you actually playing when this happens?

[rain furnace]

Yes

[warped ledge]

This card isn’t designed for VRR as it’s HDMI 2.0 not 2.1.

[warped ledge]

Let me research it a bit. At work, I’ll have more time this evening.

[slow pivot]

Will the 4k Pro work fine then.

[warped ledge]

So will the 4K X.

[slow pivot]

Looking on elgato site and it states 4k60 pro mk.2 ( which i have ) supports the standard VRR range between 48fps to 120hz

[warped ledge]

I can probably help a bit after if you’re using that update. I recall it being a beta test, firmware. You can, but something will need to change like the EDID. It worked for me on Internal.

[slow pivot]

when i change edid to display i get vrr enabled that when all flicker starts. when i change to something else. vrr auto disables.

[warped ledge]

I’m have a few things we can try, but it will have to wait till after work.

[tough halo]

thank you

[slow pivot]

Sorted. it turned out i didn't have the latest hardware version installed for my 4k60 pro Mk.2 🙂

[warped ledge]

Glad it’s resolved!

[drifting lily]

For some strange reason, recent recordings I did with 4k capture utility been out of sync, and it annoys the hell out of me. I've reset it to default settings, but doubt it's gonna do much 😦

[placid iris]

For discord, it doesn't work and when I am using anything like 4K Utitlity and OBS, it makes the same distinct crackling sound over and over. This is my first capture card so I don't know much about it

But this is what happens when I am using 4K Capture Utility

It won't have me switch the template cause I don't know what to do with it

[warped ledge]

I’ll reach out after work.

[placid iris]

Alrighty! Thank you!

[warped ledge]

ready?

[placid iris]

I am now. What's up

Cause I know the cords are fine and I have it set in my wave link into the proper audio source but I still have the crackling sound

[warped ledge]

I can VC with you for a bit. and we can troubleshoot otgether.

[placid iris]

Alrighty! Lemme know when!

[warped ledge]

open a ticket with #official-tech-support

[placid iris]

I just opened a ticket with official support (2006817752) after talking with Vic, but if Staff can help me further I would appreciate it.

[jolly flower]

i was wondering if someone could help me, i've looked everywhere and cant find a solution to my problem

[exotic sphinx]

Hey is it normal for the 4k x to come with a HDMI and what looks like a USBC to USBC cable?

Just trying to see.if I need to buy and adapter or worth opening a ticket or not.

[exotic sphinx]

What are you dealing with?

[jolly flower]

when i connect the HDMI from the out port of the HD60 S+ to my Acer monitor i get no signal and nothing comes up, but when i disconnect the HDMI from the Acer Monitor i do get a signal through OBS like normal. This is a new set up. I used to use a TV.

[exotic sphinx]

Might be dumb question but you get signal directly to this monitor using the same port without the card right? Make sure it's not the port first

[jolly flower]

yes i did test that and i do get signal without the card

[exotic sphinx]

Wish I could help more I pull some videos up and see I'm SOL with my problem I think unless I get a new cord or adapter. I'll let you know if I come up with anything. What model is the Acer?

[jolly flower]

i think if you get an adapter you should be good, i used to use an adapter when i was using a mac. the model of the acer is Nitro XV270

[exotic sphinx]

Yeah Im hoping it doesn't "big" anything down. Hope they'll send me a new one eventually. But I'll let you know

[past basin]

Yes it should ship with a HDMI 2.1/8K cable and a USB 3.2 cable (USB-C to USB-C) (see https://help.elgato.com/hc/en-us/articles/23658118721421-Elgato-Game-Capture-4K-X-Technical-Specifications )
I you need an adapter for USB-A, make sure it's rated for at least 10Gbps (USB 2 Gen 2), as otherwise the adapter can reduce speed and drop your available resolution options (or if it's a USB 2.0 adapter, be too slow to work at all)

[exotic sphinx]

Thanks this image they use to advertise is kinda if misleading

[past basin]

This sounds like a EDID mismatch, where the monitor and the capture card aren't playing nice with the supported modes (normally the capture card merges them, sometiems it doesn't work as expected). When the monitor is plugged in do you get signal on the monitor and not the PC or no signal on both?

[jolly flower]

when pluged in i dont get a signal to both

[past basin]

Ah, yeah, looks like they reused an asset there

[jolly flower]

i have tried to change EDID to display but that didn't work

[exotic sphinx]

Thanks for saving me time I'll amazon one or pick it up in the Am!

[past basin]

In 4K Capture utility go to settings, device tab, and try setting the EDID to display. (normally the card merges the list of supported modes, but it does sometimes fail). See if that gets the monitor working. If it gets the monitor working but not the video, try Internal instead - if still giving greif set an Internal mode in the bottom drop box as well (that'll lock the card into one mode, so choose one that works with both the card and the screen)

[past basin]

Ah, Internal is the next best option then

What's the model on the acer though? It's possilble the two devcies want different timings

[jolly flower]

Nitro XV270

would i keep the input EDID mode set to Display or should i change it back to merged

[past basin]

Change it to Internal

That'll get mode lists from the card only

[jolly flower]

ah i haven't tried that

[past basin]

there's an option then to set the card to a specific one further down if it still doesn't work (eg set it to 1080p specifically)

[jolly flower]

alrighty ill give that a shot

[past basin]

That said seems that's a high refresh rate monitor - if things still don't play nice make sure 120Hz mode is off on the cosole (or if it's a dual PC the refresh rate is 60). the HD60S+ can't support anything above 60Hz

Sadly time for me to take off - hopefully one of those two things fixes it. If not I'll see if I can check in tomorrow, but I'll be travelling so no idea when. Good luck!

[jolly flower]

thanks for the input either way, that first option sadly didn't work. and i have the console on 60hz

[past basin]

Ah, sadly that's all I can think of at this hour. Everything works til the monitor is connected though, and EDIDs aren't oeverriding it? That's unusual for sure. If I can think of anything else after I'll pop back in, but only other thing that comes to mind is a grounding issue - I see that more on laptop docks than monitors themselves though

Might be worth checking if it has a compatibility mode - I've seen a handful where that is an option in hte monitor settings

Other usual testig would be turning off things like HDR and VRR

[jolly flower]

that's the odd thing with this monitor is that those options like changing HDR or VRR are only available when i have it connected to the laptop or if it has signal

[past basin]

Ah you'd be turning that off on the console (or gaming PC)

They probably only show up when something connected supports them on the monitor itself

[jolly flower]

yes only when something is connected

but since it has no signal only option i have is to change the input

[past basin]

Yeah, I can't think of much else that would cause that to fault like that. I would check that the HD60S+ has the latest firmware maybe. Hold down ctrl when you open settings and it should allow you to check for updates

[jolly flower]

updated the firmware, but nothing is still showing up sadly. good to know though about the holding CTRL will give that option

[past basin]

Yeah, i can't think of much else right now except testing it with another monitor to see if the fault is coming from compatibility with the Acer (or the screen itself), or from the card. Might be worth reaching out to #official-tech-support though

[exotic sphinx]

"If you need an adapter for USB-A, make sure it's rated for at least 10Gbps (USB 2 Gen 2)"

any suggestions on a adapter for the 4kx,? A lot of these adapters although rated for 10gps don't support video/audio output

Maybe I just need a new cable, but the ones elgato sells that world work for my setup are rated for older models. Maybe that's my issue, got the wrong product for me. Any help is always appreciated, too bed for now 🤦

[tawny crow]

hey just got a hd60x and setting it up w my ps5 and i followed yt tutorials and stuff but my obs seems to say i have an invalid resolution even tho its default and my ps5 screen is like cut into 3 pieces on my monitor if that makes sense any help will be wonderful

[left kite]

my uadio doesnt come throguh to streamlabs when i plug my headset in can anyone help

[past basin]

I was thinking a USB-C to USB-A adapter (or a 3.2 USB-C to USB-A cable). Usb is a data cable, it shouldn't need to mention anything about audio or video, the capture card handles the conversion into a data stream.

If you're seeing ones talking about video, odds are they're referring to Display Port Alt Mode. You don't need that for the capture card

[past basin]

The split screen thing happens sometimes with VRR enabled. The invalid resolution indicates usually that either the PS5 is running at an incompatible resolution (eg it picked up a resolution from the screen that's not supported by the card) or another common cause is if you're using a port or cable that doesn't support USB 3.0 speed (5 Gbps).
You may want to turn off options like VRR, HDR and 120 Hz mode to test to do if it resolves the compatibility issue.
In rare cases we've also seen this on cards with the v23.x.x firmware - sometimes #official-tech-support has had to resolve those

[past basin]

What console? This is a common issue as most consoles turn off the HDMI audio feed when a headset is plugged in. The usual solution is a ChatLink Pro to split the audio that goes to the headset (though for Xbox you can split the game audio and party chat without one, though some game chats and discord will still need a chat link)

[left kite]

Ps5, I’ve never had this problem before it’s only happened since I changed my setup around and it was unplugged

I’ve got a chat link and it does it with that

[past basin]

Ah, check in 4K capture utility, under settings and device, make sure it's still set to Analog audio mode. If it is, try adding it again as an audio input capture source in SL. (Once that setting is set in 4K it is saved on the card so it will still work that way with SL)

[left kite]

Ooo that might be it I think I have it on hdmi in the 4k capture

Think I’ve got confused and remembered it having to be on hdmi 😂😂

[past basin]

All good - you'd probably have to switch it back if you removed the headset/chat link anyway

Good luck with it!

[agile birch]

Hello I have a question, If i have both hdmi and dp hooked up to my monitor, will the hdmi capture card still get a signal if i am displaying through the dp cable?

