capture-cards

[hazy orchid]

hello, when I put the full screen, my game freezes on 4k capture utility, do you have a solution?
it only does this in full screen

[past basin]

Glad you've got it worked out!

[versed lantern]

only problem im having is to the looks of it is bad bitrate yet ive got it cranked to 7500 kbps

[past basin]

What resolution are you recording at? 7500 is actually a bit low for a high motion detailed game at 1080p for example. Definitely low if at 1440p.

[versed lantern]

1080p

60fps

[past basin]

For an example on that a lot of folks on twitch, when playing a detail game, will drop their resolution to 720p or 936p to deal with the bulrring and pixelation that comes from high motion, high detail, since Twtich caps at 8000 kbps

since it's a local recording the easiest solution is just turn up the bitrate some more

[versed lantern]

would 9k be alright?

[past basin]

I know YouTube suggests 8-12k, so 9 is worth a shot. Even 15k would likely be fine for a local recording as long as you've got the hard drive space for it

[versed lantern]

yh i got loads

[past basin]

You could try h.265/hevc recording as well instead, as that's a bit better compressed. If H.264 keeps giving you trouble. Variable bit rate is an option too.
If you're streaming you'd be stuck with h.264, at probably less than 8k. But local gives you a lot more flexibility

[past basin]

I don't know a fix offhand, but check that it's up to date in the settings. Also it would help to know what capture card / resolution you're working with, and what OS (win 10, 11, etc0.

[versed lantern]

only problem is i dont have hevc codec installed lol

[past basin]

Fair enough 🙂 Just turning up the bitrate will likely do then. If it keeps giving you issues I know the OBS discord has a chanel dedicated to encoding that might be able to help you optimize

[hazy orchid]

I use an HD60S for 1080p60, I've been using it for a very long time and I've had this problem for 1 week knowing that I haven't touched any settings.
I'm using Windows 10, I've done all the updates.

[signal frigate]

which capture card is the best to get ?

[idle peak]

I have a problem with the sound not appearing from the device but appearing from the iPad

[sacred hazel]

Hello, someone know to resolve this problem ? I tried everything… changed 1080 everywhere, off and on, off hdr etc… but nothing 🥲
I have the HD60 X and i m on macbook pro thx you 🥲

[warped ledge]

it really depends on your needs. https://help.elgato.com/hc/en-us/articles/360041842611-Elgato-Capture-Devices-Device-comparison

[warped ledge]

reset the card to default. I can guide from there.

[mystic cosmos]

So i think i've figured out the problem 1080p 4k seems to work without the glitching issue but the out cable to the monitor has no signal but plugged into the playstation it comes on fine so i'm wondering if i need a hdmi 2.1 cable

[warped ledge]

I'ways say use the cabels provided from your console, and capture card.

[mystic cosmos]

they are the cables of my series x, ps5 only 1440p has the glitching issue i'm not sure why

[warped ledge]

I can hop on a VC with you, and go over some things. If you're trying for 1440p.

[mystic cosmos]

I can do that bit sick atm so might have some voice issues, should i dm you or?

[warped ledge]

that's fine. 🙂

[sacred hazel]

This is a new card, just out of the box 😂

i will just stream on switch and maybe ps5 but whatever i do, only this message

[past basin]

Can you open the Capture Device Utility and check the firmware on that card. I've seen a few people wind up with a v23 firmware that's not actually supposed to be out yet, that get stuck with this error, particularlly with PS5 for some reason. Correct version should be 22.04.26
Also have you adjusted your EDID settings in the Capture Device Utility?

[sacred hazel]

i can't change anything here

[warped ledge]

that's odd. I can vc in a little that way you can share your screen, not the app but the screen. give me like 10 mins.

[past basin]

Yeah, I've never successfully been able to get past that error with anyone on a v23.x.x firmware :(. I'm pretty sure at this point that a batch of cards went out with a pre-release version or something, somehow. Give support a ring - there's probably a way to downgrade that to the correct one. http://e.lga.to/help If you've already got the console and everything set manually to 1080p and you're capturing in OBS at 1080p there's really no reason to get the error so I suspect it's a firmware bug.

Even checking my own card, shows what you have is newer than the latest official release.

The 23 branch also renames the card from "Game Capture HD60 X" to "Elgato HD60 X" as you can see. I see one of these pop up on the reddit about once every 4-6 weeks for the last couple months.

[warped ledge]

so the change has been out for a month. hm... @waxen eagle can we have Phil look into this?

[warped ledge]

do you know how many you've helped here with the same issue?

[past basin]

I've only been active here for a little while, but I can pop back over to reddit and see if I can dig up the threads where I've seen this pop up. I'm pretty sure I started seeing them late in the summer

[sacred hazel]

it's just like that

[past basin]

Maybe there's a undocumented revision to the HD60X that gets different firmware?

[warped ledge]

possibly. That's why I'm asking the Mods to reach out to the staff see if it's known.

[sacred hazel]

i don't know, it was already like that when i get it

[warped ledge]

I'm avail for a VC if you want to try a few things

[past basin]

Yeah, that's what I've seen from everyone with the 23 version. they already had it to start with

[sacred hazel]

then i send a message with the link than you share before ?

[warped ledge]

just a dm no links needed. i understand your issue.

[sacred hazel]

i dm you ?

[warped ledge]

#official-tech-support please open a ticket with them.

[warped ledge]

he's going open a ticket. All settings are correct, and the error is upscaling vs matching what's on OBS, and the default settings for the Capture Utility on Mac OS. Elgato will take it from here.

[warped ledge]

I agree there is a bug with v23.

[sacred hazel]

thank you again !

[warped ledge]

You're Welcome!

[past basin]

Yeah, that's what I'd usually have seen - they did note chaning to 1080p everywhere but maybed missed it somewhere. I have seen a number of folks get blocked even after confirming resolutions and even EDID settings on the 23 release sadly, usually PS5 users - but if that's the blocker I'm sure support has a firmware file to be able to do a rollback, so support would still be the correct channel. I know I'd seen it a few times since around July.

Sadly my reddit comment history doesn't seem to go back far enough to find most of the times I saw it

[warped ledge]

actually he was downscaling to 720, so ideally it should've worked. I think Elgato can provide the needed steps to do a firmware downgrade since they are the only ones who advise to upgrade or not. So I'm sure it's fixable.

[past basin]

Hoepfully - sadly no one on the reddit threads ever got back to confirm the fix 🙂

[idle peak]

No one can solve the problem

[warped ledge]

I think it's already being passed along. I've seen 2 oddities today. I've never seen a card plugged into a monitor cause the card not to work, vs unplugging the output and it's working. Also this is news to me about the v23 firmware.

[warped ledge]

this may be a cable issue via USB.

I'm gonna step away for a bit. got a lot to work on. I'll pop in in a little.

[exotic shard]

hey i am not getting any audio through on my 4k capture utility software that i use to stream my game on discord 4k60 pro mk2

any help would be amazing

[past basin]

What's the source device you're connecting to the capture card? If it's a PS5 are you using a headset with it, as that will disable the HDMI audio feed from the console and you'll need something like a ChatLink cable as a workaround. Xbox does a similar thing but the setting can be changed on that one at least.

[signal frigate]

Thnx for the info

I m checking now

[gleaming garnet]

Looks like I'm waiting for elgato 2.1 offerings

Or does 4k mk 2 do 1440p at more den 60

[warped ledge]

Well, I’m waiting to upgrade mine!👀

[gleaming garnet]

I'd like the 4k 2.1 card but I need my dual pc setup first

[balmy yoke]

so my graphics card only has one hdmi port on my gpu how the hell am i supposed too plug in my hdmi cable if i need too disconnect the screen i will be gaming on ...

[limber mist]

1440p144

[limber mist]

there is an out on your capture card

[balmy yoke]

Yes

[limber mist]

connect the cc-in to the gpu and the cc-out to the monitor

[lone crypt]

Check my thinking: 2 pc setup, capture is HD60S+, frame pacing on the capture will be off if I allow adaptive sync on the game pc, right?

Just capturing 60. But if I allow variable other than 60 or 120 it will be jumpy?

[balmy yoke]

Anyone that can help me out trough private chat with the console hd60x I have so many questions I don't understand

It's for dual pc setup

[balmy yoke]

Why does the hd60x not support dp cables it's so.... They are much better then hdmi

[warped ledge]

@mystic cosmos #official-tech-support please fill this out!

[woeful flower]

so guys i have the 4k60 Pro MK2 and when capturing the xbox 360 or PS3 some times the capture looses signal for like a second then come back its completely random i can not replicate it

[warped ledge]

ps3 might be due to hdcp, as for 360 not sure. Can you make a video?

[past basin]

It's generally a device targeted at home media devices and consoles, which are all HDMI based. There are very few DP capture cards on the market.
If you only have one HDMI port that you're using for your main monitor, the HD60X has a passthrough port that works like a splitter. So HDMI from the PC goes to the HDMI IN, and the HDMI OUT goes to the screen. Then another copy comes over the USB (or PCIe if it's an internal card). That's the point of HDMI Passthrough.

Alternatively you can us DisplayPort with the monitor and plug the HDMI into the capture card and clone the dsiplay to the capture card with Windows Display Settings, as it will show up as a monitor.

If you're in a pinch DP can also be converted to HDMI on most GPUs with a passive adapter, to give you another HDMI port.

[limber mist]

lets check if it's the in our the out connection - open our 4k capture utility and then the settings, set the edid mode to internal and the edid itself to 1080p, when it still occures it's most likely the input, like loosing the signal e.g. from the splitter - it's unlikely that we run full with data bc these consoles do just 1080p and even an hdd should be fast enough to write the data

[woeful flower]

and there is no Splitter for Xbox 360 just the PS3

[woeful flower]

had to restart the console to get internal to work, ill try this see what happens, my original setting was merged

[limber mist]

quite short, would expect it to be slightly longer if that's the output - you have checked the cables? like trying another one at the console? you didn't use the same for both consoles do you? and no hdmi-switch

[woeful flower]

yes same cable both consoles yeah no hdmi-Switch and is a new cable

[limber mist]

if this still happens please upload or send me your supportinfo as dm https://help.elgato.com/hc/en-us/articles/360027964592-How-do-I-use-the-Elgato-Windows-Reporter-utility-

[woeful flower]

no problem

[rocky sigil]

like my monitor wont how pc anymore

[woeful flower]

yeah it happened again except much faster this time grabbing a reporter file now

[past basin]

Did you get the connection sorted after?

[hollow mason]

Hello everyone, i am currently setting up my elgato but i am struggling to get the audio correct, i hear gameplay and my discord, but it is not picking up my microphone, any assistance is greatly appreciated!

i am using the elgato HD60 X with a shure SM7B micriphone

[faint osprey]

Hey so I'm using my 4k60pro with tiktok live studio. But why does it look so bland?

[tough hemlock]

Can the Elgato HD60 X connect to my DSLR? And can I use 4K Capture Utility to record footage with it?

[past basin]

That depends largely on the DSLR. If it has HDMI out in a compatible output like 1080p, usually. But you also want to make sure your DSLR does "Clean HDMI" output, where it doesn't show the camera interface on the video from the HDMI Port, and also that it doesn't have an auto shutoff (Some shut off after say 30 mins, or are prone to overheating in video mode and will cut off then). Some cameras you can find this info on the Elgato CamLink compatibility list at https://www.elgato.com/ca/en/s/cam-link-camera-check but some you'll have to look elsewhere to answer that. It's also worth noting that some cameras with HDMI out use it only to show photos and videos you've taken on a TV so you may have to check your manual if the camera even has a live preview.

[tough hemlock]

Thanks! Right now I have the Cam Link 4K and my Sony mirrorless camera works great. But I want the ability to record straight to a hard drive. That's why I was thinking of the HD60 X

[past basin]

The HD60X would work the same as your CamLink 4K unforunately. They're both UVC based capture cards that send video to the PC to be recorded - neither of them has a built in encoder or the ability to record straight to a hard drive. Were you thinking of the 4K60S+ that records to SD cards? That one would probably also work.

[hollow mason]

@past basin would you happen to know about the audio ?

[past basin]

Possibly, I'm still reading through the posts that came in since I checked in.

[hollow mason]

i apologize

[past basin]

No worries - how is your mic connected to the PC and what software are you using for your stream/recording?

[hollow mason]

i have a Shure SM7B microphone connected to a YAMAHA MG10XU mixer board

[past basin]

What software are you using to record that though? OBS Studio? 4K Capture Utility?

[hollow mason]

i was using streamlabs

[past basin]

Okay, did you add the Yamaha as an audio input capture down in your sources? If you're hearing the capture card and everything already, you should see the HD60X in the mixer for it, but you should also see the Yamaha. If you need to hear either of them yourself, make sure you set them to monitor and output in the Advanced audio settings

[hollow mason]

i have a Dual PC setup, i am streaming off of my laptop

[past basin]

I suspect it's because that's a HDR video you're capturing. It's likely getting converted to SDR for TikTok studio. I'm not familiar with TikTok studio - how did it have you add the card, directly or capturing another app like 4K? Does TikTok studio support HDR?

[past basin]

ah - so the mixer is feeding into the source/gaming PC, and you're trying to set it up to also go to the HD60X?

[hollow mason]

yes correct, so far i am able to get my game audio as well as discord audio, only issue i am having is the microphone

[past basin]

Okay, so yeah, the problem is getting the mic over to that HDMI. Do you need to also use the mic on the gaming PC? If so you might need an additional program to split the mic feed to stay locally and send a copy over the HDMI

[hollow mason]

yes i am using the mic for the gaming, would that peddleboard program work? or is that not available anymore

[past basin]

Not familiar with that one tbh. I know I've used Voicemeeter for it in the past.

I think Elgato Sound Capture might allow it too? Trying to confirm.