[warped ledge]

Adapters aren’t going to work, as there may be problems. You could try, but it’s not supported since everything is with HDMI.

[lapis crater]

Hey all, just got a usb 4kx capture card.... firmware says MCU invalid, is this normal?

nevermind i tinhk i needed to reboot

its updating now

[past basin]

Not 100% sure what you mean. The monitor signal won't look back through DP to the HDMI if that's what you mean. Plus the card can only capture video connected to HDMI IN - as HDMI ports are directional.

The card will still get any HDMI in signal that's going to it even if you switch monitor modes if that's what you mean, though. Though with some setups you may get a brief signal interruption if the monitor actually turns off the port when it switches modes.

If you mean paying DP to the HDMI, then as Vic mentioned, try to avoid adapters if you can, as mileage varies and some have compatibility issues. If you have to, DP covers converts to HDMI with a passive adapter if the port on your PC supports DP++ for best chance of working, but even then it's not guaranteed to be compatible.

[craggy relic]

Can anyone help me at all I’ve looked at every YouTube vid. My elgato constantly says Device is in use by other software

[slate fractal]

i downloaded the drivers and for the lights i cheacked and its signal lost

@past basin

lemme see if it works now and ill get back to you

[warped ledge]

use task manager and quit any software that would use it. 4k capture utility or obs. sometimes things don't fully close out.

[past basin]

It shows to the PC as a camera so windows privacy settings for camera has a recent access section that might help track it down as well, so you know what to kill.

[tough halo]

is there a way to use an 4K X in two separate applications at once? i tried adding it as a source to the atium plugin in OBS, but wouldn't work - guessing because it was active in my main OBS scene

my other cap cards (magwell & blackmagic) both can do it no problem

[past basin]

Not directly. There are cam split apps that will let you do it, but may affect quality and access to options on the card, since you'd no longer be accessing it directly.

For the 4K X it's at least partly a USB bandwidth issue with the resolutions it handles

The 4K Pro and 4K60 Pro Mk2 both allow multi app access though

[cursive slate]

So are we screwed if we get a monitor that has DSC on it and we have a 4K Pro to capture our ps5 gameplay?

[past basin]

Not sure, have seen the question a couple times lately, but that's one you'll probably need #official-tech-support to answer as I didn't see it mentioned in the public spec

[slate fractal]

@past basin

wanna join call and help me

cuz like i got some stuff but says thers an issue with usb

call as in dm?

[tough halo]

Gotcha thank you - I'll just project the source and cap it

[cobalt reef]

So I’ve recently wanted to use my capture card (HD60 S) again and plugged everything in properly but the game capture doesn’t seem to detect the capture card at all, as even with it plugged in still has the “connect your capture device to get started” prompt like when you don’t have it plugged in. Please help ;-;

Also I thought that it was a problem with the usb cord so I went out and bought another one but still the same issue arose

[warped ledge]

make sure it's not a chanrging cable, also make sure you're connected to a usb 3.0 port.

[cobalt reef]

yeah the one i got is a charging cable, but even then i still have the original cord and it still doesnt show up on the capture and its worked in the past

and ive been making sure that i connect it to the usb 3.0 port

[warped ledge]

charging cables will not work at all. you have the original one let's start there. also make sure you do this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

I found this... Probably ideal to lower the resolution for anything not utilizing DSC. https://help.elgato.com/hc/en-us/articles/23479165158029-Elgato-Game-Capture-4K-Pro-Supported-Resolutions-and-Frame-Rates

[upbeat laurel]

Hi all. Wondering if someone can help me. I have a ps5 and Elgato hd60s and I have chat link pro. It’s all set up but for some reason when I start my stream from obs it does not produce my voice on my stream but others who join my stream from their phone or whatever can hear me.

[sand roost]

ive got a dual PC setup using a HD 60 X with OBS but everytime i restart my computers I have to manually unplugg my capture card and plug it back in so the picture is displayed, the audio is all the time present tho. does anybody know how to fix this ? ive got the latest drivbers and everything

[warped ledge]

Chatlink & Chatlink Pro was designed for sending your party/lobby/game chat audio from your console to your capture card. Chatlink, and Chatlink Pro do not capture your headset mic. You will need an external mic for your recording, and streaming.

[warped ledge]

how long do you give it before you unplug it?

[sand roost]

i nerver checked but usually a few minutes

[edgy otter]

Im trying to use my elgato hd 60 with my nintendo switch to my laptop but its not working for some reason

I have the switch dock hdmi plugged into the in with the out going to my monitor while the micro usb keyboard is going to my laptop

could it be that im using a third party dock?

[upbeat laurel]

Thank you. I’m just wondering why on my stream it does not air my voice but if someone else goes onto my stream and watches it does air my voice.

[past basin]

When you're saying you can't hear your voice on your stream, but others can - do you mean inside your OBS or other streaming app, or that you've got a stream open that you're watching you can't hear it on?
If it's in your streaming app you may just need to put your mic on monitor (in OBS that's in advanced audio settings, by clicking the gear on the audio mixer panel - find the mic you're using, set it to Monitor & Output).

[upbeat laurel]

I can’t hear my voice on my obs studio or when I’m on my own twitch but if I watch someone else’s stream that I am a part of in chat party. I can hear myself. I’m using the elgato chat link pro. Which is directly connected to my hd60s then aux to my headset and into my controller. It’s really weird

[past basin]

Oh, I think I see what you're tripping up in. As Vic was saying the Chat Link Pro doesn't actually split your headset mic, it only splits audio coming out of the console. Since your console doesn't play your own voice back at you to the headset, it doesn't copy your voice. That's why you're hearing it on other people's streams - your voice is coming out of their console, so a Chat Link or other setup would capture it.
Because mics run at a different voltage than the line out of your console, and most headsets aren't amped so splitting them can distort them or cause volume issues with the mic, the Chat Link just isn't wired to split a headset mic. If you check the ends the one going to the console has 4 metal contacts (called TRRS), that carry left, right, ground and mic. The PC/Capture card end only has three metal contacts (called TRS), for left, right and ground. So you only hear the audio that the console plays back - since that doesn't include your own voice, you don't get your voice in your capture.

Typically folks will use a second mic here, on the streaming PC, dedicated for the stream

That also lets them get a higher quality mic than a headset one for the stream, and mute stream and console independantly from one another.

[upbeat laurel]

Ahh okay that makes sense. So I will purchase another mic then. Thanks for your help.

[past basin]

No problem, good luck with it!

[lunar escarp]

Hi, i recently bought an HD60X and tried to capture my Nintendo Switch from it.
i plug it in and it doesnt show the captured video with the Video device function BUT though the gamecapture capturing the "4K Capture Utility" software

currently i dont have an HDMI Out plugged in. is that the problem or do i need to change something in the settings?

[past basin]

Just to confirm you're able to see it in 4K Capture Utility, but not in something called Video Device Function? What OS is this? Where do you see "Video Device Function"?

[lunar escarp]

Obs. Video capture.

In windows 10.

[past basin]

Oh, okay. So you're trying to add it as a Video Capture Device in your OBS Sources, and it's not showing up? Are you closing 4K Capture Utility first? Only one app can access the card at a time, so you should close 4K Capture First, and if you had OBS open at the same time, restart OBS and try adding the card again.

[lunar escarp]

That happens to a capture card too? Didnt knew that.
Happens to the Cam all the time

[past basin]

Thanks for pointing that out. I'll make a note

[past basin]

Ah yea, only the 4K60 Pro Mk2 and 4K Pro currently support multi app connections since they get extra bandwidth to work with from being on PCIe instead of USB.

Did that sort it out for you?

[late olive]

Just to ask, will this make it so that I can hear both PS5 audio and PC audio simultaneously? Because I tried out the recommendation and it did not work.

[acoustic mesa]

I Have the Elgato 4k and my main monitor res is 3840x1080p as soon as I duplicate for the elgato the res is forced to 2560x1080p It dint use to do this in the past.

[past basin]

Which 4K is this? The 4K Pro, 4K X, 4K60 Pro Mk2/Mk1, or 4K60S+? When you say in the past, was it also still using this same card?

[past basin]

No, the Chat Link will only be wiring your console to the headset, not the PC - the line going to the PC is an input only, it can't carry audio back to the headset. Getting audio from both setups at once can be a pain without specific hardware to do it - a lot of streamers actually resort to using earbuds inside their headphone to hear the PC alerts.

Personally I use a SteelSeries Arctis Nova Pro Wireless headset, which has a base unit that lets me connect both at once like you're looking for. Console over USB, PC speaker over Line In to the base station for it. Their wired GameDAC Gen 2 is also capable of this and you can plug any wired headset into it, though - only real limit is its line out can't be used to capture mic to the PC at the same time as the line out will include the game audio from the console. There are other devices out there that can do similar too - just keep in mind, they're not just splitter and grounding cables like the Chat Link so you're looking at a bit of investment.

You can in theory achieve something similar with splitters to split your headset to go to both PC and console, but it requires TRRS splitters and TRRS AUX cables specifically if you want the mic to work, and may require an additional ground loop isolator and give you headaches trying to keep the volume balanced. You also have to be careful not to turn things up too high because with two inputs going to the headset at once you can drive the voltage outside the safe range. So I don't generally recommend it - just figuring out the wiring and buying all the adapters alone usually makes a GameDAC or something similar worth it.

[bronze turtle]

I forget where I am supposed to ask this…. The new 4K X card… does hdmi 2.1 NEED to be used to facilitate 1080p@120hz

[acoustic mesa]

yes still using same card and it be the 4k pro mk2

[past basin]

No, 1080p120 can be handled by HDMI 2.0, and is also supported by older HDMI 2.0 cards like the HD60X.

[past basin]

Ah, that'd be 4K60 Pro Mk2 - 4K Pro is the new one that launched in Feburary (no longer caps at 60fps @ 4K since the new one is HDMI 2.1, so drops 60 in the name). Ultra-widescreen is a little problematic and sometimes requires getting a custom EDID set that you'd need to check with #official-tech-support for. However if it worked before you can try changing your EDID settings in the 4K Capture Utility, under settings in the device tab to "display". EDIDs are basically a list of supported video modes your screen or capture card sends out - normally the card will merge it's list with the displays but sometimes that doesn't work as expected. If you set it to "display" it'll only send the list of modes from the monitor- with any luck the card will also support that mode so both will work, if not it may set it up so only the monitor works - in that case you'd definitely want to look for a EDID.

Beyond that you may want to check your refresh rate. the 4K60 Pro Mk2 is a HDMI 2.0 card, and Ultrawide like that is a lot of pixels - if you try to run that over 60Hz you might not have enough HDMI bandwidth and it would stop working.

[acoustic mesa]

Where do you get the custom EDID from?

[past basin]

If you need a custom one, official support would have to help you make one

[acoustic mesa]

cause I try changing it to display and it dose 0 difference

[past basin]

Anything else change? Things that could also trigger this are refresh rate changes, enabling VRR, HDR, etc

[acoustic mesa]

No one day I accidently unplugged my monitor's power and then it wont go back when my stream pc is on

no HDR always ran 144hz on main monitor

[past basin]

It's possible since this is a cloned setup that Windows is trying to clone it at 144 after being reconnected. Quickest way to test that is drop the main monitor to 60, then duplicate again and see if that changes things. If so you've just got to work out a cloning issue (sometimes Windows will decide it wants to clone the capture card output to the main card instead of the other way around - can sometimes work around that just by correcting which one is the primary display to windows, or in some cases by cloning with your GPU software instead)

[acoustic mesa]

yea just keeps doing this

whats really annoying though if i set the 4k capture to default or 1080p it works.

of course though the imagine quality is awful on the stream pc with this methord

[past basin]

Did it actually switch over to 3840x1440 there? Hard to tell from the pic, but it looks likeit got the extra wide mode. How awful are we talking on the streaming PC?

[acoustic mesa]

ONly lets me use the ultra wide mode when the Capture card in Default or 1080p

also when i set my monitor to 60hz and try and clone nothing happends

or windows display setting just gives this red text

tbh it wont let me clone at all now what ever setting i try

[midnight pulsar]

Is there reason when I plugged in 4K pro max into 2nd pcie, the computer displays just go into black screen?

[past basin]

Depends on the motherboard. Sometimes they split the PCIe lanes different ways, which can also affect PCIe cards in the GPU slot or built in ones used for an iGPU.

[past basin]

Huh. Set the card back to merged EDID and reboot the gaming pc at this point I think. Something is off there for sure

[midnight pulsar]

I have Z790 hero

I have gpu in first slot and m2 pcie expansion in 3rd

[past basin]

Manual will take me a minunte to read - Asus manuals tend to be convoluted. Thanks for confirming there's a m.2 PCIE expander in there. Is there any m.2 right on the motherboard itself?

[wide violet]

Can anyone help me in connecting my HD60 to OBS? For some reason, the only device listed in the software is my laptop's webcam, even though the capture card is connected by USB, appears to be successfully connected to the Switch and my computer has recognized it as a "Game Capture Device" and I installed the appropriate drivers

[past basin]

Just to confirm did you install the driver bundle from here: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers or the Game Capture HD app that has the drivers in it?

[wide violet]

From the link, yes!

Specifically the one for HD60

[acoustic mesa]

well i think my capture card borked now it only wants to be an extended display i cannot clone what so ever now

and its made the task Bar thic on my main pc

[past basin]

Try with Windows instead - you can bring up projector mode with Windows Key + P

Task bar getting thick is probably the resolution of the screen stepping down

[acoustic mesa]

yea but iv restrated pc

its just big now

[past basin]

What res is the main monitor running at right now?

[acoustic mesa]

3840x1080

[wide violet]

Should I install through the app you mentioned?

[past basin]

I'd normally use the drivers, but the app can be used to make sure the card is working correctly as a test.

If the card doesn't work with Game Capture HD either we've got something else going on

[wide violet]

Ok! Is there a specific link for downloading the app or do I just google it

[past basin]

I've never actually seen Win 11 or 10 with double taskbar like that. Is that 10 or 11? I'm trying to check how to switch that back

[past basin]

It's available on the Elgato download page under the legacy products section with the HD60

[wide violet]

Thank you!

[past basin]

https://www.elgato.com/us/en/s/downloads

[acoustic mesa]

mamage to get my taskbar back to normal you can unlock it and drag its size

[past basin]

Ah, win 10 then. That's no longer available in 11

[wide violet]

Okay, the Game Capture software is able to show the footage and audio of the card, and even OBS recognizes the device, but refuses to actually show it even when I close Game Capture

But even just working through Game Capture is already good

[past basin]

Looking through that mess of a manual, I THINK you should be fine in the second slot, though you may have to check BIOS settings for it. It doesn't look like that slot gets bifurcated by the m.2 slots. It will drop your GPU slot to x8 lanes though when you install something in there - but most GPUs should be fine at x8, I'm not sure why that would turn the screens black. When you power back on after installing the card do you get any kind of POST error beeps, a pattern like long short short, or short short short, etc?

[past basin]

That's a good sign that the the hardware is good at least. What version of OBS are you on? there were a couple releases that blocked loading external drivers for capture card that causes issues that were fixed in later updates

[past basin]

One thing down at least - I'd probably reach out to support about getting the Ultrawide setup again. Though I think @warped ledge might have one if she's around later, she might have some tips to try I'm not aware of.
Did the system let you go back to cloning the card or is it still only showing extend? (Showing only extend should only happen if it's already in clone mode).

[wide violet]

I just downloaded the newest one through their home page

[past basin]

Hm. This is a Windows PC, not a Mac, right? Give the system a full reboot if you haven't already, just in case another app is still trying to access the card even after you closed Game Capture HD.

We should actually have restarted OBS after installing game capture if we haven't as well

[midnight pulsar]

No error or nothing

It’s just complete black screen when I started computer

[past basin]

Is it possible to temporarliy remove the expansion card in the bottom to try the 4K Pro there? We want to see if the issues is coming from the card or the motherboard/PCIe slot

[midnight pulsar]

I’ll try that

[midnight pulsar]

Update: so I kind of went outside and came back in few mins and noticed both monitors are up and the card is detected in 4K capture utility. I guess it took some time for PC to recognize it.

I am assuming that's going to slow the performance ...

[past basin]

If it's now connected it should be fine - Windows sometimes does take time to redetect hardware and displays. Only way to be absolutely sure would be to test it though

[late olive]

how does the battery life on the headset work? I saw it has it's own mini base that controls volume imput

[jolly flower]

Hey i sent out a report and did a report through the pc, Hopefully they will figure out what is causing this issue. im still stumped on what the problem is. its like it doesn't detect it. I even swithed cords and all to make sure im using good working stuff.

[past basin]

Arctis pro wireless? Pretty solid so far. It comes with two batteries and the base unit has a charger so you can just swap if one dies. It's rated for over 20 hours on one. Main reason I got it though was to run that line out into my HD60X 🙂

[late olive]

is it super expensive?

[past basin]

Unforutnately yes - at least here. The wired GameDAC gives yout he same line out for a wired headset though, at like 1/4 the cost of a Nova Pro Wireless.

Even that's a bit pricey though tbh

[past basin]

Good to hear, hopefully they can find what's going on there

[past basin]

There's a reason a lot of people just shove earbuds inside the headset to get both audio - pretty much any way of getting both at once costs a bit.

[jolly flower]

btw, somewhere along the line of trying too find a solution, i seen you reply in a reddit post to someone having a similar issue that im having but it seemed a bit dated but thought its still cool you are helping people!

[past basin]

Honestly at this point there are times I go looking for stuff and fine my OWN reddit replies with the answer 🙂

Thanks though

[thick stone]

I can't figure out what I'm doing wrong. The power supply is plugged into my computer and my capture card, the HDMI from my switch is going into the In port, and the one from my monitor is going into the Out port. I get the flashes of white light, and then it says "One moment please..." forever

I've used it in the past and it's worked fine. Now suddenly it doesn't work anymore

https://www.twitch.tv/videos/2073144715 here's a link to the stream where it stopped working

it was just a test stream, I hadn't adjusted my volume yet

[acoustic mesa]

I wasnt able to make it clone the setting is there but it wouldnt do anything

[odd aspen]

Hey could you help with this color banding issue I have?
I'm capturing my PS5 with a 4K60 card to OBS on my PC
All color ranges are in Limited and Rec709

[acoustic mesa]

yea I made suppport ticket yesterday not herd back yet

[drifting lily]

I see no issue

[swift pollen]

anyone help out with my stream deck?

[odd aspen]

You don’t see the color banding in the sky shades?

I have that outside of the game as well

[drifting lily]

that's such a minor thing, tbh

[odd aspen]

Yes but still an issue that’s why I’m asking how to fix it

[drifting lily]

You could try "Full range" rather than "Limited"

[odd aspen]

Doesn’t change anything

Whatever combination

[drifting lily]

the settings have to match in OBS as well.

[odd aspen]

Yes it does

[past basin]

Make sure HDR is not turned on, on the PS5. Sometimes you'll get banding fromt he automatic tonemapping that turns the HDR to SDR for capture

[drifting lily]

could try this, idk if works

[drifting lily]

that as well.