[hollow mason]

okay! i have that installed and that is where i got all of my sound correct, it just isnt picking up the microphone

[past basin]

Looks like in the Advanced settings you can choose the option for an audio input and assign it to go to the HDMI port

That should let you send it to the HDMI port and still use it on the same machine if I'm understanding the app correctly

I only learned it exists a few days ago so I haven't had time to really play with the app yet 🙂

[hollow mason]

no worries haha, i am in the advanced settings but i am not too familiar with switching it to the HDMI

those are the options i have

[past basin]

In the dropdown for audio input choose the mixer. I suspect it's "Line (MG-XU)"

Then un-mute the HDMI audio in the list of options below there

[hollow mason]

im going to guess tthis one? there is nothing that says hdmi audio

[past basin]

Usually it'll be named after your video card - AMD, NVidia, etc

It might also be named for your monitor depending on how things are connected

[hollow mason]

okay yeah i have it unmuted but still no mic currently

you said that voicemeeter was your go to at one point ?

[past basin]

It was. I couldn't remember how I'd set it up though, it's been a while

Double check with something like windows sound recorder that somewhere along the line the mic setup didn't get mixed up or broken as well.

Nothing worth than spending hours troubleshooting something to realize the mic got disconnected or something at one point

[hollow mason]

okay i definitely will check around, i have been doing this for hours now lol

[past basin]

Yeah, I'd check my own setup to be sure on the routing, but my second PC is currently not connected. But definitely check that the gaming PC is still getting audio from the mic/mixer, and that's working correctly before you go to far with routing it to the HDMI for the capture card

[hollow mason]

i believe i have made sure of that, ive tested it within discord and the PC settings as well and everything worked

[past basin]

Another thing you might have to do is disable the ability for applications to take exclusive control of the MG-XU in your Windows Sound settings, in case something is already trying to use it. You can do that by pressing Windows key + R, typing in mmsys.cpl. Go to recording tab, find the MG-XU, go to properties, and advanced and remove the option that says to let apps take exclusive control.

That option can cause issues with some communications apps like Discord or Teams - if they're already using the mic they can block other apps while that option is on

[hollow mason]

okay i have disabled it

[past basin]

Sometimes you might need to restart too, to get that to take effect (if somethign already still has exclusive contol , for example)

[hollow mason]

i also have it set up this way, is this okay ?

[past basin]

Okay I overthought this sorry. Use the PC Gaming Tab, not advanced

oh wait, no that doesn't work for mic. hm

[hollow mason]

yeah i thought the same earlier lol

this mic is awesome but it makes things difficult lol

[past basin]

Dual PC audio is generally a pain tbh.

Honestly I can't get this Sound Capture working the way I expect. It's easy enough to get ALL audio to route to both the PC and the capture card at the same time with the PC Gaming tab. But mixing in the mic seems problematic

[hollow mason]

i see that, the things you do to keep your FPS steady lol

hmmmm

[past basin]

Okay, so I think the problem is that Sound Capture doesn't actually put the mic live, just sets your default communications device. So without setting your mic to "Listen To" mode or some other method where you'd always hear it on the gaming PC, it won't forward the mic through. It'll let you split what you do hear to half a dozen devices or more though so still useful, just not for this.

Voicemeeter Banana would be my general suggestion in this case. It'll let you mix the mic right into the GPU's audio out feed going to the HD60X all the time.

If you're not using it for anything else, just set the mic to your first input on it, and set your first a1 output to the HDMI/GPU/Monitor feed.

In the meantime I'm headed over to https://e.lga.to/FeatureRequest to make a suggestion on that. I've got to get some sleep there in a bit, but good luck with it. I'll try to check back in the morning to see how you made out

[hollow mason]

@past basinyoure the best! thanks for all the help!

@past basin just telling you now that it worked!! you are the best

[crude pelican]

I have the HD60 X and love the quality I get from streaming but the audio is super quiet. I have to add a gain filter on Obs to hear the game but that also brings the static (hissing) sound. The way I have my system setup is: PlayStation 5 HDMI - HD60 X - monitor. PlayStation 5 settings are for controller headphones. I have the chat link pro from the HD60 X to my controller and headsets. Everything gets picked up but Obs is quiet till I add a gain filter. Why do I have to add the filter? Is there something I’m missing?

[past basin]

It might be turned down in the windows sound settings (aka levels). Open the sound settings (windows key + R, type mmsys.cpl and press ok). Find the recording tab and look for the capture card (usually named Game Capture HD60 X). Right click it, go to properties, and check the levels tab to see if it's turned down.

[past basin]

Nice, glad you're up and running with it.

[round shale]

So just get my elgato hd60x. Hooked it up to my series x. Audio for everything works, OBS is working flawlessly, but my party chat and my voice doesn’t work. Any suggestions??

[jolly moss]

I'm using the HD60X on a Mac with a PS5 - I have these settings enables within the (Capture Card Device Utility) - I've used several different LUTs to try and fix this issue, and if I fix one aspect of it, then I'm left with anotehr colour being wrong. I want to know how to make the colour profiles the same. I'm uploading a screenshot direct from the PS5 - one from OBS, and the settings within the Capture Utility (HDR is enabled on the PS5) - Help Needed

further information if needed: https://fxtwitter.com/enzocaststream/status/1734938435389895152

[past basin]

If you're using it with HDMI only, you can get the party chat to work, but some in game voice chats will not work for capture over HDMI (or at least require setting the in game voice options for those that do). If you want to capture ALL of the audio that's supposed to be going to your headset the easiest solution is to use a wired headset, and a ChatLink cable.
If you ONLY need the party chat there's a setting in your additional audio settings on the Xbox for party chat, you can se that to Headset & Speakers and it'll copy your party chat to the HDMI feed for the capture card.
For in game chats like proximity chat, and lobby chat, it'll depend on the game if it's even supported, without the ChatLink approach. Some of these also require all players to opt in before you can capture that audio. The easier solution is capturing it with a ChatLink or the last option of a wireless base station with splitter.
If you need wireless instead of a wired setup like a chatlink, you'll need a wireless headset that has a base that supports multiple connections at once. Something like an Astro A50, or Arctis Nova Pro X.
Of these options, only the wireless headset method can capture your own voice to the PC (though you might get a little of it turning on the XBox's mic monitoring that doesn't usually get loud enough to be useful). The ChatLink cable is not wired to carry the headset mic to the PC, and the Xbox methods also don't play your own voice back. On wireless headsets it is sometimes an option - but for everything else the recommendation is to use an additional mic with the setup specifically for the stream (which also allows you to use a higher end mic than a headset mic for your audio and control your own volume separate from the Xbox)

[past basin]

Odds are you're tripping up in the HDR if I'm understanding your issue correctly (slightly differing colour cast). By default the HD60X tonemaps HDR to SDR during capture, since most recording software and streaming platforms do not support HDR, having tonemapping be the default saves a lot of headache, right up until someone wants to actually capture HDR. Unfortunately because you're reducing a 10bit colour space to a 8 bit one, the conversion isn't perfect.

This tonemapping can be turned off. You can see the option there in your Capture Card Utility settings - if you turn off HDR tonemapping the HD60X will stop auto converting. Then you have to go through your OBS settings to change the colour options there to stop THAT from auto converting. EposVox had some videos on setting up OBS Studio for HDR recording and streaming (YouTube only), that covered the OBS side of things, last I checked. The ability to record in HDR with OBS was added in v28. so if you at least have that one you should be able to set it up.

Don't forget to turn off the other adjustments you've made when you alter the colour space.

[warped ledge]

HDR is tricky. OBS can tonemap or you can use the elagto card to tomemap.

[warped ledge]

LUT's can help, but it would have to be 100% accurate per game. some times certain games look amazing or over saturated.

[warped ledge]

you're not missing anything. analog audio is a lot lower than digital. this is a normal thing using chatlink/pro.

[warped ledge]

this could work, or even the camlink/pro. 🙂 ideal convo for camera is in #camera-prompter however HD60X can function this way too as a single but mostly used for game capturing.

[warped ledge]

is the game in HDR?

[warped ledge]

can you fill this out please.

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[round shale]

Okay that makes sense. I have a RIG wireless headset. I tried going through the settings off of a couple videos but it didn’t fix the issue. Guess is time to buy some astros lol

[cerulean kestrel]

Hey there, I'm running an A6400 into camlink, and a 4k30 the camlink is only really showing about 25-26 FPS (skipping some frames, not smooth - counted manually). I got it to work fine for a day, and now it's dropping frames again.

What can I do?

It's running on Isochronous mode, on it's own USB PCIe...

[warped ledge]

best to ask in #camera-prompter

[cerulean kestrel]

But it's capture card related?

[warped ledge]

camlink will fall under camera.

[cerulean kestrel]

Alright, thanks

[jolly moss]

Yes I've tried it both ways with the HD60X doing the tone-mapping (which creates below standard results) and also switching it off and using LUTs which create again some better results, but when some colours are correct then others aren't - there must be a much more user-friendly way of passing-through HDR, but sending a decent colour correct representation to OBS to be sent out to stream.

I've watched the EposVox videos, and I'm aware that OBS now supports HDR - but I'm on a Mac, M2, and I don't see any difference when I use the OBS filter provided by OBS (HDR tone Map), it seems to have no effect on the output.

[jolly moss]

Yes I'm using the tone mapping within the HD60X, but that's the point I'm making, if you look at the examples the colour representation it provides, is very poor - as the examples show on the original post here - #capture-cards message

[rocky sigil]

this keeps happening ?

[past basin]

If you mean you still have it turned on, to clarify - HDR tonemapping is the opposite of what you want - that needs to be off. Tonemapping remaps HDR to SDR, not the other way around, even if the name might imply otherwise. You don't need tonemapping in HDR mode because you're alreadying using the HDR colour depth - the tone is like for like. Tonemapping is only needed to convert, and we can only convert down, not up (without a bunch of AI or algorithm guesswork anyway, ala Auto HDR on Windows). Likewise the OBS HDR filter does the same thing - HDR to SDR (or HDR optimized for one brightness to another if you use the other mode). It's also important to know that OBS applies it's tonemapping automatically, even if you don't add the filter - that's why the filter is named override - it's meant to be used in the event the auto conversion isn't working. If you haven't setup your OBS Advanced video settings to a HDR friendly format that filter is auto applied which would explain why you don't see any change when you apply it again manually.

That said, passing through HDR is automatic. Passthrough is short for HDMI passthrough, that's just passing on out to the TV or monitor on the HDMI. It's HDR capture that's a pain with just about any app. Getting HDR from the capture card just means turning off that HDR tonemapping option, and running the capture at a resolution low enough to support the 10-bit colour mode over USB. Since the HD60X does have bandwidth limits being a USB card, it will allow HDR in HDMI passthrough in all modes, but can only capture HDR over USB at 1080p and lower. If you're trying to capture in 4K for example, you'll not have the option to choose a HDR enabled video format when setting OBS up at all (for example you won't see P010 as an option unless you're capturing 1080p, at 4K you'll only see the 8bit NV12). That said, since it's the bandwidth, not the hardware, that's the main concern you can play at 4K60 HDR and capture at 1080p60 HDR, but if you set the capture resolution higher you'll see the OBS properties for the source start losing video mode options.

So the card to capture HDR is an easy change - turn off tonemapping. Fighting with OBS to get it into HDR mode and not doing it's own auto tonemapping is what trips up most people, especially with the limits on things like having to use 1080p or lower to handle it, if you're not aware of the gotchas and quirks (that one tripped me up for longer than I'd card to admit). It's heavily weighted to keep you in SDR because most streaming services don't support HDR (iirc, only YouTube does, as they can tonemap the video to SDR if the user doesn't support it), nor do all monitors or even GPUs support it.

But yes, tonemapping HDR to SDR is less than perfect for colour accuracy - no matter what filter or lookup table you're using, the hardware based one on the HD60X or the OBS automatic software one, or even the one in 4K Capture Utility on PC, none are capable of giving a perfect colour tonemap to my knowldege. Since you're reducing the available colours overall, and the colour space changes aren't linear, there's some guess work in the algorithms so colours can shift a little, and you're also loosing the extra "pop" you get from the extra colour and HDR brightness modes which can leave things looking dull.

So if you turn tonemapping off, what video format do you have set in your advanced OBS video settings, and for the HD60X source? And what colour space? Both the overall OBS advanved settings and the HD60X source need to be adjusted before you'll be able to capture in HDR in OBS.

(But yes, capturing in HDR seems to be a lot harder than one would expect at times).

The quick way to confirm the issue IS HDR and not some other colour setting though, is turn it off on the playstation and see if the colour casts match up. If you can confirm that, then you know it's time to spend more time on the config.

Good luck

[past basin]

Are you on Windows or Mac? Is there a display connected in the HDMI passthrough? If Windows, try going into 4K Capture Utility, and under settings, in the device tab, try setting the EDID Input mode to Internal and see what happens. That looks like some sort of HDMI timing error since everything is so far off the right, so your monitor and capture card may be fighting with the switch over what display mode to use.

[jolly moss]

I appreciate the info. I've switched of HDR on the PS5 and the output on OBS has the same colours, so it's a HDR problem I'm having. I've got the option within OBS to change the Colour Format to P010, and Rec. 2100 (PQ) but when looking at the Properties of the HD60X.

I only have the option to chooseInput Format:
YUY2 & NV12

Colour Space Options:
Rec. 601
Rec. 709

and that with the HD60X being set to capture at 1080p - I don't know if this is a Mac limitation, that I can't choose a wider range of Input Formats & Colour Spaces? do you get more options if you are running on Windows?

When tone mapping is switched off, and HDR is selected on the PS5 as you can see in the screenshot - OBS shows a kind of flat version of the passthrough

[warped ledge]

have you tried tonemapping with obs instead?

[jolly moss]

Please Read - #capture-cards message

[warped ledge]

yes I’ve read that, but what I’n asking is use it directly through OBS with it turned off in 4K Capture Utility?

[past basin]

Yes, I do get other options with my Windows setup.