[past basin]

(alternatively if you're trying to work with HDR intentionally, make sure you disabled the tonemapper. If using 4K Capture just turn on HDR recording on the recording tab, for other apps, hold down CTRL when you open settings in 4K Capture to see it on the device tab, and turn off "Enable HDR Tonemapping on Device when Closing Software")

[drifting lily]

HDR still isn't perfect, imo, there is no reason to use it

[past basin]

It's fantastic if you've actually got a HDR monitor that gets bright enough to use it properly. But given the lack of support for it on streaming outside YouTube, it does have fairly limited application if you're a streamer.
Given they're already working on 12 bit HDR before we've got 10-bit adopted everywhere the mess is probably going to get worse before it gets better

[odd aspen]

Okay thank you a lot ! Ill try that

[drifting lily]

I did have a fairly decent HDR monitor but colors and stuff like that were so washed, so I had to disable it.

[past basin]

They shouldn't be washed if it's working right - washed colours is a symptom of displaying SDR on a HDR colour space (and also incorrect RGB space). But it's not something you really need anyway.

[wide violet]

Hi, is there any solution to fix this kind of issue with the capture card?

Could it be because of the PC's specs on the receiving end? I don't exactly have a very powerful laptop

[elfin ruin]

hi, wanted to make sure i wasnt crazy but the elgato hd 60s for it to work, and not show up with a black screen in obs, the cord and port both need to be 3.0 correct?

[past basin]

It could be PC if it's not fast enough to even render the video, but that would have to be notably old. Could also be a bad HDMI cable or something else interfering with trasnmission

[past basin]

Yes, both 3.0. OBS also would need to be the onlye thing running at the time - only one app can access it at the time. The HD60S is also an older card so make sure the drivers are installed and up to date. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[wide violet]

Are official recommended minimum specs listed anywhere? I'm using a 2015 business laptop with just 4 gigabytes of RAM, which probably doesn't help

I could try using an old Mac of mine since at least that one has 16 gigs of RAM

[past basin]

https://help.elgato.com/hc/en-us/articles/360027962432-Elgato-Game-Capture-HD60-System-Requirements

Not sure the mac would work- I don't belive there were mac drivers for the original HD60

[wraith dust]

hi i just recently picked up an hd60s+ and im trying to stream to my pc from my ps5. video works perfectly fine but the audio output is crackling/completely distorted. ive tried every usb port on my computer and multiple usb cables (that are rated 10gbps) and ive gotten nothing to change. really would like to know if anyone else has had this problem and/or how to fix it. cheers

[past basin]

Crackling and distorted output is usually because the Sample Rate doesn't match what you're recording at. If you're using OBS Studio or SL try muting the HD60S+ and adding it again as a audio input capture (it should show up as Game Capture HD60 S+). This should give the app more control over the card's audio settings.
Another thing to check is that the PS5's sound is set to Linear PCM (basic stereo), as some spatial audio options like Dolby and Pulse 3D can distort the captured audio.

[wraith dust]

ive already tried to swap around the audio in OBS, I'm not getting anything different unfortunately. i also do have the sound set to linear pcm without anything else funky going on with the settings. really at a loss

[past basin]

Does the same audio glitching happen in 4K Capture Utility? It would help to narrow down if it's a config issue with the app or not by trying another

@copper raven What settings are you trying to change on your HD60 specifically? Also do you have the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers for the card?

[wraith dust]

Yeah it happens in the capture utility

[past basin]

Okay, that means OS level issue or hardware. I'd suggest starting with turning off Window Audio Enchancements if there are any on for the device - https://support.microsoft.com/en-gb/topic/disable-audio-enhancements-0ec686c4-8d79-4588-b7e7-9287dd296f72

[copper raven]

Just tried that and it asked for a restart, open my OBS and now my Game Capture HD 60 S saying "No Signal"

I unplugged and replugged

[wraith dust]

turned off audio enhancements, still got nothing

do you think its just some like driver issue

[past basin]

Shouldn't be - the HD60S+ is a UVC card, so there's no driver. You CAN check the firmware though. If you open 4K Capture Utility, hold down CTRL, and open settings, there should be an update firmware button on the device tab

[wraith dust]

its up to date i updated it last night or so

[past basin]

hm. The HD60S+ is usually pretty solid for audio. I'm checking to see if there's anything else I can think of, but sadly it's 3 am, so brain's a little fuzzy

If you open the sound settings, (Windows Key + R, type mmsys.cpl and press ok), go to recording, find the card, and check properties, under advanced is it set to 48000hz 16bit?

[wraith dust]

2 channels 16 bit 48khz

seem to be incapable of changing it which i presume is normal

[past basin]

Yeah it should be locked in

Just wanted to be sure it wasn't somehow locked to something else

And the firmware matches this?

Another thing you might try is to plug something else into the card if you can - we want see if we can confirm if it's the card or the source (or a setting on the source)

Possibly also that the PS5 is in TV audio mode

[wraith dust]

yea i can check a different device but i dont think its the ps5, it runs audio to my other stuff fine through hdmi

[past basin]

Might not be, but that this point we're just ttrying to narrow down source of the issue

#official-tech-support might have some better ideas too. I'm pretty much fresh out at the moment 😦

Sadly time for me to crash there now - have to be up again sooner than I'd like. Good luck with it - I'll try to check in tomrorrow to see if you had any luck

[wraith dust]

youre good, thanks for the help

[wraith dust]

checked with a different console, same thing. really would like to believe i did not get a dud but its starting to seem like that

[cold cradle]

I recently got a HD60X and i'm getting this audio popping/crackling issue.. tried replacing the HDMI cables, but it still does it (this is in the 4k capture utility.. it's even worse in OBS). Is the unit just faulty or am I missing something here? 🤔

(no worries for spoilers above by the way, it's just on the home screen)

[cold cradle]

I am also using the included USB-C cable, going to try switch that out tomorrow for another one (once it arrives)

[wooden geode]

Looking for some advice, I have a dual pc for streaming - recently purchased the 4K X - my question is do I have to use the 4k capture utility to set it up? Or can I OBS be used to set it up? The reason being is I keep getting the capture card is being used by other software? Which I know that no other software is open! It’s been a bit frustrating trying to get it to do what I want.

[gritty moss]

In relation to the 4K X vs. the HD60 X, I have a plan to record my ultrawide 5120x1440 display running at 240hz using a capture card. I cannot do it directly through the video cable I use on the display as it is DisplayPort and I also would be unable to run my display at it's current settings, the passthrough is insufficient.

Instead I am going to duplicate the display to my HDMI port on my graphics card and run that into the capture card.

The one thing I have not figured out yet that I would like to have a definitive answer on is what is the cheapest external Elgato capture card I can get that will support recording this duplicated output? I only care about capturing at 60fps and I would also be fine with it recording at 3840x1080 instead of the full 5120x1440 resolution.

[gritty moss]

This is just a guess but perhaps some software on your computer is seeing it as a webcam, checking to see if any running processes have it selected as such might be a good troubleshooting step.

[past basin]

OBS will let you get access to most of it. The 4K Capture Utility lets you get access to some settings not aviable through the UVC interface like firmware updates, setting it to analog audio and disabling the HDR tonemapper - but is for the most part optional.
As for the capture card being used by other software - the usual issue there is because it shows up as a camera to the PC. So any number of apps that will use a camera can be trying to hook into it, and it only allows one connection at a time. Common apps to hook it are Discord, Teams, Zoom, etc.
If you're on Windows 11, the Camera section in the Privacy settings of Windows should have a recent access section that'll tell you what apps are trying to use cameras on your PC - check those for any that are trying to default to the 4K X, and you'll usually find the culprit.

[past basin]

The 4K X does have some ultrawide support - though they're still testing the supported resolutions so we don't have the documentation yet for what works and what doesn't. You won't be able to get 5120x1440 @ 240 to pass through at 240, as that bitrate is going to exceed even HDMI 2.1 (hence why you'd be using it with DisplayPort), but you can probably clone the display like you plan, and Windows and your GPU should sort out the refresh rate differecne so the HDMI port can run on a different setting than the DisplayPort. 60 fps should be within the bitrate easily - though at the moment we still don't know if either of those resolutiosn are confirmed for 4K X. I suspect you'd be fine, but can't promise anything (and sadly don't have my own Ultrawide here to test).

You can keep an eye out on the Ultrawide section here: https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates for when they update the list with Ultrawide support modes that have been tested.

[gritty moss]

Thank you, this is the exact answer I was looking for. I'll check out that link as well.

[gritty moss]

On reading the documentation you sent it warns that the 4K X struggles with DSC. I Know for sure that my DisplayPort connection to the main monitor uses DSC to accomplish the framerate and resolution it's running at but will that affect the HDMI duplicate I'm planning on?

[past basin]

I don't believe if the cloned port runs on HDMI at 60 fps it would need DSC - it would be sending a signal out from scratch since it'd be sending it with HDMI signaling instead of DP. I can't say for 100% certain though, that's just an educated guess. As far as I'm aware only the DP port running at 240 would use the DSC, and the EDID from the capture card should keep the HDMI port you're cloning to from using it.

[gritty moss]

Gotcha, that aligns with what I was thinking about it. I'll see if I can buy a 4K X at my local Micro Center and use the return policy if it doesn't work for what I intend.

[mighty obsidian]

Yo does anyone know if the new 4k X capture card work with two PCs?

[past basin]

In what context? You mean a dual PC setup where one is the gaming PC (Source) and the other is the streaming PC doing the capture? If so, then yes.

[mighty obsidian]

Yes but I’m trying to do it and it’s not working for me

Because when I’m on my laptop the one that I want to stream it says no video input but my gaming pc is on

And everything is plugged in

[past basin]

Are you connected in a passthrough setup, where you have the PC going into the card and a HDMI out going to the monitor, or are you setting up for a clone setup, where you don't use the HDMI out, but instead clone your main monitor to the HDMI connected to the card?

[mighty obsidian]

Passthrough I believe so I got a hdmi from my gaming to the input on the card and output into my monitor and than the usb c port into my streaming pc

[past basin]

And you mentioned the gaming PC is the laptop? Press Windows Key + P and set the option that comes up to duplicate

[tough halo]

I'm getting a slight blur from my 4k X that I don't get from my other non-Elgato 4k card - any ideas on what it could be?

[mighty obsidian]

No my gaming pc is a actual pc but I want to stream on my laptop

[past basin]

Ah. Do you get a signal in your app if you disconnect the monitor in the HDMI out? We want to rule out a EDID issue there where the monitor and capture card don't agree on a mode.

[past basin]

At a glance it looks like it might be running in MJPEG mode. What resolution and refresh rate are you running and, and what app are you using to capture?

[tough halo]

just checked and via the elgato capture app, it looks good, this is via OBS - so I guess i've got something wrong in there? its 120hz 4k - any thoughts

[past basin]

Ah, yeah, to get 4K120 the card has to switch to MJPG mode. It'll default to NV12 up to 4K60, but beyond that has to use more compression. There's a chart here that shows it at the bottom of - https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates
Currently I don't believe 4K Capture Utility can do 120 recording so it's probably stepping down to 4K60 and thus NV12.
You can keep playing at 4K120 passthrough and step it down to 4K60 capture in OBS as well, if you change the properties in your OBS source for the capture card.

[tough halo]

AHHH That makes sense, thank you, let me try setting it to 60 in OBS

[mighty obsidian]

I still get no signal when I disconnect the monitor on the capture card

[past basin]

What light is lit on the captuer card?

[tough halo]

Thank you, manually setting the resultion to 4k and fps to 60 improved it a ton

[mighty obsidian]

Like a blue ish white

[past basin]

Nice, glad you got it sorted out! It shouldn't be as noticeable on moving video and stuff, but stuff like text will show up mjpg compression a bit more.

[past basin]

Hm. I'd expect solid blue if it was getting signal correctly

Okay if you check Windows Display Settings, does it see the 4K X connected on the gaming PC? (Windows Key P, More Display Settings at the bottom will get you there)

(sorry had listed wrong model - they both work the same from that perspective though)

[mighty obsidian]

I don’t see anything saying 4k X in the display settings

[past basin]

Do you see an additional virtual display that lines up with the card?

(or do you have the monitor already hooked back up to the HDMI out?)

[wooden geode]

Thanks for the reply, I’m having tons of issues getting this set up! It’s ever since i upgraded my monitor to a 4k oled. I’m only wanting to use it in capture mode with no pass through. I can’t seem to match the resolution, as soon as I go to clone them my gaming monitors resolution goes to pot!

[mighty obsidian]

No I can’t find anything

[mighty obsidian]

And yes it is

[past basin]

Okay how many monitors are on your gaming PC?

[mighty obsidian]

1

[past basin]

Okay in that case in this setup you'll only see the one monitor. so we know the passthrough is working fine because you can see things on that PC.
What app are you using that shows No Signal on the streaming PC?

[gritty moss]

What refresh rate are you trying to run it at?

[wooden geode]

My gaming pc is set to 240, I’m wanting to capture in OBS 4k 60

[gritty moss]

The monitor that is, not the capture.

I think that's the issue then. 4K @ 240hz isn't supported for capture like that.

[mighty obsidian]

4k capture utility

[past basin]

Okay, where is that saying no signal - in the big main area or up top in the right?

[mighty obsidian]

Big main area

[gritty moss]

Oh but wait you said you aren't trying to pass it through. Does that mean you are intending on watching your gameplay through the preview?

[wooden geode]

I stream on YouTube so all I want to do is stream in 4k 60 but play 4k up to 240 on my gaming monitor

[past basin]

What's the resolution and refresh rate on the gaming PC?

[mighty obsidian]

1920 X 1080 144hz

[past basin]

hm. That's in spec. Can you do me a favour, go to Windows Settings, go to Bluetooth & Devices, and choose Cameras. Click on the capture card and see what comes up - does it still say no signal there?

[mighty obsidian]

On gaming pc?

[past basin]

On streaming PC

[mighty obsidian]

Ok

[past basin]

The gaming PC won't see the capture card

I basically just want to see if it's 4K Capture having the issue

[mighty obsidian]

Yes it still says no signal when everything is connected like it’s supposed to

[past basin]

okay, in that case if Windows is saying it, the No Signal is coming from the capture card, not the software. That should indicate the connection to the PC is fine. What it tells us is that the capture card doesnt' like the signal it's getting. Back in 4K Capture Utility, in settings under the device tab, change the EDID Input Mode to "Internal" That hould only let the gaming PC send in a resolution supported by the card. Gaming PC may need to be disconnected and reconnected after that to get the setting to take

[gritty moss]

So if you're going to capture at 4k60 but play at 4k240 you're going to have a problem. The passthrough of the card cannot handle that. I don't think HDMI can do that PERIOD. You need to run your display on DisplayPort to utilize the full resolution and refresh rate. As for the capture, do what I'm doing and duplicate your new 4K monitor to another video output, preferrably HDMI since that's what the capture card uses and just capture the duplicated output.

[mighty obsidian]

I got signal on the streaming pc but now nothing is showing on my monitor 😢

[past basin]

Okay, that confirms an EDID issue at least - back in the 4K settings you can choose a specific EDID, in this case 1080p to see if that gets the monitor's view back

In the bottom box for selecting EDIDs

[gritty moss]

I checked the spec of HDMI 2.1 and I think it technically can run 4k at 240hz but regardless my point of the capture card not being able to pass that through still stands, you still need to use the display duplication method I mentioned for this to work.

[wooden geode]

Yeah that’s what I do, I use DP for my monitor, I don’t use pass through, I’m only wanting to capture via hdmi. For what ever reason once i duplicate the two it doesn’t like it one bit and my gaming monitor resolution changes

[gritty moss]

Interesting. This is honestly quite educational for my own problem I came in here with too. Now I want to see if when I duplicate my 5120x1440 display running at 240hz whether it does the same as what you're describing.

If it does then this might just be a limitation of how display duplication works in Windows. Would be a damn shame if it's the case.

[mighty obsidian]

Now it says Device is in use by other software

[past basin]

Huh, that's unexpected - maybe restart 4K Capture, it should be the only app running the card right now

If that doesn't work reboot the streaming PC

[mighty obsidian]

It works now thank you so much 😘

[wooden geode]

I had no issue at all when I had my 1440p monitor, as soon as I upgraded and changed resolution it’s all gone to pot!

[gritty moss]

Well 1440p would fall within the abilities of both DisplayPort and the HDMI connection as well as within the bounds of what the capture card can capture and pass through so it makes sense that it worked then.

I'm assuming still 240hz?

[past basin]

Fantastic! Glad we got it sorted out.
Just in case you run into it again, EDIDs are the display modes that get broadcast by the monitor and the capture card to the connected device - in this case your gaming PC. Normally the card merges the monitor's list with it's own and lets the PC pick. Didn't work right here so we had to override it to set the EDID on the card an choose something compatible. We've locked it in at 1080p for now so you'll need to change that to change resolution if you need to later.

[gritty moss]

https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates

This link was shared with me earlier in the chat, there's a handy little table showing what does and doesn't work for pass through and capture at different framerates and resolutions.

[mighty obsidian]

@past basin well now I’m having troubles. so it set my refresh rate to 60 but when I changed it back to 144 I don’t get signal back to my monitor

[past basin]

Ah, we might have overridden that in this case.

Okay quickest solution is let's move you to a clone setup

[mighty obsidian]

Ok

Will it be the same thing basically?

[past basin]

Connect monitor direct to the GPU (may have to use a DP port if you only have one HDMI). Then plug the capture card into another HDMI slot. Use Windows display settings to clone the main monitor the the capture card

That way the GPU can handle the difference in refresh rates

Running the main screen at 144 and the card at 60

[mighty obsidian]

Yeah I only got one hdmi port on gpu im going to need to buy a DP brb

[wooden geode]

I’m sure i can achieve what I’m after, hopefully a bit of tinkering and I can crack it, the issue I have is can’t get in to the 4k capture utility to have a look at edid settings etc!

[gritty moss]

I wish you luck, do tell me if you find anything!

[wooden geode]

Will do

[mighty obsidian]

@past basin alright I got the DP now what

[past basin]

Run the DP to your monitor from your GPU, leave the capture card in the HDMI on the GPU. Remove the HDMI OUT on the capture card

Then use Windows Display settings to clone the monitor to the capture card, and the GPU shoud handle the refresh rate difference

[mighty obsidian]

Ok

@past basin How do I clone it

[past basin]

Quickest way - Press Windows Key + P and set it to duplicate

You can also do it thorugh more display options on that same menu, or your GPU's confiuration software

[mighty obsidian]

When I click duplicate it won’t save it

[past basin]

Unusual but fine - go to the more settings option on the same menu and it should open Windows Display settings. YOu should see the 4K X and the external monitor here

[mighty obsidian]

Is this on gaming pc or streaming

[past basin]

Gaming

[mighty obsidian]

I don’t see external monitor in my display settings

[past basin]

It should just show two monitors - are you seeing both? Or just one?

[mighty obsidian]

I only see one monitor

In advanced display

[past basin]

So the main monitor is connected with DisplayPort cable now, and the 4K X is connected with HDMI, both to the GPU of the gaming PC, correct?

[mighty obsidian]

Yes

[past basin]

And the 4K X has power from the streaming PC via USB right now, correct?