It might indeed be a mac limitation - https://help.elgato.com/hc/en-us/articles/5293283235469-Elgato-Game-Capture-HD60-X-Supported-Resolutions has a note at the bottom that HDR isn't available on macOS

[jolly moss]

As stated in the post I linked ot "OBS applies it's tonemapping automatically"

[past basin]

You might want to check with the OBS project's discord channel - they have a mac support channel that should be able to confirm if OBS has a workaround for that limit or not

[warped ledge]

So you can’t change it from PQ or HLG?

[jolly moss]

I can change the Advanced Settings within OBS to Rec. 2100 (PQ) - but as we've just seen - it seems like Elgato HD60X doesn't HDR on MacOS - I would like to know if there will be support coming for MacOS anytime soon?

[warped ledge]

Also just to make sure you unchecked tonemapping in Capture Utility

[past basin]

A bit of googling does seem to indicate macOS outright doesn't support P010 or XRGB. It's not just a limit on the Elgato setup.

[warped ledge]

Try HLG see what your outcome is

[jolly moss]

I don't have access to 4K Capture Utility on Mac - we get Elgato Capture Device Utility - which allows me to tune off tone mapping (and yes I've now turned it off as suggested by @past basin

[warped ledge]

Good that’s what I meant! Try HLG for tonemapping -(minus) any luts

[past basin]

Unfortuately, I just popped over to the OBS Discord, they have multiple posts in their macOS support channel confirming macOS itself doesn't support HDR on any capture devices at this time. Which matches the note from the Elgato HD60X support page "Please Note: HDR capture is not available for macOS. HDR passthrough via HDMI is available."

[jolly moss]

Where would I find HLG?

[warped ledge]

in properties for the capture card in OBS.

[past basin]

I believe they're referring to one of the color space options - which you indicated wasn't in the list since you're only seeing 709 and 601

[jolly moss]

Yes - this is true...

[warped ledge]

So Mac’s don’t have this at all? OBS had an update recently. I can get with you after work for a VC, and we can try a few more things.

[past basin]

OBS Projects's discord indicates is an OS issue, which is why the options aren't there on mac. If you folks find a solution though, I'd love to hear it later. Good luck with it!

[jolly moss]

So if MacOS doesn't support HDR - then I have to tone map it down to SDR - so I'm back to square one!

[past basin]

Seems that way unfortunately. It supports HDR video files and the like, just not HDR capture from what I've read so far

[jovial isle]

Is there a fix for the 10 second alt tabbing with Elgato HD60 when cloning main display with the elgato?

[warped ledge]

Not that I’m aware of.

[jovial isle]

Okay is there a way to get rid of screen tearing then when doing Fullscreen Preview to an elgato and then using OBS on a streaming pc to stream/record

[hollow mason]

so my stream is running fine but it keeps restarting, is there a reason for this? my connection is fine

[warped ledge]

Looks like this hasn't really had much traction for Mac OS in the HDR dept. and nothing new since 2022. The best that can be done, is either use the card's tone mapping, or auto in OBS currently. I'm not sure about what an eGPU with and AMD GPU could achieve, but that more of an out of pocket expense for trial an error vs LUT's or what is available. Honestly, most of us game on PC's via Windows for this reason we can do more than what Mac's software limits us too. A lot of coding is involved, and not all devs. like coding for more than 1 platform on OS's. A device standpoint they try to give options to have it work out of box, but something like HDR just isn't there yet for Mac OS, regardless of M1 or M2, etc... chips.

The only thing we can do is hope elgato takes this feedback to tonemap to the nature of the apple's screen if you're on a Macbook etc... to have the game have more accurate colors for tonemapping.

[warped ledge]

have you changed your edid to display in 4k capture utility?

[warped ledge]

can you give more details is your card having issues or have you configured OBS correctly?

[warped ledge]

Also this is the most elgato discusses on the HDR topic.

https://help.elgato.com/hc/en-us/articles/5362375485709-Elgato-Game-Capture-HD60-X-How-to-Record-with-OBS-Studio-macOS-#h_01G038QKR89V43D9EQ3QJWRFG7

[jovial isle]

I have the regular HD60 not the 4k pcie one

[jovial isle]

Do I downlaod the 4K utility capture on my Gaming pc or my streaming pc?

[warped ledge]

does it allow you to change it in Game Capture?

[jovial isle]

Sorry I installed the program and its set to 1080p60 in there

[warped ledge]

what other settings do you have?

[warped ledge]

hold down CTRL and click on the settings menu.

[warped ledge]

please go to device tab

[warped ledge]

it might not have that feature for this card.

[jovial isle]

ok

[hollow mason]

Yes I’m sorry, I’m using the HD60 X and all of my settings are to the best of its ability, the issue I’m having is when I stream it’ll go to about 30 minutes and then basically restart, could it be an issue with the card or would that be an issue with the connection on my stream PC

The restart causes my stream to pause and the time will go back to 0 and basically go back up from there

[warped ledge]

what exactly restarts?

[hollow mason]

My stream I believe

[warped ledge]

Sounds more like a router issue. Make sure you have the QoS fixed

[hollow mason]

I am not too familiar with that, would that be on the app for the router itself? Such as spectrum ?

Oddly enough it only started doing this once I’ve started using a second pc for streaming

[warped ledge]

maybe it’s not configured properly

I can help tomorrow. I’n going to bed, as I’ve spent way longer than I anticipated on HDR today. I think hopefully the person I was helping is able to benefit. Still, DM me so I don’t forget.

[hollow mason]

Thanks!

[faint osprey]

@past basin it was in hdr. I turned it off an it looked better. It was directly capturing the card itself

[limber mist]

hey, we would still at least need your address to send a new one - feel free to continue in the ticket

[limber mist]

Hi, tonemapping means a conversion and always from a larger area to a smaller one, the only way to do this is to minimize and to cut off some parts since the curve is smaller - we compared the HD60X with previous devices and with all competitors, the result was generally considered better - we know the result may not fit for everyone nor every environment and we're sorry about that but unfortunately we can not change this setting as easy as an EDID - please let me know what aspect bothers you the most so we can keep an eye on that in the future

[jolly moss]

From what I've learnt so far, it seems like the main issue is the lack of support for HDR on MacOS.

[limber mist]

yes, afaik that's still the case for OBS30, no HDR recording, so if you would get an HDR picture and record that without tonemapping that would look quite bad. The HD60X offers tonemapping on the device itself and shows then mostly quite powerful colors - this picture doesn't show our hardware-tonemapping:

[limber mist]

does the picture change if you add a filter to obs? Override HDR? or will it be still the same?

[jolly moss]

If I disable tonemapping on the HD60X I get what appears to be flat log style like image, and even if I add the OBS HDR Tone Mapping (Override) it does nothing. It still is Flt LOG style image

[limber mist]

ok, basically obs should turn on tonemapping when it gets started, what we see here looks like the device tonemapping got disabled and obs can't turn it on again - do you have a windows pc on hand?

in our software on windows we use a different one and so HDR can get recorded, if the device gets unplugged while the software is in use or if the software gets killed in the task manager the hardware-tonemapping won't get reenabled

[jolly moss]

No I have a Mac

[limber mist]

preowned one? or maybe obs set the wrong default once

[jolly moss]

I have no PC, and I've tried this on a fresh install of OBS, with clean new Profiles and Scene Collections - it doesn't tone map HDR by defauult, and it doesn't tone map the HD60X if you add the Tone Mapping Filter to override it

[limber mist]

ok, we have to options now: exchange the device - or you switch the tonemapping state on any available windows pc, like on a friends one - here is how it looks with the different settings an for me it mostly looks like no tonemapping is active:

[jolly moss]

I can switch tone mapping on the HD60X on a Mac when I use the application Elgato Capture Device Utility - the point I'm looking to fix is that this tone mapping is poor, and shows greys as greens, and a range of skin tones as being orange like in this example here @limber mist

[warped ledge]

did you try the last LUT I sent?

Result of last LUT made.

Hope this helps for now, vs tone-mapping.

[jolly moss]

I will soon, but what concerns me right away as I see this image - is the sky meant to be green?

[warped ledge]

That’s a hue of blue I see not green.

I’m starting to wonder what settings you have on your monitor for the greens. Like in custom mode. Can you try default settings on your oled?

There’s def. a gradient in the sky, and others who’ve viewed have expressed a likeness. So let’s start with your monitor vs Mac.

[jolly moss]

I'm viewing all images on a MacBook Pro M2 - Apple XDR Display (P3-1600nits) (True Tone + Night Shift - Switched Off) - that is green, if you don't see dark green than I'm sorry I don't know what to day - I don't know what the original footage coming out the PS5 shows it as, and it very well might show it as dark green, but it's dark green

[warped ledge]

I see a gradient, not green so It may be something off on color profile settings. I’ve done my best, best of luck. Have a nice day.

[limber mist]

checked the value of the colors and i think i get what you're talking about, even if i'm not familiar with that game - it looks fore me like we have more contrast, which is mostly preferred, and we use just a little bit less blue, in the first step i would just try to slightly decrease the contrast, do you prefer that? Or not sufficient change?

[jolly moss]

I can't say I prefer it is I don't have an example of what it would look like with less contrast...I'll have to use the Colour Adjustment filter in OBS later on and see if his makes a difference...

[limber mist]

on the right side, 1 less contrast, 1 more brightness, 1 less saturation - if you want i can also dm you some examples tomorrow how others would look with tonemapping - but we need to keep in mind, it's less information as pure hdr

[errant ledge]

Hey everyone. Got a tech issue and I think it is the HD60X but not completely sure.

I have had everything running fine for a several weeks until yesterday.
Then had no game audio on my stream 😕

I have a dual pc setup with wave 3 mic plugged into the GPC.
The monitor of mic is plugged into SPC.

I have a Stream Deck + on each pc.
That allows for Wavelink on both PCs.
I can not for the life of me get audio to the HD60X for some reason.

I made sure on the GPC to have the Stream be listened by the HD60X.

Still nothing. I updated windows & nvidia drivers on both PCs.
Uninstalled & reinstalled both Wavelink softwares.

If I am in the wrong place to post this, I apologize. Please point me in the right direction 🙏

[jovial isle]

Is there anyway to fix my Elgato HD60 Pro from freezing my pc sometimes. I'm duplicating the screen with my main monitor

[past basin]

Does it freeze if you use different apps with it? Have you installed the latest drivers?

[past basin]

What audio is missing - Game audio or the mic audio from that monitoring port?

(or both)

[errant ledge]

Just game audio.
I have mic hooked to both PCs
I use the HD60X between PCs and project Fullscreen OBS to hd60x from the GPC to prevent tearing.

I spoke with Elgato and sent them a File Log of both GPC & SPC

[past basin]

Are you also listening on the gaming PC? How are you sending audio to the HDMI for the capture card? (If you don't already have a solution the Elgato Sound Capture app that's bundled with Game Capture app can do it).

[errant ledge]

Yes I have my headset on the GPC & heard the game & chat fine.
The no GPC audio signal was being sent through HD60x.

I tested that today by seeing if the browser or music channel would register on the HD60X.
They did not.

I have the hdmi from GPC to HD60x then the Hd60x usb to SPC.

It was working perfectly before yesterday. Since I utilize the OBS full screen projection to HD60x, the need for the 4k Utility is not needed.

Since I have wavelink on both PCs, the sound capture software from Elgato is also not needed.

[past basin]

Sound capture was just a recommendation if you didn't already have something sending your gaming PC's audio to HDMI. How are you doing that right now? Did you setup the monitor mix in Wave Link to output to HDMI? Or are you sending ALL audio to the HDMI and listening fromt the streaming PC?

[jovial isle]

Everything freezes

[jovial isle]

Do I have to install drivers on both pcs?

[past basin]

Should only need drivers on the PC you've got the capture card installed in

[jovial isle]

I have the 4k capture utility installed

I clone my main display and sometimes my PC freezes or alt tabbing takes long.
I extend my Elgato display and make a fullscreen preview on my gaming OBS, and I get screen tears in my recording

Do I also need to install Elgaot Game Capture HD @past basin

[errant ledge]

Yes I have Wavelink on both PCs.
I use Wavelink to stream from GPC to HD60x

Then on my SPC, I have wavelink stream to OBS as one audio signal

That way I can control everything from my Stream deck depending on which audio is on which pc.

[warped ledge]

is your gaming being route to the game input channel in wave link?

[warped ledge]

what type of router do you have, and can you screen shot your OBS settings?

[past basin]

No you shouldn't need Game Capture HD if you've already installed the standalone drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers . You can of course try it and see if you get the same freezing with the other app. That would help narrow down if your issue is software or hardware, and the original HD60 Pro is supported in Game Capture HD.

[past basin]

Sorry, had to step out a while back. So how are you using Wave Link to send your audio to the HDMI? The monitoring mix? Wave Link only has 3 outputs, Stream Mix, Microphone FX, and the Monitoring Mix, so I'm assuming it's that. Does the monitoring mix show actual volume on the meter on the gaming PC? Need to try to narrow down if the issues is the gaming PC's output or the streaming PC's input.

[errant ledge]

Yes it is being routed through Game channel on Wavelink on GPC. Stream output to HD60X.

Then that goes to the wavelink on the SPC in an aux channel.
The SPC wavelink stream is sent to OBS

[errant ledge]

I use the GPC monitor mix for either my headset or desktop speakers.

I send the stream mix of GPC to HD60x.

The SPC monitor mix is line-out to line-in of my GPC

[past basin]

Okay, that's what I was figuring. the monitor mix volume indicator is moving though right?

[errant ledge]

Oh yeah I hear the audio and visually see it move

[past basin]

actually wait I need to check something

[errant ledge]

Hoping that I get an email tomorrow on the File Logs I sent of both PCs

[past basin]

How are you sending the stream mix to the HDMI port? I might have my own setup differently, but I don't get an option to actually assign stream mix to an output

[errant ledge]

In the control panel on Gpc I have the Stream mix listened to the HD60X

Not home currently or I could send some screenshots

[past basin]

Ah! Okay yeah I missed that bit from earlier. The VU meter in the Windows audio settings moves for that too?
Okay, and the HD60X is already in Analog mode on the SPC?

Or you get the audio out of that line out if you plug in speakers or headphones there to test? If you get audio out you can at least rule out anything on the GPC

[errant ledge]

When I get home I will check

[past basin]

Okay, after checking that I'd check that your HD60X didn't get reset somehow and is still in "Analog mode" using 4k Capture settings. Audio issues are always a bit of work to track down. But good luck

[warped ledge]

do you have that game input setup to listen? I'm so curious about dual PC's because everyone has a different method.

[errant ledge]

Everything on my GPC goes through my Wavelink.

Then the Wavelink stream is listened to by the HD60X.

I need to make a video once I get this little gremlin out of there.

I have definitely learned there are a millions ways to attack the Dual PC Setup.

[warped ledge]

so you dont' route indivual channels, you are using wavelink Stream?

[errant ledge]

Yes that is correct.
I send 1 audio file to OBS

Then I have a separate Music track for "track 2" in obs for Vods.

I like being able to adjust the volume on the fly with Stream Deck Plus if needed

I know I can do that with an obs plugin as well. Which I may end up doing one day so I can post edit the audio for recordings

[frosty badge]

I am using elgato HD60X. It wasn't even a 1 month old device. I was able to record 4K twice. Currently the device does not work via USB. Is there anyone from the support team I can get support for this?

[past basin]

What specifically happens when trying to use the card?

[frosty badge]

It does not see the USB card. When I replace the cable the red light blinks constantly.

[past basin]

Does it show up in Windows Device Manager under cameras when it's plugged in? I'm assumiung it's the original cable, and going into a USB 3.0 port?

Red flashing light usually indicates either a problem with the USB connection, or more commonly an issue with the HDCP signal like HDCP being turned on.

[warped ledge]

are you connected to a usb 3.0 port on your streaming pc?

[frosty badge]

Yes. I've bought 4k recordings twice before. There were no problems. Now I changed the USB cable. There is no problem now. I have to report this by recording a video. People who will purchase the product should not use the USB cable. Because you start having problems in a short time.

[warped ledge]

what kind of cable are you using?

[frosty badge]

Logitech brio 4K ultra hd usb cable

I am using the USB cable of this device and I am currently preparing to record 4K.

[frosty badge]

Today, I bought 5 USB cables that provide high speed data transfer from the Philippines.https://www.amazon.com/weishan-Cable-Elgato-Capture-Condenser/dp/B0BC4BYWZZ/ref=sr_1_1?crid=LO2TQWW4D78W&keywords=elgato%2Bhd60%2Bx%2Busb%2Ba%2Bto%2Busb%2Bc%2Bcable&qid=1702691727&sprefix=elgato%2Bhd60%2Bxusb%2Ba%2Bto%2Busb%2Bc%2Bcable%2Caps%2C363&sr=8-1&th=1 You can review the product here.

[warped ledge]

so you're not using the official cable at all?

[frosty badge]

I used it 2 times. While recording. After that it became unusable.

[warped ledge]

did you ever reach out to #official-tech-support for a cable replacement or rma?

[frosty badge]

No, they directed me here directly from the #general section.

[craggy relic]

currently using an elgato hd60 s capture card to play my switch on my PC. Last year I had no issue with this; it worked perfectly. Haven't used my switch in a few months but ever since I got a new monitor it stopped working fsr. I keep getting "no singal" even though I've made sure everything is plugged in properly

[warped ledge]

Please open a ticket and see if they can help with a replacement.

[warped ledge]

you’re the 2nd person having this issue with a capture card, and new monitor. Not sure what your new monitor is, but the person I was help previously had a BenQ. Please open a ticket with #official-tech-support perhaps they can have you run a diagnostics, on your pc for log files and see what can be done.

[inner fiber]

yo anyone know why im getting black screen with my elgato hd60s

everything is plugged in correctly

and i can see my ps5 screen

but on my pc its just a black screen

[inner fiber]

@finite tinsel

yo can u help

[azure hemlock]

Don't tag staff, mods, or any other users.

It's a communityserver, people help on their own time

[inner fiber]

J0OKES

JOKES

will note

[dense garnet]

i think im having a similar problem as above, it just gives me a black screen, through constantly restarting the app and or my PC it will eventually work but it takes like 20 mins

[inner fiber]

so u can see ur game on ur monitor but its a black screen on the actual display in the app?

[rocky sigil]

my capture device keeps freezing during cutscenes and its pissing me off

any idea to fix this ?

[simple quartz]

That was inappropriate, even if you add “joke” to it. Let’s avoid this kind of things in the future please. Thanks for understanding.

[dense garnet]

Yes

[woven egret]

y does my hd60x not work ive literally done everything to fix it. Ive watched 20 videos and all the website recommendations to fix it.

[dim vector]

Streamer question, is it possible to have your capture card pull 4K video even if your monitor isn't 4K? My PC can play 4K I just don't have a 4K monitor yet.
I'd like to source record(on OBS) on streaming computer 4K gaming just only have a 1080p screen right now.

I know twitch can only do 1080p, this is for uploading clips too YouTube.

[warped ledge]

are you using the official elgato cables?

[warped ledge]

try a different usb 3.0 port

[warped ledge]

you’re the 2nd person with this issue. please open a ticket with #official-tech-support as community help can’t fix it. I’m guessing you’re on v23

[warped ledge]

technically your base can be 4K and you can downscale to 1080p. I passthrough 4k

[green garden]

@woven egret

[dim vector]

Oh so it's just something I can change in OBS? But if I do source record will it only do 1080 if that's what my monitor is, or because I have output in OBS as 4k it'll do 4K. I have a 3070ti going into the Elgato HD60 X

[round shale]

Can I use a wireless headed with the chat link and this still work?

[warped ledge]

HD60X will only output 1080p, but you can play at 4K

[dim vector]

Oh ok thank you

[warped ledge]

No, it’s cabled. Unless there is a base that you connect to, and then can go wireless.

[round shale]

Oh I gotcha. Is there any specific wired headset you would recommend for series x and ps5 for the chat link?

[warped ledge]

honestly, I have a corsair virtuoso xt. I love it.

[dim vector]

Following on twitch and once on PC gonna Sub for the help

[past basin]

I'm actually not 100% sure if the Xbox will let you use both the headset jack in the controller and a wireless at the same time - that'd be the problem there. You can easily enough send the Game Audio and Party chat over the HDMI with Xbox, (if you're not using surround sound anyway). But if you need in game chats like lobby and proximity your best bet is to use direct headset capture - either wired with ChatLink, or USB based that can share out like Vic was mentioning.

[warped ledge]

awe thanks, but if you need more help. just mention here! I’ll jump in when I can.

[craggy relic]

Solved it! Idk if this will help anyone else but the solution was to unplug the hdmi outport connected to the monitor

I have no idea why this worked as it feels like the most backwards solution to a problem but yeah

[warped ledge]

yes, this is what happened to the other person, but it wasn’t showing passthrough when connected to out for the monitor/tv I think the v23 firmware is buggy.

[past basin]

But if you look for wireless USB headsets make sure it's Xbox compatible. They have a security chip so not all headsets will work with it. I can recommend the Arctis Nova Pro X - both wired and wireless - they have a base unit that can take Xbox over USB, and then send the audio to PC over Line In to Line In (if the PC doesn't have a line in Elgato's external capture cards do).

[warped ledge]

first I’m hearing they are selective.

[past basin]

Yeah, was a learning experience. If you're using the 3.5 mm jacks it's all good, but the Xbox audio system is locked down to authorized devices over USB 😦

[warped ledge]

for usb dongles?

[past basin]

Yeah

[round shale]

Thanks everyone!

[craggy relic]

not that I don't appreciate it all the same but why didn't you tell me that yesterday?

[dim vector]

actually another question, since you say it's "play at 4k" does that mean that, that's what is inputting into OBS at that or still 1080 and I need to find one that "records" at 4k. I have source record through OBS that's why i'm asking @warped ledge

[warped ledge]

I was under the impression you were using the output.

[warped ledge]

it’s the console’s/gaming pc resolution base, and then being output at 1080p.

[dim vector]

Oh boo... Ok I need to find one that outputs at 4K then thank you

[warped ledge]

So, I’d wait until elgato releases the new ones that were announced at Twitchcon.

[dim vector]

Oh didn't hear one was announced hopefully it'll work with Mac since can't use some they're other products lol

[warped ledge]

there is on that is plug and play. I’m not sure details, but it’s a usb external one.

[dim vector]

Oh awesome! Yea I can't use their webcam sadly

[warped ledge]

Facecam or Facecam Pro, or EpocCam? Also why not?

[dim vector]

pro, I wish I remembered but went through 2 and same issues. I'm in a 2023 Mac Mini M2

[warped ledge]

Camera related, let’s move that one to #camera-prompter

[waxen eagle]

This is an unnecessary comment. Vic was trying to help you and had recommended reaching out to support since it was a new issue she started to see.

[craggy relic]

Correct, sorry, was just curious

[dense garnet]

did it, didnt work

[warped ledge]

are you connecting directly to a pc, or using a usb hub?

[dense garnet]

directly to my PC

[warped ledge]

i want you to try some thing, and reboot after. Unplug the card for now. Give me a few mins. getting the info.

Try this, and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

Also, please make sure your drivers & BIOS are updated.

[red knot]

Are you still able to see your games console on your TV while using a capture card (HD60 S in my case)?

[warped ledge]

I have a different card, but essentially the answer should be yes output shows your console.

[red knot]

Well

It isn't

[warped ledge]

Yeah, I know v23 with hd60x have been having this issue. 1-2 people with hd60s and s+ reported the same, but no info on firmware. Given output isn’t working, unless you disconnect out, and see if the software is picking up your input, I’d say open a ticket with #official-tech-support as it’s beyond what the community can help with.

You can however try a few things. See if it helps. Also make sure HDCP is turned off on your console.

[red knot]

It is off

[warped ledge]

You could try this too. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

Make sure your bios drivers are updated on your streaming pc.

Make sure you’re using the correct HDMI cables, and usb cables for the card.

[red knot]

I mean the PS5 is showing up on the Elgato app but not on my TV

[warped ledge]

yeah, try a different hdmi cable.

[rocky sigil]

like my screen keeps freezing every 45 min why???

[past basin]

You can also try setting your PS5's resolution and display settings manually - sometimes the HDMI handshake for the passthrough doesn't work right (fails to merge EDIDs correctly) and the console will choose a display mode that either doesn't work with the capture card, or the monitor you have in passthrough. On later cards like the HD60S+ and HD60X you can adjust this manually on the card, but the HD60S doesn't have that option - you might be able to work around it by manually setting your video settings on the PS5 though

[warped ledge]

Please fill this out

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[rocky sigil]

what do u mean like im using a switch

I can hear game audio but the screen just freezes

[warped ledge]

so I can better understand what you’re probably running into this will help.

[rocky sigil]

Device:
Software & Version:
Windows/Mac Version:
Console/Dual PC: "this line is only for troubles with capture, camera, and lighting"
Question/Issue:

wait how do I do this lol

im stupid

[past basin]

Just edit that original one you copied in and you should be fine.

[warped ledge]

answer those points, and we can got from there. please be detailed!

[past basin]

Oh wait edit is locked out here, my bad. Copy it to something like notepad and fill it it out, then copy and paste it back

[rocky sigil]

Device: Nintendo switch
Software & Version: 4k capture utility
Windows/Mac Version: windows
Console/Dual PC: "this line is only for troubles with capture, camera, and lighting"
Question/Issue: game keeps freezing every 45 min

[past basin]

Win 11 or 10?

[rocky sigil]

11

[warped ledge]

the game freezes or the capture card does?

[rocky sigil]

capture card does cause I can hear game audio

[warped ledge]

try this, reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[past basin]

Also device was meant to be what capture card are you using? Lke HD60S or HD60X

[warped ledge]

yeah I was waiting on that.

[rocky sigil]

its like an internal card

I dont know exactly

[warped ledge]

which one?

[rocky sigil]

can I check

[warped ledge]

make sure the drivers are up to date.

[rocky sigil]

see how its frozen

[warped ledge]

I can only see a screen shot vc would let me see otherwise but not avail for that. update your divers here. https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[rocky sigil]

4k60 pro is the device

[past basin]

Do you use the Flashback recording option? Also is this a recording or are you just using the capture card to play the game on the PC screen?

[warped ledge]

I always disable that. still, I think to cover all bases they should update the drivers.

[rocky sigil]

using capture card to play game on my pc

[warped ledge]

we understand!

[rocky sigil]

updating drivers right nopw

sorry tobe hassle

[warped ledge]

no worries you’re fine

after that hold down ctrl and click on the cogwheel/settings and update the firmware. Disable falshback rec.

[past basin]

Yeah, if the drivers don't fix it, I'd disable Flashback recording like Vic does as well - the fact your timer at the bottom is highlighted in red indicates it might have hit a record issue and flashback starts by default. You might be running out of memory or storage to hold the temporary recording that makes automatically.

Option will be at the bottom of the Recording tab in your 4K CCapture settings.

[warped ledge]

I was thinking this too, when you mentioned it, and looking at the screen.

then again the counter starts anytime i use this app so it’s a hit or miss on it.

[rocky sigil]

yeah my storage is low

[past basin]

Does it? That counter normally starts with the Flashback buffer in my experience. After turning that off mine's always stayed at 00:00 if I'm not recording

[rocky sigil]

how do I disable the recording option

did it

[warped ledge]

I haven’t checked in a while, I’ll do so later when I am home.

Also make sure your C: isn’t full, and delete any unnecessary files/movies recordings

[dense garnet]

tried it didnt work, but it seems to always boot fine if the capture software is on my other monitor(just now figured this out, could it just be that the software doesnt like my 144Hz monitor when it launches?