Is it the main monitor you're seeing on the gaming PC right now?

There hsould also be a Detect button you can try to see if it'll get the other device to pick up

[mighty obsidian]

Yes it has power and yes it’s the monitor is showing my gaming pc with out any of my apps and games but 4k capture say’s device is in use by other software

[past basin]

Unplug it from power for a moment and plug it back in - should trigger whatever app is trying to use it to let it go

You cleared that same error earlier, correct?

[mighty obsidian]

Still says the same thing

[past basin]

Nothing else is open that would use the app right? Check your Windows settings, go to privacy and select camera. Check the recent section for any apps that are trying to access cameras on the PC, as the card will also show up as a camera

[mighty obsidian]

No apps that would access to my camera is just settings

Setting is the only app that has access

[past basin]

Is this streaming PC Win 10 or 11?

[mighty obsidian]

11

Both are 11

[past basin]

There should really be a recent Activity section there that looks like this

This option also needs to be on

[mighty obsidian]

Yeah I see that stuff

[past basin]

is it only 4K shoing on that list of recent activity?

[mighty obsidian]

Obs and settings and 4k

But obs is not open

I know what I did

I had the display on obs

Still says device is in use

[past basin]

I'd reboot - something doesn't seem to be letting go of the card correctly

[mighty obsidian]

I rebooted and still says it

[past basin]

If you can move it to another USB port

[mighty obsidian]

Move the usb c cable?

[past basin]

Yes, something is hooking the card as in use. Moving it to another port may release it

We still have the internal EDID set on that, and set to 1080p correct?

[mighty obsidian]

I think so I can’t see the device settings on 4k capture

[spark ridge]

Does anyone know if the 4K Capture Utility software is currently bugged in combination with the 4K X?

I always get the "One Moment Please..." message, even tho it works with my consoles, in OBS etc.
Have tried every USB hub, two different powered hubs, a USB-A to USB-C cable, updating and reinstalling 4K Capture Utility and I am out of options tbh...

[mighty obsidian]

The cable I got in the box is a usb c to a usb c and I only got one usb c port

[past basin]

Ah, then the answer is no, you can't. That's fine.
New plan, try it in OBS to see if it's just 4K Capture Utility that's bugged out there.

[past basin]

Does it work with other apps? VLC Player, OBS Studio, Etc?

oh wait

OBS was mentioned there

[spark ridge]

Yup, it works with literally everything except 4K Capture Utility, that's whats confusing me xD

[past basin]

I'm starting to wonder. I'm not aware of any issues reported with it offically, but I've seen a few people reporting trouble. Not sure if it's 4K Capture or a Windows setting or if the few I've seen are completely different issues. Have you already tried reinstalling the app?

For the most part it should be working fine though

[spark ridge]

I have seen one post on reddit from today even, that guy had the exact same issue as me.
Yes, at first I updated the app and then I fully uninstalled it, restarted my PC, reinstalled it, rebooted my PC again, no dice.

I had this window with "One Moment Please..." open for 30 min and it never goes away... if I go to the settings it seems to recognize the card because it shows me "4K X" there.

[mighty obsidian]

It works in obs

[past basin]

Okay, so we've somehow got you stuck in a similar situation to Mike here. Except you're getting card in use rather than No signal.

[mighty obsidian]

Thank you so much you deserve a big fat kiss

😘

[past basin]

Yeah, sorry that took so long. Not sure why your 4K Capture is still saying card is in use at this point though

[mighty obsidian]

Yeah all good might be something going on with the 4k capture utility

[midnight pulsar]

is there reason why my 4K Pro card is showing green screen on OBS but 4K Utility is showing perfectly fine?

[spark ridge]

I really have the feeling something with 4k capture utility is borked atm
Glad you got your stuff working tho!

[mighty obsidian]

Yeah probably

[past basin]

This used to trigger primarily when there ware PCIe issues in older cards - though it would be green everywhere there. If 4K Capture is running it at a lower resolution and/or refresh rate than OBS it could still trigger the issue. https://help.elgato.com/hc/en-us/articles/6096859760397-Elgato-4K60-Pro-MK-2-Green-or-distorted-video
What's the resolution and refresh rate of the source? If you turn it down manually in OBS do you get the video back?

[past basin]

Digging through what I have, but not comign up with any notes on this so far sadly. The fact it's working in other apps at least tells use the hardware should be fine - not sure what would be blocking 4K Capture, unless there's another app open

[midnight pulsar]

I just reinstalled the driver update and restarted the computer

it works now

[past basin]

Nice, glad you got it sorted and thanks for sharing how you fixed it

[midnight pulsar]

took a while to understand why it didnt work even after update but I just uninstalled and reinstalled the driver again

[spark ridge]

Dunno if sharing links works, but that is the reddit thread on the elgato sub from today, exactly the same issue I have:
https://www.reddit.com/r/elgato/comments/1b2c05v/4k_x_no_signal_in_elgato_4k_capture/

[past basin]

Yeah, I saw that one earlier. It's on my "to come back to" if I can find something else for them to try. 😦 There's not even a driver to reinstall for the 4K X that could be going wrong there

[spark ridge]

Oh yeah, I tried that too, uninstalling the drivers in the device manager and then letting the card reinitialize.
I guess it's not a big problem right now, I am just scared I might not be able to upgrade the firmware, should there ever be an update (I remember the HD60 X got an FW update for VRR support for example) or bugfixes.

At least you know about that issue, time will tell what's gonna happen. 😄

[past basin]

If you want you can try the older version - https://help.elgato.com/hc/en-us/articles/15934093783181-Elgato-4K-Capture-Utility-1-7-10-Release-Notes
I'm not sure if it has support for the 4K X in there or not though, tbh.

If it's a bug in the current version the older one might work til it's patched.

[spark ridge]

I'm gonna try it for science, thanks for the link!

[mighty obsidian]

Ight new problem this one might me just having a brain fart but I’m in a mw3 lobby gameplay on my obs screen it just shows my desktop screen and not my full screen mw3

[past basin]

Try putting it in borderless windowed. Running a cloned setup in exclusive mode can cause some headaches with cloning. (and DX12 did away with the performance benefits from running it that way)

[mighty obsidian]

Ok

[past basin]

Actually here's a previous verions of 1.7.11 as well - https://edge.elgato.com/egc/windows/spotlight/1.7.11/4KCaptureUtility_1.7.11.5024_x64.msi

[spark ridge]

At least the error message is different, but it doesn't show up anywhere now

[spark ridge]

gonna try that as well!

[mighty obsidian]

Umm mw3 doesn’t have borderless windowed just full screen borders less and also it’s acting like I have two monitors on rn

I think I got it hold up

[past basin]

fullscreen borderless and borederless windowed are the same thing, just different names

[mighty obsidian]

I figured it out why it was acting like I had two monitors because I didn’t duplicate the displays

@past basin thank you for your time you were a lot of help ❤️

[past basin]

Glad you figured it out!

[bronze turtle]

Do I have to do something to enable this feature?

[past basin]

You'll have to configure both your source device, and your software for 120fps. 4K Capture Utility doesn't currently support 120fps recording so you'd want to use something like OBS Studio

[bronze turtle]

the source outputs, in 4k utility it acknowledges the passthrough is 120 fps, the monitor receives it at 120. yet an app that is compatible with 120 fps is limited to 60

[past basin]

I believe it's beacuse of the way it does encoding

But yes

4K Capture Utility will down convert to 60 from 120.

[spark ridge]

The same issue as with the current version unfortunately. Now I see the 4K X again but we are back to "One Moment Please..."

[past basin]

😦

[spark ridge]

So 1.7.10 is just too old for the new cards (which makes sense) and from 1.7.11 on it's bugged, at least for me.
Guess I'll wait, thank you so much for the help tho! ❤️

[past basin]

That's about what I expected. I'd suggest reaching out to #official-tech-support - they might be aware of a fix for the issue, or have a different version available that's not public release yet

Sorry we couldn't find a fix

[spark ridge]

Will do!

[spark ridge]

No need to be, I really appreciate your time. 🙂

[dull ridge]

Looking for a recommendation on an HDMI switcher so I can hook my PS5 and Nintendo Switch up to the HD60X. My monitor is only 1080p but I’d like to future proof it if I can to 4K and whatever Hz yall can recommend. I tried looking on amazon but not every retailer lists all the specs (and reviews are all over the board)

[past basin]

Given you're using a HD60X, any HDMI 2.0 one should be fine. They'll be listed as 4K60 or 18Gbps usually since HDMI 2.0 caps at 4K60 Hz. If you plan to upgrade to a newer card later, get a 2.1 one, often listed as 8K60.
This is the one I'm using that's worked well enough with my Switch and PS5 going to a HD60X so far. https://www.amazon.com/Kinivo-Premium-5-Port-Switch-Remote/dp/B07CRWBPN4 They have an 8K version as well, though I've not tried that one.
As a word of warning though, any time you start adding switchs and the like there's a chance to add problems - while that one has been spot on for me, mileage may vary for some- and make sure you're using properly rated HDMI cables with whichever one you get. Good luck.

[bronze turtle]

ok so i just ordered a 4k x. will it work with hdmi 2.0? and definitely give me 1080p @ 120 fps?

the 4k60 mk 2 is able to capture at 120 with hdmi 2.0

[past basin]

Yes, it's a HDMI 2.1 card but is backwards compatible with 2.0. It'll do 1080p120 no problem, even doing HDR at those settings if you want it. https://help.elgato.com/hc/en-us/articles/23479175821069-Elgato-Game-Capture-4K-X-Supported-Resolutions-and-Frame-Rates has the full list of supported modes that were tested (utrawide tests are still pending)

[bronze turtle]

ty bby

[bold arch]

Hey if I used a 2.1 HDMI cable for the hd60 would that improve the image quality on the monitor. Playing on Xbox recording on PC.

[past basin]

It would not sadly - HDMI connections are all digital, so once you have a cable that's fast enough for the amount of data the card's resolution can handle at full speed, without compression, it's pretty much caped on quality. The HD60 is going to cap at 1080p either way.
Is there a particular quality issue you're hitting?

About the only thing that comes to mind with the HD60 is you might be hitting Chroma Subsampling on the passthrough

[bold arch]

Well just a loss of quality in image while playing. The recording is fine. Image seems to have bit a grainiah look and I can't calibrate HDR with the capture card Connected

It's a minor thing but I was hoping i Could get the same image when it's just HDMI to monitor b

[past basin]

Oh, you're playing directly on the captured video feed, not HDMI passthrough? Generally that should look the same as the recording. Though you wouldn't be able to calibrate HDR with it, as the original HD60 doesn't support HDR - we didn't get HDR support on the externals until the HD60S+

[bold arch]

Ooh not sure what I have

Bought it this year

[past basin]

Ah, might be the HD60X then - that does do HDR

[bold arch]

Well, I do have one monitor though, but playing directly on the HDMI Xbox channel

However it seems if I insert the hd60x between console and monitor there's a slight quality loss but noticable.

[past basin]

hm. There shuldn't be with the HD60X. Older ones used to get Chroma Subsampling on the Passthrough, but the HD60X and others should be identical https://help.elgato.com/hc/en-us/articles/360027950532-Chroma-Subsampling-on-HDMI-Passthrough

There could be a colour shift if the card and monitor are not agreeing on a colour setting or something, maybe washed out look or crushed blacks if there's a HDR or colour range issue

I'd double check which model you have if you haven't already.

But if you do have the HD60X, it's a HDMI 2.0 card. You can use a 2.1 cable with it, but anything over 2.0 wouldn't show any benefit

[bold arch]

It's 60x

Is there something I can do in regards to the color shift?

[past basin]

Yes, though it depends on which way it's shifting.
First thing I'd try, in the 4K Capture Utility, under settings, Device tab, change the EDID mode to Display.
EDIDs are basically the list of supported modes that the display sends out - the card has it's own list and should by default merge the two - sometimes the merging doesn't work correctly. Setting it to display passes along the displays modes directly

Beyond that depends on what's causing the shift. For example, normally the HD60X tonemaps HDR to SDR for capture - but that should only affect the video over USB, not the HDMI. IT might cause a display to get a limited RGB signal instead of full, or vice versa though - in which case you can adjust your RGB range on the console to override

[bold arch]

It's on PC rgb

[past basin]

Er, that's not the setting I'm thinking of. Let me see if I can dig up where it is on the Xbox

[bold arch]

Oh sorry bit new to this

[past basin]

No I actually stand corrected there. That is what it is on the Xbox, just not using the names I'd expect. Standard is Limited, RGB is Full. So if you video is coming out too dark (since you're set to Full/RGB) set it to standard. That should be about the only shift you'd see from that

[bold arch]

It's more washed out but it could be the film grain in the game

But still feel like there's a difference between having the Hd60 and not

[past basin]

Hm. How is this connected here - you said it's on the HDMI output of the card right? Just to be sure I got that right, are we talking about video over the HDMI to the monitor, or video from the USB connection at the moment?

[bold arch]

Oh sorry so

What I mean if the HDMI cable From the Xbox is connected to the Hd60 and I play a game it look washedeoutyish

Compared to just Xbox directly connected to the monitor

[past basin]

Okay, are you using the HDMI out on the HD60X to connect it to another monitor in passthrough though, or are you playing on video captured to the PC? If you're going to the PC you're likely running into the HDR tonemapping.

We can disable the HDR tonemapper but you'll want to make sure whatever app you're using is setup for HDR

[bold arch]

Usually the setup for recording is Xbox - Hd60 - monitor.
Record in a pc also connected to the same monitor however I don't play in obs. I Shift to thr HDMI 2.1 port that my. Xbox is connected to usually

[past basin]

Hm. Console, to capture card, to monitor using the HDMI out port really shouldn't be affecting quality. At least not unless your Xbox normally runs in a mode that needs HDMI 2.1.
That said if you normally play on high refresh rates it might be disabling HDR - the HD60X is only listed to support HDR at 60Hz

That might throw the colours off just enough from what you're used to, to be noticeable

[bold arch]

Oooh so adjust the colors to 30 Hz if possible

[past basin]

er, 60Hz should be fine.

I meant more if you're playing on 120Hz or something, it'll turn off the HDR

[bold arch]

Right

Thanks I'll try The Herz thing!

[past basin]

Good luck with it!

[mighty obsidian]

@past basin you got any idea why I don’t have any sound on my obs?

Would I need a mixer?

[past basin]

If you're trying to listen, the meters are moving and you don't hear anything, then turn your capture card to monitor and output in the advanced audio properties (gear on the mixer in the audio panel)

By default OBS adds things with the monitoring off in case you're already hearing them somewhere. Monitor is for you, output is for stream and recordings

[mighty obsidian]

The meters are not moving at all and I don’t have a mixer

[past basin]

You don't have a Mixer Panel in your OBS? That's where the meters show though?

What was the source you're capturing again though? And if it's a console do you have a headset connected to it?

[mighty obsidian]

Oh I have a mixer in obs and 4k X and we you helped me yesterday with it and we cloned it

[past basin]

Right, source was a dual PC setup, kk

Okay, do you have anything installed on the gaming PC that splits the audio to go to two places at once, or are you planning to listen to the audio through the streaming PC?

[mighty obsidian]

I don’t think I have anything installed

I want to listen to the audio on my gaming pc but the obs on the streaming will still pick up

Would I need to plug my headset into the capture card

[past basin]

Yeah, we'll need to get something installed for you then, so you can send the audio two places.
Headset doesn't go into the capture card though - that's a input only on the Elgato cards (stereo line in specifically)

Is your primary streaming mic setup on the gaming PC or the streaming PC? And do you need anything like Discord setup on the gaming PC (or the streaming PC)? That will affect the recommended software here

[mighty obsidian]

I got discord on my gaming

And my mic and headset are on gaming pc

[past basin]

Okay, is there also a mic on the streaming PC? Basically we want to see if you need to clone your mic audio too, or just the game audio (if you need to clone the mic without hearing it back at yourself on the gaming PC one of the solutions I'm thinking of won't work)

Also do you have access to Wave Link on the gaming PC? Eg, a Wave:1, Wave:3, Wave XLR or Stream Deck+?

[mighty obsidian]

I’m not sure I’m not at home right now but I’ll @ you again when I get home

[past basin]

Ok. If you don't need the mic to go over, the quick solution is Elgato Sound Capture. It's bundled in with Game Capture HD (which you won't actually run for this, just sound capture). Install it on the gaming PC, open it, and go to PC Gaming Mode. You'll get a screen like this where you select the output that goes to the capture card (HDMI) and the one that goes to the headset you want to listen to on the gaming PC.

If you need the mic to carry over beacuse the streaming PC doesn't have one, this isn't the right option though.

Then you'd need something like Voicemeeter Banana or if you have Wave hardware on the gaming PC, Elgato Wave Link.

[mighty obsidian]

What do you mean by mic on my streaming pc? Like if it has a mic built into it or what?

[past basin]

Like, how do you get your voice into your stream. Do you have a mic that you speak to attached on the streaming PC? Or are you using one on the gaming PC, like the headset's?

[mighty obsidian]

Its a headset

[past basin]

So just that one mic, the headset? No dedicated streaming mic? Is so, then Sound Capture won't work for you - it won't carry the mic over to your streaming PC

[mighty obsidian]

Yep just one mic

[past basin]

If you're using a headset you probably don't have a wave mix or Stream Deck+ on the gaming PC either. So Voicemeeter is probably what you want to split the mic. You'll likely want to look up a guide on setting that up, since it's a bit complex to get used to the first time

[mighty obsidian]

Ok

[past basin]

So install that, set PC to use the Voicemeeter virtual cable as the main output, add the mic in Voicemeeter, and set your outputs in it to the HDMI and whatever you want to listen to basically. Following a YouTube video will probably make that make more sense

[mighty obsidian]

Ok thanks

[mighty obsidian]

@past basin do I get the banana one or just the regular?

[past basin]

There's 3 versions that are just different based on how many inputs they do. Banana is the one most folks get

[mighty obsidian]

Ok I’ll get that one

Ok I got it through into my streaming pc but now I don’t have audio on my gaming pc through my headset @past basin

[past basin]

Did you setup an addtional output on Voicemeeter that goes to the headset or did you jsut setup the HDMI one? If you set one like A1 B1 C1 for outputs make sure you also turned that output on for the slider for your game audio in the app

[mighty obsidian]

Ok I just set up hardware input 1 for my headset mic and than hardware out A1 is Elgato 1080hdr a2 and 3 are nothing

[past basin]

Yeah, so set one of those to the headset out

Then turn it on, on the slider

(I've replaced Voicemeeter with Wave Link a while back when I got a Stream Deck+ so I'm going by memory sorry)

[mighty obsidian]

Ok I can hear audio but now obs isn’t picking up the audio from my gaming pc and only picking up my mic now

[past basin]

Make sure you have the PC set to default output to the Virtual cable

And in the app the virtual cable is turned on and the input splider for it has the output for HDMI turned on

[mighty obsidian]

I’m confused how do have the pc set to default output to the virtual cable

[past basin]

Click the sound icon down on your taskbar near the clock - there should be a speaker or settings slider icon. Click that then choose your default audio device

[mighty obsidian]

I don’t see a default

[past basin]

That's the default list you're looking at (seems they've changed the name)

Choose Voicemeeter input there, and make sure the input int he app is also setup to link to the output going ot the HDMI

[mighty obsidian]

The only input I can change is the hardware inputs and not the virtual inputs

[past basin]

You should have a slider for the Input you just set the PC to - it should have buttons like a1 a2 b1 along the side that you press to send the audio there. So whichever output you set to HDMI, make sure it's turned on next to the slider

[mighty obsidian]

Which one do i press

[past basin]

Which of A1 A2 A3 did you point to the HDMI?