[rocky sigil]

Irhink its fixed hopefully

we will see in 45 min

[past basin]

Hopefully, good luck with it

[warped ledge]

hm… let me check sometime. dual pc setup right?

[warped ledge]

fr I’m waiting for the outcome!

[dense garnet]

no, 1 PC, 2 monitors, one is 75Hz and 1 and 144HZ

[warped ledge]

I’m checking give me a sec. hd60s right?

[dense garnet]

yes

[warped ledge]

this might be why https://help.elgato.com/hc/en-us/articles/360027956732-Elgato-Game-Capture-HD60-S-Supported-Resolutions

This is also why!

https://help.elgato.com/hc/en-us/articles/360027956972-Capturing-video-from-a-PC-using-Elgato-Game-Capture-HD60-S

[undone bronze]

is there any way to output 120fps to obs?

[warped ledge]

There is a way, but it’s not recommended as all platforms only support 60 on streaming and recording.

[undone bronze]

I'm not going to stream

i just want it to game directly from obs at 120

and the 4k utility is choppy for some reason

[lethal mantle]

me nee help

[warped ledge]

OBS can record, but it would still only be at 60

[warped ledge]

please fill this out

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[lethal mantle]

game capture hd:
3.70.56(3056)64-bit:
Windows 10:
**switch
one moment please/no signal(in obs):

[undone bronze]

so its not possible?

[forest marten]

so i just brought a hd60x and ive set it all up on obs but the gameplay audio isnt coming up on in obs if anyone could help would be appreciated

[past basin]

Set it to Match Output FPS and make sure your source is 120fps. You may also have to set your actual OBS instance to 120fps (should be in the video section of the Advanced settings - though you'll likely have to set it with fractional or integer options instead of the common ones). Getting OBS to run smoothly at 120fps on the preview screen can be problematic though so if you notice issues check over at the OBS Project's support channels for performance tuning. Running it as Admin lets it use the Win 10/11 HAGS system which will reduce potential performance issues.

For actually watching it you'll likely want to right click the source and put it in Projector mode (fullscreen) for best results

[past basin]

More info needed - can you fill out the same info Vic has posted above? Capture Device, OS, console you're capturing, etc?

[forest marten]

oh sorry didnt know to do that will do it now

Device: hd60 x
Software & Version: obs 30.0.2
Windows/Mac Version: windows
Console/Dual PC: ps5 and pc
Question/Issue: so ive set it all up in obs i can see the gameplay but the audio isnt on there so trying to sort that out

[warped ledge]

audio mixer, advance properties monitor and output.

[red knot]

@warped ledge so I swapped out one of my HDMI cables, and it seemed to have worked, but when I opened up the Elgato app, it stopped showing up on my TV

[forest marten]

ive done that still not working

[warped ledge]

yes this exactly the process, but it’s not something that is successful often. If the gpu can handle it it would work, but may not due to platform limitations. ex: twitch etc…

[warped ledge]

in regular settings, audio, did you setup a monitoring device?

[lethal mantle]

mine is pluged in and everything ive tried a ton of things and still can't get it work

[forest marten]

yh its currently my focusrite for my mic

[past basin]

Yeah, they're only looking to use it for gameplay at the moment though not recording. I'd definitely not even try 120 for streaming - YouTube will take it as ingest but scale it back to 60 anyway last I checked. It's sadly still iffy how well projector mode in OBS will work for 120fps, depending on the GPU like you say.

[warped ledge]

100%

I’m popping out for the day. Streaming in a bit! Thanks @past basin for helping others!

[past basin]

Do you have a headset is use with the PS5? Even a USB dongle plugged in for a headset that's off? By default the PS5 turns off HDMI audio output when a headset is in use, which can trip up your audio capture.

[past basin]

No worries, take it easy!

[forest marten]

nah currently my ps5 nly has power and hdmi into it and the controller has nothing plugged into it

[past basin]

You're using the original Game Capture HD? Did you install the latest drivers for it from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ? Unlike Game Capture which includes the drivers, OBS relies on the installed drivers to access the device correctly.

[lethal mantle]

@past basin yep and reinstalled them just to make sure

[forest marten]

the capture card i have said it doesnt have one since uvc device

[past basin]

That's a good start. Headset capture can be a bit of a pain. Has that HD60X ever been used with analog audio like a Chat Link cable? It might be stuck in Analog audio mode. You can check that in the 4K Capture Utility, under settings in the Device Tab. This setting stays set on the card once you change it, so if it was ever changed even on nother PC it could still be in Analog mode.

[past basin]

That was a reply to toad sorry - HD60X doesn't have a driver, that's correct. Older ones like the Game Capture HD they have, do.

[forest marten]

are u able to hop in a call to help me figure this out by any chance?

[past basin]

Not at the moment, but possibly in a bit. I'm actually on a phone call at the moment

[lethal mantle]

@past basin sorry im a bit confused this is year three of my trying to get this to work

[past basin]

Do you get the same No Signal if you try it with Game Capture HD? We'll need to figure out if your headache is coming from Software setup, or hardware issues

[forest marten]

and no ive brought it todsay hasnt been used ive just unboxed it

[lethal mantle]

on the actual program it says wait one moment but in configure in obs it says no signal

@past basin

[past basin]

Sounds good - if you check in 4K Capture Utility on that same tab, what's the firmware version, and does it indicate an update is available? If it's new out of box it might still have an older firmware.

[forest marten]

how do i find this sorry

[past basin]

Do you have a monitor hooked up in the HDMI out for the card in pass through? It's possible the Switch is getting it's display mode config from the wrong device. I've also seen it lock out when a resolution is set manually on the Switch that's not compatible with the capture card.

[lethal mantle]

it is conected to my moniter should I unplug it

[past basin]

I'd try it just to see what happens

[past basin]

If 4K Capture Utility, there's a gear int he top right. Click that, then click on the device tab. You should get a screen like this:

[undone bronze]

thank you

[forest marten]

thank u gonna do that now

[past basin]

No worries - if you do decide to stream later, dont' forget to set OBS back to 60 fps mode though. Good luck with it

[lethal mantle]

@past basin It did not work

[past basin]

Okay, so Switch in a Dock, HDMI cable to the Game Capture HD, USB to the PC. Monitor currently disconnected, right? Have you tried another HDMI cable?
Also because the Game Capture HD had support for multiple modes, it might be in the wrong video capture mode. If you load it up in Game Capture HD again and go to settings what's the Input that's selected? That card would have supported Compositie, S-Video, Component and HDMI - we need to make sure it's on HDMI for the switch or it'll stay there looking for a signal til the cows come home

[lethal mantle]

I have tried multiple hdmi cords including the official one im currently in hdmi mode

[forest marten]

it says its all u[todate

[past basin]

Hm. I'm a bit rusty with the Game Capture HD cards - been a while. It sounds like you've got it setup correctly - did this card ever work, even with other devices? If you go into your switch and try turning the resoltion down to 720p does it show up then?
Another possibility is if it isn't the original USB cable, you could run into problems. The Game Capture HD needs at least USB 2.0 speeds to work - a lot of similar looking cables from that era are USB 1.1 - has a different USB cable been tried?

[past basin]

Okay - I'm going to fire up my own PS5 and check something with my own setup here. I'll brb

[forest marten]

nw bud

[lethal mantle]

once like 7 years ago on a loptop i dont own anymore

[past basin]

If you pop into your PS5 sound settings, what shows up on this screen for the Output Device? We might as well start at the start and make sure the PS5 is set correctly and work out way through.

[lethal mantle]

so i tried a different cable and it doesn't even recognize the device with this one

[past basin]

Well, that's better than nothing at least. No chance there's another USB cable kicking about for the card is there? Or better yet even another old PC we could test the card with to see if it's the card or the PC that's being a pain?

[forest marten]

hdmi device(tv)

[past basin]

Perfect, and you said you're using OBS, right? Does the HD60X show up in your audio mixer on the scene you're on?

[forest marten]

yes it does

[past basin]

And I believe you already set it to "Monitor" or "Monitor and Output" with Vic earlier. The volume slider for it isn't greyed out or anything right? Does the volume indicator move when the PS5 should be making noise?

[forest marten]

no its not indecate when sound is going through it

when its suposed to be

[past basin]

Oh, can you check that it's not muted or turned down in the Windows Audio settings? Press Windows Key +R, type mmsys.cpl, press OK and go to the Recording Tab. Look for the Game Capture HD60 X. Click it, go to the properties and check the "Levels" tab to make sure it's turned up and not muted at the system level. I'd also like you to go the Advanced tab and uncheck "allow applications to take exclusive control of this device"

This can fix two possible issues - the first being system level volume, the second being some other app trying to use your HD60X's audio not not letting OBS have access

[forest marten]

levels is at 100

[past basin]

That's one thing down at least. If you turn off the exclusive control mode, and that's the issue you may have to restart OBS before it'll pick it up

[forest marten]

how do i do that sorry

[past basin]

After you've checked the levels, go to the advanced tab and uncheck the option that allows applications to take exclusive control.

shoudl be second from the bottom

[forest marten]

just done it just gonna load obs again

[forest marten]

stilol nothing

[forest marten]

this is annoying XD

[past basin]

Yeah, audio is almost always my biggest headache. Okay next lets try something in OBS instead. Ignore the existing HD60X stuff, and add a new source, an Audio Input Capture. Look for the Game Capture HD60 X in the drop down that comes up for that.

[forest marten]

that didnt work tired it earlier

[past basin]

Does the volume meter move on the new slider or still nothing?

[forest marten]

nope

still nothiunbg

[past basin]

What on earth. 😐 Okay, well we've confirmed the PS5 is outputting to HDMI. And you've checked in 4K Capture that the audio input there is set to HDMI, right? And if you go to the PS5 sound options on pressing the PS button, it should look something like this right?

Helps if I'm on the right card, sorry

Levels are good, exclusive control is off. We've tried adding it as it's own device. It might be worth trying a different HDMI cable if you have one around just in case the audio data line or pin is bad on that one. Also restarting to PC just in case anything we've been doing has tripped up Windows Sound Subsystem

But it sounds like you've set it up like I'd expect

[forest marten]

yh thats all set up like and ive just changed hdmi

[past basin]

Yeah, I'd restart PC to rule out the fact something might have crashed the sound system - but at this point you might need to contact the official tech support (see their channel on that). Because you've set it up the same way my PS5 is connected to my HD60X but it's still not working for you 😐

You could try setting the card to Analog and back to HDMI again I guess, just in case the mode is stuck

And a fresh reboot would make sure anything that still had the card in exclusive mode is forced to release it. But I'm running out of ideas myself

[forest marten]

okay gonna reboot then ill message u

[past basin]

Ok, good luck!

[forest marten]

ive re booted gonna check it now

nope ffs

[past basin]

Huh, the only other thing I can think to try offhand is the Windows Privacy settings - https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

Someties it can block the capture card audio thinking it's a mic

[forest marten]

ill try it now

[past basin]

Actually @lethal mantle you might want to check your Windows Pricacy settings too - that could be blocking the Game Capture HD video feed as well, now that I'm thinking about it.https://help.elgato.com/hc/en-us/articles/360027958672-Capture-Card-not-working-due-to-Windows-10-11-Privacy-Settings

[forest marten]

it has promission

[past basin]

I'm stumped tbh. If you close out OBS and try it in 4K Capture Utility do you get any audio there?

If you don't I'd probably reach out to the official tech support - their info is in the official tech support channel. It's possible the card has a defect in the audio system and needs to be exchanged (which you could try at the store if you got it locally), or maybe they'll have some other ideas to try.

If you do get audio in 4K Capture, then I'd probably check OBS Project's help groups.

[forest marten]

ive started to write a report to them now

[past basin]

Yeah, sorry we couldn't get it working. It at least sounds like you set everything up correctly. Hopefully they'll get back to you quick

Have to go run some errands there myself - I'll check back later to see if anything changed though. Good luck with support.

[simple quartz]

Please just stop with those gif answer, thanks

Well.

[hybrid lion]

Hello. I was speaking with a lady here who was helping me set up my capture card. I have most of it setup and working. I just cannot hear the sound alerts without stream picking up my gameplay/vc and sound alerts twice as its coming through my laptop when the alerts play. And when I try and plug in another headset into my laptop to hear the sound alerts. Stream is making a weird high pitch noise/echo

[viscid thistle]

@simple quartz @sharp dirge @smoky leaf hey can one of you guys please help me

my elegato not working

[simple quartz]

You can submit your question here for community help or contact the support following #official-tech-support

[viscid thistle]

tech support not answering

ive been watching 30 different videos

and my elegato still have black screen

pls.

all i want to do is share my screen to my friends

@simple quartz

[hybrid lion]

Device: Elgato HD60 X
Software & Version: OBS
Windows/Mac Version:Windows 11
Console/Dual PC: PS5
Question/Issue: Hello. I was speaking with a lady here who was helping me set up my capture card. I have most of it setup and working. I just cannot hear the sound alerts without stream picking up my gameplay/vc and sound alerts twice as its coming through my laptop when the alerts play. And when I try and plug in another headset into my laptop to hear the sound alerts. Stream is making a weird high pitch noise/echo
Updated : her name was vic

[simple quartz]

Please don't try to reach us through DM, as explained above, this place is for community help, so if the community has a solution, they'll answer you whenever they can. If you already reached support, please be patient and wait for an answer from them.

[viscid thistle]

Ok thank you

btw is elegato still working for old

like hd60 s+?

@simple quartz

@simple quartz Hi does elegato still work for hd60s+?

[simple quartz]

I'm giving you some time to calm down a bit as you're actually harassing me with DM and mentions.

Thank you for understanding!

[past basin]

Yes, the HD60S+ still works. The device is End of Life which means it no longer gets updates, but it does still work. What is the actual problem you're having?

[earnest agate]

Device: HD60X
Software & Version: 4k Capture Utility (22.04.08)
Windows/Mac Version: Windows 11
Console/Dual PC: PS5
Question/Issue: I am trying to run god of war at 120 fps 1440p but I only get that output in the menus, it then starts to dip into 70-90 fps during gameplay.

[past basin]

If the frame rate is shifting you've probably turned on VRR. Variable Refresh Rate would shift the refresh rate of hte PS5 (and the resulting capture) to match a factor of the actual FPS the game is getting. It sounds like GOW isn't able to pull a solid 120fps at 1440p, and VRR is shifting the capture frame rate to match. If VRR is off, the detected framrate from the HD60X should remain constant, even if the FPS on the game actually changes. If you turn off VRR on the PS5 does the PC keep complaining about the frame rate changing?

[earnest agate]

Ill test it now

[past basin]

I believe Vic mentioned she had to step out for the day.
So this is a PS5 to PC setup, and you're getting your PS5 audio now, but getting double the stream alerts because the mic is picking up the laptop speakers, and plugging in a headset to stop that caused audio issues with the stream audio? Like feedback and maybe a squeal?

How are you listening to the PS5 in that setup? Another headset?

[earnest agate]

you know what turning that off does make it feel a lot better

and it shows 120 now as well

thank you

[past basin]

No worries, good luck with it!

[chrome arch]

Hi there maybe somebody could help me out ( sorry for my bad english)
i switched the ElgatoHD60pro
into the Elgato4K
now after plugin in
duplikating on my GAMING pc the Monitor
and duplikating my main monitor
i get in OBS -> not device found
even when i open the Elgato Softwares no device found
in the Devicemanage i got this

even after deinstalling all of them and rebooting there is no solution for me and no device found on the Streaming PC

[balmy fog]

Hello everyone.
We Capture oure 3 Cams with the Elgato Cam Link Pro in OBS.

So there is the Problem that 1 of 3 Cams are not active every stream. So i have to disable it in the OBS Source everytime because otherwise i have the "no signal" Picture in my Screen.
Is there an option where i can disable the "no signal" picture so i don´t have to deaktivate the source every time?

[woven egret]

ty

[woven egret]

ty

[green garden]

You're Most Welcome

[past basin]

Usually when this happens it's because the motherboard doesn't actually have the full 4 PCIe lanes the Camlink Pro requires available. You should double check the manual for the motherboard to make sure there are enough lanes available in the slot with your systems particular configuration (eg - some slots change available number of lanes when other slots are used, when NVMe drives are added too other slots, or even based on CPU generation).

[past basin]

This looks like a driver issue at first glance - have you installed the latest drivers from https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers ? The PCIe Elgato cards all require drivers that may not install automatically from Windows Update.

[past basin]

(an additional note on that is that the Elgato software tends to have the drivers baked into it - so the elgato apps may not require the separate driver installs that OBS and other third party apps would)

[balmy fog]

Ne i think you missunderstood ... i don´t use 1 of 3 cam often, so i don´t power it on. So the card is right to display that screen, but i don´t want it to display that, but i also don´t whant to deaktivate it in OBS

[past basin]

oh! Yes I misunderstood, sorry

Multiview seems to be what you're looking for. https://help.elgato.com/hc/en-us/articles/360059066012-Cam-Link-Pro-How-to-Configure-Multiview
If I understand correctly it'll work in OBS if you're choosing HDMI 1 / Multiview as the input - https://help.elgato.com/hc/en-us/articles/360059425871-Cam-Link-Pro-How-to-Setup-with-OBS-Studio
Admittedly I don't have a CamLink Pro on hand to test this myself.

If you're looking to just disable just the No Signal screen though that doesn't appear to have an option - plus would still leave a giant empty black space where the camera scene would be

You could try submitting a feature request for it though - https://help.elgato.com/hc/en-us/articles/360060806532--Submit-a-Feature-Request- It's something I've seen folks looking for for other cards like the HD60X.

[forest marten]

Device: hd60 x
Software & Version: obs 30.0.2
Windows/Mac Version: windows
Console/Dual PC: ps5 and pc
Question/Issue: so ive set it all up in obs i can see the gameplay but the audio isnt on there so trying to sort that out

same issue as yesterday anyone able to hop on a call to help me figure it out?

[warped ledge]

I can help when I get home. Currently at the airport area.

[hybrid lion]

I have a chat link pro. So I have it plugged into the capture card, then my controller and headset. I hear the gameplay + party chat through that way. And I use the built in mic to talk to party chat.
And then I have a razor mic (usb ported) plugged into my laptop to speak to the stream.

If I wanted to hear sound alerts. Everytning from the laptop on obs … would pick up through my razor mic as it’s unmuted and idk when sound alerts will come through so cannot really time it.

So I grabbed an iPhone mic and plugged it into my laptop to hear as I put it under my main headset. But then I will hear everything twice which is stressful & cannot really turn down the headset connected to my chat link pro. Or else I won’t be able to hear my party chat.

(My main reason I got a capture card is so I don’t miss out on new followers or support to the stream. But I am still missing them because I cannot find an easier way to listen to sound alerts and everything else without it being so complicated + heaps of cables everywhere. And then either myself or stream heading double)

[warped ledge]

did you monitor and output in obs?

[forest marten]

I have

[forest marten]

Let me know when ur free and I’ll call u to try figure it out thank u for helping btw

[warped ledge]

sure give me about 20 mins

[visual fern]

So I’m trying to set this up so I can stream but I’m getting this error. I saw other posts saying there should be an EDID input option in the elgato software but it’s not an option as seen in the photo. All software and firmware are up to date. Using 1440p 120hz on Xbox, HDMI 2.1 cables, and an LG C1 tv. Any help would be appreciated. I’ve been at it for the last 2 hours and elgato help line is closed. If there is more info needed let me know.

Here’s my Xbox settings

[dense harness]

@forest marten if you can I’m having same issue please let me know what works, I use a headset too with my chat link pro but have no game or chat audio

[forest marten]

Yh of course bud it’s a pain in the ass

[forest marten]

When the person calls me I’ll add u to the call if ur free we’ll try figure it out

[forest marten]

Nw bud

[warped ledge]

hd60x? v23?

[dense harness]

You’re telling me I’ve been struggling for 2 week’s watching every YouTube video made and nothing

[warped ledge]

I don’t do this as I help on an individual basis

[forest marten]

I’ve been struggling with it since yesterday

[visual fern]

Yes to both.

[forest marten]

Nw that’s cool

[warped ledge]

open ticket with #official-tech-support it’s seems to be a bug.

[dense harness]

Personal is okay if anyone can relay the info I’d love to hear. We streamers here to help others when we can

[forest marten]

Of course bud

[warped ledge]

ready?

[forest marten]

Yh give me a call I’ll join

[red knot]

I've set up my HD60 S+ and I can see my PS5 on my TV but on the Elgato Capture I get this

[warped ledge]

make sure HDCP is off

[dense harness]

@red knot do you have the hdcp disabled

[red knot]

It is

[warped ledge]

called

[red knot]

I do

[forest marten]

i didnt get a call

on my end

[warped ledge]

idk what to say

[dense harness]

@red knot disconnect and reconnect elgato, I had same issue and it got fixed

[red knot]

The HDMIs or the USB

[dense harness]

All of them, I reconnected power first, hdmi in and then hdmi out and popped up good

[red knot]

So
USB first
Then PS5 to Elgato
The Elgato to PC?

[warped ledge]

I usually start with the hdmi and then the usb

are you both on AMD CPU's?

[red knot]

AMD Ryzen 9 5900x

[warped ledge]

so I saw that there is an issues with AMD CPU's and a fix was released from AMD< and MOBO manufactuerer's. this means it's time for a BIOS/Drivers update.

[red knot]

Ok that I have no idea how to do

[warped ledge]

look up system info on your pc, and it should tell you your mobo info. then look up your mobo info and go the manufacturer's website for support. there they have instructions, and follow them to a T, so you can update your bios.

[red knot]

Jesus

Well I've decided to give up

Imma just refund my capture card

[warped ledge]

omg, i realized I posted this in the wrong area this was for facecam pro. oops! lol

[warped ledge]

ready?

[warped ledge]

give me a bit, we'll figure itout.

[dense harness]

@warped ledge unfortunately I won’t be at my pc until 5 that’s why I was hoping @forest marten might have been able to help

[warped ledge]

so, his issue it a v23 issue. via a bug, he has a ticket open already which is ideal. we'll have to wait cause it's a new issue coming up.

[warped ledge]

have you changed your audio to analog yet?

[warped ledge]

i'm avail for a call if you want to try?

[dense harness]

Yes I have, I’m also using streamlabs desktop not sure if that makes a difference

[warped ledge]

nah it shouldn't, but I'd always say go the OBS route if you can. Are you on a HD60X v23 firmware as well?

[dense harness]

Yes I am

[warped ledge]

that's probably why. you'll be the 2nd person with audio issues from this.

[red knot]

Not sure about your timezone but it's nearly midnight here so I can't call tonight

[warped ledge]

I'm free tomorrow so just dm me, and we'll try ok

[warped ledge]

open a ticket with elgato's #official-tech-support and ask themif they can help you firmware downgrade to v22. let's see if that fixes it.

[dense harness]

Thank you! Would it have been better if I went with the s or the pro? Do these have as many issues?

[red knot]

[warped ledge]

honestly, it's a firmware version not even out yet for an update.

[dense harness]

Oh okay so it’s something coming soon?

[warped ledge]

idk, it's seems buggy for anyone I've helped in recent days. I've been advising them to elgato, cause it's something the community can't fix. 😦

[red knot]

All I wanted to do wa sstream Bloodborne to my friends lol

[past basin]

The v23 firmware started popping up in rare cases a few months ago. The latest official release should be v22.04.26 for the HD60X, but it seems that some got shipped with newer unreleased versions or something (I've seen a handful of v.23.xx.xx versions so far, all with weird issues as Vic was commenting on). You can also identify them because the card shows up as Elgato HD60X instead of Game Capture HD60X in the drop downs for device in settings.

I'd guess that if this is an update coming out I'd say it'll be a while since it sounds like it would be a major upgrade (with the name change and all), and seems like it still has hiccups based on the ones that slipped through the cracks to get out in the wild. So no, I wouldn't expect it to be coming soon, I expect this was some early version being tested that got through the cracks somehow. Probably see it sometime in 2024 at a wild guess.

You should be fine after getting ahold of support though - I've not seen anyone come back yet indicating they still had issues after that. So odds are they have a fix that just isn't publicly available to the community folks, likely the ability to do a firmware downgrade to the correct version, like Vic was mentioning. Good luck.

[rapid whale]

Yo I tried streaming with my ps3 but all it shows up is a blank screen the capture card name HD60 S+

[past basin]

The PS3 has always on copy protection (HDCP). The recommended way to get around it is to use the Coposite or a/v cables to connect, and use a HDMI adapter. As HDCP can't be used over analog video signals.

Later playstations let you turn this off, temporarily disabling things like BluRay video and streaming video like NetFlix. But the PS3 is sadly always on, so capture cards will get a black screen from it if connected with HDMI directly.

There are other ways, but they may be prohibited by law in some regions. The analog loophole works around that concern.

[red knot]

@warped ledge when can I get your help?

[warped ledge]

I'm avail today

[red knot]

Can I call now?

@warped ledge ?

[warped ledge]

on a call with Krabs, give me a min

[red knot]

Cool

[warped ledge]

ready?

[red knot]

Yeah

[dense harness]

Thank you

[visual fern]

Well I fixed my issue buy using the included usb cable. I thought I could use my own but that didn’t seem to be the case. Up and running in OBS now.

[ionic dust]

hi

Hello everyone, I bought a HD60x capture card and I want to play pubg mobile game on iPad and stream via computer, but when I connect the capture card with the apple converter in the pubg mobile game, when I turn my team's sound off and on, the sound is broken for my headphones. Please help me and advise if this product is compatible with iPad m2 or not? If so, why does the sound of the game break, please watch this video carefully.

im frome iran please help me😔😔😔

I tested the capture card on several Windows 10 and 11 computer systems and deleted the game and even downloaded and installed the template file and updated it, but the sound of my teammates is still broken.

This event occurs without opening streamlabs and when I plug in the capture card

[ionic dust]

Help me please😕😕

[halcyon sphinx]

Hello folks! So! I finally did it! Traveled all the way back to my home town to parents house and got my PC I built to bring it to my new house. I am starting a two PC setup, however! I am running into an issue when trying to connecting the gaming PC to the streaming PC I am connecting them via elgato capture card. The main issue is that there is a 3rd display showing up when I connect the HDMI in from capture card to the gaming PC. ( I say 3rd because I am running a dual monitor setup on my gaming computer)

---original post is on posted on another discord discord. Because you know divide and conquer to get info-- secondary post

[past basin]

This is expected behavior - the capture card will show up as a display if connected to the GPU on the gaming PC. Typially you'll either keep it like that and clone one of the other displays to the capture card, or you can move one of your other displays to the HDMI out on the capture card and use it in passthrough, which should have your PC down to seeing 2 again.

[halcyon sphinx]

I heard passthrough is no good though 🤔

[past basin]

Pass through is fine - the problem is that the current cards are HDMI 2.0 - meaning that you can only pass through at HDMI 2.0 speeds, which can interfere with HDMI 2.1 monitors reaching the highest. If you have a HDMI 2.1 capable monitor and will be playing it at a refresh rate and resolution combo higher than HDMI 2.0, then the cloning solution is the way to go. The same is true if your monitor is faster in DisplayPort mode - clone to the HDMI for the card. Otherwise, for monitors that don't exceed HDMI 2.0 spec, passthrough is fine.

[past basin]

I'm not terribly familiar with the way iPad handles audio. Is there any kind of surrournd sound or spatial audio on there though? that's a common cause for distortions. So if there's a proximity chat or something with spatial on I could see it breaking up like that - if so try it again with regular stereo (aka Linear PCM).

[ionic dust]

I can't understand what you mean😑😑

[halcyon sphinx]

Okay so if was so duplicate my 2nd monitor and the elgato Mk2. it would look like this? Which this is passthrough mode?