Press that one on, on the 4th slider

If you didn't actually set that yet, set one right above the cassette there

(thank you for the pciture my memory is fuzzy - it's been a while)

[mighty obsidian]

im not sure what one is the hdmi

i got it to work

i need to have A1 A3 green on the virtual input to so i can hear it on my gmaing pc

[past basin]

One of those is the HDMI then 🙂 You can just click them again in the future to figure out which is which

[mighty obsidian]

ok thanks for you help again lol

😘

[past basin]

No worries, good luck with it

[craggy relic]

does anybody know i can fix controller input lag on my hd60 s?

[past basin]

If you're playing on the captured video it's not really controller lag - it's video decoding lag. All capture cards have a delay as the hardware converts the HDMI signal into something the comptuer can use and then renders it on screen. So not only is the video you're reacting to delayed, the response you get from it is also delayed so it can feel twich as bad. That's why the gaming capture cards have a HDMI output - it's straight HDMI to HDMI, no decoding, so you want to play on another monitor attached to the HDMI out (called HDMI passthrough)

Newer cards do have shorter delay than the HD60S, though that cards's is also only something like 70ms. Sometimes trying a different app can reduce the rendering delay (eg OSB instead of 4K Capture), but a good chunk of the delay is hardware based and there's nothing you can do about that bit

[craggy relic]

my problem is i dont have another moniter atm so when i switch hdmi the recording will freeze until i switch it back

[past basin]

In that case you won't be able to eliminate it since you're playing on captured video. But you can try another app to see if you can make it shorter

Eg, generally OBS Studio will have a shorter delay than 4K Capture Utility by a bit (though sometimes it does go the other way favoring 4KCU).

[craggy relic]

i can use obs to stream it instead?

[past basin]

Yes, the HD60S, if you've installed drivers, should work with other apps like OBS Studio, StreamLabs, etc. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

The drivers usually also install with the Elgato software too

[craggy relic]

oh thats awesome! how can i get audio to work on it tho?

cause im not hearing anything tho it says its picking something up

[past basin]

Turn on audio monitoring for it in the Advanced audio propreties. Gear icon on the mixer. Monitor is for you to hear it, output for stream and recordings. SO you usually want it set to Monitor and output

[craggy relic]

oh okay!

tysm this helps incredibly

[past basin]

No worries ,good luck with it!

[craggy relic]

thank you!

it works wonders

[midnight pulsar]

every time I am trying to record something from PS5, there are times the elgato just goes right into "No signal"

is there reason why it keeps stopping in the middle and goes "no signal"?

[past basin]

Did you turn off the HDCP copy protection on your PS5?

If not you'll get either black screen or no signal

[midnight pulsar]

yes i did

so whenever I play, it suddenly stops

[past basin]

What card are you using?

[midnight pulsar]

RTX 4090

[past basin]

What capture card, sorry 🙂

[midnight pulsar]

oh

4K Pro

[past basin]

Are you using the original HDMI cable that came with either the PS5 or card? We know those two are HDMI 2.1

[midnight pulsar]

I am using Monster 4K UHD cable

it should be 2.1

[past basin]

Huh, shouldn't be the cable or resolution settings of you've got full 2.1. is there a monitor in the HDMI out? And does that get signal?

[midnight pulsar]

I didnt put HDMI out cable x_x

[past basin]

That's fine - if you can though it would help with testing. If you can't we'll work around it

I'm assuming the PS5 works fine connected up to the display using that same cable?

Brb sorry, have to step out a minute

[midnight pulsar]

I did put hdmi out as well, and there are times the screen goes black in between in rare occasions

[brave bluff]

@warped ledge i did it

[mighty obsidian]

Ight new problem lol obs is not picking up audio from mw3 but when I play a video it pick up that audio do you think what type of display mode I’m in would affect that?

[past basin]

Check if MW3 has its own audio settings and name sure it's going to the virtual cable

[mighty obsidian]

Yeah it’s going through the sliders on the master section are moving but it’s not coming to obs

[past basin]

huh. I'd swap that monster cable out just to test to make sure it's not a cable fault. I'm not liking the fact that even on the passthrough it's going in and out

Other things you can try are turning off VRR, HDR and 120Hz mode - even though the 4K Pro supports them they can sometimes wind up with hiccups so testing with them off helps compatibility

(this has to be turned off on the PS5)

[past basin]

So you see the sliders moving on Voicemeeter but the sound isn't coming over? Is OBS set to monitor the audio still on the capture card?

[mighty obsidian]

Yes correct and I think so

[past basin]

When you say the meters are moving is that in voicemeeter or obs?

[mighty obsidian]

voice

but when i play a video obs meters go off but when im in mw3 lobby thye dont move at all in obs but move in voicemeter

[past basin]

Double check might as well turn on all the outputs ont he virtual output (4th slider) then to see if that fixes it

[mighty obsidian]

nothing

[mighty obsidian]

Ok the game is getting audio to obs so like when I emote in Fortnite it will go through obs but all the other sounds like shots and builds and etc don’t come through

[cold cradle]

I'm still struggling with crackling audio issues with my HD60X, but i've heard I might be on incorrect firmware.. can someone confirm for me? and if so, how do I get on the correct firmware?

seems current firmware should look like this (according to the elgato website themselves)

[past basin]

You should be able to ignore that - I blieve there was a revision to the card. The new one reports as 23.04.26 and shows up as Elgato HD60 X instead of Game Capture HD60 X

That said I've seen some folks resolve the cracking by turning down the card volume on the new one. Load up Windows Sound settings (press Windows Key + R, type mmsys.cpl, press OK). Go to the recording tab and find the card, go to properties for it. On the levels tab set it down to around 70

[past basin]

Make sure you're not using spatial or surround sound (5.1/7.1 etc) in the game. If you are the catpure card will lose channels of audio and it'll sound weird with missing bits

[mighty obsidian]

How do I check that?

[past basin]

Should be in your game audio settings somewhere. Sadly have never played that one so couldn't say where

[mighty obsidian]

Ok I don’t care about Fortnite really I just wanted to see if it was cod that was broken or somthing but it wasn’t

[upbeat cedar]

Hey guys and gals. I got an Elgato HD60 X , hooked it up, and I have the error “ invalid output resolution selected” “ HD60 X does not support input signal upscaling. Please reduce the device output resolution.” I have tried everything I can find. Can you guys help me?

[mighty obsidian]

So when like cod when the operators say a line in game it goes through but shots and footsteps and etc sounds

[past basin]

Usual causes for that are you have your capture software set to a resolution higher than the console or PC the card is capturing from is set, or you have the card plugged into a port that isn't USB 3.0 speed, or are using a cable that isn't fast enough.

[past basin]

Yeah, the environmental effects are probably on the other directional channels

can't say for certain without testing it though

[mighty obsidian]

How we test it?

[upbeat cedar]

How would I change the software to match? I have tried every USB port on my tower and none of them work. Supposedly 4 of them are USB 2.0 and 4 of them are USB 3.0
None work.

[past basin]

You'd have to change the game audio to stereo

or 2.1/2.0

[past basin]

What software are you using?

[mighty obsidian]

Speaker output?

[past basin]

Probably - the name will change from game to game

[upbeat cedar]

What do you mean? Software for? Windows 10 pro if that’s what you mean.

[past basin]

What application are you using to capture the video? 4K Capture Utility? OBS Studio? Streamlabs?

[mighty obsidian]

Ok but if you wanted me to change somthing to stero the speaker output is already on stero

[upbeat cedar]

Part of my problem is 4K capture utility won’t open. I’m using streamlabs obs.

[past basin]

Then in your Stream Labs source, find your card and check the properties. In there there should be an option to set it to another resolution - set it to match whatever you're capturing from.

[past basin]

Do you have any noise cancellation software installed and running that the game might be passing through? OBS filters and the like?

[mighty obsidian]

No I don’t think I got any software that would have noise cancellation

[upbeat cedar]

So I’m trying to stream from my PS5. I can put custom in the properties of the Elgato but I have no idea which one to select. None of them match

[past basin]

Try 1920x1080 - that's usually a safe bet to start with

[past basin]

If there's no noise cancellation and your audio is already on stereo, them I'm honestly not sure why parts of it are getting clipped off

[upbeat cedar]

The only options it allows me is, 1280x720 , 720x480 , 720x576 , and 640x480

[past basin]

That should only happen if the card cannot conent with USB 3.0 speed. Double check you rmanual that some of those ports are USB 3.0. Sometimes USB 3.0 ports will have a blue plastic insert - but that's optional and not guaranteed

[mighty obsidian]

Hmm ok

[past basin]

Sometimes the noise cancellation software might also come with the PC. Something like Nahimic, Steelseries Sonar, etc. You may have to check what it came with

[mighty obsidian]

Omen had noise cancellation I just check I turned it off

Or should I just uninstall the whole thing

[past basin]

Turning it off may be enough

[mighty obsidian]

Nope still no surround sounds and etc won’t go through

[past basin]

You hear the game fine in the headset though, right?

[mighty obsidian]

yeah

[past basin]

If you right click the card in OBS, in sources and choose filters, are there any audio filters in this list?