[ionic dust]

Is the hd60x capture card compatible with iPadOS or not?

[past basin]

Pass through is HDMI passthrough. It's when you use a HDMI in and a HDMI out on the card - basically passes through the HDMI signal while still capturing it.
This mode you're showing here would be cloning - that's the way you want to do it if you have a high refresh display, in most cases. It'll let the GPU sort out the refresh rate for you. So it looks like you're setup to go there.

[past basin]

Does your iPad have any kind of 3d audio, surround sound, or spatial audio on? The capture card only works correctly with stereo.

I don't know enough about the iPad to know what setting is set that's messing with your audio there, but my first thought is it sounds like it's dropping audio channels because it's outputting surround sound and things are sounding very weird because it's processing echoes in surround sound, but only getting the left and right (2.0) channels instead of 5.1 or 7.1. Make sure your game's audio is stereo only.

[ionic dust]

The recording card just messes up the sound of the game when connected to the iPad, but it's fine on Android

[ionic dust]

iPad has no sound settings, I didn't get any information if the recorder is compatible with ios, please follow up on this

[past basin]

Then Android is probably outputting the sound in Stereo. Check your game's audio settings on the iPad. If your iPad supports standard stereo output over HDMI it should work fine with the capture card. What audio format does your iPad output? Do you have spatial audio in iOS disabled?

Are you able to correctly capture the audio with other games? This might be a game specific setting that needs to be adjusted.

[ionic dust]

My iPad is M2. Yes, I tried it in other games, but the sound is still problematic.

[ionic dust]

Audio and video specifications Audio playback features - supported formats are AAC, MP3, Apple Lossless FLAC and Dolby Digital, Dolby Digital Plus, Dolby Atmos - the ability to adjust volume values ​​by Video playback features - Support for HEVC and H.264 formats - Support for Dolby Vision and HDR10

[ionic dust]

We tested the sound settings in the game, but the problem still persists

[past basin]

If you hook the iPad and its HDMI adapter to a TV or display do you get the audio correctly? It's important to rule out the adapter as a problem as well.

Unfortunately I don't have an iPad on hand to be able to walk through this myself to see how it would have to be connected. If the HDMI out on it is outputting in stereo at a standard sample rate it should work fine with the HD60X, and I've seen folks set an iPad up with it. But I don't know what specifically in your setup is causing the audio issues.

If you haven't already check your HD60X's firmware in 4K Capture Utility (or Capture Device Utility if on a mac), as well, just to rule out firmware issues. Latest for the HD60X should be 22.04.26

[ionic dust]

No, I didn't test it on a TV or monitor, I sent the device to the dealer today

[ionic dust]

Yes, I updated the software

[past basin]

Not just the software, but the firmware too, right?

[ionic dust]

Yes, it has been tested on Windows 10 and 11 and Windows has been updated

Is it possible that the recording device is broken?

[halcyon sphinx]

Sweet! Thankyou so much, just want to clarify that my two physical monitors and my 3rd (elgato Monitor) should all be set to 143.97 hz as that that is the highest the Refresh rate they could run. Right? Ensure that its the same on all monitor and both computers?

[past basin]

It doesn't have to be the same on all of them. The GPU can handle running them at different refresh rates with minimal impact on performance. If the monitors cap at 144Hz though, then 143.97 sounds like the option to go with.

That's the idea behind cloning the display instead of passthrough - it'll let you run things at different refresh rates so your gaming display can run faster than the capture card can handle - but the capture card gets a cloned copy at a speed that it CAN handle.

[past basin]

It's possible - easiest way to tell would be to test it with another device. But you already mentioned it's working with your Android device, so it's more likely the iPad or the HDMI adapter for it is just choosing an audio format or sample rate the capture card can't handle. Sadly I am not an iOS expert so I don't know how to force it into a compatible mode, or if that's even possible without additional hardware.

You could also try muting the HD60X, and adding it again to your OBS sources list as a "Audio Input Capture", if you're currently just capturing the audio with the video capture feed. That's been known to fix some odd issues that crop up with the audio capture (usually audio drift over time).

If no one pops in here later with experience with iPad capture you might also want to check with the OBS Project's discord or support channels - they might have someone who knows what needs to be done to correct the audio capture. Since it's working with the Android device I'd assume the hardware is fine and there's just something we need to change in settings, but neither of us knows specifically what 😦

It might be worth checking in with official support too. Their contact methods are in the #official-tech-support channel. If you open a ticket with them, they might know how to fix it.

[halcyon sphinx]

Okay that makes sense. So pretty much this is a better way of doing it all in all. One more question. I am looking on my Streaming PC and its only allowing me to see my secondary screen of my Gaming PC, not able to find option to show main screen

[ionic dust]

I can't post videos there

[ionic dust]

I don't open Stream Labs or OBS at all. This problem occurs when I connect the recording card to the iPad

[past basin]

oh, I have misunderstood. I had through you were capturing the iPad, not capturing something else with the iPad. So the HD60X is plugged into the iPad with USB-C? What are you capturing? A console? PC?

[past basin]

It's only going to see the screen you've cloned on the gaming PC - the card can only process one HDMI signal at a time. If you need to switch it, you'll have to switch which monitor you've cloned to the capture card on the gaming PC.

[halcyon sphinx]

Soooo I uncloned it to see what was happening exactly and it looks like the monitors are all messed up
I cloned 2&3 together to be able to still use my second screen. But when I did that I opened up OBS and only showed the screen I cloned. When I tried to clone my 1 & 3.

Ohhh I know why!

It might say #3 for the monitor but it really means 2 😂

That makes sense?

[past basin]

Yeah, Windows doesn't always number them sensibly. There should be an Identify button which will pop up on each one a number saying which is which.

[halcyon sphinx]

yeah Identifed them, but I think it was becasue of the placement of the HDMI cables

[ionic dust]

Yes, I connect the capture card to the iPad with the Apple converter and record on the computer

[halcyon sphinx]

thank you so much for your help. I need help with Wave audio if you are able to help with that also lol

[past basin]

Oh. I see. So the problem isn't just that the audio is broken like it's distorted, it's that the headphones on your iPad stop picking up game audio entirely when connected to the capture card. That's likely normal - PS5 does the same thing if you plug in a headset, it turns off the HDMI audio. So it would make sense that connecting a HDMI adapter to an iPad turns off the headphone audio. If they're wired headphones you can add a HDMI audio extractor, and plug your headphones into that. Other than that you might want to check with Apple support.

[warped ledge]

that’s ideal in #wave-audio

[ionic dust]

Yes, you are right, but when I remove the headphones and play the sound of the game on the computer speakers, the sound is still broken.

[warped ledge]

has the firmware been updated to the lastest version v22?

[ionic dust]

yes

[warped ledge]

are you using the official apple adapter?

[ionic dust]

yes

[gray robin]

hello i have hd60 x and record my ps5 but i can have the sound in my headset and my stream how can i make it possible?

i use blue yeti mic on my computer for my voice

[warped ledge]

are you using chatlink/pro with a headset or no headset?

[warped ledge]

chatlink/pro and audio is set to analog

[ionic dust]

I don't have a chat link, but the sound is still broken with headphones and computer speakers

[past basin]

Generally this is done with a ChatLink cable to capture the headset audio from your PS5's controller port. Since you have a headset connected the PS5 mutes the HDMI audio by default. Game audio can got to either HDMI or headset but not both. Voice chat will always go to headset only. So the solution is to capture the headset audio, with a ChatLink and a wired headset.

If you are using a wireless headset you will have to have a headset with a base unit that supports Line Out to capture the audio, generally. Some folks have had some luck using a second controller signed in, and wired up with a Chat Link instead, but that causes issues when trying to play multiplayer.

[buoyant remnant]

Curiousity question, would it be possible to have a way to virtually reset the capture cards for situations where it doesn't initially capture? When this happens, I usually have to go unplug it and start from the beginning to get it to operate. So, I was thinking why not have a way to virtually tell the capture card to perform a reset?

[buoyant remnant]

This is why I rely on Discord with a wireless headset to bridge this gap. I have the audio captured through SLOBS for the hd60x, and then the people just playing from their ps5 and no pc, are able to join the discord call and be captured by SLOBS separately.

[past basin]

Yeah, there's a couple of workarounds - though it sounds like they're listening to gameplay in the headset too - so if you want to avoid the slight delay on the capture card HDMI decoding might not be an option to pull the audio through the capture software (unless you're bypassing that with a line out / line in setup). Though that's mostly a concern for folks playing at a competitive level or doing something like rhythm games that need pixel perfect precision

[buoyant remnant]

I do set up a separate audio input capture for the HD60X also to get around the delay. I don't notice much of a difference between it and chat link, but I dont play pixel perfect games, but totally understand that!

[hushed heath]

so my HD60S is telling me it needs to be connected to a USB 3.0 Port despite the fact it is literally connected RIGHT TO ONE

even the cable connecting it is USB 3.0

[past basin]

You can try using USB Tree View ( https://www.uwe-sieber.de/usbtreeview_e.html ) to see what mode it's connected in (if it shows 2.1, it's running at 2.0 speeds in a 3.x port). If you can confirm it's not in USB 3.0 mode, then check drivers, try another cable, check cable and port for dirt. If it is in USB 3.0 mode I've seen this come up when another application is already trying to use the card - make sure no other apps that use capture cards (or cameras which the card can show up as) are open and try again (possibly after a reboot).

[azure hemlock]

Also, no USB hub

[hushed heath]

if its running at 2.0 speeds, how do i make it run at 3.0 speeds

[past basin]

Check the cable again, check for dirt in the ports (use something non-metallic so you don't scratch it - I use little rubber coated dental picks, but wooden toothpick will probably work). Plug another USB 3 device into the port to make sure it's not the port.
Cables can fail over time too - often degrading before outright breaking, as they bend and move and such. So even if the cable worked before it might have failed to maintain USB 3.0 speeds. It's also worth restarting the whole PC if you haven't already.

[hushed heath]

thats a hell of a coincidence then for the cable to just fail like that when I just switched PCs

[past basin]

I mean, if they're going to break it's mostly likely to happen when you move them. Most cables do have a bend rating high enough that you won't generally see failures on most decent quality USB cables - but it does sadly happen. Might not be the cable though, but trooubleshooting a device not running at correct speed when the drivers are correct usually falls back to either the device port, PC port, or cable (assuming there's no hubs or anything in the mix).

[hushed heath]

well I've already done like half of the troubleshooting options on here, I'll try seeing if the ports are dirty or something tomorrow and use that USBtreeview thing to check the USB speed

if nothing works I'll just buy a new cable

but there is something weird that happens whenever I tried reconnecting it

the Capture Card lights blinked white for 2 seconds when I connected it

so i'm not sure if the cable port is just dirty

[past basin]

Yeah, don't forget to check that USB tree view shows a USB 3.x root hub on the motherboard for it too. I've seen in the past where a Windows update messed with chipset drivers, which can cause USB ports to drop speed.

In theory if it's showing a 2.1 device the root hub will generally show twice - once with 3.x speed, once with 2.1

Since to run in 2.0 mode it basially has a dummy port for every 3.x port

[hushed heath]

you were right, it is running in 2.1

[past basin]

Check if there's a compatible USB 3.0 port. That might just be the reading for the dummy port that lets it run in 2.0 mode

Nevermind, looking at my own if it's a "companion port" it should state that it supports 3.0 on the companion port

If you check the actual root hubs, what are they named? Do they indicate 3.x support?

[hushed heath]

they're all mostly 2.0 or 2.1

at least thats what it says under the root hub which is labeled 3.0 for some reason

I found the actual 3.0 port lol

it works now

[past basin]

Nice! Glad you got it sorted!

[hushed heath]

thanks for the help tho, I didn't know dummy 3.0 ports existed

like if it has a blue tounge or whatever it is inside the port is must be 3.0

why do these things even exist anyway?

[past basin]

Oh the dummy port is just in software - the actual port can be 3.x but needs a 2.0 version in software. If your physical ports are supposed to be 3.0 and only run in 2.0 they might be connected to 2.0 headers on the motherboard instead

[daring chasm]

i need help wth my hd60x had no problems and all ofa sudden just wont capture my ps5

no problem witht he other 4 systems i use

[past basin]

The usual starting points for PS5 being the one not to work are to turn off VRR, and 120hz mode. Sometimes HDR as well.

Do you know what resolution you're PS5 is running at and does anything show on a pass through connection (display on the HDMI out of the card, if in use)

[daring chasm]

i turned it all off and put it to 1080p

still doesnt work

its been working fine for ages tho

[past basin]

Does pass through work though? That can affect which testing steps to go through

[daring chasm]

what you mean by pass through

ive been using 2k for on it for quite some time

[past basin]

Do you have a display plugged into the HDMI out of the card for the latency free pass through? Or do you use it only in captured video mode

[daring chasm]

yes hdmi out goes into my monitor ps5 hmdi goes in HDMI in

[past basin]

And monitor works fine? Also do you mean 2k as in 1920x1080 or 2.5k as in 2560x1440

[daring chasm]

it doest come on my monitor either

[past basin]

Okay, that's what I needed to know there. Give me a minute I'm firing up some stuff on my system.

[daring chasm]

xbox, switch, wii u and even ps3 are working

[past basin]

Yeah, it's most likely the ps5 failing to negotiate the right resolution after an update or something. There's a few things we can do there.

[daring chasm]

update on elgato or sonys end?

[past basin]

I'm thinking sony's. Can sometimes reset the display settings

Can you load up 4K Capture Utility if you're not already using it, go to settings, and in the Device Tab try setting the input EDID mode to display, and possibly restart the PS5

This should tell the PS5 that the supported modes are only the ones compatible with your monitor - that should hopefully at least get the pass through / HDMI out working so we can check some other settings

(as opposed to the merged list with is the monitor's and the cards' modes combined)

[daring chasm]

wait my input EDID was on merge and when i switched it its a black screen no instead of saying no signal

[past basin]

Black screen? Okay, that tells me something. You can set the thing back to merged (that's the default). Can you hook the PS5 directly up to the display and go in and check if your HDCP settings got reset to on?

If the HDCP got reset neither capture or pass through would work - you'd have to hook a monitor up directly (or use remote play to get into the menus that way)

It would also present as a black screen or no signal depending on the setup

[daring chasm]

no thats 100% off

[past basin]

PS5 works fine on direct connection to the monitor though, with the HDMI cable that goes from the PS5 to the card normally, preferably, right?

And you've confirmed it's still off - that's one of the settings I've seen an update reset before.

If the PS5 is still hooked up directly, can you go to Screen and Video settings, and check the Current Video Output Signal

[daring chasm]

ok i just got that up

i got 1080p resolution RGB colour and HDCP is off

[past basin]

Okay, that's about what I was hoping to see. I suspec the colour mode will change back when the capture card is connected agian.

[daring chasm]

what is the hdmi device link option?

[past basin]

If you can reconnect the capture card, try changing that EDID mode to Internal this time. That should present the PS5 with only the modes the capture card supports and we'll see if we can get the capture up

iirc, that's basially their "control your TV from the PS5" option

[daring chasm]

yh nothing

why is the xbox series x fine but the ps5 isnt

[past basin]

Good question - normally I'd have assumed EDID mismatch that wasn't playing nice with the PS5. Setting the card to internal didn't do anything?

What happens if you take the HDMI cable off the Xbox? Maybe the cable has been impaired somehow

(unless it's already the same cable - I don't know how you've got that connected)

[daring chasm]

i tried the hdmi cable from xbox to ps5

[past basin]

Swapping the cable didn't work? hm

[daring chasm]

i just bought 2.1 hdmi cables today cause i thought that was th eproblem but its not

[past basin]

Okay, if the 4K Capture Utility is open, and the card is still on 1080p, can you change the section in the EDID Internal box to 1080p

Then press ok, and after that disconnect and reconnect the HD60X from power to force everything to renegotiate HDMI

[daring chasm]

ok it popped up

[past basin]

The video? Did it start coming up on the monitor too?

[daring chasm]

yh ps5 is working now

[full trench]

Anyone else having issues with hdcp turned off displaying black and no audio on game capture?

I ordered a hdmi splitter for It but if there is a work around that would he awesome

I'm using an hd60s

[past basin]

Okay, it was a problem with the EDID then, it seems like. Interesting. If you use 1080p on the other consoles you can leave it like that now.

Not sure what would have changed in that setup to trigger that to be an issue though, offhand.

[daring chasm]

ok but now its not supporting anything pass 1080p

what do i do

[past basin]

Ah, try changing it back to default in the 1080p box and see if the PS5 stays on or not now

You can also set a higher resolution there specifically - but that might cause issues for the Switch.

[daring chasm]

went off when i did that

[past basin]

If you're using a HD60S with the PS5, make sure 120Hz, VRR mode and HDR mode are turned off.

[full trench]

That's the thing

They are all off

It works with all my other consoles but my ps5

[past basin]

Bleh. Of course it did. So on internal mode it's losing connection to the capture card. Even when the PS5 is only given the list of HD60X supported modes. . .
What's the firmware on that HD60X?

[past basin]

Has it ever worked with that HD60S before or is this a new setup?

[daring chasm]

https://gyazo.com/6471ea781bf307a6835349629be7da17

[past basin]

Was looking for the firmware version on the device tab, sorry

[full trench]

New console, my ps3 (with component splitter), series s, xbox 360, ps2 all connect just fine

[daring chasm]

where do i find that?

[past basin]

Should be under device drop down there

[daring chasm]

its the same

[past basin]

Okay, that's good

[full trench]

I actually did test it with a 4k audio transfer box I have and it displayed an output but no audio it doesn't wanna display just from the console itself though

[past basin]

Huh. The two of you seem to both be having issues with a PS5 in 1080p mode. . that's concerning. . . Did I miss an OS update or something?

[full trench]

Could an OS update be the problem? I highly doubt

[daring chasm]

we having the same issue?

[past basin]

Probably not. I don't like coincidences though

My own seems okay in 1080p, but I'm also in Canada which somtimes gets updates on a different cycle. I doubt it's the issue if you didn't see it install somethign today though.

[past basin]

What monitor do you have? I'm wondering if the PS5 is getting a weird timing from the merged EDID list on your setup that's not playing nice.

[full trench]

I didn't update my windows last night but I'll see when I get home tonight

[daring chasm]

LG Ultra gear

[full trench]

Elgato software is fully updated though

[past basin]

Happen to have the exact model? Was going to dig up the manual

[daring chasm]

i just set the input to merged and then set the internal to deafault and its come on

https://gyazo.com/d59d89eaaaad5602474e485484eb000a

[past basin]

Huh.

I mean that's how it was working before. I've got no idea what happened that it stopped for you earlier - maybe we should have started with unplugging and reconnecting the card?

[daring chasm]

2160p is available now but 1440p isnt which is fine i guess

[past basin]

Yeah, that seems to be the same as my setup there now.

[daring chasm]

ok im gonn turn off my ps5 and see if it comes on

[past basin]

Do you have access to the machine there now? You mentioned checking stuff when you get home.
If not, one of the first things I'd check would be the "current video output signal" you get on the PS5, when you go to Screen and Video settings, and Video output. See what the PS5 is trying to output as when connected straight to your display. If it's going higher than 1080p, set it to 1080p in the display options manually.

[past basin]

With any luck! Hopefully.

[full trench]

Yeah that's what I did exactly last night, made sure it was set to 1080p 60hz turned off HDR and the other settings since i don't use them

[daring chasm]

ok it came on

tested all the rest of my consoles too and they came on as well

[daring chasm]

thanks alot

[full trench]

I swear sony consoles are the worst when it comes to elgato software

[daring chasm]

i was really stressing

[past basin]

Interesting. I guess the card or ps5 was stuck in the wrong mode and we knocked it loose. Glad that's up

[daring chasm]

so i should leave it on merge and default

[past basin]

Yeah, I'd probably start with powercycling (unplugging the USB from the card, and reinserting it). Then maybe swap the HDMI cables (put the out from the card to display on the PS5 to card side instead). I should also ask if that Xboxes are running in 1080p or 720p to be safe. Cold reboot the PS5 as well (power down, unplug from AC for 15-20 seconds and restart).

[daring chasm]

that'll be ok?

[past basin]

Merge and default is the normal setting, so that should be fine

Might also be worth updating the HD60S drivers if you haven't already just to be safe - doubt that'd do it, but shouldn't hurt

[full trench]

I can try using a different hdmi cable I did last night or the cold reboot

[past basin]

Usully when a playstation isn't playing right in 1080p or 1440p mode I find it's just negotiating something wrong. So rebooting both the card and the PS5 like that are worth a shot. If that splitter is still in the equation, might want to take that out as well - some of those can mess with EDID sync, especialyl the HDCP stripping ones.

[craggy relic]

Can anybody help me with my Elgato setup, I have everything working but i
unable to play MW3 at 120 FPS (I'm on PS5 with the HD60x)

[warped ledge]

make sure your settings are matching this https://help.elgato.com/hc/en-us/articles/360051938572-Elgato-Capture-Devices-and-120Hz-High-Refresh-Rate

[craggy relic]

@warped ledge I have everything the same I just am having trouble setting up my Astro Mixamp and Astro HDMI splitter. When I connect the two devices to my elgato I am only able to play at 60 FPS

[warped ledge]

maybe check with Astros as maybe the passthrough on their may be limiting 60.

[past basin]

Also make sure you're not playing in 4K - the HD60X is a HDMI 2.0 device, if you're playing in 4K/2160p you're going to be limited to 60Hz. Adding in other devices like the splitter might have your PS4 defaulting the resolution to 4K as well.

[craggy relic]

I’m not playing in 4k I think it has something to do with my monitor, im not really sure. I have an Asus MG248QR but it seems like this Astro HDMI adapter is causing my monitor to only be at 60 FPS… weird

Does anyone know how to set up an Astro Mixamp with an Elgato HD60x to the PS5? Without the HDMI adapter?

[warped ledge]

what HDMI adapter?

[craggy relic]

Astros HDMI adapter for PS5

[warped ledge]

I'll check it out

[craggy relic]

Thank you @warped ledge I've honestly been at this for DAYS

been on the phone with elgato support with no luck

[warped ledge]

no worries. I'll research it. can you tell me exactly what astros?

[craggy relic]

I'll post a picture of my setup, are pictures allowed in chat?

[warped ledge]

yes

[craggy relic]

@warped ledge

[warped ledge]

why is the adapter needed?

[warped ledge]

wanna hop on a VC?

[craggy relic]

Yeah sure thanks

[full trench]

@past basin I got best buy to deliver a hdmi passthrough box today so ima see if that works when I get home tonight

Insignia makes well built products I wanna try the ASTRO one but ima highly doubts it's good its ASTRO for f sake

[halcyon sphinx]

Can I bother you for VC to see if you could help me again?

[warped ledge]

probably later, I got to adult after this call.

[halcyon sphinx]

Sounds good 🙂

[warped ledge]

ready?

[halcyon sphinx]

YES!

[full trench]

ive given up i cant find any way to connect my ps5 to elgato, ive changed cables, redownloaded the software, disabled hdcp, and every other solution on reddit. my series s and my xbox 360 and ps3 work just fine flawlessly

everything is disabled in the ps5 settings, 1080p and 120hz disabled

all my other consoles connect just fine without issues i just tested my series s, connected with no issues what so ever

but the moment i plug in my ps5 black screen and nothing no audio no picture

connect to my tv and it outputs a picture

if anyone has any other solutions please tell me pleeeeeeease

[wary skiff]

Guys I've about given up

I can't get my audio to work on my capture card

[past basin]

There's not enough info there Mercy. What card? What are you capturing (console, dual PC, etc)? What kind of PC and OS is everything connected to? What video capture program are you using?

ItsBCS, try chaniging your EDID to display in the 4K Capture Utility settings under device.

[wary skiff]

HD60X, daul pc, both windows 11, obs

Could you hop in a call real quick and I could show you? That would be greatly apricated.

I tried the 4k elgato capture utility and that didnt work either

just video no sound

idk just whats going on with it really

[past basin]

Not available for a call at the moment, sorry. That said how did you setup the gaming pc to send audio to the streaming PC? And did you need to hear the audio at the gaming PC or just hear it all through the streaming PC?

Typically you'd setup the audio to go to the HDMI output of your GPU so it gets passed to the streaming PC for capture. That's where most folks start running into issues.

[wary skiff]

I just want the game audio and voice chat from the gaming pc to go to the streaming pc. So I can record it in obs on the streaming pc.

I used hdmi in and hdmi out

That being said it’s only picking up the video no audio

[past basin]

Did you set those two apps to use your HDMI as the sound output?

[wary skiff]

Yeah

I tried both analog and hdmi sound settings

[past basin]

So you can't hear them at all now right, not showing on the gaming PC at all?

[wary skiff]

No I get sound on the gaming pc

[past basin]

They're set to HDMI output and you can't hear them on either PC

How are you splitting your audio on the gaming PC to get it to go to the HDMI and listen to it at the same time?

[wary skiff]

But it won’t play over to the stream pc

[past basin]

Windows by default won't send audio to two places at once, so unless you're using another program you shouldn't be able to hear it on the gaming PC if you set those apps to go to the HDMI out of the gaming PC

[wary skiff]

I think I see what you mean but not fully

[past basin]

If you aren't doing that at all yet, you can look into Elgato Sound Capture - it's bundled with the Game Capture HD download (not the 4K Capture One). It will allow you to split all the game audio so you can hear it on the gaming PC but also send a copy to the HDMI out on the gaming PC's GPU so it can go to the streaming PC for capture

[wary skiff]

Do you have a link? I looked for the game capture hd download

I couldn’t find it only the 4k one

[past basin]

You may have to look for it under All Downloads on the download page

[wary skiff]

I did and once I clicked my device it said 4k utility and steam deck mobile that’s it

Let me check once more

[past basin]

one moment they updated the site

Yeah it'll suggest 4K capture for that. We're not going to use the Game Capture HD itself, just hte Sound capture part

[wary skiff]

Ok let me try and find it

[past basin]

https://help.elgato.com/hc/en-us/articles/360027964072-Elgato-Game-Capture-HD-Software-Release-Notes-Windows- there should be a link here

For 3.70.56

[wary skiff]

Thank you

It’s downloading now

[past basin]

No worries. Once you get it installed, it shoud install Sound Capture too. It'll look like this:

Set the speakers to what you want to listen to on the PC (speakers, headset, whatever), and then select the HDMI your capture card is connected to in the other ouput

It'll send all the audio over.

There are other apps out there that give finer control, but this is a good one to get you setup and running out the door, without knowing the rest of your setup

[wary skiff]

I have the focusrite solo

Installing the last part rn

[past basin]

Is the focusrite on the gaming PC or the streaming PC?

[wary skiff]

Gaming pc

[past basin]

This app won't carry over your mic by default if that Solo is what you're using for your stream mic

[wary skiff]

I was going too

I have my headphones plugged into the focusrite too

[past basin]

Okay. In that case sounds like the Solo needs to stay on the gaming PC

Uh. Getting the mic over is going to be a hiccup unless you want to be actually hearing the mic all the time on the gaming PC too

You may actually need to use a different app like Voicemeeter to set that up correctly

[wary skiff]

Do I keep the focusrite hooked up on the gaming pc?

[past basin]

You can, but Sound Capture can't forward the mic feed unless you set it to "listen to" in which case you'll always hear it

[wary skiff]

This is my only options on the stream pc

[past basin]

Oh, sorry. This needs to be on the gaming PC, not the streaming PC. It needs to go on the PC we're sending audio from, not the one we're sending to

I should have clarified that

[wary skiff]

Oh so I download the sound capture to the gaming pc

I have the elgato connected to the stream pc by hdmi and usb